HP Sprocket Select Printer Print and relive memories with HP Sprocket Select!
Parts and Controls Supplied Items Product Overview Power Button How to Reset your HP Sprocket Select Caring for your HP Sprocket Select Lighting and Troubleshooting Status LED Indicator Light Troubleshooting Getting Started Installing Mobile App Loading Paper
Pairing a Mobile Device and the HP Sprocket Select
Technical Information The information contained herein is subject to change without notice. Copyright 2020 HP Development Company, L.P. Parts and Controls HP Sprocket 2.3 x 3.4 (5.8 x 8.7 cm) Photo Paper (10 sheets included) Supplied Items HP Sprocket Select printer Setup Instructions USB Charging Cable Regulatory Information Product Overview 1. Power Button 2. Micro-USB Charging Port 3. Status LED Indicator Light 4. Charge LED Indicator Light 5. Paper Cover 6. Paper Output Slot 1 2 5 4 3 6 1 How to Reset your HP Sprocket Select There are two ways you might need to reset your Sprocket printer:
Hardware Reset If the printer isn't responding or won't connect to your mobile device, try performing a hardware reset. Remove the
automatically restart. When you complete a hardware reset, your personalized settings will be saved (Custom Name, Personal Color, etc.). Factory Reset Perform a factory reset to return to the default settings if you want to gift your Sprocket to someone else. A factory reset might also be used if Privacy is turned on for your mobile device and the device is lost. Completing a factory reset
You can initiate a factory reset by using the steps below. A factory reset can only be completed when the USB charging cable is NOT connected to the printer. 1.
2. Release the power button. The LEDs will continue blinking for about 6 seconds. 3. 4. again. Power on; the printer will be reset to factory settings. After a factory reset, all settings are reset to factory
If you decide you do NOT want to reset the printer to factory defaults, you can abandon the reset. While the LEDs are blinking, do not press the Power button as directed in step three above. This will cancel the factory reset. Note:
If you want to pair again with your device after a Factory Reset, make sure to also "forget" your device in your operating system's Paired Devices list. Then, re-pair in the Sprocket app. Caring for your HP Sprocket Select
Keep the Paper Cover closed to prevent dust and debris from entering the paper path.
Keep your Sprocket app updated. If you dont have your mobile app set to automatically update, go to the appropriate app store and make sure the latest version is installed. 2 Lighting and Troubleshooting Status LED Indicator Light The color of the Status LED Indicator Light can be personalized in the Sprocket app. The default color is Light blue, indicated in this table. Color/Status HP Sprocket Condition Description
battery is completely drained. If the battery is Critically Low or drained, you cannot print. Printer is idle. The color of this LED can be personalized in the Sprocket app. Sprocket is printing from the Owner's mobile device Sprocket is printing from a Guest mobile device
times when a print job is sent from an Owner's mobile device. While printing, the LED will slowly pulse white/
personal color.
times when a print job is sent by a particular user. While printing, the LED will slowly pulse the owner/guest's color. Idle Light blue (default)
(Or owner's personal color) Light blue (default), Blinking
(Or owner's personal color) Personal or Assigned Guest Color
Purple, Pink. Color set in the Sprocket app) Owner/Guest color, Blinking slowly or solid Sprocket is overheated The printer will pause printing until temperature returns to normal and resume automatically. Red, Blinking slowly Printer Error State Printer might be out of paper. Check the Charge LED light for power bank status. Resolve the error to continue printing. Solid Red Printer Error State The battery is low. Charge the printer. Red, Blinking fast Printer Error State Alternating colors, Sparkling Firmware Update The printer might have a paper jam or is in an unrecoverable state. Complete a hardware reset to resolve.
Sprocket app or unplug from power during the update. Charge LED Indicator Light Charge LED: USB cable not connected HP Sprocket Condition Color/Status Fully Charged Green Description Device is fully charged, 90-100%
Amber Medium Charge Device charge is between 16-89%
Blinking Red Low Charge Device has a low battery and will need to be charged soon (4-15%). If the USB cable is not connected and your printer battery is critically low (1-3% charged), the Status LED
Charge LED will continue to blink red. Charge the printer as soon as possible. Charge LED: USB cable connected Fully Charged Green Medium Charge Device charge is 16-99%
Device is fully charged. Amber Red Low and Critically Low Charge Device has a low battery and is charging. 3 Troubleshooting The Sprocket app will alert you to various error conditions through in-app messaging. Follow the app instructions to resolve issues.
