FCC ID: 2ACKK-0481401 Bar Code Printer

WiFi Version:

M320-Y010-100 Bluetooth Version:

M320-B010-100 Copyright Information Copyright 2014, CognitiveTPG, Inc. CognitiveTPG is a trademark of CognitiveTPG, LLC. Microsoft and Windows are trademarks of Microsoft Corporation. Other product and corporate names used in this document may be trademarks or registered trademarks of other companies, and are used only for explanation and to their owners benefit, without intent to infringe. All information in this document is subject to change without notice, and does not represent a commitment on the part of CognitiveTPG. No part of this document may be reproduced for any reason or in any form, including electronic storage and retrieval, without the expressed written permission of CognitiveTPG. All program listings in this document are copyrighted and are the property of CognitiveTPG and are provided without warranty. To contact CognitiveTPG, Write, email, or call:

CognitiveTPG, LLC. 950 Danby Road Suite 200 Ithaca, NY 14850 E-Mail: tsupport@CognitiveTPG.com Telephone: 800.732.8950 Direct: 607.274.2500 ext 4 Fax: 607.274.2449 i Agency Compliance and Approvals CE CLASS B EN 55022:2006 +A1:2007 EN 55024:1998+A1:2001+A2:2003 EN 61000-4 SERIES REQULATIONS FCC CFR Title 47 Part 15 Subpart B:2011 Class B ICES-003 Issue 4:2004 Class B AS/NZS CISPR22---ITE AS/NZS 4268-----RF(WIFI & BT) Following standards for SAR( WIFI) Radio communications (Electromagnetic Radiation Human Exposure) Standard 2003 Amendment 2011 IEC 62209-2 Wichtige Sicherheits-Hinweise 1. Bitte lesen Sie diese Hinweis sorgfltig durch. 2. Heben Sie diese Anleitung fr den spteren Gebrauch auf. 3. Vor jedem Reinigen ist das Gert vom Stromentz zu trennen. Verwenden Sie keine Flssig-oder Aerosolreiniger. Am besten eignet sich ein angefeuchtetes Tuch zur Reinigung. 4. Die Netzanschlu-Steckdose soll nahe dem Gert angebracht und leicht zugnglich sein. 5. Das Gert ist vor Feuchtigkeit zu schtzen. 6. Bei der Aufstellung des Gertes ist auf sicheren Stand zu achten. Ein Kippen oder Fallen knnte Beschdigungen hervorrufen. 7. Beachten Sie beim Anschlu ans Stromnetz die Anschluwerte. 8. Dieses Gert kann bis zu einer Auentemperatur von maximal 40 betrieben werden. Battery safety warning:

DO NOT throw the battery in fire. DO NOT short circuit the contacts. DO NOT disassemble the battery. DO NOT throw the battery in municipal waste. v The symbol of the crossed out wheeled bin indicates that the battery should not be placed in municipal waste. Class B:

FEDERAL COMMUNICATIONS COMMISSION INTERFERENCE STATEMENT This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

-Reorient or relocate the receiving antenna.

-Increase the separation between the equipment and receiver.

-Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

-Consult the dealer or an experienced radio/ TV technician for help. CAUTION:

Any changes or modifications not expressly approved by the grantee of this device could void the user's authority to operate the equipment. RF exposure warning (WiFi) This equipment must be installed and operated in accordance with provided instructions and must not be co-located or operating in conjunction with any other antenna or transmitter. End-users and installers must be providing with antenna installation instructions and transmitter operating conditions for satisfying RF exposure compliance. SAR Value: 0.023 W/kg RF exposure warning (For Bluetooth) v The equipment complies with FCC RF exposure limits set forth for an uncontrolled environment. The equipment must not be co-located or operating in conjunction with any other antenna or transmitter. Canada, Industry Canada (IC) Notices This Class B digital apparatus complies with Canadian ICES-003 and RSS-210. Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. Radio Frequency (RF) Exposure Information The radiated output power of the Wireless Device is below the Industry Canada

(IC) radio frequency exposure limits. The Wireless Device should be used in such a manner such that the potential for human contact during normal operation is minimized. This device has been evaluated for and shown compliant with the IC Specific Absorption Rate (SAR) limits when installed in specific host products operated in portable exposure conditions. (For WiFi) This device has also been evaluated and shown compliant with the IC RF Exposure limits under portable exposure conditions. (antennas are less than 20 cm of a person's body).

