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1 | RF Exposure Info | May 02 2014 / December 03 2014 | ||||||
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1 | Cover Letter(s) | November 03 2014 / December 03 2014 | ||||||
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1 | Parts List/Tune Up Info | May 02 2014 / December 03 2014 |
1 | Updated Manual | Users Manual | 761.16 KiB | November 03 2014 / December 03 2014 |
Tri-Band Wireless Adjustable Signal Booster 3G 4G Home Signal Booster Kit INTRODUCTION PRINCIPLES OF OPERATION SURECALL TRIFLEX PACKAGES TRIFLEX BOOSTER HARDWARE INSTALLATION PACKAGE CONTENTS SITE SELECTION INSTALLATION INSTRUCTIONS TROUBLESHOOTING 2 2 3 4 5 5 5 6 10 FREQUENTLY ASKED QUESTIONS 12 OBTAINING TECHNICAL SUPPORT 12 TRIFLEX-A for AT&T 2G thru 4G WARRANTY
(TRIFLEX-A) User Guide TRIFLEX-A HOME KITS MN-AMP-01 SPECIFICATIONS SAFETY INFORMATION 13 15 16 Introduction INTRODUCTION Congratulations on purchasing the SureCall TriFlex - A kit for 2G-3G, all carriers, and 4G LTE for AT&T, the finest cellular signal booster available!
SureCall adjustable cellular boosters and kits from Cellphone-Mate remove the frustration over dropped calls, limited range, and slow data rates by amplifying incoming and outgoing cellular signals in personal residences and homes. The TriFlex is designed with leading-edge technologies to detect and amplify weak incoming signals your cellular device would otherwise miss and to broadcast a significantly stronger signal back to the cell tower. This guide contains all the information you need to get your SureCall TriFlex booster system up and running. Principles of Operation The SureCall TriFlex is a high-quality bidirectional signal booster that boosts cellular signals for areas prone to weak or shadowed cellular coverage. The TriFlex works with two antennas:
An inside antenna that communicates with your cell phone. An outside antenna that communicates with the cell tower. Signals sent from a cell tower are received by the outside antenna, amplified by the booster and then sent to your phone via the inside antenna. When your phone transmits, the signal is sent to the inside antenna, and then sent to the cell tower via the outside antenna. Some cell signal is required for the TriFlex to enhance cellular signal coverage. The weakest cell signal for the TriFlex to work is low -100dBm to high -90dBm. dBm is an abbreviation for the power ratio in decibels of the radio power per one milliwatt. To measure your existing cell signal on an Apple iPhone, dial *3001#12345#*and press Call. In the top-left corner, a number appears instead of bars. For Android devices, you can download several apps to measure exact signal strength. Look up check real signal strength to find a cell signal measurement app. SureCall TriFlex - A Kit for Home Cellphone-Mate, Inc. Page 2 All rights reserved. SureCall TriFlex Packages TriFlex Antenna Kitting Information Component Product Number
(Description) INTRODUCTION Gain/Loss LTE-A 800 MHz 1900 MHz Outdoor Antennas*
CM288W CM230W 3 dBi 3 dBi 4 dBi 10 dBi 10 dBi 10 dBi Outdoor Cable*
CM240-40FN (40 feet)
-3.52 dB
-3.98 dB
-6.52 dB CM400-75NN (75 feet)
-4.22 dB
-4.41dB
-6.17 dB Indoor Cable*
CM240-20FN (20 feet)
-2.06 dB
-2.29 dB
-3.56 dB CM400-30NN (30 feet)
-2.05 dB
-2.12 dB
-2.83 dB Indoor Antenna*
CM248W 7 dBi 7 dBi 10 dBi 6 dBi
* All equivalent antennas and cables are suitable for use with the TriFlex-A booster. CM222W 3 dBi 3 dBi Note: For the signal booster to work, the following items are required:
Outside antenna Cable for connecting the outside antenna to the booster Signal booster Inside antenna Cable for connecting the inside antenna to the booster Power supply Warning: Unauthorized antennas, cables, and/or coupling devices are prohibited by FCC new rules. Please contact FCC for details: 1-888-CALL-FCC. Changes or modifications not expressly approved by Cellphone-Mate could void the users authority to operate the equipment. SureCall TriFlex - A Kit for Home Cellphone-Mate, Inc. Page 3 All rights reserved. TriFlex Booster Hardware INTRODUCTION The following figure shows the key hardware components on the TriFlex 65dB cellular booster. Refer to this figure as you install your SureCall TriFlex components. Outdoor Antenna Connector Alert LEDs PCS Dial Cellular Dial LTE/AWS Dial Power LED
(not shown) Power Connector
(not shown) Indoor Antenna Connector SureCall TriFlex - A Kit for Home Cellphone-Mate, Inc. All rights reserved. Page 4 Installation Package Contents INSTALLATION Unpack all package contents and check for damage. For missing or damaged items, contact your reseller. Keep the carton and packing material to store the product or if you need to return it. Site Selection For optimum performance, select a location for your outside antenna that:
Provides the best signal strength possible. To measure your existing cell signal on an Apple iPhone, dial *3001#12345#*and press Call. In the top-
left corner, a number appears instead of bars. For Android devices, you can download several apps to measure exact signal strength. Look up check real signal strength to find a cell signal measurement app. Avoids areas where wireless signals can be blocked or reflected by buildings, walls, trees, hills, and other terrain features. This can result in low signal strength. Is not close to energy-efficient windows, which can affect signal penetration into a home. Note: The cell phone tower site in relation to the location where you install your outside antenna also determines signal strength. Although cell phone providers try to place towers for maximum coverage, local ordinances and terrain features can restrict tower locations, which can limit signal strength at your location. SureCall TriFlex - A Kit for Home Cellphone-Mate, Inc. All rights reserved. Page 5 Installation Instructions INSTALLATION The TriFlex booster is suited for installation in a building or home. Step 1. Connect the Outside Antenna 1. Mount the fiberglass antenna in an outside mounting location that:
