FCC ID: Y99DEJ455 Radio Module

AirPrime MC7455 Hardware Integration Guide 4118013 Rev 1 Proprietary and Confidential Contents subject to change Important Notice Safety and Hazards Limitation of Liability Preface Due to the nature of wireless communications, transmission and reception of data can never be guaranteed. Data may be delayed, corrupted (i.e., have errors) or be totally lost. Although significant delays or losses of data are rare when wireless devices such as the Sierra Wireless modem are used in a normal manner with a well-constructed network, the Sierra Wireless modem should not be used in situations where failure to transmit or receive data could result in damage of any kind to the user or any other party, including but not limited to personal injury, death, or loss of property. Sierra Wireless accepts no responsibility for damages of any kind resulting from delays or errors in data transmitted or received using the Sierra Wireless modem, or for failure of the Sierra Wireless modem to transmit or receive such data. Do not operate the Sierra Wireless modem in areas where blasting is in progress, where explosive atmospheres may be present, near medical equipment, near life support equipment, or any equipment which may be susceptible to any form of radio interference. In such areas, the Sierra Wireless modem MUST BE POWERED OFF. The Sierra Wireless modem can transmit signals that could interfere with this equipment. Do not operate the Sierra Wireless modem in any aircraft, whether the aircraft is on the ground or in flight. In aircraft, the Sierra Wireless modem MUST BE POWERED OFF. When operating, the Sierra Wireless modem can transmit signals that could interfere with various onboard systems. Note: Some airlines may permit the use of cellular phones while the aircraft is on the ground and the door is open. Sierra Wireless modems may be used at this time. The driver or operator of any vehicle should not operate the Sierra Wireless modem while in control of a vehicle. Doing so will detract from the driver or operator's control and operation of that vehicle. In some states and provinces, operating such communications devices while in control of a vehicle is an offence. The information in this manual is subject to change without notice and does not represent a commitment on the part of Sierra Wireless. SIERRA WIRELESS AND ITS AFFILIATES SPECIFICALLY DISCLAIM LIABILITY FOR ANY AND ALL DIRECT, INDIRECT, SPECIAL, GENERAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES INCLUDING, BUT NOT LIMITED TO, LOSS OF PROFITS OR REVENUE OR ANTICIPATED PROFITS OR REVENUE ARISING OUT OF THE USE OR INABILITY TO USE ANY SIERRA WIRELESS PRODUCT, EVEN IF SIERRA WIRELESS AND/OR ITS AFFILIATES HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR THEY ARE FORESEEABLE OR FOR CLAIMS BY ANY THIRD PARTY. Notwithstanding the foregoing, in no event shall Sierra Wireless and/or its affiliates aggregate liability arising under or in connection with the Sierra Wireless product, regardless of the number of events, occurrences, or claims giving rise to liability, be in excess of the price paid by the purchaser for the Sierra Wireless product. Rev 1 Sep.15 Proprietary and Confidential - Contents subject to change 3 Hardware Integration Guide Patents Copyright Trademarks Contact Information This product may contain technology developed by or for Sierra Wireless Inc. This product includes technology licensed from QUALCOMM. This product is manufactured or sold by Sierra Wireless Inc. or its affiliates under one or more patents licensed from InterDigital Group and MMP Portfolio Licensing. 2015 Sierra Wireless. All rights reserved. Sierra Wireless, AirPrime, Skylight, and the Sierra Wireless logo are registered trademarks of Sierra Wireless. Windows is a registered trademark of Microsoft Corporation. QUALCOMM is a registered trademark of QUALCOMM Incorporated. Used under license. Other trademarks are the property of their respective owners. Sales Desk:

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1-604-232-1488 8:00 AM to 5:00 PM Pacific Time sales@sierrawireless.com Phone:

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support@sierrawireless.com repairs@sierrawireless.com 1-604-231-1109 www.sierrawireless.com Consult our website for up-to-date product descriptions, documentation, application notes, firmware upgrades, troubleshooting tips, and press releases:

www.sierrawireless.com Revision History Revision number Release date Changes 1 September 2015 FCC / IC Certification 4 Proprietary and Confidential - Contents subject to change 4118013 Contents Introduction . 7 Accessories . 7 Required Connectors . 7 Power . 9 Power Supply . 9 Module Power States . 9 RF Specifications . 11 RF Connections . 12 Shielding . 12 Antenna and Cabling . 12 Ground Connection . 13 Interference and Sensitivity . 13 Interference From Other Wireless Devices . 14 Host-generated RF Interference . 14 Device-generated RF Interference . 14 Methods to Mitigate Decreased Rx Performance . 15 Radiated Spurious Emissions (RSE) . 15 Radiated Sensitivity Measurement. 15 Regulatory Compliance and Industry Certifications . 17 Important Notice. 17 Safety and Hazards . 18 Important Compliance Information For North American Users . 18 Acronyms . 21 Index . 23 Rev 1 Sep.15 Proprietary and Confidential - Contents subject to change 5 Hardware Integration Guide 6 Proprietary and Confidential - Contents subject to change 4118013 1: Introduction 1 The Sierra Wireless MC7455 PCI Express Mini Card is a compact, lightweight, wireless LTE- and UMTS-based modem that provides LTE, UMTS, and GNSS connectivity for M2M applications, notebook, ultrabook and tablet computers over several radio frequency bands. Accessories A hardware development kit is available for AirPrime MC-series modules. The kit contains hardware components for evaluating and developing with the module, including:

Development board Cables Antennas (Additional antennas may be required to support all bands.) Initial allotment of support hours

Other accessories For over-the-air LTE testing, ensure that suitable antennas are used. Required Connectors Table 1-1 describes the connectors used to integrate the MC7455 Mini Card into your host device. Table 1-1: Required host-module connectors1 Connector type RF cables EDGE (52-pin) SIM

Description

Mate with Hirose U.FL connectors

(model U.FL #CL331-0471-0-10) Three connector jacks Industry-standard mating connector Some manufacturers include Tyco, Foxconn, Molex Example: UDK board uses Molex 67910-0001 Industry-standard connector. Type depends on how host device exposes the SIM socket Example: UDK board uses ITT CCM03-3518 1. Manufacturers / part numbers are for reference only and are subject to change. Choose connectors that are appropriate for your own design. Rev 1 Sep.15 Proprietary and Confidential - Contents subject to change 7 Hardware Integration Guide 8 Proprietary and Confidential - Contents subject to change 4118013 2: Power 2 Power Supply The host provides power to the MC7455 through multiple power and ground pins. The host must provide safe and continuous power at all times; the module does not have an independent power supply, or protection circuits to guard against electrical issues. For detailed pinout and voltage / current requirements of this module, see the AirPrime MC7455 Product Technical Specification. Module Power States The module has five power states, as described in Table 2-1. Table 2-1: Module power states State Details Normal

(Default state) Low power

(Airplane mode)

Module is active Default state when VCC is first applied in the absence of W_DISABLE_N control Module is capable of placing / receiving calls, or establishing data connections on the wireless network Current consumption is affected by several factors, including:

Radio band being used

Transmit power

Receive gain settings

Data rate

Number of active Tx time slots Module is active Module enters this state:

Under host interface control:

Host issues AT+CFUN=0 ([1] AT Command Set for User Equipment (UE)

(Release 6) (Doc# 3GPP TS 27.007))), or If the module is currently configured to power on/off using W_DISABLE_N, the host must issue AT!PCOFFEN=0 to configure the modem to enter low power mode when W_DISABLE_N is asserted. Note: This is a persistent configu-

ration option. Once the modem has been configured (AT!PCOFFEN=0), the host can assert W_DISABLE_N to enter low power mode. d e r e w o p s i e l u d o M d e r e w o p s i t s o H e v i t c a e c a f r e t n i B S U d e l b a n e F R

Automatically, when critical temperature or voltage trigger limits have been reached Rev 1 Sep.15 Proprietary and Confidential - Contents subject to change 9 Hardware Integration Guide Table 2-1: Module power states (Continued) State Details Sleep

Normal state of module between calls or data connections Module cycles between wake (polling the network) and sleep, at network provider-

determined interval. d e r e w o p s i e l u d o M d e r e w o p s i t s o H e v i t c a e c a f r e t n i B S U d e l b a n e F R Disconnected Host power source is disconnected from the module and all voltages associated with the module are at 0 V. 10 Proprietary and Confidential - Contents subject to change 4118013 3: RF Specifications 3 The MC7455 operates on the frequency bands listed below. Table 3-1: LTE Frequency Band Support1 Band Frequency (Tx) Frequency (Rx) Band 1 Band 2 Band 3 Band 4 Band 5 Band 7 Band 8 Band 12 Band 13 Band 20 Band 25 Band 26 Band 29 Band 30 Band 41 19201980 MHz 18501910 MHz 17101785 17101755 824849 MHz 25002570 MHz 880915 MHz 699716 MHz 777787 MHz 832862 MHz 18501915 MHz 814849 MHz n/a 21102170 MHz 19301990 MHz 18051880 MHz 21102155 MHz 869894 MHz 26202690 MHz 925960 MHz 729746 MHz 746756 MHz 791821 MHz 19301995 MHz 859894 MHz 717728 MHz 23052315 MHz 23502360 MHz 24962690 MHz (TDD) 1. For bandwidth support details, see 3GPP TS 36.521-1 v11.3.0, table 5.4.2.1-1 Table 3-2: WCDMA Frequency Band Support Band1 Band 1 Band 2 Band 3 Band 4 Band 5 Band 8 Frequency (Tx) Frequency (Rx) 19201980 MHz 18501910 MHz 17101785 MHz 17101755 MHz 824849 MHz 880915 MHz 21102170 MHz 19301990 MHz 18051880 MHz 21102155 MHz 869894 MHz 925960 MHz 1. WCDMA channel spacing is 5 MHz, but this can be adjusted to optimize performance in a particular deployment scenario. Rev 1 Sep.15 Proprietary and Confidential - Contents subject to change 11 Hardware Integration Guide Table 3-3: GNSS Frequency Band Support Band Frequencies Narrow-band GPS, Galileo Rx: 1575.42 MHz Wide-band GPS + GLONASS Rx: 15601606 MHz Narrow-band BeiDou Rx: 1561.098 MHz Narrow-band GLONASS Rx: 1601.72 MHz RF Connections When attaching antennas to the module:

Use Hirose U.FL connectors (3 mm x 3 mm, low profile; model U.FL #CL331-0471-0-10) to attach antennas to connection points on the module.

Match coaxial connections between the module and the antenna to 50 .

Minimize RF cable losses to the antenna; the recommended maximum cable

loss for antenna cabling is 0.5 dB. To ensure best thermal performance, mounting holes must be used to attach

(ground) the device to the main PCB ground or a metal chassis. Note: If the antenna connection is shorted or open, the modem will not sustain permanent damage. Shielding The module is fully shielded to protect against EMI and must not be removed. Antenna and Cabling When selecting the antenna and cable, it is critical to RF performance to match antenna gain and cable loss. Choosing the Correct Antenna and Cabling When matching antennas and cabling:

The antenna (and associated circuitry) should have a nominal impedance of 50 with a recommended return loss of better than 10 dB across each frequency band of operation. The system gain value affects both radiated power and regulatory (FCC, IC, CE, etc.) test results.

Designing Custom Antennas Consider the following points when designing custom antennas:

A skilled RF engineer should do the development to ensure that the RF performance is maintained. 12 Proprietary and Confidential - Contents subject to change 4118013

If both UMTS and CDMA modules will be installed in the same platform, you may want to develop separate antennas for maximum performance. RF Specifications Determining the Antennas Location When deciding where to put the antennas:

Antenna location may affect RF performance. Although the module is shielded to prevent interference in most applications, the placement of the antenna is still very important if the host device is insufficiently shielded, high levels of broadband or spurious noise can degrade the modules perfor-

mance. Connecting cables between the module and the antenna must have 50 impedance. If the impedance of the module is mismatched, RF performance is reduced significantly. Antenna cables should be routed, if possible, away from noise sources

(switching power supplies, LCD assemblies, etc.). If the cables are near the noise sources, the noise may be coupled into the RF cable and into the antenna.

Disabling the Diversity Antenna Use the AT command !RXDEN=0 to disable receive diversity or !RXDEN=1 to enable receive diversity. Note: A diversity antenna is used to improve connection quality and reliability through redundancy. Because two antennas may experience difference interference effects (signal distortion, delay, etc.), when one antenna receives a degraded signal, the other may not be similarly affected. Ground Connection When connecting the module to system ground:

Prevent noise leakage by establishing a very good ground connection to the module through the host connector. Connect to system ground using the two mounting holes at the top of the module.

Minimize ground noise leakage into the RF. Depending on the host board design, noise could potentially be coupled to the module from the host board. This is mainly an issue for host designs that have signals traveling along the length of the module, or circuitry operating at both ends of the module interconnects. Interference and Sensitivity Several interference sources can affect the modules RF performance

(RF desense). Common sources include power supply noise and device-

generated RF. Rev 1 Sep.15 Proprietary and Confidential - Contents subject to change 13 Hardware Integration Guide RF desense can be addressed through a combination of mitigation techniques

(Methods to Mitigate Decreased Rx Performance on page 15) and radiated sensitivity measurement (Radiated Sensitivity Measurement on page 15). Note: The MC7455 is based on ZIF (Zero Intermediate Frequency) technologies. When performing EMC (Electromagnetic Compatibility) tests, there are no IF (Intermediate Frequency) components from the module to consider. Interference From Other Wireless Devices Wireless devices operating inside the host device can cause interference that affects the module. To determine the most suitable locations for antennas on your host device, evaluate each wireless devices radio system, considering the following:

Any harmonics, sub-harmonics, or cross-products of signals generated by wireless devices that fall in the modules Rx range may cause spurious response, resulting in decreased Rx performance. The Tx power and corresponding broadband noise of other wireless devices may overload or increase the noise floor of the modules receiver, resulting in Rx desense.