FAQs on the HP Support site (www.hpsupport.com). 4 Getting Started Installing Mobile App To use your HP Sprocket Select with your mobile device, you must download the companion Sprocket app from the App Store or on Google Play (or your local app store). To download the Sprocket app, visit hpsprocket.com/start. There, you will be directed to the appropriate app store for your device. Supported by Android devices using OS v5.0 and above / iOS 10.0.2 and above. Made for iPhone XS Max, iPhone XS, iPhone XR, iPhone X, iPhone 8, iPhone 8 Plus, iPhone 7, iPhone 7 Plus, iPhone SE, iPhone 6s, iPhone 6s Plus, iPhone 6, iPhone 6 Plus, iPhone 5s, iPhone 5c, iPhone 5, iPad Pro 12.9-inch (1st, 2nd and 3rd generation), iPad Pro 11-inch, iPad (4th, 5th, and 6th generation), iPad Pro 10.5-inch, iPad Pro 9.7-inch, iPad Air 2, iPad Air, iPad mini (2, 3, and 4), iPod touch (6th generation).
ou must install the companion Sprocket app to operate the HP Sprocket with If you previously installed the Sprocket app, you can access setup instructions for HP Sprocket Select in the your mobile device. Help & How To menu. Loading Paper 1.
paper. The lid is attached with magnets. 2. Unwrap a pack of HP Sprocket 2.3 x 3.4 (5.8 x 8.7 cm) Photo Paper (10 sheets). Make sure the included orange Print Quality Card is on the bottom of the stack with the barcodes and HP logo facing down. Stack the photo paper on top of the card with the HP logos facing down. The shiny side of the paper should be facing up in the tray. Paper Tray. 3. Place both the paper and Print Quality Card into the 4.
will feel the magnets latch the lid into place. Note: Make sure to slide the photo paper underneath the small tabs at the front end of the Paper Tray. Print Quality Card Use:
Load the Print Quality Card with each new pack of paper. Each foil-pack has an included colored card; the card is specially-made to prepare your printer for the paper in that pack. The Print Quality Card cleans and calibrates the printer for the pack of paper that it came in. The card will pass through the HP Sprocket Select printer automatically after loading paper. If you notice print quality issues, load the colored card again. Discard the colored card after you have printed all ten sheets in the
5 What size paper do I need to buy for my HP Sprocket?
Only use HP Sprocket 2.3 x 3.4 (5.8 x 8.7 cm) Photo Paper with HP Sprocket
Buy Paper in the Main Menu or from hpsprocket.com/start. Make sure to use genuine HP Sprocket 2.3 x 3.4 (5.8 x 8.7 cm) Photo Paper.
from the app or from other retailers. 2.3 x 3.4 in 5.8 x 8.7 cm Caution:
Do not insert more than 1 pack of HP Sprocket 2.3 x 3.4 (5.8 x 8.7 cm) Photo Paper (10 sheets plus the Print Quality Card) into the device at a time to avoid paper jams or print errors.
additional paper within the Sprocket app by tapping Buy Paper in the Main Menu.
Do not pull the paper out of the device during printing. If spills or moisture collect on a photo, wipe it away as soon as possible to prevent color damage. Keep photo paper clean and free of bends or damage for best print quality. To charge, insert the Micro-USB Charging Cable into the HP Sprocket Select. 1. To charge, insert the Micro-USB Charging Cable into the HP Sprocket Select. 2. Connect the Micro-USB Cable to a power source. 3. When connected, the Charge LED Indicator Light will turn on to indicate charging. See "LED Indicator Lights: Charge and Status" for more information. 4. To charge fully, allow the device to charge until the Charge LED Indicator Light turns green. 5. Turn on the device by pressing the Power Button until the Status LED Indicator Light illuminates and turns solid white
(default) or personalized color. The printer can also be turned on by connecting the USB cable to a power supply. 6. Status LED Indicator Light goes dark. Continued use during charging will slow down the charging speed. Connect the Micro-USB Cable to a power source capable of supplying 5 V DC/1 A. Use only with Listed ITE (Information Technology Equipment) 6 Pairing a Mobile Device and the HP Sprocket Select
. app, select my sprocket. The in-app instructions will help you easily pair with your mobile device within the app.
For Android and iPhone powered on. 1. Press and hold the Power Button to turn on the printer. The Status LED Indicator Light will light up when fully 2. Open the Sprocket app. Expand the Main menu and tap sprocket. 3. Tap Manage Printers. This opens a dropdown list of printers you have previously connected to. Select your 4. printer, or tap Add new printer. If you are adding a new printer, select the printer you want to connect to from the list. Follow the on-screen messages. To add a new printer:
powered on. 1. Press and hold the Power Button to turn on the printer. The Status LED Indicator Light will light up once fully 2. Open the Sprocket app. Expand the Main menu and tap sprocket. 3. Tap Manage Printers. This will open a dropdown list of printers you have previously connected to. Select your 4. printer, or tap Add new printer. If you are adding a new printer, select the printer you want to connect to from the list. Follow the on-screen messages. Check out the HP Sprocket app user guide to learn more how to use the Sprocket app and all the fun features available for your printer!
7 Safety Information For regulatory and safety notices, refer to the included sheet in your product packaging and the following statements. Battery Safety Do not disassemble the product or battery or short the battery terminals. Avoid contact with a leaking or damaged battery. Adult supervision is recommended when the product is being used by young children. Do not use the printer if the product battery is swelling and causing product expansion. Keep the device clear of high temperatures and moisture.
