HSGW-Gen2-V1 IP Alarm System User Manual Certified by Telefication BV Manufacturer: Climax Technology, Taiwan Type: HSGW-Gen2-V1 Compliance with Standard:
EN50131-3:2009 / EN50131-6:2017 /
EN50131-5-3:2017 / EN50130-4:2011+A1:2014 /
EN50131-10:2014 / EN50136-2:2013 /
EN 50130-5:2011, Security Grade 2 Environmental Class II CIE Type A August 19, 2022 Table of Contents 1. INTRODUCTION _________________________________________________________________________ 1 1.1. SYSTEM SPECIFICATION _____________________________________________________________________ 1 1.2. PACKAGE CONTENT ________________________________________________________________________ 3 2. PANEL INFORMATION ___________________________________________________________________ 4 2.1. IDENTIFYING THE PARTS: ____________________________________________________________________ 4 2.2. THE POWER SUPPLY: _______________________________________________________________________ 5 2.3. SYSTEM REQUIREMENTS: ____________________________________________________________________ 5 3. GETTING STARTED ______________________________________________________________________ 6 3.1. HARDWARE INSTALLATION __________________________________________________________________ 6 3.2. CONNECT TO PANEL ________________________________________________________________________ 8 4. DEVICE MANAGEMENT ____________________________________________________________________ 12 4.1. LEARNING ______________________________________________________________________________ 12 4.2. SENSOR MANAGEMENT ____________________________________________________________________ 14 5. PANEL MANAGEMENT _____________________________________________________________________ 17 5.1. ARMING SETTING _________________________________________________________________________ 18 5.2. SOUND SETTING __________________________________________________________________________ 19 5.3. MONITORING STATION SETTINGS _____________________________________________________________ 20 5.4. TIMER _________________________________________________________________________________ 21 5.5. TROUBLE CONDITION SETTING ______________________________________________________________ 21 5.6. USER CODES ____________________________________________________________________________ 22 5.7. WI-FI SETTING ___________________________________________________________________________ 23 5.8. MISCELLANEOUS SETTING __________________________________________________________________ 23 6. SYSTEM SETTINGS ________________________________________________________________________ 24 6.1 CENTRAL STATION REPORTING _______________________________________________________________ 24 5.2. ENABLING EN GRADE 2/INCERT MONITORING _____________________________________________ 25 DATE AND TIME ______________________________________________________________________ 26 5.3. 6.4. CHANGE PASSWORD _______________________________________________________________________ 28 7. NETWORK ________________________________________________________________________________ 31 7.1. CELL AND IP COMMUNICATION ______________________________________________________________ 31 8. SYSTEM OPERATION ______________________________________________________________________ 33 8.1 FAULTS AND TAMPERS ______________________________________________________________________ 33 8.2 VIEW HISTORY ___________________________________________________________________________ 35 8.3 HISTORY ________________________________________________________________________________ 36 8.4. REQUESTING A FIRMWARE UPGRADE __________________________________________________________ 37 8.5 SYSTEM OPERATION AND MAINTENANCE _______________________________________________________ 37 8.5.1 Device Test ________________________________________________________________________ 37 8.5.2 IP/GSM reporting __________________________________________________________________ 37 9. AUTOMATION DEVICES ________________________________________________________________ 40 9.1. DEVICE LEARNING AND OPERATION __________________________________________________________ 40 10. APPENDIX _______________________________________________________________________________ 41 APPENDIX A: SENSOR GROUPS __________________________________________________________________ 41 APPENDIX B: FAULTS _________________________________________________________________________ 43 1. Introduction HSGW-Gen2-V1 is a fixed wall mounting wireless alarm system control panel. It is designed to protect your home by forming an alarm system with various wireless sensors. When an intruder is detected, the wireless sensor will transmit signal to the control panel to raise an alarm and report to the Central Monitoring Station. HSGW-Gen2-V1 features RF and Z-Wave wireless protocol for communication with accessory devices. The RF devices are simple and easy to use while the Z-Wave devices, using corresponding network, is capable of performing more advanced function and add flexibility to alarm system such as using Remote Keypad to control system mode, view alarm memory and event log, or capturing alarm pictures using PIR Camera to send to panel wirelessly for alarm visual verification. Integrating IP, GSM, Z-Wave and RF for multi-path reporting, HSGW-Gen2-V1 features a user-friendly webpage for the user to connect via Local Area Network for easy programming and control. 1.1. System Specification Function Zone Number 160 Wireless Zones Area Number 2 Zone Types User PIN Codes Start Entry Delay, Burglar Follow, Burglar Instant, Burglar Outdoor, 24 Hours, Fire, Medical, Emergency, Emergency
