FCC ID: QABTSR608V93E emerald V9.3 multi smart card reader

emerald Quick Start Installation Guide TSR-UL-0061-1.3 Notice The information in this manual was correct at the time of publication. Tyco Security Products reserves the right to modify this product. All specifications are subject to change without notice. Copyright 2015 Tyco Security Products Under copyright laws, the contents of this manual may not be copied, photocopied, reproduced, translated or reduced to any electronic medium or machine-readable form, in whole or in part, without prior written consent of Tyco Security Products. All Rights Reserved. Trademarks The trademarks, logos, and service marks displayed on this document are registered in the United States (or other countries). Any misuse of the trademarks is strictly prohibited and Tyco Security Products will aggressively enforce its intellectual property rights to the fullest extent of the law, including pursuit of criminal prosecution wherever necessary. All trademarks not owned by Tyco Security Products are the property of their respective owners, and are used with permission or allowed under applicable laws. Product offerings and specifications are subject to change without notice. Actual products may vary from photos. Not all products include all features. Availability varies by region. Contact your sales representative for more information. Licence information Your use of this product is governed by certain terms and conditions. Support If you require technical assistance using CEM products, please contact the CEM Support team using the following telephone number:

Telephone:+44(0)2890 456656 Email: cem.support@tycoint.com Please provide our support engineers with as much information as possible. This may include:

Site name Product name and model CEM software version Description of the problem Publication Date 12th January 2015 emerald Quick Installation Guide Warning This is a class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures Warning English Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a type and maximum

(or lesser) gain approved for the transmitter by Industry Canada. To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically radiated power (e.i.r.p.) is not more than that necessary for successful communication. This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. Franais Conformment la rglementation d'Industrie Canada, le prsent metteur radio peut fonctionner avec une antenne d'un type et d'un gain maximal (ou infrieur) approuv pour l'metteur par Industrie Canada. Dans le but de rduire les risques de brouillage radiolectrique l'intention des autres utilisateurs, il faut choisir le type d'antenne et son gain de sorte que la puissance isotrope rayonne quivalente (p.i.r.e.) ne dpasse pas l'intensit ncessaire l'tablissement d'une communication satisfaisante. Le prsent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence. L'exploitation est autorise aux deux conditions suivantes : (1) l'appareil ne doit pas produire de brouillage, et (2) l'utilisateur de l'appareil doit accepter tout brouillage radiolectrique subi, mme si le brouillage est susceptible d'en compromettre le fonctionnement. Warning - For FCC Labelled emerald Terminals This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions:

(1) This device may not cause harmful interference, and

(2) This device must accept an interference received, including interference that may cause undesired operation. This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. End users must follow the specific operating instructions for satisfying RF exposure compliance. This transmitter must not be co-

