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User Manual | Users Manual | 5.35 MiB | July 09 2014 | |||
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User Manual II | Users Manual | 1.04 MiB | July 09 2014 | |||
| 1 2 3 4 5 6 | Cover Letter(s) | July 09 2014 / November 09 2014 | ||||||
| 1 2 3 4 5 6 | External Photos | July 09 2014 | ||||||
| 1 2 3 4 5 6 | Test Report | July 09 2014 / November 09 2014 | ||||||
| 1 2 3 4 5 6 | Test Report | July 09 2014 / November 09 2014 | ||||||
| 1 2 3 4 5 6 | Test Report | July 09 2014 / November 09 2014 | ||||||
| 1 2 3 4 5 6 | Test Report | July 09 2014 / November 09 2014 | ||||||
| 1 2 3 4 5 6 | Test Setup Photos | July 09 2014 | ||||||
| 1 2 3 4 5 6 | Test Report | July 09 2014 / November 09 2014 | ||||||
| 1 2 3 4 5 6 | Test Report | July 09 2014 / November 09 2014 | ||||||
| 1 2 3 4 5 6 | Test Setup Photos | July 09 2014 | ||||||
| 1 2 3 4 5 6 | Internal Photos | July 09 2014 | ||||||
| 1 2 3 4 5 6 | ID Label/Location Info | July 09 2014 / November 09 2014 | ||||||
| 1 2 3 4 5 6 | Test Report | July 09 2014 / November 09 2014 | ||||||
| 1 2 3 4 5 6 | RF Exposure Info | July 09 2014 / November 09 2014 | ||||||
| 1 2 3 4 5 6 | RF Exposure Info | July 09 2014 / November 09 2014 | ||||||
| 1 2 3 4 5 6 | RF Exposure Info | July 09 2014 / November 09 2014 | ||||||
| 1 2 3 4 5 6 | RF Exposure Info | July 09 2014 / November 09 2014 | ||||||
| 1 2 3 4 5 6 | RF Exposure Info | July 09 2014 / November 09 2014 | ||||||
| 1 2 3 4 5 6 | RF Exposure Info | July 09 2014 / November 09 2014 | ||||||
| 1 2 3 4 5 6 | Test Setup Photos | July 09 2014 | ||||||
| 1 2 3 4 5 6 | Cover Letter(s) | July 09 2014 / November 09 2014 | ||||||
| 1 2 3 4 5 6 | Test Setup Photos | July 09 2014 | ||||||
| 1 2 3 4 5 6 | Test Setup Photos | July 09 2014 | ||||||
| 1 2 3 4 5 6 | Test Report | November 09 2014 | ||||||
| 1 2 3 4 5 6 | Test Report | November 09 2014 | ||||||
| 1 2 3 4 5 6 | Cover Letter(s) | November 09 2014 | ||||||
| 1 2 3 4 5 6 | Test Report | November 09 2014 | ||||||
| 1 2 3 4 5 6 | Test Report | November 09 2014 | ||||||
| 1 2 3 4 5 6 | Test Report | November 09 2014 | ||||||
| 1 2 3 4 5 6 | Test Report | July 09 2014 / November 09 2014 | ||||||
| 1 2 3 4 5 6 | Test Report | July 09 2014 / November 09 2014 | ||||||
| 1 2 3 4 5 6 | Test Report | July 09 2014 / November 09 2014 | ||||||
| 1 2 3 4 5 6 | Test Report | July 09 2014 / November 09 2014 | ||||||
| 1 2 3 4 5 6 | Test Report | November 09 2014 | ||||||
| 1 2 3 4 5 6 | Test Report | November 09 2014 |
| 1 2 3 4 5 6 | User Manual | Users Manual | 5.35 MiB | July 09 2014 |
P'9983 Smartphone User Guide PORSCHE DESIGN STRICTLY CONFIDENTIAL Published: 2014-08-05 SWD-20140805165927578STRICTLY CONFIDENTIAL Contents Phone and voice....................................................................................................................................... 43 Phone..........................................................................................................................................................43 Notifications and ring tones........................................................................................................................51 Voicemail.................................................................................................................................................... 55 Setup and basics........................................................................................................................................ 7 New in this release........................................................................................................................................7 Your device at a glance.............................................................................................................................. 13 What's different about the BlackBerry 10 OS?.......................................................................................... 14 Notification icons........................................................................................................................................ 20 Menu icons................................................................................................................................................. 21 Setting up your device................................................................................................................................21 Using gestures............................................................................................................................................24 Personalizing your device...........................................................................................................................32 Find customer support............................................................................................................................... 32 Device Switch............................................................................................................................................. 32 BlackBerry ID..............................................................................................................................................40 STRICTLY CONFIDENTIAL Media......................................................................................................................................................... 87 Change the media volume..........................................................................................................................87 Supported audio and video file extensions, formats, and codecs............................................................. 87 Troubleshooting: Media..............................................................................................................................89 Camera....................................................................................................................................................... 89 Pictures.......................................................................................................................................................97 Music........................................................................................................................................................ 103 Videos....................................................................................................................................................... 107 About BlackBerry Story Maker................................................................................................................. 112 Media sharing........................................................................................................................................... 114 About FM Radio........................................................................................................................................116 Games...................................................................................................................................................... 117 BlackBerry Hub and email....................................................................................................................... 59 BlackBerry Hub and email.......................................................................................................................... 59 BBM............................................................................................................................................................82 Facebook....................................................................................................................................................83 Twitter.........................................................................................................................................................83 LinkedIn...................................................................................................................................................... 83 joyn............................................................................................................................................................. 83 Settings....................................................................................................................................................121 Customize your device settings............................................................................................................... 121 Update your device software....................................................................................................................125 Battery and power.................................................................................................................................... 126 Connections..............................................................................................................................................133 BlackBerry Keyboard and typing..............................................................................................................156 Language.................................................................................................................................................. 161 Keyboard input methods.......................................................................................................................... 163 Screen display.......................................................................................................................................... 172 Accessibility..............................................................................................................................................173 Media cards and storage..........................................................................................................................173 Using your device with BlackBerry Link................................................................................................... 178 Applications and features...................................................................................................................... 189 Organizing your apps............................................................................................................................... 189 About the BlackBerry Assistant................................................................................................................191 Calendar................................................................................................................................................... 195 Contacts................................................................................................................................................... 204 Clock.........................................................................................................................................................211 BlackBerry World......................................................................................................................................215 Android apps ........................................................................................................................................... 217 Maps and GPS......................................................................................................................................... 219 Browser.................................................................................................................................................... 226 The Smart Tags application explained..................................................................................................... 233 File Manager............................................................................................................................................. 237 Calculator................................................................................................................................................. 240 STRICTLY CONFIDENTIAL Productivity and work............................................................................................................................ 243 Switch between your personal space and work space............................................................................243 About BlackBerry Balance and your work space ....................................................................................243 BlackBerry Blend...................................................................................................................................... 248 Remember................................................................................................................................................ 250 Documents To Go.................................................................................................................................... 254 Print To Go............................................................................................................................................... 255 BlackBerry World for Work....................................................................................................................... 255 Enterprise IM............................................................................................................................................ 255 Enterprise IM for Cisco............................................................................................................................. 255 BlackBerry Bridge.....................................................................................................................................255 BlackBerry Travel......................................................................................................................................256 BlackBerry Work Drives............................................................................................................................256 Salesforce.................................................................................................................................................256 Adobe Reader...........................................................................................................................................256 Connect to Microsoft OneDrive................................................................................................................256 Connect to Dropbox................................................................................................................................. 257 Box for BlackBerry 10...............................................................................................................................257 Legal notice.............................................................................................................................................269 Security and backup...............................................................................................................................259 Passwords and locking............................................................................................................................ 259 BlackBerry Protect....................................................................................................................................264 Security settings....................................................................................................................................... 265 STRICTLY CONFIDENTIAL STRICTLY CONFIDENTIAL User Guide Setup and basics BlackBerry Blend New in this release Introducing BlackBerry 10 OS version 10.3 Setup and basics Get started, what's new, touch screen gestures, switch devices, BlackBerry ID BlackBerry 10 OS version 10.3 is designed to help you stay productive and do more with your BlackBerry device. This release introduces exciting new features, such as BlackBerry Blend and BlackBerry Assistant. It also introduces updates to existing features, such as Instant Actions in the BlackBerry Hub, meeting mode in the Calendar app, and automatic suggestions in the Camera app. STRICTLY CONFIDENTIAL Related information About pairing and connecting your device to a computer or tablet, 178 About BlackBerry Blend, 248 Disconnect your device from BlackBerry Blend, 249 With the BlackBerry Assistant app, you can perform a variety of everyday tasks by talking or typing in natural language. When you say or type a request, the BlackBerry Assistant app can perform your request, search your device, or search the Internet, and provide a response. With BlackBerry Blend you can access your work and personal email messages, files, and certain apps on a computer or a tablet the same way you would use them on your BlackBerry device. Using the BlackBerry Assistant app you can start a BBM chat, make a phone call, send an email message, and add an event to your calendar. You can also update your status in social networking To download and learn more about BlackBerry Blend, visit www.blackberry.com/BlackBerryBlend. The BlackBerry Assistant app makes it even easier for you to multi-task using your BlackBerry device!
BlackBerry Assistant 7 User Guide Setup and basics Android app support apps, and search for directions, weather forecasts, information about restaurants or shopping, plus much more. Get apps and games designed for Android smartphones and install them on your BlackBerry device with the Amazon Appstore!
Related information About the BlackBerry Assistant, 191 Learn what you can say or type in the BlackBerry Assistant, 194 Things you can do with the BlackBerry Assistant, 192 Your device uses BlackBerry Guardian to check the integrity of the Android apps you download to your device. BlackBerry Guardian can warn you if the app is potentially harmful to your device or data, and gives you the option to cancel or continue the installation. Android apps that you download to your device are more closely integrated with the BlackBerry 10 OS. When you tap the share icon in an Android app, you can share the Android app content with contacts that are associated with other apps on your device (for example, BBM contacts) or share the information with another app (for example, the BlackBerry Remember app). Also, on the Accounts screen, you can view accounts that are associated with some Android apps that you download to your device. STRICTLY CONFIDENTIAL Modernized visual elements help you navigate your BlackBerry device and improve your productivity within apps. In the apps installed with the BlackBerry 10 OS, the action bar at the bottom of the screen uses color to highlight the next, or next best action. Icons for key tasks remain visible in the action bar to help you stay productive and get work done. In some apps, for example Adobe Reader, the action bar disappears when you scroll, giving you a full-screen view of the content. On the home screen you can see your open apps, and when you swipe left you can see all your apps. By default, when no apps are open, the home screen displays only your wallpaper. There is no restriction on the number of apps you can add to folders on the home screen. Related information Downloading and installing Android apps from the Amazon Appstore, 217 Change your Android app installation settings, 218 Splashes of color, flattened buttons and screen layouts, and new wallpaper and icons these are some of the elements you will notice with the fresh new look of BlackBerry 10 OS version 10.3. Updated look and feel Related information 8 User Guide Setup and basics BlackBerry Hub Set your wallpaper, 172 Add folders to the home screen, 190 Turn off icon labels in the action bar, 173 The BlackBerry Hub has been updated to improve the relevance of suggested contacts. The BlackBerry Hub suggests contacts that are associated with the email account you are sending the email message from and that you have communicated with in the last 60 days. Related information Manage your messages with BlackBerry Hub Instant Actions, 72 File an email, 71 Add an IMAP or POP email account, 63 Download attachments in a message, 68 Reply to or forward an email, 69 With a single tap, BlackBerry Hub Instant Actions let you quickly sort and manage messages in the list view of the BlackBerry Hub! From the BlackBerry Hub, you can also file sent email messages, set how frequently an IMAP account syncs with your BlackBerry device, download and save all the attachments in an email message with a single tap, delete the text of the original email when you reply, and automatically save a draft version of an email message by leaving the BlackBerry Hub. STRICTLY CONFIDENTIAL The Calendar app now has an agenda view and a Meeting mode feature. The agenda view lets you see your appointments and tasks for the week. The Meeting mode feature automatically changes the notification behavior of your BlackBerry device when the device detects that you have a meeting or an event scheduled in the Calendar app. For example, you can set Meeting mode to automatically turn off all notifications or notify you for phone calls only when you are in a meeting. When the meeting ends, your notifications return to your normal settings. The Calendar app is more closely integrated with the BlackBerry Remember app. You can create a task in the Calendar app, and view the task in the Calendar app and the BlackBerry Remember app. Related information View your events, 197 Enable Meeting Mode, 202 Add a task to the Calendar app, 199 Calendar 9 Camera Setup and basics User Guide BlackBerry Remember Related information Change the default view in the Remember app, 254 Search for an entry in the Remember app, 253 Create a folder or task list in the Remember app, 250 Add tags to an entry, 251 The BlackBerry Remember app is more closely integrated with the Calendar app. You can create a task in the BlackBerry Remember app, and view the task in the BlackBerry Remember app and the Calendar app. The BlackBerry Remember app lets you quickly filter information by tapping the Tasks or Notes tab at the top of the screen. You can set tasks or notes as your default view and search for an existing task or note. You can group tasks into task lists, group notes into folders, and use tags to categorize tasks and notes. STRICTLY CONFIDENTIAL By default, the Camera app detects the conditions of the scene you want to take a picture or video of, and suggests the settings to use. Automatic suggestions allow you to focus less on the Camera app and more on capturing the moment! And, if you take a picture using Time Shift mode, you now have the option to save the picture and edit it later. Related information Take a picture while recording a video, 92 Turn off the Auto Suggest feature, 95 Edit Time Shift pictures later, 93 Take a panoramic picture, 91 The BlackBerry Story Maker app takes the work out of making picture and video collections, by grouping the pictures and videos on your BlackBerry device by date, time, or location. BlackBerry Story The Camera app also has new menu options. You can create a panoramic image, and you can set a higher frame rate (60 fps) when recording a video, which is useful when recording fast-moving objects. The Camera app lets you snap a picture, record a video, and switch between the front and back cameras from the main screen. You can even take a picture while recording a video!
BlackBerry Story Maker 10 User Guide Setup and basics Pictures Related information Editing stories in BlackBerry Story Maker, 112 Add to or delete media from an existing story, 112 You can change how pictures are organized within albums in the Pictures app. By default, the Pictures app displays newer pictures before older pictures. The Favorites view lets you quickly see your favorite pictures. Maker presents the stories to you in the Date view of the Pictures app. BlackBerry Story Maker can also suggest stories based on pictures and videos that are favorites, most viewed, recently viewed, and recently added. From the BlackBerry Story Maker app, you can easily add favorite pictures and videos to your stories. You can also personalize your stories by changing the theme and editing the pictures and music, before sharing the stories with your friends, colleagues, and family. The Pictures app is more closely integrated with the BlackBerry Story Maker app. You can quickly send pictures to BlackBerry Story Maker to create a story or add to an existing story. By default, the BlackBerry Story Maker app creates automatic stories that appear across the top of your picture collections. You can turn off automatic story creation from the Pictures app. STRICTLY CONFIDENTIAL When you open the Videos app, videos that you recently added or played appear across the top of the screen. The Favorites view lets you quickly see your favorite videos. And you can edit your videos so that the video, or part of the video, plays in slow motion. You can also adjust the quality of the sound in your videos by changing the equalizer options. Related information About automatic stories, 100 Set how pictures are organized in albums, 102 Add a picture to the Favorites screen, 103 Add a picture to BlackBerry Story Maker, 101 The Videos app is more closely integrated with the BlackBerry Story Maker app. You can quickly send videos to BlackBerry Story Maker to create a story or add to an existing story. Related information Add a video to the Favorites screen, 111 Add a video to BlackBerry Story Maker, 110 Videos 11 Music User Guide Setup and basics Device Monitor Add slow motion to a video, 109 Turn on the equalizer in videos, 111 Related information Add a song to the Favorites screen, 106 Turn on the equalizer in the Music app, 106 A marquee banner is displayed at the top of the Music app. The marquee banner gives you details about the song that is currently playing, and lets you play, pause, and change the song. Also new in the Music app is a Favorites view which lets you quickly see your favorite songs. You can also adjust the quality of the sound played by the Music app by changing the equalizer options. To help you track your data usage, on the Device Monitor screen you can see the total amount of data used by your BlackBerry device, including data usage while roaming, and the total amount of data used by the apps on your device. You can also specify limits and set notifications that display on the device to help you monitor the amount of data you use. STRICTLY CONFIDENTIAL A new gesture lets you open the Quick Settings menu when you are in an app. Use two fingers to swipe down from the top of the screen to open the Quick Settings menu. And you can now rearrange the options in the Settings menu. Move options that you access frequently to the top of the Setting menu to make them more accessible to you. Related information Monitor your wireless data usage, 155 Manage your mobile data settings, 139 Set a monthly data limit notification, 139 Related information Customize your device settings, 121 Show the menus, 26 Settings menus 12 Security Setup and basics Related information Advanced interactions, 30 User Guide Advanced interactions Advanced interactions are designed to improve the battery life of your BlackBerry device and to help you do things faster. Advanced interactions let you control the behavior of your device when you move it in a certain manner. For example, you can set up your device so that the screen turns off and the device goes into standby mode when you place the device face down on a flat surface. To improve the security of information on your BlackBerry device, you can control what appears in notifications on the screen when your device is locked. For example, you can change your settings so that only the name of the sender of a message appears; the subject line and other message details are not displayed. You can also change your wallpaper settings so that a different wallpaper is displayed when your device is locked. STRICTLY CONFIDENTIAL Related information About Lock Screen Notifications, 54 Set Lock Screen Notifications to only display the sender info, 55 Set your wallpaper, 172 Your device at a glance 13 User Guide Setup and basics STRICTLY CONFIDENTIAL 1. Headset jack 2. Lock screen (Press); Power on/off (Press and hold); Reset (Press and hold for 10 seconds) 3. Front camera 4. Notification LED 5. Volume up 6. Mute (Press); BlackBerry Assistant (Press and hold) 7. Volume down 8. USB port 9. HDMI port What's different about the BlackBerry 10 OS?
If you're new to a BlackBerry 10 device, you might be eager to learn more about what makes it different from other BlackBerry devices. Find information about the home screen, menus, settings, messages, notifications, and apps. Learn where to find your phone number and PIN and find out how to cut, copy, and paste text. 14 Setup and basics How do I get to the menu?
There is no Menu key (
exploring the menus.
) on your BlackBerry 10 device. You can find more features and options by To get back to the home screen at any time, swipe up from the bottom of the screen. User Guide How do I get back to the home screen?
STRICTLY CONFIDENTIAL To find the settings and help for an app, swipe down from the top of the screen. To find the settings for the device, swipe down from the top of screen. Tap To see more actions that you can perform in an app, tap How do I change my settings and options?
Do any of the following:
Settings. or
. 15 Settings. User Guide Setup and basics Note: In an app, to find the device settings, use two fingers and swipe down from the top of the screen. Tap STRICTLY CONFIDENTIAL All of your email, text messages, social networking notifications, missed calls, and voice mail messages can be found in the BlackBerry Hub. The BlackBerry Hub isn't like other apps on your BlackBerry device. It's at the core of the BlackBerry 10 experience, and it's always running so that you stay connected no matter what you're doing on your device. You can peek at the BlackBerry Hub or open it from anywhere on your device. From the bottom of the screen, slide your finger up and to the right. Where is my email or other messages?
16
. User Guide Setup and basics Where are the phone keys and my notification settings?
To answer a call, touch the circle at the bottom of the screen and slide your finger to the left. Release your finger when the circle covers To decline a call, touch the circle at the bottom of the screen and slide your finger to the right. Release your finger when the circle covers STRICTLY CONFIDENTIAL Some of the apps that you used on your old BlackBerry device might not be available on your BlackBerry 10 device. In the BlackBerry World storefront, you can check if your old apps are available for download on the My World screen or find new apps. You can set custom ring tones when you add or edit a contact in the Contacts app. To set notifications for particular types of messages, on the home screen, swipe down from the top The BlackBerry 10 OS includes the following built-in notification modes: Normal, Phone Calls Only, Vibrate Only, Silent, and All Alerts Off. To quickly turn on Silent mode, on the home screen, swipe down from the top of the screen and tap Settings > Notifications > Applications. To make a call, in the Phone app, tap Where are my apps?
. Dial a number. Tap Call. of the screen and tap
. 17 Select text Setup and basics Touch and hold a character or word. User Guide How do I edit or move text?
To cancel your selection, tap anywhere on the screen. To change your text selection, drag the handles. There is no trackpad or trackball on your BlackBerry 10 device. You can use the touch screen to select, cut, copy, and paste text or move the cursor. STRICTLY CONFIDENTIAL Tip: If you aren't sure what a menu icon means, touch and hold the icon to see what it does. Slide your finger off the icon to avoid selecting it. To move the cursor to another spot, drag the circle. To move the cursor one character at a time, tap the top, bottom, left or right of the circle. 1. Touch and hold your finger on a word or in a text field. 2. Release your finger from the screen. 3. Tap an option. 1. Tap a word or text field to show the cursor. 2. Do any of the following:
Move the cursor Move text 18 User Guide Setup and basics Where do I find my files?
Where are my tasks, memos, and voice notes?
your tasks, memos, and voice notes should be in the new BlackBerry Remember app. If you previously used tasks in BBM Groups, you still have access to those tasks in BBM. If you used BlackBerry Link to transfer the files from your old BlackBerry device to your new device, Tip: Make sure that you place your finger on the outer part of the circle so that you can still see the cursor. STRICTLY CONFIDENTIAL You can find your files in the File Manager app. If you added a work account to your BlackBerry device and your administrator turned on BlackBerry Balance technology, your device data, apps, and network access are divided into a work space and a personal space. The separate spaces help you to avoid accidentally copying work data into a personal app, or displaying confidential work data during a BBM Video chat. To switch between your work space and personal space, drag your finger down on the middle of the home screen and tap Personal or Work. You can download the Password Keeper app from the BlackBerry World storefront. If you used BlackBerry Link or a media card to transfer data from your old BlackBerry device, you can restore your Password Keeper passwords after you download and open the Password Keeper app. On the home screen, tap the swipe down, and your phone number appears at the top of the screen. In an email or text message, you can also type mynumber to display your phone number. In BBM, tap your profile picture. On your profile page, your PIN appears under your barcode. In an email or text message, you can also type mypin to display your PIN. Where can I find details about my device software version and hardware?
Where can I find my device info and passwords?
icon. In the Calls or Contact view, in the center of the screen, How do I find my own phone number?
Where is Password Keeper?
Where can I find my PIN?
19
. User Guide Setup and basics How do I search?
Settings > About. To change What is BlackBerry Link?
BlackBerry Link is software that you can install on your computer to link data, media files, and applications on your BlackBerry device to your desktop computer. BlackBerry Link is the latest version of BlackBerry Desktop Software and can be used with your BlackBerry 10 device. To download BlackBerry Link, on your computer, visit www.blackberry.com/BlackBerryLink and select the Windows or Mac option. If you want to find something on your BlackBerry device, such as a message, a song, or an app, or if you want to search the Internet, you can say or type your search in the BlackBerry Assistant. To open the BlackBerry Assistant, on the home screen, tap On the home screen, swipe down from the top of the screen. Tap the type of information displayed, tap an option in the drop-down list. In a message, note, or task, you can type myver followed by a space, to see your device model and the BlackBerry 10 OS version it is running. This feature might not be supported by your input language. STRICTLY CONFIDENTIAL Notification icons The notification icons show you that you have new or unopened items for your accounts in the BlackBerry Hub. When you have a new item, the peek at your notifications by sliding your finger up from the bottom of the screen from anywhere on your BlackBerry device. indicator appears on the notification icon. You can Facebook message Twitter message Email message BBM message Text message Description Icon 20 Icon Icon Phone call User Guide Setup and basics Description Description LinkedIn message Voice mail message Open a menu of actions Here's a description of the most common menu icons:
Notification messages from apps and services such as BlackBerry World Menu icons Tip: If you aren't sure what a menu icon means, touch and hold the icon to see what it does. Slide your finger off the icon to avoid selecting it. STRICTLY CONFIDENTIAL Setting up your device To set up your BlackBerry 10 device, you need a micro SIM card. If you don't have a SIM card or don't have the right type of SIM card, contact your service provider. Add a new entry in the Remember app and the Calendar app Open a list of ways to navigate or filter information Share an item, such as a picture, with someone Reply to all recipients of an email Compose a message Record a voice note View attachments Reply to an email Forward an email 21 User Guide Setup and basics If you want more storage for pictures, videos, music, and documents, insert a media card (microSD card). Depending on your service provider and where you purchased your BlackBerry device, the SIM card might already be inserted. When you're ready, open the Setup app. This app helps you transfer content from your old device, and add your email, BBM, instant messaging, and social networking accounts. 1. To remove the back cover, pull up the bottom of the cover. 2. With the metal contacts facing away from you, insert the micro SIM card into the top slot as shown. Insert the SIM card CAUTION: Your BlackBerry device is designed for use with a micro SIM card. To avoid possible damage to your device, do not insert a SIM card adapter into your device. STRICTLY CONFIDENTIAL Insert a media card 1. To remove the back cover, pull up the bottom of the cover. 2. With the metal contacts facing away from you, insert the media card (microSD card) into the bottom To remove the SIM card, first remove the battery. Using your index finger, push the SIM card toward the battery cavity. Slide the SIM card out completely using your index finger and thumb, or by pressing on the top of the SIM card with your thumb. slot. 22 User Guide Setup and basics To insert the battery, align the contacts. Insert or remove the battery 1. To remove the back cover, pull up the bottom of the cover. 2. Do one of the following:
Before you start using your BlackBerry device, you should charge the battery. The battery in the box that your device came in isn't fully charged. STRICTLY CONFIDENTIAL To remove the battery, lift and pull out the battery from the end opposite to the battery contacts. 23 User Guide Setup and basics Set up your device using the Setup app If your device is connected to a mobile network or a Wi-Fi network, you can use the Setup app to do any of the following:
STRICTLY CONFIDENTIAL Add your email, BBM, instant messaging, and social networking accounts Set up your payment options for purchases you make from the BlackBerry World storefront Learn how to transfer content from your old device Customize your device settings Using gestures Take a moment to find out how to navigate your BlackBerry device using touch screen gestures. You can also learn gestures to help you do things more quickly and extend battery life. The Setup app prompts you to enter an existing BlackBerry ID or create a new one. If you are not sure whether you already have a BlackBerry ID, on your computer, visit www.blackberry.com/blackberryid. 1. To get back to the home screen at any time, swipe up from the bottom of the screen. To become familiar with the home screen, try using the following gestures. To open the Setup app, on the home screen, tap Move around the home screen
. 24 User Guide Setup and basics 2. To see your messages in the BlackBerry Hub, slide your finger from left to right. STRICTLY CONFIDENTIAL 3. To see the apps that are open (if any), slide your finger from right to left. To see all your apps, continue sliding your finger from right to left. 25 Setup and basics User Guide Peek at the BlackBerry Hub From the bottom of the screen, slide your finger up and to the right. To see your messages, you can peek at the BlackBerry Hub, or open it, from anywhere on your BlackBerry device. Tip: Keep your finger on the screen while you peek at the BlackBerry Hub. To go back to what you were doing, slide your finger back down. STRICTLY CONFIDENTIAL To see more actions for a specific item, such as a song or picture, touch and hold the item. You can find features, options, and help by exploring the menus. To see more actions that you can perform in an app, tap Show the menus Do any of the following:
or
. 26 User Guide Setup and basics To find the settings and help for an app, swipe down from the top of the screen. To find the settings for the device, swipe down from the top of screen. Note: In an app, to find the device settings, use two fingers and swipe down from the top of the screen. Tip: To see the names of the icons that appear on the right side of the screen, touch and hold the icon. Slide your finger off the icon to avoid selecting it. STRICTLY CONFIDENTIAL Slide your finger to scroll through a list, pan a webpage, or move between pictures. Scroll and move between items To scroll, slide your finger up and down. Do any of the following:
27 User Guide Setup and basics To move between the BlackBerry Hub and your apps, slide your finger left and right. STRICTLY CONFIDENTIAL If a slider appears on your screen, you can use the slider to progress through a file, such as a song or video, or scroll through multiple pages, such as the pages of an eBook. On the slider, drag the slider handle. Use a slider 28 item. Tap User Guide Setup and basics Select items Do any of the following:
and tap more items. To clear an item, tap it again. To select an item, simply tap it. If the item can be opened, it opens. To highlight an item without opening it, touch and hold the item. To highlight multiple items, such as pictures or songs that you want to share, touch and hold one STRICTLY CONFIDENTIAL If you want to see an image in more detail, or if you're having trouble reading words that are too small, you can magnify the screen by zooming in. To see more of the screen, zoom out. Zoom in to or zoom out from the screen To zoom in, slide your fingers apart. Do any of the following:
29 User Guide Setup and basics To zoom out, slide your fingers together. STRICTLY CONFIDENTIAL If you turn on this feature and pick up your device from a flat surface, your BlackBerry device wakes up automatically. You dont have to press the Power/Lock key or swipe up from the bottom of the screen. You can start using your device immediately. If youre looking for ways to do things more quickly or to extend battery life, consider using the following gestures:
Lift to wake gesture Flip to mute gesture Flip to save power gesture Advanced interactions Lift to wake 30 User Guide Setup and basics Flip to mute To turn on this feature, tap Settings > Advanced Interaction. Turn on the Lift to wake switch. If you turn on this feature and receive a call, but it isnt a convenient time for you to respond, you can turn your device facedown to silence the ring tone or vibration. You still receive a notification of the missed call. STRICTLY CONFIDENTIAL By default, this feature is on. When you place your device facedown on a flat surface, your device goes into standby mode to extend battery life. You still receive notifications for incoming calls, messages, and alarms. Settings > Advanced Interaction. Turn on the Flip to mute switch. To turn on this feature, tap Flip to save power 31 User Guide Setup and basics To turn off this feature, tap switch. Settings > Advanced Interaction. Turn off the Flip to save power Personalizing your device Learn how to personalize your device and make it uniquely yours. For example, you can change settings, download apps, change your ring tone, and set your wallpaper. Related information Customize your device settings, 121 Customize your Quick Settings, 121 Download and buy apps and games, 216 Downloading and installing Android apps from the Amazon Appstore, 217 Move an app icon or open app around the home screen, 189 Change your notifications or ring tones, 51 Change your font size, 172 Set your wallpaper, 172 Set an alarm, 211 Bookmark a favorite webpage, 230 Add a contact or number to your speed dial list, 47 Add a signature to an email account, 78 STRICTLY CONFIDENTIAL Device Switch Switching to your new BlackBerry 10 device has never been easier. Whether you are switching from an iPhone, an Android, or a BlackBerry device, there are several options that you can use to transfer your data. Find customer support To get support for your BlackBerry device, see the following resources:
videos. Find answers or post questions on community forums. Share tips on social networks and BlackBerry blogs. blackberry.com/support: Find self-help resources, such as manuals, knowledge base articles, and blackberry.com/contact: Find information about who to call with questions about warranties, repairs, billing, or technical support. 32 Setup and basics Data transferred Transfer method Device Switch app device starts after you insert the battery. Switching from a BlackBerry device User Guide Preparing to switch devices storage space on your previous device or your media card before you begin to switch devices. Complete all of the instructions in the Setup app that opens the first time that your BlackBerry 10 If you have information saved to your SIM card, such as contact information, save the data to the If you have any usernames or passwords saved on your previous device, such as your BlackBerry ID, consider temporarily writing this information down so that you have it when you're ready to add accounts to your new device. Before you begin switching to your new BlackBerry 10 device, take a moment to make sure that you have completed the following checklist. When you switch from a BlackBerry device to a BlackBerry 10 device, several methods are available to transfer data. The transfer method you use depends on the types of data that you want to transfer and the version of device software that your previous device is running. The following table is designed to help you identify the best transfer method for you. STRICTLY CONFIDENTIAL Music Pictures Videos Alarm settings BBM contacts BlackBerry Browser Contact info Calendar entries Pictures Videos Documents Notes Removable media card Previous device must be connected to the same Wi-Fi network running BlackBerry Device Software 5, BlackBerry 6 running a version of BlackBerry 7 Device Switch app must be Text messages (SMS and Previous device must be Both devices must be installed on both devices bookmarks and folders Requirements Media card MMS) 33 User Guide Setup and basics Requirements BlackBerry Link Data transferred Transfer method BlackBerry Link installed on a running BlackBerry Device Software 5.0 or later Phone history Wireless connection profiles Data saved to the storage space on your previous device, including the following:
computer Computer USB cable Previous device must be Contact info Music Pictures Videos Calendar entries Settings Phone history Fonts Tasks and memos BBM contacts BlackBerry Browser STRICTLY CONFIDENTIAL You should regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue. Using a computer and BlackBerry Link, you can back up and restore most of the data on your BlackBerry device. You can back up your settings, phone history, fonts, saved searches, messages, organizer data, browser bookmarks, and media files. Alarm and clock settings Text messages (SMS and SIM card Previous device must be running BlackBerry 10 or later Password Keeper entries Back up your device data bookmarks and folders Contact info SIM card MMS) 34 User Guide Setup and basics Switching from a device running BlackBerry 7 See which version of device software is installed on your previous device Switching from a device running BlackBerry Device Software 5 or BlackBerry 6 Click Options > About. Click Options > Device > About Device Versions. Use BlackBerry Link on your computer Download and use the Device Switch app Add email accounts to your new device If you're switching from a BlackBerry device, to see which version of software is installed on your previous device, on the home screen of your previous device, do one of the following:
Note: If your device is activated on an Enterprise Mobility Management solution from BlackBerry, contact your administrator to verify if you are able to back up and restore your device data. If you're transferring data from a device running BlackBerry Device Software 5 or BlackBerry 6, several data transfer methods are available to you. If you're transferring data from a BlackBerry device running a version of BlackBerry 7, the following data transfer methods are available to you. STRICTLY CONFIDENTIAL If you're transferring data from an iPhone or Android device to a BlackBerry 10 device, several data transfer methods are available to you. You can use the Device Switch app to transfer data, including contact info, calendar entries, pictures, and videos from your iPhone or Android device. When you add your email accounts to your new device, you can sync the contact and calendar info to your new device. If you're transferring data from a BlackBerry 10 device to a new BlackBerry 10 device, the following data transfer methods are available to you. Use BlackBerry Link on your computer Download and use the Device Switch app Use a media card Add email accounts to your new device Use BlackBerry Link on your computer Use a SIM card Add email accounts to your new device Switching from an iPhone or Android device Switching from a BlackBerry 10 device 35 Setup and basics Transfer data to a new device using a computer and BlackBerry Link User Guide Transfer data using the Device Switch app In order to use the Device Switch app, both of your devices should be connected to the same Wi-Fi network. You can use the Device Switch app to transfer data from a BlackBerry, an iPhone, or an Android device to your new BlackBerry 10 device. Note: Only data saved locally on your device storage space is transferred. Any data that is wirelessly backed up or synchronized with an online account isn't transferred to your new device. Also, any information saved to your media card isn't transferred when you use the Device Switch app. You can use BlackBerry Link to transfer supported data and settings such as phone history, media files, browser bookmarks, and so on to your new BlackBerry 10 device. BlackBerry Link is designed to move the data in your personal space but not the data in your work space. 1. On your BlackBerry 10 device, go to BlackBerry App World and download the Device Switch app. 2. On your previous device, go to BlackBerry App World and download the Device Switch app. 3. Connect both of your devices to the same Wi-Fi network. 4. To transfer your data, complete the on-screen instructions. STRICTLY CONFIDENTIAL 2. Open BlackBerry Link. 3. Connect your current BlackBerry device to your computer using a USB cable. 4. Complete the instructions on the screen. 5. When prompted, connect your new BlackBerry 10 device using a USB cable. 6. Complete the instructions on the screen. This data transfer option is available if you're switching from a BlackBerry device running a version of BlackBerry 7. Only the data saved locally in your device storage space is transferred. Any data that is wirelessly backed up or synchronized with an online account isn't transferred to your new device. If your previous device is running any of the following versions of device software, you can use BlackBerry Link to transfer data:
BlackBerry Device Software 5 BlackBerry 6 BlackBerry 7 or BlackBerry 7.1 BlackBerry 10 or later 1. On your computer, download and install BlackBerry Link from www.blackberry.com/
Transfer data using a media card BlackBerryLink. 36
.
>
User Guide Setup and basics your BlackBerry 10 device. Transfer contact info using a SIM card 5. On your BlackBerry 10 device, on the home screen, tap 6. Complete the instructions on the screen. Only the data saved locally in your device storage space is transferred. Any data that is wirelessly backed up or synchronized with an online account isn't transferred to your new device. Your BlackBerry 10 device uses a micro SIM card. As such, this data transfer method is only available if you're switching from one BlackBerry 10 device to another. When you switch to a new BlackBerry 10 device using a media card, you can move alarm settings, BBM contacts, BlackBerry Browser bookmarks, text messages (SMS and MMS), phone history, and wireless connection profiles. This feature is designed to move the data in your personal space but not the data in your work space. 1. On your previous device, click Setup > Device Switch. 2. Click Using a Media Card > Save Data. 3. Complete the instructions on the screen. 4. When the backup is complete, remove the media card from your previous device and insert it into STRICTLY CONFIDENTIAL 1. On your previous device, tap Contacts. 2. Swipe down from the top of the screen. 3. Tap 4. Under SIM Card, tap Copy Contacts from Device to SIM Card. 5. When your contacts are copied to your SIM card, remove the SIM card and insert it into your new 6. On your new device, tap Contacts. 7. Swipe down from the top of the screen. 8. Tap 9. Under SIM Card, tap Import Contacts from SIM Card. Note: If you have BlackBerry Balance installed on your device, contact information saved in your work space may not be copied to your SIM card. To transfer calendar and contact information that is associated with an email account, add that email account to your new BlackBerry 10 device. 1. On the home screen of your new device, swipe down from the top of the screen. 2. Tap Add an email account to your new device Settings. device. 37 User Guide Setup and basics After you switch devices After you finish switching to your new BlackBerry 10 device, consider doing the following:
After you add the email account, any calendar and contact information associated with that account is accessible on your new BlackBerry 10 device. For information about returning your previous BlackBerry device for recycling and safe disposal, visit www.blackberry.com/recycling. The recycling and trade-up program is only available in certain areas. If you have a media card, move it from your previous device to your new device. Wipe your previous device to delete all of your data. Download apps from the BlackBerry World storefront. Explore the Help app on your new device and discover tips and tricks. 3. Tap Accounts. 4. Tap Email, Calendar and Contacts. 5. Enter the email address for the account that you want to add. 6. Tap Next. 7. Enter the email account password. 8. Tap Next. STRICTLY CONFIDENTIAL 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Tap Accounts. 4. Tap Facebook, Twitter, LinkedIn, or Evernote. 5. Enter your account information. 6. If necessary, change any sync settings. 7. Tap Done. If necessary, tap Authorize. After you transfer data to your new BlackBerry 10 device, consider deleting all of the data on your previous BlackBerry device. A security wipe is designed to permanently delete your data so it can't be recovered. This includes email accounts, downloaded apps, media files, documents, browser bookmarks, and settings. After you transfer data from your previous device, you can add your social networking accounts to your new BlackBerry 10 device. When the security wipe is complete, your device turns off automatically. To turn on your device, press the Power/Lock key. Wipe your BlackBerry device to delete the data Add accounts to your new device Settings. 38 Settings. User Guide Setup and basics Devices running BlackBerry 10 OS Devices running BlackBerry 7 or later Download your apps from BlackBerry World If you're planning to give away or recycle your device, remember to also remove your SIM card and media card. 1. On the home screen of your previous device, click the Options app. 2. Click Security > Security Wipe. 3. Select all of the items that you want to delete. 4. Type blackberry. 5. Tap Wipe Data. 1. On your previous device, swipe down from the top of the screen. 2. Tap 3. Tap Security and Privacy > Security Wipe. 4. Type blackberry. 5. Tap Delete Data. STRICTLY CONFIDENTIAL 1. On your new BlackBerry 10 device, tap BlackBerry World. 2. Enter your BlackBerry ID username and password. 3. Tap 4. Tap My World > My Apps & Games. 5. Tap Available. Apps and games that you buy can be downloaded again as many times as you want to on the same BlackBerry device, and on up to four additional devices without your having to pay for the items again. Some BlackBerry 10 devices use a micro SIM card. To get a micro SIM card for your new device, contact your service provider. To reinstall one app or game, tap To reinstall multiple apps and games, at the bottom of the screen, tap I can't switch my SIM card to my new BlackBerry 10 device Troubleshooting: Device Switch next to the app or game that you want to install. games that you want to reinstall. Tap
. Tap the apps and
>
. 39 User Guide Setup and basics Try any of the following:
Try any of the following:
I can't transfer items using my media card need to be set up in the BlackBerry Hub on the device. Some of the data from my previous device isn't on my new device Back up items from your media card to another source, such as your BlackBerry device built-in Check that your personal email accounts have been set up. Email accounts aren't transferred and Use BlackBerry Link to transfer your info from one device to another. To download BlackBerry Link, Look for memos and tasks in the BlackBerry Remember app. Transfer apps by downloading them from the BlackBerry World storefront. media storage or your desktop computer. Format your media card or purchase a new media card. Save the items that you backed up to the media card and then try transferring the items again. Check that your work email accounts have been set up. For a Microsoft Exchange ActiveSync email account on a BlackBerry Enterprise Server, contact your administrator for the information required to activate the account. The type of device you transferred data from and the version of device software on your previous device determines what data can be transferred to your new device. For a list of the type of data that is transferred, visit www.blackberry.com/deviceswitch. STRICTLY CONFIDENTIAL BlackBerry ID A BlackBerry ID gives you convenient access to multiple BlackBerry products and services. After you create a BlackBerry ID, you can use your email address and password to log in to any BlackBerry product that supports BlackBerry ID. With BlackBerry ID, you can manage apps that you downloaded from the BlackBerry World storefront and download the apps when you switch devices. You should sign in with the same BlackBerry ID on all of your BlackBerry devices. Set up a new BlackBerry ID Tip: It's important to choose a password that you can remember. For your BlackBerry ID username, be sure to use an email address that you use frequently. Recovery details can be sent to the email address that you use as your BlackBerry ID username if you forget your BlackBerry ID password. The email address that you use as a BlackBerry ID username doesn't have to be associated with your BlackBerry device. If you previously created a BlackBerry ID, you must use it when you set up your new device instead of creating a new BlackBerry ID. You can log in to both a tablet and smartphone using the same BlackBerry ID. on your computer, visit www.blackberry.com/BlackBerryLink and select the Windows or Mac option. 40 User Guide Setup and basics screen, tap Create New. Settings > BlackBerry ID. 2. Complete the instructions on the screen. Confirm your BlackBerry ID username 1. To create a new BlackBerry ID when you set up your BlackBerry device, on the BlackBerry ID If you didn't confirm the email address that you use as your BlackBerry ID username when you created your BlackBerry ID, you can receive a new confirmation email message. When you create a BlackBerry ID, you receive an email message that allows you to confirm the email address that you use as your BlackBerry ID. If you forget your BlackBerry ID password, you can reset it easily if you confirmed the email address that you use as your BlackBerry ID username. Change your BlackBerry ID password 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Tap Change Password. 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Tap Confirm. An email message is sent to the email address that you use as your BlackBerry ID. 4. Open the email message and follow the instructions on the screen. STRICTLY CONFIDENTIAL For instance, when you use your existing BlackBerry ID on your new device, you can reinstall apps that you downloaded on your previous device from the BlackBerry World storefront, if a version of that app exists for your new device. When you switch to a new BlackBerry device, during setup, you will be prompted to enter your BlackBerry ID username and password. It's important to use the same BlackBerry ID that you used on your previous device, since many of your apps and settings are associated with your BlackBerry ID. 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Tap You can change your username, screen name, first name, or last name. Using your BlackBerry ID to switch devices Change your BlackBerry ID information Using your BlackBerry ID on a new device Settings > BlackBerry ID. Settings > BlackBerry ID. 41 User Guide Setup and basics Do one of the following:
Find your BlackBerry ID on your old device password. Complete the instructions on the screen. How do I reset my lost or forgotten BlackBerry ID password?
To reset your password on your BlackBerry device, when you are prompted to sign in with your To reset your password on a computer, visit www.blackberry.com/blackberryid. Click Reset your 1. On the home screen of your old device, click Options. 2. Depending on your device, do one of the following:
Click Third Party Applications > BlackBerry ID. Click Device > BlackBerry ID. Click BlackBerry ID. You can have the instructions about resetting your BlackBerry ID password sent to the email address that you use as your BlackBerry ID username. For security reasons, your BlackBerry ID password can't be reset for you. If you have previously created a BlackBerry ID and are switching to a new BlackBerry device, it's important to sign in using your existing BlackBerry ID, as many of your apps and settings are associated with it. STRICTLY CONFIDENTIAL Once you have completed the steps above, you will receive a password reset email. If you complete the steps to reset your password on a computer, the password reset email can only be viewed on a computer and isn't delivered to your device. If you follow the steps to reset your password on your device, the password reset email will be delivered to your device. Complete the instructions in the email to reset your BlackBerry ID password. BlackBerry ID, click Forgot Password. Answer your security question and complete the instructions on the screen. 42 Icon User Guide Phone and voice Incoming calls Phone icons Voicemail, ring tones, phone settings Phone and voice Phone While on a call, you can switch between the speakerphone, headset, and handset; mute a call; or start a conference call by making another call. You can also open the dial pad, make notes while on a call, and move a call to BBM Video. STRICTLY CONFIDENTIAL To decline a call, touch and hold the circle and slide your finger to the right. To answer a call, touch and hold the circle and slide your finger to the left. Send a message with the Reply Now feature. Turn on the speakerphone Take notes during a call Silence the ring tone. During a call Description Description Mute a call Icon 43
. 1. Icon User Guide Phone and voice Make a call Description Show the dial pad In the Phone app, tap Start a conference call Move a call to BBM Video Merge calls to start a conference call Split a conference call into multiple calls Making and receiving calls 2. Dial a number. 3. Tap Call. Tip: To make a call on the home screen, type a contact name or phone number. Tap Call <name> or Call <number>. STRICTLY CONFIDENTIAL To call a contact from your keyboard speed dial list, on the home screen, press and hold the key that you associated with the contact. Call someone from your contact list If you have multiple phone numbers for a contact, tap the number that you want to call. For example, tap Home or Mobile. To answer a call, touch and hold the circle in the middle of the screen and slide your finger to the left. 2. Tap a name, number, or swipe down from the top of the screen and tap a speed dial contact. Tip: To send a text message to a recent number, beside the number, tap Call a recent number or speed dial contact 2. Tap a contact. 3. Release your finger when the circle covers Answer or decline a call Do one of the following:
In the Phone app, tap In the Phone app, tap
>
1. 1. 44
. or User Guide Phone and voice When you receive an incoming call, tap Silence the ring tone when you receive a call right. Release your finger when the circle covers Use Reply Now to send a message to a caller To decline a call, touch and hold the circle in the middle of the screen and slide your finger to the 1. When you receive an incoming call, tap 2. Do any of the following:
To send one of the default Reply Now messages, tap a message. To compose a new message, tap Custom Message. Type a message and tap Send. If you receive a call while your sound or vibration notifications are turned on, you can quickly silence your ring tone and stop your device from vibrating. When you silence the ring tone, you can still answer or decline the call. You never have to excuse yourself from a meeting or conversation to answer the phone again. With the Reply Now feature, you can send a caller a brief message instead of answering an incoming call. By default, if the caller is a BBM contact, the Reply Now message is sent as a BBM message. If the caller isn't a BBM contact, the Reply Now message is sent as a text message. Depending on the recipient of the Reply Now message, additional text messaging charges might apply. STRICTLY CONFIDENTIAL 1. While on a call, tap 2. Type your notes and include information such as a title, due date, and tags. 3. Tap Save. Tip: You can turn on the speakerphone before taking notes, so that your hands are free to use the keyboard. You can set up your BlackBerry device to automatically answer calls when you have a Bluetooth headset connected, or when you remove your device from a case or holster. While on a call, you can take notes that are saved as entries in BlackBerry Remember. Automatically answer or end a call using a case or holster In the Phone app, swipe down from the top of the screen. until Call Held appears on the screen. Answering calls automatically While on a call, press and hold Take notes during a call 1. 2. Tap Put a call on hold
> Holster. 45 User Guide Phone and voice
> Handset.
