BT4400 (IP Series) BT5400 (GPS Series) GSM/GPRS Modems Product Manual BlueTree Wireless BT4400 and BT5400 GSM/GPRS Modems Model: BT4400 and BT5400 Product Manual January 2005 UG-BT4400 & BT5400 CDMA V0.0 BlueTree Wireless BT4400 & BT5400 Product Manual 3 4 BlueTree Wireless BT4400 & BT5400 Product Manual V0.0 BlueTree Wireless Data, Inc. 2425 46th Avenue Lachine, QC, Canada H8T 3C9 Tel: +1 (514) 422-9110 Toll Free: 1-877-422-9110 www.bluetreewireless.com Copyright 2004/2005 by BlueTree Wireless Data, Inc. All Rights Reserved Printed in Canada BlueTree, the BlueTree logo, and BlueVue are trademarks of BlueTree Wireless Data, Inc. All other trademarks are the property of their respective owners. V0.0 BlueTree Wireless BT4400 & BT5400 Product Manual 5 Patents Portions of this product are covered by some or all of the following patents:
Declaration of Conformity FCC Compliance and Industry Canada Statement FCC ID: QWV-BTX400 Industry Canada: 4420A-BTX400 The device complies with Part 15 of FCC rules and with ICES-003 of Industry Canada Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference. 2. This device must accept any interference received, including interference that may cause undesired operation. Caution: Unauthorized modifications or changes not expressly approved by BlueTree Wireless Data, Inc. could void compliance with regulatory rules, and thereby your authority to use this equipment. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturer's instructions, may cause interference harmful to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. 6 BlueTree Wireless BT4400 & BT5400 Product Manual V0.0 Warning: Antenna must not exceed 3 dBi for Cellular band and 5dBi for PCS band. This device must be used in mobile configurations. The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 30 cm or 12 inches from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter. Users and Installers must be provided with antenna installation instruction and transmitter operating conditions for satisfying RF exposure compliance Liability Notice Safety While every effort has been made to achieve technical accuracy, information in this document is subject to change without notice and does not represent a commitment on the part of BlueTree Wireless Data, Inc., or any of its subsidies, affiliates, agents, licensors, or resellers. There are no warranties, express or implied, with respect to the content of this document. Do not operate the BlueTree Wireless Data BT4400 or BT5400 modem in areas near medical equipment, where blasting is in progress, where explosive atmospheres may be present, or near any equipment that may be susceptible to any form of radio interference. V0.0 BlueTree Wireless BT4400 & BT5400 Product Manual 7 8 BlueTree Wireless BT4400 & BT5400 Product Manual V0.0 Contents
Chapter 1: Introduction Welcome .................................................................................. 11 Customer Support ..................................................................... 11 Chapter 2: Product Description Overview.................................................................................. 13 Modem Features........................................................................ 13 Operational Description .............................................................. 15 Physical Description ................................................................... 16 Technical Specification ............................................................... 19 Chapter 3: Installation Requirements Installation ............................................................................... 21 Chapter 4: Installing The Modem Upacking the modem ................................................................. 25 Installing the SIM card ............................................................... 25 Mounting the modem ................................................................. 26 Installing the cellular antenna ..................................................... 26 Installing the GPS antenna ......................................................... 27 Connecting the data cables ......................................................... 29 Configuring the modem .............................................................. 30 Connecting to the wireless network using the serial port ................. 25 Connecting to the wireless network using the ethernetl port ............ 25 Appendix A: Warranty and Customer Support Warranty.................................................................................. 33 V0.0 BlueTree Wireless BT4400 & 5400 Product Manual 9
