Fusion2Go Max Vehicle Voice and 4G Data Signal Booster User Manual 04.12.2019 SureCall Fusion2Go Max User Guide Thank you for purchasing SureCalls Fusion2Go Max cell phone signal booster kit. Fusion2Go Max provides enhanced voice, text and 4G data signal for any vehicle. If you have any questions during setup, please reach out to our US-based experienced support technicians:
Call: 1-888-365-6283 Email: support@surecall.com Table of Contents How It Works ........................................................................................................................... 3 Package Contents ................................................................................................................... 4 Step 1: Attach Outside Antenna to the Vehicles Roof ............................................................ 4 Step 2. Install the Inside Patch Antenna ................................................................................. 5 Step 3. Place Booster and Connect Cables........................................................................... 6 Step 4. Connect Power ........................................................................................................... 7 LED Indicators ........................................................................................................................ 8 Troubleshooting ....................................................................................................................... 8 Specifications .......................................................................................................................... 9 Antenna Kitting Information ................................................................................................... 10 Consumer Guidelines ............................................................................................................ 12 Three-Year Product Warranty ................................................................................................ 13 2 www.SureCall.com | 1-888-365-6283 | support@surecall.com SureCall Fusion2Go Max User Guide How It Works The SureCall Fusion2Go Max is a high-quality bidirectional booster that enhances cellular signals for vehicles. The Fusion2Go Max works with two antennas:
An inside antenna that communicates with your cell phone. An outside antenna that communicates with the cell tower. Signals sent from a cell tower are received by the outside antenna, amplified by the booster and then sent to your cell phone via the inside antenna. When your phone transmits, the sig-
nal is sent to the inside antenna, and then sent to the cell tower via the outside antenna. Magnetic Antenna Patch Antenna Booster Power Adapter Power Adapter 3 www.SureCall.com | 1-888-365-6283 | support@surecall.com SureCall Fusion2Go Max User Guide Package Contents SureCall offers many accessories to customize your signal booster kit to your specific needs. To learn more about these accessories or to replace damaged or missing items contact your reseller. For exchanges or returns, your reseller may request original packaging and basic product information. Turn over the signal booster and record the model and serial number for easy reference:
Serial #: __________________________________________________________________________ Purchase Date: ____________________________________________________________________ Your Fusion2Go Max signal booster package includes the following items:
1. One outside magnetic mount antenna 2. One SureCall Fusion2Go Max signal booster 3. One inside patch antenna 4. DC power adapter 1. Outside Magnetic-
Mount Antenna with Optional Adhesive Mount 2. Signal Booster 3. Multi-Device Inside Patch Antenna 3. 12V DC Power Adapter Step 1: Attach Outside Antenna to the Vehicles Roof Attach the Outside Antenna to the roof of your vehicle and at least 12-inches away from obstructions and other radiating elements, like other antennas. Suggestion: For non-metal or non-magnetic vehicle surfaces use the optional adhesive tape. 4 www.SureCall.com | 1-888-365-6283 | support@surecall.com SureCall Fusion2Go Max User Guide Next, run the cable from the outside antenna across the cars roof and into the car. To hide and protect the antenna cable, carefully pull down the door seal, run cable underneath it and push the seal back into place. Run the cable to the inside of the vehicle near the planned lo-
