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Blackberry Pearl user guide | Users Manual | 2.78 MiB | ||||
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Safety and product information | Users Manual | 631.94 KiB | ||||
1 2 3 4 | Cover Letter(s) | / November 09 2008 | ||||||
1 2 3 4 | Cover Letter(s) | / November 09 2008 | ||||||
1 2 3 4 | Test Setup Photos | |||||||
1 2 3 4 | External Photos | |||||||
1 2 3 4 | Cover Letter(s) | / November 09 2008 | ||||||
1 2 3 4 | Internal Photos | |||||||
1 2 3 4 | ID Label/Location Info | / November 09 2008 | ||||||
1 2 3 4 | Test Report | / November 09 2008 | ||||||
1 2 3 4 | RF Exposure Info | November 09 2008 | ||||||
1 2 3 4 | RF Exposure Info | November 09 2008 | ||||||
1 2 3 4 | RF Exposure Info | November 09 2008 | ||||||
1 2 3 4 | RF Exposure Info | November 09 2008 | ||||||
1 2 3 4 | RF Exposure Info | November 09 2008 | ||||||
1 2 3 4 | RF Exposure Info | November 09 2008 | ||||||
1 2 3 4 | Test Setup Photos | |||||||
1 2 3 4 | Cover Letter(s) | / November 09 2008 | ||||||
1 2 3 4 | Cover Letter(s) | / November 09 2008 | ||||||
1 2 3 4 | Cover Letter(s) | / November 09 2008 | ||||||
1 2 3 4 | Test Report | / November 09 2008 | ||||||
1 2 3 4 | Cover Letter(s) | / November 09 2008 | ||||||
1 2 3 4 | Test Setup Photos | |||||||
1 2 3 4 | Test Setup Photos | |||||||
1 2 3 4 | RF Exposure Info | / November 09 2008 | ||||||
1 2 3 4 | RF Exposure Info | / November 09 2008 | ||||||
1 2 3 4 | RF Exposure Info | / November 09 2008 | ||||||
1 2 3 4 | RF Exposure Info | / November 09 2008 | ||||||
1 2 3 4 | RF Exposure Info | / November 09 2008 | ||||||
1 2 3 4 | Test Report | / November 09 2008 | ||||||
1 2 3 4 | Test Report | / November 09 2008 | ||||||
1 2 3 4 | Test Report | / November 09 2008 | ||||||
1 2 3 4 | Test Report | / November 09 2008 | ||||||
1 2 3 4 | Test Report | / November 09 2008 | ||||||
1 2 3 4 | Test Report | / November 09 2008 | ||||||
1 2 3 4 | Test Report | / November 09 2008 | ||||||
1 2 3 4 | ID Label/Location Info | / November 09 2008 | ||||||
1 2 3 4 | Cover Letter(s) | / November 09 2008 |
1 2 3 4 | Blackberry Pearl user guide | Users Manual | 2.78 MiB |
User Guide BlackBerry Pearl 8220 Smartphone Version: 4.6 SWD-438151-0708044349-001 Contents Shortcuts.................................................................................................................................................................................................................................................9 BlackBerry basics shortcuts...........................................................................................................................................................................................................................9 Phone shortcuts...............................................................................................................................................................................................................................................9 Message shortcuts...........................................................................................................................................................................................................................................9 Attachment shortcuts....................................................................................................................................................................................................................................10 Camera and video camera shortcuts .........................................................................................................................................................................................................10 Media shortcuts...............................................................................................................................................................................................................................................11 Browser shortcuts............................................................................................................................................................................................................................................11 Calendar shortcuts.........................................................................................................................................................................................................................................12 Typing shortcuts..............................................................................................................................................................................................................................................12 Search shortcuts............................................................................................................................................................................................................................................. 13 Map shortcuts..................................................................................................................................................................................................................................................13 Phone......................................................................................................................................................................................................................................................15 Phone basics....................................................................................................................................................................................................................................................15 Emergency calls.............................................................................................................................................................................................................................................. 17 Volume..............................................................................................................................................................................................................................................................17 Voice mail........................................................................................................................................................................................................................................................18 Speed dial........................................................................................................................................................................................................................................................19 Voice dialing....................................................................................................................................................................................................................................................19 Conference calls..............................................................................................................................................................................................................................................21 Caller ID...........................................................................................................................................................................................................................................................22 Call logs...........................................................................................................................................................................................................................................................23 Call waiting.....................................................................................................................................................................................................................................................25 Call forwarding...............................................................................................................................................................................................................................................25 Call blocking...................................................................................................................................................................................................................................................27 Fixed dialing....................................................................................................................................................................................................................................................27 Smart dialing..................................................................................................................................................................................................................................................29 TTY support.....................................................................................................................................................................................................................................................30 Multiple phone numbers...............................................................................................................................................................................................................................30 Phone options..................................................................................................................................................................................................................................................31 Phone shortcuts...............................................................................................................................................................................................................................................9 Phone troubleshooting..................................................................................................................................................................................................................................33 Messages...............................................................................................................................................................................................................................................37 Message basics...............................................................................................................................................................................................................................................37 Email messages..............................................................................................................................................................................................................................................42 PIN messages.................................................................................................................................................................................................................................................48 SMS text messages........................................................................................................................................................................................................................................49 MMS messages...............................................................................................................................................................................................................................................53 Message list options......................................................................................................................................................................................................................................56 Message shortcuts...........................................................................................................................................................................................................................................9 S/MIME-protected messages.......................................................................................................................................................................................................................61 PGP protected messages.............................................................................................................................................................................................................................67 Message troubleshooting..............................................................................................................................................................................................................................72 Attachments..........................................................................................................................................................................................................................................77 Attachment basics..........................................................................................................................................................................................................................................77 Document attachments................................................................................................................................................................................................................................ 79 Spreadsheet attachments............................................................................................................................................................................................................................ 79 Media attachments.......................................................................................................................................................................................................................................80 Presentation attachments.............................................................................................................................................................................................................................81 vCard contact attachments.........................................................................................................................................................................................................................82 Attachment shortcuts....................................................................................................................................................................................................................................10 Attachment troubleshooting........................................................................................................................................................................................................................82 Camera and video camera ................................................................................................................................................................................................................ 85 Take a picture ................................................................................................................................................................................................................................................85 Pan a picture..................................................................................................................................................................................................................................................85 Zoom in to or out from a picture..................................................................................................................................................................................................................85 Record a video................................................................................................................................................................................................................................................85 Camera and video camera options ...........................................................................................................................................................................................................86 Camera and video camera shortcuts .........................................................................................................................................................................................................10 Camera and video camera troubleshooting ............................................................................................................................................................................................88 Media..................................................................................................................................................................................................................................................... 89 Transferring and downloading media files................................................................................................................................................................................................89 Playing media files and recording voice notes..........................................................................................................................................................................................91 Managing media files....................................................................................................................................................................................................................................93 Viewing pictures............................................................................................................................................................................................................................................96 Managing pictures........................................................................................................................................................................................................................................98 Media card and mass storage mode options............................................................................................................................................................................................99 Media shortcuts...............................................................................................................................................................................................................................................11 Media troubleshooting.................................................................................................................................................................................................................................101 Browser................................................................................................................................................................................................................................................103 Browser basics..............................................................................................................................................................................................................................................103 Browser bookmarks.....................................................................................................................................................................................................................................106 Web feeds......................................................................................................................................................................................................................................................108 Browser options.............................................................................................................................................................................................................................................110 Browser security............................................................................................................................................................................................................................................113 Browser push.................................................................................................................................................................................................................................................115 Browser shortcuts............................................................................................................................................................................................................................................11 Browser troubleshooting..............................................................................................................................................................................................................................117 Date, time, and alarm.........................................................................................................................................................................................................................119 Set the date and time...................................................................................................................................................................................................................................119 Get the date and time from the wireless network automatically..........................................................................................................................................................119 Change what appears on the display when your device is charging....................................................................................................................................................119 Change the clock face.................................................................................................................................................................................................................................120 Display a second time zone........................................................................................................................................................................................................................120 Turn on bedside clock mode.......................................................................................................................................................................................................................120 Set options for bedside clock mode...........................................................................................................................................................................................................120 Turn on the alarm..........................................................................................................................................................................................................................................121 Silence the alarm...........................................................................................................................................................................................................................................121 Change alarm notification options.............................................................................................................................................................................................................121 Use the stopwatch........................................................................................................................................................................................................................................121 Set the timer...................................................................................................................................................................................................................................................121 Change timer notification options.............................................................................................................................................................................................................122 Date, time, and alarm troubleshooting.....................................................................................................................................................................................................122 Personal organizer.............................................................................................................................................................................................................................123 Contacts.........................................................................................................................................................................................................................................................123 Calendar........................................................................................................................................................................................................................................................129 Tasks...............................................................................................................................................................................................................................................................137 Memos............................................................................................................................................................................................................................................................140 Categories......................................................................................................................................................................................................................................................141 Calculator......................................................................................................................................................................................................................................................143 Notification profiles..........................................................................................................................................................................................................................145 Notification basics.......................................................................................................................................................................................................................................145 LED notification............................................................................................................................................................................................................................................147 Custom notification.....................................................................................................................................................................................................................................148 Notification profile troubleshooting.........................................................................................................................................................................................................150 Typing...................................................................................................................................................................................................................................................151 Typing basics.................................................................................................................................................................................................................................................151 Typing input methods..................................................................................................................................................................................................................................152 Spelling checker...........................................................................................................................................................................................................................................154 Custom dictionary........................................................................................................................................................................................................................................156 AutoText.........................................................................................................................................................................................................................................................157 Typing shortcuts..............................................................................................................................................................................................................................................12 Typing troubleshooting...............................................................................................................................................................................................................................159 Language..............................................................................................................................................................................................................................................161 Change the display language..................................................................................................................................................................................................................... 161 Add a display language................................................................................................................................................................................................................................161 Delete a display language...........................................................................................................................................................................................................................161 About typing input languages....................................................................................................................................................................................................................153 Change the typing input language............................................................................................................................................................................................................153 Switch typing input methods......................................................................................................................................................................................................................153 Change the input options for SureType technology...............................................................................................................................................................................153 Change the voice dialing language............................................................................................................................................................................................................20 Use the shortcut to switch typing input languages while you type.....................................................................................................................................................162 Change the shortcut for switching typing input languages..................................................................................................................................................................163 Turn off the shortcut for switching typing input languages..................................................................................................................................................................163 Change the display options for contacts..................................................................................................................................................................................................128 Language troubleshooting..........................................................................................................................................................................................................................163 Display and keyboard.......................................................................................................................................................................................................................165 Backlighting..................................................................................................................................................................................................................................................165 Display options.............................................................................................................................................................................................................................................165 External display............................................................................................................................................................................................................................................167 Keyboard options.........................................................................................................................................................................................................................................168 Themes..........................................................................................................................................................................................................................................................169 Accessibility options...................................................................................................................................................................................................................................169 Display troubleshooting..............................................................................................................................................................................................................................170 Search....................................................................................................................................................................................................................................................171 Messages, attachments, and web pages....................................................................................................................................................................................................171 Organizer data..............................................................................................................................................................................................................................................173 Search shortcuts.............................................................................................................................................................................................................................................13 Synchronization.................................................................................................................................................................................................................................175 About synchronization.................................................................................................................................................................................................................................175 Reconcile email messages over the wireless network............................................................................................................................................................................175 Delete email messages over the wireless network..................................................................................................................................................................................175 Prerequisites: Synchronizing organizer data over the wireless network............................................................................................................................................176 Synchronize organizer data over the wireless network..........................................................................................................................................................................176 About synchronization conflicts.................................................................................................................................................................................................................176 Manage email reconciliation conflicts......................................................................................................................................................................................................176 Manage data synchronization conflicts....................................................................................................................................................................................................177 About backing up and restoring device data............................................................................................................................................................................................177 Prerequisites: Restoring data over the wireless network......................................................................................................................................................................177 Delete all device data...................................................................................................................................................................................................................................177 Empty the deleted items folder on your computer from your device...................................................................................................................................................177 Synchronization troubleshooting...............................................................................................................................................................................................................178 Bluetooth technology........................................................................................................................................................................................................................181 Bluetooth technology basics.......................................................................................................................................................................................................................181 Bluetooth technology options....................................................................................................................................................................................................................183 Bluetooth technology troubleshooting.....................................................................................................................................................................................................186 GPS technology.................................................................................................................................................................................................................................189 About GPS technology................................................................................................................................................................................................................................189 Get your GPS location.................................................................................................................................................................................................................................189 Turn off location aiding...............................................................................................................................................................................................................................189 GPS technology troubleshooting...............................................................................................................................................................................................................189 Maps......................................................................................................................................................................................................................................................191 Map basics.....................................................................................................................................................................................................................................................191 Navigation.....................................................................................................................................................................................................................................................193 Maps bookmarks..........................................................................................................................................................................................................................................193 Map options..................................................................................................................................................................................................................................................194 Map shortcuts..................................................................................................................................................................................................................................................13 Maps troubleshooting.................................................................................................................................................................................................................................196 BlackBerry Messenger......................................................................................................................................................................................................................197 Contacts.........................................................................................................................................................................................................................................................197 Groups..........................................................................................................................................................................................................................................................198 Conversations...............................................................................................................................................................................................................................................199 Availability....................................................................................................................................................................................................................................................202 Applications.......................................................................................................................................................................................................................................205 Switch applications.....................................................................................................................................................................................................................................205 Add an application......................................................................................................................................................................................................................................205 View properties for an application...........................................................................................................................................................................................................205 Delete a third-party application...............................................................................................................................................................................................................205 Receive a device password prompt before you add an application.....................................................................................................................................................205 View the size of an application database................................................................................................................................................................................................206 About upgrading the BlackBerry Device Software ...............................................................................................................................................................................206 Prerequisites: Upgrading the BlackBerry Device Software over the wireless network...................................................................................................................206 Upgrade the BlackBerry Device Software ..............................................................................................................................................................................................206 Return to the previous version of the BlackBerry Device Software ....................................................................................................................................................207 Delete the previous version of the BlackBerry Device Software .........................................................................................................................................................207 Application troubleshooting......................................................................................................................................................................................................................207 Wireless network coverage.............................................................................................................................................................................................................209 Find information about wireless coverage indicators...........................................................................................................................................................................209 Turn off a wireless connection .................................................................................................................................................................................................................209 Network connection indicators.................................................................................................................................................................................................................209 Turn on wireless coverage notification.....................................................................................................................................................................................................147 About the preferred wireless network list................................................................................................................................................................................................210 Add a wireless network to the preferred wireless network list.............................................................................................................................................................210 Change the order of preferred wireless networks....................................................................................................................................................................................211 Delete a wireless network from the preferred wireless network list.....................................................................................................................................................211 Turn off data service.....................................................................................................................................................................................................................................211 About roaming..............................................................................................................................................................................................................................................212 Switch wireless networks manually...........................................................................................................................................................................................................212 Verify the status of network connections and services..........................................................................................................................................................................212 Wi-Fi connection settings...........................................................................................................................................................................................................................212 Advanced Wi-Fi connection settings.........................................................................................................................................................................................................215 UMA connection settings............................................................................................................................................................................................................................218 Wireless network coverage troubleshooting............................................................................................................................................................................................218 Power, battery, and memory............................................................................................................................................................................................................221 Turn off your device......................................................................................................................................................................................................................................221 Set your device to turn on and turn off automatically............................................................................................................................................................................221 Reset the device............................................................................................................................................................................................................................................221 Check the battery power level....................................................................................................................................................................................................................221 Extend battery life........................................................................................................................................................................................................................................221 Format a media card ..................................................................................................................................................................................................................................100 View the amount of available memory.....................................................................................................................................................................................................100 Best practice: Optimizing your device performance..............................................................................................................................................................................222 SIM card..............................................................................................................................................................................................................................................225 About the SIM card phone book................................................................................................................................................................................................................225 Add a contact to your SIM card ................................................................................................................................................................................................................225 Copy contacts from your SIM card to your contact list.........................................................................................................................................................................225 Copy a contact from your contact list to your SIM card........................................................................................................................................................................225 Change a SIM card contact........................................................................................................................................................................................................................226 Delete a SIM card contact..........................................................................................................................................................................................................................226 Store SMS text messages on your SIM card...............................................................................................................................................................................................51 About SIM card security.............................................................................................................................................................................................................................226 Protect your SIM card with a PIN code....................................................................................................................................................................................................226 Change the SIM card PIN code.................................................................................................................................................................................................................227 Change the display name for a phone number.......................................................................................................................................................................................227 Security...............................................................................................................................................................................................................................................229 Security basics.............................................................................................................................................................................................................................................229 Password keeper..........................................................................................................................................................................................................................................230 Encryption.....................................................................................................................................................................................................................................................232 Memory cleaning.........................................................................................................................................................................................................................................234 Certificates...................................................................................................................................................................................................................................................235 PGP keys.......................................................................................................................................................................................................................................................241 Certificate servers.......................................................................................................................................................................................................................................246 Key stores.....................................................................................................................................................................................................................................................248 Smart cards..................................................................................................................................................................................................................................................250 Software tokens...........................................................................................................................................................................................................................................253 VPN settings.................................................................................................................................................................................................................................................253 About security self-tests.............................................................................................................................................................................................................................255 Verify security software .............................................................................................................................................................................................................................255 Third-party application control.................................................................................................................................................................................................................255 Security troubleshooting............................................................................................................................................................................................................................258 Service books and diagnostic reports............................................................................................................................................................................................261 Service books................................................................................................................................................................................................................................................261 Diagnostic reports........................................................................................................................................................................................................................................261 Wi-Fi diagnostic reports............................................................................................................................................................................................................................263 BrickBreaker......................................................................................................................................................................................................................................265 About BrickBreaker.....................................................................................................................................................................................................................................265 BrickBreaker capsules................................................................................................................................................................................................................................265 BrickBreaker scoring..................................................................................................................................................................................................................................266 Play BrickBreaker........................................................................................................................................................................................................................................266 Adjust the volume...........................................................................................................................................................................................................................................17 Set the paddle speed..................................................................................................................................................................................................................................266 Submit a score to the BrickBreaker high score web site.......................................................................................................................................................................266 Check the high scores on the BrickBreaker web site.............................................................................................................................................................................267 Glossary..............................................................................................................................................................................................................................................269 Legal notice........................................................................................................................................................................................................................................ 275 User Guide Shortcuts 8 User Guide Shortcuts BlackBerry basics shortcuts Shortcuts To move the cursor, roll the trackball. To move back a screen, press the Escape key. To move to a list item or menu item, type the first letter of the item. To select or clear a check box, press the Space key. To view available values in a field, press the Alt key. To switch applications, hold the Alt key and press the Escape key. Continue to hold the Alt key and highlight an application. Release the Alt key. To return to the Home screen or application list, press the End key. To delete a highlighted item, press the Backspace/Delete key. On the Home screen To lock the keyboard, hold the asterisk (*) key. To unlock the keyboard, press the asterisk (*) key and the Send key. To lock the device, set a password. Hold the asterisk (*) key. To unlock the device, type your password. Press the Enter key. To switch between the active notification profile and the Vibrate notification profile, hold the # key. Phone shortcuts To answer a call, press the Send key. To send an incoming call to voice mail when the flip is closed, hold the Volume Down key. To insert a plus sign (+) when typing a phone number, hold 0. To add an extension to a phone number, press the X key. Type the extension number. To set up speed dial for a contact, on the Home screen or in the phone application, hold a key. To turn on the speakerphone during a call, press the period (.) key. To turn off the speakerphone during a call, press the period (.) key. To switch the audio path to wired headphones during a call, press the period (.) key. To switch back to the previous audio path, press the period (.) key again. To check your voice mail, hold 1. To type a letter in a phone number field, hold the Alt key. Use the multi-tap input method to type the letter. To view your contact list in the phone application, hold the Send key. To switch phone numbers, in the phone application, click your active phone number. Click a phone number. Message shortcuts In a message To reply to a message, press the exclamation point (!) key. To forward a message, press the period (.) key. 9 User Guide Shortcuts To move to the last cursor position after you close and reopen a received email message or PIN message, press 5. In a message list To open a highlighted message, press the Enter key. To compose a message from a message list, press the comma (,) key. To view received messages, press the Alt key and 3. To view call logs, press the Alt key and the period (.) key. To view voice mail messages, press the Alt key and 7. To view SMS text messages, press the Alt key and the question mark (?) key. To view all your messages, press the Escape key. Move around a message list To move up a screen, press the Shift key and the Space key. To move down a screen, press the Space key. To move to the top of a message list, press 1. To move to the bottom of a message list, press 7. To move up a message, press 2. To move down a message, press 8. To move to the next date, press 6. To move to the previous date, press 4. Attachment shortcuts To search for text in an attachment, press Q. In a spreadsheet To move to a specific cell, press A. To view the content of a cell, press the Space key. To switch worksheets, press O. Highlight a worksheet. Press the Enter key. In a presentation To switch presentation views, press Z. To move to the next slide when viewing a presentation in slide view, press 6. To move to the previous slide when viewing a presentation in slide view, press 4. Camera and video camera shortcuts To zoom in to a subject before taking a picture, press the Volume Up key. To zoom out from a subject before taking a picture, press the Volume Down key. To take a picture when the flip is open, press the Right Convenience key. To pan up in a picture, press 2. To pan down in a picture, press 8. To pan right in a picture, press 6. 10 User Guide Shortcuts To pan left in a picture, press 4. To return to the center of a picture, press 5. To zoom in to a picture, press 3. To zoom out from a picture, press 9. To zoom in as much as possible to a picture, press 1. To zoom out from a picture as much as possible, press 7. To change the flash mode for a picture or to turn on low-light mode for a video, press the Space key. Media shortcuts To pause a video or song, press the Mute key. To resume playing a video or song, press the Mute key. To move to the controls at the bottom of the screen when you are viewing a list of songs, press the Space key. To play the next song in a category, press 6. To play the previous song in a category, press 4. To play the next song in a playlist, press and hold the Volume Down key. To play the previous song in a playlist, press and hold the Volume Up key. To amplify the volume for songs, ring tones, and videos, press the Volume Up key until you reach the highest volume setting. Press the Volume Up key four times quickly. To rotate a picture, press the comma (,) key. To zoom in to a picture, press 3. To zoom to the original picture size, press 7. To zoom out from a picture, press 9. To zoom to the original picture size, press 7. To fit a picture to the screen size, press 1. Browser shortcuts To insert a period (.) in the web address field, press the Space key. To insert a slash mark (/) in the web address field, press the Shift key and the Space key. To stop loading a web page, press the Escape key. To close the browser, hold the Escape key. On a web page To switch between Column view and Page view, press the at sign (@) key. To zoom in to a web page, press the comma (,) key. To zoom out from a web page, press the period (.) key. To turn on support for JavaScript, press the Symbol key. To move to a specific web page, press 5. To add a bookmark, press the question mark (?) key. To follow a link, highlight or pause on the link. Press the Enter key. To hide the banner, press the exclamation point (!) key. To view the banner, press the exclamation point (!) key. Navigate a web page To move up a screen, press 3. 11 User Guide Shortcuts To move down a screen, press 9. To move to the top of a web page, press 1. To move to the bottom of a web page, press 7. Calendar shortcuts For shortcuts to work in Day view, in the general calendar options, change the Enable Quick Entry field to No. To schedule an appointment, press the period (.) key. To move to the next day, week, or month, press 9. To move to the previous day, week, or month, press 3. To move up an hour in Day view or Week view, press 2. To move down an hour in Day view or Week view, press 8. To move to the current date, press the exclamation point (!) key. Typing shortcuts To insert a period, press the Space key twice. The next letter is capitalized. To capitalize a letter, hold the letter key until the capitalized letter appears. To type the alternate character on a key, press the Alt key and the character key. To type an accented or special character, hold the letter key and roll the trackball to the left or right. Click a selected character. For example, to type , hold 3 and roll the trackball to the left until is highlighted. Click the trackball. To type a number in a number field, press a number key. You do not need to press the Alt key. To type a number in a text field, hold the Alt key and press the number key. To type a letter in a number field, hold the Alt key and use the multi-tap input method. To turn on NUM lock, hold the Shift key and press the Alt key. To turn off NUM lock, press the Alt key. To type a long word quickly, type part of the word. In the list that appears when you type, highlight an item with the same initial letters as the word that you want to type. Roll the trackball to the right. In the second list that appears on the screen, highlight the word that you want to type. Press the Enter key. Insert symbols To insert an at sign (@) or a period (.) in an email address field, press the Space key. To type a symbol, press the Symbol key. To view more symbols, press the Symbol key again. Type the letter that appears below the symbol. Work with text To highlight a line of text, press the Shift key and roll the trackball up or down. To highlight text character by character, hold the Shift key and roll the trackball left or right. To cancel a text selection, press the Escape key. To cut highlighted text when typing, press the Shift key and the Backspace/Delete key. To copy highlighted text when typing, press the Alt key and click the trackball. To paste highlighted text when typing, press the Shift key and click the trackball. 12 User Guide Shortcuts Search shortcuts To search for a contact in a list of contacts, type the contact name or initials separated by a space. To search for text in an attachment, press Q. To search for text in a presentation attachment, you must view the presentation in text view or in text and slide view. Press Q. Map shortcuts To zoom in to a map, press L. To zoom out from a map, press O. To move to the next direction on a route, press 6. To move to the previous direction on a route, press 4. To view status information at the top of a map, press Q. To hide status information at the top of a map, press Q again. To view tracking information at the bottom of a map while you are tracking your movement, press the Space key. To hide tracking information at the bottom of a map, press the Space key again. 13 User Guide Phone 14 User Guide Phone Phone Phone basics Find your phone number In the phone application, your phone number appears at the top of the screen. If you have more than one phone number associated with your BlackBerry device, only your active phone number appears at the top of the screen. Make a call 1. On the Home screen or in the phone application, perform one of the following actions:
Type a phone number. Type part of a contact name. Highlight a contact or phone number. 2. Press the key. To end the call, press the key. Related topics Add a pause or a wait to a phone number, 123 Answer a second call 1. 2. Perform one of the following actions:
Press the Menu key. To answer the incoming call and place the current call on hold, click Answer - Hold Current. To answer the incoming call and end the current call, click Answer - Drop Current. Depending on your wireless service provider and the wireless network that your BlackBerry device is connected to, this feature might not be supported. To return to the first call, press the Menu key. Click Swap or Flash. Mute a call During a call, press the Mute key. To turn off mute, press the Mute key again. Place a call on hold Depending on your wireless service provider and the wireless network that your BlackBerry device is connected to, this feature might not be supported. 1. During a call, press the Menu key. 2. Click Hold. To resume a call, press the Menu key. Click Resume. 15 User Guide Phone Turn on the speakerphone During a call, press the period (.) key. Do not hold the BlackBerry device near your ear while you use the speakerphone. Hearing damage can occur. For more information, see the safety and product information booklet for your device. To turn off the speakerphone, press the period (.) key again. Related topics Bluetooth technology, 181 Dial an extension 1. 2. Press the X key. Type the extension number. Dial using numbers or letters When you type a letter in a phone number, your BlackBerry device dials the number that is associated with the letter on a conventional phone keypad. To type a number, press a number key. To type the first letter on a key, hold the Alt key. Press the letter key once. To type the second letter on a key, hold the Alt key. Press the letter key twice. Switch applications during a call 1. During a call, press the Menu key. 2. Click Home Screen. Note: If you switch to a different application and you want to end the call, press the End key. Make a call when the device is locked To perform this task, you must turn on dialing from the Lock screen. 1. On the Lock screen, press the Menu key. 2. Click Place Call. 3. Perform one of the following actions:
Type a phone number. Type part of a contact name. Click a contact or phone number. 4. Press the Send key. To end the call, press the End key. Related topics Turn on dialing from the Lock screen, 31 16 User Guide Phone About using a headset You can purchase an optional headset to use with your BlackBerry device. If you use a headset, you can use a headset button to answer or end a call, or turn on or turn off mute during a call. You can also use a headset button to make a call using a voice command. Depending on your headset, you might also be able to use a headset button to pause, resume, skip, or adjust the volume of a song or a video in the media application. For more information about using the headset, see the documentation that came with your headset. Emergency calls About emergency calls Your BlackBerry device is designed to make emergency calls even when it is locked or the SIM card is not inserted. If the connection to the wireless network is turned off when you initiate an emergency call, your device is designed to connect to the wireless network automatically. If you are outside of a wireless coverage area and the SOS wireless coverage indicator appears, you can only call emergency numbers. You can only make emergency calls by typing official emergency access numbers (for example, 911 in North America or 112 in countries that are part of the European Union). Make an emergency call Perform one of the following actions:
If your keyboard or BlackBerry device is unlocked, in the phone application, type the emergency number. Press the Send key. If your keyboard or device is locked, press the Menu key. Click Emergency Call. Click Yes. Volume Adjust the volume To increase the volume, press the Volume Up key. To decrease the volume, press the Volume Down key. Change the default volume for calls You can increase or decrease the default volume for calls. The higher the volume percentage, the louder the volume. 1. 2. Click Options. 3. Click General Options. In the phone application, press the Menu key. 17 User Guide Phone 4. Change the Default Call Volume field. 5. Press the Menu key. 6. Click Save. Improve sound quality during a call You cannot change sound quality when you are using a Bluetooth enabled headset. 1. During a call, press the Menu key. 2. Click Enhance Call Audio. 3. Select a bass or treble option. In the phone application, press the Menu key. Improve sound quality for all calls You cannot change sound quality when you are using a Bluetooth enabled headset. 1. 2. Click Options. 3. Click General Options. 4. Change the Enhance Headset Call Audio or Enhance Handset Call Audio fields. 5. Press the Menu key. 6. Click Save. Voice mail Check your voice mail Depending on your theme, you might be able to check your voice mail from the Home screen. 1. 2. Click Call Voice Mail. In the phone application, press the Menu key. In the phone application, press the Menu key. Change the voice mail access number If a voice mail access number is not already set on your BlackBerry device, you can type the access number for a different voice mail system. 1. 2. Click Options. 3. Click Voice Mail. 4. 5. Press the Menu key. 6. Click Save. Type a voice mail access number and a password. 18 User Guide Phone Speed dial In the phone application, press the Menu key. Set up speed dial for a contact 1. 2. Click View Speed Dial List. 3. Click an unassigned key. 4. Click New Speed Dial. 5. Click a contact. To make a call using speed dial, in the phone application, on the Home screen, in a message, or in a message list, hold the key that you assigned to the contact. In the phone application, press the Menu key. Change the contact assigned to a speed dial key 1. 2. Click View Speed Dial List. 3. Highlight a contact or phone number. 4. Press the Menu key. 5. Perform one of the following actions:
To change the contact that is assigned to a speed dial key, click Edit. Click a new contact. To assign the contact to a different speed dial key, click Move. Roll the trackball to move the contact to the new speed dial key. Click the trackball. To delete the contact from the speed dial list, click Delete. Voice dialing Make a call using a voice command To perform this task with a Bluetooth enabled device, such as a handsfree car kit or wireless headset, the paired Bluetooth enabled device must support this feature and you must turn on Bluetooth technology. You cannot make calls to emergency numbers using voice commands. 1. 2. Say "Call" and a contact name or phone number. In the voice dialing application, wait for the sound. To end the call, press the End key. Dial an extension using a voice command To perform this task, you must set options for dialing extensions. 19 User Guide Phone You can dial extensions only within your company. Say "Call extension" and the extension number. Related topics Set options for dialing extensions, 29 Check a status using a voice command You can check your active phone number, the wireless coverage level, and the battery power level using a voice command. 1. 2. Perform any of the following actions:
In the voice dialing application, wait for the sound. To check your active phone number, say "Check my phone number."
To check the wireless coverage level, say "Check coverage."
To check the battery power level, say "Check battery."
Change the voice dialing language To perform this task, you must have more than one language on your BlackBerry device. For more information, contact your wireless service provider or administrator. In the device options, click Language. 1. 2. Change the Voice Dialing Language field. 3. Press the Menu key. 4. Click Save. Turn off choice lists for voice commands If your BlackBerry device identifies more than one possible match to a voice command, your device presents you with a list of possible matches, or a choice list. You can turn off choice lists so that your device always selects the best match and dials the phone number automatically. In the device options, click Voice Dialing. 1. 2. Set the Choice Lists field to Always Off. 3. Press the Menu key. 4. Click Save. Turn off voice prompts After you say a command, you might be prompted for further information or clarification. You can turn off voice prompts using a voice command. 1. 2. Say "Turn prompts off."
