FCC ID: LDK88211296 Wireless IP Phone

Cisco Wireless IP Phone 8821 and 8821EX User Guide First Published: January 15, 2016 Last Modified: April 11, 2016 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS. THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY. The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense. The following information is for FCC compliance of Class B devices: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If the equipment causes interference to radio or television reception, which can be determined by turning the equipment off and on, users are encouraged to try to correct the interference by using one or more of the following measures:

Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. Modifications to this product not authorized by Cisco could void the FCC approval and negate your authority to operate the product The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCBs public domain version of the UNIX operating system. All rights reserved. Copyright 1981, Regents of the University of California. NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED "AS IS" WITH ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE. IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any examples, command display output, network topology diagrams, and other figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses or phone numbers in illustrative content is unintentional and coincidental. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: http://

www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1110R) 2016 Cisco Systems, Inc. All rights reserved. C O N T E N T S C H A P T E R 1 Your Phone 1 The Cisco Wireless IP Phone 8821 and 8821EX 1 Getting Started 3 Turn On Your Phone 3 Sign In to Your Phone 3 Turn Off Your Phone 4 Lock the Phone Keypad 4 Unlock the Phone Keypad 4 Self Care Portal 5 Speed-Dial Numbers 6 Buttons and Hardware 7 Navigation 11 Phone Screen Features 11 Clean the Phone Screen 11 Differences Between Phone Calls and Lines 11 Out-of-Range Alerts 12 Phone Batteries 12 Bluetooth and Your Phone 12 Additional Help and Information 13 Cisco One-Year Limited Hardware Warranty Terms 13 Battery Warranty 13 C H A P T E R 2 Phone Setup 15 Phone Hardware Installation 15 Install the Phone Battery 15 Phone Battery Charging 17 Spare Battery Charging 17 Prepare the Power Adapter 18 Cisco Wireless IP Phone 8821 and 8821EX User Guide iii Contents Charge the Battery with the AC Power Supply 18 Charge the Battery with the USB Cable and a USB Port on Your PC 19 Phone Configuration 20 Add the Phone to the Wi-Fi Network 20 Connect the Phone to the Cisco Unified Communications Manager 21 Set the Username and Password 22 C H A P T E R 3 Calls 23 Access the Phone App 23 Make Calls 24 Make a Call 24 Make an Emergency Call 24 Make a Call with a Headset 24 Make a Call with the Speakerphone 25 Make a Call with a Phone or Video Address 25 Redial a Number 26 Return a Recent Call 26 Make a Call from the Phone App with a Favorite 26 Speed Dial 27 Dial an International Number 27 Get Notified When a Contact is Available 27 Calls That Require a Billing Code or Authorization Code 28 Secure Calls 28 Answer Calls 28 Answer a Call 28 Answer Call Waiting 28 Decline a Call 29 Ignore a Call 29 Silence Incoming Calls on Your Phone 29 Answer a Coworker's Phone (Call Pickup) 30 Answer a Call Within Your Group (Pickup) 30 Answer a Call From Another Group (Group Pickup) 30 Answer a Call from an Associated Group (Other Pickup) 30 Trace a Suspicious Call 31 Control the Phone Ringer for a Single Incoming Call 31 Cisco Wireless IP Phone 8821 and 8821EX User Guide iv Contents End a Call 32 Mute Your Audio 32 Hold Calls 32 Put a Call on Hold 32 Answer a Call Left on Hold for Too Long 32 Swap Between Active and Held Calls 33 Call Park 33 Place a Call on Hold with Call Park 33 Retrieve a Call on Hold with Call Park 34 Forward Calls From Your Phone 34 Turn Off Call Forward From Your Phone 35 Transfer a Call to Another Person 35 Conference Calls and Meetings 35 Add Another Person to a Call 35 View and Remove Conference Participants 36 Scheduled Conference Calls (Meet Me) 36 Host a Meet Me Conference 36 Join a Meet Me Conference 37 Intercom Calls 37 Make an Intercom Call 37 Answer an Intercom Call 38 Supervise and Record Calls 38 Set up a Supervised Call 38 Record a Call 39 Prioritized Calls 39 Make a Priority Call 40 Answer a Priority Call 40 Answer a Priority Call While on Another Call 40 Multiple Lines 41 Shared Lines 41 Add Yourself to a Call on a Shared Line (Barge) 41 Add Yourself to a Call on a Shared Line (cBarge) 41 Get Notified Before You Join a Call on a Shared Line 42 C H A P T E R 4 Contacts 43 Cisco Wireless IP Phone 8821 and 8821EX User Guide v Contents Access the Contacts App 43 Corporate Directory 43 Search and Dial a Contact from the Corporate Directory 44 Find Contact Information for a Coworker from Your Phone 44 Personal Directory 44 Sign In and Out of a Personal Directory 44 Search for a Contact in Your Personal Directory 45 Add a New Contact to Your Personal Directory 45 Find Contact Information for a Personal Directory Contact from Your Phone 46 Edit a Contact in Your Personal Directory 46 Call a Contact from Your Personal Directory 46 Remove a Contact from Your Personal Directory 47 Local Contacts 47 Search for a Contact in Your Local Contacts List 47 Add a New Contact to Your Local Contacts List 47 Find Contact Information for a Local Contact from Your Phone 48 Edit a Contact in Your Local Contacts List 48 Call a Contact from Your Local Contacts List 48 Remove a Contact from Your Local Contacts List 49 Remove all Local Contacts 49 Favorites 49 Add a Contact to Your Favorites List 49 Delete a Contact from Your Favorites List 50 C H A P T E R 5 Recent Calls 51 Access the Recents App 51 New Voicemail Message and Missed Calls Indicators 51 Voicemail List 51 Access Your Voicemail Service 52 Missed Calls List 52 View Your Missed Calls 52 Find Details About a Missed Call 52 Return a Missed Call 53 Create a New Local Contact from a Missed Call Record 53 Delete a Missed Call Entry 53 Cisco Wireless IP Phone 8821 and 8821EX User Guide vi Contents Clear the Missed Calls List 54 Recents Calls List 54 View Your Recent Calls 54 Find Details About a Recent Call 55 Return a Recent Call from Recents 55 Create a New Local Contact from a Recents Call Record 55 Delete a Call Record 56 Clear the Recent Calls List 56 C H A P T E R 6 Applications 57 Apps and the Application Button 57 Use the Push to Talk Application 57 C H A P T E R 7 Settings 59 Access the Settings App 59 Access Phone Settings 59 Make the Phone Vibrate for an Incoming Call 60 Select Where You Hear the Ringtone 60 Change the Ringtone 60 Adjust the Headset Feedback 61 Turn Off the Keypad Sounds 61 Adjust the Screen Brightness 61 Change the Font Size 61 Control the LED Indicator Light 62 Change the Screen Display Timeout Change the Wallpaper 62 Automatically Lock the Keypad 63 Date and Time Settings 63 62 Control the Date and Time Manually 63 Control the Date and Time Automatically 64 Set the Time Zone Automatically 64 Set the Time 65 Set the Date 65 Set Time Zone 65 Use a 12-Hour or 24-Hour Clock 66 Cisco Wireless IP Phone 8821 and 8821EX User Guide vii Contents Set the Date Format 66 Access Wi-Fi Settings 66 Access Bluetooth Settings 67 Turn On Bluetooth 67 Add a New Bluetooth Device 67 Connect a Bluetooth Device 68 Rename a Bluetooth Device 68 Disconnect Bluetooth Device 69 Delete a Bluetooth Device 69 Access Admin Settings 69 Adjust the Volume in a Call 70 Adjust the Ringtone Volume 70 C H A P T E R 8 Accessories 71 Supported Accessories 71 Headsets 71 Standard Headsets 72 Bluetooth Headsets 72 Cisco Wireless IP Phone 8821 Desktop Charger 72 Set Up the Desktop Charger 73 Charge Your Phone with the Desktop Charger 73 Charge Your Spare Battery with the Desktop Charger 74 Cisco Wireless IP Phone 8821 Multicharger 74 Set Up the Multicharger 74 Charge Your Phone with the Multicharger 75 Charge Your Spare Battery with the Multicharger 75 Secure the Charger with a Cable Lock 75 C H A P T E R 9 Troubleshooting 77 General Troubleshooting 77 Find Information About Your Phone 79 Hardware Diagnostics 79 Perform Audio Diagnostics 79 Perform Keypad Diagnostics 79 Perform WLAN Diagnostics 80 Cisco Wireless IP Phone 8821 and 8821EX User Guide viii Contents WLAN Diagnostics Fields 80 Get a List of Neighbors 82 Neighbor List Fields 82 C H A P T E R 1 0 Product Safety and Security 85 Safety and Performance Information 85 Safety Guidelines 86 Battery Safety Notices 86 Hazardous Environments 88 Power Outage 88 Regulatory Domains 88 Health-Care Environments 88 External Devices Usage 88 Phone Behavior During Times of Network Congestion 89 SAR 89 Compliance Statements 90 Compliance Statements for the European Union 90 CE Marking 90 RF Exposure Statement for the European Union 90 Compliance Statements for the USA 90 SAR Statement 90 RF Exposure Information 90 General RF Exposure Compliance 91 Part 15 Radio Device 92 Canadian Compliance for Cisco Wireless IP Phone 882x Series 92 Canadian RF Exposure Statement 92 Compliance Statements for New Zealand 92 Permit to Connect (PTC) General Warning 92 Use of IP Networks with the PSTN 93 The Use of Voice Compression Through the PSTN 93 Echo Cancellation 93 Compliance Statements for Taiwan 94 DGT Warning Statement for Cisco Wireless IP Phone 882x Series 94 Compliance Statement for Argentina 94 Compliance Statement for Brazil 94 Cisco Wireless IP Phone 8821 and 8821EX User Guide ix Contents Cisco Product Security Overview 95 Important Online Information 95 Cisco Wireless IP Phone 8821 and 8821EX User Guide x C H A P T E R 1 Your Phone The Cisco Wireless IP Phone 8821 and 8821EX, page 1 Getting Started, page 3 Self Care Portal, page 5 Buttons and Hardware, page 7 Additional Help and Information, page 13 The Cisco Wireless IP Phone 8821 and 8821EX The Cisco Wireless IP Phone 8821 and 8821EX are 802.11 dual-band wireless devices that provide comprehensive voice communications in conjunction with Cisco Unified Communications Manager and with Cisco Aironet 802.11b/g and Cisco Aironet 802.11a access points (APs) in a private business communications network. Note The Cisco Wireless IP Phone 8821EX is not currently supported. The phones are qualified Bluetooth wireless devices (Qualified Device ID [QDID] B014396). The phones provide voice communication over the same wireless LAN that your computer uses, allowing you to place and receive phone calls, put calls on hold, transfer calls, make conference calls, and so on. Both phones have Ingress Protection 67 (IP 67) level protection, which indicates dust-tight equipment that is protected against splashing water. The Cisco Wireless IP Phone 8821EX is certified for Potentially Explosive Atmosphere ATEX Class I Zone 2, North America Class I Division 2/Zone 2. The phone is certified for use in potentially explosive environments where flammable gasses, vapors or liquids may be present. The phone has an industry-standard yellow styling that offers fast recognition in emergency situations. The following figure shows the Cisco Wireless IP Phone 8821 on the left and the Cisco Wireless IP Phone 8821EX on the right. Cisco Wireless IP Phone 8821 and 8821EX User Guide 1 The Cisco Wireless IP Phone 8821 and 8821EX Your Phone Figure 1: Cisco Wireless IP Phone 8821 and 8821EX These phones, like other network devices, must be configured and managed. The phones support G.711, G.722, G.729a, G.729ab, MP3, WAV, iLBC, iSAC, OPUS, and AMR WB codecs. The phones also support uncompressed wideband (16 bits, 16 kHz) audio. The phones are hearing aid compatible (HAC) but do not have any TTY features. They have a centered dot or nib on the 5 key that is a tactile identifier. The physical characteristics include:

Resistance to damage from dropping the phone Tolerance of antibacterial and alcohol-based wipes Latex- and lead-free Shockproof and vibration-proof USB 1.1 interface IP 67 level protection, which indicates dust-tight equipment that is protected against splashing water Cisco Wireless IP Phone 8821EX only:

ATEX Zone 1/Class 2 certification prevents ignition of surrounding gas vapors by the phone. CSA Division 2/Zone 2 certification provides access to mobile collaborative communications. Industry-standard yellow styling offers fast recognition in emergency situations. In addition to basic call-handling features, your phone can provide enhanced productivity features that extend your call-handling capabilities. Depending on the configuration, your phone supports:

Cisco Wireless IP Phone 8821 and 8821EX User Guide 2 Your Phone Getting Started Use of Bluetooth wireless headsets, including certain hands-free call features Wireless access to your phone number and the corporate directory A local phone book that can store up to 200 contacts and speed-dial hot keys that can be assigned to phone book contacts Access to network data, XML applications, and web-based services Online customizing of phone features and services from your Self Care portal Related Topics Hazardous Environments, on page 88 Getting Started Your phone is powered by a rechargeable Lithium ion battery. Before you can use your phone, you must install the battery in the phone and charge the battery. Make sure you read the battery safety information in Product Safety and Security, on page 85. Your phone needs to connect to the corporate wireless network and the IP telephony network. Your administrator might set up your new wireless phone, or you might have to set it up. After the phone is set up, you can use the phone. Related Topics Phone Setup, on page 15 Phone Batteries, on page 12 Turn On Your Phone Your phone automatically turns the power off when you are not using it to conserve battery power. You need to turn the phone back on in order to use it. When you turn the phone on, you may need to enter a username and password to access the wireless network. After the phone authenticates and registers with the call control system, the main screen displays and you can make or receive calls. Procedure Press and hold Power/End Call for 4 seconds. Sign In to Your Phone You may need to enter your username and password to access the phone functions. You may also need to enter other information, as required by your wireless security requirements. Contact your administrator for assistance. Cisco Wireless IP Phone 8821 and 8821EX User Guide 3 Turn Off Your Phone Your Phone Procedure Step 1 Enter your user ID. Step 2 Enter your password. Press <button name>. Step 3 Related Topics Set the Username and Password, on page 22 Turn Off Your Phone Your phone turns off automatically after a period of inactivity. But you can also turn it off manually. Procedure Step 1 Step 2 Press and hold Power/End Call Press Power off. for 4 seconds. Related Topics Change the Screen Display Timeout , on page 62 Lock the Phone Keypad You can lock the keypad so that you don't press keys by mistake. Before You Begin You must be on the home screen. Procedure Press and hold Zero (0) until you see the message that the keypad is locked. Related Topics Automatically Lock the Keypad, on page 63 Unlock the Phone Keypad If you lock the keypad, you need to unlock it to use the phone. Cisco Wireless IP Phone 8821 and 8821EX User Guide 4 Your Phone Self Care Portal Procedure Step 1 Step 2 Press Unlock. Press Zero (0)

. Self Care Portal You can customize some phone settings with the Self Care portal web site, which you access from your computer. Your administrator gives you the Self Care portal URL, your user ID, and password. In the Self Care portal, you can control features, line settings, and phone services for your phone. Phone features include speed dial, do not disturb, and your personal address book. Line settings affect a specific phone line (directory number) on your phone. Line settings can include call forwarding, visual and audio message indicators, ring patterns, and other line-specific settings. Phone services can include special phone features, network data, and web-based information (such as stock quotes and movie listings). You must subscribe to a phone service using the Self Care portal before you access it on your phone. The following table describes some specific features that you configure using the Self Care portal. For more information, see the Self Care portal documentation for your call control system. Features Call forward Description You specify the number that will receive calls when call forward is enabled on the phone. You can use the Self Care portal to set up more complicated call forward functions, for example, when your line is busy. Additional phones You specify additional phones (your mobile and other phones) that you want to use to make and receive calls with the same directory numbers as your desk phone. You can also define blocked and preferred contacts to restrict or allow calls from certain numbers to be sent to your mobile phone. When you set up additional phones, you can also set up the following features:

Single number reachYou specify if the additional phone should ring when someone calls your desk phone. Mobile callsIf the additional phone is a mobile phone, you can set it up to allow you to transfer mobile calls to your desk phone or desk phone calls to your mobile phone. Speed dial You assign phone numbers to speed-dial numbers so that you can quickly call that person. Cisco Wireless IP Phone 8821 and 8821EX User Guide 5 Speed-Dial Numbers Your Phone Speed-Dial Numbers When you dial a number on your phone, you enter a series of digits. When you set up a speed-dial number, the speed-dial number must contain all the digits you need to make the call. For example, if you need to dial 9 to get an outside line, you put the number 9 and then the number you want to dial. You can also add other dialed digits to the number. Examples of additional digits include a meeting access code, an extension, a voicemail password, an authorization code, and a billing code. The dial string can contain the following characters:

0 to 9 pound (#) asterisk (*) comma (,)This is the pause character, and gives a 2- second delay in the dialing. You can have several commas in a row. For example, two commas (,,) represent a pause of 4 seconds. The rules for dial strings are:

Use the comma to separate the parts of the dial string. An authorization code must always precede a billing code in the speed-dial string. One comma is required between the authorization code and the billing code in the string. A speed-dial label is required for speed dials with authorization codes and additional digits. Before you configure the speed dial, try to dial the digits manually at least once to ensure that the digit sequence is correct. Note Your phone does not save the authorization code, billing code, or extra digits from the speed dial in the call history. If you press Redial after connecting to a destination using speed dial, the phone prompts you to enter any required authorization code, billing code, or additional digits manually. Example To set up a speed-dial number to call a person at a specific extension, and if you need an authorization code and billing code, consider the following requirements:

You need to dial 9 for an outside line. You want to call 5556543. You need to input the authorization code 1234. You need to input the billing code 9876. You must wait for 4 seconds. After the call is connected, you must dial the extension 56789#. In this scenario, the speed dial number is 95556543,1234,9876,,56789#. Cisco Wireless IP Phone 8821 and 8821EX User Guide 6 Your Phone Buttons and Hardware Related Topics Calls That Require a Billing Code or Authorization Code, on page 28 Buttons and Hardware Your wireless phone has many buttons and hardware features that you will use regularly. Use the following figure and table to identify the important button and hardware features. The figure shows the Cisco Wireless IP Phone 8821, but the Cisco Wireless IP Phone 8821EX is similar in appearance. The table describes the functions of the keys on the phones. Figure 2: Cisco Wireless IP Phone 8821 Buttons and Hardware Cisco Wireless IP Phone 8821 and 8821EX User Guide 7 Buttons and Hardware Your Phone Item 1 Name or Grouping Indicator light (LED) Headset port Description Indicator lightUse the light to identify states:

Solid redthe phone is connected to the AC power source and battery is charging. Solid greenthe phone is connected to the AC power source and battery is fully charged. Fast blinking redThere is an incoming call. Phone can be charging or fully charged. Slow blinking redThere is a voice message. When phone is connected to the AC power source, the red light displays longer than when using only the battery. Slow blinking green (every 2 seconds): The phone is using only battery power. The phone is registered with the wireless network and is within service coverage area. Headset port with cover Remove the protective cover and plug in a headset or ear buds. 2 Speaker button Speaker Toggle the speaker mode on or off for the phone. Cisco Wireless IP Phone 8821 and 8821EX User Guide 8 Your Phone Buttons and Hardware Item 3 Name or Grouping Softkey buttons Navigation cluster Call control buttons Description Softkeys The More softkey accesses a list of menus or functions. The softkey can activate the option displayed on the screen. Navigation cluster Navigation ring (outer ring):

Navigation ring and Select button Move up, down, left, or right for these home screen apps:

Recents Contacts Apps Settings Scroll up and down menus to highlight options and to move left and right through phone numbers and text entries. Select button (center of the cluster):

Make a call from the main screen Select a menu item, a softkey, a call, or an action. Answer/Send the call. Answer a ringing call or, after dialing a number, place Power/End Call silence the ring during an incoming call. When you use menus or when you are in an app, it acts as a shortcut to return to the main screen. Turn the phone on or off, end a connected call, or Cisco Wireless IP Phone 8821 and 8821EX User Guide 9 Buttons and Hardware Your Phone Item 4 Name or Grouping Keypad Description Dial numbers, enter letters, and choose menu items by number. One (1) Enter 1 when you dial a number. Access voice mail. Enter these special text characters: ! @ < > $ % ^ &

Asterisk (*) Before you enter an international phone number, press and hold for a few seconds to add the plus (+) symbol to the phone number. Enter these special text characters: * + - / = \ : ;

Zero (0) Enter 0 when you dial a number. Lock the kepad Enter a space or these special text characters: , . | _ ~

Pound (#) Press to silence the phone ringer. If configured, the phone will vibrate instead. Enter these special text characters: # ? ( ) [ ] { }

5 Left Side Buttons Application Use with XML applications, such as Push to Talk. Volume When the phone is idle, change the ring volume, turn on the vibrate option, or turn off the ringer. When you have an incoming (ringing) call, press the button once to silence the ringer. During a call, control the speaker volume for the active handset, headset, or speaker. When the phone is docked in the desktop charger, control the volume of the charger speaker. Mute Toggle the mute feature on or off. Cisco Wireless IP Phone 8821 and 8821EX User Guide 10 Your Phone Navigation Navigation You use the outer ring of the Navigation cluster to scroll through menus. You use the inner Select button of the Navigation cluster to select menu items. Each item in a menu has an index number. You can enter the index number with the keypad to select the menu item. Phone Screen Features The phone screen shows information about your phone such as directory number, active call and line status, softkeys, speed dials, and placed calls. The screen is made up of three sections: the header row, the middle section, and the footer row. At the top of the screen is the header row. The header row displays the phone number, current date and time, as well a number of icons. The icons display when features are active. The middle of the phone screen displays the home screen with its application (app) icons. When you select an app, the information for the app displays on the screen. The bottom row of the screen is the softkey labels. Each label indicates the action for the softkey button below the screen. Clean the Phone Screen Procedure Wipe the screen with a soft, dry cloth. Differences Between Phone Calls and Lines We use the terms lines and calls in very specific ways to explain how to use your phone. Here is an explanation of the differences. Lines Each line corresponds to a directory number or intercom number that others can use to call you. Your phone supports up to six lines. To see your phone lines, press Phone have as many lines as you have directory numbers with phone line icons to open the line view. You in the line view list. Cisco Wireless IP Phone 8821 and 8821EX User Guide 11 Out-of-Range Alerts Calls Your Phone Each line can support multiple calls, typically up to four calls. Your phone can support up to 24 connected calls, but your system administrator can adjust this number according to your needs. Only one call can be active at any time; other calls are automatically placed on hold. Here is an example: If you have two lines and each line supports four calls, then you could have up to eight connected calls at one time. Only one of those calls is active and the other seven are held calls. Out-of-Range Alerts Your system administrator can configure your phone to send you an audible alert (beep) when you are out of range of the wireless network. When you hear the alert, the

(no signal) icon displays on the phone screen. When you are out of range of the wireless network, you cannot use the phone for features requiring a wireless network connection, such as making and receiving calls. If your system administrator enabled the out-of-range alert, depending on the configuration, you might hear a beep only once, or every 10, 30, or 60 seconds until you are back within range of the wireless network. To reconnect to the wireless network after you hear the alert, move to another location until you see the signal icon on the phone screen again. Phone Batteries Your phone contains a Lithium ion battery. The fully charged battery provides the following hours of service:

up to 13 hours of talk time. up to 200 hours of standby time Note If you use a Bluetooth wireless headset, the headset reduces the talk time and standby time for the battery. In addition, how the administrator configures your phone can affect the battery life. If you require longer talk times, you will find it useful to have a spare, charged battery. Bluetooth and Your Phone You can use a Bluetooth headset with your phone. Bluetooth connections work best when you're within 3 to 6 feet (1 to 2 meters) from your phone, but you might be able to be as far away as 66 feet (20 meters). The Bluetooth connection can degrade if you have a barrier (wall, door, window), large metal object, or other electronic devices between your phone and the connected device. To connect a headset to your phone with Bluetooth, you start by pairing the headset with your phone. You can pair up to x Bluetooth headsets with the phone. After the headset is paired, the phone connects to the headset when the headset is turned on. The last Bluetooth headset connected with the phone is the headset that the phone uses. Cisco Wireless IP Phone 8821 and 8821EX User Guide 12 Your Phone Additional Help and Information Related Topics Bluetooth Headsets, on page 72 Access Bluetooth Settings, on page 67 Additional Help and Information If you have questions about the functions available on your phone, you should contact your administrator. The Cisco web site (http://www.cisco.com) contains more information about the phones and call control systems. For quick start guides, accessory guides, and end-user guides in English, follow this link:

http://www.cisco.com/c/en/us/support/collaboration-endpoints/unified-ip-phone-8800-series/

products-user-guide-list.html For guides in languages other than English, follow this link:

http://www.cisco.com/c/en/us/support/collaboration-endpoints/unified-ip-phone-8800-series/

tsd-products-support-translated-end-user-guides-list.html For licensing information, follow this link:

http://www.cisco.com/c/en/us/support/collaboration-endpoints/unified-ip-phone-8800-series/

products-licensing-information-listing.html Related Topics Troubleshooting, on page 77 Cisco One-Year Limited Hardware Warranty Terms Special terms apply to your hardware warranty and services that you can use during the warranty period. This warranty does not apply to phone batteries. Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com at the following URL: http://www.cisco.com/go/hwwarranty. Battery Warranty Cisco Wireless IP Phone 8821 and 8821EX User Guide 13 Battery Warranty Your Phone Cisco Wireless IP Phone 8821 and 8821EX User Guide 14 C H A P T E R 2 Phone Setup Phone Hardware Installation, page 15 Phone Configuration, page 20 Phone Hardware Installation Before you can use your phone, you must install and charge the battery. The battery may already be installed in your phone, or you may have to install it yourself. You must read the safety information in Product Safety and Security, on page 85 before you use, install, or charge the phone. The battery may already be charged using one of the supported charging methods. If the battery isn't charged, you must charge the battery before you can set up the phone. You can secure the phone with a cable lock. Install the Phone Battery Procedure Step 1 Remove the cover from the battery compartment. Cisco Wireless IP Phone 8821 and 8821EX User Guide 15 Install the Phone Battery Phone Setup a) Push the locking catch to the left to release the cover. b) Lift and remove the cover of the battery compartment. Install the battery. Step 2 a) Align the battery to the bottom of the battery compartment. Make sure that the metal contacts on the phone and battery face each other. b) Press the battery into the battery compartment until it locks in place. Make sure that it is flat in the compartment. Step 3 Replace the cover to the battery compartment. Cisco Wireless IP Phone 8821 and 8821EX User Guide 16 Phone Setup Phone Battery Charging a) Align the tabs at the bottom of the cover into the notches on the phone. b) Press the cover firmly against the phone until it clicks in place. Phone Battery Charging You can charge the battery using any of the following options:

USB cableYou can charge the phone with an AC power adapter or your computer. Desktop chargerYou can use the phone and charge it at the same time. MultichargerYou can charge several phones at the same time. Explosion Hazard: Do not charge the phone battery in a potentially explosive atmosphere. Statement xxx Related Topics Desktop Charger Multicharger Spare Battery Charging If you require longer talk times, you will find it useful to have a spare, charged battery. You can charge a spare battery in the desktop charger or multicharger. Related Topics Desktop Charger Multicharger Cisco Wireless IP Phone 8821 and 8821EX User Guide 17 Phone Battery Charging Phone Setup Prepare the Power Adapter The power adapter for your phone is compact. Before you use the power adapter, you have to unfold the prongs. After you use the adapter, you can fold in the prongs. The power adapter for your region may also require an additional clip to allow the adapter to be plugged into the electrical outlet. Procedure Step 1 Catch the edge of a prong with your finger and pull the prong up until it clicks into position. Step 2 Step 3 Step 4

(Optional) Install the international power clip.

(Optional) Before you close the adapter, remove the international power clip.

(Optional) Hold the lever on the top of the adapter down and press the prongs down to close the adapter. Charge the Battery with the AC Power Supply You can charge your phone using an AC power supply. When you use the power supply to charge your phone, the battery can take up to 3 hours to fully charge. Cisco Wireless IP Phone 8821 and 8821EX User Guide 18 Phone Setup Phone Battery Charging The wide connector on the USB cable connects to the phone using magnets to hold it secure. It has pins that you need to align correctly. If you hold the phone so that the screen is towards you, the battery icon on the connector is visible. Before You Begin You need the USB power cable supplied with your phone. You need to prepare the power adapter for use as described in Prepare the Power Adapter, on page 18. Procedure Step 1 Step 2 Step 3 Plug USB cable into the bottom of the phone with the pins aligned. Plug the USB cable into the power adapter. Plug the power adapter into the electrical outlet. Charge the Battery with the USB Cable and a USB Port on Your PC You can charge your phone using your computer. When you use the computer to charge your phone, the battery can take up to 6 hours to fully charge. The wide connector on the USB cable connects to the phone using magnets to hold it secure. It has pins that you need to align correctly. If you hold the phone so that the screen is towards you, the battery icon on the connector is visible. Cisco Wireless IP Phone 8821 and 8821EX User Guide 19 Phone Configuration Phone Setup Procedure Step 1 Connect the long connecter of the USB cable to the bottom of the phone with the pins aligned. Step 2 Plug the other end into the USB port in the computer. Phone Configuration Phone configuration uses one of these methods:

Your administrator sets up the phone. When this happens, you don't need to do any configuration. Your administrator may lock your access to the configuration menus. You set up the phone for your Wi-Fi network and to connect to the call control system. When this happens, your administrator gives you the information you need to enter in the phone. Add the Phone to the Wi-Fi Network Before You Begin You need the following information about the Wi-Fi network:

SSID Security type (for example, WEM, WPA) Cisco Wireless IP Phone 8821 and 8821EX User Guide 20 Phone Setup Connect the Phone to the Cisco Unified Communications Manager PIN or passkey for the selected security type Procedure Select Wi-Fi. Select a profile. Select WLAN configuration. Select the SSID field. Step 1 Access the Settings app. Step 2 Step 3 Step 4 Step 5 Step 6 Enter the SSID for your wireless network. Step 7 Step 8 Step 9 Press More and select Set. Select Security Mode and set the required security type. If security is set to WEP, do the following steps:

a) Select WEP key. b) Enter the password. c) Press More and select Set. Step 10 Click Save. Step 11 Exit to the home screen. What to Do Next Set up the phone to connect to the call control system. Connect the Phone to the Cisco Unified Communications Manager Before You Begin You need the IP address of the Cisco Unified Communications Manager TFTP server. The phone must be configured in the Cisco Unified Communications Manager The phone must be connected to the Wi-Fi network. Cisco Wireless IP Phone 8821 and 8821EX User Guide 21 Set the Username and Password Procedure Phone Setup Step 1 Access the Settings app. Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Step 9 Exit to the home screen. Select Wi-Fi. Select a profile. Select Network configuration > IPv4 Select Alternate TFTP and set to On. Select TFTP Server 1 and enter the TFTP IP address for the Cisco Unified Communications Manager. Press More In the Trust list window, press More and select Erase. and select Set. The phone connects to the Cisco Unified Communications Manager. After the connection is made, the phone downloads the configuration file and, if necessary, upgrades the firmware to a new firmware load. Set the Username and Password When you power on your phone for the first time in some networks, you may need to set your username and password to access the wireless network. Contact your administrator for assistance. Procedure From the home screen, select Settings. Select Wi-Fi. Select a profile. Select WLAN configuration. Select Username or Password. Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Enter your username or password in the New Username or New Password field. Note You can use up to 32 alphanumeric characters for the password. Step 7 Step 8 Press More Press Power/End Call and select Save. Related Topics Sign In to Your Phone, on page 3 Cisco Wireless IP Phone 8821 and 8821EX User Guide 22 C H A P T E R 3 Calls Access the Phone App, page 23 Make Calls, page 24 Answer Calls, page 28 End a Call, page 32 Mute Your Audio, page 32 Hold Calls, page 32 Forward Calls From Your Phone, page 34 Transfer a Call to Another Person, page 35 Conference Calls and Meetings, page 35 Intercom Calls, page 37 Supervise and Record Calls, page 38 Prioritized Calls, page 39 Multiple Lines, page 41 Access the Phone App We make it easy for you to make and receive calls with the Phone app. Procedure Use one of these ways to access the Phone app:

From the home screen, press the Select button to select Phone Press Answer/Send Enter a number using the keypad to make a call. to make a call or to answer an incoming call. Cisco Wireless IP Phone 8821 and 8821EX User Guide 23 Calls Make Calls Make Calls Your Cisco Wireless IP Phone works just like a regular phone. But we make it easier for you to make calls. Make a Call You can easily make a call from the home screen or from the Phone app. Procedure Step 1 Enter a phone number. Step 2 Press Answer/Send

. Make an Emergency Call You can make an emergency call from your phone, even if you are not signed in. When you start to dial the emergency number, the list of emergency numbers displays although you cannot select the number. If you try to dial a number that is not in the list of emergency numbers, the phone does not dial the number. Procedure If your phone is not turned on, press Power/End Call Step 1 Step 2 Use the keypad to enter your emergency number. Step 3 Press Answer/Send

. for 4 seconds to power on the phone. Make a Call with a Headset You can make a call using a headset. If you disconnect the headset during a call, the phone continues the call on the speakerphone. Before You Begin You have a wired or Bluetooth headset connected to the phone. Cisco Wireless IP Phone 8821 and 8821EX User Guide 24 Calls Make a Call with the Speakerphone Procedure Step 1 Access the Phone app.

(Optional) Select a line. Step 2 Step 3 Enter a phone number. Step 4 Press Answer/Send

. Related Topics Headsets, on page 71 Make a Call with the Speakerphone You can make a call with the speakerphone built into the phone. When your phone is in the desktop charger, you use the speakerphone built into the charger. Procedure Press and hold Step 1 Step 2 Dial the phone number. Step 3 Step 4 Press Answer/Send Press and hold to activate the speaker. to place your call. again to turn off speaker mode. Related Topics Desktop Charger Make a Call with a Phone or Video Address Sometimes, instead of just having someones phone number, you might also have a phone or video address that you can use to place the call instead. These addresses might look like an email address, such as username1@example.com, or it might contain numbers like username2@209.165.200.224. Cisco Wireless IP Phone 8821 and 8821EX User Guide 25 Redial a Number Procedure Calls Step 1 Access the Phone app.

(Optional) Select a line. Step 2 Press More Step 3 Press a number on the keypad to see the available options, and then press the number again to move through Step 4 the choices. For example, press the number 1 three times to enter the @ symbol. and select ABC, and youll be able to enter text using the keypad. Step 5 Press Answer/Send

. Redial a Number You can call the most recently dialed phone number from the home screen or from the Phone app. Procedure Step 1 Step 2 Step 3

(Optional) Access the Phone app.

(Optional) Select a line. Press Redial. Return a Recent Call You can return a recent call with the Recents list in the Phone app. Procedure Step 1 Access the Phone app. Step 2 Step 3 Step 4 Select a line. Select an entry from your Recents list. Press Answer/Send

. Make a Call from the Phone App with a Favorite You can easily call a contact in your Favorites list. Cisco Wireless IP Phone 8821 and 8821EX User Guide 26 Calls Speed Dial Before You Begin You must set up a favorite (a frequently-dialed number) in your Favorites list in the Contacts app. Procedure Step 1 Access the Phone app.

(Optional) Select a line. Step 2 Press More Step 3 Select an entry and press Call. Step 4 and select Favorites. Related Topics Favorites, on page 49 Speed Dial Dial an International Number You can dial international calls when you prefix the phone number with a plus (+) sign. Procedure Step 1 Press and hold star (*) for at least 1 second. The plus (+) sign is displayed as the first digit in the phone number. If you are off-hook, you hear that the dial tone changes when the + signs is displayed. Step 2 Dial the number. Step 3 Press Answer/Send

. Get Notified When a Contact is Available If you call someone and their line is busy or they do not answer, you can be notified with a message and a special ringtone when they are available. Procedure Step 1 Press Call back. Cisco Wireless IP Phone 8821 and 8821EX User Guide 27 Calls That Require a Billing Code or Authorization Code Calls Press Exit. Step 2 Step 3 When you see the message that the person is available or hear the special ring tone, press Call. Calls That Require a Billing Code or Authorization Code Your administrator may require that you enter a billing code or authorization code (or both codes) after you dial a phone number. The billing code, called a Client Matter Code, is used for accounting or billing purposes. The authorization code, called a Forced Authorization Code, controls access to certain phone numbers. When a billing code is required, the phone displays Enter Client Matter Code, the dialed number changes to ********, and you hear a special tone. When an authorization code is required, the phone displays Enter Authorization Code, the dialed number changes to ********, and you hear a special tone. For security reasons, the phone displays a *

instead of the number entered. When both a billing code and an authorization code are required, you are prompted for the authorization code first. Then you are prompted for the billing code. Related Topics Speed-Dial Numbers, on page 6 Secure Calls Your administrator can take steps to protect your calls from tampering by people outside your company. When you see a lock icon displayed on your phone during a call, your phone call is secure. Depending upon how your phone is configured, you may have to sign in before you call somebody or hear a security tone played over your handset. Answer Calls Your Cisco Wireless IP Phone works just like a regular phone. But we make it easier for you to answer calls. Answer a Call Procedure Press Answer or Answer/Send

. Answer Call Waiting When you have an incoming call while you are on an active call, you hear a single beep. You can answer the new call and automatically hold the active call. Cisco Wireless IP Phone 8821 and 8821EX User Guide 28 Calls Decline a Call Procedure Step 1 Step 2 Press Answer or Answer/Send

(Optional) If you have more than one call waiting, select an incoming call. Decline a Call When you get an incoming call that you don't want to answer, you can decline the call, which sends the call to voicemail. Procedure Press Decline or Power/End Call

. Ignore a Call When you get an incoming call that you don't want to answer, you can ignore the call. The call shows up in your call list. Procedure Press the Up or Down arrow on the Navigation cluster or the Select button. Silence Incoming Calls on Your Phone If you're busy and don't want to be disturbed, you can silence incoming calls. If you do this, the phone won't ring, but you will see a visual alert. So, you can still choose to answer the call. If you don't answer the call, the call goes to your voicemail instead. Procedure Choose one of these options:

From the My Cisco Spark - Self Care portal, turn on Do Not Disturb. From your phone, 1 Access the Phone app. 2 (Optional) Select a line 3 Press More and select Do not disturb Cisco Wireless IP Phone 8821 and 8821EX User Guide 29 Answer a Coworker's Phone (Call Pickup) Calls Related Topics Control the Phone Ringer for a Single Incoming Call, on page 31 Answer a Coworker's Phone (Call Pickup) If you share call handling tasks with your coworkers, you can answer a call that is ringing on a coworkers phone. First, your administrator has to assign you to at least one call group. Answer a Call Within Your Group (Pickup) You can answer a call that rings on another phone within your call pickup group. If multiple calls are available for pickup, you'll answer the call that has been ringing for the longest time. Procedure Step 1 Access the Phone app. Step 2 Step 3 Press More Press Answer. and select Pickup. Answer a Call From Another Group (Group Pickup) Group Pickup allows you to answer a call on a phone that is outside your call pickup group. You can use the group pickup number to pick up the call, or you can use the number of the phone line that is ringing. Procedure Step 1 Access the Phone app.

