1 DATECS BLUEPAD-5000 v-series USER GUIDE BLUEPAD-5000 v-series User Guide 2017 Datecs, Ltd. 1 DATECS All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written permission of Datecs, Ltd. The information contained in this document is subject to change without notice. Although Datecs has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program before placing the software into productive use. This document, including without limitation the examples and software programs, is supplied As-Is. Datecs, the Datecs logo, are registered trademarks of Datecs. Other brand names or trademarks associated with Datecss products and services are trademarks of Datecs, Ltd. All other brand names and trademarks appearing in this manual are the property of their respective holders. Comments? Please e-mail all comments in this document to your local Datecs Support Team. Datecs, Ltd. 4 Datecs Street 1592 Sofia, Bulgaria www.datecs.bg BLUEPAD-5000 v-series User Guide BLUEPAD-5000 USER GUIDE 1 DATECS Page 2 of 25 1 DATECS Revision History Version 1.0.0 1.1.0 1.2.0 First release Added section Regulatory Updated section Regulatory Description Date 11.12.2017 23.08.2019 16.09.2019 BLUEPAD-5000 USER GUIDE 1 DATECS Page 3 of 25 1 DATECS Contents CONTENTS ................................................................................................................................................................... 4 REGULATORY ..................................................................................................................................................................... 6 FCC NOTICE ........................................................................................................................................................................... 6 PREFACE ............................................................................................................................................................................ 7 AUDIENCE ................................................................................................................................................................................ 7 ORGANIZATION .......................................................................................................................................................................... 7 RELATED DOCUMENTATION .......................................................................................................................................................... 8 CONVENTIONS ................................................................................................................................................................... 8 TABLE 1 DOCUMENT CONVENTIONS ............................................................................................................................................. 8 OVERVIEW ......................................................................................................................................................................... 9 BLUEPAD-5000 PAYMENT TERMINAL .......................................................................................................................................... 9 FEATURES AND BENEFITS ................................................................................................................................................. 10 DEVICE SPECIFICATIONS ................................................................................................................................................... 11 DEVICE OPERATION ......................................................................................................................................................... 12 SETUP .............................................................................................................................................................................. 14 SERVICE MODE .................................................................................................................................................................... 14 INFO VERSION ..................................................................................................................................................................... 14 INFO HARDWARE................................................................................................................................................................. 15 INFO KEYS ............................................................................................................................................................................ 15 TEST DISPLAY ....................................................................................................................................................................... 