Additional Information 1 EQUIPMENT RETURN AND REFUND POLICY Equipment return, please contact support@canary.is with your Canary Connect, Inc. (Canary) provides certain identified order details. products and services (including our Basic, Premium Services and Professional Monitoring, each, a Product and collective-
The above Equipment Return & Refunds policy does not apply ly, the Products). The Products may include a device or other to our Premium Services or Professional Monitoring, which we equipment, that we refer to collectively as Equipment, and refer to as Additional Services. Cancellation terms for Addi-
we may provide it to you as part of our Products. If you are the tional Services, including Additional Services with a minimum original end-user or purchaser, as applicable, of our Products committed contract period, are included in our Sales Terms and you are not satisfied with the Equipment for any reason, and can be summarized as follows:
you may return it in its original condition within sixty (60) days Monthly Additional Services plans may be canceled for a of the original purchase and receive a full refund, except that full refund only within three (3) days of initial registration. Canary does not refund shipping costs for international orders. Annual Additional Services plans may be canceled for a full refund only within fourteen (14) days of initial registration. Only Equipment that has been purchased directly from Canary Additional Services plans with a minimum contract period online can be returned to Canary. Equipment purchased may be canceled for a full refund only within fourteen (14) through other retailers must be returned in accordance with days of initial registration if you return your Equipment their respective returns and refunds policy. within such time. Canary does not offer refunds on renewals of Additional If you wish to cancel an Equipment order or schedule an Services. 2 CONDITION OF PRODUCTS dance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that All the Equipment we sell is in brand new, open box, or recerti-
interference will not occur in a particular installation. fied or refurbished condition, as we may determine in our sole If this equipment does cause harmful interference to radio or discretion at the time we ship the Equipment. television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct REGULATORY COMPLIANCE INFORMATION the interference by one or more of the following measures:
Reorient or relocate the receiving antenna. FCC/IC compliance statement. Warning: Changes or mod-
Increase the separation between the equipment and ifications not expressly approved by the party responsible receiver. for compliance could void the users authority to operate the Connect the equipment into an outlet on a circuit different equipment. from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician Note: This equipment has been tested and found to comply for help. with the limits for a Class B digital device, pursuant to Part 15 This device complies with Part 15 of the FCC Rules. Operation of the FCC Rules. These limits are designed to provide reason-
is subject to the following two conditions:
able protection against harmful interference in a residential
(1) This device may not cause harmful interference. installation. This equipment generates, uses and can radiate
(2) This device must accept any interference received, includ-
radio frequency energy and, if not installed and used in accor-
ing interference that may cause undesired operation. 3 ISED compliance statement Suppliers Declaration of Conformity This device contains licence-exempt transmitter(s)/receiver(s) Unique Identifier that comply with Innovation, Science and Economic Develop-
Trade Name: Canary Connect, Inc. ment Canadas licence-exempt RSS(s). Operation is subject to the following two conditions:
(1) This device may not cause interference.
(2) This device must accept any interference, including inter-
ference that may cause undesired operation of the device. Lmetteur/rcepteur exempt de licence contenu dans le prsent appareil est conforme aux CNR dInnovation, Sciences et Dveloppement conomique Canada applicables aux appareils radio exempts de licence. Lexploitation est autorise aux deux conditions suivantes :
(1) Lappareil ne doit pas produire de brouillage;
(2) Lappareil doit accepter tout brouillage radiolectrique subi, mme si le brouillage est susceptible den compromettre le fonctionnement. 4 Canary Pro Canary View FCC ID: 2ACDL-C200 FCC ID: 2ACDL-C200 Model No. CAN200USBK, Model No. CAN500UKBK, CAN200EUBK, CAN200UKBK, CAN500USBK, CAN500EUBK, CAN200CABK CAN500CABK Responsible Party U.S. Contact Information US Company Name: Canary Connect, Inc. Address: 26 Broadway Fl. 22, New York, NY 10004 Telephone number or internet contact information: legal@
canary.is RF Exposure Compliance: This equipment complies with FCC/IC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator and your body. This transmitter must not be co-located or operating in Canary declares that the radio equipment types CAN200, conjunction with any other antenna or transmitter. Cet qui-
CAN500 are in compliance with Directive 2014/53/EU. The pement est conforme aux limites dexposition aux radiations full text of the EU declaration of conformity is available at the IC CNR-102 tablies pour un environnement non contrl. Cet following internet address: canary.is/legal. quipement doit tre install et utilis avec une distance min-
imale de 20cm entre le radiateur et votre corps. Cet metteur Power Adapter (US) ne doit pas tre colocalis ou fonctionner en conjonction avec SHENZHEN TEKA TECHNOLOGY CO., LTD. une autre antenne ou un autre metteur. Model: TEKA-UCA20US Canary Pro IC: 12187A-C200 Canary View IC: 12187A-C200 Input: 100-240V, 50/60Hz, 0.35A Output: 5.0V, 2.0A Model No. CAN200CABK Model No. CAN500CABK Power Adapter (UK) European Declaration of Conformity: Canary Connect, Inc.