> Bluetooth. 3. Do any of the following:
Move a call to BBM Video
. Tap the name of your headset. To move a call back to the headset, tap Move a call from your headset to your device In the Phone app, swipe down from the top of the screen. To manually move the call back to your device, while on a call, tap Automatically answer a call when a Bluetooth headset is connected Turn on the Answer a Call by Removing Device From Holster switch. Turn on the End Call by Putting Device Back in Holster switch. When you have a headset connected to your BlackBerry device, incoming calls are automatically received on your headset. You can manually move the call back to the device. When you turn on this feature and you have a Bluetooth headset connected to your BlackBerry device, your calls are automatically answered after 5 seconds. 1. 2. Tap 3. Turn on the Automatically Answer a Call When Connected to a Headset switch. STRICTLY CONFIDENTIAL See who you're talking to by moving a call to BBM Video. To move a phone call to BBM Video, the person you're talking to must have access to BBM Video as well. If you try to start a BBM Video chat with someone who isn't a BBM contact, you are asked to add the person to BBM before you start your BBM Video chat. If you're using the call waiting feature, when you receive a call while already on a call, you can do one of the following:
the circle in the middle of the screen and slide your finger to the left. Release your finger when the circle covers in the middle of the screen and slide your finger to the left. Release your finger when the circle covers Start a conference call 1. While on a call, make or answer another call. 2. To merge the calls, tap To end the first call and answer the second call, tap End Current Call. Touch and hold the circle To put the first call on hold and answer the second call, tap Hold Current Call. Touch and hold Answer a second call while already on a call While on a call, tap 1. 46
. 2. User Guide Phone and voice
. Tap a contact. Dial a number. Remove people from a conference call Make another call while already on a call 3. To merge both calls and start a conference call, tap To add more people to the conference call, repeat steps 1 to 3. To add more people to the conference call, repeat steps 1 and 2. 1. While on a call, tap
. 2. Do any of the following:
If you put the first call on hold, to merge both calls and start a conference call, tap When you make another call while you're already on a call, your first call is automatically put on hold. 1. While in a conference call, to view the conference call participants, tap 2. Do one of the following:
Tap a phone number, name, or speed dial contact. Tap Tap STRICTLY CONFIDENTIAL There are two different speed dial lists that you can add contacts or numbers to. You can add a total of 12 contacts or numbers to the speed dial list at the top of the Calls screen. You can also add contacts or numbers to the keyboard speed dial list, so that you can dial a number by pressing and holding a single key on your keyboard. By default, your voicemail access number is included in your speed dial list. 1. 2. Tap 3. Press the key on your keyboard that you want to associate with the contact. 4. Tap the contact that you want to associate with the key on your keyboard. To call a contact from your keyboard speed dial list, on the home screen, press and hold the key that you associated with the contact. To remove a person from the conference call and hang up, tap To remove a person from the conference call and keep them in a separate call, tap 2. Touch and hold a contact or phone number. 3. Tap Add a contact or number to your speed dial list In the Phone app, swipe down from the top of the screen. Add a contact to your keyboard speed dial list
> Keypress Speed Dial. In the Phone app, tap or
>
1. 47
. 1. 1. User Guide Phone and voice 2. 3. Tap In the Phone app, tap In the Phone app, tap
> Keypress Speed Dial. Hide your speed dial list on the Calls screen Delete a contact from your keyboard speed dial list In the Phone app, swipe down from the top of the screen. In your speed dial list, touch and hold a contact or number. Call waiting, call forwarding, and call blocking Delete a contact or number from your speed dial list on the Calls screen 2. Swipe down from the top of the screen. 3. Tap 1. 2. Tap 3. Touch and hold a contact or number. 4. Tap STRICTLY CONFIDENTIAL When you block calls, you can block all incoming or all outgoing calls, and all incoming or all outgoing calls when roaming. Contact your wireless service provider for more info on blocking specific phone numbers. Depending on your wireless service provider, this feature might not be supported. The first time that you turn on call blocking, you are prompted to create a password to lock your call blocking settings. To change your call blocking password, complete steps 1 and 2, and tap 1. 2. Tap 3. Turn on or turn off Call Waiting. 1. 2. Tap 3. Turn on any of the switches. Depending on your wireless service provider, this feature might not be supported. Depending on your wireless service provider, this feature might not be available. In the Phone app, swipe down from the top of the screen. In the Phone app, swipe down from the top of the screen. Turn on or turn off call waiting Set up call forwarding
> Call Blocking.
> Call Waiting. Block calls
. 48 User Guide Phone and voice type a number.
> Priority Calling. Phone options Turn on Priority Calling Change your default Reply Now messages In the Phone app, swipe down from the top of the screen. In the Phone app, swipe down from the top of the screen. 1. 2. Tap 3. Turn on the Use Priority Calling switch. If you have multiple phone lines, you can make calls with the phone line you want using the Priority Calling feature. With Priority Calling, you can assign a phone line or app to use when you make calls. To choose your phone line when you make a call, on the Calls screen, tap the Select Line drop-down list. To use a specific phone line, tap a phone line. To automatically use your mobile line when you're connected to a mobile network, tap Use the Priority Line. 1. 2. Tap
> Call Forwarding. 3. Turn on any of the switches. 4. To change the number that your calls are forwarded to, tap the drop-down list under a switch and STRICTLY CONFIDENTIAL 1. 2. Tap 3. Turn on the Allow My Number to Appear When Calling switch. You can select one of the three default Reply Now messages to send to a caller instead of answering an incoming call. You can change the default messages or compose a new Reply Now message. 1. 2. Tap 3. Tap the message you want to change. 4. Type a new Reply Now message. To prevent the Reply Now icon from appearing when you receive an incoming call, turn off the Reply Now switch. Depending on your wireless service provider, this feature might not be supported. In the Phone app, swipe down from the top of the screen. In the Phone app, swipe down from the top of the screen. In the Phone app, swipe down from the top of the screen. Show or hide your number on outgoing calls Adjust the bass and treble of your calls
> Show my Number.
> Reply Now. 1. 49 2. Tap User Guide Phone and voice
> Call Audio.
> Smart Dialing. 1. 2. Tap Set a default area code or country code Limit the phone numbers that you can call In the Phone app, swipe down from the top of the screen. Tap any of the drop-down lists to change other smart dialing options. To change the default country code, tap Country Code. Tap a country. To change the default area code, in the Area Code field, type an area code. You can use smart dialing to set a default area code and country code that is applied automatically to the phone numbers that you call, so that you don't have to dial the country code or area code when you make a call within your own country or area code. When you set up and use fixed dialing numbers, you can only make calls and send text messages to the phone numbers that you added to the fixed dialing numbers list. For example, if you give your BlackBerry device to your child to use, you can limit the phone numbers that your child can call. To use fixed dialing numbers, your service provider must set up your SIM card for this feature. Depending on your wireless service provider, this feature might not be supported. STRICTLY CONFIDENTIAL 1. 2. Tap 3. Turn on the Fixed Dialing Numbers switch. 4. Enter the SIM security code provided to you by your service provider. 5. Tap OK. 6. Tap Edit List. 7. Type a name and phone number. If you're concerned about your wireless voice usage, you can monitor the time you have spent on the phone on the Call Summary screen. In the Phone app, swipe down from the top of the screen. In the Phone app, swipe down from the top of the screen. To reset the call times on your Call Summary screen, tap
. Next to a contact name or phone number, tap Tip: To see the details of a specific call, tap Find your own phone number
> Fixed Dialing Numbers. View your call summary In the Phone app, tap 1. 2. Tap
> Call Summary.
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1. 50 User Guide Phone and voice the screen. Troubleshooting: Phone I cant put a call on hold to answer an incoming call A message appears on your device to notify you that answering another call will end your current call. 2. Anywhere on the screen, touch and slide your finger down. Your phone number appears at the top of Tip: To include your own phone number in a message to someone, in an email, a BBM message, or a text message, type mynumber followed by the space bar. While on a call, if you answer an incoming call from a different app, your first call might be disconnected instead of being put on hold. For example, while on a phone call, if you answer an incoming BBM Voice call, your current phone call ends. Notifications and ring tones You can personalize your BlackBerry device by customizing your notifications and ring tones. You can also turn off all notifications or set your notifications to vibrate. The Instant Previews and Lock Screen Notifications features allow you to stay up-to-date and manage your inbox without having to leave the app that you're in when you receive your messages. STRICTLY CONFIDENTIAL The global notification settings on your BlackBerry device work like a master switch that either turns on or turns off the customized notifications that are currently set for apps or contacts. Customized contact notifications override customized app notifications. For example, if sound is turned off for the Phone app but is turned on in a customized notification for a contact, the phone still rings when the contact calls you. If you want to customize how you receive priority messages in your BlackBerry Priority Hub, you can create a rule so that messages sent from specific accounts, with a specific subject, or with other criteria are sent to your BlackBerry Priority Hub. You can also turn on a Level 1 alert for specific messages so that you receive a custom notification for these messages. In the Notifications settings, you can change the settings for your sounds, notifications, and ring tones. You can also set the volume level of the notifications, number of vibrations, and more. Your Porsche Design P9983 smartphone from BlackBerry includes a unique and customized ring tone that only the owners of the Porsche Design P9983 smartphone from BlackBerry have access to. 1. On the home screen, swipe down from the top of the screen. Change your notifications or ring tones Note: Level 1 alerts override existing notification settings. About notifications and ring tones 51 User Guide Phone and voice Settings > Notifications. Settings > Notifications. In the Mode drop-down list, tap Phone Calls Only. Turn on the Phone Calls in Bedside Mode switch. Customize notifications for a contact In the Mode drop-down list, tap a setting. Change the Sound, Vibrate, LED, Instant Previews, or Volume settings. 2. Tap 3. To change your global notification settings, do any of the following:
Tip: You can turn on the ring tone for calls while your BlackBerry device is in bedside mode. In the Clock app, swipe down from the top of the screen. Tap Notifications that you customize for contacts override notifications that you set for specific apps. For example, if sound is turned on for phone notifications for a contact but the sound is turned off for the phone, the phone still rings when the contact calls you. How do I turn off all sounds and ring tones except for calls?
1. On the home screen, swipe down from the top of the screen. 2. Tap 3. STRICTLY CONFIDENTIAL Tap Phone Calls. Tap Email Messages. Tap BBM. Tap Text Messages. Tap Other Messaging, which includes apps like Facebook, Twitter, LinkedIn, and more. 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. At the bottom of the Notifications screen, tap Contacts. 4. Tap 5. Tap a contact. 6. Do any of the following:
Customize notifications for an app 1. On the home screen, swipe down from the top of the screen. 2. Tap 7. Change the Tone, Vibrate, LED, or Instant Previews settings. 8. Tap Contacts that you set customized notifications for are listed on the Contacts Notifications screen. until the Contacts Notifications screen appears. Settings > Notifications. Settings > Notifications. 52 User Guide Phone and voice Settings > Notifications. Settings > Notifications. until the Notifications screen appears. In the Mode drop-down list, tap All Alerts Off. Change the notification settings for Level 1 alerts To change the notification settings for Level 1 alerts, in the BlackBerry Priority Hub settings you need to first add a rule and select the Enable Level 1 Alert check box on the Add Rule screen. 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Under Customization, tap Level 1. 4. Do any of the following:
Turn off all notifications and ring tones 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. 3. At the bottom of the Notifications screen, tap Applications. 4. Tap an application. 5. Change the Sound, Tone, Vibrate, LED, or Instant Previews settings. 6. Tap STRICTLY CONFIDENTIAL To view the message in the BlackBerry Hub, tap the preview. To dismiss the preview, tap To ignore the preview, wait a few seconds until it disappears. To reply to a BBM message or text message without leaving the app that you're currently in, tap Tip: To test the changes that you made to the Level 1 notification settings, at the bottom of the screen, tap You can use the Instant Previews feature to view previews of incoming email messages, BBM messages, text messages (SMS and MMS), and more from any application on your BlackBerry device. 1. On the home screen, swipe down from the top of the screen. 2. Tap Turn on the Sound, LED, or Instant Previews switch. Change the Tone or Vibrate settings. When a preview appears at the top of the screen, do one of the following:
View and respond to Instant Previews By default, the Instant Previews feature is turned on. Turn off Instant Previews Settings > Notifications. 53
. User Guide Phone and voice Respond directly to Instant Previews 3. Turn off the Instant Previews switch. About Lock Screen Notifications While you're responding to a preview, incoming messages outside of the current conversation aren't displayed as Instant Previews notifications. You can use the Instant Previews feature to reply to your BBM messages and text messages (SMS and MMS) without leaving the app that you're currently in. 1. To respond to Instant Previews, tap 2. Press any key on the keyboard. 3. 4. Type your message. 5. Press Tip: For some apps, you can change your notification settings to only display the priority messages in an app as Instant Previews. On the Notifications settings screen, tap an application. In the Instant Previews drop-down list, tap Priority Only. STRICTLY CONFIDENTIAL You can use the Lock Screen Notifications feature to view the first few lines of your most recent email messages, BBM messages, text messages, and more on your BlackBerry device without having to unlock it. 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Turn off the Lock Screen Notifications switch. Tip: To collapse the Lock Screen Notifications view so that only the notification icons are visible, swipe left or tap an icon. 1. To unlock your BlackBerry device, swipe up from the bottom of the screen to the middle of the You can set your BlackBerry device to turn on when you receive notifications. 2. To view the Lock Screen Notifications, tap the notification icon. 1. On the home screen, swipe down from the top of the screen. Settings > Security and Privacy > Lock Screen. Set your screen to turn on for new notifications By default, Lock Screen notifications are turned on. Turn off Lock Screen Notifications View Lock Screen Notifications screen. 54 User Guide Phone and voice Try the following actions:
Settings > Security and Privacy > Lock Screen. Settings > Security and Privacy > Lock Screen. Set Lock Screen Notifications to only display the sender info Troubleshooting: Notifications and ring tones My device doesn't ring or vibrate when I receive a call or message 2. Tap 3. Turn on the Turn on Screen for New Notifications switch. You can set your BlackBerry device to only display the sender information in Lock Screen Notifications and to hide the subject and message content. If the notifications and ring tones on your BlackBerry device aren't functioning in the way that you expect them to, consult the following troubleshooting topics. On the home screen, swipe down from the top of the screen. Verify that Silent Mode isn't turned on. If you created a custom alert for a contact, in the Contacts app, tap a contact. Verify that the Volume 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Turn on the Show Sender Only switch. STRICTLY CONFIDENTIAL Voicemail Depending on your service provider, there are two different types of voicemail available on your BlackBerry device: standard voicemail and a visual voicemail service. If you subscribe to a visual voicemail service, you can view a list of your voicemail messages, play your voicemail messages, and change various voicemail settings from your BlackBerry device, without having to call in to your voicemail service. Depending on the features your service provider supports, your If BlackBerry Balance is set up on your BlackBerry device, messages sent to accounts that are associated with your work space won't be displayed as Lock Screen Notifications when your work space is locked. With standard voicemail, you can set up your voicemail access number and password, so you can quickly call in to your voicemail service from the Calls screen in the Phone app. If BlackBerry Balance is set up on your BlackBerry device, messages sent to accounts that are associated with your work space won't be displayed as Instant Previews. setting isn't set to Silent and that the Vibration setting isn't set to Off. My device doesn't display Lock Screen Notifications My device doesn't display Instant Previews 55 User Guide Phone and voice
> Voicemail. Set up your voicemail In the Phone app, swipe down from the top of the screen. Depending on your wireless service provider, this feature might not be supported. Your service provider might automatically delete messages after a certain period of time. If you don't want a message to get automatically deleted, you can save it to your device. After you have set up your voicemail, you can call your voice mail service from the Calls screen in the Phone app. 1. 2. Tap 3. Type your voicemail access number and password. Depending on your country or region, a visual voicemail service might not be available. You need to subscribe to a visual voicemail service to access the features. Contact your service provider to subscribe. voicemail messages can be automatically downloaded to your device and you can pause, fast-forward, or rewind the voicemail message as you listen to it. You can also forward a voicemail message, send a reply to the person who left you a voicemail message, or delete a voicemail message from within the Phone app or the BlackBerry Hub. STRICTLY CONFIDENTIAL Your voicemail greeting is the outgoing message that a caller hears before leaving a voicemail message. Depending on your wireless service provider, this feature might not be supported. Your service provider's voicemail system might automatically delete messages after a certain period of time. If you don't want a message to get automatically deleted, you can save it to your device. In the BlackBerry Hub, or the Phone app, touch and hold a voicemail message. In the BlackBerry Hub or Phone app, touch and hold a voicemail message. In the BlackBerry Hub or Phone app, tap a voicemail message. Using a visual voicemail service Change your visual voicemail greeting Listen to a visual voicemail message Forward a visual voicemail message Save a visual voicemail message 1. 2. Tap Save. 1. 2. Tap 1. 2. Tap
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User Guide Phone and voice 1. 2. Tap 3. Tap 4. Change your visual voicemail password In the Greeting drop-down list, do one of the following:
In the Phone app, swipe down from the top of the screen. In the Phone app, swipe down from the top of the screen. In the Phone app, swipe down from the top of the screen.
> Change Voicemail Greeting. Depending on your wireless service provider, this feature might not be supported. Depending on your wireless service provider, this feature might not be supported. Prevent visual voicemail messages from downloading while you are roaming 1. 2. Tap 3. Tap Change Password. 1. 2. Tap 3. Clear the International Roaming check box. To play your phone number as your voicemail greeting, tap Phone Number. To play your name as your voicemail greeting, tap Name. To record a custom voicemail greeting, tap Personal Message. STRICTLY CONFIDENTIAL If you deactivate your visual voicemail service on your BlackBerry device, you must contact your wireless service provider to reactivate it. Depending on your wireless service provider, this feature might not be supported. In the Phone app, swipe down from the top of the screen. Deactivate visual voicemail on your device
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> Deactivate. 1. 2. Tap 3. Tap
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. 57 User Guide Phone and voice STRICTLY CONFIDENTIAL 58 Email User Guide BlackBerry Hub and email Messaging, set up accounts, social media, find your email Staying connected with the BlackBerry Hub BlackBerry Hub and email BlackBerry Hub and email The BlackBerry Hub gathers all of the messages, notifications, and events that you receive from your different accounts into one convenient location. In the BlackBerry Hub, you can receive and respond to email, text messages, or BBM chats all in the same place. Additionally, you can see and respond to direct messages and notifications from your social networking accounts, glance at your upcoming events, and more. STRICTLY CONFIDENTIAL If you add a Facebook account to your device, you can receive and respond to notifications, update your status, and send Facebook messages all from the BlackBerry Hub. If you add a Twitter account, you can compose tweets, stay up-to-date on your mentions, and send direct messages. And if you add a LinkedIn account, you can accept invitations to connect with business contacts, send messages to your connections, and update your LinkedIn status. After you add instant messaging apps to your device, you can access your chats through the BlackBerry Hub. Calls and voice mail You can make calls directly from the BlackBerry Hub. The BlackBerry Hub shows you the calls that you made and received, including any missed calls and voice mail messages. Without leaving the BlackBerry Hub, you can peek at upcoming meetings, events, andif you add your Facebook accountfriends' birthdays. You can add practically any existing email account to your deviceboth work and web-based email. If text messaging is a part of your wireless service plan, you can find and respond to your text messages in the BlackBerry Hub. BBM and instant messaging Text messages (SMS/MMS) Social networking Upcoming events Notifications 59 Action Press T Press S Press B Press U Press C Shortcut User Guide BlackBerry Hub and email Compose a message In the list of messages Search the BlackBerry Hub Go to the next unread message in the list Keyboard shortcuts: BlackBerry Hub Move to the top of your list of messages and notifications Move to the bottom of your list of messages and notifications The BlackBerry Hub collects your notifications about new PIN messages, time zone changes, software updates, third-party apps, and more. Your service provider might send you SIM Toolkit notifications that appear in the BlackBerry Hub. Tapping on these notifications opens the SIM Toolkit app. STRICTLY CONFIDENTIAL You can add email accounts, social networking accounts (such as Facebook, Twitter, and LinkedIn), or even an Evernote account to your device. 1. On the home screen, swipe down from the top of the screen. 2. Tap Set up email or other types of accounts on your device Setting up and managing accounts Settings > Accounts. Reply all to a message Reply to a message Forward a message Flag a message File a message In a message Shortcut Press W Press R Press L Press F Press I Action 60 3. User Guide BlackBerry Hub and email Add an email account to add another account. Add a social networking or Evernote account If you already added an account to your device, tap 1. On the Add Account screen, tap Facebook, Twitter, LinkedIn, or Evernote. 2. Enter your account information. You can add a Facebook, Twitter, LinkedIn, or Evernote account to your device. When you add an Evernote account to your device, your Evernote notebooks are available in BlackBerry Remember. If necessary, change any sync settings. If you're adding a Facebook account, to change when you're reminded about friends' birthdays, in 1. On the Add Account screen, tap Email, Calendar and Contacts. 2. Enter the email address. 3. Tap Next. 4. Enter the password for the account. 5. Tap Next. 6. Change any additional settings (for example, the types of content to sync with your device). 7. Tap Done. STRICTLY CONFIDENTIAL 1. On the Add Account screen, tap Email, Calendar and Contacts. 2. Enter the email address. 3. Tap Next. 4. Enter the password for the account. 5. Tap Next. 6. On the Forwarding screen, complete the fields to add a forwarding email address. 7. Tap Next. If you set up a BlackBerry email account (normally in the format user@<serviceprovider>.blackberry.com) on a previous BlackBerry device, to continue to receive messages for that account on your BlackBerry 10 device, you must set up a forwarding email address and then add that email address to your device. To receive your BlackBerry email on your device, make sure that you add the forwarding email account to your device. Note: It can take 5 to 15 minutes before your email is forwarded to the forwarding email address. the Birthday Reminders drop-down list, tap a reminder option. 3. Tap Done. If necessary, tap Authorize. Add a BlackBerry email account 61 User Guide
> Work Account. BlackBerry Hub and email Make sure you know the following from your administrator:
Make sure you know the following from your administrator or your email service provider:
Your username Your enterprise activation password Server name Setting up work accounts Add a work account supported by BlackBerry Enterprise Service 10 1. On the Add Account screen, tap 2. Enter the username, activation password, and server address for your account. 3. Tap Done. After you add a work account, follow the prompts to set a work space password to use with BlackBerry Balance and to enter your work network password. Add an email account supported by Microsoft Exchange ActiveSync If your organization uses BlackBerry Enterprise Service 10, you can add your work account to your device and take advantage of features like BlackBerry Balance. If your organization hasn't upgraded to BlackBerry Enterprise Service 10 and is using BlackBerry Enterprise Server 5 or earlier, you can still add your work account and have it use Microsoft Exchange ActiveSync. For more information, contact your administrator. STRICTLY CONFIDENTIAL messages, in the Sync Interval drop-down list, tap an option. To use your organization's VPN, turn on the Use VPN switch. To change how far back in time your device syncs messages, in the Sync Timeframe drop-down When you add an email account that's supported by Microsoft Exchange ActiveSync, the messages, calendar events, contacts, tasks, and notes associated with the account are synced with your BlackBerry device. Tip: When you flag an email message in your Microsoft Exchange ActiveSync account, it is also flagged in the Remember app. 1. On the Add Account screen, tap 2. Enter the username, email address, password, and server address for the account. Your username and work network password Server address To turn off push email, turn off the Push switch. To set how frequently your device checks for new Make sure you know the following from your administrator or email service provider:
Add an IBM Notes Traveler email account
> Microsoft Exchange ActiveSync. list, tap an option. 3. Tap Next. 62 User Guide 3. Tap Next. list, tap an option. BlackBerry Hub and email
> IBM Notes Traveler. Add an IMAP or POP email account Make sure you know the following information from your administrator or email service provider:
To turn off push email, turn off the Push switch. To set how frequently your device checks for new Your username and work network password Server address When you add an IBM Notes Traveler email account, the messages, calendar events, contacts, tasks, and notes associated with the account are synced with your BlackBerry device. 1. On the Add Account screen, tap 2. Enter the username, email address, password, and server address for the account. Messaging server type (POP or IMAP) Incoming and outgoing messaging server address Incoming and outgoing messaging server port numbers Incoming and outgoing messaging server SSL settings messages, in the Sync Interval drop-down list, tap an option. To use your organization's VPN, turn on the Use VPN switch. To change how far back in time your device syncs messages, in the Sync Timeframe drop-down STRICTLY CONFIDENTIAL Note: To increase the activation speed of IMAP email accounts, it is recommended that you enter the IMAP Path Prefix. For more information, contact your administrator. Your username and password The email address associated with the account The server address for the account To change the amount of time that messages can be retrieved on your device, in the Sync 1. On the Add Account screen, tap 2. Enter the account information. To set how frequently your BlackBerry device checks for new messages (if push email isn't You can add a CalDAV or CardDAV account to sync calendar events or contacts, respectively. supported), in the Sync Interval drop-down list, tap an option. Make sure you know the following information:
Timeframe drop-down list, tap an option. Add a CalDAV or CardDAV account In the Add Account screen, tap
> CalDAV or CardDAV.
> IMAP or POP. 3. Tap Done. 1. 63 User Guide BlackBerry Hub and email Settings > Accounts. Settings > Accounts. Change account settings Remove an account from your device 2. Enter the account information. 3. Tap Done. To stop receiving messages and notifications for an account and to stop syncing calendar and contact info for that account, you can remove the account from your BlackBerry device. You might want to change the settings for an account if you changed the password for the account, if you want to change the display name for the account, or if you want to use different synchronization settings. 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Tap an account. 4. Tap 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Tap an account. 4. Make your changes. 5. Tap Save. STRICTLY CONFIDENTIAL Make sure that your email address and password have been typed correctly. Make sure that your device is connected to a mobile or Wi-Fi network. Add the email account using advanced setup. On the home screen, swipe down from the top of the
. Tap the type of account that you want to add. You screen. Tap might need to get additional information about your account from your administrator or email service provider. If you're trying to add an email account supported by Microsoft Exchange ActiveSync, contact your administrator or email service provider to find out if you need to change any settings for the account. You can add only one Facebook account, one Twitter account, and one LinkedIn account to your BlackBerry device. If you're trying to add a work account supported by BlackBerry Enterprise Service 10, make sure that Troubleshooting: Setting up accounts I can't add an email account you have an activation password from your administrator. I can't add a second social networking account Settings > Accounts >
Try the following:
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. 64 Icon Read email Description Unread email Draft message Read text message Email with attachment BlackBerry Hub and email Meeting or event invitation New Facebook notification Unread text message (SMS) Text message with attachment (MMS) Email messages grouped by subject in a conversation thread User Guide BlackBerry Hub message list icons STRICTLY CONFIDENTIAL You can view all of your messages and notifications in the Hub view in the BlackBerry Hub. Or, you can view messages for a specific account type or message type. You can search for a specific message, or customize your view so that you see only the messages and notifications that are important to you. To go to messages and notifications for the next day, tap
. To go to messages and notifications for the previous day, tap Viewing and searching messages Navigate your list of messages and notifications In the BlackBerry Hub, touch and hold a date bar. Message hasn't been sent yet Message could not be sent New system notification Message has been sent Message is being sent Draft text message
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> Hub. User Guide View filed email BlackBerry Hub and email 2. Type a search term. Search for a message In the BlackBerry Hub, tap In the BlackBerry Hub, tap 1. 2. Tap a folder. To see all of your messages again, tap View messages by account or message type 2. Tap the type of messages that you want to see. To filter your search results by sender, date, subject, and more, tap In the BlackBerry Hub, tap the drop-down list at the top of the screen. To go to the top of your list of messages and notifications, tap
. To go to the bottom of your list of messages and notifications, tap If you want to see messages only from a particular account (for example, your personal email account) or by a type (for example, your text messages), you can filter them. STRICTLY CONFIDENTIAL You can help your device learn which messages are important to you by changing the priority of a message. For example, if a message is important to you but it's not included in the BlackBerry Priority Hub, you can add it. 2. Leave the Search field empty. Tap 3. Tap Priority, Unread, Flagged, Received, or Attachment. 4. Tap Tip: You can also find your flagged messages in BlackBerry Remember, in the Flagged Messages task list (for work accounts) or the Unfiled task list (for personal accounts). With the BlackBerry Priority Hub feature, important messages are highlighted so that you can quickly find them in the BlackBerry Hub. To identify priority messages, your BlackBerry device looks at whether a message is flagged as important, whether the sender is a frequent contact, and other criteria. To see all of your messages again, tap Cancel at the top of the screen. Viewing important messages with the BlackBerry Priority Hub Filter your search in the BlackBerry Hub In the BlackBerry Hub, tap again. 1. 66
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> Priority Hub. priority messages. BlackBerry Hub and email 2. 3. Tap OK. View only your priority messages In the BlackBerry Hub, do one of the following:
In the BlackBerry Hub, touch and hold a message. Add a message to or remove a message from the BlackBerry Priority Hub
> Display and Actions. In the Pinch Filter Criteria drop-down list, select Priority Messages, Tip: You can specify which messages are displayed when you zoom in. In the BlackBerry Hub, tap Adding messages to and removing messages from the BlackBerry Priority Hub helps your BlackBerry device learn which messages to highlight as priority in the future. Unread Messages, Flagged Messages, Draft Messages, Meeting Invites, Sent Messages or Level 1 Messages. Tap If your Pinch Filter Criteria is set to Priority Messages, slide your fingers together to zoom in on your To add a message to the BlackBerry Priority Hub, tap To remove a message from the BlackBerry Priority Hub, tap In the dialog box, choose a reason why the message is or isn't important. STRICTLY CONFIDENTIAL By default, if the sender of a message has the same last name as you or if a message is marked with high importance, then those messages are included in the BlackBerry Priority Hub. You can turn off each of these settings. You can create a rule so that messages that are sent from specific accounts, or with a specific subject, or with other specific criteria are sent to your BlackBerry Priority Hub. You can also set a Level 1 alert for specific messages so that you receive a custom notification when these messages are sent to you. To add a name to your rule, enter a name in the Filter Name field. To flag messages from a specific email address as priority, enter an email address in the From 1. Tap 2. Tap 3. Do any of the following:
2. Turn off the Sender has the Same Last Name as Me or Message Sent with High Importance Change the types of messages that are marked as priority In the BlackBerry Hub, tap Create a priority rule
> Priority Hub.
> Priority Hub. switch. field.
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1. 67 1. User Guide 4. Tap Create.
> Priority Hub. BlackBerry Hub and email In the BlackBerry Hub, tap View attachments sent to you Turn off the BlackBerry Priority Hub Directly to Me or the Cc: to Me checkbox. In the BlackBerry Hub, do one of the following:
To set a Level 1 alert for your rule, select the Enable Level 1 Alert checkbox.
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2. Turn off the Priority Hub switch. You can quickly find and view the files sent to you and avoid searching through your messages. To flag messages with a specific subject as priority, enter a subject in the Subject field. To flag messages that are sent directly to you or that you are cc'd on as priority, select the Sent To see all of the files that you received as attachments, tap To view attatchments in a message, tap a message. Tap the attachment. To see attachments for a specific account, tap
. Tap an account. Tap Note: Level 1 alerts override the existing notification settings. When you set Level 1 alerts, you are notified of Level 1 messages by a custom ring tone. The BlackBerry Hub displays Level 1 messages in red. To change your settings for Level 1 alert notifications, tap Level 1 Alerts Notification Settings. STRICTLY CONFIDENTIAL In a message with one attachment or to download one attachment at a time, tap an attachment. To download all the attachments in a message, tap You can sort attachments by date, sender, name, type (for example, by pictures and documents), or account. You can download one file or multiple files that you receive as attachments in an email. 2. Touch and hold an attachment. 3. Tap Tap an attachment to view, share, or save a downloaded file. In the Sort drop-down list, tap a sort option. In the list view in the BlackBerry Hub, tap In the list view in the BlackBerry Hub, tap Download attachments in a message Share or save your attachments 2. Tap 3. Sort attachments
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or User Guide BlackBerry Hub and email In the BlackBerry Hub, tap
. Select some attachments. Tap Tip: To share or save multiple attachments, tap 4. When the download is complete, touch and hold the attachment. contacts that appear below the To field to quickly add them to the message. Send email and messages from the BlackBerry Hub To share the attachment, tap To save the attachment, tap For email, type a contact name or an email address in the To field. You can tap suggested 2. Tap a message type. 3. Add or choose a recipient for your message:
For Facebook, Twitter, or LinkedIn messages, type a contact name in the To field. For text messages, type a contact name or a phone number. For BBM and other chat messages, select a contact from the list. From the BlackBerry Hub, you can send email, text messages, Facebook messages, direct Twitter messages, LinkedIn messages, BBM messages, or other types of chat messages, depending on your wireless service plan and the accounts that you added to your BlackBerry device. STRICTLY CONFIDENTIAL 1. While composing an email or text message, tap 2. Find the file. 3. Tap the file. To reply to the email, tap To reply to all recipients of the email, tap To forward the email, tap Tip: When you reply to an email, you have the option to delete the text in the original message. Tap If your wireless service plan supports MMS messages, you can add an attachment to a text message. 4. Type your message. 5. Tap Send or the Enter key. Attach a file to an email or text message In an email, do one of the following:
Reply to or forward an email
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. User Guide BlackBerry Hub and email Add a BCC recipient to an email Compose an email in plain text format Send an email or a meeting invitation when composing another message 1. While composing a message, tap
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2. Type a contact name or email address. 1. While composing a message, touch and hold a name in the To, CC or BCC field. 2. Do one of the following:
To send a separate email to the recipient, tap
. To send a meeting invitation to the recipient, tap To add the recipient to your Contacts, tap You can reduce the size of email messages or email threads by switching from HTML format to plain text format. Tip: When you send an email with a picture attachment, you can reduce the size of the message by reducing the size of picture attachments. On the Image Size screen, tap a size. Tap Send. When you compose an email, you can also send a meeting invitation to a recipient or send a separate email. STRICTLY CONFIDENTIAL Stay organized by managing your messages in the BlackBerry Hub. You can file messages, flag important messages, or save draft messages for later. 1. While composing a message, tap 2. Use the formatting toolbar to apply formatting to your text. Bold, italicize, and underline text; create ordered and bulleted lists; and change the font size and colors. In the BlackBerry Hub, touch and hold a text message. In the BlackBerry Hub, do any of the following:
Change text formatting in an email Managing messages Forward a text message Delete a message 1. 2. Tap In an email, tap 2. Tap 1. 70
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User Guide Filing email File an email BlackBerry Hub and email want to delete. Tap
. Tap the other messages you Add, rename, or delete an email folder In the BlackBerry Hub, touch and hold an email. or received before that date are highlighted. Tap You can file your sent and received email messages. 1. 2. Tap 3. Tap a folder. Display and Actions. In the Delete On drop-down list, select Hub Only. To delete messages only from your device, but keep them on the messaging server, tap To delete all messages before a specific date, touch and hold the date bar. Messages that were sent To delete a single message, touch and hold the message. Tap To delete more than one message, touch and hold a message. Tap You might not be able to file an email or create folders for an email, depending on the account that an email is in. STRICTLY CONFIDENTIAL If you use a desktop email application like Microsoft Outlook to file email into folders, your BlackBerry device doesn't automatically download copies of that email. You can have filed email readily available on your device by syncing an email folder. When you flag messages, they appear in BlackBerry Remember, so that you can add due dates, tags, voice notes, and other files to them. To rename a folder, touch and hold the folder. Tap To delete a folder, touch and hold the folder. Tap 1. 2. Touch and hold a folder. 3. Tap To add a folder, touch and hold the folder that you want to use as the parent folder. Tap In the BlackBerry Hub, tap the drop-down list at the top of the screen. In the BlackBerry Hub, tap the banner at the top of the screen. In the BlackBerry Hub, touch and hold a message. Keep all email from a folder on your device
. Type a new name for the folder. Tap OK. name for the folder. Tap OK. 1. 2. Tap Flag a message
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Use BlackBerry Hub Instant Actions
, and choose a folder. Manage your messages with BlackBerry Hub Instant Actions In the BlackBerry Hub, in the upper-right corner of the screen, tap Depending on the message type and your BlackBerry Hub Instant Actions settings, the following actions are available:
Calendar invitation: You can accept or decline a calendar invitation. BBM or text message (SMS and MMS): You can reply to or delete a BBM or text message. Email message: You can file, delete, or flag an email message. To delete a message, tap To file a message, tap To flag a message, tap To mark a message as read, tap To reply to a text message or a BBM message, tap BlackBerry Hub Instant Actions allow you to quickly triage messages, conversations, and events in the BlackBerry Hub. In the list view, you can mark messages as read or unread, and file, flag, or delete messages. You can also accept or decline meeting invitations without having to open them. If you make a mistake while managing messages, you can tap Undo to cancel the last change. STRICTLY CONFIDENTIAL To mark a message as read, touch and hold the message. Tap To mark a message as unread, touch and hold the message. Tap To mark messages before a specific date as read, touch and hold the date bar. Tap By default, with BlackBerry Hub Instant Actions, you can file and delete your email messages. You can change your settings for the actions that appear in the list view. In the Email Action 1 drop-down list, tap File or Flag. In the Email Action 2 drop-down list, tap File, Flag, or Delete. Customize BlackBerry Hub Instant Actions for email messages 2. Under Hub Instant Actions, do one of the following:
In a message, touch and hold an embedded picture. In the BlackBerry Hub, do one of the following:
Download or share a picture from an email Mark a message as read or unread In the BlackBerry Hub, tap
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. User Guide Save a draft email BlackBerry Hub and email In the dialog box, tap Save. Securing your email 1. While composing an email, tap Cancel. 2. To save the picture, tap To share the picture, tap To set the picture as a contact picture, tap You can digitally sign or encrypt messages if you use a work email account that supports S/MIME-
protected messages or IBM Notes email encryption on your BlackBerry device. Digitally signing or encrypting messages adds another level of security to email messages that you send from your device. Encryption is designed to keep messages confidential. With S/MIME-protected messages, when you encrypt a message, your device uses the recipients public key to encrypt the message. Recipients use their private key to decrypt the message. Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send. With S/MIME-protected messages, when you digitally sign a message using your private key, recipients use your public key to verify that the message is from you and that the message hasn't been changed. STRICTLY CONFIDENTIAL If your device is associated with a CRL or an OCSP server, when you add recipients to an encrypted message, your device tries to retrieve a certificate status for each recipient. You are unable to send the message until certificate statuses are received for all recipients. When the certificate statuses are received, the recipients' names change color, and you can send your message. You need to store a private key and certificate on your BlackBerry device to send digitally signed or encrypted email messages using S/MIME-protected messaging. You can store a key and certificate by importing the files from a work email message. The certificate can't be trusted, is unverified, or is unknown. The certificate is being retrieved, validated, or the certificate is valid. No certificate is found, or the certificate is not valid. Set up S/MIME-protected messaging Certificate Status Purple Color Blue Red 73
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> Secure Email. BlackBerry Hub and email If necessary, enter the password. Turn on IBM Notes email encryption PEM (.pem, .cer) DER (.der, .cer) PFX (.pfx, .p12) In the BlackBerry Hub, tap If necessary, tap the S/MIME tab. Your BlackBerry device supports keys and certificates in the following file formats and file name extensions:
7. 8. Turn on the S/MIME switch. 9. Under Signing Certificate, in the drop-down list, tap the certificate that you imported. 10.Under Encryption Certificate, in the drop-down list, tap the certificate that you imported. 1. Open a work email message with a certificate attachment. 2. Touch and hold 3. Tap 4. 5. Tap 6. STRICTLY CONFIDENTIAL Note: If your BlackBerry device is associated with a CRL or an OCSP server, when you add recipients to an encrypted message, your device tries to retrieve a certificate status for each recipient. You are unable to send the message until certificate statuses are received for all recipients. When the certificate statuses are received, the recipients' names change color, and you can send your message. You must use a work email account that supports IBM Notes mail encryption to send an encrypted email message, or an email account that supports S/MIME-protected messages to send a signed or encrypted email message. Depending on your permissions, you can change the email security that is used for all the messages you send. For example, if you use S/MIME to protect your messages, you can send clear-signed messages 1. When you compose a message, slide your finger down on the screen. 2. A work account that supports IBM Notes email encryption must be added to your device. In the BlackBerry Hub, tap If necessary, tap the NNE tab. 2. 3. Turn on the NNE switch. In the drop-down list, tap a signing or an encryption option. Update secure email settings Sign or encrypt a message
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> Secure Email. Messages switch. BlackBerry Hub and email The email is encrypted. Encoding drop-down list. In the BlackBerry Hub, tap 2. Do any of the following:
The email is digitally signed. Secure email icons select an option in the Outgoing Message Encoding Suggestion drop-down list. To send clear-signed messages, tap the SMIME tab. Turn on the Send Clear-Text Signed To select your preferred method of encoding to use for replies or forwarded messages you send, that any email application can open, or opaque-signed messages that only email applications that support encryption can open. To turn on S/MIME-protected messaging, tap the SMIME tab. Turn on the S/MIME switch. To change the method of encoding to use for messages you send, select an option in the Default STRICTLY CONFIDENTIAL There is an error with the certificate chain or the certificate status. The certificate chain is trusted or the certificate status is good. There is not enough information to verify the digital signature. The digital signature was successfully verified. Multiple certificates are attached to the email. A message in the folder is digitally signed. The certificate status is being determined. The certificate chain has been revoked. The digital signature failed verification. A message in the folder is encrypted. A certificate is attached to the email. The certificate chain is expired. 75 your notifications. BlackBerry Hub and email 2. Slide your finger to the right to peek at the BlackBerry Hub. Peek at your messages in the BlackBerry Hub from anywhere User Guide Navigating the BlackBerry Hub 1. From the bottom of the screen, slide your finger up just a little bit. The current view shrinks to show To fully open the BlackBerry Hub, continue sliding your finger to the right. To return to what you were doing, slide your finger back to the left and down. Whether you're on your home screen or using an application, you can peek at or open the BlackBerry Hub from anywhere on the device. STRICTLY CONFIDENTIAL In a message, slowly slide your finger from the left edge of the message to the right. Continue sliding to bring your list of messages and notifications into view. Peek at your messages and notifications while you're composing or viewing a message 76 1. User Guide message in the list. BlackBerry Hub and email Jump to the next or previous message 3. To open the highlighted message, release your finger. 2. While holding the message open, slide your finger up or down to highlight the next or previous In a message, slowly slide your finger from the left edge of the message to the right to peek at your list of messages. STRICTLY CONFIDENTIAL You can check your agenda in the BlackBerry Calendar app, but if you're already in the BlackBerry Hub, just stay where you are. At the top of your list of messages and notifications, where today's date appears, slowly drag down. Your upcoming events start to appear. The more you drag, the more you see. Check your upcoming events from the BlackBerry Hub 77
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User Guide 3. Tap Save. In an email, tap 1. 2. Tap BlackBerry Hub and email Refresh your list of messages Create a meeting from an email contact), tap a contact from the list. Add a contact from the BlackBerry Hub To add the contact as a new contact, tap In the BlackBerry Hub, touch and hold a message. To add the contact to an existing contact entry (for example, to add a new email address for a 2. Enter any additional information for the meeting. 3. Tap Save. If you added an email account that doesn't support push messaging services, you can refresh the BlackBerry Hub to check for new messages. When you create a meeting or event from an email, your BlackBerry device populates the invitation with the subject line from the email, and the recipients of the email become the invitees. STRICTLY CONFIDENTIAL You can customize a variety of settings in the BlackBerry Hub. For example, you can change your default email address or calendar, or the order that your accounts appear in. You can also set an out-of-
office reply using your BlackBerry device. 2. Tap an email account. 3. Turn on the Out of Office Reply switch. 4. Type a message in the field. 2. Tap an email account. 3. Turn on the Auto Signature switch. Some email accounts might not support out-of-office replies. Customizing BlackBerry Hub settings Add a signature to an email account Set an out-of-office reply In the BlackBerry Hub, tap In the BlackBerry Hub, tap In the BlackBerry Hub, tap
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. User Guide an account. BlackBerry Hub and email Settings > Accounts. 4. Type your signature in the field. Calendar drop-down list, tap a calendar. Change your default email address or calendar Change how messages are displayed in the BlackBerry Hub To change the default calendar that you add events to and send meeting invitations from, in the To change the default account that you send email from, in the Email Address drop-down list, tap 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Tap When you share something (for example, a picture or a website) by email or when you compose a new email, your BlackBerry device sends the email from your default email address. When you add an event to your calendar or send a meeting invitation, your device adds the event to your default calendar. Change whether the BlackBerry Hub shows your sent messages or filed messages, how you view message threads, and how the date appears at the top of your list of messages and notifications. You can also change how the senders' names are displayed, whether pictures are automatically downloaded, and more. STRICTLY CONFIDENTIAL You can change the order in which the BlackBerry Hub displays the accounts in the Account Tab. For example, you can move your favorite accounts or the accounts that you use most frequently to the top of the list. To help you distinguish between different types of accounts in the BlackBerry Hub, you can choose a color for each of your accounts. The color appears on the left side in your list of messages. To stop showing filed messages, turn off the Show Filed Emails switch. To stop showing sent messages, turn off the Show Sent Emails switch. To view messages as conversation threads instead of single messages, in the Display Style drop-
2. Change your settings. For example, change any of the following settings:
Change the order of accounts in the BlackBerry Hub In the Account Color drop-down list, tap a color. 2. Tap an account. 3. down list, tap Conversation. Color code your accounts In the BlackBerry Hub, tap In the BlackBerry Hub, tap
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> Text Messages. BlackBerry Hub and email
> Hub Management.
