FCC ID: LDKRTPRO0350 Wireless IP Phone

E F T D R A F T - C I S C O C O N F I D E N T I A L Cisco Unified IP Phones 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 E F T D R A F T - C I S C O C O N F I D E N T I A L Common Phone Tasks Place a call Go off-hook before or after dialing a number. Redial a number Press Redial softkey. Switch to handset during a call Switch to speaker or headset during a call Mute and un-mute your phone Pick up the handset. QUICK REFERENCE Press then hang up the handset. or

, Press

. View your call history Press History.

> Call Hold and resume a call Transfer call to new number Place an intercom call Start a standard conference call to hold. Press Press the Resume softkey to resume the held call. Press

, enter the number, and then press it again. Press the Intercom button and then enter a number if necessary. Speak after you hear the tone.

, dial the Press participant, and then press it again. Silence the ring for an incoming call Press the Volume button down once. Cisco, Cisco Systems, the Cisco logo, and the Cisco Systems logo are registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0705R) 2009 Cisco Systems, Inc. All rights reserved. OL-19474-01 Softkeys All Calls Answer Apply Call CallBack Cancel List all calls. Answer a call. Confirm the edited and nonedited settings in that screen. Initiate a call. Receive notification when a busy extension becomes available. Cancel an action or exit a screen without applying changes. Clear List Remove all entries in a list or category. Conference Use when Conference feature is activated. Cisco Unified IP Phones 8961, 9951, and 9971 for Cisco Unified Communications Manager 7.1(3) (SIP) Softkeys Phone Screen Icons Buttons Common Phone Tasks Delete Details Dial Divert Edit EditDial End Call Delete an entry in a category, such as from Call History. In Call History or Accessories, select a call-history record or an accessory to view selection details. Dial a selected number. Send or redirect a call to voicemail or to a predetermined phone number. Modify an item, such as a name. Edit a number before calling. Disconnect the current call or the current intercom call. Return to the previous screen. Set up or cancel call forwarding. Exit Forward All/

Forward Off Log Out Missed Calls List all missed calls. More Display additional softkeys. Sign out of Personal Directory. New Call Make a new call. Park Phones Store a call. Displays the phone information for a personal contact. Play Redial Remove Resume Revert Play ringtone. Redial the most recently dialed number. Remove a conference participant or an entry. Resume a call on hold. Revert back to the last applied set of settings (for that screen). Save the chosen settings. Search for a directory listing. Select the highlighted option. Set an option, such as a ringtone. Save Search Select Set Setup Show Details Speed Dial Dial a number using a Configure an accessory. Show details about the current call. Swap Transfer Update speed-dial code. For a Transfer or Conference, toggle between two existing calls. Use when Transfer feature is activated. Update an entry in Personal Directory. Backspace to delete characters. Back. Phone Screen Icons Off-hook On-hook Connected call Incoming call Missed call Placed call Received call Call forwarding enabled Call on hold Toggle on Message waiting Feature Icons

(If available on your phone) All Calls Common tasks such as Answer, CallBack, and Speed Dial. Bluetooth connected Do Not Disturb (DND) is in-use One-way intercom call (whisper) Two-way intercom call

(connected) Line Status indicatormonitored line is in-use Line Status indicatormonitored line is ringing (Call Pickup only) Line Status indicatormonitored line is in do not disturb (DND) Mobility Buttons Applications Contacts Messages Headset Speakerphone Mute Back Release Navigation pad and Select button Transfer Conference Hold Volume Feature button

(left side of the screen) Session button

(right side of the screen) For the Cisco Unified IP Phones 8961, 9951, and 9971 Quick Start Guides, go to this URL:

TBD EFT DRAFT - CISCO CONFIDENTIAL Contents Your Phone 1 Cisco Unified IP Phone 8961 1 Phone Connections 1 Footstand 4 Phone Display Viewing Angle 5 Buttons and Hardware 5 Phone Screen 9 Phone with Single Line 10 Phone with Multiple Lines 11 Phone with Answer Button 14 Phone Screen Navigation and Item Selection 15 Power-Save Mode 17 Handset Rest 18 Cisco Unified IP Phone 9951 19 Phone Connections 19 Footstand 22 Phone Display Viewing Angle 23 Buttons and Hardware 23 Phone Screen 27 Phone with Single Line 28 Phone with Multiple Lines 29 Phone with Answer Button 32 Phone Screen Navigation and Item Selection 33 Power-Save Mode 35 Handset Rest 36 Cisco Unified IP Phone 9971 37 Phone Connections 37 Wireless Connection 40 Footstand 40 Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) v EFT DRAFT - CISCO CONFIDENTIAL Phone Display Viewing Angle 41 Buttons and Hardware 41 Phone Screen 45 Phone with Single Line 46 Phone with Multiple Lines 47 Phone with Answer Button 49 Phone Screen Navigation and Item Selection 50 Power-Save Mode 52 Phone Display Cleaning 52 Handset Rest 52 Applications 55 Phone Applications 55 Call History 55 View Call History 56 View Call Record Details 56 Filter Call History 56 Dial From Call History 56 Edit Number From Call History 57 Clear Call History 57 Delete Call Record From Call History 57 Preferences 57 Ringtones 58 Wallpaper 58 Brightness 58 Bluetooth 59 Accessories 59 View Accessories List 59 View Accessory Details 60 Set Up Wideband for Analog Headset 60 Add Bluetooth Accessory 60 Delete Bluetooth Accessory 61 Connect Bluetooth Accessory 61 Disconnect Bluetooth Accessory 62 Running Applications 62 View Running Applications 62 vi OL-19963-01 EFT DRAFT - CISCO CONFIDENTIAL Switch to a Running Application 62 Close Running Application 62 Phone Information 63 View Phone Information 63 Administrator Settings 63 Contacts 65 Phone Contacts 65 Corporate Directory 65 Search for and Dial a Contact 65 Search for and Dial a Contact While on a Call 66 Personal Directory 66 Personal Directory Options 66 Fast-Dial Codes with Personal Directory 68 Messages 71 Voice Messages 71 Personalize Your Voicemail 71 Check for Voice Messages 71 Listen to Voice Messages 72 Calling Features 73 Feature Buttons and Softkeys 73 All Calls 74 View All Calls on Your Phone 74 Answer 75 Answer Your Oldest Call First 75 Auto Answer 75 Auto Answer with Your Headset 75 Auto Answer with Your Speakerphone 75 Barge 75 Add Yourself to a Call on a Shared Line 75 Call Back 76 Set Up a Call Back Notification 76 Call Forward All 76 Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) vii EFT DRAFT - CISCO CONFIDENTIAL Forward Calls on Your Phone 77 Call Park 77 Park and Retrieve a Call Using Park 78 Park and Retrieve a Call Using Assisted Directed Call Park 78 Park and Retrieve a Call Using Manual Directed Call Park 78 Call Pickup 79 Answer a Call Using Pickup 80 Answer a Call Using Group Pickup and a Group Pickup Number 80 Answer a Call Using Group Pickup and a Phone Number 80 Answer a Call Using Other Pickup 80 Call Waiting 81 Respond to a Call Waiting Notification 81 Conference 81 Add Another Party to Your Call to Create a Conference 81 Join Calls Together in a Conference 82 Swap Between Calls Before Completing a Conference 82 View Conference Participants 82 Remove Conference Participants 82 Divert 82 Divert a Call 83 Do Not Disturb 83 Turn DND On and Off 83 Extension Mobility 84 Enable Extension Mobility 84 Fast Dial 84 Place a Call with a Fast-Dial Button 84 Hold 85 Hold and Resume a Call 85 Swap Between Holding and Active Calls 85 Put a Call on Hold by Answering a New Call 85 Determine if a Shared Line is on Hold 85 Remote Hold 86 Hold Reversion 86 Respond to a Hold Reversion Notification 86 viii OL-19963-01 EFT DRAFT - CISCO CONFIDENTIAL Hunt Groups 86 Sign In and Out of a Hunt Group 86 Intercom 87 Place a Dedicated Intercom Call 87 Place a Dialable Intercom Call 87 Receive an Intercom Call 87 Line Status 88 Line Status Indicators 88 Malicious Call Identification 89 Trace a Suspicious Call 89 Meet Me 89 Host a Meet-Me Conference 89 Join a Meet-Me Conference 89 Mobile Connect 90 Turn On or Off Mobile Connect to All Your Remote Destinations From Your Desk Phone 90 Switch an In-Progress Call on Your Desk Phone to a Mobile Phone 90 Switch an In-Progress Call From a Mobile Phone to Your Desk Phone 91 Mute 91 Mute Your Phone 91 On-hook Dialing 91 Dial a Number On-hook 91 Privacy 92 Enable Privacy on a Shared Line 92 Quality Reporting Tool 92 Report Problems on Your Phone 92 Redial 92 Redial a Number 93 Shared Lines 93 Speed Dial 94 Place a Call with a Speed-Dial Button 94 Place a Call with a Speed-Dial Code 94 Use a Speed-Dial Code On-hook 94 Use a Speed-Dial Code Off-hook 94 Transfer 95 Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) ix EFT DRAFT - CISCO CONFIDENTIAL Transfer a Call to Another Number 95 Swap Between Calls Before Completing a Transfer 95 Web Dialer 95 Use Web Dialer with Cisco Directory 96 Use Web Dialer with Another Online Corporate Directory 96 Set Up, View, or Change Web Dialer Preferences 96 Sign Out of Web Dialer 97 User Options 99 User Options Web Pages 99 Sign In and Out of User Options Web Pages 99 Device 100 Select a Device From the User Options Web Pages 100 Customize Do Not Disturb Options 100 Line Settings 101 Set Up Call Forwarding Per Line 101 Change the Voice Message Indicator Setting Per Line 101 Change the Audible Voice Message Indicator Setting Per Line 102 Change the Ring Settings Per Line 102 Change or Create a Line Text Label for Your Phone Display 102 Customize Do Not Disturb Options 103 Speed Dial on the Web 103 Set Up Speed-Dial Buttons 103 Set Up Speed-Dial Codes 104 Phone Services 104 Subscribe to a Service 104 Search for Services 105 Change or End Services 105 Change a Service Name 105 Add a Service to an Available Programmable Feature Button 105 User Settings 106 Change Your Browser Password 106 Change Your PIN 106 Change the Language for Your User Options Web Pages 106 Change the Language for Your Phone Display 106 x OL-19963-01 EFT DRAFT - CISCO CONFIDENTIAL Directory 107 Personal Address Book 107 Add a New PAB Entry 107 Search for a PAB Entry 107 Edit a PAB Entry 108 Delete a PAB Entry 108 Assign a Feature Button for Personal Address Book 109 Fast Dials 109 Assign a Feature Button for Fast Dial 109 Assign a Fast Dial Code to a PAB Entry 110 Assign a Fast Dial Code to a Phone Number Without Using a PAB Entry 110 Search for a Fast Dial Entry 110 Edit a Fast Dial Phone Number 110 Delete a PAB Entry 111 Mobility Settings 111 Add a New Remote Destination 111 Create an Access List 112 Plugins 112 Access Plugins 113 Accessories 115 Phone Accessories 115 Cisco Unified IP Color Key Expansion Module 115 Features of the Cisco Unified IP Color Key Expansion Module 116 Place a Call on the Expansion Module 118 Configure Buttons 119 Adjust the Brightness 119 Bluetooth Headsets 119 FAQs and Troubleshooting 121 Frequently Asked Questions 121 Troubleshooting Tips 123 Personal Directory 124 User Options 124 Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) xi EFT DRAFT - CISCO CONFIDENTIAL Product Safety, Security, Accessibility, and Related Information 125 Safety and Performance Information 125 Power Outage 125 External Devices 125 Cisco Product Security 126 Accessibility Features 126 Vision Impaired and Blind Accessibility Features 126 Hearing Impaired Accessibility Features 130 Mobility Impaired Accessibility Features 133 Additional Information 135 Warranty 137 Cisco One-Year Limited Hardware Warranty Terms 137 xii OL-19963-01 EFT DRAFT - CISCO CONFIDENTIAL Your Phone Revised: August 21, 2009 Cisco Unified IP Phone 8961 The Cisco Unified IP Phone 8961 provides these features:

Phone connections

Footstand

Phone display viewing angle

Buttons and hardware

Phone screen

Power-save mode

Handset rest Phone Connections For your phone to work, it must be connected to the corporate IP telephony network. Your system administrator can help you connect your phone. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 1 EFT DRAFT - CISCO CONFIDENTIAL 8 Network Network Computer Computer 0 2 3 6 7 2 1 2 3 4 5 7 6 2 OL-19963-01 EFT DRAFT - CISCO CONFIDENTIAL Your Phone 1 DC adaptor port (DC48V) 2 AC-to-DC power supply (optional) 3 AC power wall plug (optional) 4 Network port connection

(10/100/1000 SW) with IEEE 802.3af and 802.3at power enabled 5 6 7 8 Computer port (10/100/1000 PC) connection Handset connection Analog headset connection (optional) Anti-theft security lock connector (lock optional) 1 USB port 2 Cisco Unified IP Color Key Expansion Module connector Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 3 EFT DRAFT - CISCO CONFIDENTIAL Footstand If your phone is placed on a table or desk, connect the footstand to the back of the phone. 2 1 1 2 2 1 1 2 8 1 1 3 9 1 1 Insert the curved connectors into the lower slots. 2 Lift the footstand until the connectors snap into the upper slots. 4 OL-19963-01 EFT DRAFT - CISCO CONFIDENTIAL Your Phone Phone Display Viewing Angle The phone display viewing angle can be adjusted according to your preference. 9 1 1 3 9 1 Buttons and Hardware Your phone provides quick access to your phone lines, features, and call sessions. Use the feature buttons (on the left) to view calls on a line or access features such as speed dial or All Calls. Use the call session buttons (on the right) to perform tasks such as making a call, answering a call, or resuming a held call. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 5 EFT DRAFT - CISCO CONFIDENTIAL 1 2 3 4 5 6 7 4 7 6 4 9 1 13 12 11 10 9 8 20 19 18 17 16 15 14 6 OL-19963-01 EFT DRAFT - CISCO CONFIDENTIAL Your Phone Shows information about your phone, including directory number, call information (for example caller ID, icons for an active call or call on hold) and available softkeys. Each represents a call session and takes the default action for that session. For example, pressing the session button for a ringing call answers the call, while pressing the session button for a held call resumes the call. Color LEDs reflect the call state. LEDs can flash (blink on and off rapidly), pulse (alternately dim and brighten), or appear solid (glow without interruption).

Flashing amber Ringing call. Pressing this button answers the call.

Solid green May be a connected call or an outgoing call that is not yet connected. If the call is connected, pressing this button displays the call details or the participants of a conference call. If the call is not yet connected, pressing this button ends the call.

Pulsing green Held call. Pressing this button resumes the held call.

Solid red Shared line in-use remotely. Pressing this button allows you to barge in on the call (if Barge is enabled).

Pulsing red Shared line call put on hold remotely. Pressing this button resumes the held call. Icons next to the session buttons indicate an action for that session. For example, pressing the session button with a Missed Calls icon displays your missed calls, and pressing the session button with a Voicemail icon accesses your voice messaging system.

(The position of session buttons may be reversed with that of programmable feature buttons on phones using a locale with a right-to-left reading orientation, such as Hebrew and Arabic.) Allow you to access the softkey options (for the selected call or menu item) displayed on your phone screen. Phone screen Session buttons Softkey buttons Back button Returns to the previous screen or menu. 1 2 3 4 5 Release button Ends a connected call or session. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 7 EFT DRAFT - CISCO CONFIDENTIAL 6 Navigation pad and Select button 7 Conference button The four-way Navigation pad allows you to scroll through menus, highlight items, and move within a text input field. The Select button (center of the Navigation pad) allows you to select a highlighted item. The Select button is lit (white) when the phone is in power-save mode. Creates a conference call. 8 Hold button Places a connected call on hold. 9 Transfer button Transfers a call. 10 Keypad 11 Speakerphone button 12 Mute button 13 Headset button 14 Volume button 15 Messages button Allows you to dial phone numbers, enter letters, and choose menu items (by entering the item number). Selects the speakerphone as the default audio path and initiates a new call, picks up an incoming call, or ends a call. During a call, the button is lit green. The speakerphone audio path does not change until a new default audio path is selected (for example, by picking up the handset). If external speakers are connected, the Speakerphone button selects them as the default audio path. Toggles the microphone on or off during a call. When the microphone is muted, the button is lit red. in the phone screen header line indicates the Selects the wired headset as the default audio path and initiates a new call, picks up an incoming call, or ends a call. During a call, the button is lit green. A headset icon headset is the default audio path. This audio path does not change until a new default audio path is selected (for example, by picking up the handset). Controls the handset, headset, and speakerphone volume (off-hook) and the ringer volume (on-hook). Silences the ringer on the phone if an incoming call is ringing. Auto-dials your voicemail system (varies by system). 8 OL-19963-01

16 Applications button 17 Contacts button 18 Phone display 19 Programmable feature buttons EFT DRAFT - CISCO CONFIDENTIAL Your Phone Opens/closes the Applications menu. Depending on how your system administrator sets up the phone, use it to access applications such as call history, preferences, and phone information. Opens/closes the Contacts menu. Depending on how your system administrator sets up the phone, use it to access personal directory, corporate directory, or call history. Phone display that can be positioned to your preferred viewing angle. Programmable feature buttons that correspond to phone lines, speed dials, and calling features. Pressing a button for a phone line displays the active calls for that line. If you have multiple lines, you might have an All Calls feature button that displays a consolidated list of calls from all lines. Color LEDs indicate the line state:

Amber

Green

Red

(The position of programmable feature buttons may be reversed with that of session buttons on phones using a locale with a right-to-left reading orientation, such as Hebrew and Arabic.) Ringing call on this line Active or held call on this line Shared line in-use remotely 20 Handset with light strip The handset light strip lights up to indicate a ringing call (flashing red) or a new voice message (steady red). Phone Screen How your system administrator sets up the phone determines what is displayed on your phone screen. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 9 EFT DRAFT - CISCO CONFIDENTIAL Phone with Single Line Line label 1 2 Header 3 Session button label (for connected call) Displays the line phone information. Displays the date and time, and information (such as phone number) about the selected line. Displays information (such as phone number and duration) about a connected call on the line. 10 OL-19963-01 EFT DRAFT - CISCO CONFIDENTIAL Your Phone 4 Session button label (for held call) 5 New Call icon 6 Softkeys Displays information (such as phone number and duration) about a held call on the line. Pressing the corresponding session button resumes the held call. Indicates you can press the corresponding session button to make a new call. Softkey options for the selected (highlighted) call only. If you select a different call (by pressing a feature button or the Navigation pad, or by answering a ringing call), the softkey options may change. Phone with Multiple Lines If you have multiple lines, it is highly recommended that the All Calls feature is enabled on your phone. All Calls allows you to view all the calls on all lines at the same time. For more information, see your system administrator. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 11 EFT DRAFT - CISCO CONFIDENTIAL 1 Primary line label 2 Header 3 4 Session button label (for a connected call) Session button labels (for held calls) Displays the primary line phone information. In this example, the blue icon (for Connected Call) indicates this is the selected line. Displays the date and time, and information (such as phone number) about the selected line. Displays information (such as phone number and duration) about a connected call on the line. Display information (such as call status and duration) about held calls associated with the selected line. Calls are displayed on the right side of the phone screen from the oldest (at the top) to the newest. Pressing the session button next to a Held Call icon resumes the held call for that session. 12 OL-19963-01 5 New Call icon 6 Softkeys 7 Answer button label 8 Speed-dial button label 9 Nonprimary line labels 10 All Calls button label EFT DRAFT - CISCO CONFIDENTIAL Your Phone Indicates you can press the corresponding session button to make a new call. Softkey options for the selected (highlighted) call only. If you select a different call (by pressing a feature button or the Navigation pad, or by answering a ringing call), the softkey options may change. Displays if your system administrator has assigned the Answer feature to the programmable feature button. Pressing the corresponding button answers the oldest incoming call. Displays if you assigned a speed dial to the programmable feature button. Displays the nonprimary line phone information. Displays if the All Calls feature is enabled. Pressing the corresponding button displays all calls on all lines. Calls are displayed on the right side of the phone screen from the oldest (at the top) to the newest. Pressing the button once highlights (selects) the current call or first call on the list. Pressing the button twice highlights the header line, allowing you to make a new call. Using the All Calls feature is highly recommended if you have multiple lines on your phone. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 13 EFT DRAFT - CISCO CONFIDENTIAL Phone with Answer Button 1 Primary line label 2 Header 3 Session label (with Connected Call icon) Displays the primary line phone information. In this example, the blue icon (for Connected Call) indicates this is the selected line. Displays the date and time, and information (such as phone number) about the selected line. Displays information (such as call status and duration) about a connected call associated with the selected line. 14 OL-19963-01 EFT DRAFT - CISCO CONFIDENTIAL Your Phone 4 Session button labels (with Held Call icons) 5 Softkeys 6 Answer button label 7 Speed-dial button label 8 Nonprimary line labels 9 All Calls button label Display information (such as call status and duration) about held calls associated with the selected line. Calls are displayed on the right side of the phone screen from the oldest (at the top) to the newest. Pressing the session button next to a Held Call icon resumes the held call for that session. Softkey options for the selected (highlighted) call only. If you select a different call (by pressing a feature button or the Navigation pad, or by answering a ringing call), the softkey options may change. Displays if your system administrator has assigned the Answer feature to the programmable feature button. Pressing the corresponding button answers the oldest incoming call. Displays if you assigned a speed dial to the programmable feature button. Displays the nonprimary line phone information. Displays if the All Calls feature is enabled. Pressing the corresponding button displays all calls on all lines. Calls are displayed on the right side of the phone screen from the oldest (at the top) to the newest. Pressing the button once highlights (selects) the current call or first call on the list. Pressing the button twice highlights the header line, allowing you to make a new call. Using the All Calls feature is highly recommended if you have multiple lines on your phone. Phone Screen Navigation and Item Selection Task Scroll to highlight an item. Action Press the Navigation pad. Select an item by number. Select an item using the Select button. Press the corresponding number on the keypad. Press the Select button (at the center of the Navigation pad). Example Highlight a call from the missed call list. Press 2 to select the second item in the Applications menu. Highlight the Preferences application and press the Select button. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 15 EFT DRAFT - CISCO CONFIDENTIAL Task Navigate to a submenu.

(A right arrow (>) next to the menu item indicates there is a submenu.) Select a line to use a calling feature (when line is idle). Select a line to use a calling feature (when line has one or more active calls). Example Highlight the Network Setup menu, then press 1 to open the submenu. Press the line button, then press the Forward All softkey to forward calls on that line. Press the line button twice, then press the Forward All softkey to forward calls on that line. Action Highlight the menu item and press the item number on the keypad. Or press the down arrow on the Navigation pad and then press the Select button. Press the feature (line) button. Indicators of your line selection include:

The selected line is displayed on the phone screen header.

The selected line is highlighted.

Color of the icon (on the line label) changes to blue. Press the feature (line) button twice. Indicators of your line selection include:

The selected line is displayed on the phone screen header.

The selected line is highlighted.

Color of the icon (on the line label) changes to blue. 16 OL-19963-01 EFT DRAFT - CISCO CONFIDENTIAL Your Phone Task Change the line view (while on a call). Go back to the previous screen or menu. Action Select a different line (by pressing the line feature button or by scrolling and pressing the Select button). If you are on a call, changing the line view does not end the call, but it may disappear from view. To see your current call session again, select the line the call is on. Press the Back button the softkey. or Example While on a call, press a different line button. Call session information for the newly selected line is displayed. Call session information previously displayed may disappear from view. From the Preferences menu, press softkey. or the Power-Save Mode Depending on how your system administrator sets up the phone, your phone display might go into power-save mode (the phone screen appears blank and the Select button is lit white). To turn on the phone display, press any button or pick up the handset. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 17 EFT DRAFT - CISCO CONFIDENTIAL Handset Rest Your system administrator may have mounted your phone on a wall. With a wall-mounted phone, you might need to adjust the handset rest to ensure that the receiver will not slip out of the cradle. 1 2 3 4 3 4 9 5 7 2 1 Remove handset from the cradle and pull the plastic tab from the handset rest. 2 Rotate the tab 180 degrees. 3 Hold the tab between two fingers, with the corner notches facing you. 4 Line up the tab with the slot in the cradle, and press the tab evenly into the slot. An extension protrudes from the top of the rotated tab. Return the handset to the handset rest. 18 OL-19963-01 EFT DRAFT - CISCO CONFIDENTIAL Your Phone Cisco Unified IP Phone 9951 The Cisco Unified IP Phone 9951 provides these features:

Phone connections

Footstand

Phone display viewing angle

Buttons and hardware

Phone screen

Power-save mode

Handset rest Phone Connections For your phone to work, it must be connected to the corporate IP telephony network. Your system administrator can help you connect your phone. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 19 EFT DRAFT - CISCO CONFIDENTIAL 8 9 Network Network Computer Computer 7 1 1 3 9 1 1 2 3 4 5 7 6 20 OL-19963-01 EFT DRAFT - CISCO CONFIDENTIAL Your Phone 1 DC adaptor port (DC48V) 2 AC-to-DC power supply (optional) 3 AC power wall plug (optional) 4 Network port connection

(10/100/1000 SW) with IEEE 802.3af power enabled 6 7 8 9 5 Computer port (10/100/1000 PC) connection Handset connection Analog headset connection (optional) USB port Anti-theft security lock connector (lock optional) 1 USB port 3 Speaker port for output to optional external speakers 2 Cisco Unified IP Color Key Expansion 4 Microphone port for input from optional Module connector external microphone Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 21 EFT DRAFT - CISCO CONFIDENTIAL Footstand If your phone is placed on a table or desk, connect the footstand to the back of the phone. 2 1 1 2 2 1 1 2 8 1 1 3 9 1 1 Insert the curved connectors into the lower slots. 2 Lift the footstand until the connectors snap into the upper slots. 22 OL-19963-01 EFT DRAFT - CISCO CONFIDENTIAL Your Phone Phone Display Viewing Angle The phone display viewing angle can be adjusted according to your preference. 9 1 1 3 9 1 Buttons and Hardware Your phone provides quick access to your phone lines, features, and call sessions. Use the feature buttons (on the left) to view calls on a line or access features such as speed dial or All Calls. Use the call session buttons (on the right) to perform tasks such as making a call, answering a call, or resuming a held call. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 23 EFT DRAFT - CISCO CONFIDENTIAL 1 2 3 4 5 6 7 4 7 6 4 9 1 13 12 11 10 9 8 20 19 18 17 16 15 14 24 OL-19963-01 EFT DRAFT - CISCO CONFIDENTIAL Your Phone Shows information about your phone, including directory number, call information (for example caller ID, icons for an active call or call on hold) and available softkeys. Each represents a call session and takes the default action for that session. For example, pressing the session button for a ringing call answers the call, while pressing the session button for a held call resumes the call. Color LEDs reflect the call state. LEDs can flash (blink on and off rapidly), pulse (alternately dim and brighten), or appear solid (glow without interruption).

Flashing amber Ringing call. Pressing this button answers the call.

Solid green May be a connected call or an outgoing call that is not yet connected. If the call is connected, pressing this button displays the call details or the participants of a conference call. If the call is not yet connected, pressing this button ends the call.

Pulsing green Held call. Pressing this button resumes the held call.

Solid red Shared line in-use remotely. Pressing this button allows you to barge in on the call (if Barge is enabled).

Pulsing red Shared line call put on hold remotely. Pressing this button resumes the held call. Icons next to the session buttons indicate an action for that session. For example, pressing the session button with a Missed Calls icon displays your missed calls, and pressing the session button with a Voicemail icon accesses your voice messaging system.

(The position of session buttons may be reversed with that of programmable feature buttons on phones using a locale with a right-to-left reading orientation, such as Hebrew and Arabic.) Allow you to access the softkey options displayed on your phone screen. Phone screen Session buttons Softkey buttons Back button Returns to the previous screen or menu. 1 2 3 4 5 Release button Ends a connected call or session. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 25 EFT DRAFT - CISCO CONFIDENTIAL 6 Navigation pad and Select button 7 Conference button The four-way Navigation pad allows you to scroll through menus, highlight items, and move within a text input field. The Select button (center of the Navigation pad) allows you to select a highlighted item. The Select button is lit (white) when the phone is in power-save mode. Creates a conference call. 8 Hold button Places a connected call on hold. 9 Transfer button Transfers a call. 10 Keypad 11 Speakerphone button 12 Mute button 13 Headset button 14 Volume button 15 Messages button Allows you to dial phone numbers, enter letters, and choose menu items (by entering the item number). Selects the speakerphone as the default audio path and initiates a new call, picks up an incoming call, or ends a call. During a call, the button is lit green. The speakerphone audio path does not change until a new default audio path is selected (for example, by picking up the handset). If external speakers are connected, the Speakerphone button selects them as the default audio path. Toggles the microphone on or off during a call. When the microphone is muted, the button is lit red. in the phone screen header line indicates the Selects the wired headset as the default audio path and initiates a new call, picks up an incoming call, or ends a call. During a call, the button is lit green. A headset icon headset is the default audio path. This audio path does not change until a new default audio path is selected (for example, by picking up the handset). Controls the handset, headset, and speakerphone volume (off-hook) and the ringer volume (on-hook). Silences the ringer on the phone if an incoming call is ringing. Auto-dials your voicemail system (varies by system). 26 OL-19963-01 16 Applications button 17 Contacts button 18 Phone display 19 Programmable feature buttons EFT DRAFT - CISCO CONFIDENTIAL Your Phone Opens/closes the Applications menu. Depending on how your system administrator sets up the phone, use it to access applications such as call history, preferences, and phone information. Opens/closes the Contacts menu. Depending on how your system administrator sets up the phone, use it to access personal contacts, corporate directory, or call history. Phone display that can be positioned to your preferred viewing angle. Programmable feature buttons that correspond to phone lines, speed dials, and calling features. Pressing a button for a phone line displays the active calls for that line. If you have multiple lines, you might have an All Calls feature button that displays a consolidated list of calls from all lines. Color LEDs indicate the line state:

Amber

Green

Red

(The position of programmable feature buttons may be reversed with that of session buttons on phones using a locale with a right-to-left reading orientation, such as Hebrew and Arabic.) Ringing call on this line Active or held call on this line Shared line in-use remotely 20 Handset with light strip The handset light strip lights up to indicate a ringing call (flashing red) or a new voice message (steady red). Phone Screen How your system administrator sets up the phone determines what is displayed on your phone screen. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 27 EFT DRAFT - CISCO CONFIDENTIAL Phone with Single Line Line label 1 2 Header 3 Session label (for connected call) Displays the line phone information. Displays the date and time, and information (such as phone number) about the selected line. Displays information (such as phone number and duration) about a connected call on the line. 28 OL-19963-01 EFT DRAFT - CISCO CONFIDENTIAL Your Phone 4 Session button label (for held call) 5 New Call icon 6 Softkeys Displays information (such as phone number and duration) about a held call on the line. Pressing the corresponding session button resumes the held call. Indicates you can press the corresponding session button to make a new call. Softkey options for the selected (highlighted) call only. If you select a different call (by pressing a feature button or the Navigation pad, or by answering a ringing call), the softkey options may change. Phone with Multiple Lines If you have multiple lines, it is highly recommended that the All Calls feature is enabled on your phone. All Calls allows you to view all the calls on all lines at the same time. For more information, see your system administrator. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 29 EFT DRAFT - CISCO CONFIDENTIAL 1 Primary line label 2 Header 3 4 Session label (for a connected call) Session button labels (for held calls) Displays the primary line phone information. In this example, the blue icon (for Connected Call) indicates this is the selected line. Displays the date and time, and information (such as phone number) about the selected line. Displays information (such as phone number and duration) about a connected call on the line. Display information (such as call status and duration) about held calls associated with the selected line. Calls are displayed on the right side of the phone screen in order of the oldest (at the top) to the newest. Pressing the session button next to a Held Call icon resumes the held call for that session. 30 OL-19963-01 5 New Call icon 6 Softkeys 7 Answer button label 8 Speed-dial button label 9 Nonprimary line labels 10 All Calls button label EFT DRAFT - CISCO CONFIDENTIAL Your Phone Indicates you can press the corresponding session button to make a new call. Softkey options for the selected (highlighted) call only. If you select a different call (by pressing a feature button or the Navigation pad, or by answering a ringing call), the softkey options may change. Displays if your system administrator has assigned the Answer feature to the programmable feature button. Pressing the corresponding button answers the oldest incoming call. Displays if you assigned a speed dial to the programmable feature button. Displays the nonprimary line phone information. Displays if the All Calls feature is enabled. Pressing the corresponding button displays all calls on all lines. Calls are displayed on the right side of the phone screen from the oldest (at the top) to the newest. Pressing the button once highlights (selects) the current call or first call on the list. Pressing the button twice highlights the header line, allowing you to make a new call. Using the All Calls feature is highly recommended if you have multiple lines on your phone. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 31 EFT DRAFT - CISCO CONFIDENTIAL Phone with Answer Button 1 Primary line label 2 Header 3 Session label (with Connected Call icon) Displays the primary line phone information. In this example, the blue icon (for Connected Call) indicates this is the selected line. Displays the date and time, and information (such as phone number) about the selected line. Displays information (such as call status and duration) about a connected call associated with the selected line. 32 OL-19963-01 EFT DRAFT - CISCO CONFIDENTIAL Your Phone 4 Session button labels (with Held Call icons) 5 Softkeys 6 Answer button label 7 Speed-dial button label 8 Nonprimary line labels 9 All Calls button label Display information (such as call status and duration) about held calls associated with the selected line. Calls are displayed on the right side of the phone screen from the oldest (at the top) to the newest. Pressing the session button next to a Held Call icon resumes the held call for that session. Softkey options for the selected (highlighted) call only. If you select a different call (by pressing a feature button or the Navigation pad, or by answering a ringing call), the softkey options may change. Displays if your system administrator has assigned the Answer feature to the programmable feature button. Pressing the corresponding button answers the oldest incoming call. Displays if you assigned a speed dial to the programmable feature button. Displays the nonprimary line phone information. Displays if the All Calls feature is enabled. Pressing the corresponding button displays all calls on all lines. Calls are displayed on the right side of the phone screen from the oldest (at the top) to the newest. Pressing the button once highlights (selects) the current call or first call on the list. Pressing the button twice highlights the header line, allowing you to make a new call. Using the All Calls feature is highly recommended if you have multiple lines on your phone. Phone Screen Navigation and Item Selection Task Scroll to highlight an item. Action Press the Navigation pad. Select an item by number. Select an item using the Select button. Press the corresponding number on the keypad. Press the Select button (at the center of the Navigation pad). Example Highlight a call from the missed call list. Press 2 to select the second item in the Applications menu. Highlight the Preferences application and press the Select button. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 33 EFT DRAFT - CISCO CONFIDENTIAL Task Navigate to a submenu.

(A right arrow (>) next to the menu item indicates there is a submenu.) Select a line to use a calling feature (when line is idle). Select a line to use a calling feature (when line has one or more active calls). Example Highlight the Network Setup menu, then press 1 to open the submenu. Press the line button, then press the Forward All softkey to forward calls on that line. Press the line button twice, then press the Forward All softkey to forward calls on that line. Action Highlight the menu item and press the item number on the keypad. Or press the down arrow on the Navigation pad and then press the Select button. Press the feature (line) button. Indicators of your line selection include:

The selected line is displayed on the phone screen header.

The selected line is highlighted.

Color of the icon (on the line label) changes to blue. Press the feature (line) button twice. Indicators of your line selection include:

The selected line is displayed on the phone screen header.

The selected line is highlighted.