(Quiet), Water, Set/Unset, Silent Panic, CO, Gas, Heat For information on configuring Zone Groups, please see Appendix A 6 Users, 1 PIN Code each user (6-digits, number 0~9), available combination from 000002~999999 (999998 different combinations, 000000 and 000001 are disallowed). Note: Input of 5 invalid User PIN codes at the remote keypad will lock the remote keypad for 15 minutes. Control Facilities Remote Keypad & Remote Controller Alarm.com Server Webpages Report Destinations 20 Monitoring Stations or mobile number Reporting Format Contact ID, SIA, SMS Text, Arming Modes Away, Home 1, Home 2, Home 3 Alarm Type Burglar, Panic, Fire, Medical, Emergency, Water, Silent Siren Timeout Programmable (3 min. by default), For Remote Keypad use only 1 Supervision Programmable time frame for inactivity alert Special Function Tamper Protection GSM Standards Compiles with CE standards EN Classification EN Grade 2 Class II Alarm Transmission Path Dual Path: DP1 (EN50136-1:2012) Supported RCT Alarm Report Server (ARS), Fibro, OH200, MasterMind, Manitou, MicroKey and SIA DC 09 Mode Acknowledgement Operation. of Pass-through (EN50136-2:2013, Clause 6.1.3) Memory Electrical Power Source DDR3L SDRAM: 512Mbyte eMMC : 4GByte Built-in switching power supply, 100-240V, 50/60Hz input, 12V 1.5A output Power Supply Type PS Type A, not suitable for use external to supervised premises. Backup Battery 7.2V, NiMH 600mAh AAA rechargeable battery pack (built-in) APS fault Low Voltage SD signal threshold 7.3 V 3%
Battery Duration 14 hours Battery Recharge Time to 80% of 600mAH 72 hours Minimum Energy Level of Backup Battery 86%
Current Drain AC Powered Battery Powered Average. 126mA/12V standby 839mA/12V full load Average. 42mA/7.2V standby 876mA/7.2V full load Wireless WCDMA Frequency B1/B2/B5/B8 LTE Frequency B1/B2/B3/B4/B5/B7/B8/B28/B40 RF Frequency 433.82MHz 2 Z-Wave Frequency 908.4/916/919.8/921.4M Antenna Type GSM: Main PIFA; AUX Dipole ZW: Monople RF: Monople Encryption Private Encryption Method Protocol Climax Physical Properties Operating Temperature
-10C to 45C (14F to 113F) Humidity 50 ~ 85% relative humidity @23C, non-condensing Size Weight 185mm x 185mm x 50mm 580g (Includes backup battery) 1.2. Package Content 1 x HSGW-Gen2-V1 Control Panel 1 x AC Power Cord for Built-in S.P.S (12V 1.5A) 1 x Installation and Instruction Manual 4 x Screws and Wall Plug for wall mounting 3 2. Panel Information 2.1. Identifying the parts:
Front Cover view Side View Back View Mounting Bracket 1 LED 1 - Area 1 (Green/Red) Full Arm mode - Red lighting up Home/1/2/3 mode - Red flashing Disarm mode - Green lighting up Walk Test or Learning mode - Green flashing 2 LED 2 - Area 2 (Green/Red) Full Arm mode - Red lighting up Home/1/2/3 mode - Red flashing Disarm mode - Green lighting up Walk Test or Learning mode - Green flashing 3 LED 3 - Status (Orange/Red) System Fault - Orange lighting up Alarm Trigger Red flashing Alarm in Memory Red lighting up 4 Speaker 5 Micro SIM Card Compartment 6 USB Port 7 Learn/Reset Button 8 Ethernet Port 9 Battery Switch (slide to ON to meet requirements of the applicable EN standard.) 10 Internal Cover 11 Buzzer 12 Tamper Switch The panel is protected by an internal tamper switch which is compressed when the panel is 4 hooked onto the mounting bracket. When the panel is removed from the mounting bracket, the tamper switch will be activated and the panel will send a tamper open signal to remind the user of this condition. 13 Power Cord Inlet 14 Wiring Hole 15 Fixing Screws x 2 16 Wall Mounting Holes x 2 17 Mounting Bracket 2.2. The Power Supply:
Built-in Power Supply Built-in Switching Power Supply (S.P.S) is installed in the Control Panel. You can use the AC Power Cord for Built-in S.P.S to connect to the mains power. Please note:
Ensure to turn off all power supplies including the built-in power supply and battery before connecting or removing cables or wires. Rechargeable Battery There is a rechargeable battery inside the Control Panel, which serves as a backup in case of a power failure. The battery switch for the rechargeable battery must be switched ON for the Control Panel to meet requirements of the applicable EN standard. During normal operation, the built-in switching power supply is used to supply power to the Control Panel and at the same time recharge the battery.