(Optional) Select a line. Step 2 Press More Step 3 Step 4 Enter the group pickup number or enter the number of the phone line with the call that you want to pick up . Step 5 Step 6 Press More and select Call. Press Answer. and select Group pickup. Answer a Call from an Associated Group (Other Pickup) You can pick up a call ringing on a phone in another call group. Cisco Wireless IP Phone 8821 and 8821EX User Guide 30 Calls Trace a Suspicious Call Procedure Step 1 Access the Phone app.

(Optional) Select a line. Step 2 Step 3 Press More Press Answer. Step 4 and select Other pickup. Trace a Suspicious Call If you receive unwanted or harassing calls, use malicious call identification (MCID) to alert your administrator. Your phone sends a silent notification message to your administrator with information about the call. Procedure Press More Step 1 Step 2 End the call. and select Report caller. Control the Phone Ringer for a Single Incoming Call You can silence the phone ringer for an individual call. Procedure Do one of the following actions:

Press Volume Press Pound (#) Related Topics down. for 2 seconds to turn the ringer off or on. Adjust the Ringtone Volume Make the Phone Vibrate for an Incoming Call, on page 60 Select Where You Hear the Ringtone, on page 60 Silence Incoming Calls on Your Phone, on page 29 Cisco Wireless IP Phone 8821 and 8821EX User Guide 31 End a Call End a Call Calls Procedure Do one of the following actions:

From the Phone app, press More Press Power/End Call

. and select End call. Mute Your Audio You can mute the phone so that you can hear the other caller but they cannot hear you. The Mute button is located below the Volume key on the side of the phone. Procedure Step 1 Step 2 Press Mute Press Mute again to turn mute off. Hold Calls You can put an active call on hold and then resume the call when you're ready. Put a Call on Hold Procedure Step 1 Access the Phone app. Step 2 Press Hold. Answer a Call Left on Hold for Too Long You can be notified when a call is left on hold. The notification is similar to an incoming call notification and includes these cues:

Single ring, repeating at intervals Cisco Wireless IP Phone 8821 and 8821EX User Guide 32 Calls Swap Between Active and Held Calls Flashing message indicator on the handset Visual notification on the phone screen Procedure Press Answer to resume the held call. Swap Between Active and Held Calls When you are on a call, you can access a held call. The phone places the original call on hold. Procedure Step 1 Access the Phone app. Step 2 Step 3 Step 4 Press the right Navigation key. Select the held call. Press Resume. Call Park You can use your phone to park (temporarily store) a call. You can then retrieve the call from another phone

(such as a phone at a coworkers desk or in a conference room). There are two ways you can park a call: call park and directed call park. You'll only have one type of call park available on your phone. If the call remains parked for too long, you receive an alert tone. You can answer the call or retrieve it from another phone. If you do not answer the call within a certain length of time, it is routed to another destination

(such as voicemail), as set by your administrator. Place a Call on Hold with Call Park You can park an active call that you answered on your phone and then use another phone in the call control system to retrieve the call. You can park only one call at the call park number. Before You Begin Your call must be active. Cisco Wireless IP Phone 8821 and 8821EX User Guide 33 Forward Calls From Your Phone Procedure Calls Step 1 Access the Phone app. Step 2 Press More The phone displays the call park extension. and select Park. Retrieve a Call on Hold with Call Park You can pick up a parked call from anywhere in your network. Before You Begin You need the call park extension. Procedure Step 1 Access the Phone app.

(Optional) Select a line. Step 2 Step 3 Dial the call park extension. Forward Calls From Your Phone You can forward calls from any line on your phone to another number. Call forward is phone-line specific. If a call reaches you on a line where call forwarding is not enabled, the call rings as usual. There are two ways of forwarding your calls:

Forward all calls Forward calls in special situations, such as when the phone is busy or there is no answer. Verify that your calls are forwarded by looking for the Forward all icon in the line label. Procedure Step 1 Access the Phone app.

(Optional) Select a line. Step 2 Press More Step 3 Step 4 Enter the number to receive the calls or select an entry from your Recents call list. and select Forward all. Cisco Wireless IP Phone 8821 and 8821EX User Guide 34 Calls Turn Off Call Forward From Your Phone Turn Off Call Forward From Your Phone Procedure Step 1 Access the Phone app. Step 2 Step 3

(Optional) Select the forwarded line. Press More and select Forward off. Transfer a Call to Another Person When you transfer a call, you can stay on the original call until the other person answers. This gives you an opportunity to talk privately with the other person before removing yourself from the call. If you don't want to talk, then transfer the call without waiting for the other person to answer. Procedure Press More Step 1 Access the Phone app. Step 2 Step 3 Enter the number to call or select an entry from your recent calls. Step 4 and select Transfer. Press Transfer. Conference Calls and Meetings You can talk with several people in a single call. You can dial another person and add them to the call. If you have multiple phone lines, you can join two calls across two lines. When you add more than one person to a conference call, wait a few seconds between adding participants. As the conference host, you can remove individual participants from the conference. The conference ends when all participants hang up. Add Another Person to a Call You can add another person to an active call to create a conference. Cisco Wireless IP Phone 8821 and 8821EX User Guide 35 View and Remove Conference Participants Calls Procedure Step 1 Access the Phone app. Step 2 Step 3 Do one of these actions. Press More and select Conference. Dial a number and wait for the person to answer. Select an entry from your Recents list or Favorites list and wait for the person to answer. Select another held call on the same line. Press the right Navigation key, select a line, and select a held call on that line. Step 4 Press Merge. View and Remove Conference Participants When you are in a conference call, you can view the conference participants. If you are the conference owner, you can remove a participant from the conference. The screen displays a star (*) beside the conference owner. Before You Begin You are in an active conference call. Procedure Step 1 Step 2 Step 3 and select Details. Press More

(Optional) Select Update to refresh the participant list.

(Optional) Select a participant and press Remove. Scheduled Conference Calls (Meet Me) You can host or join a conference call at a scheduled time. The conference call does not start until the host dials in and ends when all participants hang up. The conference does not automatically end when the host hangs up. Host a Meet Me Conference Before You Begin Get a meet me phone number from your administrator, and distribute the number to the conference participants. Cisco Wireless IP Phone 8821 and 8821EX User Guide 36 Calls Intercom Calls Procedure Press More Step 1 Access the Phone app. Step 2 Step 3 Enter the meet me number. Step 4 Enter the host password for the meeting. and select Meet me. Join a Meet Me Conference You cannot join a meet me conference until the conference hosts dials in. If you hear a busy tone, the host has not dialed into the conference. Hang up and try your call again. Procedure Step 1 Access the Phone app. Step 2 Step 3 Enter the meet me number. Press More and select Meet me. Intercom Calls You can place and receive one-way calls using an intercom line. When you place an intercom call, the recipients phone answers the call automatically with mute activated

(whisper mode).Your message is broadcast through the recipients speakerphone, headset, or handset, if one of these devices is active. After receiving the intercom call, the recipient can start two-way audio (connected mode) to allow for further conversation. Make an Intercom Call When you place an intercom call, your phone enters whisper mode until the recipient accepts the intercom call. In whisper mode, the other person can hear you, but you can't hear them. If you are on an active call, that call is placed on hold. Cisco Wireless IP Phone 8821 and 8821EX User Guide 37 Answer an Intercom Call Calls Procedure Step 1 Access the Phone app. Step 2 Step 3 Dial the target intercom number. Select Intercom line. Answer an Intercom Call You can answer an intercom call to talk to the other person. Before You Begin You receive a message on your phone screen, and an audible alert. Your phone answers the intercom call in whisper mode. Procedure Step 1 Access the Phone app. Select the intercom call. Step 2 Supervise and Record Calls You can supervise and record a call. But you must have a minimum of three people on a line: the person calling, the chaperone, and the person called. The chaperone answers a call, creates a conference call, and monitors and records the conversation. The chaperone performs the following tasks:

Record the call. Conference in the first participant only; Other participants add people as needed. End the call. The conference ends when the chaperone hangs up the call. Set up a Supervised Call When you have a call to chaperone, the incoming call indicates that the call requires supervision. Before You Begin You must be part of the chaperone hunt group. Cisco Wireless IP Phone 8821 and 8821EX User Guide 38 Calls Record a Call Procedure Press More Step 1 Step 2 Dial the person to add to the call. Step 3 After the person answers, press Merge. and select Conference. Record a Call You can record a call. You might hear a notification tone as you record the call. The recording stops when you press the Stop recording softkey or end the call. Procedure Step 1 Step 2 Press Record. Press Stop recording when the recording can be stopped. Prioritized Calls In your job, you might need to handle urgent or critical situations using your phone. You can identify calls as being very important, and thus have a higher priority than normal calls. The priorities range from level 1

(low) to level 5 (high). This system of priorities is called Multilevel Precedence and Preemption (MLPP). Your administrator sets up the priorities that you can use and determines if you need special sign-in information. When a high-priority call rings on your phone, you see the priority level on the phone screen. If you are on a call when a high-priority call comes to your phone, the high-priority call preempts the current call and you hear a special preemption ringtone. You should hang up from your current call to answer the high-priority call. When you are on a high-priority call, the priority of the call does not change when you:

Put the call on hold Transfer the call Add the call to a three-way conference Answer the call using call pickup Table 1: Multilevel Precedence and Preemption Priority Levels MLPP icon Priority Level Level 1Priority call Cisco Wireless IP Phone 8821 and 8821EX User Guide 39 Make a Priority Call Calls MLPP icon Priority Level Level 2Medium priority (Immediate) call Level 3High priority (Flash) call Level 4Flash Override Level 5Executive Override Make a Priority Call To make a priority call, you might need to sign in with your special credentials. You have three chances to enter these credentials, and you're notified if you've entered them incorrectly. Procedure Press More Select a priority level. Step 1 Access the Phone app. Step 2 Step 3 Step 4 Enter the phone number. Step 5 Press Answer/Send

. and select Prec level. Answer a Priority Call If you hear a special ring that's faster than usual, you are receiving a priority call. Procedure Press Answer. Answer a Priority Call While on Another Call If you hear a continuous tone that interrupts your call, you or your coworker are receiving a priority call. Hang up immediately and let the higher priority call go to the intended person. Cisco Wireless IP Phone 8821 and 8821EX User Guide 40 Calls Multiple Lines Procedure Step 1 Step 2 Press End call. Press Answer. Multiple Lines Shared Lines If you share phone numbers with other people, you could have multiple lines on your phone. When you have multiple lines, you have more calling features available to you. You can share the same phone number with one or more of your coworkers. For example, as an administrative assistant, you might be responsible for screening calls for the person that you support. When you share a phone number, you can use that phone line just like you would any other line, but you should be aware of a few special characteristics about shared lines:

The shared phone number appears on all phones that share the number. If your coworker answers a call on the shared line, the shared line icon displays in red on your phone. If you put a call on hold, your shared line icon is white. But your coworker sees the line in red. Add Yourself to a Call on a Shared Line (Barge) You or your coworker can join a call on the shared line. Procedure Step 1 Step 2 Select a shared line that is in use. and select Barge. Press More Add Yourself to a Call on a Shared Line (cBarge) You or your coworker can join a call on the shared line. Cisco Wireless IP Phone 8821 and 8821EX User Guide 41 Shared Lines Calls Procedure Step 1 Step 2 Step 3 Select a shared line that is in use. Press More Press Yes. and select cBarge. Get Notified Before You Join a Call on a Shared Line You can set up your phone to alert you when you barge into a call. By default, the alert prompt is turned Off. Procedure Step 1 Access the Settings app. Step 2 Step 3 Select Barge alert. Press On to turn on the alert. Cisco Wireless IP Phone 8821 and 8821EX User Guide 42 C H A P T E R 4 Contacts Access the Contacts App, page 43 Corporate Directory, page 43 Personal Directory, page 44 Local Contacts, page 47 Favorites, page 49 Access the Contacts App You can access the Contacts app from the home screen. The Contacts app gives you access to the following directories and lists:

Corporate directorya directory of the people in your company Personal directorya directory of your personal contacts. The directory is stored in the call control system and you can access your personal directory from other phones in your phone network. Local contactsa directory of your personal contacts that is stored in the phone memory. Favoritesa list of contacts that you regularly dial Procedure From the home screen, press the left arrow of the navigation cluster to select Contacts. Corporate Directory You can look up a coworker's number from your phone, which makes it easier to give them a call. Your administrator sets up and maintains the directory. Cisco Wireless IP Phone 8821 and 8821EX User Guide 43 Search and Dial a Contact from the Corporate Directory Contacts Search and Dial a Contact from the Corporate Directory Procedure Select Corporate directory. Step 1 Access the Contacts app. Step 2 Step 3 Enter the search criteria Step 4 Step 5 Press More Press More and select Call. and select Submit. Find Contact Information for a Coworker from Your Phone Procedure Select Corporate directory. Step 1 Access the Contacts app. Step 2 Step 3 Enter the search criteria Step 4 Step 5 Press More Press More and select Details. and select Submit. Personal Directory Use the personal directory to store the contact information for friends, family, or coworkers. You can add your own contacts to the personal directory. You can set up your personal directory from your phone or from the Self Care portal. Sign In and Out of a Personal Directory Before You Begin Before you can sign in to your personal directory, you need your user ID and PIN. Contact your administrator if you don't know this information. Cisco Wireless IP Phone 8821 and 8821EX User Guide 44 Contacts Search for a Contact in Your Personal Directory Procedure Step 1 Access the Contacts app. Select Personal directory. Step 2 Step 3 Enter your user ID and PIN. Step 4 Step 5 Press More Press More and select Log out to sign out of your personal directory. and select Log in. Search for a Contact in Your Personal Directory Procedure Step 1 Access the Contacts app. Select Personal directory. Step 2 Step 3 Enter the search criteria. Step 4

(Optional) Select an entry and press Details. Add a New Contact to Your Personal Directory You can add a contact to your Personal Directory. Procedure Select Personal Directory. Press More Step 1 Access the Contacts app. Step 2 Step 3 Step 4 Enter the contact information. Press More and select Save. Step 5 and select Add new. Cisco Wireless IP Phone 8821 and 8821EX User Guide 45 Find Contact Information for a Personal Directory Contact from Your Phone Contacts Find Contact Information for a Personal Directory Contact from Your Phone Procedure Step 1 Access the Contacts app. Step 2 Step 3 Step 4 Step 5 Select Personal Directory. Select a contact. Press Details. Press More and select Details. Edit a Contact in Your Personal Directory Procedure Step 1 Access the Contacts app. Step 2 Step 3 Step 4 Step 5 Select Personal Directory. Select a contact. Press Details. Press More and select Edit contact. Call a Contact from Your Personal Directory Procedure Step 1 Access the Contacts app. Step 2 Step 3 Step 4 Step 5 Select Personal Directory. Select a contact. Press Details. Press More and select Call. Cisco Wireless IP Phone 8821 and 8821EX User Guide 46 Contacts Remove a Contact from Your Personal Directory Remove a Contact from Your Personal Directory Procedure Step 1 Access the Contacts app. Select Personal directory. Step 2 Search for a contact. Step 3 Press More Step 4 and select Delete. Local Contacts You can create a list of local contacts. The local contacts list is stored in the phone memory. Search for a Contact in Your Local Contacts List Procedure Select Local contacts. Step 1 Access the Contacts app. Step 2 Step 3 Enter the search criteria. Step 4

(Optional) Select an entry and press Details. Add a New Contact to Your Local Contacts List You can add a contact to your Local Contacts list. Procedure Select Local contacts. Press More Step 1 Access the Contacts app. Step 2 Step 3 Step 4 Enter the contact information. Press More and select Save. Step 5 and select Add new. Cisco Wireless IP Phone 8821 and 8821EX User Guide 47 Find Contact Information for a Local Contact from Your Phone Contacts Find Contact Information for a Local Contact from Your Phone Procedure Step 1 Access the Contacts app. Step 2 Step 3 Step 4 Select Local contacts. Search for a contact. Press More and select Deatils. Edit a Contact in Your Local Contacts List Procedure Step 1 Access the Contacts app. Step 2 Step 3 Step 4 Select Local contacts. Search for a contact. Press More and select Edit contact. Call a Contact from Your Local Contacts List Procedure Step 1 Access the Contacts app. Step 2 Step 3 Step 4 Step 5 Select Local contacts. Select a contact. Press Details. Press More and select Call. Cisco Wireless IP Phone 8821 and 8821EX User Guide 48 Contacts Remove a Contact from Your Local Contacts List Remove a Contact from Your Local Contacts List Procedure Step 1 Access the Contacts app. Step 2 Step 3 Step 4 Select Local contacts. Search for a contact. Press More and select Delete. Remove all Local Contacts Procedure Step 1 Access the Contacts app. Step 2 Step 3 Select Local contacts. Press More and select Delete all. Favorites You can add frequently-called numbers to your favorites list, and assign a speed-dial code to the number. Add a Contact to Your Favorites List Before You Begin The contact must exist in your local contacts list. Procedure Step 1 Access the Contacts app. Step 2 Step 3 Step 4 Step 5 Step 6 Select Favorites. Select an unassigned entry. Press Assign. Select a local contact. Press Assign. Cisco Wireless IP Phone 8821 and 8821EX User Guide 49 Delete a Contact from Your Favorites List Contacts Delete a Contact from Your Favorites List Procedure Step 1 Access the Contacts app. Step 2 Step 3 Step 4 Select Favorites. Select an assigned entry. Press More and select Unassign. Cisco Wireless IP Phone 8821 and 8821EX User Guide 50 C H A P T E R 5 Recent Calls Access the Recents App, page 51 New Voicemail Message and Missed Calls Indicators, page 51 Voicemail List, page 51 Missed Calls List, page 52 Recents Calls List, page 54 Access the Recents App You can access the Recents app from the home screen. From the Recents app, you can see your voicemail messages, missed calls, and recent calls. Procedure From the home screen, press the up arrow of the navigation cluster to select Recents

. New Voicemail Message and Missed Calls Indicators In the home screen, you can see that you have new voicemail or missed calls. The red box on the Recents icon on the home screen shows the number of unheard voicemail messages and missed calls. In the Recents list, you can see the number of unheard voicemail messages and the number of missed calls. When you have an unheard voicemail message, you could also hear a stutter tone played when you access a phone line. This stutter tone is line-specific. You only hear it when using a line that has voice messages. Voicemail List

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Cisco Wireless IP Phone 8821 and 8821EX User Guide 51 Access Your Voicemail Service Recent Calls Access Your Voicemail Service You can access the Voicemail service to hear your voicemail messages. Procedure Step 1 Access the Recents app. Step 2 Select Voicemail. Missed Calls List You use the Missed Calls lists to see the 150 most recent individual calls and call groups. If your phone has multiple lines, your administrator can set up the Missed Calls list so that calls on all lines are in one list. Calls in the Missed Calls list are grouped together if they are from the same number and are consecutive. View Your Missed Calls Procedure Step 1 Access the Recents app. Step 2 Step 3 Select Missed Calls. Select a phone line or All missed. Find Details About a Missed Call Procedure Step 1 Access the Recents app. Step 2 Step 3 Step 4 Step 5 Select Missed Calls. Select a line or All missed. Select a missed call entry. Press More and select Details. Cisco Wireless IP Phone 8821 and 8821EX User Guide 52 Recent Calls Return a Missed Call Return a Missed Call Procedure Step 1 Access the Recents app. Step 2 Step 3 Step 4 Step 5 Select Missed Calls. Select a line or All missed. Select a missed call entry. Press More and select Call. Create a New Local Contact from a Missed Call Record You can add the person associated with a missed call record to your local contacts list. Procedure Step 1 Access the Recents app. Step 2 Step 3 Step 4 Step 5 Select Missed Calls. Select a line or All missed. Select a missed call entry. Press More and select Create new local contact. Delete a Missed Call Entry You can delete an entry from your Missed Call list. Procedure Step 1 Access the Recents app. Step 2 Step 3 Step 4 Step 5 Step 6 Select Missed Calls. Select a line or All missed. Select a missed call entry. Press More and select Delete. Press Yes to confirm the deletion. Cisco Wireless IP Phone 8821 and 8821EX User Guide 53 Clear the Missed Calls List Recent Calls Clear the Missed Calls List You can delete all entries from your Missed Call list. Procedure Step 1 Access the Recents app. Step 2 Step 3 Step 4 Step 5 Select Missed Calls. Select a line or All missed. Press More Press Yes to confirm the deletion. and select Clear list. Recents Calls List You use the Recents lists to see the 150 most recent individual calls and call groups. If your phone has multiple lines, your administrator can set up the Recents list so that calls on all lines are in one list. Calls in the Recents list are grouped together if they are to and from the same number and are consecutive. View Your Recent Calls Procedure Step 1 Access the Recents app. Step 2 Step 3 Select Recents. Select a line or All recents. Cisco Wireless IP Phone 8821 and 8821EX User Guide 54 Recent Calls Find Details About a Recent Call Find Details About a Recent Call Procedure Step 1 Access the Recents app. Step 2 Step 3 Step 4 Step 5 Select Recents. Select a line or All recents. Select a call entry. Press More and select Details. Return a Recent Call from Recents Procedure Step 1 Access the Recents app. Step 2 Step 3 Step 4 Step 5 Select Recents. Select a line or All recents. Select a call entry. Press More and select Call. Create a New Local Contact from a Recents Call Record You can add the person associated with a Recents call record to your local contacts list. Procedure Step 1 Access the Recents app. Step 2 Step 3 Step 4 Step 5 Select Recents. Select a line or All recents. Select a missed call entry. Press More and select Create new local contact. Cisco Wireless IP Phone 8821 and 8821EX User Guide 55 Delete a Call Record Recent Calls Delete a Call Record You can delete an individual call from your Recent Calls list. Procedure Step 1 Access the Recents app. Step 2 Step 3 Step 4 Step 5 Step 6 Select Recents. Select a line or All recents. Select an entry. Press More and select Delete. Press Yes to confirm the deletion. Clear the Recent Calls List You can clear all the entries from your Recent Calls list. Procedure Step 1 Access the Recents app. Step 2 Step 3 Step 4 Step 5 Select Recents. Select a line or All recents. Press More Press Yes to confirm the deletion. and select Clear List. Cisco Wireless IP Phone 8821 and 8821EX User Guide 56 C H A P T E R 6 Applications Apps and the Application Button, page 57 Use the Push to Talk Application, page 57 Apps and the Application Button app to access special services on the phone. button to start applications such as Push to Talk or other services on your You can use the Apps You can use the Application phone. The Application button is located on the left side of the phone. Depending on how your system administrator sets up the button, you may be able to use it from the main screen only, or you may use it from any menu or service, or even when the phone is locked. The button can also be configured to start an application immediately after you press it or only after you hold it for several seconds. For more information, contact your system administrator. Use the Push to Talk Application You can use the Push to Talk service to communicate (similar to a two-way radio) with members of your organization. Your administrator must set up the Push to Talk service, and then you must subscribe to the service in the Self Care portal. Note Your system administrator provides detailed information about how to use your Push to Talk service. Procedure Step 1 Step 2 From the home screen, select Apps Select Push to Talk. Use Application to start and end a transmission depending on how your service is configured. Cisco Wireless IP Phone 8821 and 8821EX User Guide 57 Use the Push to Talk Application Applications Use Talk and Stop to send and receive audio. Cisco Wireless IP Phone 8821 and 8821EX User Guide 58 C H A P T E R 7 Settings Access the Settings App, page 59 Adjust the Volume in a Call, page 70 Adjust the Ringtone Volume, page 70 Access the Settings App You use the Settings app to set up, manage, and customize your phone. Menu entries that are gray mean that your administrator has restricted access to the menu. Procedure From the home screen, press the down arrow of the navigation cluster to select Settings

. Related Topics Find Information About Your Phone, on page 79 Get Notified Before You Join a Call on a Shared Line, on page 42 Access Phone Settings You can customize your phone from the Phone settings menu. Procedure Step 1 Access the Settings app. Step 2 Select Phone settings. Cisco Wireless IP Phone 8821 and 8821EX User Guide 59 Access Phone Settings Settings Make the Phone Vibrate for an Incoming Call You can set your phone to vibrate when you have an incoming call. The vibration can be set differently based on whether you have the phone ringer turned off or on. Procedure Step 1 Access the Settings app. Step 2 Step 3 Select Phone settings > Sounds > Vibrate Select Vibrate on ring and press On to set the phone to vibrate when the phone rings. Or, press Off so that the phone does not vibrate when the phone rings. Select Vibrate on silent and press On to set the phone to vibrate when the ringer is turned on. Or, press Off so that the phone does not vibrate when the ringer is turned on. Step 4 Select Where You Hear the Ringtone You can adjust where you hear the ringtone: in the headset only, in the speaker only, or in both the Headset and the speaker. Procedure Step 1 Access the Settings app. Step 2 Step 3 Step 4 Select Phone settings > Sounds > Ringer output Select the setting required. Press Set. Change the Ringtone You can change the sound that you hear for incoming calls and you can set a different ringtone for each phone line. Procedure Step 1 Access the Settings app. Step 2 Step 3 Step 4 Step 5 Step 6 Select Phone settings > Sounds > Ringtone

