how to use your buddi Bud Pack leaflet_8-12-08.indd 1 9/12/08 10:53:06 contents Setting up your buddi for use 1 Introducing buddi 2 How buddi works 3 6 Using your buddi 11 How to nd your buddi 13 Frequently asked questions 16 Contact details 17 buddi - Unit precautions Bud Pack leaflet_8-12-08.indd 2 9/12/08 10:53:06 introducing buddi Welcome to buddi the worlds smallest assisted GPS personal tracker offering emergency support. We hope you will nd everything you need to know about how to use your buddi in this booklet. However, if there is anything you wish to speak to us about , please call our buddi customer care team on 0871 423 8756. 1 Bud Pack leaflet_8-12-08.indd 3 9/12/08 10:53:07 how buddi works buddi uses assisted GPS (global positioning system) technology to calculate its location, and uses the mobile phone network to send that location to you. Assisted GPS provides accurate locations as well as allowing your buddi to work indoors where GPS normally would not. In order for your buddi to work at its optimum, it requires good GSM
(mobile phone) coverage. If your buddi does not work, it is most likely due to a lack of mobile phone coverage. 2 Bud Pack leaflet_8-12-08.indd 4 9/12/08 10:53:07 setting up your buddi for use Inside the box you will nd Your buddi A charging cable and plug Lanyard and attachments Step 1 plug the charging cable into the plug, and then into the top of your buddi under the liftable ap and then plug into any mains socket. Step 2 allow to charge for at least 8 hours before using for the rst time. After charging for a short period, you should see a ashing red light indicating that the buddi is charging. indicating that the buddi is charging. 3 Bud Pack leaflet_8-12-08.indd 5 9/12/08 10:53:08 Step 3 when the buddi is fully charged there will be a slow ashing green light. Unplug your buddi. Step 4 ACTIVATE your buddi call our customer care team on 0871 423 8756. You will be asked if you are in an area with mobile phone coverage if you arent, you will be asked to call back when you and your buddi are in an area with mobile phone coverage. You will need to give the customer care advisor your unique buddi identi cation number (ubin) - you can nd this on the back of your buddi. They will then take you through security and ensure that we have all the necessary information completed in your pro le, wearers and emergency contacts
(please note you will be asked to provide at least 4 Bud Pack leaflet_8-12-08.indd 6 9/12/08 10:53:08 3 emergency contacts and phone numbers). They will also be able to help you to set up geofencing and tracking if you would like help on this. You will then be asked to place your buddi near a window in order to fully activate it. Your buddi will then be ready to use. 5 Bud Pack leaflet_8-12-08.indd 7 9/12/08 10:53:08 emergency alert buttons using your buddi lanyard coupling micro USB charging socket voice channel and recorder LED alert 6 Bud Pack leaflet_8-12-08.indd 8 9/12/08 10:53:09 Your buddi has a LED light on the front. The light will change colour under different circumstances. On and fully charged When being charged Low battery (less than 1hr left) ashing orange. Taking off charge ashing green. ashing red. When emergency alert buttons pressed - ashing red ashes orange for 3 seconds before turning green. 2 quick and 1 slow. Emergency alert buttons your buddi has 2 emergency alert buttons which when squeezed simultaneously will send a distress signal to the buddi customer response centre. The light will turn from green to red and the 7 Bud Pack leaflet_8-12-08.indd 9 9/12/08 10:53:10 buddi will vibrate 3 times, to let you know you have requested help. The simultaneous button press is needed to avoid accidental set off of the alarm. The buddi customer response team have been trained to respond to different scenarios based on the nature of the call and the information contained in your personal database. When the emergency alert buttons are pressed, the customer response team will receive an alert of the buddis location and the time of the distress call. They will then call the emergency contact(s) provided by you (at the activation stage), to inform them of the wearers location Audio feature when the emergency alert buttons are pressed, a voice channel is opened into our customer response centre so they can automatically record any voice/noise around the buddi. This will be stored and can be accessed if required. This facility allows the customer care centre to listen in if required. 