10 BlueTree Wireless BT4400 & 5400 Product Manual V0.0 Chapter 1: Introduction Welcome Thank you for choosing the BT4400/5400, BlueTrees GSM/GPRS wireless data modem. Customer Support Help desk Toll-free 1-877-422-9110 Phone
(514) 422-9110 Hours Email 09:00 - 17:00 Eastern Time support@bluetreewireless.com Sales desk Phone
(514) 422-9110 Hours Email 09:00 - 17:00 Eastern Time info@bluetreewireless.com Mail Fax Web BlueTree Wireless Data, Inc. 2425 46th Avenue Lachine, QC, Canada H8T 3C9
(514) 422-3338 www.bluetreewireless.com V0.0 BlueTree Wireless BT4400 & BT5400 Product Manual 11 12 BlueTree Wireless BT4400 & BT5400 Product Manual V0.0 Chapter 2: Product Description Overview The BT4400/5400 modem gives today's mobile organization the reliable, instant access to information that is critical for its teams. The unit is a fully integrated GSM modem, which supports the GPRS data service functionality to remote and mobile applications. These are designed for harsh environment installations and are tested to meet strict military and automotive standards. These modems are intended for use with a host platform such as a computer or remote data terminal unit. These modems also contain an embedded processor and the intelligence to transfer data from one source to another over the wireless network without the need for any additional computing device. BlueVue Device Manager software:
The modem package also includes BlueVue Device Manager software. The Device Manager application makes configuring and monitoring your modem simple and quick. With this software modem administrators can:
Monitor status information Provision modem on wireless network (Activation) Configure operating parameters Note: Refer to BlueVue Device Manager manual for more details. BlueTree offers two models of GSM wireless rugged modem:
BT4400 wireless modem - base model with TCP/IP capability. BT5400 wireless modem - GPS model with TCP/IP and positioning capabilities. Available Models Modem Features The BT4400/5400 modems offers the following features:
V0.0 BlueTree Wireless BT4400 & BT5400 Product Manual 13 GSM Dual-band GSM GPRS Supports both north american frequency bands: 850 and 1900 MHz Compatible with GPRS Wireless data services. Backward compatible with GSM protocols. Short Message Services
(SMS) Supports both mobile originate and mobile terminate text messaging 3 different data connection interfaces Serial/RS-232, Ethernet, and USB. Note: USB is not available on product release 1.0 TPC/IP Stack In-call diagnostic Serial-IP Remote configuration Remote firmware upgrade Remote access security Integrated GPS Receiver Stand-alone GPS Store and Forward Fully integrated TCP/IP protocols allowing the modem to connect autonomously to the packet network (internet). This feature enables capabilities such as: In-call diagnostic, Serial-
IP, stand-alone GPS, remote configuration, and remote firmware upgrade. Allows the user to get modem status information while in a data call, without interrupting the data session. Encapsulates data coming from the serial port into a TCP or UDP packet and sends it to a remote server on the packet network. Decapsulates IP packets coming from the network and sends raw data to the serial port. Using the BlueVue Device Manager, this feature allows the administrator to remotely configure or perform remote diagnostics on the modem. Note: For more information, refer to the BlueVue Device Manager manual. Using the BlueVue Device Manager, this feature allows the administrator to remotely upgrade the modems firmware. Note: For more information, refer to the BlueVue Device Manager manual. For remote configuration, the modem offers access protection through username and password authentication. Available on the BT5400 only, a Trimble GPS receiver is embedded into the modem for Automatic Vehicle Location (AVL). The modem can report this positioning data locally to any of the data interfaces (serial, ethernet, USB), or also remotely to a predefined server (see stand-alone). Available on the BT5400 only, this feature allows remote asset tracking by sending GPS data to a remote server without the need for a client application on the data terminal. Available on the BT5400 only, this feature allows GPS data storage. If a unit loses communication, the data being collected through GPS will be stored in memory and forwarded when communication is reestablished. Inputs and Outputs Not available on the product release 1.0. 14 BlueTree Wireless BT4400 & BT5400 Product Manual V0.0 Wireless connection modes The BT4400/5400 can connect to the wireless data network in three different ways:
Packet Data (GPRS): allows outgoing calls only using GPRS cellular protocols. It is intended for TCP/IP connections to the internet. GPRS allows speeds of up to 40Kbps. Circuit Switched Data (GSM)- allows for both outgoing and incoming calls using the circuit-switched GSM cellular protocol. It is intended for direct connections with a landline analog modem. Allows speeds of up to 9.6Kbps. Modem operating modes The BT4400/5400 modem can be set to operate in On-Demand mode, or in Always-ON mode. On-Demand mode being the factory default. Configuration of these modes, along with their rules, is done via BlueVue Device Manager or using straight AT commands. On-Demand: In this mode, the modem is not connected to the Wireless network. It awaits a connection trigger to connect. Types of connection triggers:
Dial command from the serial port resulting in a packet or circuit-
switched connection Incoming call from a remote modem resulting in a circuit-switched connection GPS report is ready to deliver to a remote destination resulting in a PPP connection via the packet-switched network. Always-ON: In this mode, the modem will attempt a PPP packet-
switched connection to the wireless network on power-up. If it fails it will keeps retrying indefinitely until it succeeds. Operational Description Physical Description Front View V0.0 BlueTree Wireless BT4400 & BT5400 Product Manual 15 Rear View Top View Bottom View LED indicators On the front plate of the modem, eight green LEDs are displayed: PWR, TX, RX, DTR, REG, ACT, LNK, and SER or GPS. Those eight indicators offer a user-
friendly means of inquiring the modems operating status. They are described in the table below. LED Label Full Name Table 1: LED description Color Corresponding State 1 2 3 PWR Power TX RX Transmit Receive OFF Flashing ON OFF Flashing OFF Flashing Modem is turned OFF. Modem failure. Modem is ON. Terminal is not transmitting data to modem. Terminal is transmitting data to modem. Terminal is not receiving data from modem. Terminal is receiving from modem. 16 BlueTree Wireless BT4400 & BT5400 Product Manual V0.0 LED Label Full Name Date Terminal Ready Registra tion DTR REG LNK RF link 4 5 6 7 ACT 8*
SER RF activity Serial mode 8*
GPS GPS Color Corresponding State OFF Flashing ON OFF Flashing ON OFF Flashing ON OFF Flashing OFF Flashing ON OFF Flashing ON No terminal is detected. Problem. Terminal host is detected. Network not found. Registered on network. Searching for network. Not in a call. In a circuit-switched call. In a packet-switched call. No transmit/receive from network. Transmitting/receiving data from network. AT command mode. On-demand serial IP mode. Always-on serial IP mode. Note: (Model BT4200 only) No position fix available. 2D position fix is available. 3D position fix is available. Note: (Model BT5200 only) Serial Port (DB9) The modems serial port is an RS232 DCE, compliant with EIA-232 standard. The connector used is DB9 female and is shown in the illustration below. Table 2: RS-232 connector pinout Pin number Name Description 1 2 3 4 5 6 DCD RXD TXD DTR GND DSR Data Carrier Detect Receive Data Transmit Data Direction Modem to PC Modem to PC PC to Modem Data Terminal Ready PC to Modem Ground Data Set Ready Common Modem to PC V0.0 BlueTree Wireless BT4400 & BT5400 Product Manual 17 Pin number Name Description 7 8 9 RTS CTS RI Request To Send Clear To Send Ring Indicator Direction PC to Modem Modem to PC Modem to PC USB Port (Type B) Ethernet Port (RJ-45) This feature is not supported on product version 1.0 The ethernet port of the modem is configured as shown in the illustration below. The ethernet port is compliant to EIA-568 standard, and requires a crossover cable to connect to host terminals. Paste Picture Here Table 3: Ethernet connector pinout A Pin number Name Description 1 2 3 4 5 6 7 8 TX+