<NOTE>
If the AC power is missing and the battery is near exhaustion, a low battery message will be displayed and the internal siren will be disabled to conserve power. When the AC power is restored, the low battery message will be dismissed. 2.3. System Requirements:
The Control Panel requires a TCP/IP network environment to access its webpage for programming and control. To view the Control Panel webpage, your computer must have:
Microsoft Windows 8 or Windows 10 operating system, or later Google Chrome 104 or Mozilla Firefox 103, or later. CPU: Intel Pentium II 266MHz or above Memory: 32MB (64MB recommended) VGA resolution: 800x600 or above 5 3. Getting Started Read this section of the manual to learn how to set up your HSGW-Gen2-V1 Panel and program System Settings over the Web page. 3.1. Hardware Installation The panel can be either fixed on the wall or placed on deskop. For the panel to meet requirements of the applicable EN standard, wall mounting installation must be used. 1 Remove the 2 screws that secured the panel casing to the mounting bracket. (Figure 1) 2 Remove the mounting bracket to reveal the back cover fixing screw. (Figure 2) Figure 1 Figure 2 3 Remove the screw securing the back cover (as circled in Figure 2). 4 Set up the Control Panel though the following steps:
I. Connect Ethernet cable to panel Ethernet port. II. Insert a functional micro SIM Card into Micro SIM Card Compartment, the SIM Card PIN Code must be disabled first. III. Slide Battery Switch to ON position. IV. Use the AC Power Cord for Built-in S.P.S to to connect to the mains power. 5 Wire the cable, close the back cover and secure it by fastening the screw. Proceed to mount the panel onto the wall. 6 Wall Mounting: (EN Compliance) I. Use the mounting holes as template, mark mounting locations on the wall. II. Secure the mounting bracket onto the wall by tightening the 2 screws through the wall mounting holes. III. Mount the Control Panel with the hooks of the mounting bracket latched onto the back cover of the the panel, and push it downward until you hear a clicking sound. Make sure the tamper switch is properly compressed against the hook of the mounting bracket. Then fasten the 2 bottom fixing screws to complete the installation. Push 7 3.2. Connect to Panel Step 1. Connect to https://alarmadmin.alarm.com/mobile/Default.aspx and log in with provided username and password Step 2. In the main page, select Find Customer. 8 Step 3. Select Recent Customers to expand. Step 4. Select the panel account you with to access.
<IMPORTANT NOTE>
The Installer Access function must be granted by user first to enable installer functions. By default, Installer Access is granted for 6 hours per session. After logging into the Installer App, if there is no activity for 10 minutes, the installers session will timeout and the rep will be logged out of the application. 9 Step 5. You will access the panel users customer information.
<IMPORTANT NOTE>
The Installer Access function must be enabled by user first, otherwise login attempt will fail. To enable user access, ask the user to follow steps below:
I. Go to https://www.alarm.com/login.aspx and login with the user account information. 10 II. Select Profile Manage Logins Edit Dealer Setting. III. Set Installer Access to On then save the setting.
<IMPORTANT NOTE>
After 20 minutes of inactivity on the Customer App, the users session will timeout and the user will need to log in again to use any functions. 11 4. Device Management Under Customer Info page, select Equipment to for device management. 4.1. Learning Step 1. Under Equipment page, select Add Devices. 12 Step 2. Select the device type from the menu. For example, select Sensor Step 3. The Panel will begin to enter learning mode. Step 4. After the panel has entered learning mode, activate the device to send signal to panel. 13 Step 5. When the panel receives sensor signal, the sensor info will be displayed on webpage. Add any additional devices and click Exit and Edit to proceed to next step. 4.2. Sensor Management The Sensor Management page can be accessed either after finish adding new device, or by selecting Sensor Sensor Management under Equipment page. Under the Sensor Management page, choose to edit device name, sensor group and activity monitoring, the click Save to confirm. Sensor Group allows the configuration of the sensors as different Zone types. Please see Appendix A for descriptions of Sensor Groups.
