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1 2 3 4 5 6 | Test Setup Photos | / May 08 2011 |
1 2 3 4 5 6 | User Manual | Users Manual | 3.74 MiB | / May 08 2011 |
BlackBerry Torch Series BlackBerry Torch 9850/9860 Smartphones Help Version: 6.1 To find the latest user guides, visit www.blackberry.com/docs/smartphones. SWD-1456661-0413094614-001 Contents Quick Help.......................................................................................................................................................................................................... Getting started: Your smartphone..................................................................................................................................................................... How to: Top 10................................................................................................................................................................................................... Tips: Top 10........................................................................................................................................................................................................ Personalization: Top 10...................................................................................................................................................................................... Troubleshooting: Top 10.................................................................................................................................................................................... Tips and shortcuts.............................................................................................................................................................................................. Tips: Doing things quickly................................................................................................................................................................................... Tips: Extending battery life................................................................................................................................................................................. Tips: Finding apps............................................................................................................................................................................................... Tips: Freeing and conserving storage space....................................................................................................................................................... Tips: Updating your software............................................................................................................................................................................. Tips: Keeping your information safe.................................................................................................................................................................. Tips: Managing indicators.................................................................................................................................................................................. Phone shortcuts................................................................................................................................................................................................. Message shortcuts.............................................................................................................................................................................................. Typing shortcuts for the touch screen keyboard................................................................................................................................................ Media shortcuts................................................................................................................................................................................................. Troubleshooting: Shortcuts................................................................................................................................................................................ Phone................................................................................................................................................................................................................. How to: Phone.................................................................................................................................................................................................... Tips: Phone......................................................................................................................................................................................................... Personalization: Phone....................................................................................................................................................................................... Troubleshooting: Phone..................................................................................................................................................................................... Voice commands................................................................................................................................................................................................ How to: Voice commands................................................................................................................................................................................... Troubleshooting: Voice commands.................................................................................................................................................................... Messages............................................................................................................................................................................................................ Email................................................................................................................................................................................................................... Text messages.................................................................................................................................................................................................... PIN messages...................................................................................................................................................................................................... Attachments....................................................................................................................................................................................................... Security options for messages............................................................................................................................................................................ Files and attachments........................................................................................................................................................................................ How to: Files....................................................................................................................................................................................................... 6 6 17 21 29 32 36 36 37 38 38 39 40 40 41 42 43 44 44 45 45 61 61 64 67 67 69 70 70 94 105 112 115 129 129 Tips: Files............................................................................................................................................................................................................ Troubleshooting: Files........................................................................................................................................................................................ Media................................................................................................................................................................................................................. Music.................................................................................................................................................................................................................. Podcasts............................................................................................................................................................................................................. Videos................................................................................................................................................................................................................. Video camera..................................................................................................................................................................................................... Camera............................................................................................................................................................................................................... Pictures............................................................................................................................................................................................................... Voice notes......................................................................................................................................................................................................... Ring tones........................................................................................................................................................................................................... Media storage.................................................................................................................................................................................................... Ring tones, sounds, and alerts............................................................................................................................................................................ Getting started: Ring tones, sounds, and alerts................................................................................................................................................. How to: Ring tones, sounds, and alerts.............................................................................................................................................................. Personalization: Ring tones, sounds, and alerts................................................................................................................................................. Troubleshooting: Ring tones, sounds, and alerts............................................................................................................................................... Browser.............................................................................................................................................................................................................. How to: Browser................................................................................................................................................................................................. Tips: Browser...................................................................................................................................................................................................... Personalization: Browser.................................................................................................................................................................................... Troubleshooting: Browser.................................................................................................................................................................................. Calendar............................................................................................................................................................................................................. Getting started: Calendar................................................................................................................................................................................... How to: Calendar................................................................................................................................................................................................ Tips: Calendar..................................................................................................................................................................................................... Personalization: Calendar................................................................................................................................................................................... Troubleshooting: Calendar................................................................................................................................................................................. Contacts.............................................................................................................................................................................................................. Getting started: Contacts................................................................................................................................................................................... How to: Contacts................................................................................................................................................................................................ Personalize: Contacts......................................................................................................................................................................................... Troubleshooting: Contacts................................................................................................................................................................................. Clock................................................................................................................................................................................................................... Getting started: Clock......................................................................................................................................................................................... How to: Clock..................................................................................................................................................................................................... 134 134 135 135 144 152 160 166 173 182 189 195 198 198 199 202 203 204 204 215 215 216 218 218 219 226 227 228 229 229 230 237 238 240 240 241 Personalization: Clock........................................................................................................................................................................................ Troubleshooting: Clock....................................................................................................................................................................................... Tasks and memos............................................................................................................................................................................................... Create a task or memo....................................................................................................................................................................................... Send a task or memo.......................................................................................................................................................................................... Change or delete a task or memo...................................................................................................................................................................... Change the status of a task................................................................................................................................................................................ Hide completed tasks......................................................................................................................................................................................... Show tasks in the calendar................................................................................................................................................................................. Synchronizing tasks and memos......................................................................................................................................................................... About categories................................................................................................................................................................................................ Categorize a contact, task, or memo.................................................................................................................................................................. Create a category for contacts, tasks, or memos............................................................................................................................................... Turn off the prompt that appears before you delete items............................................................................................................................... Typing................................................................................................................................................................................................................. How to: Typing................................................................................................................................................................................................... Tips: Typing......................................................................................................................................................................................................... Troubleshooting: Typing..................................................................................................................................................................................... Keyboard............................................................................................................................................................................................................ How to: Keyboard............................................................................................................................................................................................... Troubleshooting: Keyboard................................................................................................................................................................................ Language............................................................................................................................................................................................................ How to: Language............................................................................................................................................................................................... Troubleshooting: Language................................................................................................................................................................................ Screen display..................................................................................................................................................................................................... How to: Screen display....................................................................................................................................................................................... Personalize: Screen display................................................................................................................................................................................ Troubleshooting: Display.................................................................................................................................................................................... GPS technology................................................................................................................................................................................................... Getting started: GPS technology........................................................................................................................................................................ How to: GPS technology..................................................................................................................................................................................... Troubleshooting: GPS technology...................................................................................................................................................................... Compass............................................................................................................................................................................................................. Getting started: Compass................................................................................................................................................................................... How to: Compass................................................................................................................................................................................................ 244 244 246 246 246 246 246 247 247 247 249 249 249 250 251 251 258 259 260 260 261 262 262 263 264 264 267 269 270 270 271 272 274 274 274 Personalize: Compass......................................................................................................................................................................................... 275 Maps................................................................................................................................................................................................................... How to: Maps..................................................................................................................................................................................................... Tips: Maps.......................................................................................................................................................................................................... Troubleshooting: Maps...................................................................................................................................................................................... Applications........................................................................................................................................................................................................ Getting started: Applications............................................................................................................................................................................. How to: Applications.......................................................................................................................................................................................... Tips: Applications............................................................................................................................................................................................... Troubleshooting: Applications........................................................................................................................................................................... BlackBerry Device Software............................................................................................................................................................................... How to: BlackBerry Device Software.................................................................................................................................................................. Troubleshooting: BlackBerry Device Software................................................................................................................................................... Manage Connections.......................................................................................................................................................................................... Mobile network.................................................................................................................................................................................................. Wi-Fi technology................................................................................................................................................................................................ Manage Connections.......................................................................................................................................................................................... Mobile network.................................................................................................................................................................................................. WLAN technology............................................................................................................................................................................................... Bluetooth technology......................................................................................................................................................................................... Getting started: Bluetooth technology.............................................................................................................................................................. How to: Bluetooth technology........................................................................................................................................................................... Troubleshooting: Bluetooth technology............................................................................................................................................................ Power and battery.............................................................................................................................................................................................. Getting started: Power and battery................................................................................................................................................................... How to: Power and battery................................................................................................................................................................................ Memory and media cards................................................................................................................................................................................... How to: Memory and media cards..................................................................................................................................................................... Tips: Memory and media cards.......................................................................................................................................................................... Troubleshooting: Memory and media cards...................................................................................................................................................... Search................................................................................................................................................................................................................. How to: Search................................................................................................................................................................................................... Tips: Search........................................................................................................................................................................................................ Troubleshooting: Search.................................................................................................................................................................................... 276 276 280 280 282 282 283 285 286 288 288 291 292 292 300 312 312 319 330 330 331 338 340 340 340 343 343 345 346 347 347 350 350 SIM card.............................................................................................................................................................................................................. Getting started: SIM card................................................................................................................................................................................... How to: SIM card................................................................................................................................................................................................ Security............................................................................................................................................................................................................... Getting started: Security.................................................................................................................................................................................... How to: Security................................................................................................................................................................................................. Tips: Security...................................................................................................................................................................................................... Troubleshooting: Security.................................................................................................................................................................................. Service books and diagnostic reports................................................................................................................................................................. Accept, delete, or restore a service book........................................................................................................................................................... Run a diagnostic report...................................................................................................................................................................................... View, submit, or delete a diagnostic report....................................................................................................................................................... Set a default recipient for diagnostic reports..................................................................................................................................................... I cannot run or submit a diagnostic report......................................................................................................................................................... View the version number of the BlackBerry Device Software on your device................................................................................................... Synchronization.................................................................................................................................................................................................. How to: Synchronization.................................................................................................................................................................................... Troubleshooting: Synchronization..................................................................................................................................................................... Accessibility options........................................................................................................................................................................................... Getting started: Accessibility.............................................................................................................................................................................. How to: Accessibility.......................................................................................................................................................................................... Calculator........................................................................................................................................................................................................... Use the calculator............................................................................................................................................................................................... Convert a measurement..................................................................................................................................................................................... 352 352 352 355 355 357 386 387 389 389 389 389 390 390 390 391 391 393 395 395 395 400 400 400 Glossary.............................................................................................................................................................................................................. 401 Legal notice........................................................................................................................................................................................................ 406 Glossary.............................................................................................................................................................................................................. 411 Legal notice........................................................................................................................................................................................................ Bluetooth conref fix............................................................................................................................................................................................ 416 420 Help Quick Help Quick Help Getting started: Your smartphone Find out about apps and indicators, and what the keys do on your BlackBerry smartphone. Visit the Setup application The Setup application helps you learn about navigation and typing, change options to personalize your BlackBerry device, and set up network connections, such as Bluetooth connections. You can also set up email addresses and social networking accounts. The Setup application should appear automatically the first time that you turn on your device. 1. 2. Click a section to change options or to complete a short series of prompts that help you set the options. If the Setup application does not appear automatically, on the Home screen or in a folder, click the Setup icon. Name Trackpad Menu Escape Send End/Power Actions Slide your finger to move around the screen. Press (click) to select an item. Press and hold to open a pop-up menu. Open a menu. Select a highlighted menu item. Press and hold to switch applications quickly. Return to the previous screen. Close the menu. Make a call. Answer a call. End a call. Return to the Home screen. Press and hold to turn on or turn off your BlackBerry device. Important keys Front keys Key Top keys 6 Help Key Side keys Key Keyboard Key Quick Help Name Lock Lock Power/Lock Mute Name Volume/Mute Convenience key Left Convenience key Right Convenience key Actions Lock or unlock the screen. Lock your device or keyboard. Lock or unlock the screen. Press and hold to turn on or turn off your device. Mute a call. Mute the volume. Actions Press the top and bottom keys to change the volume. Press and hold the top or bottom key to play the next or previous media file. Before you take a picture or record a video, press the top or bottom key to zoom in or out. Press the middle key to mute a call or mute the volume. Take a picture. You can also customize this key. Open the Voice Dialing application. You can also customize this key. Open the camera. Autofocus Take a picture. You can also customize this key. Name Shift Alt Symbol Actions Capitalize letters. Type the alternate character on a key. Open the symbol list. Backspace/Delete Delete the previous character or a selected item. 7 Quick Help Name Enter Actions Select an item. Speakerphone Turn on or turn off the speakerphone during a call. Help Key Icons Application icons You can access your applications by clicking the icons on the Home screen and in folders on the Home screen. The initial view of the Home screen displays icons for only some of the available applications. To view more application icons on the Home screen, click All. Depending on your BlackBerry device model, administrator, and wireless service provider, some applications might not be available. You might be able to download some applications from the BlackBerry App World storefront. To see a full icon and indicator guide, go to www.blackberry.com/docs/smartphones. Click your smartphone model, then click the Icon Guide. Setup Setup Options Power and lock Enterprise Activation Activate a work email account using the BlackBerry Enterprise Server. Password Lock Power Off Messages Messages Added email address Text Messages Instant messaging 8 Saved Messages Added work email address Help Quick Help Instant Messaging folder BlackBerry Messenger Some applications might appear in this folder including applications that you download. Windows Live Messenger for BlackBerry smartphones AOL Instant Messenger Service for BlackBerry smartphones Google Talk for BlackBerry smartphones Yahoo! Messenger for BlackBerry smartphones Applications Browser Maps Password Keeper Applications folder Some applications might appear in this folder, including applications that you download. Media Media folder Pictures Ring Tones Camera Voice Notes Recorder Personal organizer Contacts Manage Connections Help Voice Dialing Videos Music Voice Notes Video Camera Podcasts Calendar 9 Help Files Tasks Clock Quick Help MemoPad Calculator Documents To Go Files Social networking and mobile purchasing BlackBerry App World Social Feeds Facebook for BlackBerry smartphones Twitter for BlackBerry smartphones BlackBerry Device Software update Wireless update for BlackBerry Device Software is available Wireless update for BlackBerry Device Software is being downloaded Wireless update for BlackBerry Device Software is ready to be installed Wireless update for BlackBerry Device Software is stopped Sounds and alerts Normal profile Loud profile Medium profile Phone Calls Only profile Custom profile Silent profile Vibrate Only profile All Alerts Off profile Games folder BrickBreaker Some applications might appear in this folder, including applications that you download. Games 10 Help Quick Help Word Mole Home screen icons These icons are status indicators that appear at the top of the Home screen. Depending on your BlackBerry device model and wireless service provider, some of these icons might not appear. New item To clear this icon, open each item that has this indicator. Sending data Receiving data Update is available in the BlackBerry App World storefront New item in the Social Feeds application System is busy New BlackBerry Messenger item New BlackBerry Messenger group item To clear this icon, open each chat that has this icon. Roaming Alarm is set Calendar reminder count Wi-Fi is turned on Unopened message count Missed call count Bluetooth technology is turned on Message inbox icons These icons indicate the type or status of each message in your inbox. Depending on your BlackBerry device model and wireless service provider, some of these icons might not appear. Unopened message New BlackBerry Messenger item Opened message To clear this indicator, open each chat that has this indicator. BlackBerry Messenger chat is open 11 Help Quick Help Draft message New BlackBerry Messenger group item Filed message Message with an attachment New RSS item Message is being sent Message is high priority Message has not been sent Text message with an attachment Message has been sent Text message Message has been read Message has been delivered Battery power level icons These icons appear at the top of the Home screen and at the top of the screen in some applications. Full battery Low battery Battery is charging Typing icons These icons appear in the upper-right corner of the screen when you type. CAP lock (capital letter lock) Multi-tap mode NUM lock (number lock) Current input language Alt mode 12 Help Quick Help Phone icons These icons appear at the top of the Home screen and in the Phone application. Missed call Placed call Received call Voice mail message Calendar icons These icons appear at the bottom of the screen when you highlight a calendar entry. Event reminder Meeting reminder Notes Recurring appointment Exception for recurring appointment Camera icons These icons appear at the bottom of the screen in the camera. You can click these icons. View pictures Geotagging is turned off Flash is turned on Automatic flash mode Geotagging is turned on Take another picture Flash is turned off Scene mode Video camera These icons appear at the bottom of the screen in the video camera. You can click these icons. Start recording Send video Delete video Pause recording Rename video 13 Help Quick Help Your Home screen Use a picture as your smartphone wallpaper 1. On the Home screen, click the Media icon > Pictures icon. 2. Browse to a picture. 3. Press the key > Set As Wallpaper. Related information My display changed, 269 Add a shortcut to your Home screen or Favorites view You can add a shortcut to give yourself quick access to items such as frequently used websites, contacts, or apps. Browse to a website, or highlight the item you want to create a shortcut for. To add a shortcut on the Home screen, press the To add a shortcut to your Favorites view, press the key > Add to Home Screen. key > Mark as Favorite. Show or hide a Home screen panel 1. On the Home screen, press the 2. Select or clear the checkbox for each panel. 3. Press the key > Save. key > Manage Panels. Show, hide, or find an application icon Depending on your theme, you might not be able to hide some application icons. On the Home screen or in a folder, do any of the following:
To see all your application icons, on the navigation bar, click All. To hide an application icon, highlight the icon. Press the key > Hide Icon. If the icon appears in other panels, you can hide the icon in all panels or in the current panel only. To show all hidden application icons, press the To stop hiding an application icon, highlight the icon. Press the key > Show All Icons. key > Hide Icon. A check mark should not appear beside the Hide Icon field. Move an application icon 1. On the Home screen or in an application folder, highlight an application icon. 2. Press the key. To move the application icon to a different location on the Home screen, click Move. Click the new location. To move the application icon into an application folder, click Move To Folder. Click an application folder. To move the application icon out of an application folder, click Move To Folder. Click Home or an application folder. 14 Help Quick Help Switch themes 1. On the Home screen or in a folder, click the Options icon. 2. Click Display > Screen Display. 3. 4. Click Activate. In the Theme section, click a theme. To delete a theme, click the theme. Click Delete. Related information My display changed, 269 Set the number of icons that appear on the Home screen 1. On the Home screen or in a folder, click the Options icon. 2. Click Accessibility. 3. Change the Home Screen Grid Layout field. 4. Press the key > Save. Change what happens when you type on the Home screen Depending on your typing input language, you might not be able to use shortcut keys to open applications. 1. On the Home screen, press the key > Options. To search your BlackBerry device or the Internet when you type on the Home screen, change the Launch by Typing field to Universal Search. To open applications when you press shortcut keys, change the Launch by Typing field to Application Shortcuts. 2. Press the key > Save. Add a message that appears when your device is locked 1. On the Home screen or in a folder, click the Options icon. 2. Click Display > Message on Lock Screen. 3. Type the text that you want to appear on the screen when your device is locked. 4. Press the key > Save. Feature availability The following items affect the availability of features on your BlackBerry device. The features discussed are meant as examples, and are not inclusive of every feature that might or might not be available on your device. 15 Help Quick Help Device model Wireless service plan BlackBerry Internet Service and BlackBerry Enterprise Server Wireless service provider Wireless network 16 Features such as GPS, the camera and video camera, and network connection options are dependent on your device model. To find feature specifications for your device model, visit www.blackberry.com/go/devices. You must purchase or change your wireless service plan through your wireless service provider. A wireless service plan with phone or voice is required for you to use the phone application and to send and receive text messages. A wireless service plan with data is required for you to use the browser service and instant messaging applications, and to send and receive email messages and PIN messages. For more information about your plan, contact your wireless service provider. Once you have a data plan, you must set up your email address or third-party instant messaging account in order to send and receive email messages, use third-party instant messaging applications, and use some browser options. If you are an individual user, when you set up your email address or instant messaging account, you are associating it with the BlackBerry Internet Service. If you are a corporate user, your administrator sets up your email account by associating it with a BlackBerry Enterprise Server. Your administrator might set options that determine the features and settings that are available on your device. To view the IT policies that have been set by your administrator, on the Home screen or in a folder, click the Options icon. Click Security > Security Status Information > View IT Policy. Features such as text messaging, location-based services, and some phone features are dependent on your wireless service provider's offerings. For more information, contact your wireless service provider. The wireless network that your device is connected to might affect the availability of some features. Depending on your wireless service provider and available roaming options, Help Quick Help different wireless networks are available. Some wireless networks do not support features such as call blocking, call forwarding, or cell broadcasting. For more information, contact your wireless service provider. Related information BlackBerry Device Software, 288 Find more information, 17 Check what wireless networks your device connects to, 292 Find more information Help on your device: Find step-by-step instructions in the user guide for your BlackBerry device. Click Help on the Home screen or in an application menu. www.discoverblackberry.com: Find software, applications, and accessories for your device. www.blackberry.com/go/declarationofconformity: View the Declaration of Conformity made under Directive 1999/5/EC Your wireless service provider web site: Find information about your wireless network or wireless service plan.
(HG nr.88/2003). How to: Top 10 BlackBerry device users have spoken! Here are the top 10 things they want to know how to do on their devices. Set up an email address 1. On the Home screen, click the Setup icon. 2. 3. Follow the screens to set up your email address. When your email address is set up correctly, you receive a confirmation In the Setup section, click the Email Accounts icon. message. To view and manage your email messages, on the Home screen, click the Messages icon. Note: In some cases, you might see the following options. If so, select one of the options. Internet Mail Account: Use this option to associate your BlackBerry device with one or more existing email accounts (for example, Windows Live Hotmail) or to create a new email address for your device. Enterprise Account: If your administrator gave you an enterprise activation password, use this option to associate your device with your work email account using the BlackBerry Enterprise Server. If you are trying to set up a Internet email account (for example, Windows Live Hotmail or Google Mail) or a new email address for your device, and do not see this option, contact your administrator or wireless service provider. Related information Change options for your personal email account, 80 17 Help Quick Help Change your ring tone, notifiers, or reminders In addition to changing the tone, you can also change options for notifcation during calls, volume, LED, and vibration. 1. On the Home screen, click the Sound and Alert Profiles icon. 2. Click Change Sounds and Alerts > Sounds for Selected Profile. 3. To change your ring tone, click Phone. To change notifiers or reminders, click to expand a section. Click an option. In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:
Click a tone. To use a song that is on your BlackBerry smartphone or on a media card, click All Music. Find and click a song. To use a voice note that you recorded, click All Voice Notes. Find and click a voice note. To use a preloaded alert, click All Alerts. Find and click an alert. 4. Press the key > Save. Related information Add a contact alert, 31 Add or delete a custom profile, 200 I can't change the number of times that my device rings, 66 About downloading apps with BlackBerry App World With BlackBerry App World, you can search for and download games, social networking apps, personal productivity apps, and much more. Using an existing PayPal account, you can buy and download apps over the wireless network to your device. If you don't already have BlackBerry App World on your smartphone, you can download it at www.blackberryappworld.com. For more information about managing apps using BlackBerry App World, click the BlackBerry App World icon. Press the key > Help. Depending on your wireless service provider and region, you might have the option to add or update apps using the BlackBerry App World storefront. You might also be able to download apps from a web page (try visiting mobile.blackberry.com from your BlackBerry device), or from an application offered by your wireless service provider. Data charges might apply when you add or use an app over the wireless network. For more information, contact your wireless service provider. Supported audio and video file formats Depending on your BlackBerry smartphone model and wireless service provider, some media file formats might not be supported. Type Audio 18 File format AAC AMR Quick Help Help Type Video File format FLAC MP3 M4A OGG WMA WAV 3GP 3GP2 AVI ASF MP4 MOV WMV Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive You must use the BlackBerry Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer. 1. Connect your smartphone to your computer using a USB cable. 2. Do one of the following:
If you want to transfer most types of files, in the dialog box that appears on your smartphone, select the USB option. If you want to transfer media files that are protected with DRM, in the dialog box that appears on your smartphone, select the media transfer option. If necessary, type a password. Your smartphone appears as a drive on your computer. 3. 4. Drag a file from a location on your computer to a folder on your smartphone. To view the transferred file on your smartphone, disconnect your smartphone from your computer and find the file. Related information Transfer your media files from your computer to your smartphone using BlackBerry Desktop Software, 136 Open, close, or switch between tabs Do one of the following:
To open a new tab, in the browser, press the key > Tabs. Click the New Tab icon. 19 Help Quick Help To open a new tab for a link on a web page, highlight the link. Press the To switch between tabs, in the browser, press the To close a tab, in the browser, press the key > Tabs. Click a tab. key > Tabs. Highlight a tab. Click the icon. key > Open Link in New Tab. Synchronize email over the wireless network You can set the Wireless Reconcile option for each email address that is associated with your BlackBerry device, which will synchronize, your email messages over the wireless network. 1. On the Home screen, click the Messages icon. 2. Press the 3. 4. Select the Wireless Reconcile check box. 5. Press the If the Message Services field appears, set this field to the appropriate email account. key > Options > Email Reconciliation. key > Save. Copy contacts from your SIM card to your contact list Depending on your wireless service provider and wireless network, this feature might not be supported. 1. 2. Press the In the contact list, press the key > Copy All To Contacts. key > SIM Phone Book. Note: If you try to copy a SIM card contact with a phone number that matches the phone number of a contact that already appears in your contact list, your BlackBerry device does not copy the SIM card contact. Turn on or turn off data service or set roaming options Depending on your wireless service plan, you might be able to turn off data service (email messages, PIN messages, text messages with attachments, and browser service) on your BlackBerry device so that only phone and basic text messaging are available. You can also set your device to turn off data services when roaming. For more information, contact your wireless service provider. 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Mobile Network Options. 3. Do one of the following:
To turn on or turn off data service, change the Data Services field. To turn on or turn off data service when roaming, change the While Roaming field. To receive a prompt when roaming that allows you to turn on or turn off data service, change the While Roaming field to Prompt. 4. Press the key > Close. Related information I can't connect to the mobile network, 299 Data service unavailable, 300 I can't connect to the mobile network, 318 Data service unavailable, 300 20 Help Quick Help Type text using the predictive input method When you are typing text, perform any of the following actions:
To select the highlighted suggestion and start typing a new word, press the Enter key. To select the highlighted suggestion and continue typing the same word, click the word. To ignore the suggestions, keep typing. Tips: Top 10 Save time and maximize your efficiency with these quick tips. Tips: Finding apps Look in a folder on your Home screen Make all hidden apps visible on the Home screen Search for an app Verify that the app is installed Some apps are located in folders on your Home screen. Click a folder to see what apps are inside. On the Home screen, press the key > Show All Icons. To unhide the app, highlight it and then click Hide Icon to clear the check mark. If the icon is hidden in other panels, you can unhide the icon in all panels, or in the current panel only. If Show All Icons does not appear in the menu, there are no apps hidden from view. On the Home screen, start typing the app name. On the Home screen or in a folder, click the Options icon. Click Device > Application Management. If the app is listed, it is installed on your BlackBerry device. Tips: Managing indicators Indicators tell you that there is something new or updated, such as a new message, voice message, or feed, or they inform you of the status of something, such as the battery or network connection. Indicators often appear on app icons, new content within apps, and at the top of the Home screen. Remove the new item indicator Open each item that has this indicator. For example, to remove it from the Messages icon, click the icon. 21 Help Quick Help Remove the unopened message indicator Identify an indicator In the Messages app, do one or more of the following:
Open all of your messages by clicking on them. If you cannot find all of your unopened messages in your inbox, look in your messages folders. Mark a message as opened. Highlight a message. Press the key > Mark Opened. Mark all messages that are prior to a date as opened. Highlight a date field. Press the Opened. key > Mark Prior You might be able to identify an indicator by seeing the icon of the application that the indicator refers to. To see a complete list of applications on your device and their icons, on the Home screen or in a folder, click the Options icon. Click Device > Application Management. For a complete list of BlackBerry indicators, visit www.blackberry.com/docs/smartphones. Click your device model, and then click the Icons and Indicators guide. Tips: Updating your software Updated BlackBerry Device Software and BlackBerry Desktop Software are released periodically, and you might be able to update the software from either your computer or your smartphone. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue. For full instructions, click the links under Related information at the bottom. Check to see if there is updated BlackBerry Device Software that you can download over the network Update your BlackBerry Device Software from your computer Set your BlackBerry Desktop Software to check for updates automatically Depending on your device model, this feature might not be supported. On the Home screen or in a folder, click the Options icon. Click Device > Software Updates. Connect your device to your computer and on your computer, visit: www.blackberry.com/software. Click on BlackBerry Device Software and follow the links to update your software. For instructions, see the Help in BlackBerry Desktop Software. Update your BlackBerry Desktop Software Visit www.blackberry.com/desktopsoftware. 22 Help Quick Help Related information BlackBerry Device Software, 288 Tips: Doing things quickly For full instructions, click the links under Related information at the bottom. Use the Quick Access area to access popular options Highlight and click an area at the top of the Home screen to access options such as changing your ring tone, setting the alarm, viewing notifications, and turning on or off network connections. See all the apps and folders on the Home screen, or minimize your view and view the wallpaper On the navigation bar, click All. Switch to another app Open an app with a convenience key Use toolbars Use pop-up menus Press and hold the Note: The other app might still be running in the background. key. Click an app. Press a convenience key on the side of your device. Note: You can customize which app a convenience key opens. Toolbars are available in most applications, and appear at the bottom of the screen. For example, you can click icons on the toolbar in the message list to quickly search the message list, compose an email, and open or delete the selected message. To see a description for a toolbar icon, touch and hold the icon. Pop-up menus provide common available actions, and appear in the center of the screen. For example, you can use the pop-
up menu in a message to file, forward, or reply to the message. To open a pop-up menu, touch and hold the screen or press and hold the trackpad. To select a command, tap the icon or click the trackpad. Switch to the Favorites, Media, Downloads, and Frequent views On the Home screen, highlight All on the navigation bar and slide your finger right or left. Add an app to the Favorites view Highlight an app on the Home screen or in a folder. Press the key > Mark as Favorite. Change options for the Home screen such as the wallpaper On the Home screen, press the key > Options. Related information Keep an application running in the background and switch to another application, 283 Assign an application to a Convenience key, 260 Change what happens when you type on the Home screen, 15 23 Help Quick Help Tips: Extending battery life For full instructions, click the links under Related information at the bottom. Set your BlackBerry device to turn on and turn off automatically. On the Home screen or in a folder, click the Options icon. Click Device > Auto On/Off. You can set your device to turn off while you aren't using it for an extended period, like when you sleep. Data you receive when the device is turned off automatically updates when the device turns on. Set backlighting to remain on for a shorter period of time, and lower its brightness On the Home screen or in a folder, click the Options icon. Click Display > Screen Display. Turn off network connections you aren't using On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click a network connection to clear the check box. Close apps when you are finished with them. In an app, press the key > Close. On the Home screen, click the Sound and Alert Profiles icon. Click Change Sounds and Alerts. When you are replying to a message, press the Delete Original Text. key >
On the Home screen, click the Camera icon. Click the flash icon at the bottom of the screen until the flash off indicator appears. Every few months, use a cotton swab or dry cloth to clean the metal contacts on the battery and the device. When you switch from one app to another, some apps, such as the Browser app or the Music app, run in the background, which uses battery power. Switch your vibrating notifications to sound notifications or LED notifications, lower the volume of your sound notifications, or select a shorter ring tone Delete the original text from a reply message If your device has a camera flash, turn off the flash Keep your battery connections clean. Keeping the battery clean extends the life of your battery. Related information Set your device to turn on and turn off automatically, 340 Set options for backlighting, 264 Turn on or turn off a network connection, 292 Delete the original text from a reply message, 73 Change your ring tone, notifiers, or reminders, 18 24 Help Quick Help Tips: Freeing and conserving storage space Try to maintain at least 400 KB of available application storage on your BlackBerry device. If you find that your device processes are unusually slow, try freeing storage space by deleting files that you don't need. Changing options for email messages, calendar entries, and media files might help you conserve storage space. For full instructions, click the links under Related information at the bottom. Check how much free storage space you have Delete unneeded files Delete browsing history and clear the cache On the Home screen or in a folder, click the Options icon. Click Device > Storage. On the Home screen or in a folder, click the Files icon. Find and highlight a file. Press the key > Delete. On the Home screen, click the Browser icon. Press the key > Options. Go to the Clear Browsing Data section. Reduce the amount of time that your device stores email messages and calendar entries On the Home screen, click the Messages icon or Calendar icon. Press the key > Options. Stop storing sent messages on your device On the Home screen, click the Messages icon. Press the key > Options > Email Preferences. Receive only the first section of long email messages, and choose whether to download more On the Home screen, click the Messages icon. Press the key > Options > Message Display and Actions. Store files on a media card instead of the device Reduce the size of pictures you take Your BlackBerry device supports media card sizes up to 32 GB. Only microSD media cards are supported. On the Home screen, click the Camera icon. Press the key > Options. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue. Related information Move, rename, or delete a file, 131 Set how long your device stores messages, 86 Change how long your device stores calendar entries, 226 Stop storing messages sent from your computer on your device, 86 Stop storing messages sent from your device on your computer, 86 Receive only the first section of long email messages, 79 Change the size of pictures that you take, 167 View the amount of available storage space on your device, 344 The application memory on my device is low, 346 25 Help Quick Help Tips: Keeping your information safe You can take some simple steps to help prevent the information on your BlackBerry device from being compromised, such as avoiding leaving your device unattended. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue. For full instructions, click the links under Related information at the bottom. Set a password Encrypt contacts and files Back up your device data Related information Set a device password, 355 Turn on encryption, 196 On the Home screen or in a folder, click the Options icon. Click Security > Password. On the Home screen or in a folder, click the Options icon. Click Security > Encryption. Use the backup tool in the BlackBerry Desktop Software to back up your device data. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/
desktop and select the appropriate option for your computer. Phone shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Change your ring tone Send an incoming call to voice mail when your BlackBerry device is inserted in a holster Set up speed dial for a contact From the Home screen, press the Ring Tones. key. Press the key > Phone Press and hold the Volume Down key on the right side of your device. From the Home screen, press the you would like to assign speed dial to. key. Press and hold the key that Insert a plus sign (+) when typing a phone number Press and hold 0. Change the active phone number From the Home screen, press the the top of the screen. Click a phone number. key. Click your phone number at 26 Help Quick Help Typing shortcuts for the touch screen keyboard Depending on the typing input language that you are using, some shortcuts might not be available. Show the keyboard Hide the keyboard Insert a period Insert an at sign (@) or a period (.) in an email address field Capitalize a letter Turn on CAP lock Type a symbol Type an accented character Type a number in a text field Type a number in a number field Turn on NUM lock Move the cursor to edit text Change the typing input language Click a text field or click the Show Keyboard icon at the bottom of the screen. Touch the top of the keyboard and slide your finger quickly down the screen. Press the Space key twice. The next letter is capitalized. Press the Space key. Click the Shift key. Click the letter key. Press and hold the Shift key until the lock indicator appears on the key. To turn off CAP lock, press the Shift key again. Press the Symbol key. Press the letter key. Press and hold the letter key. Press the accented character that appears on the screen. Press the 123 key. Press the number key. Press a number key. You do not need to press the 123 key. Press and hold the 123 key until the lock indicator appears on the key. To turn off NUM lock, press the 123 key again. Click the text. Your BlackBerry device displays a frame around the cursor. To move the cursor one character at a time, touch the cursor frame and slide your finger. When you are using your device in landscape view or in portrait view with the full keyboard, click the globe icon. Click an input language. Media shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Audio and video files Pause an audio or video file Press the Mute key on the right side of your BlackBerry smartphone. Resume playing an audio or video file Press the Mute key again. 27 Help Quick Help Play the next song Play the previous song Turn on the audio boost feature if you are using a headset Press and hold the Volume Up key on the right side of your smartphone. Press and hold the Volume Down key on the right side of your smartphone. When you are playing an audio or video file, press the Volume Up key until you reach the highest volume setting, and then press the Volume Up key again four times quickly. Pictures Zoom in Zoom out Pan up Pan down Pan right Pan left Rotate Camera and video camera Press I Press O Press 2 Press 8 Press 6 Press 4 Press L Zoom in before you take a picture or record a video Press the Volume Up key. Zoom out before you take a picture or record a video Press the Volume Down key. Take a picture Press the Convenience key on the right side of your smartphone. Media shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Audio and video files Pause an audio or video file Press the Mute key on the right side of your BlackBerry smartphone. Resume playing an audio or video file Press the Mute key again. Play the next song Press and hold the Volume Up key on the right side of your smartphone. 28 Help Quick Help Play the previous song Press and hold the Volume Down key on the right side of your smartphone. Turn on the audio boost feature (if you are using a headset) to amplify the volume for songs, ring tones, and videos Press the Volume Up key until the audio boost feature turns on. Camera Zoom in to a subject before taking a picture Press the Volume Up key. Zoom out from a subject before taking a picture Press the Volume Down key. Take a picture Press the Convenience key on the right side of your smartphone. Personalization: Top 10 Make your BlackBerry smartphone your own by getting apps, transferring your files, and personalizing your settings. Use a picture as your smartphone wallpaper 1. On the Home screen, click the Media icon > Pictures icon. 2. Browse to a picture. 3. Press the key > Set As Wallpaper. Related information My display changed, 269 Add a shortcut to your Home screen or Favorites view You can add a shortcut to give yourself quick access to items such as frequently used websites, contacts, applications, files, podcast channels, or media categories. 1. Browse to a website, or highlight the item that you want to create a shortcut for. 2. Press the key > Add to Home Screen. To change the name of the shortcut, type a new name. To change the location where the shortcut appears, change the Location field. To add the shortcut to your Favorites view, select the Mark as Favorite checkbox. 3. Click Add. Add or change your signature Depending on your wireless service plan, this feature might not be supported. 29 Help Quick Help 1. On the Home screen, click the Messages icon. 2. Press the key > Options. For a work email account, click Email Preferences. If the Message Services field appears, change this field to the appropriate email account. If the Use Auto Signature check box is not selected, select it. In the field that appears, place your cursor. For a personal email account, click Email Account Management. Click an email account. Click Edit. 3. Type a signature. 4. Press the key > Save. Your signature is added to your email after you send it. Change your ring tone, notifiers, or reminders In addition to changing the tone, you can also change options for notifcation during calls, volume, LED, and vibration. 1. On the Home screen, click the Sound and Alert Profiles icon. 2. Click Change Sounds and Alerts > Sounds for Selected Profile. 3. To change your ring tone, click Phone. To change notifiers or reminders, click to expand a section. Click an option. In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:
Click a tone. To use a song that is on your BlackBerry smartphone or on a media card, click All Music. Find and click a song. To use a voice note that you recorded, click All Voice Notes. Find and click a voice note. To use a preloaded alert, click All Alerts. Find and click an alert. 4. Press the key > Save. Related information Add a contact alert, 31 Add or delete a custom profile, 200 I can't change the number of times that my device rings, 66 Set up speed dial for a contact 1. From the Home screen, press the Send key. 2. Press the key > View > Speed Dial List. 3. 4. Click a contact. 5. If necessary, click a phone number for the contact. In the Speed Dial Numbers list, click an unassigned key. To make a call using speed dial, in the Phone application, press and hold the key that you assigned to the contact. 30 Help Quick Help Show, hide, or find an application icon Depending on your theme, you might not be able to hide some application icons. On the Home screen or in a folder, do any of the following:
To see all your application icons, on the navigation bar, click All. To hide an application icon, highlight the icon. Press the key > Hide Icon. If the icon appears in other panels, you can hide the icon in all panels or in the current panel only. To show all hidden application icons, press the To stop hiding an application icon, highlight the icon. Press the key > Show All Icons. key > Hide Icon. A check mark should not appear beside the Hide Icon field. Add, change, or delete a folder on the Home screen On the Home screen, do one of the following:
To add a folder, press the key > Add Folder. Type a name for the folder. To change the folder icon style, click the folder icon. Click a folder icon style. Click Add. To change a folder, highlight a folder. Press the key > Edit Folder. Change the folder name or folder icon style. Click Save. To delete a folder, highlight a folder. Press the key > Delete. Add a contact alert You can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific contacts or groups of contacts. When you receive a call or message from the contact, your BlackBerry device uses the assigned ring tone or alert, even if you select the Silent profile or Vibrate Only profile. If you do not want to be notified with the assigned ring tone or alert, you can select the All Alerts Off profile. 1. On the Home screen, click the Sound and Alert Profiles icon. 2. Click Change Sounds and Alerts > Sounds for Contacts > Add Contact Alert. 3. 4. 5. Click a contact. 6. Change the ring tone and alert information for calls and messages. 7. Press the In the Name field, type the name of the contact alert. In the Contacts field, type the name of the contact. key > Save. To delete a contact alert, highlight the contact alert that you want to delete. Press the key > Delete. Add a contact picture for caller ID 1. On the Home screen, click the Contacts icon. 2. Highlight a contact. 3. Press the key > Edit. 31 Help Quick Help 4. Press the key > Add Picture. 5. Find, highlight, and click a picture. 6. 7. Press the 8. Press the key > Crop & Save. key > Save. If necessary, move the crop box to the portion of the picture that you want to use. Related information My contact pictures keep changing, 238 Change the voice mail access number and password If a voice mail access number is not already set on your BlackBerry device, you can type the access number for a different voice mail system. Note: If you change the voice mail password on your device, you must also call your voice mail system to change the password there. Otherwise, the password for your voice mail is not updated in your voice mail system. 1. From the Home screen, press the Send key. 2. Press the key > Options > Voice Mail. 3. Type a voice mail access number and a password. 4. Press the key > Save. Troubleshooting: Top 10 Save time and maximize your efficiency with these quick tips. I can't make or receive calls Try the following actions:
Verify that your BlackBerry device is connected to the wireless network. Verify that your wireless service plan includes phone or voice services. If you can't make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing. If you have traveled to another country and you haven't changed your smart-dialing options, dial the full phone number, including the country code and area code, for your contact. If you're not receiving calls, verify that call blocking and call forwarding are turned off. Your device or your SIM card might support more than one phone number, even if you only have one phone number. Verify that your phone number is set as your active phone number. If you have more than one phone number associated with your device, verify that the phone number that you want to make calls from and receive calls to is set as your active phone number. Related information 32 Help Quick Help Fixed dialing and smart dialing, 52 Call waiting, call forwarding, and call blocking, 50 Switch the active phone number, 56 I'm not receiving messages Try the following actions:
Verify that your BlackBerry device is connected to the wireless network. If you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area. Reset your device. Connect to the network and try again. If you created an email address or added an existing email address to your device using the email setup screen in the Setup application, verify that you have received an activation message on your device from the BlackBerry Internet Service. If you haven't received an activation message (the message might take a short period of time to arrive), in the Setup application, open the email setup screen to send a service book to your device. If you haven't received a registration message from the wireless network, register your device.On the Home screen or in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the Register Now. Verify that data service is turned on. If you use email filters, verify that the options for email filters are set correctly. Verify that email forwarding is turned on and that you have selected all the email folders, including your inbox folder, that you want to receive email from. Verify that your device is not blocking messages. For more information, contact your administrator. key >
Related information Change, prioritize, or delete an email filter, 75 Forward messages from a specific email folder to your device, 85 I can't send messages Try the following actions:
Verify that your BlackBerry device is connected to the wireless network. If the menu item for sending a message doesn't appear, verify that you have added an email address, a PIN, or a phone number for your contact. If you created an email address or added an existing email address to your device using the email setup screen in the Setup application, verify that you have received an activation message on your device from the BlackBerry Internet Service. If you haven't received an activation message (the message might take a short period of time to arrive), in the Setup application, open the email setup screen to send a service book to your device. If you haven't received a registration message from the wireless network, register your device. On the Home screen or in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the Register Now. key >
Generate an encryption key. Verify that data service is turned on. 33 Help Quick Help Resend the message. Related information Turn on or turn off a network connection, 292 Change or delete a contact, 231 Generate an encryption key, 362 Turn on or turn off data service or set roaming options, 20 Wireless coverage indicators, 293 Turn on or turn off a network connection, 292 Turn on or turn off data service or set roaming options, 20 Options for email filters, 74 Wireless coverage indicators, 293 Resend a message, 71 My device isn't ringing or vibrating when I receive a call or message Try the following actions:
On the Home screen, click the Sound and Alert Profiles icon. Verify that your profile isn't set to All Alerts Off or Silent. If you have created contact alerts, on the Home screen, click the Sound and Alert Profiles icon. Click Change Sounds and Alerts > Sounds for Contacts. Click a contact alert. Click Phone or Messages. Verify that the Volume field isn't set to Silent and that the Vibration field isn't set to Off. The screen turns off When you do not use your BlackBerry device for a period of time, the screen turns off to conserve battery power. You can change the length of time that the backlight stays on when you are not touching your device. Related information Set options for backlighting, 264 Email messages aren't reconciling over the wireless network Try the following actions:
Verify that your BlackBerry device is connected to the wireless network. Verify that wireless email reconciliation is turned on. Reconcile email messages manually. On the Home screen, click the Messages icon. Press the key > Reconcile Now. Organizer data isn't synchronizing over the wireless network Try the following actions:
Verify that your BlackBerry device is connected to the wireless network. 34 Help Quick Help Verify that wireless data synchronization is turned on in the Contacts application, Calendar application, Tasks application, and MemoPad. If you use the BlackBerry Internet Service, you must use the synchronization tool of the BlackBerry Desktop Software to synchronize calendar data. For more information, see the Help in the BlackBerry Desktop Software. I can't open a new tab You might not have enough available memory on your BlackBerry device. Try completing the following actions:
Close a tab that you don't need. Close other applications that don't need to be open. Related information Close an application so that it is not running in the background, 284 Close an application so that it is not running in the background, 284 Open, close, or switch between tabs, 205 I cannot pair with a Bluetooth enabled device Try the following actions:
Verify that your BlackBerry device is compatible with the Bluetooth enabled device. For more information, see the documentation that came with the Bluetooth enabled device. If you do not know the passkey for your Bluetooth enabled device, see the documentation that came with the Bluetooth enabled device. If your BlackBerry device does not detect the Bluetooth enabled device that you want to pair with, try making your BlackBerry device discoverable for a short period of time. Many car kits need to discover your BlackBerry device rather than your BlackBerry device discovering the car kit. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Bluetooth Connections. Click Add New Device. Click Listen. Bluetooth enabled devices can detect your BlackBerry device for 2 minutes. Turn off encryption for Bluetooth connections between your BlackBerry device and the Bluetooth enabled device. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Bluetooth Connections. Highlight a Bluetooth enabled device. Press the key > Device Properties. Clear the Encryption check box. Press the key > Save. The media player screen closes If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of your BlackBerry smartphone. In the media options, you can stop the media player screen from closing or change the amount of time before the media player screen closes. Related information Change the amount of time before the media player screen closes, 139 35 Help Tips and shortcuts Tips and shortcuts Tips: Doing things quickly For full instructions, click the links under Related information at the bottom. Use the Quick Access area to access popular options Highlight and click an area at the top of the Home screen to access options such as changing your ring tone, setting the alarm, viewing notifications, and turning on or off network connections. See all the apps and folders on the Home screen, or minimize your view and view the wallpaper On the navigation bar, click All. Switch to another app Open an app with a convenience key Use toolbars Use pop-up menus Press and hold the Note: The other app might still be running in the background. key. Click an app. Press a convenience key on the side of your device. Note: You can customize which app a convenience key opens. Toolbars are available in most applications, and appear at the bottom of the screen. For example, you can click icons on the toolbar in the message list to quickly search the message list, compose an email, and open or delete the selected message. To see a description for a toolbar icon, touch and hold the icon. Pop-up menus provide common available actions, and appear in the center of the screen. For example, you can use the pop-
up menu in a message to file, forward, or reply to the message. To open a pop-up menu, touch and hold the screen or press and hold the trackpad. To select a command, tap the icon or click the trackpad. Switch to the Favorites, Media, Downloads, and Frequent views On the Home screen, highlight All on the navigation bar and slide your finger right or left. Add an app to the Favorites view Highlight an app on the Home screen or in a folder. Press the key > Mark as Favorite. Change options for the Home screen such as the wallpaper On the Home screen, press the key > Options. Related information Keep an application running in the background and switch to another application, 283 36 Help Tips and shortcuts Assign an application to a Convenience key, 260 Change what happens when you type on the Home screen, 15 Tips: Extending battery life For full instructions, click the links under Related information at the bottom. Set your BlackBerry device to turn on and turn off automatically. On the Home screen or in a folder, click the Options icon. Click Device > Auto On/Off. You can set your device to turn off while you aren't using it for an extended period, like when you sleep. Data you receive when the device is turned off automatically updates when the device turns on. Set backlighting to remain on for a shorter period of time, and lower its brightness On the Home screen or in a folder, click the Options icon. Click Display > Screen Display. Turn off network connections you aren't using On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click a network connection to clear the check box. Close apps when you are finished with them. In an app, press the key > Close. When you switch from one app to another, some apps, such as the Browser app or the Music app, run in the background, which uses battery power. Switch your vibrating notifications to sound notifications or LED notifications, lower the volume of your sound notifications, or select a shorter ring tone Delete the original text from a reply message If your device has a camera flash, turn off the flash Keep your battery connections clean. Keeping the battery clean extends the life of your battery. Related information Set your device to turn on and turn off automatically, 340 Set options for backlighting, 264 On the Home screen, click the Sound and Alert Profiles icon. Click Change Sounds and Alerts. When you are replying to a message, press the Delete Original Text. key >
On the Home screen, click the Camera icon. Click the flash icon at the bottom of the screen until the flash off indicator appears. Every few months, use a cotton swab or dry cloth to clean the metal contacts on the battery and the device. 37 Help Tips and shortcuts Turn on or turn off a network connection, 292 Delete the original text from a reply message, 73 Change your ring tone, notifiers, or reminders, 18 Tips: Finding apps Look in a folder on your Home screen Make all hidden apps visible on the Home screen Search for an app Verify that the app is installed Some apps are located in folders on your Home screen. Click a folder to see what apps are inside. On the Home screen, press the key > Show All. To unhide the app, highlight it and then click Hide to clear the check mark. If Show All does not appear in the menu, there are no apps hidden from view. On the Home screen, start typing the application name. On the Home screen or in a folder, click the Options icon. Click Device > Application Management. If the app is listed, it is installed on your BlackBerry device. Tips: Freeing and conserving storage space Try to maintain at least 400 KB of available application storage on your BlackBerry device. If you find that your device processes are unusually slow, try freeing storage space by deleting files that you don't need. Changing options for email messages, calendar entries, and media files might help you conserve storage space. For full instructions, click the links under Related information at the bottom. Check how much free storage space you have Delete unneeded files Delete browsing history and clear the cache On the Home screen or in a folder, click the Options icon. Click Device > Storage. On the Home screen or in a folder, click the Files icon. Find and highlight a file. Press the key > Delete. On the Home screen, click the Browser icon. Press the key > Options. Go to the Clear Browsing Data section. Reduce the amount of time that your device stores email messages and calendar entries On the Home screen, click the Messages icon or Calendar icon. Press the key > Options. 38 Help Tips and shortcuts Stop storing sent messages on your device On the Home screen, click the Messages icon. Press the key > Options > Email Preferences. Receive only the first section of long email messages, and choose whether to download more On the Home screen, click the Messages icon. Press the key > Options > Message Display and Actions. Store files on a media card instead of the device Reduce the size of pictures you take Your BlackBerry device supports media card sizes up to 32 GB. Only microSD media cards are supported. On the Home screen, click the Camera icon. Press the key > Options. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue. Related information Move, rename, or delete a file, 131 Set how long your device stores messages, 86 Change how long your device stores calendar entries, 226 Stop storing messages sent from your computer on your device, 86 Stop storing messages sent from your device on your computer, 86 Receive only the first section of long email messages, 79 Change the size of pictures that you take, 167 View the amount of available storage space on your device, 344 The application memory on my device is low, 346 Tips: Updating your software Updated BlackBerry Device Software and BlackBerry Desktop Software are released periodically, and you might be able to update the software from either your computer or your smartphone. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue. For full instructions, click the links under Related information at the bottom. Check to see if there is updated BlackBerry Device Software that you can download over the network Update your BlackBerry Device Software from your computer Depending on your device model, this feature might not be supported. On the Home screen or in a folder, click the Options icon. Click Device > Software Updates. Connect your device to your computer and on your computer, visit: www.blackberry.com/software. Click on BlackBerry Device Software and follow the links to update your software. 39 Help Tips and shortcuts Set your BlackBerry Desktop Software to check for updates automatically For instructions, see the Help in BlackBerry Desktop Software. Update your BlackBerry Desktop Software Visit www.blackberry.com/desktopsoftware. Related information BlackBerry Device Software, 288 Tips: Keeping your information safe You can take some simple steps to help prevent the information on your BlackBerry device from being compromised, such as avoiding leaving your device unattended. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue. For full instructions, click the links under Related information at the bottom. Set a password Encrypt contacts and files Back up your device data Related information Set a device password, 355 Turn on encryption, 196 On the Home screen or in a folder, click the Options icon. Click Security > Password. On the Home screen or in a folder, click the Options icon. Click Security > Encryption. Use the backup tool in the BlackBerry Desktop Software to back up your device data. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/
desktop and select the appropriate option for your computer. Tips: Managing indicators Indicators tell you that there is something new or updated, such as a new message, voice message, or feed, or they inform you of the status of something, such as the battery or network connection. Indicators often appear on app icons, new content within apps, and at the top of the Home screen. Remove the new item indicator Open each item that has this indicator. For example, to remove it from the Messages icon, click the icon. 40 Help Tips and shortcuts Remove the unopened message indicator Identify an indicator In the Messages app, do one or more of the following:
Open all of your messages by clicking on them. If you cannot find all of your unopened messages in your inbox, look in your messages folders. Mark a message as opened. Highlight a message. Press the key > Mark Opened. Mark all messages that are prior to a date as opened. Highlight a date field. Press the Opened. key > Mark Prior You might be able to identify an indicator by seeing the icon of the application that the indicator refers to. To see a complete list of applications on your device and their icons, on the Home screen or in a folder, click the Options icon. Click Device > Application Management. For a complete list of BlackBerry indicators, visit www.blackberry.com/docs/smartphones. Click your device model, and then click the Icons and Indicators guide. Phone shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Change your ring tone Send an incoming call to voice mail when your BlackBerry device is inserted in a holster Set up speed dial for a contact From the Home screen, press the Ring Tones. key. Press the key > Phone Press and hold the Volume Down key on the right side of your device. From the Home screen, press the you would like to assign speed dial to. key. Press and hold the key that Insert a plus sign (+) when typing a phone number Press and hold 0. Change the active phone number From the Home screen, press the the top of the screen. Click a phone number. key. Click your phone number at 41 Help Tips and shortcuts Message shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. In a message Reply to a message Reply to all in an email or a PIN message Forward a message File an email message Press R Press L Press F Press I View or hide the email address of a contact Highlight the contact in the To or From field. Press Q. Move to the next message Move to the previous message In your message inbox Open a message Press N Press P Press the key. Compose a message from a message inbox Press C Mark a message as read or unread Add a flag to a message View all flagged messages View received messages and received call logs View draft and sent messages View voice mail messages View text messages View call logs View all your messages Move around your message inbox Move up a screen Move down a screen Move to the top of a message inbox 42 Press the Alt key and U. Press W Press the Alt key and F. Press the Alt key and I. Press the Alt key and O. Press the Alt key and V. Press the Alt key and S. Press the Alt key and P. Press the key. Press the Shift key and the Space key. Press the Space key. Press T Help Tips and shortcuts Move to the bottom of a message inbox Move to the next unread item Move to the next related message Move to the previous related message Press B Press U Press J Press K Typing shortcuts for the touch screen keyboard Depending on the typing input language that you are using, some shortcuts might not be available. Show the keyboard Hide the keyboard Insert a period Insert an at sign (@) or a period (.) in an email address field Capitalize a letter Turn on CAP lock Type a symbol Type an accented character Type a number in a text field Type a number in a number field Turn on NUM lock Move the cursor to edit text Change the typing input language Click a text field or click the Show Keyboard icon at the bottom of the screen. Touch the top of the keyboard and slide your finger quickly down the screen. Press the Space key twice. The next letter is capitalized. Press the Space key. Click the Shift key. Click the letter key. Press and hold the Shift key until the lock indicator appears on the key. To turn off CAP lock, press the Shift key again. Press the Symbol key. Press the letter key. Press and hold the letter key. Press the accented character that appears on the screen. Press the 123 key. Press the number key. Press a number key. You do not need to press the 123 key. Press and hold the 123 key until the lock indicator appears on the key. To turn off NUM lock, press the 123 key again. Click the text. Your BlackBerry device displays a frame around the cursor. To move the cursor one character at a time, touch the cursor frame and slide your finger. When you are using your device in landscape view or in portrait view with the full keyboard, click the globe icon. Click an input language. 43 Help Tips and shortcuts Media shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Audio and video files Pause an audio or video file Press the Mute key on the right side of your BlackBerry smartphone. Resume playing an audio or video file Press the Mute key again. Play the next song Play the previous song Press and hold the Volume Up key on the right side of your smartphone. Press and hold the Volume Down key on the right side of your smartphone. Turn on the audio boost feature (if you are using a headset) to amplify the volume for songs, ring tones, and videos Press the Volume Up key until the audio boost feature turns on. Camera Zoom in to a subject before taking a picture Press the Volume Up key. Zoom out from a subject before taking a picture Press the Volume Down key. Take a picture Press the Convenience key on the right side of your smartphone. Troubleshooting: Shortcuts I cannot use a shortcut Depending on the typing input language that you are using, some shortcuts might not be available. Try changing the typing input language. Related information Change the language, 262 44 Phone Help Phone How to: Phone Phone basics Find your phone number Do one of the following:
To view your active phone number, from the Home screen, press the key.Highlight the area at the top of the screen, above the tabs. If you have multiple phone numbers associated with your BlackBerry device, to view a list of your phone numbers, from the Home screen, press the service plan supports text messaging, the first phone number in the list is the phone number that you use to send and receive text messages. key.Click the area at the top of the screen, above the tabs. If your wireless Related information About multiple phone numbers, 56 My phone number appears as Unknown in the Phone application, 65 Make a call 1. Do one of the following:
If your BlackBerry device is unlocked, press the If your device is locked and you do not want to unlock it, press the key. key > Place Call. 2. Type a phone number or contact name. 3. Press the key. To end the call, press the key. Related information Add a pause or a wait to a phone number, 231 Available voice commands, 397 Turn on dialing from the Lock screen, 57 I can't make or receive calls, 32 Answer a call Press the key. To end a call, press the key. 45 Help Phone Related information Change your ring tone, notifiers, or reminders, 18 I can't make or receive calls, 32 Answer a second call Depending on your wireless service provider and wireless network, this feature might not be supported. During a call, press the key. To answer the incoming call and place the current call on hold, click Answer - Hold Current. To answer the incoming call and end the current call, click Answer - Drop Current. To return to the first call, press the key > Swap or Flash. Change your ring tone, notifiers, or reminders In addition to changing the tone, you can also change options for notifcation during calls, volume, LED, and vibration. 1. On the Home screen, click the Sound and Alert Profiles icon. 2. Click Change Sounds and Alerts > Sounds for Selected Profile. 3. To change your ring tone, click Phone. To change notifiers or reminders, click to expand a section. Click an option. In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:
Click a tone. To use a song that is on your BlackBerry smartphone or on a media card, click All Music. Find and click a song. To use a voice note that you recorded, click All Voice Notes. Find and click a voice note. To use a preloaded alert, click All Alerts. Find and click an alert. 4. Press the key > Save. Related information Add a contact alert, 31 Add or delete a custom profile, 200 I can't change the number of times that my device rings, 66 Mute a call During a call, press the Mute key on the right side of your device. To turn off mute, press the Mute key again. Place a call on hold If your BlackBerry device is connected to a CDMA network, you cannot place a call on hold. During a call, press the key > Hold. To resume a call, press the key > Resume. 46 Help Phone Turn on the speakerphone During a call, press the key > Activate Speakerphone. Do not hold your BlackBerry device near your ear while you use the speakerphone. Hearing damage can occur. For more information, see the Safety and Product Information booklet for your device. To turn off the speakerphone, press the key > Activate Handset. Dial an extension 1. When typing a phone number, press the 2. Type the extension number. key > Add Pause. Dial using numbers or letters When you type a letter in a phone number, your BlackBerry device dials the number that is associated with the letter on a conventional phone keypad. To type a number, press a number key. To type a letter, press a letter key. Switch applications during a call During a call, press the key > Switch Application. Note: If you switch to a different application and you want to end the call, press the key. About using a headset You can purchase an optional headset to use with your BlackBerry device. If you use a headset, you can use a headset button to answer or end a call, or to turn on or turn off mute during a call. Depending on your device model, you might be able to use a headset button to make a call using a voice command. Depending on your headset, you might also be able to use a headset button to pause, resume, skip, or adjust the volume of audio or video files. For more information about using the headset, see the documentation that came with your headset. 47 Help Phone Emergency calls About emergency calls and Emergency Callback Mode If you are outside of a wireless coverage area and the SOS wireless coverage indicator appears at the top of the screen, you can call only emergency numbers. Your BlackBerry device is designed to allow emergency calls even when your device is locked. Depending on your device model and the wireless network that your device is connected to, your device is also designed to allow emergency calls when the SIM card is not inserted. If the connection to the wireless network is turned off when you initiate an emergency call, your device is designed to connect to the wireless network automatically. You can make emergency calls by typing only official emergency access numbers (for example, 911 or 112). Note: You should not rely on any wireless device for essential communications, including medical emergencies. Emergency numbers may vary by location and emergency calls may be blocked or impeded by network, environmental, or interference issues. If your device is connected to a CDMA network, when you end an emergency call, your device enters Emergency Callback Mode. This mode allows the operator to call you back or find your approximate location. Depending on your wireless service provider, Emergency Callback Mode is active for 5 minutes or until you make a non-emergency call. In Emergency Callback Mode, you cannot send and receive messages or browse web pages. If your device supports GPS and you make an emergency call, an emergency operator might be able to use GPS technology to find your approximate location. Related information About GPS technology, 270 Make an emergency call Do one of the following:
If your screen or BlackBerry device is unlocked, from the Home screen, press the key. Type the emergency number. Press the key. If your device is locked, press the If your screen is locked, press the number. Press the key. Volume key > Emergency. Press the key on the top of your device. Press the key. key. Type the emergency Adjust the volume To increase the volume, press the Volume Up key on the right side of your BlackBerry device. To decrease the volume, press the Volume Down key on the right side of your device. To mute the volume, press the Mute key on the right side of your device. To turn off mute, press the Mute key again. If you press the Mute key during a call, your device mutes the call so that you can hear others on the call, but they cannot hear you. 48 Help Phone Related information Mute a call, 46 Amplify the volume using the audio boost feature, 138 Improve sound quality for media files, 138 Change the default volume for calls You can increase or decrease the default volume for calls. The higher you set the volume percentage, the louder the volume is. 1. From the Home screen, press the 2. Press the 3. Change the Default Call Volume field. 4. Press the key > Options > In-call Settings. key > Save. key. Improve sound quality during a call You cannot change sound quality when you are using a Bluetooth enabled headset. 1. During a call, press the 2. Select a Boost Bass or Boost Treble option. key > Enhance Call Audio. Improve sound quality for all calls You cannot change sound quality when you are using a Bluetooth enabled headset. 1. From the Home screen, press the 2. Press the 3. Change the Phone Call Audio field or Headset Call Audio field. 4. Press the key > Options > In-call Settings. key > Save. key. Speed dial Set up speed dial for a contact 1. From the Home screen, press the Send key. 2. Press the key > View > Speed Dial List. 3. 4. Click a contact. 5. If necessary, click a phone number for the contact. In the Speed Dial Numbers list, click an unassigned key. To make a call using speed dial, in the Phone application, press and hold the key that you assigned to the contact. Change the contact that is assigned to a speed dial key 1. From the Home screen, press the 2. Press the 3. Highlight a contact or phone number. key. key > View > Speed Dial List. 49 Help Phone 4. Press the key. To change the contact that is assigned to a speed dial key, click Edit. Click a new contact. To assign the contact to a different speed dial key, click Move. In the Speed Dial Numbers list, click a new speed dial key. To delete the contact from the Speed Dial Numbers list, click Delete. Call waiting, call forwarding, and call blocking Turn on call waiting To perform this task, your wireless service provider must set up your SIM card or BlackBerry device for this service. key. key > Options > Call Waiting. 1. From the Home screen, press the 2. Press the 3. Select the Enabled check box. 4. Press the key > Save. To turn off call waiting, clear the Enabled check box. About call forwarding Depending on your wireless service provider, one or more call forwarding phone numbers might already be available on your SIM card or BlackBerry device. You might not be able to change or delete these phone numbers or add new ones. For more information, contact your wireless service provider. Forward calls To perform this task, your wireless service provider must set up your SIM card or BlackBerry device for this service. 1. From the Home screen, press the 2. Press the key > Options > Call Forwarding. key. To forward all calls to a call forwarding number, change the Forward Calls field to Always. Change the Forward All Calls field to a call forwarding number. To forward unanswered calls only, change the Forward Calls field to Conditional. Change the If Busy, If No Reply, and If Not Reachable fields to a call forwarding number. 3. Press the key > Save. Your call forwarding settings apply to all subsequent incoming calls, until you change your settings again. To stop forwarding calls, change the Forward Calls field to Never. 50 Help Phone Add, change, or delete a call forwarding number To perform this task, your wireless service provider must set up your SIM card or BlackBerry device for this service. 1. From the Home screen, press the Send key. 2. Press the 3. Press the key > Options > Call Forwarding. key. To add a call forwarding number, click New Number. Type a phone number. Press the To change a call forwarding number, click Edit Numbers. Highlight a phone number. Press the key on the keyboard. key > Edit. Change the phone number. Press the key on the keyboard. To delete a call forwarding number, click Edit Numbers. Click a phone number. Click Delete. 4. Press the key > Close. About call blocking The blocked calling feature allows you to block all incoming calls or block incoming calls only when roaming. You can also block all outgoing calls and all outgoing international calls, or you can block outgoing international calls only when roaming. To use the blocked calling feature, your BlackBerry device must use a SIM card, and your wireless service provider must set up your SIM card for this service and provide you with a call blocking password. Depending on your wireless service provider and wireless network, this feature might not be supported. Block calls To perform this task, your BlackBerry device must use a SIM card, and your wireless service provider must set up your SIM card for this service and provide you with a call blocking password. key. key > Options > Call Barring. 1. From the Home screen, press the 2. Press the 3. Highlight a call blocking option. 4. Press the 5. Type your call blocking password. key > Enable. To stop blocking calls, highlight a call blocking option. Press the key > Disable. Change the call blocking password 1. From the Home screen, press the key. 2. Press the key > Options > Call Barring. 3. Press the key > Change Password. 51 Help Phone Fixed dialing and smart dialing Depending on your wireless service provider and wireless network, this feature might not be supported. About fixed dialing If you turn on fixed dialing, you can only make calls to contacts that appear in your fixed dialing list and to official emergency access numbers (for example, 911 or 112). If your wireless service plan includes text messaging, you can also send text messages to contacts that appear in your fixed dialing list. To use fixed dialing, your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code. Depending on your wireless service provider and wireless network, this feature might not be supported. Turn on fixed dialing To perform this task, your BlackBerry device must use a SIM card, and your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code. 1. From the Home screen, press the 2. Press the 3. Press the 4. Type your PIN2 code. 5. Press the key on the keyboard. key > Options > FDN Phone List. key > Enable FDN Mode. key. To turn off fixed dialing, press the key > Disable FDN Mode. Related information I can't make or receive calls, 32 Add, change, or delete a contact in your fixed dialing list To perform this task, your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code. 1. From the Home screen, press the Send key. 2. Press the key > Options > FDN Phone List. To add a contact, press the key > New. Type your PIN2 code. Press the key. Type a name and phone number. To change a contact, press the To delete a contact, highlight a contact. Press the key > Edit. Change the contact information. key > Delete. 3. Press the key > Save. 52 Help Phone About smart dialing With the smart-dialing feature, you can set a default country code and area code for phone numbers in the Contacts application so that you do not have to dial a country code and area code each time that you make a call, unless the country code or area code are different from the default codes that you set. Some country codes are not supported by the smart-
dialing feature. In the smart-dialing options, you can also specify the main phone number for an organization that you call frequently so that you can quickly call a contact in that organization by dialing only the extension for the contact. If you add contacts from that organization to your contact list, when you add their phone numbers, you can type only the extensions instead of typing out the main phone number for the organization. Related information I can't make or receive calls, 32 Set the default country code and area code 1. From the Home screen, press the 2. Press the 3. Set the Country Code and Area Code fields. 4. 5. 6. Press the key > Options > Smart Dialing. key > Save. key. If necessary, set the Local Country Code field and International Dialing Digits field. In the National Number Length field, set the default length for phone numbers in your country. Note: When you determine the default length for phone numbers, include your area code and local number, but do not include your country code or the National Direct Dialing prefix. Set options for dialing extensions 1. From the Home screen, press the 2. Press the 3. 4. 5. 6. Press the key > Save. key > Options > Smart Dialing. key. In the Number field, type the main phone number for an organization. In the Wait For field, set how long your BlackBerry device waits before dialing an extension. In the Extension Length field, set the default length for extensions. Conference calls About conference calls You can create two types of conference calls with your BlackBerry device. If your organization or a conferencing service has provided you with a conference call bridge number, you can create conference call meetings in the calendar on your device or computer. Conference call meetings allow participants who have a BlackBerry device to enter the conference call meeting with 53 Help Phone a one-touch Join Now option, if this feature is supported on their device, so that they do not have to dial the conference call bridge number and access codes. If you do not have a conference call bridge number, you can create a conference call by calling other contacts and joining the calls together. Related information Conference call meetings, 223 Make a conference call Depending on your wireless service provider or your wireless service plan, this feature might not be supported. If your BlackBerry device is connected to a CDMA network, you cannot join more than two contacts to a conference call. 1. During a call, press the 2. Type a phone number or highlight a contact. 3. Press the 4. During the new call, press the 5. To join another contact to the call, repeat steps 1 to 4. key to join your first contact to the conference call. key > Add Participant. key. Related information Place a call on hold, 46 Create a phone number link for a conference call 1. Type a phone number for the conference call bridge. 2. Type X and the access code. Speak privately with a contact during a conference call You can perform this task only if you make a conference call by joining calls together, and not if you create a conference call meeting in the calendar. 1. During a conference call, press the 2. Click a contact. key > Split Call. To return to the conference call, press the key > Join Conference. Disconnect a contact from a conference call You can perform this task only if you make a conference call by joining calls together, and not if you create a conference call meeting in the calendar. 1. During a conference call, press the 2. Click a contact. key > Drop Call. 54 Help Phone Leave a conference call You can perform this task only if you make a conference call by joining calls together, and not if you create a conference call meeting in the calendar. If you make a conference call, you can leave the conference call and the call continues without you. Depending on your wireless service provider, this feature might not be supported. During a conference call, press the key > Transfer or Flash. Call logs About call logs Call logs appear in the Phone application and show the status of recent calls by showing either a missed call indicator, placed call indicator or received call indicator. A call log also includes the date of the call, the phone number, and the estimated duration of the call. For more information about the exact duration of a call, contact your wireless service provider. The phone list view option allows you to sort how call logs appear in the Phone application. Depending on how you set your call logging options, you can also view call logs in the Messages application. Depending on your theme, when you miss a call, a missed call indicator might also appear at the top of the Home screen. You can also add notes to call logs or send call logs as email messages. Unless you delete a call log, it is stored on your BlackBerry device for 30 days. Send a call log 1. From the Home screen, press the 2. Click the Call Log icon. 3. Highlight a call log. 4. Press the 5. Highlight a call log 6. Press the key > Forward. key > View > History. Delete call logs 1. From the Home screen, press the 2. Click the Call Log icon. 3. Do one of the following:
key. key. To delete a single call log, highlight a call log. To delete a range of call logs, touch two call logs simultaneously and slide your finger up or down to select additional call logs. 4. Press the key > Delete. 55 Help Phone Add, change, or delete call log notes 1. From the Home screen, press the key. 2. Click the Call Log icon. 3. Highlight a call log. 4. Press the 5. Click a call log. 6. Press the key > View > History. key. To add notes, click Add Notes. Type call notes. To change notes, click Edit Notes. Change the call notes. To delete notes, click Edit Notes. Press the key > Clear Field. 7. Press the key > Save. View or hide call logs in the Messages application You can set your BlackBerry device to show call logs, including missed calls, in the Messages application. 1. From the Home screen, press the 2. Press the key > Options > Call Logs and Lists. key. To show recent and missed calls in the Messages application, select the All Calls option. To hide call logs in the Messages application, select the None option. 3. Press the key > Save. Multiple phone numbers Switch the active phone number 1. From the Home screen, press the 2. Click the area at the top of the screen, above the tabs. 3. Click the phone number that you want to set as the active phone number. key. Related information My phone number appears as Unknown in the Phone application, 65 I can't make or receive calls, 32 About multiple phone numbers When you have multiple phone numbers associated with your BlackBerry device, you can switch the phone number that you use as your active phone number. You have multiple phone numbers associated with your device if one of the following situations applies:
Your device uses a SIM card and your SIM card supports more than one phone number. Your wireless service provider has set up your device to support more than one phone number. 56 Help Phone Your wireless service provider has provided you with a phone number, and your organization has provided you with a BlackBerry MVS Client phone number. If your SIM card supports more than one phone number, you can make calls using your active phone number only, but you receive calls to all phone numbers. If you are already on a call, you receive calls to your active phone number only, and any calls that you receive to your other phone numbers receive a busy signal or are sent to voice mail. If your wireless service provider has set up your device to support more than one phone number, you can make calls and receive calls using your active phone number only. Any calls that you receive to your other phone numbers receive a busy signal or are sent to voice mail. If your wireless service provider has provided you with a phone number, and your organization has provided you with a BlackBerry MVS Client phone number, you can make calls using your active phone number only, but you receive calls to all phone numbers. If you are already on a call, you can receive calls to all phone numbers. If your wireless service plan supports text messaging, the first phone number that appears in the drop-down list at the top of the screen in the phone application is the phone number that you use to send and receive text messages. You can change call waiting, call forwarding, and voice mail options for each phone number associated with your device. Phone options Turn on dialing from the Lock screen 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Password. 3. Select the Allow Outgoing Calls While Locked check box. 4. Press the key > Save. Sort phone numbers or contacts on the Phone screen 1. From the Home screen, press the 2. Press the key > Options > Call Logs and Lists. key. To sort phone numbers or contacts by frequency of use, change the Phone List View field to Most Used. To sort contacts alphabetically by contact name, change the Phone List View field to Name. To sort phone numbers or contacts by most recent use, change the Phone List View field to Most Recent. 3. Press the key > Save. Hide or display your phone number when you make calls Your wireless network can override the option that you choose. 1. From the Home screen, press the 2. Press the key > Options > In-call Settings. key. To hide your phone number when you make calls, change the Restrict My Identity field to Always. To display your phone number when you make calls, change the Restrict My Identity field to Never. 57 Help Phone To allow your wireless network to decide whether to hide or display your phone number, change the Restrict My Identity field to Network Determined. 3. Press the key > Save. Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords. 1. On the Home screen, click the application icon for an application that prompts you before you delete items. 2. Press the 3. If necessary, click General Options. 4. Clear the Confirm Delete check box. 5. Press the key > Options. key > Save. Change how you answer or end calls with the holster 1. From the Home screen, press the 2. Press the key > Options > In-call Settings. key. To answer calls automatically when you remove your BlackBerry device from the holster, change the Auto Answer Calls field to Out of Holster. To stop answering calls automatically when you remove your device from the holster, change the Auto Answer Calls field to Never. To end calls automatically when you insert your device in the holster, change the Auto End Calls field to Into Holster. To stop ending calls automatically when you insert your device in the holster, change the Auto End Calls field to Never. 3. Press the key > Save. Change how you answer calls with a headset If your BlackBerry device is paired with a Bluetooth enabled headset or you have a headset plugged into your device, you can set your device to answer calls automatically after 5 seconds. 1. From the Home screen, press the 2. Press the key > Options > In-call Settings. key. To answer calls automatically after 5 seconds, change the Auto Answer Calls field to After 5s (Bluetooth/Headset Only). To stop answering calls automatically after 5 seconds, change the Auto Answer Calls field to Never. 3. Press the key > Save. Reset a call timer A call timer provides the estimated duration of calls. For more information about the exact duration of a call, contact your wireless service provider. 1. From the Home screen, press the 2. Press the key > Status > Last Call or Total Calls > Clear Timer. key. 58 Help Phone 3. Press the key > Save. About hearing aid mode In hearing aid mode, or telecoil mode, the magnetic signal of your BlackBerry device is modified to an appropriate level and frequency response to be picked up by hearing aids that are equipped with telecoils. Turn on hearing aid mode 1. From the Home screen, press the 2. Press the 3. Change the Mode Enabled field to Telecoil. 4. Press the key > Save. key. key > Options > Hearing Aid Mode. The H-T telecoil indicator appears at the top of the Home screen. Related information About hearing aid mode, 59 About TTY support When you turn on TTY support and you connect your BlackBerry device to a TTY device that operates at 45.45 bits per second, you can make calls to and receive calls from TTY devices. Your BlackBerry device is designed to convert received calls to text that you can read on your TTY device. If your TTY device is designed for use with a 2.5-mm headset jack, you must use an adapter accessory to connect your TTY device to your BlackBerry device. To get an adapter accessory that Research In Motion has approved for use with your BlackBerry device, visit www.shopblackberry.com. Turn on TTY support 1. From the Home screen, press the 2. Press the 3. Change the TTY field to On. 4. Press the key > Save. key > Options > TTY. key. A TTY indicator appears in the connections area at the top of the Home screen. To turn off TTY support, change the TTY field to Off. Related information Phone options, 57 About TTY support, 59 Voice mail 59 Help Phone About your voice mail greeting and voice mail password Depending on your wireless service provider, the method for changing your voice mail greeting or voice mail password might differ. You should be able to access the options for changing your voice mail greeting or voice mail password when you check your voice mail. For more information, contact your wireless service provider. Check your voice mail Depending on your theme, you might be able to check your voice mail from the Home screen. 1. From the Home screen, press the 2. Press the key > Call Voice Mail. key. Related information I can't check my voice mail, 66 Change the voice mail access number and password If a voice mail access number is not already set on your BlackBerry device, you can type the access number for a different voice mail system. Note: If you change the voice mail password on your device, you must also call your voice mail system to change the password there. Otherwise, the password for your voice mail is not updated in your voice mail system. 1. From the Home screen, press the Send key. 2. Press the key > Options > Voice Mail. 3. Type a voice mail access number and a password. 4. Press the key > Save. Related information I can't check my voice mail, 66 Change how many times your device rings before the call goes to voice mail To change how many times your BlackBerry device rings before the call is forwarded to voice mail, you must call your wireless service provider's voice mail system. Each wireless service provider has a different voice mail system. For more information, contact your wireless service provider. 1. Call your wireless service provider's voice mail system. 2. Listen to your options and follow the audible prompts. Related information I can't change the number of times that my device rings, 66 60 Help Phone Tips: Phone Phone shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Change your ring tone Send an incoming call to voice mail when your BlackBerry device is inserted in a holster Set up speed dial for a contact From the Home screen, press the Ring Tones. key. Press the key > Phone Press and hold the Volume Down key on the right side of your device. From the Home screen, press the you would like to assign speed dial to. key. Press and hold the key that Insert a plus sign (+) when typing a phone number Press and hold 0. Change the active phone number From the Home screen, press the the top of the screen. Click a phone number. key. Click your phone number at Personalization: Phone Change your ring tone, notifiers, or reminders In addition to changing the tone, you can also change options for notifcation during calls, volume, LED, and vibration. 1. On the Home screen, click the Sound and Alert Profiles icon. 2. Click Change Sounds and Alerts > Sounds for Selected Profile. 3. To change your ring tone, click Phone. To change notifiers or reminders, click to expand a section. Click an option. In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:
Click a tone. To use a song that is on your BlackBerry smartphone or on a media card, click All Music. Find and click a song. To use a voice note that you recorded, click All Voice Notes. Find and click a voice note. To use a preloaded alert, click All Alerts. Find and click an alert. 4. Press the key > Save. Related information 61 Help Phone Add a contact alert, 31 Add or delete a custom profile, 200 I can't change the number of times that my device rings, 66 Change the default volume for calls You can increase or decrease the default volume for calls. The higher you set the volume percentage, the louder the volume is. 1. From the Home screen, press the 2. Press the 3. Change the Default Call Volume field. 4. Press the key > Options > In-call Settings. key > Save. key. Change the voice mail access number and password If a voice mail access number is not already set on your BlackBerry device, you can type the access number for a different voice mail system. Note: If you change the voice mail password on your device, you must also call your voice mail system to change the password there. Otherwise, the password for your voice mail is not updated in your voice mail system. 1. From the Home screen, press the Send key. 2. Press the key > Options > Voice Mail. 3. Type a voice mail access number and a password. 4. Press the key > Save. Related information I can't check my voice mail, 66 Change how many times your device rings before the call goes to voice mail To change how many times your BlackBerry device rings before the call is forwarded to voice mail, you must call your wireless service provider's voice mail system. Each wireless service provider has a different voice mail system. For more information, contact your wireless service provider. 1. Call your wireless service provider's voice mail system. 2. Listen to your options and follow the audible prompts. Related information I can't change the number of times that my device rings, 66 Set up speed dial for a contact 1. From the Home screen, press the Send key. 62 Help Phone key > View > Speed Dial List. In the Speed Dial Numbers list, click an unassigned key. 2. Press the 3. 4. Click a contact. 5. If necessary, click a phone number for the contact. To make a call using speed dial, in the Phone application, press and hold the key that you assigned to the contact. Add, change, or delete a call forwarding number To perform this task, your wireless service provider must set up your SIM card or BlackBerry device for this service. 1. From the Home screen, press the Send key. 2. Press the 3. Press the key > Options > Call Forwarding. key. To add a call forwarding number, click New Number. Type a phone number. Press the To change a call forwarding number, click Edit Numbers. Highlight a phone number. Press the key on the keyboard. key > Edit. Change the phone number. Press the key on the keyboard. To delete a call forwarding number, click Edit Numbers. Click a phone number. Click Delete. 4. Press the key > Close. Change the call blocking password 1. From the Home screen, press the 2. Press the 3. Press the key. key > Options > Call Barring. key > Change Password. Add, change, or delete a contact in your fixed dialing list To perform this task, your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code. 1. From the Home screen, press the Send key. 2. Press the key > Options > FDN Phone List. To add a contact, press the key > New. Type your PIN2 code. Press the key. Type a name and phone number. To change a contact, press the To delete a contact, highlight a contact. Press the key > Edit. Change the contact information. key > Delete. 3. Press the key > Save. Change how you answer or end calls with the holster 1. From the Home screen, press the key. 63 Help Phone 2. Press the key > Options > In-call Settings. To answer calls automatically when you remove your BlackBerry device from the holster, change the Auto Answer Calls field to Out of Holster. To stop answering calls automatically when you remove your device from the holster, change the Auto Answer Calls field to Never. To end calls automatically when you insert your device in the holster, change the Auto End Calls field to Into Holster. To stop ending calls automatically when you insert your device in the holster, change the Auto End Calls field to Never. 3. Press the key > Save. Change how you answer or end calls with the holster or the slider 1. From the Home screen, press the 2. Press the key > Options > In-call Settings. key. To answer calls automatically when you remove your BlackBerry device from the holster or when you open the slider, change the Auto Answer Calls field to Out of Holster, Slide Open, or Both. To stop answering calls automatically when you remove your device from the holster or when you open the slider, change the Auto Answer Calls field to Never. To end calls automatically when you insert your device in the holster or when you close the slider, change the Auto End Calls field to Into Holster, Slide Close, or Both. To stop ending calls automatically when you insert your device in the holster or when you close the slider, change the Auto End Calls field to Never. 3. Press the key > Save. Troubleshooting: Phone I can't make or receive calls Try the following actions:
Verify that your BlackBerry device is connected to the wireless network. Verify that your wireless service plan includes phone or voice services. If you can't make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing. If you have traveled to another country and you haven't changed your smart-dialing options, dial the full phone number, including the country code and area code, for your contact. If you're not receiving calls, verify that call blocking and call forwarding are turned off. Your device or your SIM card might support more than one phone number, even if you only have one phone number. Verify that your phone number is set as your active phone number. If you have more than one phone number associated with your device, verify that the phone number that you want to make calls from and receive calls to is set as your active phone number. 64 Help Phone Related information Fixed dialing and smart dialing, 52 Call waiting, call forwarding, and call blocking, 50 Switch the active phone number, 56 My headset makes calls instead of my device If your BlackBerry device is connected to a Bluetooth enabled headset, your device might automatically make calls on the Bluetooth enabled headset. Try the following actions:
Disconnect the Bluetooth enabled headset from your BlackBerry device. During a call, press the key, click Activate Handset. My phone number appears as Unknown in the Phone application If your BlackBerry device uses a SIM card, try changing the phone number on your SIM card to change how your phone number appears in the Phone application. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Advanced System Settings > SIM Card. 3. Highlight the phone number. 4. Press the 5. Type your phone number. 6. Click OK. key > Edit SIM Phone Number. I can't make calls using a voice command Try the following actions:
Verify that your BlackBerry device is connected to the wireless network. If you're using a Bluetooth enabled device, such as a hands-free car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device. Verify that your screen is unlocked. Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the language options. Certain languages might not be supported. Related information Bluetooth technology, 330 Change the language for voice commands, 68 65 Help Phone I can't block calls Your wireless service provider might not support the blocked calling feature. For more information, contact your wireless service provider. If the BlackBerry MVS Client is installed on your BlackBerry device, you can block calls from unwanted callers. For more information, see the BlackBerry MVS Client User Guide. Some features aren't available on my smartphone The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone model and wireless service plan. Depending on your messaging service plan, some features or options might not be available in the message options on the Email Preferences screen. If your email account uses a BlackBerry Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears beside the option field. For more information about the features that are available on your smartphone, contact your wireless service provider or administrator, or visit www.blackberry.com/go/devices. Related information Feature availability, 15 I can't check my voice mail Try the following actions:
If you have more than one phone number associated with your BlackBerry device and you're trying to check your voice mail using a shortcut key, your device calls the voice mail access number for your active phone number. Check the voice mail for your alternate phone number. You need a voice mail access number to check your voice mail. To obtain a voice mail access number, contact your wireless service provider or administrator. Related information Switch the active phone number, 56 I can't change the number of times that my device rings Depending on your wireless service provider, you might not be able to choose the length of time that your BlackBerry device rings before the call is picked up by voice mail. For more information, contact your wireless service provider. 66 Help Voice commands Voice commands How to: Voice commands Perform an action using a voice command 1. On the Home screen or in a folder, click the Voice Dialing icon. 2. After the beep, say a voice command. Related information I can't make calls using a voice command, 65 Available voice commands Voice command Description
"Call <contact name or phone number>"
"Call <contact name> <phone number type>"
"Call extension <extension number>"
"Check my phone number"
"Check signal strength"
"Check network"
"Check battery"
"Repeat"
"Cancel"
Say this voice command to make a call. To perform this task with a Bluetooth enabled device, such as a handsfree car kit or wireless headset, the paired Bluetooth enabled device must support this feature and you must turn on Bluetooth technology. You cannot make calls to emergency numbers using voice commands. Say this voice command to call a specific phone number for a contact that is in your contact list. For example, if the contact has a work number and a mobile number, you can say "call <contact name> work" to call the work number. Say this voice command to dial an extension. To perform this task, you must set options for dialing extensions. You can dial extensions only within your company. If you have multiple phone numbers associated with your BlackBerry device, say this voice command to check your active phone number. Say this voice command to check your wireless coverage level. Say this voice command to check the wireless network that your device is connected to. Say this voice command to check the battery power level. Say this voice command to have the last voice prompt repeated to you. Say this voice command to close the voice dialing application. 67 Help Voice commands Change the language for voice commands When you change the language for voice commands, you change the language for voice prompts and the language that you use to make a voice command. 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Input > Language. 3. Change the Voice Dialing Language field. 4. Press the key > Save. Related information My device doesn't recognize names or numbers in voice commands, 69 Turn off choice lists for voice commands If your BlackBerry device identifies more than one possible match to a voice command, your device presents you with a list of possible matches, or a choice list. You can turn off choice lists so that your device always selects the best match and dials the phone number automatically. 1. On the Home screen or in a folder, click the Options icon. 2. Click Call Management > Voice Dialing. 3. Set the Choice Lists field to Always Off. 4. Press the key > Save. Change the options for voice prompts After you say a voice command, voice prompts might prompt you for further information or clarification, or voice prompts might read out instructions that appear on the screen. 1. On the Home screen or in a folder, click the Options icon. 2. Click Call Management > Voice Dialing. To turn off voice prompts, change the Audio Prompts field to No Prompts. To turn on voice prompts, change the Audio Prompts field to Basic Prompts. To turn on voice prompts and to have the voice prompts read out instructions that appear on the screen, change the Audio Prompts field to Detailed Prompts. 3. Press the key > Save. Improve voice recognition You can improve voice recognition by completing a short series of prompts that ask you to say specific numbers and words. 1. On the Home screen or in a folder, click the Options icon. 2. Click Call Management > Voice Dialing. 3. 4. Complete the instructions on the screen. In the Voice Adaptation section, click Start. 68 Help Voice commands Troubleshooting: Voice commands I can't make calls using a voice command Try the following actions:
Verify that your BlackBerry device is connected to the wireless network. If you're using a Bluetooth enabled device, such as a hands-free car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device. Verify that your screen is unlocked. Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the language options. Certain languages might not be supported. Related information Bluetooth technology, 330 Change the language for voice commands, 68 My device doesn't recognize names or numbers in voice commands Try the following actions:
Say the first name and the last name of your contact. Improve voice recognition of numbers. Related information Improve voice recognition, 68 69 Help Messages Messages Email Getting started: Email Set up an email address 1. On the Home screen, click the Setup icon. 2. 3. Follow the screens to set up your email address. When your email address is set up correctly, you receive a confirmation In the Setup section, click the Email Accounts icon. message. To view and manage your email messages, on the Home screen, click the Messages icon. Note: In some cases, you might see the following options. If so, select one of the options. Internet Mail Account: Use this option to associate your BlackBerry device with one or more existing email accounts (for example, Windows Live Hotmail) or to create a new email address for your device. Enterprise Account: If your administrator gave you an enterprise activation password, use this option to associate your device with your work email account using the BlackBerry Enterprise Server. If you are trying to set up a Internet email account (for example, Windows Live Hotmail or Google Mail) or a new email address for your device, and do not see this option, contact your administrator or wireless service provider. Related information Change options for your personal email account, 80 Synchronize email over the wireless network You can set the Wireless Reconcile option for each email address that is associated with your BlackBerry device, which will synchronize, your email messages over the wireless network. 1. On the Home screen, click the Messages icon. 2. Press the 3. 4. Select the Wireless Reconcile check box. 5. Press the If the Message Services field appears, set this field to the appropriate email account. key > Options > Email Reconciliation. key > Save. 70 Help Messages How to: Email Composing and sending email Send an email 1. On the Home screen, click the Messages icon. 2. Press the 3. 4. Type a message. 5. Press the key > Compose Email. key > Send. In the To field, type an email address or a contact name. Related information Search for a contact in your organization's address book, 229 Personal distribution lists, 235 I can't send messages, 33 Attach a file to an email, 72 Resend a message You cannot change a text message before you resend it. In a sent message, press the key. To change the message, click Edit. Change the message. Press the To change the recipients, click Edit. Highlight a contact. Press the key > Send. key > Change Address. Click a new contact. Press the key > Send. To resend the message without changing it, click Resend. Related information I can't send messages, 33 Reply to or forward an email or PIN message In a message, press the key. To reply to a message, click Reply or Reply to All. To forward a message, click Forward or Forward As. Related information I can't send messages, 33 Check spelling You can check spelling in messages, calendar entries, tasks, or memos that you create. 1. Press the 2. Do any of the following:
key > Check Spelling. 71 Help Messages To accept the suggested spelling, click a word in the list that appears. To ignore the suggested spelling, press the To ignore all instances of the suggested spelling, press the To add the word to the custom dictionary, press the To stop checking spelling, press the key > Cancel Spell Check. key. key > Ignore All. key > Add To Dictionary. Save a draft of a message When you are composing a message, press the key > Save Draft. Attach a file to an email To attach a file that is saved on your organization's network, your email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. When you are composing an email, press the key > Attach > File. To attach a file that is saved on your BlackBerry device or media card, find and click the file. To attach a file that is saved on your organization's network, press the key > Go To. Find and click the file. If necessary, type the credentials that you use to connect to your organization's network. Attach a contact card to a message You can attach a contact card to an email, a PIN message, or a text message. 1. When you are composing a message, press the 2. Find and highlight a contact. 3. Press the key > Continue. key > Attach > Contact. Related information I can't attach a file to a text message, 105 Change the email address that you use to send messages or meeting invitations 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Advanced System Settings > Default Services. 3. Change the Messaging (CMIME) field or the Calendar (CICAL) field. 4. Press the key > Save. Delete the disclaimer from an email If your email account uses a BlackBerry Enterprise Server that supports this feature, the BlackBerry Enterprise Server might add a disclaimer to your email after you send it. When you are composing an email, press the key > Remove Disclaimer. To add the disclaimer again, press the key > Add Disclaimer. 72 Help Messages Delete the original text from a reply message When you are replying to a message, press the key > Delete Original Text. Set the importance level for an email or PIN message that you send 1. When you are composing an email or PIN message, press the 2. Change the Importance field. 3. Press the key > Options. key > Save. Blind carbon copy a contact You can blind carbon copy a contact in an email or a PIN message. When you are composing an email or a PIN message, press the key > Add Bcc. Stop a message from sending You can stop a message from sending only if a clock icon appears beside the message. 1. On the Home screen, click the Messages icon. 2. Highlight the message. 3. Press the key > Delete. Email filters About email filters You can create email filters to specify which email is forwarded to your BlackBerry device and which remains in the email application on your computer. Email filters are applied to email based on the order in which they appear in your list of email filters. If you create multiple email filters that could apply to the same email, you must decide which one should be applied first by placing that filter higher in the list. Create an email filter To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. For information about completing this task for a personal email account that you have on your BlackBerry device (such as Google Mail or Windows Live Hotmail), visit www.blackberry.com/docs/smartphones and click the link under Email Setup. 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Email Filters. 3. Press the key > New. 4. Type a name for the email filter. 73 Help Messages 5. Set the email filter options. 6. Press the key > Save. Create an email filter based on a contact or subject 1. On the Home screen, click the Messages icon. 2. Highlight an email. 3. Press the 4. Type a name for the email filter. 5. Set the email filter options. 6. Press the key > Save. key > Filter by > Sender or Subject. Options for email filters Option From Sent to Subject Message Sent directly to me Cc to me 74 Description Specify one or more contacts or email addresses that the email filter should search for in the From field of your email. Separate multiple contacts or email addresses with a semicolon (;). To specify that the email filter should search for all contacts or email addresses that contain specific text, type the text and use an asterisk (*) as a wildcard character to represent the rest of the contact or email address. Specify one or more contacts or email addresses that the email filter should search for in the Sent To field of your email. Separate multiple contacts or email addresses with a semicolon (;). To specify that the email filter should search for all contacts or email addresses that contain specific text, type the text and use an asterisk (*) as a wildcard character to represent the rest of the contact or email address. Specify the text that the email filter should search for in the Subject field of your email. Specify the text that the email filter should search for in the body of your email. Set whether the email filter applies to email that includes your email address in the To field. Set whether the email filter applies to email that includes your email address in the CC field. Messages Description Set whether the email filter applies to email that includes your email address in the BCC field. Set the importance level of email that the email filter applies to. Set the sensitivity level of email that the email filter applies to. Set whether email that the email filter applies to is forwarded to your BlackBerry device. If email is forwarded, specify whether it is forwarded with high importance or with the email header only. Help Option Bcc to me Importance Sensitivity Action Turn on an email filter 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Email Filters. 3. Select the check box beside an email filter. 4. Press the key > Save. Change, prioritize, or delete an email filter 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Email Filters. 3. Highlight an email filter. 4. Press the key. To change an email filter, click Edit. Change the options for the email filter. Press the To prioritize an email filter, click Move. Click the new location. To delete an email filter, click Delete. key > Save. Synchronizing email About synchronization and reconciliation The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) between your BlackBerry device and the email application on your computer over the wireless network. The wireless email reconciliation feature is designed to reconcile email between your device and the email application on your computer over the wireless network. When you file or delete email messages on your device, these email messages should be filed or deleted in your email application. Likewise, any changes that you make to email messages in the email application on your computer should be reflected on your device. 75 Help Messages In rare cases, if your device doesn't recognize fields in a contact, calendar entry, or email account, some data or email can't be synchronized or reconciled. If wireless data synchronization or wireless email reconciliation isn't available on your device or if you turned off these features, you can use the synchronization tool of the BlackBerry Desktop Software to synchronize your organizer data and email. For more information, see the Help in the BlackBerry Desktop Software. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue. Synchronize email over the wireless network You can set the Wireless Reconcile option for each email address that is associated with your BlackBerry device, which will synchronize, your email messages over the wireless network. 1. On the Home screen, click the Messages icon. 2. Press the 3. 4. Select the Wireless Reconcile check box. 5. Press the If the Message Services field appears, set this field to the appropriate email account. key > Options > Email Reconciliation. key > Save. Delete email on your device and in your email application on your computer You can set the Delete On option for each email address that is associated with your BlackBerry device. 1. On the Home screen, click the Messages icon. 2. Press the 3. 4. Change the Delete On field to Mailbox & Handheld. 5. Press the If the Message Services field appears, set this field to the appropriate email account. key > Options > Email Reconciliation. key > Save. It takes a short period of time for email to be deleted over the wireless network. Related information Delete a message, 82 Empty the deleted items folder on your computer from your device To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. 1. On the Home screen, click the Messages icon. 2. Press the 3. 4. Press the key > Purge Deleted Items. key > Options > Email Reconciliation. If the Message Services field appears, set this field to the appropriate email account. 76 Help Messages About synchronization conflicts A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry device and in the email application on your computer. If you reconcile your email using wireless email reconciliation, on your device, you can set whether the email on your device or the email on your computer takes precedence when an email reconciliation conflict occurs. If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes precedence over the organizer data on your device when a data synchronization conflict occurs. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue. Manage email reconciliation conflicts You can set the On Conflicts option for each email address that is associated with your BlackBerry device. 1. On the Home screen, click the Messages icon. 2. Press the 3. 4. Change the On Conflicts field. 5. Press the If the Message Services field appears, set this field to the appropriate email account. key > Options > Email Reconciliation. key > Save. Stop forwarding email to your device To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. key > Options > Email Preferences. 1. On the Home screen, click the Messages icon. 2. Press the 3. 4. Clear the Send Email to Handheld check box. 5. Press the key > Save. If the Message Services field appears, set this field to the appropriate email account. To forward email to your BlackBerry device again, select the Send Email to Handheld check box. 77 Help Messages Viewing and replying to email About email account icons Depending on your wireless service plan or administrator, you might be able to associate your BlackBerry device with a work email account and one or more personal email accounts. If you associate your device with more than one email account, multiple email account icons might appear on your device, in addition to the main Messages icon. For more information about associating your device with more than one email account, visit www.blackberry.com/docs/smartphones and click the link under Email Setup. Depending on your theme, a separate icon might appear for text messages. Search for text in a message, in a file, or on a webpage To search for text in a presentation, you must view the presentation in text view or in text and slide view. In a message, in a file, in an attachment, or on a webpage, press the 1. 2. Type the text. 3. Press the Enter key. key > Find or Find on Page. To search for the next instance of the text, press the key > Find Next or Find Next on Page. Preview more of grouped email messages To display more lines of each email in a group, you must have set your BlackBerry device to group email messages by subject. 1. On the Home screen, click the Messages icon. 2. Click Options > Message Display and Actions. 3. Change the Preview Length field. 4. Press the key > Save. View an address instead of a display name In a message, press the key > Show Address. To view the display name again, press the key > Show Name. View email in plain text format 1. On the Home screen, click the Messages icon. 2. Press the 3. 4. Clear the Enable HTML Email check box. 5. Press the key > Save. key > Options > Email Preferences. If the Message Services field appears, set this field to the appropriate email account. 78 Help Messages View saved messages 1. On the Home screen, click the Messages icon. 2. Press the key > View Saved Messages. Email options Add or change your signature Depending on your wireless service plan, this feature might not be supported. 1. On the Home screen, click the Messages icon. 2. Press the key > Options. For a work email account, click Email Preferences. If the Message Services field appears, change this field to the appropriate email account. If the Use Auto Signature check box is not selected, select it. In the field that appears, place your cursor. For a personal email account, click Email Account Management. Click an email account. Click Edit. 3. Type a signature. 4. Press the key > Save. Your signature is added to your email after you send it. Hide the new or unopened message indicator 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Message Display and Actions. To hide the new message indicator, clear the Display New Message Indicator check box. To hide the unopened message indicator, change the Display Message Count field to None. 3. Press the key > Save. Receive only the first section of long email messages 1. On the Home screen, click the Messages icon. 2. Press the 3. Clear the Auto More check box. 4. Press the key > Options > Message Display and Actions. key > Save. To download more of an email, press the key > More or More All. View or hide call logs in the Messages application You can set your BlackBerry device to show call logs, including missed calls, in the Messages application. 1. From the Home screen, press the key. 79 Help Messages 2. Press the key > Options > Call Logs and Lists. To show recent and missed calls in the Messages application, select the All Calls option. To hide call logs in the Messages application, select the None option. 3. Press the key > Save. Set an out-of-office reply To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. key > Options > Email Preferences. 1. On the Home screen, click the Messages icon. 2. Press the 3. 4. Select the Use Out Of Office Reply check box. 5. 6. 7. Press the key > Save. If the Message Services field appears, set this field to the appropriate email account. In the field that appears, type a reply. If you use IBM Lotus Notes, in the Until field, set the date on which the out-of-office reply should turn off. To turn off the out-of-office reply, clear the Use Out Of Office Reply check box. Change options for your personal email account Depending on your wireless service provider, you might not be able to change some options for your personal email account. You can change options for each personal email account that you added to your BlackBerry device. You can create email filters, synchronize your contacts, change your signature or display name, and more. 1. On the Home screen, click the Messages icon. 2. Press the 3. Click the email account that you want to change options for. key > Options > Email Account Management. For more information about personal email accounts, visit www.blackberry.com/docs/smartphones and click the link under Email Setup. Turn on or turn off read receipts Depending on your wireless service provider or administrator, you might not be able to perform this task, or some of the options might not appear. 1. On the Home screen, click the Messages icon. 2. Press the 3. 4. To set whether your BlackBerry device sends a read receipt or delivery receipt when a sender requests it, change the If the Message Services field appears, set this field to the appropriate email account. key > Options > Email Preferences. Send Read Receipts field. 5. Press the key > Save. 80 Help Messages Stop loading pictures in HTML email messages By default, your BlackBerry device automatically downloads and displays inline pictures that are embedded in HTML email messages. 1. On the Home screen, click the Messages icon. 2. Press the 3. 4. Clear the Download Images Automatically check box. 5. Press the If the Message Services field appears, set this field to the appropriate email account. key > Options > Email Preferences. key > Save. To view pictures in an HTML email message, press the key > Get Images. Turn off the prompt that appears before downloading external pictures in HTML email messages Some HTML email messages contain links to external pictures on the Internet. By default, your BlackBerry device prompts you before downloading external pictures. 1. On the Home screen, click the Messages icon. 2. Press the 3. 4. Clear the Confirm External Image Download check box. 5. Press the If the Message Services field appears, set this field to the appropriate email account. key > Options > Email Preferences. key > Save. Open a new message automatically when you remove your device from your holster 1. On the Home screen, click the Messages icon. 2. Press the 3. Change the Auto Open Newest Message After Removing Device From Holster field. 4. Press the key > Options > Message Display and Actions. key > Save. Stop displaying recent contacts in email address fields By default, when you type the first few characters of a contact name or an email address in a To, Cc, or Bcc field, your BlackBerry device displays the email addresses of recent contacts who are not in your contact list. 1. On the Home screen, click the Messages icon. 2. Press the 3. Clear the Show Recent Contacts When Composing Email check box. 4. Press the key > Options > Message Display and Actions. key > Save. Turn off the prompt that appears before you delete a message 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Message Display and Actions. 81 Help Messages 3. Clear the Confirm Delete check box. 4. Press the key > Save. Turn off the prompt that appears when you mark messages as opened 1. On the Home screen, click the Messages icon. 2. Press the 3. Clear the Confirm Mark Prior Opened check box. 4. Press the key > Options > Message Display and Actions. key > Save. Organizing your email inbox Mark a message as opened or unopened On the Home screen, click the Messages icon. To mark a message as opened or unopened, highlight the message. Press the key > Mark Opened or Mark Unopened. To mark all messages that are prior to a specific date as opened, highlight a date field. Press the key > Mark Prior Opened. Save a message Saved messages aren't deleted even if your BlackBerry device is set to delete messages automatically after a certain period of time. On the Home screen, click the Messages icon. To save an email or PIN message, highlight an email or PIN message. Press the To save a text message, open a conversation and highlight a text message. Press the key > Save. key > Save Message. Related information View saved messages, 79 Delete a message On the Home screen, click the Messages icon. To delete a message, highlight the message. Press the To delete a saved message, press the key > Delete. key > View Saved Messages. Highlight the message. Press the key >
Delete. If necessary, delete the message from your message inbox as well. To delete a range of messages, touch two messages simultaneously and slide your finger up or down to select additional messages. Press the key > Delete Messages. To delete all messages prior to a certain date, highlight a date field. Press the key > Delete Prior > Delete. Note: Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer during email reconciliation. 82 Help Messages About flags Depending on the message service that you use, you can add flags to email messages that you receive or send as a reminder to you or the recipients to follow up with the messages. You can use flags of different colors, add follow-up notes, and set due dates so that your BlackBerry device reminds you to return to the email. If wireless email reconciliation is turned on and your email account uses a BlackBerry Enterprise Server that supports flags, changes that you make to flags on your device should be reflected in the email application on your computer. Likewise, changes that you make to flags in the email application on your computer should be reflected on your device. If wireless email reconciliation is turned off, you can still manage flags for email messages on your device. Add, change, or remove a flag If you make changes to a flag in an email that you sent, the changes are reflected only on your BlackBerry device and are not sent to the recipient. Depending on the message service you're using, you might not be able to do this task. When you are composing or viewing an email, press the key. To add a flag, click Flag for Follow Up. Set the flag properties. Press the To change a flag, click Flag Properties. Change the flag properties. Press the To remove a flag, click Clear Flag. key > Save. key > Save. Change how you group email messages 1. On the Home screen, click the Messages icon. 2. Press the key > Display Style > Group by Subject or Single Messages. Hide sent messages from the message inbox 1. On the Home screen, click the Messages icon. 2. Press the 3. Select the Hide Sent Messages check box. 4. Press the key > Save. key > Options > Message Display and Actions. Hide messages from the Messages application You can prevent messages from specific email accounts from appearing in the Messages application. You can also set a separate icon to appear on the Home screen for text messages. Depending on your theme, a separate icon might already appear by default. 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Inbox Management. To hide messages from specific email accounts, in the Email Accounts section, clear the check box beside one or more email accounts. To hide text messages, in the Other Message Types section, clear the Text Messages check box. 83 Help Messages 3. Press the key > Save. Change how a message inbox displays messages 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Message Display and Actions. To change the order of the subject line and sender, change the Display Order field. To change how messages are separated, change the Separators field. To change how many messages can fit on the screen, change the Display Message Header On field. 3. Press the key > Save. Use color to differentiate work messages from other messages To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. 1. On the Home screen or in a folder, click the Options icon. 2. Click Display > Message Categorization. 3. In the Message Outline Colors section, do any of the following:
To set an outline color for email that is sent to your BlackBerry device through a BlackBerry Enterprise Server, change the Enterprise Messages field. To set an outline color for your other messages, change the Other Messages field. 4. Press the key > Save. Note: PIN messages might use the outline color that you have set for your work email. For more information, contact your administrator. Storing and filing email About synchronization of email folders You can add, change, or delete email folders in the email application on your computer or in the Messages application on your BlackBerry device. If wireless email reconciliation is turned on and your email account uses a BlackBerry Enterprise Server that supports this feature, changes that you make to email folders are synchronized over the wireless network. If wireless email reconciliation is turned off or is not available for your device, you can make folder changes in the email application on your computer and then reconcile the changes to your device using the email settings tool of the BlackBerry Desktop Software. For more information about email reconciliation, see the Help in the BlackBerry Desktop Software. Related information Synchronize email over the wireless network, 20 84 Help Messages File an email To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. 1. On the Home screen, click the Messages icon. 2. Highlight an email. 3. Press the 4. Highlight a folder. 5. Press the key > File. key > File. Related information Synchronize email over the wireless network, 20 I can't file email messages, 92 Add, move, rename, or delete an email folder To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. 1. On the Home screen, click the Messages icon. 2. Press the 3. Highlight a folder. 4. Press the key > View Folder. key. To add a folder, click Add Folder. To move a folder, click Move Folder. Click the new location. To rename a folder, click Rename Folder. To delete a folder, click Delete Folder. Forward messages from a specific email folder to your device To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. If the Message Services field appears, set this field to the appropriate email account. key > Options > Email Preferences. 1. On the Home screen, click the Messages icon. 2. Press the 3. 4. Press the 5. Select the check box beside an email folder. 6. Press the key > Folder Redirection. key > Save. Note: If you click the Select All menu item, all email, including email that appears in the sent items folder in the email application on your computer, appears on your BlackBerry device. Related information 85 Help Messages Stop storing messages sent from your computer on your device, 86 Hide filed email from the message inbox 1. On the Home screen, click the Messages icon. 2. Press the 3. Select the Hide Filed Messages check box. 4. Press the key > Save. key > Options > Message Display and Actions. View filed messages 1. On the Home screen, click the Messages icon. 2. Press the 3. Click a folder. key > View Folder. Set how long your device stores messages 1. On the Home screen, click the Messages icon. 2. Press the 3. Change the Days To Keep Messages field. 4. Press the key > Save. key > Options > Message Display and Actions. Related information Some messages no longer appear on my device, 92 Stop storing messages sent from your computer on your device To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. If the Message Services field appears, set this field to the appropriate email account. key > Options > Email Preferences. 1. On the Home screen, click the Messages icon. 2. Press the 3. 4. Press the 5. Clear the check box beside the Sent Items folder. 6. Press the key > Folder Redirection. key > Save. Stop storing messages sent from your device on your computer To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. 1. On the Home screen, click the Messages icon. 2. Press the 3. 4. Clear the Save Copy In Sent Folder check box. key > Options > Email Preferences. If the Message Services field appears, set this field to the appropriate email account. 86 Help Messages 5. Press the key > Save. Google Mail About Google Mail on your device Depending on your wireless service plan and administrator, you can add a Google Mail account (also known as a Gmail account) to your BlackBerry device. Similar to the Google Mail web application that you can access using a browser on your computer, related messages are grouped into a single conversation. To help organize your message inbox, you can create and apply your own custom labels, report spam, archive messages, and add stars to highlight what's important. For more information about Google Mail, visit www.googlemail.com. Add or remove a star for a Google Mail message or conversation You can mark an important Google Mail message or conversation with a star. 1. On the Home screen, click the Messages icon. 2. Highlight a Google Mail message or conversation. 3. Press the key. To add a star, click Add Star. To remove a star, click Remove Star. Apply or remove a label for a Google Mail message or conversation You can apply a label or multiple labels to a Google Mail message or conversation to help organize your message inbox. If you apply a label to an individual message in a conversation, the label is applied to all of the messages in the conversation. 1. On the Home screen, click the Messages icon. 2. Highlight a Google Mail message or conversation. 3. Press the 4. Do one of the following:
key > Labels. To apply a label, select the check box beside the label. To remove a label, clear the check box beside the label. 5. Press the key > Save. View Google Mail messages with a specific label 1. On the Home screen, click the Messages icon. 2. Press the 3. Click a label. key > View Folder. Create or delete a Google Mail label 1. On the Home screen, click the Messages icon. 87 Help Messages 2. Press the key > Labels. To create a new label, click New Label. Type a label name. Click Save. To delete a label, highlight a label. Press the key > Delete. Archive a Google Mail message or conversation If you archive a Google Mail message that is part of a conversation, the Archive label is applied to all of the messages in the conversation. 1. On the Home screen, click the Messages icon. 2. Highlight a Google Mail message or conversation. 3. Press the key > Archive > Yes. Note: Depending on how you've set your BlackBerry device to store messages, archived messages might be automatically deleted from your device after a certain period of time. Move an archived Google Mail message or conversation to your message inbox 1. On the Home screen, click the Messages icon. 2. Click View Folder > Archive. 3. Highlight a message or conversation. 4. Press the key > Move to Inbox. Report spam messages sent to your Google Mail account When you report a Google Mail message as a spam message, it's deleted from your BlackBerry device. If you report a message that is part of a conversation, all of the messages in the conversation are also reported as spam. 1. On the Home screen, click the Messages icon. 2. Highlight a Google Mail message or conversation. 3. Press the 4. If necessary, click Yes. key > Report Spam. Tips: Email Message shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. In a message Reply to a message Reply to all in an email or a PIN message Forward a message Press R Press L Press F 88 Help Messages File an email message Press I View or hide the email address of a contact Highlight the contact in the To or From field. Press Q. Move to the next message Move to the previous message In your message inbox Open a message Press N Press P Press the key. Compose a message from a message inbox Press C Press the Alt key and U. Press W Press the Alt key and F. Press the Alt key and I. Press the Alt key and O. Press the Alt key and V. Press the Alt key and S. Press the Alt key and P. Press the key. Press the Shift key and the Space key. Press the Space key. Press T Press B Press U Press J Press K Mark a message as read or unread Add a flag to a message View all flagged messages View received messages and received call logs View draft and sent messages View voice mail messages View text messages View call logs View all your messages Move around your message inbox Move up a screen Move down a screen Move to the top of a message inbox Move to the bottom of a message inbox Move to the next unread item Move to the next related message Move to the previous related message Personalization: Email Change how you group email messages 1. On the Home screen, click the Messages icon. 89 Help Messages 2. Press the key > Display Style > Group by Subject or Single Messages. Use color to differentiate work messages from other messages To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. 1. On the Home screen or in a folder, click the Options icon. 2. Click Display > Message Categorization. 3. In the Message Outline Colors section, do any of the following:
To set an outline color for email that is sent to your BlackBerry device through a BlackBerry Enterprise Server, change the Enterprise Messages field. To set an outline color for your other messages, change the Other Messages field. 4. Press the key > Save. Note: PIN messages might use the outline color that you have set for your work email. For more information, contact your administrator. Change how a message inbox displays messages 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Message Display and Actions. To change the order of the subject line and sender, change the Display Order field. To change how messages are separated, change the Separators field. To change how many messages can fit on the screen, change the Display Message Header On field. 3. Press the key > Save. Add or change your signature Depending on your wireless service plan, this feature might not be supported. 1. On the Home screen, click the Messages icon. 2. Press the key > Options. For a work email account, click Email Preferences. If the Message Services field appears, change this field to the appropriate email account. If the Use Auto Signature check box is not selected, select it. In the field that appears, place your cursor. For a personal email account, click Email Account Management. Click an email account. Click Edit. 3. Type a signature. 4. Press the key > Save. Your signature is added to your email after you send it. 90 Help Messages Troubleshooting: Email I can't send messages Try the following actions:
Verify that your BlackBerry device is connected to the wireless network. If the menu item for sending a message doesn't appear, verify that you have added an email address, a PIN, or a phone number for your contact. If you created an email address or added an existing email address to your device using the email setup screen in the Setup application, verify that you have received an activation message on your device from the BlackBerry Internet Service. If you haven't received an activation message (the message might take a short period of time to arrive), in the Setup application, open the email setup screen to send a service book to your device. If you haven't received a registration message from the wireless network, register your device. On the Home screen or in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the Register Now. key >
Generate an encryption key. Verify that data service is turned on. Resend the message. Related information Turn on or turn off a network connection, 292 Change or delete a contact, 231 Generate an encryption key, 362 Turn on or turn off data service or set roaming options, 20 Wireless coverage indicators, 293 Turn on or turn off a network connection, 292 Turn on or turn off data service or set roaming options, 20 Options for email filters, 74 Wireless coverage indicators, 293 Resend a message, 71 I'm not receiving messages Try the following actions:
Verify that your BlackBerry device is connected to the wireless network. If you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area. Reset your device. Connect to the network and try again. If you created an email address or added an existing email address to your device using the email setup screen in the Setup application, verify that you have received an activation message on your device from the BlackBerry Internet Service. If you haven't received an activation message (the message might take a short period of time to arrive), in the Setup application, open the email setup screen to send a service book to your device. 91 Help Messages If you haven't received a registration message from the wireless network, register your device.On the Home screen or in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the Register Now. Verify that data service is turned on. If you use email filters, verify that the options for email filters are set correctly. Verify that email forwarding is turned on and that you have selected all the email folders, including your inbox folder, that you want to receive email from. Verify that your device is not blocking messages. For more information, contact your administrator. key >
Related information Change, prioritize, or delete an email filter, 75 Forward messages from a specific email folder to your device, 85 I'm not receiving email messages from personal folders on my computer If your BlackBerry device is associated with a Microsoft Outlook email account, you must use the synchronization tool of the BlackBerry Desktop Software to reconcile email messages in personal folders. For more information, see the Help in the BlackBerry Desktop Software. I can't file email messages Try the following actions:
Verify that wireless email reconciliation is turned on. If your email folders don't appear on your BlackBerry device, reconcile your email using the email settings tool of the BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software. Related information Synchronize email over the wireless network, 20 Some messages no longer appear on my device If the application storage on your BlackBerry device is full or you have more than 65,000 email messages, PIN messages, and text messages, your device deletes the oldest messages from a message list. Your device does not delete saved messages. If wireless email reconciliation is turned on and, in the message options, the Delete On field is set to Mailbox & Handheld, email that you delete in the email application on your computer is also deleted from your device. A message, attachment, or Google Mail conversation is cut short or doesn't appear Try the following actions:
Wait for a short period of time. Your BlackBerry device receives long messages and attachments in sections. key > More or More All. If "More available" appears at the end of the message or attachment, press the 92 Help Messages If part of a Google Mail conversation doesn't appear, press the If you're downloading an attachment, cancel the download and wait for a short period of time. Try downloading the attachment again. key > More of Conversation. Related information Receive only the first section of long email messages, 79 HTML email messages don't appear correctly Try the following actions:
Wait for a short period of time. Your BlackBerry device receives long messages and attachments in sections. Try downloading external pictures. Press the Try viewing your message in plain text. Press the key > Get Plain Text. key > Get Images. Related information View email in plain text format, 78 Some email folders appear dimmed If you can't forward email from an email folder, the check box beside the folder appears dimmed. Try the following actions:
Wait for a few seconds. The email folders might become available after a short period of time. Turn off wireless email reconciliation, and then turn it on again. Related information Synchronize email over the wireless network, 20 Email filters aren't working correctly Try the following actions:
Verify that your email filters are turned on. Verify that your email filters appear in the order that you want your BlackBerry device to apply them to email messages. Related information Email filters, 73 The number of new or unopened messages is different than I expect The number of new or unopened messages includes saved messages and filed messages. If you have set your BlackBerry device to hide filed messages and you receive a new message from an email folder in the email application on your computer other than your inbox, your device files the message. 93 Help Messages Related information View filed messages, 86 Hide messages from the Messages application, 83 Hide filed email from the message inbox, 86 I can't use a shortcut to view one type of message in a message inbox If you switch BlackBerry devices and you restore device data from your previous device to your current device, the message inbox shortcuts for your previous device replace the message inbox shortcuts for your current device. To view the shortcuts for viewing one type of message in a message inbox, view your list of saved searches. Some features aren't available on my smartphone The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone model and wireless service plan. Depending on your messaging service plan, some features or options might not be available in the message options on the Email Preferences screen. If your email account uses a BlackBerry Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears beside the option field. For more information about the features that are available on your smartphone, contact your wireless service provider or administrator, or visit www.blackberry.com/go/devices. Related information Feature availability, 15 Text messages How to: Text messages About text messages To send and receive text messages, your wireless service provider must set up your wireless service plan for text messaging. Depending on your wireless service provider, this feature might not be supported. Depending on the typing input language that you use to type your text messages, your messages might display to your recipients differently than you expect. Depending on your wireless service provider, you might also be able to send and receive the following media files in text messages: .jpg, .gif, .wbmp, .midi, .vcf (vCard), .ics (iCalendar), .avi, .mpg, or .mov. 94 Help Messages If you have more than one phone number associated with your BlackBerry device, your device sends text messages using the first phone number that appears in the My Number field in the Phone application. Composing and sending text messages Send a text message The number of recipients that you can send a text message to depends on your wireless service provider. 1. On the Home screen, click the Text Messages icon. 2. Press the 3. key > Compose Text Message. In the To field, do one of the following:
Type a contact name. Press the Type a phone number that can receive text messages (including the country code and area code). For languages with key > Choose Contact. Click a contact. non-Latin characters, press the Alt key to type numbers. Press the key on the keyboard. If your BlackBerry device is connected to a CDMA network, you can type an email address. 4. Type a message. 5. Press the key on the keyboard. Related information Personal distribution lists, 235 I can't send messages, 33 Attach a media file, contact card, appointment, or location to a text message, 96 Resend a message You cannot change a text message before you resend it. In a sent message, press the key. To change the message, click Edit. Change the message. Press the To change the recipients, click Edit. Highlight a contact. Press the key > Send. key > Change Address. Click a new contact. Press the key > Send. To resend the message without changing it, click Resend. Related information I can't send messages, 33 Forward a text message You cannot forward text messages that contain content that is copyright protected. In a message, press the key > Forward or Forward As. 95 Help Messages Attach a media file, contact card, appointment, or location to a text message 1. When you are composing a text message, press the 2. Click one of the following menu items:
key > Attach. Picture Video Location Audio Voice Note Contact Appointment 3. Click a file. Related information I can't attach a file to a text message, 105 Attach a contact card to a message You can attach a contact card to an email, a PIN message, or a text message. 1. When you are composing a message, press the 2. Find and highlight a contact. 3. Press the key > Continue. key > Attach > Contact. Related information I can't attach a file to a text message, 105 Set the importance level for text messages that you send Depending on your wireless service provider, this option might not appear. 1. On the Home screen, click the Text Messages icon. 2. Press the key > Options. To set the importance level for text messages, in the SMS Text section, change the Priority field. To set the importance level for text messages with an attachment, in the MMS section, in the Message Filtering section, change the Importance field. 3. Press the key > Save. Request delivery notification or read notification for a text message 1. On the Home screen, click the Text Messages icon. 2. Press the 3. key > Options. In the MMS section, do one of the following:
To receive notification when the message is delivered to the recipient, select the Confirm Delivery check box. To receive notification when the recipient opens the message, select the Confirm Read check box. 96 Help Messages 4. Press the key > Save. Stop a message from sending You can stop a message from sending only if a clock icon appears beside the message. 1. On the Home screen, click the Messages icon. 2. Highlight the message. 3. Press the key > Delete. Set whether pressing the Enter key sends text messages You can stop your text messages from being sent each time that you press the accidentally sending a message if you plan to include several lines of text. 1. On the Home screen, click the Text Messages icon. 2. Press the 3. 4. Press the key > Options > Text Messaging. key > Save. In the General Text Messaging Options section, clear the Press Enter Key to Send check box.
, which might prevent you from Viewing and replying to text messages Search for text in a message, in a file, or on a webpage To search for text in a presentation, you must view the presentation in text view or in text and slide view. In a message, in a file, in an attachment, or on a webpage, press the 1. 2. Type the text. 3. Press the Enter key. key > Find or Find on Page. To search for the next instance of the text, press the key > Find Next or Find Next on Page. View filed messages 1. On the Home screen, click the Messages icon. 2. Press the 3. Click a folder. key > View Folder. View saved messages 1. On the Home screen, click the Messages icon. 2. Press the key > View Saved Messages. Add an appointment to your calendar from a text message 1. 2. Press the In a text message, highlight an iCalendar attachment. key > View Appointment. 97 Help Messages 3. Press the key > Add To Calendar. Show names in the history of text messages 1. On the Home screen, click the Text Messages icon. 2. Press the 3. 4. key > Options. In the General Text Messaging Options section, select the Show Names check box. If you want to change your display name, beside the Display Name field, type a name. This name appears only in the history of your text messages, and not in messages that you send. 5. Press the key > Save. Change how your text messages look 1. On the Home screen, click the Text Messages icon. 2. Press the 3. 4. Press the key > Options. key > Save. In the General Text Messaging Options section, change the Conversation Style field. Organizing and storing text messages Delete a message On the Home screen, click the Messages icon. To delete a message, highlight the message. Press the To delete a saved message, press the key > Delete. key > View Saved Messages. Highlight the message. Press the key >
Delete. If necessary, delete the message from your message inbox as well. To delete a range of messages, touch two messages simultaneously and slide your finger up or down to select additional messages. Press the key > Delete Messages. To delete all messages prior to a certain date, highlight a date field. Press the key > Delete Prior > Delete. Note: Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer during email reconciliation. Set how long your device stores messages 1. On the Home screen, click the Messages icon. 2. Press the 3. Change the Days To Keep Messages field. 4. Press the key > Save. key > Options > Message Display and Actions. Related information Some messages no longer appear on my device, 92 98 Help Messages Store text messages on your SIM card Depending on your wireless service provider and wireless network, this feature might not be supported. If your BlackBerry device uses a SIM card and you set your SIM card to store text messages, your text messages still appear in the Messages application. 1. On the Home screen, click the Messages icon. 2. Press the 3. Select the Leave Messages On SIM Card checkbox. 4. Press the key > Options. key > Save. To stop storing text messages on your SIM card, clear the Leave Messages On SIM Card checkbox. If you clear this checkbox, your text messages are deleted from your SIM card. Delete the history from a text message Do one of the following:
To delete an individual message from the history, highlight the message. Press the To delete all the messages from the history and keep the chat open, when you are replying to a message, press the key > Delete Message. key > Clear Conversation. To delete all the messages from the history and close the chat, in your list of text messages, highlight a message. Press the key > Delete. In a text message, open an attachment. Save a media file from a text message 1. 2. Press the 3. Click Save <media type>. 4. Click Save. key. Save a contact card from a message If you receive a contact card in a message, you can save it so that the contact information is added to your contact list. In a message, highlight a contact card. 1. 2. Press the 3. Press the 4. Click one of the following items:
key > View Attachment. key. Add to Contacts Update Contact 99 Help Messages Options for text messages Stop receiving text messages when roaming 1. On the Home screen, click the Text Messages icon. 2. Press the 3. 4. Press the key > Options. key > Save. In the MMS section, set the Multimedia Reception field and Automatic Retrieval field to Home Only. Block text messages 1. On the Home screen, click the Text Messages icon. 2. Press the 3. key > Options. In the MMS section, in the Message Filtering section, select the Reject Anonymous Messages check box or Reject Advertisements check box. key > Save. 4. Press the Turn off Word Substitution for text messages 1. On the Home screen, click the Text Messages icon. 2. Press the 3. 4. Press the key > Options. key > Save. In the SMS Text section, select the Disable Word Substitution check box. Set how long your service center attempts to send text messages If you send a text message and it cannot be delivered immediately, your service center tries to send the text message for the number of times that is set in the Retries field. Depending on your wireless service provider, this option might not appear. 1. On the Home screen, click the Text Messages icon. 2. Press the 3. 4. Press the In the SMS Text section, change the Retries field. key > Options. key > Save. Set a wireless network type for sending text messages Depending on your wireless service provider and wireless network, this feature might not be supported. 1. On the Home screen, click the Text Messages icon. 2. Press the 3. key > Options. In the SMS Text section, do one of the following:
To use only one network type to send text messages, change the Network To Send Over field to Circuit Switched or Packet Switched. To use either network type to send text messages, which might be beneficial when roaming, change the Network To Send Over field to Circuit Switched Preferred or Packet Switched Preferred. 100 Help Messages 4. Press the key > Save. Open a new message automatically when you remove your device from your holster 1. On the Home screen, click the Messages icon. 2. Press the 3. Change the Auto Open Newest Message After Removing Device From Holster field. 4. Press the key > Options > Message Display and Actions. key > Save. Hide the new or unopened message indicator 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Message Display and Actions. To hide the new message indicator, clear the Display New Message Indicator check box. To hide the unopened message indicator, change the Display Message Count field to None. 3. Press the key > Save. Turn off the prompt that appears before you delete a message 1. On the Home screen, click the Messages icon. 2. Press the 3. Clear the Confirm Delete check box. 4. Press the key > Options > Message Display and Actions. key > Save. Turn off the prompt that appears when you mark messages as opened 1. On the Home screen, click the Messages icon. 2. Press the 3. Clear the Confirm Mark Prior Opened check box. 4. Press the key > Options > Message Display and Actions. key > Save. Cell broadcasting About cell broadcasting Cell broadcasting is designed to enable wireless service providers to use SMS text messaging to send information to all BlackBerry devices in a specific geographical area simultaneously. You can receive cell broadcast messages that contain a specific type of information by subscribing to a cell broadcast channel that provides that type of information. Different cell broadcast channels send different cell broadcast messages. For example, one cell broadcast channel might send regular weather forecasts while another might send traffic reports. 101 Help Messages Turn on cell broadcasting To perform this task, your BlackBerry device must use a SIM card, and your wireless service provider must set up your SIM card with a cell broadcast channel or provide you with the ID for a cell broadcast channel. Depending on your wireless service provider and the wireless network that your device is connected to, this feature might not be supported. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Advanced System Settings > Cell Broadcasting. 3. Select theEnable Cell Broadcasting check box. If one or more cell broadcast channels appear on the screen, select the check box beside the channel. If no cell broadcast channels appear on the screen, highlight the Empty field. Press the key > Add Channel. Type the channel ID and a nickname. Click OK. 4. Select the check box beside a language. 5. Press the key > Save. To turn off cell broadcasting, clear the Enable Cell Broadcasting check box. Before you turn off cell broadcasting, verify that your wireless service provider does not use cell broadcasting to manage services, such as preferred rates, based on your location. Related information I can't turn on cell broadcasting, 105 Stop receiving messages from a cell broadcast channel Verify that your wireless service provider does not use the cell broadcast channel to manage services, such as preferred rates, based on your location. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Advanced System Settings > Cell Broadcasting. 3. 4. Press the In the Channels section, highlight a cell broadcast channel. key. To stop receiving messages from the cell broadcast channel, click Disable. To delete the cell broadcast channel, click Delete Channel. In the Channels section, highlight a cell broadcast channel. Rename a cell broadcast channel 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Advanced System Settings > Cell Broadcasting. 3. 4. Press the 5. Type a name for the cell broadcast channel. 6. Click OK. 7. Press the key > Set Nickname. key > Save. 102 Help Messages Tips: Text messages Message shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. In a message Reply to a message Reply to all in an email or a PIN message Forward a message File an email message Press R Press L Press F Press I View or hide the email address of a contact Highlight the contact in the To or From field. Press Q. Move to the next message Move to the previous message In your message inbox Open a message Press N Press P Press the key. Compose a message from a message inbox Press C Mark a message as read or unread Add a flag to a message View all flagged messages View received messages and received call logs View draft and sent messages View voice mail messages View text messages View call logs View all your messages Move around your message inbox Move up a screen Move down a screen Move to the top of a message inbox Press the Alt key and U. Press W Press the Alt key and F. Press the Alt key and I. Press the Alt key and O. Press the Alt key and V. Press the Alt key and S. Press the Alt key and P. Press the key. Press the Shift key and the Space key. Press the Space key. Press T 103 Help Messages Move to the bottom of a message inbox Move to the next unread item Move to the next related message Move to the previous related message Press B Press U Press J Press K Personalization: Text messages Set whether pressing the Enter key sends text messages You can stop your text messages from being sent each time that you press the accidentally sending a message if you plan to include several lines of text. 1. On the Home screen, click the Text Messages icon. 2. Press the 3. 4. Press the key > Options > Text Messaging. key > Save. In the General Text Messaging Options section, clear the Press Enter Key to Send check box.