Has at least a 12-inch radius clear of obstructions and other radiating elements. Is at least 75 feet in a straight line from the inside antenna when used in an area prone to weak cellular signals and operating the booster at full 65dB gain. Is not co-located or operating with any other antenna or booster. Using the CM240 or CM400 cable, connect the outside antenna to the booster connector marked OUTSIDE (see page 4). Hand tighten the connection. 2. 3. IMPORTANT: A minimum separation distance of 30 vertical feet is necessary between the outside and inside antennas. If the inside coverage is not sufficient, you may need as much as 80 feet of separation. See the table on page 9. SureCall TriFlex - A Kit for Home Cellphone-Mate, Inc. All rights reserved. Page 6 Step 2. Connect the Inside Antenna 1. Mount the inside antenna:
INSTALLATION Omnidirectional dome antenna: mount the antenna on the ceiling in a central location where you want reception. Panel antenna: install the antenna against a wall or surface projecting where you want reception. 2. Using the CM240 or CM400 cable, connect the inside antenna to the booster connector marked INSIDE (see page 4). 3. Hand tighten the connection. Step 3. Mount the Booster (Optional) 1. 2. 3. Select a location for your booster. Clean the intended surface and allow it to dry. Peel the protective paper from the back of the hook sides of the Velcro. Press the adhesive side of the Velcro strips into place on the bottom of the booster, one strip on each end. 4. Wait 5 minutes, and then attach the loop side of the Velcro to the hook side. The adhesive bond reaches maximum strength after 24 hours. 5. With both the Velcro loop and hook pieces attached to the back of the booster, peel the protective paper off of the back of the loop strips. 6. Press the entire booster into its mounting place, and then wait 5 minutes for the adhesive to set. 7. Be sure the booster is seated firmly. SureCall TriFlex - A Kit for Home Cellphone-Mate, Inc. All rights reserved. Page 7 To remove the booster, rotate it across the Velcro. Do not pull the booster or cables. INSTALLATION Step 4. Connect to AC Power 1. 2. Connect the AC power cord to the booster (see page 4). Connect the plug on the other end to a 110V AC power outlet. Be sure all connections to the booster are tight and secure. The booster turns on automatically. The Power LED goes ON to show that the booster is ready for use (see page 4). The Alert LEDs flash up to 15 seconds on each band to show the band is activated (see page 4). The booster is rated for 5-20V input voltage. DO NOT use the booster with a higher voltage power supply. This can damage the booster, cause personal injury, and void your warranty. SureCall TriFlex - A Kit for Home Cellphone-Mate, Inc. All rights reserved. Page 8 Step 5. Configure Gain Settings INSTALLATION 1. 2. Facing the front of your booster, find the PCS, Cellular, and LTE / AWS dials on the top of the booster (see page 4). Set the following dials according to the coverage area and the distance between the indoor and outdoor antennas (see the table below). If Coverage Area is... and Antenna Separation is... Set All Dials to... 3000 - 6000 square feet 60 - 80 feet 2000 4000 square feet 50 75 feet 1500 2000 square feet 40 - 60 feet 1000 - 1500 square feet 35 50 feet 65
(default setting) 60 55 50 1000 square feet and below 30-35 feet 45 or below Note: As you can see from the table above, acquiring the recommended indoor and outdoor antenna separation optimizes coverage significantly. Any reduced antenna separation reduces the boosters cellular signal capabilities. SureCall TriFlex - A Kit for Home Cellphone-Mate, Inc. All rights reserved. Page 9 Troubleshooting In the unlikely event you encounter a problem, use the following steps to identify and resolve the issue. TROUBLESHOOTING Problem Resolution Booster has no power 1. Verify that the switch on the power supply is turned on After installing the booster system, you have no signal or reception. One of the red lights next to the dials on your booster is flashing red. and red LED is ON. 2. Connect the power supply to an alternate power source. 3. Be sure the power source is not controlled by a switch that can remove power from the outlet. 4. Check the green POWER LED on the booster. If it is OFF, return the power supply to Cellphone-Mate. Contact tech support at 1-888-365-6283, email support@surecall.com, or go to surecall.com and log on via online support to receive a Return Merchandise Authorization (RMA). 1. Check the strength of the outside signal as close as you can to the outside antenna. To measure your existing cell signal:
Apple iPhone: dial *3001#12345#*and press Call. In the top-left corner, a number replaces the bars. Android devices: download apps to measure exact signal strength, such as Network Signal Info in the Google Play store. Search "check real signal strength"
to find other cell signal measurement apps. 2. Double-check all booster and antenna cable connections. 3. Be sure your booster's dB gain is turned up to full power on each dial. 1. Turn down the dB gain on the dial until the light goes OFF or turns yellow. 2. Be sure the inside panel antenna is facing away from the outside antenna. 3. Use the recommended antenna separation:
65dB 60 ft. separation 63dB 50-60 ft. separation 55dB 40-50 ft. separation 50dB 30-40 ft. separation 45dB 20-30 ft. separation 40dB 10-20 ft. separation 35dB 10 ft. separation SureCall TriFlex - A Kit for Home Cellphone-Mate, Inc. All rights reserved. Page 10 Problem Your booster restarted and shut down for 15 minutes, and is now shut down permanently. The red LED goes ON. The Power LED does not turn ON. The Alert LEDs flash after the initial activation period. The Alert LEDs continue to flash. TROUBLESHOOTING Resolution Each SureCall booster is equipped with Auto Shutdown to prevent cell tower interference. The outside antenna may be close to a cell tower. Move the outside antenna to a location that provides sufficient distance from the cell tower to prevent the booster from automatically enabling Auto Shutdown. Once away from the original location, perform the procedure under Step 4. Connect to AC Power on page 8. More antenna separation is needed. If you cannot provide more antenna separation and the Alert LEDs flash after the initial activation period, lower the dial above the blinking LED by 5 dB (for example, from 50 to 45) and monitor the bars on your cell phone to see whether reception improves. Be sure the AC outlet is working and is not controlled by a wall switch that can remove power from the outlet. Lower the dial above the blinking LED by 5 dB (for example, from 65 to 60) and monitor the bars on your cell phone to see whether reception has improved. The booster shuts down automatically, and then restarts after 60 seconds. Turn down the PCS, Cellular, or LTE/AWS dial that is oscillating to prevent the booster from shutting down automatically. SureCall TriFlex - A Kit for Home Cellphone-Mate, Inc. All rights reserved. Page 11 Frequently Asked Questions For a list of Frequently Asked Questions and a comprehensive, up-to-date Troubleshooting Guide, please visit our website at: www.surecall.com or call us at 1-888-365-6283. FREQUENTLY ASKED QUESTIONS Obtaining Technical Support You can also consult a Cellphone-Mate technical specialist directly by emailing us at support@surecall.com. Record the model and serial number for your products:
Serial #: ______________________________________________________ Purchase Date: ________________________________________________ SureCall TriFlex - A Kit for Home Cellphone-Mate, Inc. All rights reserved. Page 12 Warranty Two-Year Product Warranty WARRANTY Cellphone-Mate warrants its products for two years from the date of purchase against defects in workmanship and/or materials. Products returned by customers must be in their original, un-modified condition, shipped in the original or protective packaging with proof-of-purchase documentation enclosed, and a Return Merchandise Authorization (RMA) number printed clearly on the outside of the shipping container. Buyers may obtain an RMA number for warranty returns by calling the Cellphone-Mate Return Department toll-free at 1-888-365-6283. Any returns received by Cellphone-Mate without an RMA number clearly printed on the outside of the shipping container will be returned to sender. In order to receive full credit for signal boosters, all accessories originally included in the signal booster box must be returned with the signal booster. (The Buyer does not need to include accessories sold in addition to the signal booster, such as antennas or cables.) This warranty does not apply to any product determined by Cellphone-Mate to have been subjected to misuse, abuse, neglect, or mishandling that alters or damages the products physical or electronic properties. Cellphone-Mate warrants to the Buyer that each of its products, when shipped, will be free from defects in material and workmanship, and will perform in full accordance with applicable specifications. The limit of liability under this warranty is, at Cellphone-Mates option, to repair or replace any product or part thereof which shall within TWO YEARS of purchase as determined by examination by Cellphone-Mate, prove defective in material and/or workmanship. Warranty returns must first be authorized by Cellphone-Mate, Inc., either in writing or by phone. Disassembly of any Cellphone-Mate, Inc. product by anyone other than an authorized representative of Cellphone-Mate voids this warranty in its entirety. Cellphone-Mate reserves the right to make changes in any of its products without incurring any obligation to make the same changes on previously delivered products. As a condition to the warranties provided for herein, the Buyer will prepay the shipping charges for all products returned to Cellphone-Mate for repair, and Cellphone-Mate will pay the return shipping with the exception of products returned from outside the United States, in which case the Buyer will pay the shipping charges. The Buyer will pay the cost of inspecting and testing any goods returned under the warranty or otherwise, which are found to meet the applicable specifications or which are not defective or not covered by this warranty. Products sold by Cellphone-Mate shall not be considered defective or non-conforming to the Buyers order if they satisfactorily fulfill the performance requirements that were published in the product specification literature, or in accordance with samples provided by Cellphone-Mate. This warranty shall not apply to any products or parts thereof which have been subject to accident, negligence, alteration, abuse, or misuse. Cellphone-Mate makes no warranty whatsoever in respect to accessories or parts not supplied by it. SureCall TriFlex - A Kit for Home Cellphone-Mate, Inc. All rights reserved. Page 13 Limitations of Warranty, Damages and Liability:
WARRANTY EXCEPT AS EXPRESSLY SET FORTH HEREIN, THERE ARE NO WARRANTIES, CONDITIONS, GUARANTEES, OR REPRESENTATIONS AS TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR OTHER WARRANTIES, CONDITIONS, GUARANTEES, OR REPRESENTATIONS, WHETHER EXPRESSED OR IMPLIED, IN LAW OR IN FACT, ORAL OR IN WRITING. CELLPHONE-MATE AGGREGATE LIABILITY IN DAMAGES OR OTHERWISE SHALL NOT EXCEED THE PAYMENT, IF ANY, RECEIVED BY CELLPHONE-MATE, INC. FOR THE UNIT OF PRODUCT OR SERVICE FURNISHED OR TO BE FURNISHED, AS THE CASE MAY BE, WHICH IS THE SUBJECT OF CLAIM OR DISPUTE. IN NO EVENT SHALL CELLPHONE-MATE, INC. BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES, HOWSOEVER CAUSED. All matters regarding this warranty shall be interpreted in accordance with the laws of the State of California, and any controversy that cannot be settled directly shall be settled by arbitration in California in accordance with the rules then prevailing of the American Arbitration Association, and judgment upon the award rendered may be entered in any court having jurisdiction thereof. If one or more provisions provided herein are held to be invalid or unenforceable under applicable law, then such provision shall be ineffective and excluded to the extent of such invalidity or unenforceability without affecting in any way the remaining provisions hereof. SureCall TriFlex - A Kit for Home Cellphone-Mate, Inc. All rights reserved. Page 14 Specifications Specification Uplink Frequency Range:
Downlink Frequency Range:
SPECIFICATIONS TRIFLEXA Cellular800:
PCS:
LTEA:
824 849 MHz 1850 1910 MHz 698 716 MHz Cellular800:
PCS:
LTEA:
869 894 MHz 1930 1990 MHz 728 746 MHz Supported Standards:
CDMA, GSM, LTE Input/Output Impedance:
50 Maximum Gain:
Noise Figure:
VSWR:
AC Power Transmitter:
Cellular800:
PCS:
LTEA:
65 dB 72 dB 63.5 dB 5 dB 2.0 Input: AC 100 240 V, 50 60 Hz Output: DC 515 V Maximum Output Power:
1 Watt EIRP Cable:
RF Connectors:
Power Consumption:
Dimensions:
Weight:
FCC ID (USA):
CM240 or CM400 recommended N Female (both ends ) 9 W 9.3 x 6.3 x 1.4 in.