(Canary) declares that this product is in compliance with the essential requirements and other relevant provisions of Directives 1999/5/EC, 2006/95/EC, 2004/108/EC, and SHENZHEN TEKA TECHNOLOGY CO., LTD. Model: TEKA-UCA20BS Input: 100-240V, 50/60Hz, 0.35A Output: 5.0V, 2.0A 2011/65/EU when installed and used in accordance with the Power Adapter (EU) manufacturers instructions. A copy of the full Declaration of SHENZHEN TEKA TECHNOLOGY CO., LTD. Conformity may be obtained at canary.is/legal. Model: TEKA-UCA20EU 5 Input: 100-240V, 50/60Hz, 0.35A Output: 5.0V, 2.0A increase the risk of injury from fire or electrical shock. Canary specifically disclaims any liability arising from the use of defective, incompatible, or unapproved parts or accessories. Canarys compliance notices are accessible on Canarys If you would like to purchase a replacement power adapter or website at canary.is/legal. cable, please visit canary.is or contact support@canary.is. IMPORTANT SAFETY AND HANDLING INFORMATION Installation. Properly follow all installation and mounting Please read this insert in its entirety before operating or instructions that come with the device or accessories. using your Equipment. It contains important information concerning the safety, handling, operation, and maintenance WARNING KEEP OUT OF REACH OF CHILDREN: This of the Equipment. Keep this information for future reference. Equipment may contain electrical cords or cables that Should you have any questions about your Equipment, please could pose a strangulation hazard to small children. contact support@canary.is. DO NOT install, place, mount, or hang the Equipment
(including any associated power cords or cables) in Use only Canary-approved power adapter and cables. Only or near cribs or beds. The Consumer Product Safety Canary-approved power adapters, cables, and accessories Commission recommends that all cords be kept out of should be used with your Equipment. Use of defective or reach of babies and young children at least 3 feet (1 incompatible parts or accessories with the Equipment may meter) away. interfere with its functionality, reduce its effectiveness, or 6 Not a Substitution for Comprehensive Security System. Your or any individual accessory may damage it, result in loss of wa-
Equipment, like any other, cannot offer complete protection ter resistance, and may cause injury to you. If your Equipment for your home or business. Like all practical systems, it has lim-
is damaged or malfunctions, contact Canary. You can find itations and can be disabled or circumvented by an intruder. more information about getting service on your Equipment Do not rely solely on the Equipment to protect your property, at canary.is. but use it as a part of a comprehensive security solution. You can increase your level of protection through high-quality WARNING: To prevent possible fire, electric shock, locks, stronger doors, and guards for your windows. Certain overheating, or other injury, do not disassemble or try to Canary Equipment may contain a siren, bell, horn, or other repair the device or any accessories yourself. sound to help ward off intruders; however, not all Equipment includes this feature; please contact our Customer Service Not a Substitute for Insurance. Your Equipment is not a team if you need confirmation as to whether your Equipment substitute for insurance. Property owners, renters, or other has this feature. occupants must act prudently to prevent or minimize the harmful effects of an emergency situation. WARNING: Security system devices cannot prevent the Sensors. Your Equipment may contain sensors that monitor loss of life or property. the environment around the Equipment including but not limit-
ed to temperature, humidity, and air quality. Repairing. Do not open your Equipment and do not attempt to repair any Equipment yourself. Disassembling your Equipment 7 WARNING: THIS EQUIPMENT MAY BE CAPABLE OF MON-
cies where it may not provide protection. Any alarm system ITORING DIFFERENT TEMPERATURES AND AIR QUALITY, of any type may be compromised deliberately or may fail to BUT IT DOES NOT SERVE AS A SUBSTITUTE FOR SMOKE operate as expected for a variety of reasons, including without DETECTORS. limitation:
Improper or inadequate installation of the Equipment;
Not a Substitution for Fire Detection. Good fire detection Failure to properly test and evaluate Equipment function depends on having adequate number of legally compliant before use, and periodically thereafter;
smoke detectors placed in appropriate locations. DO NOT A power failure or power interruption of any kind (power REMOVE OR DISABLE SMOKE DETECTORS. DO NOT use interruptions of any length are often accompanied by volt-
this product as a replacement or substitute for careful fire age fluctuations, which may damage electronic equipment safety practices, including household fire safety audits, and such as a security system; after a power interruption has emergency evacuation plans. For more information about fire occurred, conduct a complete system test to ensure that safety, please consult your local fire department, fire protec-