15 TEST KEYBOARD .................................................................................................................................................................. 15 TEST MSR ............................................................................................................................................................................. 15 TEST SCR .............................................................................................................................................................................. 15 KEYS DOWNLOAD ................................................................................................................................................................ 16 CLEAR DEA KEYS .................................................................................................................................................................. 16 EXIT ..................................................................................................................................................................................... 16 APPLICATION DOWNLOAD MODE ....................................................................................................................................... 16 COMMUNICATION PARAMETERS ........................................................................................................................................ 16 APPLICATION SETTINGS ....................................................................................................................................................... 17 MAGNETIC CARD READER USE ......................................................................................................................................... 19 TO CONDUCT A MAGNETIC CREDIT/DEBIT CARD TRANSACTION ........................................................................................................ 19 SMART CARD READER USE ............................................................................................................................................... 20 TO CONDUCT A SMART CARD TRANSACTION ................................................................................................................................. 20 CONTACTLESS CARD READING ......................................................................................................................................... 21 TO CONDUCT CONTACTLESS CARD TRANSACTION ........................................................................................................................... 21 BLUEPAD-5000 USER GUIDE 1 DATECS Page 4 of 25 1 DATECS DISPLAY INDICATORS ....................................................................................................................................................... 22 TROUBLESHOOTING GUIDELINES ..................................................................................................................................... 22 BLANK DISPLAY ........................................................................................................................................................................ 22 KEYPAD DOES NOT RESPOND ..................................................................................................................................................... 23 TRANSACTIONS FAIL TO PROCESS ................................................................................................................................................ 23 Check Magnetic Card Reader ......................................................................................................................................... 23 Check Smart Card Reader ............................................................................................................................................... 23 MAINTENANCE AND CLEANING ....................................................................................................................................... 23 MAIN BATTERY REPLACEMENT .................................................................................................................................................... 24 SERVICE AND SUPPORT.................................................................................................................................................... 24 SERVICE RETURNS .................................................................................................................................................................... 24 INDIVIDUAL PACKAGING .................................................................................................................................................. 