(23.622 x 16.002 x 3.556 cm.) 3.5 lbs.
(1.587 kgs.) RSNTRIFLEXA SureCall TriFlex - A Kit for Home Cellphone-Mate, Inc. All rights reserved. Page 15 Safety Information SAFETY INFORMATION Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. SureCall TriFlex - A Kit for Home Cellphone-Mate, Inc. All rights reserved. Page 16 48346 Milmont Drive Fremont, California 94538 USA 888.365.6283 Fax: 510.996.7250 www.surecall.com Cellphone-Mate has made a good faith effort to ensure the accuracy of the information in this document and disclaims the implied warranties of merchantability and fitness for a particular purpose and makes no express warranties, except as may be stated in its written agreement with and for its customers. Cellphone-Mate shall not be held liable to anyone for any indirect, special or consequential damages due to omissions or errors. The information and specifications in this document are subject to change without notice. Copyright 2014. All Rights Reserved. All trademarks and registered trademarks are the property of their respective owners. SureCall Tri-Band Wireless Adjustable Signal Booster User Guide (TRIFLEX-A) March 11, 2014 TRIFLEX (20130228) V1.2 SureCall TriFlex - A Kit for Home Cellphone-Mate, Inc. Page 17 All rights reserved.
1 | User Manual | Users Manual | 893.01 KiB | May 02 2014 / December 03 2014 |
INTRODUCTION PRINCIPLES OF OPERATION SURECALL TRIFLEX PACKAGES TRIFLEX BOOSTER HARDWARE INSTALLATION PACKAGE CONTENTS SITE SELECTION INSTALLATION INSTRUCTIONS TROUBLESHOOTING 2 2 3 4 5 5 5 6 10 FREQUENTLY ASKED QUESTIONS 12 OBTAINING TECHNICAL SUPPORT 12 WARRANTY SPECIFICATIONS SAFETY INFORMATION 13 15 16 Tri-Band Wireless Adjustable Signal Booster 3G 4G Home/Office Signal Booster Kit TRIFLEX-A for AT&T 2G thru 4G
(TRIFLEX-A) User Guide TRIFLEX-A HOME/OFFICE KITS MN-AMP-01 INTRODUCTION Introduction Congratulations on purchasing the SureCall TriFlex - A kit for 2G-3G, all carriers, and 4G LTE for AT&T, the finest cellular signal booster available!
SureCall adjustable cellular boosters and kits from Cellphone-Mate remove the frustration over dropped calls, limited range, and slow data rates by amplifying incoming and outgoing cellular signals in buildings, offices, and homes. The TriFlex is designed with leading-edge technologies to detect and amplify weak incoming signals your cellular device would otherwise miss and to broadcast a significantly stronger signal back to the cell tower. This guide contains all the information you need to get your SureCall TriFlex booster system up and running. Principles of Operation The SureCall TriFlex is a high-quality bidirectional signal booster that boosts cellular signals for areas prone to weak or shadowed cellular coverage. The TriFlex works with two antennas:
x An inside antenna that communicates with your cell phone. x An outside antenna that communicates with the cell tower. Signals sent from a cell tower are received by the outside antenna, amplified by the booster and then sent to your phone via the inside antenna. When your phone transmits, the signal is sent to the inside antenna, and then sent to the cell tower via the outside antenna. Some cell signal is required for the TriFlex to enhance cellular signal coverage. The weakest cell signal for the TriFlex to work is low -100dBm to high -90dBm. dBm is an abbreviation for the power ratio in decibels of the radio power per one milliwatt. To measure your existing cell signal on an Apple iPhone, dial *3001#12345#*and press Call. In the top-left corner, a number appears instead of bars. For Android devices, you can download several apps to measure exact signal strength. Look up check real signal strength to find a cell signal measurement app. SureCall TriFlex - A Kit for Home/Office Cellphone-Mate, Inc. All rights reserved. Page 2 SureCall TriFlex Packages TriFlex Antenna Kitting Information Component Product Number
(Description) Outdoor Antennas*
CM288W CM230W INTRODUCTION LTE-A 3 dBi 10 dBi Gain/Loss 800 MHz 3 dBi 10 dBi 1900 MHz 4 dBi 10 dBi Outdoor Cable*
CM240-40FN (40 feet)
-3.52 dB
-3.98 dB
-6.52 dB CM400-75NN (75 feet)
-4.22 dB
-4.41dB
-6.17 dB Indoor Cable*
CM240-20FN (20 feet) CM400-30NN (30 feet) Indoor Antenna*
CM248W CM222W
-2.06 dB
-2.05 dB 7 dBi 3 dBi
-2.29 dB
-2.12 dB 7 dBi 3 dBi
-3.56 dB
-2.83 dB 10 dBi 6 dBi
* All equivalent antennas and cables are suitable for use with the TriFlex-A booster. Note: For the signal booster to work, the following items are required:
x Outside antenna x Cable for connecting the outside antenna to the booster x Signal booster Inside antenna x x Cable for connecting the inside antenna to the booster x Power supply Warning: Unauthorized antennas, cables, and/or coupling devices are prohibited by FCC new rules. Please contact FCC for details: 1-888-CALL-FCC. Changes or modifications not expressly approved by Cellphone-Mate could void the users authority to operate the equipment. SureCall TriFlex - A Kit for Home/Office Cellphone-Mate, Inc. All rights reserved. Page 3 TriFlex Booster Hardware The following figure shows the key hardware components on the TriFlex 65dB cellular booster. Refer to this figure as you install your SureCall TriFlex components. INTRODUCTION Outdoor Antenna Connector Alert LEDs PCS Dial Cellular Dial LTE/AWS Dial Power LED
(not shown) Power Connector
