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1 | manual pt 1 | Users Manual | 4.30 MiB | June 06 2014 |
Regulatory Compliance and Safety Information for Cisco Unified IP Phones This document provides international agency compliance, safety, and statutory information for Cisco Unified IP Phones. Contents Japanese Electric Appliance and Radio Laws, page 28 This document contains the following sections:
Translated Safety Warnings, page 2
Battery Safety Notices, page 28
Using External Devices with Your Cisco Unified IP Phone, page 32
European Directives, page 33
Compliance and Safety Information, page 35
Obtaining Documentation and Submitting a Service Request, page 44 Americas Headquarters:
Cisco Systems, Inc., 170 West Tasman Drive, San Jose, CA 95134-1706 USA Translated Safety Warnings This section repeats in multiple languages the basic warnings appropriate for Cisco Unified IP Phones. Statement 1071Warning Definition Warning IMPORTANT SAFETY INSTRUCTIONS This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. Use the statement number provided at the end of each warning to locate its translation in the translated safety warnings that accompanied this device. Statement 1071 SAVE THESE INSTRUCTIONS Waarschuwing BELANGRIJKE VEILIGHEIDSINSTRUCTIES Dit waarschuwingssymbool betekent gevaar. U verkeert in een situatie die lichamelijk letsel kan veroorzaken. Voordat u aan enige apparatuur gaat werken, dient u zich bewust te zijn van de bij elektrische schakelingen betrokken risico's en dient u op de hoogte te zijn van de standaard praktijken om ongelukken te voorkomen. Gebruik het nummer van de verklaring onderaan de waarschuwing als u een vertaling van de waarschuwing die bij het apparaat wordt geleverd, wilt raadplegen. BEWAAR DEZE INSTRUCTIES Varoitus TRKEIT TURVALLISUUSOHJEITA Tm varoitusmerkki merkitsee vaaraa. Tilanne voi aiheuttaa ruumiillisia vammoja. Ennen kuin ksittelet laitteistoa, huomioi shkpiirien ksittelemiseen liittyvt riskit ja tutustu onnettomuuksien yleisiin ehkisytapoihin. Turvallisuusvaroitusten knnkset lytyvt laitteen mukana toimitettujen knnettyjen turvallisuusvaroitusten joukosta varoitusten lopussa nkyvien lausuntonumeroiden avulla. SILYT NM OHJEET Attention IMPORTANTES INFORMATIONS DE SCURIT Ce symbole d'avertissement indique un danger. Vous vous trouvez dans une situation pouvant entraner des blessures ou des dommages corporels. Avant de travailler sur un quipement, soyez conscient des dangers lis aux circuits lectriques et familiarisez-vous avec les procdures couramment utilises pour viter les accidents. Pour prendre connaissance des traductions des avertissements figurant dans les consignes de scurit traduites qui accompagnent cet appareil, rfrez-vous au numro de l'instruction situ la fin de chaque avertissement. CONSERVEZ CES INFORMATIONS Regulatory Compliance and Safety Information for Cisco Unified IP Phones 2 Warnung WICHTIGE SICHERHEITSHINWEISE Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, die zu Verletzungen fhren kann. Machen Sie sich vor der Arbeit mit Gerten mit den Gefahren elektrischer Schaltungen und den blichen Verfahren zur Vorbeugung vor Unfllen vertraut. Suchen Sie mit der am Ende jeder Warnung angegebenen Anweisungsnummer nach der jeweiligen bersetzung in den bersetzten Sicherheitshinweisen, die zusammen mit diesem Gert ausgeliefert wurden. BEWAHREN SIE DIESE HINWEISE GUT AUF. Avvertenza IMPORTANTI ISTRUZIONI SULLA SICUREZZA Questo simbolo di avvertenza indica un pericolo. La situazione potrebbe causare infortuni alle persone. Prima di intervenire su qualsiasi apparecchiatura, occorre essere al corrente dei pericoli relativi ai circuiti elettrici e conoscere le procedure standard per la prevenzione di incidenti. Utilizzare il numero di istruzione presente alla fine di ciascuna avvertenza per individuare le traduzioni delle avvertenze riportate in questo documento. CONSERVARE QUESTE ISTRUZIONI Advarsel VIKTIGE SIKKERHETSINSTRUKSJONER Dette advarselssymbolet betyr fare. Du er i en situasjon som kan fre til skade p person. Fr du begynner arbeide med noe av utstyret, m du vre oppmerksom p farene forbundet med elektriske kretser, og kjenne til standardprosedyrer for forhindre ulykker. Bruk nummeret i slutten av hver advarsel for finne oversettelsen i de oversatte sikkerhetsadvarslene som fulgte med denne enheten. TA VARE P DISSE INSTRUKSJONENE Aviso INSTRUES IMPORTANTES DE SEGURANA Este smbolo de aviso significa perigo. Voc est em uma situao que poder ser causadora de leses corporais. Antes de iniciar a utilizao de qualquer equipamento, tenha conhecimento dos perigos envolvidos no manuseio de circuitos eltricos e familiarize-se com as prticas habituais de preveno de acidentes. Utilize o nmero da instruo fornecido ao final de cada aviso para localizar sua traduo nos avisos de segurana traduzidos que acompanham este dispositivo. GUARDE ESTAS INSTRUES Advertencia!
INSTRUCCIONES IMPORTANTES DE SEGURIDAD Este smbolo de aviso indica peligro. Existe riesgo para su integridad fsica. Antes de manipular cualquier equipo, considere los riesgos de la corriente elctrica y familiarcese con los procedimientos estndar de prevencin de accidentes. Al final de cada advertencia encontrar el nmero que le ayudar a encontrar el texto traducido en el apartado de traducciones que acompaa a este dispositivo. GUARDE ESTAS INSTRUCCIONES Regulatory Compliance and Safety Information for Cisco Unified IP Phones 3 Varning!
VIKTIGA SKERHETSANVISNINGAR Denna varningssignal signalerar fara. Du befinner dig i en situation som kan leda till personskada. Innan du utfr arbete p ngon utrustning mste du vara medveten om farorna med elkretsar och knna till vanliga frfaranden fr att frebygga olyckor. Anvnd det nummer som finns i slutet av varje varning fr att hitta dess versttning i de versatta skerhetsvarningar som medfljer denna anordning. SPARA DESSA ANVISNINGAR Regulatory Compliance and Safety Information for Cisco Unified IP Phones 4 Aviso INSTRUES IMPORTANTES DE SEGURANA Este smbolo de aviso significa perigo. Voc se encontra em uma situao em que h risco de leses corporais. Antes de trabalhar com qualquer equipamento, esteja ciente dos riscos que envolvem os circuitos eltricos e familiarize-se com as prticas padro de preveno de acidentes. Use o nmero da declarao fornecido ao final de cada aviso para localizar sua traduo nos avisos de segurana traduzidos que acompanham o dispositivo. GUARDE ESTAS INSTRUES Advarsel VIGTIGE SIKKERHEDSANVISNINGER Dette advarselssymbol betyder fare. Du befinder dig i en situation med risiko for legemesbeskadigelse. Fr du begynder arbejde p udstyr, skal du vre opmrksom p de involverede risici, der er ved elektriske kredslb, og du skal stte dig ind i standardprocedurer til undgelse af ulykker. Brug erklringsnummeret efter hver advarsel for at finde oversttelsen i de oversatte advarsler, der fulgte med denne enhed. GEM DISSE ANVISNINGER Regulatory Compliance and Safety Information for Cisco Unified IP Phones 5 Regulatory Compliance and Safety Information for Cisco Unified IP Phones 6 Statement 19TN Power Warning Warning The device is designed to work with TN power systems. Waarschuwing Het apparaat is ontworpen om te functioneren met TN energiesystemen. Varoitus Koje on suunniteltu toimimaan TN-shkvoimajrjestelmien yhteydess. Attention Ce dispositif a t conu pour fonctionner avec des systmes d'alimentation TN. Warnung Das Gert ist fr die Verwendung mit TN-Stromsystemen ausgelegt. Avvertenza Il dispositivo stato progettato per luso con sistemi di alimentazione TN. Advarsel Utstyret er utfomet til bruk med TN-strmsystemer. Aviso O dispositivo foi criado para operar com sistemas de corrente TN. Regulatory Compliance and Safety Information for Cisco Unified IP Phones 7 Advertencia!
El equipo est diseado para trabajar con sistemas de alimentacin tipo TN. Varning!
Enheten r konstruerad fr anvndning tillsammans med elkraftssystem av TN-typ. Statement 331Power Supply Installation Warning Warning The power supply must be placed indoors. Waarschuwing De stroomtoevoer moet binnen worden geplaatst. Varoitus Tehonlhde on sijoitettava sistiloihin. Attention Le bloc dalimentation lectrique doit tre plac lintrieur. Warnung Die Stromversorgungsquelle darf nicht im Freien aufgestellt werden. Avvertenza Lalimentatore deve essere posto in un luogo interno. Advarsel Strmkilden skal vre plassert innendrs. Aviso A fonte de alimentao deve ser instalada no interior. Advertencia!
El suministro de energa debe estar ubicado en un lugar cubierto y no al aire libre. Varning!
Strmkllan mste vara placerad inomhus. Regulatory Compliance and Safety Information for Cisco Unified IP Phones 8 Statement 353This Product Must be Connected Warning This product must be connected to a power-over-ethernet (PoE) IEEE 802.3af compliant power source or an IEC60950 compliant limited power source. Statement 353 Waarschuwing Dit product moet worden verbonden met een stroomvoorziening die compatibel is met PoE
(power-over-ethernet) IEEE 802.3af of een beperkte stroomvoorziening die compatibel is met IEC60950. Varoitus Tm tuote on liitettv PoE (power-over-ethernet) IEEE 802.3af -yhteensopivaan virtalhteeseen tai IEC60950-yhteensopivaan rajoitettuun virtalhteeseen. Attention Warnung Ce produit doit tre connect une source d'alimentation lectrique par cble Ethernet (PoE) conforme la norme IEEE 802.3af ou une source d'alimentation limite conforme la norme IEC60950. Dieses Produkt muss entweder an eine Stromquelle angeschlossen sein, die mit dem IEEE 802.3af-Standard Power-over-Ethernet (PoE) kompatibel ist oder an eine Stromquelle fr geringe Leistungen, die IEC60950-kompatibel ist. Avvertenza Questo prodotto deve essere connesso a una fonte di alimentazione di tipo PoE
(power-over-ethernet) conforme a IEEE 802.3af o a una fonte di alimentazione conforme a IEC60950. Advarsel Dette produktet m vre koblet til en Power-over-Ethernet (PoE) IEEE 802.3af-kompatibel strmkilde eller en IEC60950-kompatibel begrenset strmkilde. Aviso Este produto tem de estar ligado a uma fonte de alimentao compatvel com a norma IEEE 802.3af, tambm conhecida pela sigla Power over Ethernet (PoE), ou a uma fonte de alimentao limitada compatvel com a norma IEC60950. Advertencia!
Debe conectar este producto a una fuente de alimentacin sobre ethernet (PoE) conforme con el estndar IEEE 802.3af, o a una fuente limitada conforme con el estndar IEC60950. Varning!
Denna produkt mste vara ansluten till en PoE IEEE 802.3af-kompatibel strmklla eller en IEC60950-kompatibel begrnsad strmklla. Regulatory Compliance and Safety Information for Cisco Unified IP Phones 9 Statement 378Read Wall-Mounting Instructions Before Installation Warning Read the wall-mounting instructions carefully before beginning installation. Failure to use the correct hardware or to follow the correct procedures could result in a hazardous situation to people and damage to the system. Statement 378 Waarschuwing Lees de wandbevestigingsinstructies aandachtig door voordat u met de installatie begint. Het niet gebruiken van de juiste hardware of het opvolgen van de juiste procedures kan resulteren in een gevaarlijke situatie voor mensen en schade aan het systeem. Varoitus Attention Warnung Lue seinkiinnitysohjeet huolellisesti lpi ennen tyn aloitusta. Mikli kiinnityksess ei kytet oikeanlaisia tykaluja tai ohjeita ei noudateta tarkasti, jrjestelm saattaa aiheuttaa vaaratilanteen tai se voi vaurioitua. Lisez les instructions de montage murale avec attention avant de commencer l'installation. Ne pas utiliser le matriel correct ou ne pas suivre les procdures correctes pourrait donner rsultat a une situation dangereuse pour les utilisateurs et endommager le systme. Bitte lesen Sie vor Beginn der Installierung die Anleitungen zur Wandmontage sorgfltig durch. Verwendung von inkorrekter Apparatur oder Nichtbefolgung der vorgeschriebenen Methoden kann zur Gefhrdung von Personen oder Schaden am System fhren. Avvertenza Leggere attentamente le istruzioni per il montaggio al muro prima di iniziare l'installazione. Un errato uso del corretto hardware o il mancato rispetto delle corrette procedure potrebbe avere come conseguenza una situazione di pericolo per le persone e danni al sistema. Advarsel Les nye gjennom instruksene om veggmontering fr du begynner monteringen. Dersom man ikke bruker riktig maskinvare eller ikke flger riktig framgangsmte kan det resultere i risiko for personskader og skade p systemet. Aviso Leia com cuidado as instrues de montagem na parede antes de iniciar a instalao. Falha em usar o hardware correto ou em seguir os procedimentos corretos pode resultar numa situao de risco para as pessoas e danos ao sistema. Regulatory Compliance and Safety Information for Cisco Unified IP Phones 10 Advertencia!
Lea atentamente las instrucciones que se encuentran en la pared antes de comenzar con la instalacin. Si no utiliza el hardware correcto o no sigue los procedimientos correctos se podra producir una situacin peligrosa para las personas y daos al sistema. Varning!
Ls vggmonteringsintruktionerna noga innan du pbrjar installationen. Frsummelse av att inte anvnda rtt hrdvara eller att inte fjla korrekt tillvgagngstt kan resultera i en riskabel situation fr mnniskor och kan skada systemet. Statement 1001Work During Lightning Activity Warning Do not work on the system or connect or disconnect cables during periods of lightning activity. Waarschuwing Tijdens onweer dat gepaard gaat met bliksem, dient u niet aan het systeem te werken of kabels aan te sluiten of te ontkoppelen. Varoitus l tyskentele jrjestelmn parissa lk yhdist tai irrota kaapeleita ukkosilmalla. Attention Ne pas travailler sur le systme ni brancher ou dbrancher les cbles pendant un orage. Warnung Arbeiten Sie nicht am System und schlieen Sie keine Kabel an bzw. trennen Sie keine ab, wenn es gewittert. Avvertenza Non lavorare sul sistema o collegare oppure scollegare i cavi durante un temporale con fulmini. Advarsel Utfr aldri arbeid p systemet, eller koble kabler til eller fra systemet nr det tordner eller lyner. Aviso No trabalhe no sistema ou ligue e desligue cabos durante perodos de mau tempo (trovoada). Regulatory Compliance and Safety Information for Cisco Unified IP Phones 11 Advertencia!
No operar el sistema ni conectar o desconectar cables durante el transcurso de descargas elctricas en la atmsfera. Varning!
Vid ska skall du aldrig utfra arbete p systemet eller ansluta eller koppla loss kablar. Statement 1004Installation Instructions Warning Read the installation instructions before connecting the system to the power source. Statement 1004 Waarschuwing Raadpleeg de installatie-instructies voordat u het systeem op de voedingsbron aansluit. Varoitus Lue asennusohjeet ennen jrjestelmn yhdistmist virtalhteeseen. Attention Avant de brancher le systme sur la source d'alimentation, consulter les directives d'installation. Warnung Vor dem Anschlieen des Systems an die Stromquelle die Installationsanweisungen lesen. Avvertenza Consultare le istruzioni di installazione prima di collegare il sistema all'alimentatore. Advarsel Les installasjonsinstruksjonene fr systemet kobles til strmkilden. Aviso Leia as instrues de instalao antes de ligar o sistema fonte de energia. Advertencia!
Lea las instrucciones de instalacin antes de conectar el sistema a la red de alimentacin. Varning!
Ls installationsanvisningarna innan du kopplar systemet till strmfrsrjningsenheten. Regulatory Compliance and Safety Information for Cisco Unified IP Phones 12 Statement 1005Circuit Breaker Warning This product relies on the buildings installation for short-circuit (overcurrent) protection. Ensure that the protective device is rated not greater than:
120 VAC, 15A U.S. (240 VAC, 10A international) Waarschuwing Dit product is afhankelijk van de installatie van het gebouw voor beveiliging tegen kortsluiting
(overstroom). Controleer of de beschermingsinrichting niet meer dan:
120 VAC, 15A U.S. (240 VAC, 10A international) is. Varoitus Attention Tm tuote on riippuvainen rakennukseen asennetusta oikosulkusuojauksesta
(ylivirtasuojauksesta). Varmista, ett suojalaitteen mitoitus ei ole yli:
120 VAC, 15A U.S. (240 VAC, 10A international) Pour ce qui est de la protection contre les courts-circuits (surtension), ce produit dpend de l'installation lectrique du local. Vrifiez que le courant nominal du dispositif de protection n'est pas suprieur :
120 VAC, 15A U.S. (240 VAC, 10A international) Regulatory Compliance and Safety Information for Cisco Unified IP Phones 13 Warnung Dieses Produkt ist darauf angewiesen, dass im Gebude ein Kurzschluss- bzw. berstromschutz installiert ist. Stellen Sie sicher, dass der Nennwert der Schutzvorrichtung nicht mehr als:
120 VAC, 15A U.S. (240 VAC, 10A international) betrgt. Avvertenza Questo prodotto dipende dall'impianto dell'edificio per quanto riguarda la protezione contro cortocircuiti (sovracorrente). Assicurarsi che il dispositivo di protezione non abbia un rating superiore a:
120 VAC, 15A U.S. (240 VAC, 10A international) Advarsel Dette produktet er avhengig av bygningens installasjoner av kortslutnings (overstrm)-beskyttelse. Pse at verneenheten ikke er merket hyere enn:
120 VAC, 15A U.S. (240 VAC, 10A international) Aviso Este produto depende das instalaes existentes para proteo contra curto-circuito (sobrecarga). Assegure-se de que o fusvel ou disjuntor no seja superior a:
120 VAC, 15A U.S. (240 VAC, 10A international) Advertencia!
Este equipo utiliza el sistema de proteccin contra cortocircuitos (o sobrecorrientes) del edificio. Asegrese de que el dispositivo de proteccin no sea superior a:
120 VAC, 15A U.S. (240 VAC, 10A international) Varning!
Denna produkt r beroende av i byggnaden installerat kortslutningsskydd (verstrmsskydd). Kontrollera att skyddsanordningen inte har hgre mrkvrde n:
120 VAC, 15A U.S. (240 VAC, 10A international) 120 VAC, 15A U.S. (240 VAC, 10A international) 120 VAC, 15A U.S. (240 VAC, 10A international) 120 VAC, 15A U.S. (240 VAC, 10A international) 120 VAC, 15A U.S. (240 VAC, 10A international) Regulatory Compliance and Safety Information for Cisco Unified IP Phones 14 Statement 1015Battery Handling Warning There is the danger of explosion if the battery is replaced incorrectly. Replace the battery only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturers instructions. Statement 1015 Waarschuwing Er is ontploffingsgevaar als de batterij verkeerd vervangen wordt. Vervang de batterij slechts met hetzelfde of een equivalent type dat door de fabrikant aanbevolen is. Gebruikte batterijen dienen overeenkomstig fabrieksvoorschriften weggeworpen te worden. Varoitus Attention Warnung Rjhdyksen vaara, jos akku on vaihdettu vrn akkuun. Kyt vaihtamiseen ainoastaan saman-
tai vastaavantyyppist akkua, joka on valmistajan suosittelema. Hvit kytetyt akut valmistajan ohjeiden mukaan. Danger d'explosion si la pile n'est pas remplace correctement. Ne la remplacer que par une pile de type semblable ou quivalent, recommande par le fabricant. Jeter les piles usages conformment aux instructions du fabricant. Bei Einsetzen einer falschen Batterie besteht Explosionsgefahr. Ersetzen Sie die Batterie nur durch den gleichen oder vom Hersteller empfohlenen Batterietyp. Entsorgen Sie die benutzten Batterien nach den Anweisungen des Herstellers. Avvertenza Pericolo di esplosione se la batteria non installata correttamente. Sostituire solo con una di tipo uguale o equivalente, consigliata dal produttore. Eliminare le batterie usate secondo le istruzioni del produttore. Advarsel Det kan vre fare for eksplosjon hvis batteriet skiftes p feil mte. Skift kun med samme eller tilsvarende type som er anbefalt av produsenten. Kasser brukte batterier i henhold til produsentens instruksjoner. Aviso Existe perigo de exploso se a bateria for substituda incorrectamente. Substitua a bateria por uma bateria igual ou de um tipo equivalente recomendado pelo fabricante. Destrua as baterias usadas conforme as instrues do fabricante. Advertencia!
Existe peligro de explosin si la batera se reemplaza de manera incorrecta. Reemplazar la batera exclusivamente con el mismo tipo o el equivalente recomendado por el fabricante. Desechar las bateras gastadas segn las instrucciones del fabricante. Varning!
Advarsel Explosionsfara vid felaktigt batteribyte. Erstt endast batteriet med samma batterityp som rekommenderas av tillverkaren eller motsvarande. Flj tillverkarens anvisningar vid kassering av anvnda batterier. Der er risiko for eksplosion, hvis batteriet ikke udskiftes korrekt. Batteriet m kun udskiftes med samme eller med en tilsvarende type, som anbefales af producenten. Bortskaf brugte batterier i overensstemmelse med producentens instruktioner. Regulatory Compliance and Safety Information for Cisco Unified IP Phones 15 Existe risco de exploso se a bateria for substituda incorretamente. Substitua a bateria somente com o mesmo tipo ou um tipo equivalente recomendado pelo fabricante. Descarte as baterias usadas de acordo com as instrues do fabricante. Regulatory Compliance and Safety Information for Cisco Unified IP Phones 16 Statement 1019Main Disconnecting Device Warning The plug-socket combination must be accessible at all times, because it serves as the main disconnecting device. Statement 1019 Waarschuwing De combinatie van de stekker en het elektrisch contactpunt moet te allen tijde toegankelijk zijn omdat deze het hoofdmechanisme vormt voor verbreking van de aansluiting. Varoitus Pistoke/liitinkohta toimii pkatkaisumekanismina. Psy siihen on pidettv aina esteettmn. Attention La combinaison de prise de courant doit tre accessible tout moment parce qu'elle fait office de systme principal de dconnexion. Warnung Der Netzkabelanschlu am Gert mu jederzeit zugnglich sein, weil er als primre Ausschaltvorrichtung dient. Avvertenza Il gruppo spina-presa deve essere sempre accessibile, poich viene utilizzato come dispositivo di scollegamento principale. Advarsel Kombinasjonen stpsel/uttak m alltid vre tilgjengelig ettersom den fungerer som hovedfrakoplingsenhet. Regulatory Compliance and Safety Information for Cisco Unified IP Phones 17 Aviso A combinao ficha-tomada dever ser sempre acessvel, porque funciona como interruptor principal. Advertencia!
El conjunto de clavija y toma ha de encontrarse siempre accesible ya que hace las veces de dispositivo de desconexin principal. Varning!