The severity of this interference depends on the closeness of the other antennas to the modules antenna. To determine suitable locations for each wireless devices antenna, thoroughly evaluate your host devices design. Host-generated RF Interference All electronic computing devices generate RF interference that can negatively affect the receive sensitivity of the module. Display panel and display drivers Switching-mode power supplies Proximity of host electronics to the antenna in wireless devices can contribute to decreased Rx performance. Components that are most likely to cause this include:

Microprocessor and memory

Device-generated RF Interference The module can cause interference with other devices. Wireless devices such as AirPrime embedded modules transmit in bursts (pulse transients) for set durations

(RF burst frequencies). Hearing aids and speakers convert these burst frequencies into audible frequencies, resulting in audible noise. 14 Proprietary and Confidential - Contents subject to change 4118013 RF Specifications

Methods to Mitigate Decreased Rx Performance It is important to investigate sources of localized interference early in the design cycle. To reduce the effect of device-generated RF on Rx performance:

Put the antenna as far as possible from sources of interference. The drawback is that the module may be less convenient to use. Shield the host device. The module itself is well shielded to avoid external interference. However, the antenna cannot be shielded for obvious reasons. In most instances, it is necessary to employ shielding on the components of the host device (such as the main processor and parallel bus) that have the highest RF emissions. Filter out unwanted high-order harmonic energy by using discrete filtering on low frequency lines. Form shielding layers around high-speed clock traces by using multi-layer PCBs. Route antenna cables away from noise sources.

Radiated Spurious Emissions (RSE) When designing an antenna for use with AirPrime embedded modules, the host device with an AirPrime embedded module must satisfy any applicable standards / local regulatory bodies for radiated spurious emission (RSE) for receive-only mode and for transmit mode (transmitter is operating). Note that antenna impedance affects radiated emissions, which must be compared against the conducted 50-ohm emissions baseline. (AirPrime embedded modules meet the 50-ohm conducted emissions requirement.) Radiated Sensitivity Measurement A wireless host device contains many noise sources that contribute to a reduction in Rx performance. To determine the extent of any receiver performance desensitization due to self-

generated noise in the host device, over-the-air (OTA) or radiated testing is required. This testing can be performed by Sierra Wireless or you can use your own OTA test chamber for in-house testing. Rev 1 Sep.15 Proprietary and Confidential - Contents subject to change 15 Hardware Integration Guide 16 Proprietary and Confidential - Contents subject to change 4118013 4: Regulatory Compliance and Industry Certifications 4 This module is designed to meet, and upon commercial release will meet, the requirements of the following regulatory bodies and regulations, where applicable:

Federal Communications Commission (FCC) of the United States The Certification and Engineering Bureau of Industry Canada

(IC) The National Communications Commission (NCC) of Taiwan, Republic of China

Ministry of Internal Affairs and Communications (MIC) of Japan

Radio Equipment and Telecommunications Terminal Equipment

(R&TTE) Directive of the European Union Upon commercial release, the following industry certifications will have been obtained, where applicable:

GCF

PTCRB Additional certifications and details on specific country approvals may be obtained upon customer request contact your Sierra Wireless account representative for details. Additional testing and certification may be required for the end product with an embedded MC7455 module and are the responsibility of the OEM. Sierra Wireless offers professional services-based assistance to OEMs with the testing and certification process, if required. Important Notice Because of the nature of wireless communications, transmission and reception of data can never be guaranteed. Data may be delayed, corrupted (i.e., have errors) or be totally lost. Although significant delays or losses of data are rare when wireless devices such as the Sierra Wireless module are used in a normal manner with a well-

constructed network, the Sierra Wireless module should not be used in situations where failure to transmit or receive data could result in damage of any kind to the user or any other party, including but not limited to personal injury, death, or loss of property. Sierra Wireless and its affiliates accept no responsibility for damages of any kind resulting from delays or errors in data transmitted or received using the Sierra Wireless module, or for failure of the Sierra Wireless module to transmit or receive such data. Rev 1 Sep.15 Proprietary and Confidential - Contents subject to change 17 Hardware Integration Guide Safety and Hazards Do not operate your MC7455 module:

Where explosive atmospheres may be present including refuelling points, fuel In areas where blasting is in progress

depots, and chemical plants Near medical equipment, life support equipment, or any equipment which may be susceptible to any form of radio interference. In such areas, the MC7455 module MUST BE POWERED OFF. Otherwise, the MC7455 module can transmit signals that could interfere with this equipment. In an aircraft, the MC7455 module MUST BE POWERED OFF. Otherwise, the MC7455 module can transmit signals that could interfere with various onboard systems and may be dangerous to the operation of the aircraft or disrupt the cellular network. Use of a cellular phone in an aircraft is illegal in some jurisdictions. Failure to observe this instruction may lead to suspension or denial of cellular telephone services to the offender, or legal action or both. Some airlines may permit the use of cellular phones while the aircraft is on the ground and the door is open. The MC7455 module may be used normally at this time. Important Compliance Information For North American Users The MC7455 module, upon commercial release, will have been granted modular approval for mobile applications. Integrators may use the MC7455 module in their final products without additional FCC / IC (Industry Canada) certification if they meet the following conditions. Otherwise, additional FCC / IC approvals must be obtained. 1. At least 20 cm separation distance between the antenna and the users body must be maintained at all times. 2. To comply with FCC / IC regulations limiting both maximum RF output power and human exposure to RF radiation, the maximum antenna gain including cable loss in a mobile-only exposure condition must not exceed the limits stipulated in Table 4-1 on page 19. 18 Proprietary and Confidential - Contents subject to change 4118013 Regulatory Compliance and Industry Certifications Table 4-1: Antenna Gain Specifications Device Technology Band Frequency

(MHz) Maximum antenna gain (dBi) MC7455 Mini Card LTE UMTS 2 4 5 7 12 13 25 26 30 41 2 4 5 18501910 17101755 824849 25002570 699716 777787 18501915 814849 23052315 24962690 18501910 17101755 824849 6 6 6 9 6 6 6 6 1 9 6 6 6 3. The MC7455 module may transmit simultaneously with other collocated radio transmitters within a host device, provided the following conditions are met:

Each collocated radio transmitter has been certified by FCC / IC for mobile application. At least 20 cm separation distance between the antennas of the collocated transmitters and the users body must be maintained at all times. The radiated power of a collocated transmitter must not exceed the EIRP limits stipulated in Table 4-2. Table 4-2: Collocated Radio Transmitter Specifications Device Technology Frequency

(MHz) EIRP Limit

(dBm) Collocated transmitters1 WLAN WiMAX BT 24002500 51505850 23002400 25002700 33003800 24002500 25 27 25 25 25 15 1. Valid collocated transmitter combinations: WLAN+BT; WiMAX+BT.

(WLAN+WiMAX+BT is not permitted.) Rev 1 Sep.15 Proprietary and Confidential - Contents subject to change 19 Hardware Integration Guide 4. A label must be affixed to the outside of the end product into which the MC7455 module is incorporated, with a statement similar to the following:

This device contains FCC ID: N7NMC7455 Contains transmitter module IC: 2417C-MC7455 where 2417C-MC7455 is the modules certification number. 5. A user manual with the end product must clearly indicate the operating requirements and conditions that must be observed to ensure compliance with current FCC / IC RF exposure guidelines. The end product with an embedded MC7455 module may also need to pass the FCC Part 15 unintentional emission testing requirements and be properly authorized per FCC Part 15. Note: If this module is intended for use in a portable device, you are responsible for separate approval to satisfy the SAR requirements of FCC Part 2.1093 and IC RSS-102. 20 Proprietary and Confidential - Contents subject to change 4118013 5: Acronyms 5 Table 5-1: Acronyms and Definitions Acronym or term Definition 3GPP BeiDou 3rd Generation Partnership Project BeiDou Navigation Satellite System A Chinese system that uses a series of satellites in geostationary and middle earth orbits to provide navigational data. BER BLER dB dBm DC-HSPA+

EMC EMI FCC Galileo GCF GLONASS GNSS GPS Host HSDPA HSPA+

HSUPA Bit Error Rate A measure of receive sensitivity Block Error Rate Decibel = 10 x log10 (P1 / P2) P1 is calculated power; P2 is reference power Decibel = 20 x log10 (V1 / V2) V1 is calculated voltage, V2 is reference voltage A logarithmic (base 10) measure of relative power (dB for decibels); relative to milliwatts (m). A dBm value will be 30 units (1000 times) larger (less negative) than a dBW value, because of the difference in scale (milliwatts vs. watts). Dual Carrier HSPA+

Electromagnetic Compatibility Electromagnetic Interference Federal Communications Commission The U.S. federal agency that is responsible for interstate and foreign communications. The FCC regulates commercial and private radio spectrum management, sets rates for communications services, determines standards for equipment, and controls broadcast licensing. Consult www.fcc.gov. A European system that uses a series of satellites in middle earth orbit to provide navigational data. Global Certification Forum Global Navigation Satellite System A Russian system that uses a series of 24 satellites in middle circular orbit to provide navigational data. Global Navigation Satellite Systems (GPS, GLONASS, BeiDou, and Galileo) Global Positioning System An American system that uses a series of 24 satellites in middle circular orbit to provide navigational data. The device into which an embedded module is integrated High Speed Downlink Packet Access Enhanced HSPA, as defined in 3GPP Release 7 and beyond High Speed Uplink Packet Access Rev 1 Sep.15 Proprietary and Confidential - Contents subject to change 21 Hardware Integration Guide Table 5-1: Acronyms and Definitions (Continued) Hertz = 1 cycle / second Acronym or term Definition Hz IC IF IS Industry Canada Intermediate Frequency Interim Standard. After receiving industry consensus, the TIA forwards the standard to ANSI for approval. LTE MHz OEM OTA PCB PCS Long Term Evolutiona high-performance air interface for cellular mobile communication systems. Megahertz = 10e6 Hz Original Equipment Manufacturera company that manufactures a product and sells it to a reseller. Over the air (or radiated through the antenna) Printed Circuit Board Personal Communication System A cellular communication infrastructure that uses the 1.9 GHz radio spectrum. PCS Type Certification Review Board PTCRB RF RSE Sensitivity (RF) Measure of lowest power signal at the receiver input that can provide a prescribed Radiated Spurious Emissions Radio Frequency BER / BLER / SNR value at the receiver output. SNR TIA/EIA UMTS USB VCC WCDMA WLAN ZIF Signal-to-Noise Ratio Telecommunications Industry Association / Electronics Industry Association. A standards setting trade organization, whose members provide communications and information technology products, systems, distribution services and professional services in the United States and around the world. Consult www.tiaonline.org. Universal Mobile Telecommunications System Universal Serial Bus Supply voltage Wideband Code Division Multiple Access (also referred to as UMTS) Wireless Local Area Network Zero Intermediate Frequency 22 Proprietary and Confidential - Contents subject to change 4118013 Index A accessories, 7 acronyms and definitions, 21 22 antenna connection considerations, 12 custom, design, 12 diversity antenna, disabling, 13 limit, matching coaxial connections, 12 location, considerations, 13 matching, considerations, 12 maximum cable loss, 12 routing, 13 approvals, regulatory and industry, 17 B bands supported, RF LTE, 11 C cable loss antenna, maximum, 12 connection grounding, 13 connectors, required host-module, 7 D desense. See RF diversity antenna disabling, 13 E EDGE connector, required, 7 F filtering, RF desense, 15 frequency band support LTE, 11 G gain maximum, 18 grounding connection considerations, 13 I impedance moduleantenna, 13 industry approvals, 17 interference device generated, 14 host-generated, 14 wireless devices, 14 L LTE frequency band support, 11 M module power states, 9??

N noise leakage, minimizing, 13 P PCB multi-layer, shielding for RF desense, 15 power states, module, 9??

R radiated sensitivity measurement, 15 radiated spurious emissions, 15 regulatory approvals, 17 regulatory information, ?? 20 FCC, 18 limitation of liability, 17 safety and hazards, 18 Rev 1 Sep.15 Proprietary and Confidential - Contents subject to change 23 Hardware Integration Guide RF antenna cable loss, maximum, 12 antenna connection, considerations, 12 connectors, required, 7 desense device-generated, 14 harmonic energy, filtering, 15 mitigation suggestions, 15 shielding suggestions, 15 interference other devices, 14 wireless devices, 14 RF bands supported LTE, 11 RF specifications, 11??

RSE, 15 S sensitivity radiated measurement, overview, 15 shielding module, compliance, 12 reducing RF desense, 15 SIM connector, required, 7 specifications RF, 11??

Z ZIF (Zero Intermediate Frequency), 14 24 Proprietary and Confidential - Contents subject to change 4118013

LIVE+ GoBox User Guide July 2015 D-UG112-003 www.dejero.com www.dejero.com Dejero Labs Inc. 412 Albert Street, Suite 100 Waterloo, Ontario, N2L 3V3

+1 519 772 4824 Copyright, Trademarks, and Patents Copyright 2014 Dejero Labs Inc. Dejero and Dejero LIVE+ are trademarks of Dejero Labs Inc. All other trademarks are the property of their respective owners. Dejero products or portions thereof are protected by patents granted and pending. Symbols and Conventions This document uses the following symbols and conventions:

Note: Shares important related information, reminders, recommendations, and suggestions Caution: Means that the action you take could cause harm to your equipment/device, cause you to lose data, or void your warranty. Warning: Describes an action that could cause you physical harm. Follow the guidelines in this document or the device itself when handling electrical equipment. 2 | LIVE+ GoBox User Guide Contents www.dejero.com Warranty and Liability..................................................................................................................4 Safety Warnings and Hazards .....................................................................................................4 The Dejero LIVE+ Platform .........................................................................................................7 About the Dejero LIVE+ GoBox...................................................................................................7 Whats included ...........................................................................................................................8 LIVE+ Portal................................................................................................................................8 Powering the GoBox ...................................................................................................................9 Starting the GoBox ....................................................................................................................10 Connection ports .......................................................................................................................10 Connect video ...........................................................................................................................11 Connect Ethernet ......................................................................................................................11 Connect IFB ..............................................................................................................................12 Specify camera input type .........................................................................................................12 DC output ..................................................................................................................................12 USB ports .................................................................................................................................13 Device Ready screen ................................................................................................................13 Mode selection ..........................................................................................................................15 Video window ............................................................................................................................15 Start, stop, and configuration options ........................................................................................15 Configuring the transmitter ........................................................................................................16 Configuring the connection type ................................................................................................18 Transmitting live ........................................................................................................................20 Store & Forward ........................................................................................................................21 File transfer ...............................................................................................................................25 Remote Control .........................................................................................................................27 Auto Start ..................................................................................................................................27 Troubleshooting ........................................................................................................................28 Error messages .........................................................................................................................30 Technical specifications ............................................................................................................35 Additional help ..........................................................................................................................36 3 | LIVE+ GoBox User Guide Warranty and Liability www.dejero.com Reasonable care has been taken in preparing the information in this document. However, this document may contain omissions, technical inaccuracies, or typographical errors. Dejero Labs Inc. does not accept responsibility of any kind for customers losses due to the use of this document. Product specifications are subject to change without notice. Due to the nature of wireless communication, transmission and reception of data can never be guaranteed. While Dejero strives to provide high-quality video transmission without significant delays, environmental and cellular network conditions beyond Dejeros control may result in data delay, corruption, or loss. Dejero accepts no responsibility for and is not liable for any loss or damage, including, but not limited to, revenue or personal injury, resulting from delays in, errors in, or failure to transmit or receive data using the Dejero LIVE+ Platform. Warranty on the Dejero LIVE+ GoBox is voided if the case is opened. For details, see Handling and Operating Conditions below. Safety Warnings and Hazards Read this section in its entirety before operating the LIVE+ GoBox. Class A device This is a Class A product intended to be used in a commercial, industrial or business environment. In a domestic environment this product may cause radio interference, in which case the user may be required to take adequate measures. Federal Communications Commission statement LIVE+ GoBox complies with Part 15 of the FCC rules for a Class A device. Industry Canada statement LIVE+ GoBox complies with Industry Canada ICES-003 Class A specifications. RF Exposure Notice THIS DEVICE MEETS THE GOVERNMENTS REQUIREMENTS FOR EXPOSURE TO RADIO WAVES. LIVE+ GoBox is a radio transmitter and receiver. It is designed and manufactured not to exceed the emission limits for exposure to radiofrequency (RF) energy set by the Federal Communications Commission of the U.S. Government and Industry Canada. Explosive Atmosphere The LIVE+ GoBox should be powered off in an area with a potentially explosive atmosphere; such as fuelling areas, fuel or chemical transfer or storage areas, below deck on boats, or in areas where the air contains chemicals or particles; such as grain, dust or metal powders. It is rare, but there is potential for PC-like devices, such as the LIVE+ GoBox to generate sparks, which could trigger an explosion. Do not store the LIVE+ GoBox in the compartment of a vehicle that contains flammable gas, liquid, or explosives. Blasting or Construction Sites The Dejero LIVE+ GoBox should be powered off in areas where blasting is in progress, where explosives may be present, or near any other equipment that is susceptible to radio interference. 4 | LIVE+ GoBox User Guide Hospitals www.dejero.com The Dejero LIVE+ GoBox should be powered off near medical equipment or life support systems, or near any other equipment that is susceptible to radio interference. Hospitals or other medical facilities often ask visitors, patients, and staff to switch off all electronic devices in some areas. Please make sure that you follow any local rules and regulations. Aircraft The Dejero LIVE+ GoBox should be powered off and not operated in any aircraft, whether in flight or on the ground; systems onboard the aircraft could be affected by radio interference. Driving The driver or operator of any vehicle should not operate the Dejero LIVE+ GoBox while in control of a vehicle. Doing so will detract from the driver or operators control and operation of that vehicle. Medical Implant Devices It is possible that the radio modems in the LIVE+ GoBox may interfere with some types of medical devices (such as cardiac pacemakers or implant defibrillators), when operated close to the device. You should seek advice from your doctor before operating the LIVE+ GoBox. For personal health and safety, persons concerned about exposure should maintain a minimum distance of 200 mm (8) from the LIVE+

GoBox while it is powered on. Hearing Devices People with hearing aids or cochlear implants may experience interfering noises when using mobile devices, or when one is nearby. The level of interference depends on the type of aid or implant, the type of mobile device, and the distance between the two. Increasing the distance between the LIVE+ GoBox and the hearing device may reduce interference. The equipment is serviceable by authorized Dejero personnel only. Disconnect all power sources before servicing the unit. The socket-outlet shall be installed near the equipment and shall be easily accessible. CAUTION motherboard battery RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE. DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS. Handling and Operating Conditions Read this section in its entirety before operating the LIVE+ GoBox. Handle Device with Care While the LIVE+ GoBox case is durable, it is possible to damage or knock loose the electronics inside if the device is dropped or thrown. Please handle with care. Damage sustained as the result of mishandling the LIVE+ GoBox renders the warranty null and void. Do Not Open the Case or Store Anything Inside The LIVE+ GoBox case should remain sealed at all times to protect the sensitive electronics inside and ensure the safety of the operator. Opening the case renders the warranty null and void. 5 | LIVE+ GoBox User Guide www.dejero.com Do Not Disassemble the Product Only authorized Dejero personnel can open, modify, or repair the LIVE+ GoBox unit. Unless authorized by Dejero personnel, any attempt by the user to open, disassemble, or repair the device renders the warranty null and void. Keep Air Vents Clear If the air vents are blocked, the LIVE+ GoBox may overheat and shut down. These vents are located on either end of the device. (The intake is protected by the flat metal panel on the left side.) Please keep these areas clear and unobstructed to ensure adequate airflow. Keep Device as Cool as Possible For optimal performance, keep the LIVE+ GoBox in well-ventilated areas, away from heat sources and direct exposure to sunlight. Do not operate the GoBox in temperatures outside of the ambient range (0 C to +40 C / 32 F to 105 F). Keep Device Dry The LIVE+ GoBox case is designed to be weather-resistant, but not weatherproof. Keep it covered during inclement conditions. Do not expose to liquid, moisture, or excessive humidity. 6 | LIVE+ GoBox User Guide The Dejero LIVE+ Platform www.dejero.com The Dejero LIVE+ Platform of hardware, software, and cloud-based services help you capture, transmit, manage, and distribute high-quality live video from virtually anywhere. The Dejero LIVE+ GoBox is used to capture and transmit video as part of the complete solution. About the Dejero LIVE+ GoBox The LIVE+ GoBox is the most rugged mobile transmitter designed for newsgathering professionals and video content contributors on the go. You can broadcast live from virtually anywhere with bonded cellular, Wi-Fi and portable satellite connections, or record up to 40 hours of HD video for later broadcast. Dependable and robust The GoBox is the most ruggedized; professional-grade mobile transmitter is designed for demanding use in the field. Outstanding performance The GoBox reliably delivers exceptional picture quality with low latency even when bandwidth is extremely limited. Easy to use One-button start up, automatic input and format detection, and an intuitive interface with touchpad buttons next to a large screen simplifies use. Built-in intelligence continuously adapts to network conditions to deliver the best video quality so you can focus on the shot. 7 | LIVE+ GoBox User Guide Designed for flexibility www.dejero.com You can connect any SDI or HDMI camera to the GoBox. The GoBoxs flexibility means you can set it on the ground, wear it on your back, place it away from the camera for optimal antenna performance or broadcast from a moving vehicle. Manage centrally or in the field You can locate, monitor, and manage the GoBox remotely from any web browser using the LIVE+ Portal. You can send live or recorded video to the broadcast center for playout or to the cloud for online distribution. Whats included The LIVE+ GoBox includes the following items:

LIVE+ GoBox mobile transmitter with either Gold Mount or V-Mount battery plates AC power adapter with 4-pin XLR connector AC power cord Vehicle DC power adapter with 4-pin XLR connector PortaBrace shoulder strap with carabiners Quick Start Guide LIVE+ Portal The LIVE+ GoBox works with the Dejero LIVE+ Portal in the following ways:

Assign live and recorded video, as well as file transfers from the GoBox to a LIVE+

server 8 | LIVE+ GoBox User Guide www.dejero.com Geolocate the GoBox mobile transmitter Preview and route feeds from the GoBox Remotely control and configure the GoBox Review analytics about the GoBox performance Powering the GoBox You can use the following methods to power your GoBox:

Gold Mount or V-Mount hot-swappable batteries Supplied AC power adapter with 4-pin XLR connector Two fully charged 95Wh batteries provide approximately two hours of power. Dejero recommends a minimum of two 85Wh batteries. Caution: Dejeros vehicle DC adapter uses a 15-amp fuse. When replacing the fuse in this adapter, you must use a fuse that is the same type and rating as the original fuse. For more information, contact Dejero Support. Install the batteries 1. Slide each battery onto the battery mounting plates on the back of the transmitter. When properly inserted, the battery clicks into place and is seated securely on the plate. Recommended battery requirements Nominal voltage of 14.4V (operating voltage of 12.5V to 16V) Minimum discharge current of 10A Remove the batteries 1. Power off the GoBox. 2. Press the release mechanism on the battery mounting plate. 3. Slide the battery off the mounting plate. Note: You can replace hot swap batteries without interrupting the GoBox operation. The GoBox will operate on a single battery, if required, of 85Wh or more, Dejero recommends using two batteries at all times. 9 | LIVE+ GoBox User Guide www.dejero.com Starting the GoBox 1. Press the power button on the right side of the GoBox case. While the transmitter powers on and establishes a network connection, start-up messages appear on the Device Ready screen. For more information about the Device Ready screen, see page 13. Connection ports The connection ports are located on the top and side of the GoBox case. 10 | LIVE+ GoBox User Guide www.dejero.com For a complete list of supported audio and video inputs, see page 35. Note: A 4-prong powered XLR DC IN port is located on the side of the GoBox device (near the exhaust vents). Connect video Note: The GoBox supports HDMI and SDI video. 1. Plug the cameras output cable into the video input port on the GoBox. 2. Make sure that all cables are firmly connected. The GoBox selects the correct video input automatically. If you do not see video in the Preview screen, make sure that the cables are connected properly and that you are using a supported video format. If you are using a supported video format, the format of the incoming video is detected automatically, so you do not need to set this manually. Connect Ethernet Using an optional Ethernet connection, you can choose to transmit using Ethernet only or broadcast over Ethernet and cellular networks simultaneously. 11 | LIVE+ GoBox User Guide www.dejero.com 1. On the Device Ready screen, press the Configuration touchpad button. 2. At the Configuration screen, press the Operation touchpad button. 3. At the Operation Mode screen, press the Connection touchpad button to scroll through the options: All, Ethernet, Modems. The Ethernet connection sends data using the UDP protocol on ports 6000 and 6001. Make sure that these ports have unrestricted access to the Internet. The Ethernet port is configured via DHCP. Note: For more information, see Configuring the transmitter on page 16. Connect IFB Note: Connecting IFB is optional. Interruptible Foldback (IFB) acts as a one-way communication from the LIVE+ Broadcast Server to the GoBox. It enables communication and cueing from the studio crew to the reporter in the field. The station sends a program feed to the reporters earpiece, which is connected to the GoBox. The IFB output from the GoBox is a balanced 3-pin XLR at a +4 dBV level. For more information on the LIVE+ Broadcast Server, refer to the LIVE+ Broadcast Server User Guide. 1. Connect your audio device (earpiece, headset, or IFB amplifier input) to the 3-pin XLR IFB connector on the GoBox. As soon as a live stream starts, IFB is on an IFB Active appears on the GoBox. For more information about starting a stream, see page 20. As the GoBox receives voice packets from the server, the sound level varies. The Jitter Delay value should be less than 500ms during normal operation, but it might be higher if the modems have poor wireless coverage. Specify camera input type After the camera is connected and a video preview appears on the GoBox, use the Configuration screen to verify your settings. On this screen, you can check your audio, video and video format type, connection type, and latency settings. For more information about the configuration settings, see page 16. DC output You can use the DC output of the GoBox to power a Dejero LIVE+ Booster or other supported devices (such as a long-range Wi-Fi radio). If you use the DC output, you need a specialized cable. You might also require a power-over-Ethernet (PoE) adaptor. For more information about using the DC output, contact Dejero Support. The DC output is rated at 12 volts and 1.5 amps continuous. It is fully protected against overload current. 12 | LIVE+ GoBox User Guide USB ports www.dejero.com The GoBox has two user accessible USB ports. You can use these ports for connecting USB memory sticks (for file transfers), for connecting support peripherals (such as a keyboard or mouse), or for connecting other supported devices. Device Ready screen When the LIVE+ GoBox is on, the Device Ready screen appears. Various messages, including status of the transmitter and error messages, appear on this screen. When you power on the GoBox, it performs a diagnostic test and Device Ready appears when the transmitter is ready to use. Note: The LIVE+ Portal administrator must activate the transmitter before it can be used. If your administrator has not activated the transmitter, an Inactive Device Error appears. For a list of possible error messages, see page 30. Individual Connection meters The GoBox communicates data through modems or an Ethernet connection. Individual connection meters show the active data transmission rate. The transmission rate appears in increments of 500 Kb/s. A dot at the bottom of each meter indicates the status of the connection:

a green dot indicates a successful network connection a grey dot indicates that the cell carrier signal is out 13 | LIVE+ GoBox User Guide www.dejero.com of range, or is not responding to connection requests a pulsing grey icon indicates that transmitter is initializing a connection When you start a live stream on the transmitter, each modem connection displays the network type (HSPA, LTE, UMTS, etc.). A received signal strength indicator (RSSI) value also appears to show approximate strength of the connection. Note: After you press Play for a live broadcast, cellular coverage appears

(indicated by a green dot). Combined Transmission meter The Combined Transmission meter shows the total data transmitted by all connections, in increments of 500 Kb/s. The blue bar indicates the total data transmitted by all connections. The blue arrow is the current target rate for encoding the data and indicates the Encoder Bit Rate. It corresponds to the number located under the server status bar. Network and Server Indicators Glass-to-Glass latency Latency measures time delay. The delay represents the glass-to-

glass latency of the transmission, calculated in real-time. Glass-to-

glass refers to the total amount of delay from the camera lens to the video output from the SDI port of LIVE+ Broadcast Server in the studio. Stream Health indicator The Stream Health indicator measures the quality of the live video stream received, decoded, and displayed by the output server. The two components that have the strongest effect on the health of the stream are:

The number of video frames that arrive at the server in time. Frames that are late or missing can result in paused or stuttering video, or video artifacts such as smearing or discoloration. The bitrate at which the video frames are encoded. Excessively low bitrates result in poor quality picture, indicated by blockiness and lack of detail. When neither of these events occurs, the Stream Health indicator displays as 100%. Lost or late video frames drop the indicator value very quickly and it displays as 0% in a very short period of time. If there are no lost or late frames for 5 seconds, the indicator returns to 100%. If the encoder bitrate is consistently low, the indicator displays a value between 0% and 100%. The number under the server percentage shows what the encoder is running at. It corresponds to the blue transmission meter. 14 | LIVE+ GoBox User Guide Transport Resolution www.dejero.com For best picture quality, even in challenging network conditions, the GoBox adjusts the transport resolution automatically. The transport resolution is at the bottom of the screen, along with the input resolution and the output resolution. Input: video resolution from the attached camera Transport: resolution of the video transmitting to the server Output: resolution as configured for the servers output Mode selection In the center of the Device Ready screen, on the right side is the Mode button. You can use this option to switch quickly between Live, Live and Store & Forward, and Store & Forward. Video window In the Video window, you can see the live camera feed broadcast by the GoBox. When the transmitter is broadcasting, an ON AIR message appears in the upper-right corner of the Video window. The destination also appears. At the bottom of the Video window, sound meters appear. The top bar corresponds to the right input channel and the bottom bar corresponds to the left input channel. If you do not see a video on the Video window, perform the following actions:

make sure that all cables are correctly connected verify that your video source is on and sending video make sure that you selected the correct input (HDMI or SDI) verify that the supplied video is in a compatible format Note: Your administrator can change the server output destination using the LIVE+

Portal. Start, stop, and configuration options To start broadcasting live from the transmitter, press the touchpad button beside the Play icon. To stop broadcasting video from the transmitter, press the touchpad button beside the Stop icon. To open the Configuration screen, press the Configuration touchpad button. Use this screen to configure camera, sound type, and latency options. For more information about configuring the transmitter, see page 16. 15 | LIVE+ GoBox User Guide www.dejero.com To open the File Transfer screen, press the File Transfer touchpad button. For more information about file transfers, see page 25. To open the Store & Forward screen, press the Store & Forward touchpad button. For more information, see page 21. To return to the previous screen, press the Exit touchpad button beside the green dot icon. Configuring the transmitter Use the Configuration screen to specify transmitter settings. Use the touchpad buttons to change settings as required. Set the video input 1. On the Device Ready screen, press the Configuration touchpad button. 2. On the Configuration screen, press the Input touchpad button. 3. Set the video input to SDI or HDMI. 4. Set the video standard to NTSC, PAL, or FILM (1080p, 23.98 fps). Note: When you select either NTSC or PAL, make sure that the video standard from the camera matches your selection on the GoBox. 16 | LIVE+ GoBox User Guide Configure the latency www.dejero.com Latency is the time it takes for the video to arrive at the server. 1. On the Device Ready screen, press the Configuration touchpad button 2. On the Configuration screen, press the Live touchpad button. 3. Set the Latency to Preset, Short, Medium, or Long. Preset: The default latency is preset by your administrator in the LIVE+ Portal. preset. The preset latency can be a value between 0.8 to 20 seconds. Short: A 1.5 second latency Medium: A 3 second latency Long: An 8 second latency Note: In an area of poor coverage, or very high cellular network traffic, you might achieve better video transmission results with a medium or long latency. Latency modes Fixed Latency mode: In Fixed Latency mode, the system attempts to give the glass-to-glass latency requested (either short, medium, long, or preset). If the current network conditions cannot support the requested latency, ERROR 17 appears on the transmitter. Adaptive Latency mode: In Adaptive Latency mode, the system measures the network conditions during the stream and gradually adjusts the requested latency upwards to a value that is supported by the current conditions. Up-to Latency mode: In Up-to Latency mode, the system measures the network conditions during the beginning of the stream and provides the shortest possible latency available. If the conditions worsen during the stream, the transmitter gradually increases the latency up to the maximum latency that you set. When the transmitter reaches the maximum latency, the latency remains fixed at the specified value. Configure the Live Resolution setting Live resolution is the resolution of the video, as transmitted over-the-air when broadcasting. It is independent of the transmitter input and server output resolutions. 1. On the Device Ready screen, press the Configuration touchpad button 2. On the Configuration screen, press the Live touchpad button. 3. Set the Live Resolution to Auto: SD, Auto: SD+, Auto: HD, Auto: HD+, or Manual. The transmitter monitors the available bandwidth and adjusts the transport resolution automatically to give you the best possible video quality under the current network conditions. The server output resolution does not change, so the video routed to your internal systems remains constant. Each Auto option has a different maximum bandwidth cap, appropriate for the base video resolution that you send. 17 | LIVE+ GoBox User Guide www.dejero.com Live Resolution Ethernet Type Maximum Connection Bitrate Auto: SD Normal 2.5 Mb/s Auto: SD+

Normal 5.0 Mb/s Auto: HD Normal 5.0 Mb/s Auto: HD+

Normal 10.0 Mb/s Auto: SD Satellite 3.1 Mb/s Auto: SD+

Satellite 6.2 Mb/s Auto: HD Satellite 6.2 Mb/s Auto: HD+

Satellite 12.5 Mb/s If you choose Manual, you set the maximum connection bitrate yourself. This setting can be useful if you want to control your data usage or if you are broadcasting from an area with poor coverage and want to cap the bandwidth at a low rate. Audio-only Mode In areas of poor coverage, when the transmitters available bandwidth falls below 100 Kb/s, the transmitter automatically sends only audio to the server and the last good frame of the video remains on the screen. When the bandwidth increases and remains at 200 Kb/s or better, the transmitter resumes sending video. Note: If you set a maximum connection bitrate less than 400 Kb/s manually, the transmitter does not switch to audio-only mode. Configuring the connection type You can set the type of connection to use for transmitting your data. 1. On the Device Ready screen, press the Configuration touchpad button 2. On the Configuration screen, press the Operation touchpad button. 3. Set the Connection mode to All, Ethernet, or Modem. All: The transmitter sends data through all available connections, including cellular, Ethernet and Wi-Fi. If an Ethernet cable is not connected, the transmitter sends data over cellular networks only. If there is no cellular network coverage, but an Ethernet cable is connected to the transmitter, data is sent over Ethernet only. If there is cellular network coverage and an Ethernet cable is also connected, the transmitter uses both connection types simultaneously. 18 | LIVE+ GoBox User Guide www.dejero.com Ethernet: The transmitter sends data over Ethernet and Wi-Fi. An Ethernet cable must be connected to the transmitter. If you select this option but have not connected an Ethernet cable, Error 16 appears on the transmitter. Modems: The transmitter sends data only over the modem connections. Use this when you are connected to a poor Wi-Fi or Ethernet connection that has high usage and yields little bandwidth. Set the Operation mode 1. On the Device Ready screen, press the Configuration touchpad button. 2. Press the Operation touchscreen button. 3. On the Operation Mode screen, press the Mode touchpad button to Live, Live and S&F, or S&F Only. Live: use for live broadcast to the assigned server output. Live and S&F: use for live broadcasting while simultaneously recording a Store &

Forward clip. S&F Only: use to record a Store & Forward clip. Set the Ethernet connection type 1. On the Device Ready screen, press the Configuration touchpad button. 2. Press the Operation touchscreen button. 3. On the Operation Mode screen, press the Ethernet Type touchpad button to set the type of connection attached to the wired Ethernet port on the transmitter. Normal: Uses a regular Ethernet line, such as a cable DSL connection, a hotel Internet link, or a corporate office Ethernet port. Satellite: Uses a high-bandwidth, highly reliable link, but with high latency. This connection is typical of a portable satellite connection. In Satellite mode, the transmitter takes advantage of the high bandwidth available on satellite to transmit a higher quality picture, and uses any other available connections (cellular or Wi-Fi) to supplement the satellite connection. Configure the Wi-Fi connection 1. On the Device Ready screen, press the Configuration touchpad button. 2. Press the Operation touchscreen button. 3. On the Operation Mode screen, press the WI-FI touchpad button. 4. Perform one of the following actions:

To select a specific SSID, press the Up or Down touchpad button. Press the Select touchpad button. To refresh the list of available networks, press the Rescan touchpad button. To connect or disconnect from the selected network, press the Connect touchpad button. 19 | LIVE+ GoBox User Guide www.dejero.com To delete a saved profile from the network, press the Forget button. Type a Wi-Fi password When connecting to a Wi-Fi network for the first time, you need to provide the Wi-Fi password. The GoBox saves the network password and reconnects to the network automatically when it becomes available. If the network does not have a saved profile, you are prompted to type the Wi-Fi password. 1. Use the arrow buttons to navigate the keyboard on the screen to type the password. 2. Press the Select touchpad button after each character. 3. When you finish entering the password, press the Apply touchpad button. Transmitting live Connect to cellular networks automatically When the transmitter is on, it automatically detects all available cellular connections. When the GoBox connects successfully, each of the individual card transmission meters show the network name and the signal strength. Each modem connection shows the network type (such as HSPA, LTE, UMTS). A received signal strength indicator (RSSI) value also appears to show approximate strength of the connection. After you press Play for a live broadcast, the grey dot changes to green. Start a transmission After you connect your camera to the transmitter, you can start a transmission. 1. Verify that the Device Ready message appears on the Display Ready screen. 2. Press the Play touchpad button. You can monitor the video feed as it is transmitted. ON AIR appears on the Preview screen when you are operating in LIVE mode. Note: If the Preview screen is black, check that your camera is on and connected. Verify that you are sending supported video format to the GoBox. Stop a transmission 1. To stop a transmission, on the Device Ready screen, press the Stop touchpad button. The Preview screen continues to show the input from the camera, but Preview appears in the upper right corner of the window. The device remains ready to resume broadcasting. Press the Play touchpad button to resume the transmission. 20 | LIVE+ GoBox User Guide Volume controls www.dejero.com When transmitting live, the volume control appears on the GoBox. When the GoBox is on, the volume control is set to the neutral position. When transmitting live, press the audio control buttons to change the volume. Changes to the volume persist until you restart the GoBox. Store & Forward With Store & Forward (S&F) you can record up to 40 hours of HD video clips directly onto the transmitter. You can preview, transfer, and delete the clips. Note: Assignments are controlled in the LIVE+ Portal. For more information about assignments, see the LIVE+ Portal User Guide. Set up Store & Forward You can record Store & Forward clips when the transmitter is either in Live & S&F or S&F Only operation modes. 1. On the Device Ready screen, press the Configuration touchpad button. 2. On the Configuration screen, press the Operation touchpad button. 3. Press the Mode touchpad button to select Live, Live & S&F or S&F Only. 4. Press the Back touchpad button. 5. On the Configuration screen, press the S&F touchpad button. 6. Set the S&F Quality field to Low (2.5 Mb/s), Medium (4.0 Mb/s) or High (6.0 Mb/s) to control the encoding rate of the clip. Note: Depending on the input content, the final file size of the recorded video might differ from the configured value. 7. Review the Max Clip Length value to see the amount of recording time that can be stored on the transmitter hard drive at the selected recording quality level. The clip length is formatted as: hhh:mm:ss. 8. To select which hard drive on the transmitter to record the clips to, if available, press the Store To touchpad button. 9. To format the video stored into the recorded MP4 clips, press the Clip Compatibility touchpad button. Standard: The standard MP4 clip contains H.264 video and AAC audio. For interlaced input formats, the video is encoded in MBAFF format. 21 | LIVE+ GoBox User Guide www.dejero.com QuickTime: MP4 clip contains H.264 video and AAC audio. Interlaced input formats are encoded in progressive (frame) format for use with QuickTime-based players and editors. You need to tell QuickTime-based software that the file is interlaced. Select an S&F clip You can preview all available clips or select clips for further action. 1. On the Device Ready screen, press the Store & Forward touchpad button. 2. Press the S&F Clip touchpad button to open the S&F Clip Selection screen. 3. Navigate to the clip that you want to select. 4. Press the Select Clip touchpad button. 5. Repeat steps 2 and 3 for any additional clips. 6. To perform additional actions on the clips (such as transfer, delete, or backup the clips), press the Actions touchpad button. Each clip is named with the date and time that the clip finished recording, in the following format: YYYY-MM-DD_hhmmss. The selected clip, along with the previous and next preview images appear on the screen. In the middle of the screen, the Server Details table lists the selected clips transfer server, the transfer complete percentage, as well as the timestamp. If the selected clip was forwarded to the currently assigned server, the transfer details also appear at the top of the table in red. Transfer a clip 1. On the Device Ready screen, press the Store & Forward touchpad button. 22 | LIVE+ GoBox User Guide www.dejero.com 2. Press the S&F Clips touchpad button. 3. On the S&F Clip Selection screen, select clips. 4. Press the Actions touchpad button. 3. Press the Transfer Clips touchpad button. Note: The GoBox must be connected to a network for the touchpad button to be available. The Clip Forwarding screen display the name of the transfer server, the transfer complete percentage, a preview of the clip, and the clip name above the preview. The clip preview image reflects the transferred progress. To stop transferring the clip, press the Stop touchpad button. If the clip is not fully transferred, on the S&F Clip Selection screen, you can resume the transfer. After the transfer is complete, the S&F Clip Selection screen appears. Back up a clip 1. On the Device Ready screen, press the Store & Forward touchpad button. 2. Press the S&F Clips touchpad button. 3. On the S&F Clip Selection screen, select clips. 4. Press the Actions touchpad button. 4. Press the Backup Clips touchpad button. 5. Use the Up and Down touchpad buttons to select the backup drive. 6. Press the Select touchpad button. 7. On the Select Destinations screen, select the backup location. Delete a clip 1. On the Device Ready screen, press the Store & Forward touchpad button. 2. Press the S&F Clips touchpad button. 3. On the S&F Clip Selection screen, select clips. 4. Press the Actions touchpad button. 5. Press the Delete Clips touchpad button. 6. On the Confirmation screen, press the Yes touchpad button to delete the clip permanently from the transmitter. Import a clip You can import your edited MP4 clips to the LIVE+ GoBox transmitter. Imported clips appear with the Store & Forward clips. You can transfer them to your server to view and play them back from the LIVE+ Portal. 1. On the Device Ready screen, press the Store & Forward touchpad button. 23 | LIVE+ GoBox User Guide www.dejero.com 2. Press the Clips touchpad button. 3. Press the Actions touchpad button. 4. Press the Import Clip touchpad button. 5. On the Import Clip screen, select the drive and folder and the clip to import. 6. Press the Select touchpad button. 7. Use the Up and Down touchpad buttons to select the clip. 8. Press Import touchpad button. Record a clip in S&F Only mode After you configure the Operation mode to S&F Only, press the Play touchpad button to record a clip. The Preview screen shows the video that you are recording. Statistics about the current clip also appear, including the clip length, resolution, quality setting, and encode rate. Based on the available free disk space and the current encode rate, the estimated time remaining for the current clip appears. The format of the clip length and time remaining is: hh:mm:ss. Note: The GoBox does not need to be connected to a network to record a clip using S&F Only mode. Record a clip in Live and S&F mode After you configure the Operation mode to Live and S&F Only, press the Play touchpad button to record a clip. The Preview screen shows the video that you are recording and [REC] appears 24 | LIVE+ GoBox User Guide www.dejero.com on the screen. This indicator shows that the GoBox is recording the current video to disk during the live broadcast. Note: Depending on the connection and network conditions, the resolution of the live broadcast might change, however, the resolution of the video does not change when recording the S&F clip. If you press the Stop touchpad button, you stop both the live broadcast and the recording of the S&F clip. The recorded clip appears on the S&F Clip Selection screen and is available for transfer. File transfer You can insert a USB drive into either of the USB ports on the GoBox. After you insert a USB drive, you can transfer files to the server. Transfer a file You can insert a USB drive into either of the USB ports on the GoBox. 1. On the Device Ready screen, press the File Transfer touchpad button. 2. Use the Up and Down touchpad buttons to select a drive. 3. Press the Select touchpad button. 4. Use the Up and Down touchpad buttons to navigating to a file. 5. Press the Select touchpad button. 6. Press the Transfer button. Note: You can select multiple files to transfer from within the same folder. 25 | LIVE+ GoBox User Guide www.dejero.com When the files are transferring, you can monitor the progress on the File Transfer screen. The overall progress appears on the main progress bar, as well as each files transfer percentage. When the transfer is complete, Transfer Complete appears and the File Transfer Transferred Files screen opens. Resume a file transfer On the File Transfer Transferred Files screen, green checkmarks indicate the files that transferred successfully. Black checkmarks indicate partially transferred files. You can press the Resume Transfer touchpad button to continue the file transfer of any partially transferred file. File transfer error codes If an error occurs during a file transfer, an error code appears beside the name of the file. The following errors might occur on the server during file transfer:

ER1: Unknown Error ER2: Invalid File Transfer Session ER3: Could not create file invalid file transfer session ER4: Could not create file invalid directory structure ER5: File Not Found ER6: MD5 Checksum Failed ER7: Could not create file filename too long 26 | LIVE+ GoBox User Guide www.dejero.com ER8: Could not create file filename already exists ER9: Could not open file for transport Remote Control You can use the Remote Control feature in the LIVE+ Portal to control the GoBox from a remote location. For more information, see the LIVE+ Portal User Guide. When the GoBox is under remote control, a blue border surrounds the screen. The Remote Control is Active message appears at the bottom of the screen. The Preview screen and the modem and transmission activity continue to appear on the screen and the touchpad buttons work when Remote Control is active. Auto Start You can use the Auto Start Mode to initiate a live transmission automatically when you power on the GoBox, or you can specify a delayed start for the live transmission. 1. From the Configuration screen, press the Operation touchpad button. 2. At the Operation Mode screen, scroll through the Auto Start touchpad button options to select ON. 3. To set a delayed start for the live transmission, scroll through the Auto Start touchpad button options and choose and option: 1 min, 2 min, 3 min, 4 min, or 5 min. Note: If you turn on Auto Start, the live stream starts when the transmitter detects video. 27 | LIVE+ GoBox User Guide Troubleshooting www.dejero.com If you need to place a support call, reference the serial number that appears at the top of Device Ready screen. Start-up or power problems If you are using batteries and the GoBox does not power on, make sure that the batteries are fully charged and seated securely on the battery mounting plates. If you are using AC power, confirm that all cable connections are secure and that the XLR power connector is locked firmly into place. Verify that the power indicator light on the AC adapter is on, indicating that power is being supplied by the AC cord. Problem Possible solution LIVE+ GoBox does not power on Verify that you are using two fully charged batteries (minimum 85Wh) and that they are firmly seated in the battery mounting plates. If you are using power accessories, make sure that the connections are secure. Then try to power on the GoBox again. If it does not power on, contact Dejero Support. Low battery warning:

Make sure that two fully charged batteries (minimum 85Wh) are firmly seated in the battery mounting plates. Battery too low to transmit. Insert fresh batteries or use adaptor cable. If the batteries still have some power, you might be able to replace one battery at a time with a freshly charged battery, without interrupting operation. Use the adaptor cable to connect the GoBox to an AC power source. No network coverage Move to an area with better network coverage. The device detects an available network automatically. Modem malfunction error:

One or more modems have malfunctioned. Restarting this device may resolve the problem. LIVE+ GoBox is inactive To reinitialize the modems:

1. Power off the GoBox. 2. Disconnect the power source. 3. Wait 30 seconds, reconnect the power source, and restart. If this does not resolve the problem, contact Dejero Support. Contact your system administrator to activate your transmitter. 28 | LIVE+ GoBox User Guide Problem Possible solution www.dejero.com LIVE+ GoBox needs to be assigned to a server output Contact your system administrator to assign a server output. When assigned, the output destination for the GoBox appears on the Preview screen. LIVE+ GoBox is disabled Contact Dejero Support. You will need to restart the GoBox after it is re-

enabled. Video, audio, or transmission problems Problem Possible solution View screen on mobile device is black A camera is not connected to the GoBox. Make sure that the cable from the camera is securely connected to the correct input port. The video input might not be specified correctly on the Configuration screen. For more information, see page 16. There is sound, but no picture The video input might not be specified correctly on the Configuration screen. For more information, see page 16. There is picture, but no sound Turn up the audio transmission volume. For more information, see page 21. The sound is set on your camera. To troubleshoot sound settings, see the camera manufacturers instructions. On the Configuration screen, set the latency to Medium (three seconds) or High (8 seconds). For more information, see page 17. For a full list of GoBox error messages and possible solution, see page 30. Poor server success or poor network connectivity Poor video result at the server end Device is displaying an error message 29 | LIVE+ GoBox User Guide IFB problems www.dejero.com If no feedback is coming through earpiece:

The volume on the broadcast server might be too low. If so, a blue icon appears on the Device Ready screen of the transmitter with a Sound Level of 0. An incorrect capture device on the LIVE+ Broadcast Server might be set as the default. If so, IFB Idle appears on the Device Ready screen of the transmitter. The transmitter might have an internal hardware problem. If so, IFB Receiving appears on the Device Ready screen of the transmitter displays IFB Receiving. For more information, contact your Dejero Support. Error messages The following table outlines possible error messages that you might encounter and possible ways to resolve them. If you call Dejero Support, reference the error number, as listed below. A complete table is also available in the Dejero Support Hub at http://support.dejero.com Error Message Description Possible Solution Error 01:

Database failure on dispatcher. Try again. The service is temporarily unavailable. Please contact your system administrator. Error 02:

Unable to connect. Please contact your system administrator. Error 03:

Software update required. Please contact your system administrator. Error 04:

Network conditions are Unable to establish connection with dispatcher. If the error continues to appear after several retries, contact your system administrator. Try again. If the error continues to appear after several retries, contact your system administrator. The GoBox has old software that requires an update. Contact your system administrator. Insufficient connection bandwidth to support codec bit rate. Move to an area with better network coverage. The 30 | LIVE+ GoBox User Guide www.dejero.com Error Message Description too poor to transmit video. Error 05:

One or more modems have malfunctioned. Restarting this device may resolve the problem. Unable to dial a network connection. Error 06:

No input source detected. Check physical connections and verify configuration settings. No input source detected, or invalid input source selected. The transmitter cannot find the camera and/or microphone. Possible Solution transmitter will detect available networks automatically. To reinitialize the modems:

1. Power off the GoBox. 2. Disconnect the power source. 3. Wait 30 seconds, reconnect the power source, and restart. If this does not resolve the problem, contact Dejero Support. Check that all cables are firmly connected to the correct input ports on the GoBox. Check the configuration settings on the transmitter to make sure that they match the connected camera and microphone. Error 07:

Insufficient battery power remaining. Verify that you are using two Battery too low to transmit. Insert fresh batteries or use adaptor cable. Error 08:

Device is overheating. Please ensure proper air circulation, clear any vent obstructions. Internal temperature has reached 68 C (154 F). You should move the GoBox to prevent shutdown at 70 C (158 F). Error 09:

Device needs to be assigned to a server The transmitter may not be assigned to a server output in LIVE+ Portal. 31 | LIVE+ GoBox User Guide fully charged batteries

(minimum 85Wh) and that they are firmly seated in the battery mounting plates. Make sure nothing is covering or obstructing the air exhaust (located behind the silver vents on one side of the device) or the air intake (beneath the flat metal panel on the other side of the device). If the device does overheat, switch it off and allow it to cool down for several minutes. Use the LIVE+ Portal to assign a receiver. For more information, see the LIVE+

www.dejero.com Error Message Description output. Contact your system administrator. The assigned server output is either turned off or inactive. Error 10:

Device is disabled. Please contact Dejero. Either the transmitter or assigned server is disabled in the LIVE+

Portal. Error 11:

Device is inactive. Please contact your system administrator. Error 12:

Internal hardware error. Restarting this device may resolve the issue. Either the transmitter or assigned server is inactive in the LIVE+

Portal. Some internal components did not initialize when the GoBox powered on. Possible Solution Portal User Guide. Enable the transmitter or assigned server in the LIVE+

Portal. For more information, see the LIVE+ Portal User Guide. Make sure that the transmitter is activated and assigned a server output in the LIVE+ Portal. For more information, see the LIVE+

Portal User Guide. To reinitialize the modems:

1. Power off the GoBox. 2. Wait 60 seconds then restart the transmitter. If this does not resolve the problem, contact Dejero Support. Contact Dejero Support. Error 13:

The device requires service. Please contact Dejero. Error 14:

Server did not respond during initialization. Please contact your system administrator. Error 15:

Server communication has been temporarily interrupted. Unable to transmit through available networks. A key internal component was not found. Unable to establish connection with assigned server. If this occurs, contact your system administrator. This error typically occurs because the IP address is not configured properly or the modems on the transmitter are unable to transmit. Connection with server has been lost during live broadcast. This message is only for your information. It is generated when the transmitter is streaming. If the streaming is stopped, Error 14 appears. Error 16:

No Ethernet connections exist. The Ethernet connection type has been enabled, but there are no Ethernet 32 | LIVE+ GoBox User Guide Connect an Ethernet cable to the GoBox. www.dejero.com Error Message Description Possible Solution connections present. Plug in a valid Ethernet connection or change the connection type back to All. Error 17:

Network conditions are too poor to transmit reliably at the current latency setting. Either switch to the 'Adaptive'

latency mode, or change to a longer latency setting. Error 18:

No remaining disk space available for recording Store & Forward clips. Error 19:

None of the assigned LIVE Server outputs are currently available (either in use or down). Error 100:

Could not broadcast. LIVE Server output in use by another unit/<MU-

serial#>. Error 101:

Could not broadcast. Input and output video format combination not supported. Error 109:

Could not broadcast. Invalid LIVE Server output assignment Error 110:

Failed to create clip on server 33 | LIVE+ GoBox User Guide Network conditions are too poor to transmit reliably at the current latency setting. Move to a location with better network coverage. You could also change the latency mode to Adaptive or set a longer latency value. There is not enough disk space on the transmitter to store an additional clip. Delete existing clips to free up disk space. This error message appears if the transmitter is assigned to an output pool (in the LIVE+ Portal), but all of the outputs in the pool are currently in use or unavailable. This error message appears if the assigned server output is currently in use with another (live stream). If the transmitter currently in use is known, its serial number appears. This error message appears if the input/output video format combination is not supported. Wait for one of the other users to finish using a LIVE+

server output and try again. Wait for the other user to finish using the LIVE+ server output or stop the other stream. Change the output resolution of the server to a different value (50Hz for PAL and 59.94Hz for NTSC). This error message appears if the transmitter is assigned to a non-

existing or invalid server output and it attempts to broadcast. Contact your system administrator to assign the transmitter to a valid server output. This error message appears if there was an error creating a new Store &

Forward clip transfer session. Attempt to transmit the clip again. If the problem persists, contact your system administrator. Consider managing the clips www.dejero.com Error Message Description Possible Solution on the Dejero LIVE+

Broadcast server to reduce the total amount to less than one thousand. Ensure that the server drive is not full. Check that the server hard drive is in working order. Contact Dejero Technical Support for further assistance. Wait until a live stream becomes available on the server. Error 111:

Failed to create File Transfer session on server. This error message appears if there was an error creating a new File Transfer session. Error 112:

LIVE Server output unavailable on server. Live stream capacity reached on server. Error 113:

LIVE Server unable to create stream. Stream capacity reached on server. Error 114:

Failed to complete clip transfer to LIVE+

Broadcast Server. Server does not have enough disk space available to receive more clip data. Error 114:

Failed to complete file transfer to LIVE+

Broadcast Server. Server does not have enough disk space available to receive more file data. Error 115:

Could not broadcast. The LIVE+ Broadcast Server could not be started. 34 | LIVE+ GoBox User Guide This error message appears if there are no available live streams on the server and you want to do a live broadcast. This error message appears if the server is unable to create a new S&F Clip or File Transfer stream

(max stream capacity reached). Servers are limited to 4 streams. Wait for a stream to become available or contact your system administrator. This error message appears if the LIVE+ server cannot complete the clip transfer due to insufficient available disk space. Contact your system administrator to free up some disk space on the LIVE+

server. This error message appears if the LIVE+ server cannot complete the file transfer due to insufficient available disk space. Contact your system administrator to free up some disk space on the LIVE+

server. This error message appears if the LIVE+ server did not initialize correctly. Please contact Dejero Technical Support. Access the Dejero LIVE+

Portal and Ensure that the user name and password are correct. Ensure that the software is Error Message Description Technical specifications LIVE+ GoBox www.dejero.com Possible Solution up-to-date. Video Resolution Standards Encoding Inputs Recording Audio Encoding 480i 59.94, 576i 50, 720p 50/59.94, 1080i 50/59.94, 1080p 23.98 NTSC, PAL, Film MPEG-4 (H.264 AVC), adaptive bitrate HD/SD-SDI, HDMI Up to 40 hours of HD Live: Opus 48 kHz, 2-channel, 16-128 kb/s adaptive bitrate Recording: AAC 48 kHz, stereo, 160 kb/s Network Connections Cellular Ethernet Up to 6 x 3G/4G /LTE 1 Gb/s port for LAN, WAN, and portable satellite (including BGAN, Ku-

band, Ka-band) Wi-Fi Dual-band wireless-N (802.11 a/b/g/n) User Interface Control Preview Power Batteries External Physical One-button auto start, simple UI and membrane buttons 5.7-inch (diagonal) screen 10-24VDC; 10.5-4A provided by either:

Dual, hot-swappable 95Wh Gold Mount or V-Mount Boots and runs on a single battery. 100-240 VAC, 47-63 Hz, 2.8A universal AC/DC external power adapter

(included) Dimensions 35 x 30.4 x 17.8 cm (14 x 12 x 7 inches) Weight 5.2 kg (11.5 lbs) without batteries Operating Temperature 0 C to +40 C (32 F to 105 F) up to 95% RH (non-condensing) Connectors SDI, HDMI, Ethernet, IFB, 2 x USB, DC In, DC Out 35 | LIVE+ GoBox User Guide www.dejero.com Additional help If you still require assistance operating your LIVE+ GoBox after reading this guide:

Visit the Dejero Support Hub online knowledge base at support.dejero.com Email the Dejero technical support team at support@dejero.com Call the 24-hour technical support number for your region. US & Canada: 1 866 808 3665 Europe: +44 20 3519 2665 Australia: +61 2 8015 6803 International: +1 519 772 4824 36 | LIVE+ GoBox User Guide www.dejero.com Technical Support:

support@dejero.com US & Canada (Toll Free): 1 866 808 3665 Europe: +44 20 3519 2665 Australia: +61 2 8015 6803 International: +1 519 772 4824 37 | LIVE+ GoBox User Guide

User Guide June 2016 www.dejero.com Dejero Labs Inc. 412 Albert Street, Suite 100 Waterloo, Ontario, N2L 3V3

+1 519 772 4824 www.dejero.com Copyright, Trademarks, and Patents Copyright 2016 Dejero Labs Inc. Dejero and Dejero LIVE+ are trademarks of Dejero Labs Inc. All other trademarks are the property of their respective owners. Dejero products or portions thereof are protected by patents granted and pending. Symbols and Conventions This document uses the following symbols and conventions:

Note: Shares important related information, reminders, recommendations, and suggestions. Tip: Shares helpful tips or alternate ways to accomplish a goal. Caution: Means that the action you take could cause harm to your equipment/device, cause you to lose data, or void your warranty. Warning: Describes an action that could cause you physical harm. Follow the guidelines in this document or on the device itself when handling electrical equipment. 2 | LIVE+ EnGo User Guide www.dejero.com Contents Warranty and Liability ................................................................................................................................... 5 Safety Warnings and Hazards ....................................................................................................................... 5 Handling and Operating Conditions .............................................................................................................. 7 About the LIVE+ EnGo ................................................................................................................................... 8 Modes of operation ...................................................................................................................................... 9 Product configurations ................................................................................................................................. 9 Whats included .......................................................................................................................................... 10 About LIVE+ Control .................................................................................................................................... 10 Attaching the EnGo to the camera ............................................................................................................. 11 Starting the EnGo ........................................................................................................................................ 11 Connecting video and audio ....................................................................................................................... 11 About connection ports .............................................................................................................................. 12 Powering the EnGo ..................................................................................................................................... 12 Connecting Ethernet ................................................................................................................................... 14 Connecting IFB ............................................................................................................................................ 14 About the Preview screen ........................................................................................................................... 15 Specifying the camera input type ............................................................................................................... 16 About the EnGo USB ports .......................................................................................................................... 16 Changing SIM modules ............................................................................................................................... 16 Configuring the transmitter ........................................................................................................................ 17 Configuring the connection type ................................................................................................................ 20 Managing SIM cards .................................................................................................................................... 23 Transmitting live ......................................................................................................................................... 25 Managing Store & Forward clips ................................................................................................................. 26 Transferring files ......................................................................................................................................... 28 About warning and error states .................................................................................................................. 28 Using the remote control ............................................................................................................................ 29 Configuring Auto Start ................................................................................................................................ 29 Changing the display orientation ................................................................................................................ 30 Viewing connection information ................................................................................................................ 30 About stream indicators ............................................................................................................................. 31 Troubleshooting .......................................................................................................................................... 32 Warning and error messages ...................................................................................................................... 34 3 | LIVE+ EnGo User Guide Technical specifications .............................................................................................................................. 39 Additional help ............................................................................................................................................ 40 www.dejero.com 4 | LIVE+ EnGo User Guide Warranty and Liability www.dejero.com Reasonable care has been taken in preparing the information in this document. However, this document may contain omissions, technical inaccuracies, or typographical errors. Dejero Labs Inc. does not accept responsibility of any losses due to the use of this document. Product specifications are subject to change without notice. Due to the nature of wireless communication, transmission and reception of data can never be guaranteed. While Dejero strives to provide high-quality video transmission without significant delays, environmental and cellular network conditions beyond Dejeros control may result in data delay, corruption, or loss. Dejero accepts no responsibility for and is not liable for any loss or damage, including, but not limited to, revenue or personal injury, resulting from delays in, errors in, or failure to transmit or receive data using the Dejero LIVE+ Platform. Warranty on the Dejero LIVE+ EnGo is voided if the case is opened by anyone who has not been trained and certified by Dejero. For details, see Handling and Operating Conditions below. Safety Warnings and Hazards Read this section in its entirety before operating the LIVE+ EnGo. Class A device This is a Class A product intended to be used in a commercial, industrial or business environment. In a domestic environment this product may cause radio interference, in which case the user may be required to take adequate measures. Federal Communications Commission statement LIVE+ EnGo complies with Part 15 of the FCC rules for a Class A device. Industry Canada statement LIVE+ EnGo complies with Industry Canada ICES-003 Class A specifications. RF Exposure Notice THIS DEVICE MEETS THE GOVERNMENT REQUIREMENTS FOR EXPOSURE TO RADIO WAVES. LIVE+ EnGo is a radio transmitter and receiver. It is designed and manufactured not to exceed the emission limits for exposure to radio frequency (RF) energy set by the Federal Communications Commission of the U.S. Government and Industry Canada. 5 | LIVE+ EnGo User Guide www.dejero.com Explosive Atmosphere The LIVE+ EnGo should be powered off in an area with a potentially explosive atmosphere such as fuelling areas, fuel or chemical transfer or storage areas, below deck on boats, or in areas where the air contains chemicals or particles such as grain, dust or metal powders. It is rare, but there is potential for PC-like devices, such as the LIVE+ EnGo, to generate sparks, which could trigger an explosion. Do not store the LIVE+ EnGo in the compartment of a vehicle that contains flammable gas, liquid, or explosives. Blasting or Construction Sites The Dejero LIVE+ EnGo should be powered off in areas where blasting is in progress, where explosives may be present, or near any other equipment that is susceptible to radio interference. Hospitals The Dejero LIVE+ EnGo should be powered off near medical equipment or life support systems, or near any other equipment that is susceptible to radio interference. Hospitals or other medical facilities often ask visitors, patients, and staff to switch off all electronic devices in some areas. Please make sure that you follow any local rules and regulations. Aircraft The Dejero LIVE+ EnGo should be powered off and not operated in any aircraft, whether in flight or on the ground; systems onboard the aircraft could be affected by radio interference. The LIVE+ EnGo contains an internal lithium-ion battery and cannot be checked as luggage. The LIVE+

EnGo must be treated as carry-on luggage. Driving The driver or operator of any vehicle should not operate the Dejero LIVE+ EnGo while in control of a vehicle. Doing so will detract from the drivers or operators control and operation of that vehicle. Personal Health and Safety For personal health and safety, the operator should maintain a minimum distance of 10 mm from the LIVE+ EnGo while it is powered on, except when using the touch screen. Medical Implant Devices It is possible that the radio modems in the LIVE+ EnGo may interfere with some types of medical devices

(such as cardiac pacemakers or implant defibrillators), when operated close to the device. You should seek advice from your doctor before operating the LIVE+ EnGo. For personal health and safety, persons concerned about exposure should maintain a minimum distance of 10 mm from the LIVE+ EnGo while it is powered on, except when using the touch screen. 6 | LIVE+ EnGo User Guide www.dejero.com Hearing Devices People with hearing aids or cochlear implants may experience interfering noises when using mobile devices, or when one is nearby. The level of interference depends on the type of aid or implant, the type of mobile device, and the distance between the two. Increasing the distance between the LIVE+ EnGo and the hearing device may reduce interference. Electrical Safety Disconnect all power sources before servicing the unit. The socket-outlet shall be installed near the equipment and shall be easily accessible. Li-ion secondary (rechargeable) battery notice Warning: The battery installed in this device may present a risk of fire or chemical burn if mistreated. Do not attempt to disassemble the device to access or replace the internal battery. Only authorised Dejero personnel can service the internal battery and the unit. Handling and Operating Conditions Read this section in its entirety before operating the LIVE+ EnGo. Handle Device with Care While the LIVE+ EnGo case is durable, it is possible to damage or knock loose the electronics inside if the device is dropped or thrown. Please handle with care. Damage sustained as the result of mishandling the LIVE+ EnGo renders the warranty null and void. Do Not Open the Case or Store Anything Inside The LIVE+ EnGo case should remain sealed at all times to protect the sensitive electronics inside and ensure the safety of the operator. Opening the case renders the warranty null and void. Do Not Disassemble the Product Only authorized Dejero personnel can open, modify, or repair the LIVE+ EnGo unit. Unless authorized by Dejero personnel, any attempt by the user to open, disassemble, or repair the device renders the warranty null and void. Keep Air Vents Clear If the air vents are blocked, the LIVE+ EnGo may overheat and shut down. These vents are located on the top and bottom of the device. (The intake is protected by the black plastic antenna module end caps on the top and bottom.) Please keep these areas clear and unobstructed to ensure adequate airflow. 7 | LIVE+ EnGo User Guide www.dejero.com Keep Device as Cool as Possible For optimal performance, keep the LIVE+ EnGo in well-ventilated areas, away from heat sources and direct exposure to sunlight. Do not operate the EnGo in temperatures outside of the ambient range (0 C to +45 C / 32 F to 113 F). Keep Device Dry Keep the LIVE+ EnGo dry. The LIVE+ EnGo carry case is designed to be weather-resistant, but not weatherproof. Keep it covered during inclement conditions, while still ensuring adequate air flow to keep the LIVE+ EnGo cool. Do not expose it to liquid, moisture, or excessive humidity. Using the LIVE+

EnGo with carry cases other than the one supplied is not recommended and will void the warranty. About the LIVE+ EnGo The LIVE+ platform of hardware, software, and cloud-based services helps you capture, transmit, manage, and distribute high-quality live video from virtually anywhere. LIVE+ EnGo is a compact and modular mobile transmitter that encodes H.264 video and transmits it over multiple IP networks. It reliably delivers exceptional picture quality with extremely low latencyeven in challenging network conditions. Camera-mounted or wearable (in the supplied carry case), EnGo is ideal for newsgathering, sports coverage, and live event broadcasting from remote locations, or while in motion. Reliable and simple to use, LIVE+ EnGo is designed for mobile video contribution professionals who require agility and versatility. Built for speed One-button start up and automatic video input and format detection allows fast set up. Camera-

mounted or body-worn, there are no more cables to trip over, so you can move locations quickly. Simple and intuitive The simple and intuitive touch screen interface provides confidence monitoring, status information, and easy operation. Built-in intelligence does most of the work for you so you can focus on the shot. Maximum versatility The modular design of the EnGo enables you to attach swappable wireless modules. Connect any SDI or HDMI camera and mount it or wear it the way you want. EnGo redefines mobile video contribution versatility. Broadcast from virtually anywhere Cellular, Wi-Fi, and portable satellite connections from a compact transmitter enable you to broadcast live reliably from virtually anywhere. You can even broadcast live while moving. 8 | LIVE+ EnGo User Guide www.dejero.com Remarkable performance Bonding up to eight network connections, EnGo reliably delivers exceptional picture quality with low latency, even in challenging bandwidth conditions. Get your live shot where others cant. Cloud control With LIVE+ Control and any web browser, you can geolocate, monitor performance, remotely control preview feeds, and route your content giving you ultimate control. Modes of operation Live: Transmit live video over bonded cellular, Wi-Fi, Ethernet, or satellite connections to the LIVE+

servers. Store & Forward: Record video for later transmission. Use this mode when a live feed is not required, or when bandwidth is limited or not available. Live and Store & Forward: Transmit live while also recording high-quality video to use later. Use this mode when network bandwidth is limited but you need to broadcast live. File Transfer: Quickly transfer photos, scripts, graphics, or edited video packages to the LIVE+ servers using bonded connections. Product configurations Your EnGo uses one of following connection configurations:

4-Modem or 6-Modem 4-Modem or 6-Modem, with a user-changeable SIM module for regional cellular network access Each option contains an integrated modem module and is available in North American and international versions. The base SIM cards in the integrated modem module are your primary SIM set. The user-changeable SIM module provides secondary SIM set support. It is either a preconfigured SIM module or an accessible SIM module. A preconfigured SIM module has SIM cards that are locked in place. An accessible SIM module has SIM cards that you may change to those that work with the modem module and with your region. Note: The accessible SIM module uses micro SIM cards. 9 | LIVE+ EnGo User Guide www.dejero.com Whats included The EnGo package includes the following items:

EnGo mobile transmitter with either the Gold Mount or V-Mount battery plates AC power adapter with locking connector AC power cord EnGo carry case Right angle SDI cable adapter (for use in the carry case) Right angle HDMI cable (for use in the carry case) Right angle 1/8 adapter for IFB (for use in the carry case) Quick Start Guide Camera-mount adapter (optional) EnGo is available in one of the following configurations:

With a modem module that has integrated SIM cards

(primary and secondary SIM cardsif requiredon a single plate). With a modem module that has a detachable SIM module (as shown below). The SIM module attaches to the modem module with two thumbscrews, provides a secondary set of SIM cards you can use as an alternate to the primary set in the modem module, and has a separate serial number. Note: Primary refers to the default set of SIM cards the EnGo uses. Secondary refers to an auxiliary set of SIM cards, typically for different country. About LIVE+ Control When you manage the EnGo with Dejero LIVE+ Control, you can:

Assign live and recorded video, as well as file transfers, from the EnGo to a LIVE+ server Geolocate the EnGo mobile transmitter Preview and route feeds from the EnGo Remotely control and configure the EnGo 10 | LIVE+ EnGo User Guide Review analytics about the EnGo performance www.dejero.com Attaching the EnGo to the camera 1. Slide the EnGo onto the battery plate of the camera so it is seated securely on the plate. 2. Slide a camera battery onto the EnGo. Starting the EnGo 1. On the Preview screen side of the EnGo, press the Power button. 2. While the transmitter turns on and establishes a network connection, start-up messages appear on the Preview screen. Connecting video and audio The EnGo support HDMI or SDI video input with embedded audio. 1. Plug the cameras output cable into the video input port on the EnGo. 2. Make sure that all cables are firmly connected. The EnGo selects the correct video input automatically. If you do not see video on the Preview screen, make sure that the cables are connected properly and that you are using a supported video format. If the video format is not detected automatically, you may need to configure the video settings. For more information, see Configuring the transmitter on page 17. 11 | LIVE+ EnGo User Guide About connection ports The connection ports are located on the I/O side of the EnGo. www.dejero.com Powering the EnGo You can use the following methods to power your EnGo:

Gold Mount or V-Mount camera battery Supplied AC power adapter with locking connector (19V DC output), connected to the DC IN port Install the battery 1. On the battery side of the transmitter, slide a camera battery onto the battery mounting plate. When properly inserted, the battery clicks into place and is seated securely on the plate. On units with an internal backup battery, you can replace the battery without interrupting the EnGo operation. Recommended battery requirements Nominal voltage of 14.4V (operating voltage of 12.0V to 16.8V) 95 Wh battery, capable of 8.4A maximum at 12V, is recommended for powering EnGo, camera, and accessories. Notes on power The EnGo selects a power source in the following ways:

If the AC power adapter is connected, it powers the EnGo only. (When the EnGo is mounted on a camera and the AC power adapter is connected, the camera is not powered.) For units with an internal backup battery, the internal battery charges when the AC power adapter is connected. The the AC power adapter does not charge the external camera battery. 12 | LIVE+ EnGo User Guide If the AC adapter is not connected, the external camera battery powers both the EnGo and the camera, when the EnGo is mounted on the camera. A maximum of 60W can be provided to the camera and related accessories. www.dejero.com The EnGo indicates when its internal backup battery is charging, either from the AC power adapter or an external camera battery, by showing this icon:

Notes on the internal battery An EnGo with an internal backup battery has five minutes of operation from a full charge. The EnGo protects the internal battery from being charged or drained at extreme temperatures. Charge the internal backup battery once a week by connecting the AC power adapter or a camera battery. If the internal backup battery is completely drained, charge for 12 hours. Charge the internal backup battery in EnGo fully prior to using it for the first time. While the internal backup battery is charging, the power button flashes slowly. The internal backup battery might not charge if the temperature is below 0 C / 32 F or above +45 C / 113 F, or if it has encountered a problem that caused the battery to fail. Battery icons Running on external camera battery. Internal battery (if supported) is full. Running on AC. Internal battery (if supported) is full. Running on internal battery. The percent indicates the remaining charge. Running on external power source. Internal battery charging. Battery error. Check Info page under Settings for more information. Remove the battery 1. Press the release mechanism on the battery mounting plate. 2. Slide the camera battery off the mounting plate. Note: Remove the external battery when storing the EnGo. Leaving the battery attached drains the battery. 13 | LIVE+ EnGo User Guide Connecting Ethernet www.dejero.com Using an optional Ethernet connection, you can choose to transmit using Ethernet only or broadcast over Ethernet and cellular networks simultaneously. If multiple networks are available, you can plug in a second Ethernet cable for additional throughput. 1. On the I/O side of the EnGo, plug an Ethernet cable into one of the ports. 2. Ensure that UDP port 6000 is open on the network for inbound and outbound traffic. The Ethernet adapter is configured to obtain IP address details automatically using DHCP. For more information, see Configuring the transmitter on page 16. Connecting IFB Interruptible Foldback (IFB) provides one-way communication from the LIVE+ Broadcast Server to the EnGo. It enables communication and cueing from the studio crew to the reporter in the field. The station sends a program feed to the reporters earpiece, which is connected to the EnGo. For more information on the LIVE+ Broadcast Server, refer to the LIVE+ Broadcast Server User Guide. Note: Connecting IFB is optional. 1. Connect your audio device (such as an earpiece, headset, or IFB amplifier input) to the 1/8 headphone jack on the I/O side of the EnGo. I = Idle As soon as a live stream starts, an IFB volume indicator appears on the right side of the Preview screen. For more information on starting a stream, see page 25. As the EnGo receives voice packets from the server, the sound level varies. Audio is unbalanced. At the bottom of the IFB sound level meter, an IFB status indicator shows the following information:

R = Receiving 1-9 = Active and delay is less than 10 seconds X = Active and the delay is 10 seconds or more

.1-.9 = Active and the delay is less than 1 second 14 | LIVE+ EnGo User Guide About the Preview screen When the EnGo is on, the Preview screen appears. www.dejero.com The Preview screen is the hub of the EnGo transmitter. The touch screen shows the live camera feed, as well information about the power level, network connections, stream health, and any errors. On the Preview screen, you can start a live broadcast or record Store & Forward clips with a quick tap of the Go Live or Record buttons. From the Preview screen, you can use the menu to transfer files or show transmitter settings, error messages, and connection details. Below the Go Live button, the current live stream profile appears. When you tap the Go Live button, the Preview screen shows the live stream run time below the button, and the stream connection health and the latency above the button. Below the Record button, the current clip quality appears. When you tap the Record button, the Preview screen shows the clip run time below the button. Above the button, the screen shows the amount of remaining video time that you can record and store in the device storage. From the Live Menu, you can quickly select the parameters for your live feed. Tap the Live Menu button to access the three live feed latency profiles: Feed, Auto, or User. Use the Feed profile to send video to the station in poor network conditions. You can also use Feed when you have time to send the highest quality video or when recording live events without anchor desk and reporter interaction. Use the Auto profile to adapt to network conditions. It increases latency as needed. Use the User profile if you set the configuration options manually. For more information, see Configuring the transmitter on page 17. The Record Menu lets you quickly set the quality of the Store & Forward clip. You can choose from: High, Medium, or Low. 15 | LIVE+ EnGo User Guide www.dejero.com Note: Your LIVE+ Control administrator must assign the transmitter to a server output destination before you can use it to go live. If your administrator has not assigned the transmitter, an error appears. Your administrator can also change the Store and Forward Clip upload or File upload server destination using the LIVE+ Control. For a list of possible error messages, see page 34. Specifying the camera input type The LIVE+ EnGo is configured to Auto Detect the camera input. After the camera is connected and a video preview appears on the EnGo, use the Configuration screen to verify your settings, if necessary. On this screen, you can check your video and video format type, connection type, and latency settings. 1. On the Preview screen, tap the menu. 2. Tap Settings. 3. Tap Input. 4. Tap Video Input. For more information on the configuration settings, see page 17. About the EnGo USB ports The EnGo has two USB ports. You can use these ports to connect USB memory sticks (for file transfers,) support peripherals (such as a keyboard or mouse,) or other supported devices. Changing SIM modules For an EnGo with a detachable SIM module, there are two types of interchangeable modules that can be used on the unit. Preconfigured SIM module: SIM cards are not removable and are configured for the US, Canada, or Global Roaming. Accessible SIM module: SIM cards are removable. With this module, you can change to a different set of micro SIM cards. 16 | LIVE+ EnGo User Guide www.dejero.com Swap the SIM module 1. Power off the EnGo. 2. To remove the SIM module from the EnGo, loosen the thumbscrews. 3. To replace the SIM module, line up and tighten the thumbscrews. Ensure the module is correctly aligned and tightly connected. Swap SIM cards in the accessible SIM module Note: When inserting the SIM cards, use the diagram on SIM module to determine the correct orientation. 1. Power off the EnGo. 2. To remove the SIM module from the EnGo, loosen the thumbscrews. 3. To remove the SIM cards, gently push in and allow the SIM card to spring out. 4. 5. Place a SIM card into the correct slot in the SIM module. If necessary, pull the SIM card the rest of the way out of the slot. For more information, see the SIM Configuration Guide in the Support Hub. 6. Push the SIM card into the slot, matching the printed shape, until it locks into place. 7. Repeat steps 3 through 6 for each slot. 8. To replace the SIM module, line up and tighten the thumbscrews. Ensure that the module is correctly aligned and tightly connected. Configuring the transmitter Use the Settings screen to configure the transmitter settings. Set the video input By default, the transmitter automatically detects HDMI or SDI connections, frame rate, and resolution with its Auto setting. If the settings are not detected automatically, you can set them manually. 1. On the Preview screen, tap the menu. 17 | LIVE+ EnGo User Guide www.dejero.com If you selected SDI or HDMI, to set the frame rate, tap Input Frame Rate. 2. Tap Settings or tap More > Settings. 3. Tap Input. 4. Tap Video Input. 5. Set the video input to Auto, SDI, or HDMI. 6. Tap Back. 7. 8. Tap a frame rate. 9. Tap Back. 10. To set the input resolution, tap Input Resolution. 11. Tap a resolution. 12. Tap Back. 13. To exit from Video Input, tap Back. 14. To exit from Input, tap Back. 15. Tap the menu to close it. Note: Depending on the frame rate that you select, the available input resolutions change. Adjust the brightness display The brightness display can be adjusted on newer EnGo units. The preferred brightness can be manually set or the auto-adjust can be turned on to change the brightness automatically, based on the light sensor. Auto-adjust brightens the display in bright light and dims it in low light. 1. On the Preview screen, tap the menu. 2. Tap More. 3. Tap Brightness. 4. Use the slider to adjust the brightness. 5. Tap the checkbox to turn the Auto-adjust feature on or off. Configure the latency Latency is the time that it takes for the video to arrive at the server. Glass-to-glass refers to the delay from the time the camera detects an image to the time that it appears on a video monitor connected to the SDI output of the LIVE+ Broadcast Server. In an area of poor coverage or very high cellular network traffic, you might achieve better video transmission results with a medium or long latency. 1. On the Preview screen, tap the menu. 2. Tap Settings or tap More > Settings. 3. Tap Live. 4. Tap Latency. 5. Tap a preset value: 1.5 seconds, 3 seconds, or 8 seconds. 6. Tap Back. 18 | LIVE+ EnGo User Guide www.dejero.com 7. Tap Latency Mode. 8. Tap a latency mode: Fixed, Adaptive, or Up to. 9. Tap Back as needed. 10. Tap the menu to close it. 11. On the Preview screen, tap Live Menu. 12. For your changes to take effect, tap User. 13. To return to the Preview screen, tap anywhere outside the buttons. Latency modes Fixed Latency mode: In Fixed Latency mode, the system attempts to maintain the configured glass-to-

glass latency ( 1.5 seconds, 3 seconds, 8 seconds, or preset). If the current network conditions cannot support the configured latency, a warning indicator appears on the screen. Adaptive Latency mode: In Adaptive Latency mode, the system starts at the configured latency then measures the network conditions during the stream and gradually increases the requested latency to a value that the current conditions support. Up to Latency mode: In Up to Latency mode, the system measures the network conditions during the beginning of the stream and provides the shortest possible latency available. If the conditions worsen during the stream, the transmitter gradually increases the latency up to the maximum latency that you set. When the transmitter reaches the configured latency, the latency remains fixed at that value. Configure the Live Resolution setting Live resolution is the resolution of the video, as transmitted over-the-air when broadcasting. It is independent of the transmitter input and server output resolutions. 1. On the Preview screen, tap the menu. 2. Tap Settings or tap More > Settings. 3. Tap Live. 4. Tap Resolution. 5. Set the Live Resolution to Manual, Auto: SD, Auto: SD+, Auto: HD, or Auto: HD+. 6. Tap Back. 7. Tap Back as needed. 8. Tap the menu to close it. 9. On the Preview screen, tap Live Menu. 10. Tap User. 11. To return to the Preview screen, tap anywhere outside the buttons. The transmitter monitors the available bandwidth and adjusts the transport resolution automatically to give you the best possible video quality under the current network conditions. The server output resolution does not change, so the video routed to your internal systems remains constant. Each Auto option has a different maximum bandwidth cap, appropriate for the base video resolution that you send. 19 | LIVE+ EnGo User Guide Live Resolution Ethernet Type Maximum Connection Bitrate www.dejero.com Auto: SD Auto: SD+