(not shown) Indoor Antenna Connector SureCall TriFlex - A Kit for Home/Office Cellphone-Mate, Inc. All rights reserved. Page 4 Installation INSTALLATION Package Contents Unpack all package contents and check for damage. For missing or damaged items, contact your reseller. Keep the carton and packing material to store the product or if you need to return it. Site Selection For optimum performance, select a location for your outside antenna that:
x Provides the best signal strength possible. To measure your existing cell signal on an Apple iPhone, dial *3001#12345#*and press Call. In the top-
left corner, a number appears instead of bars. For Android devices, you can download several apps to measure exact signal strength. Look up check real signal strength to find a cell signal measurement app. x Avoids areas where wireless signals can be blocked or reflected by buildings, walls, trees, hills, and other terrain features. This can result in low signal strength. Is not close to energy-efficient windows, which can affect signal penetration into a home or office. x Note: The cell phone tower site in relation to the location where you install your outside antenna also determines signal strength. Although cell phone providers try to place towers for maximum coverage, local ordinances and terrain features can restrict tower locations, which can limit signal strength at your location. SureCall TriFlex - A Kit for Home/Office Cellphone-Mate, Inc. All rights reserved. Page 5 Installation Instructions The TriFlex booster is suited for installation in a building or home. INSTALLATION Step 1. Connect the Outside Antenna 1. Mount the fiberglass antenna in an outside mounting location that:
x x Has at least a 12-inch radius clear of obstructions and other radiating elements. Is at least 75 feet in a straight line from the inside antenna when used in an area prone to weak cellular signals and operating the booster at full 65dB gain. Is not co-located or operating with any other antenna or booster. x Using the CM240 or CM400 cable, connect the outside antenna to the booster connector marked OUTSIDE (see page 4). Hand tighten the connection. 2. 3. IMPORTANT: A minimum separation distance of 30 vertical feet is necessary between the outside and inside antennas. If the inside coverage is not sufficient, you may need as much as 80 feet of separation. See the table on page 9. SureCall TriFlex - A Kit for Home/Office Cellphone-Mate, Inc. All rights reserved. Page 6 Step 2. Connect the Inside Antenna Mount the inside antenna:
1. x Omnidirectional dome antenna: mount the antenna on the ceiling in a INSTALLATION central location where you want reception. x Panel antenna: install the antenna against a wall or surface projecting where you want reception. 2. 3. Using the CM240 or CM400 cable, connect the inside antenna to the booster connector marked INSIDE (see page 4). Hand tighten the connection. Step 3. Mount the Booster (Optional) 1. 2. 3. Select a location for your booster. Clean the intended surface and allow it to dry. Peel the protective paper from the back of the hook sides of the Velcro. Press the adhesive side of the Velcro strips into place on the bottom of the booster, one strip on each end. 4. Wait 5 minutes, and then attach the loop side of the Velcro to the hook side. The adhesive bond reaches maximum strength after 24 hours. 5. With both the Velcro loop and hook pieces attached to the back of the booster, 6. peel the protective paper off of the back of the loop strips. Press the entire booster into its mounting place, and then wait 5 minutes for the adhesive to set. Be sure the booster is seated firmly. 7. SureCall TriFlex - A Kit for Home/Office Cellphone-Mate, Inc. All rights reserved. Page 7 To remove the booster, rotate it across the Velcro. Do not pull the booster or cables. INSTALLATION Step 4. Connect to AC Power 1. 2. Connect the AC power cord to the booster (see page 4). Connect the plug on the other end to a 110V AC power outlet. Be sure all connections to the booster are tight and secure. x The booster turns on automatically. x The Power LED goes ON to show that the booster is ready for use (see page 4). x The Alert LEDs flash up to 15 seconds on each band to show the band is activated (see page 4). The booster is rated for 5-20V input voltage. DO NOT use the booster with a higher voltage power supply. This can damage the booster, cause personal injury, and void your warranty. SureCall TriFlex - A Kit for Home/Office Cellphone-Mate, Inc. All rights reserved. Page 8 Step 5. Configure Gain Settings 1. INSTALLATION Facing the front of your booster, find the PCS, Cellular, and LTE / AWS dials on the top of the booster (see page 4). Set the following dials according to the coverage area and the distance between the indoor and outdoor antennas (see the table below). 2. If Coverage Area is... 3000 - 6000 square feet 2000 4000 square feet 1500 2000 square feet 1000 - 1500 square feet 1000 square feet and below and Antenna Separation is... Set All Dials to... 60 - 80 feet 50 75 feet 40 - 60 feet 35 50 feet 30-35 feet
