Fusion4Home Max Cellular signal booster kit for the Home or Office User Guide 05.17.2021 Thank you for purchasing SureCalls Fusion4Home cellular signal booster kit. SureCalls Fusion4Home Max was specifically designed to eliminate frustrations over dropped calls and limited range by amplifying incoming and outgoing cellular signals in homes and offices. If you have any questions during setup, please reach out to our US-based experienced support technicians:
Call: 1-888-365-6283 Email: support@surecall.com Visit: www.surecall.com/support
@SureCall Stay up to date with all things SureCall Watch installation, optimization and troubleshooting techniques on our SureCall YouTube channel 2 SureCall, Inc | 1-888-365-6283 | support@surecall.com | www.surecall.com SureCall, Inc | 1-888-365-6283 | support@surecall.com | www.surecall.com TABLE OF CONTENTS How it works ..................................................................................................................................... 4 PACKAGE CONTENTS ........................................................................................................................ 4 BEFORE INSTALLATION ..................................................................................................................... 6 Installation Overview ......................................................................................................................... 6 INSTALLATION .................................................................................................................................... 6 Step 1. Find the Area With the Strongest Signal ............................................................................... 6 Step 2. Install the Outside Yagi Antenna and Outside Amp .............................................................. 7 Step 3. Install the Inside Amp and Inside Antenna. .......................................................................... 9 Step 4: Connect to Power and Turn On .......................................................................................... 10 Step 5: Configure Gain Settings If Needed ......................................................................................11 IF YOU WANT TO IMPROVE PERFORMANCE .................................................................................11 Antenna Isolation .............................................................................................................................11 TROUBLESHOOTING ........................................................................................................................11 LED INDICATORS .............................................................................................................................. 12 SPECIFICATIONS .............................................................................................................................. 13 Kitting .............................................................................................................................................. 13 CONSUMER GUIDELINES ................................................................................................................ 16 WARRANTY ....................................................................................................................................... 17 Three-Year Product Warranty ......................................................................................................... 17 3 SureCall, Inc | 1-888-365-6283 | support@surecall.com | www.surecall.com SureCall, Inc | 1-888-365-6283 | support@surecall.com | www.surecall.com How it works 1. host amplifier. 4. 5. The high-gain outside antenna captures even the weakest cell signal, from the cell tower where it is aimed. 2. The Fusion4Home Max Donor booster uses Extended Range Technology (ERT) to grab signal outside, at its strongest point , where it boosts voice, text and data signals for all 4G & 5G devices. 3. Using low-loss RG-6 cable, signal is transmitted from the outside to the inside Fusion4Home Max inside The signal is then broadcast from the inside panel antenna to all cellular devices in range. The Fusion4Home Max system also works in reverse, boosting the outgoing signal and to faraway and hard-to-reach towers. Outside Antenna Booster Coax cable Inside Antenna Booster Power Supply How the SureCall Fusion4Home Max Works Extended Range Technology MAXIMUM COVERAGE PACKAGE CONTENTS Unpack all package contents. For missing or damaged items, contact your reseller. Turn over the signal booster and record the model and serial number for reference:
Serial #: ________________________________________________________________ Purchase Date: __________________________________________________________ Keep the carton and packing material to store the product in case you need to return. 4 SureCall, Inc | 1-888-365-6283 | support@surecall.com | www.surecall.com SureCall, Inc | 1-888-365-6283 | support@surecall.com | www.surecall.com Your Fusion4Home Max signal booster package includes the following items:
SureCall Fusion4Home Max inside host and power supply Directional Panel Inside Antenna Inside cable (connects inside Panel to the booster) Outside Yagi antenna Outside Amplifier Outside Cable (connects outside amplifier to inside host) Inside Components 1. Fusion4Home Max inside 2. Panel antenna 3. Inside Cable host amplifier and power supply
(20 ft.) Outside Components 4. Outside Amp With mounting bracket 5. Yagi antenna With mounting bracket 6. Outside cable (75 ft) Warning: Changes or modifications not expressly approved by SureCall could void the users authority to operate the equipment. 5 SureCall, Inc | 1-888-365-6283 | support@surecall.com | www.surecall.com BEFORE INSTALLATION Prior to securing the location of any booster parts, a soft install is recommended as adjustments may be needed to optimize performance. Ensure adequate separation between the planned locations of the inside and outside antenna at least 25 ft (see diagram Antenna Separation on page 7). For kits that use directional antennas (outside or inside), the directional antenna(s) should be oriented in a way that they do not face the other antenna (see Aiming Directional Antennas Diagram). Ensure sufficient cable length between the outside antenna location and booster location. The length of the provided cable is 50 ft. Installation Overview Step 1. Find the outside area with the strongest signal. Step 2. Install the outside antenna and outside amp in the location identified in step 1. Step 3. Install the Inside antenna and inside in where signal is needed. Step 4. Connect power source and turn on. Step 5. Configure gain settings if needed. INSTALLATION Step 1. Find the Area With the Strongest Signal Using your phone, identify the outside location with the strongest signal for placement of your outside antenna. Generally, this is found above the roofline on the side facing your nearest cell tower and as high as possible where the antenna can see your cell tower. To find the location of your carriers closest cell tower, go to www.antennasearch.com. The coverage area that the booster provides is directly related to the strength of incoming signal received by the outdoor antenna. Mounting the outside antenna where the signal is the strongest will provide the best results. Please note, if signal is extremely weak where the outside antenna is installed, indoor coverage will be limited. Bars are not always a reliable measure of signal. The best way to confirm signal coverage is the ability to place and hold a call. More detailed measurements can be taken by reading your phones signal in decibels(dB). Decibels are measured in the Signal Strength B d 0 0 1
B d 0 9
B d 0 8
B d 0 7
B d 0 6
B d 0 5
Poor Good Excellent 6 SureCall, Inc | 1-888-365-6283 | support@surecall.com | www.surecall.com SureCall, Inc | 1-888-365-6283 | support@surecall.com | www.surecall.com negatives and generally should fall between -40 and -130. A score closer to zero indicates a stronger signal. For example, a signal of -120 dB indicates no service, while a score of about -50 dB means you have excellent signal. For specific dB signal measurements, use the methods below. iOS - First turn off your Wi-Fi, Next, open the Phone app an dial *3001#12345#* then press the call button. This will open the Field Test app. Once open, menu navigation varies depending on iOS version, as well as, carrier and iPhone model;
however these instructions should get you to the right place. iOS 14 and later: Navigate to LTE in the menu list then tap on Serving Cell Meas. The measurements that read rsrp0 and rspr1 are your cellular signal strength in decibel-milliwatts. If youre using an earlier version of iOS, we have more information available here: https://blog.surecall.com/enter-