Man mste alltid kunna komma t stickproppen i uttaget, eftersom denna koppling utgr den huvudsakliga frnkopplingsanordningen. Regulatory Compliance and Safety Information for Cisco Unified IP Phones 18 Statement 1021SELV Circuit Warning To avoid electric shock, do not connect safety extra-low voltage (SELV) circuits to telephone-network voltage (TNV) circuits. LAN ports contain SELV circuits, and WAN ports contain TNV circuits. Some LAN and WAN ports both use RJ-45 connectors. Use caution when connecting cables. Waarschuwing Om elektrische schokken te vermijden, mogen veiligheidscircuits met extra lage spanning
(genaamd SELV = Safety Extra-Low Voltage) niet met telefoonnetwerkspanning (TNV) circuits verbonden worden. LAN (Lokaal netwerk) poorten bevatten SELV circuits en WAN (Regionaal netwerk) poorten bevatten TNV circuits. Sommige LAN en WAN poorten gebruiken allebei RJ-45 connectors. Ga voorzichtig te werk wanneer u kabels verbindt. Varoitus Attention Jotta vltyt shkiskulta, l kytke pienjnnitteisi SELV-suojapiirej puhelinverkkojnnitett
(TNV) kyttviin virtapiireihin. LAN-portit sisltvt SELV-piirej ja WAN-portit puhelinverkkojnnitett kyttvi piirej. Osa sek LAN- ett WAN-porteista kytt RJ-45-liittimi. Ole varovainen kytkiesssi kaapeleita. Pour viter une lectrocution, ne raccordez pas les circuits de scurit basse tension (Safety Extra-Low Voltage ou SELV) des circuits de tension de rseau tlphonique (Telephone Network Voltage ou TNV). Les ports du rseau local (LAN) contiennent des circuits SELV et les ports du rseau longue distance (WAN) sont munis de circuits TNV. Certains ports LAN et WAN utilisent des connecteurs RJ-45. Raccordez les cbles en prenant toutes les prcautions ncessaires. Warnung Zur Vermeidung von Elektroschock die Sicherheits-Kleinspannungs-Stromkreise (SELV-Kreise) nicht an Fernsprechnetzspannungs-Stromkreise (TNV-Kreise) anschlieen. LAN-Ports enthalten SELV-Kreise, und WAN-Ports enthalten TNV-Kreise. Einige LAN- und WAN-Ports verwenden auch RJ-45-Steckverbinder. Vorsicht beim Anschlieen von Kabeln. Avvertenza Per evitare scosse elettriche, non collegare circuiti di sicurezza a tensione molto bassa (SELV) ai circuiti a tensione di rete telefonica (TNV). Le porte LAN contengono circuiti SELV e le porte WAN contengono circuiti TNV. Alcune porte LAN e WAN fanno uso di connettori RJ-45. Fare attenzione quando si collegano cavi. Advarsel Unng koble lavspenningskretser (SELV) til kretser for telenettspenning (TNV), slik at du unngr elektrisk stt. LAN-utganger inneholder SELV-kretser og WAN-utganger inneholder TNV-kretser. Det finnes bde LAN-utganger og WAN-utganger som bruker RJ-45-kontakter. Vr forsiktig nr du kobler kabler. Aviso Para evitar choques elctricos, no conecte os circuitos de segurana de baixa tenso (SELV) aos circuitos de tenso de rede telefnica (TNV). As portas LAN contm circuitos SELV e as portas WAN contm circuitos TNV. Algumas portas LAN e WAN usam conectores RJ-45. Tenha o devido cuidado ao conectar os cabos. Regulatory Compliance and Safety Information for Cisco Unified IP Phones 19 Advertencia!
Para evitar la sacudida elctrica, no conectar circuitos de seguridad de voltaje muy bajo (safety extra-low voltage = SELV) con circuitos de voltaje de red telefnica (telephone network voltage =
TNV). Los puertos de redes de rea local (local area network = LAN) contienen circuitos SELV, y los puertos de redes de rea extendida (wide area network = WAN) contienen circuitos TNV. En algunos casos, tanto los puertos LAN como los WAN usan conectores RJ-45. Proceda con precaucin al conectar los cables. Varning!
Fr att undvika elektriska sttar, koppla inte skerhetskretsar med extra lg spnning
(SELV-kretsar) till kretsar med telefonntspnning (TNV-kretsar). LAN-portar innehller SELV-kretsar och WAN-portar innehller TNV-kretsar. Vissa LAN- och WAN-portar r frsedda med RJ-45-kontakter. Iaktta frsiktighet vid anslutning av kablar. Statement 1030Equipment Installation Warning Only trained and qualified personnel should be allowed to install, replace, or service this equipment. Statement 1030 Waarschuwing Deze apparatuur mag alleen worden genstalleerd, vervangen of hersteld door bevoegd geschoold personeel. Varoitus Tmn laitteen saa asentaa, vaihtaa tai huoltaa ainoastaan koulutettu ja laitteen tunteva henkilkunta. Regulatory Compliance and Safety Information for Cisco Unified IP Phones 20 Attention Il est vivement recommand de confier l'installation, le remplacement et la maintenance de ces quipements des personnels qualifis et expriments. Warnung Das Installieren, Ersetzen oder Bedienen dieser Ausrstung sollte nur geschultem, qualifiziertem Personal gestattet werden. Avvertenza Questo apparato pu essere installato, sostituito o mantenuto unicamente da un personale competente. Advarsel Bare opplrt og kvalifisert personell skal foreta installasjoner, utskiftninger eller service p dette utstyret. Aviso Apenas pessoal treinado e qualificado deve ser autorizado a instalar, substituir ou fazer a reviso deste equipamento. Advertencia!
Solamente el personal calificado debe instalar, reemplazar o utilizar este equipo. Varning!
Endast utbildad och kvalificerad personal br f tilltelse att installera, byta ut eller reparera denna utrustning. Aviso Somente uma equipe treinada e qualificada tem permisso para instalar, substituir ou dar manuteno a este equipamento. Advarsel Kun uddannede personer m installere, udskifte komponenter i eller servicere dette udstyr. Regulatory Compliance and Safety Information for Cisco Unified IP Phones 21 Statement 1040Product Disposal Warning Ultimate disposal of this product should be handled according to all national laws and regulations. Statement 1040 Waarschuwing Het uiteindelijke wegruimen van dit product dient te geschieden in overeenstemming met alle nationale wetten en reglementen. Varoitus Tm tuote on hvitettv kansallisten lakien ja mrysten mukaisesti. Attention La mise au rebut ou le recyclage de ce produit sont gnralement soumis des lois et/ou directives de respect de l'environnement. Renseignez-vous auprs de l'organisme comptent. Warnung Die Entsorgung dieses Produkts sollte gem allen Bestimmungen und Gesetzen des Landes erfolgen. Avvertenza Lo smaltimento di questo prodotto deve essere eseguito secondo le leggi e regolazioni locali. Advarsel Endelig kassering av dette produktet skal vre i henhold til alle relevante nasjonale lover og bestemmelser. Regulatory Compliance and Safety Information for Cisco Unified IP Phones 22 Aviso Deitar fora este produto em conformidade com todas as leis e regulamentos nacionais. Advertencia!
Al deshacerse por completo de este producto debe seguir todas las leyes y reglamentos nacionales. Varning!
Vid deponering hanteras produkten enligt gllande lagar och bestmmelser. Aviso O descarte definitivo deste produto deve estar de acordo com todas as leis e regulamentaes nacionais. Advarsel Endelig bortskaffelse af dette produkt skal ske i henhold til gldende love og regler. Regulatory Compliance and Safety Information for Cisco Unified IP Phones 23 Statement 1072Shock Hazard from Interconnections Warning Voltages that present a shock hazard may exist on Power over Ethernet (PoE) circuits if interconnections are made using uninsulated exposed metal contacts, conductors, or terminals. Avoid using such interconnection methods, unless the exposed metal parts are located within a restricted access location and users and service people who are authorized within the restricted access location are made aware of the hazard. A restricted access area can be accessed only through the use of a special tool, lock and key or other means of security. Statement 1072 Waarschuwing Voltages kunnen elektrische schokken veroorzaken in PoE (Power over Ethernet)-circuits als er verbindingen worden gemaakt met blootliggende metalen contactpunten, geleiders of aansluitingspunten die niet zijn gesoleerd. Gebruik dit type verbinding niet tenzij de blootliggende metalen onderdelen zich bevinden op een locatie met beperkte toegang en de gebruikers en onderhoudstechnici die toegang tot deze locatie hebben, op het gevaar worden gewezen. De locatie met beperkte toegang kan alleen worden geopend met speciaal gereedschap, slot en sleutel of een andere beveiligingsmethode. Varoitus Attention Warnung Sisisiss Ethernet (PoE) -virtapiireiss voi olla shkiskun vaaran aiheuttavia jnnitteit, jos kytkentihin kytetn eristmttmi paljaita metalliliittimi tai -johtimia. Vlt tllaisia kytkentj, elleivt paljaat metalliosat ole rajatussa paikassa. Ilmoita valtuutetuille kyttjille ja huoltohenkilille vaarasta. Rajattuun alueeseen psee ksiksi ainoastaan erityistykalua, lukkoa ja avainta tai muuta turvallista menetelm kyttmll. Les tensions existant sur les alimentations utilisant la technologie PoE (Power over Ethernet) peuvent constituer un risque d'lectrocution si les interconnexions sont effectues en utilisant des terminaux, conducteurs ou contacts mtalliques exposs non isols. vitez d'utiliser de telles mthodes d'interconnexion moins que les pices mtalliques exposes ne se trouvent dans un emplacement d'accs restreint et que les utilisateurs et les responsables du service autoriss dans cet emplacement d'accs restreint ne soient conscients du danger. Une zone d'accs restreint peut tre accde uniquement l'aide d'une cl, d'un outil et d'un verrou spcial, ou d'autres moyens de scurit. Bei Power-over-Ethernet-(PoE-)Schaltkreisen besteht u.U. Stromschlaggefahr, wenn Verbindungen unter Verwendung nicht isolierter, freiliegender Metallkontakte, Leiter oder Anschlussklemmen hergestellt werden. Vermeiden Sie das Herstellen solcher Verbindungen, es sei denn, die freiliegenden Metallteile befinden sich an Orten mit beschrnktem Zugang, und Personen, die Zugang dazu haben, sind ausdrcklich ber diese Gefahr informiert worden. Ein Ort mit beschrnktem Zugang ist nur mit Hilfe eines speziellen Werkzeugs, Schloss und Schlssels oder anderen Sicherheitseinrichtungen zugnglich. Regulatory Compliance and Safety Information for Cisco Unified IP Phones 24 Avvertenza Nei circuiti con alimentazione via Ethernet (PoE) possono verificarsi pericoli di scosse elettriche se si creano connessioni con contatti metallici, conduttori o terminali scoperti. Evitare di utilizzare i metodi di connessione sopraelencati a meno che le parti metalliche esposte non si trovino in una zona riservata e gli utenti e il personale di assistenza, che sono autorizzati ad accedere nella suddetta zona, siano stati messi al corrente del pericolo. possibile accedere alla zona riservata solamente utilizzando gli appositi elementi di sicurezza. Advarsel Aviso I strmkretser med PoE (Power over Ethernet) kan det vre spenninger som kan utgjre sttfare hvis det blir foretatt sammenkoblinger med uisolerte, eksponerte kontakter, ledere eller terminaler av metall. Unng bruke slike sammenkoblingsmetoder med mindre de eksponerte metalldelene er i et omrde med begrenset tilgang, og brukere og servicepersonell som har tilgang til det begrensede omrdet, blir gjort oppmerksom p faren. Et omrde med begrenset tilgang kan bare pnes ved hjelp av spesialverkty, nkkel eller andre sikkerhetstiltak. Pode haver voltagens que representam perigo de choque em circuitos PoE (Power over Ethernet) se as interconexes forem feitas utilizando-se terminais, condutores ou contatos de metal exposto e sem isolamento. Evite utilizar tais mtodos de interconexo a no ser que as partes de metal expostas estejam em um local de acesso restrito e os usurios e o pessoal de servio com acesso autorizado a este local restrito estejam cientes do perigo. Uma rea de acesso restrito s pode ser acessada com o uso de uma ferramenta, fechadura e chave especial ou de outros meios de segurana. Advertencia!
Puede haber voltajes con riesgo de shock en circuitos de alimentacin sobre el cableado Ethernet
(PoE), si para las interconexiones se utilizan contactos, conductores o terminales metlicos descubiertos. Evite tales mtodos de interconexin, a menos que las partes metlicas descubiertas se encuentren en un lugar de acceso restringido y tanto los usuarios como el personal de servicios en dicho lugar sean conscientes de la existencia de tal riesgo. Slo se puede tener acceso a una zona de acceso restringido mediante el uso de una herramienta especial, un candado y una llave u otros medios de seguridad. Varning!
Det kan finnas spnningar p PoE-kretsarna (Power over Ethernet) som utgr risk fr sttar om sammankopplingarna grs med ej isolerade, exponerade kontakter, ledare och/eller terminaler av metall. Undvik att anvnda sdana sammankopplingsmetoder, svida inte de exponerade metalldelarna finns i en plats med begrnsad tkomst. Anvndare och servicepersonal som tillts inom platsen med begrnsad tkomst mste vara medvetna om risken. Ett begrnsat omrde kan bara ns med ett speciellt verktyg eller ls, en speciell nyckel eller ngon annan skerhetsmetod. Regulatory Compliance and Safety Information for Cisco Unified IP Phones 25 Statement 1074Comply with Local and National Electrical Codes Warning Installation of the equipment must comply with local and national electrical codes. Statement 1074 Waarschuwing Bij installatie van de apparatuur moet worden voldaan aan de lokale en nationale elektriciteitsvoorschriften. Varoitus Laitteisto tulee asentaa paikallisten ja kansallisten shkmrysten mukaisesti. Attention L'quipement doit tre install conformment aux normes lectriques nationales et locales. Warnung Die Installation der Gerte muss den Sicherheitsstandards entsprechen. Avvertenza L'installazione dell'impianto deve essere conforme ai codici elettrici locali e nazionali. Advarsel Installasjon av utstyret m samsvare med lokale og nasjonale elektrisitetsforskrifter. Aviso A instalao do equipamento tem de estar em conformidade com os cdigos elctricos locais e nacionais. Advertencia!
La instalacin del equipo debe cumplir con las normativas de electricidad locales y nacionales. Regulatory Compliance and Safety Information for Cisco Unified IP Phones 26 Varning!
Installation av utrustningen mste ske i enlighet med gllande elinstallationsfreskrifter. Caution Only use the Cisco specified power supply. Refer to the installation manual provided with this product. Caution Inline power circuits provide current through the communication cable. Use the Cisco provided cable or a minimum 24AWG communication cable. Regulatory Compliance and Safety Information for Cisco Unified IP Phones 27 NOM 121 for Mexico for Cisco Unified IP Phones 9900, 8900, and 8831 Warning La operacin de este equipo est sujeta a las siguientes dos condiciones (1) es posible que este equipo o dispositivo no cause interferencia perjudicial y (2) este equipo o dispositivo debe aceptar cualquier interferencia, incluyendo la que pueda causar su operacin no deseada. Japanese Electric Appliance and Radio Laws Statement 371Power Cable and AC Adapter Battery Safety Notices These battery safety notices apply to the batteries that are approved by the Cisco Unified IP Phone manufacturers. Statement 330Lithium Battery Warning Warning Lithium Batteries are used in this module. Do not try to charge, discharge, or replace these batteries. Statement 330 Waarschuwing Er worden lithiumbatterijen gebruikt in deze module. Probeer deze batterijen niet te laden, ontladen of vervangen. Varoitus Moduulissa kytetn litiumparistoja. l yrit ladata, purkaa tai vaihtaa nit paristoja. Attention Ce module requiert des piles au lithium. Nessayez pas de les recharger, les dcharger ou de les remplacer. Warnung In diesem Modul werden Lithium-Batterien eingesetzt. Versuchen Sie nicht, diese Batterien aufzuladen, zu entladen oder zu ersetzen. Avvertenza Questo modulo utilizza batterie al litio. Non tentare di caricare, scaricare o sostituire le batterie. Regulatory Compliance and Safety Information for Cisco Unified IP Phones 28 Advarsel Det brukes litiumbatterier i denne modulen. Forsk ikke lade, utlade eller skifte ut disse batteriene. Aviso Este mdulo utiliza baterias de Ltio. No tente recarregar, descarregar ou substituir essas baterias. Advertencia!
Este mdulo funciona con pilas de litio. No intente cargarlas, descargarlas ni recambiarlas. Varning!
Litiumbatterier anvnds i denna modul. Frsk inte att ladda upp, ladda ur eller byta ut dessa batterier. Statement 6003EU Battery and WEEE Directives English:
EU Battery and WEEE Directives Your Cisco product may contain a user replaceable battery or a permanently affixed battery as indicated in the user manual. For product safety and data integrity reasons a permanently affixed battery should only be removed or replaced professionally by a repair technician or waste management professional. Please contact Cisco or an authorized service agent if the product fails to perform due to malfunction of the permanently affixed battery. This symbol on a Cisco product, battery or packaging means that the product and/or battery should not be disposed of with your household waste. It is your responsibility to dispose of your waste equipment and batteries separately from your household waste and in accordance with local laws and regulations. The correct disposal of your old equipment and batteries will help prevent potential negative consequences for the environment and human health. Please use the nearest waste collection facility as directed by your municipality or your retailer. Regulatory Compliance and Safety Information for Cisco Unified IP Phones 29
[Bulgarian]:
() Cisco , ,
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, , Cisco, , /
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[Czech]:
Smrnice EU o baterich a odpadnch elektrickch a elektronickch zazench (OEEZ) Vae zazen Cisco me obsahovat uivatelem mniteln baterie nebo baterie, kter jsou permanentn soust zazen, jak je popsno v manulu. Z dvodu zajitn bezpenho provozu zazen a zachovn integrity dat by ml baterie, kter jsou permanentn soust zazen, vyjmat i mnit pouze profesionln servisn technik nebo profesionln pracovnk odpadovho hospodstv. V ppad selhn zazen z dvodu nefunknosti integrovan baterie se, prosm, obrate na spolenost Cisco nebo jej autorizovan servis. Tento symbol na produktech, baterich nebo obalech spolenosti Cisco znamen, e dan produkt nebo baterie by se nemly likvidovat v rmci bnho domovnho odpadu. Likvidace starho zazen a bateri oddlen od bnho domovnho odpadu a v souladu s mstnmi zkony a pedpisy je va odpovdnost. Sprvn likvidace vaeho starho zazen a bateri pomh eliminovat potenciln negativn dopady na ivotn prosted a lidsk zdrav. Vyuijte, prosm, vae nejbli centrum sbru odpadu a druhotnch surovin dle pokyn obecnho adu nebo vaeho prodejce. Regulatory Compliance and Safety Information for Cisco Unified IP Phones 30 Dansk
[Danish]:
EU's batteri- og WEEE-direktivet Dit Cisco-produkt indeholder muligvis et udskifteligt batteri eller et permanent fastgjort batteri, som angivet i brugervejledningen. Af hensyn til produktsikkerhed og dataintegritet, m et permanent fastgjort batteri kun fjernes eller udskiftes af fagfolk, dvs. en reparatr eller en affaldshndteringstekniker. Kontakt Cisco eller et godkendt servicevrksted, hvis produktet ikke fungerer p grund af det permanent fastgjorte batteri. Dette symbol p et produkt, et batteri eller en pakning fra Cisco betyder, at produktet og/eller batteriet ikke m bortskaffes sammen med almindeligt husholdningsaffald. Det er dit ansvar at sikre, at udstyret og batterierne bortskaffes separat fra husholdningsaffaldet, og i overensstemmelse med de lokale love og bestemmelser. Korrekt bortskaffelse af brugt udstyr og brugte batterier vil hjlpe med til at forhindre negative miljmssige og helbredsmssige konsekvenser. Du bedes benytte det nrmeste affaldsindsamlingssted, som angivet af kommunen eller forhandleren. Deutsch
[German]:
EU-Richtlinien zur Entsorgung von Batterien sowie Elektro- und Elektronikaltgerten (EAG) Ihr Cisco-Produkt kann eine austauschbare oder eine fest installierte Batterie enthalten; dies ist im Bedienerhandbuch ersichtlich. Aus Grnden der technischen sowie der Datensicherheit sollten fest installierte Batterien ausschlielich von elektrotechnisch oder in der Abfallentsorgung geschultem Personal entfernt oder ausgetauscht werden. Bitte wenden Sie sich bei gestrter Produktfunktion aufgrund einer fehlerhaften fest installierten Batterie entweder direkt an Cisco oder an eine zugelassene Service-Agentur. Wenn dieses Symbol auf einem Cisco-Produkt, einer Batterie oder einer Verpackung steht, darf das Produkt und/oder die Batterie nicht ber den normalen Hausmll entsorgt werden. Altgerte und -batterien sind nach den Gesetzen und Richtlinien der jeweils zustndigen Gemeinde getrennt vom Hausmll zu entsorgen. Durch die ordnungsgeme Entfernung von Altgerten und verbrauchten Batterien tragen Sie zur Vermeidung mglicher negativer Folgen fr Gesundheit und Umwelt bei. Bitte geben Sie Ihre Altgerte und -batterien bei der nchsten Schadstoffsammelstelle ab; die entsprechenden Adressen knnen Sie bei Ihrer Gemeinde oder Ihrem Einzelhndler erfragen. Regulatory Compliance and Safety Information for Cisco Unified IP Phones 31 Eesti
[Estonian]:
ELi akude ja elektroonikaromude direktiivid Teie Cisco toode vib sisaldada kasutaja vahetatavat akut vi psivalt kinnitatud akut (lisateavet leiate kasutusjuhendist). Tooteohutuse ning andmeterviklikkuse huvides peaks psivalt kinnitatud aku eemaldama vi seda vahetama vaid professionaalne hooldustehnik vi jtmekitleja. Kui toode peaks trkuma psivalt kinnitatud aku rikke tttu, vtke palun hendust Cisco vi volitatud hoolduspunktiga. Kui leiate Cisco tootelt, akult vi pakendilt selle smboli, thendab see, et vastavat toodet ja/vi akut ei tohi krvaldada koos olmejtmetega. Kui seadme ja/vi akude tiga lpeb, ei tohi neid jtmeid krvaldada koos olmejtmetega jtmete krvaldamisel peate kindlasti jrgima kiki kohalikke igusnorme. Vanade seadmete ja akude nuetekohane krvaldamine aitab vhendada potentsiaalset ohtu keskkonnale ning inimeste tervisele. Palun prduge lhimasse jtmekitluspunkti vi toote edasimja poole. Statement 6003Taiwan Battery Cell Phone Interference Caution Caution Using a cell, mobile, or GSM phone, or two-way radio in close proximity to a Cisco Unified IP Phone might cause interference. For more information, refer to the manufacturer's documentation of the interfering device. Using External Devices with Your Cisco Unified IP Phone The following information applies when you use external devices with Cisco Unified IP Phones:
Cisco recommends the use of good quality external devices (speakers, microphones, and headsets) that are shielded (screened) against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of the following actions:
Move the external device away from the source of the RF or AF signals.
Route the external device cables away from the source of the RF or AF signals. Regulatory Compliance and Safety Information for Cisco Unified IP Phones 32
Use shielded (screened) cables for the external device, or use cables with a better shield (screen) and connector.
Shorten the length of the external device cable.
Apply ferrites or other such devices on the cables for the external device. Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of external devices, cables, and connectors. The system will perform adequately when suitable devices are attached using good quality cables and connectors. Caution Caution: In European Union countries, use only external speakers, microphones, and headsets that are fully compliant with the EMC Directive [89/336/EC]. European Directives This section contains conformity statements for European directives. Statement 287Declaration of Conformity to R&TTE Directive 1999/5/EC for the European Community, Switzerland, Norway, Iceland and Liechtenstein English:
[Bulgarian]:
[Czech]:
Dansk
[Danish]:
This equipment is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC. Dette udstyr er i overensstemmelse med de vsentlige krav og andre relevante bestemmelser i Direktiv 1999/5/EF. Deutsch
[German]:
Dieses Gert entspricht den grundlegenden Anforderungen und den weiteren entsprechenden Vorgaben der Richtlinie 1999/5/EU. See seade vastab direktiivi 1999/5/E olulistele nuetele ja teistele asjakohastele stetele. Este equipo cumple con los requisitos esenciales asi como con otras disposiciones de la Directiva 1999/5/CE. Eesti
[Estonian]:
Espaol
[Spanish]:
[Greek]:
Regulatory Compliance and Safety Information for Cisco Unified IP Phones 33 Franais
[French]:
Cet appareil est conforme aux exigences essentielles et aux autres dispositions pertinentes de la Directive 1999/5/EC. slenska
[Icelandic]:
etta tki er samkvmt grunnkrfum og rum vieigandi kvum Tilskipunar 1999/5/EC. Italiano
[Italian]:
Questo apparato conforme ai requisiti essenziali ed agli altri principi sanciti dalla Direttiva 1999/5/CE. Latviski
[Latvian]:
[Lithuanian]:
Nederlands
[Dutch]:
Dit apparaat voldoet aan de essentiele eisen en andere van toepassing zijnde bepalingen van de Richtlijn 1999/5/EC. Malti
[Maltese]:
Magyar
[Hungarian]:
Norsk
[Norwegian]:
Dette utstyret er i samsvar med de grunnleggende krav og andre relevante bestemmelser i EU-direktiv 1999/5/EF. Polski
[Polish]:
Portugus
[Portuguese]:
Este equipamento est em conformidade com os requisitos essenciais e outras provises relevantes da Directiva 1999/5/EC.