(default setting) 65 60 55 50 45 or below Note: As you can see from the table above, acquiring the recommended indoor and outdoor antenna separation optimizes coverage significantly. Any reduced antenna separation reduces the boosters cellular signal capabilities. SureCall TriFlex - A Kit for Home/Office Cellphone-Mate, Inc. All rights reserved. Page 9 Troubleshooting In the unlikely event you encounter a problem, use the following steps to identify and resolve the issue. TROUBLESHOOTING Problem Booster has no power After installing the booster system, you have no signal or reception. One of the red lights next to the dials on your booster is flashing red. Resolution 1. Verify that the switch on the power supply is turned on and red LED is ON. 2. Connect the power supply to an alternate power source. 3. Be sure the power source is not controlled by a switch that can remove power from the outlet. 4. Check the green POWER LED on the booster. If it is OFF, return the power supply to Cellphone-Mate. Contact tech support at 1-888-365-6283, email support@surecall.com, or go to surecall.com and log on via online support to receive a Return Merchandise Authorization (RMA). 1. Check the strength of the outside signal as close as you can to the outside antenna. To measure your existing cell signal:
Apple iPhone: dial *3001#12345#*and press Call. In the top-left corner, a number replaces the bars. Android devices: download apps to measure exact signal strength, such as Network Signal Info in the Google Play store. Search "check real signal strength"
to find other cell signal measurement apps. 2. Double-check all booster and antenna cable 3. Be sure your booster's dB gain is turned up to full 1. Turn down the dB gain on the dial until the light goes 2. Be sure the inside panel antenna is facing away from connections. power on each dial. OFF or turns yellow. the outside antenna. 3. Use the recommended antenna separation:
65dB 60 ft. separation 63dB 50-60 ft. separation 55dB 40-50 ft. separation 50dB 30-40 ft. separation 45dB 20-30 ft. separation 40dB 10-20 ft. separation 35dB 10 ft. separation SureCall TriFlex - A Kit for Home/Office Cellphone-Mate, Inc. All rights reserved. Page 10 Problem Your booster restarted and shut down for 15 minutes, and is now shut down permanently. The red LED goes ON. The Power LED does not turn ON. The Alert LEDs flash after the initial activation period. The Alert LEDs continue to flash. TROUBLESHOOTING Resolution Each SureCall booster is equipped with Auto Shutdown to prevent cell tower interference. The outside antenna may be close to a cell tower. Move the outside antenna to a location that provides sufficient distance from the cell tower to prevent the booster from automatically enabling Auto Shutdown. Once away from the original location, perform the procedure under Step 4. Connect to AC Power on page 8. More antenna separation is needed. If you cannot provide more antenna separation and the Alert LEDs flash after the initial activation period, lower the dial above the blinking LED by 5 dB (for example, from 50 to 45) and monitor the bars on your cell phone to see whether reception improves. Be sure the AC outlet is working and is not controlled by a wall switch that can remove power from the outlet. Lower the dial above the blinking LED by 5 dB (for example, from 65 to 60) and monitor the bars on your cell phone to see whether reception has improved. The booster shuts down automatically, and then restarts after 60 seconds. Turn down the PCS, Cellular, or LTE/AWS dial that is oscillating to prevent the booster from shutting down automatically. SureCall TriFlex - A Kit for Home/Office Cellphone-Mate, Inc. All rights reserved. Page 11 Frequently Asked Questions For a list of Frequently Asked Questions and a comprehensive, up-to-date Troubleshooting Guide, please visit our website at: www.surecall.com or call us at 1-888-365-6283. FREQUENTLY ASKED QUESTIONS Obtaining Technical Support You can also consult a Cellphone-Mate technical specialist directly by emailing us at support@surecall.com. Record the model and serial number for your products:
Serial #: ______________________________________________________ Purchase Date: ________________________________________________ SureCall TriFlex - A Kit for Home/Office Cellphone-Mate, Inc. All rights reserved. Page 12 Warranty Two-Year Product Warranty WARRANTY Cellphone-Mate warrants its products for two years from the date of purchase against defects in workmanship and/or materials. Products returned by customers must be in their original, un-modified condition, shipped in the original or protective packaging with proof-of-purchase documentation enclosed, and a Return Merchandise Authorization (RMA) number printed clearly on the outside of the shipping container. Buyers may obtain an RMA number for warranty returns by calling the Cellphone-Mate Return Department toll-free at 1-888-365-6283. Any returns received by Cellphone-Mate without an RMA number clearly printed on the outside of the shipping container will be returned to sender. In order to receive full credit for signal boosters, all accessories originally included in the signal booster box must be returned with the signal booster. (The Buyer does not need to include accessories sold in addition to the signal booster, such as antennas or cables.) This warranty does not apply to any product determined by Cellphone-Mate to have been subjected to misuse, abuse, neglect, or mishandling that alters or damages the products physical or electronic properties. Cellphone-Mate warrants to the Buyer that each of its products, when shipped, will be free from defects in material and workmanship, and will perform in full accordance with applicable specifications. The limit of liability under this warranty is, at Cellphone-Mates option, to repair or replace any product or part thereof which shall within TWO YEARS of purchase as determined by examination by Cellphone-Mate, prove defective in material and/or workmanship. Warranty returns must first be authorized by