Color of the icon (on the line label) changes to blue. 34 OL-19963-01 EFT DRAFT - CISCO CONFIDENTIAL Your Phone Task Change the line view (while on a call). Go back to the previous screen or menu. Action Select a different line (by pressing the line button or scrolling and pressing the Select button). If you are on a call, changing the line view does not end the call, but it may disappear from view. To see your current call session again, select the line the call is on. Press the Back button the softkey. or Example While on a call, press a different line button. Call session information for the newly selected line is displayed. Call session information previously displayed may disappear from view. From the Preferences menu, press softkey. or the Power-Save Mode Depending on how your system administrator sets up the phone, your phone display might go into power-save mode (the phone screen appears blank and the Select button is lit white). To turn on the phone display, press any button or pick up the handset. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 35 EFT DRAFT - CISCO CONFIDENTIAL Handset Rest Your system administrator may have mounted your phone on a wall. With a wall-mounted phone, you might need to adjust the handset rest to ensure that the receiver will not slip out of the cradle. 1 2 3 4 3 4 9 5 7 2 1 Remove handset from the cradle and pull the plastic tab from the handset rest. 2 Rotate the tab 180 degrees. 3 Hold the tab between two fingers, with the corner notches facing you. 4 Line up the tab with the slot in the cradle, and press the tab evenly into the slot. An extension protrudes from the top of the rotated tab. Return the handset to the handset rest. 36 OL-19963-01 EFT DRAFT - CISCO CONFIDENTIAL Your Phone Cisco Unified IP Phone 9971 The Cisco Unified IP Phone 9971 provides these features:

Phone connections

Footstand

Phone display viewing angle

Buttons and hardware

Phone screen

Power-save mode

Phone display cleaning

Handset rest Phone Connections For your phone to work, it must be connected to the corporate IP telephony network. Your system administrator can help you connect your phone. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 37 EFT DRAFT - CISCO CONFIDENTIAL 8 9 Network Network Computer Computer 7 1 1 3 9 1 1 2 3 4 5 7 6 38 OL-19963-01 EFT DRAFT - CISCO CONFIDENTIAL Your Phone 1 DC adaptor port (DC48V) 2 AC-to-DC power supply (optional for the network port connection but required for a wifi connection) 3 AC power wall plug (optional) 4 Network port connection

(10/100/1000 SW) with IEEE 802.3af and IEEE 802.3at power enabled 5 Computer port (10/100/1000 PC) 6 7 8 9 connection Handset connection Analog headset connection (optional) USB port Anti-theft security lock connector (lock optional) 1 USB port 3 Speaker port for output to optional external speakers 2 Cisco Unified IP Color Key Expansion 4 Microphone port for input from optional Module connector external microphone Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 39 EFT DRAFT - CISCO CONFIDENTIAL Wireless Connection Your phone can be connected to a wireless network using 802.11a or 802.11b/g, but the connection must be set up by your system administrator. For more information, see your system administrator. Footstand If your phone is placed on a table or desk, connect the footstand to the back of the phone. 2 1 1 2 2 1 1 2 8 1 1 3 9 1 1 Insert the curved connectors into the lower slots. 2 Lift the footstand until the connectors snap into the upper slots. 40 OL-19963-01 EFT DRAFT - CISCO CONFIDENTIAL Your Phone Phone Display Viewing Angle The phone display viewing angle can be adjusted according to your preference. 9 1 1 3 9 1 Buttons and Hardware Your phone provides quick access to your phone lines, features, and call sessions. Use the feature buttons (on the left) to view calls on a line or access features such as speed dial or All Calls. Use the call session buttons (on the right) to perform tasks such as making a call, answering a call, or resuming a held call. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 41 EFT DRAFT - CISCO CONFIDENTIAL 1 2 3 4 5 6 5 7 6 4 9 1 12 11 10 9 8 7 19 18 17 16 15 14 13 42 OL-19963-01 EFT DRAFT - CISCO CONFIDENTIAL Your Phone Shows information about your phone, including directory number, call information (for example caller ID, icons for an active call or call on hold) and available softkeys. Phone screen items, such as menu options and softkeys, are touch-sensitive. Each represents a call session and takes the default action for that session. For example, pressing the session button for a ringing call answers the call, while pressing the session button for a held call resumes the call. Color LEDs reflect the call state. LEDs can flash (blink on and off rapidly), pulse (alternately dim and brighten), or appear solid (glow without interruption).

Flashing amber Ringing call. Pressing this button answers the call.

Solid green May be a connected call or an outgoing call that is not yet connected. If the call is connected, pressing this button displays the call details or the participants of a conference call. If the call is not yet connected, pressing this button ends the call.

Pulsing green Held call. Pressing this button resumes the held call.

Solid red Shared line in-use remotely. Pressing this button allows you to barge in on the call (if Barge is enabled).

Pulsing red Shared line call put on hold remotely. Pressing this button resumes the held call. Icons next to the session buttons indicate an action for that session. For example, pressing the session button with a Missed Calls icon displays your missed calls, and pressing the session button with a Voicemail icon accesses your voice messaging system.

(The position of session buttons may be reversed with that of programmable feature buttons on phones using a locale with a right-to-left reading orientation, such as Hebrew and Arabic.) Returns to the previous screen or menu. 1 Phone screen 2 Session buttons 3 Back button 4 Release button Ends a connected call or session. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 43

EFT DRAFT - CISCO CONFIDENTIAL 5 Navigation pad and Select button 6 Conference button The four-way Navigation pad allows you to scroll through menus, highlight items, and move within a text input field. The Select button (center of the Navigation pad) allows you to select a highlighted item, disable the phone screen for cleaning, or enable the phone screen if it is in power-save mode. The Select button is lit (white) when the phone is in power-save mode. Creates a conference call. 7 Hold button Places a connected call on hold. 8 Transfer button Transfers a call. 9 Keypad 10 Speakerphone button 11 Mute button 12 Headset button 13 Volume button 14 Messages button Allows you to dial phone numbers, enter letters, and choose menu items (by entering the item number). Selects the speakerphone as the default audio path and initiates a new call, picks up an incoming call, or ends a call. During a call, the button is lit green. The speakerphone audio path does not change until a new default audio path is selected (for example, by picking up the handset). If external speakers are connected, the Speakerphone button selects them as the default audio path. Toggles the microphone on or off during a call. When the microphone is muted, the button is lit red. in the phone screen header line indicates the Selects the wired headset as the default audio path and initiates a new call, picks up an incoming call, or ends a call. During a call, the button is lit green. A headset icon headset is the default audio path. This audio path does not change until a new default audio path is selected (for example, by picking up the handset). Controls the handset, headset, and speakerphone volume (off-hook) and the ringer volume (on-hook). Silences the ringer on the phone if an incoming call is ringing. Auto-dials your voicemail system (varies by system). 44 OL-19963-01 15 Applications button 16 Contacts button 17 Phone display 18 Programmable feature buttons EFT DRAFT - CISCO CONFIDENTIAL Your Phone Opens/closes the Applications menu. Depending on how your system administrator sets up the phone, use it to access applications such as call history, preferences, and phone information. Opens/closes the Contacts menu. Depending on how your system administrator sets up the phone, use it to access personal directory, corporate directory, or call history. Phone display that can be positioned to your preferred viewing angle. Programmable feature buttons that correspond to phone lines, speed dials, and calling features. Pressing a button for a phone line displays the active calls for that line. If you have multiple lines, you might have an All Calls feature button that displays a consolidated list of calls from all lines. Color LEDs indicate the line state:

Amber

Green

Red

(The position of programmable feature buttons may be reversed with that of session buttons on phones using a locale with a right-to-left reading orientation, such as Hebrew and Arabic.) Ringing call on this line Active or held call on this line Shared line in-use remotely 19 Handset with light strip The handset light strip lights up to indicate a ringing call (flashing red) or a new voice message (steady red). Phone Screen How your system administrator sets up the phone determines what is displayed on your phone screen. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 45 EFT DRAFT - CISCO CONFIDENTIAL Phone with Single Line 1 Header 2 3 Primary line label Session labels 4 New Call icon 5 Softkeys Displays the date and time, and information (such as phone number) about the selected line. Displays the primary line phone information. Display information (such as call status and duration) about active calls associated with the selected line. Calls are displayed in order of the oldest (at the top) to the newest. A touch-sensitive icon you can press to make a new call. Touch-sensitive softkey options for the selected (highlighted) call only. If you select a different call (by pressing a feature button or the Navigation pad, or by answering a ringing call), the softkey options may change. 46 OL-19963-01 EFT DRAFT - CISCO CONFIDENTIAL Your Phone Phone with Multiple Lines If you have multiple lines, it is highly recommended that the All Calls feature is enabled on your phone. All Calls allows you to view all the calls on all lines at the same time. For more information, see your system administrator. 1 Header 2 3 Session button label (for a connected call) Session button labels (for held calls) 4 New Call icon Displays the date and time, and information (such as phone number) about the selected line. Displays information (such as call status and duration) about a connected call on the selected line. Display information (such as call status and duration) about held calls associated with the selected line. Calls are displayed on the right side of the phone screen from the oldest (at the top) to the newest. Pressing the session button next to a Held Call icon resumes the held call for that session. A touch-sensitive icon you can press to make a new call. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 47 EFT DRAFT - CISCO CONFIDENTIAL 5 Softkeys 6 Speed-dial button label 7 Nonprimary line labels 8 All Calls button label 9 Primary line label Touch-sensitive softkey options for the selected (highlighted) call only. If you select a different call (by pressing a feature button or the Navigation pad, or by answering a ringing call), the softkey options may change. Displays if you assigned a speed dial to the programmable feature button. Display nonprimary line phone information. Displays if the All Calls feature is enabled. Pressing this label or corresponding button displays all calls on all lines. Calls are displayed on the right side of the phone screen from the oldest (at the top) to the newest. Pressing the button once highlights (selects) the current call or first call on the list. Pressing the button twice highlights the header line, allowing you to make a new call. Using the All Calls feature is highly recommended if you have multiple lines on your phone. Displays the primary line phone information. In this example, the blue icon (for Connected Call) indicates this is the selected line. 48 OL-19963-01 EFT DRAFT - CISCO CONFIDENTIAL Your Phone Phone with Answer Button 1 Header Session button label (for connected call) Session button labels (for held calls) Display information (such as call status and duration) Displays the date and time, and information (such as phone number) about the selected line. Displays information (such as call status and duration) about a connected call on the selected line. 2 3 Softkeys 4 5 Answer button label 6 Speed-dial button label about held calls associated with the selected line. Calls are displayed on the right side of the phone screen from the oldest (at the top) to the newest. Pressing the session button next to a Held Call icon resumes the held call for that session. Touch-sensitive softkey options. Displays if your system administrator has assigned the Answer feature to the programmable feature button. Pressing this label or the corresponding button answers the oldest incoming call. Displays if you assigned a speed dial to the programmable feature button. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 49 EFT DRAFT - CISCO CONFIDENTIAL 7 Nonprimary line labels 8 All Calls button label 9 Primary line label Displays the nonprimary line phone information. Displays if the All Calls feature is enabled. Pressing this label or corresponding button displays all calls on all lines. Calls are displayed on the right side of the phone screen from the oldest (at the top) to the newest. Pressing the button once highlights (selects) the current call or first call on the list. Pressing the button twice highlights the header line, allowing you to make a new call. Using the All Calls feature is highly recommended if you have multiple lines on your phone. Displays the primary line phone information. In this example, the blue icon (for Connected Call) indicates this is the selected line. Phone Screen Navigation and Item Selection Task Scroll to highlight an item. Action Press the Navigation pad. Example Highlight a call from the missed call list. Flick scroll to display the next page of the placed calls list. Scroll to a different page (of a listing) by touch. Select a touch-sensitive item

(press once). Select a touch-sensitive item to perform the default action

(double-tap). Select an item by number. Select an item using the Select button. Quickly press and drag your finger on the list in the direction you wish the page to move (flick scroll). Press the item on the phone screen. Double-tap an item in a listing. Double-tap a call history item to Press the Preferences application to open it. dial the number. Press the corresponding number on the keypad. Press the Select button (at the center of the Navigation pad). Press 2 to select the second item in the Applications menu. Highlight the Preferences application and press the Select button. 50 OL-19963-01 EFT DRAFT - CISCO CONFIDENTIAL Your Phone Task Navigate to a submenu.

(A right arrow (>) next to the menu item indicates there is a submenu.) Select a line to use a calling feature (when line is idle). Select a line to use a calling feature (when line has one or more active calls). Change the line view (while on a call). Go back to the previous screen or menu. Action Highlight the menu item and press the item number on the keypad. Or press the down arrow on the Navigation pad and then press the Select button. Press the line label. Indicators of your line selection include:

The selected line is displayed on the phone screen header.

The selected line is highlighted.

Color of the icon (on the line label) changes to blue. Double-tap the line label. Indicators of your line selection include:

The selected line is displayed on the phone screen header.

The selected line is highlighted.

Color of the icon (on the line label) changes to blue. Select a different line by double-tapping the label for the other line. If you are on a call, changing the line view does not end the call, but it may disappear from view. To see your current call session again, select the line the call is on. Press the Back button the softkey. or Example Highlight the Network Setup menu, then press 1 to open the submenu. Press the line label, then press the Forward All softkey to forward calls on that line. Double-tap the line label, then press the Forward All softkey to forward calls on that line. While on a call, double-tap the label for the line. Call session information for the newly selected line is displayed. Call session information previously displayed may disappear from view. From the Preferences menu, press softkey. or the Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 51 EFT DRAFT - CISCO CONFIDENTIAL Power-Save Mode Depending on how your system administrator sets up the phone, your phone display might go into power-save mode (the phone screen appears blank and the Select button is lit white). To turn on the phone display, press any button, touch the blank phone screen, or pick up the handset. Phone Display Cleaning Before cleaning the phone display, disable the phone screen by pressing the Select button until you see the message Touchscreen Disabled. To enable the phone screen again after cleaning, press the Select button until you see the message Touchscreen Enabled. Caution Use only a soft, dry cloth to wipe the phone display. Do not use any liquids or powders on the phone, as they can contaminate phone components and cause failures. Handset Rest Your system administrator may have mounted your phone on a wall. With a wall-mounted phone, you might need to adjust the handset rest to ensure that the receiver will not slip out of the cradle. 52 OL-19963-01 EFT DRAFT - CISCO CONFIDENTIAL Your Phone 1 2 3 4 3 4 9 5 7 2 1 Remove handset from the cradle and pull the plastic tab from the handset rest. 2 Rotate the tab 180 degrees. 3 Hold the tab between two fingers, with the corner notches facing you. 4 Line up the tab with the slot in the cradle, and press the tab evenly into the slot. An extension protrudes from the top of the rotated tab. Return the handset to the handset rest. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 53 EFT DRAFT - CISCO CONFIDENTIAL 54 OL-19963-01 EFT DRAFT - CISCO CONFIDENTIAL Applications August 21, 2009 Phone Applications Phone applications allow you to access the following:

Call History

Preferences

Accessories

Running Applications

Phone Information

Administrator Settings (For system administrators only.) Call History Call History allows you to view information on the last 150 calls on your phone. An icon displays indicating the type of call:

Received

Placed

Missed The caller ID is displayed with the call icon. If the caller ID is unavailable, then the phone number is displayed. If the phone number is unavailable, then Unknown is displayed. All Call History items are integrated into one list and are ordered by time (latest to oldest). There is a 150 call limit per phone and not per line. For example, if a phone has multiple lines, the 150 call limit applies to all lines combined. You can sort the Call History list by all lines, each line, or by missed calls. You can sort the call history for each line by selecting the individual line for which you want to see the call history for, or select the AllCalls softkey button to see the merged history for all lines. You can also dial a number directly from the Call History list. A + symbol on entries in call history, redial, or call directory indicates that your phone is set up to list international calls. For more information, see your system administrator. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 55 EFT DRAFT - CISCO CONFIDENTIAL View Call History 1. Press the Applications button 2. Select Call History. (Use the Navigation pad and Select button to scroll and select.)

. The phone screen displays the call history with an icon associated for each type of call. 3. Press the Exit softkey to return to the Applications screen. View Call Record Details 1. Press the Applications button 2. Select Call History. (Use the Navigation pad and Select button to scroll and select.)

. The phone screen displays the call history with an icon associated for each type of call. 3. Select a call record and press the Details softkey (you may need to press More softkey first). The phone screen displays the time stamp, duration of the call, callers name, callers directory number and his alternate number. 4. Press the softkey to return to the Call History screen. 5. Press the Exit softkey to return to the Applications screen. Filter Call History 1. Press the Applications button 2. Select Call History. (Use the Navigation pad and Select button to scroll and select.) 3. Press the Missed Calls softkey. The Call History screen displays only the missed calls on the selected line. 4. To view all calls in the Call History screen, press the All Calls softkey. 5. Press the Exit softkey to return to the Applications screen. Dial From Call History 1. Press the Applications button 2. Select Call History. (Use the Navigation pad and Select button to scroll and select.) 3. From the Call History screen, highlight the call you want to dial and do one of the following:

. Press the Call softkey. Pick up the handset. Double-tap on the number on the phone screen. Press the Select button. Press the Speakerphone button or Headset button

. 56 OL-19963-01 EFT DRAFT - CISCO CONFIDENTIAL Applications

. Edit Number From Call History 1. Press the Applications button 2. Select Call History. (Use the Navigation pad and Select button to scroll and select.) 3. Highlight the call you want to edit. 4. Press the EditDial softkey. (You may need to press More softkey first.) 5. Press the right or left arrow on the Navigation bar to move the cursor to the desired location. 6. Press the 7. Press the Call softkey to dial the new edited number. 8. Press the softkey to delete numbers on the left of the cursor. softkey to return to the Call History screen. Clear Call History 1. Press the Applications button 2. Select Call History. (Use the Navigation pad and Select button to scroll and select.) 3. Press the Clear List softkey to clear the entire call history on the phone. 4. Press the Delete softkey to delete the call history on the phone, or press the Cancel softkey to go

. back to the Call History screen. 5. Press the Exit softkey to return to Applications screen. Delete Call Record From Call History 1. Press the Applications button 2. Select Call History. (Use the Navigation pad and Select button to scroll and select.) 3. Highlight the call record you want to delete. 4. Press the Delete softkey to delete the number from Call History. (You may need to press More

. softkey first.) 5. Press the Delete softkey to delete the number, or press the Cancel softkey to go back to the Call History screen. 6. Press the Exit softkey to return to Applications screen. Preferences Preferences allows you to set user preferences for the following items:

Ringtone

Wallpaper

Brightness Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 57 EFT DRAFT - CISCO CONFIDENTIAL

Bluetooth Ringtones You can customize how your phone indicates an incoming call. You can also adjust the ringer volume for your phone. Change Ringtone for a Line

. 1. Press the Applications button 2. Select Preferences. (Use the Navigation pad and Select button to scroll and select.) 3. Select Ringtone. 4. Highlight a ringtone. 5. Press the Play softkey to play the sample ringtone. 6. Press the Set softkey to apply the ringtone. 7. Press the softkey to return to the Preferences screen. Wallpaper You can change the default image that appears on your phone screen with wallpapers that are provided with the phone, or with your own custom wallpaper. For more information about adding your own custom wallpaper to the phone, see your system administrator. Change Wallpaper

. 1. Press the Applications button 2. Select Preferences. (Use the Navigation pad and Select button to scroll and select.) 3. Select Wallpaper and select a wallpaper option. 4. Press the Preview softkey to see the wallpaper on your phone screen. 5. Press the Set softkey to apply the wallpaper to the phone. Brightness You can adjust your phone screen brightness level. Adjust the Brightness 1. Press the Applications button 2. Select Preferences. (Use the Navigation pad and Select button to scroll and select.)