(For Bluetooth) Canada, avis de l'Industry Canada (IC) Cet appareil numrique de classe B est conforme aux normes canadiennes ICES-003 et RSS-210. Son fonctionnement est soumis aux deux conditions suivantes : (1) cet appareil ne doit pas causer d'interfrence et (2) cet appareil doit accepter toute interfrence, notamment les interfrences qui peuvent affecter son fonctionnement. Informations concernant l'exposition aux frquences radio (RF) La puissance de sortie mise par lappareil sans fil est infrieure la limite d'exposition aux frquences radio de l'Industry Canada (IC). Utilisez lappareil sans fil de faon minimiser les contacts humains lors du fonctionnement normal. v Ce priphrique a t valu et dmontr conforme aux limites SAR (Specific Absorption Rate Taux d'absorption spcifique) par l'IC lorsqu'il est connect des dispositifs htes spcifiques oprant dans des conditions dutilisation mobile. (Pour le Wi-Fi) Ce priphrique a galement t valu et dmontr conforme aux limites d'exposition radio-frquence par l'IC pour des utilisations par des oprateurs mobiles (les antennes sont moins de 20 cm du corps d'une personne). (Pour le Bluetooth) NCC :

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() v Contents 1. Introduction .................................................. 1 1.1 Product Introduction .......................................................................................... 1 1.2 Product Features .............................................................................................. 2 1.2.1 Printer Standard Features ......................................................................... 2 1.2.2 Printer Optional Features .......................................................................... 3 1.3 General Specifications ...................................................................................... 3 1.4 Print Specifications ........................................................................................... 4 1.5 Media Specifications ......................................................................................... 4 2. Operations Overview ............................................ 5 2.1 Unpacking and Inspection ................................................................................. 5 2.2 Printer Overview .................................................................................................. 6 2.2.1 Front View ..................................................................................................... 6 2.2.2 Interior View .................................................................................................. 7 2.2.3 Rear View ...................................................................................................... 8 2.3 Operator control ................................................................................................ 9 2.3.1 LED Indication and Keys ............................................................................... 9 3. Setup ..................................................... 11 3.1 Install the Battery ............................................................................................ 11 3.2 Charge the Battery .......................................................................................... 12 3.2.1 Charge the Battery ...................................................................................... 12 3.2.2 Charge by Charger Station (Optional) ...................................................... 13 3.2.3 Charge by Vehicle Power Adaptor (Optional) ........................................... 14 3.3 Communicate ................................................................................................. 15 3.3.1 Connecting with the Communication Cable .............................................. 15 3.3.2 Connecting with Bluetooth (Optional) ...................................................... 16 3.4 Loading the Media .......................................................................................... 17 4. Accessories ................................................. 19 4.1 Install the Belt Clip .......................................................................................... 19 4.2 Install the IP54-rated environmental case with shoulder strap (Optional) . 20 5. Power-on Utilities ............................................. 21 5.1 Media Sensor Calibration ................................................................................... 21 5.2 Self-test and Dump Mode ............................................................................... 22 5.3 Printer Initialization ......................................................................................... 25 6. Diagnostic Tool ............................................... 26 6.1 Start the Diagnostic Tool .................................................................................... 26 vi 6.2 Printer Function .............................................................................................. 27 6.3 Calibrating Media Sensor by Diagnostic Tool ...................................................... 28 6.3.1 Auto Calibration ...................................................................................... 28 6.4 Setting Wi-Fi by Diagnostic Tool (Optional) ...................................................... 29 6.5 Setting Bluetooth by Diagnostic Tool (Optional) ................................................ 30 7. Troubleshooting .............................................. 31 7.1 Common Problems ......................................................................................... 31 8. Maintenance ................................................ 33 vii 1. Introduction 1.1 Product Introduction Thank you very much for purchasing CognitiveTPG bar code printer. Enjoy CognitiveTPGs reputation for cost-efficient, high durability printers with the M3 economical printer. The M3 is a comfortable, light-weight printer capable of working with any mobile printing application where you need quick, simple receipts/labels on demand. Our M3 is designed for a rough life, inside the IP54-rated protective case to resist dust and water and with its rubber over-mold design prepared to take up to a five foot fall and keep printing. These small and light printers can be worn comfortably for a full shift, without interfering with the users tasks. Use USB, or optional Bluetooth, 802.11 b/g/n Wireless or Serial to connect to a mobile computer or even a smart phone and produce clear easy-to-read receipts hour after hour. This document provides an easy reference for operating the M3. The online version of the Programmer's manual, or more information can be downloaded from service and support web site as an Adobe To print label formats, please refer to the instructions provided with your labeling Acrobat Reader file. software; if you need to write the custom programs, please refer to the programming manual that can be found on the accessories CD-ROM or on CognitiveTPGs website at http://www.cognitivetpg.com. Applications Direct store deliveries (DSD) Field repair/installation Mobile point of sale Parking citations Mobile ticketing Onboard transportation ticketing Utility billing/meter reading 1 1.2 Product Features 1.2.1 Printer Standard Features The printer offers the following standard features. Product standard feature Direct thermal printing Black mark reflective sensor Head open sensor 3 operation buttons (On/off, feed, and cover-open) 2 color LED for printer status, 3 LEDs for battery status USB 2.0 (full speed) interface 8 MB SDRAM memory 4 MB FLASH memory Powerful 32 bit 200 MHz RISC processor Eltron and Zebra emulation languages support Internal 8 alpha-numeric bitmap fonts Fonts and bar codes can be printed in any one of the four directions (0, 90,180, 270 degree) Internal Monotype Imaging true type font engine with one CG Triumvirate Bold Condensed scalable font Downloadable fonts from PC to printer memory Downloadable firmware upgrades Text, bar code, graphics/image printing (Please refer to the programming manual for supporting code page) 2D bar code PDF-417, Maxicode, DataMatrix, QR code, Aztec, Supported image BITMAP, BMP, PCX