> Hub Management. In the BlackBerry Hub, tap In the BlackBerry Hub, tap In the BlackBerry Hub, tap 4. To save your changes, tap Change options for text messages in the list of accounts in the Account Tab. 2. Tap an account. 3. Change which messages appear in the BlackBerry Hub turn on the Confirm Delivery switch or the Confirm Read switch. In the Show in list, tap Show in Hub Only, Show in Separate Account Only or Show in Both. To allow other devices to see when you receive or read a text message with an attachment, under To receive a notification when your sent text messages are delivered or read, under SMS or MMS, You can choose to hide messages for some accounts, so they don't appear in the Hub Tab in the BlackBerry Hub. Calendar and contact syncing aren't impacted by these settings. 2. Tap 3. Touch and hold an account, then slide your finger up or down to change where the account appears STRICTLY CONFIDENTIAL Your service provider might send you cell broadcast messages when you're using your BlackBerry device in certain geographical locations (for example, to tell you about local weather conditions). There is no charge associated with these messages, but you can turn off them off if you'd rather not see them. With the advanced settings for SMS and MMS messages, you can allow special characters, change your routing preference, and more. To block unwanted MMS messages, under MMS, turn on the Reject Anonymous Messages switch To change the background color of text message conversations, turn the Dark Background switch To stop receiving MMS messages while roaming, under MMS, in the Auto Retrieval Mode drop-
MMS, turn on the Allow Delivery Confirmation switch or the Allow Read Confirmation switch. 2. Make your changes. 3. Tap Save. Change advanced settings for text messages or the Reject Advertisements switch. Turn off cell broadcast messages down list, tap Home Only. In the BlackBerry Hub, tap
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> Cell Broadcast. BlackBerry Hub and email In the BlackBerry Hub, tap In the BlackBerry Hub, tap About public warning messages To turn off all cell broadcast messages, turn off the Enable Cell Broadcast switch. To turn off messages from a specific channel, beside a channel, tap Remove. 2. Tap Facebook, Twitter, or LinkedIn. 3. Tap 4. Type your status. 5. Tap Post, Tweet, or Send. Make a phone call from the BlackBerry Hub 1. Tap 2. Tap Update your Facebook, Twitter, or LinkedIn status from the BlackBerry Hub 1. STRICTLY CONFIDENTIAL Depending on your wireless service provider, public warning messages don't contribute to data usage in your wireless service plan. This feature might not be supported, depending on your region, service provider, and wireless network. For more information, contact your service provider or administrator. Public warning systems are used to send alert messages to users with enabled mobile devices. Public warning messages are text messages that alert users of possible threats to safety in their area. Messages may include severe weather warnings, missing child alerts, or national emergencies. You might not be able to unsubscribe from some public warning messages, depending on your region and wireless network. Accounts settings on your BlackBerry device. On the home screen, swipe down from the top of the screen. Tap If you recently changed an account password, make sure that you update the password in the
> Accounts. Tap an account. Make your changes. Tap Save. 2. Turn off the switch beside a type of public warning. Troubleshooting: BlackBerry Hub Unsubscribe from public warning messages I'm not receiving messages In the BlackBerry Hub, tap
> Emergency Alerts. Try the following:
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User Guide BlackBerry Hub and email I can only see email for the last 30 days To see the work view, in the BlackBerry Hub, tap I can't find my work email in the BlackBerry Hub
> Networks and Connections > Mobile Network. In the Sync Timeframe drop-down list, tap an option. Tap If you're connected to a mobile network, check that data services are turned on. On the home screen, swipe down from the top of the screen. Tap Make sure the Data Services switch is turned on. Check your network connection settings to make sure that your device is connected to a Wi-Fi or mobile network. If you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area. If you added a work account to your BlackBerry device, your administrator might have turned on a policy that separates the BlackBerry Hub into a work view, which contains your messages and notifications for only your work account, and a personal view, which contains your messages and notifications for only your personal accounts. For some types of email accounts, by default, your BlackBerry device initially syncs email for the past 30 days. To change this setting, on the home screen, swipe down from the top of the screen. Tap Accounts. Tap the email account. Tap Save. STRICTLY CONFIDENTIAL BBM With BBM, you can chat and share in real-time with your BBM contacts, and know when someone has read your message. Type, talk, or post. You decide the best way to communicate with people in BBM. If you use a work account that is supported by a BlackBerry Enterprise Server, your administrator might not allow you to send text messages, but you might still be able to receive text messages. The file might be too large, or your wireless service plan might not support MMS messaging, which is required to attach files to text messages. Contact your service provider for more information. You might not be able to forward an SMS or MMS message if the content of the message includes copyright-protected information. To see the other recipients of a message and the account that you received the message in, in the message, at the top-right corner of the screen, tap the arrow. For more information, see the BBM User Guide. I can't see the recipients for a message I can't send or forward a text message I can't attach a file to a text message
> Switch To Work. 82 User Guide BlackBerry Hub and email For more information on Facebook for BlackBerry devices, see the Facebook User Guide. For more information on the Twitter for BlackBerry devices app, see the Twitter User Guide. For more information on the LinkedIn for BlackBerry devices app, see the LinkedIn User Guide. LinkedIn You can use the LinkedIn app on your BlackBerry device to stay connected with your colleagues. Send messages, share updates, add connections, and more. Twitter You can use the Twitter for BlackBerry devices app to stay connected almost anywhere you go. You can post tweets, send direct messages to friends, search Twitter, add pictures to your tweets, and more. Facebook You can use the Facebook for BlackBerry devices app to stay connected with your friends. Send messages, chat with your friends, invite new friends, upload pictures to your Facebook account, and more. STRICTLY CONFIDENTIAL joyn With joyn, you can chat, call, send pictures, and share videos with your friends and contacts who arent using a BlackBerry 10 device. If your wireless service provider supports joyn, the your contacts who are using joyn. Do you have friends and contacts who aren't using a BlackBerry 10 device? If so, you can chat, call, send pictures, and share videos with these contacts using joyn. If your wireless service provider supports joyn, within the Contacts app or the Phone app, the using joyn, so that you can easily find other users. For information about fees or conditions that might apply when using this application, contact your wireless service provider. joyn for BlackBerry 10 might not be available on your device, depending on your wireless service provider. Start a joyn chat 1. In the Contacts app, or in the contact details view, tap icon appears beside contacts who are beside a contact's name. icon appears beside About joyn 83
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> Create Group. Delete a joyn chat BlackBerry Hub and email On a chat screen, tap 2. Do any of the following:
If needed, type a chat subject. Invite other joyn contacts to a chat Tip: You can find, start, and reply to your joyn chats in the BlackBerry Hub. Type your message. Tap an emoticon. To attach a picture or file, tap Have something you need to discuss with a group? You can chat with more than one person to help make decisions faster and keep everyone informed. 1. At the bottom of a joyn chat, tap 2. Tap + to add another contact. Repeat this step for each contact you want to add. 3. 4. Type your message. 5. Tap Send. STRICTLY CONFIDENTIAL Before you can share a video or start chatting over video, you need to call a joyn contact. The contact must have a device that supports video. You can send different types of files to joyn contacts, including pictures, videos, and documents. If you have multiple phone numbers for a joyn contact, tap the number that you want to call. Call a joyn contact 1. 1. During a one-on-one joyn chat or a phone call, tap to start a chat or a video share, or share a file. Send a file to a joyn contact Start a joyn video share beside the contact you want to call. During a call, in the Phone app, tap Tip: During the video share, tap to start a chat or share a file. and select a picture or file. Tip: During the call, tap In the Phone app, tap 2. Tap 3.
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User Guide 2. Tap Send. BlackBerry Hub and email In the BlackBerry Hub, tap In the BlackBerry Hub, tap Block a joyn contact Turn on joyn while roaming If you're travelling, you can keep using joyn while roaming. To unblock a contact, tap Unblock beside the contact's name. Check with your wireless service provider to find out what roaming fees or charges might apply. 2. Tap joyn. 3. Set the Enable joyn While Roaming switch to On. 2. Tap joyn. 3. Tap Blocked users. 4. Type the phone number or name of the joyn contact you want to block. If you block a joyn contact, you won't receive any messages from that contact and file transfers are declined automatically. Messages are filtered to the Blocked Messages folder in the joyn app, and read notifications are turned off. STRICTLY CONFIDENTIAL
. 85 User Guide BlackBerry Hub and email STRICTLY CONFIDENTIAL 86 Media User Guide Mute key again. Media To select the type of speaker to play your music on, tap Camera, Pictures, Music, Videos, BlackBerry Story Maker, Games Change the media volume When music is playing, do any of the following:
Note: Your media volume is separate from your notifications volume. Changing the volume while you listen to your music won't change the volume of your notifications. To increase the volume, press the Volume Up key on the right side of your BlackBerry device. To decrease the volume, press the Volume Down key on the right side of your device. To mute the volume, press the Mute key on the right side of your device. To turn off mute, press the STRICTLY CONFIDENTIAL Supported audio and video file extensions, formats, and codecs Depending on your BlackBerry device model and wireless network, some file extensions, formats, and codecs might not be supported. Supported audio codec(s) Supported video codec(s) ISMV (fragmented MP4) H.263, H.264, MPEG-4 H.263, H.264, MPEG-4 H.263, H.264, MPEG-4 AAC, MPEG-3, PCM AAC, AMR , QCELP MJPEG, MPEG-4 Sorenson Spark File extension H.264, WMV9 AAC, WMA AAC, AMR
> Audio. MPEG-3 WMV 9 WMA M4V 3GP 3G2 ASF F4V AVI V6 87 AAC AAC AAC M4A MP4 MIDI MKV MKA AMR AMR MOV Media User Guide WMV WMA FLAC MPEG WMV 9 AAC, AMR FLAC, Vorbis File extension H.264, MPEG-4 AAC, AMR, QCELP AAC, MPEG-3, PCM AAC, MPEG-3, PCM H.263, H.264, MPEG-4 H.263, H.264, MPEG-4 Supported video codec(s) Supported audio codec(s) H.263, H.264, MJPEG, MPEG-4 STRICTLY CONFIDENTIAL For information about media file extensions, formats, and codecs for your device, visit www.blackberry.com/docs/smartphones and click Smartphones > BlackBerry Smartphones >
Supported Media. WMA 9, WMA 10 AAC, MP3, PCM FLAC, Vorbis PCM, GSM MPEG-3 SP-MIDI QCELP SPMID WMA OGG WAV QCP MIDI MP3 88 Icon Media User Guide Description Camera icons I can't open a media file Troubleshooting: Media Switch between the front-facing and the rear-facing cameras. Make sure that the file is in a format that your BlackBerry device supports. Camera You can use the Camera on your device to take high-quality pictures and videos, and to capture that perfect moment, even in adverse conditions. Time Shift mode makes it easy to take group pictures where everyone looks their best, and you can take panoramic pictures and capture the whole vista in one shot. Your device can also detect the lighting conditions and suggest the best mode and setting to use, so you can focus on capturing the moment. STRICTLY CONFIDENTIAL Your BlackBerry device analyzes the current lighting conditions and suggests the scene or mode best suited to those conditions. To accept the suggestion, tap the suggestion at the top of the screen. Touch and hold anywhere on the screen to permanently lock the focus on that area of the screen. Tap anywhere on the screen to unlock the focus. Access more options like flash, shooting modes, settings, and more. Taking pictures and recording videos Turn on the flash while recording a video. Stop recording a video. Record a video. Take a picture Take a picture. 89
. Media User Guide Turn on autofocus lock screen, not just the center of the screen. 3. When the focus box turns green, do any of the following:
Note: Zoom only works in Normal and Stabilization shooting modes. 1. Open the Camera app. To zoom in or zoom out, slide your fingers apart or together on the screen. 2. Tap the area of the screen that you want to focus on. You can focus on any part of the image on the Touch and hold the area on the screen that you want to lock the focus on. The focus box when the focus is locked. The number of pictures you took in Burst mode appears in the lower-left corner of the screen.The camera stops taking pictures when you take your finger off of the icon. To take one picture, tap To take continuous pictures when you have Burst shooting mode turned on, touch and hold You can use the autofocus lock on your BlackBerry device to take multiple pictures and videos without having to wait for the focus to adjust between takes. When you lock the focus, the area of the screen that you selected remains in focus even if you move your device or the image in the viewfinder changes. Tip: You can turn on grid lines to help you center items in your picture or to make sure your picture is
> Settings. Turn on the Display Grid Lines straight. To turn on grid lines, in the Camera app, tap switch. STRICTLY CONFIDENTIAL In Normal and Time Shift modes, you can use the timer on your BlackBerry device to delay taking a picture for 3 seconds or 10 seconds. The timed delay allows you to get ready for the picture and even get into the shot yourself. By default, the Face Detection feature on your BlackBerry device is turned on. When you take a picture and the camera detects faces, the faces are automatically brought into focus. 1. To turn off the Face Detection feature, in the Camera app, tap 2. Turn off the Face Detection switch. To set the timer for 3 seconds, tap To set the timer for 10 seconds, tap In the Camera app, tap 2. Do any of the following:
To unlock the autofocus lock feature, tap anywhere on the screen. Set the timer to take a picture Turn off Face Detection icon appears in the
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. When you reach the icon, remove your finger and tap Cancel or Delete. Peek at the last picture or video that you took Record a video 1. To turn off the timer, in the upper-left corner of the screen, tap remove your finger and tap Cancel or select a method of sharing. In the Camera app, tap 2. Do any of the following:
To share the picture or video, slide your finger to the right onto 1. Touch and hold the thumbnail at the bottom of the screen. 2. Slide your finger up to expand the thumbnail. To return to the Camera app, lift your finger from the screen. To delete the picture or video, slide you finger to the right onto You can peek at the last picture that you took or the video that you recorded to see if you captured what you wanted. To zoom out or zoom in, slide your fingers together or apart on the screen. To turn on the flash, tap To take a picture while recording a video, tap STRICTLY CONFIDENTIAL The panoramic feature on your BlackBerry device takes multiple pictures and seamlessly combines them into one picture. This shooting mode works well when you're trying to capture a breath-taking vista or a large group of people. You can set the video size for the rear-facing camera on your BlackBerry device, allowing you to take videos in different conditions. For example, you can set the camera to record 720p at 60 fps to capture fast-moving objects. 2. Tap the Video Size (Rear Camera) drop-down list. 3. Tap an option. Note: Panorama mode can't be used with Burst or Time Shift mode. 1. To turn on Panorama mode, in the Camera app, tap Take a panoramic picture In the Camera app, tap To stop recording, tap Set the video size
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Time Shift mode lets you take a bunch of pictures at once so that you can pick the best one of the set. Did someone blink in every shot, or cough just as you took the picture? You can fix that by swapping in different expressions for any person until everybody is picture perfect. You can also save the Time Shift pictures you take and edit them later. 2. To take a panoramic picture, tap 3. Slowly move your device until the solid box on the screen fills the box outline. 4. Keep moving your device until you have captured all of the image that you want to. 5. Tap STRICTLY CONFIDENTIAL 2. To take a picture, tap 3. Drag the slider at the bottom of the screen back and forth until you find the best picture. 4. Tap a recognized face. 5. Use the dial to browse the available expressions. 6. Tap anywhere on the screen. Move the slider at the bottom of the screen back and forth until you find the best picture. Tap To edit the picture later, tap To delete the picture, tap In the Camera app, tap 2. To take the picture, tap 3. Do one of the following:
Replace a person's expression using Time Shift mode Take the best picture possible using Time Shift mode
. Hold the camera steady until the picture appears. Hold the camera steady until the picture appears. In the Camera app, tap
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you saved to edit later. In the Pictures app, on the Date screen, tap a Time Shift picture.
) appears on the thumbnails of the pictures taken with Time Shift mode that When you take pictures using Time Shift mode, you can save the picture to edit later. In the Camera app on your BlackBerry device, you can change the scene mode, the shooting mode, choose whether you use your flash, switch between the front camera and rear camera, change the ratio, and more. 1. 2. Tap 3. Drag the slider at the bottom of the screen back and forth until you find the best picture. 4. Tap a recognized face. 5. Use the dial to browse the available expressions. 6. Tap anywhere on the screen. 7. Tap STRICTLY CONFIDENTIAL This mode is available for the camera and the video camera. Normal mode simulates a regular camera or video camera and allows you to take a single picture or video at one time. Shooting modes change the way that the camera takes pictures and records videos. For example, you can use Burst mode to take multiple pictures quickly. 1. Tap 2. Tap the setting that you want to change. Shooting modes Description Normal Burst Icon
. 93 Icon Media User Guide HDR Time Shift Panorama Description This mode is available for the camera. Panorama mode works well for vistas and seamlessly combines multiple images into one photo. This mode is available for the camera. Time Shift mode allows you to take a bunch of pictures at once so that you can pick the best one of the set. This mode, also known as High Dynamic Range mode, is available for the camera. HDR mode combines multiple pictures together and can capture the contrast between the light and dark areas of a scene. This mode is available for the camera. Burst mode allows you to take multiple pictures quickly. This is a good shooting mode to use when taking pictures of fast-moving scenes or subjects. STRICTLY CONFIDENTIAL This mode is the most common mode and is available for the camera, video camera, and Time Shift mode. Use Auto mode to capture a wide variety of everyday scenes. Scene modes are designed to improve the quality of the picture or video by changing settings, such as contrast, brightness, and so on. This mode is available for the camera. Timer mode adds a 3-second or 10-
second delay before the camera takes the picture. Scene modes Description Timer Auto Icon 94 Icon Media User Guide Night Action Description Whiteboard Beach or Snow This mode is available for the camera and Time Shift mode. Action mode can help to take pictures of fast-moving objects. Try this mode when capturing pictures of sports or children. This mode is available for the camera and Time Shift mode. Whiteboard mode can help to take pictures of whiteboards by improving the contrast between the whiteboard and any writing on the board. This mode is available for the camera, video camera, and Time Shift mode. Night mode is useful when taking pictures and videos in areas with low light. STRICTLY CONFIDENTIAL The Auto Suggest feature on your BlackBerry device analyzes the conditions present when you're taking a picture and suggests the scene or mode best suited to those conditions. The Auto Suggest feature is designed to help you select the right scene or mode to take great pictures. By default, the Auto Suggest feature is turned on, but to stop receiving suggestions, you can turn the feature off. This mode is available for the camera, video camera, and Time Shift mode. Beach or Snow mode can help to compensate for the light levels of the bright sand or snow in a picture or video. You can change your camera settings, such as turning on grid lines, setting where you want to save your pictures and videos to, and more. By default, your BlackBerry device is set to save your media files to a media card, if there is one present. You can change the settings to save your media files to the built-in media storage on your device. Save media files to your built-in media storage Changing the camera settings 2. Turn off the Auto Suggest switch. Turn off the Auto Suggest feature In the Camera app, tap
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> Settings.
> Settings. Geotag your pictures In the Camera app, tap In the Camera app, tap In the Camera app, tap Turn off Video Stabilization 2. Turn on the Save Original switch. 2. Turn off the Save on Media Card switch. Save your original picture along with the HDR version
> Settings. 2. Turn off the Video Stabilization switch. Video Stabilization is designed to reduce the effect of camera shake when you're recording videos on your BlackBerry device. By default, this feature is turned on. When you take pictures in HDR mode, multiple pictures are combined together to capture the contrast between the light and dark areas of a scene. When you geotag the pictures you take with your BlackBerry device, you add your GPS location to your pictures. Adding this information allows your device to generate automatic stories that are organized by the location where you took the pictures. STRICTLY CONFIDENTIAL The flash might still be charging. Wait a moment and then try again. Make sure you're using the rear-facing camera. Make sure you aren't using Time Shift, HDR, Panorama, or Burst modes. These modes don't use the If you are having trouble using the camera on your BlackBerry device, you can consult the troubleshooting topics included below. There might not be enough battery power left to use the flash or video light. Charge your BlackBerry Note: The GPS information used to generate automatic stories isn't shared with anyone else. I can't turn on the flash or use the video light 2. Turn on the Geotag Pictures switch. Troubleshooting: Camera Try the following actions:
In the Camera app, tap device and try again.
> Settings. flash. 1. 96 Media User Guide Try the following:
Try any of the following:
Try one of the following:
I can't take a picture or record a video I can't take a panoramic picture that isn't blurry I can't save pictures or videos to my media card applications that might be using the cameras, and try again. available. If necessary, create a new folder called Camera. Delete or move any other files called Camera to a different folder. If your panoramic pictures are turning out blurry, try slowing down when you pan your BlackBerry In the File Manager app, browse to your media card. Check if there are any other files called Camera. Delete old media files to free up storage space and try again. Make sure that neither the camera or the video camera is in use by another application. Close any Delete old media files to free up storage space and try again. Insert a different media card. In the File Manager app, browse to your media card. Make sure that the Camera folder exists and is STRICTLY CONFIDENTIAL Pictures You can use the Pictures app to organize the pictures you take with and add to your BlackBerry device. You can also edit, share, and display your pictures. Automatically generated stories compile your pictures and videos based on location, the date taken, and items that you added to the Favorites screen. background. Panoramic mode doesn't work well on monochromic scenes or backgrounds, like white walls. device from one side to the other. Stop moving your device when the boxes on the screen are aligned. View all of your pictures organized by the date that you took the pictures or added the pictures to your BlackBerry device. Panoramic mode works best when used to take pictures of scenery with a lot of visual details in the Pictures icons Description Icon 97 Icon Media User Guide Description View your picture albums. Zoom in or out on a picture View your pictures displayed in a slideshow. Start the camera and take pictures or record videos. View the pictures that you added to the Favorites screen. With a picture open on the screen, do one of the following:
On the Date screen, watch stories that your device automatically generates. To zoom in, double-tap the area of the picture that you want to zoom in on. To zoom out, double-tap the picture. To zoom in or out manually, slide your fingers together or apart. STRICTLY CONFIDENTIAL Use the picture editor to turn a picture into a masterpiece! The picture editor offers many tools to enhance your pictures, as well as adding unique touches to make your pictures stand out from the rest. You can also use the picture editor to reduce red-eye, increase the contrast of your picture, make it look like a cartoon, and much more. Using the picture editor, you can enhance the pictures that you take by rotating, cropping, flipping, or changing the size of the picture. Pan a picture 1. Zoom in on a picture. 2. Drag your finger around the screen. 1. 2. Tap 3. Tap an editing option. Tip: When you edit a picture, to see more editing options, swipe on the visible themes. In the Pictures app, touch and hold the picture that you want to change. Crop or rotate a picture Editing pictures
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Media User Guide Enhance a picture 4. When you're done editing your picture, do one of the following:
In the Pictures app, touch and hold the picture that you want to change. To save your changes, tap Save. To discard your changes, tap To save your changes, tap Save. To discard your changes, tap Tip: If you select an editing option and don't like the results, to quickly discard the changes, tap the editing option a second time. Tip: If you select an editing option and don't like the results, to quickly discard the changes, tap the editing option a second time. The picture editor can help you tweak the pictures you take and improve qualities like the brightness, saturation, sharpness, red-eye, and more. 1. 2. Tap 3. Tap an editing option. 4. When you're done editing your picture, do one of the following:
STRICTLY CONFIDENTIAL 1. 2. Tap 3. Tap an editing option. 4. When you're done editing your picture, do one of the following:
Use the filters in the picture editor to add a fun finishing touch to your pictures. You can add filters such as antique, sepia, 60s, cartoon, sketch, and more. Use the picture editor to add frames to your pictures. Options include aging the picture, adding a film strip border, and making your picture look like it's on an old TV. Tip: If you select an editing option and don't like the results, to quickly discard the changes, tap the editing option a second time. To save your changes, tap Save. To discard your changes, tap In the Pictures app, touch and hold the picture that you want to change. In the Pictures app, touch and hold the picture that you want to change. Add a frame to a picture Add a filter to a picture 1. 2. Tap
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Media User Guide About automatic stories Change the settings for automatic stories To save your changes, tap Save. To discard your changes, tap 3. Tap an editing option. 4. When you're done editing your picture, do one of the following:
Tip: If you select an editing option and don't like the results, to quickly discard the changes, tap the editing option a second time. Your BlackBerry device combines the pictures and videos that you take into automatically generated stories. Pictures and videos are selected by the date taken and location, as well as whether they are favorite pictures and videos. Automatic stories are a fun and easy way to highlight your pictures and videos and show them off to friends and family. You can change the settings to improve the automatic stories that your BlackBerry device generates. Turning on geotagging and adding your home address helps your device group pictures and videos together in a logical way. For example, when you turn on geotagging, your device can generate stories based on where pictures and videos were taken. STRICTLY CONFIDENTIAL To add geotags to your pictures, tap Turn On Geotagging. Turn on the Geotag Pictures switch. To add your home address, tap
. Under My Places, tap Set Home Address. Tap an address. To set your home radius, in the Home Radius field, enter a distance. Using BlackBerry Story Maker, you can tweak stories automatically generated by your BlackBerry device. 2. Tap 3. Tap 4. Do one of the following:
By default, on your BlackBerry device, the automatic stories feature is turned on. To tweak the story, tap To change the media, tap In the Pictures app, swipe down from the top of the screen. Tap
. When you're done making your changes, tap Done. When you're done making your changes, tap Save. Turn off automatic stories 2. Do any of the following:
Edit an automatic story In the Pictures app, tap
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. Tap the pictures that Share a picture 2. Turn off the Automatic Stories switch. Add a picture to BlackBerry Story Maker In the Pictures app, swipe down from the top of the screen. Tap In the Pictures app, touch and hold the picture that you want to use. Tap an existing story. Tap Create New Story. If necessary, edit the story. 1. 2. Tap 3. Do one of the following:
Tip: You can add multiple pictures to a story at the same time by tapping you want to use. Tap From the Pictures app on your BlackBerry device, you can add a picture to an existing story or a new story in BlackBerry Story Maker. STRICTLY CONFIDENTIAL 1. 2. Tap 3. To edit the picture before you share it, tap 4. Edit the picture and tap Save. 5. Select the method that you want to use to share the picture. You can use the Pictures app on your BlackBerry device to capture your special moments and share them with friends and family. You can also share your pictures with contacts, meeting participants, Twitter followers, and others. Take a screen shot of your device 1. To take a screen capture of your BlackBerry device, press the Volume Up key and the Volume In the Pictures app, tap If you have BlackBerry Balance on your device, switch to your work space. In the Pictures app, Tip: You can share multiple pictures at the same time by tapping want to share. Tap In the Pictures app, touch and hold the picture that you want to share. 2. To view your screen shot, do one of the following:
Down key at the same time. Tap the pictures that you tap
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. 2. 1. Media Create a picture album Move a picture to a different album In the Pictures app, touch and hold a picture. Set how pictures are organized in albums In the Pictures app on your BlackBerry device, you can create albums to organize your pictures. 1. 2. Tap 3. Tap 4. 5. 6. Tap Move. User Guide Organizing your pictures and albums In the Location drop-down list, tap the location that you want to save the album to. If necessary, in the Enter album name field, enter a name for the album. You can use albums to organize your pictures based on events, people, dates, or any other category that you can think of. In the Pictures app, swipe down from the top of the screen. Tap In the Sort items in Albums drop-down list, tap Oldest To Newest or Newest To Oldest. STRICTLY CONFIDENTIAL 1. On the home screen of your BlackBerry device, tap 2. Touch and hold a folder. 3. Do one of the following:
Tap the album that you want to move the picture into. To create an album, tap 1. 2. Tap 3. Do one of the following:
. Select the location that you want to save the album to. Enter a name In the Pictures app, touch and hold the picture that you want to move. In the Name field, enter a new name for the picture. In the Pictures app, touch and hold a picture. To rename the folder, tap 1. 2. Tap 3. Rename or delete an album Rename a picture 4. Tap Move. for the album. 102
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. Touch and hold a To delete the folder, tap In the Pictures app, touch and hold a picture. Supported picture file extensions Add a picture to the Favorites screen BMP JPG GIF PNG TIF WBMP Your BlackBerry device is designed to support the following picture file formats. To delete a picture from the Favorites screen, in the Pictures app, tap picture. Tap Tip: You can add multiple pictures to the Favorites screen at the same time by tapping pictures that you want to add. Tap Add pictures to the Favorites screen so that you can quickly access them. Pictures added to the Favorites screen are also used in the automatic stories that your BlackBerry device generates. STRICTLY CONFIDENTIAL Music You can use the Music app on your BlackBerry device to play and organize your music, and create playlists. For information about media file extensions and codecs for your device, visit www.blackberry.com/
docs/smartphones and click Smartphones > BlackBerry Smartphones > Supported Media. The FM Radio might not be available depending on your BlackBerry device model. Music icons 103 Icon Media User Guide Description Play a song or play all of your music. View all of your music, organized alphabetically. View all of the songs that you have added to the Favorites screen. Shuffle your music. To stop shuffling your music, tap the Shuffle icon again. Repeat the song currently playing or repeat all. To stop repeating, tap the Repeat icon again. View all of your music organized alphabetically and by artists, albums, and genres. View all of your playlists, including playlists generated by your BlackBerry device. These automatic playlists include the music you last played, recently added music, and music organized by year and decade. STRICTLY CONFIDENTIAL You can play music on any of the screens in the Music app on your BlackBerry device. The music currently playing appears at the top of the screens and you can tap the banner to access the music player controls. To play a song, tap To pause a song, tap To skip to the previous song, tap To skip to the next song, tap 1. 2. To view the music player controls, tap anywhere on the screen. In the Music app, tap a song, an album, or a playlist. In the Music app, tap a song, an album, or a playlist. Change the volume of your music Playing your music Play, pause, or skip a song Listen to the FM Radio. 1. 104
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Media User Guide Create a playlist View your music Creating playlists and organizing your music If the music player controls aren't visible on the screen, tap the screen. In the Music app, tap 2. Tap Create a Playlist. 3. Do any of the following:
In the Music app, tap a song, an album, or a playlist. If the music player controls aren't visible on the screen, tap the screen. 2. 3. When the music player controls are visible, tap the screen. 4. Slide your finger on the volume slider to turn up or turn down the music volume. In the Music app, on the Playlists screen, you can create and listen to your own playlists, or play the collections of songs that your BlackBerry device gathers for you. In each playlist and collection, you can see which artists and albums are featured. 1. 2. 3. To see your music list, tap the screen. 4. To view the album details for any of the songs listed, touch and hold a song. Tap STRICTLY CONFIDENTIAL To add songs individually to your playlist, beside the songs that you want to add, tap
. To add all of the songs by an artist, tap Artists. Beside the artist that you want to add, tap To add albums to your playlist, tap Albums. Beside the albums that you want to add, tap 4. Tap Done. 5. To name your playlist, tap in the text field at the top of the screen and enter a name. 6. Tap To add the song to a playlist, tap the screen. Tap To add the album to a playlist, touch and hold the album name. Tap To change the name of the playlist, in the text field at the top of the screen, enter a new name. When a song or an album is playing, do one of the following:
Add the music that's currently playing to a playlist Edit or rename a playlist In the Music app, tap 2. Tap a playlist >
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. Beside the song, artist, or album that you want to add, tap To remove a song from the Favorites screen, touch and hold a song. Tap Set a song as your ring tone 1. 2. Tap To delete a song from the playlist, beside the song that you want to delete, tap To change the song order in the playlist, drag the song to where you want it to go in the playlist. Add a song to the Favorites screen 1. 2. Tap 3. To view the songs that you added to the Favorites screen, in the Music app, tap STRICTLY CONFIDENTIAL The equalizer feature in the Music app on your BlackBerry device is designed to improve the sound quality of the music you're listening to. Options include bass, treble, airplane, jazz, rock, spoken word, and more. Note: When the equalizer is turned on, the sound settings apply to all of the music that you listen to, not just the song that was playing when you turned it on. You can set whether your music plays on the speaker, headset, or handset on your BlackBerry device. 1. 2. Tap 3. Tap an option. 4. Tap Done. 1. 2. Tap 3. Tap an audio option. To turn off the equalizer, when a song is playing, tap the screen. Tap In the Music app, tap a song, an album, or a playlist. Set the audio in the Music app In the Music app, tap a song. Tap Off.
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Media In the Music app, tap Settings > Main Volume. Turn on Music Shortcuts 2. Under Collections, tap Last Played. In the Music app, when a song is playing, tap Play your last music selection User Guide View song properties In the Music app, to skip songs, press and hold the Volume Up key or Volume Down key. In the Music app, you can view the properties for a song, including the file type, size, location, and more. If you set up a great music list and then you close the Music app or start listening to a new album, you can still listen to the music list even if you didn't save it. If you want to control your music faster and easier, you can set the volume keys to quickly skip songs in the Music app on your BlackBerry device. 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Turn on the Music Shortcuts switch. 4. STRICTLY CONFIDENTIAL Videos You can use the Videos app on your BlackBerry device to play, edit, organize, and display your videos. Make sure that the file is in a format that your BlackBerry device supports. View all of your videos organized by the date that they were recorded. To save the music list as a playlist, tap Troubleshooting: Music I can't open a media file Videos icons Description Icon
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Using the video editor on your BlackBerry device, you can edit and improve the videos that you record. For example, you can crop and change the length of your video, as well as enhance the brightness, color, volume, and more. Tip: When you edit a video, to see more editing options, swipe on the visible themes. To save your changes, tap Save. To discard your changes, tap In the Videos app, touch and hold the video that you want to change. In the Videos app, touch and hold the video that you want to rotate. Change the length of a video Editing videos 1. 2. Tap Rotate a video
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Media User Guide Enhance a video If necessary, move the slider to achieve the effect that you want. In the Videos app, touch and hold the video that you want to change. 4. When you're done changing the length of the video, do one of the following:
To save your changes, tap Save. To discard your changes, tap To save your changes, tap Save. To discard your changes, tap You can use the video editor on your BlackBerry device to improve the quality of your videos by changing the brightness, contrast, saturation, and more. 3. Touch and hold the paddle icons and slide your finger until your video is the length that you want. The section of video that plays for the length of time between the paddle icons is the length of the revised video. 1. 2. Tap 3. Tap an editing option. 4. 5. When you're done editing your video, do one of the following:
STRICTLY CONFIDENTIAL 1. 2. Tap 3. Tap 4. Touch and hold the paddle icons and slide your finger until the section of the video that you want to Tip: If you select an editing option and don't like the results, to quickly discard the changes, tap the editing option a second time. You can use the video editor on your BlackBerry device to add filters to your video to change the appearance. Some options include black and white, vintage, and aged filters. To save your changes, tap Save. To discard your changes, tap In the Videos app, touch and hold the video that you want to change. In the Videos app, touch and hold the video that you want to change. 5. When you're done editing the video, do one of the following:
slow down is in between the paddle icons. Add slow motion to a video Add filters to a video 1. 2. Tap
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Media User Guide Add a video to BlackBerry Story Maker In the Videos app, touch and hold the video that you want to use. To save your changes, tap Save. To discard your changes, tap Tap an existing story. Tap Create New Story. If necessary, edit the story. 1. 2. Tap 3. Do one of the following:
3. Tap a filter. 4. When you're done editing your video, do one of the following:
Tip: If you select an editing option and don't like the results, to quickly discard the changes, tap the editing option a second time. From the Videos app on your BlackBerry device, you can add a video to an existing story or a new story in BlackBerry Story Maker. STRICTLY CONFIDENTIAL You can use albums to organize your videos based on events, people, dates, or any other category that you can think of. In the Location drop-down list, tap the location that you want to save the album to. If necessary, in the Enter album name field, enter a name for the album. Tip: You can add multiple videos to a story at the same time by tapping you want to use. Tap 1. 2. Tap 3. Tap 4. 5. 6. Tap Move. In the Videos app on your BlackBerry device, you can create albums to organize your videos. In the Videos app, touch and hold the video that you want to move. Organizing your videos and albums In the Videos app, touch and hold a video. Move a video to a different album Create a video album
. Tap the videos that 1. 2. Tap
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1. 2. Tap 3. In the Videos app, touch and hold a video. In the Videos app, touch and hold a video. In the Name field, enter a new name for the video. Add a video to the Favorites screen
. Select the location that you want to save the album to. Enter a name Tap the album that you want to move the video into. To create an album, tap To delete a video from the Favorites screen, in the Videos app, tap Tap You can add videos to the Favorites screen so that you can quickly access them. Videos added to the Favorites screen are also used in the automatic stories generated by your BlackBerry device. STRICTLY CONFIDENTIAL You can use the equalizer feature in the Videos app to improve the sound quality of your videos based on preset conditions. Options include bass, treble, airplane, and more. When the equalizer is turned on, the sound settings apply to all of the videos that you watch, not just the video that was playing when you turned on the equalizer. If you want your videos to play in a continuous loop, you can turn on the repeat function in the Videos app. When this feature is turned on, all of the videos that you watch play in a continuous loop, not just the video that was playing when you turned on repeat. 1. When a video is playing, tap the screen. 2. Tap 3. Tap an option. 1. When a video is playing, tap the screen. 2. Tap To turn off the repeat feature, when a video is playing, tap the screen. Tap Turn on the equalizer in videos
. Touch and hold a video. Repeat videos
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. Tap Off. 4. Tap Done. To turn off the equalizer, when a video is playing, tap the screen. Tap About BlackBerry Story Maker You can use BlackBerry Story Maker to make stories using pictures and videos that are saved on your BlackBerry device. You can customize your stories by adding music, filters, and more. BlackBerry Story Maker provides a fun and unique way to present your pictures and videos in a format that's similar to a movie. Create a story using BlackBerry Story Maker 1. Tap Create New Story. 2. Tap the pictures and videos that you want to include in your story. Tap Next. 3. Select the song for your story's soundtrack. Tap Next. 4. Enter the titles and credits that you want to appear in your story. Tap Done. 5. Tap a theme. 6. To preview the story that you created, tap the story. STRICTLY CONFIDENTIAL 4. To delete a picture or video from the story, tap the thumbnail of an item. 5. To add a picture or video to the story, tap the thumbnail of an item. 6. Tap Done. You can edit your stories using options such as themes, reordering media, changing titles, and more. There is no limit to the number of times that you can change a story. 1. 2. While the story is playing, tap the screen. 3. Tap Tip: If you chose an album to select pictures and videos from, you can tap pictures and videos from another album. Tip: Check marks and a blue tint appear on the thumbnails of the media currently included in the story. Editing stories in BlackBerry Story Maker Tip: To sort your media to make it easier to search, tap Change the order in which media appears in a story Add to or delete media from an existing story In BlackBerry Story Maker, tap a story. In BlackBerry Story Maker, tap a story. to go back and add
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. Media User Guide want it to go. 5. Tap Done. Edit the media used in a story In BlackBerry Story Maker, tap a story. In BlackBerry Story Maker, tap a story. Change the music or titles in a story You can change the way individual pictures and videos appear in stories in BlackBerry Story Maker. 2. While the story is playing, tap the screen. 3. Tap 4. Touch and hold the thumbnail of the picture or video that you want to move and drag it to where you 1. 2. While the story is playing, tap the screen. 3. Tap 4. Tap the picture or video that you want to edit. 5. Tap 6. Make your changes. Tap Save. 7. Tap Done. STRICTLY CONFIDENTIAL Delete a story in BlackBerry Story Maker 1. 2. Tap Tip: To see more themes that might be available off-screen, try swiping left or right on the visible themes. 1. 2. While the story is playing, tap the screen. 3. Do one of the following:
1. 2. While the story is playing, tap the screen. 3. Tap a theme. To change the music, tap To change the titles, tap 4. When you're done making your changes, tap Done. In BlackBerry Story Maker, touch and hold a story. In BlackBerry Story Maker, tap a story. Change the theme in a story
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Media switch. Resolution switch. In BlackBerry Story Maker, swipe down from the top of the screen. In BlackBerry Story Maker, tap an existing story or create a new one. To change the resolution that stories are saved in, turn on or turn off the Save in 1080p To change the location where stories are saved to, turn on or turn off the Save to Media Card User Guide Save a story in BlackBerry Story Maker 1. 2. While the story is playing, tap the screen. 3. Tap Note: Depending on the length of your story, it may take a few moments to save. While your story is saving, you can close BlackBerry Story Maker without interrupting the saving process. When you save the stories that you create in BlackBerry Story Maker, you can send, share, or move the stories. If you don't save your story, it can only be played in BlackBerry Story Maker. Change your BlackBerry Story Maker settings 1. 2. Tap STRICTLY CONFIDENTIAL Media sharing You can use your BlackBerry device to share your media files in a variety of ways, including using Play on and DLNA Certified devices. To remove titles and credits from your stories, turn off the Titles and Credits switch. To remove collages from your stories, turn off the Arrange Pictures in Collages switch. To arrange pictures and videos in chronological order, turn off the Automatically Reorder Media Change your story settings 1. 2. While the story is playing, tap the screen. 3. Tap 4. Do any of the following:
To keep videos the length that you recorded them, turn off the Automatically Trim Videos switch. To automatically adjust the length of stories to match the music you choose, turn on the Adjust Note: If a switch is grayed out, it means that the theme currently used in your story doesn't support that setting or that the story doesn't contain any media affected by that setting. In BlackBerry Story Maker, tap a story. Length of Story to Music switch. switch.
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. 114 Media a file on a selected DLNA Certified device. Your DLNA Certified device must be a Digital Media Renderer. User Guide About sharing media Tip: For more information about DLNA Certified devices, visit www.dlna.org. Play or view your media file on a DLNA Certified device Media Sharing: In the Media Sharing settings, if you selected a DLNA Certified device or a Miracast Play on: In the Music, Pictures, and Video apps, use the Play on feature to automatically play or view device to share media files with, the device that you selected will be able to wirelessly access your media files. Tip: To find out if the device that you're trying to play or view a media file on is DLNA Certified, or for more information about DLNA Certified devices, visit www.dlna.org. You can wirelessly share the media files on your BlackBerry device with supported Wi-Fi CERTIFIED Miracast devices and DLNA Certified devices, such as computers, TVs, or other home entertainment equipment. You can share your media files wirelessly using one of the following methods:
You can wirelessly play or view media files saved on your BlackBerry device on supported DLNA Certified devices, such as computers, TVs, or other home entertainment equipment. Pictures and videos can also be viewed on supported HDMI displays and Wi-Fi CERTIFIED Miracast devices. STRICTLY CONFIDENTIAL 1. Open a media file. 2. Tap 3. Tap 4. Select a device to play or view the media file on. Your DLNA Certified device must be a Digital Media Player. Your BlackBerry device must be connected to the same Wi-Fi network as the device that you want to You can use the Media Sharing options in your device settings to allow DLNA Certified devices and Wi-
Fi CERTIFIED Miracast devices to wirelessly access your media files. To find out if the device that you're trying to play or view a media file on is DLNA Certified, or for more information about DLNA Certified devices, visit www.dlna.org. To play or view other media files while still connected to the DLNA Certified device, tap media file. Share your media files with DLNA Certified devices To stop playing or viewing the media file on the DLNA Certified device, tap 1. On the home screen, swipe down from the top of the screen. share the media files with. and select a
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Media User Guide 2. Tap In the Music app, tap Settings > Media Sharing. Scan for radio stations checkbox beside each device that you want to grant access to. To use the FM Radio, make sure that you connect your headphones to your BlackBerry device. 2. Tap 3. Tap the radio station that you want to listen to. The FM Radio might not be available to you, depending on your service provider and the rules set by your administrator. To share your media files, turn on sharing for each type of media file that you want to share. To grant access to devices so that they can access your media files, tap Devices. Select the About FM Radio You can use the FM Radio in the Music app on your BlackBerry device to tune in to frequencies that broadcast FM stations and listen to all of your favorite FM stations. To use the radio, connect your headphones to your device. Your headphones work as the radio antenna. STRICTLY CONFIDENTIAL 2. Tap 3. Slide your finger to the radio station that you want to tune to. 4. Tap Tune to. Note: After you scan for radio stations, the next time that you use the FM Radio, the list of radio stations that you scanned for appears under Local Stations. The FM Radio on your BlackBerry device has controls for listening to music that are similar to the Music app on the device. To mute the station, tap To go to the next or previous station, tap To search for a station, tap Manually tune to a radio station 1. Tip: When you select the station that you want to tune to, to hide the station numbers, tap Tune to. After you have tuned to a station, do any of the following:
. To start listening to the station again, click Listen to the FM Radio In the Music app, tap or or
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. Select a type of speaker. Add a radio station to your Favorites To mark a radio station as a favorite, do one of the following:
Remove a radio station from your Favorites To remove a radio station from your Favorites, do one of the following:
. Your favorite icon also appears in the upper-right Note: If you close the Music app while listening to the radio, the radio stops playing. To change where the sound is coming from, tap To change the volume, press the Volume up or the Volume down key. When a station is playing, beside the station numbers, tap On the FM Radio screen, under Local Stations, touch and hold a station. Tap Tip: To listen to a station that you marked as a favorite, in the Music app, tap stations appear at the top of the screen under Favorites. The corner of the stations that you marked as favorites. On the FM Radio screen, under Local Stations, touch and hold a station. Tap On the FM Radio screen, touch and hold a station with a star icon in the upper-right corner. Tap When one of your favorite stations is playing, next to the station number, tap STRICTLY CONFIDENTIAL Games Connect with friends while discovering new games with Games for BlackBerry 10. You can also add favorite games and customize your Games profile. Go to the previous section in the setup wizard Keyboard shortcuts: Games Go to the next section in the setup wizard Scroll down a list by one screen length Scroll up a list by one screen length Go to the bottom of a list Go to the top of a list Press N Press B Press P Press T Press Press and
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and Media User Guide Press Press Address. In the Games app, tap device, and tap the one you want to use. Change your Games profile Set the Public profile switch to On or Off. To change your profile picture tap Choose a picture. Scroll through the pictures on your BlackBerry Go to the previous button or text entry field in the Edit Profile screen Go to the next button or text entry field in the Edit Profile screen When you create your profile, the Games app fills in the required information with information from your BBM profile. Changing your profile information in the Games app doesn't affect your BBM profile. To use the picture that is already associated with your BBM profile, tap Use BBM picture. To change your app name, tap the text field below Display Name. To change the email address that is associated with your account, tap the text field below Email STRICTLY CONFIDENTIAL In your timeline, tap a player. To invite your friends to the Games app using other ways, such as by email, looking up a username, Note: The games you play and the awards you receive can only be viewed on your Games app timeline by your gaming friends; they won't appear anywhere else. In your timeline, tap a game that interests you. To browse through new games, popular games, and games that your friends are playing, tap You can add friends to the Games app to view the games they're playing, compare your high scores, and recommend games. Use the Games app to discover your next favorite game that you can buy or download for free. Tip: To remove a friend from the Games app, navigate to the friend's profile. Tap Invite a friend to the Games app or by inviting friends of your current friends, tap 1. Do any of the following:
Do any of the following:
Add a game
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> Download. next to a game. Recommend a game To remove a game from your favorites, tap In the Games app, on the home screen, tap Add a game to your favorites Invite a Games friend to BBM 1. Tap a game. 2. Tap 3. Tap on a friend. After you discover a game you love, you can mark it as a favorite for quick access. If you have a friend in the Games app who's not in your BBM contact list, you can invite that friend to BBM without having to leave the Games app. You can recommend the games you love to your Games friends. Recommendations are sent as private messages, so that only the friends that you select can see the recommendations you send them. STRICTLY CONFIDENTIAL You can start a BBM chat without leaving the Games app (for example, if you want to quickly comment on something in a game). By default, your public profile is set to Off and only your friends can see your profile. You can change this setting to allow anyone to view your profile. In your timeline, tap a friend. On the home screen, tap Start a BBM chat with a Games friend 1. To edit your profile, tap on your display picture. In the Games app, do one of the following:
Troubleshooting: Games Only my friends can see my profile In your timeline or on the screen, tap a friend. Tap a friend. 2. Tap 2. Tap 1. 1. 119 Media User Guide 2. Set the Public profile switch to On. STRICTLY CONFIDENTIAL 120 Settings User Guide Settings. Settings Network connections, display, keyboard, typing, language, storage 1. On the home screen, swipe down from the top of the screen. 2. Tap Tip: You can also customize the order of items in the Settings list. In the Settings list, swipe down from the top of the screen. Tap beside the item you want to move. Drag the item to a different location and release your finger. When you are finished, swipe down from the top of the screen and tap Done. Customize your device settings Your BlackBerry device is designed to provide you with extensive customization and control. You can take it out of the box and get started, and you can tailor and optimize your device to your needs. Get acquainted with all the options and discover more about what your device can do. STRICTLY CONFIDENTIAL The settings menu that you access by swiping down from the top of the screen is designed to show the settings you use most often. You can choose which settings appear, as well as their positions, so that you can quickly get to the settings that are most important to you. Quickly put your BlackBerry device into airplane mode or bedside mode, turn off your alarm, or turn on the flashlight!
Tip: You can access your Quick Settings within any app when you swipe down from the top of the screen with two fingers. To add or remove items from your quick settings, select or clear the checkboxes. To change the positions of items in your quick settings, tap 1. On the home screen, swipe down from the top of the screen. 2. Tap to move. Drag the item to a different location and release your finger. Tap Save. If you have many quick settings items, you can swipe right or left to see them all. Customize your Quick Settings Related information Show the menus, 26
. Touch and hold the item you want Settings > Quick Settings. Touch and hold 121 Item Settings Notifications Description Airplane Mode all your connections. Networks and Connections Turn off all wireless connections. Depending on your wireless service plan and Get quick access to airplane mode to turn off User Guide Overview of device settings Mute BlackBerry Keyboard sounds. Turn on vibrate mode. Turn off Instant Previews and LED device model, set up connections to the mobile network, Wi-Fi network, Bluetooth enabled devices, NFC, mobile hotspot, and set up Internet tethering. STRICTLY CONFIDENTIAL Access settings you use frequently. Access these settings at any time by sliding your finger down from the top of the screen. Adjust the overall volume on your device. Assign the volume keys. Turn on audio boost for use with your Select a wallpaper. Change your font. Access advanced setup options such as IMAP Customize audio and visual notifications for Add or change social networking and email Quick Settings specific apps. Main Volume headphones. notifications. accounts. and POP. Accounts 122 Item Settings User Guide Display Description BlackBerry Link. Language and Input Device Connections BlackBerry Assistant measurement system. substitution, and spell check. Turn on or turn off text prediction, word Set up remote access to a computer for sharing documents and synchronizing media. Change the language, region settings, and Turn on connections to BlackBerry Blend and Adjust the screen brightness. Customize screen locking. Set options for device search, voice feedback, and voice interactions. STRICTLY CONFIDENTIAL Create a device password. Encrypt your device data. Delete your device data. Change permissions for downloaded apps. Manage certificates. Create a SIM card PIN. View your current BlackBerry ID information. Sign in to your BlackBerry ID. Change your BlackBerry ID password. Create or change a work space password. Delete only your work space and data from your device and leave your personal data intact. Turn on BlackBerry Protect to help secure and locate your device if it's lost or stolen. BlackBerry Balance (if available) BlackBerry Protect (if available) Security and Privacy BlackBerry ID
. 123 Item Settings User Guide memory. your device. Description App Manager Date and Time specific file type. Software Updates Media Sharing (if available) Check for software updates. Change the time zone, time, and date. Change the default app used to open a Monitor apps that are using your device's View the current software version running on Connect to a device to wirelessly share media content. STRICTLY CONFIDENTIAL View available storage space and set up access to the files stored on your device, including USB connections, network identification, file sharing, Wi-Fi sharing, and password protection for sharing files. Clear search history. Remove or prioritize apps that are searched. Extend a device search to include an Internet Add payment accounts and set preferred payment methods. Clear recent searches that you entered in the Choose whether apps can use your location Storage and Access Maps application. Location Services Payment Options information. search. Search 124 Item Settings User Guide About Accessibility Description Data Management Advanced Interaction Find general information about your device, Identify your device PIN, software version, and such as hardware information, network details, and storage space capacity. Use BlackBerry Screen Reader, change magnification, screen brightness, font size, TTY, and closed captioning settings. Turn on or turn off specific gestures that allow you to perform simple tasks more quickly and extend battery life. Receive a notification when you approach or reach your monthly data limit, see your data usage stats, and adjust or access mobile data settings. STRICTLY CONFIDENTIAL You should regularly create and save a device backup file on your computer, especially before you update any device software. Maintaining a current backup file on your computer might allow you to recover device data if your BlackBerry device is lost, stolen, or corrupted. Update your device software Software updates might not be available to you depending on your region and service provider. 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Tap Check for Updates. You can also update your device software using BlackBerry Link. For more information, see the Help documentation for BlackBerry Link. appears if another device detects it over a Bluetooth or network connection. View your phone number and the name of your View or change the name for your device that Settings > Software Updates. service provider. model. 125
. Settings Settings > Software Updates. Before you begin, you should back up your data so that you have a copy of the data on your computer. Restore your device to its factory default settings using BlackBerry Link User Guide Turn on automatic updates for your device software CAUTION: You can't stop the process of restoring your device to its default settings after it starts. If you reset your device, the process continues after the device restarts. 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Tap 4. Turn on the Automatically download and install Software Updates switch. If you restore your BlackBerry 10 device to its default settings, BlackBerry Link deletes all of the data and third-party applications from your device. Any IT policies that are applied to your device are also deleted. After you restore your device to its default settings, you can run the setup application on your device to set up the device again. When a software update for your BlackBerry device is available and your device is connected to a Wi-Fi network, software updates are automatically downloaded and installed on your device. When this feature is turned on, you aren't notified when an update starts installing, but you may be asked to restart your device to complete the installation. STRICTLY CONFIDENTIAL Battery and power Your BlackBerry device includes a number of features designed to help monitor your battery life and get the most out of your device. You can learn how to extend battery life, monitor which apps are using the most battery power, and charge your device in the most efficient way. 1. On your computer, open BlackBerry Link. 2. Connect your device to your computer using a USB cable. 3. At the side of the BlackBerry Link window, click your device. 4. Do one of the following:
On a Windows computer, click Back Up & Restore. Click Factory Reset. On a Mac computer, click BlackBerry Link > Preferences. Click Reload > Reload. Press and hold the Power/Lock key on the top of your BlackBerry device. Turn off your device 126 Settings User Guide Do one of the following:
Restart or reset your device Charge your device Put your device in standby mode Press the Power/Lock key on the top of your device. To wake up your device, swipe up from the bottom of the device screen. When you put your BlackBerry device in standby mode, the device screen backlight turns off and the screen locks. Wireless connections and clock alarms aren't affected. If your BlackBerry device is running slower than usual or not responding, turning off and turning back on your device might help to solve the problem. To restart your device, press and hold the Power/Lock key on the top of your device. Tap To reset your device, press and hold the Power/Lock key for ten seconds. STRICTLY CONFIDENTIAL Charge your device using the charger provided by BlackBerry in the box that your device came in. You can also charge your device using a USB cable connected to a computer, but charging might take longer. Before you start using your BlackBerry device, you should charge it because the battery that came with your device isn't fully charged. Hold the cable with the BlackBerry logo (
the USB port on your device. Plug the charger into a power outlet. CAUTION: Other chargers might not provide adequate power and might damage your device.