In the voice dialing application, wait for the sound. To turn on voice prompts again, say "Turn prompts on. "
20 User Guide Phone Set playback options for voice dialing After you say the phone number or contact that you want to call, your BlackBerry device plays your choice back for you. You can set different playback options. 1. 2. Perform any of the following actions:
In the device options, click Voice Dialing. To turn off playback for phone numbers, set the Digit Playback field to Disabled. To turn off playback for contacts, set the Name Playback field to Disabled. To set how quickly playback for contacts occurs, set the Name Playback Speed field. To set the playback volume for contacts, set the Name Playback Volume field. 3. Press the Menu key. 4. Click Save. Set the matching sensitivity level for voice commands 1. 2. Perform one of the following actions:
In the device options, click Voice Dialing. To increase matches, set the Sensitivity field closer to Reject Less. To reduce the number of incorrect matches, set the Sensitivity field closer to Reject More. 3. Press the Menu key. 4. Click Save. In the device options, click Voice Dialing. Improve voice recognition of numbers 1. 2. Press the Menu key. 3. Click Adapt Digits. 4. Complete the instructions on the screen. Conference calls Type a phone number or highlight a contact. Make a conference call 1. During a call, press the Send key. 2. 3. Press the Send key. 4. During the second call, press the Menu key. 5. Click Join. Note: When you add more than two numbers to a conference call, place the conference call on hold before you call the next phone number or contact. Related topics 21 User Guide Place a call on hold, 15 Create a phone number link for a conference call 1. 2. Type a phone number for the conference call bridge. Type X and the access code. Phone Speak privately with a contact during a conference call Depending on your wireless service provider and the wireless network that your BlackBerry device is connected to, this feature might not be supported. 1. During a conference call, press the Menu key. 2. Click Split Call. 3. Click a contact. To return to the conference call, press the Menu key. Click Join. Disconnect a contact from a conference call Depending on your wireless service provider and the wireless network that your BlackBerry device is connected to, this feature might not be supported. 1. During a conference call, press the Menu key. 2. Click Drop Call. 3. Click a contact. Leave a conference call Depending on your wireless service provider, this feature might not be supported. If you make a conference call, you can leave the conference call and the call continues without you. 1. During a conference call, press the Menu key. 2. Click Transfer. Caller ID In the contact list, highlight a contact. Add a caller ID picture for a contact 1. 2. Press the Menu key. 3. Click Add Picture. 4. Highlight a picture. 5. Press the Menu key. 6. Click Select. 7. Center the picture in the box. 22 User Guide Phone 8. Press the Menu key. 9. Click Crop and Save. In the contact list, highlight a contact. Change the caller ID picture for a contact 1. 2. Press the Menu key. 3. Click Edit. 4. Highlight the caller ID picture. 5. Press the Menu key. 6. Click Replace Picture. 7. Highlight a picture. 8. Press the Menu key. 9. Click Select. 10. Center the picture in the box. 11. Press the Menu key. 12. Click Crop and Save. In the contact list, highlight a contact. Delete the caller ID picture for a contact 1. 2. Press the Menu key. 3. Click Edit. 4. Highlight the caller ID picture. 5. Press the Menu key. 6. Click Delete Picture. 7. Press the Menu key. 8. Click Save. Call logs About call logs Call logs include the date on which you called your contact, the phone number that you called, and the duration of the call. You can also add notes to your call logs. You can view call logs in the phone application or, depending on how you set your call logging options, you can view call logs in a message list. Depending on your theme, missed calls might also appear on the Home screen. Your BlackBerry device stores call logs for 30 days. View call logs in a message list 1. 2. Click Options. In the phone application, press the Menu key. 23 User Guide Phone 3. Click Call Logging. 4. Select an option for a call log type. To hide call logs in a message list, select the None option. In the phone application, highlight a call log. Add notes to a call log 1. 2. Press the Menu key. 3. Click View History. 4. Press the Menu key. 5. Click Add Notes. 6. 7. Press the Menu key. 8. Click Save. Type call notes. In the phone application, highlight a call log. Change call log notes 1. 2. Press the Menu key. 3. Click View History. 4. Press the Menu key. 5. Click Edit Notes. 6. Change the call notes. 7. Press the Menu key. 8. Click Save. In the phone application, highlight a call log. Send a call log 1. 2. Press the Menu key. 3. Click View History. 4. Press the Menu key. 5. Click Forward. In the phone application, highlight a call log. Delete call log notes 1. 2. Press the Menu key. 3. Click View History. 4. Press the Menu key. 5. Click Edit Notes. 6. Press the Menu key. 7. Click Clear Field. 24 User Guide Phone 8. Press the Menu key. 9. Click Save. Call waiting Turn on call waiting To perform this task, your wireless service provider must set up your SIM card for this service. In the phone application, press the Menu key. 1. 2. Click Options. 3. Click Call Waiting. 4. Change the Call Waiting Enabled field to Yes. 5. Press the Menu key. 6. Click Save. To turn off call waiting, change the Call Waiting Enabled field to No. Call forwarding About call forwarding Depending on your wireless service provider, one or more call forwarding phone numbers might already be available on your SIM card orBlackBerry device . You might not be able to change or delete these phone numbers or add new ones. For more information, contact your wireless service provider. Forward calls To perform this task, your wireless service provider must set up your SIM card for this service. In the phone application, press the Menu key. 1. 2. Click Options. 3. Click Call Forwarding. 4. Press the Menu key. 5. Click a call forwarding number. 6. Press the Menu key. 7. Click Save. To stop forwarding calls, change the Forward All Calls field to Do Not Forward. 25 User Guide Phone Add a call forwarding phone number To perform this task, your wireless service provider must set up your SIM card for this service. In the phone application, press the Menu key. 1. 2. Click Options. 3. Click Call Forwarding. 4. Press the Menu key. 5. Click New Number. 6. 7. Press the Enter key. 8. Press the Menu key. 9. Click Close. Type a phone number. In the phone application, press the Menu key. Change a call forwarding phone number You can only change call forwarding phone numbers that you have added. 1. 2. Click Options. 3. Click Call Forwarding. 4. Press the Menu key. 5. Click Edit Numbers. 6. Highlight a phone number. 7. Press the Menu key. 8. Click Edit. 9. Change the phone number. 10. Press the Enter key. In the phone application, press the Menu key. Delete a call forwarding phone number You can only delete call forwarding phone numbers that you have added. 1. 2. Click Options. 3. Click Call Forwarding. 4. Press the Menu key. 5. Click Edit Numbers. 6. Click a phone number. 7. Click Delete. 26 User Guide Phone Call blocking About call blocking You can block all incoming calls or block incoming calls only when you roam to another wireless network. You can also block all outgoing calls and all outgoing international calls, or you can block outgoing international calls only when you roam to another wireless network. Block calls Depending on your wireless service provider and the wireless network that your BlackBerry device is connected to, this feature might not be supported. To perform this task, your wireless service provider must set up your SIM card for this service and provide you with a call blocking password. In the phone application, press the Menu key. 1. 2. Click Options. 3. Click Call Barring. 4. Highlight a call blocking option. 5. Press the Menu key. 6. Click Enable. 7. Type your call blocking password. To stop blocking calls, highlight a call blocking option. Press the Menu key. Click Disable. Change the call blocking password In the phone application, press the Menu key. 1. 2. Click Options. 3. Click Call Barring. 4. Press the Menu key. 5. Click Change Password. Fixed dialing About fixed dialing If you turn on fixed dialing, you can only make calls to contacts that appear in your fixed dialing list. You can make an emergency call when fixed dialing is turned on, even if the emergency number does not appear in your fixed dialing list. 27 User Guide Phone If your wireless service plan includes SMS text messaging, you can also send SMS text messages to contacts that appear in your fixed dialing list. Turn on fixed dialing Depending on your wireless service provider and the wireless network that your BlackBerry device is connected to, this feature might not be supported. To perform this task, your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code. In the phone application, press the Menu key. 1. 2. Click Options. 3. Click FDN Phone List. 4. Press the Menu key. 5. Click Enable FDN Mode. 6. Type your PIN2 code. 7. Press the Enter key. To turn off fixed dialing, press the Menu key. Click Disable FDN Mode. Add a contact to your fixed dialing list To perform this task, your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code. In the phone application, press the Menu key. 1. 2. Click Options. 3. Click FDN Phone List. 4. Press the Menu key. 5. Click New. 6. Type your PIN2 code. 7. Press the Menu key. 8. 9. Press the Menu key. 10. Click Save. Type a name and a phone number. In the phone application, press the Menu key. Change a contact in your fixed dialing list 1. 2. Click Options. 3. Click FDN Phone List. 4. Highlight a contact. 5. Press the Menu key. 6. Click Edit. 7. Change the contact information. 28 User Guide Phone 8. Press the Menu key. 9. Click Save. In the phone application, press the Menu key. Delete a contact from your fixed dialing list 1. 2. Click Options. 3. Click FDN Phone List. 4. Highlight a contact. 5. Press the Menu key. 6. Click Delete. Smart dialing About smart dialing You can change smart-dialing options to specify a default country code and area code for phone numbers. If you specify a default country code and area code, when you make calls, you only need to dial a country code and area code when the codes differ from the codes that you specified in the smart-dialing options. In the smart-dialing options, you can also specify the main phone number for an organization that you call frequently. If you specify a phone number for an organization, you can call a contact at the organization quickly by dialing the contact's extension only. Likewise, when you add a contact from the organization to your contact list, you only need to type the contact's extension. In the phone application, press the Menu key. Set the default country code and area code 1. 2. Click Options. 3. Click Smart Dialing. 4. Set the Country Code and Area Code fields. 5. 6. Press the Menu key. 7. Click Save. In the National Number Length field, set the default length for phone numbers in your country. Note: When you calculate the default length for phone numbers, include your area code and local number, but do not include your country code or the National Direct Dialing prefix. In the phone application, press the Menu key. Set options for dialing extensions 1. 2. Click Options. 3. Click Smart Dialing. 4. In the Number field, type the main phone number for an organization. 29 User Guide Phone In the Extension Length field, set the default length for extensions. 5. Set how long your BlackBerry device waits before dialing an extension. 6. 7. Press the Menu key. 8. Click Save. TTY support About TTY support When you turn on TTY support and you connect your BlackBerry device to a TTY device that operates at 45.45 bits per second, you can make calls to and receive calls from TTY devices. Your BlackBerry device is designed to convert received calls to text that you can read on your TTY device. If your TTY device is designed for use with a 2.5-mm headset jack, you must use an adapter accessory to connect your TTY device to your BlackBerry device. To get an adapter accessory that Research In Motion has approved for use with your BlackBerry device, visit www.shopblackberry.com. In the phone application, press the Menu key. Turn on TTY support Depending on your wireless service provider, this feature might not be supported. 1. 2. Click Options. 3. Click TTY. 4. Change the TTY Mode field to Yes. 5. Press the Menu key. 6. Click Save. A TTY indicator appears in the device status section of the screen. To turn off TTY support, change the TTY Mode field to No. Multiple phone numbers About multiple phone numbers You can have multiple phone numbers associated with your BlackBerry device if one of the following situations applies:
Your wireless service provider has provided you with a SIM card that supports more than one phone number. Your wireless service provider has provided you with a phone number, and your organization has provided you with a BlackBerry MVS Client phone number. If you have more than one phone number associated with your device, you can switch the phone number that you use as your active phone number. You can receive calls to all phone numbers that are associated with your device, but you make calls using your active phone number only. For example, you cannot place one call on hold and make a second call using another phone number. 30 User Guide Phone If your SIM card supports more than one phone number, and you are on a call, you cannot receive a call from the phone number that you are not using. Any calls to the phone number that you are not using will receive a busy signal or will be sent to voice mail. If you have a BlackBerry MVS Client phone number and another phone number, you can receive calls to either phone number even when you are on a call. You can change call waiting, call forwarding, and voice mail options for each phone number associated with your device. Switch the active phone number You can make calls using another phone number that is associated with your BlackBerry device by switching the active phone number. 1. In the phone application, click your phone number at the top of the screen. 2. Click the phone number that you want to set as the active phone number. Phone options In the device options, click Password. Turn on dialing from the Lock screen 1. 2. Set the Allow Outgoing Calls While Locked field to Yes. 3. Press the Menu key. 4. Click Save. In the phone application, press the Menu key. Sort phone numbers or contacts on the Phone screen 1. 2. Click Options. 3. Click General Options. 4. Perform one of the following actions:
To sort phone numbers or contacts by frequency of use, change the Phone List View field to Most Used. To sort contacts alphabetically by contact name, change the Phone List View field to Name. To sort phone numbers or contacts by recency of use, change the Phone List View field to Most Recent. 5. Press the Menu key. 6. Click Save. To sort phone numbers or contacts by call logs again, change the Phone List View field to Call Log. In the phone application, press the Menu key. Hide or display your phone number when you make calls The wireless network can override the option that you choose. 1. 2. Click Options. 3. Click General Options. 4. Perform one of the following actions:
To request that your phone number is hidden, change the Restrict My Identity field to Always. 31 User Guide Phone To request that your phone number is displayed, change the Restrict My Identity field to Never. To request that the network decide whether to hide or display your phone number, change the Restrict My Identity field to Network Determined. 5. Press the Menu key. 6. Click Save. In an application, press the Menu key. Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords. 1. 2. Click Options. 3. 4. Change the Confirm Delete field to No. 5. Press the Menu key. 6. Click Save. If necessary, click General Options. In the phone, press the Menu key. Answer calls automatically when you remove your device from the holster 1. 2. Click Options. 3. Click General Options. 4. Change the Auto Answer Calls field to Out Of Holster. 5. Press the Menu key. 6. Click Save. In the phone application, press the Menu key. Stop answering calls automatically when you open the flip 1. 2. Click Options. 3. Click General Options. 4. Change Auto Answer Calls field to Never. 5. Press the Menu key. 6. Click Save. In the phone application, press the Menu key. Reset a call timer 1. 2. Click Status. 3. Click Last Call or Total Calls. 4. Click Clear Timer. 5. Press the Menu key. 6. Click Save. 32 User Guide Phone About telecoil mode In telecoil mode, the magnetic signal of the BlackBerry device is modified to an appropriate level and frequency response to be picked up by hearing aids that are equipped with telecoils. In the phone, press the Menu key. Turn on telecoil mode 1. 2. Click Options. 3. Click Hearing Aid Mode. 4. Change the Mode Enabled field to Telecoil. 5. Press the Menu key. 6. Click Save. The H-T telecoil indicator appears in the device status section of the screen. Phone shortcuts To answer a call, press the Send key. To send an incoming call to voice mail when the flip is closed, hold the Volume Down key. To insert a plus sign (+) when typing a phone number, hold 0. To add an extension to a phone number, press the X key. Type the extension number. To set up speed dial for a contact, on the Home screen or in the phone application, hold a key. To turn on the speakerphone during a call, press the period (.) key. To turn off the speakerphone during a call, press the period (.) key. To switch the audio path to wired headphones during a call, press the period (.) key. To switch back to the previous audio path, press the period (.) key again. To check your voice mail, hold 1. To type a letter in a phone number field, hold the Alt key. Use the multi-tap input method to type the letter. To view your contact list in the phone application, hold the Send key. To switch phone numbers, in the phone application, click your active phone number. Click a phone number. Phone troubleshooting I cannot make or receive calls Try performing the following actions:
Verify that your BlackBerry device is connected to the wireless network. If you cannot make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing. If you have traveled to another country and you have not changed your smart-dialing options, dial the full phone number, including the country code and area code, for your contact. 33 User Guide Phone If you are not receiving calls, verify that call blocking and call forwarding are turned off. Your SIM card might support more than one phone number, even if you only have one phone number. Verify that your phone number is set as your active phone number. Related topics Fixed dialing, 27 Call blocking, 27 Call forwarding, 25 Switch the active phone number, 31 My phone number appears as Unknown in the phone application Try changing the phone number on your SIM card to change how your phone number appears in the phone application. In the device options, click Advanced Options. Click SIM Card. Highlight the phone number. Press the Menu key. Click Edit SIM Phone Number. Type your phone number. Click the trackball. I cannot check my voice mail Try performing the following actions:
If you have more than one phone number associated with your BlackBerry device and you are trying to check your voice mail using a shortcut key, your device calls the voice mail access number for your active phone number. Check the voice mail for your alternate phone number. You need a voice mail access number to check your voice mail. To obtain a voice mail access number, contact your wireless service provider or administrator. I cannot make calls using a voice command Try performing the following actions:
Verify that your BlackBerry device is connected to the wireless network. If you are using a Bluetooth enabled device, such as a handsfree car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device. Verify that your keyboard is unlocked. Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the language options. Certain languages might not be supported. Related topics Change the voice dialing language, 20 Bluetooth technology, 181 My device does not recognize names or numbers in voice commands Try performing the following actions:
Say the first name and the last name of your contact. If your BlackBerry device does not often identify matches, set the matching sensitivity level to reject less. If your device often identifies incorrect matches, set the matching sensitivity level to reject more. Improve voice recognition of numbers. 34 User Guide Phone Related topics Set the matching sensitivity level for voice commands, 21 Improve voice recognition of numbers, 21 I cannot make a conference call If your BlackBerry device is associated with a BlackBerry MVS Client phone number, you cannot join a call that you make or receive using your BlackBerry MVS Client phone number with a call that you make or receive using the phone number provided by your wireless service provider. Some features are not available on my device Depending on your wireless service plan or the type of email account that is associated with your BlackBerry device, some features might not be available on your device. If your device is associated with an email account that uses a BlackBerry Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If an administrator has set an option for you, a red lock indicator appears beside the option field. For more information about the features that are available on your device, contact your wireless service provider or administrator. 35 User Guide Messages 36 User Guide Messages Messages Message basics Composing messages Check spelling You can check spelling in messages, calendar entries, tasks, or memos that you create. 1. 2. Click Check Spelling. 3. Perform any of the following actions:
In a message, calendar entry, task, or memo, press the Menu key. To accept the suggested spelling, click the highlighted word. To ignore the suggested spelling, press the Escape key. To ignore all instances of the suggested spelling, press the Menu key. Click Ignore All. To add the word to the custom dictionary, press the Menu key. Click Add To Dictionary. To stop checking spelling, press the Menu key. Click Cancel Spell Check. Save a draft of a message 1. When composing a message, press the Menu key. 2. Click Save Draft. Set the importance level for a message You can set the importance level for an email message, PIN message, or MMS message. 1. When composing a message, press the Menu key. 2. Click Options. 3. Set the Importance field. 4. Press the Menu key. 5. Click Save. Blind carbon copy a contact You can blind carbon copy a contact in an email message, a PIN message, or an MMS message. 1. When composing a message, press the Menu key. 2. Click Add Bcc. Attach a contact to a message You can attach a contact to an email message, a PIN message, or an MMS message. 1. When composing a message, press the Menu key. 2. Click Attach Address or Attach Contact . 3. Click a contact. 37 User Guide Messages Add a signature To perform this task, your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. If you use the BlackBerry Internet Service, see the BlackBerry Internet Service Online Help for more information. If necessary, change the Message Services field. In a message list, press the Menu key. 1. 2. Click Options. 3. Click Email Settings. 4. 5. Set the Use Auto Signature field to Yes. 6. 7. Press the Menu key. 8. Click Save. In the text box that appears, type a signature. Your signature is added to email messages after you send them. Delete the disclaimer from an email message If your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature, the BlackBerry Enterprise Server might add a disclaimer to email messages after you send them. 1. When composing an email message, press the Menu key. 2. Click Remove Disclaimer. To add the disclaimer again, press the Menu key. Click Add Disclaimer. Create a link for a PIN You can create a link for a PIN in messages, calendar entries, tasks, or memos. If you click the link, you can send a PIN message. When typing text, type pin: and the PIN. Sending messages In a message list, press the Send an email message 1. 2. Click Compose Email. 3. key. In the To field, perform one of the following actions:
Type an email address. Type a contact name. Type part of a contact name. Click a contact. Type a message. 4. 5. Press the 6. Click Send. key. 38 User Guide Messages Related topics Search for contacts in your organization's address book, 124 Mailing lists, 126 In a message list, press the Menu key. Send a PIN message 1. 2. Click Compose PIN. 3. In the To field, perform one of the following actions:
Type a PIN. Click the trackball. Type a contact name. Click the trackball. Type part of a contact name. Click a contact. Type a message. 4. 5. Press the Menu key. 6. Click Send. Related topics Mailing lists, 126 Send an SMS text message You can send an SMS text message to up to ten recipients. 1. 2. Click Compose SMS. 3. In a message list, press the key. In the To field, perform one of the following actions:
Type an SMS phone number (include the country code and area code). Type a contact name. Type part of a contact name. Click a contact. Type a message. 4. 5. Press the 6. Click Send. key. Related topics Mailing lists, 126 Send an MMS message Depending on your wireless service plan, this feature might not be supported. 1. 2. Click Compose MMS. 3. Perform one of the following actions:
In a message list, press the key. If the contact is not in your contact list, click [Use Once]. Click Email or Phone. Type an email address or an MMS phone number. Click the trackball. If the contact is in your contact list, click a contact. Click an email address or MMS phone number. Type a message. 4. 5. Press the key. 39 User Guide Messages 6. Click Send. Related topics Mailing lists, 126 View the size of an MMS message before sending it, 56 Reply to a message 1. 2. Click Reply or Reply to All. In a message, press the Menu key. Forward a message You cannot forward MMS messages that contain content that is copyright protected. 1. 2. Perform one of the following actions:
In a message, press the Menu key. Click Forward. Click Forward As. Click a message type. Resend a message You cannot change an SMS text message or MMS message before you resend it. 1. 2. Perform one of the following actions:
In a sent message, press the Menu key. To change the message, click Edit. Change the message. Press the Menu key. Click Send. To change the recipients, click Edit. Highlight a contact. Press the Menu key. Click Change Address. Click a new contact. Press the Menu key. Click Send. To resend the message without changing it, click Resend. Stop a message from sending You can stop a message from sending only if a clock icon appears beside the message. 1. 2. Press the Menu key. 3. Click Delete. In a message list, highlight the message. Managing messages Open a message If your BlackBerry device is associated with more than one email address, you might be able to open messages from the message list for a specific email address. In a message list, click a message. If you open an MMS message and the content does not appear, press the Menu key. Click Retrieve. 40 User Guide Messages Save a message 1. 2. Click Save. In a message, press the Menu key. Search for text in a message, in an attachment, or on a web page To search for text in a presentation attachment, you must view the presentation in text view or in text and slide view. In a message, in an attachment, or on a web page, press the Menu key. 1. 2. Click Find. 3. 4. Press the Enter key. Type the text. To search for the next instance of the text, press the Menu key. Click Find Next. Mark a message as opened or unopened In a message list, perform one of the following actions:
Highlight a message. Press the Menu key. Click Mark Opened or Mark Unopened. Highlight a date field. Press the Menu key. Click Mark Prior Opened. Click Mark Opened. View an address instead of a display name 1. 2. Click Show Address. In a message, click a contact. To view the display name again, click a contact. Click Show Name. View messages in a specific folder You can view email messages and MMS messages in a specific folder. 1. 2. Click View Folder. 3. Click a folder. In a message list, press the Menu key. Delete a message 1. 2. Click Delete. In a message, press the Menu key. Delete multiple messages In a message list, perform one of the following actions:
To delete a range of messages, highlight a message. Hold the Alt key. Roll the trackball up or down. Release the Alt key. Press the Menu key. Click Delete Messages. 41 User Guide Messages To delete all message prior to a certain date, highlight a date field. Press the Menu key. Click Delete Prior. Click Delete. Note: Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer during email reconciliation. Email messages Email message basics In a message list, press the Send an email message 1. 2. Click Compose Email. 3. key. In the To field, perform one of the following actions:
Type an email address. Type a contact name. Type part of a contact name. Click a contact. Type a message. 4. 5. Press the 6. Click Send. key. Related topics Search for contacts in your organization's address book, 124 Mailing lists, 126 Delete the original text from a reply message 1. When replying to a message, press the Menu key. 2. Click Delete Original Text. In a message list, highlight an email message. File an email message 1. 2. Press the Menu key. 3. Click File. 4. Highlight a message folder. 5. Press the Menu key. 6. Click File. Related topics Reconcile email messages over the wireless network, 175 42 User Guide Messages Add, change, or delete an email message folder You can add, change, or delete email message folders in the email application on your computer. If wireless email reconciliation is turned on, your BlackBerry device receives changes that you make to the email message folder on your computer over the wireless network. If wireless email reconciliation is turned off or is not available for your device, reconcile the changes using the email settings tool of the BlackBerry Desktop Manager. For more information about email reconciliation, see the BlackBerry Desktop Software Online Help. Forward messages from a specific email message folder to your device To perform this task, your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. If necessary, change the Message Services field. In a message list, press the Menu key. 1. 2. Click Options. 3. Click Email Settings. 4. 5. Press the Menu key. 6. Click Folder Redirection. 7. 8. Press the Menu key. 9. Click Save. Select the check box beside an email message folder. Note: If you click the Select All menu item, all email messages, including email messages that appear in the sent items folder in the email application on your computer, appear on your device. Related topics Stop storing messages sent from your computer on your device, 43 Add, change, or delete an email message folder, 43 In a message list, press the Menu key. Stop storing messages sent from your device on your computer 1. 2. Click Options. 3. Click Email Settings. 4. 5. Change the Save Copy In Sent Folder field to No. 6. Press the Menu key. 7. Click Save. If necessary, change the Message Services field. In a message list, press the Menu key. Stop storing messages sent from your computer on your device 1. 2. Click Options. 3. Click Email Settings. 4. 5. Press the Menu key. If necessary, change the Message Services field. 43 User Guide Messages 6. Click Folder Redirection. 7. Clear the check box beside the Sent Items folder. 8. Press the Menu key. 9. Click Save. Email message filters About email message filters You can create email message filters to specify which email messages are forwarded to your BlackBerry device and which remain in the email application on your computer. Email message filters are applied to email messages based on the order in which they appear in your list of email message filters. If you create multiple email message filters that could apply to the same email message, you must decide which one should be applied first by placing that filter higher in the list. Create an email message filter To perform this task, your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. If you use the BlackBerry Internet Service, see the BlackBerry Internet Service Online Help for more information. In a message list, press the Menu key. 1. 2. Click Options. 3. Click Email Filters. 4. Press the Menu key. 5. Click New. 6. 7. 8. Press the Menu key. 9. Click Save. Type a name for the email message filter. Set the email message filter options. In a message list, highlight an email message. Create an email message filter based on a contact or subject 1. 2. Press the Menu key. 3. Click Filter Sender or Filter Subject. 4. 5. Set the email message filter options. 6. Press the Menu key. 7. Click Save. Type a name for the email message filter. Options for email message filters From:
44 User Guide Messages Specify one or more contacts or email addresses that the email message filter should search for in the From field of email messages. Separate multiple contacts or email addresses with a semicolon (;). To specify that the email message filter should search for all contacts or email addresses that contain specific text, type the text and use an asterisk (*) as a wildcard character to represent the rest of the contact or email address. Sent To:
Specify one or more contacts or email addresses that the email message filter should search for in the Sent To field of email messages. Separate multiple contacts or email addresses with a semicolon (;). To specify that the email message filter should search for all contacts or email addresses that contain specific text, type the text and use an asterisk (*) as a wildcard character to represent the rest of the contact or email address. Sent directly to me:
Set whether the email message filter applies to email messages that include your email address in the To field. CC to me:
Set whether the email message filter applies to email messages that include your email address in the CC field. BCC to me:
Set whether the email message filter applies to email messages that include your email address in the BCC field. Importance:
Set the importance level of email messages that the email message filter applies to. Sensitivity:
Set the sensitivity level of email messages that the email message filter applies to. Action:
Set whether email messages that the email message filter applies to are forwarded to your BlackBerry device. If email messages are forwarded, specify whether they are forwarded with high importance or with the email message header only. In a message list, press the Menu key. Turn on an email message filter 1. 2. Click Options. 3. Click Email Filters. 4. Select the check box beside an email message filter. In a message list, press the Menu key. Change an email message filter 1. 2. Click Options. 3. Click Email Filters. 4. Highlight an email message filter. 5. Press the Menu key. 6. Click Edit. 7. Change the options for the email message filter. 45 User Guide Messages 8. Press the Menu key. 9. Click Save. In a message list, press the Menu key. Prioritize email message filters 1. 2. Click Options. 3. Click Email Filters. 4. Highlight an email message filter. 5. Press the Menu key. 6. Click Move. 7. Roll the trackball to the new location. 8. Click the trackball. In a message list, press the Menu key. Delete an email message filter 1. 2. Click Options. 3. Click Email Filters. 4. Highlight an email message filter. 5. Press the Menu key. 6. Click Delete. Email message options In the device options, click Spell Check. Check spelling automatically before sending email messages 1. 2. Select the Spell Check Email Before Sending option. 3. Press the Menu key. 4. Click Save. Set an out-of-office reply To perform this task, your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. In a message list, press the Menu key. If necessary, change the Message Services field. 1. 2. Click Options. 3. Click Email Settings. 4. 5. Change the Use Out Of Office Reply field to Yes. 6. 7. 8. Press the Menu key. In the text box that appears, type a reply. If you use IBM Lotus Notes, in the Until field, set the date on which the out-of-office reply should turn off. 46 User Guide 9. Click Save. To turn off the out-of-office reply, change the Use Out Of Office Reply field to No. Request delivery or read confirmation for email messages Depending on your wireless service provider, this feature might not be supported. Messages In a message list, press the Menu key. 1. 2. Click Options. 3. Click Email Settings. 4. 5. Perform any of the following actions:
If necessary, change the Message Services field to the email account that uses the BlackBerry Internet Service. To send read notification when a sender requests it, change the Send Read Receipts field. To request delivery or read notification when you send email messages, change the Confirm Delivery and Confirm Read fields. 6. Press the Menu key. 7. Click Save. In a message list, press the Menu key. View email messages in plain text format 1. 2. Click Options. 3. Click Email Settings. 4. 5. Change the Enable HTML Email field to No. 6. Press the Menu key. 7. Click Save. If necessary, change the Message Services field. In a message list, press the Menu key. Stop loading pictures in HTML email messages 1. 2. Click Options. 3. Click Email Settings. 4. Change the Show Images Automatically field to No. 5. Press the Menu key. 6. Click Save. To view pictures in an HTML email message, press the Menu key. Click Get Images. In a message list, press the Menu key. Hide filed email messages 1. 2. Click Options. 3. Click General Options. 4. Change the Hide Filed Messages field to Yes. 47 User Guide Messages 5. Press the Menu key. 6. Click Save. In a message list, press the Menu key. Receive only the first section of long email messages 1. 2. Click Options. 3. Click General Options. 4. Change the Auto More field to No. 5. Press the Menu key. 6. Click Save. To download more of an email message, press the Menu key. Click More or More All. In the device options, click Advanced Options. Change the email address that you use to send messages or meeting invitations 1. 2. Click Default Services. 3. Change the Messaging (CMIME) field or the Calendar (CICAL) field. 4. Press the Menu key. 5. Click Save. Stop forwarding email messages to your device To perform this task, your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. In a message list, press the Menu key. 1. 2. Click Options. 3. Click Email Settings. If necessary, change the Message Services field. 4. 5. Change the Send Email to Handheld field to No. 6. Press the Menu key. 7. Click Save. To forward email messages to your device again, change the Send Email to Handheld field to Yes. PIN messages About PIN messages A PIN uniquely identifies BlackBerry devices and BlackBerry enabled devices on the wireless network. If you have contacts who use a BlackBerry device or a BlackBerry enabled device and you know their PIN number, you can send them PIN messages. PIN messages are not routed through your email account. 48 User Guide Messages When your PIN message is delivered to the recipient, in a message list, a D appears with a check mark beside the PIN message. Find your PIN In the device options, click Status. In a message list, press the Menu key. Send a PIN message 1. 2. Click Compose PIN. 3. In the To field, perform one of the following actions:
Type a PIN. Click the trackball. Type a contact name. Click the trackball. Type part of a contact name. Click a contact. Type a message. 4. 5. Press the Menu key. 6. Click Send. Related topics Mailing lists, 126 In a message list, press the Menu key. Set a high importance level for received PIN messages 1. 2. Click Options. 3. Click General Options. 4. Set the Make PIN Messages Level 1 field to Yes. 5. Press the Menu key. 6. Click Save. SMS text messages SMS text message basics About SMS text messages With an SMS phone number, you can send and receive SMS text messages. An SMS phone number is a phone number that your wireless service provider sets up for SMS text messaging. If you have more than one phone number associated with your BlackBerry device, your device sends SMS text messages using the first phone number that appears in the drop-down list at the top of the Phone screen in the phone application. You can send SMS text messages to contacts who have SMS phone numbers. You can also forward SMS text messages as PIN or email messages. 49 User Guide Messages Find your SMS phone number In the phone application, your phone number appears at the top of the screen. If your wireless service provider has set up your BlackBerry device for SMS text messaging, this number is also your SMS phone number. If you have more than one phone number associated with your device, the first phone number that appears in the drop-down list at the top of the screen is your SMS phone number. Send an SMS text message You can send an SMS text message to up to ten recipients. 1. 2. Click Compose SMS. 3. In a message list, press the key. In the To field, perform one of the following actions:
Type an SMS phone number (include the country code and area code). Type a contact name. Type part of a contact name. Click a contact. Type a message. 4. 5. Press the 6. Click Send. key. Related topics Mailing lists, 126 Delete the history from an SMS text message 1. When replying to an SMS text message, press the Menu key. 2. Click Remove History. Options for SMS text messages In the device options, click SMS. Turn off AutoText for SMS text messages 1. 2. Set the Disable AutoText field to Yes. 3. Press the Menu key. 4. Click Save. In the device options, click SMS. View more of the history in SMS text messages 1. 2. Set the Number of Previous Items field. 3. Press the Menu key. 4. Click Save. 50 User Guide Messages Store SMS text messages on your SIM card Depending on your wireless service provider and the wireless network that your BlackBerry device is connected to, this feature might not be supported. If you set your SIM card to store SMS text messages, the SIM card does not delete SMS text messages after the BlackBerry device imports them to a message list. In the device options, click SMS. 1. 2. Set the Leave Messages On SIM Card field to Yes. 3. Press the Menu key. 4. Click Save. To stop storing SMS text messages on your SIM card, set the Leave Messages On SIM Card field to No. If you set this field to No, SMS text messages on your SIM card are deleted after the device imports them to a message list. In the device options, click SMS. Request delivery notification for all SMS text messages Depending on your wireless service provider, this option might not appear. 1. 2. Set the Delivery Reports field to On. 3. Press the Menu key. 4. Click Save. Set how long your service center attempts to send SMS text messages If you send an SMS text message and it cannot be delivered immediately, your service center tries to send the SMS text message for the amount of time set in the Validity Period field. Depending on your wireless service provider, this option might not appear. 1. 2. Set the Validity Period field. 3. Press the Menu key. 4. Click Save. In the device options, click SMS. Set a wireless network type for sending SMS text messages Depending on your wireless service provider and the wireless network that your BlackBerry device is connected to, this feature might not be supported. 1. 2. Perform one of the following actions:
In the device options, click SMS. To use only one network type to send SMS text messages, set the Network to Send Over field to Circuit Switched or Packet Switched. To use either network type to send SMS text messages, which might be beneficial when roaming, set the Network to Send Over field to Circuit Switched Preferred or Packet Switched Preferred. 3. Press the Menu key. 4. Click Save. 51 User Guide Messages Cell broadcasting About cell broadcasting Cell broadcasting is designed to enable wireless service providers to use SMS text messaging to send information to all BlackBerry devices in a specific geographical area simultaneously. You can receive cell broadcast messages that contain a specific type of information by subscribing to a cell broadcast channel that provides that type of information. Different cell broadcast channels send different cell broadcast messages. For example, one cell broadcast channel might send regular weather forecasts while another might send traffic reports. Turn on cell broadcasting Depending on your wireless service provider and the wireless network that your BlackBerry device is connected to, this feature might not be supported. To perform this task, your wireless service provider must set up your SIM card with a cell broadcast channel or provide you with the ID for a cell broadcast channel. In the device options, click Advanced Options. 1. 2. Click Cell Broadcast. 3. Change the Cell Broadcasting Service field to On. 4. Perform one of the following actions:
If a cell broadcast channel appears on the screen, select the check box beside the channel. If a cell broadcast channel does not appear on the screen, highlight the Empty field. Press the Menu key. Click Add Channel. Type the channel ID and a nickname. Click OK. 5. Click a language. 6. Press the Menu key. 7. Click Save. To turn off cell broadcasting, change the Cell Broadcasting Service field to Off. Before you turn off cell broadcasting, verify that your wireless service provider does not use cell broadcasting to manage services, such as preferred rates, based on your location. Stop receiving messages from a cell broadcast channel Verify that your wireless service provider does not use the cell broadcast channel to manage services, such as preferred rates, based on your location. In the device options, click Advanced Options. 1. 2. Click Cell Broadcast. 3. Highlight a cell broadcast channel. 4. Press the Menu key. 5. Perform one of the following actions:
To stop receiving messages from the cell broadcast channel, click Disable. To delete the cell broadcast channel, click Delete Channel. 52 User Guide Messages In the device options, click Advanced Options. Rename a cell broadcast channel 1. 2. Click Cell Broadcast. 3. Highlight a cell broadcast channel. 4. Press the Menu key. 5. Click Set Nickname. 6. 7. Click OK. Type a name for the cell broadcast channel. MMS messages MMS message basics About MMS messages With an MMS phone number, you can send and receive MMS messages that contain media files such as .jpg, .gif, .wbmp, .midi, .vcf
(vCard), .ics (iCalendar), .avi, .mpg, or .mov files. An MMS phone number is a phone number that your wireless service provider sets up for MMS messaging. If you have more than one phone number associated with your BlackBerry device, your device sends MMS messages using the first phone number that appears in the drop-down list at the top of the Phone screen in the phone application. Find your MMS phone number In the phone application, your phone number appears at the top of the screen. If your wireless service provider has set up your BlackBerry device for MMS messaging, this number is also your MMS phone number. If you have more than one phone number associated with your device, the first phone number that appears in the drop-down list at the top of the screen is your MMS phone number. Send an MMS message Depending on your wireless service plan, this feature might not be supported. 1. 2. Click Compose MMS. 3. Perform one of the following actions:
In a message list, press the key. If the contact is not in your contact list, click [Use Once]. Click Email or Phone. Type an email address or an MMS phone number. Click the trackball. If the contact is in your contact list, click a contact. Click an email address or MMS phone number. Type a message. 4. 5. Press the 6. Click Send. key. Related topics 53 User Guide Messages Mailing lists, 126 View the size of an MMS message before sending it, 56 Create a slide show in an MMS message 1. When composing an MMS message, press the Menu key. 2. Click one of the following menu items:
Attach Picture Attach Audio Attach Video Attach Voice Note 3. Click a media file. 4. 5. To add another media file, repeat steps 1 to 3. To customize the slide show, perform any of the following actions:
To add text to a slide, highlight the empty field below the attachment. Type text. To change how long a slide appears, change the Slide Duration field. To move an item on a slide, click the item. Click Move Field. Roll the trackball to the new location. Click the trackball. Related topics Attach a media file to an MMS message, 54 MMS message attachments Attach a media file to an MMS message 1. When composing an MMS message, press the Menu key. 2. Click one of the following menu items:
Attach Picture Attach Audio Attach Video Attach Voice Note 3. Click a media file. Attach a contact or appointment to an MMS message 1. When composing an MMS message, press the Menu key. 2. Perform one of the following actions:
To attach a contact, click Attach Contact. Highlight a contact. To attach an appointment, click Attach Appointment. Highlight an appointment. 3. Press the Menu key. 4. Click Continue. Add an appointment to your calendar from an MMS message 1. 2. Press the Menu key. In an MMS message, highlight an iCalendar attachment. 54 User Guide Messages 3. Click View Appointment. 4. Press the Menu key. 5. Click Add To Calendar. In an MMS message, highlight a vCard attachment. Add a contact to your contact list from an MMS message 1. 2. Press the Menu key. 3. Click View Attachment. 4. Press the Menu key. 5. Click Add Contact. Save a media file from an MMS message 1. 2. Click one of the following menu items:
In an MMS message, press the Menu key. Save Image Save Audio Save Ringtone Save Video Save Voice Note MMS message options Request delivery or read notification for an MMS message 1. When composing an MMS message, press the Menu key. 2. Click Options. 3. Perform any of the following actions:
To receive notification when the message is delivered to the recipient, set the Confirm Delivery field to Yes. To receive notification when the recipient opens the message, set the Confirm Read field to Yes. 4. Press the Menu key. 5. Click Save. Request delivery notification or read notification for all MMS messages 1. 2. In the device options, click MMS. In the Notifications section, perform any of the following actions:
To receive notification when MMS messages are delivered to recipients, change the Confirm Delivery field to Yes. To receive notification when recipients open MMS messages, change the Confirm Read field to Yes. 3. Press the Menu key. 4. Click Save. 55 User Guide Messages View the size of an MMS message before sending it 1. 2. Click Options. In an MMS message, press the Menu key. The Estimated Size field displays the size of the MMS message. In the device options, click MMS. Stop receiving MMS messages when roaming 1. 2. Set the Multimedia Reception and Automatic Retrieval fields to Home Only. 3. Press the Menu key. 4. Click Save. In the device options, click MMS. In the Message Filtering section, select the Reject Anonymous Messages check box or the Reject Advertisements check box. Block MMS messages 1. 2. 3. Press the Menu key. 4. Click Save. Message list options In an application, press the Menu key. Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords. 1. 2. Click Options. 3. 4. Change the Confirm Delete field to No. 5. Press the Menu key. 6. Click Save. If necessary, click General Options. In a message list, press the Menu key. Turn off the prompt that appears when you mark messages as opened 1. 2. Click Options. 3. Click General Options. 4. Change the Confirm Mark Prior Opened field to No. 5. Press the Menu key. 6. Click Save. 56 User Guide Messages In a message list, press the Menu key. Set how long your device stores messages 1. 2. Click Options. 3. Click General Options. 4. Set the Keep Messages field. 5. Press the Menu key. 6. Click Save. To restore messages, set the Keep Messages field to a longer period of time. Messages that you received on your BlackBerry device within the set period of time appear in a message list. Use color to differentiate work messages from other messages To perform this task, your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server. In the device options, click Security Options. 1. 2. Click General Settings. 3. In the Message Outline Colours section, perform any of the following actions:
To set an outline color for email messages that are sent to your device through a BlackBerry Enterprise Server, change the Enterprise Messages field. To set an outline color for messages that are not sent to your device through a BlackBerry Enterprise Server, change the Other Messages field. 4. Press the Menu key. 5. Click Save. Note: PIN messages might use the outline color that you have set for work email messages. For more information, contact your administrator. In a message list, press the Menu key. Change how a message list displays messages 1. 2. Click Options. 3. Click General Options. 4. Perform any of the following actions:
To view more of the subject line, change the Display Message Header On field to 2 lines. To change the order of the subject line and sender, change the Display Order field. To change how messages are separated, change the Separators field. 5. Press the Menu key. 6. Click Save. 57 User Guide Messages About multiple message lists Depending on your email setup option, you might be able to associate your BlackBerry device with more than one email account. For example, you might be able to associate your device with a work email account and one or more personal email accounts. If you associate your device with more than one email account, multiple message lists might appear on your device. In a message list for a specific email account, you can open and manage email messages for that email account, and you can send messages using the email address for the email account. For more information about associating your device with more than one email account, see the BlackBerry Internet Service Online Help. Depending on your theme, a separate message list might appear for SMS text messages and MMS messages. In a message list, press the Menu key. Use one message list or multiple message lists By default, your BlackBerry device theme determines whether SMS text messages appear in the same message list as email messages. 1. 2. Click Options. 3. Click General Options. 4. Perform one of the following actions:
To use one message list for all messages, set the SMS and Email Inboxes field to Combined. To separate SMS text messages from email messages, set the SMS and Email Inboxes field to Separate. 5. Press the Menu key. 6. Click Save. In a message list, press the Menu key. Hide the new or unopened message indicator 1. 2. Click Options. 3. Click General Options. 4. Perform one of the following actions:
To hide the new message indicator, change the Display New Message Indicator field to No. To hide the unopened message indicator, change the Display Message Count field to None. 5. Press the Menu key. 6. Click Save. In a message list, press the Menu key. Hide sent messages 1. 2. Click Options. 3. Click General Options. 4. Change the Hide Sent Messages field to Yes. 5. Press the Menu key. 6. Click Save. 58 User Guide Messages In the phone application, press the Menu key. View call logs in a message list 1. 2. Click Options. 3. Click Call Logging. 4. Select an option for a call log type. To hide call logs in a message list, select the None option. In the device options, click Security Options. Block incoming messages If your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server, you might not be able to block PIN messages from contacts in your organization. For more information, contact your administrator. 1. 2. Click Firewall. 3. Select the check box beside one or more message types. 4. Press the Menu key. 5. Click Save. Note: Even though you do not receive blocked messages on your device, blocked messages might contribute to data usage in your wireless service plan. You can stop email messages from being forwarded to your device without contributing to data usage by turning off email message forwarding or using email message filters. In the device options, click Security Options. Allow messages from contacts in your contact list or allowed sender list 1. 2. Click Firewall. 3. Select the Contacts check box or the Specific address check box. 4. Press the Menu key. 5. Click Save. Add a contact to your allowed sender list To perform this task, you must set the security firewall to allow messages from specific addresses. This setting allows you to receive messages from contacts in your allowed sender list. In the device options, click Security Options. 1. 2. Click Firewall. 3. Press the Menu key. 4. Click Configure Exceptions. 5. Press the Menu key. 6. Click one of the following menu items:
Add Email Address Add Phone Number 59 User Guide Messages Add PIN Type the contact information. 7. 8. Press the Enter key. 9. Press the Menu key. 10. Click Save. In the device options, click Security Options. Reset a blocked message counter 1. 2. Click Firewall. 3. Highlight a message type. 4. Press the Menu key. 5. Click Reset Count or Reset All Counts. Message shortcuts In a message To reply to a message, press the exclamation point (!) key. To forward a message, press the period (.) key. To move to the last cursor position after you close and reopen a received email message or PIN message, press 5. In a message list To open a highlighted message, press the Enter key. To compose a message from a message list, press the comma (,) key. To view received messages, press the Alt key and 3. To view call logs, press the Alt key and the period (.) key. To view voice mail messages, press the Alt key and 7. To view SMS text messages, press the Alt key and the question mark (?) key. To view all your messages, press the Escape key. Move around a message list To move up a screen, press the Shift key and the Space key. To move down a screen, press the Space key. To move to the top of a message list, press 1. To move to the bottom of a message list, press 7. To move up a message, press 2. To move down a message, press 8. To move to the next date, press 6. To move to the previous date, press 4. 60 User Guide Messages S/MIME-protected messages S/MIME-protected message basics About signing and encrypting messages You can digitally sign or encrypt messages to add another level of security to email messages and PIN messages that you send from your BlackBerry device. Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send. When you digitally sign a message using your private key, recipients use your public key to verify that the message is from you and that the message has not been changed. Encryption is designed to keep messages confidential. When you encrypt a message, your device uses the recipients public key to encrypt the message. Recipients use their private key to decrypt the message. To send an encrypted PIN message, you must have a PIN and an email address for the contact in your address book. Your device uses the email address in your address book to locate a PGP key or certificate for the contact. Sign or encrypt a message You can sign or encrypt email messages and PIN messages. 1. When composing a message, change the Encoding field. 2. If necessary, change the Classification field. In an unsent message, set the Encoding field to Encrypt or Sign and Encrypt. In the Allowed Content Ciphers section, select the check box beside one or more allowed content ciphers. If you are signing the message, in the Signing Options section, select a certificate. Encrypt a message with a pass phrase Your BlackBerry device can encrypt email messages and PIN messages using a pass phrase shared between the sender and recipient. 1. 2. Press the Menu key. 3. Click Options. 4. Set the Use Password-Based Encryption field to Yes. 5. 6. 7. Press the Menu key. 8. Click Save. 9. Type your message. 10. Press the Menu key. 11. Click Send. 12. Type a pass phrase to encrypt the message. 13. Confirm the pass phrase. 14. Click OK. Using a secure method, let the recipient know what the pass phrase is. 61 User Guide Messages Attach a certificate to a message You can attach a certificate to email messages and PIN messages. 1. When composing a message, press the Menu key. 2. Click Attach Certificates. 3. Highlight a certificate. 4. Press the Menu key. 5. Click Continue. Download the certificate used to sign or encrypt a message If a certificate is not included in a received message or is not already stored in the key store on your BlackBerry device, you can download the certificate. 1. 2. Press the Menu key. 3. Click Fetch Senders Certificate. In a message, highlight the encryption indicator or a digital signature indicator. In a message, highlight a digital signature indicator. Add a certificate from a message 1. 2. Press the Menu key. 3. Click Import Senders certificate. In a message, click the certificate attachment. Add a certificate from an attachment 1. 2. Click Retrieve Certificate Attachment. 3. Click the certificate. 4. Click Import Certificate. Attachment indicators in S/MIME-protected messages
The message includes a certificate attachment. The message includes multiple certificate attachments. The message includes a certificate server attachment. Add connection information for a certificate server from a message 1. In a message, highlight the certificate server indicator. 62 User Guide Messages 2. Press the Menu key. 3. Click Import Server. In a message, highlight the encryption status indicator or a digital signature indicator. View the certificate used to sign or encrypt a message 1. 2. Press the Menu key. 3. Click Display Sender's Certificate or Display Encryption Certificate. In a weakly encrypted message, highlight the encryption status indicator. View encryption information for a weakly encrypted message 1. 2. Press the Menu key. 3. Click Encryption Details. S/MIME-protected message status Digital signature indicators
Your BlackBerry device verified the digital signature.
Your device cannot verify the digital signature.
Your device requires more data to verify the digital signature.
Your device trusts the certificate chain.
The senders email address does not match the email address of the certificate subject, or the senders certificate is revoked, is not trusted, cannot be verified , or is not on your device.
The certificate is weak, the certificate status is not current, or your device requires more data to verify the trust status of the certificate.
The senders certificate is expired. 63 User Guide Messages Encryption status indicators Your administrator sets whether messages that you receive are considered to be strong or weak.
The message is strongly encrypted.
The message is weakly encrypted. Check the status of a certificate or certificate chain If a certificate is included in a received message, or is already stored in the key store on your BlackBerry device, you can check the status of the sender's certificate, or you can check the status of the sender's certificate and all other certificates in the certificate chain. 1. 2. Press the Menu key. 3. Click Check Senders Certificate or Check Senders Cert Chain. In a message, highlight a digital signature indicator. S/MIME-protected message options In the device options, click Security Options. Change your signing or encryption certificate Your BlackBerry device uses your encryption certificate to encrypt messages in the sent items folder and includes your encryption certificate in messages that you send so that recipients can encrypt their reply messages. 1. 2. Click S/MIME. 3. 4. Press the Menu key. 5. Click Save. In the Signing Options section or the Encryption Options section, change the Certificate field. Change the default signing and encryption option Your BlackBerry device is designed to use the default signing and encryption option when you send a message to a contact that you have not sent a message to or received a message from previously. If you have sent a message to or received message from the contact previously, your device tries to use the signing and encryption option that was used for the last message. 1. 2. Click Default Services. 3. Change the Default Encoding field. 4. Press the Menu key. 5. Click Save. In the device options, click Advanced Options. 64 User Guide Messages About message classifications If your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature and your administrator turns on message classifications, the BlackBerry Enterprise Server applies a minimum set of security actions to each message that you compose, forward, or reply to, based on the classification that you assign to the message. Your administrator specifies the message classifications that you can use. If you receive a message that uses message classifications, you can view the abbreviation for the classification in the subject line of the message and the full description for the classification in the body of the message. You can also view the abbreviation and full description for the classification for a sent message in the sent items folder. Change the default message classification To perform this task, your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature and your administrator must turn on message classifications. In the device options, click Advanced Options. Your BlackBerry device is designed to use the default message classification when you send a message to a contact that you have not sent a message to or received a message from previously. If you have sent a message to or received message from the contact previously, your device tries to use the message classification that was used for the last message. 1. 2. Click Default Services. 3. Change the Default Classification field. 4. Press the Menu key. 5. Click Save. In the device options, click Security Options. Change the size of S/MIME indicators in messages 1. 2. Click S/MIME. 3. Change the Message Viewer Icons field. 4. Press the Menu key. 5. Click Save. In the device options, click Security Options. Change the encryption algorithms for S/MIME-protected messages If a message has multiple recipients, your BlackBerry device uses the first selected encryption algorithm in the list that all recipients are known to support. 1. 2. Click S/MIME. 3. Select the check box beside one or more encryption algorithms. 4. Press the Menu key. 5. Click Save. Request delivery notification for signed S/MIME-protected messages 1. In the device options, click Security Options. 65 User Guide Messages 2. Click S/MIME. 3. Change the Request S/MIME Receipts field to Yes. 4. Press the Menu key. 5. Click Save. In the device options, click Security Options. Turn off the prompt that appears before an S/MIME-protected message is truncated 1. 2. Click S/MIME. 3. Change the Warn about truncated messages field to No. 4. Press the Menu key. 5. Click Save. To turn on the prompt again, change the Warn about truncated messages field to Yes. In the device options, click Security Options. Turn off the prompt that appears when you use an S/MIME certificate that is not recommended for use 1. 2. Click S/MIME. 3. Change the Warn about problems with my certificates field to No. 4. Press the Menu key. 5. Click Save. To turn on the prompt again, change the Warn about problems with my certificates field to Yes. S/MIME-protected message troubleshooting Some signing and encryption options are not available on my device Try performing the following actions:
Verify that the email account that you are using supports all signing and encryption options. If you use message classifications, verify that the message classification supports the signing or encryption options that you want. Try using a different message classification. I cannot open an attachment in an encrypted message The attachment information might not be available on the BlackBerry Enterprise Server, your administrator might have set options to prevent you from opening attachments in encrypted messages, or you might have received the message from an email account that does not support attachments in encrypted messages. 66 User Guide Messages You cannot open an attachment in a PGP protected message that was encrypted using the OpenPGP format by an IBM Lotus Notes client working with PGP Desktop Professional or that was encrypted by the PGP Universal Server. PGP protected messages PGP protected message basics About signing and encrypting messages You can digitally sign or encrypt messages to add another level of security to email messages and PIN messages that you send from your BlackBerry device. Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send. When you digitally sign a message using your private key, recipients use your public key to verify that the message is from you and that the message has not been changed. Encryption is designed to keep messages confidential. When you encrypt a message, your device uses the recipients public key to encrypt the message. Recipients use their private key to decrypt the message. To send an encrypted PIN message, you must have a PIN and an email address for the contact in your address book. Your device uses the email address in your address book to locate a PGP key or certificate for the contact. Sign or encrypt a message You can sign or encrypt email messages and PIN messages. 1. When composing a message, change the Encoding field. 2. If necessary, change the Classification field. Encrypt a PGP protected message with a pass phrase By default, your BlackBerry device uses your PGP key to encrypt messages. 1. When composing a message, change the Encoding field to one that uses encryption. 2. Press the Menu key. 3. Click Options. 4. Change the Use Conventional Encryption field to Yes. 5. Press the Menu key. 6. Click Save. Using a secure method, let the recipient know what the pass phrase is. Attach a PGP key to a message You can attach a PGP key to email messages and PIN messages. 1. When composing a message, press the Menu key. 2. Click Attach PGP Keys. 3. Highlight a PGP key. 4. Press the Menu key. 67 User Guide Messages 5. Click Continue. Download the PGP key used to sign or encrypt a message If a PGP key is not included in a received message or is not already stored in the key store on your BlackBerry device, you can download the PGP key. If you use the PGP Universal Server, you might not be able to download the senders PGP key, or your device might download the senders PGP key from the PGP Universal Server automatically. 1. 2. Press the Menu key. 3. Click Fetch Senders PGP key. In a message, highlight the encryption status indicator or a digital signature indicator. Add a PGP key from a message If you use the PGP Universal Server, you might not be able to add PGP keys from messages. 1. 2. Press the Menu key. 3. Click Import PGP Key. In a message, highlight a digital signature indicator. In a message, click the PGP key attachment. Add a PGP key from an attachment If you use the PGP Universal Server, you might not be able to add PGP keys from attachments. 1. 2. Click Retrieve PGP Attachment. 3. Click the PGP key. 4. Click Import PGP Key. Attachment indicators in PGP protected messages
The message includes a PGP key attachment. The message includes multiple PGP key attachments. The message includes a certificate server attachment. In a message, highlight the certificate server indicator. Add connection information for a certificate server from a message 1. 2. Press the Menu key. 3. Click Import Server. 68 User Guide Messages In a message, highlight the encryption status indicator or a digital signature indicator. View the PGP key used to sign or encrypt a message 1. 2. Press the Menu key. 3. Click Display Sender's PGP Key or Display Encryption PGP key. PGP protected message status Encryption status indicators Your administrator sets whether messages that you receive are considered to be strong or weak.