<NOTE>
For EN Grade 2 Compliance, the Activity Monitoring box may NOT be checked. Without Sensor Activity Monitoring, Automation rules will still function, however sensor based Notifications from Alarm.com will not work. 14 The sensor partition can be edited by selecting Advanced Sensor Settings. Choose new partition for the device and click Save Changes to confirm. Click Add Sensor to learn new sensors, see 4.1. Learning for detail. Click Delete Sensor to remove device, you will enter device removal page. Select the device to be removed and click Send Command to confirm. Click Walk Test to access Walk Test function. The Walk Test function allows you to test signal strength of the device. I. Click Begin Walk Test to put panel into Walk Test Mode. II. When the panel is under Walk Test mode, activate a learnt in device to send signal to Panel. 15 III. When the panel receives signal from panel, the webpage info will be updated with sensor info. After finish testing all sensor, click End Walk Test to exit Walk Test Mode. 16 5. Panel Management Under Customer Info page, select Panel/Partitions Panel Management to access panel management page. Click each option to expand the setting for configuration
<NOTE>
For EN Grade 2 Compliance, the following Panel Management Settings must be configured:
Auto-Phone Test: 6 hrs. Supervision Timer: 2 hrs. Swinger Shutdown: 3 Ethernet Bypass: Disabled AC Fail Report Timer: 5 minutes Dialer Delay: 0 17 5.1. Arming Setting The Arming Setting includes parameters which affects system mode change function. Click Edit to modify each setting. Arm Fault Type: Select how the system should respond when it is being armed under fault condition. Confirm: The panel will first display a Mode Change Fault message and emit 2 beeps. Arming again within 10 seconds will force arm the system. Direct Confirm: The system will be force armed directly without displaying fault message and report an event. Final Door: If set to On: When the system is Away Armed and under exit timer countdown, if an opened Door Contact is closed, the system will automatically arm the system even if the exit delay timer has not expired yet. Entry Delay 1 for Arm Away: Set Entry Delay Timer 1 for Away Arm mode. When a sensor set to Start Entry Delay 1 is triggered under Away Arm mode, the control panel will begin Entry Delay Timer countdown according to duration set with this option If the Control Panel is disarmed before the Entry Delay Timer expires, the panel returns to Disarm mode and no alarm is activated. If the Control Panel is not disarmed before the Entry Delay Timer expires, the alarm will be activated and the panel will send report. Entry Delay 1 for Arm Stay: Set Entry Delay Timer 1 for Arm Stay mode. When a sensor set to Start Entry Delay 1 is triggered under Arm Stay mode, the control panel will begin Entry Delay Timer countdown according to duration set with this option If the Control Panel is disarmed before the Entry Delay Timer expires, the panel returns to Disarm mode and no alarm is activated. If the Control Panel is not disarmed before the Entry Delay Timer expires, the alarm will be activated and the panel will send report. Entry Delay 2 for Arm Stay: Set Entry Delay Timer 2 for Arm Stay mode. When a sensor set to Start Entry Delay 2 is triggered under Arm Stay mode, the control panel will begin Entry Delay Timer countdown according to duration set with this option If the Control Panel is disarmed before the Entry Delay Timer expires, the panel returns 18 to Disarm mode and no alarm is activated. If the Control Panel is not disarmed before the Entry Delay Timer expires, the alarm will be activated and the panel will send report. Entry Delay 2 for Arm Away: Set Entry Delay Timer 2 for Away Arm mode. When a sensor set to Start Entry Delay 2 is triggered under Away Arm mode, the control panel will begin Entry Delay Timer countdown according to duration set with this option If the Control Panel is disarmed before the Entry Delay Timer expires, the panel returns to Disarm mode and no alarm is activated. If the Control Panel is not disarmed before the Entry Delay Timer expires, the alarm will be activated and the panel will send report. Exit Delay for Arm Away: Set the Exit Delay Timer when entering Arm Away mode. When the user changes system mode to Away Arm, the panel will begin Exit Delay Timer Countdown and enter Away Arm mode when the timer expires. The user must leave area protected by sensors before the timer expires, otherwise an alarm will be activated with the sensor is triggered. Exit Delay for Arm Stay: Set the Exit Delay Timer when entering Arm Stay mode. When the user changes system mode to Arm Stay, the panel will begin Exit Delay Timer Countdown and enter Arm Stay mode when the timer expires. The user must leave area protected by sensors before the timer expires, otherwise an alarm will be activated with the sensor is triggered. Alarm Length: Set the duration the external siren should sound when an alarm is activated. For EN Grade 2 Compliance, this should be set to a minimum of 1 minute. Swinger Shutdown: This indicates the maximum number of Events that will be recorded by an individual device per Set/Unset period. For EN Grade 2 Compliance, this must be set between 3 and 10. 