TX-
RX+
N.C. N.C. RX-
N.C. N.C. Transmit +
Transmit Receive +
None None Receive -
None None Direction Modem to PC Modem to PC PC to Modem None None PC to Modem None None Input and Output Ports
(Digital & Analog I/O) This feature is not supported on product version 1.0 18 BlueTree Wireless BT4400 & BT5400 Product Manual V0.0 Power Connector The power interface (or power supply) connector is configured as described in the table below. The connector used for this application is a MiniFit 4-pin Molex connector. Table 4: Power connector pinout Pin number Name Description 1 2 3 4 GND POS IGN OUT Ground Power supply input 8 to 30 Vdc Ignition sense Not connected Technical Specifications V0.0 BlueTree Wireless BT4400 & BT5400 Product Manual 19 Category Specification Data Interface Connectors DB-9 female for serial RS232 (1200 to 115200 bps) USB Type B receptacle RJ-45 host female for Ethernet Cellular Antenna Connector TNC 50 ohm female GPS Antenna Connector SMA 50 ohm female Power Input 8.0 - 30VDC (nominal 12 VDC) Current Consumption @ 12 VDC Online: 150 mA (average), 300 mA (peak) Standby: 40 mA Ignition off: 1 mA Cellular RF specifications Effective Radiated Power 1.035W at 850 MHz 1.167W at 1900 MHz GPS specifications Mechanical Environmental Regulatory Receiver Sensitivity: -104 dBm 8 channels, 32 corrolators Protocols: NMEA 0183 v3.0, TSIP, TAIP Accuracy:
Horizontal: <6 meters (50%), <9 meters (90%) Altitude: <11 meters (50%), <18 meters (90%) Velocity: 0.06 m/sec. Frequency: 1575.42 MHz Receiver Sensitivity: -118 dBm Dimensions: 6.5 x 4.0 x 1.6 Weight: 400g (pounds) Body Material: aluminum extrusion Operating Temperature: -30 to +60 C Storing Temperature: -30 to +85 C Humidity: 95% non-condensing Shock: MIL 810F/202G Vibration: MIL 810F/202G Class I Division 2: Not Applicable FCC Part 15 Class B Industry Canada ICES-003 20 BlueTree Wireless BT4400 & BT5400 Product Manual V0.0 Chapter 3: Installation Requirements Chapter 3: Installation Requirements Installation Cellular antenna GPS antenna Before you install the modem you will need the following:
To comply to FCC and Industry Canada regulations, cellular antennas must meet the following specifications:
Maximum rated gain of 3dBi Cellular band and 5dBi for PCS band. Dual-band 850 & 1900 MHz Nominal 50 ohm impedance Male TNC connector VSWR less then 2.5:1 Warning: Antenna must not exceed 3 dBi for Cellular band and 5dBi for PCS band. This device must be used in mobile configurations. The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 30cm or 12 inches from all persons and must not be co-located or operated in conjunction with any other antenna or transmitter. Users and installers must be provided with antenna installation instruction and transmitter operating conditions for satisfying RF exposure compliance. Warning: Only approved antennas may be connected to the modem. Unauthorized antennas, modifications, or attachments could impair data quality, damage the modem, or result in the violation of FCC regulations. Active antenna with 3.3 volts preamplifier The selected GPS antenna must meet the following specifications:
Nominal 50 Ohms impedance Male SMA connector Frequency band: 1575 MHz Note: The GPS feature is only available on the BT5200 model only. Combined GPS and Cellular antennas are available. Contact your local representative for more details. V1.6 BlueTree Wireless BT4400 & BT5400 Product Manual 21 Chapter 3: Installation Requirements Serial cable Ethernet cable USB cable Power source If you are connecting to the modem via serial port, you will need a standards straight through RS-232 cable with DB9 male to DB9 female connectors. If you are connecting to the modem via the ethernet port, you will need a cross over Category 5, RJ-45 cable, compliant with EIA-568 standard. This feature is not supported on product version 1.0. You will need to provide a 12 Vdc nominal power source to the modem
(8Vdc to 30Vdc). Please see electrical specifications for more details. Mounting Hardware For mounting, the modem requires four #4 screws (3/16) pan or fillister head, as well as corresponding lock washers. Wireless network account Contact your wireless service provider and request a GSM account activation with the packet data (GPRS) service option. The service provider will provide you with a fully configured SIM