cation of the booster (under the seat of the vehicle, or in the front or middle console). Note: The outside antenna must not be collocated or operating with any other antenna or booster. Step 2. Install the Inside Patch Antenna Identify a location for the inside antenna on or near your front dashboard that is 1. Within 2-3 feet of the typical cell phone location 2. At least 8 inches (20cm) from cellular devices and 3. At least 4 inches (10cm) from metal Next, peel Velcro backing and apply to a clean dry surface in your chosen location. Or try this - Use the free vent clip provided with your product as a mounting surface then simply clip to an air vent. 5 www.SureCall.com | 1-888-365-6283 | support@surecall.com SureCall Fusion2Go Max User Guide Step 3. Place Booster and Connect Cables Select a well-ventilated location for the booster that is away from excessive heat, direct sunlight, and moisture. We often suggest installing beneath a seat or within the front console. Connect the cable from the outside antenna to the connection marked OUTSIDE and connect the cable from inside patch antenna to the connection marked INSIDE. Tighten the connections and wrap up any loose cable. To Outside Magnetic Antenna LTE-A LTE-V CELLULAR POWER PCS AWS To Inside Patch Antenna 6 www.SureCall.com | 1-888-365-6283 | support@surecall.com SureCall Fusion2Go Max User Guide Step 4. Connect Power Connect the power cord connector to the signal booster and insert the other end into your cigarette lighter adapter1. The Power LED illuminates to show that the signal booster is ready for use. The Alert LEDs flash 5 times to show the frequency band is operational. Place a call in a location you have previously experienced poor signal and confirm that your phone is receiving a boosted signal. Note: When your car is off, turn the power switch to OFF to keep the booster from continuing to draw power from your vehicle. Power Connector Power Switch DC Power Adapter
[1] WARNING: The booster is rated for 5-15V input voltage. DO NOT use the booster with a higher voltage power supply. This can damage the booster and/or cause personal injury. 7 www.SureCall.com | 1-888-365-6283 | support@surecall.com SureCall Fusion2Go Max User Guide LED Indicators Place a call in a location you have previously experienced poor signal and confirm that your phone is receiving a boosted signal. Normal operation is indicated by Green LEDs (both flashing and solid). In the event Red LEDs appear, antenna adjustments may be needed. Condition Indication Color Green Green Solid Flashing Red Flashing Indicates normal operation. Normal operation. Indicates that Automatic Gain Control (AGC) is self-
adjusting due to over-signal or antenna proximity. Indicates issues caused by overpowering or oscillation. Adjustment of your outside antenna placement is likely needed. Verify that it has sufficient separation from the inside antenna, as well as, any potentially interfering objects or antennas Note that the booster case may become warm during operation. This is normal. Troubleshooting Problem Signal booster has no power Resolution 1. Verify that Power LED on the signal booster is ON. 2. Verify that power source is operational and fuse is intact. 3. Try connecting power supply to an alternate power source. 4. If power remains OFF, contact tech support at:
1-888-365-6283 or support@surecall.com After completing installation, signal has not Improved Verify that all cable connections are tightly fitted to the booster. Try further separating the antennas. Note: Bars are not always a reliable measure of signal. The best way to confirm signal coverage is the ability to place and hold a call. Outside antenna magnet doesnt work For non-magnetic vehicle surfaces, use the optional adhesive tape included in the packaging.
* WARNING: The booster is rated for 5-15V input voltage. DO NOT use the booster with a higher voltage power supply. This can damage the booster and/or cause personal injury. 8 www.SureCall.com | 1-888-365-6283 | support@surecall.com SureCall Fusion2Go Max User Guide Specifications Product Uplink Frequency Range (MHz):
Downlink Frequency Range (MHz):
Input / Output Impedance:
Maximum Gain:
Gain Adjustment:
Supported Standards:
Noise Figure:
VWSR:
Maximum Output Power:
DC Power:
Cable:
RF Connectors:
Power Consumption:
Operation Temperature:
Dimensions:
Weight:
Certification (Fusion2Go Max):
Certification (Fusion2Go Max Amp):
Fusion2Go Max 698-716 / 776-787 / 824-849 / 1850-1915 / 1710-1755 (G Block Included) 728-746 / 746-757 / 869-894 / 1930-1995 / 2110-2155 (G Block Included) 50 50 dB 20 dB (Automatic) CDMA, WCDMA, GSM, EDGE, HSPA+, EVDO, LTE and all cellular standards 7 dB 2.0 1 Watt EIRP 8-15VDC SC-174, 15 ft SMA Female
< 12W 14 F 122 F 5 x 3.5 x 3 in 0.62 lbs (9.92 oz) FCC ID: RSNF2GO-MAXR FCC ID: RSNF2GO-MAX IC: 7784A-F2GOMAXR IC: 7784A-F2GOMAX Note: The term IC before the radio certification number only signifies that Industry Canada technical specifications were met. 9 www.SureCall.com | 1-888-365-6283 | support@surecall.com SureCall Fusion2Go Max User Guide Antenna Kitting Information Gain/Loss Prod No.