. 58 OL-19963-01 EFT DRAFT - CISCO CONFIDENTIAL Applications 3. Select Brightness. To increase brightness, press the right arrow on the Navigation pad. To decrease brightness, press the left arrow on the Navigation pad. 4. Press the Save softkey to set the brightness, or press the Cancel softkey to exit. Bluetooth If your system administrator has set up the Bluetooth feature for your phone, you can turn it on and off from your phone. Turn On Bluetooth

(For the Cisco Unified IP Phone 9951 and 9971 only.) 1. Press the Applications button 2. Select Preferences. (Use the Navigation pad and Select button to scroll and select.) 3. Select Bluetooth. 4. Press the On softkey. The Bluetooth icon appears on the phone screen header. To add a Bluetooth accessory from this screen, select Bluetooth again and press the Add Accessory softkey. Turn Off Bluetooth

(For the Cisco Unified IP Phone 9951 and 9971 only.) 1. Press the Applications button 2. Select Preferences. (Use the Navigation pad and Select button to scroll and select.) 3. Select Bluetooth. 4. Press the Off softkey. The Bluetooth icon disappears from the phone screen header. Accessories You can connect a external hardware to your phone using either the headjack, Bluetooth, or USB. The accessory list, by default, contains analog headset which can be set up to enable wideband on it. View Accessories List 1. Press the Applications button 2. Select Accessories. (Use the Navigation pad and Select button to scroll and select.)

. A list of phone accessories is displayed. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 59 EFT DRAFT - CISCO CONFIDENTIAL 3. Press the Exit to return to the Applications screen. View Accessory Details 1. Press the Applications button 2. Select Accessories. (Use the Navigation pad and Select button to scroll and select.)

. A list of phone accessories is displayed. 3. Select an accessory from list and press the Details softkey. The phone screen displays the details of selected accessory. The information displayed on the phone screen depends on the accessory selected. Most of the accessories provide these details:

Device Name Hostname Device Type Device Service Firmware Version Paired Status (for Bluetooth devices) Connected Status Configured Status 4. Press the Setup softkey to configure the selected accessory for your phone. 5. Press the Exit softkey to return to the Applications screen. Set Up Wideband for Analog Headset 1. Press the Applications button 2. Select Accessories. (Use the Navigation pad and Select button to scroll and select.)

. A list of phone accessories is displayed. 3. Select Analog Headset and press Setup softkey. The phone screen displays the wideband status for the analog headset. 4. Press the Turn On softkey to enable wideband for the analog headset. 5. Press Turn Off softkey to disable wideband for the analog headset. 6. Press the softkey to return to the Accessories screen. Add Bluetooth Accessory

(For the Cisco Unified IP Phone 9951 and 9971 only.) 60 OL-19963-01 EFT DRAFT - CISCO CONFIDENTIAL Applications Before You Begin Before you add a Bluetooth accessory, it must be discoverable by the phone. Look for a flashing LED on a Bluetooth accessory as an indication that it is discoverable. For more information, see the documentation from the Bluetooth accessory manufacturer. 1. Press the Applications button 2. Select Accessories. (Use the Navigation pad and Select button to scroll and select.) 3. Select Add Bluetooth Accessory. The phone searches for discoverable accessories that are supported. When an accessory is found, it is added to the list in the Adding Bluetooth Accessory screen. 4. Select the accessory and press the Connect softkey. 5. The phone automatically attempts to connect the accessory using a Bluetooth device PIN of 0000. If your accessory requires a different PIN and the Adding PIN screen appears, enter the PIN for your accessory. 6. When the connection is completed, the Bluetooth active icon appears on the phone screen header and a checkmark appears next to the connected accessory. Delete Bluetooth Accessory

(For the Cisco Unified IP Phone 9951 and 9971 only.) 1. Press the Applications button 2. Select Accessories. (Use the Navigation pad and Select button to scroll and select.) 3. Select a Bluetooth accessory and press the Delete softkey. The Bluetooth accessory will be disconnected (if it was connected) and removed from the Accessories list. Connect Bluetooth Accessory

(For the Cisco Unified IP Phone 9951 and 9971 only.) Before You Begin Before you can connect a Bluetooth accessory, it must be already added as an accessory to the phone. 1. Press the Applications button 2. Select Accessories. (Use the Navigation pad and Select button to scroll and select.) 3. Select a Bluetooth accessory and press the Connect softkey. When the connection is completed, the Bluetooth active icon header and a checkmark appears next to the connected accessory. appears on the phone screen Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 61 EFT DRAFT - CISCO CONFIDENTIAL Disconnect Bluetooth Accessory

(For the Cisco Unified IP Phone 9951 and 9971 only.) 1. Press the Applications button 2. Select Accessories. (Use the Navigation pad and Select button to scroll and select.) 3. Select a Bluetooth accessory and then press the Disconnect softkey. Running Applications You can view the applications that are running on your phone, including those that are not under Applications menu: for example, Directories. View Running Applications 1. Press the Applications button 2. Select Running Applications. (Use the Navigation pad and Select button to scroll and select.)

. The phone displays a list of applications running on the phone including those that are not under Application menu. 3. Press Exit softkey to return to the Applications screen. Switch to a Running Application 1. Press the Applications button

. 2. Select Running Applications. (Use the Navigation pad and Select button to scroll and select.) 3. Choose a running application and press the Switch To softkey to open and use the selected application. 4. Press the Exit softkey to close the application. Close Running Application 1. Press the Applications button 2. Select Running Applications. (Use the Navigation pad and Select button to scroll and select.) 3. Select a running application and press the Close App softkey to close the application. Press Close softkey to close the application without saving the changes. Press Cancel softkey to cancel the close application operations. 4. Press the Exit softkey to return back to the Applications screen. 62 OL-19963-01 EFT DRAFT - CISCO CONFIDENTIAL Applications Phone Information Phone Information allows you to view this model information for your phone:

Model Number

IP Address

Host Name

Active Load

Last Upgrade

Active Server

Stand-by-Server View Phone Information 1. Press the Applications button 2. Select Phone Information. (Use the Navigation pad and Select button to scroll and select.) 3. Press the Exit softkey to return back to the Applications screen. Administrator Settings For information on accessing and changing the Administrator Settings, see your system administrator. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 63 EFT DRAFT - CISCO CONFIDENTIAL 64 OL-19963-01 EFT DRAFT - CISCO CONFIDENTIAL Contacts Revised: August 21, 2009 Phone Contacts The Cisco Unified IP Phone 8961, 9951, and 9971 provide you with access to corporate and personal contacts using these directories:

Corporate Directory

Personal Directory You may see other directories listed in Contacts. For more information, see your system administrator. Corporate Directory The corporate directory contains corporate contacts that you can access on your phone. Your system administrator sets up and maintains the directory. You can dial calls from your corporate directory:

When you are not on another call.

When you are on another call. Search for and Dial a Contact 1. Press the Contacts button

. 2. Select Corporate Directory. (Use the Navigation pad and Select button to scroll and select.) 3. Select one or all of these search criteria to search for a co-worker:

First Name Last Name 4. Enter the search criteria information, press the Submit softkey, and select a contact. 5. To dial, perform any of these actions:

Press the Dial softkey. Press the Select button. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 65 EFT DRAFT - CISCO CONFIDENTIAL From the keypad, press the number that is displayed in the upper right-hand corner of the contact label. Press the Speakerphone button Press the Headset button Pick up the handset. Search for and Dial a Contact While on a Call 1. Press the Contacts button 2. Select Corporate Directory. (Use the Navigation pad and Select button to scroll and select.) 3. Select one or both of these search criteria to search for a co-worker:

. First Name Last Name 4. Enter the search criteria information and press the Search softkey. 5. Press the Dial softkey. The first call gets automatically put on hold while the second call gets dialed. Personal Directory The personal directory contains a list of your personal contacts. You can assign fast-dial codes to your personal directory entries for fast-dialing. There are two ways you can set up and maintain your personal directory:

PhoneUsing your phone, you can:

Set up and use Personal Directory Assign and use fast-dial codes

User Options Web PagesUsing User Options web pages, you can also set up and use your personal directory. Related Topics User Options, page 99 Personal Directory Options From your phone, you can use personal directory options to:

Sign in and out

Add an entry

Search for an entry 66 OL-19963-01 EFT DRAFT - CISCO CONFIDENTIAL Contacts

Dial a number

Delete an entry

Edit an entry Sign In and Out of Personal Directory 1. Press the Contacts button 2. Select Personal Directory. (Use the Navigation pad and Select button to scroll and select.) 3. Enter your user ID and PIN (provided by your system administrator), then press the Submit

. softkey. 4. Select Log Out. 5. Press the Select softkey. 6. Press the OK softkey to sign out. You are automatically logged out after a certain amount of time. This time limit can vary. For more information, see your system administrator. Add a Personal Directory Entry

. 1. Press the Contacts button 2. Sign in to Personal Directory. 3. Select Personal Address Book; the Search for an entry screen displays. 4. Press the Submit softkey. 5. Press the New softkey (you may need to press the More softkey first). 6. Enter the nickname information (you can also enter a name). 7. Press the Phones softkey and enter the phone numbers. Include any required access codes such as a 9 or 1. 8. Press the Submit softkey to add the entry to your personal directory. Search for an Entry in Personal Directory 1. Press the Contacts button 2. Sign in to Personal Directory. 3. Select Personal Address Book. 4. Select one, all, or none of these criteria to search for an entry:

. Last Name First Name Nickname Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 67 EFT DRAFT - CISCO CONFIDENTIAL 5. Enter the search criteria information, then press the Submit softkey. The name displays. Dial a Number from Personal Directory

. 1. Press the Contacts button 2. Sign in to Personal Directory. 3. Select Personal Address Book and search for an entry. 4. Select the personal address book entry that you want to dial. 5. Press the Dial softkey. Delete a Personal Directory Entry

. 1. Press the Contacts button 2. Sign in to Personal Directory. 3. Select Personal Address Book and search for an entry. 4. Press the Select softkey. 5. Press the Edit softkey. 6. Press the Delete softkey (you may need to press the More softkey first). 7. Press the OK softkey to confirm the deletion. Edit a Personal Directory Entry 1. Press the Contacts button 2. Sign in to Personal Directory. 3. Select Personal Address Book and search for an entry. 4. Press the Select softkey. 5. Press the Edit softkey. 6. Modify the entry information. 7. Press the Phones softkey to modify a phone number. 8. Press the Update softkey. Fast-Dial Codes with Personal Directory Using the phone, you can:

Assign a fast-dial code to a Personal Directory entry

Place a call using a fast-dial code

Delete a fast-dial code 68 OL-19963-01

EFT DRAFT - CISCO CONFIDENTIAL Contacts Assign a Fast-Dial Code to a Personal Directory Entry

. 1. Press the Contacts button 2. Sign in to Personal Directory. (Use the Navigation pad and Select button to scroll and select.) 3. Select Personal Address Book. 4. Enter the name information and press the Submit softkey. 5. Press the Select softkey, then press the FastDial softkey. 6. Select a number and press the Select softkey. 7. Scroll to an unassigned fast-dial index (you may have to press the Next softkey to get to more fast-dial indexes). 8. Press the Select softkey. Place a Call Using a Fast-Dial Code 1. Press the Contacts button 2. Sign in to Personal Directory. 3. Select Personal Fast Dials and scroll to a fast-dial code (you may have to press the Next softkey

. to get to more fast-dial codes). 4. Select the fast-dial code you want to dial and press the Dial softkey. Delete a Fast-Dial Code 1. Press the Contacts button 2. Sign in to Personal Directory. 3. Select Personal Fast Dials and search for a fast-dial code. 4. Select the fast-dial code that you want to delete and press the Remove softkey (you may need to

. press the More softkey first). 5. Select the index to delete. 6. Press the Remove softkey. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 69 EFT DRAFT - CISCO CONFIDENTIAL 70 OL-19963-01 EFT DRAFT - CISCO CONFIDENTIAL Messages Voice Messages Voice messages are stored on your voicemail system. Your company determines the voicemail system your phone uses. You can:

Personalize your voicemail

Check for voice messages

Listen to voice messages Personalize Your Voicemail Press the Messages button

, then follow the voice prompts. Check for Voice Messages Check for voice messages in any of these ways:

Look for a solid red light on your handset. You can set up the visual message waiting lamp using your User Options Web pages.

Look for a Message icon on a line label. The red background indicates that there are new voice messages. When you select a line with a Message icon, a Voicemail icon the phone screen. Depending on your voicemail system, you might see a count of your new voice messages on the Message icon If there are more than 99 new voice messages, the message count is replaced by a plus (+) sign. If call forwarding is set up on a line that has new voice messages, the Call Forward icon replaces the Message icon on the line label. displays on the right side of and Voicemail icon

Listen for a stutter tone from your handset, headset, or speakerphone when you place a call. The stutter tone is line-specific. You hear it only when using the line that has new voice messages. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 71 EFT DRAFT - CISCO CONFIDENTIAL You can set up audible message waiting using your User Options Web pages. Related Topics

Change the Audible Voice Message Indicator Setting Per Line, page 102

Change the Voice Message Indicator Setting Per Line, page 101 Listen to Voice Messages 1. To listen to voice messages, do one of the following:

Press the Messages button

Select a line on which there is a Message icon

. Then:

Press the Session button next to the Voicemail icon on the right side of the phone screen. Or, press the touch-sensitive Voicemail icon

. (Cisco Unified IP Phone 9971 only.) 2. Follow the prompts to listen to your voice messages. After you listen to your new voice messages, the message indicators are updated on the phone screen. If there are no new voice messages, the Message icon is removed from the line label, and the Voicemail icon is removed from the right side of the phone screen. 72 OL-19963-01 EFT DRAFT - CISCO CONFIDENTIAL Calling Features Revised: August 21, 2009 Feature Buttons and Softkeys Depending upon how your system administrator sets up your phone, some features included in this guide might not be available to you. This table provides information about some of the features that are available on softkeys, some that are available on dedicated feature buttons, and some that are set up by your system administrator on programmable feature buttons. Feature Name All Calls Answer Call Back Call Forward All Call Park Call Park Line Status Call Pickup Call Pickup Line Status Conference Divert Group Pickup Hold Hunt Groups Intercom Dedicated Feature Button X X Programmable Feature Button X X X X X X X X X Softkey X X X X X X X Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 73 EFT DRAFT - CISCO CONFIDENTIAL Feature Name Malicious Call Identification

(MCID) Meet Me Mobile Connect Mute Other Pickup Privacy Redial Speed Dial Speed Dial Line Status Transfer Quality Reporting Tool (QRT) Dedicated Feature Button Programmable Feature Button X Softkey X X X X X X X X X X X X X All Calls All Calls allows you to view a list, sorted in chronological order (oldest first), of all active calls on all of your phone lines. This feature is recommended for users who have multiple lines and/or share lines with other users. With the All Calls view:

All active calls are displayed on one place, making it easy to view and interact with calls on any line.

When you go offhook, your primary line is used to dial and redial, which helps prevent inadvertent use of a shared line for dialing.

You can press the flashing amber session button to answer a ringing call on any line; you do not need to first select the line with the ringing call before answering it. Your system administrator sets up the All Calls button depending on your call-handling needs and work environment. View All Calls on Your Phone Press the All Calls button. All active calls from all the lines on your phone are displayed in chronological order, oldest to newest. 74 OL-19963-01 EFT DRAFT - CISCO CONFIDENTIAL Calling Features Answer Answer allows you to answer the oldest call that is available on all line appearances on your phone, including Hold Reversion and Park Reversion calls that are in an altering state. Your system administrator sets up the Answer button depending on your call-handling needs and work environment. This feature is typically set up for users who have multiple lines. Answer Your Oldest Call First To answer the oldest incoming call first, press the Answer button. Auto Answer Auto Answer prompts your phone to automatically answer incoming calls after one ring. Your system administrator sets up Auto Answer to work with either your speakerphone or headset. Auto Answer with Your Headset If Auto Answer with Headset is active and configured, the Headset button the headset is active in a call. This happens if Auto answer with headset is active and configure. Otherwise, calls ring normally and you must manually answer them. To keep the Headset button illuminated, use buttons and softkeys (instead of the Headset button) to place and end calls. Your administrator has to set headset as the default audio path for auto answer. is illuminated, when Auto Answer with Your Speakerphone Keep the handset in the cradle and the Headset button you must manually answer them. unlit. Otherwise, calls ring normally and Barge The barge feature allows you to add yourself to non-private calls on a shared line. You can convert the call into a standard conference and add new participants. Add Yourself to a Call on a Shared Line Press the red line button for the shared line. You are added to the call. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 75 EFT DRAFT - CISCO CONFIDENTIAL Call Back Call Back allows you to receive an audio and visual notification on your phone when a busy or unavailable party becomes available. Call Back, which is available as a softkey, may also be available as a feature button. See your system administrator for additional information. Set Up a Call Back Notification 1. Press the CallBack softkey while listening to the busy tone or ring sound. A confirmation screen displays on the phone. 2. Press the Exit softkey to return to the home screen, if desired. Your phone alerts you when the line is free. 3. Press the Dial softkey to place the call again, if desired. Call Forward All Call Forward All allows you to forward calls from any line on your phone to another number. You can set up Call Forward All directly on your phone for any line. To set up Call Forward All remotely, go to your User Options web pages. There are two types of call forwarding features that your system administrator might set up on your phone:

Unconditional call forwarding (Call Forward All)Applies to all calls that you receive.

Conditional call forwarding (Call Forward No Answer, Call Forward Busy, Call Forward No Coverage)Applies to certain calls that you receive, according to conditions, and is accessible only from your User Options web pages. When forwarding calls from your phone:

Enter the call forward target number exactly as you would dial it from your phone. For example, enter an access code or the area code, if necessary.

Call forwarding is phone-line specific. If a call reaches you on a line where call forwarding is not enabled, the call will ring as usual.

Your system administrator can set up other call forward options that:

Allow calls placed from the call forward target number to your phone to ring through, rather than be forwarded. Prevent you from creating a call forward loop or exceeding the maximum number of links in a call forwarding chain. 76 OL-19963-01 EFT DRAFT - CISCO CONFIDENTIAL Calling Features Related Topics Set Up Call Forwarding Per Line, page 101 Forward Calls on Your Phone 1. On any idle line from which you want to forward your calls, press the Forward All softkey. 2. Enter a phone number, or select an entry from the Call History list. (Depending on how your voicemail system is set up, you may be able to press the Messages button to voicemail.) Visual confirmation displays for a few seconds to confirm the number to which your calls will be forwarded. to forward all calls 3. To verify that your calls are forwarded, look for:

A Forward All icon in the line label. The forwarding information in the header. 4. To cancel call forwarding, press the Forward Off softkey. To set up conditional call forwarding, go to your User Options Web pages. Call Park Call Park allows you to park (temporarily store) a call you receive on your phone, and which you can then retrieve from another phone (for example, a phone at a co-workers desk or in a conference room). There are two ways you can park a call:

ParkAllows you to park an active call that you answered on your phone, and retrieve it using another phone in the Cisco Unified Communications Manager system.