) facing the front of the device, and connect the cable into
. 127 Settings User Guide dashboard. Keeping your battery charged Your BlackBerry device uses a lithium-ion battery. To maximize your use of this type of battery, when possible, do the following:
Avoid using your device while it's charging to help it charge faster. Charge your device often, even when the battery charge isn't low. Avoid charging, using, or storing your device in extremely hot or cold places, such as on a vehicle STRICTLY CONFIDENTIAL Avoid leaving your device turned off with a low battery power level for an extended period of time. If your device has a removable battery and you aren't using your device for more than a few days, The battery isn't charging because the power source isn't providing enough power. Use the charger that came with your BlackBerry device to charge the battery. partially charge the battery. You can then remove the battery and store it in a dry place at room temperature to conserve battery power. The battery power level icons appear at the top of the home screen on your BlackBerry device. Battery and charging icons The battery is fully charged. The battery is charging. Description Icon 128 Icon Settings User Guide Description The battery isn't inserted. Settings > App Manager > Device Monitor. There is a problem with the battery, and the battery might need to be replaced. Only use a battery that is approved by BlackBerry for your device model. Check your battery power level 1. On the home screen, swipe down from the top of the screen. 2. Tap The battery charge is low, and your wireless connections might turn off to conserve power. If the battery charge gets too low, your device might turn off. Save any work in progress and charge your device. STRICTLY CONFIDENTIAL You can check how much battery time and power you have remaining, how much device memory is being used, and how much storage space is available. You can also monitor which apps and services are using the most battery power, device memory, storage space, or CPU resources, and you can close or delete some apps to help save battery power or improve the device performance. 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. To monitor different types of device statistics, tap 4. Tap a type of statistics. Tip: To quickly check the percentage of battery power remaining, from the bottom of the screen, slide your finger up to the middle of the screen. The battery percentage appears in the upper-left corner of the screen. Tip: On the Battery and CPU screens, you can view device and usage statistics from different time frames. To change the time frame for the statistics on the Battery or CPU screens, at the top of the screen, tap Monitor the battery life, memory usage, CPU usage, and storage space on your device Settings > App Manager > Device Monitor. Tap a time frame. 129
. Settings User Guide LED and battery notifications Settings > App Manager > Device Monitor. Settings > App Manager > Device Monitor. Close or delete apps from the Device Monitor screen View battery and usage stats for a specific app or service To close the app, tap To permanently delete the app, tap 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Tap an app or service. 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Tap an app. 4. Do one of the following:
If you notice that an open app is using a lot of battery power, device memory, or CPU resources, you can close it and end all processes associated with the app. You can also delete some apps permanently from the Device Monitor screen. Some apps must be installed and open at all times, so they can't be closed or deleted. STRICTLY CONFIDENTIAL A solid green LED can indicate that your device is plugged into a charger and that charging is complete. A flashing yellow LED can indicate that the battery power level is low and your device is charging. A solid red LED can indicate that your BlackBerry device is turning on or restarting. 130 Settings Dim the screen Decrease volume Settings > Display. Do any of the following:
Do any of the following:
Settings > Security and Privacy >
Prolong battery life by changing your device settings to dim the screen. timeout, on the home screen, swipe down from the top of the screen. Tap To adjust the screen brightness, choose a dark-colored wallpaper, or change the screen lock User Guide How can I extend battery life?
To automatically lock your device and dim the screen when it's in a BlackBerry case or holster, on the home screen, swipe down from the top of the screen. Tap Device Password > Lock Device When Holstered. Battery life varies depending on how you use your BlackBerry device. To help battery power last longer, here are some considerations:
To decrease the device volume, use the volume keys on the right side of your device. To adjust other volume settings such as application volume or notifications, on the home screen, STRICTLY CONFIDENTIAL Increase how long a single charge lasts by closing any apps or features that you finished using so that they aren't continuously running in the background. Some features consume more battery power than others. Close or turn off these apps and features when you don't use them: The camera, the BlackBerry Browser, GPS, and Bluetooth technology. If your device is out of a wireless coverage area, you can turn off the connection so that your device doesn't search for a network signal continuously. You can also help extend battery life by deleting saved Wi-Fi networks that you no longer use. To turn off a connection, on the home screen, swipe down from the top of the screen. Tap swipe down from the top of the screen. Tap Settings > Main Volume or Notifications. Settings > Networks and Connections. Do any of the following:
Turn off connections Close apps 131
. Settings User Guide to delete. Tap Turn off the flash Use a media card Update your software
. Tap and hold the network that you want Settings > Networks and Connections > Wi-Fi >
Conserve more power by turning off the flash when taking pictures. To delete a saved Wi-Fi network, on the home screen, swipe down from the top of the screen. Tap You can often gain a boost in power savings by using the latest version of the BlackBerry 10 OS. If a software update is available for your device, a notification appears in the BlackBerry Hub. Reduce power usage by keeping less data on your device. Save data to a media card instead of your device storage space. Tip: Like most electronic devices, your device battery drains less quickly if you keep it out of the sun and other hot places, keep the battery contacts clean, and charge it regularly. Avoid leaving your device turned off with a low battery power level for an extended time. STRICTLY CONFIDENTIAL For the times when charging your BlackBerry device isn't convenient, you might want to keep an extra battery charged and ready. To purchase replacement or spare batteries for your device, visit http://
shop.blackberry.com. You should only use the battery that BlackBerry specifies for use with your particular BlackBerry device model. If you use any other battery, you might invalidate any warranty provided with your device. dispose of either your device or battery in a fire. Your device or battery should not be placed in household waste bins. Please recycle your BlackBerry device and battery in accordance with your local regulations. Do not CAUTION: There is a risk of explosion if the battery is replaced with an incorrect battery type. You can also find various charging solutions for car, home, office, and travel. Where can I get a new or spare battery?
Device and battery safety Device and battery disposal 132 Settings User Guide Settings > About. In the Category drop-down list, tap Legal. BlackBerry and environmental sustainability View the safety, warranty, and privacy information for your device To view the Privacy Policy, your BlackBerry device must be connected to the Internet. BlackBerry is committed to reducing the environmental impact of BlackBerry products. To learn more about the sustainability efforts at BlackBerry, visit http://ca.blackberry.com/company/about-us/
corporate-responsibility/product-sustainability.html. 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. 4. Tap a link. For information about returning your device to BlackBerry for recycling and safe disposal, from a browser on your computer visit www.blackberry.com/recycling. The recycling and trade-up program is available only in certain areas. Take a moment to review the license agreement, limited warranty, safety information, and privacy policy for your device. These documents are available from your device settings screen. They contain important information about terms and conditions of use, battery and other important safety precautions, and warranty coverage. STRICTLY CONFIDENTIAL Connections Connect your BlackBerry device to a mobile network or Wi-Fi network to browse websites, check your messages, use location services, and much more. You can also connect your device to a mobile hotspot in a public place, pair your device with your car using Bluetooth technology, or use Internet tethering to connect to other Wi-Fi-enabled devices. NFC lets you share files easily between devices. Your BlackBerry device won't necessarily connect to every type of network that's listed on your device. Your device is capable of connecting to all the networks listed, but actually connecting to each type of network also depends on your wireless service plan. For more information about the wireless networks that your device connects to, see the Safety and Product Information document for your device. 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Check which wireless networks your device connects to In the Category drop-down list at the top of the screen, tap Network. Settings > About. 133 Settings Settings > About. Wireless connections icons In the Device Name field, enter the new name for your device. User Guide Give your device a nickname You can change the name of your BlackBerry device as it appears to other devices. This nickname is helpful when you share media files wirelessly or connect using Bluetooth technology. The following icons might appear in the upper-right corner of the home screen to indicate the wireless coverage level that your BlackBerry device currently has. The number of solid bars indicates the strength of the mobile network signal. If the signal is weak, your device might use more power to try to maintain the connection. 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. STRICTLY CONFIDENTIAL Your device is connected to the network type shown but the network functionality is limited. You're likely able to make a phone call, but not able to access the Internet or view email messages. The number of solid waves indicates the strength of the Wi-Fi signal. If the signal is weak, your device might use more power to try to maintain the connection. Your device is connected to the network type shown and can access all of the features of your mobile network plan. You are connected to the BlackBerry Infrastructure. Your device is roaming. Extra charges might apply. You have no mobile network coverage. Your device is connected to a VPN. 134 Settings User Guide You can only make emergency calls. Settings > Networks and Connections >
The NFC feature might not be available, depending on your wireless service provider, your administrator's settings, and your BlackBerry device model. Your device is in airplane mode and all of your wireless network connections are off. You can turn on Wi-Fi or Bluetooth technology, but not your connection to the mobile network. There is an error with your SIM card. For information on what the error is, on the home screen, swipe down from the top of the screen. Tap Mobile Network. The following icons appear in the upper-left corner of the home screen if your device is connected or trying to connect to another device using Mobile Hotspot mode, Internet tethering, Bluetooth technology, or NFC. STRICTLY CONFIDENTIAL Your BlackBerry device is capable of a wide range of connections, to increase what you can do with your device and how it interacts with other devices. Take a look at the list of connections to learn about the different types of connections, some tips for when to use each connection, and maybe learn a few things you didn't know you could do. Internet tethering is on. If the icon is solid, your device is connected to another device. Mobile Hotspot mode is on. If the icon is solid, Mobile Hotspot is connected. Bluetooth technology is on. If the icon is solid, Bluetooth technology is connected. Choosing a connection Network connections Mobile network NFC is on. 135 USB Settings User Guide Wi-Fi Connections between devices A mobile network connection allows your BlackBerry device to make calls and, if you have a data plan, use data services such as Internet browsing. In some locations, such as in a hospital or on an airplane, you need to turn off your mobile network connection, but usually you can just leave your mobile network connection on. You can use a USB cable to create a two-way connection between your BlackBerry device and your computer. When you connect your device to your computer using a USB cable, your device appears on your computer as a removable storage device. Depending on the functionality of your computer, you can usually use a USB connection to drag files between your computer and your device. A Wi-Fi network connection is another way to get data services on your device, but unlike using the mobile network, using Wi-Fi doesn't add charges to your data plan. Your device is designed to try to use saved Wi-Fi networks before it tries to use the mobile network for basic data functions such as using the Internet or downloading apps. You can leave Wi-Fi on so that as soon as you're in range of a saved Wi-Fi network, your device connects to it automatically, but remember that if you leave Wi-Fi on all the time your battery can drain faster. STRICTLY CONFIDENTIAL Bluetooth wireless technology allows you to create a direct connection between your BlackBerry device and another Bluetooth enabled device. Although you can transfer files over a Bluetooth connection, because of its ability to stream content, Bluetooth connections are more commonly used for actions such as playing the music on your BlackBerry device through a separate speaker or making calls on a headset that is using your BlackBerry device's mobile network connection. Miracast allows you to wirelessly show what's on the screen of your BlackBerry device on another device such as a TV or computer monitor. To display your screen on a device that isn't a Wi-Fi CERTIFIED Miracast device, you'll need to connect using a wireless display adaptor or use an HDMI cable to connect your BlackBerry device to the other device. NFC is a short-range wireless technology that's used for quickly creating connections between your BlackBerry device and other NFC-enabled devices or NFC tags. With NFC you don't need to enter pairing information to make a connection, so it's useful for on-the-go actions such as transferring contact cards with people you meet, or grabbing information from a poster that When you connect your BlackBerry device to other devices using a Wi-Fi Direct connection, you can perform actions such as sharing a document without needing an Internet connection. Because a Wi-Fi Direct connection creates a network, you can connect to multiple devices at the same time. Wi-Fi CERTIFIED Miracast connection Wi-Fi Direct connection Bluetooth technology NFC 136 Settings User Guide Mobile Hotspot Internet tethering Shared Internet connections contains an NFC tag. Depending on your wireless service provider and the applications you have installed on your BlackBerry device, NFC can also be used to turn your device into a digital wallet to allow you to do things such as make payments with your BlackBerry device. You can use your BlackBerry device's connection to the mobile network to allow other devices to access the Internet. This functionality is particularly useful if you want to browse the Internet on your laptop or Wi-Fi only tablet but you don't have access to a Wi-Fi network. You can use Internet tethering when you only have one device that you want to connect to the Internet through your BlackBerry device's mobile network connection. You can connect the device to your BlackBerry device using a USB cable or, if both devices are Bluetooth enabled, you can use Bluetooth technology instead. You can use Mobile Hotspot mode to connect up to eight devices to your BlackBerry device. (The number of devices that you can connect depends on your wireless service provider.) Connecting your devices using Mobile Hotspot mode is like connecting to a Wi-Fi router; you can use the Wi-Fi connections on your devices, but you don't need access to a Wi-Fi network. STRICTLY CONFIDENTIAL A mobile network connection allows your BlackBerry device to make calls and, if you have a data plan, use data services such as Internet browsing. In some locations, such as in a hospital or on an airplane, you might need to turn off your mobile network connection, but usually you can just leave your mobile network connection turned on. You can connect your BlackBerry device to a virtual private network (VPN) over your mobile network or using a Wi-Fi connection. While your device is connected to the VPN, you can send data to and receive data from the private network across the public network. In some places, such as on an airplane or in a hospital, you need to turn off all the connections on your BlackBerry device. Airplane mode lets you quickly turn off your connections and, when you're done using airplane mode, turning off airplane mode restores the connections that were previously turned on. 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Turn on the Airplane Mode switch. Turn on airplane mode Mobile network VPN connections Settings. 137 Settings User Guide Connect to the mobile network Settings > Networks and Connections > Mobile Network. Change the APN settings for your default Internet connection To turn on your mobile network connection, airplane mode must be turned off. To turn off your mobile network connection, turn off the Mobile Network switch. 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Turn on the Mobile Network switch. Your BlackBerry device uses Access Point Name (APN) settings to open a data connection with your service provider's wireless network. Apps on your device that require Internet access can use this connection. You might need to change your APN settings if you change your wireless service plan or if the default settings don't apply to your service provider. Depending on your service provider, you might not be able to change the APN settings. In most cases your device automatically connects to the appropriate wireless network when you travel outside of your wireless service provider's coverage area. If you're not sure if your device is set up for roaming, or what roaming fees will apply, it's a good idea to check with your wireless service provider before you travel. STRICTLY CONFIDENTIAL 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. 4. Tap 5. Complete the fields. If you don't have the required information, contact your service provider. 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Tap 4. You can set your BlackBerry device to automatically connect to a virtual private network (VPN) whenever you have mobile network coverage. In the VPN Profile drop-down list, tap the profile that you want to use. If no VPN profiles appear in the list, create your own or contact your adminstrator. If the Mobile Network or Data Services switches are off, turn them on. Settings > Networks and Connections > Mobile Network. 5. Turn on the Connect over Mobile Network switch. Settings > Networks and Connections > VPN. Connect to your VPN automatically To reset the default APN settings, tap
. 138 Settings User Guide Roaming Switch wireless networks manually Turn off data services while roaming Settings > Networks and Connections > Mobile Network. If the Mobile Network switch is off, turn it on. In the Network Selection Mode drop-down list, tap Manual. To switch wireless networks manually, your wireless service plan must include this service and your device must be connected to a GSM or UMTS network. Your BlackBerry device is designed to switch to an appropriate wireless network automatically when you travel, but you might need to try switching networks manually if you're having trouble connecting or if the network signal is weak. 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. 4. 5. When your device finishes scanning for networks, tap a network. In most cases your BlackBerry device automatically connects to the appropriate wireless network when you travel outside of your wireless service provider's coverage area. In some cases you must contact your provider to have your SIM card or device properly provisioned. If you're not sure if your device is set up for roaming, or what roaming fees will apply, it's a good idea to check with your wireless service provider before you travel. STRICTLY CONFIDENTIAL Depending on your wireless service plan, you might be able to turn off data services (email messages, PIN messages, text messages with attachments, and browser service) on your BlackBerry device so that only the phone and basic text messaging are available.Turning off data services while roaming might prevent you from receiving additional roaming charges. For more information, contact your wireless service provider. 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. 4. 1. On the home screen, swipe down from the top of the screen. 2. Tap Data Management. 3. Change any of the settings on the screen. You can be notified when you reach your monthly data limit, or when you reach a certain percentage of your monthly data limit. If the Mobile Network switch is off, turn it on. In the Data services while roaming drop-down list, tap Off or Prompt. Settings > Networks and Connections > Mobile Network. Set a monthly data limit notification Manage your mobile data settings 139 Settings User Guide down list, tap a date.
> Data Usage Settings. Try the following solutions:
approaching your monthly data limit. Settings > App Manager > Device Monitor. Settings. Turn off the Airplane Mode switch. In the Mobile Data Limit field, type your monthly data limit in megabytes. Troubleshooting: Mobile network I can't connect to the mobile network Check that airplane mode is off. If airplane mode is on, the option to turn on the mobile network is 6. To change when your monthly data usage cycle starts each month, in the Monthly Reset Date drop-
screen, swipe down from the top of the screen. Tap Mobile Network. Check that the Mobile Network switch is on. unavailable. To turn off airplane mode, on the home screen, swipe down from the top of the screen. Tap Check that the connection to the wireless network is on. To check your connection, on the home Settings > Networks and Connections >
1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Tap 4. 5. Move the Early Data Limit Notification slider to receive an early notification when you are STRICTLY CONFIDENTIAL A Wi-Fi network connection is one way to get data services on your BlackBerry device, but unlike using the mobile network, using Wi-Fi doesn't add charges to your data plan. Your device is designed to try to use saved Wi-Fi networks before it tries to use the mobile network for basic data functions such as using the Internet or downloading apps. You can leave Wi-Fi turned on so that when you're in range of a saved Wi-Fi network, your device can connect to it automatically. When you connect to a Wi-Fi network, your BlackBerry device saves the network information. The next time you're within range of the saved Wi-Fi network, if Wi-Fi is turned on, your device connects automatically. Check that your BlackBerry device is connected to your wireless service provider's network. If you switched wireless networks manually, your device remains connected to that wireless network until you select your wireless service provider's network again. If your device uses a SIM card, verify that it is correctly inserted into your device. If your device normally connects to a CDMA network and your device supports international roaming, check that your device is in roaming mode and that your SIM card is correctly inserted into your device. 1. On the home screen, swipe down from the top of the screen. Connect to a Wi-Fi network Wi-Fi connections 140
. Settings User Guide Connect. 5. Tap Connect. If the Wi-Fi switch is off, turn it on. Manually connect to a Wi-Fi network Complete the instructions on the device screen. In the SSID field, enter the name of the network. Settings > Networks and Connections > Wi-Fi. Settings > Networks and Connections > Wi-Fi >
2. Tap 3. 4. Tap a network. If the screen requesting a password appears, enter the password for the Wi-Fi network. Tap If you have access to the Wi-Fi router and you want to use Wi-Fi Protected Setup, tap Tip: The next time you want to connect to a saved Wi-Fi network, if the network is within range of your device, on the home screen, swipe down from the top of the screen. Tap If you want to connect to a hidden Wi-Fi network, or you're having trouble automatically connecting, you can connect manually. 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. 4. Select the network's security type and specify any additional information. For what information you should specify, you can speak to your administrator or the person who manages the Wi-Fi network. STRICTLY CONFIDENTIAL 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Tap 4. Tap 5. Touch and hold the network profile that you want to move, and drag it up or down the list. 6. Tap You can save multiple Wi-Fi network profiles on your BlackBerry device, such as your home Wi-Fi network, your work Wi-Fi network, and even profiles for the Wi-Fi network at a local sports arena or restaurant. Your device automatically tries to connect to a saved Wi-Fi network using the order that the profiles are listed on the Saved Networks screen. To connect more quickly, you can prioritize a Wi-Fi network by moving it higher in the list, so that your device tries to connect to it before other saved Wi-Fi networks. Settings > Networks and Connections > Wi-Fi. Change the priority of a saved Wi-Fi network 5. Tap Connect. 141
. Settings User Guide Delete a saved Wi-Fi network Disable or re-enable a saved Wi-Fi network Settings > Networks and Connections > Wi-Fi. Settings > Networks and Connections > Wi-Fi. If you want to stop your BlackBerry device from automatically connecting to a saved Wi-Fi network, but you don't want to delete the saved network, you can disable the network instead. Your BlackBerry device can store up to 64 saved networks. If you have a lot of saved networks on your device and you don't use them all, you can delete some to tidy up your Saved Networks screen. Deleting saved networks that use a hidden SSID can also help preserve battery life. 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Check that the Wi-Fi switch is on. 4. Tap 5. Tap a network. 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Check that the Wi-Fi switch is on. 4. Tap 5. Tap and hold the network that you want to delete. 6. Tap STRICTLY CONFIDENTIAL The settings that are available for each Wi-Fi network depend on the type of network you're connecting to. To find out which settings to use, if you're connecting to a home network, see the information that came with your wireless router; if you're connecting to a work Wi-Fi network, talk to your administrator; if you're connecting to a hotspot, see the information provided about the hotspot or talk to an employee at the hotspot who might have details about how to connect. Usually, you don't need to change your settings for a Wi-Fi network; however, you might need to change your settings if you have trouble connecting or if you need to connect manually. The SSID is the name that the network uses to identify itself. Usually, this field is automatically filled, but if the Wi-Fi network is hidden, you must enter the SSID to connect. To disable the network, turn off the Enable Connections switch. To re-enable the network, turn on the Enable Connections switch. Wi-Fi network settings Hidden SSID SSID
. 142 Settings User Guide Password Band Type VPN Profiles Security Type CA Certificate If the Wi-Fi network is password protected, enter the password. To use a VPN Profile when connecting to the network, select the profile that you want to use. Set the security type that the Wi-Fi network uses. Depending on the network you're trying to connect to, you might also see Security Sub Type and Inner Link Security. Select this check box if you want your BlackBerry device to search for an SSID that is not being broadcast. A hidden Wi-Fi network isn't listed as an available network on the Wi-Fi screen. Set the root certificate that your device should use to verify that it's connecting to the correct Wi-Fi network. Depending on the type of network you're trying to connect to, you might also see Client Certificate. This field is set to Dual Band by default. If the Wi-Fi network is dual-band, your device tries to connect in the 5.0 GHz band unless the signal strength at the 2.4 GHz band is significantly stronger. If you want to connect to a dual-band network using one band only, choose the band you prefer. STRICTLY CONFIDENTIAL Turn on this switch if you want to connect to a proxy server. When you select this setting, additional settings appear. To find out what settings to use, see the information provided for the proxy server. In most cases this switch should remain on, but if you need to manually specify an IP address for your device you can turn off this switch and the option to enter an IP address appears. Select this check box if you want your device to assign itself an IP address automatically when it can't obtain one from the Wi-Fi network. If the network spans multiple access points, set whether your device should remain connected when you move from one access point to another. Set whether the network uses the IPV6 protocol. Inter-Access Point Handover Auto Obtain IP Using Auto-IP Enable IPV6 Use Proxy 143 Settings User Guide If the Wi-Fi switch is off, turn on the switch. Connect to another device using Wi-Fi Direct Settings > Networks and Connections > Wi-Fi. Connect to a Wi-Fi CERTIFIED Miracast device Note: Although you can use Wi-Fi Direct to connect your device to other types of Wi-Fi CERTIFIED devices, apps on your device might not be able to share files with other devices. To open the Wi-Fi Direct connection, the device you want to connect to must accept the invitation to connect. Wi-Fi Direct can allow your device to connect to other BlackBerry devices without using access points or a router so you can share files, such as media files, without an Internet connection. On the BlackBerry device that you want to connect to, on the Wi-Fi settings screen, the Wi-Fi Direct tab must be selected. To connect to another type of Wi-Fi CERTIFIED device, view the documentation for that device. 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. 4. Tap Wi-Fi Direct. 5. Tap the device you want to connect to. STRICTLY CONFIDENTIAL 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. 4. Tap Miracast > Share Screen. 5. Tap the device that you want to display your screen on. A VPN profile contains the information that you need to log in to your organization's network over a VPN or Wi-Fi connection. You might have one or more VPN profiles on your BlackBerry device, depending on the options that your administrator sets for you. If you use a work account that is supported by an Enterprise Mobility Management solution from BlackBerry, some VPN profiles might be automatically added and you don't have to manually add a VPN You can wirelessly display the screen of your BlackBerry device on a Wi-Fi CERTIFIED Miracast device, such as your television or a boardroom projector. Note: To display your screen on a device that isn't a Wi-Fi CERTIFIED Miracast device, you can use a wireless display adaptor or use an HDMI cable to connect your BlackBerry device to the other device. To stop displaying your screen, on the Wi-Fi screen, tap Miracast > Disconnect. You need a Wi-Fi or VPN connection before you can add a new VPN profile. Settings > Networks and Connections > Wi-Fi. If the Wi-Fi switch is off, turn on the switch. Add a VPN profile 144 Settings User Guide Start by checking for these basic issues:
Settings > Networks and Connections > VPN >
from the top of the screen. Verify that the Wi-Fi icon appears blue. Troubleshooting: Wi-Fi I can't connect to a Wi-Fi network you know the network name, try connecting to the Wi-Fi network manually. Check that you turned on the connection to the Wi-Fi network. On the home screen, swipe down profile. If you don't see an option to add a VPN profile, then your administrator has turned off this type of connection. Your connection might have timed out. Try connecting again. If the Wi-Fi network that you want doesn't appear on the Wi-Fi settings screen, it might be hidden. If Check that you're in a Wi-Fi coverage area. If you're connecting to a home network, see if other wireless devices are able to connect. If other devices can't connect you might need to reset your router. If you're connecting to a work Wi-Fi network or a hotspot, talk to your administrator or an employee at the hotspot. 1. On the home screen, swipe down from the top of the screen. 2. Tap
. 3. Complete the fields. If you don't have the required information, contact your administrator. 4. Tap Save. STRICTLY CONFIDENTIAL If you use the Press WPS button on Router setting in Wi-Fi Protected Setup, check that the Wi-Fi router uses Wi-Fi Protected Setup, and that it is set to send its profile. Verify that another device is not also attempting to connect at the same time, and that not more than one Wi-Fi router within range is set to send its profile. For more information, see the information that came with your router. home network, refer to the information that came with your router; for a work Wi-Fi network, talk to your administrator; for a public hotspot, refer to any information provided for the hotspot or talk to an employee at the hotspot who might have details about how to connect. If you switched Wi-Fi networks manually, try switching to another Wi-Fi network. If your email account is a work account, your device might prevent connections to certain wireless If none of the suggestions above solve your connection issue, try these more advanced troubleshooting options:
different, it could prevent your device from connecting (for example, if connecting to the network requires you to have a certificate on your device, and the certificate has an expiration date). Check that the time on your BlackBerry device is synchronized with the network time. If the times are Check that Mobile Hotspot mode is off. If Mobile Hotspot mode is on, your device can't connect to a Check that the settings for the Wi-Fi network are correct. To find out which settings to use, for a access points. For more information, contact your administrator. Still not connected? OK, try the following:
Wi-Fi network. 145 Settings User Guide Mobile Hotspot Sharing your Internet connection using Mobile Hotspot mode If you use EAP-TLS to connect to a Wi-Fi network, check that you installed your authentication If you use PEAP, EAP-TLS, EAP-FAST, or EAP-TTLS to connect to a Wi-Fi network, check that you certificate on your device. The authentication certificate must be installed on your device before you can connect to the network. For more information, talk to your administrator. When you use Mobile Hotspot mode your BlackBerry device creates a Wi-Fi network that other Wi-Fi enabled devices can connect to so that they can use the Internet through your mobile network connection. installed the root certificate for the certificate authority server that created the certificate for the authentication server. The root certificate must be installed on your device before you can connect to the network. For more information, talk to your administrator. This feature lets you connect your devices to the Internet anywhere that your BlackBerry device has a mobile network connection, but because this feature uses the mobile network, you might incur high data charges. If you need to contact a support representative, you can access diagnostic information by tapping on the Wi-Fi settings screen. To copy the log information to send to your support representative, in the Diagnostic Information drop-down list, tap Logs. Tap Copy Logs. STRICTLY CONFIDENTIAL If you've never used Mobile Hotspot mode before, complete the instructions on the screen. Read the screens carefully as they provide important information about the Mobile Hotspot feature. Remember your Mobile Hotspot password for later. 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. On some mobile networks, services such as email and BBM might not be available while Mobile Hotspot mode is on. After you set up Mobile Hotspot mode on your BlackBerry device, connecting to the mobile hotspot with a Wi-Fi enabled device is a lot like connecting to any regular router. Before you turn on Mobile Hotspot mode, check that your BlackBerry device's connection to the mobile network is on. Before you use Mobile Hotspot mode, read the latest safety and product information at www.blackberry.com/docs/smartphones. 4. Turn on the Mobile Hotspot switch. 5. Accept a request from another device to connect to your mobile hotspot. Use Mobile Hotspot mode to share your Internet connection Settings > Networks and Connections > Mobile Hotspot. 146
. Settings User Guide Find your Mobile Hotspot mode settings Disconnect a device from your mobile hotspot Settings > Networks and Connections > Mobile Hotspot. Settings > Networks and Connections > Mobile Hotspot. After you disconnect a device from your mobile hotspot, if you want to connect the device again you must start a new session in Mobile Hotspot mode. The user of the device connecting to your mobile hotspot must know the name of your mobile hotspot and the password you set during the setup process. You set most of the settings for your mobile hotspot the first time you turn on Mobile Hotspot mode. You can change these settings later when you aren't in an active mobile hotspot session. 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Tap 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Tap the name of the device that you want to disconnect from your mobile hotspot. 4. Tap STRICTLY CONFIDENTIAL Internet tethering allows you to share your BlackBerry device's connection to the mobile network with one other device, such as a laptop or tablet, so that you can access the Internet on your other device Depending on your wireless service plan, you might not be able to connect multiple devices to your mobile hotspot, or the number of devices you can connect might be less than eight.
> Networks and Connections > Mobile Network settings screen, check that the Data Services switch is on and the option in the Data services while roaming drop-down list is set to On. If your wireless service plan supports the use of Mobile Hotspot mode while roaming, on the Settings Your wireless service provider might not allow the use of Mobile Hotspot mode while roaming. For If you're using your device for work, your organization might not allow the use of Mobile Hotspot Check that your wireless service plan is set up to use Mobile Hotspot mode. If not, you need to change your service plan before Mobile Hotspot mode can work on your BlackBerry device. Troubleshooting: Mobile Hotspot mode I can't use my device as a mobile hotspot more information, check your service plan or contact your wireless service provider. home screen, then the mobile network is on and connected. mode. For more information, check with your administrator. I can't connect multiple devices to my mobile hotspot Check that you're connected to the mobile network. If appears in the upper-right corner of the Internet tethering 147 Settings User Guide Use Internet tethering to share your Internet connection Settings > Networks and Connections > Internet Tethering. Sharing your mobile network connection using Internet tethering You can tether your BlackBerry device using either a USB cable or a Bluetooth connection. 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Additional charges might apply for using Internet tethering. On some networks you can't use some services on your BlackBerry device, such as email and BlackBerry Messenger, while you use Internet tethering. anywhere that your BlackBerry device can connect to the mobile network. You can connect the device to your BlackBerry device using a USB cable or, if both devices are Bluetooth enabled, you can use Bluetooth technology instead. If you've never used Internet tethering before, complete the instructions on the screen. Read the setup screens carefully as they provide important information about the Internet tethering feature. In the Connect using drop-down list, tap USB or Bluetooth. 4. 5. Turn on the Internet Tethering switch. 6. Connect your BlackBerry device to a laptop or tablet using a USB cable or Bluetooth connection. STRICTLY CONFIDENTIAL Bluetooth wireless technology allows you to create a direct connection between your BlackBerry device and another Bluetooth enabled device. Bluetooth connections are commonly used for actions such as playing the music on your BlackBerry device through a separate speaker or making calls on a headset. and Connections > Mobile Network settings screen, check that the Data Services switch is on and the option in the Data services while roaming drop-down list is set to On. 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Networks and Connections > Bluetooth. If your wireless service plan supports Internet tethering while roaming, on the Settings > Networks If you're using your device for work, your organization might not allow the use of Internet tethering. Check that your wireless service plan is set up to use Internet tethering. If not, you need to change right corner of the home screen, then your device is connected to the mobile network. Check that your BlackBerry device is connected to the mobile network. If Troubleshooting: Internet tethering I can't use Internet tethering your service plan before you can use Internet tethering. For more information, check with your administrator. Bluetooth connections Turn on Bluetooth technology appears in the upper-
148 Settings User Guide again. turns blue and 3. Turn on the Bluetooth switch. When Bluetooth technology is on, To turn off Bluetooth technology, tap Complete the instructions on the screen. appears in the upper-left corner of the screen. Pair and connect with a Bluetooth enabled device 4. 5. Do one of the following:
Make sure that you turn on Bluetooth technology on the device that you want to connect to. If the device that you want to connect to appears in the Devices list, tap the device name. If the device that you want to connect to appears in the Devices list and has NFC turned on, tap Before you can connect your BlackBerry device with another Bluetooth enabled device, you must pair them. 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Networks and Connections > Bluetooth. 3. If the Bluetooth switch is off, turn in on. Your BlackBerry device automatically detects any discoverable devices within range. If necessary, to scan again for nearby Bluetooth enabled devices, tap Refresh. STRICTLY CONFIDENTIAL Your devices are now ready to share and communicate over the Bluetooth connection. Depending on the device you paired with, your devices are either connected or ready to connect when you initiate a Bluetooth related action such as sharing a file. you might need to initiate pairing from the device. On your BlackBerry device, in the Discoverable drop-down list, tap On or 2 Minutes. If necessary, enter your BlackBerry device password. Start the pairing process according to the documentation that came with the device. 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Networks and Connections > Bluetooth. 3. You can quickly pair devices without going to the Settings screen, by saving your Bluetooth pairing information on an NFC tag. device is discoverable then try again. If you don't know how to check that the device is discoverable, consult the documentation that came with the device. If the device doesn't appear in the Devices list and you can't connect by making it discoverable, If the device doesn't appear in the Devices list, it might not be discoverable. Check that the To write your Bluetooth pairing information to an NFC tag, NFC must be turned on. and tap the back of your device with the device you want to connect to. Write your Bluetooth pairing infomation to an NFC tag If the Bluetooth switch is off, turn in on. 149
. Settings User Guide 4. Tap If the Bluetooth switch is off, turn it on. Disconnect from a paired Bluetooth enabled device Rename a paired or saved Bluetooth enabled device In the Device Name field, enter the new name for the device. and align the back of your BlackBerry device with an NFC tag. To pair and connect, the Bluetooth enabled device you want to connect to must scan the NFC tag. You can change the name of a paired or saved Bluetooth enabled device as it appears on your BlackBerry device. 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Networks and Connections > Bluetooth. 3. Touch and hold the device you want to disconnect. 4. Tap 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Networks and Connections > Bluetooth. 3. 4. Touch and hold the device you want to rename. 5. Tap 6. STRICTLY CONFIDENTIAL 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Networks and Connections > Bluetooth. 3. Tap and hold a device. 4. Tap The first time your device detects a connection with a Bluetooth enabled car, your device prompts you to set the car as your car. After you pair the device with your car, the lock screen indicates that the device is connected to your car, and displays the features that are available. The My Car feature lets you connect your BlackBerry device with your car using Bluetooth technology. When your car and your device are connected, your device might display a customized home screen and lock screen. Also, special applications might appear in the Car Channel in BlackBerry World. If you have a long list of saved Bluetooth enabled devices on your BlackBerry device, you can delete the ones you no longer use to make it easier to find the ones that you do use. 1. On the home screen, swipe down from the top of the screen. Delete a saved Bluetooth enabled device Pairing your device with a car Turn off the My Car feature
. 150
. Settings User Guide select or clear the checkbox beside each account. out, adjust the Message Download Timeout slider. Settings > Networks and Connections > Bluetooth. Settings > Networks and Connections > Bluetooth >
Let your car kit use your device's network credentials Set how Bluetooth enabled car kits access your messages To change how long your BlackBerry device tries to send messages to the car kit before it times To change which accounts your car kit can access, in the Message Access Accounts section, 2. Tap 3. Touch and hold your car's name. 4. Tap Unset as My Car. 1. On the home screen, swipe down from the top of the screen. 2. Tap To use some car kits, you need to turn on rSAP Mode to allow your car kit to use your BlackBerry device's network credentials. Some Bluetooth enabled car kits that support the Message Access Profile (MAP) can allow you to send and receive messages using voice commands. For more information about using Bluetooth technology with your car, see the documentation that came with your car kit. STRICTLY CONFIDENTIAL You might like to keep your BlackBerry device always connected to a Bluetooth enabled device, such as a headset. You can set your BlackBerry device so that whenever you turn on your BlackBerry device it automatically reconnects to the last Bluetooth enabled device that it was connected to. 1. On the home screen, swipe down from the top of the screen. 2. Tap
. 3. Select the Connect to the last device when turned on check box. 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Turn on the rSAP Mode switch. Your BlackBerry device is a Bluetooth Smart Ready device, and supports the profiles that follow. If your device is associated with a work account, your administrator might disable use of a profile. Automatically establish a Bluetooth connection when you turn on your device Settings > Networks and Connections > Bluetooth >
Settings > Networks and Connections > Bluetooth >
Supported Bluetooth profiles
. 151 Settings User Guide Profile Description Human Interface Device (HID) Generic Object Exchange Profile (GOEP) Advanced Audio Distribution Profile (A2DP) Audio/Video Remote Control Profile (AVRCP) Generic Audio/Video Distribution Profile (GAVDP) This profile allows you to share files between your BlackBerry device and a Bluetooth enabled device. This profile allows you to stream audio files from your BlackBerry device to Bluetooth enabled devices that support stereo audio such as stereo headsets, speakers, and car kits. This profile allows you to use the buttons on a Bluetooth enabled headset to perform actions such as adjusting the volume or playing the next or previous media file on your BlackBerry device. This profile allows you to stream audio and video content from your BlackBerry device to Bluetooth enabled devices such as music players, stereo headphones, stereo speakers, laptops and desktop computers. STRICTLY CONFIDENTIAL This profile allows you to use a Bluetooth enabled car kit with your BlackBerry device to notify you of new messages. This profile can also help you read, delete, browse, compose, and send messages. This profile allows you to connect your BlackBerry device to Bluetooth enabled headsets that support the Hands-Free profile. This profile can support voice dialing. This profile allows you to connect your BlackBerry device to Bluetooth enabled devices such as a keyboard or mouse. This profile allows you to use your BlackBerry device as a modem when it's connected to a Bluetooth enabled computer. This profile allows you to send files, such as pictures, contacts, or events, to a Bluetooth enabled device. Personal Area Networking - User/Network Access Point (PAN - U/NAP) Message Access Profile (MAP) Object Push Profile (OPP) Hands-Free Profile (HFP) 152 Settings User Guide Profile Description Serial Port Profile (SPP) Device Identification Profile (DIP) Micro SIM Access Profile (MSAP) Phonebook Access Profile (PBAP) This profile allows you to connect your device to Bluetooth enabled devices that support desktop connectivity, wireless bypass, and data transfer. This profile allows Bluetooth enabled devices to access information about your BlackBerry device model to support plug and play features, such as automatically downloading required drivers. This profile allows you to connect your device to devices that run on a GSM network, such as a car phone, and extend SIM card functionality to the device. This profile allows you to use a Bluetooth enabled car kit to access contact information on your BlackBerry device, for example, to allow the car kit to place a call to a contact or display a caller name. STRICTLY CONFIDENTIAL making your BlackBerry device discoverable for a short period of time. On the home screen, swipe down from the top of the screen. Tap Discoverable drop-down list, tap On or 2 Minutes. If necessary, enter your BlackBerry device password. Start the pairing process according to the documentation that came with the device. If your Bluetooth enabled device requires a passkey and you don't know what the passkey is, check the documentation that came with your Bluetooth enabled device. Sometimes the passkey is set to 0000 until you change it. If you don't know what the passkey is, try 0000. again. Depending on the device, if the battery power level is too low the device might still operate but be unable to pair. If your BlackBerry device doesn't detect the Bluetooth enabled device that you want to pair with, try If Mobile Hotspot mode is on, verify that you're trying to connect to a Bluetooth enabled device that If the Bluetooth enabled device uses a battery, connect the device to a power source and then try Check that your BlackBerry device is compatible with the Bluetooth enabled device. For more Troubleshooting: Bluetooth I can't pair with a Bluetooth enabled device information, see the documentation that came with the Bluetooth enabled device. uses the Handsfree, Serial Port, or Personal Area Network profiles. Settings > Networks and Connections > Bluetooth. In the 153 Settings User Guide NFC What is NFC?