, which might prevent you from Change how your text messages look 1. On the Home screen, click the Text Messages icon. 2. Press the 3. 4. Press the key > Options. key > Save. In the General Text Messaging Options section, change the Conversation Style field. Troubleshooting: Text messages I can't send text messages Depending on your wireless service plan, this feature might not be supported. Verify that your BlackBerry device is connected to the wireless network. If you're not in a wireless coverage area, your device should send the messages when you return to a wireless coverage area. Try the following actions:
Verify that your BlackBerry device is connected to the wireless network. If you're not in a wireless coverage area, your device should send the messages when you return to a wireless coverage area. Verify that fixed dialing is turned off. Related information Turn on or turn off a network connection, 292 I'm not receiving text messages Depending on your wireless service plan, this feature might not be supported. 104 Help Messages Verify that your BlackBerry device is connected to the wireless network. If you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area. I can't turn on cell broadcasting If your BlackBerry device uses a SIM card, your SIM card might not support the display languages that you have selected for cell broadcast messages. Clear the check box beside all languages that your SIM card doesn't support. Related information Delete a language, 263 I can't attach a file to a text message Depending on your wireless service provider, if you attach a video, you might not be able to attach another file or create a slide show. Try the following actions:
Verify that the file is a .vcf (vCard) file, an .ics (iCalendar) file, or a media file (for example, a .jpg file, .gif file, or .midi file). Verify that the file isn't copyright protected. If templates are available for your BlackBerry device, use a blank template to compose your text message. I can't use a shortcut to view one type of message in a message inbox If you switch BlackBerry devices and you restore device data from your previous device to your current device, the message inbox shortcuts for your previous device replace the message inbox shortcuts for your current device. To view the shortcuts for viewing one type of message in a message inbox, view your list of saved searches. PIN messages Getting started: PIN messages About PIN messages A PIN uniquely identifies BlackBerry devices and BlackBerry enabled devices on the wireless network. If you have a contact who uses a BlackBerry device or a BlackBerry enabled device and you know that contact's PIN, you can send them PIN messages. PIN messages are not routed through your email account. 105 Help Messages When your PIN message is delivered to the recipient, in a message inbox, a D appears with a check mark beside the PIN message. Find your PIN Do one of the following:
On the Home screen or in a folder, click the Options icon. Click Device > Device and Status Information. In a message, type mypin followed by a space. How to: PIN messages About PIN messages A PIN uniquely identifies BlackBerry devices and BlackBerry enabled devices on the wireless network. If you have a contact who uses a BlackBerry device or a BlackBerry enabled device and you know that contact's PIN, you can send them PIN messages. PIN messages are not routed through your email account. When your PIN message is delivered to the recipient, in a message inbox, a D appears with a check mark beside the PIN message. Find your PIN Do one of the following:
On the Home screen or in a folder, click the Options icon. Click Device > Device and Status Information. In a message, type mypin followed by a space. Composing and sending PIN messages Compose and send a PIN message 1. On the Home screen, click the Messages icon. 2. Press the 3. key > Compose Other > Compose PIN. In the To field, do one of the following:
Type a PIN. Press the If you have a PIN saved for a contact that is in your contact list, type the contact name. Press the key on the keyboard. key on the keyboard. 4. Type a message. 5. Press the key > Send. Related information Personal distribution lists, 235 I can't send messages, 33 106 Help Messages Resend a message You cannot change a text message before you resend it. In a sent message, press the key. To change the message, click Edit. Change the message. Press the To change the recipients, click Edit. Highlight a contact. Press the key > Send. key > Change Address. Click a new contact. Press the key > Send. To resend the message without changing it, click Resend. Related information I can't send messages, 33 Reply to or forward an email or PIN message In a message, press the key. To reply to a message, click Reply or Reply to All. To forward a message, click Forward or Forward As. Related information I can't send messages, 33 Check spelling You can check spelling in messages, calendar entries, tasks, or memos that you create. 1. Press the 2. Do any of the following:
key > Check Spelling. To accept the suggested spelling, click a word in the list that appears. To ignore the suggested spelling, press the To ignore all instances of the suggested spelling, press the To add the word to the custom dictionary, press the To stop checking spelling, press the key > Cancel Spell Check. key. key > Ignore All. key > Add To Dictionary. Save a draft of a message When you are composing a message, press the key > Save Draft. Attach a contact card to a message You can attach a contact card to an email, a PIN message, or a text message. 1. When you are composing a message, press the 2. Find and highlight a contact. 3. Press the key > Continue. key > Attach > Contact. 107 Help Messages Related information I can't attach a file to a text message, 105 Set an importance level for received PIN messages 1. On the Home screen, click the Messages icon. 2. Press the 3. Select the Display PIN Messages in Red check box. 4. Press the key > Options > Message Display and Actions. key > Save. Blind carbon copy a contact You can blind carbon copy a contact in an email or a PIN message. When you are composing an email or a PIN message, press the key > Add Bcc. Create a link for a PIN You can create a link for a PIN in a message, calendar entry, task, or memo. If you click the link, you can send a PIN message. When you are typing text, type pin: and the PIN. Stop a message from sending You can stop a message from sending only if a clock icon appears beside the message. 1. On the Home screen, click the Messages icon. 2. Highlight the message. 3. Press the key > Delete. Viewing and replying to PIN messages Search for text in a message, in a file, or on a webpage To search for text in a presentation, you must view the presentation in text view or in text and slide view. In a message, in a file, in an attachment, or on a webpage, press the 1. 2. Type the text. 3. Press the Enter key. key > Find or Find on Page. To search for the next instance of the text, press the key > Find Next or Find Next on Page. View an address instead of a display name In a message, press the key > Show Address. To view the display name again, press the key > Show Name. 108 Help Messages View filed messages 1. On the Home screen, click the Messages icon. 2. Press the 3. Click a folder. key > View Folder. View saved messages 1. On the Home screen, click the Messages icon. 2. Press the key > View Saved Messages. Hide sent messages from the message inbox 1. On the Home screen, click the Messages icon. 2. Press the 3. Select the Hide Sent Messages check box. 4. Press the key > Save. key > Options > Message Display and Actions. Organizing and storing PIN messages Save a message Saved messages aren't deleted even if your BlackBerry device is set to delete messages automatically after a certain period of time. On the Home screen, click the Messages icon. To save an email or PIN message, highlight an email or PIN message. Press the To save a text message, open a conversation and highlight a text message. Press the key > Save. key > Save Message. Related information View saved messages, 79 Delete a message On the Home screen, click the Messages icon. To delete a message, highlight the message. Press the To delete a saved message, press the key > Delete. key > View Saved Messages. Highlight the message. Press the key >
Delete. If necessary, delete the message from your message inbox as well. To delete a range of messages, touch two messages simultaneously and slide your finger up or down to select additional messages. Press the key > Delete Messages. To delete all messages prior to a certain date, highlight a date field. Press the key > Delete Prior > Delete. Note: Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer during email reconciliation. 109 Help Messages Set how long your device stores messages 1. On the Home screen, click the Messages icon. 2. Press the 3. Change the Days To Keep Messages field. 4. Press the key > Save. key > Options > Message Display and Actions. Related information Some messages no longer appear on my device, 92 PIN message options Open a new message automatically when you remove your device from your holster 1. On the Home screen, click the Messages icon. 2. Press the 3. Change the Auto Open Newest Message After Removing Device From Holster field. 4. Press the key > Options > Message Display and Actions. key > Save. Hide the new or unopened message indicator 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Message Display and Actions. To hide the new message indicator, clear the Display New Message Indicator check box. To hide the unopened message indicator, change the Display Message Count field to None. 3. Press the key > Save. Turn off the prompt that appears before you delete a message 1. On the Home screen, click the Messages icon. 2. Press the 3. Clear the Confirm Delete check box. 4. Press the key > Options > Message Display and Actions. key > Save. Turn off the prompt that appears when you mark messages as opened 1. On the Home screen, click the Messages icon. 2. Press the 3. Clear the Confirm Mark Prior Opened check box. 4. Press the key > Options > Message Display and Actions. key > Save. 110 Help Messages Tips: PIN messages Message shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. In a message Reply to a message Reply to all in an email or a PIN message Forward a message File an email message Press R Press L Press F Press I View or hide the email address of a contact Highlight the contact in the To or From field. Press Q. Move to the next message Move to the previous message In your message inbox Open a message Press N Press P Press the key. Compose a message from a message inbox Press C Mark a message as read or unread Add a flag to a message View all flagged messages View received messages and received call logs View draft and sent messages View voice mail messages View text messages View call logs View all your messages Move around your message inbox Move up a screen Move down a screen Move to the top of a message inbox Press the Alt key and U. Press W Press the Alt key and F. Press the Alt key and I. Press the Alt key and O. Press the Alt key and V. Press the Alt key and S. Press the Alt key and P. Press the key. Press the Shift key and the Space key. Press the Space key. Press T 111 Help Messages Move to the bottom of a message inbox Move to the next unread item Move to the next related message Move to the previous related message Press B Press U Press J Press K Attachments How to: Attachments About files and attachments You can view and download attachments and save them to the BlackBerry device memory or on a media card. If your email account uses a BlackBerry Enterprise Server that supports accessing files on your organization's network, you can preview files from your organization's network and save the files to your device or attach them directly to email messages without downloading them. You can use the Files application to view a list of all the files that are saved on your device. You can also rename, move, and delete files on your organization's network from your device. To change attachments or files that you download, you can use third-party editing applications, such as Documents To Go, that are designed for use on BlackBerry devices. Open a file or an attachment To perform this task, your email account must use the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. In a message, meeting invitation, or calendar entry, press the If necessary, click Retrieve Attachment Information. key. 1. 2. 3. Click Open Attachment. 4. 5. If necessary, on the Attachments screen, click an attachment. If necessary, in the dialog box, select an option. Related information I can't turn on cell broadcasting, 105 Save a file or an attachment To perform this task, your email account must use the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. 1. In a message, in a calendar entry, or on a webpage, do one of the following:
If there is only one attachment in a message or calendar entry, press the key. 112 Help Messages If there are multiple attachments in a message or calendar entry, highlight an attachment. Press the If you are downloading a file from a webpage, press the key. key. 2. Click Download Attachment or Download File. 3. Click the folder that you want to save the file or attachment in. 4. Click Save. To stop downloading an attachment, in a message, highlight an attachment that you are downloading. Press the Cancel Download. key >
Send a file as an attachment To perform this task, your email account must use the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. 1. On the Home screen or in a folder, click the Media icon or Files icon. 2. Find and highlight a file. 3. Press the 4. Click a message type. key > Send. Related information I can't attach a file to a text message, 105 Open a link in a file or an attachment Some files might contain links to embedded content, such as tables, pictures, footnotes, text boxes, or comments. 1. 2. Press the key > Open Link or Retrieve. In a file, highlight a link. To return to the file, press the key. In a file or an attachment, press the Set font options for a file or an attachment 1. 2. Change the font fields. 3. Press the key > Save. key > Options. View properties for a file You can view the size, author, publication date, and other properties of a file. 1. On the Home screen or in a folder, click the Media icon or Files icon. 2. Find and highlight a file. 3. Press the key > Properties. Contact cards 113 Help Messages About vCard contact attachments vCard contact attachments (.vcf files) contain information for a specific contact. When you add a vCard contact attachment to an email message, recipients of your email message can view your contact information or add it to the contact list on their BlackBerry device. When you open an email message that contains a vCard contact attachment, a book icon appears at the end of the message with the name of the attached contact. Attach a contact card to a message You can attach a contact card to an email, a PIN message, or a text message. 1. When you are composing a message, press the 2. Find and highlight a contact. 3. Press the key > Continue. key > Attach > Contact. Related information I can't attach a file to a text message, 105 Save a contact card from a message If you receive a contact card in a message, you can save it so that the contact information is added to your contact list. In a message, highlight a contact card. 1. 2. Press the 3. Press the 4. Click one of the following items:
key > View Attachment. key. Add to Contacts Update Contact Tips: Attachments Troubleshooting: Attachments A skipped content bar appears in a document More content is available for you to download to your BlackBerry device. 1. To download the content, click the skipped content bar. 2. Click More. 114 Help Messages A question mark appears on a slide A question mark appears on a slide if your BlackBerry device has not downloaded the slide. 1. To download the slide, highlight the slide. 2. Press the key > Retrieve. Security options for messages Block incoming messages If your email account uses a BlackBerry Enterprise Server, you might not be able to block or unblock PIN messages from contacts within your organization, from contacts outside of your organization, or both. For more information, contact your administrator. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Firewall. 3. Select the check box beside one or more message types. 4. Press the key > Save. Note: Even though you do not receive blocked messages on your BlackBerry device, blocked messages might contribute to data usage in your wireless service plan. You can stop email messages from being forwarded to your device without contributing to data usage by turning off email message forwarding or by using email message filters. Allow messages from contacts in your contact list or allowed sender list 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Firewall. 3. Select the Contacts check box or Specific Addresses, Phone Numbers, or PINs check box. 4. Press the key > Save. Add a contact to your allowed sender list 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Firewall. 3. 4. 5. 6. Click Add. 7. Press the 8. Click one of the following menu items:
key. In the General section, if the Enable check box is not selected, select it. In the Block Incoming Messages section, select one or more message types. In the Exceptions section, select the Specific Addresses, Phone Numbers, or PINs check box. 115 Help Messages Add Email Address Add Phone Number Add PIN In the Enter new exception dialog box, type the contact information. 9. 10. Press the 11. Press the key on the keyboard. key > Save. Reset a blocked message counter If you block messages, the blocked message counter tracks how many messages your BlackBerry device has blocked. You can set the blocked message counter back to zero. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Firewall. 3. Highlight a message type. 4. Press the
> Reset Count or Reset All Counts. S/MIME-protected messages S/MIME-protected message basics About signing and encrypting messages If your email account uses a BlackBerry Enterprise Server that supports this feature, you can digitally sign or encrypt messages to add another level of security to email and PIN messages that you send from your BlackBerry device. Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send. When you digitally sign a message using your private key, recipients use your public key to verify that the message is from you and that the message has not been changed. Encryption is designed to keep messages confidential. When you encrypt a message, your device uses the recipients public key to encrypt the message. Recipients use their private key to decrypt the message. To send an encrypted PIN message, you must have a PIN and an email address for the contact in your contact list. Your device uses the email address in your contact list to locate a PGP key or certificate for the contact. Sign or encrypt a message You can sign or encrypt email and PIN messages. 1. When you are composing a message, change the Encoding field. 2. If necessary, change the Classification field. Related information Some signing and encryption options aren't available on my device, 121 116 Help Messages key > Options. In an unsent message, set the Encoding field to Encrypt or Sign and Encrypt. In the Allowed Content Ciphers section, select the check box beside one or more allowed content ciphers. If you are signing the message, in the Signing Options section, select a certificate. Encrypt a message with a pass phrase Your BlackBerry device can encrypt email and PIN messages using a pass phrase shared between the sender and recipient. 1. 2. Press the 3. Select the Use Password-Based Encryption check box. 4. 5. 6. Press the 7. Type your message. 8. Press the 9. Type a pass phrase to encrypt the message. 10. Confirm the pass phrase. 11. Click OK. key > Send. key > Save. Using a secure method, let the recipient know what the pass phrase is. Attach a certificate to a message You can attach a certificate to email and PIN messages. 1. When composing a message, press the 2. Highlight a certificate. 3. Press the key > Continue. key > Attach > Certificate. Download the certificate used to sign or encrypt a message If a certificate is not included in a received message or is not already stored in the key store on your BlackBerry device, you can download the certificate. 1. 2. Press the In a message, highlight the encryption indicator or a digital signature indicator. key > Fetch Sender's Certificate. Add a certificate from a message 1. 2. Press the In a message, highlight a digital signature indicator. key > Import Senders certificate. In a message, click the certificate attachment at the end of the message. Add a certificate from an attachment 1. 2. Click Retrieve Certificate. 3. Click the certificate. 4. Click Import Certificate. Related information 117 Help Messages I can't open an attachment in an encrypted message, 122 Attachment indicators in S/MIME-protected messages Indicator Description The message includes a certificate attachment. The message includes multiple certificate attachments. The message includes a certificate server attachment. Add connection information for a certificate server from a message 1. 2. Press the In a message, highlight the certificate server indicator. key > Import Server. View the certificate used to sign or encrypt a message 1. 2. Press the In a message, highlight the encryption status indicator or a digital signature indicator. key > Display Sender's Certificate or Display Encryption Certificate. View encryption information for a weakly encrypted message 1. 2. Press the In a weakly encrypted message, highlight the encryption status indicator. key > Encryption Details. S/MIME-protected message status Digital signature indicators for S/MIME-protected messages Indicator Description Your BlackBerry device verified the digital signature. Your device cannot verify the digital signature. Your device requires more data to verify the digital signature. Your device trusts the certificate chain. The senders email address does not match the email address of the certificate subject, or the senders certificate is revoked, is not trusted, cannot be verified, or is not on your device. 118 Help Messages Indicator Description The certificate is weak, the certificate status is not current, or your device requires more data to verify the trust status of the certificate. The senders certificate is expired. Encryption status indicators Your administrator sets whether messages that you receive are considered to be strong or weak. Indicator Description The message is strongly encrypted. The message is weakly encrypted. S/MIME-protected message options Change your signing or encryption certificate Your BlackBerry device uses your encryption certificate to encrypt messages in the Sent Items folder and includes your encryption certificate in messages that you send so that recipients can encrypt their reply messages. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > S/MIME. 3. 4. Press the In the Signing section or the Encryption section, change the Certificate field. key > Save. Related information Some signing and encryption options aren't available on my device, 121 Change options for downloading attachments in encrypted messages 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > S/MIME. To download attachments in encrypted messages automatically, change the Encrypted Attachment Support field to Automatic. To download attachments in encrypted messages manually, change the Encrypted Attachment Support field to Manual. To prevent your BlackBerry device from downloading attachments in encrypted messages, change the Encrypted Attachment Support field to None. 3. Press the key > OK. 119 Help Messages Change the default signing and encryption option Your BlackBerry device is designed to use the default signing and encryption option when you send a message to a contact that you have not sent a message to or received a message from previously. If you have sent a message to or received a message from the contact previously, your device tries to use the signing and encryption option that was used for the last message. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > S/MIME or PGP. 3. Change the Default Encoding field. 4. Press the key > Save. Related information Some signing and encryption options aren't available on my device, 121 About message classifications If your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature and your administrator turns on message classifications, the BlackBerry Enterprise Server applies a minimum set of security actions to each message that you compose, forward, or reply to, based on the classification that you assign to the message. Your administrator specifies the message classifications that you can use. If you receive a message that uses message classifications, you can view the abbreviation for the classification in the subject line of the message and the full description for the classification in the body of the message. You can also view the abbreviation and full description for the classification for a sent message in the sent items folder. Change the default message classification To perform this task, your email account must use a BlackBerry Enterprise Server that supports this feature and your administrator must turn on message classifications. Your BlackBerry device is designed to use the default message classification when you send a message to a contact that you have not sent a message to or received a message from previously. If you have sent a message to or received a message from the contact previously, your device tries to use the message classification that was used for the last message. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Advanced System Settings > Default Services. 3. Change the Default Encoding field. 4. Press the key > Save. Change the size of S/MIME indicators in messages 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > S/MIME. 3. Change the Message Viewer Icons field. 4. Press the key > Save. 120 Help Messages Change the encryption algorithms for S/MIME-protected messages If a message has multiple recipients, your BlackBerry device uses the first selected encryption algorithm in the list that all recipients are known to support. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > S/MIME. 3. Select the check box beside one or more encryption algorithms. 4. Press the key > Save. Request delivery notification for signed S/MIME-protected messages 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > S/MIME. 3. Select the Request S/MIME Receipts check box. 4. Press the key > Save. Turn off the prompt that appears before an S/MIME-protected message is truncated 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > S/MIME. 3. Change the Truncation Mode field to Send Anyway or More All and Send. 4. Press the key > Save. To turn on the prompt again, change the Truncation Mode field to Prompt User. Turn off the prompt that appears when you use an S/MIME certificate that is not recommended for use 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > S/MIME. 3. Clear the Warn about problems with my certificates check box. 4. Press the key > Save. To turn on the prompt again, select the Warn about problems with my certificates check box. S/MIME-protected message troubleshooting Some signing and encryption options aren't available on my device Try performing the following actions:
Verify that the email account that you're using supports all signing and encryption options. If you use message classifications, verify that the message classification supports the signing or encryption options that you want. Try using a different message classification. 121 Help Messages I can't open an attachment in an encrypted message You might not be able to open an attachment in an encrypted message for the following reasons:
The attachment information might not be available on the BlackBerry Enterprise Server. Your administrator might have set options to prevent you from opening attachments in encrypted messages. You might have received the message from an email account that doesn't support attachments in encrypted messages. The message might have been encrypted with an algorithm that isn't supported. If you are using the PGP Support Package for BlackBerry smartphones, you can't open an attachment in a PGP protected message that was encrypted using the OpenPGP format by an IBM Lotus Notes client working with PGP Desktop Professional or that was encrypted by the PGP Universal Server. IBM Lotus Notes native encrypted messages About IBM Lotus Notes native encrypted messages If your email account uses a BlackBerry Enterprise Server that supports this feature, you can read messages on your BlackBerry device that are sent using IBM Lotus Notes native encryption. You might also be able to send, forward, or reply to messages using IBM Lotus Notes native encryption. Before you can send or receive IBM Lotus Notes native encrypted messages, you must import your IBM Lotus Notes ID file using Lotus iNotes (previously known as IBM Lotus Domino Web Access) or using the BlackBerry Desktop Software. For more information about importing your IBM Lotus Notes ID file using the BlackBerry Desktop Software, see the Help in the BlackBerry Desktop Software. When you send or receive IBM Lotus Notes native encrypted messages, you might be prompted to type your IBM Lotus Notes ID password. Prerequisites: IBM Lotus Notes native encryption Your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server for IBM Lotus Domino. Your computer must be running IBM Lotus Notes 7.0 or later with an email account on an IBM Lotus Domino server 7.0 or later. You must import your IBM Lotus Notes ID file using Lotus iNotes (previously known as IBM Lotus Domino Web Access), or using the BlackBerry Desktop Software. Encrypt a message using IBM Lotus Notes native encryption 1. When composing, forwarding or replying to a message, change the Encoding field to Lotus Notes Encryption. 2. If you are prompted, type your IBM Lotus Notes ID password. 122 Help Messages PGP protected messages PGP protected message basics About signing and encrypting messages If your email account uses a BlackBerry Enterprise Server that supports this feature, you can digitally sign or encrypt messages to add another level of security to email and PIN messages that you send from your BlackBerry device. Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send. When you digitally sign a message using your private key, recipients use your public key to verify that the message is from you and that the message has not been changed. Encryption is designed to keep messages confidential. When you encrypt a message, your device uses the recipients public key to encrypt the message. Recipients use their private key to decrypt the message. To send an encrypted PIN message, you must have a PIN and an email address for the contact in your contact list. Your device uses the email address in your contact list to locate a PGP key or certificate for the contact. Sign or encrypt a message You can sign or encrypt email and PIN messages. 1. When you are composing a message, change the Encoding field. 2. If necessary, change the Classification field. Related information Some signing and encryption options aren't available on my device, 121 Encrypt a PGP protected message with a pass phrase By default, your BlackBerry device uses your PGP key to encrypt messages. 1. When composing a message, change the Encoding field to one that uses encryption. 2. Press the 3. Change the Use Conventional Encryption field to Yes. 4. Press the key > Options. key > Save. Using a secure method, let the recipient know what the pass phrase is. Attach a PGP key to a message You can attach a PGP key to email messages and PIN messages. 1. When composing a message, press the 2. Highlight a PGP key. 3. Press the key > Continue. key > Attach > PGP Keys. 123 Help Messages Download the PGP key used to sign or encrypt a message If a PGP key is not included in a received message or is not already stored in the key store on your BlackBerry device, you can download the PGP key. If you use the PGP Universal Server, you might not be able to download the senders PGP key, or your device might download the senders PGP key from the PGP Universal Server automatically. 1. In a message, highlight the encryption status indicator or a digital signature indicator. 2. Press the key > Fetch Senders PGP key. Add a PGP key from a message If you use the PGP Universal Server, you might not be able to add PGP keys from messages. 1. 2. Press the In a message, highlight a digital signature indicator. key > Import PGP Key. In a message, click the PGP key attachment. Add a PGP key from an attachment If you use the PGP Universal Server, you might not be able to add PGP keys from attachments. 1. 2. Click Retrieve PGP Attachment. 3. Click the PGP key. 4. Click Import PGP Key. Related information I can't open an attachment in an encrypted message, 122 Attachment indicators in PGP protected messages Indicator Description The message includes a PGP key attachment. The message includes multiple PGP key attachments. The message includes a certificate server attachment. Add connection information for a certificate server from a message 1. 2. Press the In a message, highlight the certificate server indicator. key > Import Server. View the PGP key used to sign or encrypt a message 1. 2. Press the key > Display Sender's PGP Key or Display Encryption PGP Key. In a message, highlight the encryption status indicator or a digital signature indicator. 124 Help Messages PGP protected message status Encryption status indicators Your administrator sets whether messages that you receive are considered to be strong or weak. Indicator Description The message is strongly encrypted. The message is weakly encrypted. Digital signature indicators for PGP protected messages Indicator Description Your BlackBerry device verified the digital signature. Your device cannot verify the digital signature. Your device requires more data to verify the digital signature. Your device trusts the senders PGP key. The senders email address does not match the email address in the key, or the senders PGP key is revoked, is not trusted, cannot be verified, or is not on your device. The key status is not current, or your device requires more data to verify the trust status of the key. The senders PGP key is expired. PGP protected message options Change your signing and encryption key Your BlackBerry device uses your PGP key to encrypt messages in the Sent Items folder and includes your PGP public key in messages that you send so that recipients can encrypt their reply messages. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > PGP. 3. Change the Default Key field. 125 Help Messages 4. Press the key > Save. Related information Some signing and encryption options aren't available on my device, 121 Change options for downloading attachments in encrypted messages 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > PGP. 3. Do one of the following:
To download attachments in encrypted messages automatically, change the Allow encrypted attachment viewing and retrieve encrypted attachment information field to Automatically. To download attachments in encrypted messages manually, change the Allow encrypted attachment viewing and retrieve encrypted attachment information field to Manually. To prevent your BlackBerry device from downloading attachments in encrypted messages, change the Allow encrypted attachment viewing and retrieve encrypted attachment information field to Never. 4. Press the key > OK. Change the default signing and encryption option Your BlackBerry device is designed to use the default signing and encryption option when you send a message to a contact that you have not sent a message to or received a message from previously. If you have sent a message to or received a message from the contact previously, your device tries to use the signing and encryption option that was used for the last message. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > S/MIME or PGP. 3. Change the Default Encoding field. 4. Press the key > Save. Related information Some signing and encryption options aren't available on my device, 121 About message classifications If your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature and your administrator turns on message classifications, the BlackBerry Enterprise Server applies a minimum set of security actions to each message that you compose, forward, or reply to, based on the classification that you assign to the message. Your administrator specifies the message classifications that you can use. If you receive a message that uses message classifications, you can view the abbreviation for the classification in the subject line of the message and the full description for the classification in the body of the message. You can also view the abbreviation and full description for the classification for a sent message in the sent items folder. 126 Help Messages Change the default message classification To perform this task, your email account must use a BlackBerry Enterprise Server that supports this feature and your administrator must turn on message classifications. Your BlackBerry device is designed to use the default message classification when you send a message to a contact that you have not sent a message to or received a message from previously. If you have sent a message to or received a message from the contact previously, your device tries to use the message classification that was used for the last message. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Advanced System Settings > Default Services. 3. Change the Default Encoding field. 4. Press the key > Save. Change the size of PGP indicators in messages 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > PGP. 3. Change the Message Viewer Icons field. 4. Press the key > Save. Change the encryption algorithms for PGP protected messages If a message has multiple recipients, your BlackBerry device uses the first selected encryption algorithm in the list that all recipients are known to support. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > PGP. 3. Select the check box beside one or more encryption algorithms. 4. Press the key > Save. Turn off the prompt that appears before a PGP protected message is truncated 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > PGP. 3. Change the Message truncation mode field to Send Anyway or More All And Send. 4. Press the key > Save. To turn on the prompt again, change the Message truncation mode field to Prompt User. Turn off the prompt that appears when you use a PGP key that is not recommended for use 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > PGP. 3. Clear the Warn about problems with my PGP keys check box. 4. Press the key > Save. 127 Help Messages To turn on the prompt again, select the Warn about problems with my PGP keys check box. Troubleshooting: PGP protected messages Some signing and encryption options aren't available on my device Try performing the following actions:
Verify that the email account that you're using supports all signing and encryption options. If you use message classifications, verify that the message classification supports the signing or encryption options that you want. Try using a different message classification. I can't open an attachment in an encrypted message You might not be able to open an attachment in an encrypted message for the following reasons:
The attachment information might not be available on the BlackBerry Enterprise Server. Your administrator might have set options to prevent you from opening attachments in encrypted messages. You might have received the message from an email account that doesn't support attachments in encrypted messages. The message might have been encrypted with an algorithm that isn't supported. If you are using the PGP Support Package for BlackBerry smartphones, you can't open an attachment in a PGP protected message that was encrypted using the OpenPGP format by an IBM Lotus Notes client working with PGP Desktop Professional or that was encrypted by the PGP Universal Server. 128 Help Files and attachments Files and attachments How to: Files File basics About files and attachments You can view and download attachments and save them to the BlackBerry device memory or on a media card. If your email account uses a BlackBerry Enterprise Server that supports accessing files on your organization's network, you can preview files from your organization's network and save the files to your device or attach them directly to email messages without downloading them. You can use the Files application to view a list of all the files that are saved on your device. You can also rename, move, and delete files on your organization's network from your device. To change attachments or files that you download, you can use third-party editing applications, such as Documents To Go, that are designed for use on BlackBerry devices. Open a file or an attachment To perform this task, your email account must use the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. In a message, meeting invitation, or calendar entry, press the If necessary, click Retrieve Attachment Information. key. 1. 2. 3. Click Open Attachment. 4. 5. If necessary, on the Attachments screen, click an attachment. If necessary, in the dialog box, select an option. Related information I can't turn on cell broadcasting, 105 Save a file or an attachment To perform this task, your email account must use the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. 1. In a message, in a calendar entry, or on a webpage, do one of the following:
If there is only one attachment in a message or calendar entry, press the If there are multiple attachments in a message or calendar entry, highlight an attachment. Press the If you are downloading a file from a webpage, press the key. key. 2. Click Download Attachment or Download File. 3. Click the folder that you want to save the file or attachment in. key. 129 Help 4. Click Save. Files and attachments To stop downloading an attachment, in a message, highlight an attachment that you are downloading. Press the Cancel Download. key >
Search for a file that is saved on your device 1. On the Home screen, click the Media icon. 2. Press the 3. Navigate to the file. key > Explore. To view the file, click the file. Depending on the file type, the file might not appear in its original format. Related information About files and attachments, 112 Search for a file that is saved on your organization's network, 130 Search for a file that is saved on your organization's network To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. 1. On the Home screen or in a folder, click the Files icon. 2. 3. In the Go To field, type the path for the file. If necessary, type the credentials that you use to connect to your organization's network. To view the file, click the file. Depending on the file type, the file might not appear in its original format. Related information About files and attachments, 112 Search for a file that is saved on your device, 130 Save a file from your organization's network to your device To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. When you save a file from your organization's network to your BlackBerry device, the file is saved in its original format. 1. On the Home screen or in a folder, click the Files icon. 2. Find and highlight a file. 3. Press the 4. Navigate to a location. 5. Click a folder. 6. Press the key > Paste. key > Copy. Related information Search for a file that is saved on your organization's network, 130 Send a file as an attachment, 113 130 Help Files and attachments Send a file as an attachment To perform this task, your email account must use the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. 1. On the Home screen or in a folder, click the Media icon or Files icon. 2. Find and highlight a file. 3. Press the 4. Click a message type. key > Send. Related information I can't attach a file to a text message, 105 Open a link in a file or an attachment Some files might contain links to embedded content, such as tables, pictures, footnotes, text boxes, or comments. 1. 2. Press the key > Open Link or Retrieve. In a file, highlight a link. To return to the file, press the key. In a file or an attachment, press the Set font options for a file or an attachment 1. 2. Change the font fields. 3. Press the key > Save. key > Options. Managing files and attachments View properties for a file You can view the size, author, publication date, and other properties of a file. 1. On the Home screen or in a folder, click the Media icon or Files icon. 2. Find and highlight a file. 3. Press the key > Properties. Move, rename, or delete a file 1. On the Home screen or in a folder, click the Media icon or Files icon. 2. Find and highlight a file. 3. Press the key. To move a file, click Cut. Navigate to a location. Click Paste. To rename a file, click Rename. Type a name for the file. Click Save. To delete a file, click Delete. 131 Help Files and attachments In a .pdf file, when the "Password protected document" message appears, press the Open a password-protected .pdf file To perform this task, your email account must use the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. 1. key. 2. Press the 3. Type the password. 4. Press the 5. Press the key on the keyboard. key > Open Attachment or Download Attachment > Yes. key > Enter Password. View tracked changes in a document In a document, press the key > Show Changes. To hide tracked changes, press the key > Hide Changes. View the table of contents in a document Depending on the document type, you might not be able to view the table of contents. In a document, press the key > Table of Contents. To move to a specific heading, click a heading. Click Jump. Move around a spreadsheet key. In a spreadsheet, press the To move to a specific cell, click Go to Cell. Type the cell co-ordinates. Press the To switch worksheets, click Next Sheet or Prev Sheet. To view a list of worksheets, click Table of Contents. To move to a specific worksheet, click Table of Contents. Click a worksheet. Click View. key on the keyboard. View the content of a cell In a spreadsheet, click a spreadsheet cell. Change the size of a column In a spreadsheet, do one of the following:
To change the size of a column, click the column label. Click a size. To view all the text in a column, click the column label. Click Fit. To change the size of all the columns in the spreadsheet, click the unmarked column label in the upper-left corner of the spreadsheet. Click a size. 132 Help Files and attachments To change the column size for all spreadsheets, press the key > Options. Change the Column Width field. Press the key > Save. Set display options for a spreadsheet 1. In a spreadsheet, press the To view the gridlines in the spreadsheet, change the Show Gridlines field to Yes. To label spreadsheet rows with numbers and columns with letters, change the Display Labels field to Yes. key > Options. 2. Press the key > Save. Move around pages in a multipage .tif file In a multipage .tif file, press the key. To view a list of pages in a multipage .tif file, click Table of Contents. To move to a specific page in a multipage .tif file, click Table of Contents. Click a page. Click View. To switch pages in a multipage .tif file, click Next Page or Prev Page. Switch presentation views In a presentation, press the key. To view text only, click View Text. To view text and slides, click View Both. To view the presentation in its original format, click View Slides. Switch slides In a presentation, press the key > Next Slide or Prev Slide. Rotate or zoom in to or out from a slide When viewing a presentation in slide view, press the key. To rotate a slide, click Rotate. To zoom in to or zoom out from a slide, click Zoom In or Zoom Out. To zoom back to the original slide size, press the key > Fit to Screen. Save a slide 1. When viewing a presentation in slide view, press the 2. Type a name for the file. 3. Click Save. key > Save Slide. 133 Help Files and attachments Tips: Files Troubleshooting: Files A skipped content bar appears in a document More content is available for you to download to your BlackBerry device. 1. To download the content, click the skipped content bar. 2. Click More. A message, attachment, or Google Mail conversation is cut short or doesn't appear Try the following actions:
Wait for a short period of time. Your BlackBerry device receives long messages and attachments in sections. key > More or More All. If "More available" appears at the end of the message or attachment, press the If part of a Google Mail conversation doesn't appear, press the If you're downloading an attachment, cancel the download and wait for a short period of time. Try downloading the attachment again. key > More of Conversation. A question mark appears on a slide A question mark appears on a slide if your BlackBerry device has not downloaded the slide. 1. To download the slide, highlight the slide. 2. Press the key > Retrieve. 134 Help Media Music Media Getting started: Music About transferring and synchronizing media files You can connect your BlackBerry smartphone to your computer to transfer and synchronize files between your smartphone and your computer using a USB cable, or you can use Bluetooth technology to send media files to or receive media files from a Bluetooth enabled device. The USB option in the dialog box that appears when you connect your smartphone to your computer with a USB cable allows you to drag most files from a folder on your computer to a folder on your smartphone or media card. The media option in the dialog box allows you to transfer media files that are protected with DRM to and from your smartphone. Both options allow you to use the BlackBerry Desktop Software to transfer files to and from your smartphone. If you want to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your smartphone and your computer, use the media option in the BlackBerry Desktop Software. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option for your computer. Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive You must use the BlackBerry Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer. 1. Connect your smartphone to your computer using a USB cable. 2. Do one of the following:
If you want to transfer most types of files, in the dialog box that appears on your smartphone, select the USB option. If you want to transfer media files that are protected with DRM, in the dialog box that appears on your smartphone, select the media transfer option. If necessary, type a password. Your smartphone appears as a drive on your computer. 3. 4. Drag a file from a location on your computer to a folder on your smartphone. To view the transferred file on your smartphone, disconnect your smartphone from your computer and find the file. Related information Transfer your media files from your computer to your smartphone using BlackBerry Desktop Software, 136 135 Help Media Transfer your media files from your computer to your smartphone using BlackBerry Desktop Software With the BlackBerry Desktop Software, you can synchronize media files, including iTunes playlists and Windows Media Player playlists, to your BlackBerry smartphone. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option for your computer. 1. Connect your smartphone to your computer. 2. On your smartphone, in the dialog box that appears, select any of the file transfer options. 3. On your computer, open the BlackBerry Desktop Software. 4. Click the media transfer option that best suits what you want to do. For more information about synchronizing media files, see the Help in the BlackBerry Desktop Software. Related information Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive, 19 How to: Music Play a media file 1. On the Home screen, click the Media icon. 2. Click a media type. 3. 4. Click a media file. 5. If necessary, click a category. If the media controls don't appear at the bottom of the screen, touch the screen. To play a media file, click the To pause a media file, click the To stop a media file, click the To move to the next media file, click the To move to the previous media file or the beginning of the media file that is currently playing, click the To fast-forward or rewind a media file, on the progress bar, slide your finger to the right or left. icon. icon. icon. icon. icon. Shuffle or repeat songs 1. On the Home screen, click the Media icon > Music icon. 2. Do one of the following:
To shuffle and play all of your songs, click Shuffle Songs. To shuffle all the songs by an artist, or in an album, genre, or playlist, find and highlight one of these categories. Press the key > Shuffle. To repeat the song, playlist, album, or artist that is currently playing, press the key > Repeat > Current Song, Playlist, Album, or All Songs. 136 Help Media To stop shuffling songs, press the key > Shuffle. To stop repeating songs, press the key > Repeat > Off. Related information Change the order of songs in a playlist, 137 Playlists Create a standard or an automatic playlist You create a standard playlist by manually adding songs that are on your BlackBerry device memory or media card. You create an automatic playlist by specifying criteria for artists, albums, or genres of music. The songs that meet all of the criteria are automatically added to the playlist. 1. On the Home screen, click the Media icon > Music icon. 2. Click Playlists > New Playlist. To create a standard playlist, click Standard Playlist. Type a name for the playlist. Click Add Songs. Click a song. To create an automatic playlist, click Automatic Playlist. Type a name for the playlist. Click the plus sign (+) to add criteria for artists, albums, or genres. 3. Press the key > Save. Add the song that is playing to a playlist 1. When playing a song, press the 2. Click a playlist. key > Add To Playlist. Change the order of songs in a playlist 1. On the Home screen, click the Media icon > Music icon. 2. Click Playlists. 3. Click a standard playlist. 4. Highlight a song. 5. Press the key > Move. 6. Navigate to the new location. 7. Press the 8. Press the key > Complete Move. key > Save. Related information Shuffle or repeat songs, 136 Delete a song from a playlist 1. On the Home screen, click the Media icon > Music icon. 2. Click Playlists. 3. Click a standard playlist. 4. Highlight a song. 137 Help Media 5. Press the 6. Press the key > Remove > OK. key > Save. Rename or delete a playlist 1. On the Home screen, click the Media icon > Music icon. 2. Click Playlists. 3. Highlight a playlist. 4. Press the key. To rename the playlist, click Rename. Type a name for the playlist. Click OK. To delete the playlist, click Delete. Adjust the volume To increase the volume, press the Volume Up key on the right side of your BlackBerry device. To decrease the volume, press the Volume Down key on the right side of your device. To mute the volume, press the Mute key on the right side of your device. To turn off mute, press the Mute key again. If you press the Mute key during a call, your device mutes the call so that you can hear others on the call, but they cannot hear you. Related information Mute a call, 46 Amplify the volume using the audio boost feature, 138 Improve sound quality for media files, 138 Amplify the volume using the audio boost feature The audio boost feature allows you to amplify the volume more than the normal volume settings allow for songs, ring tones, and videos. 1. On the Home screen, click the Media icon. 2. Press the 3. Select the Audio Boost checkbox. 4. Read the warning on the screen and if you want to proceed, click Yes. 5. Press the key > Media Options. key > Save. Improve sound quality for media files Depending on your BlackBerry device model, this feature might not be supported. To improve sound quality for media files, you must be using stereo headphones with your device. 1. On the Home screen, click the Media icon. 2. Press the 3. Change the Headset Music EQ field. 4. Press the key > Media Options. key > Save. 138 Help Media Rename, move, copy, or delete an audio file or a video file You can rename only media files that you added. 1. On the Home screen, click the Media icon. 2. Press the 3. Find and highlight an audio file or a video file. 4. Press the key > Explore. key. To rename the file, click Rename. Type a name for the file. Click Save. To move or copy the file to another location, click Cut or Copy. Find the location that you want to move or copy the file to. Press the key > Paste. To delete the file, click Delete. View properties for a media file 1. On the Home screen, click the Media icon. 2. Click a media type. 3. 4. Highlight a media file. 5. Press the If necessary, click a category. key > Properties. Change the amount of time before the media player screen closes If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of your BlackBerry device. 1. On the Home screen, click the Media icon. 2. Press the 3. Change the Close Media Player When Inactive field. key > Media Options. Turn off media card support When you turn off media card support, your BlackBerry device cannot access the files that are on your media card. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device. 3. Click Storage. 4. Clear the Media Card Support check box. 5. Press the key > Save. About transferring and synchronizing media files You can connect your BlackBerry smartphone to your computer to transfer and synchronize files between your smartphone and your computer using a USB cable, or you can use Bluetooth technology to send media files to or receive media files from a Bluetooth enabled device. 139 Help Media The USB option in the dialog box that appears when you connect your smartphone to your computer with a USB cable allows you to drag most files from a folder on your computer to a folder on your smartphone or media card. The media option in the dialog box allows you to transfer media files that are protected with DRM to and from your smartphone. Both options allow you to use the BlackBerry Desktop Software to transfer files to and from your smartphone. If you want to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your smartphone and your computer, use the media option in the BlackBerry Desktop Software. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option for your computer. Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive You must use the BlackBerry Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer. 1. Connect your smartphone to your computer using a USB cable. 2. Do one of the following:
If you want to transfer most types of files, in the dialog box that appears on your smartphone, select the USB option. If you want to transfer media files that are protected with DRM, in the dialog box that appears on your smartphone, select the media transfer option. If necessary, type a password. Your smartphone appears as a drive on your computer. 3. 4. Drag a file from a location on your computer to a folder on your smartphone. To view the transferred file on your smartphone, disconnect your smartphone from your computer and find the file. Related information Transfer your media files from your computer to your smartphone using BlackBerry Desktop Software, 136 Transfer your media files from your computer to your smartphone using BlackBerry Desktop Software With the BlackBerry Desktop Software, you can synchronize media files, including iTunes playlists and Windows Media Player playlists, to your BlackBerry smartphone. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option for your computer. 1. Connect your smartphone to your computer. 2. On your smartphone, in the dialog box that appears, select any of the file transfer options. 3. On your computer, open the BlackBerry Desktop Software. 4. Click the media transfer option that best suits what you want to do. For more information about synchronizing media files, see the Help in the BlackBerry Desktop Software. Related information Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive, 19 140 Help Media Send a media file You can send your pictures and videos to applications that you have installed such as Facebook for BlackBerry smartphones, and YouTube for BlackBerry smartphones. You can select and send multiple picture files at one time. You can only send media files that you have added. 1. On the Home screen, click the Media icon. 2. Click a media type. 3. 4. Highlight a media file. 5. Press the If necessary, click a category. key. To send pictures or a video, click Send. Click a message type or an application. To send an audio file, click the send option for a message type. If necessary, turn on Bluetooth technology and choose a device or pair with a device. 6. Receive a media file using Bluetooth technology To perform this task, you must turn on Bluetooth technology. When a media file is sent to your BlackBerry smartphone using Bluetooth technology, a dialog box appears on the screen. 1. 2. In the Accept connection request dialog box, click Yes. In the Do you want to receive the incoming data dialog box, click Yes. Your smartphone stores each received file in the folder that matches each file's type. Related information Turn on or turn off Bluetooth technology, 330 Turn on or turn off Bluetooth technology, 330 Supported audio and video file formats Depending on your BlackBerry smartphone model and wireless service provider, some media file formats might not be supported. Type Audio File format AAC AMR FLAC MP3 M4A OGG WMA WAV 141 Media Help Type Video File format 3GP 3GP2 AVI ASF MP4 MOV WMV Tips: Music Media shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Audio and video files Pause an audio or video file Press the Mute key on the right side of your BlackBerry smartphone. Resume playing an audio or video file Press the Mute key again. Play the next song Play the previous song Press and hold the Volume Up key on the right side of your smartphone. Press and hold the Volume Down key on the right side of your smartphone. Turn on the audio boost feature (if you are using a headset) to amplify the volume for songs, ring tones, and videos Press the Volume Up key until the audio boost feature turns on. Camera Zoom in to a subject before taking a picture Press the Volume Up key. Zoom out from a subject before taking a picture Press the Volume Down key. Take a picture Press the Convenience key on the right side of your smartphone. 142 Help Media Troubleshooting: Music Some features aren't available on my smartphone The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone model and wireless service plan. Depending on your messaging service plan, some features or options might not be available in the message options on the Email Preferences screen. If your email account uses a BlackBerry Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears beside the option field. For more information about the features that are available on your smartphone, contact your wireless service provider or administrator, or visit www.blackberry.com/go/devices. Related information Feature availability, 15 I can't save media files Your BlackBerry smartphone or media card might not have enough available storage to store media files. Try the following actions:
If you're trying to save a media file to your smartphone, delete old data or messages from your smartphone. If you're trying to save a media file on your media card, delete old media files. In the camera options, verify that the Image Size field isn't set to Large. Large pictures use more storage space than smaller pictures. Related information Delete a message, 82 Move, rename, or delete a file, 131 Change the size of pictures that you take, 167 Change the video size and format, 161 I can't open media files Try the following actions:
If you're trying to open a media file on your BlackBerry smartphone and your smartphone is connected to your computer, disconnect your smartphone from your computer. If you're trying to open a media file on your computer using your smartphone as a USB drive, verify that you have closed the media transfer options in the BlackBerry Desktop Software. 143 Help Media If you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone generated and you're trying to open an encrypted media file on your computer or a device other than the BlackBerry smartphone that you used to encrypt the file, insert the media card into the BlackBerry smartphone that you used to encrypt the file. On the Home screen or in a folder, click the Options icon. Click Security > Encryption. In the Media Card section, change the Mode field to Device Password. Related information About file encryption, 196 The media player screen closes If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of your BlackBerry smartphone. In the media options, you can stop the media player screen from closing or change the amount of time before the media player screen closes. Related information Change the amount of time before the media player screen closes, 139 Podcasts Getting started: Podcasts About transferring and synchronizing media files You can connect your BlackBerry smartphone to your computer to transfer and synchronize files between your smartphone and your computer using a USB cable, or you can use Bluetooth technology to send media files to or receive media files from a Bluetooth enabled device. The USB option in the dialog box that appears when you connect your smartphone to your computer with a USB cable allows you to drag most files from a folder on your computer to a folder on your smartphone or media card. The media option in the dialog box allows you to transfer media files that are protected with DRM to and from your smartphone. Both options allow you to use the BlackBerry Desktop Software to transfer files to and from your smartphone. If you want to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your smartphone and your computer, use the media option in the BlackBerry Desktop Software. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option for your computer. 144 Help Media Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive You must use the BlackBerry Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer. 1. Connect your smartphone to your computer using a USB cable. 2. Do one of the following:
If you want to transfer most types of files, in the dialog box that appears on your smartphone, select the USB option. If you want to transfer media files that are protected with DRM, in the dialog box that appears on your smartphone, select the media transfer option. If necessary, type a password. Your smartphone appears as a drive on your computer. 3. 4. Drag a file from a location on your computer to a folder on your smartphone. To view the transferred file on your smartphone, disconnect your smartphone from your computer and find the file. Related information Transfer your media files from your computer to your smartphone using BlackBerry Desktop Software, 136 Transfer your media files from your computer to your smartphone using BlackBerry Desktop Software With the BlackBerry Desktop Software, you can synchronize media files, including iTunes playlists and Windows Media Player playlists, to your BlackBerry smartphone. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option for your computer. 1. Connect your smartphone to your computer. 2. On your smartphone, in the dialog box that appears, select any of the file transfer options. 3. On your computer, open the BlackBerry Desktop Software. 4. Click the media transfer option that best suits what you want to do. For more information about synchronizing media files, see the Help in the BlackBerry Desktop Software. Related information Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive, 19 How to: Podcasts Play a media file 1. On the Home screen, click the Media icon. 2. Click a media type. 3. If necessary, click a category. 145 Help Media 4. Click a media file. 5. If the media controls don't appear at the bottom of the screen, touch the screen. To play a media file, click the To pause a media file, click the To stop a media file, click the To move to the next media file, click the To move to the previous media file or the beginning of the media file that is currently playing, click the To fast-forward or rewind a media file, on the progress bar, slide your finger to the right or left. icon. icon. icon. icon. icon. Adjust the volume To increase the volume, press the Volume Up key on the right side of your BlackBerry device. To decrease the volume, press the Volume Down key on the right side of your device. To mute the volume, press the Mute key on the right side of your device. To turn off mute, press the Mute key again. If you press the Mute key during a call, your device mutes the call so that you can hear others on the call, but they cannot hear you. Related information Mute a call, 46 Amplify the volume using the audio boost feature, 138 Improve sound quality for media files, 138 Amplify the volume using the audio boost feature The audio boost feature allows you to amplify the volume more than the normal volume settings allow for songs, ring tones, and videos. 1. On the Home screen, click the Media icon. 2. Press the 3. Select the Audio Boost checkbox. 4. Read the warning on the screen and if you want to proceed, click Yes. 5. Press the key > Media Options. key > Save. Improve sound quality for media files Depending on your BlackBerry device model, this feature might not be supported. To improve sound quality for media files, you must be using stereo headphones with your device. 1. On the Home screen, click the Media icon. 2. Press the 3. Change the Headset Music EQ field. 4. Press the key > Media Options. key > Save. Rename, move, copy, or delete an audio file or a video file You can rename only media files that you added. 1. On the Home screen, click the Media icon. 146 Help Media key > Explore. 2. Press the 3. Find and highlight an audio file or a video file. 4. Press the key. To rename the file, click Rename. Type a name for the file. Click Save. To move or copy the file to another location, click Cut or Copy. Find the location that you want to move or copy the file to. Press the key > Paste. To delete the file, click Delete. Turn off media card support When you turn off media card support, your BlackBerry device cannot access the files that are on your media card. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device. 3. Click Storage. 4. Clear the Media Card Support check box. 5. Press the key > Save. About transferring and synchronizing media files You can connect your BlackBerry smartphone to your computer to transfer and synchronize files between your smartphone and your computer using a USB cable, or you can use Bluetooth technology to send media files to or receive media files from a Bluetooth enabled device. The USB option in the dialog box that appears when you connect your smartphone to your computer with a USB cable allows you to drag most files from a folder on your computer to a folder on your smartphone or media card. The media option in the dialog box allows you to transfer media files that are protected with DRM to and from your smartphone. Both options allow you to use the BlackBerry Desktop Software to transfer files to and from your smartphone. If you want to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your smartphone and your computer, use the media option in the BlackBerry Desktop Software. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option for your computer. Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive You must use the BlackBerry Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer. 1. Connect your smartphone to your computer using a USB cable. 2. Do one of the following:
If you want to transfer most types of files, in the dialog box that appears on your smartphone, select the USB option. 147 Help Media If you want to transfer media files that are protected with DRM, in the dialog box that appears on your smartphone, select the media transfer option. If necessary, type a password. Your smartphone appears as a drive on your computer. 3. 4. Drag a file from a location on your computer to a folder on your smartphone. To view the transferred file on your smartphone, disconnect your smartphone from your computer and find the file. Related information Transfer your media files from your computer to your smartphone using BlackBerry Desktop Software, 136 Transfer your media files from your computer to your smartphone using BlackBerry Desktop Software With the BlackBerry Desktop Software, you can synchronize media files, including iTunes playlists and Windows Media Player playlists, to your BlackBerry smartphone. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option for your computer. 1. Connect your smartphone to your computer. 2. On your smartphone, in the dialog box that appears, select any of the file transfer options. 3. On your computer, open the BlackBerry Desktop Software. 4. Click the media transfer option that best suits what you want to do. For more information about synchronizing media files, see the Help in the BlackBerry Desktop Software. Related information Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive, 19 Receive a media file using Bluetooth technology To perform this task, you must turn on Bluetooth technology. When a media file is sent to your BlackBerry smartphone using Bluetooth technology, a dialog box appears on the screen. 1. 2. In the Accept connection request dialog box, click Yes. In the Do you want to receive the incoming data dialog box, click Yes. Your smartphone stores each received file in the folder that matches each file's type. Related information Turn on or turn off Bluetooth technology, 330 Turn on or turn off Bluetooth technology, 330 Send a media file You can send your pictures and videos to applications that you have installed such as Facebook for BlackBerry smartphones, and YouTube for BlackBerry smartphones. You can select and send multiple picture files at one time. You can only send media files that you have added. 1. On the Home screen, click the Media icon. 2. Click a media type. 3. If necessary, click a category. 148 Help Media 4. Highlight a media file. 5. Press the key. To send pictures or a video, click Send. Click a message type or an application. To send an audio file, click the send option for a message type. If necessary, turn on Bluetooth technology and choose a device or pair with a device. 6. Supported audio and video file formats Depending on your BlackBerry smartphone model and wireless service provider, some media file formats might not be supported. Type Audio Video File format AAC AMR FLAC MP3 M4A OGG WMA WAV 3GP 3GP2 AVI ASF MP4 MOV WMV Tips: Podcasts Media shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Audio and video files Pause an audio or video file Press the Mute key on the right side of your BlackBerry smartphone. 149 Help Media Resume playing an audio or video file Press the Mute key again. Play the next song Play the previous song Press and hold the Volume Up key on the right side of your smartphone. Press and hold the Volume Down key on the right side of your smartphone. Turn on the audio boost feature (if you are using a headset) to amplify the volume for songs, ring tones, and videos Press the Volume Up key until the audio boost feature turns on. Camera Zoom in to a subject before taking a picture Press the Volume Up key. Zoom out from a subject before taking a picture Press the Volume Down key. Take a picture Press the Convenience key on the right side of your smartphone. Troubleshooting: Podcasts Some features aren't available on my smartphone The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone model and wireless service plan. Depending on your messaging service plan, some features or options might not be available in the message options on the Email Preferences screen. If your email account uses a BlackBerry Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears beside the option field. For more information about the features that are available on your smartphone, contact your wireless service provider or administrator, or visit www.blackberry.com/go/devices. Related information Feature availability, 15 I can't find podcasts Podcast content that's marked as explicit content doesn't appear in the Podcast application unless you have the Allow explicit podcasts option turned on. 150 Help Media I can't save media files Your BlackBerry smartphone or media card might not have enough available storage to store media files. Try the following actions:
If you're trying to save a media file to your smartphone, delete old data or messages from your smartphone. If you're trying to save a media file on your media card, delete old media files. In the camera options, verify that the Image Size field isn't set to Large. Large pictures use more storage space than smaller pictures. Related information Delete a message, 82 Move, rename, or delete a file, 131 Change the size of pictures that you take, 167 Change the video size and format, 161 I can't open media files Try the following actions:
If you're trying to open a media file on your BlackBerry smartphone and your smartphone is connected to your computer, disconnect your smartphone from your computer. If you're trying to open a media file on your computer using your smartphone as a USB drive, verify that you have closed the media transfer options in the BlackBerry Desktop Software. If you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone generated and you're trying to open an encrypted media file on your computer or a device other than the BlackBerry smartphone that you used to encrypt the file, insert the media card into the BlackBerry smartphone that you used to encrypt the file. On the Home screen or in a folder, click the Options icon. Click Security > Encryption. In the Media Card section, change the Mode field to Device Password. Related information About file encryption, 196 The media player screen closes If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of your BlackBerry smartphone. In the media options, you can stop the media player screen from closing or change the amount of time before the media player screen closes. Related information Change the amount of time before the media player screen closes, 139 151 Help Videos Media Getting started: Videos About transferring and synchronizing media files You can connect your BlackBerry smartphone to your computer to transfer and synchronize files between your smartphone and your computer using a USB cable, or you can use Bluetooth technology to send media files to or receive media files from a Bluetooth enabled device. The USB option in the dialog box that appears when you connect your smartphone to your computer with a USB cable allows you to drag most files from a folder on your computer to a folder on your smartphone or media card. The media option in the dialog box allows you to transfer media files that are protected with DRM to and from your smartphone. Both options allow you to use the BlackBerry Desktop Software to transfer files to and from your smartphone. If you want to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your smartphone and your computer, use the media option in the BlackBerry Desktop Software. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option for your computer. Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive You must use the BlackBerry Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer. 1. Connect your smartphone to your computer using a USB cable. 2. Do one of the following:
If you want to transfer most types of files, in the dialog box that appears on your smartphone, select the USB option. If you want to transfer media files that are protected with DRM, in the dialog box that appears on your smartphone, select the media transfer option. If necessary, type a password. Your smartphone appears as a drive on your computer. 3. 4. Drag a file from a location on your computer to a folder on your smartphone. To view the transferred file on your smartphone, disconnect your smartphone from your computer and find the file. Related information Transfer your media files from your computer to your smartphone using BlackBerry Desktop Software, 136 152 Help Media Transfer your media files from your computer to your smartphone using BlackBerry Desktop Software With the BlackBerry Desktop Software, you can synchronize media files, including iTunes playlists and Windows Media Player playlists, to your BlackBerry smartphone. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option for your computer. 1. Connect your smartphone to your computer. 2. On your smartphone, in the dialog box that appears, select any of the file transfer options. 3. On your computer, open the BlackBerry Desktop Software. 4. Click the media transfer option that best suits what you want to do. For more information about synchronizing media files, see the Help in the BlackBerry Desktop Software. Related information Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive, 19 How to: Videos Play a media file 1. On the Home screen, click the Media icon. 2. Click a media type. 3. 4. Click a media file. 5. If necessary, click a category. If the media controls don't appear at the bottom of the screen, touch the screen. To play a media file, click the To pause a media file, click the To stop a media file, click the To move to the next media file, click the To move to the previous media file or the beginning of the media file that is currently playing, click the To fast-forward or rewind a media file, on the progress bar, slide your finger to the right or left. icon. icon. icon. icon. Keep backlighting on when you play a video By default, the backlighting is designed to turn off after a period of time to conserve battery power. 1. On the Home screen, click the Media icon. 2. Press the 3. Clear the Turn Off Auto Backlighting checkbox. 4. Press the key > Media Options. key > Save. icon. 153 Help Media Display closed captions in videos You can turn on closed captions so that text displays on the screen when you play video files that support closed captions. 1. On the Home screen, click the Media icon. 2. Press the 3. Select the Display Closed Captions checkbox. 4. 5. Press the If necessary, change the Appearance field, Position field, and Font Scale field. key > Media Options. key > Save. Related information Keep backlighting on when you play a video, 153 Adjust the volume To increase the volume, press the Volume Up key on the right side of your BlackBerry device. To decrease the volume, press the Volume Down key on the right side of your device. To mute the volume, press the Mute key on the right side of your device. To turn off mute, press the Mute key again. If you press the Mute key during a call, your device mutes the call so that you can hear others on the call, but they cannot hear you. Related information Mute a call, 46 Amplify the volume using the audio boost feature, 138 Improve sound quality for media files, 138 Improve sound quality for media files Depending on your BlackBerry device model, this feature might not be supported. To improve sound quality for media files, you must be using stereo headphones with your device. 1. On the Home screen, click the Media icon. 2. Press the 3. Change the Headset Music EQ field. 4. Press the key > Media Options. key > Save. Rename, move, copy, or delete an audio file or a video file You can rename only media files that you added. 1. On the Home screen, click the Media icon. 2. Press the 3. Find and highlight an audio file or a video file. 4. Press the key > Explore. key. To rename the file, click Rename. Type a name for the file. Click Save. To move or copy the file to another location, click Cut or Copy. Find the location that you want to move or copy the file to. Press the key > Paste. To delete the file, click Delete. 154 Help Media View properties for a media file 1. On the Home screen, click the Media icon. 2. Click a media type. 3. 4. Highlight a media file. 5. Press the If necessary, click a category. key > Properties. Amplify the volume using the audio boost feature The audio boost feature allows you to amplify the volume more than the normal volume settings allow for songs, ring tones, and videos. 1. On the Home screen, click the Media icon. 2. Press the 3. Select the Audio Boost checkbox. 4. Read the warning on the screen and if you want to proceed, click Yes. 5. Press the key > Media Options. key > Save. Change the amount of time before the media player screen closes If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of your BlackBerry device. 1. On the Home screen, click the Media icon. 2. Press the 3. Change the Close Media Player When Inactive field. key > Media Options. Turn off media card support When you turn off media card support, your BlackBerry device cannot access the files that are on your media card. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device. 3. Click Storage. 4. Clear the Media Card Support check box. 5. Press the key > Save. About transferring and synchronizing media files You can connect your BlackBerry smartphone to your computer to transfer and synchronize files between your smartphone and your computer using a USB cable, or you can use Bluetooth technology to send media files to or receive media files from a Bluetooth enabled device. 155 Help Media The USB option in the dialog box that appears when you connect your smartphone to your computer with a USB cable allows you to drag most files from a folder on your computer to a folder on your smartphone or media card. The media option in the dialog box allows you to transfer media files that are protected with DRM to and from your smartphone. Both options allow you to use the BlackBerry Desktop Software to transfer files to and from your smartphone. If you want to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your smartphone and your computer, use the media option in the BlackBerry Desktop Software. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option for your computer. Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive You must use the BlackBerry Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer. 1. Connect your smartphone to your computer using a USB cable. 2. Do one of the following:
If you want to transfer most types of files, in the dialog box that appears on your smartphone, select the USB option. If you want to transfer media files that are protected with DRM, in the dialog box that appears on your smartphone, select the media transfer option. If necessary, type a password. Your smartphone appears as a drive on your computer. 3. 4. Drag a file from a location on your computer to a folder on your smartphone. To view the transferred file on your smartphone, disconnect your smartphone from your computer and find the file. Related information Transfer your media files from your computer to your smartphone using BlackBerry Desktop Software, 136 Transfer your media files from your computer to your smartphone using BlackBerry Desktop Software With the BlackBerry Desktop Software, you can synchronize media files, including iTunes playlists and Windows Media Player playlists, to your BlackBerry smartphone. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option for your computer. 1. Connect your smartphone to your computer. 2. On your smartphone, in the dialog box that appears, select any of the file transfer options. 3. On your computer, open the BlackBerry Desktop Software. 4. Click the media transfer option that best suits what you want to do. For more information about synchronizing media files, see the Help in the BlackBerry Desktop Software. Related information Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive, 19 156 Help Media Receive a media file using Bluetooth technology To perform this task, you must turn on Bluetooth technology. When a media file is sent to your BlackBerry smartphone using Bluetooth technology, a dialog box appears on the screen. 1. 2. In the Accept connection request dialog box, click Yes. In the Do you want to receive the incoming data dialog box, click Yes. Your smartphone stores each received file in the folder that matches each file's type. Related information Turn on or turn off Bluetooth technology, 330 Turn on or turn off Bluetooth technology, 330 Send a media file You can send your pictures and videos to applications that you have installed such as Facebook for BlackBerry smartphones, and YouTube for BlackBerry smartphones. You can select and send multiple picture files at one time. You can only send media files that you have added. 1. On the Home screen, click the Media icon. 2. Click a media type. 3. 4. Highlight a media file. 5. Press the If necessary, click a category. key. To send pictures or a video, click Send. Click a message type or an application. To send an audio file, click the send option for a message type. If necessary, turn on Bluetooth technology and choose a device or pair with a device. 6. Supported audio and video file formats Depending on your BlackBerry smartphone model and wireless service provider, some media file formats might not be supported. Type Audio File format AAC AMR FLAC MP3 M4A OGG WMA WAV 157 Media Help Type Video File format 3GP 3GP2 AVI ASF MP4 MOV WMV Tips: Videos Media shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Audio and video files Pause an audio or video file Press the Mute key on the right side of your BlackBerry smartphone. Resume playing an audio or video file Press the Mute key again. Play the next song Play the previous song Press and hold the Volume Up key on the right side of your smartphone. Press and hold the Volume Down key on the right side of your smartphone. Turn on the audio boost feature (if you are using a headset) to amplify the volume for songs, ring tones, and videos Press the Volume Up key until the audio boost feature turns on. Camera Zoom in to a subject before taking a picture Press the Volume Up key. Zoom out from a subject before taking a picture Press the Volume Down key. Take a picture Press the Convenience key on the right side of your smartphone. 158 Help Media Troubleshooting: Videos Some features aren't available on my smartphone The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone model and wireless service plan. Depending on your messaging service plan, some features or options might not be available in the message options on the Email Preferences screen. If your email account uses a BlackBerry Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears beside the option field. For more information about the features that are available on your smartphone, contact your wireless service provider or administrator, or visit www.blackberry.com/go/devices. Related information Feature availability, 15 I can't save media files Your BlackBerry smartphone or media card might not have enough available storage to store media files. Try the following actions:
If you're trying to save a media file to your smartphone, delete old data or messages from your smartphone. If you're trying to save a media file on your media card, delete old media files. In the camera options, verify that the Image Size field isn't set to Large. Large pictures use more storage space than smaller pictures. Related information Delete a message, 82 Move, rename, or delete a file, 131 Change the size of pictures that you take, 167 Change the video size and format, 161 I can't open media files Try the following actions:
If you're trying to open a media file on your BlackBerry smartphone and your smartphone is connected to your computer, disconnect your smartphone from your computer. If you're trying to open a media file on your computer using your smartphone as a USB drive, verify that you have closed the media transfer options in the BlackBerry Desktop Software. 159 Help Media If you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone generated and you're trying to open an encrypted media file on your computer or a device other than the BlackBerry smartphone that you used to encrypt the file, insert the media card into the BlackBerry smartphone that you used to encrypt the file. On the Home screen or in a folder, click the Options icon. Click Security > Encryption. In the Media Card section, change the Mode field to Device Password. Related information About file encryption, 196 The media player screen closes If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of your BlackBerry smartphone. In the media options, you can stop the media player screen from closing or change the amount of time before the media player screen closes. Related information Change the amount of time before the media player screen closes, 139 Video camera Depending on your BlackBerry device model, the camera or video camera might not be supported or some camera or video camera features might not be available. How to: Video camera Record a video To perform this task, you might need to have a media card inserted in your BlackBerry device. 1. On the Home screen, click the Media icon > Video Camera icon. 2. To start recording, click the record icon. 3. To pause recording, click the pause icon. Note: The approximate amount of storage space available for saving videos appears on the lower part of the screen when video recording is paused. Related information Take a picture, 166 Turn on or off video lighting In low lighting conditions, the video light can improve the quality of videos that you record. 1. On the Home screen, click the Media icon > Video Camera icon. 2. Press the 3. Select the Video Light checkbox. key > Options. 160 Help Media 4. Press the key > Save. To turn off video lighting, clear the Video Light checkbox. Change the video camera scene mode You can change the scene mode in the video camera to optimize the settings for different environments. 1. On the Home screen, click the Media icon > Video Camera icon. 2. Press the key > Options. 3. Change the Scene Mode field. 4. Press the key > Save. Change the video size and format The larger the video, the more storage space the video requires. 1. On the Home screen, click the Media icon > Video Camera icon. 2. Press the key > Options. 3. Change the Video Format field. 4. Press the key > Save. Related information View properties for a media file, 139 Change the location for storing videos that you take 1. On the Home screen, click the Media icon > Video Camera icon. 2. Press the 3. Change the Folder field. 4. Press the key > Options. key > Save. Reduce blurriness in the videos that you take The image stabilization option helps reduce blurriness that is caused by slight movements of the video camera when you are recording a video. 1. On the Home screen, click the Media icon > Video Camera icon. 2. Press the 3. Select the Image Stabilization checkbox. 4. Press the key > Options. key > Save. Turn off media card support When you turn off media card support, your BlackBerry device cannot access the files that are on your media card. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device. 3. Click Storage. 161 Help Media 4. Clear the Media Card Support check box. 5. Press the key > Save. About transferring and synchronizing media files You can connect your BlackBerry smartphone to your computer to transfer and synchronize files between your smartphone and your computer using a USB cable, or you can use Bluetooth technology to send media files to or receive media files from a Bluetooth enabled device. The USB option in the dialog box that appears when you connect your smartphone to your computer with a USB cable allows you to drag most files from a folder on your computer to a folder on your smartphone or media card. The media option in the dialog box allows you to transfer media files that are protected with DRM to and from your smartphone. Both options allow you to use the BlackBerry Desktop Software to transfer files to and from your smartphone. If you want to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your smartphone and your computer, use the media option in the BlackBerry Desktop Software. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option for your computer. Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive You must use the BlackBerry Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer. 1. Connect your smartphone to your computer using a USB cable. 2. Do one of the following:
If you want to transfer most types of files, in the dialog box that appears on your smartphone, select the USB option. If you want to transfer media files that are protected with DRM, in the dialog box that appears on your smartphone, select the media transfer option. If necessary, type a password. Your smartphone appears as a drive on your computer. 3. 4. Drag a file from a location on your computer to a folder on your smartphone. To view the transferred file on your smartphone, disconnect your smartphone from your computer and find the file. Related information Transfer your media files from your computer to your smartphone using BlackBerry Desktop Software, 136 162 Help Media Transfer your media files from your computer to your smartphone using BlackBerry Desktop Software With the BlackBerry Desktop Software, you can synchronize media files, including iTunes playlists and Windows Media Player playlists, to your BlackBerry smartphone. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option for your computer. 1. Connect your smartphone to your computer. 2. On your smartphone, in the dialog box that appears, select any of the file transfer options. 3. On your computer, open the BlackBerry Desktop Software. 4. Click the media transfer option that best suits what you want to do. For more information about synchronizing media files, see the Help in the BlackBerry Desktop Software. Related information Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive, 19 Receive a media file using Bluetooth technology To perform this task, you must turn on Bluetooth technology. When a media file is sent to your BlackBerry smartphone using Bluetooth technology, a dialog box appears on the screen. 1. 2. In the Accept connection request dialog box, click Yes. In the Do you want to receive the incoming data dialog box, click Yes. Your smartphone stores each received file in the folder that matches each file's type. Related information Turn on or turn off Bluetooth technology, 330 Turn on or turn off Bluetooth technology, 330 Send a media file You can send your pictures and videos to applications that you have installed such as Facebook for BlackBerry smartphones, and YouTube for BlackBerry smartphones. You can select and send multiple picture files at one time. You can only send media files that you have added. 1. On the Home screen, click the Media icon. 2. Click a media type. 3. 4. Highlight a media file. 5. Press the If necessary, click a category. key. To send pictures or a video, click Send. Click a message type or an application. To send an audio file, click the send option for a message type. If necessary, turn on Bluetooth technology and choose a device or pair with a device. 6. 163 Help Media Supported audio and video file formats Depending on your BlackBerry smartphone model and wireless service provider, some media file formats might not be supported. Type Audio Video File format AAC AMR FLAC MP3 M4A OGG WMA WAV 3GP 3GP2 AVI ASF MP4 MOV WMV Tips: Video camera Media shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Audio and video files Pause an audio or video file Press the Mute key on the right side of your BlackBerry smartphone. Resume playing an audio or video file Press the Mute key again. Play the next song Press and hold the Volume Up key on the right side of your smartphone. 164 Help Media Play the previous song Press and hold the Volume Down key on the right side of your smartphone. Turn on the audio boost feature (if you are using a headset) to amplify the volume for songs, ring tones, and videos Press the Volume Up key until the audio boost feature turns on. Camera Zoom in to a subject before taking a picture Press the Volume Up key. Zoom out from a subject before taking a picture Press the Volume Down key. Take a picture Press the Convenience key on the right side of your smartphone. Troubleshooting: Video camera Some features aren't available on my smartphone The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone model and wireless service plan. Depending on your messaging service plan, some features or options might not be available in the message options on the Email Preferences screen. If your email account uses a BlackBerry Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears beside the option field. For more information about the features that are available on your smartphone, contact your wireless service provider or administrator, or visit www.blackberry.com/go/devices. Related information Feature availability, 15 The flash dims or turns off If the camera has a flash, and the battery power level drops below 20 percent, the flash dims to conserve battery power. In cold temperatures, when the battery power level drops below 20 percent, the flash might turn off. I can't save media files Your BlackBerry smartphone or media card might not have enough available storage to store media files. Try the following actions:
If you're trying to save a media file to your smartphone, delete old data or messages from your smartphone. If you're trying to save a media file on your media card, delete old media files. 165 Help Media In the camera options, verify that the Image Size field isn't set to Large. Large pictures use more storage space than smaller pictures. Related information Delete a message, 82 Move, rename, or delete a file, 131 Change the size of pictures that you take, 167 Change the video size and format, 161 I can't open media files Try the following actions:
If you're trying to open a media file on your BlackBerry smartphone and your smartphone is connected to your computer, disconnect your smartphone from your computer. If you're trying to open a media file on your computer using your smartphone as a USB drive, verify that you have closed the media transfer options in the BlackBerry Desktop Software. If you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone generated and you're trying to open an encrypted media file on your computer or a device other than the BlackBerry smartphone that you used to encrypt the file, insert the media card into the BlackBerry smartphone that you used to encrypt the file. On the Home screen or in a folder, click the Options icon. Click Security > Encryption. In the Media Card section, change the Mode field to Device Password. Related information About file encryption, 196 Camera Depending on your BlackBerry device model, the camera or video camera might not be supported or some camera or video camera features might not be available. How to: Camera Take a picture 1. On the Home screen, click the Camera icon. 2. 3. Press the Right Convenience key. If you have turned on digital zoom, slide your finger up or down the screen to zoom in or out. The picture is saved to the Camera Pictures folder in the Pictures application. To open the picture, click the picture preview at the bottom of the screen. Related information Record a video, 160 166 Help Media Change the flash setting for pictures that you take 1. On the Home screen, click the Camera icon. 2. To switch between flash settings, click the flash icon at the bottom of the screen. When you close the camera, the flash setting is saved. Change the camera scene mode You can change the scene mode in the camera to optimize the settings for different environments. Descriptions of the scene modes are available on the camera. 1. On the Home screen, click the Camera icon. 2. To change the camera scene mode, click the scene mode icon at the bottom of the screen. 3. Select a scene mode. When you close the camera, the scene mode is saved. Change the size of pictures that you take The larger the picture is, the more storage space the picture requires. 1. On the Home screen, click the Camera icon. 2. Press the 3. Change the Image Size field. 4. Press the key > Save. key > Options. Related information View properties for a media file, 139 Geotag pictures that you take The geotag option in the camera records the geographical information of the location in which you take a picture. 1. On the Home screen, click the Camera icon. 2. Click the geotag icon at the bottom of the screen. The geotag information can be viewed in the properties of the picture file. Change the autofocus setting 1. On the Home screen, click the Camera icon. 2. Press the key > Autofocus. For moving subjects, click Continuous. For still subjects, click Single Shot. To turn off autofocus, click Off. 167 Help Media Turn off digital zoom for the camera 1. On the Home screen, click the Camera icon. 2. Press the 3. Clear the Digital Zoom check box. 4. Press the key > Options. key > Save. Reduce blurriness in the pictures that you take The image stabilization option helps reduce blurriness that is caused by slight movements of the camera when you are taking a picture. 1. On the Home screen, click the Camera icon. 2. Press the 3. Select the Image Stabilization check box. 4. Press the key > Options. key > Save. Change the review duration of the pictures that you take You can set how long a picture remains on the screen after you take it, or turn off that option so that you can take another picture immediately. 1. On the Home screen, click the Camera icon. 2. Press the key > Options. To change the review duration, change the Picture Review field to a time. To set the picture to remain on the screen after you take it until you press the key, change the Picture Review field to Hold. To prevent the picture from remaining on the screen after you take it, change the Picture Review field to Off. 3. Press the key > Save. Change when the camera warns you about the number of pictures remaining A warning appears notifying you when the amount of storage for pictures drops below a certain number. You can see the number of remaining pictures in the Storage section of the Options screen. 1. On the Home screen, click the Camera icon. 2. Press the 3. Change the Warn when pictures remaining drops to field. 4. Press the key > Options. key > Save. Change the location for storing pictures that you take 1. On the Home screen, click the Camera icon. 2. Press the key > Options. 3. Change the Store Pictures field. 168 Help Media 4. Press the key > Save. Turn off media card support When you turn off media card support, your BlackBerry device cannot access the files that are on your media card. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device. 3. Click Storage. 4. Clear the Media Card Support check box. 5. Press the key > Save. About transferring and synchronizing media files You can connect your BlackBerry smartphone to your computer to transfer and synchronize files between your smartphone and your computer using a USB cable, or you can use Bluetooth technology to send media files to or receive media files from a Bluetooth enabled device. The USB option in the dialog box that appears when you connect your smartphone to your computer with a USB cable allows you to drag most files from a folder on your computer to a folder on your smartphone or media card. The media option in the dialog box allows you to transfer media files that are protected with DRM to and from your smartphone. Both options allow you to use the BlackBerry Desktop Software to transfer files to and from your smartphone. If you want to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your smartphone and your computer, use the media option in the BlackBerry Desktop Software. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option for your computer. Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive You must use the BlackBerry Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer. 1. Connect your smartphone to your computer using a USB cable. 2. Do one of the following:
If you want to transfer most types of files, in the dialog box that appears on your smartphone, select the USB option. If you want to transfer media files that are protected with DRM, in the dialog box that appears on your smartphone, select the media transfer option. If necessary, type a password. Your smartphone appears as a drive on your computer. 3. 4. Drag a file from a location on your computer to a folder on your smartphone. To view the transferred file on your smartphone, disconnect your smartphone from your computer and find the file. Related information 169 Help Media Transfer your media files from your computer to your smartphone using BlackBerry Desktop Software, 136 Transfer your media files from your computer to your smartphone using BlackBerry Desktop Software With the BlackBerry Desktop Software, you can synchronize media files, including iTunes playlists and Windows Media Player playlists, to your BlackBerry smartphone. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option for your computer. 1. Connect your smartphone to your computer. 2. On your smartphone, in the dialog box that appears, select any of the file transfer options. 3. On your computer, open the BlackBerry Desktop Software. 4. Click the media transfer option that best suits what you want to do. For more information about synchronizing media files, see the Help in the BlackBerry Desktop Software. Related information Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive, 19 Receive a media file using Bluetooth technology To perform this task, you must turn on Bluetooth technology. When a media file is sent to your BlackBerry smartphone using Bluetooth technology, a dialog box appears on the screen. 1. 2. In the Accept connection request dialog box, click Yes. In the Do you want to receive the incoming data dialog box, click Yes. Your smartphone stores each received file in the folder that matches each file's type. Related information Turn on or turn off Bluetooth technology, 330 Turn on or turn off Bluetooth technology, 330 Send a media file You can send your pictures and videos to applications that you have installed such as Facebook for BlackBerry smartphones, and YouTube for BlackBerry smartphones. You can select and send multiple picture files at one time. You can only send media files that you have added. 1. On the Home screen, click the Media icon. 2. Click a media type. 3. 4. Highlight a media file. 5. Press the If necessary, click a category. key. To send pictures or a video, click Send. Click a message type or an application. To send an audio file, click the send option for a message type. If necessary, turn on Bluetooth technology and choose a device or pair with a device. 6. 170 Help Media Supported audio and video file formats Depending on your BlackBerry smartphone model and wireless service provider, some media file formats might not be supported. Type Audio Video File format AAC AMR FLAC MP3 M4A OGG WMA WAV 3GP 3GP2 AVI ASF MP4 MOV WMV Tips: Camera Media shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Audio and video files Pause an audio or video file Press the Mute key on the right side of your BlackBerry smartphone. Resume playing an audio or video file Press the Mute key again. Play the next song Press and hold the Volume Up key on the right side of your smartphone. 171 Help Media Play the previous song Press and hold the Volume Down key on the right side of your smartphone. Turn on the audio boost feature (if you are using a headset) to amplify the volume for songs, ring tones, and videos Press the Volume Up key until the audio boost feature turns on. Camera Zoom in to a subject before taking a picture Press the Volume Up key. Zoom out from a subject before taking a picture Press the Volume Down key. Take a picture Press the Convenience key on the right side of your smartphone. Troubleshooting: Camera Some features aren't available on my smartphone The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone model and wireless service plan. Depending on your messaging service plan, some features or options might not be available in the message options on the Email Preferences screen. If your email account uses a BlackBerry Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears beside the option field. For more information about the features that are available on your smartphone, contact your wireless service provider or administrator, or visit www.blackberry.com/go/devices. Related information Feature availability, 15 The flash dims or turns off If the camera has a flash, and the battery power level drops below 20 percent, the flash dims to conserve battery power. In cold temperatures, when the battery power level drops below 20 percent, the flash might turn off. Some pictures that I take are blurry In low lighting conditions, the camera might compensate for the lack of exposure by using a slower shutter speed. If you move the camera before the shutter clicks, the picture might be blurry. If the camera is using a slower shutter speed, an exclamation point indicator appears at the bottom of the screen. 172 Help Media Depending on your BlackBerry device model, you might be able to decrease the blurriness in pictures that is caused by slight movements of the camera by turning on image stabilization in the camera options. I can't save media files Your BlackBerry smartphone or media card might not have enough available storage to store media files. Try the following actions:
If you're trying to save a media file to your smartphone, delete old data or messages from your smartphone. If you're trying to save a media file on your media card, delete old media files. In the camera options, verify that the Image Size field isn't set to Large. Large pictures use more storage space than smaller pictures. Related information Delete a message, 82 Move, rename, or delete a file, 131 Change the size of pictures that you take, 167 Change the video size and format, 161 I can't open media files Try the following actions:
If you're trying to open a media file on your BlackBerry smartphone and your smartphone is connected to your computer, disconnect your smartphone from your computer. If you're trying to open a media file on your computer using your smartphone as a USB drive, verify that you have closed the media transfer options in the BlackBerry Desktop Software. If you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone generated and you're trying to open an encrypted media file on your computer or a device other than the BlackBerry smartphone that you used to encrypt the file, insert the media card into the BlackBerry smartphone that you used to encrypt the file. On the Home screen or in a folder, click the Options icon. Click Security > Encryption. In the Media Card section, change the Mode field to Device Password. Related information About file encryption, 196 Pictures Getting started: Pictures Take a picture 1. On the Home screen, click the Camera icon. 173 Help Media If you have turned on digital zoom, slide your finger up or down the screen to zoom in or out. 2. 3. Press the Right Convenience key. The picture is saved to the Camera Pictures folder in the Pictures application. To open the picture, click the picture preview at the bottom of the screen. Related information Record a video, 160 Save a picture from a text message or a web page You can save picture files, such as .jpg, .png, .gif, or .bmp files, to the BlackBerry device memory or a media card. 1. Open a picture attachment in a text message or highlight a picture on a web page. 2. Press the key > Save Image > Save. About transferring and synchronizing media files You can connect your BlackBerry smartphone to your computer to transfer and synchronize files between your smartphone and your computer using a USB cable, or you can use Bluetooth technology to send media files to or receive media files from a Bluetooth enabled device. The USB option in the dialog box that appears when you connect your smartphone to your computer with a USB cable allows you to drag most files from a folder on your computer to a folder on your smartphone or media card. The media option in the dialog box allows you to transfer media files that are protected with DRM to and from your smartphone. Both options allow you to use the BlackBerry Desktop Software to transfer files to and from your smartphone. If you want to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your smartphone and your computer, use the media option in the BlackBerry Desktop Software. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option for your computer. Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive You must use the BlackBerry Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer. 1. Connect your smartphone to your computer using a USB cable. 2. Do one of the following:
If you want to transfer most types of files, in the dialog box that appears on your smartphone, select the USB option. If you want to transfer media files that are protected with DRM, in the dialog box that appears on your smartphone, select the media transfer option. If necessary, type a password. Your smartphone appears as a drive on your computer. 3. 4. Drag a file from a location on your computer to a folder on your smartphone. 174 Help Media To view the transferred file on your smartphone, disconnect your smartphone from your computer and find the file. Related information Transfer your media files from your computer to your smartphone using BlackBerry Desktop Software, 136 Transfer your media files from your computer to your smartphone using BlackBerry Desktop Software With the BlackBerry Desktop Software, you can synchronize media files, including iTunes playlists and Windows Media Player playlists, to your BlackBerry smartphone. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option for your computer. 1. Connect your smartphone to your computer. 2. On your smartphone, in the dialog box that appears, select any of the file transfer options. 3. On your computer, open the BlackBerry Desktop Software. 4. Click the media transfer option that best suits what you want to do. For more information about synchronizing media files, see the Help in the BlackBerry Desktop Software. Related information Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive, 19 How to: Pictures Zoom, pan, or rotate a picture In a picture, do one of the following:
To zoom in to the picture, touch the screen with your finger and thumb and pinch them apart. To zoom out from the picture, touch the screen with your finger and thumb and pinch them together. To pan the picture, when you are zoomed into it, slide your finger on the screen in any direction. To rotate the picture, press the key > Rotate. Related information I receive an error message after I rotate a picture, 181 Save a picture from a text message or a web page You can save picture files, such as .jpg, .png, .gif, or .bmp files, to the BlackBerry device memory or a media card. 1. Open a picture attachment in a text message or highlight a picture on a web page. 2. Press the key > Save Image > Save. Use a picture as your smartphone wallpaper 1. On the Home screen, click the Media icon > Pictures icon. 2. Browse to a picture. 3. Press the key > Set As Wallpaper. 175 Help Media Related information My display changed, 269 View pictures as a slide show A slide show displays all the pictures in a category or folder in sequence. 1. On the Home screen, click the Media icon > Pictures icon. 2. Click a category. 3. Press the key > View Slide Show. To close the slide show, press the key. Change your slide show options 1. On the Home screen, click the Media icon. 2. Press the key > Media Options. To change the number of seconds between slides in a slide show, change the Slide Show Interval field. To change the type of slide transition used, change the Slide Show Transition field. 3. Press the key > Save. View pictures in list view or thumbnail view 1. On the Home screen, click the Media icon > Pictures icon. 2. Click a category. 3. Press the key > View List or View Thumbnail. Organize pictures by date or folder 1. On the Home screen, click the Media icon > Pictures icon. 2. Press the key > View by Date or View by Folder. Create a picture folder 1. On the Home screen, click the Media icon > Pictures icon. 2. Press the 3. 4. Type a name for the folder. 5. Click OK. If necessary, change the location that the folder is created in. key > New Folder. Rename, move, copy, or delete an audio file or a video file You can rename only media files that you added. 1. On the Home screen, click the Media icon. 2. Press the 3. Find and highlight an audio file or a video file. key > Explore. 176 Help Media 4. Press the key. To rename the file, click Rename. Type a name for the file. Click Save. To move or copy the file to another location, click Cut or Copy. Find the location that you want to move or copy the file to. Press the key > Paste. To delete the file, click Delete. View properties for a media file 1. On the Home screen, click the Media icon. 2. Click a media type. 3. 4. Highlight a media file. 5. Press the If necessary, click a category. key > Properties. Import pictures to the Pictures application Importing pictures from other folders on your BlackBerry device or media card into the Pictures application allows you to have access to your pictures, while maintaining your existing folder structures and file locations. 1. On the Home screen, click the Media icon > Pictures icon. 2. Press the key > Import Pictures. Folders that contain pictures that are not saved in the Picture Library folder or Camera Pictures folder appear. 3. Select the check boxes beside the folders that you want to import. 4. Click Import Pictures. To delete the folders from the Pictures application, highlight the folder. Press the folders that you imported remain in their original location, but are deleted from the Pictures application. key > Remove From Library. The To permanently delete the folders from both the Pictures application and from the device memory or media card, including any files that are not pictures and that are not visible in the folders in the Pictures application, highlight the folder. Press the key > Delete. The folders that you imported are deleted from their locations on your device memory or media card. Find a picture that you took with the camera Pictures that you take with the camera are saved to the Camera Pictures folder in the Pictures application. If you have filed your pictures in other folders, they will no longer appear in the Camera Pictures folder. 1. On the Home screen, click the Media icon > Pictures icon. 2. Click the Camera Pictures folder. Turn off media card support When you turn off media card support, your BlackBerry device cannot access the files that are on your media card. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device. 3. Click Storage. 177 Help Media 4. Clear the Media Card Support check box. 5. Press the key > Save. About transferring and synchronizing media files You can connect your BlackBerry smartphone to your computer to transfer and synchronize files between your smartphone and your computer using a USB cable, or you can use Bluetooth technology to send media files to or receive media files from a Bluetooth enabled device. The USB option in the dialog box that appears when you connect your smartphone to your computer with a USB cable allows you to drag most files from a folder on your computer to a folder on your smartphone or media card. The media option in the dialog box allows you to transfer media files that are protected with DRM to and from your smartphone. Both options allow you to use the BlackBerry Desktop Software to transfer files to and from your smartphone. If you want to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your smartphone and your computer, use the media option in the BlackBerry Desktop Software. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option for your computer. Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive You must use the BlackBerry Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer. 1. Connect your smartphone to your computer using a USB cable. 2. Do one of the following:
If you want to transfer most types of files, in the dialog box that appears on your smartphone, select the USB option. If you want to transfer media files that are protected with DRM, in the dialog box that appears on your smartphone, select the media transfer option. If necessary, type a password. Your smartphone appears as a drive on your computer. 3. 4. Drag a file from a location on your computer to a folder on your smartphone. To view the transferred file on your smartphone, disconnect your smartphone from your computer and find the file. Related information Transfer your media files from your computer to your smartphone using BlackBerry Desktop Software, 136 178 Help Media Transfer your media files from your computer to your smartphone using BlackBerry Desktop Software With the BlackBerry Desktop Software, you can synchronize media files, including iTunes playlists and Windows Media Player playlists, to your BlackBerry smartphone. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option for your computer. 1. Connect your smartphone to your computer. 2. On your smartphone, in the dialog box that appears, select any of the file transfer options. 3. On your computer, open the BlackBerry Desktop Software. 4. Click the media transfer option that best suits what you want to do. For more information about synchronizing media files, see the Help in the BlackBerry Desktop Software. Related information Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive, 19 Receive a media file using Bluetooth technology To perform this task, you must turn on Bluetooth technology. When a media file is sent to your BlackBerry smartphone using Bluetooth technology, a dialog box appears on the screen. 1. 2. In the Accept connection request dialog box, click Yes. In the Do you want to receive the incoming data dialog box, click Yes. Your smartphone stores each received file in the folder that matches each file's type. Related information Turn on or turn off Bluetooth technology, 330 Turn on or turn off Bluetooth technology, 330 Send a media file You can send your pictures and videos to applications that you have installed such as Facebook for BlackBerry smartphones, and YouTube for BlackBerry smartphones. You can select and send multiple picture files at one time. You can only send media files that you have added. 1. On the Home screen, click the Media icon. 2. Click a media type. 3. 4. Highlight a media file. 5. Press the If necessary, click a category. key. To send pictures or a video, click Send. Click a message type or an application. To send an audio file, click the send option for a message type. If necessary, turn on Bluetooth technology and choose a device or pair with a device. 6. 179 Help Media Supported audio and video file formats Depending on your BlackBerry smartphone model and wireless service provider, some media file formats might not be supported. Type Audio Video File format AAC AMR FLAC MP3 M4A OGG WMA WAV 3GP 3GP2 AVI ASF MP4 MOV WMV Tips: Pictures Media shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Audio and video files Pause an audio or video file Press the Mute key on the right side of your BlackBerry smartphone. Resume playing an audio or video file Press the Mute key again. Play the next song Press and hold the Volume Up key on the right side of your smartphone. 180 Help Media Play the previous song Press and hold the Volume Down key on the right side of your smartphone. Turn on the audio boost feature (if you are using a headset) to amplify the volume for songs, ring tones, and videos Press the Volume Up key until the audio boost feature turns on. Camera Zoom in to a subject before taking a picture Press the Volume Up key. Zoom out from a subject before taking a picture Press the Volume Down key. Take a picture Press the Convenience key on the right side of your smartphone. Troubleshooting: Pictures Some features aren't available on my smartphone The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone model and wireless service plan. Depending on your messaging service plan, some features or options might not be available in the message options on the Email Preferences screen. If your email account uses a BlackBerry Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears beside the option field. For more information about the features that are available on your smartphone, contact your wireless service provider or administrator, or visit www.blackberry.com/go/devices. Related information Feature availability, 15 I receive an error message after I rotate a picture Every time you rotate a picture, your BlackBerry smartphone automatically tries to save the picture's new direction. You might receive an error message if the picture is copyright protected, over a certain file size, or isn't in a JPG or PNG format. If the picture is not copyright protected and if you have a third-party image editing application, you might be able to reduce the size of your picture or change the format of your picture to JPG or PNG and then try to rotate the picture again. I can't save media files Your BlackBerry smartphone or media card might not have enough available storage to store media files. 181 Help Media Try the following actions:
If you're trying to save a media file to your smartphone, delete old data or messages from your smartphone. If you're trying to save a media file on your media card, delete old media files. In the camera options, verify that the Image Size field isn't set to Large. Large pictures use more storage space than smaller pictures. Related information Delete a message, 82 Move, rename, or delete a file, 131 Change the size of pictures that you take, 167 Change the video size and format, 161 I can't open media files Try the following actions:
If you're trying to open a media file on your BlackBerry smartphone and your smartphone is connected to your computer, disconnect your smartphone from your computer. If you're trying to open a media file on your computer using your smartphone as a USB drive, verify that you have closed the media transfer options in the BlackBerry Desktop Software. If you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone generated and you're trying to open an encrypted media file on your computer or a device other than the BlackBerry smartphone that you used to encrypt the file, insert the media card into the BlackBerry smartphone that you used to encrypt the file. On the Home screen or in a folder, click the Options icon. Click Security > Encryption. In the Media Card section, change the Mode field to Device Password. Related information About file encryption, 196 My smartphone isn't using the correct ring tone or wallpaper If you're using a ring tone or wallpaper picture that you encrypted on your BlackBerry smartphone or on the media card using your smartphone password and you reset your smartphone, unlock your smartphone. Related information Lock or unlock your device, 355 Voice notes How to: Voice notes Record a voice note 1. On the Home screen or in the Applications folder, click the Voice Notes Recorder icon. 182 Help Media 2. Click the record icon. 3. Do any of the following:
To pause recording, click the pause icon. To resume recording, click the record icon. To stop recording, click the pause icon. Click the stop icon. Note: When you stop recording a voice note, the voice note is automatically saved. Play a media file 1. On the Home screen, click the Media icon. 2. Click a media type. 3. 4. Click a media file. 5. If necessary, click a category. If the media controls don't appear at the bottom of the screen, touch the screen. To play a media file, click the To pause a media file, click the To stop a media file, click the To move to the next media file, click the To move to the previous media file or the beginning of the media file that is currently playing, click the To fast-forward or rewind a media file, on the progress bar, slide your finger to the right or left. icon. icon. icon. icon. icon. Adjust the volume To increase the volume, press the Volume Up key on the right side of your BlackBerry device. To decrease the volume, press the Volume Down key on the right side of your device. To mute the volume, press the Mute key on the right side of your device. To turn off mute, press the Mute key again. If you press the Mute key during a call, your device mutes the call so that you can hear others on the call, but they cannot hear you. Related information Mute a call, 46 Amplify the volume using the audio boost feature, 138 Improve sound quality for media files, 138 Amplify the volume using the audio boost feature The audio boost feature allows you to amplify the volume more than the normal volume settings allow for songs, ring tones, and videos. 1. On the Home screen, click the Media icon. 2. Press the 3. Select the Audio Boost checkbox. 4. Read the warning on the screen and if you want to proceed, click Yes. 5. Press the key > Media Options. key > Save. 183 Help Media Improve sound quality for media files Depending on your BlackBerry device model, this feature might not be supported. To improve sound quality for media files, you must be using stereo headphones with your device. 1. On the Home screen, click the Media icon. 2. Press the 3. Change the Headset Music EQ field. 4. Press the key > Media Options. key > Save. Rename, move, copy, or delete an audio file or a video file You can rename only media files that you added. 1. On the Home screen, click the Media icon. 2. Press the 3. Find and highlight an audio file or a video file. 4. Press the key > Explore. key. To rename the file, click Rename. Type a name for the file. Click Save. To move or copy the file to another location, click Cut or Copy. Find the location that you want to move or copy the file to. Press the key > Paste. To delete the file, click Delete. View properties for a media file 1. On the Home screen, click the Media icon. 2. Click a media type. 3. 4. Highlight a media file. 5. Press the If necessary, click a category. key > Properties. Turn off media card support When you turn off media card support, your BlackBerry device cannot access the files that are on your media card. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device. 3. Click Storage. 4. Clear the Media Card Support check box. 5. Press the key > Save. 184 Help Media About transferring and synchronizing media files You can connect your BlackBerry smartphone to your computer to transfer and synchronize files between your smartphone and your computer using a USB cable, or you can use Bluetooth technology to send media files to or receive media files from a Bluetooth enabled device. The USB option in the dialog box that appears when you connect your smartphone to your computer with a USB cable allows you to drag most files from a folder on your computer to a folder on your smartphone or media card. The media option in the dialog box allows you to transfer media files that are protected with DRM to and from your smartphone. Both options allow you to use the BlackBerry Desktop Software to transfer files to and from your smartphone. If you want to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your smartphone and your computer, use the media option in the BlackBerry Desktop Software. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option for your computer. Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive You must use the BlackBerry Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer. 1. Connect your smartphone to your computer using a USB cable. 2. Do one of the following:
If you want to transfer most types of files, in the dialog box that appears on your smartphone, select the USB option. If you want to transfer media files that are protected with DRM, in the dialog box that appears on your smartphone, select the media transfer option. If necessary, type a password. Your smartphone appears as a drive on your computer. 3. 4. Drag a file from a location on your computer to a folder on your smartphone. To view the transferred file on your smartphone, disconnect your smartphone from your computer and find the file. Related information Transfer your media files from your computer to your smartphone using BlackBerry Desktop Software, 136 Transfer your media files from your computer to your smartphone using BlackBerry Desktop Software With the BlackBerry Desktop Software, you can synchronize media files, including iTunes playlists and Windows Media Player playlists, to your BlackBerry smartphone. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option for your computer. 1. Connect your smartphone to your computer. 2. On your smartphone, in the dialog box that appears, select any of the file transfer options. 185 Help Media 3. On your computer, open the BlackBerry Desktop Software. 4. Click the media transfer option that best suits what you want to do. For more information about synchronizing media files, see the Help in the BlackBerry Desktop Software. Related information Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive, 19 Receive a media file using Bluetooth technology To perform this task, you must turn on Bluetooth technology. When a media file is sent to your BlackBerry smartphone using Bluetooth technology, a dialog box appears on the screen. 1. 2. In the Accept connection request dialog box, click Yes. In the Do you want to receive the incoming data dialog box, click Yes. Your smartphone stores each received file in the folder that matches each file's type. Related information Turn on or turn off Bluetooth technology, 330 Turn on or turn off Bluetooth technology, 330 Send a media file You can send your pictures and videos to applications that you have installed such as Facebook for BlackBerry smartphones, and YouTube for BlackBerry smartphones. You can select and send multiple picture files at one time. You can only send media files that you have added. 1. On the Home screen, click the Media icon. 2. Click a media type. 3. 4. Highlight a media file. 5. Press the If necessary, click a category. key. To send pictures or a video, click Send. Click a message type or an application. To send an audio file, click the send option for a message type. If necessary, turn on Bluetooth technology and choose a device or pair with a device. 6. Supported audio and video file formats Depending on your BlackBerry smartphone model and wireless service provider, some media file formats might not be supported. Type Audio 186 File format AAC AMR FLAC Media Help Type Video File format MP3 M4A OGG WMA WAV 3GP 3GP2 AVI ASF MP4 MOV WMV Tips: Voice notes Media shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Audio and video files Pause an audio or video file Press the Mute key on the right side of your BlackBerry smartphone. Resume playing an audio or video file Press the Mute key again. Play the next song Play the previous song Press and hold the Volume Up key on the right side of your smartphone. Press and hold the Volume Down key on the right side of your smartphone. Turn on the audio boost feature (if you are using a headset) to amplify the volume for songs, ring tones, and videos Press the Volume Up key until the audio boost feature turns on. Camera Zoom in to a subject before taking a picture Press the Volume Up key. Zoom out from a subject before taking a picture Press the Volume Down key. 187 Help Take a picture Media Press the Convenience key on the right side of your smartphone. Troubleshooting: Voice notes Some features aren't available on my smartphone The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone model and wireless service plan. Depending on your messaging service plan, some features or options might not be available in the message options on the Email Preferences screen. If your email account uses a BlackBerry Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears beside the option field. For more information about the features that are available on your smartphone, contact your wireless service provider or administrator, or visit www.blackberry.com/go/devices. Related information Feature availability, 15 I can't save media files Your BlackBerry smartphone or media card might not have enough available storage to store media files. Try the following actions:
If you're trying to save a media file to your smartphone, delete old data or messages from your smartphone. If you're trying to save a media file on your media card, delete old media files. In the camera options, verify that the Image Size field isn't set to Large. Large pictures use more storage space than smaller pictures. Related information Delete a message, 82 Move, rename, or delete a file, 131 Change the size of pictures that you take, 167 Change the video size and format, 161 I can't open media files Try the following actions:
If you're trying to open a media file on your BlackBerry smartphone and your smartphone is connected to your computer, disconnect your smartphone from your computer. 188 Help Media If you're trying to open a media file on your computer using your smartphone as a USB drive, verify that you have closed the media transfer options in the BlackBerry Desktop Software. If you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone generated and you're trying to open an encrypted media file on your computer or a device other than the BlackBerry smartphone that you used to encrypt the file, insert the media card into the BlackBerry smartphone that you used to encrypt the file. On the Home screen or in a folder, click the Options icon. Click Security > Encryption. In the Media Card section, change the Mode field to Device Password. Related information About file encryption, 196 The media player screen closes If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of your BlackBerry smartphone. In the media options, you can stop the media player screen from closing or change the amount of time before the media player screen closes. Related information Change the amount of time before the media player screen closes, 139 Ring tones How to: Ring tones Change your ring tone, notifiers, or reminders In addition to changing the tone, you can also change options for notifcation during calls, volume, LED, and vibration. 1. On the Home screen, click the Sound and Alert Profiles icon. 2. Click Change Sounds and Alerts > Sounds for Selected Profile. 3. To change your ring tone, click Phone. To change notifiers or reminders, click to expand a section. Click an option. In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:
Click a tone. To use a song that is on your BlackBerry smartphone or on a media card, click All Music. Find and click a song. To use a voice note that you recorded, click All Voice Notes. Find and click a voice note. To use a preloaded alert, click All Alerts. Find and click an alert. 4. Press the key > Save. Related information Add a contact alert, 31 Add or delete a custom profile, 200 I can't change the number of times that my device rings, 66 189 Help Media Play a media file 1. On the Home screen, click the Media icon. 2. Click a media type. 3. 4. Click a media file. 5. If necessary, click a category. If the media controls don't appear at the bottom of the screen, touch the screen. To play a media file, click the To pause a media file, click the To stop a media file, click the To move to the next media file, click the To move to the previous media file or the beginning of the media file that is currently playing, click the To fast-forward or rewind a media file, on the progress bar, slide your finger to the right or left. icon. icon. icon. icon. icon. Adjust the volume To increase the volume, press the Volume Up key on the right side of your BlackBerry device. To decrease the volume, press the Volume Down key on the right side of your device. To mute the volume, press the Mute key on the right side of your device. To turn off mute, press the Mute key again. If you press the Mute key during a call, your device mutes the call so that you can hear others on the call, but they cannot hear you. Related information Mute a call, 46 Amplify the volume using the audio boost feature, 138 Improve sound quality for media files, 138 Improve sound quality for media files Depending on your BlackBerry device model, this feature might not be supported. To improve sound quality for media files, you must be using stereo headphones with your device. 1. On the Home screen, click the Media icon. 2. Press the 3. Change the Headset Music EQ field. 4. Press the key > Media Options. key > Save. Rename, move, copy, or delete an audio file or a video file You can rename only media files that you added. 1. On the Home screen, click the Media icon. 2. Press the 3. Find and highlight an audio file or a video file. 4. Press the key > Explore. key. 190 Help Media To rename the file, click Rename. Type a name for the file. Click Save. To move or copy the file to another location, click Cut or Copy. Find the location that you want to move or copy the file to. Press the key > Paste. To delete the file, click Delete. View properties for a media file 1. On the Home screen, click the Media icon. 2. Click a media type. 3. 4. Highlight a media file. 5. Press the If necessary, click a category. key > Properties. Turn off media card support When you turn off media card support, your BlackBerry device cannot access the files that are on your media card. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device. 3. Click Storage. 4. Clear the Media Card Support check box. 5. Press the key > Save. About transferring and synchronizing media files You can connect your BlackBerry smartphone to your computer to transfer and synchronize files between your smartphone and your computer using a USB cable, or you can use Bluetooth technology to send media files to or receive media files from a Bluetooth enabled device. The USB option in the dialog box that appears when you connect your smartphone to your computer with a USB cable allows you to drag most files from a folder on your computer to a folder on your smartphone or media card. The media option in the dialog box allows you to transfer media files that are protected with DRM to and from your smartphone. Both options allow you to use the BlackBerry Desktop Software to transfer files to and from your smartphone. If you want to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your smartphone and your computer, use the media option in the BlackBerry Desktop Software. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option for your computer. 191 Help Media Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive You must use the BlackBerry Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer. 1. Connect your smartphone to your computer using a USB cable. 2. Do one of the following:
If you want to transfer most types of files, in the dialog box that appears on your smartphone, select the USB option. If you want to transfer media files that are protected with DRM, in the dialog box that appears on your smartphone, select the media transfer option. If necessary, type a password. Your smartphone appears as a drive on your computer. 3. 4. Drag a file from a location on your computer to a folder on your smartphone. To view the transferred file on your smartphone, disconnect your smartphone from your computer and find the file. Related information Transfer your media files from your computer to your smartphone using BlackBerry Desktop Software, 136 Transfer your media files from your computer to your smartphone using BlackBerry Desktop Software With the BlackBerry Desktop Software, you can synchronize media files, including iTunes playlists and Windows Media Player playlists, to your BlackBerry smartphone. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option for your computer. 1. Connect your smartphone to your computer. 2. On your smartphone, in the dialog box that appears, select any of the file transfer options. 3. On your computer, open the BlackBerry Desktop Software. 4. Click the media transfer option that best suits what you want to do. For more information about synchronizing media files, see the Help in the BlackBerry Desktop Software. Related information Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive, 19 Receive a media file using Bluetooth technology To perform this task, you must turn on Bluetooth technology. When a media file is sent to your BlackBerry smartphone using Bluetooth technology, a dialog box appears on the screen. 1. 2. In the Accept connection request dialog box, click Yes. In the Do you want to receive the incoming data dialog box, click Yes. Your smartphone stores each received file in the folder that matches each file's type. 192 Help Media Related information Turn on or turn off Bluetooth technology, 330 Turn on or turn off Bluetooth technology, 330 Send a media file You can send your pictures and videos to applications that you have installed such as Facebook for BlackBerry smartphones, and YouTube for BlackBerry smartphones. You can select and send multiple picture files at one time. You can only send media files that you have added. 1. On the Home screen, click the Media icon. 2. Click a media type. 3. 4. Highlight a media file. 5. Press the If necessary, click a category. key. To send pictures or a video, click Send. Click a message type or an application. To send an audio file, click the send option for a message type. If necessary, turn on Bluetooth technology and choose a device or pair with a device. 6. Supported audio and video file formats Depending on your BlackBerry smartphone model and wireless service provider, some media file formats might not be supported. Type Audio Video File format AAC AMR FLAC MP3 M4A OGG WMA WAV 3GP 3GP2 AVI ASF MP4 MOV WMV 193 Help Media Troubleshooting: Ring tones Some features aren't available on my smartphone The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone model and wireless service plan. Depending on your messaging service plan, some features or options might not be available in the message options on the Email Preferences screen. If your email account uses a BlackBerry Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears beside the option field. For more information about the features that are available on your smartphone, contact your wireless service provider or administrator, or visit www.blackberry.com/go/devices. Related information Feature availability, 15 I can't save media files Your BlackBerry smartphone or media card might not have enough available storage to store media files. Try the following actions:
If you're trying to save a media file to your smartphone, delete old data or messages from your smartphone. If you're trying to save a media file on your media card, delete old media files. In the camera options, verify that the Image Size field isn't set to Large. Large pictures use more storage space than smaller pictures. Related information Delete a message, 82 Move, rename, or delete a file, 131 Change the size of pictures that you take, 167 Change the video size and format, 161 I can't open media files Try the following actions:
If you're trying to open a media file on your BlackBerry smartphone and your smartphone is connected to your computer, disconnect your smartphone from your computer. If you're trying to open a media file on your computer using your smartphone as a USB drive, verify that you have closed the media transfer options in the BlackBerry Desktop Software. 194 Help Media If you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone generated and you're trying to open an encrypted media file on your computer or a device other than the BlackBerry smartphone that you used to encrypt the file, insert the media card into the BlackBerry smartphone that you used to encrypt the file. On the Home screen or in a folder, click the Options icon. Click Security > Encryption. In the Media Card section, change the Mode field to Device Password. Related information About file encryption, 196 The media player screen closes If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of your BlackBerry smartphone. In the media options, you can stop the media player screen from closing or change the amount of time before the media player screen closes. Related information Change the amount of time before the media player screen closes, 139 My smartphone isn't using the correct ring tone or wallpaper If you're using a ring tone or wallpaper picture that you encrypted on your BlackBerry smartphone or on the media card using your smartphone password and you reset your smartphone, unlock your smartphone. Related information Lock or unlock your device, 355 Media storage How to: Memory and media cards Supported media cards Your BlackBerry device supports media card sizes up to 32 GB. Only microSD media cards are supported. Repair files stored on your media card or on your device CAUTION: If you run the repair feature on your BlackBerry device, your device might delete files that have errors from your media card or on your device. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Storage. 3. Press the 4. Complete the instructions on the screen. key > Repair. If your media card is still not repaired after you run the repair feature, you might want to try formatting it. 195 Help Media Related information My smartphone doesn't recognize my media card, 197 View the amount of memory used by media files 1. On the Home screen, click the Media icon. 2. Press the Menu key. 3. Click Memory Use. About compression Compression is designed to reduce the size of your BlackBerry device data while maintaining the integrity of that data. When compression is turned on, your device compresses all device data, including messages, contacts, calendar entries, tasks, and memos. You should keep compression turned on. If both compression and encryption are turned on, your device compresses device data before encrypting it. About file encryption File encryption is designed to protect files that you store on your BlackBerry device and on a media card that can be inserted in your device. You can encrypt the files on your device and on your media card using an encryption key that your device generates, your device password, or both. If you encrypt the files using an encryption key that your device generates, you can only access the files on your media card when the media card is inserted in your device. If you encrypt the files using your device password, you can access the files on your media card in any device that you insert your media card into, as long as you know the password for the device. Turn on encryption To encrypt data on your BlackBerry device, you must have set a password for your device. Depending on the amount of storage space available for storing files on your device, you might not be able to encrypt files on your device. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Encryption. 3. To encrypt data on your device, in the Device Memory section, select the Encrypt check box. 4. To encrypt files that are stored on a media card and on your device, in the Media Card section, select the Encrypt check box and do one of the following:
To encrypt files using an encryption key that your device generates, change the Mode field to Device Key. To encrypt files using your device password, change the Mode field to Device Password. To encrypt files using an encryption key and your device password, change the Mode field to Device Password &
Device Key. 5. To also encrypt media files such as pictures, songs, and videos, select the Include Media Files check box. 6. Press the key > Save. 196 Help Media To stop encrypting data on your device, in the Device Memory section, clear the Encrypt check box. To stop encrypting files, in the Media Card section, clear the Encrypt check box. Back up device data to your media card To perform this task you must have a media card inserted in your BlackBerry device, and mass storage mode must be turned off. If your email account uses a BlackBerry Enterprise Server, depending on the options that your administrator sets, you might not be able to perform this task. For more information, contact your administrator. CAUTION: If you perform this task, any existing data on your media card is deleted and replaced with your device data. 1. On the Home screen, click the Setup icon. 2. In the Setup section, click Device Switch > Using a Media Card > Save Data. To back up device data including email, select the Save emails option. To back up device data excluding email, select the Don't save emails option. 3. Click Continue. 4. To set a password for your data, in the Password field, enter a password. 5. 6. Click Save. In the Confirm field, re-enter the password. Restore device data from your media card To perform this task, mass storage mode must be turned off. If you have backed up your BlackBerry device data to your media card, you should be able to restore the data to your device. 1. On the Home screen, click the Setup icon. 2. 3. 4. Click Enter. In the Setup section, click Device Switch > Using a Media Card > Transfer Data > Continue. In the Password field, enter the password you set when you backed up your device data. Troubleshooting: Memory and media cards My smartphone doesn't recognize my media card Try one of the following actions:
Verify that your media card is inserted in your BlackBerry smartphone correctly. For more information about inserting a media card into your smartphone, see the printed documentation that came with your smartphone. In your media card options, if there is a message to format your media card, disconnect your smartphone from your computer. Format your media card. CAUTION: Formatting your media card will delete all the files from it. Related information Repair files stored on your media card or on your device, 195 197 Help Ring tones, sounds, and alerts Ring tones, sounds, and alerts Getting started: Ring tones, sounds, and alerts About ring tones, sounds, and alerts The profile that you select in the Sound and Alert Profiles application defines how your BlackBerry device alerts you of phone calls, messages, reminders, and browser content. Your device has a Normal profile and five other preloaded profiles: Loud, Medium, Vibrate Only, Silent, and Phone Calls Only. You can change the tones in any preloaded profile to an audio file that is stored in your device memory or on a media card, or you can create additional profiles. The All Alerts Off profile cannot be changed. By default, some of the settings in the preloaded profiles are based on the settings in the Normal profile. For example, when you change the ring tone in the Normal profile, the ring tone in the Loud profile, Medium profile, and Phone Calls Only profile is automatically updated. If you do not want specific settings for a preloaded profile to update automatically when you change the corresponding setting in the Normal profile, you can manually change the settings in that preloaded profile. You can create contact alerts, which alert you when particular contacts call you or send you a message. Contact alerts are always turned on, and do not turn off unless you select the All Alerts Off profile. For example, even if you select the Silent profile or Vibrate Only profile, audible contact alerts remain audible until you select the All Alerts Off profile. Flashing LED The LED on the top of your BlackBerry device flashes different colors to indicate different statuses. Flashing LED color Description You are in a wireless coverage area. You can turn on or turn off this notification. Your device is connected to a Bluetooth enabled device. You can turn on or turn off this notification. A new message has arrived and your selected profile is set to notify you using the flashing LED. If you are using your device with a smart card, your device is accessing data on the smart card. Green Blue Red 198 Help Ring tones, sounds, and alerts Flashing LED color Amber Description The battery power level for your device is low, or your device is turned off and is charging. You cannot turn off the notification for the low battery power level. The notification for charging turns off when you turn on your device. Related information Turn off Bluetooth connection notification, 337 Turn on flashing LED notification for wireless coverage, 266 How to: Ring tones, sounds, and alerts About ring tones, sounds, and alerts The profile that you select in the Sound and Alert Profiles application defines how your BlackBerry device alerts you of phone calls, messages, reminders, and browser content. Your device has a Normal profile and five other preloaded profiles: Loud, Medium, Vibrate Only, Silent, and Phone Calls Only. You can change the tones in any preloaded profile to an audio file that is stored in your device memory or on a media card, or you can create additional profiles. The All Alerts Off profile cannot be changed. By default, some of the settings in the preloaded profiles are based on the settings in the Normal profile. For example, when you change the ring tone in the Normal profile, the ring tone in the Loud profile, Medium profile, and Phone Calls Only profile is automatically updated. If you do not want specific settings for a preloaded profile to update automatically when you change the corresponding setting in the Normal profile, you can manually change the settings in that preloaded profile. You can create contact alerts, which alert you when particular contacts call you or send you a message. Contact alerts are always turned on, and do not turn off unless you select the All Alerts Off profile. For example, even if you select the Silent profile or Vibrate Only profile, audible contact alerts remain audible until you select the All Alerts Off profile. Change your ring tone, notifiers, or reminders In addition to changing the tone, you can also change options for notifcation during calls, volume, LED, and vibration. 1. On the Home screen, click the Sound and Alert Profiles icon. 2. Click Change Sounds and Alerts > Sounds for Selected Profile. 3. To change your ring tone, click Phone. To change notifiers or reminders, click to expand a section. Click an option. In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:
Click a tone. To use a song that is on your BlackBerry smartphone or on a media card, click All Music. Find and click a song. To use a voice note that you recorded, click All Voice Notes. Find and click a voice note. 199 Help Ring tones, sounds, and alerts To use a preloaded alert, click All Alerts. Find and click an alert. 4. Press the key > Save. Related information Add a contact alert, 31 Add or delete a custom profile, 200 I can't change the number of times that my device rings, 66 Add or delete a custom profile In addition to the preloaded profiles, you can create your own custom profiles. 1. On the Home screen, click the Sound and Alert Profiles icon. 2. Click Change Sounds and Alerts > Profile Management > Add Custom Profile. 3. 4. Click the item that you want to change. 5. Change the ring tone, notifier, or reminder information. 6. Press the In the Name field, type a name for the profile. key > Save. To delete a custom profile, highlight the profile. Press the key > Delete. Add a contact alert You can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific contacts or groups of contacts. When you receive a call or message from the contact, your BlackBerry device uses the assigned ring tone or alert, even if you select the Silent profile or Vibrate Only profile. If you do not want to be notified with the assigned ring tone or alert, you can select the All Alerts Off profile. 1. On the Home screen, click the Sound and Alert Profiles icon. 2. Click Change Sounds and Alerts > Sounds for Contacts > Add Contact Alert. 3. 4. 5. Click a contact. 6. Change the ring tone and alert information for calls and messages. 7. Press the In the Name field, type the name of the contact alert. In the Contacts field, type the name of the contact. key > Save. To delete a contact alert, highlight the contact alert that you want to delete. Press the key > Delete. Silence your device 1. On the Home screen, click the Sound and Alert Profiles icon. 2. Do one of the following:
To receive flashing LED alerts only, click Silent. To receive vibrate alerts only, click Vibrate Only. To turn off all alerts, including contact alerts, click All Alerts Off. 200 Help Ring tones, sounds, and alerts When a ring tone, reminder, or alert sounds, if available, press the key on the top of your BlackBerry device. Related information Silence the alarm, 242 Flashing LED The LED on the top of your BlackBerry device flashes different colors to indicate different statuses. Flashing LED color Description Green Blue Red Amber Related information Turn off Bluetooth connection notification, 337 Turn on flashing LED notification for wireless coverage, 266 You are in a wireless coverage area. You can turn on or turn off this notification. Your device is connected to a Bluetooth enabled device. You can turn on or turn off this notification. A new message has arrived and your selected profile is set to notify you using the flashing LED. If you are using your device with a smart card, your device is accessing data on the smart card. The battery power level for your device is low, or your device is turned off and is charging. You cannot turn off the notification for the low battery power level. The notification for charging turns off when you turn on your device. Change alarm notification options 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the 3. 4. Press the key > Options. key > Save. In the Alarm section, change the Alarm Tone field, Volume field, Snooze Time field, and Vibration field. Turn on or turn off event sounds Event sounds alert you when you turn on or turn off your BlackBerry device, when the battery power level is full or low, and when you connect or disconnect a USB cable or accessory to or from your device. 1. On the Home screen or in a folder, click the Options icon. 2. Click Accessibility. 3. Change the Event Sounds field. 201 Help Ring tones, sounds, and alerts 4. Press the key > Save. Personalization: Ring tones, sounds, and alerts Add a contact alert You can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific contacts or groups of contacts. When you receive a call or message from the contact, your BlackBerry device uses the assigned ring tone or alert, even if you select the Silent profile or Vibrate Only profile. If you do not want to be notified with the assigned ring tone or alert, you can select the All Alerts Off profile. 1. On the Home screen, click the Sound and Alert Profiles icon. 2. Click Change Sounds and Alerts > Sounds for Contacts > Add Contact Alert. 3. 4. 5. Click a contact. 6. Change the ring tone and alert information for calls and messages. 7. Press the In the Name field, type the name of the contact alert. In the Contacts field, type the name of the contact. key > Save. To delete a contact alert, highlight the contact alert that you want to delete. Press the key > Delete. Add or delete a custom profile In addition to the preloaded profiles, you can create your own custom profiles. 1. On the Home screen, click the Sound and Alert Profiles icon. 2. Click Change Sounds and Alerts > Profile Management > Add Custom Profile. 3. 4. Click the item that you want to change. 5. Change the ring tone, notifier, or reminder information. 6. Press the In the Name field, type a name for the profile. key > Save. To delete a custom profile, highlight the profile. Press the key > Delete. Change your ring tone, notifiers, or reminders In addition to changing the tone, you can also change options for notifcation during calls, volume, LED, and vibration. 1. On the Home screen, click the Sound and Alert Profiles icon. 2. Click Change Sounds and Alerts > Sounds for Selected Profile. To change your ring tone, click Phone. To change notifiers or reminders, click to expand a section. Click an option. In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:
3. 202 Help Ring tones, sounds, and alerts Click a tone. To use a song that is on your BlackBerry smartphone or on a media card, click All Music. Find and click a song. To use a voice note that you recorded, click All Voice Notes. Find and click a voice note. To use a preloaded alert, click All Alerts. Find and click an alert. 4. Press the key > Save. Related information Add a contact alert, 31 Add or delete a custom profile, 200 I can't change the number of times that my device rings, 66 Troubleshooting: Ring tones, sounds, and alerts My device is ringing or vibrating more times than expected For calls, the number of times that your BlackBerry device vibrates isn't determined by the number of vibrations that you set in your sound profile, and there's no setting for the number of rings if you don't subscribe to voice mail. Your device vibrates or rings until the caller or the wireless network ends the connection. My device isn't ringing or vibrating when I receive a call or message Try the following actions:
On the Home screen, click the Sound and Alert Profiles icon. Verify that your profile isn't set to All Alerts Off or Silent. If you have created contact alerts, on the Home screen, click the Sound and Alert Profiles icon. Click Change Sounds and Alerts > Sounds for Contacts. Click a contact alert. Click Phone or Messages. Verify that the Volume field isn't set to Silent and that the Vibration field isn't set to Off. 203 Help Browser Browser How to: Browser Browser basics Browsing web pages Visit a web page or search the Internet Depending on your wireless service provider, multiple browsers might appear on your BlackBerry device. For more information about the charges associated with using each browser, contact your wireless service provider. 1. On the Home screen, click the Browser icon. 2. 3. Press the In the field at the top of the page, type a web address or search terms. key on the keyboard. To stop loading a web page, press the key > Stop. Related information No browser is available on my device, 216 Zoom in to or out from a webpage On a webpage, press the key > Zoom. To zoom in, slide your finger up on the screen. To zoom out, slide your finger down on the screen. To turn off zoom mode, press the key. About tabbed browsing With tabbed browsing, you can open multiple web pages on your BlackBerry device at the same time. You can quickly switch between tabs that are open, open a new tab without closing another, or close the current tab without closing the entire browser. If you open a link that is in a message, calendar entry, or memo, the link automatically opens in a new tab. The more tabs that you have open, the more memory your device uses. Related information Open, close, or switch between tabs, 205 I can't open a new tab, 35 204 Help Browser Open, close, or switch between tabs Do one of the following:
To open a new tab, in the browser, press the To open a new tab for a link on a web page, highlight the link. Press the To switch between tabs, in the browser, press the To close a tab, in the browser, press the key > Tabs. Click a tab. key > Tabs. Click the New Tab icon. key > Tabs. Highlight a tab. Click the icon. key > Open Link in New Tab. Search for text in a message, in a file, or on a webpage To search for text in a presentation, you must view the presentation in text view or in text and slide view. In a message, in a file, in an attachment, or on a webpage, press the 1. 2. Type the text. 3. Press the Enter key. key > Find or Find on Page. To search for the next instance of the text, press the key > Find Next or Find Next on Page. View a list of web pages that you visited recently 1. On the Home screen, click the Browser icon. 2. Press the key > History. Add a shortcut to your Home screen or Favorites view You can add a shortcut to give yourself quick access to items such as frequently used websites, contacts, applications, files, podcast channels, or media categories. 1. Browse to a website, or highlight the item that you want to create a shortcut for. 2. Press the key > Add to Home Screen. To change the name of the shortcut, type a new name. To change the location where the shortcut appears, change the Location field. To add the shortcut to your Favorites view, select the Mark as Favorite checkbox. 3. Click Add. Turn on browser shortcuts 1. On the Home screen, click the Browser icon. 2. Press the 3. 4. Press the key > Options. key > Save. In the General section, select the Enable Keyboard Shortcuts check box. Related information Browser shortcuts, 0 205 Help Browser Return to the home page To perform this task, you must have a home page set on your BlackBerry device. 1. On a webpage, press the 2. Click Home. key. Move back or forward a webpage 1. On a webpage, press the 2. Click Back or Forward. key. Close the browser 1. On a webpage, press the 2. Click Close. Refresh a webpage 1. On a webpage, press the 2. Click Refresh. key. key. Playing media files, viewing pictures, and downloading files View a full picture on a webpage 1. On a webpage, highlight or pause on a picture. 2. Press the key > View Image. To zoom in to or out from the picture, press the To stop zooming, press the key > End Zoom. To return the picture to its original size, press the key > Zoom. key. Play a media file on a web page 1. On a web page, click a media file. 2. Click Open. Related information Supported audio and video file formats, 18 I can't play a song or video on a webpage, 217 206 Help Browser Download a file from a webpage You can download multiple files at once. When you download a file, the Downloads screen appears so that you can check the progress of your downloads. 1. On a webpage, click the file that you want to download. 2. In the Save dialog box, click Yes. Copying and forwarding web addresses Copy an address for a web page, link, or picture Do any of the following:
To copy an address for a web page, press the To copy an address for a link, pause on or highlight a link. Press the To copy an address for a picture, pause on or highlight a picture. Press the key > Copy Page Address. key > Copy Link. key > Copy Image Link. To paste the address, press the key > Paste. Send a web address 1. On the Home screen, click the Browser icon. To send a web address for a web page that is in your bookmark list or browser history, highlight a web page. To send a different web address, browse to a web page. 2. Press the 3. Click a message type. key > Send Link or Send Page Address. To return to the browser after you send the message, press the key. Send a link or picture from a web page 1. On a web page, pause on or highlight a link or picture. 2. Press the 3. Click a message type. key > Send Link or Send Image Link. To return to the browser after you send the message, press the key. 207 Help Browser Browser bookmarks About bookmarks for web pages You can add bookmarks for web pages that you visit frequently. When you add a bookmark, you can set whether you want the browser to check the web page for updates periodically. Bookmarks for web pages that have been updated since the last time you visited them appear in italic. Add a bookmark for a web page 1. On a web page, press the 2. 3. 4. Click Add. In the Title field, type a name for the bookmark. In the Folder field, click the folder that you want the bookmark to appear in. key > Add to Bookmarks. If you visit the web page offline, the browser displays the content that was current the last time that you viewed the web page online. Change or delete a bookmark for a web page 1. On the Home screen, click the Browser icon. 2. Press the 3. Highlight a bookmark. 4. Press the key > Bookmarks. key. To change a bookmark, click Edit. Change the bookmark. Press the To delete a bookmark, click Delete. key. Click Save. Send a bookmark for a web page 1. On the Home screen, click the Browser icon. 2. Press the 3. Highlight a bookmark. 4. Press the 5. Click a message type. key > Bookmarks. key > Send Link. To return to the browser after you send the message, press the key. Move a bookmark for a webpage 1. On the Home screen, click the Browser icon. 2. Press the 3. Highlight a bookmark. key > Bookmarks. 208 Help Browser 4. Press the 5. Click the new location. key > Move. Add, rename, or delete a bookmark folder for web pages 1. On the Home screen, click the Browser icon. 2. Press the 3. Highlight a bookmark folder. 4. Press the key > Bookmarks. key. To add a bookmark folder, click Add Subfolder. To rename a bookmark folder, click Rename Folder. Type a new name for the folder. Press the Enter key. To delete a bookmark folder, click Delete Folder. RSS feeds For more information about using RSS feeds on your BlackBerry device, on the Home screen or in a folder, click the Social Feeds icon. Press the key > Help. About RSS feeds You can add RSS feeds to your BlackBerry device so that you receive updates on your favorite blogs and web sites. You can add RSS feeds directly from a web page or by using the Social Feeds application. With the Social Feeds application, you can stay up-to-date with your social networks and view your RSS feeds in one location. In the browser, on a web page with an RSS feed, press the Menu key. Add an RSS feed from the browser 1. 2. Click Subscribe to RSS Feed. 3. Select the check box beside each feed that you want to add. 4. Click Subscribe. 5. Click OK. Browser options Change your home page or start page 1. On the Home screen, click the Browser icon. 2. Press the 3. key > Options. In the General section, do one of the following:
To change the home page, in the Home Page field, type a web address. To use your home page as the start page when you first open the browser, change the Start Page field to Home Page. 4. Press the key > Save. 209 Help Browser Change the font size for text on web pages 1. On the Home screen, click the Browser icon. 2. Press the 3. 4. Press the key > Options. key > Save. In the Web Content section, change the Default Font Size field. Change your default search engine Your default search engine in the browser is also the default search engine that your BlackBerry smartphone uses when you search the Internet using the search icon on the Home screen. 1. On the Home screen, click the Browser icon. 2. Press the 3. 4. Click a search engine. In the General section, click Manage Search Engines. key > Options. Related information Add a search engine from a website, 210 Add a search engine from a website You can try adding a search engine if the search engine that you want to use doesn't appear as an option when you are changing your default search engine. On the Home screen, click the Browser icon. To add a search engine from a link on a website, browse to the website. Click the link. Click Add. To add a search engine from a website that doesn't provide a link, press the key. If New Search Engine appears in the menu, click New Search Engine > Add. If New Search Engine doesn't appear in the menu, the website doesn't support this feature. Set the character encoding for all web pages By default, your BlackBerry device uses the optimal character encoding for a web page. 1. From the Home screen, click the Browser icon. 2. Press the 3. 4. Press the In the Web Content section, change the Default text encoding field. key > Options. key > Save. Stop loading images or playing embedded media files on web pages 1. On the Home screen, click the Browser icon. 2. Press the 3. key > Options. In the Web Content section, do one of the following:
To stop loading images on web pages, clear the Load Images check box. To stop playing embedded media files on web pages, clear the Enable Embedded Media Files check box. 210 Help Browser 4. Press the key > Save. Stop blocking pop-ups on web pages 1. On the Home screen, click the Browser icon. 2. Press the 3. key > Options. In the Web Content section, clear the Block Popups check box. Receive a prompt before you close the browser or stream media from the Internet 1. On the Home screen, click the Browser icon. 2. Press the 3. In the General section, below Prompt Before, do one of the following:
To receive a prompt confirming that you want to close the browser when you have multiple tabs open, select the key > Options. Closing Tabs on Exit check box. To receive a prompt confirming that you want to close the browser after you press the key, select the Closing Browser on Escape check box. To receive a prompt before your BlackBerry device uses your wireless service provider's browser portal to stream media from the Internet, select the Switching to Carrier Network for Streaming Media check box. 4. Press the key > Save. Related information I receive a prompt to switch networks when I stream a song or video, 216 Delete browsing information Your BlackBerry smartphone saves some information in your browser to improve your browsing experience. You can delete password information, browser history, download history, cookies, content that has been pushed to your smartphone, and the browser cache. 1. On the Home screen, click the Browser icon. 2. Press the 3. In the Privacy and Security section, below Clear Browsing Data, select the checkboxes beside the types of browsing information that you want to delete. key > Options. 4. Click Clear Now. Turn off cookies in the browser 1. On the Home screen, click the Browser icon. 2. Press the 3. 4. Press the key > Options. key > Save. In the Privacy & Security section, clear the Accept Cookies check box. 211 Help Browser Turn off JavaScript support JavaScript is used on some web pages to provide interactive features, such as menus and sounds. If you do not want the browser to provide JavaScript features, you can turn off JavaScript support. 1. On the Home screen, click the Browser icon. 2. Press the 3. 4. Press the In the Web Content section, clear the Enable JavaScript check box. key > Options. key > Save. Turn on geolocation in the browser If you turn on geolocation in the browser, some websites might be able to determine your approximate location. 1. On the Home screen, click the Browser icon. 2. Press the 3. 4. Press the In the Privacy & Security section, select the Enable Geolocation check box. key > Options. key > Save. When you visit a website that requests your location, a dialog box appears. If you select the Don't ask again for this website check box, the website and the permissions that you set for it are saved in Geolocation Permissions in your browser options. Browser security About TLS The BlackBerry Browser configuration is designed to use TLS or SSL to encrypt data that your device sends or receives over the Internet through the BlackBerry Enterprise Server. Communication between your device and the BlackBerry Enterprise Server is encrypted using Triple DES. Communication between the BlackBerry Enterprise Server and content servers is encrypted using SSL or TLS. To increase security, you can set up TLS for HTTP connections between your device and the BlackBerry Enterprise Server and use Triple DES encryption for all other communication between your device and the BlackBerry Enterprise Server. Browser security options If your email account uses a BlackBerry Enterprise Server, you might not be able to change your browser security options. If you change a browser security option, other applications on your BlackBerry smartphone that access a server might be affected. Option Permit SSL 3.0 212 Description Specify whether your browser accepts SSL connections. If you do not select this option, your browser allows only TLS connections. Help Browser Option Description Permit Insecure Renegotiation Encryption Strength Digest Strength Server Exceptions Related information Manage browser security, 213 Specify whether your browser accepts connections to servers that allow insecure renegotation. If you do not select this option, you might not be able to access some websites. Specify whether your browser only accepts and sends data that is encrypted using 128-bit encryption. To accept and send only data that is encrypted using 128-bit encryption, change this field to Strong Only. To accept and send data that is encrypted using 128-bit encryption or 56-bit encryption, change this field to Allow Weak. Specify whether your browser accepts data with weak digest algorithms or accepts only data with strong digest algorithms. The stronger the digest algorithm is, the more secure your browsing experience is. To accept data with weak digest algorithms, change this field to Allow Weak. To accept only data with strong digest algorithms, change this field to Strong Only. To be prompted to accept data with weak digest algorithms, change this field to Prompt. Depending on the options that your administrator sets, you might not be able to change this option. View a list of servers that have certificate problems you have accepted. To stop permitting a connection to a website with a certificate problem, highlight the server exception. Press the key > Delete. Manage browser security 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > TLS. 3. Set the security options. 4. Press the key > Save. Related information Browser security options, 212 Add a trusted content server If your email account uses a BlackBerry Enterprise Server, you can add content servers to your list of trusted content servers to accelerate the authentication process when you are authenticating with a content server. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > TLS. 3. 4. Press the In the Proxy TLS section, highlight the Trusted Servers field. key > Add Host. 213 Help Browser 5. Type the web address for the content server. 6. Click OK. 7. Press the key > Save. Add or change a website that is associated with a certificate To access some websites, you might need to provide an authentication certificate. After you provide a certificate to a website, the website and the associated certificate are automatically added to the Default Client Certificates list in your TLS options. You can manually add or change a website that is associated with a certificate. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > TLS. To manually associate a website with a certificate, highlight the Default Client Certificates field. Press the key >
Add Host. In the Host Name field, type the website name. In the Certificate field, select the certificate that is associated with the website. Click OK. To change a website that is associated with a certificate, in the Default Client Certificates list, highlight an item. Press the key > Edit. Change the certificate. Click OK. 3. Press the key > Save. Browser push About browser push Browser push is designed to push information from a web application to your BlackBerry device as the information becomes available. For example, you can receive updates for weather reports, stock quotes, or breaking news. When your device receives an update, a new browser push message might appear in the messages application or an icon on the Home screen might change to indicate that new information is available. The web application might also push updated information to your browser cache without notifying you. If information is pushed to your browser cache, the information is available on your device even when your device is not connected to the wireless network. Web applications that use browser push automatically push updates to your device, unless you turn off browser push. Your device supports different types of browser push messages. Service loading messages and service indication messages include updated information. Other browser push messages include messages that appear in your browser cache. Browser push options Option Process MDS MDS Hosts Description Set whether your BlackBerry device accepts browser push messages from the BlackBerry Enterprise Server or the BlackBerry Internet Service. Set whether your device accepts push messages from all BlackBerry Enterprise Server instances or BlackBerry Internet Services. Process SMSC Set whether your device accepts push messages that are SMS-based. 214 Help Option SMSC Hosts Process IP IP Hosts Browser Description Set which SMSC hosts your device accepts browser push messages from. To accept browser push messages from a specific SMSC host, type the phone number for the SMSC host. Set whether your device accepts browser push messages that web applications send through a WAP gateway. Set which WAP gateways your device accepts browser push messages from. To accept browser push messages from a specific IP host, type the IP address for the WAP gateway. Turn off browser push 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Advanced System Settings > Browser Push. 3. Clear the Enable Push check box. 4. Press the key > Save. Tips: Browser Turn on browser shortcuts 1. On the Home screen, click the Browser icon. 2. Press the 3. 4. Press the key > Options. key > Save. In the General section, select the Enable Keyboard Shortcuts check box. Related information Browser shortcuts, 0 Personalization: Browser Change your home page or start page 1. On the Home screen, click the Browser icon. 2. Press the 3. key > Options. In the General section, do one of the following:
To change the home page, in the Home Page field, type a web address. To use your home page as the start page when you first open the browser, change the Start Page field to Home Page. 215 Help Browser 4. Press the key > Save. Change the font size for text on web pages 1. On the Home screen, click the Browser icon. 2. Press the 3. 4. Press the In the Web Content section, change the Default Font Size field. key > Options. key > Save. Troubleshooting: Browser I can't open a new tab You might not have enough available memory on your BlackBerry device. Try completing the following actions:
Close a tab that you don't need. Close other applications that don't need to be open. Related information Close an application so that it is not running in the background, 284 Close an application so that it is not running in the background, 284 Open, close, or switch between tabs, 205 No browser is available on my device Depending on your wireless service plan, this feature might not be supported. Verify that your BlackBerry device is connected to the wireless network. Related information Visit a web page or search the Internet, 204 I receive a prompt to switch networks when I stream a song or video If you receive a prompt to switch networks, you can't stream songs or videos with the Internet connection that you are using. If you switch networks, extra fees might apply. For more information, contact your wireless service provider or administrator. To stop receiving this prompt, in the browser, press the clear the Switching to Carrier Network for Streaming Media check box. key > Options. In the General section, below Prompt Before, Related information Receive a prompt before you close the browser or stream media from the Internet, 211 216 Help Browser I can't play a song or video on a webpage Your BlackBerry device might not support the size or file format of the song or video file. Related information Play a media file on a web page, 206 217 Help Calendar Calendar Getting started: Calendar About synchronization and reconciliation The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) between your BlackBerry device and the email application on your computer over the wireless network. The wireless email reconciliation feature is designed to reconcile email between your device and the email application on your computer over the wireless network. When you file or delete email messages on your device, these email messages should be filed or deleted in your email application. Likewise, any changes that you make to email messages in the email application on your computer should be reflected on your device. In rare cases, if your device doesn't recognize fields in a contact, calendar entry, or email account, some data or email can't be synchronized or reconciled. If wireless data synchronization or wireless email reconciliation isn't available on your device or if you turned off these features, you can use the synchronization tool of the BlackBerry Desktop Software to synchronize your organizer data and email. For more information, see the Help in the BlackBerry Desktop Software. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue. Synchronize organizer data over the wireless network Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue. In the Contacts application, Calendar application, Tasks application, or MemoPad, press the If necessary, click a calendar or contact list. 1. 2. 3. Select the Wireless Synchronization check box. 4. Press the key > Save. key > Options. If you use the BlackBerry Internet Service, you must use the synchronization tool of the BlackBerry Desktop Software to synchronize calendar data. For more information, see the Help in the BlackBerry Desktop Software. 218 Help Calendar How to: Calendar Synchronizing calendar About synchronization and reconciliation The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) between your BlackBerry device and the email application on your computer over the wireless network. The wireless email reconciliation feature is designed to reconcile email between your device and the email application on your computer over the wireless network. When you file or delete email messages on your device, these email messages should be filed or deleted in your email application. Likewise, any changes that you make to email messages in the email application on your computer should be reflected on your device. In rare cases, if your device doesn't recognize fields in a contact, calendar entry, or email account, some data or email can't be synchronized or reconciled. If wireless data synchronization or wireless email reconciliation isn't available on your device or if you turned off these features, you can use the synchronization tool of the BlackBerry Desktop Software to synchronize your organizer data and email. For more information, see the Help in the BlackBerry Desktop Software. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue. About backing up and restoring device data If you have installed the BlackBerry Desktop Software on your computer, you can back up and restore most of your BlackBerry device data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the backup and restore tool of the BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software. If your email account uses a BlackBerry Enterprise Server, you might be able to restore synchronized organizer data to your device over the wireless network. To restore synchronized organizer data over the wireless network, you must have an activation password. For more information, contact your administrator. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue. About synchronization conflicts A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry device and in the email application on your computer. 219 Help Calendar If you reconcile your email using wireless email reconciliation, on your device, you can set whether the email on your device or the email on your computer takes precedence when an email reconciliation conflict occurs. If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes precedence over the organizer data on your device when a data synchronization conflict occurs. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue. Manage data synchronization conflicts You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data synchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of the BlackBerry Desktop Software. For more information about managing conflicts that occur during organizer data synchronization, see the Help in the BlackBerry Desktop Software. Calendar basics Switch calendar views You can view your appointments and meetings in one of four calendar views. Day view, Week view, and Month view display all your appointments and meetings for the selected time period. Agenda view displays all your scheduled appointments, meetings, and free time in a list. 1. On the Home screen, click the Calendar icon. 2. Press the 3. Click a view. key > View. Go to a specific date in the calendar 1. On the Home screen, click the Calendar icon. 2. Press the key. To move to a specific date, click Go To Date. To move to the current date, click Go To Today. Schedule a meeting or an appointment To invite participants to a meeting, your work email account must use a BlackBerry Enterprise Server that supports this feature. 1. On the Home screen, click the Calendar icon. 2. Press the 3. Type the meeting or appointment information. key > New Appointment. To invite a participant to a meeting, press the key > Invite Attendee. Click a participant. 4. Do one of the following:
220 Help Calendar To send the meeting invitation to the participants that you invited, press the To save an appointment, press the key > Save. key > Send. Related information Turn off your device, 340 Turn off your device, 340 Set an alarm in the calendar You can set an alarm in the calendar to go off at scheduled days and times. Scheduling alarms in the calendar does not change your regular alarm in the Clock application. Because the alarm tone settings are shared by the alarms in the Calendar and the Clock application, changes to the alarm tone settings will affect the alarms in both applications. key > New Alarm. 1. On the Home screen, click the Calendar icon. 2. Press the 3. Type the alarm information. 4. 5. Press the key > Save. If you want the alarm to recur, change the Recurrence field. Switch calendars If your BlackBerry device is associated with multiple email accounts, you might have multiple calendars on your device. If you have multiple calendars on your device, you can schedule and manage appointments and meetings in each calendar. For more information, contact your wireless service provider. 1. On the Home screen, click the Calendar icon. 2. Press the 3. Click a calendar. key > Select Calendar. Meetings Schedule a meeting or an appointment To invite participants to a meeting, your work email account must use a BlackBerry Enterprise Server that supports this feature. 1. On the Home screen, click the Calendar icon. 2. Press the 3. Type the meeting or appointment information. key > New Appointment. To invite a participant to a meeting, press the key > Invite Attendee. Click a participant. 4. Do one of the following:
To send the meeting invitation to the participants that you invited, press the To save an appointment, press the key > Save. key > Send. 221 Help Calendar Related information Turn off your device, 340 Turn off your device, 340 Delete an appointment, meeting, or alarm 1. On the Home screen, click the Calendar icon. 2. Highlight an appointment, meeting, or alarm. 3. Press the key > Delete. In a meeting invitation, press the Respond to a meeting invitation 1. 2. Click Accept, Tentative, or Decline. 3. key. If you declined a delegated meeting invitation, do one of the following:
To decline the meeting, click Decline. To delegate the meeting back to the sender so that the sender can re-delegate it, click Delegate. 4. Do one of the following:
To send the response without adding comments, click Send Response. To add a comment to your response, click Add Comments. Type a comment. Press the key > Send. Note: If you delete a meeting invitation from the Messages application before you accept or decline it, the meeting is deleted from the email application on your computer. View your calendar when responding to a meeting In a meeting invitation, press the key > View Calendar. To return to the meeting invitation, press the key. Check availability of meeting participants To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. You can only check availability of meeting participants in your organization. In a meeting or meeting invitation, below the list of meeting participants, click View Availability. If you are the meeting organizer, to select the next time that all meeting participants are available, click Next Available Time. To view a list of the statuses that are associated with the colored bars on the screen (for example, busy or tentative), press the key > Show Legend. Change the list of participants for a meeting To perform this task, you must be the meeting organizer. 222 Help Calendar In a meeting, in the Accepted or Declined field, highlight a contact. 1. 2. Press the 3. Click Invite Attendee, Change Attendee, or Remove Attendee. 4. Press the key > Save. key. Forward a meeting invitation To perform this task, your email account must use the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. If you do not have the option to forward a meeting invitation, you might be able to delegate a meeting invitation instead. In a meeting or a meeting invitation, press the key > Forward. Note: If you forward a meeting invitation on behalf of the meeting organizer, only the meeting organizer receives the recipient's response. Delegate a meeting invitation To perform this task, you must be using IBM Lotus Notes and your email account must be associated with a BlackBerry Enterprise Server that supports this feature. If you do not have the option to delegate a meeting invitation, you might be able to forward meeting invitations instead. You might not have the option to delegate a meeting invitation if the meeting organizer has turned off meeting delegation. In a meeting invitation, press the 1. 2. Click a contact. key > Delegate. To send the response without adding comments, click Send Response. To add a comment to your response, click Add Comments. Type a comment. Press the key > Send. Send an email message to all meeting participants In a meeting, meeting invitation, or meeting response, press the key > Email All Attendees. Conference call meetings About conference calls You can create two types of conference calls with your BlackBerry device. If your organization or a conferencing service has provided you with a conference call bridge number, you can create conference call meetings in the calendar on your device or computer. Conference call meetings allow participants who have a BlackBerry device to enter the conference call meeting with a one-touch Join Now option, if this feature is supported on their device, so that they do not have to dial the conference call bridge number and access codes. If you do not have a conference call bridge number, you can create a conference call by calling other contacts and joining the calls together. Related information 223 Help Calendar Conference call meetings, 223 Create a conference call meeting from your device To perform this task, you must be the meeting organizer. If you are not the meeting organizer, you can create a conference call meeting on behalf of another person from your computer. In a meeting, select the Conference call check box. 1. 2. Type the information for the conference call. 3. Press the key > Save. Create a conference call meeting from your computer To perform this task, you must be the meeting organizer or be creating the meeting on behalf of the meeting organizer. For information about creating meetings on behalf of another person, see the documentation for the email application on your computer. You can create a conference call meeting from your computer that your BlackBerry device recognizes. When the conference call meeting starts, participants who have a BlackBerry device can enter the conference call meeting with the Join Now option, if their device supports this feature. 1. In the meeting notes, or in the meeting location field, type CCP: and the participant conference call bridge number. Do not include spaces. 2. Type a lowercase x. Do not include spaces before or after the x. 3. Type the participant access code. Type a space after the participant access code. 4. Type CCM: and the moderator conference call bridge number. Do not include spaces. 5. Type a lowercase x. Do not include spaces before or after the x. 6. Type the moderator access code. Type a space after the moderator access code. Example If the participant and moderator conference call bridge number is 1-800-555-5555, the moderator access code is 55555#, and the participant access code is 55551#, type CCP:18005555555x55555# CCM:18005555555x55551#, followed by a space. Enter a conference call meeting Do one of the following:
In a meeting notification, click Join Now. In the calendar, highlight the meeting. Press the key > Join Now. Save your conference call information You can save your conference call information so that it is added to the conference call fields automatically when you create a conference call meeting from your BlackBerry device. 1. On the Home screen, click the Calendar icon. 2. Press the 3. Type your conference call information. key > Options > Conference Calling. 224 Help Calendar 4. Press the key > Save. Calendar options Change how the calendar is displayed 1. On the Home screen, click the Calendar icon. 2. Press the key > Options > Calendar Display and Actions. To change the default view, change the Initial View field. To change the start and end time for days, change the Start Of Day field and End Of Day fields. To change the day that displays as the first day of the week in Week view, change the First Day Of Week field. To hide free time in Agenda view, clear the Show Free Time in Agenda View check box. 3. Press the key > Save. Change options for reminders 1. On the Home screen, click the Calendar icon. 2. Press the key > Options > Calendar Display and Actions. To change the snooze time for reminders, change the Snooze field. To change the default reminder time for calendar entries, change the Default Reminder field. 3. Press the key > Save. Related information Turn off your device, 340 Change options for multiple calendars 1. On the Home screen, click the Calendar icon. 2. Press the 3. Click a calendar. key > Options. To change the color that is used for appointments from the calendar, change the Appointment Color field. To set whether the calendar reminds you of appointments, select or clear the Display Reminders check box. 4. Press the key > Save. Change the default calendar Changing the default calendar changes the email address that meeting invites are sent from. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Advanced System Settings > Default Services. 3. Change the Calendar (CICAL) field. 4. Press the key > Save. 225 Help Calendar Change how long your device stores calendar entries 1. On the Home screen, click the Calendar icon. 2. Press the 3. Change the Keep Appointments field. 4. Press the key > Options > Calendar Display and Actions. key > Save. Your BlackBerry device deletes calendar entries that are older than the number of days that you set. Show tasks in the calendar 1. On the Home screen, click the Calendar icon. 2. Press the 3. Select the Show Tasks check box. 4. Press the key > Save. key > Options > Calendar Display and Actions. Tips: Calendar Calendar shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. For shortcuts to work in Day view, press the Entry check box. key > Options. Click Calendar Display and Actions. Clear the Enable Quick Schedule an appointment Change to Agenda view Change to Day view Change to Week view Change to Month view Press C Press A Press D Press W Press M Move to the next week, month, or day in Agenda view Press the Space key. Move to the previous week, month, or day in Agenda view Press the Shift key and the Space key. Move to the current date Move to a specific date Press T Press G 226 Help Calendar Personalization: Calendar Change how the calendar is displayed 1. On the Home screen, click the Calendar icon. 2. Press the key > Options > Calendar Display and Actions. To change the default view, change the Initial View field. To change the start and end time for days, change the Start Of Day field and End Of Day fields. To change the day that displays as the first day of the week in Week view, change the First Day Of Week field. To hide free time in Agenda view, clear the Show Free Time in Agenda View check box. 3. Press the key > Save. Change options for reminders 1. On the Home screen, click the Calendar icon. 2. Press the key > Options > Calendar Display and Actions. To change the snooze time for reminders, change the Snooze field. To change the default reminder time for calendar entries, change the Default Reminder field. 3. Press the key > Save. Related information Turn off your device, 340 Change the default calendar Changing the default calendar changes the email address that meeting invites are sent from. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Advanced System Settings > Default Services. 3. Change the Calendar (CICAL) field. 4. Press the key > Save. 227 Help Calendar Troubleshooting: Calendar I cannot schedule appointments that span multiple days If you use IBM Lotus Notes, you cannot schedule appointments that span multiple days. I cannot set some fields when scheduling appointments If you use IBM Lotus Notes, you can only change the Subject, Location, Reminder, and Notes fields and the Mark as Private check box when you change a recurring appointment or meeting. Some characters in calendar entries do not appear correctly after synchronization If you schedule appointments or meetings on your BlackBerry device that contain special characters or accents, your computer might not support these characters. On your computer, verify that you are using the correct default code page and that the correct font support is installed on your computer. For more information, see the documentation for the operating system on your computer. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue. I cannot enter a conference call with the Join Now option The Join Now option might not appear in the meeting notification if the meeting organizer is not using a BlackBerry device that supports the Join Now feature or if the meeting organizer did not enter the conference call information correctly. If the Join Now option appears and your device is connected to a CDMA network, you might need to change your smart dialing options so that you can enter the conference call using the Join Now option. Try the following actions:
If the Join Now option does not appear, to enter the conference call, in the meeting or meeting invitation, click the conference call bridge number and access code that appear in either the Location field or the Notes section. If the Join Now option appears and your device is connected to a CDMA network, try increasing the default time that your device waits before dialing an extension. From the Home screen, press the Smart Dialing. In the To access extensions in all other corporations section, change the Wait For field to the highest value. Try entering the conference call with the Join Now option again. key > Options >
key. Press the 228 Help Contacts Contacts Getting started: Contacts Add a contact To add a contact using the Contacts application, on the Home screen, click the Contacts icon. At the top of the screen, click New Contact. Type the contact information. Press the To add a contact from a message, call log, or web page, highlight the contact name, number, or email address. Press the key > Save. key > Add to contacts. If necessary, add contact information. Press the key > Save. Search for a contact in your organization's address book To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. key > Lookup. 1. On the Home screen, click the Contacts icon. 2. Press the 3. Type part or all of a contact name. 4. Press the 5. Press the key on the keyboard. key. To add a contact to your contact list, click Add to Contacts. To add all the contacts, click Add All to Contacts. To view information for a contact, click View. To delete a contact from the contact lookup results, click Delete. To delete the contact lookup results, click Delete Lookup. To start a new contact lookup, click Lookup. Synchronizing contacts About synchronization and reconciliation The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) between your BlackBerry device and the email application on your computer over the wireless network. The wireless email reconciliation feature is designed to reconcile email between your device and the email application on your computer over the wireless network. When you file or delete email messages on your device, these email messages should be filed or deleted in your email application. Likewise, any changes that you make to email messages in the email application on your computer should be reflected on your device. 229 Help Contacts In rare cases, if your device doesn't recognize fields in a contact, calendar entry, or email account, some data or email can't be synchronized or reconciled. If wireless data synchronization or wireless email reconciliation isn't available on your device or if you turned off these features, you can use the synchronization tool of the BlackBerry Desktop Software to synchronize your organizer data and email. For more information, see the Help in the BlackBerry Desktop Software. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue. Synchronize organizer data over the wireless network Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue. In the Contacts application, Calendar application, Tasks application, or MemoPad, press the If necessary, click a calendar or contact list. 1. 2. 3. Select the Wireless Synchronization check box. 4. Press the key > Save. key > Options. If you use the BlackBerry Internet Service, you must use the synchronization tool of the BlackBerry Desktop Software to synchronize calendar data. For more information, see the Help in the BlackBerry Desktop Software. How to: Contacts Contact basics Add a contact To add a contact using the Contacts application, on the Home screen, click the Contacts icon. At the top of the screen, click New Contact. Type the contact information. Press the To add a contact from a message, call log, or web page, highlight the contact name, number, or email address. Press the key > Save. key > Add to contacts. If necessary, add contact information. Press the key > Save. Create a custom contact field Custom contact fields can store information that you want to remember about a contact, for example, you might want to add a custom contact field named Sports team or Favorite color. If you create a custom field for a contact, the field appears for all your contacts. 1. When you are adding or changing a contact, in the Custom Fields section, click Add Custom Field. 2. Click a field. 230 Help Contacts 3. Press the 4. To change the name of the field, place the cursor in the field. Press the key > Change Field Name. the field. Press the key on the keyboard. 5. Type the information that you want to add to the custom field. 6. Press the key > Save. key > Change Field Name. Type a name for You can synchronize contact fields that you customize on your BlackBerry device with the email application on your computer. For more information about synchronizing contact fields, see the Help in the BlackBerry Desktop Software. Add a pause or a wait to a phone number Use a pause or a wait to separate additional numbers, for example a password or extension, from a main phone number. After dialing the main phone number, your BlackBerry device either pauses before dialing the additional numbers (pause) or prompts you to type them (wait). 1. After you type the main part of a phone number in a phone number field, press the 2. Click Add Pause or Add Wait. 3. Type the additional numbers. 4. Press the key > Save. key. Change or delete a contact 1. On the Home screen, click the Contacts icon. 2. Highlight a contact. 3. Press the key. To edit the information for the contact, click Edit. Change the contact information. Press the To delete a contact, click Delete. key > Save. Search for a contact in your organization's address book To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. key > Lookup. 1. On the Home screen, click the Contacts icon. 2. Press the 3. Type part or all of a contact name. 4. Press the 5. Press the key on the keyboard. key. To add a contact to your contact list, click Add to Contacts. To add all the contacts, click Add All to Contacts. To view information for a contact, click View. To delete a contact from the contact lookup results, click Delete. To delete the contact lookup results, click Delete Lookup. 231 Help Contacts To start a new contact lookup, click Lookup. Attach a contact card to a message You can attach a contact card to an email, a PIN message, or a text message. 1. When you are composing a message, press the 2. Find and highlight a contact. 3. Press the key > Continue. key > Attach > Contact. Related information I can't attach a file to a text message, 105 Add a contact picture for caller ID 1. On the Home screen, click the Contacts icon. 2. Highlight a contact. 3. Press the key > Edit. 4. Press the key > Add Picture. 5. Find, highlight, and click a picture. 6. 7. Press the 8. Press the key > Crop & Save. key > Save. If necessary, move the crop box to the portion of the picture that you want to use. Related information My contact pictures keep changing, 238 Change or delete a contact picture 1. On the Home screen, click the Contacts icon. 2. Highlight a contact. 3. Press the 4. Highlight the contact picture. key > Edit. To change the contact picture, press the key > Replace Picture. Highlight a picture. Press the key > Select Picture. To delete the contact picture, press the
> Delete Picture. 5. Press the key > Save. Related information My contact pictures keep changing, 238 About categories You can create categories to group your contacts, tasks, and memos. You can also narrow the contacts, tasks, and memos that appear based on categories. 232 Help Contacts Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM Lotus Notes, you can apply more than one category to a task on your BlackBerry device, but only one category synchronizes with the task in Lotus Notes. Categories are shared between the contact list, the task list, and the memo list and changes that you make in one application are made in all applications. Categorize a contact, task, or memo 1. When you are creating or changing a contact, task, or memo, press the 2. Select the check box beside a category. 3. Press the key > Save. key > Categories. To remove a category from a contact, task, or memo, clear the check box beside the category. Create a category for contacts, tasks, or memos You can create categories to organize items in the Contacts application, Tasks application, and MemoPad. 1. On the Home screen or in the Applications folder, click the Contacts icon, Tasks icon, or MemoPad icon. 2. Press the 3. Press the 4. Type a name for the category. 5. Press the key > Filter. key > New. key on the keyboard. To delete a category, highlight the category. Press the key > Delete. Synchronizing contacts About synchronization and reconciliation The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) between your BlackBerry device and the email application on your computer over the wireless network. The wireless email reconciliation feature is designed to reconcile email between your device and the email application on your computer over the wireless network. When you file or delete email messages on your device, these email messages should be filed or deleted in your email application. Likewise, any changes that you make to email messages in the email application on your computer should be reflected on your device. In rare cases, if your device doesn't recognize fields in a contact, calendar entry, or email account, some data or email can't be synchronized or reconciled. If wireless data synchronization or wireless email reconciliation isn't available on your device or if you turned off these features, you can use the synchronization tool of the BlackBerry Desktop Software to synchronize your organizer data and email. For more information, see the Help in the BlackBerry Desktop Software. 233 Help Contacts Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue. Synchronize organizer data over the wireless network Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue. In the Contacts application, Calendar application, Tasks application, or MemoPad, press the If necessary, click a calendar or contact list. 1. 2. 3. Select the Wireless Synchronization check box. 4. Press the key > Save. key > Options. If you use the BlackBerry Internet Service, you must use the synchronization tool of the BlackBerry Desktop Software to synchronize calendar data. For more information, see the Help in the BlackBerry Desktop Software. About backing up and restoring device data If you have installed the BlackBerry Desktop Software on your computer, you can back up and restore most of your BlackBerry device data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the backup and restore tool of the BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software. If your email account uses a BlackBerry Enterprise Server, you might be able to restore synchronized organizer data to your device over the wireless network. To restore synchronized organizer data over the wireless network, you must have an activation password. For more information, contact your administrator. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue. About synchronization conflicts A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry device and in the email application on your computer. If you reconcile your email using wireless email reconciliation, on your device, you can set whether the email on your device or the email on your computer takes precedence when an email reconciliation conflict occurs. If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes precedence over the organizer data on your device when a data synchronization conflict occurs. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue. 234 Help Contacts Manage data synchronization conflicts You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data synchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of the BlackBerry Desktop Software. For more information about managing conflicts that occur during organizer data synchronization, see the Help in the BlackBerry Desktop Software. Personal distribution lists Create a personal distribution list You can use personal distribution lists when you send email messages, PIN messages, or text messages. Personal distribution lists that you create on your BlackBerry device do not appear in the email application on your computer. key > New Group. 1. On the Home screen, click the Contacts icon. 2. Press the 3. Type a name for the personal distribution list. 4. Press the 5. Click a contact. 6. To add another contact, repeat steps 4 to 5. 7. Press the key > Add Member. key > Save Group. Change or delete a personal distribution list 1. On the Home screen, click the Contacts icon. 2. Highlight a personal distribution list. 3. Press the key. To change a personal distribution list, click Edit Group. Click a contact. Click Add Member, Change Member, or Delete Member. Press the key > Save Group. To delete a personal distribution list, click Delete Group > Delete. Note: When you delete a contact from a personal distribution list, the contact remains in your contact list. Multiple contact lists About multiple contact lists If your BlackBerry device is associated with multiple email accounts, you might have contacts from each email account on your device. For example, if your device is associated with a work email account and a personal email account, you might be able to view your work contact list and your personal contact list on your device. For more information, contact your wireless service provider. 235 Help Contacts View a different contact list 1. On the Home screen, click the Contacts icon. 2. Press the 3. Click a contact list. key > Select Contacts. Change the default contact list 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Advanced System Settings > Default Services. 3. Change the Contact List (SYNC) field. 4. Press the key > Save. Contact list options Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords. 1. On the Home screen, click the application icon for an application that prompts you before you delete items. 2. Press the 3. If necessary, click General Options. 4. Clear the Confirm Delete check box. 5. Press the key > Options. key > Save. Change the display options for contacts You can change how your contacts appear in all applications, including the phone, message list, contact list, and calendar. 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Input > Language. 3. Change the Global Name Display field. 4. Press the key > Save. View the number of contacts stored on your device 1. On the Home screen, click the Contacts icon. 2. Press the 3. Click a contact list. key > Options. The Number of Entries field displays the number of contacts that are stored in the contact list. Sort contacts or tasks 1. On the Home screen or in the Applications folder, click the Contacts icon or Tasks icon. 236 Help Contacts If necessary, click General Options. key > Options. 2. Press the 3. 4. Change the Sort By field. 5. Press the key > Save. Personalize: Contacts Add a contact picture for caller ID 1. On the Home screen, click the Contacts icon. 2. Highlight a contact. 3. Press the key > Edit. 4. Press the key > Add Picture. 5. Find, highlight, and click a picture. 6. 7. Press the 8. Press the key > Crop & Save. key > Save. If necessary, move the crop box to the portion of the picture that you want to use. Related information My contact pictures keep changing, 238 Change or delete a contact picture 1. On the Home screen, click the Contacts icon. 2. Highlight a contact. 3. Press the 4. Highlight the contact picture. key > Edit. To change the contact picture, press the key > Replace Picture. Highlight a picture. Press the key > Select Picture. To delete the contact picture, press the
> Delete Picture. 5. Press the key > Save. Related information My contact pictures keep changing, 238 About categories You can create categories to group your contacts, tasks, and memos. You can also narrow the contacts, tasks, and memos that appear based on categories. 237 Help Contacts Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM Lotus Notes, you can apply more than one category to a task on your BlackBerry device, but only one category synchronizes with the task in Lotus Notes. Categories are shared between the contact list, the task list, and the memo list and changes that you make in one application are made in all applications. Categorize a contact, task, or memo 1. When you are creating or changing a contact, task, or memo, press the 2. Select the check box beside a category. 3. Press the key > Save. key > Categories. To remove a category from a contact, task, or memo, clear the check box beside the category. Create a category for contacts, tasks, or memos You can create categories to organize items in the Contacts application, Tasks application, and MemoPad. 1. On the Home screen or in the Applications folder, click the Contacts icon, Tasks icon, or MemoPad icon. 2. Press the 3. Press the 4. Type a name for the category. 5. Press the key > Filter. key > New. key on the keyboard. To delete a category, highlight the category. Press the key > Delete. Troubleshooting: Contacts Contact list field data is not appearing on my computer You can only synchronize the data in a custom contact list field with a text field in the email application on your computer. For example, you cannot add a contact's birthday to a custom contact list field on your BlackBerry device and synchronize it with the email application on your computer, because the birthday field is a date field in the email application on your computer. Related information Create a custom contact field, 230 My contact pictures keep changing The contact pictures in applications (for example, in the contacts application), might change if you set more than one application on your BlackBerry device to replace contact pictures. Depending on how often or how many of your contact pictures are being replaced by other applications, you might experience increased data charges. 238 Help Contacts To stop contact pictures from changing, you must change the options in each application that is replacing your contact pictures. 239 Help Clock Clock Getting started: Clock Set the date and time 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the key > Set Time. To get the date and time from the wireless network automatically, change the Update Time field to Automatic. Note that you must be connected to the wireless network. To set the date and time manually, change the Update Time field to Manual. Click the Set Time or Set Date field. Change the time or date. Click Ok. 3. Do any of the following:
To receive a prompt when your device detects a new time zone, change the Auto Update Time Zone field to Prompt. To have your device update the time zone automatically when it detects a new time zone, change the Auto Update Time Zone field to On. key > Save. 4. Press the Related information The time on my device is incorrect, 244 Turn on the alarm 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the 3. Slide your finger to highlight On or Weekdays. 4. Click OK. key > Set Alarm. At the top of the Home screen, a clock indicator appears. To set additional alarms or to set alarms for certain days of the week, you can schedule alarms through the Calendar application. Related information Turn off your device, 340 Set an alarm in the calendar, 221 240 Help Clock How to: Clock Set the date and time 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the key > Set Time. To get the date and time from the wireless network automatically, change the Update Time field to Automatic. Note that you must be connected to the wireless network. To set the date and time manually, change the Update Time field to Manual. Click the Set Time or Set Date field. Change the time or date. Click Ok. 3. Do any of the following:
To receive a prompt when your device detects a new time zone, change the Auto Update Time Zone field to Prompt. To have your device update the time zone automatically when it detects a new time zone, change the Auto Update Time Zone field to On. key > Save. 4. Press the Related information The time on my device is incorrect, 244 Display a second time zone on the clock You can show two times zones on the clock. For example, if you travel to a different time zone, you can display the time in your current location and the time in your home time zone. 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the 3. Change the Home Time Zone field. 4. Press the key > Options. key > Save. Related information The time on my device is incorrect, 244 Change the clock face You can set a different clock face for the clock, stopwatch and timer. 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the 3. Change the Clock Face field, Stopwatch Face field or Timer Face field. 4. Press the key > Options. key > Save. 241 Help Clock Change what appears on the screen when your device is charging 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the 3. Change the When Charging field. 4. Press the key > Options. key > Save. Turn on the alarm 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the 3. Slide your finger to highlight On or Weekdays. 4. Click OK. key > Set Alarm. At the top of the Home screen, a clock indicator appears. To set additional alarms or to set alarms for certain days of the week, you can schedule alarms through the Calendar application. Related information Turn off your device, 340 Set an alarm in the calendar, 221 Silence the alarm If snooze is not turned on, click Dismiss. If snooze is turned on, click Snooze. Change alarm notification options 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the 3. 4. Press the key > Options. key > Save. In the Alarm section, change the Alarm Tone field, Volume field, Snooze Time field, and Vibration field. Turn on bedside clock mode You can set options for bedside clock mode so that you can view the clock without being interrupted by incoming calls or messages. 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the key > Enter Bedside Mode. To turn off bedside clock mode, press the key. 242 Help Clock Set options for bedside clock mode 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the 3. key > Options. In the Bedside Mode section, do any of the following:
To receive a flashing LED notification when bedside clock mode is turned on, clear the Disable LED check box. To turn off the connection to the wireless network, so that your device does not receive phone calls or messages when bedside clock mode is turned on, select the Disable Radio check box. To turn off screen dimming when bedside clock mode is turned on, clear the Dim Screen check box. 4. Press the key > Save. Use the stopwatch 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the 3. Click the start/stop icon. key > Stopwatch. To record lap times, click the lap icon. To stop timing, click the start/stop icon again. To send the results in a message, press the key > Send Results. Click a message type. Use the timer 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the 3. Press the 4. Set the time. 5. Click OK. key > Timer. key > Set Timer. To start or stop the timer, click the start/stop icon. To reset the timer, click the reset icon. The timer continues to count down after you exit the Clock application. Change timer notification options 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the 3. 4. Press the key > Options. key > Save. In the Countdown Timer section, change the Timer Tone, Volume, or Vibration fields. 243 Help Clock Personalization: Clock Change what appears on the screen when your device is charging 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the 3. Change the When Charging field. 4. Press the key > Options. key > Save. Change the clock face You can set a different clock face for the clock, stopwatch and timer. 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the 3. Change the Clock Face field, Stopwatch Face field or Timer Face field. 4. Press the key > Options. key > Save. Change alarm notification options 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the 3. 4. Press the key > Options. key > Save. In the Alarm section, change the Alarm Tone field, Volume field, Snooze Time field, and Vibration field. Change timer notification options 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the 3. 4. Press the key > Options. key > Save. In the Countdown Timer section, change the Timer Tone, Volume, or Vibration fields. Troubleshooting: Clock The time on my device is incorrect 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the key > Set Time. 244 Help Clock 3. Try one of the following actions:
If the Update Time field is set to Automatic, press the If you have traveled to a different time zone, set the Time Zone field to display the correct time zone. If you are in a region that has recently made changes to daylight saving time or has switched to a different time zone, you might need to update the time zone data on your BlackBerry device. To update the time zone data, press the key > Get Time Zone Updates. For this feature to be supported, your wireless service plan must include data key > Update Time. services (such as email messages or browser service). If your email account uses a BlackBerry Enterprise Server, you might not be able update your time zone data. For more information, contact your administrator. Related information Set the date and time, 240 Display a second time zone on the clock, 241 245 Help Tasks and memos Tasks and memos Create a task or memo You can create tasks in the Tasks application or Calendar application, and you can make any of your tasks visible in the calendar. 1. On the Home screen, click the Calendar icon, or in the Applications folder, click the Tasks icon or MemoPad icon. To create a task in the Calendar application, press the key > New. Type the task title and fill in the details, such as the due date and recurrence. To create a task in the Tasks application, click Add Task. Type the task title and fill in the details, such as the due date and recurrence. To create a memo, click New Memo. Type a title and the memo. 2. Press the key > Save. Send a task or memo 1. On the Home screen or in the Applications folder, click the Tasks icon or MemoPad icon. 2. Highlight a task or memo. 3. Press the 4. Click a message type. key > Forward As. Change or delete a task or memo On the Home screen or in the Applications folder, click the Tasks icon or MemoPad icon. To change the task or memo, click it. Change the task or memo information. Press the To delete the task or memo, highlight it. Press the key > Delete. key > Save. Change the status of a task 1. On the Home screen or in the Applications folder, click the Tasks icon. 2. Highlight a task. 3. Press the key. To mark the task as complete, click Mark Completed. To mark the task as deferred, in progress, or waiting, click Open. Change the Status field. Press the key > Save. 246 Help Tasks and memos Hide completed tasks 1. On the Home screen or in the Applications folder, click the Tasks icon. 2. Press the key > Hide Completed. Show tasks in the calendar 1. On the Home screen, click the Calendar icon. 2. Press the 3. Select the Show Tasks check box. 4. Press the key > Save. key > Options > Calendar Display and Actions. Synchronizing tasks and memos About synchronization and reconciliation The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) between your BlackBerry device and the email application on your computer over the wireless network. The wireless email reconciliation feature is designed to reconcile email between your device and the email application on your computer over the wireless network. When you file or delete email messages on your device, these email messages should be filed or deleted in your email application. Likewise, any changes that you make to email messages in the email application on your computer should be reflected on your device. In rare cases, if your device doesn't recognize fields in a contact, calendar entry, or email account, some data or email can't be synchronized or reconciled. If wireless data synchronization or wireless email reconciliation isn't available on your device or if you turned off these features, you can use the synchronization tool of the BlackBerry Desktop Software to synchronize your organizer data and email. For more information, see the Help in the BlackBerry Desktop Software. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue. 247 Help Tasks and memos Synchronize organizer data over the wireless network Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue. In the Contacts application, Calendar application, Tasks application, or MemoPad, press the If necessary, click a calendar or contact list. 1. 2. 3. Select the Wireless Synchronization check box. 4. Press the key > Save. key > Options. If you use the BlackBerry Internet Service, you must use the synchronization tool of the BlackBerry Desktop Software to synchronize calendar data. For more information, see the Help in the BlackBerry Desktop Software. About backing up and restoring device data If you have installed the BlackBerry Desktop Software on your computer, you can back up and restore most of your BlackBerry device data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the backup and restore tool of the BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software. If your email account uses a BlackBerry Enterprise Server, you might be able to restore synchronized organizer data to your device over the wireless network. To restore synchronized organizer data over the wireless network, you must have an activation password. For more information, contact your administrator. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue. About synchronization conflicts A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry device and in the email application on your computer. If you reconcile your email using wireless email reconciliation, on your device, you can set whether the email on your device or the email on your computer takes precedence when an email reconciliation conflict occurs. If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes precedence over the organizer data on your device when a data synchronization conflict occurs. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue. 248 Help Tasks and memos Manage data synchronization conflicts You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data synchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of the BlackBerry Desktop Software. For more information about managing conflicts that occur during organizer data synchronization, see the Help in the BlackBerry Desktop Software. About categories You can create categories to group your contacts, tasks, and memos. You can also narrow the contacts, tasks, and memos that appear based on categories. Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM Lotus Notes, you can apply more than one category to a task on your BlackBerry device, but only one category synchronizes with the task in Lotus Notes. Categories are shared between the contact list, the task list, and the memo list and changes that you make in one application are made in all applications. Categorize a contact, task, or memo 1. When you are creating or changing a contact, task, or memo, press the 2. Select the check box beside a category. 3. Press the key > Save. key > Categories. To remove a category from a contact, task, or memo, clear the check box beside the category. Create a category for contacts, tasks, or memos You can create categories to organize items in the Contacts application, Tasks application, and MemoPad. 1. On the Home screen or in the Applications folder, click the Contacts icon, Tasks icon, or MemoPad icon. 2. Press the 3. Press the 4. Type a name for the category. 5. Press the key > Filter. key > New. key on the keyboard. To delete a category, highlight the category. Press the key > Delete. 249 Help Tasks and memos Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords. 1. On the Home screen, click the application icon for an application that prompts you before you delete items. 2. Press the 3. If necessary, click General Options. 4. Clear the Confirm Delete check box. 5. Press the key > Options. key > Save. 250 Help Typing Typing How to: Typing Type text using SureType technology To perform this task, you must be using your BlackBerry device in portrait view. 1. Press the letter key once for each letter in a word. 2. Do any of the following:
To select a word from the list that appears when you type and start typing a new word, highlight the word. Press the key on the keyboard. To select an item from the list that appears when you type and continue typing the same word, click the item. To change a letter in a word that you are typing, highlight the letter. Click the alternate letter that appears on the screen. To change a letter in a word after you finish typing the word, click the word. Highlight the letter. Click the alternate letter that appears on the screen. For example, to type run, you would press the R key once, the U key once, and so on until run appears in the list. You would then highlight run and press the key. Type text using multi-tap To perform this task, you must be using your BlackBerry device in portrait view. Do any of the following:
To type the first letter on a key, press the letter key once. To type the second letter on a key, press the letter key twice. To type the third letter on a key, press the letter key three times. To type the fourth letter on a key, press the letter key four times. For example, to type run, you would press the R key three times, the U key twice, and the N key twice. Typing basics Highlight, cut, copy, and paste text 1. To highlight the text, touch the beginning and the end of the text. 2. To adjust the highlighted text, slide the cursor frame. 3. Press the Menu key. 4. Click Cut or Copy. 5. Place the cursor where you want to insert the cut or copied text. 251 Help Typing 6. Press the Menu key. 7. Click Paste. Hide the touch screen keyboard Your BlackBerry device shows the touch screen keyboard when you tap a text field, and hides the keyboard when you tap the hide bar just above the keyboard. You can hide the keyboard manually to display more content on the screen. Tap the hide bar just above the keyboard. To show the keyboard again, click the Show Keyboard icon in the tool bar at the bottom of the screen. Type a symbol Do any of the following:
If you are using the full keyboard in landscape or portrait view, tap the Alt key. Tap the Symbol key. Tap the symbol. If you are using the keyboard in portrait view with SureType technology turned on, tap the Symbol key. If necessary, to see more symbols, continue tapping the Symbol key until you find your symbol. Tap the symbol. If you are using the keyboard in portrait view with multi-tap turned on, tap the Symbol key. If necessary, to see more symbols, continue tapping Symbol key until you find your symbol. Tap the symbol. Type an accent or special character 1. Press and hold a letter key. 2. Click the accented or special character in the list that appears when you type. Clear text from a field In a field that you typed text into, press the key > Clear Field. Typing input methods Switch typing input methods when you are typing To perform this task, you must be using your BlackBerry device in portrait view. You can switch between the SureType keyboard, the multi-tap keyboard, and the full keyboard. When you are typing, press the key > Enable <typing input method>. Change options for typing input methods 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Input > Typing. 3. For a keyboard, click Advanced Style Options. 4. Change the options. 5. Press the key > Save. 252 Help Typing Change your typing style You can change how your BlackBerry device recognizes what you type by selecting a typing style. 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Input > Typing. 3. For a keyboard, do one of the following:
To turn off all typing assistance, change the Style field to Direct. To set your device to suggest word predictions as you type, change the Style field to Predictive. To set your device to type the first letter on a key when you press a key once and type the second letter on the key when you press the key twice, change the Style field to Multitap. The Portrait Keyboard Type field must be set to Reduced in Options > Typing and Input > Keyboard, to have this option. To set your device to suggest spelling corrections as you type, change the Style field to Corrective. 4. Press the key > Save. Type text using the predictive input method When you are typing text, perform any of the following actions:
To select the highlighted suggestion and start typing a new word, press the Enter key. To select the highlighted suggestion and continue typing the same word, click the word. To ignore the suggestions, keep typing. About typing using different keyboard styles When you need to type, your BlackBerry device displays one of three keyboard styles automatically, based on the field that you type in and the orientation of your device. If you are using your device in portrait view, you can switch between the SureType keyboard, multi-tap keyboard, and full keyboard, and you can set one of these keyboard styles to be your default. If you are using your device in landscape view, you can type using the full keyboard. Type text using SureType technology To perform this task, you must be using your BlackBerry device in portrait view. 1. Press the letter key once for each letter in a word. 2. Do any of the following:
To select a word from the list that appears when you type and start typing a new word, highlight the word. Press the key on the keyboard. To select an item from the list that appears when you type and continue typing the same word, click the item. To change a letter in a word that you are typing, highlight the letter. Click the alternate letter that appears on the screen. To change a letter in a word after you finish typing the word, click the word. Highlight the letter. Click the alternate letter that appears on the screen. 253 Help Typing For example, to type run, you would press the R key once, the U key once, and so on until run appears in the list. You would then highlight run and press the key. Type text using multi-tap To perform this task, you must be using your BlackBerry device in portrait view. Do any of the following:
To type the first letter on a key, press the letter key once. To type the second letter on a key, press the letter key twice. To type the third letter on a key, press the letter key three times. To type the fourth letter on a key, press the letter key four times. For example, to type run, you would press the R key three times, the U key twice, and the N key twice. Find more information about typing in other languages You can learn to type in other languages such as Chinese and Thai by reading the Typing Guides that are available online. Visit www.blackberry.com/go/docs and search for the Typing Guide in your language. Typing options Change the keyboard layout 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Input > Keyboard. 3. Change the Keyboard Layout field. 4. Press the key > Save. Change the default keyboard for portrait view You can set your BlackBerry device to use the reduced keyboard or full keyboard by default when you use your device in portrait view. 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Input > Keyboard. 3. Change the Portrait Keyboard Type field. 4. Press the key > Save. Change the default currency symbol 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Input > Keyboard. 3. Change the Currency Key field. 4. Press the key > Save. 254 Help Typing Stop displaying contacts in the list that appears when you type 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Input > Typing. 3. For a keyboard, click Advanced Style Options. 4. Clear the Names check box. 5. Press the key > Save. Turn on key tones 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Input > Keyboard. 3. Select the Key Tone check box. 4. Press the key > Save. Turn off trackpad sounds 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Input > Trackpad Sensitivity. 3. Clear the Audible Roll check box. 4. Press the key > Save. To turn on trackpad sounds again, select the Audible Roll check box. A high sensitivity level requires less pressure than a lower sensitivity level. 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Input > Trackpad Sensitivity. 3. Change the Horizontal Sensitivity field and Vertical Sensitivity field. 4. Press the key > Save. Set the cursor speed 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Input > Keyboard. 3. Change the Key Rate field. 4. Press the key > Save. Spelling checker You can check spelling if your input language is set to Afrikaans, Arabic, Catalan, Czech, Danish, Dutch, English, French, German, Greek, Hungarian, Italian, Norwegian, Portuguese, Russian, Spanish, Swedish, or Turkish. 255 Help Typing Check spelling You can check spelling in messages, calendar entries, tasks, or memos that you create. 1. Press the 2. Do any of the following:
key > Check Spelling. To accept the suggested spelling, click a word in the list that appears. To ignore the suggested spelling, press the To ignore all instances of the suggested spelling, press the To add the word to the custom dictionary, press the To stop checking spelling, press the key > Cancel Spell Check. key. key > Ignore All. key > Add To Dictionary. Change options for checking spelling You can change the type and length of words that the spelling checker includes when checking spelling. For example, you might not want the spelling checker to include acronyms or one-letter words. You can also set your BlackBerry device to check spelling automatically before you send an email message. 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Input > Spell Check. 3. Change one or more options. 4. Press the key > Save. I can't check spelling You can check only the spelling of text that you type. You can check spelling in English, Afrikaans, Arabic, Catalan, Czech, Danish, Dutch, French, German, Greek, Hebrew, Hungarian, Italian, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, and Turkish. Stop displaying spelling suggestions in the list that appears when you type By default, if you start typing a letter combination that your BlackBerry device does not recognize, spelling suggestions, when available, appear in bold in the list that appears when you type. 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Input > Typing. 3. For a keyboard, click Advanced Style Options. 4. Clear the Spelling check box. 5. Press the key > Save. Custom dictionary About the custom dictionary You can add words to the custom dictionary so that your BlackBerry device recognizes the word when you check spelling. 256 Help Typing Add, change, or delete a word in the custom dictionary 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Input > Custom Dictionary. To add a word to the custom dictionary, press the key > New. Type a word or letter combination. Press the key on the keyboard. To change a word in the custom dictionary, press the key > Edit. Change the word. Press the key on the keyboard. To delete a word from the custom dictionary, highlight the word. Press the key > Delete. Stop adding items to the custom dictionary automatically 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Input > Typing. 3. For a keyboard, click Advanced Style Options. 4. Clear the Typing check box. 5. Change the Email field to Off. 6. Press the key > Save. Word Substitution About Word Substitution Word Substitution is designed to replace specific text that you type with preloaded Word Substitution entries. If you type text that can be replaced with a Word Substitution entry, the text changes after you press the Space key. Your BlackBerry device has built-in Word Substitution entries that correct common mistakes. For example, Word Substitution changes hte to the. You can create Word Substitution entries for your common typing mistakes or for abbreviations. For example, you might create a Word Substitution entry that replaces ttyl with talk to you later. Create a Word Substitution entry 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Input > Word Substitution. 3. Press the 4. 5. In the Replace field, type the text to replace. In the With field, do one of the following:
Type replacement text. To insert a macro (for example, the current date or time), press the key > New. key > Insert Macro. 6. Do one of the following:
To capitalize the entry exactly as you typed it, change the Using field to Specified Case. To capitalize the entry according to the context, change the Using field to SmartCase. 257 Help Typing In the Language field, change the language. 7. 8. Press the key > Save. Change or delete a Word Substitution entry 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Input > Word Substitution. 3. Highlight a Word Substitution entry. 4. Press the key. To change the Word Substitution entry, click Edit. Change the entry. Press the To delete the Word Substitution entry, click Delete. key > Save. Related information About Word Substitution, 257 Turn off Word Substitution 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Input > Typing. 3. For a keyboard, click Advanced Style Options. 4. Clear the Spelling check box. 5. Press the key > Save. Tips: Typing Typing shortcuts for the touch screen keyboard Depending on the typing input language that you are using, some shortcuts might not be available. Show the keyboard Hide the keyboard Insert a period Insert an at sign (@) or a period (.) in an email address field Capitalize a letter Turn on CAP lock Type a symbol 258 Click a text field or click the Show Keyboard icon at the bottom of the screen. Touch the top of the keyboard and slide your finger quickly down the screen. Press the Space key twice. The next letter is capitalized. Press the Space key. Click the Shift key. Click the letter key. Press and hold the Shift key until the lock indicator appears on the key. To turn off CAP lock, press the Shift key again. Press the Symbol key. Press the letter key. Help Typing Type an accented character Type a number in a text field Type a number in a number field Turn on NUM lock Move the cursor to edit text Change the typing input language Press and hold the letter key. Press the accented character that appears on the screen. Press the 123 key. Press the number key. Press a number key. You do not need to press the 123 key. Press and hold the 123 key until the lock indicator appears on the key. To turn off NUM lock, press the 123 key again. Click the text. Your BlackBerry device displays a frame around the cursor. To move the cursor one character at a time, touch the cursor frame and slide your finger. When you are using your device in landscape view or in portrait view with the full keyboard, click the globe icon. Click an input language. Troubleshooting: Typing I cannot check spelling You can check only the spelling of text that you type. You can check spelling in English, Afrikaans, Arabic, Catalan, Czech, Danish, Dutch, French, German, Greek, Hebrew, Hungarian, Italian, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, and Turkish. SureType technology doesn't recognize a word Use the list that appears when you type to help you build words that SureType technology doesn't recognize. Press the letter key for the first letter in the word once. Highlight a letter in the list. Press the letter key for the next letter in the word once. Highlight a letter combination. Click the screen. Continue typing the word. 259 Help Keyboard Keyboard How to: Keyboard Change the keyboard layout 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Input > Keyboard. 3. Change the Keyboard Layout field. 4. Press the key > Save. Change the default keyboard for portrait view You can set your BlackBerry device to use the reduced keyboard or full keyboard by default when you use your device in portrait view. 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Input > Keyboard. 3. Change the Portrait Keyboard Type field. 4. Press the key > Save. Assign an application to a Convenience key Your BlackBerry device has one or more Convenience keys on the side of the device. Depending on your theme, you might not be able to change the application that is assigned to a Convenience key. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Convenience Keys. 3. Change the Right Side Convenience Key Opens field or Left Side Convenience Key Opens field. Change the Convenience Key Opens field. 4. Press the key > Save. Change the default currency symbol 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Input > Keyboard. 3. Change the Currency Key field. 4. Press the key > Save. Set the cursor speed 1. On the Home screen or in a folder, click the Options icon. 260 Help Keyboard 2. Click Typing and Input > Keyboard. 3. Change the Key Rate field. 4. Press the key > Save. Turn on key tones 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Input > Keyboard. 3. Select the Key Tone check box. 4. Press the key > Save. Troubleshooting: Keyboard No application opens when I press a Convenience key Try the following:
If you have not done so, assign an application to the key. Verify that you did not delete the application that you assigned to the key. 261 Help Language Language How to: Language About typing input languages You can set a typing input language to use when you type. The typing input language can be different from the display language. When you set a typing input language, Word Substitution and other typing options change to the selected language. For example, you might use your BlackBerry device in French, but type messages in English. Change the language 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Input > Language. To change the display language, change the Display Language field. To change the typing language, change the Typing Language field. To change the language for voice commands, change the Voice Dialing Language field. 3. Press the key > Save. Use a shortcut for switching typing input languages when you are typing 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Input > Language. To switch the typing input language by holding the Alt key and pressing the Enter key, change the Shortcut Keys field to Alt-Enter. To switch the typing input language by holding the Shift key and pressing the Space key, change the Shortcut Keys field to Shift-Space. 3. Press the key > Save. To turn off the shortcut for switching typing input languages, change the Shortcut Keys field to None. Add a display language You can use the BlackBerry Desktop Software to add a display language to your BlackBerry device. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option for your computer. Connect your device to your computer and open the BlackBerry Desktop Software. For more information about adding applications and display languages, see the Help in the BlackBerry Desktop Software. 262 Help Language Delete a language You can delete languages that you do not use to increase the amount of space available. 1. On the Home screen or in a folder, click the Setup icon. 2. Click Languages > Manage Languages. 3. Select the languages you want to keep. 4. Click Update. Any languages that you do not select are deleted from your BlackBerry device. Troubleshooting: Language Some characters do not appear correctly on my device The BlackBerry Enterprise Server or BlackBerry Internet Service that is associated with your BlackBerry device might not support the characters. For more information, contact your wireless service provider or administrator. I can't find a display language on my device You can use the BlackBerry Desktop Software to add a display language to your BlackBerry device. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option for your computer. Connect your device to your computer and open the BlackBerry Desktop Software. For more information about adding applications and display languages, see the Help in the BlackBerry Desktop Software. 263 Help Screen display Screen display How to: Screen display Use a picture as your smartphone wallpaper 1. On the Home screen, click the Media icon > Pictures icon. 2. Browse to a picture. 3. Press the key > Set As Wallpaper. Related information My display changed, 269 Set options for backlighting 1. On the Home screen or in a folder, click the Options icon. 2. Click Display > Screen Display. 3. Do any of the following:
To change the brightness of the backlight for the screen, change the Backlight Brightness field. To change the length of time that the backlight stays on when you are not touching your BlackBerry device, change the Backlight Timeout field. To stop the backlight from adjusting to lighting conditions, clear the Automatically Dim Backlight check box. 4. Press the key > Save. Related information The screen turns off, 34 Change the display font 1. On the Home screen or in a folder, click the Options icon. 2. Click Display > Screen Display. 3. Change the font fields. 4. Press the key > Save. Related information Use grayscale or reverse contrast for the screen display, 266 Screen display, 264 264 Help Screen display Organizing applications on the Home screen About organizing application icons Application icons can appear on the Home screen or in folders on the Home screen. If you cannot see all your application icons, they might be hidden. You can make all your application icons visible on the Home screen or in folders by selecting Show All Icons from the Home screen menu. You can reorder application icons to change which icons appear first on the Home screen. You can also create and delete folders, change the folder icon style for folders that you create, and move application icons into folders and out of folders. You can also select which panels appear on the Home screen by selecting Manage Panels from the Home screen menu. Find or hide an application icon Depending on your theme, you might not be able to hide some application icons. On the Home screen or in a folder, do any of the following:
To see all your application icons, press the To hide an application icon, highlight the icon. Press the To show all hidden application icons, press the To stop hiding an application icon, highlight the icon. Press the key > Show All. key > Show All. key > Hide. key > Hide. A check mark should not appear beside the Hide field. Related information My display changed, 269 Move an application icon 1. On the Home screen or in an application folder, highlight an application icon. 2. Press the key. To move the application icon to a different location on the Home screen, click Move. Click the new location. To move the application icon into an application folder, click Move To Folder. Click an application folder. To move the application icon out of an application folder, click Move To Folder. Click Home or an application folder. Add, rename, or delete a folder on the Home screen On the Home screen, do one of the following:
To add a folder, press the To rename a folder, highlight a folder. Press the To delete a folder, highlight a folder. Press the key > New Folder. Type a name for the folder. Click OK. key > Rename. Type a name for the folder. Click Save. key > Delete. 265 Help Screen display Add a message that appears when your device is locked 1. On the Home screen or in a folder, click the Options icon. 2. Click Display > Message on Lock Screen. 3. Type the text that you want to appear on the screen when your device is locked. 4. Press the key > Save. Set the touch screen sensitivity You can set how sensitive the screen is to your touch. 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Input > Touchscreen Sensitivity. If you want the screen to respond faster when you tap it, change the Tap Interval field to a lower number. If you want the screen to respond faster when you touch and hold it, for example, when you touch and hold the screen to open a pop-up menu, change the Hover Period field to a lower number. 3. Press the key > Save. Turn on flashing LED notification for wireless coverage 1. On the Home screen or in a folder, click the Options icon. 2. Click Display > Screen Display. 3. Select the LED Coverage Indicator check box. 4. Press the key > Save. When your BlackBerry device is connected to the wireless network, the LED light flashes green. To turn off the wireless coverage notification, clear the LED Coverage Indicator check box. Use grayscale or reverse contrast for the screen display 1. On the Home screen or in a folder, click the Options icon. 2. Click Accessibility. To use grayscale for the screen display, change the Color Contrast field to Greyscale. To use reverse contrast for the screen display, change the Color Contrast field to Reverse Contrast. 3. Press the key > Save. 266 Help Themes Screen display About themes Depending on your wireless service provider, you might be able to set a theme on your BlackBerry device that changes how items such as applications, indicators, words, and icons appear. Themes might be preloaded on your device, or you might be able to download themes that are in .cod file format. Switch themes 1. On the Home screen or in a folder, click the Options icon. 2. Click Display > Screen Display. 3. 4. Click Activate. In the Theme section, click a theme. To delete a theme, click the theme. Click Delete. Related information My display changed, 269 Personalize: Screen display Change the display font 1. On the Home screen or in a folder, click the Options icon. 2. Click Display > Screen Display. 3. Change the font fields. 4. Press the key > Save. Related information Use grayscale or reverse contrast for the screen display, 266 Screen display, 264 Use a picture as your smartphone wallpaper 1. On the Home screen, click the Media icon > Pictures icon. 2. Browse to a picture. 3. Press the key > Set As Wallpaper. Related information My display changed, 269 267 Help Screen display Add a message that appears when your device is locked 1. On the Home screen or in a folder, click the Options icon. 2. Click Display > Message on Lock Screen. 3. Type the text that you want to appear on the screen when your device is locked. 4. Press the key > Save. Use grayscale or reverse contrast for the screen display 1. On the Home screen or in a folder, click the Options icon. 2. Click Accessibility. To use grayscale for the screen display, change the Color Contrast field to Greyscale. To use reverse contrast for the screen display, change the Color Contrast field to Reverse Contrast. 3. Press the key > Save. Themes About themes Depending on your wireless service provider, you might be able to set a theme on your BlackBerry device that changes how items such as applications, indicators, words, and icons appear. Themes might be preloaded on your device, or you might be able to download themes that are in .cod file format. Switch themes 1. On the Home screen or in a folder, click the Options icon. 2. Click Display > Screen Display. 3. 4. Click Activate. In the Theme section, click a theme. To delete a theme, click the theme. Click Delete. Related information My display changed, 269 268 Help Screen display Troubleshooting: Display My display changed Depending on your theme, display options such as icons, fonts, and your Home screen background, might change when you switch themes. No application opens when I press a Convenience key Try the following:
If you have not done so, assign an application to the key. Verify that you did not delete the application that you assigned to the key. The screen turns off When you do not use your BlackBerry device for a period of time, the screen turns off to conserve battery power. You can change the length of time that the backlight stays on when you are not touching your device. Related information Set options for backlighting, 264 269 Help GPS technology GPS technology Depending on your wireless service provider, this feature might not be supported. Getting started: GPS technology Depending on your wireless service provider, this feature might not be supported. About GPS technology Depending on your wireless service provider, this feature might not be supported. You can use GPS technology on your BlackBerry device to get your GPS location and to use location-based applications and location-based services. Location-based applications can use your GPS location to provide you with information such as driving directions. If your device does not have an internal GPS receiver or your wireless service provider does not support location-based services and you want to use GPS technology, you can pair your BlackBerry device with a Bluetooth enabled GPS receiver. For more information, contact your wireless service provider. If your device is connected to a CDMA network and you make an emergency call or your device is in Emergency Callback Mode, an emergency operator might be able to use GPS technology to estimate your location. Note: In an emergency, always provide the emergency operator with as much information as possible. Emergency operators might not be able to estimate your location using only GPS technology. Turn on GPS technology Depending on your BlackBerry device model and wireless network, this feature might not be supported. Note: The GPS options that appear on your device might differ slightly from the options that appear in this task. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Location Settings. 3. Change the Location Services field to Location On. 4. Press the key > Save. To turn off GPS technology, change the Location Services field to Location Off. Set the GPS receiver that you use to track your movement To perform this task, if you don't have an internal GPS receiver, you must pair your BlackBerry device with a Bluetooth enabled GPS receiver. 1. On the Home screen or in a folder, click the Options icon. 270 Help GPS technology 2. Click Device > Location Settings. 3. Change the GPS Data Source field. 4. Press the key > Save. How to: GPS technology Depending on your wireless service provider, this feature might not be supported. About GPS technology Depending on your wireless service provider, this feature might not be supported. You can use GPS technology on your BlackBerry device to get your GPS location and to use location-based applications and location-based services. Location-based applications can use your GPS location to provide you with information such as driving directions. If your device does not have an internal GPS receiver or your wireless service provider does not support location-based services and you want to use GPS technology, you can pair your BlackBerry device with a Bluetooth enabled GPS receiver. For more information, contact your wireless service provider. If your device is connected to a CDMA network and you make an emergency call or your device is in Emergency Callback Mode, an emergency operator might be able to use GPS technology to estimate your location. Note: In an emergency, always provide the emergency operator with as much information as possible. Emergency operators might not be able to estimate your location using only GPS technology. Turn on GPS technology Depending on your BlackBerry device model and wireless network, this feature might not be supported. Note: The GPS options that appear on your device might differ slightly from the options that appear in this task. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Location Settings. 3. Change the Location Services field to Location On. 4. Press the key > Save. To turn off GPS technology, change the Location Services field to Location Off. Set the GPS receiver that you use to track your movement To perform this task, if you don't have an internal GPS receiver, you must pair your BlackBerry device with a Bluetooth enabled GPS receiver. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Location Settings. 271 Help GPS technology 3. Change the GPS Data Source field. 4. Press the key > Save. Get your GPS location Depending on your wireless service provider and wireless network, this feature might not be supported. Your BlackBerry device must have an internal GPS receiver or be paired with a Bluetooth enabled GPS receiver to perform this task. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Location Settings. 3. Press the key > Refresh Location. The longitude and latitude coordinates for your current location appear. Prevent others from tracking your location If your email account uses a BlackBerry Enterprise Server, your administrator might be able to track the location of your BlackBerry device. For more information, contact your administrator. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Location Settings. 3. Change the Location Services field to Location Off. 4. Press the key > Save. Turn off location aiding or location data Location aiding and location data, if available for your BlackBerry device, improve the performance of GPS technology, but because these features use the wireless network, your data service charges might be increased. To avoid these charges, you can turn off location aiding or location data, but it might take longer for your device to get your GPS location. For more information about data service charges, contact your wireless service provider. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Location Settings. To turn off location aiding, in the Location Aiding section, change the Setting field to Disabled. To turn off location aiding while roaming, in the Location Aiding section, change the Setting field to Disabled While Roaming. To turn off location data, in the Location Data section, change the Setting field to Disabled. To turn off location data while roaming, in the Location Data section, change the Setting field to Disabled While Roaming. 3. Press the key > Save. Troubleshooting: GPS technology Depending on your wireless service provider, this feature might not be supported. 272 Help GPS technology I can't use GPS technology Depending on your wireless service provider, this feature might not be supported. If you are outdoors, move away from buildings and expose your device to open sky. If you are indoors, move close to a window. If you have paired your BlackBerry device with a Bluetooth enabled GPS receiver, verify that the Bluetooth enabled GPS receiver is turned on. If you are using GPS technology for the first time, wait a short period of time for your device to get your GPS location. 273 Help Compass Compass Getting started: Compass About the compass Depending on your wireless service provider, this feature might not be supported. You can only use the Compass application in portrait view. You can use the Compass application to determine your direction in relation to the Earth's magnetic poles or to true north. You can also use the Compass application with location-based applications, such as the Maps application that might be preloaded on your device, to provide you with information such as driving directions or your position in relation to points of interest. To use this feature, your BlackBerry device must have an internal GPS receiver. If your device does not have an internal GPS receiver, you can pair your device with a Bluetooth enabled GPS receiver. For more information, contact your wireless service provider. How to: Compass View location on a map from the compass You can view the compass and your location on a map at the same time. 1. On the Home screen or in the Applications folder, click the Compass icon. 2. Press the key > Location on Map. To return to the Compass application, press the key > Close. Navigate to a destination You can use the Compass application to help you navigate by direction rather than by a driving route, for example, if you are in an area with no roads or if you are walking to your destination. 1. On the Home screen or in the Applications folder, click the Compass icon. 2. Press the key > Set Destination. To find your destination on the map, place the cursor on the map. To search for a specific location, in the Search field, type the address or the latitude and longitude coordinates. Tap the destination. To search for a point of interest, such as a business or landmark, in the Search field, type the information for the point of interest. Tap the destination. 274 Help Compass 3. Press the key > Select Location. The compass displays the direction of the destination. To clear the destination from the compass, press the key > Clear Destination. Calibrate the compass manually To make sure that the compass reading is accurate, you can calibrate the compass manually. 1. On the Home screen or in the Applications folder, click the Compass icon. 2. Press the 3. Flip the BlackBerry device until it vibrates. key > Calibration. Personalize: Compass Change options for the compass 1. On the Home screen or in the Applications folder, click the Compass icon. 2. Press the key > Compass Options. To change the way latitude and longitude coordinates are displayed, change the Location LAT/LON display format field. To set a different compass face, change the Screen Mode field. To change where the compass points, change the Magnetic/True North field. 3. Press the key > Save. 275 Maps Help Maps How to: Maps Pan a map 1. On the Home screen, click the Maps icon. 2. On the screen, slide your finger in any direction. Zoom in to or out from a map 1. On the Home screen, click the Maps icon. 2. Do one of the following:
To zoom in, touch the screen with your finger and thumb and pinch them together. To zoom to a point on a map, press the To zoom out, touch the screen with your finger and thumb and pinch them apart. key > Zoom to Point. View a location on a map 1. On the Home screen, click the Maps icon. 2. Press the key > Find Location. To search for a point of interest such as a business or landmark, in the Find a store, caf, etc. field, type the information for the point of interest. Highlight the point of interest. To view a new location, in the Find an address field, type an address. Highlight the location. To view a location for a contact, in the Find a store, caf, etc. field, type the contact name. Highlight the contact information. To view a favorite location, in the Favorites section, highlight the location. 3. Press the key > View on Map. If you are viewing a location other than your current location, to get directions to this location from your current location, press the GPS receiver to perform this task. key > Navigate to Here. Your device must have an internal GPS receiver or be paired with a Bluetooth enabled View an address on a map using a link When your BlackBerry device recognizes an address in certain applications, such as instant messaging applications or the MemoPad, your device underlines the address. 1. Highlight an underlined address. 2. Press the key > View on Map. 276 Help Maps View a list of points of interest near a location You can search for points of interest such as businesses or landmarks. For example, you might search for coffee shops near your current location. 1. On the Home screen, click the Maps icon. 2. Press the 3. 4. Press the 5. Press the In the Find a store, caf, etc. field, type the point of interest information. key. key > View All on Map. key > Find Location. View contact information for a point of interest Points of interest are displayed on maps as location markers. 1. On the Home screen, click the Maps icon. 2. Press the 3. 4. Highlight the location. 5. Press the In the Find a store, caf, etc. field, type information for a point of interest. key > Display Details. key > Find Location. Add a location to your list of favorites 1. On the Home screen, click the Maps icon. 2. View a location on a map. 3. Press the key > Add As Favorite > OK. To view the list of your favorite locations, press the
> Favorites. Change the information for a location in your list of favorites 1. On the Home screen, click the Maps icon. 2. Press the 3. Highlight a location. 4. Press the 5. Do any of the following:
key > Edit Favorite. key > Favorites. In the Label field, type a new name for the location. In the Description field, type a description of the location. 6. Click OK. Delete a location from your list of favorites 1. On the Home screen, click the Maps icon. 277 Help Maps key > Favorites. 2. Press the 3. Highlight a location. 4. Press the 5. Click Yes. key > Remove as Favorite. Get directions 1. On the Home screen, click the Maps icon. 2. Press the 3. Do one of the following to specify a starting location:
key > Get Directions. To specify your current location, if your BlackBerry device has an internal GPS receiver or is paired with a Bluetooth enabled GPS receiver, set the Start field to My Location. To specify the location that you are currently viewing on a map, set the Start field to Use center of map. If you are viewing a favorite location, click the location address. To specify a new location by selecting the location on a map, set the Start field to Select from map. Click the location on the map. To specify a point of interest, such as a business or a landmark, set the Start field to Find Location. In the Find a store, caf, etc. field, type the information for the point of interest. Press the key. Click a point of interest. To specify a contact's address, set the Start field to Find Location. In the Find a store, caf, etc. field, type the contact's name. Click the contact. To specify a new location by typing the address, set the Start field to Find Location. In the Find an address field, type the address. Press the key. Click the location. To specify a favorite location, set the Start field to From Favorites. In the list, click a favorite location. 4. Repeat step 3 to specify an ending location. 5. To change the route options, click Route Options. Select the Fastest or Shortest option. Select or clear the checkbox beside one or more route options. Click OK. 6. Click Search. Send a location You can send a location as a message, for example, in an email or instant message. The message that you send includes a link to the location so that the recipient can view the location on a map. 1. Do one of the following:
To send a location you are viewing on a map, press the To send a location that's in a list, such as your list of favorite locations, go to the list. Highlight the location. Press the key. key. 2. Click Send Location. 3. Click a message type. 278 Help Maps Set the GPS receiver that you use to track your movement To perform this task, if you don't have an internal GPS receiver, you must pair your BlackBerry device with a Bluetooth enabled GPS receiver. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Location Settings. 3. Change the GPS Data Source field. 4. Press the key > Save. Copy a location 1. Do one of the following:
To copy a location you are viewing on a map, press the To copy a location that's in a list, such as your list of favorite locations, go to the list. Highlight the location. Press the key. key. 2. Click Copy Location. To paste the location, press the key > Paste. Clear a map When you clear a map, any route information displayed on the map no longer appears. 1. On the Home screen, click the Maps icon. 2. On a map, press the
> Clear Map. Keep backlighting on when you track your movement By default, backlighting turns off automatically after a specified time to conserve battery power. You can change map options so that backlighting remains on when you track your movement unless the battery power level drops below a specified percentage. 1. On the Home screen, click the Maps icon. 2. Press the 3. Change the Backlight Timeout When Battery Level field. 4. Press the key > Options. key > Save. Related information Set options for backlighting, 264 279 Help Maps Change the font settings for maps If you change the font settings for maps, your font settings for all other applications do not change. 1. On a map, press the 2. Click Global Map Options. 3. Perform any of the following actions:
key > Options. Change the Default Font Family field. Change the Minimum Font Size field. 4. Press the key > Save. Change the units of measure for maps 1. On a map, press the 2. Click Global Map Options. 3. Change the System of Measurement field. 4. Press the key > Options. key > Save. Change the display language for maps If you change your display language for maps, the display language settings for all other applications do not change. 1. On a map, press the 2. Click Global Map Options. 3. Do one of the following:
key > Options. To view text on maps only in English, change the Map Display Language field to English. To view text on maps in the language of the location you are viewing, change the Map Display Language field to International. 4. Press the key > Save. Tips: Maps Troubleshooting: Maps Some features aren't available on my smartphone The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone model and wireless service plan. 280 Help Maps Depending on your messaging service plan, some features or options might not be available in the message options on the Email Preferences screen. If your email account uses a BlackBerry Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears beside the option field. For more information about the features that are available on your smartphone, contact your wireless service provider or administrator, or visit www.blackberry.com/go/devices. Related information Feature availability, 15 281 Help Applications Applications Getting started: Applications About downloading apps with BlackBerry App World With BlackBerry App World, you can search for and download games, social networking apps, personal productivity apps, and much more. Using an existing PayPal account, you can buy and download apps over the wireless network to your device. If you don't already have BlackBerry App World on your smartphone, you can download it at www.blackberryappworld.com. For more information about managing apps using BlackBerry App World, click the BlackBerry App World icon. Press the key > Help. Depending on your wireless service provider and region, you might have the option to add or update apps using the BlackBerry App World storefront. You might also be able to download apps from a web page (try visiting mobile.blackberry.com from your BlackBerry device), or from an application offered by your wireless service provider. Data charges might apply when you add or use an app over the wireless network. For more information, contact your wireless service provider. About adding apps with BlackBerry Desktop Software If you have the BlackBerry Desktop Software installed on your computer, you can connect your device to your computer to add, update, remove, or restore apps. You can also add apps to your device that you have downloaded to your computer, without having to use the wireless network. To download the BlackBerry Desktop Software, visit www.blackberry.com/desktop. For more information about managing apps using the BlackBerry Desktop Software, see the Help in the BlackBerry Desktop Software. About social networking applications You can use social networking applications on your BlackBerry device to stay connected with your social networking contacts. Depending on the social networking application, you might be able to send messages, share pictures, change your status, and more. You can download social networking applications for your BlackBerry device from the BlackBerry App World storefront. You must have a wireless service data plan to use these applications. Depending on your wireless service provider or organization, some applications or features might not be supported. For more information about social networking applications, visit www.blackberry.com/support. If you need help using a social networking application, you can find answers in the application by pressing the Menu key and clicking Help on your device. 282 Help Applications About instant messaging applications You can download instant messaging applications for your BlackBerry device from the BlackBerry App World storefront. By default, your BlackBerry device comes with BlackBerry Messenger. You can use BBM to chat with people who have a BlackBerry device by sending and receiving messages and files. You can also change your status and display picture. With the BlackBerry Groups feature of BBM, you can share pictures, lists, appointments, and more. You must have a wireless service data plan to use these applications. Depending on your wireless service provider or organization, some applications or features might not be supported. For more information about BBM and other instant messaging applications, visit www.blackberry.com/support. If you need help using an instant messaging application, you can find answers in the application by pressing the Menu key and clicking Help on your device. How to: Applications About multitasking Your BlackBerry device supports multitasking, which allows you to run more than one application at a time. During a call, for example, you might want to switch to the calendar application to view your appointments or switch to the contacts application to look up a contact. While you are playing a song, you might want to switch to the messages application to reply to a message. There are also shortcuts for most applications that can help you to perform common tasks quickly. Note: The more applications that you have running, the more memory and battery power your device uses. To optimize the performance of your device, try to close applications when you are finished with them. Related information Tips and shortcuts, 36 Keep an application running in the background and switch to another application, 283 Close an application so that it is not running in the background, 284 Keep an application running in the background and switch to another application To switch to another application, press and hold the icon. If the application icon that you want does not appear, click the Home screen icon and navigate to the application icon that you are looking for. To return to the Home screen if you are not on a call, press the To return to the Home screen if you are on call, press and hold the the Home screen icon. key until the application switcher appears. Click an application key until the application switcher appears. Click key. Note: If you press the key while you are on a call, you will end the call even if you have switched to another application. 283 Help Applications Related information Close an application so that it is not running in the background, 284 Close an application so that it is not running in the background To optimize the performance of your BlackBerry device, try to close applications when you are finished with them. In an application, do one of the following actions:
Press the Press the key > Close. key. If necessary, continue to press the key until the Home screen appears. Related information Keep an application running in the background and switch to another application, 283 Require your device password before adding an application To perform this task, you must have set a BlackBerry device password. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Password. 3. Select the Prompt on Application Install check box. 4. Press the key > Save. Delete an application If your email account uses a BlackBerry Enterprise Server, your organization might not permit you to delete some applications. For more information, contact your administrator. 1. On the Home screen or in a folder, highlight an application icon. 2. Press the key > Delete. View properties for an application 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Application Management. 3. Click an application. View the size of an application database 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Device and Status Information. 3. Press the key > Database Sizes. 284 Help Applications Tips: Applications Tips: Finding apps Look in a folder on your Home screen Make all hidden apps visible on the Home screen Search for an app Verify that the app is installed Some apps are located in folders on your Home screen. Click a folder to see what apps are inside. On the Home screen, press the key > Show All. To unhide the app, highlight it and then click Hide to clear the check mark. If Show All does not appear in the menu, there are no apps hidden from view. On the Home screen, start typing the application name. On the Home screen or in a folder, click the Options icon. Click Device > Application Management. If the app is listed, it is installed on your BlackBerry device. Tips: Freeing and conserving storage space Try to maintain at least 400 KB of available application storage on your BlackBerry device. If you find that your device processes are unusually slow, try freeing storage space by deleting files that you don't need. Changing options for email messages, calendar entries, and media files might help you conserve storage space. For full instructions, click the links under Related information at the bottom. Check how much free storage space you have Delete unneeded files Delete browsing history and clear the cache On the Home screen or in a folder, click the Options icon. Click Device > Storage. On the Home screen or in a folder, click the Files icon. Find and highlight a file. Press the key > Delete. On the Home screen, click the Browser icon. Press the key > Options. Go to the Clear Browsing Data section. Reduce the amount of time that your device stores email messages and calendar entries On the Home screen, click the Messages icon or Calendar icon. Press the key > Options. Stop storing sent messages on your device On the Home screen, click the Messages icon. Press the key > Options > Email Preferences. 285 Help Applications Receive only the first section of long email messages, and choose whether to download more On the Home screen, click the Messages icon. Press the key > Options > Message Display and Actions. Store files on a media card instead of the device Reduce the size of pictures you take Your BlackBerry device supports media card sizes up to 32 GB. Only microSD media cards are supported. On the Home screen, click the Camera icon. Press the key > Options. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue. Related information Move, rename, or delete a file, 131 Set how long your device stores messages, 86 Change how long your device stores calendar entries, 226 Stop storing messages sent from your computer on your device, 86 Stop storing messages sent from your device on your computer, 86 Receive only the first section of long email messages, 79 Change the size of pictures that you take, 167 View the amount of available storage space on your device, 344 The application memory on my device is low, 346 Troubleshooting: Applications I can't add, update, or return to the previous version of an application If your email account uses a BlackBerry Enterprise Server, your organization might not permit you to add or update device applications. For more information, contact your administrator. Try the following actions:
Verify that your BlackBerry device is connected to the wireless network. Verify that your device has enough memory to add or update the application. I deleted an application that I want back If you delete an application that you downloaded, you might be able to restore the application to your BlackBerry device. Try one of the following:
If you downloaded the application from the BlackBerry App World storefront, on the Home screen, click the BlackBerry App World icon. Press the key > Help. 286 Help Applications If you downloaded the application with the BlackBerry Desktop Software, for more information about restoring applications, see the Help in the BlackBerry Desktop Software. If you downloaded the application from your wireless service provider or a third-party organization, for more information about restoring the application, contact your wireless service provider or the third-party organization. 287 Help BlackBerry Device Software BlackBerry Device Software How to: BlackBerry Device Software About updating the BlackBerry Device Software You might want to update your BlackBerry Device Software for one of the following reasons:
to access new applications and features to resolve a technical issue your wireless service provider requires you to update the BlackBerry Device Software You might be able to update your BlackBerry Device Software over the wireless network, from a web site, or using the BlackBerry Desktop Software. The duration of the update process can range from 15 minutes to 2 hours, depending on the type of update, the amount of device data, and the number of applications on your BlackBerry device. You cannot use your device or make emergency calls when the update is in progress. Do not remove the battery while the update is in progress. Over the wireless network You can update your BlackBerry Device Software over the wireless network if a Wireless Update icon appears on the Home screen of your device. You can also check for updates manually through the device options. The available update might be a complete software update, or a partial software update only. If the available update is a complete software update, your device data is backed up on your device and restored during the installation process. Depending on the options that your wireless service provider or administrator sets, you might not be able to update the BlackBerry Device Software over the wireless network. Depending on your wireless service provider, extra fees might apply when you download the update to your device. From a web site If your email account uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature, you can update your BlackBerry Device Software by connecting your device to your computer and visiting the update web site at www.blackberry.com. Using the BlackBerry Desktop Software If you have the BlackBerry Desktop Software installed on your computer, you can update your BlackBerry Device Software from your computer. For more information about updating the BlackBerry Device Software from your computer, see the Help in the BlackBerry Desktop Software. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue. 288 Help BlackBerry Device Software Update the BlackBerry Device Software from a web site If your email account uses a BlackBerry Enterprise Server you might not be able to perform this task. Check with your administrator for BlackBerry Device Software updates that have been approved for use in your organization. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue. 1. From your computer, visit the BlackBerry Device Software update site. 2. Click Check for Updates. 3. Connect your BlackBerry device to your computer. 4. On the Update summary screen, select the check box beside the update that you want to install. 5. Do any of the following:
To add or remove optional applications, click Options. Select or clear the check box beside one or more applications. Click Next. To back up your device data or delete all device data, click Settings. Select the check box beside one or more data types. Click OK. 6. Click Next. 7. Complete the instructions on the screen to sign up for or decline email notifications for new software. 8. Click Next > Finish. Update the BlackBerry Device Software using the BlackBerry Desktop Software Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue. Connect your BlackBerry device to your computer and open the BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software. Update the BlackBerry Device Software over the wireless network Depending on the options that your wireless service provider or administrator sets, you might not be able to perform this task. Depending on your wireless service provider, you might not be able to perform this task at certain times of the day, when there is a greater volume of network traffic. You can use your BlackBerry device when you download the BlackBerry Device Software but not when you install the software. You have the option to schedule the update to occur at a specific time. 289 Help BlackBerry Device Software Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue. 1. On the Home screen, click the Wireless Update icon. If you do not have the Wireless Update icon, on the Home screen, click the Options icon. Click Device > Software Updates. 2. Complete the instructions on the screen. Note: During the installation process, your device might reset or display a white screen. If encryption is turned on, you might need to type your password at various times during the installation process. Delete the previous version of the BlackBerry Device Software Depending on the options that your wireless service provider or administrator sets, you might not be able to perform this task. If you recently updated your BlackBerry Device Software over the wireless network, the previous version of your software might be temporarily stored on your BlackBerry device. To increase the amount of application storage on your device, you can delete the previous version. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Software Updates. 3. Press the key > View Result. 4. Press the key > Delete Downgrade Data. Hide or show an optional BlackBerry Device Software update Depending on the options that your wireless service provider or administrator sets, you might not be able to perform this task. If a BlackBerry Device Software update is optional, you can hide the update on the Software Updates screen and hide the Wireless Update icon. Mandatory updates can't be hidden. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Software Updates. To hide an optional update, highlight a software version. Press the To show all hidden updates, press the key > Show All. key > Hide. View the version number of the BlackBerry Device Software on your device 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > About Device Versions. To return to the Options screen, press the key three times. 290 Help BlackBerry Device Software Troubleshooting: BlackBerry Device Software I can't update the BlackBerry Device Software over the wireless network Depending on the options that your wireless service provider or administrator sets, you might not be able to update your BlackBerry Device Software over the wireless network. Try the following actions:
Verify that your BlackBerry device is connected to a wireless network. Verify that your device has enough storage space to update the BlackBerry Device Software. Verify that you're not roaming outside of your wireless service provider's wireless coverage area. Depending on your wireless service provider, you might not be able to update your BlackBerry Device Software when roaming. For more information, contact your wireless service provider. Try to update your BlackBerry Device Software over the wireless network at a later time. Depending on your wireless service provider, you might not be able to update your BlackBerry Device Software at certain times of the day, when there is a greater volume of network traffic. Try visiting your wireless service provider's website, as you might be able to update your BlackBerry Device Software from the website. My device doesn't have enough available storage space to update the BlackBerry Device Software Try performing the following actions:
Delete media files, display languages, or third-party applications that you don't use. Transfer media files that you have stored in the BlackBerry device memory to a media card. 291 Help Manage Connections Manage Connections Mobile network Getting started: Mobile network Check what wireless networks your device connects to You can check the types of networks your device can connect to on your device, as well as by visiting www.blackberry.com/go/
devices to see feature specifications for your device model. The types of networks listed do not reflect network connections, only the ability of your device model to connect to those networks. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > About Device Versions. The types of networks your device can connect to are listed in the brackets after your device model. For more information about the wireless networks that your BlackBerry device connects to, see the Safety and Product Information booklet for your device. Related information I can't connect to a GSM or UMTS network, 300 I can't connect to a GSM or UMTS network, 300 Turn on or turn off a network connection You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more information, see the Safety and Product Information booklet for your BlackBerry device. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. To turn on a network connection, select the check box beside a connection type. To turn off a network connection, clear the check box beside a connection type. To turn on the network connections that were turned on previously, click Restore Connections. Related information I can't connect to the mobile network, 299 I can't connect to a Wi-Fi network, 311 I can't connect to the mobile network, 299 I can't connect to a Wi-Fi network, 311 I can't connect to a WLAN, 328 I can't connect to the mobile network, 318 I can't connect to the mobile network, 318 I can't connect to a WLAN, 328 292 Help Manage Connections Wireless coverage indicators Indicators in the upper-right corner of the Home screen display the wireless coverage level for the area in which you are using your BlackBerry smartphone. For more information about wireless coverage areas, contact your wireless service provider. Indicator Description 3G , 4G , H+ , EDGE, GPRS, NXTL, MIKE, or NTWK Provides information about the strength of the wireless signal. Three or more bars indicate a strong signal. A reduced signal display might indicate increased power output from your smartphone as it attempts to connect to a weak signal. You are connected to a mobile network and you can access features such as email messaging and Internet browsing. If you do not see one of the indicators, you might be in an area of reduced wireless coverage where some features are not available
(you might only be able to make a phone call or send and receive text messages). You can call only emergency numbers. You are in an area of no wireless coverage. The connection to the mobile network is turned off. You are connected to a Wi-Fi network and you can access BlackBerry services such as email messaging and Internet browsing over the Wi-Fi connection. Your Wi-Fi connection is turned on, but you are not connected to a Wi-Fi network, or you are connected to a Wi-Fi network, but you cannot access BlackBerry services such as email messaging and Internet browsing over the Wi-Fi connection. Your Bluetooth connection is turned on, and you are connected to a Bluetooth enabled device. Your Bluetooth connection is turned on, but you are not connected to a Bluetooth enabled device. Related information About emergency calls and Emergency Callback Mode, 48 293 Help Manage Connections How to: Mobile network Check what wireless networks your device connects to You can check the types of networks your device can connect to on your device, as well as by visiting www.blackberry.com/go/
devices to see feature specifications for your device model. The types of networks listed do not reflect network connections, only the ability of your device model to connect to those networks. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > About Device Versions. The types of networks your device can connect to are listed in the brackets after your device model. For more information about the wireless networks that your BlackBerry device connects to, see the Safety and Product Information booklet for your device. Related information I can't connect to a GSM or UMTS network, 300 I can't connect to a GSM or UMTS network, 300 Turn on or turn off a network connection You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more information, see the Safety and Product Information booklet for your BlackBerry device. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. To turn on a network connection, select the check box beside a connection type. To turn off a network connection, clear the check box beside a connection type. To turn on the network connections that were turned on previously, click Restore Connections. Related information I can't connect to the mobile network, 299 I can't connect to a Wi-Fi network, 311 I can't connect to the mobile network, 299 I can't connect to a Wi-Fi network, 311 I can't connect to a WLAN, 328 I can't connect to the mobile network, 318 I can't connect to the mobile network, 318 I can't connect to a WLAN, 328 Check the status of network connections and services 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Services Status. 294 Help Roaming Manage Connections About roaming and international roaming In most cases, your BlackBerry device automatically connects to the appropriate wireless network when you travel outside your wireless service provider's coverage area. Sometimes you might have to provide login information before you can access a wireless network. When you roam, a triangular roaming indicator appears at the top of the Home screen. If your device requires a SIM card, your wireless service provider might need to set up your SIM card with roaming services before you can roam. If your device normally connects to a CDMA network and your device supports international roaming, you might need to get a SIM card that is set up for international roaming from your wireless service provider. Your phone number stays the same when you travel internationally. For more information about roaming and roaming fees, contact your wireless service provider. Switch wireless networks manually To perform this task, your wireless service plan must include this service and your BlackBerry device must be connected to a GSM or UMTS network. Your device is designed to switch to an appropriate wireless network automatically when you travel. 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Mobile Network Options. 3. Change the Network Selection Mode field to Manual. 4. Click a wireless network. 5. Press the key > Close. To connect to your wireless service provider's wireless network again, change the Network Selection Mode field to Automatic. Related information I can't connect to the mobile network, 299 I can't connect to the mobile network, 318 Connect to a GSM or UMTS network If your BlackBerry device normally connects to a CDMA network and your device supports international roaming, you might need to get a SIM card that is set up for international roaming from your wireless service provider. 1. Insert a SIM card into your device. For more information about inserting a SIM card, see the printed documentation that came with your device. In the dialog box that appears, click Yes. 2. Related information I can't connect to a GSM or UMTS network, 300 I can't connect to a GSM or UMTS network, 300 295 Help Manage Connections Turn on or turn off data service or set roaming options Depending on your wireless service plan, you might be able to turn off data service (email messages, PIN messages, text messages with attachments, and browser service) on your BlackBerry device so that only phone and basic text messaging are available. You can also set your device to turn off data services when roaming. For more information, contact your wireless service provider. 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Mobile Network Options. 3. Do one of the following:
To turn on or turn off data service, change the Data Services field. To turn on or turn off data service when roaming, change the While Roaming field. To receive a prompt when roaming that allows you to turn on or turn off data service, change the While Roaming field to Prompt. 4. Press the key > Close. Related information I can't connect to the mobile network, 299 Data service unavailable, 300 I can't connect to the mobile network, 318 Data service unavailable, 300 Set the wireless networks to use for roaming Depending on your wireless service provider and wireless network, this feature might not be supported. 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Mobile Network. To connect to CDMA networks only, set the Network Technology field to 3G. To connect to either a GSM or CDMA network, set the Network Technology field to Global. To connect to GSM networks only, set the Network Technology field to GSM/UMTS. To optimize network coverage, set the Network Mode field to one of the following: 2G & 3G or 2G & 3G/4G or 2G & 3G/H+. The options that appear in the Network Mode field depend on your wireless service provider. 3. Press the key > Close. Preferred wireless network list About the preferred wireless network list Your wireless service provider might have agreements with other wireless service providers that permit you to use their services when you are traveling. You can use the preferred wireless network list to control the order in which your BlackBerry device uses these other wireless networks. Your device tries to connect to a wireless network based on the order in which the wireless networks appear in your preferred wireless network list. When you travel, your device scans for the wireless networks on this list first. If no wireless network on the list is available, your device is designed to connect to another available wireless network automatically. 296 Help Manage Connections Note: Extra fees usually apply when you roam. For more information about roaming fees, contact your wireless service provider. Add a wireless network to the preferred wireless network list To perform this task, your BlackBerry device must be connected to a GSM or UMTS network. Depending on your wireless service plan, this feature might not be supported. 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Mobile Network Options. 3. Press the 4. Press the key > My Preferred Network List. key > Add Network. To scan for a wireless network to add, click Select From Available Networks. Click a wireless network. Click Select Network. To scan for a wireless network that is already known to your device, click Select From Known Networks. Click a wireless network. Click Select Network. To add a wireless network, click Manual Entry. Set the priority for the wireless network. Type the MCC and MNC. 5. Press the key > Close. Related information I can't connect to a GSM or UMTS network, 300 I can't connect to a GSM or UMTS network, 300 Delete a wireless network from the preferred wireless network list To perform this task, your BlackBerry device must be connected to a GSM or UMTS network. Depending on your wireless service plan, this feature might not be supported. 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Mobile Network Options. 3. Press the 4. Highlight a wireless network. 5. Press the key > Delete. 6. Press the key > Close. key > My Preferred Network List. Change the order of preferred networks To perform this task, your BlackBerry device must be connected to a GSM or UMTS network. Depending on your wireless service plan, this feature might not be supported. Your BlackBerry device connects to networks based on the order that they appear in the preferred network list. 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Mobile Network Options. 3. Press the 4. Highlight a wireless network. key > My Preferred Network List. 297 Help Manage Connections key > Move. 5. Press the 6. Click the new location. 7. Press the key > Close. Change the connection speed for the wireless network A faster connection speed requires more battery power. Depending on your wireless service provider, you might not be able to change the connection speed for the wireless network. 1. On the Home screen, click the Manage Connections icon. 2. Click Mobile Network Options. 3. Change the Network Mode field. 4. Press the Escape key. Related information I can't connect to the mobile network, 299 I can't connect to the mobile network, 318 Turn on flashing LED notification for wireless coverage 1. On the Home screen or in a folder, click the Options icon. 2. Click Display > Screen Display. 3. Select the LED Coverage Indicator check box. 4. Press the key > Save. When your BlackBerry device is connected to the wireless network, the LED light flashes green. To turn off the wireless coverage notification, clear the LED Coverage Indicator check box. Wireless coverage indicators Indicators in the upper-right corner of the Home screen display the wireless coverage level for the area in which you are using your BlackBerry smartphone. For more information about wireless coverage areas, contact your wireless service provider. Indicator Description Provides information about the strength of the wireless signal. Three or more bars indicate a strong signal. A reduced signal display might indicate increased power output from your smartphone as it attempts to connect to a weak signal. You are connected to a mobile network and you can access features such as email messaging and Internet browsing. If you do not see one of the indicators, you might be in an area of reduced wireless coverage where some features are not available
(you might only be able to make a phone call or send and receive text messages). 3G , 4G , H+ , EDGE, GPRS, NXTL, MIKE, or NTWK 298 Help Manage Connections Indicator Description You can call only emergency numbers. You are in an area of no wireless coverage. The connection to the mobile network is turned off. You are connected to a Wi-Fi network and you can access BlackBerry services such as email messaging and Internet browsing over the Wi-Fi connection. Your Wi-Fi connection is turned on, but you are not connected to a Wi-Fi network, or you are connected to a Wi-Fi network, but you cannot access BlackBerry services such as email messaging and Internet browsing over the Wi-Fi connection. Your Bluetooth connection is turned on, and you are connected to a Bluetooth enabled device. Your Bluetooth connection is turned on, but you are not connected to a Bluetooth enabled device. Related information About emergency calls and Emergency Callback Mode, 48 Troubleshooting: Mobile network I can't connect to the mobile network Try the following actions:
If your BlackBerry smartphone uses a SIM card, verify that your SIM card is inserted in your smartphone correctly. If your smartphone normally connects to a CDMA network and your smartphone supports international roaming, verify that your smartphone is in global roaming mode and that your SIM card is inserted in your smartphone correctly. Verify that you've turned on the connection to the wireless network. Verify that you're connected to your wireless service provider's network. If you switched wireless networks manually, your smartphone remains connected to that wireless network until you select your wireless service provider's network again. If you've set a specific speed for wireless network connections, verify that you're in a wireless coverage area that supports the connection speed. If you have a Wi-Fi enabled smartphone and your wireless service provider supports UMA, verify that your connection preference isn't set to Wi-Fi Only. Related information Turn on or turn off a network connection, 292 Turn on or turn off a network connection, 292 UMA connection settings, 308 Switch wireless networks manually, 295 Turn on or turn off data service or set roaming options, 20 299 Help Manage Connections Turn on or turn off a network connection, 292 I can't connect to a GSM or UMTS network Try the following actions:
On the Home screen, click the Manage Connections icon. Click Networks and Connections > Mobile Network. If the Verify that your SIM card is inserted in your BlackBerry smartphone correctly. Verify that you are in a GSM or UMTS network area that is supported by your wireless service plan. Verify that the network that you want to connect to appears in your preferred wireless network list. Network Technology field is set to GSM/UMTS, verify that the Network Mode field is set to one of the following: 2G & 3G or 2G & 3G/4G or 2G & 3G/H+. The options that appear in the Network Mode field depend on your wireless service provider. Related information Connect to a GSM or UMTS network, 295 Check what wireless networks your device connects to, 292 Add a wireless network to the preferred wireless network list, 297 Connect to a GSM or UMTS network, 295 Check what wireless networks your device connects to, 292 Add a wireless network to the preferred wireless network list, 297 Error messages Data service unavailable Description This message appears when you don't have access to data services on your BlackBerry smartphone. Possible solutions Try the following actions:
Verify that you're in a wireless coverage area. Verify that the data service on your smartphone is turned on. If you're roaming, verify that you can access data services while you roam. Related information Turn on or turn off data service or set roaming options, 20 Turn on or turn off data service or set roaming options, 20 Wi-Fi technology Depending on your BlackBerry device model, the Wi-Fi feature might not be supported. 300 Help Manage Connections Getting started: Wi-Fi technology About connecting to a Wi-Fi network With Wi-Fi technology, your BlackBerry device can access the Internet by connecting to a wireless router or wireless access point at your home, work, or in a hotspot area. Your device uses the Wi-Fi network instead of the mobile network to visit web pages, send and receive email messages, and so on. When you connect to the Internet with a Wi-Fi network, you might avoid data charges that are associated with using your mobile network, and, in many cases, the connection speed is faster. Hotspots are available in many public places, such as libraries, airports, hotels, coffee shops, and so on. Some hotspots are free to use, while others require payment. Your wireless service provider might provide an application for your device that allows you to log in to a hotspot. If you do not have an application on your device, you might have to set up your own account online and log in manually. If you have an access point or router that supports Wi-Fi Protected Setup, you can connect to it using Wi-Fi Protected Setup. When you connect to a Wi-Fi network, your device saves the connection information so that the next time that you are within range of that network, your device connects to it automatically. Connect to a Wi-Fi network 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Set Up Wi-Fi. 3. If you want to connect to a public hotspot or to a Wi-Fi network that does not require authentication, select the Show Open networks only check box. 4. Click the Wi-Fi network that you want to connect to. 5. If the Wi-Fi network requires authentication, type a password for the network. The name of the Wi-Fi network appears at the top of the Home screen. Related information I can't connect to a Wi-Fi network, 311 Connect to a Wi-Fi network manually If you know the name of the Wi-Fi network that you want to connect to, you can manually connect to the network. 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Set Up Wi-Fi Network > Other Ways to Connect > Manually Connect to Network. 3. 4. Click Next. 5. 6. Click Save and Connect. In the Security Type field, click the Wi-Fi network security type and specify any requested information. In the SSID field, type the name of the Wi-Fi network. Related information Options for saved Wi-Fi networks, 306 I can't connect to a Wi-Fi network, 311 301 Help Manage Connections Check what wireless networks your device connects to You can check the types of networks your device can connect to on your device, as well as by visiting www.blackberry.com/go/
devices to see feature specifications for your device model. The types of networks listed do not reflect network connections, only the ability of your device model to connect to those networks. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > About Device Versions. The types of networks your device can connect to are listed in the brackets after your device model. For more information about the wireless networks that your BlackBerry device connects to, see the Safety and Product Information booklet for your device. Related information I can't connect to a GSM or UMTS network, 300 I can't connect to a GSM or UMTS network, 300 Turn on or turn off a network connection You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more information, see the Safety and Product Information booklet for your BlackBerry device. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. To turn on a network connection, select the check box beside a connection type. To turn off a network connection, clear the check box beside a connection type. To turn on the network connections that were turned on previously, click Restore Connections. Related information I can't connect to the mobile network, 299 I can't connect to a Wi-Fi network, 311 I can't connect to the mobile network, 299 I can't connect to a Wi-Fi network, 311 I can't connect to a WLAN, 328 I can't connect to the mobile network, 318 I can't connect to the mobile network, 318 I can't connect to a WLAN, 328 Check the status of network connections and services 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Services Status. Wireless coverage indicators Indicators in the upper-right corner of the Home screen display the wireless coverage level for the area in which you are using your BlackBerry smartphone. For more information about wireless coverage areas, contact your wireless service provider. 302 Help Manage Connections Indicator Description 3G , 4G , H+ , EDGE, GPRS, NXTL, MIKE, or NTWK Provides information about the strength of the wireless signal. Three or more bars indicate a strong signal. A reduced signal display might indicate increased power output from your smartphone as it attempts to connect to a weak signal. You are connected to a mobile network and you can access features such as email messaging and Internet browsing. If you do not see one of the indicators, you might be in an area of reduced wireless coverage where some features are not available
(you might only be able to make a phone call or send and receive text messages). You can call only emergency numbers. You are in an area of no wireless coverage. The connection to the mobile network is turned off. You are connected to a Wi-Fi network and you can access BlackBerry services such as email messaging and Internet browsing over the Wi-Fi connection. Your Wi-Fi connection is turned on, but you are not connected to a Wi-Fi network, or you are connected to a Wi-Fi network, but you cannot access BlackBerry services such as email messaging and Internet browsing over the Wi-Fi connection. Your Bluetooth connection is turned on, and you are connected to a Bluetooth enabled device. Your Bluetooth connection is turned on, but you are not connected to a Bluetooth enabled device. Related information About emergency calls and Emergency Callback Mode, 48 How to: Wi-Fi technology Check what wireless networks your device connects to You can check the types of networks your device can connect to on your device, as well as by visiting www.blackberry.com/go/
devices to see feature specifications for your device model. The types of networks listed do not reflect network connections, only the ability of your device model to connect to those networks. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > About Device Versions. The types of networks your device can connect to are listed in the brackets after your device model. For more information about the wireless networks that your BlackBerry device connects to, see the Safety and Product Information booklet for your device. 303 Help Manage Connections Related information I can't connect to a GSM or UMTS network, 300 I can't connect to a GSM or UMTS network, 300 Turn on or turn off a network connection You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more information, see the Safety and Product Information booklet for your BlackBerry device. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. To turn on a network connection, select the check box beside a connection type. To turn off a network connection, clear the check box beside a connection type. To turn on the network connections that were turned on previously, click Restore Connections. Related information I can't connect to the mobile network, 299 I can't connect to a Wi-Fi network, 311 I can't connect to the mobile network, 299 I can't connect to a Wi-Fi network, 311 I can't connect to a WLAN, 328 I can't connect to the mobile network, 318 I can't connect to the mobile network, 318 I can't connect to a WLAN, 328 Check the status of network connections and services 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Services Status. Connect to a Wi-Fi network About connecting to a Wi-Fi network With Wi-Fi technology, your BlackBerry device can access the Internet by connecting to a wireless router or wireless access point at your home, work, or in a hotspot area. Your device uses the Wi-Fi network instead of the mobile network to visit web pages, send and receive email messages, and so on. When you connect to the Internet with a Wi-Fi network, you might avoid data charges that are associated with using your mobile network, and, in many cases, the connection speed is faster. Hotspots are available in many public places, such as libraries, airports, hotels, coffee shops, and so on. Some hotspots are free to use, while others require payment. Your wireless service provider might provide an application for your device that allows you to log in to a hotspot. If you do not have an application on your device, you might have to set up your own account online and log in manually. If you have an access point or router that supports Wi-Fi Protected Setup, you can connect to it using Wi-Fi Protected Setup. When you connect to a Wi-Fi network, your device saves the connection information so that the next time that you are within range of that network, your device connects to it automatically. 304 Help Manage Connections Connect to a Wi-Fi network 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Set Up Wi-Fi. 3. If you want to connect to a public hotspot or to a Wi-Fi network that does not require authentication, select the Show Open networks only check box. 4. Click the Wi-Fi network that you want to connect to. 5. If the Wi-Fi network requires authentication, type a password for the network. The name of the Wi-Fi network appears at the top of the Home screen. Related information I can't connect to a Wi-Fi network, 311 Connect to a Wi-Fi network using Wi-Fi Protected Setup If your wireless router or wireless access point includes Wi-Fi Protected Setup, you can quickly connect to a Wi-Fi network without entering a long password. 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Set Up Wi-Fi Network > Other Ways to Connect. To use the Wi-Fi Protected Setup button on your router or access point, click Press Button on Router. On your router or access point, press the Wi-Fi Protected Setup button. On your BlackBerry device, click Start. To use a PIN, click Enter PIN into router. On your device, click Start. Your device provides you with a PIN. On the administration screen for your router or access point, type the PIN. Connect to a Wi-Fi network manually If you know the name of the Wi-Fi network that you want to connect to, you can manually connect to the network. 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Set Up Wi-Fi Network > Other Ways to Connect > Manually Connect to Network. 3. 4. Click Next. 5. 6. Click Save and Connect. In the Security Type field, click the Wi-Fi network security type and specify any requested information. In the SSID field, type the name of the Wi-Fi network. Related information Options for saved Wi-Fi networks, 306 I can't connect to a Wi-Fi network, 311 Saved Wi-Fi networks Change, move, or delete a saved Wi-Fi network 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Set Up Wi-Fi Network > Saved Wi-Fi Networks. 3. Highlight a saved Wi-Fi network. 305 Help Manage Connections 4. Press the key. To change options for the saved network, click Edit. Change the options. Click Save. To move the saved network and change the order that your BlackBerry device tries to connect to your saved networks, click Move. Click a new location. To delete the saved network, click Delete. Related information Options for saved Wi-Fi networks, 306 Prevent your device from connecting to a saved Wi-Fi network 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Set Up Wi-Fi Network > Saved Wi-Fi Networks. 3. Highlight a saved Wi-Fi network. 4. Press the key > Disable. Turn on the prompt that appears for hotspots By default, your BlackBerry prompts you if you are within range of a saved Wi-Fi network that appears to be a hotspot. If you turn off these prompts, you can turn them on again. 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Set Up Wi-Fi Network. 3. Press the 4. Select the Prompt me when a saved hotspot is found nearby check box. 5. Press the key > Options. key > Save. Options for saved Wi-Fi networks Common options Option Name SSID Security Type Band type Description Type a display name for the Wi-Fi network. Type the Wi-Fi network name. Set the security type that the Wi-Fi network supports. Set the Wi-Fi network type. If you do not know the network type, do not change this field. SSID broadcasted Set whether the Wi-Fi network broadcasts its SSID. Automatically obtain IP address and DNS Set whether your BlackBerry device receives a routable IP address, a subnet mask, DNS settings, and a gateway address from the Wi-Fi network. Allow inter-access point handover Set whether your device remains connected to the Wi-Fi network when you move between wireless access points. VPN profile If necessary, set a VPN profile to use with the saved Wi-Fi network. 306 Help Option IP Address Subnet mask Primary DNS Manage Connections Description Type the IP address for your device. Type the subnet mask for the wireless access point that your device should connect to. Type the primary DNS that your device should connect to. Secondary DNS Type the secondary DNS that your device should connect to. Default gateway address Type the default gateway IP address that your device should connect to. Domain suffix Type the domain that your device uses to resolve host names into IP addresses. WEP options These options appear if you choose the WEP security type. Option Description Select WEP key Set the type of WEP key for the Wi-Fi network. WEP key Type the WEP key for the Wi-Fi network in hexadecimal format. WPA/WPA2 Personal options These options appear if you choose the WPA/WPA2 Personal security type. Option Passphrase Description If necessary, type the WPA or WPA2-Personal passphrase to connect to the Wi-Fi network. WPA/WPA2 Enterprise options These options appear if you choose the WPA/WPA2 Enterprise security type. Option Description Enterprise Sub-Type If necessary, set the enterprise security method for the Wi-Fi network. Username Password CA certificate If necessary, type the user name that you use to connect to the Wi-Fi network. If necessary, type the password that you use to connect to the Wi-Fi network. Set the root certificate that your device should use to verify that it is connecting to the correct Wi-Fi network. Client certificate Set the authentication certificate that your device should use to connect to the Wi-Fi network. 307 Help Manage Connections Option Description Inner link security If necessary, set the security protocol that the Wi-Fi network supports for its inner authentication method. Token Server subject Server SAN Set whether you use a hardware token to connect to the Wi-Fi network. If necessary, type the server subject name that your device should use to verify that it is connecting to the correct Wi-Fi network. If necessary, type the server SAN that your device should use to verify that it is connecting to the correct Wi-Fi network. Install a root certificate on your device You might not be able to connect to some Wi-Fi networks until you install a root certificate on your BlackBerry device. You can install the root certificate on your computer, and then use the certificate synchronization tool of the BlackBerry Desktop Software to synchronize the root certificate between your device and your computer. For more information, see the Help for the BlackBerry Desktop Software, or contact your administrator. UMA connection settings Depending on your wireless service provider, this feature might not be supported. For more information, contact your wireless service provider. About using UMA with a Wi-Fi network If your wireless service provider supports UMA (also known as GAN) and you subscribe to this service, you might be able to make calls, visit web pages, and send and receive email messages, PIN messages, and text messages with a Wi-Fi network. Your BlackBerry device automatically switches between using your mobile network and Wi-Fi networks, depending on what is available in the area where you are using your device. For more information about UMA, contact your wireless service provider. Change your UMA connection preferences 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Mobile Network Options. 3. Change the Connection Preference field. 4. Press the key > Save. Related information I can't connect to a Wi-Fi network, 311 308 Help Manage Connections Wi-Fi diagnostic reports Submit a Wi-Fi diagnostic report 1. On the Home screen or in a folder, click the Options icon. 2. Click Networks and Connections > Wi-Fi Network. 3. Press the 4. Press the key > Troubleshoot > Wi-Fi Diagnostics. key > Email Report or PIN Report. Set options for Wi-Fi diagnostic reports When you set options for Wi-Fi diagnostic reports, if you set a default recipient, each time that you submit a Wi-Fi diagnostic report, your BlackBerry device sends the report to that recipient. If you want to specify a recipient each time that you submit a report, do not set a default recipient. 1. On the Home screen or in a folder, click the Options icon. 2. Click Networks and Connections > Wi-Fi Network. 3. Press the 4. Press the key > Troubleshoot > Wi-Fi Diagnostics. key > Options. To include advanced data in Wi-Fi diagnostic reports, change the Display Mode field to Advanced. To set a default recipient for Wi-Fi diagnostic reports, type the contact information. 5. Press the key > Save. Connection permissions for third-party applications Permission USB Bluetooth Phone Location Data Server Network Internet Description Set whether third-party applications can use physical connections, such as a USB cable or RS-232 cable, that you have set up for your BlackBerry smartphone. Set whether third-party applications can use Bluetooth connections. Set whether third-party applications can make calls or access call logs. Set whether third-party applications can use your GPS location information. Set whether third-party applications can access the Internet or your organization's intranet using your organization's network. Set whether third-party applications can access the Internet through your wireless service provider (for example, using a direct Internet connection or WAP gateway). Wi-Fi (if supported) Set whether third-party applications can use Wi-Fi connections. 309 Help Manage Connections About using Wi-Fi with VPN and software tokens If you have a Wi-Fi enabled BlackBerry device and if your organization uses a VPN to control access to its network, you might be able to log in to the VPN and access your organization's network using a Wi-Fi network. If you have a Wi-Fi enabled device, you might also need a software token to connect to your organization's network using a Wi-Fi network. Wireless coverage indicators Indicators in the upper-right corner of the Home screen display the wireless coverage level for the area in which you are using your BlackBerry smartphone. For more information about wireless coverage areas, contact your wireless service provider. Indicator Description 3G , 4G , H+ , EDGE, GPRS, NXTL, MIKE, or NTWK Provides information about the strength of the wireless signal. Three or more bars indicate a strong signal. A reduced signal display might indicate increased power output from your smartphone as it attempts to connect to a weak signal. You are connected to a mobile network and you can access features such as email messaging and Internet browsing. If you do not see one of the indicators, you might be in an area of reduced wireless coverage where some features are not available
(you might only be able to make a phone call or send and receive text messages). You can call only emergency numbers. You are in an area of no wireless coverage. The connection to the mobile network is turned off. You are connected to a Wi-Fi network and you can access BlackBerry services such as email messaging and Internet browsing over the Wi-Fi connection. Your Wi-Fi connection is turned on, but you are not connected to a Wi-Fi network, or you are connected to a Wi-Fi network, but you cannot access BlackBerry services such as email messaging and Internet browsing over the Wi-Fi connection. Your Bluetooth connection is turned on, and you are connected to a Bluetooth enabled device. Your Bluetooth connection is turned on, but you are not connected to a Bluetooth enabled device. Related information About emergency calls and Emergency Callback Mode, 48 310 Help Manage Connections Troubleshooting: Wi-Fi technology I can't connect to a Wi-Fi network Depending on your BlackBerry smartphone model, the Wi-Fi feature might not be supported. Try the following actions:
Verify that you've turned on the connection to the Wi-Fi network. Verify that you're in a Wi-Fi coverage area. If you're connecting to a home network, see if other wireless devices are able to connect. If you're connecting to an enterprise Wi-Fi network or a hotspot, talk to your administrator or an employee at the hotspot. Verify that the time on your smartphone is synchronized with the network time. If the times are different, it could prevent your smartphone from connecting (for example, if connecting to the network requires you to have a certificate on your smartphone and the certificate has an expiration date). If the Wi-Fi network doesn't appear in the Set Up Wi-Fi application, it might be hidden. If you know the network name, try connecting to the Wi-Fi network manually. In the Set Up Wi-Fi application, verify that the options for the Wi-Fi network are correct. To find out what options to use, for a home network, refer to the information that came with your router; for an enterprise Wi-Fi network, talk to your administrator; for a public hotspot, refer to any information provided for the hotspot or talk to an employee at the hotspot who might have details about how to connect. If you switched Wi-Fi networks manually, switch to another Wi-Fi network or set your BlackBerry smartphone to scan for available Wi-Fi networks. If your wireless service provider supports UMA, verify that your connection preference isn't set to Mobile Network Only. If your email account uses a BlackBerry Enterprise Server, your smartphone might prevent you from connecting to certain wireless access points. For more information, contact your administrator. If you're using the Push Button Setup method, verify that the access point is enabled with Wi-Fi Protected Setup, and that it has been set to send its profile. Verify that another device isn't also attempting to connect at the same time, and that not more than one access point within range is in this mode. For more information, see the information that came with your router. If you use PEAP, EAP-TLS, EAP-FAST, EAP-TTLS, or EAP-SIM to connect to a Wi-Fi network, verify that you've installed the root certificate for the certificate authority server that created the certificate for the authentication server. The certificate must be transferred to your smartphone before you can connect to the network. For more information, talk to your administrator. If you use EAP-TLS to connect to a Wi-Fi network, verify that you've added your authentication certificate to your smartphone. The certificate must be transferred to your smartphone before you can connect to the network. For more information, talk to your administrator. Related information Turn on or turn off a network connection, 292 Connect to a Wi-Fi network, 301 Connect to a Wi-Fi network manually, 301 Turn on or turn off a network connection, 292 Change your UMA connection preferences, 308 311 Help Manage Connections Manage Connections Mobile network Getting started: Mobile network Check what wireless networks your device connects to You can check the types of networks your device can connect to on your device, as well as by visiting www.blackberry.com/go/
devices to see feature specifications for your device model. The types of networks listed do not reflect network connections, only the ability of your device model to connect to those networks. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > About Device Versions. The types of networks your device can connect to are listed in the brackets after your device model. For more information about the wireless networks that your BlackBerry device connects to, see the Safety and Product Information booklet for your device. Related information I can't connect to a GSM or UMTS network, 300 I can't connect to a GSM or UMTS network, 300 Turn on or turn off a network connection You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more information, see the Safety and Product Information booklet for your BlackBerry device. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. To turn on a network connection, select the check box beside a connection type. To turn off a network connection, clear the check box beside a connection type. To turn on the network connections that were turned on previously, click Restore Connections. Related information I can't connect to the mobile network, 299 I can't connect to a Wi-Fi network, 311 I can't connect to the mobile network, 299 I can't connect to a Wi-Fi network, 311 I can't connect to a WLAN, 328 I can't connect to the mobile network, 318 I can't connect to the mobile network, 318 I can't connect to a WLAN, 328 312 Help Manage Connections Wireless coverage indicators Indicators in the upper-right corner of the Home screen display the wireless coverage level for the area in which you are using your BlackBerry smartphone. For more information about wireless coverage areas, contact your wireless service provider. Indicator Description 3G , 4G , H+ , EDGE, GPRS, NXTL, MIKE, or NTWK Provides information about the strength of the wireless signal. Three or more bars indicate a strong signal. A reduced signal display might indicate increased power output from your smartphone as it attempts to connect to a weak signal. You are connected to a mobile network and you can access features such as email messaging and Internet browsing. If you do not see one of the indicators, you might be in an area of reduced wireless coverage where some features are not available
(you might only be able to make a phone call or send and receive text messages). You can call only emergency numbers. You are in an area of no wireless coverage. The connection to the mobile network is turned off. You are connected to a WLAN and you can access BlackBerry services such as email messaging and Internet browsing over the WLAN connection. Your WLAN connection is turned on, but you are not connected to a WLAN, or you are connected to a WLAN, but you cannot access BlackBerry services such as email messaging and Internet browsing over the WLAN connection. Your Bluetooth connection is turned on, and you are connected to a Bluetooth enabled device. Your Bluetooth connection is turned on, but you are not connected to a Bluetooth enabled device. How to: Mobile network Check what wireless networks your device connects to You can check the types of networks your device can connect to on your device, as well as by visiting www.blackberry.com/go/
devices to see feature specifications for your device model. The types of networks listed do not reflect network connections, only the ability of your device model to connect to those networks. 1. On the Home screen or in a folder, click the Options icon. 313 Help Manage Connections 2. Click Device > About Device Versions. The types of networks your device can connect to are listed in the brackets after your device model. For more information about the wireless networks that your BlackBerry device connects to, see the Safety and Product Information booklet for your device. Related information I can't connect to a GSM or UMTS network, 300 I can't connect to a GSM or UMTS network, 300 Turn on or turn off a network connection You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more information, see the Safety and Product Information booklet for your BlackBerry device. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. To turn on a network connection, select the check box beside a connection type. To turn off a network connection, clear the check box beside a connection type. To turn on the network connections that were turned on previously, click Restore Connections. Related information I can't connect to the mobile network, 299 I can't connect to a Wi-Fi network, 311 I can't connect to the mobile network, 299 I can't connect to a Wi-Fi network, 311 I can't connect to a WLAN, 328 I can't connect to the mobile network, 318 I can't connect to the mobile network, 318 I can't connect to a WLAN, 328 Check the status of network connections and services 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Services Status. Roaming About roaming and international roaming In most cases, your BlackBerry device automatically connects to the appropriate wireless network when you travel outside your wireless service provider's coverage area. Sometimes you might have to provide login information before you can access a wireless network. When you roam, a triangular roaming indicator appears at the top of the Home screen. If your device requires a SIM card, your wireless service provider might need to set up your SIM card with roaming services before you can roam. If your device normally connects to a CDMA network and your device supports international roaming, you might need to get a SIM card that is set up for international roaming from your wireless service provider. Your phone number stays the same when you travel internationally. 314 Help Manage Connections For more information about roaming and roaming fees, contact your wireless service provider. Switch wireless networks manually To perform this task, your wireless service plan must include this service and your BlackBerry device must be connected to a GSM or UMTS network. Your device is designed to switch to an appropriate wireless network automatically when you travel. 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Mobile Network Options. 3. Change the Network Selection Mode field to Manual. 4. Click a wireless network. 5. Press the key > Close. To connect to your wireless service provider's wireless network again, change the Network Selection Mode field to Automatic. Related information I can't connect to the mobile network, 299 I can't connect to the mobile network, 318 Turn on or turn off data service or set roaming options Depending on your wireless service plan, you might be able to turn off data service (email messages, PIN messages, text messages with attachments, and browser service) on your BlackBerry device so that only phone and basic text messaging are available. You can also set your device to turn off data services when roaming. For more information, contact your wireless service provider. 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Mobile Network Options. 3. Do one of the following:
To turn on or turn off data service, change the Data Services field. To turn on or turn off data service when roaming, change the While Roaming field. To receive a prompt when roaming that allows you to turn on or turn off data service, change the While Roaming field to Prompt. 4. Press the key > Close. Related information I can't connect to the mobile network, 299 Data service unavailable, 300 I can't connect to the mobile network, 318 Data service unavailable, 300 315 Help Manage Connections Preferred wireless network list About the preferred wireless network list Your wireless service provider might have agreements with other wireless service providers that permit you to use their services when you are traveling. You can use the preferred wireless network list to control the order in which your BlackBerry device uses these other wireless networks. Your device tries to connect to a wireless network based on the order in which the wireless networks appear in your preferred wireless network list. When you travel, your device scans for the wireless networks on this list first. If no wireless network on the list is available, your device is designed to connect to another available wireless network automatically. Note: Extra fees usually apply when you roam. For more information about roaming fees, contact your wireless service provider. Add a wireless network to the preferred wireless network list To perform this task, your BlackBerry device must be connected to a GSM or UMTS network. Depending on your wireless service plan, this feature might not be supported. 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Mobile Network Options. 3. Press the 4. Press the key > My Preferred Network List. key > Add Network. To scan for a wireless network to add, click Select From Available Networks. Click a wireless network. Click Select Network. To scan for a wireless network that is already known to your device, click Select From Known Networks. Click a wireless network. Click Select Network. To add a wireless network, click Manual Entry. Set the priority for the wireless network. Type the MCC and MNC. 5. Press the key > Close. Related information I can't connect to a GSM or UMTS network, 300 I can't connect to a GSM or UMTS network, 300 Delete a wireless network from the preferred wireless network list To perform this task, your BlackBerry device must be connected to a GSM or UMTS network. Depending on your wireless service plan, this feature might not be supported. 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Mobile Network Options. 3. Press the 4. Highlight a wireless network. 5. Press the key > Delete. key > My Preferred Network List. 316 Help Manage Connections 6. Press the key > Close. Change the order of preferred networks To perform this task, your BlackBerry device must be connected to a GSM or UMTS network. Depending on your wireless service plan, this feature might not be supported. Your BlackBerry device connects to networks based on the order that they appear in the preferred network list. 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Mobile Network Options. 3. Press the 4. Highlight a wireless network. 5. Press the key > Move. 6. Click the new location. 7. Press the key > My Preferred Network List. key > Close. Change the connection speed for the wireless network A faster connection speed requires more battery power. Depending on your wireless service provider, you might not be able to change the connection speed for the wireless network. 1. On the Home screen, click the Manage Connections icon. 2. Click Mobile Network Options. 3. Change the Network Mode field. 4. Press the Escape key. Related information I can't connect to the mobile network, 299 I can't connect to the mobile network, 318 Turn on flashing LED notification for wireless coverage 1. On the Home screen or in a folder, click the Options icon. 2. Click Display > Screen Display. 3. Select the LED Coverage Indicator check box. 4. Press the key > Save. When your BlackBerry device is connected to the wireless network, the LED light flashes green. To turn off the wireless coverage notification, clear the LED Coverage Indicator check box. Wireless coverage indicators Indicators in the upper-right corner of the Home screen display the wireless coverage level for the area in which you are using your BlackBerry smartphone. For more information about wireless coverage areas, contact your wireless service provider. 317 Help Manage Connections Indicator Description 3G , 4G , H+ , EDGE, GPRS, NXTL, MIKE, or NTWK Provides information about the strength of the wireless signal. Three or more bars indicate a strong signal. A reduced signal display might indicate increased power output from your smartphone as it attempts to connect to a weak signal. You are connected to a mobile network and you can access features such as email messaging and Internet browsing. If you do not see one of the indicators, you might be in an area of reduced wireless coverage where some features are not available
(you might only be able to make a phone call or send and receive text messages). You can call only emergency numbers. You are in an area of no wireless coverage. The connection to the mobile network is turned off. You are connected to a WLAN and you can access BlackBerry services such as email messaging and Internet browsing over the WLAN connection. Your WLAN connection is turned on, but you are not connected to a WLAN, or you are connected to a WLAN, but you cannot access BlackBerry services such as email messaging and Internet browsing over the WLAN connection. Your Bluetooth connection is turned on, and you are connected to a Bluetooth enabled device. Your Bluetooth connection is turned on, but you are not connected to a Bluetooth enabled device. Troubleshooting: Mobile network I can't connect to the mobile network Try the following actions:
If your BlackBerry smartphone uses a SIM card, verify that your SIM card is inserted in your smartphone correctly. If your smartphone normally connects to a CDMA network and your smartphone supports international roaming, verify that your smartphone is in global roaming mode and that your SIM card is inserted in your smartphone correctly. Verify that you've turned on the connection to the wireless network. Verify that you're connected to your wireless service provider's network. If you switched wireless networks manually, your smartphone remains connected to that wireless network until you select your wireless service provider's network again. If you've set a specific speed for wireless network connections, verify that you're in a wireless coverage area that supports the connection speed. 318 Help Manage Connections Related information Turn on or turn off a network connection, 292 Switch wireless networks manually, 295 Turn on or turn off data service or set roaming options, 20 Turn on or turn off a network connection, 292 Error messages Data service unavailable Description This message appears when you don't have access to data services on your BlackBerry smartphone. Possible solutions Try the following actions:
Verify that you're in a wireless coverage area. Verify that the data service on your smartphone is turned on. If you're roaming, verify that you can access data services while you roam. Related information Turn on or turn off data service or set roaming options, 20 Turn on or turn off data service or set roaming options, 20 WLAN technology Depending on your BlackBerry device model, the WLAN feature might not be supported. Getting started: WLAN About connecting to a WLAN With WLAN technology, your BlackBerry device can access the Internet by connecting to a wireless router or wireless access point at your home, work, or in a hotspot area. Your device uses the WLAN instead of the mobile network to visit web pages, send and receive email messages, and so on. When you connect to the Internet with a WLAN, you might avoid data charges that are associated with using your mobile network, and, in many cases, the connection speed is faster. Hotspots are available in many public places, such as libraries, airports, hotels, coffee shops, and so on. Some hotspots are free to use, while others require payment. Your wireless service provider might provide an application for your device that allows you to log in to a hotspot. If you do not have an application on your device, you might have to set up your own account online and log in manually. When you connect to a WLAN, your device saves the connection information so that the next time that you are within range of that WLAN, your device connects to it automatically. 319 Help Manage Connections Connect to a WLAN 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Set Up WLAN Network. 3. If you want to connect to a public hotspot or to a WLAN that does not require authentication, select the Show Open networks only check box. 4. Click the WLAN that you want to connect to. 5. If the WLAN requires authentication, type a password for the WLAN. The name of the WLAN appears at the top of the Home screen. Related information I can't connect to a WLAN, 328 Connect to a WLAN manually If you know the name of the WLAN that you want to connect to, you can manually connect to the WLAN. 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Set Up WLAN Network > Other Ways to Connect > Manually Connect to Network. 3. 4. Click Next. 5. 6. Click Save and Connect. In the Security Type field, click the WLAN security type and specify any requested information. In the SSID field, type the name of the WLAN. Related information Options for saved WLANs, 325 I can't connect to a WLAN, 328 Check what wireless networks your device connects to You can check the types of networks your device can connect to on your device, as well as by visiting www.blackberry.com/go/
devices to see feature specifications for your device model. The types of networks listed do not reflect network connections, only the ability of your device model to connect to those networks. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > About Device Versions. The types of networks your device can connect to are listed in the brackets after your device model. For more information about the wireless networks that your BlackBerry device connects to, see the Safety and Product Information booklet for your device. Related information I can't connect to a GSM or UMTS network, 300 I can't connect to a GSM or UMTS network, 300 320 Help Manage Connections Turn on or turn off a network connection You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more information, see the Safety and Product Information booklet for your BlackBerry device. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. To turn on a network connection, select the check box beside a connection type. To turn off a network connection, clear the check box beside a connection type. To turn on the network connections that were turned on previously, click Restore Connections. Related information I can't connect to the mobile network, 299 I can't connect to a Wi-Fi network, 311 I can't connect to the mobile network, 299 I can't connect to a Wi-Fi network, 311 I can't connect to a WLAN, 328 I can't connect to the mobile network, 318 I can't connect to the mobile network, 318 I can't connect to a WLAN, 328 Check the status of network connections and services 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Services Status. Wireless coverage indicators Indicators in the upper-right corner of the Home screen display the wireless coverage level for the area in which you are using your BlackBerry smartphone. For more information about wireless coverage areas, contact your wireless service provider. Indicator Description 3G , 4G , H+ , EDGE, GPRS, NXTL, MIKE, or NTWK Provides information about the strength of the wireless signal. Three or more bars indicate a strong signal. A reduced signal display might indicate increased power output from your smartphone as it attempts to connect to a weak signal. You are connected to a mobile network and you can access features such as email messaging and Internet browsing. If you do not see one of the indicators, you might be in an area of reduced wireless coverage where some features are not available
(you might only be able to make a phone call or send and receive text messages). You can call only emergency numbers. You are in an area of no wireless coverage. 321 Help Manage Connections Indicator Description The connection to the mobile network is turned off. You are connected to a WLAN and you can access BlackBerry services such as email messaging and Internet browsing over the WLAN connection. Your WLAN connection is turned on, but you are not connected to a WLAN, or you are connected to a WLAN, but you cannot access BlackBerry services such as email messaging and Internet browsing over the WLAN connection. Your Bluetooth connection is turned on, and you are connected to a Bluetooth enabled device. Your Bluetooth connection is turned on, but you are not connected to a Bluetooth enabled device. How to: WLAN Check what wireless networks your device connects to You can check the types of networks your device can connect to on your device, as well as by visiting www.blackberry.com/go/
devices to see feature specifications for your device model. The types of networks listed do not reflect network connections, only the ability of your device model to connect to those networks. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > About Device Versions. The types of networks your device can connect to are listed in the brackets after your device model. For more information about the wireless networks that your BlackBerry device connects to, see the Safety and Product Information booklet for your device. Related information I can't connect to a GSM or UMTS network, 300 I can't connect to a GSM or UMTS network, 300 Turn on or turn off a network connection You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more information, see the Safety and Product Information booklet for your BlackBerry device. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. To turn on a network connection, select the check box beside a connection type. To turn off a network connection, clear the check box beside a connection type. To turn on the network connections that were turned on previously, click Restore Connections. Related information I can't connect to the mobile network, 299 322 Help Manage Connections I can't connect to a Wi-Fi network, 311 I can't connect to the mobile network, 299 I can't connect to a Wi-Fi network, 311 I can't connect to a WLAN, 328 I can't connect to the mobile network, 318 I can't connect to the mobile network, 318 I can't connect to a WLAN, 328 Check the status of network connections and services 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Services Status. Connect to a WLAN About connecting to a WLAN With WLAN technology, your BlackBerry device can access the Internet by connecting to a wireless router or wireless access point at your home, work, or in a hotspot area. Your device uses the WLAN instead of the mobile network to visit web pages, send and receive email messages, and so on. When you connect to the Internet with a WLAN, you might avoid data charges that are associated with using your mobile network, and, in many cases, the connection speed is faster. Hotspots are available in many public places, such as libraries, airports, hotels, coffee shops, and so on. Some hotspots are free to use, while others require payment. Your wireless service provider might provide an application for your device that allows you to log in to a hotspot. If you do not have an application on your device, you might have to set up your own account online and log in manually. When you connect to a WLAN, your device saves the connection information so that the next time that you are within range of that WLAN, your device connects to it automatically. Connect to a WLAN 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Set Up WLAN Network. 3. If you want to connect to a public hotspot or to a WLAN that does not require authentication, select the Show Open networks only check box. 4. Click the WLAN that you want to connect to. 5. If the WLAN requires authentication, type a password for the WLAN. The name of the WLAN appears at the top of the Home screen. Related information I can't connect to a WLAN, 328 323 Help Manage Connections Connect to a WLAN manually If you know the name of the WLAN that you want to connect to, you can manually connect to the WLAN. 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Set Up WLAN Network > Other Ways to Connect > Manually Connect to Network. 3. 4. Click Next. 5. 6. Click Save and Connect. In the Security Type field, click the WLAN security type and specify any requested information. In the SSID field, type the name of the WLAN. Related information Options for saved WLANs, 325 I can't connect to a WLAN, 328 Saved WLANs Change, move, or delete a saved WLAN 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Set Up WLAN Network > Saved WLAN Networks. 3. Highlight a saved WLAN. 4. Press the key. To change options for the saved network, click Edit. Change the options. Click Save. To move the saved network and change the order that your BlackBerry device tries to connect to your saved networks, click Move. Click a new location. To delete the saved network, click Delete. Related information Options for saved WLANs, 325 Prevent your device from connecting to a saved WLAN 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Set Up WLAN Network > Saved WLAN Networks. 3. Highlight a saved WLAN. 4. Press the key > Disable. Turn on the prompt that appears for hotspots By default, your BlackBerry prompts you if you are within range of a saved WLAN that appears to be a hotspot. If you turn off these prompts, you can turn them on again. 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Set Up WLAN Network. 3. Press the 4. Select the Prompt me when a saved hotspot is found nearby check box. key > Options. 324 Help Manage Connections 5. Press the key > Save. Options for saved WLANs Common options Option Name SSID Security Type Band type Description Type a display name for the WLAN. Type the WLAN name. Set the security type that the WLAN supports. Set the WLAN type. If you do not know the WLAN type, do not change this field. SSID broadcasted Set whether the WLAN broadcasts its SSID. Automatically obtain IP address and DNS Set whether your BlackBerry device receives a routable IP address, a subnet mask, DNS settings, and a gateway address from the WLAN. Allow inter-access point handover Set whether your device remains connected to the WLAN when you move between wireless access points. VPN profile IP Address Subnet mask Primary DNS If necessary, set a VPN profile to use with the saved WLAN. Type the IP address for your device. Type the subnet mask for the wireless access point that your device should connect to. Type the primary DNS that your device should connect to. Secondary DNS Type the secondary DNS that your device should connect to. Default gateway address Type the default gateway IP address that your device should connect to. Domain suffix Type the domain that your device uses to resolve host names into IP addresses. WEP options These options appear if you choose the WEP security type. Option Description Select WEP key Set the type of WEP key for the WLAN. WEP key Type the WEP key for the WLAN in hexadecimal format. WPA/WPA2 Personal options These options appear if you choose the WPA/WPA2 Personal security type. 325 Help Option Passphrase Manage Connections Description If necessary, type the WPA or WPA2-Personal passphrase to connect to the WLAN. WPA/WPA2 Enterprise options These options appear if you choose the WPA/WPA2 Enterprise security type. Option Description Enterprise Sub-Type If necessary, set the enterprise security method for the WLAN. Username Password If necessary, type the user name that you use to connect to the WLAN. If necessary, type the password that you use to connect to the WLAN. CA certificate Set the root certificate that your device should use to verify that it is connecting to the correct WLAN. Client certificate Set the authentication certificate that your device should use to connect to the WLAN. Inner link security If necessary, set the security protocol that the WLAN supports for its inner authentication method. Token Server subject Server SAN Set whether you use a hardware token to connect to the WLAN. If necessary, type the server subject name that your device should use to verify that it is connecting to the correct WLAN. If necessary, type the server SAN that your device should use to verify that it is connecting to the correct WLAN. Install a root certificate on your device You might not be able to connect to some WLANs until you install a root certificate on your BlackBerry device. You can install the root certificate on your computer, and then use the certificate synchronization tool of the BlackBerry Desktop Software to synchronize the root certificate between your device and your computer. For more information, see the Help for the BlackBerry Desktop Software, or contact your administrator. WLAN diagnostic reports Submit a diagnostic report 1. On the Home screen or in a folder, click the Options icon. 2. Click Networks and Connections > WLAN Network. 3. Press the 4. Press the key > Troubleshoot > WLAN Diagnostics. key > Email Report or PIN Report. 326 Help Manage Connections Set options for WLAN diagnostic reports If you set a default recipient, each time that you submit a WLAN diagnostic report, your BlackBerry device sends the report to that recipient. If you want to specify a recipient each time that you submit a report, do not set a default recipient. 1. On the Home screen or in a folder, click the Options icon. 2. Click Networks and Connections > WLAN Network. 3. Press the 4. Press the key > Troubleshoot > WLAN Diagnostics. key > Options. To include advanced data in WLAN diagnostic reports, change the Display Mode field to Advanced. To set a default recipient for WLAN diagnostic reports, type the contact information. 5. Press the key > Save. Connection permissions for third-party applications Permission USB Bluetooth Phone Location Data Server Network Internet Description Set whether third-party applications can use physical connections, such as a USB cable or RS-232 cable, that you have set up for your BlackBerry smartphone. Set whether third-party applications can use Bluetooth connections. Set whether third-party applications can make calls or access call logs. Set whether third-party applications can use your GPS location information. Set whether third-party applications can access the Internet or your organization's intranet using your organization's network. Set whether third-party applications can access the Internet through your wireless service provider (for example, using a direct Internet connection or WAP gateway). WLAN (if supported) Set whether third-party applications can use WLAN connections. About using WLAN with VPN and software tokens If you have a WLAN enabled BlackBerry device and if your organization uses a VPN to control access to its network, you might be able to log in to the VPN and access your organization's network using a WLAN. If you have a WLAN enabled device, you might also need a software token to connect to your organization's network using a WLAN. Wireless coverage indicators Indicators in the upper-right corner of the Home screen display the wireless coverage level for the area in which you are using your BlackBerry smartphone. For more information about wireless coverage areas, contact your wireless service provider. 327 Help Manage Connections Indicator Description 3G , 4G , H+ , EDGE, GPRS, NXTL, MIKE, or NTWK Provides information about the strength of the wireless signal. Three or more bars indicate a strong signal. A reduced signal display might indicate increased power output from your smartphone as it attempts to connect to a weak signal. You are connected to a mobile network and you can access features such as email messaging and Internet browsing. If you do not see one of the indicators, you might be in an area of reduced wireless coverage where some features are not available
(you might only be able to make a phone call or send and receive text messages). You can call only emergency numbers. You are in an area of no wireless coverage. The connection to the mobile network is turned off. You are connected to a WLAN and you can access BlackBerry services such as email messaging and Internet browsing over the WLAN connection. Your WLAN connection is turned on, but you are not connected to a WLAN, or you are connected to a WLAN, but you cannot access BlackBerry services such as email messaging and Internet browsing over the WLAN connection. Your Bluetooth connection is turned on, and you are connected to a Bluetooth enabled device. Your Bluetooth connection is turned on, but you are not connected to a Bluetooth enabled device. Troubleshooting: WLAN I can't connect to a WLAN Depending on your BlackBerry smartphone model, the WLAN feature might not be supported. Try the following actions:
Verify that you've turned on the connection to the WLAN. Verify that you're in a WLAN coverage area. If you're connecting to a home network, see if other wireless devices are able to connect. If you're connecting to an enterprise WLAN or a hotspot, talk to your administrator or an employee at the hotspot. Verify that the time on your smartphone is synchronized with the network time. If the times are different, it could prevent your smartphone from connecting (for example, if connecting to the network requires you to have a certificate on your smartphone and the certificate has an expiration date). 328 Help Manage Connections If the WLAN doesn't appear in the Set Up WLAN application, it might be hidden. If you know the WLAN name, try connecting to the WLAN manually. In the Set Up WLAN application, verify that the options for the WLAN are correct. To find out what options to use, for a home network, refer to the information that came with your router; for an enterprise WLAN, talk to your administrator; for a public hotspot, refer to any information provided for the hotspot or talk to an employee at the hotspot who might have details about how to connect. If you switched WLANs manually, switch to another WLAN or set your BlackBerry smartphone to scan for available WLANs. If your email account uses a BlackBerry Enterprise Server, your smartphone might prevent you from connecting to certain wireless access points. For more information, contact your administrator. If you use PEAP, EAP-TLS, EAP-FAST, EAP-TTLS, or EAP-SIM to connect to a WLAN, verify that you've installed the root certificate for the certificate authority server that created the certificate for the authentication server. The certificate must be transferred to your smartphone before you can connect to the network. For more information, talk to your administrator. If you use EAP-TLS to connect to a WLAN, verify that you've added your authentication certificate to your smartphone. The certificate must be transferred to your smartphone before you can connect to the network. For more information, talk to your administrator. Related information Turn on or turn off a network connection, 292 Connect to a WLAN, 320 Connect to a WLAN manually, 320 Turn on or turn off a network connection, 292 329 Help Bluetooth technology Bluetooth technology Getting started: Bluetooth technology About Bluetooth Bluetooth technology is designed to establish a wireless connection between your BlackBerry device and a Bluetooth enabled device, such as a hands-free car kit or a wireless headset. Before you can connect your BlackBerry device to a Bluetooth enabled device, you must first turn on Bluetooth technology on both devices and then pair the devices. Pairing establishes a relationship between the devices and usually needs to be done only once. After you pair the devices, you can connect the devices when the Bluetooth enabled device is within range of your BlackBerry device (a typical range is approximately 10 meters). For best results, keep your BlackBerry device within direct line of sight of the Bluetooth enabled device. For example, if your BlackBerry device is on the right side of your body, wear a Bluetooth enabled headset in your right ear. When you turn on Bluetooth technology or when you connect your BlackBerry device to another Bluetooth enabled device, Bluetooth status indicators appear at the top of the Home screen. Turn on or turn off Bluetooth technology If you try to perform an action using Bluetooth technology, you may be prompted to turn on Bluetooth technology. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. To turn on Bluetooth technology, select the Bluetooth checkbox. To turn off Bluetooth technology, clear the Bluetooth checkbox. Pair with a Bluetooth enabled device You must pair your BlackBerry device with a Bluetooth enabled device before you can connect to it. For more information about preparing the Bluetooth enabled device for pairing, see the documentation that came with the Bluetooth enabled device. 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Bluetooth Connections > Add New Device > Search. 3. Click a Bluetooth enabled device. 4. If necessary, do one of the following:
If the Bluetooth enabled device does not have a keyboard (for example, a wireless headset), on your BlackBerry device, type the pairing passkey that either appears on the Bluetooth enabled device or is provided in the documentation that came with the Bluetooth enabled device. The passkey is most often a numeric or alphanumeric code. 330 Help Bluetooth technology If the Bluetooth enabled device has a keyboard (for example, a laptop), type a pairing passkey of your choice on both devices. Related information Turn on or turn off Bluetooth technology, 330 I can't pair with a Bluetooth enabled device, 338 My list of paired Bluetooth devices doesn't appear, 338 I can't share contacts with a paired Bluetooth enabled device, 339 Connect to or disconnect from a paired Bluetooth enabled device To perform this task, Bluetooth technology must be turned on and your BlackBerry smartphone must be paired with the Bluetooth enabled device. Your BlackBerry smartphone might attempt to connect to a Bluetooth enabled device automatically when Bluetooth technology is turned on and the devices are within range. Your BlackBerry smartphone will usually stay connected to a paired Bluetooth enabled device, such as a car kit or headset, until you disconnect the devices. 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Bluetooth Connections. 3. Highlight a Bluetooth enabled device. To connect to a Bluetooth enabled device, press the appears in the dialog boxes on both paired devices. key > Connect. If necessary, verify that the same number To disconnect from a paired Bluetooth enabled device, highlight the device. Press the key > Disconnect. Related information Turn on or turn off Bluetooth technology, 330 I can't pair with a Bluetooth enabled device, 338 How to: Bluetooth technology About Bluetooth Bluetooth technology is designed to establish a wireless connection between your BlackBerry device and a Bluetooth enabled device, such as a hands-free car kit or a wireless headset. Before you can connect your BlackBerry device to a Bluetooth enabled device, you must first turn on Bluetooth technology on both devices and then pair the devices. Pairing establishes a relationship between the devices and usually needs to be done only once. After you pair the devices, you can connect the devices when the Bluetooth enabled device is within range of your BlackBerry device (a typical range is approximately 10 meters). For best results, keep your BlackBerry device within direct line of sight of the Bluetooth enabled device. For example, if your BlackBerry device is on the right side of your body, wear a Bluetooth enabled headset in your right ear. 331 Help Bluetooth technology When you turn on Bluetooth technology or when you connect your BlackBerry device to another Bluetooth enabled device, Bluetooth status indicators appear at the top of the Home screen. Turn on or turn off Bluetooth technology If you try to perform an action using Bluetooth technology, you may be prompted to turn on Bluetooth technology. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. To turn on Bluetooth technology, select the Bluetooth checkbox. To turn off Bluetooth technology, clear the Bluetooth checkbox. Pair with a Bluetooth enabled device You must pair your BlackBerry device with a Bluetooth enabled device before you can connect to it. For more information about preparing the Bluetooth enabled device for pairing, see the documentation that came with the Bluetooth enabled device. 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Bluetooth Connections > Add New Device > Search. 3. Click a Bluetooth enabled device. 4. If necessary, do one of the following:
If the Bluetooth enabled device does not have a keyboard (for example, a wireless headset), on your BlackBerry device, type the pairing passkey that either appears on the Bluetooth enabled device or is provided in the documentation that came with the Bluetooth enabled device. The passkey is most often a numeric or alphanumeric code. If the Bluetooth enabled device has a keyboard (for example, a laptop), type a pairing passkey of your choice on both devices. Related information Turn on or turn off Bluetooth technology, 330 I can't pair with a Bluetooth enabled device, 338 My list of paired Bluetooth devices doesn't appear, 338 I can't share contacts with a paired Bluetooth enabled device, 339 Connect to or disconnect from a paired Bluetooth enabled device To perform this task, Bluetooth technology must be turned on and your BlackBerry smartphone must be paired with the Bluetooth enabled device. Your BlackBerry smartphone might attempt to connect to a Bluetooth enabled device automatically when Bluetooth technology is turned on and the devices are within range. Your BlackBerry smartphone will usually stay connected to a paired Bluetooth enabled device, such as a car kit or headset, until you disconnect the devices. 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Bluetooth Connections. 3. Highlight a Bluetooth enabled device. 332 Help Bluetooth technology To connect to a Bluetooth enabled device, press the appears in the dialog boxes on both paired devices. key > Connect. If necessary, verify that the same number To disconnect from a paired Bluetooth enabled device, highlight the device. Press the key > Disconnect. Related information Turn on or turn off Bluetooth technology, 330 I can't pair with a Bluetooth enabled device, 338 Switch to a paired Bluetooth enabled device during a call To perform this task, you must turn on Bluetooth technology. During a call, press the key > Activate <Bluetooth device>. Related information Turn on or turn off Bluetooth technology, 330 Share contacts with a paired Bluetooth enabled car kit 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Bluetooth Connections. 3. Highlight a Bluetooth enabled car kit. 4. Press the key > Transfer Contacts. Related information I can't share contacts with a paired Bluetooth enabled device, 339 I lose my connection with a Bluetooth enabled car kit, 339 Receive a media file using Bluetooth technology To perform this task, you must turn on Bluetooth technology. When a media file is sent to your BlackBerry smartphone using Bluetooth technology, a dialog box appears on the screen. 1. 2. In the Accept connection request dialog box, click Yes. In the Do you want to receive the incoming data dialog box, click Yes. Your smartphone stores each received file in the folder that matches each file's type. Related information Turn on or turn off Bluetooth technology, 330 Turn on or turn off Bluetooth technology, 330 333 Help Bluetooth technology Send a media file You can send your pictures and videos to applications that you have installed such as Facebook for BlackBerry smartphones, and YouTube for BlackBerry smartphones. You can select and send multiple picture files at one time. You can only send media files that you have added. 1. On the Home screen, click the Media icon. 2. Click a media type. 3. 4. Highlight a media file. 5. Press the If necessary, click a category. key. To send pictures or a video, click Send. Click a message type or an application. To send an audio file, click the send option for a message type. If necessary, turn on Bluetooth technology and choose a device or pair with a device. 6. Send and receive a contact card using Bluetooth technology You can send and receive contact cards directly through the Contacts application using Bluetooth technology. 1. On the Home screen, click the Contacts icon. 2. Click a contact. 3. Press the key > Send Contact Card > Send Using Bluetooth. To receive a contact card, in the Do you want to receive the incoming data dialog box that appears on the receiving device's screen, click Yes. Rename a paired Bluetooth enabled device 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Bluetooth Connections. 3. Highlight a paired Bluetooth enabled device. 4. Press the 5. 6. Press the In the Device Name field, change the name for the Bluetooth enabled device. key > Device Properties. key > Save. Delete a paired Bluetooth enabled device To perform this task, you must first disconnect your BlackBerry device from the Bluetooth enabled device. 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Bluetooth Connections. 3. Highlight a paired Bluetooth enabled device. 4. Press the key > Delete Device. 334 Help Bluetooth technology Make your BlackBerry device discoverable If you make your BlackBerry device discoverable, other Bluetooth enabled devices can detect your device. 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Bluetooth Connections. 3. Set the Discoverable field to 2 Minutes. After two minutes, the Discoverable field switches to No automatically. Related information I can't pair with a Bluetooth enabled device, 338 Bluetooth technology options Bluetooth profiles Depending on your BlackBerry device model and wireless network, some profiles might not be supported. Option Description Audio Source (A2DP) This profile allows you to output audio from your BlackBerry device to Bluetooth enabled devices that support stereo audio such as stereo headsets, speakers, and car kits. A/V Remote Control
(AVRCP) This profile allows you to use the buttons on a Bluetooth enabled headset to perform actions such as adjusting the volume or playing the next or previous media file on your BlackBerry device. Data Transfer This service allows you to connect your BlackBerry device to Bluetooth enabled devices that support the transfer of data such as media files. Desktop Connectivity This service allows you to connect your BlackBerry device to a Bluetooth enabled computer that is running BlackBerry Desktop Software so that you can synchronize your organizer data. Dial-Up Networking
(DUN) This profile allows you to use your BlackBerry device as a modem when it is connected to a Bluetooth enabled computer that is running BlackBerry Desktop Software. Handsfree (HFP) Headset (HSP) Message Access Profile (MAP) Serial Port Profile This profile allows you to connect your BlackBerry device to Bluetooth enabled headsets and car kits that support the Handsfree profile. This profile allows you to connect your BlackBerry device to Bluetooth enabled headsets that support the Headset profile. This profile allows you to use a Bluetooth enabled car kit with your BlackBerry device to notify you of new messages. This profile can also help you read, delete, browse, compose, and send messages. This profile allows you to connect your BlackBerry device to Bluetooth enabled devices that support desktop connectivity, wireless bypass, and data transfer. 335 Help Option SIM Access Wireless Bypass Bluetooth technology Description If your BlackBerry device uses a SIM card, this profile allows you to use a Bluetooth enabled car kit to control the SIM card on your BlackBerry device so that you can make and receive calls using the car kit. When you use this feature, data services (browser service, email messaging, PIN messaging, and MMS messaging) are not available on your device, and phone services are accessible only through the car kit. Before you can use this feature, you might need to enter a 16-digit alphanumeric code, generated by the car kit, on your BlackBerry device. This service allows you to connect your BlackBerry device to a Bluetooth enabled computer that is running the BlackBerry Desktop Software so that you can send and receive email messages and synchronize your organizer data without using a connection to the wireless network. To use this service, your email account must use a BlackBerry Enterprise Server. Turn off a Bluetooth profile 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Bluetooth Connections. 3. Press the key > Options. 4. 5. Press the In the Services section, clear the check box beside one or more Bluetooth profiles. key > Save. Related information Bluetooth profiles, 335 Prevent your device from making contacts available to other Bluetooth enabled devices 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Bluetooth Connections. 3. Press the key > Options. 4. Change the Contacts Transfer field. 5. Press the key > Save. To allow your device to make contacts available to other Bluetooth enabled devices again, change the Contacts Transfer field to All. Restrict outgoing calls 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Bluetooth Connections. 3. Press the key > Options. 4. Set the Allow outgoing calls field to Never or If Unlocked. 5. Press the key > Save. 336 Help Bluetooth technology Change the pairing name for your BlackBerry device 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Bluetooth Connections. 3. Press the key > Options. 4. 5. Press the In the Device Name field, type a name for your BlackBerry device. key > Save. Turn off Bluetooth connection notification 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Bluetooth Connections. 3. Press the key > Options. 4. Clear the LED Connection Indicator check box. 5. Press the key > Save. To turn on Bluetooth connection notification again, select the LED Connection Indicator check box. Turn off the prompt that appears when connecting or pairing 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Bluetooth Connections. 3. Highlight a paired Bluetooth enabled device. 4. Press the 5. Set the Trusted field to Yes. 6. Press the key > Save. key > Device Properties. To turn on the prompt again, set the Trusted field to Prompt. Set the message types that your Bluetooth enabled car kit notifies you of To perform this task, your Bluetooth enabled car kit must support the Message Access Profile (MAP). For more information about using Bluetooth technology with your car, see the documentation that came with your car. 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Bluetooth Connections. 3. Press the 4. Select the check box beside one or more message types. key > MAP Options. Encrypt data that you send or receive using Bluetooth technology To perform this task, the paired Bluetooth enabled device must support data encryption. 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 337 Help Bluetooth technology 2. Click Bluetooth Connections. 3. Press the key > Options. 4. Select the Encryption check box. 5. Press the key > Save. Turn off automatic reconnection to Bluetooth enabled devices By default, when you turn on your BlackBerry device, your device attempts to connect to the last Bluetooth enabled device that you used. 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Bluetooth Connections. 3. Press the key > Options. 4. Clear the Connect on Power Up check box. 5. Press the key > Save. Troubleshooting: Bluetooth technology I can't pair with a Bluetooth enabled device Try the following actions:
Verify that your BlackBerry smartphone is compatible with the Bluetooth enabled device. For more information, see the documentation that came with the Bluetooth enabled device. If you don't know the passkey for your Bluetooth enabled device, see the documentation that came with the Bluetooth enabled device. If your BlackBerry smartphone doesn't detect the Bluetooth enabled device that you want to pair with, try making your BlackBerry smartphone discoverable for a short period of time. Many car kits need to discover your BlackBerry smartphone rather than your BlackBerry smartphone discovering the car kit. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Networks and Connections > Bluetooth Connections. Click Add New Device. Click Listen. Bluetooth enabled devices can detect your BlackBerry smartphone for 2 minutes. Turn off encryption for Bluetooth connections between your BlackBerry smartphone and the Bluetooth enabled device. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Networks and Connections > Bluetooth Connections. Highlight a Bluetooth enabled device. Press the Properties. Clear the Encryption check box. Press the key > Save.
