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Safety and Product Information BlackBerry Storm 9530 Smartphone MAT-20945-001 | PRINTSPEC-021 SWDT43156-449716-0910093543-001 | RBW71CW Contents Safety and product information.........................................................................................................................3 Safety tips.......................................................................................................................................................................3 Safety information........................................................................................................................................................5 Compliance information.............................................................................................................................................16 Product information....................................................................................................................................................25 Legal notice..........................................................................................................................................................29 2 Safety and product information Safety tips Tip Description Read the compliance information and the guidelines for the safe use of your BlackBerry device found in this guide. Use only approved accessories with your device. Maintain the prescribed distance between your device and your body. Do not rely on your device for emergency communications. Your device contains small parts that might be a choking hazard. Keep your device away from medical devices. Do not put your device in contact with liquids. Do not put your device in contact with magnets. 3 Tip Description Your device might produce loud sounds. Your device might produce bright and or flashing lights. Do not use your device while driving. Do not use your device while refueling. Do not use or store your device in extreme temperatures. Do not dispose of your device in a fire. Do not disassemble your device. Turn off your device in aircrafts. Turn off your device in explosive environments. 4 Safety information Please read these safety and operation instructions before using the BlackBerry device or any accessories provided with the device. Retain these instructions for future use. In some countries there may be restrictions on using Bluetooth enabled and wireless devices with encryption software. Check with your local authorities. Electrical safety Charge the BlackBerry device using only the USB cable ASY-18071-001, travel charger ASY-18078-001, or ASY-18080-001, automotive charger ASY-04195-002, charging pod ASY-14396-008, or other charging accessory provided or specifically approved by Research In Motion Limited (RIM) for use with this BlackBerry device. Any approval from RIM under this document must be in writing and must be from a person authorized to provide such approval. Use of any other accessory might invalidate any warranty provided with the BlackBerry device and might be dangerous. Use the charging accessories provided with the BlackBerry device or any other RIM approved charging accessories only from the type of power source indicated on the marking label. Before using any power supply, verify that the mains voltage is in accordance with the voltage printed on the power supply. Do not overload power outlets, extension cords, or convenience receptacles as this might result in a risk of fire or electric shock. To reduce the risk of damage to the cord or the plug, pull the plug rather than the cord when you disconnect the charging accessory from the power outlet or convenience receptacle. 5 Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the point where the power cord connects to the BlackBerry device. Unplug charging accessories during lightning storms or when unused for long periods of time. Do not use charging accessories outside or in any area exposed to the elements. For more information about inserting the lithium-ion battery and connecting the power supply, see the documentation that came with the BlackBerry device. Battery safety and disposal The BlackBerry device contains a removable lithium-ion battery. Do not dispose of either the BlackBerry device or the lithium-ion battery in a fire. Dispose of the lithium-ion battery in accordance with the laws and regulations in your area governing disposal of such cell types. The lithium-ion battery might present a fire or chemical burn hazard if mistreated. Do not disassemble, crush, or puncture the lithium-ion battery. Do not heat the lithium-ion battery above 140F (60C). Do not allow metal objects to contact the battery terminals. Use only the lithium-ion battery that Research In Motion (RIM) specifies for use with your particular BlackBerry device model. RIM specifies lithium-ion batteries for use in BlackBerry devices in compliance with IEEE Std 1725-200x. Using any other lithium-ion battery might invalidate any warranty provided with the BlackBerry device and might present a risk of fire or explosion. Battery usage by children should be supervised. 6 When this icon appears on your BlackBerry device, the lithium-ion battery is not inserted or an invalid lithium-ion battery is inserted. If you have inserted an invalid lithium-ion battery, remove it immediately and insert the lithium-ion battery that RIM specifies for use with your particular BlackBerry device model. If you have inserted the lithium-
ion battery that is specified for use with your particular BlackBerry device model, remove and reinsert the lithium-ion battery. Verify that the battery connectors align with the connectors on your BlackBerry device. Device disposal The BlackBerry device should not be placed in household waste bins. Please check local regulations for information about the disposal of electronic products in your area. Safe use guidelines Do not place heavy objects on the BlackBerry device. Do not attempt to modify or service the BlackBerry device. Do not attempt to cover or push objects into openings on the BlackBerry device unless instructed to do so in the device documentation supplied by RIM. Do not use foreign objects on the touchscreen. Do not use excessive force on the touchscreen. 7 Do not touch the touchscreen if your hands are wet. Driving safety Check the laws and regulations regarding the use of wireless devices in the areas where you drive. Always obey them. Also, if using the BlackBerry device in your car, please use the following minimum guidelines:
Give your full attention to driving; driving safely is your first responsibility. Use hands-free operation if it is available. Pull off the road and park before using your BlackBerry device in any way. Research In Motion (RIM) recommends that you do not use the BlackBerry device while driving. Instead, consider having a passenger in the vehicle use the BlackBerry device for you, or find a safe location to stop your vehicle prior to using the device. Store the BlackBerry device safely before driving your vehicle. Do not use any charging accessory as a means of storing the BlackBerry device while you are in a vehicle. If your vehicle is equipped with an air bag, do not place the BlackBerry device or other objects above the air bag, or in the air bag deployment area. If in-vehicle wireless equipment is improperly stored or installed, and the air bag inflates, serious injury could result. Radio frequency (RF) signals might affect improperly installed or inadequately shielded electronic systems in motor vehicles. Check with the manufacturer or its representative regarding your vehicle. If any equipment has been added to your vehicle, you should also consult the manufacturer of that equipment for information on RF signals. 8 Accessories Use only those accessories approved by Research In Motion (RIM). Using any accessories not approved by RIM for use with this particular BlackBerry device model might invalidate any approval or warranty applicable to the device, might result in the non-operation of the device, and might be dangerous. Antenna care Use only the supplied integrated antenna. Unauthorized antenna modifications or attachments could damage the BlackBerry device and might violate U.S. Federal Communications Commission (FCC) regulations. Operating and storage temperatures Situate the BlackBerry device or device accessories away from heat sources, such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat. If you are not going to use the BlackBerry device for more than two weeks, turn off the device power, remove the battery, and follow the operating and storage temperatures listed in the following table:
Device operating Device storage Travel charger operating 32 to 104F (0 to 40C) 50 to 86F (10 to 30C) 32 to 104F (0 to 40C) 9 Travel charger storage
-22 to 167F (-30 to 75C) Interference with electronic equipment Most modern electronic equipment is shielded from radio frequency (RF) signals. However, certain electronic equipment might not be shielded against the RF signals from the BlackBerry device. Pacemakers: Consult a physician or the manufacturer of your pacemaker if you have any questions regarding the effect of RF signals on your pacemaker. If you have a pacemaker, verify that you are using the BlackBerry device in accordance with the safety requirements associated with your particular pacemaker, which might include the following requirements:
Always keep the BlackBerry device more than 7 inches (20 cm) from the pacemaker when the device is turned on. Do not carry the BlackBerry device in your breast pocket. When using the phone on the BlackBerry device, use the ear opposite the pacemaker for making and receiving calls to minimize the potential interference. If you have any reason to suspect that interference is taking place, turn off all wireless connections on the BlackBerry device immediately. Hearing aids: Some digital wireless devices may interfere with some hearing aids. In the event of such interference, consult your wireless service provider or contact the manufacturer of your hearing aid to discuss alternatives. 10 Other medical devices: If you use any other personal medical device, consult the manufacturer of your device to determine if the device is adequately shielded from external RF energy. Your physician may be able to assist you in obtaining this information. Health care facilities: Turn off all wireless connections on the BlackBerry device in health care facilities when any regulations posted in these areas instruct you to do so. Hospitals or health care facilities may be using equipment that could be sensitive to external RF energy. Aircraft: Federal Aviation Administration (FAA) and Federal Communications Commission
(FCC) regulations prohibit using the radio of wireless devices while in the air. Turn off all wireless connections on the BlackBerry device before boarding an aircraft. The effect of using the BlackBerry device with wireless connections turned on in an aircraft is unknown. Such use might affect aircraft instrumentation, communication, and performance, might disrupt the network, might otherwise be dangerous to the operation of the aircraft, and might be illegal. With all wireless connections on the BlackBerry device turned off, use only non-radio based device applications in accordance with airline regulations for electronic devices. Dangerous areas The BlackBerry device is not an intrinsically safe device and is not suitable for use in hazardous environments, where such devices are required, including without limitation, in presence of gas fumes, explosive dust situations, operation of nuclear facilities, aircraft navigation or communication services, air traffic control, and life support or weapons systems. Potentially explosive atmospheres: Turn off all wireless connections on the BlackBerry device when in any area with a potentially explosive atmosphere, and obey all signs and instructions. Sparks in such areas could cause an explosion or fire resulting in bodily injury or even death. 11 Areas with a potentially explosive atmosphere are often, but not always, clearly marked. They include fueling areas such as gasoline or petrol stations; below deck on boats; fuel or chemical transfer or storage facilities; vehicles using liquefied petroleum gas (such as propane or butane);
areas where the air contains chemicals or particles, such as grain, dust, or metal powders; and any other area where you would normally be advised to turn off your vehicle engine. Do not use the phone on the BlackBerry device to report a gas leak in the vicinity of the leak. Leave the area and, if the phone is available and active on the BlackBerry device, make the call from a safe location. Blasting areas: To avoid interfering with blasting operations, turn off all wireless connections on the BlackBerry device when in a blasting area or in areas posted: Turn off two-way radio. Obey all signs and instructions. Service Only qualified service personnel should perform repairs to the BlackBerry device. Disconnect the power supply cables from the computer or electrical outlet and refer the BlackBerry device or charging accessory for service to qualified service personnel if any of the following situations occur:
the power supply cord, plug, or connector is damaged liquid has been spilled or objects have fallen into the BlackBerry device or charging accessory the BlackBerry device or charging accessory has been exposed to rain or water the BlackBerry device or charging accessory becomes very hot to the touch the BlackBerry device or charging accessory has been dropped or damaged in any way 12 the BlackBerry device or charging accessory does not operate normally by following the instructions in the user documentation the BlackBerry device or charging accessory exhibits a distinct change in performance Do not attempt to disassemble the BlackBerry device or any charging accessory. To reduce the risk of fire or electric shock, adjust only those controls that are covered in the user documentation for the BlackBerry device. An improper adjustment of other controls might cause damage and will often require extensive work by a qualified technician to restore the BlackBerry device, charging accessory, or any other accessory to normal operation. Failure to observe all safety instructions contained in the user documentation for the BlackBerry device will void the Limited Warranty and might lead to suspension or denial of services to the offender, legal action, or both. Additional safety guidelines Speakerphone: The BlackBerry device is equipped with a speakerphone that can generate audio levels loud enough for phone call operation while holding the device at an arm's length from your head. When using your BlackBerry device speakerphone, never hold the device to your ear. Serious and permanent hearing damage could occur. Camera: Certain jurisdictions might prohibit or restrict your use of certain features on the BlackBerry device. If your BlackBerry model has a camera, the following statements are applicable to you. When taking, processing, or using pictures, obey all laws, regulations, procedures, and policies, including, without limitation, any copyright, personal privacy, trade secret, or security laws which might govern or restrict you while using the BlackBerry device. Honor the personal rights of 13 others. Copyright protections might prevent you from copying, modifying, transferring, or forwarding some pictures, music (including ring tones), or other content. Do not aim the camera directly at the sun or any other bright light. This action could cause serious damage to your eyes or damage the BlackBerry device. Camera flash LED aperture and LED notification light: If your BlackBerry device has a camera, the camera flash LED aperture is located on the back of your BlackBerry device, to the right of the camera lens. The LED notification light is located on the front of your BlackBerry device, in the top right corner. Exposure to flashing lights on the BlackBerry device can cause epileptic seizures or blackouts and might be dangerous to you or others. In the event that you experience, or your use of the BlackBerry device causes in others, any disorientation, loss of awareness, twitching, convulsions, or any involuntary movements, stop using the BlackBerry device immediately and consult a physician. If you are susceptible to epileptic seizures or blackouts, consult your physician before using the BlackBerry device. Caution: Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure. Audio files: The BlackBerry device has the capability to play audio files. When listening to audio files using headphones, permanent hearing loss might occur if headphones are used at a high volume. Avoid increasing the volume of your headphones to block out noisy surroundings. If you experience ringing in your ears or muffled speech, consult a physician to have your hearing checked. Liquids and foreign objects: Never push objects of any kind into the BlackBerry device or device accessories through openings as this action might cause a short circuit, a fire, or electric shock. Do not use the BlackBerry device or device accessories near water (for example, near a bathtub or a sink, in a wet basement, or near a swimming pool). Never spill liquid of any kind on the BlackBerry device or device accessories. 14 Stability: Do not place the BlackBerry device or device accessory on any unstable surface. It could fall, thereby potentially causing serious injury to a person and serious damage to the BlackBerry device or device accessory. Take care when using the BlackBerry device with any charging accessories to route the power cord in a way that reduces the risk of injury to others, such as by tripping or choking. Cleaning: Do not use liquid, aerosol cleaners, or solvents on or near the BlackBerry device or device accessory. Clean only with a soft dry cloth. Disconnect any cables from the computer and unplug any charging accessories from the electrical outlet before cleaning either the BlackBerry device or the charging accessory. Repetitive strain: When using the BlackBerry device, take frequent breaks. If you experience any discomfort in your neck, shoulders, arms, wrists, hands (including thumbs and fingers), or other parts of the body when using the BlackBerry device, cease use immediately. If discomfort persists, consult a physician. Holster: The BlackBerry device might not come with a holster (body-worn accessory). If you wear the BlackBerry device on your body, always put the device in a BlackBerry device holster equipped with an integrated belt clip supplied or approved by Research In Motion (RIM). If you do not use a holster equipped with an integrated belt clip supplied or approved by RIM when you carry the BlackBerry device, keep the device at least 0.98 inches (25 mm) from your body when the BlackBerry device is turned on and connected to a wireless network. When using any data feature of the BlackBerry device, with or without a USB cable, hold the device at least 0.98 inches (25 mm) from your body. Using accessories that are not supplied or approved by RIM might cause your BlackBerry device to exceed radio frequency (RF) exposure guidelines. For more information on radio frequency exposure, see the "Compliance information" section of this document. 15 Carrying solutions: Most BlackBerry carrying solutions for BlackBerry devices, for example holsters, totes, and pouches, incorporate a magnet into the physical structure of the carrying solution. Do not place items containing magnetic strip components such as debit cards, credit cards, hotel key cards, phone cards, or similar items near BlackBerry carrying solutions which incorporate a magnet into the physical structure of the carrying solution as the magnet might damage or erase the data stored on the magnetic strip. Compliance information Exposure to radio frequency signals The BlackBerry device radio is a low power radio transmitter and receiver. When the BlackBerry device radio is turned on, it receives and also sends out radio frequency (RF) signals. The BlackBerry device is designed to comply with Federal Communications Commission (FCC), Ministry of Internal Affairs and Communications (MIC), and Industry Canada (IC) guidelines respecting safety levels of RF exposure for wireless devices, which in turn are consistent with the following safety standards previously set by Canadian, U.S., and international standards bodies:
ANSI/IEEE C95.1, 1999, American National Standards Institute/Institute of Electrical and Electronics Engineers Standard for Safety Levels with Respect to Human Exposure to Radio Frequency Electromagnetic Fields, 3 kHz to 300 GHz National Council on Radiation Protection and Measurements (NCRP) Report 86, 1986, Biological Effects and Exposure Criteria for Radiofrequency Electromagnetic Fields 16 Health Canada, Safety Code 6, 1999, Limits of Human Exposure to Radiofrequency Electromagnetic Fields in the Frequency Range from 3 kHz to 300 GHz EN 50360, 2001, Product standard to demonstrate the compliance of mobile phones with the basic restrictions related to human exposure to electromagnetic fields (300 MHz to 3 GHz) International Commission on Non-Ionizing Radiation Protection (ICNIRP), 1998, Guidelines for Limiting Exposure to Time-Varying Electric, Magnetic, and Electromagnetic fields (up to 300 GHz) Official Journal of the European Union (OJEU), 1999, Council Recommendation of 12 July 1999 on the limitation of exposure of the general public to electromagnetic fields (0 Hz to 300 GHz) MIC, 2001, Article 14-2 of the Ordinance for Regulating Radio Equipment To maintain compliance with FCC, IC, MIC, and EU RF exposure guidelines when you carry the BlackBerry device on your body, use only accessories equipped with an integrated belt clip that are supplied or approved by Research In Motion (RIM). Use of accessories that are not expressly approved by RIM might violate FCC, IC, and EU RF exposure guidelines and might void any warranty applicable to the BlackBerry device. If you do not use a body-worn accessory equipped with an integrated belt clip supplied or approved by RIM when you carry the BlackBerry device, keep the device at least 0.98 inches (25 mm) from your body when the BlackBerry device is turned on and connected to a wireless network. When using any data feature of the BlackBerry device, with or without a USB cable, hold the device at least 0.98 inches (25 mm) from your body. If you use a body-worn accessory not supplied by RIM when you carry the BlackBerry device, verify that the accessory does not contain metal and keep the BlackBerry device at least 0.98 inches (25 mm) from your body when the BlackBerry device is turned on and connected to a wireless network. 17 Specific absorption rate data THIS WIRELESS DEVICE MODEL MEETS GOVERNMENT REQUIREMENTS FOR EXPOSURE TO RADIO WAVES. The BlackBerry device is a radio transmitter and receiver. It is designed and manufactured not to exceed the emission limits for exposure to radio frequency (RF) energy set by the Federal Communications Commission (FCC) of the U.S. Government, Industry Canada of the Canadian Government (IC), and recommended by The Council of the European Union. These limits are part of comprehensive guidelines and establish permitted levels of RF energy for the general population. The guidelines are based on standards that were developed by independent scientific organizations through periodic and thorough evaluation of scientific studies. The standards include a substantial safety margin designed to assure the safety of all persons, regardless of age and health. The exposure standard for wireless devices employs a unit of measurement known as the Specific Absorption Rate, or SAR. The SAR limit set by the FCC/IC is 1.6W/kg*. The SAR limit recommended by The Council of the European Union is 2.0W/kg**. Tests for SAR are conducted using standard operating positions specified by the FCC/IC with the device transmitting at its highest certified power level in all tested frequency bands. Although the SAR is determined at the highest certified power level, the actual SAR level of the device while operating can be well below the maximum value. This is because the device is designed to operate at multiple power levels so as to use only the power required to reach the network. In general, the closer you are to a wireless base station antenna, the lower the power output. Before a wireless device model is available for sale to the public, it must be tested and certified to the FCC, IC, and The Council of the European Union that it does not exceed the limit established by the government-adopted requirement for safe exposure under the 18 recommendations of the International Commission on Non-Ionizing Radiation Protection
(ICNIRP). The tests are performed in positions and locations (for example, at the ear and worn on the body) as required by the FCC, IC, and The Council of the European Union for each model. The highest SAR value for each device model when tested for use at the ear is outlined below:
Device 1 g / 10 g SAR (W/kg) BlackBerry Storm 9530 smartphone 0.87/0.67 The highest reported SAR value for this BlackBerry device when clipped on a belt, in a Research In Motion (RIM) approved holster equipped with an integrated belt clip, is outlined below. Carrying solutions, including RIM approved carrying solutions and carrying solutions not approved by RIM, that do not come equipped with an integrated belt clip SHOULD NOT be worn or carried on the body. For more information regarding the wearing or carrying of this BlackBerry device without using a RIM approved carrying solution equipped with an integrated belt clip, see the Holster information in the "Additional safety guidelines" section of this document. Device BlackBerry Storm 9530 smartphone 1 g / 10 g SAR (W/kg) 0.56/0.38 Body-worn measurements differ among wireless device and phone models, depending upon available accessories and FCC, IC, and The Council of the European Union requirements. The FCC has granted an Equipment Authorization for this wireless device model with all reported SAR levels evaluated as in compliance with the FCC RF emission guidelines. SAR information on this wireless device model is on file with the FCC and can be found under the Display Grant 19 section of www.fcc.gov/oet/ea after searching on FCC ID L6ARBW70CW. Additional information on Specific Absorption Rates (SAR) can be found on the CTIA - The Wireless Association web site at www.ctia.org. ___________________________________
* In the United States and Canada, the SAR limit for mobile devices used by the public is 1.6 watts/kg (W/kg) averaged over 1 gram of tissue for the body or head (4.0 W/kg averaged over 10 grams of tissue for the extremities - hands, wrists, ankles and feet). The standard incorporates a substantial margin of safety to give additional protection for the public and to account for any variations in measurements.
** In Europe, the SAR limit for mobile devices used by the public is 2.0 watts/kg (W/kg) averaged over 10 grams of tissue for the body or head (4.0 W/kg averaged over 10 grams of tissue for the extremities - hands, wrists, ankles and feet). The standard incorporates a substantial margin of safety to give additional protection for the public and to account for any variations in measurements. The long-term characteristics or the possible physiological effects of Radio Frequency Electromagnetic fields have not been evaluated by Underwriters Laboratories Inc. (UL). FCC compliance statement (United States) FCC Class B Part 15 This device complies with Part 15 of the Federal Communications Commission (FCC) Rules. Operation is subject to the following two conditions:
This device may not cause harmful interference. 20 This device must accept any interference received, including interference that may cause undesired operation. CAUTION: Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the users authority to operate this equipment. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturers instructions, may cause interference harmful to radio communications. There is no guarantee, however, that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment to an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio or TV technician for help. 21 US Information Concerning the Federal Communications Commission ("FCC") Requirements for Hearing Aid Compatibility with Wireless Devices Applicable hearing device compatibility ratings appear on the SKU label on the box that came with this BlackBerry device. When wireless devices are used near hearing devices (such as hearing aids and cochlear implants), users may detect a buzzing, humming, or whining noise. Some hearing devices are more immune than others to this interference, and wireless devices also vary in the amount of interference they generate. The wireless telephone industry has developed ratings to assist hearing device users in finding wireless devices that may be compatible with their hearing devices. Not all wireless devices have been rated. Wireless devices that are rated will have the rating displayed on their box together with other relevant approval markings. The ratings are not guarantees. Results will vary depending on the user's hearing device and hearing loss. If your hearing device is vulnerable to interference, you may not be able to use a rated wireless device successfully. Consulting with your hearing health professional and testing the wireless device with your hearing device is the best way to evaluate it for your personal needs. How the ratings work M-Ratings: Wireless devices rated M3 or M4 meet FCC requirements and are likely to generate less interference to hearing devices than wireless devices that are not labeled. M4 is the better/
higher of the two ratings. 22 T-Ratings: Wireless devices rated T3 or T4 meet FCC requirements and are likely to be more usable with a hearing device's telecoil ("T Switch" or "Telephone Switch") than unrated wireless devices. T4 is the better/higher of the two ratings. (Note that not all hearing devices have telecoils in them.) Hearing devices may also be measured for immunity to this type of interference. Your hearing device manufacturer or hearing health professional may help you find results for your hearing device. The more immune your hearing aid is, the less likely you are to experience interference noise from wireless devices. For additional information about the FCC's actions with regard to hearing aid compatible wireless devices and other steps the FCC has taken to ensure that individuals with disabilities have access to telecommunications services, please go to www.fcc.gov/cgb/dro. Industry Canada certification This BlackBerry device complies with Industry Canada RSS 102, RSS 132, RSS 133, and RSS 210, under certification number 2503A-RBW70CW. Class B compliance This BlackBerry device complies with the Class B limits for radio noise emissions as set out in the interference-causing equipment standard entitled Digital Apparatus, ICES-003 of Industry Canada. 23 EU regulatory conformance Research In Motion Limited hereby declares that this BlackBerry device is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC. The Declaration of Conformity made under Directive 1999/5/EC (HG nr.88/2003) is available for viewing at the following location in the EU community: www.blackberry.com/go/
declarationofconformity. Research In Motion UK Limited 200 Bath Road, Slough, Berkshire SL1 3XE United Kingdom Additional regulatory conformance Specific details about compliance to the following standards and regulatory bodies may be obtained from Research In Motion:
24 PCS Type Certification Review Board (PTCRB) Underwriters Laboratories (UL) 60950-1 requirements for Canada and the United States Radio and Telecommunications Terminal Equipment (R&TTE) Directive 1999/5/EC Global Certification Forum Certification Criteria (GCF CC) requirements International Electrotechnical Commission (IEC) 60825-1 2001: Safety of Laser Products Product information Product information Mechanical properties weight size (L x W x H) memory Power battery SIM interface approximately 5.47 oz. ( 155 g) including lithium-ion battery 4.43 x 2.45 x 0.55 in. (112.5 x 62.2 x 13.95 mm) 1-GB eMMC memory (on-board device memory), 128-MB flash memory removable, rechargeable lithium-ion cell supports 3V, 1.8V SIM cards 25 port LED camera flash micro-USB-compatible port for data synchronization and charging LED class Class 1 LED product maximum radiated power 3.2 mW Device radio specifications Mobile network radio single-band support UMTS/HSPA 2100 MHz quad-band support GSM 850, GSM 900, DCS 1800, PCS 1900 MHz networks power class transmitting frequency receiving frequency UMTS, HSPA, GSM Class 3 (UMTS 2100), Class 1 (DCS 1800, PCS 1900), Class 4 (GSM 850) as defined in GSM 5.05, Class 4 (GSM 900) as defined in GSM 02.06, Class E2 (GSM 850, GSM 900, DCS 1800, PCS 1900) UMTS 1920 to 1980 MHz, GSM 824 to 849 MHz, GSM 880 to 915 MHz, DCS 1710 to 1785 MHz, PCS 1850 to 1910 MHz UMTS 2110 to 2170 MHz, GSM 869 to 894 MHz, GSM 925 to 960 MHz, DCS 1805 to 1880 MHz, PCS 1930 to 1990 MHz 26 Mobile network radio single-band support dual-band support quad-band support networks power class transmitting frequency receiving frequency UMTS/HSPA 2100 MHz CDMA 800, CDMA 1900 MHz GSM 850, GSM 900, DCS 1800, PCS 1900 MHz UMTS, HSPA, CDMA2000 1xEV-DO Rev A, GSM Class 3 (UMTS 2100), Class 3 (CDMA 800), Class 2 (CDMA 1900), Class 1 (DCS 1800, PCS 1900), Class 4 (GSM 850) as defined in GSM 5.05, Class 4 (GSM 900) as defined in GSM 02.06, Class E2 (GSM 850, GSM 900, DCS 1800, PCS 1900) UMTS 1920 to 1980 MHz, Cell 824.70 to 848.31 MHz, GSM 824 to 849 MHz, GSM 880 to 915 MHz, DCS 1710 to 1785 MHz, PCS 1850 to 1910 MHz UMTS 2110 to 2170 MHz, Cell 869.70 to 893.31 MHz, GSM 869 to 894 MHz, GSM 925 to 960 MHz, DCS 1805 to 1880 MHz, PCS 1930 to 1990 MHz Bluetooth radio specifications single-band support ISM 2.4 GHz power class transmitting and receiving frequency Bluetooth Class 2 2402 to 2480 MHz 27 28 Legal notice 2008 Research In Motion Limited. All rights reserved. BlackBerry, RIM, Research In Motion, SureType and related trademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world. Bluetooth is a trademark of Bluetooth SIG. CDMA2000 is a trademark of the Telecommunications Industry Association. GSM is a trademark of the GSM MOU Association. IEEE Std 1725 is a trademark of the Institute of Electrical and Electronics Engineers, Inc. UMTS is a trademark of European Telecommunications Standard Institute. All other trademarks are the property of their respective owners. Portions of the BlackBerry Device Software are copyright 2007-2008 The FreeType Project
(www.freetype.org). All rights reserved. The BlackBerry smartphone and other devices and/or associated software are protected by copyright, international treaties, and various patents, including one or more of the following U.S. patents: 6,278,442; 6,271,605; 6,219,694; 6,075,470; 6,073,318; D445,428; D433,460;
D416,256. Other patents are registered or pending in the U.S. and in various countries around the world. Visit www.rim.com/patents for a list of RIM (as hereinafter defined) patents. This documentation including all documentation incorporated by reference herein such as documentation provided or made available at www.blackberry.com/go/docs is provided or made accessible "AS IS" and "AS AVAILABLE" and without condition, endorsement, guarantee, representation, or warranty of any kind by Research In Motion Limited and its affiliated companies ("RIM") and RIM assumes no responsibility for any typographical, technical, or other inaccuracies, errors, or omissions in this documentation. In order to protect RIM proprietary and confidential information and/or trade secrets, this documentation may describe some aspects of RIM technology in generalized terms. RIM reserves the right to periodically change 29 information that is contained in this documentation; however, RIM makes no commitment to provide any such changes, updates, enhancements, or other additions to this documentation to you in a timely manner or at all. This documentation might contain references to third-party sources of information, hardware or software, products or services including components and content such as content protected by copyright and/or third-party web sites (collectively the "Third Party Products and Services"). RIM does not control, and is not responsible for, any Third Party Products and Services including, without limitation the content, accuracy, copyright compliance, compatibility, performance, trustworthiness, legality, decency, links, or any other aspect of Third Party Products and Services. The inclusion of a reference to Third Party Products and Services in this documentation does not imply endorsement by RIM of the Third Party Products and Services or the third party in any way. EXCEPT TO THE EXTENT SPECIFICALLY PROHIBITED BY APPLICABLE LAW IN YOUR JURISDICTION, ALL CONDITIONS, ENDORSEMENTS, GUARANTEES, REPRESENTATIONS, OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY CONDITIONS, ENDORSEMENTS, GUARANTEES, REPRESENTATIONS OR WARRANTIES OF DURABILITY, FITNESS FOR A PARTICULAR PURPOSE OR USE, MERCHANTABILITY, MERCHANTABLE QUALITY, NON-INFRINGEMENT, SATISFACTORY QUALITY, OR TITLE, OR ARISING FROM A STATUTE OR CUSTOM OR A COURSE OF DEALING OR USAGE OF TRADE, OR RELATED TO THE DOCUMENTATION OR ITS USE, OR PERFORMANCE OR NON-
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4,901,307 5,506,865 5,267,261 5,600,754 5,710,784 5,490,165 5,109,390 5,544,196 5,414,796 5,778,338 5,056,109 5,511,073 5,267,262 5,657,420 5,504,773 5,228,054 5,568,483 5,416,797 5,101,501 5,535,239 5,337,338 5,659,569 BlackBerry Storm 9530 smartphone model number: RBW71CW Research In Motion Limited 295 Phillip Street Waterloo, ON N2L 3W8 Canada Research In Motion UK Limited 200 Bath Road Slough, Berkshire SL1 3XE 33 United Kingdom Published in Canada 34
1 2 3 | User guide | Users Manual | 1.18 MiB |
User Guide BlackBerry Storm 9530 Smartphone Version: 4.7 SWD-490426-0909090640-001 Contents Shortcuts....................................................................................................................................................................................................................................... BlackBerry basics shortcuts................................................................................................................................................................................................................. Phone shortcuts..................................................................................................................................................................................................................................... Camera shortcuts................................................................................................................................................................................................................................... Media shortcuts...................................................................................................................................................................................................................................... Typing shortcuts..................................................................................................................................................................................................................................... Phone............................................................................................................................................................................................................................................. Phone basics........................................................................................................................................................................................................................................... Emergency calls..................................................................................................................................................................................................................................... Volume..................................................................................................................................................................................................................................................... Voice mail................................................................................................................................................................................................................................................ Speed dial................................................................................................................................................................................................................................................ Voice dialing........................................................................................................................................................................................................................................... Conference calls..................................................................................................................................................................................................................................... Call logs................................................................................................................................................................................................................................................... Call waiting............................................................................................................................................................................................................................................. Call forwarding....................................................................................................................................................................................................................................... Smart dialing.......................................................................................................................................................................................................................................... TTY support............................................................................................................................................................................................................................................. Multiple phone numbers....................................................................................................................................................................................................................... Phone options......................................................................................................................................................................................................................................... Phone shortcuts..................................................................................................................................................................................................................................... Phone troubleshooting.......................................................................................................................................................................................................................... Messages....................................................................................................................................................................................................................................... Message basics...................................................................................................................................................................................................................................... Email messages...................................................................................................................................................................................................................................... PIN messages......................................................................................................................................................................................................................................... SMS text messages................................................................................................................................................................................................................................ MMS messages....................................................................................................................................................................................................................................... Message list options.............................................................................................................................................................................................................................. S/MIME-protected messages.............................................................................................................................................................................................................. PGP protected messages...................................................................................................................................................................................................................... Message troubleshooting..................................................................................................................................................................................................................... Attachments................................................................................................................................................................................................................................. Attachment basics................................................................................................................................................................................................................................. Document attachments........................................................................................................................................................................................................................ Spreadsheet attachments.................................................................................................................................................................................................................... 9 9 9 9 9 9 11 11 13 13 14 14 15 17 18 19 20 21 22 23 23 25 25 29 29 34 40 41 43 46 50 57 62 67 67 69 69 Media attachments................................................................................................................................................................................................................................ Presentation attachments.................................................................................................................................................................................................................... vCard contact attachments.................................................................................................................................................................................................................. Attachment troubleshooting................................................................................................................................................................................................................ Camera and video camera......................................................................................................................................................................................................... Take a picture......................................................................................................................................................................................................................................... Pan a picture........................................................................................................................................................................................................................................... Zoom in to or out from a picture.......................................................................................................................................................................................................... Record a video........................................................................................................................................................................................................................................ Camera and video camera options...................................................................................................................................................................................................... Camera shortcuts................................................................................................................................................................................................................................... Camera and video camera troubleshooting....................................................................................................................................................................................... Media............................................................................................................................................................................................................................................. Transferring and downloading media files........................................................................................................................................................................................ Playing media files and recording voice notes.................................................................................................................................................................................. Managing media files............................................................................................................................................................................................................................ Viewing pictures.................................................................................................................................................................................................................................... Managing pictures................................................................................................................................................................................................................................. Media card and file transfer options................................................................................................................................................................................................... Media shortcuts...................................................................................................................................................................................................................................... Media troubleshooting.......................................................................................................................................................................................................................... Browser.......................................................................................................................................................................................................................................... Browser basics........................................................................................................................................................................................................................................ Browser bookmarks............................................................................................................................................................................................................................... Web feeds................................................................................................................................................................................................................................................ Browser options...................................................................................................................................................................................................................................... Browser security..................................................................................................................................................................................................................................... Browser push.......................................................................................................................................................................................................................................... Browser troubleshooting...................................................................................................................................................................................................................... Date, time, and alarm................................................................................................................................................................................................................. Set the date and time............................................................................................................................................................................................................................ Get the date and time from the wireless network automatically................................................................................................................................................... Change what appears on the display when your device is charging............................................................................................................................................ Change the clock face........................................................................................................................................................................................................................... Display a second time zone.................................................................................................................................................................................................................. Turn on bedside clock mode................................................................................................................................................................................................................. Set options for bedside clock mode.................................................................................................................................................................................................... Turn on the alarm................................................................................................................................................................................................................................... 