[Romanian]:
Slovensko
[Slovenian]:
Acest echipament este in conformitate cu cerintele esentiale si cu alte prevederi relevante ale Directivei 1999/5/EC. Ta naprava je skladna z bistvenimi zahtevami in ostalimi relevantnimi pogoji Direktive 1999/5/EC. Slovensky
[Slovak]:
Toto zariadenie je v zhode so zkladnmi poiadavkami a inmi prslunmi nariadeniami direktv:
1999/5/EC. Suomi
[Finnish]:
Svenska
[Swedish]:
Regulatory Compliance and Safety Information for Cisco Unified IP Phones 34 CE Marking For the Class-1 Radio Cisco Unified IP Phones, the following CE mark and class-1 identifier are affixed to the equipment and packaging:
EU Authorized Representative:
Edgard Vangeel Cisco Systems Belgium De Kleetlaan 6A B 1831 Diegem Belgium 4 9 8 6 4 3 For the Class-2 Radio Cisco Unified IP Phones, the following CE mark and class-2 identifier are affixed to the equipment and packaging:
EU Authorized Representative:
Edgard Vangeel Cisco Systems Belgium De Kleetlaan 6A B 1831 Diegem Belgium 2 6 2 0 3 3 National Restrictions In the majority of the EU and other European Countries, the 2.4- and 5-GHz bands have been made available for the use of wireless LANs. Table 1 provides an overview of the regulatory requirements in general applicable for the 2.4- and 5-GHz bands. Note The regulatory limits for maximum output power are specified in eirp. The eirp level of a device can be calculated by adding the gain of the antenna used (specified in dBi) to the output power available at the connector (specified in dBm). The requirements for any country may evolve. Cisco recommends that you check with the local authorities for the latest status of their national regulations for both the 2.4- and 5-GHz wireless LANs. Table 1 Overview of Regulatory Requirements for Wireless LANs Frequency Band (MHz) 24002483.5 515053501 547057251 1. Dynamic Frequency Selection and Transmit Power Control is required in the 5250 to 5350 MHz and 5470 to 5725 MHz Max Power Level (eirp) (mW) 100 200 1000 Indoor and Outdoor X Indoor Only X X frequency range. Compliance and Safety Information Regulatory Compliance For specifics about which standards have been applied, refer to the Declaration of Conformity:
Regulatory Compliance and Safety Information for Cisco Unified IP Phones 35 Specification Regulatory Compliance Safety EMC Telecom (IP Phones) IEC 60950-1 Second Edition Amd 1 Description Products with the CE Marking indicate compliance with the 2006/95/EC and 2004/108/EC directives, which include the safety and EMC standards listed below.
UL 60950-1 Second Edition Amd 1
CAN/CSA-C22.2 No. 60950-1 Second Edition Amd 1
EN 60950-1 Second Edition A11, A1, A12
AS/NZS 60950-1: 2011
GB4943 2011
FCC Part 15 (CFR 47) Class B ICES-003 Class B
EN55022 Class B
CISPR22 Class B
CISPR24
AS/NZS CISPR22 Class B
VCCI Class B
EN55024
KN24
EN 61000-3-2
EN 61000-3-3
EN300386
EN 60601-1-2
KN22 Class B CS-03 - HAC FCC Part 68 (HAC) AS/ACIF S004 AS/ACIF S040 NZ PTC 220 DR Regulatory Compliance and Safety Information for Cisco Unified IP Phones 36 Specification Industry Standards Radio Description TIA 810 A/B (model dependent) TIA 920 (model dependent) DSPR Gray Book 2000 DSPR Technical Condition Book 2004 RRL Notice No. 2005-96 RRL Notice No. 2004-42 Canada:
RSS-102
RSS-210
RSS-213 EU:
EN 300.328
EN 301 406
EN 301.893
EN 50385 Japan:
W5.3-W5.6
5.6GHz WLAN TPS-DFC
WiMax 2.5GHz USA:
FCC Part 15.247
FCC Part 15.407
FCC Part 15 Subpart D
47 CFR Part 2,
47 CFR Part 15.401
OET-65. Korea:
RRL No. 2006-128
RRL No. 2006-129 Taiwan:
LP0002 Regulatory Compliance and Safety Information for Cisco Unified IP Phones 37 DGT Warning Statement for Cisco Unified IP Phones 9951 and 9971 FCC Safety Compliance Statement The Federal Communications Commission (FCC), with its action in ET Docket 93-62, has adopted a safety standard for human exposure to Radio Frequency (RF) electromagnetic energy emitted by FCC-certified equipment. The Cisco Unified IP Phone 9971 meets the uncontrolled environmental limits as stated in OET-65C (01-01) when operated in accordance with the operation guidelines described in this manual. Proper operation of this radio device according to the instructions in this publication will result in user exposure substantially below the FCC recommended limits. The Cisco Unified IP Phone 9971 complies with FCC radiation exposure limits set forth for an uncontrolled environment. End users must follow the specific operating instructions for satisfying RF exposure compliance. This transmitter must be at least 20 cm from the user and must not be co-located or operated in conjunction with any other antenna or transmitter. Manufacturers FCC Declaration of Conformity Statement Model: Cisco Unified IP Phone 9971 Manufacturer: Cisco Systems, Inc. Regulatory Compliance and Safety Information for Cisco Unified IP Phones 38 170 West Tasman Drive San Jose, CA 95134-1706 USA Statement 2002Declaration of Conformity with Regard to the Directives 2006/95/EC and 2004/108/EC This equipment complies with the essential requirements and other provisions of Directives 2006/95/EC and 2004/108/EC. For more information, please refer to the Declaration of Conformity. Statement 2018Class B Notice for FCC Modifying the equipment without Ciscos authorization may result in the equipment no longer complying with FCC requirements for Class B digital devices. In that event, your right to use the equipment may be limited by FCC regulations, and you may be required to correct any interference to radio or television communications at your own expense. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Connect the equipment into an outlet on a circuit different from that to which the receiver is Increase the separation between the equipment and receiver. connected.
Consult the dealer or an experienced radio/TV technician for help. Caution The Part 15 radio device operates on a non-interference basis with other devices operating at this frequency. Any changes or modification to said product not expressly approved by Cisco, including the use of non-Cisco antennas, could void the users authority to operate this device. This device complies with Part 15 of the FCC Rules and the IC RSS-210. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Statement 2022Class B Notice for Canada This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numrique de la classe B est conforme la norme NMB-003 du Canada. Regulatory Compliance and Safety Information for Cisco Unified IP Phones 39 Canadian Compliance for Cisco Unified IP Phone 9900, 8900, and 8831 This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. Avis de conformit canadien du tlphone IP Cisco Unified 9900, 8900, and 8831 Ce dispositif est conforme aux normes CNR exemptes de licence dIndustrie Canada. Le fonctionnement de ce dispositif est autoris sous rserve des deux conditions suivantes : (1) il ne doit pas produire de brouillage et (2) lutilisateur du dispositif doit tre prt accepter tout brouillage radiolectrique reu mme si ce brouillage est susceptible de compromettre le fonctionnement du dispositif. RF Exposure Statement End users must follow the specific operating instructions for satisfying rf exposure compliance. This transmitter must be at least 20 cm from the user and must not be co-located or operated in conjunction with any other antenna or transmitter. Les utilisateurs finaux doivent suivre les instructions de fonctionnement spcifiques pour satisfaire la conformit aux expositions RF. Cet metteur doit tre d'au moins 20 cm de l'utilisateur et ne doit pas tre co-implants ou exploits conjointement avec une autre antenne ou metteur. Statement 295Class B Warning for Korea Warning This is a Class B Device and is registered for EMC requirements for residential use. This device can be used not only in residential areas but in all other areas. Regulatory Compliance and Safety Information for Cisco Unified IP Phones 40 Statement 157VCCI Compliance for Class B Equipment Warning This is a Class B product based on the standard of the VCCI Council. If this is used near a radio or television receiver in a domestic environment, it may cause radio Interference. Install and use the equipment according to the instruction manual. VCCI-B Statement 355Telephone Receivers Produce a Magnetic Field Note Statement 355 applies only to the Cisco IP Phone 7985G. Warning Telephone receivers produce a magnetic field that can attract small magnetic objects such as pins and staples. To avoid the possibility of injury, do not place the handset where such objects may be picked up. Statement 355 Waarschuwing Telefoonontvangers produceren een magnetisch veld dat kleine magnetische objecten, zoals spelden of nietjes, kan aantrekken. Leg de hoorn niet ergens neer waar zich dergelijke objecten kunnen bevinden, om verwondingen te voorkomen. Varoitus Attention Warnung Puhelimen ymprille muodostuu magneettikentt, joka vet puoleensa pieni magneettisia esineit, kuten niittej ja klemmareita. Aseta kuuloke aina paikkaan, jossa kyseisi esineit ei ole. Nin vltt loukkaamasta itsesi. Les combins tlphoniques produisent un champ magntique susceptible d'attirer de petits objets magntiques tels que des pingles ou des agrafes. Pour viter tout risque de blessure, ne placez pas le combin un endroit o de tels objets peuvent se trouver. Telefonhrer erzeugen ein Magnetfeld, das kleine magnetische Objekte wie Nadeln und Broklammern anziehen kann. Um eine Verletzungsgefahr auszuschlieen, legen Sie den Hrer nicht in die Nhe solcher Objekte. Avvertenza I ricevitori telefonici producono un campo magnetico in grado di attrarre piccoli oggetti magnetici quali spilli e punti metallici. Per evitare danni personali, non posizionare il ricevitore accanto a tali oggetti. Regulatory Compliance and Safety Information for Cisco Unified IP Phones 41 Advarsel Hndsettet lager et magnetfelt som kan tiltrekke seg sm magnetiske objekter som nler og stifter. For unng skade br du ikke plassere hndsettet der det finnes slike objekter. Aviso Os auscultadores telefnicos produzem um campo magntico que pode atrair pequenos objectos magnticos como por exemplo alfinetes e agrafos. Para evitar eventuais ferimentos, no coloque o auscultador prximo deste tipo de objectos. Advertencia!
Los receptores telefnicos producen un campo magntico que puede atraer objetos pequeos, como alfileres o grapas. Para evitar posibles lesiones, no coloque el aparato cerca de objetos de este tipo. Varning!
Telefonmottagare genererar magnetflt som kan dra till sig sm magnetiska freml, t.ex. nlar och hftklamrar. Undvik att lgga luren i nrheten av sdana freml. Compliance Statement for Brazil This section applies only to Cisco Unified IP Conference Station 7937G. Regulatory Compliance and Safety Information for Cisco Unified IP Phones 42 Regulatory Compliance and Safety Information for Cisco Unified IP Phones 43 Obtaining Documentation and Submitting a Service Request For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly Whats New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html Subscribe to the Whats New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS version 2.0. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1110R) Copyright 2014 Cisco Systems, Inc. All rights reserved. Regulatory Compliance and Safety Information for Cisco Unified IP Phones 44
1 | manual pt 2 | Users Manual | 3.84 MiB | June 06 2014 |
REVIEW DRAFT - CISCO CONFIDENTIAL Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 First Published: January 25, 2014 Last Modified: May 05, 2014 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS. THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY. The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense. The following information is for FCC compliance of Class B devices: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If the equipment causes interference to radio or television reception, which can be determined by turning the equipment off and on, users are encouraged to try to correct the interference by using one or more of the following measures:
Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. Modifications to this product not authorized by Cisco could void the FCC approval and negate your authority to operate the product The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCBs public domain version of the UNIX operating system. All rights reserved. Copyright 1981, Regents of the University of California. NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED "AS IS" WITH ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE. IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any examples, command display output, network topology diagrams, and other figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses or phone numbers in illustrative content is unintentional and coincidental. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: http://
www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1110R) 2014 Cisco Systems, Inc. All rights reserved. C O N T E N T S C H A P T E R 1 Getting Started 1 Accessibility Features 1 Cisco IP Phone 8841 1 Phone Connections 1 Buttons and Hardware 2 Cisco IP Phone 8851 6 Phone Connections 6 Buttons and Hardware 7 Cisco IP Phone 8861 10 Phone Connections 10 Buttons and Hardware 12 Power Save and Power Save Plus 15 Power Save 15 Power Save Plus 15 Additional Information 16 C H A P T E R 2 Phone Setup 17 Connect Footstand 17 Adjust Handset Rest 18 Secure Phone with Cable Lock 18 C H A P T E R 3 Basic Operations 21 Clean Phone Display 21 Make Calls 22 Predial Number 22 Place Call Using Speakerphone 22 Place Call Using Headset 23 Release Call and Start Another Call 23 Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 iii Contents REVIEW DRAFT - CISCO CONFIDENTIAL Dial International Number 23 Redial Number 24 Navigate and Select Items 24 View All Calls on Phone 25 Answer Calls 25 Answer Oldest Call First 26 Call Pickup 26 Answer Call Using PickUp 27 Answer Call Using Group PickUp and Phone Number 28 Answer Call Using Group PickUp and Group PickUp Number 28 Answer Call Using Other PickUp 29 Automatically Answer Calls 29 Respond to Call Waiting Notification 30 Manage Calls 30 Divert Call 30 Transfer Call to Another Number 31 Toggle Between Calls Before Completing Transfer 31 Monitor and Record Calls 31 Call Forward 32 Forward All Calls 32 Mute Phone 33 Hold Calls 33 Swap Between Active and Held Calls 33 Put Call on Hold by Answering New Call 33 Respond to Hold Reversion Notification 34 Determine If Shared Line Is On Hold 34 Remote Hold 34 Set Up Call Back Notification 34 Call Park 34 Park and Retrieve Call Using Call Park 35 Park Call Using Assisted Directed Call Park 36 Park Call Using Manual Directed Call Park 36 Manage Intercom Calls 37 Place Dedicated Intercom Call 37 Place Dialable Intercom Call 37 Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 iv Contents REVIEW DRAFT - CISCO CONFIDENTIAL Receive Intercom Call 38 View Phone Information 38 Sign In to Cisco Unified Communications Self Care Portal 39 C H A P T E R 4 Contacts 41 Corporate Directory 41 Search and Dial Contact 41 Search and Dial Contact While On Call 42 Personal Directory 42 Sign In and Out of Personal Directory 43 Add Personal Directory Entry from Phone 43 Search for Entry in Personal Directory 43 Dial Number from Personal Directory 44 Edit Personal Directory Entry 44 Delete Personal Directory Entry 45 Fast Dial 45 Place Call With Fast Dial Button 45 Fast-Dial Codes with Personal Directory 45 Assign Fast Dial Codes to Personal Directory Entry 46 Place Call Using Fast Dial Codes 46 Delete Fast Dial Code 46 Cisco WebDialer 47 Use Cisco WebDialer with Another Online Corporate Directory 47 Change Cisco WebDialer Preferences 47 Sign Out of Cisco WebDialer 48 C H A P T E R 5 Call History 49 Call History Overview 49 View Call History 51 View Call Record Details 51 Filter Call History 51 Dial From Call History 52 Edit Phone Number 52 Clear Call History 53 Delete Call Record 53 Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 v Contents REVIEW DRAFT - CISCO CONFIDENTIAL C H A P T E R 6 Voicemail 55 Access Voicemail 55 Check for Voice Messages 55 Listen to Voice Messages 56 Visual Voicemail 56 C H A P T E R 7 Advanced Calling Features 57 Conference 57 Add Third Party to Conference 58 Join Calls into Conference 58 Swap Between Calls Before Completing Conference 58 View Conference Participants 59 Remove Conference Participants 59 Meet Me Conference 59 Host Meet Me Conference 60 Join Meet Me Conference 60 Speed Dial 60 Place Call with Speed-Dial Button 61 Use Speed-Dial Code On Hook 61 Use Speed-Dial Code Off Hook 61 Pause in Speed Dial 61 Do Not Disturb 62 Turn DND On and Off 63 Malicious Call Identification 63 Trace Suspicious Call 63 Extension Mobility 63 Enable Extension Mobility 64 Mobile Connect 64 Enable Mobile Connect 65 Turn Mobile Connect On or Off for All Remote Destinations from Desk Phone 65 Switch Desk Phone Call to Mobile Phone 65 Switch Mobile Call to Desk Phone 66 Hand Off Call from Mobile Phone to Desk Phone 66 Line Status 66 Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 vi Contents REVIEW DRAFT - CISCO CONFIDENTIAL Line Status Indicators 66 Custom Line Filters 67 Add Line Filter 68 Select Active Line Filter 68 Delete Line Filter 69 Duplicate Line Filter 69 Edit Line Filter 69 Rename Line Filter 70 Hunt Groups 70 Sign In and Out of Hunt Group 70 Display Queue Statistics 71 Barge 71 Set Up Barge Alert 71 Add Yourself to Call on Shared Line 72 Enable Privacy on Shared Line 72 Toggle Prompt for Barge 72 Dismiss Barge Alert Prompt Window 73 Call Chaperone 73 Record Chaperoned Call 73 Uniform Resource Identifier Dialing 74 Intelligent Proximity 75 Pair a Mobile Device 75 Mobile Device Autoconnect 76 Switch Connected Mobile Devices 76 Unpair a Mobile Device 76 Answer Mobile Call 76 Decline Mobile Call 76 Place Mobile Call 77 Mobile Audio Playout via Bluetooth 77 Adjust Mobile Device Volume 77 Mobile Contacts and Mobile Call History Sharing 77 Sync Bluetooth Contacts 77 Save Bluetooth Contacts 78 C H A P T E R 8 Advanced Operations 79 Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 vii Contents REVIEW DRAFT - CISCO CONFIDENTIAL Applications 79 View Active Applications 79 Switch to Active Applications 80 Close Active Applications 80 Call Functions 80 81 Agent Greeting 80 Alert Calls Actionable Incoming Call Alert 81 Answer 81 Client Matter Code 81 Forced Authorization Code 82 Secure and Nonsecure Indication Tones 82 Shared Lines 82 Feature Buttons and Softkey 83 Survivable Remote Site Telephony Overview 84 C H A P T E R 9 User Preferences 89 Adjust Phone Screen Brightness 89 Adjust Headset Sidetone 90 Change Ringtone 90 Change Wallpaper 91 Change Font Size 91 Charge Your Mobile Device 92 Phone Services 93 Line Settings 94 C H A P T E R 1 0 Accessories 95 Accessory List 95 View Accessories List 96 View Accessories Details 96 USB Devices 97 Set Up Wideband for Analog Headset 97 Bluetooth Headsets 97 Add Bluetooth Accessory 99 Connect Bluetooth Accessory 99 Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 viii Contents REVIEW DRAFT - CISCO CONFIDENTIAL Turn On Bluetooth 99 Disconnect Bluetooth Accessory 100 Delete Bluetooth Accessory 100 USB Headsets 101 C H A P T E R 1 1 Frequently Asked Questions 103 Why Can't I See All Active Calls on My Phone? 103 How Do I Redirect an Incoming Call? 104 How Do I Silence a Ringing Call If I'm On a Call? 104 How Do I Resume a Call That is On Hold? 104 What Is the Difference Between Buttons on the Left and Those on the Right of the Screen? 105 Why Do Softkeys Keep Changing? 105 What Is the Best Way to Look at Calls When I Have a Shared Line or Multiple Lines? 105 What Should I Do If I Accidentally Press a Button While on a Call? 106 How Do I Check Missed Calls? 106 How Do I Exit from a Running Application? 106 How Do I Connect Two Calls and then Drop from the Line Myself? 107 What Does the Swap Softkey Do? 107 How Do I Cancel a Conference or Transfer After I Start It? 107 How Can I Combine Two Calls Into a Single Conference Call? 108 Why Does My Phone Not Wake Up? 108 What Do Four Rings in Succession Mean? 108 C H A P T E R 1 2 Troubleshooting 109 Missing Alert Calls Button 109 Missing All Calls Button 109 Cannot Sign In to Personal Directory 110 Cannot Access Self Care Portal 110 Security Error Message 110 Report Phone Problems 111 Documentation, Service Requests, and Additional Information 111 C H A P T E R 1 3 Product Safety and Security 113 Safety and Performance Information 113 Power Outage 113 Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 ix Contents REVIEW DRAFT - CISCO CONFIDENTIAL External Devices 113 Bluetooth Wireless Headset Performance 114 Power Information 114 FCC Compliance Statements 114 FCC Part 15.21 Statement 114 FCC RF Radiation Exposure Statement 114 FCC Receivers and Class B Digital Statement 115 Cisco Product Security Overview 115 C H A P T E R 1 4 Warranty 117 Cisco One-Year Limited Hardware Warranty Terms 117 Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 x C H A P T E R 1 Getting Started Accessibility Features, page 1 Cisco IP Phone 8841, page 1 Cisco IP Phone 8851, page 6 Cisco IP Phone 8861, page 10 Power Save and Power Save Plus, page 15 Additional Information, page 16 Accessibility Features The Cisco IP Phones 8841, 8851, and 8861 provide accessibility features for the vision impaired, the blind, and the hearing and mobility impaired. For detailed information about the accessibility features on these phones, see Accessibility Features for the Cisco IP Phone 8841, 8851, and 8861. Draft comment: Need to update link once Accessbility Features Guide doc is posted. You can also find more information about accessibility at this Cisco website:
http://www.cisco.com/web/about/responsibility/accessibility/index.html Cisco IP Phone 8841 The following sections describe attributes of the Cisco IP Phone 8841. Phone Connections Connect your phone to the corporate IP telephony network, using the following diagram. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 1 Buttons and Hardware REVIEW DRAFT - CISCO CONFIDENTIAL Getting Started 1 2 3 4 DC adaptor port (DC48V). AC-to-DC power supply (optional). AC power wall plug (optional). Network port (10/100/1000 SW) connection. IEEE 802.3at power enabled. 5 6 7 8 Access port (10/100/1000 PC) connection. Auxiliary port. Handset connection. Analog headset connection (optional). Buttons and Hardware Your phone provides quick access to your phone lines, features, and call sessions:
Programmable feature buttons (left side): Use to view calls on a line or access features such as Speed Dial or All Calls. (These buttons are also called feature buttons.) Session buttons (right side): Use to perform tasks such as answering a call, resuming a held call, or