5.2. Sound Setting The sound setting determines panel indication sound configuration. To change existing setting, click Edit. Entry Delay Sound for Arm Away: this is for you to decide whether the Control Panel sounds count-down beeps and volume of beep during the entry delay time in Away Arm mode. Exit Delay Sound for Arm Away: this is for you to decide whether the Control Panel sounds count-down beeps and volume of beep during the exit delay timer in the Away Arm mode. 19 Entry Delay Sound for Arm Stay: this is for you to decide whether the Control Panel sounds count-down beeps and volume of beep during the entry delay time in Arm Stay mode. Exit Delay Sound for Arm Stay: this is for you to decide whether the Control Panel sounds count-down beeps and volume of beep during the exit delay timer in Arm Stay mode. Entry/ Exit Only Final Beeps: This is for you to determine when the Control Panel should start warning beep during Entry or Exit countdown timer. For example, if the setting is set to 5 seconds, the Control Panel will only stat warning beep during the last 5 seconds of Entry or Exit countdown timer. When set to Disable, the Control Panel will sound warning beep during the entire Entry or Exit countdown timer. Door Chime Setting: Select the volume for door chime notification sound. 5.3. Monitoring Station Settings The Monitoring Station setting allows monitoring station reporting configuration. Set/Edit Auto Phone Test: Set to turn ON or Off the auto phone test function. This function must be set to ON for the other functions in this menu to be used. Auto Check-in Interval: Set the waiting interval between each auto check-in report. Note: This must be set to 6 hrs or smaller to meet the requirements of EN Grade 2. Auto Check-in Offset Period: This is to set the time delay before the first Auto Check-In report is made. After power is supplied or re-supplied to the Control Panel, a test report will be sent to the Monitoring Station based on the Offset Period. This is used to test whether the Monitoring Station is able to receive the report from the Panel accurately. Dialer Delay: Set the waiting time before dialing for report. 20 5.4. Timer Supervision Check: Select to enable or disable system supervision function. When ON is selected, the Control Panel will monitor the accessory devices according to the supervision signal received. Supervision Timer: The Control Panel monitors accessory devices according to the supervision signal transmitted regularly from the device. User this option to set a time period for receiving supervision signals. If the Control Panel fails to receive supervision signal from a device within this duration, it will consider the device out of order and report the event accordingly. NOTE: This must be set to 2 hours or less to meet the requirementes of EN Grade 2. Cross Zone Timer: When a Sensor configured for Cross Zone Monitoring is tripped, this timer begins to count down. If a different zone is tripped in this time period the control panel will report a Burglar Alarm, otherwise the panel will report a Cross Zone Trouble event. Repeatedly tripping the zone configured for cross zone monitoring will reset the Cross Zone Timer. Fire Verification Timer: When a Smoke Detector set to Fire Verification attribute is triggered, the panel begins to sound alarm, counts down Fire Verification Timer and reports a Near Alarm event (CID 118). Triggering a regular Smoke Detector with Smoke attribute during the Fire Verification Timer will prompt panel to report Smoke Alarm event (CID 111), the timer will not be reset. When the Fire Verification Timer expires, the panel reports Fire Verification Timeout event (CID 695). 5.5. Trouble Condition Setting The Trouble Condition Setting determines panel report time when AC failure or RF jamming is detected. AC Fail Report Timer: Set the waiting time before Control Panel report to Monitoring Station when AC failure is detected. Jamming Report Timer: Set the waiting time before the panel report to Monitoring Station when radio inteference is detected. 21 5.6. User Codes The User Codes setting allows configuration of access codes stored in the panel. Edit Panel User Codes: Select to edit the panel user code, then click Manage User Code to access the panel user interface and program User setting. NOTE: Only 6 six user codes are available on EN Grade 2 Compliant panels Restore User Code: If the panel and the web server User Code setting is out of synchronization, use this function to retore the User Code Setting. Choose to either synchornize using the codes stored n the website, or with the codes stored inside the panel. Dealer Code: Set the Dealer code use to resolve panel faults for INCERT. 22 5.7. Wi-Fi Setting The Wi-Fi setting allows you to check panel broadband setting, and determine whether Ethernet connection should be bypassed.
<NOTE>
For EN Grade 2 Compliance, Ethernet Bypass must be set to Disable:
5.8. Miscellaneous Setting The Miscellaneous Setting includes following setting option:
Tamper Alarm: Select when the panel should activate alarm if tamper switch is triggered. Arm Away: when tamper is triggered under Away Arm mode, Control Panel raises a local alarm and sends report to the monitoring center. While under Arm Stay or Disarm modes no alarm will be activated, nor report sent. Always: Control Panel raises a local alarm and send report for tamper-trigger in all modes. 23 6. System Settings 6.1 Central Station Reporting Please follow the steps below to enable Central Station reporting and choose which events are reported to a central station. From the Customer Info page, select Monitoring. 24 Under Monitoring Settings, set the Alarm.com forwards signals option to Always. Choose the Receiver Number, Monitoring Station Account Number, and which events to forward to the Central Station. 5.2. Enabling EN Grade 2/INCERT Monitoring To comply with the EN Grade 2/INCERT security regulations, Local Regulation settings must be enabled. This setting will enable Level 3 user lockout and reset the panel settings to the minimum default values required by the regulation. To enable Local Regulation monitoring, go to Monitoring > Local Regulation Monitoring and select the certification standard the system is being installed to from the dropdown menu and click Submit. 25 5.3. Date and Time 6.3.1 Check Date and Time To edit the panel date and time, go to Equipment > Panel Management > Advanced Panel Settings > Panel Time > Request Time. The time request will populate in the Panel Time Command History section, as well as the panel event history. 26 The time request will populate in the Panel Time Command History section, as well as the panel event history. You may need to Refresh Command History to populate the panel time. 6.3.2. Set Time To set the panel time, go to Equipment > Panel Management > Advanced Panel Settings >