(Max. 256 colors graphics) subsets Supported bar code 1D bar code Code 39, Code 93, Code128UCC, Code128 A,B,C, Codabar, Interleaved 2 of 5, EAN-8, EAN-13, EAN-128, UPC-A, UPC-E, EAN and UPC 2(5) digits add-on, MSI, PLESSEY, POSTNET, China POST, GS1 DataBar, 2 1.2.2 Printer Optional Features The printer offers the following optional features. Product option feature 802.11 b/g/n wireless Bluetooth 2.0 CPCL emulation (with Bluetooth) Black mark sensor position

(left / right / center) Charge station 1 cell

(with changeable power connector) Vehicle power adapter IP54-rated environmental case with shoulder strap USB to RS-232 cable USB cable Li-ion battery User Factory options options 1.3 General Specifications General Specifications Physical dimensions Enclosure Weight Electrical Environmental condition 116 mm (W) x 148 mm (H) x 70 mm (D) Plastic enclosure with rubber over-mold construction 550 g (1.21 lb) DC 7.4V/ 2500 mA/ h rechargeable battery Operation: -10 ~ 50C (14 ~ 122F), 10 ~ 90% non-condensing Storage: -40 ~ 60 C (-40 ~ 140F), 10 ~ 90% non-condensing 3 1.4 Print Specifications Print Specifications M3 Print head resolution 203 dots/inch (8 dots/mm) Printing method Dot size

(width x length) Print speed

(inches per second) Max. print width Max. print length Printout bias Direct thermal 0.125 x 0.125 mm

(1 mm = 8 dots) 2, 3, 4 ips selectable Up to 4 ips 72 mm (2.83) 2286 mm (90) Vertical: 1 mm max. Horizontal: 1 mm max. 1.5 Media Specifications Media Specifications M3 Media roll capacity Receipt: 57 mm (2.25) OD Media type Label: 55 mm (2.16) OD Receipt paper, Bline receipt paper

