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Users Manual (Statement) | Users Manual | 191.50 KiB | January 09 2020 / July 07 2020 | delayed release | ||
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Federal Communication Commission Interference Statement This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures:
Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help.
FCC Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. Radiation Exposure Statement:
The product comply with the FCC portable RF exposure limit set forth for an uncontrolled environment and are safe for intended operation as described in this manual. The further RF exposure reduction can be achieved if the product can be kept as far as possible from the user body or set the device to lower output power if such function is available.
1 2 | Users Manual rev2 | Users Manual | 4.26 MiB | January 09 2020 / July 07 2020 | delayed release |
REVIEWDRAFT-CISCOCONFIDENTIAL Cisco Headset 730 User Guide First Published: 2019-10-25 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS. THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY. The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense. The following information is for FCC compliance of Class B devices: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If the equipment causes interference to radio or television reception, which can be determined by turning the equipment off and on, users are encouraged to try to correct the interference by using one or more of the following measures:
Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. Modifications to this product not authorized by Cisco could void the FCC approval and negate your authority to operate the product. The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCBs public domain version of the UNIX operating system. All rights reserved. Copyright 1981, Regents of the University of California. NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED "AS IS" WITH ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE. IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any examples, command display output, network topology diagrams, and other figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses or phone numbers in illustrative content is unintentional and coincidental. All printed copies and duplicate soft copies of this document are considered uncontrolled. See the current online version for the latest version. Cisco has more than 200 offices worldwide. Addresses and phone numbers are listed on the Cisco website at www.cisco.com/go/offices. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com go trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1721R) 2019 Cisco Systems, Inc. All rights reserved. 2019 Cisco Systems, Inc. All rights reserved. C O N T E N T S C H A P T E R 1 Your Headset 1 What's in the Box 1 How to Wear Your Headset 2 Set Up the Cisco Headsets app on Your Mobile Device 3 Turn Your Headset On and Off 3 Connect Your Headset 4 Connect Your Headset to a Bluetooth Device 4 Bluetooth LED 5 Change Your Bluetooth Source 6 Delete Paired Devices 6 Use the USB Cable 6 Use the 3.5mm Audio Cable 7 Charge Your Headset 7 Charge Your Headset with the USB-C Cable 7 Check Your Remaining Battery Life 8 Digital Assistant Options 9 Activate Your Digital Assistant 9 Compatible Cisco Call Devices 10 About Audio Notifications 11 Customize Your Headset Notifications 11 C H A P T E R 2 Make Calls 13 Call Functions 13 Answer a Call 13 End a Call 14 Reject an Incoming Call 14 Cisco Headset 730 User Guide v Contents REVIEWDRAFT-CISCOCONFIDENTIAL Hold a Call 15 Mute Your Headset 16 Busy Lights 16 Adjust How Much Voice Feedback You Hear in Your Headset 17 Toggle Lower Your Voice 17 C H A P T E R 3 Audio Controls and Music Playback 19 C H A P T E R 4 Troubleshooting 25 Music Controls 19 Play and Pause Music 19 Skip a Track 20 Adjust Your Headset Volume 20 Turn Noise Cancellation On and Off 21 Customize Your Noise Cancellation Level 22 Turn Ambient Mode On and Off 22 Customize Your Headset Equalizer Settings 22 Reset Your Headset Settings 23 First Steps 25 Targeted Troubleshooting Solutions 25 My Bluetooth Device Can't Find the Headset I Can't Connect a New Device to the Headset 26 26 Poor Audio Quality 26 My Headset is On But Has No Sound 27 People Can't Hear Me Well 27 My Headset Doesn't Charge 28 Google Assistant Doesn't Respond 28 Siri Doesn't Respond 29 Update Your Headset Firmware 29 Check Your Headset Firmware 29 The Cisco Headsets App Doesn't Work on My Mobile Device 28 Check your Headset Firmware in the Cisco Headsets App 29 Check Your Headset Firmware on On-Premises Cisco IP Phones 30 Check Your Headset Firmware on Cisco Jabber 30 Cisco Headset 730 User Guide vi REVIEWDRAFT-CISCOCONFIDENTIAL Find Your Cisco Headset 730 Serial Number 30 Contents C H A P T E R 5 Product Safety 33 Important Headset Safety Information 33 Compliance Statements 33 Compliance Statements for the USA 33 General RF Exposure Compliance 33 Part 15 Radio Device 33 Compliance Statements for Canada 34 Canadian RF Exposure Statement 34 Cisco Headset 730 User Guide vii Contents REVIEWDRAFT-CISCOCONFIDENTIAL Cisco Headset 730 User Guide viii C H A P T E R 1 Your Headset What's in the Box, on page 1 How to Wear Your Headset, on page 2 Set Up the Cisco Headsets app on Your Mobile Device, on page 3 Turn Your Headset On and Off, on page 3 Connect Your Headset, on page 4 Charge Your Headset, on page 7 Digital Assistant Options, on page 9 Compatible Cisco Call Devices, on page 10 About Audio Notifications, on page 11 What's in the Box Your Cisco Headset 730 comes with the following accessories:
Cisco Headset 730 Cisco Headset 730 User Guide 1 How to Wear Your Headset Hard case REVIEWDRAFT-CISCOCONFIDENTIAL Your Headset USB-A to USB-C cable 3.5 mm cable How to Wear Your Headset Adjust your headband so that your headset fits comfortably on your head. Make sure the headset microphones are positioned forward. Cisco Headset 730 User Guide 2 Your Headset Set Up the Cisco Headsets app on Your Mobile Device REVIEWDRAFT-CISCOCONFIDENTIAL Set Up the Cisco Headsets app on Your Mobile Device Cisco Headsets is a mobile app that lets you update, control, and customize your headphones from any iPhone or Android mobile device. You can upgrade your headset, adjust your noise cancellation levels, change your equalizer settings, and manage your headset notifications all from the app interface. Procedure Procedure Step 1 Step 2 On your mobile device, open your preferred app store and download Cisco Headsets. Open Cisco Headsets and follow the app set-up instructions. Turn Your Headset On and Off The Power/Bluetooth switch is located on the back of the left ear cup. Step 1 Slide the Power/Bluetooth switch up to turn on the headset. Cisco Headset 730 User Guide 3 Connect Your Headset Your Headset REVIEWDRAFT-CISCOCONFIDENTIAL Step 2 Slide the Power/Bluetooth switch down to turn off the headset. Connect Your Headset Connect Your Headset to a Bluetooth Device Put your headset into pairing mode to make it discoverable to other devices. To get the most out of your headset, download and set up the Cisco Headsets app on your mobile device. Your Cisco Headset 730 can save up to eight different Bluetooth devices and maintain simultaneous connection with up to two devices at once. Note If you already have two active Bluetooth sources, you must disconnect one before you can save another Bluetooth device to your headset. Cisco Headset 730 User Guide 4 Your Headset Bluetooth LED REVIEWDRAFT-CISCOCONFIDENTIAL Procedure Step 1 Slide up and hold the Power/Bluetooth switch for two seconds until the Bluetooth LED blinks. Step 2 Enable Bluetooth on your device. Note You can enable and disable Bluetooth from the Settings menu on most call devices. Step 3 Select your headset from the device list. Note Your headset will appear in the device list as Cisco Headset 730 followed by the last three digits of your headset serial number. See Find Your Cisco Headset 730 Serial Number, on page 30 to for more information. Bluetooth LED The Bluetooth LED is located on the back of the left ear cup at the top of the Power/Bluetooth switch and shows your headset connection status. Table1:BluetoothLEDStatus Light Status System State Successful Bluetooth connection Solid blue, then off Blinks blue Headset in Pairing Mode Cisco Headset 730 User Guide 5 Change Your Bluetooth Source Your Headset REVIEWDRAFT-CISCOCONFIDENTIAL Change Your Bluetooth Source You can connect up to two Bluetooth devices to your headset at one time. Music playback is paused and active calls are automatically placed on hold when you change sources. Procedure Procedure Procedure To change your Bluetooth source, play music or answer a call on a different connected source. Delete Paired Devices You can erase all saved Bluetooth devices from your headset. Slide and hold the Power/Bluetooth switch for nine seconds, until you hear "Bluetooth records erased."
Use the USB Cable Use the included USB-C cable to connect your headset with your laptop, Cisco IP Phone, or Cisco Webex DX device. Any connected Bluetooth audio sources take priority over the USB-C connection. For example, the headset stays with an active Bluetooth source when you connect the USB-C cable. Step 1 Plug the USB-C cable into the port at the bottom of the left ear cup. Step 2 Connect the other end of the cable to your intended device. Cisco Headset 730 User Guide 6 Your Headset Use the 3.5mm Audio Cable REVIEWDRAFT-CISCOCONFIDENTIAL Use the 3.5mm Audio Cable Use the included 3.5mm audio cable to connect your headset with your laptop or mobile device. You can use the audio cable to connect to a non-wireless device or if your headset battery is low. Any connected Bluetooth sources will have priority over the 3.5mm audio connection. Procedure Step 1 Plug the 3.5mm audio cable into the port at the bottom of the left ear cup. Step 2 Insert the other end of the cable into the 3.5mm jack on your device. Charge Your Headset Charge Your Headset with the USB-C Cable Use the included USB-C cable to charge your headset. It takes about 2.5 hours to fully charge the headset. Procedure Step 1 Insert the USB-C cable into the USB-C charging port at the bottom of the left ear cup. Cisco Headset 730 User Guide 7 Check Your Remaining Battery Life Your Headset REVIEWDRAFT-CISCOCONFIDENTIAL Step 2 Plug the USB-A end of the cable into any powered USB port. Check Your Remaining Battery Life When you power on your headset, a voice notification announces your remaining battery charge. Your headset notifies you when you have less then an hour of talk time remaining. Note Voice notifications are turned on by default. You can toggle your headset voice notifications in the Cisco Headsets mobile app. You can find more detailed battery charge information through the Cisco Headsets app. Procedure Slide the Power/Bluetooth switch up and let go. If you are wearing your headset, you can hear how many hours of talk time remain. If you are not wearing the headset, the power LED blinks to show your battery level. Cisco