70 71 72 72 73 73 73 73 73 74 75 75 77 77 79 81 84 85 87 89 89 91 91 94 96 98 101 103 104 105 105 105 105 105 106 106 106 106 Silence the alarm................................................................................................................................................................................................................................... Change alarm notification options..................................................................................................................................................................................................... Use the stopwatch................................................................................................................................................................................................................................. Set the timer........................................................................................................................................................................................................................................... Change timer notification options...................................................................................................................................................................................................... Date, time, and alarm troubleshooting............................................................................................................................................................................................... Personal organizer...................................................................................................................................................................................................................... Contacts.................................................................................................................................................................................................................................................. Calendar.................................................................................................................................................................................................................................................. Tasks........................................................................................................................................................................................................................................................ Memos..................................................................................................................................................................................................................................................... Categories............................................................................................................................................................................................................................................... Calculator................................................................................................................................................................................................................................................ Notifications................................................................................................................................................................................................................................ Notification basics................................................................................................................................................................................................................................. LED notification...................................................................................................................................................................................................................................... Notifications troubleshooting.............................................................................................................................................................................................................. Typing............................................................................................................................................................................................................................................ Typing basics.......................................................................................................................................................................................................................................... Typing input methods........................................................................................................................................................................................................................... Spelling checker..................................................................................................................................................................................................................................... Custom dictionary.................................................................................................................................................................................................................................. AutoText.................................................................................................................................................................................................................................................. Typing shortcuts..................................................................................................................................................................................................................................... Typing troubleshooting......................................................................................................................................................................................................................... Language....................................................................................................................................................................................................................................... Change the display language.............................................................................................................................................................................................................. Add a display language......................................................................................................................................................................................................................... Delete a display language.................................................................................................................................................................................................................... About typing input languages............................................................................................................................................................................................................. Change the typing input language..................................................................................................................................................................................................... Change the voice dialing language.................................................................................................................................................................................................... Change the display options for contacts........................................................................................................................................................................................... Language troubleshooting................................................................................................................................................................................................................... Display and keyboard................................................................................................................................................................................................................. Backlighting............................................................................................................................................................................................................................................ Display options....................................................................................................................................................................................................................................... 107 107 107 107 108 108 109 109 115 123 125 127 128 129 129 131 132 133 133 135 137 139 141 142 142 143 143 143 143 143 143 143 144 144 145 145 145 Keyboard options................................................................................................................................................................................................................................... Themes.................................................................................................................................................................................................................................................... Accessibility options.............................................................................................................................................................................................................................. Display troubleshooting........................................................................................................................................................................................................................ Search............................................................................................................................................................................................................................................ Messages, attachments, and web pages............................................................................................................................................................................................ Organizer data....................................................................................................................................................................................................................................... Synchronization........................................................................................................................................................................................................................... About synchronization.......................................................................................................................................................................................................................... Reconcile email messages over the wireless network..................................................................................................................................................................... Delete email messages over the wireless network........................................................................................................................................................................... Prerequisites: Synchronizing organizer data over the wireless network...................................................................................................................................... Synchronize organizer data over the wireless network................................................................................................................................................................... About synchronization conflicts.......................................................................................................................................................................................................... Manage email reconciliation conflicts............................................................................................................................................................................................... Manage data synchronization conflicts............................................................................................................................................................................................. About backing up and restoring device data..................................................................................................................................................................................... Prerequisites: Restoring data over the wireless network................................................................................................................................................................ Delete all device data............................................................................................................................................................................................................................ Empty the deleted items folder on your computer from your device............................................................................................................................................ Synchronization troubleshooting........................................................................................................................................................................................................ Bluetooth technology................................................................................................................................................................................................................. Bluetooth technology basics................................................................................................................................................................................................................ Bluetooth technology options.............................................................................................................................................................................................................. Bluetooth technology troubleshooting............................................................................................................................................................................................... GPS technology........................................................................................................................................................................................................................... About GPS technology.......................................................................................................................................................................................................................... Get your GPS location........................................................................................................................................................................................................................... Prevent others from tracking your location....................................................................................................................................................................................... GPS technology troubleshooting........................................................................................................................................................................................................ Maps............................................................................................................................................................................................................................................... Map basics.............................................................................................................................................................................................................................................. Navigation.............................................................................................................................................................................................................................................. Maps bookmarks.................................................................................................................................................................................................................................... Map options............................................................................................................................................................................................................................................ Maps troubleshooting........................................................................................................................................................................................................................... 147 148 149 149 151 151 153 155 155 155 155 156 156 156 156 157 157 157 157 157 158 161 161 163 166 169 169 169 169 169 171 171 173 173 174 176 BlackBerry Messenger............................................................................................................................................................................................................... Contacts.................................................................................................................................................................................................................................................. Groups..................................................................................................................................................................................................................................................... Conversations......................................................................................................................................................................................................................................... Availability.............................................................................................................................................................................................................................................. Applications................................................................................................................................................................................................................................. Switch applications............................................................................................................................................................................................................................... Add, update, or downgrade an application using the application center..................................................................................................................................... Add an application................................................................................................................................................................................................................................. View properties for an application...................................................................................................................................................................................................... Delete a third-party application.......................................................................................................................................................................................................... Receive a device password prompt before you add an application............................................................................................................................................... View the size of an application database........................................................................................................................................................................................... Check for application updates............................................................................................................................................................................................................. About upgrading the BlackBerry Device Software........................................................................................................................................................................... Prerequisites: Upgrading the BlackBerry Device Software over the wireless network.............................................................................................................. Upgrade the BlackBerry Device Software......................................................................................................................................................................................... Return to the previous version of the BlackBerry Device Software............................................................................................................................................... Delete the previous version of the BlackBerry Device Software.................................................................................................................................................... Application troubleshooting................................................................................................................................................................................................................ Wireless network coverage....................................................................................................................................................................................................... Find information about wireless coverage indicators...................................................................................................................................................................... Turn off a wireless connection............................................................................................................................................................................................................. Network connection indicators........................................................................................................................................................................................................... Turn on wireless coverage notification............................................................................................................................................................................................... About the preferred wireless network list.......................................................................................................................................................................................... Add a wireless network to the preferred wireless network list....................................................................................................................................................... Change the order of preferred wireless networks............................................................................................................................................................................ Delete a wireless network from the preferred wireless network list............................................................................................................................................. Turn off data service.............................................................................................................................................................................................................................. About roaming........................................................................................................................................................................................................................................ Switch wireless networks manually.................................................................................................................................................................................................... About global roaming mode................................................................................................................................................................................................................. Connect to a GSM or UMTS network.................................................................................................................................................................................................. Set the wireless networks to use with global roaming mode.......................................................................................................................................................... Verify the status of network connections and services................................................................................................................................................................... Wireless network coverage troubleshooting..................................................................................................................................................................................... Power, battery, and memory..................................................................................................................................................................................................... Turn off your device............................................................................................................................................................................................................................... 177 177 178 179 182 185 185 185 185 185 185 186 186 186 186 186 187 187 187 187 189 189 189 189 190 190 190 190 191 191 191 192 192 192 192 193 193 195 195 Set your device to turn on and turn off automatically..................................................................................................................................................................... Reset the device..................................................................................................................................................................................................................................... Check the battery power level............................................................................................................................................................................................................. Extend battery life................................................................................................................................................................................................................................. Format the device memory or a media card...................................................................................................................................................................................... View the amount of available memory............................................................................................................................................................................................... Best practice: Optimizing your device performance........................................................................................................................................................................ SIM card........................................................................................................................................................................................................................................ About the SIM card phone book.......................................................................................................................................................................................................... Add a contact to your SIM card........................................................................................................................................................................................................... Copy contacts from your SIM card to your contact list.................................................................................................................................................................... Copy a contact from your contact list to your SIM card.................................................................................................................................................................. Change a SIM card contact.................................................................................................................................................................................................................. Delete a SIM card contact.................................................................................................................................................................................................................... Store SMS text messages on your SIM card...................................................................................................................................................................................... About SIM card security........................................................................................................................................................................................................................ Protect your SIM card with a PIN code.............................................................................................................................................................................................. Change the SIM card PIN code........................................................................................................................................................................................................... Change the display name for a phone number................................................................................................................................................................................. Security......................................................................................................................................................................................................................................... Security basics........................................................................................................................................................................................................................................ Password keeper.................................................................................................................................................................................................................................... Encryption............................................................................................................................................................................................................................................... Memory cleaning................................................................................................................................................................................................................................... Certificates.............................................................................................................................................................................................................................................. PGP keys................................................................................................................................................................................................................................................. Certificate servers.................................................................................................................................................................................................................................. Key stores................................................................................................................................................................................................................................................ Smart cards............................................................................................................................................................................................................................................. Software tokens..................................................................................................................................................................................................................................... About security self-tests....................................................................................................................................................................................................................... Verify security software........................................................................................................................................................................................................................ Third-party application control........................................................................................................................................................................................................... Security troubleshooting...................................................................................................................................................................................................................... Service books and diagnostic reports..................................................................................................................................................................................... Service books.......................................................................................................................................................................................................................................... Diagnostic reports................................................................................................................................................................................................................................. 195 195 195 195 196 196 196 199 199 199 199 199 200 200 200 200 200 201 201 203 203 204 206 208 209 214 219 221 223 226 226 227 227 230 231 231 231 BrickBreaker................................................................................................................................................................................................................................. 235 About BrickBreaker................................................................................................................................................................................................................................ BrickBreaker capsules........................................................................................................................................................................................................................... BrickBreaker scoring............................................................................................................................................................................................................................. Play BrickBreaker................................................................................................................................................................................................................................... Adjust the volume.................................................................................................................................................................................................................................. Submit a score to the BrickBreaker high score web site................................................................................................................................................................. Check the high scores on the BrickBreaker web site....................................................................................................................................................................... Word Mole game.......................................................................................................................................................................................................................... Word Mole game basics........................................................................................................................................................................................................................ Single-player games.............................................................................................................................................................................................................................. Multiplayer games................................................................................................................................................................................................................................. Word Mole game troubleshooting....................................................................................................................................................................................................... 235 235 236 236 236 236 236 237 237 238 239 240 Glossary........................................................................................................................................................................................................................................ 241 Legal notice.................................................................................................................................................................................................................................. 245 User Guide Shortcuts 8 Shortcuts User Guide Shortcuts BlackBerry basics shortcuts To select an item, click (press) the item. To highlight an item or to place the cursor, touch the screen lightly. To move back a screen, press the Escape key. To return to the Home screen, press the End key. To move down a screen, slide your finger up quickly. To move up a screen, slide your finger down quickly. To move to the next item, slide your finger to the left quickly. To move to the previous item, slide your finger to the right quickly. To switch applications, hold the Menu key. Click an application. Phone shortcuts To answer a call, press the Send key. To send an incoming call to voice mail when your BlackBerry device is inserted in a holster, hold the Volume Down key. To view your contact list in the phone application, hold the Send key. To set up speed dial for a contact, in the phone application, hold a key. To insert a plus sign (+) when typing a phone number, hold the 0 key. Camera shortcuts To zoom in to a subject before taking a picture, press the Volume Up key. To zoom out from a subject before taking a picture, press the Volume Down key. To take a picture, press the Right Convenience key. Media shortcuts To pause a song or video, press the Mute key. To resume playing a video or song, press the Mute key again. To play the next song in a playlist, press and hold the Volume Up key. To play the previous song in a playlist, press and hold the Volume Down key. If you are using a headset, to amplify the volume for songs, ring tones, and videos, press the Volume Up key until you reach the highest volume setting. Press the Volume Up key four times quickly. Typing shortcuts To insert a period, press the Space key twice. The next letter is capitalized. 9 User Guide Typing shortcuts To capitalize a letter, hold the letter key until the capitalized letter appears. To turn on NUM lock, hold the 123 key until the lock indicator appears on the 123 key. To turn off NUM lock, press the 123 key again. To turn on CAP lock, hold the Shift key until the lock indicator appears on the Shift key. To turn off CAP lock, press the Shift key again. To insert an at sign (@) or a period (.) in an email address field, press the Space key. To type a symbol, press the Symbol key. To see more symbols, press the Symbol key again. To change the typing input language quickly when you are using your BlackBerry device in landscape view, click the globe icon. Click an input language. 10 User Guide Phone Phone Phone basics Find your phone number In the phone application, your phone number appears at the top of the screen. If you have more than one phone number associated with your BlackBerry device, only your active phone number appears at the top of the screen. Make a call 1. In the phone application, perform one of the following actions:
Type a phone number. Click the contacts icon. Type part of a contact name. Highlight a contact or phone number. 2. Press the key. To end the call, press the key. Related topics Add a pause or a wait to a phone number, 109 Answer a second call 1. During a call, press the Menu key. 2. Perform one of the following actions:
To answer the incoming call and place the current call on hold, click Answer - Hold Current. To answer the incoming call and end the current call, click Answer - Drop Current. To return to the first call, press the Menu key. Click Swap or Flash. Mute a call During a call, press the Mute key. To turn off mute, press the Mute key again. Turn on the speakerphone 1. During a call, press the Menu key. 2. Click Activate Speakerphone. Do not hold the BlackBerry device near your ear while you use the speakerphone. Hearing damage can occur. For more information, see the safety and product information booklet for your device. To turn off the speakerphone, press the Menu key. Click Activate Handset. 11 User Guide Phone basics Related topics Bluetooth technology, 161 Dial an extension 1. When typing a phone number, press the Menu key. 2. Click Add Pause. 3. Type the extension number. Switch applications during a call 1. During a call, press the Menu key. 2. Click Home Screen. Note: If you switch to a different application and you want to end the call, press the End key. Make a call when the device is locked To perform this task, you must turn on dialing from the Lock screen. Press the Lock key on the top of your BlackBerry device. 1. 2. Click Place Call. 3. Perform one of the following actions:
Type a phone number. Click the contacts icon. Type part of a contact name. Click a contact or phone number. 4. Press the Send key. To end the call, press the End key. Related topics Turn on dialing from the Lock screen, 23 About using a headset You can purchase an optional headset to use with your BlackBerry device. If you use a headset, you can use a headset button to answer or end a call, or turn on or turn off mute during a call. You can also use a headset button to make a call using a voice command. Depending on your headset, you might also be able to use a headset button to pause, resume, skip, or adjust the volume of a song or a video in the media application. For more information about using the headset, see the documentation that came with your headset. 12 User Guide Emergency calls Emergency calls About emergency calls About Emergency Callback Mode If your BlackBerry device is connected to a CDMA network, when you end an emergency call, your device enters Emergency Callback Mode. This mode enables the operator to call you back or determine your approximate location. Depending on your service provider, Emergency Callback Mode is active for five minutes or is canceled when you make a non-emergency call. In Emergency Callback Mode, you cannot send and receive messages or browse web pages. Your device exits Emergency Callback Mode at any time if you make a non-emergency call. Make an emergency call Perform one of the following actions:
If your screen or BlackBerry device is unlocked, in the phone application, type the emergency number. Press the Send key. If your device is locked, press the Lock key on the top of your device. Click Emergency Call. Click Yes. Volume Adjust the volume To increase the volume, press the Volume Up key. To decrease the volume, press the Volume Down key. In the phone application, press the Menu key. Change the default volume for calls You can increase or decrease the default volume for calls. The higher the volume percentage, the louder the volume. 1. 2. Click Options. 3. Click General Options. 4. Change the Default Call Volume field. 5. Press the Menu key. 6. Click Save. Improve sound quality during a call You cannot change sound quality when you are using a Bluetooth enabled headset. 1. During a call, press the Menu key. 2. Click Enhance Call Audio. 13 User Guide Voice mail 3. Select a bass or treble option. In the phone application, press the Menu key. Improve sound quality for all calls You cannot change sound quality when you are using a Bluetooth enabled headset. 1. 2. Click Options. 3. Click General Options. 4. Change the Enhance Headset Call Audio or Enhance Handset Call Audio fields. 5. Press the Menu key. 6. Click Save. Voice mail Check your voice mail 1. 2. Click Call Voice Mail. In the phone application, press the Menu key. In the phone application, press the Menu key. Change the voice mail access number If a voice mail access number is not already set on your BlackBerry device, you can type the access number for a different voice mail system. 1. 2. Click Options. 3. Click Voice Mail. 4. 5. Press the Menu key. 6. Click Save. Type a voice mail access number and a password. Speed dial In the phone application, press the Menu key. Set up speed dial for a contact 1. 2. Click View Speed Dial List. 3. Click an unassigned key. 4. Click New Speed Dial. 5. Click a contact. To make a call using speed dial, in the phone application, hold the key that you assigned to the contact. 14 User Guide Voice dialing In the phone application, press the Menu key. Change the contact assigned to a speed dial key 1. 2. Click View Speed Dial List. 3. Highlight a contact or phone number. 4. Press the Menu key. 5. Perform one of the following actions:
To change the contact that is assigned to a speed dial key, click Edit. Click a new contact. To assign the contact to a different speed dial key, click Move. Click a new speed dial key. To delete the contact from the speed dial list, click Delete. Voice dialing Make a call using a voice command To perform this task with a Bluetooth enabled device, such as a handsfree car kit or wireless headset, the paired Bluetooth enabled device must support this feature and you must turn on Bluetooth technology. You cannot make calls to emergency numbers using voice commands. 1. 2. Say "Call" and a contact name or phone number. In the voice dialing application, wait for the sound. To end the call, press the End key. Dial an extension using a voice command To perform this task, you must set options for dialing extensions. You can dial extensions only within your company. Say "Call extension" and the extension number. Related topics Set options for dialing extensions, 22 Check a status using a voice command You can check your active phone number, the wireless coverage level, and the battery power level using a voice command. 1. 2. Perform any of the following actions:
In the voice dialing application, wait for the sound. To check your active phone number, say "Check my phone number."
To check the wireless coverage level, say "Check coverage."
To check the battery power level, say "Check battery."
15 User Guide Voice dialing Change the voice dialing language To perform this task, you must have more than one language on your BlackBerry device. For more information, contact your wireless service provider or administrator. In the device options, click Language. 1. 2. Change the Voice Dialing Language field. 3. Press the Menu key. 4. Click Save. Turn off choice lists for voice commands If your BlackBerry device identifies more than one possible match to a voice command, your device presents you with a list of possible matches, or a choice list. You can turn off choice lists so that your device always selects the best match and dials the phone number automatically. In the device options, click Voice Dialing. 1. 2. Set the Choice Lists field to Always Off. 3. Press the Menu key. 4. Click Save. Turn off voice prompts After you say a command, you might be prompted for further information or clarification. You can turn off voice prompts using a voice command. 1. 2. Say "Turn prompts off."
In the voice dialing application, wait for the sound. To turn on voice prompts again, say "Turn prompts on."
Set playback options for voice dialing After you say the phone number or contact that you want to call, your BlackBerry device plays your choice back for you. You can set different playback options. 1. 2. Perform any of the following actions:
In the device options, click Voice Dialing. To turn off playback for phone numbers, set the Digit Playback field to Disabled. To turn off playback for contacts, set the Name Playback field to Disabled. To set how quickly playback for contacts occurs, set the Name Playback Speed field. To set the playback volume for contacts, set the Name Playback Volume field. 3. Press the Menu key. 4. Click Save. 16 User Guide Conference calls Set the matching sensitivity level for voice commands 1. 2. Perform one of the following actions:
In the device options, click Voice Dialing. To increase matches, set the Sensitivity field closer to Reject Less. To reduce the number of incorrect matches, set the Sensitivity field closer to Reject More. 3. Press the Menu key. 4. Click Save. In the device options, click Voice Dialing. Improve voice recognition of numbers 1. 2. Press the Menu key. 3. Click Adapt Digits. 4. Complete the instructions on the screen. Conference calls Make a conference call If your BlackBerry device is connected to a CDMA network, you cannot join more than two contacts to a conference call. 1. During a call, press the Menu key. 2. Click Add Participant. 3. 4. Press the Send key. 5. During the second call, press the Send key to join your first contact to the conference call. 6. To join another contact to the call, repeat steps 1 to 5. Type a phone number or highlight a contact. Create a phone number link for a conference call 1. 2. Type a phone number for the conference call bridge. Type X and the access code. Leave a conference call Depending on your wireless service provider, this feature might not be supported. If you make a conference call, you can leave the conference call and the call continues without you. During a conference call, press the Menu key. 17 User Guide Call logs Call logs About call logs Call logs include the date on which you called your contact, the phone number that you called, and the duration of the call. You can also add notes to your call logs. You can view call logs in the phone application or, depending on how you set your call logging options, you can view call logs in a message list. Your BlackBerry device stores call logs for 30 days. In the phone application, press the Menu key. View call logs in a message list 1. 2. Click Options. 3. Click Call Logging. 4. Select an option for a call log type. To hide call logs in a message list, select the None option. In the phone application, click the call log icon. Add notes to a call log 1. 2. Highlight a call log. 3. Press the Menu key. 4. Click View History. 5. Press the Menu key. 6. Click Add Notes. 7. 8. Press the Menu key. 9. Click Save. Type call notes. In the phone application, click the call log icon. Change call log notes 1. 2. Highlight a call log. 3. Press the Menu key. 4. Click View History. 5. Press the Menu key. 6. Click Edit Notes. 7. Change the call notes. 8. Press the Menu key. 9. Click Save. 18 User Guide Call waiting In the phone application, click the call log icon. Send a call log 1. 2. Highlight a call log. 3. Press the Menu key. 4. Click View History. 5. Press the Menu key. 6. Click Forward. In the phone application, click the call log icon. Delete call log notes 1. 2. Highlight a call log. 3. Press the Menu key. 4. Click View History. 5. Press the Menu key. 6. Click Edit Notes. 7. Press the Menu key. 8. Click Clear Field. 9. Press the Menu key. 10. Click Save. Call waiting Turn on call waiting To perform this task, your wireless service provider must set up your SIM card or BlackBerry device for this service. In the phone application, press the Menu key. 1. 2. Click Options. 3. Click Call Waiting. 4. Change the Call Waiting Enabled field to Yes. 5. Press the Menu key. 6. Click Save. To turn off call waiting, change the Call Waiting Enabled field to No. 19 User Guide Call forwarding Call forwarding About call forwarding Depending on your wireless service provider, one or more call forwarding phone numbers might already be available on your SIM card or BlackBerry device. You might not be able to change or delete these phone numbers or add new ones. For more information, contact your wireless service provider. Forward calls To perform this task, your wireless service provider must set up your SIM card or BlackBerry device for this service. In the phone application, press the Menu key. 1. 2. Click Options. 3. Click Call Forwarding. 4. Press the Menu key. 5. Click a call forwarding number. 6. Press the Menu key. 7. Click Save. To stop forwarding calls, change the Forward All Calls field to Do Not Forward. Add a call forwarding phone number To perform this task, your wireless service provider must set up your SIM card or BlackBerry device for this service. In the phone application, press the Menu key. 1. 2. Click Options. 3. Click Call Forwarding. 4. Press the Menu key. 5. Click New Number. 6. 7. Press the Enter key. 8. Press the Menu key. 9. Click Close. Type a phone number. Change a call forwarding phone number You can only change call forwarding phone numbers that you have added. 1. 2. Click Options. 3. Click Call Forwarding. In the phone application, press the Menu key. 20 User Guide Smart dialing 4. Press the Menu key. 5. Click Edit Numbers. 6. Highlight a phone number. 7. Press the Menu key. 8. Click Edit. 9. Change the phone number. 10. Press the Enter key. In the phone application, press the Menu key. Delete a call forwarding phone number You can only delete call forwarding phone numbers that you have added. 1. 2. Click Options. 3. Click Call Forwarding. 4. Press the Menu key. 5. Click Edit Numbers. 6. Click a phone number. 7. Click Delete. Smart dialing About smart dialing You can change smart-dialing options to specify a default country code and area code for phone numbers. If you specify a default country code and area code, when you make calls, you only need to dial a country code and area code when the codes differ from the codes that you specified in the smart-dialing options. In the phone application, press the Menu key. Set the default country code and area code 1. 2. Click Options. 3. Click Smart Dialing. 4. Set the Country Code and Area Code fields. 5. 6. 7. Press the Menu key. 8. Click Save. If necessary, set the Local Country Code and International Dialing Digits fields. In the National Number Length field, set the default length for phone numbers in your country. Note: When you calculate the default length for phone numbers, include your area code and local number, but do not include your country code or the National Direct Dialing prefix. 21 User Guide TTY support In the phone application, press the Menu key. Set options for dialing extensions 1. 2. Click Options. 3. Click Smart Dialing. 4. 5. 6. 7. Press the Menu key. 8. Click Save. In the Number field, type the main phone number for an organization. In the Wait For field, set how long your BlackBerry device waits before dialing an extension. In the Extension Length field, set the default length for extensions. TTY support About TTY support When you turn on TTY support and you connect your BlackBerry device to a TTY device that operates at 45.45 bits per second, you can make calls to and receive calls from TTY devices. Your BlackBerry device is designed to convert received calls to text that you can read on your TTY device. If your TTY device is designed for use with a 2.5-mm headset jack, you must use an adapter accessory to connect your TTY device to your BlackBerry device. To get an adapter accessory that Research In Motion has approved for use with your BlackBerry device, visit www.shopblackberry.com. In the phone application, press the Menu key. Turn on TTY support Depending on your wireless service provider, this feature might not be supported. 1. 2. Click Options. 3. Click TTY. 4. Change the TTY Mode field to Yes. 5. Press the Menu key. 6. Click Save. A TTY indicator appears in the device status section of the screen. To turn off TTY support, change the TTY Mode field to No. 22 User Guide Multiple phone numbers Multiple phone numbers About multiple phone numbers When you have multiple phone numbers associated with your BlackBerry device, you can switch the phone number that you use as your active phone number. You have multiple phone numbers associated with your device if one of the following situations applies:
Your SIM card supports more than one phone number. Your device supports more than one phone number. Your wireless service provider has provided you with a phone number, and your organization has provided you with a BlackBerry MVS Client phone number. If your SIM card supports more than one phone number, you can make calls using your active phone number only, but you receive calls to all phone numbers. If you are already on a call, you receive calls to your active phone number only, and any calls that you receive to your other phone numbers receive a busy signal or are sent to voice mail. If your device supports more than one phone number, you can make calls and receive calls using your active phone number only. Any calls that you receive to your other phone numbers receive a busy signal or are sent to voice mail. If your wireless service provider has provided you with a phone number, and your organization has provided you with a BlackBerry MVS Client phone number, you can make calls using your active phone number only, but you receive calls to all phone numbers. If you are already on a call, you can receive calls to all phone numbers. You can change call waiting, call forwarding, and voice mail options for each phone number associated with your device. Switch the active phone number 1. In the phone application, click your phone number at the top of the screen. 2. Click the phone number that you want to set as the active phone number. Related topics About multiple phone numbers, 23 Phone options In the device options, click Password. Turn on dialing from the Lock screen 1. 2. Set the Allow Outgoing Calls While Locked field to Yes. 3. Press the Menu key. 4. Click Save. Sort phone numbers or contacts on the Phone screen 1. In the phone application, press the Menu key. 23 User Guide Phone options 2. Click Options. 3. Click General Options. 4. Perform one of the following actions:
To sort phone numbers or contacts by frequency of use, change the Phone List View field to Most Used. To sort contacts alphabetically by contact name, change the Phone List View field to Name. To sort phone numbers or contacts by recency of use, change the Phone List View field to Most Recent. 5. Press the Menu key. 6. Click Save. To sort phone numbers or contacts by call logs again, change the Phone List View field to Call Log. In the phone application, press the Menu key. Hide or display your phone number when you make calls The wireless network can override the option that you choose. 1. 2. Click Options. 3. Click General Options. 4. Perform one of the following actions:
To request that your phone number is hidden, change the Restrict My Identity field to Always. To request that your phone number is displayed, change the Restrict My Identity field to Never. To request that the network decide whether to hide or display your phone number, change the Restrict My Identity field to Network Determined. 5. Press the Menu key. 6. Click Save. In an application, press the Menu key. Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords. 1. 2. Click Options. 3. 4. Change the Confirm Delete field to No. 5. Press the Menu key. 6. Click Save. If necessary, click General Options. In the phone application, press the Menu key. Stop ending calls when you insert your device in the holster 1. 2. Click Options. 3. Click General Options. 4. Change the Auto End Calls field to Never. 5. Press the Menu key. 6. Click Save. 24 User Guide Phone shortcuts In the phone application, press the Menu key. Answer calls automatically when you remove your device from the holster 1. 2. Click Options. 3. Click General Options. 4. Change the Auto Answer Calls field to Out Of Holster. 5. Press the Menu key. 6. Click Save. In the phone application, press the Menu key. Reset a call timer 1. 2. Click Status. 3. Click Last Call or Total Calls. 4. Click Clear Timer. 5. Press the Menu key. 6. Click Save. Phone shortcuts To answer a call, press the Send key. To send an incoming call to voice mail when your BlackBerry device is inserted in a holster, hold the Volume Down key. To view your contact list in the phone application, hold the Send key. To set up speed dial for a contact, in the phone application, hold a key. To insert a plus sign (+) when typing a phone number, hold the 0 key. Phone troubleshooting I cannot make or receive calls Try performing the following actions:
Verify that your BlackBerry device is connected to the wireless network. If you have traveled to another country and you have not changed your smart-dialing options, dial the full phone number, including the country code and area code, for your contact. Related topics Call forwarding, 20 Switch the active phone number, 23 25 User Guide Phone troubleshooting My phone number appears as Unknown in the phone application Try changing the phone number on your SIM card to change how your phone number appears in the phone application. In the device options, click Advanced Options. Click SIM Card. Highlight the phone number. Press the Menu key. Click Edit SIM Phone Number. Type your phone number. I cannot check my voice mail Try performing the following actions:
If you have more than one phone number associated with your BlackBerry device and you are trying to check your voice mail using a shortcut key, your device calls the voice mail access number for your active phone number. Check the voice mail for your alternate phone number. You need a voice mail access number to check your voice mail. To obtain a voice mail access number, contact your wireless service provider or administrator. I cannot make calls using a voice command Try performing the following actions:
Verify that your BlackBerry device is connected to the wireless network. If you are using a Bluetooth enabled device, such as a handsfree car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device. Verify that your screen is unlocked. Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the language options. Certain languages might not be supported. Related topics Change the voice dialing language, 16 Lock the screen, 203 Bluetooth technology, 161 My device does not recognize names or numbers in voice commands Try performing the following actions:
Say the first name and the last name of your contact. If your BlackBerry device does not often identify matches, set the matching sensitivity level to reject less. If your device often identifies incorrect matches, set the matching sensitivity level to reject more. Improve voice recognition of numbers. Related topics Set the matching sensitivity level for voice commands, 17 Improve voice recognition of numbers, 17 26 User Guide Phone troubleshooting I cannot make a conference call If your BlackBerry device is associated with a BlackBerry MVS Client phone number, you cannot join a call that you make or receive using your BlackBerry MVS Client phone number with a call that you make or receive using the phone number provided by your wireless service provider. Some features are not available on my device Depending on your wireless service plan or the type of email account that is associated with your BlackBerry device, some features might not be available on your device. If your device is associated with an email account that uses a BlackBerry Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If an administrator has set an option for you, a red lock indicator appears beside the option field. For more information about the features that are available on your device, contact your wireless service provider or administrator. 27 User Guide Messages 28 User Guide Messages Messages Message basics Composing messages Check spelling You can check spelling in messages, calendar entries, tasks, or memos that you create. 1. 2. Click Check Spelling. 3. Perform any of the following actions:
In a message, calendar entry, task, or memo, press the Menu key. To accept the suggested spelling, click a word in the list that appears. To ignore the suggested spelling, press the Escape key. To ignore all instances of the suggested spelling, press the Menu key. Click Ignore All. To add the word to the custom dictionary, press the Menu key. Click Add To Dictionary. To stop checking spelling, press the Menu key. Click Cancel Spell Check. Save a draft of a message 1. When composing a message, press the Menu key. 2. Click Save Draft. Set the importance level for a message You can set the importance level for an email message, PIN message, or MMS message. 1. When composing a message, press the Menu key. 2. Click Options. 3. Set the Importance field. 4. Press the Menu key. 5. Click Save. Blind carbon copy a contact You can blind carbon copy a contact in an email message, a PIN message, or an MMS message. 1. When composing a message, press the Menu key. 2. Click Add Bcc. Attach a contact to a message You can attach a contact to an email message, a PIN message, or an MMS message. 1. When composing a message, press the Menu key. 2. Click Attach Address or Attach Contact . 3. Click a contact. 29 User Guide Message basics Add a signature To perform this task, your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. If you use the BlackBerry Internet Service, see the BlackBerry Internet Service Online Help for more information. If necessary, change the Message Services field. In a message list, press the Menu key. 1. 2. Click Options. 3. Click Email Settings. 4. 5. Set the Use Auto Signature field to Yes. 6. 7. Press the Menu key. 8. Click Save. In the text box that appears, type a signature. Your signature is added to email messages after you send them. Delete the disclaimer from an email message If your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature, the BlackBerry Enterprise Server might add a disclaimer to email messages after you send them. 1. When composing an email message, press the Menu key. 2. Click Remove Disclaimer. To add the disclaimer again, press the Menu key. Click Add Disclaimer. Create a link for a PIN You can create a link for a PIN in messages, calendar entries, tasks, or memos. If you click the link, you can send a PIN message. When typing text, type pin: and the PIN. Sending messages In a message list, press the Send an email message 1. 2. Click Compose Email. 3. key. In the To field, perform one of the following actions:
Type an email address. Type a contact name. Type part of a contact name. Click a contact. Type a message. 4. 5. Press the 6. Click Send. key. 30 User Guide Message basics Related topics Search for contacts in your organization's address book, 110 Mailing lists, 112 In a message list, press the Menu key. Send a PIN message 1. 2. Click Compose PIN. 3. In the To field, perform one of the following actions:
Type a PIN. Type a contact name. Type part of a contact name. Click a contact. Type a message. 4. 5. Press the Menu key. 6. Click Send. Related topics Mailing lists, 112 Send an SMS text message You can send an SMS text message to up to ten recipients. 1. 2. Click Compose SMS. 3. In a message list, press the key. In the To field, perform one of the following actions:
Type an SMS phone number (include the country code and area code). Type a contact name. Type part of a contact name. Click a contact. Type a message. 4. 5. Press the 6. Click Send. key. Related topics Mailing lists, 112 Send an MMS message Depending on your wireless service plan, this feature might not be supported. 1. 2. Click Compose MMS. 3. Perform one of the following actions:
In a message list, press the key. If the contact is not in your contact list, click [Use Once]. Click Email or Phone. Type an email address or an MMS phone number. If the contact is in your contact list, click a contact. Click an email address or MMS phone number. key. 31 Type a message. 4. 5. Press the 6. Click Send. User Guide Message basics Related topics Mailing lists, 112 View the size of an MMS message before sending it, 46 Reply to a message 1. 2. Click Reply or Reply to All. In a message, press the Menu key. Forward a message You cannot forward MMS messages that contain content that is copyright protected. 1. 2. Perform one of the following actions:
In a message, press the Menu key. Click Forward. Click Forward As. Click a message type. Resend a message You cannot change an SMS text message or MMS message before you resend it. 1. 2. Perform one of the following actions:
In a sent message, press the Menu key. To change the message, click Edit. Change the message. Press the Menu key. Click Send. To change the recipients, click Edit. Highlight a contact. Press the Menu key. Click Change Address. Click a new contact. Press the Menu key. Click Send. To resend the message without changing it, click Resend. Stop a message from sending You can stop a message from sending only if a clock icon appears beside the message. 1. 2. Press the Menu key. 3. Click Delete. In a message list, highlight the message. Managing messages Open a message If your BlackBerry device is associated with more than one email address, you might be able to open messages from the message list for a specific email address. In a message list, click a message. If you open an MMS message and the content does not appear, press the Menu key. Click Retrieve. Save a message 1. In a message, press the Menu key. 32 User Guide 2. Click Save. Search for text in a message, in an attachment, or on a web page To search for text in a presentation attachment, you must view the presentation in text view or in text and slide view. In a message, in an attachment, or on a web page, press the Menu key. 1. 2. Click Find. 3. 4. Press the Enter key. Type the text. To search for the next instance of the text, press the Menu key. Click Find Next. Mark a message as opened or unopened In a message list, perform one of the following actions:
Highlight a message. Press the Menu key. Click Mark Opened or Mark Unopened. Highlight a date field. Press the Menu key. Click Mark Prior Opened. Click Mark Opened. View an address instead of a display name 1. 2. Click Show Address. In a message, click a contact. To view the display name again, click a contact. Click Show Name. View messages in a specific folder You can view email messages and MMS messages in a specific folder. 1. 2. Click View Folder. 3. Click a folder. In a message list, press the Menu key. Delete a message 1. 2. Click Delete. In a message, press the Menu key. Delete multiple messages In a message list, perform one of the following actions:
To delete a range of messages, touch two messages simultaneously and slide your finger up or down to select additional messages.Press the Menu key. Click Delete Messages. To delete all message prior to a certain date, highlight a date field. Press the Menu key. Click Delete Prior. Click Delete. Note: Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer during email reconciliation. 33 User Guide Email messages Email messages Email message basics In a message list, press the Send an email message 1. 2. Click Compose Email. 3. key. In the To field, perform one of the following actions:
Type an email address. Type a contact name. Type part of a contact name. Click a contact. Type a message. 4. 5. Press the 6. Click Send. key. Related topics Search for contacts in your organization's address book, 110 Mailing lists, 112 Delete the original text from a reply message 1. When replying to a message, press the Menu key. 2. Click Delete Original Text. In a message list, highlight an email message. File an email message 1. 2. Press the Menu key. 3. Click File. 4. Highlight a message folder. 5. Press the Menu key. 6. Click File. Related topics Reconcile email messages over the wireless network, 155 Add, change, or delete an email message folder You can add, change, or delete email message folders in the email application on your computer. If wireless email reconciliation is turned on, your BlackBerry device receives changes that you make to the email message folders on your computer over the wireless network. If wireless email reconciliation is turned off or is not available for your device, reconcile the changes using the email settings tool of the BlackBerry Desktop Manager. For more information about email reconciliation, see the BlackBerry Desktop Software Online Help. 34 User Guide Email messages Forward messages from a specific email message folder to your device To perform this task, your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. If necessary, change the Message Services field. In a message list, press the Menu key. 1. 2. Click Options. 3. Click Email Settings. 4. 5. Press the Menu key. 6. Click Folder Redirection. 7. 8. Press the Menu key. 9. Click Save. Select the check box beside an email message folder. Note: If you click the Select All menu item, all email messages, including email messages that appear in the sent items folder in the email application on your computer, appear on your device. Related topics Stop storing messages sent from your computer on your device, 35 Add, change, or delete an email message folder, 34 In a message list, press the Menu key. Stop storing messages sent from your device on your computer 1. 2. Click Options. 3. Click Email Settings. 4. 5. Change the Save Copy In Sent Folder field to No. 6. Press the Menu key. 7. Click Save. If necessary, change the Message Services field. In a message list, press the Menu key. If necessary, change the Message Services field. Stop storing messages sent from your computer on your device 1. 2. Click Options. 3. Click Email Settings. 4. 5. Press the Menu key. 6. Click Folder Redirection. 7. Clear the check box beside the Sent Items folder. 8. Press the Menu key. 9. Click Save. 35 User Guide Email messages Email message filters About email message filters You can create email message filters to specify which email messages are forwarded to your BlackBerry device and which remain in the email application on your computer. Email message filters are applied to email messages based on the order in which they appear in your list of email message filters. If you create multiple email message filters that could apply to the same email message, you must decide which one should be applied first by placing that filter higher in the list. Create an email message filter To perform this task, your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. If you use the BlackBerry Internet Service, see the BlackBerry Internet Service Online Help for more information. In a message list, press the Menu key. 1. 2. Click Options. 3. Click Email Filters. 4. Press the Menu key. 5. Click New. 6. 7. 8. Press the Menu key. 9. Click Save. Type a name for the email message filter. Set the email message filter options. In a message list, highlight an email message. Create an email message filter based on a contact or subject 1. 2. Press the Menu key. 3. Click Filter Sender or Filter Subject. 4. 5. Set the email message filter options. 6. Press the Menu key. 7. Click Save. Type a name for the email message filter. Options for email message filters From:
Specify one or more contacts or email addresses that the email message filter should search for in the From field of email messages. Separate multiple contacts or email addresses with a semicolon (;). To specify that the email message filter should search for all contacts or email addresses that contain specific text, type the text and use an asterisk (*) as a wildcard character to represent the rest of the contact or email address. 36 User Guide Sent To:
Email messages Specify one or more contacts or email addresses that the email message filter should search for in the Sent To field of email messages. Separate multiple contacts or email addresses with a semicolon (;). To specify that the email message filter should search for all contacts or email addresses that contain specific text, type the text and use an asterisk (*) as a wildcard character to represent the rest of the contact or email address. Sent directly to me:
Set whether the email message filter applies to email messages that include your email address in the To field. CC to me:
Set whether the email message filter applies to email messages that include your email address in the CC field. BCC to me:
Set whether the email message filter applies to email messages that include your email address in the BCC field. Importance:
Set the importance level of email messages that the email message filter applies to. Sensitivity:
Set the sensitivity level of email messages that the email message filter applies to. Action:
Set whether email messages that the email message filter applies to are forwarded to your BlackBerry device. If email messages are forwarded, specify whether they are forwarded with high importance or with the email message header only. In a message list, press the Menu key. Turn on an email message filter 1. 2. Click Options. 3. Click Email Filters. 4. Select the check box beside an email message filter. 5. Press the Menu key. 6. Click Save. In a message list, press the Menu key. Change an email message filter 1. 2. Click Options. 3. Click Email Filters. 4. Highlight an email message filter. 5. Press the Menu key. 6. Click Edit. 7. Change the options for the email message filter. 8. Press the Menu key. 9. Click Save. 37 User Guide Email messages In a message list, press the Menu key. Prioritize email message filters 1. 2. Click Options. 3. Click Email Filters. 4. Highlight an email message filter. 5. Press the Menu key. 6. Click Move. 7. Click the new location. In a message list, press the Menu key. Delete an email message filter 1. 2. Click Options. 3. Click Email Filters. 4. Highlight an email message filter. 5. Press the Menu key. 6. Click Delete. Email message options In the device options, click Spell Check. Check spelling automatically before sending email messages 1. 2. Select the Spell Check Email Before Sending option. 3. Press the Menu key. 4. Click Save. Set an out-of-office reply To perform this task, your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. In a message list, press the Menu key. If necessary, change the Message Services field. 1. 2. Click Options. 3. Click Email Settings. 4. 5. Change the Use Out Of Office Reply field to Yes. 6. 7. 8. Press the Menu key. 9. Click Save. In the text box that appears, type a reply. If you use IBM Lotus Notes, in the Until field, set the date on which the out-of-office reply should turn off. To turn off the out-of-office reply, change the Use Out Of Office Reply field to No. 38 User Guide Email messages Request delivery or read confirmation for email messages Depending on your wireless service provider, this feature might not be supported. In a message list, press the Menu key. 1. 2. Click Options. 3. Click Email Settings. 4. 5. Perform any of the following actions:
If necessary, change the Message Services field to the email account that uses the BlackBerry Internet Service. To send read notification when a sender requests it, change the Send Read Receipts field. To request delivery or read notification when you send email messages, change the Confirm Delivery and Confirm Read fields. 6. Press the Menu key. 7. Click Save. In a message list, press the Menu key. View email messages in plain text format 1. 2. Click Options. 3. Click Email Settings. 4. 5. Change the Enable HTML Email field to No. 6. Press the Menu key. 7. Click Save. If necessary, change the Message Services field. In a message list, press the Menu key. Stop loading pictures in HTML email messages 1. 2. Click Options. 3. Click Email Settings. 4. 5. Change the Download Images Automatically field to No. 6. Press the Menu key. 7. Click Save. If necessary, change the Message Services field. To view pictures in an HTML email message, press the Menu key. Click Get Images. In a message list, press the Menu key. Hide filed email messages 1. 2. Click Options. 3. Click General Options. 4. Change the Hide Filed Messages field to Yes. 5. Press the Menu key. 6. Click Save. 39 User Guide PIN messages In a message list, press the Menu key. Receive only the first section of long email messages 1. 2. Click Options. 3. Click General Options. 4. Change the Auto More field to No. 5. Press the Menu key. 6. Click Save. To download more of an email message, press the Menu key. Click More or More All. In the device options, click Advanced Options. Change the email address that you use to send messages or meeting invitations 1. 2. Click Default Services. 3. Change the Messaging (CMIME) field or the Calendar (CICAL) field. 4. Press the Menu key. 5. Click Save. Stop forwarding email messages to your device To perform this task, your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. In a message list, press the Menu key. 1. 2. Click Options. 3. Click Email Settings. If necessary, change the Message Services field. 4. 5. Change the Send Email to Handheld field to No. 6. Press the Menu key. 7. Click Save. To forward email messages to your device again, change the Send Email to Handheld field to Yes. PIN messages About PIN messages A PIN uniquely identifies BlackBerry devices and BlackBerry enabled devices on the wireless network. If you have contacts who use a BlackBerry device or a BlackBerry enabled device and you know their PIN, you can send them PIN messages. PIN messages are not routed through your email account. When your PIN message is delivered to the recipient, in a message list, a D appears with a check mark beside the PIN message. 40 User Guide SMS text messages Find your PIN In the device options, click Status. In a message list, press the Menu key. Send a PIN message 1. 2. Click Compose PIN. 3. In the To field, perform one of the following actions:
Type a PIN. Type a contact name. Type part of a contact name. Click a contact. Type a message. 4. 5. Press the Menu key. 6. Click Send. Related topics Mailing lists, 112 In a message list, press the Menu key. Set a high importance level for received PIN messages 1. 2. Click Options. 3. Click General Options. 4. Set the Make PIN Messages Level 1 field to Yes. 5. Press the Menu key. 6. Click Save. SMS text messages SMS text message basics About SMS text messages Find your SMS phone number In the phone application, your phone number appears at the top of the screen. If your wireless service provider has set up your BlackBerry device for SMS text messaging, this number is also your SMS phone number. 41 User Guide SMS text messages If you have more than one phone number associated with your device, the first phone number that appears in the drop-down list at the top of the screen is your SMS phone number. Send an SMS text message You can send an SMS text message to up to ten recipients. 1. 2. Click Compose SMS. 3. In a message list, press the key. In the To field, perform one of the following actions:
Type an SMS phone number (include the country code and area code). Type a contact name. Type part of a contact name. Click a contact. Type a message. 4. 5. Press the 6. Click Send. key. Related topics Mailing lists, 112 Delete the history from an SMS text message 1. When replying to an SMS text message, press the Menu key. 2. Click Remove History. Options for SMS text messages In the device options, click SMS. Turn off AutoText for SMS text messages 1. 2. Set the Disable AutoText field to Yes. 3. Press the Menu key. 4. Click Save. In the device options, click SMS. View more of the history in SMS text messages 1. 2. Set the Number of Previous Items field. 3. Press the Menu key. 4. Click Save. Request delivery notification for all SMS text messages Depending on your wireless service provider, this option might not appear. 1. 2. Set the Delivery Reports field to On. 3. Press the Menu key. In the device options, click SMS. 42 User Guide 4. Click Save. MMS messages Set how long your service center attempts to send SMS text messages If you send an SMS text message and it cannot be delivered immediately, your service center tries to send the SMS text message for the amount of time set in the Validity Period field. Depending on your wireless service provider, this option might not appear. 1. 2. Set the Validity Period field. 3. Press the Menu key. 4. Click Save. In the device options, click SMS. Set a wireless network type for sending SMS text messages Depending on your wireless service provider and the wireless network that your BlackBerry device is connected to, this feature might not be supported. 1. 2. Perform one of the following actions:
In the device options, click SMS. To use only one network type to send SMS text messages, set the Network to Send Over field to Circuit Switched or Packet Switched. To use either network type to send SMS text messages, which might be beneficial when roaming, set the Network to Send Over field to Circuit Switched Preferred or Packet Switched Preferred. 3. Press the Menu key. 4. Click Save. MMS messages MMS message basics About MMS messages With an MMS phone number, you can send and receive MMS messages that contain media files such as .jpg, .gif, .wbmp, .midi, .vcf
(vCard), .ics (iCalendar), .avi, .mpg, or .mov files. An MMS phone number is a phone number that your wireless service provider sets up for MMS messaging. If you have more than one phone number associated with your BlackBerry device, your device sends MMS messages using the first phone number that appears in the drop-down list at the top of the Phone screen in the phone application. Find your MMS phone number In the phone application, your phone number appears at the top of the screen. If your wireless service provider has set up your BlackBerry device for MMS messaging, this number is also your MMS phone number. 43 User Guide MMS messages If you have more than one phone number associated with your device, the first phone number that appears in the drop-down list at the top of the screen is your MMS phone number. Send an MMS message Depending on your wireless service plan, this feature might not be supported. 1. 2. Click Compose MMS. 3. Perform one of the following actions:
In a message list, press the key. If the contact is not in your contact list, click [Use Once]. Click Email or Phone. Type an email address or an MMS phone number. If the contact is in your contact list, click a contact. Click an email address or MMS phone number. Type a message. 4. 5. Press the 6. Click Send. key. Related topics Mailing lists, 112 View the size of an MMS message before sending it, 46 Create a slide show in an MMS message 1. When composing an MMS message, press the Menu key. 2. Click one of the following menu items:
Attach Picture Attach Audio Attach Video Attach Voice Note 3. Click a media file. 4. 5. To add another media file, repeat steps 1 to 3. To customize the slide show, perform any of the following actions:
To add text to a slide, highlight the empty field below the attachment. Type text. To change how long a slide appears, change the Slide Duration field. To move an item on a slide, click the item. Click Move Field. Related topics Attach a media file to an MMS message, 44 MMS message attachments Attach a media file to an MMS message 1. When composing an MMS message, press the Menu key. 2. Click one of the following menu items:
Attach Picture Attach Audio 44 User Guide MMS messages Attach Video Attach Voice Note 3. Click a media file. Attach a contact or appointment to an MMS message 1. When composing an MMS message, press the Menu key. 2. Perform one of the following actions:
To attach a contact, click Attach Contact. Highlight a contact. To attach an appointment, click Attach Appointment. Highlight an appointment. 3. Press the Menu key. 4. Click Continue. In an MMS message, highlight an iCalendar attachment. Add an appointment to your calendar from an MMS message 1. 2. Press the Menu key. 3. Click View Appointment. 4. Press the Menu key. 5. Click Add To Calendar. In an MMS message, highlight a vCard attachment. Add a contact to your contact list from an MMS message 1. 2. Press the Menu key. 3. Click View Attachment. 4. Press the Menu key. 5. Click Add to Contacts. Save a media file from an MMS message 1. 2. Click one of the following menu items:
In an MMS message, press the Menu key. Save Image Save Audio Save Ringtone Save Video Save Voice Note MMS message options Request delivery or read notification for an MMS message 1. When composing an MMS message, press the Menu key. 2. Click Options. 45 User Guide Message list options 3. Perform any of the following actions:
To receive notification when the message is delivered to the recipient, set the Confirm Delivery field to Yes. To receive notification when the recipient opens the message, set the Confirm Read field to Yes. 4. Press the Menu key. 5. Click Save. Request delivery notification or read notification for all MMS messages 1. 2. In the device options, click MMS. In the Notifications section, perform any of the following actions:
To receive notification when MMS messages are delivered to recipients, select the Confirm Delivery check box. To receive notification when recipients open MMS messages, select the Confirm Read check box. 3. Press the Menu key. 4. Click Save. View the size of an MMS message before sending it 1. 2. Click Options. In an MMS message, press the Menu key. The Estimated Size field displays the size of the MMS message. In the device options, click MMS. Stop receiving MMS messages when roaming 1. 2. Set the Multimedia Reception and Automatic Retrieval fields to Home Only. 3. Press the Menu key. 4. Click Save. In the device options, click MMS. In the Message Filtering section, select the Reject Anonymous Messages check box or the Reject Advertisements check box. Block MMS messages 1. 2. 3. Press the Menu key. 4. Click Save. Message list options Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords. 1. 2. Click Options. 3. In an application, press the Menu key. If necessary, click General Options. 46 User Guide Message list options 4. Change the Confirm Delete field to No. 5. Press the Menu key. 6. Click Save. In a message list, press the Menu key. Turn off the prompt that appears when you mark messages as opened 1. 2. Click Options. 3. Click General Options. 4. Change the Confirm Mark Prior Opened field to No. 5. Press the Menu key. 6. Click Save. In a message list, press the Menu key. Set how long your device stores messages 1. 2. Click Options. 3. Click General Options. 4. Set the Keep Messages field. 5. Press the Menu key. 6. Click Save. To restore messages, set the Keep Messages field to a longer period of time. Messages that you received on your BlackBerry device within the set period of time appear in a message list. Use color to differentiate work messages from other messages To perform this task, your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server. In the device options, click Security Options. 1. 2. Click General Settings. 3. In the Message Outline Colours section, perform any of the following actions:
To set an outline color for email messages that are sent to your device through a BlackBerry Enterprise Server, change the Enterprise Messages field. To set an outline color for messages that are not sent to your device through a BlackBerry Enterprise Server, change the Other Messages field. 4. Press the Menu key. 5. Click Save. Note: PIN messages might use the outline color that you have set for work email messages. For more information, contact your administrator. Change how a message list displays messages 1. In a message list, press the Menu key. 47 User Guide Message list options 2. Click Options. 3. Click General Options. 4. Perform any of the following actions:
To view more of the subject line, change the Display Message Header On field to 2 lines. To change the order of the subject line and sender, change the Display Order field. To change how messages are separated, change the Separators field. 5. Press the Menu key. 6. Click Save. About multiple message lists Depending on your email setup option, you might be able to associate your BlackBerry device with more than one email account. For example, you might be able to associate your device with a work email account and one or more personal email accounts. If you associate your device with more than one email account, multiple message lists might appear on your device. In a message list for a specific email account, you can open and manage email messages for that email account, and you can send messages using the email address for the email account. For more information about associating your device with more than one email account, see the BlackBerry Internet Service Online Help. Depending on your theme, a separate message list might appear for SMS text messages and MMS messages. In a message list, press the Menu key. Use one message list or multiple message lists By default, your BlackBerry device theme determines whether SMS text messages appear in the same message list as email messages. 1. 2. Click Options. 3. Click General Options. 4. Perform one of the following actions:
To use one message list for all messages, set the SMS and Email Inboxes field to Combined. To separate SMS text messages from email messages, set the SMS and Email Inboxes field to Separate. 5. Press the Menu key. 6. Click Save. In a message list, press the Menu key. Hide the new or unopened message indicator 1. 2. Click Options. 3. Click General Options. 4. Perform one of the following actions:
To hide the new message indicator, change the Display New Message Indicator field to No. To hide the unopened message indicator, change the Display Message Count field to None. 5. Press the Menu key. 6. Click Save. 48 User Guide Message list options In a message list, press the Menu key. Hide sent messages 1. 2. Click Options. 3. Click General Options. 4. Change the Hide Sent Messages field to Yes. 5. Press the Menu key. 6. Click Save. In the phone application, press the Menu key. View call logs in a message list 1. 2. Click Options. 3. Click Call Logging. 4. Select an option for a call log type. To hide call logs in a message list, select the None option. In the device options, click Security Options. Block incoming messages If your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server, you might not be able to block PIN messages from contacts in your organization. For more information, contact your administrator. 1. 2. Click Firewall. 3. Select the check box beside one or more message types. 4. Press the Menu key. 5. Click Save. Note: Even though you do not receive blocked messages on your device, blocked messages might contribute to data usage in your wireless service plan. You can stop email messages from being forwarded to your device without contributing to data usage by turning off email message forwarding or using email message filters. In the device options, click Security Options. Allow messages from contacts in your contact list or allowed sender list 1. 2. Click Firewall. 3. Select the Contacts check box or the Specific address check box. 4. Press the Menu key. 5. Click Save. Add a contact to your allowed sender list To perform this task, you must set the security firewall to allow messages from specific addresses. This setting allows you to receive messages from contacts in your allowed sender list. 49 User Guide S/MIME-protected messages In the device options, click Security Options. 1. 2. Click Firewall. 3. Press the Menu key. 4. Click Configure Exceptions. 5. Press the Menu key. 6. Click one of the following menu items:
Add Email Address Add Phone Number Add PIN Type the contact information. 7. 8. Press the Enter key. 9. Press the Menu key. 10. Click Save. In the device options, click Security Options. Reset a blocked message counter 1. 2. Click Firewall. 3. Highlight a message type. 4. Press the Menu key. 5. Click Reset Count or Reset All Counts. S/MIME-protected messages S/MIME-protected message basics About signing and encrypting messages You can digitally sign or encrypt messages to add another level of security to email messages and PIN messages that you send from your BlackBerry device. Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send. When you digitally sign a message using your private key, recipients use your public key to verify that the message is from you and that the message has not been changed. Encryption is designed to keep messages confidential. When you encrypt a message, your device uses the recipients public key to encrypt the message. Recipients use their private key to decrypt the message. To send an encrypted PIN message, you must have a PIN and an email address for the contact in your contact list. Your device uses the email address in your contact list to locate a PGP key or certificate for the contact. Sign or encrypt a message You can sign or encrypt email messages and PIN messages. 1. When composing a message, change the Encoding field. 50 User Guide S/MIME-protected messages 2. If necessary, change the Classification field. In an unsent message, set the Encoding field to Encrypt or Sign and Encrypt. In the Allowed Content Ciphers section, select the check box beside one or more allowed content ciphers. If you are signing the message, in the Signing Options section, select a certificate. Encrypt a message with a pass phrase Your BlackBerry device can encrypt email messages and PIN messages using a pass phrase shared between the sender and recipient. 1. 2. Press the Menu key. 3. Click Options. 4. Set the Use Password-Based Encryption field to Yes. 5. 6. 7. Press the Menu key. 8. Click Save. 9. Type your message. 10. Press the Menu key. 11. Click Send. 12. Type a pass phrase to encrypt the message. 13. Confirm the pass phrase. 14. Click OK. Using a secure method, let the recipient know what the pass phrase is. Attach a certificate to a message You can attach a certificate to email messages and PIN messages. 1. When composing a message, press the Menu key. 2. Click Attach Certificates. 3. Highlight a certificate. 4. Press the Menu key. 5. Click Continue. Download the certificate used to sign or encrypt a message If a certificate is not included in a received message or is not already stored in the key store on your BlackBerry device, you can download the certificate. 1. 2. Press the Menu key. 3. Click Fetch Senders Certificate. In a message, highlight the encryption indicator or a digital signature indicator. In a message, highlight a digital signature indicator. Add a certificate from a message 1. 2. Press the Menu key. 3. Click Import Senders certificate. 51 User Guide S/MIME-protected messages In a message, click the certificate attachment. Add a certificate from an attachment 1. 2. Click Retrieve Certificate Attachment. 3. Click the certificate. 4. Click Import Certificate. Attachment indicators in S/MIME-protected messages
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The message includes a certificate attachment. The message includes multiple certificate attachments. The message includes a certificate server attachment. In a message, highlight the certificate server indicator. Add connection information for a certificate server from a message 1. 2. Press the Menu key. 3. Click Import Server. In a message, highlight the encryption status indicator or a digital signature indicator. View the certificate used to sign or encrypt a message 1. 2. Press the Menu key. 3. Click Display Sender's Certificate or Display Encryption Certificate. In a weakly encrypted message, highlight the encryption status indicator. View encryption information for a weakly encrypted message 1. 2. Press the Menu key. 3. Click Encryption Details. S/MIME-protected message status Digital signature indicators for S/MIME protected messages
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Your BlackBerry device verified the digital signature. 52 User Guide S/MIME-protected messages
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Your device cannot verify the digital signature.
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Your device requires more data to verify the digital signature.
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Your device trusts the certificate chain.
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The senders email address does not match the email address of the certificate subject, or the senders certificate is revoked, is not trusted, cannot be verified, or is not on your device.
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The certificate is weak, the certificate status is not current, or your device requires more data to verify the trust status of the certificate.
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The senders certificate is expired. Encryption status indicators Your administrator sets whether messages that you receive are considered to be strong or weak.
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The message is strongly encrypted.
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The message is weakly encrypted. Check the status of a certificate or certificate chain If a certificate is included in a received message, or is already stored in the key store on your BlackBerry device, you can check the status of the sender's certificate, or you can check the status of the sender's certificate and all other certificates in the certificate chain. 1. 2. Press the Menu key. 3. Click Check Senders Certificate or Check Senders Cert Chain. In a message, highlight a digital signature indicator. 53 User Guide S/MIME-protected messages S/MIME-protected message options In the device options, click Security Options. Change your signing or encryption certificate Your BlackBerry device uses your encryption certificate to encrypt messages in the sent items folder and includes your encryption certificate in messages that you send so that recipients can encrypt their reply messages. 1. 2. Click S/MIME. 3. 4. Press the Menu key. 5. Click Save. In the Signing Options section or the Encryption Options section, change the Certificate field. In the device options, click Security Options. Change options for downloading attachments in encrypted messages 1. 2. Click S/MIME. 3. Perform one of the following actions:
To download attachments in encrypted messages automatically, change the Retrieve Encrypted Attachment Information field to Automatically. To download attachments in encrypted messages manually, change the Retrieve Encrypted Attachment Information field to Manually. To prevent your BlackBerry device from downloading attachments in encrypted messages, change the Retrieve Encrypted Attachment Information field to Never. 4. Press the Menu key. 5. Click OK. Change the default signing and encryption option Your BlackBerry device is designed to use the default signing and encryption option when you send a message to a contact that you have not sent a message to or received a message from previously. If you have sent a message to or received message from the contact previously, your device tries to use the signing and encryption option that was used for the last message. 1. 2. Click Default Services. 3. Change the Default Encoding field. 4. Press the Menu key. 5. Click Save. In the device options, click Advanced Options. About message classifications If your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature and your administrator turns on message classifications, the BlackBerry Enterprise Server applies a minimum set of security actions to each message that you compose, forward, or reply to, based on the classification that you assign to the message. Your administrator specifies the message classifications that you can use. 54 User Guide S/MIME-protected messages If you receive a message that uses message classifications, you can view the abbreviation for the classification in the subject line of the message and the full description for the classification in the body of the message. You can also view the abbreviation and full description for the classification for a sent message in the sent items folder. Change the default message classification To perform this task, your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature and your administrator must turn on message classifications. In the device options, click Advanced Options. Your BlackBerry device is designed to use the default message classification when you send a message to a contact that you have not sent a message to or received a message from previously. If you have sent a message to or received a message from the contact previously, your device tries to use the message classification that was used for the last message. 1. 2. Click Default Services. 3. Change the Default Classification field. 4. Press the Menu key. 5. Click Save. In the device options, click Security Options. Change the size of S/MIME indicators in messages 1. 2. Click S/MIME. 3. Change the Message Viewer Icons field. 4. Press the Menu key. 5. Click Save. In the device options, click Security Options. Change the encryption algorithms for S/MIME-protected messages If a message has multiple recipients, your BlackBerry device uses the first selected encryption algorithm in the list that all recipients are known to support. 1. 2. Click S/MIME. 3. Select the check box beside one or more encryption algorithms. 4. Press the Menu key. 5. Click Save. In the device options, click Security Options. Request delivery notification for signed S/MIME-protected messages 1. 2. Click S/MIME. 3. Change the Request S/MIME Receipts field to Yes. 4. Press the Menu key. 5. Click Save. 55 User Guide In the device options, click Security Options. Turn off the prompt that appears before an S/MIME-protected message is truncated 1. 2. Click S/MIME. 3. Change the Warn about truncated messages field to No. 4. Press the Menu key. 5. Click Save. To turn on the prompt again, change the Warn about truncated messages field to Yes. In the device options, click Security Options. Turn off the prompt that appears when you use an S/MIME certificate that is not recommended for use 1. 2. Click S/MIME. 3. Change the Warn about problems with my certificates field to No. 4. Press the Menu key. 5. Click Save. To turn on the prompt again, change the Warn about problems with my certificates field to Yes. S/MIME-protected message troubleshooting Some signing and encryption options are not available on my device Try performing the following actions:
Verify that the email account that you are using supports all signing and encryption options. If you use message classifications, verify that the message classification supports the signing or encryption options that you want. Try using a different message classification. I cannot open an attachment in an encrypted message The attachment information might not be available on the BlackBerry Enterprise Server, your administrator might have set options to prevent you from opening attachments in encrypted messages, or you might have received the message from an email account that does not support attachments in encrypted messages. 56 User Guide PGP protected messages You cannot open an attachment in a PGP protected message that was encrypted using the OpenPGP format by an IBM Lotus Notes client working with PGP Desktop Professional or that was encrypted by the PGP Universal Server. PGP protected messages PGP protected message basics About signing and encrypting messages You can digitally sign or encrypt messages to add another level of security to email messages and PIN messages that you send from your BlackBerry device. Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send. When you digitally sign a message using your private key, recipients use your public key to verify that the message is from you and that the message has not been changed. Encryption is designed to keep messages confidential. When you encrypt a message, your device uses the recipients public key to encrypt the message. Recipients use their private key to decrypt the message. To send an encrypted PIN message, you must have a PIN and an email address for the contact in your contact list. Your device uses the email address in your contact list to locate a PGP key or certificate for the contact. Sign or encrypt a message You can sign or encrypt email messages and PIN messages. 1. When composing a message, change the Encoding field. 2. If necessary, change the Classification field. Encrypt a PGP protected message with a pass phrase By default, your BlackBerry device uses your PGP key to encrypt messages. 1. When composing a message, change the Encoding field to one that uses encryption. 2. Press the Menu key. 3. Click Options. 4. Change the Use Conventional Encryption field to Yes. 5. Press the Menu key. 6. Click Save. Using a secure method, let the recipient know what the pass phrase is. Attach a PGP key to a message You can attach a PGP key to email messages and PIN messages. 1. When composing a message, press the Menu key. 2. Click Attach PGP Keys. 3. Highlight a PGP key. 4. Press the Menu key. 57 User Guide PGP protected messages 5. Click Continue. Download the PGP key used to sign or encrypt a message If a PGP key is not included in a received message or is not already stored in the key store on your BlackBerry device, you can download the PGP key. If you use the PGP Universal Server, you might not be able to download the senders PGP key, or your device might download the senders PGP key from the PGP Universal Server automatically. 1. 2. Press the Menu key. 3. Click Fetch Senders PGP key. In a message, highlight the encryption status indicator or a digital signature indicator. Add a PGP key from a message If you use the PGP Universal Server, you might not be able to add PGP keys from messages. 1. 2. Press the Menu key. 3. Click Import PGP Key. In a message, highlight a digital signature indicator. In a message, click the PGP key attachment. Add a PGP key from an attachment If you use the PGP Universal Server, you might not be able to add PGP keys from attachments. 1. 2. Click Retrieve PGP Attachment. 3. Click the PGP key. 4. Click Import PGP Key. Attachment indicators in PGP protected messages
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The message includes a PGP key attachment. The message includes multiple PGP key attachments. The message includes a certificate server attachment. In a message, highlight the certificate server indicator. Add connection information for a certificate server from a message 1. 2. Press the Menu key. 3. Click Import Server. 58 User Guide PGP protected messages In a message, highlight the encryption status indicator or a digital signature indicator. View the PGP key used to sign or encrypt a message 1. 2. Press the Menu key. 3. Click Display Sender's PGP Key or Display Encryption PGP key. PGP protected message status Encryption status indicators Your administrator sets whether messages that you receive are considered to be strong or weak.
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The message is strongly encrypted.
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The message is weakly encrypted. Digital signature indicators for PGP protected messages
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Your BlackBerry device verified the digital signature.
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Your device cannot verify the digital signature.
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Your device requires more data to verify the digital signature.
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Your device trusts the senders PGP key.
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The senders email address does not match the email address in the key, or the senders PGP key is revoked, is not trusted, cannot be verified, or is not on your device.
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The key status is not current, or your device requires more data to verify the trust status of the key.
:
The senders PGP key is expired. 59 User Guide PGP protected messages PGP protected message options In the device options, click Security Options. Change your signing and encryption key Your BlackBerry device uses your PGP key to encrypt messages in the sent items folder and includes your PGP public key in messages that you send so that recipients can encrypt their reply messages. 1. 2. Click PGP. 3. Change the Default Key field. 4. Press the Menu key. 5. Click Save. In the device options, click Security Options. Change options for downloading attachments in encrypted messages 1. 2. Click PGP. 3. Perform one of the following actions:
To download attachments in encrypted messages automatically, change the Retrieve Encrypted Attachment Information field to Automatically. To download attachments in encrypted messages manually, change the Retrieve Encrypted Attachment Information field to Manually. To prevent your BlackBerry device from downloading attachments in encrypted messages, change the Retrieve Encrypted Attachment Information field to Never. 4. Press the Menu key. 5. Click OK. Change the default signing and encryption option Your BlackBerry device is designed to use the default signing and encryption option when you send a message to a contact that you have not sent a message to or received a message from previously. If you have sent a message to or received message from the contact previously, your device tries to use the signing and encryption option that was used for the last message. 1. 2. Click Default Services. 3. Change the Default Encoding field. 4. Press the Menu key. 5. Click Save. In the device options, click Advanced Options. About message classifications If your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature and your administrator turns on message classifications, the BlackBerry Enterprise Server applies a minimum set of security actions to each message that you compose, forward, or reply to, based on the classification that you assign to the message. Your administrator specifies the message classifications that you can use. 60 User Guide PGP protected messages If you receive a message that uses message classifications, you can view the abbreviation for the classification in the subject line of the message and the full description for the classification in the body of the message. You can also view the abbreviation and full description for the classification for a sent message in the sent items folder. Change the default message classification To perform this task, your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature and your administrator must turn on message classifications. In the device options, click Advanced Options. Your BlackBerry device is designed to use the default message classification when you send a message to a contact that you have not sent a message to or received a message from previously. If you have sent a message to or received a message from the contact previously, your device tries to use the message classification that was used for the last message. 1. 2. Click Default Services. 3. Change the Default Classification field. 4. Press the Menu key. 5. Click Save. In the device options, click Security Options. Change the size of PGP indicators in messages 1. 2. Click PGP. 3. Change the Message Viewer Icons field. 4. Press the Menu key. 5. Click Save. In the device options, click Security Options. Change the encryption algorithms for PGP protected messages If a message has multiple recipients, your BlackBerry device uses the first selected encryption algorithm in the list that all recipients are known to support. 1. 2. Click PGP. 3. Select the check box beside one or more encryption algorithms. 4. Press the Menu key. 5. Click Save. In the device options, click Security Options. Turn off the prompt that appears before a PGP protected message is truncated 1. 2. Click PGP. 3. Change the Warn about truncated messages field to No. 4. Press the Menu key. 5. Click Save. To turn on the prompt again, change the Warn about truncated messages field to Yes. 61 User Guide Message troubleshooting In the device options, click Security Options. Turn off the prompt that appears when you use a PGP key that is not recommended for use 1. 2. Click PGP. 3. Change the Warn about problems with my PGP keys field to No. 4. Press the Menu key. 5. Click Save. To turn on the prompt again, change the Warn about problems with my PGP keys field to Yes. PGP protected message troubleshooting Some signing and encryption options are not available on my device Try performing the following actions:
Verify that the email account that you are using supports all signing and encryption options. If you use message classifications, verify that the message classification supports the signing or encryption options that you want. Try using a different message classification. I cannot open an attachment in an encrypted message The attachment information might not be available on the BlackBerry Enterprise Server, your administrator might have set options to prevent you from opening attachments in encrypted messages, or you might have received the message from an email account that does not support attachments in encrypted messages. You cannot open an attachment in a PGP protected message that was encrypted using the OpenPGP format by an IBM Lotus Notes client working with PGP Desktop Professional or that was encrypted by the PGP Universal Server. Message troubleshooting I cannot send messages Try performing the following actions:
Verify that your BlackBerry device is connected to the wireless network. If you are not in a wireless coverage area, your device should send messages when you return to a wireless coverage area. If the menu item for sending a message does not appear, verify that you have added an email address, a PIN, or a phone number for your contact. If you created an email address or added an existing email address to your device using the email setup screen in the setup wizard, verify that you have received an activation message on your device from the BlackBerry Internet Service. If you have not received an activation message (the message might take a short period of time to arrive), in the setup wizard, open the email setup screen to send a service book to your device. If you have not received a registration message from the wireless network, register your device. In the device options, click Advanced Options. Click Host Routing Table. Press the Menu key. Click Register Now. 62 User Guide Message troubleshooting Generate an encryption key. Verify that data service is turned on. Resend the message. Related topics Find information about wireless coverage indicators, 189 Change a contact, 110 Generate an encryption key, 208 Turn off data service, 191 Resend a message, 32 I am not receiving messages Try performing the following actions:
Verify that your BlackBerry device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages when you return to a wireless coverage area. If you created an email address or added an existing email address to your device using the email setup screen in the setup wizard, verify that you have received an activation message on your device from the BlackBerry Internet Service. If you have not received an activation message (the message might take a short period of time to arrive), in the setup wizard, open the email setup screen to send a service book to your device. If you have not received a registration message from the wireless network, register your device. In the device options, click Advanced Options. Click Host Routing Table. Press the Menu key. Click Register Now. Verify that data service is turned on. Verify that email message forwarding is turned on and that you have selected all the email message folders, including your inbox If you use email message filters, verify that the options for email message filters are set correctly. folder, that you want to receive email messages from. Verify that your device is not blocking messages. For more information, contact your administrator. Related topics Find information about wireless coverage indicators, 189 Turn off data service, 191 Change an email message filter, 37 Forward messages from a specific email message folder to your device, 35 I cannot file email messages Try performing the following actions:
Verify that wireless email reconciliation is turned on. If your email message folders do not appear on your BlackBerry device, reconcile your email messages using the email settings tool of the BlackBerry Desktop Manager. For more information, see the BlackBerry Desktop Software Online Help. Related topics Reconcile email messages over the wireless network, 155 I cannot send SMS text messages Depending on your wireless service plan, this feature might not be supported. 63 User Guide Message troubleshooting Related topics Find information about wireless coverage indicators, 189 I am not receiving SMS text messages Depending on your wireless service plan, this feature might not be supported. Verify that your BlackBerry device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages when you return to a wireless coverage area. The number of new or unopened messages is different than I expected The number of new or unopened messages includes saved messages and filed messages. If you have set your BlackBerry device to hide filed messages and you receive a new message from an email message folder in the email application on your computer other than your inbox, your device files the message. Related topics View messages in a specific folder, 33 Some messages no longer appear on my device If your BlackBerry application memory is full or you have more than 65 000 email, PIN, SMS text, and MMS messages, your device deletes the oldest messages from a message list. Your device does not delete saved messages. If wireless email reconciliation is turned on, and, in the message options, the Delete On field is set to Mailbox & Handheld, email messages that you delete in the email application on your computer are also deleted from your device. A message or attachment does not appear or is truncated Try performing the following actions:
Wait for a short period of time. Your BlackBerry device receives long messages and attachments in sections. If "More available" appears at the end of the message or attachment, press the Menu key. Click More or More All. If you are downloading an attachment, cancel the download and wait for a short period of time. Try downloading the attachment again. HTML email messages do not appear correctly Try performing the following actions:
To perform this task, your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. Wait for a short period of time. Your device receives long messages and attachments in sections. Try viewing your message in plain text. Press the Menu key. Click Get Plain Text. Some email message folders appear dimmed If you cannot forward email messages from an email message folder, the check box beside the folder appears dimmed. Try performing the following actions:
64 User Guide Message troubleshooting Wait for a few seconds. The email message folders might become available after a short period of time. Turn off wireless email reconciliation, and then turn it on again. Related topics Reconcile email messages over the wireless network, 155 Email message filters are not working correctly Try performing the following actions:
Verify that your email message filters are turned on. Verify that your email message filters appear in the order that you want your BlackBerry device to apply them to email messages. Related topics Email message filters, 36 I cannot attach a file to an MMS message Depending on your wireless service provider, if you attach a video, you might not be able to attach another file or create a slide show. Try performing the following actions:
Verify that the file is a .vcf (vCard) file, an .ics (iCalendar) file, or a media file (for example, a .jpg, .gif, or .midi file). Verify that the file is not copyright protected. If MMS templates are available for your BlackBerry device, use a blank template to compose your MMS message. I cannot use a shortcut to view one type of message in a message list If you switch BlackBerry devices and you restore device data from your previous device to your current device, the message list shortcuts for your previous device replace the message list shortcuts for your current device. To view the shortcuts for viewing one type of message in a message list, view your list of saved searches. Related topics View a list of saved searches, 153 Some features are not available on my device Depending on your wireless service plan or the type of email account that is associated with your BlackBerry device, some features might not be available on your device. If your device is associated with an email account that uses a BlackBerry Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If an administrator has set an option for you, a red lock indicator appears beside the option field. For more information about the features that are available on your device, contact your wireless service provider or administrator. 65 User Guide Attachments 66 User Guide Attachments Attachments Attachment basics About attachments You can view several attachment types on your BlackBerry device, including .zip, .htm, .html, .doc, .dot, .ppt, .pdf, .wpd, .txt, .vcf, and .xls files. You can also view .bmp, .gif, .jpg, .png, .tif, and .wmf files, and play .wav and .mp3 files. If you save an email message that contains an attachment that you have previewed, the email message and the attachment are stored in the device memory until you delete the email message. You can download attachments and store them in the device memory. You can also store attachments on a media card. If you delete an email message that contains an attachment you have downloaded, the attachment is stored in the device memory or on the media card until you delete it from your device. To change attachments that you download, you can use third-party editing applications (such as Word to Go, Slideshow to Go and Sheet to Go) that are designed for use on BlackBerry devices. Open an attachment To perform this task, your BlackBerry device must be associated with an email account that uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. In a message, press the Menu key. If necessary, click Retrieve Attachment Information. 1. 2. 3. Click Open Attachment. 4. 5. If necessary, on the Attachments screen, click an attachment. If necessary, in the dialog box, click an option. Download an attachment To perform this task, your BlackBerry device must be associated with an email account that uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. 1. With the cursor in the body of the message, press the Menu key. 2. Click Download Attachment. 3. Click Download. 4. Highlight the folder that you want to save the attachment in. 5. Press the Menu key. 6. Click Select Folder. Stop downloading an attachment 1. In a message, highlight an attachment that you are downloading. 67 User Guide Attachment basics 2. Press the Menu key. 3. Click Cancel Download. Open a link in an attachment Some attachments might contain links to embedded content, such as tables, pictures, footnotes, text boxes, or comments. 1. 2. Press the Menu key. 3. Click one of the following menu items:
In an attachment, click a link. Get Link Retrieve To return to the attachment, press the Escape key. View properties for an attachment You can view the size, author, publication date, and other attachment properties for an attachment. 1. 2. Click Retrieve Info or View Info. In an attachment, press the Menu key. In an attachment, press the Menu key. Set font options for an attachment 1. 2. Click Options. 3. Set the font fields. 4. Press the Menu key. 5. Click Save. Search for text in a message, in an attachment, or on a web page To search for text in a presentation attachment, you must view the presentation in text view or in text and slide view. In a message, in an attachment, or on a web page, press the Menu key. 1. 2. Click Find. 3. 4. Press the Enter key. Type the text. To search for the next instance of the text, press the Menu key. Click Find Next. 68 User Guide Document attachments Document attachments Open a password-protected .pdf file attachment To perform this task, your BlackBerry device must be associated with an email account that uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. 1. When the "Password protected document" message appears, press the Escape key. 2. Click Password. 3. Type the password. 4. Press the Enter key. 5. Click Retrieve. 6. Click Yes. View tracked changes in a document 1. 2. Click Show Changes. In a document, press the Menu key. To hide tracked changes, press the Menu key. Click Hide Changes. View the table of contents in a document Depending on the document type, you might not be able to view the table of contents. In a document, press the Menu key. 1. 2. Click Table of Contents. To move to a specific heading, click a heading. Click View. Spreadsheet attachments In a spreadsheet, press the Menu key. Move to a specific cell 1. 2. Click Go to Cell. 3. 4. Press the Enter key. Type the cell co-ordinates. View the content of a cell In a spreadsheet, click a spreadsheet cell. 69 User Guide Media attachments View a list of worksheets 1. 2. Click Table of Contents. In a spreadsheet, press the Menu key. To move to a specific worksheet, click a worksheet. Click View. Switch worksheets 1. 2. Click Next Sheet or Prev Sheet. In a spreadsheet, press the Menu key. Change the size of a column In a spreadsheet, perform one of the following actions:
To change the size of a column, click the column label. Click a size. To view all the text in a column, click the column label. Click Fit. To change the size of all the columns in the spreadsheet, click the unmarked column label in the upper-left corner of the spreadsheet. Click a size. To change the column size for all spreadsheets, press the Menu key. Click Options. Set the Column Width field. Press the Menu key. Click Save. In a spreadsheet, press the Menu key. Set display options for a spreadsheet 1. 2. Click Options. 3. Perform any of the following actions:
To view the gridlines in the spreadsheet, set the Show Gridlines field to Yes. To label spreadsheet rows with numbers and columns with letters, set the Display Labels field to Yes. 4. Press the Menu key. 5. Click Save. Media attachments View a list of pages in a multi-page .tif file attachment You can view a list of pages in a multi-page .tif file attachment, such as a scanned fax document saved as a .tif file. 1. 2. Click Table of Contents. In a multi-page .tif file attachment, press the Menu key. To move to a specific page, click a page. 70 User Guide Presentation attachments Switch pages in a multi-page .tif file attachment 1. 2. Click Next Page or Prev Page. In a multi-page .tif file attachment, press the Menu key. Presentation attachments In a presentation, press the Menu key. Switch presentation views 1. 2. Perform one of the following actions:
To view text only, click View Text. To view text and slides, click View Both. To view the presentation in its original format, click View Slides. Switch slides 1. 2. Click Next Slide or Prev Slide. In a presentation, press the Menu key. Rotate a slide 1. When viewing a slide in slide view, press the Menu key. 2. Click Rotate. Zoom in to or out from a slide When viewing a presentation in slide view, touch the screen twice quickly. To zoom out, press the Escape key. Save a slide 1. When viewing a presentation in slide view, press the Menu key. 2. Click Save Slide. 3. 4. Click Save. Type a name for the file. 71 User Guide vCard contact attachments vCard contact attachments About vCard contact attachments vCard contact attachments (.vcf files) contain information for a specific contact. When you add a vCard contact attachment to an email message, recipients of your email message can view your contact information or add it to the contact list on their BlackBerry device. When you open an email message that contains a vCard contact attachment, a book icon appears at the end of the message with the name of the attached contact. In a message, highlight a vCard contact attachment. Open a vCard contact attachment 1. 2. Press the Menu key. 3. Click View Attachment. Add a contact to your contact list from a vCard contact attachment 1. 2. Click Add to Contacts or Update Contact. In a vCard contact attachment, press the Menu key. Attachment troubleshooting A skipped content bar appears in a document More attachment content is available for you to download to your BlackBerry device. To download the content, click the skipped content bar. Click More. A message or attachment does not appear or is truncated Try performing the following actions:
Wait for a short period of time. Your BlackBerry device receives long messages and attachments in sections. If "More available" appears at the end of the message or attachment, press the Menu key. Click More or More All. If you are downloading an attachment, cancel the download and wait for a short period of time. Try downloading the attachment again. A question mark appears on a slide A question mark appears on a slide if your BlackBerry device has not downloaded the slide. To download the slide, highlight the slide. Press the Menu key. Click Retrieve. 72 User Guide Camera and video camera Camera and video camera Take a picture 1. In the camera, if necessary, perform the following actions:
To zoom in to or out from a subject, slide your finger up or down. To lock the focus on a subject, press the Right Convenience key halfway. To take a picture, click the camera icon. 2. Note: The approximate number of pictures that you can save to the device memory or the media card appears in the lower-left corner of the screen. If you save pictures to the device memory, you can insert a media card into your BlackBerry device to save more pictures. Related topics View a picture, 84 Pan a picture To perform this task, you must zoom in to the picture. On a picture, slide your finger in any direction. To close the picture, press the Escape key once in the camera or twice in the media application. Zoom in to or out from a picture On a picture, touch the screen twice quickly. To zoom out, press the Escape key. Record a video 1. 2. In the video camera, click the record icon. To pause recording, click the pause icon again. Note: The approximate amount of memory available for saving videos to the device memory or the media card appears in the lower-left corner of the screen. Related topics Play a media file, 79 73 User Guide Camera and video camera options Camera and video camera options In the camera, press the Menu key. Change the picture size The larger the picture, the more memory the picture requires. 1. 2. Click Options. 3. Change the Picture Size field. 4. Press the Menu key. 5. Click Save. In the camera, press the Menu key. Set picture quality You can set the fineness of detail that the camera captures in pictures. The finer the detail of a picture, the more memory the picture requires. 1. 2. Click Options. 3. Set the Picture Quality field. 4. Press the Menu key. 5. Click Save. In the video camera, press the Menu key. Change the video size and format The larger the video, the more memory the video requires. 1. 2. Click Options. 3. Change the Video Format field. 4. Press the Menu key. 5. Click Save. In the camera or video camera, press the Menu key. Change the location for storing pictures or videos 1. 2. Click Options. 3. Perform any of the following actions:
In the camera, change the Store Pictures and Folder fields. In the video camera, change the Folder field. 4. Press the Menu key. 5. Click Save. Change options to compensate for different lighting conditions in pictures or videos 1. In the camera or video camera, press the Menu key. 74 User Guide Camera shortcuts 2. Click Options. 3. Perform any of the following actions:
To change the default flash mode for pictures, change the Default Flash Setting field. To improve the colors in pictures, in the White Balance field, click the current lighting condition. To turn on low-light mode for videos, change the Video Light field. 4. Press the Menu key. 5. Click Save. In the camera or video camera, press the Menu key. Apply a color effect to pictures or videos You can apply a sepia or black-and-white color effect to pictures that you take or videos that you record. 1. 2. Click Options. 3. Change the Color Effect field. 4. Press the Menu key. 5. Click Save. Camera shortcuts To zoom in to a subject before taking a picture, press the Volume Up key. To zoom out from a subject before taking a picture, press the Volume Down key. To take a picture, press the Right Convenience key. Camera and video camera troubleshooting I cannot save pictures or videos Your BlackBerry device memory or media card might not have enough available memory to store pictures or videos. Try performing the following actions:
If you are trying to save a picture or video to your device memory, delete old data or messages from your device. If you are trying to save a picture or video on your media card, delete old media files. In the camera options, verify that the Picture Quality field is not set to Superfine. Superfine pictures use more memory than fine or normal pictures. Related topics Delete a message, 33 Delete a picture or picture folder, 87 Delete a media file, 84 75 User Guide Camera and video camera troubleshooting The flash dims or turns off If the battery power level drops below 20 percent, the flash dims to conserve battery power. In cold temperatures, when the battery power level drops below 20 percent, the flash might turn off. Some pictures that I take are blurry In low lighting conditions, the camera might compensate for the lack of exposure by using a slower shutter speed. If you move the camera before the shutter clicks, the picture might be blurry. If the camera is using a slower shutter speed and the viewfinder is not occupying the full screen, an exclamation point indicator appears at the bottom of the screen. 76 User Guide Media Media Transferring and downloading media files About transferring media files You can connect your BlackBerry device to your computer to transfer files between your device and your computer, or you can use Bluetooth technology to send media files to or receive media files from a Bluetooth enabled device. If you connect your device to your computer, you can transfer files quickly between your media card and your computer using mass storage mode or MTP. Use mass storage mode to transfer all file types and MTP to transfer media files. To manage your media files and preserve the information associated with your media files when you transfer files between your device and your computer, use the media manager tool of the BlackBerry Desktop Manager. For more information about using the media manager tool, see the online help that is available in the Roxio Media Manager. If you encrypt the files on a media card and you transfer files to your media card using mass storage mode, MTP, or Bluetooth technology, your device does not encrypt the transferred files. If you transfer encrypted files from your media card using mass storage mode, MTP, or Bluetooth technology, you cannot decrypt the files on your computer or on a Bluetooth enabled device. Transfer a file between your device and your computer using the Roxio Media Manager 1. Connect your BlackBerry device to your computer. 2. On your computer, open the BlackBerry Desktop Manager. 3. Double-click Media Manager. 4. Drag a file or folder from one location to another. For more information about transferring and managing media files, see the online help that is available in the Roxio Media Manager. Transfer a file between your device and your computer using mass storage mode or MTP Mass storage mode and MTP enable you to transfer files between a media card in your BlackBerry device and your computer when you connect your device to your computer. 1. Connect your device to your computer. 2. If mass storage mode or MTP is not turned on, in the device options, click Memory. Press the Menu key. Click Enable USB Mass Storage or Enable Media Transfer Protocol (MTP). 3. On your computer, double-click My Computer. 4. 5. Drag a file from one location to another. In the Devices with Removable Storage section, double-click Removable Disk. To exit mass storage mode or MTP, disconnect your device from your computer. Save a song or video from a web page 1. In the browser, click a link for a song or video. 77 User Guide Transferring and downloading media files 2. Click Save. 3. 4. Click Save. Type a name for the song or video. Receive a media file using Bluetooth technology To perform this task, Bluetooth technology must be turned on and your BlackBerry device must be paired with a Bluetooth enabled device. In the media application, click a media type. 1. 2. Press the Menu key. 3. Click Receive Using Bluetooth. 4. Click Yes. 5. Click Save. Send a media file To perform this task with a paired Bluetooth enabled device, you must turn on Bluetooth technology. In the media application, click a media type. If necessary, click a category. You can only send media files that you added. 1. 2. 3. Highlight a media file. 4. Press the Menu key. 5. Click one of the following menu items:
Send As Email Send As MMS Send Using Bluetooth In the media application, click Ring Tones. Download a ring tone Depending on your wireless service plan, this feature might not be supported. 1. 2. Click All Ring Tones. 3. Press the Menu key. 4. Click Download Ring Tones. Related topics Legal notice, 245 Download a Home screen background Depending on your wireless service plan, this feature might not be supported. 1. 2. Click a category. 3. Press the Menu key. In the media application, click Pictures. 78 User Guide Playing media files and recording voice notes 4. Click Download Images. Playing media files and recording voice notes Play a media file 1. 2. 3. Click a song, ring tone, video, or voice note. In the media application, click a media type. If necessary, click a category. Note: To view other songs or videos while playing a song or video, press the Menu key. Click Music Library or Video Library. To stop playing a media file, click the stop icon. Related topics Transfer a file between your device and your computer using the Roxio Media Manager, 77 Transfer a file between your device and your computer using mass storage mode or MTP, 77 Play a song or video on a web page 1. In the browser, click a link for a song or video. 2. Click Open. Shuffle songs In the media application, click Music. 1. 2. Perform one of the following actions:
To shuffle all songs, click Shuffle Songs. To shuffle all the songs in a category, click a category. Click a song. Press the Menu key. Click Shuffle. To stop shuffling songs, press the Menu key. Click Shuffle. Pause a media file When playing a song, video, or voice note, click the pause icon. To resume playing the song, video, or voice note, click the play icon. Fast-forward or rewind a media file 1. When playing a song, video, or voice note, click the progress bar. 2. Slide your finger to the right or left. 3. Click the progress bar. 79 User Guide Playing media files and recording voice notes Play the next or previous song in a category 1. When playing a song, press the Menu key. 2. Click Next Track or Previous Track. Search for a media file 1. 2. 3. In the media application, click a media type. If necessary, click a category. In the Find field, type part or all of a name for a song, ring tone, video, picture, or voice note. Record a voice note 1. 2. Perform any of the following actions:
In the voice notes application, click the record icon. To pause recording, click the pause icon. To resume recording, click the record icon. To stop recording, click the pause icon. Click the stop icon. Adjust the volume To increase the volume, press the Volume Up key. To decrease the volume, press the Volume Down key. In the media application, press the Menu key. Amplify the volume You can amplify the volume for songs, ring tones, and videos. 1. 2. Click Options. 3. Change the Audio Boost field to On. 4. Press the Menu key. 5. Click Save. In the media application, press the Menu key. Improve sound quality for media files You can only improve sound quality when you use stereo headphones with your BlackBerry device. 1. 2. Click Options. 3. Change the Headset Equalizer field. 4. Press the Menu key. 5. Click Save. 80 User Guide Managing media files In the media application, press the Menu key. Keep backlighting on when you play a video By default, the backlighting is designed to turn off after a period of time to conserve battery power. 1. 2. Click Options. 3. Change the Turn Off Auto Backlighting field to No. 4. Press the Menu key. 5. Click Save. About using a headset You can purchase an optional headset to use with your BlackBerry device. If you use a headset, you can use a headset button to answer or end a call, or turn on or turn off mute during a call. You can also use a headset button to make a call using a voice command. Depending on your headset, you might also be able to use a headset button to pause, resume, skip, or adjust the volume of a song or a video in the media application. For more information about using the headset, see the documentation that came with your headset. Managing media files Playlists About playlists You can create both standard and automatic playlists for songs. You create a standard playlist by manually adding songs that are on your BlackBerry device. You create an automatic playlist by specifying criteria for artists, albums, or genres of songs. When you add a song to your device that meets the criteria, your device adds it to the playlist automatically. An indicator appears beside automatic playlists in your list of playlists. In the media application, click Music. Create a standard playlist 1. 2. Click Playlists. 3. Click New Playlist. 4. Click Standard Playlist. 5. 6. Press the Menu key. 7. Click Add Songs. 8. Click a song. 9. Type a name for the playlist. To add more songs, repeat steps 6 to 8. 81 User Guide Managing media files 10. Press the Menu key. 11. Click Save. In the media application, click Music. Change a standard playlist 1. 2. Click Playlists. 3. Highlight a standard playlist. 4. Press the Menu key. 5. Click View. 6. Perform any of the following actions:
To add a song, press the Menu key. Click Add Songs. Click a song. To change the order of songs, highlight a song. Press the Menu key. Click Move. Click the new location. To delete a song, highlight a song. Press the Menu key. Click Delete. 7. Press the Menu key. 8. Click Save. In the media application, click Music. Create an automatic playlist 1. 2. Click Playlists. 3. Click New Playlist. 4. Click Automatic Playlist. 5. 6. Click the plus sign (+) beside Artists, Albums, or Genres. 7. Click an artist, album, or genre. 8. 9. Press the Menu key. 10. Click Save. To add more criteria, repeat steps 6 and 7. Type a name for the playlist. To view the songs in the playlist, press the Menu key. Click View Songs. In the media application, click Music. Repeat a playlist 1. 2. Click Playlists. 3. Click a playlist. 4. Press the Menu key. 5. Click Repeat. To stop repeating a playlist, press the Menu key. Click Repeat. Rename a playlist 1. In the media application, click Music. 82 User Guide Managing media files 2. Click Playlists. 3. Highlight a playlist. 4. Press the Menu key. 5. Click Rename. 6. 7. Click Save. Type a name for the playlist. In the media application, click Music. Delete a playlist 1. 2. Click Playlists. 3. Highlight a playlist. 4. Press the Menu key. 5. Click Delete. In the media application, click a media type. If necessary, click a category. View properties for a media file 1. 2. 3. Highlight a media file. 4. Press the Menu key. 5. Click Properties. In the media application, press the Menu key. Rename a media file You can only rename songs, ring tones, videos, or voice notes that you added. 1. 2. Click Explore. 3. Navigate to a folder that contains songs, ring tones, videos, or voice notes. 4. Highlight a song, ring tone, video, or voice note. 5. Press the Menu key. 6. Click Rename. 7. 8. Click Save. Type a name for the file. In the media application, press the Menu key. Move a media file You can only move songs, ring tones, videos, or voice notes that you added. 1. 2. Click Explore. 3. Navigate to a folder that contains media files. 4. Highlight a media file. 5. Press the Menu key. 6. Click Move. 83 User Guide Viewing pictures 7. Navigate to the new location. 8. Click a folder. 9. Click Move Into. In the media application, click a media type. If necessary, click a category. Delete a media file You can only delete songs, ring tones, videos, or voice notes that you added. 1. 2. 3. Highlight a song, ring tone, video, or voice note. 4. Press the Menu key. 5. Click Delete. Viewing pictures In the media application, click Pictures. View a picture 1. 2. Click a category. 3. Click a picture. Related topics Transfer a file between your device and your computer using the Roxio Media Manager, 77 Transfer a file between your device and your computer using mass storage mode or MTP, 77 In the media application, click Pictures. Use a picture as the Home screen background 1. 2. Click a category. 3. Highlight a picture. 4. Press the key. 5. Click Set As Home Screen Image. To clear the picture from the Home screen, press the key. Click Reset Home Screen Image. In the media application, click Pictures. View pictures as a slide show A slide show displays all pictures in a category or folder. 1. 2. Click a category. 3. 4. Highlight a picture. 5. Press the Menu key. 6. Click View Slide Show. If necessary, click a folder. 84 User Guide Managing pictures To close the slide show, press the Escape key. In the media application, press the Menu key. Change the number of seconds between slides in a slide show 1. 2. Click Options. 3. Change the Slide Show Interval field. 4. Press the Menu key. 5. Click Save. In the media application, click Pictures. View pictures by name 1. 2. Click a category. 3. Press the Menu key. 4. Click View List. Zoom in to or out from a picture On a picture, touch the screen twice quickly. To zoom out, press the Escape key. Pan a picture To perform this task, you must zoom in to the picture. On a picture, slide your finger in any direction. To close the picture, press the Escape key once in the camera or twice in the media application. Rotate a picture 1. 2. Click Rotate. In a picture, press the Menu key. The picture turns 90 degrees in a clockwise direction. Managing pictures Save a picture Save picture files, such as .jpg, .png, .gif, or .bmp files, to the BlackBerry device memory or a media card. 1. Open a picture attachment or highlight a picture on a web page. 85 User Guide Managing pictures 2. Press the Menu key. 3. Click Save Image. 4. Click Save. In the media application, press the Menu key. Sort pictures 1. 2. Click Options. 3. Change the Sort By field. 4. Press the Menu key. 5. Click Save. In the media application, press the Menu key. Hide album art from picture folders If you hide album art from picture folders, the album art still displays when you play songs. 1. 2. Click Options. 3. Click Exclude Folders. 4. Click the folders that contain album art that you want to hide. In the media application, click Pictures. Rename a picture or picture folder You can only rename pictures or picture folders that you transferred to your BlackBerry device. 1. 2. Click a category. 3. Highlight a picture or picture folder. 4. Press the Menu key. 5. Click Rename. 6. 7. Click Save. Type a name for the picture or picture folder. Move a picture You can only move pictures that you added. In the media application, click Pictures. 1. 2. Click a category. 3. Highlight a picture. 4. Press the Menu key. 5. Click Move. 6. Navigate to the new location. 7. Highlight a picture folder. 8. Press the Menu key. 9. Click Move Into. 86 User Guide Media card and file transfer options In the media application, click Pictures. Delete a picture or picture folder You can only delete pictures or picture folders that you added to your BlackBerry device. 1. 2. Click a category. 3. Navigate to a picture or picture folder. 4. Highlight a picture or picture folder. 5. Press the Menu key. 6. Click Delete. Media card and file transfer options About media cards You can insert a microSD media card into your BlackBerry device to extend the memory that is available on your device for storing media files such as songs, ring tones, videos, or pictures. For more information about inserting a media card into your device, see the printed documentation that came with your device. In the device options, click Memory. Format the device memory or a media card If you format the BlackBerry device memory or a media card, all the files in the device memory or on the media card are deleted. 1. 2. Press the Menu key. 3. Click Format. 4. Complete the instructions on the screen. View the amount of available memory To view the amount of memory available for application data or for storing files in the BlackBerry device memory or on a media card, in the device options, click Memory. About file encryption File encryption is designed to protect the data that you store in the BlackBerry device memory and on a media card that can be inserted in your device. You can encrypt the files in the device memory and on your media card using an encryption key that your device generates, a device password, or both. If you encrypt the files using an encryption key that your device generates, you can only access the files on your media card when the media card is inserted in your device. If you encrypt the files using a device password, you can access the files on your media card in any device that you insert your media card into, as long as you know the password for the device. 87 User Guide Media card and file transfer options Encrypt the files in the device memory and on a media card In the device options, click Memory. 1. 2. Perform one of the following actions:
To encrypt files using an encryption key that your device generates, change the Encryption Mode field to Device. To encrypt files using a device password, change the Encryption Mode field to Security Password. To encrypt files using an encryption key and a device password, change the Encryption Mode field to Security Password &
Device. 3. Change the Encrypt Media Files field to Yes. 4. Press the Menu key. 5. Click Save. To stop encrypting the files in the device memory and on a media card, change the Encryption Mode field to None. Related topics Set a device password, 203 Turn off media card support In the device options, click Memory. 1. 2. Change the Media Card Support field to Off. 3. Press the Menu key. 4. Click Save. Change how you transfer files between your device and your computer In the device options, click Memory. 1. 2. Perform one of the following actions:
To use mass storage mode to transfer files between your BlackBerry device and your computer, set the USB Connection Type field to Mass Storage. If necessary, change the Auto Enable USB Connection Type When Connected field. To use MTP to transfer media files between your device and your computer, set the USB Connection Type field to Media Transfer Protocol (MTP). If necessary, change the Auto Enable USB Connection Type When Connected field. To receive a prompt to select mass storage mode or MTP when you connect your device to your computer, set the USB Connection Type field to Both. 3. Press the Menu key. 4. Click Save. In the device options, click Memory. Turn off mass storage mode and MTP 1. 2. Change the Auto Enable USB Connection Type field to No. 3. Press the Menu key. 4. Click Save. 88 User Guide Media shortcuts Media shortcuts To pause a song or video, press the Mute key. To resume playing a video or song, press the Mute key again. To play the next song in a playlist, press and hold the Volume Up key. To play the previous song in a playlist, press and hold the Volume Down key. If you are using a headset, to amplify the volume for songs, ring tones, and videos, press the Volume Up key until you reach the highest volume setting. Press the Volume Up key four times quickly. Media troubleshooting I cannot play a song or video on a web page Your BlackBerry device might not support the size or file format of the song or video file. I cannot open media files Try performing the following actions:
If you are trying to open a media file on your BlackBerry device and your device is connected to your computer, disconnect your device from the computer or turn off mass storage mode or MTP. If you are trying to open a media file on your computer using mass storage mode or MTP, verify that you have closed the media manager tool of the BlackBerry Desktop Manager. If you are trying to open a media file on your computer using the media manager tool of the BlackBerry Desktop Manager, verify that mass storage mode or MTP is turned off on your device. If you encrypted the media files on your media card using an encryption key that your device generated and you are trying to open an encrypted media file using your computer or a device other than the BlackBerry device that you used to encrypt the file, insert the media card into the BlackBerry device that you used to encrypt the file. In the memory options, change the Encryption Mode field to None or Security Password. Related topics Encrypt the files in the device memory and on a media card, 88 Turn off mass storage mode and MTP, 88 My device does not recognize my media card Try performing the following actions:
Verify that your media card is inserted in your BlackBerry device correctly. For more information about inserting a media card into your device, see the printed documentation that came with your device. In your media card options, if there is message to format your media card, disconnect your device from your computer. Turn off mass storage mode or MTP. Format the media card. Turn on mass storage mode or MTP. Related topics Format the device memory or a media card, 87 Turn off mass storage mode and MTP, 88 89 User Guide Media troubleshooting My device is not using the correct ring tone or Home screen background If you are using a ring tone or Home screen background picture that you encrypted in the device memory or on the media card using your BlackBerry device password and you reset your device, unlock your device. Related topics Lock the device, 203 Some features are not available on my device Depending on your wireless service plan or the type of email account that is associated with your BlackBerry device, some features might not be available on your device. If your device is associated with an email account that uses a BlackBerry Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If an administrator has set an option for you, a red lock indicator appears beside the option field. For more information about the features that are available on your device, contact your wireless service provider or administrator. 90 User Guide Browser Browser Browser basics Browsing web pages Visit a web page Depending on your wireless service provider, multiple browsers might appear on your BlackBerry device. For more information about the charges associated with using each browser, contact your wireless service provider. 1. In the browser, perform one of the following actions:
If a web address field appears on the screen, type a web address. If a web address field does not appear on the screen, press the key. Click Go To. Type a web address. 2. Press the Enter key. Search the Internet To perform this task, your BlackBerry device must be associated with an email account that uses the BlackBerry Internet Service that supports this feature. For more information, contact your wireless service provider. 1. In the browser, perform one of the following actions:
If the Search here field appears on the screen, type the search terms. If the Search here field does not appear on the screen, press the Menu key. Click Go To. Type the search terms. 2. Press the Enter key. Switch browser views You can view web pages in Column view or Page view. Column view displays web pages in a mobile view format. Page view displays web pages in a wide screen format that is similar to the format that the browser on your computer uses to display web pages. 1. On a web page, press the Menu key. 2. Click Column View or Page View. Zoom in to or out from a web page On a web page, touch the screen twice quickly. To zoom out, press the Escape key. Move back or forward a web page 1. On a web page, press the Menu key. 2. Click Back or Forward. 91 User Guide Browser basics Refresh a web page 1. On a web page, press the Menu key. 2. Click Refresh. Save a web page to a message list A saved web page displays content that was current at the time that you saved the web page. 1. On a web page, press the Menu key. 2. Click Save Page. 3. Click OK. Stop loading a web page 1. When a web page is loading, press the Menu key. 2. Click Stop. Search for text in a message, in an attachment, or on a web page To search for text in a presentation attachment, you must view the presentation in text view or in text and slide view. In a message, in an attachment, or on a web page, press the Menu key. 1. 2. Click Find. 3. 4. Press the Enter key. Type the text. To search for the next instance of the text, press the Menu key. Click Find Next. View a list of web pages you visited recently 1. On a web page, press the Menu key. 2. Click History. Return to the home page 1. On a web page, press the Menu key. 2. Click Home. Close the browser 1. 2. Click Close. In the browser, press the Menu key. 92 User Guide Browser basics Viewing, copying, and forwarding addresses View the address for a web page 1. On a web page, press the Menu key. 2. Click Page Address. View the address for a link or picture 1. On a web page, highlight or pause on a link or picture. 2. Press the Menu key. 3. Click Link Address or Image Address. Copy an address for a web page, link, or picture 1. On a web page, perform one of the following actions:
Highlight or pause on a link. Press the Menu key. Click Link Address. Highlight or pause on a picture. Press the Menu key. Click Image Address. Press the Menu key. Click Page Address. 2. Click Copy Address. To paste the address, press the Menu key. Click Paste. Send a web page address 1. On a web page, press the Menu key. 2. Click Send Address. 3. Click a message type. To return to the browser after you send the message, press the Escape key. Send a link or picture from a web page 1. On a web page, highlight or pause on a link or picture. 2. Press the Menu key. 3. Click Link Address or Image Address. 4. Click Send Address. 5. Click a message type. To return to the browser after you send the message, press the Escape key. 93 User Guide Browser bookmarks Viewing pictures and playing media files Play a song or video on a web page 1. 2. Click Open. In the browser, click a link for a song or video. In the browser, click a link for a song or video. Save a song or video from a web page 1. 2. Click Save. 3. 4. Click Save. Type a name for the song or video. View a full picture on a web page 1. On a web page, highlight or pause on a picture. 2. Press the Menu key. 3. Click Full Image. Zoom in to or out from a picture On a picture, touch the screen twice quickly. To zoom out, press the Escape key. Browser bookmarks About bookmarks for web pages You can add bookmarks for web pages that you visit frequently. When you add a bookmark, you can set whether you want the browser to check the web page for updates periodically. Bookmarks for web pages that have been updated since the last time you visited them appear in italic. Add a bookmark for a web page 1. On a web page, press the Menu key. 2. Click Add Bookmark. 3. 4. 5. Click Add. In the Auto Synchronize field, set how often the browser should check for updates to the web page. In the Start time field, set the time of day when the browser should start checking for updates. If you visit the web page offline, the browser displays the content that was current the last time that you viewed the web page online. 94 User Guide Browser bookmarks In the browser, press the Menu key. Change a bookmark for a web page 1. 2. Click Bookmarks. 3. Highlight a bookmark. 4. Press the Menu key. 5. Click Edit Bookmark. 6. Change the bookmark. 7. Click Accept. In the browser, press the Menu key. Send a bookmark for a web page 1. 2. Click Bookmarks. 3. Highlight a bookmark. 4. Press the Menu key. 5. Click Send Bookmark. 6. Click a message type. To return to the browser after you send the message, press the Escape key. In the browser, press the Menu key. Delete a bookmark for a web page 1. 2. Click Bookmarks. 3. Highlight a bookmark. 4. Press the Menu key. 5. Click Delete Bookmark. In the browser, press the Menu key. Add a bookmark folder for web pages 1. 2. Click Bookmarks. 3. Highlight a bookmark folder. 4. Press the Menu key. 5. Click Add Subfolder. In the browser, press the Menu key. File a bookmark for a web page 1. 2. Click Bookmarks. 3. Highlight a bookmark. 4. Press the Menu key. 5. Click Move Bookmark. 95 User Guide Web feeds 6. Click the new location. Rename a bookmark folder for web pages You can only rename folders that you created. 1. Highlight a folder. 2. Press the Menu key. 3. Click Rename Folder. Delete a bookmark folder for web pages You can only delete folders that you created. 1. Highlight a folder. 2. Press the Menu key. 3. Click Delete Folder. Web feeds About web feeds Web feeds provide you with information about updates to web site content. You can open a web feed to view a list of titles and descriptions for updated web site content. For example, if you open a sports web feed for a news web site, you can scan a list of sports stories that the web site has published since the last time that you checked the web feed. If a title interests you, you can view the web feed content, or if an audio version of the content is available, you can listen to the web feed content. You can open web feeds on web pages, or you can subscribe to web feeds and open them from your bookmark list. In your bookmark list, web feeds that have been updated since the last time you checked them appear in italic. In a web feed, unopened web feed titles appear in bold. If one or more web feeds are available on a web page, the Add Web Feed option appears in the menu. Subscribe to a web feed 1. On a web page, press the Menu key. 2. Click Add Web Feed. 3. Select the check box beside a web feed. 4. 5. 6. Click Add. In the Auto Synchronize field, set how often the browser should check for updates to the web feed. In the Start time field, set the time of day when the browser should start checking for updates. In a web feed, highlight a title. View web feed content 1. 2. Press the Menu key. 3. Perform one of the following actions:
96 User Guide Web feeds To view a summary of the story, click Show Description. To view the full story, click Read Story. To hide a description, highlight a title. Press the Menu key. Click Hide Description. Listen to web feed content If your BlackBerry device is associated with an email account that uses the BlackBerry Internet Service, you can listen to web feed content that does not exceed 5 MB. If your device is associated with an email account that uses the BlackBerry Enterprise Server, you might not be able to listen to web feed content that exceeds 128 KB. For more information, contact your administrator. In a web feed, highlight a title. 1. 2. Press the Menu key. 3. Click Get Audio. Mark a web feed title as opened or unopened In a web feed, perform one of the following actions:
Highlight a title. Press the Menu key. Click Mark Opened or Mark Unopened. Highlight a date field. Press the Menu key. Click Mark Prior Opened. Change a web feed 1. On a web page, press the Menu key. 2. Click Bookmarks. 3. Highlight a web feed. 4. Press the Menu key. 5. Click Edit Bookmark. 6. Change the web feed. 7. Click Accept. File a web feed 1. On a web page, press the Menu key. 2. Click Bookmarks. 3. Highlight a web feed. 4. Press the Menu key. 5. Click Move Bookmark. 6. Click the new location. Delete a web feed 1. On a web page, press the Menu key. 2. Click Bookmarks. 3. Highlight a web feed. 97 User Guide Browser options 4. Press the Menu key. 5. Click Delete Bookmark. Browser options In the browser, press the Menu key. Change the default browser view 1. 2. Click Options. 3. Click General Properties. 4. Change the Default View field. 5. Press the Menu key. 6. Click Save Options. In the browser, press the Menu key. Change the home page or start page 1. 2. Click Options. 3. Click Browser Configuration. 4. Perform any of the following actions:
In the Home Page Address field, type a web address. Change the Start Page field. 5. Press the Menu key. 6. Click Save Options. In the browser, press the Menu key. Change JavaScript options 1. 2. Click Options. 3. Click Browser Configuration. 4. Select any of the following check boxes:
Support JavaScript Allow JavaScript popups Terminate slow running scripts 5. Press the Menu key. 6. Click Save Options. In the browser, press the Menu key. Change options for pictures and animation on web pages 1. 2. Click Options. 3. Perform any of the following actions:
To stop displaying pictures, click Browser Configuration. Change the Show Images field. 98 User Guide Browser options To change the quality of pictures, click General Properties. Change the Image Quality field. To change the number of times that animated graphics repeat, click General Properties. Change the Repeat Animations field. 4. Press the Menu key. 5. Click Save Options. In the browser, press the Menu key. Change display options for web pages 1. 2. Click Options. 3. Click Browser Configuration. 4. Perform any of the following actions:
To view background images, select the Use Background Images check box. To change the browsing experience, change the Browser Identification field. 5. Press the Menu key. 6. Click Save Options. In the browser, press the Menu key. Change font options for web pages 1. 2. Click Options. 3. Click General Properties. 4. Perform any of the following actions:
Change the Default Font Family and Default Font Size fields. Change the Minimum Font Style and Minimum Font Size fields. 5. Press the Menu key. 6. Click Save Options. Set the character encoding for all web pages By default, your BlackBerry device uses the optimal character encoding for a web page. 1. On a web page, press the Menu key. 2. Click Set Encoding. 3. Clear the Auto mode check box. 4. Set the Default charset field. 5. Click OK. In the browser, press the Menu key. Receive a prompt before closing the browser or running a script 1. 2. Click Options. 3. Click General Properties. 4. Select any of the following check boxes:
Prompt Before Closing Browser On Escape Prompt Before Closing Modified Pages 99 User Guide Prompt Before Running WML Scripts 5. Press the Menu key. 6. Click Save Options. In the browser, press the Menu key. Clear a browser cache 1. 2. Click Options. 3. Click Cache Operations. 4. Beside a cache type, click Clear. 5. Press the Escape key. In the browser, press the Menu key. Clear the browser history 1. 2. Click Options. 3. Click Cache Operations. 4. Click Clear History. 5. Press the Escape key. About browser configurations The browser on your BlackBerry device supports multiple browser configurations for optimizing your browsing experience. If your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports the BlackBerry Browser, you can use the BlackBerry Browser configuration to browse the Internet and your organization's intranet. If you use the BlackBerry Browser configuration, you might not be able to change some browser options. You can use the Internet Browser configuration to access web pages that enable you to subscribe to BlackBerry web push services or access ring tones. Depending on your wireless service provider, the Internet Browser configuration might not be available on your device or might use a different name. For more information about the Internet Browser configuration, contact your wireless service provider. You can use the WAP Browser configuration to access web pages from your wireless service provider that enable you to configure your account information and subscribe to services such as voice mail. Set the default browser configuration In the device options, click Advanced Options. 1. 2. Click Browser. 3. Set the Default browser configuration field. 4. Press the Menu key. 5. Click Save. 100 User Guide Browser security Browser security About TLS The BlackBerry Browser configuration is designed to use TLS or SSL to encrypt data that your device sends or receives over the Internet through the BlackBerry Enterprise Server. Communication between your device and the BlackBerry Enterprise Server is encrypted using Triple DES. Communication between the BlackBerry Enterprise Server and content servers is encrypted using SSL or TLS. To increase security, you can set up TLS for HTTP connections between your device and the BlackBerry Enterprise Server and use Triple DES encryption for all other communication between your device and the BlackBerry Enterprise Server. About WTLS The WAP Browser configuration is designed to use WTLS to encrypt data that your BlackBerry device sends and receives over the Internet through a WAP gateway. Communication between your device and the WAP gateway is encrypted using WTLS. Communication between the WAP gateway and content servers is encrypted using TLS or SSL. In the device options, click Security Options. Manage browser security 1. 2. Click TLS or WTLS. 3. Set the security options. 4. Press the Menu key. 5. Click Save. TLS options TLS Default:
Specify the type of TLS or SSL connection that your browser uses for HTTP connections. To use a direct TLS or SSL connection, change this field to Handheld. To use Triple DES and TLS or SSL, change this field to Proxy. Allow HTTPS Redirections:
Specify whether a prompt appears before a secure web page redirects your browser to another web page. Protocol:
Specify the protocol that your BlackBerry device uses for TLS connections between the browser and content servers. Encryption Strength:
Specify whether your browser only accepts and sends data that is encrypted using 128-bit encryption. To accept and send only data that is encrypted using 128-bit encryption, change this field to Strong Only. To accept and send data that is encrypted using 128-
bit encryption or 56-bit encryption, change this field to Allow Weak. Allow FIPS Algorithms Only:
101 User Guide Browser security Specify whether your browser accepts and sends data that is encrypted using only FIPS-approved algorithms. Prompt for Server Trust:
Specify whether a prompt appears when your browser tries to connect to an untrusted content server that your device does not have an authentication certificate for. Prompt for Domain Name:
Specify whether a prompt appears when your browser tries to connect to a content server and the domain name on the authentication certificate for the content server does not match the web address that the browser is trying to connect to. Prompt for Certificate:
Specify whether a prompt appears when your browser tries to connect to a content server. You might want a prompt to appear if your device has more than one certificate that you use to authenticate with content servers. Prompt if Client Cert Not Found:
Specify whether a prompt appears when your browser tries to connect to a content server, but your device does not have a certificate that can be used to authenticate with the content server. Default Client Cert:
Specify the certificate that your browser uses to authenticate with content servers. WTLS options Encryption Strength:
Specify whether your browser only accepts and sends data that is encrypted using 128-bit encryption. To accept and send only data that is encrypted using 128-bit encryption, change this field to Strong Only. To accept and send data that is encrypted using 128-
bit encryption or 56-bit encryption, change this field to Allow Weak. Prompt for Server Trust:
Specify whether a prompt appears when your browser tries to connect to an untrusted content server that your device does not have an authentication certificate for. In the device options, click Security Options. Add a trusted content server Add content servers to your trusted content server list to accelerate the authentication process when you are authenticating with a content server. 1. 2. Click TLS. 3. Press the Menu key. 4. Click Add Host. 5. Perform one of the following actions:
If the TLS Default field is set to Proxy, in the Host Name field, type the web address for the content server. If the TLS Default field is set to Handheld, in the Host Name field, type the web address for the content server. Set the Certificate field to the client certificate that you want to use to authenticate with the content server. 102 User Guide Browser push 6. Click OK. 7. Press the Menu key. 8. Click Save. Browser push About browser push Browser push is designed to push information from a web application to your BlackBerry device as the information becomes available. For example, you can use browser push to receive updates for weather reports, stock quotes, or breaking news. When your device receives an update, a new browser push message might appear in a message list or, an icon on the Home screen or in the application list might change to indicate that new information is available. The web application might also push updated information to your browser cache without notifying you. If information is pushed to your browser cache, the information is available on your device even when your device is not connected to the wireless network. Your device supports different types of browser push messages. Service loading messages and service indication messages include updated information. Other browser push messages include messages that appear in your browser cache. In the device options, click Advanced Options. Turn off browser push 1. 2. Click Browser Push. 3. Perform one of the following actions:
To reject all browser push messages, clear the Enable Push, Enable MDS Push, and Enable WAP Push check boxes. To reject browser push messages through a BlackBerry Enterprise Server or BlackBerry Internet Service, clear the Enable MDS Push check box. To reject browser push messages through WAP gateways, clear the Enable WAP Push check box. 4. Press the Menu key. 5. Click Save. Browser push options Process MDS:
Set whether your BlackBerry device accepts browser push messages from the BlackBerry Enterprise Server or BlackBerry Internet Service. MDS Hosts:
Set whether your device accepts push messages from all BlackBerry Enterprise Servers or BlackBerry Internet Services, or no BlackBerry Enterprise Servers or BlackBerry Internet Services. Process SMSC:
Set whether your device accepts SMS-based browser push messages. 103 User Guide SMSC Hosts:
Browser troubleshooting Set which SMSC hosts your device accepts browser push messages from. To accept browser push messages from a specific SMSC host, type the phone number for the SMSC host. Process IP:
Set whether your device accepts browser push messages that web applications send through a WAP gateway. IP Hosts:
Set which WAP gateways your device accepts browser push messages from. To accept browser push messages from a specific IP host, type the IP address for the WAP gateway. Browser troubleshooting No browser is available on my device Depending on your wireless service plan, this feature might not be supported. Verify that your BlackBerry device is connected to the wireless network. I cannot set up automatic synchronization for bookmarks When you add a bookmark, you can only set the Auto Synchronize and Start Time fields if content protection is turned off. Related topics Protect your device data, 207 I cannot play a song or video on a web page Your BlackBerry device might not support the size or file format of the song or video file. I receive a prompt to switch browsers when streaming a song or video If you receive a prompt to switch browsers, you cannot stream songs or videos with the browser configuration that you are using. If you switch to the WAP Browser, extra fees might apply. For more information, contact your wireless service provider or administrator. To stop receiving this prompt, in the browser options, click General Properties. Clear the Prompt Before Switching to WAP for streaming media check box. 104 User Guide Date, time, and alarm Date, time, and alarm In the clock, press the Menu key. Set the date and time 1. 2. Click Options. 3. Click Set Time. 4. Click the Time field. 5. Slide your finger to select a time. 6. Click the Time field. 7. Press the Menu key. 8. Click Save. Get the date and time from the wireless network automatically To perform this task, your BlackBerry device must be connected to the wireless network. In the clock, press the Menu key. 1. 2. Click Options. 3. Click Set Time. 4. Change the Time Zone field. 5. Perform one of the following actions:
To get the date and time from the BlackBerry network, change the Date/Time Source field to BlackBerry. 6. Press the Menu key. 7. Click Update Time. 8. Press the Menu key. 9. Click Save. To set the time yourself, change the Date/Time Source field to Off. In the clock, press the Menu key. Change what appears on the display when your device is charging 1. 2. Click Options. 3. Change the When Charging field. 4. Press the Menu key. 5. Click Save. Change the clock face You can set a different clock face for the clock, stopwatch and timer. 1. In the clock, press the Menu key. 105 User Guide Display a second time zone 2. Click Options. 3. Set the Clock Face, Stopwatch Face or Timer Face fields. 4. Press the Menu key. 5. Click Save. Display a second time zone You can display a second clock to show another time zone. For example, you can see the local time and your home time while you are traveling. 1. 2. Click Options. 3. Set the Home Time Zone field. 4. Press the Menu key. 5. Click Save. In the clock, press the Menu key. Turn on bedside clock mode You can set options for bedside clock mode so that you can view the clock without being interrupted by incoming calls or messages. 1. 2. Click Enter Bedside Mode. In the clock, press the Menu key. To turn off bedside clock mode, press the Escape key. Related topics Set options for bedside clock mode, 106 Set options for bedside clock mode 1. 2. Click Options. 3. In the clock, press the Menu key. In the Bedside Mode section, perform any of the following actions:
To receive LED notification when bedside clock mode is turned on, change the Disable LED field to No. To turn off the connection to the wireless network, so that your device does not receive phone calls or messages when bedside clock mode is turned on, change the Disable Radio field to Yes. To turn off screen dimming when bedside clock mode is turned on, change the Dim Screen field to No. 4. Press the Menu key. 5. Click Save. In the clock, press the Menu key. Turn on the alarm 1. 2. Click Set Alarm. 3. Click the text beside the alarm time. 4. Slide your finger to highlight On or Weekdays. 106 User Guide Silence the alarm 5. Press the Escape key. 6. Click Save. In the device status section of the Home screen, a clock indicator appears. Related topics Turn off your device, 195 Silence the alarm If snooze is not turned on, click the screen. If snooze is turned on, click Snooze. In the clock, press the Menu key. Change alarm notification options 1. 2. Click Options. 3. 4. Press the Menu key. 5. Click Save. In the Alarm section, change the Alert Type, Alarm Tune, Volume, Snooze Time, and Number of Vibrations fields. In the clock, press the Menu key. Use the stopwatch 1. 2. Click Stopwatch. 3. Click the start/stop icon. 4. Perform any of the following actions:
To record lap times, click the lap icon. To stop timing, click the start/stop icon again. To send the results, press the Menu key. Click Send Results. Click a message type. In the clock, press the Menu key. Set the timer 1. 2. Click Timer. 3. Press the Menu key. 4. Click Set Timer. 5. Click the time field. 6. Slide your finger to set the length of time to count down. 7. Click Start. If you exit the clock application, the timer continues to count down. 107 User Guide Change timer notification options In the clock, press the Menu key. Change timer notification options 1. 2. Click Options. 3. 4. Press the Menu key. 5. Click Save. In the Countdown Timer section, change the Timer Tune, Volume, or Vibrate fields. Date, time, and alarm troubleshooting The time on my device is incorrect 1. 2. In the clock options, click Set Time. Try performing the following actions:
If you have traveled to a different time zone, set the Time Zone field to display the correct time zone. 108 User Guide Personal organizer Personal organizer Contacts Contact basics Add a contact 1. 2. 3. Press the 4. Click Save. In the contact list, click Add Contact. Type the contact information. key. In a message, a call log, or on a web page, highlight a contact. Add a contact from a message, call log, or web page 1. 2. Press the Menu key. 3. Click Add to Contacts. 4. 5. Press the Menu key. 6. Click Save. Type the contact information. Name a custom contact list field If you change the name of a custom contact list field, it changes for all contacts. 1. When adding or changing a contact, highlight the User1, User2, User3, or User4 field. 2. Press the Menu key. 3. Click Change Field Name. 4. 5. Press the Enter key. Type a name for the custom contact list field. You can synchronize custom contact list fields on your BlackBerry device with the email application on your computer. For more information about synchronizing custom contact list fields, see the BlackBerry Desktop Software Online Help. About pauses and waits Use a pause or a wait to separate additional numbers, for example a password or extension, from a main phone number. After dialing the main phone number, your BlackBerry device either pauses before dialing the additional numbers (pause) or prompts you to type them
(wait). Add a pause or a wait to a phone number 1. After typing the main part of a phone number in a phone number field, press the Menu key. 109 User Guide Contacts 2. Click Add Pause or Add Wait. 3. Type the additional numbers. 4. Press the Menu key. 5. Click Save. View a contact In the contact list, click a contact. In the contact list, highlight a contact. Change a contact 1. 2. Press the Menu key. 3. Click Edit. 4. Change the contact information. 5. Press the Menu key. 6. Click Save. In the contact list, highlight a contact. Delete a contact 1. 2. Press the Menu key. 3. Click Delete. Search for contacts in your organization's address book To perform this task, your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. In the contact list, press the Menu key. 1. 2. Click Lookup. 3. 4. Press the Enter key. Type part or all of a contact name. In the contact lookup results, highlight a contact. Manage contact lookup results 1. 2. Press the Menu key. 3. Perform one of the following actions:
To add a contact to your contact list, click Add to Contacts. To add all the contacts, click Add All to Contacts. To view information for a contact, click View. To delete a contact from the contact lookup results, click Delete. To delete the contact lookup results, click Delete Lookup. To start a new contact lookup, click Lookup. 110 User Guide Contacts Customizing contacts In the contact list, highlight a contact. Assign a ring tone to a contact 1. 2. Press the Menu key. 3. Click Edit. 4. In the Custom Ring Tones/Alerts section, perform one of the following actions:
To assign a ring tone to phone calls that you receive from the contact, click Phone. To assign a ring tone to messages that you receive from the contact, click Messages. 5. Set the ring tone information. 6. Press the Menu key. 7. Click Save. Add a caller ID picture for a contact 1. In the contact list, highlight a contact. 2. Press the Menu key. 3. Click Add Picture. 4. Highlight a picture. 5. Press the Menu key. 6. Click Select. 7. Center the picture in the box. 8. Press the Menu key. 9. Click Crop and Save. In the contact list, highlight a contact. Change the caller ID picture for a contact 1. 2. Press the Menu key. 3. Click Edit. 4. Highlight the caller ID picture. 5. Press the Menu key. 6. Click Replace Picture. 7. Highlight a picture. 8. Press the Menu key. 9. Click Select. 10. Center the picture in the box. 11. Press the Menu key. 12. Click Crop and Save. 111 User Guide Contacts In the contact list, highlight a contact. Delete the caller ID picture for a contact 1. 2. Press the Menu key. 3. Click Edit. 4. Highlight the caller ID picture. 5. Press the Menu key. 6. Click Delete Picture. 7. Press the Menu key. 8. Click Save. Mailing lists About mailing lists You can use mailing lists when you send email, PIN, SMS text, or MMS messages. Mailing lists that you create on your BlackBerry device do not appear in the email application on your computer. In the contact list, press the Menu key. Type a name for the mailing list. Create a mailing list 1. 2. Click New Group. 3. 4. Press the Menu key. 5. Click Add Member. 6. Click a contact. 7. 8. Press the Menu key. 9. Click Save Group. To add another contact, repeat steps 4 to 6. In the contact list, highlight a mailing list. Change a mailing list 1. 2. Press the Menu key. 3. Click Edit Group. 4. Click a contact. 5. Click one of the following menu items:
Add Member Change Member Delete Member 6. Press the Menu key. 112 User Guide Contacts 7. Click Save Group. Note: When you delete a contact from a mailing list, the contact remains in your contact list. View a mailing list In the contact list, click a mailing list. To view the details for a contact in the mailing list, click a contact. Click View Member. In the contact list, highlight a mailing list. Delete a mailing list 1. 2. Press the Menu key. 3. Click Delete Group. Multiple contact lists About multiple contact lists If your BlackBerry device is associated with multiple email accounts, you might have contacts from each email account on your device. For example, if your device is associated with a work email account and a personal email account, you might be able to view your work contact list and your personal contact list on your device. For more information, contact your wireless service provider. In a contact list, press the Menu key. Switch contact lists 1. 2. Click Select Contacts. 3. Click a contact list. In the device options, click Advanced Options. Change the default contact list 1. 2. Click Default Services. 3. Change the Contact List (SYNC) field. 4. Press the Menu key. 5. Click Save. Contact list options In the contact list or task list, press the Menu key. Sort contacts or tasks 1. 2. Click Options. 3. If necessary, click General Options. 113 User Guide 4. Change the Sort By field. 5. Press the Menu key. 6. Click Save. In the device options, click Language. Change the display options for contacts You can change how your contacts appear in all applications, including the phone, message list, contact list, and calendar. 1. 2. Change the Name Display field. 3. Press the Menu key. 4. Click Save. In an application, press the Menu key. Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords. 1. 2. Click Options. 3. 4. Change the Confirm Delete field to No. 5. Press the Menu key. 6. Click Save. If necessary, click General Options. In the contact list, press the Menu key. View the number of contacts stored on your device 1. 2. Click Options. 3. Click a contact list. The Number of Entries field displays the number of contacts that are stored in the contact list. Contact troubleshooting Custom contact list field data is not appearing on my computer You can only synchronize the data in a custom contact list field with a text field in the email application on your computer. For example, you cannot add a contact's birthday to a custom contact list field on your BlackBerry device and synchronize it with the email application on your computer, because the birthday field is a date field in the email application on your computer. Caller ID pictures are not appearing on my device If your BlackBerry device is associated with a Microsoft Outlook 2000 email account and you add a picture for a contact in the email application on your computer, verify that the file name for the picture is ContactPicture.jpg. 114 User Guide Calendar Calendar Calendar basics About calendar views You can view your appointments and meetings in one of four calendar views. Day, Week, and Month views display all your appointments and meetings for the selected time period. Agenda view displays all your scheduled appointments and meetings in a list. Agenda view also displays free time that you have between appointments. Switch calendar views 1. 2. Click a view. In a calendar, press the Menu key. Move around a calendar 1. 2. Perform one of the following actions:
In a calendar, press the Menu key. To move to a specific date, click Go To Date. To move to the current date, click Today. To move forward or back by a time period, click Prev or Next. key. In a calendar, press the Schedule an appointment 1. 2. Click New. 3. 4. 5. Press the 6. Click Save. key. Type the appointment information. If the appointment recurs, change the Recurrence field. Related topics Turn off your device, 195 Schedule a meeting To perform this task, your BlackBerry device must be associated with an email account that uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. In a calendar, press the Menu key. 1. 2. Click New. 3. 4. Press the Menu key. Type the meeting information. 115 User Guide Calendar 5. Click Invite Attendee. 6. Click a contact. 7. 8. Press the Menu key. 9. Click Save. To add another contact to your meeting, repeat steps 4 to 6. Related topics Turn off your device, 195 Recurrence fields Every:
Set the frequency of the daily, weekly, or monthly recurring appointment, meeting, or task. Relative Date:
Set whether the monthly or yearly recurring appointment, meeting, or task recurs on a relative date (for example, on the last Friday of each month). In a calendar, press the key. Schedule an alarm 1. 2. Click New Alarm. 3. 4. 5. Press the Menu key. 6. Click Save. Type the alarm information. If the alarm recurs, change the Recurrence field. Check spelling You can check spelling in messages, calendar entries, tasks, or memos that you create. 1. 2. Click Check Spelling. 3. Perform any of the following actions:
In a message, calendar entry, task, or memo, press the Menu key. To accept the suggested spelling, click a word in the list that appears. To ignore the suggested spelling, press the Escape key. To ignore all instances of the suggested spelling, press the Menu key. Click Ignore All. To add the word to the custom dictionary, press the Menu key. Click Add To Dictionary. To stop checking spelling, press the Menu key. Click Cancel Spell Check. Open an appointment, meeting, or alarm In a calendar, click an appointment, meeting, or alarm. Delete an appointment, meeting, or alarm 1. In a calendar, highlight an appointment, meeting, or alarm. 116 User Guide Calendar 2. Press the Menu key. 3. Click Delete. Meetings Schedule a meeting To perform this task, your BlackBerry device must be associated with an email account that uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. In a calendar, press the Menu key. Type the meeting information. 1. 2. Click New. 3. 4. Press the Menu key. 5. Click Invite Attendee. 6. Click a contact. 7. 8. Press the Menu key. 9. Click Save. To add another contact to your meeting, repeat steps 4 to 6. Related topics Turn off your device, 195 Recurrence fields Every:
Set the frequency of the daily, weekly, or monthly recurring appointment, meeting, or task. Relative Date:
Set whether the monthly or yearly recurring appointment, meeting, or task recurs on a relative date (for example, on the last Friday of each month). In a meeting invitation, press the Menu key. Respond to a meeting invitation 1. 2. Click one of the following menu items:
Accept or Accept with Comments Tentative or Tentative with Comments Decline or Decline with Comments Note: If you delete a meeting invitation from a message list before you accept or decline it, the meeting is deleted from the email application on your computer. 117 User Guide Calendar View your calendar when responding to a meeting 1. 2. Click View Calendar. In a meeting invitation, press the Menu key. To return to the meeting invitation, press the Escape key. Check availability of meeting participants To perform this task, your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. You can only check availability of meeting participants in your organization. 1. 2. Perform any of the following actions:
In a meeting or meeting invitation, below the list of meeting participants, click View Availability. To select the next time that all meeting participants are available, click Next Available Time. To view a list of the statuses that are associated with the colored bars on the screen (for example, busy or tentative), press the Menu key. Click Show Legend. Change the list of participants for a meeting To perform this task, you must be the meeting organizer. In a meeting, in the Accepted or Declined field, highlight a contact. 1. 2. Press the Menu key. 3. Click one of the following menu items:
Invite Attendee Change Attendee Remove Attendee 4. Press the Menu key. 5. Click Save. Send an email message to all meeting participants 1. 2. Click Email All Attendees. In a meeting, meeting invitation, or meeting response, press the Menu key. In a meeting, meeting invitation, or meeting response, highlight a contact. Contact a meeting participant 1. 2. Press the Menu key. 3. Click a message type or Call <contact>. 118 User Guide Calendar Calendar options Change the default calendar view In a calendar, press the Menu key. 1. 2. Click Options. 3. Click General Options. 4. Change the Initial View field. 5. Press the Menu key. 6. Click Save. In a calendar, press the Menu key. Change the default reminder time for calendar entries 1. 2. Click Options. 3. Click General Options. 4. Change the Default Reminder field. 5. Press the Menu key. 6. Click Save. Related topics Turn off your device, 195 Change the snooze time for reminders, 119 In a calendar, press the Menu key. Change the start and end time for days 1. 2. Click Options. 3. Click General Options. 4. Change the Start of Day and End of Day fields. 5. Press the Menu key. 6. Click Save. In a calendar or task list, press the Menu key. Change the snooze time for reminders 1. 2. Click Options. 3. 4. Change the Snooze field. 5. Press the Menu key. 6. Click Save. If necessary, click General Options. Change the email address that you use to send messages or meeting invitations 1. In the device options, click Advanced Options. 119 User Guide Calendar 2. Click Default Services. 3. Change the Messaging (CMIME) field or the Calendar (CICAL) field. 4. Press the Menu key. 5. Click Save. In a calendar, press the Menu key. View tasks in a calendar 1. 2. Click Options. 3. Click General Options. 4. Change the Show Tasks field to Yes. 5. Press the Menu key. 6. Click Save. Change the first day of the week In a calendar, press the Menu key. 1. 2. Click Options. 3. Click General Options. 4. Change the First Day of Week field. 5. Press the Menu key. 6. Click Save. In a calendar, press the Menu key. Hide free time in Agenda view 1. 2. Click Options. 3. Click General Options. 4. Change the Show Free Time in Agenda View field to No. 5. Press the Menu key. 6. Click Save. In a calendar, press the Menu key. View more of the subject line for appointments in Agenda view 1. 2. Click Options. 3. Click General Options. 4. Change the Show End Time in Agenda View field to No. 5. Press the Menu key. 6. Click Save. In a calendar, press the Menu key. Change how long your device stores calendar entries 1. 2. Click Options. 3. Click General Options. 120 User Guide Calendar 4. Change the Keep Appointments field. 5. Press the Menu key. 6. Click Save. Your BlackBerry device deletes calendar entries that are older than the number of days that you set. To restore calendar entries, change the Keep Appointments field to a longer period of time. Calendar entries that you received on your device within the set period of time appear in a calendar. In an application, press the Menu key. Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords. 1. 2. Click Options. 3. 4. Change the Confirm Delete field to No. 5. Press the Menu key. 6. Click Save. If necessary, click General Options. In a calendar, press the Menu key. View the number of calendar entries stored in a calendar 1. 2. Click Options. 3. Click a calendar. The Number of Entries field displays the number of entries that are stored in the calendar. Multiple calendars About multiple calendars If your BlackBerry device is associated with multiple email accounts, you might have multiple calendars on your device. For example, if your device is associated with a work email account and a personal email account, you might be able to view your work calendar and your personal calendar on your device. If you have multiple calendars on your device, you can schedule and manage appointments and meetings in each calendar. For more information, contact your wireless service provider. In a calendar, press the Menu key. Switch calendars 1. 2. Click Select Calendar. 3. Click a calendar. Use color to differentiate calendars 1. 2. Click Options. In a calendar, press the Menu key. 121 User Guide 3. Click a calendar. 4. Change the Appointment Color field. 5. Press the Menu key. 6. Click Save. In a calendar, press the Menu key. Change the calendar that reminds you of appointments 1. 2. Click Options. 3. Click a calendar. 4. Change the Display Reminders field. 5. Press the Menu key. 6. Click Save. In the device options, click Advanced Options. Change the default calendar 1. 2. Click Default Services. 3. Change the Calendar (CICAL) field. 4. Press the Menu key. 5. Click Save. Calendar troubleshooting I cannot schedule appointments that span multiple days If you use IBM Lotus Notes, you cannot schedule appointments that span multiple days. I cannot set some fields when scheduling appointments If you use IBM Lotus Notes, you can only change the Subject, Location, Reminder, and Notes fields and the Mark as Private check box when you change a recurring appointment or meeting. Some characters in calendar entries do not appear correctly after synchronization If you schedule appointments or meetings on your BlackBerry device that contain special characters or accents, your computer might not support these characters. On your computer, verify that you are using the correct default code page and that the correct font support is installed on your computer. For more information, see the documentation for the operating system on your computer. 122 Tasks User Guide Tasks Task basics Create a task In the task list, click Add Task. 1. Type the task information. 2. 3. Set a due date for the task. 4. 5. Press the Menu key. 6. Click Save. If the task recurs, set the Recurrence field. Recurrence fields Every:
Set the frequency of the daily, weekly, or monthly recurring appointment, meeting, or task. Relative Date:
Set whether the monthly or yearly recurring appointment, meeting, or task recurs on a relative date (for example, on the last Friday of each month). In the task list, highlight a task. Change a task 1. 2. Press the Menu key. 3. Click Open. 4. Change the task information. 5. Press the Menu key. 6. Click Save. In the task list, highlight a task. Change the status of a task 1. 2. Press the Menu key. 3. Perform one of the following actions:
To mark the task as complete, click Mark Completed. To mark the task as deferred, in progress, or waiting, click Open. Set the Status field. Press the Menu key. Click Save. Hide completed tasks 1. 2. Click Hide Completed. In the task list, press the Menu key. 123 User Guide Tasks In the task list or memo list, highlight a task or memo. Send a task or memo 1. 2. Press the Menu key. 3. Click Forward As. 4. Click a message type. Check spelling You can check spelling in messages, calendar entries, tasks, or memos that you create. 1. 2. Click Check Spelling. 3. Perform any of the following actions:
In a message, calendar entry, task, or memo, press the Menu key. To accept the suggested spelling, click a word in the list that appears. To ignore the suggested spelling, press the Escape key. To ignore all instances of the suggested spelling, press the Menu key. Click Ignore All. To add the word to the custom dictionary, press the Menu key. Click Add To Dictionary. To stop checking spelling, press the Menu key. Click Cancel Spell Check. In the task list, highlight a task. Delete a task 1. 2. Press the Menu key. 3. Click Delete. Task list options In the contact list or task list, press the Menu key. Sort contacts or tasks 1. 2. Click Options. 3. 4. Change the Sort By field. 5. Press the Menu key. 6. Click Save. If necessary, click General Options. In a calendar or task list, press the Menu key. Change the snooze time for reminders 1. 2. Click Options. 3. 4. Change the Snooze field. 5. Press the Menu key. 6. Click Save. If necessary, click General Options. 124 User Guide Memos In a calendar, press the Menu key. View tasks in a calendar 1. 2. Click Options. 3. Click General Options. 4. Change the Show Tasks field to Yes. 5. Press the Menu key. 6. Click Save. In an application, press the Menu key. Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords. 1. 2. Click Options. 3. 4. Change the Confirm Delete field to No. 5. Press the Menu key. 6. Click Save. If necessary, click General Options. View the number of tasks or memos stored on your device 1. 2. Click Options. In the task list or memo list, press the Menu key. The Number of Entries field displays the number of tasks or memos that are stored on your BlackBerry device. Memos Memo basics In the memo list, click Add Memo. Type the memo information. Create a memo 1. 2. 3. Press the Menu key. 4. Click Save. In the memo list, highlight a memo. Change a memo 1. 2. Press the Menu key. 3. Click Edit. 4. Change the memo information. 125 User Guide Memos 5. Press the Menu key. 6. Click Save. In the task list or memo list, highlight a task or memo. Send a task or memo 1. 2. Press the Menu key. 3. Click Forward As. 4. Click a message type. Check spelling You can check spelling in messages, calendar entries, tasks, or memos that you create. 1. 2. Click Check Spelling. 3. Perform any of the following actions:
In a message, calendar entry, task, or memo, press the Menu key. To accept the suggested spelling, click a word in the list that appears. To ignore the suggested spelling, press the Escape key. To ignore all instances of the suggested spelling, press the Menu key. Click Ignore All. To add the word to the custom dictionary, press the Menu key. Click Add To Dictionary. To stop checking spelling, press the Menu key. Click Cancel Spell Check. In the memo list, highlight a memo. Delete a memo 1. 2. Press the Menu key. 3. Click Delete. Memo list options In an application, press the Menu key. Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords. 1. 2. Click Options. 3. 4. Change the Confirm Delete field to No. 5. Press the Menu key. 6. Click Save. If necessary, click General Options. View the number of tasks or memos stored on your device 1. 2. Click Options. In the task list or memo list, press the Menu key. The Number of Entries field displays the number of tasks or memos that are stored on your BlackBerry device. 126 User Guide Categories Categories About categories You can create categories to group your contacts, tasks, and memos. You can also narrow the contacts, tasks, and memos that appear based on categories. Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM Lotus Notes, you can apply more than one category to a task on your BlackBerry device, but only one category synchronizes with the task in Lotus Notes. Categories are shared between the contact list, the task list, and the memo list and changes that you make in one application are made in all applications. Create a category for contacts, tasks, or memos In the contact list, task list, or memo list, press the Menu key. 1. 2. Click Filter. 3. Press the Menu key. 4. Click New. 5. 6. Press the Enter key. Type a name for the category. Categorize a contact, task, or memo 1. When creating or changing a contact, task, or memo, press the Menu key. 2. Click Categories. 3. Select the check box beside a category. 4. Press the Menu key. 5. Click Save. In the contact list, task list, or memo list, press the Menu key. Sort contacts, tasks, or memos by category 1. 2. Click Filter. 3. Select the check box next to a category. Delete a contact, task, or memo from a category 1. When changing a contact, task, or memo, press the Menu key. 2. Click Categories. 3. Clear the check box beside the category. 4. Press the Menu key. 5. Click Save. 127 User Guide Calculator In the contact list, task list, or memo list, press the Menu key. Delete a category 1. 2. Click Filter. 3. Highlight a category. 4. Press the Menu key. 5. Click Delete. Note: When you delete a category, contacts, tasks, or memos in the category are not deleted. Calculator Use the calculator If you are using your BlackBerry device in landscape view, there are additional functions available for use. If you are using your device in portrait view, to use the alternate function on a key, press the Arrow key. Press a key on the calculator. In the calculator, type a number. Convert a measurement 1. 2. Press the Menu key. 3. Perform one of the following actions:
To convert the number from imperial to metric, click To Metric. To convert the number from metric to imperial, click From Metric. 4. Click a conversion type. 128 User Guide Notifications Notifications Notification basics About notifications and sound profiles Sound profiles define how your BlackBerry device notifies you of calendar and task reminders, and incoming messages, calls, and browser content. Your device has seven preloaded sound profiles: Loud, Medium, Silent, Vibrate Only, Normal, Phone Calls Only, and All Alerts Off. You can create custom sound profiles so you can set different notification options for different items, set ring tones, or set the volume for notification. If you set notification volume to Escalating, the notification volume gradually increases. You can also assign ring tones and notifications to specific contacts in your contact list so that phone calls and messages from the contact are unique. In the sounds application, click Set Ring Tones/Alerts. Change your ring tone 1. 2. Click the application or item that you want to change. 3. Perform one of the following actions:
To use a preloaded ring tone, in the Ringtone field, click a ring tone. To use a ring tone that you downloaded, in the Ringtone field, click Browse. Navigate to a folder that contains ring tones. Click a ring tone. 4. Press the Menu key. 5. Click Save. Switch sound profiles In the sounds application, click a sound profile. Change a sound profile 1. In the sounds application, perform one of the following actions:
To change the Normal sound profile, click Set Ring Tones/Alerts. To change a custom sound profile, click Custom Profiles. Click a profile. 2. Click the application or item that you want to change. 3. Change the notification information. 4. Press the Menu key. 5. Click Save. 129 User Guide Notification basics Silence your device In the sounds application, perform one of the following actions:
To receive LED notification only, click Silent. To receive vibrate notification only, click Vibrate Only. To turn off all notification, including ring tones and notifications for specific contacts and LED notification, click All Alerts Off. In the sounds application, click Custom Profiles. Create a sound profile 1. 2. Click Add Custom Profile. 3. Type a name for the profile. 4. Click an application or item. 5. Set the notification information. 6. Press the Menu key. 7. Click Save. In the sounds application, click Custom Profiles. Delete a custom sound profile You can only delete custom sound profiles. 1. 2. Highlight a profile. 3. Press the Menu key. 4. Click Delete. In the sounds application, click Set Contact Alerts. Assign ring tones and notifications to a contact You can receive different notifications for incoming messages and calls from specific contacts or groups of contacts. Call and message notifications for your contacts are received even if you switch your sound profile to Silent or Vibrate Only. 1. 2. Click Add Contact Alert. 3. Press the Menu key. 4. Click Add Name. 5. Click a contact. 6. 7. Click the application or item that you want to change. 8. Change the notification information. 9. Press the Menu key. 10. Click Save. To add additional contacts, repeat steps 3 to 5. 130 User Guide LED notification In the media application, click Ring Tones. Download a ring tone Depending on your wireless service plan, this feature might not be supported. 1. 2. Click All Ring Tones. 3. Press the Menu key. 4. Click Download Ring Tones. Related topics Legal notice, 245 LED notification LED notification The LED light on the top of your BlackBerry device flashes different colors to indicate different statuses. Green:
You are in a wireless coverage area. Blue:
Your device is connected to a Bluetooth enabled device. Red:
A new message has arrived and your selected sound profile is set to notify you using the LED. If you are using your device with a smart card, your device is accessing data on the smart card. Amber:
The battery power level for your device is low. In the device options, click Bluetooth. Turn off Bluetooth connection notification 1. 2. Press the Menu key. 3. Click Options. 4. Change the LED Connection Indicator field to Off. 5. Press the Menu key. 6. Click Save. To turn on Bluetooth connection notification again, change the LED Connection Indicator field to On. Turn on wireless coverage notification 1. In the device options, click Screen/Keyboard. 131 User Guide Notifications troubleshooting 2. Set the LED Coverage Indicator field to On. 3. Press the Menu key. 4. Click Save. When your BlackBerry device is connected to the wireless network, the LED light flashes green. To turn off wireless coverage notification again, set the LED Coverage Indicator field to Off. Notifications troubleshooting My device is vibrating more times than expected For calls, the number of times that the BlackBerry device vibrates is not determined by the number of vibrations that you set in your sound profile. The device vibrates until the caller or the wireless network ends the connection. I am not receiving notification for incoming calls or messages Try performing the following actions:
In the sounds application, verify that the All Alerts Off sound profile is not selected. If you have assigned a ring tone or notification to a specific contact, in the notification, verify that the Volume field is not set to Silent. Related topics Switch sound profiles, 129 132 User Guide Typing Typing Typing basics Type a symbol Perform one of the following actions:
If you are using your BlackBerry device in portrait view with the SureType input method, press the Symbol key. To view more symbols, press the Symbol key again. Click a symbol. If you are using your device in portrait view with the multi-tap input method, press a key once to type the first symbol on the key, twice to type the second symbol on the key, or three times to type the third symbol on the key. To view a list of symbols that do not appear on the keyboard, press the Symbol key. If you are using your device in landscape view, press the Symbol key. Click a symbol. Type an accent or special character 1. 2. Click the accented or special character in the list that appears when you type. Press and hold a letter key. Cut, copy, and paste text 1. With text highlighted, press the Menu key. 2. Click Cut or Copy. 3. Place the cursor where you want to insert the cut or copied text. 4. Press the Menu key. 5. Click Paste. Clear a field 1. When typing text, press the Menu key. 2. Click Clear Field. Place the cursor where you want to start highlighting text. Highlight text 1. 2. Press the Menu key. 3. Click Select. 4. Place the cursor where you want to stop highlighting text. Cancel a text selection 1. With text selected, press the Menu key. 2. Click Cancel Selection. 133 User Guide Typing basics In the device options, click Screen/Keyboard. Set the cursor speed 1. 2. Set the Key Rate field. 3. Press the Menu key. 4. Click Save. In the device options, click Screen/Keyboard. Turn on key tones 1. 2. Set the Key Tone field to On. 3. Press the Menu key. 4. Click Save. Hide the keyboard Your device shows the keyboard when you click a text field, and hides it when you click away from a text field. You can hide the keyboard manually to display more content on the screen. 1. 2. Click Hide Keyboard. Press the Menu key. To show the keyboard again, press the Menu key. Click Show Keyboard. In the device options, click Screen/Keyboard. Change the keyboard layout 1. 2. Set the Keyboard Layout field. 3. Press the Menu key. 4. Click Save. Change the default keyboard for portrait view You can set your BlackBerrydevice to use either the SureType keyboard or the multi-tap keyboard by default when you use your device in portrait view. 1. 2. Set the Portrait View Keyboard field. 3. Press the Menu key. 4. Click Save. In the device options, click Screen/Keyboard. 134 User Guide Typing input methods Typing input methods About typing When you need to type, your BlackBerry device displays one of three keyboard styles automatically, based on the field that you type in and the orientation of your device. If you are using your device in portrait view, you can switch between the SureType technology keyboard and the multi-tap keyboard. These keyboards show more than one letter on each key. SureType technology combines a traditional phone-style key layout with a familiar computer-style letter layout. SureType technology is designed to predict words as you type them. If you are using your device in landscape view, you can type on a keyboard that uses a computer-style letter layout with one letter on each key. Type text using SureType technology To perform this task, you must be using your device in portrait view. Press the letter key once for each letter in a word. 1. 2. Perform one of the following actions:
To select an item from the list that appears when you type and start typing a new word, highlight the item. Press the Enter key. To select an item from the list that appears when you type and continue typing the same word, click the item. To change a letter in a word that you are typing, highlight the letter. Click the alternate letter that appears on the screen. To change a letter in a word after you finish typing the word, click the word. Highlight the letter. Click the alternate letter that appears on the screen. Type text using multi-tap To perform this task, you must be using your device in portrait view. To type the first letter on a key, press the letter key once. To type the second letter on a key, press the letter key twice. To type the third letter on a key, press the letter key three times. To type the fourth letter on a key, press the letter key four times. Switch typing input methods In the device options, click Language. 1. 2. Perform one of the following actions:
To use the multi-tap input method, set the Input Language field to <Language> Multitap. To use the SureType input method, set the Input Language field to <Language>. 135 User Guide Typing input methods 3. Press the Menu key. 4. Click Save. Switch typing input methods when typing To perform this task, you must be using your device in portrait view. Press the Menu key. 1. 2. Click Enable Multitap or Enable SureType. Change the typing input language To perform this task, you must have more than one language on your BlackBerry device. For more information, contact your wireless service provider or administrator. In the device options, click Language. 1. 2. Change the Input Language field. 3. Press the Menu key. 4. Click Save. In the device options, click Language. Change the input options for SureType technology 1. 2. Click Input Options. 3. Change the input options. 4. Press the Menu key. 5. Click Save. Arabic and Russian typing input methods About typing in Arabic or Russian If your BlackBerry Device Software includes language support for Arabic or Russian and you are using your device in landscape view, you can type in Arabic or Russian using the SureType input method or the multi-tap input method. When you use the SureType input method, you press the letter key for each letter in a word once, even if two letters appear on the key. As you type, a list of possible letter combinations and words appears on the screen. SureType technology selects letter combinations or words from the list based on context. If you try to type a word or letter combination (for example, a web address or an abbreviation) that SureType technology does not recognize, you can use the list that appears on the screen to build the word letter by letter. SureType technology is designed to "learn" new words or letter combinations that you type. When you use the multi-tap input method, you press a letter key once to type the first letter on a key and twice to type the second letter, if a second letter appears on the key. SureType technology is the default typing input method for most fields. Multi-tap is the default for phone number and password fields. You can set your typing input method for all fields to multi-tap. 136 User Guide Spelling checker Type in Arabic or Russian using SureType technology To perform this task, you must be using your BlackBerry device in landscape view. You can only perform this task if your keyboard displays Arabic or Russian letters. 1. 2. Press the letter key for each letter in a word until you have typed the entire word. If your device does not recognize the word that you have typed, perform one of the following actions:
To select a highlighted item from the list that appears when you type and continue typing the same word, click the word. To select a highlighted item from the list that appears when you type and start typing a new word, press the Enter key. Type in Arabic or Russian using multi-tap To perform this task, you must be using your BlackBerry device in landscape view. You can only perform this task if your keyboard displays Arabic or Russian letters. If you have set your typing input method to multi-tap or you are typing a phone number or password, perform one of the following actions:
To type the first letter on a key, press the letter key once. To type the second letter on a key, press the letter key twice. Korean typing input method Typing tips for the Korean typing input method To type the alternate character on a key, press the key twice. To type a number, hold the number key. To convert a Hangul character to its equivalent Chinese character, in the device options, on the Language screen, the Use Space for Han Homonyms check box must be selected. Highlight the character. Press the Space key. Spelling checker Check spelling You can check spelling in messages, calendar entries, tasks, or memos that you create. 1. 2. Click Check Spelling. 3. Perform any of the following actions:
In a message, calendar entry, task, or memo, press the Menu key. To accept the suggested spelling, click a word in the list that appears. To ignore the suggested spelling, press the Escape key. To ignore all instances of the suggested spelling, press the Menu key. Click Ignore All. To add the word to the custom dictionary, press the Menu key. Click Add To Dictionary. To stop checking spelling, press the Menu key. Click Cancel Spell Check. 137 User Guide Spelling checker Correct spelling while you type By default, your BlackBerry device underlines words that it does not recognize. 1. 2. Press the Menu key 3. Perform one of the following actions Place the cursor in the underlined word. To get spelling suggestions, click Get Suggestions. Click a word or press the Escape key to close the list. To add the word to the custom dictionary, click Add to Dictionary. In the device options, click Spell Check. Check spelling automatically before sending email messages 1. 2. Select the Spell Check Email Before Sending option. 3. Press the Menu key. 4. Click Save. In the device options, click Spell Check. Change options for checking spelling You can change the type and length of words that the spelling checker includes when checking spelling. 1. 2. Change one or more options. 3. Press the Menu key. 4. Click Save. In the device options, click Language. Stop displaying spelling suggestions in the list that appears when you type By default, if you start typing a letter combination that your BlackBerry device does not recognize, spelling suggestions appear in bold in the list that appears when you type. 1. 2. Click Input Options. 3. Clear the Include Spell Check Variants checkbox. 4. Press the Menu key. 5. Click Save. In the device options, click Spell Check. Add a word to the custom dictionary 1. 2. Click Custom Dictionary. 3. Press the Menu key. 4. Click New. 5. 6. Press the Enter key. 7. Press the Menu key. 8. Click Save. Type a word or letter combination. 138 User Guide Custom dictionary In the device options, click Spell Check. Change a word in the custom dictionary 1. 2. Click Custom Dictionary. 3. Highlight a word. 4. Press the Menu key. 5. Click Edit. 6. Change the word. 7. Press the Enter key. 8. Press the Menu key. 9. Click Save. In the device options, click Spell Check. Delete a word from the custom dictionary 1. 2. Click Custom Dictionary. 3. Highlight a word. 4. Press the Menu key. 5. Click Delete. 6. Press the Menu key. 7. Click Save. Custom dictionary About the custom dictionary You can add words to the custom dictionary so that your BlackBerry device recognizes the word when you check spelling. Because SureType technology uses the same dictionary, if you are using the SureType input method, words that you add to your custom dictionary are displayed in the list that appears when you type. Add a word to the custom dictionary In the device options, click Custom Dictionary. 1. 2. Press the Menu key. 3. Click New. 4. 5. Press the Enter key. 6. Press the Menu key. 7. Click Save. Type a word or letter combination. 139 User Guide Custom dictionary In the device options, click Custom Dictionary. Change a word in the custom dictionary 1. 2. Highlight a word. 3. Press the Menu key. 4. Click Edit. 5. Change the word. 6. Press the Enter key. 7. Press the Menu key. 8. Click Save. In the device options, click Custom Dictionary. Delete a word from the custom dictionary 1. 2. Highlight a word. 3. Press the Menu key. 4. Click Delete. 5. Press the Menu key. 6. Click Save. In the device options, click Language. Stop adding items to the custom dictionary automatically 1. 2. Click Input Options. 3. Clear the Auto Word Learning check box. 4. Change the Learn Words From Email Messages field to Off. 5. Press the Menu key. 6. Click Save. Stop displaying contacts in the list that appears when you type By default, your BlackBerry device recognizes contacts when you type them. In the device options, click Language. 1. 2. Click Input Options. 3. Clear the Use Contacts as Data Source check box. 4. Press the Menu key. 5. Click Save. 140 User Guide AutoText AutoText About AutoText AutoText is designed to replace specific text that you type with preloaded AutoText entries. If you type text that can be replaced with an AutoText entry, the text changes after you press the Space key. Your BlackBerry device has built-in AutoText entries that correct common mistakes. For example, AutoText changes hte to the. You can create AutoText entries for your common typing mistakes or for abbreviations. For example, you might create an AutoText entry that replaces ttyl with talk to you later. In the device options, click AutoText. Create an AutoText entry 1. 2. Press the Menu key. 3. Click New. 4. 5. In the Replace field, type the text to replace. In the With field, perform one of the following actions:
Type replacement text. To insert a macro (for example, the current date or time), press the Menu key. Click Insert Macro. 6. Perform one of the following actions:
To capitalize the entry exactly as you typed it, set the Using field to Specified Case. To capitalize the entry according to the context, set the Using field to SmartCase. Set the language. 7. 8. Press the Menu key. 9. Click Save. In the device options, click SMS. Turn off AutoText for SMS text messages 1. 2. Set the Disable AutoText field to Yes. 3. Press the Menu key. 4. Click Save. In the device options, click AutoText. Change an AutoText entry 1. 2. Click an AutoText entry. 3. Change the AutoText entry. 4. Press the Menu key. 5. Click Save. 141 User Guide Typing shortcuts In the device options, click AutoText. Delete an AutoText entry 1. 2. Highlight an AutoText entry. 3. Press the Menu key. 4. Click Delete. Undo an AutoText change Press the Backspace/Delete key twice. Typing shortcuts To insert a period, press the Space key twice. The next letter is capitalized. To capitalize a letter, hold the letter key until the capitalized letter appears. To turn on NUM lock, hold the 123 key until the lock indicator appears on the 123 key. To turn off NUM lock, press the 123 key again. To turn on CAP lock, hold the Shift key until the lock indicator appears on the Shift key. To turn off CAP lock, press the Shift key again. To insert an at sign (@) or a period (.) in an email address field, press the Space key. To type a symbol, press the Symbol key. To see more symbols, press the Symbol key again. To change the typing input language quickly when you are using your BlackBerry device in landscape view, click the globe icon. Click an input language. Typing troubleshooting SureType technology does not recognize a word Use the list that appears when you type to help you build words that SureType technology does not recognize. Press the letter key for the first letter in the word once. Highlight a letter in the list. Press the letter key for the next letter in the word once. Highlight a letter combination. Continue typing the word. I cannot check spelling You can only check spelling in English, French, German, Italian, Spanish, Dutch, and Brazilian Portuguese. You can only check the spelling of text that you type. 142 User Guide Language Language Change the display language To perform this task, you must have more than one language on your BlackBerry device. For more information, contact your wireless service provider or administrator. In the device options, click Language. 1. 2. Change the Language field. 3. Press the Menu key. 4. Click Save. Add a display language You can add a display language using the application loader tool of the BlackBerry Desktop Manager. For more information about adding applications, including display languages, see the BlackBerry Desktop Software Online Help. Delete a display language In the setup wizard, complete the instructions on the Language removal screen. About typing input languages You can set a typing input language to use when you type. The typing input language can be different from the display language. When you set a typing input language, AutoText and other typing options change to the selected language. For example, you might use your BlackBerry device in French, but type messages in English. Change the typing input language To perform this task, you must have more than one language on your BlackBerry device. For more information, contact your wireless service provider or administrator. In the device options, click Language. 1. 2. Change the Input Language field. 3. Press the Menu key. 4. Click Save. Change the voice dialing language To perform this task, you must have more than one language on your BlackBerry device. For more information, contact your wireless service provider or administrator. 1. In the device options, click Language. 143 User Guide Change the display options for contacts 2. Change the Voice Dialing Language field. 3. Press the Menu key. 4. Click Save. Change the display options for contacts You can change how your contacts appear in all applications, including the phone, message list, contact list, and calendar. 1. 2. Change the Name Display field. 3. Press the Menu key. 4. Click Save. In the device options, click Language. Language troubleshooting Some characters do not appear correctly on my device The BlackBerry Enterprise Server or BlackBerry Internet Service that is associated with your BlackBerry device might not support the characters. For more information, contact your wireless service provider or administrator. 144 User Guide Display and keyboard Display and keyboard Backlighting About backlighting The backlighting for the screen is designed to adjust automatically so that you can use your device in various lighting conditions. In the device options, click Screen/Keyboard. Set the brightness of the backlighting 1. 2. Set the Backlight Brightness field. 3. Press the Menu key. 4. Click Save. In the device options, click Screen/Keyboard. Set how long backlighting remains on 1. 2. Set the Backlight Timeout field. 3. Press the Menu key. 4. Click Save. In the device options, click Screen/Keyboard. Stop backlighting from dimming automatically 1. 2. Change the Automatically Dim Backlight field to Off. 3. Press the Menu key. 4. Click Save. Display options In the media application, click Pictures. Use a picture as the Home screen background 1. 2. Click a category. 3. Highlight a picture. 4. Press the key. 5. Click Set As Home Screen Image. To clear the picture from the Home screen, press the key. Click Reset Home Screen Image. 145 User Guide Display options In the media application, click Pictures. Download a Home screen background Depending on your wireless service plan, this feature might not be supported. 1. 2. Click a category. 3. Press the Menu key. 4. Click Download Images. Set owner information Owner information appears on your BlackBerry device screen when the device is locked. 1. 2. 3. Press the Menu key. 4. Click Save. In the device options, click Owner. Type your contact information. In the device options, click Screen/Keyboard. Change the display font 1. 2. Change the font fields. 3. Press the Menu key. 4. Click Save. About organizing applications Application icons can appear on the Home screen or in an application list. The first few applications in the application list might also appear on the Home screen. In the application list, press the Menu key. Add an application folder 1. 2. Click Add Folder. 3. 4. 5. Click Add. Type a name for the folder. To change the folder icon, click the Icon field. Slide your finger left or right to view the folder icons. Click a folder icon. Change an application folder You can only rename application folders that you create. 1. On the Home screen, highlight an application folder. 2. Press the Menu key. 3. Click Edit Folder. 4. Change the folder information. 146 User Guide 5. Click Save. Keyboard options In the application list or in an application folder, highlight an application icon. Move an application icon 1. 2. Press the Menu key. 3. Perform one of the following actions:
To move the application icon to a different location in the application list, click Move. Click the new location. To move the application icon into an application folder, click Move to folder. Click an application folder. To move the application icon out of an application folder, click Move to folder. Click Home or an application folder. Hide an application icon Depending on your theme, you might not be able to hide some application icons. 1. 2. Press the Menu key. 3. Click Hide. In the application list, highlight an application icon. To view a hidden application, press the Menu key. Click Show All. In the application list, highlight an application folder. Delete an application folder 1. 2. Press the Menu key. 3. Click Delete. Keyboard options In the device options, click Screen/Keyboard. Turn on key tones 1. 2. Set the Key Tone field to On. 3. Press the Menu key. 4. Click Save. In the device options, click Screen/Keyboard. Set the cursor speed 1. 2. Set the Key Rate field. 3. Press the Menu key. 4. Click Save. 147 User Guide Themes Assign an application to a Convenience key Your BlackBerry device has one Convenience key on the left side of the device and one on the right side. Depending on your theme, you might not be able to change the application that is assigned to a Convenience key. 1. 2. Change the Right Side Convenience Key Opens or Left Side Convenience Key Opens fields. 3. Press the Menu key. 4. Click Save. In the device options, click Screen/Keyboard. Themes About themes Depending on your wireless service provider, you might be able to set a theme on your BlackBerry device that changes how items such as applications, indicators, words, and icons appear. Themes might be preloaded on your device, or you might be able to download themes that are in .cod file format. Switch themes 1. 2. Click a theme. In the device options, click Theme. In the device options, click Theme. Delete a theme You can only delete themes that you have downloaded to your BlackBerry device. 1. 2. Highlight a theme. 3. Press the Menu key. 4. Click Delete. Download a theme Depending on your wireless service provider, this feature might not be supported. 1. 2. Press the Menu key. 3. Click Download Themes. In the device options, click Theme. 148 User Guide Accessibility options Accessibility options In the device options, click Advanced Options. Change the contrast You can change the color contrast to grayscale or reverse contrast. 1. 2. Click Accessibility. 3. Change the Color Contrast field. 4. Press the Menu key. 5. Click Save. Display troubleshooting My device screen turns off When you do not use your BlackBerry device for a period of time, the screen turns off to conserve battery power. To turn on the screen, click the screen or press a key. My display changed Depending on your theme, display options, such as your font and Home screen background, might change when you switch themes. Related topics Change the display font, 146 Use a picture as the Home screen background, 84 No application opens when I press a Convenience key Try performing the following actions:
Verify that you have not deleted the application that you assigned to the key. Assign a different application to the key. 149 User Guide Search 150 User Guide Search Search Messages, attachments, and web pages Search for messages You can search for messages on your BlackBerry device. You might also be able to search for messages in the email application on your computer or in another integrated email account if your device is associated with an email account that uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. 1. 2. Click Search. 3. Specify the search criteria. 4. Press the Menu key. 5. Perform one of the following actions:
In a message list, press the Menu key. To search for messages without saving your search criteria, click Search. To save the search criteria, click Save. Type a title. Press the Menu key. Click Save. To search for messages using the criteria from your last search, click Last. Press the Menu key. Click Search. Note: If you search for messages, your device does not search attachments. To stop a search, press the Escape key. Search criteria Search Type:
Change whether you search for messages on your BlackBerry device or for messages in an email application on your computer or in another integrated email account. Name:
Specify one or more contacts or email addresses that your device should search for in messages. You can also specify part of a name to widen the search. In:
Change the type of address field that your device should search in for the name or email address. Subject:
Specify one or more words that your device should search for in the subject of messages. Message:
Specify one or more words that your device should search for in the body of messages. Include Encrypted Messages:
Specify whether your device searches encrypted messages, plain text messages, and digitally signed messages. 151 User Guide Service:
Messages, attachments, and web pages If your device is associated with more than one email address, change the email account that your device should search in for messages. Folder:
Change the folder that your device should search for messages in. Show:
Change the status of messages that your device should search for. Type:
Change the type of messages that your device should search for. Manage message search results You can manage results of searches for messages in an email application on your computer or in another integrated email account. 1. 2. Press the Menu key. 3. Perform one of the following actions:
In the search results, highlight a message. To view more available search results, click Get More Results. To add a message to a message list, click Add. To add all the messages to a message list, click Add All. To delete a message from the search results, click Delete. To delete the search results, click Delete Search. To start a new search, click Search. CAUTION: If you delete a message from the message search results, the message is also deleted from the email application on your computer or another integrated email account. Search for messages by contact or subject You can search for messages on your BlackBerry device by contact or subject. 1. 2. Press the Menu key. 3. Click one of the following menu items:
In a message list, highlight a message. Search Sender Search Recipient Search Subject Search for text in a message, in an attachment, or on a web page To search for text in a presentation attachment, you must view the presentation in text view or in text and slide view. In a message, in an attachment, or on a web page, press the Menu key. 1. 2. Click Find. 152 User Guide Organizer data Type the text. 3. 4. Press the Enter key. To search for the next instance of the text, press the Menu key. Click Find Next. In a message list, press the Menu key. View a list of saved searches 1. 2. Click Search. 3. Press the Menu key. 4. Click Recall. In the list of saved searches, highlight a search. Change a saved search 1. 2. Press the Menu key. 3. Click Edit Search. 4. Edit the search criteria. 5. Press the Menu key. 6. Click Save. In the list of saved searches, highlight a search. Delete a saved search 1. 2. Press the Menu key. 3. Click Delete Search. Organizer data Search for organizer data You can search for organizer data on your BlackBerry device that contains specific information. 1. In the search application, perform any of the following actions:
In the Text field, type text or a phone number to search for. In the Name field, specify a contact name to search for. 2. Select the check box beside one or more applications. 3. Press the Menu key. 4. Click Search. Note: If you type more than one word in the Text or Name field, only items that contain all the words appear. To stop a search, press the Escape key. 153 User Guide Organizer data Search for contacts in your organization's address book To perform this task, your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. In the contact list, press the Menu key. 1. 2. Click Lookup. 3. 4. Press the Enter key. Type part or all of a contact name. In the contact lookup results, highlight a contact. Manage contact lookup results 1. 2. Press the Menu key. 3. Perform one of the following actions:
To add a contact to your contact list, click Add to Contacts. To add all the contacts, click Add All to Contacts. To view information for a contact, click View. To delete a contact from the contact lookup results, click Delete. To delete the contact lookup results, click Delete Lookup. To start a new contact lookup, click Lookup. 154 User Guide Synchronization Synchronization About synchronization The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) between your BlackBerry device and the email application on your computer over the wireless network. The wireless email reconciliation feature is designed to reconcile email messages between your device and the email application on your computer over the wireless network. When you file or delete email messages on your device, these email messages should be filed or deleted in your email application. Likewise, any changes that you make to email messages in the email application on your computer should be reflected on your device. If wireless data synchronization or wireless email reconciliation is not available on your device or you have turned them off, you can use the synchronization tool of the BlackBerry Desktop Manager to synchronize your organizer data and email messages. For more information, see the BlackBerry Desktop Software Online Help. In a message list, press the Menu key. Reconcile email messages over the wireless network Set the Wireless Reconcile option for each email address that is associated with your BlackBerry device. 1. 2. Click Options. 3. Click Email Reconciliation. 4. 5. Set the Wireless Reconcile field to On. 6. Press the Menu key. 7. Click Save. If necessary, change the Message Services field. To stop reconciling email messages over the wireless network, set the Wireless Reconcile field to Off. In a message list, press the Menu key. Delete email messages over the wireless network Set the Delete On option for each email address that is associated with your BlackBerry device. 1. 2. Click Options. 3. Click Email Reconciliation. 4. 5. Set the Delete On field. 6. Press the Menu key. 7. Click Save. If necessary, change the Message Services field. It takes a short period of time for messages to be deleted over the wireless network. To delete messages on your device only, set the Delete On field to Handheld. Related topics 155 User Guide Prerequisites: Synchronizing organizer data over the wireless network Delete multiple messages, 33 Prerequisites: Synchronizing organizer data over the wireless network Your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. You must synchronize your organizer data using the synchronization tool of the BlackBerry Desktop Manager. For more information, see the BlackBerry Desktop Software Online Help. In the contact list, a calendar, the task list, or the memo list, press the Menu key. Synchronize organizer data over the wireless network 1. 2. Click Options. 3. 4. Change the Wireless Synchronization field to Yes. 5. Press the Menu key. 6. Click Save. To synchronize calendar entries, click a calendar. To stop synchronizing organizer data over the wireless network, change the Wireless Synchronization field to No. About synchronization conflicts A synchronization conflict occurs when you change the same email message or organizer data item on your BlackBerry device and in the email application on your computer. If you reconcile your email messages using wireless email reconciliation, on your device, you can set whether the email messages on your device or the email messages on your computer take precedence when an email reconciliation conflict occurs. If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes precedence over the organizer data on your device when a data synchronization conflict occurs. In a message list, press the Menu key. Manage email reconciliation conflicts Set the On Conflicts option for each email address that is associated with your BlackBerry device. 1. 2. Click Options. 3. Click Email Reconciliation. 4. 5. Set the On Conflicts field. 6. Press the Menu key. 7. Click Save. If necessary, change the Message Services field. 156 User Guide Manage data synchronization conflicts Manage data synchronization conflicts You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data synchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of the BlackBerry Desktop Manager. For more information about managing conflicts that occur during organizer data synchronization, see the BlackBerry Desktop Software Online Help. About backing up and restoring device data If you have installed the BlackBerry Desktop Software on your computer, you can back up and restore most of your BlackBerry device data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the backup and restore tool of the BlackBerry Desktop Manager. For more information, see the BlackBerry Desktop Software Online Help. If your device is associated with an email account that uses a BlackBerry Enterprise Server, you might be able to restore synchronized organizer data to your device over the wireless network. To restore synchronized organizer data over the wireless network, you must have an activation password. For more information, contact your administrator. Prerequisites: Restoring data over the wireless network Your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. Your device must be connected to the wireless network. Your administrator must provide you with an enterprise activation password. Delete all device data Before you delete your BlackBerry device data, consider backing up the data so that you have a copy on your computer before you delete it from your device. CAUTION: If you have turned on content protection, the process for deleting all device data can take up to an hour to complete. You cannot stop the process after you start it. If you reset your device, the process continues after the device restarts. 1. 2. Click General Settings. 3. Press the Menu key. 4. Click Wipe Handheld. 5. 6. Click Continue. Type blackberry. 7. To delete all third-party applications from your device, select the Include third-party applications check box. In the device options, click Security Options. Empty the deleted items folder on your computer from your device To perform this task, your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. 157 User Guide Synchronization troubleshooting In a message list, press the Menu key. 1. 2. Click Options. 3. Click Email Reconciliation. 4. 5. Press the Menu key. 6. Click Purge Deleted Items. If necessary, change the Message Services field. Synchronization troubleshooting Email messages are not reconciling over the wireless network Try performing the following actions:
Verify that your BlackBerry device is connected to the wireless network. Verify that wireless email reconciliation is turned on. Reconcile email messages manually. In a message list, press the Menu key. Click Reconcile Now. Related topics Reconcile email messages over the wireless network, 155 I am not receiving email messages from personal folders on my computer If your BlackBerry device is associated with a Microsoft Outlook email account, you must use the synchronization tool of the BlackBerry Desktop Manager to reconcile email messages in personal folders. For more information, see the BlackBerry Desktop Software Online Help. Email messages are not being deleted over the wireless network Try performing the following actions:
If you delete multiple email messages using the Delete Prior menu item, the email messages are not deleted during wireless email reconciliation. To delete multiple email messages on your BlackBerry device, highlight the email messages and press the Menu key. Click Delete Messages. In the email reconciliation options, verify that the Delete On field is set to Mailbox & Handheld. Related topics Delete email messages over the wireless network, 155 Organizer data is not synchronizing over the wireless network Try performing the following actions:
Verify that your BlackBerry device is connected to the wireless network. Verify that wireless data synchronization is turned on in the contact list, calendar, task list, and memo list. If you use the BlackBerry Internet Service, you must use the synchronization tool of the BlackBerry Desktop Manager to synchronize calendar data. For more information, see the BlackBerry Desktop Software Online Help. Related topics Synchronize organizer data over the wireless network, 156 158 User Guide Synchronization troubleshooting Custom contact list field data is not appearing on my computer You can only synchronize the data in a custom contact list field with a text field in the email application on your computer. For example, you cannot add a contact's birthday to a custom contact list field on your BlackBerry device and synchronize it with the email application on your computer, because the birthday field is a date field in the email application on your computer. Some characters in calendar entries do not appear correctly after synchronization If you schedule appointments or meetings on your BlackBerry device that contain special characters or accents, your computer might not support these characters. On your computer, verify that you are using the correct default code page and that the correct font support is installed on your computer. For more information, see the documentation for the operating system on your computer. 159 User Guide Bluetooth technology 160 User Guide Bluetooth technology Bluetooth technology Bluetooth technology basics About Bluetooth technology Bluetooth technology is designed to enable you to establish a wireless connection between your BlackBerry device and a Bluetooth enabled device, such as a handsfree car kit or wireless stereo headset. After you pair your BlackBerry device with a Bluetooth enabled device, you can connect to that Bluetooth enabled device when the device is within range of your BlackBerry device (a typical range is approximately 10 meters). When you turn on Bluetooth technology or when you connect your BlackBerry device to another Bluetooth enabled device, Bluetooth icons appear in the device status section of the screen. For more information about Bluetooth icons, see the printed documentation that came with your BlackBerry device. Turn on Bluetooth technology In the device options, click Bluetooth. 1. 2. Press the 3. Click Enable Bluetooth. key. To turn off Bluetooth technology, press the key. Click Disable Bluetooth. Pair with a Bluetooth enabled device Some Bluetooth enabled devices have a passkey that you must type before you can pair with them. 1. 2. 3. 4. In the Bluetooth setup application, click Search or Listen. If necessary, click a Bluetooth enabled device. If necessary, type the passkey for the Bluetooth enabled device on your BlackBerry device. If necessary, type the passkey for the Bluetooth enabled device on the Bluetooth enabled device. Connect to a paired Bluetooth enabled device To perform this task, you must turn on Bluetooth technology. In the device options, click Bluetooth. 1. 2. Highlight a Bluetooth enabled device. 3. Press the Menu key. 4. Click Connect. To disconnect from a paired Bluetooth enabled device, highlight the device. Press the Menu key. Click Disconnect. Related topics Turn on Bluetooth technology, 161 Pair with a Bluetooth enabled device, 161 161 User Guide Bluetooth technology basics Switch to a paired Bluetooth enabled device during a call To perform this task, you must turn on Bluetooth technology. 1. During a call, press the Menu key. 2. Click Activate <Bluetooth device>. Related topics Turn on Bluetooth technology, 161 Pair with a Bluetooth enabled device, 161 Share contacts with a paired Bluetooth enabled car kit In the device options, click Bluetooth. 1. 2. Highlight a Bluetooth enabled car kit. 3. Press the Menu key. 4. Click Connect. 5. Press the Menu key. 6. Click Transfer Contacts. Receive a media file using Bluetooth technology To perform this task, Bluetooth technology must be turned on and your BlackBerry device must be paired with a Bluetooth enabled device. In the media application, click a media type. 1. 2. Press the Menu key. 3. Click Receive Using Bluetooth. 4. Click Yes. 5. Click Save. Send a media file To perform this task with a paired Bluetooth enabled device, you must turn on Bluetooth technology. In the media application, click a media type. If necessary, click a category. You can only send media files that you added. 1. 2. 3. Highlight a media file. 4. Press the Menu key. 5. Click one of the following menu items:
Send As Email Send As MMS Send Using Bluetooth 162 User Guide Bluetooth technology options In the device options, click Bluetooth. Rename a paired Bluetooth enabled device 1. 2. Highlight a paired Bluetooth enabled device. 3. Press the Menu key. 4. Click Device Properties. 5. 6. Press the Menu key. 7. Click Save. In the Device Name field, change the name for the Bluetooth enabled device. Delete a paired Bluetooth enabled device To perform this task, your BlackBerry device must not be connected to the Bluetooth device. In the device options, click Bluetooth. 1. 2. Highlight a Bluetooth enabled device. 3. Press the Menu key. 4. Click Delete Device. Bluetooth technology options In the device options, click Bluetooth. Prevent your device from sharing contacts with Bluetooth enabled devices 1. 2. Press the Menu key. 3. Click Options. 4. Change the Contacts Transfer field. 5. Press the Menu key. 6. Click Save. To share contacts with Bluetooth enabled devices again, change the Contacts Transfer field to All Entries. In the device options, click Bluetooth. Restrict outgoing calls 1. 2. Press the Menu key. 3. Click Options. 4. Set the Allow outgoing calls field to Never or If Unlocked. 5. Press the Menu key. 6. Click Save. 163 User Guide Bluetooth technology options In the device options, click Bluetooth. Make your BlackBerry device discoverable 1. 2. Press the Menu key. 3. Click Options. 4. Set the Discoverable field to Yes. 5. Press the Menu key. 6. Click Save. In the device options, click Bluetooth. Change the pairing name for your BlackBerry device 1. 2. Press the Menu key. 3. Click Options. 4. 5. Press the Menu key. 6. Click Save. In the Device Name field, type a name for your BlackBerry device. In the device options, click Bluetooth. Turn off Bluetooth connection notification 1. 2. Press the Menu key. 3. Click Options. 4. Change the LED Connection Indicator field to Off. 5. Press the Menu key. 6. Click Save. To turn on Bluetooth connection notification again, change the LED Connection Indicator field to On. Turn off the prompt that appears when connecting or pairing In the device options, click Bluetooth. 1. 2. Highlight a Bluetooth enabled device. 3. Press the Menu key. 4. Click Device Properties. 5. Set the Trusted field to Yes. 6. Press the Menu key. 7. Click Save. To turn on the prompt again, set the Trusted field to No. Turn off a Bluetooth profile 1. In the device options, click Bluetooth. 164 User Guide Bluetooth technology options 2. Press the Menu key. 3. Click Options. 4. Clear the check box beside one or more Bluetooth profiles. 5. Press the Menu key. 6. Click Save. Related topics Bluetooth profiles, 165 Bluetooth profiles Headset (HSP) This profile allows you to connect your BlackBerry device to Bluetooth enabled headsets that support the Headset profile. Handsfree (HFP) This profile allows you to connect your device to Bluetooth enabled headsets and car kits that support the Handsfree profile. Serial Port Profile This profile allows you to connect your device to Bluetooth enabled devices that support desktop connectivity, wireless bypass, and data transfer. Desktop Connectivity This service allows you to connect your device to a Bluetooth enabled computer that is running BlackBerry Desktop Software so that you can synchronize your organizer data. Wireless Bypass This service allows you to connect your device to a Bluetooth enabled computer that is running BlackBerry Desktop Software so that you can send and receive email messages and synchronize your organizer data without using a connection to the wireless network. Your device must be associated with an email account that uses a BlackBerry Enterprise Server. Data Transfer This service allows you to connect your device to Bluetooth enabled devices that support the transfer of data such as media files. Dial-Up Networking (DUN) This profile allows you to use your device as a modem when it is connected to a Bluetooth enabled computer that is running BlackBerry Desktop Software. Audio Source (A2DP) This profile allows you to output audio to Bluetooth enabled devices that support stereo audio such as stereo headsets, speakers, and car kits. A/V Remote Control (AVRCP) This profile allows you to use the buttons on a Bluetooth enabled headset to perform actions such as adjusting the volume or playing the next or previous media file on your BlackBerry device. 165 User Guide Bluetooth technology troubleshooting Encrypt data that you send or receive using Bluetooth technology To perform this task, the paired Bluetooth enabled device must support data encryption. In the device options, click Bluetooth. 1. 2. Press the Menu key. 3. Click Options. 4. Change the Security Level field to High+Encryption. 5. Press the Menu key. 6. Click Save. In the device options, click Bluetooth. Turn off automatic reconnection to Bluetooth enabled devices By default, when you turn on your BlackBerry device, your device attempts to connect to the last Bluetooth enabled device you used. 1. 2. Press the Menu key. 3. Click Options. 4. Change the Connect on Power Up field to No. 5. Press the Menu key. 6. Click Save. Bluetooth technology troubleshooting I cannot type a passkey on a Bluetooth enabled device If you cannot type a passkey on a Bluetooth enabled device, the passkey might already be defined. On your BlackBerry device, in the Enter passkey for <device name> field, try typing 0000. My list of paired Bluetooth enabled devices does not appear Try performing the following actions:
Verify that Bluetooth technology is turned on. Verify that you have added Bluetooth enabled devices to the paired Bluetooth enabled devices list. Related topics Bluetooth technology basics, 161 I cannot pair with a Bluetooth enabled device Try performing the following actions:
Verify that your BlackBerry device is compatible with the Bluetooth enabled device. For more information, see the documentation that came with the Bluetooth enabled device. Allow the Bluetooth enabled device to discover your BlackBerry device. In the Bluetooth setup application, click Listen. 166 User Guide Bluetooth technology troubleshooting Turn off encryption for Bluetooth connections between your BlackBerry device and the Bluetooth enabled device. In the device options, click Bluetooth. Highlight a Bluetooth enabled device. Press the Menu key. Click Device Properties. Change the Encryption field to Disabled. Press the Menu key. Click Save. I cannot share contacts with a paired Bluetooth enabled device Try performing the following actions:
Verify that Bluetooth technology is turned on. Verify that your BlackBerry device is paired with the Bluetooth enabled device. Verify that, in the Bluetooth options, the Contacts Transfer field is not set to Disabled. Verify that your BlackBerry device is connected to a Bluetooth enabled device that supports the Handsfree profile or the Object Push profile. For more information about supported profiles, see the documentation that came with the Bluetooth enabled device. Related topics Bluetooth technology basics, 161 167 User Guide GPS technology 168 User Guide GPS technology GPS technology About GPS technology Location-based applications can use your GPS location to provide you with other location-based information. For example, a location-
based application could use your GPS location to provide you with driving directions. If your device does not have an internal GPS receiver or your wireless service provider does not support location-based services and you want to use GPS technology, you can pair your BlackBerry device with a Bluetooth enabled GPS receiver. For more information, contact your wireless service provider. In the device options, click Advanced Options. Get your GPS location 1. 2. Click GPS. 3. Press the Menu key. 4. Click Refresh GPS. The longitude and latitude coordinates for your current location appear. Prevent others from tracking your location If your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server, your administrator might be able to track the location of your device. 1. 2. Click GPS. 3. Change the GPS Services field to Location Off. 4. Press the Menu key. 5. Click Save. In the device options, click Advanced Options. GPS technology troubleshooting I cannot use GPS technology Try performing the following actions:
If you are outdoors, move away from buildings and expose your device to open sky. If you are indoors, move close to a window. If you have paired your BlackBerry device with a Bluetooth enabled GPS receiver, verify that the Bluetooth enabled GPS receiver is turned on. If you are using GPS technology for the first time, wait a short period of time for your device to get your GPS location. 169 User Guide Maps 170 User Guide Maps Map basics Maps Get directions 1. On a map, press the Menu key. 2. Click Get Directions. 3. Perform one of the following actions to specify a starting location:
To specify your current location, click Where I Am. To specify a new location, click Enter Address. To type location information in specific address fields, select the Advanced check box. To specify a saved location, click Favorites. To specify a location for a contact, click From Contacts. To specify a recently viewed location, click the location. 4. Select or clear the check box beside one or more route options. 5. Repeat step 3 to specify an ending location. To get directions from the ending location to the starting location, press the Menu key. Click Reverse Directions. View directions as a route on a map When viewing text directions, click View On Map. To view text directions again, press the Menu key. Click View Directions. Send a route or a map 1. On a map, press the Menu key. 2. Click Send Directions or Send Location. 3. Click a message type. View a location on a map 1. On a map, press the Menu key. 2. Click Find Location. 3. Perform one of the following actions:
To view your current location, click Where I Am. To view a new location, click Enter An Address. To type location information in specific address fields, select the Advanced check box. To view a saved location, click Favorites. To view a location for a contact, click From Contacts. To view a location that you viewed recently, click the location. 171 User Guide Map basics View a list of points of interest near a location You can search for points of interest such as businesses, airports, schools, parks, or landmarks. 1. On a map, press the Menu key. 2. Click Local Search. 3. 4. Press the Enter key. Type the point of interest information. View points of interest on a map When viewing a list of points of interest, click View On Map. To view a list of points of interest again, press the Menu key. Click View Businesses. Track your movement To perform this task, you must set a GPS receiver to use when you track your movement. 1. On a map, press the Menu key. 2. Click Start GPS Navigation. To stop tracking your movement, press the Menu key. Click Stop GPS Navigation. Related topics About GPS technology, 169 Show or hide a layer on a map 1. On a map, press the Menu key. 2. Click Layers. 3. Highlight a layer. 4. Press the Menu key. 5. Click Show or Hide. If necessary, expand the Favorites folder and the Locations folder. Set a home or work address 1. On a map, press the Menu key. 2. Click Layers. 3. 4. Highlight Home or Work. 5. Press the Menu key. 6. Click Edit. 7. 8. Press the Menu key. 9. Click Lookup Address. Edit the address information. 172 User Guide Navigation Navigation Zoom in to a direction on a route 1. On a map, highlight a direction on a route. 2. Press the Menu key. 3. Click Zoom To Point. Zoom in to or out from a map 1. On a map, press the Menu key. 2. Click Zoom. 3. Perform one of the following actions:
To zoom in, slide your finger up on the zoom bar. To zoom out, slide your finger down on the zoom bar. Pan a map On a map, slide your finger in any direction. Maps bookmarks Add a bookmark for a location or route 1. On a map, press the Menu key. 2. Click Add To Favorites. 3. Perform any of the following actions:
To rename the bookmark, in the Label field, type a new name. To file the bookmark in a different location, change the Folder field. 4. Click OK. Change a bookmark for a location or route 1. On a map, press the Menu key. 2. Click Find Location. 3. Click Favorites. 4. Highlight a bookmark. 5. Press the Menu key. 6. Click Edit. 7. Change the bookmark. 8. Press the Menu key. 173 Map options User Guide 9. Click Save. Delete a bookmark for a location or route 1. On a map, press the Menu key. 2. Click Find Location. 3. Click Favorites. 4. Highlight a bookmark. 5. Press the Menu key. 6. Click Delete. Add a bookmark folder for locations or routes 1. On a map, press the Menu key. 2. Click Find Location. 3. Click Favorites. 4. Press the Menu key. 5. Click Add Subfolder. File a bookmark for a location or route 1. On a map, press the Menu key. 2. Click Find Location. 3. Click Favorites. 4. Highlight a bookmark. 5. Press the Menu key. 6. Click Move. 7. Click a new location. Map options Set the GPS receiver that you use to track your movement 1. On a map, press the Menu key. 2. Click Options. 3. Change the GPS Source field. 4. Press the Menu key. 5. Click Save. Clear the map cache 1. On a map, press the Menu key. 2. Click Options. 174 User Guide Map options 3. Press the Menu key. 4. Click Clear Cache. 5. Click Delete. View status information at the top of a map You can view the battery power level, wireless coverage level indicators, the time, and satellite and Bluetooth connection information at the top of maps. 1. On a map, press the Menu key. 2. Click Options. 3. Change the Hide Title Bar field to No. 4. Press the Menu key. 5. Click Save. To hide the status information again, change the Hide Title Bar field to Yes. View north at the top of a map By default, when you are tracking your movement, the direction that you are moving appears at the top of the map. 1. On a map, press the Menu key. 2. Click North Up. To view the direction that you are moving at the top of the map again, press the Menu key. Click Track Up. Hide the tracking information at the bottom of a map 1. When tracking your movement on a map, press the Menu key. 2. Click Hide Dashboard. To view the tracking information again, press the Menu key. Click Show Dashboard. Keep backlighting on when you track your movement By default, backlighting turns off automatically after a timeout to conserve battery power. You can change map options so that backlighting remains on when you track your movement unless the battery power level drops below a specified percentage. 1. On a map, press the Menu key. 2. Click Options. 3. Change the Backlight Timeout When field. 4. Press the Menu key. 5. Click Save. Related topics Set how long backlighting remains on, 145 175 User Guide Maps troubleshooting In the camera, press the Menu key. Add GPS location information to pictures You can add the latitude and longitude coordinates for your current location to pictures that you take. 1. 2. Click Options. 3. Change the Geotagging field to Enabled. 4. Press the Menu key. 5. Click Save. To stop adding GPS location information to pictures, set the Geotagging field to Disabled. In the media application, click Pictures. View GPS location information for a picture on a map When you highlight a picture that includes GPS location information, a globe indicator appears beside the file name in the lower-left corner of the screen. 1. 2. Click a category. 3. Highlight a picture that includes GPS location information. 4. Press the Menu key. 5. Click View on Map. Maps troubleshooting Diagonal lines appear on a map Diagonal lines appear on a map when your BlackBerry device loads a new map or when your device is not connected to the wireless network. If diagonal lines appear for a long period of time, verify that your device is connected to the wireless network. 176 User Guide BlackBerry Messenger BlackBerry Messenger Contacts In BlackBerry Messenger, on the Contact list screen, press the Menu key. Add a contact You must invite contacts to use BlackBerry Messenger before they are added to your BlackBerry Messenger contact list. 1. 2. Click Add a Contact. 3. 4. Click the contact. 5. Type part or all of the contact name. If you have turned on invitation passwords and you want to set a password, type an invitation question and answer. Click OK. Otherwise, click Cancel to continue. If you want to add a custom message to your invitation, type a message. 6. 7. Click OK. In BlackBerry Messenger, on the Contact list screen, press the Menu key. Turn on invitation passwords If you turn on invitation passwords, a question and password screen appears each time that you invite a contact. Contacts who answer your question with the correct invitation password are added to your contact list. 1. 2. Click Options. 3. Change the Ask Password Question When Adding Contacts field to Yes. 4. Press the Menu key. 5. Click Save. To turn off invitation passwords, change the Ask Password Question When Adding Contacts field to No. Respond to an invitation 1. 2. Click one of the following menu items:
In BlackBerry Messenger, in the Requests group, click an invitation. Accept Decline Remove Note: If you click Remove, the contact who sent the invitation does not receive confirmation that your email address is a correct email address. 177 User Guide Groups In BlackBerry Messenger, on the Contact list screen, press the Menu key. Turn off invitation forwarding options If you turn off invitation forwarding, contacts that you invite can only accept invitations from the original email address or PIN that you sent the invitation to. 1. 2. Click Options. 3. Change the Allow Forwarding of Requests field to No. 4. Press the Menu key. 5. Click Save. In BlackBerry Messenger, on the Contact list screen, highlight a contact. View a contact's information 1. 2. Press the Menu key. 3. Click Contact Info. In BlackBerry Messenger, on the Contact list screen, highlight a contact. Rename a contact When you rename a contact, their custom display name stops appearing on the Contact list screen. 1. 2. Press the Menu key. 3. Click Rename Contact. 4. 5. Click OK. Type a name. To view the contact's custom display name again, click Set Original Name. In BlackBerry Messenger, on the Contact list screen, highlight a contact. Delete a contact 1. 2. Press the Menu key. 3. Click Delete Contact. Groups In BlackBerry Messenger, on the Contact list screen, press the Menu key. Add a group 1. 2. Click Add Group. 3. 4. Click OK. Type a name for the group. 178 User Guide Conversations In BlackBerry Messenger, on the Contact list screen, highlight a contact. Move a contact to a different group 1. 2. Press the Menu key. 3. Click Move Contact. 4. Click a group. In BlackBerry Messenger, on the Contact list screen, highlight a group. Rename a group 1. 2. Press the Menu key. 3. Click Edit Group. 4. 5. Click OK. Type a name for the group. Delete a group You must move your contacts out of a group before you can delete that group. There must be at least one group in your BlackBerry Messenger contact list; you cannot delete the last remaining group in your contact list. 1. 2. Press the Menu key. 3. Click Delete Group. In BlackBerry Messenger, highlight a group. Conversations In BlackBerry Messenger, on the Contact list screen, highlight a contact. Start a conversation 1. 2. Press the Menu key. 3. Click Start Conversation. 4. 5. Press the Enter key. Type a message. Open a conversation Conversations appear in the Conversations group and in the main message list. In BlackBerry Messenger, in the Conversations group, click a contact. Add an emoticon 1. During a BlackBerry Messenger conversation, press the Emoticon key. 2. Click an emoticon. 179 User Guide Conversations Send a file to a contact 1. During a BlackBerry Messenger conversation, press the Menu key. 2. Click Send a File. 3. Navigate to a folder that contains pictures or audio files. 4. Click a file. In BlackBerry Messenger, during a conversation, press the Menu key. Send a voice note to a contact You can record and send a new voice note to a contact. You cannot save voice notes or send saved voice notes. 1. 2. Click Send Voice Note. 3. Record a voice note. 4. Click Send. Send a vCard contact attachment You can send vCard contact attachments of contacts in your BlackBerry Messenger contact list or contacts in the main contact list on your BlackBerry device. 1. 2. Click Forward Contact. 3. Perform one of the following options:
In BlackBerry Messenger, during a conversation, press the Menu key. If the contact that you want to forward is in your main contact list, click BlackBerry Contacts. Click a contact. If the contact that you want to forward is in your BlackBerry Messenger contact list, click Messenger Contacts. Select one or more BlackBerry Messenger contacts. Click OK. Ping a contact When you ping a contact, the contact's BlackBerry device vibrates. 1. During a BlackBerry Messenger conversation, press the Menu key. 2. Click Ping Contact. In BlackBerry Messenger, on the Contact list screen, press the Menu key. Turn off ping vibration 1. 2. Click Options. 3. Change the Vibrate When Receiving a Ping field to No. 4. Press the Menu key. 5. Click Save. To turn on ping vibration again, change the Vibrate When Receiving a Ping field to Yes. 180 User Guide Conversations In BlackBerry Messenger, on the Contact list screen, press the Menu key. Prevent conversations from appearing in the main message list 1. 2. Click Options. 3. Change the Show Conversations in Message List field to No. 4. Press the Menu key. 5. Click Save. To view conversations in the main message list again, change the Show Conversations in Message List field to Yes. In BlackBerry Messenger, during a conversation, press the Menu key. Start a conference 1. 2. Click Invite to Conference. 3. Select one or more BlackBerry Messenger contacts. 4. Click OK. View conference participants 1. 2. Click View Participants. In BlackBerry Messenger, during a conference, press the Menu key. Copy a conversation When you copy a conversation, you can paste it into other BlackBerry device applications. 1. 2. Click Copy History. In BlackBerry Messenger, during a conversation, press the Menu key. Clear a conversation 1. 2. Click Clear History. In BlackBerry Messenger, during a conversation, press the Menu key. In BlackBerry Messenger, in the Conversations group, highlight a contact. Send a broadcast message Broadcast messages that you send appear in all your BlackBerry Messenger conversations. To perform this task, you must have at least two conversations in the Conversations group. 1. 2. Press the Menu key. 3. Click Broadcast Message. 4. 5. Click OK. Type a message. 181 User Guide Availability Send your GPS location to a contact To perform this task, you must set a GPS receiver to use. In BlackBerry Messenger, during a conversation, press the Menu key. 1. 2. Click Send My Location. End a conversation 1. 2. Click End Conversation. In BlackBerry Messenger, during a conversation, press the Menu key. Availability In BlackBerry Messenger, on the Contact list screen, press the Menu key. Change your availability status If you change your availability status to Unavailable, you receive BlackBerry Messenger messages, but you are not notified. 1. 2. Click Edit My Info. 3. Click a status. 4. 5. Click Save. If necessary, type a message that contacts can see when they view your contact information. In BlackBerry Messenger, on the Contact list screen, press the Menu key. Change your display name 1. 2. Click Edit My Info. 3. 4. Click Save. Type a display name. In BlackBerry Messenger, on the Contact list screen, press the Menu key. Show when you are on the phone 1. 2. Click Options. 3. Change the Allow On The Phone presence status field to Yes. To stop showing when you are on the phone, change the Allow On The Phone presence status field to No. In BlackBerry Messenger, on the Contact list screen, press the Menu key. Show when you are listening to an audio file 1. 2. Click Options. 3. Change the Allow Now Playing presence status field to Yes. 182 User Guide Availability To stop showing when you are listening to an audio file, change the Allow Now Playing presence status field to No. In BlackBerry Messenger, on the Contact list screen, highlight an unavailable contact. Receive notification when a contact becomes available 1. 2. Press the Menu key. 3. Click Set Alert. 183 User Guide Applications 184 User Guide Applications Applications Switch applications 1. 2. Click Switch Application. 3. Perform one of the following actions:
In any application, press the Menu key. If the application that you want to switch to appears, click the application. If the application that you want to switch to does not appear, click Home Screen. Add, update, or downgrade an application using the application center You can use the application center to add, update, or downgrade a select number of applications that are hosted by your wireless service provider. 1. 2. Click Install. 3. Click Download. In the application center, click an application. Add an application 1. On a web page, highlight a link for an application. 2. Press the Menu key. 3. Click Download. 4. Click OK. Related topics Legal notice, 245 View properties for an application 1. 2. Click Applications. 3. Click an application. In the device options, click Advanced Options. Related topics Legal notice, 245 Delete a third-party application If your device is associated with an email account that uses a BlackBerry Enterprise Server, you might not be able to delete some third-
party applications. For more information, contact your administrator. 1. On the Home screen, highlight a third-party application. 2. Press the Menu key. 3. Click Delete. 185 User Guide Receive a device password prompt before you add an application Receive a device password prompt before you add an application To perform this task, you must have set a BlackBerry device password. In the device options, click Password. 1. 2. Change the Prompt on application install field to Yes. 3. Press the Menu key. 4. Click Save. View the size of an application database 1. 2. Press the Menu key. 3. Click Database Sizes. In the device options, click Status. Check for application updates You can use the application center to check for updates for a select number of applications that are hosted by your wireless service provider. In the application center, perform one of the following actions:
To check for application updates manually, click Refresh. To check for application updates automatically, press the Menu key. Click Auto Refresh List. About upgrading the BlackBerry Device Software You can upgrade the BlackBerry Device Software over the wireless network, or if you have installed the BlackBerry Desktop Software on your computer, you can upgrade the BlackBerry Device Software using the application loader tool of the BlackBerry Desktop Manager. For more information about upgrading using the BlackBerry Desktop Manager, see the BlackBerry Desktop Software Online Help. When a BlackBerry Device Software upgrade is available for you to download over the wireless network, a Wireless Upgrade icon appears on the Home screen. The available upgrade might be a complete software upgrade or a software update only. If the available upgrade is a complete software upgrade, your BlackBerry device data is backed up and restored over the wireless network during the installation process. The duration of the upgrade process can range from 15 minutes to 2 hours, depending on the type of upgrade, the amount of device data, and the number of applications on your device. You can use your device when you download the software, but you cannot use your device or make emergency calls when you install the software. For more information, contact your wireless service provider or administrator. Prerequisites: Upgrading the BlackBerry Device Software over the wireless network Your BlackBerry device must be connected to the wireless network. The battery power level must be 50 percent or higher. 186 User Guide Upgrade the BlackBerry Device Software If you have installed the BlackBerry Desktop Software on your computer, your device must not be connected to your computer. Upgrade the BlackBerry Device Software You can use your BlackBerry device when you download BlackBerry Device Software but not when you install the software. If content protection is turned on, you might need to type your password at various times during the installation process. 1. On the Home screen, click the Wireless Upgrade icon. 2. Complete the instructions on the screen. Note: During the installation process, your device might reset multiple times. Return to the previous version of the BlackBerry Device Software You can only return to the previous version of the BlackBerry Device Software within 30 days of upgrading the software. 1. 2. Click Wireless Upgrade. 3. Click Previous upgrade succeeded. 4. Click Downgrade. In the device options, click Advanced Options. Delete the previous version of the BlackBerry Device Software If you upgrade your BlackBerry Device Software, your BlackBerry device deletes the previous version of the software after 30 days. To increase the amount of application memory on your device, you can remove the previous version manually. 1. 2. Click Wireless Upgrade. 3. Click Previous upgrade succeeded. 4. Press the Menu key. 5. Click Delete Downgrade Data. In the device options, click Advanced Options. Application troubleshooting I cannot add, update, or downgrade an application Try performing the following actions:
Verify that your BlackBerry device is connected to the wireless network. Verify that your device has enough memory to add or update the application. My device does not have enough available memory to upgrade the BlackBerry Device Software Delete display languages or third-party applications that you do not use. 187 User Guide Application troubleshooting A third-party application is not working as expected If you are trying to use a third-party application that was not designed for BlackBerry devices with a touch screen, you can turn on compatibility mode to allow the application to work on your device. When you use an application in compatibility mode, you must use your device in portrait view. If an application requires a keyboard, the SureType keyboard appears. To turn on compatibility mode for a third-party application, try performing one of the following actions:
On the Home screen or in an application list, highlight the application. Press the Menu key. Click Compatibility Mode. In the device options, click Advanced Options. Click Applications. Highlight the application. Press the Menu key. Click Compatibility Mode. To turn off compatibility mode, repeat the steps that you performed to turn on compatibility mode. 188 User Guide Wireless network coverage Wireless network coverage Find information about wireless coverage indicators Your BlackBerry device uses various indicators to indicate the current wireless coverage level. For more information about wireless coverage indicators, see the printed documentation that came with your device. Turn off a wireless connection You should turn off wireless connections in certain places, such as on an airplane or in a hospital. For more information, see the safety and product information booklet for your BlackBerry device. 1. On the Home screen or in the application list, click Manage Connections. 2. Perform one of the following actions:
To turn off a wireless connection, clear the check box beside the connection type. To turn off all wireless connections, click Turn All Connections Off. To turn on a wireless connection again, select the check box beside the connection type or click Restore Connections. Network connection indicators Mobile network Green:
Your BlackBerry device is connected to the wireless network. Yellow:
Your connection to the wireless network is turned on, but your device is not connected to the network or you are in a wireless coverage area in which you can only call emergency numbers. Red:
Your connection to the wireless network is turned off. Bluetooth Green:
Your device is connected to another Bluetooth enabled device. Yellow:
Bluetooth technology is turned on, but your device is not connected to another Bluetooth enabled device. Red:
Bluetooth technology is turned off. 189 User Guide Turn on wireless coverage notification In the device options, click Screen/Keyboard. Turn on wireless coverage notification 1. 2. Set the LED Coverage Indicator field to On. 3. Press the Menu key. 4. Click Save. When your BlackBerry device is connected to the wireless network, the LED light flashes green. To turn off wireless coverage notification again, set the LED Coverage Indicator field to Off. About the preferred wireless network list Your wireless service provider might have agreements with other wireless service providers that permit you to use their services when you are traveling. You can use the preferred wireless network list to control the order in which your BlackBerry device uses these other wireless networks. Your device tries to connect to a wireless network based on the order in which the wireless networks appear in your preferred wireless network list. When you travel, your device scans for the wireless networks on this list first. If no wireless network on the list is available, your device is designed to connect to another available wireless network automatically. Note: Extra fees usually apply when you roam. For more information about roaming fees, contact your wireless service provider. Add a wireless network to the preferred wireless network list To perform this task, your BlackBerry device must be connected to a GSM or UMTS network. In the device options, click Mobile Network. Depending on your wireless service plan, this feature might not be supported. 1. 2. Press the Menu key. 3. Click My Preferred Network List. 4. Press the Menu key. 5. Click Add Network. 6. Perform one of the following actions:
To scan for a wireless network to add, click Select From Available Networks. Click a wireless network. Click Select Network. To scan for a wireless network that is already known to your device, click Select From Known Networks. Click a wireless network. Click Select Network. To add a wireless network, click Manual Entry. Set the priority for the wireless network. Type the MCC and MNC. 7. Press the Menu key. 8. Click Save. Change the order of preferred wireless networks To perform this task, your BlackBerry device must be connected to a GSM or UMTS network. 190 User Guide Delete a wireless network from the preferred wireless network list In the device options, click Mobile Network. Depending on your wireless service plan, this feature might not be supported. 1. 2. Press the Menu key. 3. Click My Preferred Network List. 4. Highlight a wireless network. 5. Press the Menu key. 6. Click Move. 7. Click the new location. 8. Press the Menu key. 9. Click Save. Delete a wireless network from the preferred wireless network list To perform this task, your BlackBerry device must be connected to a GSM or UMTS network. In the device options, click Mobile Network. Depending on your wireless service plan, this feature might not be supported. 1. 2. Press the Menu key. 3. Click My Preferred Network List. 4. Highlight a wireless network. 5. Press the Menu key. 6. Click Delete. 7. Press the Menu key. 8. Click Save. Turn off data service Depending on your wireless service plan, you might be able to turn off data service (email, PIN and MMS messages, and browser service) on your BlackBerry device so that only phone and SMS text messaging services are available. For more information, contact your wireless service provider. 1. 2. Perform one of the following actions:
In the device options, click Mobile Network. To turn off data service, change the Data Services field to Off. To turn off data service when roaming, change the Data Services field to Off When Roaming. 3. Press the Menu key. 4. Click Save. About roaming In most cases, your BlackBerry device automatically connects to an appropriate wireless network when you travel outside your wireless service provider's wireless coverage area. 191 User Guide Switch wireless networks manually An indicator appears on your device to let you know that you are roaming outside of your wireless service provider's wireless coverage area. You might also have to provide login information before you can access the wireless network. For more information about roaming, contact your wireless service provider. Switch wireless networks manually To perform this task, your wireless service plan must include this service and your BlackBerry device must be connected to a GSM or UMTS network. In the device options, click Mobile Network. Your device is designed to switch to an appropriate wireless network automatically when you travel. 1. 2. Change the Network Selection Mode field to Manual. 3. Click Scan for Available Networks. 4. Click a wireless network. 5. Click Select Network. 6. Press the Menu key. 7. Click Save. To connect to your wireless service provider's wireless network again, change the Network Selection Mode field to Automatic. About global roaming mode If your BlackBerry device normally connects to a CDMA network, your device is designed to connect to an appropriate CDMA, GSM, or UMTS network automatically when you turn on global roaming mode and travel. Your wireless service provider must provide you with a SIM card that is set up for global roaming services before you can connect to a GSM or UMTS network. When you insert the SIM card, your device switches to global roaming mode automatically. When you remove the SIM card, your device scans for CDMA networks only. Your phone number does not change when your device switches to global roaming mode. For more information about global roaming and roaming fees, contact your wireless service provider. Connect to a GSM or UMTS network Insert a SIM card into your BlackBerry device. For more information about inserting a SIM card, see the printed documentation that came with your device. To scan for CDMA networks again, in the device options, on the Mobile Network screen, set the Network Technology field to 1XEV. Set the wireless networks to use with global roaming mode 1. 2. Perform one of the following actions:
In the device options, click Mobile Network. To connect to CDMA networks only, set the Network Technology field to 1XEV. 192 User Guide Verify the status of network connections and services To connect to either a GSM or CDMA network, set the Network Technology field to Global. To connect to GSM networks only, set the Network Technology field to GSM/UMTS. Set the Network Mode field. 3. Press the Menu key. 4. Click Save. Verify the status of network connections and services 1. On the Home screen or in the application list, click Manage Connections. 2. Click Services Status. Wireless network coverage troubleshooting I cannot connect to a wireless network Try performing the following actions:
Verify that you have turned on the connection to the wireless network. Related topics Turn off a wireless connection, 189 Switch wireless networks manually, 192 I cannot connect to a GSM or UMTS network Try performing the following actions:
Verify that your SIM card is inserted in your BlackBerry device correctly. Verify that you are in a GSM or UMTS network area that is supported by your wireless service plan. Verify that the network that you want to connect to appears in your preferred wireless network list. In the device options, on the Mobile Network screen, verify that the Network Technology field is not set to 1XEV. In the device options, on the Mobile Network screen, if the Network Technology field is set to GSM/UMTS, verify that the Network Mode field is set to 3G & 2G. 193 User Guide Power, battery, and memory 194 User Guide Power, battery, and memory Power, battery, and memory Turn off your device Depending on your theme, the location or name for Turn Power Off might differ from the location or name in this procedure. For more information about application locations and names, see the printed documentation that came with your BlackBerry device. If you have not set your device to turn on and turn off automatically at specific times, hold the Power key. If you have set your device to turn on and turn off automatically at specific times, on the Home screen, click Turn Power Off. If you want the device to stay turned off until you press the Power key, click Full Power Off. If you want the device to turn on again at the specified time or for alarm or calendar reminders, click Turn Off. In the device options, click Auto On/Off. Set your device to turn on and turn off automatically 1. 2. Set the Weekday field to Enabled. 3. Specify the times when the BlackBerry device should turn on and off on weekdays. 4. Set the Weekend field to Enabled. 5. Specify the times when the device should turn on and off on weekends. 6. Press the Menu key. 7. Click Save. Reset the device Remove and reinsert the battery. Check the battery power level In the device options, click Status. Extend battery life Try performing the following actions:
Set your BlackBerry device to turn on and turn off automatically. Charge your device regularly. Keep your battery connections clean. Every few months, use a cotton swab or dry cloth to clean the metal contacts on the battery and the device. Set backlighting to remain on for a shorter period of time and lower its brightness. Turn off the connection to a wireless network when you are not in a wireless coverage area. Switch your vibrating notifications to sound notifications or LED notifications, lower the volume of your sound notifications, or select a shorter ring tone. Delete the original message when you send a reply. Send a message to multiple contacts using Add To, Add Cc, or Add Bcc. 195 User Guide Format the device memory or a media card Turn off the flash in the camera. Close third-party applications from the application menu when you are finished with them. Change your browser options for animated graphics so that they repeat less often on web pages. Related topics Delete the original text from a reply message, 34 Blind carbon copy a contact, 29 Set the brightness of the backlighting, 145 Turn off a wireless connection, 189 Format the device memory or a media card If you format the BlackBerry device memory or a media card, all the files in the device memory or on the media card are deleted. 1. 2. Press the Menu key. 3. Click Format. 4. Complete the instructions on the screen. In the device options, click Memory. View the amount of available memory To view the amount of memory available for application data or for storing files in the BlackBerry device memory or on a media card, in the device options, click Memory. Best practice: Optimizing your device performance Try to maintain at least 400 KB of application memory on your BlackBerry device. To increase the amount of application memory, try deleting items that you do not need from your device. Consider the following guidelines:
Delete old email and MMS messages, especially messages with attachments. Delete contacts that are already in your organization's address book. Delete applications and languages that you do not use. If you recently upgraded the BlackBerry Device Software over the wireless network, delete the previous version of the BlackBerry Device Software. Clear the browser cache. To use less memory, try changing options for email messages, calendar entries, and media files. Consider the following guidelines:
Reduce the amount of time that your device stores email messages and calendar entries. Stop forwarding email messages to your device when your device is connected to your computer. Receive only the first section of long email messages. If you changed the picture quality for pictures that you take, change the picture quality setting to Normal. Reduce the picture quality in the browser. Related topics View the amount of available memory, 87 Set how long your device stores messages, 47 Change how long your device stores calendar entries, 120 196 User Guide Best practice: Optimizing your device performance Receive only the first section of long email messages, 40 197 User Guide SIM card 198 User Guide SIM card SIM card About the SIM card phone book If your wireless service provider has set up your SIM card with a SIM card phone book, you can use the SIM card phone book to access contacts that you have added to your SIM card. The SIM card phone book is different from the contact list on your BlackBerry device. If you switch SIM cards, the contacts in the SIM card phone book change. You can add ADN entries to your SIM card phone book. You can also search for ADN entries or SDN entries. ADN entries appear in plain text and SDN entries appear in bold. In the contact list, press the Menu key. Add a contact to your SIM card 1. 2. Click SIM Phone Book. 3. Press the Menu key. 4. Click New. 5. 6. Press the Menu key. 7. Click Save. Type the contact information. Copy contacts from your SIM card to your contact list Depending on your wireless service provider and the wireless network that your BlackBerry device is connected to, this feature might not be supported. 1. 2. Click SIM Phone Book. 3. Press the Menu key. 4. Click Copy All To Contacts. In the contact list, press the Menu key. Note: If you try to copy a SIM card contact with a phone number that matches the phone number of a contact that already appears in your contact list, your BlackBerry device does not copy the SIM card contact. In the contact list, click a contact. Copy a contact from your contact list to your SIM card 1. 2. Highlight a phone number. 3. Press the Menu key. 4. Click Copy to SIM Phone Book. 5. Press the Menu key. 6. Click Save. 199 User Guide Change a SIM card contact Change a SIM card contact In the contact list, press the Menu key. 1. 2. Click SIM Phone Book. 3. Highlight a contact. 4. Press the Menu key. 5. Click Edit. 6. Change the contact information. 7. Press the Menu key. 8. Click Save. Delete a SIM card contact In the contact list, press the Menu key. 1. 2. Click SIM Phone Book. 3. Highlight a contact. 4. Press the Menu key. 5. Click Delete. Store SMS text messages on your SIM card Depending on your wireless service provider and the wireless network that your BlackBerry device is connected to, this feature might not be supported. If you set your SIM card to store SMS text messages, the SIM card does not delete SMS text messages after the BlackBerry device imports them to a message list. In the device options, click SMS. 1. 2. Set the Leave Messages On SIM Card field to Yes. 3. Press the Menu key. 4. Click Save. To stop storing SMS text messages on your SIM card, set the Leave Messages On SIM Card field to No. If you set this field to No, SMS text messages on your SIM card are deleted after the device imports them to a message list. About SIM card security You can protect your SIM card with a PIN code to add another level of security to your BlackBerry device. If you lock your SIM card with a PIN code, other people cannot use their SIM card in your device. Before you can use your SIM card in another device, you must type the PIN code. Protect your SIM card with a PIN code To obtain your SIM card PIN code, contact your wireless service provider. 200 User Guide Change the SIM card PIN code In the device options, click Advanced Options. Note: If you type the SIM card PIN code incorrectly three times, your SIM card does not function. 1. 2. Click SIM Card. 3. Press the Menu key. 4. Click Enable Security. 5. 6. Press the Enter key. Type your SIM card PIN code. Change the SIM card PIN code In the device options, click Advanced Options. 1. 2. Click SIM Card. 3. Press the Menu key. 4. Click Change PIN2 Code. In the device options, click Advanced Options. Change the display name for a phone number If your SIM card supports more than one phone number, you can personalize the display name for your phone numbers. 1. 2. Click SIM Card. 3. Highlight a phone number. 4. Press the Menu key. 5. Click Edit SIM Phone Number. 6. 7. Press the Enter key. Type a display name for the phone number. 201 User Guide Security 202 User Guide Security Security Security basics About the device password If you type your BlackBerry device password incorrectly, you might be prompted to type blackberry before you can continue. When you try to type your password again, the characters that you type appear on the screen. If you exceed the number of allowed password attempts, your device deletes all your device data for security reasons. In the device options, click Password. Set a device password 1. 2. Set the Password field to Enabled. 3. 4. Press the Menu key. 5. Click Save. Type a password. To turn off the BlackBerry device password, set the Password field to Disabled. Change the device password 1. 2. Click Change Password. In the device options, click Password. Lock the device To perform this task, you must have set a BlackBerry device password. Press the Lock key on the top of your device. To unlock your device, press the Lock key again. Click Unlock. Type your device password. Press the Enter key. Lock the screen You can lock your screen to avoid clicking the screen accidentally. Press the Lock key on the top of your device. To unlock the screen, press the Lock key again. If necessary, type your BlackBerry device password. Set a limit for device password attempts 1. In the device options, click Password. 203 User Guide Password keeper 2. Set the Number of Password Attempts field. 3. Press the Menu key. 4. Click Save. Password keeper About the password keeper Use the password keeper to store all your passwords in one place. The password keeper is designed to protect your passwords with a password keeper password. When you type this password, the password keeper decrypts your passwords. You can also use the password keeper to generate random passwords that contain numbers, letters, and symbols. In the password keeper, press the Menu key. Add a password to the password keeper 1. 2. Click New. 3. 4. Press the Menu key. 5. Click Save. Type the password information. In the password keeper, press the Menu key. Generate a random password 1. 2. Click New. 3. Press the Menu key. 4. Click Random Password. 5. 6. Press the Menu key. 7. Click Save. Type the password information. In the password keeper, press the Menu key. Set criteria for randomly generated passwords 1. 2. Click Options. 3. Set the random password fields. 4. Press the Menu key. 5. Click Save. View a password in the password keeper In the password keeper, click a password. 204 User Guide Password keeper In the password keeper, highlight a password. Change a password in the password keeper 1. 2. Press the Menu key. 3. Click Open. 4. Change the password information. 5. Press the Menu key. 6. Click Save. In the password keeper, press the Menu key. Hide passwords in the password keeper 1. 2. Click Options. 3. Set the Show Password field to No. 4. Press the Menu key. 5. Click Save. To show passwords in the password keeper again, set the Show Password field to Yes. In an application, press the Menu key. Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords. 1. 2. Click Options. 3. 4. Change the Confirm Delete field to No. 5. Press the Menu key. 6. Click Save. If necessary, click General Options. In the password keeper, highlight a password. Delete a password from the password keeper 1. 2. Press the Menu key. 3. Click Delete. Change the password keeper password 1. 2. Click Change Password. In the password keeper, press the Menu key. Copy a password 1. 2. Press the Menu key. In the password keeper, highlight a password. 205 User Guide Encryption 3. Click Copy Username or Copy Password. To clear the clipboard, press the Menu key. Click Clear Clipboard. Note: Passwords are not encrypted when they are on the clipboard. In the password keeper, press the Menu key. Prevent password copying 1. 2. Click Options. 3. Set the Allow Clipboard Copy field to No. 4. Press the Menu key. 5. Click Save. In the password keeper, press the Menu key. Set a limit for password attempts in the password keeper 1. 2. Click Options. 3. Set the Password Attempts field. 4. Press the Menu key. 5. Click Save. Encryption About file encryption File encryption is designed to protect the data that you store in the BlackBerry device memory and on a media card that can be inserted in your device. You can encrypt the files in the device memory and on your media card using an encryption key that your device generates, a device password, or both. If you encrypt the files using an encryption key that your device generates, you can only access the files on your media card when the media card is inserted in your device. If you encrypt the files using a device password, you can access the files on your media card in any device that you insert your media card into, as long as you know the password for the device. Encrypt the files in the device memory and on a media card In the device options, click Memory. 1. 2. Perform one of the following actions:
To encrypt files using an encryption key that your device generates, change the Encryption Mode field to Device. To encrypt files using a device password, change the Encryption Mode field to Security Password. To encrypt files using an encryption key and a device password, change the Encryption Mode field to Security Password &
Device. 3. Change the Encrypt Media Files field to Yes. 4. Press the Menu key. 206 User Guide 5. Click Save. Encryption To stop encrypting the files in the device memory and on a media card, change the Encryption Mode field to None. Related topics Set a device password, 203 About content protection Content protection is designed to encrypt your BlackBerry device data. When content protection is turned on, your device uses a private key to encrypt data as it is stored on the device, including data that your device receives when it is locked. Your device decrypts data as you access it. You can set content protection to include or exclude your contacts. If you turn on content protection for contacts and you receive a call when the device is locked, the caller name does not appear on the screen. When you lock your device, an open lock indicator appears in the device status section of the screen to indicate that your device is deleting a copy of the private key from the temporary device memory. A lock indicator appears when the device has deleted the key. Protect your device data To perform this task, you must have set a BlackBerry device password. In the device options, click Security Options. 1. 2. Click General Settings. 3. Change the Content Protection field to Enabled. 4. Press the Menu key. 5. Click Save. In the device options, click Security Options. Set content protection strength You can set the strength of the encryption that your BlackBerry device uses to protect data that you receive when your device is locked. 1. 2. Click General Settings. 3. Set the Strength field. 4. Press the Menu key. 5. Click Save. About encryption keys If your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server or BlackBerry Desktop Redirector, your device is designed to use an encryption key to protect data as it travels between the BlackBerry Enterprise Server or BlackBerry Desktop Redirector and your device. You should generate a new encryption key every 2 weeks. 207 User Guide Memory cleaning In the device options, click Security Options. Generate an encryption key 1. 2. Click General Settings. 3. Click a service. 4. Click Regenerate Encryption Key. About content compression Content compression is designed to reduce the size of your BlackBerry device data while maintaining the integrity of that data. When content compression is turned on, your device compresses all device data, including messages, contacts, calendar entries, tasks, and memos. You should keep content compression turned on. If content compression and content protection are turned on, your device compresses device data before encrypting it. Memory cleaning About memory cleaning Memory cleaning is designed to delete sensitive data from the temporary memory on your BlackBerry device. Examples of sensitive data include sensitive data in the cache for the key store browser, unencrypted data from email messages, LDAP authentication passwords, and data from certificate and key searches. When memory cleaning is turned on, the memory cleaning application is designed to delete sensitive data automatically in the following situations:
when you insert your device in a holster when you do not use your device for a specified period of time when you synchronize with your computer when you change the time or the time zone for your device when you lock your device In the device options, click Security Options. Turn on memory cleaning 1. 2. Click Memory Cleaning. 3. Change the Status field to Enabled. 4. Press the Menu key. 5. Click Save. Change when your device deletes sensitive data from the temporary device memory 1. 2. Click Memory Cleaning. In the device options, click Security Options. 208 User Guide Certificates 3. Perform any of the following actions:
To prevent your BlackBerry device from deleting sensitive data when you insert your device in a holster, change the Clean When Holstered field to No. To prevent your device from deleting sensitive data when your device remains idle for a specified period of time, change the Clean When Idle field to No. To change how long your device waits after you stop using it before it deletes sensitive data, change the Idle Timeout field. 4. Press the Menu key. 5. Click Save. In the device options, click Security Options. Delete sensitive application data from the temporary device memory 1. 2. Click Memory Cleaning. 3. 4. Perform one of the following actions:
In the Registered Cleaners section, click an application. To delete sensitive data for the highlighted application, click Clean <Application>. Click OK. To delete sensitive data for all applications, click Clean Now. In the device options, click Security Options. View the icon for the memory cleaning application on the Home screen 1. 2. Click Memory Cleaning. 3. Change the Show Icon on Home Screen field to Yes. 4. Press the Menu key. 5. Click Save. Certificates Certificate basics In the device options, click Security Options. Download a certificate from an LDAP certificate server 1. 2. Click Certificates. 3. Press the Menu key. 4. Click Fetch Certificates. 5. Specify the search criteria. 6. Press the Menu key. 7. Click Search. 8. Click a certificate. 9. Click Add Certificate to Key Store. 209 User Guide Certificates In the device options, click Security Options. View properties for a certificate 1. 2. Click Certificates. 3. Click a certificate. Certificate properties Revocation Status:
This field displays the revocation status of the certificate at a specified date and time. Trust Status:
This field displays the trust status of the certificate chain. A certificate can be explicitly trusted (the certificate itself is trusted), implicitly trusted (the root certificate in the certificate chain is trusted on your BlackBerry device), or not trusted (the certificate is not explicitly trusted and the root certificate in the certificate chain is not trusted or does not exist on your device). Expiration Date:
This field displays the date that the certificate issuer specified as the expiration date of the certificate. Certificate Type:
This field displays the certificate format. Your device supports X.509 and WTLS certificate formats. Public Key Type:
This field displays the standard to which the public key complies. Your device supports RSA, DSA, Diffie-Hellman, and ECC keys. Subject:
This field displays information about the certificate subject. Issuer:
This field displays information about the certificate issuer. Serial Number:
This field displays the certificate serial number in hexadecimal format. Key Usage:
This field displays approved uses of the public key. Subject Alt Name:
This field displays an alternate email address for the certificate subject, if an alternate email address is available. SHA1 Thumbprint:
This field displays the SHA-1 digital thumbprint of the certificate. MD5 Thumbprint:
This field displays the MD5 digital thumbprint of the certificate. 210 User Guide Certificates In the device options, click Security Options. View one type of certificate in the certificate list 1. 2. Click Certificates. 3. Press the Menu key. 4. Click one of the following menu items:
Show My Certs Show Others Certs Show CA Certs Show Root Certs To view all the certificates on your BlackBerry device, press the Menu key. Click Show All Certs. In the device options, click Security Options. Send a certificate When you send a certificate, your BlackBerry device sends the public key, but does not send the corresponding private key. 1. 2. Click Certificates. 3. Highlight a certificate. 4. Press the Menu key. 5. Click Send via Email or Send via PIN. In the device options, click Security Options. Delete a certificate 1. 2. Click Certificates. 3. Highlight a certificate. 4. Press the Menu key. 5. Click Delete. View the certificate chain for a certificate In the device options, click Security Options. 1. 2. Click Certificates. 3. Highlight a certificate. 4. Press the Menu key. 5. Click Show Chain. Certificate status Certificate status indicators
:
The certificate has a corresponding private key that is stored on your BlackBerry device or a smart card. 211 User Guide Certificates
:
The certificate chain is trusted and valid, and the revocation status of the certificate chain is good.
:
:
The revocation status of the certificate chain is unknown, or a public key for a certificate in the certificate chain is weak. The certificate is untrusted or revoked, or a certificate in the certificate chain is untrusted, revoked, expired, not valid, or cannot be verified. In the device options, click Security Options. Check the revocation status of a certificate or certificate chain 1. 2. Click Certificates. 3. Highlight a certificate. 4. Press the Menu key. 5. Click Fetch Status or Fetch Chain Status. In the device options, click Security Options. Change the trust status of a certificate 1. 2. Click Certificates. 3. Highlight a certificate. 4. Press the Menu key. 5. Click Trust or Distrust. 6. If necessary, perform one of the following actions:
To trust the highlighted certificate, click Selected Certificate. To trust the highlighted certificate and all the other certificates in the chain, click Entire Chain. In the device options, click Security Options. Revoke a certificate If you revoke a certificate, the certificate is revoked only in the key store on your BlackBerry device. Your device does not update the revocation status on the certificate authority or CRL servers. 1. 2. Click Certificates. 3. Highlight a certificate. 4. Press the Menu key. 5. Click Revoke. 6. Click Yes. 7. Change the Reason field. 8. Click OK. To cancel a certificate hold, highlight the certificate. Press the Menu key. Click Cancel Hold. 212 User Guide Certificates Certificate revocation reasons Unknown:
The revocation reason does not match any of the predefined reasons. Key Compromise:
A person who is not the key subject might have discovered the private key value. CA Compromise:
Someone might have revealed the private key of the certificate issuer. Change in Affiliation:
The certificate subject no longer works for the organization. Superseded:
A new certificate is replacing an existing certificate. Cessation of Operation:
The certificate subject no longer requires the certificate. Certificate Hold:
You want to revoke the certificate temporarily. Certificate options Change the display name for a certificate In the device options, click Security Options. 1. 2. Click Certificates. 3. Highlight a certificate. 4. Press the Menu key. 5. Click Change Label. 6. 7. Click OK. Type a display name for the certificate. In the device options, click Security Options. Add an email address to a certificate 1. 2. Click Certificates. 3. Highlight a certificate. 4. Press the Menu key. 5. Click Associate Addresses. 6. Press the Menu key. 7. Click Add Address. 213 User Guide PGP keys 8. Perform one of the following actions:
Click a contact. Click Use Once. Type an email address. Press the Enter key. 9. Press the Menu key. 10. Click Save. In the device options, click Security Options. Turn off the display name prompt that appears when you add a certificate to the key store 1. 2. Click Certificates. 3. Press the Menu key. 4. Click Fetch Certificates. 5. Press the Menu key. 6. Click Options. 7. Change the Prompt for Label field to No. 8. Press the Menu key. 9. Click Save. When you add a certificate, your BlackBerry device uses the certificate subject as the name for the certificate. In the device options, click Security Options. Turn off the fetch status prompt that appears when you add a certificate to the key store 1. 2. Click Certificates. 3. Press the Menu key. 4. Click Fetch Certificates. 5. Press the Menu key. 6. Click Options. 7. Perform one of the following actions:
To download the revocation status of a certificate when you add it to the key store, change the Fetch Status field to Yes. To add a certificate to the key store without downloading the revocation status, change the Fetch Status field to No. 8. Press the Menu key. 9. Click Save. PGP keys PGP key basics Download a PGP key from an LDAP certificate server If you use the PGP Universal Server, you might not be able to download PGP keys from an LDAP certificate server. 1. 2. Click PGP keys. In the device options, click Security Options. 214 User Guide PGP keys 3. Press the Menu key. 4. Click Fetch PGP Keys. 5. Specify the search criteria. 6. Press the Menu key. 7. Click Search. 8. Click a PGP key. 9. Click Add PGP Key to Key Store. In the device options, click Security Options. Download a personal PGP key from the PGP Universal Server 1. 2. Click PGP. 3. Press the Menu key. 4. Click Download Keys. In the device options, click Security Options. Download an updated PGP key from an LDAP certificate server 1. 2. Click PGP keys. 3. Highlight a PGP key. 4. Press the Menu key. 5. Click Fetch Updated PGP Key. In the device options, click Security Options. View properties for a PGP key 1. 2. Click PGP keys. 3. Click a PGP key. 4. Click View Subkey. PGP key properties Revocation Status:
This field displays the revocation status of the PGP key at a specified date and time. Trust Status:
This field displays the trust status of the PGP key. A PGP key can be explicitly trusted (the PGP key itself is trusted), implicitly trusted
(the PGP key is associated with a private key on your BlackBerry device), or not trusted (the PGP key is not explicitly trusted and is not associated with a trusted PGP key on your device, and a chain of digital signatures to a trusted key does not exist). Creation Date:
This field displays the date that the PGP Universal Server generated the PGP key. Expiration Date:
215 User Guide PGP keys This field displays the date that the PGP Universal Server specified as the expiration date of the PGP key. Email Address:
This field displays the email address that is associated with the PGP key. Multiple Email Address fields might appear. Public Key Type:
This field displays the standard to which the public key complies. Your device supports RSA, DSA, and Diffie-Hellman keys. Key Usage:
This field displays approved uses of the PGP key. Fingerprint:
This field displays the PGP key fingerprint in hexadecimal format. In the device options, click Security Options. Send a PGP key When you send a PGP key, your BlackBerry device sends the public key, but does not send the corresponding private key. 1. 2. Click PGP Keys. 3. Highlight a PGP key. 4. Press the Menu key. 5. Click Send via Email or Send via PIN. In the device options, click Security Options. Delete a PGP key 1. 2. Click PGP Keys. 3. Highlight a PGP key. 4. Press the Menu key. 5. Click Delete. Clear the PGP data cache The PGP data cache contains cached PGP public keys and the PGP Universal Server policy that your BlackBerry device downloads from the PGP Universal Server. In the device options, click Security Options. 1. 2. Click PGP. 3. Press the Menu key. 4. Click Clear Universal Cache. The next time that you send a PGP protected message, your device downloads an updated PGP Universal Server policy and updated PGP public keys from the PGP Universal Server. 216 User Guide PGP keys PGP key status PGP key status indicators
:
The PGP key has a corresponding private key that is stored on your BlackBerry device.
:
The PGP key is trusted and valid, and the revocation status of the PGP key is good.