(Black mark in printing side) &

Selected label Media wound type Printing face outside wound Media width Receipt: 2 ~ 3.15 Label: 2 ~ 3.07 Media thickness Label: Fasson standard label media up to Receipt: 0.0508 ~ 0.1016 mm (2 ~ 4 mil) Media height Label: Min. 25.4 mm (1) Media core diameter 10.2 ~ 25.4 mm (0.4 ~ 1) 0.14 mm (5.5 mil) 4 2. Operations Overview 2.1 Unpacking and Inspection This printer has been specially packaged to withstand damage during shipping. Please carefully inspect the packaging and printer upon receiving the printer. Please retain the packaging materials in case you need to reship the printer. Unpacking the printer, the following items are included in the carton. One printer unit One Li-ion battery One Windows labeling software/Windows driver CD disk One quick installation guide One power adaptor One belt clip One USB Cable If any parts are missing, please contact the Customer Service Department of your purchased reseller or distributor. 5 2.2 Printer Overview 2.2.1 Front View 1 3 5 2 4 6 1. LED indicator 2. Feed button 3. Power on/off button 4. Media cover release button 5. Media holder adjustment knob 6. Media cover 6 2 5 2.2.2 Interior View 1 3 4 1. Tear edge 2. Print head 3. Media holder 4. Platen 5. Black mark sensor 7 2.2.3 Rear View 1 2 3 4 5 1. Li-ion battery 2. Battery open clasp 3. USB interface 4. Power jack 5. Interface cover 8 2.3 Operator control 2.3.1 LED Indication and Keys 2 1 3 4 5 6 1. Power on/off button 2. Printer status LED indicator 3. Battery charge level LED indicator 4. Battery status LED indicator 5. Wireless status LED indicator 6. Feed button LED Status Indication Off Printer status LED Green (blinking) indicator Red (solid) Red (blinking) Printer is ready Printer is paused Media cover is open Printer error Battery status LED Green (blinking) Recharge the battery indicator Amber (solid) Battery is charging Battery charge level Green LED indicator

(solid) Wireless status LED Blue (solid) indicator Blue (blinking) Full charged 2/3 charged level 1/3 charged level Wireless device is ready Wireless device is communicating Note: Wireless module is optional for the M3 model. 9 Keys Function 1. Press and hold for 2-3 seconds to turn on the printer. 2. Press and hold for 2-3 seconds to turn off the printer. 1. Ready status: Feed one label 2. Printing status: Pause the print job 10 3. Setup 3.1 Install the Battery 1. Insert the left side to install the battery at the rear of the printer. 2. Push the right side of the battery. 3. Pull the battery clasp to lock the battery. Battery safety warning:

DO NOT throw the battery in fire. DO NOT short circuit the contacts. DO NOT disassemble the battery. DO NOT throw the battery in municipal waste. The symbol of the crossed out wheeled bin indicates that the battery should not be placed in municipal waste. 11 3.2 Charge the Battery It takes 2 to 3 hours to fully charge the battery before the first time usage. The lifetime of the battery is 300 times for charge/discharge cycles. 3.2.1 Charge the Battery 1. Open the interface cover and plug the power cord to the power jack. 2. Plug the power cord into a properly power outlet. Note:

Please switch OFF printer power prior to plug in the power cord to printer power jack. When the battery is charging, please do not remove the battery from the printer, otherwise, please re-plug the power cord into a power outlet. 3. When the battery is charging, the color of battery status LED indicator is solid amber. Note:

When charging over 4 ~ 8 hrs, the battery is completely charged and the amber of LED indicator will be off. 12 3.2.2 Charge by Charger Station (Optional) 1. Plug the power cord to the power jack on the charger station. 2. Install the battery in the charger station. (Refer to steps on section 3.1) 3. Plug the power cord into a properly power outlet. LED Color Description Green / Solid Battery is completely charged Red / Solid Battery is charging Red / Blinking Battery charging error Off No battery Battery is completely charged over 4 ~ 8 hrs. 13 3.2.3 Charge by Vehicle Power Adaptor (Optional) 1. Open the interface cover and plug the power cord to the power jack. 2. Plug the vehicle power adaptor into the car cigarette lighter socket. 14 3.3 Communicate 3.3.1 Connecting with the Communication Cable