(when not being used for an active call) initiating phone functions such as displaying missed calls. Each call on your phone is associated with a session button. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 2 Getting Started REVIEW DRAFT - CISCO CONFIDENTIAL Buttons and Hardware Note If you are using a locale that reads right to left, such as Arabic, the line button and session button locations are swapped. 1 2 Handset light strip Indicates an incoming call (flashing red) or new voice message (steady red). Phone screen Shows information about your phone such as directory number, active call and line status, softkey options, speed dials, placed calls, and phone menu listings. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 3 Buttons and Hardware REVIEW DRAFT - CISCO CONFIDENTIAL Getting Started 3 Programmable feature buttons Depending on how your system administrator sets up the phone, programmable feature buttons (on each side of the phone screen) provide access to:
Phone lines and intercom lines Speed-dial numbers (speed-dial buttons, including the Line Status speed-dial features) Web-based services (for example, a Personal Address Book button) Call features (for example, a Privacy button) Buttons illuminate to indicate status:
Green, steady: Active call or two-way intercom call Green, flashing: Held call Amber, steady: Privacy in use, one-way intercom call, DND active, or logged into Hunt Group Amber, flashing: Incoming call or reverting call Red, steady: Remote line in use (shared line or Line Status) Red, flashing: Remote line on hold 4 5 6 7 8 9 Softkey buttons Depending on how your system administrator sets up the phone, enable softkey options displayed on your phone screen. Navigation cluster and Select button Release Button The Navigation cluster and Select button allows you to scroll through menus, highlight items and select the highlighted item. Ends a connected call or session. Hold/Resume button Places an active call on hold and resumes the held call. Conference button Creates a conference call. Transfer button Transfers a call. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 4 Getting Started REVIEW DRAFT - CISCO CONFIDENTIAL Buttons and Hardware 10 Speakerphone button Toggles the speakerphone on or off. When the speakerphone is on, the button is lit. 11 Mute button Toggles the microphone on or off. When the microphone is muted, the button is lit. 12 Headset button Toggles the headset on or off. When the headset is on, the button is lit. 13 14 Keypad Volume button Allows you to dial phone numbers, enter letters, and select menu items
(by entering the item number). Controls the handset, headset, and speakerphone volume (off hook) and the ringer volume (on hook). 15 Contacts button Opens or closes the Directories menu. Use the Contacts button to access personal and corporate directories. 16 Applications button Opens or closes the Applications menu. Use the Applications button to access call history, user preferences, phone settings, and phone model information. 17 Messages button Autodials your voice messaging system (varies by system). 18 Back button Returns to the previous screen or menu. 19 Handset Phone handset. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 5 Cisco IP Phone 8851 REVIEW DRAFT - CISCO CONFIDENTIAL Getting Started Cisco IP Phone 8851 The following sections describe attributes of the Cisco IP Phone 8851. Phone Connections Connect your phone to the corporate IP telephony network, using the following diagram. 1 2 3 4 DC adaptor port (DC48V). AC-to-DC power supply (optional). AC power wall plug (optional). Network port (10/100/1000 SW) connection. IEEE 802.3at power enabled. 5 6 7 8 Access port (10/100/1000 PC) connection. Auxiliary port. Handset connection. Analog headset connection (optional). Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 6 Getting Started REVIEW DRAFT - CISCO CONFIDENTIAL Buttons and Hardware Note Each USB port supports a maximum of five supported and nonsupported devices that are connected to the phone. Each device connected to the phone is included in the maximum device count. For example, your phone can support five USB devices. Many third-party USB products count as multiple USB devices, for example, a device containing USB hub and headset can count as two USB devices. For more information, see the USB device documentation. Buttons and Hardware Your phone provides quick access to your phone lines, features, and call sessions:
Programmable feature buttons (left side): Use to view calls on a line or access features such as Speed Dial or All Calls. These buttons are also called feature buttons. Session buttons (right side): Use to perform tasks such as answering a call, resuming a held call, or
(when not being used for an active call) initiating phone functions such as displaying missed calls. Each call on your phone is associated with a session button. Note If you are using a locale that reads right to left, such as Arabic, the line button and session button locations are swapped. 1 Handset light strip Indicates an incoming call (flashing red) or new voice message (steady red). Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 7 Buttons and Hardware REVIEW DRAFT - CISCO CONFIDENTIAL Getting Started 2 3 4 5 6 7 8 Phone screen Shows information about your phone such as directory number, active call and line status, softkey options, speed dials, placed calls, and phone menu listings. Programmable feature buttons Depending on how your system administrator sets up the phone, programmable feature buttons (on each side of the phone screen) provide access to:
Phone lines and intercom lines Speed-dial numbers (speed-dial buttons, including the Line Status speed-dial features) Web-based services (for example, a Personal Address Book button) Call features (for example, a Privacy button) Buttons illuminate to indicate status:
Green, steady: Active call or two-way intercom call Green, flashing: Held call Amber, steady: Privacy in use, one-way intercom call, DND active, or logged into Hunt Group Amber, flashing: Incoming call or reverting call Red, steady: Remote line in use (shared line or Line Status) Red, flashing: Remote line on hold Softkey buttons Depending on how your system administrator sets up the phone, enable softkey options displayed on your phone screen. Navigation cluster and Select button Release Button The Navigation cluster and Select button allows you to scroll through menus, highlight items and select the highlighted item. Ends a connected call or session. Hold/Resume button Places an active call on hold and resumes the held call. Conference button Creates a conference call. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 8 Getting Started REVIEW DRAFT - CISCO CONFIDENTIAL Buttons and Hardware 9 Transfer button Transfers a call. 10 Speakerphone button Toggles the speakerphone on or off. When the speakerphone is on, the button is lit. 11 Mute button Toggles the microphone on or off. When the microphone is muted, the button is lit. 12 Headset button Toggles the headset on or off. When the headset is on, the button is lit. 13 14 Keypad Volume button Allows you to dial phone numbers, enter letters, and select menu items
(by entering the item number). Controls the handset, headset, and speakerphone volume (off hook) and the ringer volume (on hook). 15 Contacts button Opens or closes the Directories menu. Use the Contacts button to access personal and corporate directories. 16 Applications button Opens or closes the Applications menu. Use the Applications button to access call history, user preferences, phone settings, and phone model information. 17 Messages button Autodials your voice messaging system (varies by system). 18 Back button Returns to the previous screen or menu. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 9 Cisco IP Phone 8861 REVIEW DRAFT - CISCO CONFIDENTIAL Getting Started 19 Handset Phone handset. Cisco IP Phone 8861 The following sections describe attributes of the Cisco IP Phone 8861. Phone Connections Connect your phone to the corporate IP telephony network, using the following diagram. Draft comment: image will be updated to display Cisco IP Phones 8841, 8851, and 8861 Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 10 Getting Started REVIEW DRAFT - CISCO CONFIDENTIAL Phone Connections 1 2 3 4 DC adaptor port (DC48V). AC-to-DC power supply (optional). AC power wall plug (optional). Network port (10/100/1000 SW) connection. IEEE 802.3at power enabled. 5 6 7 8 Access port (10/100/1000 PC) connection. Auxiliary port. Handset connection. Analog headset connection (optional). Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 11 Buttons and Hardware REVIEW DRAFT - CISCO CONFIDENTIAL Getting Started Note Each USB port supports the connection of up to five supported and nonsupported devices. Each device connected to the phone is included in the maximum device count. For example, your phone can support five USB devices (such as four standard USB devices and one hub) on the side port and five additional standard USB devices on the back port. Many third-party USB products count as multiple USB devices, for example, a device containing USB hub and headset can count as two USB devices. For more information, see the USB device documentation. Buttons and Hardware Your phone provides quick access to your phone lines, features, and call sessions:
Use the feature buttons (on the left) to view calls on a line or access features such as Speed Dial or All Calls. Use the call session buttons (on the right) to perform tasks such as making a call, answering a call, or resuming a held call. Each call on your phone is associated with a session button. Note If you are using a locale that reads right to left, such as Arabic, the line button and session button locations are swapped. 1 Handset light strip Indicates an incoming call (flashing red) or new voice message (steady red). Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 12 Getting Started REVIEW DRAFT - CISCO CONFIDENTIAL Buttons and Hardware 2 3 4 5 6 7 8 Phone screen Shows information about your phone such as directory number, active call and line status, softkey options, speed dials, placed calls, and phone menu listings. Programmable feature buttons Depending on how your system administrator sets up the phone, programmable feature buttons (on each side of the phone screen) provide access to:
Phone lines and intercom lines Speed-dial numbers (speed-dial buttons, including the Line Status speed-dial features) Web-based services (for example, a Personal Address Book button) Call features (for example, a Privacy button) Buttons illuminate to indicate status:
Green, steady: Active call or two-way intercom call Green, flashing: Held call Amber, steady: Privacy in use, one-way intercom call, DND active, or logged into Hunt Group Amber, flashing: Incoming call or reverting call Red, steady: Remote line in use (shared line or Line Status) Red, flashing: Remote line on hold Softkey buttons Depending on how your system administrator sets up the phone, enable softkey options displayed on your phone screen. Navigation cluster and Select button Release Button The Navigation cluster and Select button allows you to scroll through menus, highlight items and select the highlighted item. Ends a connected call or session. Hold/Resume button Places an active call on hold and resumes the held call. Conference button Creates a conference call. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 13 Buttons and Hardware REVIEW DRAFT - CISCO CONFIDENTIAL Getting Started 9 Transfer button Transfers a call. 10 Speakerphone button Toggles the speakerphone on or off. When the speakerphone is on, the button is lit. 11 Mute button Toggles the microphone on or off. When the microphone is muted, the button is lit. 12 Headset button Toggles the headset on or off. When the headset is on, the button is lit. 13 14 Keypad Volume button Allows you to dial phone numbers, enter letters, and select menu items
(by entering the item number). Controls the handset, headset, and speakerphone volume (off hook) and the ringer volume (on hook). 15 Contacts button Opens or closes the Directories menu. Use the Contacts button to access personal and corporate directories. 16 Applications button Opens or closes the Applications menu. Use the Applications button to access call history, user preferences, phone settings, and phone model information. 17 Messages button Autodials your voice messaging system (varies by system). 18 Back button Returns to the previous screen or menu. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 14 Getting Started REVIEW DRAFT - CISCO CONFIDENTIAL Power Save and Power Save Plus 19 Handset Phone handset. Power Save and Power Save Plus There are two levels of energy-saving modes that your system administrator can set up:
Power SaveThe phone display goes blank when not in use for a period of time, reducing the power requirements. Power Save PlusThe phone display goes blank, turning the phone off and on at predetermined times. The power to the phone is significantly reduced. Power Save Depending on how your system administrator set up your phone, the phone display may go into a power-save mode (the phone screen appears blank and the Select button is lit white). To turn on the phone display, press any button, touch the blank phone screen, or pick up the handset. Power Save Plus Your Cisco IP Phone supports the Cisco EnergyWise (EW) program, also known as Power Save Plus. Your system administrator sets up sleep (power down) and wake (power up) times for your phone to save energy. If your phone goes into the Power Save Plus mode, the Select button is lit white. Ten minutes before the scheduled sleep time, the Select button lights up and you receive a message that your phone will power off at a specific time. If enabled by your system administrator, you also hear your ringtone play. The ringtone plays according to the following schedule:
At 10 minutes before power off, the ringtone plays four times At 7 minutes before power off, the ringtone plays four times At 4 minutes before power off, the ringtone plays four times At 30 seconds before power off, the ring tone plays 15 times or until the phone powers off If your phone is inactive (idle) at the sleep time, you see a message to remind you that your phone is about to power down. To keep the phone active, you need to press OK in the message or any key on the phone. If you do not press the button or any key, your phone powers down. If your phone is active (for example, on a call), your phone waits until it has been inactive for a period of time before telling you of the pending power shutdown. Before the shutdown happens, you see a message to remind you that your phone is about to power off. After your phone goes to sleep, press Select to wake up your phone. After the phone is inactive for a period of time, a message displays to alert you that the phone is about to power down. At the configured wake time, your phone powers up. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 15 Additional Information REVIEW DRAFT - CISCO CONFIDENTIAL Getting Started Wake and sleep times are also linked to the configured days that you normally work. If your requirements change (for example, your work hours or work days change), contact your system administrator to have your phone reconfigured. For more information about EnergyWise and your phone, contact your system administrator. Additional Information You can access the Cisco website at this URL: http://www.cisco.com/
Within the Cisco website, you can find the following information:
Cisco IP Phone 8841, 8851, and 8861 quick reference cards, quick start guides, and end-user guides:
http://rtp-aspw-ccms1.cisco.com/astoria/_id_00000013UKF720YZ_CISCO!supkumar#
Licensing information:
http://rtp-aspw-ccms1.cisco.com/astoria/_id_00000013UKF720YZ_CISCO!supkumar#
Cisco international websites:
Allows access to international Cisco websites from www.cisco.com by clicking the Worldwide [change]
link at the top of the web page. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 16 C H A P T E R 2 Phone Setup Connect Footstand, page 17 Adjust Handset Rest, page 18 Secure Phone with Cable Lock, page 18 Connect Footstand If your phone is placed on a table or desk, connect the footstand to the back of the phone. Your phone includes an adjustable footstand. When placing the phone on a desktop surface, you can adjust the tilt height to several different angles 35 degrees to 50 degrees. Note Adjusting the footstand to the required angle may require more force than you expect. Procedure Step 1 Step 2 Insert the connectors into the slots provided. Press the footstand until the connectors snap into place. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 17 Adjust Handset Rest REVIEW DRAFT - CISCO CONFIDENTIAL Phone Setup Adjust Handset Rest If your phone is wall-mounted, you may need to adjust the handset rest to ensure that the receiver does not slip out of the cradle. Procedure Step 1 Remove the handset from the cradle and pull the plastic tab from the handset rest. Step 2 Rotate the tab 180 degrees. Step 3 Hold the tab between two fingers, with the corner notches facing you. Step 4 Line up the tab with the slot in the cradle and press the tab evenly into the slot. An extension protrudes from the top of the rotated tab. Step 5 Return the handset to the handset rest. Secure Phone with Cable Lock You can secure the phone to a desktop by using a laptop cable lock. The lock connects to the antitheft security connector on the back of the phone and the cable can be secured to a desktop. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 18 Phone Setup REVIEW DRAFT - CISCO CONFIDENTIAL Secure Phone with Cable Lock The security slot can accommodate a lock up to 20 mm wide. Compatible laptop cable locks include the Kensington laptop cable lock and laptop cable locks from other manufacturers that can fit into the security slot on the back of the phone. Procedure Step 1 Wrap the looped end of the cable lock and wrap it around object to which you want to secure your phone. Step 2 Step 3 Unlock the cable lock. Pass the lock through the looped end of the cable. Note There are two kinds of cable locks: keyed and combination. Depending on what type of lock you have, unlock it by using the key or the correct combination. Press and hold the locking button to align the locking teeth. Insert the cable lock into the lock slot of your phone and release the locking button. Step 4 Step 5 Step 6 Lock the cable lock. Note For keyed locks, turn the key 90 degrees in the clockwise direction and pull the key out of the lock. For combination locks, rotate the lock 90 degrees and then scramble the combination. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 19 Secure Phone with Cable Lock REVIEW DRAFT - CISCO CONFIDENTIAL Phone Setup Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 20 C H A P T E R 3 Basic Operations Clean Phone Display, page 21 Make Calls, page 22 Navigate and Select Items, page 24 View All Calls on Phone, page 25 Answer Calls, page 25 Automatically Answer Calls, page 29 Respond to Call Waiting Notification, page 30 Manage Calls, page 30 Call Forward, page 32 Mute Phone, page 33 Hold Calls, page 33 Set Up Call Back Notification, page 34 Call Park, page 34 Manage Intercom Calls, page 37 View Phone Information, page 38 Sign In to Cisco Unified Communications Self Care Portal, page 39 Clean Phone Display When the phone is in sleep mode, the Select button is not lit. You can clean the screen when the phone is in this condition, as long as you know that the phone will remain asleep until after you finish cleaning. If the phone is likely to wake up during cleaning, wake it up or wait until it is awake before following the instructions. Caution Use only a soft, dry cloth to wipe the phone display. Do not use any liquids or powders on the phone because they can contaminate phone components and cause failures. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 21 Make Calls Basic Operations REVIEW DRAFT - CISCO CONFIDENTIAL Procedure Press Select. Step 1 Step 2 Wipe the screen with a soft, dry cloth. Step 3 After cleaning, press Select again. Make Calls Predial Number You can dial a number while your phone is on-hook (without hearing dial tone); this dialing action is called predial. Procedure Step 1 Enter a number using the keypad. Step 2 Go off-hook using one of the following actions:
Lift the handset. Draft comment: BigEasy Design team: Please confirm if lifting the handset will dial the number - it does not work in the proto. Press Call. Press Handset
. Press Speakerphone
. Place Call Using Speakerphone Procedure Press Speakerphone Step 1 Step 2 Enter a number. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 22 Basic Operations REVIEW DRAFT - CISCO CONFIDENTIAL Place Call Using Headset Place Call Using Headset Procedure Press New Call. Step 1 Step 2 Ensure the headset button is lit. If the headset button is not lit, press Headset Step 3 Enter a number. Release Call and Start Another Call When you are on an active call or dialing, and want to release the call, the following actions occur:
The active call ends The phone provides dial tone The New Call displays Procedure Step 1 When you are on an active call or while dialing, press Cancel. Step 2 Enter the required number and press Call. Dial International Number Plus Dialing allows you to press and hold the star (*) key for at least 1 second to insert a plus (+) sign as the first digit in a phone number for international dialing. The plus sign applies only for on-hook or off-hook calling. When you see phone numbers with the + sign in them, you can select and dial the entry without having to add digits for international calls. Procedure Step 1 Press and hold star (*) for at least 1 second. The plus (+) sign displays as the first digit in the phone number. The corresponding tone stops to indicate that the * has changed to a + sign. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 23 Redial Number Basic Operations REVIEW DRAFT - CISCO CONFIDENTIAL Step 2 Dial the number. Redial Number Redial allows you to call the most recently dialed phone number. Procedure Step 1 To place a call from any phone line, press Redial. Step 2 To place the call on a specific phone line, select the line to obtain dial tone and press Redial. Navigate and Select Items Task Scroll to highlight an item. Select an item by number. Action Press the Navigation cluster and Select button. Example Highlight a call from the missed call list. Press the corresponding number on the keypad. Press 2 to select the second item in the Applications menu. Select an item using the Select button. Press Select at the center of the Navigation cluster and Select button. Highlight the Settings application and press Select. Navigate to a submenu.