:
:
The revocation status of the PGP key is unknown or the key is weak. The PGP key is untrusted, revoked, expired, not valid, or cannot be verified. In the device options, click Security Options. Check the revocation status of a PGP key 1. 2. Click PGP Keys. 3. Highlight a PGP key. 4. Press the Menu key. 5. Click Fetch Status. Change the trust status of a PGP key In the device options, click Security Options. 1. 2. Click PGP Keys. 3. Highlight a PGP key. 4. Press the Menu key. 5. Click Trust or Distrust. Revoke a PGP key If you revoke a PGP key, the PGP key is revoked only in the key store on your BlackBerry device. Your device does not update the revocation status on the PGP Universal Server. In the device options, click Security Options. 1. 2. Click PGP Keys. 3. Highlight a PGP key. 4. Press the Menu key. 5. Click Revoke. 217 User Guide PGP keys 6. Click Yes. 7. Change the Reason field. 8. Click OK. PGP key revocation reasons Unknown:
The revocation reason does not match any of the predefined reasons. Superseded:
A new PGP key is replacing an existing PGP key. Key Compromise:
A person who is not the key subject might have discovered the private key value. Key Retired:
The PGP key is no longer used. User ID Invalid:
The user information for the PGP key is not valid. PGP key options In the device options, click Security Options. Change the display name for a PGP key 1. 2. Click PGP keys. 3. Highlight a PGP key. 4. Press the Menu key. 5. Click Change Label. 6. 7. Click OK. Type a display name for the PGP key. In the device options, click Security Options. Turn off the display name prompt that appears when you add a PGP key to the key store 1. 2. Click PGP keys. 3. Press the Menu key. 4. Click Fetch PGP Keys. 5. Press the Menu key. 6. Click Options. 7. Change the Prompt for Label field to No. 8. Press the Menu key. 218 User Guide 9. Click Save. Certificate servers When you add a PGP key, your BlackBerry device uses the name that the PGP Universal Server set for the key when it generated the key. In the device options, click Security Options. Turn off the fetch status prompt that appears when you add a PGP key to the key store 1. 2. Click PGP Keys. 3. Press the Menu key. 4. Click Fetch PGP Keys. 5. Press the Menu key. 6. Click Options. 7. Perform one of the following actions:
To download the revocation status of a PGP key when you add it to the key store, change the Fetch Status field to Yes. To add a PGP key to the key store without downloading the revocation status, change the Fetch Status field to No. 8. Press the Menu key. 9. Click Save. PGP key troubleshooting I cannot download a PGP key from an LDAP certificate server Try performing the following actions:
Verify that your organization permits you to download PGP keys from an LDAP certificate server. For more information, contact your administrator. If you changed the connection type that your BlackBerry device uses to connect to an LDAP certificate server, try using the default connection type. Certificate servers In the device options, click Security Options. Add a certificate server 1. 2. Click Certificate Servers. 3. Press the Menu key. 4. Click New Server. 5. Specify information for the certificate server. 6. Press the Menu key. 7. Click Save. 219 User Guide Certificate servers In the device options, click Security Options. Change connection information for a certificate server 1. 2. Click Certificate Servers. 3. Highlight a certificate server. 4. Press the Menu key. 5. Click Edit. 6. Change connection information for the certificate server. 7. Press the Menu key. 8. Click Save. Connection options for LDAP certificate servers Friendly Name:
Type a display name for the certificate server. Server Name:
Type the network address of the certificate server. Base Query:
Type the base query information for the certificate server using X.509 certificate syntax (for example, o=test.rim.net). Port:
Type the port number for your organizations network. The default port number is 389. Authentication Type:
Specify whether you must log in to the certificate server. Connection Type:
Specify whether your BlackBerry device uses an SSL connection or a TLS connection to connect to the certificate server. Connection options for OCSP and CRL servers Friendly Name:
Type a display name for the certificate server. Server URL:
Type the web address of the certificate server. Send connection information for a certificate server 1. 2. Click Certificate Servers. In the device options, click Security Options. 220 User Guide Key stores 3. Highlight a certificate server. 4. Press the Menu key. 5. Click Email Server or PIN Server. In the device options, click Security Options. Delete a certificate server 1. 2. Click Certificate Servers. 3. Highlight a certificate server. 4. Press the Menu key. 5. Click Delete. Key stores About the key store The key store on your BlackBerry device might store the following items. To access these items in the key store, you must type a key store password. personal certificates (certificate and private key pairs) certificates that you download using the certificate synchronization tool of the BlackBerry Desktop Manager certificates that you download from an LDAP certificate server certificates that you add from a message personal PGP keys (public and private key pairs) PGP public keys that you download from an LDAP certificate server PGP public keys that you add from a message root certificates that are included in the BlackBerry Desktop Software In the device options, click Security Options. Change the key store password 1. 2. Click Key Stores. 3. Press the Menu key. 4. Click Change Password. Synchronize the key store password with the device password If you synchronize the key store password with the device password, when you change the device password, the key store password changes to match it automatically. 1. 2. Click Key Stores. 3. Change the Synchronize Key Store Password to Device Password field to Yes. 4. Press the Menu key. In the device options, click Security Options. 221 User Guide 5. Click Save. Key stores In the device options, click Security Options. Change when your device deletes the key store password 1. 2. Click Key Stores. 3. Change the Private Key Password Timeout field. 4. Press the Menu key. 5. Click Save. To access private keys after your BlackBerry device deletes the key store password, you must type your key store password. In the device options, click Security Options. Add contacts to your contact list automatically when you add items to the key store 1. 2. Click Key Stores. 3. Change the Key Store Address Injector field to Enabled. 4. Press the Menu key. 5. Click Save. In the device options, click Security Options. Change the service that your device uses to download certificates Depending on your organization, you might not be able to change the service that you use to download certificates. For more information, contact your administrator. 1. 2. Click Key Stores. 3. Change the Certificate Service field. 4. Press the Menu key. 5. Click Save. Turn off automatic backup of key store data By default, items in the key store on your BlackBerry device are backed up or restored when you back up or restore your device data. If you do not want to back up your private key to or restore your private key from your computer for security reasons, you can turn off automatic backup and restore of key store data. 1. 2. Click Key Stores. 3. Change the Allow Key Store Backup/Restore field to No. 4. Press the Menu key. 5. Click Save. In the device options, click Security Options. To turn on automatic backup of key store data, change the Allow Key Store Backup/Restore field to Yes. 222 User Guide Smart cards In the device options, click Security Options. Change the refresh rate for certificate revocation lists 1. 2. Click Key Stores. 3. Change the Certificate Status Expires After field. 4. Press the Menu key. 5. Click Save. Your BlackBerry device downloads a new revocation status automatically when your device uses a key store item with a status that is older than the time limit that you set. In the device options, click Security Options. Reject certificate revocation lists from unverified CRL servers 1. 2. Click Key Stores. 3. Change the Accept Unverified CRLs field to No. 4. Press the Menu key. 5. Click Save. Your BlackBerry device rejects certificate revocation lists from CRL servers that the BlackBerry MDS Connection Service cannot verify. Smart cards About using a smart card with your device Smart cards store certificates and private keys. You can use a smart card reader to import certificates from a smart card to the key store on your BlackBerry device, but you cannot import private keys. As a result, private key operations such as signing and decryption use the smart card, and public key operations such as verification and encryption use the public certificates on your device. If you use a smart card certificate to authenticate to your device, after you connect your smart card reader to your device, your device requests authentication from the smart card each time that you unlock your device. If the S/MIME Support Package for BlackBerry devices is installed on your device, you can use smart card certificates to send S/MIME-
protected messages. About two-factor authentication Two-factor authentication, which requires an item that you have (for example, a smart card) and an item that you know (for example, a pass phrase), is designed to provide additional security for your BlackBerry device. You can use a smart card for two-factor authentication when you log in to your device, or you can use a software token for two-factor authentication when you use your device with RSA software as a hardware token. If you use two-factor authentication, you must type your pass phrase when you 223 User Guide Smart cards unlock your device change a general security option on your device change a smart card option use your device with RSA software Turn on two-factor authentication You must have set a BlackBerry device password and have the smart card password that you received with your smart card. In the device options, click Password. 1. 2. Change the User Authenticator field to Smart Card. 3. Press the Menu key. 4. Click Save. 5. Complete the instructions on the screen. In the device options, click Security Options. Import a certificate from a smart card 1. 2. Click Certificates. 3. Press the Menu key. 4. Click Import Smart Card Certs. 5. Type your smart card password. 6. Select the check box beside a certificate. 7. Click OK. 8. 9. Click OK. Type your key store password. In the device options, click Security Options. Lock your device when you remove your smart card from your smart card reader 1. 2. Click Smart Card. 3. Change the Lock On Card Removal field to Enabled. 4. Press the Menu key. 5. Click Save. About smart password entry If you use two-factor authentication and your BlackBerry device password or smart card password is numeric, you might be able to use smart password entry in some password fields. When smart password entry is turned on, your device is designed to remember the format of a password that you type in a password field. When you type the password again, your device applies a smart password filter to the password field. If the password is numeric, a 123 indicator appears beside the password field. If the password is alphanumeric, an ABC indicator appears beside the password field. To use smart password entry, two-factor authentication must be turned on and the correct smart card driver and smart card reader must be installed on your device. 224 User Guide Smart cards In the device options, click Security Options. Turn off smart password entry You can turn off smart password entry to reduce the chance that someone might guess your BlackBerry device password or smart card password based on the smart password filter that your device applies to password fields. 1. 2. Click General Settings. 3. Set the Smart Password Entry field to Disabled. 4. Press the Menu key. 5. Click Save. To turn on smart password entry again, set the Smart Password Entry field to Enabled. Switch smart password filters In a blank password field, press the Enter key. The indicator for the new smart password filter appears beside the password field. Prerequisites: Using authentication certificates Your BlackBerry device must have the correct smart card driver and smart card reader driver installed. You must have imported a certificate from your smart card that you can use for signing and verification. You must turn on two-factor authentication. You must have set a device password. You must have the smart card password that you received with your smart card. In the device options, click Security Options. Use a certificate to authenticate your smart card If you use a certificate to authenticate your smart card, the certificate authenticates your smart card whenever you use your smart card to unlock your BlackBerry device. 1. 2. Click General Settings. 3. Set the Authentication Certificate field. 4. Press the Menu key. 5. Click Save. To stop using a certificate to authenticate your smart card, set the Authentication Certificate field to None. In the device options, click Security Options. Check the status of your authentication certificate automatically 1. 2. Click General Settings. 3. Change the Certificate Status Check field. 225 User Guide Software tokens 4. Press the Menu key. 5. Click Save. If your BlackBerry device checks the status of your authentication certificate and finds that it is revoked or expired, your device locks. In the device options, click Security Options. Store the pass phrase for your smart card in the application memory 1. 2. Click Smart Card. 3. Change the PIN Caching field to Enabled. 4. Press the Menu key. 5. Click Save. Your BlackBerry device stores the pass phrase for the same length of time as it stores your key store password. In the device options, click Security Options. Turn off notification for smart card connections 1. 2. Click Smart Card. 3. Change the LED Session Indicator field to Disabled. 4. Press the Menu key. 5. Click Save. To turn on notification for smart card connections, change the LED Session Indicator field to Enabled. Software tokens About software tokens You might need a software token to log in to a VPN. A software token includes a token code that your BlackBerry device regenerates periodically and a PIN. For more information about software tokens, contact your administrator. In the device options, click Security Options. Change the PIN for a software token on your device 1. 2. Click Software Tokens. 3. Click a software token. 4. Click Specify PIN. About security self-tests Security self-tests are designed to verify that security software is implemented correctly on your BlackBerry device. The tests should run automatically when your device restarts. 226 User Guide Verify security software In the device options, click Security Options. Verify security software 1. 2. Click General Settings. 3. Press the Menu key. 4. Click Verify Security Software. Third-party application control About permissions for third-party applications You can set permissions that control how third-party applications on your BlackBerry device interact with the other applications on your device. For example, you can control whether third-party applications can access data or the Internet, make calls, or use Bluetooth connections. If you have added third-party applications to your device, the device firewall is designed to prevent these applications from sending or receiving data without your knowledge. Before a third-party application sends or receives data, a dialog box prompts you to accept or deny the connection request. If you turn off the prompt, you can reset the firewall options to receive the connection prompt again. In the device options, click Security Options. Reset connection permissions for third-party applications 1. 2. Click Firewall. 3. Press the Menu key. 4. Click Reset Settings. About direct Internet connections for third-party applications Some third-party applications that you add to your BlackBerry device might require a direct TCP or HTTP connection to the Internet. For example, a stock price application might need to connect to the Internet to retrieve the latest stock prices. You might have to set the APN that the third-party application uses for this connection. In the device options, click Advanced Options. Set up a direct Internet connection for a third-party application To obtain the user name and password for the APN, contact your wireless service provider. 1. 2. Click TCP. 3. 4. Press the Menu key. 5. Click Save. Type the APN information. 227 User Guide Third-party application control Turn on safe mode When you start your BlackBerry device, you can turn on safe mode to prevent third-party applications from running automatically. This safe mode enables you to troubleshoot or remove any unwanted applications. Remove and reinsert the battery. 1. 2. When the red LED light goes out, press and hold the Escape key as the device is loading. 3. When the dialog appears, click OK. When safe mode is on, a safe mode indicator appears in the device status section of the Home screen. To turn off safe mode, repeat step 1. Set permissions for a third-party application Note: Changing permissions for third-party applications can significantly affect the operation of applications on your BlackBerry device. For more information about how changing these permissions might affect the operation of the applications on your device, contact your wireless service provider or administrator. 1. 2. Click Applications. 3. Highlight a third-party application. 4. Press the Menu key. 5. Perform one of the following actions:
In the device options, click Advanced Options. To set permissions for the highlighted third-party application, click Edit Permissions. To set permissions for all third-party applications, click Edit Default Permissions. 6. Expand Connections, Interactions, or User Data. 7. Change the permission fields. 8. Press the Menu key. 9. Click Save. Connection permissions for third-party applications USB:
Set whether third-party applications can use physical connections, such as a USB cable or RS-232 cable, that you have set up for your BlackBerry device. Bluetooth:
Set whether third-party applications can use Bluetooth connections. Phone:
Set whether third-party applications can make calls or access call logs. Location Data:
Set whether third-party applications can use your GPS location information. 228 User Guide Third-party application control Server Network:
Set whether third-party applications can access the Internet or your organization's intranet using your organization's network. Internet:
Set whether third-party applications can access the Internet through your wireless service provider (for example, using a direct Internet connection or a WAP gateway). Interaction permissions for third-party applications Cross Application Communication:
Specify whether third-party applications can communicate and share data with other applications on your BlackBerry device. Device Settings:
Specify whether third-party applications can turn on or turn off your device or change device options, such as display options. Media:
Specify whether third-party applications can access media files on your device. Application Management:
Specify whether third-party applications can add or delete application modules or access module information such as an application name or version. Themes:
Specify whether your device can use third-party applications as a source for customized themes. Input Simulation:
Specify whether third-party applications can simulate actions, such as pressing a key on your device. Browser Filtering:
Specify whether third-party applications can register browser filters with the browser on your device to add, change, or delete web site content before it appears in your browser. Screen Capturing:
Specify whether third-party applications can take screen shots of the device screen. Security Timer Reset:
Specify whether third-party applications can reset the duration that your device remains unlocked after you stop using it. Data permissions for third-party applications Email:
Set whether third-party applications can access email messages, SMS text messages, MMS messages, or PIN messages on your BlackBerry device. 229 User Guide Organizer Data:
Security troubleshooting Set whether third-party applications can access organizer data such as contacts, calendar entries, tasks, or memos. Files:
Set whether third-party applications can access files that you store on your device. For example, you can set whether third-party applications can access files that you transfer to your device using the media manager tool of the BlackBerry Desktop Manager or Bluetooth technology. Security Data:
Set whether third-party applications can access certificates or keys in the key store on your device. Security troubleshooting I cannot download a certificate If you changed the connection type that your BlackBerry device uses to connect to the LDAP certificate server, try switching to the default connection type. I cannot unlock my device using my smart card Try performing the following actions:
Verify that the correct smart card is inserted in the smart card reader. Verify that the smart card is inserted in the smart card reader correctly. Verify that you typed the smart card password correctly. You should have received this password when you received your smart card. If you use a certificate to authenticate your smart card, verify that the certificate is not revoked or expired. My device prompts me to make an emergency call when I type a password If your BlackBerry device password contains a combination of letters that corresponds to an emergency access number, your device might prompt you to make an emergency call when you type your device password. To continue typing your device password, press the Escape key. 230 User Guide Service books and diagnostic reports Service books and diagnostic reports Service books About service books Service books determine which services are available on your BlackBerry device. Your wireless service provider or administrator can send service books to your device over the wireless network. If your device is associated with an email account that uses a BlackBerry Enterprise Server, you can also receive service books on your device by connecting your device to the BlackBerry Desktop Manager. In the device options, click Advanced Options. Accept a service book 1. 2. Click Service Book. 3. Highlight the new service book. 4. Press the Menu key. 5. Click Accept. In the device options, click Advanced Options. Delete a service book 1. 2. Click Service Book. 3. Highlight a service book. 4. Press the Menu key. 5. Click Delete. To restore a service book, press the Menu key. Click Undelete. Diagnostic reports About diagnostic reports Diagnostic reports provide wireless configuration and connection information for your BlackBerry device. If you cannot connect to the wireless network or access services such as email messaging, your wireless service provider or administrator might ask you to run and submit a diagnostic report. Your wireless service provider or administrator can use the report to help you troubleshoot the problem. Run a diagnostic report 1. 2. Press the Menu key. In the device options, click Mobile Network. 231 User Guide Diagnostic reports 3. Click Diagnostics Test. 4. Press the Menu key. 5. Click Run. In the device options, click Mobile Network. View a diagnostic report 1. 2. Press the Menu key. 3. Click Diagnostics Test. 4. Highlight a report. 5. Press the Menu key. 6. Click View Report. In the device options, click Mobile Network. Submit a diagnostic report 1. 2. Press the Menu key. 3. Click Diagnostics Test. 4. Highlight a report. 5. Press the Menu key. 6. Click Email Report or PIN Report. In the device options, click Mobile Network. Delete a diagnostic report 1. 2. Press the Menu key. 3. Click Diagnostics Test. 4. Highlight a report. 5. Press the Menu key. 6. Click Delete or Delete All. In the device options, click Mobile Network. Set a default recipient for diagnostic reports If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry device sends the report to that recipient. If you want to specify a recipient each time that you submit a report, do not set the default recipient. 1. 2. Press the Menu key. 3. Click Diagnostics Test. 4. Press the Menu key. 5. Click Options. 6. 7. Press the Menu key. 8. Click Save. Type the contact information. 232 User Guide Diagnostic reports I cannot run or submit a diagnostic report Try performing the following actions:
Try running the diagnostic report again. In the diagnostic report, press the Menu key. Click Repeat All Steps. If you cannot submit a diagnostic report to an email address, try submitting the report to a PIN. Likewise, if you cannot submit a diagnostic report to a PIN, try submitting the report to an email address. View the version number of the BlackBerry Device Software on your device In the device options, click About. To return to the device options, press the Escape key three times. 233 User Guide BrickBreaker 234 User Guide BrickBreaker BrickBreaker About BrickBreaker The object of BrickBreaker is to destroy bricks using a paddle and a ball. During the game, capsules fall from the bricks that you destroy. The capsules provide you with different mechanisms for destroying bricks or controlling the ball or paddle. When you hit the ball with your paddle 50 times on any level, the bricks descend one space every few seconds. BrickBreaker capsules Long:
This capsule makes the paddle longer. Slow:
This capsule slows down the ball. Gun:
This capsule enables you to shoot three bullets at the bricks; a bullet can destroy unbreakable bricks. Laser:
This capsule enables you to shoot unlimited laser beams at the bricks. Multi:
This capsule puts four balls in play. Catch:
This capsule enables you to catch and hold the ball. Flip:
This capsule changes the direction of the paddle. Wrap:
This capsule enables you to move the paddle beyond the edge of the screen. Bomb:
This capsule destroys the next brick that you hit and damages nearby bricks. Life:
This capsule gives you an additional life. 235 User Guide BrickBreaker scoring BrickBreaker scoring Catching a capsule:
50 points Shooting a brick with the gun:
50 points Hitting a brick with the ball:
10 points Shooting a brick with the laser:
5 points Damaging a brick with a bomb:
5 points Play BrickBreaker To move the paddle, slide your finger left or right. To release the ball in catch mode, click the screen. To shoot the laser or gun, click the screen. Adjust the volume To increase the volume, press the Volume Up key. To decrease the volume, press the Volume Down key. Submit a score to the BrickBreaker high score web site 1. 2. Click Send High Score. In BrickBreaker, press the Menu key. Check the high scores on the BrickBreaker web site 1. 2. Click High Scores. In BrickBreaker, press the Menu key. 236 User Guide Word Mole game Word Mole game Word Mole game basics About the Word Mole game The object of the Word Mole game is to form words using the letters in the garden. If you form a word using letters that are directly above, below, or beside each other in the garden, you receive new letters which you can use to form new words. Otherwise, holes appear in the garden, making it harder to form new words. You can replace a hole with a new letter by forming a word that uses a letter that is beside the hole. In a single-player game, you complete a level by submitting enough words to reach the required point goal before the time expires. In a practice game, you have unlimited time to play a game. In a multiplayer game, you compete against other players to win awards for achievements such as submitting the longest word, or receiving the least number of holes. Form a word 1. Click each letter in the word. 2. Perform any of the following actions:
To submit your word, click the word at the top of the screen. To deselect a letter, click the letter again. To deselect all the letters, press the Escape key. Word Mole game scoring Word length:
Form longer words to gain more points and vegetable bonus letters. Letter usage:
Use less common letters to gain more points. Speed:
Complete the level as quickly as possible to gain more points. Water bonus letters:
Use water bonus letters in a word to fill the watering can. Watering can:
Fill the watering can to grow vegetable bonus letters. Vegetable bonus letters:
Use vegetable bonus letters in a word to gain bonus points. To gain even more bonus points, use multiple vegetable bonus letters in a single word. 237 User Guide Single-player games Star bonus letters:
Use star bonus letters in a word to gain bonus points. Time bonus letters:
Use time bonus letters in a word to gain bonus time. Adjust the volume Perform any of the following actions:
To increase the volume, press the Volume Up key. To decrease the volume, press the Volume Down key. To mute the volume, press the Mute key. To turn off mute, press the Mute key again. Single-player games Turn on tutorial mode 1. During a game, press the Menu key. 2. Click Game Options. 3. Click General. 4. Select the check box beside Show Tutorial Tips. 5. Click OK. Save a game You can save up to four games at one time. 1. During a game, press the Menu key. 2. Click Save Game. 3. 4. 5. Click OK. If necessary, click a game to overwrite. Type a name for the game. Resume a game 1. On the Word Mole game home screen, click Play. 2. Click Resume Game. 3. Click a game. Submit a score to the Leaderboard on the Word Mole game web site At the end of a single-player game, you might be prompted to submit your score. 238 User Guide Multiplayer games If you do not submit your score when prompted, you can submit your score at a later time. 1. On the High scores screen, in the Username field, type a user name. 2. 3. Click Submit. In the Password field, type a password. Check the Leaderboard on the Word Mole game web site 1. On the Word Mole game home screen, click Options. 2. Click High Scores. 3. Click Leaderboard. Multiplayer games Invite a player 1. On the Word Mole game home screen, click New Game. 2. Click Multiplayer. 3. Click Invite. 4. Click a contact. 5. Click OK. When a player accepts an invitation, a green indicator appears beside their screen name. To start the game, click Start Game. Accept an invitation In the Word Mole game invitation, click Accept. To start the game, click Ready. Wait for the game to start. Set multiplayer game options To perform this task, you must be the game organizer. 1. On the Multiplayer Game Setup screen, click Options. 2. Perform any of the following actions:
To set the length for a game, set the Point Goal field. To set the season for a game, set the Season field. To set bonuses for a game, set the Bonuses field. 3. Click OK. Change your screen name 1. On the Multiplayer Game Setup screen, click your screen name. 239 User Guide Word Mole game troubleshooting 2. Click Change Screen Name. 3. 4. Press the Enter key. Type a new screen name. Chat with other players 1. On the Multiplayer Game Setup screen, in the Chat field, type a message. 2. Press the Enter key. Check the stats for a player 1. On the Multiplayer Game Setup screen, click a player. 2. Click Show Stats. Remove a player To perform this task, you must be the game organizer. 1. On the Multiplayer Game Setup screen, click a player. 2. Click Remove Player. Word Mole game troubleshooting I cannot connect to a multiplayer game Try performing the following actions:
Verify that your BlackBerry device is connected to the wireless network. If you are the game organizer, try resending the invitation. If you are a game participant, try accepting the invitation again. If you are a game participant, verify that the game organizer did not exit the multiplayer game. Some words that I submit are not recognized Some less common words might not be in the dictionary on your BlackBerry device. Try submitting more commonly used words. 240 User Guide Glossary ADN Glossary An abbreviated dialing number (ADN) is a short telephone number, such as 911 or 112, that is used to reach public services. APN access point name BCC blind carbon copy BlackBerry enabled device A BlackBerry enabled device is a device with BlackBerry Connect software, a device with BlackBerry Built-In software, or a device that is running the BlackBerry Application Suite. BlackBerry enabled devices provide users with access to BlackBerry device applications and BlackBerry services. BlackBerry MDS BlackBerry Mobile Data System CC carbon copy CDMA Code Division Multiple Access certificate A certificate is a digital document that binds the identity and public key of a certificate subject. Each certificate has an corresponding private key that is stored separately. A certificate authority signs the certificate to indicate that it is authentic and can be trusted. CMIME Compressed Multipurpose Internet Mail Extensions CRL certificate revocation list CRL server A BlackBerry device uses a CRL server to check the most recently published revocation status of a certificate. Certificate authorities publish certificate revocation lists on CRL servers. DSA ECC Digital Signature Algorithm Elliptic Curve Cryptography FDN 241 User Guide Glossary Fixed Dialing Number FIPS Federal Information Processing Standards GPS Global Positioning System GSM Global System for Mobile communications HTTP Hypertext Transfer Protocol IP Internet Protocol LDAP Lightweight Directory Access Protocol LDAP certificate server A BlackBerry device uses an LDAP certificate server to search for and download certificates and PGP keys. LED light-emitting diode mass storage mode Mass storage mode enables users to transfer files between a media card and their computer when they connect their BlackBerry device to their computer. MCC mobile country code MMS Multimedia Messaging Service MNC mobile network code MTP Media Transfer Protocol OCSP Online Certificate Status Protocol OCSP server 242 User Guide Glossary A BlackBerry device uses an OCSP server to check the revocation status of a certificate on demand. personal certificate A personal certificate is a certificate that a certificate authority assigns to a user. personal PGP key A personal PGP key is made up of a PGP public key and PGP private key for a user. PIN personal identification number private key A private key is a key that only the certificate subject can use. Private key information is not distributed publically. BlackBerry devices use private keys to sign email messages or PIN messages that users send and to decrypt email messages that users receive. public key A public key is a key that people other than the certificate subject can use. BlackBerry devices use public keys to encrypt email messages or PIN messages that users send to certificate subjects and to verify the signature on email messages or PIN messages that users receive from certificate subjects. root certificate A root certificate is a self-signed certificate and usually belongs to a certificate authority. SAN subject alternative name SDN A service dialing number (SDN) is a number that is preloaded on your SIM card by your wireless service provider that you can use to access information about your device service, such as the current call forwarding status. SHA Secure Hash Algorithm SIM Subscriber Identity Module S/MIME Secure Multipurpose Internet Mail Extensions SMS Short Message Service SMSC Short Message Service Center SSL 243 User Guide Glossary Secure Sockets Layer Transmission Control Protocol TCP TLS Transport Layer Security Triple DES Triple Data Encryption Standard TTY teletype VPN virtual private network WAP Wireless Application Protocol WML Wireless Markup Language WTLS Wireless Transport Layer Security 244 User Guide Legal notice Legal notice 2008 Research In Motion Limited. All rights reserved. BlackBerry, RIM, Research In Motion, SureType and related trademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world. Bluetooth is a trademark of Bluetooth SIG. DataViz, Sheet to Go, Slideshow to Go, and Word to Go are trademarks of DataViz. UMTS is a trademark of European Telecommunications Standard Institute. GSM and Global System for Mobile communications are trademarks of the GSM MOU Association. IBM, Domino, Lotus, and Lotus Notes are trademarks of International Business Machines Corporation. JavaScript is a trademark of Sun Microsystems, Inc. Microsoft and Outlook are trademarks of Microsoft Corporation. Novell and GroupWise are trademarks of Novell, Inc. PGP, PGP Desktop Professional, and PGP Universal Server are trademarks of PGP Corporation. Roxio is a trademark of Sonic Solutions. RSA is a trademark of RSA Security. vCard is a trademark of the Internet Mail Consortium. All other trademarks are the property of their respective owners. Portions of the BlackBerry Device Software are copyright 2007-2008 The FreeType Project (www.freetype.org). All rights reserved. The BlackBerry smartphone and other devices and/or associated software are protected by copyright, international treaties, and various patents, including one or more of the following U.S. patents: 6,278,442; 6,271,605; 6,219,694; 6,075,470; 6,073,318; D445,428; D433,460;
D416,256. Other patents are registered or pending in the U.S. and in various countries around the world. Visit www.rim.com/patents for a list of RIM (as hereinafter defined) patents. This documentation including all documentation incorporated by reference herein such as documentation provided or made available at www.blackberry.com/go/docs is provided or made accessible "AS IS" and "AS AVAILABLE" and without condition, endorsement, guarantee, representation, or warranty of any kind by Research In Motion Limited and its affiliated companies ("RIM") and RIM assumes no responsibility for any typographical, technical, or other inaccuracies, errors, or omissions in this documentation. In order to protect RIM proprietary and confidential information and/or trade secrets, this documentation may describe some aspects of RIM technology in generalized terms. RIM reserves the right to periodically change information that is contained in this documentation; however, RIM makes no commitment to provide any such changes, updates, enhancements, or other additions to this documentation to you in a timely manner or at all. This documentation might contain references to third-party sources of information, hardware or software, products or services including components and content such as content protected by copyright and/or third-party web sites (collectively the "Third Party Products and Services"). RIM does not control, and is not responsible for, any Third Party Products and Services including, without limitation the content, accuracy, copyright compliance, compatibility, performance, trustworthiness, legality, decency, links, or any other aspect of Third Party Products and Services. The inclusion of a reference to Third Party Products and Services in this documentation does not imply endorsement by RIM of the Third Party Products and Services or the third party in any way. EXCEPT TO THE EXTENT SPECIFICALLY PROHIBITED BY APPLICABLE LAW IN YOUR JURISDICTION, ALL CONDITIONS, ENDORSEMENTS, GUARANTEES, REPRESENTATIONS, OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY CONDITIONS, ENDORSEMENTS, GUARANTEES, REPRESENTATIONS OR WARRANTIES OF DURABILITY, FITNESS FOR A PARTICULAR PURPOSE OR USE, MERCHANTABILITY, MERCHANTABLE QUALITY, NON-INFRINGEMENT, SATISFACTORY QUALITY, OR TITLE, OR ARISING FROM A STATUTE OR CUSTOM OR A COURSE OF DEALING OR USAGE OF TRADE, OR RELATED TO THE DOCUMENTATION OR ITS USE, OR PERFORMANCE OR NON-PERFORMANCE OF ANY SOFTWARE, HARDWARE, SERVICE, OR ANY THIRD PARTY PRODUCTS AND SERVICES REFERENCED HEREIN, ARE HEREBY EXCLUDED. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY BY STATE OR PROVINCE. SOME JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES AND CONDITIONS. TO THE EXTENT PERMITTED BY LAW, ANY IMPLIED WARRANTIES OR CONDITIONS RELATING TO 245 User Guide Legal notice THE DOCUMENTATION TO THE EXTENT THEY CANNOT BE EXCLUDED AS SET OUT ABOVE, BUT CAN BE LIMITED, ARE HEREBY LIMITED TO NINETY (90) DAYS FROM THE DATE YOU FIRST ACQUIRED THE DOCUMENTATION OR THE ITEM THAT IS THE SUBJECT OF THE CLAIM. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION, IN NO EVENT SHALL RIM BE LIABLE FOR ANY TYPE OF DAMAGES RELATED TO THIS DOCUMENTATION OR ITS USE, OR PERFORMANCE OR NON-PERFORMANCE OF ANY SOFTWARE, HARDWARE, SERVICE, OR ANY THIRD PARTY PRODUCTS AND SERVICES REFERENCED HEREIN INCLUDING WITHOUT LIMITATION ANY OF THE FOLLOWING DAMAGES: DIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, OR AGGRAVATED DAMAGES, DAMAGES FOR LOSS OF PROFITS OR REVENUES, FAILURE TO REALIZE ANY EXPECTED SAVINGS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, LOSS OF BUSINESS OPPORTUNITY, OR CORRUPTION OR LOSS OF DATA, FAILURES TO TRANSMIT OR RECEIVE ANY DATA, PROBLEMS ASSOCIATED WITH ANY APPLICATIONS USED IN CONJUNCTION WITH RIM PRODUCTS OR SERVICES, DOWNTIME COSTS, LOSS OF THE USE OF RIM PRODUCTS OR SERVICES OR ANY PORTION THEREOF OR OF ANY AIRTIME SERVICES, COST OF SUBSTITUTE GOODS, COSTS OF COVER, FACILITIES OR SERVICES, COST OF CAPITAL, OR OTHER SIMILAR PECUNIARY LOSSES, WHETHER OR NOT SUCH DAMAGES WERE FORESEEN OR UNFORESEEN, AND EVEN IF RIM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION, RIM SHALL HAVE NO OTHER OBLIGATION, DUTY, OR LIABILITY WHATSOEVER IN CONTRACT, TORT, OR OTHERWISE TO YOU INCLUDING ANY LIABILITY FOR NEGLIGENCE OR STRICT LIABILITY. THE LIMITATIONS, EXCLUSIONS, AND DISCLAIMERS HEREIN SHALL APPLY: (A) IRRESPECTIVE OF THE NATURE OF THE CAUSE OF ACTION, DEMAND, OR ACTION BY YOU INCLUDING BUT NOT LIMITED TO BREACH OF CONTRACT, NEGLIGENCE, TORT, STRICT LIABILITY OR ANY OTHER LEGAL THEORY AND SHALL SURVIVE A FUNDAMENTAL BREACH OR BREACHES OR THE FAILURE OF THE ESSENTIAL PURPOSE OF THIS AGREEMENT OR OF ANY REMEDY CONTAINED HEREIN; AND (B) TO RIM AND ITS AFFILIATED COMPANIES, THEIR SUCCESSORS, ASSIGNS, AGENTS, SUPPLIERS (INCLUDING AIRTIME SERVICE PROVIDERS), AUTHORIZED RIM DISTRIBUTORS (ALSO INCLUDING AIRTIME SERVICE PROVIDERS) AND THEIR RESPECTIVE DIRECTORS, EMPLOYEES, AND INDEPENDENT CONTRACTORS. 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Any Third Party Products and Services that are provided with RIM's products and services are provided as a convenience to you and are provided "AS IS" with no express or implied conditions, endorsements, guarantees, representations, or warranties of any kind by RIM and RIM assumes no liability whatsoever, in relation thereto. Your use of Third Party Products and Services shall be governed by and subject to you agreeing to the terms of separate licenses and other agreements applicable thereto with third parties, except to the extent expressly covered by a license or other agreement with RIM. 246 User Guide Legal notice The terms of use of any RIM product or service are set out in a separate license or other agreement with RIM applicable thereto. NOTHING IN THIS DOCUMENTATION IS INTENDED TO SUPERSEDE ANY EXPRESS WRITTEN AGREEMENTS OR WARRANTIES PROVIDED BY RIM FOR PORTIONS OF ANY RIM PRODUCT OR SERVICE OTHER THAN THIS DOCUMENTATION. Licensed by QUALCOMM Incorporated under one or more of the following United States Patents and/or their counterparts in other nations:
4,901,307 5,506,865 5,267,261 5,600,754 5,710,784 5,490,165 5,109,390 5,544,196 5,414,796 5,778,338 5,056,109 5,511,073 5,267,262 5,657,420 5,504,773 5,228,054 5,568,483 5,416,797 5,101,501 5,535,239 5,337,338 5,659,569 BlackBerry Storm 9530 smartphone model number: RBW71CW Research In Motion Limited 295 Phillip Street Waterloo, ON N2L 3W8 Canada Research In Motion UK Limited 200 Bath Road Slough, Berkshire SL1 3XE United Kingdom Published in Canada 247
frequency | equipment class | purpose | ||
---|---|---|---|---|
1 | 2008-10-21 | 1851.25 ~ 1908.5 | PCE - PCS Licensed Transmitter held to ear | Original Equipment |
2 | 2402 ~ 2480 | DSS - Part 15 Spread Spectrum Transmitter | ||
3 | JBP - Part 15 Class B Computing Device Peripheral |
app s | Applicant Information | |||||
---|---|---|---|---|---|---|
1 2 3 | Effective |
2008-10-21
|
||||
1 2 3 | Applicant's complete, legal business name |
BlackBerry Limited
|
||||
1 2 3 | FCC Registration Number (FRN) |
0006040703
|
||||
1 2 3 | Physical Address |
2200 University Avenue East
|
||||
1 2 3 |
Waterloo, Ontario, N/A
|
|||||
1 2 3 |
Canada
|
|||||
app s | TCB Information | |||||
1 2 3 | TCB Application Email Address |
a******@babt.com
|
||||
1 2 3 | TCB Scope |
B1: Commercial mobile radio services equipment in the following 47 CFR Parts 20, 22 (cellular), 24,25 (below 3 GHz) & 27
|
||||
1 2 3 |
A4: UNII devices & low power transmitters using spread spectrum techniques
|
|||||
1 2 3 |
A1: Low Power Transmitters below 1 GHz (except Spread Spectrum), Unintentional Radiators, EAS (Part 11) & Consumer ISM devices
|
|||||
app s | FCC ID | |||||
1 2 3 | Grantee Code |
L6A
|
||||
1 2 3 | Equipment Product Code |
RBW70CW
|
||||
app s | Person at the applicant's address to receive grant or for contact | |||||
1 2 3 | Name |
J****** W******** J****
|
||||
1 2 3 | Title |
Team Lead, RF Design
|
||||
1 2 3 | Telephone Number |
519-4********
|
||||
1 2 3 | Fax Number |
519-8********
|
||||
1 2 3 |
j******@blackberry.com
|
|||||
app s | Technical Contact | |||||
n/a | ||||||
app s | Non Technical Contact | |||||
n/a | ||||||
app s | Confidentiality (long or short term) | |||||
1 2 3 | Does this application include a request for confidentiality for any portion(s) of the data contained in this application pursuant to 47 CFR § 0.459 of the Commission Rules?: | Yes | ||||
1 2 3 | Long-Term Confidentiality Does this application include a request for confidentiality for any portion(s) of the data contained in this application pursuant to 47 CFR § 0.459 of the Commission Rules?: | Yes | ||||
1 2 3 | If so, specify the short-term confidentiality release date (MM/DD/YYYY format) | 11/14/2008 | ||||
if no date is supplied, the release date will be set to 45 calendar days past the date of grant. | ||||||
app s | Cognitive Radio & Software Defined Radio, Class, etc | |||||
1 2 3 | Is this application for software defined/cognitive radio authorization? | No | ||||
1 2 3 | Equipment Class | PCE - PCS Licensed Transmitter held to ear | ||||
1 2 3 | DSS - Part 15 Spread Spectrum Transmitter | |||||
1 2 3 | JBP - Part 15 Class B Computing Device Peripheral | |||||
1 2 3 | Description of product as it is marketed: (NOTE: This text will appear below the equipment class on the grant) | Handheld Blackberry with GSM/GPRS/EDGE 850/1900, CDMA 800/1900, Bluetooth and GPS | ||||
1 2 3 | Related OET KnowledgeDataBase Inquiry: Is there a KDB inquiry associated with this application? | No | ||||
1 2 3 | Modular Equipment Type | Does not apply | ||||
1 2 3 | Purpose / Application is for | Original Equipment | ||||
1 2 3 | Composite Equipment: Is the equipment in this application a composite device subject to an additional equipment authorization? | Yes | ||||
1 2 3 | Related Equipment: Is the equipment in this application part of a system that operates with, or is marketed with, another device that requires an equipment authorization? | No | ||||
1 2 3 | Grant Comments | Output power is ERP/EIRP. The highest reported PCE Head SAR was 0.930 W/kg. The highest reported PCE Body SAR was 0.562 W/kg. The highest reported PCE Body SAR using 2.5 cms separation was 0.329 W/kg. HAC Rating is M3-2007 This device and its antenna(s) must not be co-located or operated in conjunction with any antenna or transmitter not described under this FCC id. SAR compliance for body worn operating configurations must be restricted to belt-clips and holsters described in this filing, or which maintain a minimum separation distance of 2.5 cms and which contain no metallic component in the assembly. End-users must be informed of the body-worn operating requirements for satisfying RF exposure compliance. This device contains GSM functions that are not operational in the U.S. Territories. This filing is only applicable for U.S. operations. | ||||
1 2 3 | Output power is conducted. This device and its antenna(s) must not be co-located or operated in conjunction with any antenna or transmitter not described under this FCC id. End-users must be informed of the body-worn operating requirements for satisfying RF exposure compliance. | |||||
1 2 3 | Is there an equipment authorization waiver associated with this application? | No | ||||
1 2 3 | If there is an equipment authorization waiver associated with this application, has the associated waiver been approved and all information uploaded? | No | ||||
app s | Test Firm Name and Contact Information | |||||
1 2 3 | Firm Name |
BlackBerry RTS
|
||||
1 2 3 | Name |
M******** A****
|
||||
1 2 3 | Telephone Number |
519-8******** Extension:
|
||||
1 2 3 | Fax Number |
519-8********
|
||||
1 2 3 |
m******@blackberry.com
|
|||||
Equipment Specifications | |||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
1 | 1 | 22H | HC | 824.2 | 848.8 | 1.054 | 2.5 ppm | 247KGXW | |||||||||||||||||||||||||||||||||
1 | 2 | 22H | 824.2 | 848.8 | 0.465 | 2.5 ppm | 247KG7W | ||||||||||||||||||||||||||||||||||
1 | 3 | 22H | 824.7 | 848.5 | 0.274 | 2.5 ppm | 1M29F9W | ||||||||||||||||||||||||||||||||||
1 | 4 | 24E | 1850.2 | 1909.8 | 0.822 | 2.5 ppm | 247KGXW | ||||||||||||||||||||||||||||||||||
1 | 5 | 24E | 1850.2 | 1909.8 | 0.802 | 2.5 ppm | 247KG7W | ||||||||||||||||||||||||||||||||||
1 | 6 | 24E | 1851.25 | 1908.5 | 0.437 | 2.5 ppm | 1M29F9W | ||||||||||||||||||||||||||||||||||
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
2 | 1 | 15C | CC | 2402.00000000 | 2480.00000000 | 0.0034100 | |||||||||||||||||||||||||||||||||||
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
3 | 1 | 15B | CC |
some individual PII (Personally Identifiable Information) available on the public forms may be redacted, original source may include additional details
This product uses the FCC Data API but is not endorsed or certified by the FCC