Panel Time > Set Time. The panel time will be set according to the current time zone based on the Customer Profile. 6.3.3. Setting the Customer Time Zone To set the customer Time zone, find a customer, and select Edit from the customer info box. Select Address Information > System Time Zone and set the customer time zone to the appropriate value. Make sure to Set the panel time after adjusting the time zone. 27 6.4. Change Password 6.4.1 Installer Password To change your password, login to the Installer app, and go to https://alarmadmin.alarm.com/mobile/ManageDealer/ChangeRepPassword.aspx 28 You will be prompted to enter your current password once, and your new password twice. After clicking Save Change, you will receive confirmation that your password has been updated. 29 To change a users password, go to More > Profile > Login Info > Password. Enter the current password and the new password twice and select Update. 30 7. Network 7.1. Cell and IP Communication The Communication Management page allows the configuration and troubleshooting of Cell and IP Network Settings. Step 1. Navigate to Equipment > Communication Management The Signaling Section will alert you to the current status of GSM and IP Communication. The Cell Signal Strength Reading should be strong and recent, additionally the Last Cell Ping and Last Broadband Ping fields should contain recent timestamps. 31 If the ping timestamps are not recent, ping the panel using Dual Path Ping. Configure a ping to send both the outgoing and incoming ping over cell and click Send Command. Next, configure an outgoing and incoming ping over broadband and select Send Command. The signaling page will update to a current timestamp when the pings go through. 32 8. System Operation 8.1 Faults and Tampers 8.1.1 Fault and Tamper Status:
The Control Panel is capable of monitoring the system for any faulty conditions. When any fault event is detected, the amber Fault LED on the Control Panel and Remote Keypad (KP-35) will light up to indicate the situation. The fault event will be logged and reported to destinations programmed under Report setting accordingly. The remote keypad as well as the Customer and Installer webpages will also display fault event information. Refer to table below to solve the faults and pictures below to view the fault history.
<NOTE>
After solving the fault events, use the Remote Keypad to clear the fault events to remove the fault event display on the Control Panel webpage, or the fault event will remain even after they have been solved. For a list of all Panel Faults, please see Appendix B. 8.1.2 Viewing Faults on webpages:
Customer Interface: Issues Box on the System Summary page:
Installer Interface: Active Trouble Conditions on the System Check tab:
33 Device List and Status: This is found on the Equipment Section of the Installer Page, you can find the list by expanding the relevant Section. Sensor Management will allow configuration of sensors and peripherals 8.1.3 Restoring Faults In order to Restore a Fault and remove the Fault Indication, the Fault condition must be physically resolved and the fault notice must be acknowledged by the Level 2 user at the remote keypad. 8.1.4 Force Arming the Control Panel When there is a Tamper or Fault that has not been restored, or a Zone is open/activated the control panel will give an Arming Failed indication. This can be overridden at the remote keypad by choosing to arm a second time, and on the Alarm.com Webpage by choosing the Bypass Open Sensor option. Please note, any open zones that have been bypassed will remain bypassed until they are closed. 34 8.2 View History History and Event Logs can be accessed either through the ZigBee keypad, or through the installer and customer tools. Installer App: Select History from the Sidebar option menu:
Customer App: Select History from the More dropdown menu:
35 8.3 History The history pages contain events, timestamps, and acknowledgement information. The History pages contain all history records for the past 90 days. The Acknowledgement timestamp indicates what time the event was received by the Monitoring station and whether the event went through. If the event does not report within 2 minutes, faults and logs will be taken. Type: Message Type Description: Detailed description of the event including: Zone, Status, Reporting Status
(Acknowledgement) Time: Timestamp for when the event occurred Device: A description of which device the event happened on, including whether it was remote 36 of local to the system. Event: Detailed description of the event and activity Time: Timestamp for when the event occurred 8.4. Requesting a Firmware Upgrade To request a firmware upgrade, please contact your Alarm.com Support Representative. To request an upgrade, you will need to provide the unique Customer ID of the panel to be upgraded. To perform the upgrade, the customer must enable EN Grade 2 installer access from the Customer Site as described in section 3.2. 8.5 System Operation and Maintenance For system regular operation, refer to this section for operation mechanics and various issues or problems which may arise during operation. 8.5.1 Device Test You should test the accessory devices included in the alarm system regularly to ensure that they are functioning properly. Option 1:
Step1. Enter a valid PIN code into the local keypad and scroll down to the Option for Walk Test Step2. Trip the security devices to transmit a signal to the control panel. Step3. If the control panel receives the signal successfully, it will emit 1 long beep. Option 2:
See section 4.2 Sensor Management for how to perform a Walk Test remotely from the Alarm.com Installer Application. 8.5.2 IP/GSM reporting The Control Panel utilize Pass-through operation mode as specified in EN50136-2, clause 6.1.3. When an event is triggered, the panel will not consider the event reporting complete without receiving acknowledgement from the report recipient. The HSGW-Gen2-V1 utilizes IP and GSM reporting methods. The panel will still be able to report events normally even when it loses connection to one of the reporting paths, by using the remaining reporting path as alternative to ensure the alarm system does not become unavailable. For example, when the Control Panel loses Ethernet connection, the events will be reported via GSM network; if the GSM network loses connection, the events will be reported via Ethernet. The Alarm.com backend will notify a failure to communicate over broadband within 30 minutes, 37 and a failure to communicate over cell within 24 hours. If both paths are down, a fault for the failed report message will be logged and reported within 2 minutes. Additionally, if both paths are down the Receiving Centre Transceiver (RCT) will recognize the fault after 25 hours of not receiving any reports from panel and inform the Monitoring Center of the fault event. After finish programming all settings for operation, you should follow instruction below to test your alarm system to make sure it can report to your programmed reporting destination successfully. Cell and IP Communications Test The control panel has the ability to test communication along the individual reporting paths through the Dual Path Ping page (Section 7.1 Cell and IP communication). Step 1: Send an incoming and outgoing ping over the Broadband path. Step 2: Send an incoming and outgoing ping over the Cell path. Step 3: Navigate to the History Page. This page will show a record of both commands, and if Communication is successful along the individual paths, the commands will show an Acknowledgement Time Stamp Round Trip Reporting Test It is also possible to test a round trip reporting test to the Central Monitoring Station. This test is helpful to ensure that the correct information has been configured for the Central Monitoring Station, and that communication with the Central Monitoring Station has been successfully established. Step 1: Ensure that the correct Monitoring Station settings have been configured on the Monitoring page. Step 2: Navigate to Equipment > Communication > Ping Test Step 3: Select Option 2: Ping the module and request a Comm/Phone Test signal and click Send Ping Request. Provided the Monitoring settings have been configured to forward Phone Test events to the Central Monitoring Station, the Central Station should receive and acknowledge this signal. 38 39 9. Automation Devices 9.1. Device Learning and Operation The HSGW-Gen2-V1 allows for interaction with Home Automation devices using the Z-Wave protocol. These home automation devices can be learned in using the same steps described in section 4.1. The operating instructions for these devices are contained in the device installation manual. 40 10. Appendix Appendix A: Sensor Groups Senso Physical Short Description Description r Type Group Other Allowed Groups 0 1 2 3 4 6 8 Keypad/Pull Fixed Panic 24-hour audible fixed emergency buttons, 2, 4 Station instant alarm, always armed Keyfob/Panic Portable Panic 24-hour audible portable emergency buttons, 3, 6 Button instant alarm, always armed Keypad/Pull Silent Fixed Panic 24-hour silent fixed emergency buttons, 0, 4 Station instant alarm, no siren, always armed Keyfob/Panic Silent Portable Panic 24-hour silent portable emergency buttons, 1, 6 Button Keypad instant alarm, no siren, always armed Fixed Auxiliary 24-hour auxiliary sensor, instant alarm, 0, 2 always armed Keyfob/Panic Portable Auxiliary 24-hour portable auxiliary alert button, instant 1, 3 Button Contact alarm, always armed Cabinet/Safe Special belongings, such as gun cabinets 8, 10, 11, and wall safes, instant alarm, always armed 13, 14, 16, 10 Contact Door/Window Entry and exit doors, standard delay alarm, armed in Stay and Away modes 19, 31, 36 8, 11, 13, 14, 16, 19, 31, 36 11 Contact Extended Garage doors and entrances, extended delay 8, 10, 13, Delay/Door alarm, armed in Stay and Away modes 14, 16, 19, 13 Contact Door/Window or Exterior doors and windows, instant alarm, Glassbreak armed in Stay and Away modes 14 Contact Door/Window Interior doors, instant alarm, armed in Stay and Away modes 31, 36 8, 10, 11, 14, 16, 19, 31, 36 8, 10, 11, 13, 16, 19, 31, 36 15 Motion Motion Motion Sensors, follower, armed in Stay 17, 18, 20, 16 Contact Door/Window Interior Doors, instant alarm, armed in Away and Away modes mode Only 41 25, 50 8, 10, 11, 13, 14, 19, 31, 36 17 Motion Motion Motion Sensors, follower, armed in Away 15, 18, 20, mode only 25, 50 18 Motion Motion Sensor with Motion sensors subject to false alarms, 15, 17, 20, Cross Zone Verification instant alarm, armed in Away mode only 25, 50 19 Contact Door/Window Interior doors, standard delay alarm, armed in Away mode only 8, 10, 11, 13, 14, 16, 31, 36 20 Motion Motion Motion sensors, standard delay alarm, armed 15, 17, 18, in Away mode only 25, 50 25 Motion Motion-Chime Only Chime notifies a user when a door is opened, 15, 17, 18, 26 Smoke/Heat Smoke/Heat 24-hour fire, rate-of-rise heat, and smoke sensors, instant alarm, always armed 29 Temperature Freeze/Water Auxiliary freeze or water sensors, instant no alarm, three beeps, no CS report 20, 50 61 Sensor alarm, no siren, trouble beeps when