field-test-mode-on-iphone-or-android-phones/
Android devices: Download the app Network Signal Info in the Google Play store. Yagi Antenna Outside Amp Step 2. Install the Outside Yagi Antenna and Outside Amplifier Before installing a Yagi, or directional antenna, note that the antenna should be mounted on a pole or pipe (not provided), at the highest possible location above the roofline at least 25 ft above the indoor antenna aimed in the direction of your nearest cell tower. To find the location of your carriers closest cell tower, go to www.antennasearch.com. Ensure that the mounting area has at least a 3 ft radius clear of obstructions, other radiating elements and metal objects such as pipes or metal siding and orient the antenna with the drip hole at the bottom. Washer U-bolt Nut Bracket Warning: Do not collocate antennas or operate the outdoor antenna with any other antenna or signal booster. Drip Hole RG6 Cable Yagi Antenna Assembly 7 SureCall, Inc | 1-888-365-6283 | support@surecall.com | www.surecall.com Once you have identified your install location, assemble the u-bolt, bracket, nuts and washers onto a pole (available separately) as shown in the illustration. Keep the connections loose enough to allow the antenna to rotate until the optimum direction is found. Next assemble the outside amplifier to provided bracket as shown below and secure to in the same location. Connect the Yagi antenna cable connector to the outside amplifier. Outside Antenna Mounting Pole not included Outside System assembled OK Aiming Directional Antennas 8 Caution: Do Not aim a directional antenna towards another antenna SureCall, Inc | 1-888-365-6283 | support@surecall.com | www.surecall.com SureCall, Inc | 1-888-365-6283 | support@surecall.com | www.surecall.com Step 3. Install the Inside Amp and Inside Antenna. Choose a location for the booster and inside antenna that is near a working outlet and at least 25 Ft from the outside antenna. Consider the below factors affecting booster performance. 1. Signal strength at the location of the outside antenna. 2. Interior building materials between the inside antenna and your mobile device. 3. Distance between the outside antenna and inside antenna (minimum 25 ft. separation) Panel Antenna Fusion4Home Max inside host amplifier and power supply Note: This booster should not be used near open fire or flame. Storage and transportation: Store and place in non-extreme room-temperature and dry environment. Panel Antenna SureCalls Inside panel antennas are directional with a 120 reach. They should be mounted facing the area signal is needed and away from the outdoor antenna (See Aiming Directional Antennas on page 8). Mount on a vertical surface that is the approximate height of normal cell phone use. The antenna may be concealed behind a wall provided there are no materials that could obstruct signals. Besides the antenna itself, parts include mounting equipment for a flat horizontal surface. 1. Using plate, mark position of desired screw placement. 2. Screw mounting plate into place with the slide panel protruding towards you. 3. Slide antenna securely onto mounting plate. 4. Connect antenna to one end of the SC-240 cable and run to location of your host amp 5. Place the host amp on a flat surface or mounted to a wall and connect the remaining end of the SC-240 cable to booster port marked INSIDE. Anchors /
Screws Mounting Plate 9 SureCall, Inc | 1-888-365-6283 | support@surecall.com | www.surecall.com Place the Inside Host To install the booster to a wall, select a location that is near a working AC outlet. Use the supplied screws or appropriate screws for surface of mounting location and drill through screw tab holes on booster (see Booster Diagram illustration) and mount the booster to a wall. Next, connect the outside and inside components by routing the outside cable from the outside amplifier indoors and connect to the booster port marked OUTSIDE. Step 4: Connect to Power and Turn On Connect the AC power cord to the booster and plug into a 110V AC power outlet. Once the booster has been completely assembled, turn the boosters power switch to ON. Note: If the Power LED does not turn ON or the Alert LEDs continue to flash, see the Troubleshooting on page 11 section. Note: This booster is rated for 5-15V input voltage. DO NOT use the booster with a higher voltage power supply. This can damage the booster, cause personal injury, and void your warranty. 