FCC ID: RSNPSBG-2A Guardian4-A

7 X 8.5 INCH | SC-Responder | 2019 _ 05 _ 07 | COLOR PRINT ALL PAGES SureCall GuardianA User and Installation Guide Class A Public Safety BDA for First Responders For technical support:

Email: support@surecall.com | Call: 1-888-365-6283 Available Monday Friday, 7am 5pm PST Activate your warranty at surecall.com/activate 10.21.2020 Introduction & Overview Chapter 1: Introduction & Overview ..................................................................................................................................... 3 1.1 Product Overview ........................................................................................................................................................................................... 3 1.2 Package Contents ........................................................................................................................................................................................... 3 1.3 Additional Items Needed ............................................................................................................................................................................... 3 1.4 Key Features & Benefits ................................................................................................................................................................................. 3 1.5 Optional Accessories...................................................................................................................................................................................... 4 1.6 How it Works ................................................................................................................................................................................................... 5 1.7 A Word About Safety...................................................................................................................................................................................... 5 Chapter 2: BDA Interface & Connections ............................................................................................................................. 6 2.1 GuardianA BDA Interface Overview ............................................................................................................................................................. 6 2.2 RF Interfaces (A6 & A1) ................................................................................................................................................................................... 7 2.3 Power Interface for 110VAC or UPS Output (A5) ........................................................................................................................................... 7 2.4 DC24-30V Interface (A9) ................................................................................................................................................................................. 8 2.5 Alarm I/O Interface (A3) ................................................................................................................................................................................. 9 2.6 RF Module Summary Alarms Trigger Criteria ...............................................................................................................................................10 2.7 VSWR Alarm Trigger Criteria .........................................................................................................................................................................11 2.8 Load Restrictions ...........................................................................................................................................................................................11 2.9 Ethernet Interface (A4) ..................................................................................................................................................................................12 2.10 USB Interface (A7) ........................................................................................................................................................................................12 2.11 Alarm LEDs (A8) ..........................................................................................................................................................................................12 Chapter 3: Planning the Installation .................................................................................................................................... 13 3.1 Installation Overview .....................................................................................................................................................................................13 3.2 Exterior Antenna Overview ...........................................................................................................................................................................13 3.3 Interior Antenna Overview ............................................................................................................................................................................14 3.4 Antenna Separation .......................................................................................................................................................................................15 3.5 BDA Location ................................................................................................................................................................................................16 3.6 Accessories ....................................................................................................................................................................................................16 3.7 Need Help? ....................................................................................................................................................................................................16 Chapter 4: Installation ........................................................................................................................................................ 17 4.1 Soft Installation ..............................................................................................................................................................................................17 4.2 Exterior Antenna ............................................................................................................................................................................................17 4.3 Interior Antennas ...........................................................................................................................................................................................18 4.4 Mounting the BDA.........................................................................................................................................................................................19 Chapter 5: Configuration & Testing .................................................................................................................................... 19 5.1 Powering on the BDA ....................................................................................................................................................................................19 5.2 DIP Switch Configuration ..............................................................................................................................................................................20 Chapter 6: Testing And Troubleshooting ............................................................................................................................ 22 6.1 Band LED Conditions ....................................................................................................................................................................................22 6.2 LED Conditions ..............................................................................................................................................................................................22 6.3 Testing & Troubleshooting ............................................................................................................................................................................22 Chapter 7: Sentry Configuration & Monitoring ................................................................................................................... 23 7.1 Sentry Software Introduction ........................................................................................................................................................................23 7.2 Software Installation ......................................................................................................................................................................................23 7.3 Hardware Installation .....................................................................................................................................................................................23 7.4 User Registration ...........................................................................................................................................................................................24 7.5 Device Registration .......................................................................................................................................................................................25 7.6 Device Configuration ....................................................................................................................................................................................25 7.7 Sentry Operation ...........................................................................................................................................................................................27 Chapter 8: Specifications.................................................................................................................................................... 30 Chapter 9: Safety And Compliance .................................................................................................................................... 31 9.1 FCC Compliance ..........................................................................................................................................................................................31 Chapter 10: Warranty ......................................................................................................................................................... 32 10.1 Warranty Periods .........................................................................................................................................................................................32 10.2 Three-Year Product Warranty ......................................................................................................................................................................32 10.3 Limitations of Warranty, Damages and Liability .........................................................................................................................................33 2 Introduction & Overview CHAPTER 1: INTRODUCTION & OVERVIEW 1.1 Product Overview GuardianA is a Class A, 2-Watt, bi-directional amplifier with a maximum gain of 90 dB supporting both the 700 and 800 MHz Public Safety frequency bands. In the majority of cases, newly constructed buildings with considerable size, or existing buildings that increase capacity by expanding the building footprint are required to have signal strength of -95 dBm or better in designated critical areas Emergency Command Centers, Fire Pump Rooms, stairwells, standpipe, cabinets, etc in order to receive a certificate of occupancy. GuardianA meets the code for NFPA 72/1221 and IFC 510 and features a NEMA-4 rated amplifier housing. Additionally, the GuardianA comes equipped with dry contact 7-pin alarming compatibility, UPS and Ethernet port enabled remote monitoring. SureCall provides an industry leading 3-year warranty extendable to 5 years. GuardianA bi-directional amplifier with NEMA-4 rated housing and mounting kit 1.2 Package Contents Your BDA box contains the following items:

Alarm cable and connector (5 ft, USB) AC power cable (4 ft) DC power cable (4 ft 9 in with connector) 1.3 Additional Items Needed The GuardianA needs the following additional components for a complete install:

One External antenna a (directional Yagi) Multiple Inside antennas b (omnidirectional domes and/or directional panels) Cable splitter for inside antennas c Sufficient lengths of ultra-low loss interior/exterior cable, 50-ohm d Lightning surge arrestor Grounded surge suppressor for DC power supply Ethernet cable Note: Some component options are listed in table below. Not all accessories are listed. 1.4 Key Features & Benefits Class A 32 Channel, 90 dB gain, 2-Watt system Meets the code for NFPA 72/1221 and IFC 510 NEMA-4 rated amplifier housing. No additional NEMA enclosure needed Ethernet port with built-in SureCall Sentry remote monitoring hardware Integrated dry contact 12-pin alarming UPS port for external battery backup Automatic gain control (AGC) and Oscillation Detection Energy-saving operation allows bands to remain dormant when not in use A/C 110V or D/C 24- 30V power option Improves coverage for Public Safety Band 14 Cellular Network Frequencies: (UL: 779-805, 806-816 & DL: 769-775, 851-861) Independently adjustable frequency attenuation for uplink and downlink (Reduce gain in -1 dBm increments) Industry leading 3-year warranty, 5-year extended warranty available 3 Introduction & Overview 1.5 Optional Accessories SureCall provides many optional features and accessories for the GuardianA Amplifier. Note, some component options are listed in table below. Not all accessories are listed. See your SureCall sales person for all compatible part numbers Directional Wide Band 50 Yagi Antenna (698-960 & 1710-2700 MHz); N-Female connectors; 10 to 11 dBi Outdoor Antenna Options Inside Antenna Options Omni-directional Wide Band 50 Dome Antennas (698 -2700 MHz); N-Female connectors; 3 to 4 dBi Directional Wide Band 50 Panel Antennas (698-2700 MHz); N-Female connectors; 7 to 10 dBi Ultra Low-Loss Coaxial Cable SC-400 Low-Loss Coax SC-600 Ultra Low-Loss Coax SC-400 Ultra Low-Loss Coax Plenum Fire-Rated Coax Splitters, Couplers & Accessories Wide Band Couplers (698-2700 MHz) Wide Band Splitters (698-2700 MHz) SC-LP Lightning Protector 5 dB; 10 dB; 20 dB RF Attenuator SC-Mount-Pole: L Bracket mount with U bolt hardware for donor antenna mount to J-bar SC-Mount-JBar: Steel 1 inch J-Bar mount for donor antenna. Antenna mount not included SureCalls fire-rated plenum cable is UL-rated for plenum ceilings (UL E473791) 4 Introduction & Overview 1.6 How it Works The GuardianA amplifies signals that reach a building from the nearest radio tower, and from radios inside the building going back to the tower. This compensates for weak reception caused by distance, topography, building structure, etc. The BDA receives the signal from an outside antenna, amplifies that signal, and then rebroadcasts it via antenna(s) inside the building, where it can then be picked up by radios inside. In the reverse direction, interior antennas also pick up signals coming from radios, where they are amplified by the BDA, and then passed to the exterior antenna for rebroadcast back to the tower. 1.7 A Word About Safety Follow all safety precautions in this manual. This information is designed to prevent personal injury, equipment malfunction, and/or radio interference. You are responsible for ensuring a safe installation. Your installation may require working in high locations such as roofs and/or ladders. Follow applicable safety regulations and best practices to avoid falling. Take care not to drop objects from any high area. Cordon off ground areas directly below the section of roof you are working on, or below your ladder whenever possible. In addition, as a qualified installer, you are responsible for knowing and following all applicable codes and regulations and for obtaining all required permits and inspections. Always use appropriate personal protective equipment such as goggles, gloves, hard hat, etc. as needed, and as required. Failure to exercise caution when working in high areas could cause a fall and personal injury. RF SAFETY WARNING: ANY ANTENNA USED WITH THIS DEVICE MUST BE LOCATED AT LEAST 8 INCHES FROM ALL PERSONS. CHANGES OR MODIFICATIONS NOT EXPRESSLY APPROVED BY SURECALL COULD VOID THE USERS AUTHORITY TO OPERATE THE EQUIPMENT. 5

A5 A10 BDA Interface & Connections CHAPTER 2: BDA INTERFACE & CONNECTIONS 2.1 GuardianA BDA Interface Overview A1 A7 USB on top of BDA A3 A4 A9 A6 A8 A1 A2 A3 A4 A5 A6 A7 A8 A9 6 Interface Type Description INSIDE

N Female for INSIDE cable and antenna ALARM2 I/O To Fire Department Control Box (Discretionary) ETHERNET Cat5e Standard Ethernet Cable Device POWER 110 VAC Connect to 110VAC or 110V of UPS output OUTSIDE N Female for OUTSIDE cable and antenna USB Used to initialize the network connection devices ALARM LEDs Indicate an alarm condition POWER DC 24-30V Connect DC, voltage between 24-30V A10 GROUNDING LUG Grounding lug 2.2 RF Interfaces (A6 & A1) BDA Interface & Connections A6 N-type Female for OUTSIDE cable and antenna A1 N-type Female for INSIDE cable and antenna 2.3 Power Interface for 110VAC or UPS Output (A5) Female used to transfer to AC 110V / 60Hz Male on BDA (A5) 2 1 3 N L E 1 2 3 L N E Female used to connect to 110VAC or 110V of UPS output Male pinout on BDA (A5) Pin Number Definition Full Name Color Note 1 2 3 L N E Live Wire Neutral Wire Earth Wire Black White Green 7 BDA Interface & Connections 2.4 DC24-30V Interface (A9) Female used to transfer to DC 24-30V Male on BDA (A9) 2 1 DC+

DC-

2 1 DC+

DC-

Female used to connect to 110VAC or 110V of UPS output Male pinout on BDA (A9) Pin Number Definition Full Name Color Note 1 2 DC-

DC+

DC Negative pole DC Positive pole Black Red 8 2.5 Alarm I/O Interface (A3) BDA Interface & Connections Male Alarm Connector used to transfer to Fire Female Alarm Connector (A3) on BDA Department Control Box 5 2 1 4 3 9 8 7 6 12 10 11 Pin Number Definition Wire Color on Cable 1 2 3 4 5 6 7 8 9 10 11 12 VSWR (NO) VSWR (COM) VSWR (NC) SUM (NO) SUM (COM) SUM (NC) NC NA NA NA NA NA black red white green orange blue yellow NA NA NA NA NA 9 Alarm Interface, Definitions & Conditions 2.6 RF Module Summary Alarms Trigger Criteria The Summary Alarm is triggered under one (or more) of the following conditions:

Repeater power OFF Repeater current is abnormal COM COM N.O. N.C. N.O. N.C. N.O. N.C. N.O. N.C. Relay Shown In Non-Alarm Condition for N.C. Alarm Condition for N.C. COM COM Relay Shown In Non-Alarm Condition for N.O. Alarm Condition for N.O. 10 Alarm Interface, Definitions & Conditions 2.7 VSWR Alarm Trigger Criteria The VSWR Alarm is triggered under the following:

VSWR Alarm caused by outdoor VSWR abnormal COM COM N.O. N.C. N.O. N.C. N.O. N.C. N.O. N.C. Relay Shown In Non-Alarm Condition for N.C. Alarm Condition for N.C. COM COM Relay Shown In Non-Alarm Condition for N.O. Alarm Condition for N.O. 2.8 Load Restrictions Alarm Dry Contact Output Restrictions Maximum switching voltage: 125 VAC, 60 VDC Maximum switching current: 1A 11 BDA Interface & Connections 2.9 Ethernet Interface (A4) Male Connector used to transfer to internet or ethernet Female Ethernet Port (A4, RJ-45) on BDA 2.10 USB Interface (A7) The USB connector is on top of the GuardianA unit, below the DIP switches, as shown below. Only when initializing the network connection equipment, after initialization unplug the USB cable As shown, the NEMA housing must be open to gain access to this port. The interface is used to initialize network connections using a computer. Be sure to unplug the USB cable after the network initialization is completed. TO Computer USB TO A7 2.11 Alarm LEDs (A8) Note Status Green ON OFF Red ON OFF Red ON OFF Description Normal Missing Power Over-current Normal VSWR Alarm Normal RF Module Summary Alarm:

Reserved for future use Reserved for future use Reserved for future use POWER ALARM1 ALARM2 ALARM3 ALARM4 ALARM5 12 Planning the Installation CHAPTER 3: PLANNING THE INSTALLATION 3.1 Installation Overview Typically, a BDA installation follows these steps:

1. Choose a mounting location for the exterior antenna. The recommended Yagi directional antenna is, pointed directly at the radio tower (line of sight). The antenna is typically mounted on the wall or roof of the side of the building with the strongest signal. A grounded lightning protector is required between the exterior antenna and the BDA. 2. Next, choose the mounting location of the interior antenna(s), being sure to take separation requirements into account. Long, narrow spaces benefit most from directional flat-panel antennas, while more square spaces benefit more from omnidirectional dome antennas. 3. Choose where to mount the BDA. This should be in a secure indoor location near a grounded power source. 4. Map the cabling route between the exterior antenna and the BDA and between the BDA and interior antennas. 5. Proceed with a soft installation connecting components without securing their placement until testing can be completed. 6. Power on the BDA and perform configuration and testing explained in Chapter 5. 7. Complete installation by securing the placement of the BDA, antennas and other components, Important Installation Safety Precautions:

The exterior antenna must not be co-located or operating in conjunction with any other antenna. Always use a properly installed SureCall lightning protector between the exterior antenna and the BDA. Always power off the BDA before working on the roof of the building, or anywhere in close proximity to the external antenna. Comply with all antenna separation requirements to prevent signal oscillation. CAUTION: FAILURE TO PROPERLY INSTALL A LIGHTNING PRO-

TECTOR CAN RESULT IN DAMAGE TO THE BDA, ANTENNAS, AND WIRING. CAUTION: SIGNAL OSCILLATION CAN CAUSE RADIO INTERFER-

ENCE WITH RADIO TOWERS AND RESULT IN CIVIL AND/OR CRIMINAL PENALTIES. 3.2 Exterior Antenna Overview The Yagi antenna receives and transmits signals over a focused area. It must be aimed directly (line of sight) toward the radio tower that provides the strongest signal to the building. The exterior antenna and mast (if any) must be mounted in a location that meets all of the following criteria:

13 Planning the Installation Best signal strength. Not co-located with other antennas or used in conjunction with other antennas. Away from all power lines. At least 6 ft. from lightning rod antennas. At least 8 in. from any person. These distances are general guidelines only. Refer to the applicable building and electrical codes in your area to determine specific local requirements. 3.3 Interior Antenna Overview You may use any combination of omnidirectional (dome) and/or directional (flat panel) interior antennas to obtain balanced signal strength throughout the structure. Dome antennas provide 360-degree hemispherical coverage suitable for mostly square areas, while flat panel antennas provide a focused zone of coverage suitable for long narrow areas. The example above uses two dome antennas and one panel antenna to provide full coverage Keep in mind that floor structures in multistory buildings can cause significant signal loss, which means that you may need to install interior antennas on more than one floor. Here is an example of a multistory installation:

14 Planning the Installation Note: You may not need antennas on every floor of a multistory building, depending on factors such as building material, BDA gain, etc. 3.4 Antenna Separation Proper antenna separation prevents signal oscillation (feedback) that can interfere with the radio tower. Separation is measured in a straight line from the exterior antenna to the closest interior antenna. The closest allowable distance depends on a number of factors, such as BDA gain level, building material, etc. Recommended separation distances are:

Amplifier gain Min. separation (ad) 40 dB 45 dB 50 dB 55 dB 65 dB 70 dB 75 dB 80 dB 5-6 15-20 50 60 75-80 100 100-120 120-180 Vertical separation is more important than horizontal separation. If you are unable to obtain the required separation horizontally, try raising the exterior antenna. You may also try reducing the BDA gain as described in Chapter 5 of this manual. Antenna Safety Precautions:

You can mix and match dome and directional antennas as needed to obtain proper coverage throughout the building or area where you need to boost the signal. If you use a Yagi exterior antenna, you should normally aim it away from all interior antennas, regardless of separation, to prevent oscillation. CAUTION: SIGNAL OSCILLATION CAN CAUSE RADIO INTERFERENCE WITH RADIO TOWERS AND RESULT IN CIVIL AND/OR CRIMINAL PENALTIES. Antenna Aiming OK 15 Planning the Installation 3.5 BDA Location Select an indoor location for the BDA that meets the following criteria:

Away from tightly enclosed or overly hot spaces Near a properly grounded 110VAC outlet Power and warning lights are easily visible Shortest possible cable runs to all antennas 3.6 Accessories The final step in the planning process is to make sure you have all of the necessary accessories to complete the installation. You will need all of the items listed in Chapter 1 of this manual plus some or all of the following:

Cable clips: Use these to secure the cables to interior and exterior walls/ceilings. Appropriately rated sealant/caulking to waterproof exterior cable entry points Hand and/or power tools as needed to complete the installation Personal Equipment (PPE): Use all PPE required by local codes and/or best practices to help ensure personal safety during installation. CAUTION: YOU ARE RESPONSIBLE FOR ENSURING THAT THE INSTALLATION MEETS ALL APPLICABLE CODES. Note: You may need to obtain a permit from your local building department to install the BDA and antennas. Check your local building and/or electrical codes. 3.7 Need Help?