located or operating in conjunction with any other antenna or transmitter. Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. Installation of this device shall be performed by a qualified person in accordance to all local regulations. This system must be installed within the protected premise in accordance with the National Electrical Code (NFPA70), and the local authorities having jurisdiction. Equipment changes or modifications without the approval of the party responsible for compliance could void the user's authority to operate the equipment and could create a hazardous condition. This page is intentionally blank. TSR-UL-0061-1.3 Contents 1 Introduction . 1 1.1 Terminal specifications . 2 1.1.1 CEM emerald product codes . 2 1.1.2 UL-294 grading . 2 1.1.3 Terminal dimensions . 3 1.1.4 Part ratings. 3 1.1.5 emerald terminal key components . 4 1.2 Simplified AC2000 Network Topology . 5 1.3 Hardware Installation Process . 6 2 Mounting the Terminal . 7 2.1 Preparing for mounting . 7 2.1.1 Recommended tools . 7 2.1.2 Opening the terminal . 8 2.1.3 Mounting the terminals back casing . 9 3 Wiring the Terminal. 11 3.1 Cabling requirements. 11 3.1.1 Ethernet host . 11 3.2 The Main Board . 12 3.3 The Input/Output Board . 13 3.4 Wiring locks . 14 3.4.1 Wiring a voltage provided lock (internal power) . 14 3.4.2 Wiring a voltage not provided lock (external power) . 16 3.4.3 Output power switch. 16 3.4.4 Supported third party read heads. 16 3.5 Terminal with Request to Exit Switch. 17 3.6 Configuration information. 18 3.7 Terminal with Third Party Wiegand Read Head. 19 3.8 Configuration information. 20 3.9 Tamper Detection on Terminal Inputs . 21 3.9.1 Wiring the resistor network. 21 3.9.2 Re-assembling the terminal. 21 4 Terminal Network Configuration . 23 4.1 Checking emeralds Network Status . 23 4.2 Accessing the System Configuration Menu . 24 4.2.1 Setting the terminal IP address, gateway and subnet mask . 24 4.2.2 Network routing - (advanced users) . 25 4.2.3 Testing the connection with the AC2000 server . 25 5 Using the Terminal . 27 5.1 Presenting your card. 28 6 Diagnostics and Testing . 31 6.1 Navigating the Menus . 31 6.2 Accessing the System Configuration Menu . 32 6.2.1 System Information menu . 33 6.2.2 Tests menu . 35 6.3 Maintenance . 37 Chapter 1 Introduction emerald (TS100/200/300) is an intelligent access terminal that is designed to control and monitor access at controlled doors. Used as part of the AC2000 system, emerald controls access to restricted areas while giving the user a wide choice of information tools and applications at the door. The AC2000 software suite has not been evaluated by UL. Multi-colour status LED Microphone Passive IR detector Speaker 4.3 capacitive screen Figure 1 Photograph of the emerald terminal 1 CHAPTER 1 : Introduction 1.1 Terminal specifications emerald is available in three models; the TS100, TS200 and TS300. For the purposes of UL294, the connection and wiring for the access control function are identical for all three emerald models. All three models provide the same access control functionality, however the TS200 and TS300 provide additional intercom and remote application functions that are not evaluated by UL and are not for use on UL installations. Note The emerald terminal is for indoor use only. 1.1.1 CEM emerald product codes Contact CEM sales for further information. Card technology TS100 TS200 TS300 Mifare CSN TSR/100/105 TSR/200/105 TSR/300/105 Picopass TSR/100/106 TSR/200/106 TSR/300/106 CEM DESFire TSR/100/107 TSR/200/107 TSR/300/107 iClass/iClass SE TSR/100/108 TSR/200/108 TSR/300/108 multi smart-card reader TSR/100/608 TSR/200/608 TSR/300/608 FCC ID IC ID QABTSR105V910 12009A-

TSR105V910 QABTSR608V93E 12009A-

TSR608V93E QABTSR608V93E 12009A-

TSR608V93E QABTSR608V93E 12009A-

TSR608V93E QABTSR608V93E 12009A-

TSR608V93E Table 1: List of CEM emerald product codes Note The typical read range for the integrated 13.56MHz read-head is 3 5cm (1.2 2) Supported card technologies The emerald multi smart-card reader supports the following card technologies:

CEM DESFire MIFARE CSN iClass Important The appropriate card definitions must be loaded onto the CEM Central Database Computer (CDC). 2 TSR-UL-0061-1.3 emerald Quick Installation Guide 1.1.2 UL-294 grading The emerald terminal has been rated according to the UL-294 grading system and is outlined in Table 2:

Feature Destructive attack Line security Endurance Standby power Table 2: UL-294 grading 1.1.3 Terminal dimensions Grading 1 1 4 1 Figure 2 Illustration of emerald including dimensions Dimensions of the emerald terminal:

Length: 157mm (6.2) Depth (bottom): 49mm (1.9) Width: 109mm (4.3) Depth (top): 28mm (1.1) 3 CHAPTER 1 : Introduction 1.1.4 Part ratings emerald has been tested for operation within the ranges specified in the table below. Part emerald terminal DC power (unit only) Inputs Comms to system host Dry contact relay outputs Wet contact relay outputs Ethernet communications Memory Rating 0 to 49C (32 to 120F) flame retardant polycarbonate, Humidity 5% to 95% non-condensing 12V nominal (11.75V 12.25V) @ 500mA peak. Shall be powered by an external UL294 or UL603 listed power-limited power supply with appropriate ratings and external power on indicator. Four supervised analog inputs - voltage supplied 10/100 Base-T, TCP/IP, CAT5/5e/6, RJ45 connector 0 - 30VDC @ 2A eacha 11.3-12VDC @ 1.3A combined between both outputsb 10/100BaseT Ethernet - RJ-45 connector 128MB RAM, 256MB NAND Flash supporting up to 250,000 cardholder records and 50,000 transactions off-line) Table 3: Table of part ratings a. When powered from an external source, the current per load is limited to 2A by the relay, but the total current drawn is also limited by the capability of the external power supply. b. If the power to drive the relay loads are sourced from the internal supply, the total current required from the external supply is Relay 1 LOAD + Relay 2 LOAD + 0.5A. 4 TSR-UL-0061-1.3 1.1.5 emerald terminal key components emerald Quick Installation Guide Back assembly Front assembly Back casing I/O board Ribbon cable with ferrite Front casing RJ-45 10/100 jack Chassis grounding post Front board Front board CPU board Figure 3 Illustration of the key component parts Note All emerald models use the same component parts. 5 CHAPTER 1 : Introduction 1.2 Simplified AC2000 Network Topology Figure 4 Basic illustration of a typical AC2000 network including emerald configurations Important The emerald terminal is only available as an ethernet device. 6 TSR-UL-0061-1.3 1.3 Hardware Installation Process emerald Quick Installation Guide Figure 5 Hardware installation flow chart 7 CHAPTER 1 : Introduction 8 TSR-UL-0061-1.3 Chapter 2 Mounting the Terminal Important Care must be taken when working around mains electricity. The emerald terminal can be mounted on a variety of standard electrical back boxes:

UK single back box US single gang electrical junction box UK double back box mounted vertically 75mm (3) VESA mount 2.1 Preparing for mounting Care must be taken with the internal components when disassembling the terminal. 2.1.1 Recommended tools 3 mm (0.1) slot screwdriver for input/output connections and DC supply Wire cutters and strippers Security hex socket screwdriver Product Security screwdriver handle Security screwdriver bit CEM Product Code HTO/000/001 HTO/000/000 Table 4: Security screwdriver product codes 7 CHAPTER 2 : Mounting the Terminal 2.1.2 Opening the terminal Important Take care not to strain the ribbon cable connecting the two halves of the terminal. Figure 6 Opening the terminal 1. If the terminal is being retro-fitted after installation the side panels must be removed. To do this, position a 5 mm (0.2) flat head screwdriver under the panel and slide it along the length to release it. Note A factory shipped terminal does not have the panels fitted. 2. Set the terminal on a stable, level surface to reduce the risk of the front of the terminal falling when it is disconnected. 3. Remove the four screws using a security hex screwdriver. 4. Carefully lift the top casing away from the back of the terminal, pivoting as shown. 5. Disconnect the ribbon cable from the I/O board before commencing wiring. 8 TSR-UL-0061-1.3 emerald Quick Installation Guide 2.1.3 Mounting the terminals back casing Important The emerald terminal must be fitted on the secure side of the door. To access the full range of mounting screw positions of the terminal the Input/Output board must first be removed from the back box. C C D D A - Back casing B - I/O board C - Spacers D - Mounting screws C D A B C D Figure 7 Exploded view illustration of the back casing and I/O board 1. Remove the four screws and spacers using a Phillips star head screwdriver. 2. Lift the I/O board away from the mountings. 3. Drill the back outer casing as required for cable access and back box mounting. (see Figure 8) Note To maintain the IP65 rating, waterproof glands must be fitted to the drilled holes. 4. Fit the back casing to the electrical junction box. 5. Re-attach the input/output PCB to the back casing ensuring to replace the spacers in the correct orientation. 9 CHAPTER 2 : Mounting the Terminal Drilling the back casing Figure 8 emerald back casing drill hole dimensions Mounting hole Description A B C D E Generic positions for wall mounting. These holes are accessible when the I/O board is in place. UK single back box. US Single back gang electrical junction box. UK double back box mounted vertically. 75mm (3) VESA mount. Table 5: emerald mounting descriptions 10 TSR-UL-0061-1.3 Chapter 3 Wiring the Terminal 3.1 Cabling requirements Table 6 outlines recommended cabling requirements for each connector on the emerald. Purpose External 12V supply Inputs Outputs Wiegand Recommended Cable Belden 8760 18AWG two conductor cable or equivalent Belden 95XX or equivalent (XX =