Directed Call ParkAllows you to park and retrieve an active call in two different ways:

Assisted Directed Call ParkAllows you to park an active call by pressing a feature button, which your system administrator sets up as a speed dial line. With this type of directed call, you can monitor the status of the line (in-use, idle, or Do Not Disturb) using Line Status indicators. Manual Directed Call ParkAllows you to park an active call by transferring it to a Directed Call number, which your system administrator sets up. You retrieve the call at another phone by dialing a park retrieval prefix number (provided by your system administrator), then dialing the Directed Call number you used to park the call. Your system administrator sets up either the Directed Call Park or Park feature on your phone, but not both. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 77 EFT DRAFT - CISCO CONFIDENTIAL Related Topics Line Status, page 88 Park and Retrieve a Call Using Park 1. During a call, press the Park softkey or button, then hang up. For the duration of the call, your phone displays the number where the system parked the call and the call status. 2. From any other Cisco Unified IP Phone in your network, enter the number where the call is parked to retrieve the call. If you do not retrieve the call within a certain amount of time (set by your system administrator) you will receive an alert tone, at which time you can:

Press the Resume softkey to resume the call on your phone. Retrieve the call from another phone. If you fail to retrieve or resume the call within a specified amount of time, the call is directed to another destination (set up by your system administrator), such as voicemail. Park and Retrieve a Call Using Assisted Directed Call Park 1. During a call, press a Directed Call Park button displaying an idle Line Status indicator. 2. Retrieve the call, from any other Cisco Unified IP Phone in your network as follows:

a. Enter the park retrieval prefix. b. Dial the Directed Call number. For example, if the park retrieval prefix is 99 and the Directed Call number is 1234, enter 991234. If you do not retrieve the call within a certain amount of time (set by your system administrator) you will receive an alert tone, at which time you can:

Press the Resume softkey to resume the call on your phone. Retrieve the call from another phone. If you fail to retrieve or resume the call within a specified amount of time, the call is directed to another destination (set up by your system administrator), such as voicemail. Park and Retrieve a Call Using Manual Directed Call Park 1. During a call, press the Transfer button 2. Enter the Directed Call number where you will park the call. 78 OL-19963-01 EFT DRAFT - CISCO CONFIDENTIAL Calling Features 3. Press Transfer again to finish parking the call, then hang up. 4. Retrieve the call, from any other Cisco Unified IP Phone in your network as follows:

a. Enter the park retrieval prefix. b. Dial the Directed Call number. For example, if the park retrieval prefix is 99 and the Directed Call number is 1234, enter 991234. If you do not retrieve the call within a certain amount of time (set by your system administrator) you will receive an alert tone, at which time you can:

Press the Resume softkey to resume the call on your phone. Retrieve the call from another phone. If you fail to retrieve or resume the call within a specified amount of time, the call is directed to another destination (set up by your system administrator), such as voicemail. Call Pickup Call Pickup allows you to answer a call that is ringing on a co-workers phone by redirecting the call to your phone. You might use Call Pickup if you share call-handling tasks with co-workers. There are three ways you can pick up a call:

PickupAllows you to answer a call that is ringing on another phone within your call pickup group. If multiple calls are available for pick up, your phone picks up the oldest call first (the call that has been ringing for the longest time).

Group PickupAllows you to answer a call on a phone that is outside your call pickup group by:

Using a group pickup number (provided by your system administrator). Dialing the ringing phones number.

Other PickupAllows you to answer a call that is ringing on another phone within in your call pickup group or in an associated call pickup group. Your system administrator sets up the call pickup group you are in, and the call pickup softkeys depending on your call-handling needs and work environment. You can also monitor and pick up ringing calls using Line Status indicators if your system administrator has set up Line Status indicators on speed-dial buttons for you. Line Status indicators allow you to see if a line associated with a speed-dial button is idle, in-use, in a Do Not Disturb state, or ringing. Related Topics Line Status Indicators, page 88 Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 79 EFT DRAFT - CISCO CONFIDENTIAL Answer a Call Using Pickup 1. Press the PickUp button to transfer a ringing call within your pickup group to your phone. If you have multiple lines and want to pick up the call on a non-primary line, first press the desired line button, then press PickUp. If your phone supports auto-pickup, you are connected to the call. If the call rings, press the Answer softkey to connect to the call. 2. Answer a Call Using Group Pickup and a Group Pickup Number 1. Press the Group Pickup button to answer a call on a phone outside your pickup group. If you have multiple lines and want to pick up the call on another line, first press the desired line button, then press Group Pickup. 2. Enter the group pickup number. If your phone supports auto-pickup, you are now connected to the call. If the call rings, press the Answer softkey to connect to the call. 3. Answer a Call Using Group Pickup and a Phone Number 1. Press the Group Pickup button. If you have multiple lines and want to pick up the call on a non-primary line, first press the desired line button, then press Group Pickup. 2. Enter the number of the phone line with the call that you want to pick up. For example, if the call is ringing on line 12345, enter 12345. If your phone supports auto-pickup, you are now connected to the call. If the call rings, press the Answer softkey to connect to the call. 3. Answer a Call Using Other Pickup 1. Press the OPickup button to transfer a call in your pickup group or in an associated group to your phone. If your phone supports auto-pickup, you are now connected to the call. If the call rings, press the Answer softkey to connect to the call. 2. 80 OL-19963-01 EFT DRAFT - CISCO CONFIDENTIAL Calling Features Call Waiting Call Waiting provides cues to notify you that a new call is ringing on your phone when you are talking on another call, including:

A call waiting tone (single beep)

An amber flashing line button Respond to a Call Waiting Notification To answer the ringing call, press the flashing amber session button or press the Answer softkey to answer the call. You can also use the Navigation pad and scroll to the call and press the Select button to answer it. Your phone puts the original call on hold automatically and connects the ringing call.

If the call is on a different line, you must first press the line button or the All Calls button ,if available, to display the ringing session and then answer the call. If the call is on the same line and not visible, as there are many calls, then you must scroll to display the sessions. If a programmable feature button is set up by your system administrator to answer calls, you can press the feature button to answer a ringing call, regardless of the line of the call or the line that is currently visible. The phone automatically switches the line to display the call.

Conference Conference allows you to talk simultaneously with multiple parties. When you are talking on a call, use Conference to dial another party and add them to the call. If you have multiple phone lines, you can alternately use Conference to combine two calls across two lines. For example, if you have a call on Line 1 and a call on Line 2, you can combine the calls into a conference. As the conference host, you can end the conference by hanging up. You can also remove individual participants from the conference. Add Another Party to Your Call to Create a Conference 1. Start with a connected call that is not on hold. 2. Press the Conference button and do one of the following:

Enter the phone number for the party you want to add and press the Call softkey. Press a Speed Dial button. Press the Speed Dial softkey and enter a speed dial number, then press the Speed Dial softkey again. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 81 EFT DRAFT - CISCO CONFIDENTIAL Press the Active Calls softkey and select a call. Press the Contacts button, select Call History, and select a call record. 3. Wait for the party to answer (or skip to step 5 while the call is ringing). 4. Press the Conference button or the Conference softkey. The conference begins. Repeat these steps to add more parties, if desired. Join Calls Together in a Conference 1. Start with two connected calls. 2. Make sure that one of the calls is active (not on hold). If both calls are on hold, resume one call. 3. Press the Conference button 4. Press the line button for the other (held) call. The conference begins. (The conference is established on the line that had the active call.) Swap Between Calls Before Completing a Conference After calling a new conference participant, but before adding the participant to the conference, press the Swap softkey to toggle between the two calls. This allows you to consult privately with the party or parties on each call before combining the calls into a conference. View Conference Participants While in a conference, press the Show Details softkey to view a list of participants. Remove Conference Participants 1. While in a conference, press the Show Details softkey. 2. Highlight the participant that you want to remove, then press the Remove softkey. Divert Divert allows you to send an active or ringing call to your voicemail system or to a predetermined phone number (set up by your system administrator). 82 OL-19963-01 EFT DRAFT - CISCO CONFIDENTIAL Calling Features Divert a Call Divert a call in any of these ways:

To redirect an incoming (ringing) call while on another call, use the Navigation pad to highlight the incoming call and then press the Divert softkey. (Otherwise pressing the Divert softkey will redirect the current, active call.) You can silence the incoming (ringing) call by pressing the Volume button once, and then let the incoming call go to the target number (voicemail or predetermined number set up the the system administrator). down

To redirect an incoming call while not on a call, press the Divert softkey.

To redirect a held call, first resume the call and then press the Divert softkey. Do Not Disturb Do Not Disturb (DND) allows you to turn off either:

The ringer on your phone.

The ringer and any visual notification that you have an incoming call. When DND is enabled, your incoming calls are forwarded to another number, such as your voicemail, if it is set it up, and the call is not listed in your Call History. The DND feature affects all the lines on a phone. However it does not affect Intercom or 911 calls. Your system administrator sets up a line button on your phone for DND with the ringer and visual notifications off by default. However, you can change your DND options from your User Options web pages. Related Topics User Options, page 99 Turn DND On and Off 1. Press the DND button to turn on DND. Visual confirmation displays briefly. 2. Press the button again to turn off DND. Visual confirmation displays briefly. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 83 EFT DRAFT - CISCO CONFIDENTIAL Extension Mobility Cisco Extension Mobility (EM) allows you to temporarily configure a Cisco Unified IP Phone as your own. After you sign in to EM, the phone adopts your user profile, including your phone lines, features, established services, and web-based settings. Your system administrator sets up EM for you. Enable Extension Mobility 1. Press the Applications button 2. Select Extension Mobility (name may vary). 3. Enter your user ID and PIN (provided by your system administrator). 4. If prompted, select a device profile.

(Running applications also appear in the Running Applications window.)

. 5. To sign out, press the Applications button 6. Select Extension Mobility (name may vary). 7. When prompted to sign out, press the Yes softkey. Fast Dial Fast Dial allows you dial a phone number from the Fast Dial service on your phone. Before you can use Fast Dial on your phone, you must set up Fast Dial on your User Options Web pages. Related Topics Fast Dials, page 109 Place a Call with a Fast-Dial Button

(Before you can use Fast Dial on your phone, you must set up Fast Dial on your User Options Web pages.) 1. Press the Fast-Dial button. 2. Sign in to Personal Directory. 3. Select Personal Fast Dials. 4. Select a fast-dial code and then press the Dial softkey. 84 OL-19963-01 EFT DRAFT - CISCO CONFIDENTIAL Calling Features Hold Hold allows you to put an active call into a held state. Your phone allows one active call at a time;

other calls are put on hold. Hold and Resume a Call 1. To put a call on hold, press the Hold button

. The Hold icon displays and the line button breathes green. 2. To resume the call, you can use any of the following methods:

Press the breathing or throbbing green session button Press the call session on the phone display Press the Resume softkey Highlight the call by using the Navigation pad and press the Select softkey. Swap Between Holding and Active Calls You can use session buttons to swap between holding and connected calls. For example, if you have a held call on Session 1 and an active call on Session 2, pressing or touching the Session 1 button resumes that call and places the call on Session 2 on hold. Put a Call on Hold by Answering a New Call If you are already on a call and receive a new call, answering the new call puts the first call on hold automatically. You can answer the new call by:

Pressing the flashing amber session button or touching the session on the phone display

Navigating to the new call by using the Navigation pad and either pressing the Answer softkey or the Select button. Determine if a Shared Line is on Hold Look for a flashing red line button and the hold icon shared line has been put on hold remotely by the other user. When these indicators display, a call on the Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 85 EFT DRAFT - CISCO CONFIDENTIAL Remote Hold With the Remote Hold feature, when you place a call on hold while using a shared line, the line button flashes green and the phone displays the Hold icon

. When another phone places a call on hold, the line button flashes red and the phone displays the Remote Hold icon. Hold Reversion Hold Reversion notifies you when a call is left on hold. A Hold Reversion notification is similar to a new call notification and includes these cues:

Single ring, repeating at intervals

Flashing amber line button

Flashing message indicator on the handset

Visual notification on the phone screen Respond to a Hold Reversion Notification Press the flashing amber line button or the Answer softkey to resume the call from hold. Hunt Groups Hunt groups are used to share the call load in organizations that receive a large number of incoming calls. Your system administrator sets up a hunt group with a series of directory numbers. When the first directory number in the hunt group is busy, the system hunts for the next available directory number in the group, then directs the call to that phone. If you are a member of a hunt group, you can sign in to a hunt group when you want to receive calls, and you can sign out of the group when you want to prevent calls from ringing on your phone. Sign In and Out of a Hunt Group 1. Press the Hunt Group button to sign in. Visual confirmation displays briefly. 2. Press the button again to sign out. Signing out of a hunt group does not prevent non-hunt group calls from ringing your phone. 86 OL-19963-01 EFT DRAFT - CISCO CONFIDENTIAL Calling Features Intercom Intercom allows you to place and receive one-way calls using a dedicated or dialable intercom line. When you place an intercom call, the recipients phone auto-answers with mute activated (whisper mode) and broadcasts your message through the recipients speakerphone, or through the headset or handset, if one of these devices is active. After receiving the intercom call, the recipient can initiate two-way audio (connected mode) to allow for further conversation. Place a Dedicated Intercom Call 1. Press the Intercom button. Your phone enters whisper mode until the recipient accepts the intercom call. If you are on an active call, that call is placed on hold. 2. Listen for the intercom alert tone, then begin speaking. 3. Press the Intercom button to end the call. Place a Dialable Intercom Call 1. Press the Intercom button. 2. Enter the intercom code. Your phone enters whisper mode until the recipient accepts the intercom call. If you are on an active call, that call is placed on hold. 3. Listen for the intercom alert tone, then begin speaking. 4. Press the Intercom button to end the call. Receive an Intercom Call 1. You will receive a message on your phone screen and an audible alert, and your phone answers the intercom call with mute activated. You can handle the intercom call in one of these ways:

Listen to the intercom caller in whisper mode. (Any current call activity you are already engaged in continues simultaneously.) In whisper mode, the intercom caller cannot hear you. Press the active Intercom button to switch to connected mode. In connected mode, you can speak to the intercom caller. 2. Press the Intercom button to end the call. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 87 EFT DRAFT - CISCO CONFIDENTIAL Line Status Line Status indicators allow you to view the state of a phone line that is associated with a speed-dial button. Your system administrator sets up Line Status indicators on your phone. Line Status Indicators Line Status indicators show the state of a line. Icon Indicator Line is in use. Line is idle. Line is ringing. (Only for Call Pickup.) Line is in a Do Not Disturb (DND) state. Line Status indicators can be set up on speed-dial buttons by your system administrator and can be used with these features:

Speed DialAllows you to monitor the status of (and dial) a specific number on a speed-dial button. (If the monitored line is unavailable, the Line Status button changes to a normal speed-dial button.)

Directed Call ParkAllows you to monitor the line status of (and dial) a Directed Call Park number on a speed-dial button.

Call PickupAllows you to monitor the line status of (and pick up a ringing call on) a ringing call on a speed-dial button. Your system administrator can also set up your phone to play an audible alert when a call is ringing on the monitored line. Related Topics

Speed Dial, page 94

Call Park, page 77

Call Pickup, page 79 88 OL-19963-01 EFT DRAFT - CISCO CONFIDENTIAL Calling Features Malicious Call Identification Malicious Call Identification (MCID) allows you to identify an active call as suspicious, which initiates a series of automated tracking and notification messages. Trace a Suspicious Call Press the Malicious Caller ID button to send a silent notification message to your system administrator. When the silent notification message is sent, your phone provides both a visual and audible confirmation. Meet Me Meet Me allows you to call a predetermined number at a scheduled time to host or join a conference. The conference begins when the host connects. Participants who call the conference before the host has joined hear a busy tone and must dial again. The conference ends when all participants hang up; the conference does not automatically end when the host disconnects. Host a Meet-Me Conference 1. Obtain a Meet-Me phone number from your system administrator. 2. Distribute the Meet-Me phone number to participants. 3. When you are ready to start the meeting, go off-hook to get a dial tone, then press the Meet Me button. 4. Dial the Meet-Me phone number. Join a Meet-Me Conference Dial the Meet-Me phone number (provided by the conference host). If you hear a busy tone, the host has not yet joined the conference. In this case, try your call again. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 89 EFT DRAFT - CISCO CONFIDENTIAL Mobile Connect Mobile Connect allows you to use your mobile phone to handle calls associated with your desk phone number. To set up Mobile Connect, use the User Options web pages to set up remote destinations and create access lists to allow or block calls from specific phone numbers from being passed to the remote destinations. When you enable Mobile Connect:

Your desk phone and remote destinations receive calls simultaneously.

When you answer the call on your desk phone, the remote destinations stop ringing, are disconnected, and display a missed call message.