If you need help planning your installation, contact a qualified installer, the reseller who supplied you with the BDA, or SureCall:

Call: 1-888-365-6283, 7 a.m. to 5 p.m. PST, Monday Friday Email: support@surecall.com 16 Planning the Installation CHAPTER 4: INSTALLATION 4.1 Soft Installation Perform a soft installation of all components to test signal coverage and oscillation before making the installation permanent. Avoid making holes or other permanent attachments during this phase. Refer to Chapter 5 for configuration and testing instructions. Proceed with final installation once configuration and testing are complete. 4.2 Exterior Antenna Mount the exterior antenna in the location you selected during planning. Follow all of the instructions included with the antenna to ensure that your installation is done properly. Here are a few reminders and essential steps:

A Yagi antenna is mounted horizontally with drip hole facing down and aimed at the desired radio tower (line of sight). Mount the antenna. Connect a length of cable to the antenna and hand-tighten. Run the cable along the planned route. Install a properly grounded SC-LP lightning protector. Seal any exterior cable entry points on building exterior with caulking or sealant. WARNING: DO NOT TOUCH ANY LIVE ELECTRICAL WIRES OR ALLOW THE ANTENNA OR CABLING TO TOUCH ANY LIVE ELECTRICAL WIRES. CAUTION: AVOID AIMING A YAGI ANTENNA TOWARD ANY INTERIOR ANTENNA. 17 Installation 4.3 Interior Antennas Mount the interior antenna(s) in the location(s) you selected when planning. Follow all instructions included with the antenna(s) to ensure the installation(s) are done properly. Here are a few reminders and essential steps:

Dome antennas are mounted on the ceiling as close to the center of the desired coverage area as possible, domed Flat panel antennas should be wall-mounted as close as possible to the center of the wall, or at one end of long narrow

(convex) side pointing down. space. Mount the antenna. Connect a length of cable to the antenna and tighten until hand-tight. If you are installing multiple antennas, run the cable to the splitter location and connect the cable to one of the outputs on the splitter. Connect another length of cable to the input side of the splitter (if used) and run this cable to the BDA location. It is important to keep the cable runs equal or use taps to ensure a harmonious install. CAUTION: VERIFY THAT ALL INTERIOR ANTENNAS MEET THE SEPARATION REQUIREMENTS DESCRIBED IN THE PREVIOUS CHAPTER, AND THAT NO ANTENNA IS AIMED TOWARD THE EXTERIOR ANTENNA. CAUTION: DO NOT CONNECT AN INTERIOR ANTENNA TO THE SPLITTER INPUT. 18 Installation 4.4 Mounting the BDA Mount the GuardianA as follows:

Verify that the selected location meets all criteria described in the previous chapter. Mount a 24 inch x 24 inch x 34 inch thick sheet of plywood on top of sheetrock, secured into wall studs where the NEMA housing is to be placed. The plywood should be flush against wall. Once the plywood is secure, attach the NEMA housing to the plywood base using the screws provided. In most installations, the housing will be oriented so the I/O ports are facing down. Connect the outdoor antenna cable to the signal booster connector port marked OUTSIDE and tighten the connection. Connect the outdoor antenna cable to the signal booster connector port marked INSIDE and tighten the connection. CAUTION: DO NOT POWER ON THE BDA UNTIL INSTRUCTED TO DO SO. CAUTION: NEVER POWER ON THE BDA WHEN ANY ANTENNAS ARE DISCONNECTED AS THIS COULD DAMAGE THE BDA. CHAPTER 5: CONFIGURATION & TESTING 5.1 Powering on the BDA 1. Make sure the exterior and interior antenna cables are firmly connected to their corresponding ports on the NEMA-4 enclosure. 2. Plug a surge suppressor into a grounded 110VAC wall outlet. 3. Plug the AC end of the power adapter (supplied with your BDA) into the surge suppressor. 4. Plug the DC end of the power adapter into the Power port on the NEMA enclosure. 5. Verify that the green Power light is illuminated. 6. When the booster is turned on, the band lights will flash red and yellow for approximately 10 seconds. CAUTION: ONLY USE THE POWER SUPPLY INCLUDED WITH THE BDA. USE OF ANOTHER POWER SUPPLY COULD DAMAGE THE BDA AND/OR POWER SUPPLY. CAUTION: DO NOT PROCEED BEYOND THIS POINT UNTIL THE BDA IS POWERED ON AND NO RED WARNING LIGHTS ARE ILLUMINATED. 19 Configuration and Testing 5.2 DIP Switch Configuration By default, all DIP switches are turned in the OFF position, which provides maximum gain to all channels. To access digital channelization, see "Chapter 7: Sentry Configuration & Monitoring" on page 23. Note that attenuation made through Sentry software is cumulative with that of the Boosters DIP switches. BEFORE INITIAL CONFIGURATION, set booster switches with high, but not full, attenuation (as full attenuation would cause the band to shut off). DURING CONFIGURATION, you may add gain incrementally until the signal level has improved enough to meet safety requirements. Note that red flashing lights indicate the system has detected oscillation for the corresponding channel(s). The band will turn off if adjustments are not made. When adjusting booster attenuation, full power is not always the best option. The goal is to obtain a signal level throughout the building that meets safety requirements. NOTE: TURN ALL UPLINK DIP SWITCHES TO ON AND ADJUST THEM BACK ONE STEP AT A TIME UNTIL UPLINK CONNECTIVITY IS MADE WITH THE EMERGENCY RADIO TOWER. The following diagrams and notes explain how to interpret, and use, these switch banks. DIP switch organization PS 700 DL DIP switches control 700 band downlink PS UL DIP switches control 700 band and 800 band uplink PS 800 DL DIP switches control 800 band downlink ATTENUATION THROUGH SENTRY SOFTWARE IS CUMULATIVE WITH THAT OF THE BOOSTERS DIP SWITCHES. 20 Configuration and Testing DOWNLINK UPLINK Switch 1 Switch 2 Switch 3 Switch 4 Switch 5 1 2 4 8 16 1 2 4 8 16 1 dB 2 dB 4 dB 8 dB 16 dB 1 2 3 4 5 1 2 3 4 5 Additive combination effects:

Switch 1 (1 dB) + Switch 2 (2 dB) = 3 dB attenuation Switch 1 (1 dB) + Switch 2 (2 dB) + Switch 3 (4 dB) = 7 dB attenuation Switch 1 (1 dB) + Switch 2 (2 dB) + Switch 3 (4 dB) + Switch 4 (8 dB) = 15 dB attenuation Switch 1 (1 dB) + Switch 2 (2 dB) + Switch 3 (4 dB) + Switch 4 (8 dB) + Switch 5 (16 dB) = 31 dB attenuation A few practical attenuation examples:

Important Note: Turn ALL uplink attenuations dip switches to ON and adjust them back one step at a time until uplink connectivity is made with the Emergency Radio Tower. Turning all switches OFF = 0 dB attenuation (booster is at full gain). Turning ON switch #1 in a bank = 1 dB attenuation (booster maximum gain is reduced by 1 dB). Turning ON switches #1, 3, and 5 in a bank = 1+4+16 dB attenuation = 21 dB attenuation. For example, in an 80 dB booster, the selected channel is reduced to 59 dB (80 dB -21 dB). Turning ON all switches in a bank = 1+2+4+8+16 dB attenuation = 31 dB attenuation. For example, in an 80 dB booster, the selected channel is reduced to 49 dB (80 dB-31 dB). When the BDA is powered on, the green Power Light (3) should illuminate. If any of the bands are oscillating, the corresponding band lights

(1 and/or 2) will flash red and that band will eventually shut down if adjustments are not made. Note: In general, the uplink and downlink DIP switches should be set identically but this is not always the case. 3 2 1 ATTENUATION GREATER THAN 25 DB (EITHER MADE BY THE BOOSTERS DIP SWITCHES OR CUMULATIVE ADJUSTMENTS OF DIP SWITCHES AND SOFTWARE) WILL CAUSE THE AFFECTED BAND TO SHUT OFF AND DISPLAY A SOLID RED LED. 21 Configuration and Testing CHAPTER 6: TESTING AND TROUBLESHOOTING 6.1 Band LED Conditions This section will help you interpret the LED indicators on your GuardianA. But first, here are a few configuration and testing points to keep in mind:

If the control light for a specific frequency band is flashing red or red-yellow, try increasing the antenna separation between the inside and outside antennas as much as possible first, then restarting the booster. Attenuation can be lowered to a maximum of 25 dB through sentry software and maximum of 31 dB using the boosters dip switches. Attenuation greater than 25 dB (either made by the boosters dip switches or cumulative adjustments of dip switches and software) will cause the affected band to shut off and display a solid red led. 6.2 LED Conditions LED INDICATIONS LED Color LED Resolution Condition

OFF Normal operation. When the light is off, it means things are normal and that the band is active. Yellow Solid Normal operation. The frequency band is not in use. Eventually, the band will enter sleep mode. Yellow Flashing Normal operation. The Automatic Gain Control (AGC) is self-adjusting. Red Solid The associated frequency band is off. If the red light flashes for a long time (caused by too much signal), and then turns solid red, it means the associated frequency band has been turned off. This will happen if the gain dial for that frequency band has been turned all the way down. Yellow/

Red Flashes alternating colors Self-oscillation has been prevented. Increase the separation between the inside and outside antennas. If your booster kit uses two directional antennas

(example: outside Yagi antenna and inside panel antenna), ensure that they are facing away from each other. If the condition continues, increase attenuation in small increments until the light turns off or flashes yellow. Refer to your Sentry Monitoring Software for more information about LED codes. Meanwhile, if you have any questions during setup, please reach out to our U.S.-based support technicians:

Call: 1-888-365-6283 Email: support@surecall.com 6.3 Testing & Troubleshooting Once the booster is powered on (and no Warning lights are on), assess the signal in locations of needed signal improvement. Refine the antenna locations and/or gain levels as needed, then complete the permanent installation when you are confident the system will perform well. A few tips and some perspective:

As a general rule, increasing gain by 6dB doubles the coverage distance of the interior antennas. Start at the lowest gain Its not realistic to expect full reception everywhere in the building. and increase gradually as needed. If one or more red Warning lights comes on, it indicates there is oscillation in that band and adjustments are needed If you cant get the coverage reasonably well-balanced, you may need to install an additional interior antenna and/or a different type of interior antenna and/or relocate interior antennas. 22 Sentry Configuration & Monitoring CHAPTER 7: SENTRY CONFIGURATION & MONITORING 7.1 Sentry Software Introduction SureCalls Sentry is a revolutionary advancement in signal-booster management. It aids in the installation, optimization, and ongoing management of your GuardianA BDA. It provides installers with tools for seamless system configurations, and it helps pinpoint malfunctions due to unforeseen changes in the amplifier landscape, such as new towers or repeater systems. Sentry also notifies installers or end users about various parameters via email. Features include:

Quick notification about booster changes and over-power situations. Allows offsite monitoring and adjustments related to booster performance, such as uplink, downlink or bands. Helps optimize installations by monitoring and identifying the strongest signal strength available. Get the SureCall Sentry software from your device supplier, or download the Windows software here:

7.2 Software Installation To install and configure the server, follow these steps:

http://www.surecall.com/product/Sentry.html. Install the software using the steps outlined below. Configure the server to a static IP or public IP address. In order to function on the network correctly, the server and the Force8 device must be (a) on the same Local Area Network, or (b) the server must be the front end to the device. Use appropriate security software for safe and reliable operation when connected to a network. All device and user information will be stored on the computer. Double-click ClientUserSetup to start the installation, which takes you to Welcome screen. Note: To avoid install glitches, we recommend you close all other Windows programs running on your computer before proceeding. After you have shut down other programs, click Next, which will take you to the User Information screen shown below. This is where youll enter user information. It may be you as the installer, or you may be setting this up for someone else who will be monitoring the system on an ongoing basis. 7.3 Hardware Installation Once the Sentry software is installed, you can proceed to connect and configure the GuardianA BDA. NFPA Guardian4 To install the hardware, first complete the following steps:

To Computer USB To NFPA GuardianAs USB To Network server TO NFPA GuardianAs ETHERNET 23 Sentry Configuration & Monitoring USB Connection: Use a USB cable to connect your computer directly to the GuardianA USB port. The USB connection on the GuardianA is accessible by opening the NEMA-4 enclosure. The port is on top of the unit inside the enclosure, as shown below. Ethernet Connection: Plug the Ethernet cable into the yellow-capped socket on the bottom of the NEMA-4 enclosure, labeled Ethernet. The other end of the Ethernet cable goes to the network server or network switch on the LAN. Once the connections are made, power on the GuardianA BDA. Register an account: Before you finish the hardware installation, youll first need to register an account. Connect your computer to the network where the GuardianA Ethernet connection was made. A secure LAN connection is important because it will allow the computer to see the GuardianA device on the network. Start the Sentry client application by clicking on the shortcut that resulted from installing the software. You will see the screen below:

7.4 User Registration Youll need to register an account. Connect your computer to the network. A secure LAN connection is important because it will allow the computer to see the device on the network. Fill in the User Registration form and choose a user name, password, email and user phone. Once completed, click the Register button. Click Register and youll see the following screen, prompting you to enter the local Server IP address. Enter SureCalls server IP: 12.199.204.133 in the Registration Window. Enter a User Name, Password, E-mail, and User Phone in the fields provided. Then click Register to proceed. You will the Login screen again, as shown in the next screen. In the fields provided, enter the Username and Password that you registered on the system. This will enable you to proceed to device configuration, as explained in the steps below:

24 Sentry Configuration & Monitoring 7.5 Device Registration Connect the device to the networked client computer with a USB cable as described in the previous section. Make sure the server is also linked to the computer. Select a serial port and click Open, as shown in the Add Booster screen below. Complete device registration as described below:

Click Refresh to query device parameters Enter a name in the Booster Name field Enter the location in the Location Address field (optional) Click Add to register the device on the server Keep in mind that only the registered user is authorized to see/operate the added device. 7.6 Device Configuration Using the same screen as before, configure the device according to the steps below. Select a serial port and click Open. Click Refresh to query device parameters. to the server. Dynamic IP is available by checking Auto Search IP function, OR enter IP parameters manually, if the device needs a static IP. Click Apply to finish the configuration. Click on the drop-down menu and select a server IP address and port number to make sure the device can be connected Modify Booster Information. To modify the booster information, right click to access a pop-up menu with the following additional options. Select Edit Booster Info to proceed. 25 Sentry Configuration & Monitoring Delete Booster. To delete a booster, right click on the summary screen again to access a pop-up menu with additional options, and then select Delete Booster. You will see a confirmation screen as shown below. Click Yes to proceed. Password and E-mail Management: In the Tools pull-down menu, you can change your account information, including your password, or the e-mail address for status reports. Roll over the Accounts heading and click on Modify Password/E-mail to access this feature. To modify your password, type in the requested information shown below and click on Modify. To change the e-mail address where alerts go, enter a new e-mail as shown above and click on Modify. NOTE: IF YOU FORGET YOUR PASSWORD, CLICK FORGOT MY PASSWORD ON THE LOGIN PAGE. THE PASSWORD WILL BE SENT TO YOUR E-MAIL ADDRESS. 26 Sentry Configuration & Monitoring 7.7 Sentry Operation Leaving all DIP switches off by default allows the AGC to adjust gain as needed. The absence of red LEDs indicates that the system is working as intended. ATTENUATION THROUGH SENTRY SOFTWARE IS CUMULATIVE WITH THAT OF THE BOOSTERS DIP SWITCHES. ATTENUATION GREATER THAN 25 DB (EITHER MADE BY THE BOOSTERS DIP SWITCHES OR CUMULATIVE ADJUSTMENTS OF DIP SWITCHES AND SOFTWARE) WILL CAUSE THE AFFECTED BAND TO SHUT OFF AND DISPLAY A SOLID RED LED. 1 2 3 4 5 700 MHz / 800 MHz 1. CENTER FREQUENCY: This column is used to input the frequency of the channel. For example, enter 869.000000 in the center frequency box of channel 1, and click the work at 869 MHz. The uplink channel will automatically work on the corresponding channel pair. button. The channel will then Set 2. SWITCH: Use the switch column to open or close a channel. OFF closes the channel ON opens the channel 3. UPLINK ATT / DOWNLINK ATT: These columns are used to lower the gain of a single channel. Enter a positive value in the 4. UPLINK PIN / DOWNLINK PIN: These columns show the input power of the uplink and downlink channels. This parameter 5. BANDWIDTH COLUMN: The bandwidth column is used to display the bandwidth of a particular frequency channel- from range of 1-25. can only be queried. 12.5K, 25K, 75K 27 Sentry Configuration & Monitoring To open or close a channel: Select OFF or ON under the SWITCH column, 6. Bandwidth Dropdown box:

This is used to set the bandwidth for a particular channel. The frequency bandwidth can be set to 12.5K, 25K, 75K. 7. button applies changes youve made within the window. Set 7 6 28 Sentry Configuration & Monitoring DIF State DIF (Digital Intermediate Frequency) is only for internal operation. RF State PS700 and PS800 share the same uplink RF link. Setting the Uplink Attenuation on this page between 1 and 25 will simultaneously set the equivalent value for all uplink channels for both PS700 and PS800. PS700 downlink Attenuation is used to attenuate the downlink gain for 700MHz band. Inputting any value between 1 and 25 will set the equivalent value for all downlink channels in this band. PS800 downlink Attenuation is used to attenuate the downlink gain for the 800MHz band. Inputting any value between 1 and 25 will set the equivalent value for all downlink channels in this band. Once updates are complete on this screen, click the button to apply changes. Set From the dashboard above you can manually adjust the attenuation dB to resolve problems. You can also turn off individual bands. 29 Specifications CHAPTER 8: SPECIFICATIONS Electrical 700 MHz 800 MHz Unit of measure 779 805 769 775 806 816 851 861 12.5 / 25 / 75 12.5 / 25 / 75 32 27 33 90 0-50 5 5 35

-13

-10 50 MHz MHz MHz dBm dBm dB dB dB dB usec dBm dBm dBm ohm 32 27 33 90 0-50 5 5 35