Paper tray capacity Up to 10 pages with the Print Quality Card
es 64 MB Product numbers Dimensions and weight Connectivity Printer management Power supply Charge time Power consumption Print technology Supported paper Borderless printing
Memory Print quality Mobile connectivity Control panel Environmental parameters Warranty Regulatory Model Number Description 5XH49A, 5XH50A Bluetooth 5.0 HP Sprocket app Dimensions: 3.48 x 5.13 x 0.69 in (88.0 x 130.4 x 17.5 mm) Weight: 0.40 lb (0.18 kg) Li-ion 7.4 V 2 cell internal rechargeable battery 700 mAh internal battery 120 minutes 0.94 W (standby)
Maximum 36.2 W at 25 C (77 F) Thermal printing with a ZINK Zero Ink printer Note: The HP Sprocket does not use ink cartridges to print. HP Sprocket 2.3 x 3.4 (5.8 x 8.7 cm) Photo Paper 321 x 600 dots per inch (dpi) Supported by Android devices using OS v5.0 and above / iOS 10.0.2 and above. Made for iPhone XS Max, iPhone XS, iPhone XR, iPhone X, iPhone 8, iPhone 8 Plus, iPhone 7, iPhone 7 Plus, iPhone SE, iPhone 6s, iPhone 6s Plus, iPhone 6, iPhone 6 Plus, iPhone 5s, iPhone 5c, iPhone 5, iPad Pro 12.9-inch (1st, 2nd and 3rd generation), iPad Pro 11-inch, iPad (4th, 5th, and 6th generation), iPad Pro 10.5-
inch, iPad Pro 9.7-inch, iPad Air 2, iPad Air, iPad mini (2, 3, and 4), iPod touch (6th generation). Power Button; Reset Button; Charge and Status Indicator LED Lights Operating humidity: 5% to 70% RH (recommended) Non-operating humidity: <5% RH or >71% RH Operating temperature: 5 to 40 C (41 to 104 F) Recommended operating temperature: 15 to 32 C (59 to 90 F) Storage temperature: -40 to 60 C (-40 to 140 F) Media Storage: 32-77 F (0-25 C), 40-60% RH One-year limited hardware warranty. Visit hpsprocket.com/start for more information.
Regulatory Model Number. The regulatory model number should not be confused with the marketing names or product numbers. The Regulatory Model Number for your product is VCVRA-1901. 88 Technical Information Regulatory notices For regulatory, environmental, and safety notices, refer to the included sheet in your product packaging and the following statements. This printer meets product regulatory requirements from regulatory agencies in your country/
region. This section contains the follow topics:
FCC Statement Exposure to Radio Frequency Radiation Notice to Users in Canada FCC statement The United States Federal Communications Commission (in 47 CFR brought to the attention of users of this product. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment o and on, the user is encouraged to try to correct the interference by one or more of the following measures:
-- Reorient or relocate the receiving antenna.
-- Increase the separation between the equipment and receiver.
-- Connect the equipment into an outlet on a circuit dierent from that to which the receiver is connected.
-- Consult the dealer or an experienced radio/TV technician for help. pressly approved by HP may void the users authority to operate the equipment. For further information, contact:
Manager of Corporate Product Regulations HP Inc. 1501 Page Mill Road, Palo Alto, CA 94304, U.S.A Email contact: (techregshelp@hp.com) or Telephone contact: +1 (650) 857-1501 This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. The device has been evaluated to met general RF exposure requirement. The device can be used in portable exposure condition without restriction. Exposure to radio frequency radiation CAUTION! The radiated output power of this device is far below the FCC radio frequency exposure limits. Nevertheless, the device shall be used in such a manner that the potential for human contact during normal operation is minimized. This product and any attached external antenna, if supported, shall be placed in such a manner to minimize the potential for human contact during normal operation. In order to avoid the possibility of exceeding the FCC radio frequency exposure limits. Notice to users in Canada/Note lattention des utilisateurs canadiens Under Innovation, Science and Economic Development Canada regulations, this radio transmitter may only operate using an antenna of a type and maximum (or lesser) gain approved for the transmitter by Innovation, Science and Economic Developent Canada. To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically radiated power (e.i.r.p.) is not more than that necessary for successful communication. This device complies with Innovation, Science and Economic Developent Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. WARNING! Exposure to Radio Frequency Radiation. The radiated output power of this device is below the Innovation, Science and Economic Developent Canada radio frequency exposure limits. Nevertheless, the device should be used in such a manner that the potential for human contact is minimized during normal operation. 9 9 Get in Touch:
www.sprocketprinters.com/pages/support App Store is a service mark of Apple Inc. iPad, iPad Air, iPad Pro, iPad mini, iPhone, and iPod touch are trademarks of Apple Inc., registered in the U.S. and other countries. Android and Google Play are trademarks of Google Inc. Google and Google Logo are registered trademarks of Google Inc.
The ZINK Technology and ZINK Trademarks are owned by ZINK Holdings LLC. used under license. All other products, brand names, company names, and logos are trademarks of their respective owners, used merely to identify their respective products, and are not meant to connote any sponsorship, endorsement, or approval. Manufactured and distributed by C&A Marketing, Inc. under license from HP Inc. HP Inc., 1501 Page Mill Road, Palo Alto, CA 94304 Copyright 2020 HP Development Company, L.P. All Rights Reserved. Made in Vietnam. 10