When you answer the call on one remote destination, the other remote destinations and desk phone stop ringing, are disconnected, and a missed call message is shown on the other remote destinations. Related Topics

Create an Access List, page 112

Add a New Remote Destination, page 111 Turn On or Off Mobile Connect to All Your Remote Destinations From Your Desk Phone 1. Press the Mobility button to display the current remote destination status (Enabled or Disabled). 2. Press the Select button to change the status. 3. Press the Exit softkey. Related Topics Add a New Remote Destination, page 111 Switch an In-Progress Call on Your Desk Phone to a Mobile Phone 1. Press the Mobility button. 2. Select Send call to mobile. 3. Answer the in-progress call on your mobile phone. The desk phone line button turns red and handset icons and the calling party number appear on the phone display. You cannot use the same phone line for any other calls, but if your desk phone supports multiple lines, you can use another line to make or receive calls. 90 OL-19963-01 EFT DRAFT - CISCO CONFIDENTIAL Calling Features Switch an In-Progress Call From a Mobile Phone to Your Desk Phone 1. Select a line on your desk phone. 2. Hang up the call on your mobile phone to disconnect the mobile phone, but not the call. 3. Press the Resume softkey on your desk phone within five to 10 seconds and start talking on the desk phone. Mute Mute allows you to block audio input for your handset, headset, and speakerphone, so that you can hear other parties on the call but they cannot hear you. Mute Your Phone 1. Press the Mute button to turn Mute on. Visual confirmation displays. 2. Press the Mute button again to turn Mute off. On-hook Dialing On-hook dialing allows you to enter a phone number before getting a dial tone and to complete the call by going off-hook. Dial a Number On-hook 1. Enter or speed-dial a phone number. When you dial on-hook, the On-Hook Dialing screen displays. 2. Press Call after entering digits. If you are specifying an Abbreviated Dial, you can press Speed Dial and enter the abbreviated number. 3. Go off hook. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 91 EFT DRAFT - CISCO CONFIDENTIAL Privacy Privacy allows you to prevent others who share your line from seeing information about your calls. Privacy applies to all shared lines on your phone. If you have multiple shared lines and Privacy is enabled, others cannot view any of your shared lines. If the phone that shares your line has Privacy enabled, you can make and receive calls using the shared line as usual. Related Topics Shared Lines, page 93 Enable Privacy on a Shared Line 1. Press the Privacy button to enable the feature. Visual confirmation displays on your phone screen for as long as the feature is enabled. 2. Press the button again to turn off the feature. Quality Reporting Tool Your system administrator may temporarily configure your phone with the Quality Reporting Tool

(QRT) to troubleshoot performance problems. Depending on configuration, use the QRT to:

Select a general problem from a list of categories and choose reason codes. Immediately report an audio problem on a current call. Report Problems on Your Phone 1. Press the Quality Reporting Tool button. 2. Select the item that most closely matches your problem. (Use the Navigation pad and Select button to scroll and select.) 3. Press the Select softkey. The information is sent to your system administrator. Redial Redial allows you to call the most recently dialed phone number by pressing a button. 92 OL-19963-01 EFT DRAFT - CISCO CONFIDENTIAL Calling Features Redial a Number Press the Redial softkey. To place the call on a specific phone line, get a dial tone on that line, then press the Redial softkey. Shared Lines Shared lines allow you to use one phone number for multiple phones. You might have a shared line if you have multiple phones and want one phone number, share call-handling tasks with co-workers, or handle calls on behalf of a manager. For example, if you share a line with a co-worker:

When a call comes in on the shared line:

Your phone rings and the line button flashes amber. Your co-workers phone rings and the line button flashes amber. If you answer the call:

Your line button turns green. Your co-workers line button turns red. When button is red, that line cannot be used to barge in on the call or used to make another call. If you put the call on hold:

Your line button flashes green Your co-workers line button flashes red. When the line flashes red, your co-worker can pick up the call. Related Topics

Privacy, page 92

Hold, page 85 Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 93 EFT DRAFT - CISCO CONFIDENTIAL Speed Dial Speed-dial features allow you to place a call by pressing a button or entering a code. Before you can use speed-dial features on your phone, you must set up speed-dial on your User Options Web pages. Depending on setup, your phone can support these speed-dial features:

Speed-Dial ButtonsAllow you to quickly dial a phone number from one or more line buttons set up for speed dialing. If your system administrator has set up the Line Status feature, you can monitor the status of a speed-dial line by using the line status indicators. Speed-Dial CodesAllow you to dial a phone number from a code (sometimes referred to as abbreviated dialing). Related Topics

Speed Dial on the Web, page 103

Line Status Indicators, page 88 Place a Call with a Speed-Dial Button

(Before you can use speed-dial buttons on your phone, you must set up speed dial on your User Options Web pages.) To place a call, press a speed-dial button on the left side of your phone. Place a Call with a Speed-Dial Code

(Before you can use speed-dial codes on your phone, you must set up the codes on your User Options Web pages.) Use a Speed-Dial Code On-hook When dialing on-hook, enter the speed-dial code in the New Call screen and press the Speed Dial softkey. Use a Speed-Dial Code Off-hook 1. Go off-hook and press the Speed Dial softkey. 2. Enter the speed-dial code in the Speed Dial screen, and press the Speed Dial softkey again to complete the call. 94 OL-19963-01 EFT DRAFT - CISCO CONFIDENTIAL Calling Features Transfer Transfer allows you to redirect a connected call from your phone to another number:

You can redirect a single call to another number that you specify.

You can also connect two calls on one line or two different lines to each other (without remaining on the line yourself). Before completing a transfer procedure, you can press the Release button or Cancel softkey to cancel the transfer or you can press the Swap softkey to toggle between calls, which allows you to speak privately with each party. Transfer a Call to Another Number 1. Start with an active call (not on hold). 2. Press the Transfer button and do one of the following to enter the transfer recipients phone number:

Press the session button of a held call. Enter the transfer recipients phone number. Scroll to a Call History record and press the Call softkey. Press a speed-dial button. Press the Speed Dial softkey, enter a speed-dial number or highlight the number you want to call, and press the Speed Dial softkey again. Press the Active Calls softkey and select a held call. (The transfer completes immediately.) 3. Press the Transfer button again. The transfer is complete. Swap Between Calls Before Completing a Transfer After you connect to the transfer recipientbut before you transfer a call to this partyyou can press the Swap softkey to toggle between the two calls. This allows you to consult privately with the party on each call before you complete the transfer. Web Dialer Web Dialer allows you to click-to-dial contacts from the Cisco Unified CM Directory. Your system administrator sets up this feature for you. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 95 EFT DRAFT - CISCO CONFIDENTIAL Use Web Dialer with Cisco Directory 1. Sign in to your User Options web pages. 2. Select User Options > Directory and search for a co-worker. 3. Select the number that you want to dial. 4. 5. Select Dial. If this is your first time using Web Dialer, review the preferences on the Make Call page. The call is now placed on your phone. 6. To end a call, select Hang up or hang up from your phone. Use Web Dialer with Another Online Corporate Directory 1. Sign in to a Web Dialer-enabled corporate directory and search for co-workers. 2. Select the number that you want to dial. 3. When prompted, enter your user ID and password. 4. 5. Select Dial. If this is your first time using Web Dialer, review the preferences on the Make Call page. The call is now placed on your phone. 6. To end a call, select Hang up or hang up from your phone. Set Up, View, or Change Web Dialer Preferences 1. Initiate a call using Web Dialer to access the Make Call page. The Make Call page displays the first time that you use WebDialer (after you select the number that you want to dial). 2. Select one of the following options from the Make Call page:

Preferred languageDetermines the language used for Web Dialer settings and prompts. Use preferred deviceIdentifies the Cisco Unified IP Phone (Calling device) and directory number (Calling line) that you will use to place Web Dialer calls. If you have one phone with a single line, the appropriate phone and line are automatically selected. Otherwise, choose a phone and/or line. If you have more than one phone of the same type, it will be specified by device type and MAC address. (To display the MAC address on your phone, select the Applications button If you have an Extension Mobility profile, you can select Extension Mobility from the Calling Device drop-down menu from the Make Call page.

> Phone Information.) 96 OL-19963-01 EFT DRAFT - CISCO CONFIDENTIAL Calling Features Do not display call confirmationIf selected, the Web Dialer Make Call page will not display the next time Web Dialer is used. Calls will automatically be dialed after clicking on a contact from the Cisco Directory. Disable Auto CloseIf selected, the call window does not close automatically after fifteen seconds. Sign Out of Web Dialer Select the sign out icon in the Make Call or Hang Up page. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 97 EFT DRAFT - CISCO CONFIDENTIAL 98 OL-19963-01 EFT DRAFT - CISCO CONFIDENTIAL User Options August 21, 2009:

User Options Web Pages Your Cisco Unified IP Phone is a network device that can share information with other network devices in your company, including your personal computer. You can use your computer to sign in to your Cisco Unified CM User Options web pages, where you can control features, settings, and services for your Cisco Unified IP Phone. For example, you can set up speed-dial buttons from your User Options web pages. After you have signed in to your User Options web pages, select User Options to access the following:

Device

User Settings

Directory

Personal Address Book

Fast Dials

Mobility Settings Related Topics

Contacts, page 65

Call Forward All, page 76 Sign In and Out of User Options Web Pages Before you can access any of your user options, such as speed-dial settings or personal address book, you must sign in. When you are finished using the user options web pages, you must sign out. 1. Obtain the User Options URL, user ID, and default password (provided by your system administrator). 2. Open a web browser on your computer and enter the URL. 3. 4. Enter your userid in the Username field. If prompted to accept security settings, select Yes or Install Certificate. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 99 EFT DRAFT - CISCO CONFIDENTIAL 5. Enter your password in the Password field. 6. Select Login. The Cisco Unified CM User Options main web page displays. From this page you can select User Options to select a device, access User Settings, Directory features, your Personal Address Book, and Fast Dials. 7. To sign out of user options, select Logout. Device You can make changes to your device settings on your phone from the User Options web pages. You can make changes to these device settings on your phone:

Lines

Speed-dial settings

Phone services Related Topics Speed Dial, page 94 Select a Device From the User Options Web Pages 1. After you have signed in to your User Options web pages, select User Options > Device. The Device Configuration page displays. Toolbar buttons located at the top of the Device Configuration page are specific to the selected device type. If you have multiple devices assigned to you, select the appropriate device (phone model, Extension Mobility profile, or Remote Destination profile) from the Name drop-down menu. 2. Customize Do Not Disturb Options 1. Sign in to your User Options web pages. Your system administrator sets up the Do Not Disturb

(DND) feature for your phone. 2. From the drop-down menu, select User Options > Device. 3. Set the following options:

Do Not DisturbCheck the check box to enable or disable DND. DND OptionSelect either None or Ringer Off (to turn off only the ringer). DND Incoming Call Alert (applies to either DND option set)Set the alert to Beep Only, Flash Only, Disable, or select None (to use the Alert setting set up by your system administrator). 100 OL-19963-01 EFT DRAFT - CISCO CONFIDENTIAL User Options Related Topics Do Not Disturb, page 83 Line Settings Line settings affect a specific phone line (directory number) on your phone. Line settings can include call forwarding, visual and audio message-waiting indicators, voice-message indicators, ring patterns, and other line-specific settings. You can set up other line settings directly on your phone:

Set up call forwarding for your primary phone line

Change rings, display, and other phone-model specific settings Related Topics

Call Forward All, page 76

Call History, page 55 Set Up Call Forwarding Per Line 1. Sign in to your User Options web page. 2. Select User Options > Device. 3. Select a phone from the Name drop-down menu. 4. Select Line Settings. 5. If you have more than one directory number (line) assigned to your phone, select a line from the Line drop-down menu. In the Incoming Call Forwarding area, select call forwarding settings for various conditions. 6. 7. Select Save. Related Topics Call Forward All, page 76 Change the Voice Message Indicator Setting Per Line 1. Sign in to your User Options web page. 2. Select User Options > Device. 3. Select a phone from the Name drop-down menu. 4. Select Line Settings. 5. If you have more than one directory number (line) assigned to your phone, select a line from the Line drop-down menu. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 101 EFT DRAFT - CISCO CONFIDENTIAL 6. In the Message Waiting Lamp area, choose from various settings. Typically, the default message waiting setting prompts your phone to display a steady red light from the handset light strip to indicate a new voice message. 7. Select Save. Change the Audible Voice Message Indicator Setting Per Line 1. Sign in to your User Options web page. 2. Select User Options > Device. 3. Select a phone from the Name drop-down menu. 4. Select Line Settings. 5. If you have more than one directory number (line) assigned to your phone, select a line from the Line drop-down menu. In the Audible Message Waiting Lamp area, choose from various settings. 6. 7. Select Save. Change the Ring Settings Per Line 1. Sign in to your User Options web page. 2. Select User Options > Device. 3. Select a phone from the Name drop-down menu. 4. Select Line Settings. 5. 6. If you have more than one directory number (line) assigned to your phone, select a line from the Line drop-down menu. In the Ring Settings area, set the option for Ring Setting (Phone Idle) and Ring Setting (Phone Active) from the drop-down menus. The options are:

Use System Default Disable Flash Only Ring Once Ring Beep Only [this option is only available for Ring Setting (Phone Active)]

7. Select Save. Change or Create a Line Text Label for Your Phone Display 1. Sign in to your User Options web page. 2. Select User Options > Device. 102 OL-19963-01 EFT DRAFT - CISCO CONFIDENTIAL User Options 3. Select a phone from the Name drop-down menu. 4. Select Line Settings. 5. If you have more than one directory number (line) assigned to your phone, select a line from the Line drop-down menu. In the Line Text Label area, enter a text label. Your phone uses the ASCII Label field if the phone does not support double-byte character sets. 6. 7. Select Save. Customize Do Not Disturb Options 1. Sign in to your User Options web pages. Your system administrator sets up the Do Not Disturb

(DND) feature for your phone. 2. From the drop-down menu, select User Options > Device. 3. Set the following options:

Do Not DisturbCheck the check box to enable or disable DND. DND OptionSelect either None or Ringer Off (to turn off only the ringer). DND Incoming Call Alert (applies to either DND option set)Set the alert to Beep Only, Flash Only, Disable, or select None (to use the Alert setting set up by your system administrator). Related Topics Do Not Disturb, page 83 Speed Dial on the Web Depending on how your phone has been set up, you can use speed-dial line buttons and speed-dial codes, which you can set up on your User Options Web pages. Set Up Speed-Dial Buttons 1. Sign in to your User Options Web pages. 2. Select User Options > Device. 3. Select a phone from the Name drop-down menu. 4. Select Speed Dials. 5. 6. Select Save. In the Speed Dial Settings area, enter a number and label for a speed-dial button on your phone. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 103 EFT DRAFT - CISCO CONFIDENTIAL Set Up Speed-Dial Codes 1. Sign in to your User Options Web pages. 2. Select User Options > Device. 3. Select a phone from the Name drop-down menu. 4. Select Speed Dials. 5. 6. Select Save. In the Abbreviated Dial Settings area, enter a number and label for a speed-dial code. Phone Services Phone services can include special phone features, network data, and web-based information (such as stock quotes and movie listings). You must first subscribe to a phone service before accessing it on your phone. You can subscribe, search, or assign a service to a speed-dial button from the User Options web page. The services available for your phone depend on how the system administrator set up the phone system and which services you are subscribed to. For more information, see your system administrator. If only one service is set up, the service opens by default. If more than one service is set up, select an option from the menu on the phone display. Select a service by using one of these feature buttons:

(a feature button that your system administrator sets up) Messages Application Contacts Subscribe to a Service 1. Sign in to your User Options web page. 2. Select User Options > Device. 3. Select a phone from the Name drop-down menu. 4. Select Phone Services. 5. Select Add New. 6. Select a service from the drop-down list and select Next. 7. Change the service label and/or enter additional service information, if available (optional). 104 OL-19963-01 EFT DRAFT - CISCO CONFIDENTIAL User Options 8. Select Save. Search for Services 1. Sign in to your User Options web page. 2. Select a device. 3. Select Phone Services. Access a Service on Your Phone 4. Select Find. Change or End Services 1. Sign in to your User Options web page. 2. Search for services. 3. Select one or more entries. 4. Select Delete Selected. Change a Service Name 1. Sign in to your User Options web page. 2. Search for services. 3. Select a service name. 4. Change the information and select Save. Add a Service to an Available Programmable Feature Button 1. Sign in to your User Options web page. 2. Select User Options > Device. 3. Select a phone from the Name drop-down menu. 4. Select Service URL. Your system administrator sets up a service URL button for your phone. 5. Select a service from the Button Service drop-down list. 6. If you want to rename the service, edit the label fields. Your phone uses the ASCII Label field if the phone does not support double-byte character sets. 7. Select Save. 8. Select Reset to reset your phone (necessary to see the new button label on your phone). Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 105 EFT DRAFT - CISCO CONFIDENTIAL User Settings Your PIN and password allow you to access different features and services. For example, use your PIN to sign in to Cisco Extension Mobility or Personal Directory on your phone. Use your password to sign in to your User Options web pages and Cisco Web Dialer on your personal computer. For more information, see your system administrator. User settings include your browser password, PIN, and language (locale) settings. Change Your Browser Password 1. Sign in to your User Options web pages. 2. Select User Options > User Settings. 3. Enter your Current Password. 4. Enter your New Password. 5. Reenter your new password in the Confirm Password field. 6. Select Save. Change Your PIN 1. Sign in to your User Options web pages. 2. Select User Options > User Settings. 3. Enter your Current PIN. 4. Enter your New PIN. 5. Reenter your new PIN in the Confirm PIN field. 6. Select Save. Change the Language for Your User Options Web Pages 1. Sign in to your User Options web page. 2. Select User Options > User Settings. 3. 4. Select Save. In the User Locale area, select an item from the Locale drop-down list. Change the Language for Your Phone Display 1. Sign in to your User Options web page. 106 OL-19963-01 EFT DRAFT - CISCO CONFIDENTIAL User Options 2. Select User Options > User Settings. 3. Select an item from the User Locale drop-down list. 4. Select Save. Directory To get a list of co-workers in your corporate directory, select User Options > Directory. The Directory features that you can access on your computer consist of:

Personal Address Book (PAB), which can also be accessed from your phone

Fast Dials, which can also be accessed from your phone

Cisco Unified Communications Manager Address Book Synchronizer Related Topics

Personal Directory, page 66

Corporate Directory, page 65 Personal Address Book You can add, delete, or update personal address book entries from the User Options web page. Add a New PAB Entry 1. Sign in to your User Options web page. 2. Select User Options > Personal Address Book. 3. Select Add New. 4. Enter information for the entry. 5. Select Save. Search for a PAB Entry 1. Sign in to your User Options web page. 2. Select User Options > Personal Address Book. 3. Specify search information and select Find. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 107 EFT DRAFT - CISCO CONFIDENTIAL Edit a PAB Entry 1. Sign in to your User Options web page. 2. Search for a PAB entry. 3. Select a nickname. 4. Edit the entry as needed and select Save. Delete a PAB Entry 1. Sign in to your User Options web page. 2. Search for a PAB entry. 3. Select one or more entries. 4. Select Delete Selected. 108 OL-19963-01 EFT DRAFT - CISCO CONFIDENTIAL User Options Assign a Feature Button for Personal Address Book 1. Sign in to your User Options web page. 2. Select User Options > Device. 3. Select a phone from the Name drop-down menu. 4. Select Service URL. Your system administrator sets up your phone to display services. For more information, see your system administrator. 5. Select the Personal Address Book service from the Button drop-down list box. 6. Enter a phone label for the button. 7. Select Save. 8. Select Reset and then select Restart to refresh the phone configuration. You can now press the button to access PAB codes. Fast Dials You can add, delete, or update fast dial entries from the User Options web page. You can create up to 500 Fast Dial and PAB entries. You can create a new Fast Dial entry without using a PAB entry. Such Fast Dial entries are labeled raw in the User Options web pages and do not display a configurable text label. Assign a Feature Button for Fast Dial 1. Sign in to your User Options web page. 2. Select User Options > Device. 3. Select Service URL (provided by your system administrator). 4. Select the Fast Dial service from the Button drop-down list box. 5. Enter a phone label for the button. 6. Select Save. 7. Select Reset and then select Restart to refresh the phone configuration. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 109 EFT DRAFT - CISCO CONFIDENTIAL Assign a Fast Dial Code to a PAB Entry 1. Sign in to your User Options web page. 2. Select User Options > Fast Dials. 3. Select Add New. 4. Use the Search Options area to find the appropriate PAB entry. 5. Select a phone number in the Search Results area. 6. Change the Fast Dial code, if desired. 7. Select Save. Assign a Fast Dial Code to a Phone Number Without Using a PAB Entry 1. Sign in to your User Options web page. 2. Select User Options > Fast Dials. 3. Select Add New. 4. Change the Fast Dial code, if desired. 5. Enter a phone number. 6. Select Save. Search for a Fast Dial Entry 1. Sign in to your User Options web page. 2. Select User Options > Fast Dials. 3. Specify search information and select Find. Edit a Fast Dial Phone Number 1. Sign in to your User Options web page. 2. Select User Options > Fast Dials. 3. Search for the Fast Dial entry that you want to edit. 4. Select a component of the entry. 5. Change the phone number. 6. Select Save. 110 OL-19963-01 EFT DRAFT - CISCO CONFIDENTIAL User Options Delete a PAB Entry 1. Sign in to your User Options web page. 2. Search for a Fast dial entry. 3. Select one or more entries. 4. Select Delete Selected. Mobility Settings When using Cisco Mobile Connect, you must add your mobile and other phones that you want to use to make and receive calls using the same directory numbers as your desk phone. These phones are called remote destinations. You can also define access lists to restrict or allow calls from certain numbers to be sent to your mobile phone. Related Topics Mobile Connect, page 90 Add a New Remote Destination 1. Sign in to your User Options web page. 2. Select User Options > Mobility Settings > Remote Destinations. 3. Select Add New. 4. Enter the following information:

NameEnter a name for the mobile (or other) phone. Destination NumberEnter your mobile phone number. 5. Select your remote destination profile from the drop-down list box. Your remote destination profile contains the settings that apply to remote destinations that you create. 6. Select the Mobile Phone check box to allow your remote destination to accept a call sent from your desktop phone. 7. Select the Enable Mobile Connect check box to allow your remote destination to ring simultaneously with your desktop phone. 8. Select one of the following options in the Ring Schedule area (the ring schedule drop-down list boxes include only the access lists that you have created):

All the timeSelect this option if you do not want to impose day and time restrictions on ringing the remote destination. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 111 EFT DRAFT - CISCO CONFIDENTIAL As specified belowSelect this option and select from the following items to set up a ring schedule based on day and time:

a. Select a check box for each day of the week you want to allow calls to ring the remote destination. b. For each day, select All Day or select the beginning and ending times from the drop-down lists. c. Select the time zone from the drop-down list box. 9. Select one of these ringing options:

Always ring this destination. Ring this destination only if the caller is in the allowed access list that you select. Do not ring this destination if the caller is in the blocked access list that you select. 10. Select Save. Create an Access List 1. Sign in to your User Options web page. 2. Select User Options > Mobility Settings > Access Lists. 3. Select Add New. 4. Enter a name to identify the access list and a description (optional). 5. Select whether the access list will allow or block specified calls. 6. Select Save. 7. Select Add Member to add phone numbers or filters to the list. 8. Select an option from the Filter Mask drop-down list box. You can filter a directory number, calls 9. with restricted caller ID (Not Available), or calls with anonymous caller ID (Private). If you select a directory number from the Filter Mask drop-down list box, enter a phone number or filter in the DN Mask field. You can use the following wild cards to define a filter:

X (upper or lower case)Matches a single digit. For example, 408555123X matches any number between 4085551230 and 4085551239.

!Matches any number of digits. For example, 408! matches any number starts with 408.

#Used as a single digit for exact match. 10. To add this member to the access list, select Save. 11. To save the access list, select Save. Plugins Plugins on your User Options web pages allows you to download and access applications that your system administrator set up for you. For more information, see your system administrator. 112 OL-19963-01 EFT DRAFT - CISCO CONFIDENTIAL User Options Access Plugins 1. Sign in to your User Options web page. 2. Select User Options > Plugins. You can view plugins only if your system administrator has set them up for you. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 113 EFT DRAFT - CISCO CONFIDENTIAL 114 OL-19963-01 EFT DRAFT - CISCO CONFIDENTIAL Accessories Revised: August 21, 2009 Phone Accessories Your phone supports accessories from Cisco and third-party manufacturers. Accessory Cisco Accessory Cisco Unified IP Color Key Expansion Module Third-Party Accessories Headset Microphone Speakers Type 8961 9951 9971 Cisco Unified IP Phone Add-on module Analog Analog Wideband Bluetooth USB External PC External PC X X X X X X X X X X X X X X X X X X Cisco Unified IP Color Key Expansion Module The Cisco Unified IP Color Key Expansion Module attaches to your Cisco Unified IP Phone 8961, Cisco Unified IP Phone 9951, and Cisco Unified IP Phone 9971 and allows you to add up to 36 extra line appearances or programmable buttons to your phone. The programmable buttons can be set up as phone line buttons, speed-dial buttons, or phone feature buttons. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 115 EFT DRAFT - CISCO CONFIDENTIAL You can add multiple Expansion Modules to the Cisco Unified IP Phone 9951 and Cisco Unified IP Phone 971. Cisco Unified IP Phone Model Number of Expansion Modules Supported 9971 9951 8961 3 Expansion Modules with 108 lines or buttons 2 Expansion Modules with 72 lines or buttons 1 Expansion Module with 36 lines or buttons When multiple Expansion Modules are attached, they are numbered according to the order in which they are connected to the phone. For example:

Key Expansion Module 1 is the Expansion Module closest to the phone.

Key Expansion Module 2 is the Expansion Module in the middle.

Key Expansion Module 3 is the Expansion Module farthest to the right. Features of the Cisco Unified IP Color Key Expansion Module The Cisco Unified IP Color Key Expansion Module includes the following features. 116 OL-19963-01 EFT DRAFT - CISCO CONFIDENTIAL Accessories Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 117 1 3 EFT DRAFT - CISCO CONFIDENTIAL 2 Phone screenDisplays the phone number, speed dial number (or name or other text label), phone service, phone feature or Privacy assigned to each button. Icons indicating line status appear similar to, and function the same as, those on the Cisco Unified IP Phone to which it is attached. Lighted Buttons18 buttons. Each button corresponds to one line (as with the Cisco Unified IP Phone). The lights beneath each button indicate the state of the corresponding line as follows:

Line available: light off

Line in use by you: solid green light

Line in use by someone else: solid red light

Line ringing: solid amber light

You have a call on hold: solid green light

Someone else has a call on hold: solid red light

Call transfer: solid green light

Call is ringing on an inactive page: solid amber light Shift Buttons2 buttons. Each button corresponds to one page of 18 line keys. The button for page one is labeled with the number 1 and the button for page two is labeled with the number 2. The lights beneath each button indicate the state of the page as follows:

Page is in view: solid green light

Page is not in view: light off

Page is not in view, with one or more alerting calls on the page: solid amber light

Page is in view with one or more alerting calls on the page: solid green light

A call is ringing on an inactive page:

flashing amber light Place a Call on the Expansion Module Press the line button on the Expansion Module of the phone number you want to call. 118 OL-19963-01 EFT DRAFT - CISCO CONFIDENTIAL Accessories Configure Buttons Before you can set up buttons, ask your system administrator for the following information to access your Cisco Unified Communications Manager User Options web page:

The URL

Your user name and password After you have this information, you can configure your speed dial numbers or program buttons to access phone services. Phone services can include, for example, weather, stock quotes, or corporate calendars and directories. Adjust the Brightness 1. Press the Applications button 2. Select Preferences. (Use the Navigation pad and Select button to scroll and select.) 3. Select Brightness. 4. Select Key Expansion Module. To increase brightness, press the right arrow on the Navigation Pad. To decrease brightness, press the left arrow on the Navigation Pad. 5. Press the Save softkey to set the brightness, or press the Cancel softkey to exit. Bluetooth Headsets

(For the Cisco Unified IP Phone 9951 and 9971 only.) When using Bluetooth headsets with your phone, these conditions apply:

You may add and connect up to five Bluetooth headsets to your phone, but the last Bluetooth headset connected becomes the default for use with the phone.

Once a Bluetooth headset is connected, turning it off/on will reconnect it to the phone.

It is recommended that you use your Bluetooth headset within 10 ft. of the phone, although Bluetooth coverage extends to about 30 ft. from the phone.

Your phone supports the Bluetooth Headset Profile. From your Bluetooth headset, you can perform these functions:

Answer a call End a call Change the headset volume for a call For more information, see the documentation from your Bluetooth headset manufacturer. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 119 EFT DRAFT - CISCO CONFIDENTIAL 120 OL-19963-01 EFT DRAFT - CISCO CONFIDENTIAL FAQs and Troubleshooting Revised: August 21, 2009 Frequently Asked Questions Q. Why can't I see all the active calls on my phone?

A. When there are more calls than available session buttons on the phone, you can scroll using the Navigation Pad to see them. They are sorted from oldest to newest, with the oldest call at the top of the list. Q. How do I redirect an incoming call when I am on a call?

A. To redirect an incoming (ringing) call while on another call, use the Navigation pad to highlight the incoming call, and then press the Divert softkey. (Otherwise pressing the Divert softkey will redirect the current, active call.) Q. If Im on a call, how can I silence the ringing of an incoming call?

A. You can silence the incoming (ringing) call by pressing the Volume button down once, and then let the incoming call go to the target number (voicemail or predetermined number set up the system administrator). Q. How can I resume a call that is on hold?

A. To resume a call on hold, you can use any of the following methods:

Press the pulsing green session button. Press the call session on the phone display. Press the Resume softkey. Highlight the call by using the Navigation pad and press the Select softkey. Q. What is the difference between the buttons on the left and those on the right of the screen?

A. Your phone has feature buttons on the left and call session buttons on the right. Use the feature buttons to access features (such as speed dial), or select a phone line. Use call session buttons to perform call-related tasks, such as making a new call, resuming a held call, or checking your voicemail. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 121 EFT DRAFT - CISCO CONFIDENTIAL Q. Why do the softkeys keep changing?

A. Softkeys act on the selected (highlighted) call or menu item only. Which softkeys are displayed depends on the call or item you have selected. Q. What is the best way to look at calls when I have several shared lines?

A. If you have shared lines or more than one line, it is recommended that you use the All Calls feature to view calls. When you press the All Calls button (on the left), all calls for all your lines are listed on the right. (If you do not have an All Calls button, ask your system administrator to set up this feature.) Q. Why does my call disappear after I accidently press a button?

A. If you are on a call and press a button for another line, your line view will change. Your current call disappears from view, and calls for the newly selected line are displayed on the right. To redisplay the call you are on, select the line it is on. Q. How do I check missed calls on my phone?

A. To check missed calls on your phone you must:

Press the Applications button Select Call History. (Use the Navigation pad and Select button to scroll and select.) Press on the Missed softkey. Q. How do I exit from a running application?

A. To exit from a running applications you must:

Press the Applications button Select Running Applications. (Use the Navigation pad and Select button to scroll and select.) Select a running application and press the Close App softkey to close the application. When prompted, save your changes. Press the Exit softkey end the running application. If you do not exit a running application, it will persist in the background. Q. How do I connect two calls and then drop from the line myself?

A. When you are on an active call (not on hold), do the following:

1. Press the Transfer button and enter the transfer recipients phone number in one of these ways:

Press the session button of a held call. Enter the transfer recipients phone number. Scroll to a Call History record and press the Call softkey. Press a speed-dial button. Press the Speed Dial softkey, enter a speed-dial number or highlight the number you want to call, and press the Speed Dial softkey again. Press the Active Calls softkey and select a held call. (The transfer completes immediately.) 122 OL-19963-01 EFT DRAFT - CISCO CONFIDENTIAL FAQs and Troubleshooting 2. Press the Transfer button again. (You do not have to wait for the recipient to answer to complete the transfer.) Q. What does the Swap softkey do?

A. The Swap softkey allows you to toggle between two calls before completing the transfer or creating a conference. This allows you to consult privately with the party or parties on each call before combining the calls into a conference. Q. Can I cancel a conference or transfer procedure after I have started it?

A. Yes, before completing a conference or transfer, you can press the Release button softkey to cancel it. Q. How can I combine two calls on hold into a single conference call?

A. Make sure that one of the calls is active (not on hold). If both calls are on hold, resume one call, then:

1. Press the Conference button 2. Press the line button for the other (held) call. or Cancel

. The conference begins. (The conference is established on the line that had the active call.) Troubleshooting Tips Problem: Hold button does not resume a held call. to resume a call, nothing happens When I press the Hold button Possible Cause This is as designed. The Hold button is not a toggle. Solution Use any of the following methods:

Press the pulsing green session button. Press the call session on the phone display. Press the Resume softkey. Highlight the call by using the Navigation pad and press the Select softkey. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 123 EFT DRAFT - CISCO CONFIDENTIAL Problem: Missing the All Calls button. I would like to use the All Calls button but it is not on my phone. Possible Cause It has not been set up by your system administrator. Solution Ask your system administrator to enable the All Calls feature for you. Personal Directory Problem: Cannot sign in to Personal Directory You are unable to sign in to your personal directory. Possible Cause Your PIN needs to be reset. You are using your password to sign in, not your personal identification number (PIN). Solution See your system administrator. Use your PIN, not your password. User Options Problem: Cannot Access User Options Web Pages You are unable to access your user options web pages. Possible Cause Your password needs to be reset. Solution See your system administrator. 124 OL-19963-01 EFT DRAFT - CISCO CONFIDENTIAL Product Safety, Security, Accessibility, and Related Information Revised: August 21, 2009 Safety and Performance Information Power outages and other devices can affect your Cisco Unified IP Phone. Power Outage Your accessibility to emergency service through the phone is dependent on the phone being powered. If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not function until power is restored. In the case of a power failure or disruption, you may need to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing. External Devices Cisco recommends using good quality external devices (such as headsets) that are shielded against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of these actions:

Move the external device away from the source of the RF or AF signals.

Route the external device cables away from the source of the RF or AF signals.

Use shielded cables for the external device, or use cables with a better shield and connector.

Shorten the length of the external device cable.

Apply ferrites or other such devices on the cables for the external device. Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of external devices, cables, and connectors. The system will perform adequately when suitable devices are attached using good quality cables and connectors. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 125 EFT DRAFT - CISCO CONFIDENTIAL Caution In European Union countries, use only external speakers, microphones, and headsets that are fully compliant with the EMC Directive [89/336/EC]. Cisco Product Security This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors and users are responsible for compliance with U.S. and local country laws. By using this product you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately. Further information regarding U.S. export regulations may be found at:

http://www.access.gpo.gov/bis/ear/ear_data.html. Accessibility Features The Cisco Unified IP Phone 8961, 9951, and 9971 provides accessibility features for the blind, and the visually, hearing and mobility impaired. Vision Impaired and Blind Accessibility Features Accessibility features for the vision impaired and blind are supported on the Cisco Unified IP Phone 8961, 9951, and 9971. 126 OL-19963-01 EFT DRAFT - CISCO CONFIDENTIAL Product Safety, Security, Accessibility, and Related Information 1 2 3 4 5 6 4 5 4 5 4 9 1 Accessibility Feature 1. High-Contrast Visual and Audible Alert of Incoming Call 2. Back-Lit LCD Screen and Programmable Contrast Description Cisco Unified IP Phones provide an audible alert, and the handset provides a visual alert when the phone receives an incoming call. The handset light strip flashes during incoming calls and stays lit when a voice-mail message is received. Users with low vision can adjust the contrast. Set Up Requirements Standard on all phones. Set up is required. Standard on all phones; no set up is required. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 127 EFT DRAFT - CISCO CONFIDENTIAL Accessibility Feature 3. Programmable Feature Buttons Description Users can use the line buttons to initiate, answer, or switch to a call on a particular line. Features, such as speed dial, Privacy, BLF speed dial, and Service URLs, can be assigned to these buttons. 4. Large Buttons to Access Applications, Voice Messages, Contacts, Hold, Transfer, and Conference 5. Audible Notification of Phone State Large buttons provide to easy access to phone applications, voice messages, corporate and personal directories, and calling features. For audible notification of the phone state, users can:

Toggle the Mute and Speaker buttons on and off to indicate the state of the phone. Use the Mute button to toggle the microphone on or off. When the microphone is muted, the button is lit. Use the Speaker button to toggle the speakerphone on or off. When the speakerphone is on, the button is lit. Set Up Requirements Set up is required. Your system administrator sets up programmable line buttons to your phone. Standard on all phones; no set up is required. Standard on all phones; no set up is required. 128 OL-19963-01 Accessibility Feature 6. Standard 12-Key Layout and Grouping of Functions Third-Party Accessibility Applications for the Vision Impaired EFT DRAFT - CISCO CONFIDENTIAL Product Safety, Security, Accessibility, and Related Information Description Cisco Unified IP Phone keypads provide standard key layout, which enables users to use existing or familiar key positions (including a nib on Key 5). Set Up Requirements Standard on all phones; no set up is required. For more information about third-party application, see your system administrator. Cisco Unified IP Phone 9971 provides an interface for third-party accessibility applications such as Tenacity accessaphone and the Ipblue VTGO 508-Compliant softphone.

IP blue Virtual Telephone/Global Office

(VTGO) 508-compliant softphone is a standalone software endpoint that integrates speech application programming interface

(SAPI) and which provides audible notification

(text-to-speech) of the core functions and features of the Cisco Unified IP Phones. VTGO is also compatible with assistive technology. Information is available at the following URL:

http://www.ipblue.com/

Tenacity accessaphone (AAP) is an assistive technology to the Cisco Unified IP Phones. Through the telephony application programming interface (TAPI) and the computer technology integration (CTI) plug-in, AAP enhances the ability to monitor and control the functions of the Cisco endpoint. Core enhancements are full access through the keyboard and text-to-speech. AAP provides audible notification of the incoming caller ID, full access of call history information, status of the phone and more. Information about Tenacity is available at the following URL:

http://www.accessaphone.com Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 129 EFT DRAFT - CISCO CONFIDENTIAL Hearing Impaired Accessibility Features Accessibility features for the hearing impaired are supported on the Cisco Unified IP Phone 8961, 9951, and 9971. 1 2 3 6 4 5 4 9 1 4 130 OL-19963-01 EFT DRAFT - CISCO CONFIDENTIAL Product Safety, Security, Accessibility, and Related Information Accessibility Feature 1. Visual Message Waiting Indicator

(Handset) 2. Visual Notification of Phone State 3. Inline Amplifier Support (Handset) 4. Adjustable Ringtone, Pitch, and Volume Description Viewable from 360 degrees, this visual indicator also provides an audible message waiting indicator. Users change the voice message light on their handset and the audible voice message indicator on their phone by logging in to their User Options web pages and accessing the message indicator settings. Users change the setting to on or off. For visual notification of the phone state:

Toggle the Mute and Speaker buttons on and off to indicate the state of the phone.