* USB to USB Cable (Optional)

* USB to RS-232 Cable (Optional) Open the interface cover and connect the printer to the computer with USB cable. USB interface USB connector

(Printer) USB connector

(PC) Open the interface cover and connect the printer to the computer with RS-232 cable. RS-232 connector

(PC) 15 3.3.2 Connecting with Bluetooth (Optional) Default Name BT-SPP PIN 0000 Turn on the printer and make sure the Bluetooth of device is open. Note:

Please refer to section 6.5 to change the name of default and PIN. 16 3.4 Loading the Media 1. Open the printer media cover by pressing the media cover release button. 2. Use a coin to rotate the media holder adjustment knob, and the media holder should be placed at the correct place to fit the media roll. Media holder Note:

The media holder should be positioned overlap the bold line and remain the media holder alignment indicator visible. 17 3. Place the media roll at the correct side, and pull out enough paper over the tear edge. 4. Press each side of media cover to close the media cover and make sure the media cover closed correctly. 18 4. Accessories 4.1 Install the Belt Clip 1. Refer to figure beside. Loop the belt clip through the slot below the battery. 2. Fasten the belt clip with 2 buttons. 3. The printer can be hung on the belt. 19 4.2 Install the IP54-rated environmental case with shoulder strap

(Optional) 1. Open the case top cover. Top cover 2. Put the printer into the case. 3. Close the case top cover. And the outside cover should be opened while printing. Outside cover 20 5. Power-on Utilities There are three power-on utilities to set up and test printer hardware. These utilities are activated by pressing FEED button(

) then turning on the printer power simultaneously and release the button at different positions of LED indicator. Please follow the steps below for different power-on utilities. 1. Turn off the printer power switch. 2. Hold on the FEED button(

) then turn on the power switch. 3. Release the button(

) when LED indicates with different positions for different functions. Power on utilities The positions of LED light will be changed as following pattern:

LED Functions

(Solid)

(5 blinks)

(5 blinks)

(5 blinks)

(Solid green) 1. Media sensor calibration 2. Self-test and enter dump mode 3. Printer initialization Release Release Release 5.1 Media Sensor Calibration Please follow the steps below to calibrate the media sensor. 1. Turn off the power switch. 2. Hold on the FEED button(

) then turn on the power switch. 3. Release the FEED button(

) when the indicator becomes and blinking. (Any green will do during the 5 blinks) It will calibrate the black mark sensor sensitivity. The LEDs will be changed as following order:

(amber)

(5 blinks)

(5 blinks)

(5 blinks)

(solid green) 21 5.2 Self-test and Dump Mode Please follow the steps below. 1. Turn off the power switch. 2. Hold on the FEED button(

) then turn on the power switch. 3. Release the FEED button(

) when the indicator becomes and blinking. (Any green will do during the 5 blinks) The LEDs will be changed as following order:

(amber)

(5 blinks)

(5 blinks)

(solid green)

(5 blinks) 4. It calibrates the sensor and measures the media length and prints internal settings then enter the dump mode. 5. Turn off / on the power to resume printer for normal printing. 22 Self-test Printer will print the printer configuration after media sensor calibration. Self-test printout can be used to check if there is any dot damage on the heater element, printer configurations and available memory space. Printer model name Main board firmware version Printer serial number Printed mileage Main board firmware checksum Serial port setting Code page Country code Print speed Print darkness Label size (width, height) Black mark (vertical gap, offset) Sensor sensitivity Battery voltage Print head temperature Print head average resistance Bad dots of print head Bluetooth settings information (option) File management information Print head test pattern 23 Dump mode Printer will enter dump mode after printing printer configuration. In the dump mode, all characters will be printed in 2 columns as following. The left side characters are received from your system and right side data are the corresponding hexadecimal value of the characters. It allows users or engineers to verify and debug the program. ASCII Data Hex decimal data related to left column of ASCII data Note:

1. Dump mode requires 3 wide paper width. 2. Turn off / on the power to resume printer for normal printing. 24 5.3 Printer Initialization Printer initialization is used to clear DRAM and restore printer settings to defaults. Printer initialization is activated by the following procedures. 1. Turn off the power switch. 2. Hold on the FEED button(

