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i BlackBerry XX Smartphone eSTRICTLY CONFIDENTIAL d u G r e s U STRICTLY CONFIDENTIAL Published: 2014-05-28 SWD-20140528085223524 Contents Setup and basics........................................................................................................................................... 6 New in this release.........................................................................................................................................6 Your device at a glance.................................................................................................................................. 7 What's different about BlackBerry 10?............................................................................................................8 Notification icons.........................................................................................................................................13 Menu icons..................................................................................................................................................13 Setting up your device..................................................................................................................................14 Inserting the micro SIM card and media card................................................................................................15 Using gestures.............................................................................................................................................16 Personalizing your device.............................................................................................................................19 Find customer support.................................................................................................................................20 Device Switch.............................................................................................................................................. 20 BlackBerry ID.............................................................................................................................................. 25 STRICTLY CONFIDENTIAL BlackBerry Hub and email........................................................................................................................... 50 BlackBerry Hub and email........................................................................................................................... 50 BBM............................................................................................................................................................74 Facebook.................................................................................................................................................... 74 Twitter......................................................................................................................................................... 74 LinkedIn...................................................................................................................................................... 75 joyn............................................................................................................................................................. 75 Phone and voice.......................................................................................................................................... 30 Phone basics............................................................................................................................................... 30 Notifications and ring tones..........................................................................................................................38 Voicemail.....................................................................................................................................................42 Voice Control............................................................................................................................................... 44 Media.......................................................................................................................................................... 78 Change the media volume............................................................................................................................78 Supported audio and video file extensions, formats, and codecs................................................................... 78 Troubleshooting: Media............................................................................................................................... 79 Camera........................................................................................................................................................80 Pictures.......................................................................................................................................................85 Music.......................................................................................................................................................... 88 Videos......................................................................................................................................................... 91 Media sharing..............................................................................................................................................92 Games.........................................................................................................................................................94 Settings....................................................................................................................................................... 97 Customize your device settings.................................................................................................................... 97 How do I update the software on my BlackBerry 10 device?........................................................................ 100 Battery and power..................................................................................................................................... 101 Connections.............................................................................................................................................. 106 BlackBerry Keyboard and typing................................................................................................................ 128 Language.................................................................................................................................................. 136 Keyboard Input Methods............................................................................................................................138 Screen display........................................................................................................................................... 147 Accessibility.............................................................................................................................................. 148 Media cards and storage............................................................................................................................155 BlackBerry Link features on your device..................................................................................................... 160 STRICTLY CONFIDENTIAL Applications and features...........................................................................................................................163 Organizing your apps................................................................................................................................. 163 Calendar....................................................................................................................................................165 Contacts....................................................................................................................................................174 Clock......................................................................................................................................................... 181 BlackBerry World.......................................................................................................................................185 Android apps ............................................................................................................................................ 189 Maps and GPS........................................................................................................................................... 190 Browser.....................................................................................................................................................195 The Smart Tags application explained........................................................................................................ 203 Search your device.................................................................................................................................... 206 File Manager..............................................................................................................................................207 Calculator..................................................................................................................................................212 BlackBerry Virtual Expert........................................................................................................................... 213 Productivity and work.................................................................................................................................215 Switch between your personal space and work space................................................................................. 215 About BlackBerry Balance and your work space ........................................................................................ 215 Remember................................................................................................................................................ 220 Documents To Go...................................................................................................................................... 226 Print To Go.................................................................................................................................................226 Enterprise IM............................................................................................................................................. 226 Enterprise IM for Cisco............................................................................................................................... 226 BlackBerry Bridge......................................................................................................................................226 BlackBerry Travel...................................................................................................................................... 227 BlackBerry Work Drives..............................................................................................................................227 Salesforce..................................................................................................................................................227 Adobe Reader............................................................................................................................................227 STRICTLY CONFIDENTIAL Security and backup.................................................................................................................................. 228 Passwords and locking...............................................................................................................................228 Backing up your device data...................................................................................................................... 233 BlackBerry Protect.................................................................................................................................... 233 Security settings........................................................................................................................................ 234 Legal notice............................................................................................................................................... 239 Setup and basics User Guide BlackBerry Strictly Confidential New in this release Setup and basics The BlackBerry Hub icon BlackBerry Hub The BlackBerry Hub now features customizable notifications, the ability to filter the message list using a pinch gesture, and the ability to compose messages in plain text or rich text. Introducing BlackBerry 10 OS version 10.2.1 This software update introduces great new features to help you be more productive, and more in control. Discover more ways to prioritize your communications, read web content offline, customize menus, download Android apps, and monitor the battery power level so you can be more productive for longer. STRICTLY CONFIDENTIAL The Contacts icon Contacts When you save a contact, you can select the account that you want to save it to, and you can move contacts between accounts. You can create groups within your contacts so that you can easily send messages to everyone in the group, set up meetings, and share files. For each of your contacts, you can set unique notifications for phone calls and different types of messages, including BBM, email, text, and other social feeds. The keyboard icon BlackBerry Keyboard If you often need to type in more than one language, the keyboard allows you to switch languages quickly by pressing the Alt key and the Enter key at the same time. You can turn on or turn off this feature on the Language and Input settings screen. The Calendar icon Calendar You can view a specific date in the calendar by tapping the top of the screen and selecting a date. You can use existing calendar information to create follow-up meetings, and with the Cisco WebEx Meetings app installed, you can schedule WebEx meetings. Change your language while typing 6 Setup and basics User Guide BlackBerry Strictly Confidential The Phone icon Phone You can answer a call on your device by touching and holding the circle at the bottom of the screen and sliding your finger to the left. Slide your finger to the right to decline a call. You can assign speed dial keys to your contacts and call them directly from the home screen, and you can make calls by typing the contact's name. The Settings icon Settings You can set up your device to use a picture password instead of a traditional password. You can specify which options appear in the Quick Settings menu that appears when you swipe down from the top of the home screen. You can also specify the order of these options, and switch between your personal space and work space from the Quick Settings menu. The Browser icon BlackBerry Browser Save a webpage to your device so that you can read it at a later time, whether you are connected to a network or not. You can also go to your favorite Android app website and download apps to your device. If you use BlackBerry Balance, apps are downloaded to your personal space and cant access the data in your work space. Download apps that you trust. Your device doesnt check the integrity of the APK files that you download. STRICTLY CONFIDENTIAL From the Device Monitor screen, you can view how much storage space and battery power each of your apps is using. You can see information about CPU, memory, and mobile network or Wi-Fi network usage. Related information The BlackBerry Hub at a glance, BlackBerry Keyboard and typing,128 Notifications and ring tones,38 Calendar,165 Contacts,174 Phone basics,30 Browser,195 BlackBerry World,185 Customize your device settings,97 Battery and power,101 BlackBerry device showing the notification LED and front camera on the front of the device. The lock screen and power on/off button, and the headset jack are featured at the top of the device. The USB port is featured at the bottom of the Your device at a glance device. The volume up, volume down, mute and Voice Control buttons are shown on the right of the device. 7 Setup and basics User Guide BlackBerry Strictly Confidential In many apps, you can tap Image Back to return to the previous screen. How do I get back to the home screen?
To minimize an app and return to the home screen, swipe up from the bottom of the screen. What's different about BlackBerry 10?
If you're new to a BlackBerry 10 device, you might be eager to learn more about what makes it different from other BlackBerry devices. Find information about the home screen, menus, settings, messages, notifications, and apps. Learn where to find your phone number and PIN and find out how to cut, copy, and paste text. 1. Headset jack 2. Lock screen (Press); Power on/off (Press and hold); Reset (Press and hold for 10 seconds) 3. Notification LED 4. Front camera 5. Volume up 6. Mute (Press); Voice Control (Press and hold) 7. Volume down 8. Unified Connector (supports USB and HDMI) STRICTLY CONFIDENTIAL There is no Menu Menu key on BlackBerry 10 devices. You can find additional features and options by exploring the menus. How do I get to the menu?
BlackBerry device showing a directional arrow moving upwards from the bottom of the screen to minimize an app and BlackBerry device showing a tap on the More icon in the lower-right corner of the screen. Shows the gesture to see To see additional actions that you can perform in an app, tap The more actions icon or The more tabs icon . Note: To see the names of the menu items that appear on the right side of the screen, touch and hold the icon. To see the additional actions for a specific item, such as a song or a picture, touch and hold the item. return to the home screen. Do any of the following:
additional actions. 8 Setup and basics Do any of the following:
the gesture to see the settings. User Guide BlackBerry Strictly Confidential Shows the gesture to see the settings for the device from an app. To find the settings and help for an app, swipe down from the top of the screen. To find the settings for the device, swipe down from the top of screen. Tap The Settings icon. Settings. Note: In an app, use two fingers and swipe down from the top of the screen. Tap The Settings icon. Settings. BlackBerry device showing two directional arrows starting from above the top of the screen and moving downward. BlackBerry device showing a directional arrow starting from above the top of the screen and moving downward. Shows Where is my email or other messages?
How do I change my settings and options?
STRICTLY CONFIDENTIAL All of your email, text messages, social networking notifications, missed calls, and voice mail messages can be found in the BlackBerry Hub. The BlackBerry Hub isn't like other apps on your BlackBerry device. It's at the core of the BlackBerry 10 experience, and it's always running so that you stay connected no matter what you're doing on your device. Where are the phone keys and my notification profiles?
To answer a call, touch and hold the circle at the bottom of the screen and slide your finger to the left. Release your finger from the screen once the circle covers The answer a call icon . You can also peek at the BlackBerry Hub or open it from anywhere on your device. From the bottom of the screen, slide your finger up and to the right. BlackBerry device showing a directional arrow starting from below the screen and moving in an arc toward the right side of Incoming call slider showing a directional arrow moving from the center of the slider to the answer call icon on the left side To get to the BlackBerry Hub, on the home screen, slide your finger right. the screen. Shows the gesture to view the BlackBerry Hub. of the slider. Shows the answer call gesture. 9 Setup and basics tap Image Settings > Notifications. User Guide BlackBerry Strictly Confidential side of the slider. Shows the decline a call gesture. Where are my apps?
Incoming call slider showing a directional arrow moving from the center of the slider to the decline a call icon on the right BlackBerry 10 OS includes the following built-in notification modes: Normal, Phone Calls Only, Vibrate Only, Silent, and All Alerts Off. To decline a call, touch and hold the circle at the bottom of the screen and slide your finger to the right. Release your finger from the screen once the circle covers The decline a call icon . Some of the apps that you used on your old BlackBerry device might not be available on your BlackBerry 10 device. In the BlackBerry World storefront, you can check if your old apps are available for download on the My World screen or find new apps. You can quickly turn on Silent mode by swiping down from the top of the home screen and tapping Silent Mode . You can set custom ring tones for contacts in the Contacts app. To set notifications for particular types of messages, on the home screen, swipe down from the top of the screen and STRICTLY CONFIDENTIAL There's no need for a trackpad or trackball on a BlackBerry 10 device! Just touch and hold your finger on text to show a menu with options to select, cut, copy, and paste text. You can move the cursor or insert text into a specific location using fine cursor control. Move text 1. Touch and hold your finger on a word or in a text field. How do I edit or move text?
To cancel your selection, tap anywhere on the screen. To change your text selection, drag the handles. Select text Touch and hold a character or word. Text field showing highlighted text with text editing handles for changing text selection. 10 3. Setup and basics User Guide BlackBerry Strictly Confidential Text editing menu showing cut, copy, select all, format selection, paste, and select icons. Tip: Make sure that you place your finger on the outer part of the circle so that you can still see the cursor. 2. Release your finger from the screen. A menu with text editing options appears. 3. Tap an option. Insert the cursor 1. Tap a word or text field to show the cursor. 2. Do any of the following:
Tip: If you aren't sure what a menu icon means, touch and hold the icon to see what it does. Slide your finger off the icon to avoid selecting it. To move the cursor to another spot, drag the circle. To move the cursor one character at a time, tap the top, bottom, left or right of the circle. Insert text where you place the cursor. STRICTLY CONFIDENTIAL You can find your files in the File Manager app. If you added a work account to your BlackBerry device and your administrator turned on BlackBerry Balance technology, your device data, apps, and network access are divided into a work space and a personal space. The separate spaces help you to avoid accidentally copying work data into a personal app, or displaying confidential work data during a BBM Video chat. To switch between your work space and personal space, drag your finger down on the middle of the home screen and tap Personal or Work. If you used BlackBerry Blend or BlackBerry Link to transfer the files from your old BlackBerry device to your new device, your tasks, memos, and voice notes should be in the new BlackBerry Remember app. If you previously used tasks in BBM Groups, you still have access to those tasks in BBM. Where are my tasks, memos, and voice notes?
Where do I find my files?
Shows the cursor inserted between characters 11 Setup and basics Where can I find my PIN?
Where is Password Keeper?
How do I find my own phone number?
User Guide BlackBerry Strictly Confidential Where can I find details about my device software version and hardware?
In BBM, tap your profile picture. On your profile page, your PIN appears under your barcode. In an email or text message, you can also type mypin to display your PIN. Where can I find my device info and passwords?
On the home screen, tap the Phone icon. In the Calls or Contact view, in the center of the screen, swipe down, and your phone number appears at the top of the screen. In an email or text message, you can also type mynumber to display your phone number. The Password Keeper app is available for download in the BlackBerry World storefront. If you used BlackBerry Link or a media card to transfer your data from a BlackBerry device running BlackBerry Device Software 5.0 or later, you can restore your Password Keeper passwords from your old device after you download and open the Password Keeper app. On the home screen, swipe down from the top of the screen. Tap Image Settings > About. To change the type of information displayed, tap an option in the drop-down list. In a message, note, or task, you can type myver followed by a space, to see your device model and the BlackBerry 10 OS version it is running. This feature might not be supported by your input language. STRICTLY CONFIDENTIAL To download BlackBerry Link, on your computer, visit www.blackberry.com/BlackBerryLink and select the Windows or Mac option. BlackBerry Link is the latest version of BlackBerry Desktop Software and can be used with your BlackBerry 10 device. You can use BlackBerry Desktop Software with devices that are running BlackBerry 7.1 and earlier. If you are looking for something on your BlackBerry device or the Internet, tap the Intelligent Assistant icon on the home screen. BlackBerry Link is software that you can install on your computer to link data, media files, and applications on your BlackBerry device to your desktop computer. What is BlackBerry Link?
How do I search?
12 Icon Description Setup and basics Text message BBM message Email message Twitter message LinkedIn message Facebook message The phone call icon The text message icon The BBM message icon The email message icon The Twitter message icon The LinkedIn message icon User Guide BlackBerry Strictly Confidential The Facebook message icon Notification icons The notification icons show you that you have new or unopened items for your accounts in the BlackBerry Hub. When you have a new item, the New item indicator appears on the notification icon. You can peek at your notification icons by sliding your finger up from the bottom of the screen from anywhere on the device. STRICTLY CONFIDENTIAL Tip: If you aren't sure what a menu icon means, touch and hold the icon to see what it does. Slide your finger off the icon to avoid selecting it. Menu icons Notification messages from apps and services such as BlackBerry World Here's a description of the most common menu icons:
The notification message icon The voice mail message icon Open a list of ways to navigate or filter information Open a menu of actions The More actions icon The Attachments icon Compose a message Voice mail message The more tabs icon The Compose icon View attachments Description Phone call Icon 13 Icon Description Setup and basics The Reply icon The Share icon Reply to an email Forward an email The Forward icon The Reply All icon The Add entry icon The New Entry icon Record a voice note The Voice Note icon Reply to all recipients of an email Add a new entry in the Calendar app Add a new entry in the Remember app Share an item, such as a picture, with someone User Guide BlackBerry Strictly Confidential Setting up your device To set up your BlackBerry device, you need a nano SIM card. Depending on your service provider and where you purchased your device, the SIM card might be inserted already. If you don't have a SIM card or don't have the right type of SIM card, contact your service provider. You can insert a media card (microSD card) if you need more storage for pictures, videos, music, and documents. To set up your device and make it your own, open the Setup app. You can add your email, instant messaging, and social networking accounts, and customize your device settings. STRICTLY CONFIDENTIAL Depending on your service provider and where you purchased your BlackBerry device, the SIM card might already be inserted. 1. With the back of your device facing you, use the indentation on the top of the device to pull the top part of the cover 2. With the metal contacts facing away from you, insert the nano SIM card into the right slot as shown. Insert the SIM card BlackBerry device showing the notch to access the slot for the nano SIM card. BlackBerry device showing where to insert the nano SIM card. toward you. 14 Setup and basics User Guide BlackBerry Strictly Confidential Learn how to transfer content from your old smartphone of the cover toward you. BlackBerry device showing where to insert the media card. To set up your device and make it your own, you can use the Setup app to:
BlackBerry device showing the notch to access the slot for the media card. 2. With the metal contacts facing away from you, insert the media card into the left slot. Insert a media card 1. With the back of your BlackBerry device facing you, use the indentation on the top of the device to pull the top part Set up your device using the Setup app Add your email, BBM, instant messaging, and social networking accounts Set up your payment options for purchases you make from the BlackBerry World storefront Customize your device settings STRICTLY CONFIDENTIAL The Setup app needs a network connection, so make sure your device is connected to a mobile network or is within range of a Wi-Fi network. The Setup app prompts you to enter an existing BlackBerry ID or create a new one. If you are not sure if you already have a BlackBerry ID, on your computer, visit www.blackberry.com/blackberryid. You can open the Setup app by tapping the Setup icon The Setup icon on the home screen. Inserting the micro SIM card and media card CAUTION: Your BlackBerry device is designed for use with a micro SIM card. To avoid possible damage to your device, do not insert a SIM card adapter into your device. Insert the micro SIM card Learn how to insert the micro SIM card and the optional media card (microSD card). 15 1. Setup and basics User Guide BlackBerry Strictly Confidential To become familiar with the home screen, try using the following gestures. To get back to the home screen at any time, swipe up from the bottom of the screen. Insert a media card A media card (microSD card) is optional. If a media card is included, it might already be inserted. Take a moment to check out how to navigate your BlackBerry device using these touch screen gestures. Using gestures Move around the home screen Tip: You can insert or remove a media card while your BlackBerry device is turned on. You don't need to turn off or restart your device. STRICTLY CONFIDENTIAL To see the apps that are open (if any), slide your finger from right to left. To see all your apps, continue sliding your finger from right to left. To see your messages in the BlackBerry Hub, slide your finger from left to right. Peek at the BlackBerry Hub BlackBerry device showing a directional arrow moving to the right. Shows the gesture to move between your apps BlackBerry device showing a directional arrow starting from below the bottom of the screen and moving upward. BlackBerry device showing a directional arrow moving to the left. Shows the gesture to move between the You can peek at or open the BlackBerry Hub from anywhere on your BlackBerry device. From the bottom of the screen, slide your finger up and to the right. Shows the gesture to get back to the home screen. BlackBerry Hub and your apps. and the BlackBerry Hub. 16 3. 2. Setup and basics more actions. Do any of the following:
User Guide BlackBerry Strictly Confidential the screen. Shows the gesture to view the BlackBerry Hub. You can find features, options, and help by exploring the menus. icon_10_3_more_actions_no_bkgrd_test or The more tabs icon . Show the menus To see more actions that you can perform in an app, tap The more actions icon or To see more actions for a specific item, such as a song or picture, touch and hold the item. BlackBerry device showing a tap on the More icon in the lower-right corner of the screen. Shows the gesture to see BlackBerry device showing a directional arrow starting from below the screen and moving in an arc toward the right side of Tip: Keep your finger on the screen while you peek at the BlackBerry Hub. To go back to what you were doing, slide your finger back down. STRICTLY CONFIDENTIAL Tip: To see the names of the icons that appear on the right side of the screen, touch and hold the icon. Slide your finger off the icon to avoid selecting it. Scroll and move between items BlackBerry device showing a directional arrow starting from above the top of the screen and moving downward. Shows BlackBerry device showing two directional arrows starting from above the top of the screen and moving downward. To find the settings and help for an app, swipe down from the top of the screen. Slide your finger to scroll through a list, pan a webpage, or move between pictures. Note: In an app, use two fingers and swipe down from the top of the screen. To find the settings for the device, swipe down from the top of screen. Shows the gesture to see the settings for the device from an app. To scroll, slide your finger up and down. the gesture to see the settings and help. Do any of the following:
17 Setup and basics Hub and your apps. On the slider, drag the slider handle. User Guide BlackBerry Strictly Confidential Use a slider Select items To move between the BlackBerry Hub and your apps, slide your finger left and right. BlackBerry device showing a directional arrow moving upward. Shows the gesture to scroll. BlackBerry device showing a directional arrow moving to the right. Shows the gesture to progress through a file. BlackBerry device showing a directional arrow moving to the left. Shows the gesture to move between the BlackBerry If a slider appears on your screen, you can use the slider to progress through a file, such as a song or video, or scroll through multiple pages, such as the pages of an eBook. STRICTLY CONFIDENTIAL To select an item, simply tap it. If the item can be opened it will open. To highlight an item without opening it, touch and hold the item. To highlight multiple items, such as pictures or songs that you want to share, touch and hold one item. Tap The select If you want a to see an image in more detail, or if you're having trouble reading words that are too small, you can magnify the screen by zooming in. To see more of the screen, zoom out. Zoom in to or zoom out from the screen BlackBerry device showing a tap on an item. Shows the gesture to select an item. more icon and tap additional items. To clear an item, tap it again. To zoom in, slide your fingers apart. Do any of the following:
Do any of the following:
18 Setup and basics To zoom out, slide your fingers together. User Guide BlackBerry Strictly Confidential On the home screen, touch and hold the app you want to move. BlackBerry device showing two directional arrows moving towards each other. Shows the gesture to zoom out. BlackBerry device showing two directional arrows moving apart from each other. Shows the gesture to zoom in. Advanced interactions BlackBerry device showing a directional arrow moving diagonally across the screen. Shows the gesture to move an Move items from one place to another 1. 2. When the app starts to pulsate, slide your finger to where you want the app to be. STRICTLY CONFIDENTIAL Learn how to personalize your device and make it uniquely yours. For example, you can change settings, download apps, change your ring tone, and set a picture for your wallpaper. Related information When you minimize an app it appears as an Active Frame on the home screen. This is great for multitasking as you don't need to do things like save and close documents before you use the browser, or restart your browser session after you check your email. BlackBerry device showing a directional arrow starting from below the bottom of the screen and moving upward. Shows the Minimize apps and show your Active Frames Personalizing your device Tip: When you're done using your app, you can close it by tapping The close icon in the lower-right corner of the app. Swipe up from the bottom of the screen. gesture to minimize an app. app on the home screen. 19 Setup and basics technical support. User Guide BlackBerry Strictly Confidential To get support for your BlackBerry device, see the following resources:
or post questions on community forums. Share tips on social networks and BlackBerry blogs. blackberry.com/contact: Find information about who to call with questions about warranties, repairs, billing, or blackberry.com/support: Find self-help resources, such as manuals, knowledge base articles, and videos. Find answers Find customer support Customize your device settings,97 Customize your Quick Settings,97 Download and buy apps, games, music, and videos,187 Downloading and installing Android apps on your BlackBerry device,189 Move an app icon around the home screen,163 Change your notifications or ring tones,38 Change your font size,147 Set a picture as your wallpaper,147 Set an alarm,181 Bookmark a favorite webpage,199 Add a signature to an email account,69 STRICTLY CONFIDENTIAL Learn what transfer options are available to you The types of data transferred depends on the transfer method you use and the type of smartphone you're transferring data from. Data transferred might include some settings, phone history, pictures, music, browser bookmarks, and so on. For a list of the type of data that is transferred, visit www.blackberry.com/deviceswitch. Switching from BlackBerry Device Software 5.0 or later? On a computer, you can use BlackBerry Link to switch devices. Switching from BlackBerry 7.0 or BlackBerry 7.1? You can use a media card on your device to switch devices. For information about how to switch to a BlackBerry device from an older BlackBerry device or a third-party device, visit www.blackberry.com/deviceswitch. Using your BlackBerry device, you can switch from one device to another and transfer your contacts, calendar entries, pictures, videos, notes, memos, and more. Before you switch devices Device Switch 20 Setup and basics User Guide BlackBerry Strictly Confidential supported data, such as contacts, from your current device's backup file to your new device. Click Options > About. Click Options > Device > About Device Versions. Switching from an iPhone or Android device? You can download the device switch app from BlackBerry World. Switching from a BlackBerry device that has BlackBerry Protect installed? You can use BlackBerry Protect to transfer Tip: If you're switching from a BlackBerry device, to see what version of software you're currently running, on the home screen of your old device, do one of the following:
Make note of your usernames and passwords Before you switch BlackBerry devices, make sure that you have the following:
Note: BlackBerry App World is called BlackBerry World on BlackBerry 10 devices. Related information How do I reset my lost or forgotten BlackBerry ID password?,28 If you have saved usernames and passwords in Password Keeper, consider temporarily writing this information down so that you have it when you're ready to add accounts to your new device. If you have a device running BlackBerry Device Software 5.0 or later, you might have created a BlackBerry ID that you used to log in to your device and the BlackBerry World storefront. If you log in to your BlackBerry 10 device with your BlackBerry ID, you might be able to reinstall apps that you downloaded previously from BlackBerry App World and access BlackBerry products that use your BlackBerry ID, such as BBM and BlackBerry Protect. STRICTLY CONFIDENTIAL What if I have contacts on my SIM card?
Your BlackBerry 10 device uses a micro SIM card. To get a micro SIM card for your device, contact your service provider. If you saved contacts to your old SIM card, to make sure that those contacts aren't lost, you might need to copy those contacts to your old device before you back up your device data. Tip: To copy contacts from your SIM card to your old device's built-in media storage, in your contact list on your old device, press the Menu key > SIM Phone Book. Press the Menu key > Copy All To Contacts. Update BBM Although it's not required to switch BlackBerry devices, you should update to the latest available version of BBM and associate BBM with your BlackBerry ID before you switch devices. To see which version of BBM you're running on your old device, look for BlackBerry Messenger in your list of installed applications. To download BBM 7.0 or later on your old device, visit the BlackBerry World storefront or www.bbm.com. If you can't update your version of BBM, in BBM, press the The Menu icon key > Options > Back Up. Select a backup option. 21 1. 2. Setup and basics Complete the instructions on the screen. User Guide BlackBerry Strictly Confidential If your current BlackBerry device is running BlackBerry Device Software 5.0 or later, you can use BlackBerry Link to transfer supported data and settings such as device settings, phone history, media files, browser bookmarks, and so on to your new BlackBerry 10 device. This feature is designed to move personal data but not work data. Note: Email accounts and unsupported applications aren't transferred to your new device. You can set up your email accounts on your new device in the BlackBerry Hub. To download applications that weren't transferred to your new device, visit the BlackBerry World storefront. On your computer, download and install BlackBerry Link from www.blackberry.com/BlackBerryLink. Open BlackBerry Link. Connect your current BlackBerry device to your computer using a USB cable. Complete the instructions on the screen. Transfer data to a new device using a computer and BlackBerry Link 1. 2. 3. 4. 5. When prompted, connect your new BlackBerry 10 device using a USB cable. 6. STRICTLY CONFIDENTIAL 1. 2. 3. 4. When the backup is complete, remove the media card from your BlackBerry 7 device and insert it into your Transfer data from a BlackBerry 7 device using a media card When you switch to a new BlackBerry device using the Device Switch feature in the Setup application, you can move alarm settings, BBM contacts, browser bookmarks, text messages, phone history, and wireless connection profiles between BlackBerry devices. This feature is designed to move personal data but not work data. This transfer option is only available if you're switching from a BlackBerry 7 device or later. To see what version of software you're running, on your previous device's home screen, click Options > About, or click Options > Device > About Device Versions. BlackBerry 10 device. On your BlackBerry 10 device, on the home screen, tap Setup > Device Switch . Complete the instructions on the screen. On your BlackBerry 7 device, click Setup > Device Switch. Click Using a Media Card > Save Data. Complete the instructions on the screen. 5. 6. 22 1. 2. 3. 4. 5. Setup and basics User Guide BlackBerry Strictly Confidential You must be connected to a Wi-Fi network on both your old device and on your BlackBerry device. You can use BlackBerry Protect to move supported data from your previous device to your new BlackBerry 10 device. Transfer data from an iPhone or Android device To use this feature, the BlackBerry Protect app must be installed on your previous BlackBerry device. Your previous device must be running BlackBerry 7.1 or earlier. Transfer data to a new device using BlackBerry Protect Note: Email accounts and unsupported applications aren't transferred to your new device. You can set up your email accounts on your new device in the BlackBerry Hub. To download applications that weren't transferred to your new device, visit the BlackBerry World storefront. On your previous device or using the BlackBerry Protect website, back up your data. On your new device, swipe down from the top of the home screen. Tap Settings > BlackBerry Protect. If necessary, set the BlackBerry Protect switch to On. Complete the setup process. Tap Restore. Select your previous device as the device that you want to restore data from. Tap Restore. STRICTLY CONFIDENTIAL Tutorial: Switching to a BlackBerry 10 device using a media card On your BlackBerry 10 device, visit www.blackberry.com/deviceswitchapp and download the device switch app. Open the device switch app. Complete the instructions on the screen. You can use the device switch app to transfer contacts, pictures, and other personal data from your iPhone or Android device to your new BlackBerry device. For more information about the device switch app, visit www.blackberry.com/
deviceswitchapp. This tutorial provides you with the opportunity to see and then practice switching from a BlackBerry 7 device to a BlackBerry 10 device using a media card. http://docs.blackberry.com/switchingdevices/help/en Note: This tutorial is available in English only. Start the tutorial 1. 2. 3. 23 Setup and basics User Guide BlackBerry Strictly Confidential After you switch devices For information about returning your previous device to BlackBerry for recycling and safe disposal, visit www.blackberry.com/recycling. The recycling and trade-up program is only available in certain areas. Your BBM data, such as your contacts, are automatically backed up over the wireless network based on your BlackBerry ID. It's still a good idea to regularly save a backup file for your device on a computer using BlackBerry Link in case your device is lost, stolen, or corrupted. Restoring BBM The first time that you open BBM, you are prompted for your BlackBerry ID. If you have used BBM before, consider the following:
If you are switching BlackBerry devices, you can use the Device Switch feature in BlackBerry Link on your computer or on a device running BlackBerry 7 or later to transfer your device data, including your contacts and groups from BBM 6.2 or earlier, to a new device. If you previously associated BBM with your BlackBerry ID (for example, on your current device), you can sign in with the same BlackBerry ID to restore your BBM data over the wireless network. STRICTLY CONFIDENTIAL I can't switch my SIM card to my new BlackBerry 10 device The BlackBerry 10 device uses a micro SIM card. To get a micro SIM card for your new device, contact your service provider. To receive all of your messages and updates, add email and social networking accounts to your new device. Wipe your old device to delete all of your data. To delete all of your device data, if necessary, set a device password and Tips after switching devices After you have finished switching BlackBerry devices, consider doing the following:
Troubleshooting: Device Switch Download apps from the BlackBerry World storefront. Explore the Help app on your device and discover tips and tricks. If you have a media card, move it from your old device to your new device. then enter the password incorrectly ten times. 24 Setup and basics Try any of the following:
the BlackBerry Hub on the device. User Guide BlackBerry Strictly Confidential Check that your work email accounts have been set up. For a Microsoft Exchange ActiveSync email account on a Check that your personal email accounts have been set up. Email accounts aren't transferred and need to be set up in Transfer apps by downloading them from the BlackBerry World storefront. I can't transfer items using my media card Try any of the following:
BlackBerry Enterprise Server, contact your administrator for the information required to activate the account. Look for memos and tasks in the BlackBerry Remember app. Back up items from your media card to another source, such as your BlackBerry device built-in media storage or your desktop computer. Format your media card or purchase a new media card. Save the items that you backed up to the media card and then try transferring the items again. Some of the data from my previous device isn't on my new device The type of device you transferred data from and the version of device software on your previous device determines what data can be transferred to your new device. For a list of the type of data that is transferred, visit www.blackberry.com/
deviceswitch. STRICTLY CONFIDENTIAL Troubleshooting wizard: I'm having trouble switching to my BlackBerry 10 device The troubleshooting wizard guides you through a series of questions and tasks that are intended to help you solve your device switch issue. A BlackBerry ID gives you convenient access to multiple BlackBerry products and services. After you create a BlackBerry ID, you can use your email address and password to log in to any BlackBerry product that supports BlackBerry ID. With Use BlackBerry Link to transfer your info from one device to another. To download BlackBerry Link, on your computer, BlackBerry ID visit www.blackberry.com/BlackBerryLink and select the Windows or Mac option. Note: This troubleshooting wizard is available in English only. http://docs.blackberry.com/troubleshootingwizard/en Start the troubleshooting wizard 25 2. 1. 1. 2. 3. Setup and basics User Guide BlackBerry Strictly Confidential Set up a new BlackBerry ID Change your BlackBerry ID password On the home screen, swipe down from the top of the screen. Tap Image Settings > BlackBerry ID. Tap Change Password. To create a new BlackBerry ID when you set up your BlackBerry device, on the BlackBerry ID screen, tap Create New. Complete the instructions on the screen. Tip: It's important to choose a password that you can remember. For your BlackBerry ID username, be sure to use an email address that you use frequently. Recovery details can be sent to the email address that you use as your BlackBerry ID username if you forget your BlackBerry ID password. The email address that you use as a BlackBerry ID username doesn't have to be associated with your BlackBerry device. BlackBerry ID, you can manage apps that you downloaded from the BlackBerry World storefront and download the apps when you switch devices. You should sign in with the same BlackBerry ID on all of your BlackBerry devices. If you previously created a BlackBerry ID, you must use it when you set up your new device instead of creating a new BlackBerry ID. You can log in to both a tablet and smartphone using the same BlackBerry ID. STRICTLY CONFIDENTIAL Tutorial: Creating a BlackBerry ID on a BlackBerry 10 device On the home screen, swipe down from the top of the screen. Tap Image Settings > BlackBerry ID. Tap Edit . Change your BlackBerry ID information This tutorial provides you with the opportunity to see and then practice creating a BlackBerry ID on a BlackBerry 10 device. You can change your username, screen name, first name, or last name. http://docs.blackberry.com/tutorials/blackberryID/en Note: This tutorial is available in English only. Start the tutorial 1. 2. 3. 26 Setup and basics Start the tutorial Note: This tutorial is available in English only. User Guide BlackBerry Strictly Confidential http://docs.blackberry.com/tutorials/bbid_signin/en Using your BlackBerry ID to switch devices This tutorial provides you with the opportunity to see and then practice signing in with a BlackBerry ID on a BlackBerry 10 device. Tutorial: Signing in with a BlackBerry ID on a BlackBerry 10 device Using your BlackBerry ID on a new device When you switch to a new BlackBerry device, during setup, you will be prompted to enter your BlackBerry ID username and password. It's important to use the same BlackBerry ID that you used on your previous device, since many of your apps and settings are associated with your BlackBerry ID. For instance, when you use your existing BlackBerry ID on your new device, you can reinstall apps that you downloaded on your previous device from the BlackBerry World storefront, if a version of that app exists for your new device. STRICTLY CONFIDENTIAL Find your BlackBerry ID on your old device If you have previously created a BlackBerry ID and are switching to a new BlackBerry device, it's important to sign in using your existing BlackBerry ID, as many of your apps and settings are associated with it. Can I sign out of BlackBerry ID and sign in with a different BlackBerry ID?
You can only sign in with one BlackBerry ID on your BlackBerry device. If you want to sign out and then sign in with a different BlackBerry ID, you must delete all of the data from your device. Click Third Party Applications > BlackBerry ID. Click Device > BlackBerry ID. Click BlackBerry ID. On the home screen of your old device, click Options. Depending on your device, do one of the following:
1. 2. 27 Setup and basics User Guide BlackBerry Strictly Confidential Your BlackBerry ID username is the email address that you use when you log in using your BlackBerry ID. The BlackBerry ID screen name is the name that appears when you submit app reviews in the BlackBerry World storefront. Why do I need to re-enter my BlackBerry ID password?
How do I reset my lost or forgotten BlackBerry ID password?
What is the difference between my BlackBerry ID username and screen name?
After a certain amount of time, if you aren't actively using the app or service that supports BlackBerry ID, you might be prompted to re-enter your password. For example, you might be prompted to re-enter your BlackBerry ID password before you download apps from the BlackBerry World storefront. You might also be required to re-enter your BlackBerry ID if you change any of your BlackBerry ID information, delete all of the data on your BlackBerry device, or update the software on your device. STRICTLY CONFIDENTIAL Once you have completed the steps above, you will receive a password reset email. If you complete the steps to reset your password on a computer, the password reset email can only be viewed on a computer and isn't delivered to your device. If you follow the steps to reset your password on your device, the password reset email will be delivered to your device. Complete the instructions in the email to reset your BlackBerry ID password. Troubleshooting wizard: I need help with my BlackBerry ID You can have the instructions about resetting your BlackBerry ID password sent to the email address that you use as your BlackBerry ID username. For security reasons, your BlackBerry ID password can't be reset for you. The troubleshooting wizard guides you through a series of questions and tasks that are intended to help you solve your BlackBerry ID issue. To reset your password on a computer, visit www.blackberry.com/blackberryid. Click Reset your password. Complete To reset your password on your BlackBerry device, when you are prompted to sign in with your BlackBerry ID, click Forgot Password. Answer your security question and complete the instructions on the screen. the instructions on the screen. Do one of the following:
28 Setup and basics Start the troubleshooting wizard User Guide BlackBerry Strictly Confidential http://docs.blackberry.com/troubleshootingwizard/en Note: This troubleshooting wizard is available in English only. STRICTLY CONFIDENTIAL 29 1. 2. 3. Phone and voice User Guide BlackBerry Strictly Confidential Make a call Phone basics Tip: To make a call on the home screen, type a contact name or phone number. Tap Call <name> or Call <number>. In the Phone app, tap The Dial pad icon . Dial a number. Tap Call. Phone and voice While on a call, you can switch between the speakerphone, headset, and handset; mute a call; or start a conference call by making another call. You can also open the dial pad, make notes while on a call, and move a call to BBM Video. STRICTLY CONFIDENTIAL In the Phone app, tap The Contacts icon . Tap a contact. If you have multiple phone numbers for a contact, tap the number that you want to call. For example, tap Call Home or Call Mobile. Call someone from your contact list 1. 2. 3. Tip: To choose the phone line or app you want to use when you call a recent number, touch and hold a recent number. Tap The Call Using icon . Call a recent number or speed dial contact In the Phone app, tap The Calls icon . To decline a call, touch and hold the circle at the bottom of the screen and slide your finger to the right. Release your To answer a call, touch and hold the circle at the bottom of the screen and slide your finger to the left. Release your Answer or decline a call finger when the circle covers The answer icon . finger when the circle covers The reject icon . Do one of the following:
30 Phone and voice Do any of the following:
User Guide BlackBerry Strictly Confidential When you receive an incoming call, tap The silence ring tone icon . To send one of the default Reply Now messages, tap a message. To compose a new message, tap Custom Message. Type a message and tap Send. 1. When you receive an incoming call, tap The Reply Now text icon or The Reply Now BBM icon . 2. Silence the ring tone when you receive a call If you receive a call while your sound notifications are turned on, you can quickly silence your ring tone. When you silence the ring tone, you still need to answer or decline the call. Use Reply Now to send a message to a caller You will never have to excuse yourself from a meeting or conversation to answer the phone again. With the Reply Now feature, you can send a caller a brief message instead of answering an incoming call. By default, if the caller is a BBM contact, the Reply Now message is sent as a BBM message. If the caller isn't a BBM contact, the Reply Now message is sent as a text message. Depending on the recipient of the Reply Now message, additional text messaging charges might apply. STRICTLY CONFIDENTIAL Type your notes and include information such as a title, due date, and tags. Tap Save. 1. While on a call, tap Call Note . 2. 3. Take notes during a call 1. While on a call, make or answer another call. 2. Start a conference call Tip: You can turn on the speakerphone before taking notes, so that your hands are free to use the keyboard. While on a call, you can take notes that are saved as entries in BlackBerry Remember. Put a call on hold While on a call, press and hold Mute until Call Held appears on the screen. To merge the calls, tap Merge . 31 2. Phone and voice Do any of the following:
User Guide BlackBerry Strictly Confidential To add more people to the conference call, repeat steps 1and 2. 1. While on a call, tap Add Call. 2. If you're using the call waiting feature, when you receive a call while already on a call, you can do one of the following:
Answer a second call while already on a call 1. Tap a phone number, name, or speed dial contact. Tap Contacts . Tap a contact. Tap Dialpad . Dial a number. To merge both calls and start a conference call, tap Merge . To put the first call on hold and answer the second call, tap Answer. To end the first call and answer the second call, touch and hold Answer. Tap Drop. To merge both calls and start a conference call, tap Merge . Make another call while already on a call When you make another call while you're already on a call, your first call is automatically put on hold. STRICTLY CONFIDENTIAL Automatically answer or end a call using a case or holster 1. 2. Remove people from a conference call 1. While in a conference call, to view the conference call participants, tap List . 2. You can set up your BlackBerry device to automatically answer calls when you have a headset connected or when you remove your device from a case or holster. To remove a person from the conference call and hang up, tap End Call . To remove a person from the conference call and keep them in a separate call, tap Split . Answering calls automatically In the Phone app, swipe down from the top of the screen. Tap Settings > Holster. To add more people to the conference call, repeat steps 1 to 3. Do one of the following:
32 3. 3. Phone and voice Do any of the following:
User Guide BlackBerry Strictly Confidential To manually move the call back to your device, while on a call, tap Speaker > Handset. Set the Answer a Call by Removing Device From Holster switch to On. Set the End Call by Putting Device Back in Holster switch to On. Move a call from your headset to your device When you turn on this feature and you have a headset connected to your BlackBerry device, your calls will automatically be answered after 5 seconds. When you have a headset connected to your BlackBerry device, incoming calls are automatically received on your headset. You can manually move the call back to the device. In the Phone app, swipe down from the top of the screen. Tap Settings > Bluetooth. Set the Automatically Answer a Call When Connected to a Headset switch to On. Automatically answer a call when a headset is connected 1. 2. 3. STRICTLY CONFIDENTIAL There are two different speed dial lists that you can add contacts or numbers to. You can also add contacts or numbers to the keyboard speed dial list, so that you can dial a number by pressing and holding a single key on your keyboard. By default, your voicemail access number is included in your speed dial list. See who you're talking to by moving a call to BBM Video. To move a phone call to BBM Video, the person you're talking to must have access to BBM Video as well. If you try to start a BBM Video chat with someone who isn't a BBM contact, you will be asked to add the person to BBM before you start your BBM Video chat. Add a contact or number to your speed dial list In the Phone app, tap The Calls icon or The Contacts icon . Touch and hold a contact or phone number. Tap The Add to Speed Dial icon . Move a call to BBM Video To move a call back to the headset, tap Speaker . Tap the name of your headset. While on a call, tap BBM Video . 1. 2. 3. 33 Phone and voice User Guide BlackBerry Strictly Confidential In the Phone app, tap The Calls icon . In your speed dial list, touch and hold a contact or number. Tap The Delete icon . To call a contact from your keyboard speed dial list, on the home screen, press and hold the key that you associated with the contact. In the Phone app, swipe down from the top of the screen. Tap The Settings icon > Keypress Speed Dial. Press the key on your keyboard that you want to associate with the contact. Tap the contact that you want to associate with the key on your keyboard. Delete a contact or number from your speed dial list 1. 2. 3. Add a contact to your keyboard speed dial list 1. 2. 3. 4. STRICTLY CONFIDENTIAL Delete a contact from your keyboard speed dial list 1. 2. 3. 4. When you block calls, you can block all incoming or all outgoing calls, and all incoming or all outgoing calls when roaming. Contact your wireless service provider for more info on blocking specific phone numbers. Depending on your wireless service provider, this feature might not be supported. In the Phone app, swipe down from the top of the screen. Tap The Settings icon > Keypress Speed Dial. Touch and hold a contact or number. Tap The Delete icon . The first time that you turn on call blocking, you will be prompted to create a password to lock your call blocking settings. To change your call blocking password, complete steps 1 and 2, and tap Change Password . In the Phone app, swipe down from the top of the screen. Tap Settings > Call Blocking. Set any of the switches to On. Block calls 1. 2. 3. 34 1. 2. 3. 1. 2. 3. 4. Phone and voice User Guide BlackBerry Strictly Confidential Depending on your wireless service provider, this feature might not be available. Depending on your wireless service provider, this feature might not be supported. Set up call forwarding Turn on Priority Calling Turn on or turn off call waiting In the Phone app, swipe down from the top of the screen. Tap Settings > Call Waiting. Tap the Call Waiting switch. In the Phone app, swipe down from the top of the screen. Tap Settings > Call Forwarding. Set any of the switches to On. To change the number that your calls are forwarded to, tap the drop-down list under a switch and type a number. STRICTLY CONFIDENTIAL To choose your phone line when you make a call, on the Calls screen, tap the Select Line drop-down list. To use a specific phone line, tap a phone line. To automatically use your mobile line when you're connected to a mobile network, tap Use the Priority Line. In the Phone app, swipe down from the top of the screen. Tap The Settings icon > Reply Now. Tap the message you want to change. Type a new Reply Now message. You can select one of the three default Reply Now messages to send to a caller instead of answering an incoming call. You can change the default messages or compose a new Reply Now message. If you have multiple phone lines, you can make calls with the phone line you want using the Priority Calling feature. With Priority Calling, you can assign a phone line or app to use when you make calls. Change your default Reply Now messages In the Phone app, swipe down from the top of the screen. Tap the Settings icon > Priority Calling. Set the Use Priority Calling switch to On. 1. 2. 3. 4. 1. 2. 3. 35 1. 2. 1. 2. 3. Phone and voice User Guide BlackBerry Strictly Confidential Depending on your wireless service provider, this feature might not be supported. To prevent the Reply Now icon from appearing when you receive an incoming call, set the Reply Now switch to Off. In the Phone app, swipe down from the top of the screen. Tap Settings > Call Audio. Adjust the bass and treble of your calls Set a default area code or country code Show or hide your number on outgoing calls In the Phone app, swipe down from the top of the screen. Tap Settings > Show my Number. Set the Allow My Number to Appear When Calling switch to On. You can use smart dialing to set a default area code and country code that is applied automatically to the phone numbers that you call, so that you don't have to dial the country code or area code when you make a call within your own country or area code. STRICTLY CONFIDENTIAL When you set up and use fixed dialing numbers, you can only make calls and send text messages to the phone numbers that you added to the fixed dialing numbers list. For example, if you give your BlackBerry device to your child to use, you can limit the phone numbers that your child can call. To use fixed dialing numbers, your service provider must set up your micro SIM card for this feature. Depending on your wireless service provider, this feature might not be supported. In the Phone app, swipe down from the top of the screen. Tap Settings > Fixed Dialing Numbers. Set the Fixed Dialing Numbers switch to On. Enter the SIM security code provided to you by your service provider. Limit the phone numbers that you can call To change the default country code, tap Country Code. Tap a country. To change the default area code, in the Area Code field, type an area code. In the Phone app, swipe down from the top of the screen. Tap Settings > Smart Dialing. Tap any of the drop-down lists to change other smart dialing options. 1. 2. 3. 4. 1. 2. 36 1. 2. 1. 2. 5. 6. 7. Phone and voice User Guide BlackBerry Strictly Confidential To reset the call times on your Call Summary screen, tap Clear call summary . View your call summary Tap OK. Tap Edit List. Type a name and phone number. In the Phone app, swipe down from the top of the screen. Tap Settings > Call Summary. Find your own phone number If you're concerned about your wireless voice usage, you can monitor the time you have spent on the phone on the Call Summary screen. Tip: To include your own phone number in a message to someone, in an email, a BBM message, or a text message, type mynumber followed by the space bar. In the Phone app, tap the Calls icon . Anywhere on the screen, touch and slide your finger down. Your phone number appears at the top of the screen. STRICTLY CONFIDENTIAL To use a Wi-Fi network only, tap Wi-Fi Only. To use a Wi-Fi network when you're connected to both a Wi-Fi network and mobile network, tap Wi-Fi Preferred. To use a mobile network when you're connected to both a Wi-Fi network and mobile network, tap Cellular Preferred. In the Wi-Fi Calling app, you can choose your network preference for making and receiving calls, and sending and receiving text messages. To set your network preference, do any of the following:
No mobile coverage? No problem! You can make and receive calls, and send and receive text messages over a Wi-Fi network with Wi-Fi Calling. Depending on your wireless service plan, this feature might not be supported. Change your Wi-Fi Calling network preferences Depending on your wireless service provider and wireless network, this feature might not be supported. Turn on Wi-Fi Calling Note: If you move out of range of a Wi-Fi network while you're on a call, your call might be dropped. In the Wi-Fi Calling app, set the Wi-Fi Calling switch to On. 37 Phone and voice User Guide BlackBerry Strictly Confidential A message appears on your device to notify you that answering another call will end your current call. Troubleshooting: Phone About notifications and ring tones Notifications and ring tones You can personalize your BlackBerry device by customizing your notifications and ring tones. You can also turn off all notifications or set your notifications to vibrate. The Instant Previews and Lock Screen Notifications features allow you to stay up-to-date and manage your inbox without having to leave the app that you're in when you receive your messages. I cant put a call on hold to answer an incoming call While on a call, if you answer an incoming call from a different app, your first call might be disconnected instead of being put on hold. For example, while on a phone call, if you answer an incoming BBM Voice call, your current phone call ends. STRICTLY CONFIDENTIAL The global notification settings on your BlackBerry device work like a master switch that either turns on or turns off the customized notifications that are currently set for apps or contacts. Customized contact notifications override customized app notifications. For example, if sound is turned off for the Phone app but is turned on in a customized notification for a contact, the phone still rings when the contact calls you. If you want to customize how you receive priority messages in your BlackBerry Priority Hub, you can create a rule so that messages sent from specific accounts, with a specific subject, or with other criteria are sent to your BlackBerry Priority Hub. You can also turn on a Level 1 alert for specific messages so that you receive a custom notification for these messages. Note: Level 1 alerts override existing notification settings. On the home screen, swipe down from the top of the screen. Tap Image Settings > Notifications. To change your global notification settings, tap a setting in the Mode drop-down list or change the Sound, Vibrate, LED, Instant Previews, or Volume settings. In the Notifications settings, you can change the settings for your sounds, notifications, and ring tones. You can also set the volume level of the notifications, number of vibrations, and more. Change your notifications or ring tones 1. 2. 3. 38 1. 2. 3. Phone and voice 1. 2. 3. 4. 5. 6. User Guide BlackBerry Strictly Confidential Customize notifications for a contact On the home screen, swipe down from the top of the screen. Tap Image Settings > Notifications. In the Mode drop-down list, tap Phone Calls Only. Turn off all sounds and ring tones except for calls Tip: To turn on the ring tone for calls while your BlackBerry device is in bedside mode, in the Clock app, swipe down from the top of the screen. Tap The Clock Settings icon . Set the Phone Calls in Bedside Mode switch to On. Notifications that you customize for contacts override notifications that you set for specific apps. For example, if sound is turned on for phone notifications for a contact but the sound is turned off for the phone, the phone still rings when the contact calls you. On the home screen, swipe down from the top of the screen. Tap Image Settings > Notifications. At the bottom of the Notifications screen, tap Contacts. Tap The customize for contact icon . Tap a contact. Do any of the following:
STRICTLY CONFIDENTIAL Tap Phone Calls. Tap Email Messages. Tap BBM. Tap Text Messages. Tap Other Messaging, which includes apps like Facebook, Twitter, LinkedIn, and more. Change the Tone, Vibrate, LED, or Instant Previews settings. Tap The Back icon until the Contacts Notifications screen appears. On the home screen, swipe down from the top of the screen. Tap Image Settings > Notifications. At the bottom of the Notifications screen, tap Applications. Tap an application. Customize notifications for an app Contacts that you set customized notifications for are listed on the Contacts Notifications screen. 1. 2. 3. 4. 7. 8. 39 5. 6. 1. 2. 3. 1. 2. 3. Phone and voice User Guide BlackBerry Strictly Confidential Change the Sound, Tone, Vibrate, LED, or Instant Previews settings. Tap The Back icon until the Notifications screen appears. View and respond to Instant Previews Turn off all notifications and ring tones On the home screen, swipe down from the top of the screen. Tap Image Settings > Notifications. In the Mode drop-down list, tap All Alerts Off. Change the notification settings for Level 1 alerts On the home screen, swipe down from the top of the screen. Tap Image Settings > Notifications > Level 1 Alert. Change the Sound, Tone, Vibrate, LED, or Instant Previews settings. To change the notification settings for Level 1 alerts, you need to first create a rule in the BlackBerry Priority Hub settings and select the Enable Level 1 Alert checkbox on the Add Rule screen. STRICTLY CONFIDENTIAL To view the message in the BlackBerry Hub, tap the preview. To dismiss the preview, tap The dismiss icon . To ignore the preview, wait a few seconds until it disappears. To reply to a BBM message or text message without leaving the app that you're currently in, tap The reply icon . Tip: For some apps, you can change your notification settings to only display the priority messages in an app as Instant Previews. On the Notifications settings screen, tap an application. In the Instant Previews drop-down list, tap Priority Only. You can use the Instant Previews feature to view previews of incoming email messages, BBM messages, text messages, and more from any application on your BlackBerry device. On the home screen, swipe down from the top of the screen. Tap Image Settings > Notifications. Set the Instant Previews switch to Off. Turn off Instant Previews By default, the Instant Previews feature is turned on. When a preview appears at the top of the screen, do one of the following:
1. 2. 3. 40 1. 2. 3. 4. Phone and voice User Guide BlackBerry Strictly Confidential About Lock Screen Notifications You can use the Lock Screen Notifications feature to view the first few lines of your most recent email messages, BBM messages, text messages, and more on your BlackBerry device without having to unlock it. While you're responding to a preview, incoming messages outside of the current conversation aren't displayed as Instant Previews notifications. Respond directly to Instant Previews You can use the Instant Previews feature to reply to your BBM and text messages without leaving the app that you're currently in. To respond to Instant Previews, tap Reply . Press any key on the keyboard. To show the keyboard on a BlackBerry device with a touch screen keyboard, swipe up from the bottom of the screen with two fingers. Type your message. Tap Send or press The Enter key . STRICTLY CONFIDENTIAL Turn off Lock Screen Notifications 1. 2. 3. View Lock Screen Notifications 1. 2. If the notifications and ring tones on your BlackBerry device aren't functioning in the way that you expect them to, consult the following troubleshooting topics. To unlock your BlackBerry device, swipe up from the bottom of the screen to the middle of the screen. To view the Lock Screen Notifications, tap the notification icon. Troubleshooting: Notifications and ring tones On the home screen, swipe down from the top of the screen. Tap Image Settings > Security and Privacy > Lock Screen. Set the Lock Screen Notifications switch to Off. Tip: To collapse the Lock Screen Notifications view so that only the notification icons are visible, swipe left or tap an icon. 41 Phone and voice User Guide BlackBerry Strictly Confidential Voicemail On the home screen, swipe down from the top of the screen. Verify that Silent Mode isn't turned on. If you created a custom alert for a contact, in the Contacts app, tap a contact. Verify that the Volume setting isn't set to Silent and that the Vibration setting isn't set to Off. My device doesn't ring or vibrate when I receive a call or message Try the following actions:
My device doesn't display Instant Previews If BlackBerry Balance is set up on your BlackBerry device, messages sent to accounts that are associated with your work space won't be displayed as Instant Previews. My device doesn't display Lock Screen Notifications If BlackBerry Balance is set up on your BlackBerry device, messages sent to accounts that are associated with your work space won't be displayed as Lock Screen Notifications when your work space is locked. STRICTLY CONFIDENTIAL Depending on your service provider, there are two different types of voicemail available on your BlackBerry device:
standard voicemail and a visual voicemail service. With standard voicemail, you can set up your voicemail access number and password, so you can quickly call in to your voicemail service from the Calls screen in the Phone app. If you subscribe to a visual voicemail service, you can view a list of your voicemail messages, play your voicemail messages, and change various voicemail settings from your BlackBerry device, without having to call in to your voicemail service. Depending on the features your service provider supports, your voicemail messages can be automatically downloaded to your device and you can pause, fast-forward, or rewind the voicemail message as you listen to it. You can also forward a voicemail message, send a reply to the person who left you a voicemail message, or delete a voicemail message from within the Phone app or the BlackBerry Hub. Your service provider might automatically delete messages after a certain period of time. If you don't want a message to get automatically deleted, you can save it to your device. Depending on your country or region, a visual voicemail service might not be available. You need to subscribe to a visual voicemail service to access the features. Contact your service provider to subscribe. Set up your voicemail Depending on your wireless service provider, this feature might not be supported. 42 1. 2. 3. Phone and voice User Guide BlackBerry Strictly Confidential After you have set up your voicemail, you can call your voice mail service from the Calls screen in the Phone app. In the BlackBerry Hub or Phone app, tap a voicemail message. Tap Play . Using a visual voicemail service In the BlackBerry Hub or Phone app, touch and hold a voicemail message. Tap the Share icon . In the Phone app, swipe down from the top of the screen. Tap Settings > Voicemail. Type your voicemail access number and password. Forward a visual voicemail message 1. 2. Listen to a visual voicemail message 1. 2. STRICTLY CONFIDENTIAL Change your visual voicemail greeting Your voicemail greeting is the outgoing message that a caller hears before leaving a voicemail message. Depending on your wireless service provider, this feature might not be supported. Save a visual voicemail message Your service provider's voicemail system might automatically delete messages after a certain period of time. If you don't want a message to get automatically deleted, you can save it to your device. To play your phone number as your voicemail greeting, tap Phone Number. To play your name as your voicemail greeting, tap Name. To record a custom voicemail greeting, tap Personal Message. In the Phone app, swipe down from the top of the screen. Tap Settings . Tap the Voice Mail icon > Change Voicemail Greeting. In the Greeting drop-down list, do one of the following:
In the BlackBerry Hub, or the Phone app, touch and hold a voicemail message. Tap Save. 1. 2. 3. 4. 1. 2. 43 1. 2. 3. 1. 2. 3. Phone and voice User Guide BlackBerry Strictly Confidential In the Phone app, swipe down from the top of the screen. Tap Settings > Voice Mail . Clear the International Roaming check box. In the Phone app, swipe down from the top of the screen. Tap Settings > Voice Mail . Tap Change Password. Change your visual voicemail password Depending on your wireless service provider, this feature might not be supported. Deactivate visual voicemail on your device If you deactivate your visual voicemail service on your BlackBerry device, you must contact your wireless service provider to reactivate it. Depending on your wireless service provider, this feature might not be supported. Prevent visual voicemail messages from downloading while you are roaming Depending on your wireless service provider, this feature might not be supported. STRICTLY CONFIDENTIAL The Voice Control app can make multitasking easier by allowing you to perform various actions and tasks with your voice. Instead of navigating to a specific app, you can simply open the Voice Control app and speak your commands. Make a call. Send an email, text message, or BBM message. Search the Internet or your BlackBerry device. Book meetings and appointments. In the Phone app, swipe down from the top of the screen. Tap Settings . Tap Voice Mail > Deactivate. Using the BlackBerry Voice Control app Voice Control You can use the Voice Control app to do the following:
1. 2. 3. 44 1. 2. Phone and voice User Guide BlackBerry Strictly Confidential To open the Voice Control app, do one of the following:
On the home screen, tap the Voice Control icon. Press and hold the Mute key on the right side of your device. After the beep, say a command. To open the Voice Control app, press and hold the Mute key on the right side of your BlackBerry device. After the beep, say "Dial" and the number that you want to call. Set reminders. Change your Facebook status or post a tweet. Save notes and memos in BlackBerry Remember. Set an alarm. Making a phone call with the Voice Control app Using the Voice Control app, you can make a phone call by saying a phone number, or by saying the name of someone in your Contacts app. Dial a number 1. 2. Call a contact 1. 2. STRICTLY CONFIDENTIAL Searching using the Voice Control app When you say your search terms, the Voice Control app automatically searches your BlackBerry device first. To search the Internet before searching your device, specify that you want to search the Internet when you say your search terms. For example, "Search the Internet for electric cars."