Use the Mute button to toggle the microphone on or off. When the microphone is muted, the button is lit.

Use the Speaker button to toggle the speakerphone on or off. When the speakerphone is on, the button is lit. Cisco Unified IP Phone handsets support third-party inline amplifiers, which users attach to the handset and cord and sit between the handset and the IP phone. Cisco Unified IP Phones support the following third-party inline amplifiers:

Clarity HA-40 Inline Amplifier for Corded Phone

Plantronics EHA40 Inline Amplifier Users can adjust the ringtone, pitch, and volume by:

Using the Applications > Preferences menu on their phone.

Adjusting the volume level for the phone ringer: while the handset is in the cradle, and the headset and speakerphone buttons are off, press the volume button to increase the volume. Set Up Requirement Standard on all phones;

users and system administrators can make changes. Standard on all phones; no set up is required. Standard on all phones; no set up is required. Standard on all phones;

users and system administrators can make changes. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 131 EFT DRAFT - CISCO CONFIDENTIAL Set Up Requirement Standard on all phones; no set up is required. Accessibility Feature 5. Hearing Aid Compatible (HAC) Handset Description Cisco Unified IP Phone handsets support the following accessibility features:

Hearing-aid compatible

Magnetic coupling of the hearing aid

Federal Communications Commission

(FCC) loudness requirements for the Americans with Disabilities Act (ADA)

Section 508 loudness requirements, which are achieved by using industry-standard inline handset amplifiers 6. Acoustic Coupled TTY Support

(Handset) Cisco Unified IP Phones support the following TTY and TDD features:

Acoustic or direct connect TTYs from industry-leading manufacturers

Real-time text transmission over phone Standard on all Cisco Unified IP Phones. For information about setting up TTY, see your system administrator . Third-Party Accessibility Applications for the Hearing Impaired lines

Hearing and voice carry over phones

(HCO/VCO)

VoIP network operating at G.711 Cisco Unified IP Phones provide an interface for third-party accessibility applications from companies such as NexTalk that support the following features:

Paging

Visual notification

Ability to provide single number services to support Video Relay, Text Relay, TTY Traffic or even voice services Information about NexTalk is available at:

http://www.nextalk.com For more information about third-party applications, see your system administrator. 132 OL-19963-01 EFT DRAFT - CISCO CONFIDENTIAL Product Safety, Security, Accessibility, and Related Information Mobility Impaired Accessibility Features Accessibility features for the mobility impaired are supported on the Cisco Unified IP Phone 8961, 9951, and 9971. 1 2 3 4 2 4 4 5 4 9 1 Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 133 EFT DRAFT - CISCO CONFIDENTIAL Accessibility Feature 1. Well-Spaced, Illuminated Buttons Enable Easy Operation 2. Large Buttons to Access Applications, Voice Messages, Contacts, Hold, Transfer, and Conference 3. Built-In Speakerphone Description Depending on set up, programmable buttons allow users to access:

Phone lines and intercom lines (line buttons)

Speed-dial numbers (speed-dial buttons, including the BLF speed-dial feature)

Web-based services (for example, a Personal Address Book button)

Phone features (for example, Privacy) Buttons illuminate to indicate status:

Green, steadyActive call or two-way intercom call

Green, flashingHeld call

Amber, steadyPrivacy in use, one-way intercom call, Do Not Disturb (DND) active, or signed in to Hunt Group

Amber, flashingIncoming call or reverting call

Red, steadyRemote line in use (shared line or BLF status) Large buttons provide to easy access to phone applications, voice messages, corporate and personal directories, and calling features. Set Up Requirements Standard on all phones; no set up is required. Standard on all phones; no set up is required. Users can toggle the speakerphone button on and off to indicate the state of the phone. When the speakerphone is on, the button is lit. Standard on all phones; no set up is required. 134 OL-19963-01 EFT DRAFT - CISCO CONFIDENTIAL Product Safety, Security, Accessibility, and Related Information Accessibility Feature 4. Tactile Discernible Buttons and Functions

(including a nib on Key 5) Dedicated Headset Jack that Enables Auto-Answer Function Description Cisco Unified IP Phone keypads provide the tactile discernible locator, which enables users to use existing or familiar key positions that can be easily located from the bump on Key 5. Users do not have to learn new key positions. Users can use a dedicated headset jack that enables auto-answer feature support on either the speakerphone or headset. Incoming calls are then automatically connected after a ring or two. Set Up Requirements Standard on all phones; no set up is required. Standard on all phones; set up is required. Additional Information Access the most current Cisco Unified IP Phone documentation using these URLs:

Cisco website:

http://www.cisco.com/

International Cisco websites:

http://www.cisco.com/public/countries_languages.shtml

Quick start guides and a quick reference card for the Cisco Unified IP Phones:

tbd

Licensing Information:

tbd Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 135 EFT DRAFT - CISCO CONFIDENTIAL 136 OL-19963-01 EFT DRAFT - CISCO CONFIDENTIAL Warranty Revised: August 21, 2009 Cisco One-Year Limited Hardware Warranty Terms There are special terms applicable to your hardware warranty and various services that you can use during the warranty period. Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com at the following URL:

http://www.cisco.com/en/US/docs/general/warranty/English/1Y1DEN__.html Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 137 EFT DRAFT - CISCO CONFIDENTIAL 138 OL-19963-01 EFT DRAFT - CISCO CONFIDENTIAL Index Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 139 EFT DRAFT - CISCO CONFIDENTIAL 140 OL-19963-01 EFT DRAFT - CISCO CONFIDENTIAL Americas Headquarters Cisco Systems, Inc. San Jose, CA Asia Pacific Headquarters Cisco Systems (USA) Pte. Ltd. Singapore Europe Headquarters Cisco Systems International BV Amsterdam, The Netherlands Cisco has more than 200 offices worldwide. Addresses, phone numbers, and fax numbers are listed on the Cisco Website at www.cisco.com/go/offices. CCDE, CCENT, CCSI, Cisco Eos, Cisco HealthPresence, Cisco Ironport, the Cisco logo, Cisco Lumin, Cisco Nexus, Cisco Nurse Connect, Cisco Stackpower, Cisco StadiumVision, Cisco TelePresence, Cisco Unified Computing System, Cisco WebEx, DCE, Flip Channels, Flip for Good, Flip Mino, Flip Video, Flip Video (Design), Flipshare (Design), Flip Ultra, and Welcome to the Human Network are trademarks; Changing the Way We Work, Live, Play, and Learn, Cisco Store, and Flip Gift Card are service marks; and Access Registrar, Aironet, AsyncOS, Bringing the Meeting To You, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, CCSP, CCVP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Collaboration Without Limitation, EtherFast, EtherSwitch, Event Center, Fast Step, Follow Me Browsing, FormShare, GigaDrive, HomeLink, Internet Quotient, IOS, iPhone, iQuick Study, IronPort, the IronPort logo, LightStream, Linksys, MediaTone, MeetingPlace, MeetingPlace Chime Sound, MGX, Networkers, Networking Academy, Network Registrar, PCNow, PIX, PowerPanels, ProConnect, ScriptShare, SenderBase, SMARTnet, Spectrum Expert, StackWise, The Fastest Way to Increase Your Internet Quotient, TransPath, WebEx, and the WebEx logo are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. All other trademarks mentioned in this document or website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0907R) 2009 Cisco Systems, Inc. All rights reserved. The Java logo is a trademark or registered trademark of Sun Microsystems, Inc. in the U.S. or other countries. The Bluetooth word mark and logo are registered trademarks owned by Bluetooth SIG, Inc., and any use of such marks by Cisco Systems, Inc., is under license. OL-19963-01

ALPHA DRAFT - CISCO CONFIDENTIAL Product Safety, Security, Accessibility, and Related Information Revised: September 4, 2009 Safety and Performance Information Power outages and other devices can affect your Cisco Unified IP Phone. Power Outage Your accessibility to emergency service through the phone is dependent on the phone being powered. If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not function until power is restored. In the case of a power failure or disruption, you may need to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing. External Devices Cisco recommends using good quality external devices (such as headsets) that are shielded against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of these actions:

Move the external device away from the source of the RF or AF signals.

Route the external device cables away from the source of the RF or AF signals.

Use shielded cables for the external device, or use cables with a better shield and connector.

Shorten the length of the external device cable.

Apply ferrites or other such devices on the cables for the external device. Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of external devices, cables, and connectors. The system will perform adequately when suitable devices are attached using good quality cables and connectors. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 8.0 (SIP) 131 ALPHA DRAFT - CISCO CONFIDENTIAL Caution In European Union countries, use only external speakers, microphones, and headsets that are fully compliant with the EMC Directive [89/336/EC]. FCC Compliance Statements The Federal Communications Commission requires compliance statements for the following:

FCC Part 15.21

FCC RF Radiation Exposure

FCC Receivers and Class B Digital FCC Part 15.21 Statement Changes or modifications not expressly approved by the party responsible for compliance could void the users authority to operate the equipment. FCCRF Radiation Exposure Statement This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. End users must follow the specific operating instructions for satisfying RF exposure compliance. This transmitter must be at least 20 cm from the user and must not be co-located or operating in conjunction with any other antenna or transmitter. FCC Receivers and Class B Digital Statement This product has been tested and complies with the specifications for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used according to the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which is found by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna

Connect the equipment to an outlet other than the receiver's

Consult a dealer or an experienced radio/TV technician for assistance Increase the separation between the equipment or devices 132 OL-20616-01 ALPHA DRAFT - CISCO CONFIDENTIAL Product Safety, Security, Accessibility, and Related Information Cisco Product Security This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors and users are responsible for compliance with U.S. and local country laws. By using this product you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately. Further information regarding U.S. export regulations may be found at:

http://www.access.gpo.gov/bis/ear/ear_data.html. Accessibility Features The Cisco Unified IP Phone 8961, 9951, and 9971 provides accessibility features for the blind, and the visually, hearing and mobility impaired. Vision Impaired and Blind Accessibility Features Accessibility features for the vision impaired and blind are supported on the Cisco Unified IP Phone 8961, 9951, and 9971. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 8.0 (SIP) 133 ALPHA DRAFT - CISCO CONFIDENTIAL 1 2 3 4 5 6 4 5 4 5 4 9 1 Accessibility Feature 1. High-Contrast Visual and Audible Alert of Incoming Call 2. Back-Lit LCD Screen and Programmable Contrast Description Cisco Unified IP Phones provide an audible alert, and the handset provides a visual alert when the phone receives an incoming call. The handset light strip flashes during incoming calls and stays lit when a voice-mail message is received. Users with low vision can adjust the contrast. Set Up Requirements Standard on all phones. Set up is required. Standard on all phones; no set up is required. 134 OL-20616-01 ALPHA DRAFT - CISCO CONFIDENTIAL Product Safety, Security, Accessibility, and Related Information Accessibility Feature 3. Programmable Feature Buttons Description Users can use the line buttons to initiate, answer, or switch to a call on a particular line. Features, such as speed dial, Privacy, BLF speed dial, and Service URLs, can be assigned to these buttons. 4. Large Buttons to Access Applications, Voice Messages, Contacts, Hold, Transfer, and Conference 5. Audible Notification of Phone State Large buttons provide to easy access to phone applications, voice messages, corporate and personal directories, and calling features. For audible notification of the phone state, users can:

Toggle the Mute and Speaker buttons on and off to indicate the state of the phone. Use the Mute button to toggle the microphone on or off. When the microphone is muted, the button is lit. Use the Speaker button to toggle the speakerphone on or off. When the speakerphone is on, the button is lit. Set Up Requirements Set up is required. Your system administrator sets up programmable line buttons to your phone. Standard on all phones; no set up is required. Standard on all phones; no set up is required. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 8.0 (SIP) 135 Accessibility Feature 6. Standard 12-Key Layout and Grouping of Functions Third-Party Accessibility Applications for the Vision Impaired ALPHA DRAFT - CISCO CONFIDENTIAL Description Cisco Unified IP Phone keypads provide standard key layout, which enables users to use existing or familiar key positions (including a nib on Key 5). Set Up Requirements Standard on all phones; no set up is required. For more information about third-party application, see your system administrator. Cisco Unified IP Phone 9971 provides an interface for third-party accessibility applications such as Tenacity accessaphone and the Ipblue VTGO 508-Compliant softphone.

IP blue Virtual Telephone/Global Office

(VTGO) 508-compliant softphone is a standalone software endpoint that integrates speech application programming interface

(SAPI) and which provides audible notification

(text-to-speech) of the core functions and features of the Cisco Unified IP Phones. VTGO is also compatible with assistive technology. Information is available at the following URL:

http://www.ipblue.com/

Tenacity accessaphone (AAP) is an assistive technology to the Cisco Unified IP Phones. Through the telephony application programming interface (TAPI) and the computer technology integration (CTI) plug-in, AAP enhances the ability to monitor and control the functions of the Cisco endpoint. Core enhancements are full access through the keyboard and text-to-speech. AAP provides audible notification of the incoming caller ID, full access of call history information, status of the phone and more. Information about Tenacity is available at the following URL:

http://www.accessaphone.com 136 OL-20616-01 ALPHA DRAFT - CISCO CONFIDENTIAL Product Safety, Security, Accessibility, and Related Information Hearing Impaired Accessibility Features Accessibility features for the hearing impaired are supported on the Cisco Unified IP Phone 8961, 9951, and 9971. 1 2 3 6 4 5 4 9 1 4 Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 8.0 (SIP) 137 ALPHA DRAFT - CISCO CONFIDENTIAL Accessibility Feature 1. Visual Message Waiting Indicator

(Handset) 2. Visual Notification of Phone State 3. Inline Amplifier Support (Handset) 4. Adjustable Ringtone, Pitch, and Volume Description Viewable from 360 degrees, this visual indicator also provides an audible message waiting indicator. Users change the voice message light on their handset and the audible voice message indicator on their phone by logging in to their User Options web pages and accessing the message indicator settings. Users change the setting to on or off. For visual notification of the phone state:

Toggle the Mute and Speaker buttons on and off to indicate the state of the phone.

Use the Mute button to toggle the microphone on or off. When the microphone is muted, the button is lit.

Use the Speaker button to toggle the speakerphone on or off. When the speakerphone is on, the button is lit. Cisco Unified IP Phone handsets support third-party inline amplifiers, which users attach to the handset and cord and sit between the handset and the IP phone. Cisco Unified IP Phones support the following third-party inline amplifiers:

Clarity HA-40 Inline Amplifier for Corded Phone

Plantronics EHA40 Inline Amplifier Users can adjust the ringtone, pitch, and volume by:

Using the Applications > Preferences menu on their phone.

Adjusting the volume level for the phone ringer: while the handset is in the cradle, and the headset and speakerphone buttons are off, press the volume button to increase the volume. Set Up Requirement Standard on all phones;

users and system administrators can make changes. Standard on all phones; no set up is required. Standard on all phones; no set up is required. Standard on all phones;

users and system administrators can make changes. 138 OL-20616-01 ALPHA DRAFT - CISCO CONFIDENTIAL Product Safety, Security, Accessibility, and Related Information Set Up Requirement Standard on all phones; no set up is required. Accessibility Feature 5. Hearing Aid Compatible (HAC) Handset Description Cisco Unified IP Phone handsets support the following accessibility features:

Hearing-aid compatible

Magnetic coupling of the hearing aid

Federal Communications Commission

(FCC) loudness requirements for the Americans with Disabilities Act (ADA)

Section 508 loudness requirements, which are achieved by using industry-standard inline handset amplifiers 6. Acoustic Coupled TTY Support

(Handset) Cisco Unified IP Phones support the following TTY and TDD features:

Acoustic or direct connect TTYs from industry-leading manufacturers

Real-time text transmission over phone Standard on all Cisco Unified IP Phones. For information about setting up TTY, see your system administrator . Third-Party Accessibility Applications for the Hearing Impaired lines

Hearing and voice carry over phones

(HCO/VCO)

VoIP network operating at G.711 Cisco Unified IP Phones provide an interface for third-party accessibility applications from companies such as NexTalk that support the following features:

Paging

Visual notification

Ability to provide single number services to support Video Relay, Text Relay, TTY Traffic or even voice services Information about NexTalk is available at:

http://www.nextalk.com For more information about third-party applications, see your system administrator. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 8.0 (SIP) 139 ALPHA DRAFT - CISCO CONFIDENTIAL Mobility Impaired Accessibility Features Accessibility features for the mobility impaired are supported on the Cisco Unified IP Phone 8961, 9951, and 9971. 1 2 3 4 2 4 4 5 4 9 1 140 OL-20616-01 ALPHA DRAFT - CISCO CONFIDENTIAL Product Safety, Security, Accessibility, and Related Information Accessibility Feature 1. Well-Spaced, Illuminated Buttons Enable Easy Operation 2. Large Buttons to Access Applications, Voice Messages, Contacts, Hold, Transfer, and Conference 3. Built-In Speakerphone Description Depending on set up, programmable buttons allow users to access:

Phone lines and intercom lines (line buttons)

Speed-dial numbers (speed-dial buttons, including the BLF speed-dial feature)

Web-based services (for example, a Personal Address Book button)

Phone features (for example, Privacy) Buttons illuminate to indicate status:

Green, steadyActive call or two-way intercom call

Green, flashingHeld call

Amber, steadyPrivacy in use, one-way intercom call, Do Not Disturb (DND) active, or signed in to Hunt Group

Amber, flashingIncoming call or reverting call

Red, steadyRemote line in use (shared line or BLF status) Large buttons provide to easy access to phone applications, voice messages, corporate and personal directories, and calling features. Set Up Requirements Standard on all phones; no set up is required. Standard on all phones; no set up is required. Users can toggle the speakerphone button on and off to indicate the state of the phone. When the speakerphone is on, the button is lit. Standard on all phones; no set up is required. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 8.0 (SIP) 141 ALPHA DRAFT - CISCO CONFIDENTIAL Accessibility Feature 4. Tactile Discernible Buttons and Functions

(including a nib on Key 5) Dedicated Headset Jack that Enables Auto-Answer Function Description Cisco Unified IP Phone keypads provide the tactile discernible locator, which enables users to use existing or familiar key positions that can be easily located from the bump on Key 5. Users do not have to learn new key positions. Users can use a dedicated headset jack that enables auto-answer feature support on either the speakerphone or headset. Incoming calls are then automatically connected after a ring or two. Set Up Requirements Standard on all phones; no set up is required. Standard on all phones; set up is required. Additional Information Access the most current Cisco Unified IP Phone documentation using these URLs:

Cisco website:

http://www.cisco.com/

International Cisco websites:

http://www.cisco.com/public/countries_languages.shtml

Quick start guides and a quick reference card for the Cisco Unified IP Phones:

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Licensing Information:

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