-13

-10 50 24 30 V 60 80 Convection N-Female 95%

NEMA-4 9 kHz to 1 GHz FCC Compliance FCC Compliance 1 GHz to 12.75 GHz dBm FCC Compliance FCC Compliance FCC ID: RSNPSBG-2A FCC Part 90 21.2 x 17.2 x 8.0 in (550 x 436 x 203 mm) 45.9 lbs (20.8 kg) 53 lbs 100 240 / 50 60 Hz in (mm) lbs (kg) lbs AC DC W W Single band Dual band Frequency Range, Uplink Frequency Range, Downlink Channel Bandwidth Number of Channels Total Output Power, Uplink Total Output Power, Downlink Maximum System Gain Gain Adjustment Range (1dB step) Pass Band Ripple, p-p Uplink Noise Figure System Group Delay Intermodulation Spurious Impedance:

FCC ID:

Certifications Absolute Maximum RF Input Power Mechanical Specifications Dimensions (H x W x D):

Weight (Booster only):

Weight (Box as shipped):

Power Supply Power Consumption Enclosure Cooling RF Connectors Operating Humidity Environmental Class:

30 Operating Temperature F (C)

-4 to +122 (-20 to +50) Safety and Compliance CHAPTER 9: SAFETY AND COMPLIANCE 9.1 FCC Compliance This is a Class A device. The product has been tested and found to comply with the Booster Requirements per FCC Part 90. Part 90 Signal Boosters THIS IS A 90.219 CLASS A DEVICE WARNING: This is NOT a CONSUMER device. It is designed for installation by FCC LICENSEES and QUALIFIED INSTALLERS. You MUST have an FCC LICENSE or the express consent of an FCC Licensee to operate this device. Unauthorized use may result in significant forfeiture penalties, including penalties in excess of $100,000 for each continuing violation. NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense. WARNING: CHANGES OR MODIFICATIONS NOT EXPRESSLY APPROVED BY SURECALL COULD VOID THE USERS AUTHORITY TO OPERATE THE EQUIPMENT. 31 Warranty CHAPTER 10: WARRANTY Activate your product warranty at www.surecall.com/ACTIVATE 10.1 Warranty Periods Your warranty includes the following periods:

For questions regarding your warranty, contact a SureCall representative at 1-888-365-6283 or email support@surecall.com. Three-Year Product Warranty: SureCall products are covered under a three-year product warranty from the date of purchase. This protects the customer from any defects or problems the product may have that are solely the fault of SureCall. Incorrect installation or misuse will void this warranty. Upon the return of a defective product, SureCall will issue the customer a working replacement. All returned packages should contain all products distributed. Five-Year Extended Product Warranty: A five year warranty is available for purchase on any products sold by SureCall. A five-year warranty must be obtained at the time of purchase. This warranty adds an additional two years to the three year warranty we provide. All regulations still apply. 10.2 Three-Year Product Warranty SureCall warrants its products for three years from the date of purchase against defects in workmanship and/or materials. Specifications are subject to change. The three-year warranty only applies to products meeting the latest FCC Certification Guidelines stated on 2/20/2013 and going into effect April 30, 2014. A two-year warranty applies to any products manufactured before May 1, 2014. Products returned by customers must be in their original, un-modified condition, shipped in the original or protective packaging with proof-of-purchase documentation enclosed, and a Return Merchandise Authorization (RMA) number printed clearly on the outside of the shipping container. Buyers may obtain an RMA number for warranty returns by calling the SureCall Return Department toll-free at 1-888-365-6283. Any returns received by SureCall without an RMA number clearly printed on the outside of the shipping container will be returned to sender. In order to receive full credit for signal boosters, all accessories originally included in the signal booster box must be returned with the signal booster. (The Buyer does not need to include accessories sold in addition to the signal booster, such as antennas or cables.) This warranty does not apply to any product determined by SureCall to have been subjected to misuse, abuse, neglect, or mishandling that alters or damages the products physical or electronic properties. SureCall warrants to the Buyer that each of its products, when shipped, will be free from defects in material and workmanship, and will perform in full accordance with applicable specifications. The limit of liability under this warranty is, at SureCalls option, to repair or replace any product or part thereof which was purchased up to THREE YEARS after May 1, 2014 or TWO YEARS for products purchased before May 1, 2014, as determined by examination by SureCall, prove defective in material and/or workmanship. Warranty returns must first be authorized in writing by SureCall. Disassembly of any SureCall product by anyone other than an authorized representative of SureCall voids this warranty in its entirety. SureCall reserves the right to make changes in any of its products without incurring any obligation to make the same changes on previously delivered products. As a condition to the warranties provided for herein, the Buyer will prepay the shipping charges for all products returned to SureCall for repair, and SureCall will pay the return shipping with the exception of products returned from outside the United States, in which case the Buyer will pay the shipping charges. The Buyer will pay the cost of inspecting and testing any goods returned under the warranty or otherwise, which are found to meet the applicable specifications or which are not defective or not covered by this warranty. Products sold by SureCall shall not be considered defective or non-conforming to the Buyers order if they satisfactorily fulfill the performance requirements that were published in the product specification literature, or in accordance with samples provided by SureCall. This warranty shall not apply to any products or parts thereof which have been subject to accident, negligence, alteration, 32 Warranty abuse, or misuse. SureCall makes no warranty whatsoever in respect to accessories or parts not supplied by it. 10.3 Limitations of Warranty, Damages and Liability EXCEPT AS EXPRESSLY SET FORTH HEREIN, THERE ARE NO WARRANTIES, CONDITIONS, GUARANTEES, OR REPRESENTATIONS AS TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR OTHER WARRANTIES, CONDITIONS, GUARANTEES, OR REPRESENTATIONS, WHETHER EXPRESSED OR IMPLIED, IN LAW OR IN FACT, ORAL OR IN WRITING. SURECALL AGGREGATE LIABILITY IN DAMAGES OR OTHERWISE SHALL NOT EXCEED THE PAYMENT, IF ANY, RECEIVED BY CELLPHONE-MATE, INC. FOR THE UNIT OF PRODUCT OR SERVICE FURNISHED OR TO BE FURNISHED, AS THE CASE MAY BE, WHICH IS THE SUBJECT OF CLAIM OR DISPUTE. IN NO EVENT SHALL SURECALL BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES, HOWSOEVER CAUSED. All matters regarding this warranty shall be interpreted in accordance with the laws of the State of California, and any controversy that cannot be settled directly shall be settled by arbitration in California in accordance with the rules then prevailing of the American Arbitration Association, and judgment upon the award rendered may be entered in any court having jurisdiction thereof. If one or more provisions provided herein are held to be invalid or unenforceable under applicable law, then such provision shall be ineffec-