) then turn on the power switch. 3. Release the FEED button(

) when the indicator becomes and blinking. (Any green will do during the 5 blinks). The LEDs will be changed as following:

(amber)

(5 blinks)

(5 blinks)

(5 blinks)

(solid green) Printer configuration will be restored to defaults as below after initialization. Parameter Default setting Speed Density 50.8 mm/sec (2 ips) 8 Media Width 2.83 (72 mm) Media Height 4 (101.5 mm) Sensor Type Black mark sensor (As paper end sensor) Black Mark Setting As paper end sensor Print Direction 0 Reference Point 0,0 (upper left corner) Offset 0 Serial Port Settings 9600 bps, none parity, 8 data bits, 1 stop bit Code Page Country Code Clear Flash Memory 850 001 No IP Address DHCP 25 6. Diagnostic Tool Cognitive TPGs Diagnostic Utility is an integrated tool incorporating features that enable you to explore a printers settings/status; change a printers settings;

download graphics, fonts and firmware; create a printer bitmap font; and send additional commands to a printer. With the aid of this powerful tool, you can review printer status and settings in an instant, which makes it much easier to troubleshoot problems and other issues. 6.1 Start the Diagnostic Tool 1. Double click on the Diagnostic tool icon to start the software. 2. There are four features (Printer Configuration, File Manager, Bitmap Font Manager, Command Tool) included in the Diagnostic utility. Features tab Printer functions Printer Status Interface Printer setup 26 6.2 Printer Function 1. Select the PC interface connected with bar code printer. 2 1 The default interface setting is USB interface. If USB interface is connected with printer, no other settings need to be changed in the interface field. 2. Click the Printer Function button to setup. 3. The detail functions in the Printer Function Group are listed as below. Function Description Calibrate Sensor Ethernet Setup Calibrate the sensor specified in the Printer Setup group media sensor field Setup the IP address, subnet mask, gateway for the on board Ethernet RTC Setup Synchronize printer Real Time Clock with PC Factory Default Initialize the printer and restore the settings to factory default. (Please refer section 5.3) Reset Printer Reboot printer Print Test Page Print a test page Configuration Page Print printer configuration (Please refer section 5.2) Dump Text To activate the printer dump mode. Ignore AUTO.BAS Ignore the downloaded AUTO.BAS program Exit Line Mode Exit line mode. Password Setup Set the password to protect the settings For more information about Diagnostic Tool, please refer to the diagnostic utility quick start guide in the CD disk \ Utilities directory. 27 6.3 Calibrating Media Sensor by Diagnostic Tool 6.3.1 Auto Calibration 1. Make sure the media is installed ready and media cover is closed. (Please refer to section 3.4) 2. Turn on the printer power switch. 3. Open Diagnostic tool and set interface. (The default setting is USB) 2 1 The default interface setting is USB interface. If USB interface is connected with printer, no other settings need to be changed in the interface field. 4. Click the Calibrate Sensor button. 5. Select the media type and click the Calibrate button. 1 2 Note:

The M3 can only support black mark and continuous of media type. 28 6.4 Setting Wi-Fi by Diagnostic Tool (Optional) 1. Make sure the media is installed ready and media cover is closed. (Please refer to section 3.4) 2. Turn on the printer power switch. 3. Open Diagnostic tool and set interface. (The default setting is USB) 2 1 The default interface setting is USB interface. If USB interface is connected with printer, no other settings need to be changed in the interface field. 4. Select Wireless tab and Built-in wireless module item. 5. Enter and select the new WLAN settings in the editor. 6. Press Set button to set the new settings to the printer. 7. Press Get button to make sure WLAN is set properly. 1 2 3 4 5 Note:

* The printer connects with the computer via USB cable or RS-232 cable, which are option. 29 6.5 Setting Bluetooth by Diagnostic Tool (Optional) 1. Make sure the media is installed ready and media cover is closed. (Please refer to section 3.4) 2. Turn on the printer power switch. 3. Open Diagnostic tool and set interface. (The default setting is USB) 2 1 The default interface setting is USB interface. If USB interface is connected with printer, no other settings need to be changed in the interface field. 4. Select Wireless tab and Built-in wireless module item. 5. Enter the new BT Local Name or BT PIN Code in the editor. 6. Press Set button to set the new BT name or BT PIN code of the printer. 7. Press Get button to get back the settings. Make sure the Bluetooth module settings are set properly. 1 2 3 Note:

* The printer connects with the computer via USB cable or RS-232 cable, which are option. 4 5 30 7. Troubleshooting 7.1 Common Problems The following guide lists the most common problems that may be encountered when operating this bar code printer. If the printer still does not function after all suggested solutions have been invoked, please contact the Customer Service Department of your purchased reseller or distributor for assistance. Problem Possible Cause Recovery Procedure

* The battery is not properly installed.

* The battery is dead.

* The printer carriage is open.

* Reinstall the battery.

* Switch the printer on.

* Charge the battery.

* Please close the print carriage. Power indicator does not illuminate

- The printer status from DiagTool shows Head Open.

- The printer status from DiagTool shows Out of incorrectly. Paper..

- The printer status from DiagTool shows Paper Jam.

* Running out of media roll.

* The media is installed

* Black mark sensor is not calibrated.

* Black mark sensor is not set properly.

* Make sure media size is set properly.

* Media may be stuck inside the printer mechanism.

* The space of FLASH/DRAM Memory full

( FLASH / DRAM ) is full.

* Supply a new media roll.

* Please refer to the steps on section 3.4 to reinstall the media roll.

* Calibrate the black mark sensor.

* Calibrate the black mark sensor.

* Set media size correctly.

* Delete unused files in the FLASH/DRAM.

* The max. numbers of DRAM is 256 files.

* The max. user addressable memory space of DRAM is 256KB.

* The max. numbers of file of FLASH is 256 files.

* The max. user addressable memory space of FLASH is 2560KB.

* Media is loaded incorrectly

* Dust or adhesive accumulation on the print head.

* Print density is not set

* Reload the supply.

* Clean the print head.

* Clean the platen roller.

* Adjust the print density and print speed.

* Run printer self-test and check the print properly.

* Printhead element is damaged.

* Wrong label size setup. head test pattern if there is dot missing in the pattern.

* Change proper media roll.

* Set the correct label size. Poor Print Quality Missing printing on the left or right side of label Gray line on the blank label

* The print head is dirty.

* The platen roller is dirty.

* Clean the print head.

* Clean the platen roller. 31 Irregular printing

* The printer is in Hex Dump mode.

* The RS-232 setting is incorrect.

* Turn off and on the printer to skip the dump mode.

* Re-set the Rs-232 setting. 32 8. Maintenance This session presents the clean tools and methods to maintain your printer. 1. Please use one of following material to clean the printer. Cotton swab Lint-free cloth Vacuum / Blower brush 100% Ethanol or Isopropyl Alcohol 2. The cleaning process is described as following, Printer Part Method Interval Clean the print head when changing a new label roll 1. Always turn off the printer before cleaning the print head. 2. Allow the print head to cool for a minimum of one minute. 3. Use a cotton swab and 100%

Ethanol or Isopropyl Alcohol to clean the print head surface. Print Head Platen Roller 1. Turn the power off. 2. Rotate the platen roller and wipe it Clean the platen roller when changing a new label roll Tear Bar/Peel Bar Sensor Exterior thoroughly with water. Use the lint-free cloth with 100%

ethanol to wipe it. As needed Compressed air or vacuum Wipe it with water-dampened cloth As needed Monthly Interior Brush or vacuum As needed Note:

Do not touch printer head by hand. If you touch it accidentally, please use ethanol to clean it. Please use 100% Ethanol or Isopropyl Alcohol. DO NOT use medical alcohol, which may damage the printer head. Regularly clean the print head and supply sensors. 33 CognitiveTPG, LLC 950 Danby Road, Suite 200, Ithaca, NY 14850 Toll Free: 800-732-8950 Phone: 607-274-2500 www.CognitiveTPG.com Copyright 2014 CognitiveTPG. All Rights Reserved. M320-UG-00001