44 OFF 44 OFF 45 OFF 52 OFF 51 OFF 54 64 54 64 55 65 62 72 61 71 N connector to inside antenna Power Switch Connector to Inside Antenna Power Jack Screw tab holes for optional wall mounting F connector to outside antenna Booster Diagram 10 SureCall, Inc | 1-888-365-6283 | support@surecall.com | www.surecall.com SureCall, Inc | 1-888-365-6283 | support@surecall.com | www.surecall.com Step 5: Configure Gain Settings If Needed Place a call in the room where the inside antenna is located to confirm that your phone is receiving a boosted signal. Note: Bars are not always a reliable measure of signal. The best way to confirm signal coverage is the ability to place and hold a call. Only the presence of a RED/YELLOW flash indicates the presence of an unresolved issue. Important: The booster gain dials should remain at maximum level and only reduced if other recommended actions do not resolve the issue. IF YOU WANT TO IMPROVE PERFORMANCE Antenna Isolation The Fusion4Home Max automatically reduces gain (coverage performance) because of insufficient RF Separation between the inside and outside antennas. Review strategies to improve RF isolation between the inside and outside antennas. Note, in smaller wood constructed homes some reduction in gain (slow YELLOW flash) is considered normal operation. Consider the following options to resolve issues with inadequate antenna isolation. 1. Verify that a minimum distance of 25 vertical feet has been achieved. Separation up to 40 - 50 ft may be needed, however, especially where vertical separation is not possible. 2. Check for sources of interference such as, cellular modems or hotspots. 3. Verify neither antenna is placed near a window. 4. Ensure that the antennas are aimed away from one another. TROUBLESHOOTING If you have any questions during setup, please reach out to our US-based experienced support technicians:
Call: 1-888-365-6283 Visit: www.surecall.com/support Email: support@surecall.com Problem Resolution Signal booster has no power Connect the power supply to an alternate power source. Verify that the power source is not controlled by a switch that has removed power from the outlet. If it remains OFF, contact tech support at: 1-888-365-6283 or support@surecall.com After completing installation, indoor signal coverage has not improved Verify that cable connections are tightly fitted to the booster and antenna. Try further separating the booster and antenna. Verify that there is usable signal where the antenna is placed. Note: Bars are not always a reliable measure of signal. The best way to confirm signal coverage is the ability to place and hold a call. 11 SureCall, Inc | 1-888-365-6283 | support@surecall.com | www.surecall.com LED INDICATORS Note: Bars are not always a reliable measure of signal. The best way to confirm signal coverage is the ability to place and hold a call. Only the presence of a RED/YELLOW flash indicates the presence of an unresolved issue. Important: The booster gain dials should remain at maximum level and only reduced if other recommended actions do not resolve the issue. LED Condition Status/Resolution All control lights flash RED & YELLOW for 5 seconds then off for 5 minutes. GREEN SOLID Normal Operation Normal Operation. YELLOW SOLID Normal Operation, Sleep Mode Initializing on Power-up GREEN FLASHING YELLOW FLASHING Slowly YELLOW FLASHING Quickly AGC has detected Insufficient separation between the inside and outside antenna automatically reduced gain by 1 - 10 dB for the indicated frequency band. This may be unavoidable in some situations where distance cannot be achieved. After 5 minutes the frequency control light will return to SOLID GREEN AGC has detected significant antenna isolation issues causing a reduction in gain between 10 and 20 dB for the indicated frequency band(s). Adjustments should be made to improve your boosters performance by following suggested methods below. After 5 minutes the frequency control light will return to SOLID GREEN RED / YELLOW FLASHING Alternately Extreme gain reduction (greater than 20 dB) resulting from insufficient antenna separation. The frequency band has been disabled. Adjustments are required to resolve condition. RED SOLID Indicates the frequency band is manually turned off. Keep in mind, identifying the setup that yields the best possible results for your environment will come from testing --
