FCC ID: QDS-BRCM1055 802.11agn WLAN + Bluetooth PCIE Minicard

Congratulations, you and your MacBook Pro were made for each other. Say hello to your MacBook Pro. www.apple.com/macbookpro Built-in FaceTime HD camera Make video calls to any iPhone 4, new iPod touch, or Mac. Mac Help camera Finder Browse your files like you browse your music with Cover Flow. Mac Help finder Multi-Touch trackpad Scroll through files, adjust images, and enlarge text using just your fingers. Mac Help trackpad MacBook Pro Scroll Swipe Click anywhere Pinch and zoom Rotate Mac OS X Snow Leopard www.apple.com/macosx Time Machine Automatically back up and restore your les. Mac Help time machine Quick Look Instantly preview your les. Mac Help quick look Spotlight Find anything on your Mac. Mac Help spotlight Safari Experience the web with the fastest browser in the world. Mac Help safari iLife 11 www.apple.com/ilife iPhoto Turn your photos into something amazing. iPhoto Help photos iMovie Make a great-

looking movie in minutes. iMovie Help movie GarageBand Create a great-

sounding song with ease. GarageBand Help record Contents Chapter 1: Ready, Set Up, Go 9 Whats in the Box 9 Setting Up Your MacBook Pro 16 Putting Your MacBook Pro to Sleep or Shutting It Down Chapter 2: Life with Your MacBook Pro 20 Basic Features of Your MacBook Pro 22 Keyboard Features of Your MacBook Pro 24 Ports on Your MacBook Pro 26 Using the Multi-Touch Trackpad 30 Using the MacBook Pro Battery 31 Getting Answers Chapter 3: Boost Your MacBook Pro 37 Replacing the Hard Disk Drive Installing Additional Memory 44 Chapter 4: Problem, Meet Solution 51 Problems That Prevent You from Using Your MacBook Pro 56 Using Apple Hardware Test Contents 5 61 Keeping Your Software Up to Date 57 Problems with Your Internet Connection 60 Problems with AirPort Extreme Wireless Communication 62 Reinstalling the Software That Came with Your MacBook Pro 63 Using Disk Utility 64 Learning More, Service, and Support 66 Locating Your Product Serial Number Chapter 5: Last, but Not Least Important Safety Information Important Handling Information 68 73 75 Understanding Ergonomics 77 Apple and the Environment 78 Regulatory Compliance Information Looking for Something?

Index 84 6 Contents 1 Ready, Set Up, Go www.apple.com/macbookpro Mac Help Migration Assistant Your MacBook Pro is designed so that you can set it up quickly and start using it right away. If you have never used a MacBook Pro or are new to Mac computers, read this chapter for help getting started. Important: Read all the installation instructions (and the safety information starting on page 67) carefully before you first use your computer. If you are an experienced user, you may already know enough to get started. Make sure you look over the information in Chapter 2, Life with Your MacBook Pro, to find out about the new features of this MacBook Pro. Many answers to questions can be found on your computer in Mac Help. For information about using Mac Help, see Getting Answers on page 31. The latest information about your MacBook Pro is available on the Apple Support website at www.apple.com/support/macbookpro. Apple may release new versions and updates to its system software, so the images shown in this book may be slightly different from what you see onscreen. 8 Chapter 1 Ready, Set Up, Go Whats in the Box 60W MagSafe Power Adapter AC power cord Setting Up Your MacBook Pro Your MacBook Pro is designed so that you can set it up quickly and start using it right away. The following pages take you through the setup process, including these tasks:

Plugging in the 60W MagSafe Power Adapter Connecting cables and accessing a network Turning on your MacBook Pro Configuring a user account and other settings using Setup Assistant Setting up the Mac OS X desktop and preferences Chapter 1 Ready, Set Up, Go 9 Important: Remove the protective film around the 60W MagSafe Power Adapter before setting up your MacBook Pro. Step 1: Plug in the 60W MagSafe Power Adapter to provide power to the MacBook Pro and charge the battery. Make sure the AC plug is fully inserted into the power adapter and the electrical prongs on your AC plug are in their completely extended position. Insert the AC plug of your power adapter into a power outlet and the MagSafe connector into the MagSafe power port. As the MagSafe connector gets close to the port, youll feel a magnetic pull drawing it in. AC plug MagSafe connector MagSafe power port AC power cord To extend the reach of your power adapter, replace the AC plug with the AC power cord. First pull the AC plug up to remove it from the adapter, and then attach the included AC power cord to the adapter, making sure its seated firmly. When disconnecting the power adapter from an outlet or from the computer, pull the plug, not the cord. 10 Chapter 1 Ready, Set Up, Go When you first connect the power adapter to your MacBook Pro, an indicator light on the MagSafe connector starts to glow. An amber light indicates that the battery is charging. A green light indicates that the battery is fully charged. If you dont see a light, make sure the connector is seated properly and the power adapter is plugged in. Step 2: Connect to a wireless or wired network. To use a wireless network with the built-in AirPort Extreme technology, make sure the wireless base station is turned on and that you know the name of the network. After you turn on your MacBook Pro, Setup Assistant guides you through the connection process. For troubleshooting tips, see page 59. To use a wired connection, connect one end of an Ethernet cable to your MacBook Pro and the other end to a cable modem, DSL modem, or network. G Gigabit Ethernet port

(10/100/1000Base-T) Ethernet cable Chapter 1 Ready, Set Up, Go 11 Step 3: Press the power () button briefly to turn on your MacBook Pro. You hear a tone when you turn on the computer. Power button It takes the computer a few moments to start up. After it starts up, Setup Assistant opens automatically. If your computer doesnt turn on, see If your MacBook Pro doesnt turn on or start up on page 53. 12 Chapter 1 Ready, Set Up, Go Step 4: Configure your MacBook Pro with Setup Assistant. The first time you turn on your MacBook Pro, Setup Assistant starts. Setup Assistant helps you enter your Internet and email information and set up a user account on your MacBook Pro. If you already have a Mac, Setup Assistant can help you automatically transfer files, applications, and other information from your previous Mac using an Ethernet or wireless connection. See the next section, Migrating Information to Your MacBook Pro, for more information. If you dont intend to keep or use your other Mac, its best to deauthorize it from playing music, videos, or audiobooks that youve purchased from the iTunes Store. Deauthorizing a computer prevents any songs, videos, or audiobooks youve purchased from being played by someone else and frees up another authorization for use. For information about deauthorizing, choose iTunes Help from the Help menu in iTunes. Chapter 1 Ready, Set Up, Go 13 Migrating Information to Your MacBook Pro You can follow the prompts in Setup Assistant to migrate existing user accounts, files, applications, and other information from another Mac computer. You can do this with one of the following methods:

Using a FireWire cable to connect the two computers together and transfer the information Using an Ethernet cable connected directly between both computers, or connecting both computers to the same network Wirelesslydirectly between both computers, or with both computers on the same wireless network Before performing migration, use Software Update on your other Mac. The other Mac should have one of these versions of Mac OS X softwareeither Mac OS X v10.4.11 or Mac OS X v10.5.6 (or later). You can choose the items (user accounts, documents, movies, music, photos, and so on) that you want to migrate to your MacBook Pro. Important: Dont use the other Mac for anything else until the migration is complete. If you dont use Setup Assistant to transfer information when you first start up, you can do it later using Migration Assistant. If the connection is terminated during migration, you can resume the migration at a later time using Migration Assistant on your MacBook Pro and your other Mac. Go to the Applications folder, open Utilities, and double-click Migration Assistant. 14 Chapter 1 Ready, Set Up, Go Step 5: Customize the Mac OS X desktop and set preferences. Menu bar Help menu Spotlight search icon Finder icon Dock System Preferences icon Chapter 1 Ready, Set Up, Go 15 You can quickly customize the desktop using System Preferences. Choose Apple () > System Preferences from the menu bar or click the System Preferences icon in the Dock. System Preferences is your command center for most settings on your MacBook Pro. For more information, open Mac Help and search for System Preferences or for the specific preference you want to change. Putting Your MacBook Pro to Sleep or Shutting It Down When you finish working with your MacBook Pro, you can put it to sleep or shut it down. Putting Your MacBook Pro to Sleep If youll be away from your MacBook Pro for only a short time, put it to sleep. When the computer is in sleep, you can quickly wake it and bypass the startup process. To put your MacBook Pro to sleep, do one of the following:

m Close the display. m Choose Apple () > Sleep from the menu bar. m Press the power () button and click Sleep in the dialog that appears. m Choose Apple () > System Preferences, click Energy Saver, and set a sleep timer. NOTICE: Wait a few seconds until the sleep indicator light starts pulsing (indicating that the computer is in sleep and the hard disk has stopped spinning) before you move your MacBook Pro. Moving your computer while the hard disk is spinning can damage it, causing loss of data or the inability to start up from the hard disk. 16 Chapter 1 Ready, Set Up, Go To wake your MacBook Pro:

m If the display is closed, simply open it to wake your MacBook Pro. m If the display is already open, press the power () button or any key on the keyboard. When your MacBook Pro wakes from sleep, your applications, documents, and computer settings are exactly as you left them. Shutting Down Your MacBook Pro If you arent going to use your MacBook Pro for a couple of days or longer, its best to shut it down. The sleep indicator light goes on briefly during the shutdown process. To shut down your MacBook Pro, do one of the following:

m Choose Apple () > Shut Down from the menu bar. m Press the power () button and click Shut Down in the dialog that appears. If you plan to store your MacBook Pro for an extended period of time, see page 74 for information about how to prevent the battery from draining completely. Chapter 1 Ready, Set Up, Go 17 2 Life with Your MacBook Pro www.apple.com/macosx Mac Help Mac OS X Basic Features of Your MacBook Pro FaceTime HD camera Camera indicator light Microphone Built-in stereo speakers Battery indicator lights (side) Trackpad Sleep indicator light Infrared (IR) receiver Security slot Slot-loading SuperDrive Power button 20 Chapter 2 Life with Your MacBook Pro Built-in FaceTime HD camera and camera indicator light Use the included FaceTime application to make video calls to other FaceTime users (on any iPhone 4, new iPod touch, or Mac with FaceTime), take pictures with Photo Booth, or capture video with iMovie. The indicator light glows when the FaceTime HD camera is operating. Built-in microphone Capture sounds with the microphone (located above the Esc key on your keyboard) or talk with friends live over the Internet using FaceTime or iChat. Built-in stereo speakers Listen to music, movies, games, and multimedia files. Built-in battery and battery indicator lights Use battery power when youre away from a power outlet. Press the battery button to activate indicator lights that show the remaining battery charge. Trackpad Click or double-click anywhere on the trackpad. Touch the trackpad with one or more fingers to move the pointer and use Multi-Touch gestures (described on page 26). Sleep indicator light A white light pulses when the MacBook Pro is in sleep. Infrared (IR) receiver Use an Apple Remote (available separately) with the IR receiver to control Front Row and Keynote on your MacBook Pro from up to 30 feet (9.1 meters) away. Security slot Attach a lock and cable (available separately) to prevent theft. Slot-loading SuperDrive This optical drive reads and writes standard-size CDs and DVDs. Power button Turn your MacBook Pro on or off, or put it to sleep. Chapter 2 Life with Your MacBook Pro 21 Keyboard Features of Your MacBook Pro Function (fn) key Expos key Dashboard key Media keys C Media Eject key esc F1 F2 F3 F4 F5 F6 F7 F8 F9 F10 F11 F12 Brightness keys Keyboard illumination keys Mute key

- Volume keys 22 Chapter 2 Life with Your MacBook Pro Function (fn) key Hold down this key to activate customized actions assigned to the function keys

(F1 to F12). To learn how to customize function keys, choose Help > Mac Help from the menu bar and search for function keys. Brightness keys (F1, F2)

) or decrease (

) the brightness of the screen. Increase (

Expos key (F3) Open Expos for quick access to all your open windows. Dashboard key (F4) Open Dashboard to access your widgets. o Keyboard illumination keys (F5, F6) Increase (o) or decrease () the brightness of the keyboard illumination. Media keys (F7, F8, F9)

), play or pause (), or fast-forward (

Rewind (

Mute key (F10) Mute the sound coming from the built-in speakers or audio out port.

) a song, movie, or slideshow.

- Volume keys (F11, F12) Increase (-) or decrease () the volume of the sound coming from the built-in speakers or audio out port. Media Eject key Hold down this key to eject a disc thats not in use. You can also eject a disc by dragging its desktop icon to the Trash. C Chapter 2 Life with Your MacBook Pro 23 Ports on Your MacBook Pro G Gigabit Ethernet port Thunderbolt port SDXC card slot MagSafe power port H FireWire 800 port d USB 2.0 ports f Audio out port 24 Chapter 2 Life with Your MacBook Pro MagSafe power port Plug in the included 60W MagSafe Power Adapter to recharge the MacBook Pro battery. G Gigabit Ethernet port Connect to a high-speed Ethernet network, a DSL or cable modem, or another computer. The Ethernet port automatically detects Ethernet devices and doesnt require an Ethernet crossover cable. H FireWire 800 port d Connect external devices, such as digital video cameras and storage devices. Thunderbolt port (high-speed data, video, and audio) Connect Thunderbolt-compatible devices for high-speed data transfer, or connect an external display that uses Mini DisplayPort. You can purchase adapters to connect displays that use DVI, HDMI, or VGA. Two USB (Universal Serial Bus) 2.0 ports Connect an iPod, iPhone, mouse, keyboard, printer, digital camera, disk drive, joystick, modem, and more to your MacBook Pro. SDXC card slot Easily transfer photos, videos, and data to and from your MacBook Pro with an SD or SDXC card. f Audio out port Connect external speakers, headphones (including iPhone), or digital audio equipment. You can specify audio analog line in functionality, to support line-level microphones and audio equipment, by selecting Audio In in the Sound pane of System Preferences. Note: Adapters and other accessories are sold separately at www.apple.com/store or your local Apple Retail Store. Chapter 2 Life with Your MacBook Pro 25 Using the Multi-Touch Trackpad Use the trackpad to move the pointer and to perform a variety of Multi-Touch gestures. Unlike typical trackpads, the entire MacBook Pro trackpad is a button, and you can click anywhere on the trackpad. To enable Multi-Touch gestures, view instructional videos of the gestures, and set other trackpad options, choose Apple () > System Preferences, and then click Trackpad. Here are ways to use your MacBook Pro trackpad:

Two-finger scrolling lets you drag to scroll quickly up, down, or sideways in the active window. This option is on by default. 26 Chapter 2 Life with Your MacBook Pro Secondary clicking or right-clicking lets you access shortcut menu commands. To set up two-finger secondary-clicking anywhere on the trackpad, select Secondary Click under the Two Fingers option in Trackpad preferences. To set up a one-finger secondary-click zone in the bottom left or right corner of the trackpad, select Secondary Click under the One Finger option in Trackpad preferences. Secondary click zone Note: You can also secondary click by holding down the Control key while you click. Chapter 2 Life with Your MacBook Pro 27 The following trackpad gestures work in certain applications. When you perform these gestures, slide your fingers lightly on the surface of the trackpad. For more information, see Trackpad preferences or choose Help > Mac Help and search for trackpad. Two-finger pinching lets you zoom in or out on PDFs, images, photos, and more. Two-finger rotating lets you rotate photos, pages, and more. 28 Chapter 2 Life with Your MacBook Pro Three-finger swiping lets you rapidly page through documents, move to the previous or next photo, and more. Four-finger swiping works in the Finder and all applications. Swiping four fingers to the left or right activates Application Switcher so you can cycle through open applications. Swiping four fingers up or down causes Expos to show the desktop or display all open windows. To enable or disable any of the gestures, choose Apple () > System Preferences, and then click Trackpad. Click the checkboxes to turn the gestures on or off. Chapter 2 Life with Your MacBook Pro 29 Using the MacBook Pro Battery When the MagSafe power adapter isnt connected, your MacBook Pro draws power from its built-in battery. The length of time that you can run your MacBook Pro varies, depending on the applications you use and the external devices connected to your MacBook Pro. Turning off features such as AirPort Extreme or Bluetooth wireless technology and reducing screen brightness can help conserve battery chargefor example, when youre traveling by air. Many of your system preferences are automatically set to optimize battery life. You can determine the charge remaining in the battery by looking at the eight battery level indicator lights on the left side of your MacBook Pro. Press the button next to the lights, and the lights glow briefly to show how much charge remains in the battery. Important: If only one indicator light is on, very little charge is left. If no lights are on, the battery is completely drained and the MacBook Pro wont start up unless the power adapter is connected. Plug in the power adapter to let the battery recharge. For more information about battery indicator lights, see page 55. You can also check the amount of battery charge remaining by viewing the

) status icon in the menu bar. The battery charge level displayed is based Battery (

on the amount of power left in the battery with the applications, peripheral devices, and system settings youre currently using. To conserve battery power, close applications and disconnect peripheral devices not in use, and adjust your Energy Saver settings. For more information about battery conservation and performance tips, go to www.apple.com/batteries/notebooks.html. 30 Chapter 2 Life with Your MacBook Pro Charging the Battery When the power adapter that came with your MacBook Pro is connected, the battery recharges whether the computer is on, off, or in sleep. The battery recharges more quickly, however, when the computer is off or in sleep. The battery in your MacBook Pro can be replaced only by an Apple Authorized Service Provider or an Apple Retail Store. Getting Answers Much more information about using your MacBook Pro is available in Mac Help on your computer and on the Internet at www.apple.com/support/macbookpro. To get Mac Help:

1 Click the Finder icon in the Dock (the bar of icons along the edge of the screen). 2 Click the Help menu in the menu bar and do one of the following:

a Type a question or term in the Search field, and select a topic from the list of results or select Show All Results to see all topics. b Choose Mac Help to open the Mac Help window, where you can click links or type a search question. Chapter 2 Life with Your MacBook Pro 31 More Information For more information about using your MacBook Pro, see the following:

See Chapter 3, Boost Your MacBook Pro on page 35. Chapter 4, Problem, Meet Solution on page 49. To learn about Installing memory Troubleshooting your MacBook Pro if you have a problem Finding service and support for your MacBook Pro Using Mac OS X Moving from a PC to a Mac Using iLife applications Changing system preferences Learning More, Service, and Support on page 64. Or go to the Apple Support site at www.apple.com/support/macbookpro. The Mac OS X website at www.apple.com/macosx. Or search for Mac OS X in Mac Help. Why youll love a Mac at www.apple.com/getamac/whymac. The iLife website at www.apple.com/ilife. Or open an iLife application, open Help for the application, and then type a question in the search field. System Preferences by choosing Apple (K) > System Preferences. Or search for system preferences in Mac Help. Open System Preferences and click Trackpad. Mac Help and search for keyboard. Using the trackpad Using the keyboard Using the FaceTime HD camera Mac Help and search for camera. Using AirPort Extreme wireless technology The AirPort Support page at www.apple.com/support/airport. 32 Chapter 2 Life with Your MacBook Pro To learn about Using Bluetooth wireless technology See The Bluetooth Support page at www.apple.com/support/

bluetooth. Or open the Bluetooth File Exchange application, located in the Utilities folder within the Applications folder, and choose Help > Bluetooth Help. Mac Help and search for battery. Mac Help and search for printing. Caring for the battery Connecting a printer FireWire and USB connections Mac Help and search for FireWire or USB. Mac Help and search for Internet. Connecting to the Internet Using the Thunderbolt port Mac Help and search for Thunderbolt. Connecting an external display Mac Help and search for display port. Front Row Burning a CD or DVD Specifications Mac Help and search for Front Row. Mac Help and search for burn disc. The Specifications page at www.apple.com/support/specs. Or open System Profiler by choosing Apple (K) > About This Mac from the menu bar, and then click More Info. The Apple website at www.apple.com. The Mac App Store (available in Mac OS X v10.6.6 or later). The Apple Support website at www.apple.com/support. Apple news Software downloads Instructions, technical support, and manuals for Apple products Chapter 2 Life with Your MacBook Pro 33 3 Boost Your MacBook Pro www.apple.com/store Mac Help RAM This chapter provides information and instructions for upgrading the hard disk drive and installing additional memory in your MacBook Pro. WARNING: Apple recommends that you have an Apple-certified technician install replacement drives and memory. Consult the service and support information that came with your computer for information about how to contact Apple for service. If you attempt to install a replacement drive or memory and damage your equipment, such damage is not covered by the limited warranty on your computer. The battery in your MacBook Pro is not user-replaceable. If you think your battery needs to be replaced, contact an Apple Retail Store or an Apple Authorized Service Provider. 36 Chapter 3 Boost Your MacBook Pro Replacing the Hard Disk Drive You can upgrade the hard disk drive in your MacBook Pro. The hard disk drive is located next to the built-in battery when you open the back of your MacBook Pro. The replacement drive must be a 2.5-inch drive with a Serial ATA (SATA) connector. Important: Apple recommends that you back up the data on your hard disk drive before removing and replacing it. Apple is not responsible for any lost data. To replace the hard disk drive in your MacBook Pro:

1 Shut down your MacBook Pro. Disconnect the power adapter, Ethernet cable, USB cables, security lock, and any other cables connected to the MacBook Pro to prevent damaging the computer. WARNING: The internal components of your MacBook Pro can be warm. If you have been using your MacBook Pro, wait 10 minutes after shutting down to let the internal components cool before continuing. 2 Turn over your MacBook Pro and remove the ten (10) screws that secure the bottom case. Remove the shorter screws at the angles shown in the illustration. Lift off the case and place it to the side. Chapter 3 Boost Your MacBook Pro 37 Important: Because the screws are different lengths, note the screw lengths and locations so you can replace the screws correctly. Put them aside in a safe place. Long Short Important: When you remove the bottom case, you expose sensitive internal components. Avoid touching anything other than the hard drive assembly when you remove or add a hard disk drive. 38 Chapter 3 Boost Your MacBook Pro 3 Touch a metal surface inside the computer to discharge any static electricity from your body. Chapter 3 Boost Your MacBook Pro 39 4 Locate the bracket at the top of the drive. Use a Phillips screwdriver to loosen the two captive screws that hold the bracket in place. Put the bracket aside in a safe place. 5 Using the pull tab, gently tilt up the drive. Bracket Pull tab 40 Chapter 3 Boost Your MacBook Pro 6 Hold the drive by its sides and gently pull the connector on the left side of the drive to disconnect it. Dont press the drive between your fingers, and avoid touching the circuitry on the underside of the drive. The connector is attached to a cable and remains in the hard disk drive bay. Important: There are four (4) mounting screws on the sides of your hard disk drive. If your replacement drive doesnt include mounting screws, remove the ones from your old drive and mount them on the replacement drive before you install it. Mounting screws 7 Attach the connector to the left side of the replacement drive. Chapter 3 Boost Your MacBook Pro 41 8 Insert the replacement drive at an angle, making sure the mounting screws are seated properly. 9 Replace the bracket and tighten the screws. 42 Chapter 3 Boost Your MacBook Pro 10 Replace the bottom case. Replace and tighten the ten screws you removed in step 2 in their proper locations, making sure to insert the shorter screws at the angles shown in the illustration. Long Short For information about installing Mac OS X and bundled applications, see Reinstalling the Software That Came with Your MacBook Pro on page 62. Chapter 3 Boost Your MacBook Pro 43 Installing Additional Memory Your computer has two memory slots that you access by removing the bottom case. Your MacBook Pro comes with a minimum of 4 gigabytes (GB) of 1333 MHz Double Data Rate (DDR3) Synchronous Dynamic Random-Access Memory (SDRAM) installed. Each memory slot can accept an SDRAM module that meets the following specifications:

Double Data Rate Small Outline Dual Inline Memory Module (DDR3) format 30 mm (1.18 inches) 204-pin 2 GB or 4 GB PC3-10600S DDR3 1333 MHz Type RAM You can add two 4 GB memory modules for a maximum of 8 GB of memory. For best performance, fill both memory slots and install an identical memory module in each slot. To install memory in your MacBook Pro:

1 Follow steps 1 and 2 beginning on page 37 to remove the bottom case. Important: When you remove the bottom case, you expose sensitive internal components, which can be affected by static electricity. 2 Before touching the memory assembly, discharge any static electricity from your body by touching a metal surface inside the computer. 44 Chapter 3 Boost Your MacBook Pro 3 Push the levers on the sides of the memory module outward to release the module from the memory card slot. The memory pops up at an angle. Before removing it, make sure you see the half-circle notches. If you dont, try pushing the levers outward again. Notches Chapter 3 Boost Your MacBook Pro 45 4 Hold the memory module by its notches and remove it from the slot. 5 Remove the other memory module. Important: Hold the memory modules by their edges, and do not touch the gold connectors. 6 Insert the new memory module in the slot:

a Align the notch on the gold edge of the module with the notch in the lower memory slot. b Tilt the card and push the memory into the slot. c Use two fingers with firm, even pressure to push down on the memory module. You should hear a click when the memory is inserted correctly. d Repeat to install an additional memory module in the top slot. Press down on the module to make sure it is level. 46 Chapter 3 Boost Your MacBook Pro Notches Follow the instructions for replacing the bottom case in step 10 on page 43. Chapter 3 Boost Your MacBook Pro 47 Making Sure Your MacBook Pro Recognizes the New Memory After installing additional memory in your MacBook Pro, check whether the computer recognizes the new memory. To check the computers memory:

1 Start up your MacBook Pro. 2 When you see the Mac OS X desktop, choose Apple () > About This Mac. For a detailed breakdown of the memory installed in your computer, open System Profiler by clicking More Info, and then click Memory. If your MacBook Pro doesnt recognize the memory or doesnt start up correctly, confirm that the memory you installed is compatible with your MacBook Pro and that it's installed correctly. 48 Chapter 3 Boost Your MacBook Pro 4 Problem, Meet Solution www.apple.com/support Mac Help help Occasionally you may have problems while working with your MacBook Pro. Read on for troubleshooting tips to try when you have a problem. You can also find more troubleshooting information in Mac Help and on the MacBook Pro Support website at www.apple.com/support/macbookpro. If you experience a problem with your MacBook Pro, theres usually a simple and quick solution. Think about the conditions that led up to the problem. Making a note of things you did before the problem occurred will help you narrow down possible causes and find the answers you need. Things to note include:

The applications you were using when the problem occurred. Problems that occur only with a specific application might indicate that the application is not compatible with the version of the Mac OS installed on your computer. Any new software that you installed, especially software that added items to the System folder. Any hardware that you installed, such as additional memory or a peripheral. 50 Chapter 4 Problem, Meet Solution Problems That Prevent You from Using Your MacBook Pro If your MacBook Pro doesnt respond or the pointer doesnt move On rare occasions, an application might freeze on the screen. Mac OS X provides a way to quit a frozen application without restarting your computer. To force an application to quit:

1 Press Command (x)-Option-Esc or choose Apple () > Force Quit from the menu bar. The Force Quit Applications dialog appears with the application selected. 2 Click Force Quit. The application quits, leaving all other applications open. If you need to, you can also restart the Finder from this dialog. Next, save your work in any open applications and restart the computer to make sure the problem is entirely cleared up. If the problem occurs frequently, choose Help > Mac Help from the menu bar at the top of the screen. Search for the word freeze to get help for times when the computer freezes or doesnt respond. If the problem occurs only when you use a particular application, check with the applications manufacturer to see if it is compatible with your computer. To get support and contact information for the software that came with your MacBook Pro, go to www.apple.com/guide. If you know an application is compatible, you might need to reinstall your computers system software. See Installing Mac OS X on page 62. Chapter 4 Problem, Meet Solution 51 If your MacBook Pro freezes during startup, or you see a flashing question mark, or the screen is dark and the sleep indicator light is glowing steadily (not in sleep) The flashing question mark usually means that the computer cant find the system software on the hard disk or any disks attached to the computer. Wait a few seconds. If the computer doesnt start up, shut it down by holding down the power () button for about 8 to 10 seconds. Disconnect all external peripherals and try restarting by pressing the power () button while holding down the Option key. When your computer starts up, click the hard disk icon, and then click the right arrow. After the computer starts up, open System Preferences and click Startup Disk. Select a local Mac OS X System folder. If that doesnt work, try using Disk Utility to repair the disk:

Insert the Mac OS X Install DVD into your computer. Restart your computer and hold down the C key as it starts up. When prompted, choose your preferred language. When the next screen appears, choose Disk Utility from the Utilities menu in the menu bar. When Disk Utility opens, follow the instructions in the First Aid pane to see if Disk Utility can repair the disk. If using Disk Utility doesnt help, you might need to reinstall your computers system software. See Installing Mac OS X on page 62. 52 Chapter 4 Problem, Meet Solution If your MacBook Pro doesnt turn on or start up Try the following suggestions in order until your computer turns on:

Make sure the power adapter is plugged into the computer and into a functioning power outlet. Be sure to use the 60W MagSafe Power Adapter that came with your MacBook Pro. If the power adapter stops charging and you dont see the indicator light on the power adapter turn on when you plug in the power cord, try unplugging and replugging the power cord to reseat it. Check whether the battery needs to be recharged. Press the small button on the left side of your computer. You should see one to eight lights indicating the batterys level of charge. If a single indicator light is on, connect your power adapter to recharge. For more information about battery indicator lights, see page 55. If the problem persists, reset the MacBook Pro power manager (while still preserving your files) by pressing the left Shift key, left Option (alt) key, left Control key, and the power () button simultaneously for five seconds until the computer restarts. If you recently installed additional memory, make sure that it is correctly installed and is compatible with your computer. See whether removing it and reinstalling the old memory allows the computer to start up (see page 44). Press the power () button and immediately hold down the Command (x), Option, P, and R keys simultaneously until you hear the startup sound a second time. This resets the parameter RAM (PRAM). If you still cant start up your MacBook Pro, see Learning More, Service, and Support on page 64 for information about contacting Apple for service. Chapter 4 Problem, Meet Solution 53 If the screen suddenly goes black or your MacBook Pro freezes Try restarting your MacBook Pro. 1 Unplug any devices that are connected to your MacBook Pro, except the power adapter. 2 Press the power () button to restart the system. 3 Let the battery charge to at least 10 percent before plugging in any external devices and resuming your work. To see how much the battery has charged, look at the Battery (

) status icon in the menu bar or check the battery indicator lights on the left side of your MacBook Pro. The screen might also darken if you have energy saver features set for the battery. If an audio device plugged into the audio port isnt working Unplug the audio device. Choose Apple () > System Preferences, and open Sound preferences. In the Input pane, specify whether you want the port to be used for Sound Input or Sound Output. Plug the audio device back in. Note: If youre running Windows on your MacBook Pro, the port supports only audio output. 54 Chapter 4 Problem, Meet Solution If you press the battery button, and all battery indicator lights flash five times quickly Your battery needs to be replaced. Contact an Apple Retail Store or an Apple Authorized Service Provider. If you press the battery button, and the battery indicator lights flash from left to right and then from right to left, five times in a row Your battery is not recognized. Contact an Apple Retail Store or an Apple Authorized Service Provider. If you forget your password You can reset your administrator password and passwords for all other accounts. 1 Insert the Mac OS X Install DVD. Then restart your computer and hold down the C key as it starts up. 2 When prompted, choose your preferred language. 3 When the next screen appears, choose Reset Password from the Utilities menu in the menu bar. Follow the onscreen instructions. If you have trouble ejecting a disc Quit any applications that might be using the disc and try again. If this doesnt work, restart the computer while holding down the trackpad. Chapter 4 Problem, Meet Solution 55 Using Apple Hardware Test If you suspect a problem with the MacBook Pro hardware, you can use the Apple Hardware Test application to help determine if there is a problem with one of the computers components, such as the memory or processor. To use Apple Hardware Test:

1 Disconnect all external devices from your computer except the power adapter. If you have an Ethernet cable connected, disconnect it. 2 Restart your MacBook Pro while holding down the D key. 3 When the Apple Hardware Test chooser screen appears, select the language you want to use. 4 Press the Return key or click the right arrow button. 5 When the Apple Hardware Test main screen appears (after about 45 seconds), follow the onscreen instructions. 6 If Apple Hardware Test detects a problem, it displays an error code. Make a note of the error code before pursuing support options. If Apple Hardware Test doesnt detect a hardware failure, the problem may be software related. If this procedure doesnt work, you can use Apple Hardware Test from the Applications Install DVD that came with your computer. For more information, see the Apple Hardware Test Read Me file on the Applications Install DVD. 56 Chapter 4 Problem, Meet Solution Problems with Your Internet Connection Your MacBook Pro has the Network Setup Assistant application to help walk you through setting up an Internet connection. Open System Preferences and click Network. Click the Assist me button to open Network Setup Assistant. If you have trouble with your Internet connection, you can try the steps in this section starting with Network Diagnostics. To use Network Diagnostics:

1 Choose Apple () > System Preferences. 2 Click Network and then click Assist me. 3 Click Diagnostics to open Network Diagnostics. 4 Follow the onscreen instructions. If Network Diagnostics cant resolve the problem, there may be a problem with the Internet service provider (ISP) you are trying to connect to, with an external device you are using to connect to your ISP, or with the server you are trying to access. You can try the following steps. Chapter 4 Problem, Meet Solution 57 Cable Modem, DSL, and LAN Internet Connections Make sure all modem cables are fully plugged in. Check the modem power cord, the cable from the modem to the computer, and the cable from the modem to the wall jack. Also check the cables and power supplies for Ethernet hubs and routers. Turn the modem off and on to reset the modem hardware Turn off your DSL or cable modem for a few minutes, and then turn it back on. Some ISPs recommend that you unplug the modems power cord. If your modem has a reset button, you can press it either before or after you turn the power off and on. Important: Instructions that refer to modems do not apply to LAN users. LAN users might have hubs, switches, routers, or connection pods that DSL and cable modem users do not have. LAN users should contact their network administrator rather than an ISP. PPPoE Connections If you are unable to connect to your Internet service provider using PPPoE (Point to Point Protocol over Ethernet), make sure you have entered the correct information in Network preferences. To check PPPoE settings:

1 Choose Apple () > System Preferences. 2 Click Network. 3 Click Add (+) at the bottom of the network connection services list, and choose PPPoE from the Interface pop-up menu. 58 Chapter 4 Problem, Meet Solution 4 Choose an interface for the PPPoE service from the Ethernet pop-up menu. Choose Ethernet if you are connecting to a wired network, or AirPort if you are connecting to a wireless network. 5 Enter the information you received from your service provider, such as the account name, password, and PPPoE service name (if your service provider requires it). 6 Click Apply to make the settings active. Network Connections Make sure the Ethernet cable is connected to your MacBook Pro and to the network. Check the cables and power supplies to your Ethernet hubs and routers. If you have two or more computers sharing an Internet connection, be sure that your network is set up properly. You need to know if your ISP provides only one IP address or if it provides multiple IP addresses, one for each computer. If only one IP address is provided, then you must have a router capable of sharing the connection, also known as network address translation (NAT) or IP masquerading. For setup information, check the documentation provided with your router or ask the person who set up your network. You can use an AirPort base station to share one IP address among multiple computers. For information about using an AirPort base station, check Mac Help or go to the AirPort Support website at www.apple.com/support/airport. If you cannot resolve the issue using these steps, contact your ISP or network administrator. Chapter 4 Problem, Meet Solution 59 Problems with AirPort Extreme Wireless Communication If you have trouble using AirPort Extreme wireless communication:

Make sure the computer or network you are trying to connect to is running and has a wireless access point. Make sure you have properly configured the software according to the instructions that came with your base station or access point. Make sure your MacBook Pro is within range of the other computer or the networks access point. Nearby electronic devices or metal structures can interfere with wireless communication and reduce this range. Repositioning or rotating the computer might improve reception. Check the AirPort (Z) status icon in the menu bar. Up to four bars appear, indicating signal strength. If the signal strength is weak, try changing your location. See AirPort Help (choose Help > Mac Help, and then choose Library > AirPort Help from the menu bar). Also see the instructions that came with the wireless device for more information. 60 Chapter 4 Problem, Meet Solution Keeping Your Software Up to Date You can connect to the Internet and automatically download and install the latest free software versions, drivers, and other enhancements from Apple. When youre connected to the Internet, Software Update checks to see if any updates are available for your computer. You can set your MacBook Pro to check for updates periodically, and then you can download and install updated software. To check for updated software:

1 Choose Apple () > System Preferences. 2 Click the Software Update icon and follow the onscreen instructions. For more information, search for Software Update in Mac Help. For the latest information about Mac OS X, go to www.apple.com/macosx. Chapter 4 Problem, Meet Solution 61 Reinstalling the Software That Came with Your MacBook Pro Use the software installation discs that came with your MacBook Pro to reinstall Mac OS X and any applications that came with your computer. Dont attempt to install an earlier version of Mac OS X on your computer. You can install Mac OS X without erasing the target volume, which saves your existing files and settings, or you can erase the volume first, which erases all your data and leaves the computer ready for you to reinstall Mac OS X and applications. Important: Apple recommends that you back up the data on your hard disk before restoring software. Apple is not responsible for any lost data. Installing Mac OS X To install Mac OS X:

1 Back up your important files. 2 Insert the Mac OS X Install DVD that came with your computer. 3 Double-click Install Mac OS X. 4 Follow the onscreen instructions. Note: To restore Mac OS X on your MacBook Pro to the original factory settings, you must first erase the volume you want to install on. You can do this during installation using Disk Utility. For instructions, see the Knowledge Base article at support.apple.com/kb/ht3910. 5 When the installation is complete, click Restart to restart your computer. 6 Follow the prompts in Setup Assistant to set up your user account. If you erase your hard disk during installation, you need to reinstall your applications;

see the following section. 62 Chapter 4 Problem, Meet Solution Reinstalling Applications If you erased your hard disk as part of reinstalling Mac OS X, you must reinstall the applications that came with your MacBook Pro, such as the iLife applications. To install the applications that came with your MacBook Pro:

1 Back up your important files. 2 Insert the Applications Install DVD that came with your MacBook Pro. 3 Double-click Install Bundled Software. 4 Follow the onscreen instructions. 5 When the installation is complete, click Close. Using Disk Utility You can use Disk Utility to repair, verify, or erase the MacBook Pro hard disk. To use Disk Utility:

1 Insert the Mac OS X Install DVD that came with your computer. 2 Double-click Install Mac OS X. 3 After selecting your language, choose Utilities > Open Disk Utility and then follow the instructions in the First Aid pane to see if Disk Utility can repair the disk. 4 Quit Mac OS X Installer. If using Disk Utility doesnt help, try reinstalling the MacBook Pro system software. See Reinstalling the Software That Came with Your MacBook Pro on page 62. Chapter 4 Problem, Meet Solution 63 Learning More, Service, and Support Your MacBook Pro does not have any user-serviceable parts, except the hard drive and the memory. If you need service, contact Apple or take your MacBook Pro to an Apple Authorized Service Provider. You can find more information about the MacBook Pro through online resources, onscreen help, System Profiler, or Apple Hardware Test. Online Resources For online service and support information, go to www.apple.com/support. Choose your country from the pop-up menu. You can search the AppleCare Knowledge Base, check for software updates, or get help from Apples discussion forums. The latest product specific information can be found at www.apple.com/support/macbookpro. Onscreen Help You can look for answers to your questions, as well as instructions and troubleshooting information, in Mac Help. Choose Help > Mac Help. System Profiler To get information about your MacBook Pro, use System Profiler. It shows you what hardware and software is installed, the serial number and operating system version, how much memory is installed, and more. To open System Profiler, choose Apple () > About This Mac from the menu bar and then click More Info. AppleCare Service and Support Your MacBook Pro comes with 90 days of technical support and one year of hardware repair warranty coverage at an Apple Retail Store or an Apple-authorized repair center, such as an Apple Authorized Service Provider. You can extend your coverage by purchasing the AppleCare Protection Plan. For information, go to www.apple.com/support/products or the website for your country listed below. 64 Chapter 4 Problem, Meet Solution If you need assistance, AppleCare telephone support representatives can help you with installing and opening applications, and basic troubleshooting. Call the support center number nearest you (the first 90 days are complimentary). Have the purchase date and your MacBook Pro serial number ready when you call. Note: Your 90 days of complimentary telephone support begins on the date of purchase. Telephone fees may apply. Country United States Australia Canada (English)

(French) Ireland New Zealand United Kingdom Phone 1-800-275-2273

(61) 1-300-321-456 1-800-263-3394

(353) 1850 946 191 00800-7666-7666

(44) 0844 209 0611 Website www.apple.com/support www.apple.com/au/support www.apple.com/ca/support www.apple.com/ca/fr/support www.apple.com/ie/support www.apple.com/nz/support www.apple.com/uk/support Telephone numbers are subject to change, and local and national telephone rates may apply. A complete list is available on the web:

www.apple.com/support/contact/phone_contacts.html Chapter 4 Problem, Meet Solution 65 Locating Your Product Serial Number Use one of these methods to find your computers serial number:

Turn over your MacBook Pro. The serial number is etched into the case near the hinge. Serial number Choose Apple () > About This Mac. Click the version number beneath the words Mac OS X to cycle through the Mac OS X version number, the build version, and the serial number. Click the Finder icon and open /Applications/Utilities/System Profiler. Click Hardware in the Contents pane. 66 Chapter 4 Problem, Meet Solution 5 Last, but Not Least www.apple.com/environment Mac Help ergonomics For your safety and that of your equipment, follow these rules for handling and cleaning your MacBook Pro and for working more comfortably. Keep these instructions handy for reference by you and others. NOTICE: Incorrect storage or use of your computer may void the manufacturers warranty. Important Safety Information WARNING: Failure to follow these safety instructions could result in fire, electric shock, or other injury or damage. Built-in battery Do not remove the battery from your MacBook Pro. The battery should be replaced only by an Apple Authorized Service Provider. Discontinue use of your MacBook Pro if it is dropped or appears crushed, bent, deformed, or damaged. Do not expose your MacBook Pro to extreme heat sources, such as radiators or fireplaces, where temperatures might exceed 212 F or 100 C. Proper handling The bottom of your MacBook Pro may become very warm during normal use. The MacBook Pro complies with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950-1). 68 Chapter 5 Last, but Not Least To operate the computer safely and reduce the possibility of heat-related injuries, follow these guidelines:

Set up your MacBook Pro on a stable work surface that allows for adequate air circulation under and around the computer. Do not operate your MacBook Pro on a pillow, blanket, or other soft material, because the material can block the airflow vents. Never place anything over the keyboard when operating your MacBook Pro. Do not push objects into the ventilation openings. If your MacBook Pro is on your lap and gets uncomfortably warm, remove it from your lap and place it on a stable work surface. Water and wet locations Keep your MacBook Pro away from sources of liquid, such as drinks, washbasins, bathtubs, shower stalls, and so on. Protect your MacBook Pro from dampness or wet weather, such as rain, snow, and fog. 60W MagSafe Power Adapter Use only the power adapter that came with your MacBook Pro, or an Apple-authorized power adapter that is compatible with this product. Make sure the AC plug or AC power cord is fully inserted into the power adapter before plugging the adapter into a power outlet. The power adapter may become very warm during normal use. The MagSafe Power Adapter complies with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950-1). Chapter 5 Last, but Not Least 69 To reduce the possibility of overheating the power adapter or of heat-related injuries, do one of the following:

Plug the power adapter directly into a power outlet. AC plug MagSafe connector MagSafe Power Adapter If youre using the AC power cord, place the power adapter on a desk, table, or on the floor in a well-ventilated location. AC power cord MagSafe connector MagSafe Power Adapter 70 Chapter 5 Last, but Not Least Disconnect the power adapter and disconnect any other cables if any of the following conditions exists:

You want to add memory or upgrade the hard disk drive. You want to clean the case (use only the recommended procedure described on page 74). The power cord or plug becomes frayed or otherwise damaged. Your MacBook Pro or power adapter is exposed to rain, excessive moisture, or liquid spilled into the case. Your MacBook Pro or power adapter has been dropped, the case has been damaged, or you suspect that service or repair is required. The MagSafe power port contains a magnet that can erase data on a credit card, iPod, or other device. To preserve your data, do not place these or other magnetically sensitive material or devices within 1 inch (25 mm) of this port. If debris gets into the MagSafe power port, remove it gently with a dry cotton swab. MagSafe power specifications:

Frequency: 50 to 60 Hz, single phase Line Voltage: 100 to 240 V Output Voltage: 16.5 V DC, 3.65 A Chapter 5 Last, but Not Least 71 Hearing damage Permanent hearing loss may occur if earbuds or headphones are used at high volume. You can adapt over time to a higher volume of sound that may sound normal but can be damaging to your hearing. If you experience ringing in your ears or muffled speech, stop listening and have your hearing checked. The louder the volume, the less time is required before your hearing could be affected. Hearing experts suggest that to protect your hearing:

Limit the amount of time you use earbuds or headphones at high volume. Avoid turning up the volume to block out noisy surroundings. Turn the volume down if you cant hear people speaking near you. High-risk activities This computer is not intended for use in the operation of nuclear facilities, aircraft navigation or communications systems, air traffic control systems, or for any other uses where the failure of the computer could lead to death, personal injury, or severe environmental damage. Laser Information for Optical Disc Drives WARNING: Making adjustments or performing procedures other than those specified in your equipments manual may result in hazardous radiation exposure. The optical disc drive in your computer contains a laser that is safe in normal use but that may be harmful to your eyes if disassembled. For your safety, have this equipment serviced only by an Apple Authorized Service Provider. 72 Chapter 5 Last, but Not Least Important Handling Information NOTICE: Failure to follow these handling instructions could result in damage to your MacBook Pro or other property. Operating environment Operating your MacBook Pro outside these ranges may affect performance:

Operating temperature: 50 to 95 F (10 to 35 C) Storage temperature: -4 to 113 F (-20 to 45 C) Relative humidity: 5% to 90% (noncondensing) Operating altitude: 0 to 10,000 feet (0 to 3048 meters) Turning on your MacBook Pro Never turn on your MacBook Pro unless all of its internal and external parts are in place. Operating the computer when parts are missing may be dangerous and may damage your computer. Carrying your MacBook Pro If you carry your MacBook Pro in a bag or briefcase, make sure that there are no loose items (such as paper clips or coins) that could accidentally get inside the computer through vent openings or the optical drive slot or get stuck inside a port. Also, keep magnetically sensitive items away from the MagSafe power port. Using connectors and ports Never force a connector into a port. When connecting a device, make sure the port is free of debris, that the connector matches the port, and that you have positioned the connector correctly in relation to the port. Chapter 5 Last, but Not Least 73 Using the optical drive The SuperDrive in your MacBook Pro supports standard 12 cm

(4.7 inch) discs. Irregularly shaped discs or discs smaller than 12 cm (4.7 inches) are not supported and can become lodged in the drive. Handling glass parts Your MacBook Pro contains glass components, including the display and trackpad. If they are damaged, dont use your MacBook Pro until it has been repaired by an Apple Authorized Service Provider. Storing your MacBook Pro If you are going to store your MacBook Pro for an extended period of time, keep it in a cool location (ideally, 71 F or 22 C) and discharge the battery to 50 percent or less. When storing your MacBook Pro for longer than five months, discharge the battery to approximately 50 percent. To maintain the capacity of the battery, recharge the battery to 50 percent every six months or so. Cleaning your MacBook Pro When cleaning the outside of your MacBook Pro and its components, first shut down your MacBook Pro and unplug the power adapter. Then use a damp, soft, lint-free cloth to clean the computers exterior. Avoid getting moisture in any openings. Do not spray liquid directly on the computer. Do not use aerosol sprays, solvents, or abrasives that might damage the finish. Cleaning the MacBook Pro screen To clean the MacBook Pro screen, first shut down your MacBook Pro and unplug the power adapter. Then dampen the included cleaning cloth with just water and wipe the screen. Do not spray liquid directly on the screen. 74 Chapter 5 Last, but Not Least Understanding Ergonomics Here are some tips for setting up a healthy work environment. Keyboard and Trackpad When you use the keyboard and trackpad, your shoulders should be relaxed. Your upper arm and forearm should form an angle that is slightly greater than a right angle, with your wrist and hand in roughly a straight line. This Not this Chapter 5 Last, but Not Least 75 Use a light touch when typing or using the trackpad and keep your hands and fingers relaxed. Avoid rolling your thumbs under your palms. This Not this Change hand positions often to avoid fatigue. Some computer users might develop discomfort in their hands, wrists, or arms after intensive work without breaks. If you begin to develop chronic pain or discomfort in your hands, wrists, or arms, consult a qualified health specialist. External Mouse If you use an external mouse, position the mouse at the same height as the keyboard and within comfortable reach. Chair An adjustable chair that provides firm, comfortable support is best. Adjust the height of the chair so your thighs are horizontal and your feet are flat on the floor. The back of the chair should support your lower back (lumbar region). Follow the manufacturers instructions for adjusting the backrest to fit your body properly. 76 Chapter 5 Last, but Not Least You might have to raise your chair so that your forearms and hands are at the proper angle to the keyboard. If this makes it impossible to rest your feet flat on the floor, you can use a footrest with adjustable height and tilt to make up for any gap between the floor and your feet. Or you can lower the desktop to eliminate the need for a footrest. Another option is to use a desk with a keyboard tray thats lower than the regular work surface. Built-in Display Adjust the angle of the display to optimize viewing in your environment. Do not force the display if you meet resistance. The display is not meant to open past 130 degrees. You can adjust the brightness of the screen when you take the computer from one work location to another, or if the lighting in your work area changes. More information about ergonomics is available on the web:

www.apple.com/about/ergonomics Apple and the Environment Apple Inc. recognizes its responsibility to minimize the environmental impacts of its operations and products. More information is available on the web:

www.apple.com/environment Chapter 5 Last, but Not Least 77 Regulatory Compliance Information FCC Compliance Statement This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. See instructions if interference to radio or television reception is suspected. Lutilisation de ce dispositif est autorise seulement aux conditions suivantes: (1) il ne doit pas produire de brouillage et (2) lutilisateur du dispositif doit tre prt accepter tout brouillage radiolectrique reu, mme si ce brouillage est susceptible de compromettre le fonctionnement du dispositif. Radio and Television Interference This computer equipment generates, uses, and can radiate radio-

frequency energy. If it is not installed and used properlythat is, in strict accordance with Apples instructionsit may cause interference with radio and television reception. This equipment has been tested and found to comply with the limits for a Class B digital device in accordance with the specifications in Part 15 of FCC rules. These specifications are designed to provide reasonable protection against such interference in a residential installation. However, there is no guarantee that interference will not occur in a particular installation. You can determine whether your computer system is causing interference by turning it off. If the interference stops, it was probably caused by the computer or one of the peripheral devices. If your computer system does cause interference to radio or television reception, try to correct the interference by using one or more of the following measures:

Turn the television or radio antenna until the interference stops. Move the computer to one side or the other of the television or radio. Move the computer farther away from the television or radio. Plug the computer into an outlet that is on a different circuit from the television or radio. (That is, make certain the computer and the television or radio are on circuits controlled by different circuit breakers or fuses.) If necessary, consult an Apple Authorized Service Provider or Apple. See the service and support information that came with your Apple product. Or consult an experienced radio/television technician for additional suggestions. Important: Changes or modifications to this product not authorized by Apple Inc. could void the EMC compliance and negate your authority to operate the product. This product has demonstrated EMC compliance under conditions that included the use of compliant peripheral devices and shielded cables (including Ethernet network cables) between system components. It is important that you use compliant peripheral devices and shielded cables between system components to reduce the possibility of causing interference to radios, television sets, and other electronic devices. Responsible party (contact for FCC matters only):

Apple Inc. Corporate Compliance 1 Infinite Loop, MS 26-A Cupertino, CA 95014 Wireless Radio Use This device is restricted to indoor use when operating in the 5.15 to 5.25 GHz frequency band. Cet appareil doit tre utilis lintrieur. Exposure to Radio Frequency Energy The radiated output power of the AirPort Extreme technology is below the FCC and EU radio frequency exposure limits. Nevertheless, it is advised to use the wireless equipment in such a manner that the potential for human contact during normal operation is minimized. FCC Bluetooth Wireless Compliance The antenna used with this transmitter must not be colocated or operated in conjunction with any other antenna or transmitter subject to the conditions of the FCC Grant. 78 Taiwan Wireless Statements Bluetooth Industry Canada Statement This Class B device meets all requirements of the Canadian interference-causing equipment regulations. Cet appareil numrique de la Class B respecte toutes les exigences du Rglement sur le matriel brouilleur du Canada. Industry Canada Statement Complies with the Canadian ICES-003 Class B specifications. Cet appareil numrique de la classe B est conforme la norme NMB-003 du Canada. This device complies with RSS 210 of Industry Canada. Bluetooth EuropeEU Declaration of Conformity This wireless device complies with the R&TTE Directive. EuropeEU Declaration of Conformity The equipment complies with the RF Exposure Requirement 1999/519/EC, Council Recommendation of 12 July 1999 on the limitation of exposure of the general public to electromagnetic fields (0 Hz to 300 GHz). Hereby, Apple Inc. declares that this 802.11a/b/g/n Mini-PCIe card is in compliance with the R&TTE Directive. Taiwan Class B Statement Complies with European Low Voltage and EMC Directives. See: www.apple.com/euro/compliance Japan VCCI Class B Statement Korea Warning Statements Singapore Wireless Certification 79 External USB Modem Information When connecting your MacBook Pro to the phone line using an external USB modem, refer to the telecommunications agency information in the documentation that came with your modem. ENERGY STAR Compliance As an ENERGY STAR partner, Apple has determined that standard configurations of this product meet the ENERGY STAR guidelines for energy efficiency. The ENERGY STAR program is a partnership with electronic equipment manufacturers to promote energy-

efficient products. Reducing energy consumption of products saves money and helps conserve valuable resources. This computer is shipped with power management enabled with the computer set to sleep after 10 minutes of user inactivity. To wake your computer, click the mouse or trackpad or press any key on the keyboard. For more information about ENERGY STAR, visit:

www.energystar.gov Disposal and Recycling Information This symbol indicates that your product must be disposed of properly according to local laws and regulations. When your product reaches its end of life, contact Apple or your local authorities to learn about recycling options. For information about Apples recycling program, go to www.apple.com/environment/recycling. European UnionDisposal Information The symbol above means that according to local laws and regulations your product should be disposed of separately from household waste. When this product reaches its end of life, take it to a collection point designated by local authorities. Some collection points accept products for free. The separate collection and recycling of your product at the time of disposal will help conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment. Trkiye Brasil: Informaes sobre descarte e reciclagem O smbolo indica que este produto e/ou sua bateria no devem ser descartadas no lixo domstico. Quando decidir descartar este produto e/ou sua bateria, faa-o de acordo com as leis e diretrizes ambientais locais. Para informaes sobre o programa de reciclagem da Apple, pontos de coleta e telefone de informaes, visite www.apple.com/br/environment. Battery Disposal Information Dispose of batteries according to your local environmental laws and guidelines. Deutschland: Dieses Gert enthlt Batterien. Bitte nicht in den Hausmll werfen. Entsorgen Sie dieses Gert am Ende seines Lebenszyklus entsprechend der mageblichen gesetzlichen Regelungen. Nederlands: Gebruikte batterijen kunnen worden ingeleverd bij de chemokar of in een speciale batterijcontainer voor klein chemisch afval (kca) worden gedeponeerd. 80 81 Looking for Something?