I keep losing the connection with my Bluetooth enabled car kit about your car kit's software version, see the documentation that came with your car kit. Check that your car kit is using the latest software version that is available. For more information The NFC feature might not be available, depending on your wireless service provider, your administrator's settings, and your BlackBerry device model. NFC is a short-range wireless technology that's designed for easily sharing content and information without having to use pairing information. Move your BlackBerry device to another location in your vehicle or turn your device to face another direction. The location of your device's antenna in relation to your car kit's Bluetooth antenna may affect the Bluetooth connection. NFC is a short-range wireless technology that's used for quickly creating connections between your BlackBerry device and other NFC-enabled devices or NFC tags. NFC is designed so you can easily share content and information without having to pair your BlackBerry device with another NFC compatible device. Depending on your wireless service provider and the applications you have installed on your device, there are many interesting things you can do using NFC, such as sharing a picture with a friend or paying for a purchase using your device. STRICTLY CONFIDENTIAL Simultaneously exchange contact cards with a new friend or business acquaintance. Pass a picture to your friend. Pay for your bus or subway ride. Pay for your morning coffee without taking out your wallet. Grab a coupon from a poster you see on the street. Gain access to your building when you get to work. Send a webpage you're viewing to a friend. Add a friend to your BBM contacts. Copy smart tag information to an NFC tag. Depending on the applications you have installed on your device and the NFC compatibility of other devices, there can be many interesting ways to use NFC. Here are a few possibilities:
These are just a few of the things you can do with NFC. For more, play with NFC on your device, be creative, and see what you can do. The NFC feature might not be available, depending on your wireless service provider, your administrator's settings, and your BlackBerry device model. 1. On the home screen, swipe down from the top of the screen. Turn on NFC 154 Settings User Guide
> NFC. Send a file using NFC If necessary, tap Send. Find your NFC settings Settings > Networks and Connections > NFC. 1. Depending on how many files you want to send, on your BlackBerry device do any of the following:
2. Tap 3. Turn on the NFC Connectivity switch. 2. Align the back of your BlackBerry device with an NFC-enabled device. 3. To send a single file, find and open a file. To send multiple files, find and highlight the files that you want to send. Tap The NFC feature might not be available, depending on your wireless service provider, your administrator's settings, and your BlackBerry device model. With NFC you can exchange many kinds of files, including pictures, music, contact info, and even webpages, between your BlackBerry device and other NFC-enabled devices. Tip: In most cases, you can exchange files between two NFC-enabled BlackBerry devices simultaneously. This functionality is really handy if you're trying to exchange contact information saved in the Smart Tags app. STRICTLY CONFIDENTIAL Connect your device to an HDMI display 1. Using an HDMI cable, connect your BlackBerry device to an HDMI display. 2. Your device automatically detects the resolution of the HDMI display that your device is connected to. However, if you must change the resolution, on the home screen, swipe down from the top of the Settings > Display. In the HDMI Display Mode drop-down list, tap the display mode screen. Tap that you want to use. You can set whether your BlackBerry device prompts you before sending or receiving files. You can also set when your device can be used for doing things such as making credit card payments or providing access credentials to get into a building. You can check how much data you have used over your mobile network or your Wi-Fi network. You can also monitor which apps and services are using the most data, and you can close some apps to help reduce your data usage or improve the device performance. The NFC feature might not be available, depending on your wireless service provider, your administrator's settings, and your BlackBerry device model. 1. On the home screen, swipe down from the top of the screen. 2. Tap Monitor your wireless data usage Settings > Networks and Connections > NFC. 155
. Settings User Guide Type an accented character Settings > App Manager > Device Monitor. Typing on theBlackBerry Keyboard 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Tap 4. Tap Mobile Data or Wi-Fi. 5. Tap an app or service. The list of available accents depends on the active input language. If you set multiple input languages, the accents for the languages that can be predicted together appear for a letter. For example, when English, French, and German are set, because their alphabets are similar, you get accent options for all three languages. BlackBerry Keyboard and typing Communicate with the world by typing messages, email, and documents with the BlackBerry Keyboard. You can type efficiently by creating custom text shortcuts and turning on prediction, correction, and spell check. After you set up your keyboard preferences, learn how to cut, copy, and paste text, and delete words. If you turn on prediction, you can select word suggestions that appear while you type. You can also set up or change your display, typing, keyboard, and voice input languages. STRICTLY CONFIDENTIAL 1. On the BlackBerry Keyboard, press and hold the letter that you want to add the accent to. 2. When accented characters appear above the Keyboard, tap the accented character that you want to 1. On the lower-right side of the BlackBerry Keyboard, press 2. Tap the symbol or number that you want to type. 1. On the BlackBerry Keyboard, press 2. Press a letter. Some shortcuts might not be available depending on the typing input language that you use. Tip: To turn on CAP lock, press Type an uppercase character Keyboard shortcuts: Typing Type a symbol or number and type. 156
. and Settings User Guide Press Press Press twice. Type a symbol Press or
. Press screen. Capitalize a letter Turn on CAP lock twice. The next letter is Press capitalized. To turn off CAP lock, press Insert a period (.) in a text field
. Tap the symbol that appears on Type the alternate character on a key Type an accented or special character Undo an automatically corrected word Insert an at sign (@) or a period (.) in an email address field Press and hold the letter key until the capitalized letter appears. STRICTLY CONFIDENTIAL Press and hold the letter key and tap the accented or special character you want. Touch and hold the text. Move your finger left or right on the screen to select each character. Touch and hold the text. Move your finger up or down on the screen. Highlight text character by character Type a number in a number field
. To turn off NUM lock, press Tap the highlighted text. Tap Tap the highlighted text. Tap Type a number in a text field and press the number key. and the character key. Press the number key. Highlight a line of text Copy highlighted text Cut highlighted text Turn on NUM lock Press or Press and
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,
, Settings User Guide
, and Paste text twice inserts a period. Settings > Language and Input. keys to differentiate these keys from Touch and hold where you want to paste the text. Change Keyboard, input, or typing settings Type faster with automated assistance settings 1. On the home screen, swipe down from the top of the screen. 2. Tap You can personalize your typing experience by changing the BlackBerry Keyboard, input, or typing settings on your BlackBerry device. You can change your typing settings to help you type faster on your BlackBerry Keyboard. Keyboard feedback provides an audible indication of your typing progress or when a misspelled word is corrected. A different tone is used for the alphabetical keys. In addition, you can change your settings so that your device automatically capitalizes new sentences or so that pressing STRICTLY CONFIDENTIAL
, and @123 keys to differentiate these keys from alphabetical keys. A different tone is used for the In addition, you can change your settings so that your device automatically capitalizes new sentences or so that pressing selection expands from a word to a sentence, and from a sentence to a paragraph the longer you hold. Tap Settings > Language and Input > Prediction and Correction. Settings > Language and Input > Feedback. 1. On the home screen, swipe down from the top of the screen. 2. Do one of the following:
To automatically select more text, continue to touch and hold the text on the screen. Your The BlackBerry Keyboard provides several ways to highlight and select text. Select text using the BlackBerry Keyboard 2. To expand the text selection, do one of the following:
1. Select text using one of the following methods:
3. Tap the settings that you want to change. On the screen, touch and hold the word. to expand the selection to a word. twice inserts a period. Tap Tap
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. Settings User Guide finger. Tap to highlight the whole section of text. to expand the selection to a whole paragraph. To dismiss the selection, tap anywhere on the screen. Selecting word suggestions that appear while you type of the text you want to select. Touch and hold highlight the whole section of text. 4. To paste the text, touch and hold the location where you want to paste the text and then release your To copy the text, tap the highlighted text. Tap To cut the text, tap the highlighted text. Tap To select more text in a text editor, such as an email message, place the cursor at the beginning and drag the circle of interest on the screen to Tap To select more published text, such as in a browser or PDF file, move the cursor indicator handles Cut, copy, and paste text 1. Select the text that you want to cut or copy. 2. Lift your finger off the screen. The text editing menu appears. 3. Do one of the following:
STRICTLY CONFIDENTIAL Your BlackBerry device is designed to learn what you tend to say and where in a sentence you tend to say it. Your device uses this information to try to predict what word you might type next and displays suggested words on the row of touch screen keys above the keyboard. You can quickly select a suggested word by placing your finger on the keyboard under the word and flicking it up toward the screen. Your BlackBerry device is designed to learn what you tend to say and where in a sentence you tend to say it. Your device uses this information to try to predict what word you might type next. When you pause your typing, suggested words are displayed above the BlackBerry Keyboard. You can quickly select a suggested word by tapping it. 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Set the Spell Check switch to On. To use a word that appears above the BlackBerry Keyboard, tap it to select it. Settings > Language and Input > Spell Check. Select a suggested word Turn on spell check Spell check 159 Settings User Guide Tap the underlined word. Accept spelling suggestions Change spell check settings Edit your personal dictionary Settings > Language and Input > Spell Check. If spell check is turned on, spelling mistakes are underlined in red as you type. To accept a spelling suggestion, tap the suggested word. To add the word to your personal dictionary, tap Add to Dictionary. You can change spell check settings, such as whether to check the spelling of acronyms, whether to correct the casing of words, and so on. 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Tap the settings that you want to change. When you use spell check you can add words that are marked as incorrect to a custom dictionary on your BlackBerry device so that spell check recognizes them as being correct. The words that you add to your personal dictionary can be edited at any time. STRICTLY CONFIDENTIAL To add a new word to your personal dictionary, tap To edit a word that's already in your personal dictionary, tap the word. To delete a word from your personal dictionary, tap 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Set the Show Predictions switch to On. he word substitution feature lets you create your own text shortcuts. When you set up shortcuts, your BlackBerry device replaces the shortcut with a full word or phrase 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Language and Input > Spell Check > Edit Personal Dictionary. Settings > Language and Input > Prediction and Correction. 1. On the home screen, swipe down from the top of the screen. Tip: Word substitution is sometimes known as autotext. Creating custom text shortcuts next to the word that you want to Turn on word predictions Add a new text shortcut delete. Tap
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. Settings User Guide 2. Tap 3. Tap Typing using voice dication Clear the learned words list In the Substitution List section, tap a word substitution entry. Settings > Language and Input > Prediction and Correction. Settings > Language and Input > Prediction and Correction > Word Substitution. Settings > Language and Input > Prediction and Correction > Word Substitution. Note: As you continue to type, the learned word list is regenerated unless you set the Learn New Words switch to Off on the Prediction and Correction screen. The BlackBerry Keyboard learns words and phrasing based on your usage to predict the next word you write. You can clear the word list used for word suggestions with the following steps:
1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Tap Clear Learned Words. Change or delete a text shortcut 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. STRICTLY CONFIDENTIAL 1. To turn on voice dictation, on the home screen, swipe down from the top of the screen. 2. Tap 3. Tap Voice Dictation. 4. Turn on the Dictation switch . 5. 6. Language If you speak more than one language, you can use the language settings to change your display, typing, voice input, or BlackBerry Keyboard language. You can also switch to another typing language while you type. In the Language drop-down list, tap the language you want to use. If you want to automatically include punctuation, turn on the Auto-Punctuate switch. You can use voice dictation to type hands-free instead of using your keyboard. Once you turn on voice dictation, when your keyboard appears, tap the Settings > Language and Input. key to begin voice dictation. 161 Settings Settings > Language and Input. Settings > Language and Input. Change your input language In the Language drop-down list, tap the language that you want to use. User Guide Change your display language In the Region drop-down list, tap the region that you want to use to set your device's date format, default currency, and number format. The language you selected during the initial setup of your BlackBerry device is your display language. The home screen, BlackBerry Hub, and supported applications display content in this language. 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Your input language is the language in which you type documents, email messages, and text messages. You can select up to three languages that you want to be able to type in. The default language is the display language you chose. Change your device's regional settings 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. STRICTLY CONFIDENTIAL 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Tap Input Languages >
4. Select the checkboxes beside the languages that you want to enable. 1. On the Input Language screen, tap one of the enabled languages that you have already selected. 2. 3. If more than one option exists, in the drop-down list, tap a layout. If you want the layout you've selected to be the default whenever you use this language, tap Make Default. If you can't select the checkbox beside a language, you may already have three languages selected. Browse the full list of languages and clear a language that you no longer want to use. Then, select a new input language. Tip: If you need to switch input languages often, make sure that your device is set up to detect your languages automatically. To enable language detection, turn on the Language detection switch on the Input Languages screen. Some languages have more than one keyboard layout option. For those languages, you can select the keyboard layout that feels most natural for you to use. The QWERTY keyboard layout is available as an option for all languages. Select an alternate keyboard layout Settings > Language and Input. 162 and Settings Settings > Language and Input. In the Language drop-down list, tap the language you want to use. User Guide Change your language while typing 1. Tap the text field. 2. Press
. 3. Tap the language that you want to type in. If you previously set up more than one input language, you can quickly switch between those languages while you're typing. The keyboard layout, such as QWERTY, QUERTZ, or AZERTY, also changes to the default layout for the language that you are typing in. Change your voice input language 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Tap Voice Dictation. 4. STRICTLY CONFIDENTIAL Keyboard input methods An input method enables you to type words or characters that are not available using the characters on your keyboard layout. In some cases, input methods give you a phonetic approximation of a word based on the keyboard layout you are using. Your device can then suggest a character or diacritic based on the sound you choose. You can use your BlackBerry device in many different languages, regardless of the default language you select. However, the differences between the languages you use may mean that you need specific tips to use your BlackBerry Keyboard with a language that is different than the default keyboard layout. For example, if you use a language that has more characters in the alphabet than the language that your keyboard supports, you need to know how to access those additional characters. You can set your BlackBerry device to recognize three different input languages when you type. As you type, your device makes predictions based on each of the language families. For example, if you use a Latin-based display language, predictions appear for any of the configured Latin-based languages. Similarly, if your display language is Korean, it will not display Arabic or Latin-based suggestions. When you set more than one typing language, you may need to consider the following:
In other cases, input methods provide you with gestures and key combinations for languages. Some keyboard input methods are common to all supported languages, such as word prediction or selecting accented characters by pressing and holding keys. All keyboard input methods also support using Typing in other languages key to access symbols. 163 Settings User Guide Typing in Arabic or Farsi The Arabic and Farsi keyboard layouts support the following features:
Some supported languages, such as Hebrew, Farsi, and Arabic, read right-to-left. If you change to The Arabic language has more characters in the alphabet than there are keys on the keyboard. As a Different languages may have different keyboard layouts. For example, American English uses a QWERTY keyboard layout, but French uses an AZERTY keyboard layout. Some keys appear in locations that you may not be used to. one of these languages from a left-to-right language in the middle of a sentence, your device automatically places the characters you type on the left side of the cursor. When you change back to the left-to-right language, you need to move your cursor back to the right side of the text. Similar languages may have slightly different keyboard layouts. For example, many languages use a QWERTY keyboard layout. However, Danish, Spanish, and Romanian include different characters on the basic keyboard that aren't on other QWERTY keyboard layouts. Some languages, such as Thai and Arabic, have more characters in the alphabet than there are keys on the keyboard. You need to use a keystroke combination to access the second or third character on a particular key. For information about how to access these types of characters, see the help for typing in that language. STRICTLY CONFIDENTIAL result, more than one native character appears on one key. There may be alternate letters that are related to a primary letter or have a similar form. You can use the keyboard mapping guide that appears with the typing task to determine how to press and hold a letter or multi-press to access the second and third characters on each key. The Arabic language has many diacritics that you can add to characters. To add a diacritic, press the diacritic key on the row of touch screen keys above the keyboard. Then, touch the diacritic you want to add. Word prediction and flicking word suggestions up onto the screen (if you have this feature turned on) You can type alternate characters in two ways. You can press and press a letter. A second method The Farsi language has a few characters that are different from the basic Arabic alphabet. These is to press and hold the primary character. Then, select the alternate character from the options. characters are listed on the keyboard mapping guide. The typical Arabic keyboard layout looks like this:
Character guide for Arabic or Farsi
. To view more symbols, tap To type a symbol, tap again. 164 Settings User Guide Multi-tap
+ key press Single key press Double key press The following table shows how to type the Arabic and Farsi alphabet when there is more than one native character on each physical key. STRICTLY CONFIDENTIAL
(Farsi only)
(Farsi only)
(Farsi only)
(Farsi only)
(Farsi only)
(Farsi only)
165 Settings User Guide letter. Multi-tap
+ key press
(Farsi only) Single key press Double key press Typing in Chinese
(Farsi only) The Chinese language input methods support the following features:
You can type using a Latin-based alphabet on a QWERTY keyboard layout by pressing Your BlackBerry device supports Chinese Cangjie, Chinese handwriting, and Wubihua (Strokes) input methods. To type in Chinese, you must familiarize yourself with the keyboard layout for Chinese characters. When typing in Pinyin on a non-Chinese keyboard, you can use the phonetic sound of a character to get Chinese diacritics to appear as word predictions. STRICTLY CONFIDENTIAL The Danish, Norwegian, Finnish, and Swedish languages are largely based on a Latin alphabet with a few variations. These languages use the basic QWERTY keyboard layout with the addition of , and
(for Danish and Norwegian), and and (for Finnish and Swedish). The keyboards also support the following features:
Word prediction and flicking word suggestions up onto the screen (if you have this feature turned on) Typing in Danish, Norwegian, Finnish, or Swedish The typical Wubihua or Chinese 5-stroke keyboard layout looks like this:
Character guide for Wubihua
. To view more symbols, tap To type a symbol, tap and then a again. 166 Settings User Guide again. again. Typing in Greek To type a symbol, tap To type a symbol, tap Typing in Russian
. To view more symbols, tap
. To view more symbols, tap and press a letter. A second method and press a letter. A second method The Greek keyboard supports the following features:
The Russian keyboard and language supports the following features:
You can type alternate characters in two ways. You can press character, press and hold the primary character. Then, select the accented character. Alternate characters are available for I (), O (), P (), K (), and L (). To type an alternate Word prediction and flicking word suggestions up onto the screen (if you have this feature turned on) is to press and hold the primary character. Then, you can select the alternate character from the options. is to press and hold the primary character. Then, you can select the alternate character from the options. Word prediction and flicking word suggestions up onto the screen (if you have this feature turned on) You can type alternate characters in two ways. You can press STRICTLY CONFIDENTIAL To type an uppercase character, you can press Alternate characters are available for T, I, P, L, M, or $. To type an alternate character, double-press To access more Cyrillic characters on the Russian keyboard layout, you can use one of the following methods:
To type an accented version of a character, press and hold the primary character. Then, you can The typical Russian keyboard with Cyrillic characters looks like this:
The typical Russian keyboard looks like this:
Character guide for Russian select the accented character. To view more symbols, tap To type a symbol, tap the primary character. and press a letter. again. 167 again. again. Settings and press a letter. and press a letter. To type a symbol, tap To type a symbol, tap Typing in Korean
. To view more symbols, tap
. To view more symbols, tap Typing in Japanese The Korean keyboard supports the following features:
The Hebrew keyboard supports the following features:
User Guide Typing in Hebrew The Japanese keyboard supports the following features:
The Korean language has more characters in the alphabet than there are keys on the keyboard. As a Word prediction and flicking word suggestions up onto the screen (if you have this feature turned on). To type a letter from the Latin-based alphabet using a QWERTY keyboard layout, you can press Word prediction and flicking word suggestions up onto the screen (if you have this feature turned on). To type a letter from the Latin-based alphabet using a QWERTY keyboard layout, you can press STRICTLY CONFIDENTIAL Word prediction and flicking word suggestions up onto the screen (if you have this feature turned on). To type an uppercase character, you can press To type an accented version of a character, press and hold the primary character. Then, you can Word prediction and flicking word suggestions up onto the screen (if you have this feature turned on). Alternate characters are available for Q, W, E, and R. You can type alternate characters in two ways. You can press The Latin-based languages that use a variation of the QWERTY, QWERTZ, or AZERTY keyboard layout support the following features:
result, some keys have more than one native character on one key. You might need to use the keyboard mapping guide to determine how to access the second and third characters on each key. is to press and hold the primary character. Then, you can select the alternate character from the options. Typing in Latin-based languages and press a letter. A second method select the accented character. To view more symbols, tap
. To view more symbols, tap To type a symbol, tap To type a symbol, tap and press a letter. again. again. 168 Settings User Guide The basic QWERTY keyboard looks like this:
Character guide for Latin-based languages The QWERTZ keyboard layout is used for typing in German, Czech, and Hungarian. Many languages use the Latin alphabet; however, there are three keyboard layouts that use the Latin alphabet on your BlackBerry device. If you set up more than one input language, note that the keyboard layout may change. The QWERTY keyboard layout is used by many languages; it's not confined to a single geographic area. Certain languages may have slight variations to the available keys or symbols, but the basic keyboard is the same. QWERTY keyboard layout is used for American English, European English, Czech, Danish, Dutch, Italian, Polish, Brazilian, Portuguese, Romanian, Spanish, Catalan, Galician, Basque, and Vietnamese input. STRICTLY CONFIDENTIAL The QWERTY, QWERTZ, and AZERTY keyboards using the Latin alphabets have different alternate characters depending on the language you select. For example, in French, if you tap and hold the letter A, the prediction menu displays accented characters for the letter A. In Romanian, if you tap and hold the letter S, the prediction menu appears with among the options. Experiment with the BlackBerry Keyboard to reveal the keys that contain alternate characters. The AZERTY keyboard layout is used for typing in French. The basic QWERTZ keyboard layout looks like this:
The basic AZERTY keyboard looks like this:
169 again. Settings
+ key press Single key press and press a letter. To type a symbol, tap Character guide for Thai
. To view more symbols, tap can select the accented character. User Guide Typing in Thai The Thai keyboard supports the following features:
The Thai language has more characters in the alphabet than there are keys on the keyboard. As a The following table shows how to type the Thai alphabet when there is more than one native character on each. result, there is more than one native character on one key. You can use the keyboard mapping guide that appears with the typing task to determine how to access the second and third characters on each key. Word prediction and flicking word suggestions up onto the screen (if you have this feature turned on). To type an alternate character, you can press To type an accented version of a character, you can press and hold the primary character. Then, you STRICTLY CONFIDENTIAL 170 Settings User Guide
+ key press Single key press STRICTLY CONFIDENTIAL The Vietnamese keyboard supports the following features:
Typing in Vietnamese 171 Settings User Guide again. and press a letter. primary character. Settings > Display. To type a symbol, tap
. To view more symbols, tap can select the accented character. Accented characters are available for E, O, A, and D. To type an alternate character, double-press the The Vietnamese language has more characters in the alphabet than there are keys on the keyboard. As a result, some keys have more than one native character on one key. You might need to use the keyboard mapping guide to determine how to access the second and third characters on each key. Change your backlighting 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. To adjust the brightness, move the slider back and forth. Word prediction and flicking word suggestions up onto the screen (if you have this feature turned on). To type an uppercase character, you can press To type an accented version of a character, you can press and hold the primary character. Then, you Screen display You can set preferences for your screen display, such as font size and wallpaper, as well as connect your device to an external display. STRICTLY CONFIDENTIAL Change your font size 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. You can set a picture as your wallpaper. You can also choose a picture to display when your device is locked that is different from your home screen wallpaper. Tip: After you swipe down from the top of the screen, if you see to display the slider without going into the Display screen. 3. Tap Done. 4. Select Lock Screen, Home Screen, or Both. In the Font Size drop-down list, tap the size of font that you want to use. You can edit the picture by cropping, adding filters, and more. 1. Open a picture. 2. Tap in the quick settings, you can tap Set your wallpaper Settings > Display.
> Wallpaper. 172 Settings User Guide 5. Tap OK. Settings > Quick Settings. Use your device as a flashlight Turn off icon labels in the action bar You can add the option to use your device as a flashlight to the Quick Settings menu. Tip: You can slide your finger between icons to see the labels. To avoid selecting an option, slide your finger outside of the action bar. 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Select the Flashlight checkbox. By default, labels appear under icons in the action bar at the bottom of the screen. The labels identify and explain the signature actions available to you. If you turn off this setting, icon labels don't appear unless you touch and hold the icon in the action bar. To turn off the labels:
Tip: When all of your apps are closed, you can set the option to show only your wallpaper. Swipe down from the top of the screen. Tap Settings > Display. Turn on the Show Wallpaper When All Apps Are Closed switch. You can swipe right to see all of your app icons. STRICTLY CONFIDENTIAL Media cards and storage A media card lets you store more pictures, videos, music, and documents on your BlackBerry device!
The files that you store on your device can be transferred between your device and your computer in just a few steps. Accessibility Your BlackBerry 10 device uses several well-established accessibility aids for people with disabilities. These aids include magnify mode, hearing aid mode, TTY support, closed captions, text size adjustment, and the BlackBerry Screen Reader. 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Turn off the Always Show Icon Labels switch. For more information, see the Accessibility User Guide Settings > Display. 173 Settings to search for it. 1. Using a USB cable, connect your BlackBerry device to your computer. Tip: To locate files on your device, if you know the file or folder name, tap Transfer files between your computer and device using a USB connection User Guide Moving or copying media files and documents You can drag and drop documents, pictures, videos, music, and other files by using your BlackBerry device as a drive on your computer. You can also use BlackBerry Link to keep your media files and documents in sync between your device and your computer. To download BlackBerry Link, on your computer, visit www.blackberry.com/
BlackBerryLink. For more information about synchronizing media files and documents, see the Help in BlackBerry Link. STRICTLY CONFIDENTIAL 1. On the home screen of your BlackBerry device, swipe down from the top of the screen. 2. Tap 3. 4. Tap 5. Tap Storage and Access. 6. Turn on the Access using Wi-Fi switch. You must set a new storage access password each time that you turn on access to storage using a Wi-
Fi network. Before files are moved over a Wi-Fi network, you are prompted to enter the storage access password. If necessary, enter your device password. Your device and media card appear as drives on your computer. 3. Go to the files or folders that you want to copy. 4. Drag and drop the files or folders. Transfer files between your computer and device using a Wi-Fi connection In the Category drop-down list, tap Network. Make note of the IPv4 address. Settings > About. 2. 174 Settings User Guide Turn on USB mass storage the following format: \\xxx.xxx.xxx.xxx. address using the following format: smb://xxx.xxx.xxx.xxx. To use the USB mass storage feature, you must have a media card in your BlackBerry device. If your computer uses a Mac operating system, click Go > Connect to Server. Type the IP If your computer uses a Windows operating system, in a Run command, type the IP address using Note: When USB mass storage mode is on, apps on your device can't access files on your media card. 7. Type a storage access password. 8. Tap Identification on Network and make note of the Username. 9. On your computer, do one of the following:
10.Go to the files or folders that you want to copy. 11.When prompted, enter the username and storage access password. 12.Drag and drop the files or folders. USB mass storage is designed to let you use your device as a USB drive. Using a USB cable, you can connect your device to a computer, car stereo, or other external device and access files on your media card. STRICTLY CONFIDENTIAL Want more space to store your ring tones, videos, pictures, and songs? For additional space to save documents and media files, you can insert a microSD card into your BlackBerry device. Using a media card can help to increase the performance and power efficiency of your device. 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Storage and Access. 3. Turn on the USB Mass Storage switch. You might be able to move large amounts of data by simply moving the media card into another device that supports the microSD card. To use a media card larger than 32 GB, you may need to format the media card to FAT32 format. You can use your device to format your media card. You can format your media card to help resolve an issue with the media card. When you format your media card, all of your media card data is deleted. Your BlackBerry device supports media card sizes up to 64 GB. Only microSD cards are supported. To stop using USB mass storage, disconnect your USB cable. Using a media card Format your media card Supported media cards 175 Settings User Guide Turn on encryption Settings > Storage and Access. Settings > Storage and Access. To use the media card again, you must format it. Settings > Security and Privacy > Encryption. Wipe data from your media card Your BlackBerry device creates and stores an encryption key when you turn on encryption. Your device uses this encryption key to access encrypted files on your media card. To help protect your privacy, you can permanently delete all of your media card data. Depending on the amount of data, this process might take some time. 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Do any of the following:
1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Tap Format Media Card. 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Tap Erase Media Card. STRICTLY CONFIDENTIAL CAUTION: Turn off encryption or back up your encrypted media card files before a security wipe. A security wipe is designed to delete your device data including the encryption key. Without the encryption key, your device cant access your encrypted media card files. 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Tap Device Storage Details or Media Card Details. You can view the amount of used and free storage space available on your BlackBerry device and your media card. You can also see a breakdown of what types of files are taking up space. Turn on the Device Encryption switch. Turn on the Media Card Encryption switch. Tip: The amount of available storage space displays when you minimize the File Manager app. To make room for more files and apps, try any of the following:
Check how much storage space is free How do I free up storage space?
Settings > Storage and Access. 176
.
>
>
>
Settings User Guide and tap
. If you don't see
. Select the items Optimize your device's performance on the app icon, the app can't be deleted. Swipe down from the top of the screen and your pictures and videos, on the home screen, tap Delete files that you don't need. To delete multiple items, in an app, tap until the icons begin to blink. On the icon for the app that you want to delete, tap If you find that your BlackBerry device is running unusally slow, try any of the following:
Transfer some of your data to your computer using a USB connection, a Wi-Fi connection, or Save documents and media files on your media card. To automatically save camera pictures and Delete apps that you don't use. To delete an app, on the home screen, touch and hold an app icon videos on your media card, on the home screen, tap tap BlackBerry Link. To download BlackBerry Link, on your computer, visit www.blackberry.com/
BlackBerryLink. Move documents and media files from your device to your media card using File Manager. Reduce the size of pictures that you take and videos that you record. To change the ratio option for Close any apps that you aren't using. Delete messages that you don't need to keep. In your browser privacy settings, clear your history, cookies, and other website data. STRICTLY CONFIDENTIAL You can view and open files on the media card. You can't move, delete, or modify the files on the media card. If your BlackBerry device detects a possible problem or issue with your media card, you can view more details about the error in your Storage and Access settings. A password is blocking access to the media card and data stored on it. Insert a media card into your BlackBerry device that isn't password protected. The media card isn't communicating with your BlackBerry device. Consider using a different media card. The media card might be in an unreadable format. Consider formatting the media card. CAUTION: Media card data is deleted when you format a media card. Error messages: Media card Media card is password protected Your media card isn't responding Your media card isn't recognized Your media card is read-only 177 Settings User Guide Settings > Storage and No media card was found Troubleshooting: Storage space My device isn't recognized when I connect it to my computer If your computer doesn't automatically detect your BlackBerry device, try the following:
Make sure that there is a media card in your BlackBerry device and that it's inserted properly. Consider updating or installing device drivers on your computer. The drivers you need are installed Check the USB cable and points of connection. On the home screen, swipe down from the top of the screen. Tap when you download BlackBerry Link. To download BlackBerry Link, on your computer, visit www.blackberry.com/BlackBerryLink. Access. Depending on the operating system on your computer, tap the USB Connection drop-down list and change to Connect to Windows or Connect to Mac. Using your device with BlackBerry Link Use BlackBerry Link to manage your device and allow connections between your device and your computer. You can:
STRICTLY CONFIDENTIAL Back up and restore your device data. Transfer supported settings and data to a new device. Manage multiple devices on your computer that use the same or a different BlackBerry ID. Update or reinstall your device software. View and delete files that are stored on your computer from your device. Sync contacts and calendar appointments between your device and your computer. Sync music, pictures, videos, and documents between your device and your computer over a USB Use BlackBerry Blend to interact with your device from your computer or tablet. You can access your messages, files, and certain apps on your computer or tablet in the same way you'd use them on your device. You can:
You can install programs, such as BlackBerry Blend or BlackBerry Link, on your computer or tablet to enhance the experience with your BlackBerry device. To download the latest version of BlackBerry Link to your computer, visit www.blackberry.com/
BlackBerryLink. About pairing and connecting your device to a computer or tablet Allow remote file access, so that your device can access files stored in the libraries on your connection or a Wi-Fi connection. computer. 178 Settings User Guide computer. Allow remote file access, so that your device can access files stored in the libraries on your Windows 7 or later Mac OS X 10.7 or later iOS 6.0 or later Android 4.4 or later To download the latest version of BlackBerry Blend to your computer or tablet, visit www.blackberry.com/BlackBerryBlend. Use BlackBerry Link to manage your device and allow connections between your device and your computer. You can:
You can use BlackBerry Blend to connect BlackBerry devices running BlackBerry 10 OS version 10.3 with computers and tablets running the following software:
View and respond to messages and chats from different accounts in the BlackBerry Hub. Access your BBM chats, groups, and channels. Access your text (SMS) messages. View and update your calendar events and contacts. Copy and transfer your files between your device and computer or tablet. STRICTLY CONFIDENTIAL Back up and restore your device data. Transfer supported settings and data to a new device. Manage multiple devices on your computer that use the same or a different BlackBerry ID. Update or reinstall your device software. View and delete files that are stored on your computer from your device. Sync contacts and calendar appointments between your device and your computer. Sync music, pictures, videos, and documents between your device and your computer over a USB The first time you open BlackBerry Link, you can give your computer a display name that identifies your computer on your device and in BlackBerry Link. BlackBerry Link displays the default pictures, videos, and documents libraries on your computer that you can sync with and access from your device. To download the latest version of BlackBerry Link to your computer, visit www.blackberry.com/
BlackBerryLink. BlackBerry Link supports BlackBerry devices running BlackBerry 10 OS and BlackBerry PlayBook tablets running BlackBerry PlayBook OS 2.1. Related information About BlackBerry Blend, 248 Disconnect your device from BlackBerry Blend, 249 Set up your computer with BlackBerry Link connection or a Wi-Fi connection. 179 Settings User Guide Set up your device in BlackBerry Link If necessary, type the password for your device. computer, you can also select the folders for your Documents library. If you have an Internet connection, sign in to or create a BlackBerry ID. To set up your BlackBerry ID with BlackBerry Link, make sure that your computer is connected to the Internet. When you set up your device in BlackBerry Link, you can give your device a display name. This name appears on your device and also identifies your device in BlackBerry Link. 4. 5. Select the checkboxes beside the devices you want to grant remote file access to. 6. Click Finish. 1. On your computer, open BlackBerry Link. 2. Type a display name for your computer. Click Next. 3. Select the music sources on your computer, such as Windows Media Player or iTunes. On a Mac 1. On your computer, open BlackBerry Link. 2. Connect your device to your computer using a USB cable. 3. 4. At the side of the BlackBerry Link window, click your device. 5. Type a display name for your device. 6. Do one of the following:
STRICTLY CONFIDENTIAL To establish a one-time connection with your computer, on a Windows computer, select the This is a one-time connection; do not manage this device with BlackBerry Link option. On a Mac computer, select the Do not link this device and this computer. This is a one-time connection. option. 1. On your computer, open BlackBerry Link. 2. At the side of the BlackBerry Link window, click your device. 3. Click Remove Device. If you want to stop associating your device with BlackBerry Link, you can remove your device from BlackBerry Link. If your device is associated with a BlackBerry ID, sign out of BlackBerry ID first. device software, on a Windows computer, click Start Using My Device. On a Mac computer, click Next > Finish. Manage this device with BlackBerry Link option. On a Mac computer, select the Link this device and this computer option. To add your device to BlackBerry Link without transferring data from an old device or updating the Switch Devices. On a Mac computer, click Transfer Data. Follow the instructions on the screen. To transfer data before you add your device to BlackBerry Link, on a Windows computer, click To establish a permanent connection with your computer, on a Windows computer, select the 7. Do one of the following:
180 Settings User Guide About remote file access About BlackBerry ID and BlackBerry Link 4. On a Windows computer, click OK. On a Mac computer, click Remove. If you don't have a BlackBerry ID and you want one, you can create it from BlackBerry Link. When you sign in with your BlackBerry ID in BlackBerry Link or BlackBerry Blend, your computer becomes another device that is associated with your BlackBerry ID. All your devices associated with your BlackBerry ID appear in BlackBerry Link. Imagine arriving at a meeting, only to discover that a document you need is on your computer. Remote file access lets you use the File Manager app on your device to access and manage media and documents on the computer that BlackBerry Link is installed on. By default, devices you add to BlackBerry Link can access files in the media and documents libraries on your computer, as long as they are associated with the same BlackBerry ID you use in BlackBerry Link. You can turn off remote access for specific devices. Your BlackBerry ID is a username (email address) and password used to access multiple BlackBerry products and services, such as BBM and the BlackBerry World storefront. In many situations, your BlackBerry ID allows BlackBerry products to work seamlessly without prompting you to enter your username and password. STRICTLY CONFIDENTIAL 1. Connect your device to a wireless network. For example, a Wi-Fi network. 2. On the home screen on your device, swipe down from the top of the screen. 3. Tap Settings > Device Connections. 4. Turn on the Allow Connections switch. 5. Tap the computer that you want to access. 6. To use this feature, BlackBerry Link must be open on your computer, and associated with your BlackBerry ID. By default, remote file access is turned on when you add a new device to BlackBerry Link. On your computer, you can specify the folders that you want to access. Tip: Check your computer settings or connect your computer to a power source to prevent your computer from entering sleep mode or turning off. In the File Manager app, tap Manager app in your personal space. If BlackBerry Balance is enabled on your device, use the File Access files stored on your computer On your device, do one of the following:
Edit or delete a file 181
. Tap Settings User Guide the file, tap View paired computers Copy a file from your computer to your device indicates when BlackBerry Link is syncing the file To edit a file that's stored on your computer, tap the file. If your BlackBerry device supports editing To permanently delete a file from your device that's stored on your computer, touch and hold a file. If you save your changes in the default location, and overwriting the original version on your computer After you save a file that's stored on your computer to your BlackBerry device, you can view the file even when you're not connected to the Internet. If BlackBerry Link syncs your device and computer files, you might have two versions of the file on your computer (the original file and the version that you saved to your device). Make sure that you open the version that you last edited before making more updates to the file. 1. On your device, touch and hold a file that's stored on your computer. 2. Tap 3. Navigate to where you want to save the file. For example, on your media card. 4. Tap Paste. STRICTLY CONFIDENTIAL You should regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue. Using BlackBerry Link, you can back up and restore most of the data on your BlackBerry device. You can back up your settings, phone history, fonts, saved searches, messages, organizer data, browser bookmarks, and media files. Note: If your device is activated on BlackBerry Enterprise Service 10, contact your administrator to verify if you are able to back up and restore your device data. 1. On your device, on the home screen, swipe down from the top of the screen. 2. Tap Tip: To access your computer files over the mobile network, turn on the Use Mobile Network switch. Your BlackBerry device can be connected to up to ten computers using BlackBerry Link. To remove a computer from the list, touch and hold a computer. Tap About backing up device data Settings > Device Connections. 182 Settings User Guide On a Mac computer, do the following:
you want to include in your backup files. On a Windows computer, do the following:
Set backup preferences in BlackBerry Link 4. To back up specific data, do one of the following:
By default, BlackBerry Link performs a quick backup of your device, including all data except your media files and applications. You can customize the backup file name that BlackBerry Link creates and select which types of data to include in your backup file. 1. Open BlackBerry Link. 2. At the side of the BlackBerry Link window, click your device. 3. Click Back Up & Restore. 1. Open BlackBerry Link. 2. At the side of the BlackBerry Link window, click your device. 3. Click Back Up & Restore. Select the Full Backup option. This option backs up all of your device data. Select the Custom Backup option. Click Configure. Select the checkboxes beside the data that STRICTLY CONFIDENTIAL 1. On your computer, open BlackBerry Link. 2. Connect your device to your computer using a USB cable. 3. At the side of the BlackBerry Link window, click your device. 4. Click Back Up & Restore. 5. On a Windows computer, click Back Up Device. On a Mac computer, click Back Up Now. You can manually back up the data on your BlackBerry device at any time. By default, BlackBerry Link performs a quick backup of your device, including all data except your media files and applications. If you set backup preferences, BlackBerry Link creates a backup file containing the data you specify With BlackBerry Link, you can restore backup files that include supported data from devices running BlackBerry Device Software 5.0 or later and BlackBerry 10 OS. Select the Select data to include in your backup files checkbox. Select the checkboxes beside the data you want to include in your backup files. By default, BlackBerry Link backs up all of your device data. 4. To back up specific data, do the following:
Back up your device data Restore your device data 183 OK. Settings User Guide 6. Click Restore. On a Mac computer, do the following:
On a Windows computer, do the following:
To restore data from a backup file that isn't listed, click To restore all of the data in a backup file to your device, click a backup file. To restore specific data in a backup file to your device, click a backup file. Click the Custom Restore option. Clear the checkbox beside one or more databases that you don't want to restore. Navigate to the .bbb or .ipd file. Click 1. Open BlackBerry Link. 2. Connect your device to your computer using a USB cable. 3. At the side of the BlackBerry Link window, click your device. 4. Click Back Up & Restore. 5. Do one of the following:
1. Open BlackBerry Link. 2. Connect your device to your computer using a USB cable. 3. At the side of the BlackBerry Link window, click your device. 4. Click Back Up & Restore. 5. Click Restore Device. 6. Do one of the following:
STRICTLY CONFIDENTIAL If a new version of the device software is available for your device, a notification appears on your computer, beside your device name in BlackBerry Link. You can choose to automatically download device software updates as well as updates to BlackBerry Link software. To access the latest apps and features To resolve a technical issue Your service provider requires that you update your device software data checkbox. Clear the checkbox beside one or more databases that you don't want to restore. To restore data from a backup file that is not listed, click Change. Navigate to the .bbb file or .ipd To restore all of the data in a backup file to your device, click a backup file. To restore specific data in a backup file to your device, click a backup file. Clear the Restore all To remove all of your device data and restore your device to its default factory settings, click About updating your device software with BlackBerry Link You might want to update your device software for any of the following reasons:
Restore to factory settings. 7. Click Restore. file. Click OK. 184 Settings User Guide Update your device software with BlackBerry Link If a software update is available, click Install Update. Before you begin, make sure that your computer is connected to the Internet. Restore your device to its factory default settings using BlackBerry Link Note: If you want software updates to be installed automatically when you connect your device to BlackBerry Link, select the Automatically download updates for your device software and BlackBerry Link checkbox. Your data and settings are automatically restored on your device when the software update is complete. It could take up to an hour to update your device software. During that time, you can't disconnect your device from your computer. 1. On your computer, open BlackBerry Link. 2. Connect your device to your computer with a USB cable. 3. At the side of the BlackBerry Link window, click your device. 4. Click Software Updates > Check for Updates. 5. If you restore your BlackBerry device to its default settings, BlackBerry Link deletes all of the data and third-party applications from your device. Any IT policies that are applied to your device are also deleted. After you restore your device to its default settings, you can run the setup application on your device to begin using the device again. STRICTLY CONFIDENTIAL 1. On your computer, open BlackBerry Link. 2. Connect your device to your computer using a USB cable. 3. At the side of the BlackBerry Link window, click your device. 4. Do one of the following:
On a Windows computer, click Back Up & Restore. Click Factory Reset. On a Mac computer, at the top of the screen, click BlackBerry Link > Preferences. Click Reload CAUTION: You can't stop the process of restoring your device to its default settings after you start it. If you reset your device, the process continues after the device restarts. To access your computer files using your BlackBerry device, BlackBerry Link must be open on a computer that's connected to the Internet. Before you begin, you should back up your data so that you have a copy on your computer. If you don't see your computer as a source in the File Manager app, try the following:
Troubleshooting: BlackBerry Link I can't access files on my computer
> Reload. 185 Settings User Guide your computer. icon on the app. If you see this connecting to a different network and try again. icon, use the File Manager app in your personal space. Connections section, turn on the Use Mobile Network switch. 1. Minimize the File Manager app and verify that you don't see the If you still can't see your computer files, on your computer, try any of the following:
If your device is connected to a mobile network instead of a Wi-Fi network, in the Device In the Device Connections section, verify that the Allow Connections switch is turned on. In the BlackBerry ID section, verify that you are signed in using the same BlackBerry ID as on 2. On the home screen, swipe down from the top of the screen. 3. Verify that your device is connected to a wireless network. 4. Tap Settings. 5. Do the following:
Verify that your computer is turned on and not in sleep mode. Verify that your computer has an active Internet connection. Confirm that you are signed in to your BlackBerry ID in BlackBerry Link. Verify that the files that you want to access are in the location that is specified in BlackBerry Link. Some work or public networks might prevent you from accessing your files on your device. Try STRICTLY CONFIDENTIAL Turn off synchronization applications or antivirus applications temporarily. Sign out of BlackBerry Link and sign in again. Reset your BlackBerry ID username and password at www.blackberry.com/bbid. If youre using antivirus software on your computer, check that the firewall is not blocking your Swipe down from the top of the screen.Tap Settings. In the BlackBerry ID section, verify that you Connect your BlackBerry device to your computer using a USB cable. You can't create a backup file In the Device Connections section, verify that the Allow Connections switch is turned on. If your device is connected to a mobile network instead of a Wi-Fi network, in the Device I can't create a backup file that contains all of my device data Connections section, turn on the Use Mobile Network switch. are signed in using the same BlackBerry ID as on your computer. I don't see my device in BlackBerry Link of your device data over a Wi-Fi network. On your computer, try the following:
On your device, try the following:
connection to BlackBerry Link. Try the following:
186 Settings User Guide Try the following:
can restore data to your device. your device over a Wi-Fi network. I can't restore a backup file to my device BlackBerry Link can't back up the data in your personal space. can't back up the data in your work space if your work space is locked. signed in, BlackBerry Link can't restore the data to your personal space. On your device, verify that you are signed in to your BlackBerry ID. If you are not signed in, On your device, verify that you are signed in to your BlackBerry ID on your device. If you are not Verify that you entered the password on your device to unlock your work space. BlackBerry Link Connect your BlackBerry device to your computer using a USB cable. You can't restore the data to If your device is activated on BlackBerry Enterprise Service 10, verify with your administrator that you If your device is activated on BlackBerry Enterprise Service 10, verify with your administrator that you Verify that the same BlackBerry ID used on the device to create the backup file is being used on the device you are trying to restore the backup file to. On your device, try signing in to the BlackBerry ID that is associated with the backup file. If your device is activated on BlackBerry Enterprise Service 10, verify that you entered the password on your device to unlock your work space. BlackBerry Link can't restore the data to your work space if your work space is locked. STRICTLY CONFIDENTIAL can restore data to your device. 187 Settings User Guide STRICTLY CONFIDENTIAL 188 User Guide Applications and features Leave an app or close an app Contacts, Clock, Browser, Calendar, Maps, BlackBerry World, scanning codes Applications and features Organizing your apps To keep all of your apps organized, you can move apps around on the home screen, create folders for your apps, or delete apps that you no longer use. Instead of closing an app when you're done using it, you can make multitasking easier by minimizing an app. You can see your open apps arranged as Active Frames on the home screen, and you can tap an Active Frame to return the app to full screen. Once you minimize an app, you can close it from the home screen. STRICTLY CONFIDENTIAL You can rearrange the app icons or open apps on the home screen so that they are where you want them to be. For instance, if you're right-handed, you can arrange your frequently used apps on the right side of the screen. Then when you're using your BlackBerry device with one hand, it's easier to open those apps. 1. To minimize an app, swipe up from the bottom of the screen. The app is arranged as an Active Frame 1. On the home screen, touch and hold an app icon or open app until all of the icons or open apps start 2. To close an app after you minimize it, on the home screen, on an Active Frame, tap 2. Drag the icon or app to a different location on the home screen and release your finger. Move an app icon or open app around the home screen on the home screen. to blink. 189 User Guide Applications and features Add folders to the home screen You can organize your app icons by adding folders to the home screen. For example, you can add a folder for all of the games that you download and a folder for all of your business and productivity apps. To hide unused apps, you can add a folder to the home screen and put all of your unused apps in that folder. STRICTLY CONFIDENTIAL 1. Touch and hold an app icon until all of the icons start to blink. 2. Drag the app icon on top of another app icon that you want to include in the same folder. 3. Type the name of the folder. 4. Tap Create. Rename a folder 1. On the home screen, tap a folder. 2. At the bottom of the screen, touch and hold the folder name. 3. Type the new name of the folder. 4. Tap Rename. You can delete apps from the home screen of your BlackBerry device, or you can delete the apps that you download from the BlackBerry World storefront. Some apps are part of the core BlackBerry experience and can't be deleted. Move an app icon out of a folder 1. 2. Drag the app icon to the bottom of the screen and release. In a folder on the home screen, touch and hold an app icon until all of the icons start to blink. Deleting apps 190
. blink. User Guide
> My World. Applications and features 2. On an app icon, tap Delete an app from your home screen Delete a downloaded app from BlackBerry World 1. On the home screen of your BlackBerry device, touch and hold an app icon until the icons begin to If you think that you might want to reinstall the app later, tap Uninstall. If you want to permanently delete the app, tap Delete. If you might want to reinstall an app later, you can uninstall it. You can reinstall these apps later without purchasing them again. Tip: Some app icons on your home screen are part of the core BlackBerry experience. These apps can't be deleted, and the delete icon doesn't appear on these app icons. Uninstalled apps and games are listed on your My World screen. To see this list, tap My Apps & Games
> Available. 1. On the BlackBerry World home screen, tap 2. Tap My Apps & Games. 3. Tap Installed. 4. Touch and hold an item, and tap STRICTLY CONFIDENTIAL About the BlackBerry Assistant You can use the BlackBerry Assistant to perform various personal and work tasks, and interact with your device using natural language. When you switch to a new BlackBerry device, some apps you downloaded from BlackBerry World might not be available for use on your new device. Subject to any statutory rights you may have, you will not be refunded for purchased apps if those apps are not available for use on your new BlackBerry device. The BlackBerry Assistant can make multitasking easier. Instead of navigating to a specific app, you can simply open the BlackBerry Assistant and speak your requests. The BlackBerry Assistant responds to help you complete the task or interaction quickly. To reinstall one app or game, tap To reinstall multiple apps and games, at the bottom of the screen, tap 1. On the BlackBerry World home screen, tap 2. Tap Available. next to the app or game that you want to install. games that you want to reinstall. Tap
> My World > My Apps & Games. Reinstall an app or game
. Tap the apps and
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. 191 BBM Email Tasks User Guide App or Service Applications and features Send an email, reply to an email, and search your email messages. Things you can do with the BlackBerry Assistant You can use the BlackBerry Assistant to perform various tasks within the following apps and services. Depending on your device language, BlackBerry Assistant settings, or wireless network, you might not be able to perform some of these tasks. If you're in a meeting and need to keep things quiet, you can also type your requests in the BlackBerry Assistant using natural language. When you type your requests, the BlackBerry Assistant stays silent and responds with only text on the screen. When you speak your requests through a Bluetooth enabled device such as a headset, the BlackBerry Assistant responds with more detailed information and instructions to help you complete tasks without looking at the screen. STRICTLY CONFIDENTIAL Make a call by using a contact name or phone number, and check or return your missed calls. Send a BBM message, reply to a BBM message, and search your BBM messages. Create a calendar event, edit a calendar event, invite colleagues to a meeting, and search your calendar. Send a text message, reply to a text message, and search your text messages. Get answers to thousands of questions with the help of Wolfram Alpha. Text Messaging Knowledge Calendar Phone 192 Alarm Tasks Search Facebook User Guide Navigation App or Service Applications and features Apps and Settings Open apps and change some of your device settings. Get directions to a specific address, city center, or point of interest. Send a Facebook message, search your messages, and update your Facebook status. Set a new alarm, change existing alarms to a new time or frequency, and turn off alarms. Search the Internet with your preferred search engine, or search your device by keyword. STRICTLY CONFIDENTIAL Search your music library, play your favorite songs or playlists, and pause, shuffle, or skip songs while they play. Post a tweet, find out what topics are trending, search your Twitter direct messages, and send a direct message. Create tasks, notes, and reminders in BlackBerry Remember, and search your tasks, notes, and reminders. Check in to your favorite locations with Foursquare. Foursquare Reminders Weather Twitter Music 193 Tasks Sports Places Movies User Guide App or Service Applications and features Learn what you can say or type in the BlackBerry Assistant Check scores, schedules, standings, and other info for various professional sports leagues in North America and Europe. Check your local forecast, a different city's forecast, and other weather information. Find businesses and points of interest nearby, or find businesses and points of interest in a different city. Check movie times for a specific movie, or check whats playing at a specific theater. STRICTLY CONFIDENTIAL You can find a list of sample requests that you can say or type for each app or service that the BlackBerry Assistant supports. Depending on your device language, BlackBerry Assistant settings, or wireless network, some apps or services might not be available. If your BlackBerry Assistant language setting is different from your device language setting, your BlackBerry Assistant experience might be impacted. Text on the screen appears in your device language, but you can say or type requests only in your BlackBerry Assistant language. When you turn off Full Assistance mode, you can still use the BlackBerry Assistant to dial phone numbers and search your device. The BlackBerry Assistant supports more languages when Full Assistance mode is turned off. 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. 1. On the BlackBerry Assistant home screen, tap 2. Tap an app or service to see a list of sample requests. Note: The BlackBerry Assistant supports more languages when Full Assistance mode is turned off. Change your BlackBerry Assistant language settings In the Language drop-down list, tap a language. Turn off full assistance mode Settings > BlackBerry Assistant. 194 Extended. User Guide Applications and features Settings > BlackBerry Assistant. Settings > BlackBerry Assistant. Change your search settings Settings > BlackBerry Assistant > Device Search Settings. You can specify which categories to include in searches, and which search engines to use to extend your searches to the Internet. To specify which categories to include in searches, tap Categories. To specify which search engines to use when you extend your searches to the Internet, tap 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Do any of the following:
1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Turn off the Full Assistance switch. Change your voice interaction settings 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Do any of the following:
STRICTLY CONFIDENTIAL Calendar The BlackBerry Calendar app on your BlackBerry device combines the calendar info from the email and social networking accounts that you add to your device. The Calendar app presents the info so that you can view all your meetings, appointments, tasks, alarms, and events in one place. To turn on or turn off voice responses, in the Voice Response drop-down list, tap On or Off. To hear voice responses only when you're using a Bluetooth enabled device, in the Voice If you subscribe to public calendars, such as movie theater calendars or school calendars, the events from those calendars can also appear in the Calendar app. To censor offensive words in your voice interactions, turn on the Censor Offensive Words switch. To open the BlackBerry Assistant with the mute key while your device or screen is locked, turn on To open the BlackBerry Assistant by pressing and holding the mute key, turn on the Activate Response drop-down list, tap With Bluetooth Device Only. the Allow Activation When Locked switch. About the Calendar app With Mute Key switch. 195 Action Press T Press P Press A Press D Press N Press G Press M Press W Shortcut User Guide Go to today Go to a date Applications and features Search your events Create a new event Go to the week view Go to the month view Go to the agenda view Go to the schedule view Go to the next day, week, or month Go to the previous day, week, or month Keyboard shortcuts: Calendar app Even if you don't add any accounts to your device, you can still use the Calendar app to create and manage meetings, appointments, and events. STRICTLY CONFIDENTIAL You can add a public calendar that uses the ICS format to your BlackBerry device so that you can see that calendar in the Calendar app. When the owner of the calendar makes changes to events, the changes are synced to your device. Only the owner can change events in a public calendar.You can also open public calendar links in the BlackBerry Browser or in an email and quickly add them to the calendar in the Calendar app. 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. 4. 5. Tap Done. In the Calendar Name field, enter a name for the calendar. In the Server Address field, enter the address for the public calendar in ICS format. Make sure you have the address for the public calendar in iCalShare (ICS) format. Subscribe to a public calendar on your device Open an event and press E.