balancing the elimination of interference and while also receiving the best possible signal. 12 SureCall, Inc | 1-888-365-6283 | support@surecall.com | www.surecall.com SureCall, Inc | 1-888-365-6283 | support@surecall.com | www.surecall.com SPECIFICATIONS Model Fusion4Home Max (US), Fusion4Home Max CA (Canada) Uplink Frequency Range (MHz):
698-716 / 776 787 / 824-849 / 1850-1915 / 1710-1755 Downlink Frequency Range (MHz):
728-746 / 746 757 / 869-894 / 1930-1995 / 2110-2155 Maximum Gain:
72 dB Supported Standards:
CDMA, WCDMA, GSM, EDGE, HSPA+, EVDO, LTE and all cellular standards Maximum Output Power:
1 Watt EIRP Power Consumption:
25W Operation Temperature (C):
-20 to 70; -20 to 40 for optimal performance 26.0 dBm 50 2.0
<8 dB (Does not include cable loss) Input AC110V, 60 Hz; Output DC 5-15V RG6 (75 ft) / SC-240 (20 ft) N-type connector (Indoor port & Outdoor port) 1.85 lb (Outside Amp) 1.90 lb (Host) 7.87 x 4.96 x 1.22 in (Outside Amp) 8.05 x 5.22 x 1.46 in (Host) Max Uplink Power:
Input Impedance:
VSWR Noise Figure:
AC Input:
Cable:
RF Connectors:
Weight:
Dimensions:
Kitting Certifications Fusion4Home Max Amp FCC ID: RSNF4H-MAX; IC : 7784A_F4HMAX [Outside Amp]
Certifications Fusion4Home Max FCC ID: RSNF4H-MAXS; IC : 7784A_F4HMAXS [Inside Host]
Component Product number Gain/Loss Note LTE-A 707 MHz LTE-V 731 MHz Cellular 800 MHz PCS 1900 MHz AWS 1700 / 2100 MHz Outdoor Antenna*
SC-268W SC-232W 5.5dBi 8.5dBi 5.5dBi 8.5dBi 7.5dBi 8.5dBi 7.5dBi\8dBi 8.5dBi\8.5dBi Cable between systems *
SC-RG6 -50 (50) 3.32dB 3.32dB 6.42dB 6.22dB\6.68dB 50 to 150 Feet Inside Cable*
SC-240-20NN (20) 2.06 dB 2.06 dB 2.29 dB 3.56 dB 3.36 dB / 3.76 dB 20 Feet or longer Inside Antenna*
SC-248W 10dBi\10dBi For Panel-RT SC-222W SC-121W SC-302W SC-323W 7dBi 3dBi 1.2dBi 2.5dBi 2.5dBi 7dBi 3dBi 1.2dBi 2.5dBi 2.5dBi 10dBi 6dBi 3dBi 5dBi 4dBi 6dBi\6dBi 3dBi\3dBi 4dBi\5dBi 4dBi\4dBi For Flare-RT 6dBi 8.5dBi 3.75dB 7dBi 3dBi 1.2dBi 3dBi 3dBi
* All equivalent antennas and cables are suitable for use with the Fusion4Home RT 1.0 13 SureCall, Inc | 1-888-365-6283 | support@surecall.com | www.surecall.com Configuration 1:
Warning: Any product modifications that use unauthorized antennas, cables, and/or coupling devices are prohibited by the FCC. Contact FCC for details:
1-888-CALL-FCC. Changes or modifications not expressly approved by SureCall could void the users authority to operate the equipment. Note: The term IC before the radio certification number only signifies that Industry Canada technical specifications were met. FCC 27.50(d)(4) Statement: Fixed, mobile and portable (hand-held) stations operating in the 1720-1755 MHz band are limited 1 Watt EIRP. Fixed sta tions operating in this band are limited to a maximum antenna height of 10 meters above ground. Mobile and portable stations operating in this band must employ a means for limiting power to the minimum necessary for successful communications. 14 SureCall, Inc | 1-888-365-6283 | support@surecall.com | www.surecall.com SureCall, Inc | 1-888-365-6283 | support@surecall.com | www.surecall.com FCC 15.105 Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio/TV technician for help. 15.19 This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation 15 SureCall, Inc | 1-888-365-6283 | support@surecall.com | www.surecall.com CONSUMER GUIDELINES This is a CONSUMER device BEFORE USE, you MUST REGISTER THIS DEVICE with your wireless provider and have your providers consent. Most wireless providers consent to the use of signal boosters. Some providers may not consent to the use of this device on their network. If you are unsure, contact your provider. In Canada, BEFORE USE you must meet all requirements set out in ISED CPC-2-1-051 You MUST operate this device with approved antennas and cables as specified by the manufacturer. Antennas MUST be installed at least 20 cm (8 inches) from (i.e. MUST NOT be installed within 20 cm of) any person. You MUST cease operation of this device immediately if requested by the FCC (or ISED in Canada) or a licensed wireless service provider. WARNING: E911 location information may not be provided or may be inaccurate for calls served by using this device. This device may be operated ONLY in a fixed location, for in-building use. Ce produit est un appareil de CONSOMMATION AVANT DE LUTILISER, vous DEVEZ ENREGISTRER CE DISPOSITIF auprs de votre fournisseur de services cellulaires et obtenir son consentement. La plupart des fournisseurs de services cellulaires autorisent lutilisation damplificateurs de signal. Il se peut que certains fournisseurs nautorisent pas lutilisation de ce dispositif sur leur rseau. Si vous ntes pas sr, contactez-le. Au Canada, AVANT DE LUTILISER vous devez rpondre toutes les exigences ISED CPC-2-1-052 Vous DEVEZ utiliser ce dispositif avec les antennes et les cbles autoriss, tel que le spcifie le fabricant. Les antennes DOIVENT tre installes au moins 20 cm (8 po)