(Optional) Select a line. Select a ringtone. Press Play to hear the ringtone. Press Set. Cisco Wireless IP Phone 8821 and 8821EX User Guide 60 Settings Access Phone Settings Adjust the Headset Feedback When you use a headset, you can hear your own voice in the earpiece, which is called headset sidetone or headset feedback. You can control the amount of headset sidetone on your phone. Procedure Step 1 Access the Settings app. Step 2 Step 3 Select Phone settings > Sounds > Headset sidetone Select one of the options. Turn Off the Keypad Sounds You can turn off the sounds on the keypad so that you don't hear sounds when you press a button. Procedure Step 1 Access the Settings app. Step 2 Step 3 Select Phone settings > Sounds > Keypad tone Press On to turn the tones on. Adjust the Screen Brightness You can adjust the brightness of the phone display. Procedure Select Phone settings > Display > Brightness Step 1 Access the Settings app. Step 2 Step 3 Use the arrow keys of the Navigation cluster to adjust the brightness. Step 4 Press Save. Change the Font Size You can adjust the font size used on the phone screen. If you set the font size smaller, more text displays on the screen. If you set the font size larger, less text displays on the screen. Cisco Wireless IP Phone 8821 and 8821EX User Guide 61 Access Phone Settings Settings Procedure Step 1 Access the Settings app. Step 2 Step 3 Select Phone settings > Display > Font size Select the setting required. Control the LED Indicator Light Procedure Step 1 Access the Settings app. Step 2 Step 3 Select Phone settings > LED coverage indicator Press Off to turn off the indicator. Change the Screen Display Timeout You can set up your phone to turn off the screen after a specific period of inactivity. When you turn off the screen, the phone uses less battery power. Procedure Step 1 Access the Settings app. Step 2 Step 3 Choose the setting required. Select Phone settings > Display > Sleep. Related Topics Turn Off Your Phone, on page 4 Change the Wallpaper You can change the wallpaper (background) for your phone. But, you must be careful that the wallpaper you select. You should avoid wallpapers that will not clearly show white text. The following wallpapers are not suitable for the phone:

Whale tail Green leaves Beach scene Cisco Wireless IP Phone 8821 and 8821EX User Guide 62 Settings Access Phone Settings Wheat field Procedure Step 1 Access the Settings app. Step 2 Step 3 Step 4 Step 5 Select Phone settings > Display > Wallpaper Select a wallpaper. Press Preview to view the wallpaper. Press Save. Automatically Lock the Keypad You can set the keypad to automatically lock. If you set the phone to automatically lock the keypad, the keypad locks when the phone screen turns off. Procedure Step 1 Access the Settings app. Step 2 Step 3 Select Phone settings > Keypad > Auto lock Press On. Related Topics Lock the Phone Keypad, on page 4 Date and Time Settings You can manage some of the date and time settings on your phone. Typically, the phone automatically sets the date, time, and time zone using the information from the call control system. But, you may need to override the automatic settings. Control the Date and Time Manually When the phone date and time is controlled manually, you can change the following settings:

Automatic time zone Time Date Time zone 12- or 24-hour date format Cisco Wireless IP Phone 8821 and 8821EX User Guide 63 Access Phone Settings Settings Date format Procedure Step 1 Access the Settings app. Step 2 Step 3 Step 4 Select Phone settings > Date and Time Select Automatic date and time. Press Off. Control the Date and Time Automatically When the phone date and time is controlled automatically, you can change the following settings:

Automatic time zone Procedure Step 1 Access the Settings app. Step 2 Step 3 Step 4 Select Phone settings > Date and Time Select Automatic date and time. Press On. Set the Time Zone Automatically You can set up your phone to automatically or manually set the time zone. When the Automatic time zone field is set to On, you cannot change the time zone that your phone uses. When the Automatic time zone field is set to Off, you can set the time zone that your phone uses. Procedure Step 1 Access the Settings app. Step 2 Step 3 Step 4 Select Phone settings > Date and Time > Automatic time zone Press Off to enable you to set the time zone manually. Press Set. Cisco Wireless IP Phone 8821 and 8821EX User Guide 64 Settings Access Phone Settings Set the Time Procedure Select Phone settings > Date and Time > Time Step 1 Access the Settings app. Step 2 Step 3 Enter the time using the keypad. Use the right and left navigation keys to move between the fields. Step 4 Press Set. Set the Date You can set the date Procedure Select Phone settings > Date and Time > Date Step 1 Access the Settings app. Step 2 Step 3 Enter the date using the keypad. Use the right and left navigation keys to move between the fields. Step 4 Press Set. Set Time Zone You can set the time zone. Procedure Step 1 Access the Settings app. Step 2 Step 3 Step 4 Select Phone settings > Date and Time > Time zone Select the correct time zone. Press Set. Cisco Wireless IP Phone 8821 and 8821EX User Guide 65 Settings Access Wi-Fi Settings Use a 12-Hour or 24-Hour Clock Procedure Step 1 Access the Settings app. Step 2 Step 3 Step 4 Select Phone settings > Date and Time Select Use 24-hour format. Press Off for 12-hour format or press On for 24-hour format. Set the Date Format You can set your phone to display the date in one of the preset formats. Procedure Step 1 Access the Settings app. Step 2 Step 3 Step 4 Select Phone settings > Date and Time > Date format Select the required format. Press Set. Access Wi-Fi Settings You access the Wi-Fi menu to set up wireless connections to your phone. Your administrator may restrict access to this menu. Procedure Step 1 Access the Settings app. Step 2 Select Wi-Fi. Cisco Wireless IP Phone 8821 and 8821EX User Guide 66 Settings Access Bluetooth Settings Access Bluetooth Settings Procedure Step 1 Access the Settings app. Step 2 Select Bluetooth. Related Topics Bluetooth Headsets, on page 72 Bluetooth and Your Phone, on page 12 Turn On Bluetooth Before you can use Bluetooth, you must turn on the ability for the phone to use Bluetooth. Note When you use Bluetooth, your phone battery has less talk time. Procedure Step 1 Access the Settings app. Step 2 Step 3 Select Bluetooth > Bluetooth. Press On. Add a New Bluetooth Device You can add up to x Bluetooth devices. Before You Begin Bluetooth must be turned on. Procedure Step 1 Make sure that the Bluetooth device is discoverable. Step 2 Access the Settings app. Step 3 Step 4 Select Bluetooth. Select Add Bluetooth device. Cisco Wireless IP Phone 8821 and 8821EX User Guide 67 Access Bluetooth Settings Settings The phone searches for any Bluetooth devices in range. This scan can take a couple of minutes. Select a device from the list and press Pair.

(Optional) Enter the passkey for the device. Step 5 Step 6 Connect a Bluetooth Device After you pair and connect a Bluetooth device to your phone, the device automatically connects when it is turned on and close to your phone. Only one Bluetooth device can be connected to the phone. But, if you have two Bluetooth devices turned on, the phone uses the most recently connected device. You can change which device the phone uses. Before You Begin Bluetooth must be turned on and the device needs to be already added to the Bluetooth device list. Procedure Step 1 Access the Settings app. Step 2 Step 3 Step 4 Select Bluetooth. Select a device from the list. Press More and select Connect. Rename a Bluetooth Device Procedure Step 1 Access the Settings app. Step 2 Step 3 Step 4 Select Bluetooth. Select a device from the list. Press More and select Rename. Cisco Wireless IP Phone 8821 and 8821EX User Guide 68 Settings Access Admin Settings Disconnect Bluetooth Device Procedure Step 1 Access the Settings app. Step 2 Step 3 Step 4 Select Bluetooth. Select a device from the list. Press More and select Disconnect. Delete a Bluetooth Device Procedure Step 1 Access the Settings app. Step 2 Step 3 Step 4 Select Bluetooth. Select a device from the list. Press More and select Delete. Access Admin Settings Your administrator may restrict access to this menu. For information about this menu, see the Cisco Wireless IP Phone 8821 and 8821EX Administration Guide. Procedure Step 1 Access the Settings app. Select Admin Settings. Step 2 Cisco Wireless IP Phone 8821 and 8821EX User Guide 69 Adjust the Volume in a Call Settings Adjust the Volume in a Call Procedure Press Volume use. up and down to adjust the phone, headset, or speakerphone volume when the phone is in Adjust the Ringtone Volume Procedure Press Volume up and down to adjust the ringer volume when the phone is not in use. Cisco Wireless IP Phone 8821 and 8821EX User Guide 70 C H A P T E R 8 Accessories Supported Accessories, page 71 Headsets, page 71 Cisco Wireless IP Phone 8821 Desktop Charger, page 72 Cisco Wireless IP Phone 8821 Multicharger, page 74 Secure the Charger with a Cable Lock, page 75 Supported Accessories The phones support the following accessories:

Headsets:

Standard headsets that use a 2.5 mm jack Bluetooth headsets Desktop charger Multicharger Headsets For more information on other accessories, see the Cisco Wireless IP Phone 882x Series Accessory Guide. You can use wired and Bluetooth headsets with your phone. For information about the supported headsets, see the Cisco Wireless IP Phone 8821 Series Accessory Guide. Although Cisco performs some internal testing of third-party wired and Bluetooth wireless headsets for use with the Cisco Wireless IP Phone 8821 and 8821EX, Cisco does not certify or support products from headset or handset vendors. Because of the inherent environmental and hardware inconsistencies in the locations where phones are deployed, there is not a single best solution that is optimal for all environments. We recommend that customers test the headsets that work best in their environment before deploying a large number of units in their network. Cisco Wireless IP Phone 8821 and 8821EX User Guide 71 Standard Headsets Accessories We recommend the use of good quality external devices, like headsets that are screened against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of these devices and their proximity to other devices such as cell phones and two-way radios, some audio noise may still occur. The primary reason that a particular headset would be inappropriate for the phone is the potential for an audible hum. This hum can be heard by either the remote party or by both the remote party and you, the phone user. Some potential humming or buzzing sounds can be caused by a range of outside sources, for example, electric lights, electric motors, or large PC monitors. In some instances, the mechanics or electronics of various headsets can cause remote parties to hear an echo of their own voice when they speak to phone users. Related Topics Make a Call with a Headset, on page 24 Standard Headsets You can use a wired headset with your phone. The headset requires a 2.5 mm, 3-band, 4-connector plug. If you plug a headset into the phone during an active call, the audio path automatically changes to the headset. Bluetooth Headsets You can use a Bluetooth headset with your phone. Using Bluetooth wireless headsets likely increases battery power consumption on your phone and may result in reducing battery life. For a Bluetooth wireless headset to work, it does not need to be within direct line-of-sight of the phone, but some barriers, such as walls or doors, and interference from other electronic devices, can affect the connection. Related Topics Access Bluetooth Settings, on page 67 Bluetooth and Your Phone, on page 12 Cisco Wireless IP Phone 8821 Desktop Charger You can use the Cisco Wireless IP Phone 8821 Desktop Charger to charge your phone and spare phone battery. The charger has these features:

Works on line power or from a charged spare phone battery. Contains a speakerphone that the docked phone can use. The phone volume buttons control the volume of the speakerphone The charger has a Mute button built into it on the lower right corner. When the speakerphone is muted, the Mute button lights red. Charges the docked phone battery. If the phone is turned on when you put it into the charger, the LED on the top of the phone lights red and you see a message on the screen. Cisco Wireless IP Phone 8821 and 8821EX User Guide 72 Accessories Set Up the Desktop Charger If the phone is turned off or the battery is too weak when you put the phone into the charger, the LED on the top of the phone lights red and you see a power plug displayed on the screen. You do not need to remove the phone from its case. Charges a spare battery in the additional charging port behind the main phone charging port. To the right of the phone is the Battery LED. The Battery LED lights red while the charger recharges the spare battery. The Battery LED lights green when the spare battery is fully charged. Can be secured with a standard laptop cable lock. Provides a USB port to connect your phone to the Ethernet to install certificates. For more information on using the USB port, see Cisco Wireless IP Phone 8821 and 8821EX Administration Guide. Note Do not attempt to use the USB port to provide power to the desktop charger. Set Up the Desktop Charger You should place the desktop charger on a stable work surface. Before You Begin You need the cable that is provided with the charger. This cable has a plug on one end and a USB connector on the other end. You need the power adapter that comes with the phone. Procedure Step 1 Step 2 Plug the plug end of the cable into the desktop charger. Plug the USB end of the cable into the power adapter and plug the power adapter into the electrical outlet. Charge Your Phone with the Desktop Charger When the phone is charging, the LED on the top of the phone lights red, and a message or icon displays on the phone screen. When the battery is fully charged, the LED turns off. If your phone has a protective case, you don't need to remove the case before you charge the phone in the desktop charger. You adapt the charger to fit the phone. The bottom of the phone has charging pins that need to be aligned with the connector in the bottom of the charger cradle. When the phone is correctly placed in the charger, it is held in place with magnets. Cisco Wireless IP Phone 8821 and 8821EX User Guide 73 Charge Your Spare Battery with the Desktop Charger Accessories Procedure Step 1 Step 2

(Optional) Use a thin screwdriver to pry out the charging cup if your phone is in a protective case. Place your phone in the charging slot with the screen facing towards you. Make sure that the LED on the phone lights red. If the LED does not light up, remove the phone and reinsert it into the charger. Step 3 When you remove the phone from the charger, lift the phone forward and up to disconnect the connecter from the magnets.