(A right arrow (>) next to the menu item indicates that a submenu exists.) Highlight the menu item and press the item number on the keypad. Or press the Navigation cluster and Select button. Highlight the Network Setup menu, then press 1 to open the submenu. Select a line to use a calling feature
(when the line is idle). Press the line button. Indicators of your line selection include:
The selected line is displayed on the phone screen header. Color of the icon (on the line label) changes to blue. Press the line button and then press Forward All to forward calls on that line. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 24 Basic Operations REVIEW DRAFT - CISCO CONFIDENTIAL View All Calls on Phone Task Select a line to use a calling feature
(when the line has one or more active calls). Action Press the line button. Indicators of your line selection include:
The selected line is displayed on the phone screen header. Color of the icon (on the line label) changes to blue. Example Press the line button twice and then press Forward All to forward calls on that line. View All Calls on Phone All Calls allows you to view a list, sorted in chronological order (oldest first), of all active calls on all of your phone lines. You see the normal phone calls as well as shared line, barged calls, and conference calls. You use this feature if you have multiple lines or if you share lines with other users. With the All Calls view:
All active calls display on one place, making it easy to view and interact with calls on any line. When you lift the handset, the phone selects your primary line, which helps prevent inadvertent use of a shared line for dialing. You can press the flashing amber session button to answer a ringing call on any line. You do not need to first select the line with the ringing call before answering it. Your system administrator sets up the All Calls button depending on your call-handling needs and work environment. The All Calls button is the session key with an associated icon missed a call. Press the (icon) to view the call history information for the missed call. Your system administrator can also set up your primary line to automatically display all calls. Your system administrator can also set up your phone so that after a call completes, the primary line with the All Calls view displays. When the icon changes to
, you have Procedure Step 1 To view all calls, press All Calls. Step 2 If you do not see the All Calls button, press Primary Line. Answer Calls Answer allows you to answer the oldest call that is available on all line appearances on your phone, including Hold Reversion and Park Reversion calls that are in an alerting state. Incoming calls always have priority over Held or Park Reversion calls. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 25 Answer Oldest Call First Basic Operations REVIEW DRAFT - CISCO CONFIDENTIAL Your system administrator sets up the Answer button depending on your call-handling needs and work environment. This feature is typically set up for users who have multiple lines. When you get a call, you see a notification window on the phone screen, called a call toast. The call toast remains visible for a preset amount of time. If an incoming call has been call forwarded from another phone, you may see additional information in the call toast to identify that the call has been forwarded. If an incoming call has been call forwarded from another phone, you may see additional information to identify that the call has been forwarded. Your system administrator controls the amount of additional information that is displayed. Additional information can identify the person who forwarded the call to you and the caller information. For more information, contact your system administrator. Answer Oldest Call First Answer allows you to answer the oldest call that is available on all line appearances on your phone, including Hold Reversion and Park Reversion calls that are in an alerting state. Incoming calls always have priority over Held or Park Reversion calls. Your system administrator sets up the Answer button depending on your call-handling needs and work environment. Typically, the Answer is set up if you have multiple lines. When you get a call, you see a notification window on the phone screen, called a call toast. The call toast remains visible for a preset amount of time. Your system administrator sets up the default time. If an incoming call has been call forwarded from another phone, you may see additional information in the call toast to identify that the call has been forwarded. Your system administrator controls the amount of additional information displayed. Additional information can identify the person who forwarded the call to you and the caller information. Procedure To answer the oldest incoming call first, press Answer. Call Pickup allows you to answer a call that is ringing on a coworkers phone by redirecting the call to your phone. Your system administrator sets up call groups and can assign you to one or more call groups. Your system administrator also sets up the Call Pickup softkeys depending on your call-handling needs and work environment. You might use Call Pickup if you share call-handling tasks with coworkers. There are three ways you can pick up a call:
Pickup Allows you to answer a call that is ringing on another phone within your call pickup group. If multiple calls are available for pick up, your phone picks up the oldest call first (the call that has been ringing for the longest time). Call Pickup Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 26 Basic Operations REVIEW DRAFT - CISCO CONFIDENTIAL Answer Call Using PickUp Group Pickup Allows you to answer a call on a phone that is outside your call pickup group by:
Using a group pickup number (provided by your system administrator). Dialing the number of the ringing phone. Other Pickup Allows you to answer a call that is ringing on another phone within in your call pickup group or in an associated call pickup group. You can also monitor and pick up ringing calls using Line Status indicators if your system administrator has set up Line Status indicators on speed-dial buttons for you. Line Status indicators allow you to see if a line associated with a speed-dial button is idle, in-use, in a Do Not Disturb state, or ringing. Related Topics Line Status Indicators, on page 66 Answer Call Using PickUp Call PickUp allows you to answer a call ringing on a coworkers phone by redirecting the call to your phone. You might use Call PickUp if you share call-handling tasks with coworkers. There are three ways you can pick up a call:
PickUp: Allows you to answer a call ringing on another phone within your call pickup group. If multiple calls are available for pick up, your phone picks up the oldest call first (the call that has been ringing for the longest time). Group PickUp: Allows you to answer a call on a phone that is outside your call pickup group by:
Using a group pickup number (provided by your system administrator). Dialing the number of the ringing phone. Other PickUp: Allows you to answer a call ringing on another phone within in your call pickup group or in an associated call pickup group. Your system administrator sets up your call pickup group and your call pickup softkeys, depending on your call-handling needs and work environment. You can also monitor and pick up ringing calls using Line Status indicators if your system administrator has set up Line Status indicators on speed-dial buttons for you. Line Status indicators allow you to see if a line that is associated with a speed-dial button is idle, in-use, in a Do Not Disturb state, or ringing. Procedure Step 1 Perform one of the following actions:
Press PickUp to transfer a ringing call within your pickup group to your phone. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 27 Answer Call Using Group PickUp and Phone Number Basic Operations REVIEW DRAFT - CISCO CONFIDENTIAL If you have multiple lines and want to pick up the call on a nonprimary line, first press the desired line button, then press PickUp. If your phone supports autopickup, you are connected to the call. Step 2 If the call rings, press Answer to connect to the call. Answer Call Using Group PickUp and Phone Number Procedure Step 1 Perform one of the following actions:
Press Group PickUp. If you have multiple lines and want to pick up the call on a nonprimary line, first press the desired line button, and then press Group PickUp. Step 2 Enter the number of the phone line with the call that you want to pick up. For example, if the call is ringing on line 12345, enter 12345. If your phone supports autopickup, you are now connected to the call. Step 3 If the call rings, press Answer to connect to the call. Answer Call Using Group PickUp and Group PickUp Number Procedure Step 1 Perform one of the following actions:
Press Group PickUp to answer a call on a phone outside your pickup group. If you have multiple lines and want to pick up the call on another line, first press the desired line button, then press Group PickUp. Step 2 Enter the group pickup number. If your phone supports autopickup, you are now connected to the call. Step 3 If the call rings, press Answer to connect to the call. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 28 Basic Operations REVIEW DRAFT - CISCO CONFIDENTIAL Answer Call Using Other PickUp Answer Call Using Other PickUp Procedure Step 1 Press OPickUp to answer a call in your pickup group or in an associated group to your phone. If your phone supports autopickup, you are now connected to the call. Step 2 If the call rings, press Answer to connect to the call. Automatically Answer Calls Incoming calls can be answered automatically by your phone after one ring. Your administrator sets up the Auto Answer feature to work with either your speakerphone or headset. For more information, contact your administrator. Procedure Step 1 When your phone is set up to autoanswer calls using your headset, a) To answer calls automatically with a headset, prepare your phone in the following way:
Ensure that your headset is connected to the phone. Ensure that the headset button When you get a call, the call answers automatically and you interact with the caller using the headset. is illuminated. b) To end calls or make calls, use the buttons and softkeys. Do not use the headset button c) If you do not want calls to automatically answer on your headset, press the headset button the headset and use the handset or speakerphone to make and answer calls. to turn off Step 2 When your phone is set up to autoanswer calls using the speakerphone, a) To answer calls automatically on the speakerphone, prepare your phone in the following way:
Ensure that the headset button Leave the handset in the cradle. When you get a call, the call answers automatically and you interact with the caller using the speakerphone. is not illuminated. b) If you do not want calls to answer automatically on your speakerphone, press the headset button make and answer calls using a headset or the handset. to Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 29 Respond to Call Waiting Notification Basic Operations REVIEW DRAFT - CISCO CONFIDENTIAL Respond to Call Waiting Notification Call Waiting provides the following to notify you that a new call is ringing on your phone when you are talking on another call:
Call Waiting tone (single beep) An amber flashing line button This feature is configured by the administrator. Procedure Step 2 Step 1 To answer the ringing call, press the flashing amber session button or press Answer to answer the call. You can also scroll to the call and press Select to answer it. Your phone puts the original call on hold automatically and connects the ringing call. If the call is on a different line, you must first press the line button or All Calls, if available, to display the ringing session and then answer the call. If the call is on the same line and not visible, as there are many calls, then you must scroll to display the sessions. If a programmable feature button is set up by your system administrator to answer calls, you can press the feature button to answer a ringing call, regardless of the line of the call or the line that is currently visible. The phone automatically switches the line to display the call. Step 3 Step 4 Manage Calls Divert Call Divert allows you to send an active or ringing call to your voicemail system or to a predetermined phone number. For more information, contact your system administrator. You can silence the incoming (ringing) call. Press Volume down once, then let the incoming call go to the target number (voicemail or predetermined number set up the system administrator). Procedure Step 1 To redirect an incoming (ringing) call while on another call, highlight the incoming call, then press Divert. Otherwise, press Divert to redirect the current, active call. Step 2 To redirect an incoming call while not on a call, press Divert. Step 3 To redirect a held call, first resume the call and then press Divert. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 30 Basic Operations REVIEW DRAFT - CISCO CONFIDENTIAL Transfer Call to Another Number Transfer Call to Another Number Transfer allows you to redirect a connected call from your phone to another number. You can redirect a single call to another number that you specify. You can connect two calls to each other (without remaining on the line yourself). Procedure Press Transfer Step 1 Verify that you are on an active call (not on hold). Step 2 Step 3 Enter the transfer recipients phone number or press a speed-dial button. Step 4 Wait for the recipient to answer or skip to Step 5 while the call is ringing. Step 5
. Press Transfer again. Toggle Between Calls Before Completing Transfer After you connect to the transfer recipient, but before you transfer a call to this party, you can press Swap to toggle between the two calls. This allows you to consult privately with the party on each call before you complete the transfer. Procedure Step 1 Call a new conference participant, but do not add the participant to the conference. Step 2 Press Swap to toggle between the participant and the conference. Monitor and Record Calls Monitoring and Recording allows you to monitor and record calls if desired. Your system administrator enables this feature, which can be set up for automatic recording of all calls or recording of individual calls, when required. Procedure To start or stop recording, press Record on your phone. You may hear notification tones while you monitor and record calls. By default, the person who monitors the call and records it (if also configured) does not hear the notification tones. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 31 REVIEW DRAFT - CISCO CONFIDENTIAL Basic Operations Call Forward Call Forward Call Forward allows you to forward calls from any line on your phone to another number. There are two types of call-forwarding features that your system administrator may set up on your phone:
Unconditional call forwarding (Call Forward All)Applies to all calls that you receive. You can set up Call Forward All directly on your phone for any line. To set up Call Forward All remotely, go to the Self Care Portal. Conditional call forwarding (Call Forward No Answer, Call Forward Busy, Call Forward No Coverage)Applies to certain calls that you receive, according to conditions, and is set up from the Self Care Portal. When forwarding calls from your phone:
Enter the call forward target number exactly as you would dial it from your phone. For example, enter an access code or the area code, if necessary. Call forward is phone-line specific. If a call reaches you on a line where call forwarding is not enabled, the call rings as usual. Your system administrator can set up other call-forward options that do the following:
Allow calls placed from the call forward target number to your phone to ring through, rather than be forwarded. Prevent you from creating a call-forward loop or exceeding the maximum number of links in a call forwarding chain. Forward All Calls Procedure Step 1 On any idle line from which you want to forward your calls, press Forward All. Step 2 Enter a phone number, or select an entry from the Call History list. Depending on how your voicemail system is set up, you may be able to press Messages to forward all calls to voicemail. Visual confirmation displays for a few seconds to confirm the number to which your calls will be forwarded. Step 3 To verify that your calls are forwarded, look for:
icon in the line label. A Forward All The forwarding information in the header. Step 4 To cancel call forwarding, press Forward Off. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 32 REVIEW DRAFT - CISCO CONFIDENTIAL Mute Phone Basic Operations Mute Phone Mute allows you to block audio input for your handset, headset, and speakerphone, so that you can hear other parties on the call but they cannot hear you. Procedure Step 1 Step 2 Press Mute to turn Mute on. Press Mute again to turn Mute off. Hold Calls Hold allows you to put an active call into a held state. Your phone allows one active call at a time; other calls are put on hold. Hold works with your phone handset as well as with USB headsets. Procedure You can put a call on hold by pressing Hold. Swap Between Active and Held Calls Use the line buttons to swap between holding and connected calls. Procedure If you have a held call and an active call, press the line button for the held call to resume that call and place the other call on hold automatically. Put Call on Hold by Answering New Call If you are already on a call and receive a new call, answering the new call puts the first call on hold automatically. Procedure Press the flashing amber Line button. Step 1 Step 2 Navigate to the new call using the Navigation cluster and Select button and either press Answer or Select. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 33 Respond to Hold Reversion Notification Basic Operations REVIEW DRAFT - CISCO CONFIDENTIAL Respond to Hold Reversion Notification Hold Reversion notifies you when a call is left on hold. A Hold Reversion notification is similar to a new call notification and includes these cues:
Single ring, repeating at intervals Flashing amber line button Flashing message indicator on the handset Visual notification on the phone screen Procedure Press the flashing amber line button or Answer to resume the held call. Determine If Shared Line Is On Hold If a call on a shared line has been put on hold remotely by another user, a pulsing red line button and the Hold icon are displayed. Remote Hold When you place a call on hold while using a shared line, the line button pulses green and the phone displays the Hold the Remote Hold icon. icon. When another phone places a call on hold, the line button pulses red and the phone displays Set Up Call Back Notification Procedure Step 1 Step 2 Step 3 Press Callback while listening to the busy tone or ring sound. Press Exit to exit the confirmation screen. Press Call to place the call again. Call Park Call Park allows you to use your phone to park (temporarily store) a call, which you can then retrieve from another phone (such as a phone at a coworkers desk or in a conference room). Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 34 Basic Operations REVIEW DRAFT - CISCO CONFIDENTIAL Park and Retrieve Call Using Call Park There are two ways you can park a call:
Park Allows you to park an active call that you answered on your phone, and retrieve it using another phone in the Cisco Unified Communications Manager system. Directed Call Park Allows you to park and retrieve an active call in two different ways:
Assisted Directed Call Park: Allows you to park an active call using a feature button, which your system administrator sets up as a speed-dial line. With this type of directed call, you can monitor the status of the line (in-use, idle, or Do Not Disturb) using Line Status indicators. Manual Directed Call Park: Allows you to park an active call by transferring it to a Directed Call number, which your system administrator sets up. You retrieve the call at another phone by dialing a park retrieval prefix number (provided by your system administrator) and then dialing the Directed Call number you used to park the call. Your system administrator sets up either the Directed Call Park or the Park feature on your phone, but not both. Related Topics Line Status, on page 66 Park and Retrieve Call Using Call Park Procedure Step 1 During a call, press Park, and then hang up. Your phone displays the number where the system parked the call. The parked call is put on hold, and you can press Resume to resume the call on your phone. From any other Cisco IP Phone in your network, enter the number where the call is parked to retrieve the call. If you do not retrieve the call within a certain amount of time (set by your system administrator) you receive an alert tone, at which time you can:
Step 2 Step 3 Press Answer to answer the call on your phone. Retrieve the call from another phone. If you fail to retrieve or answer the call within a specified amount of time, the call is redirected to another destination (set up by your system administrator), such as voicemail. If the call gets redirected, it can no longer be retrieved by using Call Park. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 35 Park Call Using Assisted Directed Call Park Basic Operations REVIEW DRAFT - CISCO CONFIDENTIAL Park Call Using Assisted Directed Call Park If you fail to retrieve or resume the call within a specified amount of time, the call is directed to another destination (set up by your system administrator), such as voicemail. If the call gets redirected, it can no longer be retrieved by using Call Park. Procedure Step 1 During a call, press Directed Call Park on a line that displays an idle Line Status indicator. Step 2 Retrieve the call from any other Cisco IP Phone in your network as follows:
a) Enter the park retrieval prefix. b) Dial the Directed Call number. If you do not retrieve the call within the time that your system administrator has set, you receive an alert tone. At that time, you can:
Step 3 Press Resume to resume the call on your phone. Retrieve the call from another phone. Park Call Using Manual Directed Call Park Procedure Step 1 During a call, press Transfer Step 2 Enter the Directed Call number where you will park the call. Step 3 Step 4 Retrieve the call from any other Cisco IP Phone in your network as follows:
Press Transfer again to finish parking the call and then hang up. a) Enter the park retrieval prefix. b) Dial the Directed Call number. If you do not retrieve the call within the time that your system administrator has set, you receive an alert tone. At that time, you can:
Step 5 Press Resume to resume the call on your phone. Retrieve the call from another phone. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 36 Basic Operations REVIEW DRAFT - CISCO CONFIDENTIAL Manage Intercom Calls Manage Intercom Calls Intercom allows you to place and receive one-way calls using a dedicated or dialable intercom line. When you place an intercom call, the recipients phone autoanswers with mute activated (whisper mode) and broadcasts your message through the recipients speakerphone, headset, or handset, if one of these devices is active. After receiving the intercom call, the recipient can initiate two-way audio (connected mode) to allow for further conversation. Place Dedicated Intercom Call Intercom allows you to place and receive one-way calls using a dedicated or dialable intercom line. When you place an intercom call, the recipient phone autoanswers with mute activated (whisper mode) and broadcasts your message through the recipients speakerphone, headset, or handset, if one of these devices is active. After receiving the intercom call, the recipient can initiate two-way audio (connected mode) to allow for further conversation. Procedure Step 1 Press Intercom. Note Your phone enters whisper mode until the recipient accepts the intercom call. If you are on an active call, that call is placed on hold. Step 2 Listen for the intercom alert tone, then begin speaking. Step 3 Press Intercom to end the call. Place Dialable Intercom Call Intercom allows you to place and receive one-way calls using a dedicated or dialable intercom line. When you place an intercom call, the recipients phone autoanswers with mute activated (whisper mode) and broadcasts your message through the recipients speakerphone, headset, or handset, if one of these devices is active. After receiving the intercom call, the recipient can initiate two-way audio (connected mode) to allow for further conversation. Procedure Press Intercom. Step 1 Step 2 Enter the intercom code. Note Your phone enters whisper mode until the recipient accepts the intercom call. If you are on an active call, that call is placed on hold. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 37 Receive Intercom Call Basic Operations REVIEW DRAFT - CISCO CONFIDENTIAL Step 3 Listen for the intercom alert tone, then begin speaking. Step 4 Press Intercom to end the call. Receive Intercom Call Intercom allows you to place and receive one-way calls using a dedicated or dialable intercom line. After receiving the intercom call, the recipient can initiate two-way audio (connected mode) to allow for further conversation. Procedure Step 1 When an intercom call comes to your phone, you receive a message on your phone screen, an audible alert, and your phone answers the intercom call with mute activated. You can handle the intercom call in one of these ways:
Listen to the intercom caller in whisper mode. Any current call activity you are already engaged in continues simultaneously. In whisper mode, the intercom caller cannot hear you. Press Intercom to switch to connected mode. In connected mode, you can speak to the intercom caller. Step 2 Press Intercom to end the call. View Phone Information Phone Information allows you to view the following model information for your phone:
Model Number MAC Address Active Load ID IP Address Active Server Stand-by-Server Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 38 Basic Operations REVIEW DRAFT - CISCO CONFIDENTIAL Sign In to Cisco Unified Communications Self Care Portal Procedure Step 1 Step 2 Step 3 Press Applications Select Phone Information. Press Exit to return to the Applications screen. Sign In to Cisco Unified Communications Self Care Portal Your phone is a network device that can share information with other network devices in your company, including your personal computer. You can use your computer to sign in to the Cisco Unified Communications Self Care Portal, where you can control features, settings, and services for your phone. For example, you can manage your phone display language, set up services, add entries to your personal address book, and set up speed-dial codes. Before you can access any of your options, such as Speed Dial or Personal Address Book, you must sign in. When you are finished using portal, you must sign out. In some cases, you can access the Cisco Unified Communications Self Care Portal without having to sign in. For more information, contact your system administrator. For assistance in using the portal, see the Cisco Unified Communications Self Care Portal User Guide, located at http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_user_guide_list.html. Procedure Step 1 Obtain the portal URL, user ID, and default password from your system administrator. Typically, the portal URL is http://<ip_address or hostname>/ucmuser. If prompted to accept security settings, select Yes or Install Certificate. Step 2 Open a web browser on your computer and enter the URL. Step 3 Step 4 Enter your user ID in the Username field. Step 5 Enter your password in the Password field. Step 6 Step 7 To sign out, select Logout. Select Login. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 39 Sign In to Cisco Unified Communications Self Care Portal REVIEW DRAFT - CISCO CONFIDENTIAL Basic Operations Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 40 C H A P T E R 4 Contacts Corporate Directory, page 41 Personal Directory, page 42 Fast Dial, page 45 Fast-Dial Codes with Personal Directory, page 45 Cisco WebDialer, page 47 Corporate Directory The Corporate Directory menu contains corporate contacts that you can access on your phone. Your system administrator sets up and maintains the directory. Search and Dial Contact Procedure Press Contacts Step 1 Step 2 Use the Navigation cluster and Select button to scroll and select Corporate Directory. Step 3 Select one or all of these search criteria to search for a coworker:
. First Name Last Name Step 4 Enter the search criteria information, press Submit, and select a contact. Step 5 To dial, perform one of these actions:
Press Call. Press Select. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 41 Search and Dial Contact While On Call REVIEW DRAFT - CISCO CONFIDENTIAL Contacts From the keypad, press the number that displays in the upper right corner of the contact label. Press Speakerphone Press Headset Pick up the handset. Search and Dial Contact While On Call Procedure Press Contacts Step 1 Step 2 Use the Navigation cluster and Select button to scroll and select Corporate Directory. Step 3 Select one or both of these search criteria to search for a coworker:
. First Name Last Name Step 4 Enter the search criteria information and press Search . Step 5 Press Call. The phone puts the existing call on hold and makes the new call. Personal Directory The personal directory contains a list of your personal contacts. You can assign fast-dial codes to your personal directory entries for fast-dialing. You can set up your personal directory from your phone or from the Cisco Unified Communications Self Care Portal. Use your phone to assign fast-dial codes to the directory entries. For more information, see the Cisco Unified Communications Self Care Portal User Guide, located at http://www.cisco.com/en/US/products/
sw/voicesw/ps556/products_user_guide_list.html. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 42 Contacts REVIEW DRAFT - CISCO CONFIDENTIAL Sign In and Out of Personal Directory Sign In and Out of Personal Directory Procedure Step 1 Press Contacts Select Personal Directory. Step 2 Step 3 Enter the user ID and PIN, and press Submit. Step 4 Select Log Out, press Select, and then press OK. Add Personal Directory Entry from Phone Procedure
. Step 1 Step 2 Step 3 Press Contacts Sign in to Personal Directory. Select Personal Address Book. The Search for an entry screen displays. Press Submit. Press New. You may need to press More first. Step 4 Step 5 Step 6 Enter the nickname information. You can also enter a name. Press Phones and enter the phone numbers. Make sure you include any required access codes, such as 9 or 1. Press Submit to add the entry to your personal directory. Step 7 Step 8 Search for Entry in Personal Directory Procedure Step 1 Step 2 Step 3 Step 4
. Press Contacts Sign in to Personal Directory. Select Personal Address Book. Select one or all of the following:
Last Name Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 43 Dial Number from Personal Directory REVIEW DRAFT - CISCO CONFIDENTIAL Contacts First Name Nickname Step 5 Enter the search criteria information and press Submit. Dial Number from Personal Directory Procedure Step 1 Step 2 Step 3 Step 4 Step 5
. Press Contacts Sign in to Personal Directory. Select Personal Directory and search for an entry. Select the personal address book entry that you want to dial. Press Call. Edit Personal Directory Entry Procedure Step 1