Index A AC plug 10 AC power adapter. See power adapter AC power cord 10 adapter, power. See power adapter AirPort Extreme connecting wirelessly 11 troubleshooting 60 using 32 AppleCare 64 Apple Hardware Test 56 Apple Remote 21 application freeze 51 applications FaceTime 21 Front Row 21, 33 iChat 21 iLife 32, 63 Keynote 21 Photo Booth 21 reinstalling 63 audio out port 25 84 Looking for Something?

B battery disposal 80 general information 30 indicator lights 21, 30, 55 location 21 performance 30 storing 74 blinking question mark 52 brightness keys 23 built-in battery 30 built-in speakers 21 button, power 12, 21 C cable modem 11 camera 21 camera indicator light 21 carrying your computer 73 changing desktop 15 password 55 System Preferences 15 checking memory 48 cleaning the screen 74 your computer 74 computer disposal 80 freezes 52 inventory 9 putting to sleep 16 shutting down 17 specifications 33 turning on 12 wont turn on 53 connecting to a network 11 conserving battery power 30 Control-click 27 controls. See keys cord, AC power 10 D Dashboard 23 desktop, customizing 15 discs ejecting 55 supported types 74 Disk Utility 63 display, external 25 See also screen disposing of batteries 80 disposing of your computer 80 Dock 31 downloading software 61 drive, optical 21 DSL modem 11 E ejecting a disc 55 Energy Saver preferences 30 environmental impact 77 ergonomics 75 Ethernet connecting to 11 port 25 Expos key 23 F F1 to F12 function keys 23 FaceTime application 21 FaceTime HD camera 21 factory settings 62 Fast-forward key 23 FireWire connections 33 port 25 flashing question mark 52 Force Quit 51 four-finger swiping 29 Front Row application 21, 33 frozen application 51 function (fn) key 23 G gestures, trackpad 26 H hand positions 75 hard disk drive 37 headphone port 25 Help, finding answers 31, 64 high-speed data transfer 25 high-speed USB 25 I iChat application 21 iLife applications 32, 63 infrared receiver (IR) 21 installation instructions hard disk drive 37 memory 44 overview 8 installing applications 63 Mac OS X 62 Internet connecting to 11 connection problems 57 inventory of items 9 IP address, sharing 59 IP masquerading 59 K keyboard ergonomics 75 features 22 illumination keys 23 See also keys Keynote application 21 keys brightness 23 Dashboard 23 Expos 23 function (fn) 23 keyboard illumination 23 media 23 Media Eject 23 mute 23 volume 23 L lights battery 21, 30, 55 sleep indicator 21 M Mac App Store 33 Mac Help 31 Mac OS X reinstalling 62 website 32 MagSafe power adapter. See power adapter MagSafe power port 10, 25 Media Eject key 23 media keys 23 memory checking 48 installing 44 specifications 44 Looking for Something?

85 microphone 21 migrating information 14 Migration Assistant 14 Mini DisplayPort technology 25 modem 11 mouse connect to USB port 25 ergonomics 76 See also trackpad Multi-Touch gestures 26 mute key 23 N network address translation

(NAT) 59 network connections 59 Network Diagnostics 57 Network Setup Assistant 57 number, serial 66 O online resources 64 optical drive about 21 supported disc size 74 P paging through documents using trackpad 29 password, resetting 55 Photo Booth application 21 pinching to zoom 28 Play/pause key 23 plug, AC 10 ports on MacBook Pro 25 power adapter port 25 safety tips 69 using 10 power button 12, 21 power cord 10 PPPoE connections 58 preferences. See System Preferences problems. See troubleshooting putting your computer to sleep 16 Q question mark, flashing 52 R RAM. See memory reinstalling applications 63 resetting your password 55 Rewind key 23 right-clicking 27 rotating objects using trackpad 28 S safety general instructions 68 handling information 73 power adapter 69 screen cleaning 74 goes black 54 setting brightness 23 scrolling with two fingers 26 SD card slot 25 SDRAM specifications 44 secondary clicking 27 security slot 21 Serial ATA (SATA) hard drive 37 serial number, locating 66 service and support 64 Setup Assistant 13, 14 shutting down 17 sleep mode indicator light 21 putting computer to sleep 16 slot-loading optical drive 21 software reinstalling 62 updating 61 Software Update preferences 61 speakers 21 specifications computer 33 hard disk drive 37 memory 44 SSD drive. See hard disk drive 86 Looking for Something?

Z zooming using the trackpad 28 Startup Disk preferences 52 stopping an application 51 the computer 17 storing the computer 74 SuperDrive about 21 supported disc sizes 74 support, technical 64 swiping to move quickly through documents 29 System Preferences customizing the desktop 15 Energy Saver 16, 30 Software Update 61 Startup Disk 52 System Profiler 64 T three-finger swiping 29 Thunderbolt port 25 trackpad about 21 gestures 26 troubleshooting AirPort 60 AppleCare 64 application freezes 51 battery indicator lights 55 computer freezes 51 computer wont turn on 53 display goes black 54 ejecting a disc 55 hardware problems 56 Internet connection 57 pointer wont move 51 PPPoE connections 58 reinstalling software 62 screen goes black 54 service and support 64 using Disk Utility 63 using Mac Help 31 turning on your computer 12 two-finger pinching 28 two-finger rotating 28 two-finger scrolling 26 typing position 75 U updating software 61 USB connections 33 ports 25 V video camera 21 video camera indicator light 21 video port 25 volume keys 23 W waking your computer 17 Looking for Something?

87 KK Apple Inc. 2011 Apple Inc. All rights reserved. Finder, the FireWire logo, and Multi-Touch are trademarks of Apple Inc. Under the copyright laws, this manual may not be copied, in whole or in part, without the written consent of Apple. AppleCare, Apple Store, and iTunes Store are service marks of Apple Inc., registered in the U.S. and other countries. Every effort has been made to ensure that the information in this manual is accurate. Apple is not responsible for printing or clerical errors. Apple 1 Infinite Loop Cupertino, CA 95014 408-996-1010 www.apple.com The Apple logo is a trademark of Apple Inc., registered in the U.S. and other countries. Use of the keyboard Apple logo

(Option-Shift-K) for commercial purposes without the prior written consent of Apple may constitute trademark infringement and unfair competition in violation of federal and state laws. Apple, the Apple logo, AirPort, AirPort Extreme, Cover Flow, Expos, FaceTime, FileVault, FireWire, GarageBand, iCal, iChat, iLife, iMovie, iPhone, iPhoto, iPod, iPod touch, iTunes, Keynote, Mac, MacBook, Mac OS, MagSafe, Photo Booth, Safari, Snow Leopard, Spaces, Spotlight, SuperDrive, and Time Machine are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. ENERGY STAR is a U.S. registered trademark. Intel, Intel Core, and Xeon are trademarks of Intel Corp. in the U.S. and other countries. The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Apple Inc. is under license. Other company and product names mentioned herein are trademarks of their respective companies. Mention of third-party products is for informational purposes only and constitutes neither an endorsement nor a recommendation. Apple assumes no responsibility with regard to the performance or use of these products. Manufactured under license from Dolby Laboratories. Dolby, Pro Logic, and the double-D symbol are trademarks of Dolby Laboratories. Confidential Unpublished Works, 19921997 Dolby Laboratories, Inc. All rights reserved. Simultaneously published in the United States and Canada.

Congratulations, you and your MacBook Pro were made for each other. Say hello to your MacBook Pro. www.apple.com/macbookpro Built-in FaceTime HD camera Make video calls to any iPhone 4, new iPod touch, or Mac. Mac Help camera Finder Browse your files like you browse your music with Cover Flow. Mac Help finder Multi-Touch trackpad Scroll through files, adjust images, and enlarge text using just your fingers. Mac Help trackpad MacBook Pro Scroll Swipe Click anywhere Pinch and zoom Rotate Mac OS X Snow Leopard www.apple.com/macosx Time Machine Automatically back up and restore your les. Mac Help time machine Quick Look Instantly preview your les. Mac Help quick look Spotlight Find anything on your Mac. Mac Help spotlight Safari Experience the web with the fastest browser in the world. Mac Help safari iLife 11 www.apple.com/ilife iPhoto Turn your photos into something amazing. iPhoto Help photos iMovie Make a great-

looking movie in minutes. iMovie Help movie GarageBand Create a great-

sounding song with ease. GarageBand Help record Contents Chapter 1: Ready, Set Up, Go 9 Whats in the Box 9 Setting Up Your MacBook Pro 16 Putting Your MacBook Pro to Sleep or Shutting It Down Chapter 2: Life with Your MacBook Pro 20 Basic Features of Your MacBook Pro 22 Keyboard Features of Your MacBook Pro 24 Ports on Your MacBook Pro 26 Using the Multi-Touch Trackpad 30 Using the MacBook Pro Battery 31 Getting Answers Chapter 3: Boost Your MacBook Pro 37 Replacing the Hard Disk Drive Installing Additional Memory 44 Chapter 4: Problem, Meet Solution 51 Problems That Prevent You from Using Your MacBook Pro 55 Using Apple Hardware Test Contents 5 56 Problems with Your Internet Connection 58 Problems with AirPort Extreme Wireless Communication 59 Keeping Your Software Up to Date 60 Reinstalling the Software That Came with Your MacBook Pro 62 Learning More, Service, and Support 64 Locating Your Product Serial Number 61 Using Disk Utility Chapter 5: Last, but Not Least Important Safety Information Important Handling Information 66 71 73 Understanding Ergonomics 75 Apple and the Environment 76 Regulatory Compliance Information Looking for Something?

Index 82 6 Contents 1 Ready, Set Up, Go www.apple.com/macbookpro Mac Help Migration Assistant Your MacBook Pro is designed so that you can set it up quickly and start using it right away. If you have never used a MacBook Pro or are new to Mac computers, read this chapter for help getting started. Important: Read all the installation instructions (and the safety information starting on page 72) carefully before you first use your computer. If youre an experienced user, you may already know enough to get started. Make sure you look over the information in Chapter 2, Life with Your MacBook Pro, to find out about the new features of this MacBook Pro. Many answers to questions can be found on your computer in Mac Help. For information about using Mac Help, see Getting Answers on page 31. The latest information about your MacBook Pro is available on the Apple Support website at www.apple.com/support/macbookpro. Apple may release new versions and updates to its system software, so the images shown in this book may be slightly different from what you see onscreen. 8 Chapter 1 Ready, Set Up, Go Whats in the Box 85W MagSafe Power Adapter AC power cord Setting Up Your MacBook Pro Your MacBook Pro is designed so that you can set it up quickly and start using it right away. The following pages take you through the setup process, including these tasks:

Plugging in the 85W MagSafe Power Adapter Connecting cables and accessing a network Turning on your MacBook Pro Configuring a user account and other settings using Setup Assistant Setting up the Mac OS X desktop and preferences Chapter 1 Ready, Set Up, Go 9 Important: Remove the protective film around the 85W MagSafe Power Adapter before setting up your MacBook Pro. Step 1: Plug in the 85W MagSafe Power Adapter to provide power to the MacBook Pro and charge the battery. Make sure the AC plug is fully inserted into the power adapter and the electrical prongs on your AC plug are in their completely extended position. Insert the AC plug of your power adapter into a power outlet and the MagSafe connector into the MagSafe power port. As the MagSafe connector gets close to the port, youll feel a magnetic pull drawing it in. AC plug MagSafe connector MagSafe power port AC power cord To extend the reach of your power adapter, replace the AC plug with the AC power cord. First pull the AC plug up to remove it from the adapter, and then attach the included AC power cord to the adapter, making sure its seated firmly. When disconnecting the power adapter from an outlet or from the computer, pull the plug, not the cord. 10 Chapter 1 Ready, Set Up, Go When you first connect the power adapter to your MacBook Pro, an indicator light on the MagSafe connector starts to glow. An amber light indicates the battery is charging. A green light indicates that the battery is fully charged. If you dont see a light, make sure the connector is seated properly and the power adapter is plugged in. Step 2: Connect to a wireless or wired network. To use a wireless network with the built-in AirPort Extreme technology, make sure the wireless base station is turned on and that you know the name of the network. After you turn on your MacBook Pro, Setup Assistant guides you through the connection process. For troubleshooting tips, see page 58. To use a wired connection, connect one end of an Ethernet cable to your MacBook Pro and the other end to a cable modem, DSL modem, or network. G Gigabit Ethernet port

(10/100/1000Base-T) Ethernet cable Chapter 1 Ready, Set Up, Go 11 Step 3: Press the power () button briefly to turn on your MacBook Pro. You hear a tone when you turn on the computer. Power button It takes the MacBook Pro a few moments to start up. After it starts up, Setup Assistant opens automatically. If your MacBook Pro doesnt turn on, see If your MacBook Pro doesnt turn on or start up on page 53. 12 Chapter 1 Ready, Set Up, Go Step 4: Configure your MacBook Pro with Setup Assistant. The first time you turn on your MacBook Pro, Setup Assistant starts. Setup Assistant helps you enter your Internet and email information and set up a user account on your MacBook Pro. If you already have a Mac, Setup Assistant can help you automatically transfer files, applications, and other information from your previous Mac using an Ethernet or wireless connection. See the next section, Migrating Information to Your MacBook Pro, for more information. If you dont intend to keep or use your other Mac, its best to deauthorize it from playing music, videos, or audiobooks that youve purchased from the iTunes Store. Deauthorizing a computer prevents any songs, videos, or audiobooks youve purchased from being played by someone else and frees up another authorization for use. For information about deauthorizing, in iTunes, open Help > iTunes Help. Chapter 1 Ready, Set Up, Go 13 Migrating Information to Your MacBook Pro You can follow the prompts in Setup Assistant to migrate existing user accounts, files, applications, and other information from another Mac computer. You can do this with one of the following methods:

Using a FireWire cable to connect the two computers together and transfer the information Using an Ethernet cable connected directly between the two computers, or connecting both computers to the same network Wirelesslydirectly between the two computers, or with both computers on the same wireless network Before migrating, use Software Update on your other Mac. The other Mac should have one of these versions of Mac OS X softwareeither Mac OS X v10.4.11 or Mac OS X v10.5.6 (or later). You can choose the items (user accounts, documents, movies, music, photos, and so on) that you want to migrate to your MacBook Pro. Important: Dont use the other Mac for anything else until the migration is complete. If you dont use Setup Assistant to transfer information when you first start up your computer, you can do it later using Migration Assistant. If the connection is terminated during migration, you can resume the migration at a later time using Migration Assistant on your MacBook Pro and your other Mac. Go to the Applications folder, open Utilities, and double-click Migration Assistant. 14 Chapter 1 Ready, Set Up, Go Step 5: Customize the Mac OS X desktop and set preferences. Menu bar Help menu Spotlight search icon Finder icon Dock System preferences icon Chapter 1 Ready, Set Up, Go 15 You can quickly customize the desktop using System Preferences. Choose Apple () >

System Preferences from the menu bar or click the System Preferences icon in the Dock. System Preferences is your command center for most settings on your MacBook Pro. For more information, open Mac Help and search for System Preferences or for the specific preference you want to change. Putting Your MacBook Pro to Sleep or Shutting It Down When you finish working with your MacBook Pro, you can put it to sleep or shut it down. Putting Your MacBook Pro to Sleep If youll be away from your MacBook Pro for only a short time, put it to sleep. When the computer is in sleep, you can quickly wake it and bypass the startup process. To put your MacBook Pro to sleep, do one of the following:

Close the display. Choose Apple () > Sleep from the menu bar. Press the power () button and click Sleep in the dialog that appears. Choose Apple () > System Preferences, click Energy Saver, and set a sleep timer. NOTICE: Wait a few seconds until the sleep indicator light starts pulsing (indicating that the computer is in sleep and the hard disk has stopped spinning) before moving your MacBook Pro. Moving your computer while the disk is spinning can damage the hard disk, causing loss of data or the inability to start up from the hard disk. 16 Chapter 1 Ready, Set Up, Go To wake your MacBook Pro:

If the display is closed, simply open it to wake up your MacBook Pro. If the display is already open, press the power () button or any key on the keyboard. When your MacBook Pro wakes from sleep, your applications, documents, and computer settings are exactly as you left them. Shutting Down Your MacBook Pro If you arent going to use your MacBook Pro for a couple of days or longer, its best to shut it down. The sleep indicator light goes on briefly during the shutdown process. To shut down your MacBook Pro, do one of the following:

m Choose Apple () > Shut Down from the menu bar. m Press the power () button and click Shut Down in the dialog that appears. If you plan to store your MacBook Pro for an extended period of time, see page 72 for information about how to prevent the battery from draining completely. Chapter 1 Ready, Set Up, Go 17 2 Life with Your MacBook Pro www.apple.com/macosx Mac Help Mac OS X Basic Features of Your MacBook Pro FaceTime HD camera Camera indicator light Microphone Built-in stereo speakers Battery indicator lights (side) Trackpad Sleep indicator light Infrared (IR) receiver Security slot Slot-loading SuperDrive 20 Chapter 2 Life with Your MacBook Pro Power button Built-in FaceTime HD camera and camera indicator light Use the included FaceTime application to make video calls to other FaceTime users (on any iPhone 4, new iPod touch, or Mac with FaceTime), take pictures with Photo Booth, or capture video with iMovie. The indicator light glows when the FaceTime HD camera is operating. Built-in stereo speakers Listen to music, movies, games, and other multimedia files. Built-in microphone Capture sounds with the microphone or talk with friends live over the Internet using FaceTime or iChat. Built-in battery and battery indicator lights Use battery power when you are away from a power outlet. Press the battery button to activate indicator lights that show the remaining battery charge. Trackpad Click or double-click anywhere on the trackpad. Touch the trackpad with one or more fingers to move the pointer and use Multi-Touch gestures (described on page 26). Sleep indicator light A white light pulses when the MacBook Pro is in sleep. Infrared (IR) receiver Use an optional Apple Remote (available separately) with the IR receiver to control Front Row and Keynote on your MacBook Pro from up to 30 feet (9.1 meters) away. Security slot Attach a lock and cable (available separately) to prevent theft. Slot-loading SuperDrive This optical drive reads and writes standard-size CDs and DVDs. Power button Turn your MacBook Pro on or off, or put it to sleep. Chapter 2 Life with Your MacBook Pro 21 Keyboard Features of Your MacBook Pro Function (fn) key Expos key Dashboard key Media keys C Media Eject key esc F1 F2 F3 F4 F5 F6 F7 F8 F9 F10 F11 F12 Brightness keys Keyboard illumination keys Mute key

- Volume keys 22 Chapter 2 Life with Your MacBook Pro Function (fn) key Press and hold this key to activate customized actions assigned to the function keys

(F1 to F12). To learn how to customize function keys, choose Help > Mac Help from the menu bar and search for function keys. Brightness keys (F1, F2) Increase (

Expos key (F3) Open Expos for quick access to all your open windows. Dashboard key (F4) Open Dashboard to access your widgets.

) the brightness of your MacBook Pro display.

) or decrease (

o Keyboard illumination keys (F5, F6) Increase (o) or decrease () the brightness of the keyboard illumination. Media keys (F7, F8, F9)

), play or pause (), or fast-forward (

Rewind (

Mute key (F10) Mute the sound coming from the built-in speakers and audio out port.

) a song, movie, or slideshow.

- Volume keys (F11, F12) Increase (-) or decrease () the volume of sound coming from the built-in speakers and audio out port. Media Eject key Press and hold this key to eject a disc thats not in use. You can also eject a disc by dragging its desktop icon to the Trash. C Chapter 2 Life with Your MacBook Pro 23 Ports on Your MacBook Pro G Gigabit Ethernet port Thunderbolt port

, Audio in port MagSafe power port H FireWire 800 port d USB 2.0 ports SDXC card slot f Audio out port 24 Chapter 2 Life with Your MacBook Pro MagSafe power port Plug in the included 85W MagSafe Power Adapter to recharge the MacBook Pro battery. G Gigabit Ethernet port Connect to a high-speed Ethernet network, a DSL or cable modem, or another computer. The Ethernet port automatically detects Ethernet devices and doesnt require an Ethernet crossover cable. H FireWire 800 port Connect external devices, such as digital video cameras and storage devices. Thunderbolt port (high-speed data, video, and audio) Connect Thunderbolt-compatible devices for high-speed data transfer, or connect an external display that uses Mini DisplayPort. You can purchase adapters to connect displays that use DVI, HDMI, or VGA. Two high-speed USB (Universal Serial Bus) 2.0 ports Connect an iPod, iPhone, mouse, keyboard, printer, disk drive, digital camera, joystick, modem, and more to your MacBook Pro. You can also connect USB 1.1 devices. d

, Audio in port Connect your MacBook Pro to a line-level microphone or digital audio equipment. f Audio out port Connect external speakers, headphones (including iPhone), or digital audio equipment. SDXC card slot Easily transfer photos, videos, and data to and from your MacBook Pro with an SD or SDXC card. Note: Adapters and other accessories are sold separately at www.apple.com/store or your local Apple Retail Store. Chapter 2 Life with Your MacBook Pro 25 Using the Multi-Touch Trackpad Use the trackpad to move the cursor and to perform a variety of Multi-Touch gestures. Unlike typical trackpads, the entire MacBook Pro trackpad is a button, and you can click anywhere on the trackpad. To enable Multi-Touch gestures, view instructional videos of the gestures, and set other trackpad options, choose Apple () > System Preferences, and then click Trackpad. Here are ways to use your MacBook Pro trackpad:

Two-finger scrolling lets you drag to scroll quickly up, down, or sideways in the active window. This option is on by default. You can also set the option to scroll with or without inertia. If you scroll with inertia, the screen continues to scroll a little longer after you lift your fingers from the trackpad, which is helpful for navigating long documents and lists. 26 Chapter 2 Life with Your MacBook Pro Secondary clicking or right-clicking lets you access shortcut menu commands. To set up a one-finger secondary-click zone in the bottom left or right corner of the trackpad, select Secondary Click under the One Finger option in Trackpad preferences. Secondary click zone To set up two-finger secondary-clicking anywhere on the trackpad, select Secondary Click under the Two Fingers option in Trackpad preferences. Note: You can also secondary click by holding down the Control key while you click. Chapter 2 Life with Your MacBook Pro 27 The following trackpad gestures work in certain applications. When you perform these gestures, slide your fingers lightly on the surface of the trackpad. For more information, see Trackpad preferences or choose Help > Mac Help and search for trackpad. Two-finger pinching lets you zoom in or out on PDFs, images, photos, and more. Two-finger rotating lets you rotate photos, pages, and more. 28 Chapter 2 Life with Your MacBook Pro Three-finger swiping lets you rapidly page through documents, move to the previous or next photo, and more. Four-finger swiping works in the Finder and all applications. Swiping four fingers to the left or right activates Application Switcher so you can cycle through open applications. Swiping four fingers up or down causes Expos to show the desktop or display all open windows. To enable or disable any of the gestures, choose Apple () > System Preferences, and then click Trackpad. Click the checkboxes to turn the gestures on or off. Chapter 2 Life with Your MacBook Pro 29 Using the MacBook Pro Battery When the MagSafe power adapter isnt connected, your MacBook Pro draws power from its built-in battery. The length of time that you can run your MacBook Pro varies, depending on the applications you use and the external devices connected to your MacBook Pro. Turning off features such as AirPort Extreme or Bluetooth wireless technology and reducing screen brightness can help conserve battery charge, for example, when youre traveling by air. Many of your system preferences are automatically set to optimize battery life. You can determine the charge remaining in the battery by looking at the eight battery level indicator lights on the left side of your MacBook Pro. Press the button next to the lights, and the lights glow briefly to show how much charge remains in the battery. Important: If only one indicator light is on, very little charge is left. If no lights are on, the battery is completely drained and the MacBook Pro wont start up unless the power adapter is connected. Plug in the power adapter to let the battery recharge. For more information about battery indicator lights, see page 54. You can also check the amount of battery charge remaining by viewing the Battery

) status icon in the menu bar. The battery charge level displayed is based on the

amount of power left in the battery with the applications, peripheral devices, and system settings youre currently using. To conserve battery power, close applications and disconnect peripheral devices not in use, and adjust your Energy Saver settings. For more information about battery conservation and performance tips, go to www.apple.com/batteries/notebooks.html. 30 Chapter 2 Life with Your MacBook Pro Charging the Battery When the power adapter that came with your MacBook Pro is connected, the battery charges whether the computer is on, off, or in sleep. The battery charges more quickly, however, if the computer is off or in sleep. The battery in your MacBook Pro can be replaced only by an Apple Authorized Service Provider or an Apple Retail Store. Getting Answers Much more information about using your MacBook Pro is available in Mac Help on your computer and on the Internet at www.apple.com/support/macbookpro. To get Mac Help:

1 Click the Finder icon in the Dock (the bar of icons along the edge of the screen). 2 Click the Help menu in the menu bar and do one of the following:

a Type a question or term in the Search field, and select a topic from the list of results or select Show All Results to see all topics. b Choose Mac Help to open the Mac Help window, where you can click links or type a search question. Chapter 2 Life with Your MacBook Pro 31 More Information For more information about using your MacBook Pro, see the following:

To learn about Installing memory Troubleshooting your MacBook Pro if you have a problem Finding service and support for your MacBook Pro Using Mac OS X Moving from a PC to a Mac Using iLife applications Changing system preferences Using the trackpad See Chapter 3, Boost Your MacBook Pro on page 35. Chapter 4, Problem, Meet Solution on page 49. Learning More, Service, and Support on page 62. Or go to the Apple Support site at www.apple.com/support/macbookpro. The Mac OS X website at www.apple.com/macosx. Or search for Mac OS X in Mac Help. Why youll love a Mac at www.apple.com/getamac/whymac. The iLife website at www.apple.com/ilife. Or open an iLife application, open Help for the application, and then type a question in the search field. System Preferences by choosing Apple (K) > System Preferences. Or search for system preferences in Mac Help. Mac Help and search for trackpad. Or open System Preferences and click Trackpad. Using the FaceTime HD camera Mac Help and search for camera. Using the keyboard Using AirPort Extreme wireless technology Mac Help and search for keyboard. The AirPort Support page at www.apple.com/support/airport. Or open Mac Help and search for AirPort. 32 Chapter 2 Life with Your MacBook Pro To learn about Using Bluetooth wireless technology See The Bluetooth Support page at www.apple.com/support/

bluetooth. Or open the Bluetooth File Exchange application, located in the Utilities folder within the Applications folder, and choose Help > Bluetooth Help. Mac Help and search for battery. Mac Help and search for printing. Caring for the battery Connecting a printer FireWire and USB connections Mac Help and search for FireWire or USB. Mac Help and search for Internet. Connecting to the Internet Using the Thunderbolt port Mac Help and search for Thunderbolt. Connecting an external display Mac Help and search for display port. Front Row Burning a CD or DVD Specifications Mac Help and search for Front Row. Mac Help and search for burn disc. The Specifications page at support.apple.com/specs. Or open System Profiler by choosing Apple (K) > About This Mac from the menu bar, and then click More Info. The Apple website at www.apple.com. The Mac App Store (available in Mac OS X v10.6.6 or later). The Apple Support website at www.apple.com/support. Apple news Software downloads Instructions, technical support, and manuals for Apple products Chapter 2 Life with Your MacBook Pro 33 3 Boost Your MacBook Pro www.apple.com/store Mac Help RAM This chapter provides information and instructions for upgrading the hard disk drive and installing additional memory in your MacBook Pro. WARNING: Apple recommends that you have an Apple-certified technician install replacement drives and memory. Consult the service and support information that came with your computer for information about how to contact Apple for service. If you attempt to install a replacement drive or memory and damage your equipment, such damage is not covered by the limited warranty on your computer. The battery in your MacBook Pro is not user-replaceable. If you think your battery needs to be replaced, contact an Apple Retail Store or an Apple Authorized Service Provider. 36 Chapter 3 Boost Your MacBook Pro Replacing the Hard Disk Drive You can upgrade the hard disk drive in your MacBook Pro. When you open the back of your MacBook Pro, the hard disk drive is located next to the built-in battery. The replacement drive must be a 2.5-inch drive with a Serial ATA (SATA) connector. Important: Apple recommends that you back up the data on your hard disk drive before removing and replacing it. Apple is not responsible for any lost data. To replace the hard disk drive in your MacBook Pro:

1 Shut down your MacBook Pro. Disconnect the power adapter, Ethernet cable, USB cables, security lock, and any other cables connected to the MacBook Pro to prevent damaging the computer. WARNING: The internal components of your MacBook Pro can be warm. If you have been using your MacBook Pro, wait 10 minutes after shutting down to let the internal components cool before continuing. 2 Turn over your MacBook Pro and remove the ten (10) screws that secure the bottom case. Remove the shorter screws at the angles shown in the illustration. Lift off the case and place it to the side. Chapter 3 Boost Your MacBook Pro 37 Important: Because the screws are different lengths, note the screw lengths and locations so you can replace the screws correctly. Put them aside in a safe place. Long Short 38 Chapter 3 Boost Your MacBook Pro Important: When you remove the bottom case, you expose sensitive internal components, which can be affected by static electricity. 3 Before touching the hard drive assembly, discharge any static electricity from your body by touching a metal surface inside the computer. Chapter 3 Boost Your MacBook Pro 39 4 Locate the bracket at the top of the drive. Use a Phillips screwdriver to loosen the two captive screws that hold the bracket in place. Put the bracket aside in a safe place. 5 Using the pull tab, gently tilt up the drive. Bracket Pull tab 40 Chapter 3 Boost Your MacBook Pro 6 Hold the drive by its sides while you gently pull the connector on the left side of the drive to disconnect it. Dont press the drive between your fingers, and avoid touching the circuitry on the underside of the drive. The connector is attached to a cable and remains in the hard disk drive bay. Important: There are four (4) mounting screws on the sides of your hard disk drive. If your replacement drive doesnt include mounting screws, remove the ones from your old drive and mount them on the replacement drive before you install it. Mounting screws 7 Attach the connector to the left side of the replacement drive. Chapter 3 Boost Your MacBook Pro 41 8 Insert the replacement drive at an angle, making sure the mounting screws are seated properly. 9 Replace the bracket and tighten the screws. 42 Chapter 3 Boost Your MacBook Pro 10 Replace the bottom case. Replace and tighten the ten screws you removed in step 2 in their proper locations, making sure to insert the shorter screws at the angles shown in the illustration. Long Short For information about installing Mac OS X and bundled applications, see Reinstalling the Software That Came with Your MacBook Pro on page 60. Chapter 3 Boost Your MacBook Pro 43 Installing Additional Memory Your computer has two memory slots that you access by removing the bottom case. Your MacBook Pro comes with a minimum of 4 gigabytes (GB) of 1333 MHz Double Data Rate (DDR3) Synchronous Dynamic Random-Access Memory (SDRAM) installed. Each memory slot can accept an SDRAM module that meets the following specifications:

Double Data Rate Small Outline Dual Inline Memory Module (DDR3) format 30 mm (1.18 inches) 204-pin 2 GB or 4 GB PC3-10600S DDR3 1333 MHz Type RAM You can add two 4 GB memory modules for a maximum of 8 GB of memory. For best performance, fill both memory slots and install an identical memory module in each slot. To install memory in your MacBook Pro:

1 Follow steps 1 and 2 beginning on page 37 to remove the bottom case. Important: When you remove the bottom case, you expose sensitive internal components, which can be affected by static electricity. 2 Before touching the memory assembly, discharge any static electricity from your body by touching a metal surface inside the computer. 44 Chapter 3 Boost Your MacBook Pro 3 Push the levers on the sides of the memory module outward to release the module from the memory card slot. The memory pops up at an angle. Before removing it, make sure you see the half-circle notches. If you dont, try pushing the levers outward again. Notches Chapter 3 Boost Your MacBook Pro 45 4 Hold the memory module by its notches and remove it from the slot. 5 Remove the other memory module. Important: Hold the memory modules by their edges, and do not touch the gold connectors. 6 Insert the new memory module in the slot:

a Align the notch on the gold edge of the module with the notch in the lower memory slot. b Tilt the card and push the memory into the slot. c Use two fingers with firm, even pressure to push down on the memory module. You should hear a click when the memory is inserted correctly. d Repeat to install an additional memory module in the top slot. Press down on the module to make sure it is level. 46 Chapter 3 Boost Your MacBook Pro 7 Follow the instructions for replacing the bottom case in step 10 on page 43. Notches Chapter 3 Boost Your MacBook Pro 47 Making Sure Your MacBook Pro Recognizes the New Memory After installing additional memory in your MacBook Pro, check whether the computer recognizes the new memory. To check the computers memory:

1 Start up your MacBook Pro. 2 When you see the Mac OS X desktop, choose Apple () from the menu bar and then choose About This Mac. For a detailed breakdown of the amount of memory installed in your computer, open System Profiler by clicking More Info, and then click Memory. If your MacBook Pro doesnt recognize the memory or doesnt start up correctly, confirm that the memory you installed is compatible with your . and that its installed correctly. 48 Chapter 3 Boost Your MacBook Pro 4 Problem, Meet Solution www.apple.com/support Mac Help help Occasionally, you may have problems while working with your MacBook Pro. Read on for troubleshooting tips to try when you have a problem. You can also find more troubleshooting information in Mac Help and on the MacBook Pro Support website at www.apple.com/support/macbookpro. When you experience a problem working with your MacBook Pro, theres usually a simple and quick solution. Think about the conditions that led up to the problem. Making a note of things you did before the problem occurred will help you narrow down possible causes and find the answers you need. Things to note include:

The applications you were using when the problem occurred. Problems that occur only with a specific application might indicate that the application is not compatible with the version of the Mac OS installed on your computer. Any new software that you installed, especially software that added items to the System folder. Any new hardware that you installed, such as additional memory or a peripheral. 50 Chapter 4 Problem, Meet Solution Problems That Prevent You from Using Your MacBook Pro If your MacBook Pro doesnt respond or the pointer doesnt move On rare occasions, an application may freeze on the screen. Mac OS X provides a way to quit a frozen application without restarting your computer. To force an application to quit:

1 Press Command (x)-Option-Esc or choose Apple () > Force Quit from the menu bar. The Force Quit Applications dialog appears with the application selected. 2 Click Force Quit. The application quits, leaving all other applications open. If you need to, you can also restart the Finder from this dialog. Next, save your work in any open applications and restart the computer to make sure the problem is entirely cleared up. If the problem occurs frequently, choose Help > Mac Help from the menu bar at the top of the screen. Search for the word freeze to get help for times when the computer freezes or doesnt respond. If the problem occurs only when you use a particular application, check with the applications manufacturer to see if its compatible with your computer. To get support and contact information for the software that comes with your MacBook Pro, go to www.apple.com/guide. If you know an application is compatible, you might need to reinstall your computers system software. See Reinstalling the Software That Came with Your MacBook Pro on page 60. Chapter 4 Problem, Meet Solution 51 If your MacBook Pro freezes during startup, or you see a flashing question mark, or the display is dark and the sleep indicator light is glowing steadily (not in sleep) The flashing question mark usually means that the computer cant find the system software on the hard disk or any disks attached to the computer. Wait a few seconds. If the computer doesnt soon start up, shut it down by pressing and holding the power () button for about 8 to 10 seconds. Disconnect all external peripherals and try restarting by pressing the power () button while holding down the Option key. When your computer starts up, click the hard disk icon, and then click the right arrow. After the computer starts up, open System Preferences and click Startup Disk. Select a local Mac OS X System folder. If that doesnt work, try using Disk Utility to repair the disk:

Insert the Mac OS X Install DVD into your computer. Restart your computer and hold down the C key as it starts up. When prompted, choose your preferred language. When the next screen appears, choose Disk Utility from the Utilities menu in the menu bar. When Disk Utility opens, follow the instructions in the First Aid pane to see if Disk Utility can repair the disk. If using Disk Utility doesnt help, you might need to reinstall your computers system software. See Reinstalling the Software That Came with Your MacBook Pro on page 60. 52 Chapter 4 Problem, Meet Solution If your MacBook Pro doesnt turn on or start up Try the following suggestions in order until your computer turns on:

Make sure the power adapter is plugged into the computer and into a functioning power outlet. Be sure to use the 85W MagSafe Power Adapter that came with your MacBook Pro. If the power adapter stops charging and you dont see the indicator light on the MagSafe connector turn on when you plug in the power cord, try unplugging and replugging the power cord to reseat it, or try another power outlet. Check whether the battery needs to be recharged. Press the small button on the left side of your computer. You should see one to eight lights indicating the batterys level of charge. If a single indicator light is on, connect your power adapter to recharge. For more information about battery indicator lights, see page 54. If the problem persists, reset the MacBook Pro power manager by disconnecting the power adapter and holding down the power () button for at least 5 seconds. If you recently installed additional memory, make sure that it is correctly installed and is compatible with your computer. See whether removing and reinstalling the old memory allows the computer to start up (see page 44). Press the power () button and immediately hold down the Command (x), Option, P, and R keys simultaneously until you hear the startup sound a second time to reset the parameter RAM (PRAM). If you still cant start up your MacBook Pro, see Learning More, Service, and Support on page 62 for information about contacting Apple for service. Chapter 4 Problem, Meet Solution 53 If the display suddenly goes black or your MacBook Pro freezes Try restarting your MacBook Pro. 1 Unplug any devices that are connected to your MacBook Pro, except the power adapter. 2 Press the power () button to restart the system. 3 Let the battery charge to at least 10 percent before plugging in any external devices and resuming your work. To see how much the battery has charged, click the Battery (

menu bar.

) status icon in the The display might also darken if you have energy saver features set for the battery. If you press the battery button, and all battery indicator lights flash five times quickly Your battery needs to be replaced. Contact an Apple Retail Store or an Apple Authorized Service Provider (AASP). If you press the battery button, and the battery indicator lights flash from left to right and then from right to left, five times in a row Your battery is not recognized. Contact an Apple Retail Store or an Apple Authorized Service Provider. If you forget your password You can reset your administrator password and passwords for all other accounts. 1 Insert the Mac OS X Install DVD. Then restart your computer and hold down the C key as it starts up. 2 When prompted, choose your preferred language. 3 When the next screen appears, choose Reset Password from the Utilities menu in the menu bar. Follow the onscreen instructions. 54 Chapter 4 Problem, Meet Solution If you have trouble ejecting a disc Quit any applications that might be using the disc and try again. If that doesnt work, restart the computer and then immediately press and hold the trackpad button. Using Apple Hardware Test If you suspect a problem with the MacBook Pro hardware, you can use the Apple Hardware Test application to help determine if there is a problem with one of the computers components, such as the memory or processor. To use Apple Hardware Test:

1 Disconnect all external devices from your computer except the power adapter. If you have an Ethernet cable connected, disconnect it. 2 Restart your computer and hold down the D key as it starts up. 3 When the Apple Hardware Test chooser screen appears, select the language for your location. 4 Press the Return key or click the right arrow button. 5 When the Apple Hardware Test main screen appears (after about 45 seconds), follow the onscreen instructions. 6 If Apple Hardware Test detects a problem, it displays an error code. Make a note of the error code before pursuing support options. If Apple Hardware Test doesnt detect a hardware failure, the problem might be software related. If this procedure doesnt work, you can insert the Applications Install DVD and hold down the D key to use Apple Hardware Test. Chapter 4 Problem, Meet Solution 55 Problems with Your Internet Connection Your MacBook Pro has the Network Setup Assistant application to help walk you through setting up an Internet connection. Open System Preferences and click Network. Click the Assist me button to open Network Setup Assistant. If you have trouble with your Internet connection, you can try the steps in this section for your type of connection or you can use Network Diagnostics. To use Network Diagnostics:

1 Choose Apple () > System Preferences. 2 Click Network and then click Assist me. 3 Click Diagnostics to open Network Diagnostics. 4 Follow the onscreen instructions. If Network Diagnostics cant resolve the problem, there may be a problem with the Internet service provider (ISP) you are trying to connect to, with an external device you are using to connect to your ISP, or with the server you are trying to access. You can try the following steps. Cable Modem, DSL Modem, and LAN Internet Connections Make sure all modem cables are firmly plugged in, including the modem power cord, the cable from the modem to the computer, and the cable from the modem to the wall jack. Also check the cables and power supplies to Ethernet hubs and routers. Turn the modem off and on and reset the modem hardware Turn off your DSL or cable modem for a few minutes, and then turn it back on. Some ISPs recommend that you unplug the modems power cord. If your modem has a reset button, you can press it either before or after you turn the power off and on. 56 Chapter 4 Problem, Meet Solution Important: Instructions that refer to modems do not apply to LAN users. LAN users might have hubs, switches, routers, or connection pods that DSL and cable modem users do not have. LAN users should contact their network administrator rather than an ISP. PPPoE Connections If you are unable to connect to your Internet service provider using PPPoE (Point to Point Protocol over Ethernet), make sure you have entered the correct information in Network preferences. To check your Network preference settings:

1 Choose Apple () > System Preferences. 2 Click Network. 3 Click Add (+) at the bottom of the network connection services list, and choose PPPoE from the Interface pop-up menu. 4 Choose an Interface for the PPPoE service from the Ethernet pop-up menu. Choose Ethernet if you are connecting to a wired network or AirPort if you are connecting to a wireless network. 5 Enter the information you received from your service provider, such as account name, password, and the PPPoE service name (if your service provider requires it). 6 Click Apply to make the settings active. Chapter 4 Problem, Meet Solution 57 Network Connections Make sure the Ethernet cable is connected to your MacBook Pro and to the network. Check the cables and power supplies to your Ethernet hubs and routers. If you have two or more computers attempting to share an Internet connection, be sure that your network is set up properly. You need to know whether your ISP provides only one IP address or multiple IP addresses, one for each computer. If only one IP address is provided, then you must have a router capable of sharing the connection, also known as network address translation (NAT) or IP masquerading. For setup information, check the documentation provided with your router or ask the person who set up your network. The AirPort base station can be used to share one IP address among multiple computers. For information about using an AirPort base station, check Mac Help or go to the AirPort Support website at www.apple.com/support/airport. If you cant resolve the issue using these steps, contact your ISP or network administrator. Problems with AirPort Extreme Wireless Communication If you have trouble using AirPort Extreme wireless communication Make sure the computer or network you are trying to connect to is running and has a wireless access point. Make sure you have properly configured the software according to the instructions that came with your base station or access point. 58 Chapter 4 Problem, Meet Solution Make sure your MacBook Pro is within range of the other computer or the networks access point. Nearby electronic devices or metal structures can interfere with wireless communication and reduce this range. Repositioning or rotating the computer might improve reception. Check the AirPort (Z) status icon in the menu bar. Up to four bars appear, indicating signal strength. If you dont see the bars, try changing your location. See AirPort Help (choose Help > Mac Help, and then choose Library > AirPort Help from the menu bar). Also see the instructions that came with the wireless device for more information. Keeping Your Software Up to Date You can connect to the Internet and automatically download and install the latest free software versions, drivers, and other enhancements from Apple. When you are connected to the Internet, Software Update checks to see if any updates are available for your computer. You can set your MacBook Pro to check for updates periodically, and then you can download and install updated software. To check for updated software:

1 Choose Apple () > System Preferences. 2 Click the Software Update icon and follow the instructions on the screen. For more information, search for Software Update in Mac Help. For the latest information about Mac OS X, go to www.apple.com/macosx. Chapter 4 Problem, Meet Solution 59 Reinstalling the Software That Came with Your MacBook Pro Use the software installation discs that came with your MacBook Pro to reinstall Mac OS X and any applications that came with your computer. Dont attempt to install an earlier version of Mac OS X on your computer. You can install Mac OS X without erasing the target volume, which saves your existing files and settings, or you can erase the volume first, which erases all your data and leaves the computer ready for you to reinstall Mac OS X and applications. Important: Apple recommends that you back up the data on your hard disk before restoring software. Apple is not responsible for any lost data. Installing Mac OS X To install Mac OS X:

1 Back up your important files. 2 Insert the Mac OS X Install DVD that came with your computer. 3 Double-click Install Mac OS X. 4 Follow the onscreen instructions. Note: To restore Mac OS X on your MacBook Pro to the original factory settings, you must first erase the volume you want to install on. You can do this during installation using Disk Utility. For instructions, see the Knowledge Base article at support.apple.com/kb/ht3910. 5 When the installation is complete, click Restart to restart your computer. 6 Follow the prompts in Setup Assistant to set up your user account. If you erase your hard disk during installation, you need to reinstall your applications;

see the following section. 60 Chapter 4 Problem, Meet Solution Reinstalling Applications If you erased your hard disk as part of reinstalling Mac OS X, you must reinstall the applications that came with your MacBook Pro, such as the iLife applications. To install the applications that came with your MacBook Pro:

1 Back up your important files. 2 Insert the Applications Install DVD that came with your MacBook Pro. 3 Double-click Install Bundled Software. 4 Follow the onscreen instructions. 5 When the installation is complete, click Close. Using Disk Utility You can use Disk Utility to repair, verify, or erase the MacBook Pro hard disk. To use Disk Utility:

1 Insert the Mac OS X Install DVD that came with your computer. 2 Double-click Install Mac OS X. 3 After selecting your language, choose Utilities > Open Disk Utility and then follow the instructions in the First Aid pane to see if Disk Utility can repair the disk. 4 Quit Mac OS X Installer. If using Disk Utility doesnt help, try reinstalling the MacBook Pro system software. See Reinstalling the Software That Came with Your MacBook Pro on page 60. Chapter 4 Problem, Meet Solution 61 Learning More, Service, and Support Your MacBook Pro does not have any user-serviceable parts, except the hard drive and the memory. If you need service, contact Apple or take your MacBook Pro to an Apple Authorized Service Provider. You can find more information about the MacBook Pro through online resources, onscreen help, System Profiler, or Apple Hardware Test. Online Resources For online service and support information, go to www.apple.com/support. Choose your country from the pop-up menu. You can search the AppleCare Knowledge Base, check for software updates, or get help from Apples discussion forums. The latest product specific information can be found at www.apple.com/support/macbookpro. Onscreen Help You can look for answers to your questions, as well as instructions and troubleshooting information, in Mac Help. Choose Help > Mac Help. System Profiler To get information about your MacBook Pro, use System Profiler. It shows you what hardware and software is installed, the serial number and operating system version, how much memory is installed, and more. To open System Profiler, choose Apple () >

About This Mac from the menu bar and then click More Info. AppleCare Service and Support Your MacBook Pro comes with 90 days of technical support and one year of hardware repair warranty coverage at an Apple Retail Store or an Apple-authorized repair center, such as an Apple Authorized Service Provider (AASP). You can extend your coverage by purchasing the AppleCare Protection Plan. For information, go to www.apple.com/support/products or the website for your country listed below. 62 Chapter 4 Problem, Meet Solution If you need assistance, AppleCare telephone support representatives can help you with installing and opening applications, and basic troubleshooting. Call the support center number nearest you (the first 90 days are complimentary). Have the purchase date and your MacBook Pro serial number ready when you call. Note: Your 90 days of complimentary telephone support begins on the date of purchase. Telephone fees may apply. Country United States Australia Canada (English)

(French) Ireland New Zealand United Kingdom Phone 1-800-275-2273

(61) 1-300-321-456 1-800-263-3394

(353) 1850 946 191 00800-7666-7666

(44) 0844 209 0611 Website www.apple.com/support www.apple.com/au/support www.apple.com/ca/support www.apple.com/ca/fr/support www.apple.com/ie/support www.apple.com/nz/support www.apple.com/uk/support Telephone numbers are subject to change, and local and national telephone rates may apply. A complete list is available on the web:

www.apple.com/support/contact/phone_contacts.html Chapter 4 Problem, Meet Solution 63 Locating Your Product Serial Number Use one of these methods to find your computers serial number:

Turn over your MacBook Pro. The serial number is etched into the case near the hinge. Serial number Choose Apple () > About This Mac. Click the version number beneath the words Mac OS X to cycle through the Mac OS X version number, the build version, and the serial number. Click the Finder icon and open /Applications/Utilities/System Profiler. Click Hardware in the Contents pane. 64 Chapter 4 Problem, Meet Solution 5 Last, but Not Least www.apple.com/environment Mac Help ergonomics For your safety and that of your equipment, follow these rules for handling and cleaning your MacBook Pro and for working more comfortably. Keep these instructions handy for reference by you and others. NOTICE: Incorrect storage or use of your computer may void the manufacturers warranty. Important Safety Information WARNING: Failure to follow these safety instructions could result in fire, electric shock, or other injury or damage. Built-in battery Do not remove the battery from your MacBook Pro. The battery should be replaced only by an Apple Authorized Service Provider. Discontinue use of your MacBook Pro if it is dropped or appears crushed, bent, deformed, or damaged. Do not expose your MacBook Pro to extreme heat sources, such as radiators or fireplaces, where temperatures might exceed 212 F or 100 C. Proper handling The bottom of your MacBook Pro may become very warm during normal use. The MacBook Pro complies with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950-1). 66 Chapter 5 Last, but Not Least To operate the computer safely and reduce the possibility of heat-related injuries, follow these guidelines:

Set up your MacBook Pro on a stable work surface that allows for adequate air circulation under and around the computer. Do not operate your MacBook Pro on a pillow, blanket, or other soft material, because the material can block the airflow vents. Never place anything over the keyboard when operating your MacBook Pro. Do not push objects into the ventilation openings. If your MacBook Pro is on your lap and gets uncomfortably warm, remove it from your lap and place it on a stable work surface. Water and wet locations Keep your MacBook Pro away from sources of liquid, such as drinks, washbasins, bathtubs, shower stalls, and so on. Protect your MacBook Pro from dampness or wet weather, such as rain, snow, and fog. 85W MagSafe Power Adapter Use only the power adapter that came with your MacBook Pro, or an Apple-authorized power adapter that is compatible with this product. Make sure the AC plug or AC power cord is fully inserted into the power adapter before plugging the adapter into a power outlet. The power adapter may become very warm during normal use. The MagSafe Power Adapter complies with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950-1). Chapter 5 Last, but Not Least 67 To reduce the possibility of overheating the power adapter or of heat-related injuries, do one of the following:

Plug the power adapter directly into a power outlet. AC plug MagSafe connector MagSafe Power Adapter If youre using the AC power cord, place the power adapter on a desk, table, or on the floor in a well-ventilated location. AC power cord MagSafe connector MagSafe Power Adapter 68 Chapter 5 Last, but Not Least Disconnect the power adapter and disconnect any other cables if any of the following conditions exists:

You want to add memory or upgrade the hard disk drive. You want to clean the case (use only the recommended procedure described on page 72). The power cord or plug becomes frayed or otherwise damaged. Your MacBook Pro or power adapter is exposed to rain, excessive moisture, or liquid spilled into the case. Your MacBook Pro or power adapter has been dropped, the case has been damaged, or you suspect that service or repair is required. The MagSafe power port contains a magnet that can erase data on a credit card, iPod, or other device. To preserve your data, do not place these or other magnetically sensitive material or devices within 1 inch (25 mm) of this port. If debris gets into the MagSafe power port, remove it gently with a dry cotton swab. MagSafe power specifications:

Frequency: 50 to 60 Hz, single phase Line Voltage: 100 to 240 V Output Voltage: 18.5 V DC, 4.6 A Chapter 5 Last, but Not Least 69 Hearing damage Permanent hearing loss may occur if earbuds or headphones are used at high volume. You can adapt over time to a higher volume of sound that may sound normal but can be damaging to your hearing. If you experience ringing in your ears or muffled speech, stop listening and have your hearing checked. The louder the volume, the less time is required before your hearing could be affected. Hearing experts suggest that to protect your hearing:

Limit the amount of time you use earbuds or headphones at high volume. Avoid turning up the volume to block out noisy surroundings. Turn the volume down if you cant hear people speaking near you. High-risk activities This computer is not intended for use in the operation of nuclear facilities, aircraft navigation or communications systems, air traffic control systems, or for any other uses where the failure of the computer could lead to death, personal injury, or severe environmental damage. Laser Information for Optical Disc Drives WARNING: Making adjustments or performing procedures other than those specified in your equipments manual may result in hazardous radiation exposure. The optical disc drive in your computer contains a laser that is safe in normal use but that may be harmful to your eyes if disassembled. For your safety, have this equipment serviced only by an Apple Authorized Service Provider. 70 Chapter 5 Last, but Not Least Important Handling Information NOTICE: Failure to follow these handling instructions could result in damage to your MacBook Pro or other property. Operating environment Operating your MacBook Pro outside these ranges may affect performance:

Operating temperature: 50 to 95 F (10 to 35 C) Storage temperature: -4 to 113 F (-20 to 45 C) Relative humidity: 5% to 90% (noncondensing) Operating altitude: 0 to 10,000 feet (0 to 3048 meters) Turning on your MacBook Pro Never turn on your MacBook Pro unless all of its internal and external parts are in place. Operating the computer when parts are missing may be dangerous and may damage your computer. Carrying your MacBook Pro If you carry your MacBook Pro in a bag or briefcase, make sure that there are no loose items (such as paper clips or coins) that could accidentally get inside the computer through vent openings or the optical drive slot or get stuck inside a port. Also, keep magnetically sensitive items away from the MagSafe power port. Using connectors and ports Never force a connector into a port. When connecting a device, make sure the port is free of debris, that the connector matches the port, and that you have positioned the connector correctly in relation to the port. Chapter 5 Last, but Not Least 71 Using the optical drive The SuperDrive in your MacBook Pro supports standard 12 cm

(4.7 inch) discs. Irregularly shaped discs or discs smaller than 12 cm (4.7 inches) are not supported and can become lodged in the drive. Handling glass parts Your MacBook Pro contains glass components, including the display and trackpad. If they are damaged, dont use your MacBook Pro until it has been repaired by an Apple Authorized Service Provider. Storing your MacBook Pro If you are going to store your MacBook Pro for an extended period of time, keep it in a cool location (ideally, 71 F or 22 C) and discharge the battery to 50 percent or less. When storing your MacBook Pro for longer than five months, discharge the battery to approximately 50 percent. To maintain the capacity of the battery, recharge the battery to 50 percent every six months or so. Cleaning your MacBook Pro When cleaning the outside of your MacBook Pro and its components, first shut down your MacBook Pro and unplug the power adapter. Then use a damp, soft, lint-free cloth to clean the computers exterior. Avoid getting moisture in any openings. Do not spray liquid directly on the computer. Do not use aerosol sprays, solvents, or abrasives that might damage the finish. Cleaning the MacBook Pro screen To clean the MacBook Pro screen, first shut down your MacBook Pro and unplug the power adapter. Then dampen the included cleaning cloth with just water and wipe the screen. Do not spray liquid directly on the screen. 72 Chapter 5 Last, but Not Least Understanding Ergonomics Here are some tips for setting up a healthy work environment. Keyboard and Trackpad When you use the keyboard and trackpad, your shoulders should be relaxed. Your upper arm and forearm should form an angle that is slightly greater than a right angle, with your wrist and hand in roughly a straight line. This Not this Chapter 5 Last, but Not Least 73 Use a light touch when typing or using the trackpad and keep your hands and fingers relaxed. Avoid rolling your thumbs under your palms. This Not this Change hand positions often to avoid fatigue. Some computer users might develop discomfort in their hands, wrists, or arms after intensive work without breaks. If you begin to develop chronic pain or discomfort in your hands, wrists, or arms, consult a qualified health specialist. External Mouse If you use an external mouse, position the mouse at the same height as the keyboard and within comfortable reach. Chair An adjustable chair that provides firm, comfortable support is best. Adjust the height of the chair so your thighs are horizontal and your feet are flat on the floor. The back of the chair should support your lower back (lumbar region). Follow the manufacturers instructions for adjusting the backrest to fit your body properly. 74 Chapter 5 Last, but Not Least You might have to raise your chair so that your forearms and hands are at the proper angle to the keyboard. If this makes it impossible to rest your feet flat on the floor, you can use a footrest with adjustable height and tilt to make up for any gap between the floor and your feet. Or you can lower the desktop to eliminate the need for a footrest. Another option is to use a desk with a keyboard tray thats lower than the regular work surface. Built-in Display Adjust the angle of the display to optimize viewing in your environment. Do not force the display if you meet resistance. The display is not meant to open past 130 degrees. You can adjust the brightness of the screen when you take the computer from one work location to another, or if the lighting in your work area changes. More information about ergonomics is available on the web:

www.apple.com/about/ergonomics Apple and the Environment Apple Inc. recognizes its responsibility to minimize the environmental impacts of its operations and products. More information is available on the web:

www.apple.com/environment Chapter 5 Last, but Not Least 75 Regulatory Compliance Information Regulatory Compliance Information FCC Compliance Statement This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. See instructions if interference to radio or television reception is suspected. Lutilisation de ce dispositif est autorise seulement aux conditions suivantes: (1) il ne doit pas produire de brouillage et (2) lutilisateur du dispositif doit tre prt accepter tout brouillage radiolectrique reu, mme si ce brouillage est susceptible de compromettre le fonctionnement du dispositif. Radio and Television Interference This computer equipment generates, uses, and can radiate radio-

frequency energy. If it is not installed and used properlythat is, in strict accordance with Apples instructionsit may cause interference with radio and television reception. This equipment has been tested and found to comply with the limits for a Class B digital device in accordance with the specifications in Part 15 of FCC rules. These specifications are designed to provide reasonable protection against such interference in a residential installation. However, there is no guarantee that interference will not occur in a particular installation. You can determine whether your computer system is causing interference by turning it off. If the interference stops, it was probably caused by the computer or one of the peripheral devices. If your computer system does cause interference to radio or television reception, try to correct the interference by using one or more of the following measures:

Turn the television or radio antenna until the interference stops. Move the computer to one side or the other of the television or radio. Move the computer farther away from the television or radio. Plug the computer into an outlet that is on a different circuit from the television or radio. (That is, make certain the computer and the television or radio are on circuits controlled by different circuit breakers or fuses.) If necessary, consult an Apple Authorized Service Provider or Apple. See the service and support information that came with your Apple product. Or consult an experienced radio/television technician for additional suggestions. Important: Changes or modifications to this product not authorized by Apple Inc. could void the EMC compliance and negate your authority to operate the product. This product has demonstrated EMC compliance under conditions that included the use of compliant peripheral devices and shielded cables (including Ethernet network cables) between system components. It is important that you use compliant peripheral devices and shielded cables between system components to reduce the possibility of causing interference to radios, television sets, and other electronic devices. Responsible party (contact for FCC matters only):

Apple Inc. Corporate Compliance 1 Infinite Loop, MS 26-A Cupertino, CA 95014 Wireless Radio Use This device is restricted to indoor use when operating in the 5.15 to 5.25 GHz frequency band. Cet appareil doit tre utilis lintrieur. Exposure to Radio Frequency Energy The radiated output power of the AirPort Extreme technology is below the FCC and EU radio frequency exposure limits. Nevertheless, it is advised to use the wireless equipment in such a manner that the potential for human contact during normal operation is minimized. FCC Bluetooth Wireless Compliance The antenna used with this transmitter must not be colocated or operated in conjunction with any other antenna or transmitter subject to the conditions of the FCC Grant. 76 Taiwan Wireless Statements Bluetooth Industry Canada Statement This Class B device meets all requirements of the Canadian interference-causing equipment regulations. Cet appareil numrique de la Class B respecte toutes les exigences du Rglement sur le matriel brouilleur du Canada. Industry Canada Statement Complies with the Canadian ICES-003 Class B specifications. Cet appareil numrique de la classe B est conforme la norme NMB-003 du Canada. This device complies with RSS 210 of Industry Canada. Bluetooth EuropeEU Declaration of Conformity This wireless device complies with the R&TTE Directive. EuropeEU Declaration of Conformity The equipment complies with the RF Exposure Requirement 1999/519/EC, Council Recommendation of 12 July 1999 on the limitation of exposure of the general public to electromagnetic fields (0 Hz to 300 GHz). Hereby, Apple Inc. declares that this 802.11a/b/g/n Mini-PCIe card is in compliance with the R&TTE Directive. Taiwan Class B Statement Complies with European Low Voltage and EMC Directives. See: www.apple.com/euro/compliance Japan VCCI Class B Statement Korea Warning Statements Singapore Wireless Certification 77 External USB Modem Information When connecting your MacBook Pro to the phone line using an external USB modem, refer to the telecommunications agency information in the documentation that came with your modem. ENERGY STAR Compliance As an ENERGY STAR partner, Apple has determined that standard configurations of this product meet the ENERGY STAR guidelines for energy efficiency. The ENERGY STAR program is a partnership with electronic equipment manufacturers to promote energy-

efficient products. Reducing energy consumption of products saves money and helps conserve valuable resources. This computer is shipped with power management enabled with the computer set to sleep after 10 minutes of user inactivity. To wake your computer, click the mouse or trackpad or press any key on the keyboard. For more information about ENERGY STAR, visit:

www.energystar.gov Disposal and Recycling Information This symbol indicates that your product must be disposed of properly according to local laws and regulations. When your product reaches its end of life, contact Apple or your local authorities to learn about recycling options. For information about Apples recycling program, go to www.apple.com/environment/recycling. European UnionDisposal Information The symbol above means that according to local laws and regulations your product should be disposed of separately from household waste. When this product reaches its end of life, take it to a collection point designated by local authorities. Some collection points accept products for free. The separate collection and recycling of your product at the time of disposal will help conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment. Trkiye Brasil: Informaes sobre descarte e reciclagem O smbolo indica que este produto e/ou sua bateria no devem ser descartadas no lixo domstico. Quando decidir descartar este produto e/ou sua bateria, faa-o de acordo com as leis e diretrizes ambientais locais. Para informaes sobre o programa de reciclagem da Apple, pontos de coleta e telefone de informaes, visite www.apple.com/br/environment. Battery Disposal Information Dispose of batteries according to your local environmental laws and guidelines. Deutschland: Dieses Gert enthlt Batterien. Bitte nicht in den Hausmll werfen. Entsorgen Sie dieses Gert am Ende seines Lebenszyklus entsprechend der mageblichen gesetzlichen Regelungen. Nederlands: Gebruikte batterijen kunnen worden ingeleverd bij de chemokar of in een speciale batterijcontainer voor klein chemisch afval (kca) worden gedeponeerd. 78 79 Looking for Something?

Index A AC plug 10 AC power adapter. See power adapter AC power cord 10 adapter, power. See power adapter AirPort Extreme connecting wirelessly 11 problems 58 using 32 AppleCare 62 Apple Hardware Test 55 Apple Remote 21 application freeze 51 applications FaceTime 21 Front Row 33 iChat 21 iLife 32, 61 Photo Booth 21 reinstalling 61 audio in port 25 audio out port 25 82 Looking for Something?

B battery disposal 78 general information 30 indicator lights 21, 30, 54 performance 30 storing 72 blinking question mark 52 brightness keys 23 built-in speakers 21 button, power 12, 21 C cable modem 11 camera 21 camera indicator light 21 carrying your computer 71 changing password 54 System Preferences 16 the desktop 16 checking memory 48 cleaning the screen 72 your computer 72 computer disposal 78 freezes 52 inventory 9 putting to sleep 16 shutting down 17 turning on 12 wont turn on 53 connecting to a network 11 conserving battery power 30 Control-click 27 controls. See keys cord, power 10 D Dashboard 23 data transfer 25 desktop, customizing 16 discs ejecting 55 software installation 60 supported types 72 Disk Utility 61 display, external 25 See also screen disposing of batteries 78 disposing of your computer 78 Dock 31 downloading software 59 drive, optical 21 DSL modem 11 E ejecting a disc 55 Energy Saver preferences 30 environmental impact 75 ergonomics 73 Ethernet connecting to 11 port 25 Expos key 23 F F1 to F12 function keys 23 FaceTime application 21 FaceTime HD camera 21 factory settings 60 FireWire connections 33 port 25 flashing question mark 52 Force Quit 51 four-finger swiping 29 Front Row application 33 frozen application 51 Function (fn) key 23 G gestures, trackpad 26 H hand positions 73 hard disk drive 37 headphone port 25 help, finding answers 31 high-speed data transfer 25 high-speed USB 25 I iChat application 21 iLife applications 32, 61 infrared (IR) receiver 21 installation instructions memory 44 overview 8 installing applications 61 Mac OS X 60 Internet connecting to 11 connection problems 56 inventory of items 9 IP address, sharing 58 IP masquerading 58 K keyboard ergonomics 73 illumination keys 23 media keys 23 shortcuts 27 See also keys Keynote application 21 keys brightness 23 Dashboard 23 Expos 23 function 23 keyboard illumination 23 media 23 Media Eject 23 mute 23 volume 23 L lights battery 30, 54 sleep indicator 21 M Mac App Store 33 Mac Help 31 Mac OS X reinstalling 60 website 32 MagSafe power adapter. See power adapter Media Eject key 23 media keys 23 memory checking 48 installing 44 specifications 44 microphone 21 migrating information 14 Migration Assistant 14 Mini DisplayPort technology 25 Looking for Something?

83 modem 11 mouse connect to USB port 25 ergonomics 74 See also trackpad Multi-Touch gestures 26 mute key 23 N network address translation

(NAT) 58 network connections 58 Network Diagnostics 56 Network Setup Assistant 56 number, serial 64 O online resources 62 optical drive about 21 supported disc size 72 P paging through documents using trackpad 29 password, resetting 54 Photo Booth application 21 pinching to zoom 28 Play/Pause key 23 ports on MacBook Pro 25 power adapter port 25 safety tips 67 using 10 power button 12, 21 power cord 10 PPPoE connections 57 preferences. See System Preferences problems. See troubleshooting putting your MacBook Pro to sleep 16 Q question mark, flashing 52 R RAM. See memory reinstalling software 60 resetting your password 54 Rewind key 23 right click 27 rotating objects using trackpad 28 S safety general instructions 66 handling information 71 power adapter 67 screen cleaning 72 goes black 52 scrolling with two-fingers 26 SDRAM specifications 44 secondary clicking 27 security slot 21 Serial ATA (SATA) hard drive 37 serial number, finding 64 service and support 62 Setup Assistant 13, 14 shutting down 17 sleep indicator light 16 mode 16 slot-loading optical drive 21 software reinstalling 60 updating 59 Software Update 59 speakers 21 specifications 33 Startup Disk preferences 52 stopping an application 51 your computer 17 storing the computer 72 SuperDrive about 21 supported disc sizes 72 support 62 swiping to move quickly through documents 29 System Preferences customizing the desktop 15 Energy Saver 16 84 Looking for Something?

two-finger scrolling 26 typing position 73 U updating software 59 USB connections 33 ports 25 V video camera 21 video camera indicator light 21 video port 25 volume keys 23 W waking your MacBook Pro 17 Z zooming using the trackpad 28 Software Update 59 Startup Disk 52 System Profiler 62 T three-finger swiping 29 Thunderbolt port 25 trackpad about 21 shortcuts 27 troubleshooting AirPort issues 58 AppleCare 63 battery indicator lights 54 computer freezes 52 computer wont respond 53 computer wont turn on 51 ejecting a disc 55 hardware problems 55 Internet connection 56 pointer wont move 51 PPPoE connections 57 reinstalling software 60 screen goes black 54 service and support 62 using Disk Utility 61 using Mac Help 62 turning on your MacBook Pro 12 two-finger pinching 28 two-finger rotating 28 Looking for Something?

85 KK Apple Inc. 2011 Apple Inc. All rights reserved. Finder, the FireWire logo, and Multi-Touch are trademarks of Apple Inc. Under the copyright laws, this manual may not be copied, in whole or in part, without the written consent of Apple. AppleCare, Apple Store, and iTunes Store are service marks of Apple Inc., registered in the U.S. and other countries. Every effort has been made to ensure that the information in this manual is accurate. Apple is not responsible for printing or clerical errors. Apple 1 Infinite Loop Cupertino, CA 95014 408-996-1010 www.apple.com The Apple logo is a trademark of Apple Inc., registered in the U.S. and other countries. Use of the keyboard Apple logo (Option-

Shift-K) for commercial purposes without the prior written consent of Apple may constitute trademark infringement and unfair competition in violation of federal and state laws. Apple, the Apple logo, AirPort, AirPort Extreme, Cover Flow, Expos, FaceTime, FileVault, FireWire, GarageBand, iCal, iChat, iLife, iMovie, iPhone, iPhoto, iPod, iPod touch, iTunes, Keynote, Mac, MacBook, Mac OS, MagSafe, Photo Booth, Safari, Snow Leopard, Spaces, Spotlight, SuperDrive, and Time Machine are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. ENERGY STAR is a U.S. registered trademark. Intel, Intel Core, and Xeon are trademarks of Intel Corp. in the United States and other countries. The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Apple Inc. is under license. Other company and product names mentioned herein are trademarks of their respective companies. Mention of third-party products is for informational purposes only and constitutes neither an endorsement nor a recommendation. Apple assumes no responsibility with regard to the performance or use of these products. Manufactured under license from Dolby Laboratories. Dolby, Pro Logic, and the double-D symbol are trademarks of Dolby Laboratories. Confidential Unpublished Works, 19921997 Dolby Laboratories, Inc. All rights reserved. Simultaneously published in the United States and Canada.

Congratulations, you and your MacBook Pro were made for each other. Say hello to your MacBook Pro. www.apple.com/macbookpro Built-in FaceTime HD camera Make video calls to any iPhone 4, new iPod touch, or Mac. Mac Help camera Finder Browse your files like you browse your music with Cover Flow. Mac Help finder Multi-Touch trackpad Scroll through files, adjust images, and enlarge text using just your fingers. Mac Help trackpad MacBook Pro Scroll Swipe Click anywhere Pinch and zoom Rotate Mac OS X Snow Leopard www.apple.com/macosx Time Machine Automatically back up and restore your les. Mac Help time machine Quick Look Instantly preview your les. Mac Help quick look Spotlight Find anything on your Mac. Mac Help spotlight Safari Experience the web with the fastest browser in the world. Mac Help safari iLife 11 www.apple.com/ilife iPhoto Turn your photos into something amazing. iPhoto Help photos iMovie Make a great-

looking movie in minutes. iMovie Help movie GarageBand Create a great-

sounding song with ease. GarageBand Help record Contents Chapter 1: Ready, Set Up, Go 9 Whats in the Box 9 Setting Up Your MacBook Pro 16 Putting Your MacBook Pro to Sleep or Shutting It Down Chapter 2: Life with Your MacBook Pro 20 Basic Features of Your MacBook Pro 22 Keyboard Features of Your MacBook Pro 24 Ports on Your MacBook Pro 26 Using the Multi-Touch Trackpad 30 Using the MacBook Pro Battery 31 Getting Answers Chapter 3: Boost Your MacBook Pro 37 Replacing the Hard Disk Drive Installing Additional Memory 45 Chapter 4: Problem, Meet Solution 53 Problems That Prevent You from Using Your MacBook Pro 57 Using Apple Hardware Test Contents 5 61 Keeping Your Software Up to Date 58 Problems with Your Internet Connection 60 Problems with AirPort Extreme Wireless Communication 62 Reinstalling the Software That Came with Your MacBook Pro 63 Using Disk Utility 64 Learning More, Service, and Support 66 Locating Your Product Serial Number Chapter 5: Last, but Not Least Important Safety Information Important Handling Information 68 73 75 Understanding Ergonomics 77 Apple and the Environment 78 Regulatory Compliance Information Looking for Something?

Index 84 6 Contents 1 Ready, Set Up, Go www.apple.com/macbookpro Mac Help Migration Assistant Your MacBook Pro is designed so that you can set it up quickly and start using it right away. If you have never used a MacBook Pro or are new to Mac computers, read this chapter for help getting started. Important: Read all the installation instructions (and the safety information starting on page 67) carefully before you first use your computer. If youre an experienced user, you may already know enough to get started. Make sure you look over the information in Chapter 2, Life with Your MacBook Pro, to find out about the new features of this MacBook Pro. Many answers to questions can be found on your computer in Mac Help. For information about getting Mac Help, see Getting Answers on page 31. The latest information about your MacBook Pro is available on the Apple Support website at www.apple.com/support/macbookpro. Apple may release new versions and updates to its system software, so the images shown in this book may be slightly different from what you see onscreen. 8 Chapter 1 Ready, Set Up, Go Whats in the Box 85W MagSafe Power Adapter AC power cord Setting Up Your MacBook Pro Your MacBook Pro is designed so that you can set it up quickly and start using it right away. The following pages take you through the setup process, including these tasks:

Plugging in the 85W MagSafe Power Adapter Connecting cables and accessing a network Turning on your MacBook Pro Configuring a user account and other settings using Setup Assistant Setting up the Mac OS X desktop and preferences Chapter 1 Ready, Set Up, Go 9 Important: Remove the protective film around the 85W MagSafe Power Adapter before setting up your MacBook Pro. Step 1: Plug In the 85W MagSafe Power Adapter to provide power to the MacBook Pro and charge the battery. Make sure the AC plug is fully inserted into the power adapter and the electrical prongs on your AC plug are in their completely extended position. Insert the AC plug of your power adapter into a power outlet and the MagSafe connector into the MagSafe power port. As the MagSafe connector gets close to the port, youll feel a magnetic pull drawing it in. AC plug MagSafe connector MagSafe power port AC power cord To extend the reach of your power adapter, replace the AC plug with the AC power cord. First pull the AC plug up to remove it from the adapter, and then attach the included AC power cord to the adapter, making sure its seated firmly. When disconnecting the power adapter from an outlet or from the computer, pull the plug, not the cord. 10 Chapter 1 Ready, Set Up, Go When you first connect the power adapter to your MacBook Pro, an indicator light on the MagSafe connector starts to glow. An amber light indicates the battery is charging. A green light indicates that the battery is fully charged. If you dont see a light, make sure the connector is seated properly and the power adapter is plugged in. Step 2: Connect to a wireless or wired network. To use a wireless network with the built-in AirPort Extreme technology, make sure the wireless base station is turned on and that you know the name of the network. After you turn on your MacBook Pro, Setup Assistant guides you through the connection process. For troubleshooting tips, see page 60. To use a wired connection, connect one end of an Ethernet cable to your MacBook Pro and the other end to a cable modem, DSL modem, or network. G Gigabit Ethernet port

(10/100/1000Base-T) Ethernet cable Chapter 1 Ready, Set Up, Go 11 Step 3: Press the power () button briefly to turn on your MacBook Pro. You hear a tone when you turn on the computer. Power button It takes the MacBook Pro a few moments to start up. After it starts up, Setup Assistant opens automatically. If your MacBook Pro doesnt turn on, see If your MacBook Pro doesnt turn on or start up on page 55. 12 Chapter 1 Ready, Set Up, Go Step 4: Configure your MacBook Pro with Setup Assistant. The first time you turn on your MacBook Pro, Setup Assistant starts. Setup Assistant helps you enter your Internet and email information and set up a user account on your MacBook Pro. If you already have a Mac, Setup Assistant can help you automatically transfer files, applications, and other information from your previous Mac using an Ethernet or wireless connection. See the next section, Migrating Information to Your MacBook Pro, for more information. If you dont intend to keep or use your other Mac, its best to deauthorize it from playing music, videos, or audiobooks that youve purchased from the iTunes Store. Deauthorizing a computer prevents any songs, videos, or audiobooks youve purchased from being played by someone else and frees up another authorization for use. For information about deauthorizing, choose iTunes Help from the Help menu in iTunes. Chapter 1 Ready, Set Up, Go 13 Migrating Information to Your MacBook Pro You can follow the prompts in the Setup Assistant to migrate existing user accounts, files, applications, and other information from another Mac computer. You can do this with one of the following methods:

Using a FireWire cable to connect the two computers together and transfer the information Using an Ethernet cable connected directly between the two computers, or connecting both computers to the same network Wirelesslydirectly between the two computers, or with both computers on the same wireless network Before migrating, use Software Update on your other Mac. The other Mac should have one of these versions of Mac OS X softwareeither Mac OS X v10.4.11 or Mac OS X v10.5.6 (or later). You can choose the items (user accounts, documents, movies, music, photos, and so on) that you want to migrate to your MacBook Pro. Important: Dont use the other Mac for anything else until the migration is complete. If you dont use Setup Assistant to transfer information when you first start up, you can do it later using Migration Assistant. If the connection is terminated during migration, you can resume the migration at a later time using Migration Assistant on your MacBook Pro and your other Mac. Go to the Applications folder, open Utilities, and double-click Migration Assistant. 14 Chapter 1 Ready, Set Up, Go Step 5: Customize the Mac OS X desktop and set preferences. Menu bar Help menu Spotlight search icon Finder icon Dock System Preferences icon Chapter 1 Ready, Set Up, Go 15 You can quickly customize the desktop using System Preferences. Choose Apple () >

System Preferences from the menu bar or click the System Preferences icon in the Dock. System Preferences is your command center for most settings on your MacBook Pro. For more information, open Mac Help and search for System Preferences or for the specific preference you want to change. Putting Your MacBook Pro to Sleep or Shutting It Down When you finish working with your MacBook Pro, you can put it to sleep or shut it down. Putting Your MacBook Pro to Sleep If youll be away from your MacBook Pro for only a short time, put it to sleep. When the computer is in sleep, you can quickly wake it and bypass the startup process. To put your MacBook Pro to sleep, do one of the following:

Close the display. Choose Apple () > Sleep from the menu bar. Press the power () button and click Sleep in the dialog that appears. Choose Apple () > System Preferences, click Energy Saver, and set a sleep timer. NOTICE: Wait a few seconds until the sleep indicator light starts pulsing (indicating that the computer is in sleep and the hard disk has stopped spinning) before moving your MacBook Pro. Moving your computer while the disk is spinning can damage the hard disk, causing loss of data or the inability to start up from the hard disk. 16 Chapter 1 Ready, Set Up, Go To wake your MacBook Pro:

If the display is closed, simply open it to wake up your MacBook Pro. If the display is already open, press the power () button or any key on the keyboard. When your MacBook Pro wakes from sleep, your applications, documents, and computer settings are exactly as you left them. Shutting Down Your MacBook Pro If you arent going to use your MacBook Pro for a couple of days or longer, its best to shut it down. The sleep indicator light goes on briefly during the shutdown process. To shut down your MacBook Pro, do one of the following:

m Choose Apple () > Shut Down from the menu bar. m Press the power () button and click Shut Down in the dialog that appears. If you plan to store your MacBook Pro for an extended period of time, see page 74 for information about how to prevent the battery from draining completely. Chapter 1 Ready, Set Up, Go 17 2 Life with Your MacBook Pro www.apple.com/macosx Mac Help Mac OS X Basic Features of Your MacBook Pro FaceTime HD camera Camera indicator light Microphone Built-in stereo speakers Battery indicator lights (side) Trackpad Sleep indicator light Infrared (IR) receiver Security slot Slot-loading SuperDrive 20 Chapter 2 Life with Your MacBook Pro Power button Built-in FaceTime HD camera and camera indicator light Use the included FaceTime application to make video calls to other FaceTime users (on any iPhone 4, new iPod touch, or Mac with FaceTime), take pictures with Photo Booth, or capture video with iMovie. The indicator light glows when the FaceTime HD camera is operating. Built-in microphone Capture sounds with the microphone or talk with friends live over the Internet using FaceTime or iChat. Built-in stereo speakers Listen to music, movies, games, and other multimedia files. Built-in battery and battery indicator lights Use battery power when you are away from a power outlet. Press the battery button to activate indicator lights that show the remaining battery charge. Trackpad Click or double-click anywhere on the trackpad. Touch the trackpad with one or more fingers to move the pointer and use Multi-Touch gestures (described on page 26). Sleep indicator light A white light pulses when the MacBook Pro is in sleep. Infrared (IR) receiver Use an Apple Remote (available separately) with the IR receiver to control Front Row and Keynote on your MacBook Pro from up to 30 feet (9.1 meters) away. Security slot Attach a lock and cable (available separately) to prevent theft. Slot-loading SuperDrive This optical drive reads and writes standard-size CDs and DVDs. Power button Turn your MacBook Pro on or off, or put it to sleep. Chapter 2 Life with Your MacBook Pro 21 Keyboard Features of Your MacBook Pro Function (fn) key Expos key Dashboard key Media keys C Media Eject key esc F1 F2 F3 F4 F5 F6 F7 F8 F9 F10 F11 F12 Brightness keys Keyboard illumination keys Mute key

- Volume keys 22 Chapter 2 Life with Your MacBook Pro Function (fn) Press and hold this key to activate customized actions assigned to the function keys

(F1 to F12). To learn how to customize function keys, choose Help > Mac Help from the menu bar and search for function keys. Brightness keys (F1, F2)

) or decrease (

) the brightness of the screen. Increase (

Expos key (F3) Open Expos for quick access to all your open windows. Dashboard key (F4) Open Dashboard to access your widgets. o Keyboard illumination keys (F5, F6) Increase (o) or decrease () the brightness of the keyboard illumination. Media keys (F7, F8, F9)

), play or pause (), or fast-forward (

Rewind (

Mute key (F10) Mute the sound coming from the built-in speakers and audio out port.