(Optional) Slide the charging cup into the charger so that the cup is flush with the charger. Step 4 Charge Your Spare Battery with the Desktop Charger You can charge a spare battery in the desktop charger. When the battery is charging, the spare battery LED on the charger lights red. When the battery is charged, the spare battery LED on the charger lights green. Procedure Step 1 Hold the battery so that the Cisco label faces you, and the arrows on the battery point down. Step 2 Place the spare battery in the slot behind the phone cradle and press down firmly. Cisco Wireless IP Phone 8821 Multicharger The Cisco Wireless IP Phone 8821 Multicharger can charge up to six phones and six spare batteries at the same time. The multicharger can be placed on a work surface or mounted on a wall with the wall mount kit. You can also secure the multicharger with a standard laptop cable lock. Set Up the Multicharger Procedure Step 1 Step 2 Step 3 Plug the jack end of the power cord into the multicharger. Plug the other end of the power cord into the electrical outlet. Place the multicharger on a stable work surface. Cisco Wireless IP Phone 8821 and 8821EX User Guide 74 Accessories Charge Your Phone with the Multicharger Charge Your Phone with the Multicharger When the phone is charging, the LED beside the phone lights red. When the battery is fully charged, the LED turns off. If your phone has a protective case, you don't need to remove the case before you charge the phone in the multicharger. You adapt the multicharger to fit the phone. The bottom of the phone has charging pins that need to be aligned with the connector in the bottom of the multicharger cradle. Procedure Step 1 Step 2

(Optional) Use a thin screwdriver to pry out the charging cup if your phone is in a protective case. Place your phone in the empty charging slot. Make sure that the LED on the phone lights red. If the LED does not light up, remove the phone and reinsert it into the multicharger. Step 3 When you remove the phone from the multicharger, lift the phone forward and up to disconnect the connecter from the magnets.

(Optional) Slide the charging cup into the multicharger so that the cup is flush with the multicharger. Step 4 Charge Your Spare Battery with the Multicharger You can charge a spare battery in the multicharger. When the battery is charging, the Battery LED beside the battery lights red. When the battery is charged, the Battery LED lights green. Procedure Place the battery in an empty spare battery slot, aligning the battery contacts with the charger connecter. If the Battery LED does not light red, remove the battery and reinsert it into the battery slot. Secure the Charger with a Cable Lock You can secure your desktop charger with a laptop cable lock up to 20 mm wide. Cisco Wireless IP Phone 8821 and 8821EX User Guide 75 Secure the Charger with a Cable Lock Procedure Accessories Pass the lock through the looped end of the cable. Step 1 Take the looped end of the cable lock and wrap it around the object to which you want to secure your phone. Step 2 Step 3 Unlock the cable lock. Step 4 Step 5 Step 6 Lock the cable lock. Press and hold the locking button to align the locking teeth. Insert the cable lock into the lock slot of your desktop charger and release the locking button. Cisco Wireless IP Phone 8821 and 8821EX User Guide 76 C H A P T E R 9 Troubleshooting General Troubleshooting, page 77 Find Information About Your Phone, page 79 Hardware Diagnostics, page 79 Get a List of Neighbors, page 82 General Troubleshooting You can troubleshoot some general problems with your phone. If your problem is not discussed below, contact your administrator. Symptom You cannot complete a call Explanation One or more of the following factors might apply:

Your phone is out of the wireless network access point service area. Note When roaming with your phone, a green blinking light indicates that the phone is still within the wireless service coverage area. You must log in to the Extension Mobility service. You must enter a client matter code or forced authorization code after you dial a number. Your phone has time-of-day restrictions that prevent you from using some features during certain hours of the day. Cisco Wireless IP Phone 8821 and 8821EX User Guide 77 General Troubleshooting Troubleshooting Symptom The main screen is not active Explanation One of these messages appears on the status line:

Network busy: Not enough available bandwidth exists in wireless network to complete this call. Try again later. Leaving service area: Phone is out of range of its associated access point and wireless network. Locating network services: Phone is searching for a wireless network access point. Authentication failed: Authentication server did not accept the security credentials. Configuring IP: Phone is waiting for DHCP to assign an IP address. The Settings menu is unresponsive Your administrator might have disabled access to the Settings app on your phone. Conference fails The softkey that you want to use does not appear Barge fails and results in a fast busy tone Conference requires multiple selected calls. Be sure that you have selected at least one call in addition to the active call, which is selected automatically. Conference also requires the selected calls to be on the same line. If necessary, transfer calls to one line before joining them. One or more of the following factors might apply:

to reveal additional functions. You must press More You must change the line state (for example, place a call or have a connected call). Your phone is not configured to support the feature associated with that softkey. One or more of the following factors might apply:

You cannot barge an encrypted call if the phone you are using is not configured for encryption. When your barge attempt fails for this reason, your phone plays a fast busy tone. You cannot barge a call on another Cisco Wireless IP Phone. You are disconnected from a call that you joined using Barge You are disconnected from a call that you joined using Barge if the call is put on hold, transferred, or turned into a conference call. Call back fails The other party might have call forwarding enabled. Cisco Wireless IP Phone 8821 and 8821EX User Guide 78 Troubleshooting Find Information About Your Phone Symptom The phone shows an error message when you attempt to set up Call Forward All Explanation Your phone may reject your attempt to set up Call Forward All directly on the phone if the target number that you enter would create a Call Forward All loop or would exceed the maximum number of links permitted in a Call Forward All chain (also known as a maximum hop count). Find Information About Your Phone Your administrator may ask for information about your phone. This information uniquely identifies the phone for troubleshooting purposes. The information in the menu is read-only. For more information about the menu, see the Cisco Wireless IP Phone 8821 and 8821EX Administration Guide. Procedure Step 1 Access the Settings app. Step 2 Select Phone information. Hardware Diagnostics You can run some diagnostic tests on your phone. Perform Audio Diagnostics You can check that the audio on your phone is working correctly. Procedure Step 1 Access the Settings app. Step 2 Step 3 Select Admin settings > Diagnostics > Audio. now what?

Perform Keypad Diagnostics You can check that the keypad on your phone is working correctly. Cisco Wireless IP Phone 8821 and 8821EX User Guide 79 Perform WLAN Diagnostics Troubleshooting Procedure Step 1 Access the Settings app. Step 2 Step 3 Select Admin settings > Diagnostics > Keypad. Press any key to check if it works correctly. Perform WLAN Diagnostics You can check the Wi-Fi connection for your phone. Procedure Step 1 Access the Settings app. Step 2 Step 3 Select Admin settings > Diagnostics > WLAN. Select an access point. The phone lists the access points in order, from the strongest signal to the weakest or offline access point. WLAN Diagnostics Fields The following table describes the fields in the WLAN Diagnostics screen. Field AP name BSSID SSID Frequency Current channel Last RSSI Beacon interval Capability Description Name of the access point (AP) to which the phone is associated The Service Set Identifier (SSID) that the phone is using. The frequency that the phone is using. The channel that the phone is using. Last Received Signal Strength Indicator (RSSI) that the phone received. Number of time units between beasona. A time unit is 1.024 milliseconds. Cisco Wireless IP Phone 8821 and 8821EX User Guide 80 Troubleshooting Perform WLAN Diagnostics Field Basic rates Optional rates Supported HT MCS Supported VHT (rx) rates Supported VHT (tx) rates DTIM period Country code Channels Power constraint Power limit Channel utilization Station count Admission capacity WMM supported UAPSD supported Proxy ARP Description Data rates required by the AP at which the station must be capable of operating. Data rates supported by the AP that are optional for the station to operate at. A two-digit country code. Country information might not be displayed if the country information element

(IE) is not present in the beacon. List of supported channels (from the country IE). Percentage of time, normalized to 255, in which the AP sensed the medium was busy, as indicated by the physical or virtual carrier sense (CS) mechanism. Total number of spanning tree algorithms (STAs) currently associated with this BSS. An unsigned integer that specifies the remaining amount of medium time available through explicit admission control, in units of 32 microseconds per second. Support for Wi-Fi Multimedia Extensions. Unscheduled Automatic Power Save Delivery

(UAPSD) is supported by the AP. May only be available if WMM is supported. This feature is critical to talk time and achieving maximum call density on the wireless IP phone. CCX-compliant AP supports responding to IP ARP requests on behalf of the associated station. This feature is critical to standby time on the wireless IP phone. Cisco Wireless IP Phone 8821 and 8821EX User Guide 81 Get a List of Neighbors Troubleshooting Field CCX version Description Version of CCX if the AP is CCX compliant. AC: Best effort, AC: Background, AC: Video, and AC: Audio Access Category information for each AC (one set for best effort, background, video, and audio):

Admission control AIFSN ECWMin ECWMax TXOpLimit Admission controlIf yes, admission control must be used prior to transmission using the access parameters specific for this AC. AIFSNNumber of slots after an SIFS duration a non-AP STA should defer before invoking a backoff or starting a transmission. ECWMinEncodes value of CWmin in an exponent form to provide the minimum amount of time in a random backoff. ECWMaxEncodes value of CWmax in an exponent form to provide the maximum amount of time in a random backoff. TXOpLimitInterval of time in which a particular quality of service (QoS) station has the right to initiate Get a List of Neighbors You can see a list of all available access points (neighbors). The phone shows the active access point as the first in the list of neighbors. Procedure Step 1 Access the Settings app. Step 2 Step 3 Select Admin settings > Neighbor list.

(Optional) Select an entry to see the details of the neighbor. Neighbor List Fields The following table describes the fields in the Neighbor list screen. Field AP name Description Name of the access point Cisco Wireless IP Phone 8821 and 8821EX User Guide 82 Troubleshooting Neighbor List Fields Field BSSID SSID Channel RSSI CU Description Service Set Identifier (SSID) for the access point Access point channel Received Signal Strength Indicator (RSSI) for the access point Cisco Wireless IP Phone 8821 and 8821EX User Guide 83 Neighbor List Fields Troubleshooting Cisco Wireless IP Phone 8821 and 8821EX User Guide 84 C H A P T E R 10 Product Safety and Security Safety and Performance Information, page 85 Compliance Statements, page 90 Cisco Product Security Overview, page 95 Important Online Information, page 95 Safety and Performance Information Read the following safety notices before installing or using your wireless IP phone. Warning IMPORTANT SAFETY INSTRUCTIONS This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. Use the statement number provided at the end of each warning to locate its translation in the translated safety warnings that accompanied this device. Statement 1071 SAVE THESE INSTRUCTIONS To see translations of the warnings that appear in this publication, refer to the statement number in the Regulatory Compliance and Safety Information for the Cisco Wireless IP Phone 8821 Series and Peripheral Devices at the following URL: http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cuipph/882x/

english/RCSI/RCSI-0266-book.pdf Warning Read the installation instructions before connecting the system to the power source. Statement 1004 Warning Voice over IP (VoIP) service and the emergency calling service do not function if power fails or is disrupted. After power is restored, you might have to reset or reconfigure equipment to regain access to VoIP and the emergency calling service. In the USA, this emergency number is 911. You need to be aware of the emergency number in your country. Statement 361 Cisco Wireless IP Phone 8821 and 8821EX User Guide 85 Safety Guidelines Product Safety and Security Warning Ultimate disposal of this product should be handled according to all national laws and regulations. Statement 1040 Warning The plug-socket combination must be accessible at all times because it serves as the main disconnecting device. Statement 1019 Safety Guidelines The following are safety guidelines for using the Cisco Wireless IP Phone 882x Series in specific environments:

Do not use this product as the primary communications tool in healthcare environments, as it may use an unregulated frequency band that is susceptible to interference from other devices or equipment. The use of wireless devices in hospitals is restricted to the limits set forth by each hospital. The use of wireless devices in hazardous locations is limited to the constraints posed by the safety directors of such environments. The use of wireless devices on airplanes is governed by the Federal Aviation Administration (FAA). Battery Safety Notices These battery safety notices apply to the batteries that are approved by the Cisco Wireless IP Phone manufacturer. Warning There is the danger of explosion if the battery is replaced incorrectly. Replace the battery only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturers instructions. Statement 1015 Caution Do not touch or bridge the metal contacts on the battery. Unintentional discharge of the batteries can cause serious burns. Statement 341 Warning Explosion Hazard: Do not charge the phone battery in a potentially explosive environment. Cisco Wireless IP Phone 8821 and 8821EX User Guide 86 Product Safety and Security Caution Battery Safety Notices Do not dispose of the battery pack in fire or water. The battery may explode if placed in a fire. Do not disassemble, crush, puncture, or incinerate the battery pack. Handle a damaged or leaking battery with extreme care. If you come in contact with the electrolyte, wash the exposed area with soap and water. If the electrolyte has come in contact with the eye, flush the eye with water for 15 minutes and seek medical attention. Do not charge the battery pack if the ambient temperature exceeds 104 degrees Fahrenheit (40 degrees Celsius). Do not expose the battery pack to high storage temperatures (above 140 degrees Fahrenheit, 60 degrees Celsius). When discarding a battery pack, contact your local waste disposal provider regarding local restrictions on the disposal or recycling of batteries. To obtain a battery, contact your local dealer. Use only the batteries that have a Cisco part number. Battery CP-BATT-8821=