Headset 730 User Guide 8 Your Headset Digital Assistant Options REVIEWDRAFT-CISCOCONFIDENTIAL Table2:LEDStatus Power LED Battery Charge 15 hours or more of talk time remaining. Between 15 and 5 hours of talk time remaining. Less than 5 hours of talk time remaining. Your headset firmware is upgrading. Digital Assistant Options You can program your Cisco Headset 730 to quickly access Google Assistant, Apple Siri, or Microsoft Cortana digital assistant on your mobile device or laptop. Note You cannot set your headset to access multiple digital assistants at the same time. Activate Your Digital Assistant By default, the Cisco Headset 730 supports digital assistants Apple Siri and Google Assistant. You can customize or disable your virtual assistant support through the Cisco Headsets mobile app. Before you begin Make sure your mobile device or laptop is connected to a Wi-Fi or cellular data network. Cisco Headset 730 User Guide 9 Compatible Cisco Call Devices Procedure REVIEWDRAFT-CISCOCONFIDENTIAL On the right ear cup, press the Play button twice. Your Headset Compatible Cisco Call Devices One of the great advantages of the Cisco Headset 730 is its seamless compatibility with so many of Cisco's popular endpoints including:
Cisco IP Phones Cisco Jabber Cisco Webex Teams The Cisco Headset 730 is compatible on the following devices:
Table3:CompatibleCiscoCallDevices Call Device Connection Minimum Software Requirement Cisco IP Phone 8845 Bluetooth On-Premises Phone Firmware 12.7(1) or later Cisco IP Phone 8851, 8861, 8865 On-Premises Phone Firmware 12.7(1) or later Cisco IP Phone 8851NR, 8865NR USB On-Premises Phone Firmware 12.7(1) or later Cisco Jabber for Windows and Mac Jabber version 12.8 or later Cisco Webex Teams for Windows and Mac Latest version of Cisco Webex Teams Bluetooth or USB Bluetooth or USB Bluetooth or USB Cisco Headset 730 User Guide 10 Your Headset About Audio Notifications REVIEWDRAFT-CISCOCONFIDENTIAL About Audio Notifications Your headset plays audio notifications in the following situations:
Table4:HeadsetAudioPrompts Action Battery charge Incoming call Mute while on a call Unmuted while on a call Activated Busy Light Deactivated Busy Light End a call Reject a call You speak while your headset is muted on a call
"You are muted."
Headset connects with a Bluetooth source
"Connected."
Headset disconnects from the first Bluetooth source
"Disconnected."
Audio Prompt
"You have [x] hours of talk time remaining"
"You have an incoming call."
"Muted."
"Unmuted."
"Busy Light on."
"Busy Light off."
"Call ended."
"Call rejected."
The headset is in pairing mode
"Pairing mode. Look for Cisco Headset 730 in your list of Bluetooth devices."
The headset is turned on The headset is turned off
"Headset on."
"Headset off."
You are erasing all Bluetooth devices
"Keep holding the Bluetooth button to erase all Bluetooth device records."
Bluetooth memory erased
"Bluetooth records erased."
Customize Your Headset Notifications With the Cisco Headsets app, you can customize which headset notifications you want to hear. See About Audio Notifications, on page 11 for a full list of your headset's audio notifications. Cisco Headset 730 User Guide 11 Customize Your Headset Notifications Procedure REVIEWDRAFT-CISCOCONFIDENTIAL Your Headset In the Cisco Headsets app, select your headset and press Settings > Audio Notification. Cisco Headset 730 User Guide 12 C H A P T E R 2 Make Calls Call Functions, on page 13 Busy Lights, on page 16 Adjust How Much Voice Feedback You Hear in Your Headset, on page 17 Call Functions Answer a Call The call button is located on the face of the left ear cup. Procedure Press the call button once to answer a call. Cisco Headset 730 User Guide 13 End a Call End a Call REVIEWDRAFT-CISCOCONFIDENTIAL Make Calls You can end a call with the call button on your headset. Your headset plays a tone when you end your call. The call button is located on the face of the left ear cup. Procedure Press and hold the call button for two seconds. Reject an Incoming Call The call button is located on the face of the left ear cup. Procedure Press the call button twice to reject an incoming call. Cisco Headset 730 User Guide 14 Make Calls Hold a Call REVIEWDRAFT-CISCOCONFIDENTIAL Hold a Call The call button is located on the face of the left ear cup. Procedure Press the call button once to place a call on hold. Cisco Headset 730 User Guide 15 Mute Your Headset Mute Your Headset REVIEWDRAFT-CISCOCONFIDENTIAL Make Calls The mute button is located on the front of the left ear cup. When you're on a call, press the mute button to turn off your microphone. Press the button again to turn your microphone back on. When you mute your headset, the Busy Light turns on. The Busy Lights on your headset let others know when you're busy. The Busy Lights automatically show solid red when you're on a call. When you aren't on a call, you can also manually turn on the Busy Lights Procedure Press once. with