25 BLUEPAD-5000 USER GUIDE 1 DATECS Page 5 of 25 1 DATECS REGULATORY Regulatory information can be accessed from Information version menu in BluePad-5000. For more information how to access this menu can be found on section Application Settings. FCC NOTICE FCC ID: YRWBLUEPAD-5000 This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. No changes shall be made to the equipment without the manufacturers permission as this may void the users authority to operate the equipment. This device has been designed and complies with the safety requirements for portable RF exposure in accordance with FCC rule part 2.1093 and KDB 447498 D01. BLUEPAD-5000 USER GUIDE 1 DATECS Page 6 of 25 This guide is the primary source of information for setting up and installing BLUEPAD-5000. PREFACE 1 DATECS Audience Organization This guide provides simple descriptions of BLUEPAD-5000 features, as well as basic information for anyone installing and configuring BLUEPAD-5000. This guide is organized as follows:
Chapter 1, Overview. Provides an overview of the BLUEPAD-5000. Chapter 2, Specifications. Discusses power requirements and dimensions of BLUEPAD-5000, etc. Chapter 3, Setup. Explains setup and installation of BLUEPAD-5000. This chapter tells how to establish connections with other devices. Chapter 4, Maintenance and Cleaning. Explains maintenance of BLUEPAD-
5000. Chapter 5, Service and Support. Provides information on contacting your Datecs representative or service provider and information on how to order accessories or documentation from Datecs. Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines should you encounter a problem in terminal installation and configuration. BLUEPAD-5000 USER GUIDE 1 DATECS Page 7 of 25 1 DATECS Related Documentation To learn more BLUEPAD-5000, refer to the following set of documents:
BLUEPAD-5000 Physical Security Features BLUEPAD-5000 Firmware API Specifications BLUEPAD-5000 Software Design Specifications CONVENTIONS Various conventions are used to help you quickly identify special formatting. Table 1 describes these conventions and provides examples of their use. Table 1 Document Conventions Convention Meaning Blue Italics Text in blue indicates terms thatare cross references. Italic typeface indicates book titles or emphasis. The Information icon is used to highlight important information. The caution symbol indicates hardware or Software failure, or loss of data. The warning symbol is used as a warning when bodily injury might occur. Example See Guide Conventions You must not use this unit underwater. Serial communication over USB work on the BLUEPAD-5000. The unit is not waterproof or dustproof, and is intended for indoor use only. Due to risk of shock do not use the terminal near water. Convention Meaning Example BLUEPAD-5000 USER GUIDE 1 DATECS Page 8 of 25 1 DATECS Overview This chapter provides a brief description of Datecss BLUEPAD-5000 device. BLUEPAD-5000 Payment Terminal The BLUEPAD-5000 unit is a handheld PIN pad with an integrated smart, magnetic stripe, contactless card reader, and printer offering advanced security and payment processing capabilities to handle credit and PIN-based debit card transactions. BLUEPAD-5000 supports both symmetric encryption algorithms (DES, 3DES, and AES) and asymmetric encryption (RSA). This device internally manages simultaneous multiple keys through either Fixed, Master Session- or DUKPT-based processes, and offers high performance smart card processing, as well as support for the new generation of 3-volt cards. The BLUEPAD-5000 sleek and stylish ergonomic design offers power and performance in a smart, MSR, and contactless-integrated PIN pad device. Datecs ships variants of BLUEPAD-5000 unit for different markets. Your unit may have a different configuration. However, the basic processes described in this guide remain the same, regardless of configuration. Features At a Glance Delivers power and usability in a small convenient hand-held design. Security architecture meets specifications for PIN-entry devices (PED) and sophisticated file authentication. The BLUEPAD-5000 provides the right combination of features and functions in a small stylish device that fits in the palm of your hand. This includes magnetic stripe, smart card, and contactless reader in an integrated PIN pad, with printer and optional Bluetooth, Wi-Fi, GPRS communication. BLUEPAD-5000 USER GUIDE 1 DATECS Page 9 of 25 1 DATECS Features and Benefits Exceptional Ease of Use Ergonomic design is sleek, stylish, and lightweight for conveniently handing the unit to the consumer for PIN entry. Intuitive interface and large, colored control keys simplify training and reduce support requests. Highly readable display handles multiple languages. Critical Security Protection Incorporates tamper-detection circuitry to resist unauthorized intrusion and supports a broad spectrum of hardware and software-based security features. Integrated security modules simultaneously support sophisticated encryption (AES, DES, 3DES, RSA) and key management schemes, including single and 3DES Master