tive and excluded to the extent of such invalidity or unenforceability without affecting in any way the remaining provisions hereof. WARNING: E911 location information may not be provided or may be inaccurate for calls served BY USING THIS DEVICE. 48346 Milmont Drive Fremont, California 94538, USA 888.365.6283 www.surecall.com SureCall has made a good faith effort to ensure the accuracy of the information in this document and disclaims the implied warran-

ties of merchantability and fitness for a particular purpose and makes no express warranties, except as may be stated in its written agreement with and for its customers. SureCall shall not be held liable to anyone for any indirect, special or consequential damages due to omissions or errors. The information and specifications in this document are subject to change without notice. 2020. All Rights Reserved. All trademarks and registered trademarks are the property of their respective owners. 33 SureCall, Inc 48346 Milmont Drive Fremont, California 94538, USA 888.365.6283 | www.surecall.com

105mm x 52mm GuardianA amplifier label 10.21.2020 GUARDIAN A Class A Public Safety BDA Frequencies: 779-805 / 806-816 769-775 / 851-861 90 dB Gain:

FCC ID: RSNPSBG-2A Model: SC-GuardianA 3-Year Manufacturers Warranty. Activate at SureCall.com/activate Part 90 Signal Boosters THIS IS A 90.219 CLASS A DEVICE WARNING: This is NOT a CONSUMER device. It is designed for installation by FCC LICENSEES and QUALIFIED INSTALLERS. You MUST have an FCC LICENSE or express consent of an FCC Licensee to operate this device. Unauthorized use may result in significant forfeiture penalties, including penalties in excess of $100,000 for each continuing violation. www.surecall.com | 1-888-365-6283 | Designed by SureCall in the USA, Assembled in China

105 x 74mm GuardianA box label 10.21.2020 GUARDIAN A Class A Public Safety Bi-Directional Amplifier Frequencies: 779-805 / 806-816;

769-775 / 851-861 Gain:

FCC ID:

90 dB RSNPSBG-2A Model: SC-GuardianA 3-Year Manufacturers Warranty. Activate at:

www.SureCall.com/activate Part 90 Signal Boosters THIS IS A 90.219 CLASS A DEVICE WARNING: This is NOT a CONSUMER device. It is designed for installation by FCC LICENSEES and QUALIFIED INSTALLERS. You MUST have an FCC LICENSE or express consent of an FCC Licensee to operate this device. Unauthorized use may result in significant forfeiture penalties, including penalties in excess of

$100,000 for each continuing violation. www.surecall.com | 1-888-365-6283 | Designed by SureCall in the USA, Assembled in China 3-Year Manufacturers Warranty. Activate at SureCall.com/activate

FCC Confidential Authorization 28th September, 2020 FEDERAL COMMUNICATIONS COMMISSIONS Authorization and Evaluation Division 7435 Oakland Mills Road Columbia, MD 21046 Subject: Confidentiality Request regarding application for certification of FCC ID: RSNPSBG-2A In accordance with Sections 0.457 and 0.459 of the Commissions Rules, Cellphone-mate hereby requests long-

term confidential treatment of information accompanying this application as outlined below:

Schematics Block Diagram Operation Description Parts list The above materials contain proprietary and confidential information not customarily released to the public. The public disclosure of these materials provides unjustified benefits to its competitors in the market. Sincerely, Sincerely Yours, Dennis Findley Authorized Representative Cellphone-Mate Inc. 510 770-0469 ext. 228 48346 Milmont Drive Fremont, CA 94538 Phone: 510-770-0469 Fax: 510-996-7250 www.cellphone-mate.com 48346 Milmont Drive Fremont, CA 94538 Phone: 510-770-0469 Fax: 510-996-7250 www.cellphone-mate.com

LETTER OF ATTESTATION 22nd October, 2020 To Whom It May Concern, We hereby attest that unauthorized setting of booster parameters is prevented by the tools that set these parameters will not allow it. In the case where a market does allow these settings, we would only give the ability to change these settings to a professional installer that has confirmed operation changes are in a licensed frequency band or bandwidth. Sincerely, Print Name: Dennis Findley Title: Director of Operations Contact Telephone Number: 510-770-0469 ext. 228 Contact Email address dennis@surecall.com

,I/ SureCall RAISE YOUR BARS 48346 Milmont Drive Fremont, CA 94538 Phone: 510-770-0469 Fax: 510-996-7250 www.cellphone -mate.com

Warning label messages and Class A/B disclosure will be also shown in online and point-of-

sale marketing materials and on outside packaging of device LETTER OF ATTESTATION 22nd October, 2020 To Whom It May Concern, This statement is true. Sincerely, Print Name: Dennis Findley Title: Director of Operations Contact Telephone Number: 510-770-0469 ext. 228 Contact Email address dennis@surecall.com

,I/ SureCall RAISE YOUR BARS 48346 Milmont Drive Fremont, CA 94538 Phone: 510-770-0469 Fax: 510-996-7250 www.cellphone -mate.com

CELLPHONE-MATE*

~_ FCC Authorization 27th, June 2016 FEDERAL COMMUNICATIONS COMMISSIONS Authorization and Evaluation Division 7435 Oakland Mills Road Columbia, MD 21046 Subject: Agent Authorization To Whom It May Concern:

We, Cellphone-mate, the undersigned, hereby authorize CKC laboratories, Inc. to act on our behalf in all matters relating to application for Equipment authorization, including the signing of all documents relating to these matters. All acts carried out by CKC Laboratories, Inc. on our behalf shall have the same effect as our own action. We, the undersigned, hereby certify that we are not subject to a denial of federal benefits including FCC benefits, pursuant to Section 5301 of the Anti-Drug Abuse Act of 1988, 21 U.S.C. 853(a). This authorization is valid until further written notice from the applicant. Ennis Findley Authorized Representative Contact number 510 770-0469 ext. 228 9SureCall RAISE YOUR BARS 48346 Milmont Drive Fremont, CA 94538 Phone: 510-770-0469 Fax: 510-996-7250 www.cellphone-mate.com