(Description) Component Fusion2Go Max Kit Outdoor Antenna SC-328W Outdoor Cable Indoor Antenna Indoor Cable SC110W SC-174 (10 Ft) LTE-A LTE-V 800 MHz 1900 MHz
-0.4 dBi 0.1 dB 1.1 dBi 3.8 dB 0.6 dBi 0.1 dB 1.1 dBi 3.8 dB 2.6 dBi 0.1 dB 1.1 dBi 4.3 dB 3.2 dBi 0.2 dB 3 dBi 8.8 dB 1700 MHz /
2100 MHz 2.2 \ 3.2 dBi 0.2 dB 3 \ 3 dBi 6.98 \ 8.96 dB Notes Integrated antenna Fusion2Go Max Marine 1 Kit Outdoor Antenna SC-328W Outdoor Cable Indoor Antenna Indoor Cable SC-248W SC-240 20FN
(20 Ft) Fusion2Go Max Marine 2 Kit Outdoor Antenna SC-328W Outdoor Cable Indoor Antenna Indoor Cable SC-302W SC-240 20FN
(20 Ft) Fusion2Go Max Desktop / RV 1 Kit Outdoor Antenna SC-328W Outdoor Cable Indoor Antenna SC-120W Fusion2Go Max Desktop / RV 2 Kit Outdoor Antenna SC-328W Outdoor Cable Indoor Antenna Indoor Cable SC-302W SC-240 20FN
(20 Ft)
-0.4 dBi 0.1 dB 7 dBi 2.06 dB 0.6 dBi 0.1 dB 7 dBi 2.06 dB 2.6 dBi 0.1 dB 7 dBi 2.29 dB 3.2 dBi 0.2 dB 10 dBi 3.56 dB 2.2 \ 3.2 dBi 0.2 dB 10 \10 dBi 3.36 \ 3.76 dB Integrated antenna Wall Mounted
-0.4 dBi 0.1 dB 2.5 dBi 2.06 dB 0.6 dBi 0.1 dB 2.5 dBi 2.06 dB 2.6 dBi 0.1 dB 3 dBi 2.29 dB 3.2 dBi 0.2 dB 5 dBi 3.56 dB 2.2 \ 3.2 dBi 0.2 dB 4 \ 5 dBi 3.36 \ 3.76 dB Integrated antenna
-0.4 dBi 0.1 dB 1.2 dBi 0.6 dBi 0.1 dB 1.2 dBi 2.6 dBi 0.1 dB 1.2 dBi 3.2 dBi 0.2 dB 3 dBi 2.2 \ 3.2 dBi 0.2 dB 3 \ 3 dBi
-0.4 dBi 0.1 dB 2.5 dBi 2.06 dB 0.6 dBi 0.1 dB 2.5 dBi 2.06 dB 2.6 dBi 0.1 dB 3 dBi 2.29 dB 3.2 dBi 0.2 dB 5 dBi 3.56 dB 2.2 \ 3.2 dBi 0.2 dB 4 \ 5 dBi 3.36 \ 3.76 dB Integrated antenna Tabletop Integrated antenna
*All equivalent antennas and cables are suitable for use with the Fusion2Go Max As above, lower gain antenna can also be used. Warning: Unauthorized antennas, cables, and/or coupling devices are prohibited by FCC new rules. Changes or modifications not expressly approved by SureCall could void the users authority to operate the equipment. FCC 27.50(d)(4) Statement: Fixed, mobile and portable (hand-held) stations operating in the 1720-1755 MHz band are limited 1 Watt EIRP. Fixed sta tions operating in this band are limited to a maximum antenna height of 10 meters above ground. Mobile and portable stations operating in this band must employ a means for limiting power to the minimum necessary for successful communications. 10 www.SureCall.com | 1-888-365-6283 | support@surecall.com SureCall Fusion2Go Max User Guide When used with any mobile device utilizing the 1710-1755 MHz band, the FCC limits booster equipment placement to a maximum of 10 meters above ground level. Installation of this equipment which does not comply with federal requirements may subject the owner to FCC enforcement action 15.105 This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
*
*
*
*
15.19 This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio/TV technician for help. Frequency UL: 1710-1755 UL: 1850-1915 UL: 824-894 UL: 698-716 UL: 776-787 DL: 2110-2155 DL: 1930-1995 DL: 869-894 DL: 728-746 DL: 746-757 Note: The booster went into Transmitter off mode at Max input power in accordance with section 5.5. Results presented on the above table are at 1 dB below the Transmit off RF input level. 4.1 MHz AWGN Output (dBm) Gain(dB) 20.1 21.8 24.3 24.0 25.3
-0.3 2.0 3.9 0.6 2.8 Pulse GSM Output (dBm) Gain (dB) 22.3 24.3 26.4 24.9 25.4 3.0 2.9 6.0 2.3 5.0 Input(dBm)
-26.4
-24.6
-16.3
-17.9
-15.8
-39.9
-39.1
-41.9
-42.7
-40.5 Input(dBm)
-24.9
-23.2
-14.8
-17.7
-16.6
-36.3
-38.0
-39.8
-40.6
-38.3 46.5 46.4 40.6 41.9 41.1 39.6 41.1 45.8 43.3 43.3 47.2 47.5 41.1 42.6 42.0 39.3 40.9 45.8 42.9 43.3 11 www.SureCall.com | 1-888-365-6283 | support@surecall.com SureCall Fusion2Go Max User Guide Consumer Guidelines This is a CONSUMER device BEFORE USE, you MUST REGISTER THIS DEVICE with your wireless provider and have your providers consent. Most wireless providers consent to the use of signal boosters. Some providers may not consent to the use of this device on their network. If you are unsure, contact your provider. In Canada, BEFORE USE you must meet all requirements set out in ISED CPC-2-1-05 1 You MUST operate this device with approved antennas and cables as specified by the manufacturer. Antennas MUST be installed at least 20 cm (8 inches) from (i.e. MUST NOT be installed within 20 cm of) any person. You MUST cease operation of this device immediately if requested by the FCC (or ISED in Canada) or a licensed wireless service provider. WARNING: E911 location information may not be provided or may be inaccurate for calls