Session, single, and 3DES Derived. Strong Feature Set Primary smart card reader support for synchronous and asynchronous smart cards. Support for international character sets and Unicode standard. BLUEPAD-5000 has received EMV Level 1 approval for contact smart card solutions. BLUEPAD-5000 has received EMV Level 2 approval for contact smart card solutions. BLUEPAD-5000 has received EMV Level 1 approval for contactless smart card solutions. BLUEPAD-5000 has received Visa PayWave approval for smart card solutions. BLUEPAD-5000 has received PCI PTS 5.1 SRED Security Certification. BLUEPAD-5000 USER GUIDE 1 DATECS Page 10 of 25 1 DATECS Device Specifications Processor Memory Display Keypad Application Memory ARM Cortex M3 Security Microcontroller 64KB Internal ROM 256KB Internal RAM 1MB Internal Flash 4MB Serial Flash Type LCD, capacitive touchscreen, 65K colors Size - 2.4 inches Resolution 240 x 320 pixels ON / OFF key 10 numeric keys 5 functional keys Backlight Magnetic Card Reader 3-track bi-directional reading ISO 7810, 7811 and 7813 Smart Card Reader ISO7816, EMV L1 certified Contactless Card Reader for payment applications
(option) Contactless Card Reader
(option) AMEX ExpressPay MagStripe and EMV Discover ZIP and D-PAS MasterCard PayPass MagStripe and M/Chip VISA PayWave MSD and qVSDC ISO/IEC 14443 Type-A/MIFARE:
- MIFARE MINI
- MIFARE CLASSIC-1K, MIFARE CLASSIC-4K
- MIFARE ULTRALIGHT, ULTRALIGHT-C
- MIFARE PLUS 2K/4K
- MIFARE DESFire
- and others Battery Printing Mechanism Printing Width Printing Resolution Rechargeable lithium-ion battery 7.4V, 1100 mAh Direct line thermal printer 48 mm, 384 dots per line 8 x 8 dots/mm (203 dpi x 203 dpi) Printing Speed Max 100 mm/sec Paper specifications Paper Loading Connectivity Audio indication OS compatibility Width 58 mm Roll Max Diameter 40 mm Easy paper loading USB
- Device BT 3.0 Class 2 (optional):
- SPP - Serial Port Profile
- iAP - iPod Accessory Protocol Wi-Fi IEEE 802.11 (optional):
- Supporting b/g/n Wireless mobile (optional):
- GSM (850/900/1800/1900MHz
- UMTS (800/850/900/1900/2100MHz)
- SIM Holder SAM holder Electro-Magnetic Buzzer ISO/IEC 14443 Type-B
- supports most of the cards ISO/IEC 15693
- supports most of the cards JIS X 6319-4
- compatible with FeliCa iOS, Android, Windows, Windows Phone 8, Windows Mobile BLUEPAD-5000 USER GUIDE 1 DATECS Page 11 of 25 500 000 chip card cycles 1 000 000 magnetic card swipes 1 000 000 single button clicks CE, FCC, EMV Level 1, EMV Level 2, EMV Level 1 Contactless ,PCI PTS 5.1, Apple MFi 1 DATECS Reliability Certifications Environmental Drop Test Power Supply Dimensions (W x D x H), mm 76 x 172 x 49 Weight, g 320 Operating: -10 to +40 / 5 to 90% RH Storage: -15 to +50 / 5 to 90% RH 1.5 m, 6 faces + 4 edges on concrete DC 9 V, 1 A through power jack Device Operation 1 3 4 2 5 6 Figure 1 Thermal Printer Display 1. 2. 3. Magnetic Stripe Reader 4. 5. 6. Power Button Keypad Smart Card Reader BLUEPAD-5000 USER GUIDE 1 DATECS Page 12 of 25 1 DATECS 7 8 7. Connector cover (slide to open) Figure 2
- Micro USB Connector
- 9V External Power Supply Connector Contactless Reader LED Indications 8. The battery is charged by the 9V power adapter connector. The BLUEPAD-5000 is switched on and off by pressing the The BLUEPAD-5000 comes with a USB communication cable. The USB communication cable is connected to the BLUEPAD-5000s micro-USB connector. button. BLUEPAD-5000 USER GUIDE 1 DATECS Page 13 of 25 1 DATECS Setup When a BLUEPAD-5000 is switched on and the button will be shown the name and the version of the Secure Boot Loader and the firmware. Service personnel can access two different system modes: Service Mode and Application Download Mode. is kept pressed, on the display SERVICE MODE To enter Service Mode for key loading and test operations, the button DOWN has to be pressed while switching on the BLUEPAD-5000. The following keyboard buttons can be used in service mode:
: move through the list one position upwards
: move through the list one position downwards
: selection of the active option
: return to previous level or exit the service mode The following menu options can be selected in service mode:
INFO VERSION INFO HARDWARE INFO KEYS TEST DISPLAY TEST KEYBOARD TEST MSR TEST SCR KEYS DOWNLOAD DELETE DEA KEYS EXIT INFO VERSION Shows the serial numbers and the versions of the detached program modules:
DEV SN BLUEPAD-5000 serial number USIP SN USIP serial number LOAD VER Secure Boot Loader (SBL) version and name FW VER Firmware version and name PROM VER Prompts version HW Compatibility IFMVER APPL VER Application version and name PKFA VER Version of the public key used for firmware authentication PKAA VER Version of the public key used for application authentication PKKA VER Version of the public key used for manufacturing keys authentication BLUEPAD-5000 USER GUIDE 1 DATECS Page 14 of 25 1 DATECS INFO HARDWARE Gives information about the status of the following hardware properties:
BATT: indicates the voltage of the 2000 mAh battery VBUS: indicates if external power supply is plugged in CHARGE: indicates if the battery is charging BATLOW: identifies low battery INFO KEYS Shows the version of the following keys:
AIK keys version TEST DISPLAY TEST MSR TEST SCR Performs a display test. Initially a blank screen is displayed. When button is pressed once, completely black screen is displayed. When background is displayed, its contrast can be changed with the button is pressed twice, checkmate and buttons. To exit the test at any time the button has to be pressed. TEST KEYBOARD Performs a keyboard test. At first the symbols of all the keys appear on the display. Pressing a key makes its corresponding symbol to disappear. The test ends when all the buttons have been pressed. Performs magnetic card reading test. The test waits for a card to be inserted. On a successful card reading, the tracks data are displayed. Performs smart card reading tests. On the display appears a menu with the supported options. To perform a test, insert a card in the card slot and select the corresponding menu option:
1: RESET : performs card reset and returns the ATR 2: GET CHALLENGE : calls the command GET CHALLENGE and returns a random number BLUEPAD-5000 USER GUIDE 1 DATECS Page 15 of 25 1 DATECS KEYS DOWNLOAD To download the Acquirer Initial Keys (AIK) the PINPAD has to be set in Keys Download Mode, in which it exchanges information in a secure way through the RS-232 interface using proprietary communication protocol.To exit the mode the button has to be pressed. CLEAR DEA KEYS Deletes the customers DEA key hierarchy. EXIT Exit the service menu forwarding the control to the application. APPLICATION DOWNLOAD MODE To enter application download mode on the BLUEPAD-5000, the button has to be maintained pressed while switching on the PINPAD. A characteristic sound is played and on the display appears the name and version of the Secure Boot Loader. The message - MODE: FW/APP is displayed and the PINPAD listens for application download commands on the serial interface. When application download is initiated, on the display is shown the progress in percentages of the downloading process. To exit the mode, press The Application download process shall not be interrupted to prevent memory corruption. If buttons. or the buttons integrity checking will fail on booting up and process will have to be repeated. are pressed during the downloading process, the application or COMMUNICATION PARAMETERS The default RS232 serial port communication parameters are the following:
115200bps 8bit 2stop bit no parity The default USB VC serial port communication parameters are the following:
115200bps 8bit 1 stop bit no parity BLUEPAD-5000 USER GUIDE 1 DATECS Page 16 of 25 1 DATECS APPLICATION SETTINGS When the device is running can be accessed SYSTEM MODE menu, by pressing Clear (<) button. E D O M M E T S Y S INFO VERSION RS SPEED USB MODE BLUETOOTH Auto Off MENU BATTERY WARNING O F N I M E T S Y S S G N I T T E S T S E T S E C I V E D Device SN USIP SN LD name and version FW name and version PROM Version Application name and version PINUTIL Version LIBPAY Version LIBPAYCL Version LIBSSL Version HW Capabilities PKFA/PKAA/PKKA Versions Regulatory Information MODE/MAC ADDRESS/ NAME
/PASSWORD/PAIR/MASTER RESET Various test of the device functionalities BLUEPAD-5000 USER GUIDE 1 DATECS Page 17 of 25 INFO HARDWARE Battery and Charging Information 1 DATECS Notes:
1. Setting can vary depending on the application loaded. To clear Bluetooth settings use Bluetooth master reset. 2. To view FCC ID of BluePad-5000 and contains FCC ID modules, enter in SYSTEM MODE menu, then SYSTEM INFO->INFO VERSION, after that scroll down to Regulatory Information. BLUEPAD-5000 USER GUIDE 1 DATECS Page 18 of 25 1 DATECS Magnetic Card Reader Use The magnetic card transaction procedure can vary depending on the application loaded on the BLUEPAD-5000. Verify the proper procedure with your application provider before performing a magnetic card transaction. To Conduct a Magnetic Credit/Debit Card Transaction 1 Position a magnetic card with the stripe facing left 2 Insert it into the MS card reader slot and then quickly swipe it. 3 Hand BLUEPAD-5000 to the customer for signature or PIN entry Figure 5 BLUEPAD-5000 USER GUIDE 1 DATECS Page 19 of 25 1 DATECS Smart Card Reader Use The smart card transaction procedure can vary depending on the application loaded on the BLUEPAD-5000. Verify the proper procedure with your application provider before performing a smart card transaction. To Conduct a Smart Card Transaction 1 Position a smart card with the gold contacts facing upward 2 Insert it into the ICC card reader slot in a smooth, continuous motion until it seats firmly. 