The message is strongly encrypted.
The message is weakly encrypted. Digital signature indicators
Your BlackBerry device verified the digital signature.
Your device cannot verify the digital signature.
Your device requires more data to verify the digital signature.
Your device trusts the senders PGP key.
The senders email address does not match the email address in the key, or the senders PGP key is revoked, is not trusted, cannot be verified, or is not on your device.
The key status is not current, or your device requires more data to verify the trust status of the key.
The senders PGP key is expired. 69 User Guide Messages PGP protected message options In the device options, click Security Options. Change your signing and encryption key Your BlackBerry device uses your PGP key to encrypt messages in the sent items folder and includes your PGP public key in messages that you send so that recipients can encrypt their reply messages. 1. 2. Click PGP. 3. Change the Default Key field. 4. Press the Menu key. 5. Click Save. In the device options, click Security Options. Change options for downloading attachments in encrypted messages 1. 2. Click PGP. 3. Perform one of the following actions:
To download attachments in encrypted messages automatically, change the Retrieve Encrypted Attachment Information field to Automatically. To download attachments in encrypted messages manually, change the Retrieve Encrypted Attachment Information field to Manually. To prevent your BlackBerry device from downloading attachments in encrypted messages, change the Retrieve Encrypted Attachment Information field to Never. 4. Press the Menu key. 5. Click OK. Change the default signing and encryption option Your BlackBerry device is designed to use the default signing and encryption option when you send a message to a contact that you have not sent a message to or received a message from previously. If you have sent a message to or received message from the contact previously, your device tries to use the signing and encryption option that was used for the last message. 1. 2. Click Default Services. 3. Change the Default Encoding field. 4. Press the Menu key. 5. Click Save. In the device options, click Advanced Options. About message classifications If your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature and your administrator turns on message classifications, the BlackBerry Enterprise Server applies a minimum set of security actions to each message that you compose, forward, or reply to, based on the classification that you assign to the message. Your administrator specifies the message classifications that you can use. 70 User Guide Messages If you receive a message that uses message classifications, you can view the abbreviation for the classification in the subject line of the message and the full description for the classification in the body of the message. You can also view the abbreviation and full description for the classification for a sent message in the sent items folder. Change the default message classification To perform this task, your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature and your administrator must turn on message classifications. In the device options, click Advanced Options. Your BlackBerry device is designed to use the default message classification when you send a message to a contact that you have not sent a message to or received a message from previously. If you have sent a message to or received message from the contact previously, your device tries to use the message classification that was used for the last message. 1. 2. Click Default Services. 3. Change the Default Classification field. 4. Press the Menu key. 5. Click Save. In the device options, click Security Options. Change the size of PGP indicators in messages 1. 2. Click PGP. 3. Change the Message Viewer Icons field. 4. Press the Menu key. 5. Click Save. In the device options, click Security Options. Change the encryption algorithms for PGP protected messages If a message has multiple recipients, your BlackBerry device uses the first selected encryption algorithm in the list that all recipients are known to support. 1. 2. Click PGP. 3. Select the check box beside one or more encryption algorithms. 4. Press the Menu key. 5. Click Save. In the device options, click Security Options. Turn off the prompt that appears before a PGP protected message is truncated 1. 2. Click PGP. 3. Change the Warn about truncated messages field to No. 4. Press the Menu key. 5. Click Save. To turn on the prompt again, change the Warn about truncated messages field to Yes. 71 User Guide Messages In the device options, click Security Options. Turn off the prompt that appears when you use a PGP key that is not recommended for use 1. 2. Click PGP. 3. Change the Warn about problems with my PGP keys field to No. 4. Press the Menu key. 5. Click Save. To turn on the prompt again, change the Warn about problems with my PGP keys field to Yes. PGP protected message troubleshooting Some signing and encryption options are not available on my device Try performing the following actions:
Verify that the email account that you are using supports all signing and encryption options. If you use message classifications, verify that the message classification supports the signing or encryption options that you want. Try using a different message classification. I cannot open an attachment in an encrypted message The attachment information might not be available on the BlackBerry Enterprise Server, your administrator might have set options to prevent you from opening attachments in encrypted messages, or you might have received the message from an email account that does not support attachments in encrypted messages. You cannot open an attachment in a PGP protected message that was encrypted using the OpenPGP format by an IBM Lotus Notes client working with PGP Desktop Professional or that was encrypted by the PGP Universal Server. Message troubleshooting I cannot send messages Try performing the following actions:
Verify that your BlackBerry device is connected to the wireless network. If you are not in a wireless coverage area, your device should send messages when you return to a wireless coverage area. If the menu item for sending a message does not appear, verify that you have added an email address, a PIN, or a phone number for your contact. If you created an email address or added an existing email address to your device using the email setup screen in the setup wizard, verify that you have received an activation message on your device from the BlackBerry Internet Service. If you have not received an activation message (the message might take a short period of time to arrive), in the setup wizard, open the email setup screen to send a service book to your device. If you have not received a registration message from the wireless network, register your device. In the device options, click Advanced Options. Click Host Routing Table. Press the Menu key. Click Register Now. 72 User Guide Messages Generate an encryption key. Verify that data service is turned on. Resend the message. Related topics Find information about wireless coverage indicators, 209 Change a contact, 124 Generate an encryption key, 234 Turn off data service, 211 Resend a message, 40 I am not receiving messages Try performing the following actions:
Verify that your BlackBerry device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages when you return to a wireless coverage area. If you created an email address or added an existing email address to your device using the email setup screen in the setup wizard, verify that you have received an activation message on your device from the BlackBerry Internet Service. If you have not received an activation message (the message might take a short period of time to arrive), in the setup wizard, open the email setup screen to send a service book to your device. If you have not received a registration message from the wireless network, register your device. In the device options, click Advanced Options. Click Host Routing Table. Press the Menu key. Click Register Now. Verify that data service is turned on. Verify that email message forwarding is turned on and that you have selected all the email message folders, including your inbox If you use email message filters, verify that the options for email message filters are set correctly. folder, that you want to receive email messages from. If your device uses a software token to connect to a Wi-Fi network or to log in to a VPN and you reset your device, connect to the Wi-Fi network or log in to the VPN again. Verify that your device is not blocking messages. For more information, contact your administrator. Related topics Find information about wireless coverage indicators, 209 Turn off data service, 211 Change an email message filter, 45 Forward messages from a specific email message folder to your device, 43 I cannot file email messages Try performing the following actions:
Verify that wireless email reconciliation is turned on. If your email message folders do not appear on your BlackBerry device, reconcile your email messages using the email settings tool of the BlackBerry Desktop Manager. For more information, see the BlackBerry Desktop Software Online Help. Related topics Reconcile email messages over the wireless network, 175 73 User Guide Messages I cannot send SMS text messages Depending on your wireless service plan, this feature might not be supported. Try performing the following actions:
Verify that your BlackBerry device is connected to the wireless network. If you are not in a wireless coverage area, your device should send the messages when you return to a wireless coverage area. Verify that fixed dialing is turned off. Related topics Find information about wireless coverage indicators, 209 Fixed dialing, 27 I am not receiving SMS text messages Depending on your wireless service plan, this feature might not be supported. Verify that your BlackBerry device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages when you return to a wireless coverage area. The number of new or unopened messages is different than I expected The number of new or unopened messages includes saved messages and filed messages. If you have set your BlackBerry device to hide filed messages and you receive a new message from an email message folder in the email application on your computer other than your inbox, your device files the message. Related topics View messages in a specific folder, 41 Some messages no longer appear on my device If your BlackBerry application memory is full or you have more than 65 000 email, PIN, SMS text, and MMS messages, your device deletes the oldest messages from a message list. Your device does not delete saved messages. If wireless email reconciliation is turned on, and, in the message options, the Delete On field is set to Mailbox & Handheld, email messages that you delete in the email application on your computer are also deleted from your device. A message or attachment does not appear or is truncated Try performing the following actions:
Wait for a short period of time. Your BlackBerry device receives long messages and attachments in sections. If "More available" appears at the end of the message or attachment, press the Menu key. Click More or More All. If you are downloading an attachment, cancel the download and wait for a short period of time. Try downloading the attachment again. 74 User Guide Messages HTML email messages do not appear correctly Try performing the following actions:
To perform this task, your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. Wait for a short period of time. Your device receives long messages and attachments in sections. Try viewing your message in plain text. Press the Menu key. Click Get Plain Text. Some email message folders appear dimmed If you cannot forward email messages from an email message folder, the check box beside the folder appears dimmed. Try performing the following actions:
Wait for a few seconds. The email message folders might become available after a short period of time. Turn off wireless email reconciliation, and then turn it on again. Related topics Reconcile email messages over the wireless network, 175 Email message filters are not working correctly Try performing the following actions:
Verify that your email message filters are turned on. Verify that your email message filters appear in the order that you want your BlackBerry device to apply them to email messages. Related topics Email message filters, 44 I cannot turn on cell broadcasting Your SIM card might not support the display languages that you have selected for cell broadcast messages. Clear the check box beside all languages that your SIM card does not support. I cannot attach a file to an MMS message Depending on your wireless service provider, if you attach a video, you might not be able to attach another file or create a slide show. Try performing the following actions:
Verify that the file is a .vcf (vCard) file, an .ics (iCalendar) file, or a media file (for example, a .jpg, .gif, or .midi file). Verify that the file is not copyright protected. If MMS templates are available for your BlackBerry device, use a blank template to compose your MMS message. I cannot use a shortcut to view one type of message in a message list If you switch BlackBerry devices and you restore device data from your previous device to your current device, the message list shortcuts for your previous device replace the message list shortcuts for your current device. To view the shortcuts for viewing one type of message in a message list, view your list of saved searches. 75 User Guide Messages Related topics View a list of saved searches, 173 Some features are not available on my device Depending on your wireless service plan or the type of email account that is associated with your BlackBerry device, some features might not be available on your device. If your device is associated with an email account that uses a BlackBerry Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If an administrator has set an option for you, a red lock indicator appears beside the option field. For more information about the features that are available on your device, contact your wireless service provider or administrator. 76 User Guide Attachments Attachments Attachment basics About attachments You can view several attachment types on your BlackBerry device, including .zip, .htm, .html, .doc, .dot, .ppt, .pdf, .wpd, .txt, .vcf, and .xls files. You can also view .bmp, .gif, .jpg, .png, .tif, and .wmf files, and play .wav and .mp3 files. If you save an email message that contains an attachment that you have previewed, the email message and the attachment are stored in the device memory until you delete the email message. You can download attachments and store them in the device memory. You can also store attachments on a media card. If you delete an email message that contains an attachment you have downloaded, the attachment is stored in the device memory or on the media card until you delete it from your device. To change attachments that you download, you can use third-party editing applications (such as Word to Go, Slideshow to Go and Sheet to Go) that are designed for use on BlackBerry devices. Open an attachment To perform this task, your BlackBerry device must be associated with an email account that uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. In a message, press the Menu key. If necessary, click Retrieve Attachment Information. 1. 2. 3. Click Open Attachment. 4. 5. If necessary, on the Attachments screen, click an attachment. If necessary, in the dialog box, click an option. Download an attachment To perform this task, your BlackBerry device must be associated with an email account that uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. In a message, press the Menu key. 1. 2. Click Download Attachment. 3. Click Download. 4. Highlight the folder that you want to save the attachment in. 5. Press the Menu key. 6. Click Select Folder. Stop downloading an attachment 1. In a message, highlight an attachment that you are downloading. 77 User Guide Attachments 2. Press the Menu key. 3. Click Cancel Download. Open a link in an attachment Some attachments might contain links to embedded content, such as tables, pictures, footnotes, text boxes, or comments. 1. 2. Click one of the following menu items:
In an attachment, click a link. Get Link Retrieve To return to the attachment, press the Escape key. View properties for an attachment You can view the size, author, publication date, and other attachment properties for an attachment. 1. 2. Click Retrieve Info or View Info. In an attachment, press the Menu key. In an attachment, press the Menu key. Set font options for an attachment 1. 2. Click Options. 3. Set the font fields. 4. Press the Menu key. 5. Click Save. Search for text in a message, in an attachment, or on a web page To search for text in a presentation attachment, you must view the presentation in text view or in text and slide view. In a message, in an attachment, or on a web page, press the Menu key. 1. 2. Click Find. 3. 4. Press the Enter key. Type the text. To search for the next instance of the text, press the Menu key. Click Find Next. 78 User Guide Attachments Document attachments Open a password-protected .pdf file attachment To perform this task, your BlackBerry device must be associated with an email account that uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. 1. When the "Password protected document" message appears, press the Escape key. 2. Press the Menu key. 3. Click Password. 4. Type the password. 5. Press the Enter key. 6. Click Retrieve. 7. Click Yes. View tracked changes in a document 1. 2. Click Show Changes. In a document, press the Menu key. To hide tracked changes, press the Menu key. Click Hide Changes. View the table of contents in a document Depending on the document type, you might not be able to view the table of contents. In a document, press the Menu key. 1. 2. Click Table of Contents. To move to a specific heading, click a heading. Spreadsheet attachments In a spreadsheet, press the Menu key. Move to a specific cell 1. 2. Click Go to Cell. 3. 4. Press the Enter key. Type the cell co-ordinates. View the content of a cell In a spreadsheet cell, click the trackball. 79 User Guide Attachments View a list of worksheets 1. 2. Click Table of Contents. In a spreadsheet, press the Menu key. To move to a specific worksheet, click a worksheet. Switch worksheets 1. 2. Click Next Sheet or Prev Sheet. In a spreadsheet, press the Menu key. Change the size of a column In a spreadsheet, perform one of the following actions:
To change the size of a column, click the column label. Click a size. To view all the text in a column, click the column label. Click Fit. To change the size of all the columns in the spreadsheet, click the unmarked column label in the upper-left corner of the spreadsheet. Click a size. To change the column size for all spreadsheets, press the Menu key. Click Options. Set the Column Width field. Press the Menu key. Click Save. In a spreadsheet, press the Menu key. Set display options for a spreadsheet 1. 2. Click Options. 3. Perform any of the following actions:
To view the gridlines in the spreadsheet, set the Show Gridlines field to Yes. To label spreadsheet rows with numbers and columns with letters, set the Display Labels field to Yes. 4. Press the Menu key. 5. Click Save. Media attachments View a list of pages in a multi-page .tif file attachment You can view a list of pages in a multi-page .tif file attachment, such as a scanned fax document saved as a .tif file. 1. 2. Click Table of Contents. In a multi-page .tif file attachment, press the Menu key. To move to a specific page, click a page. 80 User Guide Attachments Switch pages in a multi-page .tif file attachment 1. 2. Click Next Page or Prev Page. In a multi-page .tif file attachment, press the Menu key. Presentation attachments In a presentation, press the Menu key. Switch presentation views 1. 2. Perform one of the following actions:
To view text only, click View Text. To view text and slides, click View Both. To view the presentation in its original format, click View Slides. Switch slides 1. 2. Click Next Slide or Prev Slide. In a presentation, press the Menu key. Rotate a slide 1. When viewing a presentation in slide view, click a slide. 2. Click Rotate. Zoom in to or out from a slide 1. When viewing a presentation in slide view, press the Menu key. 2. Click Zoom. 3. Roll the trackball up or down. To zoom back to the original slide size, press the Menu key. Click Fit to Screen. Save a slide 1. When viewing a presentation in slide view, press the Menu key. 2. Click Save Slide. 3. 4. Click Save. Type a name for the file. 81 User Guide Attachments vCard contact attachments About vCard contact attachments vCard contact attachments (.vcf files) contain information for a specific contact. When you add a vCard contact attachment to an email message, recipients of your email message can view your contact information or add it to the contact list on their BlackBerry device. When you open an email message that contains a vCard contact attachment, a book icon appears at the end of the message with the name of the attached contact. In a message, highlight a vCard contact attachment. Open a vCard contact attachment 1. 2. Press the Menu key. 3. Click View Attachment. Add a contact to your contact list from a vCard contact attachment 1. 2. Click Add to Contacts or Update Contact. In a vCard contact attachment, press the Menu key. Attachment shortcuts To search for text in an attachment, press Q. In a spreadsheet To move to a specific cell, press A. To view the content of a cell, press the Space key. To switch worksheets, press O. Highlight a worksheet. Press the Enter key. In a presentation To switch presentation views, press Z. To move to the next slide when viewing a presentation in slide view, press 6. To move to the previous slide when viewing a presentation in slide view, press 4. Attachment troubleshooting A skipped content bar appears in a document More attachment content is available for you to download to your BlackBerry device. To download the content, click the skipped content bar. Click More. 82 User Guide Attachments A message or attachment does not appear or is truncated Try performing the following actions:
Wait for a short period of time. Your BlackBerry device receives long messages and attachments in sections. If "More available" appears at the end of the message or attachment, press the Menu key. Click More or More All. If you are downloading an attachment, cancel the download and wait for a short period of time. Try downloading the attachment again. A question mark appears on a slide A question mark appears on a slide if your BlackBerry device has not downloaded the slide. To download the slide, highlight the slide. Press the Menu key. Click Retrieve. 83 User Guide Camera and video camera 84 User Guide Camera and video camera Camera and video camera Take a picture 1. 2. In the camera, if necessary, to zoom in to or out from a subject, roll the trackball up or down. To take a picture, click the trackball. Note: The approximate number of pictures that you can save to the device memory or the media card appears in the lower-left corner of the screen. If you save pictures to the device memory, you can insert a media card into your BlackBerry device to save more pictures. Related topics View a picture, 96 Pan a picture To perform this task, you must zoom in to the picture. In a picture, roll the trackball. To close the picture, press the Escape key once in the camera or twice in the media application. Zoom in to or out from a picture 1. 2. Click Zoom. 3. Roll the trackball up or down. In a picture, press the Menu key. To zoom back to the original picture size, press the Menu key. Click Fit to Screen. To close the picture, press the Escape key once in the camera or twice in the media application. Record a video To perform this task, you must have a media card inserted in your BlackBerry device. 1. 2. In the video camera, click the trackball. To pause recording, click the trackball again. Note: The approximate amount of memory available for saving videos appears in the lower-left corner of the screen. Related topics Play a media file, 91 85 User Guide Camera and video camera Camera and video camera options In the camera, press the Menu key. Change the picture size The larger the picture, the more memory the picture requires. 1. 2. Click Options. 3. Change the Picture Size field. 4. Press the Menu key. 5. Click Save. Set picture quality You can set the fineness of detail that the camera captures in pictures. The finer the detail of a picture, the more memory the picture requires. In the camera, press the Menu key. 1. 2. Click Options. 3. Set the Picture Quality field. 4. Press the Menu key. 5. Click Save. In the camera, press the Menu key. Change the default size of the viewfinder You can hide the status information that appears at the bottom of the screen and view subjects using the full screen. 1. 2. Click Options. 3. Change the Viewfinder Mode field. 4. Press the Menu key. 5. Click Save. In the video camera, press the Menu key. Change the video size and format The larger the video, the more memory the video requires. 1. 2. Click Options. 3. Change the Video Format field. 4. Press the Menu key. 5. Click Save. Change the location for storing pictures or videos 1. In the camera or video camera, press the Menu key. 86 User Guide Camera and video camera 2. Click Options. 3. Perform any of the following actions:
In the camera, change the Store Pictures and Folder fields. In the video camera, change the Folder field. 4. Press the Menu key. 5. Click Save. In the camera or video camera, press the Menu key. Change options to compensate for different lighting conditions in pictures or videos 1. 2. Click Options. 3. Perform any of the following actions:
To change the default flash mode for pictures, change the Default Flash Setting field. To improve the colors in pictures, in the White Balance field, click the current lighting condition. To turn on low-light mode for videos, change the Video Light field. 4. Press the Menu key. 5. Click Save. In the camera or video camera, press the Menu key. Apply a color effect to pictures or videos You can apply a sepia or black-and-white color effect to pictures that you take or videos that you record. 1. 2. Click Options. 3. Change the Color Effect field. 4. Press the Menu key. 5. Click Save. Camera and video camera shortcuts To zoom in to a subject before taking a picture, press the Volume Up key. To zoom out from a subject before taking a picture, press the Volume Down key. To take a picture when the flip is open, press the Right Convenience key. To pan up in a picture, press 2. To pan down in a picture, press 8. To pan right in a picture, press 6. To pan left in a picture, press 4. To return to the center of a picture, press 5. To zoom in to a picture, press 3. To zoom out from a picture, press 9. To zoom in as much as possible to a picture, press 1. To zoom out from a picture as much as possible, press 7. To change the flash mode for a picture or to turn on low-light mode for a video, press the Space key. 87 User Guide Camera and video camera Camera and video camera troubleshooting I cannot save pictures or videos Your BlackBerry device memory or media card might not have enough available memory to store pictures or videos. Try performing the following actions:
If you are trying to save a picture or video to your device memory, delete old data or messages from your device. If you are trying to save a picture or video on your media card, delete old media files. In the camera options, verify that the Picture Quality field is not set to Superfine. Superfine pictures use more memory than fine or normal pictures. Increase the maximum amount of memory available for pictures. Related topics Delete a message, 41 Delete a picture or picture folder, 99 Delete a media file, 96 The flash dims or turns off If the battery power level drops below 20 percent, the flash dims to conserve battery power. In cold temperatures, when the battery power level drops below 20 percent, the flash might turn off. Some pictures that I take are blurry In low lighting conditions, the camera might compensate for the lack of exposure by using a slower shutter speed. If you move the camera before the shutter clicks, the picture might be blurry. If the camera is using a slower shutter speed, an exclamation point indicator appears at the bottom of the screen. 88 User Guide Media Media Transferring and downloading media files About transferring media files You can connect your BlackBerry device to your computer to transfer files between your device and your computer, or you can use Bluetooth technology to send media files to or receive media files from a Bluetooth enabled device. If you connect your device to your computer, you can transfer files quickly between your media card and your computer using mass storage mode. To manage your media files and preserve the information associated with your media files when you transfer files between your device and your computer, use the media manager tool of the BlackBerry Desktop Manager. For more information about using the media manager tool, see the online help that is available in the Roxio Media Manager. If you encrypt the files on a media card and you transfer files to your media card using mass storage mode or Bluetooth technology, your device does not encrypt the transferred files. If you transfer encrypted files from your media card using mass storage mode or Bluetooth technology, you cannot decrypt the files on your computer or on a Bluetooth enabled device. Transfer a file between your device and your computer using the Roxio Media Manager 1. Connect your BlackBerry device to your computer. 2. On your computer, open the BlackBerry Desktop Manager. 3. Double-click Media Manager. 4. Drag a file or folder from one location to another. For more information about transferring and managing media files, see the online help that is available in the Roxio Media Manager. Transfer a file between your device and your computer in mass storage mode To perform this task, mass storage mode must be turned on. Mass storage mode enables you to transfer files between a media card in your BlackBerry device and your computer when you connect your device to your computer. 1. Connect your device to your computer. 2. On your computer, double-click My Computer. 3. 4. Drag a file from one location to another. In the Devices with Removable Storage section, double-click Removable Disk. To exit mass storage mode, disconnect your device from your computer. Save a song or video from a web page 1. 2. Click Save. In the browser, click a link for a song or video. 89 User Guide Media Type a name for the song or video. 3. 4. Click Save. Receive a media file using Bluetooth technology To perform this task, Bluetooth technology must be turned on and your BlackBerry device must be paired with a Bluetooth enabled device. In the media application, click a media type. 1. 2. Press the Menu key. 3. Click Receive Using Bluetooth. 4. Click Yes. 5. Click Save. Send a media file To perform this task with a paired Bluetooth enabled device, you must turn on Bluetooth technology. In the media application, click a media type. If necessary, click a category. You can only send media files that you added. 1. 2. 3. Highlight a media file. 4. Press the Menu key. 5. Click one of the following menu items:
Send As Email Send As MMS Send Using Bluetooth In the media application, click Ring Tones. Download a ring tone Depending on your wireless service plan, this feature might not be supported. 1. 2. Click All Ring Tones. 3. Press the Menu key. 4. Click Download Ring Tones. Related topics Legal notice, 275 In the media application, click Pictures. Download a Home screen background Depending on your wireless service plan, this feature might not be supported. 1. 2. Click a category. 3. Press the Menu key. 4. Click Download Images. 90 User Guide Media Playing media files and recording voice notes Play a media file 1. 2. 3. Click a song, ring tone, video, or voice note. In the media application, click a media type. If necessary, click a category. Note: To view other songs or videos while playing a song or video, press the Menu key. Click Music Library or Video Library. To stop playing a media file, click the stop icon. Related topics Transfer a file between your device and your computer using the Roxio Media Manager, 89 Transfer a file between your device and your computer in mass storage mode, 89 Play a song or video on a web page 1. In the browser, click a link for a song or video. 2. Click Open. Shuffle songs In the media application, click Music. 1. 2. Perform one of the following actions:
To shuffle all songs, click Shuffle Songs. To shuffle all the songs in a category, click a category. Click a song. Press the Menu key. Click Shuffle. To stop shuffling songs, press the Menu key. Click Shuffle. Pause a media file When playing a song, video, or voice note, click the pause icon. To resume playing the song, video, or voice note, click the play icon. Fast-forward or rewind a media file 1. When playing a song, video, or voice note, click the progress bar. 2. Roll the trackball to the right or left. 3. Click the trackball. Play the next or previous song in a category 1. When playing a song, press the Menu key. 91 User Guide Media 2. Click Next Track or Previous Track. Search for a media file 1. 2. 3. In the media application, click a media type. If necessary, click a category. In the Find field, type part or all of a name for a song, ring tone, video, picture, or voice note. Switch applications during a song 1. 2. Click an application. Press the End key. To return to the media application, press the Menu key. Click Now Playing. Record a voice note 1. 2. Perform any of the following actions:
In the voice notes application, click the record icon. To pause recording, click the pause icon. To resume recording, click the record icon. To stop recording, click the pause icon. Click the stop icon. Adjust the volume To increase the volume, press the Volume Up key. To decrease the volume, press the Volume Down key. In the media application, press the Menu key. Amplify the volume You can amplify the volume for songs, ring tones, and videos. 1. 2. Click Options. 3. Change the Audio Boost field to On. 4. Press the Menu key. 5. Click Save. In the media application, press the Menu key. Improve sound quality for media files You can only improve sound quality when you use stereo headphones with your BlackBerry device. 1. 2. Click Options. 3. Change the Headset Equalizer field. 4. Press the Menu key. 5. Click Save. 92 User Guide Media In the media application, press the Menu key. Keep backlighting on when you play a video By default, the backlighting for the screen and keyboard is designed to turn off after a period of time to conserve battery power. 1. 2. Click Options. 3. Change the Turn Off Auto Backlighting field to No. 4. Press the Menu key. 5. Click Save. About using a headset You can purchase an optional headset to use with your BlackBerry device. If you use a headset, you can use a headset button to answer or end a call, or turn on or turn off mute during a call. You can also use a headset button to make a call using a voice command. Depending on your headset, you might also be able to use a headset button to pause, resume, skip, or adjust the volume of a song or a video in the media application. For more information about using the headset, see the documentation that came with your headset. Managing media files Playlists About playlists You can create both standard and automatic playlists for songs. You create a standard playlist by manually adding songs that are on your BlackBerry device. You create an automatic playlist by specifying criteria for artists, albums, or genres of songs. When you add a song to your device that meets the criteria, your device adds it to the playlist automatically. An indicator appears beside automatic playlists in your list of playlists. In the media application, click Music. Create a standard playlist 1. 2. Click Playlists. 3. Click New Playlist. 4. Click Standard Playlist. 5. 6. Press the Menu key. 7. Click Add Songs. 8. Click a song. 9. Type a name for the playlist. To add more songs, repeat steps 6 to 8. 93 User Guide Media 10. Press the Menu key. 11. Click Save. In the media application, click Music. Change a standard playlist 1. 2. Click Playlists. 3. Highlight a standard playlist. 4. Press the Menu key. 5. Click View. 6. Perform any of the following actions:
To add a song, press the Menu key. Click Add Songs. Click a song. To change the order of songs, highlight a song. Press the Menu key. Click Move. Roll the trackball to the new location. Click the trackball. To delete a song, highlight a song. Press the Menu key. Click Delete. 7. Press the Menu key. 8. Click Save. In the media application, click Music. Create an automatic playlist 1. 2. Click Playlists. 3. Click New Playlist. 4. Click Automatic Playlist. 5. 6. Click the plus sign (+) beside Artists, Albums, or Genres. 7. Click an artist, album, or genre. 8. 9. Press the Menu key. 10. Click Save. To add more criteria, repeat steps 6 and 7. Type a name for the playlist. To view the songs in the playlist, press the Menu key. Click View Songs. In the media application, click Music. Repeat a playlist 1. 2. Click Playlists. 3. Click a playlist. 4. Press the Menu key. 5. Click Repeat. To stop repeating a playlist, press the Menu key. Click Repeat. 94 User Guide Media In the media application, click Music. Rename a playlist 1. 2. Click Playlists. 3. Highlight a playlist. 4. Press the Menu key. 5. Click Rename. 6. 7. Click Save. Type a name for the playlist. In the media application, click Music. Delete a playlist 1. 2. Click Playlists. 3. Highlight a playlist. 4. Press the Menu key. 5. Click Delete. In the media application, click a media type. If necessary, click a category. View properties for a media file 1. 2. 3. Highlight a media file. 4. Press the Menu key. 5. Click Properties. Change the amount of memory available for media files To optimize the performance of your BlackBerry device, you can change the amount of memory that your device allocates for media files. 1. 2. Click Options. 3. Perform any of the following actions:
In the media application, press the Menu key. To change the maximum amount of device memory available for all media files, change the Device Memory Limit field. To change the minimum amount of device memory available for pictures, change the Reserved Pictures Memory field. 4. Press the Menu key. 5. Click Save. In the media application, press the Menu key. Rename a media file You can only rename songs, ring tones, videos, or voice notes that you added. 1. 2. Click Explore. 3. Navigate to a folder that contains songs, ring tones, videos, or voice notes. 4. Highlight a song, ring tone, video, or voice note. 95 User Guide Media 5. Press the Menu key. 6. Click Rename. 7. 8. Click Save. Type a name for the file. In the media application, press the Menu key. Move a media file You can only move songs, ring tones, videos, or voice notes that you added. 1. 2. Click Explore. 3. Navigate to a folder that contains media files. 4. Highlight a media file. 5. Press the Menu key. 6. Click Move. 7. Navigate to the new location. 8. Click a folder. 9. Click Move Into. In the media application, click a media type. If necessary, click a category. Delete a media file You can only delete songs, ring tones, videos, or voice notes that you added. 1. 2. 3. Highlight a song, ring tone, video, or voice note. 4. Press the Menu key. 5. Click Delete. Note: If you delete a ring tone that you use in a notification profile, the notification profile uses the default ring tone. Viewing pictures In the media application, click Pictures. View a picture 1. 2. Click a category. 3. Click a picture. Related topics Transfer a file between your device and your computer using the Roxio Media Manager, 89 Transfer a file between your device and your computer in mass storage mode, 89 Use a picture as the Home screen background 1. In the media application, click Pictures. 96 User Guide Media 2. Click a category. 3. Highlight a picture. 4. Press the key. 5. Click Set As Home Screen Image. To clear the picture from the Home screen, press the key. Click Reset Home Screen Image. In the media application, click Pictures. View pictures as a slide show A slide show displays all pictures in a category or folder. 1. 2. Click a category. 3. 4. Highlight a picture. 5. Press the Menu key. 6. Click View Slide Show. If necessary, click a folder. To close the slide show, press the Escape key. In the media application, press the Menu key. Change the number of seconds between slides in a slide show 1. 2. Click Options. 3. Change the Slide Show Interval field. 4. Press the Menu key. 5. Click Save. In the media application, click Pictures. View pictures by name 1. 2. Click a category. 3. Press the Menu key. 4. Click View List. In a picture, press the Menu key. Zoom in to or out from a picture 1. 2. Click Zoom. 3. Roll the trackball up or down. To zoom back to the original picture size, press the Menu key. Click Fit to Screen. To close the picture, press the Escape key once in the camera or twice in the media application. 97 User Guide Media Pan a picture To perform this task, you must zoom in to the picture. In a picture, roll the trackball. To close the picture, press the Escape key once in the camera or twice in the media application. Rotate a picture 1. 2. Click Rotate. In a picture, press the Menu key. The picture turns 90 degrees in a clockwise direction. Managing pictures Save a picture Save picture files, such as .jpg, .png, .gif, or .bmp files, to the BlackBerry device memory or a media card. 1. Open a picture attachment or highlight a picture on a web page. 2. Press the Menu key. 3. Click Save Image. 4. Click Save. In the media application, press the Menu key. Sort pictures 1. 2. Click Options. 3. Change the Sort By field. 4. Press the Menu key. 5. Click Save. In the media application, press the Menu key. Hide album art from picture folders If you hide album art from picture folders, the album art still displays when you play songs. 1. 2. Click Options. 3. Click Exclude Folders. 4. Click the folders that contain album art that you want to hide. 98 User Guide Media In the media application, click Pictures. Rename a picture or picture folder You can only rename pictures or picture folders that you transferred to your BlackBerry device. 1. 2. Click a category. 3. Highlight a picture or picture folder. 4. Press the Menu key. 5. Click Rename. 6. 7. Click Save. Type a name for the picture or picture folder. Move a picture You can only move pictures that you added. In the media application, click Pictures. 1. 2. Click a category. 3. Highlight a picture. 4. Press the Menu key. 5. Click Move. 6. Navigate to the new location. 7. Highlight a picture folder. 8. Press the Menu key. 9. Click Move Into. In the media application, click Pictures. Delete a picture or picture folder You can only delete pictures or picture folders that you transferred to your BlackBerrydevice. 1. 2. Click a category. 3. Navigate to a picture or picture folder. 4. Highlight a picture or picture folder. 5. Press the Menu key. 6. Click Delete. Media card and mass storage mode options About media cards You can insert a microSD media card into your BlackBerry device to take videos and extend the memory that is available on your device for storing media files such as songs, ring tones, videos, or pictures. For more information about inserting a media card into your device, see the printed documentation that came with your device. 99 User Guide Media Format a media card If you format a media card, all the files on the media card are deleted. 1. 2. Press the Menu key. 3. Click Format. In the device options, click Memory. View the amount of available memory To view the amount of memory available for application data or for storing files on a media card, in the device options, click Memory. About file encryption File encryption is designed to protect the data that you store on a media card that can be inserted in your BlackBerry device. You can encrypt the files on your media card using an encryption key that your device generates, a device password, or both. If you encrypt the files using an encryption key that your device generates, you can only access the files on your media card when the media card is inserted in your device. If you encrypt the files using a device password, you can access the files on your media card in any device that you insert your media card into, as long as you know the password for the device. Encrypt the files on a media card In the device options, click Memory. 1. 2. Perform one of the following actions:
To encrypt files using an encryption key that your device generates, change the Encryption Mode field to Device. To encrypt files using a device password, change the Encryption Mode field to Security Password. To encrypt files using an encryption key and a device password, change the Encryption Mode field to Security Password &
Device. 3. Change the Encrypt Media Files field to Yes. 4. Press the Menu key. 5. Click Save. To stop encrypting the files on a media card, change the Encryption Mode field to None. Related topics Set a device password, 229 Turn off media card support In the device options, click Memory. 1. 2. Change the Media Card Support field to Off. 3. Press the Menu key. 4. Click Save. 100 User Guide Media Turn off mass storage mode In the device options, click Memory. 1. 2. Change the Mass Storage Mode Support field to Off. 3. Press the Menu key. 4. Click Save. In the device options, click Memory. Turn off the mass storage mode prompt 1. 2. Change the Auto Enable Mass Storage Mode When Connected field to Yes or No. 3. Press the Menu key. 4. Click Save. Media shortcuts To pause a video or song, press the Mute key. To resume playing a video or song, press the Mute key. To move to the controls at the bottom of the screen when you are viewing a list of songs, press the Space key. To play the next song in a category, press 6. To play the previous song in a category, press 4. To play the next song in a playlist, press and hold the Volume Down key. To play the previous song in a playlist, press and hold the Volume Up key. To amplify the volume for songs, ring tones, and videos, press the Volume Up key until you reach the highest volume setting. Press the Volume Up key four times quickly. To rotate a picture, press the comma (,) key. To zoom in to a picture, press 3. To zoom to the original picture size, press 7. To zoom out from a picture, press 9. To zoom to the original picture size, press 7. To fit a picture to the screen size, press 1. Media troubleshooting I cannot play a song or video on a web page Your BlackBerry device might not support the size or file format of the song or video file. I cannot open media files Try performing the following actions:
If you are trying to open a media file on your BlackBerry device and your device is connected to your computer, disconnect your device from the computer or turn off mass storage mode. If you are trying to open a media file on your computer using mass storage mode, verify that you have closed the media manager tool of the BlackBerry Desktop Manager. 101 User Guide Media If you are trying to open a media file on your computer using the media manager tool of the BlackBerry Desktop Manager, verify that mass storage mode is turned off on your device. If you encrypted the media files on your media card using an encryption key that your device generated and you are trying to open an encrypted media file using your computer or a device other than the BlackBerry device that you used to encrypt the file, insert the media card into the BlackBerry device that you used to encrypt the file. In the memory options, change the Encryption Mode field to None or Security Password. Related topics Turn off mass storage mode, 101 Encrypt the files on a media card, 100 My device does not recognize my media card Try performing the following actions:
Verify that your media card is inserted in your BlackBerry device correctly. For more information about inserting a media card into your device, see the printed documentation that came with your device. In your media card options, if there is message to format your media card, disconnect your device from your computer. Turn off mass storage mode. Format the media card. Turn on mass storage mode. Related topics Turn off mass storage mode, 101 Format a media card, 100 My device is not using the correct ring tone or Home screen background If you are using a ring tone or Home screen background picture that you encrypted on the media card using your BlackBerry device password and you reset your device, unlock your device. Related topics Lock the device, 229 Some features are not available on my device Depending on your wireless service plan or the type of email account that is associated with your BlackBerry device, some features might not be available on your device. If your device is associated with an email account that uses a BlackBerry Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If an administrator has set an option for you, a red lock indicator appears beside the option field. For more information about the features that are available on your device, contact your wireless service provider or administrator. 102 User Guide Browser Browser Browser basics Browsing web pages Visit a web page Depending on your wireless service provider, multiple browsers might appear on your BlackBerry device. For more information about the charges associated with using each browser, contact your wireless service provider. 1. In the browser, perform one of the following actions:
If a web address field appears on the screen, type a web address. If a web address field does not appear on the screen, press the key. Click Go To. Type a web address. 2. Press the Enter key. Search the Internet To perform this task, your BlackBerry device must be associated with an email account that uses the BlackBerry Internet Service that supports this feature. For more information, contact your wireless service provider. 1. In the browser, perform one of the following actions:
If the Search here field appears on the screen, type the search terms. If the Search here field does not appear on the screen, press the Menu key. Click Go To. Type the search terms. 2. Press the Enter key. Switch browser views You can view web pages in Column view or Page view. Column view displays web pages in a mobile view format. Page view displays web pages in a wide screen format that is similar to the format that the browser on your computer uses to display web pages. 1. On a web page, press the Menu key. 2. Click Column View or Page View. Zoom in to or out from a web page 1. On a web page, press the Menu key. 2. Click Zoom In or Zoom Out. To zoom back to the original web page size, press the Escape key. Move back or forward a web page 1. On a web page, press the Menu key. 2. Click Back or Forward. 103 User Guide Browser Move through a web page line by line 1. On a web page, press the Menu key. 2. Click Select Mode. To select only links and fields as you move through a web page, press the Menu key. Click View Mode. Refresh a web page 1. On a web page, press the Menu key. 2. Click Refresh. Save a web page to a message list A saved web page displays content that was current at the time that you saved the web page. 1. On a web page, press the Menu key. 2. Click Save Page. 3. Click OK. Stop loading a web page 1. When a web page is loading, press the Menu key. 2. Click Stop. Search for text in a message, in an attachment, or on a web page To search for text in a presentation attachment, you must view the presentation in text view or in text and slide view. In a message, in an attachment, or on a web page, press the Menu key. 1. 2. Click Find. 3. 4. Press the Enter key. Type the text. To search for the next instance of the text, press the Menu key. Click Find Next. View a list of web pages you visited recently 1. On a web page, press the Menu key. 2. Click History. Return to the home page 1. On a web page, press the Menu key. 2. Click Home. 104 User Guide Browser Close the browser 1. 2. Click Close. In the browser, press the Menu key. Viewing, copying, and forwarding addresses View the address for a web page 1. On a web page, press the Menu key. 2. Click Page Address. View the address for a link or picture 1. On a web page, highlight or pause on a link or picture. 2. Press the Menu key. 3. Click Link Address or Image Address. Copy an address for a web page, link, or picture 1. On a web page, perform one of the following actions:
Highlight or pause on a link. Press the Menu key. Click Link Address. Highlight or pause on a picture. Press the Menu key. Click Image Address. Press the Menu key. Click Page Address. 2. Click Copy Address. To paste the address, press the Menu key. Click Paste. Send a web page address 1. On a web page, press the Menu key. 2. Click Send Address. 3. Click a message type. To return to the browser after you send the message, press the Escape key. Send a link or picture from a web page 1. On a web page, highlight or pause on a link or picture. 2. Press the Menu key. 3. Click Link Address or Image Address. 4. Click Send Address. 5. Click a message type. To return to the browser after you send the message, press the Escape key. 105 User Guide Browser Viewing pictures and playing media files Play a song or video on a web page 1. 2. Click Open. In the browser, click a link for a song or video. In the browser, click a link for a song or video. Save a song or video from a web page 1. 2. Click Save. 3. 4. Click Save. Type a name for the song or video. View a full picture on a web page 1. On a web page, highlight or pause on a picture. 2. Press the Menu key. 3. Click Full Image. Zoom in to or out from a picture In a picture, press the Menu key. 1. 2. Click Zoom. 3. Roll the trackball up or down. To zoom back to the original picture size, press the Menu key. Click Fit to Screen. To close the picture, press the Escape key once in the camera or twice in the media application. Browser bookmarks About bookmarks for web pages You can add bookmarks for web pages that you visit frequently. When you add a bookmark, you can set whether you want the browser to check the web page for updates periodically. Bookmarks for web pages that have been updated since the last time you visited them appear in italic. Add a bookmark for a web page 1. On a web page, press the Menu key. 2. Click Add Bookmark. 3. 4. In the Auto Synchronize field, set how often the browser should check for updates to the web page. In the Start time field, set the time of day when the browser should start checking for updates. 106 User Guide 5. Click Add. Browser If you visit the web page offline, the browser displays the content that was current the last time that you viewed the web page online. Change a bookmark for a web page 1. On a web page, press the Menu key. 2. Click Bookmarks. 3. Highlight a bookmark. 4. Press the Menu key. 5. Click Edit Bookmark. 6. Change the bookmark. 7. Click Accept. Send a bookmark for a web page 1. On a web page, press the Menu key. 2. Click Bookmarks. 3. Highlight a bookmark. 4. Press the Menu key. 5. Click Send Bookmark. 6. Click a message type. To return to the browser after you send the message, press the Escape key. Delete a bookmark for a web page 1. On a web page, press the Menu key. 2. Click Bookmarks. 3. Highlight a bookmark. 4. Press the Menu key. 5. Click Delete Bookmark. Add a bookmark folder for web pages 1. On a web page, press the Menu key. 2. Click Bookmarks. 3. Highlight a bookmark folder. 4. Press the Menu key. 5. Click Add Subfolder. File a bookmark for a web page 1. On a web page, press the Menu key. 2. Click Bookmarks. 107 User Guide Browser 3. Highlight a bookmark. 4. Press the Menu key. 5. Click Move Bookmark. 6. Roll the trackball to the new location. 7. Click the trackball. Rename a bookmark folder for web pages You can only rename folders that you created. 1. Highlight a folder. 2. Press the Menu key. 3. Click Rename Folder. Delete a bookmark folder for web pages You can only delete folders that you created. 1. Highlight a folder. 2. Press the Menu key. 3. Click Delete Folder. Web feeds About web feeds Web feeds provide you with information about updates to web site content. You can open a web feed to view a list of titles and descriptions for updated web site content. For example, if you open a sports web feed for a news web site, you can scan a list of sports stories that the web site has published since the last time that you checked the web feed. If a title interests you, you can view the web feed content, or if an audio version of the content is available, you can listen to the web feed content. You can open web feeds on web pages, or you can subscribe to web feeds and open them from your bookmark list. In your bookmark list, web feeds that have been updated since the last time you checked them appear in italic. In a web feed, unopened web feed titles appear in bold. If one or more web feeds are available on a web page, the Add Web Feed option appears in the menu. Subscribe to a web feed 1. On a web page, press the Menu key. 2. Click Add Web Feed. 3. Select the check box beside a web feed. 4. 5. 6. Click Add. In the Auto Synchronize field, set how often the browser should check for updates to the web feed. In the Start time field, set the time of day when the browser should start checking for updates. 108 User Guide Browser In a web feed, highlight a title. View web feed content 1. 2. Press the Menu key. 3. Perform one of the following actions:
To view a summary of the story, click Show Description. To view the full story, click Read Story. To hide a description, highlight a title. Press the Menu key. Click Hide Description. Listen to web feed content If your BlackBerry device is associated with an email account that uses the BlackBerry Internet Service, you can listen to web feed content that does not exceed 5 MB. If your BlackBerry device is associated with an email account that uses the BlackBerry Enterprise Server, you might not be able to listen to web feed content that exceeds 128 KB. For more information, contact your administrator. In a web feed, highlight a title. 1. 2. Press the Menu key. 3. Click Get Audio. Mark a web feed title as opened or unopened In a web feed, perform one of the following actions:
Highlight a title. Press the Menu key. Click Mark Opened or Mark Unopened. Highlight a date field. Press the Menu key. Click Mark Prior Opened. Change a web feed 1. On a web page, press the Menu key. 2. Click Bookmarks. 3. Highlight a web feed. 4. Press the Menu key. 5. Click Edit Bookmark. 6. Change the web feed. 7. Click Accept. File a web feed 1. On a web page, press the Menu key. 2. Click Bookmarks. 3. Highlight a web feed. 4. Press the Menu key. 5. Click Move Bookmark. 6. Roll the trackball to the new location. 109 User Guide Browser 7. Click the trackball. Delete a web feed 1. On a web page, press the Menu key. 2. Click Bookmarks. 3. Highlight a web feed. 4. Press the Menu key. 5. Click Delete Bookmark. Browser options In the browser, press the Menu key. Change the default browser view 1. 2. Click Options. 3. Click General Properties. 4. Change the Default View field. 5. Press the Menu key. 6. Click Save Options. In the browser, press the Menu key. Change the home page or start page Depending on your wireless service provider, you might not be able to change the home page. 1. 2. Click Options. 3. Click Browser Configuration. 4. Perform any of the following actions:
In the Home Page Address field, type a web address. Change the Start Page field. 5. Press the Menu key. 6. Click Save Options. In the browser, press the Menu key. Change JavaScript options 1. 2. Click Options. 3. Click Browser Configuration. 4. Select any of the following check boxes:
Support JavaScript Allow JavaScript popups Terminate slow running scripts 5. Press the Menu key. 110 User Guide Browser 6. Click Save Options. In the browser, press the Menu key. Change options for pictures and animation on web pages 1. 2. Click Options. 3. Perform any of the following actions:
To stop displaying pictures, click Browser Configuration. Change the Show Images field. To change the quality of pictures, click General Properties. Change the Image Quality field. To change the number of times that animated graphics repeat, click General Properties. Change the Repeat Animations field. 4. Press the Menu key. 5. Click Save Options. In the browser, press the Menu key. Change display options for web pages 1. 2. Click Options. 3. Click Browser Configuration. 4. Perform any of the following actions:
To view background images, select the Use Background Images check box. To change the browsing experience, change the Browser Identification field. 5. Press the Menu key. 6. Click Save Options. In the browser, press the Menu key. Change font options for web pages 1. 2. Click Options. 3. Click General Properties. 4. Perform any of the following actions:
Change the Default Font Family and Default Font Size fields. Change the Minimum Font Style and Minimum Font Size fields. 5. Press the Menu key. 6. Click Save Options. Set the character encoding for all web pages By default, your BlackBerry device uses the optimal character encoding for a web page. 1. On a web page, press the Menu key. 2. Click Set Encoding. 3. Clear the Auto mode check box. 4. Set the Default charset field. 5. Click OK. 111 User Guide Browser In the browser, press the Menu key. Receive a prompt before closing the browser or running a script 1. 2. Click Options. 3. Click General Properties. 4. Select any of the following check boxes:
Prompt Before Closing Browser On Escape Prompt Before Closing Modified Pages Prompt Before Running WML Scripts 5. Press the Menu key. 6. Click Save Options. In the browser, press the Menu key. Clear a browser cache 1. 2. Click Options. 3. Click Cache Operations. 4. Beside a cache type, click Clear. 5. Press the Escape key. In the browser, press the Menu key. Clear the browser history 1. 2. Click Options. 3. Click Cache Operations. 4. Click Clear History. 5. Press the Escape key. About browser configurations The browser on your BlackBerry device supports multiple browser configurations for optimizing your browsing experience. If your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports the BlackBerry Browser, you can use the BlackBerry Browser configuration to browse the Internet and your organization's intranet. If you use the BlackBerry Browser configuration, you might not be able to change some browser options. You can use the Internet Browser configuration to access web pages that enable you to subscribe to BlackBerry web push services or access ring tones. Depending on your wireless service provider, the Internet Browser configuration might not be available on your device or might use a different name. For more information about the Internet Browser configuration, contact your wireless service provider. You can use the WAP Browser configuration to access web pages from your wireless service provider that enable you to configure your account information and subscribe to services such as voice mail. If you are in a Wi-Fi coverage area, you can log in to a Wi-Fi access point and use the Hotspot Browser to browse web pages. If your device is associated with an email account that uses a BlackBerry Enterprise Server, your organization might prevent the Hotspot Browser from appearing, or might restrict you from using the Hotspot browser to browse web pages. 112 User Guide Browser Set the default browser configuration In the device options, click Advanced Options. 1. 2. Click Browser. 3. Set the Default browser configuration field. 4. Press the Menu key. 5. Click Save. Browser security About TLS The BlackBerry Browser configuration is designed to use TLS or SSL to encrypt data that your device sends or receives over the Internet through the BlackBerry Enterprise Server. Communication between your device and the BlackBerry Enterprise Server is encrypted using Triple DES. Communication between the BlackBerry Enterprise Server and content servers is encrypted using SSL or TLS. To increase security, you can set up TLS for HTTP connections between your device and the BlackBerry Enterprise Server and use Triple DES encryption for all other communication between your device and the BlackBerry Enterprise Server. About WTLS The WAP Browser configuration is designed to use WTLS to encrypt data that your BlackBerry device sends and receives over the Internet through a WAP gateway. Communication between your device and the WAP gateway is encrypted using WTLS. Communication between the WAP gateway and content servers is encrypted using TLS or SSL. In the device options, click Security Options. Manage browser security 1. 2. Click TLS or WTLS. 3. Set the security options. 4. Press the Menu key. 5. Click Save. TLS options TLS Default:
Specify the type of TLS or SSL connection that your browser uses for HTTP connections. To use a direct TLS or SSL connection, change this field to Handheld. To use Triple DES and TLS or SSL, change this field to Proxy. Allow HTTPS Redirections:
Specify whether a prompt appears before a secure web page redirects your browser to another web page. Protocol:
113 User Guide Browser Specify the protocol that your BlackBerry device uses for TLS connections between the browser and content servers. Encryption Strength:
Specify whether your browser only accepts and sends data that is encrypted using 128-bit encryption. To accept and send only data that is encrypted using 128-bit encryption, change this field to Strong Only. To accept and send data that is encrypted using 128-
bit encryption or 56-bit encryption, change this field to Allow Weak. Allow FIPS Algorithms Only:
Specify whether your browser accepts and sends data that is encrypted using only FIPS-approved algorithms. Prompt for Server Trust:
Specify whether a prompt appears when your browser tries to connect to an untrusted content server that your device does not have an authentication certificate for. Prompt for Domain Name:
Specify whether a prompt appears when your browser tries to connect to a content server and the domain name on the authentication certificate for the content server does not match the web address that the browser is trying to connect to. Prompt for Certificate:
Specify whether a prompt appears when your browser tries to connect to a content server. You might want a prompt to appear if your device has more than one certificate that you use to authenticate with content servers. Prompt if Client Cert Not Found:
Specify whether a prompt appears when your browser tries to connect to a content server, but your device does not have a certificate that can be used to authenticate with the content server. Default Client Cert:
Specify the certificate that your browser uses to authenticate with content servers. WTLS options Encryption Strength:
Specify whether your browser only accepts and sends data that is encrypted using 128-bit encryption. To accept and send only data that is encrypted using 128-bit encryption, change this field to Strong Only. To accept and send data that is encrypted using 128-
bit encryption or 56-bit encryption, change this field to Allow Weak. Prompt for Server Trust:
Specify whether a prompt appears when your browser tries to connect to an untrusted content server that your device does not have an authentication certificate for. Add a trusted content server Add content servers to your trusted content server list to accelerate the authentication process when you are authenticating with a content server. 1. In the device options, click Security Options. 114 User Guide Browser 2. Click TLS. 3. Press the Menu key. 4. Click Add Host. 5. Perform one of the following actions:
If the TLS Default field is set to Proxy, in the Host Name field, type the web address for the content server. If the TLS Default field is set to Handheld, in the Host Name field, type the web address for the content server. Set the Certificate field to the client certificate that you want to use to authenticate with the content server. 6. Click OK. 7. Press the Menu key. 8. Click Save. Browser push About browser push Browser push is designed to push information from a web application to your BlackBerry device as the information becomes available. For example, you can use browser push to receive updates for weather reports, stock quotes, or breaking news. When your device receives an update, a new browser push message might appear in a message list or, an icon on the Home screen or in the application list might change to indicate that new information is available. The web application might also push updated information to your browser cache without notifying you. If information is pushed to your browser cache, the information is available on your device even when your device is not connected to the wireless network. Your device supports different types of browser push messages. Service loading messages and service indication messages include updated information. Other browser push messages include messages that appear in your browser cache. In the device options, click Advanced Options. Turn off browser push 1. 2. Click Browser Push. 3. Perform one of the following actions:
To reject all browser push messages, clear the Enable Push, Enable MDS Push, and Enable WAP Push check boxes. To reject browser push messages through a BlackBerry Enterprise Server or BlackBerry Internet Service, clear the Enable MDS Push check box. To reject browser push messages through WAP gateways, clear the Enable WAP Push check box. 4. Press the Menu key. 5. Click Save. Browser push options Process MDS:
Set whether your BlackBerry device accepts browser push messages from the BlackBerry Enterprise Server or BlackBerry Internet Service. 115 User Guide MDS Hosts:
Browser Set whether your device accepts push messages from all BlackBerry Enterprise Servers or BlackBerry Internet Services, or no BlackBerry Enterprise Servers or BlackBerry Internet Services. Process SMSC:
Set whether your device accepts SMS-based browser push messages. SMSC Hosts:
Set which SMSC hosts your device accepts browser push messages from. To accept browser push messages from a specific SMSC host, type the phone number for the SMSC host. Process IP:
Set whether your device accepts browser push messages that web applications send through a WAP gateway. IP Hosts:
Set which WAP gateways your device accepts browser push messages from. To accept browser push messages from a specific IP host, type the IP address for the WAP gateway. Browser shortcuts To insert a period (.) in the web address field, press the Space key. To insert a slash mark (/) in the web address field, press the Shift key and the Space key. To stop loading a web page, press the Escape key. To close the browser, hold the Escape key. On a web page To switch between Column view and Page view, press the at sign (@) key. To zoom in to a web page, press the comma (,) key. To zoom out from a web page, press the period (.) key. To turn on support for JavaScript, press the Symbol key. To move to a specific web page, press 5. To add a bookmark, press the question mark (?) key. To follow a link, highlight or pause on the link. Press the Enter key. To hide the banner, press the exclamation point (!) key. To view the banner, press the exclamation point (!) key. Navigate a web page To move up a screen, press 3. To move down a screen, press 9. To move to the top of a web page, press 1. To move to the bottom of a web page, press 7. 116 User Guide Browser Browser troubleshooting No browser is available on my device Depending on your wireless service plan, this feature might not be supported. Verify that your BlackBerry device is connected to the wireless network. I cannot set up automatic synchronization for bookmarks When you add a bookmark, you can only set the Auto Synchronize and Start Time fields if content protection is turned off. Related topics Protect your device data, 233 I cannot play a song or video on a web page Your BlackBerry device might not support the size or file format of the song or video file. I receive a prompt to switch browsers when streaming a song or video If you receive a prompt to switch browsers, you cannot stream songs or videos with the browser configuration that you are using. If you switch to the WAP Browser, extra fees might apply. For more information, contact your wireless service provider or administrator. To stop receiving this prompt, in the browser options, click General Properties. Clear the Prompt Before Switching to WAP for streaming media check box. 117 User Guide Date, time, and alarm 118 User Guide Date, time, and alarm Date, time, and alarm In the clock, press the Menu key. Set the date and time 1. 2. Click Options. 3. Click Set Time. 4. Click the Time field. 5. Roll the trackball to select a time. 6. Click the Time field. 7. Press the Menu key. 8. Click Save. Get the date and time from the wireless network automatically To perform this task, your BlackBerry device must be connected to the wireless network. In the clock, press the Menu key. 1. 2. Click Options. 3. Click Set Time. 4. Change the Time Zone field. 5. Perform one of the following actions:
To get the date and time from the wireless network that your device is connected to, change the Date/Time Source field to Network. To get the date and time from the BlackBerry network, change the Date/Time Source field to BlackBerry. 6. Press the Menu key. 7. Click Update Time. 8. Press the Menu key. 9. Click Save. To set the time yourself, change the Date/Time Source field to Off. In the clock, press the Menu key. Change what appears on the display when your device is charging 1. 2. Click Options. 3. Change the When Charging field. 4. Press the Menu key. 5. Click Save. 119 User Guide Date, time, and alarm In the clock, press the Menu key. Change the clock face You can set a different clock face for the clock, stopwatch and timer. 1. 2. Click Options. 3. Set the Clock Face, Stopwatch Face or Timer Face fields. 4. Press the Menu key. 5. Click Save. Display a second time zone You can display a second clock to show another time zone. For example, you can see the local time and your home time while you are traveling. 1. 2. Click Options. 3. Set the Home Time Zone field. 4. Press the Menu key. 5. Click Save. In the clock, press the Menu key. Turn on bedside clock mode You can set options for bedside clock mode so that you can view the clock without being interrupted by incoming calls or messages. 1. 2. Click Enable Bedside Mode. In the clock, press the Menu key. To turn off bedside clock mode, press the Escape key. Related topics Set options for bedside clock mode, 120 Set options for bedside clock mode 1. 2. Click Options. 3. In the clock, press the Menu key. In the Bedside Mode section, perform any of the following actions:
To receive LED notification when bedside clock mode is turned on, change the Disable LED field to No. To turn off the connection to the wireless network, so that your device does not receive phone calls or messages when bedside clock mode is turned on, change the Disable Radio field to Yes. To turn off screen dimming when bedside clock mode is turned on, change the Dim Screen field to No. 4. Press the Menu key. 5. Click Save. 120 User Guide Date, time, and alarm In the clock, press the Menu key. Turn on the alarm 1. 2. Click Set Alarm. 3. Roll the trackball over the text beside the alarm time to highlight On or Weekdays. 4. Press the Escape key. In the device status section of the Home screen, a clock indicator appears. Related topics Turn off your device, 221 Silence the alarm If snooze is not turned on, press any key. If snooze is turned on, click Snooze. In the clock, press the Menu key. Change alarm notification options 1. 2. Click Options. 3. 4. Press the Menu key. 5. Click Save. In the Alarm section, change the Alert Type, Alarm Tune, Volume, Snooze Time, and Number of Vibrations fields. In the clock, press the Menu key. Use the stopwatch 1. 2. Click Stopwatch. 3. Click the start/stop icon. 4. Perform any of the following actions:
To record lap times, click the lap icon. To stop timing, click the start/stop icon again. To send the results, press the Menu key. Click Send Results. Click a message type. In the clock, press the Menu key. Set the timer 1. 2. Click Timer. 3. Press the Menu key. 4. Click Set Timer. 5. Type the length of time to count down. 121 User Guide 6. Click Start. If you exit the clock application, the timer continues to count down. Date, time, and alarm In the clock, press the Menu key. Change timer notification options 1. 2. Click Options. 3. 4. Press the Menu key. 5. Click Save. In the Countdown Timer section, change the Timer Tune, Volume, or Vibrate fields. Date, time, and alarm troubleshooting The time on my device is incorrect 1. 2. In the clock options, click Set Time. Try performing the following actions:
If you have traveled to a different time zone, set the Time Zone field to display the correct time zone. If you have set the Date/Time Source field to Network, try setting the Date/Time Source field to BlackBerry. 122 User Guide Personal organizer Personal organizer Contacts Contact basics Add a contact 1. 2. 3. Press the 4. Click Save. In the contact list, click Add Contact. Type the contact information. key. In a message, a call log, or on a web page, highlight a contact. Add a contact from a message, call log, or web page 1. 2. Press the Menu key. 3. Click Add to Contacts. 4. 5. Press the Menu key. 6. Click Save. Type the contact information. Name a custom contact list field If you change the name of a custom contact list field, it changes for all contacts. 1. When adding or changing a contact, highlight the User1, User2, User3, or User4 field. 2. Press the Menu key. 3. Click Change Field Name. 4. 5. Press the Enter key. Type a name for the custom contact list field. You can synchronize custom contact list fields on your BlackBerry device with the email application on your computer. For more information about synchronizing custom contact list fields, see the BlackBerry Desktop Software Online Help. About pauses and waits Use a pause or a wait to separate additional numbers, for example a password or extension, from a main phone number. After dialing the main phone number, your BlackBerry device either pauses before dialing the additional numbers (pause) or prompts you to type them
(wait). Add a pause or a wait to a phone number 1. After typing the main part of a phone number in a phone number field, press the Menu key. 123 User Guide Personal organizer 2. Click Add Pause or Add Wait. 3. Type the additional numbers. 4. Press the Menu key. 5. Click Save. View a contact In the contact list, click a contact. In the contact list, highlight a contact. Change a contact 1. 2. Press the Menu key. 3. Click Edit. 4. Change the contact information. 5. Press the Menu key. 6. Click Save. In the contact list, highlight a contact. Delete a contact 1. 2. Press the Menu key. 3. Click Delete. Search for contacts in your organization's address book To perform this task, your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. In the contact list, press the Menu key. 1. 2. Click Lookup. 3. 4. Press the Enter key. Type part or all of a contact name. In the contact lookup results, highlight a contact. Manage contact lookup results 1. 2. Press the Menu key. 3. Perform one of the following actions:
To add a contact to your contact list, click Add to Contacts. To add all the contacts, click Add All to Contacts. To view information for a contact, click View. To delete a contact from the contact lookup results, click Delete. To delete the contact lookup results, click Delete Lookup. To start a new contact lookup, click Lookup. 124 User Guide Personal organizer Customizing contacts About custom ring tones You can assign a custom ring tone to a contact without changing other notifications. Custom ring tone options appear with your contacts and your notification profiles. When you assign a custom ring tone to a contact, a new profile exception appears with your notification profiles as "Calls From <contact>". Notification profile exceptions are shared between your contacts and your notification profiles and changes that you make in one application are made in the other application. Your BlackBerry device bases the volume for custom ring tones on the volume that you set in the active notification profile. In the contact list, highlight a contact. Assign a ring tone to a contact 1. 2. Press the Menu key. 3. Click Edit. 4. Press the Menu key. 5. Click Add Custom Ring Tone. 6. Change the Custom Ring Tone field. 7. Press the Menu key. 8. Click Save. Add a caller ID picture for a contact 1. In the contact list, highlight a contact. 2. Press the Menu key. 3. Click Add Picture. 4. Highlight a picture. 5. Press the Menu key. 6. Click Select. 7. Center the picture in the box. 8. Press the Menu key. 9. Click Crop and Save. In the contact list, highlight a contact. Change the caller ID picture for a contact 1. 2. Press the Menu key. 3. Click Edit. 4. Highlight the caller ID picture. 5. Press the Menu key. 6. Click Replace Picture. 7. Highlight a picture. 125 User Guide Personal organizer 8. Press the Menu key. 9. Click Select. 10. Center the picture in the box. 11. Press the Menu key. 12. Click Crop and Save. In the contact list, highlight a contact. Delete the caller ID picture for a contact 1. 2. Press the Menu key. 3. Click Edit. 4. Highlight the caller ID picture. 5. Press the Menu key. 6. Click Delete Picture. 7. Press the Menu key. 8. Click Save. Mailing lists About mailing lists You can use mailing lists when you send email, PIN, SMS text, or MMS messages. Mailing lists that you create on your BlackBerry device do not appear in the email application on your computer. In the contact list, press the Menu key. Type a name for the mailing list. Create a mailing list 1. 2. Click New Group. 3. 4. Press the Menu key. 5. Click Add Member. 6. Click a contact. 7. 8. Press the Menu key. 9. Click Save Group. To add another contact, repeat steps 4 to 6. In the contact list, highlight a mailing list. Change a mailing list 1. 2. Press the Menu key. 3. Click Edit Group. 4. Click a contact. 5. Click one of the following menu items:
126 User Guide Personal organizer Add Member Change Member Delete Member 6. Press the Menu key. 7. Click Save Group. Note: When you delete a contact from a mailing list, the contact remains in your contact list. View a mailing list In the contact list, click a mailing list. To view the details for a contact in the mailing list, click a contact. Click View Member. In the contact list, highlight a mailing list. Delete a mailing list 1. 2. Press the Menu key. 3. Click Delete Group. Multiple contact lists About multiple contact lists If your BlackBerrydevice is associated with multiple email accounts, you might have contacts from each email account on your device. For example, if your device is associated with a work email account and a personal email account, you might be able to view your work contact list and your personal contact list on your device. For more information, contact your wireless service provider. In a contact list, press the Menu key. Switch contact lists 1. 2. Click Select Contacts. 3. Click a contact list. In the device options, click Advanced Options. Change the default contact list 1. 2. Click Default Services. 3. Change the Contact List (SYNC) field. 4. Press the Menu key. 5. Click Save. 127 User Guide Personal organizer Contact list options In the contact list or task list, press the Menu key. Sort contacts or tasks 1. 2. Click Options. 3. 4. Change the Sort By field. 5. Press the Menu key. 6. Click Save. If necessary, click General Options. In the device options, click Language. Change the display options for contacts You can change how your contacts appear in all applications, including the phone, message list, contact list, and calendar. 1. 2. Change the Name Display field. 3. Press the Menu key. 4. Click Save. In an application, press the Menu key. Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords. 1. 2. Click Options. 3. 4. Change the Confirm Delete field to No. 5. Press the Menu key. 6. Click Save. If necessary, click General Options. In the contact list, press the Menu key. View the number of contacts stored on your device 1. 2. Click Options. 3. Click a contact list. The Number of Entries field displays the number of contacts that are stored in the contact list. 128 User Guide Personal organizer Contact troubleshooting Custom contact list field data is not appearing on my computer You can only synchronize the data in a custom contact list field with a text field in the email application on your computer. For example, you cannot add a contact's birthday to a custom contact list field on your BlackBerry device and synchronize it with the email application on your computer, because the birthday field is a date field in the email application on your computer. Caller ID pictures are not appearing on my device If your BlackBerry device is associated with a Microsoft Outlook 2000 email account and you add a picture for a contact in the email application on your computer, verify that the file name for the picture is ContactPicture.jpg. Calendar Calendar basics About calendar views You can view your appointments and meetings in one of four calendar views. Day, Week, and Month views display all your appointments and meetings for the selected time period. Agenda view displays all your scheduled appointments and meetings in a list. Agenda view also displays free time that you have between appointments. Switch calendar views 1. 2. Click a view. In a calendar, press the Menu key. Move around a calendar 1. 2. Perform one of the following actions:
In a calendar, press the Menu key. To move to a specific date, click Go To Date. To move to the current date, click Today. To move forward or back by a time period, click Prev or Next. In a calendar, press the Schedule an appointment 1. 2. Click New. 3. 4. 5. Press the key. key. Type the appointment information. If the appointment recurs, change the Recurrence field. 129 User Guide Personal organizer 6. Click Save. Related topics Turn off your device, 221 Schedule an appointment quickly in Day view To perform this task, in the general calendar options, the Enable Quick Entry field must be set to Yes. In Day view, beside the start time, type the subject of the appointment. Type a location in parentheses. To change the end time, roll the trackball. 1. 2. 3. 4. Click the trackball. If you have multiple calendars on your BlackBerrydevice, the appointment appears in your default calendar. Schedule a meeting To perform this task, your BlackBerry device must be associated with an email account that uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. In a calendar, press the Menu key. Type the meeting information. 1. 2. Click New. 3. 4. Press the Menu key. 5. Click Invite Attendee. 6. Click a contact. 7. 8. Press the Menu key. 9. Click Save. To add another contact to your meeting, repeat steps 4 to 6. Related topics Turn off your device, 221 Recurrence fields Every:
Set the frequency of the daily, weekly, or monthly recurring appointment, meeting, or task. Relative Date:
Set whether the monthly or yearly recurring appointment, meeting, or task recurs on a relative date (for example, on the last Friday of each month). Schedule an alarm 1. 2. Click Set Alarm. In a calendar, press the key. 130 User Guide Personal organizer Type the alarm information. If the alarm recurs, change the Recurrence field. 3. 4. 5. Press the Menu key. 6. Click Save. Check spelling You can check spelling in messages, calendar entries, tasks, or memos that you create. 1. 2. Click Check Spelling. 3. Perform any of the following actions:
In a message, calendar entry, task, or memo, press the Menu key. To accept the suggested spelling, click the highlighted word. To ignore the suggested spelling, press the Escape key. To ignore all instances of the suggested spelling, press the Menu key. Click Ignore All. To add the word to the custom dictionary, press the Menu key. Click Add To Dictionary. To stop checking spelling, press the Menu key. Click Cancel Spell Check. Open an appointment, meeting, or alarm In a calendar, click an appointment, meeting, or alarm. In a calendar, highlight an appointment, meeting, or alarm. Delete an appointment, meeting, or alarm 1. 2. Press the Menu key. 3. Click Delete. Switch days in Day view To move from one day to another using the navigation bar in the upper-right corner of the screen, click a day. Meetings Schedule a meeting To perform this task, your BlackBerry device must be associated with an email account that uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. In a calendar, press the Menu key. Type the meeting information. 1. 2. Click New. 3. 4. Press the Menu key. 5. Click Invite Attendee. 6. Click a contact. 7. To add another contact to your meeting, repeat steps 4 to 6. 131 User Guide Personal organizer 8. Press the Menu key. 9. Click Save. Related topics Turn off your device, 221 Recurrence fields Every:
Set the frequency of the daily, weekly, or monthly recurring appointment, meeting, or task. Relative Date:
Set whether the monthly or yearly recurring appointment, meeting, or task recurs on a relative date (for example, on the last Friday of each month). In a meeting invitation, press the Menu key. Respond to a meeting invitation 1. 2. Click one of the following menu items:
Accept or Accept with Comments Tentative or Tentative with Comments Decline or Decline with Comments Note: If you delete a meeting invitation from a message list before you accept or decline it, the meeting is deleted from the email application on your computer. View your calendar when responding to a meeting 1. 2. Click View Calendar. In a meeting invitation, press the Menu key. To return to the meeting invitation, press the Escape key. Check availability of meeting participants To perform this task, your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. You can only check availability of meeting participants in your organization. 1. 2. Perform any of the following actions:
In a meeting or meeting invitation, below the list of meeting participants, click View Availability. To select the next time that all meeting participants are available, click Next Available Time. To view a list of the statuses that are associated with the colored bars on the screen (for example, busy or tentative), press the Menu key. Click Show Legend. 132 User Guide Personal organizer Change the list of participants for a meeting To perform this task, you must be the meeting organizer. In a meeting, in the Accepted or Declined field, highlight a contact. 1. 2. Press the Menu key. 3. Click one of the following menu items:
Invite Attendee Change Attendee Remove Attendee 4. Press the Menu key. 5. Click Save. Send an email message to all meeting participants 1. 2. Click Email All Attendees. In a meeting, meeting invitation, or meeting response, press the Menu key. In a meeting, meeting invitation, or meeting response, highlight a contact. Contact a meeting participant 1. 2. Press the Menu key. 3. Click a message type or Call <contact>. Calendar options Change the default calendar view In a calendar, press the Menu key. 1. 2. Click Options. 3. Click General Options. 4. Change the Initial View field. 5. Press the Menu key. 6. Click Save. In a calendar, press the Menu key. Change the default reminder time for calendar entries 1. 2. Click Options. 3. Click General Options. 4. Change the Default Reminder field. 5. Press the Menu key. 6. Click Save. Related topics 133 User Guide Personal organizer Turn off your device, 221 Change the snooze time for reminders, 134 In a calendar, press the Menu key. Change the start and end time for days 1. 2. Click Options. 3. Click General Options. 4. Change the Start of Day and End of Day fields. 5. Press the Menu key. 6. Click Save. In a calendar or task list, press the Menu key. Change the snooze time for reminders 1. 2. Click Options. 3. 4. Change the Snooze field. 5. Press the Menu key. 6. Click Save. If necessary, click General Options. In the device options, click Advanced Options. Change the email address that you use to send messages or meeting invitations 1. 2. Click Default Services. 3. Change the Messaging (CMIME) field or the Calendar (CICAL) field. 4. Press the Menu key. 5. Click Save. In a calendar, press the Menu key. View tasks in a calendar 1. 2. Click Options. 3. Click General Options. 4. Change the Show Tasks field to Yes. 5. Press the Menu key. 6. Click Save. Change the first day of the week In a calendar, press the Menu key. 1. 2. Click Options. 3. Click General Options. 4. Change the First Day of Week field. 5. Press the Menu key. 6. Click Save. 134 User Guide Personal organizer In a calendar, press the Menu key. Hide free time in Agenda view 1. 2. Click Options. 3. Click General Options. 4. Change the Show Free Time in Agenda View field to No. 5. Press the Menu key. 6. Click Save. In a calendar, press the Menu key. View more of the subject line for appointments in Agenda view 1. 2. Click Options. 3. Click General Options. 4. Change the Show End Time in Agenda View field to No. 5. Press the Menu key. 6. Click Save. In a calendar, press the Menu key. Change how long your device stores calendar entries 1. 2. Click Options. 3. Click General Options. 4. Change the Keep Appointments field. 5. Press the Menu key. 6. Click Save. Your BlackBerry device deletes calendar entries that are older than the number of days that you set. To restore calendar entries, change the Keep Appointments field to a longer period of time. Calendar entries that you received on your device within the set period of time appear in a calendar. In an application, press the Menu key. Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords. 1. 2. Click Options. 3. 4. Change the Confirm Delete field to No. 5. Press the Menu key. 6. Click Save. If necessary, click General Options. View the number of calendar entries stored in a calendar 1. 2. Click Options. In a calendar, press the Menu key. 135 User Guide Personal organizer 3. Click a calendar. The Number of Entries field displays the number of entries that are stored in the calendar. Multiple calendars About multiple calendars If your BlackBerry device is associated with multiple email accounts, you might have multiple calendars on your device. For example, if your device is associated with a work email account and a personal email account, you might be able to view your work calendar and your personal calendar on your device. If you have multiple calendars on your device, you can schedule and manage appointments and meetings in each calendar. For more information, contact your wireless service provider. In a calendar, press the Menu key. Switch calendars 1. 2. Click Select Calendar. 3. Click a calendar. In a calendar, press the Menu key. Use color to differentiate calendars 1. 2. Click Options. 3. Click a calendar. 4. Change the Appointment Color field. 5. Press the Menu key. 6. Click Save. In a calendar, press the Menu key. Change the calendar that reminds you of appointments 1. 2. Click Options. 3. Click a calendar. 4. Change the Display Reminders field. 5. Press the Menu key. 6. Click Save. In the device options, click Advanced Options. Change the default calendar 1. 2. Click Default Services. 3. Change the Calendar (CICAL) field. 4. Press the Menu key. 5. Click Save. 136 User Guide Personal organizer Calendar shortcuts For shortcuts to work in Day view, in the general calendar options, change the Enable Quick Entry field to No. To schedule an appointment, press the period (.) key. To move to the next day, week, or month, press 9. To move to the previous day, week, or month, press 3. To move up an hour in Day view or Week view, press 2. To move down an hour in Day view or Week view, press 8. To move to the current date, press the exclamation point (!) key. Calendar troubleshooting I cannot schedule appointments that span multiple days If you use IBM Lotus Notes, you cannot schedule appointments that span multiple days. I cannot set some fields when scheduling appointments If you use IBM Lotus Notes, you can only change the Subject, Location, Reminder, and Notes fields and the Mark as Private check box when you change a recurring appointment or meeting. Some characters in calendar entries do not appear correctly after synchronization If you schedule appointments or meetings on your BlackBerry device that contain special characters or accents, your computer might not support these characters. On your computer, verify that you are using the correct default code page and that the correct font support is installed on your computer. For more information, see the documentation for the operating system on your computer. Tasks Task basics Create a task In the task list, click Add Task. 1. 2. Type the task information. 3. Set a due date for the task. 4. 5. Press the Menu key. 6. Click Save. If the task recurs, set the Recurrence field. 137 User Guide Personal organizer Recurrence fields Every:
Set the frequency of the daily, weekly, or monthly recurring appointment, meeting, or task. Relative Date:
Set whether the monthly or yearly recurring appointment, meeting, or task recurs on a relative date (for example, on the last Friday of each month). In the task list, highlight a task. Change a task 1. 2. Press the Menu key. 3. Click Open. 4. Change the task information. 5. Press the Menu key. 6. Click Save. In the task list, highlight a task. Change the status of a task 1. 2. Press the Menu key. 3. Perform one of the following actions:
To mark the task as complete, click Mark Completed. To mark the task as deferred, in progress, or waiting, click Open. Set the Status field. Press the Menu key. Click Save. Hide completed tasks 1. 2. Click Hide Completed. In the task list, press the Menu key. In the task list or memo list, highlight a task or memo. Send a task or memo 1. 2. Press the Menu key. 3. Click Forward As. 4. Click a message type. Check spelling You can check spelling in messages, calendar entries, tasks, or memos that you create. 1. 2. Click Check Spelling. 3. Perform any of the following actions:
In a message, calendar entry, task, or memo, press the Menu key. To accept the suggested spelling, click the highlighted word. 138 User Guide Personal organizer To ignore the suggested spelling, press the Escape key. To ignore all instances of the suggested spelling, press the Menu key. Click Ignore All. To add the word to the custom dictionary, press the Menu key. Click Add To Dictionary. To stop checking spelling, press the Menu key. Click Cancel Spell Check. In the task list, highlight a task. Delete a task 1. 2. Press the Menu key. 3. Click Delete. Task list options In the contact list or task list, press the Menu key. Sort contacts or tasks 1. 2. Click Options. 3. 4. Change the Sort By field. 5. Press the Menu key. 6. Click Save. If necessary, click General Options. In a calendar or task list, press the Menu key. Change the snooze time for reminders 1. 2. Click Options. 3. 4. Change the Snooze field. 5. Press the Menu key. 6. Click Save. If necessary, click General Options. In the calendar, press the Menu key. View tasks in the calendar 1. 2. Click Options. 3. Set the Show Tasks field to Yes. 4. Press the Menu key. 5. Click Save. Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords. 1. 2. Click Options. 3. In an application, press the Menu key. If necessary, click General Options. 139 User Guide Personal organizer 4. Change the Confirm Delete field to No. 5. Press the Menu key. 6. Click Save. View the number of tasks or memos stored on your device 1. 2. Click Options. In the task list or memo list, press the Menu key. The Number of Entries field displays the number of tasks or memos that are stored on your BlackBerry device. Memos Memo basics In the memo list, click Add Memo. Type the memo information. Create a memo 1. 2. 3. Press the Menu key. 4. Click Save. In the memo list, highlight a memo. Change a memo 1. 2. Press the Menu key. 3. Click Edit. 4. Change the memo information. 5. Click the trackball. 6. Click Save. In the task list or memo list, highlight a task or memo. Send a task or memo 1. 2. Press the Menu key. 3. Click Forward As. 4. Click a message type. Check spelling You can check spelling in messages, calendar entries, tasks, or memos that you create. 1. 2. Click Check Spelling. 3. Perform any of the following actions:
In a message, calendar entry, task, or memo, press the Menu key. 140 User Guide Personal organizer To accept the suggested spelling, click the highlighted word. To ignore the suggested spelling, press the Escape key. To ignore all instances of the suggested spelling, press the Menu key. Click Ignore All. To add the word to the custom dictionary, press the Menu key. Click Add To Dictionary. To stop checking spelling, press the Menu key. Click Cancel Spell Check. In the memo list, highlight a memo. Delete a memo 1. 2. Press the Menu key. 3. Click Delete. Memo list options In an application, press the Menu key. Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords. 1. 2. Click Options. 3. 4. Change the Confirm Delete field to No. 5. Press the Menu key. 6. Click Save. If necessary, click General Options. View the number of tasks or memos stored on your device 1. 2. Click Options. In the task list or memo list, press the Menu key. The Number of Entries field displays the number of tasks or memos that are stored on your BlackBerry device. Categories About categories You can create categories to group your contacts, tasks, and memos. You can also narrow the contacts, tasks, and memos that appear based on categories. Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM Lotus Notes, you can apply more than one category to a task on your BlackBerry device, but only one category synchronizes with the task in Lotus Notes. Categories are shared between the contact list, the task list, and the memo list and changes that you make in one application are made in all applications. 141 User Guide Personal organizer Create a category for contacts, tasks, or memos In the contact list, task list, or memo list, press the Menu key. 1. 2. Click Filter. 3. Press the Menu key. 4. Click New. 5. 6. Press the Enter key. Type a name for the category. Categorize a contact, task, or memo 1. When creating or changing a contact, task, or memo, press the Menu key. 2. Click Categories. 3. Select the check box beside a category. 4. Press the Menu key. 5. Click Save. In the contact list, task list, or memo list, press the Menu key. Sort contacts, tasks, or memos by category 1. 2. Click Filter. 3. Select the check box next to a category. Delete a contact, task, or memo from a category 1. When changing a contact, task, or memo, press the Menu key. 2. Click Categories. 3. Clear the check box beside the category. 4. Press the Menu key. 5. Click Save. In the contact list, task list, or memo list, press the Menu key. Delete a category 1. 2. Click Filter. 3. Highlight a category. 4. Press the Menu key. 5. Click Delete. Note: When you delete a category, contacts, tasks, or memos in the category are not deleted. 142 User Guide Personal organizer Calculator Use the calculator To press a key in the calculator, press the corresponding key on the BlackBerry device keyboard. To use the alternate function on a key in the calculator, press the Alt key and the corresponding key on the device keyboard. To use the alternate function on a key in the calculator, press the Alt key and the key. In the calculator, type a number. Convert a measurement 1. 2. Press the Menu key. 3. Perform one of the following actions:
To convert the number from imperial to metric, click To Metric. To convert the number from metric to imperial, click From Metric. 4. Click a conversion type. 143 User Guide Notification profiles 144 User Guide Notification profiles Notification profiles Notification basics About notification profiles Notification profiles define how your BlackBerry device notifies you of calendar and task reminders, and incoming messages, calls, and browser content. Your device has six preloaded profiles: Loud, Vibrate, Quiet, Normal, Phone Only, and Off. You can change preloaded notification profiles or create new ones. In your notification profiles, you can set different notification options for different items, set ring tones, or set the volume for notification. If you set notification volume to Escalating, the notification volume gradually increases. In the notification profile list, click Advanced. Change your ring tone 1. 2. Highlight a notification profile. 3. Press the Menu key. 4. Click Show Ring Tones. 5. Click a media folder that contains songs, ring tones, or voice notes. 6. Highlight a song, ring tone, or voice note. 7. Press the Menu key. 8. Click Set As Ring Tone. Switch notification profiles In the profile list, click a notification profile. Type a name for the profile. Create a notification profile In the profile list, click Advanced. 1. 2. Press the Menu key. 3. Click New Profile. 4. 5. Highlight an item. 6. Press the Menu key. 7. Click Edit. 8. Set notification options. 9. Press the Menu key. 10. Click Save. 11. To set notification options for another item, repeat steps 5 through 10. 12. Press the Menu key. 13. Click Save. 145 User Guide Notification profiles In the profile list, click Advanced. Change a notification profile 1. 2. Highlight a notification profile. 3. Press the Menu key. 4. Click Edit. 5. Change the notification profile. 6. Press the Menu key. 7. Click Save. In the profile list, click Advanced. Delete a notification profile You can only delete notification profiles that you created. 1. 2. Highlight a notification profile. 3. Press the Menu key. 4. Click Delete. In the profile list, click Advanced. Prevent notification during calls 1. 2. Highlight a notification profile. 3. Press the Menu key. 4. Click Edit. 5. Highlight an item. 6. Press the Menu key. 7. Click Edit. 8. Change the Notify Me During Calls field to No. 9. Press the Menu key. 10. Click Save. 11. To change the Notify Me During Calls field for another item, repeat steps 5 to 10. 12. Press the Menu key. 13. Click Save. Silence your device In the profile list, perform one of the following actions:
To receive LED notification only, click Quiet. To receive vibrate notification only, click Vibrate. To turn off all notification, including notification profile exceptions and LED notification, click Off. Related topics Silence the alarm, 121 146 User Guide Notification profiles In the media application, click Ring Tones. Download a ring tone Depending on your wireless service plan, this feature might not be supported. 1. 2. Click All Ring Tones. 3. Press the Menu key. 4. Click Download Ring Tones. Related topics Legal notice, 275 LED notification LED notification The LED light on the top of your BlackBerry device flashes different colors to indicate different statuses. Green:
You are in a wireless coverage area. Blue:
Your device is connected to a Bluetooth enabled device. Red:
A new message has arrived and your selected notification profile is set to notify you using the LED. If you are using your device with a smart card, your device is accessing data on the smart card. Amber:
The battery power level for your device is low. In the device options, click Bluetooth. Turn off Bluetooth connection notification 1. 2. Press the Menu key. 3. Click Options. 4. Change the LED Connection Indicator field to Off. 5. Press the Menu key. 6. Click Save. To turn on Bluetooth connection notification again, change the LED Connection Indicator field to On. Turn on wireless coverage notification 1. In the device options, click Screen/Keyboard. 147 User Guide Notification profiles 2. Set the LED Coverage Indicator field to On. 3. Press the Menu key. 4. Click Save. When your BlackBerry device is connected to the wireless network, the LED light flashes green. To turn off wireless coverage notification again, set the LED Coverage Indicator field to Off. Custom notification About custom notification You can create notification profile exceptions to receive different notification for incoming messages and calls from specific contacts. For example, you can create a notification profile exception that uses the Loud profile for incoming messages and calls from a specific contact, regardless of your active notification profile. Your BlackBerry device applies notification profile exceptions in the order in which they appear in the notification profile exception list. If you create multiple notification profile exceptions that include the same contact, place the notification profile exception that you want your device to apply first in the list. Your device has one preloaded notification profile exception for important calls. You can add contacts to this notification profile exception, or you can delete it. In the notification profile list, click Advanced. In the Exception field, type a name for the notification profile exception. In the From field, press the Menu key. Set custom notification for calls or messages from a specific contact 1. 2. Press the Menu key. 3. Click New Exception. 4. 5. 6. Click Add Name. 7. Click a contact. 8. 9. 10. Change the Custom Ring Tone field. 11. Press the Menu key. 12. Click Save. To add another contact, repeat steps 5 to 7. In the Use Profile field, change the notification profile that the exception is based on. In the profile list, click Advanced. Change the order of notification profile exceptions 1. 2. Highlight a notification profile exception. 3. Press the Menu key. 4. Click Move. 148 User Guide Notification profiles 5. Roll the trackball to the new location. 6. Click the trackball. In the profile list, click Advanced. Change a notification profile exception 1. 2. Highlight a notification profile exception. 3. Press the Menu key. 4. Click Edit. 5. Change the notification profile exception information. 6. Press the Menu key. 7. Click Save. In the profile list, click Advanced. Change the list of contacts for a notification profile exception 1. 2. Highlight a notification profile exception. 3. Press the Menu key. 4. Click Edit. In the From field, press the Menu key. 5. 6. Click one of the following menu items:
Add Name Change Name Delete Name In the profile list, click Advanced. Delete a notification profile exception 1. 2. Highlight a notification profile exception. 3. Press the Menu key. 4. Click Delete. About custom ring tones You can assign a custom ring tone to a contact without changing other notifications. Custom ring tone options appear with your contacts and your notification profiles. When you assign a custom ring tone to a contact, a new profile exception appears with your notification profiles as "Calls From <contact>". Notification profile exceptions are shared between your contacts and your notification profiles and changes that you make in one application are made in the other application. Your BlackBerry device bases the volume for custom ring tones on the volume that you set in the active notification profile. Assign a ring tone to a contact 1. In the contact list, highlight a contact. 149 User Guide Notification profiles 2. Press the Menu key. 3. Click Edit. 4. Press the Menu key. 5. Click Add Custom Ring Tone. 6. Change the Custom Ring Tone field. 7. Press the Menu key. 8. Click Save. Notification profile troubleshooting My device is vibrating more times than expected For calls, the number of times that the BlackBerry device vibrates is not determined by the number of vibrations that you set in your notification profile. The device vibrates until the caller or the wireless network ends the connection. I am not receiving notification for incoming calls or messages Try performing the following actions:
In the notification profile list, verify that the Off notification profile is not selected. In a notification profile exception, verify that the Custom Ring Tone field is not set to Mute. Related topics Switch notification profiles, 145 Change a notification profile exception, 149 I cannot change some fields in a Calls From notification profile exception If you assign a custom ring tone to a contact in the contact list, a Calls From notification profile exception appears in the notification profile list. Because these notification profile exceptions are for calls only, you can only change the Custom Ring Tone field. 150 User Guide Typing Typing Typing basics Type a symbol 1. 2. Press the Symbol key. To view more symbols, press the Symbol key again. Type the letter that appears below the symbol. Type an accent or special character To type an accented or special character, hold the letter key and roll the trackball to the left or right. Click a selected character. For example, to type , hold 3 and roll the trackball to the left until is highlighted. Click the trackball. Cut, copy, and paste text 1. With text highlighted, press the Menu key. 2. Click Cut or Copy. 3. Place the cursor where you want to insert the cut or copied text. 4. Press the Menu key. 5. Click Paste. Clear a field 1. When typing text, press the Menu key. 2. Click Clear Field. Place the cursor where you want to highlight the line of text. Highlight a line of text 1. 2. Press the Menu key. 3. Click Select. 4. Roll the trackball up or down. Place the cursor where you want to highlight the text. Highlight text character by character 1. 2. Press the Menu key. 3. Click Select. 4. Roll the trackball left or right. Cancel a text selection 1. With text selected, press the Menu key. 151 User Guide Typing 2. Click Cancel Selection. In the device options, click Screen/Keyboard. Set the cursor speed 1. 2. Set the Key Rate field. 3. Press the Menu key. 4. Click Save. In the device options, click Screen/Keyboard. Turn on key tones 1. 2. Set the Key Tone field to On. 3. Press the Menu key. 4. Click Save. Typing input methods About typing input methods You can type on your BlackBerry device using the SureType input method or the multi-tap input method. SureType technology combines a traditional phone-style key layout with a familiar computer-style letter layout that is designed to provide a quick and comfortable typing and dialing experience. SureType technology is designed to predict words as you type them. When you use SureType technology, you press the letter key for each letter in a word once until the word appears in a list that appears on the screen. When you use multi-tap, you press a letter key once to type the first letter on the key and twice to type the second letter. SureType technology is the default typing input method for most fields. Multi-tap is the default typing input method for phone number and password fields. Type text using SureType technology 1. Press the letter key once for each letter in a word. 2. Perform one of the following actions:
To select an item from the list that appears when you type and start typing a new word, highlight the item. Press the Enter key. To select an item from the list that appears when you type and continue typing the same word, click the item. To change a letter in a word that you are typing, highlight the letter. Click the alternate letter that appears on the screen. To change a letter in a word after you finish typing the word, click the word. Highlight the letter. Click the alternate letter that appears on the screen. 152 User Guide Typing Type text using multi-tap To type the first letter on a key, press the letter key once. To type the second letter on a key, press the letter key twice. Switch typing input methods In the device options, click Language. 1. 2. Perform one of the following actions:
To use the multi-tap input method, set the Input Language field to <Language> Multitap. To use the SureType input method, set the Input Language field to <Language>. 3. Press the Menu key. 4. Click Save. Switch typing input methods when typing 1. 2. Click Enable Multitap or Enable SureType. Press the Menu key. About typing input languages You can set a typing input language to use when you type. The typing input language can be different from the display language. When you set a typing input language, AutoText and other typing options change to the selected language. For example, you might use your BlackBerry device in French, but type messages in English. When you set the typing input language, you also set whether your device uses the multi-tap or the SureType input method. If the typing input language is different from the display language, a rectangle with the abbreviated form of the current typing input language appears in the list that appears when typing. Change the typing input language To perform this task, you must have more than one language on your BlackBerry device. For more information, contact your wireless service provider or administrator. In the device options, click Language. 1. 2. Change the Input Language field. 3. Press the Menu key. 4. Click Save. In the device options, click Language. Change the input options for SureType technology 1. 2. Click Input Options. 3. Change the input options. 153 User Guide Typing 4. Press the Menu key. 5. Click Save. Spelling checker Check spelling You can check spelling in messages, calendar entries, tasks, or memos that you create. 1. 2. Click Check Spelling. 3. Perform any of the following actions:
In a message, calendar entry, task, or memo, press the Menu key. To accept the suggested spelling, click the highlighted word. To ignore the suggested spelling, press the Escape key. To ignore all instances of the suggested spelling, press the Menu key. Click Ignore All. To add the word to the custom dictionary, press the Menu key. Click Add To Dictionary. To stop checking spelling, press the Menu key. Click Cancel Spell Check. Correct spelling while you type By default, your BlackBerry device underlines words that it does not recognize. 1. 2. Press the Menu key 3. Perform one of the following actions Place the cursor in the underlined word. To get spelling suggestions, click Get Suggestions. Click a word or press the Escape key to close the list. To add the word to the custom dictionary, click Add to Dictionary. Correct spelling quickly while you type By default, your BlackBerry device underlines words that it does not recognize. 1. 2. Click the trackball. 3. Perform one of the following actions:
Place the cursor in the underlined word. To replace the misspelled word with a suggested spelling, click a word in the list that appears. To close the list without selecting a word, press the Escape key. To ignore all instances of the same spelling error, press the Menu key. Click Ignore All. In the device options, click Spell Check. Check spelling automatically before sending email messages 1. 2. Select the Spell Check Email Before Sending option. 3. Press the Menu key. 4. Click Save. 154 User Guide Typing In the device options, click Spell Check. Change options for checking spelling You can change the type and length of words that the spelling checker includes when checking spelling. 1. 2. Select or clear the check box beside one or more options. 3. Press the Menu key. 4. Click Save. In the device options, click Language. Stop displaying spelling suggestions in the list that appears when you type By default, if you start typing a letter combination that your BlackBerry device does not recognize, spelling suggestions appear in bold in the list that appears when you type. 1. 2. Click Input Options. 3. Clear the Include Spell Check Variants checkbox. 4. Press the Menu key. 5. Click Save. In the device options, click Spell Check. Add a word to the custom dictionary 1. 2. Click Custom Dictionary. 3. Press the Menu key. 4. Click New. 5. 6. Click the trackball. Type a word or letter combination. In the device options, click Spell Check. Change a word in the custom dictionary 1. 2. Click Custom Dictionary. 3. Highlight a word. 4. Press the Menu key. 5. Click Edit. 6. Change the word. 7. Click the trackball. In the device options, click Spell Check. Delete a word from the custom dictionary 1. 2. Click Custom Dictionary. 3. Highlight a word. 4. Press the Menu key. 5. Click Delete. 155 User Guide Typing Custom dictionary About the custom dictionary You can add words to the custom dictionary so that your BlackBerry device recognizes the word when you check spelling. Because SureType technology uses the same dictionary, if you are using the SureType input method, words that you add to your custom dictionary are displayed in the list that appears when you type. Add a word to the custom dictionary In the device options, click Custom Dictionary. 1. 2. Press the Menu key. 3. Click New. 4. 5. Press the Enter key. Type a word or letter combination. In the device options, click Custom Dictionary. Change a word in the custom dictionary 1. 2. Highlight a word. 3. Press the Menu key. 4. Click Edit. 5. Change the word. 6. Press the Enter key. In the device options, click Custom Dictionary. Delete a word from the custom dictionary 1. 2. Highlight a word. 3. Press the Menu key. 4. Click Delete. In the device options, click Language. Stop adding items to the custom dictionary automatically 1. 2. Click Input Options. 3. Clear the Auto Word Learning check box. 4. Change the Learn Words From Email Messages field to Off. 5. Press the Menu key. 6. Click Save. 156 User Guide Typing Stop displaying contacts in the list that appears when you type By default, your BlackBerry device recognizes contacts when you type them. In the device options, click Language. 1. 2. Click Input Options. 3. Change the Use Contacts as Data Source field to Off. 4. Press the Menu key. 5. Click Save. AutoText About AutoText AutoText is designed to replace specific text that you type with preloaded AutoText entries. If you type text that can be replaced with an AutoText entry, the text changes after you press the Space key. Your BlackBerry device has built-in AutoText entries that correct common mistakes. For example, AutoText changes hte to the. You can create AutoText entries for your common typing mistakes or for abbreviations. For example, you might create an AutoText entry that replaces ttyl with talk to you later. In the device options, click AutoText. Create an AutoText entry 1. 2. Press the Menu key. 3. Click New. 4. 5. In the Replace field, type the text to replace. In the With field, perform one of the following actions:
Type replacement text. To insert a macro (for example, the current date or time), press the Menu key. Click Insert Macro. 6. Perform one of the following actions:
To capitalize the entry exactly as you typed it, set the Using field to Specified Case. To capitalize the entry according to the context, set the Using field to SmartCase. Set the language. 7. 8. Press the Menu key. 9. Click Save. In the device options, click SMS. Turn off AutoText for SMS text messages 1. 2. Set the Disable AutoText field to Yes. 3. Press the Menu key. 157 Typing User Guide 4. Click Save. In the device options, click AutoText. Change an AutoText entry 1. 2. Click an AutoText entry. 3. Change the AutoText entry. 4. Press the Menu key. 5. Click Save. In the device options, click AutoText. Delete an AutoText entry 1. 2. Highlight an AutoText entry. 3. Press the Menu key. 4. Click Delete. Undo an AutoText change Press the Backspace/Delete key twice. Typing shortcuts To insert a period, press the Space key twice. The next letter is capitalized. To capitalize a letter, hold the letter key until the capitalized letter appears. To type the alternate character on a key, press the Alt key and the character key. To type an accented or special character, hold the letter key and roll the trackball to the left or right. Click a selected character. For example, to type , hold 3 and roll the trackball to the left until is highlighted. Click the trackball. To type a number in a number field, press a number key. You do not need to press the Alt key. To type a number in a text field, hold the Alt key and press the number key. To type a letter in a number field, hold the Alt key and use the multi-tap input method. To turn on NUM lock, hold the Shift key and press the Alt key. To turn off NUM lock, press the Alt key. To type a long word quickly, type part of the word. In the list that appears when you type, highlight an item with the same initial letters as the word that you want to type. Roll the trackball to the right. In the second list that appears on the screen, highlight the word that you want to type. Press the Enter key. Insert symbols To insert an at sign (@) or a period (.) in an email address field, press the Space key. To type a symbol, press the Symbol key. To view more symbols, press the Symbol key again. Type the letter that appears below the symbol. Work with text To highlight a line of text, press the Shift key and roll the trackball up or down. To highlight text character by character, hold the Shift key and roll the trackball left or right. 158 User Guide Typing To cancel a text selection, press the Escape key. To cut highlighted text when typing, press the Shift key and the Backspace/Delete key. To copy highlighted text when typing, press the Alt key and click the trackball. To paste highlighted text when typing, press the Shift key and click the trackball. Typing troubleshooting I cannot type a password Verify that you are using the multi-tap input method. Related topics Type text using multi-tap, 153 SureType technology does not recognize a word Use the list that appears when you type to help you build words that SureType technology does not recognize. Press the letter key for the first letter in the word once. Highlight a letter in the list. Press the letter key for the next letter in the word once. Highlight a letter combination. Click the trackball. Continue typing the word. I cannot check spelling You can only check spelling in English, French, German, Italian, Spanish, Dutch, and Brazilian Portuguese. You can only check the spelling of text that you type. 159 User Guide Language 160 User Guide Language Language Change the display language To perform this task, you must have more than one language on your BlackBerry device. For more information, contact your wireless service provider or administrator. In the device options, click Language. 1. 2. Change the Language field. 3. Press the Menu key. 4. Click Save. Add a display language You can add a display language using the application loader tool of the BlackBerry Desktop Manager. For more information about adding applications, including display languages, see the BlackBerry Desktop Software Online Help. Delete a display language In the setup wizard, complete the instructions on the Language Removal screen. About typing input languages You can set a typing input language to use when you type. The typing input language can be different from the display language. When you set a typing input language, AutoText and other typing options change to the selected language. For example, you might use your BlackBerry device in French, but type messages in English. When you set the typing input language, you also set whether your device uses the multi-tap or the SureType input method. If the typing input language is different from the display language, a rectangle with the abbreviated form of the current typing input language appears in the list that appears when typing. Change the typing input language To perform this task, you must have more than one language on your BlackBerry device. For more information, contact your wireless service provider or administrator. In the device options, click Language. 1. 2. Change the Input Language field. 3. Press the Menu key. 4. Click Save. 161 User Guide Language Switch typing input methods In the device options, click Language. 1. 2. Perform one of the following actions:
To use the multi-tap input method, set the Input Language field to <Language> Multitap. To use the SureType input method, set the Input Language field to <Language>. 3. Press the Menu key. 4. Click Save. In the device options, click Language. Change the input options for SureType technology 1. 2. Click Input Options. 3. Change the input options. 4. Press the Menu key. 5. Click Save. Change the voice dialing language To perform this task, you must have more than one language on your BlackBerry device. For more information, contact your wireless service provider or administrator. In the device options, click Language. 1. 2. Change the Voice Dialing Language field. 3. Press the Menu key. 4. Click Save. Use the shortcut to switch typing input languages while you type To perform this task, you must have more than one language on your BlackBerry device. For more information, contact your wireless service provider or administrator. 1. In the device options, on the Language screen, verify whether the Input Language Selection Shortcut field is set to Alt-Enter or Shift-Space. 2. Perform one of the following actions:
If the Input Language Selection Shortcut field is set to Alt-Enter, hold the Alt key and press the Enter key. Continue to hold the Alt key and click a language. If the Input Language Selection Shortcut field is set to Shift-Space, hold the Shift key and press the Space key. Continue to hold the Alt key and click a language. 162 User Guide Language Change the shortcut for switching typing input languages To perform this task, you must have more than one language on your BlackBerry device. For more information, contact your wireless service provider or administrator. In the device options, click Language. 1. 2. Change the Input Language Selection Shortcut field. 3. Change the Enable Quick Selection field. 4. Press the Menu key. 5. Click Save. Turn off the shortcut for switching typing input languages To perform this task, you must have more than one language on your BlackBerry device. For more information, contact your wireless service provider or administrator. In the device options, click Language. 1. 2. Change the Input Language Selection Shortcut field to None. 3. Press the Menu key. 4. Click Save. To turn on the shortcut for switching typing input languages, change the Input Language Selection Shortcut field to Alt-Enter or Shift-
Space. Change the display options for contacts You can change how your contacts appear in all applications, including the phone, message list, contact list, and calendar. 1. 2. Change the Name Display field. 3. Press the Menu key. 4. Click Save. In the device options, click Language. Language troubleshooting Some characters do not appear correctly on my device The BlackBerry Enterprise Server or BlackBerry Internet Service that is associated with your BlackBerry device might not support the characters. For more information, contact your wireless service provider or administrator. 163 User Guide Display and keyboard 164 User Guide Display and keyboard Display and keyboard Backlighting About backlighting The backlighting for the screen and keyboard is designed to adjust automatically so that you can use your device in various lighting conditions. In the device options, click Screen/Keyboard. Set the brightness of the backlighting 1. 2. Set the Backlight Brightness field. 3. Press the Menu key. 4. Click Save. In the device options, click Screen/Keyboard. Set how long backlighting remains on 1. 2. Set the Backlight Timeout field. 3. Press the Menu key. 4. Click Save. In the device options, click Screen/Keyboard. Stop backlighting from dimming automatically 1. 2. Change the Automatically Dim Backlight field to Off. 3. Press the Menu key. 4. Click Save. Display options In the media application, click Pictures. Use a picture as the Home screen background 1. 2. Click a category. 3. Highlight a picture. 4. Press the key. 5. Click Set As Home Screen Image. To clear the picture from the Home screen, press the key. Click Reset Home Screen Image. 165 User Guide Display and keyboard In the media application, click Pictures. Download a Home screen background Depending on your wireless service plan, this feature might not be supported. 1. 2. Click a category. 3. Press the Menu key. 4. Click Download Images. Set owner information When the flip is open and the device is locked, owner information appears on your BlackBerry device screen. 1. 2. 3. Press the Menu key. 4. Click Save. In the device options, click Owner. Type your contact information. In the device options, click Screen/Keyboard. Change the display font Changes to the display font do not apply to the external display. 1. 2. Change the font fields. 3. Press the Menu key. 4. Click Save. About organizing applications Depending on your theme, application icons can appear on the Home screen or in an application list. If your theme uses an application list, the first few applications in the application list might also appear on the Home screen. In the application list, press the Menu key. Add an application folder 1. 2. Click Add Folder. 3. 4. 5. Click Add. Type a name for the folder. To change the folder icon, in the Icon field, click the trackball. Roll the trackball to highlight a folder icon. Click a folder icon. Change an application folder You can only rename application folders that you create. 1. On the Home screen, press the Menu key. 2. Highlight an application folder. 3. Press the Menu key. 4. Click Edit Folder. 166 User Guide Display and keyboard 5. Change the folder information. 6. Click Save. In the application list or in an application folder, highlight an application icon. Move an application icon 1. 2. Press the Menu key. 3. Perform one of the following actions:
To move the application icon to a different location in the application list, click Move. Roll the trackball to the new location. Click the trackball. To move the application icon into an application folder, click Move to folder. Click an application folder. To move the application icon out of an application folder, click Move to folder. Click Home or an application folder. Hide an application icon Depending on your theme, you might not be able to hide some application icons. 1. 2. Press the Menu key. 3. Click Hide. In the application list, highlight an application icon. To view a hidden application, press the Menu key. Click Show All. In the application list, highlight an application folder. Delete an application folder 1. 2. Press the Menu key. 3. Click Delete. External display Review notifications on the external display You cannot review notifications during a call or while music is playing. Press the Volume keys. Change options for notifications on the external display When the flip is closed, notifications such as new messages, phone calls, or calendar reminders, appear on the external display. 1. 2. Perform any of the following actions:
In the device options, click External Notifications. To exclude notification details, such as the sender and subject line in a message, change the Display Notification Details field to Never. To prevent the ability to review past notifications, change the Notification Review Mode field to No. To exclude preview text in message notifications, change the Include Message Text field to No. 167 User Guide Display and keyboard To change the length of time that notifications appear on the screen, change the Notification Duration field. To stop backlighting from turning on when you receive a notification, change the Automatic Backlight field to No. 3. Press the Menu key. 4. Click Save. Keyboard options In the device options, click Screen/Keyboard. Turn on key tones 1. 2. Set the Key Tone field to On. 3. Press the Menu key. 4. Click Save. In the device options, click Screen/Keyboard. Turn off trackball sounds 1. 2. Set the Audible Roll field to Mute. 3. Press the Menu key. 4. Click Save. To turn on trackball sounds again, set the Audible Roll field to Click. In the device options, click Screen/Keyboard. Set the cursor speed 1. 2. Set the Key Rate field. 3. Press the Menu key. 4. Click Save. Assign an application to a Convenience key Your BlackBerry device has one Convenience key on the left side of the device and one on the right side that you can use when the flip is open. Depending on your theme, you might not be able to change the application that is assigned to a Convenience key. 1. 2. Change the Right Side Convenience Key Opens or Left Side Convenience Key Opens fields. 3. Press the Menu key. 4. Click Save. In the device options, click Screen/Keyboard. Set the trackball sensitivity You can set how the trackball responds to your touch. A high sensitivity level requires less pressure than a lower sensitivity level. 1. 2. Set the Horizontal Sensitivity and Vertical Sensitivity fields. In the device options, click Screen/Keyboard. 168 User Guide Display and keyboard 3. Press the Menu key. 4. Click Save. Themes About themes Depending on your wireless service provider, you might be able to set a theme on your BlackBerry device that changes how items such as applications, indicators, words, and icons appear. Themes might be preloaded on your device, or you might be able to download themes that are in .cod file format. Switch themes 1. 2. Click a theme. In the device options, click Theme. In the device options, click Theme. Delete a theme You can only delete themes that you have downloaded to your BlackBerry device. 1. 2. Highlight a theme. 3. Press the Menu key. 4. Click Delete. Download a theme Depending on your wireless service provider, this feature might not be supported. 1. 2. Press the Menu key. 3. Click Download Themes. In the device options, click Theme. Accessibility options In the device options, click Advanced Options. Change the contrast You can change the color contrast to grayscale or reverse contrast. 1. 2. Click Accessibility. 3. Change the Color Contrast field. 4. Press the Menu key. 5. Click Save. 169 User Guide Display and keyboard Display troubleshooting My device screen turns off When you do not use your BlackBerry device for a period of time, the screen turns off to conserve battery power. To turn on the screen, click the trackball or press a key. My display changed Depending on your theme, display options, such as your font and Home screen background, might change when you switch themes. Related topics Change the display font, 166 Use a picture as the Home screen background, 96 No application opens when I press a Convenience key Try performing the following actions:
Open the flip. Verify that you have not deleted the application that you assigned to the key. Assign a different application to the key. The notification details do not appear on the external display If your BlackBerry device is locked or content protection is turned on, you receive notifications of new messages, phone calls, and calendar reminders, but the notification details, such as the sender and subject line in a message, do not appear on the external display. 170 User Guide Search Search Messages, attachments, and web pages Search for messages You can search for messages on your BlackBerry device. You might also be able to search for messages in the email application on your computer or in another integrated email account if your device is associated with an email account that uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. 1. 2. Click Search. 3. Specify the search criteria. 4. Press the Menu key. 5. Perform one of the following actions:
In a message list, press the Menu key. To search for messages without saving your search criteria, click Search. To save the search criteria, click Save. Type a title. Press the Menu key. Click Save. To search for messages using the criteria from your last search, click Last. Press the Menu key. Click Search. Note: If you search for messages, your device does not search attachments. To stop a search, press the Escape key. Search criteria Search Type:
Change whether you search for messages on your device or for messages in an email application on your computer or in another integrated email account. Name:
Specify one or more contacts or email addresses that your BlackBerry device should search for in messages. You can also specify part of a name to widen the search. In:
Change the type of address field that your device should search in for the name or email address. Subject:
Specify one or more words that your device should search for in the subject of messages. Message:
Specify one or more words that your device should search for in the body of messages. Include Encrypted Messages:
Specify whether your device searches encrypted messages, plain text messages, and digitally signed messages. 171 User Guide Service:
Search If your device is associated with more than one email address, change the email account that your device should search in for messages. Folder:
Change the folder that your device should search for messages in. Show:
Change the status of messages that your device should search for. Type:
Change the type of messages that your device should search for. Manage message search results You can manage results of searches for messages in an email application on your computer or in another integrated email account. 1. 2. Press the Menu key. 3. Perform one of the following actions:
In the search results, highlight a message. To view more available search results, click Get More Results. To add a message to a message list, click Add. To add all the messages to a message list, click Add All. To delete a message from the search results, click Delete. To delete the search results, click Delete Search. To start a new search, click Search. CAUTION: If you delete a message from the message search results, the message is also deleted from the email application on your computer or another integrated email account. Search for messages by contact or subject You can search for messages on your BlackBerry device by contact or subject. 1. 2. Press the Menu key. 3. Click one of the following menu items:
In a message list, highlight a message. Search Sender Search Recipient Search Subject Search for text in a message, in an attachment, or on a web page To search for text in a presentation attachment, you must view the presentation in text view or in text and slide view. In a message, in an attachment, or on a web page, press the Menu key. 1. 2. Click Find. 172 User Guide Search Type the text. 3. 4. Press the Enter key. To search for the next instance of the text, press the Menu key. Click Find Next. In a message list, press the Menu key. View a list of saved searches 1. 2. Click Search. 3. Press the Menu key. 4. Click Recall. In the list of saved searches, highlight a search. Change a saved search 1. 2. Press the Menu key. 3. Click Edit Search. 4. Edit the search criteria. 5. Press the Menu key. 6. Click Save. In the list of saved searches, highlight a search. Delete a saved search 1. 2. Press the Menu key. 3. Click Delete Search. Organizer data Search for organizer data You can search for organizer data on your BlackBerry device that contains specific information. 1. In the search application, perform any of the following actions:
In the Text field, type text or a phone number to search for. In the Name field, specify a contact name to search for. 2. Select the check box beside one or more applications. 3. Press the Menu key. 4. Click Search. Note: If you type more than one word in the Text or Name field, only items that contain all the words appear. To stop a search, press the Escape key. 173 User Guide Search Search for contacts in your organization's address book To perform this task, your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. In the contact list, press the Menu key. 1. 2. Click Lookup. 3. 4. Press the Enter key. Type part or all of a contact name. In the contact lookup results, highlight a contact. Manage contact lookup results 1. 2. Press the Menu key. 3. Perform one of the following actions:
To add a contact to your contact list, click Add to Contacts. To add all the contacts, click Add All to Contacts. To view information for a contact, click View. To delete a contact from the contact lookup results, click Delete. To delete the contact lookup results, click Delete Lookup. To start a new contact lookup, click Lookup. Search shortcuts To search for a contact in a list of contacts, type the contact name or initials separated by a space. To search for text in an attachment, press Q. To search for text in a presentation attachment, you must view the presentation in text view or in text and slide view. Press Q. 174 User Guide Synchronization Synchronization About synchronization The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) between your BlackBerry device and the email application on your computer over the wireless network. The wireless email reconciliation feature is designed to reconcile email messages between your device and the email application on your computer over the wireless network. When you file or delete email messages on your device, these email messages should be filed or deleted in your email application. Likewise, any changes that you make to email messages in the email application on your computer should be reflected on your device. If wireless data synchronization or wireless email reconciliation is not available on your device or you have turned them off, you can use the synchronization tool of the BlackBerry Desktop Manager to synchronize your organizer data and email messages. For more information, see the BlackBerry Desktop Software Online Help. In a message list, press the Menu key. Reconcile email messages over the wireless network Set the Wireless Reconcile option for each email address that is associated with your BlackBerry device. 1. 2. Click Options. 3. Click Email Reconciliation. 4. 5. Set the Wireless Reconcile field to On. 6. Press the Menu key. 7. Click Save. If necessary, change the Message Services field. To stop reconciling email messages over the wireless network, set the Wireless Reconcile field to Off. In a message list, press the Menu key. Delete email messages over the wireless network Set the Delete On option for each email address that is associated with your BlackBerry device. 1. 2. Click Options. 3. Click Email Reconciliation. 4. 5. Set the Delete On field. 6. Press the Menu key. 7. Click Save. If necessary, change the Message Services field. It takes a short period of time for messages to be deleted over the wireless network. To delete messages on your device only, set the Delete On field to Handheld. Related topics 175 User Guide Synchronization Delete multiple messages, 41 Prerequisites: Synchronizing organizer data over the wireless network Your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. You must synchronize your organizer data using the synchronization tool of the BlackBerry Desktop Manager. For more information, see the BlackBerry Desktop Software Online Help. In the contact list, a calendar, the task list, or the memo list, press the Menu key. Synchronize organizer data over the wireless network 1. 2. Click Options. 3. 4. Change the Wireless Synchronization field to Yes. 5. Press the Menu key. 6. Click Save. To synchronize calendar entries, click a calendar. To stop synchronizing organizer data over the wireless network, change the Wireless Synchronization field to No. About synchronization conflicts A synchronization conflict occurs when you change the same email message or organizer data item on your BlackBerry device and in the email application on your computer. If you reconcile your email messages using wireless email reconciliation, on your device, you can set whether the email messages on your device or the email messages on your computer take precedence when an email reconciliation conflict occurs. If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes precedence over the organizer data on your device when a data synchronization conflict occurs. In a message list, press the Menu key. Manage email reconciliation conflicts Set the On Conflicts option for each email address that is associated with your BlackBerry device. 1. 2. Click Options. 3. Click Email Reconciliation. 4. 5. Set the On Conflicts field. 6. Press the Menu key. 7. Click Save. If necessary, change the Message Services field. 176 User Guide Synchronization Manage data synchronization conflicts You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data synchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of the BlackBerry Desktop Manager. For more information about managing conflicts that occur during organizer data synchronization, see the BlackBerry Desktop Software Online Help. About backing up and restoring device data If you have installed the BlackBerry Desktop Software on your computer, you can back up and restore most of your BlackBerry device data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the backup and restore tool of the BlackBerry Desktop Manager. For more information, see the BlackBerry Desktop Software Online Help. If your device is associated with an email account that uses a BlackBerry Enterprise Server, you might be able to restore synchronized organizer data to your device over the wireless network. To restore synchronized organizer data over the wireless network, you must have an activation password. For more information, contact your administrator. Prerequisites: Restoring data over the wireless network Your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. Your device must be connected to the wireless network. Your administrator must provide you with an enterprise activation password. Delete all device data Before you delete your BlackBerry device data, consider backing up the data so that you have a copy on your computer before you delete it from your device. CAUTION: If you have turned on content protection, the process for deleting all device data can take up to an hour to complete. You cannot stop the process after you start it. If you reset your device, the process continues after the device restarts. 1. 2. Click General Settings. 3. Press the Menu key. 4. Click Wipe Handheld. 5. 6. Click Continue. Type blackberry. 7. To delete all third-party applications from your device, select the Include third-party applications check box. In the device options, click Security Options. Empty the deleted items folder on your computer from your device To perform this task, your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. 177 User Guide Synchronization In a message list, press the Menu key. 1. 2. Click Options. 3. Click Email Reconciliation. 4. 5. Press the Menu key. 6. Click Purge Deleted Items. If necessary, change the Message Services field. Synchronization troubleshooting Email messages are not reconciling over the wireless network Try performing the following actions:
Verify that your BlackBerry device is connected to the wireless network. Verify that wireless email reconciliation is turned on. Reconcile email messages manually. In a message list, press the Menu key. Click Reconcile Now. Related topics Reconcile email messages over the wireless network, 175 I am not receiving email messages from personal folders on my computer If your BlackBerry device is associated with a Microsoft Outlook email account, you must use the synchronization tool of the BlackBerry Desktop Manager to reconcile email messages in personal folders. For more information, see the BlackBerry Desktop Software Online Help. Email messages are not being deleted over the wireless network Try performing the following actions:
If you delete multiple email messages on your BlackBerry device, highlight the email messages and press the Backspace/
Delete key. If you delete multiple email messages using the Delete Prior menu item, the email messages are not deleted during wireless email reconciliation. In the email reconciliation options, verify that the Delete On field is set to Mailbox & Handheld. Related topics Delete email messages over the wireless network, 175 Organizer data is not synchronizing over the wireless network Try performing the following actions:
Verify that your BlackBerry device is connected to the wireless network. Verify that wireless data synchronization is turned on in the contact list, calendar, task list, and memo list. If you use the BlackBerry Internet Service, you must use the synchronization tool of the BlackBerry Desktop Manager to synchronize calendar data. For more information, see the BlackBerry Desktop Software Online Help. Related topics Synchronize organizer data over the wireless network, 176 178 User Guide Synchronization Custom contact list field data is not appearing on my computer You can only synchronize the data in a custom contact list field with a text field in the email application on your computer. For example, you cannot add a contact's birthday to a custom contact list field on your BlackBerry device and synchronize it with the email application on your computer, because the birthday field is a date field in the email application on your computer. Some characters in calendar entries do not appear correctly after synchronization If you schedule appointments or meetings on your BlackBerry device that contain special characters or accents, your computer might not support these characters. On your computer, verify that you are using the correct default code page and that the correct font support is installed on your computer. For more information, see the documentation for the operating system on your computer. 179 User Guide Bluetooth technology 180 User Guide Bluetooth technology Bluetooth technology Bluetooth technology basics About Bluetooth technology Bluetooth technology is designed to enable you to establish a wireless connection between your BlackBerry device and a Bluetooth enabled device, such as a handsfree car kit or wireless stereo headset. After you pair your BlackBerry device with a Bluetooth enabled device, you can connect to that Bluetooth enabled device when the device is within range of your BlackBerry device (a typical range is approximately 10 meters). When you turn on Bluetooth technology or when you connect your BlackBerry device to another Bluetooth enabled device, Bluetooth icons appear in the device status section of the screen. For more information about Bluetooth icons, see the printed documentation that came with your BlackBerry device. Turn on Bluetooth technology In the device options, click Bluetooth. 1. 2. Press the 3. Click Enable Bluetooth. key. To turn off Bluetooth technology, press the key. Click Disable Bluetooth. Pair with a Bluetooth enabled device Some Bluetooth enabled devices have a passkey that you must type before you can pair with them. 1. 2. 3. 4. In the Bluetooth setup application, click Search or Listen. If necessary, click a Bluetooth enabled device. If necessary, type the passkey for the Bluetooth enabled device on your BlackBerry device. If necessary, type the passkey for the Bluetooth enabled device on the Bluetooth enabled device. Connect to a paired Bluetooth enabled device To perform this task, you must turn on Bluetooth technology. In the device options, click Bluetooth. 1. 2. Highlight a Bluetooth enabled device. 3. Press the Menu key. 4. Click Connect. To disconnect from a paired Bluetooth enabled device, highlight the device. Click Disconnect. Related topics Turn on Bluetooth technology, 181 Pair with a Bluetooth enabled device, 181 181 User Guide Bluetooth technology Switch to a paired Bluetooth enabled device during a call To perform this task, you must turn on Bluetooth technology. 1. During a call, press the Menu key. 2. Click Activate <Bluetooth device>. Related topics Turn on Bluetooth technology, 181 Pair with a Bluetooth enabled device, 181 In the device options, click Bluetooth. Share contacts with a paired Bluetooth enabled car kit 1. 2. Click a Bluetooth enabled car kit. 3. Click Connect. 4. Press the Menu key. 5. Click Transfer Contacts. Receive a media file using Bluetooth technology To perform this task, Bluetooth technology must be turned on and your BlackBerry device must be paired with a Bluetooth enabled device. In the media application, click a media type. 1. 2. Press the Menu key. 3. Click Receive Using Bluetooth. 4. Click Yes. 5. Click Save. Send a media file To perform this task with a paired Bluetooth enabled device, you must turn on Bluetooth technology. In the media application, click a media type. If necessary, click a category. You can only send media files that you added. 1. 2. 3. Highlight a media file. 4. Press the Menu key. 5. Click one of the following menu items:
Send As Email Send As MMS Send Using Bluetooth 182 User Guide Bluetooth technology In the device options, click Bluetooth. Rename a paired Bluetooth enabled device 1. 2. Click a paired Bluetooth enabled device. 3. Click Device Properties. 4. 5. Press the Menu key. 6. Click Save. In the Device Name field, change the name for the Bluetooth enabled device. Delete a paired Bluetooth enabled device To perform this task, your BlackBerry device must not be connected to the Bluetooth device. In the device options, click Bluetooth. 1. 2. Highlight a Bluetooth enabled device. 3. Press the Menu key. 4. Click Delete Device. Bluetooth technology options In the device options, click Bluetooth. Prevent your device from sharing contacts with Bluetooth enabled devices 1. 2. Press the Menu key. 3. Click Options. 4. Change the Contacts Transfer field. 5. Press the Menu key. 6. Click Save. To share contacts with Bluetooth enabled devices again, change the Contacts Transfer field to All Entries. In the device options, click Bluetooth. Restrict outgoing calls 1. 2. Press the Menu key. 3. Click Options. 4. Set the Allow outgoing calls field to Never or If Unlocked. 5. Press the Menu key. 6. Click Save. Make your BlackBerry device discoverable 1. In the device options, click Bluetooth. 183 User Guide Bluetooth technology 2. Press the Menu key. 3. Click Options. 4. Set the Discoverable field to Yes. 5. Press the Menu key. 6. Click Save. In the device options, click Bluetooth. Change the pairing name for your BlackBerry device 1. 2. Press the Menu key. 3. Click Options. 4. 5. Press the Menu key. 6. Click Save. In the Device Name field, type a name for your BlackBerry device. In the device options, click Bluetooth. Turn off Bluetooth connection notification 1. 2. Press the Menu key. 3. Click Options. 4. Change the LED Connection Indicator field to Off. 5. Press the Menu key. 6. Click Save. To turn on Bluetooth connection notification again, change the LED Connection Indicator field to On. In the device options, click Bluetooth. Turn off the prompt that appears when connecting or pairing 1. 2. Click a Bluetooth enabled device. 3. Click Device Properties. 4. Set the Trusted field to Yes. 5. Press the Menu key. 6. Click Save. To turn on the prompt again, set the Trusted field to No. In the device options, click Bluetooth. Turn off a Bluetooth profile 1. 2. Press the Menu key. 3. Click Options. 4. Clear the check box beside one or more Bluetooth profiles. 5. Press the Menu key. 184 User Guide Bluetooth technology 6. Click Save. Related topics Bluetooth profiles, 185 Bluetooth profiles Headset (HSP) This profile allows you to connect your BlackBerry device to Bluetooth enabled headsets that support the Headset profile. Handsfree (HFP) This profile allows you to connect your device to Bluetooth enabled headsets and car kits that support the Handsfree profile. Serial Port Profile This profile allows you to connect your device to Bluetooth enabled devices that support desktop connectivity, wireless bypass, and data transfer. Desktop Connectivity This service allows you to connect your device to a Bluetooth enabled computer that is running BlackBerry Desktop Software so that you can synchronize your organizer data. Wireless Bypass This service allows you to connect your device to a Bluetooth enabled computer that is running BlackBerry Desktop Software so that you can send and receive email messages and synchronize your organizer data without using a connection to the wireless network. Your device must be associated with an email account that uses a BlackBerry Enterprise Server. Data Transfer This service allows you to connect your device to Bluetooth enabled devices that support the transfer of data such as media files. Dial-Up Networking (DUN) This profile allows you to use your device as a modem when it is connected to a Bluetooth enabled computer that is running BlackBerry Desktop Software. Audio Source (A2DP) This profile allows you to output audio to Bluetooth enabled devices that support stereo audio such as stereo headsets, speakers, and car kits. A/V Remote Control (AVRCP) This profile allows you to use the buttons on a Bluetooth enabled headset to perform actions such as adjusting the volume or playing the next or previous media file on your BlackBerry device. SIM Access This profile allows you to use a Bluetooth enabled car kit to control the SIM card on your BlackBerry device so that you can make and receive calls using the car kit. When you use this feature, data services (email, PIN and MMS messages, and browser service) are not available on your device, and phone services are accessible only through the car kit. Before you can use this feature, you might need to enter a 16-digit alphanumeric code, generated by the car kit, on your BlackBerry device. 185 User Guide Bluetooth technology Encrypt data that you send or receive using Bluetooth technology To perform this task, the paired Bluetooth enabled device must support data encryption. In the device options, click Bluetooth. 1. 2. Press the Menu key. 3. Click Options. 4. Change the Security Level field to High+Encryption. 5. Press the Menu key. 6. Click Save. In the device options, click Bluetooth. Turn off automatic reconnection to Bluetooth enabled devices By default, when you turn on your BlackBerry device, your device attempts to connect to the last Bluetooth enabled device you used. 1. 2. Press the Menu key. 3. Click Options. 4. Change the Connect on Power Up field to No. 5. Press the Menu key. 6. Click Save. Bluetooth technology troubleshooting I cannot type a passkey on a Bluetooth enabled device If you cannot type a passkey on a Bluetooth enabled device, the passkey might already be defined. On your BlackBerry device, in the Enter passkey for <device name> field, try typing 0000. My list of paired Bluetooth enabled devices does not appear Try performing the following actions:
Verify that Bluetooth technology is turned on. Verify that you have added Bluetooth enabled devices to the paired Bluetooth enabled devices list. Related topics Bluetooth technology basics, 181 I cannot pair with a Bluetooth enabled device Try performing the following actions:
Verify that your BlackBerry device is compatible with the Bluetooth enabled device. For more information, see the documentation that came with the Bluetooth enabled device. Allow the Bluetooth enabled device to discover your BlackBerry device. In the Bluetooth setup application, click Listen. 186 User Guide Bluetooth technology Turn off encryption for Bluetooth connections between your BlackBerry device and the Bluetooth enabled device. In the device options, click Bluetooth. Highlight a Bluetooth enabled device. Press the Menu key. Click Device Properties. Change the Encryption field to Disabled. Press the Menu key. Click Save. I cannot share contacts with a paired Bluetooth enabled device Try performing the following actions:
Verify that Bluetooth technology is turned on. Verify that your BlackBerry device is paired with the Bluetooth enabled device. Verify that, in the Bluetooth options, the Contacts Transfer field is not set to Disabled. Verify that your BlackBerry device is connected to a Bluetooth enabled device that supports the Handsfree profile or the Object Push profile. For more information about supported profiles, see the documentation that came with the Bluetooth enabled device. Related topics Bluetooth technology basics, 181 187 User Guide GPS technology 188 User Guide GPS technology GPS technology About GPS technology You can use GPS technology on your BlackBerry device to get your GPS location and to use location-based applications and location-
based services. Location-based applications can use your GPS location to provide you with other location-based information. For example, a location-based application could use your GPS location to provide you with driving directions. If your device does not have an internal GPS receiver or your wireless service provider does not support location-based services and you want to use GPS technology, you can pair your BlackBerry device with a Bluetooth enabled GPS receiver. For more information, contact your wireless service provider. Get your GPS location To perform this task, you must pair your BlackBerry device with a Bluetooth enabled GPS receiver. In the device options, click Advanced Options. 1. 2. Click GPS. 3. Press the Menu key. 4. Click Refresh GPS. The longitude and latitude coordinates for your current location appear. Turn off location aiding By default, location aiding is turned on to improve the performance of GPS technology. When location aiding is turned on, your BlackBerry device connects to a central server periodically, which can increase your data service charges. To avoid these charges, you can turn off location aiding, but it might take longer for your device to get your GPS location. For more information, contact your wireless service provider. 1. 2. Click GPS. 3. Perform one of the following actions:
In the device options, click Advanced Options To turn off location aiding, change the Location Aiding field to Disabled. To turn off location aiding when roaming, change the Location Aiding field to Disabled While Roaming. 4. Press the Menu key. 5. Click Save. GPS technology troubleshooting I cannot use GPS technology Try performing the following actions:
189 User Guide GPS technology If you are outdoors, move away from buildings and expose your device to open sky. If you are indoors, move close to a window. If you have paired your BlackBerry device with a Bluetooth enabled GPS receiver, verify that the Bluetooth enabled GPS receiver is turned on. If you are using GPS technology for the first time, wait a short period of time for your device to get your GPS location. 190 User Guide Maps Map basics Maps Get directions 1. On a map, press the Menu key. 2. Click Get Directions. 3. Perform one of the following actions to specify a starting location:
To specify your current location if your BlackBerry device is paired with a Bluetooth enabled GPS receiver, click Where I Am. To specify a new location, click Enter Address. To type location information in specific address fields, select the Advanced check box. To specify a saved location, click From Favorites. To specify a location for a contact, click From Contacts. To specify a recently viewed location, click the location. 4. Select or clear the check box beside one or more route options. 5. Repeat step 3 to specify an ending location. To get directions from the ending location to the starting location, press the Menu key. Click Reverse Directions. View directions as a route on a map When viewing text directions, click View On Map. To view text directions again, press the Menu key. Click View Directions. Send a route or a map 1. On a map, press the Menu key. 2. Click Send Directions or Send Location. 3. Click a message type. View a location on a map 1. On a map, press the Menu key. 2. Click Find Location. 3. Perform one of the following actions:
To view your current location if your BlackBerry device is paired with a Bluetooth enabled GPS receiver, click Where I Am. To view a new location, click Enter An Address. To type location information in specific address fields, select the Advanced check box. To view a saved location, click From Favorites. To view a location for a contact, click From Contacts. To view a location that you viewed recently, click the location. 191 User Guide Maps View a list of points of interest near a location You can search for points of interest such as businesses, airports, schools, parks, or landmarks. 1. On a map, press the Menu key. 2. Click Local Search. 3. 4. Press the Enter key. Type the point of interest information. View points of interest on a map When viewing a list of points of interest, click View On Map. To view a list of points of interest again, press the Menu key. Click View Businesses. Track your movement To perform this task, you must set a GPS receiver to use when you track your movement. 1. On a map, press the Menu key. 2. Click Start GPS Navigation. To stop tracking your movement, press the Menu key. Click Stop GPS Navigation. Related topics About GPS technology, 189 Show or hide a layer on a map 1. On a map, press the Menu key. 2. Click Layers. 3. Highlight a layer. 4. Press the Menu key. 5. Click Show or Hide. If necessary, expand the Favorites folder and the Locations folder. Set a home or work address 1. On a map, press the Menu key. 2. Click Layers. 3. 4. Highlight Home or Work. 5. Press the Menu key. 6. Click Edit. 7. 8. Click Lookup Address. Edit the address information. 192 User Guide Maps Navigation Zoom in to a direction on a route 1. On a map, highlight a direction on a route. 2. Press the Menu key. 3. Click Zoom To Point. Zoom in to or out from a map 1. On a map, press the Menu key. 2. Perform one of the following actions:
To zoom in, roll the trackball up. To zoom out, roll the trackball down. 3. Click the trackball. Pan a map On a map, roll the trackball. Maps bookmarks Add a bookmark for a location or route 1. On a map, press the Menu key. 2. Click Add To Favorites. Change a bookmark for a location or route 1. On a map, press the Menu key. 2. Click Find Location. 3. Click From Favorites. 4. Highlight a bookmark. 5. Press the Menu key. 6. Click Edit. 7. Change the bookmark. 8. Press the Menu key. 9. Click Save. Delete a bookmark for a location or route 1. On a map, press the Menu key. 193 User Guide Maps 2. Click Find Location. 3. Click From Favorites. 4. Highlight a bookmark. 5. Press the Menu key. 6. Click Delete. Add a bookmark folder for locations or routes 1. On a map, press the Menu key. 2. Click Find Location. 3. Click From Favorites. 4. Press the Menu key. 5. Click Add Subfolder. File a bookmark for a location or route 1. On a map, press the Menu key. 2. Click Find Location. 3. Click From Favorites. 4. Highlight a bookmark. 5. Press the Menu key. 6. Click Move. 7. Roll the trackball to the new location. 8. Click the trackball. Map options Set the GPS receiver that you use to track your movement To perform this task, you must pair your BlackBerry device with a Bluetooth enabled GPS receiver. 1. On a map, press the Menu key. 2. Click Options. 3. Change the GPS Data Source field. 4. Press the Menu key. 5. Click Save. Clear the map cache 1. On a map, press the Menu key. 2. Click Options. 3. Press the Menu key. 4. Click Clear Cache. 194 User Guide Maps View status information at the top of a map You can view the battery power level, wireless coverage level indicators, the time, and satellite and Bluetooth connection information at the top of maps. 1. On a map, press the Menu key. 2. Click Options. 3. Change the Hide Title Bar field to No. 4. Press the Menu key. 5. Click Save. To hide the status information again, change the Hide Title Bar field to Yes. View north at the top of a map By default, when you are tracking your movement, the direction that you are moving appears at the top of the map. 1. On a map, press the Menu key. 2. Click North Up. To view the direction that you are moving at the top of the map again, press the Menu key. Click Track Up. Hide the tracking information at the bottom of a map 1. When tracking your movement on a map, press the Menu key. 2. Click Hide Dashboard. To view the tracking information again, press the Menu key. Click Show Dashboard. Keep backlighting on when you track your movement By default, backlighting turns off automatically after a timeout to conserve battery power. You can change maps options so that backlighting remains on when you track your movement unless the battery power level drops below a specified percentage. 1. On a map, press the Menu key. 2. Click Options. 3. Change the Backlight Timeout When field. 4. Press the Menu key. 5. Click Save. Related topics Set how long backlighting remains on, 165 Add GPS location information to pictures To perform this task, you must pair your BlackBerry device with a Bluetooth enabled GPS receiver and set that GPS receiver to track your movement. 195 User Guide Maps In the camera, press the Menu key. You can add the latitude and longitude coordinates for your current location to pictures that you take. 1. 2. Click Options. 3. Change the Geotagging field to Enabled. 4. Press the Menu key. 5. Click Save. To stop adding GPS location information to pictures, set the Geotagging field to Disabled. In the media application, click Pictures. View GPS location information for a picture on a map When you highlight a picture that includes GPS location information, a globe indicator appears beside the file name in the lower-left corner of the screen. 1. 2. Click a category. 3. Highlight a picture that includes GPS location information. 4. Press the Menu key. 5. Click View on Map. Map shortcuts To zoom in to a map, press L. To zoom out from a map, press O. To move to the next direction on a route, press 6. To move to the previous direction on a route, press 4. To view status information at the top of a map, press Q. To hide status information at the top of a map, press Q again. To view tracking information at the bottom of a map while you are tracking your movement, press the Space key. To hide tracking information at the bottom of a map, press the Space key again. Maps troubleshooting Diagonal lines appear on a map Diagonal lines appear on a map when your BlackBerry device loads a new map or when your device is not connected to the wireless network. If diagonal lines appear for a long period of time, verify that your device is connected to the wireless network. 196 User Guide BlackBerry Messenger BlackBerry Messenger Contacts Add a contact You must invite contacts to use BlackBerry Messenger before they are added to your BlackBerry Messenger contact list. 1. 2. Click Add a Contact. 3. Perform one of the following actions:
In BlackBerry Messenger, on the Contact list screen, press the Menu key. If the contact is in your main contact list on your BlackBerry device, type part or all of the contact name. Highlight a contact. Press the Enter key. If the contact is not in your main contact list on your BlackBerry device, type an email address or PIN. Highlight PIN: <user's PIN> or Email: <user's email address>. Press the Enter key. 4. If you have turned on invitation passwords and you want to set a password, type an invitation question and answer. Click OK. Otherwise, click Cancel to continue. If you want to add a custom message to your invitation, type a message. 5. 6. Click OK. In BlackBerry Messenger, on the Contact list screen, press the Menu key. Turn on invitation passwords If you turn on invitation passwords, a question and password screen appears each time that you invite a contact. Contacts who answer your question with the correct invitation password are added to your contact list. 1. 2. Click Options. 3. Change the Ask Password Question When Adding Contacts field to Yes. 4. Press the Menu key. 5. Click Save. To turn off invitation passwords, change the Ask Password Question When Adding Contacts field to No. Respond to an invitation 1. 2. Click one of the following menu items:
In BlackBerry Messenger, in the Requests group, click an invitation. Accept Decline Remove Note: If you click Remove, the contact who sent the invitation does not receive confirmation that your email address is a correct email address. 197 User Guide BlackBerry Messenger In BlackBerry Messenger, on the Contact list screen, press the Menu key. Turn off invitation forwarding options If you turn off invitation forwarding, contacts that you invite can only accept invitations from the original email address or PIN that you sent the invitation to. 1. 2. Click Options. 3. Change the Allow Forwarding of Requests field to No. 4. Press the Menu key. 5. Click Save. In BlackBerry Messenger, on the Contact list screen, highlight a contact. View a contact's information 1. 2. Press the Menu key. 3. Click Contact Info. In BlackBerry Messenger, on the Contact list screen, highlight a contact. Rename a contact When you rename a contact, their custom display name stops appearing on the Contact list screen. 1. 2. Press the Menu key. 3. Click Rename Contact. 4. 5. Click OK. Type a name. To view the contact's custom display name again, click Set Original Name. In BlackBerry Messenger, on the Contact list screen, highlight a contact. Delete a contact 1. 2. Press the Menu key. 3. Click Delete Contact. Groups In BlackBerry Messenger, on the Contact list screen, press the Menu key. Add a group 1. 2. Click Add Group. 3. 4. Click OK. Type a name for the group. 198 User Guide BlackBerry Messenger In BlackBerry Messenger, on the Contact list screen, highlight a contact. Move a contact to a different group 1. 2. Press the Menu key. 3. Click Move Contact. 4. Click a group. In BlackBerry Messenger, on the Contact list screen, highlight a group. Rename a group 1. 2. Press the Menu key. 3. Click Edit Group. 4. 5. Click OK. Type a name for the group. Delete a group You must move your contacts out of a group before you can delete that group. There must be at least one group in your BlackBerry Messenger contact list; you cannot delete the last remaining group in your contact list. 1. 2. Press the Menu key. 3. Click Delete Group. In BlackBerry Messenger, highlight a group. Conversations In BlackBerry Messenger, on the Contact list screen, highlight a contact. Start a conversation 1. 2. Press the Menu key. 3. Click Start Conversation. 4. 5. Press the Enter key. Type a message. Open a conversation Conversations appear in the Conversations group and in the main message list. In BlackBerry Messenger, in the Conversations group, click a contact. Add an emoticon 1. When composing a message, press the Symbol key three times. 2. Click an emoticon. 199 User Guide BlackBerry Messenger Send a file to a contact 1. During a BlackBerry Messenger conversation, press the Menu key. 2. Click Send a File. 3. Navigate to a folder that contains pictures or audio files. 4. Click a file. In BlackBerry Messenger, during a conversation, press the Menu key. Send a voice note to a contact You can record and send a new voice note to a contact. You cannot save voice notes or send saved voice notes. 1. 2. Click Send Voice Note. 3. Record a voice note. 4. Click Send. Send a vCard contact attachment You can send vCard contact attachments of contacts in your BlackBerry Messenger contact list or contacts in the main contact list on your BlackBerry device. 1. 2. Click Forward Contact. 3. Perform one of the following options:
In BlackBerry Messenger, during a conversation, press the Menu key. If the contact that you want to forward is in your main contact list, click BlackBerry Contacts. Click a contact. If the contact that you want to forward is in your BlackBerry Messenger contact list, click Messenger Contacts. Select one or more BlackBerry Messenger contacts. Click OK. Ping a contact When you ping a contact, the contact's BlackBerry device vibrates. 1. During a BlackBerry Messenger conversation, press the Menu key. 2. Click Ping Contact. In BlackBerry Messenger, on the Contact list screen, press the Menu key. Turn off ping vibration 1. 2. Click Options. 3. Change the Vibrate When Receiving a Ping field to No. 4. Press the Menu key. 5. Click Save. To turn on ping vibration again, change the Vibrate When Receiving a Ping field to Yes. 200 User Guide BlackBerry Messenger In BlackBerry Messenger, on the Contact list screen, press the Menu key. Prevent conversations from appearing in the main message list 1. 2. Click Options. 3. Change the Show Conversations in Message List field to No. 4. Press the Menu key. 5. Click Save. To view conversations in the main message list again, change the Show Conversations in Message List field to Yes. In BlackBerry Messenger, during a conversation, press the Menu key. Start a conference 1. 2. Click Invite to Conference. 3. Click a contact. View conference participants 1. 2. Click View Participants. In BlackBerry Messenger, during a conference, press the Menu key. Copy a conversation When you copy a conversation, you can paste it into other BlackBerry device applications. 1. 2. Click Copy History. In BlackBerry Messenger, during a conversation, press the Menu key. Clear a conversation 1. 2. Click Clear History. In BlackBerry Messenger, during a conversation, press the Menu key. In BlackBerry Messenger, in the Conversations group, highlight a contact. Send a broadcast message Broadcast messages that you send appear in all your BlackBerry Messenger conversations. To perform this task, you must have at least two conversations in the Conversations group. 1. 2. Press the Menu key. 3. Click Broadcast Message. 4. 5. Click OK. Type a message. 201 User Guide BlackBerry Messenger Send your GPS location to a contact To perform this task, you must set a GPS receiver to use. In BlackBerry Messenger, during a conversation, press the Menu key. 1. 2. Click Send Location. End a conversation 1. 2. Click End Conversation. In BlackBerry Messenger, during a conversation, press the Menu key. Availability In BlackBerry Messenger, on the Contact list screen, press the Menu key. Change your availability status If you change your availability status to Unavailable, you receive BlackBerry Messenger messages, but you are not notified. 1. 2. Click My Status. 3. Select a status option. 4. 5. Click OK. If necessary, type a message that contacts can see when they view your contact information. In BlackBerry Messenger, on the Contact list screen, press the Menu key. Change your display name 1. 2. Click Edit My Info. 3. 4. Click OK. Type a display name. In BlackBerry Messenger, on the Contact list screen, press the Menu key. Show when you are on the phone 1. 2. Click Options. 3. Change the Allow On The Phone presence status field to Yes. To stop showing when you are on the phone, change the Allow On The Phone presence status field to No. In BlackBerry Messenger, on the Contact list screen, press the Menu key. Show when you are listening to an audio file 1. 2. Click Options. 3. Change the Allow Now Playing presence status field to Yes. 202 User Guide BlackBerry Messenger To stop showing when you are listening to an audio file, change the Allow Now Playing presence status field to No. In BlackBerry Messenger, on the Contact list screen, highlight an unavailable contact. Receive notification when a contact becomes available 1. 2. Press the Menu key. 3. Click Set Alert. 203 User Guide Applications 204 User Guide Applications Applications Switch applications 1. 2. Click Switch Application. 3. Perform one of the following actions:
In any application, press the Menu key. If the application that you want to switch to appears, highlight an application and press the Enter key. If the application that you want to switch to does not appear, highlight Home Screen and press the Enter key. Add an application 1. On a web page, highlight a link for an application. 2. Press the Menu key. 3. Click Download. 4. Click OK. Related topics Legal notice, 275 View properties for an application 1. 2. Click Applications. 3. Click an application. In the device options, click Advanced Options. Related topics Legal notice, 275 Delete a third-party application If your device is associated with an email account that uses a BlackBerry Enterprise Server, you might not be able to delete some third-
party applications. For more information, contact your administrator. 1. On the Home screen, highlight a third-party application. 2. Press the Menu key. 3. Click Delete. Receive a device password prompt before you add an application To perform this task, you must have set a BlackBerry device password. In the device options, click Password. 1. 2. Change the Prompt on application install field to Yes. 3. Press the Menu key. 205 User Guide 4. Click Save. View the size of an application database 1. 2. Press the Menu key. 3. Click Database Sizes. In the device options, click Status. Applications About upgrading the BlackBerry Device Software You can upgrade the BlackBerry Device Software over the wireless network, or if you have installed the BlackBerry Desktop Software on your computer, you can upgrade the BlackBerry Device Software using the application loader tool of the BlackBerry Desktop Manager. For more information about upgrading using the BlackBerry Desktop Manager, see the BlackBerry Desktop Software Online Help. When a BlackBerry Device Software upgrade is available for you to download over the wireless network, a Wireless Upgrade icon appears on the Home screen. The available upgrade might be a complete software upgrade or a software update only. If the available upgrade is a complete software upgrade, your BlackBerry device data is backed up and restored over the wireless network during the installation process. The duration of the upgrade process can range from 15 minutes to 2 hours, depending on the type of upgrade, the amount of device data, and the number of applications on your device. You can use your device when you download the software, but you cannot use your device or make emergency calls when you install the software. For more information, contact your wireless service provider or administrator. Prerequisites: Upgrading the BlackBerry Device Software over the wireless network Your BlackBerry device must be connected to the wireless network. The battery power level must be 50 percent or higher. If you have installed the BlackBerry Desktop Software on your computer, your device must not be connected to your computer. Upgrade the BlackBerry Device Software You can use your BlackBerry device when you download BlackBerry Device Software but not when you install the software. If content protection is turned on, you might need to type your password at various times during the installation process. 1. On the Home screen, click the Wireless Upgrade icon. 2. Complete the instructions on the screen. Note: During the installation process, your device might reset multiple times. 206 User Guide Applications Return to the previous version of the BlackBerry Device Software You can only return to the previous version of the BlackBerry Device Software within 30 days of upgrading the software. 1. 2. Click Wireless Upgrade. 3. Click Previous upgrade succeeded. 4. Click Downgrade. In the device options, click Advanced Options. Delete the previous version of the BlackBerry Device Software If you upgrade your BlackBerry Device Software, your BlackBerry device deletes the previous version of the software after 30 days. To increase the amount of application memory on your device, you can remove the previous version manually. 1. 2. Click Wireless Upgrade. 3. Click Previous upgrade succeeded. 4. Press the Menu key. 5. Click Delete Downgrade Data. In the device options, click Advanced Options. Application troubleshooting I cannot add applications Try performing the following actions:
Verify that your BlackBerry device is connected to the wireless network. Verify that your device has enough memory to add the application. My device does not have enough available memory to upgrade the BlackBerry Device Software Try performing the following actions:
Delete media files, display languages, or third-party applications that you do not use. Transfer media files that you have stored in the BlackBerry device memory to a media card. 207 User Guide Wireless network coverage 208 User Guide Wireless network coverage Wireless network coverage Find information about wireless coverage indicators Your BlackBerry device uses various indicators to indicate the current wireless coverage level. For more information about wireless coverage indicators, see the printed documentation that came with your device. Turn off a wireless connection You should turn off wireless connections in certain places, such as on an airplane or in a hospital. For more information, see the safety and product information booklet for your BlackBerry device. 1. On the Home screen or in the application list, click Manage Connections. 2. Perform one of the following actions:
To turn off a wireless connection, clear the check box beside the connection type. To turn off all wireless connections, click Turn All Connections Off. To turn on a wireless connection again, select the check box beside the connection type or click Restore Connections. Network connection indicators Mobile network Green:
Your BlackBerry device is connected to the wireless network. White:
Your connection to the wireless network is turned on, but your device is not connected to the network or you are in a wireless coverage area in which you can only call emergency numbers. Red:
Your connection to the wireless network is turned off. Wi-Fi network Green:
Your device is accessing BlackBerry services (for example, email service) over a Wi-Fi connection. Or, your device might be using UMA. White:
Your connection to the Wi-Fi network is turned on, but your device does not have access to BlackBerry services over a Wi-Fi connection. Or, your connection to the Wi-Fi network is turned on, but your device might not be using UMA. Red:
209 User Guide Wireless network coverage Your connection to the Wi-Fi network is turned off. Bluetooth Green:
Your device is connected to another Bluetooth enabled device. White:
Bluetooth technology is turned on, but your device is not connected to another Bluetooth enabled device. Red:
Bluetooth technology is turned off. In the device options, click Screen/Keyboard. Turn on wireless coverage notification 1. 2. Set the LED Coverage Indicator field to On. 3. Press the Menu key. 4. Click Save. When your BlackBerry device is connected to the wireless network, the LED light flashes green. To turn off wireless coverage notification again, set the LED Coverage Indicator field to Off. About the preferred wireless network list Your wireless service provider might have agreements with other wireless service providers that permit you to use their services when you are traveling. You can use the preferred wireless network list to control the order in which your BlackBerry device uses these other wireless networks. Your device tries to connect to a wireless network based on the order in which the wireless networks appear in your preferred wireless network list. When you travel, your device scans for the wireless networks on this list first. If no wireless network on the list is available, your device is designed to connect to another available wireless network automatically. Note: Extra fees usually apply when you roam. For more information about roaming fees, contact your wireless service provider. Add a wireless network to the preferred wireless network list In the device options, click Mobile Network. Depending on your wireless service plan, this feature might not be supported. 1. 2. Press the Menu key. 3. Click My Preferred Network List. 4. Press the Menu key. 5. Click Add Network. 6. Perform one of the following actions:
210 User Guide Wireless network coverage To scan for a wireless network to add, click Select From Available Networks. Click a wireless network. Click Select Network. To scan for a wireless network that is already known to your device, click Select From Known Networks. Click a wireless network. Click Select Network. To add a wireless network, click Manual Entry. Set the priority for the wireless network. Type the MCC and MNC. 7. Press the Menu key. 8. Click Save. Change the order of preferred wireless networks In the device options, click Mobile Network. Depending on your wireless service plan, this feature might not be supported. 1. 2. Press the Menu key. 3. Click My Preferred Network List. 4. Highlight a wireless network. 5. Press the Menu key. 6. Click Move. 7. Roll the trackball to the new location. 8. Click the trackball. 9. Press the Menu key. 10. Click Save. Delete a wireless network from the preferred wireless network list In the device options, click Mobile Network. Depending on your wireless service plan, this feature might not be supported. 1. 2. Press the Menu key. 3. Click My Preferred Network List. 4. Highlight a wireless network. 5. Press the Menu key. 6. Click Delete. 7. Press the Menu key. 8. Click Save. Turn off data service Depending on your wireless service plan, you might be able to turn off data service (email, PIN and MMS messages, and browser service) on your BlackBerry device so that only phone and SMS text messaging services are available. For more information, contact your wireless service provider. 1. 2. Perform one of the following actions:
In the device options, click Mobile Network. To turn off data service, change the Data Services field to Off. 211 User Guide Wireless network coverage To turn off data service when roaming, change the Data Services field to Off When Roaming. 3. Press the Menu key. 4. Click Save. About roaming In most cases, your BlackBerry device automatically connects to an appropriate wireless network when you travel outside your wireless service provider's wireless coverage area. Your wireless service provider must set up your SIM card for roaming services before you can use a different wireless network. An indicator appears on your device to let you know that you are roaming outside of your wireless service provider's wireless coverage area. You might also have to provide login information before you can access the wireless network. For more information about roaming, contact your wireless service provider. Switch wireless networks manually In the device options, click Mobile Network. Your device is designed to switch to an appropriate wireless network automatically when you travel. 1. 2. Change the Network Selection Mode field to Manual. 3. Click Scan for Available Networks. 4. Click a wireless network. 5. Click Select Network. 6. Press the Menu key. 7. Click Save. To connect to your wireless service provider's wireless network again, change the Network Selection Mode field to Automatic. Verify the status of network connections and services 1. On the Home screen or in the application list, click Manage Connections. 2. Click Services Status. Wi-Fi connection settings About connecting to a Wi-Fi network If you are in a Wi-Fi coverage area and if your wireless service plan supports it, you might be able to access services (for example, email service) over a Wi-Fi network. For more information, contact your wireless service provider. You can connect to a Wi-Fi network without saving the connection information, or you can save the connection information in a Wi-Fi profile. 212 User Guide Wireless network coverage Connect to a Wi-Fi network By default, new Wi-Fi profiles appear at the bottom of your Wi-Fi profile list. If your device is associated with an email account that uses a BlackBerry Enterprise Server, your organization might prevent you from connecting to a Wi-Fi network. 1. On the Home screen or in the application list, click Set Up Wi-Fi. 2. Perform one of the following actions:
Click Scan for Networks. Click a network. Click Manually Add Network. Type the network name. Click Add. If you are using a network access point enabled with Wi-Fi Protected Setup, click Push Button Setup. 3. Complete the instructions on the screen. 4. On the Wi-Fi Setup Complete screen, perform any of the following actions:
To change the order of Wi-Fi profiles, click Prioritize Wi-Fi Profiles. To return to the Wi-Fi Setup Complete screen, press the Escape key. To specify registration information, click Wi-Fi Hotspot Login. To return to the Wi-Fi Setup Complete screen, press the Escape key. 5. Click Finish. About Wi-Fi profiles A Wi-Fi profile contains the information that you require to connect to a Wi-Fi network. You can have more than one Wi-Fi profile on your BlackBerry device. For example, you can have one Wi-Fi profile that you use to connect to a Wi-Fi network at home and another Wi-
Fi profile that you use to connect to your organization's Wi-Fi network. You can also have Wi-Fi profiles that you use to connect to Wi-Fi networks in public places such as community centers or libraries. Your device tries to connect to Wi-Fi networks based on the order in which they appear in your Wi-Fi profile list. Wi-Fi profile security options Security Type:
Set the security type that the Wi-Fi network supports. Select WEP key:
Set the type of WEP key for the Wi-Fi network. WEP key:
Type the WEP key for the Wi-Fi network in hexadecimal format. Pre-Shared Key:
Type the WPA Personal pass phrase for the Wi-Fi network. User name:
If necessary, type the user name that you use to connect to the Wi-Fi network. 213 User Guide User password:
Wireless network coverage If necessary, type the user password that you use to connect to the Wi-Fi network. CA certificate:
Set the root certificate that your BlackBerry device should use to verify that it is connecting to the correct Wi-Fi network. Client certificate:
Set the authentication certificate that your device should use to connect to the Wi-Fi network. Inner link security:
If necessary, set the security protocol that the Wi-Fi network supports for its inner authentication method. Use hard token:
Set whether you use a hardware token to connect to the Wi-Fi network. Token serial number:
If you use a software token to connect to the Wi-Fi network, set the token serial number. Server subject for certificate validation:
If necessary, type the server subject name your device should use to verify that it is connecting to the correct Wi-Fi network. Server SAN for certificate validation:
If necessary, type the server SAN your device should use to verify that it is connecting to the correct Wi-Fi network. IMSI:
If your SIM card has more than one IMSI, set the IMSI that you use to connect to the Wi-Fi network. In the device options, click Wi-Fi Connections. Change the order of Wi-Fi profiles 1. 2. Highlight a Wi-Fi profile. 3. Press the Menu key. 4. Click Move. 5. Roll the trackball to the new location. 6. Click the trackball. Switch Wi-Fi networks manually By default, your BlackBerry device switches to an appropriate Wi-Fi network automatically when you move between Wi-Fi coverage areas. In the device options, click Wi-Fi Connections. 1. 2. Set the Wi-Fi Selection Mode field to Manual. 3. Click a Wi-Fi profile. 4. Press the Menu key. 5. Click Save. 214 User Guide Wireless network coverage To connect to the first available Wi-Fi network in your Wi-Fi profile list automatically, set the Wi-Fi Selection Mode field to Automatic. In the device options, click Wi-Fi Connections. Prevent your device from connecting to a Wi-Fi network 1. 2. Highlight a Wi-Fi profile. 3. Press the Menu key. 4. Click Disable. To allow your BlackBerry device to connect to the Wi-Fi network again, press the Menu key. Click Enable. In the device options, click Wi-Fi Connections. Delete a Wi-Fi profile 1. 2. Highlight a Wi-Fi profile. 3. Press the Menu key. 4. Click Delete. Install a root certificate on your computer Depending on the Wi-Fi network that you want to connect to, you might need to install the root certificate for the certificate authority server that created the certificate for the authentication server. For more information, contact your administrator. 1. Download the root certificate from the certificate authority server to your computer. 2. On your computer, right-click the root certificate. Click Install certificate. 3. Click Next. 4. Click Place all certificates in the following store. 5. Click Browse. 6. Click Trusted Root Certification Authorities. 7. Click OK. 8. Click Finish. 9. In the Security Warning dialog box, click Yes. If the root certificate contains multiple certificates, all the certificates are installed on your computer. To install the root certificate on your BlackBerry device, use the certificate synchronization tool of the BlackBerry Desktop Manager to synchronize the root certificate between your device and your computer. Advanced Wi-Fi connection settings In the device options, click Wi-Fi Connections. Change a Wi-Fi profile 1. 2. Highlight a Wi-Fi profile. 3. Press the Menu key. 215 User Guide Wireless network coverage 4. Click Edit. 5. Change the Wi-Fi profile options. 6. Press the Menu key. 7. Click Save. Wi-Fi profile connection options Name:
Type a name for the Wi-Fi profile. SSID:
Type the Wi-Fi network name. Band type:
Set the Wi-Fi network type. If you do not know the network type, do not change this field. Prompt before connection:
Set whether a prompt appears before your BlackBerry device connects to the Wi-Fi network. Allow inter-access point handover:
Set whether your device remains connected to the Wi-Fi network when you move between wireless access points. VPN:
If necessary, set a VPN profile to use with the Wi-Fi profile. Wi-Fi profile security options Security Type:
Set the security type that the Wi-Fi network supports. Select WEP key:
Set the type of WEP key for the Wi-Fi network. WEP key:
Type the WEP key for the Wi-Fi network in hexadecimal format. Pre-Shared Key:
Type the WPA Personal pass phrase for the Wi-Fi network. User name:
If necessary, type the user name that you use to connect to the Wi-Fi network. User password:
If necessary, type the user password that you use to connect to the Wi-Fi network. 216 User Guide CA certificate:
Wireless network coverage Set the root certificate that your BlackBerry device should use to verify that it is connecting to the correct Wi-Fi network. Client certificate:
Set the authentication certificate that your device should use to connect to the Wi-Fi network. Inner link security:
If necessary, set the security protocol that the Wi-Fi network supports for its inner authentication method. Use hard token:
Set whether you use a hardware token to connect to the Wi-Fi network. Token serial number:
If you use a software token to connect to the Wi-Fi network, set the token serial number. Server subject for certificate validation:
If necessary, type the server subject name your device should use to verify that it is connecting to the correct Wi-Fi network. Server SAN for certificate validation:
If necessary, type the server SAN your device should use to verify that it is connecting to the correct Wi-Fi network. IMSI:
If your SIM card has more than one IMSI, set the IMSI that you use to connect to the Wi-Fi network. Wi-Fi profile IP and DNS options Automatically obtain IP address and DNS:
Set whether your BlackBerry device receives a routable IP address, a subnet mask, DNS settings, and a gateway address from the Wi-Fi network. IP Address:
Type the IP address for your device. Subnet mask:
Type the subnet mask for the wireless access point to which your device should connect. Primary DNS:
Type the primary DNS to which your device should connect. Secondary DNS:
Type the secondary DNS to which your device should connect. Default gateway address:
Type the default gateway IP address to which your device should connect. 217 Wireless network coverage User Guide Domain suffix:
Type the domain that your device uses to resolve host names into IP addresses. UMA connection settings About connecting to a Wi-Fi network for UMA Depending on your wireless service provider, you might be able to make calls, send and receive email, PIN, SMS text, and MMS messages, and visit web pages using UMA. Your device must be connected to a Wi-Fi network to use UMA. For more information, contact your wireless service provider. You can connect to a Wi-Fi network without saving the connection information, or you can save the connection information in a Wi-Fi profile. In the device options, click Network. Change your preferred network type 1. 2. Change the Connection Preference field. 3. Press the Menu key. 4. Click Save. Wireless network coverage troubleshooting I cannot connect to a wireless network Try performing the following actions:
Verify that your SIM card is inserted in your BlackBerry device correctly. Verify that you have turned on the connection to the wireless network. Verify that you are connected to your wireless service provider's network. If you switched wireless networks manually, your device remains connected to that wireless network until you select your wireless service provider's network again. If your wireless service provider supports UMA, verify that your connection preference is not set to Wi-Fi Only. Related topics Turn off a wireless connection, 209 Switch wireless networks manually, 212 I cannot connect to a Wi-Fi network Try performing the following actions:
Verify that you have turned on the connection to the Wi-Fi network. Verify that you are in a Wi-Fi coverage area. If the Wi-Fi network does not appear in the Wi-Fi setup application and you know the network name, connect to the Wi-Fi network manually. 218 User Guide Wireless network coverage Verify that the connection options in the Wi-Fi setup application are correct. If you have already verified these options, verify that the advanced connection options for the Wi-Fi network are correct. If you switched Wi-Fi networks manually, switch to another Wi-Fi network or set your device to scan for available Wi-Fi networks. If your wireless service provider supports UMA, verify that your connection preference is not set to Mobile Network Only. If your device is associated with an email account that uses a BlackBerry Enterprise Server your organization might prevent the Hotspot Browser from appearing, or might restrict you from using the Hotspot browser to browse web pages. If you are using the Push Button Setup method for Wi-Fi, verify that the network access point is enabled with Wi-Fi Protected Setup, and that it has been set to send its profile. Verify that another device is not also attempting to connect at the same time, and that not more than one network access point within range is in this mode. If you use PEAP, EAP-TLS, EAP-FAST, EAP-TTLS, or EAP-SIM to connect to a Wi-Fi network, verify that you have installed the root certificate for the certificate authority server that created the certificate for the authentication server. If you use EAP-TLS to connect to a Wi-Fi network, verify that you have added your authentication certificate to your BlackBerry device. I cannot synchronize a certificate Verify that the certificate synchronization tool of the BlackBerry Desktop Manager is installed on your computer. If the certificate synchronization tool is not installed on your computer, re-install the BlackBerry Desktop Software. For more information about installing the BlackBerry Desktop Software, see the printed documentation that came with your BlackBerry device. 219 User Guide Power, battery, and memory 220 User Guide Power, battery, and memory Power, battery, and memory Turn off your device Depending on your theme, the location or name for Turn Power Off might differ from the location or name in this procedure. For more information about application locations and names, see the printed documentation that came with your device. If you have not set your BlackBerry device to turn on and turn off automatically at specific times, hold the Power key. If you have set your device to turn on and turn off automatically at specific times, on the Home screen, click Turn Power Off. If you want the device to stay turned off until you press the Power key, click Full Power Off. If you want the device to turn on again at the specified time or for alarm or calendar reminders, click Turn Off. In the device options, click Auto On/Off. Set your device to turn on and turn off automatically 1. 2. Set the Weekday field to Enabled. 3. Specify the times when the BlackBerry device should turn on and off on weekdays. 4. Set the Weekend field to Enabled. 5. Specify the times when the device should turn on and off on weekends. 6. Press the Menu key. 7. Click Save. Reset the device Remove and reinsert the battery. Check the battery power level In the device options, click Status. Extend battery life Try performing the following actions:
Set your BlackBerry device to turn on and turn off automatically. Charge your device regularly. Keep your battery connections clean. Every few months, use a cotton swab or dry cloth to clean the metal contacts on the battery and the device. Set backlighting to remain on for a shorter period of time and lower its brightness. Turn off the connection to a wireless network when you are not in a wireless coverage area. Switch your vibrating notifications to sound notifications or LED notifications, lower the volume of your sound notifications, or select a shorter ring tone. Delete the original message when you send a reply. Send a message to multiple contacts using Add To, Add Cc, or Add Bcc. 221 User Guide Power, battery, and memory Turn off the flash in the camera. Close third-party applications from the application menu when you are finished with them. Change your browser options for animated graphics so that they repeat less often on web pages. Related topics Delete the original text from a reply message, 42 Blind carbon copy a contact, 37 Set the brightness of the backlighting, 165 Turn off a wireless connection, 209 Format a media card If you format a media card, all the files on the media card are deleted. 1. 2. Press the Menu key. 3. Click Format. In the device options, click Memory. View the amount of available memory To view the amount of memory available for application data or for storing files on a media card, in the device options, click Memory. Best practice: Optimizing your device performance Try to maintain at least 400 KB of application memory on your BlackBerrydevice. To increase the amount of application memory, try deleting items that you do not need from your device. Consider the following guidelines:
Delete old email and MMS messages, especially messages with attachments. Delete contacts that are already in your organization's address book. Delete media files from the device memory. Delete applications and languages that you do not use. If you recently upgraded the BlackBerry Device Software over the wireless network, delete the previous version of the BlackBerry Device Software. Clear the browser cache. To use less memory, try changing options for email messages, calendar entries, and media files. Consider the following guidelines:
Reduce the amount of time that your device stores email messages and calendar entries. Stop forwarding email messages to your device when your device is connected to your computer. Receive only the first section of long email messages. Store media files on a media card. Reduce the maximum amount of device memory available for all media files. Reduce the minimum amount of device memory available for pictures. If you changed the picture quality for pictures that you take, change the picture quality setting to Normal. Reduce the picture quality in the browser. Related topics 222 User Guide Power, battery, and memory View the amount of available memory, 100 Set how long your device stores messages, 57 Change how long your device stores calendar entries, 135 Receive only the first section of long email messages, 48 Change the amount of memory available for media files, 95 223 User Guide SIM card 224 User Guide SIM card SIM card About the SIM card phone book If your wireless service provider has set up your SIM card with a SIM card phone book, you can use the SIM card phone book to access contacts that you have added to your SIM card. The SIM card phone book is different from the contact list on your BlackBerry device. If you switch SIM cards, the contacts in the SIM card phone book change. You can add ADN entries to your SIM card phone book. You can also search for ADN entries or SDN entries. ADN entries appear in plain text and SDN entries appear in bold. In the contact list, press the Menu key. Add a contact to your SIM card 1. 2. Click SIM Phone Book. 3. Press the Menu key. 4. Click New. 5. 6. Press the Menu key. 7. Click Save. Type the contact information. Copy contacts from your SIM card to your contact list Depending on your wireless service provider and the wireless network that your BlackBerry device is connected to, this feature might not be supported. 1. 2. Click SIM Phone Book. 3. Press the Menu key. 4. Click Copy All To Contacts. In the contact list, press the Menu key. Note: If you try to copy a SIM card contact with a phone number that matches the phone number of a contact that already appears in your contact list, your BlackBerry device does not copy the SIM card contact. In the contact list, click a contact. Copy a contact from your contact list to your SIM card 1. 2. Highlight a phone number. 3. Press the Menu key. 4. Click Copy to SIM Phone Book. 5. Press the Menu key. 6. Click Save. 225 User Guide SIM card Change a SIM card contact In the contact list, press the Menu key. 1. 2. Click SIM Phone Book. 3. Highlight a contact. 4. Press the Menu key. 5. Click Edit. 6. Change the contact information. 7. Press the Menu key. 8. Click Save. Delete a SIM card contact In the contact list, press the Menu key. 1. 2. Click SIM Phone Book. 3. Highlight a contact. 4. Press the Menu key. 5. Click Delete. Store SMS text messages on your SIM card Depending on your wireless service provider and the wireless network that your BlackBerry device is connected to, this feature might not be supported. If you set your SIM card to store SMS text messages, the SIM card does not delete SMS text messages after the BlackBerry device imports them to a message list. In the device options, click SMS. 1. 2. Set the Leave Messages On SIM Card field to Yes. 3. Press the Menu key. 4. Click Save. To stop storing SMS text messages on your SIM card, set the Leave Messages On SIM Card field to No. If you set this field to No, SMS text messages on your SIM card are deleted after the device imports them to a message list. About SIM card security You can protect your SIM card with a PIN code to add another level of security to your BlackBerry device. If you lock your SIM card with a PIN code, other people cannot use their SIM card in your device. Before you can use your SIM card in another device, you must type the PIN code. Protect your SIM card with a PIN code To obtain your SIM card PIN code, contact your wireless service provider. 226 User Guide SIM card In the device options, click Advanced Options. Note: If you type the SIM card PIN code incorrectly three times, your SIM card does not function. 1. 2. Click SIM Card. 3. Press the Menu key. 4. Click Enable Security. 5. 6. Click the trackball. Type your SIM card PIN code. Change the SIM card PIN code In the device options, click Advanced Options. 1. 2. Click SIM Card. 3. Press the Menu key. 4. Click Change PIN2 Code. In the device options, click Advanced Options. Change the display name for a phone number If your SIM card supports more than one phone number, you can personalize the display name for your phone numbers. 1. 2. Click SIM Card. 3. Highlight a phone number. 4. Press the Menu key. 5. Click Edit SIM Phone Number. 6. 7. Press the Enter key. Type a display name for the phone number. 227 User Guide Security 228 User Guide Security Security Security basics About the device password If you type your BlackBerry device password incorrectly, you might be prompted to type blackberry before you can continue. When you try to type your password again, the characters that you type appear on the screen. If you exceed the number of allowed password attempts, your device deletes all your device data for security reasons. In the device options, click Password. Set a device password 1. 2. Set the Password field to Enabled. 3. 4. Press the Menu key. 5. Click Save. Type a password. To turn off the BlackBerry device password, set the Password field to Disabled. Change the device password 1. 2. Click Change Password. In the device options, click Password. Lock the device To perform this task, you must have set a BlackBerry device password. On the Home screen or in the application list, click Lock. To unlock your device, on the Lock screen, click the trackball. Click Unlock. Type your device password. Press the Enter key. Lock your device when you insert it in the holster or close the flip If you set your device to lock when you close the flip, notification details, such as the sender and subject line in a message, do not appear on the external display. In the device options, click Password. 1. 2. Perform any of the following actions:
Change the Lock Handheld Upon Holstering field to Yes. Change the Lock Handheld Upon Closing field to Yes. 3. Press the Menu key. 229 Security User Guide 4. Click Save. In the device options, click Password. Set a limit for device password attempts 1. 2. Set the Number of Password Attempts field. 3. Press the Menu key. 4. Click Save. Password keeper About the password keeper Use the password keeper to store all your passwords in one place. The password keeper is designed to protect your passwords with a password keeper password. When you type this password, the password keeper decrypts your passwords. You can also use the password keeper to generate random passwords that contain numbers, letters, and symbols. In the password keeper, press the Menu key. Add a password to the password keeper 1. 2. Click New. 3. 4. Press the Menu key. 5. Click Save. Type the password information. In the password keeper, press the Menu key. Generate a random password 1. 2. Click New. 3. Press the Menu key. 4. Click Random Password. 5. 6. Press the Menu key. 7. Click Save. Type the password information. In the password keeper, press the Menu key. Set criteria for randomly generated passwords 1. 2. Click Options. 3. Set the random password fields. 4. Press the Menu key. 5. Click Save. 230 User Guide Security View a password in the password keeper In the password keeper, click a password. In the password keeper, highlight a password. Change a password in the password keeper 1. 2. Press the Menu key. 3. Click Open. 4. Change the password information. 5. Press the Menu key. 6. Click Save. In the password keeper, press the Menu key. Hide passwords in the password keeper 1. 2. Click Options. 3. Set the Show Password field to No. 4. Press the Menu key. 5. Click Save. To show passwords in the password keeper again, set the Show Password field to Yes. In an application, press the Menu key. Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords. 1. 2. Click Options. 3. 4. Change the Confirm Delete field to No. 5. Press the Menu key. 6. Click Save. If necessary, click General Options. In the password keeper, highlight a password. Delete a password from the password keeper 1. 2. Press the Menu key. 3. Click Delete. Change the password keeper password 1. 2. Click Change Password. In the password keeper, press the Menu key. 231 User Guide Security In the password keeper, highlight a password. Copy a password 1. 2. Press the Menu key. 3. Click Copy Username or Copy Password. To clear the clipboard, press the Menu key. Click Clear Clipboard. Note: Passwords are not encrypted when they are on the clipboard. In the password keeper, press the Menu key. Prevent password copying 1. 2. Click Options. 3. Set the Allow Clipboard Copy field to No. 4. Press the Menu key. 5. Click Save. In the password keeper, press the Menu key. Set a limit for password attempts in the password keeper 1. 2. Click Options. 3. Set the Password Attempts field. 4. Press the Menu key. 5. Click Save. Encryption About file encryption File encryption is designed to protect the data that you store on a media card that can be inserted in your BlackBerry device. You can encrypt the files on your media card using an encryption key that your device generates, a device password, or both. If you encrypt the files using an encryption key that your device generates, you can only access the files on your media card when the media card is inserted in your device. If you encrypt the files using a device password, you can access the files on your media card in any device that you insert your media card into, as long as you know the password for the device. Encrypt the files on a media card In the device options, click Memory. 1. 2. Perform one of the following actions:
To encrypt files using an encryption key that your device generates, change the Encryption Mode field to Device. To encrypt files using a device password, change the Encryption Mode field to Security Password. 232 User Guide Security To encrypt files using an encryption key and a device password, change the Encryption Mode field to Security Password &
Device. 3. Change the Encrypt Media Files field to Yes. 4. Press the Menu key. 5. Click Save. To stop encrypting the files on a media card, change the Encryption Mode field to None. Related topics Set a device password, 229 About content protection Content protection is designed to encrypt your BlackBerry device data. When content protection is turned on, your device uses a private key to encrypt data as it is stored on the device, including data that your device receives when it is locked. Your device decrypts data as you access it. You can set content protection to include or exclude your contacts. If you turn on content protection for contacts and you receive a call when the device is locked, the caller name does not appear on the screen. When you lock your device, an open lock indicator appears in the device status section of the screen to indicate that your device is deleting a copy of the private key from the temporary device memory. A lock indicator appears when the device has deleted the key. Protect your device data To perform this task, you must have set a BlackBerry device password. In the device options, click Security Options. 1. 2. Click General Settings. 3. Change the Content Protection field to Enabled. 4. Press the Menu key. 5. Click Save. In the device options, click Security Options. Set content protection strength You can set the strength of the encryption that your BlackBerry device uses to protect data that you receive when your device is locked. 1. 2. Click General Settings. 3. Set the Strength field. 4. Press the Menu key. 5. Click Save. About encryption keys If your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server or BlackBerry Desktop Redirector, your device is designed to use an encryption key to protect data as it travels between the BlackBerry Enterprise Server or BlackBerry Desktop Redirector and your device. 233 User Guide Security You should generate a new encryption key every 2 weeks. Generate an encryption key You can perform this task if your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. If your device is associated with an email account that uses a BlackBerry Enterprise Server that does not support this feature, you can generate an encryption key using the email settings tool of the BlackBerry Desktop Manager. For more information, see the BlackBerry Desktop Software Online Help. In the device options, click Security Options. 1. 2. Click General Settings. 3. Click a service. 4. Click Regenerate Encryption Key. About content compression Content compression is designed to reduce the size of your BlackBerry device data while maintaining the integrity of that data. When content compression is turned on, your device compresses all device data, including messages, contacts, calendar entries, tasks, and memos. You should keep content compression turned on. If content compression and content protection are turned on, your device compresses device data before encrypting it. Memory cleaning About memory cleaning Memory cleaning is designed to delete sensitive data from the temporary memory on your BlackBerry device. Examples of sensitive data include sensitive data in the cache for the key store browser, unencrypted data from email messages, LDAP authentication passwords, and data from certificate and key searches. When memory cleaning is turned on, the memory cleaning application is designed to delete sensitive data automatically in the following situations:
when you insert your device in a holster when you do not use your device for a specified period of time when you synchronize with your computer when you change the time or the time zone for your device when you lock your device In the device options, click Security Options. Turn on memory cleaning 1. 2. Click Memory Cleaning. 3. Change the Status field to Enabled. 4. Press the Menu key. 234 User Guide 5. Click Save. Security In the device options, click Security Options. Change when your device deletes sensitive data from the temporary device memory 1. 2. Click Memory Cleaning. 3. Perform any of the following actions:
To prevent your BlackBerry device from deleting sensitive data when you insert your device in a holster, change the Clean When Holstered field to No. To prevent your device from deleting sensitive data when you close the flip, change the Clean When Closed field to No. To prevent your device from deleting sensitive data when your device remains idle for a specified period of time, change the Clean When Idle field to No. To change how long your device waits after you stop using it before it deletes sensitive data, change the Idle Timeout field. 4. Press the Menu key. 5. Click Save. In the device options, click Security Options. Delete sensitive application data from the temporary device memory 1. 2. Click Memory Cleaning. 3. 4. Perform one of the following actions:
In the Registered Cleaners section, click an application. To delete sensitive data for the highlighted application, click Clean <Application>. Click OK. To delete sensitive data for all applications, click Clean Now. In the device options, click Security Options. View the icon for the memory cleaning application on the Home screen 1. 2. Click Memory Cleaning. 3. Change the Show Icon on Home Screen field to Yes. 4. Press the Menu key. 5. Click Save. Certificates Certificate basics In the device options, click Security Options. Download a certificate from an LDAP certificate server 1. 2. Click Certificates. 3. Press the Menu key. 4. Click Fetch Certificates. 235 User Guide Security 5. Specify the search criteria. 6. Press the Menu key. 7. Click Search. 8. Click a certificate. 9. Click Add Certificate to Key Store. In the device options, click Security Options. View properties for a certificate 1. 2. Click Certificates. 3. Click a certificate. Certificate properties Revocation Status:
This field displays the revocation status of the certificate at a specified date and time. Trust Status:
This field displays the trust status of the certificate chain. A certificate can be explicitly trusted (the certificate itself is trusted), implicitly trusted (the root certificate in the certificate chain is trusted on your BlackBerry device), or not trusted (the certificate is not explicitly trusted and the root certificate in the certificate chain is not trusted or does not exist on your device). Expiration Date:
This field displays the date that the certificate issuer specified as the expiration date of the certificate. Certificate Type:
This field displays the certificate format. Your device supports X.509 and WTLS certificate formats. Public Key Type:
This field displays the standard to which the public key complies. Your device supports RSA, DSA, Diffie-Hellman, and ECC keys. Subject:
This field displays information about the certificate subject. Issuer:
This field displays information about the certificate issuer. Serial Number:
This field displays the certificate serial number in hexadecimal format. Key Usage:
This field displays approved uses of the public key. Subject Alt Name:
This field displays an alternate email address for the certificate subject, if an alternate email address is available. 236 User Guide Security SHA1 Thumbprint:
This field displays the SHA-1 digital thumbprint of the certificate. MD5 Thumbprint:
This field displays the MD5 digital thumbprint of the certificate. In the device options, click Security Options. View one type of certificate in the certificate list 1. 2. Click Certificates. 3. Press the Menu key. 4. Click one of the following menu items:
Show My Certs Show Others Certs Show CA Certs Show Root Certs To view all the certificates on your BlackBerry device, press the Menu key. Click Show All Certs. In the device options, click Security Options. Send a certificate When you send a certificate, your BlackBerry device sends the public key, but does not send the corresponding private key. 1. 2. Click Certificates. 3. Highlight a certificate. 4. Press the Menu key. 5. Click Send via Email or Send via PIN. In the device options, click Security Options. Delete a certificate 1. 2. Click Certificates. 3. Highlight a certificate. 4. Press the Menu key. 5. Click Delete. View the certificate chain for a certificate In the device options, click Security Options. 1. 2. Click Certificates. 3. Highlight a certificate. 4. Press the Menu key. 5. Click Show Chain. 237 User Guide Security Certificate status Certificate status indicators
The certificate has a corresponding private key that is stored on your BlackBerry device or a smart card.