8 Bud Pack leaflet_8-12-08.indd 10 9/12/08 10:53:10 Geofencing this facility allows you to identify an imaginary boundary around a specic area. If the wearer goes out of this area, an alert can be raised by the buddi customer response advisor giving the wearers location. The rst emergency contact will be notied. Please go to www.buddi.co.uk to set this up or call the buddi customer care team on 0871 423 8756 if you would like help. buddi fenced area 9 Bud Pack leaflet_8-12-08.indd 11 9/12/08 10:53:11 Tracking this option allows live and historic tracking. The wearers movements will be displayed on the map with the postcode and address at each point. Up to a maximum of 5 buddis can be tracked at the same time. This information can also be downloaded onto a spreadsheet please go to www.buddi.co.uk to set this up or call the buddi customer care team on 0871 423 8756. Man down this option is available and to set this up please call the buddi customer care team on 0871 423 8756. Passive alert the buddi will vibrate 2 times to inform the wearer if their location is being looked up. 10 Bud Pack leaflet_8-12-08.indd 12 9/12/08 10:53:11 how to find your buddi If you are concerned about the whereabouts of the buddi wearer, there are four ways in which you can locate them. By telephone simply call the buddi customer response team, on 0871 423 5999 and give them the unique buddi number (ubin), or the name of the person who wears the buddi. Following security questions, the buddi customer response advisor will give you the location of the wearer. Online - visit www.buddi.co.uk and log in using your chosen email and password. You can then nd the location of your buddi on a map. By text - simply text buddi followed by a space then your ubin or text name to 80806, for example buddi william and send to 80806 or buddi 14132001 and send 11 Bud Pack leaflet_8-12-08.indd 13 9/12/08 10:53:11 to 80806. Please refer to www.buddi.co.uk and go to the wearer information page to set up your text name. By smart phone you can access the buddi wearers location using www.buddi.co.uk on the web browser on your phone. buddi locator icon 12 Bud Pack leaflet_8-12-08.indd 14 9/12/08 10:53:11 frequently asked questions What do I do if my buddi does not work?
Firstly, ensure that your buddi is fully charged and that your area has mobile phone reception. When the buddi is fully charged the light on the buddi will change from red to green. If your buddi still does not work, call the buddi customer care team on 0871 423 8756. Will my buddi withstand heavy shocks?
Like any electronic device, buddi has sensitive parts inside it and should not be subjected to any unnecessary treatment. Is my buddi waterproof?
buddi is water resistant. You should not immerse it in water for any period of time. 13 Bud Pack leaflet_8-12-08.indd 15 9/12/08 10:53:11 How long will the battery last and is there a battery warning light?
In ideal conditions ,the battery will typically last for between 3-4 days and the buddi will have a slow ashing orange light when the battery is low. We do however recommend you charge it each night if possible. Can we also send you a text?
We can also send you a text to alert you if the battery is low. Please go to www.buddi.co.uk to set this up. What is the size and weight of my buddi?
Your buddi weighs 60g and measures 55mm x 53mm x 18mm Where and how can I wear my buddi?
Your buddi comes supplied with an adjustable lanyard with a clip to fasten your buddi on. It also comes with a 14 Bud Pack leaflet_8-12-08.indd 16 9/12/08 10:53:11 ring which can be detached and fastened to a bag or belt. To get the best from your buddi we recommend you wear it outside of clothing but it will work in pockets and in the car. Can more than one person share the same buddi?
Yes. You can register the same buddi for different wearers by visiting www.buddi.co.uk and logging in and going to the wearers section. Alternatively you can call the buddi customer care team on 0871 423 8756 and they will be able to register another wearer for you. What happens if I lose my buddi?
Unfortunately you will need to purchase a new one. You can buy insurance for your buddi from www. buddi.co.uk. 15 Bud Pack leaflet_8-12-08.indd 17 9/12/08 10:53:11 contact details buddi online : www.buddi.co.uk buddi customer care : 0871 423 8756 buddi customer response: 0871 423 5999 12 month warranty: your buddi is covered by a 12 month warranty from the date of purchase. Full terms and conditions can be found at www.buddi.co.uk Calls cost 10p per minute. Texts cost 1.50 each. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired operation. You are cautioned that changes or modifications not expressly approved by the responsible party could void the user's authority to operate the equipment. 16 buddi unit precautions Only manufacturers AC adaptor or charging cable must be used with the buddi. The battery within this device must be disposed of at a dedicated recycling centre in accordance with local/
national regulations. No user serviceable parts within this equipment Do not subject this device to temperatures exceeding 50C. Discontinue use immediately if the device shows any signs of mechanical damage. 17 Bud Pack leaflet_8-12-08.indd 19 9/12/08 10:53:11 www.buddi.co.uk 18 Bud Pack leaflet_8-12-08.indd 20 9/12/08 10:53:11