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. Try using the pinch gesture to zoom in and see a more detailed Find email and files associated with an event In the Calendar app, tap 2. Do one of the following:
To view events for a single day, tap To view events for a week, tap To view events for a month, tap To view a year, in month view, swipe left. To see an agenda view, tap Tip: To scroll through multiple months in your calendar, in the month view, swipe up or down on the screen. You can view your calendar events for a day, week, or month. You can also go to a particular date in any calendar view by tapping Your BlackBerry device searches your data to find email and files that might be relevant to your event. For example, if you're meeting with people to review a document, your device might show that document. STRICTLY CONFIDENTIAL Tip: In any schedule view (for example, in the day schedule view or in the week schedule view), you can create an event by just tapping a spot on the schedule. Tap the new event block that appears, to change the event. If your account supports adding participants to events, then you can add participants either when you create the event, or after. If you added a Microsoft Exchange work account, you can connect to the remote server to add people who aren't in your contact list. Create an event in the Calendar app 1. If the person that you want to add is in your contact list, start typing a name. Tap the name in the list. 2. Enter the information for the event. 3. Tap Save. When you create or change an event, tap the Participants field. 1. 2. Tap Emails. In the Calendar app, tap an event. Invite people to an event In the Calendar app, tap
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. Choose a location. Add a location to an event Schedule a recurring event device, type the name. Tap Look up. In the Repeats drop-down list, tap an option. When you create or change an event, do one of the following:
Change the availability status or reminder time for an event If the person that you want to add is in your organization, and you added your work account to your To type a location manually, in the Location field, type a location. To open the Maps app and choose a location, in the Location field, tap 1. When you create or change an event, tap the time for the event. 2. 3. When you're finished, tap Tip: Some accounts might let you view the participants' availability. After you add the participants to the event, tap the event time. If participants have a schedule conflict, their names appear in red next to the time slider at the top of the screen. To find a time that works for everyone, tap and move the slider until the participants' names turn green. STRICTLY CONFIDENTIAL When you add conference call details to a meeting or event, participants with BlackBerry devices can use the Join Now feature to join the conference call without dialing the various numbers and conference call bridges. Tip: You can save your conference call details in the BlackBerry Calendar app settings so that you don't have to manually add the details to each conference call meeting. When you create an event, to save you time, the BlackBerry Calendar app uses your default settings for the event's availability status and the reminder time. You can change these settings. 1. When you create or change an event, tap the Calendar drop-down list. 2. To change the availability status, in the Status drop-down list, tap Busy, Out of Office, Free, or To add new conference call details to your event, tap Add Bridge. Enter a name, the phone To change the reminder time, in the Reminder drop-down list, tap an option. 1. When you create or change an event, tap the Calendar drop-down list. In the Conference drop-down list, do one of the following:
numbers, and the access codes. Tap Save. Add conference call details to an event 2. Tap Save. Tentative. 198
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bridge. User Guide Applications and features Hide a calendar In the Calendar app, tap Change or delete an event Add a task to the Calendar app In the Calendar app, swipe down from the top of the screen. 2. Enter your task details. 3. Tap Save. You can temporarily hide calendars from the main view in your Calendar app. Tip: To see your task in the Remember app, on the home screen, open the app. If you have conference call details saved in your Calendar app settings, tap a conference call When you add a task to the Calendar app, your task is added to both the Calendar app and the Remember app. 1. 2. Tap 3. Clear the check box beside the calendar that you want to hide. STRICTLY CONFIDENTIAL When you create a follow-up meeting, the meeting details such as the participants, subject, and notes from the original event are added to the follow-up meeting. Follow-up meetings can be created from past and future calendar events. 1. Open a calendar event. 2. Tap 3. Enter the information for the follow-up meeting. 4. Tap Save. If a meeting in your calendar includes conference call info, you might be able to join the call with one tap instead of dialing the conference call numbers manually. Join a conference call from a meeting reminder To change an event, tap To delete an event, tap If you're the organizer of an event, you can change or delete it. In the Calendar app, touch and hold an event. Create a follow-up meeting
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In the meeting reminder, tap Join Now. Add WebEx details to an event In the Calendar app, swipe down from the top of the screen. Save conference call details in the Calendar app You can save the conference call bridge info in your BlackBerry Calendar app so that you can quickly add that info to your meeting invitations. If you download the Cisco WebEx Meetings app, and have a valid account that allows the scheduling of WebEx meetings, you can add WebEx details to the calendar events that you organize that have at least one participant. Note: If your calendar event is associated with a work email account, the Cisco WebEx Meetings app must be installed in the work space on your BlackBerry device. If your calendar event is associated with a personal email account, the Cisco WebEx Meetings app must be installed in the personal space on your device. 1. 2. Tap 3. Enter the conference call bridge information, such as phone numbers and access codes. 4. Tap Save. STRICTLY CONFIDENTIAL 1. When you create a calendar event, tap the Calendar drop-down list. 2. Turn on the Add WebEx switch. 3. Tap Save. 4. On the WebEx Meeting screen, enter your WebEx password. 5. Tap Schedule. 1. When you change an event, tap 2. Tap 3. On the WebEx Meeting screen, enter your WebEx password. 4. Tap Schedule. Note: If your calendar event is associated with a work email account, the Cisco WebEx Meetings app must be installed in the work space on your device. If your calendar event is associated with a personal email account, the Cisco WebEx Meetings app must be installed in the personal space on your device. If you're the organizer of a scheduled calendar event, and you are logged in to the Cisco WebEx Meetings app on your BlackBerry device, you can add WebEx details to the existing event. WebEx details are added to the notes section of the event. Add WebEx details to an existing event
. 200 User Guide and tap Save. 3. Tap Schedule. Applications and features Join a WebEx event Enter your WebEx password. Edit WebEx details for an existing event To join an event, you must have the Cisco WebEx Meetings app installed on your BlackBerry device. 2. On the WebEx Meeting screen, change the details to match the updated information in the event. 1. When you change your event, enter the updated information such as the event time or participants, If you're the organizer of a scheduled calendar event, and you are logged in to the Cisco WebEx Meetings app on your BlackBerry device, you can edit the WebEx details for the existing event. WebEx details are added to the notes section of the event, and an update with the details is sent to the event participants. WebEx details are added to the notes section of the event, and an update with the details is sent to the event participants. Note: If your calendar event is associated with a work email account, the Cisco WebEx Meetings app must be installed in the work space on your device. If your calendar event is associated with a personal email account, the Cisco WebEx Meetings app must be installed in the personal space on your device. STRICTLY CONFIDENTIAL 1. Open the event, either from the BlackBerry Calendar app or from the event reminder. 2. Tap 3. 4. Tap Email All Participants or Email Organizer. Note: If your calendar event is associated with a work email account, the Cisco WebEx Meetings app must be installed in the work space on your device. If your calendar event is associated with a personal email account, the Cisco WebEx Meetings app must be installed in the personal space on your device. In a calendar reminder, tap Start WebEx. In a calendar event, on the event screen, tap Start WebEx, or tap If you will be late for a meeting or event, you can quickly send a message to let other participants know. You can use email to share the files on your BlackBerry device with other meeting participants. To join a calendar event that includes WebEx details, do one of the following:
In the dialog box, move the slider to indicate how late you will be. Share a file with meeting participants Send an "I will be late" message 1. Touch and hold a file.
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> Meeting Participants. Change your default calendar Calendar drop-down list, tap a calendar. Customizing Calendar app settings You can customize your calendar settings to help you manage your schedule as productively as possible. When you add an event to your calendar or send a meeting invitation, your device adds the event to your default calendar. 2. Tap 3. Tap a meeting. 4. On the Compose screen, type a message. 5. Tap Send. 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Tap 4. To change the default calendar that you add events to and send meeting invitations from, in the STRICTLY CONFIDENTIAL When you turn on Meeting Mode, your phone notifications are automatically silenced during the meetings you have scheduled in the Calendar app. When meetings end, your notifications automatically return to your normal settings. If you have multiple calendars on your BlackBerry device, you can set a different email address for each calendar. When you create an event in a specific calendar, invitations are sent using the email address that you assigned to that calendar. Note: Meeting Mode only silences phone notifications during meetings that are accepted. Notifications are not silenced during meetings that are free or tentatively accepted. The email address that you use must already be added to your device. Some accounts don't allow you to change the email address (for example, your work account). 1. 2. Tap 3. Turn on the Meeting Mode switch. In the Calendar app, swipe down from the top of the screen. In the Calendar app, swipe down from the top of the screen. Change the email address to use with each calendar
> Meeting Invitation Settings. 1. 2. Tap
> Meeting Mode. 202 day. User Guide Applications and features 1. 2. Tap 1. 2. Tap tap a new duration. Settings > General. Settings > General. Change default settings for events Change how your calendar is displayed Reminder drop-down list, tap a new time. In the Calendar app, swipe down from the top of the screen. In the Calendar app, swipe down from the top of the screen. 3. Beneath a calendar, in the drop-down list, tap an email address. To change the day that the week starts on, in the First Day of the Week drop-down list, tap a To change the default reminder time for events, in the Meeting Reminder or All-Day Meeting To change the snooze intervals, in the Snooze Interval drop-down list, tap a new snooze time. You can change the default length, reminder times, and snooze intervals for your events or meetings. To change how long your meetings are scheduled for, in the Meeting Duration drop-down list, To change the week to a 5-day work week, or a 7-day full week, in the Week View drop-down list, STRICTLY CONFIDENTIAL To view week numbers, turn on the Display Week Numbers switch. To change the date that the year starts on, in the First Week of the Year drop-down lists, tap a that synchronization for the calendar is turned on. On the home screen, swipe down from the top of
> Accounts. Tap an account. Check that the Sync Calendar switch is turned on. the screen. Tap Link to sync the calendar info on your computer with your BlackBerry device. For more information, see the BlackBerry Link help. If your calendar is associated with one of your accounts (for example, your Gmail calendar), check If the calendar is saved on your computer in Microsoft Outlook or Apple iCal, try using BlackBerry To change your daily working hours, in the Working Hours section, in the Start and End drop-
If your calendar still isn't in sync, try removing and re-adding the account that the calendar is Troubleshooting: Calendar app I can't sync my calendar down lists, tap a time. Try the following:
associated with. tap an option. date. 203
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User Guide Applications and features I have duplicate calendar entries I can't reply to or send meeting invitations Settings > Accounts. New or updated events aren't appearing in my calendar You might need to refresh your calendars. In the Calendar app, tap To remove duplicate calendar entries by deleting your local device data, do the following:
Check that you added an email account that has an integrated calendar. Some accounts might not include a calendar feature. You can remove duplicates by deleting duplicates in your address book, or by clearing your local data on your device. If you imported calendar entries using BlackBerry Link, you might see duplicate entries on your device after syncing your device and computer. 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Tap 4. Tap Clear Local Calendar. STRICTLY CONFIDENTIAL Contacts When you add contacts to the Contacts app on your BlackBerry device, connecting with them is easy. The Contacts app is integrated with the BlackBerry Hub, the BlackBerry Calendar, and other apps, so you can quickly add contacts to relevant messages and events or share your pictures and videos. If you added an email account or social networking account to your device, contacts from those accounts can appear in your contact list. It's simple to find the people that you want to connect with because your device automatically merges contacts who share first and last names, email addresses, or mobile phone numbers. CAUTION: Clearing your local data will permanently delete any calendar entries that you saved just locally to your device. About the Contacts app 204
. 1. Action Shortcut Edit a contact Search for a contact In the Contacts app, tap Applications and features In a contact's details, press T. In a contact's details, press B. Go to the top of a contact's details Add a contact to the Contacts app Go to the bottom of a contact's details In the contact list, tap a contact. Press E. In the contact list, start typing a contact's name. Adding contacts to the Contacts app There are a variety of ways that you can add contacts to the Contacts app. User Guide Keyboard shortcuts: Contacts 2. Enter the information for the contact. For additional fields, tap 3. If you have a work account and BlackBerry Balance is set up on your BlackBerry device, to save the contact in your work space, at the top of the screen, tap Work. After you start adding the contact information, you can't save the contact in your personal space. STRICTLY CONFIDENTIAL Your SIM card can store contact names and phone numbers. Copying contacts to and from your SIM card allows you to easily transfer contacts from one device to another. When you insert a SIM card into your BlackBerry device, you can view contacts that are stored on the SIM card in your contact list. You can copy the SIM card contacts to your device memory so that the contacts are available to you even if the SIM card is removed. Note: If you added a work account to your device and your administrator turned on BlackBerry Balance, you can't copy work contacts to your SIM card. Tip: To choose the account or storage location for a contact, tap the Save to button at the top of the screen. Select the checkbox beside an account or storage location. To copy all the contacts from your SIM card to your device memory, tap Import Contacts from You can also use BlackBerry Link to back up your contacts on a computer. In the Contacts app, swipe down from the top of the screen. Copy contacts to and from your SIM card 1. 2. Tap 4. Tap Save. SIM Card. 205
. 1. User Guide 4. Tap Save. Applications and features Device to SIM Card. In the Phone app, tap Manage SIM Card Contacts. Add a contact from the Calls screen Import contact card information to your contact list 1. Tap the contact card. 2. Do one of the following:
2. Touch and hold a phone number. 3. Tap To view your SIM card contacts and decide which ones you want to copy to your device, tap To copy all the contacts from your device memory to your SIM card, tap Copy Contacts from To add the phone number to an existing contact entry, tap a contact from the list. To add the contact as a new contact, tap If someone shares a contact card with you (also known as a vCard or .vcf file), you can add that contact information to the contact list on your BlackBerry device. STRICTLY CONFIDENTIAL When you tap a contact in the Contacts app, your BlackBerry device shows you lots of details about the person. Some info, like a contact's birthday, the company the person works for, and the person's picture, is pulled from social networking accounts that you added to your device, like Twitter or LinkedIn. Other info can be added by you. There are three tabs, or views, that you can tap through. This view shows you an overview of contacts' details: how to contact them, where they work, their birthdays, and so on. You can tap on phone numbers or email addresses to start connecting with contacts. This view shows you your contacts' most recent updates from social networking apps like Twitter and Facebook. If you added a contact's company name, the Updates view also shows you news about that company. Tap on an update to see it in a social networking app or the browser. If the contact card contains one contact only, tap If the contact card contains multiple contacts, tap Import. Contact views Updates Activity Details
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. Browse to the picture. Change info for a contact
. Take a picture. If necessary, pictures at the top of the screen. crop or edit the picture. Tap Done. In the Contacts app, tap a contact >
In the Contacts app, tap a contact >
Add or change a picture for a contact Changing contacts in the Contacts app To use a picture from a social networking account that you added, tap one of the available 2. Make your changes. For additional fields, tap 3. Tap Save. To use a saved picture, in the picture area, tap To take a picture with the camera, in the picture area, tap This view shows you upcoming and past interactions with your contacts. Tap on any activity to go directly to that event on your device. STRICTLY CONFIDENTIAL You can group contacts together so that you can easily send messages to everyone in the group, set up meetings, and share files. You can find your groups in the contact list or filter your contact list to show just your contact groups. 1. 2. Tap 3. Select the checkbox beside an account or storage location. 4. Tap Done. If you have multiple accounts on your BlackBerry device, you might be able to copy a contact to one of those accounts, or to your SIM card. In the Contacts app, tap In the Group Name field, type a name for the contact group. 1. Touch and hold a contact. 2. Tap Create a contact group in the Contacts app Copy a contact to another account or storage location In the Contacts app, touch and hold a contact. Delete a contact 1. 2. 207
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User Guide Applications and features Add a contact to a contact group In the Contacts app, tap a contact group. In the Contacts app, tap a contact group. Remove a contact from a contact group 1. 2. Tap 3. Beside the contact's name, tap 4. Tap Save. 3. Tap 4. Select the contacts to add to the group. 5. Tap Done. 6. Tap Save. 1. 2. Tap 3. Select the contacts to add to the group. 4. Tap Done. 5. Tap Save. STRICTLY CONFIDENTIAL When you add contacts to your favorites, their pictures appear at the top of your contact list so that you can quickly connect with them. Contact someone 1. Touch and hold a contact. 2. Tap how you want to reach the contact. Related information Add a contact or number to your speed dial list, 47 1. 2. Tap 3. 4. Tap Save. In the Group Name field, type a new name for the group. Add a contact to your favorites In the Contacts app, touch and hold a contact. In the Contacts app, tap a contact group. Rename a contact group Related information 1. 2. Tap
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. contact. User Guide Applications and features In the Contacts app, tap Search for a contact In the Contacts app, tap a contact. the contact's name. Tap Remote Search. Add a contact or number to your speed dial list, 47 To search contacts from your contact list, just start typing. When the contact appears, tap the To search contacts from a remote address book (for example, your company's address book), type Like other apps on your BlackBerry device, the Contacts app has a search feature that lets you quickly find the contact that you're looking for. Set a custom ring tone for a contact 1. 2. Tap 3. At the bottom of the Edit Contact screen, tap Ring Tone and Notifications. 4. Tap a notification type, and make your changes. 5. Tap Back. 6. Tap Save. STRICTLY CONFIDENTIAL You can completely remove a type of account from your contact list. For example, if you mainly follow celebrities on Twitter, you might not want to see them in your contact list. In the Show Account in Contact List section, turn off the switch beside the account that you want to remove. You can quickly filter your contact list, to see only specific contacts (for example, BBM or contact groups). There are different ways to change which contacts you see in your contact list. In the Contacts app, swipe down from the top of the screen. 2. Tap the type of contacts that you want to see. View contacts by account or type 1. 2. Tap 3. Filtering contacts In the Contacts app, tap Hide a set of contacts 1. 209
. 1. 2. Tap Share a contact Applications and features 1. 2. Tap 3. Troubleshooting: Contacts My contacts weren't merged automatically In the Contacts app, touch and hold a contact. In the Sort Contacts by drop-down list, tap a sort option. In the Contacts app, swipe down from the top of the screen. By default, your contacts are sorted by first name, but you can also sort by last name or company name. User Guide Sort your contacts in the Contacts app You can share a contact's details with others in .vcf format. This is like passing around a business card, but digitally. Your BlackBerry device automatically merges contacts when it's clear that those contacts are the same person (for example, they share the same first and last name, mobile phone number, BlackBerry ID, and so on). If you still see duplicate entries in your contact list, you can merge those contacts into one entry. STRICTLY CONFIDENTIAL 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Tap 1. 2. Tap 3. Tap the contacts that you want to merge. 4. Tap If you added a social networking account to your BlackBerry device and you're using a profile picture as a contact's picture, then the picture changes when your contact changes his or her profile picture. You can remove duplicates by merging contacts on your device, or by clearing your local data on your device. If you imported contact entries using BlackBerry Link, you might see duplicate entries on your device after syncing your device and computer. To remove duplicate contact entries by deleting your local device data, do the following:
Settings > Accounts. In the Contacts app, touch and hold a contact. My contacts' pictures change sometimes I have duplicate contact entries
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. User Guide Using the timer Applications and features Using the stopwatch 4. Tap Clear Local Contacts. Keyboard shortcuts: Clock On the Timer screen, to start or stop the timer, press On the Stopwatch screen, to reset the timer, press On the Stopwatch screen, to start or stop the stopwatch, press On the Stopwatch screen, to reset the stopwatch and clear lap results, press CAUTION: Clearing your local data will permanently delete any contact entries that you saved only locally to your device. Clock The Clock app is made up of four screens. On the Alarm Clock screen, you can turn on or turn off your alarm, set your alarm time, and add multiple alarms. On the World Clock screen, you can view the time in other parts of the world. You can also use the stopwatch and set a timer from the Clock app. STRICTLY CONFIDENTIAL Tip: The dial allows you to set the alarm for five-minute increments. To set the alarm for a specific minute, tap the alarm time at the bottom of the screen. Tap the Alarm Time drop-down list and scroll up or down to adjust the time that the alarm is set for. You can set multiple alarms to go off on the same day, or you can set additional alarms to go off on different days at different times. You can keep track of all the alarms you set by naming them, and you can set a different alarm tone, recurrence, and snooze duration for each alarm. 1. Tap 2. At the bottom of the screen, turn on the Alarm switch. 3. Touch and hold the dial outside of the clock face. 4. Slide the dial around the clock face to your desired time. 1. Tap 2. Do one of the following:
Setting the alarm clock Set additional alarms Set an alarm
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If you have only one alarm set, tap If you have two or more alarms set, tap 3. Type an alarm name. 4. Set an alarm time, recurrence, tone, and snooze duration. 5. Tap Save. To turn on or turn off an alarm, next to the alarm, tap the switch. To change the alarm name, time, tone, recurrence, or snooze duration, tap an alarm. To delete an alarm, touch and hold an alarm. Tap Tip: Once you have set multiple alarms, you can quickly adjust the different alarm times by touching and holding any of the dials outside of the clock face and sliding the dial around the clock face to your desired time. STRICTLY CONFIDENTIAL 1. Tap 2. Tap 3. Tap an alarm. 4. Tap Alarm Tone. 5. Select one of the alarm tone options. To set a daily alarm, turn on the Daily switch. To set an alarm to recur on specific days, select the check box next to one or more days. 1. Tap 2. Tap 3. Tap an alarm. 4. Tap Recurrence. Tip: To use music you have added or downloaded to your BlackBerry device, tap Set an alarm for multiple days 1. Tap 2. Tap Set the snooze
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Timer User Guide Set the timer Applications and features To view your lap times, swipe from right to left. 3. Tap an alarm. 4. Tap Snooze. 5. Select a length of time. Stopwatch 1. Tap 2. Tap 3. To start a new lap, tap Lap. 1. Tap 2. Touch and hold the dial outside of the clock face. 3. Slide the dial around the clock face to your desired time. 4. Tap STRICTLY CONFIDENTIAL Tip: The dial allows you to set the timer in one-minute increments. To set the timer for a specific minute and second, tap the time that appears at the bottom of the screen. Scroll up or down to adjust the hours, minutes, and seconds that the timer is set for. 1. Tap 2. At the bottom of the screen, tap the time. 3. Tap Timer Tone. 4. Tap a timer tone. If you're a frequent traveller or if you have friends and family in different parts of the world, you can add cities to the world clock screen to quickly see the time in a variety of cities around the world. Tip: To use music you have added or downloaded to your BlackBerry device, tap Add Music. 1. Tap 2. Tap 3. Enter a location. Add a city to the world clock screen Change your timer tone World clock
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User Guide 4. Tap a city. Applications and features 1. 2. Tap Turn on bedside mode Change your bedside mode settings Delete a city from the world clock screen In the Clock app, swipe down from the top of the screen. 1. Tap 2. Touch and hold a city. 3. Tap Tip: After you add a city to the world clock screen, tap the city name to check the weather in that city. Tip: When your alarm goes off in bedside mode, you can tap anywhere on the screen to snooze the alarm. To turn off the alarm in bedside mode, swipe up from the bottom of the screen. When bedside mode is turned on, you're not notified of new messages, but any alarms that you have set will sound and your BlackBerry device displays the time, dimly lit. You can also set the option to hear only phone calls when in bedside mode. STRICTLY CONFIDENTIAL By default, all of your notifications are set to silent in bedside mode, and your wireless connections stay turned on. When in bedside mode, you can choose to hear only phone calls, or you can choose to turn off all wireless connections. Change the clock face 1. 2. Tap 3. Tap the Clock Face drop-down list. 4. Tap a clock face type. 1. 2. Tap 3. Do any of the following:
To turn on only your phone ringer while in bedside mode, turn on the Phone Calls in Bedside To turn off all wireless connections in bedside mode, turn off the Wireless Connections in In the Clock app, swipe down from the top of the screen. In the Clock app, swipe down from the top of the screen. Bedside Mode switch. Mode switch. 214
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. Tap a recent search term. Tap Apps or Games. Tap Search for apps and games For more information on BlackBerry World, see the BlackBerry World User Guide. You can search the entire BlackBerry World storefront, or you can choose to search for a specific type of item. For example, you can choose to search for only games or apps. The BlackBerry World storefront is divided into two sections: games and apps. Within each section is a list of categories. For example, in the games section, you can find categories such as arcade games, card games, and sports games. To search the entire BlackBerry World storefront, on the BlackBerry World home screen, tap To search in a specific section, tap To search using a recent search term, tap BlackBerry World Find and download your favorite apps and games with BlackBerry World! You can browse featured and top downloaded items, browse items by category, and search by keyword. You can also read and write reviews and recommend apps to others. STRICTLY CONFIDENTIAL Tip: After you browse to a subcategory of apps or games, you can filter the list of apps or games to show only free items, items for sale, or items with a specific star rating. To filter a list of apps or games in a subcategory, tap All Apps or New Arrivals. Tap 1. On the BlackBerry World home screen, tap 2. Tap Games or Apps. 3. Tap a category. 4. If you see a QR code, you can scan it to find a specific item in the BlackBerry World storefront. QR codes commonly appear on websites, posters, or other promotional materials. 1. On the BlackBerry World storefront home screen, tap 2. Next to a search term, tap In the BlackBerry World storefront, swipe down from the top of the screen. If necessary, tap a subcategory. Delete a recent search term 1. 2. Tap Scan a QR code
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> General. Applications and features Turn on private browsing Download and buy apps and games In the BlackBerry World storefront, swipe down from the top of the screen. 1. 2. Tap 3. Turn on the Private Browsing switch. You can turn on private browsing if you don't want your recent search terms to appear on your Search screen or you don't want your recently viewed items displayed on the My World screen. In the BlackBerry World storefront, tap an item. In the upper-right corner of the screen, tap the button with the price displayed on it. If necessary, enter your BlackBerry ID password. Apps and games that you buy can be deleted and downloaded again as many times as you want to on the same BlackBerry device, and on up to four additional devices without your having to pay for the items again. Note: After you turn on private browsing, your saved searches and recently viewed items aren't displayed. However, when private browsing is turned off, your saved searches and recently viewed items are restored. 1. 2. 3. 4. To change your payment method before you pay for an item, tap the Payment Options icon. Tap a STRICTLY CONFIDENTIAL You might be required to pay a recurring subscription fee for some apps and games, or for certain features and additional items within an app or game that you have already downloaded. Your subscription automatically renews until you cancel it. The BlackBerry World storefront is designed to send you a reminder email before and after each subscription is renewed. 1. On the BlackBerry World storefront home screen, tap 2. Tap Subscriptions. 3. Tap an app, a game, or an item. 4. Tap Unsubscribe. On the Details screen for an app, a game, or an item, tap the button with the price displayed on it. In BlackBerry World, swipe down from the top of the screen. Buy a subscription to an app or a game
> My World > My Apps & Games. Tip: To share an app or game, tap Redeem a promo code Cancel a subscription 5. Tap Purchase. payment method. 1. 216
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> Payment Options. About BlackBerry Guardian In the BlackBerry World storefront, swipe down from the top of the screen. 6. Complete the instructions on the screen. 2. Tap 3. Enter the promo code. 4. Complete the instructions on the screen. To add a new payment method, tap To set a default payment method, tap To edit a payment method, tap To delete a payment method, tap Change your payment options 1. 2. Tap 3. Enter your BlackBerry ID password. 4. Tap a payment option. 5. Do any of the following:
STRICTLY CONFIDENTIAL BlackBerry Guardian evaluates all apps and games in BlackBerry World before they're made available for downloading. BlackBerry Guardian is designed to protect you from downloading apps and games that might include malicious software or privacy concerns. The BlackBerry Guardian icon in the BlackBerry World storefront indicates that the app or game has been evaluated for malicious software or privacy concerns. Android apps Get apps and games designed for Android smartphones and install them on your BlackBerry device using the Amazon Appstore!
BlackBerry Guardian also incorporates technology from software security leader Trend Micro. BlackBerry Guardian is constantly evolving to help identify the most advanced forms of malicious software and privacy concerns. If malicious software is discovered in an app or game after it's available, the app or game is removed from BlackBerry World. Feel safe and secure when you download apps and games from BlackBerry World with BlackBerry Guardian. Downloading and installing Android apps from the Amazon Appstore 217 User Guide Applications and features Downloading and installing Android apps from other sources Create an Amazon account or sign in with your existing Amazon account to search for apps and download apps from the Amazon Appstore. After you download an app from the Amazon Appstore, tap Install at the top of the screen. You can also check out the Help screen in the Amazon Appstore for more info. Apps that you install from sources other than BlackBerry World might not be reviewed by BlackBerry. These apps might pose a risk to your device and personal data. You should only install apps from trusted sources. If you can't find an app file that you downloaded, you can search for the app name in the File Manager app. Most Android apps include the file name extension .apk. To search for all the Android app files that you downloaded, try searching the File Manager app for .apk. CAUTION:
In addition to using BlackBerry World and the Amazon Appstore to download apps and games, you can also get Android apps and games from various third-party websites and mobile market apps. Most websites and mobile market apps include an installation button that appears after you download an Android app file. You can also install an app file by opening it in the File Manager app on your BlackBerry device. STRICTLY CONFIDENTIAL Change your Android app installation settings 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Do any of the following:
While most apps designed for Android smartphones can be installed and opened on BlackBerry devices, some apps might make use of services that are not supported by BlackBerry 10 OS. BlackBerry 10 OS might also replace these services with alternate services (such as mapping services). If you don't want to accept these potential risks and limitations, you should not install apps from sources other than BlackBerry World. In Android apps, you can show or hide an action bar at the bottom of the screen or you can quickly go back to the previous screen. To allow the installation of Android apps from sources other than the Amazon Appstore, turn on To stop inspecting Android apps and identify apps that are potentially harmful to your device or the Allow Apps from Other Sources to be Installed switch. data, turn off the Inspect Apps Before Installing switch. Navigating within an Android app Settings > App Manager > Installing Apps. Do any of the following:
218 User Guide Applications and features Tap Show or Hide. finger diagonally up and to the left. To go back to the previous screen, place your finger below and halfway across the screen. Slide your To see the additional actions that you can perform, in an app, swipe down from the top of the screen. To show or hide the action bar at the bottom of the screen, swipe down from the top of the screen. STRICTLY CONFIDENTIAL Maps and GPS Keep moving in the right direction with BlackBerry Maps, GPS, and the Compass app. You can search for points of interest, get turn-by-turn directions, and much more. View places that you search for or have added to the map. Purple icons are used to identify locations that you have searched for. Blue icons illustrate places that you have added to the map. See your Recents, Favorites, and Contacts locations. Show your current location on the map. BlackBerry Maps icons Get route directions. Description Icon 219 1. Icon User Guide Description the location name. Applications and features Go to the map screen. 2. Do one of the following:
Clear the places that you have pinned and added to the map. Search for a place or an address on a map 3. On the map, to view more information about the location, including phone numbers and reviews, tap To view all of the search results as pins on the map, press the Enter key. To view a specific search result as a pin on the map, tap a search result. In the Maps app, in the search field, enter an address or a descriptive word, such as "coffee" or
"hospital."
You can use the GPS feature on your BlackBerry device to search for a specific address or a type of location and view the results on the map. STRICTLY CONFIDENTIAL Tip: When you search for a type of location, for example "gas stations," and you view all of the search results as pins on the map, you can view a detailed list of the types of gas stations and information about each location. To view the list, after you view the search results as pins on the map, in the upper-
right corner of the screen, tap In BlackBerry Maps, you can add pins to your map to track where you're going or to mark points of interest. Verify that location services are turned on and that your BlackBerry device has established a GPS connection. On the map screen, touch and hold the place that you want to pin. On the search results screen, tap a search result. 4. To get directions, next to a search result or location, tap In the Maps app, find a place by doing one of the following:
To clear all of the pins from a map, on the map screen, tap In the Maps app, do one of the following:
Pin a place on a map Get directions
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. To stop turn-by-turn directions in To return to the street-level view of the route, tap Switch to the map or detail view for turn-by-turn directions To switch to one of the high-level views, do one of the following:
. Tap Recents, Favorites, or Contacts. Tap an address, a place, By default, turn-by-turn directions start with the street-level view of the route. On the map screen, search for an address or a place using the search field. In the search results, 2. Tap 3. To begin receiving turn-by-turn directions, tap To view a list of directions to your destination, tap To view an overview of the route on a map, tap
. To stop turn-by-turn directions in the map view or detail view, tap the street-level view, tap anywhere on the screen. Tap On the map screen, locate a pin that you added to the map. Tap the pin. On the map screen, tap STRICTLY CONFIDENTIAL You can change your route preferences while viewing or listening to turn-by-turn directions in BlackBerry Maps. You can set your route to avoid toll roads, highways, car-sharing lanes, or ferries. You can also set the type of route that you want to take (fastest, simplest, or shortest). On the map screen, tap When viewing or listening to turn-by-turn directions in the street-level view, tap If traffic data is available, you can display it as you view a map, or view or listen to turn-by-turn directions in the street-level view. If you are in the map view or the detail list view, to return to the street-level view, tap In the Maps app, swipe down from the top of the screen. By default, voice-guided directions are turned on. 2. To turn off voice-guided directions, tap Change your route preferences Mute voice-guided directions To hide traffic data, tap Do one of the following:
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> Route Options. 1. 2. Tap Recalculate routes In the Maps app, tap Add a place to the Favorites screen If you are in the street-level view, to show the navigation bar, tap the screen. While viewing or listening to turn-by-turn directions, you can manually recalculate your directions when you make a wrong turn or would like alternative directions. 2. Tap 3. Turn on the switches for the types of things that you want to avoid. Tap the type of route that you My places In BlackBerry Maps, you can find your favorites, recent places, and contacts' places on the My Places tab. 2. Tap 3. On the Add Favorite screen, select a place from the list or tap New Entry. 4. 5. Tap Save. STRICTLY CONFIDENTIAL In BlackBerry Maps, you can add your work and home addresses to save time when planning trips and getting directions. BlackBerry Maps remembers and organizes the last 100 places that you searched for so that you can quickly access them again. Tip: You can also add places to the Favorites screen by touching and holding a search result or contact name and tapping To remove a place from the Favorites screen, tap you want to remove. Tap
. Tap Favorites. Touch and hold the place that If necessary, enter any additional information.
> Add Home.
> Add Work. Add your work or home address 2. Do one of the following:
View your recent places In the Maps app, tap Tap Tap
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Maps. User Guide 2. Tap Recents. Applications and features In the Map app, tap In the Maps app, tap Clear your recent places View a contacts address on a map In the Maps app, swipe down from the top of the screen. You can clear the list of recently viewed places in BlackBerry Maps. 1. 2. Tap
> Clear History. 3. Do one of the following:
If you have added an address to an entry in the Contacts app, you can view the contact's location on a map and get directions. Tip: If you have places that you want to keep so that you don't have to search for them again, add them as a favorite before you permanently clear the list. To delete your history, recent destinations, and searches, tap Clear Recents. To delete your recent places and searches, and reset the app to the default settings, tap Reset STRICTLY CONFIDENTIAL If you always want BlackBerry Maps to show you the fastest or shortest route, or want to avoid certain things on your route, such as highways, toll roads, car-sharing lanes, or ferries, you can change your default settings. BlackBerry Maps displays distances using either imperial (feet/yards and miles) or metric (meters and kilometers) measurements, as set in your device settings. 2. Tap Contacts. 3. Touch and hold a contact's name. 4. Tap 1. 2. Tap 3. Tap Change Device Settings. In the Maps app, swipe down from the top of the screen. In the Maps app, swipe down from the top of the screen. Changing settings for Maps Switch between kilometers or miles Change default route settings
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> Night Mode. Applications and features
> Route Options. Turn on Night Mode
> Navigation Audio. Change the map language to local Switch between voice-guided prompts and tones In the Maps app, swipe down from the top of the screen. In the Maps app, swipe down from the top of the screen. Tap Automatic. Tap On. Tap Off. 1. 2. Tap 3. Tap an option. BlackBerry Maps can prompt you about upcoming turns using voice directions or tones. 1. 2. Tap 3. Do one of the following:
In BlackBerry Maps, you can set the map text to display in the language specific to the map or area that you're currently viewing. STRICTLY CONFIDENTIAL You can turn on location services so that location-based applications and services, like BlackBerry Maps, can find your location. Location-based applications can use GPS technology and other information to provide you with information, such as driving directions. 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Turn on Location Services. Some apps require GPS location information to work as expected. In the Maps app, swipe down from the top of the screen. 1. 2. Tap 3. Tap Local. Turn on or turn off location services About location services Settings > Location Services.
> Map Settings. 224 Applications and features Settings > Location Services. Turn on or turn off traffic data Turn on or turn off location-based ads Settings > Security and Privacy > Application Permissions. User Guide Change location permissions for apps You can review and remove any GPS location-related permissions that individual apps have requested. Some apps require specific permissions to work as expected. 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Turn on Location-based Ads. 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Tap an app. 4. Tap a switch. If location-based ads are turned on, apps using the Advertising Service can use your GPS location to present more relevant promotional content or offers. No data that personally identifies you is ever shared with third-party advertisers. STRICTLY CONFIDENTIAL The digital compass on your BlackBerry device works like a regular compass, but also includes more features. For example, you can choose whether the compass points to true north or magnetic north. The compass also works in any direction or orientation, including upside down. You can choose to navigate with your compass using either true north or magnetic north. Magnetic north, which is what a standard compass points to, can be influenced by several factors and isn't constant. True north, or geographical north, is what you would see on a paper map and is constant. If 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Turn on Traffic Data Collection. If traffic data is turned on, your BlackBerry device sends anonymous GPS location information to provide traffic data to BlackBerry applications. Point the compass to true north or to magnetic north The current direction that you're facing appears at the top of the screen. To get a compass reading, rotate and tilt your BlackBerry device. Get a compass reading Settings > Location Services. About the compass 225 User Guide Applications and features magnets or electronics. Try the following actions:
Troubleshooting: Compass In the compass app, do one of the following:
I'm not getting an accurate reading from the compass I'm seeing the interference indicator when I try to use the compass If you have turned on Location Services and are navigating based on true north, you need the GPS If the compass doesn't point north, move your BlackBerry device away from metal objects, such as To navigate based on true north, at the bottom of the screen, turn on the switch. To navigate based on magnetic north, at the bottom of the screen, turn off the switch. receiver to be able to connect to GPS satellites. Try moving outside or near a window in order to establish a GPS connection. The interference indicator appears on the screen when something is interfering with the compass on your BlackBerry device. you would prefer to navigate based on true north (for example, if you are using your compass to follow a map) you must turn on GPS. STRICTLY CONFIDENTIAL Browser With the BlackBerry Browser, you can browse the Internet, stream video, switch between multiple tabs, download files, share links to webpages, and more. Use the BlackBerry Browser to browse the Internet quickly and conveniently on your BlackBerry device. Move your device away from metal, then rotate and tilt your device until the indicator disappears. Browsing the Internet Keyboard shortcuts: Browser Try the following action:
Go forward one page Go back one page Shortcut Press N Press P Action 226 Action Press I Press L Press T Press S Press B Press K Press R Press H Press U Press O Zoom in Press W Shortcut Zoom out User Guide Open your tabs Open your history Enter reader mode Applications and features Find text on a page Refresh a webpage Move up the screen Open the address bar Open your bookmarks Move down the screen Go to the top of a webpage Go to the bottom of a webpage STRICTLY CONFIDENTIAL 1. Type a web address or search term into the address bar at the bottom of the BlackBerry Browser. 2. Press Tip: To maximize your screen space, the address bar disappears after a few seconds. To bring it back, swipe down on the screen. You can add search engines so that they are available in the drop-down list when you search for a term in the BlackBerry Browser. After you change the search engine, the BlackBerry Browser continues to use the new search engine until you change it again. 1. While you're typing a search term in the Browser, tap the search engine icon in the top right corner of 2. Tap the search engine that you want to use. Change the current search engine Add a new search engine Go to a website the screen. Press Press and
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User Guide Applications and features Using Browser tabs Remove a search engine In the BlackBerry Browser, tap Open, switch between, or close tabs Note: This feature is not available for some search providers. Just like on your computers browser, you can open multiple webpages in tabs and switch between the tabs quickly. 1. Open the BlackBerry Browser and type a search term in the address bar. 2. Tap the search engine icon in the upper-right corner of the screen. 3. Touch and hold a search engine. 4. Tap 1. Open the BlackBerry Browser. 2. Navigate to a search engine (for example, www.wikipedia.org). 3. Search for a term or subject. 4. On the search results page, tap 5. Tap Add. STRICTLY CONFIDENTIAL To open a tab, tap To switch between tabs, tap a tab. To close a tab, on the tab that you want to close, tap To share the webpage that you're looking at, tap To share a link or a picture, touch and hold the link or picture. Tap You can share items on the web through an email, a text message, Facebook, Twitter, BBM, and more. Tip: Close a tab when you're finished with it to improve the performance of the Browser. In the BlackBerry Browser, do one of the following:
In the Browser, touch and hold a link. Search for text on a webpage Open a link in a new tab Share a link or picture On a webpage, tap 1. 2. Tap
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Tap User Guide Applications and features In the Browser, tap On a webpage, tap Do one of the following:
Find files that you downloaded Change text size in reader mode Clear your list of downloaded files View webpages in a reader-friendly format Change the background color in reader mode To increase the text size, tap To decrease the text size, tap After you download a file from the BlackBerry Browser, you can go to the download manager to find it again, open it, and share it. To help you focus on reading articles or other text on a webpage and remove distracting clutter like ads, you can use the reader mode. STRICTLY CONFIDENTIAL You can change what you see when your first open the BlackBerry Browser. You can set a specific home page, show thumbnails of the webpages that you visited recently or frequently, or open the webpages that were open in your previous Browser session. You can save a webpage in HTML format so that you can access the webpage when you're offline, or send the webpage as an attachment. You can create a shortcut to a website on your home screen so that you can quickly go to a website without opening the browser first. 1. On a webpage, tap 2. Choose the location that you want to save the webpage in. Changing your Browser settings Customize the Browser start screen Add a website to your home screen
> Display and Actions. In the Browser, tap In the Browser, tap On a website, tap Save a webpage
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> Display and Actions. In the BlackBerry Browser, tap Turn on Adobe Flash support Bookmark a favorite webpage View your Browser bookmarks 2. Turn on the Adobe Flash switch. View your bookmarks by tags or in a list 2. Tap the On Startup Show drop-down list. Bookmarks and browsing history Bookmark your favorite webpages so that you can easily access them the next time you use the BlackBerry Browser. To set a specific home page, tap My Home Page. Type a web address. To show thumbnails of the webpages that you visited recently or frequently, tap New Tab Page. To open the webpages from your previous Browser session, tap My Tabs From Last Time. STRICTLY CONFIDENTIAL It's a good idea to keep your bookmarks organized so that you can more easily find the webpages that you're looking for. Tags help you categorize your bookmarks so that you can find them more quickly. For example, you might use tags to organize your favorite news-related webpages or blogs. 2. Touch and hold a bookmark. 3. Tap 4. Type a new name or web address. You can change the name or web address of a bookmark. Add, rename, or delete a bookmark tag In the BlackBerry Browser, tap In the BlackBerry Browser, tap Organizing your bookmarks Change your bookmarks In the Browser, tap 2. Tap Tags or
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2. Tap User Guide Applications and features In the Browser, tap In the Browser, tap Delete a bookmark
. Tap a tag. View your browsing history
. Type a new name for the tag. Delete your browsing history In the Browser, on a webpage, tap To close your browsing history, tap
. In the Add tags field, type a tag name. Tip: To view a webpage in your history, on a webpage, touch and hold
. 2. Touch and hold a bookmark. 3. Tap To add a tag, touch and hold a bookmark. Tap To rename a tag, tap Tags. Touch and hold a tag. Tap To remove a tag from a bookmark, touch and hold a bookmark. Tap To delete all instances of a tag, tap Tags. Touch and hold a tag. Tap STRICTLY CONFIDENTIAL Certificates help verify that a website is legitimate. Websites that require more security, such as banking sites, use certificates to help prove authenticity. If a website has a certificate, certificate icons appear beside the web address bar. To delete all of your browsing history, tap To delete a specific webpage from your browsing history, touch and hold the thumbnail for the To help you browse safely, you can check the certificates for a website, change the security settings, and change permissions for specific websites in the BlackBerry Browser. About website certificates until your history appears. Browsing safely webpage. Tap 2. Tap
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Icon User Guide Description Security settings Applications and features In the Browser, tap Remove History Items
> Privacy and Security. Website certificate icons Change Browser security settings The website might be unsafe because the certificate is unknown. Entering sensitive information on the website is not recommended. The website's identity has been verified by an extended validation certificate from a trusted certificate authority. Some parts of the website are secure and other parts of the website are not. Use caution if you enter sensitive information on the website. The website's identity has been verified by a domain-validated certificate from a trusted certificate authority. STRICTLY CONFIDENTIAL Let websites use cookies to send and receive information between the website and the Browser. Cookies can be helpful because websites can use them to remember information about your preferences and user information, but cookies can pose a privacy risk as well. Keep your browsing information (your history, cached files, cookies, and so on) only while a browsing session is open. When you close the Browser, the information is automatically deleted. Specify how often your BlackBerry device automatically deletes the browsing information from your BlackBerry Browser history. Choose whether or not to allow pop-up windows to appear in your browsing session. Clear all of your saved Browser information. Clear Cookies and Other Data Clear your Browser history. Private Browsing Accept Cookies Block Pop-ups Clear History 232 1. User Guide Applications and features In the Browser, tap
> Site Permissions. I can't watch a video online Troubleshooting: Browser Change permissions for specific websites beside the permissions that you want to remove.