(NE DOIVENT PAS tre installes moins de 20 cm) de toute personne avoisinante. Vous DEVEZ arrter cet appareil immdiatement la demande de la FCC (ISED au Canada) ou de tout fournisseur de services cellulaires autoris. AVERTISSEMENT: Il se peut que les informations relatives la localisation E911 ne soient pas disponibles ou soient inexactes pour les appels qui utilisent cet appareil. Cet appareil peut fonctionner seulement un emplacement fixe lintrieur dun btiment;
Register your cellular booster with your wireless carrier at the following urls:
Verizon: http://www.verizonwireless.com/wcms/consumer/register-signal-booster.html AT&T: https://securec45.securewebsession.com/attsignalbooster.com/
T-Mobile: https://support.t-mobile.com/docs/DOC-9827 Sprint: https://www.sprint.com/legal/fcc_boosters.html U.S. Cellular: http://www.uscellular.com/uscellular/support/fcc-booster-registration.jsp CAN ICES-3 (B)/NMB-3(B) (Canada) :
This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation The Manufacturers rated output power of this equipment is for single carrier operation. For situations when multiple carrier signals are present, the rating would have to be reduced by 3.5 dB, especially where the output signal is re-radiated and can cause interference to adjacent band users. This power reduction is to be by means of input power or gain reduction and not by an attenuator at the output of the device. Cet appareillage numrique de la classe B rpond a toutes les exigencies de linterfrence canadienne causant des rglements dquipment. Lopration est sujette aux deux conditions suivantes: (1) ce dispositif peut ne pas causer linterfrence nocive, et (2) ce dispositif doit accepter nimporte quelle intrference reue, y compris lintrference qui peut causer lopration peu dsire. La puissance de sortie nominale indique par le fabricant pour cet appareil concerne son fonctionnement avec porteuse unique. Pour des appareils avec porteuses multiples, on doit rduire la valeur nominale de 3,5 dB, surtout si le signal de sortie est retransmis et quil peut causer du brouillage aux utilisateurs de bandes adjacentes. Une telle rduction doit porter sur la puissance dentre ou sur le gain, et ne doit pas se faire au moyen dun attnuateur raccord la sortie du dispositif. For details on the requirements specified in ISED CPC-2-1-05, visit: http://www.ic.gc.ca/eic/site/smt-gst.nsf/eng/sf08942.html 1 2 Pour plus de dtails sur les exigences ISED CPC-2-1-05, reportez-vous au site: http://www.ic.gc.ca/eic/site/smt-gst.nsf/eng/sf08942.html 16 SureCall, Inc | 1-888-365-6283 | support@surecall.com | www.surecall.com SureCall, Inc | 1-888-365-6283 | support@surecall.com | www.surecall.com WARRANT Y Three-Year Product Warranty To activate your three-year manufacturers warranty, register at www.SureCall.com/activate SureCall warrants its products for three years from the date of purchase against defects in workmanship and/or materials. Specifications are subject to change. The three-
year warranty only applies to products meeting the latest FCC Certification Guidelines stated on 2/20/2013 and going into effect April 30, 2014. A two-year warranty applies to any products manufactured before May 1, 2014. Products returned by customers must be in their original, un-modified condition, shipped in the original or protective packaging with proof-of-purchase documentation enclosed, and a Return Merchandise Authorization (RMA) number printed clearly on the outside of the shipping container. Buyers may obtain an RMA number for warranty returns by calling the SureCall Return Department toll-free at 1-888-365-6283. Any returns received by SureCall without an RMA number clearly printed on the outside of the shipping container will be returned to sender. In order to receive full credit for signal boosters, all accessories originally included in the signal booster box must be returned