To help improve your search results, be as specific as possible with your search terms. For example, "Search contacts for Megan Ball," "Search for messages from Matthew," or "Search for notes containing the word dogs."
Search your device using the Voice Control App 1. 2. Search the Internet using the Voice Control app 1. To open the Voice Control app, press and hold the Mute key on the right side of your BlackBerry device. After the beep, say a command. For example, "call Megan Ball." If you have multiple numbers for a contact, you can specify which number you want to call. For example, you can say "Call Ian at work."
To open the Voice Control app, press and hold the Mute key on the right side of your BlackBerry device. After the beep, say your search terms. For example, "Search contacts for Megan Ball."
To open the Voice Control app, press and hold the Mute key on the right side of your BlackBerry device. 45 2. 1. 2. Phone and voice
'I'm on my way.'"
User Guide BlackBerry Strictly Confidential To open the Voice Control app, press and hold the Mute key on the right side of your BlackBerry device. After the beep, say your search terms and specify that you want to search the Internet. For example, "search the Internet for custom cars."
1. 2. When you hear the beep, say your command. For example, "send an email to Tanya McPherson" or "Text Elliot Fung To open the Voice Control app, press and hold the Mute key on the right side of your BlackBerry device. After the beep, ask a question. For example, you can say "How many people live in Canada?" "What is the square root of 36?" or "Why is the sky blue?"
Send messages using the Voice Control app Using the Voice Control app, you can send a text message, email, or BBM message without typing a single word. Just specify which type of message that you want to send and who you want to send it to, then compose your message aloud. Ask a question using the Voice Control app You can ask a variety of questions using the Voice Control app. If your question can't be answered, you'll have the option of searching the Internet for your question. STRICTLY CONFIDENTIAL Book a meeting or appointment with the Voice Control app 1. 2. To open the Voice Control app, press and hold the Mute key on the right side of your BlackBerry device. After the beep, say what you would like to be reminded about and when you would like to be reminded. For example,
"Remind me to buy milk tomorrow."
To open the Voice Control app, press and hold the Mute key on the right side of your BlackBerry device. After the beep, say the date, time, subject, and location of the meeting or appointment. For example, "Schedule a doctor's appointment tomorrow at 2 o'clock at the medical center."
Set a reminder with the Voice Control app 1. 2. Type using voice dictation You can use voice dictation to type hands-free instead of using your keyboard. Tip: To add contacts to a meeting, include their names when you're scheduling the meeting. For example, "Schedule a team meeting with Nicole Lavigne on Friday at 11 o'clock."
To turn on voice dictation, on the home screen, swipe down from the top of the screen. Tap Settings Settings > Voice Control. 1. 2. 46 3. 1. 2. Phone and voice Tap Enable Dictation. User Guide BlackBerry Strictly Confidential Once you turn on voice dictation, when your keyboard appears, tap the Microphone key to begin voice dictation. Get directions using the Voice Control app When you get directions using the Voice Control app, the directions appear in the Maps app. Set an alarm using the Voice Control app 1. 2. To open the Voice Control app, press and hold the Mute key on the right side of your BlackBerry device. After the beep, say "Set an alarm" and the time that you want to set the alarm for. For example, "Set an alarm for 6:00" or "Set an alarm for one hour from now."
To open the Voice Control app, press and hold the Mute key on the right side of your BlackBerry device. After the beep, say "Get directions to" or "Go to" and say an address, city, or point of interest. For example, you can say "Get directions to 175 Columbia St. West, Waterloo, Ontario" or "Go to New York City."
The address, city, or point of interest opens in the Maps app. If more than one result is found for your address, city, or point of interest, tap The View List icon . Tap a destination. STRICTLY CONFIDENTIAL Change your Facebook status using the Voice Control app 1. 2. Post a LinkedIn update using the Voice Control app 1. 2. To open the Voice Control app, press and hold the Mute key on the right side of your BlackBerry device. After the beep, say "Update my Facebook status" and say your status. For example, "Update my Facebook status to heading to the movies tonight."
To open the Voice Control app, press and hold the Mute key on the right side of your BlackBerry device. After the beep, say "LinkedIn" and your update. For example, "LinkedIn heading to the conference room for a meeting."
Save notes and memos using the Voice Control app The notes and memos you create with the Voice Control app are saved as entries in BlackBerry Remember. Post a tweet using the Voice Control app 1. 2. To open the Voice Control app, press and hold the Mute key on the right side of your BlackBerry device. After the beep, say "Tweet" and say your tweet. For example, "Tweet heading to the car show today."
47 1. 2. Phone and voice User Guide BlackBerry Strictly Confidential To open the Voice Control app, press and hold the Mute key on the right side of your BlackBerry device. After the beep, say "What is my battery level?"
Hear your latest unread message read back to you You can hear your latest unread email message or text message. To open the Voice Control app, press and hold the Mute key on the right side of your BlackBerry device. After the beep, say "Make a note" and say what you want your note to contain. For example, "Make a note to call Mom."
To check your mobile network coverage, say "How many bars do I have?"
To check your Wi-Fi connection status, say "What is my Wi-Fi status?"
To check both your mobile network coverage and Wi-Fi connection status, say, "What is my signal strength?"
Check your battery level using the Voice Control app 1. 2. Check your wireless coverage status using the Voice Control app To open the Voice Control app, press and hold the Mute key on the right side of your BlackBerry device. 1. After the beep, do one of the following:
2. STRICTLY CONFIDENTIAL Change the voice recognition mode The Voice Control app has two voice recognition modes. When you choose Voice Dialing Only, you can use the Voice Control app in more languages, but you will be unable to use many features, such as searching your BlackBerry device and the Internet, booking appointments, and sending messages. When you choose Voice Recognition, you can use all of the features that the Voice Control app supports. To open the Voice Control app, press and hold the Mute key on the right side of your BlackBerry device. After the beep, say "Read my last email," or "Read my last text."
On the home screen, swipe down from the top of the screen. Tap Settings Settings > Voice Control. In the Language drop-down list, tap a language. Change your Voice Control language On the home screen, swipe down from the top of the screen. Tap Settings Settings > Voice Control. 1. 2. 3. 1. 2. 1. 2. 48 3. 1. 2. 3. Phone and voice Handset Only. User Guide BlackBerry Strictly Confidential In the Voice recognition mode drop-down list, tap Voice Dialing Only or Voice Recognition. Change your voice response settings On the home screen, swipe down from the top of the screen. Tap Settings Settings > Voice Control. Do any of the following:
When you say commands, you can set the Voice Control app to respond to you and confirm your command or ask for the next command. To turn on or turn off voice responses, in the Hear voice feedback drop-down list, tap Always or Never. To hear voice responses only when you're not using a headset, in the Hear voice feedback drop-down list, tap STRICTLY CONFIDENTIAL 49 Email BlackBerry Hub and email Text messages (SMS/MMS) User Guide BlackBerry Strictly Confidential You can add practically any existing email account to your deviceboth work and web-based email. BlackBerry Hub and email If text messaging is a part of your wireless service plan, you can find and respond to your text messages in the BlackBerry Hub. Staying connected with the BlackBerry Hub BlackBerry Hub and email The BlackBerry Hub gathers all of the messages, notifications, and events that you receive from your different accounts into one convenient location. In the BlackBerry Hub, you can receive and respond to email, text messages, or BBM chats all in the same place. Additionally, you can see and respond to direct messages and notifications from your social networking accounts, glance at your upcoming events, and more. STRICTLY CONFIDENTIAL If you add a Facebook account to your device, you can receive and respond to notifications, update your status, and send Facebook messages all from the BlackBerry Hub. If you add a Twitter account, you can compose tweets, stay up-to-date on your mentions, and send direct messages. And if you add a LinkedIn account, you can accept invitations to connect with business contacts, send messages to your connections, and update your LinkedIn status. The BlackBerry Hub collects your notifications about new PIN messages, time zone changes, software updates, third-party apps, and more. Your service provider might send you SIM Toolkit notifications that appear in the BlackBerry Hub. Tapping on these notifications opens the SIM Toolkit app. You can make calls directly from the BlackBerry Hub. The BlackBerry Hub shows you the calls that you made and received, including any missed calls and voice mail messages. Without leaving the BlackBerry Hub, you can peek at upcoming meetings, events, andif you add your Facebook accountfriends' birthdays. After you add instant messaging apps to your device, you can access your chats through the BlackBerry Hub. BBM and instant messaging Calls and voice mail Social networking Upcoming events Notifications 50 Press T Press S Press C Press B Press U BlackBerry Hub and email Reply all to a message Search the BlackBerry Hub Go to the next unread message in the list User Guide BlackBerry Strictly Confidential Move to the top of your list of messages and notifications Move to the bottom of your list of messages and notifications In a message Reply to a message In the list of messages Compose a message Keyboard shortcuts: BlackBerry Hub STRICTLY CONFIDENTIAL Tutorial: Setting up an email account on a BlackBerry 10 device This tutorial provides you with the opportunity to see and then practice setting up an email account on a BlackBerry 10 device. You can add email accounts, social networking accounts (such as Facebook, Twitter, and LinkedIn), or even an Evernote account to your device. Setting up and managing accounts http://docs.blackberry.com/tutorials/email/en Note: This tutorial is available in English only. Forward a message Start the tutorial Flag a message File a message Press W Press R Press F Press L Press I 51 Start the tutorial Start the tutorial BlackBerry Hub and email Note: This tutorial is available in English only. Note: This tutorial is available in English only. http://docs.blackberry.com/tutorials/twitter/en User Guide BlackBerry Strictly Confidential http://docs.blackberry.com/tutorials/facebook/en Tutorial: Setting up a Twitter account on a BlackBerry 10 device This tutorial provides you with the opportunity to see and then practice setting up a Twitter account on a BlackBerry 10 device. Tutorial: Setting up a Facebook account on a BlackBerry 10 device This tutorial provides you with the opportunity to see and then practice setting up a Facebook account on a BlackBerry 10 device. STRICTLY CONFIDENTIAL Tutorial: Setting up an Evernote account on a BlackBerry 10 device This tutorial provides you with the opportunity to see and then practice setting up an Evernote account on a BlackBerry 10 device. Tutorial: Setting up a LinkedIn account on a BlackBerry 10 device This tutorial provides you with the opportunity to see and then practice setting up a LinkedIn account on a BlackBerry 10 device. Set up email or other types of accounts on your device 1. On the home screen, swipe down from the top of the screen. http://docs.blackberry.com/tutorials/evernote/en http://docs.blackberry.com/tutorials/linkedin/en Note: This tutorial is available in English only. Note: This tutorial is available in English only. Start the tutorial Start the tutorial 52 1. 2. BlackBerry Hub and email User Guide BlackBerry Strictly Confidential On the Add Account screen, tap Facebook, Twitter, LinkedIn, or Evernote. Enter your account information. Tap The Settings icon Settings > Accounts. If you already added an account to your device, tap The Add Account icon to add another account. On the Add Account screen, tap Email, Calendar and Contacts. Enter the email address. Tap Next. Enter the password for the account. Tap Next. Change any additional settings (for example, the types of content to sync with your device). Tap Done. 2. 3. Add an email account 1. 2. 3. 4. 5. 6. 7. Add a social networking or Evernote account You can add a Facebook, Twitter, LinkedIn, or Evernote account to your device. When you add an Evernote account to your device, your Evernote notebooks are available in BlackBerry Remember. STRICTLY CONFIDENTIAL 3. Add a BlackBerry email account If you set up a BlackBerry email account (normally in the format user@<serviceprovider>.blackberry.com) on a previous BlackBerry device, to continue to receive messages for that account on your BlackBerry 10 device, you must set up a forwarding email address and then add that email address to your device. On the Add Account screen, tap Email, Calendar and Contacts. Enter the email address. Tap Next. Enter the password for the account. Tap Next. On the Forwarding screen, complete the fields to add a forwarding email address. Tap Next. If necessary, change any sync settings. If you're adding a Facebook account, to change when you're reminded about friends' birthdays, in the Birthday Reminders drop-down list, tap a reminder option. To receive your BlackBerry email on your device, make sure that you add the forwarding email account to your device. Note: It can take 5 to 15 minutes before your email is forwarded to the forwarding email address. Tap Done. If necessary, tap Authorize. 1. 2. 3. 4. 5. 6. 7. 53 1. 2. 3. BlackBerry Hub and email User Guide BlackBerry Strictly Confidential Make sure you know the following from your administrator:
Your username Your enterprise activation password Server name On the Add Account screen, tap The Advanced icon > Work Account. Enter the username, activation password, and server address for your account. Tap Done. Setting up work accounts Add a work account supported by BlackBerry Enterprise Service 10 If your organization uses BlackBerry Enterprise Service 10, you can add your work account to your device and take advantage of features like BlackBerry Balance. If your organization hasn't upgraded to BlackBerry Enterprise Service 10 and is using BlackBerry Enterprise Server 5 or earlier, you can still add your work account and have it use Microsoft Exchange ActiveSync. For more information, contact your administrator. STRICTLY CONFIDENTIAL After you add a work account, follow the prompts to set a work space password to use with BlackBerry Balance and to enter your work network password. Add an email account supported by Microsoft Exchange ActiveSync Make sure you know the following from your administrator or your email service provider:
When you add an email account that's supported by Microsoft Exchange ActiveSync, messages, calendar events, contacts, tasks, and notes associated with the account are synced with your BlackBerry device. To use your organization's VPN, set the VPN switch to On. To change how far back in time your device syncs messages, in the Sync Timeframe drop-down list, tap an On the Add Account screen, tap The Advanced icon > Microsoft Exchange ActiveSync. Enter the username, email address, password, and server address for the account. To turn off push email, set the Push switch to Off. To set how frequently your device checks for new messages, in Your username and work network password Server address Tip: Flagged email messages are saved in the Remember app. the Sync Interval drop-down list, tap an option. option. Tap Next. 1. 2. 54 3. 1. 2. BlackBerry Hub and email option. Tap Next. the Sync Interval drop-down list, tap an option. User Guide BlackBerry Strictly Confidential Your username and work network password Server address To turn off push email, turn off the Push switch. To set how frequently your device checks for new messages, in On the Add Account screen, tap The Advanced icon > IBM Notes Traveler. Enter the username, email address, password, and server address for the account. When you add an IBM Notes Traveler email account, messages, calendar events, contacts, tasks, and notes associated with the account are synced with your BlackBerry device. To use your organization's VPN, turn on the Use VPN switch. To change how far back in time your device syncs messages, in the Sync Timeframe drop-down list, tap an Add an IBM Notes Traveler email account Make sure you know the following from your administrator or email service provider:
3. Add an IMAP or POP email account Make sure you know the following information from your email service provider or administrator:
STRICTLY CONFIDENTIAL 3. Add a CalDAV or CardDAV account Make sure you know the following information:
Note: To increase the activation speed of IMAP email accounts, it is recommended that you enter the IMAP Path Prefix. For more information, contact your administrator. Messaging server type (POP or IMAP) Incoming and outgoing messaging server address Incoming and outgoing messaging server port numbers Incoming and outgoing messaging server SSL settings On the Add Account screen, tap The Settings icon > IMAP or POP. Enter the account information. To change the how long messages can be retrieved on your device, in the Sync Timeframe drop-down list, tap an To set how frequently your BlackBerry device checks for new messages (if push email isn't supported), in the Sync Interval drop-down list, tap an option. Your username and password option. Tap Done. 1. 2. 55 1. 2. 3. Tap Save. BlackBerry Hub and email User Guide BlackBerry Strictly Confidential You can add a CalDAV or CardDAV account to sync calendar events or contacts, respectively. The email address associated with the account The server address for the account 1. 2. 3. 4. Make your changes. 5. On the home screen, swipe down from the top of the screen. Tap The Settings icon Settings > Accounts. Tap an account. In the Add Account screen, tap The Advanced icon > CalDAV or CardDAV. Enter the account information. Tap Done. Change account settings You might want to change the settings for an account if you changed the password for the account, if you want to change the display name for the account, or if you want to use different synchronization settings. STRICTLY CONFIDENTIAL Remove an account from your device To stop receiving messages and notifications for an account and to stop syncing calendar and contact info for that account, you can remove the account from your BlackBerry device. Make sure that your email address and password have been typed correctly. Make sure that your device is connected to a mobile or Wi-Fi network. Add the email account using advanced setup. On the home screen, swipe down from the top of the screen. Tap Image Troubleshooting: Setting up accounts I can't add an email account Try the following:
On the home screen, swipe down from the top of the screen. Tap Settings Settings > Accounts. Tap an account. Tap Delete . Settings > Accounts > The Add Account icon > The Advanced icon . Tap the type of account that you want to add. You might need to get additional information about your account from your administrator or email service provider. 1. 2. 3. 4. 56 Icon Read email Description Unread email The read email icon The draft email icon BlackBerry Hub and email The unread email icon Meeting or event invitation New Facebook notification The meeting invitation icon The Facebook notification icon The email with attachment icon User Guide BlackBerry Strictly Confidential BlackBerry Hub message list icons I can't add a second social networking account You can add only one Facebook account, one Twitter account, and one LinkedIn account to your BlackBerry device. If you're trying to add a work account supported by BlackBerry Enterprise Service 10, make sure that you have an activation password from your administrator. If you're trying to add an email account supported by Microsoft Exchange ActiveSync, contact your administrator or email service provider to find out if you need to change any settings for the account. STRICTLY CONFIDENTIAL Email messages grouped by subject in a conversation thread Text message with attachment (MMS) The unread SMS text message icon The read SMS text message icon Message hasn't been sent yet The conversation thread icon Unread text message (SMS) The draft text message icon The sytem notification icon The message pending icon Message could not be sent The message sending icon The problem sending icon New system notification The MMS message icon Message has been sent The message sent icon Email with attachment Message is being sent Read text message Draft text message Draft message 57 BlackBerry Hub and email User Guide BlackBerry Strictly Confidential Viewing and searching messages Navigate your list of messages and notifications In the BlackBerry Hub, touch and hold a date bar. You can view all of your messages and notifications in the Hub view in the BlackBerry Hub. Or, you can view messages for a specific account type or message type. You can search for a specific message, or customize your view so that you see only the messages and notifications that are important to you. To go to messages and notifications for the next day, tap The Next icon . To go to messages and notifications for the previous day, tap The Previous icon . To go to the top of your list of messages and notifications, tap The To Top icon . To go to the bottom of your list of messages and notifications, tap The To Bottom icon . View messages by account or message type If you want to see messages only from a particular account (for example, your personal email account) or by a type (for example, your text messages), you can filter them. STRICTLY CONFIDENTIAL Search for a message 1. 2. In the BlackBerry Hub, tap the drop-down list at the top of the screen. Tap a folder. View filed email 1. 2. In the BlackBerry Hub, tap The Hub icon . Tap the type of messages that you want to see. In the BlackBerry Hub, tap The Search icon . Type a search term. To filter your search results by sender, date, subject, and more, tap The Advanced Search icon . To see all of your messages again, tap The Hub icon > Hub. 1. 2. 58 BlackBerry Hub and email User Guide BlackBerry Strictly Confidential To see all of your messages again, tap Cancel at the top of the screen. Tip: You can also find your flagged messages in BlackBerry Remember, in the Flagged Messages task list (for work accounts) or the Unfiled task list (for personal accounts). In the BlackBerry Hub, tap The Search icon . Leave the Search field empty and tap The Advanced Search icon . Tap Priority, Unread, Flagged, Received, or Attachment. Tap The Advanced Search icon again. Filter your search by priority, unread messages, flagged messages, or messages with attachments 1. 2. 3. 4. Viewing important messages with the BlackBerry Priority Hub With the BlackBerry Priority Hub feature, important messages are highlighted so that you can quickly find them in the BlackBerry Hub. To identify priority messages, your BlackBerry device looks at whether a message is flagged as important, whether the sender is a frequent contact, and other criteria. You can help your device learn which messages are important to you by changing the priority of a message. For example, if a message is important to you but it's not included in the BlackBerry Priority Hub, you can add it. View only your priority messages In the BlackBerry Hub, do one of the following:
STRICTLY CONFIDENTIAL Tip: You can change your settings to specify which messages zooming in will show. In the BlackBerry Hub, tap The More icon > The Settings icon > Display and Actions. In the Pinch Filter Criteria drop-down list, select Priority Messages, Unread Messages, Flagged Messages, Draft Messages, Meeting Invites, Sent Messages or Level 1 Messages. Add a message to or remove a message from the BlackBerry Priority Hub Adding messages to and removing messages from the BlackBerry Priority Hub helps your BlackBerry device learn which messages to highlight as priority in the future. To add a message to the BlackBerry Priority Hub, tap The Add Priority icon . To remove a message from the BlackBerry Priority Hub, tap The Remove Priority icon . In the dialog box, choose a reason why the message is or isn't important. If your Pinch Filter Criteria is set to Priority Messages, slide your fingers together to zoom in on your priority messages. Tap The Hub icon > Priority Hub. In the BlackBerry Hub, touch and hold a message. 59 1. 2. 1. 2. 3. Tap OK. BlackBerry Hub and email User Guide BlackBerry Strictly Confidential Tap The More icon > The Settings icon > Priority Hub. Tap The Add Rule icon . Do any of the following:
In the BlackBerry Hub, tap The more actions icon > The Settings icon > Priority Hub. Turn off the Sender has the Same Last Name as Me or Message Sent with High Importance switch. To add a name to your rule, enter a name in the Filter Name field. To flag messages from a specific email address as priority, enter an email address in the From field. To flag messages with a specific subject as priority, enter a subject in the Subject field. To flag messages that are sent directly to you or that you are cc'd on as priority, select the Sent Directly to Me or 3. Change the types of messages that are marked as priority By default, if the sender of a message has the same last name as you or if a message is marked with high importance, then those messages are included in the BlackBerry Priority Hub. You can turn off each of these settings. 1. 2. Create a priority rule You can create a rule so that messages that are sent from specific accounts, or with a specific subject, or with other specific criteria are sent to your BlackBerry Priority Hub. You can also set a Level 1 alert for specific messages so that you receive a custom notification when these messages are sent to you. STRICTLY CONFIDENTIAL Note: Level 1 alerts override the existing notification settings. When you set Level 1 alerts, you are notified of Level 1 messages by a custom ring tone. The BlackBerry Hub displays Level 1 messages in red. To change your settings for Level 1 alert notifications, tap Level 1 Alerts Notification Settings. Turn off the BlackBerry Priority Hub 1. 2. View attachments sent to you You can quickly find the files sent to you and avoid searching through your messages. In the BlackBerry Hub, tap The more actions icon > The Settings icon > Priority Hub. Turn off the Priority Hub switch. To see all of the files that you received as attachments, tap The Attachments icon . To view attatchments in a message, tap a message. Tap the attachment. To set a Level 1 alert for your rule, select the Enable Level 1 Alert checkbox. Tap Create. In the BlackBerry Hub, do one of the following:
the Cc: to Me checkbox. 60 4. BlackBerry Hub and email User Guide BlackBerry Strictly Confidential In a message with one attachment or to download one attachment at a time, tap an attachment. In the BlackBerry Hub, tap the Attachments icon . Touch and hold an attachment. Tap The Download icon . In the BlackBerry Hub, tap The Attachments icon . Tap The more actions icon > The Sort icon . In the Sort drop-down list, tap a sort option. To download all attachments in a message at once, tap The Download All icon . Sort attachments You can sort attachments by date, sender, name, type (for example, by pictures and documents), or account. Tip: You can also filter attachments by a specific account. In the BlackBerry Hub, tap The Hub icon in the bottom left corner. Tap an account. Tap The Attachments icon . Download attachments in a message You can download attachments in an email message one at a time or all at once, depending on your needs. 1. 2. 3. Share or save your attachments 1. 2. 3. 4. When the download is complete, touch and hold the attachment. STRICTLY CONFIDENTIAL From the BlackBerry Hub, you can send email, text messages, Facebook messages, direct Twitter messages, LinkedIn messages, BBM messages, or other types of chat messages, depending on your wireless service plan and the accounts that you added to your BlackBerry device. Send email and messages from the BlackBerry Hub Tip: To share or save multiple attachments, tap the more actions icon > the Select icon . Select some attachments. Tap the Share icon or the Save icon . In the BlackBerry Hub, tap The Compose icon . Tap a message type. Add or choose a recipient for your message:
For email, type a contact name or an email address in the To field. You can tap suggested contacts that appear To share the attachment, tap the Share icon . To save the attachment, tap the Save icon . For Facebook, Twitter, or LinkedIn messages, type a contact name in the To field. below the To field to quickly add them to the message. 1. 2. 3. 61 4. 5. BlackBerry Hub and email User Guide BlackBerry Strictly Confidential Reply to or forward an email In an email, do one of the following:
To reply to the email, tap Reply . To reply to all recipients of the email, tap Reply All . To forward the email, tap Forward . Tip: When you reply to an email, you have the option to delete the text in the original message. To delete the text in the original message, tap The More icon > The Delete Original Text icon . Attach a file to an email or text message If your wireless service plan supports MMS messages, you can add an attachment to a text message. For text messages, type a contact name or a phone number. For BBM and other chat messages, select a contact from the list. Type your message. Tap Send or the Enter key. STRICTLY CONFIDENTIAL Send a meeting invitation from an email message While composing an email message, you can send a meeting invitation to a recipient or send a supplementary message. Add a BCC recipient to an email 1. While composing a message, tap The More icon > The Add BCC icon . 2. 1. While composing an email or text message, tap The Attach icon . 2. 3. Tip: When you send an email with a picture attachment, you can reduce the size of the message by reducing the size of picture attachments. On the Image Size screen, tap a size. Tap Send. 1. While composing a message, touch and hold a name in the To, CC or BCC field. 2. To send a separate email message to the recipient, tap The Send Email icon . To send a meeting invitation to the recipient, tap Invite to Meeting . Type a contact name or email address. Find the file. Tap the file. Do one of the following:
62 1. 2. BlackBerry Hub and email User Guide BlackBerry Strictly Confidential Use the formatting toolbar to apply formatting to your text. In an email, tap The More icon . Tap The Plain Text icon . To add the recipient to your Contacts, tap The Add to Contacts icon . In the BlackBerry Hub, touch and hold a text message. Tap Forward . 1. While composing a message, tap The Format icon . 2. Forward a text message 1. 2. Change text formatting in an email Bold, italicize, and underline text; create ordered and bulleted lists; and change the font size and colors. Compose an email in plain text format You can reduce the size of email messages or email threads by switching from HTML format to plain text format. STRICTLY CONFIDENTIAL Filing email You might not be able to file an email or create folders for an email, depending on the account that an email is in. To delete a single message, touch and hold the message. Tap The Delete icon . To delete more than one message, touch and hold a message. Tap The Select More icon . Tap the other messages you Stay organized by managing your messages in the BlackBerry Hub. You can file messages, flag important messages, or save draft messages for later. Delete a message In the BlackBerry Hub, do any of the following:
To delete all messages before a specific date, touch and hold the date bar. Messages that were sent or received before To delete messages only from your device, but keep them on the messaging server, tap The More icon > The Settings Managing messages icon > Display and Actions. In the Delete On drop-down list, select Hub Only. that date are highlighted. Tap The Delete Prior icon . want to delete. Tap The Delete icon . 63 the folder. Tap OK. BlackBerry Hub and email User Guide BlackBerry Strictly Confidential To add a folder, touch and hold the folder that you want to use as the parent folder. Tap Add Folder . Type a name for In the BlackBerry Hub, touch and hold an email. Tap File . Tap a folder. File an email 1. 2. 3. Add, rename, or delete an email folder In the BlackBerry Hub, tap the drop-down list at the top of the screen. To rename a folder, touch and hold the folder. Tap Rename Folder . Type a new name for the folder. Tap OK. To delete a folder, touch and hold the folder. Tap Delete . Keep all email from a folder on your device If you use a desktop email application like Microsoft Outlook to file email into folders, your BlackBerry device doesn't automatically download copies of that email. You can have filed email readily available on your device by syncing an email folder. STRICTLY CONFIDENTIAL Sorting messages using Quick Actions Quick Actions allow you to quickly triage messages and events in the BlackBerry Hub. From the list view, you can change the read status of messages, file, flag, and delete messages. You can also accept or decline meeting invitations without having to open them. Enable Quick Actions Depending on the message type and your Quick Actions settings, different actions are available in your List View. Flag a message When you flag messages, they appear in BlackBerry Remember, so that you can add due dates, tags, voice notes, and other files to them. In the BlackBerry Hub, tap the banner at the top of the screen. Touch and hold a folder. Tap The Enable Folder Sync icon . In the BlackBerry Hub, touch and hold a message. Tap Flag . 1. 2. 3. 1. 2. 64 1. 2. BlackBerry Hub and email User Guide BlackBerry Strictly Confidential Mark a message as read or unread In the BlackBerry Hub, do one of the following:
In the BlackBerry Hub, at the top right corner of the screen, tap The Quick Actions icon . Do any of the following:
To delete a message, tap <The Delete icon>
To file a message, tap <The File icon>, and choose a location. To flag a message, tap <The Flag icon>. Download or share a picture from an email In a message, touch and hold an embedded picture. To save the picture, tap The Save icon . To share the picture, tap The Share icon . To set the picture as your BBM profile picture, a contact picture, or your wallpaper, tap The Set as icon . To mark a message as read, touch and hold the message. Tap The Mark Read icon . To mark a message as unread, touch and hold the message. Tap The Mark Unread icon . To mark messages before a specific date as read, touch and hold the date bar. Tap The Mark Prior Read icon . STRICTLY CONFIDENTIAL You can digitally sign or encrypt messages if you use a work email account that supports S/MIME-protected messages or IBM Notes email encryption on your BlackBerry device. Digitally signing or encrypting messages adds another level of security to email messages that you send from your device. Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send. With S/
MIME-protected messages, when you digitally sign a message using your private key, recipients use your public key to verify that the message is from you and that the message hasn't been changed. Encryption is designed to keep messages confidential. With S/MIME-protected messages, when you encrypt a message, your device uses the recipients public key to encrypt the message. Recipients use their private key to decrypt the message. Save a draft email 1. While composing an email, tap Cancel. 2. Securing your email In the dialog box, tap Save. 65 BlackBerry Hub and email User Guide BlackBerry Strictly Confidential PEM (.pem, .cer) DER (.der, .cer) PFX (.pfx, .p12) Your BlackBerry device supports keys and certificates in the following file formats and file name extensions:
Set up S/MIME-protected messaging You need to store a private key and certificate on your BlackBerry device to send signed or encrypted email messages using S/MIME-protected messaging. You can store a key and certificate by importing the files from a work email message. Open a work email message with a certificate attachment. Touch and hold The certificate attachment icon . Tap The Import Certificate icon . If necessary, enter the password. Tap The Back icon . Tap The More icon > The Settings icon > Secure Email. If necessary, tap the S/MIME tab. Set the S/MIME switch to On. Below Signing Certificate, in the drop-down list, tap the certificate that you imported. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. Below Encryption Certificate, in the drop-down list, tap the certificate that you imported. STRICTLY CONFIDENTIAL Sign or encrypt a message You must use a work email account that supports S/MIME-protected messages or IBM Notes mail encryption to send a signed or encrypted email message. Note: When you add recipients to an encrypted message, your device attempts to retrieve a certificate for each recipient. You are unable to send the message until certificates are received for all recipients. When the certificate status has been received, the recipients' names change color, and you can send your message. Turn on IBM Notes email encryption on your device To complete this task, you must add a work account that supports IBM Notes email encryption to your device. In the BlackBerry Hub, tap More actions > The Settings icon > Secure Email. If necessary, tap the NNE tab. Set the NNE switch to On. 1. When you compose a message, slide your finger down on the screen. 2. In the drop-down list, tap a signing or an encryption option. 1. 2. 3. 66 Icon 1. 2. down. Description Encrypted email BlackBerry Hub and email The email is digitally signed. User Guide BlackBerry Strictly Confidential Email signed with secure digital signature Secure email icons To change the default security used for messages you compose, select an option in the Default Encoding drop-
In the BlackBerry Hub, tap More actions > The Settings icon > Secure Email. Do any of the following:
Update secure email settings You can change the default email security used for messages you send. For example, if you use S/MIME to protect your messages, you can send clear-signed messages that can be opened by any email application, or opaque-signed messages that can be opened only by email applications that support encryption. STRICTLY CONFIDENTIAL Peek at your messages in the BlackBerry Hub from anywhere Whether you're on your home screen or using an application, you can peek at or open the BlackBerry Hub from anywhere on the device. Navigating the BlackBerry Hub Signature has not been verified There is not enough information to verify the digital signature. There is an error with the certificate chain or the certificate status. The certificate chain is trusted or the certificate status is good. Certificate chain credentials untrusted Certificate chain credentials revoked The digital signature was successfully verified. The certificate status is being determined. The certificate chain has been revoked. The digital signature failed verification. A certificate is attached to the email. Signature cannot be verified Verified digital signature The email is encrypted. Certificate chain error Certificate attached Trusted certificate 67 1. 2. BlackBerry Hub and email User Guide BlackBerry Strictly Confidential In a message, slowly slide your finger from the left edge of the message to the right to peek at your list of messages. To fully open the BlackBerry Hub, continue sliding your finger to the right. To return to what you were doing, slide your finger back to the left and down. From the bottom of the screen, slide your finger up just a little bit. The current view shrinks to show your notifications. Slide your finger to the right to peek at the BlackBerry Hub. Jump to the next or previous message 1. 2. While holding the message open, slide your finger up or down to highlight the next or previous message in the list. 3. Peek at your messages and notifications while you're composing or viewing a message In a message, slowly slide your finger from the left edge of the message to the right. Continue sliding to bring your list of messages and notifications into view. STRICTLY CONFIDENTIAL Check your upcoming events from the BlackBerry Hub You can check your agenda in the BlackBerry Calendar app, but if you're already in the BlackBerry Hub, just stay where you are. Create a meeting from an email When you create a meeting or event from an email, your BlackBerry device populates the invitation with the subject line from the email, and the recipients of the email become the invitees. In an email, tap The more actions icon > The Invite to Meeting icon . Enter any additional information for the meeting. Tap Save. At the top of your list of messages and notifications, where today's date appears, slowly drag down. Your upcoming events start to appear. The more you drag, the more you see. To open the highlighted message, release your finger. 1. 2. 3. 68 3. contact from the list. BlackBerry Hub and email User Guide BlackBerry Strictly Confidential In the BlackBerry Hub, tap More actions > Refresh . To add the contact to an existing contact entry (for example, to add a new email address for a contact), tap a In the BlackBerry Hub, touch and hold a message. Tap The Add to Contacts icon . To add the contact as a new contact, tap The Add icon . Tap Save. Customizing BlackBerry Hub settings Add a contact from the BlackBerry Hub 1. 2. Refresh your list of messages If you added an email account that doesn't support push messaging services, you can refresh the BlackBerry Hub to check for new messages. STRICTLY CONFIDENTIAL Add a signature to an email account 1. 2. 3. 4. In the BlackBerry Hub, tap The more actions icon > The Settings icon > Email Accounts. Tap an email account. Turn on the Out of Office Reply switch. Type a message in the field. In the BlackBerry Hub, tap Menu icon > Settings > Email Accounts. Tap an email account. Set the Auto Signature switch to On. Type your signature in the field. You can customize a variety of settings in the BlackBerry Hub. For example, you can change your default email address or calendar, or the order that your accounts appear in. You can also set an out-of-office reply using your BlackBerry device. Set an out-of-office reply Some email accounts might not support out-of-office replies. 1. 2. 3. 4. 69 1. 2. 3. BlackBerry Hub and email down list, tap a calendar. User Guide BlackBerry Strictly Confidential On the home screen, swipe down from the top of the screen. Tap Settings Settings > Accounts. Tap Set defaults . To change the default account that you send email from, in the Email Address drop-down list, tap an account. To change the default calendar that you add events to and send meeting invitations from, in the Calendar drop-
Change your default email address or calendar When you share something (for example, a picture or a website) by email or when you compose a new email, your BlackBerry device sends the email from your default email address. When you add an event to your calendar or send a meeting invitation, your device adds the event to your default calendar. Change how messages are displayed in the BlackBerry Hub Change whether the BlackBerry Hub shows your sent messages or filed messages, how you view message threads, and how the date appears at the top of your list of messages and notifications. You can also change how the senders' names are displayed, whether pictures are automatically downloaded, and more. STRICTLY CONFIDENTIAL Color code your accounts To help you distinguish between different types of accounts in the BlackBerry Hub, you can choose a color for each of your accounts. The color appears on the left side in your list of messages. Change the order of accounts in the BlackBerry Hub You can change the order in which the BlackBerry Hub displays the accounts in the Account Tab. For example, you can move your favorite accounts or the accounts that you use most frequently to the top of the list. In the BlackBerry Hub, tap The More icon > The Settings icon > Hub Management. Tap an account. In the Account Color drop-down list, tap a color. In the BlackBerry Hub, tap The More icon > The Settings icon > Display and Actions. Change your settings. For example, change any of the following settings:
To stop showing filed messages, turn off the Show Filed Messages switch. To stop showing sent messages, turn off the Show Sent Messages switch. To view messages as conversation threads instead of single messages, in the Display Style drop-down list, tap In the BlackBerry Hub, tap The More icon > The Settings icon > Hub Management. Conversation. 1. 2. 3. 1. 2. 70 1. 4. 2. 3. 1. 2. 3. BlackBerry Hub and email User Guide BlackBerry Strictly Confidential Confirm Delivery switch or the Confirm Read switch. To receive a delivery or read notification for the messages you send, tap the SMS tab or the MMS tab. Turn on the To allow other devices to see when you receive or read a text message with an attachment, tap the MMS tab. Turn on Change options for text messages In the BlackBerry Hub, tap The More icon > The Settings icon Settings > Text Messages. In the BlackBerry Hub, tap The More icon > The Settings icon > Hub Management. Tap an account. In the Show in list, tap Show in Hub Only, Show in Separate Account Only or Show in Both. Tap The Sort icon . Touch and hold an account, then slide your finger up or down to change where the account appears in the list of accounts in the Account Tab. To save your changes, tap The Done icon . Change which messages appear in the BlackBerry Hub You can choose to hide messages for some accounts, so they don't appear in the Hub Tab in the BlackBerry Hub. Calendar and contact syncing aren't impacted by these settings. STRICTLY CONFIDENTIAL Change advanced settings for text messages With the advanced settings for SMS and MMS messages, you can allow special characters, change your routing preference, and more. In the BlackBerry Hub, tap The more actions icon > The Settings icon Settings > Text Messages > The Advanced icon . To block unwanted MMS messages, tap the MMS tab. Turn on the Reject Anonymous Messages switch or the Reject To change the background of text message conversations, tap the SMS tab. Turn the Dark Background switch on or To stop receiving MMS messages while roaming, tap the MMS tab. In the Auto Retrieval Mode drop-down list, tap the Allow Delivery Confirmation switch or the Allow Read Confirmation switch. 2. Make your changes. 3. Advertisements switch. Home Only. Tap Save. off. 71 1. 1. 2. 3. 4. 5. BlackBerry Hub and email User Guide BlackBerry Strictly Confidential In the BlackBerry Hub, tap The more actions icon > The Settings icon > Cell Broadcast. To turn off all cell broadcast messages, set the Enable Cell Broadcast switch to Off. To turn off messages from a specific channel, beside a channel, tap Remove. In the BlackBerry Hub, tap The Hub icon . Tap Facebook, Twitter, or LinkedIn. Tap Status . Type your status. Tap Post, Tweet, or Send. Update your Facebook, Twitter, or LinkedIn status from the BlackBerry Hub Turn off cell broadcast messages Your service provider might send you cell broadcast messages when you're using your BlackBerry device in certain geographical locations (for example, to tell you about local weather conditions). There is no charge associated with these messages, but you can turn off them off if you'd rather not see them. STRICTLY CONFIDENTIAL Public warning systems are used to send alert messages to users with enabled mobile devices. Public warning messages are text messages that alert users of possible threats to safety in their area. Messages may include severe weather warnings, missing child alerts, or national emergencies. Depending on your wireless service provider, public warning messages don't contribute to data usage in your wireless service plan. This feature might not be supported, depending on your region, service provider, and wireless network. For more information, contact your service provider or administrator. Unsubscribe from public warning messages You might not be able to unsubscribe from some public warning messages, depending on your region and wireless network. Make a phone call from the BlackBerry Hub About public warning messages Tap The Hub icon > Calls. Tap The Dial Pad icon . 1. 2. 72 1. 2. BlackBerry Hub and email Start the troubleshooting wizard User Guide BlackBerry Strictly Confidential http://docs.blackberry.com/troubleshootingwizard/en Note: This troubleshooting wizard is available in English only. I'm not receiving messages Try the following:
Troubleshooting: BlackBerry Hub In the BlackBerry Hub, tap More actions > Settings > Emergency Alerts. Set the switch beside a type of public warning to Off. Troubleshooting wizard: I'm having problems using email The troubleshooting wizard guides you through a series of questions and tasks that are intended to help you solve your email issue. STRICTLY CONFIDENTIAL I can't find my work email in the BlackBerry Hub If you added a work account to your BlackBerry device, your administrator might have turned on a policy that separates the BlackBerry Hub into a work view, which contains your messages and notifications for only your work account, and a personal view, which contains your messages and notifications for only your personal accounts. I can only see email for the last 30 days For some types of email accounts, the default timeframe that your BlackBerry device initially syncs email is 30 days in the past. To change this setting, on the home screen, swipe down from the top of the screen. Tap Image Settings > Accounts. Tap the email account. In the Sync Timeframe drop-down list, tap an option. Tap Save. you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area. If you're connected to a mobile network, check that data services are turned on. On the home screen, swipe down from the top of the screen. Tap The Settings icon Settings > Networks and Connections > Mobile Network. Make sure the Data Services switch is turned on. If you recently changed an account password, make sure that you update the password in the Accounts settings on your BlackBerry device. On the home screen, swipe down from the top of the screen. Tap The Settings icon Settings >
Accounts. Tap an account. Make your changes. Tap Save. Check your network connection settings to make sure that your device is connected to a Wi-Fi or mobile network. If To see the work view, in the BlackBerry Hub, tap The Hub icon > Switch To Work. 73 BlackBerry Hub and email BBM User Guide BlackBerry Strictly Confidential If you use a work account that is supported by a BlackBerry Enterprise Server, your administrator might not allow you to send text messages, but you might still be able to receive text messages. I can't send or forward a text message You might not be able to forward an SMS or MMS message if the content of the message includes copyright-protected information. I can't attach a file to a text message The file might be too large, or your wireless service plan might not support MMS messaging, which is required to attach files to text messages. Contact your service provider for more information. I can't see the recipients for a message To see the other recipients of a message and the account that you received the message in, in the message, at the top-right corner of the screen, tap the arrow. STRICTLY CONFIDENTIAL With BBM, you can chat and share in real-time with your BBM contacts, and know when someone has read your message. Type, talk, or post. You decide the best way to communicate with people in BBM. For more information, see the BBM User Guide. You can use the Facebook for BlackBerry devices app to stay connected with your friends. Send messages, chat with your friends, invite new friends, upload pictures to your Facebook account, and more. For more information on Facebook for BlackBerry devices, see the Facebook User Guide. You can use the Twitter for BlackBerry devices app to stay connected almost anywhere you go. You can post tweets, send direct messages to friends, search Twitter, add pictures to your tweets, and more. For more information on the Twitter for BlackBerry devices app, see the Twitter User Guide. Facebook Twitter 74 BlackBerry Hub and email joyn User Guide BlackBerry Strictly Confidential About joyn icon appears beside your contacts who are using joyn. LinkedIn With joyn, you can chat, call, send pictures, and share videos with your friends and contacts who arent using a BlackBerry 10 device. If your wireless service provider supports joyn, the You can use the LinkedIn app on your BlackBerry device to stay connected with your colleagues. Send messages, share updates, add connections, and more. For more information on the LinkedIn for BlackBerry devices app, see the LinkedIn User Guide. Do you have friends and contacts who aren't using a BlackBerry 10 device? If so, you can chat, call, send pictures, and share videos with these contacts using joyn. If your wireless service provider supports joyn, within the Contacts app or the icon appears beside contacts who are using joyn, so that you can easily find other users. Phone app, the joyn for BlackBerry 10 might not be available on your device, depending on your wireless service provider. For information about fees or conditions that might apply when using this application, contact your wireless service provider. STRICTLY CONFIDENTIAL Invite other joyn contacts to a chat Have something you need to discuss with a group? You can chat with more than one person to help make decisions faster and keep everyone informed. Type your message. Tap an emoticon. To attach a picture or file, tap The Attach icon . Tap Send. In the Contacts app, or in the contact details view, tap The joyn icon beside a contact's name. Do any of the following:
Start a joyn chat Tip: You can find, start, and reply to your joyn chats in the BlackBerry Hub. 1. 2. 75 3. 1. 2. 3. 1. 2. 3. 4. 5. BlackBerry Hub and email User Guide BlackBerry Strictly Confidential Tip: During the call, tap The joyn icon to start a chat or a video share, or share a file. Call a joyn contact Start a joyn video share Delete a joyn chat On a chat screen, tap The more actions icon > The Delete icon . In the Phone app, tap The Contacts icon . Tap The joyn icon beside the contact you want to call. If you have multiple phone numbers for a joyn contact, tap the number that you want to call. At the bottom of a joyn chat, tap The More actions icon > Create Group. Tap + to add another contact. Repeat this step for each contact you want to add. If needed, type a chat subject. Type your message. Tap Send. STRICTLY CONFIDENTIAL If you block a joyn contact, you won't receive any messages from that contact and file transfers are declined automatically. Messages are filtered to the Blocked Messages folder in the joyn app, and read notifications are turned off. Before you can share a video or start chatting over video, you need to call a joyn contact. The contact must have a device that supports video. During a one-on-one joyn chat or a phone call, tap The Attach icon and select a picture or file. Tap Send. Send a file to a joyn contact Block a joyn contact You can send different types of files to joyn contacts, including pictures, videos, and documents. Tip: During the video share, tap The joyn icon to start a chat or share a file. During a call, in the Phone app, tap The joyn icon . 1. 2. 76 1. 2. 3. 1. 2. 3. 4. BlackBerry Hub and email User Guide BlackBerry Strictly Confidential If you're travelling, you can keep using joyn while roaming. To unblock a contact, tap Unblock beside the contact's name. Check with your wireless service provider to find out what roaming fees or charges might apply. Turn on joyn while roaming In the BlackBerry Hub, tap The more actions icon > The Settings icon . Tap joyn. Set the Enable joyn While Roaming switch to On. In the BlackBerry Hub, tap The more actions icon > The Settings icon . Tap joyn. Tap Blocked users. Type the phone number or name of the joyn contact you want to block. STRICTLY CONFIDENTIAL 77 Media When music is playing, do any of the following:
User Guide BlackBerry Strictly Confidential Media Change the media volume Note: Your media volume is separate from your notifications volume. Changing the volume while you listen to your music won't change the volume of your notifications. To increase the volume, press the Volume Up key on the right side of your BlackBerry device. To decrease the volume, press the Volume Down key on the right side of your device. To mute the volume, press the Mute key on the right side of your device. To turn off mute, press the Mute key again. To select the type of speaker to play your music on, tap The More Actions icon > Audio. Supported audio and video file extensions, formats, and codecs STRICTLY CONFIDENTIAL Depending on your BlackBerry device model and wireless network, some file extensions, formats, and codecs might not be supported. H.263, H.264, MJPEG, MPEG-4 Supported audio codec(s) Supported video codec(s) ISMV (fragmented MP4) H.263, H.264, MPEG-4 H.263, H.264, MPEG-4 H.263, H.264, MPEG-4 H.263, H.264, MPEG-4 AAC, MPEG-3, PCM AAC, MPEG-3, PCM AAC, AMR , QCELP AAC, AMR, QCELP MJPEG, MPEG-4 H.264, MPEG-4 Sorenson Spark File extension H.264, WMV9 AAC, WMA AAC, AMR AAC, AMR MPEG-3 WMV 9 WMA MOV MP4 MKV M4V 3GP 3G2 ASF F4V AVI 78 V6 AAC AAC AAC QCP OGG MP3 M4A MIDI MIDI MKA AMR AMR Media WMV WMA FLAC MPEG SPMID WMV 9 MPEG-3 FLAC, Vorbis File extension AAC, MP3, PCM AAC, MPEG-3, PCM H.263, H.264, MPEG-4 Supported video codec(s) Supported audio codec(s) User Guide BlackBerry Strictly Confidential STRICTLY CONFIDENTIAL For information about media file extensions, formats, and codecs for your device, visit www.blackberry.com/docs/
smartphones and click Smartphones > BlackBerry Smartphones > Supported Media. Troubleshooting: Media I can't open a media file Make sure the file is in a format that your BlackBerry device supports. WMA 9, WMA 10 FLAC, Vorbis PCM, GSM SP-MIDI QCELP WMA WAV 79 Media User Guide BlackBerry Strictly Confidential Camera Camera app at a glance Take a picture 1. Make sure that The camera icon is selected. Taking pictures and recording videos To change what the camera focuses on, drag the focus box anywhere on the screen. To zoom in or zoom out, slide your fingers apart or together on the screen. Zoom only works in Normal and You can use the Camera on your BlackBerry device to take high-quality pictures and videos. You can change the capture and camera settings to capture that perfect moment, even in adverse conditions. Time Shift mode makes it easy to take group pictures in which everyone looks their best. STRICTLY CONFIDENTIAL Record a video 1. Make sure that The video camera icon is selected. 2. 3. 4. To change what the video camera focuses on, drag the focus box anywhere on the screen. To zoom out or zoom in, slide your fingers together or apart on the screen. To start recording, tap anywhere on the screen. To take one picture, tap anywhere on the screen. To take continuous pictures when you have Burst shooting mode turned on, touch and hold the screen. The Tip: To turn on grid lines, in the Camera app, swipe down from the top of the screen. Tap The Settings icon . Set the Display Grid Lines switch to On. camera will stop taking pictures when you take your finger off of the screen. To stop recording, tap the screen again. Stabilization shooting modes. Do any of the following:
80 2. 1. 2. Media User Guide BlackBerry Strictly Confidential When the focus box turns green, touch and hold inside of the focus box. The autofocus lock icon appears in the focus box when autofocus is set. To turn off autofocus, drag the focus box anywhere on the screen or tap The autofocus lock icon inside of the focus box. Tap your current capture mode: The camera icon , The video camera icon , or The Time Shift icon . Tap the capture mode that you want to use. Access the Camera app from the Lock screen On the Lock screen, touch and hold Camera . Switch between the camera, the video camera, and Time Shift mode In the Camera app, you can take pictures and record videos using the camera, video camera, and Time Shift capture modes. Turn on autofocus lock You can use the autofocus lock on your BlackBerry device to take multiple pictures and videos without having to wait for the focus to adjust between takes. STRICTLY CONFIDENTIAL Peek at the last picture or video that you took You can peek at the last picture that you took or the video that you recorded to see if you captured what you wanted. Time Shift mode lets you take a bunch of photos at once so that you can pick the best one of the set. Did someone blink in every shot, or cough just as you took the picture? You can fix that by swapping in different expressions for any person until everybody is picture perfect. To return to the Camera app, lift your finger from the screen. To delete the picture or video, slide you finger to the right on to The delete icon . To share the picture or video, slide your finger to the right on to The share icon . Touch and hold the thumbnail at the bottom of the screen. Slide your finger up to expand the thumbnail. Using Time Shift mode 1. 2. 81 Media Tap The Save icon . User Guide BlackBerry Strictly Confidential Take a picture and keep the camera steady until the picture appears. Take a picture. Drag the slider at the bottom of the screen back and forth until you find the best picture. Tap a recognized face. Use the dial to browse the available expressions. Tap anywhere on the screen. Tap Save . Take the best picture possible using Time Shift mode 1. Make sure The Time Shift icon is selected. 2. 3. Move the slider at the bottom of the screen back and forth until you find the best picture. 4. Replace a person's expression using Time Shift mode 1. Make sure Time Shift mode is selected. 2. 3. 4. 5. 6. 7. STRICTLY CONFIDENTIAL Shooting modes Shooting modes change the way that the camera takes pictures and records videos. For example, you can use Burst mode to take multiple pictures quickly. You can change the scene mode, the shooting mode, choose whether you use your flash, switch between the front camera and back camera, and more. Change the capture settings This mode is available for the camera and the video camera. Normal mode acts the most like a regular camera To return to Normal mode, tap the mode icon in the upper-left corner of the camera screen. Tap the more actions icon . Tap the setting that you want to change. Note: Shooting modes don't apply to the Time Shift mode. The Normal mode icon. Description Normal 1. 2. Icon 82 Icon HDR Media Burst Description Stabilization The HDR mode icon. The Burst mode icon. The Stabilization mode icon. User Guide BlackBerry Strictly Confidential or video camera and takes a single picture or video at a time. This mode is available for the camera and video camera. Stabillization mode can reduce the blurriness caused by camera movement when taking pictures and recording videos. This mode is available for the camera. Burst mode allows you to take multiple pictures quickly. This is a good shooting mode to use when taking pictures of fast-moving scenes or subjects. STRICTLY CONFIDENTIAL Scene modes Scene modes are designed to improve the quality of the picture or video by changing settings, such as contrast, brightness, and so on. This mode, also known as High Dynamic Range mode, is available for the camera. HDR mode combines multiple pictures together and can capture the contrast between the light and dark areas of a scene. This is the most common mode. It's available for the camera, video camera, and Time Shift mode. Use this mode to capture a wide variety of everyday scenes. This mode is available for the camera and Time Shift mode. This mode can help to take pictures of fast-
moving objects. Try this mode when capturing pictures of sports or children. This mode is available for the camera and Time Shift mode. This mode can help to take pictures of whiteboards by improving the contrast between the whiteboard and any writing on the board. The Whiteboard scene mode icon The Auto scene mode icon The Action scene mode icon Whiteboard Description Action Auto Icon 83 Icon 1. 2. Media Night Description Beach or Snow The Night scene mode icon User Guide BlackBerry Strictly Confidential The Beach or Snow scene mode icon Troubleshooting: Camera In the Camera app, swipe down from the top of the screen. Tap the Settings icon . Change the camera settings This mode is available for the camera, video camera, and Time Shift mode. This mode can help to compensate for the light levels of the bright sand or snow in a picture or video. This mode is available for the camera, video camera, and Time Shift mode. This mode is useful when taking pictures and videos in areas with low light. You can change your camera settings, such as turning on grid lines, setting where you want to save your pictures and videos to, and setting whether to geotag pictures. STRICTLY CONFIDENTIAL The flash might still be charging. Wait a moment and then try again. Make sure you're using the rear-facing camera. Make sure you aren't using Time Shift, Image Stabilization, or Burst modes. These modes don't use the flash. Delete old media files to free up storage space and try again. Make sure that neither the camera nor the video camera is in use by another application. Close any application that If you are having trouble using the camera on your BlackBerry device, you can consult the troubleshooting topics included below. I can't turn on the flash or use the video light Try the following actions:
I can't take a picture or record a video Try the following:
There might not be enough battery power left to use the flash or video light. Charge your BlackBerry device and try might be using the cameras, and try again. again. 84 Media User Guide BlackBerry Strictly Confidential Pictures Pictures app at a glance Delete old media files to free up storage space and try again. You can use the Pictures app to organize the pictures you take with and add to your BlackBerry device. You can also edit, share, and display your pictures. I can't save pictures or videos to my media card Try one of the following:
Insert a different media card. In the File Manager app, browse to your media card. Make sure that the Camera folder exists and is available. If necessary, create a new folder called Camera. In the File Manager app, browse to your media card. Check if there are any other files called Camera. Delete or move any other files called Camera to a different folder. STRICTLY CONFIDENTIAL To see the pictures that you recently viewed or added, tap The Recent icon . To see all of the pictures that you took, downloaded, or uploaded to your device organized into albums, tap The Albums Zoom in to or out from a picture With a picture open on the screen, do one of the following:
Double tap where you want to zoom in. Slide your fingers together or apart to zoom in or out manually. To see your pictures organized by the date that you took or added them, from most recent to oldest, tap The Date icon . View your pictures Pictures in the Pictures app on your BlackBerry device are organized into several views. In the Pictures app, do any of the following:
icon . 85 Media 1. 2. 3. User Guide BlackBerry Strictly Confidential Edit a picture The picture editor offers tools for you to use to edit and play with your pictures. Zoom in to a picture. Drag your finger around the screen. Open the picture that you want to edit. Tap The edit icon . Pan a picture 1. 2. Doing more with your pictures and picture albums You can do more with your pictures and picture albums such as view them as a slideshow, delete them, send or share them with friends, and so on. You can also view properties of your pictures and picture albums, including size, name, and date taken. You can see the available options by tapping More or by touching and holding an album and then tapping More . STRICTLY CONFIDENTIAL Open the picture that you want to share. To edit the picture before you send it, tap The edit icon . Edit the picture. Tap Save. Tap The Share icon . Note: If you have BlackBerry Balance installed on your device and your work space is unlocked, screen shots are saved in your work space. You can share pictures with friends, family, contacts, meeting participants, Twitter, and so on, making sure that everyone experiences the special moments with you. Take a screen shot of your device To take a screen capture of your BlackBerry device, press the Volume Up key and the Volume Down key at the same time. Share a picture 1. 2. 3. 4. 5. 86 Media 1. 2. 3. 4. User Guide BlackBerry Strictly Confidential You can organize your pictures into albums using the folder structure in File Manager. Note: You must move a picture into the new album before the album appears in the Pictures app. Organizing your pictures and albums Tip: To move an album into another folder, touch and hold the album that you want to move. Tap The Move icon > The Back icon . Tap the folder that you want to move the folder into. Tap Move. On the home screen, tap the File Manager icon. Tap the folder that you want to create your album in. Tap The more actions icon > The Add Folder icon . Type a name for your album. Create an album With albums, you can organize your pictures into folders based on events, people, dates, or any other category you can think of. STRICTLY CONFIDENTIAL Move a picture to a different album 1. 2. 3. 4. 5. 6. On the home screen, tap the File Manager icon. Touch and hold the picture that you want to move. Tap The Move icon . Tap The Back icon . Tap the album that you want to move the picture into. Tap Move. Tip: To move a picture into a different folder, touch and hold the picture that you want to move. Tap Move > The Back icon . Tap the folder that you want to move the picture into. Tap Move. Supported picture file extensions Your BlackBerry device is designed to support the following picture file formats. BMP JPG GIF PNG TIF 87 Media WBMP Music User Guide BlackBerry Strictly Confidential Playing your music You can use the Music app on your BlackBerry device to play and organize your music, and create playlists. Music app at a glance View your music In the Music app, do any of the following:
For information about media file extensions and codecs for your device, visit www.blackberry.com/docs/smartphones and click Smartphones > BlackBerry Smartphones > Supported Media. STRICTLY CONFIDENTIAL You can do lots more with your music, including searching for songs, sharing songs with friends, and viewing music properties. You can see the available options by tapping The More icon or by touching and holding a song, artist, album, genre, or playlist and then tapping The More icon . Play, pause, or skip a song 1. 2. 3. In the Music app, tap a song or album to listen to. Tap The more actions icon > The Now Playing icon . Tap The pause icon , The previous icon , or The next icon . Shuffle your music Tap The Shuffle icon to shuffle your selected music. To see the music that you recently listened to, tap The Recent icon . To see your music library, tap The Library icon . To stop shuffling your music, tap The Shuffle icon again. Tip:
88 Media User Guide BlackBerry Strictly Confidential In the Music app, tap The Playlists icon > Create. Create a playlist 1. Creating playlists and organizing your music On the Playlists screen, you can create and listen to your own playlists, or play the collections of songs that your BlackBerry device gathers for you. Inside each playlist and collection, you can see which artists and albums are featured. Tip: After you shuffle your music, to see what's playing next, tap The More icon > The Now Playing icon . Tap the cover art. Repeat a song or your music list To repeat your current music list, tap The More icon > The Now Playing icon > The repeat icon . Tap The repeat icon again to repeat the song that's currently playing. To add songs individually to your playlist, beside the songs that you want to add, tap The plus icon . To add all of the songs by an artist, tap Artists. Beside the artist that you want to add, tap The plus icon . To add albums to your playlist, tap Albums. Beside the albums that you want to add, tap The plus icon . To name your playlist, tap in the text field at the top of the screen and enter a name. Tap The save icon . STRICTLY CONFIDENTIAL To remove a song from the playlist, beside the song that you want to remove, tap The remove from list icon . To change the song order in the playlist, drag the song to where you want it to go in the playlist. Tap The save icon . Add the music that's currently playing to a playlist When a song or an album is playing, do one of the following:
To change the name of the playlist, in the text field at the top of the screen, enter a new name. To add music to the playlist, tap The add songs icon . Beside the songs, artists, and albums that you want to add, To add the song to a playlist, tap The more actions icon > The add to playlist icon . To add the album to a playlist, touch and hold the album name. Tap The add to playlist icon . Edit or rename a playlist 1. 2. In the Music app, tap The Playlist icon . Tap a playlist > The edit icon . tap The add to list icon . 2. 3. 89 3. Media User Guide BlackBerry Strictly Confidential Tip: Tap The Select More icon to select multiple songs, albums, and playlists. To play the selected item after the current song is done playing, tap The Play Next icon . To play the selected item after the current music list is done playing, tap The Play Last icon . Organize your music on the Now Playing screen Add music to the Now Playing screen While another song is playing, touch and hold a song, album, or playlist. You can organize your music without having to create a playlist. Suddenly feel the urge to listen to your favorite song next?
Take advantage of the ability to add music to and change the order of your music on the Now Playing screen. To remove a song from the Now Playing screen, tap the minus icon next to the song that you want to remove. To change the order that the songs play in, on the far right of the screen, touch and hold the three lines icon. Drag Remove and order songs on the Now Playing screen 1. When a song or album is playing, tap The more actions icon > Edit Order. STRICTLY CONFIDENTIAL Play your last music selection If you set up a great music list on the Now Playing screen and then you close the Music app or start listening to a new album, you can quickly play your last Now Playing list. Save your music on the Now Playing screen as a playlist When a song or album is playing, tap The more actions icon . To save the music as a new playlist, tap The Save as Playlist icon . To add the music to an existing playlist, tap The Add to Playlist icon . In the Music app, tap The Playlists screen icon . Under Collections, tap Last Played. the song to where you want it to appear in the music list. Tap The Save icon . 1. 2. 90 2. Media playlist icon . User Guide BlackBerry Strictly Confidential visible, on the Now Playing screen, tap the album's cover art. Music shortcuts Want to control your music faster and easier when you're in the Music app? Try some of the tips and shortcuts below. Troubleshooting: Music To add the song that's currently playing to a playlist, on the Now Playing screen, tap The more icon > The add to You can also control the volume of the song that you're listening to using the volume slider. If the volume slider isn't To quickly skip songs, turn on the Music Shortcuts. On the home screen, swipe down from the top of the screen. Tap I can't open a media file Make sure the file is in a format that your BlackBerry device supports. Settings Settings > Main Volume. Set the Music Shortcuts switch to On. To skip songs, press and hold the Volume Up key or Volume Down key. STRICTLY CONFIDENTIAL Tip: The unwatched indicator on a video thumbnail, The Unwatched videos icon , indicates that the video hasn't been watched yet. To see the videos that you downloaded or uploaded to your BlackBerry device organized into albums, tap The Albums To see the videos that you recorded on your device organized by the date that you recorded them, tap The Date view Videos app at a glance You can use the Videos app on your BlackBerry device to play, edit, organize, and display your videos. Watch your videos To see the videos that you recently watched, tap The Recent icon . Videos In the Videos app, do any of the following:
icon . icon . 91 1. 2. Media User Guide BlackBerry Strictly Confidential Open a video. To show the video controls, tap the screen. Tap The play icon or The pause icon . To show the video controls, tap the screen. Tap the icon in the upper-right corner of the screen until the video is the size that you want. Play or pause a video 1. 2. 3. Change the video display size You can change the display size of the video that you're watching on your screen. Doing more with your videos You can do much more in the Videos app, such as delete videos, send or share videos with friends, and so on. You can also view the properties of your videos, including length, name, and date created. You can see the available options by tapping More or by touching and holding a video thumbnail and then tapping More . STRICTLY CONFIDENTIAL You can wirelessly share the media files on your BlackBerry device with supported Wi-Fi CERTIFIED Miracast devices and DLNA Certified devices, such as computers, TVs, or other home entertainment equipment. You can share your media files wirelessly using one of the following methods:
You can edit and improve the individual videos on your BlackBerry device. For example, you can crop and change the length of your video, as well as enhance the brightness, color, volume, and more. You can use your BlackBerry device to share your media files in a variety of ways, including using Play on and DLNA Certified devices. Media sharing About sharing media Touch and hold a video thumbnail. Tap The edit icon . Edit a video 1. 2. 92 Media 1. 2. 3. 4. DLNA Certified device. User Guide BlackBerry Strictly Confidential Your DLNA Certified device must be a Digital Media Renderer. Tip: For more information about DLNA Certified devices, visit www.dlna.org. media files with, the device that you selected will be able to wirelessly access your media files. Media Sharing: In the Media Sharing settings, if you selected a DLNA Certified device or a Miracast device to share Play on: In the Music, Pictures, and Video apps, use the Play on feature to automatically play or view a file on a selected Open a media file. Tap The more actions icon . Tap The Play on icon . Select a device to play or view the media file on. Tip: To find out if the device that you're trying to play or view a media file on is DLNA Certified, or for more information about DLNA Certified devices, visit www.dlna.org. Play or view your media file on a DLNA Certified device You can wirelessly play or view media files saved on your BlackBerry device on supported DLNA Certified devices, such as computers, TVs, or other home entertainment equipment. Pictures and videos can also be viewed on supported HDMI displays and Wi-Fi CERTIFIED Miracast devices. STRICTLY CONFIDENTIAL Your DLNA Certified device must be a Digital Media Player. Your BlackBerry device must be connected to the same Wi-Fi network as the device that you want to share the media To share your media files, turn on sharing for each type of media file that you want to share. To grant access to devices so that they can access your media files, tap Devices. Select the checkbox beside To play or view other media files while still connected to the DLNA Certified device, tap The back icon and select a media file. Share your media files with DLNA Certified devices To find out if the device that you're trying to play or view a media file on is DLNA Certified, or for more information about DLNA Certified devices, visit www.dlna.org. You can use the Media Sharing options in your device settings to allow DLNA Certified devices and Wi-Fi CERTIFIED Miracast devices to wirelessly access your media files. On the home screen, swipe down from the top of the screen. Tap Image Settings > Media Sharing. To stop playing or viewing the media file on the DLNA Certified device, tap The Eject icon . each device that you want to grant access to. files with. 1. 2. 93 Media Press T Press P Press B Press N Go to the top of a list Press The space key . Go to the bottom of a list Scroll up a list by one screen length Scroll down a list by one screen length Go to the next section in the setup wizard Go to the previous section in the setup wizard User Guide BlackBerry Strictly Confidential Games Go to the next button or text entry field in the Edit Profile screen Keyboard shortcuts: Games Connect with friends while discovering new games with Games for BlackBerry 10. You can also add favorite games and customize your Games profile. STRICTLY CONFIDENTIAL To use the picture that is already associated with your BBM profile, tap Use BBM picture. To change your app name, tap the text field below Display Name. To change the email address that is associated with your account, tap the text field below Email Address. Set the Public profile switch to On or Off. When you create your profile, the Games app fills in the required information with information from your BBM profile. Changing your profile information in the Games app doesn't affect your BBM profile. Change your Games profile To change your profile picture tap Choose a picture. Scroll through the pictures on your BlackBerry device, and tap the Go to the previous button or text entry field in the Edit Profile screen In the Games app, tap The more actions icon > The edit profile icon . Press The shift key and The delete key . Press The shift key and The space key . Press The enter key . one you want to use. 94 1. Media Do any of the following:
Do any of the following:
In your timeline, tap a player. User Guide BlackBerry Strictly Confidential Add a game of your current friends, tap The friends icon > The more actions icon . Use the Games app to discover your next favorite game that you can buy or download for free. Tip: To remove a friend from the Games app, navigate to the friend's profile. Tap The remove a friend icon . Invite a friend to the Games app You can add friends to the Games app to view the games they're playing, compare your high scores, and recommend games. Note: The games you play and the awards you receive can only be viewed on your Games app timeline by your gaming friends; they won't appear anywhere else. To invite your friends to the Games app using other ways, such as by email, looking up a username, or by inviting friends STRICTLY CONFIDENTIAL To browse through new games, popular games, and games that your friends are playing, tap The games icon . Tap The BlackBerry World icon > Download. You can recommend the games you love to your Games friends. Recommendations are sent as private messages, so that only the friends that you select can see the recommendations you send them. In the Games app, on the home screen, tap The action menu icon > The manage favorites icon . Tap The favorite icon next to a game. Add a game to your favorites Recommend a game After you discover a game you love, you can mark it as a favorite for quick access. To remove a game from your favorites, tap The 'unfavorite' icon . Tap a game. Tap the recommend icon . In your timeline, tap a game that interests you. 1. 2. 1. 2. 95 2. 3. 2. 1. 1. 2. Media Tap on a friend. In your timeline, tap a friend. In the Games app, do one of the following:
User Guide BlackBerry Strictly Confidential In your timeline or on the The friends icon screen, tap a friend. Tap The start a BBM chat icon . Invite a Games friend to BBM Start a BBM chat with a Games friend On the home screen, tap The friends icon . Tap a friend. Tap The invite to BBM icon . You can start a BBM chat without leaving the Games app (for example, if you want to quickly comment on something in a game). If you have a friend in the Games app who's not in your BBM contact list, you can invite that friend to BBM without having to leave the Games app. STRICTLY CONFIDENTIAL Only my friends can see my profile By default, your public profile is set to Off and only your friends can see your profile. You can change this setting to allow anyone to view your profile. Troubleshooting: Games To edit your profile, tap on your display picture. Set the Public profile switch to On. 1. 2. 96 Settings User Guide BlackBerry Strictly Confidential Settings 1. On the home screen, swipe down from the top of the screen. 2. Tap Image Settings. Customize your Quick Settings Customize your device settings Your BlackBerry device is designed to provide you with extensive customization and control. You can take it out of the box and get started, and you can tailor and optimize your device to your needs. Get acquainted with all the options and discover more about what your device can do. The settings menu that you access by swiping down on the home screen is designed to show the settings you use most often. You can choose which settings appear, as well as their positions, so that you can quickly get to the settings that are most important to you. Quickly put your BlackBerry device into airplane mode or bedside mode, turn off your alarm, or turn on the flashlight!
STRICTLY CONFIDENTIAL To add or remove items from your quick settings, select or clear the checkboxes. To change the positions of items in your quick settings, tap The rearrange icon . Touch and hold the item you On the home screen, swipe down from the top of the screen. Tap Image Settings > Quick Settings Overview of device settings Tip: If you have a lot of quick settings items, you can swipe right or left to see them all. want to move. Drag the item to a different location and release your finger. Tap Save. The Connections icon Networks and Connections The Airplane Mode icon Airplane Mode Get quick access to airplane mode to turn off all your Depending on your wireless service plan and device model, set up connections to the mobile network, Wi-Fi Turn off all wireless connections. connections. Description Item 1. 2. 97 Item apps. Settings Description IMAP and POP. The Accounts icon Accounts User Guide BlackBerry Strictly Confidential The Notifications icon Notifications The Main Volume icon Main Volume The Quick Settings icon Quick Settings network, Bluetooth enabled devices, NFC, mobile hotspot, and set up Internet tethering. Add or change social networking and email accounts. You can also access advanced setup options such as Adjust the overall volume on your device. Assign the volume keys. Turn on audio boost for use with your headphones. Mute BlackBerry Keyboard sounds. Turn on vibrate mode. Turn off Instant Previews and LED notifications. Customize audio and visual notifications for specific STRICTLY CONFIDENTIAL Create or change a work space password. Delete only your work space and data from your device and leave your personal data intact. Select wallpaper. Change your font. Adjust screen brightness. Customize screen locking. Access settings you use frequently. Access these settings at any time by sliding your finger Set up remote access to a computer for sharing documents and synchronizing media. Turn on voice dictation and set voice recognition and feedback preferences. The BlackBerry Balance icon BlackBerry Balance (if available) The Language and Input icon Language and Input The BlackBerry Link icon BlackBerry Link Turn on or turn off text prediction, word substitution, The Voice Control icon Voice Control View your current BlackBerry ID information. Change the language, region settings, and The Display icon Display down from the top of the screen. The BlackBerry ID icon measurement system. and spell check. 98 Item type. Settings Description BlackBerry ID User Guide BlackBerry Strictly Confidential Monitor apps that are using your device's memory. Change the default app used to open a specific file The App Manager icon App Manager The Media Sharing icon Media Sharing (if available) The Security and Privacy icon Security and Privacy The BlackBerry Protect icon BlackBerry Protect (if available) Sign in to your BlackBerry ID account. Change your BlackBerry ID password. Turn on BlackBerry Protect to help secure and locate your device if it's lost or stolen. Create a device password. Encrypt your device data. Delete your device data. Change permissions for downloaded apps. Manage certificates. Create a micro SIM card PIN. STRICTLY CONFIDENTIAL View available storage space and set up access to the files stored on your device, including USB connections, network identification, file sharing, Wi-Fi sharing, and password protection for sharing files. Clear search history. Remove or prioritize apps that are searched. Extend device search to include an Internet search. Choose whether apps can use your location data. Clear recent searches that you entered in the Maps The Storage and Access icon Storage and Access The Software Updates icon Software Updates The Location Services icon Location Services The Date and Time icon Date and Time Connect to a device to wirelessly share media content. View the current software version running on your The Search icon Search Change the time zone, time, and date. Check for software updates. application. device. and 99 Item Settings Description service provider. The About icon About User Guide BlackBerry Strictly Confidential Change magnification, hearing aid, and TTY settings. The Accessibility icon Accessibility View your phone number and the name of your wireless View or change the name for your device that appears if The Payment Options icon Payment Options Add payment accounts and set preferred payment methods. another device detects it over a Bluetooth or network connection. Find general information about your device, such as hardware information, network details, and storage space capacity. Identify your device PIN, software version, and model name. How do I update the software on my BlackBerry 10 device?
STRICTLY CONFIDENTIAL When a software update for your BlackBerry device is available and your device is connected to a Wi-Fi network, software updates are automatically downloaded and installed on your device. When this feature is turned on, you aren't notified when an update starts installing, but you may be asked to restart your device to complete the installation. You should regularly create and save a device backup file on your computer, especially before you update any device software. Maintaining a current backup file on your computer might allow you to recover device data if your BlackBerry device is lost, stolen, or corrupted by an unforeseen issue. Turn on automatic updates for your device software You can also update your device software using BlackBerry Link. For more information, see the Help documentation for BlackBerry Link. On the home screen, swipe down from the top of the screen. Tap Image Settings > Software Updates. Tap Check for Updates. Software updates might not be available to you depending on your region and wireless service provider. 1. 2. 3. 100 Settings 1. 2. 3. 4. User Guide BlackBerry Strictly Confidential BlackBerry device showing the Power/Lock key on the top of the device. Press and hold the Power/Lock key on the top of your BlackBerry device. Turn off your device Battery and power On the home screen, swipe down from the top of the screen. Tap Image Settings > Software Updates. Tap The Options icon . Set the Automatic Updates switch to On. Your BlackBerry device includes a number of features designed to help monitor your battery life and get the most out of your device. You can learn how to extend battery life, monitor which apps are using the most battery power, and charge your device in the most efficient way. STRICTLY CONFIDENTIAL Restart or reset your device If your BlackBerry device is running slower than usual or not responding, turning off and turning back on your device might help to solve the problem. Put your device in standby mode When you put your BlackBerry device in standby mode, the device screen backlight turns off and the screen locks. Wireless connections and clock alarms aren't affected. Before you start using your BlackBerry device, you should charge it because the battery that came with your device isn't fully charged. Charge your device To reset your device, press and hold the Power/Lock key for ten seconds. To wake up your device, swipe up from the bottom of the device screen. Do one of the following:
101 Settings User Guide BlackBerry Strictly Confidential CAUTION: Other chargers might not provide adequate power and might damage your device. BlackBerry device showing where you connect the charger to the Unified Connector port on the bottom of the device. Hold the cable with the BlackBerry logo ( Image of BlackBerry logo ) facing up, and connect the cable into the Unified Connector port on your device. Plug the charger into a power outlet. If your device has a removable battery and you aren't using your device for more than a few days, partially charge the battery. You can then remove the battery and store it in a dry place at room temperature to conserve battery power. Charge your device using the charger provided by BlackBerry in the box that your device came in. You can also charge your device using a USB cable connected to a computer, but charging might take longer. Keeping your battery charged Your BlackBerry device uses a lithium-ion battery. To maximize your use of this type of battery, when possible, do the following:
Avoid using your device while it's charging to help it charge faster. Charge your device often, even when the battery charge isn't low. Avoid charging, using, or storing your device in extremely hot or cold places, such as on a vehicle dashboard. Avoid leaving your device turned off with a low battery power level for an extended period of time. STRICTLY CONFIDENTIAL The battery charge is low, and your wireless connections might turn off to conserve power. If the battery charge gets too low, your device might turn off. Save any work in progress and charge your device. There is a problem with the battery, and the battery might need to be replaced. Only use a battery that is approved by BlackBerry for your device model. The battery isn't charging because the power source isn't providing enough power. Use the charger that came with your BlackBerry device to charge the battery. Battery and charging icons The battery power level icons appear at the top of the home screen on your BlackBerry device. To replace the battery, contact your service provider. The battery is fully charged. The battery is charging. Fully charged battery Low battery charge Charger problem Charging battery Battery error 102 Settings 1. 2. 3. 4. Missing battery User Guide BlackBerry Strictly Confidential The battery isn't connected. For assistance, contact your service provider. Check your battery power level On the home screen, swipe down from the top of the screen. Tap Image Settings > About. In the Category drop-down list, tap Hardware. To view the percentage of remaining battery power, see the Battery section. Monitor the battery life, memory usage, CPU usage, and storage space on your device You can check how much battery time and power you have remaining, how much device memory is being used, and how much storage space is available. You can also monitor which apps and services are using the most battery power, device memory, storage space, or CPU resources, and you can close or delete some apps to help save battery power or improve the device performance. STRICTLY CONFIDENTIAL Close or delete apps from the Device Monitor screen If you notice that an open app is using a lot of battery power, device memory, or CPU resources, you can close it and end all processes associated with the app. You can also delete some apps permanently from the Device Monitor screen. Some apps must be installed and open at all times, so they can't be closed or deleted. View battery and usage stats for a specific app or service 1. 2. 3. On the home screen, swipe down from the top of the screen. Tap Image Settings > App Manager > Device Monitor. To monitor different types of device statistics, at the top of the screen, tap Battery, CPU, Memory, or Storage. Tip: On the Battery and CPU screens, you can view device and usage statistics from different time frames. To change the time frame for the statistics on the Battery or CPU screens, at the top of the screen, tap Device Monitor. Tap a time frame. On the home screen, swipe down from the top of the screen. Tap Image Settings > App Manager > Device Monitor. Tap an app or service. On the home screen, swipe down from the top of the screen. Tap Image Settings > App Manager > Device Monitor. 1. 2. 3. 1. 2. 103 3. 4. Settings User Guide BlackBerry Strictly Confidential Tap an app. Do one of the following:
A solid red LED can indicate that your BlackBerry device is turning on or restarting. A flashing yellow LED can indicate that the battery power level is low and your device is charging. A solid green LED can indicate that your device is plugged into a charger and that charging is complete. To close the app, tap The Close icon . To permanently delete the app, tap The Delete icon . LED and battery notifications How can I extend battery life?