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2. Tap a website. Tap Edit. 3. Tap 4. Tap Done. As you browse the Internet, you might grant permissions to allow websites to access information, such as your location. You can remove those permissions at any time. While you can stream many videos from the web on your BlackBerry device, some video formats aren't supported, and some websites block content from being viewed on mobile devices. For more information about supported video formats, search the Help. The Smart Tags application explained The Smart Tags app takes bits of information and transforms the info into a smart tag. Info can include text, websites and other URIs, phone numbers, email addresses and connection information. You can copy the smart tag to an NFC tag, display it as a QR Code, or you can pass the smart tag directly to another BlackBerry device. The Smart Tags app allows you to store the smart tags that you receive and use them or pass them on later. STRICTLY CONFIDENTIAL Instead of handing out business cards, try creating your own smart tag that contains your contact information so that with just a click, recipients can call, text, or send you an email. Have an event coming up? Try making a smart tag that contains the event information, then copying the smart tag to a writeable NFC tag that is attached to a small gift for your guests. When you scan an NFC tag, your device opens the information in the corresponding application type. You can save the information as a smart tag by opening the Smart Tags app before you scan the NFC tag. When you scan a QR Code or barcode by using the Smart Tags app, your device saves the information as a smart tag. The NFC feature might not be available, depending on your wireless service provider, your administrator's settings, and your BlackBerry device model. The NFC feature might not be available, depending on your wireless service provider, your administrator's settings, and your BlackBerry device model. Scan a QR Code, barcode, or an NFC tag 233 or User Guide Applications and features
. Hold your device so Do any of the following:
To scan a QR Code or barcode, open the Smart Tags app. Tap
. Tap that all four corners of the QR Code or barcode appear on your screen. To scan an NFC tag, tap the back of your device against the NFC tag. STRICTLY CONFIDENTIAL Tip: You can group multiple tags together. Press and hold an existing tag. Tap Add. Repeat Steps 2 and 3 to create a tag. You can create your own smart tag to share with other devices, save to an NFC tag, or display as a QR Code. The NFC feature might not be available, depending on your wireless service provider, your administrator's settings, and your BlackBerry device model. Delete a smart tag from your device 1. 2. Select one or more tags that you want to delete. 3. Tap More smart tag types might be available depending on the apps installed on your BlackBerry device. In the fields that appear on the screen, enter the necessary information. 2. Tap a tag type. 3. Create your own smart tag In the Smart Tags app, tap In the Smart Tags app, tap Smart tag types
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1. 234 Web Wi-Fi Event Phone Contact Bluetooth User Guide Geo Location Smart Triggers Applications and features Use to create a smart tag that, when opened, takes you to a webpage. Use to create a smart tag that, when opened, creates an appointment in the Calendar app. Use to create a smart tag that, when opened, searches for directions in the Maps application. Use to create a smart tag that, when opened, adds the contact information in the Contacts app. Use to create a smart tag that, when written to an NFC tag and then tapped on, pairs you with a specified Bluetooth enabled device. Use to create a smart tag that, when written to an NFC tag and then tapped on, connects you to a specified Wi-Fi network. Use to create a smart tag that, when written to an NFC tag and then tapped on, can trigger various settings on your device. STRICTLY CONFIDENTIAL Use to create a smart tag that, when opened, composes a text message (SMS or MMS). When you create the tag you can fill in the Message field to prepopulate this field when the tag is opened, or you can leave this field blank. Use to create a smart tag that identifies a resource by using your own URI (Uniform Resource Identifier). For example, if you create your own application for the BlackBerry device, you can use this tag type to create a smart tag for your app. Use to create a smart tag that, when opened, composes an email. When you create the tag you can fill in the Subject and Message fields to prepopulate these fields when the tag is opened, or you can leave these fields blank. You can make smart tags easier to find if you mark them as favorites. Use to create a smart tag that, when opened, calls a phone number. Use to create a smart tag that displays a message. Favorite a smart tag Text Message Other Email Text 235
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User Guide the devices. Applications and features 1. 2. Tap In the Smart Tags app, tap
> NFC. Align the backs of Share a smart tag View your favorite smart tags In the Smart Tags app, touch and hold a tag. To copy the smart tag to a writeable NFC tag, tap tag with an application, such as BlackBerry Remember, tap In the Smart Tags app, touch and hold the tag that you want to favorite. To send the smart tag to another NFC-enabled BlackBerry device, tap The NFC feature might not be available, depending on your wireless service provider, your administrator's settings, and your BlackBerry device model. Tip: NFC tags are often sold as stickers. If you copy your smart tag to an NFC tag sticker, you can stick your smart tags nearly anywhere. To display the smart tag as a QR Code for another device to scan, tap To share the smart tag through a message, such as an email or text message, or to share the smart
. Tap a message type or application. STRICTLY CONFIDENTIAL If you copy a smart tag to a writeable NFC tag, and you plan to leave the NFC tag in a public space, you should lock the NFC tag to prevent tampering. When an NFC tag is locked it can't be unlocked, changed, or erased. Change a smart tag title 1. 2. Tap 3. Enter a title. 4. Tap Save The NFC feature might not be available, depending on your wireless service provider, your administrator's settings, and your BlackBerry device model. 2. Align the back of your BlackBerry device with the tag. In the Smart Tags app, touch and hold a smart tag. Tap your device against the NFC tag. In the Smart Tags app, tap Lock a smart tag
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Viewing files Applications and features View files on your device In the Smart Tags app, tap To view a file in File Manager:
2. Align the back of your BlackBerry device with an NFC tag. 1. Tap a folder. 2. Tap a file that you want to view. If the NFC tag isn't locked, you can erase the smart tag information that is stored on it. User Guide Erase smart tag information from an NFC tag The NFC feature might not be available, depending on your wireless service provider, your administrator's settings, and your BlackBerry device model. File Manager You can use File Manager to view, save, zip, and share files and folders on your BlackBerry device. You can also access files that are saved in the cloud. STRICTLY CONFIDENTIAL You can view files on devices that are connected to your BlackBerry device, such as a media card or a device connected by a USB cable. If you are logged in to a cloud application on your device, you can also access files stored in the cloud. To access a file stored on another device:
Tip: If BlackBerry Balance is enabled on your device and you want to access your work files, on the home screen, swipe down from the top of the screen. Tap Switch to Work . File Manager allows you to make changes to file and folder names, such as fixing a typo or word. To rename a file or folder:
Files and folders stored on the selected device appear in File Manager when opened or when viewed. View files on connected devices or networks 1. Tap 2. Tap a device. 1. Touch and hold a file or folder. Managing your files Rename a file or folder To go back, tap
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2. Tap User Guide Add a folder Applications and features Sort files and folders Search for an item in File Manager Tip: To change a file type, touch and hold a file. Tap When you open File Manager, a list of pre-defined folders appears. To add a folder, do the following:
1. Tap 2. Enter all, or part, of the name of the item you are searching for. 1. Navigate to where you want to add a new folder. 2. Tap 3. Tap Note: To search for an item on a connected device, you must perform the search when the device is open in File Manager. Note: You might not have pre-defined folders on a connected device or drive, such as a computer or a media card. STRICTLY CONFIDENTIAL You can view your files and folders in order by name, date, type, or size. You can also decide whether to view your files and folders in ascending or descending order. To change the way files and folders are sorted, tap Sort > Name, Date, Type, or Size. To change the order of your files and folders, tap Order > Ascending, or Descending. 1. Tap 2. Tap 3. Tap the items that you want to select. Tip: To change the way you view your files and folders, tap as a grid. To deselect an item that you have tapped in error, tap the item again. to view them as a list or Select multiple files to view them Tap
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Share files Copy a file Move a file Applications and features Tip: To share multiple files, tap
. Tap the files you want to share. Tap User Guide Transferring files 1. Touch and hold a file. 2. Tap 3. Choose a destination. 1. Touch and hold a file or folder. 2. Tap 3. Navigate to where you want to move the file. 4. Tap Move. 1. Touch and hold a file or folder. 2. Tap 3. Navigate to where you want to copy the file or folder. 4. Tap Paste. STRICTLY CONFIDENTIAL You can unzip files, and also preview their contents. When you unzip a file, a folder is created with the same name as the zip file. The unzipped contents can be viewed in this folder. Zip your files to help reduce memory space. You can zip a single file or folder, or zip multiple files or folders. You can also zip all of the files in a particular folder using the Zip All option. To preview the contents of a zip file, tap the file. To unzip a file, touch and hold a zip file. Tap
. To zip a single file or folder, tap To zip multiple files or folders, tap
. Tap the files or folders you want to zip, then tap Working with zip files Touch and hold a file or folder. Zip files and folders Unzip a file
. 239 keypad. User Guide Applications and features In the Calculator app, tap Converter. In the Calculator app, tap Calculator. Convert a unit of measurement Switch between a scientific or standard calculator Using the Caculator app, you can easily change the calculator mode with the swipe of a finger. 1. 2. To switch between scientific or standard calculator mode, swipe left or right on the calculator You can use the Calculator app on your BlackBerry device to convert one unit of measurement to another. The calculator includes many different types of measurements that you can convert, such as temperature, volume, and weight. You can easily convert units of measurement and quickly get back to what you were doing. Calculator You can use the Calculator app on your BlackBerry device for more than just adding and subtracting. Switch between standard and scientific calculator views, convert a unit of measurement, calculate a tip, and more. STRICTLY CONFIDENTIAL When you're at a restaurant, you can use the tip calculator to figure out how much of a tip to leave. You can customize your calculations to specify the number of people included on the bill and the percentage of the bill or to calculate a percentage for the tip. The tip calculator can also calculate how much each person owes on a bill, making it easy to divide up a bill among a table of people. In the Calculator app, tap Tip. In The bill field, enter the total of the bill. In the Tip field, enter a percentage. In the Number of People field, enter the number of people you are splitting the bill with. View your previous calculations 1. In the Calculator app, tap Calculator. 2. To view your previous calculations, in the answer field, tap 3. To hide your previous calculations and return to the calculator keypad, tap 1. 2. 3. 4. 5. To round the totals up, tap the Round Upwards check mark. 1. 2. Choose a measurement type, the unit to convert from, and the unit to convert to. 3. Enter the value that you want to convert. Calculate a tip again. 240
. User Guide Applications and features To clear all of your previous calculations, tap STRICTLY CONFIDENTIAL 241 User Guide Applications and features STRICTLY CONFIDENTIAL 242 User Guide Productivity and work Switch to Personal or Switch to Work. 2. From your personal space or work space, do any of the following:
Remember, BlackBerry Balance, BlackBerry World for Work, voice notes Productivity and work 1. From the home screen, to switch between spaces, swipe down from the top of the screen. Tap Tip: To differentiate between your personal space and work space, you can set a different wallpaper for your personal space. Switch between your personal space and work space When BlackBerry Balance technology is set up on your BlackBerry device, you can quickly switch between your personal space and work space. STRICTLY CONFIDENTIAL About BlackBerry Balance and your work space BlackBerry Balance technology helps address corporate security concerns without limiting personal use of your BlackBerry device. If your administrator turns on BlackBerry Balance, the device data, apps, and network access are separated so that you have a work space and a personal space. The separate spaces help you avoid activities such as accidentally copying work data into a personal app, or displaying confidential work data during a BBM Video chat. If your administrator turns on BlackBerry Balance, your adminstrator can also specify security policies that turn on and turn off features on your device. For information about the security policies set on your device, contact your administrator. By default, your device uses the personal space. You can it use for activities such as taking pictures, downloading videos, playing games online, saving files to a media card, and posting on a social network. When you switch between personal files and work files, the app opens a second instance of the application in the personal space or work space you are currently in. To switch between your personal files and work files, in Adobe Reader, Documents To Go, or File To switch between your personal pictures and work pictures, in the Pictures app, tap Open Personal Pictures or Open Work Pictures. Tap Personal Space or Work Space. Manager, tap
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. 1. User Guide Productivity and work Lock your work space 2. On the home screen, swipe down from the top of the screen. Settings > BlackBerry Balance. Turn on the Work Password switch. Type Balance. In the Lock Work Space After drop-down list, select a time interval. You can access both personal data and work data from certain places, such as Search. To immediately lock your work space, tap To automatically lock your work space after a set amount of time, tap If your BlackBerry device uses BlackBerry Balance technology to separate your work and personal activity, you can lock your work space and continue to access personal files, personal apps, and personal data in the personal space on your device. If you don't have a work space password, to create one, on the home screen, swipe down from the top of the screen. Tap a password. In your work space, you can access your work email, contacts, and calendar, create work documents, and browse to corporate intranet sites. Your work space can include a separate version of BlackBerry World that contains the applications you are allowed to download and use at work. If your work space is protected with a password, you must unlock your work space to reveal the details about your work data. STRICTLY CONFIDENTIAL Take care to remember your work space password. If you forget your password, contact your administrator to have it reset. If you exceed the number of allowed attempts to enter your work space password, your work space and all of its contents are deleted. Take care to remember your work space password. If you forget your password, contact your administrator to have it reset. If you exceed the number of allowed attempts to enter your work space password, your work space and all of its contents are deleted. Change your work space password 1. On the home screen, swipe down from the top of the screen. 2. Tap To change your work space password, tap Change Password. Type a new password. To unlock your work space and BlackBerry device using the same password, turn on the Use as If you no longer want to associate your device with your organization's network, you can remove only your work space. The apps and files stored in your personal space are left intact. To set the maximum number of times you can type you work space password incorrectly, in the my device password switch. Type your device password. Type your work space password. Password Attempt Limit drop-down list, select a number. Settings > BlackBerry Balance. Do one of the following:
Delete your work space Settings > BlackBerry 244
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Personal, BlackBerry Balance is installed. Does my device have BlackBerry Balance?
On the home screen, swipe down from the top of the screen. Tap To confirm if your device uses BlackBerry Balance, do one of the following:
On the home screen, swipe down from the top of the screen. If you see Switch to Work or Switch to BlackBerry Balance is available only on BlackBerry devices associated with an Enterprise Mobility Management solution from BlackBerry. Category drop-down list, scroll and look for Work Space. If you don't see that, or you see Work Space Only, your device isn't set up to use BlackBerry Balance. Tip: If you plan to give away or recycle your device, remember to delete all of the data on your device by performing a security wipe, and remove your SIM card and media card. 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Type blackberry. CAUTION: Deleting the work space will permanently erase all of the content and files stored within it, such as work files, messages, pictures, and videos. To add a work account back to your device, you will need to contact your adminstrator. STRICTLY CONFIDENTIAL Depending on the rules set by your administrator, the apps and features that are part of the BlackBerry 10 OS might be available in your work space, personal space, or both. The following table describes the default behavior for most BlackBerry 10 OS apps. The table doesn't describe the behavior of apps that you purchase from BlackBerry World or that your administrator sends to your device. Your administrator must set up BlackBerry Balance and associate your work account with an Enterprise Mobility Management (EMM) solution from BlackBerry. After your admin sets up BlackBerry Balance, a work space is automatically added to your BlackBerry device and you are prompted to finish the activation. For more information about EMM solutions from BlackBerry, visit blackberry.com/business.html and docs.blackberry.com. If your administrator turns on BlackBerry Balance technology, your device data, apps, and network access are separated so that you have a work space and a personal space on your BlackBerry device. What content is in my work space and my personal space?
How do I set up BlackBerry Balance?
Work apps that are open appear with the Settings > About. In the icon on the home screen. 245 User Guide Description Productivity and work Apps and features BlackBerry Work Drives BlackBerry World Work BlackBerry Enterprise IM These apps and features are available only in your personal space and they display personal data. These apps and features are available only in your work space and they display work data. Depending on the rules set by your administrator, you might have access to work contacts in the Phone, BBM, and text messaging apps. Note: The Camera app is also available in the work space but the app saves pictures to your personal space. STRICTLY CONFIDENTIAL BBM BlackBerry Protect BlackBerry Story Maker BlackBerry World Box Calculator Camera Clock Compass Dropbox Evernote Facebook Foursquare Games LinkedIn Media card Music Phone SIM card Smart Tags BlackBerry Story Maker Text messaging (SMS and MMS) Twitter Video camera Videos Voice dialing Weather YouTube 246 User Guide Description Productivity and work Apps and features Can I use personal apps on my work's network?
Depending on the rules set by your administrator, some apps might not appear in your work space. BlackBerry Hub BlackBerry Assistant BlackBerry Remember Calendar Contacts These apps and features are available in your work space and personal space. Your work data and personal data are displayed together. Adobe Reader BlackBerry Maps BlackBerry Browser Documents To Go File Manager Pictures These apps and features are available in your work space and personal space. Depending on which space you open an app in, you can access either your work data or personal data. You can open two instances of these apps at the same time. STRICTLY CONFIDENTIAL If your BlackBerry device uses BlackBerry Balance technology, attachments saved from work email messages are only accessible in the work space. Any pictures taken using your device camera, whether you opened the Camera app from your work or personal space, are stored in your personal space. All of your media card files are also stored in your personal space. If your administrator turns on BlackBerry Balance technology, depending on the rules set by your administrator, you or your administrator can allow work apps to access your organization's Wi-Fi or VPN network. For example, since BBM is a personal app, to create a profile picture, you can use a picture taken with your camera, but you can't use a picture that you downloaded from an email message sent to your work account. On the home screen, swipe down from the top of the screen. Tap the Allow Personal Apps to Use Work Networks switch is on, you can use personal apps on your organization's network. If personal apps aren't allowed to use your organization's networks and if a personal network isn't available, personal apps that need access to the Internet might not work. Where is my picture that I just took?
Settings > BlackBerry Balance. If 247 Productivity and work My device is quarantined Troubleshooting: Work space and BlackBerry Balance User Guide What happens to my device data if I leave my organization?
Your administrator can delete all of your device data, including your personal content. This feature helps to secure your device if your device was lost or stolen. If your device is quarantined, your administrator notifies you that your device can't access your work space until you resolve the issue. Your administrator might delete the data on your device, prevent access to unlock your device, or remove your device from your organization's network. Your BlackBerry device might be quarantined if your work account is associated with an Enterprise Mobility Management (EMM) solution from BlackBerry, and services aren't correctly activated on the SIM card in your device. If the EMM solution from BlackBerry detects that the security of your device is compromised, your device might also be quarantined. If your administrator turns on BlackBerry Balance technology, your administrator can delete your work data from the work space on your BlackBerry device and leave your personal data and applications intact in the personal space. If you store personal data within work apps, for example you add a personal contact to the Contacts app in your work space, that personal data is deleted from your device when your administrator deletes your work space. STRICTLY CONFIDENTIAL BlackBerry Blend You can use BlackBerry Blend to stay connected and interact with your BlackBerry device from your computer or tablet. When you use BlackBerry Blend, you can access your messages, files, events, and contacts on your computer or tablet the same way you'd use them on your device. You can use BlackBerry Blend to stay connected and interact with your BlackBerry device from your computer or tablet. When you use BlackBerry Blend, you can access your messages, files, and certain apps on your computer or tablet the same way you'd use them on your device. Discreet, on-screen notifications alert you to incoming messages, chats, and updates. View and respond to some messages and chats from different accounts in the BlackBerry Hub. Access your BBM chats, groups, and channels. Access your text messages (SMS). To correct the problem and leave quarantine, try using a different SIM card or changing your wireless service plan. If the security of your device has been compromised, you might need to wipe your device to delete all of the data. For further assistance, contact your administrator. You can use BlackBerry Blend on a computer or tablet to:
About BlackBerry Blend 248 User Guide Productivity and work Settings > Quick Settings. Add BlackBerry Blend to Quick Settings Turn on mobile network access for BlackBerry Blend Using a mobile network connection might result in higher data charges. intranet, if your device is associated with a BlackBerry Enterprise Service 10. For more information about using BlackBerry Blend on your computer or tablet, visit www.blackberry.com/blackberryblend. BlackBerry Blend works when your device is connected to a Wi-Fi or mobile network , or a computer using a USB cable connection. To turn on the mobile network connection:
1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Select the BlackBerry Blend checkbox. 1. On your device, on the home screen, swipe down from the top of the screen. 2. Tap Settings > Device Connections. 3. Turn on the Use Mobile Network switch. View and update your calendar events and contacts. Copy and transfer files between your device and computer or tablet. Open a browser with a secure connection to view private information from your organization's STRICTLY CONFIDENTIAL If you're away from your computer or tablet, and want to stop a BlackBerry Blend session, you can use your device to disconnect. Computers and tablets that you paired with BlackBerry Blend appear in the BlackBerry Blend app on your device. If you want to prevent BlackBerry Blend from connecting to your device without deleting the paired computer or tablet, turn off the switch next to the paired computer or tablet. In the BlackBerry Blend app, touch and hold the computer or tablet that is connected to your device. If you have many quick settings items, you can swipe right or left to see BlackBerry Blend. In the BlackBerry Blend app, touch and hold the paired computer or tablet. Disconnect your device from BlackBerry Blend Delete paired computers or tablets 1. 2. Tap Disconnect. 1. 2. Tap
. 249 User Guide Productivity and work Collecting and organizing tasks, notes, and more with the Remember app If you're planning a trip to Paris, you can create a folder called "My Trip to Paris" in the Remember app. As you're browsing the Internet on your device, you can send trip-related websites to the folder. When you remember something you need to do before the trip, you can add a to-do item to the folder, and add a due date to the item so that you don't forget about it. Everything you need to remember about the trip is in one place. The Remember app is designed to sync with the accounts that you add to your BlackBerry device. If you added a work email account to your device, your tasks, notes and flagged messages from your work account are kept in sync with the Remember app. If you added an Evernote account to your device, you can access your Evernote notebooks in the Remember app and sync your Remember folders to Evernote. Remember BlackBerry Remember is a productivity app for collecting, managing, and categorizing the information that you want to remember. With the Remember app, you can sort your information as entries in folders or lists, categorize the entries with tags, record voice notes that are related to the entries, and add due dates to entries so that you don't forget to complete a task. STRICTLY CONFIDENTIAL 1. Tap Notes to create a new folder or Tasks to create a new task list. 2. Tap 3. Type a name for the folder or task list. 4. To sync your folder or task list with an account (for example, an Evernote account), choose an When you add an entry to BlackBerry Remember, in most cases you can choose between a note or task. Tasks include a completion checkbox and the option to add a due date or reminder. When you create a new task, it also appears in the Calendar app. If you add an entry to a folder that's synced with one of your accounts, you might not be able to choose whether the entry is a note or task. Create folders, task lists, or entries in the Remember app to help you stay organized. The more entries you add, the easier it is to track items on your to-do list. 5. To change the color of the folder, tap a different color swatch. 6. Tap Save. Adding a folder, task list, or an entry to the Remember app Create a folder or task list in the Remember app account from the Save to drop-down list. Add an entry to the Remember app 1. Tap Notes or Tasks.
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Add a due date and reminder time to a task 1. 2. Tap Tags. 3. Type your tag name. Tags help you to categorize your entries. For example, you can add the tag "recipe" to any entries containing recipes, and then filter your entries by that tag. When you add a due date to a task in BlackBerry Remember, your BlackBerry device adds the entry to the Calendar app. To receive a reminder, you must add a specific reminder time to your task. To add a due date, turn on the Due Date switch. Tap Date. Select a date. To add a reminder time, turn on the Reminder switch. Tap Date. Select a reminder date and time. 2. Tap 3. Enter the information for the entry, such as a title, notes, tags, and a due date. 4. Tap Save. STRICTLY CONFIDENTIAL 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Tap an account. 4. On the Edit Account screen, turn off the Sync Tasks switch. When you add an email account that is supported by Microsoft Exchange ActiveSync, by default, the tasks and notes from that account appear as synchronized folders in the Remember app. To hide these folders:
Depending on the account that your entry is associated with, you might be able to apply formatting to italicize, bold, or underline text, create lists, or change the text size and color. In the Remember app, tap an entry. In the Additional notes field, tap In a folder, task list, or on the Tasks or Notes screen, tap You can use BlackBerry Remember to record voice notes. Hide synchronized folders in the Remember app Record a voice note in the Remember app Format the text in an entry Settings > Accounts. 1. 2. 1. 251
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> Remember. Change an entry In the Remember app, tap an entry. Send something to the Remember app In an app, touch and hold the item that you want to send to the Remember app. Changing a folder, task list, or entry in the Remember app 2. Tap 3. Speak your voice note. 4. When you're finished, tap 1. 2. Tap 3. Edit the item if necessary. 4. Tap Save. Using the sharing capabilities of your BlackBerry device, you can send photos, videos, audio files, websites, or Documents To Go files to BlackBerry Remember. Tip: You can also take pictures without leaving the Remember app. To take a picture, in an entry or on the Tasks or Notes screen, tap STRICTLY CONFIDENTIAL If you have BlackBerry Balance set up on your device, entries associated with a work account can't be moved to a non-work folder. Also, if a work folder is specifically meant for notes or tasks (for example, folders synced with an email account supported by Microsoft Exchange ActiveSync), you might not be able to move entries in that folder. 1. Tap the folder name or, if your entry isn't saved to a folder, tap Unfiled. 2. Tap Task or Note. 3. Select a folder or tap None. When you change an entry in the Remember app, you can convert its format, for example, from a note to a task. In the Remember app, touch and hold an entry.
, and select a new location for the entry. 1. 2. Make your changes. 3. Tap Save. 1. 2. Tap 3. Tap Move. Convert an entry to a note or a task Move an entry to a different folder 252
. User Guide Productivity and work 1. 2. Tap Change the color of a folder or a task list Search for an entry in the Remember app In the Remember app, touch and hold a folder or a task list. In the Remember app, touch and hold a folder, task list, or entry. 1. 2. Tap 3. Tap a color. 4. Tap Save. Viewing and searching your entries in the Remember app 1. Open a folder or task list. 2. Start typing your search term. 3. Tap a result. There are several ways to sort through or view your entries in the Remember app. You can use the search feature to easily find the entries you need. Delete a folder, task list, or entry in the Remember app CAUTION: If you delete a folder or task list, the entries inside are also deleted. STRICTLY CONFIDENTIAL Note: Depending on whether you are sorting tasks or notes, some of these options might not be available. Due Date Title Creation Date Last Modified Date 1. 2. Tap a tag to view entries with that tag. If you added tags to your BlackBerry Remember entries, you can filter entries by those tags. In the Sort Order drop-down list, select one of the following:
View Remember entries that have the same tag Sort your Remember app entries In the Remember app, tap Tags. 1. Tap 2. Tap 3. 253
. User Guide Productivity and work 1. 2. Tap 3. Restart the app for the changes to take effect. Change the default view in the Remember app Troubleshooting: Remember app In the Default View drop-down list, select one of the following:
I can't add due dates, tags, voice notes, or attachments to an entry Tasks View Notes View Tags View Most Recent In a folder or on the Remember folder screen, swipe down from the top of the screen. You can set the default view so that when you open BlackBerry Remember, you see what's important to you. If your entry is in a folder that's synced with an email account or an Evernote account that you added to your BlackBerry device, you might not be able to add due dates, tags, or attachments to the entry. Try moving the entry into a new folder. STRICTLY CONFIDENTIAL Documents To Go Using Documents To Go, you can create, edit, and format Microsoft Word documents and Microsoft Excel spreadsheets. You can also edit, view, and present Microsoft PowerPoint presentations on your BlackBerry device. Some items can't be sent directly to BlackBerry Remember. You should be able to send photos, videos, audio files, websites, contacts, and Documents To Go files to the Remember app. If your device is set up to use BlackBerry Balance, you might need to enter your work space password to access all of your folders and entries. You might not be able to share certain items into folders that are synced with a work account. For more information on Documents To Go, see the Documents To Go User Guide. 1. 2. Enter your work space password. In the Remember app, at the top of the screen, tap Work Space is Locked. I can't send something to the Remember app I can't open a folder in the Remember app 254 User Guide Productivity and work For more information on Print To Go, see the Print To Go User Guide. For more information about BlackBerry World for Work, see the BlackBerry World for Work User Guide. Print To Go Print To Go allows you to print various files from your computer to a BlackBerry device that is associated with your BlackBerry ID over the wireless network. BlackBerry World for Work is located in the work space on your BlackBerry device. The apps and games that you download from BlackBerry World for Work can be used only in your work space. You can buy apps from BlackBerry World for Work using the same payment method that you selected in the BlackBerry World storefront. BlackBerry World for Work In the BlackBerry World for Work storefront, you can find apps that your company recommends and apps and games that your company allows you to install. Apps that are required or recommended by your company are found on the Company Apps screen, while the apps that your company allows you to install are on the Public Apps screen. STRICTLY CONFIDENTIAL Enterprise IM Enterprise IM on your BlackBerry 10 device provides you with access to your organizations instant messaging service. You can chat with other users to stay informed and connected between meetings, at lunch, and while you're on the go. Enterprise IM for Cisco Enterprise IM for Cisco on your BlackBerry 10 device provides you with access to your organizations instant messaging and presence services. You can chat with other users to stay informed and connected between meetings, at lunch, and while you're on the go. BlackBerry Bridge Connect your BlackBerry 10 device to a BlackBerry PlayBook tablet to view items on your tablet's larger screen, use your smartphone as a remote control, and more. Enterprise IM for Cisco User Guide Enterprise IM User Guide 255 User Guide Productivity and work BlackBerry Work Drives User Guide For more information, see the BlackBerry Bridge User Guide. For more information on BlackBerry Travel, see the BlackBerry Travel User Guide. BlackBerry Work Drives You can use the BlackBerry Work Drives app to connect to your organization's shared network drive with your BlackBerry 10 device. Salesforce Salesforce allows you to share posts with users and groups in your organization and collaborate with your colleagues. BlackBerry Travel The BlackBerry Travel app is your personal travel assistant. You can use the app to help you monitor your upcoming flights, create a travel itinerary, and book hotels, rental cars, and limousines. You can also use the BlackBerry Travel app while you're traveling to find local points of interest, calculate currency exchange rates, and monitor the weather in the city you've traveled to. STRICTLY CONFIDENTIAL Back up your files for safekeeping. Sync files across various devices so your latest information is available at your fingertips. Access files from virtually anywhere. Share your documents, pictures, and videos with others. Free up storage space on your device by saving files to the cloud. Connect to Microsoft OneDrive The Connect to Microsoft OneDrive app provides a cloud storage space to save and store files off your device. With Connect to Microsoft OneDrive, you can:
Adobe Reader Adobe Reader lets you view, annotate, search, complete, and share PDF files on your BlackBerry device. For more information on Adobe Reader, see the Adobe Reader User Guide. For more information on Salesforce, see the Salesforce User Guide. 256 User Guide Productivity and work For more information on Connect to Dropbox, see the Connect to Dropbox User Guide. For more information on Connect to Microsoft OneDrive, see the Connect to Microsoft OneDrive User Guide. Connect to Dropbox Connect to Dropbox provides a cloud storage space to save and store files off your device. With Connect to Dropbox, you can:
Box for BlackBerry 10 Box for BlackBerry 10 provides a cloud storage space to save and store files off your device. With Box for BlackBerry 10, you can:
Back up your files for safekeeping. Sync files across various devices so your latest information is available at your fingertips. Access files from virtually anywhere. Share your documents, pictures, and videos with others. Free up storage space on your device by saving files to the cloud. STRICTLY CONFIDENTIAL Back up your files for safekeeping. Sync files across various devices so your latest information is available at your fingertips. Access files from virtually anywhere. Share your documents, pictures, and videos with others. Free up storage space on your device by saving files to the cloud. For more information on Box for BlackBerry 10, see the Box for BlackBerry 10 User Guide. 257 User Guide Productivity and work STRICTLY CONFIDENTIAL 258 User Guide Security and backup BlackBerry ID Security and backup Passwords, lock your smartphone, BlackBerry Protect, Password Keeper If you use your device for work, your organization might already have security settings in place, such as requiring a password to unlock your device. A BlackBerry ID is an email address and password that gives you access to BlackBerry websites, apps, and services. If you change your BlackBerry device, a BlackBerry ID helps you to transfer data to your new device. Make sure that you use the same BlackBerry ID for all of your BlackBerry devices. Passwords and locking There are several types of locks, PINs, and passwords that you can use to help protect your BlackBerry device. STRICTLY CONFIDENTIAL If you forget your password, it can't be recovered. BlackBerry recommends that you back up your data regularly. By default, for security reasons your device data is deleted when an incorrect password is entered ten times. Keep track of your app purchases and payment options from the BlackBerry World storefront. Make the most of BBM features, such as backing up and moving BBM contacts to a new BlackBerry While your device is locked, you can still receive notifications of new email and text messages (SMS and MMS), make an emergency phone call, view your battery charge level, set an alarm, or take a picture. In your display and security settings, you can set your device to lock itself after a certain amount of inactivity. You can also write a custom message that displays on the locked screen. To conserve battery power and avoid accidental key presses, lock the screen. To help to avoid unauthorized use of your device, you need to set a device password. Log in with your BlackBerry ID to do the following and much more:
Password locking and screen locking Start and stop BlackBerry Protect. device. 259 User Guide Security and backup Network lock and unlock code BlackBerry Balance and the work space password If you exceed the number of allowed attempts to enter an unlock code, your SIM card will allow emergency calls only. For assistance, you can contact your service provider. Note: Your administator might not permit you to change some password lock options for your work space, such as the password requirement or the timeout duration. If you associate your device with your organization's network, your administrator might turn on BlackBerry Balance technology. BlackBerry Balance is designed to separate and secure areas of your device as work-only or personal-only. Your administrator may require you to set a work space password to protect files, apps, and data associated with your organization, such as your work email account. You can use the same password for both your work space and device. To use a SIM card from another service provider, for example, if youre travelling and want to use a local service providers network, you can request unlock codes (MEP codes) from your current service provider, and change the Phone Network Lock settings for your SIM card. If you enter your work space password more than the allowed number of times, your work space and the contents within it are deleted. You can reduce or increase the number of allowed work password attempts in your Balance settings. STRICTLY CONFIDENTIAL You can set two different PINs for the SIM card in your device. You can use a SIM card PIN to help to prevent unauthorized use of your SIM card in another device. For example, if you lose your SIM card and someone tries to use it in another device, the SIM card can't be used unless the PIN is entered correctly. If you exceed the number of allowed attempts to enter the SIM card PIN, your SIM card will stop functioning. To unblock your SIM card, contact your wireless service provider for a PUK code. Lock or unlock your device Tip: A quick tap on the Power/Lock key will put your device to sleep. This should help you conserve battery power. To get a SIM card PIN, contact your service provider and turn on SIM card security in your security settings. A SIM card PIN2 is designed to enable certain phone features like fixed dialing. Related information Lock your work space, 244 SIM card PINs 260 1. User Guide Security and backup Lock your screen Lock your device with a password Press the Power/Lock key on the top of your device. To unlock the screen, swipe up from the bottom of the screen. By locking the screen, you can help prevent your BlackBerry device from sending accidental messages or pocket dialing. Locking the screen doesn't turn off notifications for incoming calls or messages. Looking for a simple way to help protect your BlackBerry device data and prevent unauthorized use of your device? You can set a device password so that you can lock your device when it's in open view or not in use. If you don't have a password, on the home screen, swipe down from the top of the screen. Tap Settings > Security and Privacy > Device Password. Turn on the Device Password switch. Enter a password. STRICTLY CONFIDENTIAL lock while you are watching a movie in the Videos app, on the home screen, swipe down from the top of the screen. Tap Allow Apps to Extend Password Lock Time switch. Press and hold the Power/Lock key. Tap To automatically lock your device after a certain amount of time, on the home screen, swipe down To unlock your device, press the Power/Lock key. Swipe up from the bottom of the screen. When prompted, enter your device password. If your BlackBerry device uses BlackBerry Balance technology to separate your work and personal activity, you can use one password to unlock your device and your work space. from the top of the screen. Tap Lock Device After drop-down list, select an interval. down from the top of the screen. Tap Turn on the Lock Device When Holstered switch. To allow an active app to override when your device locks, for example, so your device does not To automatically lock your device when it's in a BlackBerry case, on the home screen, swipe Settings > Security and Privacy > Device Password. Turn on the 1. On the home screen, swipe down from the top of the screen. Settings > Security and Privacy > Device Password. In the Settings > Security and Privacy > Device Password. Lock your device with your work space password 2. To lock your device, do one of the following:
. 261 User Guide Security and backup If prompted, type your work space password. Settings > Security and Privacy > SIM Card. Unlock your device with a network unlock code In the Phone Network Lock section, tap a locked item. Settings > About. In the Category drop-down list, tap SIM Card. Settings > Security and Privacy > Device Password > BlackBerry Balance. To obtain the unlock codes for your BlackBerry device, contact your service provider. Tip: To see the current service provider associated with your device, on the home screen, swipe down from the top of the screen. Tap Your device might be network locked which allows your device to make a mobile network connection with only your current service provider. If you plan to travel internationally and you want to use a SIM card from another service provider, you might need to enter an unlock code. 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. 4. When prompted, enter the unlock code. 2. Tap 3. 4. Turn on the Use as my device password switch. 5. Type your device password. Tap OK. 6. Type your work space password. Tap OK. STRICTLY CONFIDENTIAL Change or remove your device password CAUTION: If you can't remember the password for your BlackBerry device, the only way to change your password or regain access to your device is to delete all of your data by completing a security wipe. CAUTION: For security reasons, each unlock code can only be entered incorrectly 10 times. If you exceed the number of allowed attempts to enter an unlock code, your SIM card will allow emergency calls only. For assistance, contact your service provider. To stop using a password, turn off the Device Password switch. Related information Change your work space password, 244 Your BlackBerry device password can't be recovered or changed if you don't enter your current password correctly. For security reasons, the only way that you can reset your password without If BlackBerry Balance technology is set up on your device, depending on the rules set by your administrator, you might not be able to remove the password for your device. 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Security and Privacy > Device Password > Change Device Password. How do I reset my device password if I forget it?
262 User Guide Security and backup In the Lock Screen Message fields, type the text. Protect your SIM card with a PIN Settings > Security and Privacy > Lock Screen. Display text when your device is locked BlackBerry recommends that you regularly create and save a backup file on your computer. knowing your current password is to delete all of your device data. You can do this by entering an incorrect device password multiple times. To delete the text that appears on the screen when your device is locked, delete the text in the Lock Screen Message fields. 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. You can display text on the screen of your BlackBerry device when the device is locked. For example, you can display a favorite quote, emergency contact information, or your own contact information so that if you lose your device, anyone who finds it can contact you. You can use a SIM card PIN to prevent unauthorized use of your SIM card in another device. For example, if you lose your SIM card and someone tries to use it in another device, the SIM card can't be used unless the PIN is entered correctly. STRICTLY CONFIDENTIAL 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Turn on the SIM Card PIN Lock switch. 4. Type the SIM card PIN that your service provider gave you. To change the PIN that protects your SIM card, tap Change PIN 1. To change the PIN that controls access to calling features such as fixed dialing, tap Change PIN CAUTION: If you exceed the number of allowed attempts to enter the SIM card PIN, your SIM card will stop functioning. To unblock your SIM card, contact your service provider. 1. On the home screen, swipe down from the top of the screen. 2. Tap You can request the PIN for your SIM card from your service provider. Settings > Security and Privacy > SIM Card. Settings > Security and Privacy > SIM Card. Change your SIM card PIN 2. 263 User Guide Security and backup Set up BlackBerry Protect on your device To use BlackBerry Protect, your BlackBerry device must be connected to a wireless network. If you add a work email account to your device, your administrator might disable BlackBerry Protect, or the ability to remotely change your password or locate your device. BlackBerry Protect BlackBerry Protect includes features designed to help you find your BlackBerry device and help protect your device's data if your device is ever lost or stolen. You can manage up to seven devices from your BlackBerry Protect account. Finding and protecting a lost device After you turn on BlackBerry Protect in your device settings, visit http://protect.blackberry.com and sign in with your BlackBerry ID. On the BlackBerry Protect website, you can view the current location of your device on a map, make it ring (even if it's in silent mode), or display a custom message on your locked device to provide instructions about how to contact you. If your device is stolen, you can remotely lock it, change the password, or delete all of the data from your device. STRICTLY CONFIDENTIAL 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > BlackBerry Protect. 3. Turn on the BlackBerry Protect switch. 4. To be able to view the current location of your device on a map, tap Location Services. Turn on the If your BlackBerry device is associated with an Enterprise Mobility Management solution from BlackBerry, this feature might be turned off by your administrator. To learn about how your device can be protected against loss or theft, contact your administrator. Find more information about BlackBerry Protect For more information on BlackBerry Protect, see the BlackBerry Protect User Guide. Tip: To use BlackBerry Protect features, go to http://protect.blackberry.com and sign in with your BlackBerry ID. Troubleshooting: BlackBerry Protect I can't turn on BlackBerry Protect Location Services switch. 264 User Guide Security and backup Setting security permissions for apps BlackBerry 10 OS includes application permissions that are designed to let you control the information and features that an application can access on your BlackBerry device. For example, you can control whether an app can access your email, contacts, pictures, or the location of your device. Keep in mind that some applications require specific permissions to work. You can also help safeguard your device by downloading apps only from trusted sources, such as the BlackBerry World storefront. Security settings You can set and change the security settings for applications on your BlackBerry device, and set up parental controls to restrict or limit access to features and content. You can use a smart card, and import certificates from your computer to increase the security of data on your device. And if you need to permanently delete all data from your device, you can wipe it. When you open an app for the first time, your device might display a list of the files and features that the app wants to access. If something doesn't seem right to you, you can reject the app's request to access an item. For example, you might download a game that requests access to your messages, which might make sense if the game includes a feature to share your game score. However, if you aren't comfortable with the game having the ability to compose and view your email messages, you can turn off access to messages or delete the app. You can view or change permissions for most apps in your device settings. STRICTLY CONFIDENTIAL For some apps, when you install the app, you are prompted to accept or decline all of the requested permissions. If you decline, the prompt will appear again the first time you open the app. You can't change the application permissions later unless you delete and reinstall the app. In some apps, if you turn off permissions, the app might not work as you expect. If an app isnt working as you expect it to, consider turning on some or all of the app permissions. To view permissions for a particular app, tap an app. To view which apps use a particular permission, in the Permissions drop-down list, tap the 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. To turn on or turn off a permission, tap the switch. 4. Restart your BlackBerry device for the change to take effect. Settings > Security and Privacy > Application Permissions. Related information Turn off your device, 126 Change or view app permissions permission. 265 Security and backup Using Parental Controls Settings > Security and Privacy > Security Wipe. Related information Delete your work space, 244 User Guide Wipe your device to delete your data When the security wipe is complete, your device is turned off automatically. To turn on your device, press the Power/Lock key. Tip: If you are planning to give away or recycle your device, remember to also remove your SIM card and media card. Before you wipe your BlackBerry device, consider backing up your data on a computer. A security wipe is designed to permanently delete your data so it can't be recovered. This includes email accounts, downloaded apps, media files, documents, browser bookmarks, and settings. Parental Controls are designed to give you more control over how a BlackBerry device can be used and contacted. You can turn off access to certain apps, features, and content. You can also restrict incoming phone calls and messages to people in the Contacts app. 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Type blackberry. 4. Tap Delete Data. STRICTLY CONFIDENTIAL 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Turn on the Parental Controls switch. 4. Enter the Parental Controls password. 5. Tap to change the options. Parental Controls settings are protected with a password, making them difficult to change or turn off without your knowledge. You can set your device so that the Parental Controls password is required to add an email or social networking account, or to purchase an app from the BlackBerry World storefront. To import the certificate using a USB connection, connect your BlackBerry device to your computer using a USB cable. If necessary, on your computer, enter your device password. Import a certificate from your computer 1. Do one of the following:
Note: If BlackBerry Balance technology is turned on, the Parental Controls feature is not available. Settings > Security and Privacy > Parental Controls. Restrict or limit access to features and content 266 User Guide Security and backup Settings > About. 7. Do one of the following:
following format: \\xxx.xxx.xxx.xxx. enter the username and storage access password. address in the following format: smb://xxx.xxx.xxx.xxx. necessary, enter the username and storage access password. Settings > Storage and Access. Turn on the Access using Wi-Fi switch. If your computer uses a Windows operating system, open the media\downloads folder. If If your computer uses a Mac operating system, select Go > Connect to Server. Type the IP To import the certificate using a Wi-Fi connection, on your device, swipe down from the top of the If your computer uses a Windows operating system, in a Run command, type the IP address in the If your computer uses a Mac operating system, open the media/downloads folder. If necessary, In the Category drop-down list, tap Network. In the Wi-Fi or USB section, make note of the IPv4 address. home screen. Tap Type a storage access password. Tap Identification on Network and make note of the Username. 2. On your device, on the home screen, swipe down from the top of the screen. 3. Tap 4. 5. 6. On your computer, navigate to and copy a certificate file. STRICTLY CONFIDENTIAL Smart cards store certificates and private keys. You can import certificates from a smart card to your device by using the BlackBerry Smart Card Reader or a microSD smart card. Private key operations such as signing and decryption use the smart card. Public key operations such as verification and encryption use the public certificates on your device. 8. Paste the certificate into the media\downloads or media/downloads folder. 9. On your device, tap 10.Follow the instructions on the screen. You can use a smart card and your device password to unlock your BlackBerry device. You can also use smart card certificates to send S/MIME-protected messages. 1. On the home screen, swipe down from the top of the screen. 2. Tap To set your device to use a smart card to unlock your device or your work space, in the Smart You can use a smart card and your BlackBerry device password to unlock your device. Settings > Security and Privacy > Device Password > Authenticator Settings. Card User Authenticator drop-down list, tap Device or Work.
> Security and Privacy > Certificates > Import. Use two-factor authentication About smart cards 267 User Guide Security and backup Import a certificate from a smart card Settings > Security and Privacy > Smart Card. Store your smart card password on your device Smart Card Reader, turn on the Lock on Card Removal switch.