The certificate chain is trusted and valid, and the revocation status of the certificate chain is good.
The revocation status of the certificate chain is unknown, or a public key for a certificate in the certificate chain is weak. The certificate is untrusted or revoked, or a certificate in the certificate chain is untrusted, revoked, expired, not valid, or cannot be verified. In the device options, click Security Options. Check the revocation status of a certificate or certificate chain 1. 2. Click Certificates. 3. Highlight a certificate. 4. Press the Menu key. 5. Click Fetch Status or Fetch Chain Status. In the device options, click Security Options. Change the trust status of a certificate 1. 2. Click Certificates. 3. Highlight a certificate. 4. Press the Menu key. 5. Click Trust or Distrust. 6. If necessary, perform one of the following actions:
To trust the highlighted certificate, click Selected Certificate. To trust the highlighted certificate and all the other certificates in the chain, click Entire Chain. Revoke a certificate If you revoke a certificate, the certificate is revoked only in the key store on your BlackBerry device. Your device does not update the revocation status on the certificate authority or CRL servers. 1. 2. Click Certificates. In the device options, click Security Options. 238 User Guide Security 3. Highlight a certificate. 4. Press the Menu key. 5. Click Revoke. 6. Click Yes. 7. Change the Reason field. 8. Click OK. To cancel a certificate hold, highlight the certificate. Press the Menu key. Click Cancel Hold. Certificate revocation reasons Unknown:
The revocation reason does not match any of the predefined reasons. Key Compromise:
A person who is not the key subject might have discovered the private key value. CA Compromise:
Someone might have revealed the private key of the certificate issuer. Change in Affiliation:
The certificate subject no longer works for the organization. Superseded:
A new certificate is replacing an existing certificate. Cessation of Operation:
The certificate subject no longer requires the certificate. Certificate Hold:
You want to revoke the certificate temporarily. Certificate options Change the display name for a certificate In the device options, click Security Options. 1. 2. Click Certificates. 3. Highlight a certificate. 4. Press the Menu key. 5. Click Change Label. 6. 7. Click OK. Type a display name for the certificate. 239 User Guide Security In the device options, click Security Options. Add an email address to a certificate 1. 2. Click Certificates. 3. Highlight a certificate. 4. Press the Menu key. 5. Click Associate Addresses. 6. Press the Menu key. 7. Click Add Address. 8. Perform one of the following actions:
Click a contact. Click Use Once. Type an email address. Press the Enter key. 9. Press the Menu key. 10. Click Save. In the device options, click Security Options. Turn off the display name prompt that appears when you add a certificate to the key store 1. 2. Click Certificates. 3. Press the Menu key. 4. Click Fetch Certificates. 5. Press the Menu key. 6. Click Options. 7. Change the Prompt for Label field to No. 8. Press the Menu key. 9. Click Save. When you add a certificate, your BlackBerry device uses the certificate subject as the name for the certificate. In the device options, click Security Options. Turn off the fetch status prompt that appears when you add a certificate to the key store 1. 2. Click Certificates. 3. Press the Menu key. 4. Click Fetch Certificates. 5. Press the Menu key. 6. Click Options. 7. Perform one of the following actions:
To download the revocation status of a certificate when you add it to the key store, change the Fetch Status field to Yes. To add a certificate to the key store without downloading the revocation status, change the Fetch Status field to No. 8. Press the Menu key. 9. Click Save. 240 User Guide Security Certificate shortcuts To view the certificate issuer, press the Space key. To view the properties of a certificate, press the Enter key. To view the security level of a certificate, press the Alt key and L. To view the serial number of a certificate, press the Alt key and 8. To view certificates for certificate authorities, press the Alt key and 7. To view personal certificates and certificates for other people, press the Alt key and 3. To view personal certificates, press the Alt key and 9. To view certificates for other people, press the Alt key and the period (.) key. To view root certificates, press the Alt key and 1. To view all certificates, press the Alt key and the question mark (?) key. PGP keys PGP key basics In the device options, click Security Options. Download a PGP key from an LDAP certificate server If you use the PGP Universal Server, you might not be able to download PGP keys from an LDAP certificate server. 1. 2. Click PGP keys. 3. Press the Menu key. 4. Click Fetch PGP Keys. 5. Specify the search criteria. 6. Press the Menu key. 7. Click Search. 8. Click a PGP key. 9. Click Add PGP Key to Key Store. In the device options, click Security Options. Download a personal PGP key from the PGP Universal Server 1. 2. Click PGP. 3. Press the Menu key. 4. Click Download Keys. Download an updated PGP key from an LDAP certificate server 1. 2. Click PGP keys. In the device options, click Security Options. 241 User Guide Security 3. Highlight a PGP key. 4. Press the Menu key. 5. Click Fetch Updated PGP Key. In the device options, click Security Options. View properties for a PGP key 1. 2. Click PGP keys. 3. Click a PGP key. 4. Click View Subkey. PGP key properties Revocation Status:
This field displays the revocation status of the PGP key at a specified date and time. Trust Status:
This field displays the trust status of the PGP key. A PGP key can be explicitly trusted (the PGP key itself is trusted), implicitly trusted
(the PGP key is associated with a private key on your BlackBerry device), or not trusted (the PGP key is not explicitly trusted and is not associated with a trusted PGP key on your device, and a chain of digital signatures to a trusted key does not exist). Creation Date:
This field displays the date that the PGP Universal Server generated the PGP key. Expiration Date:
This field displays the date that the PGP Universal Server specified as the expiration date of the PGP key. Email Address:
This field displays the email address that is associated with the PGP key. Multiple Email Address fields might appear. Public Key Type:
This field displays the standard to which the public key complies. Your device supports RSA, DSA, and Diffie-Hellman keys. Key Usage:
This field displays approved uses of the PGP key. Fingerprint:
This field displays the PGP key fingerprint in hexadecimal format. Send a PGP key When you send a PGP key, your BlackBerry device sends the public key, but does not send the corresponding private key. 1. 2. Click PGP Keys. 3. Highlight a PGP key. In the device options, click Security Options. 242 User Guide Security 4. Press the Menu key. 5. Click Send via Email or Send via PIN. In the device options, click Security Options. Delete a PGP key 1. 2. Click PGP Keys. 3. Highlight a PGP key. 4. Press the Menu key. 5. Click Delete. Clear the PGP data cache The PGP data cache contains cached PGP public keys and the PGP Universal Server policy that your BlackBerry device downloads from the PGP Universal Server. In the device options, click Security Options. 1. 2. Click PGP. 3. Press the Menu key. 4. Click Clear Universal Cache. The next time that you send a PGP protected message, your device downloads an updated PGP Universal Server policy and updated PGP public keys from the PGP Universal Server. PGP key status PGP key status indicators
The PGP key has a corresponding private key that is stored on your BlackBerry device.
The PGP key is trusted and valid, and the revocation status of the PGP key is good.
The revocation status of the PGP key is unknown or the key is weak. The PGP key is untrusted, revoked, expired, not valid, or cannot be verified. Check the revocation status of a PGP key 1. In the device options, click Security Options. 243 User Guide Security 2. Click PGP Keys. 3. Highlight a PGP key. 4. Press the Menu key. 5. Click Fetch Status. Change the trust status of a PGP key In the device options, click Security Options. 1. 2. Click PGP Keys. 3. Highlight a PGP key. 4. Press the Menu key. 5. Click Trust or Distrust. Revoke a PGP key If you revoke a PGP key, the PGP key is revoked only in the key store on your BlackBerry device. Your device does not update the revocation status on the PGP Universal Server. In the device options, click Security Options. 1. 2. Click PGP Keys. 3. Highlight a PGP key. 4. Press the Menu key. 5. Click Revoke. 6. Click Yes. 7. Change the Reason field. 8. Click OK. PGP key revocation reasons Unknown:
The revocation reason does not match any of the predefined reasons. Superseded:
A new PGP key is replacing an existing PGP key. Key Compromise:
A person who is not the key subject might have discovered the private key value. Key Retired:
The PGP key is no longer used. User ID Invalid:
The user information for the PGP key is not valid. 244 User Guide Security PGP key options In the device options, click Security Options. Change the display name for a PGP key 1. 2. Click PGP keys. 3. Highlight a PGP key. 4. Press the Menu key. 5. Click Change Label. 6. 7. Click OK. Type a display name for the PGP key. In the device options, click Security Options. Turn off the display name prompt that appears when you add a PGP key to the key store 1. 2. Click PGP keys. 3. Press the Menu key. 4. Click Fetch PGP Keys. 5. Press the Menu key. 6. Click Options. 7. Change the Prompt for Label field to No. 8. Press the Menu key. 9. Click Save. When you add a PGP key, your BlackBerry device uses the name that the PGP Universal Server set for the key when it generated the key. In the device options, click Security Options. Turn off the fetch status prompt that appears when you add a PGP key to the key store 1. 2. Click PGP Keys. 3. Press the Menu key. 4. Click Fetch PGP Keys. 5. Press the Menu key. 6. Click Options. 7. Perform one of the following actions:
To download the revocation status of a PGP key when you add it to the key store, change the Fetch Status field to Yes. To add a PGP key to the key store without downloading the revocation status, change the Fetch Status field to No. 8. Press the Menu key. 9. Click Save. 245 User Guide Security PGP key shortcuts To view the display name of a PGP key, press the Space key. To view the properties of a PGP key, press the Enter key. To view the security level of a PGP private key, press the Alt key and the comma (,) key. To view the serial number of a PGP key, press the Alt key and the 8 key. PGP key troubleshooting I cannot download a PGP key from an LDAP certificate server Try performing the following actions:
Verify that your organization permits you to download PGP keys from an LDAP certificate server. For more information, contact your administrator. If you changed the connection type that your BlackBerry device uses to connect to an LDAP certificate server, try using the default connection type. Certificate servers In the device options, click Security Options. Add a certificate server 1. 2. Click Certificate Servers. 3. Press the Menu key. 4. Click New Server. 5. Specify information for the certificate server. 6. Press the Menu key. 7. Click Save. In the device options, click Security Options. Change connection information for a certificate server 1. 2. Click Certificate Servers. 3. Highlight a certificate server. 4. Press the Menu key. 5. Click Edit. 6. Change connection information for the certificate server. 7. Press the Menu key. 8. Click Save. 246 User Guide Security Connection options for LDAP certificate servers Friendly Name:
Type a display name for the certificate server. Server Name:
Type the network address of the certificate server. Base Query:
Type the base query information for the certificate server using X.509 certificate syntax (for example, o=test.rim.net). Port:
Type the port number for your organizations network. The default port number is 389. Authentication Type:
Specify whether you must log in to the certificate server. Connection Type:
Specify whether your BlackBerry device uses an SSL connection or a TLS connection to connect to the certificate server. Connection options for OCSP and CRL servers Friendly Name:
Type a display name for the certificate server. Server URL:
Type the web address of the certificate server. In the device options, click Security Options. Send connection information for a certificate server 1. 2. Click Certificate Servers. 3. Highlight a certificate server. 4. Press the Menu key. 5. Click Email Server or PIN Server. In the device options, click Security Options. Delete a certificate server 1. 2. Click Certificate Servers. 3. Highlight a certificate server. 4. Press the Menu key. 5. Click Delete. 247 User Guide Security Key stores About the key store The key store on your BlackBerry device might store the following items. To access these items in the key store, you must type a key store password. personal certificates (certificate and private key pairs) certificates that you download using the certificate synchronization tool of the BlackBerry Desktop Manager certificates that you download from an LDAP certificate server certificates that you add from a message personal PGP keys (public and private key pairs) PGP public keys that you download from an LDAP certificate server PGP public keys that you add from a message root certificates that are included in the BlackBerry Desktop Software In the device options, click Security Options. Change the key store password 1. 2. Click Key Stores. 3. Press the Menu key. 4. Click Change Password. In the device options, click Security Options. Synchronize the key store password with the device password If you synchronize the key store password with the device password, when you change the device password, the key store password changes to match it automatically. 1. 2. Click Key Stores. 3. Change the Synchronize Key Store Password to Device Password field to Yes. 4. Press the Menu key. 5. Click Save. In the device options, click Security Options. Change when your device deletes the key store password 1. 2. Click Key Stores. 3. Change the Private Key Password Timeout field. 4. Press the Menu key. 5. Click Save. To access private keys after your BlackBerry device deletes the key store password, you must type your key store password. 248 User Guide Security In the device options, click Security Options. Add contacts to your contact list automatically when you add items to the key store 1. 2. Click Key Stores. 3. Change the Key Store Address Injector field to Enabled. 4. Press the Menu key. 5. Click Save. In the device options, click Security Options. Change the service that your device uses to download certificates Depending on your organization, you might not be able to change the service that you use to download certificates. For more information, contact your administrator. 1. 2. Click Key Stores. 3. Change the Certificate Service field. 4. Press the Menu key. 5. Click Save. Turn off automatic backup of key store data By default, items in the key store on your BlackBerry device are backed up or restored when you back up or restore your device data. If you do not want to back up your private key to or restore your private key from your computer for security reasons, you can turn off automatic backup and restore of key store data. 1. 2. Click Key Stores. 3. Change the Allow Key Store Backup/Restore field to No. 4. Press the Menu key. 5. Click Save. In the device options, click Security Options. To turn on automatic backup of key store data, change the Allow Key Store Backup/Restore field to Yes. In the device options, click Security Options. Change the refresh rate for certificate revocation lists 1. 2. Click Key Stores. 3. Change the Certificate Status Expires After field. 4. Press the Menu key. 5. Click Save. Your BlackBerry device downloads a new revocation status automatically when your device uses a key store item with a status that is older than the time limit that you set. 249 User Guide Security In the device options, click Security Options. Reject certificate revocation lists from unverified CRL servers 1. 2. Click Key Stores. 3. Change the Accept Unverified CRLs field to No. 4. Press the Menu key. 5. Click Save. Your BlackBerry device rejects certificate revocation lists from CRL servers that the BlackBerry MDS Connection Service cannot verify. Smart cards About using a smart card with your device Smart cards store certificates and private keys. You can use a smart card reader to import certificates from a smart card to the key store on your BlackBerry device, but you cannot import private keys. As a result, private key operations such as signing and decryption use the smart card, and public key operations such as verification and encryption use the public certificates on your device. If you use a smart card certificate to authenticate to your device, after you connect your smart card reader to your device, your device requests authentication from the smart card each time that you unlock your device. If the S/MIME Support Package for BlackBerry devices is installed on your device, you can use smart card certificates to send S/MIME-
protected messages. About two-factor authentication Two-factor authentication, which requires an item that you have (for example, a smart card) and an item that you know (for example, a pass phrase), is designed to provide additional security for your BlackBerry device. You can use a smart card for two-factor authentication when you log in to your device, or you can use a software token for two-factor authentication when you log in to a VPN, connect to a Wi-
Fi network, or use your device with RSA software as a hardware token. If you use two-factor authentication, you must type your pass phrase when you unlock your device change a general security option on your device change a smart card option use your device with RSA software log in to a VPN connect to a Wi-Fi network Turn on two-factor authentication You must have set a BlackBerry device password and have the smart card password that you received with your smart card. 1. In the device options, click Password. 250 User Guide Security 2. Change the User Authenticator field to Smart Card. 3. Press the Menu key. 4. Click Save. 5. Complete the instructions on the screen. In the device options, click Security Options. Import a certificate from a smart card 1. 2. Click Certificates. 3. Press the Menu key. 4. Click Import Smart Card Certs. 5. Type your smart card password. 6. Select the check box beside a certificate. 7. Click OK. 8. 9. Click OK. Type your key store password. In the device options, click Security Options. Lock your device when you remove your smart card from your smart card reader 1. 2. Click Smart Card. 3. Change the Lock On Card Removal field to Enabled. 4. Press the Menu key. 5. Click Save. About smart password entry If you use two-factor authentication and your BlackBerry device password or smart card password is numeric, you might be able to use smart password entry in some password fields. When smart password entry is turned on, your device is designed to remember the format of a password that you type in a password field. When you type the password again, your device applies a smart password filter to the password field. If the password is numeric, a 123 indicator appears beside the password field and you do not have to press the Alt key to type numbers. If the password is alphanumeric, an ABC indicator appears beside the password field. To use smart password entry, two-factor authentication must be turned on and the correct smart card driver and smart card reader must be installed on your device. Turn off smart password entry You can turn off smart password entry to reduce the chance that someone might guess your BlackBerry device password or smart card password based on the smart password filter that your device applies to password fields. 1. 2. Click General Settings. 3. Set the Smart Password Entry field to Disabled. 4. Press the Menu key. In the device options, click Security Options. 251 Security User Guide 5. Click Save. To turn on smart password entry again, set the Smart Password Entry field to Enabled. Switch smart password filters In a blank password field, press the Enter key. The indicator for the new smart password filter appears beside the password field. Prerequisites: Using authentication certificates Your BlackBerry device must have the correct smart card driver and smart card reader driver installed. You must have imported a certificate from your smart card that you can use for signing and verification. You must turn on two-factor authentication. You must have set a device password. You must have the smart card password that you received with your smart card. In the device options, click Security Options. Use a certificate to authenticate your smart card If you use a certificate to authenticate your smart card, the certificate authenticates your smart card whenever you use your smart card to unlock your BlackBerry device. 1. 2. Click General Settings. 3. Set the Authentication Certificate field. 4. Press the Menu key. 5. Click Save. To stop using a certificate to authenticate your smart card, set the Authentication Certificate field to None. In the device options, click Security Options. Check the status of your authentication certificate automatically 1. 2. Click General Settings. 3. Change the Certificate Status Check field. 4. Press the Menu key. 5. Click Save. If your BlackBerry device checks the status of your authentication certificate and finds that it is revoked or expired, your device locks. Store the pass phrase for your smart card in the application memory 1. 2. Click Smart Card. In the device options, click Security Options. 252 User Guide Security 3. Change the PIN Caching field to Enabled. 4. Press the Menu key. 5. Click Save. Your BlackBerry device stores the pass phrase for the same length of time as it stores your key store password. In the device options, click Security Options. Turn off notification for smart card connections 1. 2. Click Smart Card. 3. Change the LED Session Indicator field to Disabled. 4. Press the Menu key. 5. Click Save. To turn on notification for smart card connections, change the LED Session Indicator field to Enabled. Software tokens About software tokens You might need a software token to log in to a VPN or to connect to your organization's network using a Wi-Fi network. A software token includes a token code that your BlackBerry device regenerates periodically and a PIN. For more information about software tokens, contact your administrator. In the device options, click Security Options. Change the PIN for a software token on your device 1. 2. Click Software Tokens. 3. Click a software token. 4. Click Specify PIN. VPN settings About VPN profiles A VPN profile contains the information that you require to log in to a VPN. If your organization uses a VPN to control access to its network, you might be able to log in to the VPN and access your organization's network using a Wi-Fi network. Depending on your organization, you might have more than one VPN profile on your BlackBerry device. For more information about VPN profiles, contact your administrator. 253 User Guide Security Prerequisites: Logging in to a VPN Your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. The Wi-Fi network that your device is connected to must support connections to a VPN. For more information, contact your administrator. If you use a software token to log in to a VPN, the software token must be on your device and the software token information that appears in the VPN profile must be correct. In the device options, click Security Options. Log in to a VPN 1. 2. Click VPN. 3. Select the Enable VPN check box. 4. Click Log in. In the device options, click Security Options. Change the user name and password for a VPN profile 1. 2. Click VPN. 3. Highlight a VPN profile. 4. Press the Menu key. 5. Click Edit. 6. 7. 8. Press the Menu key. 9. Click Save. In the User name field, change the user name. In the User password field, change the user password. Change the software token for a VPN profile To perform this task, the software token that you want to use must be installed on your BlackBerry device. For more information, contact your administrator. In the device options, click Security Options. 1. 2. Click VPN. 3. Highlight a VPN profile. 4. Press the Menu key. 5. Click Edit. 6. Set the Token serial number field. 7. Press the Menu key. 8. Click Save. 254 User Guide Security About security self-tests Security self-tests are designed to verify that security software is implemented correctly on your BlackBerry device. The tests should run automatically when your device restarts. In the device options, click Security Options. Verify security software 1. 2. Click General Settings. 3. Press the Menu key. 4. Click Verify Security Software. Third-party application control About permissions for third-party applications You can set permissions that control how third-party applications on your BlackBerry device interact with the other applications on your device. For example, you can control whether third-party applications can access data or the Internet, make calls, or use Bluetooth connections. If you have added third-party applications to your device, the device firewall is designed to prevent these applications from sending or receiving data without your knowledge. Before a third-party application sends or receives data, a dialog box prompts you to accept or deny the connection request. If you turn off the prompt, you can reset the firewall options to receive the connection prompt again. In the device options, click Security Options. Reset connection permissions for third-party applications 1. 2. Click Firewall. 3. Press the Menu key. 4. Click Reset Settings. About direct Internet connections for third-party applications Some third-party applications that you add to your BlackBerry device might require a direct TCP or HTTP connection to the Internet. For example, a stock price application might need to connect to the Internet to retrieve the latest stock prices. You might have to set the APN that the third-party application uses for this connection. Set up a direct Internet connection for a third-party application To obtain the user name and password for the APN, contact your wireless service provider. 1. 2. Click TCP. In the device options, click Advanced Options. 255 User Guide Security Type the APN information. 3. 4. Press the Menu key. 5. Click Save. Turn on safe mode When you start your BlackBerry device, you can turn on safe mode to prevent third-party applications from running automatically. This safe mode enables you to troubleshoot or remove any unwanted applications. Remove and reinsert the battery. 1. 2. When the red LED light goes out, press and hold the Escape key as the device is loading. 3. When the dialog appears, click OK. When safe mode is on, a safe mode indicator appears in the device status section of the Home screen. To turn off safe mode, repeat step 1. Set permissions for a third-party application Note: Changing permissions for third-party applications can significantly affect the operation of applications on your BlackBerry device. For more information about how changing these permissions might affect the operation of the applications on your device, contact your wireless service provider or administrator. 1. 2. Click Applications. 3. Highlight a third-party application. 4. Press the Menu key. 5. Perform one of the following actions:
In the device options, click Advanced Options. To set permissions for the highlighted third-party application, click Edit Permissions. To set permissions for all third-party applications, click Edit Default Permissions. 6. Expand Connections, Interactions, or User Data. 7. Change the permission fields. 8. Press the Menu key. 9. Click Save. Connection permissions for third-party applications USB:
Set whether third-party applications can use physical connections, such as a USB cable or RS-232 cable, that you have set up for your BlackBerry device. Bluetooth:
Set whether third-party applications can use Bluetooth connections. Phone:
Set whether third-party applications can make calls or access call logs. 256 User Guide Location Data:
Security Set whether third-party applications can use your GPS location information. Server Network:
Set whether third-party applications can access the Internet or your organization's intranet using your organization's network. Internet:
Set whether third-party applications can access the Internet through your wireless service provider (for example, using a direct Internet connection or a WAP gateway). Wi-Fi:
Set whether third-party applications can use Wi-Fi connections. Interaction permissions for third-party applications Cross Application Communication:
Specify whether third-party applications can communicate and share data with other applications on your BlackBerry device. Device Settings:
Specify whether third-party applications can turn on or turn off your device or change device options, such as display options. Media:
Specify whether third-party applications can access media files on your device. Application Management:
Specify whether third-party applications can add or delete application modules or access module information such as an application name or version. Themes:
Specify whether your device can use third-party applications as a source for customized themes. Input Simulation:
Specify whether third-party applications can simulate actions, such as pressing a key on your device. Browser Filtering:
Specify whether third-party applications can register browser filters with the browser on your device to add, change, or delete web site content before it appears in your browser. Screen Capturing:
Specify whether third-party applications can take screen shots of the device screen. Security Timer Reset:
Specify whether third-party applications can reset the duration that your device remains unlocked after you stop using it. 257 User Guide Security Data permissions for third-party applications Email:
Set whether third-party applications can access email messages, SMS text messages, MMS messages, or PIN messages on your BlackBerry device. Organizer Data:
Set whether third-party applications can access organizer data such as contacts, calendar entries, tasks, or memos. Files:
Set whether third-party applications can access files that you store on your device. For example, you can set whether third-party applications can access files that you transfer to your device using the media manager tool of the BlackBerry Desktop Manager or Bluetooth technology. Security Data:
Set whether third-party applications can access certificates or keys in the key store on your device. Security troubleshooting I cannot download a certificate If you changed the connection type that your BlackBerry device uses to connect to the LDAP certificate server, try switching to the default connection type. I cannot unlock my device using my smart card Try performing the following actions:
Verify that the correct smart card is inserted in the smart card reader. Verify that the smart card is inserted in the smart card reader correctly. Verify that you typed the smart card password correctly. You should have received this password when you received your smart card. If you use a certificate to authenticate your smart card, verify that the certificate is not revoked or expired. I cannot connect to a Wi-Fi network or log in to a VPN using a software token Verify that the time on your BlackBerry device is synchronized with the network time. Related topics Get the date and time from the wireless network automatically, 119 258 User Guide Security My device prompts me to make an emergency call when I type a password If your BlackBerry device password contains a combination of letters that corresponds to an emergency access number, your device might prompt you to make an emergency call when you type your device password. To continue typing your device password, press the Escape key. 259 User Guide Service books and diagnostic reports 260 User Guide Service books and diagnostic reports Service books and diagnostic reports Service books About service books Service books determine which services are available on your BlackBerry device. Your wireless service provider or administrator can send service books to your device over the wireless network. If your device is associated with an email account that uses a BlackBerry Enterprise Server, you can also receive service books on your device by connecting your device to the BlackBerry Desktop Manager. In the device options, click Advanced Options. Accept a service book 1. 2. Click Service Book. 3. Highlight the new service book. 4. Press the Menu key. 5. Click Accept. In the device options, click Advanced Options. Delete a service book 1. 2. Click Service Book. 3. Highlight a service book. 4. Press the Menu key. 5. Click Delete. To restore a service book, press the Menu key. Click Undelete. Diagnostic reports About diagnostic reports Diagnostic reports provide wireless configuration and connection information for your BlackBerry device. If you cannot connect to the wireless network or access services such as email messaging, your wireless service provider or administrator might ask you to run and submit a diagnostic report. Your wireless service provider or administrator can use the report to help you troubleshoot the problem. Run a diagnostic report 1. 2. Press the Menu key. In the device options, click Mobile Network. 261 User Guide Service books and diagnostic reports 3. Click Diagnostics Test. 4. Press the Menu key. 5. Click Run. In the device options, click Mobile Network. View a diagnostic report 1. 2. Press the Menu key. 3. Click Diagnostics Test. 4. Highlight a report. 5. Press the Menu key. 6. Click View Report. In the device options, click Mobile Network. Submit a diagnostic report 1. 2. Press the Menu key. 3. Click Diagnostics Test. 4. Highlight a report. 5. Press the Menu key. 6. Click Email Report or PIN Report. In the device options, click Mobile Network. Delete a diagnostic report 1. 2. Press the Menu key. 3. Click Diagnostics Test. 4. Highlight a report. 5. Press the Menu key. 6. Click Delete or Delete All. In the device options, click Mobile Network. Set a default recipient for diagnostic reports If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry device sends the report to that recipient. If you want to specify a recipient each time that you submit a report, do not set the default recipient. 1. 2. Press the Menu key. 3. Click Diagnostics Test. 4. Press the Menu key. 5. Click Options. 6. 7. Press the Menu key. 8. Click Save. Type the contact information. 262 User Guide Service books and diagnostic reports I cannot run or submit a diagnostic report Try performing the following actions:
Try running the diagnostic report again. In the diagnostic report, press the Menu key. Click Repeat All Steps. If you cannot submit a diagnostic report to an email address, try submitting the report to a PIN. Likewise, if you cannot submit a diagnostic report to a PIN, try submitting the report to an email address. View the version number of the BlackBerry Device Software on your device In the device options, click About. To return to the device options, press the Escape key three times. Wi-Fi diagnostic reports About Wi-Fi diagnostic reports Wi-Fi diagnostic reports provide Wi-Fi configuration and connection information for your BlackBerry device. If you cannot connect to a Wi-Fi network or access services such as email messaging, your wireless service provider or administrator might ask you to submit a Wi-
Fi diagnostic report. Your wireless service provider or administrator can use the report to help you troubleshoot the problem. In the device options, click Wi-Fi Connections. Submit a Wi-Fi diagnostic report 1. 2. Press the Menu key. 3. Highlight Wi-Fi Tools. 4. Roll the trackball to the right. 5. Click Wi-Fi Diagnostics. 6. Press the Menu key. 7. Click Email Report or PIN Report. In the device options, click Wi-Fi Connections. Include advanced data in Wi-Fi diagnostic reports 1. 2. Press the Menu key. 3. Highlight Wi-Fi Tools. 4. Roll the trackball to the right. 5. Click Wi-Fi Diagnostics. 6. Press the Menu key. 7. Click Options. 8. Change the Display Mode field to Advanced. 9. Press the Menu key. 263 User Guide 10. Click Save. Service books and diagnostic reports In the device options, click Wi-Fi Connections. Set a default recipient for Wi-Fi diagnostic reports If you set a default recipient, each time that you submit a Wi-Fi diagnostic report, your BlackBerry device sends the report to that recipient. If you want to specify a recipient each time that you submit a report, do not set a default recipient. 1. 2. Press the Menu key. 3. Highlight Wi-Fi Tools. 4. Roll the trackball to the right. 5. Click Wi-Fi Diagnostics. 6. Press the Menu key. 7. Click Options. 8. 9. Press the Menu key. 10. Click Save. Type the contact information. 264 User Guide BrickBreaker BrickBreaker About BrickBreaker The object of BrickBreaker is to destroy bricks using a paddle and a ball. During the game, capsules fall from the bricks that you destroy. The capsules provide you with different mechanisms for destroying bricks or controlling the ball or paddle. When you hit the ball with your paddle 50 times on any level, the bricks descend one space every few seconds. BrickBreaker capsules Long:
This capsule makes the paddle longer. Slow:
This capsule slows down the ball. Gun:
This capsule enables you to shoot three bullets at the bricks; a bullet can destroy unbreakable bricks. Laser:
This capsule enables you to shoot unlimited laser beams at the bricks. Multi:
This capsule puts four balls in play. Catch:
This capsule enables you to catch and hold the ball. Flip:
This capsule changes the direction of the paddle. Wrap:
This capsule enables you to move the paddle beyond the edge of the screen. Bomb:
This capsule destroys the next brick that you hit and damages nearby bricks. Life:
This capsule gives you an additional life. 265 User Guide BrickBreaker BrickBreaker scoring Catching a capsule:
50 points Shooting a brick with the gun:
50 points Hitting a brick with the ball:
10 points Shooting a brick with the laser:
5 points Damaging a brick with a bomb:
5 points Play BrickBreaker To move the paddle, roll the trackball. To release the ball in catch mode, press the Space key. To shoot the laser or gun, press the Space key. Adjust the volume To increase the volume, press the Volume Up key. To decrease the volume, press the Volume Down key. Set the paddle speed 1. 2. Click Options. 3. Perform any of the following actions:
In BrickBreaker, press the Menu key. To set the paddle speed, set the Paddle movement speed field. To accelerate the paddle as you roll the trackball, select the Paddle acceleration check box. 4. Press the Menu key. 5. Click Save. Submit a score to the BrickBreaker high score web site 1. In BrickBreaker, press the Menu key. 266 User Guide BrickBreaker 2. Click Send High Score. Check the high scores on the BrickBreaker web site 1. 2. Click High Scores. In BrickBreaker, press the Menu key. 267 User Guide Glossary 268 User Guide Glossary ADN Glossary An abbreviated dialing number (ADN) is a short telephone number, such as 911 or 112, that is used to reach public services. APN access point name BCC blind carbon copy BlackBerry enabled device A BlackBerry enabled device is a device with BlackBerry Connect software, a device with BlackBerry Built-In software, or a device that is running the BlackBerry Application Suite. BlackBerry enabled devices provide users with access to BlackBerry device applications and BlackBerry services. BlackBerry MDS BlackBerry Mobile Data System CC carbon copy certificate A certificate is a digital document that binds the identity and public key of a certificate subject. Each certificate has an corresponding private key that is stored separately. A certificate authority signs the certificate to indicate that it is authentic and can be trusted. CMIME Compressed Multipurpose Internet Mail Extensions CRL certificate revocation list CRL server A BlackBerry device uses a CRL server to check the most recently published revocation status of a certificate. Certificate authorities publish certificate revocation lists on CRL servers. DNS Domain Name System DSA Digital Signature Algorithm EAP-FAST Extensible Authentication Protocol Flexible Authentication via Secure Tunneling EAP-SIM 269 User Guide Glossary Extensible Authentication Protocol Subscriber Identity Module EAP-TLS Extensible Authentication Protocol Transport Layer Security EAP-TTLS Extensible Authentication Protocol Tunneled Transport Layer Security ECC Elliptic Curve Cryptography FDN Fixed Dialing Number FIPS Federal Information Processing Standards GPS Global Positioning System HTTP Hypertext Transfer Protocol IMSI International Mobile Subscriber Identity IP Internet Protocol LDAP Lightweight Directory Access Protocol LDAP certificate server A BlackBerry device uses an LDAP certificate server to search for and download certificates and PGP keys. LED light-emitting diode mass storage mode Mass storage mode enables users to transfer files between a media card and their computer when they connect their BlackBerry device to their computer. MCC mobile country code MMS 270 User Guide Glossary Multimedia Messaging Service MNC mobile network code OCSP Online Certificate Status Protocol OCSP server A BlackBerry device uses an OCSP server to check the revocation status of a certificate on demand. PEAP Protected Extensible Authentication Protocol personal certificate A personal certificate is a certificate that a certificate authority assigns to a user. personal PGP key A personal PGP key is made up of a PGP public key and PGP private key for a user. PIN personal identification number private key A private key is a key that only the certificate subject can use. Private key information is not distributed publically. BlackBerry devices use private keys to sign email messages or PIN messages that users send and to decrypt email messages that users receive. public key A public key is a key that people other than the certificate subject can use. BlackBerry devices use public keys to encrypt email messages or PIN messages that users send to certificate subjects and to verify the signature on email messages or PIN messages that users receive from certificate subjects. root certificate A root certificate is a self-signed certificate and usually belongs to a certificate authority. RTSP Real Time Streaming Protocol SAN subject alternative name SDN A service dialing number (SDN) is a number that is preloaded on your SIM card by your wireless service provider that you can use to access information about your device service, such as the current call forwarding status. SHA 271 User Guide Glossary Secure Hash Algorithm SIM Subscriber Identity Module S/MIME Secure Multipurpose Internet Mail Extensions SMS Short Message Service SMSC Short Message Service Center SSID service set identifier Secure Sockets Layer Transmission Control Protocol SSL TCP TLS Transport Layer Security Triple DES Triple Data Encryption Standard TTY teletype UMA Unlicensed Mobile Access VPN virtual private network WAN wide area network WAP Wireless Application Protocol WEP Wired Equivalent Privacy 272 User Guide Glossary WML Wireless Markup Language WPA Wi-Fi Protected Access WTLS Wireless Transport Layer Security 273 User Guide Legal notice 274 User Guide Legal notice Legal notice 2008 Research In Motion Limited. All rights reserved. BlackBerry, RIM, Research In Motion, SureType and related trademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used as trademarks in the U.S., Canada, and countries around the world. Bluetooth is a trademark of Bluetooth SIG. DataViz, Word to Go, Slideshow to Go, and Sheet to Go are trademarks of DataViz. IBM, Domino, Lotus, and Lotus Notes are trademarks of International Business Machines Corporation. JavaScript is a trademark of Sun Microsystems, Inc. Microsoft and Outlook are trademarks of Microsoft Corporation. Novell and GroupWise are trademarks of Novell, Inc. PGP, PGP Desktop Professional, and PGP Universal Server are trademarks of PGP Corporation. Roxio is a trademark of Sonic Solutions. RSA is a trademark of RSA Security. vCard is a trademark of the Internet Mail Consortium. Wi-Fi, Wi-Fi Protected Access, Wi-Fi Protected Setup, and WPA are trademarks of the Wi-Fi Alliance. All other trademarks are the properties of their respective owners. Portions of the BlackBerry Device Software are copyright 2007-2008 The FreeType Project (www.freetype.org). All rights reserved. The BlackBerry smartphone and other devices and/or associated software are protected by copyright, international treaties, and various patents, including one or more of the following U.S. patents: 6,278,442; 6,271,605; 6,219,694; 6,075,470; 6,073,318; D445,428; D433,460;
D416,256. Other patents are registered or pending in the U.S. and in various countries around the world. Visit www.rim.com/patents for a list of RIM (as hereinafter defined) patents. This documentation including all documentation incorporated by reference herein such as documentation provided or made available at www.blackberry.com/go/docs is provided or made accessible "AS IS" and "AS AVAILABLE" and without condition, endorsement, guarantee, representation, or warranty of any kind by Research In Motion Limited and its affiliated companies ("RIM") and RIM assumes no responsibility for any typographical, technical, or other inaccuracies, errors, or omissions in this documentation. In order to protect RIM proprietary and confidential information and/or trade secrets, this documentation may describe some aspects of RIM technology in generalized terms. RIM reserves the right to periodically change information that is contained in this documentation; however, RIM makes no commitment to provide any such changes, updates, enhancements, or other additions to this documentation to you in a timely manner or at all. This documentation might contain references to third-party sources of information, hardware or software, products or services including components and content such as content protected by copyright and/or third-party web sites (collectively the "Third Party Products and Services"). RIM does not control, and is not responsible for, any Third Party Products and Services including, without limitation the content, accuracy, copyright compliance, compatibility, performance, trustworthiness, legality, decency, links, or any other aspect of Third Party Products and Services. 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BlackBerry 8220 smartphone model number: RBY41GW Research In Motion Limited 295 Phillip Street Waterloo, ON N2L 3W8 276 User Guide Legal notice Canada Research In Motion UK Limited 200 Bath Road Slough, Berkshire SL1 3XE United Kingdom Published in Canada 277