Display settings icon Dim the screen Prolong battery life by changing your device settings to dim the screen. Battery life varies depending on how you use your BlackBerry device. To help battery power last longer, here are some considerations:
STRICTLY CONFIDENTIAL To automatically lock your device and dim the screen when it's in a BlackBerry case or holster, on the home screen, swipe down from the top of the screen. Tap The Settings icon Settings > Security and Privacy > Device Password >
Lock Device When Holstered. To decrease the device volume, use the volume keys on the right side of your device. To adjust other volume settings such as application volume or notifications, on the home screen, swipe down from the The volume settings icon Decrease volume Do any of the following:
To adjust the screen brightness, choose a dark-colored wallpaper, or change the screen lock timeout, on the home To adjust other volume settings, on the home screen, swipe down from the top of the screen. screen, swipe down from the top of the screen. Tap Image Settings > Display. top of the screen. Tap Image Settings > System Volume or Notifications. Do any of the following:
104 Settings User Guide BlackBerry Strictly Confidential 1. On the home screen, swipe down from the top of the screen. 2. Tap Image Settings > Network and Connections. The software updates settings icon Update your software You can often gain a boost in power savings by using the latest version of the BlackBerry 10 OS. If a software update is available for your device, a notification appears in the BlackBerry Hub. Connections settings icon Turn off connections If your device is out of a wireless coverage area, turn off the connection so that your device doesn't search for a network signal continuously. The app icon Close apps Increase how long a single charge lasts by closing any apps or features that you finished using so that they aren't continuously running in the background. Some features consume more battery power than others. Close or turn off these apps when you don't use them: The camera, the BlackBerry Browser, Voice Control, GPS, and Bluetooth technology. STRICTLY CONFIDENTIAL You should only use the battery that BlackBerry specifies for use with your particular BlackBerry device model. If you use any other battery, you might invalidate any warranty provided with your device. CAUTION: There is a risk of explosion if the battery is replaced with an incorrect battery type. Do not attempt to replace your non-removable battery. Only qualified service personnel should perform repairs or battery replacements to your device. Tip: Like most electronic devices, your device battery drains less quickly if you keep it out of the sun and other hot places, keep the contacts clean, and charge it regularly. Avoid leaving your device turned off with a low battery power level for an extended time. The media card icon Use a media card Reduce power usage by keeping less data on your device. Save data to a media card instead of your device storage space. The camera icon Turn off the flash Conserve more power by turning off the flash when taking pictures. Device and battery safety 105 Settings User Guide BlackBerry Strictly Confidential View the safety, warranty, and privacy information for your device To view the Privacy Policy, your BlackBerry device must be connected to the Internet. Take a moment to review the license agreement, limited warranty, safety information, and privacy policy for your device. These documents are available from your device settings screen. They contain important information about terms and conditions of use, battery and other important safety precautions, and warranty coverage. BlackBerry and environmental sustainability BlackBerry is committed to reducing the environmental impact of BlackBerry products. To learn more about the sustainability efforts at BlackBerry, visit http://www.rim.com/company/corporate-responsibility/
product_sustainability.shtml. Device and battery disposal Image of a household waste bin that is crossed out. Please recycle your BlackBerry device and battery in accordance with your local regulations. Do not dispose of either your device or battery in a fire. Your device or battery should not be placed in household waste bins. For information about returning your device to BlackBerry for recycling and safe disposal, from a browser on your computer visit www.blackberry.com/recycling. The recycling and trade-up program is available only in certain areas. STRICTLY CONFIDENTIAL Connect your BlackBerry device to a mobile network or Wi-Fi network to browse websites, check your messages, use location services, and much more. You can also connect your device to a mobile hotspot in a public place, pair your device with your car using Bluetooth technology, or use Internet tethering to connect to other Wi-Fi-enabled devices. NFC lets you share files easily between devices. On the home screen, swipe down from the top of the screen. Tap Image Settings > About. In the Category drop-down list, tap Legal. Tap a link. Connections 1. 2. 3. 4. 106 Settings 1. 2. 3. User Guide BlackBerry Strictly Confidential Give your device a nickname On the home screen, swipe down from the top of the screen. Tap Image Settings > About. In the Category drop-down list at the top of the screen, tap Network. You can change the name of your BlackBerry device as it appears to other devices. This nickname is helpful when you share media files wirelessly or connect using Bluetooth technology. Your BlackBerry device won't necessarily connect to every type of network that's listed on your device. Your device is capable of connecting to all the networks listed, but actually connecting to each type of network also depends on your wireless service plan. For more information about the wireless networks that your device connects to, see the Safety and Product Information document for your device. Check which wireless networks your device connects to STRICTLY CONFIDENTIAL Image of 4G no data icon Image of 3G no data icon Image of 2G no data icon Image of 1x no data icon Image of HSDPA plus no data icon Image of HSDPA no data icon Image of GPRS no data icon Image of EDGE no data icon Image of 4G LTE data icon Image of 4G data icon Image of 3G data icon Image of 2G data icon Image of 1x data icon Image of HSDPA plus data icon Image of HSDPA data icon Image of GPRS data icon Image of EDGE data icon Your device is connected to the network type shown but the network functionality is limited. You're likely able to make a phone call, but not able to access the Internet or view email messages. The following icons might appear in the upper-right corner of the home screen to indicate the wireless coverage level that your BlackBerry device currently has. On the home screen, swipe down from the top of the screen. Tap Image Settings > About. In the Device Name field, enter the new name for your device. The number of solid bars indicates the strength of the mobile network signal. If the signal is weak, your device might use more power to try to maintain the connection. Wireless connections icons Your device is connected to the network type shown and can access all of the features of your mobile network plan. Image of mobile network signal 1. 2. 3. 107 Settings Image of BlackBerry icon Image of SIM card error icon Image of airplane mode icon Image of VPN connection icon Image of Wi-Fi signal strength icon Your device is connected to a VPN. Image of emergency calls only icon You have no mobile network coverage. Image of no mobile network coverage icon User Guide BlackBerry Strictly Confidential Your device is roaming. Extra charges might apply. You are connected to the BlackBerry Infrastructure. Image of GSM roaming icon Image of CDMA roaming icon The number of solid waves indicates the strength of the Wi-
Fi signal. If the signal is weak, your device might use more power to try to maintain the connection. Your device is in airplane mode and all of your wireless network connections are off. You can turn on Wi-Fi or Bluetooth technology, but not your connection to the mobile network. There is an error with your SIM card. For information on what the error is, on the home screen, swipe down from the top of the screen. Tap The settings icon Settings >
Networks and Connections > Mobile Network. STRICTLY CONFIDENTIAL Your BlackBerry device is capable of a wide range of connections, to increase what you can do with your device and how it interacts with other devices. Take a look at the list of connections to learn about the different types of connections, some tips for when to use each connection, and maybe learn a few things you didn't know you could do. The following icons appear in the upper-left corner of the home screen if your device is connected or trying to connect to another device using Mobile Hotspot mode, Internet tethering, Bluetooth technology, or NFC. The NFC feature might not be available, depending on your wireless service provider, your administrator's settings, and your BlackBerry device model. Bluetooth technology is on. If the icon is solid, Bluetooth technology is connected. Internet tethering is on. If the icon is solid, your device is connected to another device. Choosing a connection Mobile Hotspot mode is on. If the icon is solid, Mobile Hotspot is connected. You can only make emergency calls. Image of Internet tethering icon Image of Mobile Hotspot icon Image of Bluetooth icon Image of NFC icon NFC is on. 108 Wi-Fi Settings User Guide BlackBerry Strictly Confidential Network connections Mobile network Connections between devices USB A mobile network connection allows your BlackBerry device to make calls and, if you have a data plan, use data services such as Internet browsing. In some locations, such as in a hospital or on an airplane, you need to turn off your mobile network connection, but usually you can just leave your mobile network connection on. A Wi-Fi network connection is another way to get data services on your device, but unlike using the mobile network, using Wi-Fi doesn't add charges to your data plan. Your device is designed to try to use saved Wi-Fi networks before it tries to use the mobile network for basic data functions such as using the Internet or downloading apps. You can leave Wi-Fi on so that as soon as you're in range of a saved Wi-Fi network, your device connects to it automatically, but remember that if you leave Wi-Fi on all the time your battery can drain faster. STRICTLY CONFIDENTIAL You can use a USB cable to create a two-way connection between your BlackBerry device and your computer. When you connect your device to your computer using a USB cable, your device appears on your computer as a removable storage device. Depending on the functionality of your computer, you can usually use a USB connection to drag files between your computer and your device. You can use a micro USB on-the-go to USB 2.0 adapter to connect your device to a keyboard, mouse, gamepad external storage drive, or other USB device. You can use the File Manager app to view files on your external storage drive. Bluetooth wireless technology allows you to create a direct connection between your BlackBerry device and another Bluetooth enabled device. Although you can transfer files over a Bluetooth connection, because of its ability to stream content, Bluetooth connections are more commonly used for actions such as playing the music on your BlackBerry device through a separate speaker or making calls on a headset that is using your BlackBerry device's mobile network connection. When you connect your BlackBerry device to other devices using a Wi-Fi Direct connection, you can perform actions such as sharing a document without needing an Internet connection. Because a Wi-Fi Direct connection creates a network, you can connect to multiple devices at the same time. Miracast allows you to show what's on the screen of your BlackBerry device on another device such as a TV or computer monitor. In most cases you'll need to connect through a Miracast adapter that plugs into the device's HDMI connector or you can connect using a wireless display adaptor. Wi-Fi CERTIFIED Miracast connection Wi-Fi Direct connection Bluetooth technology NFC 109 Settings Mobile Hotspot Internet tethering User Guide BlackBerry Strictly Confidential You can use Internet tethering when you only have one device that you want to connect to the Internet through your BlackBerry device's mobile network connection. You can connect the device to your BlackBerry device using a USB cable or, if both devices are Bluetooth enabled, you can use Bluetooth technology instead. You can use Mobile Hotspot mode to connect up to eight devices to your BlackBerry device. (The number of devices that you can connect depends on your wireless service provider.) Connecting your devices using Mobile Hotspot mode is like connecting to a Wi-Fi router; you can use the Wi-Fi connections on your devices, but you don't need access to a Wi-Fi network. Shared Internet connections You can use your BlackBerry device's connection to the mobile network to allow other devices to access the Internet. This functionality is particularly useful if you want to browse the Internet on your laptop or Wi-Fi only tablet but you don't have access to a Wi-Fi network. NFC is a short-range wireless technology that's used for quickly creating connections between your BlackBerry device and other NFC-enabled devices or NFC tags. With NFC you don't need to enter pairing information to make a connection, so it's useful for on-the-go actions such as transferring contact cards with people you meet, or grabbing information from a poster that contains an NFC tag. Depending on your wireless service provider and the applications you have installed on your BlackBerry device, NFC can also be used to turn your device into a digital wallet to allow you to do things such as make payments with your BlackBerry device. STRICTLY CONFIDENTIAL VPN connections You can connect your BlackBerry device to a virtual private network (VPN) over your mobile network or using a Wi-Fi connection. While your device is connected to the VPN, you can send data to and receive data from the private network across the public network. In some places, such as on an airplane or in a hospital, you need to turn off all the connections on your BlackBerry device. Airplane mode lets you quickly turn off your connections and, when you're done using airplane mode, turning off airplane mode restores the connections that were previously turned on. On the home screen, swipe down from the top of the screen. Tap Image Settings. Turn on the Airplane Mode switch. Turn on airplane mode 1. 2. 3. 110 Settings 1. 2. 3. User Guide BlackBerry Strictly Confidential Mobile network To turn off your mobile network connection, turn off the Mobile Network switch. On the home screen, swipe down from the top of the screen. Tap Image Settings > Networks and Connections > Mobile Network. Turn on the Mobile Network switch. Connect to the mobile network To turn on your mobile network connection, airplane mode must be turned off. A mobile network connection allows your BlackBerry device to make calls and, if you have a data plan, use data services such as Internet browsing. In some locations, such as in a hospital or on an airplane, you might need to turn off your mobile network connection, but usually you can just leave your mobile network connection turned on. In most cases your device automatically connects to the appropriate wireless network when you travel outside of your wireless service provider's coverage area. If you're not sure if your device is set up for roaming, or what roaming fees will apply, it's a good idea to check with your wireless service provider before you travel. STRICTLY CONFIDENTIAL On the home screen, swipe down from the top of the screen. Tap Image Settings > Networks and Connections > Mobile Network. If the Mobile Network or Data Services switches are off, turn them on. Tap The APN icon . Complete the fields. If you don't have the required information, contact your service provider. Connect to your VPN automatically You can set your BlackBerry device to automatically connect to a virtual private network (VPN) whenever you have mobile network coverage. Change the APN settings for your default Internet connection Your BlackBerry device uses Access Point Name (APN) settings to open a data connection with your service provider's wireless network. Apps on your device that require Internet access can use this connection. You might need to change your APN settings if you change your wireless service plan or if the default settings don't apply to your service provider. Depending on your service provider, you might not be able to change the APN settings. On the home screen, swipe down from the top of the screen. Tap Image Settings > Networks and Connections > VPN. To reset the default APN settings, tap The Reset Defaults icon . 1. 2. 3. 4. 5. 1. 2. 111 5. 3. 4. Settings User Guide BlackBerry Strictly Confidential To switch wireless networks manually, your wireless service plan must include this service and your device must be connected to a GSM or UMTS network. On the home screen, swipe down from the top of the screen. Tap Image Settings > Networks and Connections > Mobile Network. If the Mobile Network switch is off, turn it on. In the Network Selection Mode drop-down list, tap Manual. Tap The VPN auto connect icon . In the VPN Profile drop-down list, tap the profile that you want to use. If no VPN profiles appear in the list, create your own or contact your adminstrator. Turn on the Connect over Mobile Network switch. Roaming In most cases your BlackBerry device automatically connects to the appropriate wireless network when you travel outside of your wireless service provider's coverage area. In some cases you must contact your provider to have your SIM card or device properly provisioned. If you're not sure if your device is set up for roaming, or what roaming fees will apply, it's a good idea to check with your wireless service provider before you travel. Switch wireless networks manually Your BlackBerry device is designed to switch to an appropriate wireless network automatically when you travel, but you might need to try switching networks manually if you're having trouble connecting or if the network signal is weak. STRICTLY CONFIDENTIAL 1. 2. 3. 4. 5. When your device finishes scanning for networks, tap a network. Turn off data services while roaming Depending on your wireless service plan, you might be able to turn off data services (email messages, PIN messages, text messages with attachments, and browser service) on your BlackBerry device so that only the phone and basic text messaging are available.Turning off data services while roaming might prevent you from receiving additional roaming charges. For more information, contact your wireless service provider. Troubleshooting: Mobile network I can't connect to the mobile network Try the following solutions:
On the home screen, swipe down from the top of the screen. Tap Image Settings > Networks and Connections > Mobile Network. If the Mobile Network switch is off, turn it on. In the Data services while roaming drop-down list, tap Off or Prompt. 1. 2. 3. 4. 112 Settings User Guide BlackBerry Strictly Confidential Wi-Fi connections Check that your BlackBerry device is connected to your wireless service provider's network. If you switched wireless Check that the connection to the wireless network is on. To check your connection, on the home screen, swipe down Check that airplane mode is off. If airplane mode is on, the option to turn on the mobile network is unavailable. To turn from the top of the screen. Tap Image Settings > Networks and Connections > Mobile Network. Check that the Mobile Network switch is on. off airplane mode, on the home screen, swipe down from the top of the screen. Tap Image Settings. Turn off the Airplane Mode switch. A Wi-Fi network connection is one way to get data services on your BlackBerry device, but unlike using the mobile network, using Wi-Fi doesn't add charges to your data plan. Your device is designed to try to use saved Wi-Fi networks before it tries to use the mobile network for basic data functions such as using the Internet or downloading apps. You can leave Wi-Fi turned on so that when you're in range of a saved Wi-Fi network, your device can connect to it automatically. networks manually, your device remains connected to that wireless network until you select your wireless service provider's network again. If your device uses a SIM card, verify that it is correctly inserted into your device. If your device normally connects to a CDMA network and your device supports international roaming, check that your device is in roaming mode and that your SIM card is correctly inserted into your device. STRICTLY CONFIDENTIAL Tip: The next time you want to connect to a saved Wi-Fi network, if the network is within range of your device, on the home screen, swipe down from the top of the screen. Tap The Wi-Fi icon . Manually connect to a Wi-Fi network If you want to connect to a hidden Wi-Fi network, or you're having trouble automatically connecting, you can connect manually. Connect to a Wi-Fi network When you connect to a Wi-Fi network, your BlackBerry device saves the network information. The next time you're within range of the saved Wi-Fi network, if Wi-Fi is turned on, your device connects automatically. If the screen requesting a password appears, enter the password for the Wi-Fi network. Tap Connect. If you have access to the Wi-Fi router and you want to use Wi-Fi Protected Setup, tap The Wi-Fi Protected Setup icon . Complete the instructions on the device screen. On the home screen, swipe down from the top of the screen. Tap Image Settings > Networks and Connections > Wi-Fi. If the Wi-Fi switch is off, turn it on. Tap a network. Tap Connect. 1. 2. 3. 4. 113 5. 5. Settings 1. 2. 3. 4. Start the tutorial http://docs.blackberry.com/tutorials/wifi/en Note: This tutorial is available in English only. User Guide BlackBerry Strictly Confidential Tutorial: Setting up Wi-Fi on a BlackBerry 10 device This tutorial provides you with the opportunity to see and then practice setting up Wi-Fi on a BlackBerry 10 device. On the home screen, swipe down from the top of the screen. Tap Image Settings > Networks and Connections > Wi-Fi > The Add network icon . In the SSID field, enter the name of the network. Select the network's security type and specify any additional information. For what information you should specify, you can speak to your administrator or the person who manages the Wi-Fi network. Tap Connect. Change the priority of a saved Wi-Fi network You can save multiple Wi-Fi network profiles on your BlackBerry device, such as your home Wi-Fi network, your work Wi-Fi network, and even profiles for the Wi-Fi network at a local sports arena or restaurant. Your device automatically tries to connect to a saved Wi-Fi network using the order that the profiles are listed on the Saved Networks screen. To connect more quickly, you can prioritize a Wi-Fi network by moving it higher in the list, so that your device tries to connect to it before other saved Wi-Fi networks. STRICTLY CONFIDENTIAL Delete a saved Wi-Fi network Your BlackBerry device can store up to 64 saved networks. If you have a lot of saved networks on your device and you don't use them all, you can delete some to tidy up your Saved Networks screen. Deleting saved networks that use a hidden SSID can also help preserve battery life. On the home screen, swipe down from the top of the screen. Tap Image Settings > Networks and Connections > Wi-Fi. Tap The Saved icon . Tap The Prioritize icon . Touch and hold the network profile that you want to move, and drag it up or down the list. Tap The Save icon . On the home screen, swipe down from the top of the screen. Tap Image Settings > Networks and Connections > Wi-Fi. Check that the Wi-Fi switch is on. Tap The Saved icon . 1. 2. 3. 4. 5. 6. 1. 2. 3. 4. 114 5. 6. Settings 1. 2. 3. 4. 5. User Guide BlackBerry Strictly Confidential Tap and hold the network that you want to delete. Tap The Delete icon . To disable the network, turn off the Enable Connections switch. To re-enable the network, turn on the Enable Connections switch. On the home screen, swipe down from the top of the screen. Tap Image Settings > Networks and Connections > Wi-Fi. Check that the Wi-Fi switch is on. Tap The Saved icon . Tap a network. Disable or re-enable a saved Wi-Fi network If you want to stop your BlackBerry device from automatically connecting to a saved Wi-Fi network, but you don't want to delete the saved network, you can disable the network instead. Wi-Fi network settings Usually, you don't need to change your settings for a Wi-Fi network; however, you might need to change your settings if you have trouble connecting or if you need to connect manually. STRICTLY CONFIDENTIAL The settings that are available for each Wi-Fi network depend on the type of network you're connecting to. To find out which settings to use, if you're connecting to a home network, see the information that came with your wireless router; if you're connecting to a work Wi-Fi network, talk to your administrator; if you're connecting to a hotspot, see the information provided about the hotspot or talk to an employee at the hotspot who might have details about how to connect. Select this check box if you want your BlackBerry device to search for an SSID that is not being broadcast. A hidden Wi-Fi network isn't listed as an available network on the Wi-Fi screen. The SSID is the name that the network uses to identify itself. Usually, this field is automatically filled, but if the Wi-Fi network is hidden, you must enter the SSID to connect. Set the security type that the Wi-Fi network uses. Depending on the network you're trying to connect to, you might also see Security Sub Type and Inner Link Security. Set the root certificate that your device should use to verify that it's connecting to the correct Wi-Fi network. Depending on the type of network you're trying to connect to, you might also see Client Certificate. If the Wi-Fi network is password protected, enter the password. CA Certificate Security Type Hidden SSID Password SSID 115 Settings Use Proxy Band Type Enable IPV6 VPN Profiles Using Auto-IP Auto Obtain IP Inter-Access Point Handover Set whether the network uses the IPV6 protocol. User Guide BlackBerry Strictly Confidential To use a VPN Profile when connecting to the network, select the profile that you want to use. Select this check box if you want your device to assign itself an IP address automatically when it can't obtain one from the Wi-Fi network. In most cases this switch should remain on, but if you need to manually specify an IP address for your device you can turn off this switch and the option to enter an IP address appears. Turn on this switch if you want to connect to a proxy server. When you select this setting, additional settings appear. To find out what settings to use, see the information provided for the proxy server. This field is set to Dual Band by default. If the Wi-Fi network is dual-band, your device tries to connect in the 5.0 GHz band unless the signal strength at the 2.4 GHz band is significantly stronger. If you want to connect to a dual-
band network using one band only, choose the band you prefer. STRICTLY CONFIDENTIAL Connect to another device using Wi-Fi Direct On the BlackBerry device that you want to connect to, on the Wi-Fi settings screen, the Wi-Fi Direct tab must be selected. To connect to another type of Wi-Fi CERTIFIED device, view the documentation for that device. On the home screen, swipe down from the top of the screen. Tap Image Settings > Networks and Connections > Wi-Fi. If the Wi-Fi switch is off, turn on the switch. Tap Wi-Fi Direct. Tap the device you want to connect to. Note: Although you can use Wi-Fi Direct to connect your device to other types of Wi-Fi CERTIFIED devices, apps on your device might not be able to share files with other devices. Wi-Fi Direct can allow your device to connect to other BlackBerry devices without using access points or a router so you can share files, such as media files, without an Internet connection. If the network spans multiple access points, set whether your device should remain connected when you move from one access point to another. To open the Wi-Fi Direct connection, the device you want to connect to must accept the invitation to connect. 1. 2. 3. 4. 5. 116 Settings 1. 2. 3. 4. 5. User Guide BlackBerry Strictly Confidential To stop displaying your screen, on the Wi-Fi screen, tap Miracast > Disconnect. Add a VPN profile You need a Wi-Fi or VPN connection before you can add a new VPN profile. Note: To display your screen on a device that isn't a Wi-Fi CERTIFIED Miracast device, you can use a wireless display adaptor or use an HDMI cable to connect your BlackBerry device to the other device. On the home screen, swipe down from the top of the screen. Tap Image Settings > Networks and Connections > Wi-Fi. If the Wi-Fi switch is off, turn on the switch. Tap Miracast > Share Screen. Tap the device that you want to display your screen on. Connect to a Wi-Fi CERTIFIED Miracast device You can wirelessly display the screen of your BlackBerry device on a Wi-Fi CERTIFIED Miracast device, such as your television or a boardroom projector. STRICTLY CONFIDENTIAL Troubleshooting: Wi-Fi Troubleshooting wizard: I can't connect to a Wi-Fi network The troubleshooting wizard guides you through a series of questions and tasks that are intended to help you solve your Wi-
Fi connection issue. On the home screen, swipe down from the top of the screen. Tap Image Settings > Networks and Connections > VPN > The Add a profile icon . Complete the fields. If you don't have the required information, contact your administrator. Tap Save. If you use a work account that is supported by BlackBerry Enterprise Service 10, some VPN profiles might be automatically added and you don't have to manually add a VPN profile. If you don't see an option to add a VPN profile, then your administrator has turned off this type of connection. A VPN profile contains the information that you need to log in to your organization's network over a VPN or Wi-Fi connection. You might have one or more VPN profiles on your BlackBerry device, depending on the options that your administrator sets for you. http://docs.blackberry.com/troubleshootingwizard/en Start the troubleshooting wizard 1. 2. 3. 4. 117 Settings screen. Verify that the Wi-Fi icon appears blue. User Guide BlackBerry Strictly Confidential If none of the suggestions above solve your connection issue, try these more advanced troubleshooting options:
Check that Mobile Hotspot mode is off. If Mobile Hotspot mode is on, your device can't connect to a Wi-Fi network. Check that you turned on the connection to the Wi-Fi network. On the home screen, swipe down from the top of the Check that you're in a Wi-Fi coverage area. If you're connecting to a home network, see if other wireless devices are Check that the time on your BlackBerry device is synchronized with the network time. If the times are different, it could Your connection might have timed out. Try connecting again. If the Wi-Fi network that you want doesn't appear on the Wi-Fi settings screen, it might be hidden. If you know the network name, try connecting to the Wi-Fi network manually. able to connect. If other devices can't connect you might need to reset your router. If you're connecting to a work Wi-Fi network or a hotspot, talk to your administrator or an employee at the hotspot. Note: This troubleshooting wizard is available in English only. I can't connect to a Wi-Fi network Start by checking for these basic issues:
prevent your device from connecting (for example, if connecting to the network requires you to have a certificate on your device, and the certificate has an expiration date). If you switched Wi-Fi networks manually, try switching to another Wi-Fi network. If your email account is a work account, your device might prevent connections to certain wireless access points. For more information, contact your administrator. STRICTLY CONFIDENTIAL the information that came with your router; for a work Wi-Fi network, talk to your administrator; for a public hotspot, refer to any information provided for the hotspot or talk to an employee at the hotspot who might have details about how to connect. If you use the Press WPS button on Router setting in Wi-Fi Protected Setup, check that the Wi-Fi router uses Wi-Fi Protected Setup, and that it is set to send its profile. Verify that another device is not also attempting to connect at the same time, and that not more than one Wi-Fi router within range is set to send its profile. For more information, see the information that came with your router. If you use PEAP, EAP-TLS, EAP-FAST, or EAP-TTLS to connect to a Wi-Fi network, check that you installed the root certificate for the certificate authority server that created the certificate for the authentication server. The root certificate must be installed on your device before you can connect to the network. For more information, talk to your administrator. If you use EAP-TLS to connect to a Wi-Fi network, check that you installed your authentication certificate on your device. The authentication certificate must be installed on your device before you can connect to the network. For more information, talk to your administrator. If you need to contact a support representative, you can access diagnostic information by tapping The advanced icon on the Wi-Fi settings screen. To copy the log information to send to your support representative, in the Diagnostic Information drop-down list, tap Logs. Tap Copy Logs. Check that the settings for the Wi-Fi network are correct. To find out which settings to use, for a home network, refer to Still not connected? OK, try the following:
118 Settings User Guide BlackBerry Strictly Confidential Mobile Hotspot When you use Mobile Hotspot mode your BlackBerry device creates a Wi-Fi network that other Wi-Fi enabled devices can connect to so that they can use the Internet through your mobile network connection. Sharing your Internet connection using Mobile Hotspot mode This feature lets you connect your devices to the Internet anywhere that your BlackBerry device has a mobile network connection, but because this feature uses the mobile network, you might incur high data charges. On some mobile networks, services such as email and BBM might not be available while Mobile Hotspot mode is on. After you set up Mobile Hotspot mode on your BlackBerry device, connecting to the mobile hotspot with a Wi-Fi enabled device is a lot like connecting to any regular router. Before you use Mobile Hotspot mode, read the latest safety and product information at www.blackberry.com/docs/
smartphones. Use Mobile Hotspot mode to share your Internet connection Before you turn on Mobile Hotspot mode, check that your BlackBerry device's connection to the mobile network is on. STRICTLY CONFIDENTIAL On the home screen, swipe down from the top of the screen. Tap Image Settings > Networks and Connections > Mobile Hotspot. If you've never used Mobile Hotspot mode before, complete the instructions on the screen. Read the screens carefully as they provide important information about the Mobile Hotspot feature. Remember your Mobile Hotspot password for later. Turn on the Mobile Hotspot switch. Tap <Tap to Connect icon>. Do one of the following:
Find your Mobile Hotspot mode settings You set most of the settings for your mobile hotspot the first time you turn on Mobile Hotspot mode. You can change these settings later when you aren't in an active mobile hotspot session. The device that you want to connect to your mobile hotspot connects like any other Wi-Fi network. The user of the device connecting to your mobile hotspot must know the name of your mobile hotspot and the password you set during the setup process. Tap the back of your device with the device you want to connect to your mobile hotspot. Align the back of your device with an NFC tag to write your mobile hotspot connection information to the tag. On the home screen, swipe down from the top of the screen. 1. 2. 3. 4. 5. 6. 119 1. 2. 3. Settings 1. 2. 3. 4. User Guide BlackBerry Strictly Confidential home screen, then the mobile network is on and connected. Check that your wireless service plan is set up to use Mobile Hotspot mode. If not, you need to change your service plan Tap Image Settings > Networks and Connections > Mobile Hotspot. Tap The configure icon . On the home screen, swipe down from the top of the screen. Tap Image Settings > Networks and Connections > Mobile Hotspot. Tap the name of the device that you want to disconnect from your mobile hotspot. Tap The disconnect icon . Disconnect a device from your mobile hotspot After you disconnect a device from your mobile hotspot, if you want to connect the device again you must start a new session in Mobile Hotspot mode. Troubleshooting: Mobile Hotspot mode I can't use my device as a mobile hotspot Check that you're connected to the mobile network. If Mobile network signal appears in the upper-right corner of the STRICTLY CONFIDENTIAL I can't connect multiple devices to my mobile hotspot Depending on your wireless service plan, you might not be able to connect multiple devices to your mobile hotspot, or the number of devices you can connect might be less than eight. Internet tethering allows you to share your BlackBerry device's connection to the mobile network with one other device, such as a laptop or tablet, so that you can access the Internet on your other device anywhere that your BlackBerry device can connect to the mobile network. You can connect the device to your BlackBerry device using a USB cable or, if both devices are Bluetooth enabled, you can use Bluetooth technology instead. While roaming, if your wireless service plan supports the use of Mobile Hotspot mode while roaming, on the Mobile Network settings screen, check that the Data Services switch is on and that the Data services while roaming drop-
down list is set to On. check your service plan or contact your wireless service provider. If you're using your device for work, your organization might not allow the use of Mobile Hotspot mode. For more information, check with your administrator. Your wireless service provider might not allow the use of Mobile Hotspot mode while roaming. For more information, Internet tethering before Mobile Hotspot mode can work on your BlackBerry device. 120 Settings 4. 5. 6. 1. 2. 3. User Guide BlackBerry Strictly Confidential Troubleshooting: Internet tethering I can't use Internet tethering Check that your BlackBerry device is connected to the mobile network. If Mobile network signal appears in the upper-
On the home screen, swipe down from the top of the screen. Tap Image Settings > Networks and Connections > Internet Tethering. If you've never used Internet tethering before, complete the instructions on the screen. Read the setup screens carefully as they provide important information about the Internet tethering feature. In the Connect using drop-down list, tap USB or Bluetooth. Turn on the Internet Tethering switch. Connect your BlackBerry device to a laptop or tablet using a USB cable or Bluetooth connection. Sharing your mobile network connection using Internet tethering Additional charges might apply for using Internet tethering. On some networks you can't use some services on your BlackBerry device, such as email and BlackBerry Messenger, while you use Internet tethering. Use Internet tethering to share your Internet connection You can tether your BlackBerry device using either a USB cable or a Bluetooth connection. STRICTLY CONFIDENTIAL before you can use Internet tethering. If you're using your device for work, your organization might not allow the use of Internet tethering. For more information, check with your administrator. Bluetooth wireless technology allows you to create a direct connection between your BlackBerry device and another Bluetooth enabled device. Bluetooth connections are commonly used for actions such as playing the music on your BlackBerry device through a separate speaker or making calls on a headset. Turn on Bluetooth technology 1. 2. On the home screen, swipe down from the top of the screen. Tap Image Settings > Networks and Connections > Bluetooth. While roaming, on the Mobile Network settings screen, check that the Data Services switch is on and that the Data Check that your wireless service plan is set up to use Internet tethering. If not, you need to change your service plan Bluetooth connections right corner of the home screen, then your device is connected to the mobile network. services while roaming drop-down list is set to On. 121 3. 4. 5. Settings 1. 2. 3. Turn on the Bluetooth switch. User Guide BlackBerry Strictly Confidential To turn off Bluetooth technology, tap The Bluetooth icon again. Before you can connect your BlackBerry device with another Bluetooth enabled device, you must pair them. Tap The Tap to Pair icon and tap the back of your device with the device you want to connect to. When Bluetooth technology is on, The Bluetooth icon turns blue and The Bluetooth icon appears in the upper-left corner of the screen. Pair and connect with a Bluetooth enabled device Make sure that you turn on Bluetooth technology on the devices that you want to connect to. On the home screen, swipe down from the top of the screen. Tap Image Settings > Networks and Connections > Bluetooth. If the Bluetooth switch is off, turn in on. Your BlackBerry device automatically detects any discoverable devices within range. If necessary, to scan again for nearby Bluetooth enabled devices, tap Refresh. Do one of the following:
STRICTLY CONFIDENTIAL If the device that you want to connect to appears in the Devices list, tap the device name. Complete the instructions on the screen. If the device doesn't appear in the Devices list, it might not be discoverable. Check that the device is discoverable then try again. If you don't know how to check that the device is discoverable, consult the documentation that came with the device. If the device doesn't appear in the Devices list and you can't connect by making it discoverable, you might need to initiate pairing from the device. On your BlackBerry device, in the Discoverable drop-down list, tap On or 2 Minutes. If necessary, enter your BlackBerry device password. Start the pairing process according to the documentation that came with the device. Your devices are now ready to share and communicate over the Bluetooth connection. Depending on the device you paired with, your devices are either connected or ready to connect when you initiate a Bluetooth related action such as sharing a file. Rename a paired or saved Bluetooth enabled device You can change the name of a paired or saved Bluetooth enabled device as it appears on your BlackBerry device. On the home screen, swipe down from the top of the screen. Tap Image Settings > Networks and Connections > Bluetooth. If the Bluetooth switch is off, turn it on. Touch and hold the device you want to rename. Tap The Tap to Pair icon and align the back of your device with an NFC tag to write your Bluetooth connection information to the tag. 1. 2. 3. 4. 122 5. 6. Settings 1. 2. 3. 4. User Guide BlackBerry Strictly Confidential Tap The device details icon . In the Device Name field, enter the new name for the device. On the home screen, swipe down from the top of the screen. Tap Image Settings > Networks and Connections > Bluetooth. Touch and hold the device you want to disconnect. Tap The disconnect icon . On the home screen, swipe down from the top of the screen. Tap Image Settings > Networks and Connections > Bluetooth. Tap and hold a device. Tap The Delete icon . Delete a saved Bluetooth enabled device If you have a long list of saved Bluetooth enabled devices on your BlackBerry device, you can delete the ones you no longer use to make it easier to find the ones that you do use. Disconnect from a paired Bluetooth enabled device 1. 2. 3. 4. STRICTLY CONFIDENTIAL Pairing your device with a car The My Car feature lets you connect your BlackBerry device with your car using Bluetooth technology. When your car and your device are connected, your device might display a customized home screen and lock screen. Also, special applications might appear in the Car Channel in BlackBerry World. The first time your device detects a connection with a Bluetooth enabled car, your device prompts you to set the car as your car. After you pair the device with your car, the lock screen indicates that the device is connected to your car, and displays the features that are available. Turn off the My Car feature 1. 2. 3. 4. Set how Bluetooth enabled car kits access your messages Some Bluetooth enabled car kits that support the Message Access Profile (MAP) can allow you to send and receive messages using voice commands. On the home screen, swipe down from the top of the screen. Tap Image Settings > Networks and Connections > Bluetooth. Touch and hold your car's name. Tap Unset as My Car. 123 1. 2. Settings 1. 2. 3. checkbox beside each account. Message Download Timeout slider. User Guide BlackBerry Strictly Confidential To change how long your BlackBerry device tries to send messages to the car kit before it times out, adjust the To change which accounts your car kit can access, in the Message Access Accounts section, select or clear the For more information about using Bluetooth technology with your car, see the documentation that came with your car kit. On the home screen, swipe down from the top of the screen. Tap Image Settings > Networks and Connections > Bluetooth > The configure icon . On the home screen, swipe down from the top of the screen. Tap Image Settings > Networks and Connections > Bluetooth > The configure icon . Turn on the rSAP Mode switch. Let your car kit use your device's network credentials To use some car kits, you need to turn on rSAP Mode to allow your car kit to use your BlackBerry device's network credentials. STRICTLY CONFIDENTIAL Automatically establish a Bluetooth connection when you turn on your device You might like to keep your BlackBerry device always connected to a Bluetooth enabled device, such as a headset. You can set your BlackBerry device so that whenever you turn on your BlackBerry device it automatically reconnects to the last Bluetooth enabled device that it was connected to. Supported Bluetooth profiles Your BlackBerry device is a Bluetooth Smart Ready device, and supports the profiles that follow. If your device is associated with a work account, your administrator might disable use of a profile. On the home screen, swipe down from the top of the screen. Tap Image Settings > Networks and Connections > Bluetooth > The configure icon . Select the Connect to the last device when turned on check box. This profile allows you to stream audio files from your BlackBerry device to Bluetooth enabled devices that support stereo audio such as stereo headsets, speakers, and car kits. This profile allows you to use the buttons on a Bluetooth enabled headset to perform actions such as adjusting the Audio/Video Remote Control Profile (AVRCP) Advanced Audio Distribution Profile (A2DP) Description 1. 2. 3. Profile 124 Settings Profile Description Hands-Free Profile (HFP) Human Interface Device (HID) Message Access Profile (MAP) Generic Object Exchange Profile (GOEP) User Guide BlackBerry Strictly Confidential Generic Audio/Video Distribution Profile (GAVDP) This profile allows you to share files between your BlackBerry device and a Bluetooth enabled device. volume or playing the next or previous media file on your BlackBerry device. This profile allows you to connect your BlackBerry device to Bluetooth enabled devices such as a keyboard or mouse. This profile allows you to connect your BlackBerry device to Bluetooth enabled headsets that support the Hands-Free profile. This profile can support voice dialing. This profile allows you to stream audio and video content from your BlackBerry device to Bluetooth enabled devices such as music players, stereo headphones, stereo speakers, laptops and desktop computers. STRICTLY CONFIDENTIAL This profile allows Bluetooth enabled devices to access information about your BlackBerry device model to support plug and play features, such as automatically downloading required drivers. This profile allows you to use a Bluetooth enabled car kit with your BlackBerry device to notify you of new messages. This profile can also help you read, delete, browse, compose, and send messages. This profile allows you to use a Bluetooth enabled car kit to access contact information on your BlackBerry device, for example, to allow the car kit to place a call to a contact or display a caller name. This profile allows you to connect your device to Bluetooth enabled devices that support desktop connectivity, wireless bypass, and data transfer. This profile allows you to use your BlackBerry device as a modem when it's connected to a Bluetooth enabled computer. This profile allows you to connect your device to devices that run on a GSM network, such as a car phone, and extend SIM card functionality to the device. Personal Area Networking - User/Network Access Point
(PAN - U/NAP) This profile allows you to send files, such as pictures, contacts, or events, to a Bluetooth enabled device. Phonebook Access Profile (PBAP) Device Identification Profile (DIP) Micro SIM Access Profile (MSAP) Object Push Profile (OPP) Serial Port Profile (SPP) 125 Settings User Guide BlackBerry Strictly Confidential Troubleshooting: Bluetooth I can't pair with a Bluetooth enabled device Check that your BlackBerry device is compatible with the Bluetooth enabled device. For more information, see the documentation that came with the Bluetooth enabled device. If your Bluetooth enabled device requires a passkey and you don't know what the passkey is, check the documentation that came with your Bluetooth enabled device. Sometimes the passkey is set to 0000 until you change it. If you don't know what the passkey is, try 0000. If your BlackBerry device doesn't detect the Bluetooth enabled device that you want to pair with, try making your BlackBerry device discoverable for a short period of time. On the home screen, swipe down from the top of the screen. Tap Image Settings > Networks and Connections > Bluetooth. In the Discoverable drop-down list, tap On or 2 Minutes. If necessary, enter your BlackBerry device password. Start the pairing process according to the documentation that came with the device. If the Bluetooth enabled device uses a battery, connect the device to a power source and then try again. Depending on the device, if the battery power level is too low the device might still operate but be unable to pair. If Mobile Hotspot mode is on, verify that you're trying to connect to a Bluetooth enabled device that uses the Handsfree, Serial Port, or Personal Area Network profiles. STRICTLY CONFIDENTIAL What is NFC?
The NFC feature might not be available, depending on your wireless service provider, your administrator's settings, and your BlackBerry device model. NFC is a short-range wireless technology that's designed for easily sharing content and information without having to use pairing information. NFC is a short-range wireless technology that's used for quickly creating connections between your BlackBerry device and other NFC-enabled devices or NFC tags. NFC is designed so you can easily share content and information without having to pair your BlackBerry device with another NFC compatible device. Depending on your wireless service provider and the applications you have installed on your device, there are many interesting things you can do using NFC, such as sharing a picture with a friend or paying for a purchase using your device. I keep losing the connection with my Bluetooth enabled car kit Check that your car kit is using the latest software version that is available. For more information about your car kit's Move your BlackBerry device to another location in your vehicle or turn your device to face another direction. The location of your device's antenna in relation to your car kit's Bluetooth antenna may affect the Bluetooth connection. software version, see the documentation that came with your car kit. NFC 126 Settings 1. 2. 3. User Guide BlackBerry Strictly Confidential These are just a few of the things you can do with NFC. For more, play with NFC on your device, be creative, and see what you can do. Depending on the applications you have installed on your device and the NFC compatibility of other devices, there can be many interesting ways to use NFC. Here are a few possibilities:
Turn on NFC The NFC feature might not be available, depending on your wireless service provider, your administrator's settings, and your BlackBerry device model. Simultaneously exchange contact cards with a new friend or business acquaintance. Pass a picture to your friend. Pay for your bus or subway ride. Pay for your morning coffee without taking out your wallet. Grab a coupon from a poster you see on the street. Gain access to your building when you get to work. Send a webpage you're viewing to a friend. Add a friend to your BBM contacts. Copy smart tag information to an NFC tag. STRICTLY CONFIDENTIAL Send a file using NFC The NFC feature might not be available, depending on your wireless service provider, your administrator's settings, and your BlackBerry device model. To send a single file, find and open a file. To send multiple files, find and highlight the files that you want to send. Tap The share icon > NFC. Align the back of your BlackBerry device with an NFC-enabled device. If necessary, tap Send. With NFC you can exchange many kinds of files, including pictures, music, contact info, and even webpages, between your BlackBerry device and other NFC-enabled devices. Tip: In most cases, you can exchange files between two NFC-enabled BlackBerry devices simultaneously. This functionality is really handy if you're trying to exchange contact information saved in the Smart Tags app. On the home screen, swipe down from the top of the screen. Tap Image Settings > Networks and Connections > NFC. Turn on the NFC Connectivity switch. Depending on how many files you want to send, on your BlackBerry device do any of the following:
2. 3. 127 1. 1. 2. 1. 2. Settings User Guide BlackBerry Strictly Confidential To connect your BlackBerry device to a USB device, you must have a micro USB on-the-go to USB 2.0 adapter. On the home screen, swipe down from the top of the screen. Tap Image Settings > Networks and Connections > NFC. Connect your device to a USB device Insert the micro USB on-the-go to USB 2.0 adapter into the USB port on your device. Connect the adapter to an external USB device. You can access and save files on an external storage drive by using the File Manager app. You can also connect to external USB devices, such as a keyboard, mouse, or gamepad. You can set whether your BlackBerry device prompts you before sending or receiving files. You can also set when your device can be used for doing things such as making credit card payments or providing access credentials to get into a building. Find your NFC settings The NFC feature might not be available, depending on your wireless service provider, your administrator's settings, and your BlackBerry device model. STRICTLY CONFIDENTIAL Communicate with the world by typing messages, email, and documents with the BlackBerry Keyboard. You can type efficiently by creating custom text shortcuts and turning on prediction, correction, and spell check. After you set up your keyboard preferences, learn how to cut, copy, and paste text, and delete words. If you turn on prediction, you can select word suggestions that appear while you type. You can also set up or change your display, typing, keyboard, and voice input languages. Using an HDMI cable, connect your BlackBerry device to an HDMI display. The HDMI port is located on the left side of your device above the USB port. Your device automatically detects the resolution of the HDMI display that your device is connected to. However, if you must change the resolution, on the home screen, swipe down from the top of the screen. Tap Image Settings >
Display. In the HDMI Display Mode drop-down list, tap the display mode that you want to use. BlackBerry Keyboard and typing Connect your device to an HDMI display 128 2. 1. 2. Settings User Guide BlackBerry Strictly Confidential Make a call 1. Home screen shortcuts Keyboard and typing at a glance There are several ways you can use the BlackBerry Keyboard to interact with your BlackBerry device. Use the At a Glance image to familiarize yourself with the keyboard capabilities. On the home screen, type call and the name or number of the person that you want to call. For example, you can type call Ian or call 5195550100. Beneath Actions, tap the action that you want to perform. You can use your BlackBerry Keyboard with Instant Action to quickly perform a number of tasks when you type certain commands on the home screen. You can use home screen shortcuts to make a call, send email or text messages, start a BBM chat, update your Facebook status, post a tweet or a LinkedIn update, find a location in the Maps app, play music, or add notes and tasks to BlackBerry Remember. STRICTLY CONFIDENTIAL On the home screen, type BBM and the name of the person that you want to start a chat with. For example, you can type BBM Megan Ball. Beneath Actions, tap the action that you want to perform. On the home screen, type email and the name of the contact that you want to send your email to. For example, you can type email Tanya McPherson. Beneath Actions, tap the action that you want to perform. On the home screen, type text and the name or number of the person that you want to send a text message to. For example, you can type text Blake or text 5195550100. Beneath Actions, tap the action that you want to perform. Send a text message 1. Start a BBM chat 1. Send an email 1. 129 2. 2. 2. 2. 2. Settings User Guide BlackBerry Strictly Confidential Post a tweet 1. 2. Post a LinkedIn update 1. Update your Facebook status 1. On the home screen, type tweet and your tweet. For example, you can type tweet loving the weather lately. Beneath Actions, tap the action that you want to perform. On the home screen, type LinkedIn and your update. For example, you can type LinkedIn really enjoyed the training session today. Beneath Actions, tap the action that you want to perform. On the home screen, type Facebook and your status update. For example, you can type Facebook heading to the car show today. Beneath Actions, tap the action that you want to perform. STRICTLY CONFIDENTIAL A favorite place that you've added to the Maps app. For example, you can type Map home. A contact's name. For example, you can type Map Megan Ball. A point of interest. For example, you can type Map coffee shop. An address. For example, you can type Map 175 Columbia St. West, Waterloo, Ontario. A city name. For example, you can type Map New York City On the home screen, type task and the contents of your task. For example, you can type task prepare for the meeting tomorrow. Beneath Actions, tap the action that you want to perform. On the home screen, type note and the contents of your note. For example, you can type note pick up milk on the way home. Beneath Actions, tap the action that you want to perform. Add a note to BlackBerry Remember 1. Add a task to BlackBerry Remember 1. Find a location in the Maps app 1. On the home screen, type Map and type any of the following:
130 2. 2. 2. 2. Settings Action Type mail. Make a call Send an email Send a text message Alternative shortcuts Type sms, msg, or message. Update your Facebook status User Guide BlackBerry Strictly Confidential Beneath Actions, tap the action that you want to perform. Play music 1. Type the phone number, or type phone or dial, followed by the number. On the home screen, type Play and a song name, album name, artist, or playlist name. For example, type Play classic rock playlist . Beneath Actions, tap the action that you want to perform. Alternative home screen shortcuts Instead of typing an entire command on the home screen, in some instances, you can type an alternative command. Depending on your device language, alternative shortcuts might not be available. STRICTLY CONFIDENTIAL Word substitution lets you create your own text shortcuts so that when you enter a shortcut your BlackBerry device replaces the shortcut with a full word or phrase. Tip: Word substitution is sometimes known as autotext. On the home screen, swipe down from the top of the screen. Tap Settings Settings > Language and Input > Prediction and Correction. Set the Show Predictions switch to On. Turn on word predictions 1. 2. 3. Creating custom text shortcuts Add a note to BlackBerry Remember Add a task to BlackBerry Remember Post a LinkedIn update Type tweet or tw. Type memo. Post a tweet Type todo. Type fb. Type li. 131 Settings 1. 2. 3. User Guide BlackBerry Strictly Confidential Clear the learned words list Add a new text shortcut 1. 2. 3. Note: As you continue to type, the learned word list is regenerated unless you set the Learn New Words switch to Off on the Prediction and Correction screen. The BlackBerry Keyboard learns words and phrasing based on your usage to predict the next word you write. You can clear the word list used for word suggestions with the following steps:
On the home screen, swipe down from the top of the screen. Tap Image Settings > Language and Input > Prediction and Correction. Tap Clear Learned Words. On the home screen, swipe down from the top of the screen. Tap Settings Settings > Language and Input > Prediction and Correction > Word Substitution. Tap Add Shortcut . STRICTLY CONFIDENTIAL Type an accented character The list of available accents depends on the active input language. If you set multiple input languages, the accents for the languages that can be predicted together appear for a letter. For example, when English, French, and German are set, because their alphabets are similar, you get accent options for all three languages. On the home screen, swipe down from the top of the screen. Tap Settings Settings > Language and Input > Prediction and Correction > Word Substitution. In the Substitution List section, tap a word substitution entry. 1. 2. When accented characters appear above the Keyboard, tap the accented character that you want to type. Change or delete a text shortcut Typing on the Keyboard On the BlackBerry Keyboard, press and hold the letter that you want to add the accent to. 1. 2. 3. 132 Settings Insert a period (.) in a text field Undo an automatically corrected word User Guide BlackBerry Strictly Confidential Tip: To turn on CAP lock, press The Alt key and The Right Shift key . On the BlackBerry Keyboard, press The Right Shift key . Press a letter. On the lower-right side of the BlackBerry Keyboard, press Symbol icon . Tap the symbol or number that you want to type. Type a symbol or number 1. 2. Type an uppercase character 1. 2. Keyboard shortcuts: Typing Some shortcuts might not be available depending on the typing input language that you use. STRICTLY CONFIDENTIAL Press The Alt key and The Left Shift key . To turn off NUM lock, press The Left Shift key or The Right Shift key . Press The Alt key and The Right Shift key . To turn off CAP lock, press The Left Shift key or The Right Shift key . Press and hold the letter key until the capitalized letter appears. Press and hold the letter key and tap the accented or special character you want. Press The Sym key . Tap the symbol that appears on screen. Insert an at sign (@) or a period (.) in an email address field Press The Space key twice. The next letter is capitalized. Press The Alt key and press the number key. Press The Alt key and the character key. Type an accented or special character Type the alternate character on a key Type a number in a number field Press The Delete key twice. Type a number in a text field Press The Space key . Press the number key. Turn on NUM lock Capitalize a letter Turn on CAP lock Type a symbol 133 Settings 1. 2. 3. Paste text Cut highlighted text Copy highlighted text Highlight a line of text Tap the highlighted text. Tap Cut . Tap the highlighted text. Tap Copy . Highlight text character by character User Guide BlackBerry Strictly Confidential Touch and hold where you want to paste the text. Touch and hold the text. Move your finger left or right on the screen to select each character. Touch and hold the text. Move your finger up or down on the screen. Type faster with automated assistance settings On the home screen, swipe down from the top of the screen. Tap Settings Settings > Language and Input > Prediction and Correction. Tap the settings that you want to change. You can change your typing settings to help you type faster on your BlackBerry Keyboard. Keyboard feedback provides an audible indication of your typing progress. A different tone is used for the Alt , Left shift , Right shift , Delete , and Symbol keys to differentiate these keys from alphabetical keys. In addition, you can change your settings so that your device automatically capitalizes new sentences or so that pressing The Space key twice inserts a period. STRICTLY CONFIDENTIAL To copy the text, tap the highlighted text. Tap The Copy icon . To cut the text, tap the highlighted text. Tap Cut . To paste the text, touch and hold the location where you want to paste the text and then release your finger. Tap Paste . Cut, copy, and paste text To highlight text, touch and hold the text. To expand the text selection, do one of the following:
To select more published text such as in a browser or PDF file, move the cursor indicator handles to highlight the To select more text in a text editor such as an email, place the cursor at the beginning of the text you want to select. Tap The Shift icon and drag the circle to highlight the whole section of text. 3. When the text editing menu appears, do one of the following:
whole section of text. 1. 2. 134 4. Settings User Guide BlackBerry Strictly Confidential Spell check Turn on spell check 1. 2. 3. On the home screen, swipe down from the top of the screen. Tap Settings Settings > Language and Input > Spell Check. Set the Spell Check switch to On. Select a suggested word To use a word that appears above the BlackBerry Keyboard, tap it to select it. Selecting word suggestions that appear while you type Your BlackBerry device is designed to learn what you tend to say and where in a sentence you tend to say it. Your device uses this information to try to predict what word you might type next. When you pause your typing, suggested words are displayed above the BlackBerry Keyboard. You can quickly select a suggested word by tapping it. STRICTLY CONFIDENTIAL Change spell check settings You can change spell check settings, such as whether to check the spelling of acronyms, whether to correct the casing of words, and so on. Accept spelling suggestions If spell check is turned on, spelling mistakes are underlined in red as you type. On the home screen, swipe down from the top of the screen. Tap Settings Settings > Language and Input > Spell Check. Tap the settings that you want to change. To accept a spelling suggestion, tap the suggested word. To add the word to your personal dictionary, tap Add to Dictionary. Tap the underlined word. 1. 2. 3. 135 1. 2. Settings 1. 2. 3. User Guide BlackBerry Strictly Confidential Change your device's regional settings On the home screen, swipe down from the top of the screen. Tap Settings Settings > Language and Input > Spell Check > Edit Personal Dictionary. To add a new word to your personal dictionary, tap Add New . To edit a word that's already in your personal dictionary, tap the word. To delete a word from your personal dictionary, tap Delete . Tap Delete next to the word that you want to delete. On the home screen, swipe down from the top of the screen. Tap Image Settings > Language and Input. In the Region drop-down list, tap the region that you want to use to set your device's date format, default currency, and number format. Edit your personal dictionary When you use spell check you can add words that are marked as incorrect to a custom dictionary on your BlackBerry device so that spell check recognizes them as being correct. The words that you add to your personal dictionary can be edited at any time. STRICTLY CONFIDENTIAL The language that you've selected during initial setup of your BlackBerry device is your display language. The home screen, BlackBerry Hub and supported applications display content in this language. You can personalize your typing experience by changing the BlackBerry Keyboard, input, or typing settings on your BlackBerry device. If you speak more than one language, you can use the language settings to change your display, typing, voice input, or BlackBerry Keyboard language. You can also switch to another typing language while you type. Change Keyboard, input, or typing settings Change your display language On the home screen, swipe down from the top of the screen. Tap Settings Settings > Language and Input. Language 1. 2. 136 Settings 1. 2. 3. 1. 2. 3. 4. User Guide BlackBerry Strictly Confidential Change your input language On the home screen, swipe down from the top of the screen. Tap Image Settings > Language and Input. In the Language drop-down list, tap the language that you want to use. Tip: If you need to switch input languages often, make sure your device settings detect your languages automatically. You can do this by turning on the Language detection switch on the Input Languages screen. Your input language is the language in which you type documents, email messages, and text messages. You can select up to three languages that you want to be able to type in. The default language is the display language you chose. Tip: If you can't select the checkbox beside a language, you may already have three languages selected. Browse the full list of languages and clear a language that you no longer want to use. Then, select a new input language. On the home screen, swipe down from the top of the screen. Tap Settings Settings > Language and Input. Tap Input Languages > Language switch icon . Select the checkbox beside the languages that you want to enable. STRICTLY CONFIDENTIAL On the home screen, swipe down from the top of the screen. Tap Settings Settings > Language and Input. Tap Voice Dictation. In the Language drop-down list, tap the language you want to use. The keyboard layout, such as QWERTY, QUERTZ, or AZERTY, also changes to the default layout for the language that you are typing in. Change your language while typing Change your voice input language Tap the text field. Press The Alt key and The Enter key . Tap the language that you want to type in. If you previously set up more than one input language, you can quickly switch between those languages while you're typing. 1. 2. 3. 4. 1. 2. 3. 137 Settings User Guide BlackBerry Strictly Confidential Typing in Other Languages Keyboard Input Methods You can set up your BlackBerry device to recognize three different input languages when you type. As you type, your device makes predictions based on each of the languages. When you've got more than one typing language set up, you may need to consider the following:
An input method is a way to handle complex situations where typing goes beyond an alphabetical issue. In some cases, input methods are used to get a phonetic approximation of a word based on the keyboard you are using. Your device can then suggest a character or diacritic based on the sound you've chosen. In other cases, input methods provide gestures and key combinations for languages. There are some keyboard input methods that are common to all supported languages, such as word prediction and flick typing to select predictions or using the press-and-hold method to access accented characters. All keyboard input methods also support using the sym key to access symbols. Your BlackBerry device can be used in many different languages, regardless of the default language you select. However, the differences between the languages you use may mean that you need specific tips and tricks to use your BlackBerry Keyboard with a language that is different than the default keyboard layout. For example, if you are using a language that has more characters in the alphabet than the the language than your keyboard supports, you need to know how to access those additional characters. STRICTLY CONFIDENTIAL Some languages, such asThai and Arabic, have more characters in the alphabet than there are keys on the keyboard. You need to use a keystroke combination to access the second or third character on a particular key. For information about how to access these types of characters, see the help for typing in that language. languages from a left-to-right language in the middle of a sentence, your device automatically places the characters you type on the left side of the cursor. When you want to change back to the left-to-right language, you'll need to move your cursor back to the right side of the text. more than one native character on one physical key. You might need to use the keyboard mapping guide to determine how to access the second and third characters on each physical key. layout; however, Danish, Spanish, and Romanian include different characters on the basic keyboard that are not included on other QWERTY keyboards. Similar languages may have slightly different keyboard layouts. For example, many languages use a QWERTY keyboard The Farsi language has a few characters that are different from the basic Arabic alphabet. These characters are listed The Arabic language has more characters in the alphabet than there are keys on the keyboard. As a result, there are Typing in Arabic or Farsi Different languages may have different keyboard layouts. For example, American English uses a QWERTY keyboard Some supported languages, such as Hebrew, Farsi, and Arabic, read right-to-left. If you change to one of these layout, but French uses an AZERTY keyboard layout. You need to adapt to the changed locations of some keys. The Arabic and Farsi keyboards support the following features:
on the keyboard mapping guide. 138 Settings Multi-tap Shift+Key Press Single Key Press Double Key Press User Guide BlackBerry Strictly Confidential Word prediction and flick typing (if you have this feature turned on) To type an uppercase character, you can press Shift icon and press a letter. To type an accented version of a character, press and hold the primary character. Then, select the accented character. To type a symbol, tap sym. To view more symbols, tap sym again. Typing additional characters in Arabic or Farsi The following table shows how to type the Arabic and Farsi alphabet when there is more than one native character on each physical key. STRICTLY CONFIDENTIAL
(Farsi only)
(Farsi only)
(Farsi only)
(Farsi only)
(Farsi only)
(Farsi only)
139
Settings
(Farsi only) Can type in this language
(Farsi only) Special input methods to cover off User Guide BlackBerry Strictly Confidential Supports press and hold for alternate characters Typing in Chinese Funfact: Non-Latin UI lang that uses separate keyboard layout will automatically get basic US-EN QUERTY input We support Chinese Pinyin, Bopomofo, Chinese handwriting, Chinese Pinyin (on 3x4 keypad), and Chinese stroke. I don't even know where to start documenting this part... To type in Chinese you must familiarize yourself with the keyboard layout for Chinese characters. When typing in Chinese on a non-Chinese keyboard, you can use the phonetic sound of a character to get Chinese diacritics to appear as word predictions. STRICTLY CONFIDENTIAL The following table shows how to type the Cangjie alphabet when there is more than one native character on each physical key. NOTE TO SELF: WE MAYBE DON'T NEED THIS TABLE SINCE THER AREN'T MORE THAN ONE. SOLUTION: IMAGE, STATEMENT ABOUT SHIFT+PRESS, STATEMENT ABOUT EXPLORE PRESS+HOLD. Typing in Cangjie The typical Cangjie keyboard looks like this Typically, using the Shift key when your language is set to Cangjie gives you a Latin alphabet based on the QWERTY layout. Use SYM for symbols Key press and hold Single key press Shift+key press 140 w q Settings User Guide BlackBerry Strictly Confidential STRICTLY CONFIDENTIAL 141 Settings Use SYM for symbols Can type in this language User Guide BlackBerry Strictly Confidential Supports press and hold for alternate characters, supports flick/prediction Typing in Czech Typing in Greek (Hellenic?) Typing in Danish, Norwegian, Finnish, or Swedish Uses the basic QWERTY keyboard with the addition of , and (for Danish and Norwegian),and and (for Finnish and Swedish). In some languages, there are more characters in the alphabet than keys on the keyboard. As a result, there may be more than one native character on one physical key. The goal of this topic is to help the user know how to access these additional characters. STRICTLY CONFIDENTIAL To type an accented version of a character, press and hold the primary character. Then, select the accented character. To type a symbol, tap sym. To view more symbols, tap sym again. In Russian, T, I, P, L, M, or $ are not a part of the primary keyboard layout. You can access these characters by double-
clicking the primary letter. To type an uppercase character, you can press Shift icon and press a letter. Typing in Russian (Cyrillic?) Funfact: Non-Latin UI lang that uses separate keyboard layout will automatically get basic US-EN QUERTY input To access additional characters on the Russian keyboard layout, you can use one of the following methods. To type in Greek you must familiarize yourself with the keyboard layout for Greek characters. The Russian language keyboard and language supports the following features:
Supports press and hold for alternate characters, supports flick/prediction Word prediction and flick typing (if you have this feature turned on). Can type in this language Use SYM for symbols 142 Settings Use SYM for symbols Can type in this language User Guide BlackBerry Strictly Confidential You can use this image as a guide for the locations of Russian characters. Supports press and hold for alternate characters, supports flick/prediction Typing in Hindi Typing in Hebrew To type in Hindi you must familiarize yourself with the keyboard layout for Hindi characters. Funfact: Non-Latin UI lang that uses separate keyboard layout will automatically get basic US-EN QUERTY input Funfact: Non-Latin UI lang that uses separate keyboard layout will automatically get basic US-EN QUERTY input Typing additional characters in Russian The typical Russian keyboard looks like this: Image of a keyboard with Cyrillic language layout STRICTLY CONFIDENTIAL Funfact: Non-Latin UI lang that uses separate keyboard layout will automatically get basic US-EN QUERTY input To type in Japanese you must familiarize yourself with the keyboard layout for Japanese characters. Typing in Japanese Supports press and hold for alternate characters, supports flick/prediction Supports press and hold for alternate characters Special input methods to cover off. Can type in this language Can type in this language Use SYM for symbols Use SYM for symbols 143 Settings User Guide BlackBerry Strictly Confidential The AZERTY keyboard layout is used for French input. The QWERTZ keyboard layout is used for German, Czech, and Hungarian input. The basic QWERTZ keyboard layout looks like this: Image of the QWERTZ keyboard layout The basic QWERTZ keyboard layout looks like this: Image of the QWERTZ keyboard layout Typing in Latin-based languages Many languages use the Latin alphabet; however, there are three keyboard layouts that use the Latin alphabet on your BlackBerry device. If you have set up more than one input, it is important to know that the keyboard layout may change. The QWERTY, QWERTZ, and AZERTY keyboard layouts using the Latin alphabets have different alternate characters depending on the language select. For example, in French, if you tap and hold the letter A, the prediction menu menu displays additional accented variations of the letter A. In Romanian, if you tap and hold the letter S, the prediction menu appears with amongst the options.Experiment with the keyboard to reveal the keys that contain alternate characters. The QWERTY keyboard layout is used by many languages; it is not confined to a single geographic area. Certain languages may have slight variations to the available keys or symbols, but the basic keyboard is the same. QWERTY keyboard layout is used for American English, European English, Czech, Danish, Dutch, Italian, Polish, Brazilian, Portuguese, Romanian, Spanish, Catalan, Galician, Basque, and Vietnamese input. STRICTLY CONFIDENTIAL The QWERTY keyboard layout is used by many languages; it is not confined to a single geographic area. Certain languages may have slight variations to the available keys or symbols, but the basic keyboard is the same. QWERTY keyboard layout is used for American English, European English, Czech, Danish, Dutch, Italian, Polish, Brazilian, Portuguese, Romanian, Spanish, Catalan, Galician, Basque, and Vietnamese input. The QWERTY, QWERTZ, and AZERTY keyboard layouts using the Latin alphabets have different alternate characters depending on the language select. For example, in French, if you tap and hold the letter A, the prediction menu menu displays additional accented variations of the letter A. In Romanian, if you tap and hold the letter S, the prediction menu appears with amongst the options.Experiment with the keyboard to reveal the keys that contain alternate characters. Many languages use the Latin alphabet; however, there are three keyboard layouts that use the Latin alphabet on your BlackBerry device. If you have set up more than one input, it is important to know that the keyboard layout may change. Typing in Latin-based languages The basic QWERTZ keyboard layout looks like this: Graphic_BB1030_Keyboard_Keypad_QWERTZ_Windermere The basic QWERTY keyboard layout looks like this: Image of the QWERTY keyboard layout The basic AZERTY keyboard layout looks like this: Image of the AZERTY keyboard layout The QWERTZ keyboard layout is used for German, Czech, and Hungarian input. The AZERTY keyboard layout is used for French input. 144 Settings Shift+Keypress Single Key Press User Guide BlackBerry Strictly Confidential Typing in Thai Your BlackBerry device supports the following features using the Thai input methods:
Press and hold for alternate accented characters. Flick-typing for predicted words. Using the SYM key to access symbols. In some languages, such as Thai, there are more characters in the alphabet than keys on the keyboard. As a result, more than one native character is available on each physical key. PKB-Typing additional characters in Thai The following table shows how to type the Thai alphabet when there is more than one native character on each physical key. STRICTLY CONFIDENTIAL Press and Hold 145 Settings User Guide BlackBerry Strictly Confidential STRICTLY CONFIDENTIAL In some languages, there are more characters in the alphabet than keys on the keyboard. As a result, there may be more than one native character on one physical key. The goal of this topic is to help the user know how to access these additional characters. In some languages, there are more characters in the alphabet than keys on the keyboard. As a result, there may be more than one native character on one physical key. The goal of this topic is to help the user know how to access these additional characters. Need to include an image of the Turkish keyboard image, then we can do the table that maps the single key press/double key press/shift key press/multi-tap extras. Perhaps this should be a reference topic, not a task. Typing in Vietnamese Typing in Turkish Supports press and hold for alternate characters, supports flick/prediction Can type in this language Use SYM for symbols 146 Settings 1. 2. 3. Use SYM for symbols Can type in this language User Guide BlackBerry Strictly Confidential Supports press and hold for alternate characters, supports flick/prediction Funfact: Non-Latin UI lang that uses separate keyboard layout will automatically get basic US-EN QUERTY input Screen display Change your backlighting On the home screen, swipe down from the top of the screen. Tap Image Settings > Display. To adjust the brightness, move the slider back and forth. You can set preferences for your screen display, such as font size and wallpaper, as well as connect your device to an external display. Need to include an image of the Vietnamese keyboard image, then we can do the table that maps the single key press/
double key press/shift key press/multi-tap extras. Perhaps this should be a reference topic, not a task. STRICTLY CONFIDENTIAL On the home screen, swipe down from the top of the screen. Tap Image Settings > Display. In the Font Size drop-down list, tap the size of font that you want to use. Tip: If you zoom in to the picture and then set it as your wallpaper, the zoomed in part of the screen is what will appear as your wallpaper. Tip: After you swipe down from the top of the screen, if you see The Display icon in the quick settings, you can tap The Display icon to display the slider without going into the Display screen. Set a picture as your wallpaper Change your font size Open a picture. Tap More > The set as icon > Wallpaper. 1. 2. 3. 1. 2. 147 Settings 1. 2. 3. User Guide BlackBerry Strictly Confidential Accessibility Turn on Magnify mode Customize your accessibility settings On the home screen, swipe down from the top of the screen. Tap Settings Settings > Accessibility. Change your settings. Your BlackBerry 10 device uses several well-established accessibility aids for people with disabilities. These aids include magnify mode, hearing aid mode, TTY support, closed captions, text size adjustment, and the BlackBerry Screen Reader. You can customize your BlackBerry device to help suit your needs. For example, you can magnify the screen, use your hearing aid with your device, and change the font size. You can use Magnify mode to enlarge the information on your BlackBerry device screen. You can zoom in to or zoom out from the screen, even if you use an application that doesn't normally support zooming. STRICTLY CONFIDENTIAL On the home screen, swipe down from the top of the screen. Tap Settings Settings > Accessibility. Set the Magnify Mode switch to On. The information on the screen immediately appears larger. To move around the magnified screen, use two fingers to move the screen in whatever direction you want to go. Customize the magnification level When you use Magnify mode, you can customize the level of magnification on the screen. To adjust the magnification without leaving your current screen, in magnification mode do one of the following:
To increase the magnification, zoom in by sliding your fingers apart. To decrease the magnification, zoom out by sliding your fingers together. If you reach the maximum magnification, your BlackBerry device vibrates. Illustration of two arrows indicating touches sliding across the screen. 1. 2. 3. 148 4. Settings 1. 2. 3. User Guide BlackBerry Strictly Confidential To turn on Magnify mode again, repeat the above step Using two fingers, swipe down from the top of the screen. This feature might not be supported depending on your BlackBerry device model. Turn on Hearing Aid mode On the home screen, swipe down from the top of the screen. Tap Image Settings > Accessibility > Hearing Aid Settings. Set the Hearing Aid Mode switch to On. Hearing Aid mode is designed to improve the compatibility of your device with your hearing aid. When you have Hearing Aid mode turned on, The Hearing Aid mode icon appears on the Status bar. Temporarily turn off Magnify mode There may be times when you want to temporarily turn off the magnification of your screen to see the whole screen at once, and then turn on Magnify mode again to continue what you were doing. To temporarily turn off Magnify mode:
STRICTLY CONFIDENTIAL Connect a TTY device to your device according to the instructions that came with your TTY device. In the Phone app, swipe down from the top of the screen. Tap The Settings icon > TTY. Set the TTY switch to On. If your TTY device is designed for use with a 2.5-mm headset jack, you must use an adapter accessory to connect your TTY device to your device. To get an adapter accessory that BlackBerry has approved for use with your device, visit www.shopblackberry.com. Turn on Closed Captions Closed Captions displays text on your BlackBerry device screen when you play video files that support closed captioning. TTY support is designed to allow your device to connect with an external TTY device that converts received calls to text. Turn on TTY support The TTY device that you want to connect to your BlackBerry device must operate at 45.45 bps. On the home screen, swipe down from the top of the screen. 1. 2. 3. 4. 149 1. 2. 3. Settings 1. 2. 3. 4. 5. User Guide BlackBerry Strictly Confidential Tap Settings Settings > Accessibility. Set the Closed Captions switch to On. BlackBerry Screen Reader Turn on or turn off the BlackBerry Screen Reader The BlackBerry Screen Reader provides text-to-speech (TTS) interaction with the display on your BlackBerry smartphone. The BlackBerry Screen Reader is an assistive technology that lets users with vision impairment interact with their BlackBerry 10 device using speech output. The BlackBerry Screen Reader uses text to speech (TTS) to read screen content, such as documents, email messages, text messages (SMS), titles and properties of media files, and other text-
based information. The BlackBerry Screen Reader also provides navigation cues by reading screen layout information, such as menu titles, page numbers, and links. On the home screen, swipe down from the top of the screen. Tap Image Settings > Accessibility. Tap Screen Reader. Set the Screen Reader switch to On. Tap to select Continue, then double tap to proceed. If you don't want to see this verification message each time you turn on the BlackBerry Screen Reader, turn off the Confirmation Message option in the screen reader settings. STRICTLY CONFIDENTIAL Turn on or turn off the Dark Screen mode If you are using the BlackBerry Screen Reader, you can add privacy and conserve battery life using Dark Screen mode. This mode turns the screen display backlighting down to 10% brightness. You can also quickly turn on the BlackBerry Screen Reader by triple-pressing the Power key. If you don't want to be able to turn on the BlackBerry Screen Reader in this way, you can turn off the Enable using triple tap option in the screen reader settings. On the home screen, swipe down from the top of the screen. Tap Settings Settings > Accessibility. Tap Screen Reader. Set the Dark Screen Mode switch to On. To turn off the BlackBerry Screen Reader, triple-press the Power key. 1. 2. 3. 4. 150 Settings 1. 2. 3. 4. 1. 2. 3. 4. 5. User Guide BlackBerry Strictly Confidential On the home screen, swipe down from the top of the screen. Tap Image Settings > Accessibility. Tap Screen Reader. In the TTS Language drop-down list, tap a language. On the home screen, swipe down from the top of the screen. Tap Image Settings > Accessibility. Tap Screen Reader. Tap Keyboard Echo. In the drop-down list, tap None, Characters, Words, or Characters and Words. Turn on or turn off Keyboard Echo Make sure you're saying what you think you are saying. The Keyboard Echo feature reads information back to you when you're typing in a text field. Change the language that the BlackBerry Screen Reader uses If you speak more than one language, your BlackBerry Screen Reader can, too. You can quickly change the TTS language if you're reading web content or email in a different language than the preferred language that you set for your BlackBerry device. STRICTLY CONFIDENTIAL Adjust the verbosity There are times when you need all the information you can get. In those instances, set the verbosity of BlackBerry Screen Reader to high. Once you get more familiar with the device, you can change the verbosity to low to include less information. Turn on the Silent on Calls setting No one wants to be interrupted when on a phone call. The Silent on Calls setting prevents the BlackBerry Screen Reader from reading back information while you're on a call. On the home screen, swipe down from the top of the screen. Tap Settings Settings > Accessibility. Tap Screen Reader. Set the Silent on Calls switch to On. On the home screen, swipe down from the top of the screen. Tap Image Settings > Accessibility. Tap Screen Reader. 1. 2. 3. 4. 1. 2. 3. 151 4. 5. Settings User Guide BlackBerry Strictly Confidential Tap Verbosity. In the drop-down list, tap High or Low. On the home screen, swipe down from the top of the screen. Tap Image Settings > Accessibility. Tap Screen Reader. 1. 2. 3. 4. Move the Volume, Speed, and Pitch sliders. Adjust the volume, speed, and pitch You may want to increase the speed of the BlackBerry Screen Reader when you're surfing the Internet, or slow it down when you're getting instructions. You might want to increase the volume when you're outside, or decrease it when you're at home or in a quieter space. You might also want to adjust the pitch to make the reader easier to understand. The BlackBerry Screen Reader lets you adjust the volume, speed, and pitch of the reader to provide a personalized experience for any situation. BlackBerry Screen Reader gestures The BlackBerry Screen Reader uses a combination of gestures that are used in other apps on your BlackBerry device and gestures that are specific to the BlackBerry Screen Reader. Gestures that start at the edges of the screen (such as swiping down from the top to access Settings or swiping up from the bottom to minimize an app) are the same in the Screen Reader app as they are in all other apps. However, there are additional gestures that help you navigate when the BlackBerry Screen Reader is turned on. STRICTLY CONFIDENTIAL Tap and hold the point of regard with one finger, then move your finger. The point of regard is set to the object under your finger. A point of regard can be a field, button, selection area, link, application, paragraph, sentence, word, title, picture, or any other display feature. Note: Discovery mode enables you to interact with points of regard, such as letters, words, buttons, links, menu items, and pictures. These points of regard are highlighted. Note: When you activate a point of regard, you indicate that you want to interact with that part of the display. Double-tap the point of regard with one finger. Tap the point of regard with one finger. Read description of the point of regard Set and read the point of regard Triple-tap with one finger. Activate a point of regard Access Discovery mode Tap with two fingers. Select an item Gesture Task 152 Task Settings Gesture Press and hold Pan or scroll a list Change slider value Double-tap and hold. Go to the top or bottom of a display area Navigate to the previous or next point of regard User Guide BlackBerry Strictly Confidential Flick up with one finger to increase the slider value; flick down with one finger to decrease the slider value. Swipe right with one finger to go to the next point; swipe left with one finger to go to the previous point. Move to the previous or next section of text (such as a character, word, line, sentence, or paragraph) or web content (such as headings and links). Swipe up with two fingers to scroll toward the top; swipe down with two fingers to scroll toward the bottom. This action sets a new point of regard. Swipe left with one finger to go to the previous text or content; swipe right with one finger to go to the next text or content. Swipe up with two fingers and hold to go to the top; swipe down and hold with two fingers to scroll to the bottom. This action sets a new point of regard. Change size of text, such as character, word, line, sentence, and paragraph, or web content such as headings and links. STRICTLY CONFIDENTIAL Note: The status bar containing the time and date information is very close to the top edge of the display. As a result, when you interact with the status bar, it may cause the settings menu to appear. Perform the default action of the application (such as take a picture with the Camera app, or start and stop a video in the Video app) Swipe up with one finger while in the content to increase the size; swipe down with one finger while in the content to decrease the size. Note: The status bar is very close to the top edge of the display. As a result, when you interact with the status bar, it may cause the settings menu to appear. Read the status bar information (including battery and radio connectivity) Stop the BlackBerry Screen Reader from reading that point of focus Quickly swipe down and then slide up with one finger. Quickly swipe up and then slide down with one finger. Swipe down and then to the left with one finger. Swipe left, right, up, or down with three fingers. Swipe down and to the left with two fingers. Mute the BlackBerry Screen Reader Double-tap with two fingers. Move left, right, up, or down Read the time and date 153 Task Settings Gesture Select an item Select an item from a list Access Quick Tasks mode Switch on or switch off an item Swipe down and to the right with one finger Select an item from a list using Discovery mode User Guide BlackBerry Strictly Confidential Tap with one finger to turn on or turn off the switch. After 3 seconds, the device automatically exits Quick Tasks mode. Tap with one finger. After the selection is made, the device exits Quick Tasks mode. Tap with one finger to move between the choices. Each tap moves you to the next choice. When you get to the last item in the list, the next tap returns to the top of the list. After 3 seconds, the device automatically exits Quick Tasks mode. Gestures for the Quick Tasks mode With the Quick Tasks mode, you can change frequently changed settings and access additional BlackBerry Screen Reader features. When you enter Quick Tasks mode, you have 3 seconds to complete a task. If you don't complete a task, the device automatically exits the mode and vibrates briefly to notify you. When you enter Quick Tasks mode, a vertical list of tasks appears. You can use the following gestures to interact with the list:
STRICTLY CONFIDENTIAL Swipe left to spell the last item spoken letter by letter. Swipe right to phonetically spell the last item (for example, Alpha, Bravo, and so on). Spelling can also be used with Rewind to spell the last ten spoken items. Gestures for the BlackBerry Calendar Task Tap and hold with one finger. Drag the finger up or down the list, then tap with a second finger to select a list item. The device does not automatically exit Quick Tasks mode. Tap with one finger to change the verbosity level. Levels to choose from are either High or Low. Swipe up with one finger to increase the volume. Swipe down with one finger to decrease the volume. Swipe left with one finger to decrease the speech rate. Swipe right with one finger to increase the speech rate. Swipe up and down to replay the last ten spoken items. Move to the next day, week, or month Swipe to the right with three fingers. Change speech verbosity Change speech volume Change speech speed Rewind speech Spell the word Gesture 154 Task Settings Gesture Gesture Close an Active Frame Swipe to the left with three fingers. Move to the previous day, week, or month User Guide BlackBerry Strictly Confidential Switch between the work and personal workspaces Minimize the application and show your Active Frames Swipe up from the bottom. This gesture is the same as the one used outside the BlackBerry Screen Reader. Gestures for the Home screen Task Tap and hold with one finger, then move your finger to the app. The point of regard is set under your finger. Then, double-tap with two fingers to close the app. Media cards and storage Swipe down from the top of the screen using three fingers. Tap once with one finger to set the focus of regard on the workspace, then double tap with one finger to select the workspace. STRICTLY CONFIDENTIAL You can drag and drop documents, pictures, videos, music, and other files by using your BlackBerry device as a drive on your computer. You can also use BlackBerry Blend to keep your media files and documents in sync between your device and your computer. To download BlackBerry Blend, on your computer, visit www.blackberry.com/BlackBerryBlend. For more information about synchronizing media files and documents, see the Help in BlackBerry Blend. Tip: To locate files on your device, if you know the file or folder name, tap Search to search for it. Using a USB cable, connect your BlackBerry device to your computer. This illustration shows where you connect the cable to the USB port on the bottom of the device. If necessary, enter your device password. Your device and media card appear as drives on your computer. Transfer files between your computer and device using a USB connection 1. A media card lets you store more pictures, videos, music, and documents on your BlackBerry device! The files that you store on your device can be transferred between your device and your computer in just a few steps. Moving or copying media files and documents 155 2. 3. 4. Settings 1. 2. 3. 4. 5. 6. 7. 8. 9. User Guide BlackBerry Strictly Confidential Go to the files or folders that you want to copy. Drag and drop the files or folders. Transfer files between your computer and device using a Wi-Fi connection You must set a new storage access password each time that you turn on access to storage using a Wi-Fi network. Before files are moved over a Wi-Fi network, you are prompted to enter the storage access password. On the home screen of your BlackBerry device, swipe down from the top of the screen. Tap Image Settings > About. In the Category drop-down list, tap Network. Make note of the IPv4 address. Tap The Back icon . Tap Storage and Access. Turn on the Access using Wi-Fi switch. Type a storage access password. Tap Identification on Network and make note of the Username. On your computer, do one of the following:
STRICTLY CONFIDENTIAL If your computer uses a Windows operating system, in a Run command, type the IP address using the following format: \\xxx.xxx.xxx.xxx. If your computer uses a Mac operating system, click Go > Connect to Server. Type the IP address using the following format: smb://xxx.xxx.xxx.xxx. Turn on USB mass storage To use the USB mass storage feature, you must have a media card in your BlackBerry device. 10. Go to the files or folders that you want to copy. 11. When prompted, enter the username and storage access password. 12. Drag and drop the files or folders. USB mass storage is designed to let you use your device as a USB drive. Using a USB cable, you can connect your device to a computer, car stereo, or other external device and access files on your media card. On the home screen, swipe down from the top of the screen. Tap Image Settings > Storage and Access. Turn on the USB Mass Storage switch. Note: When USB mass storage mode is on, apps on your device can't access files on your media card. To stop using USB mass storage, disconnect your USB cable. 1. 2. 3. 156 Settings User Guide BlackBerry Strictly Confidential Using a media card To use a media card larger than 32 GB, you may need to format the media card to FAT32 format. You can use your device to format your media card. Supported media cards Your BlackBerry device supports media card sizes up to 64 GB. Only microSD cards are supported. Format your media card You can format your media card to help resolve an issue with the media card. When you format your media card, all of your media card data is deleted. Want more space to store your ring tones, videos, pictures, and songs? For additional space to save documents and media files, you can insert a microSD card into your BlackBerry device. Using a media card can help to increase the performance and power efficiency of your device. You might be able to move large amounts of data by simply moving the media card into another device that supports the microSD card. STRICTLY CONFIDENTIAL To help protect your privacy, you can permanently delete all of your media card data. Depending on the amount of data, this process might take some time. Your BlackBerry device creates and stores an encryption key when you turn on encryption. Your device uses this encryption key to access encrypted files on your media card. On the home screen, swipe down from the top of the screen. Tap Image Settings > Storage and Access. Tap Format Media Card. On the home screen, swipe down from the top of the screen. Tap Image Settings > Storage and Access. Tap Erase Media Card. Wipe data from your media card Turn on encryption To use the media card again, you must format it. 1. 2. 3. 1. 2. 3. 157 Settings 1. 2. 3. 1. 2. 3. User Guide BlackBerry Strictly Confidential Tip: The amount of available storage space displays when you minimize the File Manager app. Turn on the Device Encryption switch. Turn on the Media Card Encryption switch. Check how much storage space is free On the home screen, swipe down from the top of the screen. Tap Image Settings > Storage and Access. Tap Device Storage Details or Media Card Details. On the home screen, swipe down from the top of the screen. Tap Image Settings > Security and Privacy > Encryption. Do any of the following:
You can view the amount of used and free storage space available on your BlackBerry device and your media card. You can also see a breakdown of what types of files are taking up space. CAUTION: Turn off encryption or back up your encrypted media card files before a security wipe. A security wipe is designed to delete your device data including the encryption key. Without the encryption key, your device cant access your encrypted media card files. STRICTLY CONFIDENTIAL Optimize your device's performance If you find that your BlackBerry device is running unusally slow, try any of the following:
Move documents and media files from your device to your media card using File Manager. Reduce the size of pictures that you take and videos that you record. To change the ratio option for your pictures and to blink. On the icon for the app that you want to delete, tap The Delete icon . If you don't see The Delete icon on the app icon, the app can't be deleted. How do I free up storage space?
Delete apps that you don't use. To delete an app, on the home screen, touch and hold an app icon until the icons begin Save documents and media files on your media card. To automatically save camera pictures and videos on your media Transfer some of your data to your computer using a USB connection, a Wi-Fi connection, or BlackBerry Blend. To Delete files that you don't need. To delete multiple items, in an app, tap The More icon > The Select More icon . card, on the home screen, tap The Camera icon . Swipe down from the top of the screen and tap The Settings icon . download BlackBerry Blend, on your computer, visit www.blackberry.com/BlackBerryBlend. videos, on the home screen, tap The Camera icon > The More icon . To make room for more files and apps, try any of the following:
Select the items and tap The More icon > The Delete icon . Close any apps that you aren't using. 158 Settings User Guide BlackBerry Strictly Confidential CAUTION: Media card data is deleted when you format a media card. In your browser privacy settings, clear your history, cookies, and other website data. Delete messages that you don't need to keep. Error messages: Media card If your BlackBerry device detects a possible problem or issue with your media card, you can view more details about the error in your Storage and Access settings. Your media card isn't recognized The media card might be in an unreadable format. Consider formatting the media card. Media card is password protected A password is blocking access to the media card and data stored on it. Insert a media card into your BlackBerry device that isn't password protected. STRICTLY CONFIDENTIAL Your media card is read-only You can view and open files on the media card. You can't move, delete, or modify the files on the media card. Your media card isn't responding The media card isn't communicating with your BlackBerry device. Consider using a different media card. My device isn't recognized when I connect it to my computer If your computer doesn't automatically detect your BlackBerry device, try the following:
No media card was found Make sure that there is a media card in your BlackBerry device and that it's inserted properly. Troubleshooting: Storage space Check the USB cable and points of connection. 159 Settings User Guide BlackBerry Strictly Confidential If you have BlackBerry Link on your computer, you can use your BlackBerry device to:
BlackBerry Blend. To download BlackBerry Blend, on your computer, visit www.blackberry.com/BlackBerryBlend. On the home screen, swipe down from the top of the screen. Tap Image Settings > Storage and Access. Depending Consider updating or installing device drivers on your computer. The drivers you need are installed when you download View and delete files that are stored on your computer. Sync your music, pictures, videos, and documents between your device and your computer. To download the latest version of BlackBerry Link to your computer or to transfer data to a new device, visit www.blackberry.com/BlackBerryLink. Working with files stored on your computer on the operating system on your computer, tap the USB Connection drop-down list and change to Connect to Windows or Connect to Mac. BlackBerry Link features on your device STRICTLY CONFIDENTIAL Access files stored on your computer If you are running the latest version of BlackBerry 10 OS, you can use your BlackBerry device to view and delete music, pictures, videos, and documents on your computer. To use this feature, BlackBerry Link must be open on your computer, and associated with your BlackBerry ID. Connect your device to a wireless network. For example, a Wi-Fi network. In the File Manager app, tap The Device icon . If BlackBerry Balance is enabled on your device, use the File Manager app in your personal space. Tap the computer that you want to access. icon . Tip: If you save your changes in the default location, the The Sync icon icon indicates when BlackBerry Link is syncing the file and overwriting the original version on your computer. Tip: Check your computer settings or connect your computer to a power source to prevent your computer from entering sleep mode or turning off. To edit a file that's stored on your computer, tap the file. If your BlackBerry device supports editing the file, tap The Edit Edit or delete a file Do one of the following:
In BlackBerry Link on your computer, you can specify the folders that you want to access. 1. 2. 160 3. 1. 2. Settings 1. 2. 3. 4. User Guide BlackBerry Strictly Confidential To permanently delete a file that's stored on your computer, touch and hold a file. Tap The Delete icon . On the home screen, swipe down from the top of the screen. Tap The Settings icon Settings > BlackBerry Link. View paired computers Your BlackBerry device can be connected to up to ten computers using BlackBerry Link. Touch and hold a file that's stored on your computer. Tap The Copy icon . Navigate to where you want to save the file. For example, on your media card. Tap Paste. If BlackBerry Link syncs your device and computer files, you might have two versions of the file on your computer (the original file and the version that you saved to your device). Make sure that you open the version that you last edited before making additional updates to the file. Copy a file to your device After you save a file that's stored on your computer to your BlackBerry device, you can view the file even when you're not connected to the Internet. STRICTLY CONFIDENTIAL I can't access files on my computer To access your computer files using your BlackBerry device, BlackBerry Link must be open on a computer that's connected to the Internet. 2. On the home screen, swipe down from the top of the screen. 3. Verify that your device is connected to a wireless network. 4. Tap The Settings icon Settings. Do the following:
Troubleshooting: BlackBerry Link 1. Minimize File Manager and verify that you don't see The Work space on the app. If you see this icon, use the File In the BlackBerry ID section, verify that you are signed in using the same BlackBerry ID as on your computer. Tip: To access your computer files over the mobile network, change the Use Mobile Network switch to On. To remove a computer from the list, touch and hold a computer. Tap The Delete icon . If you don't see your computer as a source in the File Manager app, try the following:
Manager app in your personal space. 161 Settings network and try again. User Guide BlackBerry Strictly Confidential If you still can't see your computer files, try any of the following from your computer:
For more troubleshooting information, see the help in BlackBerry Link on your computer. If your device is connected to a mobile network instead of a Wi-Fi network, in the BlackBerry Link section, change the Use Mobile Network switch to On. In the BlackBerry Link section, verify that the BlackBerry Link switch is set to On. Verify that your computer is turned on and not in sleep mode. Verify that the files you want to access are in the location that is specified in BlackBerry Link. Some work or public networks might prevent you from accessing your files on your device. Try connecting to a different STRICTLY CONFIDENTIAL 162 2. 1. Applications and features User Guide BlackBerry Strictly Confidential Leave an app or close an app Organizing your apps To keep all of your apps organized, you can move apps around on the home screen, create folders for your apps, or delete apps that you no longer use. Applications and features To minimize an app, swipe up from the bottom of the screen. The app is arranged as an Active Frame on the home screen. To close an app after you minimize it, on the home screen, on an Active Frame, tap Close . Instead of closing an app when you're done using it, you can make multitasking easier by minimizing an app. You can see your open apps arranged as Active Frames on the home screen, and you can tap an Active Frame to return the app to full screen. Once you minimize an app, you can close it from the home screen. STRICTLY CONFIDENTIAL Touch and hold an app icon until all of the icons start to blink. Drag the app icon on top of another app icon that you want to include in the same folder. Type the name of the folder. Tap Create. You can organize your app icons by adding folders to the home screen. For example, you can add a folder for all of the games that you download and a folder for all of your business and productivity apps. To hide unused apps, you can add a folder to the home screen and put all of your unused apps in that folder. You can rearrange the app icons on the home screen so that they are where you want them to be. For instance, if you're right-handed, you can arrange your frequently used apps on the right side of the screen. Then when you're using your BlackBerry device with one hand, it's easier to open those apps. Move an app icon around the home screen On the home screen, touch and hold an app icon until all of the icons start to blink. Drag the icon to a different location on the home screen and release your finger. Add folders to the home screen 1. 2. 3. 4. 1. 2. 163 1. 2. 1. 2. 3. 4. Applications and features User Guide BlackBerry Strictly Confidential Deleting apps Rename a folder Move an app icon out of a folder In a folder on the home screen, touch and hold an app icon until all of the icons start to blink. Drag the app icon to the bottom of the screen and release. You can delete apps from the home screen of your BlackBerry device, or you can delete the apps that you download from the BlackBerry World storefront. On the home screen, tap a folder. At the bottom of the screen, touch and hold the folder name. Type the new name of the folder. Tap Rename. STRICTLY CONFIDENTIAL Delete a downloaded item from BlackBerry World 1. 2. 3. 4. Delete an app from your home screen 1. 2. On the BlackBerry World home screen, tap All > My World. Tap My Apps & Games, My Video, or My Music. Tap Downloaded. Touch and hold an item, and tap Uninstall . Tip: Some app icons on your home screen are part of the core BlackBerry experience. These apps can't be deleted, and the delete icon will not appear on these app icons. On the home screen of your BlackBerry device, touch and hold an app icon until the icons begin to blink. On an app icon, tap the Delete icon . If you think that you might want to reinstall the app later, tap Uninstall. If you want to permanently delete the app, tap Delete. Uninstalled apps and games are listed on your My World screen. To see this list, tap My Apps & Games > Available. 164 Applications and features User Guide BlackBerry Strictly Confidential Calendar About the Calendar app Reinstall an app or game 1. 2. On the BlackBerry World home screen, tap The All icon > My World > My Apps & Games. Tap Available. To reinstall one app or game, tap The Install icon next to the app or game that you want to install. To reinstall all of your uninstalled apps and games, at the bottom of the screen, tap The Install All icon . The BlackBerry Calendar app on your BlackBerry device combines the calendar info from the email and social networking accounts that you add to your device. The Calendar app presents the info so that you can view all your meetings, appointments, tasks, alarms, and events in one place. STRICTLY CONFIDENTIAL If you subscribe to public calendars, such as movie theater calendars or school calendars, the events from those calendars can also appear in the Calendar app. Even if you don't add any accounts to your device, you can still use the Calendar app to create and manage meetings, appointments, and events. Keyboard shortcuts: Calendar app Go to the previous day, week, or month Go to the next day, week, or month Go to the schedule view Go to the agenda view Go to the month view Go to the week view Create a new event Search your events Go to a date Go to today Press W Press M Press N Press D Press G Press A Press C Press P Press S Press T 165 Edit an event 1. 2. 3. 4. 5. Applications and features Open an event and press E. User Guide BlackBerry Strictly Confidential Make sure you have the address for the public calendar in iCalShare (ICS) format. View your events Subscribe to a public calendar on your device You can view your events by day, week, or month. You can also go to a particular date in any calendar view by tapping The Go to Date icon . You can add a public calendar that uses the ICS format to your BlackBerry device so that you can see that calendar in the Calendar app. When the owner of the calendar makes changes to events, the changes are synced to your device. Only the owner can change events in a public calendar. On the home screen, swipe down from the top of the screen. Tap The Settings icon > Accounts > The Add Account icon > Subscribed Calendar. In the Calendar Name field, enter a name for the calendar. In the Server Address field, enter the address for the public calendar in ICS format. Tap Done. STRICTLY CONFIDENTIAL Tip: To scroll through multiple months in your calendar, in the month view, swipe down from the top of the screen. To view a year, tap Year. To view events for a single day, tap The Day View icon . To view events for a week, tap The Week View icon . Try using the pinch gesture to zoom in and see a more Your BlackBerry device searches your data to find email and files that might be relevant to your event. For example, if you're meeting with people to review a document, your device might show that document. Find email and files associated with an event To view events for a month, tap The Month View icon . To see an agenda view, tap the icon in the lower-left corner. Tap The Agenda icon . In the Calendar app, tap The More icon . Do one of the following:
In the Calendar app, tap an event. Tap Emails. detailed view. 1. 2. 1. 2. 166 1. 2. 3. Applications and features User Guide BlackBerry Strictly Confidential When you create or change an event, tap the Participants field. In the Calendar app, tap The add event icon . Enter the information for the event. Tap Save. Create an event in the Calendar app Tip: In any schedule view (for example, in the day schedule view or in the week view), you can create an event by just tapping a spot on the schedule. Tap the New Event block that appears, to change the event. If the person that you want to add is in your contact list, start typing a name. Tap the name from the list. If the person that you want to add is in your organization, and you added your work account to your device, type the name. Tap Look up. Invite people to an event If your account supports adding participants to events, then you can add participants either when you create the event, or after. If you added a Microsoft Exchange work account, you can connect to the remote server to add people who aren't in your contact list. STRICTLY CONFIDENTIAL Tip: Some accounts might let you view the participants' availability. After you add all the participants to the event, tap the event time. If any of the participants have a schedule conflict, they will appear in red next to the time slider at the top of the screen. To find a time that works for everyone, tap The Availability icon and move the slider until the participants turn green. Schedule a recurring event 1. When you create or change an event, tap the time for the event. 2. 3. When you're finished, tap The Back icon . To type a location manually, in the Location field, type a location. To open the Maps app and choose a location, in the Location field, tap The Map icon . Choose a location. Add a location to an event When you create or change an event, do one of the following:
In the Repeats drop-down list, tap an option. 167 2. Applications and features User Guide BlackBerry Strictly Confidential In the Conference drop-down list, do one of the following:
1. When you create or change an event, tap the Calendar drop-down list. 1. When you create or change an event, tap the Calendar drop-down list. 2. Tip: You can save your conference call details in the BlackBerry Calendar app settings so that you don't have to manually add the details to each conference call meeting. To change the availability status, in the Status drop-down list, tap Busy, Out of Office, Free or Tentative. To change the reminder time, in the Reminder drop-down list, tap an option. Tap Save. Change the availability status or reminder time for an event When you create an event, to save you time, the BlackBerry Calendar app uses your default settings for the event's availability status and the reminder time. You can change these settings. Add conference call details to an event When you add conference call details to a meeting or event, participants with BlackBerry devices can use the Join Now feature to join the conference call without dialing the various numbers and conference call bridges. STRICTLY CONFIDENTIAL phone numbers and access codes. Tap Save. If you have conference call details saved in your Calendar app settings, tap a conference call bridge. In the Calendar app, tap The More icon > The Add Task icon . Enter your task details. Tap Save. Add a task to the Calendar app In the Calendar app, swipe down from the top of the screen. Tap Manage Calendars . To add new conference call details to your event, tap Add Bridge. Enter a name for the conference call, and the When you add a task to the Calendar app your task details are added to the Remember app. Hide a calendar You can temporarily hide calendars from the main view in your Calendar app. Your task is added to both the Calendar and the Remember apps. 1. 2. 3. 1. 2. 168 3. 1. 2. 3. 4. Applications and features In the Calendar app, touch and hold an event. User Guide BlackBerry Strictly Confidential If you're the organizer of an event, you can change or delete it. Clear the check box beside the calendar that you want to hide. Change or delete an event Create a follow-up meeting To change an event, tap Edit . Make your changes. Tap Save. To delete an event, tap Delete . Open a calendar event. Tap The More icon > The Follow Up icon . Enter the information for the follow-up meeting. Tap Save. When you create a follow-up meeting, the meeting details such as the participants, subject, and notes from the original event are added to the follow-up meeting. Follow-up meetings can be created from past and future calendar events. STRICTLY CONFIDENTIAL In the Calendar app, swipe down from the top of the screen. Tap The Settings icon > Mobile Conferencing > The Add Bridge icon . Enter the conference call bridge information, such as phone numbers and access codes. Tap Save. If a meeting in your calendar includes conference call info, you might be able to join the call with one tap instead of dialing the conference call numbers manually. You can save the conference call bridge info in your BlackBerry Calendar app so that you can quickly add that info to your meeting invitations. Save conference call details in the Calendar app Join a conference call from a meeting reminder In the meeting reminder, tap Join Now. 1. 2. 3. 4. 169 Applications and features User Guide BlackBerry Strictly Confidential WebEx details are added to the notes section of the event. Add WebEx details to an event If you download the Cisco WebEx Meetings app, and have a valid account that allows the scheduling of WebEx meetings, you can add WebEx details to the calendar events that you organize that have at least one participant. Set the Add WebEx switch to On. Tap Save. On the WebEx Meeting screen, enter your WebEx password. Tap Schedule. Note: If your calendar event is associated with a work email account, the Cisco WebEx Meetings app must be installed in the work space on your BlackBerry device. If your calendar event is associated with a personal email account, the Cisco WebEx Meetings app must be installed in the personal space on your device. 1. When you create a calendar event, tap the Calendar drop-down list. 2. 3. 4. 5. Add WebEx details to an existing event If you're the organizer of a scheduled calendar event, and you are logged in to the Cisco WebEx Meetings app on your BlackBerry device, you can add WebEx details to the existing event. STRICTLY CONFIDENTIAL Edit WebEx details for an existing event If you're the organizer of a scheduled calendar event, and you are logged in to the Cisco WebEx Meetings app on your BlackBerry device, you can edit the WebEx details for the existing event. Note: If your calendar event is associated with a work email account, the Cisco WebEx Meetings app must be installed in the work space on your device. If your calendar event is associated with a personal email account, the Cisco WebEx Meetings app must be installed in the personal space on your device. Note: If your calendar event is associated with a work email account, the Cisco WebEx Meetings app must be installed in the work space on your device. If your calendar event is associated with a personal email account, the Cisco WebEx Meetings app must be installed in the personal space on your device. 1. When you change an event, tap The More icon . 2. 3. 4. Tap The Add WebEx icon . On the WebEx Meeting screen, enter your WebEx password. Tap Schedule. 1. When you change your event, enter the updated information such as the event time or participants, and tap Save. When you add WebEx details to an existing event, an update with the details is sent to the event participants. 170 3. 2. Applications and features User Guide BlackBerry Strictly Confidential To join a calendar event that includes WebEx details, do one of the following:
If you will be late for a meeting or event, you can quickly send a message to let other participants know. When you edit the WebEx details for an existing event, an update with the details is sent to the event participants. Send an "I will be late" message In a calendar reminder, tap Start WebEx. In a calendar event, on the event screen, tap Start WebEx, or tap The More icon > The Start WebEx icon . Join a WebEx event To join an event, you must have the Cisco WebEx Meetings app installed on your BlackBerry device. On the WebEx Meeting screen, change the details to match the updated information in the event. Enter your WebEx password. Tap Schedule. Note: If your calendar event is associated with a work email account, the Cisco WebEx Meetings app must be installed in the work space on your device. If your calendar event is associated with a personal email account, the Cisco WebEx Meetings app must be installed in the personal space on your device. STRICTLY CONFIDENTIAL Open the event, either from the BlackBerry Calendar app or from the event reminder. Tap The More actions icon > The I'm Running Late icon . In the dialog box, move the slider to indicate how late you will be. Tap Email All or Email Organizer. Touch and hold a file. Tap The Share icon > Meeting Participants. Tap a meeting. On the Compose screen, type a message. Tap Send. Share a file with meeting participants Customizing Calendar app settings You can customize your calendar settings to help you manage your schedule as productively as possible. You can use email to share the files on your BlackBerry device with other meeting participants. 1. 2. 3. 4. 5. 1. 2. 3. 4. 171 1. 2. 3. 1. 2. 3. 4. Applications and features User Guide BlackBerry Strictly Confidential In the Calendar app, swipe down from the top of the screen. Tap The Settings icon > Meeting Mode. Turn on the Meeting Mode switch. Change your default calendar When you add an event to your calendar or send a meeting invitation, your device adds the event to your default calendar. Enable Meeting Mode When you enable Meeting Mode, your phone is automatically silenced during meetings. When meetings end, your notifications are automatically reverted to your preferred notification settings. On the home screen, swipe down from the top of the screen. Tap Settings Settings > Accounts. Tap Set defaults . To change the default calendar that you add events to and send meeting invitations from, in the Calendar drop-down list, tap a calendar. STRICTLY CONFIDENTIAL Change the email address to use with each calendar If you have multiple calendars on your BlackBerry device, you can set a different email address for each calendar. When you create an event in a specific calendar, invitations are sent using the email address that you assigned to that calendar. Change default settings for events You can change the default length, reminder times, and snooze intervals for your events or meetings. To change how long your meetings are scheduled for, in the Meeting Duration drop-down list, tap a new duration. To change the default reminder time for events, in the Meeting Reminder or All-Day Meeting Reminder drop-
The email address that you use must already be added to your device. Some accounts don't allow you to change the email address (for example, your work account). In the Calendar app, swipe down from the top of the screen. Tap The Settings icon > Meeting Invitation Settings. Beneath a calendar, in the drop-down list, tap an email address. In the Calendar app, swipe down from the top of the screen. Tap Settings Settings > General. To change the snooze intervals, in the Snooze Interval drop-down list, tap a new snooze time. down list, tap a new time. 1. 2. 3. 1. 2. 172 Applications and features drop-down list, tap a view. User Guide BlackBerry Strictly Confidential To change the view (day, week, or month) that you see when you open the calendar, in the Default Calendar View I can't sync my calendar Try the following:
Troubleshooting: Calendar app Change how your calendar is displayed In the Calendar app, swipe down from the top of the screen. 1. 2. Tap Settings Settings > General. To change the day that the week starts on, in the First Day of the Week drop-down list, tap an option. To view your calendar as a 5 day work week, or a 7 day full week, in the Week View drop-down list, tap an option. To view week numbers, turn on the Display Week Numbers switch. To change the day that the year starts on, in the First Week of the Year drop-down lists, tap a date. To change your working hours, in the Working Hours section, in the Start and End drop-down lists, tap an option. STRICTLY CONFIDENTIAL If your calendar is associated with one of your accounts (for example, your Gmail calendar), check that synchronization for the calendar is turned on. On the home screen, swipe down from the top of the screen. Tap The Settings icon >
Accounts. Tap an account. Check that the Sync Calendar switch is turned on. If the calendar is saved on your computer in Microsoft Outlook or Apple iCal, try using BlackBerry Link to sync the calendar info on your computer with your BlackBerry device. For more information, see the BlackBerry Link help. If your calendar still isn't in sync, try removing and re-adding the account that the calendar is associated with. I have duplicate calendar entries If you imported calendar entries using BlackBerry Link, you might see duplicate entries on your device after syncing your device and computer. I can't reply to or send meeting invitations Check that you added an email account that has an integrated calendar. Some accounts might not include a calendar feature. New or updated events aren't appearing in my calendar You might need to refresh your calendars. In the Calendar app, tap The More icon > Refresh . 173 Applications and features User Guide BlackBerry Strictly Confidential Contacts To remove duplicate calendar entries by deleting your local device data, do the following:
You can remove duplicates by deleting duplicates in your address book, or by clearing your local data on your device. About the Contacts app CAUTION: Clearing your local data will permanently delete any calendar entries that you saved just locally to your device. 1. On the home screen, swipe down from the top of the screen. 2. Tap The Settings icon Settings > Accounts. 3. Tap The More actions icon . 4. Tap Clear Local Calendar. When you add contacts to the Contacts app on your BlackBerry device, connecting with them is easy. The Contacts app is integrated with the BlackBerry Hub, the BlackBerry Calendar, and other apps, so you can quickly add contacts to relevant messages and events or share your pictures and videos. STRICTLY CONFIDENTIAL If you added an email account or social networking account to your device, contacts from those accounts can appear in your contact list. It's simple to find the people that you want to connect with because your device automatically merges contacts who share first and last names, email addresses, or mobile phone numbers. Add a contact to the Contacts app 1. 2. In the Contacts app, tap The New Contact icon . Enter the information for the contact. For additional fields, tap The Add Field icon. Adding contacts to the Contacts app Keyboard shortcuts: Contacts There are a variety of ways that you can add contacts to the Contacts app. In the contact list, start typing a contact's name. In the contact list, tap a contact. Press E. Go to the bottom of a contact's details Go to the top of a contact's details In a contact's details, press B. In a contact's details, press T. Search for a contact Edit a contact 174 4. 3. 1. 2. Applications and features User Guide BlackBerry Strictly Confidential You can also use BlackBerry Link to back up your contacts on a computer. In the Contacts app, swipe down from the top of the screen. Tap Settings . Tip: To choose the account or storage location for a contact, tap the Save to button at the top of the screen. Select the checkbox beside an account or storage location. Note: If you added a work account to your device and your administrator turned on BlackBerry Balance, you can't copy work contacts to your micro SIM card. If you have a work account and BlackBerry Balance is set up on your BlackBerry device, to save the contact in your work space, at the top of the screen, tap Work. After you start adding the contact information, you can't save the contact in your personal space. Tap Save. Copy contacts to and from your micro SIM card Your micro SIM card can store contact names and phone numbers. Copying contacts to and from your micro SIM card allows you to easily transfer contacts from one device to another. When you insert a micro SIM card in your BlackBerry device, you can view contacts that are stored on the micro SIM card in your contact list. You can copy the micro SIM card contacts to your device memory so that the contacts are available to you even if the micro SIM card is removed. STRICTLY CONFIDENTIAL Import contact card information to your contact list If someone shares a contact card with you (also known as a vCard or .vcf file), you can add that contact information to the contact list on your BlackBerry device. To copy all of the contacts from your SIM card to your device memory, tap Import Contacts from SIM Card. To copy all contacts from your device memory to your SIM card, tap Copy Contacts from Device to SIM Card. To view your SIM card contacts and decide which ones you want to copy to your device, tap Manage SIM Card To add the phone number to an existing contact entry, tap a contact from the list. To add the contact as a new contact, tap The New icon . Tap Save. In the Phone app, tap The Calls icon . Touch and hold a phone number. Tap The Add To Contacts icon . Add a contact from the Calls screen Tap the contact card. Contacts. 1. 2. 3. 175 4. 1. 2. Details Activity Updates Applications and features Do one of the following:
User Guide BlackBerry Strictly Confidential Contact views If the contact card contains one contact only, tap The Save icon . If the contact card contains multiple contacts, tap Import. This view shows you an overview of contacts' details: how to contact them, where they work, their birthdays, and so on. You can tap on phone numbers or email addresses to start connecting with contacts. This view shows you your contacts' most recent updates from social networking apps like Twitter and Facebook. If you added a contact's company name, the Updates view also shows you news about that company. Tap on an update to see it in a social networking app or the browser. When you tap a contact in the Contacts app, your BlackBerry device shows you lots of details about the person. Some info, like a contact's birthday, the company the person works for, and the person's picture, is pulled from social networking accounts that you added to your device, like Twitter or LinkedIn. Other info can be added by you. There are three tabs, or views, that you can tap through. STRICTLY CONFIDENTIAL This view shows you upcoming and past interactions with your contacts. Tap on any activity to go directly to that event on your device. Add or change a picture for a contact 1. Changing contacts in the Contacts app Change info for a contact 1. To take a picture with the camera, in the picture area, tap The Add a Picture icon . Tap The Camera icon . Take a To use a picture from a social networking account that you added, tap one of the available pictures at the top of To use a saved picture from your picture library, in the picture area, tap The Add a Picture icon . Browse to the picture. If necessary, crop or edit the picture. Tap Done. In the Contacts app, tap a contact > Edit contact . In the Contacts app, tap a contact > Edit contact . the screen. Tap Save. picture. 176 2. Tap Save. 1. 2. 3. 4. Applications and features User Guide BlackBerry Strictly Confidential Touch and hold a contact. Tap Delete . Delete a contact 1. 2. 2. Make your changes. For additional fields, tap Add Field . 3. Create a contact group in the Contacts app In the Contacts app, touch and hold a contact. Tap The Copy to icon . Select the checkbox beside an account or storage location. Tap Done. Copy a contact to another account or storage location If you have multiple accounts on your BlackBerry device, you might be able to copy a contact to one of those accounts, or to your micro SIM card. STRICTLY CONFIDENTIAL Add a contact to a contact group 1. 2. 3. 4. 5. In the Contacts app, tap The New Group icon . In the Group Name field, type a name for the contact group. Tap The New Contacts icon . Select the contacts to add to the group. Tap Done. Tap Save. In the Contacts app, tap a contact group. Tap The Edit icon > The Add Contacts icon . Select the contacts to add to the group. Tap Done. Tap Save. You can group contacts together so that you can easily send messages to everyone in the group, set up meetings, and share files. You can find your groups in the contact list or filter your contact list to show just your contact groups. 1. 2. 3. 4. 5. 6. 177 Applications and features User Guide BlackBerry Strictly Confidential Add a contact to your favorites In the Contacts app, tap a contact group. Tap The Edit icon . Beside the contact's name, tap The Clear icon . Tap Save. When you add contacts to your favorites, their pictures appear at the top of your contact list so that you can quickly connect with them. In the Contacts app, tap a contact group. Tap The Edit icon . In the Group Name field, type a new name for the group. Tap Save. Rename a contact group 1. 2. 3. 4. Remove a contact from a contact group 1. 2. 3. 4. STRICTLY CONFIDENTIAL In the Contacts app, tap a contact. Tap The Edit icon . At the bottom of the Edit Contact screen, tap Ring Tone and Notifications. Set a custom ring tone for a contact Related information Add a contact or number to your speed dial list,33 Related information Add a contact or number to your speed dial list,33 In the Contacts app, touch and hold a contact. Tap The Add to Favorites icon . Touch and hold a contact. Tap how you want to reach the contact. Contact someone 1. 2. 3. 1. 2. 1. 2. 178 4. 5. 6. Applications and features Tap Remote Search. In the Contacts app, tap Search . User Guide BlackBerry Strictly Confidential There are different ways to change which contacts you see in your contact list. Filtering contacts Search for a contact Tap a notification type, and make your changes. Tap Back. Tap Save. Like other apps on your BlackBerry device, the Contacts app has a search feature that lets you quickly find the contact that you're looking for. To search contacts from your contact list, just start typing. When the contact appears, tap the contact. To search contacts from a remote address book (for example, your company's address book), type the contact's name. STRICTLY CONFIDENTIAL Hide a set of contacts You can completely remove a type of account from your contact list. For example, if you mainly follow celebrities on Twitter, you might not want to see them in your contact list. In the Contacts app, swipe down from the top of the screen. Tap Settings . In the Show Account in Contact List section, turn off the switch that appears beside an account. View contacts by account or type You can quickly filter your contact list, to see only specific contacts (for example, BBM or contact groups). Sort your contacts in the Contacts app In the Contacts app, swipe down from the top of the screen. Tap The Settings icon . By default, your contacts are sorted by first name, but you can also sort by last name or company name. In the Contacts app, tap The More icon . Tap the type of contacts that you want to see. 1. 2. 3. 1. 2. 1. 2. 179 3. 1. 2. Applications and features In the Contacts app, touch and hold a contact. User Guide BlackBerry Strictly Confidential In the Sort Contacts by drop-down list, tap a sort option. Share a contact In the Contacts app, touch and hold a contact. Tap Share Contact . You can share a contact's details with others in .vcf format. This is like passing around a business card, but digitally. Troubleshooting: Contacts 1. 2. Tap Select More . 3. Tap the contacts that you want to merge. 4. Tap The Link Contacts icon . My contacts weren't merged automatically Your BlackBerry device automatically merges contacts when it's clear that those contacts are the same person (for example, they share the same first and last name, mobile phone number, BlackBerry ID, and so on). If you still see duplicate entries in your contact list, you can merge those contacts into one entry. STRICTLY CONFIDENTIAL I have duplicate contact entries If you imported contact entries using BlackBerry Link, you might see duplicate entries on your device after syncing your device and computer. My contacts' pictures change sometimes If you added a social networking account to your BlackBerry device and you're using a profile picture as a contact's picture, then the picture changes when your contact changes his or her profile picture. 1. On the home screen, swipe down from the top of the screen. 2. Tap The Settings icon Settings > Accounts. 3. Tap The More actions icon . 4. Tap Clear Local Contacts. CAUTION: Clearing your local data will permanently delete any contact entries that you saved just locally to your device. You can remove duplicates by merging contacts on your device, or by clearing your local data on your device. To remove duplicate contact entries by deleting your local device data, do the following:
180 Applications and features Clock User Guide BlackBerry Strictly Confidential Keyboard shortcuts: Clock Using the stopwatch To start or stop the stopwatch, press the Space key . To reset the stopwatch and clear lap results, press the Delete key . The Clock app is made up of four screens. On the Alarm Clock screen, you can turn your alarm on or off, set your alarm time, and add multiple alarms. On the World Clock screen, you can view the time in other parts of the world. You can also use the stopwatch and set a timer from the Clock app. STRICTLY CONFIDENTIAL Tip: The dial allows you to set the alarm for five-minute increments. To set the alarm for a specific minute, tap the alarm time at the bottom of the screen. Tap the Alarm Time drop-down list and scroll up or down to adjust the time that the alarm is set for. Tap The Alarm Clock icon . Set the Alarm switch to On. Touch and hold the dial outside of the clock face. Slide the dial around the clock face to your desired time. To save the alarm time, tap anywhere on the screen. Using the timer To start or stop the timer, press the Space key . To reset the timer, press the Delete key . Set an alarm 1. 2. 3. 4. 5. Setting the alarm clock 181 1. 2. 3. 4. 5. Applications and features User Guide BlackBerry Strictly Confidential Tap the Alarm Clock icon . Do one of the following:
If you only have one alarm set, tap the Add Alarm icon . If you already have two or more alarms set, tap the Alarm List icon > the Add Alarm icon . Manage your additional alarms 1. 2. Tip: Once you've set multiple alarms, you can quickly adjust the different alarm times by touching and holding any of the dials outside of the clock face and sliding the dial around the clock face to your desired time. Type an alarm name. Set an alarm time, recurrence, tone, and snooze duration. Tap Save. Set additional alarms You can set multiple alarms to go off on the same day, or you can set additional alarms to go off on different days at different times. You can keep track of all the alarms you set by naming them, and you can set a different alarm tone, recurrence, and snooze duration for each alarm. STRICTLY CONFIDENTIAL To turn on or off an alarm, next to the alarm, set the switch to On or Off. To change the alarm name, time, tone, recurrence, or snooze duration, tap an alarm. To delete an alarm, touch and hold an alarm. Tap the Delete icon . Tap an alarm. Tap Alarm Tone. Select one of the alarm tone options. Change your alarm tone 1. If you have one alarm set, tap the Alarm Clock icon . If you have multiple alarms set, tap the Alarm List icon . Tap the Alarm Clock icon > the Alarm List icon . Do any of the following:
Tip: To use music you have added or downloaded to your BlackBerry device, tap the Add Music Icon . Do one of the following:
2. 3. 4. 182 2. 3. 2. 3. 4. Applications and features Do one of the following:
Do one of the following:
User Guide BlackBerry Strictly Confidential Tap an alarm. Tap Recurrence. Set the snooze 1. If you have one alarm set, tap the Alarm Clock icon . If you have multiple alarms set, tap the Alarm List icon . If you have one alarm set, tap the Alarm Clock icon . If you have multiple alarms set, tap the Alarm List icon . Tap an alarm. Tap Snooze. Select a length of time. Set an alarm for multiple days 1. To set a daily alarm, set the Daily switch to On. To set an alarm to recur on specific days, select the checkbox next to one or more days. STRICTLY CONFIDENTIAL Tap Timer . Touch and hold the dial outside of the clock face. Slide the dial around the clock face to your desired time. Tap Start. Set the timer 1. 2. 3. 4. Tap Stopwatch . Tap Start. To start a new lap, tap Lap. Stopwatch To view your lap times, swipe from right to left. Timer 1. 2. 3. 183 Applications and features User Guide BlackBerry Strictly Confidential World clock Tip: To use music you have added or downloaded to your BlackBerry device, tap Add Music. Tap Timer . In the middle of the clock face, tap the time. Tap Timer Tone. Tap a timer tone. If you're a frequent traveller or if you have friends and family in different parts of the world, you can add cities to the world clock screen to quickly see the time in a variety of cities around the world. Change your timer tone 1. 2. 3. 4. Tip: The dial allows you to set the timer in one-minute increments. To set the timer for a specific minute and second, tap the time that appears in the middle of the clock face. Scroll up or down to adjust the hours, minutes, and seconds that the timer is set for. STRICTLY CONFIDENTIAL Add a city to the world clock screen 1. 2. 3. 4. Delete a city from the world clock screen 1. 2. 3. When bedside mode is on, you are not notified or new messages, but any alarms that you have set will sound and your BlackBerry device displays the time, dimly lit. You can also set the option to hear only phone calls when in bedside mode. In the Clock app, swipe down from the top of the screen. Tap The Bedside mode icon . Tap The World clock icon . Touch and hold a city. Beside a city, tap the Delete icon . Turn on bedside mode Tip: After you add a city to the world clock screen, tap the city name to check the weather in that city. Tap World clock . Tap Add. Enter a location. Tap a city. 1. 2. 184 Off. 1. 2. 3. Applications and features User Guide BlackBerry Strictly Confidential Change the clock face In the Clock app, swipe down from the top of the screen. Tap the Clock Settings icon . Do any of the following:
Tip: When your alarm goes off in bedside mode, you can tap anywhere on the screen to snooze the alarm. To turn off the alarm in bedside mode, swipe up from the bottom of the screen. To turn on only your phone while in bedside mode, set the Phone Calls in Bedside Mode switch to On. To turn off all wireless connections in bedside mode, set the Wireless Connections in Bedside Mode switch to Change your bedside mode settings By default, all of your notifications are set to silent in bedside mode, and your wireless connections stay turned on. When in bedside mode, you can choose to hear only phone calls, or you can choose to turn off all wireless connections. STRICTLY CONFIDENTIAL Find and download your favorite apps, games, music, and videos with BlackBerry World! You can browse featured and top downloaded items, browse items by category, and search by keyword. You can also read and write reviews and recommend apps to others. For more information on BlackBerry World, see the BlackBerry World User Guide. In the Clock app, swipe down from the top of the screen. Tap the Clock Settings icon . Tap the Clock Face drop-down list. Tap a clock face type. You can search the entire BlackBerry World storefront, or you can choose to search for a specific type of item. For example, you can choose to only search for games, apps, music, or videos. Search for apps, games, music, or videos BlackBerry World To search the entire BlackBerry World storefront, on the BlackBerry World home screen, tap Search . 1. 2. 3. 4. 185 1. 2. 3. 4. Applications and features User Guide BlackBerry Strictly Confidential On the BlackBerry World home screen, tap All . Tap Games, Apps, Music, or Video. Tap Categories . Tap a category or genre. To search in a specific section (apps, games, music, or videos), tap All . Tap a section. Tap Search . To search using a recent search term, tap Search . Tap a recent search term. Tip: After you browse to a category of apps or games, you can filter the list of apps or games to show only free items, items for sale, or items with a specific star rating. You can also sort the list by name, price, rating, or popularity. To sort or filter the apps or games in a category, touch and hold the name of a list, drag your finger down, and tap any of the drop-down lists. Scan a QR code If you see a QR code, you can scan it to find a specific item in the BlackBerry World storefront. QR codes commonly appear on websites, posters, or other promotional materials. Browse categories The BlackBerry World storefront is divided into four sections: games, apps, music, and videos. Within each section is a list of categories or genres. For example, in the games section, you can find categories such as arcade games, card games, and sports games. STRICTLY CONFIDENTIAL Turn on private browsing You can turn on private browsing if you don't want your recent search terms to appear on your Search screen or you don't want your recently viewed items displayed on the My World screen. In the BlackBerry World storefront, swipe down from the top of the screen. Tap The Settings icon > General. Set the Private Browsing switch to On. Note: After you turn on private browsing, your saved searches and recently viewed items aren't displayed. However, when private browsing is turned off, your saved searches and recently viewed items are restored. Clear your search history 1. 2. In the BlackBerry World storefront, swipe down from the top of the screen. Tap Scan Barcode . On the BlackBerry World storefront home screen, tap Search . Tap More Actions > Clear search history . 1. 2. 3. 1. 2. 186 4. 1. 2. 3. Applications and features User Guide BlackBerry Strictly Confidential Apps, games, and music that you buy can be deleted and downloaded again as many times as you want to on the same BlackBerry device, and on up to four additional devices without your having to pay for the items again. Tip: To share an app, game, album, song, or video, tap Share . To share an app with someone using NFC technology, on the Details screen of the app that you want to share, align the backs of your devices. Download and buy apps, games, music, and videos In the BlackBerry World storefront, tap an item. In the upper-right corner of the screen, tap the button with the price displayed on it. To change your payment method before you pay for an item, in the Bill Through: drop-down list, tap a payment method. Tap Purchase. Buy a subscription to an app or a game You might be required to pay a recurring subscription fee for some apps and games, or for certain features and additional items within an app or game that you have already downloaded. Your subscription automatically renews until you cancel it. The BlackBerry World storefront is designed to send you a reminder email before and after each subscription is renewed. STRICTLY CONFIDENTIAL Rent a video Some videos are available to rent from the BlackBerry World storefront. When you download a rented video, you have 30 days to start watching it before the rented video expires. Once you start watching it, depending on the video, you have 24 to 48 hours to finish watching it before the rented video expires. You can only watch a rented video on the BlackBerry device that you downloaded it on. On the BlackBerry World storefront home screen, tap All > My World > My Apps & Games. At the top of the screen, if necessary, tap the Apps & Games drop-down list. Tap Subscriptions. Tap an app, a game, or an item. Tap Unsubscribe. Cancel a subscription 1. 2. 3. 4. 5. On the Details screen for an app, a game, or an item, tap the button with the price displayed on it. On the Details screen for a video, tap Rent. 187 1. 2. 3. 4. 5. Applications and features User Guide BlackBerry Strictly Confidential Tip: To edit your payment information, tap Edit . Change your payment options Redeem a promo code 1. 2. 3. 4. In BlackBerry World, swipe down from the top of the screen. Tap the Redeem icon . Enter the promo code. Complete the instructions on the screen. In the BlackBerry World storefront, swipe down from the top of the screen. Tap Settings > Payment Options. Enter your BlackBerry ID password. Select a payment option. Complete the instructions on the screen. STRICTLY CONFIDENTIAL Tutorial: Setting up a PayPal account on a BlackBerry 10 device This tutorial provides you with the opportunity to see how to set up a PayPal Account on a BlackBerry 10 device, and then practice doing so. Tutorial: Setting up a credit card on a BlackBerry 10 device This tutorial provides you with the opportunity to see how to set up a credit card on a BlackBerry 10 device, and then practice doing so. Start the tutorial for devices with a touch screen keyboard. Start the tutorial for devices with a touch screen keyboard. Start the tutorial for devices with a physical keyboard. Start the tutorial for devices with a physical keyboard. http://docs.blackberry.com/tutorials/creditcard/en http://docs.blackberry.com/tutorials/paypal/en Note: This tutorial is available in English only. Note: This tutorial is available in English only. 188 Applications and features User Guide BlackBerry Strictly Confidential Android apps You can now get apps and games designed for Android smartphones and install them on your BlackBerry device!
Downloading and installing Android apps on your BlackBerry device You can find and download Android apps and games from various third-party websites and mobile market apps. Most websites and mobile market apps include an installation button that appears after you download an Android app file. You can also install an app file by opening it in the File Manager app on your BlackBerry device. If you can't find an app file that you downloaded, you can search for the app name in the File Manager app. Most Android apps include the file name extension .apk. To search for all the Android app files that you downloaded, try searching the File Manager app for .apk. CAUTION:
Apps that you install from sources other than BlackBerry World have not been reviewed by BlackBerry. These apps might pose a risk to your device and personal data. You should only install apps from trusted sources. While most apps designed for Android smartphones can be installed and opened on BlackBerry devices, some apps might make use of services that are not supported by BlackBerry 10 OS. BlackBerry 10 OS might also replace these services with alternate services (such as mapping services). If you don't want to accept these potential risks and limitations, you should not install apps from sources other than BlackBerry World. STRICTLY CONFIDENTIAL Some of the apps and games that are available in the BlackBerry World storefront are Android apps that were converted to be used on BlackBerry devices. In these apps, you can show or hide an action bar at the bottom of the screen or you can quickly go back to the previous screen. To see the additional actions that you can perform, in an app, swipe down from the top of the screen. To go back to the previous screen, place your finger below and halfway across the screen. Slide your finger diagonally Navigating within an Android app Do any of the following:
up and to the left. 189 2. 1. Applications and features User Guide BlackBerry Strictly Confidential Pin a place on a map Find a place on a map Maps and GPS To view all of the search results as pins on the map, tap Search. To view a specific search result as a pin on the map, tap a search result. Keep moving in the right direction with BlackBerry Maps, GPS, and the Compass app. You can search for points of interest, get turn-by-turn directions, and much more. You can use the GPS feature on your BlackBerry device to search for a location and then view it on a map to see how to get there. In the Maps app, on the Map tab, enter an address or a descriptive word, such as "coffee" or "hospital" in the search field. Do one of the following:
STRICTLY CONFIDENTIAL On the Map tab, search for an address or a place using the Search field. In the search results, tap a place. On the Map tab, locate a pin on the map. Tap the pin. On the My Places tab, tap a place or contact. Tap the Go icon . To begin receiving turn-by-turn directions, tap the Start icon . To stop turn-by-turn directions in the map view or detail view, tap the End Trip icon . To stop turn-by-turn directions in the street-level view, tap anywhere on the screen > the End Trip icon . Start turn-by-turn directions Verify that location services are turned on and that your BlackBerry device has established a GPS connection. To clear all of the pins from a map, on the Map tab, tap The More icon > The Clear Map icon . Add pins to your map to keep track of where you're going or to mark points of interest. In the Maps app, on the Map tab, touch and hold the place that you want to pin. In the Maps app, find a place by doing one of the following:
2. 3. 190 1. Applications and features Do one of the following:
User Guide BlackBerry Strictly Confidential To hide traffic data, tap the More icon > the Hide traffic icon . To switch to one of the high-level views, do one of the following:
To return to the street-level view of the route, tap the Back icon . To view a list of directions to your destination, tap the List icon . To view an overview of the route on a map, tap the Map View icon . On the Map tab, tap the More icon > the Show traffic icon . When viewing or listening to turn-by-turn directions in the street-level view, tap the More icon > the Show traffic icon . Switch to the map or detail view for turn-by-turn directions By default, turn-by-turn directions start with the street-level view of the route. Show or hide traffic If traffic data is available, you can display it as you view a map, or view or listen to turn-by-turn directions in the street-level view. STRICTLY CONFIDENTIAL Recalculate routes While viewing or listening to turn-by-turn directions, you can manually recalculate your directions when you make a wrong turn or would like alternative directions. Avoid toll roads, highways, or ferries on your route You can change your route preferences while viewing or listening to turn-by-turn directions in BlackBerry Maps. If you are in the map view or the detail list view, to return to the street-level view, tap the Navigation icon . To turn off voice-guided directions, tap the Mute icon . In the Maps app, swipe down from the top of the screen. Tap the Settings icon > Route Options. Set the switches for the types of things that you want to avoid. Mute voice-guided directions By default, voice-guided directions are turned on. 1. 2. 3. 1. 2. 191 1. 2. Applications and features User Guide BlackBerry Strictly Confidential My places You can find your favorites, recent places, and contacts' places on the My Places tab. If you are in the street-level view, to show the navigation bar, tap the screen. Tap the More icon > the Update route icon . To remove a place from your favorites, on the My Places tab, tap Favorites. Touch and hold the place that you want to remove. Tap The Remove Favorite icon . Add a place to your favorites 1. 2. 3. 4. In the Maps app, on the My Places tab, tap The More icon > The Add Favorite icon . On the Add Favorite screen, complete the Place Name and Address fields and confirm that the location is found. If necessary, enter any additional information. Tap Save. Tip: You can also add places to your favorites by touching and holding a search result or contact name and tapping The Add to Favorites icon . STRICTLY CONFIDENTIAL View your recent places BlackBerry Maps remembers and organizes the last 100 places that you searched for so that you can quickly access them again. Change the details for a place In your search results or in a list, tap a place. 1. Tap More > Edit . 2. Change any fields that require updating. 3. 4. Tap Save. Tip: If you have places that you want to keep so that you don't have to search for them again, add them as a favorite before you permanently clear the list. Clear your recent places You can clear the list of recently viewed places in BlackBerry Maps. In the Maps app, swipe down from the top of the screen. In the Maps app, on the My Places tab, tap Recents. 192 1. 2. 3. 1. 2. 3. Applications and features User Guide BlackBerry Strictly Confidential Tap the Settings icon > Clear History. Tap Clear Recents. On the My Places tab, tap Contacts. Touch and hold a contact's name. Tap Map . Changing settings for Maps Switch between kilometers or miles BlackBerry Maps displays distances using either imperial (feet/yards and miles) or metric (meters and kilometers) measurements, as set in your device settings. View a contacts address on a map If you have added an address to an entry in the Contacts app, you can view the contact's location on a map and get directions. STRICTLY CONFIDENTIAL Change default route settings If you always want BlackBerry Maps to show you the fastest or shortest route, or want to avoid certain things on your route, such as highways, toll roads, car-sharing lanes, or ferries, you can change your default settings. Switch between voice-guided prompts and tones BlackBerry Maps can prompt you about upcoming turns using voice directions or tones. In the Maps app, swipe down from the top of the screen. Tap Settings > Units of Measure. Tap Change Device Settings. In the Maps app, swipe down from the top of the screen. Tap Settings > Navigation Audio. Tap an option. In the Maps app, swipe down from the top of the screen. Tap Settings > Route Options. 1. 2. 3. 1. 2. 3. 1. 2. 193 1. 2. 3. Applications and features User Guide BlackBerry Strictly Confidential Some apps require GPS location information to work as expected. About location services Turn on or turn off location services Change location permissions for apps On the home screen, swipe down from the top of the screen. Tap Image Settings > Location Services. Tap the Location Services switch. You can review and remove any GPS location-related permissions that individual apps have requested. Some apps require specific permissions to work as expected. You can turn on location services so that location-based applications and services, like BlackBerry Maps, can find your location. Location-based applications can use GPS technology and other information to provide you with information, such as driving directions. STRICTLY CONFIDENTIAL On the home screen, swipe down from the top of the screen. Tap Image Settings > Security and Privacy > Application Permissions. Tap an app. Tap a switch. If location-based ads are turned on, apps using the Advertising Service can use your GPS location to present more relevant promotional content or deals. No data that personally identifies you is ever shared with third-party advertisers. If traffic data is turned on, your BlackBerry device sends anonymous GPS location information to provide traffic data to BlackBerry applications. On the home screen, swipe down from the top of the screen. Tap Image Settings > Location Services. Tap the Location-based Ads switch. Turn on or turn off location-based ads Turn on or turn off traffic data On the home screen, swipe down from the top of the screen. 1. 2. 3. 4. 1. 2. 3. 194 1. 2. 3. Applications and features In the compass app, do one of the following:
User Guide BlackBerry Strictly Confidential Tap Image Settings > Location Services. Tap the Traffic Data Collection switch. About the compass Compass at a glance Point the compass to true north or to magnetic north The digital compass on your BlackBerry device works like a regular compass, but also includes additional features. For example, you can choose whether the compass points to true north or magnetic north. The compass also works in any direction or orientation, including upside down. You can choose to navigate with your compass based on either true north or magnetic north. Magnetic north, which is what a standard compass points to, can be influenced by several factors and isn't constant. True north, or geographical north, is what you would see on a paper map and is constant. If you would prefer to navigate based on true north (for example, if you are using your compass to follow a map) you must turn on GPS. STRICTLY CONFIDENTIAL If the compass doesn't point north, move your BlackBerry device away from metal objects, such as magnets or electronics. If you have turned on Location Services and are navigating based on true north, you need the GPS receiver to be able to connect to satellites. Try moving outside or near a window in order to establish a GPS connection. I'm not getting an accurate reading from the compass Try the following actions:
With the BlackBerry Browser, you can browse the Internet, stream video, switch between multiple tabs, download files, share links to webpages, and more. To navigate based on true north, at the bottom of the screen, set the switch to On. To navigate based on magnetic north, at the bottom of the screen, set the switch to Off. Troubleshooting: Compass Browser 195 Press L Press S Press P Press K Press R Press H Press N Zoom in Zoom out Open your history Go back one page Enter reader mode Find text on a page Refresh a web page Applications and features Open your bookmarks User Guide BlackBerry Strictly Confidential Use the BlackBerry Browser to browse the Internet quickly and conveniently on your BlackBerry device. Browsing the Internet Keyboard shortcuts: Browser Go forward one page STRICTLY CONFIDENTIAL Tip: To maximize your screen space, the address bar disappears after a few seconds. To bring it back, swipe down on the screen. Change the current search engine After you change the search engine, the BlackBerry Browser continues to use the new search engine until you change it again. 1. While you're typing a search term in the Browser, tap the search engine icon in the top right corner of the screen. 2. Type a web address or search term into the address bar at the bottom of the Browser. Press The Enter key . Go to a website 1. 2. Tap the search engine that you want to use. Press The Shift key and The Space key . Go to the bottom of a web page Go to the top of a web page Move down the screen Press The Space key . Move up the screen Press O Press B Press T Press I 196 Applications and features User Guide BlackBerry Strictly Confidential Note: This feature is not available for some search engines. Open the BlackBerry Browser and type a search term in the search bar. Tap the search engine icon in the top right corner of the screen. Touch and hold a search engine. Tap The Remove icon . Navigate to a search page, for example, www.wikipedia.com. Enter a search term. On the search results page, tap The More icon > The Add Search icon . Tap Add. Add a new search engine You can add search engines so that they appear in the drop down when you search for a term in the BlackBerry Browser. 1. 2. 3. 4. Remove a search engine 1. 2. 3. 4. STRICTLY CONFIDENTIAL Using Browser tabs Just like on your computers browser, you can open multiple webpages in tabs and switch between the tabs quickly. Open, switch between, or close tabs In the BlackBerry Browser, tap The Tabs icon . Tip: Close a tab when you're finished with it to improve the performance of the Browser. Open a link in a new tab 1. 2. Share a link or picture You can share items on the web through an email, a text message, Facebook, Twitter, BBM, and more. To open a tab, tap The Add New Tab icon . To switch between tabs, tap a tab. To close a tab, on the tab that you want to close, tap The close tab icon . In the Browser, touch and hold a link. Tap Open Link in New Tab . In the BlackBerry Browser, do one of the following:
197 Applications and features User Guide BlackBerry Strictly Confidential Search for text on a webpage On a webpage, tap More actions > Find on Page . To share the webpage that you're looking at, tap More actions > Share . To share a link or a picture, touch and hold the link or picture. Tap The Share icon . On a webpage, tap More actions > Reader . Change text size in reader mode Do one of the following:
To increase the text size, tap Increase Text . To decrease the text size, tap Decrease text . Change the background color in reader mode Tap The More icon > The Invert Colors icon . View webpages in a reader-friendly format To help you focus on reading articles or other text on a webpage and remove distracting clutter like ads, you can use the reader mode. STRICTLY CONFIDENTIAL Find files that you downloaded After you download a file from the BlackBerry Browser, you can go to the download manager to find it again, open it, and share it. Add a website to your home screen You can create a shortcut to a website on your home screen so that you can quickly go to a website without opening the browser first. In the Browser, tap More actions > Downloads . Clear your list of downloaded files In the Browser, tap More actions > Downloads > Clear downloads . On a website, tap More actions > Add to Home Screen . 198 1. 2. 1. 2. Applications and features User Guide BlackBerry Strictly Confidential On a webpage, tap The More icon > The Save Page icon . Choose the location that you want to save the webpage in. In the Browser, tap The More menu > The Settings icon > Display and Actions. Tap the On Startup Show drop-down list. Save a webpage You can save a webpage in HTML format so that you can access the webpage when you're offline, or send the webpage as an attachment. Changing your Browser settings Customize the Browser start screen You can change what you see when your first open the BlackBerry Browser. You can set a specific home page, show thumbnails of the webpages that you visited recently or frequently, or open the webpages that were open in your previous Browser session. STRICTLY CONFIDENTIAL To set a specific home page, tap My Home Page. Type a web address. To show thumbnails of the webpages that you visited recently or frequently, tap New Tab Page. To open the webpages from your previous Browser session, tap My Tabs From Last Time. View your Browser bookmarks In the BlackBerry Browser, tap The Tabs, Bookmarks, and History icon > The Bookmarks icon . Turn on Adobe Flash support 1. 2. Bookmark a favorite webpage On a webpage, tap More actions > Add to Bookmarks . Bookmarks and browsing history In the Browser, tap More actions > Settings > Display and Actions. Turn on the Adobe Flash switch. Bookmark your favorite webpages so that you can easily access them the next time you use the BlackBerry Browser. 199 Applications and features User Guide BlackBerry Strictly Confidential In the Browser, tap Tabs, Bookmarks, and History > Bookmarks . Tap Tags or Switch to List . View your bookmarks by tags or in a list 1. 2. In the Browser, tap Tabs, Bookmarks, and History > Bookmarks . Touch and hold a bookmark. Tap Edit Bookmark . Type a new name or web address. Organizing your bookmarks It's a good idea to keep your bookmarks organized so that you can more easily find the webpages that you're looking for. Change your bookmarks You can change the name or web address of a bookmark. 1. 2. 3. 4. Add, rename, or delete a bookmark tag Tags help you categorize your bookmarks so that you can find them more quickly. For example, you might want to tag all of your news-related bookmarks with "News", or your favorite blogs with "Blog". STRICTLY CONFIDENTIAL To add a tag, touch and hold a bookmark. Tap The Edit Bookmark icon . In the Add tags field, type a tag name. To rename a tag, tap Tags. Touch and hold a tag. Tap The Edit Tag icon . Type a new name for the tag. To remove a tag from a bookmark, touch and hold a bookmark. Tap Edit Bookmark . Tap a tag. To delete all instances of a tag, tap Tags. Touch and hold a tag. Tap The Delete icon . Delete a bookmark 1. 2. 3. In the Browser, tap Tabs, Bookmarks, and History > Bookmarks . Touch and hold a bookmark. Tap Delete . View your browsing history 1. 2. In the Browser, on a webpage, tap The Tab icon . Tap The History icon . In the Browser, tap The Tabs, Bookmarks, and History icon > The Bookmarks icon . To close your browsing history, tap The Back icon . 200 Delete icon . Applications and features User Guide BlackBerry Strictly Confidential Browsing safely In the Browser, tap The Tab icon . Tap The History icon . To help you browse safely, you can check the certificates for a website, change the security settings, and change permissions for specific websites in the BlackBerry Browser. To delete all of your browsing history, tap The Delete icon . To delete a specific webpage from your browsing history, touch and hold the thumbnail for the webpage. Tap The About website certificates Certificates help verify that a website is legitimate. Websites that require more security, such as banking sites, use certificates to help prove authenticity. If a website has a certificate, certificate icons appear beside the web address bar. Tip: To view a webpage in your history, on a webpage, touch and hold The Back icon until your history appears. Delete your browsing history 1. 2. STRICTLY CONFIDENTIAL Change Browser security settings In the Browser, tap More actions > Settings > Privacy and Security. Security settings Remove History Items The website's identity has been verified by an extended validation certificate from a trusted certificate authority. The website's identity has been verified by a domain-validated certificate from a trusted certificate authority. Website certificate icons Description Icon Some parts of the website are secure while other parts of the website are not. The website might be unsafe because the certificate is unknown. unknown certificate icon mixed certificate icon DV certificate icon EV certificate icon 201 Clear History Block Pop-ups Accept Cookies Private Browsing Applications and features Clear your Browser history. Clear Cookies and Other Data Clear all of your saved Browser information. User Guide BlackBerry Strictly Confidential Choose whether or not to allow pop-up windows to appear in your browsing session. Keep your browsing information (your history, cached files, cookies, and so on) only while a browsing session is open. When you close the Browser, the information is automatically deleted. Specify how often your BlackBerry device automatically deletes the browsing information from your BlackBerry Browser history. Let websites use cookies to send and receive information between the website and the Browser. Cookies can be helpful because websites can use them to remember information about your preferences and user information, but cookies can pose a privacy risk as well. Change permissions for specific websites As you browse the Internet, you might grant permissions to allow websites to access information, such as your location. You can remove those permissions at any time. STRICTLY CONFIDENTIAL I can't watch a video online While you can stream many videos from the web on your BlackBerry device, some video formats aren't supported, and some websites block content from being viewed on mobile devices. For more information about supported video formats, search the Help. In the Browser, tap More actions > Settings > Site Permissions. Tap a website. Tap Edit. Tap Delete beside the permissions that you want to remove. Tap Done. Troubleshooting: Browser 1. 2. 3. 4. 202 Applications and features User Guide BlackBerry Strictly Confidential When you scan a QR Code or barcode by using the Smart Tags app, your device saves the information as a smart tag. Scan a QR Code, barcode, or an NFC tag The NFC feature might not be available, depending on your wireless service provider, your administrator's settings, and your BlackBerry device model. The Smart Tags application explained The Smart Tags app takes bits of information and transforms the info into a smart tag. Info can include text, websites and other URIs, phone numbers, email addresses and connection information. You can copy the smart tag to an NFC tag, display it as a QR Code, or you can pass the smart tag directly to another BlackBerry device. The Smart Tags app allows you to store the smart tags that you receive and use them or pass them on later. Instead of handing out business cards, try creating your own smart tag that contains your contact information so that with just a click, recipients can call, text, or send you an email. Have an event coming up? Try making a smart tag that contains the event information, then copying the smart tag to a writeable NFC tag that is attached to a small gift for your guests. The NFC feature might not be available, depending on your wireless service provider, your administrator's settings, and your BlackBerry device model. STRICTLY CONFIDENTIAL When you scan an NFC tag, your device opens the information in the corresponding application type. You can save the information as a smart tag by opening the Smart Tags app before you scan the NFC tag. Delete a smart tag from your device In the Smart Tags app, highlight one or more tags that you want to delete. Tap Delete . To scan a QR Code or barcode, open the Smart Tags app. Tap The scan icon . Tap The scan QR Code icon or The scan barcode icon . Hold your device so that all four corners of the QR Code or barcode appear on your screen. BlackBerry 10 device showing the back of the device directly above an NFC tag. Blue circles indicate a To scan an NFC tag, tap the back of your device against the NFC tag. Do any of the following:
data exchange. 1. 2. 203 1. 2. 3. Smart Triggers Applications and features User Guide BlackBerry Strictly Confidential Use to create a smart tag that, when opened, takes you to a webpage. Smart tag types Web You can create your own smart tag to share with other devices, save to an NFC tag, or display as a QR Code. Tip: You can group multiple tags together. Press and hold an existing tag. Tap Add. Repeat Steps 2 and 3 to create a tag. Create your own smart tag The NFC feature might not be available, depending on your wireless service provider, your administrator's settings, and your BlackBerry device model. In the Smart Tags app, tap The create icon . Tap a tag type. In the fields that appear on the screen, enter the necessary information. STRICTLY CONFIDENTIAL Use to create a smart tag that, when written to an NFC tag and then tapped on, pairs you with a specified Bluetooth enabled device. Use to create a smart tag that, when written to an NFC tag and then tapped on, can trigger various settings on your BlackBerry device. Use to create a smart tag that, when opened, composes an email. When you create the tag you can fill in the Subject and Message fields to prepopulate these fields when the tag is opened, or you can leave these fields blank. Use to create a smart tag that, when written to an NFC tag and then tapped on, connects you to a specified Wi-Fi network. Use to create a smart tag that, when opened, adds the contact information in the Contacts app. Use to create a smart tag that, when opened, searches for directions in the Maps application. Use to create a smart tag that, when opened, creates an appointment in the Calendar app. Use to create a smart tag that, when opened, calls a phone number. Geo Location Bluetooth Contact Phone Event Email Wi-Fi 204 Text 1. 2. Other Text Message Applications and features User Guide BlackBerry Strictly Confidential Use to create a smart tag that displays a message. You can make smart tags easier to find if you mark them as favorites. Favorite a smart tag In the Smart Tags app, find and highlight the tag that you want to favorite. Tap The add to favorites icon . Use to create a smart tag that, when opened, composes a text message (SMS or MMS). When you create the tag you can fill in the Message field to prepopulate this field when the tag is opened, or you can leave this field blank. View your favorite smart tags In the Smart Tags app, tap The More Tabs icon > The favorites icon . Use to create a smart tag that identifies a resource by using your own URI (Uniform Resource Identifier). For example, if you create your own application for the BlackBerry device, you can use this tag type to create a smart tag for your app. STRICTLY CONFIDENTIAL Lock a smart tag The NFC feature might not be available, depending on your wireless service provider, your administrator's settings, and your BlackBerry device model. To send the smart tag to another NFC-enabled BlackBerry device, tap Share > NFC. Align the backs of the devices. To copy the smart tag to a writeable NFC tag, tap The write to NFC tag icon . Tap your device against the NFC tag. To display the smart tag as a QR Code for another device to scan, tap The show as barcode icon . To share the smart tag through a message, such as an email or text message, or to share the smart tag with an The NFC feature might not be available, depending on your wireless service provider, your administrator's settings, and your BlackBerry device model. Tip: NFC tags are often sold as stickers. If you copy your smart tag to an NFC tag sticker, you can stick your smart tags nearly anywhere. application, such as BlackBerry Remember, tap Share . Tap a message type or application. Share a smart tag In the Smart Tags app, highlight a tag. 205 1. 2. 1. 2. 3. 4. Applications and features User Guide BlackBerry Strictly Confidential If the NFC tag isn't locked, you can erase the smart tag information that is stored on it. Change a smart tag title In the Smart Tags app, tap More > The lock NFC tag icon . Align the back of your BlackBerry device with the tag. Erase smart tag information from an NFC tag In the Smart Tags app, press and hold a smart tag. Tap The Edit Title icon . Enter a title. Tap Save The NFC feature might not be available, depending on your wireless service provider, your administrator's settings, and your BlackBerry device model. If you copy a smart tag to a writeable NFC tag, and you plan to leave the NFC tag in a public space, you should lock the NFC tag to prevent tampering. When an NFC tag is locked it can't be unlocked, changed, or erased. STRICTLY CONFIDENTIAL If you know the type of file you're looking for, you can use the search filter to narrow your results. It doesn't matter whether you turn on the search filter before or after you start your search.The filter is cleared the next time you enter search terms. Enter your search terms. To see all of the results for a particular category, in the lower-right corner of the category, tap The expand icon . When you search your BlackBerry device from the home screen, your results are categorized by file type and application type. If you search from within an application, your results are limited to items within the application. In the Search application, tap the icon that appears beside the text entry field. Tap the category that you want search results for. Search your device In the Smart Tags app, tap More > Erase NFC tag . Align the back of your BlackBerry device with an NFC tag. Filter your search results Tip: If you search from within an application, you need to tap The search icon before you enter your search terms. 1. 2. 1. 2. 1. 2. 206 1. 2. Applications and features User Guide BlackBerry Strictly Confidential Touch and hold a search result. Tap an action. Change your search settings Do more with your search results Tip: If you want to find an email that you received from a particular person, instead of searching from the home screen and using the search filter for the Email category, try searching from the BlackBerry Hub and selecting the From category. Tip: The actions you can perform appear as icons on the right side of your screen. To see the names of the icons, slide your finger over them. There are a variety of actions you can perform with items in your search results right in the search results screen. The actions available to you depend on what the item is. For example, if one of the search results is an email, you can reply, forward, flag, and so on without opening the email. You can specify whether your BlackBerry device stores your search history, which categories to include in searches, and which search engines to use to extend your searches to the Internet. You can also clear your search history from this screen. STRICTLY CONFIDENTIAL View files on your device File Manager helps you view, save and share files on your BlackBerry device. To view a file in File Manager:
On the home screen, swipe down from the top of the screen. Tap Image Settings > Search. Tap the settings you want to change. Change your search settings. You can use File Manager to view, save, zip, and share files and folders on your BlackBerry device. You can also access files that are saved in the cloud. File Manager Tap a folder. Tap a file that you want to view. Viewing files 1. 2. 3. 4. 1. 2. 207 1. 2. Applications and features To go back, tap Back . Tap Device . Tap a device. User Guide BlackBerry Strictly Confidential Managing your files Files and folders stored on the selected device appear in File Manager when opened or when viewed. Tip: If BlackBerry Balance is enabled on your device and you want to access your work files, on the home screen, swipe down from the top of the screen. Tap Work . Rename a file or folder File Manager allows you to make changes to file and folder names, such as fixing a typo or word. To rename a file or folder:
View files on connected devices or networks You can view files on devices that are connected to your BlackBerry device, such as a media card or a device connected by a USB cable. If you are logged in to a cloud application on your device, you can also access files stored in the cloud. To access a file stored on another device:
STRICTLY CONFIDENTIAL Add a folder When you open File Manager, a list of pre-defined folders appears. To add a folder, do the following:
Navigate to where you want to add a new folder. Tap More . Tap Add Folder . Tap Search . Enter all, or part, of the name of the item you are searching for. Search for an item in File Manager Tip: To change a file type, touch and hold a file. Tap Properties > Edit . Note: You might not have pre-defined folders on a connected device. Touch and hold a file or folder. Tap Rename . 1. 2. 3. 1. 2. 1. 2. 208 Tap More > Sort . Applications and features User Guide BlackBerry Strictly Confidential To deselect an item that you have tapped in error, tap the item again. Tip: To change the way you view your files and folders, tap List to view them as a list or Grid to view them as a grid. Note: To search for an item on a connected device, you must perform the search when the device is open in File Manager. Tap More . Tap Select . Tap the items that you want to select. Select multiple files 1. 2. 3. To change the way files and folders are sorted, tap Sort > Name, Date, Type, or Size. To change the order of your files and folders, tap Order > Ascending, or Descending. Sort files and folders You can view your files and folders in order by name, date, type or size. You can also decide whether to view your files and folders in ascending or descending order. STRICTLY CONFIDENTIAL Touch and hold a file or folder. Tap Move . Navigate to where you want to move the file. Tap Move. Move a file 1. 2. 3. 4. Share files 1. 2. 3. Tip: To share multiple files, tap More > Select . Tap the files you want to share. Tap Share . Transferring files Touch and hold a file. Tap Share . Choose a destination. 209 1. 2. Applications and features User Guide BlackBerry Strictly Confidential Tap Device . Tap a cloud application. Copy a file 1. 2. 3. 4. Working with files stored in the cloud Touch and hold a file or folder. Tap Copy . Navigate to where you want to copy the file or folder. Tap Paste. Retrieve files saved to the cloud If you are logged in to a cloud application on your BlackBerry device, you can use File Manager to access files that you have stored in the cloud. To retrieve a file you have saved to the cloud:
STRICTLY CONFIDENTIAL Synchronize a file with the cloud If you have edited a pinned file while offline, you can use the Sync Now option when you reconnect to a wireless network to ensure that the file is synchronized with the cloud before other files are synchronized. To force the synchronization of a file:
Save a file to your device When you pin a file it is saved to your BlackBerry device, so you can view the file even when you're not connected to a mobile or wireless network. If a file is not pinned, it is not available when you're offline. To pin or unpin a file to your device:
Tip: To stop synchronizing, tap The more icon > Pause Sync. To start synchronizing again, tap The more icon > Resume Sync. Touch and hold a file. Tap The Sync Now icon . If this option isn't available to you in the menu, your file is synchronized with the cloud. To pin a file, tap Pin . To unpin a file, tap Unpin . Touch and hold a file that is stored in a cloud application. 1. 2. 210 1. 2. 1. 2. 3. 4. Applications and features Tap More . Tap Settings . User Guide BlackBerry Strictly Confidential Tapping Settings launches the cloud application. Create a link for a file Instead of sending a file as an attachment, you can create a link to the file to share it. Touch and hold a file. Tap Share Link. If you receive a prompt to select the access level, tap Access to limit who can open the link. Tap Share Link. Tap a location or message type for sharing. Change cloud application settings You can change your settings for items like the back up options and network usage for your cloud applications. When you enable back up options, changes to files in the selected applications are automatically updated and stored in the cloud. To change your settings:
STRICTLY CONFIDENTIAL Zip files and folders Zip your files to help reduce memory space. You can zip a single file or folder, or zip multiple files or folders. You can also zip all of the files in a particular folder using the Zip All option. Unzip a file You can unzip files, and also preview their contents. When you unzip a file, a folder is created with the same name as the zip file. The unzipped contents can be viewed in this folder. To zip a single file or folder, tap Zip . To zip multiple files or folders, tap Select . Tap the files or folders you want to zip, then tap Zip . To unzip a file, touch and hold a zip file. Tap Unzip . To preview the contents of a zip file, tap the file. Working with zip files Touch and hold a file or folder. 211 Applications and features User Guide BlackBerry Strictly Confidential To clear all of your previous calculations, tap Delete . Calculate a tip To view your previous calculations, slide your finger down in the answer field. Calculator Calculator at a glance View your previous calculations The calculator on your BlackBerry device combines a scientific and standard calculator into one. You can also use the calculator to convert a unit of measurement, calculate a tip, and see previous calculations. STRICTLY CONFIDENTIAL When you're out at a restaurant, you can use the tip calculator to figure out how much to leave for a tip. You can customize your calculations to specify the number of people included on the bill and the percentage of the bill that you want to tip. The tip calculator can also calculate how much each person owes on a bill, making it easy to divide up a bill amongst a table of people. You can use the calculator on your BlackBerry device to convert one unit of measurement to another. The calculator includes many different types and units of measurement for the different kinds of scenarios that you find yourself in, so you don't need to stop what you're doing to convert measurements. Tap Converter. Choose a measurement type, the unit to convert from, and the unit to convert to. Enter the value that you want to convert. Tap Tip. In The Bill field, enter the total amount of the bill. If necessary, change any of the additional tip options. Convert a unit of measurement 1. 2. 3. 1. 2. 3. 212 Applications and features User Guide BlackBerry Strictly Confidential On the calculator screen, swipe left or right on the keypad. You can switch the type of calculator that you are using by swiping left and right on your BlackBerry device. Testing your device hardware BlackBerry Virtual Expert Switch to a scientific or standard calculator The BlackBerry Virtual Expert app guides you through troubleshooting tests that are designed to help you identify a hardware-related problem. You can check that your device hardware is working properly by using the BlackBerry Virtual Expert app. Download the BlackBerry Virtual Expert app from BlackBerry World now. Before you use the app, keep the accessories you use with your device on hand, such as headphones, so that you can do a full assessment. STRICTLY CONFIDENTIAL Test your device using the BlackBerry Virtual Expert app Touch screen and LCD Keyboard Volume keys, Mute key, and Power/Lock key Camera Speakers, microphone, and headphone jack Bluetooth technology To perform a specific test, such as a camera issue, tap The Tests icon . Tap the test you want to do. Follow the instructions on the screen. Depending on your device model, you can check the following components and functions on your device:
To test a type of functionality, tap Display Tests, Audio Tests, or Button Tests. Tip: For help with a specific issue, contact your service provider. In the BlackBerry Virtual Expert app, do one of the following:
LED and vibration notifications 213 2. 1. Applications and features User Guide BlackBerry Strictly Confidential Contact your wireless service provider or local repair center about the issue. the top of the screen. Tap Settings > About. In the Category drop-down list, tap OS or Hardware. Note your device software version and PIN number. To find this information, from the home screen, swipe down from A BlackBerry Virtual Expert test failed If the BlackBerry Virtual Expert app indicates a problem with your device, do the following:
If possible, back up the data on your device. You can use BlackBerry Link to save a backup on your computer. To download BlackBerry Link, on your computer, visit www.blackberry.com/BlackBerryLink and select the Windows or Mac option. STRICTLY CONFIDENTIAL 214 2. 1. Productivity and work Personal Pictures or Open Work Pictures. User Guide BlackBerry Strictly Confidential To switch between your personal pictures and work pictures, in the Pictures app, tap The More icon . Tap Open Productivity and work Tip: To differentiate between your personal space and work space, you can set a different wallpaper for your personal space. When BlackBerry Balance technology is set up on your BlackBerry device, you can quickly switch between your personal space and work space. From the home screen, to switch between spaces, swipe down from the top of the screen. Tap Switch to Personal or Switch to Work. From your personal space or work space, do any of the following:
Switch between your personal space and work space STRICTLY CONFIDENTIAL BlackBerry Balance technology helps address corporate security concerns without limiting personal use of your BlackBerry device. If your administrator turns on BlackBerry Balance, the device data, apps, and network access are separated so that you have a work space and a personal space. The separate spaces help you avoid activities such as accidentally copying work data into a personal app, or displaying confidential work data during a BBM Video chat. If your administrator turns on BlackBerry Balance, your adminstrator can also specify security policies that turn on and turn off features on your device. For information about the security policies set on your device, contact your administrator. By default, your device uses the personal space. You can it use for activities such as taking pictures, downloading videos, playing games online, saving files to a media card, and posting on a social network. In your work space, you can access your work email, contacts, and calendar, create work documents, and browse to corporate intranet sites. Your work space can include a separate version of BlackBerry World that contains the applications About BlackBerry Balance and your work space When you switch between personal files and work files, the app opens a second instance of the application in the personal space or work space you are currently in. To switch between your personal files and work files, in Adobe Reader, Documents To Go, or File Manager, tap The More Tabs icon . Tap Personal Space or Work Space. 215 2. 1. Productivity and work User Guide BlackBerry Strictly Confidential the Lock Work Space After drop-down list, select a time interval. Lock your work space To immediately lock your work space, tap The Briefcase icon . To automatically lock your work space after a set amount of time, tap Image Settings > BlackBerry Balance. In If you don't have a work space password, to create one, on the home screen, swipe down from the top of the screen. Tap Image Settings > BlackBerry Balance > Set Password. Type a password. On the home screen, swipe down from the top of the screen. If your BlackBerry device uses BlackBerry Balance technology to separate your work and personal activity, you can lock your work space and continue to access personal files, personal apps, and personal data in the personal space on your device. Take care to remember your work space password. If you forget your password, contact your administrator to have it reset. If you exceed the number of allowed attempts to enter your work space password, your work space and all of its contents are deleted. you are allowed to download and use at work. If your work space is protected with a password, you must unlock your work space to reveal the details about your work data. You can access both personal data and work data from certain places, such as Search. STRICTLY CONFIDENTIAL On the home screen, swipe down from the top of the screen. Tap Image Settings > BlackBerry Balance > Change Password. To unlock your work space and BlackBerry device using the same password, turn on the Use as my device password switch. Take care to remember your work space password. If you forget your password, contact your administrator to have it reset. If you exceed the number of allowed attempts to enter your work space password, your work space and all of its contents are deleted. If you no longer want to associate your device with your organization's network, you can remove only your work space. The apps and files stored in your personal space are left intact. CAUTION: Deleting the work space will permanently erase all of the content and files stored within it, such as work files, messages, pictures, and videos. To add a work account back to your device, you will need to contact your adminstrator. Change your work space password On the home screen, swipe down from the top of the screen. Tap Image Settings > BlackBerry Balance > The Delete Work Space icon . Delete your work space 1. 2. 3. 1. 2. 216 3. Type blackberry. Productivity and work BlackBerry Balance is installed. User Guide BlackBerry Strictly Confidential To confirm if your device uses BlackBerry Balance, do one of the following:
BlackBerry Balance is available only on BlackBerry devices associated with the BlackBerry Enterprise Service 10. On the home screen, swipe down from the top of the screen. If you see Switch to Work or Switch to Personal, On the home screen, swipe down from the top of the screen. Tap Image Settings > About. In the Category drop-down How do I set up BlackBerry Balance?