tripped, always armed 31 Contact Door/Window-Chime Chime notifies a user when a door is opened, 8, 10, 11, 33 34 Siren CO Only Siren no alarm, three beeps, no CS report Wireless Siren Supervision Carbon Monoxide Carbon Monoxide gas detectors, instant alarm, always armed 36 Contact Cabinet/Safe Special intrusion such as gun cabinets and wall safes, reports as tamper if tripped, instant alarm, always armed 13, 14, 16, 19, 36 8, 10, 11, 13, 14, 16, 19, 31 38 Water Water Sensor Auxiliary: Water Sensors, instant alarm, no siren, trouble beeps when tripped, always armed 50 Motion Motion Motion sensors, standard delay alarm, armed 15, 17, 18, in Stay and Away modes 20, 25 61 Smoke/Heat Smoke Detector with 24-hour fire with verification, smoke or heat 26 Fire Verification rise sensor, instant alarm, always armed 42 Appendix B: Faults Fault Message Displayed Fault Situation Solution Panel Low Control Panel backup battery Battery voltage is low. Connect AC power to the panel and turn on the battery switch. The battery will be charged automatically. Panel AC Fault Panel Battery Missing/Dead Control Panel AC Power is Check AC power cord connection to power socket disconnected. and panel AC input. Control Panel backup battery is 1. Open panel battery compartment cover, reconnect under one of the following faults:
the battery to panel board. 1. Disconnected from panel. 2. Turn on battery switch with a sharp object. 2. Battery switch turned off. 3. If the problem is not solved, the battery is out of 3. Battery out of order. order, please change battery. Control Panel is removed from the Panel Tamper mounting bracket and its tamper switch is open. Hook the panel on the mounting bracket, make sure the tamper switch is depressed against the bracket. GSM No Control Panel cannot connect to Signal GSM network. 1. SIM card not inserted, insert a SIM card. 2. Allow panel to reset cell radio and register to GSM network 3. Move the panel to another location for better GSM signal strength. Control Panel is experiencing Locate the interference source by turning off all Jam Detect radio signal interference that wireless devices in your home, wait for 3 minutes to prevents devices from clear the fault event, then turn on the devices one by communicating with panel. one to check which device triggers the jamming fault. 1. Check if device is on low battery by checking the fault event display. 2. If device is on low battery, change battery. Supervision The device at specified zone has 3. If device battery is normal, change device location Failure not reported to Control Panel for better signal strength. Use Walk Test to find
(Zone#) within a supervision period. the new location. 4. If the battery is normal and the device signal cannot be received by panel at all using Walk Test, replace the device. Low Battery The device at specified zone is
(Zone#) low on battery Change device battery. 43 The tamper switch of the device at Tamper
(Zone#) specified zone is open. The 1. Check device mounted location, make sure device device is either removed from is properly mounted mounted location, or cover 2. Check if device cover is opened, close the cover.. Door Opened
(Zone#) opened. The Door contact at specified zone is opened (Door Contact not aligned with its magnet) Note: This event will only Close the door the Door Contact is mounted on. appear when you try to arm the system with the Door Contact opened. The device at specified zone is out of order (supervision failure) Out of Order
(Zone#) Note: This event will appear 1. Check if device is on low battery by checking the when:
fault event display. 1. If the device has failed 2. If device is on low battery, change battery. supervision, the event will be 3. If device battery is normal, change device location displayed on webpage. for better signal strength. Use Walk Test to find 2. If the device has not yet the new location. failed supervision, but did not 4. If the battery is normal and the device signal report to Control Panel for over cannot be received by panel at all using Walk 20 minutes, the event will be Test, replace the device. displayed on webpage when you try to arm the system This event only applies to following devices: PIR Sensor, 1. Check your PIR Sensor and PIR Camera PIR Camera, and Remote detection area and make sure your home Triggered Controller Panic Button. perimeter is safe before arming the system.
(Zone#) The event will appear only when 2. After triggering a Panic alarm with your Remote you attempt to arm the system Controller, wait for at least 5 seconds before within 5 seconds after the device arming the system. is triggered or pressed. The Control Panel has not been Report Fail able to send a report for over 2 minutes. 1. Check and make sure your report setting is programmed correctly 2. Check Ethernet connection 3. Check GSM/GPRS connection Network Cable The Control Panel has lost its Restore Ethernet cable connection to the Control Unplugged Ethernet cable connection Panel. 44 Federal Communication Commission Interference Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15, Part 22, Part 24, and Part 27 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures:
. Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. FCC Caution: To assure continued compliance, any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment. (Example - use only shielded interface cables when connecting to computer or peripheral devices). FCC Radiation Exposure Statement This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20 centimeters between the radiator and your body. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. The antennas used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter. This device complies with Part 15, Part 22, Part 24, and Part 27 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation. 45