) a song, movie, or slideshow.

- Volume keys (F11, F12) Increase (-) or decrease () the volume of sound coming from the built-in speakers and audio out port. Media Eject key Press and hold this key to eject a disc thats not in use. You can also eject a disc by dragging its desktop icon to the Trash. C Chapter 2 Life with Your MacBook Pro 23 Ports on Your MacBook Pro G Gigabit Ethernet port (10/100/1000 Base-T) Thunderbolt port

, Audio in port MagSafe power port H FireWire 800 port d USB 2.0 ports f Audio out port ExpressCard/

34 slot 24 Chapter 2 Life with Your MacBook Pro MagSafe power port Plug in the included 85W MagSafe Power Adapter to recharge the MacBook Pro battery. G Gigabit Ethernet port (10/100/1000Base-T) Connect to a high-speed Ethernet network, a DSL or cable modem, or another computer. The Ethernet port automatically detects Ethernet devices and doesnt require an Ethernet crossover cable. H FireWire 800 port Connect external devices, such as digital video cameras and storage devices. Thunderbolt port (high-speed data, video, and audio) Connect Thunderbolt-compatible devices for high-speed data transfer, or connect an external display that uses Mini DisplayPort. You can purchase adapters to connect displays that use DVI, HDMI, or VGA. Three high-speed USB (Universal Serial Bus) 2.0 ports Connect an iPod, iPhone, mouse, keyboard, printer, disk drive, digital camera, joystick, modem, and more to your MacBook Pro. d

, Audio in port Connect your MacBook Pro to a line-level microphone or digital audio equipment. f Audio out port Connect external speakers, headphones (including iPhone), or digital audio equipment. ExpressCard/34 slot Expand the capabilities of your MacBook Pro with standard 34mm ExpressCards. To eject an ExpressCard, push gently on it to activate the spring, and then remove it from the slot. Note: Adapters and other accessories are sold separately at www.apple.com/store or your local Apple Retail Store. Chapter 2 Life with Your MacBook Pro 25 Using the Multi-Touch Trackpad Use the trackpad to move the pointer and to perform a variety of Multi-Touch gestures. Unlike typical trackpads, the entire MacBook Pro trackpad is a button, and you can click anywhere on the trackpad. To enable Multi-Touch gestures, view instructional videos of the gestures, and set other trackpad options, choose Apple () > System Preferences, and then click Trackpad. Here are ways to use your MacBook Pro trackpad:

Two-finger scrolling lets you drag to scroll quickly up, down, or sideways in the active window. This option is on by default. You can also set the option to scroll with or without inertia. If you scroll with inertia, the screen continues to scroll a little longer after you lift your fingers from the trackpad, which is helpful for navigating long documents and lists. 26 Chapter 2 Life with Your MacBook Pro Secondary clicking or right-clicking lets you access shortcut menu commands. To set up two-finger secondary-clicking anywhere on the trackpad, select Secondary Click under the Two Fingers option in Trackpad preferences. To set up a one-finger secondary-click zone in the bottom left or right corner of the trackpad, select Secondary Click under the One Finger option in Trackpad preferences. Secondary click zone Note: You can also secondary click by holding down the Control key while you click. Chapter 2 Life with Your MacBook Pro 27 The following trackpad gestures work in certain applications. When you perform these gestures, slide your fingers lightly on the surface of the trackpad. For more information, see Trackpad preferences or choose Help > Mac Help and search for trackpad. Two-finger pinching lets you zoom in or out on PDFs, images, photos, and more. Two-finger rotating lets you rotate photos, pages, and more. 28 Chapter 2 Life with Your MacBook Pro Three-finger swiping lets you rapidly page through documents, move to the previous or next photo, and more. Four-finger swiping works in the Finder and all applications. Swiping four fingers to the left or right activates Application Switcher so you can cycle through open applications. Swiping four fingers up or down causes Expos to show the desktop or display all open windows. To enable or disable any of the gestures, choose Apple () > System Preferences, and then click Trackpad. Click the checkboxes to turn the gestures on or off. Chapter 2 Life with Your MacBook Pro 29 Using the MacBook Pro Battery When the MagSafe power adapter isnt connected, your MacBook Pro draws power from its built-in battery. The length of time that you can run your MacBook Pro varies, depending on the applications you use and the external devices connected to your MacBook Pro. Turning off features such as AirPort Extreme or Bluetooth wireless technology and reducing screen brightness can help conserve battery charge, for example, when youre traveling by air. Many of your system preferences are automatically set to optimize battery life. You can determine the charge remaining in the battery by looking at the eight battery level indicator lights on the left side of your MacBook Pro. Press the button next to the lights, and the lights glow briefly to show how much charge remains in the battery. Important: If only one indicator light is on, very little charge is left. If no lights are on, the battery is completely drained and the MacBook Pro wont start up unless the power adapter is connected. Plug in the power adapter to let the battery recharge. For more information about battery indicator lights, see page 56. You can also check the amount of battery charge remaining by viewing the Battery

) status icon in the menu bar. The battery charge level displayed is based on the

amount of power left in the battery with the applications, peripheral devices, and system settings youre currently using. To conserve battery power, close applications and disconnect peripheral devices not in use, and adjust your Energy Saver settings. For more information about battery conservation and performance tips, go to www.apple.com/batteries/notebooks.html. 30 Chapter 2 Life with Your MacBook Pro Charging the Battery When the power adapter that came with your MacBook Pro is connected, the battery charges whether the computer is on, off, or in sleep. The battery charges more quickly, however, if the computer is off or in sleep. The battery in your MacBook Pro can be replaced only by an Apple Authorized Service Provider or an Apple Retail Store. Getting Answers Much more information about using your MacBook Pro is available in Mac Help on your computer, and on the Internet at www.apple.com/support/macbookpro. To get Mac Help:

1 Click the Finder icon in the Dock (the bar of icons along the edge of the screen). 2 Click the Help menu in the menu bar and do one of the following:

a Type a question or term in the Search field, and select a topic from the list of results or select Show All Results to see all topics. b Choose Mac Help to open the Mac Help window, where you can click links or type a search question. Chapter 2 Life with Your MacBook Pro 31 More Information For more information about using your MacBook Pro, see the following:

See Chapter 3, Boost Your MacBook Pro on page 35. Chapter 4, Problem, Meet Solution on page 51. To learn about Installing memory Troubleshooting your MacBook Pro if you have a problem Finding service and support for your MacBook Pro Using Mac OS X Moving from a PC to a Mac Using iLife applications Changing system preferences Learning More, Service, and Support on page 64. Or go to the Apple Support site at www.apple.com/support/macbookpro. The Mac OS X website at www.apple.com/macosx. Or search for Mac OS X in Mac Help. Why Youll Love a Mac at www.apple.com/getamac/whymac. The iLife website at www.apple.com/ilife. Or open an iLife application, open Help for the application, and then type a question in the search field. System Preferences by choosing Apple (K) > System Preferences. Or search for system preferences in Mac Help. Open System Preferences and click Trackpad. Using the trackpad Using the FaceTime HD camera Mac Help and search for camera. Using the keyboard Using AirPort Extreme wireless technology Mac Help and search for keyboard. The AirPort Support page at www.apple.com/support/airport. Or open Mac Help and search for AirPort. 32 Chapter 2 Life with Your MacBook Pro To learn about Using Bluetooth wireless technology See The Bluetooth Support page at www.apple.com/support/

bluetooth. Or open the Bluetooth File Exchange application, located in the Utilities folder within the Applications folder, and choose Help > Bluetooth Help. Mac Help and search for battery. Mac Help and search for printing. Caring for the battery Connecting a printer FireWire and USB connections Mac Help and search for FireWire or USB. Mac Help and search for Internet. Connecting to the Internet Using the Thunderbolt port Mac Help and search for Thunderbolt. Connecting an external display Mac Help and search for display port. Apple Remote Front Row Burning a CD or DVD Specifications Mac Help and search for remote. Mac Help and search for Front Row. Mac Help and search for burn disc. The Specifications page at support.apple.com/specs. Or open System Profiler by choosing Apple (K) > About This Mac from the menu bar, and then click More Info. The Apple website at www.apple.com. The Mac App Store (available in Mac OS X v10.6.6 or later). The Apple Support website at www.apple.com/support. Apple news Software downloads Instructions, technical support, and manuals for Apple products Chapter 2 Life with Your MacBook Pro 33 3 Boost Your MacBook Pro www.apple.com/store Mac Help RAM This chapter provides information and instructions for upgrading the hard disk drive and installing additional memory in your MacBook Pro. WARNING: Apple recommends that you have an Apple-certified technician install replacement drives and memory. Consult the service and support information that came with your computer for information about how to contact Apple for service. If you attempt to install a replacement drive or memory and damage your equipment, such damage is not covered by the limited warranty on your computer. The battery in your MacBook Pro is not user-replaceable. If you think your battery needs to be replaced, contact an Apple Retail Store or an Apple Authorized Service Provider. 36 Chapter 3 Boost Your MacBook Pro Replacing the Hard Disk Drive You can upgrade the hard disk drive in your MacBook Pro. The hard disk drive is located next to the built-in battery when you open the back of your MacBook Pro. The replacement drive must be a 2.5-inch drive with a Serial ATA (SATA) connector. Important: Apple recommends that you back up the data on your hard disk drive before removing and replacing it. Apple is not responsible for any lost data. To replace the hard disk drive in your MacBook Pro:

1 Shut down your MacBook Pro. Disconnect the power adapter, Ethernet cable, USB cables, security lock, and any other cables connected to the MacBook Pro to prevent damaging the computer. WARNING: The internal components of your MacBook Pro can be warm. If you have been using your MacBook Pro, wait 10 minutes after shutting down to let the internal components cool before continuing. 2 Turn over your MacBook Pro and remove the ten (10) screws that secure the bottom case. Remove the shorter screws at the angles shown in the illustration. Lift off the case and place it to the side. Chapter 3 Boost Your MacBook Pro 37 Important: Because the screws are different lengths, note the screw lengths and locations so you can replace the screws correctly. Put them aside in a safe place. Long Short 38 Chapter 3 Boost Your MacBook Pro Important: When you remove the bottom case, you expose sensitive internal components, which can be affected by static electricity. 3 Before touching the hard drive assembly, discharge any static electricity from your body by touching a metal surface inside the computer. Chapter 3 Boost Your MacBook Pro 39 4 Locate the bracket at the top of the drive. Use a Phillips screwdriver to loosen the two captive screws that hold the bracket in place. Put the bracket aside in a safe place. 5 Using the pull tab, gently tilt up the drive. Bracket Pull tab 40 Chapter 3 Boost Your MacBook Pro 6 Hold the drive by its sides and gently pull the connector on the right side of the drive to disconnect it. Dont press the drive between your fingers, and avoid touching the circuitry on the underside of the drive. Connector The connector is attached to a cable and remains in the hard disk drive bay. Chapter 3 Boost Your MacBook Pro 41 Important: There are four (4) mounting screws on the sides of your hard disk drive. If your replacement drive doesnt include mounting screws, remove the ones from your old drive and mount them on the replacement drive before you install it. Mounting screws 7 Attach the connector to the right side of the replacement drive. 42 Chapter 3 Boost Your MacBook Pro 8 Insert the replacement drive at an angle, making sure the mounting screws are seated properly. 9 Replace the bracket and tighten the screws. Chapter 3 Boost Your MacBook Pro 43 10 Replace the bottom case. Replace and tighten the ten screws you removed in step 2 in their proper locations, making sure to insert the shorter screws at the angles shown in the illustration. Long Short For information about installing Mac OS X and bundled applications, see Reinstalling the Software That Came with Your MacBook Pro on page 62. 44 Chapter 3 Boost Your MacBook Pro Installing Additional Memory Your computer has two memory slots that you access by removing the bottom case. Your MacBook Pro comes with a minimum of 4 gigabytes (GB) of 1333 MHz Double Data Rate (DDR3) Synchronous Dynamic Random-Access Memory (SDRAM) installed. Each memory slot can accept an SDRAM module that meets the following specifications:

Double Data Rate Small Outline Dual Inline Memory Module (DDR3) format 30 mm (1.18 inches) 204-pin 2 GB or 4 GB PC3-10600S DDR3 1333 MHz Type RAM You can add two 4 GB memory modules for a maximum of 8 GB of memory. For best performance, fill both memory slots and install an identical memory module in each slot. To install memory in your MacBook Pro:

1 Follow steps 1 and 2 beginning on page 37 to remove the bottom case. Important: When you remove the bottom case, you expose sensitive internal components, which can be affected by static electricity. 2 Before touching the memory assembly, discharge any static electricity from your body by touching a metal surface inside the computer. Chapter 3 Boost Your MacBook Pro 45 3 Push the levers on the sides of the memory module outward to release the module from the memory card slot. The memory pops up at an angle. Before removing it, make sure you see the half-circle notches. If you dont, try pressing the levers outward again. Notches 46 Chapter 3 Boost Your MacBook Pro 4 Hold the memory module by its notches and remove it from the slot. 5 Remove the other memory module. Important: Hold the memory modules by their edges, and do not touch the gold connectors. 6 Insert the new memory module in the slot:

a Align the notch on the gold edge of the module with the notch in the lower memory slot. b Tilt the card and push the memory into the slot. c Use two fingers with firm, even pressure to push down on the memory module. You should hear a click when the memory is inserted correctly. d Repeat to install an additional memory module in the top slot. Press down on the module to make sure it is level. Chapter 3 Boost Your MacBook Pro 47 7 Follow the instructions for replacing the bottom case in step 10 on page 44. Notches 48 Chapter 3 Boost Your MacBook Pro Making Sure Your MacBook Pro Recognizes the New Memory After installing additional memory in your MacBook Pro, check whether the computer recognizes the new memory. To check the computers memory:

1 Start up your MacBook Pro. 2 When you see the Mac OS X desktop, choose Apple () from the menu bar and then choose About This Mac. For a detailed breakdown of the amount of memory installed in your computer, open System Profiler by clicking More Info, and then click Memory. If your MacBook Pro doesnt recognize the memory or doesnt start up correctly, confirm that the memory you installed is compatible with your MacBook Pro and that its installed correctly. Chapter 3 Boost Your MacBook Pro 49 4 Problem, Meet Solution www.apple.com/support Mac Help help Occasionally, you may have problems while working with your MacBook Pro. Read on for troubleshooting tips to try when you have a problem. You can also find more troubleshooting information in Mac Help and on the MacBook Pro Support website at www.apple.com/support/macbookpro. If you experience a problem working with your MacBook Pro, theres usually a simple and quick solution. Think about the conditions that led up to the problem. Making a note of things you did before the problem occurred will help you narrow down possible causes and find the answers you need. Things to note include:

The applications you were using when the problem occurred. Problems that occur only with a specific application might indicate that the application is not compatible with the version of Mac OS X installed on your computer. Any new software that you installed, especially software that added items to the System folder. Any new hardware that you installed, such as additional memory or a peripheral. 52 Chapter 4 Problem, Meet Solution Problems That Prevent You from Using Your MacBook Pro If your MacBook Pro doesnt respond or the pointer doesnt move On rare occasions, an application may freeze on the screen. Mac OS X provides a way to quit a frozen application without restarting your computer. To force an application to quit:

1 Press Command (x)-Option-Esc or choose Apple () > Force Quit from the menu bar. The Force Quit Applications dialog appears with the application selected. 2 Click Force Quit. The application quits, leaving all other applications open. If you need to, you can also restart the Finder from this dialog. Next, save your work in any open applications and restart the computer to make sure the problem is entirely cleared up. If the problem occurs frequently, choose Help > Mac Help from the menu bar at the top of the screen. Search for the word freeze to get help for times when the computer freezes or doesnt respond. If the problem occurs only when you use a particular application, check with the applications manufacturer to see if its compatible with your computer. To get support and contact information for the software that comes with your MacBook Pro, go to www.apple.com/guide. If you know an application is compatible, you might need to reinstall your computers system software. See Reinstalling the Software That Came with Your MacBook Pro on page 62. Chapter 4 Problem, Meet Solution 53 If your MacBook Pro freezes during startup, or you see a flashing question mark, or the screen is dark and the sleep indicator light is glowing steadily (not in sleep) The flashing question mark usually means that the computer cant find the system software on the hard disk or any disks attached to the computer. Wait a few seconds. If the computer doesnt soon start up, shut it down by pressing and holding the power () button for about 8 to 10 seconds. Disconnect all external peripherals and try restarting by pressing the power () button while holding down the Option key. When your computer starts up, click the hard disk icon, and then click the right arrow. After the computer starts up, open System Preferences and click Startup Disk. Select a local Mac OS X System folder. If that doesnt work, try using Disk Utility to repair the disk:

Insert the Mac OS X Install DVD into your computer. Restart your computer and hold down the C key as it starts up. When prompted, choose your preferred language. When the next screen appears, choose Disk Utility from the Utilities menu in the menu bar. When Disk Utility opens, follow the instructions in the First Aid pane to see if Disk Utility can repair the disk. If using Disk Utility doesnt help, you might need to reinstall your computers system software. See Reinstalling the Software That Came with Your MacBook Pro on page 62. 54 Chapter 4 Problem, Meet Solution If your MacBook Pro doesnt turn on or start up Try the following suggestions in order until your computer turns on:

Make sure the power adapter is plugged into the computer and into a functioning power outlet. Be sure to use the 85W MagSafe Power Adapter that came with your MacBook Pro. If the power adapter stops charging and you dont see the indicator light on the MagSafe connector turn on when you plug in the power cord, try unplugging and replugging the power cord to reseat it, or try another power outlet. Check whether the battery needs to be recharged. Press the small button on the left side of your computer. You should see one to eight lights indicating the batterys level of charge. If a single indicator light is on, connect your power adapter to recharge. For more information about battery indicator lights, see page 56. If the problem persists, close all open documents and quit all applications. Return the computer to its factory settings (while still preserving your files) by pressing the left Shift key, left Option (alt) key, left Control key, and the power () button simultaneously for five seconds until the computer restarts. If you recently installed additional memory, make sure that it is correctly installed and is compatible with your computer. See whether removing and reinstalling the old memory allows the computer to start up (see page 45). Press the power () button and immediately hold down the Command (x), Option, P, and R keys simultaneously until you hear the startup sound a second time to reset the parameter RAM (PRAM). If you still cant start up your MacBook Pro, see Learning More, Service, and Support on page 64 for information about contacting Apple for service. Chapter 4 Problem, Meet Solution 55 If the screen suddenly goes black or your MacBook Pro freezes Try restarting your MacBook Pro. 1 Unplug any devices that are connected to your MacBook Pro, except the power adapter. 2 Press the power () button to restart the system. 3 Let the battery charge to at least 10 percent before plugging in any external devices and resuming your work. To see how much the battery has charged, click the Battery (

) status icon in the menu bar or check the battery indicator lights on the left side of your MacBook Pro. The display might also darken if you have energy saver features set for the battery. If you press the battery button, and all battery indicator lights flash five times quickly Your battery needs to be replaced. Contact an Apple Retail Store or an Apple Authorized Service Provider. If you press the battery button, and the battery indicator lights flash from left to right and then from right to left, five times in a row Your battery is not recognized. Contact an Apple Retail Store or an Apple Authorized Service Provider. If you forget your password You can reset your administrator password and passwords for all other accounts. 1 Insert the Mac OS X Install DVD. Then restart your computer and hold down the C key as it starts up. 2 When prompted, choose your preferred language. 56 Chapter 4 Problem, Meet Solution 3 When the next screen appears, choose Reset Password from the Utilities menu in the menu bar. Follow the onscreen instructions. If you have trouble ejecting a disc Quit any applications that might be using the disc and try again. If that doesnt work, restart the computer and then immediately press and hold the trackpad button. Using Apple Hardware Test If you suspect a problem with the MacBook Pro hardware, you can use the Apple Hardware Test application to help determine if there is a problem with one of the computers components, such as the memory or processor. To use Apple Hardware Test:

1 Disconnect all external devices from your computer except the power adapter. If you have an Ethernet cable connected, disconnect it. 2 Restart your computer and hold down the D key as it starts up. 3 When the Apple Hardware Test chooser screen appears, select the language for your location. 4 Press the Return key or click the right arrow button. 5 When the Apple Hardware Test main screen appears (after about 45 seconds), follow the onscreen instructions. 6 If Apple Hardware Test detects a problem, it displays an error code. Make a note of the error code before pursuing support options. If Apple Hardware Test doesnt detect a hardware failure, the problem might be software related. Chapter 4 Problem, Meet Solution 57 If this procedure doesnt work, you can insert the Applications Install DVD to use Apple Hardware Test. For more information, see the Apple Hardware Test Read Me file on the Applications Install DVD that came with your computer. Problems with Your Internet Connection Your MacBook Pro has the Network Setup Assistant application to help walk you through setting up an Internet connection. Open System Preferences and click Network. Click the Assist me button to open Network Setup Assistant. If you have trouble with your Internet connection, you can try the steps in this section for your type of connection or you can use Network Diagnostics. To use Network Diagnostics:

1 Choose Apple () > System Preferences. 2 Click Network and then click Assist me. 3 Click Diagnostics to open Network Diagnostics. 4 Follow the onscreen instructions. If Network Diagnostics cant resolve the problem, there may be a problem with the Internet service provider (ISP) you are trying to connect to, with an external device you are using to connect to your ISP, or with the server you are trying to access. You can try the following steps. Cable Modem, DSL Modem, and LAN Internet Connections Make sure all modem cables are firmly plugged in, including the modem power cord, the cable from the modem to the computer, and the cable from the modem to the wall jack. Also check the cables and power supplies to Ethernet hubs and routers. 58 Chapter 4 Problem, Meet Solution Turn the modem off and on and reset the modem hardware Turn off your DSL or cable modem for a few minutes, and then turn it back on. Some ISPs recommend that you unplug the modems power cord. If your modem has a reset button, you can press it either before or after you turn the power off and on. Important: Instructions that refer to modems do not apply to LAN users. LAN users might have hubs, switches, routers, or connection pods that DSL and cable modem users do not have. LAN users should contact their network administrator rather than an ISP. PPPoE Connections If you are unable to connect to your Internet service provider using PPPoE (Point to Point Protocol over Ethernet), make sure you have entered the correct information in Network preferences. To check your Network preference settings:

1 Choose Apple () > System Preferences. 2 Click Network. 3 Click Add (+) at the bottom of the network connection services list, and choose PPPoE from the Interface pop-up menu. 4 Choose an Interface for the PPPoE service from the Ethernet pop-up menu. Choose Ethernet if you are connecting to a wired network or AirPort if you are connecting to a wireless network. 5 Enter the information you received from your service provider, such as account name, password, and the PPPoE service name (if your service provider requires it). 6 Click Apply to make the settings active. Chapter 4 Problem, Meet Solution 59 Network Connections Make sure the Ethernet cable is plugged into your MacBook Pro and into the network. Check the cables and power supplies to your Ethernet hubs and routers. If you have two or more computers attempting to share an Internet connection, be sure that your network is set up properly. You need to know whether your ISP provides only one IP address or multiple IP addresses, one for each computer. If only one IP address is provided, then you must have a router capable of sharing the connection, also known as network address translation (NAT) or IP masquerading. For setup information, check the documentation provided with your router or ask the person who set up your network. The AirPort base station can be used to share one IP address among multiple computers. For information about using an AirPort base station, check Mac Help or go to the AirPort Support website at www.apple.com/support/airport. If you cant resolve the issue using these steps, contact your ISP or network administrator. Problems with AirPort Extreme Wireless Communication If you have trouble using AirPort Extreme wireless communication Make sure the computer or network you are trying to connect to is running and has a wireless access point. Make sure you have properly configured the software according to the instructions that came with your base station or access point. 60 Chapter 4 Problem, Meet Solution Make sure your MacBook Pro is within range of the other computer or the networks access point. Nearby electronic devices or metal structures can interfere with wireless communication and reduce this range. Repositioning or rotating the computer might improve reception. Check the AirPort (Z) status icon in the menu bar. Up to four bars appear, indicating signal strength. If you dont see the bars, try changing your location. See AirPort Help (choose Help > Mac Help, and then choose Library > AirPort Help from the menu bar). Also see the instructions that came with the wireless device for more information. Keeping Your Software Up to Date You can connect to the Internet and automatically download and install the latest free software versions, drivers, and other enhancements from Apple. When you are connected to the Internet, Software Update checks to see if any updates are available for your computer. You can set your MacBook Pro to check for updates periodically, and then you can download and install updated software. To check for updated software:

1 Choose Apple () > System Preferences. 2 Click the Software Update icon and follow the instructions on the screen. For more information, search for Software Update in Mac Help. For the latest information about Mac OS X, go to www.apple.com/macosx. Chapter 4 Problem, Meet Solution 61 Reinstalling the Software That Came with Your MacBook Pro Use the software installation discs that came with your MacBook Pro to reinstall Mac OS X and any applications that came with your computer. Dont attempt to install an earlier version of Mac OS X on your computer. You can install Mac OS X without erasing the target volume, which saves your existing files and settings, or you can erase the volume first, which erases all your data and leaves the computer ready for you to reinstall Mac OS X and applications. Important: Apple recommends that you back up the data on your hard disk before restoring software. Apple is not responsible for any lost data. Installing Mac OS X To install Mac OS X:

1 Back up your important files. 2 Insert the Mac OS X Install DVD that came with your computer. 3 Double-click Install Mac OS X. 4 Follow the onscreen instructions. Note: To restore Mac OS X on your MacBook Pro to the original factory settings, you must first erase the volume you want to install on. You can do this during installation using Disk Utility. For instructions, see the Knowledge Base article at support.apple.com/kb/ht3910. 5 When the installation is complete, click Restart to restart your computer. 6 Follow the prompts in Setup Assistant to set up your user account. If you erase your hard disk during installation, you need to reinstall your applications;

see the following section. 62 Chapter 4 Problem, Meet Solution Reinstalling Applications If you erased your hard disk as part of reinstalling Mac OS X, you must reinstall the applications that came with your MacBook Pro, such as the iLife applications. To install the applications that came with your MacBook Pro:

1 Back up your important files. 2 Insert the Applications Install DVD that came with your MacBook Pro. 3 Double-click Install Bundled Software. 4 Follow the onscreen instructions. 5 When the installation is complete, click Close. Using Disk Utility You can use Disk Utility to repair, verify, or erase the MacBook Pro hard disk. To use Disk Utility:

1 Insert the Mac OS X Install DVD that came with your computer. 2 Double-click Install Mac OS X. 3 After selecting your language, choose Utilities > Open Disk Utility and then follow the instructions in the First Aid pane to see if Disk Utility can repair the disk. 4 Quit Mac OS X Installer. If using Disk Utility doesnt help, try reinstalling the MacBook Pro system software. See Reinstalling the Software That Came with Your MacBook Pro on page 62. Chapter 4 Problem, Meet Solution 63 Learning More, Service, and Support Your MacBook Pro does not have any user-serviceable parts, except the hard drive and the memory. If you need service, contact Apple or take your MacBook Pro to an Apple Authorized Service Provider. You can find more information about the MacBook Pro through online resources, onscreen help, System Profiler, or Apple Hardware Test. Online Resources For online service and support information, go to www.apple.com/support. Choose your country from the pop-up menu. You can search the AppleCare Knowledge Base, check for software updates, or get help from Apples discussion forums. The latest product specific information can be found at www.apple.com/support/macbookpro. Onscreen Help You can look for answers to your questions, as well as instructions and troubleshooting information, in Mac Help. Choose Help > Mac Help. System Profiler To get information about your MacBook Pro, use System Profiler. It shows you what hardware and software is installed, the serial number and operating system version, how much memory is installed, and more. To open System Profiler, choose Apple () >

About This Mac from the menu bar and then click More Info. AppleCare Service and Support Your MacBook Pro comes with 90 days of technical support and one year of hardware repair warranty coverage at an Apple Retail Store or an Apple-authorized repair center, such as an Apple Authorized Service Provider. You can extend your coverage by purchasing the AppleCare Protection Plan. For information, go to www.apple.com/support/products or the website for your country listed below. 64 Chapter 4 Problem, Meet Solution If you need assistance, AppleCare telephone support representatives can help you with installing and opening applications, and basic troubleshooting. Call the support center number nearest you (the first 90 days are complimentary). Have the purchase date and your MacBook Pro serial number ready when you call. Note: Your 90 days of complimentary telephone support begins on the date of purchase. Telephone fees may apply. Country United States Australia Canada (English)

(French) Ireland New Zealand United Kingdom Phone 1-800-275-2273

(61) 1-300-321-456 1-800-263-3394

(353) 1850 946 191 00800-7666-7666

(44) 0844 209 0611 Website www.apple.com/support www.apple.com/au/support www.apple.com/ca/support www.apple.com/ca/fr/support www.apple.com/ie/support www.apple.com/nz/support www.apple.com/uk/support Telephone numbers are subject to change, and local and national telephone rates may apply. A complete list is available on the web:

www.apple.com/support/contact/phone_contacts.html Chapter 4 Problem, Meet Solution 65 Locating Your Product Serial Number Use one of these methods to find your computers serial number:

Turn your MacBook Pro over. The serial number is etched into the case near the hinge. Serial number Choose Apple () from the menu bar and then choose About This Mac. Click the version number beneath the words Mac OS X to cycle through the Mac OS X version number, the build version, and the serial number. Click the Finder icon and open /Applications/Utilities/System Profiler. Click Hardware in the Contents pane. 66 Chapter 4 Problem, Meet Solution 5 Last, but Not Least www.apple.com/environment Mac Help ergonomics For your safety and that of your equipment, follow these rules for handling and cleaning your MacBook Pro and for working more comfortably. Keep these instructions handy for reference by you and others. NOTICE: Incorrect storage or use of your computer may void the manufacturers warranty. Important Safety Information WARNING: Failure to follow these safety instructions could result in fire, electric shock, or other injury or damage. Built-in battery Do not remove the battery from your MacBook Pro. The battery should be replaced only by an Apple Authorized Service Provider. Discontinue use of your MacBook Pro if it is dropped or appears crushed, bent, deformed, or damaged. Do not expose your MacBook Pro to extreme heat sources, such as radiators or fireplaces, where temperatures might exceed 212 F or 100 C. Proper handling The bottom of your MacBook Pro may become very warm during normal use. The MacBook Pro complies with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950-1). 68 Chapter 5 Last, but Not Least To operate the computer safely and reduce the possibility of heat-related injuries, follow these guidelines:

Set up your MacBook Pro on a stable work surface that allows for adequate air circulation under and around the computer. Do not operate your MacBook Pro on a pillow, blanket, or other soft material, because the material can block the airflow vents. Never place anything over the keyboard when operating your MacBook Pro. Do not push objects into the ventilation openings. If your MacBook Pro is on your lap and gets uncomfortably warm, remove it from your lap and place it on a stable work surface. Water and wet locations Keep your MacBook Pro away from sources of liquid, such as drinks, washbasins, bathtubs, shower stalls, and so on. Protect your MacBook Pro from dampness or wet weather, such as rain, snow, and fog. 85W MagSafe Power Adapter Use only the power adapter that came with your MacBook Pro, or an Apple-authorized power adapter that is compatible with this product. Make sure the AC plug or AC power cord is fully inserted into the power adapter before plugging the adapter into a power outlet. The power adapter may become very warm during normal use. The MagSafe Power Adapter complies with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950-1). Chapter 5 Last, but Not Least 69 To reduce the possibility of overheating the power adapter or of heat-related injuries, do one of the following:

Plug the power adapter directly into a power outlet. AC plug MagSafe connector MagSafe Power Adapter If youre using the AC power cord, place the power adapter on a desk, table, or on the floor in a well-ventilated location. AC power cord MagSafe connector MagSafe Power Adapter 70 Chapter 5 Last, but Not Least Disconnect the power adapter and disconnect any other cables if any of the following conditions exists:

You want to add memory or upgrade the hard disk drive. You want to clean the case (use only the recommended procedure described on page 74). The power cord or plug becomes frayed or otherwise damaged. Your MacBook Pro or power adapter is exposed to rain, excessive moisture, or liquid spilled into the case. Your MacBook Pro or power adapter has been dropped, the case has been damaged, or you suspect that service or repair is required. The MagSafe power port contains a magnet that can erase data on a credit card, iPod, or other device. To preserve your data, do not place these or other magnetically sensitive material or devices within 1 inch (25 mm) of this port. If debris gets into the MagSafe power port, remove it gently with a dry cotton swab. MagSafe power specifications:

Frequency: 50 to 60 Hz, single phase Line Voltage: 100 to 240 V Output Voltage: 18.5 V DC, 4.6 A Chapter 5 Last, but Not Least 71 Hearing damage Permanent hearing loss may occur if earbuds or headphones are used at high volume. You can adapt over time to a higher volume of sound that may sound normal but can be damaging to your hearing. If you experience ringing in your ears or muffled speech, stop listening and have your hearing checked. The louder the volume, the less time is required before your hearing could be affected. Hearing experts suggest that to protect your hearing:

Limit the amount of time you use earbuds or headphones at high volume. Avoid turning up the volume to block out noisy surroundings. Turn the volume down if you cant hear people speaking near you. High-risk activities This computer is not intended for use in the operation of nuclear facilities, aircraft navigation or communications systems, air traffic control systems, or for any other uses where the failure of the computer could lead to death, personal injury, or severe environmental damage. Laser Information for Optical Disc Drives WARNING: Making adjustments or performing procedures other than those specified in your equipments manual may result in hazardous radiation exposure. The optical disc drive in your computer contains a laser that is safe in normal use but that may be harmful to your eyes if disassembled. For your safety, have this equipment serviced only by an Apple Authorized Service Provider. 72 Chapter 5 Last, but Not Least Important Handling Information NOTICE: Failure to follow these handling instructions could result in damage to your MacBook Pro or other property. Operating environment Operating your MacBook Pro outside these ranges may affect performance:

Operating temperature: 50 to 95 F (10 to 35 C) Storage temperature: -4 to 113 F (-20 to 45 C) Relative humidity: 5% to 90% (noncondensing) Operating altitude: 0 to 10,000 feet (0 to 3048 meters) Turning on your MacBook Pro Never turn on your MacBook Pro unless all of its internal and external parts are in place. Operating the computer when parts are missing may be dangerous and may damage your computer. Carrying your MacBook Pro If you carry your MacBook Pro in a bag or briefcase, make sure that there are no loose items (such as paper clips or coins) that could accidentally get inside the computer through vent openings or the optical drive slot or get stuck inside a port. Also, keep magnetically sensitive items away from the MagSafe power port. Using connectors and ports Never force a connector into a port. When connecting a device, make sure the port is free of debris, that the connector matches the port, and that you have positioned the connector correctly in relation to the port. Chapter 5 Last, but Not Least 73 Using the optical drive The SuperDrive in your MacBook Pro supports standard 12 cm

(4.7 inch) discs. Irregularly shaped discs or discs smaller than 12 cm (4.7 inches) are not supported and can become lodged in the drive. Handling glass parts Your MacBook Pro contains glass components, including the display and trackpad. If they are damaged, dont use your MacBook Pro until it has been repaired by an Apple Authorized Service Provider. Storing your MacBook Pro If you are going to store your MacBook Pro for an extended period of time, keep it in a cool location (ideally, 71 F or 22 C) and discharge the battery to 50 percent or less. When storing your MacBook Pro for longer than five months, discharge the battery to approximately 50 percent. To maintain the capacity of the battery, recharge the battery to 50 percent every six months or so. Cleaning your MacBook Pro When cleaning the outside of your MacBook Pro and its components, first shut down your MacBook Pro and unplug the power adapter. Then use a damp, soft, lint-free cloth to clean the computers exterior. Avoid getting moisture in any openings. Do not spray liquid directly on the computer. Do not use aerosol sprays, solvents, or abrasives that might damage the finish. Cleaning the MacBook Pro screen To clean the MacBook Pro screen, first shut down your MacBook Pro and unplug the power adapter. Then dampen the included cleaning cloth with just water and wipe the screen. Do not spray liquid directly on the screen. 74 Chapter 5 Last, but Not Least Understanding Ergonomics Here are some tips for setting up a healthy work environment. Keyboard and Trackpad When you use the keyboard and trackpad, your shoulders should be relaxed. Your upper arm and forearm should form an angle that is slightly greater than a right angle, with your wrist and hand in roughly a straight line. This Not this Chapter 5 Last, but Not Least 75 Use a light touch when typing or using the trackpad and keep your hands and fingers relaxed. Avoid rolling your thumbs under your palms. This Not this Change hand positions often to avoid fatigue. Some computer users might develop discomfort in their hands, wrists, or arms after intensive work without breaks. If you begin to develop chronic pain or discomfort in your hands, wrists, or arms, consult a qualified health specialist. External Mouse If you use an external mouse, position the mouse at the same height as the keyboard and within comfortable reach. Chair An adjustable chair that provides firm, comfortable support is best. Adjust the height of the chair so your thighs are horizontal and your feet are flat on the floor. The back of the chair should support your lower back (lumbar region). Follow the manufacturers instructions for adjusting the backrest to fit your body properly. 76 Chapter 5 Last, but Not Least You might have to raise your chair so that your forearms and hands are at the proper angle to the keyboard. If this makes it impossible to rest your feet flat on the floor, you can use a footrest with adjustable height and tilt to make up for any gap between the floor and your feet. Or you can lower the desktop to eliminate the need for a footrest. Another option is to use a desk with a keyboard tray thats lower than the regular work surface. Built-in Display Adjust the angle of the display to optimize viewing in your environment. Do not force the display if you meet resistance. The display is not meant to open past 130 degrees. You can adjust the brightness of the screen when you take the computer from one work location to another, or if the lighting in your work area changes. More information about ergonomics is available on the web:

www.apple.com/about/ergonomics Apple and the Environment Apple Inc. recognizes its responsibility to minimize the environmental impacts of its operations and products. More information is available on the web:

www.apple.com/environment Chapter 5 Last, but Not Least 77 Regulatory Compliance Information Regulatory Compliance Information FCC Compliance Statement This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. See instructions if interference to radio or television reception is suspected. Lutilisation de ce dispositif est autorise seulement aux conditions suivantes: (1) il ne doit pas produire de brouillage et (2) lutilisateur du dispositif doit tre prt accepter tout brouillage radiolectrique reu, mme si ce brouillage est susceptible de compromettre le fonctionnement du dispositif. Radio and Television Interference This computer equipment generates, uses, and can radiate radio-

frequency energy. If it is not installed and used properlythat is, in strict accordance with Apples instructionsit may cause interference with radio and television reception. This equipment has been tested and found to comply with the limits for a Class B digital device in accordance with the specifications in Part 15 of FCC rules. These specifications are designed to provide reasonable protection against such interference in a residential installation. However, there is no guarantee that interference will not occur in a particular installation. You can determine whether your computer system is causing interference by turning it off. If the interference stops, it was probably caused by the computer or one of the peripheral devices. If your computer system does cause interference to radio or television reception, try to correct the interference by using one or more of the following measures:

Turn the television or radio antenna until the interference stops. Move the computer to one side or the other of the television or radio. Move the computer farther away from the television or radio. Plug the computer into an outlet that is on a different circuit from the television or radio. (That is, make certain the computer and the television or radio are on circuits controlled by different circuit breakers or fuses.) If necessary, consult an Apple Authorized Service Provider or Apple. See the service and support information that came with your Apple product. Or consult an experienced radio/television technician for additional suggestions. Important: Changes or modifications to this product not authorized by Apple Inc. could void the EMC compliance and negate your authority to operate the product. This product has demonstrated EMC compliance under conditions that included the use of compliant peripheral devices and shielded cables (including Ethernet network cables) between system components. It is important that you use compliant peripheral devices and shielded cables between system components to reduce the possibility of causing interference to radios, television sets, and other electronic devices. Responsible party (contact for FCC matters only):

Apple Inc. Corporate Compliance 1 Infinite Loop, MS 26-A Cupertino, CA 95014 Wireless Radio Use This device is restricted to indoor use when operating in the 5.15 to 5.25 GHz frequency band. Cet appareil doit tre utilis lintrieur. Exposure to Radio Frequency Energy The radiated output power of the AirPort Extreme technology is below the FCC and EU radio frequency exposure limits. Nevertheless, it is advised to use the wireless equipment in such a manner that the potential for human contact during normal operation is minimized. FCC Bluetooth Wireless Compliance The antenna used with this transmitter must not be colocated or operated in conjunction with any other antenna or transmitter subject to the conditions of the FCC Grant. 78 Taiwan Wireless Statements Bluetooth Industry Canada Statement This Class B device meets all requirements of the Canadian interference-causing equipment regulations. Cet appareil numrique de la Class B respecte toutes les exigences du Rglement sur le matriel brouilleur du Canada. Industry Canada Statement Complies with the Canadian ICES-003 Class B specifications. Cet appareil numrique de la classe B est conforme la norme NMB-003 du Canada. This device complies with RSS 210 of Industry Canada. Bluetooth EuropeEU Declaration of Conformity This wireless device complies with the R&TTE Directive. EuropeEU Declaration of Conformity The equipment complies with the RF Exposure Requirement 1999/519/EC, Council Recommendation of 12 July 1999 on the limitation of exposure of the general public to electromagnetic fields (0 Hz to 300 GHz). Hereby, Apple Inc. declares that this 802.11a/b/g/n Mini-PCIe card is in compliance with the R&TTE Directive. Taiwan Class B Statement Complies with European Low Voltage and EMC Directives. See: www.apple.com/euro/compliance Japan VCCI Class B Statement Korea Warning Statements Singapore Wireless Certification 79 External USB Modem Information When connecting your MacBook Pro to the phone line using an external USB modem, refer to the telecommunications agency information in the documentation that came with your modem. ENERGY STAR Compliance As an ENERGY STAR partner, Apple has determined that standard configurations of this product meet the ENERGY STAR guidelines for energy efficiency. The ENERGY STAR program is a partnership with electronic equipment manufacturers to promote energy-

efficient products. Reducing energy consumption of products saves money and helps conserve valuable resources. This computer is shipped with power management enabled with the computer set to sleep after 10 minutes of user inactivity. To wake your computer, click the mouse or trackpad or press any key on the keyboard. For more information about ENERGY STAR, visit:

www.energystar.gov Disposal and Recycling Information This symbol indicates that your product must be disposed of properly according to local laws and regulations. When your product reaches its end of life, contact Apple or your local authorities to learn about recycling options. For information about Apples recycling program, go to www.apple.com/environment/recycling. European UnionDisposal Information The symbol above means that according to local laws and regulations your product should be disposed of separately from household waste. When this product reaches its end of life, take it to a collection point designated by local authorities. Some collection points accept products for free. The separate collection and recycling of your product at the time of disposal will help conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment. Trkiye Brasil: Informaes sobre descarte e reciclagem O smbolo indica que este produto e/ou sua bateria no devem ser descartadas no lixo domstico. Quando decidir descartar este produto e/ou sua bateria, faa-o de acordo com as leis e diretrizes ambientais locais. Para informaes sobre o programa de reciclagem da Apple, pontos de coleta e telefone de informaes, visite www.apple.com/br/environment. Battery Disposal Information Dispose of batteries according to your local environmental laws and guidelines. Deutschland: Dieses Gert enthlt Batterien. Bitte nicht in den Hausmll werfen. Entsorgen Sie dieses Gert am Ende seines Lebenszyklus entsprechend der mageblichen gesetzlichen Regelungen. Nederlands: Gebruikte batterijen kunnen worden ingeleverd bij de chemokar of in een speciale batterijcontainer voor klein chemisch afval (kca) worden gedeponeerd. 80 81 Looking for Something?

Index A AC plug 10 AC power adapter. See power adapter AC power cord 10 adapter, power. See power adapter AirPort Extreme connecting wirelessly 11 problems 60 using 32 AppleCare 64 Apple Hardware Test 57 Apple Remote 33 application freeze 53 applications FaceTime 21 Front Row 21, 32 iChat iLife 32, 63 Keynote 21 Photo Booth 21 reinstalling 63 audio in port 25 audio out port 25 84 Looking for Something?

B battery disposal 80 general information 30 indicator lights 30 location 21 performance 30 storing 74 battery indicator lights 21, 56 blinking question mark 54 brightness keys 23 built-in battery 30 built-in speakers 21 button, power 12, 21 C cable modem 11 camera 21 camera indicator light 21 carrying your computer 73 changing password 56 System Preferences 16 the desktop 16 checking memory 49 cleaning the screen 74 your computer 74 computer disposal 80 freezes 54 inventory 9 putting to sleep 16 shutting down 17 turning on 12 wont turn on 55 connecting to a network 11 conserving battery power 30 Control-click 27 controls. See keys cord, power 10 D Dashboard 23 data transfer 25 desktop, customizing 16 discs ejecting 57 software installation 62 supported types 74 Disk Utility 63 display, external 25 See also screen disposing of batteries 80 disposing of your computer 80 Dock 31 downloading software 61 drive, optical 21 DSL modem 11 E ejecting a disc 57 Energy Saver preferences 30 environmental impact 77 ergonomics 75 Ethernet connecting to 11 port 25 Expos key 23 ExpressCard slot 25 F F1 to F12 function keys 23 FaceTime application 21 FaceTime HD camera 21 factory settings 62 Fast-forward key 23 FireWire connections 33 port 25 flashing question mark 54 Force Quit 53 forward delete 27 four-finger swiping 29 Front Row application 21 frozen application 53 function (fn) key 23 G gestures, trackpad 26 H hand positions 75 hard disk drive 37 Help, finding answers 31 high-speed data transfer 25 high-speed USB 25 I iChat application iLife applications 63 Infrared (IR) receiver 21 installation instructions 8 installing applications 63 Mac OS X 62 memory 45 Internet connecting to 11 connection problems 58 inventory of items 9 IP address, sharing 60 IP masquerading 60 K keyboard ergonomics 75 illumination keys 23 media keys 23 shortcuts 27 See also keys Keynote application 21 keys brightness 23 Dashboard 23 Expos 23 function (fn) 23 keyboard illumination 23 media 23 Media Eject 23 mute 23 volume 23 L lights battery 30, 56 sleep indicator 21 M Mac App Store 33 Mac Help 31 Mac OS X reinstalling 62 website 32 MagSafe power adapter. See power adapter Media Eject key 23 media keys 23 memory checking 49 installing 45 specifications 45 microphone 21 Looking for Something?

85 migrating information 14 Migration Assistant 14 Mini DisplayPort technology 25 modem 11 mouse connect to USB port 25 ergonomics 76 See also trackpad Multi-Touch gestures 21, 26 mute key 23 N network address translation (NAT) 60 connections 60 diagnostics 58 Network Setup Assistant 58 number, serial 66 O online resources 64 optical drive about 21 supported disc size 74 P paging through documents using trackpad 29 password, resetting 56 Photo Booth application 21 pinching to zoom 28 Play/Pause key 23 ports on MacBook Pro 25 power adapter screen cleaning 74 goes black 56 port 25 safety tips 69 using 10 power button 12, 21 power cord 10 PPPoE connections 59 preferences. See System Preferences problems. See troubleshooting putting your MacBook Pro to sleep 16 Q question mark, flashing 54 R RAM. See memory reinstalling software 62 resetting your password 56 Rewind key 23 right click 27 rotating objects using trackpad 28 S safety general instructions 68 handling information 73 power adapter 69 scrolling with two fingers 26 SDRAM specifications 45 secondary clicking 27 security slot 21 Serial ATA (SATA) hard drive 37 serial number, finding 66 service and support 64 Setup Assistant 13, 14 shutting down 17 sleep indicator light 21 mode 16 slot-loading optical drive 21 software reinstalling 62 updating 61 Software Update 61 speakers 21 specifications 33 Startup Disk preferences 54 stopping an application 53 your computer 17 storing the computer 74 SuperDrive about 21 supported disc sizes 74 support 64 86 Looking for Something?

using Disk Utility 63 using Mac Help 64 turning on your MacBook Pro 12 two-finger pinching 28 two-finger rotating 28 typing position 75 U updating software 61 USB connections 33 ports 25 V video camera 21 video camera indicator light 21 video port 25 volume keys 23 W waking your MacBook Pro 17 Z zooming using the trackpad 28 swiping to move quickly through documents 29 System Preferences customizing the desktop 16 Energy Saver 16 Software Update 61 Startup Disk 54 System Profiler 64 T three-finger swiping 29 Thunderbolt port 25 trackpad about 21 gestures 21, 26 shortcuts 27 troubleshooting AirPort issues 60 AppleCare 64 battery indicator lights 56 computer freezes 54 computer wont turn on 53, 55 ejecting a disc 57 hardware problems 57 Internet connection 58 pointer wont move 53 PPPoE connections 59 reinstalling software 62 screen goes black 56 service and support 64 Looking for Something?

87 KK Apple Inc. 2011 Apple Inc. All rights reserved. Finder, the FireWire logo, and Multi-Touch are trademarks of Apple Inc. Under the copyright laws, this manual may not be copied, in whole or in part, without the written consent of Apple. AppleCare, Apple Store, and iTunes Store are service marks of Apple Inc., registered in the U.S. and other countries. Every effort has been made to ensure that the information in this manual is accurate. Apple is not responsible for printing or clerical errors. Apple 1 Infinite Loop Cupertino, CA 95014 408-996-1010 www.apple.com The Apple logo is a trademark of Apple Inc., registered in the U.S. and other countries. Use of the keyboard Apple logo (Option-

Shift-K) for commercial purposes without the prior written consent of Apple may constitute trademark infringement and unfair competition in violation of federal and state laws. Apple, the Apple logo, AirPort, AirPort Extreme, Cover Flow, Expos, FaceTime, FileVault, FireWire, GarageBand, iCal, iChat, iLife, iMovie, iPhone, iPhoto, iPod, iPod touch, iTunes, Keynote, Mac, MacBook, Mac OS, MagSafe, Photo Booth, Safari, Snow Leopard, Spaces, Spotlight, SuperDrive, and Time Machine are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. ENERGY STAR is a U.S. registered trademark. Intel, Intel Core, and Xeon are trademarks of Intel Corp. in the United States and other countries. The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Apple Inc. is under license. Other company and product names mentioned herein are trademarks of their respective companies. Mention of third-party products is for informational purposes only and constitutes neither an endorsement nor a recommendation. Apple assumes no responsibility with regard to the performance or use of these products. Manufactured under license from Dolby Laboratories. Dolby, Pro Logic, and the double-D symbol are trademarks of Dolby Laboratories. Confidential Unpublished Works, 19921997 Dolby Laboratories, Inc. All rights reserved. Simultaneously published in the United States and Canada.