served by using this device. Ce produit est un appareil de CONSOMMATION AVANT DE LUTILISER, vous DEVEZ ENREGISTRER CE DISPOSITIF auprs de votre fournisseur de services cellulaires et obtenir son consentement. La plupart des fournisseurs de services cellulaires autorisent lutilisation damplificateurs de signal. Il se peut que certains fournisseurs nautorisent pas lutilisation de ce dispositif sur leur rseau. Si vous ntes pas sr, contactez-le. Au Canada, AVANT DE LUTILISER vous devez rpondre toutes les exigences ISED CPC-2-1-05 2 Vous DEVEZ utiliser ce dispositif avec les antennes et les cbles autoriss, tel que le spcifie le fabricant. Les antennes DOIVENT tre installes au moins 20 cm (8 po) (NE DOIVENT PAS tre installes moins de 20 cm) de toute personne avoisinante. Vous DEVEZ arrter cet appareil immdiatement la demande de la FCC (ISED au Canada) ou de tout fournisseur de services cellulaires autoris. AVERTISSEMENT: Il se peut que les informations relatives la localisation E911 ne soient pas disponibles ou soient inexactes pour les appels qui utilisent cet appareil. Register your cellular booster with your wireless carrier at the following urls:
Verizon: http://www.verizonwireless.com/wcms/consumer/register-signal-booster.html AT&T: https://securec45.securewebsession.com/attsignalbooster.com/
T-Mobile: https://support.t-mobile.com/docs/DOC-9827 Sprint: https://www.sprint.com/legal/fcc_boosters.html U.S. Cellular: http://www.uscellular.com/uscellular/support/fcc-booster-registration.jsp This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Important: The antenna must be located at least 8 inches from all persons. The FCC requires to never use the cell phone in the cradle next to your ear. CAN ICES-3 (B)/NMB-3(B) (Canada) :
This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation The Manufacturers rated output power of this equipment is for single carrier operation. For situations when multiple carrier signals are present, the rating would have to be reduced by 3.5 dB, especially where the output signal is re-radiated and can cause interference to adjacent band users. This power reduction is to be by means of input power or gain reduction and not by an attenuator at the output of the device. Cet appareillage numrique de la classe B rpond a toutes les exigencies de linterfrence canadienne causant des rglements dquipment. Lopration est sujette aux deux conditions suivantes: (1) ce dispositif peut ne pas causer linterfrence nocive, et (2) ce dispositif doit accepter nimporte quelle intrference reue, y compris lintrference qui peut causer lopration peu dsire. La puissance de sortie nominale indique par le fabricant pour cet appareil concerne son fonctionnement avec porteuse unique. Pour des appareils avec porteuses multiples, on doit rduire la valeur nominale de 3,5 dB, surtout si le signal de sortie est retransmis et quil peut causer du brouillage aux utilisateurs de bandes adjacentes. Une telle rduction doit porter sur la puissance dentre ou sur le gain, et ne doit pas se faire au moyen dun attnuateur raccord la sortie du dispositif. 1 2 For details on the requirements specified in ISED CPC-2-1-05, visit: http://www.ic.gc.ca/eic/site/smt-gst.nsf/eng/sf08942.html Pour plus de dtails sur les exigences ISED CPC-2-1-05, reportez-vous au site: http://www.ic.gc.ca/eic/site/smt-gst.nsf/eng/sf08942.html 12 www.SureCall.com | 1-888-365-6283 | support@surecall.com SureCall Fusion2Go Max User Guide Three-Year Product Warranty Register at www.SureCall.com/activate SureCall warrants its products for three years from the date of purchase against defects in workmanship and/or materials. Specifications are subject to change. The three-year warranty only applies to products meeting the latest FCC Certification Guidelines stated on 2/20/2013 and going into effect April 30, 2014. A two-year warranty applies to any products manufactured before May 1, 2014. Products returned by customers must be in their original, un-modified condition, shipped in the original or protective packaging with proof-of-