Use only the Cisco power supply that is compatible with your phone. To order your power supply, contact your local dealer and refer to the list of Cisco part numbers. Argentina CP-PWR-8821-AR=

Australia CP-PWR-8821-AU=

Brazil CP-PWR-8821-BZ=

Europe CP-PWR-8821-CE=

Korea CP-PWR-8821-KR=

Japan CP-PWR-8821-JP=

Switzerland CP-PWR-8821-SW=

North America CP-PWR-8821-NA=

Cisco Wireless IP Phone 8821 and 8821EX User Guide 87 Hazardous Environments Product Safety and Security United Kingdom CP-PWR-8821-UK=

Note The battery and power supply are not provided with your phone. To order the battery and power supply, contact your local dealer. Hazardous Environments Note The Cisco Wireless IP Phone 8821EX is ATEX Class 1 Zone 2 and CSA Class 1 Division 2 certified equipment. This means the phone can be operated in an area in which an explosive gas atmosphere is not likely to occur in normal operation and if it does occur, is likely to do so only infrequently and will exist for a short period only. Explosion Hazard: Do not charge the phone battery in a potentially explosive atmosphere. Power Outage The ability to access emergency service through the phone depends on the wireless access point being powered. If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not function until power is restored. In the case of a power failure or disruption, you may need to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing. Regulatory Domains The radio frequency (RF) for this phone is configured for a specific regulatory domain. If you use this phone outside of the specific regulatory domain, the phone will not function properly, and you might violate local regulations. Health-Care Environments This product is not a medical device and uses an unlicensed frequency band that is susceptible to interference from other devices or equipment. External Devices Usage The following information applies when you use external devices with the wireless phone. Cisco recommends the use of good quality external devices (such as headsets) that are shielded against unwanted radio frequency (RF) and audio frequency (AF) signals. Cisco Wireless IP Phone 8821 and 8821EX User Guide 88 Product Safety and Security Phone Behavior During Times of Network Congestion Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of the following actions:

Move the external device away from the source of the RF or AF signals. Route the external device cables away from the source of the RF or AF signals. Use shielded cables for the external device, or use cables with a better shield and connector. Shorten the length of the external device cable. Apply ferrites or other such devices on the cables for the external device. Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of external devices, cables, and connectors. The system will perform adequately when suitable devices are attached using good quality cables and connectors. Caution In European Union countries, use only external headsets that are fully compliant with the EMC Directive

[89/336/EC]. Phone Behavior During Times of Network Congestion Anything that degrades network performance can affect Cisco IP Phone voice and video quality, and in some cases, can cause a call to drop. Sources of network degradation can include, but are not limited to, the following activities:

Administrative tasks, such as an internal port scan or security scan Attacks that occur on your network, such as a Denial of Service attack SAR This product's SAR value meets applicable national SAR limits of 1.6W/kg. The specific values can be found in the product datasheet. When carrying the product or using it while worn on your body, either use an approved accessory such as a holster or otherwise maintain a distance of 5 cm from the body to ensure compliance with RF exposure requirements. Note that the product may be transmitting even if you are not making a phone call. Cisco Wireless IP Phone 8821 and 8821EX User Guide 89 Compliance Statements Product Safety and Security Compliance Statements Compliance Statements for the European Union CE Marking For the Cisco Wireless IP Phone 882x Series, the following CE mark and class-2 identifier are affixed to the equipment and packaging:

RF Exposure Statement for the European Union This device has been evaluated and found compliant in accordance with EU EMF Directive 1999/519/EC. Compliance Statements for the USA SAR Statement The Cisco Wireless IP Phone 782x Series handsets have been tested for body-worn Specific Absorption Rate

(SAR) compliance using the specific belt-clip/holster configuration provided with the handset. The FCC has established the detailed body-worn SAR requirements and has established that these requirements have been met with the specific belt-clip/holster provided with the handset. Other belt-clip/holsters or similar accessories that have not been tested may not comply and therefore should be avoided. RF Exposure Information The radio module has been evaluated under FCC Bulletin OET 65C (01-01) and found to be compliant to the requirements as set forth in 47 CFR Sections 2.1091, 2.1093, and 15.247 (b) (4) addressing RF Exposure from radio frequency devices. This model meets the applicable government requirements for exposure to radio frequency waves. This wireless phone contains a radio transceiver. The radio transceiver and antenna have been designed to meet the RF emission requirements for human exposure as specified by the FCC as well as by other agencies from other countries. These guidelines were developed by the industry based on guidance from the World Health Organization (WHO). These industry standards have been developed to include additional safety margins to ensure that the user is exposed to the least amount of RF radiation. The radio transceiver uses a non ionization type of radiation as opposed to an ionized radiation such as an X-Ray wave. Cisco Wireless IP Phone 8821 and 8821EX User Guide 90 Product Safety and Security Compliance Statements for the USA The exposure standard for these devices references a unit of measure known as SAR. The limit as set by the FCC is 1.6W/kg. The tests for this emission level is done in an independent laboratory who employs test methods and operating positions reviewed by the FCC and other agencies. Before the phone was placed on the market, the product was tested and certified in accordance with the FCC regulations to verify that the product did not exceed the FCC SAR requirements. Additional information on SAR and RF Exposure can be obtained off the FCC website at: http://www.fcc.gov/

oet/rfsafety There is no conclusive proof that these mobile phones are or are not a health risk. The FDA and numerous researchers are continuing studies of RF radiation and health issues. Additional information on this subject can be obtained from the FDA web site at: http://www.fda.gov A recent Swedish study concluded that there is no link between the RF energy emitted from mobile phones and cancer. For more information, refer to the article written by John Boice and Joseph McLaughlin entitled Epidemiological Studies of Cellular Telephones and Cancer Risk. The Cisco Wireless IP Phone 882x Series operates at power levels that are 5 to 6 times lower than most standard cellular, Personal Communications Service (PCS), or Global System for Mobile Communication

(GSM) phones. This lower power coupled with a lower transmitter duty cycle reduces the users exposure to the RF fields. There are several suggested methods to reduce exposure for the user. Among those include:

1 Using a hands-free handset to increase the distance between the antenna and the head of the user. 2 Orienting the antenna away from the user. Additional information can be obtained from the following documentation:

Cisco Systems Spread Spectrum Radios and RF Safety white paper at the following location: http://

www.cisco.com/warp/public/cc/pd/witc/ao340ap/prodlit/rfhr_wi.htm FCC Bulletin 56: Questions and Answers about Biological Effects and Potential Hazards of Radio Frequency Electromagnetic Fields FCC Bulletin 65: Evaluating Compliance with the FCC guidelines for Human Exposure to Radio Frequency Electromagnetic Fields FCC Bulletin 65C (01-01): Evaluating Compliance with the FCC guidelines for Human Exposure to Radio Frequency Electromagnetic Fields: Additional Information for Evaluating Compliance for Mobile and Portable Devices with FCC limits for Human Exposure to Radio Frequency Emission Additional information can also be obtained from the following organizations:

World Health Organization Internal Commission on Non-Ionizing Radiation Protection at www.who.int/emf United Kingdom, National Radiological Protection Board at www.nrpb.org.uk Cellular Telecommunications Association at www.wow-com.com General RF Exposure Compliance This device has been evaluated and found compliant to the ICNIRP (International Committee on Non-Ionizing Radiation Protection) limits for Human Exposure of RF Exposure. Cisco Wireless IP Phone 8821 and 8821EX User Guide 91 Canadian Compliance for Cisco Wireless IP Phone 882x Series Product Safety and Security Part 15 Radio Device Caution The Part 15 radio device operates on a non-interference basis with other devices operating at this frequency. Any changes or modification to said product not expressly approved by Cisco, including the use of non-Cisco antennas, could void the users authority to operate this device. Canadian Compliance for Cisco Wireless IP Phone 882x Series This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. Avis de Conformit Canadien Ce dispositif est conforme aux normes CNR exemptes de licence dIndustrie Canada. Le fonctionnement de ce dispositif est autoris sous rserve des deux conditions suivantes : (1) il ne doit pas produire de brouillage et (2) lutilisateur du dispositif doit tre prt accepter tout brouillage radiolectrique reu mme si ce brouillage est susceptible de compromettre le fonctionnement du dispositif. Canadian RF Exposure Statement This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment. End users must follow the specific operating instructions for satisfying RF exposure compliance. Dclaration d'exposition aux RF canadienne Cet quipement est conforme aux limites IC d'exposition aux radiations dfinies pour un environnement non contrl. Les utilisateurs finaux suivent bien les instructions de fonctionnement spcifiques pour satisfaire aux normes d'exposition aux RF. IC: "For Indoor Use Only" IC: "pour un usage intrieur"

Compliance Statements for New Zealand Permit to Connect (PTC) General Warning The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network. It indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty. Above all, it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model, nor does it imply that any product is compatible with all of Telecom's network services. Cisco Wireless IP Phone 8821 and 8821EX User Guide 92 Product Safety and Security Compliance Statements for New Zealand Use of IP Networks with the PSTN Internet Protocol (IP) by its nature introduces delay into speech signals as each data packet is formulated and addressed. Telecom Access Standards recommends that suppliers, designers and installers using this technology for calls to or from the PSTN refer to ITU E Model requirements in the design of their networks. The overall aim is to minimise delay, distortion and other transmission impairments, particularly for those calls involving cellular and international networks, which already suffer extensive delay. The Use of Voice Compression Through the PSTN Because of the extensive delay already experienced when calling cellular and international networks, some of which is already caused by their use of voice compression technologies. Telecom Access Standards will only approve G711 voice technology for use on the PSTN. G711 is an instantaneous speech-encoding technique whereas G729 and all its variants are considered near instantaneous introducing additional delay into the speech signal. Echo Cancellation Echo cancellers are not normally required in the Telecom PSTN because geographic delays are acceptable where CPE return loss is maintained within Telepermit limits. However, those private networks making use of Voice-over-IP (VoIP) technology are required to provide echo cancellation for all voice calls. The combined effect of audio/VoIP conversion delay and IP routing delay can cause the echo cancellation time of 64 mS to be required. Canadian High-Power Radars Statement Users should also be advised that high-power radars are allocated as primary users (i.e. priority users) of the bands 5250-5350 MHz and 5650-5850 MHz and that these radars could cause interference and/or damage to LE-LAN devices. Devraient galement tre informs des utilisateurs que les radars haute puissance sont dsigns comme utilisateurs principaux ( savoir des utilisateurs prioritaires) des bandes 5250-5350 MHz et 5650 5.850 MHz et que ces radars pourraient provoquer des interfrences et / ou endommager les priphriques LE-LAN. Cisco Wireless IP Phone 8821 and 8821EX User Guide 93 Compliance Statements for Taiwan Product Safety and Security Compliance Statements for Taiwan DGT Warning Statement for Cisco Wireless IP Phone 882x Series Compliance Statement for Argentina Advertencia No utilizar una fuente de alimentacin con caracteristcas distintas a las expresadas ya que podra ser peligroso. Compliance Statement for Brazil This equipment is a secondary type device, that is, it is not protected against harmful interference, even if the interference is caused by a device of the same type, and it also cannot cause any interference to primary type devices. Cisco Wireless IP Phone 8821 and 8821EX User Guide 94 Product Safety and Security Cisco Product Security Overview Este equipamento opera em carter secundrio, isto , no tem direito a proteo contra interferncia prejudicial, mesmo de estaes do mesmo tipo, e no pode causar interferncia a sistemas operando em carter primrio. For more information, go to this URL: http://www.anatel.gov.br Cisco Product Security Overview This product contains cryptographic features and is subject to U.S. and local country laws that govern import, export, transfer, and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute, or use encryption. Importers, exporters, distributors, and users are responsible for compliance with U.S. and local country laws. By using this product, you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately. Further information regarding U.S. export regulations can be found at http://www.bis.doc.gov/

policiesandregulations/ear/index.htm. Important Online Information End User License Agreement The End User License Agreement (EULA) is located here: http://www.cisco.com/go/eula Regulatory Compliance and Safety Information Regulatory Compliance and Safety Information (RCSI) is located here: http://www.cisco.com/c/dam/en/us/

td/docs/voice_ip_comm/cuipph/882x/english/RCSI/RCSI-0266-book.pdf Cisco Wireless IP Phone 8821 and 8821EX User Guide 95 Important Online Information Product Safety and Security Cisco Wireless IP Phone 8821 and 8821EX User Guide 96