(Subscriber Identity Module) card that will contain the modems electronic account information. You will need to provide the service provider the Electronic Serial Number (ESN) of the modem you wish to activate. The ESN is located on a label under the modem. The wireless service provider should give you the following parameters for you to complete the activation:
Mobile Directory Number (MDN). This is the10-digit telephone number assigned to your unit, including the area code. Username/Password for packet network access. (Maybe blank for both values but confirm with your provider) APN (Access Point Name), name of internet gateway server in a GPRS network. Connects the GPRS network to the internet. Note: Keep a written record of the account information that your wireless service provider gives you. Store it in a secure location. You will need this information if required to re-enter the account information. 22 BlueTree Wireless BT4400 & BT5400 Product Manual V1.6 Chapter 3: Installation Requirements This page left intentionally V1.6 BlueTree Wireless BT4400 & BT5400 Product Manual 23 Chapter 3: Installation Requirements 24 BlueTree Wireless BT4400 & BT5400 Product Manual V1.6 Chapter 4: Installing the Modem Chapter 4: Installing the Modem Install the SIM (Subscriber Identity Module) card Installing the modem is a nine step process:
1. Unpacking the modem 2. 3. Mounting the modem 4. Installing the cellular antenna 5. Installing the GPS antenna (BT5400 model only) 6. Installing the power cable 7. Connecting the data cables 8. Configuring the modem 9. Connecting to the wireless network 1) Unpacking the Modem 2) Installing the SIM card When the modem arrives, check that the package contains the following items:
Quick Start Guide BT4400 or BT5400 modem 15-foot power cable with 2A in-line fuse Extra serial number label Any items missing from this list, please call your local representative. Before inserting the SIM card, be sure the power cable is disconnected from the modem. The SIM card might not be detected if inserted while the modem is already powered. Locate the SIMs push button on the front of the modem using the tip of a pen, push in the button until the SIM tray is ejected completely, remove SIM tray with your fingers, Install the SIM card into the tray with its golden pins facing up, Slide the SIM tray back into its position in the modem, with golden pins facing up, Using the tip of a pen, push the tray all the way until you feel it locking. V0.0 BlueTree Wireless BT4400 & BT5400 Product Manual 25 Chapter 4: Installing the Modem 3)Mounting the Modem 4) Installing the Cellular Antenna Place the modem in a location where you can connect the power, antenna and data cables (refer to mechanical dimensions). Cellular band antennas should be mounted more than 30 cm (12 inches) from other antennas. Do not install the antenna in a closed metallic enclosure (such as a cabinet or the trunk of a car). For safety reasons, mount the antenna at least 30 cm (12 inches) away from the body of a person. The length of the antenna cable may affect the signal strength. Choose the appropriate cable type and length refer to table below. Warning: Antenna must not exceed 7.5 dBi. This device must be used in mobile configurations. The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 30 cm or 12 inches from all persons and must not be co-located or operated in conjunction with any other antenna or transmitter. Users and installers must be provided with antenna installation instruction and transmitter operating conditions for satisfying RF exposure compliance. Recommended Cable type and maximum length Cable type Loss per 100 feet Recommended max length 8216 (RG58) 8267 (RG213) LMR-400 LMR-500 LMR-600 LMR-1200 31 dB 7.6 dB 3.9 dB 3.15 dB 2.5 dB 1.26 dB 20 ft. 40 ft. 60 ft. 80 ft. 100 ft. 140 ft. Installation procedure:
1. Thread the antenna cable through the vehicle so the cable can reach the front plate of the modem. 2. Connect the cable to the TNC connector finger tight. Do not use tools. Connect the cable here. 26 BlueTree Wireless BT4400 & BT5400 Product Manual V0.0 Chapter 4: Installing the Modem 5) Installing the GPS Antenna For BT5400 models only, follow these steps to install the GPS antenna:
1. Thread the antenna cable through the vehicle so the cable can reach the front plate of the modem. 2. Connect the cable to the SMA connector finger tight. Do not use tools. Connect the cable here. 6) Installing the Power Cable The modem includes a 15-foot power cable with 2A in-line fuse. Connects to modem. Connects to 12 volt DC power supply. Power cable connector As shown below, the power cable connects to the modem through a Molex type connector (MiniFit 4-pin). The ignition sense line (white wire) acts as an ON/OFF power switch. The modem will turn on when the ignition sense line is set between 8 and 30 volts DC. The modem will turn off if the ignition sense line is less than 5 volts DC. Pin designations for the connector are shown below. V0.0 BlueTree Wireless BT4400 & BT5400 Product Manual 27 Chapter 4: Installing the Modem Powering up the modem Pin Annotation Color Description 1 2 3 4 GND POS IGN OUT Black Red White Green Ground Power supply input 5 to 30 Vdc Ignition input Not used The Ignition Sense Line should not be connected directly to the battery. Note: Make sure that the antenna is connected to the modem before applying power. The ignition Sense Line should not be connected directly to the battery. Make sure that the antenna is connected to the modem before applying power To connect the power cable:
Connect the red wire directly to the batterys positive (+) terminal or to a source of 8-to-30Vdc. Connect the black wire directly to the batterys negative (-) terminal or to ground (GND). The white wire must be connected to either:
a) a switch for manually turning on and off the modem, b) the vehicles Accessory for position 2, for turning ON the modem without turning on the engine, the vehicles Accessory for position 3, for turning ON the modem only when the engine is turned on. c) 28 BlueTree Wireless BT4400 & BT5400 Product Manual V0.0 Chapter 4: Installing the Modem To test the power connection:
1. Check the modems LED indicators. If the PWR or Power indicator is turned on or if it flashes, the modem is powered. If the PWR or Power indicator is not turned on, review the installation procedures or see Troubleshooting section. If LED indicators are not accessible to the installer a personal 2. computer can be used to verify its functionality. Start BlueVue Device Manager, it will automatically detect the modem (refer to BlueVue Device Manager section). BlueVue Device Manager is not available initiate a Windows HyperTerminal session and execute the AT commands shown in Appendix C. 7) Connecting the Data Cables Connecting the Serial cable:
1. Connect one end of a serial cable to the modem at the connector labeled RS-232. 2. Connect the other end of the serial cable to an available connection on your terminal. Connecting the Ethernet cable:
1. Connect one end the ethernet cable to the modem at the connector labeled ETHERNET. V0.0 BlueTree Wireless BT4400 & BT5400 Product Manual 29 Chapter 4: Installing the Modem 8) Configuring the modem 9) Connecting to the wireless network using the serial port (DB9) Adding the modem 2. Connect the other end of the ethernet connection of your terminal. Connecting the USB cable:
This feature is not supported on product version 1.0 Activation on the wireless network Once the physical installation is complete, the modem should be configured for:
Operation mode and network connection setup This configuration is peformed using:
BlueVue Device Manager companion software, or through standard AT commands (refer to AT Command manual). Note: The following section is only required if you want to connect to the network using a PC/laptop with Windows 2000/XP. It is described here as an example of how a connection profile should be configured to work with the BT4400/5400 modems. To add a modem in Windows 2000 or XP 1. Click Start > Settings > Control Panel > Phone and Modem Options. 2. On the Phone and Modem Options box, click the Modems tab and then:
a) Click Add. b) Check the box labelled Dont detect my modem;... and then click Next. c) Select the Standard 33600 bps Modem and click Next. d) Select the COM port that the modem is attached to then click Next. e) Click Finish to complete the addition of the modem in Windows. f) Click the Modem tab and confirm that the Maximum Port Speed is set to 115,200. g) Click OK. The modem profile is now configured. 30 BlueTree Wireless BT4400 & BT5400 Product Manual V0.0 Creating the DUN profile 9) Connecting to the wireless network using the ethernet port