Cellphone-Mate, Inc., either in writing or by phone. Disassembly of any Cellphone-Mate, Inc. product by anyone other than an authorized representative of Cellphone-Mate voids this warranty in its entirety. Cellphone-Mate reserves the right to make changes in any of its products without incurring any obligation to make the same changes on previously delivered products. As a condition to the warranties provided for herein, the Buyer will prepay the shipping charges for all products returned to Cellphone-Mate for repair, and Cellphone-Mate will pay the return shipping with the exception of products returned from outside the United States, in which case the Buyer will pay the shipping charges. The Buyer will pay the cost of inspecting and testing any goods returned under the warranty or otherwise, which are found to meet the applicable specifications or which are not defective or not covered by this warranty. Products sold by Cellphone-Mate shall not be considered defective or non-conforming to the Buyers order if they satisfactorily fulfill the performance requirements that were published in the product specification literature, or in accordance with samples provided by Cellphone-Mate. This warranty shall not apply to any products or parts thereof which have been subject to accident, negligence, alteration, abuse, or misuse. Cellphone-Mate makes no warranty whatsoever in respect to accessories or parts not supplied by it. SureCall TriFlex - A Kit for Home/Office Cellphone-Mate, Inc. All rights reserved. Page 13 Limitations of Warranty, Damages and Liability:
WARRANTY EXCEPT AS EXPRESSLY SET FORTH HEREIN, THERE ARE NO WARRANTIES, CONDITIONS, GUARANTEES, OR REPRESENTATIONS AS TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR OTHER WARRANTIES, CONDITIONS, GUARANTEES, OR REPRESENTATIONS, WHETHER EXPRESSED OR IMPLIED, IN LAW OR IN FACT, ORAL OR IN WRITING. CELLPHONE-MATE AGGREGATE LIABILITY IN DAMAGES OR OTHERWISE SHALL NOT EXCEED THE PAYMENT, IF ANY, RECEIVED BY CELLPHONE-MATE, INC. FOR THE UNIT OF PRODUCT OR SERVICE FURNISHED OR TO BE FURNISHED, AS THE CASE MAY BE, WHICH IS THE SUBJECT OF CLAIM OR DISPUTE. IN NO EVENT SHALL CELLPHONE-MATE, INC. BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES, HOWSOEVER CAUSED. All matters regarding this warranty shall be interpreted in accordance with the laws of the State of California, and any controversy that cannot be settled directly shall be settled by arbitration in California in accordance with the rules then prevailing of the American Arbitration Association, and judgment upon the award rendered may be entered in any court having jurisdiction thereof. If one or more provisions provided herein are held to be invalid or unenforceable under applicable law, then such provision shall be ineffective and excluded to the extent of such invalidity or unenforceability without affecting in any way the remaining provisions hereof. SureCall TriFlex - A Kit for Home/Office Cellphone-Mate, Inc. All rights reserved. Page 14 Specifications Specification Uplink Frequency Range:
Downlink Frequency Range:
Supported Standards:
Input/Output Impedance:
Maximum Gain:
Noise Figure:
VSWR:
AC Power Transmitter:
Maximum Output Power:
Cable:
RF Connectors:
Power Consumption:
Dimensions:
Weight:
FCC ID (USA):
SPECIFICATIONS TRIFLEXA Cellular800:
PCS:
LTEA:
824 849 MHz 1850 1910 MHz 698 716 MHz Cellular800:
PCS:
LTEA:
CDMA, GSM, LTE 869 894 MHz 1930 1990 MHz 728 746 MHz 65 dB 72 dB 63.5 dB 50 Cellular800:
PCS:
LTEA:
5 dB 2.0 Input: AC 100 240 V, 50 60 Hz Output: DC 515 V 1 Watt EIRP CM240 or CM400 recommended N Female (both ends )
<9 W 9.3 x 6.3 x 1.4 in.
(23.622 x 16.002 x 3.556 cm.) 3.5 lbs.
(1.587 kgs.) RSNTRIFLEXA SureCall TriFlex - A Kit for Home/Office Cellphone-Mate, Inc. All rights reserved. Page 15 Safety Information SAFETY INFORMATION Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
x Reorient or relocate the receiving antenna. x x Connect the equipment into an outlet on a circuit different from that to which the Increase the separation between the equipment and receiver. receiver is connected. x Consult the dealer or an experienced radio/TV technician for help. SureCall TriFlex - A Kit for Home/Office Cellphone-Mate, Inc. All rights reserved. Page 16 48346 Milmont Drive Fremont, California 94538 USA 888.365.6283 Fax: 510.996.7250 www.surecall.com Cellphone-Mate has made a good faith effort to ensure the accuracy of the information in this document and disclaims the implied warranties of merchantability and fitness for a particular purpose and makes no express warranties, except as may be stated in its written agreement with and for its customers. Cellphone-Mate shall not be held liable to anyone for any indirect, special or consequential damages due to omissions or errors. The information and specifications in this document are subject to change without notice. Copyright 2014. All Rights Reserved. All trademarks and registered trademarks are the property of their respective owners. SureCall Tri-Band Wireless Adjustable Signal Booster User Guide (TRIFLEX-A) January 29, 2014 TRIFLEX (20130228) V1.2 SureCall TriFlex - A Kit for Home/Office Cellphone-Mate, Inc. All rights reserved. Page 17
frequency | equipment class | purpose | ||
---|---|---|---|---|
1 | 2014-03-12 | 1930 ~ 1990 | B2W - Part 20 Wideband Consumer Booster (CMRS) | Original Equipment |
app s | Applicant Information | |||||
---|---|---|---|---|---|---|
1 | Effective |
2014-03-12
|
||||
1 | Applicant's complete, legal business name |