. Press Contacts Sign in to Personal Directory. Select Personal Address Book and search for an entry. Press Select. Press Edit. Step 2 Step 3 Step 4 Step 5 Step 6 Modify the entry information. Step 7 Step 8 Press Phones to modify a phone number. Pres Update. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 44 Contacts REVIEW DRAFT - CISCO CONFIDENTIAL Delete Personal Directory Entry Delete Personal Directory Entry Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7
. Press Contacts Sign in to Personal Directory. Select Personal Address Book and search for an entry. Press Select. Press Edit. Press Delete. You may need to press More first. Press OK to confirm the deletion. Fast Dial Fast Dial allows you dial a phone number from the Fast Dial service on your phone. Place Call With Fast Dial Button Procedure Step 1 Step 2 Step 3 Step 4 Press Fast Dial. Sign in to Personal Directory. Select Personal Fast Dials. Select a fast-dial code and then press the Dial softkey. Fast-Dial Codes with Personal Directory You manage the fast-dial codes with Personal Directory using the Contacts menu on your phone. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 45 Assign Fast Dial Codes to Personal Directory Entry REVIEW DRAFT - CISCO CONFIDENTIAL Contacts Assign Fast Dial Codes to Personal Directory Entry Procedure Step 1
. Press Contacts Select Personal Directory. Select Personal Address Book. Step 2 Step 3 Step 4 Enter the name and press Submit. Step 5 Step 6 Step 7 Press Select and then press FastDial. Select a number and press Select. Scroll to an unassigned fast-dial index and press Submit. Place Call Using Fast Dial Codes Procedure Step 1 Step 2 Step 3
. Press Contacts Sign in to Personal Directory. Select Personal Fast Dials and scroll to a fast-dial code. Note To get more fast-dial codes, press Next. Step 4 Select the required fast-dial code and press Call. Delete Fast Dial Code Procedure Step 1 Step 2 Step 3 Step 4 Step 5
. Press Contacts Sign in to the Personal Directory. Select Personal Fast Dials and search for a fast-dial code. Select the required code and press Remove. Select the index and press Remove. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 46 Contacts REVIEW DRAFT - CISCO CONFIDENTIAL Cisco WebDialer Cisco WebDialer Cisco WebDialer allows you to make calls on your Cisco IP Phone to directory contacts by selecting items in a web browser. For more information, contact your system administrator. Use Cisco WebDialer with Another Online Corporate Directory Procedure Sign in to a Cisco WebDialer-enabled corporate directory. Search for the required name and select the required number. Step 1 Step 2 Step 3 When prompted, enter your user ID and password. Note If you are using Cisco WebDialer for the first time, review preferences on the Make Call window. Step 4 Step 5 Select Call. Select Hang up or hang up the handset after your call completes. Change Cisco WebDialer Preferences Procedure Step 1 Step 2 Initiate a call using Cisco WebDialer to access the Make Call window. Select one of the following options from the Make Call window:
Preferred language Preferred device Step 3 Choose a line or a phone. Note If you have one phone with a single line, the appropriate phone and line are automatically selected. If you have more than one phone of the same type, the list identifies the phone by device type and MAC address. To display the MAC address on your phone, select Applications > Phone Information. Step 4 If you have an Extension Mobility profile, select Extension Mobility from the Calling Device drop-down menu. Step 5 Ensure that you do not select Do not display call information nor Disable Auto Close. Note If you select Do not display call information, the Make Call Window is not displayed when you next use the phone. If you select Disable auto close, the call window does not automatically close after 15 seconds. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 47 Sign Out of Cisco WebDialer REVIEW DRAFT - CISCO CONFIDENTIAL Contacts Sign Out of Cisco WebDialer Procedure Step 1 Access the Make Call or Hang Up window. Step 2 Select Sign Out. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 48 C H A P T E R 5 Call History Call History Overview, page 49 View Call History, page 51 View Call Record Details, page 51 Filter Call History , page 51 Dial From Call History, page 52 Edit Phone Number, page 52 Clear Call History , page 53 Delete Call Record , page 53 Call History Overview Call History allows you to view information about the last 150 calls on your phone. The Call History lists individual calls and call groups chronologically from the most recent call to the oldest one. If your phone has multiple lines, calls on all lines are added together. The oldest calls over the 150-call limit are dropped from the history. In the Call History screen, the line information (such as Line: 5623) displays in the upper right corner to indicate the line name or number for which the call history is displayed. If set up by your administrator, you see icons beside each Call History entry. The icon shows the status
(Unknown, Idle, Busy, or DND) of the person who made the call. For each call record or call group, an icon to the left of the caller ID shows the call type:
Received:
Placed:
Missed:
If the caller ID is unavailable, Unknown is displayed, and the phone number is listed. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 49 Call History Overview REVIEW DRAFT - CISCO CONFIDENTIAL Call History Calls for the same caller ID and phone number are grouped together only when if they occur in chronological order and do not have calls associated. For each group, the time of the latest call and the number of calls (such as (3)) are displayed:
Incoming (Received) and outgoing (Placed) calls are grouped together. Missed calls are grouped together in a separate group. For each individual call record or call group, the phone number is listed in blue and is contact sensitive for touch dialing. Hunt group and multiparty calls show an icon to the right of the caller ID that differentiates the call from a normal call, and these calls are not grouped even when they are next to each other in the list. A plus (+) symbol on entries in call history, redial, or call directory indicates that your phone is set up to list international calls. For more information, contact your system administrator. The received and placed calls from shared lines are logged in the Call History. To view all the call history logs, open the Call History screen. The following table describes the call state, icon, and tag for shared lines. Call Icon Call State Locally placed calls Locally received calls Remotely placed calls Remotely received calls Missed calls Tag Placed Received Remote Placed Remote Received Missed Your Call History list displays the status of monitored lines, if the feature is enabled by your system administrator. Each call history item in the Call History lists displays an icon to identify the state of the line. The following states are available:
Unknown Idle Busy DND Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 50 Call History REVIEW DRAFT - CISCO CONFIDENTIAL View Call History View Call History Procedure Step 1 Step 2 Step 3 Step 4 Press Applications. Select Call History. Scroll and select a call record or call group. Press Exit to return to the Applications screen. View Call Record Details Procedure Step 1 Step 2 If you are on a connected call, press Show Details to show the Call Details screen. This screen displays single call information and call duration and updates each second. If you are not on a connected call, follow the steps below. a) Press Applications b) Select a call record or group and press Details. and select Call History. Note When you are on a call record, you can keep the Navigation cluster and Select button highlighted to display the call details. c) Press Return to return to the Call History screen. d) Press Exit to return to the Applications screen. Filter Call History Procedure Step 1 Step 2 Step 3 Press Applications Select the required phone line and view the individual calls or call groups for that line and press Missed Calls. Press Exit to return to the Applications screen. and select Call History. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 51 Dial From Call History REVIEW DRAFT - CISCO CONFIDENTIAL Call History Dial From Call History If the phone is in idle state, press down on the Navigation cluster and Select button to display the On-Hook Dialing screen. If the phone is not in idle state, perform the following steps. Procedure Step 1 Step 2 Press Applications Select the call record that you want to dial and perform one of the following:
and select Call History. Press Call. Pick up the handset. Press Details. Press Speakerphone or Headset
. Step 3 When phone is in idle, you can press down on the Navigation cluster and Select button to display the On-Hook Dialing screen. Edit Phone Number Procedure Step 1 Step 2 Step 3 Step 4 Step 5 and select Call History. Press Applications Press All Lines or the required line. Select the call you want to edit and press EditDial. Note Press >> to move the cursor to the right and press << to move the cursor to the left. Press Edit to edit the number. Press Return to return to the Call History list. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 52 Call History REVIEW DRAFT - CISCO CONFIDENTIAL Clear Call History Clear Call History Procedure Step 1 Step 2 Step 3 Step 4 and select Call History. Press Applications Select All Lines or the required line. Press Clear and then press Delete to delete the call history list. Press Cancel to go back to the Call History screen. Delete Call Record Procedure Step 1 Press Applications and select Call History. Step 2 Highlight the individual call record or call group that you want to delete. Step 3 Press Delete to delete an individual call record or all calls in a group. Note If you delete all calls in a group, a Delete Record alert message appears for verification. Step 4 Step 5 Press Delete to delete the record. Press Exit to return to the Applications screen. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 53 Delete Call Record REVIEW DRAFT - CISCO CONFIDENTIAL Call History Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 54 C H A P T E R 6 Voicemail Access Voicemail, page 55 Check for Voice Messages, page 55 Listen to Voice Messages, page 56 Visual Voicemail, page 56 Access Voicemail Procedure Step 1 Step 2 Press Messages. Follow the voice prompts. Check for Voice Messages Procedure Check for voice messages in any of these ways:
Look for a solid red light on your handset. You can set up the visual message waiting lamp using the Self Care Portal. Look for a Message icon The red background indicates that there are new voice messages. on a line label. When you select a line with a Message icon, a Voicemail icon screen. displays on the right side of the phone Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 55 Listen to Voice Messages REVIEW DRAFT - CISCO CONFIDENTIAL Voicemail Depending on your voicemail system, you might see a count of your new voice messages on the Message icon If there are more than 99 new voice messages, the message count is replaced by a plus (+) sign. and Voicemail icon
. If call forwarding is set up on a line that has new voice messages, the Call Forward icon the Message icon on the line label. Listen for a stutter tone (if available) from your handset, headset, or speakerphone when you place a call. The stutter tone is line-specific. You hear it only when using the line that has new voice messages. You can set up audible message waiting tones using the Self Care Portal. replaces Listen to Voice Messages After you listen to your new voice messages, the message indicators are updated on the phone screen. If there are no new voice messages, the Message icon is removed from the line label, and the Voicemail icon is removed from the right side of the phone screen. Procedure Step 1 To listen to voice messages, do one of the following:
. Press Messages Select a line with a Message icon. Press the line button and then, Voicemail
. Step 2 Follow the prompts to listen to your voice message. Visual Voicemail Visual Voicemail is an alternative to audio voicemail. You use your phone screen on your phone to work with your messages, rather than respond to audio prompts. You can view a list of your messages and play your messages. You can also compose, reply to, forward, and delete messages. For more information, see Quick Start Guide for Visual Voicemail at http://www.cisco.com/en/US/partner/
products/ps6509/products_user_guide_list.html. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 56 C H A P T E R 7 Advanced Calling Features Conference, page 57 Meet Me Conference, page 59 Speed Dial, page 60 Do Not Disturb, page 62 Malicious Call Identification, page 63 Extension Mobility, page 63 Mobile Connect, page 64 Line Status, page 66 Custom Line Filters, page 67 Hunt Groups, page 70 Barge, page 71 Call Chaperone, page 73 Uniform Resource Identifier Dialing, page 74 Intelligent Proximity, page 75 Conference Conference allows you to talk simultaneously with multiple parties in an ad hoc meeting. When you are talking on a call, use Conference to dial another party and add them to the call. If you have multiple phone lines, you can alternately use Conference to combine two calls across two lines. For example, if you have a call on Line 1 and a call on Line 2, you can combine the calls into a conference. As the conference host, you can remove individual participants from the conference. The conference ends when all participants hang up. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 57 Add Third Party to Conference Advanced Calling Features REVIEW DRAFT - CISCO CONFIDENTIAL Add Third Party to Conference Procedure Step 1 Step 2 Start with a connected call that is not on hold. Press Conference and do one of the following:
Enter the phone number for the party you want to add and press Call. Press a speed-dial button. Press Speed Dial, enter a speed-dial number and press Speed Dial again. Press Active Calls and select a call. Select a call from the Call History. Step 3 Wait for the party to answer (or skip to step 4 while the call is ringing). Step 4 Press Conference. The conference begins. Join Calls into Conference The conference is established on the line that had the active call. Procedure Step 4 Start with two connected calls. Step 1 Step 2 Make sure that one of the calls is active (not on hold). If both calls are on hold, resume one call. Step 3
. Press Conference Press the line button for the other (held) call or if the held call is on another line:
a) Press Active Calls. b) Choose a call from the list. c) Press Conference. The conference begins. The conference is established on the line that had the active call. Swap Between Calls Before Completing Conference You can consult privately with the conference and another person, before adding the person into the conference. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 58 Advanced Calling Features View Conference Participants REVIEW DRAFT - CISCO CONFIDENTIAL Procedure Step 1 Call a new conference participant, but do not add the participant to the conference. Step 2 Press Swap to toggle between the participant and the conference. View Conference Participants You can view the details of the last 16 participants who joined the conference. Procedure While in a conference, press Show Details to view a list of participants. Note When you place a call to another party and the person that you called creates a conference with a third phone, the Show Details softkey displays only for the person who created the conference. Remove Conference Participants Procedure Step 1 While in a conference, press Show Details. Step 2 Highlight the participant that you want to remove, then press Remove. Meet Me Conference Meet Me allows you to call a predetermined number at a scheduled time to host or join a Meet Me conference. The Meet Me conference begins when the host connects. Participants who call the conference before the host has joined hear a busy tone and must dial again. The conference ends when all participants hang up; the conference does not automatically end when the host disconnects. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 59 Host Meet Me Conference Advanced Calling Features REVIEW DRAFT - CISCO CONFIDENTIAL Host Meet Me Conference Procedure Step 1 Obtain a Meet Me phone number from your system administrator. Step 2 Distribute the Meet Me phone number to participants. Step 3 When you are ready to start the meeting, lift the handset to get a dial tone and then press Meet Me. Step 4 Dial the Meet Me phone number. Join Meet Me Conference Procedure Step 1 Dial the Meet Me phone number that the conference host provided. Step 2 If you hear a busy tone, the host has not yet joined the conference. In this case, hang up and try your call again. Speed Dial Speed Dial allows you to press a button and enter a preset code to place a call. Before you can use Speed Dial features on your phone, you must set up speed-dial in the Self Care Portal. Depending on setup, your phone can support these Speed Dial features:
Speed-dial buttons: Allow you to quickly dial a phone number from one or more line buttons set up for speed dialing. If your system administrator has set up the Line Status feature, you can monitor the status of a speed-dial line by using the line status indicators. Speed-dial codes: Allow you to dial a phone number from a code (sometimes referred to as abbreviated dialing). You can use also use Speed Dial to reach telephone numbers that require a Forced Authorization Code (FAC), Client Matter Code (CMC), or additional digits (such as a user extension, a meeting access code, or a voicemail password). These numbers usually require you to input pause characters in the digit string. Related Topics Pause in Speed Dial, on page 61 Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 60 Advanced Calling Features Place Call with Speed-Dial Button REVIEW DRAFT - CISCO CONFIDENTIAL Place Call with Speed-Dial Button Before You Begin Before you can use speed-dial buttons on your phone, you must set up Speed Dial in the Self Care Portal. Procedure To place a call, press a speed-dial button on the left side of your phone. Use Speed-Dial Code On Hook Before You Begin Before you can use speed-dial codes on your phone, you must set up Speed Dial in the Self Care Portal. Procedure Enter the speed-dial code and press Speed Dial. Use Speed-Dial Code Off Hook Before You Begin Before you can use speed-dial codes on your phone, you must set up Speed Dial in the Self Care Portal. Procedure Step 1 Lift the handset and press Speed Dial. Step 2 Enter the speed-dial code and press Speed Dial again to complete the call. Pause in Speed Dial You can use Speed Dial to reach destinations that require a Forced Authorization Code (FAC), Client Matter Code (CMC), dialing pauses, or additional digits (such as a user extension, a meeting access code, or a voice mail password). When you press the configured Speed Dial, the phone establishes the call to the destination number and sends the specified FAC, CMC, and additional digits with dialing pauses inserted. To include dialing pauses in the speed dial, include a comma (,) as part of the speed-dial string. This comma specifies a pause of 2 seconds. It also allows you to separate FAC and CMC from the other digits in the speed-dial string. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 61 Do Not Disturb Advanced Calling Features REVIEW DRAFT - CISCO CONFIDENTIAL Note Be aware of the following requirements when you include FAC and CMC in the speed-dial string:
FAC must always precede CMC in the speed-dial string. A speed-dial label is required for speed dials with FAC and DTMF digits. Only one comma is allowed between FAC and CMC digits in the string. Each comma you include represents an additional pause of 2 seconds. For example, two commas (,,) represent a pause of 4 seconds. Note Before you configure the speed-dial, try to dial the specified digits manually at least once to ensure that the digit sequence is correct. The phone does not save the FAC, CMC, or additional digits from the speed dial in the call history. If you press Redial after connecting to a destination using the speed-dial, the phone prompts you to enter any required FAC, CMC, or DTMF digits manually. Example 1 Consider the following requirements to access voicemail:
Called number to access voicemail: 8000 PIN: 123456# after announcement of 2 seconds Voicemail response: Enter option 3 to read latest message after a pause of 6 seconds (while the automated announcement lists the available options) To set up the speed-dial to access this voice mailbox, specify the following speed-dial string:
8000,123456#,,,3 Example 2 Consider the following call requirements Called number: 95556543 FAC: 1234 CMC: 9876 Automated phone system response, required 4 seconds after the call is connected: 56789#
To access this destination, specify the following speed-dial string:
95556543,1234,9876,,56789#
Do Not Disturb Do Not Disturb (DND) allows you to turn off one of the following incoming call indicators:
Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 62 Advanced Calling Features Turn DND On and Off REVIEW DRAFT - CISCO CONFIDENTIAL The ringer on your phone The ringer and any visual notification that you have an incoming call When DND is enabled, your incoming calls forward to another number, such as your voicemail, if it is set up and the call is not saved or listed in your Call History. The DND feature affects all lines on a phone. The feature does not affect intercom or 911 calls. You can change your DND options from the Self Care Portal. For information on customizing your Do Not Disturb options, see the Cisco Unified Communications Self Care Portal User Guide, located at http://
www.cisco.com/en/US/products/sw/voicesw/ps556/products_user_guide_list.html. Turn DND On and Off Procedure Step 1 Step 2 Press DND to turn on DND. Visual confirmation displays briefly. Press DND again to turn off DND. Visual confirmation displays briefly. Malicious Call Identification Malicious Call Identification (MCID) allows you to identify an active call as suspicious, which initiates a series of automated tracking and notification messages. Trace Suspicious Call Procedure Press Report Caller to send a silent notification message to your system administrator. When the silent notification message is sent, your phone provides both a visual and audible confirmation. Extension Mobility Cisco Extension Mobility (EM) allows you to configure a Cisco IP Phone as your own temporarily. After you sign in to EM, the phone adopts your user profile, including your phone lines, features, established services, and web-based settings. Your system administrator sets up EM for you. The Cisco Extension Mobility ChangePIN feature allows you to change your PIN from your Cisco IP Phone. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 63 Enable Extension Mobility Advanced Calling Features REVIEW DRAFT - CISCO CONFIDENTIAL Enable Extension Mobility Procedure Press Applications. Step 1 Select Extension Mobility (name can vary, including EM Service). Step 2 Step 3 Enter your user ID and PIN (provided by your system administrator). Step 4 Step 5 Step 6 Step 7 Step 8 Select a device profile if prompted. Press Applications to sign out. Select Services. Select Extension Mobility. Press Yes when prompted to sign out. Mobile Connect Mobile Connect allows you to use your mobile phone to handle calls that are associated with your desk phone number. When using Cisco Mobile Connect, you must add your mobile and other phones that you want to use to make and receive calls using the same directory numbers as your desk phone. These phones are called remote destinations. You can also define access lists to restrict or allow calls from certain numbers to be sent to your mobile phone. When you enable Mobile Connect:
Your desk phone and remote destinations (your mobile phones) receive calls simultaneously. When you answer the call on your desk phone, the remote destinations stop ringing, are disconnected, and display a missed call message. When you answer the call on one remote destination, the other remote destinations and desk phone stop ringing and are disconnected, and a missed call message is shown on the other remote destinations. When you answer the call on one remote destination and then switch the call to a Cisco Unified device that shares lines, the Cisco Unified devices that share the same line display a Remote In Use message. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 64 Advanced Calling Features Enable Mobile Connect REVIEW DRAFT - CISCO CONFIDENTIAL Enable Mobile Connect Procedure Step 1 Step 2 Step 3 Press Mobility to display the current remote destination status (Enabled or Disabled). Press Select to change the status. Press Exit. Turn Mobile Connect On or Off for All Remote Destinations from Desk Phone Procedure Step 1 Step 2 Step 3 Press Mobility or To Mobile to display the current remote destination status (Enabled or Disabled). Press Select to change the status. Press Exit. Switch Desk Phone Call to Mobile Phone Procedure Press Mobility. Select To mobile. Step 1 Step 2 Step 3 Answer the in-progress call on your mobile phone. Note You cannot use the same phone line for any other calls, but if your desk phone supports multiple lines, you can use another line to make or receive calls. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 65 Switch Mobile Call to Desk Phone Advanced Calling Features REVIEW DRAFT - CISCO CONFIDENTIAL Switch Mobile Call to Desk Phone Procedure Select a line on your desk phone. Step 1 Step 2 Hang up the call on your mobile phone to disconnect the mobile phone, but not the call. Step 3 Press Resume on your desk phone within five to 10 seconds and start talking on the desk phone. Hand Off Call from Mobile Phone to Desk Phone Procedure Step 1 While on your mobile phone, enter the access code for the hand off feature. For more information, contact your system administrator. Step 2 Hang up the call on your mobile phone to disconnect the mobile phone, but not the call. Step 3 Press the Answer softkey on your desk phone within 10 seconds and start talking on the desk phone. For more information, contact your system administrator. The Cisco Unified devices that share the same line display a Remote In Use message. Line Status Line Status indicators allow you to view the state of a phone line that is associated with a speed-dial button. Your system administrator sets up Line Status indicators on your phone. Line Status Indicators Line Status indicators show the state of a line. Icon Indicator Line is in use. Line is idle. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 66 Advanced Calling Features Icon REVIEW DRAFT - CISCO CONFIDENTIAL Custom Line Filters Indicator Line is ringing. (Only for Call Pickup.) Line is in a Do Not Disturb (DND) state. Line Status indicators can be set up on speed-dial buttons by your system administrator and can be used with these features:
Speed Dial Allows you to monitor the status of (and dial) a specific number on a speed-dial button. If the monitored line is unavailable, the Line Status button changes to a normal speed-dial button. Directed Call Park Allows you to monitor the line status of and dial a Directed Call Park number on a speed-dial button. Call Pickup Allows you to monitor the line status of (and pick up a ringing call on) a ringing call on a speed-dial button. Your system administrator can also set up your phone to play an audible alert when a call rings on the monitored line. Related Topics Call Park, on page 34 Call Pickup Speed Dial, on page 60 Custom Line Filters Custom Line Filters enable you to reduce alert activity by filtering it to high-priority lines by allowing you to set the alerting call notification priority on a subset of lines covered by an alert filter. The custom filter generates either traditional pop-up alerts or actionable alerts for incoming calls on the selected lines. For each filter, only the subset of lines under coverage will generate an alert. If a filter is turned off, lines under its coverage will not show alert notifications. If this feature has been configured, there are three, selectable, filter types available to you:
All Calls (on all lines) Daily schedule Custom user The administrator configures the default line filter, which is visible to you as the Daily schedule filter. Even if the administrator has not configured the default filter, the all calls filter and custom filter options are available Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 67 Add Line Filter Advanced Calling Features REVIEW DRAFT - CISCO CONFIDENTIAL to you. If you have not created any custom filters all provisioned lines are covered by the default line filter if it exists, or all calls if it does not. You cannot edit either the All Calls filter or the Daily schedule filter, but you can use the Daily schedule filter as a template for a new, custom filter by duplicating and then editing the duplicate filter. You save the custom filters directly to your phone so that you can quickly select and change coverage. You can define a maximum of 20 custom filters, but only one filter may be active at a time. Note If both the Custom Line Filters and the Actionable Incoming Call Alert features are enabled, actionable call alerts apply only to the lines that are covered by filters. Add Line Filter Procedure Step 1 On your phone, go to Applications > Settings. Step 2 Highlight Call notifications, and press Select. The current filter displays next to the option. Step 3 Highlight Add new filter and press Select. The maximum number of custom filters is 20. If you have already created the maximum number of custom filters, delete a filter before continuing with this procedure. Step 4 Press Select a second time to make the text editable. The Show incoming call notification for selected lines screen with available phone lines displays. Step 5 Accept the default name for the new filter, or enter a new one. Step 6 Select the lines to add to the new filter. All available lines are displayed in the list. If you require a line that is not in the list, contact your administrator. Step 7 Click Apply. Step 8 To view the filter, press Back. Select Active Line Filter Procedure Step 1 On your phone, select Applications > Settings. Step 2 Highlight Call notifications, and press Select. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 68 Advanced Calling Features Delete Line Filter REVIEW DRAFT - CISCO CONFIDENTIAL The currently available filter options display. Step 3 Highlight the filter to apply and press Select. Step 4 Create and manage your filters. Select Applications > Settings > Call notifications on your phone. Delete Line Filter Procedure Step 1 On your phone, go to Applications > Settings. Step 2 Highlight Call notifications, and press Select. Step 3 Highlight the filter to be deleted and press Delete. The filter is deleted and no longer appears in the list of filters. Duplicate Line Filter Procedure Step 1 On your phone, go to Applications > Settings. Step 2 Highlight Call notifications, and press Select. Step 3 Highlight the filter to be duplicated and press Duplicate. Step 4 Highlight the duplicated filter and press Edit. Step 5 Step 6 Add or remove available lines from the filter. Step 7 Click Apply. Step 8 To view the filter, press Back.
(Optional) Enter a new name for the filter. Edit Line Filter Procedure Step 1 On your phone, go to Applications > Settings. Step 2 Highlight Call notifications, and press Select. Step 3 Highlight the filter to be edited and press Edit. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 69 Rename Line Filter Advanced Calling Features REVIEW DRAFT - CISCO CONFIDENTIAL Note You cannot edit the Daily schedule filter. For more information, contact your administrator.