(RJ45) Chapter 4: Installing the Modem To create a Windows XP DUN connection:
1. Click Start > Settings > Control Panel > Network Connects > New Connection Wizard. 2. On the New Connection Wizard welcome box click Next. 3. On the Network Connection Type box select Connect to the Internet, and then click Next. 4. On the Getting Ready box select Set up my connection manually, and then click Next. 5. On the Internet Connection box select Connect to a dialup modem, and then click Next. 6. On the Select a Device box select the 33600bps modem and then click Next. 7. On the Connection Name box, type in a name for the connection
(for example: CDMA) and then click Next. 8. On the Phone Number to Dial box type the phone number, as supplied by your wireless service provider. For example, type #777 for 1xRTT packet data connections. 9. On the Internet Account Information box, type the username and password in the corresponding fields and then click Next. The DUN connection is now set up and ready to connect to the wireless network. Note: The following section is only required if you want to connect to the network using a PC/laptop with Windows 2000/XP. It is described here as an example of how a LAN connection between the PC and the BT4200/5200 modems is setup. The BT4400/5400 modem has a DHCP server continuously running on its RJ45 ethernet interface. As soon as a PC is connected to it, the modem will automatically assign and LAN IP address to the PC. When this is done, the user will see the following message on its PC monitor. V0.0 BlueTree Wireless BT4400 & BT5400 Product Manual 31 Chapter 4: Installing the Modem 32 BlueTree Wireless BT4400 & BT5400 Product Manual V0.0 Chapter 5: Troubleshooting Chapter 5: Troubleshooting Modem Help Issue Possible cause Suggestion Low or no network signal strength. PWR LED is flashing. The modem does not communicate with the network. CD LED is OFF. Cellular antenna is not properly connected to the modem. Check that the antenna cable is connected properly to the SMA connector labeled RF on the modem. No service. Check to see if you are within your service providers coverage area. Use BlueVue to read the signal strength. If no signal, then move to an area known to have a signal. Check if the phone number (and SID) are programmed into the modem. Check your authentication credentials. Check your password. PWR LED is OFF No power to the modem. Check to see if the fuse is not blown. Is the power connector plugged securely to the modem?
Check the 12 volts supply. Is it reversed?
Is the ignition sense cable connected:
White to +12 volts. Are you using the power cable supplied by BlueTree?
Modem is defective. Contact BlueTree technical support. Check if your application or BlueVue is running and using the modems COM port. Move your serial cable to the correct COM port on your computer. Use HyperTerminal or your application to change the baud rate of the COM port. DTR LED is OFF. DTR LED is ON but no response from modem. TX LED is flashing. RX LED if OFF. No software application is using the COM port. Serial cable attached to incorrect port. Serial port data speed is incorrect. Echo response is OFF or result code is OFF. Using HyperTerminal, enter ATE1Q0V1. BlueVue Help V0.0 BlueTree Wireless BT4400 & BT5400 Product Manual 33 Chapter 5: Troubleshooting Issue Possible cause Suggestion The Network Status Display shows a blank screen. Modem is powered off. Check modem's power cable. Modem's serial cable is disconnected from PC. Service is stopped. Check that the serial cable is connected to the proper COM port on your computer and the other end connected to MAIN. Go to BlueTree Modem Properties and select Service Control. Then click the Start button. The Network Status Display doesn't show the name of a service provider. No service is available. Check with your service provider. You are outside the network coverage area. Check your service provider's coverage map to verify if you have service in your immediate area. Your antenna is not installed correctly. Your signal is lost (you are in a tunnel or behind a building preventing the modem from receiving a signal) Your account has not been activated by your service provider. Another application cannot access the COM port used by the modem. BlueVue service is running and is currently using the COM port. Cannot establish a data connection. Your user