(numeric or alphanumeric), turn on the Smart Password Entry switch. Settings > Security and Privacy > Smart Card > Import Certificates. To set your device to lock when you remove your smart card from your device or BlackBerry To set your device to remember the format of the password that you type in a password field You can import a certificate from a microSD smart card inserted in your BlackBerry device, or a BlackBerry Smart Card Reader that is paired with your device using Bluetooth technology. You can set your BlackBerry device to temporarily store your smart card password, so that you don't have to enter it as often. To clear the cache, lock your device. 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Follow the instructions on the screen. 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Turn on the PIN Caching switch. STRICTLY CONFIDENTIAL 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Turn off the LED Activity Indicator switch. The red LED flashes when your BlackBerry device accesses data on a smart card. You can turn off this indicator. Settings > Security and Privacy > Smart Card. Turn off LED notifications for a smart card 268 User Guide Legal notice Legal notice 2014 BlackBerry. All rights reserved. BlackBerry and related trademarks, names, and logos are the property of BlackBerry Limited and are registered and/or used in the U.S. and countries around the world. Adobe and Flash are trademarks of Adobe Systems Incorporated. Android, Gmail, and YouTube are trademarks of Google Inc. Apple, iCal, iPhone and Mac are trademarks of Apple Inc. Bluetooth is a trademark of Bluetooth SIG. Box is a trademark of Box, Inc. DLNA Certified is a trademark of the Digital Living Network Alliance. Evernote is a trademark of Evernote Corporation. Facebook is a trademark of Facebook, Inc.GSM is a trademark of the GSM MOU Association. HDMI is a trademark of HDMI Licensing, LLC. 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STRICTLY CONFIDENTIAL This documentation including all documentation incorporated by reference herein such as documentation provided or made available at www.blackberry.com/go/docs is provided or made accessible "AS IS" and "AS AVAILABLE" and without condition, endorsement, guarantee, representation, or warranty of any kind by BlackBerry Limited and its affiliated companies ("BlackBerry") and BlackBerry assumes no responsibility for any typographical, technical, or other inaccuracies, errors, or omissions in this documentation. In order to protect BlackBerry proprietary and confidential information and/or trade secrets, this documentation may describe some aspects of BlackBerry technology in generalized terms. BlackBerry reserves the right to periodically change information that is contained in this documentation; however, BlackBerry makes no commitment to provide any such changes, updates, enhancements, or other additions to this documentation to you in a timely manner or at all. This documentation might contain references to third-party sources of information, hardware or software, products or services including components and content such as content protected by copyright and/or third-party websites (collectively the "Third Party Products and Services"). BlackBerry does not control, and is not responsible for, any Third Party Products and Services including, without limitation the content, accuracy, copyright compliance, compatibility, performance, trustworthiness, legality, decency, links, or any other aspect of Third Party Products and Services. The inclusion of a reference to Third Party Products and Services in this documentation does not imply endorsement by BlackBerry of the Third Party Products and Services or the third party in any way. 269 User Guide Legal notice EXCEPT TO THE EXTENT SPECIFICALLY PROHIBITED BY APPLICABLE LAW IN YOUR JURISDICTION, ALL CONDITIONS, ENDORSEMENTS, GUARANTEES, REPRESENTATIONS, OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY CONDITIONS, ENDORSEMENTS, GUARANTEES, REPRESENTATIONS OR WARRANTIES OF DURABILITY, FITNESS FOR A PARTICULAR PURPOSE OR USE, MERCHANTABILITY, MERCHANTABLE QUALITY, NON-INFRINGEMENT, SATISFACTORY QUALITY, OR TITLE, OR ARISING FROM A STATUTE OR CUSTOM OR A COURSE OF DEALING OR USAGE OF TRADE, OR RELATED TO THE DOCUMENTATION OR ITS USE, OR PERFORMANCE OR NON-PERFORMANCE OF ANY SOFTWARE, HARDWARE, SERVICE, OR ANY THIRD PARTY PRODUCTS AND SERVICES REFERENCED HEREIN, ARE HEREBY EXCLUDED. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY BY STATE OR PROVINCE. SOME JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES AND CONDITIONS. TO THE EXTENT PERMITTED BY LAW, ANY IMPLIED WARRANTIES OR CONDITIONS RELATING TO THE DOCUMENTATION TO THE EXTENT THEY CANNOT BE EXCLUDED AS SET OUT ABOVE, BUT CAN BE LIMITED, ARE HEREBY LIMITED TO NINETY (90) DAYS FROM THE DATE YOU FIRST ACQUIRED THE DOCUMENTATION OR THE ITEM THAT IS THE SUBJECT OF THE CLAIM. STRICTLY CONFIDENTIAL TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION, IN NO EVENT SHALL BLACKBERRY BE LIABLE FOR ANY TYPE OF DAMAGES RELATED TO THIS DOCUMENTATION OR ITS USE, OR PERFORMANCE OR NON-PERFORMANCE OF ANY SOFTWARE, HARDWARE, SERVICE, OR ANY THIRD PARTY PRODUCTS AND SERVICES REFERENCED HEREIN INCLUDING WITHOUT LIMITATION ANY OF THE FOLLOWING DAMAGES: DIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, OR AGGRAVATED DAMAGES, DAMAGES FOR LOSS OF PROFITS OR REVENUES, FAILURE TO REALIZE ANY EXPECTED SAVINGS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, LOSS OF BUSINESS OPPORTUNITY, OR CORRUPTION OR LOSS OF DATA, FAILURES TO TRANSMIT OR RECEIVE ANY DATA, PROBLEMS ASSOCIATED WITH ANY APPLICATIONS USED IN CONJUNCTION WITH BLACKBERRY PRODUCTS OR SERVICES, DOWNTIME COSTS, LOSS OF THE USE OF BLACKBERRY PRODUCTS OR SERVICES OR ANY PORTION THEREOF OR OF ANY AIRTIME SERVICES, COST OF SUBSTITUTE GOODS, COSTS OF COVER, FACILITIES OR SERVICES, COST OF CAPITAL, OR OTHER SIMILAR PECUNIARY LOSSES, WHETHER OR NOT SUCH DAMAGES WERE FORESEEN OR UNFORESEEN, AND EVEN IF BLACKBERRY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. 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BlackBerry Limited 2200 University Avenue East RHB121LW RHA111LW 271 User Guide Legal notice Published in Canada Waterloo, Ontario Canada N2K 0A7 BlackBerry UK Limited 200 Bath Road Slough, Berkshire SL1 3XE United Kingdom STRICTLY CONFIDENTIAL 272
| 1 2 3 4 5 6 | User Manual II | Users Manual | 1.04 MiB | July 09 2014 |
PORSCHE DESIGN P'9983 Smartphone Safety and Product Information Safety information Before you start using your BlackBerry smartphone (hereinafter referred to as smartphone), review the safety and regulatory information provided in this document. Keep this document in a safe place so that you can refer to it whenever you need it. In some countries there may be restrictions on using Bluetooth enabled devices and wireless devices with encryption software. Check with your local authorities for the restrictions in your area. To find the latest safety and product information, visit www.blackberry.com/docs/smartphones. Important safety precautions Use only approved batteries and chargers with your smartphone. Use of batteries or chargers that have not been approved by BlackBerry might present a risk of fire or explosion, which could cause serious harm, death, or property loss. Use only BlackBerry approved holsters. Use of holsters that have not been approved by BlackBerry may cause your smartphone to exceed radio frequency exposure standards. Keep the smartphone at least 0.59 in. (1.5 cm) away from your body. When you carry the smartphone on your body, use only accessories equipped with an integrated belt clip, and if the accessory is not supplied by BlackBerry, verify that the accessory does not contain metal. If you do not follow these guidelines, your smartphone may exceed radio frequency exposure standards. Whether there are any long term health effects of exceeding radio frequency exposure standards is a subject of ongoing scientific study. For more information about the compliance of this smartphone with the FCC radio frequency emission guidelines, visit www.fcc.gov/oet/ea/fccid and search for the FCC ID for your smartphone listed below. The FCC ID is located on the back of your smartphone. Porsche Design P9983 smartphone from BlackBerry (model number RHA111LW) FCC ID: L6ARHA110LW Your smartphone is designed to be operated in temperatures between 32 and 95F
(0 and 35C). Use of your smartphone outside of the recommended temperature range could cause damage to your smartphone or lithium-ion battery. Do not rely on your smartphone for emergency communications. The wireless networks that are necessary to make emergency calls or send messages are not available in all areas, and emergency numbers, such as 911, 112, or 999, might not connect you to emergency services in all areas. If you have the BlackBerry Mobile Voice System installed on your smartphone, see the "About emergency calls and the BlackBerry Mobile Voice System" section for more information about emergency calls. Your smartphone and smartphone accessories are not intended for children. If you allow a child to use or handle your smartphone, battery, or smartphone accessories, ensure you strictly supervise the child. Your smartphone and smartphone accessories contain small parts that are choking hazards to children. Keep your smartphone away from medical devices, including pacemakers and hearing aids, because they might malfunction and cause serious harm or death to you or others. Do not put your smartphone in contact with liquids because this might cause a short circuit, a fire, or an electric shock. When you use your smartphone speakerphone, never hold the smartphone to your ear. Serious and permanent hearing damage could occur. Exposure to flashing lights on your smartphone can cause epileptic seizures or blackouts and might be dangerous to you or others. In the event that you experience, or your use of your smartphone causes in others, any disorientation, loss of awareness, twitching, convulsions, or any involuntary movements, stop using your smartphone immediately and consult a physician. The LED notification light is located on the front of your smartphone, in the upper-right corner. If your smartphone model has a camera, the camera flash LED aperture is located on the back of your smartphone, either above or to the right of the camera lens. If you are susceptible to epileptic seizures or blackouts, consult your physician before you use your smartphone. Do not use your smartphone while driving unless you are permitted by law to use the smartphone in hands-free mode. Using your smartphone while driving could put you and others at greater risk of an accident causing serious injury, death, or property loss. Do not use your smartphone in the presence of gas fumes because it might present a risk of fire or explosion. Do not dispose of your smartphone in a fire because this might cause an explosion resulting in serious injury, death, or property loss. PRINTSPEC-146 MAT-59962-001 SWD-20140811111437743 | RHA111LW Hearing aids: Some digital wireless devices might interfere with some hearing aids. In the event of such interference, consult your wireless service provider or contact the manufacturer of your hearing aid to discuss alternatives. Your smartphone includes a magnetometer, which is used by applications such as the Compass. If an application that uses the magnetometer causes interference with your hearing aid, close the application. Other medical devices: If you use any other personal medical device, consult the manufacturer to determine if your medical device is adequately shielded from external radio frequency energy. Your physician might be able to assist you in obtaining this information. Health care facilities: Turn off all wireless connections on your smartphone in health care facilities when any regulations posted in these areas instruct you to do so. Hospitals or health care facilities might be using equipment that could be sensitive to external radio frequency energy. Aircraft: Federal Aviation Administration (FAA) and Federal Communications Commission (FCC) regulations prohibit using the radio of wireless devices while in the air. Turn off all wireless connections on your smartphone before boarding an aircraft. The effect of using the smartphone with wireless connections turned on in an aircraft is unknown. Such use might affect aircraft instrumentation, communication, and performance, might disrupt the network, might otherwise be dangerous to the operation of the aircraft, and might be illegal. With all wireless connections on your smartphone turned off, use only nonradio based device applications in accordance with airline regulations for electronic devices. Dangerous areas Your smartphone is not an intrinsically safe device and is not suitable for use in hazardous environments, where intrinsically safe devices are required, including without limitation, in the presence of gas fumes, explosive dust situations, operation of nuclear facilities, aircraft navigation or communication services, air traffic control, and life support or weapons systems. Potentially explosive atmospheres: If you are in any area with a potentially explosive atmosphere, turn off all wireless connections on your smartphone and obey all signs and instructions. Sparks in such areas could cause an explosion or fire resulting in bodily injury or even death. Areas with a potentially explosive atmosphere are often, but not always, clearly marked. They include fueling areas such as gasoline or petrol stations; below deck on boats; fuel or chemical transfer or storage facilities; vehicles using liquefied petroleum gas, such as propane or butane; areas where the air contains chemicals or particles, such as grain, dust, or metal powders; and any other area where you would normally be advised to turn off your vehicle engine. Do not use the phone on your smartphone to report a gas leak in the vicinity of the leak. Leave the area and make the call from a safe location, if the phone is available and active on your smartphone. Blasting areas: When in a "blasting area" or an area that indicates that two-way radios should be turned off, to avoid interfering with blasting operations, turn off all wireless connections on your smartphone and obey all signs and instructions. Operating and storage temperatures Your smartphone and smartphone charger are designed to be operated and stored within the temperatures outlined below:
Smartphone operating: 32 to 95F (0 to 35C) Smartphone storage: -4 to 95F (-20 to 35C) Charger operating: 32 to 95F (0 to 35C) Charger storage: -22 to 167F (-30 to 75C) Usage or storage of your smartphone or smartphone accessories outside of the recommended temperature ranges could cause your smartphone to become hot which could result in serious injury or death, or could cause damage to the smartphone, the accessories, or the lithium-ion battery. Keep your smartphone or smartphone accessories away from heat sources, such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat. If you are not going to use your smartphone for more than two weeks, turn off the smartphone power and remove the battery. Smartphone cleaning and repair Cleaning: Do not use liquid, aerosol cleaners, or solvents on or near your smartphone or smartphone accessories, including the battery. Clean only with a soft dry cloth. Disconnect any cables from the computer and unplug any charging accessories from the electrical outlet before cleaning either your smartphone or the charging accessory. Repair: Do not attempt to modify, disassemble, or service your smartphone or any charging accessory. Only qualified service personnel should perform repairs to your smartphone or charging accessories. If any of the following situations occur, disconnect the power supply cables from the computer or electrical outlet and take your smartphone or charging accessory for service to qualified service personnel:
The power supply cord, plug, or connector is damaged. Liquid has been spilled or objects have fallen into the smartphone or charging accessory. The smartphone or charging accessory has been exposed to rain or water. The smartphone or charging accessory becomes very hot to the touch. The smartphone, charging accessory, or battery has been dropped or damaged in any way. The smartphone or charging accessory does not operate normally by following the instructions in the user documentation. The smartphone or charging accessory exhibits a distinct change in performance. To reduce the risk of fire or electric shock, adjust only those controls that are covered in the user documentation for your smartphone. An improper adjustment of other controls might cause damage and will often require extensive work by a qualified technician to restore your smartphone, charging accessory, or any other accessory to normal operation. Failure to observe all safety instructions contained in the user documentation for your smartphone will void the Limited Warranty and might lead to suspension or denial of services to the offender, legal action, or both. Smartphone and battery disposal Do not dispose of either your smartphone or the battery in household waste bins or in a fire. Your smartphone and battery are recyclable where facilities exist. This symbol is not intended to indicate the use of recycled materials. Children should not handle batteries unless they are supervised by an adult. Turn off your smartphone on aircrafts. Using your smartphone on an aircraft might affect aircraft instrumentation, communication, and performance; might disrupt the network; might otherwise be dangerous to the operation of the aircraft, its crew, and its passengers; and might be illegal. Caution: Use only the battery that BlackBerry specifies for use with your particular smartphone model. BlackBerry specifies batteries for use in smartphones in compliance with IEEE Std 1725. Using any other battery might invalidate any warranty provided with the smartphone and might present a risk of fire, explosion, battery leakage, or other hazard. Please ensure you dispose of used batteries according to the instructions set out in this document. Smartphones are not intrinsically safe and cannot be used in the presence of explosive fumes, explosive dust, or other explosive chemicals. Sparks in such areas could cause an explosion or fire resulting in serious injury, death, or damage to property. Using your smartphone safely Do not place heavy objects on your smartphone. Do not attempt to modify or service your smartphone. Do not attempt to cover or push objects into openings on your smartphone unless instructed to do so in the smartphone documentation supplied by BlackBerry. This action might cause a short circuit, a fire, or an electric shock. Do not use sharp objects on the screen. Do not use excessive force on the screen. Do not use your smartphone or smartphone accessories near water (for example, near a bathtub or a sink, in a wet basement, or near a swimming pool). Do not place your smartphone or smartphone accessories on any unstable surface. The smartphone or smartphone accessories could fall, thereby potentially causing serious injury to a person and serious damage to the smartphone or smartphone accessory. The screen of your smartphone is made of glass. The glass could crack or chip if your smartphone is dropped or force is applied to the glass. If cracked or chipped, do not touch the glass until the screen has been repaired. When using your smartphone, take frequent breaks. If you experience any discomfort in your neck, shoulders, arms, wrists, hands (including thumbs and fingers), or other parts of the body when using your smartphone, cease use immediately. If discomfort persists, consult a physician. Electrical safety Charge the smartphone using only charging accessories provided by BlackBerry or specifically approved by BlackBerry for use with this smartphone. Do not use charging accessories that do not comply with CTIA Certification Requirements for Battery System Compliance to IEEE Std 1725, as they might present a risk of fire, explosion, battery leakage, or other hazard, which could cause serious harm, death, or property loss, and might invalidate any warranty. Approved charging accessory models for the Porsche Design P9983 smartphone from BlackBerry Charging cables: HDW-50071-001, HDW-50071-002 AC chargers: HDW-30890-001, HDW-31284-001, HDW-47725-001, HDW-53513-001, HDW-53514-001, HDW-53515-001, HDW-53518-001 Use the charging accessories provided with the smartphone or any other BlackBerry approved charging accessories only from the type of power source indicated on the marking label. Before you use any power supply, verify that the mains voltage is in accordance with the voltage printed on the power supply. Connect the smartphone only to CTIA certified adapters, products that bear the USB-IF logo, or products that have completed the USB-IF compliance program. Do not overload power outlets, extension cords, or convenience receptacles because this might result in a risk of fire or electric shock. To reduce the risk of damage to the cord or the plug, pull the plug rather than the cord when you disconnect the charging accessory from the power outlet or convenience receptacle. Protect the power cord from being walked on or pinched, particularly at convenience receptacles and the point where the power cord connects to the smartphone. Always route the power cord in a way that reduces the risk of injury to others, such as tripping or choking. Unplug charging accessories during lightning storms or when not being used. Do not use charging accessories outside or in any area exposed to the elements. For more information about connecting the power supply, see the documentation that came with your smartphone. To buy accessories for your smartphone, contact your wireless service provider or visit www.shopblackberry.com. Battery safety Your smartphone contains a removable lithium-ion battery. The battery might present a fire, explosion, chemical burn, or other hazard if mistreated. Do not put your battery in contact with liquids. Do not use the battery in temperatures above 140F (60C) because this could cause permanent damage to the battery. Do not expose the smartphone and its battery to fire or other external heat sources, such as hot plates, stove tops, space heaters, or ovens, because this could cause fire or explosion. Do not attempt to insert foreign objects into the battery. Do not remanufacture, disassemble, modify, crush, puncture, bend, or shred the battery. If the battery has been remanufactured, disassembled, modified, crushed, punctured, or altered in any other way, cease use of the battery immediately. Do not short-circuit the battery or allow metallic or conductive objects to contact the battery terminals. When this icon appears on your smartphone, the battery is not inserted correctly. Remove and reinsert the battery. Verify that the battery connectors align with the connectors on your smartphone. When this icon appears on your smartphone, an invalid battery is inserted. Remove the battery immediately and insert the battery that BlackBerry specifies for use with your particular smartphone model. Driving and walking safely Do not use your smartphone while you drive. Give your full attention to driving; driving safely is your first responsibility. You are responsible for knowing and obeying the laws and regulations regarding the use of wireless devices in the areas where you drive. Store your smartphone safely before driving your vehicle. If your vehicle is equipped with an air bag, do not place your smartphone or any accessories above the air bag, or in the air bag deployment area. If the air bag inflates, serious injury could result. Radio frequency signals might affect improperly installed or inadequately shielded electronic systems in motor vehicles. Check with the vehicle manufacturer or its representative. If any equipment has been added to your vehicle, you should also consult the manufacturer of that equipment for information on radio frequency signals. Do not use your smartphone while walking or engaging in any activity that requires your full attention. Inattention to traffic or other pedestrian hazards could result in serious harm, death, or property loss. Accessories Use only those accessories approved by BlackBerry for use with this particular smartphone model. Using any accessories not approved might invalidate any approval or warranty, might result in the smartphone becoming inoperative, and might be dangerous. Carrying solutions: Your smartphone might not come with a holster (body-worn accessory). If you wear your smartphone on your body, always put your smartphone in a smartphone holster equipped with an integrated belt clip supplied or approved by BlackBerry. If you do not use a holster equipped with an integrated belt clip supplied or approved by BlackBerry when you carry your smartphone, keep your smartphone at least 0.59 in. (15 mm) from your body when the smartphone is transmitting. When using any data feature of your smartphone (for example, email messages, PIN messages, MMS messages, or browser service), with or without a USB cable, hold your smartphone at least 0.59 in. (15 mm) from your body. Using accessories that are not supplied by or approved by BlackBerry might cause your smartphone to exceed radio frequency exposure guidelines. Whether there are any long term health effects of exceeding radio frequency exposure standards is a subject of ongoing scientific study. For more information about radio frequency exposure, see the "Compliance information" section of this document. Most BlackBerry approved carrying solutions for smartphones (for example, holsters, totes, and pouches) incorporate a magnet. Do not place items containing magnetic strip components, such as debit cards, credit cards, hotel key cards, phone cards, or similar items, near such carrying solutions. The magnet might damage or erase the data stored on the magnetic strip. Magnetometer Your smartphone includes a magnetometer. The magnetometer is used by applications such as the Compass. Magnets or devices that contain magnets, such as holsters, headphones, or monitors, might negatively affect the accuracy of the magnetometer. Do not rely on applications that use the magnetometer to determine your location, particularly in an emergency situation. Media Certain jurisdictions might prohibit or restrict your use of certain features on your smartphone. When taking, processing, or using pictures, obey all laws, regulations, procedures, and policies, including, without limitation, any applicable copyright, personal privacy, trade secret, or security laws that may be in place in your jurisdiction. Honor the personal rights of others. Copyright protections might prevent you from copying, modifying, transferring, or forwarding some pictures, music (including ring tones), or other content. Audio files: Permanent hearing loss might occur if you listen to audio files at high volumes, particularly with headphones. Avoid increasing the volume of your headphones to block out noisy surroundings. If you experience ringing in your ears or muffled speech, consult a physician. Camera: If your smartphone has a camera, do not aim the camera directly at the sun or any other bright light. Doing so could cause serious damage to your eyes or damage your smartphone. When using the camera flash, keep the camera flash LED aperture at least 19.69 in. (50 cm) from the subject's eyes. Antenna Use only the supplied integrated antenna. Unauthorized antenna modifications or attachments could damage the smartphone and might violate U.S. Federal Communications Commission (FCC) regulations. Interference with electronic equipment Most modern electronic equipment is shielded from radio frequency signals. However, certain electronic equipment might not be shielded against the radio frequency signals from your smartphone. Pacemakers: Consult a physician or the manufacturer of your pacemaker if you have any questions regarding the effect of radio frequency signals on your pacemaker. Verify that you are using your smartphone in accordance with the safety requirements associated with your particular pacemaker, which might include the following requirements: always keep your smartphone more than 7.88 inches
(20 cm) from the pacemaker when your smartphone is turned on, do not carry your smartphone in your breast pocket, and use the ear opposite the pacemaker for making and receiving calls on your smartphone to minimize the potential interference. If you have any reason to suspect that interference is taking place, turn off all wireless connections on your smartphone immediately, stop using your smartphone, and consult a physician. features of your smartphone thoroughly and in different locations to determine if you hear any interfering noise when using this smartphone with your hearing aid or cochlear implant. Consult your wireless service provider about its return and exchange policies, and for information about hearing aid compatibility. How the ratings work M-Ratings: Wireless devices rated M3 or M4 meet FCC requirements and are likely to generate less interference to hearing devices than wireless devices that are not labeled. M4 is the better or higher of the two ratings. T-Ratings: Wireless devices rated T3 or T4 meet FCC requirements and are likely to be more usable with a hearing device's telecoil ("T Switch" or "Telephone Switch") than unrated wireless devices. T4 is the better or higher of the two ratings. (Note that not all hearing devices have telecoils in them.) Hearing devices may also be measured for immunity to this type of interference. Your hearing device manufacturer or hearing health professional may help you find results for your hearing device. The more immune your hearing aid is, the less likely you are to experience interference noise from wireless devices. For more information about the actions that the FCC has taken with regard to hearing aid compatibility with wireless devices and other steps that the FCC has taken to ensure that individuals with disabilities have access to telecommunications services, visit www.fcc.gov/cgb/dro. Industry Canada certification This smartphone complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following conditions: (1) this smartphone may not cause interference, and (2) this smartphone must accept any interference, including interference that may cause undesired operation of the smartphone. The Porsche Design P9983 smartphone from BlackBerry (model number RHA111LW) complies with Industry Canada RSS 102, RSS 130, RSS 132, RSS 133, RSS 139, RSS-GEN, and RSS 210 under certification number 2503A-RHA110LW. The smartphone for operation in the band 5150-5250 MHz is only for indoor use to reduce the potential for harmful interference to co-channel mobile satellite systems. The maximum antenna gain permitted for smartphones in the bands 5250-5350 MHz and 5470-5725 MHz shall comply with the EIRP limit. The maximum antenna gain permitted for smartphones in the band 5725-5825 MHz shall comply with the EIRP limits specified for point-to-point and non point-to-point operation as appropriate. Be advised that high-power radars are allocated as primary users (i.e. priority users) of the bands 5250-5350 MHz and 5650-5850 MHz and that these radars could cause interference and/or damage to LE-LAN smartphones. Class B compliance This smartphone complies with the Class B limits for radio noise emissions as set out in the interference-causing equipment standard entitled Information Technology Equipment (ITE) Limits and methods of measurement, ICES-003 of Industry Canada. Additional regulatory conformance Specific details about compliance to the standards and regulatory bodies for your smartphone may be obtained from BlackBerry. For additional Type Approval information, go to the Regulatory Approvals drop-down list on the About screen in the Settings app on your smartphone. Product information: Porsche Design P9983 smartphone from BlackBerry Mechanical properties:
Weight: approximately 4.9 oz (140 g) including lithium-ion cell battery Size (L x W x H): 4.7 x 2.6 x 0.4 in. (119 x 67.1 x 10.55 mm) 2 GB memory, 64 GB application storage, microSD card slot Power specifications:
Removable, rechargeable lithium-ion cell battery Supports 3V, 1.8V micro SIM cards Port compatibility for data synchronization and charging: micro USB 2.0 Mobile network radio specifications:
Quad-band LTE support: LTE 700, LTE 850, LTE 1700, LTE 1900 MHz band Quad-band GSM support: GSM 850, GSM 900, DCS 1800, PCS 1900 MHz band Tri-band HSPA+ support: UMTS 800/UMTS 850, UMTS 1900, UMTS 2100 MHz band Power class: Class 1 (DCS 1800, PCS 1900), Class 4 (GSM 850) as defined in GSM 5.05, Class 4
(GSM 900) as defined in GSM 02.06, Class E2 (GSM 850, GSM 900, DCS 1800, PCS 1900), Class 3
(UMTS, LTE) Transmitting frequency: 704 to 716 MHz, 824 to 849 MHz, 880 to 915 MHz, 1710 to 1755 MHz, 1710 to 1785 MHz, 1850 to 1910 MHz, 1920 to 1980 MHz Receiving frequency: 734 to 746 MHz, 869 to 894 MHz, 925 to 960 MHz, 1805 to 1880 MHz, 1930 to 1990 MHz, 2110 to 2155 MHz, 2110 to 2170 MHz Wi-Fi network radio specifications:
Wireless LAN standard: IEEE 802.11a, IEEE 802.11b, IEEE 802.11g, IEEE 802.11n Transmitting and receiving frequency for IEEE 802.11b/IEEE 802.11g/IEEE 802.11n: 2.412 to 2.472 GHz Transmitting and receiving frequency for IEEE 802.11a/IEEE 802.11n: 5.180 to 5.825 GHz Bluetooth radio specifications:
Single-band support: ISM 2.4 GHz Transmitting and receiving frequency: 2402 to 2480 MHz Bluetooth Class 1 If your smartphone supports NFC technology, the following specifications apply:
Operating frequency: 13.56 MHz Supported modes: reader/writer, card emulation, peer-to-peer Legal notice 2014 BlackBerry. All rights reserved. BlackBerry and related trademarks, names and logos are the property of BlackBerry Limited and are registered and/or used in the U.S. and countries around the world. ANSI is a trademark of the American National Standards Institute. Bluetooth is a trademark of Bluetooth SIG. Call2Recycle is a trademark of Call2Recycle, Inc. CTIA - The Wireless Association is a trademark of CTIA - The Wireless Association. GSM is a trademark of the GSM MOU Association. IEEE Std 1725, IEEE, 802.11a, 802.11b, 802.11g, and 802.11n are trademarks of the Institute of Electrical and Electronics Engineers, Inc. LTE and UMTS are trademarks of European Telecommunications Standards Institute (ETSI). Porsche Design is a trademark from Dr. Ing. H.C.F. Porsche Aktiengesellschaft. Wi-Fi is a trademark of the Wi-Fi Alliance. All other trademarks are the property of their respective owners. This documentation including all documentation incorporated by reference herein such as documentation provided or made available at www.blackberry.com/go/docs is provided
"as is" and without condition, endorsement, guarantee, representation or warranty, or liability of any kind by BlackBerry Limited and its affiliated companies, all of which are expressly disclaimed to the maximum extent permitted by applicable law in your jurisdiction. The terms of use of any BlackBerry product or service are set out in a separate license or other agreement with BlackBerry applicable thereto. NOTHING IN THIS DOCUMENTATION IS INTENDED TO SUPERSEDE ANY EXPRESS WRITTEN AGREEMENTS OR WARRANTIES PROVIDED BY BLACKBERRY FOR PORTIONS OF ANY BLACKBERRY PRODUCT OR SERVICE OTHER THAN THIS DOCUMENTATION. BlackBerry Limited 2200 University Avenue East Waterloo, Ontario Canada N2K 0A7 BlackBerry UK Limited 200 Bath Road Slough, Berkshire SL1 3XE United Kingdom Published in Canada In the United States and Canada, you can recycle your smartphone and battery through the Call2Recycle program. For more information, in the United States visit www.call2recycle.org and in Canada visit www.call2recycle.ca. For information about returning your smartphone and accessories to BlackBerry for recycling and safe disposal, from a browser on your computer, visit www.blackberry.com/recycling or https://
tradeup.blackberry.com. The recycling and trade-up programs are only available in certain areas. If these programs are not offered in your area, check with your local government for regulations regarding the proper disposal of electronic products. Dispose of your smartphone and its battery in accordance with the laws and regulations in your area governing disposal of such cell types. Compliance information Exposure to radio frequency signals The smartphone radio is a low-power radio transmitter and receiver. It is designed to comply with Federal Communications Commission (FCC) and Industry Canada (IC) guidelines and limits, as well as other relevant international guidelines regarding safety levels of radio frequency exposure for wireless devices. These guidelines were developed by independent scientific experts, governments, and organizations including the Institute of Electrical and Electronics Engineers Standard (IEEE) and National Council on Radiation Protection and Measurements (NCRP). To maintain compliance with FCC, IC, and other relevant international radio frequency exposure guidelines and limits, keep the smartphone at least 0.59 in. (1.5 cm) away from your body. When you carry the smartphone on your body, use only accessories equipped with an integrated belt clip that are supplied or approved by BlackBerry. If you use a body-worn accessory not supplied by BlackBerry, verify that the accessory does not contain metal and keep the smartphone at least 0.59 in. (1.5 c m) from your body. To reduce radio frequency exposure: (i) use the smartphone in areas where there is a strong wireless signal; (ii) use hands-free options; and (iii) reduce the amount of time spent on calls, or send an email, text message, or BBM message instead. Specific absorption rate data THIS WIRELESS DEVICE MODEL MEETS GOVERNMENT REQUIREMENTS FOR EXPOSURE TO RADIO WAVES WHEN USED AS DIRECTED IN THIS SECTION. The smartphone is designed and manufactured not to exceed the emission limits for exposure to radio frequency (RF) energy set by the Federal Communications Commission (FCC) of the U.S. Government when used as directed in the previous section. These limits are part of comprehensive guidelines and establish permitted levels of RF energy for the general population. The guidelines are based on standards that were developed by independent scientific organizations through periodic and thorough evaluation of scientific studies. The exposure standard for wireless devices employs a unit of measurement known as the Specific Absorption Rate, or SAR. The SAR limit set by the FCC is 1.6W/
kg*. Tests for SAR are conducted using standard operating positions specified by the FCC with the device transmitting at its highest certified power level in all tested frequency bands. Although the SAR is determined at the highest certified power level, the actual SAR level of the device while operating can be well below the maximum value. This is because the device is designed to operate at multiple power levels so as to use only the power required to reach the network. In general, the closer you are to a wireless base station antenna, the lower the power output. The highest SAR value for this smartphone when tested for use at the ear is:
Smartphone SAR (W/kg) for 1 g Porsche Design P9983 smartphone from BlackBerry (model number RHA111LW) 0.98 The highest SAR value for this smartphone when tested both in a BlackBerry approved holster with an integrated belt clip and at a distance of 0.59 inch (1.5 cm) from the body, is:
Smartphone SAR (W/kg) for 1 g Porsche Design P9983 smartphone from BlackBerry (model number RHA111LW) 1.05 When operating in Mobile Hotspot mode, the highest SAR value for this smartphone, when tested in a BlackBerry approved holster with an integrated belt clip, is:
Smartphone SAR (W/kg) for 1 g Porsche Design P9983 smartphone from BlackBerry (model number RHA111LW) 1.56 Body-worn measurements (recommended separation distances) differ among wireless devices, including smartphones, depending upon supplied or available accessories and applicable FCC and IC requirements. The FCC has granted an Equipment Authorization for this smartphone based on reported SAR levels complying with the FCC radio frequency emission guidelines when the smartphone is used as directed in this section. SAR information for this smartphone is on file with the FCC and can be found under the Display Grant section of www.fcc.gov/oet/ea after searching for the FCC ID for your smartphone listed below. Smartphone Porsche Design P9983 smartphone from BlackBerry (model number RHA111LW) FCC ID L6ARHA110LW Additional information on SAR can be found at www.ctia.org (CTIA - The Wireless Association), or www.tele.soumu.go.jp/e/index.htm (Telecommunications Bureau of the Ministry of Internal Affairs and Communications). ___________________________________
* In the United States and Canada, the SAR limit for mobile devices used by the public is 1.6W/kg averaged over 1 g of tissue for the body or head (4.0W/kg averaged over 10 g of tissue for the extremities - hands, wrists, ankles, and feet). FCC compliance statement (United States) FCC Class B Part 15 This smartphone complies with Part 15 of the Federal Communications Commission (FCC) Rules. Operation is subject to the following two conditions: (1) this smartphone may not cause harmful interference, and (2) this smartphone must accept any interference received, including interference that may cause undesired operation. Caution: Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the users authority to operate this equipment. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturers instructions, may cause interference harmful to radio communications. There is no guarantee, however, that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning on and turning off the equipment, the user is encouraged to try to correct the interference by one or more of the following measures: reorient or relocate the receiving antenna, increase the separation between the equipment and receiver, connect the equipment to an outlet on a circuit different from that to which the receiver is connected, or consult the dealer or an experienced radio or TV technician for help. US Information Concerning the Federal Communications Commission ("FCC") Requirements for Hearing Aid Compatibility with Wireless Devices When wireless devices are used near hearing devices (such as hearing aids and cochlear implants), users may detect a buzzing, humming, or whining noise. Some hearing devices are more immune than others to this interference, and wireless devices also vary in the amount of interference that they generate. The wireless telephone industry has developed ratings to assist hearing device users in finding wireless devices that may be compatible with their hearing devices. Not all wireless devices have been rated. Wireless devices that are rated will have the rating displayed on the box together with other relevant approval markings. The ratings are not guarantees. Results will vary depending on the user's hearing device and hearing loss. If your hearing device is vulnerable to interference, you may not be able to use a rated wireless device successfully. Consulting with your hearing health professional and testing the wireless device with your hearing device is the best way to evaluate it for your personal needs. This smartphone has been tested and rated for use with hearing aids for some of the wireless technologies that the smartphone uses. However, other wireless technologies may be used in this smartphone that have not been tested for use with hearing aids. It is important to try the different
| frequency | equipment class | purpose | ||
|---|---|---|---|---|
| 1 | 2014-09-11 | 1860 ~ 1900 | PCE - PCS Licensed Transmitter held to ear | Original Equipment |
| 2 | 2402 ~ 2480 | DSS - Part 15 Spread Spectrum Transmitter | ||
| 3 | JBP - Part 15 Class B Computing Device Peripheral | |||
| 4 | 2412 ~ 2462 | DTS - Digital Transmission System | ||
| 5 | 5745 ~ 5825 | NII - Unlicensed National Information Infrastructure TX | ||
| 6 | 13.56 ~ 13.56 | DXX - Part 15 Low Power Communication Device Transmitter |
| app s | Applicant Information | |||||
|---|---|---|---|---|---|---|
| 1 2 3 4 5 6 | Effective |
2014-09-11
|
||||
| 1 2 3 4 5 6 | Applicant's complete, legal business name |
BlackBerry Limited
|
||||
| 1 2 3 4 5 6 | FCC Registration Number (FRN) |
0006040703
|
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| 1 2 3 4 5 6 | Physical Address |
2200 University Avenue East
|
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| 1 2 3 4 5 6 |
Waterloo, Ontario, N/A N2K 0A7
|
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| 1 2 3 4 5 6 |
Canada
|
|||||
| app s | TCB Information | |||||
| 1 2 3 4 5 6 | TCB Application Email Address |
V******@tuv-sud.co.uk
|
||||
| 1 2 3 4 5 6 |
V******@babt.com
|
|||||
| 1 2 3 4 5 6 | TCB Scope |
B1: Commercial mobile radio services equipment in the following 47 CFR Parts 20, 22 (cellular), 24,25 (below 3 GHz) & 27
|
||||
| 1 2 3 4 5 6 |
A4: UNII devices & low power transmitters using spread spectrum techniques
|
|||||
| 1 2 3 4 5 6 |
A1: Low Power Transmitters below 1 GHz (except Spread Spectrum), Unintentional Radiators, EAS (Part 11) & Consumer ISM devices
|
|||||
| app s | FCC ID | |||||
| 1 2 3 4 5 6 | Grantee Code |
L6A
|
||||
| 1 2 3 4 5 6 | Equipment Product Code |
RHA110LW
|
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| app s | Person at the applicant's address to receive grant or for contact | |||||
| 1 2 3 4 5 6 | Name |
J****** W****** J****
|
||||
| 1 2 3 4 5 6 | Title |
Team Lead, RF Design
|
||||
| 1 2 3 4 5 6 | Telephone Number |
519-4********
|
||||
| 1 2 3 4 5 6 | Fax Number |
519-8********
|
||||
| 1 2 3 4 5 6 |
j******@blackberry.com
|
|||||
| app s | Technical Contact | |||||
| n/a | ||||||
| app s | Non Technical Contact | |||||
| n/a | ||||||
| app s | Confidentiality (long or short term) | |||||
| 1 2 3 4 5 6 | Does this application include a request for confidentiality for any portion(s) of the data contained in this application pursuant to 47 CFR § 0.459 of the Commission Rules?: | Yes | ||||
| 1 2 3 4 5 6 | Long-Term Confidentiality Does this application include a request for confidentiality for any portion(s) of the data contained in this application pursuant to 47 CFR § 0.459 of the Commission Rules?: | Yes | ||||
| 1 2 3 4 5 6 | If so, specify the short-term confidentiality release date (MM/DD/YYYY format) | 10/20/2014 | ||||
| if no date is supplied, the release date will be set to 45 calendar days past the date of grant. | ||||||
| app s | Cognitive Radio & Software Defined Radio, Class, etc | |||||
| 1 2 3 4 5 6 | Is this application for software defined/cognitive radio authorization? | No | ||||
| 1 2 3 4 5 6 | Equipment Class | PCE - PCS Licensed Transmitter held to ear | ||||
| 1 2 3 4 5 6 | DSS - Part 15 Spread Spectrum Transmitter | |||||
| 1 2 3 4 5 6 | JBP - Part 15 Class B Computing Device Peripheral | |||||
| 1 2 3 4 5 6 | DTS - Digital Transmission System | |||||
| 1 2 3 4 5 6 | NII - Unlicensed National Information Infrastructure TX | |||||
| 1 2 3 4 5 6 | DXX - Part 15 Low Power Communication Device Transmitter | |||||
| 1 2 3 4 5 6 | Description of product as it is marketed: (NOTE: This text will appear below the equipment class on the grant) | Mobile phone with GSM/GPRS/EDGE 850/1900, WCDMA/HSPA FDD 2, 5, 6, LTE Bands 2, 4, 5, 17, 802.11 a/b/g/n, Bluetooth, NFC, FM Radio and GPS. | ||||
| 1 2 3 4 5 6 | Related OET KnowledgeDataBase Inquiry: Is there a KDB inquiry associated with this application? | No | ||||
| 1 2 3 4 5 6 | Modular Equipment Type | Does not apply | ||||
| 1 2 3 4 5 6 | Purpose / Application is for | Original Equipment | ||||
| 1 2 3 4 5 6 | Composite Equipment: Is the equipment in this application a composite device subject to an additional equipment authorization? | Yes | ||||
| 1 2 3 4 5 6 | Related Equipment: Is the equipment in this application part of a system that operates with, or is marketed with, another device that requires an equipment authorization? | No | ||||
| 1 2 3 4 5 6 | Grant Comments | Output power listed is ERP for Part 22H and EIRP for Parts 24E & 27. This device and its antenna(s) must not be co-located or operated in conjunction with any antenna or transmitter except in accordance with FCC multi-transmitter RF exposure procedures. SAR compliance for body worn operating configurations must be restricted to belt-clips and holsters described in this filing, or which maintain a minimum separation distance of 1.5 cm and which contain no metallic component in the assembly. End-users must be informed of the body-worn operating requirements for satisfying RF exposure compliance. The highest reported SAR levels for head, body-worn accessory, personal wireless router (hotspot mode) and simultaneous transmission use conditions are 0.89 W/kg, 0.74 W/kg, 1.56 W/kg and 1.58 W/kg, respectively. HAC Rating: M4T4-2011. This device contains functions that are not operational in the U.S. Territories. This filing is only applicable for U.S. operations. | ||||
| 1 2 3 4 5 6 | Output power is conducted. This device and its antenna(s) must not be co-located or operated in conjunction with any antenna or transmitter except in accordance with FCC multi-transmitter RF exposure procedures. SAR compliance for body worn operating configurations must be restricted to belt-clips and holsters described in this filing, or which maintain a minimum separation distance of 1.5 cm and which contain no metallic component in the assembly. End-users must be informed of the body-worn operating requirements for satisfying RF exposure compliance. The highest reported SAR for head, body-worn accessory, personal wireless router (hotspot mode) and simultaneous transmission use conditions are 0.03 W/kg, 0.01 W/kg, 0.03 W/kg and 1.57 W/kg, respectively. | |||||
| 1 2 3 4 5 6 | Output power is conducted. This device and its antenna(s) must not be co-located or operated in conjunction with any antenna or transmitter except in accordance with FCC multi-transmitter RF exposure procedures. SAR compliance for body worn operating configurations must be restricted to belt-clips and holsters described in this filing, or which maintain a minimum separation distance of 1.5 cm and which contain no metallic component in the assembly. End-users must be informed of the body-worn operating requirements for satisfying RF exposure compliance. The highest reported SAR for head, body-worn accessory, personal wireless router (hotspot mode) and simultaneous transmission use conditions are 0.57 W/kg, 0.25 W/kg, 0.60 W/kg and 1.58 W/kg, respectively. Some T Coil tests have not been performed as permitted by the Commission policy. HAC Rating: M4T4-2011. | |||||
| 1 2 3 4 5 6 | Output power is conducted. Slave device without radar detection per 15.407 definition This device and its antenna(s) must not be co-located or operated in conjunction with any antenna or transmitter except in accordance with FCC multi-transmitter RF exposure procedures. SAR compliance for body worn operating configurations must be restricted to belt-clips and holsters described in this filing, or which maintain a minimum separation distance of 1.5 cm and which contain no metallic component in the assembly. End-users must be informed of the body-worn operating requirements for satisfying RF exposure compliance. The highest reported SAR for head, body-worn accessory, personal wireless router (hotspot mode) and simultaneous transmission use conditions are 0.98 W/kg, 1.05 W/kg, 0.98 W/kg and 1.58 W/kg, respectively. Some T Coil tests have not been performed as permitted by the Commission policy. HAC Rating: M4T4-2011. | |||||
| 1 2 3 4 5 6 | Is there an equipment authorization waiver associated with this application? | No | ||||
| 1 2 3 4 5 6 | If there is an equipment authorization waiver associated with this application, has the associated waiver been approved and all information uploaded? | No | ||||
| app s | Test Firm Name and Contact Information | |||||
| 1 2 3 4 5 6 | Firm Name |
RIM Testing Services
|
||||
| 1 2 3 4 5 6 | Name |
M**** A****
|
||||
| 1 2 3 4 5 6 | Telephone Number |
519-8******** Extension:
|
||||
| 1 2 3 4 5 6 | Fax Number |
519-8********
|
||||
| 1 2 3 4 5 6 |
m******@rim.com
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| Equipment Specifications | |||||||||||||||||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
| 1 | 1 | 22H | HC | 824.2 | 848.8 | 1.14 | 2.5 ppm | 245KGXW | |||||||||||||||||||||||||||||||||
| 1 | 2 | 22H | HX | 824.2 | 848.8 | 0.94 | 2.5 ppm | 246KG7W | |||||||||||||||||||||||||||||||||
| 1 | 3 | 24E | HC | 1850.2 | 1909.8 | 1.75 | 2.5 ppm | 246KGXW | |||||||||||||||||||||||||||||||||
| 1 | 4 | 24E | HX | 1850.2 | 1909.8 | 1.53 | 2.5 ppm | 243KG7W | |||||||||||||||||||||||||||||||||
| 1 | 5 | 22H | HC | 826.4 | 846.6 | 0.22 | 2.5 ppm | 4M17F9W | |||||||||||||||||||||||||||||||||
| 1 | 6 | 24E | HC | 1852.4 | 1907.6 | 0.65 | 2.5 ppm | 4M17F9W | |||||||||||||||||||||||||||||||||
| 1 | 7 | 27 | HX | 1850.7 | 1909.3 | 0.154 | 2.5 ppm | 1M07G7D | |||||||||||||||||||||||||||||||||
| 1 | 8 | 27 | HX | 1850.7 | 1909.3 | 0.121 | 2.5 ppm | 1M07D7W | |||||||||||||||||||||||||||||||||
| 1 | 9 | 27 | HX | 1851.5 | 1908.5 | 0.151 | 2.5 ppm | 2M69G7D | |||||||||||||||||||||||||||||||||
| 1 | 1 | 27 | HX | 1851.5 | 1908.5 | 0.128 | 2.5 ppm | 2M69D7W | |||||||||||||||||||||||||||||||||
| 1 | 11 | 27 | HX | 1852.5 | 1907.5 | 0.155 | 2.5 ppm | 4M47G7D | |||||||||||||||||||||||||||||||||
| 1 | 12 | 27 | HX | 1852.5 | 1907.5 | 0.117 | 2.5 ppm | 4M49D7W | |||||||||||||||||||||||||||||||||
| 1 | 13 | 27 | HX | 1855 | 1905 | 0.156 | 2.5 ppm | 8M95G7D | |||||||||||||||||||||||||||||||||
| 1 | 14 | 27 | HX | 1855 | 1905 | 0.137 | 2.5 ppm | 8M93D7W | |||||||||||||||||||||||||||||||||
| 1 | 15 | 27 | HX | 1857.5 | 1902.5 | 0.158 | 2.5 ppm | 13M4G7D | |||||||||||||||||||||||||||||||||
| 1 | 16 | 27 | HX | 1857.5 | 1902.5 | 0.139 | 2.5 ppm | 13M4D7W | |||||||||||||||||||||||||||||||||
| 1 | 17 | 27 | HX | 1860 | 1900 | 0.156 | 2.5 ppm | 17M8G7D | |||||||||||||||||||||||||||||||||
| 1 | 18 | 27 | HX | 1860 | 1900 | 0.143 | 2.5 ppm | 17M9D7W | |||||||||||||||||||||||||||||||||
| 1 | 19 | 27 | HX | 1710.7 | 1754.3 | 0.151 | 2.5 ppm | 1M08G7D | |||||||||||||||||||||||||||||||||
| 1 | 2 | 27 | HX | 1710.7 | 1754.3 | 0.112 | 2.5 ppm | 1M08D7W | |||||||||||||||||||||||||||||||||
| 1 | 21 | 27 | HX | 1711.5 | 1753.5 | 0.148 | 2.5 ppm | 2M69G7D | |||||||||||||||||||||||||||||||||
| 1 | 22 | 27 | HX | 1711.5 | 1753.5 | 0.135 | 2.5 ppm | 2M69D7W | |||||||||||||||||||||||||||||||||
| 1 | 23 | 27 | HX | 1712.5 | 1752.5 | 0.155 | 2.5 ppm | 4M48G7D | |||||||||||||||||||||||||||||||||
| 1 | 24 | 27 | HX | 1712.5 | 1752.5 | 0.138 | 2.5 ppm | 4M47D7W | |||||||||||||||||||||||||||||||||
| 1 | 25 | 27 | HX | 1715 | 1750 | 0.148 | 2.5 ppm | 8M95G7D | |||||||||||||||||||||||||||||||||
| 1 | 26 | 27 | HX | 1715 | 1750 | 0.135 | 2.5 ppm | 8M95D7W | |||||||||||||||||||||||||||||||||
| 1 | 27 | 27 | HX | 1717.5 | 1747.5 | 0.148 | 2.5 ppm | 13M4G7D | |||||||||||||||||||||||||||||||||
| 1 | 28 | 27 | HX | 1717.5 | 1747.5 | 0.138 | 2.5 ppm | 13M4D7W | |||||||||||||||||||||||||||||||||
| 1 | 29 | 27 | HX | 1720 | 1745 | 0.155 | 2.5 ppm | 17M9G7D | |||||||||||||||||||||||||||||||||
| 1 | 3 | 27 | HX | 1720 | 1745 | 0.141 | 2.5 ppm | 17M9D7W | |||||||||||||||||||||||||||||||||
| 1 | 31 | 22H | HX | 824.7 | 848.2 | 0.2 | 2.5 ppm | 1M08G7D | |||||||||||||||||||||||||||||||||
| 1 | 32 | 22H | HX | 824.7 | 848.2 | 0.156 | 2.5 ppm | 1M08D7W | |||||||||||||||||||||||||||||||||
| 1 | 33 | 22H | HX | 825.5 | 847.5 | 0.244 | 2.5 ppm | 2M69G7D | |||||||||||||||||||||||||||||||||
| 1 | 34 | 22H | HX | 825.5 | 847.5 | 0.182 | 2.5 ppm | 2M68D7W | |||||||||||||||||||||||||||||||||
| 1 | 35 | 22H | HX | 826.5 | 846.4 | 0.206 | 2.5 ppm | 4M47G7D | |||||||||||||||||||||||||||||||||
| 1 | 36 | 22H | HX | 826.5 | 846.4 | 0.177 | 2.5 ppm | 4M47D7W | |||||||||||||||||||||||||||||||||
| 1 | 37 | 22H | HX | 829 | 844 | 0.204 | 2.5 ppm | 8M93G7D | |||||||||||||||||||||||||||||||||
| 1 | 38 | 22H | HX | 829 | 844 | 0.188 | 2.5 ppm | 8M92D7W | |||||||||||||||||||||||||||||||||
| 1 | 39 | 27 | HX | 706.5 | 713.5 | 0.21 | 2.5 ppm | 4M48G7D | |||||||||||||||||||||||||||||||||
| 1 | 4 | 27 | HX | 706.5 | 713.5 | 0.177 | 2.5 ppm | 4M47D7W | |||||||||||||||||||||||||||||||||
| 1 | 41 | 27 | HX | 709 | 711 | 0.216 | 2.5 ppm | 8M95G7D | |||||||||||||||||||||||||||||||||
| 1 | 42 | 27 | HX | 709 | 711 | 0.191 | 2.5 ppm | 8M93D7W | |||||||||||||||||||||||||||||||||
| Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
| 2 | 1 | 15C | CC | 2402.00000000 | 2480.00000000 | 0.0105000 | |||||||||||||||||||||||||||||||||||
| Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
| 3 | 1 | 15B | |||||||||||||||||||||||||||||||||||||||
| Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
| 4 | 1 | 15C | CC HC | 2412 | 2462 | 0.0773 | |||||||||||||||||||||||||||||||||||
| 4 | 2 | 15C | CC | 2402 | 2480 | 0.00596 | |||||||||||||||||||||||||||||||||||
| Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
| 5 | 1 | 15E | 38 CC HC | 5180 | 5240 | 0.02 | |||||||||||||||||||||||||||||||||||
| 5 | 2 | 15E | 38 CC HC ND | 5260 | 5320 | 0.032 | |||||||||||||||||||||||||||||||||||
| 5 | 3 | 15E | 38 CC HC ND | 5500 | 5700 | 0.027 | |||||||||||||||||||||||||||||||||||
| 5 | 4 | 15E | 38 CC HC | 5745 | 5825 | 0.015 | |||||||||||||||||||||||||||||||||||
| Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
| 6 | 1 | 15C | CC | 13.56000000 | 13.56000000 | ||||||||||||||||||||||||||||||||||||
some individual PII (Personally Identifiable Information) available on the public forms may be redacted, original source may include additional details
This product uses the FCC Data API but is not endorsed or certified by the FCC