(Optional) Enter a new name for the filter. Step 4 Step 5 Add or remove available lines from the filter. Step 6 Click Apply. Step 7 To view the filter, press Back. Rename Line Filter Procedure Step 1 On your phone, go to Applications > Settings. Step 2 Highlight Call notifications, and press Select. Step 3 Highlight the filter to be renamed and press Edit. Step 4 Enter a new name for the filter. Step 5 Click Apply. Step 6 To view the filter, press Back. Hunt Groups Hunt Groups are used to share the call load in organizations that receive a large number of incoming calls. Your system administrator sets up a hunt group with a series of directory numbers. When the first directory number in the hunt group is busy, the system hunts for the next available directory number in the group and directs the call to that phone. If you are a member of a hunt group, you sign in to a hunt group when you want to receive calls, and you sign out of the group when you want to prevent calls from ringing on your phone. Your administrator sets up the Queue Status button so that you can view statistics about the queue for the hunt group. Calls in the group call queue display the same call identification number, no matter which group phone accesses the list. Sign In and Out of Hunt Group Signing out of a hunt group does not prevent direct calls from ringing your phone. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 70 Advanced Calling Features Display Queue Statistics REVIEW DRAFT - CISCO CONFIDENTIAL Procedure Step 1 Press Hunt Group to sign in. Visual confirmation displays briefly. Step 2 Press Hunt Group again to sign out. Display Queue Statistics Use the queue statistics to check the status of the hunt group queue. Procedure Step 1 Press QueueStatus. The Queue status window appears. Step 2 To refresh the statistics, press Refresh. Step 3 To exit, press Exit. Barge Barge allows you to add yourself to non-private calls on a shared line. You can convert the call into a conference and add new participants. Set Up Barge Alert By default, the Barge Alert option is set to Off and you can barge into an eligible shared lined without receiving a prompt. When the Barge Alert is set to On, an alert prompt is displayed. Procedure Step 1 On your phone, go to Applications > Settings. Step 2 At the Barge Alert menu item, click On to enable the alert or Off to enable Barge. By default, the barge alert prompt is toggled Off. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 71 Add Yourself to Call on Shared Line Advanced Calling Features REVIEW DRAFT - CISCO CONFIDENTIAL Add Yourself to Call on Shared Line Barge allows you to add yourself to non-private calls on a shared line. You can convert the call into a conference and add new participants. Procedure Press the red Line button for the shared line. You are added to the call. Enable Privacy on Shared Line Privacy allows you to prevent others who share your line from seeing information about your calls. Privacy applies to all shared lines on your phone. If you have multiple shared lines and Privacy is enabled, others cannot view any of your shared lines. If the phone that shares your line has Privacy enabled, you can make and receive calls using the shared line as usual. Procedure Step 1 Step 2 Press Privacy to enable the feature. Visual confirmation displays on your phone screen for as long as the feature is enabled. Press Privacy again to turn off the feature. Toggle Prompt for Barge By default, the Barge Alert option is set to Off and you can barge into an eligible shared lined without receiving a prompt. When the Barge Alert is set to On, an alert prompt is displayed. Select Yes to barge into the call or No to cancel the barge. For more information, contact your administrator. Procedure Step 1 On your phone, go to Applications > Settings. Step 2 At the Barge Alert menu item, click On to enable the alert or Off to enable Barge. By default, the barge alert prompt is toggled Off. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 72 Advanced Calling Features Dismiss Barge Alert Prompt Window REVIEW DRAFT - CISCO CONFIDENTIAL Dismiss Barge Alert Prompt Window When the Prompt for Barge feature is enabled on your phone, you see a pop-up window when you start to barge into a call. Procedure Press No to cancel the barge, or press any line or session key. The Barge Alert prompt window closes. Note The alert closes automatically if the phone opens a new window, if a new alert window opens, or if the current session is no longer available for barge. Call Chaperone Call Chaperone allows an authorized Call Chaperone user (the chaperone) to supervise (chaperone) and record a call. Chaperoned calls have a minimum of three parties: the calling party, the chaperone, and the called party. To determine if you are an authorized chaperone, contact your system administrator. The chaperone answers a call, creates a conference call, and remains on the conference call to chaperone and record the call. Cisco IP Phones that are set up with the Call Chaperone feature also have a Record button. When the chaperone hangs up the call, the entire conference ends. The chaperone can perform only the following tasks while chaperoning the call:
Record the call. Conference in one participant. A chaperone can conference the first participant only; subsequent participants can be added to the conference only by the other participants in the conference. End the call. Record Chaperoned Call Procedure Step 1 Answer an incoming call. The Record button displays if the system determines that the call must be chaperoned and recorded. Step 2 Press Conference to create a conference call. Step 3 Enter the phone number for the party you want to add and press Call. Step 4 When the called party answers, press Conference. The conference begins. Step 5 Press Record to begin recording the conference call. Alternatively, you can begin recording the call before the conference call is established. In this case, press Conference after answering the incoming call. The call gets put on hold automatically, and the recording Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 73 Uniform Resource Identifier Dialing Advanced Calling Features REVIEW DRAFT - CISCO CONFIDENTIAL stops while you set up the conference call. The recording restarts automatically when the conference call is established. Step 6 Press End Call to end the chaperoned call; all parties are disconnected. Uniform Resource Identifier Dialing You can place calls using Uniform Resource Identifier (URI) Dialing, using the alphanumeric URI address as a directory number; for example, bob@cisco.com. You must enter the URI address to select the contact. The phone screen displays the call information for the URI call. The phone stores the URI call information in the Call History and the Details page. When you receive a call with a URI address, the URI address is stored in your Call History. Press Redial to call the most recently dialed URI address. Depending upon how the administrator configures your phone, you may see either the URI or the Directory Number (DN) displayed for the incoming call alerts, call sessions and call history. If the phone is set to display the DN but only the URI is available, then the URI displays. If the phone is set to display the URI and only the DN is available, then the DN displays. Note URI calls cannot be placed using the soft keypad. To place an on-hook call using a URI address, you need to press the ABC softkey to switch the keypad mode. To place an off-hook call using a URI address, the URI address must be stored in your Call History or Speed Dial list. Note When you enter a URI address to place a call, do not pause for more then 10 seconds between key presses. After 10 seconds of inactivity, the phone assumes that it has the complete address and attempts to place the call. When you dial or receive a call through URI dialing, the call window and incoming call alert display the complete URI address. When you enter a URI address, the maximum length is 254 characters. You can enter the complete domain name to override the default domain. URI dialing works with the other features of your phone:
You can configure a URI address as a speed dial entry to place a call. You can configure the Call Forward All destination using the Speed Dial or Call History entries. You can initiate a conference call and add multiple parties using URI Dialing if the URI address is stored in the Speed Dial list or Call History. You cannot use URI addresses during Meet Me conferences or for Group Call Pickup. You can initiate a transfer call using URI dialing if the URI address is stored in the Speed Dial list or Call History. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 74 Advanced Calling Features Intelligent Proximity REVIEW DRAFT - CISCO CONFIDENTIAL You can monitor the state (in-use or idle) of a call using URI Dialing associated with Speed Dial or Call History. You can initiate URI Dialing when a busy or unavailable party becomes available. You can hide the display of the URI address information. When the phones are connected to the Cisco Unified Communications Manager Express and Survivable Remote Site Telephony (CME/SRST), the URI Dialing functions are disabled. The ABC softkey does not appear on the phone screen. Intelligent Proximity Intelligent Proximity allows you to pair your mobile device to use the mobile line through your Cisco IP Phone. Once the mobile device is paired, you can place and receive calls on the mobile line from your Cisco IP Phone, with either the handset or the speakerphone. You can also use calling features such as hold and redial with the mobile line. You can share your mobile contacts and call history with the Cisco IP Phone, and move calls between your mobile device and Cisco IP Phone. You can also view your mobile device's signal strength and battery level in the Cisco IP Phone application. Note You may experience some variances for feature availability due to the operating system and other differences in mobile devices. Pair a Mobile Device You cannot connect more than one mobile device, or a mobile device and a Bluetooth headset, at the same time. Procedure Step 1 Put the mobile device in discoverable mode. Note For more information the discoverable mode, see your mobile device documentation. Select the mobile device from the available devices list to pair. Step 2 On your Cisco IP Phone, press the Applications button and select Bluetooth. Step 3 Step 4 Verify the passkey on the mobile device and the Cisco IP Phone. Step 5 When you are prompted, choose to make your mobile device contacts and call history available on your Cisco IP Phone. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 75 Answer Mobile Call Advanced Calling Features REVIEW DRAFT - CISCO CONFIDENTIAL Mobile Device Autoconnect Once you have paired your mobile device to your Cisco IP Phone, it will be automatically connect to the mobile device when it is in range, and disconnect from the mobile device when it is out of range. When the mobile device is disconnected the mobile line is removed from the Cisco IP Phone application. Switch Connected Mobile Devices If you have more than one paired mobile device in range of your Cisco IP Phone, you can choose which mobile device to connect. Procedure Step 1 Step 2 Press the Applications button and select Bluetooth. Select a mobile device from the available devices list. The previously connected mobile device is disconnected, and the selected mobile device is connected. Unpair a Mobile Device Procedure Step 1 Step 2 Select Settings next to the mobile device in the available devices list. Select Unpair. Answer Mobile Call Procedure Select Answer. Decline Mobile Call Procedure Select Decline. The call is sent to your mobile device's voicemail. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 76 Advanced Calling Features Place Mobile Call REVIEW DRAFT - CISCO CONFIDENTIAL Place Mobile Call Procedure Select the mobile line. Step 1 Step 2 Dial a ten digit number or select a contact. Mobile Audio Playout via Bluetooth Use your Cisco IP Phone to move an active call to or from your mobile device. Procedure Step 1 To move the call from your Cisco IP Phone to your mobile device, select Move. Step 2 To move the call from your mobile device to your Cisco IP Phone, select
. Adjust Mobile Device Volume Procedure Volume controls on your Cisco IP Phone and mobile device are synchronized. Adjust the volume on either the Cisco IP Phone or on your mobile device to adjust the mobile device volume. Mobile Contacts and Mobile Call History Sharing A paired mobile device displays in Bluetooth > Accounts as Bluetooth. This account remains until the mobile device is unpaired. Sync Bluetooth Contacts Procedure On the Bluetooth account screen, check Contacts. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 77 Mobile Contacts and Mobile Call History Sharing Advanced Calling Features REVIEW DRAFT - CISCO CONFIDENTIAL Save Bluetooth Contacts Procedure On the Bluetooth account screen, check Save. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 78 C H A P T E R 8 Advanced Operations Applications, page 79 Call Functions, page 80 Feature Buttons and Softkey, page 83 Survivable Remote Site Telephony Overview, page 84 Applications You can view the applications that are running on your phone, including those that are not under Applications menu; for example, Directories. You may first see the disclaimer required for remote workers, if you have not already accepted it. View Active Applications Procedure Step 1 Step 2 Use the Navigation cluster and Select button to scroll and select Running Applications. Press Applications
. The phone displays a list of applications running on the phone including those that are not under the Application menu. Press Exit to return to the Applications screen. Step 3 Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 79 Switch to Active Applications Advanced Operations REVIEW DRAFT - CISCO CONFIDENTIAL Switch to Active Applications Procedure Press Applications Step 1 Step 2 Use the Navigation cluster and Select button to scroll and select Running Applications. Step 3 Choose a running application and press Switch To to open and use the selected application. Step 4 Press Exit to close the application. Close Active Applications Procedure Press Applications Step 1 Step 2 Use the Navigation cluster and Select button to scroll and select Running Applications. Step 3 Select a running application and press Close App to close the application. Press Close to close the application without saving the changes. Press Cancel to cancel the close application operations. Step 4 Press Exit to return back to the Applications screen. Call Functions This section provides information about some of the advanced call functions that are available on Cisco IP Phones. Agent Greeting Agent Greeting allows you to create and update a prerecorded greeting that plays at the beginning of a call, such as a customer call, before you begin the conversation with the caller. You can prerecord a single greeting or multiple greetings as needed. When a customer calls, both parties hear the prerecorded greeting. You can remain on mute until the greeting ends or answer the call over the greeting. For more information, contact your system administrator. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 80 REVIEW DRAFT - CISCO CONFIDENTIAL Alert Calls Advanced Operations Alert Calls The Alert Calls feature allows you to view a list of all Alert Calls in chronological order (oldest to most recent). You interact with this feature using a programmable line key, which makes it easier to view all of the Alert Calls that are received across your phone lines. An Alert Call is a specific phone number that you consider important and want to be alerted to when you receive a call from or make a call to this number. System administrators set up the Alert Calls button. For more information, contact your system administrator. Actionable Incoming Call Alert The Actionable Incoming Call Alert displays an actionable alert instead of a toast alert when you receive an incoming call. In addition to displaying incoming caller details, the actionable alert allows you to answer, ignore, or divert the call. Your administrator configures the Actionable Incoming Call Alert. By default, this actionable alert is disabled. Note If both the Custom Line Filters and the Actionable Incoming Call Alert features are enabled, actionable call alerts apply only to the lines that are covered by filters. Answer Answer allows you to answer the oldest call that is available on all line appearances on your phone, including Hold Reversion and Park Reversion calls that are in an alerting state. Incoming calls always have priority over Held or Park Reversion calls. Your system administrator sets up the Answer button depending on your call-handling needs and work environment. Typically, the Answer is set up if you have multiple lines. When you get a call, you see a notification window on the phone screen, called a call toast. The call toast remains visible for a preset amount of time. Your system administrator sets up the default time. If an incoming call has been call forwarded from another phone, you may see additional information in the call toast to identify that the call has been forwarded. Your system administrator controls the amount of additional information displayed. Additional information can identify the person who forwarded the call to you and the caller information. Client Matter Code Your administrator may require that you enter a Client Matter Code (CMC) after you dial a phone number. The CMC can be used for accounting or billing codes. For more information, contact your system administrator. When you need to enter a CMC, the phone displays Enter Client Matter Code, the dialed number changes to ********, and you hear a special tone. Enter the CMC for the call using the keypad. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 81 Forced Authorization Code Advanced Operations REVIEW DRAFT - CISCO CONFIDENTIAL Related Topics Forced Authorization Code, on page 82 Forced Authorization Code Your administrator may require that you enter a Forced Authorization (FACC) after you dial a phone number. The FAC controls access to phone numbers. For more information, contact your system administrator. When you need to enter an FAC, the phone displays Enter Authorization Code, the dialed number changes to ********, and you hear a special tone. Enter the FAC for the call using the keypad. For security reasons, the phone displays a * instead of the number entered. Related Topics Client Matter Code, on page 81 Secure and Nonsecure Indication Tones When a phone is configured as secure (encrypted and trusted), it can be given a protected status. After a phone is protected, it can be configured to play an indication tone at the beginning of a call. You will hear these secure or nonsecure indication tones only on protected phones. If the overall call status changes during the call, the protected phone plays the appropriate tone. When the Play Secure Indication Tone option is enabled (True), the following circumstances determine the type of tone the protected phone plays:
If end-to-end secure media is established and the call status is secure, the phone plays the secure indication tone (three long beeps with pauses) If end-to-end nonsecure media is established and the call status is not secure, the phone plays the nonsecure indication tone (six short beeps with brief pauses) When the Play Secure Indication Tone option is disabled, no tone plays. For more information, contact your system administrator. Shared lines allow you to use one phone number for multiple phones and either you or your coworker can answer the call. When the line flashes red, your coworker can pick up the call. If you share a line with a coworker:
When a call comes in on the shared line:
Your phone rings and the line button flashes amber. Your coworker's phone rings and the line button flashes amber. When your coworker has a call on the shared line:
The shared line button on your phone appears solid red to indicate that the line is in-use remotely. Shared Lines Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 82 Advanced Operations Feature Buttons and Softkey REVIEW DRAFT - CISCO CONFIDENTIAL The coworkers call displays on your screen (unless your coworker has Privacy enabled). If you put the call on hold:
Your line button pulses green Your coworkers line button pulses red. You or the coworker can join a call on the shared line using the Barge feature. Barge converts the call into a conference. To barge, press the red session button for the remote in-use call on the shared line. Feature Buttons and Softkey Depending on how your system administrator set up your phone, some features included in this guide may not be available to you. The following table provides information about some of the features that are available on softkeys and dedicated feature buttons and some that your system administrator can set up on programmable feature buttons. Features that appear on softkeys are set up by your system administrator. Dedicated Feature Button Programmable Feature Button X Softkey Feature Name Alert Calls All Calls Answer Assured Services for SIP Lines Call Back Call Forward All Call Park Call Park Line Status Call Pickup Call Pickup Line Status Conference X Divert Do Not Disturb Group Pickup X X X X X X X X X X X X X X X X (available only while on a conference) X X Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 83 Survivable Remote Site Telephony Overview Advanced Operations REVIEW DRAFT - CISCO CONFIDENTIAL Feature Name Hold Hunt Groups Intercom Malicious Call Identification
(MCID) Meet Me Mobile Connect Mute Other Pickup Privacy Quality Reporting Tool (QRT) Redial Speed Dial Speed Dial Line Status Support for Hold Button on USB Headset Transfer Dedicated Feature Button X Programmable Feature Button Softkey X X X X X X X X X X X X X X X X X X X X X X (available only during a transfer) Survivable Remote Site Telephony Overview If communication between your phone and the Cisco Unified Communications Server is interrupted, you receive an alert message on your phone. If you are on an active call, the call remains established, and you enter a failover situation. This failover is the Survivable Remote Site Telephony (SRST) feature. While in failover, not all the features of your phone are available. The following table describes typical feature and feature availability, although not all the features may be supported on your phone . For more information about feature availability during failover, contact your system administrator. Note SRST does not support IPv6. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 84 Advanced Operations Survivable Remote Site Telephony Overview REVIEW DRAFT - CISCO CONFIDENTIAL Table 1: Feature Support During Failover Feature New Call End Call Redial Answer Hold Resume Conference Supported Yes Notes Yes Yes Yes Yes Yes Yes Conference to Active Calls (Join) No The Active Calls softkey does not display. Conference List Transfer Transfer to Active Calls (Direct Transfer) Auto Answer Call Waiting Caller ID No Yes No Yes Yes Yes Audible Message Waiting Indicator Yes All Calls Programmable Line Key Yes Answer Programmable Line Key Yes Unified Session Presentation Voicemail Speed Dial Yes Yes Yes Conference is the only feature supported. Your voicemail will not be synchronized with other users in the Cisco Unified Communications Manager cluster. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 85 Survivable Remote Site Telephony Overview Advanced Operations REVIEW DRAFT - CISCO CONFIDENTIAL Feature Service IRL Programmable Line Key Supported Yes To Voicemail (iDivert) No Line Filters Partial Park Monitoring Barge Enhanced Message Waiting Indication Directed Call Park Hold Reversion Remote Hold Meet Me PickUp Group PickUp Other PickUp Malicious Call ID QRT Hunt Group Intercom Mobility Privacy Call Back No No No No No No No No No No No No No No No No No Notes The iDivert softkey does not display. Lines are supported but cannot be shared. The Park softkey does not display. You see the message That feature is not currently available. Message count badges do not appear on the phone screen. Only the Message Waiting icon displays. The softkey does not display. Calls remain on hold indefinitely. Calls appear as Local Hold calls. The Meet Me softkey does not display. The softkey causes no action. The softkey causes no action. The softkey causes no action. The softkey causes no action. The softkey causes no action. The softkey causes no action. The softkey causes no action. The softkey causes no action. The softkey causes no action. The Call Back softkey does not display. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 86 Advanced Operations Survivable Remote Site Telephony Overview REVIEW DRAFT - CISCO CONFIDENTIAL Feature Shared line BLF Speed Dial Supported Yes Yes Notes When your phone loses connectivity, your phone may display a message like this: Service interruption. Some features unavailable. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 87 Survivable Remote Site Telephony Overview REVIEW DRAFT - CISCO CONFIDENTIAL Advanced Operations Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 88 C H A P T E R 9 User Preferences Adjust Phone Screen Brightness, page 89 Adjust Headset Sidetone, page 90 Change Ringtone, page 90 Change Wallpaper, page 91 Change Font Size, page 91 Charge Your Mobile Device, page 92 Phone Services, page 93 Line Settings, page 94 Adjust Phone Screen Brightness You can adjust your phone screen brightness level. Procedure Press Applications Step 1 Step 2 Use the Navigation cluster and Select button to scroll and select Settings. Step 3 Select Brightness. To increase brightness, press right on the Navigation cluster and Select button. To decrease brightness, press left on the Navigation cluster and Select button. Step 4 Press Save to set the brightness, or press Cancel to exit. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 89 Adjust Headset Sidetone User Preferences REVIEW DRAFT - CISCO CONFIDENTIAL Adjust Headset Sidetone If your system administrator has sets the Headset Sidetone Controls feature for your phone, you can specify the volume of your headset from your phone. Procedure Press Applications Step 1 Step 2 Use the Navigation cluster and Select button to select Settings. Step 3 Step 4 Select Headset Sidetone. Select one of the five sidetone levels:
. Off Low Normal High Change Ringtone You can choose a different ringtone for each line that your phone plays to indicate an incoming call. For information about adding custom ringtones to your phone, contact your system administrator. Procedure
. Press Applications Select Ringtone. If your phone has multiple lines, select a line and press Edit or Select. Step 1 Step 2 Use the Navigation cluster and Select button to scroll and select Settings. Step 3 Step 4 Step 5 Highlight a ringtone. Press Select or Edit. Step 6 Press Play to play the sample ringtone. Step 7 Press Set to apply the ringtone. Step 8 Step 9 To apply the ringtone to all lines, press Apply To All. Step 10 Press Return to return to the Settings screen. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 90 User Preferences Change Wallpaper REVIEW DRAFT - CISCO CONFIDENTIAL Change Wallpaper Your system administrator controls if you can change the wallpaper. If you can change the wallpaper, you can set up your phone with wallpapers that are provided with the phone, or with your own custom wallpaper. For more information, contact your system administrator. Procedure
. Press Applications Step 1 Step 2 Use the Navigation cluster and Select button to scroll and select Settings. Step 3 Step 4 Step 5 Select Wallpaper and select a wallpaper option. Press Preview to see the wallpaper on your phone screen. Press Set to apply the wallpaper to the phone. Change Font Size You can increase or decrease the maximum number of characters the IP phone displays by changing the font size for the displayed characters. To increase the maximum number of displayed characters, select a smaller font size. To decrease the maximum number of displayed characters, select a larger font size. The font size affects the following labels:
call screen (caller name and feature key label) caller name in Call History line label on phone screen The following table describes the configuration setting and the corresponding font sizes. Draft comment: Design team: Please give us the font sizes for Tiny and Regular sizes for Line Label, Caller Name, Caller Number, Call History and KEM. Configuration Setting Huge Large Regular (default) Line Label 26 point 23 point Call Session: Caller Name 26 point Call Session: Caller Number 22 point 23 point 22 point Call History 26 point 23 point Small 16 point 16 point 20 point 19 point Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 91 Charge Your Mobile Device User Preferences REVIEW DRAFT - CISCO CONFIDENTIAL Line Label Call Session: Caller Name Call Session: Caller Number Call History Configuration Setting Tiny Procedure
. Press Applications Step 1 Step 2 Use the Navigation cluster and Select button to scroll and select Settings. Step 3 Step 4 Choose Huge, Large, Regular,Small or Tiny and press Set. Step 5 Press Exit to return to the Settings screen. Select Font Size. Charge Your Mobile Device You can use the USB port on your Cisco IP phone to charge your mobile device if it has a USB connection. USB charging is supported on the following ports:
Side Port: Supports low current charging with a maximum value of 500mA charging current (2.5 Watt) Back Port: Supports SDP and DCP modes, with SDP supporting a maximum value of 500mA charging current and the DCP supporting fast charging upto a value of 2.1A charging current (10.5 Watt) Your Cisco IP phone keeps charging the mobile device while in power saving mode but stops charging in deep sleep mode. The USB charging feature supports the following mobile devices:
Note Other mobile devices are supported but there may be instances of incompatibility wherein they will not get charged. Apple iPAD 1, 2,3, and 4 iPAD Air iPAD mini iPhone 4 and iPhone 5 series Samsung Tablet Note 2 and Note 3 series Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 92 User Preferences Phone Services REVIEW DRAFT - CISCO CONFIDENTIAL Galaxy S4 series When charging your mobile device using your Cisco IP Phone, the following conditions apply:
When you plug-in a tablet, it takes about 3 seconds for the charging to begin and once it gets fully charged/nearly fully charged the charging icon is not displayed and the battery capacity may decrease over time. Note You will notice this behavior if You can rectify this by unplugging and re-plugging in your device. In the PoE mode, when you plug-in a tablet, it does not display the charging icon and the battery capacity may decrease over time. If the battery capacity of your mobile device is lower than 90% when you plug it in, you will notice that charging starts immediately, stops for 2 seconds and then resumes. If you unplug your tablet and immediately plug-in a USB headset to it, there will be a delay of 3 seconds before the tablet recognizes the USB headset. Phone Services Phone services can include special phone features, network data, and web-based information (such as stock quotes and movie listings). You must subscribe to a phone service using the Self Care Portal before you access it on your phone. For more information, contact your system administrator. If only one service is set up, the service opens by default. If more than one service is set up, select an option from the menu. Select a service by using one of these feature buttons:
(Feature button that your system administrator sets up) Messages Applications Contacts For information on Cisco Unified Communications Self Care Portal, see the Cisco Unified Communications Self Care Portal User Guide, located at http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_ user_guide_list.html. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 93 REVIEW DRAFT - CISCO CONFIDENTIAL User Preferences Line Settings Line Settings Line settings affect a specific phone line (directory number) on your phone. Line settings can include call forwarding, visual and audio message-waiting indicators, voice-message indicators, ring patterns, and other line-specific settings. You can change your line settings using the Cisco Unified Communications Self Care Portal. For information, see the Cisco Unified Communications Self Care Portal User Guide, located at http://www.cisco.com/en/US/
products/sw/voicesw/ps556/products_user_guide_list.html. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 94 C H A P T E R 10 Accessories Accessory List, page 95 View Accessories List, page 96 View Accessories Details, page 96 USB Devices, page 97 Set Up Wideband for Analog Headset, page 97 Bluetooth Headsets, page 97 USB Headsets, page 101 Accessory List Your phone supports accessories from Cisco and third-party manufacturers. Accessory Type Cisco IP Phone 8841 8851 8861 Cisco Accessories Cisco Unified Camera Add-on module Virtual desktop infrastructure (VDI) client Add-on module Third-Party Accessories Headset Analog Analog Wideband Bluetooth USB X X X X X X X X X X X X X Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 95 View Accessories List REVIEW DRAFT - CISCO CONFIDENTIAL Accessories Accessory Type Cisco IP Phone Microphone Speakers External PC External PC 8841 8851 8861 X X View Accessories List You can connect external hardware to your phone using the headjack, Bluetooth, or USB. The accessory list, by default, contains an analog headset that can be set up to enable wideband. Procedure Step 1 Step 2 Use the Navigation cluster and Select button to scroll and select Accessories. PressApplications
. A list of phone accessories displays. Press Exit to return to the Applications screen. Step 3 View Accessories Details Procedure Step 1 Step 2 Use the Navigation cluster and Select button to scroll and select Accessories. Press Applications
. Step 3 A list of phone accessories displays. Select an accessory from list and press Details. The phone screen displays the details of selected accessory. The information displayed on the phone screen depends on the accessory selected. Most of the accessories provide these details:
Device Name Hostname Device Type Device Service Firmware Version Paired Status (for Bluetooth devices) Connected Status Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 96 Accessories REVIEW DRAFT - CISCO CONFIDENTIAL USB Devices Configured Status Step 4 Step 5 Press Setup to configure the selected accessory for your phone. Press Exit to return to the Applications screen. USB Devices Each USB port supports a maximum of five supported and nonsupported devices that are connected to the phone. Each device connected to the phone is included in the maximum device count. For example, your phone can support five USB devices (such as three Cisco Unified IP Color Key Expansion modules, one hub, and one other standard USB device) on the side port and five additional standard USB devices on the back port. Many third-party USB products contain more than one USB device, and thus count as more than one device. For example, a third-party USB device may contain an internal hub and a headset, and thus count as two USB devices. If you use a USB hub and remove the USB cable from the phone or device port during an active call, it may cause your phone or device to reboot. For more information, contact your system administrator. Set Up Wideband for Analog Headset Procedure Step 1 Step 2 Use the Navigation cluster and Select button to scroll and select Accessories. Press Applications
. A list of phone accessories displays. Step 3 Select Analog Headset and press Setup. The phone screen displays the wideband status for the analog headset. Step 4 Step 5 Press On or Off to enable or disable wideband for the analog headset. Press Return to return to the Accessories screen. Bluetooth Headsets
(For Cisco IP Phone 8851 and 8861 only.) Your phone supports Bluetooth Class 2 technology when the headsets support Bluetooth. You can add and pair up to five Bluetooth headsets to your phone, but the last Bluetooth headset connected becomes the default for use with the phone. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 97 Bluetooth Headsets REVIEW DRAFT - CISCO CONFIDENTIAL Accessories The Cisco IP Phone 8851 and 8861 support Bluetooth Class 2 technology when the headsets support Bluetooth. Bluetooth enables low-bandwidth wireless connections within a range of 30 feet (10 meters). The best performance is in the 3- to 6-foot (1- to 2-meter) range. When using Bluetooth headsets with your phone, these conditions apply:
You can pair and connect up to five Bluetooth headsets to your phone, but the last Bluetooth headset connected becomes the default for use with the phone. After a Bluetooth headset is connected, turning it off and reconnects it to the phone. The following instructions apply when using the Bluetooth headset:
If you have both a Bluetooth headset and an analog headset attached to the phone, only one type of headset works at any time. Using a USB headset disables both the Bluetooth and analog headset. Enable the Bluetooth headset to disable the analog headset. Disable the Bluetooth headset to enable the analog headset. Unplug the USB headset and then enable either the Bluetooth headset or the analog headset. For optimum headset coverage, use your Bluetooth headset within 10 ft of the phone, although Bluetooth coverage extends to about 30 ft from the phone. Your phone supports the Bluetooth Handsfree Profile. If your Bluetooth headset supports these features, you can perform these call functions from your Bluetooth headset:
Answer a call End a call Change the headset volume for a call Redial Caller ID Reject Divert Hold and Accept Release and Accept For more information, see the documentation from your Bluetooth headset manufacturer. While using Bluetooth headset, there can be potential interference issues. Therefore Cisco recommends that you reduce the proximity of other 802.11b/g devices, Bluetooth devices, microwave ovens, and large metal objects. For a Bluetooth wireless headset to work, it does not need to be within direct line-of-sight of the phone, but some barriers, such as walls or doors, and interference from other electronic devices, can affect the connection. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 98 Accessories REVIEW DRAFT - CISCO CONFIDENTIAL Add Bluetooth Accessory Add Bluetooth Accessory Before you add a Bluetooth accessory, it must be discoverable by the phone. Look for a flashing LED on a Bluetooth accessory as an indication that it is discoverable. For more information, see the documentation from the Bluetooth accessory manufacturer.