the number of pairs from 01 - 50) Belden 9462 or equivalent Belden 9514 (7 x 22AWG), Alpha 1229C(9 x 22AWG) or equivalent Connector 14AWG Screw Terminal Max Length 30m (98.4) 14AWG Screw Terminal 3m (9.8) 14AWG Screw Terminal 14AWG Screw Terminal Variablea 30m (98.4) Table 6: Terminal installation cabling requirements a. As a guideline, a typical maglock from 650mA up to 1500mA @ 12V would use AWG18 cable, located no more than 7.6m (25) from the emerald terminal. Cables should not exceed 30m (98.4) in length. Note 22AWG is the smallest acceptable cabling for a UL-294 installation, cable 3.1.1 Ethernet host Ethernet communications should be cabled & terminated for 100Base-T operation according to IN ANSI/TIA/EIA-568-A / TIA/EIA-568-B. In order to comply with FCC requirements, a snap-on ferrite (Wurth Electronics 74272722 or equivalent) should be used around the Ethernet cable. Type Host Recommended Cable CAT5/CAT5e/CAT6 Connector RJ-45 Socket Max Length 100m (328) Table 7: Ethernet host Due to limited space, additional care should be taken when using CAT6 connectors or CAT5 connectors with a strain relief boot at the terminal. There should be enough spare cable left within the enclosure/back box to allow a service engineer to open the terminal case without straining the RJ45 connector. Where the cable is subject to movement or vibration, stranded Ethernet cable (and appropriate connectors) should be used. 11 CHAPTER 3 : Wiring the Terminal 3.2 The Main Board The front PCB contains the main electronic components of the terminal; it is also where the Ethernet cable must be connected. Any connections not labelled are not evaluated by UL and are not to be used in UL installations. A. Reset button B. Processor board C. PoE Indicator LED D. RJ45 E. Chassis grounding post F. Ribbon connector to the I/O board L. Tamper switch K. Lithium battery J. Network link speed LED I. Ethernet activity LED H. Battery backed clock link G. 12VDC power LED Figure 9 Illustration of the front board Component A. Reset button B. Processor board C. PoE Indicator LED D. RJ-45 connector E. Chassis grounding post F. Ribbon connector G. 12V power LED H. Battery backed clock link I. Ethernet activity LED J. Network link LED K. Lithium battery L. Tamper switch Description Used to hard reboot the terminal. The terminal processor board. PoE has not been evaluated by UL. Used for ethernet communications and also for Power over Ethernet when being used. Chassis ground, to be tied to earth ground when testing the terminal. Links the front PCB to the I/O PCB. Red indicates 12VDC power is being supplied to the board This link is fitted at the factory. If it is removed, the terminal will not store the current time & date; card transactions may fail due to a time/date mismatch. Flashing green indicates ethernet activity Orange indicates 100baseT connection speed. Unlit indicates 10baseT connection speed. Real time clock battery. The battery is not a serviceable part. Used to trigger an alarm when the case is opened. Table 8: Description of front board components 12 TSR-UL-0061-1.3 3.3 The Input/Output Board The input/output board provides connections points for terminal power, inputs, outputs, and third party Wiegand read heads. emerald Quick Installation Guide I. RS232

(Not Used) H. Input connectors G. Output 1 state switch C. 12VDC F. Output 1

(spare) A. Wiegand read head interface B. Output 0 state switch C. 12VDC D. Output 0