Introduction: Broadcom BCM94331PCIEBT4 PCI-E Mini Card User's Guide Before you begin Things you should know BCM94331PCIEBT4 network Before you begin Obtain the following information from your network administrator (if you are a home user, obtain this information from the person that installed your wireless access point):

l Network names (SSID) of the specific wireless networks that you want to connect to. l WEP (Wired Equivalent Privacy) key information (if any) for the networks you want to connect to. l For Microsoft Windows networking, your customer name and workgroup name. l For your network account, your user name and password. l Your IP address (if not using a DHCP server) Things you should know When you start your computer, your Broadcom BCM94331PCIEBT4 PCI-E Mini card detects certain wireless networks that are within range. Before you can connect to these and other wireless networks, you must configure a profile for each network using the information you obtained from your network administrator. WEP is a security protocol for wireless local area networks (defined in the IEEE 802.11g standard) that encrypts data sent over radio waves. The use of the WEP key is optional and can be enabled or disabled. If the network you are connecting to has enabled WEP, you must also enable WEP in the network profile and set the WEP key to match the WEP key used by the network. Otherwise, you cannot connect to the network. Broadcom BCM94331PCIEBT4 network The Broadcom BCM94331PCIEBT4 solution allows you to make a wireless connection to a network, as illustrated below. Back to top Using the Broadcom Wireless Utility: Broadcom AirForce 54g and Intensi-fi Wireless Network Adapter User Guide Back to Contents Page Using the Broadcom Wireless Utility: Broadcom AirForce 54g and Intensi-fi Wireless Network Adapter User Guide Overview Utility Components Overview The Broadcom Wireless Utility enables you to do the following network tasks:

l Manage your wireless networks and create network connection profiles (Wireless Networks tab) l Connect to available networks (utility icon in notification area) l Get information about the network status and signal and noise of your network connection (Link Status tab) l View current and accumulated statistics (Statistics tab) l Find out which broadcasting networks are in range and search for nonbroadcasting networks (Site Monitor tab) l Run tests on the wireless network adapter (Diagnostics tab) l Get date and version information about the utility, and software, hardware, and location details about your wireless network adapter (Information tab) l Manually add or delete trusted servers and enable the manual acceptance or rejection of auto-

provisioning and A-ID group changes (Wireless Networks tab) l Manually import EAP-FAST PACs (Wireless Networks tab) In the utility, you can open Wireless Network Wizard to connect to a basic network or create an ad hoc network, or you can open the Wireless Network Connection Settings tool to connect to an advanced network. To do any of the other tasks, click the tab that is associated with the described task. To start using the utility, right-click the utility icon If the icon is not available, open Broadcom Wireless Utility in Control Panel. in the notification area, and then click Open Utility. NOTE: The utility icon may not appear exactly as shown here. See "Table 1. Signal Strength Indicated by the Broadcom Wireless Utility Icon."

Utility Components Utility components include the utility icon in the notification area, the six utility tabs, and Wireless Network Connection Settings. file:///P|/User%20Manuals/WLANCard-UM302_LaLa/HTML/utility.htm (1 of 12)4/25/2006 1:57:41 PM Using the Broadcom Wireless Utility: Broadcom AirForce 54g and Intensi-fi Wireless Network Adapter User Guide Utility Icon To do any of the following tasks or operations, right-click the utility icon, and then click the appropriate item. l Open the on-line Broadcom AirForce 54g and Intensi-fi Wireless Network Adapter User Guide

(Help Files) l Open About WLAN Card Utility to view links to Broadcom and Broadcom Customer Support websites and to view the version and date of the utility (About) l Hide the utility icon (Hide Tray Icon) l Disable or enable the radio (Disable/Enable Radio) l Connect to any of the networks for which you have created a connection profile and are within range (Connect To) l Open the utility to the Wireless Networks tab (Open Utility) l Open the utility to the Link Status tab to view information about the connection (Status) l Display a log of your wireless network events (Display Log) Wireless Networks Tab The Wireless Networks tab has tools that enable you to do the following:

l Use the utility to manage your wireless networks l Add a network connection profile l Edit or remove a network connection profile l Change the order in which profiles are listed under Preferred network connections l Connect to any listed network without changing its order in the list l Disable or enable the radio (Disable/Enable Radio) l Show or hide the utility icon in the notification area l Choose which type of network to access l Lock or unlock a preferred network connection profile l Save your wireless network connection profiles as a WPN file l Import a WPN file l Manually add or delete trusted servers and enable the manual acceptance or rejection of auto-

provisioning and A-ID group changes l Manually import EAP-FAST PACS On the Add menu, you can use either the wireless network wizard that is available from Broadcom Wireless Utility (see Connecting to a Basic Network or Creating an Ad Hoc Network Using the Wireless Network Wizard") or the utility (see "Connecting to an Advanced Network Using the Broadcom Wireless Utility") to add a network connection profile. To use the utility to manage your wireless networks, select the Let this tool manage your wireless networks check box. To add a network connection profile, click the Add arrow, and then click either Use Wizard (basic network) or Use Utility (advanced network). To edit or remove a network connection profile, right-click the network name, and then click either Edit or Remove. To change the order in which profiles are listed under Preferred network connections, click the network name, and then click either the up arrow or down arrow. To connect to any listed network without changing its order in the list, right-click the network name, and then click Connect. file:///P|/User%20Manuals/WLANCard-UM302_LaLa/HTML/utility.htm (2 of 12)4/25/2006 1:57:41 PM Using the Broadcom Wireless Utility: Broadcom AirForce 54g and Intensi-fi Wireless Network Adapter User Guide To disable the radio, clear the Enable radio check box. To enable the radio, select the Enable radio check box. To hide the utility icon utility icon check box.

, clear the Show utility icon check box. To show the icon, select the Show To choose the type of network to access, click the Options arrow, and then click Advanced. To lock or unlock a preferred network connection profile, right-click anywhere in the row that lists the network name, and then click Lock or Unlock, as appropriate. NOTE: You must have system or administrator rights to be able to lock or unlock a profile. To save your wireless network connection profiles to a WPN file, click the Options arrow, and then click Export (see "Saving Preferred Network Connection Settings to a File" in "Connecting to an Advanced Network Using the Broadcom Wireless Utility."

To import a WPN file, click the Options arrow, and then click Import (see "Importing a Preferred Network Connection Profiles File" in "Connecting to an Advanced Network Using the Broadcom Wireless Utility."

Click Apply or OK after you change any of the settings for the change to take effect. file:///P|/User%20Manuals/WLANCard-UM302_LaLa/HTML/utility.htm (3 of 12)4/25/2006 1:57:41 PM Using the Broadcom Wireless Utility: Broadcom AirForce 54g and Intensi-fi Wireless Network Adapter User Guide For networks that use the EAP-FAST authentication method, the Wireless WLAN Card Utility automatically adds trusted servers to the trust list and accepts auto-provisioning and AID (A-ID) group changes by default. The utility also enables you to import a Protected Access Credential (PAC). From the utility, you can also manually add or delete trusted servers, enable the manual acceptance or rejection of auto-

provisioning and A-ID group changes, or import or delete PACS, as described in the following instructions. In general, you should use the default settings. Therefore, check with the network administrator before you make any changes. To manually add a trusted server to the trust list 1. Open Broadcom Wireless Utility. 2. From the Wireless Networks tab, click Options, point to Cisco Compatible Extensions, and then click Administrator Settings. 3. Click Add. 4. Type the A-ID friendly name of the trusted server in the space provided, and then click OK. To delete a trusted server from the trust list file:///P|/User%20Manuals/WLANCard-UM302_LaLa/HTML/utility.htm (4 of 12)4/25/2006 1:57:41 PM Using the Broadcom Wireless Utility: Broadcom AirForce 54g and Intensi-fi Wireless Network Adapter User Guide 1. Open Broadcom Wireless Utility. 2. From the Wireless Networks tab, click Options, point to Cisco Compatible Extensions, and then click Administrator Settings. 3. In the Trust list (A-ID), click the name of the trusted server you want to delete, and then click Delete. To change the default settings for administering Cisco Compatible Extensions 1. Open Broadcom Wireless Utility. 2. From the Wireless Networks tab, click Options, point to Cisco Compatible Extensions, and then click Administrator Settings. 3. Clear the Disable auto-provision prompt check box to enable manual acceptance or rejection. 4. Clear the Disable A-ID group change prompt check box to enable manual acceptance or 5. Select the Auto-provision PAC only once check box to auto-provision a Protected Access rejection. Credential (PAC) only once. To import or remove an EAP-FAST PAC 1. Open Broadcom Wireless Utility. 2. From the Wireless Networks tab, click Options, point to Cisco Compatible Extensions, and 3. To import a PAC: in Protected Access Credentials, click Add, and then follow the on-screen then click Manage PACs. instructions. NOTE: The PAC is password protected, so you must know the password to be able to import the PAC.

-or-

To remove a PAC: click anywhere in the row that lists the PAC, and then click Remove. Link Status Network status and signal and noise information about your network connection is displayed on the Link Status tab. NOTES:

l For IEEE 802.11n connections, speed is indicated by an MCS value. l Radio Stream information is provided only for IEEE 802.11n connections. l Click anywhere in the Signal & noise history box to change the type of history being displayed. Successive clicks change the type from both signal and noise, to noise only, to signal only, and back to both signal and noise. file:///P|/User%20Manuals/WLANCard-UM302_LaLa/HTML/utility.htm (5 of 12)4/25/2006 1:57:41 PM Using the Broadcom Wireless Utility: Broadcom AirForce 54g and Intensi-fi Wireless Network Adapter User Guide The status of your network connection is also indicated by the appearance of the utility icon number and color of the radio waves indicates the strength or weakness of the signal (see Table 1. Signal Strength Indicated by the Broadcom Wireless Utility Icon for details). The To view the network name (SSID), speed, signal strength rating, connection status, and the client IP address of the network connection, move your mouse pointer over the utility icon. NOTE: On computers running Windows XP, you also can view the SSID, speed, signal strength rating, and connection status by moving your mouse pointer over the Windows Wireless Network Connection icon in the notification area. Table 1. Signal Strength Indicated by the Broadcom Wireless Utility Icon file:///P|/User%20Manuals/WLANCard-UM302_LaLa/HTML/utility.htm (6 of 12)4/25/2006 1:57:41 PM Using the Broadcom Wireless Utility: Broadcom AirForce 54g and Intensi-fi Wireless Network Adapter User Guide Icon Appearance Indicated Received Signal Strength The signal strength is very good or excellent. The signal strength is weak. See Troubleshooting for suggested action. No signal is being received. See Troubleshooting for probable causes and suggested action. The radio is disabled or switched off. See Troubleshooting for suggested action. Statistics On the Statistics tab under Current, the following current statistics are shown:

l Network name (SSID) l Connection time l Packets sent l Packets received l Sent packets lost l Received packets lost l Total packets lost (%) Under Accumulated, the following accumulated statistics are shown:

l Packets sent l Packets received l Sent packets lost l Received packets lost file:///P|/User%20Manuals/WLANCard-UM302_LaLa/HTML/utility.htm (7 of 12)4/25/2006 1:57:41 PM Using the Broadcom Wireless Utility: Broadcom AirForce 54g and Intensi-fi Wireless Network Adapter User Guide Site Monitor Basic Site Monitor On the Site Monitor tab, the basic Site Monitor displays information about wireless routers/APs and ad hoc networks that are within range. To sort the list, click the column heading that shows the characteristic you want to sort by. For example, to sort by signal strength, click Signal . To view information about a particular wireless router/AP or ad hoc network, click anywhere in the row that lists the wireless router/AP or ad hoc network. The network information is shown under Selected Network. To view or change the network connection settings for a particular wireless router/AP or ad hoc network, right-click anywhere in the row that lists the wireless router/AP or ad hoc network, and then click Editif you have not yet created a network connection profile for that particular wireless router/AP or ad hoc network and want to do so, click Add . To see the information elements for a listed AP or ad hoc network, right-click anywhere in the row that lists the AP or ad hoc network, and then click Show Information Elements. file:///P|/User%20Manuals/WLANCard-UM302_LaLa/HTML/utility.htm (8 of 12)4/25/2006 1:57:41 PM Using the Broadcom Wireless Utility: Broadcom AirForce 54g and Intensi-fi Wireless Network Adapter User Guide NOTES:

l Nonbroadcasting networks are labeled (nonbroadcasting) under Network Name. l The network performance may be degraded while Site Monitor is displaying nonbroadcasting APs to which you are not currently connected. l The symbols under AP Band indicate IEEE 802.11a, IEEE 802.11b, IEEE 802.11g, or IEEE 802.11n operation. To see more detailed information about a particular wireless router/AP or ad hoc network, click anywhere in the row that lists the wireless router/AP or ad hoc network, and then click Advanced. Advanced Site Monitor To save the activity log to a file, click the Options arrow, and then click Start Log. file:///P|/User%20Manuals/WLANCard-UM302_LaLa/HTML/utility.htm (9 of 12)4/25/2006 1:57:41 PM Using the Broadcom Wireless Utility: Broadcom AirForce 54g and Intensi-fi Wireless Network Adapter User Guide You can adjust the time interval between scans by clicking the Options arrow, and then clicking either one of the preset values or clicking Customize to specify a different time interval. NOTE: The network performance may be degraded while Site Monitor is displaying nonbroadcasting networks to which you are not currently connected. To view detailed network information for a single nonbroadcasting network, type the network name in the Look for box, and then click Find. To reset the site monitor to the broadcasting networks, click Clear. Diagnostics On the Diagnostics tab, you can run a number of tests to determine if your wireless network adapter is functioning properly. Select the tests you want to run, and then click Run. For information about an individual test, look under Information before you click Run. To see the test results, look under Information after you click Run. NOTE: The network connection is lost when you run the tests. When the test run is over, your network connection is automatically reestablished. Also, you can view a log of your wireless network events. To do so, click Log. Examples of wireless network events that are logged include:

file:///P|/User%20Manuals/WLANCard-UM302_LaLa/HTML/utility.htm (10 of 12)4/25/2006 1:57:41 PM Using the Broadcom Wireless Utility: Broadcom AirForce 54g and Intensi-fi Wireless Network Adapter User Guide l Initiation of user session l Connecting to a network l Disconnecting from current network l Authentication mode being used l Driver status l Supplicant status l New wireless device available l Initializing wireless state machine l Wireless utility is managing this adapter l Wireless utility is not managing this adapter If your Broadcom 802.11 Network Adapter fails any of the diagnostics tests, go to http://www.broadcom. com/ for technical support. Information file:///P|/User%20Manuals/WLANCard-UM302_LaLa/HTML/utility.htm (11 of 12)4/25/2006 1:57:41 PM Using the Broadcom Wireless Utility: Broadcom AirForce 54g and Intensi-fi Wireless Network Adapter User Guide The following information is displayed on the Information tab:

l Software details l Hardware details l Location details (shows the country for which the driver is installed and the channels supported for that location) Wireless Network Connection Settings The Wireless Network Connection Settings component is intended for use by advanced users or network administrators. You can use Wireless Network Connection Settings to create a connection profile for an advanced infrastructure network, a basic infrastructure network, or an ad hoc network (see " Connecting to an Advanced Network Using the Broadcom Wireless Utility"). Back to Contents Page file:///P|/User%20Manuals/WLANCard-UM302_LaLa/HTML/utility.htm (12 of 12)4/25/2006 1:57:41 PM Using the Broadcom BT Utility: Quick Start Guide Step 1: Installing the Software NOTE: This installation is required before you insert the module into the USB port of your computer. 1. Insert the Bluetooth USB Module installation compact disc (CD) into the CD-ROM or DVD drive of your computer. 2. If the Main Menu screen appears automatically, select Install software and click OK. If the Main Menu screen does not appear automatically, click Start, click Run, type x:\setup.exe (where x is the CD-ROM or DVD drive letter of your computer), and click OK. 3. Click Next, click Finish, and then restart your computer. 4. Right-click the Bluetooth icon in the taskbar notification area (system tray) and click Start Using Bluetooth. Follow the instructions provided by the Initial Bluetooth Configuration Wizard. Step 2: Inserting the Module Make sure that the Bluetooth USB Module is properly inserted inside your computer. If you started at Step 1: Installing the Software The Found New Hardware Wizard detects and installs the device. When the installation is finished, you are ready to begin using the Bluetooth features of this computer. If you skipped Step 1: Installing the Software, you are ready to begin using the Bluetooth features of this computer. NOTE: Before you begin, however, please review the Bluetooth USB Module Users Guide. This document provides important information and instructions that will help you do the things you want to do with your Bluetooth enabled computer. Glossary Authentication A Bluetooth security feature that is used to verify identity; it requires a Bluetooth PIN Code from the remote device. Authorization A Yes-or-No Bluetooth security feature that requires operator intervention to avoid having the connection time out and fail. Bluetooth device Bluetooth enabled hardware such as a computer, printer, fax, mouse, keyboard, cell phone, headset, or PDA. Regulatory Statements for BCM94331PCIEBT4 Please refer to Broadcom OEM installation guide separation distance o

OEM Installation Guidance Document For BRCM WLAN Module, BCM94331PCIEBT4 FCC ID: QDS-BRCM1055; IC: 4324A-BRCM1055 Conditions on using BRCM regulatory approvals:

Customer must ensure that its product (the CUSTOMER Product) is electrically A. identical to Broadcoms reference designs. Customer acknowledges that any modifications to Broadcoms reference designs may invalidate regulatory approvals in relation to the CUSTOMER Product, or may necessitate notifications to the relevant regulatory authorities. Customer is responsible for ensuring that antennas used with the product are of B. the same type, with same or lower gains as approved and providing antenna reports to Broadcom. Customer is responsible for regression testing to accommodate changes to C. Broadcoms reference designs, new antennas, and portable RF exposure safety testing/approvals. Appropriate labels must be affixed to the CUSTOMER Product that comply with D. applicable regulations in all respects. E. product that contains the text as required by applicable law. Without limitation of the foregoing, an example (for illustration purposes only) of possible text to include is set forth below:

A users manual or instruction manual must be included with the customer 1. USAFederal Communications Commission (FCC) FCC COMPLIANCE STATEMENT:

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

(1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. INFORMATION TO USER:

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If not installed and used in accordance with the instructions, it may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by tuning the equipment off and on, the Page 1 of 8 OEM Installation Guidance Document For BRCM WLAN Module, BCM94331PCIEBT4 FCC ID: QDS-BRCM1055; IC: 4324A-BRCM1055 user is encouraged to try and correct the interference by one or more of the following measures:

-Reorient or relocate the receiving antenna

-Increase the distance between the equipment and the receiver.

-Connect the equipment to outlet on a circuit different from that to which the receiver is connected.

-Consult the dealer or an experienced radio/TV technician for help. FCC Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment. CAUTION: (this only applicable to 5GHz device) This device is restricted to indoor use due to its operation in the 5.15 to 5.25 GHz frequency range. FCC requires this product to be used indoors for frequency range 5.15 to 5.25 GHz to reduce the potential for harmful interference to co-channel Mobile Satellite systems. High power radars are allocated as primary users of the 5.25 to 5.35 GHz and 5.65 to 5.85 GHz bands. These radar stations can cause interference with and/or damage this device. System integrators must include the FCC ID on the end product. FCC Radio-Frequency Exposure & Approval Conditions:

1. Antennas must be installed in the display section of Netbook/notebook/laptop computer to provide at least XXcm separation distance from the transmitting antenna to the body of user during normal operating condition. 2. Transmitting antenna(s) can only be installed at the display section of computer. When this device is installed other than notebook computers, at least 20 cm separation distance shall be maintained between the transmitting antenna(s) to the body of user or nearby person. 3. The antenna(s) used for this transmitter must not be collocated or operating in conjunction with any other antenna or transmitter within a host device, except in accordance with FCC multi-transmitter product procedures. 4. Only those antennas with same type and lesser gain filed under this FCC ID number can be used with this device. 5. The regulatory label on the final system must include the statement: Contains FCC ID: QDS-BRCM1055 and/or IC: 4324A-BRCM1055 or using electronic labeling method as documented in KDB 784748. 6. The final system integrator must ensure there is no instruction provided in the user manual or customer documentation indicating how to install or remove the transmitter Page 2 of 8 OEM Installation Guidance Document For BRCM WLAN Module, BCM94331PCIEBT4 FCC ID: QDS-BRCM1055; IC: 4324A-BRCM1055 module except such device has implemented two-ways authentication between module and the host system. 7. The final host manual shall include the following regulatory statement:

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If not installed and used in accordance with the instructions, it may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by tuning the equipment off and on, the user is encouraged to try and correct the interference by one or more of the following measures:

-Reorient or relocate the receiving antenna

-Increase the distance between the equipment and the receiver.

-Connect the equipment to outlet on a circuit different from that to which the receiver is connected.

-Consult the dealer or an experienced radio/TV technician for help. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. 2. Canada - Industry Canada (IC) Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of this device. L utilisation de ce dispositif est autorise seulement aux conditions suivantes : (1) il ne doit pas produire de brouillage et (2) l utilisateur du dispositif doit tre prt accepter tout brouillage radiolectrique reu, mme si ce brouillage est susceptible de compromettre le fonctionnement du dispositif. To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically radiated power (EIRP) is not more than that required for successful communication. This device has been designed to operate with a 802.11abgn antenna, having a maximum gain of 5.65dBi/2.4GHz and 7.25dBi/5GHz. Different types of antennas or the same type of antenna having a gain greater than 5.65dBi/2.4GHz and 7.25dBi/5GHz are strictly prohibited for use with this device. The required antenna impedance is 50ohms. Page 3 of 8 OEM Installation Guidance Document For BRCM WLAN Module, BCM94331PCIEBT4 FCC ID: QDS-BRCM1055; IC: 4324A-BRCM1055 Caution: (this only applicable to UNII device)

(i) the device for operation in the band 5150-5250 MHz is only for indoor use to reduce the potential for harmful interference to co-channel mobile satellite systems;

(ii) the maximum antenna gain permitted for devices in the bands 5250-5350 MHz and 5470-5725 MHz shall comply with the e.i.r.p. limit; and

(iii) the maximum antenna gain permitted for devices in the band 5725-5825 MHz shall comply with the e.i.r.p. limits specified for point-to-point and non point-to-point operation as appropriate. High power radars are allocated as primary users of the 5.25 to 5.35 GHz and 5.65 to 5.85 GHz bands. These radar stations can cause interference with and/or damage this device. Caution: Exposure to Radio Frequency Radiation. To comply with RSS 102 RF exposure compliance requirements, for mobile configurations, a separation distance of at least 20 cm must be maintained between the antenna of this device and all persons. This device must not be co-located or operating in conjunction with any other antenna or transmitter. System integrators must include the IC ID on the end product. 3. Europe - EU Restrictions This equipment needs to be marked with the throughout the European community. 0984 symbol and can be used Marking by the symbol indicates that usage restrictions apply. Information to be supplied to the users:

802.11a Restrictions:

- This product is for indoor use only when using channels 36, 40, 44, 48, 52, 56, 60, or 64 (5150 5350 MHz).

- DFS and TPC must remain enabled to ensure product compliance with EC regulations.

- To ensure compliance with local regulations, be sure to select the country in which the access point is installed.

- This product can be used as shown in the table below:

Page 4 of 8 OEM Installation Guidance Document For BRCM WLAN Module, BCM94331PCIEBT4 FCC ID: QDS-BRCM1055; IC: 4324A-BRCM1055 5 GHz wireless LAN IEEE 802.11a Indoor Use Only A, AND, B, CH, D, CY, CZ, DK, ES, EST, F, FIN, FL, FR, GB, GR, H, I, IRL, IS, L, LT, M, MC, N, NL, P, PL, RSM, S, SK, SLO, V Caution: Exposure to Radio Frequency Radiation. To comply with RF exposure compliance requirements, for mobile configurations, a separation distance of at least 20 cm must be maintained between the antenna of this device and all persons. Czech:

User's Manual in Czech language and a statement of conformity with Directive 1999/5/EC in Czech language must be enclosed to each product. France:

2.4GHz for Metropolitan France:

In all Metropolitan dpartements, wireless LAN frequencies can be used under the following conditions, either for public or private use:

Indoor use: maximum power (EIRP*) of 100 mW for the entire 2400-2483.5 MHz frequency band Outdoor use: maximum power (EIRP*) of 100 mW for the 2400-2454 MHz band and with maximum power (EIRP*) of 10 mW for the 2454-2483 MHz band Note for system integrators:

- The module is tested to comply with the requirement of the R&TTE Directive. System integrators are responsible for compliance of the final device with the R&TTE Directive.

- Packaging: CE Marking must also be on the outer packaging of the product. The outer packaging must also provide an indication as to where the device is intended to be used and OR conversely, where there may be restrictions for use. 4. Taiwan - NCC Statement to be included in the user guide Statement- For general products Page 5 of 8 OEM Installation Guidance Document For BRCM WLAN Module, BCM94331PCIEBT4 FCC ID: QDS-BRCM1055; IC: 4324A-BRCM1055 Additional Statement - For 5G Band products 5.25G ~5.35G Translation:

Article 12 Without permission, any company, firm or user shall not alter the frequency, increase the power, or change the characteristics and functions of the original design of the certified lower power frequency electric machinery. Article 14 The application of low power frequency electric machineries shall not affect the navigation safety nor interfere a legal communication, if an interference is found, the service will be suspended until improvement is made and the interference no longer exists. The foregoing legal communication refers to the wireless telecommunication operated according to the telecommunications laws and regulations. The low power frequency electric machinery should be able to tolerate the interference of the electric wave radiation electric machineries and equipments for legal communications or industrial and scientific applications. Radio devices using 5.25-5.35GHz bands are restricted to indoor use only. Appendix:

(ID):

CCXXxxLPyyyZz

,, CCXXxxLPyyyZz . Page 6 of 8 OEM Installation Guidance Document For BRCM WLAN Module, BCM94331PCIEBT4 FCC ID: QDS-BRCM1055; IC: 4324A-BRCM1055 5. Korea Include the following statement either on the label or in the User Guide.

6. Argentina The current approval is in the name of Broadcoms local representative. It may be necessary to obtain regulatory approval in the name of the local distributor or importer. We suggest manufacturers check with their local distributors and importers in Argentina. 7. Brazil - Anatel Before using Broadcom Anatel approvals, 1. PC- OEM must make arrangement for its local offices or distributors to provide maintenance, technical assistance or replace any faulty products sold in Brazil. 2. All warranty services will be provided by the distributors or PC-OEM sales support in Brazil. An official agreement stating warranty responsibilities must be signed and made available to Broadcom. Interference statement to be included in the Users Guide

"Este equipamento opera em carter secundrio, isto , no tem direito a proteo contra interferncia prejudicial, mesmo de estaes do mesmo tipo, e no pode causar interferncia a sistemas operando em carter primrio."

Translation:

"This equipment operates in secondary character. It can be affected by harmful interference. However, it cannot cause interference to systems operating in primary character."

8. South Africa ICASA PC-OEMs must make arrangement for importers to supply spare parts and carry out repairs in South Africa. 9. Indonesia - POSTEL Page 7 of 8 OEM Installation Guidance Document For BRCM WLAN Module, BCM94331PCIEBT4 FCC ID: QDS-BRCM1055; IC: 4324A-BRCM1055 PC-OEMs must make arrangement for importers to provide product warranty and after sales services. 10. Japan MIC Radio devices using 5.25-5.35GHz bands are restricted to indoor use only. Page 8 of 8