3 Hand BLUEPAD-5000 to customer for PIN entry 4 Remove the card when the display indicates the transaction is completed. Figure 6 Smart card with the gold contacts upward Leave the smart card in the card reader until the transaction is completed. Premature removal can void the transaction. BLUEPAD-5000 USER GUIDE 1 DATECS Page 20 of 25 1 DATECS Contactless Card Reading The contactless card transaction procedure can vary depending on the application loaded on the BLUEPAD-5000. Verify the proper procedure with your application provider before performing a contactless card transaction. In order to use the Contactless card reading function, special software must be used. Please contact your distributor in order to get the latest demo application and SDK. To Conduct Contactless Card Transaction 1 Place a contactless card to shown on the BluePad-5000 display contactless logo. 2 Remove the card when the display indicates the transaction is completed. Figure 7 BLUEPAD-5000 USER GUIDE 1 DATECS Page 21 of 25 1 DATECS Display indicators Battery indication for discharged battery Battery indication for fully charged battery Outside power from USB cable Plug Battery is charging from UBS cable or Power station Flash
"Bluetooth" active Bluetooth connection
"USB" - connection with USB Troubleshooting Guidelines This chapter lists typical examples of malfunction you may encounter while operating your BLUEPAD-5000 unit and steps you can take to resolve them. The troubleshooting guidelines provided in the following section are included to assist successful installation and configuration of BLUEPAD-5000 units. If you are having problems operating your BLUEPAD-5000 unit, please read through these troubleshooting examples. If the problem persists even after performing the outlined guidelines or if the problem is not described, contact your local Datecs representative for assistance. The BLUEPAD-5000 unit contains no user-serviceable parts. Do not, under any circumstance, attempt to disassemble the unit. Perform only those adjustments or repairs specified in this guide. For all other services, contact your local Datecs service provider. Service conducted by parties other than authorized Datecs representatives may void any warranty. Blank Display When the BLUEPAD-5000 unit display does not show correct or clearly readable information:
Check battery power. In some cases this would be a ESD (Electro Static Discharge). Please turn on the device again. If the problem persists, contact your local Datecs service provider. BLUEPAD-5000 USER GUIDE 1 DATECS Page 22 of 25 1 DATECS Keypad Does Not Respond If the keypad does not respond properly:
Check the display. If it displays is not blank, follow the steps outlined in Transactions Fail To Process. If the problem persists, contact your local Datecs representative. Transactions Fail To Process There are several possible reasons why the unit may not be processing transactions. Use the following steps to troubleshoot failures. Check Magnetic Card Reader Perform a test transaction using one or more different magnetic stripe cards to ensure the problem is not a defective card. Ensure that you are swiping cards properly (see Magnetic Card Reader Use). If the problem persists, contact your local Datecs representative. Check Smart Card Reader Perform a test transaction using several different smart cards to ensure the problem is not a defective card. Ensure that the card is inserted correctly (see Smart Card Reader Use). If the problem persists, contact your local Datecs representative. Due to risk of shock or damage, do not use the BLUEPAD-5000 unit near water, including a bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool. Maintenance and Cleaning BLUEPAD-5000 units have no user-serviceable parts. To clean the unit, use a clean cloth slightly dampened with water and a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner. Do not attempt to clean the card readers. Doing so can void any warranty. For card reader service, contact your Datecs distributor or service provider. Never use thinner, trichloroethylene, or ketone-based solvents they can deteriorate plastic or rubber parts. Do not spray cleaners or other solutions directly onto the keypad or display. BLUEPAD-5000 USER GUIDE 1 DATECS Page 23 of 25 1 DATECS Main battery replacement To replace the main battery of BLUEPAD-5000 please contact with your your local Datecs representative or service provider. Service and Support For BLUEPAD-5000 problems, product service, and repair information, contact your local Datecs representative or service provider. International Contact your local Datecs distributor Service Returns All customers, please contact your local Datecs representative or distributor for assistance with your service, return, or replacement. BLUEPAD-5000 USER GUIDE 1 DATECS Page 24 of 25 1 DATECS Individual Packaging BLUEPAD-5000 USER GUIDE 1 DATECS Page 25 of 25