profile has incorrect entries. Verify that your antenna cable is connected to the modem. Change your location. Check with your service provider. Open BlueVue and select the Tools menu. Click on Pause to pause the Agent and release the COM port. Go to the Connection Manager and open the profile. Ensure that you have the correct entries as supplied by your service provider. You are outside the network coverage area. Change your location to regain a received signal. Your account is not activated. Contact your service provider. Your signal is lost (you are in a tunnel or behind a building preventing the modem from receiving a signal). Change your location to regain a received signal BlueVue service is stopped Go to BlueTree Modem Properties page, select the Service Control tab and click the Start button. BlueVue Agent is paused. Resume BlueVue Agent. Information in the BlueVue screen takes time to be refreshed. This is normal behavior. Information from the modem takes a few moments to collect and process. Modem not detected using my USB-
Serial Adapter. Service is stopped because the USB-
Serial Adapter cable was inserted after Windows and BlueVue were started. Restart Windows or go to the BlueTree Modem Properties page and select Service Control. Click the Start button. Cannot close or exit BlueVue while disconnecting a data session. This is normal behavior. It takes a few moments for BlueVue to complete the disconnection process. 34 BlueTree Wireless BT4400 & BT5400 Product Manual V0.0 Issue Possible cause Incorrect COM port selected during installation. Suggestion Re-install BlueVue. Chapter 5: Troubleshooting Agent (service) will not start. BlueTreeStandard CDMA Modem is not installed in Windows. Another modem is installed using the same COM port as BlueTree CDMA Standard Modem Multiple BlueTree dial-up profiles displayed in Network Connections. A latency with Windows causes multiple profiles to be displayed. Incorrect dial-in number was entered. BlueVue displays: The remote computer did not respond BlueVue displays: Access was denied. The username and/or password is invalid. Open Control Panel, delete and then add BlueTree CDMA modem on the correct COM port. Re-install BlueVue or go to Start >
Settings > Control Panel > Phone and Modem Options and add BlueTree CDMA Standard Modem. Go to Start > Settings > Control Panel >
Phone and Modem Options and remove the modem configured with the same COM as BlueTrees. Open Start > Settings > Control Panel >
Administrative Tools > Event Viewer. In the Application section, check for any error events generated by BlueVue. If one exists, then read the information in the report. This will inform you of the possible problem. Press the F5 key to refresh the screen and remove the redundant connection profiles. Change the connection profile and re-
enter the dial-in number. e.g. #777 Connection profile contains incorrect network access credentials. Change the connection profile and enter new userid and password. V0.0 BlueTree Wireless BT4400 & BT5400 Product Manual 35 Chapter 5: Troubleshooting 36 BlueTree Wireless BT4400 & BT5400 Product Manual V0.0 Appendix A: Warranty and Customer Support Appendix A: Warranty and Customer Support Warranty Bluetree Wireless Data Inc. warrants the BT4400/5400 cellular modem against all defects in materials and workmanship for a period of one (1) year from the date of purchase. The sole responsibility of Bluetree Wireless Data Inc. under this warranty is limited to either repair or, at the option of Bluetree Wireless Data Inc., replacement of the cellular modem. There are no expressed or implied warranties, including those of fitness for a particular purpose or merchantability, which extend beyond the face hereof. Bluetree Wireless Data Inc. is not liable for any incidental or consequential damages arising from the use, misuse, or installation of the BT4240/5400 cellular modem. This warranty does not apply if the serial number label has been removed, or if the cellular modem has been subjected to physical abuse, improper installation, or modification. The unit is automatically registered for warranty at the date it is purchased and/or shipped. V0.0 BlueTree Wireless BT4400 & BT5400 Product Manual 37 Appendix A: Warranty and Customer Support This page intentionally left blank. 38 BlueTree Wireless BT4400 & BT5400 Product Manual V0.0