purchase documentation enclosed, and a Return Merchandise Authorization (RMA) number printed clearly on the outside of the shipping container. Buyers may obtain an RMA number for warranty returns by calling the SureCall Return Department toll-free at 1-888-365-6283. Any returns received by SureCall without an RMA number clearly printed on the outside of the shipping container will be returned to sender. In order to receive full credit for signal boosters, all accessories originally included in the signal booster box must be returned with the signal booster. (The Buyer does not need to include accessories sold in addition to the signal booster, such as antennas or cables.) This warranty does not apply to any product determined by SureCall to have been subjected to misuse, abuse, neglect, or mishandling that alters or damages the products physical or electronic properties. SureCall warrants to the Buyer that each of its products, when shipped, will be free from defects in material and workmanship, and will perform in full accordance with applicable specifications. The limit of liability under this warranty is, at SureCalls option, to repair or replace any product or part thereof which was purchased up to THREE YEARS after May 1, 2014 or TWO YEARS for products purchased before May 1, 2014, as determined by examination by SureCall, prove defective in material and/or workmanship. Warranty returns must first be authorized in writing by SureCall. Disassembly of any SureCall product by anyone other than an authorized representative of SureCall voids this warranty in its entirety. SureCall reserves the right to make changes in any of its products without incurring any obligation to make the same changes on previously delivered products. As a condition to the warranties provided for herein, the Buyer will prepay the shipping charges for all products returned to SureCall for repair, and SureCall will pay the return shipping with the exception of products returned from outside the United States, in which case the Buyer will pay the shipping charges. The Buyer will pay the cost of inspecting and testing any goods returned under the warranty or otherwise, which are found to meet the applicable specifications or which are not defective or not covered by this warranty. Products sold by SureCall shall not be considered defective or non-conforming to the Buyers order if they satisfactorily fulfill the performance requirements that were published in the product specification literature, or in accordance with samples provided by SureCall. This warranty shall not apply to any products or parts thereof which have been subject to accident, negligence, alteration, abuse, or misuse. SureCall makes no warranty whatsoever in respect to accessories or parts not supplied by it. Limitations of Warranty, Damages and Liability:
EXCEPT AS EXPRESSLY SET FORTH HEREIN, THERE ARE NO WARRANTIES, CONDITIONS, GUARANTEES, OR REPRESENTATIONS AS TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR OTHER WARRANTIES, CONDITIONS, GUARANTEES, OR REPRESENTATIONS, WHETHER EXPRESSED OR IMPLIED, IN LAW OR IN FACT, ORAL OR IN WRITING. SURECALL AGGREGATE LIABILITY IN DAMAGES OR OTHERWISE SHALL NOT EXCEED THE PAYMENT, IF ANY, RECEIVED BY CELLPHONE-
MATE, INC. FOR THE UNIT OF PRODUCT OR SERVICE FURNISHED OR TO BE FURNISHED, AS THE CASE MAY BE, WHICH IS THE SUBJECT OF CLAIM OR DISPUTE. IN NO EVENT SHALL SURECALL BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES, HOWSOEVER CAUSED. All matters regarding this warranty shall be interpreted in accordance with the laws of the State of California, and any controversy that cannot be settled directly shall be settled by arbitration in California in accordance with the rules then prevailing of the American Arbitration Association, and judgment upon the award rendered may be entered in any court having jurisdiction thereof. If one or more provisions provided herein are held to be invalid or unenforceable under applicable law, then such provision shall be ineffective and excluded to the extent of such invalidity or unenforceability without affecting in any way the remaining provisions hereof. SureCall has made a good faith effort to ensure the accuracy of the information in this document and disclaims the implied warranties of merchantability and fitness for a particular purpose and makes no express warranties, except as may be stated in its written agreement with and for its customers. SureCall shall not be held liable to anyone for any indirect, special or consequential damages due to omissions or errors. The information and specifications in this document are subject to change without notice. 2019. All Rights Reserved. All trademarks and registered trademarks are the property of their respective owners. 13 www.SureCall.com | 1-888-365-6283 | support@surecall.com 48346 Milmont Drive Fremont, California 94538, USA 888.365.6283 www.surecall.com