> Devices Related information Make your BlackBerry device discoverable, 335 My list of paired Bluetooth devices doesn't appear Try the following actions:
338 Help Bluetooth technology Verify that Bluetooth technology is turned on. Verify that you've added Bluetooth enabled devices to the paired Bluetooth enabled devices list. Related information Turn on or turn off Bluetooth technology, 330 Pair with a Bluetooth enabled device, 330 I can't type a passkey on a Bluetooth enabled device If you can't type a passkey on a Bluetooth enabled device, the passkey might already be defined. On your BlackBerry smartphone, in the Enter passkey for <device name> field, try typing 0000. I lose my connection with a Bluetooth enabled car kit Try the following actions:
Verify that your car kit is using the latest software version available. For more information about your Bluetooth enabled car kit's software version, see the documentation that came with your car kit. Move your BlackBerry smartphone to another location in your vehicle or turn your smartphone to face another direction. The location of your BlackBerry smartphone's Bluetooth antenna in relation to your car kit's Bluetooth antenna may affect the Bluetooth connection. I can't share contacts with a paired Bluetooth enabled device Try the following:
Verify that Bluetooth technology is turned on. Verify that your BlackBerry smartphone is paired with the Bluetooth enabled device. Verify that, in the Bluetooth options, the Contacts Transfer field is not set to Disabled. Verify that your BlackBerry smartphone is connected to a Bluetooth enabled device that supports the Handsfree profile or the Object Push profile. For more information about supported profiles, see the documentation that came with the Bluetooth enabled device. Related information Turn on or turn off Bluetooth technology, 330 Pair with a Bluetooth enabled device, 330 Share contacts with a paired Bluetooth enabled car kit, 333 339 Help Power and battery Power and battery Getting started: Power and battery About the battery You should only use the battery that Research In Motion specifies for use with your particular BlackBerry device model. If you use any other battery, you might invalidate any warranty provided with your device and you might create a risk of fire or explosion. For more information, see the Safety and Product Information booklet for your device. How to: Power and battery Turn off your device Depending on your theme, the location or name of the Power Off icon might differ from the location or name in this task. If you have not set your BlackBerry device to turn on and turn off automatically at specific times, press and hold the key. If you have set your device to turn on and turn off automatically at specific times, on the Home screen or in a folder, click the Power Off icon. If you want your device to stay turned off until you turn it on again, click Full Power Off. If you want your device to turn on again at the specified time or for alarm or calendar reminders, click Turn Off. Set your device to turn on and turn off automatically 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Auto On/Off. 3. 4. Specify the times when your BlackBerry device should turn on and turn off on weekdays. 5. 6. Specify the times when your device should turn on and turn off on weekends. 7. Press the In the Weekend section, select the Enabled check box. In the Weekday section, select the Enabled check box. key > Save. Reset the device Remove and reinsert the battery. 340 Help Power and battery Check the battery power level 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Device and Status Information. Tips: Extending battery life For full instructions, click the links under Related information at the bottom. Set your BlackBerry device to turn on and turn off automatically. On the Home screen or in a folder, click the Options icon. Click Device > Auto On/Off. You can set your device to turn off while you aren't using it for an extended period, like when you sleep. Data you receive when the device is turned off automatically updates when the device turns on. Set backlighting to remain on for a shorter period of time, and lower its brightness On the Home screen or in a folder, click the Options icon. Click Display > Screen Display. Turn off network connections you aren't using On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click a network connection to clear the check box. Close apps when you are finished with them. In an app, press the key > Close. When you switch from one app to another, some apps, such as the Browser app or the Music app, run in the background, which uses battery power. Switch your vibrating notifications to sound notifications or LED notifications, lower the volume of your sound notifications, or select a shorter ring tone Delete the original text from a reply message If your device has a camera flash, turn off the flash Keep your battery connections clean. Keeping the battery clean extends the life of your battery. Related information On the Home screen, click the Sound and Alert Profiles icon. Click Change Sounds and Alerts. When you are replying to a message, press the Delete Original Text. key >
On the Home screen, click the Camera icon. Click the flash icon at the bottom of the screen until the flash off indicator appears. Every few months, use a cotton swab or dry cloth to clean the metal contacts on the battery and the device. 341 Help Power and battery Set your device to turn on and turn off automatically, 340 Set options for backlighting, 264 Turn on or turn off a network connection, 292 Delete the original text from a reply message, 73 Change your ring tone, notifiers, or reminders, 18 342 Help Memory and media cards Memory and media cards How to: Memory and media cards About media cards Depending on your BlackBerry device model, you can insert a microSD media card into your device to take videos and extend the storage space that is available on your device for storing media files such as songs, ring tones, videos, or pictures. For more information about inserting a media card into your BlackBerry device, see the printed documentation that came with your device. Supported media cards Your BlackBerry device supports media card sizes up to 32 GB. Only microSD media cards are supported. Turn off media card support When you turn off media card support, your BlackBerry device cannot access the files that are on your media card. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device. 3. Click Storage. 4. Clear the Media Card Support check box. 5. Press the key > Save. Repair files stored on your media card or on your device CAUTION: If you run the repair feature on your BlackBerry device, your device might delete files that have errors from your media card or on your device. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Storage. 3. Press the 4. Complete the instructions on the screen. key > Repair. If your media card is still not repaired after you run the repair feature, you might want to try formatting it. Related information My smartphone doesn't recognize my media card, 197 343 Help Memory and media cards View the amount of available storage space on your device 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Storage. Related information The application memory on my device is low, 346 About compression Compression is designed to reduce the size of your BlackBerry device data while maintaining the integrity of that data. When compression is turned on, your device compresses all device data, including messages, contacts, calendar entries, tasks, and memos. You should keep compression turned on. If both compression and encryption are turned on, your device compresses device data before encrypting it. About file encryption File encryption is designed to protect files that you store on your BlackBerry device and on a media card that can be inserted in your device. You can encrypt the files on your device and on your media card using an encryption key that your device generates, your device password, or both. If you encrypt the files using an encryption key that your device generates, you can only access the files on your media card when the media card is inserted in your device. If you encrypt the files using your device password, you can access the files on your media card in any device that you insert your media card into, as long as you know the password for the device. Turn on encryption To encrypt data on your BlackBerry device, you must have set a password for your device. Depending on the amount of storage space available for storing files on your device, you might not be able to encrypt files on your device. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Encryption. 3. To encrypt data on your device, in the Device Memory section, select the Encrypt check box. 4. To encrypt files that are stored on a media card and on your device, in the Media Card section, select the Encrypt check box and do one of the following:
To encrypt files using an encryption key that your device generates, change the Mode field to Device Key. To encrypt files using your device password, change the Mode field to Device Password. To encrypt files using an encryption key and your device password, change the Mode field to Device Password &
Device Key. 5. To also encrypt media files such as pictures, songs, and videos, select the Include Media Files check box. 6. Press the key > Save. 344 Help Memory and media cards To stop encrypting data on your device, in the Device Memory section, clear the Encrypt check box. To stop encrypting files, in the Media Card section, clear the Encrypt check box. Tips: Memory and media cards Tips: Freeing and conserving storage space Try to maintain at least 400 KB of available application storage on your BlackBerry device. If you find that your device processes are unusually slow, try freeing storage space by deleting files that you don't need. Changing options for email messages, calendar entries, and media files might help you conserve storage space. For full instructions, click the links under Related information at the bottom. Check how much free storage space you have Delete unneeded files Delete browsing history and clear the cache On the Home screen or in a folder, click the Options icon. Click Device > Storage. On the Home screen or in a folder, click the Files icon. Find and highlight a file. Press the key > Delete. On the Home screen, click the Browser icon. Press the key > Options. Go to the Clear Browsing Data section. Reduce the amount of time that your device stores email messages and calendar entries On the Home screen, click the Messages icon or Calendar icon. Press the key > Options. Stop storing sent messages on your device On the Home screen, click the Messages icon. Press the key > Options > Email Preferences. Receive only the first section of long email messages, and choose whether to download more On the Home screen, click the Messages icon. Press the key > Options > Message Display and Actions. Store files on a media card instead of the device Reduce the size of pictures you take Your BlackBerry device supports media card sizes up to 32 GB. Only microSD media cards are supported. On the Home screen, click the Camera icon. Press the key > Options. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue. Related information Move, rename, or delete a file, 131 Set how long your device stores messages, 86 345 Help Memory and media cards Change how long your device stores calendar entries, 226 Stop storing messages sent from your computer on your device, 86 Stop storing messages sent from your device on your computer, 86 Receive only the first section of long email messages, 79 Change the size of pictures that you take, 167 View the amount of available storage space on your device, 344 The application memory on my device is low, 346 Troubleshooting: Memory and media cards The application memory on my device is low When the application memory available on your BlackBerry device is low, your device displays a dialog box that lists applications and languages that you don't use frequently. You can delete applications and languages in this list. Consider the following guidelines:
Verify that you have deleted old email messages and MMS messages, especially messages with attachments. Verify that you have deleted contacts that are already in your organization's address book. Verify that you have deleted media files from the device memory. If you recently updated your BlackBerry Device Software over the wireless network, verify that you have deleted the previous version of the BlackBerry Device Software. Verify that you have cleared the browser cache. Related information Tips: Freeing and conserving storage space, 25 View the amount of available storage space on your device, 344 346 Help Search Search How to: Search Search for an item You can search for help, contacts, documents, files, memos, pictures, videos, and more on your BlackBerry device. You can also choose to expand your search to the Internet. 1. On the Home screen, in the upper-right corner, click the search icon. 2. Type your search terms. To stop a search, press the key twice. Related information Change what happens when you type on the Home screen, 15 Search for an item using voice enabled search Voice enabled search might not be available in all languages. To complete this task, your BlackBerry device must be connected to the wireless network. 1. On the Home screen, in the upper-right corner, click the search icon. 2. Click the microphone icon. 3. Say your search terms. To stop a search, press the key twice. Set the types of items that are included in searches 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Search. 3. Specify the types of items that you want to include in searches. 4. Press the key > Save. Change the language for voice enabled search 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Input > Language. 3. Change the Voice Enabled Language field. 4. Press the key > Save. 347 Help Search Search for messages You can search for messages on your BlackBerry device. You might also be able to search for messages in the email application on your computer or in another associated email account if your email account uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. On the Home screen, click the Messages icon. To search for messages based on the subject, highlight a message. Press the To search for messages based on the sender, highlight a message. Press the To perform an advanced search, press the key > Search by > Subject. key > Search by > Sender. key > Search by > Advanced. Specify the search criteria. To save the search criteria, press the key > Save. Click Search. To search for messages using the criteria from your last advanced search, press the key > Search by > Advanced. Press the key > Last. Note: If you search for messages, your device does not search attachments. To stop a search, press the key. Message search criteria Field Search Messages Name Appears in Subject Message Include Encrypted Messages Service 348 Description Specify whether you search for messages that are on your BlackBerry device or for messages that are in an email application on your computer. Specify one or more contacts or email addresses that your device should search for in messages. To widen the search, you can also specify part of a name. Change the type of address field that your device should search in for the name or email address. Specify one or more words that your device should search for in the subject of messages. Specify one or more words that your device should search for in the body of messages. Specify whether your device searches encrypted messages, plain text messages, and digitally signed messages. If your device is associated with more than one email address, change the email account that your device should search in for messages. Not all email accounts support this feature. Help Field Folder Show Type Search Description Change the folder that your device should search for messages in. Change the status of messages that your device should search for. Change the type of messages that your device should search for. Do more with your message search results 1. 2. Press the In the search results, highlight a message. key. To view more available search results, click Get More Results. To add the message that you highlighted to your message inbox, click Add. To add all the messages from the search results to your message inbox, click Add All. To delete the search results, click Delete Search. To start a new search, click Search by. CAUTION: If you delete a message from the message search results, the message is also deleted from your message inbox or the email application on your computer. Search for text in a message, in a file, or on a webpage To search for text in a presentation, you must view the presentation in text view or in text and slide view. In a message, in a file, in an attachment, or on a webpage, press the 1. 2. Type the text. 3. Press the Enter key. key > Find or Find on Page. To search for the next instance of the text, press the key > Find Next or Find Next on Page. View, change, or delete a saved search 1. On the Home screen, click the Messages icon. 2. Press the key > Search by > Advanced. 3. Press the key. To view a list of saved searches, click Recall. To change a saved search, click Recall. Highlight a search. Press the Press the key > Save. key > Edit Search. Change the search criteria. To delete a saved search, click Recall. Highlight a search. Press the key > Delete Search. 349 Help Search Search for a contact in your organization's address book To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. key > Lookup. 1. On the Home screen, click the Contacts icon. 2. Press the 3. Type part or all of a contact name. 4. Press the 5. Press the key on the keyboard. key. To add a contact to your contact list, click Add to Contacts. To add all the contacts, click Add All to Contacts. To view information for a contact, click View. To delete a contact from the contact lookup results, click Delete. To delete the contact lookup results, click Delete Lookup. To start a new contact lookup, click Lookup. Tips: Search Do more with your message search results 1. 2. Press the In the search results, highlight a message. key. To view more available search results, click Get More Results. To add the message that you highlighted to your message inbox, click Add. To add all the messages from the search results to your message inbox, click Add All. To delete the search results, click Delete Search. To start a new search, click Search by. CAUTION: If you delete a message from the message search results, the message is also deleted from your message inbox or the email application on your computer. Troubleshooting: Search I don't get any voice enabled search results Try one of the following:
350 Help Search Verify that your BlackBerry device has a strong connection to the wireless network. Verify that the correct language is set for voice enabled search. Related information Check the status of network connections and services, 294 351 Help SIM card SIM card Depending on your wireless service provider and wireless network, your BlackBerry device might not use a SIM card. Getting started: SIM card About the SIM card phone book If your wireless service provider has set up your SIM card with a SIM card phone book, you can use the SIM card phone book to access contacts that you have added to your SIM card. The SIM card phone book is different from the contact list on your BlackBerry device. If you switch SIM cards, the contacts in the SIM card phone book change. You can add AND entries, such as emergency phone numbers, to your SIM card phone book. You can also search for AND entries or SDN entries. AND entries appear in plain text and SDN entries appear in bold. How to: SIM card Add a contact to your SIM card 1. 2. Press the 3. Type the contact information. 4. Press the In the contact list, press the key > New. key > Save. key > SIM Phone Book. Copy contacts from your SIM card to your contact list Depending on your wireless service provider and wireless network, this feature might not be supported. 1. 2. Press the In the contact list, press the key > Copy All To Contacts. key > SIM Phone Book. Note: If you try to copy a SIM card contact with a phone number that matches the phone number of a contact that already appears in your contact list, your BlackBerry device does not copy the SIM card contact. Copy a contact from your contact list to your SIM card 1. 2. Highlight a phone number. 3. Press the In the contact list, click a contact. key > Copy to SIM Phone Book. 352 Help SIM card 4. Press the key > Save. Store SIM card contacts on your wireless service provider's contact backup server Depending on your wireless service provider and your wireless service plan, you might be able to store your contacts on your wireless service provider's contact backup server. For more information, contact your wireless service provider. Replace or merge contacts on your wireless service provider's contact backup server When you insert a new SIM card in your BlackBerry device, you can choose to replace or merge that SIM card's phone book with the contacts that you have backed up on your wireless service provider's contact backup server. In order to so, you will need to sign up for your wireless service provider's contact backup service and you must have backed up your SIM card phone book to your wireless service provider's contact backup server. Insert a new SIM card into your device or switch your SIM card. 1. 2. On the Home screen, click the Contacts icon. 3. When prompted to sign up for contact backup service, select Yes. To replace your SIM card phone book with the contacts you backed up to your wireless service provider's contact backup server, click Delete. To merge your SIM card phone book with the contacts you backed up to your wireless service provider's contact backup server, click Do Not Delete. 4. Click Next. Change or delete a SIM card contact 1. key > SIM Phone Book. 2. Highlight a contact. In the contact list, press the To change a SIM card contact, press the To delete a SIM card contact, press the key > Edit. Change the contact information. Press the key > Delete. key > Save. Store text messages on your SIM card Depending on your wireless service provider and wireless network, this feature might not be supported. If your BlackBerry device uses a SIM card and you set your SIM card to store text messages, your text messages still appear in the Messages application. 1. On the Home screen, click the Messages icon. 2. Press the 3. Select the Leave Messages On SIM Card checkbox. key > Options. 353 Help SIM card 4. Press the key > Save. To stop storing text messages on your SIM card, clear the Leave Messages On SIM Card checkbox. If you clear this checkbox, your text messages are deleted from your SIM card. Change the display name for a phone number If your SIM card supports more than one phone number, you can personalize the display name for your phone numbers. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Advanced System Settings > SIM Card. 3. Highlight a phone number. 4. Press the 5. Type a display name for the phone number. 6. Press the key > Edit SIM Phone Number. key on the keyboard. About SIM card security You can protect your SIM card with a PIN code to add another level of security to your BlackBerry device. If you lock your SIM card with a PIN code, other people cannot use their SIM card in your device. Before you can use your SIM card in another device, you must type the PIN code. Protect your SIM card with a PIN code To get your SIM card PIN code, contact your wireless service provider. Note: If you type the SIM card PIN code incorrectly three times, your SIM card does not function. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Advanced System Settings > SIM Card. 3. Press the 4. Type your SIM card PIN code. 5. Press the key > Enable Security. key on the keyboard. Change the SIM card PIN code 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Advanced System Settings > SIM Card. 3. Press the key > Change PIN2 Code. 354 Help Security Security Getting started: Security Set a device password If you forget your BlackBerry device password, it can't be recovered. You can reset your password without knowing your current password by deleting all your device data. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Password. 3. Click Set Password. 4. Type a password. 5. Press the key > Save. To turn off your BlackBerry device password, clear the Enable check box. Lock or unlock your device You can lock the screen to avoid pressing it or making calls accidentally and, if you have set a BlackBerry device password, you can also lock your device with a password. Depending on how you or your administrator set your password options, if you do not use your device for a certain period of time, your device might lock with a password automatically. Do one of the following:
To lock the screen, press the To unlock the screen, press the To lock your device with a password, on the Home screen or in a folder, click the Password Lock icon. To unlock your device, enter your password. Press the key on the top of your device. key again. key. About permissions for third-party applications You can set permissions that control how third-party applications on your BlackBerry device interact with the other applications on your device. For example, you can control whether third-party applications can access data or the Internet, make calls, or use Bluetooth connections. 355 Help Security If you have added third-party applications to your device, your device is designed to prevent these applications from sending or receiving data without your knowledge. Before a third-party application sends or receives data, a dialog box prompts you to accept or deny the connection request. For a selected application, you can turn off this prompt for a specific location or resource. Set permissions for a third-party application Note: Changing permissions for third-party applications can significantly affect the operation of applications on your BlackBerry device. For more information about how changing these permissions might affect the operation of the applications on your device, contact your wireless service provider or administrator. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Application Management. To set permissions for a specific third-party application, highlight the application. Press the key > Edit Permissions. To set permissions for all third-party applications, press the key > Edit Default Permissions. 3. Expand Connections, Interactions, or User Data. 4. Change the permission fields. 5. Press the key > Save. About BlackBerry Balance technology If your BlackBerry device uses a BlackBerry Enterprise Server that supports BlackBerry Balance technology, your device can distinguish between work data and personal data. Your work data is treated differently than your personal data. For example, depending on the IT policies your administrator sets, your organization might prevent you from pasting work data into a personal email. Your administrator can delete only your work data from your device, and leave your personal data and applications intact. Some of your personal data might be deleted from your device if it overlaps with your work data (for example, a personal contact who works in your organization). For more information, contact your administrator. Work data and personal data If your BlackBerry device uses a BlackBerry Enterprise Server that supports BlackBerry Balance technology, the following data is considered to be for work use:
Email, appointments, and attachments that you send or receive from your work email account Contacts from your organization's address book, contacts associated with your work email account, and contacts using a domain specified by your administrator Files that you downloaded from your organization's network Organizer data, such as tasks and memos Third-party applications unless otherwise specified by your administrator The following data is considered to be for personal use:
356 Help Security Email, appointments, and attachments that you send or receive from a personal email account Contacts that you synchronize with a personal email account Text messages and PIN messages Messages that you send or receive using BlackBerry Messenger Phone, browser, maps, and media application data except for call logs and browser cache Passwords stored in the password keeper How to: Security Security basics About the device password If you set a BlackBerry device password, you'll be prompted to enter your password to unlock your device. If you forget your password, it can't be recovered. If you exceed the number of allowed password attempts, your device deletes all your device data for security reasons and you'll be prompted to set a new password. If your device uses a BlackBerry Enterprise Server, depending on the IT policies that have been set by your administrator, data on your media card might be deleted as well. For more information, contact your administrator. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue. Set a device password If you forget your BlackBerry device password, it can't be recovered. You can reset your password without knowing your current password by deleting all your device data. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Password. 3. Click Set Password. 4. Type a password. 5. Press the key > Save. To turn off your BlackBerry device password, clear the Enable check box. 357 Help Security Change the device password 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Password > Change Password. Lock or unlock your device You can lock the screen to avoid pressing it or making calls accidentally and, if you have set a BlackBerry device password, you can also lock your device with a password. Depending on how you or your administrator set your password options, if you do not use your device for a certain period of time, your device might lock with a password automatically. Do one of the following:
To lock the screen, press the To unlock the screen, press the To lock your device with a password, on the Home screen or in a folder, click the Password Lock icon. To unlock your device, enter your password. Press the key on the top of your device. key again. key. Lock your device when you insert it in the holster 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Password. 3. Select the Lock Handheld Upon Holstering check box. 4. Press the key > Save. Set a limit for device password attempts 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Password. 3. Change the Number of Password Attempts field. 4. Press the key > Save. Delete device data, third-party applications, or media card files Before you delete your BlackBerry device data or media card files, consider backing up these items so that you have a copy on your computer. CAUTION: If you have turned on encryption, the process for deleting all device data can take up to an hour to complete. You cannot stop the process after you start it. If you reset your device, the process restarts after the device restarts. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Security Wipe. To delete data from the messages application, contacts application, and other applications, select the Emails, Contacts, Etc check box. To delete all third-party applications that you have added, select the User Installed Applications check box. To delete all files from your media card, select the Media Card check box. 358 Help Security 3. Type blackberry. 4. Click Wipe Data. If you are preparing your device for resale and you have an email account that uses the BlackBerry Internet Service, to prevent messages from this account from being sent to your device, contact your wireless service provider to disassociate the account from your device. Password Keeper About the Password Keeper Use the Password Keeper to store all your passwords in one place. The Password Keeper is designed to protect your passwords with a Password Keeper password. When you type this password, the Password Keeper decrypts your passwords. You can also use the Password Keeper to generate random passwords that contain numbers, letters, and symbols. Add, change, or delete a password in the Password Keeper On the Home screen or in the Applications folder, click the Password Keeper icon. To add a password, press the To change a password, highlight a password. Press the key > New. Type the password information. Press the key > Save. key > Open. Change the password information. Press the key > Save. To delete a password, highlight a password. Press the key > Delete. Change the Password Keeper password 1. On the Home screen or in the Applications folder, click the Password Keeper icon. 2. Press the key > Change Password. Set a limit for password attempts in the Password Keeper 1. On the Home screen or in the Applications folder, click the Password Keeper icon. 2. Press the 3. Change the Password Attempts field. 4. Press the key > Options. key > Save. Copy a password 1. On the Home screen or in the Applications folder, click the Password Keeper icon. 2. Highlight a password. 3. Press the key > Copy Username or Copy Password. To clear the clipboard, press the Note: Passwords are not encrypted when they are on the clipboard. key > Clear Clipboard. 359 Help Security Prevent password copying 1. On the Home screen or in the Applications folder, click the Password Keeper icon. 2. Press the 3. Clear the Allow Clipboard Copy check box. 4. Press the key > Options. key > Save. Hide or show passwords in the Password Keeper 1. On the Home screen or in the Applications folder, click the Password Keeper icon. 2. Press the key > Options. To hide passwords in the Password Keeper, clear the Show Password checkbox. To show passwords in the Password Keeper again, select the Show Password checkbox. 3. Press the key > Save. Generate a random password 1. On the Home screen or in the Applications folder, click the Password Keeper icon. 2. Press the 3. Press the 4. Press the key > New. key > Random Password. key > Save. Set criteria for randomly generated passwords 1. On the Home screen or in the Applications folder, click the Password Keeper icon. 2. Press the 3. Set the random password fields. 4. Press the key > Options. key > Save. Encryption About encrypting data on your device When encryption for data on your BlackBerry device is turned on, your device uses a private key to encrypt data as it is stored on your device, including data that your device receives when it is locked. Your device decrypts data as you access it. You can set encryption to include or exclude your contacts. If you turn on encryption for contacts and you receive a call when your device is locked, the caller name does not appear on the screen. If you use a smart card certificate for authentication, depending on the smart card, you might also be able to use one of your smart card certificates to provide two-factor encryption. In order to access the encrypted content, you must provide your device password and also connect your device to your smart card reader. 360 Help Security When you lock your device, an open lock indicator appears at the top of the screen to indicate that your device is in the process of securing your data, which includes deleting a copy of the private key from the temporary device memory. A lock indicator appears at the top of the screen when your device has deleted the key. About file encryption File encryption is designed to protect files that you store in the BlackBerry device memory and on a media card that can be inserted in your device. You can encrypt the files in the device memory and on your media card using an encryption key that your device generates, your device password, or both. If you encrypt the files using an encryption key that your device generates, you can only access the files on your media card when the media card is inserted in your device. If you encrypt the files using your device password, you can access the files on your media card in any device that you insert your media card into, as long as you know the password for the device. Turn on encryption To encrypt data on your BlackBerry device, you must have set a password for your device. Depending on the amount of storage space available for storing files on your device, you might not be able to encrypt files on your device. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Encryption. 3. To encrypt data on your device, in the Device Memory section, select the Encrypt check box. 4. To encrypt files that are stored on a media card and on your device, in the Media Card section, select the Encrypt check box and do one of the following:
To encrypt files using an encryption key that your device generates, change the Mode field to Device Key. To encrypt files using your device password, change the Mode field to Device Password. To encrypt files using an encryption key and your device password, change the Mode field to Device Password &
Device Key. 5. To also encrypt media files such as pictures, songs, and videos, select the Include Media Files check box. 6. Press the key > Save. To stop encrypting data on your device, in the Device Memory section, clear the Encrypt check box. To stop encrypting files, in the Media Card section, clear the Encrypt check box. Set encryption strength If encryption of data that is stored on your BlackBerry device is turned on, you can set the strength of the encryption that your device uses to protect data that you receive when your device is locked. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Encryption. 3. Change the Strength field. 4. Press the key > Save. 361 Help Security Use a certificate to encrypt the encryption keys on your device To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. If you have encryption for data that is stored on your BlackBerry device turned on and your smart card reader supports this feature, you might be able to use a certificate from the smart card to encrypt the encryption keys on your device. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Encryption. 3. Select the Two-factor Protection check box. 4. Press the key > Save. About encryption keys If your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server or BlackBerry Desktop Redirector, your device is designed to use an encryption key to protect data as it travels between the BlackBerry Enterprise Server or BlackBerry Desktop Redirector and your device. You should generate a new encryption key every 2 weeks. Generate an encryption key To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. If your email account uses a BlackBerry Enterprise Server that does not support this feature, you can generate an encryption key using the BlackBerry Desktop Software, if it includes the email settings tool. For more information, see the Help in the BlackBerry Desktop Software. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Security Status Information. 3. Highlight a service. 4. Press the key. 5. Click Regenerate Encryption Key. Memory cleaning About memory cleaning Memory cleaning is designed to delete sensitive data from the temporary memory on your BlackBerry device. Examples of sensitive data include sensitive data in the cache for the key store browser, unencrypted data from email messages, LDAP authentication passwords, and data from certificate and key searches. When memory cleaning is turned on, the memory cleaning application is designed to delete sensitive data automatically in the following situations:
362 Help Security when you insert your device in a holster when you do not use your device for a specified period of time when you synchronize with your computer when you change the time or the time zone for your device when you lock your device Turn on memory cleaning 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Memory Cleaning. 3. Select the Enable check box. 4. Press the key > Save. Change when your device deletes sensitive data from the temporary device memory 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Memory Cleaning. To prevent your BlackBerry device from deleting sensitive data when you insert your device in a holster, clear the Clean When Holstered check box. To prevent your device from deleting sensitive data when your device remains idle for a specified period of time, clear the Clean When Idle check box. To change how long your device waits after you stop using it before it deletes sensitive data, change the Idle Timeout field. 3. Press the key > Save. Delete sensitive application data from the temporary device memory 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Memory Cleaning. 3. To delete sensitive data for all applications, click Clean. View the icon for the memory cleaning application on the Home screen 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Memory Cleaning. 3. Select the Place Memory Cleaner Shortcut on Homescreen check box. 4. Press the key > Save. 363 Help Security Certificates About certificates A certificate is a digital document that binds the identity and public key of a certificate subject. If your email account uses a BlackBerry Enterprise Server that supports this feature, you can download certificates over the wireless network from a certificate authority profile that is provided by your administrator. The certificate authority signs the certificate to verify that it can be trusted. Depending on your organization, enrollment for a certificate might be required and might also occur automatically. Certificate basics Download a certificate from an LDAP-enabled server or DSML-enabled server 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificates. 3. Press the 4. Specify the search criteria. 5. Press the 6. Click a certificate. 7. Click Add Certificate to Key Store. key > Fetch Certificates. key > Search. About certificate enrollment If your email account uses a BlackBerry Enterprise Server that supports this feature, you can download certificates over the wireless network from a certificate authority profile provided by your administrator. Depending on your organization, enrollment for a certificate might be required and might also occur automatically. When you enroll with a certificate authority profile, the latest certificate is downloaded to your BlackBerry device and added to your certificate list. The certificate authority profile shows the status of the certificate. If the certificate is scheduled to expire soon you can re-enroll with the certificate authority profile to receive an updated certificate. Download a certificate from a certificate authority To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. If your administrator has provided you with a certificate authority profile, you can enroll with the profile to download a certificate to your BlackBerry device. If the certificate is scheduled to expire soon, you can re-enroll to receive an updated certificate. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificate Enrollment > Enroll or Re-enroll. 364 Help Security 3. If necessary, type the credentials that you use to connect to your organization's network. To hide the screen for the certificate authority profile while the request is being processed, press the return to this screen, on the Home screen, click the Certificate Authority Profile icon. key > Hide. To Import a certificate or PGP key that is saved on your device 1. On the Home screen or in a folder, click the Media icon or Files icon. 2. Find and highlight a certificate or PGP key. 3. Press the key > Import Certificate or Import PGP Key. To view the certificate or PGP key, press the key > Display Certificate or Display PGP Key. Import a certificate or PGP key from a media card 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificates or PGP. 3. Press the key > Show Media Card Certificates or Show Media Card PGP Keys. To view the certificate or PGP key, press the key > Display Certificate or Display PGP Key. View properties for a certificate 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificates. 3. Click a certificate. Certificate properties Property Revocation Status Trust Status Expiration Date Description This field displays the revocation status of the certificate at a specified date and time. This field displays the trust status of the certificate chain. A certificate can be explicitly trusted (the certificate itself is trusted), implicitly trusted (the root certificate in the certificate chain is trusted on your BlackBerry device), or not trusted (the certificate is not explicitly trusted and the root certificate in the certificate chain is not trusted or does not exist on your device). This field displays the expiration date of the certificate, as specified by the certificate issuer. 365 Help Security Property Certificate Type Public Key Type Subject Issuer Serial Number Key Usage Subject Alt Name Signature Algorithm SHA1 Thumbprint MD5 Thumbprint Description This field displays the certificate format. Your device supports X.509 and WTLS certificate formats. This field displays the standard to which the public key complies. Your device supports RSA, DSA, Diffie-Hellman, and ECC keys. This field displays information about the certificate subject. This field displays information about the certificate issuer. This field displays the certificate serial number in hexadecimal format. This field displays approved uses of the public key. This field displays an alternate email address for the certificate subject, if an alternate email address is available. This field displays the algorithm that the certificate issuer used to generate the digital signature. This field displays the SHA-1 digital thumbprint of the certificate. This field displays the MD5 digital thumbprint of the certificate. View one type of certificate in the certificate list 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificates. 3. Press the 4. Click one of the following menu items:
key. Show Personal Certificates Show Others' Certificates Show CA Certificates Show Root Certificates To view all the certificates on your BlackBerry device, press the key > Show All Certificates. Send a certificate When you send a certificate, your BlackBerry device sends the public key, but does not send the corresponding private key. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificates. 366 Help Security 3. Highlight a certificate. 4. Press the key > Send via Email or Send via PIN. Delete a certificate 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificates. 3. Highlight a certificate. 4. Press the key > Delete. View the certificate chain for a certificate 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificates. 3. Highlight a certificate. 4. Press the key > Show Chain. Certificate status Status indicators for certificates and certificate authority profiles Status indicators for certificates Indicator Description The certificate has a corresponding private key that is stored on your BlackBerry device or a smart card. The certificate chain is trusted and valid, and the revocation status of the certificate chain is good. The revocation status of the certificate chain is unknown, or a public key for a certificate in the certificate chain is weak. The certificate is untrusted or revoked, or a certificate in the certificate chain is untrusted, revoked, expired, not valid, or cannot be verified. Status indicators for certificate authority profiles Indicator Description A valid certificate is associated with the certificate authority profile. A new certificate is being retrieved because the current certificate is scheduled to expire soon. The enrollment request is pending approval from the certificate authority. 367 Help Security Indicator Description Enrollment with the certificate authority profile is pending because an action from the user is required to continue, or because enrollment is scheduled to occur later. Enrollment with the certificate authority profile is required and will occur automatically. Check the revocation status of a certificate or certificate chain 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificates. 3. Highlight a certificate. 4. Press the key > Fetch Status or Fetch Chain Status. Change the trust status of a certificate Depending on the types of certificates that your administrator allows, you might not be able to trust some types of certificates. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificates. 3. Highlight a certificate. 4. Press the 5. key > Trust or Distrust. If you are trusting a certificate, do one of the following:
To trust the highlighted certificate, click Selected Certificate. To trust the highlighted certificate and all the other certificates in the chain, click Entire Chain. Revoke a certificate If you revoke a certificate, the certificate is revoked only in the key store on your BlackBerry device. Your device does not update the revocation status on the certificate authority or CRL servers. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificates. 3. Highlight a certificate. 4. Press the 5. Change the Reason field. 6. Click OK. key > Revoke > Yes. To cancel a certificate hold, highlight the certificate. Press the key > Cancel Hold. 368 Help Security Certificate revocation reasons Reason Unknown Key Compromise CA Compromise Description The revocation reason does not match any of the predefined reasons. A person who is not the key subject might have discovered the private key value. Someone might have revealed the private key of the certificate issuer. Change in Affiliation The certificate subject no longer works for the organization. Superseded A new certificate is replacing an existing certificate. Cessation of Operation The certificate subject no longer requires the certificate. Certificate Hold You want to revoke the certificate temporarily. Certificate options Change the display name for a certificate 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificates. 3. Highlight a certificate. 4. Press the 5. Type a display name for the certificate. 6. Click OK. key > Change Label. Add an email address to a certificate 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificates. 3. Highlight a certificate. 4. Press the 5. Press the 6. Do one of the following:
key > Associate Addresses. key > Add Address. Click a contact. Click Use Once. Type an email address. Press the 7. Press the key > Save. key on the keyboard. Turn off the display name prompt that appears when you add a certificate to the key store 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificates. 369 Help Security key > Fetch Certificates. key > Options. 3. Press the 4. Press the 5. Clear the Prompt for Label checkbox. 6. Press the key > Save. When you add a certificate, your BlackBerry device uses the certificate subject as the name for the certificate. Turn off the fetch status prompt that appears when you add a certificate to the key store 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificates. 3. Press the 4. Press the key > Fetch Certificates. key > Options. To download the revocation status of a certificate when you add it to the key store, change the Fetch Status field to Yes. To add a certificate to the key store without downloading the revocation status, change the Fetch Status field to No. 5. Press the key > Save. Change how often a certificate authority profile checks certificate status Depending on your organization, you might be able to change how often a certificate authority profile checks the status of its certificate. If the certificate is scheduled to expire soon you can re-enroll with the certificate authority profile to receive an updated certificate. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificate Enrollment. 3. Change the Certificate Revocation Check Interval field. 4. Press the key > Save. PGP keys About PGP keys If your email account uses a BlackBerry Enterprise Server that supports this feature, you can download PGP keys over the wireless network from a certificate server provided by your administrator. Depending on your organization, enrollment for a certificate might be required and might also occur automatically. PGP keys allow you to send and receive PGP messages using your BlackBerry device if you are already sending and receiving PGP messages on your computer. 370 Help Security PGP key basics Download a PGP key from an LDAP-enabled server If you use the PGP Universal Server, you might not be able to download PGP keys from an LDAP-enabled server. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > PGP Keys. 3. Press the 4. Specify the search criteria. 5. Press the 6. Click a PGP key. 7. Click Add PGP Key to Key Store. key > Fetch PGP Keys. key > Search. Download a personal PGP key from the PGP Universal Server 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > PGP. 3. Press the key > Download Keys. Download an updated PGP key from an LDAP-enabled server 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > PGP. 3. Highlight a PGP key. 4. Press the key > Fetch Updated PGP Key. Import a certificate or PGP key that is saved on your device 1. On the Home screen or in a folder, click the Media icon or Files icon. 2. Find and highlight a certificate or PGP key. 3. Press the key > Import Certificate or Import PGP Key. To view the certificate or PGP key, press the key > Display Certificate or Display PGP Key. Import a certificate or PGP key from a media card 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificates or PGP. 3. Press the key > Show Media Card Certificates or Show Media Card PGP Keys. To view the certificate or PGP key, press the key > Display Certificate or Display PGP Key. 371 Help Security View properties for a PGP key 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > PGP. 3. Click a PGP key. 4. Click View Subkey. PGP key properties Property Revocation Status Trust Status Creation Date Expiration Date Email Address Public Key Type Key Usage Fingerprint Description This field displays the revocation status of the PGP key at a specified date and time. This field displays the trust status of the PGP key. A PGP key can be explicitly trusted (the PGP key itself is trusted), implicitly trusted (the PGP key is associated with a private key on your BlackBerry device), or not trusted (the PGP key is not explicitly trusted and is not associated with a trusted PGP key on your device, and a chain of digital signatures to a trusted key does not exist). This field displays the date that the PGP Universal Server generated the PGP key. This field displays the date that the PGP Universal Server specified as the expiration date of the PGP key. This field displays the email address that is associated with the PGP key. Multiple Email Address fields might appear. This field displays the standard to which the public key complies. Your device supports RSA, DSA, and Diffie-Hellman keys. This field displays approved uses of the PGP key. This field displays the PGP key fingerprint in hexadecimal format. Send a PGP key When you send a PGP key, your BlackBerry device sends the public key, but does not send the corresponding private key. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > PGP. 3. Highlight a PGP key. 4. Press the key > Send via Email or Send via PIN. Delete a PGP key 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > PGP. 372 Help Security 3. Highlight a PGP key. 4. Press the key > Delete. Clear the PGP data cache The PGP data cache contains cached PGP public keys and the PGP Universal Server policy that your BlackBerry device downloads from the PGP Universal Server. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > PGP. 3. Press the key > Clear Universal Cache. The next time that you send a PGP protected message, your device downloads an updated PGP Universal Server policy and updated PGP public keys from the PGP Universal Server. PGP key status PGP key status indicators Indicator Description The PGP key has a corresponding private key that is stored on your BlackBerry device. The PGP key is trusted and valid, and the revocation status of the PGP key is good. The revocation status of the PGP key is unknown or the key is weak. The PGP key is untrusted, revoked, expired, not valid, or cannot be verified. Check the revocation status of a PGP key 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > PGP. 3. Highlight a PGP key. 4. Press the key > Fetch Status. Change the trust status of a PGP key 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > PGP. 3. Highlight a PGP key. 4. Press the key > Trust or Distrust. 373 Help Security Revoke a PGP key If you revoke a PGP key, the PGP key is revoked only in the key store on your BlackBerry device. Your device does not update the revocation status on the PGP Universal Server. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > PGP. 3. Highlight a PGP key. 4. Press the 5. Change the Reason field. 6. Click OK. key > Revoke > Yes. PGP key revocation reasons Reason Unknown Superseded Key Compromise Key Retired User ID Invalid PGP key options Description The revocation reason does not match any of the predefined reasons. A new PGP key is replacing an existing PGP key. A person who is not the key subject might have discovered the private key value. The PGP key is no longer used. The user information for the PGP key is not valid. Change the display name for a PGP key 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > PGP. 3. Highlight a PGP key. 4. Press the key > Change Label. 5. Type a display name for the PGP key. 6. Click OK. Turn off the display name prompt that appears when you add a PGP key to the key store 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > PGP. 3. Press the 4. Press the 5. Change the Prompt for Label field to No. key > Fetch PGP Keys. key > Options. 374 Help Security 6. Press the key > Save. When you add a PGP key, your BlackBerry device uses the name that the PGP Universal Server set for the key when it generated the key. Turn off the fetch status prompt that appears when you add a PGP key to the key store 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > PGP. 3. Press the 4. Press the key > Fetch PGP Keys. key > Options. To download the revocation status of a PGP key when you add it to the key store, change the Fetch Status field to Yes. To add a PGP key to the key store without downloading the revocation status, change the Fetch Status field to No. 5. Press the key > Save. Certificate servers Add a certificate server 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificate Servers. 3. Press the 4. Specify information for the certificate server. 5. Press the key > New Server. key > Save. Change connection information for a certificate server 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificate Servers. 3. Highlight a certificate server. 4. Press the 5. Change the connection information for the certificate server. 6. Press the key > Save. key > Edit. Connection options for OCSP and CRL servers Option Friendly Name Server URL Description Type a display name for the certificate server. Type the web address of the certificate server. 375 Help Security Connection options for LDAP-enabled servers and DSML-enabled servers Option Friendly Name Server Name Base Query Port Authentication Type Connection Type Description Type a display name for the server. Type the network address of the server. Type the base query information for the server using X.509 certificate syntax (for example, o=test.rim.net). Type the port number for your organizations network. The default port number is 389. Specify whether you must log in to the server. Specify whether your BlackBerry device uses an SSL connection or a TLS connection to connect to the server. Send connection information for a certificate server 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificate Servers. 3. Highlight a certificate server. 4. Press the key > Email Server or PIN Server. Delete a certificate server 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificate Servers. 3. Highlight a certificate server. 4. Press the key > Delete. Key store About the key store The key store on your BlackBerry device might store the following items. To access these items in the key store, you must type a key store password. Personal certificates (certificate and private key pairs) Certificates that you download using the certificate synchronization tool of the BlackBerry Desktop Software Certificates that you download from an LDAP-enabled server or DSML-enabled server Certificates that you download from a certificate authority profile Certificates that you import from your device or a media card 376 Help Security Certificates that you add from a message Root certificates that are included in the BlackBerry Desktop Software Personal PGP keys (public and private key pairs) PGP public keys that you download from an LDAP-enabled server PGP public keys that you import from your device or a media card PGP public keys that you add from a message Change the key store password 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Key Stores. 3. Press the key > Change Key Store Password. Synchronize the key store password with the device password If you synchronize the key store password with your BlackBerry device password, when you change your device password, the key store password changes to match it automatically. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Key Stores. 3. Change the Use Device Password as Key Store Password field to Yes. 4. Press the key > Save. Change when your device deletes the key store password 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Key Stores. 3. Change the Key Store Password Timeout field. 4. Press the key > Save. To access private keys after your BlackBerry device deletes the key store password, you must type your key store password. Add contacts to your Contacts application automatically when you add items to the key store 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Key Stores. 3. Select the Add Certificate Email to Contacts check box. 4. Press the key > Save. Change the service that your device uses to download certificates Depending on your organization, you might not be able to change the service that your BlackBerry device uses to download certificates. For more information, contact your administrator. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Key Stores. 3. Change the Certificate Service field. 377 Help Security 4. Press the key > Save. Turn off automatic backup and restore of key store data By default, items in the key store on your BlackBerry device are backed up or restored when you back up or restore your device data. For security reasons, If you do not want to back up your private key to your computer or restore your private key from your computer, you can turn off automatic backup and restore of key store data. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Key Stores. 3. Clear the Allow Key Store Backup/Restore check box. 4. Press the key > Save. To turn on automatic backup and restore of key store data, select the Allow Key Store Backup/Restore check box. Change the refresh rate for certificate revocation lists 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Key Stores. 3. 4. Press the In the Certificate Status section, change the Expires After field. key > Save. Your BlackBerry device downloads a new revocation status automatically when your device uses a key store item with a status that is older than the time limit that you set. Reject certificate revocation lists from unverified CRL servers 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Key Stores. 3. Clear the Accept Unverified CRLs check box. 4. Press the key > Save. Your BlackBerry device rejects certificate revocation lists from CRL servers that the BlackBerry MDS Connection Service cannot verify. Smart cards About using a smart card with your device Smart cards store certificates and private keys. You can use a smart card reader to import certificates from a smart card to the key store on your BlackBerry device, but you cannot import private keys. As a result, private key operations such as signing and decryption use the smart card, and public key operations such as verification and encryption use the public certificates on your device. If you use a smart card certificate to authenticate with your device, after you connect your smart card reader to your device, your device requests authentication from the smart card each time that you unlock your device. 378 Help Security You can install multiple smart card drivers on your device, including drivers for microSD smart cards, but you can only authenticate to one smart card at a time. If you are authenticating using a microSD smart card and you want to transfer media files between your microSD smart card and your computer in mass storage mode, you must temporarily turn off two-factor authentication or select a different authentication option. If the S/MIME Support Package for BlackBerry devices is installed on your device, you can use smart card certificates to send S/MIME-protected messages. Turn on two-factor authentication To perform this task, you must have set a password for your BlackBerry device and have the smart card password that you received with your smart card. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Password. To use a smart card and your device password to unlock your device, set the Authentication Type field to Smart Card. To use your connected smart card reader (even if the smart card is not inserted) and your device password to unlock your device, set the Authentication Type field to Proximity. Select the Prompt for Device Password check box. 3. Press the key > Save. Import a certificate from a smart card 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificates. 3. Press the 4. Type your smart card password. 5. Select the check box beside a certificate. 6. Click OK. 7. Type your key store password. 8. Click OK. key > Import Smart Card Certs. Lock your device when you remove your smart card from your smart card reader 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Password. 3. 4. Change the Lock On Card Removal field to Enabled. 5. Press the If necessary, change the User Authenticator field to Smart card. key > Save. 379 Help Security About smart password entry If you use advanced authentication and your BlackBerry device password or smart card password is numeric, you might be able to use smart password entry in some password fields. When smart password entry is turned on, your device is designed to remember the format of a password that you type in a password field. When you type the password again, your device applies a smart password filter to the password field. If the password is numeric, a 123 indicator appears beside the password field. If the password is alphanumeric, an ABC indicator appears beside the password field. To use smart password entry, advanced authentication must be turned on and the correct smart card driver and smart card reader must be installed on your device. Turn off smart password entry To perform this task, you must be using a smart card and a password to unlock your BlackBerry device. You can turn off smart password entry to reduce the chance that someone might guess your device password or smart card password based on the smart password filter that your device applies to password fields. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Password. 3. 4. Set the Smart Password Entry field to Disabled. 5. Press the If necessary, change the User Authenticator field to Smart Card. key > Save. To turn on smart password entry again, set the Smart Password Entry field to Enabled. Switch smart password filters In a blank password field, press the Enter key. The indicator for the new smart password filter appears beside the password field. Prerequisites: Using authentication certificates Your BlackBerry device must have the correct smart card driver and smart card reader driver installed. You must have imported a certificate from your smart card that you can use for signing and verification. You must turn on advanced authentication. You must have set a device password. You must have the smart card password that you received with your smart card. Use a certificate to authenticate your smart card To perform this task, you must be using a smart card and a password to unlock your BlackBerry device. 380 Help Security If you use a certificate to authenticate your smart card, the certificate authenticates your smart card whenever you use your smart card to unlock your device. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Password. 3. 4. Change the Authentication Certificate field. 5. Press the If necessary, change the User Authenticator field to Smart card. key > Save. To stop using a certificate to authenticate your smart card, set the Authentication Certificate field to None. Check the status of your authentication certificate automatically To perform this task, you must be using a smart card and a password to unlock your BlackBerry device. 1. On the Home screen or in a folder, click the Options icon. 2. Click Password. 3. 4. Change the Certificate Status Check field. 5. Press the If necessary, change the User Authenticator field to Smart Card. key > Save. If your device checks the status of your authentication certificate and finds that it is revoked or expired, your device locks. Store the passphrase for your smart card on your device 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Smart Card. 3. Select the PIN Caching check box. 4. Press the key > Save. Your BlackBerry device stores the passphrase for the same length of time as it stores your key store password. Turn off notification for smart card connections 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Smart Card. 3. Clear the LED Session Indicator check box. 4. Press the key > Save. To turn on notification for smart card connections, select the LED Session Indicator check box. VPN settings Depending on the options that your administrator has set for you, this feature might not be supported. 381 Help Security About VPN profiles A VPN profile contains the information that you require to log in to your organization's network over VPN. Depending on your organization, you might have more than one VPN profile on your BlackBerry device. For more information about VPN profiles, contact your administrator. Log in to a VPN Your email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. If you use a software token to log in to a VPN, the software token must be on your device and the software token information that appears in the VPN profile must be correct. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > VPN. 3. To connect to your organization's network, click Log in. Change the user name and password for a VPN profile 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > VPN. 3. Highlight a VPN profile. 4. Press the 5. 6. 7. Press the In the Username field, type a new user name. In the Password field, type a new password. key > Save. key > Edit. About software tokens You might need a software token to log in to a VPN. A software token includes a token code that your device regenerates periodically and a PIN. For more information about software tokens, contact your administrator. Change the software token for a VPN profile To perform this task, the software token that you want to use must be installed on your BlackBerry device. For more information, contact your administrator. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > VPN. 3. Highlight a VPN profile. 4. Press the 5. Change the Software Token Serial Number field. 6. Press the key > Save. key > Edit. 382 Help Security Change the PIN for a software token on your device 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Software Tokens. 3. Click a software token > Specify PIN. Verify security software manually Security self-tests are designed to verify that security software is implemented correctly on your BlackBerry device. The tests should run automatically after you restart your device, but you can also verify security software manually. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Security Status Information. 3. Press the key > Verify Security Software. Third-party application control About permissions for third-party applications You or your administrator can set permissions that control how third-party applications on your BlackBerry device interact with the other applications on your device. For example, you can control whether third-party applications can access data or the Internet, make calls, or use Bluetooth connections. If you have added third-party applications to your device, your device is designed to prevent these applications from sending or receiving data without your knowledge. Before a third-party application sends or receives data, you might be prompted to accept or deny the connection request. For a selected application, you can change this prompt for a specific location or resource. Set permissions for a third-party application Note: Changing permissions for third-party applications can significantly affect the operation of applications on your BlackBerry device. For more information about how changing these permissions might affect the operation of the applications on your device, contact your wireless service provider or administrator. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Application Management. To set permissions for a specific third-party application, highlight the application. Press the key > Edit Permissions. To set permissions for all third-party applications, press the key > Edit Default Permissions. 3. Expand Connections, Interactions, or User Data. 4. Change the permission fields. 5. Press the key > Save. 383 Help Security Reset connection permissions for third-party applications 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Application Management. 3. Press the 4. Press the 5. Press the key > Edit Default Permissions. key > Reset All Firewall Prompts. key > Apply Defaults to All. About direct Internet connections for third-party applications Some third-party applications that you add to your BlackBerry device might require a direct TCP or HTTP connection to the Internet. For example, a stock price application might need to connect to the Internet to retrieve the latest stock prices. You might have to set the APN that the third-party application uses for this connection. Set up a direct Internet connection for a third-party application To get the user name and password for the APN, contact your wireless service provider. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Advanced System Settings > TCP IP. 3. Type the APN information. 4. Press the key > Save. Turn on safe mode When you start your BlackBerry device, you can turn on safe mode to prevent third-party applications from running automatically. This safe mode enables you to troubleshoot or remove any unwanted applications. 1. Remove and reinsert the battery. 2. When the red LED light goes out, press and hold the Escape key as the device is loading. 3. When the dialog appears, click OK. When safe mode is on, a safe mode indicator appears in the device status section of the Home screen. To turn off safe mode, repeat step 1. Turn off a prompt for a third-party application connection 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Application Management. 3. Highlight a third-party application. 4. Press the key > Edit Permissions > Prompt Exceptions. To allow the application to connect to a specific location or resource without displaying a prompt, click Add Allow. Specify a protocol and, if necessary, the domain. 384 Help Security To prevent the application from connecting to a specific location or resource without displaying a prompt, click Add Deny. Specify a protocol and, if necessary, the domain. 5. Press the key > Save. Interaction permissions for third-party applications Permission Description Cross Application Communication Device Settings Media Application Management Themes Input Simulation Browser Filtering Recording Security Timer Reset Specify whether third-party applications can communicate and share data with other applications on your BlackBerry device. Specify whether third-party applications can turn on or turn off your device or change device options, such as display options. Specify whether third-party applications can access media files on your device. Specify whether third-party applications can add or delete application modules or access module information such as an application name or version. Specify whether your device can use third-party applications as a source for customized themes. Specify whether third-party applications can simulate actions, such as pressing a key on your device. Specify whether third-party applications can register browser filters with the browser on your device to add, change, or delete website content before it appears in your browser. Specify whether third-party applications can take screen shots of your device screen or use other applications on your device to take pictures or recordings. Specify whether third-party applications can reset the duration that your device remains unlocked after you stop using it. Data permissions for third-party applications Permission Email Description Set whether third-party applications can access email messages, text messages, or PIN messages on your BlackBerry device. 385 Help Security Permission Organizer Data Files Security Data Description Set whether third-party applications can access organizer data such as contacts, calendar entries, tasks, or memos. Set whether third-party applications can access files that you store on your device. For example, you can set whether third-party applications can access files that you transfer to your device using Bluetooth technology or the media manager tool of the BlackBerry Desktop Software. Set whether third-party applications can access certificates or keys in the key store on your device. Connection permissions for third-party applications Permission USB Bluetooth Phone Location Data Server Network Internet Description Set whether third-party applications can use physical connections, such as a USB cable or RS-232 cable, that you have set up for your BlackBerry device. Set whether third-party applications can use Bluetooth connections. Set whether third-party applications can make calls or access call logs. Set whether third-party applications can use your GPS location information. Set whether third-party applications can access the Internet or your organization's intranet using your organization's network. Set whether third-party applications can access the Internet through your wireless service provider (for example, using a direct Internet connection or WAP gateway). Wi-Fi (if supported) Set whether third-party applications can use Wi-Fi connections. Tips: Security Tips: Keeping your information safe You can take some simple steps to help prevent the information on your BlackBerry device from being compromised, such as avoiding leaving your device unattended. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue. 386 Help Security For full instructions, click the links under Related information at the bottom. On the Home screen or in a folder, click the Options icon. Click Security > Password. On the Home screen or in a folder, click the Options icon. Click Security > Encryption. Use the backup tool in the BlackBerry Desktop Software to back up your device data. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/
desktop and select the appropriate option for your computer. Set a password Encrypt contacts and files Back up your device data Related information Set a device password, 355 Turn on encryption, 196 Troubleshooting: Security I forget my device password If you forget your BlackBerry device password, it can't be recovered. If your device uses a BlackBerry Enterprise Server, your administrator might be able to reset your password without deleting your device data. Otherwise, the only way you can reset your password without knowing your current password is to delete all your device data. You can do this by exceeding the number of allowed password attempts. If your email account uses a BlackBerry Enterprise Server, depending on the options that your administrator sets, when you delete your device data, you might also delete the data on your media card. For more information, contact your administrator. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue. My device prompts me to make an emergency call when I type a password If your BlackBerry device password contains a combination of letters that corresponds to an emergency access number, your device might prompt you to make an emergency call when you type your device password. To continue typing your device password, press the Escape key. 387 Help Security I cannot unlock my device using my smart card Try performing the following actions:
Verify that the correct smart card is inserted in the smart card reader. Verify that the smart card is inserted in the smart card reader correctly. Verify that you typed the smart card password correctly. You should have received this password when you received your smart card. If you use a certificate to authenticate your smart card, verify that the certificate is not revoked or expired. I can't download a certificate If you changed the connection type that your BlackBerry device uses to connect to the LDAP-enabled server or DSML-enabled server, try switching to the default connection type. I can't download a PGP key from an LDAP-enabled server Try the following actions:
Verify that your organization permits you to download PGP keys from an LDAP-enabled server. For more information, contact your administrator. If you changed the connection type that your BlackBerry device uses to connect to an LDAP-enabled server, try using the default connection type. 388 Help Service books and diagnostic reports Service books and diagnostic reports Accept, delete, or restore a service book Your wireless service provider or administrator might send a service book to your BlackBerry device over the wireless network to add an additional service or application to your device. If your email account uses a BlackBerry Enterprise Server, you can also receive service books on your device using the BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Advanced System Settings > Service Book. 3. Highlight a service book. 4. Press the key. To accept a service book, click Accept. To delete a service book, click Delete. To restore a service book, click Undelete. Run a diagnostic report If you cannot connect to the wireless network or access services such as email messaging, your wireless service provider or administrator might ask you to run and submit a diagnostic report. Your wireless service provider or administrator can use the report to help you troubleshoot the issue. 1. On the Home screen or in a folder, click the Options icon. 2. Click Networks and Connections > Mobile Network. 3. Press the 4. Press the key > Diagnostics Test. key > Run. View, submit, or delete a diagnostic report 1. On the Home screen or in a folder, click the Options icon. 2. Click Networks and Connections > Mobile Network. 3. Press the 4. Highlight a report. 5. Press the key > Diagnostics Test. key. To view the diagnostic report, click View Report. To submit the diagnostic report, click Email Report or PIN Report. To delete the diagnostic report, click Delete. 389 Help Service books and diagnostic reports To delete all diagnostic reports, click Delete All. Set a default recipient for diagnostic reports If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry device sends the report to that recipient. If you want to specify a recipient each time that you submit a report, do not set the default recipient. 1. On the Home screen or in a folder, click the Options icon. 2. Click Networks and Connections > Mobile Network. 3. Press the key > Diagnostics Test. 4. Press the key > Options. 5. Type the contact information. 6. Press the key > Save. I cannot run or submit a diagnostic report Try the following actions:
Try running the diagnostic report again. In the diagnostic report, press the Verify that your BlackBerry device is connected to the wireless network. If you cannot submit a diagnostic report to an email address, try submitting the report to a PIN. Likewise, if you cannot submit a diagnostic report to a PIN, try submitting the report to an email address. key > Repeat All Steps. View the version number of the BlackBerry Device Software on your device 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > About Device Versions. To return to the Options screen, press the key three times. 390 Help Synchronization Synchronization How to: Synchronization About synchronization and reconciliation The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) between your BlackBerry device and the email application on your computer over the wireless network. The wireless email reconciliation feature is designed to reconcile email between your device and the email application on your computer over the wireless network. When you file or delete email messages on your device, these email messages should be filed or deleted in your email application. Likewise, any changes that you make to email messages in the email application on your computer should be reflected on your device. In rare cases, if your device doesn't recognize fields in a contact, calendar entry, or email account, some data or email can't be synchronized or reconciled. If wireless data synchronization or wireless email reconciliation isn't available on your device or if you turned off these features, you can use the synchronization tool of the BlackBerry Desktop Software to synchronize your organizer data and email. For more information, see the Help in the BlackBerry Desktop Software. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue. Synchronize email over the wireless network You can set the Wireless Reconcile option for each email address that is associated with your BlackBerry device, which will synchronize, your email messages over the wireless network. 1. On the Home screen, click the Messages icon. 2. Press the 3. 4. Select the Wireless Reconcile check box. 5. Press the If the Message Services field appears, set this field to the appropriate email account. key > Options > Email Reconciliation. key > Save. Delete email on your device and in your email application on your computer You can set the Delete On option for each email address that is associated with your BlackBerry device. 1. On the Home screen, click the Messages icon. 2. Press the 3. If the Message Services field appears, set this field to the appropriate email account. key > Options > Email Reconciliation. 391 Help Synchronization 4. Change the Delete On field to Mailbox & Handheld. 5. Press the key > Save. It takes a short period of time for email to be deleted over the wireless network. Related information Delete a message, 82 Synchronize organizer data over the wireless network Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue. In the Contacts application, Calendar application, Tasks application, or MemoPad, press the If necessary, click a calendar or contact list. 1. 2. 3. Select the Wireless Synchronization check box. 4. Press the key > Save. key > Options. If you use the BlackBerry Internet Service, you must use the synchronization tool of the BlackBerry Desktop Software to synchronize calendar data. For more information, see the Help in the BlackBerry Desktop Software. About synchronization conflicts A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry device and in the email application on your computer. If you reconcile your email using wireless email reconciliation, on your device, you can set whether the email on your device or the email on your computer takes precedence when an email reconciliation conflict occurs. If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes precedence over the organizer data on your device when a data synchronization conflict occurs. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue. Manage email reconciliation conflicts You can set the On Conflicts option for each email address that is associated with your BlackBerry device. 1. On the Home screen, click the Messages icon. 2. Press the 3. 4. Change the On Conflicts field. 5. Press the If the Message Services field appears, set this field to the appropriate email account. key > Options > Email Reconciliation. key > Save. 392 Help Synchronization Manage data synchronization conflicts You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data synchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of the BlackBerry Desktop Software. For more information about managing conflicts that occur during organizer data synchronization, see the Help in the BlackBerry Desktop Software. About backing up and restoring device data If you have installed the BlackBerry Desktop Software on your computer, you can back up and restore most of your BlackBerry device data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the backup and restore tool of the BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software. If your email account uses a BlackBerry Enterprise Server, you might be able to restore synchronized organizer data to your device over the wireless network. To restore synchronized organizer data over the wireless network, you must have an activation password. For more information, contact your administrator. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue. Empty the deleted items folder on your computer from your device To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. 1. On the Home screen, click the Messages icon. 2. Press the 3. 4. Press the key > Purge Deleted Items. key > Options > Email Reconciliation. If the Message Services field appears, set this field to the appropriate email account. Troubleshooting: Synchronization Email messages aren't reconciling over the wireless network Try the following actions:
Verify that your BlackBerry device is connected to the wireless network. Verify that wireless email reconciliation is turned on. Reconcile email messages manually. On the Home screen, click the Messages icon. Press the key > Reconcile Now. 393 Help Synchronization Organizer data isn't synchronizing over the wireless network Try the following actions:
Verify that your BlackBerry device is connected to the wireless network. Verify that wireless data synchronization is turned on in the Contacts application, Calendar application, Tasks application, and MemoPad. If you use the BlackBerry Internet Service, you must use the synchronization tool of the BlackBerry Desktop Software to synchronize calendar data. For more information, see the Help in the BlackBerry Desktop Software. Contact list field data isn't appearing on my computer You can only synchronize the data in a custom contact list field with a text field in the email application on your computer. For example, you can't add a contact's birthday to a custom contact list field on your BlackBerry device and synchronize it with the email application on your computer, because the birthday field is a date field in the email application on your computer. Some characters in calendar entries don't appear correctly after synchronization If you schedule appointments or meetings on your BlackBerry device that contain special characters or accents, your computer might not support these characters. On your computer, verify that you are using the correct default code page and that the correct font support is installed on your computer. For more information, see the documentation for the operating system on your computer. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue. I'm not receiving email messages from personal folders on my computer If your BlackBerry device is associated with a Microsoft Outlook email account, you must use the synchronization tool of the BlackBerry Desktop Software to reconcile email messages in personal folders. For more information, see the Help in the BlackBerry Desktop Software. 394 Help Accessibility options Accessibility options Getting started: Accessibility About accessibility options BlackBerry devices include many features that facilitate use by persons with disabilities. For more information about accessibility options, visit www.blackberry.com/accessibility. How to: Accessibility Screen accessibility options Display closed captions in videos You can turn on closed captions so that text displays on the screen when you play video files that support closed captions. 1. On the Home screen, click the Media icon. 2. Press the 3. Select the Display Closed Captions checkbox. 4. 5. Press the If necessary, change the Appearance field, Position field, and Font Scale field. key > Media Options. key > Save. Related information Keep backlighting on when you play a video, 153 Change the display font 1. On the Home screen or in a folder, click the Options icon. 2. Click Display > Screen Display. 3. Change the font fields. 4. Press the key > Save. Related information Use grayscale or reverse contrast for the screen display, 266 Screen display, 264 Use grayscale or reverse contrast for the screen display 1. On the Home screen or in a folder, click the Options icon. 395 Help Accessibility options 2. Click Accessibility. To use grayscale for the screen display, change the Color Contrast field to Greyscale. To use reverse contrast for the screen display, change the Color Contrast field to Reverse Contrast. 3. Press the key > Save. Audio and phone accessibility options Turn on or turn off event sounds Event sounds alert you when you turn on or turn off your BlackBerry device, when the battery power level is full or low, and when you connect or disconnect a USB cable or accessory to or from your device. 1. On the Home screen or in a folder, click the Options icon. 2. Click Accessibility. 3. Change the Event Sounds field. 4. Press the key > Save. Change how you answer calls with a headset If your BlackBerry device is paired with a Bluetooth enabled headset or you have a headset plugged into your device, you can set your device to answer calls automatically after 5 seconds. 1. From the Home screen, press the 2. Press the key > Options > In-call Settings. key. To answer calls automatically after 5 seconds, change the Auto Answer Calls field to After 5s (Bluetooth/Headset Only). To stop answering calls automatically after 5 seconds, change the Auto Answer Calls field to Never. 3. Press the key > Save. Add a contact alert You can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific contacts or groups of contacts. When you receive a call or message from the contact, your BlackBerry device uses the assigned ring tone or alert, even if you select the Silent profile or Vibrate Only profile. If you do not want to be notified with the assigned ring tone or alert, you can select the All Alerts Off profile. 1. On the Home screen, click the Sound and Alert Profiles icon. 2. Click Change Sounds and Alerts > Sounds for Contacts > Add Contact Alert. 3. 4. 5. Click a contact. 6. Change the ring tone and alert information for calls and messages. 7. Press the In the Name field, type the name of the contact alert. In the Contacts field, type the name of the contact. key > Save. To delete a contact alert, highlight the contact alert that you want to delete. Press the key > Delete. 396 Help Accessibility options TTY support Depending on your wireless service provider, this feature might not be supported. About TTY support When you turn on TTY support and you connect your BlackBerry device to a TTY device that operates at 45.45 bits per second, you can make calls to and receive calls from TTY devices. Your BlackBerry device is designed to convert received calls to text that you can read on your TTY device. If your TTY device is designed for use with a 2.5-mm headset jack, you must use an adapter accessory to connect your TTY device to your BlackBerry device. To get an adapter accessory that Research In Motion has approved for use with your BlackBerry device, visit www.shopblackberry.com. Turn on TTY support 1. From the Home screen, press the 2. Press the 3. Change the TTY field to On. 4. Press the key > Save. key > Options > TTY. key. A TTY indicator appears in the connections area at the top of the Home screen. To turn off TTY support, change the TTY field to Off. Related information Phone options, 57 About TTY support, 59 Voice dialing Perform an action using a voice command 1. On the Home screen or in a folder, click the Voice Dialing icon. 2. After the beep, say a voice command. Related information I can't make calls using a voice command, 65 Available voice commands
"Call <contact name or phone number>"
Say this voice command to make a call. To perform this task with a Bluetooth enabled device, such as a handsfree car kit or wireless headset, the paired Bluetooth enabled device must support this feature and you must turn on Bluetooth technology. You cannot make calls to emergency numbers using voice commands. 397 Help Accessibility options
"Call <contact name> <phone number type>"
Say this voice command to call a specific phone number for a contact that is in your contact list. For example, if the contact has a work phone number and a mobile phone number, you can say "Call <contact name> work" to call the work phone number.
"Call extension <extension number>"
Say this voice command to dial an extension. To perform this task, you must set options for dialing extensions. You can dial extensions only within your company.
"Check my phone number"
If you have multiple phone numbers associated with your BlackBerry device, say this voice command to check your active phone number.
"Check signal strength"
Say this voice command to check your wireless coverage level.
"Check network"
Say this voice command to check the wireless network that your device is connected to.
"Check battery"
Say this voice command to check the battery power level.
"Repeat"
Say this voice command to have the last voice prompt repeated to you.