(lock) E. Ribbon connector Figure 10 Illustration of the Input/Output board Component A. Wiegand interface B. Output 0 state switch C.12V and 0VDC D. Output 0 E. Ribbon connector F. Output 1 G. Output 1 state switch H. Input connectors I. RS232 Description Interface for third party exit read-heads using Wiegand protocol. Switches output 0 relay common C between internal 12V or an external 12/24V UL294 or UL603 listed power supply. 12V power from an appropriate UL294 or UL603 listed power source is supplied to the terminal. 12V can also be drawn from this circuitry to power attached door furniture. Lock output, either 12V provided by the terminal or 12/24V provided externally via the relay and a UL294 or UL603 listed power supply. Links the I/O PCB to the front PCB. Spare output. Switches output 1 relay common C between internal 12V or an external 12/24V UL294 or UL603 listed power supply. Connection points for monitored inputs. J1 has no functional impact/use on this product version and is not supported for use on UL installations. Table 9: Description of I/O board components 13 CHAPTER 3 : Wiring the Terminal Important RS232 and RS485 connections have not been evaluated by UL and are not for connection in UL Installations. 3.4 Wiring locks The terminal supports lock types rated 12-24V at 1.5A max current if using an external power supply. It is recommended that the lock is powered by an external power supply as this provides the most flexibility. However if required, internal power to a lock can be provided at 12V, 1.3A max current combined across both relays. Important The output state switch must be configured for the correct type of supply, as described in this section. 3.4.1 Wiring a voltage provided lock (internal power) Only 12V locks can be wired to be powered internally by the terminal. When internal power is utilised it is possible to connect locks in a fail safe or fail secure configuration. Note The maximum current that can be supplied is 1.5A using an external power supply or 1.3A from the internal supply. Fail safe lock The fail safe configuration means that in the event of a power loss to the terminal the lock will open allowing free access. A lock that is constantly powered such as a maglock must be used. Figure 11 Illustration of wiring for a fail safe lock 14 TSR-UL-0061-1.3 emerald Quick Installation Guide Fail secure lock The fail secure configuration means that in the event of a power loss to the terminal the lock will remain secure. A lock that requires power to open such as a shear lock must be used. Figure 12 Illustration of wiring for a fail secure lock 15 CHAPTER 3 : Wiring the Terminal The emerald relays can be used to control a lock using a 12-24V DC, UL294 or UL603 listed 3.4.2 Wiring a voltage not provided lock (external power) power supply. Important When using 24V power for a lock, it is imperative that the switch position is set to EXT. Setting the switch to INT will result in 24V being supplied to the terminal which may cause irreversible damage. This is the recommended wiring configuration when locks require 24V. Figure 13 Illustration of wiring for lock with external power provided 3.4.3 Output power switch Each of the two outputs has a switch that allows power to be provided to the output from the terminals internal power circuit or by an external power source. When the switch is set to EXT a separate 12 - 24V DC, UL294 or UL603 listed power supply External power must be used to provide power for any locks or other door furniture attached to the output. Internal power When the switch is set to INT, the lock or other load is powered by the terminals internal supply. In this case the total load must not exceed 1.3A @ 12V. Important The terminals 12V connectors all link to the same circuit, powering the terminal and any outputs set to INT. It is imperative that before attaching 24V to power an output checks should be made that the relevant output switch is set to EXT. Applying 24V to an output with the switch set to INT will result in 24V being supplied to the common power circuitry, potentially damaging the terminal. 3.4.4 Supported third party read heads UL approved emerald installations must only use listed read heads. Read head HID iClass SE R10 Smart Card Reader HID iClass SE R30 Smart Card Reader Manufacturer product code 6100/6108 6110/6118 Table 10: Supported third party read heads 16 TSR-UL-0061-1.3 3.5 Terminal with Request to Exit Switch emerald Quick Installation Guide Figure 14 emerald master terminal with REX wiring diagram Note Terminals J1 and J11 have no functional impact/use on this product version and are not supported for use on UL installations. 17 CHAPTER 3 : Wiring the Terminal 3.6 Configuration information Wiring an emerald terminal with a Request to Exit switch is the most basic wiring configuration. It is not recommended for high security installations as the emerald is installed on the unsecure side of the door. Power connections The 12V power connections on J18 connect to the same common circuitry and are used to provide power to the emerald terminal, as well as to output power to door furniture. Input configuration The table below illustrates the configuration and operation of the inputs on the terminal when configured with a Request to Exit switch. Input number 0 1 2 3 Input function Door position Lock position Request to exit Spare/Interlock Default input trigger state change short => open short => open switch open => momentary short => open short => open Table 11: emerald and request to exit switch input configuration Note Inputs are not for use as part of a burglar alarm system. Inputs not in use The door position input 0 must be shorted out between the IP0 and GND pins with wire when not in use, to prevent alarms being generated on the system. Ethernet cable ferrite The ferrite must be attached to the Ethernet cable close to the exit point from the emerald terminal. The cable should be looped through the ferrite once. 18 TSR-UL-0061-1.3 3.7 Terminal with Third Party Wiegand Read Head emerald Quick Installation Guide Figure 15 emerald master terminal with Wiegand read head wiring 19 CHAPTER 3 : Wiring the Terminal 3.8 Configuration information The emerald terminal facilitates the use of a third party exit Wiegand head with three LEDs. Power connections The 12V power connections on J18 connect to the same common circuitry and are used to provide power to the emerald terminal, as well as to output power to door furniture. Typical Wiegand read head wiring For specific read head wiring consult the third party manufacturers documentation. I/O board connection 0V Sounder LED Green LED Amber LED Red D1 D0 Head 12V Important Typical HID colour Black Not Supported Orange Not fitted Brown White Green Red Table 12: Typical Wiegand head wiring For proper regulatory compliance, the drain wire should be disconnected at the power supplied end of the cable. Input configuration The table below illustrates the configuration and operation of the terminal inputs when configured with a third party Wiegand read head. Input number 0 1 2 3 Input function Door position Lock position Request to exit Spare / Interlock Default input trigger state change short => open short => open switch open => momentary short => open short => open Table 13: emerald and third party read head input configuration Note Inputs are not for use as part of a burglar alarm system. Inputs not in use The door position input 0 must be shorted out between the IP0 and GND pins with wire when not in use, to prevent alarms being generated on the system. Ethernet cable ferrite The ferrite must be attached to the Ethernet cable close to the exit point from the emerald terminal. The cable should be looped through the ferrite once. 20 TSR-UL-0061-1.3 emerald Quick Installation Guide 3.9 Tamper Detection on Terminal Inputs Terminal inputs can be monitored for four state tampering: open, close, tamper short and tamper cut. If an input is tampered with, an alarm will be triggered in the AC2000 software. The alarm is a universal tamper alarm and does not distinguish between the four different states. In order to monitor inputs for tamper short and tamper cut, a resistor network must be installed on the input sensor wiring as show in Figure 16 B), and the AC2000 software configured to monitor the input. 3.9.1 Wiring the resistor network A) B) Figure 16 Illustration of the resistor network for four state tamper detection on inputs Important It is imperative that the tamper resistor network is wired as close to the sensor as possible. 3.9.2 Re-assembling the terminal 1. Ensure that there is adequate cable length available to reach the connectors comfortably for each of the following:

12VDC Cat5e/6 cable for communications Output wiring for lock Wiring for inputs e.g. door position sensor, lock sense Important To maintain the terminals IP65 rating, the cable access hole should be adequately sealed before completing the installation process. 2. Attach the front panel of the terminal via the ribbon connector. 21 3. Attach the front of the terminal to the back casing and fix in places with the screws. 4. Attach the side panels to the terminal. Note If the terminal needs to be open after installation, the side panels can be removed by inserting a 5 mm (0.2) flat head screwdriver into the slot under the centre of the panel and sliding along the length of the panel. 22 TSR-UL-0061-1.3 Chapter 4 Terminal Network Configuration The network settings are accessed via the installer configuration menu on the terminal. 4.1 Checking emeralds Network Status 1. Tap the Reader Address icon. The network status indicator is displayed on screen for eight seconds. Network status indicator Figure 17 Checking the network status Each section of the status indicator represents a different aspect of the network connectivity. The presence or absence of a block indicates whether or not the connection is good. The top block indicates that the terminal has received its onboard database of cardholders/timezones etc. The bottom block indicates that the terminal is connected with the RTC. The centre block indicates that the terminal has received its configuration settings from the CDC The TCP/IP indicator shows Ethernet connectivity. Figure 18 The network status indicator 23 CHAPTER 4 : Terminal Network Configuration 4.2 Accessing the System Configuration Menu 1. Slowly swipe a finger across the date/time from left to right. 2. When prompted to enter passcode type 67679999. Figure 19 Accessing the configuration menu Note Once the terminal has received a configuration from the server this passcode will be changed to 67670000. The final four digits of this PIN are configurable using the AC2000 software. 4.2.1 Setting the terminal IP address, gateway and subnet mask 1. From the Config Menu press Device settings | Network. Cancel Delete Figure 20 Configuring the terminal network settings 2. Press the IP address field, type the address and press OK. 3. Press the SubNet mask field, type the address and press OK. 4. Press the Gateway field, type the address and press OK. 5. Press Done to close the Network menu. 24 TSR-UL-0061-1.3 emerald Quick Installation Guide 4.2.2 Network routing - (advanced users) The emerald terminal needs to be able to communicate with the Central Database Computer