. Busy Lights Cisco Headset 730 User Guide 16 Make Calls Adjust How Much Voice Feedback You Hear in Your Headset REVIEWDRAFT-CISCOCONFIDENTIAL Table5:BusyLightStatus Light Status System State Active call/Busy Solid red Incoming call Blinks red Procedure Adjust How Much Voice Feedback You Hear in Your Headset With the Cisco Headsets app, you can adjust how much of your own voice you want to hear through your headset speaker when you're on a call. Step 1 Step 2 In the Cisco Headsets app, select your headset and press Settings > Audio. Select your Sidetone level from the drop down menu. Toggle Lower Your Voice The Lower Your Voice feature in the Cisco Headset 730 dynamically adjusts your headset sidetone while on an active call. If you begin to make too much noise on a call, your headset audio feedback increases so that you intuitively adjust your voice to compensate. You can turn Lower Your Voice on and off through the Cisco Headsets app. Cisco Headset 730 User Guide 17 Toggle Lower Your Voice Procedure REVIEWDRAFT-CISCOCONFIDENTIAL Step 1 Step 2 Open Cisco Headsets and select Settings. Press Audio and toggle Lower Your Voice on or off. Make Calls Cisco Headset 730 User Guide 18 C H A P T E R 3 Audio Controls and Music Playback Music Controls, on page 19 Turn Noise Cancellation On and Off, on page 21 Turn Ambient Mode On and Off, on page 22 Customize Your Headset Equalizer Settings, on page 22 Reset Your Headset Settings, on page 23 Music Controls Play and Pause Music You can control music playback on the face of the right ear cup. Procedure Press the center button on the right ear cup to pause and play music with your headset. Cisco Headset 730 User Guide 19 Skip a Track Skip a Track REVIEWDRAFT-CISCOCONFIDENTIAL Audio Controls and Music Playback Your headset's music controls are located on the face of the right ear cup. Procedure Press or to skip a track. Adjust Your Headset Volume The volume buttons are located on the face of the right ear cup. Procedure Press and to adjust your headset volume. Cisco Headset 730 User Guide 20 Audio Controls and Music Playback Turn Noise Cancellation On and Off REVIEWDRAFT-CISCOCONFIDENTIAL Turn Noise Cancellation On and Off The Noise Cancellation switch is located on the back of the right ear cup. By default, your headset automatically adapts to your surrounding ambient noise level. You can disable Adaptive Noise Cancellation and customize your own noise cancellation level in the Cisco Headsets mobile app. Procedure Step 1 Slide the Noise Cancellation switch down to turn on noise cancellation. Step 2 Slide the Noise Cancellation switch to the middle position to turn noise cancellation off. Cisco Headset 730 User Guide 21 Customize Your Noise Cancellation Level Audio Controls and Music Playback REVIEWDRAFT-CISCOCONFIDENTIAL Customize Your Noise Cancellation Level By default, your headset noise cancellation strength is set to 100%. You can manually adjust how much noise cancellation you hear in your headset through the Cisco Headsets app. If you enable Adaptive Noise Cancellation, your headset noise cancellation level automatically adjusts based on your surroundings. Step 1 Step 2 In the Cisco Headsets mobile app, select your headset and press Settings > Audio. Slide the Noise Cancellation slider left or right to adjust your noise cancellation level. Turn Ambient Mode On and Off Ambient mode uses the microphones in your headset to enhance your surroundings. You can use this feature when you want to increase your situational awareness or have a conversation with your headset on. Procedure Procedure Step 1 Slide the Noise Cancellation switch on the right ear cup up to turn on Ambient mode. Step 2 Slide the Noise Cancellation switch to the middle position to turn Ambient mode off. Customize Your Headset Equalizer Settings You can customize the blend of bass and treble in your headset audio with the Cisco Headsets mobile app. You can choose from a number of preset audio settings including Voice, Music, and Cinema. Cisco Headset 730 User Guide 22 Audio Controls and Music Playback Reset Your Headset Settings REVIEWDRAFT-CISCOCONFIDENTIAL In the Cisco Headsets app, tap Equalizer to switch between audio presets. Reset Your Headset Settings You can restore your default headset settings with the Cisco Headsets mobile app. Procedure Procedure In Cisco Headsets, select Settings > Reset Settings. Cisco Headset 730 User Guide 23 Reset Your Headset Settings Audio Controls and Music Playback REVIEWDRAFT-CISCOCONFIDENTIAL Cisco Headset 730 User Guide 24 C H A P T E R 4 Troubleshooting First Steps, on page 25 Targeted Troubleshooting Solutions, on page 25 Update Your Headset Firmware, on page 29 Check Your Headset Firmware, on page 29 Find Your Cisco Headset 730 Serial Number, on page 30 First Steps Try these solutions first if you experience problems with your Cisco Headset 730. Make sure your headset is fully charged. See: Charge Your Headset, on page 7. Make sure your headset is powered on. See: Turn Your Headset On and Off, on page 3. Make sure your audio device supports your Bluetooth connection. See: Compatible Cisco Call Devices, on page 10. Disconnect other active Bluetooth devices. Increase the volume on your headset or call device. See: Adjust Your Headset Volume, on page 20. Download Cisco Headsets to your mobile device and run the available software updates. See: Set Up the Cisco Headsets app on Your Mobile Device, on page 3. Connect to a different call device. See: Connect Your Headset to a Bluetooth Device, on page 4. Move your headset closer to your desired call device and away from any potential sources of radio interference or obstructions. Targeted Troubleshooting Solutions If the above steps don't resolve your issue, see the list of troubleshooting scenarios below to identify symptoms and solutions to common issues. If you're still unable to resolve your issue, contact Cisco support. Cisco Headset 730 User Guide 25 My Bluetooth Device Can't Find the Headset Troubleshooting REVIEWDRAFT-CISCOCONFIDENTIAL My Bluetooth Device Can't Find the Headset Try these steps if your headset doesn't connect with your Bluetooth device:
On your device:
Turn Bluetooth off then on. Delete the headset from the list of Bluetooth devices and pair the headset again. Reboot your headset. See Turn Your Headset On and Off, on page 3. Make sure your headset is within 3 feet (1 meter) of your intended device. Clear all paired devices from the headset. See Delete Paired Devices, on page 6. I Can't Connect a New Device to the Headset Try these steps if your headset has trouble connecting with your intended call device:
Disconnect other paired Bluetooth devices from your headset. Reboot your headset. See Turn Your Headset On and Off, on page 3. Reboot the Bluetooth device you want to pair with your headset. Make sure your headset is within 1 meter (3 feet) of your intended device. Poor Audio Quality Try these steps if you're experiencing poor audio quality in your Cisco Headset 730:
Try a different audio source. Disconnect other paired devices from your headset. Turn off any audio enhancement features on your device or music app. Connect your headset to an audio source with the USB or 3.5mm cable. See, Use the USB Cable, on page 6 and Use the 3.5mm Audio Cable, on page 7 On your device:
Turn Bluetooth off then on. Delete your headset from the list of connected Bluetooth devices and reconnect your headset. Cisco Headset 730 User Guide 26 Troubleshooting My Headset is On But Has No Sound REVIEWDRAFT-CISCOCONFIDENTIAL My Headset is On But Has No Sound Try these steps if you can't hear any sound in your headset. Check the volume level on your headset. Ensure that the audio output on your device is set to Cisco Headset 730. Turn off music or hold a call on other active sources. See: Change Your Bluetooth Source, on page 6. Reboot your headset. See Turn Your Headset On and Off, on page 3. If you are listening to music:
Press Play on your device to make sure audio is playing. Play audio from content stored directly on your device. Make sure your headset is within 30 feet (9 meters) of your intended device. People Can't Hear Me Well Try these steps if the microphone on your Cisco Headset 730 doesn't pick up your voice:
Make sure that your headset faces forward on your head. If you wear your headset backwards, the microphones won't work properly. Disconnect other Bluetooth devices from your headset. Try to make a call on a different device. Connect to your device with the USB-C or 3.5 mm cable. See, Use the USB Cable, on page 6 and Use the 3.5mm Audio Cable, on page 7 Make sure the microphone isn't muted. On your device:
Turn Bluetooth off, then on again. Cisco Headset 730 User Guide 27 My Headset Doesn't Charge Troubleshooting REVIEWDRAFT-CISCOCONFIDENTIAL Delete your headset from the list of connected Bluetooth devices and reconnect your headset. My Headset Doesn't Charge Try these steps if your headset doesn't charge:
Make sure the USB cable is connected to the USB-C port on your headset. If the headset has been exposed to extreme high or low temperatures, let the headset return to room Make sure that both ends of the USB cable are secure. temperature before attempting to charge the headset. Try a different USB-A wall charger or AC power source. If you are using the Cisco Headset 730 Charging Station, make sure the headset is properly seated. The LED on the front of the stand shows solid white when the headset is properly seated. The Cisco Headsets App Doesn't Work on My Mobile Device Try these steps if you have issues with the Cisco Headsets app on your mobile device:
Make sure your mobile device is compatible with Cisco Headsets and meets the minimum system requirements. For more information, refer to the app store on your mobile device. Uninstall Cisco Headsets on your mobile device, then reinstall the app. Google Assistant Doesn't Respond Try these steps if you have trouble accessing Google Assistant through your Cisco Headset 730:
Make sure that Google Assistant has been set up through the Cisco Headsets app. Connect your mobile device to a Wi-Fi or cellular data network. Make sure that you are in a country where Google Assistant is available. Make sure you have the most recent version of the Google Assistant app. Cisco Headset 730 User Guide 28 Troubleshooting Siri Doesn't Respond REVIEWDRAFT-CISCOCONFIDENTIAL Make sure your mobile device is compatible with Google Assistant. Visit: https://support.google.com/
headphones For additional support, visit: https://support.google.com/headphones Siri Doesn't Respond Try these steps if you have trouble accessing Apple's Siri through your Cisco Headset 730:
Make sure Siri has been set up with the Cisco Headsets app. Connect your mobile device to a Wi-Fi or cellular data network. Make sure your mobile device is compatible. Update Your Headset Firmware You can upgrade your headset firmware on a Cisco IP Phone, through Cisco Jabber (version 12.8 or later), or with the Cisco Headsets mobile app. Headset upgrades take about 710 minutes to complete. The power indicator LED alternates red, yellow, and red while the headset upgrades. For more information on how to check your current headset firmware, see Check Your Headset Firmware, on page 29. Procedure Step 1 To begin your upgrade:
Phone. running Cisco Jabber. Step 2 Follow the on-screen instructions. Connect your headset via Bluetooth, the USB-C cable, or the Bluetooth USB Adapter to a Cisco IP Connect your headset via Bluetooth, the USB-C cable, or the Bluetooth USB Adapter to a computer Pair your headset to your smart phone, download, and open the Cisco Headsets mobile app. Check Your Headset Firmware Check your Headset Firmware in the Cisco Headsets App You can check your current firmware load in the Cisco Headsets app. Note The app will send you a prompt whenever there's a new firmware version available. Cisco Headset 730 User Guide 29 Check Your Headset Firmware on On-Premises Cisco IP Phones Troubleshooting REVIEWDRAFT-CISCOCONFIDENTIAL Step 1 Step 2 On your mobile device, open Cisco Headsets. Select Settings > Device Info. Check Your Headset Firmware on On-Premises Cisco IP Phones You can check your headset software on any supported Cisco IP Phone. Procedure Procedure Step 1 Step 2 Step 3 Press Applications
. Select Accessories. Highlight Cisco Headset and press Show detail. Check Your Headset Firmware on Cisco Jabber You can check your headset firmware through Cisco Jabber for Windows or Mac. You must have Cisco Jabber version 12.8 or later. Before you begin Procedure Step 1 Step 2 In Cisco Jabber, click the gear icon and select Options > Audio. Select your Cisco Headset from the speaker pulldown menu. Your current headset firmware version appears between the speaker and sidetone sliders. Find Your Cisco Headset 730 Serial Number Your serial number is located in the following places:
On the outside of the box your headset shipped in. On the interior of the left headband. In the Cisco Headsets mobile app. To find your serial number in the mobile app:
Cisco Headset 730 User Guide 30 Troubleshooting Find Your Cisco Headset 730 Serial Number REVIEWDRAFT-CISCOCONFIDENTIAL Procedure Step 1 Step 2 On your mobile device, open Cisco Headsets. Select Settings > Device Info. Cisco Headset 730 User Guide 31 Find Your Cisco Headset 730 Serial Number Troubleshooting REVIEWDRAFT-CISCOCONFIDENTIAL Cisco Headset 730 User Guide 32 C H A P T E R 5 Product Safety Important Headset Safety Information, on page 33 Compliance Statements, on page 33 Important Headset Safety Information High Sound PressureAvoid listening to high volume levels for long periods to prevent possible hearing damage. When you plug in your headset, lower the volume of the headset speaker before you put the headset on. If you remember to lower the volume before you take the headset off, the volume will start lower when you plug in your headset again. Be aware of your surroundings. When you use your headset, it may block out important external sounds, particularly in emergencies or in noisy environments. Dont use the headset while driving. Dont leave your headset or headset cables in an area where people or pets can trip over them. Always supervise children who are near your headset or headset cables. Compliance Statements Compliance Statements for the USA General RF Exposure Compliance Part 15 Radio Device This device has been evaluated and found compliant to the ICNIRP (International Committee on Non-Ionizing Radiation Protection) limits for Human Exposure of RF Exposure. Caution The Part 15 radio device operates on a non-interference basis with other devices operating at this frequency. Any changes or modification to said product not expressly approved by Cisco, including the use of non-Cisco antennas, could void the users authority to operate this device. Cisco Headset 730 User Guide 33 Compliance Statements for Canada Product Safety REVIEWDRAFT-CISCOCONFIDENTIAL Compliance Statements for Canada Canadian RF Exposure Statement This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. Privacy of communications may not be ensured when using this phone. This product meets the applicable Innovation, Science and Economic Development Canada technical specifications. Avis de Conformit Canadien Cet appareil est conforme aux normes RSS exemptes de licence RSS dIndustry Canada. Le fonctionnement de cet appareil est soumis deux conditions : (1) ce priphrique ne doit pas causer d'interfrence et (2) ce priphrique doit supporter les interfrences, y compris celles susceptibles d'entraner un fonctionnement non souhaitable de l'appareil. La protection des communications ne peut pas tre assure lors de l'utilisation de ce tlphone. Le prsent produit est conforme aux spcifications techniques applicables d'Innovation, Sciences et Dveloppement conomique Canada. THIS DEVICE MEETS THE LIMITS AS REFERENCED BY ISED RSS-102 R5 FOR EXPOSURE TO RADIO WAVES Your device includes a radio transmitter and receiver. It is designed not to exceed the General populace
(uncontrolled) limits for exposure to radio waves (radio frequency electromagnetic fields) as referenced in RSS-102 which references Health Canada Safety Code 6 and include a substantial safety margin designed to assure the safety of all persons, regardless of age and health. As such the systems are designed to be operated as to avoid contact with the antennas by the end user. It is recommended to set the system in a location where the antennas can remain at least a minimum distance as specified from the user in accordance to the regulatory guidelines which are designed to reduce the overall exposure of the user or operator. The device has been tested and found compliant with the applicable regulations as part of the radio certification process. Dclaration d'Exposition aux RF Canadienne CE PRIPHRIQUE RESPECTE LES LIMITES DCRITES PAR LA NORME RSS-102 R5 D'EXPOSITION DES ONDES RADIO Votre appareil comprend un metteur et un rcepteur radio. Il est conu pour ne pas dpasser les limites applicables la population gnrale (ne faisant pas l'objet de contrles priodiques) d'exposition des ondes radio (champs lectromagntiques de frquences radio) comme indiqu dans la norme RSS-102 qui sert de rfrence au