Does my device have BlackBerry Balance?
list, scroll and look for Work Space. If you don't see that, or you see Work Space Only, your device isn't set up to use BlackBerry Balance. Tip: If you plan to give away or recycle your device, remember to delete all of the data on your device by performing a security wipe, and remove your SIM card and media card. STRICTLY CONFIDENTIAL Your administrator must set up BlackBerry Balance and associate your work account with the BlackBerry Enterprise Service 10. After your admin sets up BlackBerry Balance, a work space is automatically added to your BlackBerry device and you are prompted to finish the activation. For more information about the BlackBerry Enterprise Service 10, visit blackberry.com/business.html and docs.blackberry.com. What content is in my work space and my personal space?
If your administrator turns on BlackBerry Balance technology, the device data, apps, and network access are separated so that you have a work space and a personal space on your BlackBerry device. Depending on the rules set by your administrator, some apps and features might be available in your work space, personal space, or both. The table below describes the default behavior for most apps. These apps and features are available only in your work space and display work data. BlackBerry Work Drives BlackBerry World for Work Enterprise IM Work apps that are open appear with a Briefcase icon on the home screen. Description Apps 217 Apps LinkedIn Description Productivity and work User Guide BlackBerry Strictly Confidential These apps and features are available only in your personal space and display personal data. Depending on the rules set by your administrator, you might have access to work contacts in the Phone, BBM, and text messaging apps. BBM BlackBerry Protect BlackBerry Story Maker BlackBerry World Box Calculator Camera Clock Compass Dropbox Evernote Facebook Games Foursquare Media card Music Phone SIM card Smart Tags BlackBerry Story Maker Text messaging (SMS and MMS) Twitter Video camera Videos Voice Activated Dialing Weather YouTube STRICTLY CONFIDENTIAL BlackBerry Hub BlackBerry Intelligent Assistant BlackBerry Remember Calendar Contacts These apps and features are available in your work space and personal space. Your work data and personal data are displayed together. These apps are available in your work space and personal space. Depending on which space you open an app in, you Adobe Reader 218 Apps Description Productivity and work User Guide BlackBerry Strictly Confidential Depending on the rules set by your administrator, some apps might not appear in your work space. can access either your work data or personal data. You can open two instances of these apps at the same time. BlackBerry Maps BlackBerry Browser Documents To Go File Manager Pictures Voice Control Can I use personal apps on my work's network?
On the home screen, swipe down from the top of the screen. Tap Image Settings > BlackBerry Balance. If the Allow Personal Apps to Use Work Networks switch is on, you can use personal apps on your organization's network. If personal apps aren't allowed to use your organization's networks and if a personal network isn't available, personal apps that need access to the Internet might not work. If your administrator turns on BlackBerry Balance technology, depending on the rules set by your administrator, you or your administrator can allow work apps to access your organization's Wi-Fi or VPN network. STRICTLY CONFIDENTIAL If your BlackBerry device uses BlackBerry Balance technology, attachments saved from work email messages are only accessible in the work space. Any pictures taken using your device camera, whether you opened the Camera app from your work or personal space, are stored in your personal space. All of your media card files are also stored in your personal space. If your administrator turns on BlackBerry Balance technology, your administrator can delete your work data from the work space on your BlackBerry device and leave your personal data and applications intact in the personal space. If you store personal data within work apps, for example you add a personal contact to the Contacts app in your work space, that personal data is deleted from your device when your administrator deletes your work space. What happens to my device data if I leave my organization?
For example, since BBM is a personal app, to create a profile picture, you can use a picture taken with your camera, but you can't use a picture that you downloaded from an email message sent to your work account. Your administrator can delete all of your device data, including your personal content. This feature helps to secure your device if your device was lost or stolen. Where is my picture that I just took?
219 Productivity and work User Guide BlackBerry Strictly Confidential Remember To leave quarantine, try using a different SIM card or changing your service plan. If the security of your device has been compromised, you might need to wipe your device to delete all the data. For further assistance, contact your administrator. Troubleshooting: Work space and BlackBerry Balance If your device is quarantined, you are notified by your administrator that your device can't access your work space until you resolve the issue. Your administrator might delete the data on your device, prevent access to unlock your device, or remove your device from your organization's network. My device is quarantined Your BlackBerry device might be quarantined if you add a work account that is associated with the BlackBerry Enterprise Service 10, and the SIM card in your device doesn't have services activated correctly. Your device might also be quarantined if the BlackBerry Enterprise Service 10 detects the security of your device has been compromised. STRICTLY CONFIDENTIAL For example, if you're planning a trip to Paris, you can create a folder called "My Trip to Paris" in the Remember app. As you're browsing the Internet on your device, you can send trip-related websites to the folder. When you remember something you need to do before the trip, you can add a to-do item to the folder, and add a due date to the item so that you don't forget about it. Everything you need to remember about the trip is in one place. The Remember app is designed to sync with the accounts that you add to your BlackBerry device. If you added a work email account to your device, your tasks and notes from your work account are kept in sync with the Remember app in the Tasks and Notes folders, and your flagged messages are also synced. If you added an Evernote account to your device, you can access your Evernote notebooks in the Remember app and sync your Remember folders to Evernote. Collecting and organizing tasks, notes, and more with the Remember app BlackBerry Remember is a productivity app for collecting, managing, and categorizing the information that you want to remember. With the Remember app, you can sort your information as entries in folders, categorize the entries with tags, record voice notes that are related to the entries, and add due dates to entries so that you don't forget to complete a task. 220 4. 5. Productivity and work User Guide BlackBerry Strictly Confidential Create folders, task lists, or entries in the Remember app to help you stay organized. The more entries you add, the easier it is to track items on your to-do list. Create a folder or task list in the Remember app 1. 2. 3. Add an entry to the Remember app When you add an entry to BlackBerry Remember, you can choose between a note or task. Tasks include a completion checkbox and the option to add a due date or reminder. Adding a folder, task list, or an entry to the Remember app In the Remember app, tap The More icon > The New Folder icon . Type a name for the folder or task list. To sync your folder or task list with an account (for example, an Evernote account), choose an account from the Save to drop-down list. To change the color of the folder, tap a different color swatch. Tap Save. STRICTLY CONFIDENTIAL Add a due date and reminder time to a task When you add a due date to a task in BlackBerry Remember, your BlackBerry device adds the entry to the Calendar app. To receive a reminder, you must add a specific reminder time to your task. To add a due date, turn on the Due Date switch. Tap Date. Select a date. To add a reminder time, turn on the Reminder switch. Tap Date. Select a reminder date and time. Tap Save. Tap Note or Task. Tap The New icon . Enter the information for the entry, such as a title, notes, and a due date. Tap Save. If you add an entry to a folder that's synced with one of your accounts, you might not be able to choose whether the entry is a note or task. 1. While you're adding or changing a task:
1. 2. 3. 4. 221 2. 1. 2. Productivity and work User Guide BlackBerry Strictly Confidential In the Remember app, tap an entry. In the Additional notes field, tap The Format icon . In the Remember app, tap an entry. Tap Tags . Type your tag name. Add tags to an entry Tags help you to categorize your entries. For example, you can add the tag "recipe" to any entries containing recipes, and then filter your entries by that tag. Hide synchronized folders in the Remember app When you add an email account that is supported by Microsoft Exchange ActiveSync, by default, the tasks and notes from that account appear as synchronized folders in the Remember app. To hide these folders:
1. 2. 3. Format the text in an entry Depending on the account that your entry is associated wtih, you might be able to apply formatting to italicize, bold, or underline text, create lists, or change the text size and color. STRICTLY CONFIDENTIAL 1. 2. 3. 4. When you're finished, tap The stop recording icon > Done. On the home screen, swipe down from the top of the screen. Tap Image Settings > Accounts. Tap an account. On the Edit Account screen, turn off the Sync Tasks switch. In a folder or on the Remember folder screen, tap The Voice Note icon . Tap The record icon . Speak your voice note. Tip: You can also take pictures without leaving the Remember app. To take a picture, in an entry or on the Tasks or Notes screen, tap The Camera icon . Record a voice note in the Remember app You can use BlackBerry Remember to record voice notes. 1. 2. 3. 4. 222 Tap Save. 1. 2. 3. 4. Productivity and work In the Remember app, tap an entry. User Guide BlackBerry Strictly Confidential Change an entry 1. 2. Make your changes. 3. Changing a folder or entry in the Remember app In an app, touch and hold the item that you want to send to the Remember app. Tap Share > Remember. Edit the item if necessary. Tap Save. Send something to the Remember app Using the sharing capabilities of your BlackBerry device, you can send photos, videos, audio files, websites, or Documents To Go files to BlackBerry Remember. STRICTLY CONFIDENTIAL Move an entry to a different folder If you have BlackBerry Balance set up on your device, entries associated with a work account can't be moved to a non-
work folder. Also, if a work folder is specifically meant for notes or tasks (for example, folders synced with an email account supported by Microsoft Exchange ActiveSync), you might not be able to move entries in that folder. Convert an entry to a note or a task When you edit an entry in the Remember app, you can convert its format, for example, from a note to a task or vice versa. While editing an entry:
Tap the folder name or, if your entry isn't saved to a folder, tap Unfiled. Tap Task or Note. Select a folder or tap None > The Back icon . Tap Save. In the Remember app, touch and hold an entry. Tap <The Move icon>, and select a new location for the entry. Tap Move. 1. 2. 3. 4. 1. 2. 3. 223 1. 2. Productivity and work User Guide BlackBerry Strictly Confidential CAUTION: If you delete a folder or task list, the entries inside are also deleted. In the Remember app, touch and hold a folder, task list or entry. Tap Delete . Delete a folder, task list or entry in the Remember app Change the color of a folder or a task list In the Remember app, touch and hold a folder or a task list. 1. Tap The Edit icon . 2. 3. Tap a color. Tap Save. 4. Viewing and searching your entries in the Remember app STRICTLY CONFIDENTIAL Search for an entry in the Remember app 1. 2. 3. Sort your Remember app entries Note: Depending on whether you are sorting tasks or notes, some of these options might not be available. View Remember entries that have the same tag If you added tags to your BlackBerry Remember entries, you can filter entries by tag. There are several ways to sort through or view your entries in the Remember app. You can use the search feature to easily find the entries you need. Open a folder or task list. Start typing your search term. Tap a result. In the Remember app, tap Tags. Tap a tag to view entries with that tag. Tap The More icon . 1. 2. 224 1. 2. 3. 1. 2. 3. Productivity and work Last Modified Date User Guide BlackBerry Strictly Confidential Tasks View Notes View Tags View Most Recent Due Date Title Creation Date Tap The Sort Order icon . In the Sort Order drop-down list, select one of the following:
In a folder or on the Remember folder screen, swipe down from the top of the screen. Tap The Settings icon . In the Default View drop-down list, select one of the following:
Change the default view in the Remember app You can customize the default view so that when you open BlackBerry Remember, you see what's important to you. STRICTLY CONFIDENTIAL I can't open a folder in the Remember app If your device is set up to use BlackBerry Balance, you might need to enter your work space password to access all of your folders and entries. I can't add due dates, tags, voice notes, or attachments to an entry If your entry is in a folder that's synced with an email account or an Evernote account that you added to your BlackBerry device, you might not be able to add due dates, tags, or attachments to the entry. Try moving the entry into a new folder. I can't send something to the Remember app Some items can't be sent directly to BlackBerry Remember. You should be able to send photos, videos, audio files, websites, contacts, and Documents To Go files to the Remember app. Troubleshooting: Remember app You might not be able to share certain items into folders that are synced with a work account. Restart the app for the changes to take effect. 225 Productivity and work User Guide BlackBerry Strictly Confidential In the Remember app, at the top of the screen, tap Work Space is Locked. 1. 2. Enter your work space password. Print To Go Enterprise IM Documents To Go Print To Go allows you to print various files from your computer to a BlackBerry device that is associated with your BlackBerry ID over the wireless network. For more information on Print To Go, see the Print To Go User Guide. Using Documents To Go, you can create, edit, and format Microsoft Word documents and Microsoft Excel spreadsheets. You can also edit, view, and present Microsoft PowerPoint presentations on your BlackBerry device. For more information on Documents To Go, see the Documents To Go User Guide. STRICTLY CONFIDENTIAL Enterprise IM for Cisco on your BlackBerry 10 device provides you with access to your organizations instant messaging and presence services. You can chat with other users to stay informed and connected between meetings, at lunch, and while you're on the go. Enterprise IM for Cisco User Guide Enterprise IM on your BlackBerry 10 device provides you with access to your organizations instant messaging service. You can chat with other users to stay informed and connected between meetings, at lunch, and while you're on the go. Enterprise IM User Guide Connect your BlackBerry 10 device to a BlackBerry PlayBook tablet to view items on your tablet's larger screen, use your smartphone as a remote control, and more. For more information, see the BlackBerry Bridge User Guide. Enterprise IM for Cisco BlackBerry Bridge 226 Productivity and work User Guide BlackBerry Strictly Confidential Salesforce BlackBerry Travel BlackBerry Work Drives You can use the BlackBerry Work Drives app to connect to your organization's shared network drive with your BlackBerry 10 device. BlackBerry Work Drives User Guide The BlackBerry Travel app is your personal travel assistant. You can use the app to help you monitor your upcoming flights, create a travel itinerary, and book hotels, rental cars, and limousines. You can also use the BlackBerry Travel app while you're traveling to find local points of interest, calculate currency exchange rates, and monitor the weather in the city you've traveled to. For more information on BlackBerry Travel, see the BlackBerry Travel User Guide. STRICTLY CONFIDENTIAL Salesforce allows you to share posts with users and groups in your organization and collaborate with your colleagues. For more information on Salesforce, see the Salesforce User Guide. Adobe Reader lets you view, annotate, search, complete, and share PDF files on your BlackBerry device. For more information on Adobe Reader, see the Adobe Reader User Guide. Adobe Reader 227 Security and backup User Guide BlackBerry Strictly Confidential Log in with your BlackBerry ID to do the following and much more:
Passwords and locking Security and backup Keep track of your app purchases and payment options from the BlackBerry World storefront. Make the most of BBM features, such as backing up and moving BBM contacts to a new BlackBerry device. Start and stop BlackBerry Protect. There are several types of locks, PINs, and passwords that you can use to help protect your BlackBerry device. If you use your device for work, your organization might already have security settings in place, such as requiring a password to unlock your device. BlackBerry ID A BlackBerry ID is an email address and password that gives you access to BlackBerry websites, apps, and services. If you change your BlackBerry device, a BlackBerry ID helps you to transfer data to your new device. Make sure that you use the same BlackBerry ID for all of your BlackBerry devices. STRICTLY CONFIDENTIAL Password locking and screen locking While your device is locked, you can still receive notifications of new email and text messages (SMS and MMS), make an emergency phone call, view your battery charge level, set an alarm, or take a picture. BlackBerry Balance and the work space password If you associate your device with your organization's network, your administrator might turn on BlackBerry Balance technology. BlackBerry Balance is designed to separate and secure areas of your device as work-only or personal-only. In your display and security settings, you can set your device to lock itself after a certain amount of inactivity. You can also write a custom message that displays on the locked screen. To conserve battery power and avoid accidental key presses, lock the screen. To help to avoid unauthorized use of your device, you need to set a device password. If you forget your password, it can't be recovered. BlackBerry recommends that you back up your data regularly. By default, for security reasons your device data is deleted when an incorrect password is entered ten times. 228 Security and backup User Guide BlackBerry Strictly Confidential Your administrator may require you to set a work space password to protect files, apps, and data associated with your organization, such as your work email account. You can use the same password for both your work space and device. Note: Your administator might not permit you to change some password lock options for your work space, such as the password requirement or the timeout duration. If you exceed the number of allowed attempts to enter an unlock code, your SIM card will allow emergency calls only. For assistance, you can contact your service provider. If you enter your work space password more than the allowed number of times, your work space and the contents within it are deleted. You can reduce or increase the number of allowed work password attempts in your Balance settings. Network lock and unlock code To use a SIM card from another service provider, for example, if youre travelling and want to use a local service providers network, you can request unlock codes (MEP codes) from your current service provider, and change the Phone Network Lock settings for your SIM card. SIM card PINs You can set two different PINs for the SIM card in your device. You can use a SIM card PIN to help to prevent unauthorized use of your SIM card in another device. For example, if you lose your SIM card and someone tries to use it in another device, the SIM card can't be used unless the PIN is entered correctly. If you exceed the number of allowed attempts to enter the SIM card PIN, your SIM card will stop functioning. To unblock your SIM card, contact your wireless service provider for a PUK code. STRICTLY CONFIDENTIAL Lock your screen By locking the screen, you can help prevent your BlackBerry device from sending accidental messages or pocket dialing. Locking the screen doesn't disable notifications for incoming calls or messages. Tip: A quick tap on the Power/Lock key will put your device to sleep. This should help you conserve battery power. Related information Lock your work space,216 Lock or unlock your device To get a SIM card PIN, contact your service provider and turn on SIM card security in your security settings. A SIM card PIN2 is designed to enable certain phone features like fixed dialing. Press the Power/Lock key on the top of your device. 229 2. 1. Security and backup User Guide BlackBerry Strictly Confidential To unlock the screen, swipe up from the bottom of the screen. BlackBerry device showing the Power/Lock key on the top of the device. To allow an active app to override when your device locks, for example, so your device does not lock while you are To automatically lock your device when it's in a BlackBerry case, on the home screen, swipe down from the top of the screen. Tap Image Settings > Security and Privacy > Device Password. Turn on the Lock Device When Holstered switch. If you don't have a password, on the home screen, swipe down from the top of the screen. Tap Image Settings >
Security and Privacy > Device Password. Turn on the Device Password switch. Enter a password. To lock your device, do one of the following:
Press and hold the Power/Lock key. Tap The Lock icon . To automatically lock your device after a certain amount of time, on the home screen, swipe down from the top of the screen. Tap Image Settings > Security and Privacy > Device Password. In the Lock Device After drop-down list, select an interval. Lock your device with a password Looking for a simple way to help protect your BlackBerry device data and prevent unauthorized use of your device? You can set a device password so that you can lock your device when it's in open view or not in use. STRICTLY CONFIDENTIAL Create a picture password Rather than type a password to unlock your device, you can use a secret picture and number gesture, and unlock your device with one hand. Choose a picture, a number, and set up the combination. The number of combinations is nearly endless!
watching a movie in the Videos app, on the home screen, swipe down from the top of the screen. Tap Image Settings > Security and Privacy > Device Password. Turn on the Allow Apps to Extend Password Lock Time switch. On the home screen, swipe down from the top of the screen. Tap Image Settings > Security and Privacy > Device Password. Turn on the Picture Password switch. Enter your device password. If your device uses BlackBerry Balance technology, in your Balance settings, make sure that you turn off the Use as my device password switch. To unlock your device, press the Power/Lock key. Swipe up from the bottom of the screen. When prompted, enter your device password. To turn on the picture password, you need to first set a device password. A device password is also needed in case you forget your picture password, or if you need to enter a password to access your BlackBerry device from a computer. 1. 2. 3. 4. 230 5. Security and backup Complete the instructions on the screen. User Guide BlackBerry Strictly Confidential On the home screen, swipe down from the top of the screen. Tap Image Settings > Security and Privacy > SIM Card. In the Phone Network Lock section, tap a locked item. 1. 2. 3. 4. When prompted, enter the unlock code. Tip: When your create your picture password or unlock your device, you can drag your finger anywhere on the screen so that you have a clear view of where the number is moved. Tip: To see the current service provider associated with your device, on the home screen, swipe down from the top of the screen. Tap Image Settings > About. In the Category drop-down list, tap SIM Card. Unlock your device with a network unlock code To obtain the unlock codes for your BlackBerry device, contact your service provider. CAUTION: For security reasons, each unlock code can only be entered incorrectly 10 times. If you exceed the number of allowed attempts to enter an unlock code, your SIM card will allow emergency calls only. For assistance, contact your service provider. Your device might be network locked which allows your device to make a mobile network connection with only your current service provider. If you plan to travel internationally and you want to use a SIM card from another service provider, you might need to enter an unlock code. STRICTLY CONFIDENTIAL CAUTION: If you can't remember the password for your BlackBerry device, the only way to change your password or regain access to your device is to delete all of your data by completing a security wipe. If BlackBerry Balance technology is set up on your device, depending on the rules set by your administrator, you might not be able to remove the password for your device. On the home screen, swipe down from the top of the screen. Tap Image Settings > Security and Privacy > Device Password > Change Device Password. Change or remove your device password To stop using a password, turn off the Device Password switch. Related information Change your work space password,216 1. 2. 231 1. 2. 3. Security and backup User Guide BlackBerry Strictly Confidential BlackBerry recommends that you regularly create and save a backup file on your computer. Display text when your device is locked On the home screen, swipe down from the top of the screen. Tap Image Settings > Security and Privacy > Lock Screen. In the Lock Screen Message fields, type the text. How do I reset my device password if I forget it?
To delete the text that appears on the screen when your device is locked, delete the text in the Lock Screen Message fields. Your BlackBerry device password can't be recovered or changed if you don't enter your current password correctly. For security reasons, the only way that you can reset your password without knowing your current password is to delete all of your device data. You can do this by entering an incorrect device password multiple times. You can display text on the screen of your BlackBerry device when the device is locked. You can use this feature to display a favorite quote, emergency contact information, or your own contact information so that if you lose your device, anyone who finds it can contact you. STRICTLY CONFIDENTIAL On the home screen, swipe down from the top of the screen. Tap Image Settings > Security and Privacy > SIM Card. Turn on the SIM Card PIN Lock switch. Type the SIM card PIN that your service provider gave you. CAUTION: If you exceed the number of allowed attempts to enter the SIM card PIN, your SIM card will stop functioning. To unblock your SIM card, contact your service provider. You can use a SIM card PIN to prevent unauthorized use of your SIM card in another device. For example, if you lose your SIM card and someone tries to use it in another device, the SIM card can't be used unless the PIN is entered correctly. Change your SIM card PIN 1. 2. Protect your SIM card with a PIN On the home screen, swipe down from the top of the screen. Tap Image Settings > Security and Privacy > SIM Card. You can request the PIN for your SIM card from your service provider. 1. 2. 3. 4. 232 Security and backup User Guide BlackBerry Strictly Confidential BlackBerry Protect Finding and protecting a lost device Backing up your device data To change the PIN that protects your SIM card, tap Change PIN 1. To change the PIN that controls access to calling features such as fixed dialing, tap Change PIN 2. BlackBerry Protect includes features designed to help you find your BlackBerry device and help protect your device's data if your device is ever lost or stolen. You can manage up to seven devices from your BlackBerry Protect account. Using BlackBerry Link, you can back up and restore most of the data on your BlackBerry device. You can back up your settings, phone history, fonts, messages, organizer data, media files, and more. For more information about backing up data with BlackBerry Link, see the BlackBerry Link User Guide. To download and install BlackBerry Link, on your computer, visit www.blackberry.com/BlackBerryLink. BlackBerry Link supports BlackBerry smartphones running BlackBerry 10 OS and BlackBerry PlayBook tablets running BlackBerry PlayBook OS 2.1. STRICTLY CONFIDENTIAL After you turn on BlackBerry Protect in your device settings, visit http://protect.blackberry.com and sign in with your BlackBerry ID. On the BlackBerry Protect website, you can view the current location of your device on a map, make it ring
(even if it's in silent mode), or display a custom message on your locked device to provide instructions about how to contact you. If your device is stolen, you can remotely lock it, change the password, or delete all of the data from your device. If you add a work email account to your device, your administrator might disable BlackBerry Protect, or the ability to remotely change your password or locate your device. On the home screen, swipe down from the top of the screen. Tap Image Settings > BlackBerry Protect. Turn on the BlackBerry Protect switch. To be able to view the current location of your device on a map, tap Location Services. Turn on the Location Services switch. Set up BlackBerry Protect on your device Tip: To use BlackBerry Protect features, go to http://protect.blackberry.com and sign in with your BlackBerry ID. To use BlackBerry Protect, your BlackBerry device must be connected to a wireless network. 1. 2. 3. 4. 233 Start the tutorial Security and backup Note: This tutorial is available in English only. User Guide BlackBerry Strictly Confidential http://docs.blackberry.com/tutorials/blackberryprotect/en For more information on BlackBerry Protect, see the BlackBerry Protect User Guide. Troubleshooting: BlackBerry Protect Find more information about BlackBerry Protect This tutorial provides you with the opportunity to see and then practice setting up BlackBerry Protect on a BlackBerry 10 device. Tutorial: Setting up BlackBerry Protect on a BlackBerry 10 device STRICTLY CONFIDENTIAL BlackBerry 10 OS includes application permissions that are designed to let you control the information and features that an application can access on your BlackBerry device. For example, you can control whether an app can access your email, contacts, pictures, or the location of your device. Keep in mind that some applications require specific permissions to work. You can also help safeguard your device by downloading apps only from trusted sources, such as the BlackBerry World storefront. I can't turn on BlackBerry Protect If your BlackBerry device is associated with the BlackBerry Enterprise Service 10, this feature might be turned off by your administrator. To learn about how your device can be protected against loss or theft, contact your administrator. You can set and change the security settings for applications on your BlackBerry device, and set up parental controls to restrict or limit access to features and content. You can use a smart card, and import certificates from your computer to increase the security of data on your device. And if you need to permanently delete all data from your device, you can wipe it. Setting security permissions for apps Security settings 234 1. 2. that you want. Security and backup User Guide BlackBerry Strictly Confidential Change or view app permissions On the home screen, swipe down from the top of the screen. Tap Image Settings > Security and Privacy > Application Permissions. In some apps, if you turn off permissions, the app might not work as you expect. If an app isnt working as you expect it to, consider turning on some or all of the app permissions. To view permissions for a particular app, tap an app. To view which apps use a particular permission, in the Permissions drop-down list, tap All. Tap the permission When you open an app for the first time, your device might display a list of the files and features that the app wants to access. If something doesn't seem right to you, you can reject the app's request to access an item. For example, you might download a game that requests access to your messages, which might make sense if the game includes a feature to share your game score. However, if you aren't comfortable with the game having the ability to compose and view your email messages, you can turn off access to messages or delete the app. You can view or change permissions for most apps in your device settings. For some apps, when you install the app, you are prompted to accept or decline all of the requested permissions. If you decline, the prompt will appear again the first time you open the app. You can't change the application permissions later unless you delete and reinstall the app. STRICTLY CONFIDENTIAL On the home screen, swipe down from the top of the screen. Tap Image Settings > Security and Privacy > Security Wipe. Type blackberry. Tap Delete Data. When the security wipe is complete, your device is turned off automatically. To turn on your device, press the Power/
Lock key. Tip: If you are planning to give away or recycle your device, remember to also remove your SIM card and media card. Related information Delete your work space,216 Before you wipe your BlackBerry device, consider backing up your data on a computer. A security wipe is designed to permanently delete your data so it can't be recovered. This includes email accounts, downloaded apps, media files, documents, browser bookmarks, and settings. Wipe your device to delete your data To turn on or turn off a permission, tap the switch. Restart your BlackBerry device for the change to take effect. Related information Turn off your device,101 1. 2. 3. 4. 3. 4. 235 Security and backup User Guide BlackBerry Strictly Confidential Using Parental Controls On the home screen, swipe down from the top of the screen. Tap Image Settings > Security and Privacy > Parental Controls. Turn on the Parental Controls switch. Enter the Parental Controls password. Tap to change the options. Restrict or limit access to features and content 1. 2. 3. 4. 5. Parental Controls are designed to give you more control over how a BlackBerry device can be used and contacted. You can turn off access to certain apps, features, and content. You can also restrict incoming phone calls and messages to people in the Contacts app. Parental Controls settings are protected with a password, making them difficult to change or turn off without your knowledge. You can set your device so that the Parental Controls password is required to add an email or social networking account, or to purchase an app from the BlackBerry World storefront. Note: If BlackBerry Balance technology is turned on, the Parental Controls feature is not available. STRICTLY CONFIDENTIAL On your device, on the home screen, swipe down from the top of the screen. Tap Image Settings > About. In the Category drop-down list, tap Network. In the Wi-Fi or USB section, make note of the IPv4 address. On your computer, navigate to and copy a certificate file. If your computer uses a Windows operating system, in a Run command, type the IP address in the following format: \\xxx.xxx.xxx.xxx. If your computer uses a Mac operating system, select Go > Connect to Server. Type the IP address in the following format: smb://xxx.xxx.xxx.xxx. Tap Image Settings > Storage and Access. Turn on the Access using Wi-Fi switch. Type a storage access password. Tap Identification on Network and make note of the Username. Import a certificate from your computer To import the certificate using a USB connection, connect your BlackBerry device to your computer using a USB To import the certificate using a Wi-Fi connection, on your device, swipe down from the top of the home screen. cable. If necessary, on your computer, enter your device password. Do one of the following:
Do one of the following:
2. 3. 4. 5. 6. 236 7. 1. Security and backup User Guide BlackBerry Strictly Confidential About smart cards 8. 9. 10. Follow the instructions on the screen. Paste the certificate into the media\downloads or media/downloads folder. On your device, tap The Back icon > Security and Privacy > Certificates > Import. Use two-factor authentication You can use a smart card and your BlackBerry device password to unlock your device. If your computer uses a Windows operating system, open the media\downloads folder. If necessary, enter the username and storage access password. If your computer uses a Mac operating system, open the media/downloads folder. If necessary, enter the username and storage access password. You can use a smart card and your device password to unlock your BlackBerry device. You can also use smart card certificates to send S/MIME-protected messages. Smart cards store certificates and private keys. You can import certificates from a smart card to your device by using the BlackBerry Smart Card Reader or a microSD smart card. Private key operations such as signing and decryption use the smart card. Public key operations such as verification and encryption use the public certificates on your device. STRICTLY CONFIDENTIAL Import a certificate from a smart card You can import a certificate from a microSD smart card inserted in your BlackBerry device, or a BlackBerry Smart Card Reader that is paired with your device using Bluetooth technology. On the home screen, swipe down from the top of the screen. Tap Image Settings > Security and Privacy > Smart Card > Import Certificates. Follow the instructions on the screen. On the home screen, swipe down from the top of the screen. Tap Image Settings > Security and Privacy > Device Password > Authenticator Settings. To set your device to lock when you remove your smart card from your device or BlackBerry Smart Card Reader, To set your device to remember the format of the password that you type in a password field (numeric or To set your device to use a smart card to unlock your device or your work space, in the Smart Card User alphanumeric), turn on the Smart Password Entry switch. Authenticator drop-down list, tap Device or Work. turn on the Lock on Card Removal switch. 1. 2. 3. 1. 2. 237 1. 2. 3. 1. 2. 3. Security and backup User Guide BlackBerry Strictly Confidential On the home screen, swipe down from the top of the screen. Tap Image Settings > Security and Privacy > Smart Card. Turn off the LED Activity Indicator switch. On the home screen, swipe down from the top of the screen. Tap Image Settings > Security and Privacy > Smart Card. Turn on the PIN Caching switch. Turn off LED notifications for a smart card The red LED flashes when your BlackBerry device accesses data on a smart card. You can turn off this indicator. Store your smart card password on your device You can set your BlackBerry device to temporarily store your smart card password, so that you don't have to enter it as often. To clear the cache, lock your device. STRICTLY CONFIDENTIAL 238 Legal notice User Guide BlackBerry Strictly Confidential Legal notice 2014 BlackBerry. All rights reserved. BlackBerry and related trademarks, names, and logos are the property of BlackBerry Limited and are registered and/or used in the U.S. and countries around the world. Adobe and Flash are trademarks of Adobe Systems Incorporated. Android, Gmail, and YouTube are trademarks of Google Inc. Apple, iCal, iPhone and Mac are trademarks of Apple Inc. Bluetooth is a trademark of Bluetooth SIG. Box is a trademark of Box, Inc. DLNA Certified is a trademark of the Digital Living Network Alliance. Evernote is a trademark of Evernote Corporation. Facebook is a trademark of Facebook, Inc.GSM is a trademark of the GSM MOU Association. HDMI is a trademark of HDMI Licensing, LLC. IBM Notes and IBM Notes Traveler are trademarks of International Business Machines Corporation. joyn is a trademark of GSMA. LinkedIn is a trademark of LinkedIn Corporation. Microsoft, ActiveSync, Excel, Outlook, PowerPoint, and Windows are trademarks of Microsoft Corporation. QR Code is a trademark of DENSO WAVE INCORPORATED in Japan and other countries. Sina Weibo is a trademark of Beijing Sina Internet Information Service Co. Ltd. Sorenson Spark is a trademark of Sorenson Media, Inc. Twitter is a trademark of Twitter, Inc. Miracast, Wi-Fi, and Wi-Fi Protected Setup are trademarks of the Wi-Fi Alliance. Cisco WebEx and WebEx are trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. All other trademarks are the property of their respective owners. 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BlackBerry UK Limited 200 Bath Road Slough, Berkshire SL1 3XE United Kingdom BlackBerry Limited 2200 University Avenue East Waterloo, Ontario Canada N2K 0A7 Certain features outlined in this documentation require a minimum version of BlackBerry Enterprise Server, BlackBerry Desktop Software, and/or BlackBerry Device Software. separate licenses and other agreements applicable thereto with third parties, except to the extent expressly covered by a license or other agreement with BlackBerry. The terms of use of any BlackBerry product or service are set out in a separate license or other agreement with BlackBerry applicable thereto. NOTHING IN THIS DOCUMENTATION IS INTENDED TO SUPERSEDE ANY EXPRESS WRITTEN AGREEMENTS OR WARRANTIES PROVIDED BY BLACKBERRY FOR PORTIONS OF ANY BLACKBERRY PRODUCT OR SERVICE OTHER THAN THIS DOCUMENTATION. STRICTLY CONFIDENTIAL Published in Canada 241
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BlackBerry Passport SQW100-1 Smartphone Safety and Product Information Safety information Before you start using your BlackBerry smartphone (hereinafter referred to as smartphone), review the safety and regulatory information provided in this document. Keep this document in a safe place so that you can refer to it whenever you need it. In some countries there may be restrictions on using Bluetooth enabled devices and wireless devices with encryption software. Check with your local authorities for the restrictions in your area. To find the latest safety and product information, visit www.blackberry.com/docs/smartphones. Important safety precautions Use only approved batteries and chargers with your smartphone. Use of batteries or chargers that have not been approved by BlackBerry might present a risk of fire or explosion, which could cause serious harm, death, or property loss. Use only BlackBerry approved holsters. Use of holsters that have not been approved by BlackBerry might, in the long term, present a risk of serious harm. Keep the smartphone at least 0.59 in. (1.5 cm) away from your body. When you carry the smartphone on your body, use only accessories equipped with an integrated belt clip, and if the accessory is not supplied by BlackBerry, verify that the accessory does not contain metal. If you do not follow these guidelines, your smartphone may exceed radio frequency exposure standards. Whether there are any long term health effects of exceeding radio frequency exposure standards is a subject of ongoing scientific study. For more information about the compliance of this smartphone with the FCC radio frequency emission guidelines, visit www.fcc.gov/oet/ea/fccid and search for the FCC ID for your smartphone listed below. The FCC ID is located on the back of your smartphone. BlackBerry Passport SQW100-1 smartphone (model number RGY181LW): FCC ID L6ARGY180LW Your smartphone is designed to be operated in temperatures between 32 and 95F (0 and 35C). Use of your smartphone outside of the recommended temperature range could cause damage to your smartphone or lithium-ion battery. Do not rely on your smartphone for emergency communications. The wireless networks that are necessary to make emergency calls or send messages are not available in all areas, and emergency numbers, such as 911, 112, or 999, might not connect you to emergency services in all areas. Your smartphone and smartphone accessories are not intended for children. If you allow a child to use or handle your smartphone or smartphone accessories, ensure you strictly supervise the child. Your smartphone contains small parts that are choking hazards to children. Keep your smartphone away from medical devices, including pacemakers and hearing aids, because they might malfunction and cause serious harm or death to you or others. Do not put your smartphone in contact with liquids because this might cause a short circuit, a fire, or an electric shock. When you use your smartphone speakerphone, never hold the smartphone to your ear. Serious and permanent hearing damage could occur. Exposure to flashing lights on your smartphone can cause epileptic seizures or blackouts and might be dangerous to you or others. In the event that you experience, or your use of your smartphone causes in others, any disorientation, loss of awareness, twitching, convulsions, or any involuntary movements, stop using your smartphone immediately and consult a physician. The LED notification light is located on the front of your smartphone, in the upper-right corner. If your smartphone model has a camera, the camera flash LED aperture is located on the back of your smartphone, either above or to the right of the camera lens. If you are susceptible to epileptic seizures or blackouts, consult your physician before you use your smartphone. Do not use your smartphone while driving unless you are permitted by law to use the smartphone in hands-free mode. Using your smartphone while driving could put you and others at greater risk of an accident causing serious injury, death, or property loss. Do not use your smartphone in the presence of gas fumes because it might present a risk of fire or explosion. Smartphones are not intrinsically safe and cannot be used in the presence of explosive fumes, explosive dust, or other explosive chemicals. Sparks in such areas could cause an explosion or fire resulting in serious injury, death, or damage to property. Using your smartphone safely Do not place heavy objects on your smartphone. Do not attempt to modify or service your smartphone. Do not attempt to cover or push objects into openings on your smartphone unless instructed to do so in the smartphone documentation supplied by BlackBerry. This action might cause a short circuit, a fire, or an electric shock. Do not use sharp objects on the screen. Do not use excessive force on the screen. Do not use your smartphone or smartphone accessories near water (for example, near a bathtub or a sink, in a wet basement, or near a swimming pool). Do not place your smartphone or smartphone accessories on any unstable surface. The smartphone or smartphone accessories could fall, thereby potentially causing serious injury to a person and serious damage to the smartphone or smartphone accessory. The screen of your smartphone is made of glass. The glass could crack or chip if your smartphone is dropped or force is applied to the glass. If cracked or chipped, do not touch the glass until the screen has been repaired. When using your smartphone, take frequent breaks. If you experience any discomfort in your neck, shoulders, arms, wrists, hands (including thumbs and fingers), or other parts of the body when using your smartphone, cease use immediately. If discomfort persists, consult a physician. Caution: Your device contains a Class 1 LED laser product. Use of controls or adjustments or performance of procedures other than those specified in the design of the product/testing might result in hazardous LED laser radiation output power/