(CDC) and the Real Time Computer (RTC). If a network is fragmented, and the terminal, CDC and RTC are on different parts of the network it may be necessary to route communications to the RTC. In this situation contact the site network administrator. 1. From the Configuration Menu press Device Settings | Routing. 2. Press the Network field, type the network IP address and touch OK. 3. Press the SubNet mask field, type the address and touch OK. 4. Press the Gateway field, type the address and press OK. 5. Touch Done to close the menu. Figure 21 The routing menu 4.2.3 Testing the connection with the AC2000 server The terminal can be used to test the connectivity with the AC2000 server via a PING utility. 1. From the Configuration Menu press Tests | Network tests 2. Press the Ping address field below Ping any. Figure 22 Testing the connection with the AC2000 server 3. Type the IP address of the AC2000 server (CDC/RTC) and press OK. 4. Press Ping any. i. ii. If a response is received from the pinged address the Ping any button will turn green. If no response is received from the address the Ping any button will turn red. 5. The PING utility can be used to check connectivity to any device on the network. 25 This page is intentionally blank. 26 TSR-UL-0061-1.3 Chapter 5 Using the Terminal emerald is always in one of three modes: Door mode, Free access mode or Locked down mode. Each mode defines the terminals function and behaviour at the door. You can see which mode the terminal is in by the Home screen display. Door mode Free access mode Locked down mode Door mode The door enables access to all valid cardholders after their card is swiped. Free access mode In Free access mode, no card swipe is necessary as the door is unlocked. Locked down mode In Locked down mode the door is locked and no access is allowed. 27 CHAPTER 5 : Using the Terminal 5.1 Presenting your card To open a door pass your access card approximately three centimetres in front of the terminal. The emerald terminals LED status indicator changes colour and the appropriate response screen is displayed. Home screen Swiping card Response screen The response screens are described in Table 3 below. Screen Message Description Access granted LED: Green Access is granted Not in System LED: Red Access is not granted as card is not registered on the system Table 14: Response screens 28 TSR-UL-0061-1.3 emerald Quick Installation Guide Screen Message Description Expiring Card LED: Flashes green Access is granted. The flashing green LED indicates that your card will expire in less than 14 days. Expired Card LED: Red Access is not granted as your card has expired Lost / Stolen Card LED: Flashing red Access is not granted as your card has been reported as lost or stolen Wrong Time LED: Red Access is not granted as you are attempting to gain access outside the permitted time for your card Wrong Door LED: Amber Access is not granted as you do not have permission to enter this door Table 14: Response screens 29 This page is intentionally blank. 30 TSR-UL-0061-1.3 Chapter 6 Diagnostics and Testing emerald utilises an intuitive Graphical User Interface to access diagnostic and testing functionality. 6.1 Navigating the Menus Sub-menus on the emerald terminal are accessed by touching the menu option to expand. Menus are expanded and closed by pressing the menu name or the arrow. Figure 23 Expanding and closing terminal menus 31 CHAPTER 6 : Diagnostics and Testing 6.2 Accessing the System Configuration Menu The diagnostic and testing functionality is accessed via the configuration menu. 1. Slowly swipe a finger across the date/time from left to right. 2. When prompted to enter passcode type 6767000. Note See Accessing the System Configuration Menu on page 24 for more details on passcodes.. Figure 24 Accessing the configuration menu The system configuration menu has three sub-menus, each of which contains specific terminal maintenance functions. The System information and Tests menus are used for the purposes of testing and fault finding. Access useful information about the terminal Administer tests to check terminal functionality Figure 25 The system configuration menu 32 TSR-UL-0061-1.3 emerald Quick Installation Guide 6.2.1 System Information menu This menu provides access to five sub-menus which display useful device data about the network, firmware, database, configuration and unit information. Important When contacting CEM support with any issues, this information may be asked for. View firmware, software and UI versions View information about the terminal device configuration View terminal network information View information about the onboard cardholder database View the status of terminal connections, including comms and tamper Figure 26 The System information menu Network The Network information section details all of the terminal network settings. Info CEM address IP address Subnet mask Default gateway MAC address RTC address VOIP server VOIP help station Description The