rglement de scurit n6 sur l'tat de sant du Canada et inclut une marge de scurit importantes conue pour garantir la scurit de toutes les personnes, quels que soient leur ge et tat de sant. En tant que tels, les systmes sont conus pour tre utiliss en vitant le contact avec les antennes par l'utilisateur final. Il est recommand de positionner le systme un endroit o les antennes peuvent demeurer au moins une distance minimum prconise de l'utilisateur, conformment aux instructions des rglementations qui sont conues pour rduire l'exposition globale de l'utilisateur ou de l'oprateur. Cisco Headset 730 User Guide 34 Product Safety Canadian RF Exposure Statement REVIEWDRAFT-CISCOCONFIDENTIAL Le priphrique a t test et dclar conforme aux rglementations applicables dans le cadre du processus de certification radio. Cisco Headset 730 User Guide 35 Canadian RF Exposure Statement Product Safety REVIEWDRAFT-CISCOCONFIDENTIAL Cisco Headset 730 User Guide 36
1 2 | Internal photos | Internal Photos | 320.81 KiB | January 09 2020 / July 07 2020 | delayed release |
1 2 | External photos | External Photos | 335.50 KiB | January 09 2020 / July 07 2020 | delayed release |
1 2 | Agent authorization | Cover Letter(s) | 96.15 KiB | January 09 2020 |
Date: 2019-12-18 FCC ID: LDK700BA2137 A U TH O RI ZA TI O N L E TTE R To Whom It May Concern:
CISCO SYSTEMS INC hereby authorize Amanda Wu / Senior Specialist of Bureau Veritas Consumer Products Services (H.K.) Ltd., Taoyuan Branch (BV CPS Taoyuan), to act on its behalf in all matters relating to the Federal Communication Commission (FCC) application for equipment authorization in connection with the FCC ID listed above, including signing of all documents relating to these matters. Any and all acts carried out by Amanda Wu /Senior Specialist of BV CPS Taoyuan on CISCO SYSTEMS INCs behalf, within the scope of the powers granted herein, shall have the same effect as acts of its own. If you have any questions regarding the authorization, please dont hesitate to contact us. Sincerely yours,
Emily Jaser / Program Manager Cisco Systems Inc Tel: 408-902-2043 E-mail: ejaser@cisco.com
1 2 | Confidentiality request (Long term) | Cover Letter(s) | 140.71 KiB | January 09 2020 |
Date: 2019-12-18 FCC ID: LDK700BA2137 To the attention of Federal Communications Commission Authorization and Evaluation Division Permanent Confidentiality Request Pursuant to Sections 0.457 and 0.459 of the Commissions Rules, the Applicant hereby requests confidential treatment of information accompanying this Application as outlined below:
Schematics Block Diagram Operational Description The above materials contain trade secrets and proprietary information not customarily released to the public. The public disclosure of these matters might be harmful to the Applicant and provide unjustified benefits to its competitors. The Applicant understands that pursuant to Rule 0.457, disclosure of this Application and all accompanying documentation will not be made before the date of the Grant for this application. Sincerely yours,
Emily Jaser / Program Manager Cisco Systems Inc Tel: 408-902-2043 E-mail: ejaser@cisco.com
1 2 | Confidentiality request (Short term) | Cover Letter(s) | 142.62 KiB | January 09 2020 |
Date: 2019-12-18 FCC ID: LDK700BA2137 To the attention of Federal Communications Commission Authorization and Evaluation Division Confidentiality Request Pursuant to Sections 0.457 and 0.459 of the commissions rules, we request short-term confidential treatment for the following information 180 days after the Grant Date of Equipment Authorization in order to ensure sensitive business information remains confidential until the actual marketing of the device:
External photos Test Setup photos Users manual Internal Photos Sincerely yours,
Emily Jaser / Program Manager Cisco Systems Inc Tel: 408-902-2043 E-mail: ejaser@cisco.com
1 2 | Contact Authorization | Cover Letter(s) | 107.57 KiB | January 09 2020 |
04/19/18 Subject : Authorized signatures The following people are authorized by Cisco Systems to sign documents for FCC product approval under FCC Grantee code LDK, and ISED product approval under ISED registration 2461N on behalf of the company. Further this right is extended to any regular Cisco employee as deemed necessary. David A, Case Louie Castro Howard Ji Jose Aguirre Emily Jaser Andy Griffin Mark King Allan Beecroft Steve Granzella Adam Walb Rekha Simha Guangmin Ouyang Marie Higa Rochelle Jacobsen Regards Gerard Thorpe Cisco Systems EDCS-1216337 11/23/2016 Guidance from ISED in regards to Signatures on Forms In regards to filing an application for radio certification, a CB has told us that only the Canada Rep can sign the forms. This is in conflict with information I received via my discussions with ISED at and what was done in the past . Our document clearly list the Canada rep but the applications are processed by our certification group responsible for addressing worldwide approvals. Please pride clarification as to allow us to address with the CB David A. Case ___________________________________________________________ Good morning David, The test report and Annex A/B of RSS-102 are to be signed by the person who evaluated the device or supervised the evaluation of the device which is generally the Testing Lab. For Annex C, the statement is similar but the evaluation in this case could be done by the applicant for exemption, therefore the form could be signed by the applicant or the test lab. The other documents such as Appendix A/B of RSP-100, letter of confidentiality, listing