Cellphone-Mate Inc. dba SureCall
|
||||
1 | FCC Registration Number (FRN) |
0010188936
|
||||
1 | Physical Address |
48346 Milmont Drive
|
||||
1 |
Fremont, California 94538
|
|||||
1 |
United States
|
|||||
app s | TCB Information | |||||
1 | TCB Application Email Address |
j******@compliancetesting.com
|
||||
1 | TCB Scope |
B1: Commercial mobile radio services equipment in the following 47 CFR Parts 20, 22 (cellular), 24,25 (below 3 GHz) & 27
|
||||
app s | FCC ID | |||||
1 | Grantee Code |
RSN
|
||||
1 | Equipment Product Code |
TRIFLEX-A
|
||||
app s | Person at the applicant's address to receive grant or for contact | |||||
1 | Name |
D****** F****
|
||||
1 | Title |
Tech Support Manager
|
||||
1 | Telephone Number |
510-7******** Extension:
|
||||
1 | Fax Number |
510-9********
|
||||
1 |
d******@surecall.com
|
|||||
app s | Technical Contact | |||||
n/a | ||||||
app s | Non Technical Contact | |||||
n/a | ||||||
app s | Confidentiality (long or short term) | |||||
1 | Does this application include a request for confidentiality for any portion(s) of the data contained in this application pursuant to 47 CFR § 0.459 of the Commission Rules?: | Yes | ||||
1 | Long-Term Confidentiality Does this application include a request for confidentiality for any portion(s) of the data contained in this application pursuant to 47 CFR § 0.459 of the Commission Rules?: | No | ||||
if no date is supplied, the release date will be set to 45 calendar days past the date of grant. | ||||||
app s | Cognitive Radio & Software Defined Radio, Class, etc | |||||
1 | Is this application for software defined/cognitive radio authorization? | No | ||||
1 | Equipment Class | B2W - Part 20 Wideband Consumer Booster (CMRS) | ||||
1 | Description of product as it is marketed: (NOTE: This text will appear below the equipment class on the grant) | 3-Band Cellphone Signal Booster | ||||
1 | Related OET KnowledgeDataBase Inquiry: Is there a KDB inquiry associated with this application? | Yes | ||||
1 | Modular Equipment Type | Does not apply | ||||
1 | Purpose / Application is for | Original Equipment | ||||
1 | Composite Equipment: Is the equipment in this application a composite device subject to an additional equipment authorization? | No | ||||
1 | Related Equipment: Is the equipment in this application part of a system that operates with, or is marketed with, another device that requires an equipment authorization? | No | ||||
1 | Grant Comments | Power listed is conducted at antenna terminals. The inside and outside antennas used with this signal booster must be installed to provide a separation distance of at least 20 cm from all persons. Users and installers must be provided with the antenna kitting and installation instructions and operating conditions for satisfying RF exposure compliance. This device is a Wideband Fixed Consumer Signal Booster approved for operating with the coverage/server antenna installed at a fixed location inside a building. This Consumer Signal Booster is authorized for operation by members of the general public for their personal use in accordance with the requirements of 47 CFR 20.21(a). | ||||
1 | Is there an equipment authorization waiver associated with this application? | No | ||||
1 | If there is an equipment authorization waiver associated with this application, has the associated waiver been approved and all information uploaded? | No | ||||
app s | Test Firm Name and Contact Information | |||||
1 | Firm Name |
Compliance Testing, LLC
|
||||
1 | Name |
M****** S********
|
||||
1 | Telephone Number |
480-9********
|
||||
1 | Fax Number |
480 9********
|
||||
1 |
m******@compliancetesting.com
|
|||||
Equipment Specifications | |||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
1 | 1 | 27 | 698 | 716 | 0.093325 | Amp | G7D | ||||||||||||||||||||||||||||||||||
1 | 2 | 27 | 728 | 746 | 0.000562 | Amp | G7D | ||||||||||||||||||||||||||||||||||
1 | 3 | 22H | 824 | 849 | 0.102329 | Amp | F9W | ||||||||||||||||||||||||||||||||||
1 | 4 | 22H | 824 | 849 | 0.102329 | Amp | G7D | ||||||||||||||||||||||||||||||||||
1 | 5 | 22H | 824 | 849 | 0.102329 | Amp | GXW | ||||||||||||||||||||||||||||||||||
1 | 6 | 22H | 824 | 849 | 0.102329 | Amp | G7W | ||||||||||||||||||||||||||||||||||
1 | 7 | 22H | 869 | 894 | 0.000832 | Amp | F9W | ||||||||||||||||||||||||||||||||||
1 | 8 | 22H | 869 | 894 | 0.000832 | Amp | G7D | ||||||||||||||||||||||||||||||||||
1 | 9 | 22H | 869 | 894 | 0.000832 | Amp | GXW | ||||||||||||||||||||||||||||||||||
1 | 1 | 22H | 869 | 894 | 0.000832 | Amp | G7W | ||||||||||||||||||||||||||||||||||
1 | 11 | 24E | 1850 | 1910 | 0.316228 | Amp | F9W | ||||||||||||||||||||||||||||||||||
1 | 12 | 24E | 1850 | 1910 | 0.316228 | Amp | G7D | ||||||||||||||||||||||||||||||||||
1 | 13 | 24E | 1850 | 1910 | 0.316228 | Amp | GXW | ||||||||||||||||||||||||||||||||||
1 | 14 | 24E | 1850 | 1910 | 0.316228 | Amp | G7W | ||||||||||||||||||||||||||||||||||
1 | 15 | 24E | 1930 | 1990 | 0.000661 | Amp | F9W | ||||||||||||||||||||||||||||||||||
1 | 16 | 24E | 1930 | 1990 | 0.000661 | Amp | G7D | ||||||||||||||||||||||||||||||||||
1 | 17 | 24E | 1930 | 1990 | 0.000661 | Amp | GXW | ||||||||||||||||||||||||||||||||||
1 | 18 | 24E | 1930 | 1990 | 0.000661 | Amp | G7W |
some individual PII (Personally Identifiable Information) available on the public forms may be redacted, original source may include additional details
This product uses the FCC Data API but is not endorsed or certified by the FCC