CEM reader address of the terminal. The IP address of the terminal. The subnet mask of the network hosting the terminal. The IP address of the gateway server. The MAC address of the terminal. The IP address of the RTC controlling the terminal. The IP address of the VOIP server for intercom functionality. Intercom station number. This number is used to allow an intercom workstation to communicate with the terminal. Table 15: Terminal network information descriptions 33 CHAPTER 6 : Diagnostics and Testing Versions The Versions information section details all hardware and software versions of the terminal. Info TSR Version UI Version S/W Date S/W Time H/W Version H/W s/n Linux Qt Description Firmware version User interface version Date of last firmware update Time of last firmware update on the S/W Date Version of the terminal hardware Serial number of the terminal Linux kernel version, including date and time. Version of Qt library used by the UI. Table 16: Terminal versions information descriptions Database The Database information section details the information about the onboard card database. Info CEM address Coldstart count Last coldstarted Card count Last updated Trans all count Trans card count Last configured Description The CEM reader address of the terminal. Record of the number of times the terminal has been coldstarted. Date and time of the terminals last coldstart. Number of active cards held on the terminal. Date and time of the last database update from the server. Displays the number of buffered transactions and alarm events (in offline mode). This is cleared when the terminal next goes online. Displays the number of buffered transactions only (in offline mode). This is cleared when the terminal next goes online. Displays the date and time that the terminal last received configuration data from the server. Table 17: Terminal database information descriptions Configuration The Configuration menu provides information about terminal door modes. The additional door modes are not evaluated by UL. Unit information The Unit information section provides information regarding the status of the terminal. Info Tamper sensor Run time Main comms Database engine Description Describes the status of the internal tamper switch. Information about the running time and load of the terminal. Indicates the status of the main comms. Indicates the status of the database engine. Table 18: Terminal unit information descriptions 34 TSR-UL-0061-1.3 emerald Quick Installation Guide Info Local inputs Main reader Door interface 2nd reader Description Indicates the status of the local inputs such as door position, lock sense etc. Indicates the status of the emerald master terminal. Indicates whether a door interface unit is currently connected to the emerald terminal. The emerald is not UL evaluated with a Door Interface Unit. Indicates whether an exit reader is currently connected to the terminal. Table 18: Terminal unit information descriptions 6.2.2 Tests menu The emerald terminal has built in tests that can be performed to check specific functionality. Important When contacting CEM support with any issues, these tests may be requested. Test network settings Test the terminal inputs Display card for testing LCD brightness and display settings Figure 27 The tests menu 35 CHAPTER 6 : Diagnostics and Testing Input tests The default Input tests screen displays the status of each of the four inputs. Input state. To test the inputs, change the state of the input e.g. open and close the door to test if the terminal is registering the state change. Inputs. Each number correlates with a terminal input number as detailed in chapter 3. e.g input 0 is door position. The vertical position of each highlighted number indicates the input state as defined on the left of the screen. Figure 28 The input tests screen Two state input test When an input has been wired in a 2 state open and closed configuration only the Open and Short tests can be administered. Open - The input is opened. Short - The input is closed. Four state input test When an input has been wired in a 4 state configuration as described in section 3.9.1 on page 21, all four input state tests can be administered. Open - Indicates a tamper cut fault condition. Opened - The input is open. Closed - The input is closed. Short - Indicates a tamper short fault condition. 36 TSR-UL-0061-1.3 emerald Quick Installation Guide Network tests The Network tests screen provides PING tests to check connectivity with the intercom server and with any other provided IP address. Press Ping any to PING the address entered below Press to PING the intercom server Type an IP address to PING with the Ping any button Figure 29 Terminal network tests There are two possible responses for the ping utilities:

Red:

Green:

No response received Response received 6.3 Maintenance There are no required maintenance guidelines. 37 CEM Systems 195 Airport Road West Belfast BT3 9ED United Kingdom Tel: +44(0)2890 456767