with the signal booster. (The Buyer does not need to include accessories sold in addition to the signal booster, such as antennas or cables.) This warranty does not apply to any product determined by SureCall to have been subjected to misuse, abuse, neglect, or mishandling that alters or damages the products physical or electronic properties. SureCall warrants to the Buyer that each of its products, when shipped, will be free from defects in material and workmanship, and will perform in full accordance with applicable specifications. The limit of liability under this warranty is, at SureCalls option, to repair or replace any product or part thereof which was purchased up to THREE YEARS after May 1, 2014 or TWO YEARS for products purchased before May 1, 2014, as determined by examination by SureCall, prove defective in material and/or workmanship. Warranty returns must first be authorized in writing by SureCall. Disassembly of any SureCall product by anyone other than an authorized representative of SureCall voids this warranty in its entirety. SureCall reserves the right to make changes in any of its products without incurring any obligation to make the same changes on previously delivered products. As a condition to the warranties provided for herein, the Buyer will prepay the shipping charges for all products returned to SureCall for repair, and SureCall will pay the return shipping with the exception of products returned from outside the United States, in which case the Buyer will pay the shipping charges. The Buyer will pay the cost of inspecting and testing any goods returned under the warranty or otherwise, which are found to meet the applicable specifications or which are not defective or not covered by this warranty. Products sold by SureCall shall not be considered defective or non-conforming to the Buyers order if they satisfactorily fulfill the performance requirements that were published in the product specification literature, or in accordance with samples provided by SureCall. This warranty shall not apply to any products or parts thereof which have been subject to accident, negligence, alteration, abuse, or misuse. SureCall makes no warranty whatsoever in respect to accessories or parts not supplied by it. Limitations of Warranty, Damages and Liability:
EXCEPT AS EXPRESSLY SET FORTH HEREIN, THERE ARE NO WARRANTIES, CONDITIONS, GUARANTEES, OR REPRESENTATIONS AS TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR OTHER WARRANTIES, CONDITIONS, GUARANTEES, OR REPRESENTATIONS, WHETHER EXPRESSED OR IMPLIED, IN LAW OR IN FACT, ORAL OR IN WRITING. SURECALL AGGREGATE LIABILITY IN DAMAGES OR OTHERWISE SHALL NOT EXCEED THE PAYMENT, IF ANY, RECEIVED BY CELLPHONE-MATE, INC. FOR THE UNIT OF PRODUCT OR SERVICE FURNISHED OR TO BE FURNISHED, AS THE CASE MAY BE, WHICH IS THE SUBJECT OF CLAIM OR DISPUTE. IN NO EVENT SHALL SURECALL BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES, HOWSOEVER CAUSED. All matters regarding this warranty shall be interpreted in accordance with the laws of the State of California, and any controversy that cannot be settled directly shall be settled by arbitration in California in accordance with the rules then prevailing of the American Arbitration Association, and judgment upon the award rendered may be entered in any court having jurisdiction thereof. If one or more provisions provided herein are held to be invalid or unenforceable under applicable law, then such provision shall be ineffective and excluded to the extent of such invalidity or unenforceability without affecting in any way the remaining provisions hereof. SureCall has made a good faith effort to ensure the accuracy of the information in this document and disclaims the implied warranties of merchantability and fitness for a particular purpose and makes no express warranties, except as may be stated in its written agreement with and for its customers. SureCall shall not be held liable to anyone for any indirect, special or consequential damages due to omissions or errors. The information and specifications in this document are subject to change without notice. 2018. All Rights Reserved. All trademarks and registered trademarks are the property of their respective owners. 17 SureCall, Inc | 1-888-365-6283 | support@surecall.com | www.surecall.com SureCall, Inc 48346 Milmont Drive Fremont, California 94538, USA 888.365.6283 | www.surecall.com