agreement letter can be signed by any designated person from the Applicant's company. He/she does not need to be the actual contact person registered with IC. Appendix B can also be signed by the test lab. Also, the Applicant company can authorize an agent to sign on their behalf. If the agent authorization letter is attached with the application documents, then IC will accept the agent's signature on behalf of the Applicant's company as well. However, please keep in mind that there are some documents such as the Canadian Representative letter and Authorization letters for Multiple Listing and Transfer of TAC that must be signed by appropriate companies and not the applicant. Regards, Certification and Engineering Bureau, Engineering, Planning and Standards Branch Innovation, Science and Economic Development Canada / Government of Canada (26) ic.certificationbureau-bureauhomologation.ic@canada.ca Tel.: 613-990-4218 / ATS 1-866-694-8389 Bureau d'homologation et services techniques, Direction gnrale du gnie, de la planification et des normes Innovation, Sciences et Dveloppement conomique Canada / Government of Canada/ Gouvernement du Canada (26) ic.certificationbureau-bureauhomologation.ic@canada.ca Tl.: 613-990-4218 / TTY 1-866-694-8389 EDCS-1216337
1 2 | Test setup photos | Test Setup Photos | 585.30 KiB | January 09 2020 / July 07 2020 | delayed release |
1 2 | Test setup photos (SAR Exclusion) | Test Setup Photos | 280.89 KiB | January 09 2020 / July 07 2020 | delayed release |
frequency | equipment class | purpose | ||
---|---|---|---|---|
1 | 2020-01-09 | 2402 ~ 2480 | DSS - Part 15 Spread Spectrum Transmitter | Original Equipment |
2 | 2402 ~ 2480 | DTS - Digital Transmission System |
app s | Applicant Information | |||||
---|---|---|---|---|---|---|
1 2 | Effective |
2020-01-09
|
||||
1 2 | Applicant's complete, legal business name |
Cisco Systems Inc
|
||||
1 2 | FCC Registration Number (FRN) |
0004968939
|
||||
1 2 | Physical Address |
125 West Tasman Drive
|
||||
1 2 |
San Jose, CA
|
|||||
1 2 |
United States
|
|||||
app s | TCB Information | |||||
1 2 | TCB Application Email Address |
c******@nacsemc.com
|
||||
1 2 | TCB Scope |
A4: UNII devices & low power transmitters using spread spectrum techniques
|
||||
app s | FCC ID | |||||
1 2 | Grantee Code |
LDK
|
||||
1 2 | Equipment Product Code |
700BA2137
|
||||
app s | Person at the applicant's address to receive grant or for contact | |||||
1 2 | Name |
G******** T******
|
||||
1 2 | Title |
Manager, Engineering
|
||||
1 2 | Telephone Number |
408-5********
|
||||
1 2 | Fax Number |
408-5********
|
||||
1 2 |
g******@cisco.com
|
|||||
app s | Technical Contact | |||||
n/a | ||||||
app s | Non Technical Contact | |||||
n/a | ||||||
app s | Confidentiality (long or short term) | |||||
1 2 | Does this application include a request for confidentiality for any portion(s) of the data contained in this application pursuant to 47 CFR § 0.459 of the Commission Rules?: | Yes | ||||
1 2 | Long-Term Confidentiality Does this application include a request for confidentiality for any portion(s) of the data contained in this application pursuant to 47 CFR § 0.459 of the Commission Rules?: | Yes | ||||
1 2 | If so, specify the short-term confidentiality release date (MM/DD/YYYY format) | 07/07/2020 | ||||
if no date is supplied, the release date will be set to 45 calendar days past the date of grant. | ||||||
app s | Cognitive Radio & Software Defined Radio, Class, etc | |||||
1 2 | Is this application for software defined/cognitive radio authorization? | No | ||||
1 2 | Equipment Class | DSS - Part 15 Spread Spectrum Transmitter | ||||
1 2 | DTS - Digital Transmission System | |||||
1 2 | Description of product as it is marketed: (NOTE: This text will appear below the equipment class on the grant) | Bluetooth USB Adapter | ||||
1 2 | Related OET KnowledgeDataBase Inquiry: Is there a KDB inquiry associated with this application? | No | ||||
1 2 | Modular Equipment Type | Does not apply | ||||
1 2 | Purpose / Application is for | Original Equipment | ||||
1 2 | Composite Equipment: Is the equipment in this application a composite device subject to an additional equipment authorization? | Yes | ||||
1 2 | Related Equipment: Is the equipment in this application part of a system that operates with, or is marketed with, another device that requires an equipment authorization? | No | ||||
1 2 | Grant Comments | Power listed is maximum conducted output power. | ||||
1 2 | Is there an equipment authorization waiver associated with this application? | No | ||||
1 2 | If there is an equipment authorization waiver associated with this application, has the associated waiver been approved and all information uploaded? | No | ||||
app s | Test Firm Name and Contact Information | |||||
1 2 | Firm Name |
Bureau Veritas CPS(H.K.) Ltd., Taoyuan Branch
|
||||
1 2 | Name |
E******** L****
|
||||
1 2 | Telephone Number |
+886-********
|
||||
1 2 | Fax Number |
+886-********
|
||||
1 2 |
e******@tw.bureauveritas.com
|
|||||
Equipment Specifications | |||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
1 | 1 | 15C | 2402.00000000 | 2480.00000000 | 0.0060000 | ||||||||||||||||||||||||||||||||||||
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
2 | 1 | 15C | 2402.00000000 | 2480.00000000 | 0.0030000 |
some individual PII (Personally Identifiable Information) available on the public forms may be redacted, original source may include additional details
This product uses the FCC Data API but is not endorsed or certified by the FCC