exposure. Electrical safety Charge the smartphone using only charging accessories provided by BlackBerry or specifically approved by BlackBerry for use with this smartphone. Do not use charging accessories that do not comply with CTIA Certification Requirements for Battery System Compliance to IEEE Std 1725, as they might present a risk of fire, explosion, battery leakage, or other hazard, which could cause serious harm, death, or property loss, and might invalidate any warranty. Approved charging accessory models for the BlackBerry Passport smartphone Charging cables: HDW-50071-001, HDW-50071-002, HDW-50071-003, HDW-50071-004, HDW-51800-001, HDW-51800-002, HDW-59105-001 AC chargers: HDW-46445-001, HDW-46446-001, HDW-46447-001, HDW-46448-001, HDW-46449-001, HDW-46450-001, HDW-46451-001, HDW-58920-001, HDW-58921-001, HDW-58922-001, HDW-58923-001, HDW-58924-001, HDW-58925-001, HDW-58926-001 Battery chargers: HDW-54535-001 Use the charging accessories provided with the smartphone or any other BlackBerry approved charging accessories only from the type of power source indicated on the marking label. Before you use any power supply, verify that the mains voltage is in accordance with the voltage printed on the power supply. Connect the smartphone only to CTIA certified adapters, products that bear the USB-IF logo, or products that have completed the USB-IF compliance program. Do not overload power outlets, extension cords, or convenience receptacles because this might result in a risk of fire or electric shock. To reduce the risk of damage to the cord or the plug, pull the plug rather than the cord when you disconnect the charging accessory from the power outlet or convenience receptacle. Protect the power cord from being walked on or pinched, particularly at convenience receptacles and the point where the power cord connects to the smartphone. Always route the power cord in a way that reduces the risk of injury to others, such as tripping or choking. Unplug charging accessories during lightning storms or when not being used. Do not use charging accessories outside or in any area exposed to the elements. For more information about connecting the power supply, see the documentation that came with your smartphone. To buy accessories for your smartphone, contact your wireless service provider or visit www.shopblackberry.com. Battery safety Your smartphone contains a non-removable lithium-ion battery. Do not attempt to remove the battery. Removing the battery will void the Limited Warranty for your smartphone and could cause damage to the battery. The battery might present a fire, explosion, chemical burn, or other hazard if mistreated. Do not put your battery in contact with liquids. Do not heat the battery above 140F (60C). Heating the battery above 140F (60C) could cause the battery to catch fire or explode. Do not expose the smartphone and its battery to fire or other external heat sources, such as hot plates, stove tops, space heaters, or ovens, because this could cause fire or explosion. Do not attempt to insert foreign objects into the battery. Do not remanufacture, disassemble, modify, crush, puncture, bend, or shred the battery. If the battery has been remanufactured, disassembled, modified, crushed, punctured, or altered in any other way, cease use of the battery immediately. Do not short-circuit the battery or allow metallic or conductive objects to contact the battery terminals. Do not dispose of your smartphone in a fire because this might cause an explosion resulting in serious injury, death, or property loss. Caution: Do not attempt to remove the battery. BlackBerry specifies batteries for use in smartphones in compliance with IEEE Std 1725. Use of any other batteries might present a risk of fire, explosion, battery leakage, or other hazard. Please ensure you dispose of used batteries according to the instructions set out in this document. Turn off your smartphone on aircrafts. Using your smartphone on an aircraft might affect aircraft instrumentation, communication, and performance; might disrupt the network; might otherwise be dangerous to the operation of the aircraft, its crew, and its passengers; and might be illegal. When one of these icons appears on your smartphone, an error has occurred with either the battery or the battery connection. Return your smartphone to qualified service personnel for repair. Driving and walking safely Do not use your smartphone while you drive. Give your full attention to driving; driving safely is your first responsibility. You are responsible for knowing and obeying the laws and regulations regarding the use of wireless devices in the areas where you drive. Store your smartphone safely before driving your vehicle. If your vehicle is equipped with an air bag, do not place your smartphone or any accessories above the air bag, or in the air bag deployment area. If the air bag inflates, serious injury could result. Radio frequency signals might affect improperly installed or inadequately shielded electronic systems in motor vehicles. Check with the vehicle manufacturer or its representative. If any equipment has been added to your vehicle, you should also consult the manufacturer of that equipment for information on radio frequency signals. Do not use your smartphone while walking or engaging in any activity that requires your full attention. Inattention to traffic or other pedestrian hazards could result in serious harm, death, or property loss. Accessories Use only those accessories approved by BlackBerry for use with this particular smartphone model. Using any accessories not approved might invalidate any approval or warranty, might result in the smartphone becoming inoperative, and might be dangerous. Carrying solutions: Your smartphone might not come with a holster (body-worn accessory). If you wear your smartphone on your body, always put your smartphone in a smartphone holster equipped with an integrated belt clip supplied or approved by BlackBerry. If you do not use a holster equipped with an integrated belt clip supplied or approved by BlackBerry when you carry your smartphone, keep your smartphone at least 0.59 in. (15 mm) from your body when the smartphone is transmitting. When using any data feature of your smartphone (for example, email messages, PIN messages, MMS messages, or browser service), with or without a USB cable, hold your smartphone at least 0.59 in. (15 mm) from your body. Using accessories that are not supplied by or approved by BlackBerry might cause your smartphone to exceed radio frequency exposure guidelines. The long-term effects of exceeding radio frequency exposure standards might present a risk of serious harm. For more information about radio frequency exposure, see the "Compliance information" section of this document. Most BlackBerry approved carrying solutions for smartphones (for example, holsters, totes, and pouches) incorporate a magnet. Do not place items containing magnetic strip components, such as debit cards, credit cards, hotel key cards, phone cards, or similar items, near such carrying solutions. The magnet might damage or erase the data stored on the magnetic strip. Magnetometer Your smartphone includes a magnetometer. The magnetometer is used by applications such as the Compass. Magnets or devices that contain magnets, such as holsters, headphones, or monitors, might negatively affect the accuracy of the magnetometer. Do not rely on applications that use the magnetometer to determine your location, particularly in an emergency situation. Media Certain jurisdictions might prohibit or restrict your use of certain features on your smartphone. When taking, processing, or using pictures, obey all laws, regulations, procedures, and policies, including, without limitation, any applicable copyright, personal privacy, trade secret, or security laws that may be in place in your jurisdiction. Honor the personal rights of others. Copyright protections might prevent you from copying, modifying, transferring, or forwarding some pictures, music (including ring tones), or other content. Audio files: Permanent hearing loss might occur if you listen to audio files at high volumes, particularly with headphones. Avoid increasing the volume of your headphones to block out noisy surroundings. If you experience ringing in your ears or muffled speech, consult a physician. Camera: If your smartphone has a camera, do not aim the camera directly at the sun or any other bright light. Doing so could cause serious damage to your eyes or damage your smartphone. When using the camera flash, keep the camera flash LED aperture at least 19.69 in. (50 cm) from the subject's eyes. Antenna Use only the supplied integrated antenna. Unauthorized antenna modifications or attachments could damage the smartphone and might violate U.S. Federal Communications Commission (FCC) regulations. Interference with electronic equipment Most modern electronic equipment is shielded from radio frequency signals. However, certain electronic equipment might not be shielded against the radio frequency signals from your smartphone. Pacemakers: Consult a physician or the manufacturer of your pacemaker if you have any questions regarding the effect of radio frequency signals on your pacemaker. Verify that you are using your smartphone in accordance with the safety requirements associated with your particular pacemaker, which might include the following requirements: always keep your smartphone more than 7.88 inches (20 cm) from the pacemaker when your smartphone is turned on, do not carry your smartphone in your breast pocket, and use the ear opposite the pacemaker for making and receiving calls on your smartphone to minimize the potential interference. If you have any reason to suspect that interference is taking place, turn off all wireless connections on your smartphone immediately, stop using your smartphone, and consult a physician. Hearing aids: Some digital wireless devices might interfere with some hearing aids. In the event of such interference, consult your wireless service provider or contact the manufacturer of your hearing aid to discuss alternatives. Your smartphone includes a magnetometer, which is used by applications such as the Compass. If an application that uses the magnetometer causes interference with your hearing aid, close the application. Other medical devices: If you use any other personal medical device, consult the manufacturer to determine if your medical device is adequately shielded from external radio frequency energy. Your physician might be able to assist you in obtaining this information. Health care facilities: Turn off all wireless connections on your smartphone in health care facilities when any regulations posted in these areas instruct you to do so. Hospitals or health care facilities might be using equipment that could be sensitive to external radio frequency energy. Aircraft: Federal Aviation Administration (FAA) and Federal Communications Commission (FCC) regulations prohibit using the radio of wireless devices while in the air. Turn off all wireless connections on your smartphone before boarding an aircraft. The effect of using the smartphone with wireless connections turned on in an aircraft is unknown. Such use might affect aircraft instrumentation, communication, and performance, might disrupt the network, might otherwise be dangerous to the operation of the aircraft, and might be illegal. With all wireless connections on your smartphone turned off, use only nonradio based device applications in accordance with airline regulations for electronic devices. Dangerous areas Your smartphone is not an intrinsically safe device and is not suitable for use in hazardous environments, where intrinsically safe devices are required, including without limitation, in the presence of gas fumes, explosive dust situations, operation of nuclear facilities, aircraft navigation or communication services, air traffic control, and life support or weapons systems. Potentially explosive atmospheres: If you are in any area with a potentially explosive atmosphere, turn off all wireless connections on your smartphone and obey all signs and instructions. Sparks in such areas could cause an explosion or fire resulting in bodily injury or even death. Areas with a potentially explosive atmosphere are often, but not always, clearly marked. They include fueling areas such as gasoline or petrol stations; below deck on boats; fuel or chemical transfer or storage facilities; vehicles using liquefied petroleum gas, such as propane or butane; areas where the air contains chemicals or particles, such as grain, dust, or metal powders; and any other area where you would normally be advised to turn off your vehicle engine. Do not use the phone on your smartphone to report a gas leak in the vicinity of the leak. Leave the area and make the call from a safe location, if the phone is available and active on your smartphone. SWD-20140630155612920 | RGY181LW PRINTSPEC-153 all-001 Blasting areas: When in a "blasting area" or an area that indicates that two-way radios should be turned off, to avoid interfering with blasting operations, turn off all wireless connections on your smartphone and obey all signs and instructions. Operating and storage temperatures Your smartphone and smartphone charger are designed to be operated and stored within the temperatures outlined below:
Smartphone operating: 32 to 95F (0 to 35C) Smartphone storage (less than 3 months): -4 to 95F (-20 to 35C) Smartphone storage (3 months or more): 71.6 to 82.4F (22 to 28C) Charger operating: 32 to 95F (0 to 35C) Charger storage: -22 to 167F (-30 to 75C) Usage or storage of your smartphone or smartphone accessories outside of the recommended temperature ranges could cause your smartphone to become hot which could result in serious injury or death, or could cause damage to the smartphone, the accessories, or the lithium-ion battery. Keep your smartphone or smartphone accessories away from heat sources, such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat. If you are not going to use your smartphone for more than two weeks, turn off the power. Smartphone cleaning and repair Cleaning: Do not use liquid, aerosol cleaners, or solvents on or near your smartphone or smartphone accessories, including the battery. Clean only with a soft dry cloth. Disconnect any cables from the computer and unplug any charging accessories from the electrical outlet before cleaning either your smartphone or the charging accessory. Repair: Do not attempt to modify, disassemble, or service your smartphone or any charging accessory. Do not attempt to replace your non-removable battery. Only qualified service personnel should perform repairs or battery replacements to your smartphone or charging accessories, and should use only the battery that BlackBerry specifies for use with your particular smartphone model. If any of the following situations occur, disconnect the power supply cables from the computer or electrical outlet and take your smartphone or charging accessory for service to qualified service personnel:
The power supply cord, plug, or connector is damaged. Liquid has been spilled or objects have fallen into the smartphone or charging accessory. The smartphone or charging accessory has been exposed to rain or water. The smartphone or charging accessory becomes very hot to the touch. The smartphone or charging accessory has been dropped or damaged in any way. The smartphone or charging accessory does not operate normally by following the instructions in the user documentation. The smartphone or charging accessory exhibits a distinct change in performance. To reduce the risk of fire or electric shock, adjust only those controls that are covered in the user documentation for your smartphone. An improper adjustment of other controls might cause damage and will often require extensive work by a qualified technician to restore your smartphone, charging accessory, or any other accessory to normal operation. Failure to observe all safety instructions contained in the user documentation for your smartphone will void the Limited Warranty and might lead to suspension or denial of services to the offender, legal action, or both. Smartphone and battery disposal Do not dispose of either your smartphone or the battery in household waste bins or in a fire. Your smartphone and battery are recyclable where facilities exist. This symbol is not intended to indicate the use of recycled materials. In the United States and Canada, you can recycle your smartphone and battery through the Call2Recycle program. For more information, in the United States visit www.call2recycle.org and in Canada visit www.call2recycle.ca. For information about returning your smartphone and accessories to BlackBerry for recycling and safe disposal, from a browser on your computer, visit www.blackberry.com/recycling or https://tradeup.blackberry.com. The recycling and trade-
up programs are only available in certain areas. If these programs are not offered in your area, check with your local government for regulations regarding the proper disposal of electronic products. Dispose of your smartphone and its battery in accordance with the laws and regulations in your area governing disposal of such cell types. Compliance information Exposure to radio frequency signals The smartphone radio is a low-power radio transmitter and receiver. It is designed to comply with Federal Communications Commission (FCC), Industry Canada (IC), and The Council of the European Union guidelines and limits, as well as other relevant international guidelines regarding safety levels of radio frequency exposure for wireless devices. These guidelines were developed by independent scientific experts, governments, and organizations including the Institute of Electrical and Electronics Engineers Standard (IEEE), National Council on Radiation Protection and Measurements (NCRP), and International Commission on Non-Ionizing Radiation Protection (ICNIRP). To maintain compliance with FCC, IC, EU, and other relevant international radio frequency exposure guidelines and limits, keep the smartphone at least 0.59 in. (1.5 cm) away from your body. When you carry the smartphone on your body, use only accessories equipped with an integrated belt clip that are supplied or approved by BlackBerry. If you use a body-worn accessory not supplied by BlackBerry, verify that the accessory does not contain metal and keep the smartphone at least 0.59 in. (1.5 c m) from your body. To reduce radio frequency exposure: (i) use the smartphone in areas where there is a strong wireless signal; (ii) use hands-
free options; and (iii) reduce the amount of time spent on calls, or send an email, text message, or BBM message instead. Specific absorption rate data THIS WIRELESS DEVICE MODEL MEETS GOVERNMENT REQUIREMENTS FOR EXPOSURE TO RADIO WAVES WHEN USED AS DIRECTED IN THIS SECTION. The smartphone is designed and manufactured not to exceed the emission limits for exposure to radio frequency (RF) energy set by the Federal Communications Commission (FCC) of the U.S. Government, and recommended by The Council of the European Union when used as directed in the previous section. These limits are part of comprehensive guidelines and establish permitted levels of RF energy for the general population. The guidelines are based on standards that were developed by independent scientific organizations through periodic and thorough evaluation of scientific studies. The exposure standard for wireless devices employs a unit of measurement known as the Specific Absorption Rate, or SAR. The SAR limit set by the FCC is 1.6W/kg*. The SAR limit recommended by The Council of the European Union is 2.0W/kg**. Tests for SAR are conducted using standard operating positions specified by the FCC with the device transmitting at its highest certified power level in all tested frequency bands. Although the SAR is determined at the highest certified power level, the actual SAR level of the device while operating can be well below the maximum value. This is because the device is designed to operate at multiple power levels so as to use only the power required to reach the network. In general, the closer you are to a wireless base station antenna, the lower the power output. The highest SAR value for this smartphone when tested for use at the ear is:
Smartphone SAR (W/kg) for 1 g
(FCC/IC) SAR (W/kg) for 1 g
(India) SAR (W/kg) for 10 g
(R&TTE) BlackBerry Passport SQW100-1 smartphone (model number RGY181LW) 0.58 0.50 0.33 The highest SAR value for this smartphone when tested both in a BlackBerry approved holster with an integrated belt clip and at a distance of 0.59 inch (1.5 cm) from the body, is:
Smartphone SAR (W/kg) for 1 g
(FCC/IC) SAR (W/kg) for 1 g
(India) SAR (W/kg) for 10 g
(R&TTE) BlackBerry Passport SQW100-1 smartphone (model number RGY181LW) 1.45 1.18 0.49 When operating in Mobile Hotspot mode, the highest SAR value for this smartphone, when tested in a BlackBerry approved holster with an integrated belt clip, is:
Smartphone SAR (W/kg) for 1 g (FCC/IC) BlackBerry Passport SQW100-1 smartphone (model number RGY181LW) 1.44 Body-worn measurements (recommended separation distances) differ among wireless devices, including smartphones, depending upon supplied or available accessories and applicable FCC, IC, and The Council of the European Union requirements. The FCC has granted an Equipment Authorization for this smartphone based on reported SAR levels complying with the FCC radio frequency emission guidelines when the smartphone is used as directed in this section. SAR information for this smartphone is on file with the FCC and can be found under the Display Grant section of www.fcc.gov/oet/ea after searching for the FCC ID for your smartphone listed below. Smartphone FCC ID BlackBerry Passport SQW100-1 smartphone (model number RGY181LW) L6ARGY180LW Additional information on SAR can be found at www.ctia.org (CTIA - The Wireless Association), or www.tele.soumu.go.jp/e/
index.htm (Telecommunications Bureau of the Ministry of Internal Affairs and Communications). ___________________________________
* In the United States and Canada, the SAR limit for mobile devices used by the public is 1.6W/kg averaged over 1 g of tissue for the body or head (4.0W/kg averaged over 10 g of tissue for the extremities - hands, wrists, ankles, and feet).
** In Europe, the SAR limit for mobile devices used by the public is 2.0W/kg averaged over 10 g of tissue for the body or head
(4.0W/kg averaged over 10 g of tissue for the extremities - hands, wrists, ankles, and feet). Studies suggest that the standard incorporates a substantial margin of safety to give additional protection for the public and to account for any variations in measurements. FCC compliance statement (United States) FCC Class B Part 15 This smartphone complies with Part 15 of the Federal Communications Commission (FCC) Rules. Operation is subject to the following two conditions: (1) this smartphone may not cause harmful interference, and (2) this smartphone must accept any interference received, including interference that may cause undesired operation. Caution: Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the users authority to operate this equipment. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturers instructions, may cause interference harmful to radio communications. There is no guarantee, however, that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning on and turning off the equipment, the user is encouraged to try to correct the interference by one or more of the following measures: reorient or relocate the receiving antenna, increase the separation between the equipment and receiver, connect the equipment to an outlet on a circuit different from that to which the receiver is connected, or consult the dealer or an experienced radio or TV technician for help. US Information Concerning the Federal Communications Commission ("FCC") Requirements for Hearing Aid Compatibility with Wireless Devices When wireless devices are used near hearing devices (such as hearing aids and cochlear implants), users may detect a buzzing, humming, or whining noise. Some hearing devices are more immune than others to this interference, and wireless devices also vary in the amount of interference that they generate. The wireless telephone industry has developed ratings to assist hearing device users in finding wireless devices that may be compatible with their hearing devices. Not all wireless devices have been rated. Wireless devices that are rated will have the rating displayed on the box together with other relevant approval markings. The ratings are not guarantees. Results will vary depending on the user's hearing device and hearing loss. If your hearing device is vulnerable to interference, you may not be able to use a rated wireless device successfully. Consulting with your hearing health professional and testing the wireless device with your hearing device is the best way to evaluate it for your personal needs. This smartphone has been tested and rated for use with hearing aids for some of the wireless technologies that the smartphone uses. However, other wireless technologies may be used in this smartphone that have not been tested for use with hearing aids. It is important to try the different features of your smartphone thoroughly and in different locations to determine if you hear any interfering noise when using this smartphone with your hearing aid or cochlear implant. Consult your wireless service provider about its return and exchange policies, and for information about hearing aid compatibility. How the ratings work M-Ratings: Wireless devices rated M3 or M4 meet FCC requirements and are likely to generate less interference to hearing devices than wireless devices that are not labeled. M4 is the better or higher of the two ratings. T-Ratings: Wireless devices rated T3 or T4 meet FCC requirements and are likely to be more usable with a hearing device's telecoil ("T Switch" or "Telephone Switch") than unrated wireless devices. T4 is the better or higher of the two ratings. (Note that not all hearing devices have telecoils in them.) Hearing devices may also be measured for immunity to this type of interference. Your hearing device manufacturer or hearing health professional may help you find results for your hearing device. The more immune your hearing aid is, the less likely you are to experience interference noise from wireless devices. For more information about the actions that the FCC has taken with regard to hearing aid compatibility with wireless devices and other steps that the FCC has taken to ensure that individuals with disabilities have access to telecommunications services, visit www.fcc.gov/cgb/dro. Industry Canada certification This smartphone complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following conditions: (1) this smartphone may not cause interference, and (2) this smartphone must accept any interference, including interference that may cause undesired operation of the smartphone. The BlackBerry Passport SQW100-1 smartphone (model number RGY181LW) complies with Industry Canada RSS 102, RSS 130, RSS 132, RSS 133, RSS 139, RSS 199, RSS-GEN, and RSS 210 under certification number 2503A-RGY180LW. The smartphone for operation in the band 5150-5250 MHz is only for indoor use to reduce the potential for harmful interference to co-channel mobile satellite systems. The maximum antenna gain permitted for smartphones in the bands 5250-5350 MHz and 5470-5725 MHz shall comply with the EIRP limit. The maximum antenna gain permitted for smartphones in the band 5725-5825 MHz shall comply with the EIRP limits specified for point-to-point and non point-to-point operation as appropriate. Be advised that high-power radars are allocated as primary users (i.e. priority users) of the bands 5250-5350 MHz and 5650-5850 MHz and that these radars could cause interference and/or damage to LE-LAN smartphones. Class B compliance This smartphone complies with the Class B limits for radio noise emissions as set out in the interference-causing equipment standard entitled Information Technology Equipment (ITE) Limits and methods of measurement, ICES-003 of Industry Canada. EU regulatory conformance BlackBerry hereby declares that this smartphone is in compliance with the essential requirements and other relevant provisions of Radio and Telecommunications Terminal Equipment (R&TTE) Directive 1999/5/EC. BlackBerry Passport SQW100-1 smartphone (model number RGY181LW):
The Declaration of Conformity made under Directive 1999/5/EC (HG nr.88/2003) is available for viewing at the following location in the EU community: www.blackberry.com/go/declarationofconformity. BlackBerry UK Limited 200 Bath Road Slough, Berkshire SL1 3XE United Kingdom If you have a Wi-Fi enabled smartphone, your smartphone may be operated on Wi-Fi networks in all European Union member countries. This equipment may be operated in Turkey. The Official Journal of the European Union Commission Decision of 12 February 2007 states that in the frequency band 5.150 to 5.350 GHz, wireless access systems (WAS), including radio local area networks (RLANs), shall be restricted to indoor use. Since the creation of a network is within the domain of the wireless access point and the access point is a master device, this smartphone never initiates the creation of a network or attaches to a network in ad-hoc mode in the 5.150 to 5.350 GHz frequency band. Additional regulatory conformance Specific details about compliance to the standards and regulatory bodies for your smartphone may be obtained from BlackBerry. The laser sensor module used in this smartphone is in conformity with the following International Electrotechnical Commission (IEC) standard: IEC/EN 60825-1 2007-03 ED 2.0. For additional Type Approval information, go to the Regulatory Approvals drop-down list on the About screen in the Settings app on your smartphone. Product information: BlackBerry Passport SQW100-1 smartphone Mechanical properties:
Weight: approximately 6.9 oz (194.4 g) including lithium-ion cell battery Size (L x W x H): 5 x 3.6 x 0.4 in. (128 x 90.3 x 9.3 mm) 3 GB memory, 32 GB application storage, microSD card slot The following laser sensor module properties might apply to your smartphone:
Class 1 laser product Maximum average radiated power: 0.18 mW Power specifications:
Non-removable, rechargeable lithium-ion cell battery Supports 3V, 1.8V nano SIM cards Port compatibility for data synchronization and charging: micro USB 2.0, micro USB 3.0 Mobile network radio specifications:
Octa-band LTE support: LTE 700, LTE 800, LTE 900, LTE 1800, LTE 1900, LTE 2100, LTE 2300, LTE 2600 MHz bands Penta-band HSPA+ support: UMTS 800/UMTS 850, UMTS 900, PCS 1900, IMT 2100 MHz bands Power class: Class 1 (PCS 1900), Class E2 (PCS 1900), Class 3 (UMTS, LTE) Transmitting frequency: 704 to 716 MHz, 824 to 849 MHz, 832 to 862 MHz, 880 to 915 MHz, 880 to 950 MHz, 1710 to 1755 MHz, 1710 to 1785 MHz, 1850 to 1910 MHz, 1920 to 1980 MHz, 2500 to 2570 MHz Receiving frequency: 734 to 746 MHz, 791 to 821 MHz, 925 to 960 MHz, 1805 to 1880 MHz, 1930 to 1990 MHz, 2110 to 2155 MHz, 2110 to 2170 MHz, 2300 to 2400 MHz, 2570 to 2620 MHz, 2620 to 2690 MHz Wi-Fi network radio specifications:
Wireless LAN standard: IEEE 802.11a, IEEE 802.11ac, IEEE 802.11b, IEEE 802.11g, IEEE 802.11k, IEEE 802.11n, IEEE 802.11r Transmitting and receiving frequency for IEEE 802.11b/IEEE 802.11g/IEEE 802.11k/IEEE 802.11n/IEEE 802.11r: 2.412 to 2.472 GHz Transmitting and receiving frequency for IEEE 802.11a/IEEE 802.11ac/IEEE 802.11k/IEEE 802.11n/IEEE 802.11r: 5.180 to 5.825 GHz Bluetooth radio specifications:
Single-band support: ISM 2.4 GHz Transmitting and receiving frequency: 2402 to 2480 MHz Bluetooth Class 1 If your smartphone supports NFC technology, the following specifications apply:
Operating frequency: 13.56 MHz Supported modes: reader/writer, card emulation, peer-to-peer Product information: BlackBerry Z20 STM100-2 smartphone Mechanical properties:
Weight: approximately 6.1 oz (174 g) including lithium-ion cell battery Size (L x W x H): 5.7 x 2.9 x 0.4 in. (144 x 72.8 x 9.5 mm) 2 GB memory, 16 GB application storage, micro SD card slot Power specifications:
Non-removable, rechargeable lithium-ion cell battery Supports 4FF nano SIM cards Port compatibility for data synchronization and charging: micro USB 2.0 Mobile network radio specifications:
Sexa-band LTE support: LTE 700, LTE 850, LTE 1700, LTE 1900, LTE 2100, LTE 2600 MHz bands Quadri-band HSPA+ support: UMTS 800/UMTS 850, AWS 1700, PCS 1900, IMT 2100 MHz bands Quadri-band GSM support: GSM 850, GSM 900, DCS 1800, PCS 1900 MHz bands Power class: Class 1 (DCS 1800, PCS 1900), Class 3 (UMTS, LTE), Class 4 (GSM 850) as defined in GSM 5.05, Class 4 (GSM 900) as defined in GSM 02.06, Class E2 (GSM 850, GSM 900, DCS 1800, PCS 1900) Transmitting frequency: 704 to 716 MHz, 777 to 787 MHz, 824 to 849 MHz, 880 to 915 MHz, 1710 to 1755 MHz, 1710 to 1785 MHz, 1850 to 1910 MHz, 1850 to 1915 MHz, 1920 to 1980 MHz, 2500 to 2570 MHz Receiving frequency: 734 to 746 MHz, 746 to 756 MHz, 869 to 894 MHz, 925 to 960 MHz, 1805 to 1880 MHz, 1930 to 1990 MHz, 1930 to 1995 MHz, 2110 to 2155 MHz, 2110 to 2170 MHz, 2620 to 2690 MHz Wi-Fi network radio specifications:
Wireless LAN standard: IEEE 802.11b, IEEE 802.11g, IEEE 802.11n Transmitting and receiving frequency for IEEE 802.11b/IEEE 802.11g/IEEE 802.11n: 2.412 to 2.472 GHz Bluetooth radio specifications:
Single-band support: ISM 2.4 GHz Transmitting and receiving frequency: 2402 to 2480 MHz Bluetooth Class 1.5 Product information: BlackBerry Z20 STM100-1 smartphone Mechanical properties:
Weight: approximately 6.1 oz (174 g) including lithium-ion cell battery Size (L x W x H): 5.7 x 2.9 x 0.4 in. (144 x 72.8 x 9.5 mm) 2 GB memory, 16 GB application storage, micro SD card slot Power specifications:
Non-removable, rechargeable lithium-ion cell battery Supports 3V, 1.8V micro SIM cards Port compatibility for data synchronization and charging: micro USB 2.0 Mobile network radio specifications:
Penta-band LTE support: LTE 800, LTE 900, LTE 1800, LTE 2100, LTE 2600 MHz band Quad-band HSPA support: UMTS 800/UMTS 850, UMTS 900, PCS 1900, IMT 2100 MHz band Quad-band GSM support: GSM 850, GSM 900, DCS 1800, PCS 1900 MHz band Power class: Class 1 (DCS 1800, PCS 1900), Class 3 (UMTS, LTE), Class 4 (GSM 850) as defined in GSM 5.05, Class 4 (GSM 900) as defined in GSM 02.06, Class E2 (GSM 850, GSM 900, DCS 1800, PCS 1900) Transmitting frequency: 824 to 849 MHz, 832 to 862 MHz, 880 to 915 MHz, 1710 to 1785 MHz, 1850 to 1910 MHz, 1920 to 1980 MHz, 2500 to 2570 MHz Receiving frequency: 791 to 821 MHz, 869 to 894 MHz, 925 to 960 MHz, 1805 to 1880 MHz, 1930 to 1990 MHz, 2110 to 2170 MHz, 2620 to 2690 MHz Wi-Fi network radio specifications:
Wireless LAN standard: IEEE 802.11b, IEEE 802.11g, IEEE 802.11n Transmitting and receiving frequency for IEEE 802.11b/IEEE 802.11g/IEEE 802.11n: 2.412 to 2.472 GHz Bluetooth radio specifications:
Single-band support: ISM 2.4 GHz Transmitting and receiving frequency: 2402 to 2480 MHz Bluetooth Class 1.5 Legal notice 2014 BlackBerry. All rights reserved. BlackBerry and related trademarks, names and logos are the property of BlackBerry Limited and are registered and/or used in the U.S. and countries around the world. ANSI is a trademark of the American National Standards Institute. Bluetooth is a trademark of Bluetooth SIG. Call2Recycle is a trademark of Call2Recycle, Inc. CTIA - The Wireless Association is a trademark of CTIA - The Wireless Association. GSM is a trademark of the GSM MOU Association. IEEE Std 1725, IEEE, 802.11a, 802.11b, 802.11g, 802.11k, 802.11r, and 802.11n are trademarks of the Institute of Electrical and Electronics Engineers, Inc. LTE and UMTS are trademarks of European Telecommunications Standards Institute (ETSI). Wi-Fi is a trademark of the Wi-Fi Alliance. All other trademarks are the property of their respective owners. This documentation including all documentation incorporated by reference herein such as documentation provided or made available at www.blackberry.com/go/docs is provided "as is" and without condition, endorsement, guarantee, representation or warranty, or liability of any kind by BlackBerry Limited and its affiliated companies, all of which are expressly disclaimed to the maximum extent permitted by applicable law in your jurisdiction. The terms of use of any BlackBerry product or service are set out in a separate license or other agreement with BlackBerry applicable thereto. NOTHING IN THIS DOCUMENTATION IS INTENDED TO SUPERSEDE ANY EXPRESS WRITTEN AGREEMENTS OR WARRANTIES PROVIDED BY BLACKBERRY FOR PORTIONS OF ANY BLACKBERRY PRODUCT OR SERVICE OTHER THAN THIS DOCUMENTATION. BlackBerry Limited 2200 University Avenue East Waterloo, Ontario Canada N2K 0A7 BlackBerry UK Limited 200 Bath Road Slough, Berkshire SL1 3XE United Kingdom Published in Canada
frequency | equipment class | purpose | ||
---|---|---|---|---|
1 | 2014-07-30 | 2412 ~ 2462 | DTS - Digital Transmission System | Original Equipment |
2 | JBP - Part 15 Class B Computing Device Peripheral | |||
3 | 1860 ~ 1900 | PCE - PCS Licensed Transmitter held to ear | ||
4 | 5745 ~ 5825 | NII - Unlicensed National Information Infrastructure TX | ||
5 | 13.56 ~ 13.56 | DXX - Part 15 Low Power Communication Device Transmitter | ||
6 | 2402 ~ 2480 | DSS - Part 15 Spread Spectrum Transmitter |
app s | Applicant Information | |||||
---|---|---|---|---|---|---|
1 2 3 4 5 6 | Effective |
2014-07-30
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1 2 3 4 5 6 | Applicant's complete, legal business name |
BlackBerry Limited
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1 2 3 4 5 6 | FCC Registration Number (FRN) |
0006040703
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1 2 3 4 5 6 | Physical Address |
2200 University Avenue East
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1 2 3 4 5 6 |
Waterloo, Ontario, N/A N2K 0A7
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1 2 3 4 5 6 |
Canada
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app s | TCB Information | |||||
1 2 3 4 5 6 | TCB Application Email Address |
V******@babt.com
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1 2 3 4 5 6 | TCB Scope |
A4: UNII devices & low power transmitters using spread spectrum techniques
|
||||
1 2 3 4 5 6 |
A1: Low Power Transmitters below 1 GHz (except Spread Spectrum), Unintentional Radiators, EAS (Part 11) & Consumer ISM devices
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1 2 3 4 5 6 |
B1: Commercial mobile radio services equipment in the following 47 CFR Parts 20, 22 (cellular), 24,25 (below 3 GHz) & 27
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app s | FCC ID | |||||
1 2 3 4 5 6 | Grantee Code |
L6A
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1 2 3 4 5 6 | Equipment Product Code |
RGY180LW
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app s | Person at the applicant's address to receive grant or for contact | |||||
1 2 3 4 5 6 | Name |
J****** W**** J******
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1 2 3 4 5 6 | Title |
Team Lead, RF Design
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1 2 3 4 5 6 | Telephone Number |
519-4********
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1 2 3 4 5 6 | Fax Number |
519-8********
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1 2 3 4 5 6 |
j******@blackberry.com
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app s | Technical Contact | |||||
n/a | ||||||
app s | Non Technical Contact | |||||
n/a | ||||||
app s | Confidentiality (long or short term) | |||||
1 2 3 4 5 6 | Does this application include a request for confidentiality for any portion(s) of the data contained in this application pursuant to 47 CFR § 0.459 of the Commission Rules?: | Yes | ||||
1 2 3 4 5 6 | Long-Term Confidentiality Does this application include a request for confidentiality for any portion(s) of the data contained in this application pursuant to 47 CFR § 0.459 of the Commission Rules?: | Yes | ||||
1 2 3 4 5 6 | If so, specify the short-term confidentiality release date (MM/DD/YYYY format) | 10/13/2014 | ||||
if no date is supplied, the release date will be set to 45 calendar days past the date of grant. | ||||||
app s | Cognitive Radio & Software Defined Radio, Class, etc | |||||
1 2 3 4 5 6 | Is this application for software defined/cognitive radio authorization? | No | ||||
1 2 3 4 5 6 | Equipment Class | DTS - Digital Transmission System | ||||
1 2 3 4 5 6 | JBP - Part 15 Class B Computing Device Peripheral | |||||
1 2 3 4 5 6 | PCE - PCS Licensed Transmitter held to ear | |||||
1 2 3 4 5 6 | NII - Unlicensed National Information Infrastructure TX | |||||
1 2 3 4 5 6 | DXX - Part 15 Low Power Communication Device Transmitter | |||||
1 2 3 4 5 6 | DSS - Part 15 Spread Spectrum Transmitter | |||||
1 2 3 4 5 6 | Description of product as it is marketed: (NOTE: This text will appear below the equipment class on the grant) | Mobile phone with GSM/GPRS/EDGE 850/1900, WCDMA/HSPA FDD 2, 4, 5, LTE Bands 2, 4, 5, 13, 17, 802.11 a/b/g/n/ac, Bluetooth, NFC, FM Radio and GPS. | ||||
1 2 3 4 5 6 | Related OET KnowledgeDataBase Inquiry: Is there a KDB inquiry associated with this application? | No | ||||
1 2 3 4 5 6 | Modular Equipment Type | Does not apply | ||||
1 2 3 4 5 6 | Purpose / Application is for | Original Equipment | ||||
1 2 3 4 5 6 | Composite Equipment: Is the equipment in this application a composite device subject to an additional equipment authorization? | Yes | ||||
1 2 3 4 5 6 | Related Equipment: Is the equipment in this application part of a system that operates with, or is marketed with, another device that requires an equipment authorization? | No | ||||
1 2 3 4 5 6 | Grant Comments | Output power is conducted. This device and its antenna(s) must not be co-located or operated in conjunction with any antenna or transmitter except in accordance with FCC multi-transmitter RF exposure procedures. SAR compliance for body worn operating configurations must be restricted to belt-clips and holsters described in this filing, or which maintain a minimum separation distance of 1.5 cm and which contain no metallic component in the assembly. End-users must be informed of the body-worn operating requirements for satisfying RF exposure compliance. The highest reported SAR for head, body-worn accessory, personal wireless router (hotspot mode) and simultaneous transmission use conditions are 0.58 W/kg, 1.45 W/kg, 0.42 W/kg and 1.56 W/kg, respectively. HAC Rating: M4-2011. | ||||
1 2 3 4 5 6 | Output power listed is ERP for Part 22H and EIRP for Parts 24E & 27. This device and its antenna(s) must not be co-located or operated in conjunction with any antenna or transmitter except in accordance with FCC multi-transmitter RF exposure procedures. SAR compliance for body worn operating configurations must be restricted to belt-clips and holsters described in this filing, or which maintain a minimum separation distance of 1.5 cm and which contain no metallic component in the assembly. End-users must be informed of the body-worn operating requirements for satisfying RF exposure compliance. The highest reported SAR levels for head, body-worn accessory, personal wireless router (hotspot mode) and simultaneous transmission use conditions are 0.55 W/kg, 0.67 W/kg, 1.40 W/kg and 1.56 W/kg, respectively. HAC Rating: M4-2011. This device contains functions that are not operational in the U.S. Territories. This filing is only applicable for U.S. operations. | |||||
1 2 3 4 5 6 | Output power is conducted. Slave device without radar detection per 15.407 definition This device and its antenna(s) must not be co-located or operated in conjunction with any antenna or transmitter except in accordance with FCC multi-transmitter RF exposure procedures. SAR compliance for body worn operating configurations must be restricted to belt-clips and holsters described in this filing, or which maintain a minimum separation distance of 1.5 cm and which contain no metallic component in the assembly. End-users must be informed of the body-worn operating requirements for satisfying RF exposure compliance. The highest reported SAR for head, body-worn accessory, personal wireless router (hotspot mode) and simultaneous transmission use conditions are 0.51 W/kg, 1.45 W/kg, 0.16 W/kg and 1.56 W/kg, respectively. HAC Rating: M4-2011. | |||||
1 2 3 4 5 6 | Output power is conducted. This device and its antenna(s) must not be co-located or operated in conjunction with any antenna or transmitter except in accordance with FCC multi-transmitter RF exposure procedures. SAR compliance for body worn operating configurations must be restricted to belt-clips and holsters described in this filing, or which maintain a minimum separation distance of 1.5 cm and which contain no metallic component in the assembly. End-users must be informed of the body-worn operating requirements for satisfying RF exposure compliance. The highest reported SAR for head, body-worn accessory, personal wireless router (hotspot mode) and simultaneous transmission use conditions are 0.03 W/kg, 0.01 W/kg, 0.04 W/kg and 1.44 W/kg, respectively. | |||||
1 2 3 4 5 6 | Is there an equipment authorization waiver associated with this application? | No | ||||
1 2 3 4 5 6 | If there is an equipment authorization waiver associated with this application, has the associated waiver been approved and all information uploaded? | No | ||||
app s | Test Firm Name and Contact Information | |||||
1 2 3 4 5 6 | Firm Name |
RIM Testing Services
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1 2 3 4 5 6 | Name |
M****** A********
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1 2 3 4 5 6 | Telephone Number |
519-8******** Extension:
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1 2 3 4 5 6 | Fax Number |
519-8********
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1 2 3 4 5 6 |
m******@rim.com
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Equipment Specifications | |||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
1 | 1 | 15C | CC HC | 2412 | 2462 | 0.0403 | |||||||||||||||||||||||||||||||||||
1 | 2 | 15C | CC | 2402 | 2480 | 0.00631 | |||||||||||||||||||||||||||||||||||
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
2 | 1 | 15B | CC | ||||||||||||||||||||||||||||||||||||||
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
3 | 1 | 22H | HC | 824.2 | 848.8 | 0.76 | 2.5 ppm | 246KGXW | |||||||||||||||||||||||||||||||||
3 | 2 | 22H | HX | 824.2 | 848.8 | 0.42 | 2.5 ppm | 245KG7W | |||||||||||||||||||||||||||||||||
3 | 3 | 24E | HC | 1850.2 | 1909.8 | 0.74 | 2.5 ppm | 245KGXW | |||||||||||||||||||||||||||||||||
3 | 4 | 24E | HX | 1850.2 | 1909.8 | 0.56 | 2.5 ppm | 245KG7W | |||||||||||||||||||||||||||||||||
3 | 5 | 22H | HC | 826.4 | 846.6 | 0.18 | 2.5 ppm | 4M18F9W | |||||||||||||||||||||||||||||||||
3 | 6 | 24E | HC | 1852.4 | 1907.6 | 0.36 | 2.5 ppm | 4M18F9W | |||||||||||||||||||||||||||||||||
3 | 7 | 27 | HC | 1712.4 | 1752.6 | 0.46 | 2.5 ppm | 4M18F9W | |||||||||||||||||||||||||||||||||
3 | 8 | 27 | HX | 1850.7 | 1909.3 | 0.153 | 2.5 ppm | 1M07G7D | |||||||||||||||||||||||||||||||||
3 | 9 | 27 | HX | 1850.7 | 1909.3 | 0.121 | 2.5 ppm | 1M07D7W | |||||||||||||||||||||||||||||||||
3 | 1 | 27 | HX | 1851.5 | 1908.5 | 0.151 | 2.5 ppm | 2M69G7D | |||||||||||||||||||||||||||||||||
3 | 11 | 27 | HX | 1851.5 | 1908.5 | 0.128 | 2.5 ppm | 2M69D7W | |||||||||||||||||||||||||||||||||
3 | 12 | 27 | HX | 1852.5 | 1907.5 | 0.155 | 2.5 Hz | 4M47G7D | |||||||||||||||||||||||||||||||||
3 | 13 | 27 | HX | 1852.5 | 1907.5 | 0.117 | 2.5 ppm | 4M49D7W | |||||||||||||||||||||||||||||||||
3 | 14 | 27 | HX | 1855 | 1905 | 0.156 | 2.5 ppm | 8M95G7D | |||||||||||||||||||||||||||||||||
3 | 15 | 27 | HX | 1855 | 1905 | 0.137 | 2.5 ppm | 8M93D7W | |||||||||||||||||||||||||||||||||
3 | 16 | 27 | HX | 1857.5 | 1902.5 | 0.158 | 2.5 ppm | 13M4G7D | |||||||||||||||||||||||||||||||||
3 | 17 | 27 | HX | 1857.5 | 1902.5 | 0.139 | 2.5 ppm | 13M4D7W | |||||||||||||||||||||||||||||||||
3 | 18 | 27 | HX | 1860 | 1900 | 0.156 | 2.5 ppm | 17M8G7D | |||||||||||||||||||||||||||||||||
3 | 19 | 27 | HX | 1860 | 1900 | 0.143 | 2.5 ppm | 17M9D7W | |||||||||||||||||||||||||||||||||
3 | 2 | 27 | HX | 1710.7 | 1754.3 | 0.151 | 2.5 ppm | 1M08G7D | |||||||||||||||||||||||||||||||||
3 | 21 | 27 | HX | 1710.7 | 1754.3 | 0.112 | 2.5 ppm | 1M08D7W | |||||||||||||||||||||||||||||||||
3 | 22 | 27 | HX | 1711.5 | 1753.5 | 0.148 | 2.5 ppm | 2M69G7D | |||||||||||||||||||||||||||||||||
3 | 23 | 27 | HX | 1711.5 | 1753.5 | 0.135 | 2.5 ppm | 2M69D7W | |||||||||||||||||||||||||||||||||
3 | 24 | 27 | HX | 1712.5 | 1752.5 | 0.155 | 2.5 ppm | 4M48G7D | |||||||||||||||||||||||||||||||||
3 | 25 | 27 | HX | 1712.5 | 1752.5 | 0.138 | 2.5 ppm | 4M47D7W | |||||||||||||||||||||||||||||||||
3 | 26 | 27 | HX | 1715 | 1750 | 0.148 | 2.5 ppm | 8M95G7D | |||||||||||||||||||||||||||||||||
3 | 27 | 27 | HX | 1715 | 1750 | 0.135 | 2.5 ppm | 8M95D7W | |||||||||||||||||||||||||||||||||
3 | 28 | 27 | HX | 1717.5 | 1747.5 | 0.148 | 2.5 ppm | 13M4G7D | |||||||||||||||||||||||||||||||||
3 | 29 | 27 | HX | 1717.5 | 1747.5 | 0.138 | 2.5 ppm | 13M4D7W | |||||||||||||||||||||||||||||||||
3 | 3 | 27 | HX | 1720 | 1745 | 0.155 | 2.5 ppm | 17M9G7D | |||||||||||||||||||||||||||||||||
3 | 31 | 27 | HX | 1720 | 1745 | 0.141 | 2.5 ppm | 17M9D7W | |||||||||||||||||||||||||||||||||
3 | 32 | 22H | HX | 824.7 | 848.2 | 0.2 | 2.5 ppm | 1M08G7D | |||||||||||||||||||||||||||||||||
3 | 33 | 22H | HX | 824.7 | 848.2 | 0.156 | 2.5 ppm | 1M08D7W | |||||||||||||||||||||||||||||||||
3 | 34 | 22H | HX | 825.5 | 847.5 | 0.244 | 2.5 ppm | 2M69G7D | |||||||||||||||||||||||||||||||||
3 | 35 | 22H | HX | 825.5 | 847.5 | 0.182 | 2.5 ppm | 2M68D7W | |||||||||||||||||||||||||||||||||
3 | 36 | 22H | HX | 826.5 | 846.4 | 0.206 | 2.5 ppm | 4M47G7D | |||||||||||||||||||||||||||||||||
3 | 37 | 22H | HX | 826.5 | 846.4 | 0.177 | 2.5 ppm | 4M47D7W | |||||||||||||||||||||||||||||||||
3 | 38 | 22H | HX | 829 | 844 | 0.204 | 2.5 ppm | 8M93G7D | |||||||||||||||||||||||||||||||||
3 | 39 | 22H | HX | 829 | 844 | 0.188 | 2.5 ppm | 8M92D7W | |||||||||||||||||||||||||||||||||
3 | 4 | 27 | HX | 779.5 | 784.5 | 0.108 | 2.5 ppm | 4M49G7D | |||||||||||||||||||||||||||||||||
3 | 41 | 27 | HX | 779.5 | 784.5 | 0.089 | 2.5 ppm | 4M49W7D | |||||||||||||||||||||||||||||||||
3 | 42 | 27 | HX | 782 | 782 | 0.09 | 2.5 ppm | 8M97G7D | |||||||||||||||||||||||||||||||||
3 | 43 | 27 | HX | 706.5 | 713.5 | 0.21 | 2.5 ppm | 4M48G7D | |||||||||||||||||||||||||||||||||
3 | 44 | 27 | HX | 706.5 | 713.5 | 0.177 | 2.5 ppm | 4M47D7W | |||||||||||||||||||||||||||||||||
3 | 45 | 27 | HX | 709 | 711 | 0.216 | 2.5 ppm | 8M95G7D | |||||||||||||||||||||||||||||||||
3 | 46 | 27 | HX | 709 | 711 | 0.191 | 2.5 ppm | 8M93D7W | |||||||||||||||||||||||||||||||||
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
4 | 1 | 15E | 38 CC HC | 5180 | 5240 | 0.042 | |||||||||||||||||||||||||||||||||||
4 | 2 | 15E | 38 CC HC ND | 5210 | 5210 | 0.023 | |||||||||||||||||||||||||||||||||||
4 | 3 | 15E | 38 CC HX | 5190 | 5230 | 0.053 | |||||||||||||||||||||||||||||||||||
4 | 4 | 15E | 38 CC HX ND | 5290 | 5290 | 0.023 | |||||||||||||||||||||||||||||||||||
4 | 5 | 15E | 38 CC HC ND | 5260 | 5320 | 0.062 | |||||||||||||||||||||||||||||||||||
4 | 6 | 15E | 38 CC HX ND | 5270 | 5310 | 0.053 | |||||||||||||||||||||||||||||||||||
4 | 7 | 15E | 38 CC HX ND | 5530 | 5610 | 0.025 | |||||||||||||||||||||||||||||||||||
4 | 8 | 15E | 38 CC HX ND | 5500 | 5700 | 0.053 | |||||||||||||||||||||||||||||||||||
4 | 9 | 15E | 38 CC HX ND | 5510 | 5670 | 0.058 | |||||||||||||||||||||||||||||||||||
4 | 1 | 15E | 38 CC HC | 5745 | 5825 | 0.0658 | |||||||||||||||||||||||||||||||||||
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
5 | 1 | 15C | CC | 13.56000000 | 13.56000000 | ||||||||||||||||||||||||||||||||||||
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
6 | 1 | 15C | CC | 2402.00000000 | 2480.00000000 | 0.0089100 |
some individual PII (Personally Identifiable Information) available on the public forms may be redacted, original source may include additional details
This product uses the FCC Data API but is not endorsed or certified by the FCC