the Equipment operates as intended); and because certain tion organization, and, in the United States, the National Fire Canary products operate only by AC power, any interrup-
Protection Association: www.nfpa.org. tion, however brief, will render that device inoperative until System Failures. Your Equipment has been carefully designed Access by an intruder that may enter through an unpro-
to be as effective as possible. There are circumstances, tected access point, circumvent a sensing device, evade however, involving fire, burglary, or other types of emergen-
detection by moving through an area of insufficient cover-
power is restored;
8 age, disconnect a warning device, or otherwise interfere Equipment Users. A user may not be able to operate the with or prevent the proper operation of the Equipment;
Equipment due to inability to respond to the device in time, Failure of the signal to reach the receiver, including when unfamiliarity with the correct operation, or permanent or metal objects are placed on or near the radio path or de-
temporary physical disability. All system users must be trained liberate jamming or other inadvertent radio signal causes in the correct operation of the Equipment so that they know interference; or how to properly respond in case of an emergency. If your cell phone or internet connection is out of service, out of range, or busy for a certain period of time. Motion Detectors. Motion detectors can only detect motion Any security system should be reviewed periodically to ensure within the designated areas as may be shown in installation its features remain effective and that it is updated or replaced instructions. They cannot discriminate between intruders if it does not provide the protection expected. Although efforts and intended occupants. Motion detectors do not provide have been made to make your Equipment as reliable as possi-
volumetric area protection. They cannot detect motion that ble, the Equipment may fail to function as intended due to the occurs behind walls, ceilings, floor, closed doors, partitions, or failure of a component or other circumstances. windows. Any tampering whether intentional or unintentional WARNING: Do not place metal objects on or near the lenses, mirrors, windows or any other part of the detection Equipment or your WiFi router as it could prohibit the system will impair its proper operation. radio signal transmitted from the Equipment from reach-
ing your Wifi router, and cause a system failure. Warning Devices: Warning devices such as sirens, bells, horns, such as masking, painting, or spraying of any material on the 9 speakers, or strobes may not warn people or wake someone earthquake, an accident, or any construction activity inside or sleeping if there is an intervening wall or door. If warning outside the premises. devices are located on a different level of the residence or premise, then it is less likely that the occupants will be alerted ONE YEAR LIMITED WARRANTY or awakened. Audible warning devices may be interfered with by other noise sources such as stereos, radios, televisions, air If you have purchased Canary products that include a home conditioners or other appliances, or passing traffic. Audible security device or a compatible hardware accessory (Equip-
warning devices, however loud, may not be heard by a hear-
ment) from one of our retail partners, please contact them ing-impaired person. directly to arrange an exchange or refund before making a claim under Canarys One Year Limited Warranty. Insufficient Time. There may be circumstances when the sys-
CANARY OFFERS A ONE (1) YEAR LIMITED WARRANTY tem will operate as intended, yet the occupants or premises
(LIMITED WARRANTY) AS SET OUT BELOW; YOU AGREE TO will not be protected from the emergency due to inability to BE BOUND BY THIS LIMITED WARRANTY. respond to the warnings in a timely manner. If the system is THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. monitored, the response may not occur in time to protect the YOU MAY ALSO HAVE OTHER LEGAL RIGHTS THAT VARY BY occupants or their belongings. STATE, COUNTRY, OR PROVINCE. THE DISCLAIMERS, EXCLU-
SIONS, AND LIMITATIONS OF LIABILITY UNDER THIS LIMITED Testing. Your Equipment should be tested weekly and immedi-
WARRANTY WILL NOT APPLY TO THE EXTENT PROHIBITED BY ately after a break-in, an attempted break-in, a fire, a storm, an APPLICABLE LAW. FOR A FULL DESCRIPTION OF YOUR LEGAL 10 RIGHTS YOU SHOULD REFER TO THE LAWS APPLICABLE IN applicable Equipment. Replacement Equipment assumes the YOUR STATE, COUNTRY, OR PROVINCE. remaining Warranty Period of the original Equipment or ninety
(90) days from the date of replacement or repair, whichever Canarys warranty obligations for this Equipment is limited to provides longer coverage for you. When Equipment is the terms set forth below:
exchanged, any replacement item becomes yours to use and Canary warrants this Equipment against defects in materials the replaced item remains Canary property. When a refund is and workmanship when used normally in accordance with given, the Equipment for which the refund is provided must be the Equipments technical specifications and user manual for returned to Canary and it remains Canary property. a period of ONE (1) YEAR from the date of original retail pur-
chase by the end-user or purchaser, except that if you reside To obtain warranty service for any Equipment that is subject to in the European Economic Area (EEA) and you purchased your the foregoing warranty, the consumer must notify Canary to Canary Equipment in the EEA, the warranty period is TWO (2) obtain a Return Material Authorization (RMA) and return the YEARS from the date of purchase (Warranty Period). defective Equipment together with proof of purchase to the If during this Warranty Period a defect arises and you submit a address specified by Canary in connection with the RMA. valid claim to Canary and follow the instructions for returning This Limited Warranty applies only to hardware Equipment the Equipment, we will, at our option, either (i) repair the manufactured by or for Canary that can be identified by the Equipment using either new or refurbished parts, (ii) replace Canary trade name, or logo affixed to them unless that the Equipment with a new or refurbished Equipment, or (iii) Equipment is covered by a third-party warranty. This Limited refund the purchase price of the Product that includes the Warranty does not apply to: (i) consumable parts, such as 11 batteries, unless failure has occurred due to a defect in mate-
Canary will use reasonable commercial efforts to deliver rials or workmanship of the Canary Product itself; (ii) cosmetic the Equipment as described. Canary is not responsible for damage, including but not limited to scratches, dents and bro-
damage arising from failure to follow instructions relating to ken plastic; (iii) defects or damage caused by misuse, accident the Products use.
(including, without limitation, collision, fire and the spillage of Consumers in some jurisdictions may have legal rights under food or liquid), neglect, abuse, alteration, unusual stress, modi-
applicable national legislation governing the sale of consumer fication, improper or unauthorized repair, installation, testing, or goods, including, without limitation, national laws implement-
improper storage; (iv) damage caused by operating the Product ing EC Directive 99/44. These rights are not affected by the outside the permitted or intended uses described by Canary; (v) warranties in this Limited Warranty. damage caused by use with non-Canary products. This Limited No Canary reseller, agent, or employee is authorized to make any Warranty does not apply to any software, even if packaged or modification, extension, or addition to this Warranty. If any term sold with Canary hardware. Canary does not warrant that the is held to be illegal or unenforceable, the legality or enforceabili-
operation of the Product will be uninterrupted or error-free. ty of the remaining terms shall not be affected or impaired. This warranty applies only to the Equipment included with LOCAL LAW Canary Products purchased by end-users from Canary or Ca-
Personal data and privacy protection laws and regulations may nary authorized resellers. This warranty is void for purchases apply to the use of Canary Products. Please ensure compli-
made from any other resellers, and Canary offers no warranty ance before use. Infringers may be prosecuted. for such purchases. 12 OPEN SOURCE SOFTWARE Disclosures in connection with Canarys incorporation of cer-
tain open-source software into its products are available at:
canary.is/legal/open-source. 20142022 Canary. All rights reserved. Canary Connect, Inc. and its affiliates are the exclusive owners of rights and DISPOSAL OF EQUIPMENT interests in and to the marks Canary, Canary Pro, Canary View, This symbol on the product indicates that this product the C Logo, and the Canary Logo. shall not be treated as household waste. Instead it shall be sent to the applicable collection point for the recy-
Designed in New York City. This Canary device was made in cling of electronic equipment. By ensuring this product China or Vietnam, as indicated on the outside of the original is disposed of correctly, you will help prevent potential box for this device. Products are covered by patents:
negative consequences for the environment and canary.is/legal/patent. human health. For more information about recycling of this product, please contact your local city office. Canary Connect, Inc. Other Languages 26 Broadway, 22nd Floor, New York, NY 10004 This information is available in other languages, including German, French, Italian, Spanish, Portuguese, Dutch, Swedish, Canary Technology Europe Ltd. Danish, Finnish, and Norwegian: canary.is/legal/insert. 28-32 Pembroke Street Upper, Dublin, D02 EK84, Ireland 13 14