(For Cisco IP Phone 8851 and 8861 only.) Procedure Step 1 Step 2 Step 3 Step 4
. Press Applications Select Add Bluetooth Accessory. The phone searches for discoverable accessories that are supported. When an accessory is found, it is added to the list in the Adding Bluetooth Accessory screen. Select the accessory and press Connect. The phone automatically attempts to connect the accessory using a Bluetooth device PIN of 0000. If your accessory requires a different PIN and the Adding PIN screen appears, enter the PIN for your accessory. When the connection completes, the Bluetooth active icon checkmark appears next to the connected accessory. appears on the phone screen header and a Connect Bluetooth Accessory
(For Cisco IP Phone 8851 and 8861 only.) Before You Begin Before you can connect a Bluetooth accessory, it must be already added as an accessory to the phone. Procedure Step 1 Step 2 Press Applications Select a Bluetooth accessory and press Connect. When the connection completes, the Bluetooth active icon checkmark appears next to the connected accessory. appears on the phone screen header and a Turn On Bluetooth If your system administrator has set up the Bluetooth feature for your phone, you can turn it on and off from your phone. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 99 Disconnect Bluetooth Accessory REVIEW DRAFT - CISCO CONFIDENTIAL Accessories
(For Cisco IP Phone 8851 and 8861 only.) Procedure
. Press Applications Step 1 Step 2 Use the Navigation cluster and Select button to scroll and select Settings. Step 3 Step 4 Select Bluetooth. Press On . The Bluetooth icon
(Optional) To add a Bluetooth accessory from this screen, select Bluetooth again and press Add Accessory. appears on the phone screen header. Step 5 Step 6 To turn off Bluetooth, press Applications Step 7 Use the Navigation pad and Select button to scroll and select Settings. Step 8 Step 9
. Select Bluetooth. Press Off. The Bluetooth icon disappears from the phone screen header. Disconnect Bluetooth Accessory
(For Cisco IP Phone 8851 and 8861 only.) Procedure Step 1 Step 2 Press Applications Select a Bluetooth accessory and then press Disconnect. Delete Bluetooth Accessory
(For Cisco IP Phone 8851 and 8861 only.) Procedure Step 1 Step 2 Press Applications Select a Bluetooth accessory and press Delete. The Bluetooth accessory disconnects (if it was connected) and does not display on the Accessories list. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 100 Accessories REVIEW DRAFT - CISCO CONFIDENTIAL USB Headsets USB Headsets
(For Cisco IP Phones 8851 and 8861 only.) Your phone supports USB headset devices attaching to all USB ports including side USB, back USB and KEM USB Port. Draft comment: Need to apply the in10227 to the KEM USB Port. The following USB Headsets are supported:
Jabra PRO9400 and GO6400 series PRO930, Biz2400, GN2000 series Speak 450, Handset 450, and UC Voice 550 Plantronics Blackwire 600 and 400 series Savi DECT 740, CS5xx DECT Voyager Pro UC USB headsets not listed above may not function properly when attached to the USB port. For more information, see the documentation from your USB headset manufacturer. When using USB headsets with your phone, these conditions apply:
The priority of USB headset over Bluetooth or analog headsets depends on the connected state of the headset (only one headset can be connected at a time) During a call using headset, the audio path changes automatically if you plug in a USB headset but does not change automatically if you plug out a USB headset The phone displays an appropriate message when you plug in the USB headset or adjust the volume using the phone volume control key Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 101 USB Headsets REVIEW DRAFT - CISCO CONFIDENTIAL Accessories Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 102 C H A P T E R 11 Frequently Asked Questions Why Can't I See All Active Calls on My Phone?, page 103 How Do I Redirect an Incoming Call?, page 104 How Do I Silence a Ringing Call If I'm On a Call?, page 104 How Do I Resume a Call That is On Hold?, page 104 What Is the Difference Between Buttons on the Left and Those on the Right of the Screen?, page 105 Why Do Softkeys Keep Changing?, page 105 What Is the Best Way to Look at Calls When I Have a Shared Line or Multiple Lines?, page 105 What Should I Do If I Accidentally Press a Button While on a Call?, page 106 How Do I Check Missed Calls?, page 106 How Do I Exit from a Running Application?, page 106 How Do I Connect Two Calls and then Drop from the Line Myself?, page 107 What Does the Swap Softkey Do?, page 107 How Do I Cancel a Conference or Transfer After I Start It?, page 107 How Can I Combine Two Calls Into a Single Conference Call? , page 108 Why Does My Phone Not Wake Up?, page 108 What Do Four Rings in Succession Mean?, page 108 Why Can't I See All Active Calls on My Phone?
Question Why can't I see all the active calls on my phone?
Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 103 How Do I Redirect an Incoming Call?
Frequently Asked Questions REVIEW DRAFT - CISCO CONFIDENTIAL Answer When there are more calls than available session buttons on the phone, you can scroll to see them. Calls are sorted from oldest to newest, with the oldest call at the top of the list. How Do I Redirect an Incoming Call?
Question How do I redirect an incoming call when I am on a call?
Answer To redirect an incoming (ringing) call while on another call, highlight the incoming call, and then press Divert. Otherwise press Divert to redirect the current, active call. How Do I Silence a Ringing Call If I'm On a Call?
Question How do I silence a ringing call, if I'm on a call?
Answer You can silence the incoming (ringing) call. Press Volume down once, and then let the incoming call go to the target number (voice mail or predetermined number set up the system administrator). How Do I Resume a Call That is On Hold?
Question How do I resume a call that is on hold?
Answer To resume a call on hold, you can use any of the following methods:
Press the pulsing green session button. Press the call session on the phone display. Press Resume. Highlight the call by using the Navigation cluster and press Select button. Press Hold. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 104 Frequently Asked Questions What Is the Difference Between Buttons on the Left and Those on the Right of the Screen?
REVIEW DRAFT - CISCO CONFIDENTIAL What Is the Difference Between Buttons on the Left and Those on the Right of the Screen?
Question What is the difference between the buttons on the left and those on the right of the screen?
Answer Your phone has feature buttons on the left and call session buttons on the right. Use the feature buttons to access features (such as speed dial) or select a phone line. Use call session buttons to perform call-related tasks, such as making a new call, resuming a held call, or checking your voicemail. The positions of the session buttons and feature buttons can be reversed on phones that use a locale with a right-to-left reading orientation, such as Hebrew and Arabic. Why Do Softkeys Keep Changing?
Question Why do the softkeys keep changing?
Answer Softkeys act on the selected (highlighted) call or menu item only. The softkeys that display depend on the call or item you have selected. What Is the Best Way to Look at Calls When I Have a Shared Line or Multiple Lines?
Question What is the best way to look at calls when I have a shared line or multiple lines?
Answer If you have a shared line or multiple lines, it is recommended that you use the All Calls feature to view calls. When you press the All Calls button (on the left), all calls for all your lines are listed on the phone screen in chronological order (oldest first). If you do not have an All Calls button, contact your system administrator to set up this feature. Your administrator can also set up your primary line key to act the same as the All Calls button. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 105 What Should I Do If I Accidentally Press a Button While on a Call?
Frequently Asked Questions REVIEW DRAFT - CISCO CONFIDENTIAL What Should I Do If I Accidentally Press a Button While on a Call?
Question What should I do if I accidentally press a button while on a call?
Answer If you are on a call and press a button for another line, your line view will change. Your current call disappears from view and calls for the newly selected line are displayed. To redisplay the call you are on, select the line that it is on, press All Calls, or, press the Primary line key if it is set up by your administrator to display all calls. How Do I Check Missed Calls?
Question How do I check missed calls on my phone?
Answer To check missed calls on your phone:
Press Applications Press Missed Calls.
, select Call History, and press Missed. How Do I Exit from a Running Application?
Question How do I exit from a running application?
Answer To exit from a running applications you must:
1 Press Applications 2 Scroll and select Running Applications. 3 Select a running application and press Close App to close the application. When prompted, save your changes. 4 Press Exit to end the running application. If you do not exit a running application, it continues to run in the background. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 106 Frequently Asked Questions How Do I Connect Two Calls and then Drop from the Line Myself?
REVIEW DRAFT - CISCO CONFIDENTIAL How Do I Connect Two Calls and then Drop from the Line Myself?
Question How do I connect two calls and then drop from the line myself?
Answer When you are on an active call (not on hold), do the following:
1 Press Transfer and enter the transfer recipients phone number in one of these ways:
Press the session button of a held call. Enter the transfer recipients phone number. Scroll to a Call History record and press Call. Press a speed-dial button. Press Speed Dial, enter a speed-dial number or highlight the number you want to call, and press Speed Dial again. Press Active Calls and select a held call. The transfer completes immediately. 2 Press Transfer again. You do not have to wait for the recipient to answer to complete the transfer. What Does the Swap Softkey Do?
Question What does the Swap softkey do?
Answer The Swap softkey allows you to toggle between two calls before completing the transfer or creating a conference. This allows you to consult privately with the party or parties on each call before combining the calls into a conference. How Do I Cancel a Conference or Transfer After I Start It?
Question Can I cancel a conference or transfer procedure after I have started it?
Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 107 How Can I Combine Two Calls Into a Single Conference Call?
Frequently Asked Questions REVIEW DRAFT - CISCO CONFIDENTIAL Answer Yes, before completing a conference or transfer, you can press Release or Cancel to cancel it. How Can I Combine Two Calls Into a Single Conference Call?
Question How can I combine two calls on hold into a single conference call?
Answer Make sure that one of the calls is active (not on hold). If both calls are on hold, resume one cal, and then:
1 Press Conference 2 Press the line button for the other (held) call. The conference begins. The conference is established on the line that had the active call. Why Does My Phone Not Wake Up?
Question Why does my phone not work wake up when it worked before?
Answer If your system administrator has set up your phone for EnergyWise, the phone may be sleeping (powered down). Your system administrator sets your phone to sleep at a certain time and wake (power up) at a certain time. Your phone wakes up at the time your system administrator configured. You can press the Select button to wake your phone up. Contact your system administrator to have the sleep and wake up times changed. What Do Four Rings in Succession Mean?
Question My phone played the ring tone four times in succession, but there is no call. What does this mean?
Answer The phone is notifying you that your phone will power down (sleep) soon to conserve energy (the EnergyWise feature). Your system administrator sets your phone to sleep at a certain time and wakes (power up) at a certain time. Your phone wakes up at the time your system administrator configured, or you can press Select to wake it up. Contact your system administrator to have the sleep and wake up times changed. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 108 C H A P T E R 12 Troubleshooting Missing Alert Calls Button, page 109 Missing All Calls Button, page 109 Cannot Sign In to Personal Directory, page 110 Cannot Access Self Care Portal, page 110 Security Error Message, page 110 Report Phone Problems, page 111 Documentation, Service Requests, and Additional Information, page 111 Missing Alert Calls Button Issue I would like to use the Alert Calls button but it is not on my phone. Possible Cause It has not been set up by your system administrator. Solution Contact your system administrator to enable the Alert Calls feature for you. Missing All Calls Button Issue I would like to use the All Calls button, but it is not on my phone. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 109 Cannot Sign In to Personal Directory Troubleshooting REVIEW DRAFT - CISCO CONFIDENTIAL Possible Cause It has not been set up by your system administrator or your system administrator may have set up your phone so that the primary line button performs the All Calls function. Solution Contact your system administrator to enable the All Calls feature for you or check with your administrator about the primary line button functionality. Cannot Sign In to Personal Directory Problem You are unable to sign in to your personal directory. Possible Cause You are using your password to sign in, not your personal identification number (PIN). Your PIN needs to be reset. Solution Use your PIN, not your password. Contact your system administrator. Cannot Access Self Care Portal Problem You are unable to access your Self Care Portal. Possible Cause Your password needs to be reset or your administrator may have changed your access to the pages. Solution Contact your system administrator. Security Error Message Problem Your phone displays Security Error. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 110 Troubleshooting REVIEW DRAFT - CISCO CONFIDENTIAL Report Phone Problems Cause Your phone firmware has identified an internal error. Solution If the message persists, contact your system administrator. Report Phone Problems Your system administrator may temporarily configure your phone with the Quality Reporting Tool (QRT) to troubleshoot performance problems. Depending on configuration, use the QRT to:
Immediately report an audio problem on a current call. Select a general problem from a list of categories and choose reason codes. Procedure Step 1 Step 2 Step 3 Press Report Quality. Scroll and select the item that closely matches your problem. Press the Select softkey. The information is sent to your system administrator. Documentation, Service Requests, and Additional Information For information about how to obtain documentation, submit a service request, and gather additional information, see the monthly Whats New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at http://www.cisco.com/c/en/us/td/docs/general/whatsnew/whatsnew.html. Subscribe to the Whats New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS Version 2.0. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 111 Documentation, Service Requests, and Additional Information REVIEW DRAFT - CISCO CONFIDENTIAL Troubleshooting Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 112 C H A P T E R 13 Product Safety and Security Safety and Performance Information, page 113 FCC Compliance Statements, page 114 Cisco Product Security Overview, page 115 Safety and Performance Information Power Outage Power outages and other devices can affect your Cisco IP Phone. Your access to emergency service through the phone requires that the phone receive power. If a power interruption occurs, Service and Emergency Calling Service dialing will not function until power is restored. In case of a power failure or disruption, you may need to reset or reconfigure the equipment before you can use the Service or Emergency Calling Service dialing. External Devices We recommend using good-quality external devices, such as headsets, cables, and connectors, that are shielded against unwanted radio frequency (RF) and audio frequency (AF) signals. Note Not all Cisco IP Telephony products support external devices, cords or cables. For more information, consult the documentation for your phone. Depending on the quality of these devices and their proximity to other devices, such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of these actions:
Move the external device away from the source of the RF or AF signals. Route the external device cables away from the source of the RF or AF signals. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 113 Bluetooth Wireless Headset Performance Product Safety and Security REVIEW DRAFT - CISCO CONFIDENTIAL Use shielded cables for the external device, or use cables with a better shield and connector. Shorten the length of the external device cable. Apply ferrites or other such devices on the cables for the external device. Cisco cannot guarantee the performance of external devices, cables, and connectors. Caution In European Union countries, use only external speakers, microphones, and headsets that are fully compliant with the EMC Directive [89/336/EC]. Bluetooth Wireless Headset Performance The Cisco IP Phones support Bluetooth Class 2 technology when the headsets support Bluetooth. Bluetooth enables low-bandwidth wireless connections within a range of 30 feet (10 meters). The best performance is in the 3- to 6-foot (1- to 2-meter) range. You can connect up to five headsets, but only the last one connected is used as the default. Because there can be potential interference issues, Cisco recommends that you move 802.11b/g devices, Bluetooth devices, microwave ovens, and large metal objects away from the wireless headset. For a Bluetooth wireless headset to work, it does not need to be within direct line-of-sight of the phone, but some barriers, such as walls or doors, and interference from other electronic devices, can affect the connection. Power Information Connect your Cisco IP phone to your LAN using a CAT 5e Ethernet cable to enable full functionality of your Cisco IP phone. If your Ethernet port is equipped with Power over Ethernet (PoE), your Cisco IP phone can be powered through the LAN port. Do not extend the LAN Ethernet cable outside the building. FCC Compliance Statements The Federal Communications Commission requires compliance statements for the following:
FCC Part 15.21 Statement Changes or modifications not expressly approved by the party responsible for compliance could void the users authority to operate the equipment. FCC RF Radiation Exposure Statement This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. End users must follow the specific operating instructions for satisfying RF exposure compliance. This transmitter must be at least 20 cm from the user and must not be collocated or operating in conjunction with any other antenna or transmitter. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 114 Product Safety and Security FCC Receivers and Class B Digital Statement REVIEW DRAFT - CISCO CONFIDENTIAL FCC Receivers and Class B Digital Statement This product has been tested and complies with the specifications for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used according to the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which is found by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna Increase the separation between the equipment or devices Connect the equipment to an outlet other than the receiver's Consult a dealer or an experienced radio/TV technician for assistance Cisco Product Security Overview This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer, and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute, or use encryption. Importers, exporters, distributors, and users are responsible for compliance with U.S. and local country laws. By using this product you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately. Further information regarding U.S. export regulations may be found at http://www.bis.doc.gov/index.php/
regulations/export-administration-regulations-ear. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 115 Cisco Product Security Overview REVIEW DRAFT - CISCO CONFIDENTIAL Product Safety and Security Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 116 C H A P T E R 14 Warranty Cisco One-Year Limited Hardware Warranty Terms, page 117 Cisco One-Year Limited Hardware Warranty Terms Special terms apply to your hardware warranty and services that you can use during the warranty period. Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com at the following URL: http://www.cisco.com/go/hwwarranty. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 117 Cisco One-Year Limited Hardware Warranty Terms REVIEW DRAFT - CISCO CONFIDENTIAL Warranty Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 118
frequency | equipment class | purpose | ||
---|---|---|---|---|
1 | 2014-06-06 | 2402 ~ 2480 | DSS - Part 15 Spread Spectrum Transmitter | Original Equipment |
app s | Applicant Information | |||||
---|---|---|---|---|---|---|
1 | Effective |
2014-06-06
|
||||
1 | Applicant's complete, legal business name |
Cisco Systems Inc
|
||||
1 | FCC Registration Number (FRN) |
0004968939
|
||||
1 | Physical Address |
125 West Tasman Drive
|
||||
1 |
San Jose, California 95134-1706
|
|||||
1 |
United States
|
|||||
app s | TCB Information | |||||
1 | TCB Application Email Address |
h******@acbcert.com
|
||||
1 | TCB Scope |
A4: UNII devices & low power transmitters using spread spectrum techniques
|
||||
app s | FCC ID | |||||
1 | Grantee Code |
LDK
|
||||
1 | Equipment Product Code |
88511056
|
||||
app s | Person at the applicant's address to receive grant or for contact | |||||
1 | Name |
G******** T******
|
||||
1 | Title |
Manager, Engineering
|
||||
1 | Telephone Number |
408-5********
|
||||
1 | Fax Number |
408-5********
|
||||
1 |
g******@cisco.com
|
|||||
app s | Technical Contact | |||||
n/a | ||||||
app s | Non Technical Contact | |||||
n/a | ||||||
app s | Confidentiality (long or short term) | |||||
1 | Does this application include a request for confidentiality for any portion(s) of the data contained in this application pursuant to 47 CFR § 0.459 of the Commission Rules?: | Yes | ||||
1 | Long-Term Confidentiality Does this application include a request for confidentiality for any portion(s) of the data contained in this application pursuant to 47 CFR § 0.459 of the Commission Rules?: | Yes | ||||
1 | If so, specify the short-term confidentiality release date (MM/DD/YYYY format) | 07/21/2014 | ||||
if no date is supplied, the release date will be set to 45 calendar days past the date of grant. | ||||||
app s | Cognitive Radio & Software Defined Radio, Class, etc | |||||
1 | Is this application for software defined/cognitive radio authorization? | No | ||||
1 | Equipment Class | DSS - Part 15 Spread Spectrum Transmitter | ||||
1 | Description of product as it is marketed: (NOTE: This text will appear below the equipment class on the grant) | VIOP Phone w/ Handsfree Bluetooth | ||||
1 | Related OET KnowledgeDataBase Inquiry: Is there a KDB inquiry associated with this application? | No | ||||
1 | Modular Equipment Type | Does not apply | ||||
1 | Purpose / Application is for | Original Equipment | ||||
1 | Composite Equipment: Is the equipment in this application a composite device subject to an additional equipment authorization? | No | ||||
1 | Related Equipment: Is the equipment in this application part of a system that operates with, or is marketed with, another device that requires an equipment authorization? | No | ||||
1 | Grant Comments | Output power listed is conducted. The antenna used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter except in accordance with FCC multi-transmitter product procedures. End users must be provided with transmitter operating conditions for satisfying RF exposure compliance. | ||||
1 | Is there an equipment authorization waiver associated with this application? | No | ||||
1 | If there is an equipment authorization waiver associated with this application, has the associated waiver been approved and all information uploaded? | No | ||||
app s | Test Firm Name and Contact Information | |||||
1 | Firm Name |
Cisco Systems, Inc.
|
||||
1 | Name |
G****** T********
|
||||
1 | Telephone Number |
408-5********
|
||||
1 | Fax Number |
40852********
|
||||
1 |
g******@cisco.com
|
|||||
Equipment Specifications | |||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
1 | 1 | 15C | 2402.00000000 | 2480.00000000 | 0.0027000 |
some individual PII (Personally Identifiable Information) available on the public forms may be redacted, original source may include additional details
This product uses the FCC Data API but is not endorsed or certified by the FCC