"Cancel"
Say this voice command to close the voice dialing application. Related information Set options for dialing extensions, 53 Typing accessibility options Change or delete a Word Substitution entry 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Input > Word Substitution. 3. Highlight a Word Substitution entry. 4. Press the key. To change the Word Substitution entry, click Edit. Change the entry. Press the To delete the Word Substitution entry, click Delete. key > Save. Related information About Word Substitution, 257 398 Help Accessibility options Type text using the predictive input method When you are typing text, perform any of the following actions:
To select the highlighted suggestion and start typing a new word, press the Enter key. To select the highlighted suggestion and continue typing the same word, click the word. To ignore the suggestions, keep typing. Change your typing style You can change how your BlackBerry device recognizes what you type by selecting a typing style. 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Input > Typing. 3. For a keyboard, do one of the following:
To turn off all typing assistance, change the Style field to Direct. To set your device to suggest word predictions as you type, change the Style field to Predictive. To set your device to type the first letter on a key when you press a key once and type the second letter on the key when you press the key twice, change the Style field to Multitap. The Portrait Keyboard Type field must be set to Reduced in Options > Typing and Input > Keyboard, to have this option. To set your device to suggest spelling corrections as you type, change the Style field to Corrective. 4. Press the key > Save. 399 Help Calculator Calculator Use the calculator If you are using your BlackBerry device in landscape view, there are additional functions available for use. On the Home screen or in the Applications folder, click the Calculator icon. If you are using your device in portrait view, to use the alternate function on a key, press the Arrow key. Press a key on the calculator. Convert a measurement 1. On the Home screen or in the Applications folder, click the Calculator icon. 2. Type a number. 3. Press the key. To convert the number from imperial to metric, click To Metric. To convert the number from metric to imperial, click From Metric. 4. Click a conversion type. 400 Help Glossary Glossary ADN An abbreviated dialing number (ADN) is a short telephone number, such as 911 or 112, that is used to reach public services. APN access point name BCC blind carbon copy BlackBerry MDS BlackBerry Mobile Data System CC carbon copy CDMA Code Division Multiple Access certificate A certificate is a digital document that binds the identity and public key of a certificate subject. Each certificate has an corresponding private key that is stored separately. A certificate authority signs the certificate to indicate that it is authentic and can be trusted. CMIME Compressed Multipurpose Internet Mail Extensions CRL certificate revocation list CRL server A BlackBerry device uses a CRL server to check the most recently published revocation status of a certificate. Certificate authorities publish certificate revocation lists on CRL servers. Domain Name System DNS DSA Digital Signature Algorithm DSML Directory Service Markup Language 401 Help Glossary DSML-enabled server A BlackBerry device uses a DSML-enabled server to search for and download certificates. EAP-FAST Extensible Authentication Protocol Flexible Authentication via Secure Tunneling EAP-SIM Extensible Authentication Protocol Subscriber Identity Module EAP-TLS Extensible Authentication Protocol Transport Layer Security EAP-TTLS Extensible Authentication Protocol Tunneled Transport Layer Security Elliptic Curve Cryptography Fixed Dialing Number ECC FDN FIPS Federal Information Processing Standards GAN generic access network GPS Global Positioning System GSM Global System for Mobile Communications HTTP Hypertext Transfer Protocol IMSI International Mobile Subscriber Identity IP Internet Protocol IT policy An IT policy consists of various IT policy rules that control the security features and behavior of BlackBerry smartphones, BlackBerry PlayBook tablets, the BlackBerry Desktop Software, and the BlackBerry Web Desktop Manager. 402 Help LDAP Glossary Lightweight Directory Access Protocol LDAP-enabled server A BlackBerry device uses an LDAP-enabled server to search for and download certificates and PGP keys. LED light-emitting diode mass storage mode Mass storage mode enables users to transfer files between a media card and their computer when they connect their BlackBerry device to their computer. MCC mobile country code MMS Multimedia Messaging Service MNC mobile network code MTP Media Transfer Protocol OCSP Online Certificate Status Protocol PEAP Protected Extensible Authentication Protocol personal certificate A personal certificate is a certificate that a certificate authority assigns to a user. personal PGP key A personal PGP key is made up of a PGP public key and PGP private key for a user. PIN personal identification number private key A private key is a key that only the certificate subject can use. Private key information is not distributed publically. BlackBerry devices use private keys to sign email messages or PIN messages that users send and to decrypt email messages that users receive. public key 403 Help Glossary A public key is a key that people other than the certificate subject can use. BlackBerry devices use public keys to encrypt email messages or PIN messages that users send to certificate subjects and to verify the signature on email messages or PIN messages that users receive from certificate subjects. root certificate A root certificate is a self-signed certificate and usually belongs to a certificate authority. RTSP Real Time Streaming Protocol R-UIM Removable User Identity Module SAN SDN SHA SIM subject alternative name A service dialing number (SDN) is a number that is preloaded on your SIM card by your wireless service provider that you can use to access information about your device service, such as the current call forwarding status. Secure Hash Algorithm Subscriber Identity Module S/MIME Secure Multipurpose Internet Mail Extensions SMS Short Message Service SMSC Short Message Service Center SSID service set identifier Secure Sockets Layer Transmission Control Protocol Transport Layer Security SSL TCP TLS 404 Help Glossary Triple DES Triple Data Encryption Standard TTY teletype VPN virtual private network WAN wide area network WAP Wireless Application Protocol WEP Wired Equivalent Privacy WML Wireless Markup Language WPA Wi-Fi Protected Access WTLS Wireless Transport Layer Security 405 Help Legal notice Legal notice 2011 Research In Motion Limited. All rights reserved. BlackBerry, RIM, Research In Motion, and related trademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world. iTunes is a trademark of Apple Inc. Bluetooth is a trademark of Bluetooth SIG. DataViz, Documents To Go, Sheet to Go, Slideshow to Go, and Word to Go are trademarks of DataViz, Inc. UMTS is a trademark of European Telecommunications Standard Institute. Gears and Google Mail are trademarks of Google Inc. GSM and Global System for Mobile Communications are trademarks of the GSM MOU Association. IBM, Domino, Lotus, Lotus iNotes, and Lotus Notes are trademarks of International Business Machines Corporation. JavaScript is a trademark of Oracle America, Inc. Microsoft, Hotmail, Outlook, Windows Live, and Windows Media are trademarks of Microsoft Corporation. Novell and GroupWise are trademarks of Novell, Inc. PGP, PGP Desktop Professional, and PGP Universal Server are trademarks of PGP Corporation. RSA is a trademark of RSA Security. vCard is a trademark of the Internet Mail Consortium. Wi-Fi, Wi-Fi Protected Access, Wi-Fi Protected Setup, and WPA are trademarks of the Wi-Fi Alliance. All other trademarks are the property of their respective owners. Handwriting Recognition Engine (c) 1998-2010 is provided by HanWang Technology Co., Ltd. All Rights Reserved. Content owners use Windows Media digital rights management technology (WMDRM) to protect their intellectual property, including copyrights. This device uses WMDRM software to access WMDRM-protected content. If the WMDRM software fails to protect the content, content owners may ask Microsoft to revoke the software's ability to use WMDRM to play or copy protected content. Revocation does not affect unprotected content. When you download licenses for protected content, you agree that Microsoft may include a revocation list with the licenses. Content owners may require you to upgrade WMDRM to access their content. if you decline an upgrade, you will not be able to access content that requires the upgrade. Portions of the BlackBerry Device Software are copyright 2007-2008 The FreeType Project (www.freetype.org). All rights reserved. This documentation including all documentation incorporated by reference herein such as documentation provided or made available at www.blackberry.com/go/docs is provided or made accessible "AS IS" and "AS AVAILABLE" and without condition, endorsement, guarantee, representation, or warranty of any kind by Research In Motion Limited and its affiliated companies
("RIM") and RIM assumes no responsibility for any typographical, technical, or other inaccuracies, errors, or omissions in this documentation. In order to protect RIM proprietary and confidential information and/or trade secrets, this documentation may describe some aspects of RIM technology in generalized terms. RIM reserves the right to periodically change information that is contained in this documentation; however, RIM makes no commitment to provide any such changes, updates, enhancements, or other additions to this documentation to you in a timely manner or at all. This documentation might contain references to third-party sources of information, hardware or software, products or services including components and content such as content protected by copyright and/or third-party web sites (collectively the "Third Party Products and Services"). RIM does not control, and is not responsible for, any Third Party Products and Services including, without limitation the content, accuracy, copyright compliance, compatibility, performance, trustworthiness, legality, decency, links, or any other aspect of Third Party Products and Services. The inclusion of a reference to Third Party Products and Services in this documentation does not imply endorsement by RIM of the Third Party Products and Services or the third party in any way. EXCEPT TO THE EXTENT SPECIFICALLY PROHIBITED BY APPLICABLE LAW IN YOUR JURISDICTION, ALL CONDITIONS, ENDORSEMENTS, GUARANTEES, REPRESENTATIONS, OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY CONDITIONS, ENDORSEMENTS, GUARANTEES, REPRESENTATIONS OR WARRANTIES OF 406 Help Legal notice DURABILITY, FITNESS FOR A PARTICULAR PURPOSE OR USE, MERCHANTABILITY, MERCHANTABLE QUALITY, NON-
INFRINGEMENT, SATISFACTORY QUALITY, OR TITLE, OR ARISING FROM A STATUTE OR CUSTOM OR A COURSE OF DEALING OR USAGE OF TRADE, OR RELATED TO THE DOCUMENTATION OR ITS USE, OR PERFORMANCE OR NON-PERFORMANCE OF ANY SOFTWARE, HARDWARE, SERVICE, OR ANY THIRD PARTY PRODUCTS AND SERVICES REFERENCED HEREIN, ARE HEREBY EXCLUDED. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY BY STATE OR PROVINCE. SOME JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES AND CONDITIONS. TO THE EXTENT PERMITTED BY LAW, ANY IMPLIED WARRANTIES OR CONDITIONS RELATING TO THE DOCUMENTATION TO THE EXTENT THEY CANNOT BE EXCLUDED AS SET OUT ABOVE, BUT CAN BE LIMITED, ARE HEREBY LIMITED TO NINETY (90) DAYS FROM THE DATE YOU FIRST ACQUIRED THE DOCUMENTATION OR THE ITEM THAT IS THE SUBJECT OF THE CLAIM. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION, IN NO EVENT SHALL RIM BE LIABLE FOR ANY TYPE OF DAMAGES RELATED TO THIS DOCUMENTATION OR ITS USE, OR PERFORMANCE OR NON-PERFORMANCE OF ANY SOFTWARE, HARDWARE, SERVICE, OR ANY THIRD PARTY PRODUCTS AND SERVICES REFERENCED HEREIN INCLUDING WITHOUT LIMITATION ANY OF THE FOLLOWING DAMAGES: DIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, OR AGGRAVATED DAMAGES, DAMAGES FOR LOSS OF PROFITS OR REVENUES, FAILURE TO REALIZE ANY EXPECTED SAVINGS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, LOSS OF BUSINESS OPPORTUNITY, OR CORRUPTION OR LOSS OF DATA, FAILURES TO TRANSMIT OR RECEIVE ANY DATA, PROBLEMS ASSOCIATED WITH ANY APPLICATIONS USED IN CONJUNCTION WITH RIM PRODUCTS OR SERVICES, DOWNTIME COSTS, LOSS OF THE USE OF RIM PRODUCTS OR SERVICES OR ANY PORTION THEREOF OR OF ANY AIRTIME SERVICES, COST OF SUBSTITUTE GOODS, COSTS OF COVER, FACILITIES OR SERVICES, COST OF CAPITAL, OR OTHER SIMILAR PECUNIARY LOSSES, WHETHER OR NOT SUCH DAMAGES WERE FORESEEN OR UNFORESEEN, AND EVEN IF RIM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. 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You are solely responsible for determining whether to use Third Party Products and Services and if any third party licenses are required to do so. If required you are responsible for acquiring them. You should not install or use Third Party Products and Services until all necessary licenses have been acquired. Any Third Party Products and Services that are provided with RIM's products and services are provided as a convenience to you and are provided "AS IS" with no express 407 Help Legal notice or implied conditions, endorsements, guarantees, representations, or warranties of any kind by RIM and RIM assumes no liability whatsoever, in relation thereto. Your use of Third Party Products and Services shall be governed by and subject to you agreeing to the terms of separate licenses and other agreements applicable thereto with third parties, except to the extent expressly covered by a license or other agreement with RIM. Certain features outlined in this documentation require a minimum version of BlackBerry Enterprise Server, BlackBerry Desktop Software, and/or BlackBerry Device Software. The terms of use of any RIM product or service are set out in a separate license or other agreement with RIM applicable thereto. NOTHING IN THIS DOCUMENTATION IS INTENDED TO SUPERSEDE ANY EXPRESS WRITTEN AGREEMENTS OR WARRANTIES PROVIDED BY RIM FOR PORTIONS OF ANY RIM PRODUCT OR SERVICE OTHER THAN THIS DOCUMENTATION. Licensed by QUALCOMM Incorporated under one or more of the following United States Patents and/or their counterparts in other nations:
5,490,165 5,228,054 5,568,483 5,657,420 5,778,338 5,504,773 5,535,239 5,337,338 5,416,797 5,506,865 5,267,261 5,600,754 5,659,569 5,511,073 5,544,196 5,414,796 5,710,784 Copyright (c) 1999-2006, The Board of Trustees of the University of Illinois All Rights Reserved. Iperf performance test Mark Gates Ajay Tirumala Jim Ferguson Jon Dugan Feng Qin Kevin Gibbs John Estabrook National Laboratory for Applied Network Research National Center for Supercomputing Applications University of Illinois at Urbana-Champaign www.ncsa.uiuc.edu 408 Help Legal notice Permission is hereby granted, free of charge, to any person obtaining a copy of this software (Iperf) and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:
Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimers. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimers in the documentation and/or other materials provided with the distribution. Neither the names of the University of Illinois, NCSA, nor the names of its contributors may be used to endorse or promote products derived from this Software without specific prior written permission. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE CONTIBUTORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE. PCRE is a library of functions to support regular expressions whose syntax and semantics are as close as possible to those of the Perl 5 language. This is JavaScriptCore's variant of the PCRE library. While this library started out as a copy of PCRE, many of the features of PCRE have been removed. Copyright (c) 1997-2005 University of Cambridge. All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:
Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. Neither the name of the University of Cambridge nor the name of Apple Inc. nor the names of their contributors may be used to endorse or promote products derived from this software without specific prior written permission. THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT OWNER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. BlackBerry Torch 9850 smartphone model number: RDH71CW This is a Wi-Fi enabled device subject to restrictions of use in some member states of the European Community. BlackBerry Torch 9860 smartphone model number: RDP71UW or RDQ71UW 409 Help Legal notice This is a Wi-Fi enabled device subject to restrictions of use in some member states of the European Community. Research In Motion Limited 295 Phillip Street Waterloo, ON N2L 3W8 Canada Research In Motion UK Limited Centrum House 36 Station Road Egham, Surrey TW20 9LF United Kingdom Published in Canada 410 Help Glossary Glossary ADN An abbreviated dialing number (ADN) is a short telephone number, such as 911 or 112, that is used to reach public services. APN access point name BCC blind carbon copy BlackBerry MDS BlackBerry Mobile Data System CC carbon copy CDMA Code Division Multiple Access certificate A certificate is a digital document that binds the identity and public key of a certificate subject. Each certificate has an corresponding private key that is stored separately. A certificate authority signs the certificate to indicate that it is authentic and can be trusted. CMIME Compressed Multipurpose Internet Mail Extensions CRL certificate revocation list CRL server A BlackBerry device uses a CRL server to check the most recently published revocation status of a certificate. Certificate authorities publish certificate revocation lists on CRL servers. Domain Name System DNS DSA Digital Signature Algorithm DSML Directory Service Markup Language 411 Help Glossary DSML-enabled server A BlackBerry device uses a DSML-enabled server to search for and download certificates. EAP-FAST Extensible Authentication Protocol Flexible Authentication via Secure Tunneling EAP-SIM Extensible Authentication Protocol Subscriber Identity Module EAP-TLS Extensible Authentication Protocol Transport Layer Security EAP-TTLS Extensible Authentication Protocol Tunneled Transport Layer Security Elliptic Curve Cryptography Fixed Dialing Number ECC FDN FIPS Federal Information Processing Standards GAN generic access network GPS Global Positioning System GSM Global System for Mobile Communications HTTP Hypertext Transfer Protocol IMSI International Mobile Subscriber Identity IP Internet Protocol IT policy An IT policy consists of various IT policy rules that control the security features and behavior of BlackBerry smartphones, BlackBerry PlayBook tablets, the BlackBerry Desktop Software, and the BlackBerry Web Desktop Manager. 412 Help LDAP Glossary Lightweight Directory Access Protocol LDAP-enabled server A BlackBerry device uses an LDAP-enabled server to search for and download certificates and PGP keys. LED light-emitting diode mass storage mode Mass storage mode enables users to transfer files between a media card and their computer when they connect their BlackBerry device to their computer. MCC mobile country code MMS Multimedia Messaging Service MNC mobile network code MTP Media Transfer Protocol OCSP Online Certificate Status Protocol PEAP Protected Extensible Authentication Protocol personal certificate A personal certificate is a certificate that a certificate authority assigns to a user. personal PGP key A personal PGP key is made up of a PGP public key and PGP private key for a user. PIN personal identification number private key A private key is a key that only the certificate subject can use. Private key information is not distributed publically. BlackBerry devices use private keys to sign email messages or PIN messages that users send and to decrypt email messages that users receive. public key 413 Help Glossary A public key is a key that people other than the certificate subject can use. BlackBerry devices use public keys to encrypt email messages or PIN messages that users send to certificate subjects and to verify the signature on email messages or PIN messages that users receive from certificate subjects. root certificate A root certificate is a self-signed certificate and usually belongs to a certificate authority. RTSP Real Time Streaming Protocol R-UIM Removable User Identity Module SAN SDN SHA SIM subject alternative name A service dialing number (SDN) is a number that is preloaded on your SIM card by your wireless service provider that you can use to access information about your device service, such as the current call forwarding status. Secure Hash Algorithm Subscriber Identity Module S/MIME Secure Multipurpose Internet Mail Extensions SMS Short Message Service SMSC Short Message Service Center SSID service set identifier Secure Sockets Layer Transmission Control Protocol Transport Layer Security SSL TCP TLS 414 Help Glossary Triple DES Triple Data Encryption Standard TTY teletype VPN virtual private network WAN wide area network WAP Wireless Application Protocol WEP Wired Equivalent Privacy WLAN wireless local area network WML Wireless Markup Language WTLS Wireless Transport Layer Security 415 Help Legal notice Legal notice 2011 Research In Motion Limited. All rights reserved. BlackBerry, RIM, Research In Motion, and related trademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world. iTunes is a trademark of Apple Inc. Bluetooth is a trademark of Bluetooth SIG. DataViz, Documents To Go, Sheet to Go, Slideshow to Go, and Word to Go are trademarks of DataViz, Inc. UMTS is a trademark of European Telecommunications Standard Institute. Gears and Google Mail are trademarks of Google Inc. GSM and Global System for Mobile Communications are trademarks of the GSM MOU Association. IBM, Domino, Lotus, Lotus iNotes, and Lotus Notes are trademarks of International Business Machines Corporation. vCard is a trademark of the Internet Mail Consortium. Microsoft, Hotmail, Outlook, Windows Live, and Windows Media are trademarks of Microsoft Corporation. Novell and GroupWise are trademarks of Novell, Inc. JavaScript is a trademark of Oracle America, Inc. PGP, PGP Desktop Professional, and PGP Universal Server are trademarks of PGP Corporation. RSA is a trademark of RSA Security. All other trademarks are the property of their respective owners. Handwriting Recognition Engine (c) 1998-2010 is provided by HanWang Technology Co., Ltd. All Rights Reserved. Content owners use Windows Media digital rights management technology (WMDRM) to protect their intellectual property, including copyrights. This device uses WMDRM software to access WMDRM-protected content. If the WMDRM software fails to protect the content, content owners may ask Microsoft to revoke the software's ability to use WMDRM to play or copy protected content. Revocation does not affect unprotected content. When you download licenses for protected content, you agree that Microsoft may include a revocation list with the licenses. Content owners may require you to upgrade WMDRM to access their content. if you decline an upgrade, you will not be able to access content that requires the upgrade. Portions of the BlackBerry Device Software are copyright 2007-2008 The FreeType Project (www.freetype.org). All rights reserved. This documentation including all documentation incorporated by reference herein such as documentation provided or made available at www.blackberry.com/go/docs is provided or made accessible "AS IS" and "AS AVAILABLE" and without condition, endorsement, guarantee, representation, or warranty of any kind by Research In Motion Limited and its affiliated companies
("RIM") and RIM assumes no responsibility for any typographical, technical, or other inaccuracies, errors, or omissions in this documentation. In order to protect RIM proprietary and confidential information and/or trade secrets, this documentation may describe some aspects of RIM technology in generalized terms. RIM reserves the right to periodically change information that is contained in this documentation; however, RIM makes no commitment to provide any such changes, updates, enhancements, or other additions to this documentation to you in a timely manner or at all. This documentation might contain references to third-party sources of information, hardware or software, products or services including components and content such as content protected by copyright and/or third-party web sites (collectively the "Third Party Products and Services"). RIM does not control, and is not responsible for, any Third Party Products and Services including, without limitation the content, accuracy, copyright compliance, compatibility, performance, trustworthiness, legality, decency, links, or any other aspect of Third Party Products and Services. The inclusion of a reference to Third Party Products and Services in this documentation does not imply endorsement by RIM of the Third Party Products and Services or the third party in any way. EXCEPT TO THE EXTENT SPECIFICALLY PROHIBITED BY APPLICABLE LAW IN YOUR JURISDICTION, ALL CONDITIONS, ENDORSEMENTS, GUARANTEES, REPRESENTATIONS, OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY CONDITIONS, ENDORSEMENTS, GUARANTEES, REPRESENTATIONS OR WARRANTIES OF 416 Help Legal notice DURABILITY, FITNESS FOR A PARTICULAR PURPOSE OR USE, MERCHANTABILITY, MERCHANTABLE QUALITY, NON-
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Iperf performance test Mark Gates Ajay Tirumala Jim Ferguson Jon Dugan Feng Qin Kevin Gibbs John Estabrook National Laboratory for Applied Network Research National Center for Supercomputing Applications University of Illinois at Urbana-Champaign www.ncsa.uiuc.edu Permission is hereby granted, free of charge, to any person obtaining a copy of this software (Iperf) and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:
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1 2 3 4 5 6 | User Manual II | Users Manual | 1.24 MiB | / May 08 2011 |
Safety and Product Information BlackBerry Torch 9850/9860 Smartphones
%"$!)'!#'%+!"%*)!-&!**!&&")"*%*!&"%*")&")&"*%%%-')!1 MAT-39419-001 MAT-39419-001 | PRINTSPEC-021 SWD-1334716-0606010929-001 | RDH71CW/RDP71UW/RDQ71UW Contents Safety information......................................................................................... 5 Important safety precautions......................................................................... 5 Using your device safely.................................................................................. 9 Electrical safety ............................................................................................ 10 Battery safety................................................................................................ 12 Driving and walking safely............................................................................. 13 Accessories.................................................................................................... 14 Magnetometer.............................................................................................. 15 Media............................................................................................................ 16 Antenna......................................................................................................... 16 Interference with electronic equipment....................................................... 17 Dangerous areas........................................................................................... 19 Operating and storage temperatures........................................................... 20 Device cleaning and repair............................................................................ 21 Device and battery disposal.......................................................................... 22 About emergency calls and the BlackBerry Mobile Voice System................ 23 Compliance information.............................................................................. 25 Exposure to radio frequency signals............................................................. 25 Specific absorption rate data ....................................................................... 27 FCC compliance statement (United States).................................................. 32 US Information Concerning the Federal Communications Commission
("FCC") Requirements for Hearing Aid Compatibility with Wireless Devices
...................................................................................................................... 33 Industry Canada certification ....................................................................... 35 Class B compliance........................................................................................ 36 EU regulatory conformance ......................................................................... 36 Additional regulatory conformance ............................................................. 37 BlackBerry device product information....................................................... 39 Product information: BlackBerry Torch 9850 smartphone........................... 39 Product information: BlackBerry Torch 9860 smartphone........................... 41 Legal notice .................................................................................................. 45 4 Safety information Excited to start using your BlackBerry device? Before you get started, read this booklet which contains important safety and regulatory information for your BlackBerry device. Keep this booklet in a safe place so that you can refer to it whenever you need it. In some countries there may be restrictions on using Bluetooth enabled and wireless devices with encryption software. Check with your local authorities for the restrictions in your area. To find the latest safety and product information, visit www.blackberry.com/docs/smartphones. Important safety precautions Use only approved batteries and chargers with your BlackBerry device. Use of batteries or chargers that have not been approved by Research In Motion might present a risk of fire or explosion, which could cause serious harm, death, or property loss. Use only RIM approved holsters. Use of holsters that have not been approved by RIM might, in the long term, present a risk of serious harm. When you wear the BlackBerry device close to your body, use a RIM approved holster with an integrated belt clip, or maintain a distance of 0.98 in. (25 mm) between your 5 BlackBerry device and your body while the BlackBerry device is transmitting. Use of body-worn accessories, other than RIM approved holsters with an integrated belt clip, might cause your BlackBerry device to exceed radio frequency exposure standards if the accessories are worn on your body while the BlackBerry device is transmitting. The long term effects of exceeding radio frequency exposure standards might present a risk of serious harm. For more information about the compliance of this BlackBerry device with the FCC radio frequency emission guidelines, visit www.fcc.gov/oet/
ea/fccid and search for the following FCC ID for your BlackBerry device:
BlackBerry Torch 9850 smartphone (model number RDH71CW): FCC ID L6ARDH70CW BlackBerry Torch 9860 smartphone (model number RDP71UW): FCC ID L6ARDP70UW BlackBerry Torch 9860 smartphone (model number RDQ71UW): FCC ID L6ARDQ70UW Do not use your BlackBerry device in surrounding temperatures that exceed 95 F (35C). Use above this surrounding temperature could cause your BlackBerry device to become hot, which could result in serious injury, death, or damage to property. Do not rely on your BlackBerry device for emergency communications. The wireless networks that are necessary to make emergency calls or send messages are not available in all areas, and emergency numbers, such as 911, 112, or 6 999, might not connect you to emergency services in all areas. If you have the BlackBerry Mobile Voice System installed on your BlackBerry device, see the "About emergency calls and the BlackBerry Mobile Voice System"
section for more information about emergency calls. Do not disassemble your BlackBerry device. Your BlackBerry device contains small parts that might be a choking hazard. Keep your BlackBerry device away from medical devices, including pacemakers and hearing aids, because they might malfunction and cause serious harm or death to you or others. Do not put your BlackBerry device in contact with liquids because this might cause a short circuit, a fire, or an electric shock. When you use your BlackBerry device speakerphone, never hold the BlackBerry device to your ear. Serious and permanent hearing damage could occur. Exposure to flashing lights on your BlackBerry device can cause epileptic seizures or blackouts and might be dangerous to you or others. In the event that you experience, or your use of your BlackBerry device causes in others, any disorientation, loss of awareness, twitching, convulsions, or any involuntary movements, stop using your BlackBerry device immediately and consult a physician. The LED notification light is located on the front of your 7 BlackBerry device, in the upper-right corner. If your BlackBerry device model has a camera, the camera flash LED aperture is located on the back of your BlackBerry device, either above or to the right of the camera lens. If you are susceptible to epileptic seizures or blackouts, consult your physician before you use your BlackBerry device. Do not use your BlackBerry device while driving unless you are permitted by law to use the BlackBerry device in hands-
free mode. Using your BlackBerry device while driving could put you and others at greater risk of an accident causing serious injury, death, or property loss. Do not use your BlackBerry device in the presence of gas fumes because it might present a risk of fire or explosion. Do not dispose of your BlackBerry device in a fire because this might cause an explosion resulting in serious injury, death, or property loss. Turn off your BlackBerry device on aircrafts. Using your BlackBerry device on an aircraft might affect aircraft instrumentation, communication, and performance; might disrupt the network; might otherwise be dangerous to the operation of the aircraft, its crew, and its passengers; and might be illegal. 8 BlackBerry device are not intrinsically safe and cannot be used in the presence of explosive fumes, explosive dust, or other explosive chemicals. Sparks in such areas could cause an explosion or fire resulting in serious injury, death, or damage to property. Using your device safely Do not place heavy objects on your BlackBerry device. Do not attempt to modify or service your BlackBerry device. Do not attempt to cover or push objects into openings on your BlackBerry device unless instructed to do so in the BlackBerry device documentation supplied by Research In Motion. This action might cause a short circuit, a fire, or an electric shock. Do not use sharp objects on the screen. Do not use excessive force on the screen. Do not use your BlackBerry device or device accessories near water (for example, near a bathtub or a sink, in a wet basement, or near a swimming pool). Do not place your BlackBerry device or device accessories on any unstable surface. The BlackBerry device or device accessories could fall, thereby potentially causing serious injury to a person and serious damage to the BlackBerry device or device accessory. 9 When using your BlackBerry device, take frequent breaks. If you experience any discomfort in your neck, shoulders, arms, wrists, hands (including thumbs and fingers), or other parts of the body when using your BlackBerry device, cease use immediately. If discomfort persists, consult a physician. Caution: Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure. Electrical safety Charge the BlackBerry device using only the charging accessories provided by or specifically approved by Research In Motion for use with this BlackBerry device. Any approval from RIM under this document must be in writing and must be from a person authorized to provide such approval. Use of any other accessory might invalidate any warranty provided with the BlackBerry device and might be dangerous. Approved charging accessory models for the BlackBerry Torch 9850 smartphone ASY-04195-002 ASY-14396-016 ASY-18071-001 ASY-18080-003 ASY-18083-001 ASY-24479-003 ASY-24479-004 ASY-24479-006 ASY-24479-007 ASY-24479-008 ASY-31295-004 ASY-31295-006 ASY-31295-007 ASY-31295-008 ASY-31296-001 10 Approved charging accessory models for the BlackBerry Torch 9850 smartphone ASY-18683-001 ASY-18685-001 ASY-18976-003 ASY-24479-002 ASY-28109-001 ASY-28109-003 ASY-31295-002 ASY-31295-003 ASY-31296-003 Approved charging accessory models for the BlackBerry Torch 9860 smartphone ASY-04195-002 ASY-14396-016 ASY-18071-001 ASY-18080-003 ASY-18083-001 ASY-18683-001 ASY-18685-001 ASY-18976-003 ASY-24479-002 ASY-24479-003 ASY-24479-004 ASY-24479-006 ASY-24479-007 ASY-24479-008 ASY-28109-001 ASY-28109-003 ASY-31295-002 ASY-31295-003 ASY-31295-004 ASY-31295-006 ASY-31295-007 ASY-31295-008 ASY-31296-001 ASY-31296-003 Use the charging accessories provided with the BlackBerry device or any other RIM approved charging accessories only from the type of power source indicated on the marking label. Before you use any power supply, 11 verify that the mains voltage is in accordance with the voltage printed on the power supply. Connect the BlackBerry device only to products that bear the USB-IF logo or have completed the USB-IF compliance program. Do not overload power outlets, extension cords, or convenience receptacles because this might result in a risk of fire or electric shock. To reduce the risk of damage to the cord or the plug, pull the plug rather than the cord when you disconnect the charging accessory from the power outlet or convenience receptacle. Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the point where the power cord connects to the BlackBerry device. Unplug charging accessories during lightning storms or when unused for long periods of time. When you use your BlackBerry device with any charging accessories, ensure that you route the power cord in a way that reduces the risk of injury to others, such as tripping or choking. Do not use charging accessories outside or in any area exposed to the elements. For more information about inserting the battery and connecting the power supply, see the documentation that came with your BlackBerry device. To buy accessories for your BlackBerry device, contact your wireless service provider or visit www.shopblackberry.com. Battery safety Your BlackBerry device contains a removable lithium-ion battery. The battery might present a fire or chemical burn hazard if mistreated. Do not disassemble, crush, or puncture the battery. If the battery has been disassembled, crushed, or punctured, cease use of the battery immediately. 12 Do not heat the battery above 140F (60C). Heating the battery above 140F (60C) could cause the battery to catch fire or explode. Do not allow metal objects to contact the battery terminals. Use only the battery that Research In Motion specifies for use with your particular BlackBerry device model. RIM specifies batteries for use in BlackBerry devices in compliance with IEEE Std 1725-200x. Using any other battery might invalidate any warranty provided with the BlackBerry device and might present a risk of fire or explosion. Children should not handle batteries unless they are supervised by an adult. When this icon appears on your BlackBerry device, the battery is not inserted correctly or an invalid battery is inserted. If you inserted the battery that is specified for use with your particular BlackBerry device model, remove and reinsert the battery. If you inserted an invalid battery, remove it immediately and insert the battery that RIM specifies for use with your particular BlackBerry device model. Verify that the battery connectors align with the connectors on your BlackBerry device. Driving and walking safely Give your full attention to driving; driving safely is your first responsibility. You are responsible for knowing and obeying the laws and regulations regarding the use of wireless devices in the areas where you drive. Research In Motion recommends that you do not use your BlackBerry device while you drive. Instead, consider having a passenger in the vehicle use your BlackBerry device for you, or find a safe location to stop your vehicle before you use your BlackBerry device. 13 Store your BlackBerry device safely before driving your vehicle. Do not use any charging accessory as a means of storing your BlackBerry device while you are in a vehicle. If your vehicle is equipped with an air bag, do not place your BlackBerry device or other objects above the air bag, or in the air bag deployment area. If in-vehicle wireless equipment is improperly stored or installed and the air bag inflates, serious injury could result. Radio frequency signals might affect improperly installed or inadequately shielded electronic systems in motor vehicles. Check with the manufacturer or its representative regarding your vehicle. If any equipment has been added to your vehicle, you should also consult the manufacturer of that equipment for information on radio frequency signals. Do not use your BlackBerry device while walking or engaging in any activity that requires your full attention. Inattention to vehicular traffic or other pedestrian hazards could result in serious injury, death, or property loss. Accessories Use only those accessories approved by Research In Motion. Using any accessories not approved by RIM for use with this particular BlackBerry device model might invalidate any approval or warranty applicable to the device, might result in the device becoming inoperative, and might be dangerous. Carrying solutions: Your BlackBerry device might not come with a holster
(body-worn accessory). If you wear your BlackBerry device on your body, always put your BlackBerry device in a BlackBerry device holster equipped with an integrated belt clip supplied or approved by Research In Motion. If you do not use a holster equipped with an integrated belt clip supplied or 14 approved by RIM when you carry your BlackBerry device, keep your BlackBerry device at least 0.98 in. (25 mm) from your body when the BlackBerry device is transmitting. When using any data feature of your BlackBerry device (for example, email messages, PIN messages, MMS messages, or browser service), with or without a USB cable, hold your BlackBerry device at least 0.98 in. (25 mm) from your body. Using accessories that are not supplied by or approved by RIM might cause your BlackBerry device to exceed radio frequency exposure guidelines. For more information about radio frequency exposure, see the "Compliance information" section of this guide. Most BlackBerry carrying solutions for BlackBerry devices (for example, holsters, totes, and pouches) incorporate a magnet into the physical structure of the carrying solution. Do not place items containing magnetic strip components, such as debit cards, credit cards, hotel key cards, phone cards, or similar items, near BlackBerry carrying solutions which incorporate a magnet into the physical structure of the carrying solution. The magnet might damage or erase the data stored on the magnetic strip. Magnetometer Your BlackBerry device includes a magnetometer. The magnetometer is used by applications such as the Compass application. Magnets-or devices that contain magnets, such as holsters, headphones, or monitors-might negatively affect the accuracy of the magnetometer. Do not rely solely on applications that use the magnetometer to determine your location. In an emergency situation, do not rely solely on applications that use the magnetometer. 15 Media Certain jurisdictions might prohibit or restrict your use of certain features on your BlackBerry device. When taking, processing, or using pictures, obey all laws, regulations, procedures, and policies, including, without limitation, any copyright, personal privacy, trade secret, or security laws which might govern or restrict you while using your BlackBerry device. Honor the personal rights of others. Copyright protections might prevent you from copying, modifying, transferring, or forwarding some pictures, music (including ring tones), or other content. Audio files: Permanent hearing loss might occur if you listen to audio files at high volumes, particuarly with headphones. Avoid increasing the volume of your headphones to block out noisy surroundings. If you experience ringing in your ears or muffled speech, consult a physician to have your hearing checked. Camera: If your BlackBerry device has a camera, do not aim the camera directly at the sun or any other bright light. This action could cause serious damage to your eyes or damage your BlackBerry device. When using the camera flash, keep the camera flash LED aperture at least 19.69 in. (50 cm) from the subject's eyes. Antenna Use only the supplied integrated antenna. Unauthorized antenna modifications or attachments could damage the BlackBerry device and might violate U.S. Federal Communications Commission (FCC) regulations. 16 Interference with electronic equipment Most modern electronic equipment is shielded from radio frequency signals. However, certain electronic equipment might not be shielded against the radio frequency signals from your BlackBerry device. Pacemakers: Consult a physician or the manufacturer of your pacemaker if you have any questions regarding the effect of radio frequency signals on your pacemaker. Verify that you are using your BlackBerry device in accordance with the safety requirements associated with your particular pacemaker, which might include the following requirements:
Always keep your BlackBerry device more than 7.88 in. (20 cm) from the pacemaker when the BlackBerry device is turned on. Do not carry your BlackBerry device in your breast pocket. When using the phone on your BlackBerry device, use the ear opposite the pacemaker for making and receiving calls to minimize the potential interference. If you have any reason to suspect that interference is taking place, turn off all wireless connections on your BlackBerry device immediately. Stop using your BlackBerry device and consult a physician. Hearing aids: Some digital wireless devices might interfere with some hearing aids. In the event of such interference, consult your wireless service provider or contact the manufacturer of your hearing aid to discuss alternatives. 17 Your BlackBerry device includes a magnetometer, which is used by applications such as the Compass application. If an application that uses the magnetometer causes interference with your hearing aid, close the application. Other medical devices: If you use any other personal medical device, consult the manufacturer of your device to determine if the device is adequately shielded from external radio frequency energy. Your physician might be able to assist you in obtaining this information. Health care facilities: Turn off all wireless connections on your BlackBerry device in health care facilities when any regulations posted in these areas instruct you to do so. Hospitals or health care facilities might be using equipment that could be sensitive to external radio frequency energy. Aircraft: Federal Aviation Administration (FAA) and Federal Communications Commission (FCC) regulations prohibit using the radio of wireless devices while in the air. Turn off all wireless connections on your BlackBerry device before boarding an aircraft. The effect of using the BlackBerry device with wireless connections turned on in an aircraft is unknown. Using your BlackBerry device on an aircraft might affect aircraft instrumentation, communication, and performance; might disrupt the network; might otherwise be dangerous to the operation of the aircraft;
and might be illegal. With all wireless connections on your BlackBerry device turned off, use only nonradio-based device applications in accordance with airline regulations for electronic devices. 18 Dangerous areas Your BlackBerry device is not an intrinsically safe device and is not suitable for use in hazardous environments, where intrinsically safe devices are required, including without limitation, in presence of gas fumes, explosive dust situations, operation of nuclear facilities, aircraft navigation or communication services, air traffic control, and life support or weapons systems. Potentially explosive atmospheres: If you are in any area with a potentially explosive atmosphere, turn off all wireless connections on your BlackBerry device and obey all signs and instructions. Sparks in such areas could cause an explosion or fire resulting in bodily injury or even death. Areas with a potentially explosive atmosphere are often, but not always, clearly marked. They include fueling areas such as gasoline or petrol stations; below deck on boats; fuel or chemical transfer or storage facilities;
vehicles using liquefied petroleum gas, such as propane or butane; areas where the air contains chemicals or particles, such as grain, dust, or metal powders; and any other area where you would normally be advised to turn off your vehicle engine. Do not use the phone on your BlackBerry device to report a gas leak in the vicinity of the leak. Leave the area and, if the phone is available and active on your BlackBerry device, make the call from a safe location. Blasting areas: When in a "blasting area" or an area that indicates that two-
way radios should be turned off, to avoid interfering with blasting operations, turn off all wireless connections on your BlackBerry device and obey all signs and instructions. 19 Operating and storage temperatures Do not use your BlackBerry device in surrounding temperatures that exceed 95F (35C). Use above this surrounding temperature could cause your BlackBerry device to become hot, which could result in serious injury, death, or damage to property. Do not store your BlackBerry device in surrounding temperatures that exceed 86F (30C). Keep your BlackBerry device or device accessories away from heat sources, such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat. If you are not going to use your BlackBerry device for more than two weeks, turn off the device power and remove the battery. Follow the operating and storage temperatures listed in the following table:
Device operating Device storage 32 to 95F (0 to 35C) 50 to 86F (10 to 30C) Travel charger operating 32 to 95F (0 to 35C) Travel charger storage
-22 to 167F (-30 to 75C) 20 Device cleaning and repair Cleaning: Do not use liquid, aerosol cleaners, or solvents on or near your BlackBerry device or device accessories. Clean only with a soft dry cloth. Disconnect any cables from the computer and unplug any charging accessories from the electrical outlet before cleaning either your BlackBerry device or the charging accessory. If it is necessary to clean the battery cover on your BlackBerry device, remove the battery cover carefully and keep your BlackBerry device away from all liquids. Clean the battery cover with a soft cloth that is dampened with water and mild liquid detergent. Verify that the battery cover is completely dry before you put it back on your BlackBerry device. Repair: Do not attempt to disassemble your BlackBerry device or any charging accessory. Only qualified service personnel should perform repairs to your BlackBerry device. If any of the following situations occur, disconnect the power supply cables from the computer or electrical outlet and refer your BlackBerry device or charging accessory for service to qualified service personnel:
the power supply cord, plug, or connector is damaged liquid has been spilled or objects have fallen into the BlackBerry device or charging accessory the BlackBerry device or charging accessory has been exposed to rain or water the BlackBerry device or charging accessory becomes very hot to the touch 21 the BlackBerry device or charging accessory has been dropped or damaged in any way the BlackBerry device or charging accessory does not operate normally by following the instructions in the user documentation the BlackBerry device or charging accessory exhibits a distinct change in performance To reduce the risk of fire or electric shock, adjust only those controls that are covered in the user documentation for your BlackBerry device. An improper adjustment of other controls might cause damage and will often require extensive work by a qualified technician to restore your BlackBerry device, charging accessory, or any other accessory to normal operation. Failure to observe all safety instructions contained in the user documentation for your BlackBerry device will void the Limited Warranty and might lead to suspension or denial of services to the offender, legal action, or both. Device and battery disposal Do not dispose of either your BlackBerry device or the battery in a fire. Your BlackBerry device should not be placed in household waste bins. Check local regulations for information about the disposal of electronic products in your area. Dispose of the battery in accordance with the laws and regulations in your area governing disposal of such cell types. 22 About emergency calls and the BlackBerry Mobile Voice System If you have the BlackBerry Mobile Voice System installed on your BlackBerry device, the following statements are applicable to you:
Emergency calls to 911, 112, 000, 999, or other internationally recognized numbers intended to connect to a public safety answering point or similar emergency services are not processed through the BlackBerry Mobile Voice System, and are only processed from your BlackBerry device where mobile network coverage is available from a wireless service provider. The BlackBerry MVS is not designed or intended to be a replacement for traditional telephone service. Additional arrangements must be made, separate from the BlackBerry MVS, for you to obtain access to traditional fixed or wireless telephone services, such as emergency calling capability. RIM and its affiliates, and their respective officers, directors, and employees shall have no responsibility or liability whatsoever for any personal injury, death, or damages arising out of or in connection with the inability to access emergency call services (for example, 911, 112, 000, or 999) through the BlackBerry MVS. By using the BlackBerry MVS Client, you agree to the above. If you do not agree to the above, remove the BlackBerry MVS Client from your device. 23 24 Compliance information Exposure to radio frequency signals The BlackBerry device radio is a low power radio transmitter and receiver. When the BlackBerry device radio is turned on, it receives and also sends out radio frequency signals. The BlackBerry device is designed to comply with Federal Communications Commission (FCC), Ministry of Internal Affairs and Communications (MIC), and Industry Canada (IC) guidelines respecting safety levels of radio frequency exposure for wireless devices, which in turn are consistent with the following safety standards previously set by Canadian, U.S., and international standards bodies:
ANSI/IEEE C95.1, 2005, American National Standards Institute/
Institute of Electrical and Electronics Engineers Standard for Safety Levels with Respect to Human Exposure to Radio Frequency Electromagnetic Fields, 3 kHz to 300 GHz National Council on Radiation Protection and Measurements
(NCRP) Report 86, 1986, Biological Effects and Exposure Criteria for Radiofrequency Electromagnetic Fields Health Canada, Safety Code 6, 2009, Limits of Human Exposure to Radiofrequency Electromagnetic Fields in the Frequency Range from 3 kHz to 300 GHz EN 50360, 2001, Product standard to demonstrate the compliance of mobile phones with the basic restrictions related to human exposure to electromagnetic fields (300 MHz to 3 GHz) 25 International Commission on Non-Ionizing Radiation Protection
(ICNIRP), 2009, Guidelines for Limiting Exposure to Time-Varying Electric, Magnetic, and Electromagnetic fields (up to 300 GHz) Official Journal of the European Union (OJEU), 1999, Council Recommendation of 12 July 1999 on the limitation of exposure of the general public to electromagnetic fields (0 Hz to 300 GHz) MIC, 2001, Article 14-2 of the Ordinance for Regulating Radio Equipment To maintain compliance with FCC, IC, MIC, and EU radio frequency exposure guidelines when you carry the BlackBerry device on your body, use only accessories equipped with an integrated belt clip that are supplied or approved by Research In Motion. Use of accessories that are not expressly approved by RIM might violate FCC, IC, and EU radio frequency exposure guidelines and might void any warranty applicable to the BlackBerry device. If you do not use a body-worn accessory equipped with an integrated belt clip supplied or approved by RIM when you carry the BlackBerry device, keep the BlackBerry device at least 0.98 in. (25 mm) from your body when the BlackBerry device is transmitting. When using any data feature of the BlackBerry device, with or without a USB cable, hold the BlackBerry device at least 0.98 in. (25 mm) from your body. If you use a body-worn accessory not supplied by RIM when you carry the BlackBerry device, verify that the accessory does not contain metal and keep the BlackBerry device at least 0.98 in. (25 mm) from your body when the BlackBerry device is transmitting. To reduce radio frequency exposure consider these safety guidelines:
26 Use the BlackBerry device in areas where there is a strong wireless signal. The indicator that provides information about the strength of the wireless signal is located in the upper-right corner of the Home screen and displays five ascending bars. Three or more bars indicate a strong signal. A reduced signal display, which might occur in areas such as an underground parking structure or if you are traveling by train or car, might indicate increased power output from your BlackBerry device as it attempts to connect to a weak signal. Use hands-free operation if it is available and keep the BlackBerry device at least 0.98 in. (25 mm) from your body (including the abdomen of pregnant women and the lower abdomen of teenagers) when the BlackBerry device is turned on and connected to the wireless network. For more information about carrying your BlackBerry device, see the holster information in the "Accessories" section of this document. Reduce the amount of time spent on calls. Specific absorption rate data THIS WIRELESS DEVICE MODEL MEETS GOVERNMENT REQUIREMENTS FOR EXPOSURE TO RADIO WAVES WHEN USED AS DIRECTED IN THIS SECTION. The BlackBerry device is a radio transmitter and receiver. It is designed and manufactured not to exceed the emission limits for exposure to radio frequency (RF) energy set by the Federal Communications Commission
(FCC) of the U.S. Government, Industry Canada of the Canadian Government (IC), and recommended by The Council of the European Union 27 when used as directed in the previous section. These limits are part of comprehensive guidelines and establish permitted levels of RF energy for the general population. The guidelines are based on standards that were developed by independent scientific organizations through periodic and thorough evaluation of scientific studies. The exposure standard for wireless devices employs a unit of measurement known as the Specific Absorption Rate, or SAR. The SAR limit set by the FCC/IC is 1.6W/kg*. The SAR limit recommended by The Council of the European Union is 2.0W/kg**. Tests for SAR are conducted using standard operating positions specified by the FCC/IC with the device transmitting at its highest certified power level in all tested frequency bands. Although the SAR is determined at the highest certified power level, the actual SAR level of the device while operating can be well below the maximum value. This is because the device is designed to operate at multiple power levels so as to use only the power required to reach the network. In general, the closer you are to a wireless base station antenna, the lower the power output. Before a wireless device model is available for sale to the public, it must be tested and certified to the FCC, IC, and The Council of the European Union that it does not exceed the limit established by the government-adopted requirement for safe exposure under the recommendations of the International Commission on Non-Ionizing Radiation Protection (ICNIRP). The tests are performed in positions and locations (for example, at the ear and worn on the body) as required by the FCC, IC, and The Council of the European Union for each model. The highest SAR value for your BlackBerry device model when tested for use at the ear is outlined as follows:
28 Device SAR (W/kg) for 1 g SAR (W/kg) for 10 g 0.90 1.12 BlackBerry Torch 9850 smartphone
(model number RDH71CW) BlackBerry Torch 9860 smartphone
(model number RDP71UW) BlackBerry Torch 9860 smartphone (model number RDQ71UW) 0.87 0.76 0.82 0.92 The highest reported SAR value for this BlackBerry device when clipped on a belt, in a Research In Motion approved holster equipped with an integrated belt clip, is outlined below. Carrying solutions, including RIM approved carrying solutions and carrying solutions not approved by RIM, that do not come equipped with an integrated belt clip SHOULD NOT be worn or carried on the body. For more information regarding the wearing or carrying of this BlackBerry device without using a RIM approved carrying solution equipped with an integrated belt clip, see the holster information in the "Accessories" section of this document. 29 Device SAR (W/kg) for 1 g SAR (W/kg) for 10 g BlackBerry Torch 9850 smartphone (model number RDH71CW) BlackBerry Torch 9860 smartphone (model number RDP71UW) BlackBerry Torch 9860 smartphone (model number RDQ71UW) 0.66 0.86 1.46 0.43 0.45 0.53 Body-worn measurements differ among wireless device and phone models, depending upon available accessories and FCC, IC, and The Council of the European Union requirements. The FCC has granted an Equipment Authorization for this wireless device model with all reported SAR levels evaluated as in compliance with the FCC radio frequency emission guidelines when the BlackBerry device is used as directed in this section. SAR information on this wireless device model is on file with the FCC and can be found under the Display Grant section of www.fcc.gov/oet/ea after searching for the FCC ID for your BlackBerry device listed below. Device BlackBerry Torch 9850 smartphone
(model number RDH71CW) FCC ID L6ARDH70CW 30 Device BlackBerry Torch 9860 smartphone
(model number RDP71UW) FCC ID L6ARDP70UW BlackBerry Torch 9860 smartphone
(model number RDQ71UW) L6ARDQ70UW Additional information on SAR can be found on the CTIA - The Wireless Association web site at www.ctia.org. In Japan, additional information on SAR can be found on the Association of Radio Industries and Businesses
(ARIB) web site at www.arib-emf.org/index.html, or on the Telecommunications Bureau of the Ministry of Internal Affairs and Communications (MIC) web site at www.tele.soumu.go.jp/e/index.htm. ___________________________________
* In the United States and Canada, the SAR limit for mobile devices used by the public is 1.6W/kg averaged over 1 g of tissue for the body or head
(4.0W/kg averaged over 10 g of tissue for the extremities - hands, wrists, ankles, and feet).
** In Europe, the SAR limit for mobile devices used by the public is 2.0W/kg averaged over 10 g of tissue for the body or head (4.0W/kg averaged over 10 g of tissue for the extremities - hands, wrists, ankles, and feet). Studies suggest that the standard incorporates a substantial margin of safety to give additional protection for the public and to account for any variations in measurements. The long-term characteristics or the possible physiological effects of Radio Frequency Electromagnetic fields have not been evaluated by Underwriters Laboratories Inc. (UL). 31 FCC compliance statement (United States) FCC Class B Part 15 This device complies with Part 15 of the Federal Communications Commission (FCC) Rules. Operation is subject to the following two conditions:
This device may not cause harmful interference. This device must accept any interference received, including interference that may cause undesired operation. CAUTION: Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the users authority to operate this equipment. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturers instructions, may cause interference harmful to radio communications. There is no guarantee, however, that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna. 32 Increase the separation between the equipment and receiver. Connect the equipment to an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio or TV technician for help. US Information Concerning the Federal Communications Commission ("FCC") Requirements for Hearing Aid Compatibility with Wireless Devices When wireless devices are used near hearing devices (such as hearing aids and cochlear implants), users may detect a buzzing, humming, or whining noise. Some hearing devices are more immune than others to this interference, and wireless devices also vary in the amount of interference that they generate. The wireless telephone industry has developed ratings to assist hearing device users in finding wireless devices that may be compatible with their hearing devices. Not all wireless devices have been rated. Wireless devices that are rated will have the rating displayed on the box together with other relevant approval markings. The ratings are not guarantees. Results will vary depending on the user's hearing device and hearing loss. If your hearing device is vulnerable to interference, you may not be able to use a rated wireless device successfully. 33 Consulting with your hearing health professional and testing the wireless device with your hearing device is the best way to evaluate it for your personal needs. This BlackBerry device has been tested and rated for use with hearing aids for some of the wireless technologies that the BlackBerry device uses. However, other wireless technologies may be used in this BlackBerry device that have not been tested for use with hearing aids. It is important to try the different features of your BlackBerry device thoroughly and in different locations to determine if you hear any interfering noise when using this BlackBerry device with your hearing aid or cochlear implant. Consult your wireless service provider about its return and exchange policies and for information about hearing aid compatibility. How the ratings work M-Ratings: Wireless devices rated M3 or M4 meet FCC requirements and are likely to generate less interference to hearing devices than wireless devices that are not labeled. M4 is the better or higher of the two ratings. T-Ratings: Wireless devices rated T3 or T4 meet FCC requirements and are likely to be more usable with a hearing device's telecoil ("T Switch" or
"Telephone Switch") than unrated wireless devices. T4 is the better or higher of the two ratings. (Note that not all hearing devices have telecoils in them.) Hearing devices may also be measured for immunity to this type of interference. Your hearing device manufacturer or hearing health professional may help you find results for your hearing device. The more immune your hearing aid is, the less likely you are to experience interference noise from wireless devices. 34 For more information about the actions that the FCC has taken with regard to hearing aid compatibility with wireless devices and other steps that the FCC has taken to ensure that individuals with disabilities have access to telecommunications services, visit www.fcc.gov/cgb/dro. Industry Canada certification This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following conditions:
this device may not cause interference this device must accept any interference, including interference that may cause undesired operation of the device The BlackBerry Torch 9850 smartphone (model number RDH71CW) complies with Industry Canada RSS 102, RSS 132, RSS 133, RSS-GEN, and RSS 210 under certification number 2503A-RDH70CW. The BlackBerry Torch 9860 smartphone (model number RDP71UW) complies with Industry Canada RSS 102, RSS 132, RSS 133, RSS-GEN, and RSS 210 under certification number 2503A-RDP70UW. The BlackBerry Torch 9860 smartphone (model number RDQ71UW) complies with Industry Canada RSS 102, RSS 132, RSS 133, RSS 139, RSS-
GEN, and RSS 210 under certification number 2503A-RDQ70UW. 35 Class B compliance This BlackBerry device complies with the Class B limits for radio noise emissions as set out in the interference-causing equipment standard entitled Digital Apparatus, ICES-003 of Industry Canada. EU regulatory conformance Research In Motion hereby declares that this BlackBerry device is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC. Device Applicable CE marking BlackBerry Torch 9850 smartphone (model number RDH71CW) BlackBerry Torch 9860 smartphone (model number RDP71UW or RDQ71UW) The Declaration of Conformity made under Directive 1999/5/EC (HG nr. 88/2003) is available for viewing at the following location in the EU community: www.blackberry.com/go/declarationofconformity. 36 Research In Motion UK Limited 200 Bath Road Slough, Berkshire SL1 3XE United Kingdom If you have a Wi-Fi enabled BlackBerry device, your BlackBerry device may be operated on Wi-Fi networks in all European Union member countries. When operated in France, this equipment uses nonharmonized frequency bands. This equipment may be operated in Turkey. If you have a Wi-Fi enabled BlackBerry device, in France, outdoor operation of a wireless device is only permitted using the 2.4 to 2.454 GHz frequency band. If your BlackBerry device operates in infrastructure mode as well as in Mobile Hotspot/wireless access point mode, it will transmit in the 2.4 to 2.454 GHz frequency band. Additional regulatory conformance Specific details about compliance with the following standards and regulatory bodies for your BlackBerry device may be obtained from Research In Motion:
Device Applicable conformance information BlackBerry Torch 9850 smartphone
(model number RDH71CW) PCS Type Certification Review Board
(PTCRB) 37 Device BlackBerry Torch 9860 smartphone
(model number RDP71UW or RDQ71UW) Applicable conformance information Underwriters Laboratories (UL) 60950-1 requirements for Canada and the United States Radio and Telecommunications Terminal Equipment (R&TTE) Directive 1999/5/EC Global Certification Forum Certification Criteria (GCF CC) requirements Depending on the trackpad used on your BlackBerry device, the following standard might also apply:
International Electrotechnical Commission (IEC) 60825-1 2007:
Safety of Laser Products This BlackBerry device supports the Turkish SMS characters as outlined in ETSI TS 123.038 V8.0.0 (or newer version code) and ETSI TS 123.040 V8.1.0
(or newer version code). This BlackBerry device is in conformity with Turkeys EEE Directive. 38 BlackBerry device product information Product information: BlackBerry Torch 9850 smartphone Mechanical properties:
weight: approximately 4.8 oz (135 g) including lithium-ion cell battery size (L x W x H): 4.7 x 2.4 x 0.4 in. (120 x 62 x 11.5 mm) 768 MB RAM, 4 GB eMMC The following trackpad properties might apply to your BlackBerry device:
Class 1 laser product maximum radiated power: 0.77 mW Power specifications:
removable, rechargeable lithium-ion cell battery supports 3V, 1.8V SIM cards micro-USB-compatible port for data synchronization and charging Mobile network radio specifications:
39 dual-band support: CDMA 800, CDMA 1900 MHz quad-band support: GSM 850, GSM 900, DCS 1800, PCS 1900 MHz networks: UMTS, HSPA, CDMA2000 1xEV-DO Rev A, GSM power class: Class 3 (UMTS 2100), Class 3 (CDMA 800), Class 2
(CDMA 1900), Class 1 (DCS 1800, PCS 1900), Class 4 (GSM 850) as defined in GSM 5.05, Class 4 (GSM 900) as defined in GSM 02.06, Class E2 (GSM 850, GSM 900, DCS 1800, PCS 1900) transmitting frequency: UMTS 1920 to 1980 MHz, Cell 824.70 to 848.31 MHz, GSM 824 to 849 MHz, GSM 880 to 915 MHz, DCS 1710 to 1785 MHz, PCS 1850 to 1910 MHz receiving frequency: UMTS 2110 to 2170 MHz, Cell 869.70 to 893.31 MHz, GSM 869 to 894 MHz, GSM 925 to 960 MHz, DCS 1805 to 1880 MHz, PCS 1930 to 1990 MHz, A-GPS 1575 MHz, A-
GPS E911 1575 MHz Wi-Fi network radio specifications:
wireless LAN standard: IEEE 802.11b, IEEE 802.11g, IEEE 802.11n transmitting and receiving frequency: 2.412 to 2.472 GHz Bluetooth radio specifications:
single-band support: ISM 2.4 GHz transmitting and receiving frequency: 2402 to 2480 MHz Bluetooth Class 1 40 Product information: BlackBerry Torch 9860 smartphone Mechanical properties:
weight: approximately 4.8 oz (135 g) including lithium-ion cell battery size (L x W x H): 4.7 x 2.4 x 0.4 in. (120 x 62 x 11.5 mm) 768 MB RAM, 4 GB eMMC The following trackpad properties might apply to your BlackBerry device:
Class 1 laser product maximum radiated power: 0.77 mW Power specifications:
removable, rechargeable lithium-ion cell battery supports 3V, 1.8V SIM cards micro-USB-compatible port for data synchronization and charging Mobile network radio specifications for model number RDP71UW:
quad-band GSM support: GSM 850, GSM 900, DCS 1800, PCS 1900 MHz 41 tri-band UMTS support: UMTS 800/UMTS 850, UMTS1900, UMTS 2100 MHz power class: Class 3 (UMTS), Class 1 (DCS 1800, PCS 1900), Class 4 (GSM 850) as defined in GSM 5.05, Class 4 (GSM 900) as defined in GSM 02.06, Class E2 (GSM 850, GSM 900, DCS 1800, PCS 1900) transmitting frequency: UMTS 1920 to 1980 MHz, Cell 824.70 to 848.31 MHz, GSM 824 to 849 MHz, GSM 880 to 915 MHz, DCS 1710 to 1785 MHz, PCS 1850 to 1910 MHz receiving frequency: UMTS 2110 to 2170 MHz, Cell 869.70 to 893.31 MHz, GSM 869 to 894 MHz, GSM 925 to 960 MHz, DCS 1805 to 1880 MHz, PCS 1930 to 1990 MHz, A-GPS 1575 MHz, A-
GPS E911 1575 MHz Mobile network radio specifications for model number RDQ71UW:
quad-band GSM support: GSM 850, GSM 900, DCS 1800, PCS 1900 MHz tri-band UMTS support: UMTS 900, UMTS 1700, UMTS 2100 MHz power class: Class 3 (UMTS), Class 1 (DCS 1800, PCS 1900), Class 4 (GSM 850) as defined in GSM 5.05, Class 4 (GSM 900) as defined in GSM 02.06, Class E2 (GSM 850, GSM 900, DCS 1800, PCS 1900) transmitting frequency: UMTS 1920 to 1980 MHz, Cell 824.70 to 848.31 MHz, GSM 824 to 849 MHz, GSM 880 to 915 MHz, DCS 1710 to 1785 MHz, PCS 1850 to 1910 MHz 42 receiving frequency: UMTS 2110 to 2170 MHz, Cell 869.70 to 893.31 MHz, GSM 869 to 894 MHz, GSM 925 to 960 MHz, DCS 1805 to 1880 MHz, PCS 1930 to 1990 MHz, A-GPS 1575 MHz, A-
GPS E911 1575 MHz Wi-Fi network radio specifications:
wireless LAN standard: IEEE 802.11b, IEEE 802.11g, IEEE 802.11n transmitting and receiving frequency: 2.412 to 2.472 GHz Bluetooth radio specifications:
single-band support: ISM 2.4 GHz transmitting and receiving frequency: 2402 to 2480 MHz Bluetooth Class 1 43 44 Legal notice 2011 Research In Motion Limited. All rights reserved. BlackBerry, RIM, Research In Motion, and related trademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world. ANSI is a trademark of the American National Standards Institute. Bluetooth is a trademark of Bluetooth SIG. CDMA2000 is a trademark of the Telecommunications Industry Association. CTIA - The Wireless Association is a trademark of CTIA - The Wireless Association. GSM is a trademark of the GSM MOU Association. IEEE, 802.11b, 802.11g, 802.11n, and IEEE Std 1725 are trademarks of the Institute of Electrical and Electronics Engineers, Inc. UMTS is a trademark of European Telecommunications Standard Institute. Wi-Fi is a trademark of the Wi-Fi Alliance. All other trademarks are the property of their respective owners. Portions of the BlackBerry Device Software are copyright 2007-2008 The FreeType Project (www.freetype.org). All rights reserved. This documentation including all documentation incorporated by reference herein such as documentation provided or made available at www.blackberry.com/go/docs is provided or made accessible "AS IS" and
"AS AVAILABLE" and without condition, endorsement, guarantee, representation, or warranty of any kind by Research In Motion Limited and its affiliated companies ("RIM") and RIM assumes no responsibility for any typographical, technical, or other inaccuracies, errors, or omissions in this documentation. In order to protect RIM proprietary and confidential information and/or trade secrets, this documentation may describe some aspects of RIM technology in generalized terms. RIM reserves the right to 45 periodically change information that is contained in this documentation;
however, RIM makes no commitment to provide any such changes, updates, enhancements, or other additions to this documentation to you in a timely manner or at all. This documentation might contain references to third-party sources of information, hardware or software, products or services including components and content such as content protected by copyright and/or third-party web sites (collectively the "Third Party Products and Services"). RIM does not control, and is not responsible for, any Third Party Products and Services including, without limitation the content, accuracy, copyright compliance, compatibility, performance, trustworthiness, legality, decency, links, or any other aspect of Third Party Products and Services. The inclusion of a reference to Third Party Products and Services in this documentation does not imply endorsement by RIM of the Third Party Products and Services or the third party in any way. EXCEPT TO THE EXTENT SPECIFICALLY PROHIBITED BY APPLICABLE LAW IN YOUR JURISDICTION, ALL CONDITIONS, ENDORSEMENTS, GUARANTEES, REPRESENTATIONS, OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY CONDITIONS, ENDORSEMENTS, GUARANTEES, REPRESENTATIONS OR WARRANTIES OF DURABILITY, FITNESS FOR A PARTICULAR PURPOSE OR USE, MERCHANTABILITY, MERCHANTABLE QUALITY, NON-INFRINGEMENT, SATISFACTORY QUALITY, OR TITLE, OR ARISING FROM A STATUTE OR CUSTOM OR A COURSE OF DEALING OR USAGE OF TRADE, OR RELATED TO THE DOCUMENTATION OR ITS USE, OR PERFORMANCE OR NON-PERFORMANCE OF ANY SOFTWARE, HARDWARE, SERVICE, OR ANY THIRD PARTY PRODUCTS AND SERVICES REFERENCED HEREIN, ARE HEREBY EXCLUDED. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY BY STATE OR PROVINCE. SOME JURISDICTIONS 46 MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES AND CONDITIONS. TO THE EXTENT PERMITTED BY LAW, ANY IMPLIED WARRANTIES OR CONDITIONS RELATING TO THE DOCUMENTATION TO THE EXTENT THEY CANNOT BE EXCLUDED AS SET OUT ABOVE, BUT CAN BE LIMITED, ARE HEREBY LIMITED TO NINETY (90) DAYS FROM THE DATE YOU FIRST ACQUIRED THE DOCUMENTATION OR THE ITEM THAT IS THE SUBJECT OF THE CLAIM. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION, IN NO EVENT SHALL RIM BE LIABLE FOR ANY TYPE OF DAMAGES RELATED TO THIS DOCUMENTATION OR ITS USE, OR PERFORMANCE OR NON-PERFORMANCE OF ANY SOFTWARE, HARDWARE, SERVICE, OR ANY THIRD PARTY PRODUCTS AND SERVICES REFERENCED HEREIN INCLUDING WITHOUT LIMITATION ANY OF THE FOLLOWING DAMAGES: DIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, OR AGGRAVATED DAMAGES, DAMAGES FOR LOSS OF PROFITS OR REVENUES, FAILURE TO REALIZE ANY EXPECTED SAVINGS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, LOSS OF BUSINESS OPPORTUNITY, OR CORRUPTION OR LOSS OF DATA, FAILURES TO TRANSMIT OR RECEIVE ANY DATA, PROBLEMS ASSOCIATED WITH ANY APPLICATIONS USED IN CONJUNCTION WITH RIM PRODUCTS OR SERVICES, DOWNTIME COSTS, LOSS OF THE USE OF RIM PRODUCTS OR SERVICES OR ANY PORTION THEREOF OR OF ANY AIRTIME SERVICES, COST OF SUBSTITUTE GOODS, COSTS OF COVER, FACILITIES OR SERVICES, COST OF CAPITAL, OR OTHER SIMILAR PECUNIARY LOSSES, WHETHER OR NOT SUCH DAMAGES WERE FORESEEN OR UNFORESEEN, AND EVEN IF RIM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. 47 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION, RIM SHALL HAVE NO OTHER OBLIGATION, DUTY, OR LIABILITY WHATSOEVER IN CONTRACT, TORT, OR OTHERWISE TO YOU INCLUDING ANY LIABILITY FOR NEGLIGENCE OR STRICT LIABILITY. THE LIMITATIONS, EXCLUSIONS, AND DISCLAIMERS HEREIN SHALL APPLY:
(A) IRRESPECTIVE OF THE NATURE OF THE CAUSE OF ACTION, DEMAND, OR ACTION BY YOU INCLUDING BUT NOT LIMITED TO BREACH OF CONTRACT, NEGLIGENCE, TORT, STRICT LIABILITY OR ANY OTHER LEGAL THEORY AND SHALL SURVIVE A FUNDAMENTAL BREACH OR BREACHES OR THE FAILURE OF THE ESSENTIAL PURPOSE OF THIS AGREEMENT OR OF ANY REMEDY CONTAINED HEREIN; AND (B) TO RIM AND ITS AFFILIATED COMPANIES, THEIR SUCCESSORS, ASSIGNS, AGENTS, SUPPLIERS (INCLUDING AIRTIME SERVICE PROVIDERS), AUTHORIZED RIM DISTRIBUTORS (ALSO INCLUDING AIRTIME SERVICE PROVIDERS) AND THEIR RESPECTIVE DIRECTORS, EMPLOYEES, AND INDEPENDENT CONTRACTORS. IN ADDITION TO THE LIMITATIONS AND EXCLUSIONS SET OUT ABOVE, IN NO EVENT SHALL ANY DIRECTOR, EMPLOYEE, AGENT, DISTRIBUTOR, SUPPLIER, INDEPENDENT CONTRACTOR OF RIM OR ANY AFFILIATES OF RIM HAVE ANY LIABILITY ARISING FROM OR RELATED TO THE DOCUMENTATION. Prior to subscribing for, installing, or using any Third Party Products and Services, it is your responsibility to ensure that your airtime service provider has agreed to support all of their features. Some airtime service providers might not offer Internet browsing functionality with a subscription to the BlackBerry Internet Service. Check with your service provider for availability, roaming arrangements, service plans and features. Installation or use of Third Party Products and Services with RIM's products and services may require one or more patent, trademark, copyright, or 48 other licenses in order to avoid infringement or violation of third party rights. You are solely responsible for determining whether to use Third Party Products and Services and if any third party licenses are required to do so. If required you are responsible for acquiring them. You should not install or use Third Party Products and Services until all necessary licenses have been acquired. Any Third Party Products and Services that are provided with RIM's products and services are provided as a convenience to you and are provided "AS IS" with no express or implied conditions, endorsements, guarantees, representations, or warranties of any kind by RIM and RIM assumes no liability whatsoever, in relation thereto. Your use of Third Party Products and Services shall be governed by and subject to you agreeing to the terms of separate licenses and other agreements applicable thereto with third parties, except to the extent expressly covered by a license or other agreement with RIM. Certain features outlined in this documentation require a minimum version of BlackBerry Enterprise Server, BlackBerry Desktop Software, and/or BlackBerry Device Software. The terms of use of any RIM product or service are set out in a separate license or other agreement with RIM applicable thereto. NOTHING IN THIS DOCUMENTATION IS INTENDED TO SUPERSEDE ANY EXPRESS WRITTEN AGREEMENTS OR WARRANTIES PROVIDED BY RIM FOR PORTIONS OF ANY RIM PRODUCT OR SERVICE OTHER THAN THIS DOCUMENTATION. Licensed by QUALCOMM Incorporated under one or more of the following United States Patents and/or their counterparts in other nations:
5,490,165 5,504,773 5,506,865 5,511,073 49 5,228,054 5,568,483 5,657,420 5,778,338 5,535,239 5,337,338 5,416,797 5,267,261 5,600,754 5,659,569 5,544,196 5,414,796 5,710,784 BlackBerry Torch 9850 smartphone model number: RDH71CW BlackBerry Torch 9860 smartphone model number: RDP71UW or RDQ71UW Research In Motion Limited 295 Phillip Street Waterloo, ON N2L 3W8 Canada Research In Motion UK Limited Centrum House 36 Station Road Egham, Surrey TW20 9LF United Kingdom Published in Canada 50
frequency | equipment class | purpose | ||
---|---|---|---|---|
1 | 2011-12-23 | 1851.25 ~ 1908.5 | PCE - PCS Licensed Transmitter held to ear | Class II permissive change or modification of presently authorized equipment |
2 | 2412 ~ 2462 | DTS - Digital Transmission System | ||
3 | 2011-07-28 | 1851.25 ~ 1908.5 | PCE - PCS Licensed Transmitter held to ear | Original Equipment |
4 | 2412 ~ 2462 | DTS - Digital Transmission System | ||
5 | 2402 ~ 2480 | DSS - Part 15 Spread Spectrum Transmitter | ||
6 | JBP - Part 15 Class B Computing Device Peripheral |
app s | Applicant Information | |||||
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1 2 3 4 5 6 | Effective |
2011-12-23
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1 2 3 4 5 6 |
2011-07-28
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1 2 3 4 5 6 | Applicant's complete, legal business name |
BlackBerry Limited
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1 2 3 4 5 6 | FCC Registration Number (FRN) |
0006040703
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1 2 3 4 5 6 | Physical Address |
2200 University Avenue East
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1 2 3 4 5 6 |
Waterloo, Ontario, N/A N2K 0A7
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1 2 3 4 5 6 |
Canada
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app s | TCB Information | |||||
1 2 3 4 5 6 | TCB Application Email Address |
T******@babt.com
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1 2 3 4 5 6 | TCB Scope |
B1: Commercial mobile radio services equipment in the following 47 CFR Parts 20, 22 (cellular), 24,25 (below 3 GHz) & 27
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1 2 3 4 5 6 |
A4: UNII devices & low power transmitters using spread spectrum techniques
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1 2 3 4 5 6 |
A1: Low Power Transmitters below 1 GHz (except Spread Spectrum), Unintentional Radiators, EAS (Part 11) & Consumer ISM devices
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app s | FCC ID | |||||
1 2 3 4 5 6 | Grantee Code |
L6A
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1 2 3 4 5 6 | Equipment Product Code |
RDH70CW
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app s | Person at the applicant's address to receive grant or for contact | |||||
1 2 3 4 5 6 | Name |
J**** W******** J****
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||||
1 2 3 4 5 6 | Title |
Team Lead, RF Design
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1 2 3 4 5 6 | Telephone Number |
519-4********
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1 2 3 4 5 6 | Fax Number |
519-8********
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1 2 3 4 5 6 |
j******@blackberry.com
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app s | Technical Contact | |||||
n/a | ||||||
app s | Non Technical Contact | |||||
n/a | ||||||
app s | Confidentiality (long or short term) | |||||
1 2 3 4 5 6 | Does this application include a request for confidentiality for any portion(s) of the data contained in this application pursuant to 47 CFR § 0.459 of the Commission Rules?: | Yes | ||||
1 2 3 4 5 6 | Long-Term Confidentiality Does this application include a request for confidentiality for any portion(s) of the data contained in this application pursuant to 47 CFR § 0.459 of the Commission Rules?: | No | ||||
1 2 3 4 5 6 | Yes | |||||
1 2 3 4 5 6 | If so, specify the short-term confidentiality release date (MM/DD/YYYY format) | 08/05/2011 | ||||
if no date is supplied, the release date will be set to 45 calendar days past the date of grant. | ||||||
app s | Cognitive Radio & Software Defined Radio, Class, etc | |||||
1 2 3 4 5 6 | Is this application for software defined/cognitive radio authorization? | No | ||||
1 2 3 4 5 6 | Equipment Class | PCE - PCS Licensed Transmitter held to ear | ||||
1 2 3 4 5 6 | DTS - Digital Transmission System | |||||
1 2 3 4 5 6 | DSS - Part 15 Spread Spectrum Transmitter | |||||
1 2 3 4 5 6 | JBP - Part 15 Class B Computing Device Peripheral | |||||
1 2 3 4 5 6 | Description of product as it is marketed: (NOTE: This text will appear below the equipment class on the grant) | BlackBerry(r) smartphone | ||||
1 2 3 4 5 6 | Handheld Blackberry with GSM/GPRS/EDGE 850/1900,CDMA2000/1xEVDO, 802.11/b/g/n, Bluetooth and GPS | |||||
1 2 3 4 5 6 | Related OET KnowledgeDataBase Inquiry: Is there a KDB inquiry associated with this application? | No | ||||
1 2 3 4 5 6 | Modular Equipment Type | Does not apply | ||||
1 2 3 4 5 6 | Purpose / Application is for | Class II permissive change or modification of presently authorized equipment | ||||
1 2 3 4 5 6 | Original Equipment | |||||
1 2 3 4 5 6 | Composite Equipment: Is the equipment in this application a composite device subject to an additional equipment authorization? | Yes | ||||
1 2 3 4 5 6 | Related Equipment: Is the equipment in this application part of a system that operates with, or is marketed with, another device that requires an equipment authorization? | No | ||||
1 2 3 4 5 6 | Grant Comments | Output power is ERP/EIRP. This device and its antenna(s) must not be co-located or operated in conjunction with any antenna or transmitter except in accordance with FCC multi-transmitter RF exposure procedures. SAR compliance for body worn operating configurations must be restricted to belt-clips and holsters described in this filing, or which maintain a minimum separation distance of 2.5 cm and which contain no metallic component in the assembly. End-users must be informed of the body-worn operating requirements for satisfying RF exposure compliance. The highest reported PCE Head SAR was 0.90 W/kg. The highest reported PCE Body SAR was 0.66 W/kg. HAC Rating is M3T3-2007. This device contains GSM functions that are not operational in the U.S. Territories. This filing is only applicable for U.S. operations. | ||||
1 2 3 4 5 6 | Output power is conducted. This device and its antenna(s) must not be co-located or operated in conjunction with any antenna or transmitter except in accordance with FCC multi-transmitter RF exposure procedures. SAR compliance for body worn operating configurations must be restricted to belt-clips and holsters described in this filing, or which maintain a minimum separation distance of 2.5 cm and which contain no metallic component in the assembly. End-users must be informed of the body-worn operating requirements for satisfying RF exposure compliance. The highest reported DTS Head SAR was 0.39 W/kg. The highest reported DTS Body SAR was 0.09 W/kg. | |||||
1 2 3 4 5 6 | Output power is conducted. This device and its antenna(s) must not be co-located or operated in conjunction with any antenna or transmitter except in accordance with FCC multi-transmitter RF exposure procedures. | |||||
1 2 3 4 5 6 | Is there an equipment authorization waiver associated with this application? | No | ||||
1 2 3 4 5 6 | If there is an equipment authorization waiver associated with this application, has the associated waiver been approved and all information uploaded? | No | ||||
app s | Test Firm Name and Contact Information | |||||
1 2 3 4 5 6 | Firm Name |
RIM Testing Services
|
||||
1 2 3 4 5 6 | Name |
M**** A********
|
||||
1 2 3 4 5 6 | Telephone Number |
519-8******** Extension:
|
||||
1 2 3 4 5 6 | Fax Number |
519-8********
|
||||
1 2 3 4 5 6 |
m******@rim.com
|
|||||
Equipment Specifications | |||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
1 | 1 | 22H | HC HX | 824.2 | 848.8 | 1.64 | 2.5 ppm | 248KGXW | |||||||||||||||||||||||||||||||||
1 | 2 | 22H | HC HX | 824.2 | 848.8 | 0.69 | 2.5 ppm | 248KG7W | |||||||||||||||||||||||||||||||||
1 | 3 | 22H | HC HX | 824.7 | 848.52 | 0.53 | 2.5 ppm | 1M27F9W | |||||||||||||||||||||||||||||||||
1 | 4 | 24E | HC HX | 1850.2 | 1909.8 | 1.69 | 2.5 ppm | 243KGXW | |||||||||||||||||||||||||||||||||
1 | 5 | 24E | HC HX | 1850.2 | 1909.8 | 1.05 | 2.5 ppm | 245KG7W | |||||||||||||||||||||||||||||||||
1 | 6 | 24E | HC HX | 1851.25 | 1908.5 | 0.94 | 2.5 ppm | 1M28F9W | |||||||||||||||||||||||||||||||||
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
2 | 1 | 15C | CC HX | 2412.00000000 | 2462.00000000 | 0.0710000 | |||||||||||||||||||||||||||||||||||
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
3 | 1 | 22H | HC | 824.2 | 848.8 | 1.64 | 2.5 ppm | 248KGXW | |||||||||||||||||||||||||||||||||
3 | 2 | 22H | HX | 824.2 | 848.8 | 0.69 | 2.5 ppm | 248KG7W | |||||||||||||||||||||||||||||||||
3 | 3 | 22H | HC | 824.7 | 848.52 | 0.53 | 2.5 ppm | 1M27F9W | |||||||||||||||||||||||||||||||||
3 | 4 | 24E | HC | 1850.2 | 1909.8 | 1.69 | 2.5 ppm | 243KGXW | |||||||||||||||||||||||||||||||||
3 | 5 | 24E | HX | 1850.2 | 1909.8 | 1.05 | 2.5 ppm | 245KG7W | |||||||||||||||||||||||||||||||||
3 | 6 | 24E | HC | 1851.25 | 1908.5 | 0.94 | 2.5 ppm | 1M28F9W | |||||||||||||||||||||||||||||||||
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
4 | 1 | 15C | CC HX | 2412.00000000 | 2462.00000000 | 0.0710000 | |||||||||||||||||||||||||||||||||||
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
5 | 1 | 15C | CC | 2402.00000000 | 2480.00000000 | 0.0050000 | |||||||||||||||||||||||||||||||||||
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
6 | 1 | 15B | CC |
some individual PII (Personally Identifiable Information) available on the public forms may be redacted, original source may include additional details
This product uses the FCC Data API but is not endorsed or certified by the FCC