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Safety and Product Information BlackBerry Pearl 8220 Smartphone MAT-19789-001 | PRINTSPEC-021 SWDT43156-449546-0626050154-001 | RBY41GW Contents Safety and product information.........................................................................................................................3 Safety tips.......................................................................................................................................................................3 Safety information........................................................................................................................................................5 Compliance information............................................................................................................................................. 17 Product information....................................................................................................................................................25 Legal notice..........................................................................................................................................................29 2 Safety and product information Safety tips Tip Description Read the compliance information and the guidelines for the safe use of your BlackBerry device found in this guide. Use only approved accessories with your device. Maintain the prescribed distance between your device and your body. Do not rely on your device for emergency communications. Your device contains small parts that might be a choking hazard. Keep your device away from medical devices. Do not put your device in contact with liquids. Do not put your device in contact with magnets. 3 Tip Description Your device might produce loud sounds. Your device might produce bright and or flashing lights. Do not use your device while driving. Do not use your device while refueling. Do not use or store your device in extreme temperatures. Do not dispose of your device in a fire. Do not disassemble your device. Turn off your device in aircrafts. Turn off your device in explosive environments. 4 Safety information Please read these safety and operation instructions before using the BlackBerry device or any accessories provided with the device. Retain these instructions for future use. In some countries there may be restrictions on using Bluetooth enabled and wireless devices with encryption software. Check with your local authorities. Electrical safety Charge the BlackBerry device using only the USB cable ASY -18071-001, travel charger ASY-18078-001, or ASY-18080-001, automotive charger ASY-04195-002, charging pod ASY-14396-006, or other charging accessory provided or specifically approved by Research In Motion Limited (RIM) for use with this BlackBerry device. Any approval from RIM under this document must be in writing and must be from a person authorized to provide such approval. Use of any other accessory might invalidate any warranty provided with the BlackBerry device and might be dangerous. Use the charging accessories provided with the BlackBerry device or any other RIM approved charging accessories only from the type of power source indicated on the marking label. Before using any power supply, verify that the mains voltage is in accordance with the voltage printed on the power supply. Do not overload power outlets, extension cords, or convenience receptacles as this might result in a risk of fire or electric shock. To reduce the risk of damage to the cord or the plug, pull the plug rather than the cord when you disconnect the charging accessory from the power outlet or convenience receptacle. 5 Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the point where the power cord connects to the BlackBerry device. Unplug charging accessories during lightning storms or when unused for long periods of time. Do not use charging accessories outside or in any area exposed to the elements. For more information about inserting the lithium-ion battery and connecting the power supply, see the documentation that came with the BlackBerry device. Battery safety and disposal The BlackBerry device contains a removable lithium-ion battery. Do not dispose of either the BlackBerry device or the lithium-ion battery in a fire. Dispose of the lithium-ion battery in accordance with the laws and regulations in your area governing disposal of such cell types. The lithium-ion battery might present a fire or chemical burn hazard if mistreated. Do not disassemble, crush, or puncture the lithium-ion battery. Do not heat the lithium-ion battery above 140F (60C). Do not allow metal objects to contact the battery terminals. 6 Use only the lithium-ion battery that Research In Motion (RIM) specifies for use with your particular BlackBerry device model. RIM specifies lithium-ion batteries for use in BlackBerry devices in compliance with IEEE Std 1725-200x. Using any other lithium-ion battery might invalidate any warranty provided with the BlackBerry device and might present a risk of fire or explosion. Battery usage by children should be supervised. When this icon appears on your BlackBerry device, the lithium-ion battery is not inserted or an invalid lithium-ion battery is inserted. If you have inserted an invalid lithium-ion battery, remove it immediately and insert the lithium-ion battery that RIM specifies for use with your particular BlackBerry device model. If you have inserted the lithium-
ion battery that is specified for use with your particular BlackBerry device model, remove and reinsert the lithium-ion battery. Verify that the battery connectors align with the connectors on your BlackBerry device. 7 Device disposal The BlackBerry device should not be placed in household waste bins. Please check local regulations for information about the disposal of electronic products in your area. Safe use guidelines When transporting the BlackBerry device, always store the device in a Research In Motion (RIM) approved carrying solution. Do not place heavy objects on the BlackBerry device. Do not attempt to modify or service the BlackBerry device. Do not attempt to cover or push objects into openings on the BlackBerry device unless instructed to do so in the device documentation supplied by RIM. Do not open or close the flip with excessive force. Do not twist the flip. 8 Driving safety Check the laws and regulations regarding the use of wireless devices in the areas where you drive. Always obey them. Also, if using the BlackBerry device in your car, please use the following minimum guidelines:
Give your full attention to driving; driving safely is your first responsibility. Use hands-free operation if it is available. Pull off the road and park before using your BlackBerry device in any way. Research In Motion (RIM) recommends that you do not use the BlackBerry device while driving. Instead, consider having a passenger in the vehicle use the BlackBerry device for you, or find a safe location to stop your vehicle prior to using the device. Store the BlackBerry device safely before driving your vehicle. Do not use any charging accessory as a means of storing the BlackBerry device while you are in a vehicle. If your vehicle is equipped with an air bag, do not place the BlackBerry device or other objects above the air bag, or in the air bag deployment area. If in-vehicle wireless equipment is improperly stored or installed, and the air bag inflates, serious injury could result. Radio frequency (RF) signals might affect improperly installed or inadequately shielded electronic systems in motor vehicles. Check with the manufacturer or its representative regarding your vehicle. If any equipment has been added to your vehicle, you should also consult the manufacturer of that equipment for information on RF signals. 9 Accessories Use only those accessories approved by Research In Motion (RIM). Using any accessories not approved by RIM for use with this particular BlackBerry device model might invalidate any approval or warranty applicable to the device, might result in the non-operation of the device, and might be dangerous. Antenna care Use only the supplied integrated antenna. Unauthorized antenna modifications or attachments could damage the BlackBerry device and might violate U.S. Federal Communications Commission (FCC) regulations. Operating and storage temperatures Situate the BlackBerry device or device accessories away from heat sources, such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat. If you are not going to use the BlackBerry device for more than two weeks, turn off the device power, remove the battery, and follow the operating and storage temperatures listed in the following table:
Device operating Device storage Travel charger operating 32 to 122F (0 to 50C) 50 to 86F (10 to 30C) 32 to 113F (0 to 45C) 10 Travel charger storage
-22 to 167F (-30 to 75C) Interference with electronic equipment Most modern electronic equipment is shielded from radio frequency (RF) signals. However, certain electronic equipment might not be shielded against the RF signals from the BlackBerry device. Pacemakers: Consult a physician or the manufacturer of your pacemaker if you have any questions regarding the effect of RF signals on your pacemaker. If you have a pacemaker, verify that you are using the BlackBerry device in accordance with the safety requirements associated with your particular pacemaker, which might include the following requirements:
Always keep the BlackBerry device more than 7 inches (20 cm) from the pacemaker when the device is turned on. Do not carry the BlackBerry device in your breast pocket. When using the phone on the BlackBerry device, use the ear opposite the pacemaker for making and receiving calls to minimize the potential interference. If you have any reason to suspect that interference is taking place, turn off all wireless connections on the BlackBerry device immediately. Hearing aids: Some digital wireless devices may interfere with some hearing aids. In the event of such interference, consult your wireless service provider or contact the manufacturer of your hearing aid to discuss alternatives. 11 Other medical devices: If you use any other personal medical device, consult the manufacturer of your device to determine if the device is adequately shielded from external RF energy. Your physician may be able to assist you in obtaining this information. Health care facilities: Turn off all wireless connections on the BlackBerry device in health care facilities when any regulations posted in these areas instruct you to do so. Hospitals or health care facilities may be using equipment that could be sensitive to external RF energy. Aircraft: Federal Aviation Administration (FAA) and Federal Communications Commission
(FCC) regulations prohibit using the radio of wireless devices while in the air. Turn off all wireless connections on the BlackBerry device before boarding an aircraft. The effect of using the BlackBerry device with wireless connections turned on in an aircraft is unknown. Such use might affect aircraft instrumentation, communication, and performance, might disrupt the network, might otherwise be dangerous to the operation of the aircraft, and might be illegal. With all wireless connections on the BlackBerry device turned off, use only non-radio based device applications in accordance with airline regulations for electronic devices. Dangerous areas The BlackBerry device is not an intrinsically safe device and is not suitable for use in hazardous environments, where such devices are required, including without limitation, in presence of gas fumes, explosive dust situations, operation of nuclear facilities, aircraft navigation or communication services, air traffic control, and life support or weapons systems. Potentially explosive atmospheres: Turn off all wireless connections on the BlackBerry device when in any area with a potentially explosive atmosphere, and obey all signs and instructions. Sparks in such areas could cause an explosion or fire resulting in bodily injury or even death. 12 Areas with a potentially explosive atmosphere are often, but not always, clearly marked. They include fueling areas such as gasoline or petrol stations; below deck on boats; fuel or chemical transfer or storage facilities; vehicles using liquefied petroleum gas (such as propane or butane);
areas where the air contains chemicals or particles, such as grain, dust, or metal powders; and any other area where you would normally be advised to turn off your vehicle engine. Do not use the phone on the BlackBerry device to report a gas leak in the vicinity of the leak. Leave the area and, if the phone is available and active on the BlackBerry device, make the call from a safe location. Blasting areas: To avoid interfering with blasting operations, turn off all wireless connections on the BlackBerry device when in a blasting area or in areas posted: Turn off two-way radio. Obey all signs and instructions. Service Only qualified service personnel should perform repairs to the BlackBerry device. Disconnect the power supply cables from the computer or electrical outlet and refer the BlackBerry device or charging accessory for service to qualified service personnel if any of the following situations occur:
the power supply cord, plug, or connector is damaged liquid has been spilled or objects have fallen into the BlackBerry device or charging accessory the BlackBerry device or charging accessory has been exposed to rain or water the BlackBerry device or charging accessory becomes very hot to the touch the BlackBerry device or charging accessory has been dropped or damaged in any way 13 the BlackBerry device or charging accessory does not operate normally by following the instructions in the user documentation the BlackBerry device or charging accessory exhibits a distinct change in performance Do not attempt to disassemble the BlackBerry device or any charging accessory. To reduce the risk of fire or electric shock, adjust only those controls that are covered in the user documentation for the BlackBerry device. An improper adjustment of other controls might cause damage and will often require extensive work by a qualified technician to restore the BlackBerry device, charging accessory, or any other accessory to normal operation. Failure to observe all safety instructions contained in the user documentation for the BlackBerry device will void the Limited Warranty and might lead to suspension or denial of services to the offender, legal action, or both. Additional safety guidelines Speakerphone: The BlackBerry device is equipped with a speakerphone that can generate audio levels loud enough for phone call operation while holding the device at an arm's length from your head. When using your BlackBerry device speakerphone, never hold the device to your ear. Serious and permanent hearing damage could occur. Camera: Certain jurisdictions might prohibit or restrict your use of certain features on the BlackBerry device. When taking, processing, or using pictures, obey all laws, regulations, procedures, and policies, including, without limitation, any copyright, personal privacy, trade secret, or security laws which might govern or restrict you while using the BlackBerry device. Honor the personal rights of others. Copyright protections might prevent you from copying, 14 modifying, transferring, or forwarding some pictures, music (including ring tones), or other content. Do not aim the camera directly at the sun or any other bright light. This action could cause serious damage to your eyes or damage the BlackBerry device. Camera flash, trackball lights, and LED aperture: Exposure to flashing lights on the BlackBerry device can cause epileptic seizures or blackouts and might be dangerous to you or others. In the event that you experience, or your use of the BlackBerry device causes in others, any disorientation, loss of awareness, twitching, convulsions, or any involuntary movements, stop using the BlackBerry device immediately and consult a physician. If you are susceptible to epileptic seizures or blackouts, consult your physician before using the BlackBerry device. Caution: Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure. Audio files: The BlackBerry device has the capability to play audio files. When listening to audio files using headphones, permanent hearing loss might occur if headphones are used at a high volume. Avoid increasing the volume of your headphones to block out noisy surroundings. If you experience ringing in your ears or muffled speech, consult a physician to have your hearing checked. Liquids and foreign objects: Never push objects of any kind into the BlackBerry device or device accessories through openings as this action might cause a short circuit, a fire, or electric shock. Do not use the BlackBerry device or device accessories near water (for example, near a bathtub or a sink, in a wet basement, or near a swimming pool). Never spill liquid of any kind on the BlackBerry device or device accessories. Stability: Do not place the BlackBerry device or device accessory on any unstable surface. It could fall, thereby potentially causing serious injury to a person and serious damage to the BlackBerry device or device accessory. Take care when using the BlackBerry device with any charging accessories to route the power cord in a way that reduces the risk of injury to others, such as by tripping or choking. 15 Cleaning: Do not use liquid, aerosol cleaners, or solvents on or near the BlackBerry device or device accessory. Clean only with a soft dry cloth. Disconnect any cables from the computer and unplug any charging accessories from the electrical outlet before cleaning either the BlackBerry device or the charging accessory. Repetitive strain: When using the BlackBerry device, take frequent breaks. If you experience any discomfort in your neck, shoulders, arms, wrists, hands (including thumbs and fingers), or other parts of the body when using the BlackBerry device, cease use immediately. If discomfort persists, consult a physician. Holster: The BlackBerry device might not come with a holster (body-worn accessory). If you wear the BlackBerry device on your body, always put the device in a BlackBerry device holster supplied or approved by Research In Motion (RIM). If you do not use a holster supplied or approved by RIM when you carry the BlackBerry device, keep the device at least 0.98 inches
(25 mm) from your body when the BlackBerry device is turned on and connected to a wireless network. When using any data feature of the BlackBerry device, with or without a USB cable, keep the device at least 0.98 inches (25 mm) from your body. Using accessories that are not supplied or approved by RIM might cause your BlackBerry device to exceed radio frequency (RF) exposure guidelines. Carrying solutions: Most BlackBerry carrying solutions for BlackBerry devices, for example holsters, totes, and pouches, incorporate a magnet into the physical structure of the carrying solution. Do not place items containing magnetic strip components such as debit cards, credit cards, hotel key cards, phone cards, or similar items near BlackBerry carrying solutions which incorporate a magnet into the physical structure of the carrying solution as the magnet might damage or erase the data stored on the magnetic strip. 16 Compliance information Exposure to radio frequency signals The BlackBerry device radio is a low power radio transmitter and receiver. When the BlackBerry device radio is turned on, it receives and also sends out radio frequency (RF) signals. The BlackBerry device is designed to comply with Federal Communications Commission (FCC), Ministry of Internal Affairs and Communications (MIC), and Industry Canada (IC) guidelines respecting safety levels of RF exposure for wireless devices, which in turn are consistent with the following safety standards previously set by Canadian, U.S., and international standards bodies:
ANSI/IEEE C95.1, 1999, American National Standards Institute/Institute of Electrical and Electronics Engineers Standard for Safety Levels with Respect to Human Exposure to Radio Frequency Electromagnetic Fields, 3 kHz to 300 GHz National Council on Radiation Protection and Measurements (NCRP) Report 86, 1986, Biological Effects and Exposure Criteria for Radiofrequency Electromagnetic Fields Health Canada, Safety Code 6, 1999, Limits of Human Exposure to Radiofrequency Electromagnetic Fields in the Frequency Range from 3 kHz to 300 GHz EN 50360, 2001, Product standard to demonstrate the compliance of mobile phones with the basic restrictions related to human exposure to electromagnetic fields (300 MHz to 3 GHz) 17 International Commission on Non-Ionizing Radiation Protection (ICNIRP), 1998, Guidelines for Limiting Exposure to Time-Varying Electric, Magnetic, and Electromagnetic fields (up to 300 GHz) Official Journal of the European Union (OJEU), 1999, Council Recommendation of 12 July 1999 on the limitation of exposure of the general public to electromagnetic fields (0 Hz to 300 GHz) MIC, 2001, Article 14-2 of the Ordinance for Regulating Radio Equipment To maintain compliance with FCC, IC, MIC, and EU RF exposure guidelines when you carry the BlackBerry device on your body, use only accessories that are supplied or approved by Research In Motion (RIM). Use of accessories that are not expressly approved by RIM might violate FCC, IC, and EU RF exposure guidelines and might void any warranty applicable to the BlackBerry device. If you do not use a body-worn accessory supplied or approved by RIM when you carry the BlackBerry device, keep the device at least 0.98 inches (25 mm) from your body when the BlackBerry device is turned on and connected to a wireless network. When using any data feature of the BlackBerry device, with or without a USB cable, keep the device at least 0.98 inches (25 mm) from your body. If you use a body-worn accessory not supplied by RIM when you carry the BlackBerry device, verify that the accessory does not contain metal and keep the BlackBerry device at least 0.98 inches (25 mm) from your body when the BlackBerry device is turned on and connected to a wireless network. Specific absorption rate data THIS WIRELESS DEVICE MODEL MEETS GOVERNMENT REQUIREMENTS FOR EXPOSURE TO RADIO WAVES. 18 The BlackBerry device is a radio transmitter and receiver. It is designed and manufactured not to exceed the emission limits for exposure to radio frequency (RF) energy set by the Federal Communications Commission (FCC) of the U.S. Government, Industry Canada of the Canadian Government (IC), and recommended by The Council of the European Union. These limits are part of comprehensive guidelines and establish permitted levels of RF energy for the general population. The guidelines are based on standards that were developed by independent scientific organizations through periodic and thorough evaluation of scientific studies. The standards include a substantial safety margin designed to assure the safety of all persons, regardless of age and health. The exposure standard for wireless devices employs a unit of measurement known as the Specific Absorption Rate, or SAR. The SAR limit set by the FCC/IC is 1.6W/kg*. The SAR limit recommended by The Council of the European Union is 2.0W/kg**. Tests for SAR are conducted using standard operating positions specified by the FCC/IC with the device transmitting at its highest certified power level in all tested frequency bands. Although the SAR is determined at the highest certified power level, the actual SAR level of the device while operating can be well below the maximum value. This is because the device is designed to operate at multiple power levels so as to use only the power required to reach the network. In general, the closer you are to a wireless base station antenna, the lower the power output. Before a wireless device model is available for sale to the public, it must be tested and certified to the FCC, IC, and The Council of the European Union that it does not exceed the limit established by the government-adopted requirement for safe exposure under the recommendations of the International Commission on Non-Ionizing Radiation Protection
(ICNIRP). The tests are performed in positions and locations (for example, at the ear and worn on the body) as required by the FCC, IC, and The Council of the European Union for each model. 19 The highest SAR value for each device model when tested for use at the ear is outlined below:
Device BlackBerry 8220 smartphone 1 g / 10 g SAR (W/kg) 1.15/0.66 The highest SAR value for the BlackBerry device model when worn on the body, in a holster approved by RIM, and keeping the device 0.98 inches (25mm) from the body, is outlined below:
Device BlackBerry 8220 smartphone 1 g / 10 g SAR (W/kg) 1.18 /0.51 Body-worn measurements differ among wireless device and phone models, depending upon available accessories and FCC, IC, and The Council of the European Union requirements. The FCC has granted an Equipment Authorization for this wireless device model with all reported SAR levels evaluated as in compliance with the FCC RF emission guidelines. SAR information on this wireless device model is on file with the FCC and can be found under the Display Grant section of www.fcc.gov/oet/ea after searching on FCC ID L6ARBY40GW. Additional information on Specific Absorption Rates (SAR) can be found on the CTIA - The Wireless Association web site at www.ctia.org. ___________________________________ 20
* In the United States and Canada, the SAR limit for mobile devices used by the public is 1.6 watts/kg (W/kg) averaged over 1 gram of tissue for the body or head (4.0 W/kg averaged over 10 grams of tissue for the extremities - hands, wrists, ankles and feet). The standard incorporates a substantial margin of safety to give additional protection for the public and to account for any variations in measurements.
** In Europe, the SAR limit for mobile devices used by the public is 2.0 watts/kg (W/kg) averaged over 10 grams of tissue for the body or head (4.0 W/kg averaged over 10 grams of tissue for the extremities - hands, wrists, ankles and feet). The standard incorporates a substantial margin of safety to give additional protection for the public and to account for any variations in measurements. The long-term characteristics or the possible physiological effects of Radio Frequency Electromagnetic fields have not been evaluated by Underwriters Laboratories Inc. (UL). FCC compliance statement (United States) FCC Class B Part 15 This device complies with Part 15 of the Federal Communications Commission (FCC) Rules. Operation is subject to the following two conditions:
This device may not cause harmful interference. This device must accept any interference received, including interference that may cause undesired operation. CAUTION: Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the users authority to operate this equipment. 21 This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturers instructions, may cause interference harmful to radio communications. There is no guarantee, however, that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment to an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio or TV technician for help. US Information Concerning the Federal Communications Commission ("FCC") Requirements for Hearing Aid Compatibility with Wireless Devices When wireless devices are used near hearing devices (such as hearing aids and cochlear implants), users may detect a buzzing, humming, or whining noise. Some hearing devices are more immune than others to this interference, and wireless devices also vary in the amount of interference they generate. 22 The wireless telephone industry has developed ratings to assist hearing device users in finding wireless devices that may be compatible with their hearing devices. Not all wireless devices have been rated. Wireless devices that are rated will have the rating displayed on their box together with other relevant approval markings. The ratings are not guarantees. Results will vary depending on the user's hearing device and hearing loss. If your hearing device is vulnerable to interference, you may not be able to use a rated wireless device successfully. Consulting with your hearing health professional and testing the wireless device with your hearing device is the best way to evaluate it for your personal needs. How the ratings work M-Ratings: Wireless devices rated M3 or M4 meet FCC requirements and are likely to generate less interference to hearing devices than wireless devices that are not labeled. M4 is the better/
higher of the two ratings. T-Ratings: Wireless devices rated T3 or T4 meet FCC requirements and are likely to be more usable with a hearing device's telecoil ("T Switch" or "Telephone Switch") than unrated wireless devices. T4 is the better/higher of the two ratings. (Note that not all hearing devices have telecoils in them.) Hearing devices may also be measured for immunity to this type of interference. Your hearing device manufacturer or hearing health professional may help you find results for your hearing device. The more immune your hearing aid is, the less likely you are to experience interference noise from wireless devices. For additional information about the FCC's actions with regard to hearing aid compatible wireless devices and other steps the FCC has taken to ensure that individuals with disabilities have access to telecommunications services, please go to www.fcc.gov/cgb/dro. 23 Industry Canada certification This BlackBerry device complies with Industry Canada RSS 102, RSS 132, RSS 133, RSS-GEN, and RSS 210, under certification number 2503A-RBV70UW 2503A-RBY40GW. Class B compliance This BlackBerry device complies with the Class B limits for radio noise emissions as set out in the interference-causing equipment standard entitled Digital Apparatus, ICES-003 of Industry Canada. EU regulatory conformance Research In Motion Limited hereby declares that this BlackBerry device is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC. The Declaration of Conformity made under Directive 1999/5/EC (HG nr.88/2003) is available for viewing at the following location in the EU community: www.blackberry.com/go/
declarationofconformity. Research In Motion UK Limited 24 200 Bath Road, Slough, Berkshire SL1 3XE United Kingdom This equipment may be operated in all European Union member countries. When operated in France, this equipment uses non harmonized frequency bands. In France, outdoor operation of a wireless device is only permitted using the 2.4 to 2.454 GHz frequency band. The BlackBerry device only operates in infrastructure mode and as a result, will not transmit in the 2.4 to 2.45 GHz frequency band other than to communicate with a wireless access point. Additional regulatory conformance Specific details about compliance to the following standards and regulatory bodies may be obtained from Research In Motion:
PCS Type Certification Review Board (PTCRB) Underwriters Laboratories (UL) 60950-1 requirements for Canada and the United States Radio and Telecommunications Terminal Equipment (R&TTE) Directive 1999/5/EC Global Certification Forum Certification Criteria (GCF CC) requirements International Electrotechnical Commission (IEC) 60825-1: Safety of Laser Products Product information 25 Product information Mechanical properties weight size (L x W x H) memory Power battery SIM interface port LED camera flash approximately 3.6 oz. (102 g) including lithium-ion battery 3.9 x 2.0 x 0.69 in. (100 x 50 x 17.5 mm) 128-MB flash memory removable, rechargeable lithium-ion cell supports 3V SIM cards USB-compatible port for data synchronization and charging LED class Class 1 LED product maximum radiated power 770.4 uW Device radio specifications Mobile network radio quad-band support 26 GSM 850, GSM 900, DCS 1800, PCS 1900 MHz power class transmitting frequency receiving frequency Class 1 (DCS 1800, PCS 1900), Class 4 (GSM 850) as defined in GSM 5.05, Class 4 (GSM 900) as defined in GSM 02.06, Class E2 (GSM 850, GSM 900, DCS 1800, PCS 1900) GSM 824 to 849 MHz, GSM 880 to 915 MHz, DCS 1710 to 1785 MHz, PCS 1850 to 1910 MHz GSM 869 to 894 MHz, GSM 925 to 960 MHz, DCS 1805 to 1880 MHz, PCS 1930 to 1990 MHz Wi-Fi network radio wireless LAN standard transmitting and receiving frequency Bluetooth radio specifications IEEE 802.11b, IEEE 802.11g 2.412 to 2.472 GHz single-band support ISM 2.4 GHz power class transmitting and receiving frequency Bluetooth Class 2 2402 to 2480 MHz 27 28 Legal notice 2008 Research In Motion Limited. All rights reserved. BlackBerry, RIM, Research In Motion, SureType and related trademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used as trademarks in the U.S., Canada, and countries around the world. Bluetooth is a trademark of Bluetooth SIG. GSM is a trademark of the GSM MOU Association. IEEE, 802.11b,802.11g , and IEEE Std 1725 are trademarks of the Institute of Electrical and Electronics Engineers, Inc. Wi-Fi is a trademark of the Wi-Fi Alliance. All other trademarks are the properties of their respective owners. Portions of the BlackBerry Device Software are copyright 2007-2008 The FreeType Project
(www.freetype.org). All rights reserved. The BlackBerry smartphone and other devices and/or associated software are protected by copyright, international treaties, and various patents, including one or more of the following U.S. patents: 6,278,442; 6,271,605; 6,219,694; 6,075,470; 6,073,318; D445,428; D433,460;
D416,256. Other patents are registered or pending in the U.S. and in various countries around the world. Visit www.rim.com/patents for a list of RIM (as hereinafter defined) patents. This documentation including all documentation incorporated by reference herein such as documentation provided or made available at www.blackberry.com/go/docs is provided or made accessible "AS IS" and "AS AVAILABLE" and without condition, endorsement, guarantee, representation, or warranty of any kind by Research In Motion Limited and its affiliated companies ("RIM") and RIM assumes no responsibility for any typographical, technical, or other inaccuracies, errors, or omissions in this documentation. In order to protect RIM proprietary and confidential information and/or trade secrets, this documentation may describe some aspects of RIM technology in generalized terms. RIM reserves the right to periodically change 29 information that is contained in this documentation; however, RIM makes no commitment to provide any such changes, updates, enhancements, or other additions to this documentation to you in a timely manner or at all. This documentation might contain references to third-party sources of information, hardware or software, products or services including components and content such as content protected by copyright and/or third-party web sites (collectively the "Third Party Products and Services"). RIM does not control, and is not responsible for, any Third Party Products and Services including, without limitation the content, accuracy, copyright compliance, compatibility, performance, trustworthiness, legality, decency, links, or any other aspect of Third Party Products and Services. The inclusion of a reference to Third Party Products and Services in this documentation does not imply endorsement by RIM of the Third Party Products and Services or the third party in any way. EXCEPT TO THE EXTENT SPECIFICALLY PROHIBITED BY APPLICABLE LAW IN YOUR JURISDICTION, ALL CONDITIONS, ENDORSEMENTS, GUARANTEES, REPRESENTATIONS, OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY CONDITIONS, ENDORSEMENTS, GUARANTEES, REPRESENTATIONS OR WARRANTIES OF DURABILITY, FITNESS FOR A PARTICULAR PURPOSE OR USE, MERCHANTABILITY, MERCHANTABLE QUALITY, NON-INFRINGEMENT, SATISFACTORY QUALITY, OR TITLE, OR ARISING FROM A STATUTE OR CUSTOM OR A COURSE OF DEALING OR USAGE OF TRADE, OR RELATED TO THE DOCUMENTATION OR ITS USE, OR PERFORMANCE OR NON-
PERFORMANCE OF ANY SOFTWARE, HARDWARE, SERVICE, OR ANY THIRD PARTY PRODUCTS AND SERVICES REFERENCED HEREIN, ARE HEREBY EXCLUDED. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY BY STATE OR PROVINCE. SOME JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES AND CONDITIONS. TO THE EXTENT PERMITTED BY LAW, ANY IMPLIED WARRANTIES OR CONDITIONS RELATING TO THE DOCUMENTATION TO THE EXTENT THEY CANNOT BE EXCLUDED AS SET OUT 30 ABOVE, BUT CAN BE LIMITED, ARE HEREBY LIMITED TO NINETY (90) DAYS FROM THE DATE YOU FIRST ACQUIRED THE DOCUMENTATION OR THE ITEM THAT IS THE SUBJECT OF THE CLAIM. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION, IN NO EVENT SHALL RIM BE LIABLE FOR ANY TYPE OF DAMAGES RELATED TO THIS DOCUMENTATION OR ITS USE, OR PERFORMANCE OR NON-PERFORMANCE OF ANY SOFTWARE, HARDWARE, SERVICE, OR ANY THIRD PARTY PRODUCTS AND SERVICES REFERENCED HEREIN INCLUDING WITHOUT LIMITATION ANY OF THE FOLLOWING DAMAGES: DIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, OR AGGRAVATED DAMAGES, DAMAGES FOR LOSS OF PROFITS OR REVENUES, FAILURE TO REALIZE ANY EXPECTED SAVINGS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, LOSS OF BUSINESS OPPORTUNITY, OR CORRUPTION OR LOSS OF DATA, FAILURES TO TRANSMIT OR RECEIVE ANY DATA, PROBLEMS ASSOCIATED WITH ANY APPLICATIONS USED IN CONJUNCTION WITH RIM PRODUCTS OR SERVICES, DOWNTIME COSTS, LOSS OF THE USE OF RIM PRODUCTS OR SERVICES OR ANY PORTION THEREOF OR OF ANY AIRTIME SERVICES, COST OF SUBSTITUTE GOODS, COSTS OF COVER, FACILITIES OR SERVICES, COST OF CAPITAL, OR OTHER SIMILAR PECUNIARY LOSSES, WHETHER OR NOT SUCH DAMAGES WERE FORESEEN OR UNFORESEEN, AND EVEN IF RIM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION, RIM SHALL HAVE NO OTHER OBLIGATION, DUTY, OR LIABILITY WHATSOEVER IN CONTRACT, TORT, OR OTHERWISE TO YOU INCLUDING ANY LIABILITY FOR NEGLIGENCE OR STRICT LIABILITY. THE LIMITATIONS, EXCLUSIONS, AND DISCLAIMERS HEREIN SHALL APPLY: (A) IRRESPECTIVE OF THE NATURE OF THE CAUSE OF ACTION, DEMAND, OR ACTION BY YOU INCLUDING BUT NOT LIMITED TO BREACH OF CONTRACT, NEGLIGENCE, TORT, STRICT 31 LIABILITY OR ANY OTHER LEGAL THEORY AND SHALL SURVIVE A FUNDAMENTAL BREACH OR BREACHES OR THE FAILURE OF THE ESSENTIAL PURPOSE OF THIS AGREEMENT OR OF ANY REMEDY CONTAINED HEREIN; AND (B) TO RIM AND ITS AFFILIATED COMPANIES, THEIR SUCCESSORS, ASSIGNS, AGENTS, SUPPLIERS (INCLUDING AIRTIME SERVICE PROVIDERS), AUTHORIZED RIM DISTRIBUTORS (ALSO INCLUDING AIRTIME SERVICE PROVIDERS) AND THEIR RESPECTIVE DIRECTORS, EMPLOYEES, AND INDEPENDENT CONTRACTORS. IN ADDITION TO THE LIMITATIONS AND EXCLUSIONS SET OUT ABOVE, IN NO EVENT SHALL ANY DIRECTOR, EMPLOYEE, AGENT, DISTRIBUTOR, SUPPLIER, INDEPENDENT CONTRACTOR OF RIM OR ANY AFFILIATES OF RIM HAVE ANY LIABILITY ARISING FROM OR RELATED TO THE DOCUMENTATION. Prior to subscribing for, installing, or using any Third Party Products and Services, it is your responsibility to ensure that your airtime service provider has agreed to support all of their features. Installation or use of Third Party Products and Services with RIM's products and services may require one or more patent, trademark, copyright, or other licenses in order to avoid infringement or violation of third party rights. You are solely responsible for determining whether to use Third Party Products and Services and if any third party licenses are required to do so. If required you are responsible for acquiring them. You should not install or use Third Party Products and Services until all necessary licenses have been acquired. Any Third Party Products and Services that are provided with RIM's products and services are provided as a convenience to you and are provided "AS IS" with no express or implied conditions, endorsements, guarantees, representations, or warranties of any kind by RIM and RIM assumes no liability whatsoever, in relation thereto. Your use of Third Party Products and Services shall be governed by and subject to you agreeing to the terms of separate licenses and other agreements applicable thereto with third parties, except to the extent expressly covered by a license or other agreement with RIM. 32 The terms of use of any RIM product or service are set out in a separate license or other agreement with RIM applicable thereto. NOTHING IN THIS DOCUMENTATION IS INTENDED TO SUPERSEDE ANY EXPRESS WRITTEN AGREEMENTS OR WARRANTIES PROVIDED BY RIM FOR PORTIONS OF ANY RIM PRODUCT OR SERVICE OTHER THAN THIS DOCUMENTATION. BlackBerry 8220 smartphone model number: RBY41GW Research In Motion Limited 295 Phillip Street Waterloo, ON N2L 3W8 Canada Research In Motion UK Limited 200 Bath Road Slough, Berkshire SL1 3XE United Kingdom Published in Canada 33
frequency | equipment class | purpose | ||
---|---|---|---|---|
1 | 2008-09-11 | 2412 ~ 2462 | DTS - Digital Transmission System | Original Equipment |
2 | JBP - Part 15 Class B Computing Device Peripheral | |||
3 | 2402 ~ 2480 | DSS - Part 15 Spread Spectrum Transmitter | ||
4 | 1850.2 ~ 1909.8 | PCE - PCS Licensed Transmitter held to ear |
app s | Applicant Information | |||||
---|---|---|---|---|---|---|
1 2 3 4 | Effective |
2008-09-11
|
||||
1 2 3 4 | Applicant's complete, legal business name |
BlackBerry Limited
|
||||
1 2 3 4 | FCC Registration Number (FRN) |
0006040703
|
||||
1 2 3 4 | Physical Address |
2200 University Avenue East
|
||||
1 2 3 4 |
Waterloo, Ontario, N/A N2K 0A7
|
|||||
1 2 3 4 |
Canada
|
|||||
app s | TCB Information | |||||
1 2 3 4 | TCB Application Email Address |
V******@babt.com
|
||||
1 2 3 4 | TCB Scope |
A4: UNII devices & low power transmitters using spread spectrum techniques
|
||||
1 2 3 4 |
A1: Low Power Transmitters below 1 GHz (except Spread Spectrum), Unintentional Radiators, EAS (Part 11) & Consumer ISM devices
|
|||||
1 2 3 4 |
B1: Commercial mobile radio services equipment in the following 47 CFR Parts 20, 22 (cellular), 24,25 (below 3 GHz) & 27
|
|||||
app s | FCC ID | |||||
1 2 3 4 | Grantee Code |
L6A
|
||||
1 2 3 4 | Equipment Product Code |
RBY40GW
|
||||
app s | Person at the applicant's address to receive grant or for contact | |||||
1 2 3 4 | Name |
J****** W******** J******
|
||||
1 2 3 4 | Title |
Team Lead, RF Design
|
||||
1 2 3 4 | Telephone Number |
519-4********
|
||||
1 2 3 4 | Fax Number |
519-8********
|
||||
1 2 3 4 |
j******@blackberry.com
|
|||||
app s | Technical Contact | |||||
1 2 3 4 | Firm Name |
Research in Motion Limited
|
||||
1 2 3 4 |
Research in Motion Ltd
|
|||||
1 2 3 4 | Name |
M******** A********
|
||||
1 2 3 4 | Physical Address |
295 Phillip Street
|
||||
1 2 3 4 |
Waterloo, Ontario
|
|||||
1 2 3 4 |
Waterloo, Ontario, N2L 3W8
|
|||||
1 2 3 4 |
Canada
|
|||||
1 2 3 4 | Telephone Number |
(519)******** Extension:
|
||||
1 2 3 4 | Fax Number |
(519)********
|
||||
1 2 3 4 |
m******@rim.com
|
|||||
1 2 3 4 |
m******@rim.net
|
|||||
app s | Non Technical Contact | |||||
1 2 3 4 | Firm Name |
Research in Motion Limited
|
||||
1 2 3 4 |
Research in Motion Ltd
|
|||||
1 2 3 4 | Name |
M****** A****
|
||||
1 2 3 4 | Physical Address |
295 Phillip Street
|
||||
1 2 3 4 |
Waterloo, Ontario
|
|||||
1 2 3 4 |
Waterloo, Ontario, N2L 3W8
|
|||||
1 2 3 4 |
Canada
|
|||||
1 2 3 4 | Telephone Number |
(519)******** Extension:
|
||||
1 2 3 4 | Fax Number |
(519)********
|
||||
1 2 3 4 |
m******@rim.com
|
|||||
1 2 3 4 |
m******@rim.net
|
|||||
app s | Confidentiality (long or short term) | |||||
1 2 3 4 | Does this application include a request for confidentiality for any portion(s) of the data contained in this application pursuant to 47 CFR § 0.459 of the Commission Rules?: | Yes | ||||
1 2 3 4 | Long-Term Confidentiality Does this application include a request for confidentiality for any portion(s) of the data contained in this application pursuant to 47 CFR § 0.459 of the Commission Rules?: | Yes | ||||
1 2 3 4 | If so, specify the short-term confidentiality release date (MM/DD/YYYY format) | 10/13/2008 | ||||
if no date is supplied, the release date will be set to 45 calendar days past the date of grant. | ||||||
app s | Cognitive Radio & Software Defined Radio, Class, etc | |||||
1 2 3 4 | Is this application for software defined/cognitive radio authorization? | No | ||||
1 2 3 4 | Equipment Class | DTS - Digital Transmission System | ||||
1 2 3 4 | JBP - Part 15 Class B Computing Device Peripheral | |||||
1 2 3 4 | DSS - Part 15 Spread Spectrum Transmitter | |||||
1 2 3 4 | PCE - PCS Licensed Transmitter held to ear | |||||
1 2 3 4 | Description of product as it is marketed: (NOTE: This text will appear below the equipment class on the grant) | Handheld Blackberry with GSM/GPRS/EDGE 850/1900, 802.11/b/g, Bluetooth and GPS | ||||
1 2 3 4 | Related OET KnowledgeDataBase Inquiry: Is there a KDB inquiry associated with this application? | No | ||||
1 2 3 4 | Modular Equipment Type | Does not apply | ||||
1 2 3 4 | Purpose / Application is for | Original Equipment | ||||
1 2 3 4 | Composite Equipment: Is the equipment in this application a composite device subject to an additional equipment authorization? | Yes | ||||
1 2 3 4 | Related Equipment: Is the equipment in this application part of a system that operates with, or is marketed with, another device that requires an equipment authorization? | No | ||||
1 2 3 4 | Grant Comments | Output power is conducted. The highest reported DTS Head SAR was 0.176 W/kg. The highest reported DTS Body SAR was 0.106 W/kg. The highest reported DTS Body SAR using the 2.5 cms separation was 0.073 W/kg. This device and its antenna(s) must not be co-located or operated in conjunction with any antenna or transmitter not described under this FCC id. SAR compliance for body worn operating configurations must be restricted to belt-clips and holsters described in this filing, or which maintain a minimum separation distance of 2.5 cms and which contain no metallic component in the assembly. End-users must be informed of the body-worn operating requirements for satisfying RF exposure compliance. | ||||
1 2 3 4 | Output power is conducted. This device and its antenna(s) must not be co-located or operated in conjunction with any antenna or transmitter not described under this FCC id. End-users must be informed of the body-worn operating requirements for satisfying RF exposure compliance. | |||||
1 2 3 4 | Output power is ERP/EIRP. The highest reported PCE Head SAR was 1.15 W/kg. The highest reported PCE Body SAR was 1.18 W/kg. The highest reported PCE Body SAR using 2.5 cms separation was 0.63 W/kg. HAC Rating is M3T4-2007 This device and its antenna(s) must not be co-located or operated in conjunction with any antenna or transmitter not described under this FCC id. SAR compliance for body worn operating configurations must be restricted to belt-clips and holsters described in this filing, or which maintain a minimum separation distance of 2.5 cms and which contain no metallic component in the assembly. End-users must be informed of the body-worn operating requirements for satisfying RF exposure compliance. | |||||
1 2 3 4 | Is there an equipment authorization waiver associated with this application? | No | ||||
1 2 3 4 | If there is an equipment authorization waiver associated with this application, has the associated waiver been approved and all information uploaded? | No | ||||
app s | Test Firm Name and Contact Information | |||||
1 2 3 4 | Firm Name |
BlackBerry RTS
|
||||
1 2 3 4 | Name |
M**** A********
|
||||
1 2 3 4 | Telephone Number |
519-8******** Extension:
|
||||
1 2 3 4 | Fax Number |
519-8********
|
||||
1 2 3 4 |
m******@blackberry.com
|
|||||
Equipment Specifications | |||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
1 | 1 | 15C | CC | 2412.00000000 | 2462.00000000 | 0.0571000 | |||||||||||||||||||||||||||||||||||
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
2 | 1 | 15B | |||||||||||||||||||||||||||||||||||||||
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
3 | 1 | 15C | CC | 2402.00000000 | 2480.00000000 | 0.0018500 | |||||||||||||||||||||||||||||||||||
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
4 | 1 | 22H | HC | 824.2 | 848.8 | 0.489 | 2.5 ppm | 247KG7W | |||||||||||||||||||||||||||||||||
4 | 2 | 22H | HC | 824.2 | 848.8 | 0.509 | 2.5 ppm | 247KGXW | |||||||||||||||||||||||||||||||||
4 | 3 | 24E | HC | 1850.2 | 1909.8 | 0.643 | 2.5 ppm | 247KG7W | |||||||||||||||||||||||||||||||||
4 | 4 | 24E | HC | 1850.2 | 1909.8 | 0.619 | 2.5 ppm | 247KGXW |
some individual PII (Personally Identifiable Information) available on the public forms may be redacted, original source may include additional details
This product uses the FCC Data API but is not endorsed or certified by the FCC