Auto: HD Auto: HD+

Normal Satellite Normal Satellite Normal Satellite Normal Satellite 2.5 Mb/s 3.1 Mb/s 5.0 Mb/s 6.2 Mb/s 5.0 Mb/s 6.2 Mb/s 10.0 Mb/s 12.5 Mb/s If you choose Manual, you set the maximum connection bitrate. This setting is useful if you want to control your data usage or if you are broadcasting from an area with poor coverage and want to cap the bandwidth at a very low rate. About audio-only mode In areas of poor coverage, when the transmitters available bandwidth falls below 100 Kb/s, the transmitter automatically sends only audio to the server and the last good frame of the video remains on the screen. When the bandwidth increases and remains at 200 Kb/s or better, the transmitter resumes sending video. Note: If you set a maximum connection bitrate less than 400 Kb/s manually, the transmitter does not switch to audio-only mode. Configuring the connection type You can set the type of connection to use when transmitting data. 1. On the Preview screen, tap the menu. 2. Tap Settings or tap More > Settings. 3. Tap Connections. 4. Tap Connection Types. 5. Set the Connection mode to All, Ethernet, or Modems. 6. Tap Back. 20 | LIVE+ EnGo User Guide www.dejero.com Connection modes All: The transmitter sends data through all available connections, including cellular, Ethernet, and Wi-Fi. The transmitter uses only the connections that are available. If multiple connections are available, the transmitter uses all connection types simultaneously. Ethernet: The transmitter sends data over Ethernet, Wi-Fi, or both. If you select this option but do not have an Ethernet cable connected or a Wi-Fi connection configured, an error appears on the screen. Modems: The transmitter sends data over the modem connections only. Use this mode when your Wi-Fi or Ethernet connection is poor, or with high usage by others resulting in low bandwidth. Set the Ethernet connection type 1. On the Preview screen, tap the menu. 2. Tap Settings or tap More > Settings. 3. Tap Connections. 4. Tap Ethernet Type. 5. Tap Normal or Satellite. 6. Tap Back. Ethernet connection types Normal: This connection type uses a regular Ethernet line, such as a cable DSL connection, a hotel Internet link, or a corporate office Ethernet port. Satellite: This connection type is for high-reliability, high-latency links. It is typical of a portable satellite connection. In Satellite mode, the transmitter accounts for the long latency of the connection, and uses any other available connections (cellular or Wi-Fi) to supplement the satellite connection. This option is not suitable for satellite links that have congested bandwidth. In situations with congested bandwidth, use the Normal type and a higher glass-to-glass latency. Define the SIM set You can select a SIM set if your EnGo is configured for multiple regions or has a detachable SIM module with active SIM cards. 1. On the Preview screen, tap the menu. 2. Tap Settings or tap More > Settings. 3. Tap Connections. 4. Tap SIM Set. 5. Depending on your geographic location, tap Primary or Secondary. Note: Primary refers to the default set of SIM cards the EnGo uses. Secondary refers to an auxiliary set of SIM cards, typically for different country. 21 | LIVE+ EnGo User Guide www.dejero.com Configure a Wi-Fi connection 1. On the Preview screen, tap the menu. 2. Tap Settings or tap More > Settings. 3. Tap Connections. 4. Tap Wi-Fi. 5. Scroll through the list of available Wi-Fi connections and tap your selection. 6. Tap Action. 7. Tap Connect. 8. 9. Tap the green check mark. If prompted, use the keyboard on the screen to type the password. Note: Tap ABC for uppercase letters and abc for lowercase letters. Tap 123.?! for special characters. Tap it twice for more special characters. Disconnect a Wi-Fi connection 1. On the Preview screen, tap the menu. 2. Tap Settings or tap More > Settings. 3. Tap Connections. 4. Tap Wi-Fi. The current Wi-Fi network is highlighted in green. 5. Tap Action. 6. Tap Disconnect. Delete a saved Wi-Fi profile 1. On the Preview screen, tap the menu. 2. Tap Settings or tap More > Settings. 3. Tap Connections. 4. Tap Wi-Fi. The current Wi-Fi network is highlighted in green. 5. Tap Action. 6. Tap Forget. Check the details of a Wi-Fi connection 1. On the Preview screen, tap the menu. 2. Tap Settings or tap More > Settings. 3. Tap Connections. 4. Tap Wi-Fi. The current Wi-Fi network is highlighted in green. 5. Tap Action. 6. Tap Info. 22 | LIVE+ EnGo User Guide Managing SIM cards www.dejero.com When traveling, you might need to set up any secondary SIM cards that you use from local carriers. Change the Access Point Name When you add new SIM cards, you might need to change the Access Point Name (APN). The APN is needed by the source transmitter to set up the gateway connection to the wireless network. Usually, the APN is available from the SIM card, but, in some cases, you might need to change it manually. 1. On the Preview screen, tap the menu. 2. Tap Connections. 3. Tap the connection graph for the SIM card carrier. 4. Tap Actions. 5. Tap Edit APN. 6. Tap a field to access the keyboard. 7. Type the new APN, network name, and PDP type. 8. Tap Apply. Note: If you need to reset the SIM to the default values, tap the Delete button. The Delete button is only available after you apply changes. Unlock a SIM When you add a new SIM card, you might need to unlock it prior to use. The PIN to unlock the SIM card is usually available with the packaging but you can also contact your carrier to request it. Note: If a SIM card is locked, it may display as Cellular rather than a carrier name. To determine if you selected the correct connection, scroll down to the SIM card ICCID and compare it to the SIM card packaging. 1. On the Preview screen, tap the menu. 2. Tap Connections. 3. Tap the connection graph for the SIM card carrier. SIM cards in the secondary SIM set will have a list of available actions. 4. Tap Actions. 5. Tap Unlock SIM. 6. Tap a field to access the keyboard. 7. Type the unlock PIN. 8. Tap OK. 23 | LIVE+ EnGo User Guide 9. Repeat steps 3 through 8 for each locked SIM. For more information on defining the SIM set, see page 21. www.dejero.com Change the PIN for a SIM If necessary, you can change the PIN for a SIM card, such as if there are security reasons to change it, or you want to change it to something thats easier to remember. 1. On the Preview screen, tap the menu. 2. Tap Connections. 3. Tap the connection graph for the SIM card carrier. SIM cards in the secondary SIM set will have a list of available actions. 4. Tap Actions. 5. Tap Change PIN. 6. Type the current PIN. 7. Type the new PIN. 8. Tap OK. Disable the PIN for a SIM If you do not want to type the PIN every time you make changes to the SIM card, you can disable the PIN. Disabling the PIN simplifies your future actions. 1. On the Preview screen, tap the menu. 2. Tap Connections. 3. Tap the connection graph for the SIM card carrier. SIM cards in the secondary SIM set will have a list of available actions. 4. Tap Actions. 5. Tap Disable PIN. 6. Type the current PIN. 7. Tap OK. Enable PIN for a SIM 1. On the Preview screen, tap the menu. 2. Tap Connections. 3. Tap the connection graph for the SIM card carrier. SIM cards in the secondary SIM set will have a list of available actions. 4. Tap Actions. 5. Tap Enable PIN. 24 | LIVE+ EnGo User Guide 6. Type the current PIN for the SIM card. 7. Tap OK. www.dejero.com Unblock SIM If you type the PIN wrong the maximum number of times, the carrier blocks the SIM card. To unblock a SIM card, call the carrier or access your account online. Request a Personal Unlocking Key (PUK) code. 1. On the Preview screen, tap the menu. 2. Tap Connections. 3. Tap the connection graph for the SIM card carrier. SIM cards in the secondary SIM set will have a list of available actions. 4. Tap Actions. 5. Tap Unblock SIM. 6. Type the PUK code. 7. Tap the check mark button. Note: There is a limit on the number of PUK attempts. If you exceed this limit, the SIM is no longer usable. Transmitting live Connect to cellular networks automatically When the transmitter is on and set to either All or Modems as the connection type, it automatically connects to all available cellular connections. Start a transmission After you connect your camera to the transmitter, you can start a transmission. Prerequisite: Confirm that the latency settings as indicated on the Go Live button are appropriate for the transmission. If you need to change the setting, tap Live Menu and tap Feed, Auto, or User. 1. Tap Go Live. You can monitor the video feed as it transmits. Stop a transmission 1. On the Preview screen, tap Stop. 2. Tap Yes. 25 | LIVE+ EnGo User Guide www.dejero.com The Preview screen continues to show the input from the camera. The device remains ready to resume broadcasting. To resume the transmission, tap Go Live. Managing Store & Forward clips With Store & Forward, you can record up to 40 hours of HD video clips directly onto the transmitter. You can also transfer and delete clips. Recording a clip can happen independently of a live transmission. You can also start and stop recording during a live transmission. Each clip is named with the date and time that the clip finished recording, in the following format, based on UTC time for some units: YYYY-MM-DD_hhmmss. Transfer a clip The server that receives the transferred clip is defined in LIVE+ Control. Clips are recorded Store &

Forward files. Note: You cannot transfer a file when streaming live content. 1. On the Preview screen, tap the menu. 2. Click Transfer. 3. Tap Clips. 4. Scroll through the clips to find the correct clip. 5. Perform one of the following actions:

To select a clip, tap the checkbox. To select all clips, tap All. To cancel selecting all clips, tap All again. 6. Tap Action. 7. Tap Transfer. 8. Tap Back. To stop transferring the clip, tap Stop. View a clips information The clip information includes the transfer server, the transfer complete percentage, as well as the timestamp. 1. On the Preview screen, tap the menu. 2. Click Transfer. 3. Tap Clips. 4. Tap a clip. 5. Tap Actions. 6. Tap Info. 26 | LIVE+ EnGo User Guide www.dejero.com 7. Tap Back. Delete a clip 1. On the Preview screen, tap the menu. 2. Tap Transfer. 3. Tap Clips. 4. Tap a clip. 5. Tap Actions. 6. Tap Delete. 7. To delete the clip from the transmitter permanently, tap Yes. 8. Tap Back. Import a clip You can import your edited clips to the EnGo transmitter. Imported clips appear with the Store &

Forward clips. You can transfer them to your server to view and play them back from the LIVE+ Control. 1. On the I/O side of the EnGo, insert a USB drive. 2. On the Preview screen, tap the menu. 3. Tap Transfer. 4. Tap Files. 5. Using the arrows on the right side of the screen, navigate to the file that you want to import. 6. Tap the file to select it. 7. Tap Action. 8. Tap Transfer. Record a Store & Forward clip Prerequisite: Confirm that the Store & Forward clip quality that appears on the Record button is appropriate for the clip. To change the quality of the recorded video, tap Record Menu. Tap High, Medium, or Low. Note: You do not need to connect the EnGo to a network to record a Store & Forward clip. 1. On the Preview screen, tap Record. The Preview screen shows the video that you are recording. Statistics about the current clip also appear above and below the Record button, including the clip length, resolution, quality setting, and encode rate. Based on the available free disk space and the current encode rate, the estimated time remaining for the current clip appears. The format of the clip length and time remaining is: hh:mm:ss. 27 | LIVE+ EnGo User Guide www.dejero.com Stop recording 1. To stop recording, on the Preview screen, tap Stop. 2. Tap Yes. The Preview screen continues to show the input from the camera. The device remains ready to resume broadcasting. To resume the transmission, tap Record. Transmit live and record a Store & Forward clip 1. On the Preview screen, tap Go Live. 2. Tap Record. The Preview screen shows the video that you are transmitting and recording. Note: Depending on the connection and network conditions, the resolution of the live broadcast might change. The resolution of the video, however, does not change when recording the Store &

Forward clip. Transferring files You can insert a USB drive into either of the USB ports on the EnGo. After you insert a USB drive, you can transfer files to the EnGo and then send the files to a server. Transfer a file 1. On the back of the EnGo, insert a USB drive into either of the USB ports. 2. On the Preview screen, tap the menu. 3. Click Transfer. 4. Tap Files. 5. Using the arrows on the right side of the screen, navigate to the file that you want to import. 6. Tap the file to transfer. You can select and transfer multiple files from the same folder. 7. Tap Action. 8. Tap Transfer. The file transfer progress appears on the screen. About warning and error states Live If the EnGo encounters an issue during a live transmission, the background color of the Preview screen changes. 28 | LIVE+ EnGo User Guide If a warning appears, the background color changes to yellow. You can troubleshoot the underlying issue and resolve the problem. If an error appears, the background color changes to red. The EnGo requires more advanced troubleshooting and might require support from your system administrator. www.dejero.com View error or warning information 1. On the Preview screen, tap the menu. 2. Tap Error or Warning. Record If an error occurs during recording (such as the EnGo is out of disk space), the error appears in the status area under the Record button. Transfer If an error occurs during a Store & Forward clip transfer or file transfer, a red X appears on the row. Using the remote control You can control the EnGo from a remote location using the Remote Control feature in LIVE+ Control. For more information, see the LIVE+ Control User Guide. When the Remote Control is active, a blue border appears on the Preview screen. The blue border only appears at the top of the menu screen. The Info screen shows the name of the user who is controlling the EnGo. View the Remote Control user 1. On the Preview screen, tap the menu. 2. Tap Settings or tap More > Settings. 3. Tap Info. When the Remote Control is active, the Preview screen and the transmission activity continue to appear and the buttons work. Configuring Auto Start When you set the Auto Start mode, the EnGo initiates a live transmission when you turn it on and EnGo detects video input. The transmission starts automatically or after a specified delay. 1. On the Preview screen, tap the menu. 2. Tap Settings or tap More > Settings. 3. Tap Operation. 29 | LIVE+ EnGo User Guide www.dejero.com 4. Tap Auto Start. 5. Tap your delay selection: No delay, 1 minute, 2 minutes, 3 minutes, 4 minutes, or 5 minutes. Note: If you turn on Auto Start, the live stream starts when the transmitter detects video. If the live stream is stopped manually, Auto Start does not start again until you turn off and turn on the EnGo again. Changing the display orientation When using the carry case, for proper venting, the EnGo must be closest to the body, with the battery facing away from the body. The vents on each end of the bag must be unobstructed and the lid must be open. You can change the EnGo display when wearing the transmitter in the carry case to make sure that you can still read the screen. 1. On the Preview Screen, tap the menu. 2. Tap Settings or tap More > Settings. 3. Tap Operation. 4. Tap Display. 5. Perform one of the following actions:

To use the EnGo in the carry case, tap Portrait (flipped). To use the EnGo when it is attached to the camera, tap Portrait. 6. Tap Back. Viewing connection information View connection meters The EnGo communicates data through modems, Ethernet, and Wi-Fi connections. Individual connection graphs show the active data transmission rate. 1. On the Preview screen, tap the menu. 2. Tap Connections. 3. To view detailed connection information, tap a graph. View SIM connection information You can view SIM-specific details for each cellular connection. 1. On the Preview screen, tap the menu. 2. Tap Settings or tap More > Settings. 30 | LIVE+ EnGo User Guide www.dejero.com 3. Tap Carrier Data. For more information on changing the APN, see page 23. About stream indicators On the Preview screen, you can view overall stream performance. Glass-to-glass latency Latency measures time delay. Glass-to-glass refers to the delay from the time the EnGo detects an image to the time that it appears on a video monitor connected to the SDI output of the LIVE+ Broadcast Server, or is output from the LIVE+ Cloud Server. When transmitting live, the glass-to-glass latency appears on the Preview screen, above the Go Live button. Stream Health indicator When transmitting live, the Stream Health indicator appears on the Preview screen above the Live menu. It appears as either Good, Marginal, or Poor. A colored dot appears along with the value to show the stream health. The Stream Health indicator measures the quality of the live video stream received, decoded, and displayed by the output server. The two components that have the strongest effect on the health of the stream are:

The number of video frames that arrive at the server in time. Frames that are late or missing can result in paused or stuttering video, or video artifacts such as smearing or discoloration. The bitrate at which the video frames are encoded. Excessively low bitrates result in poor quality picture, indicated by blockiness and lack of detail. When neither of these events occurs, the Stream Health indicator appears as Good. 31 | LIVE+ EnGo User Guide Troubleshooting www.dejero.com No display on Preview screen If you do not see a video on the Preview screen, perform the following actions:

Make sure that all cables are connected correctly. Verify that your video source is on and sending video. If necessary, select the specific video input type (HDMI or SDMI), input resolution, and input frame rate for your camera. Verify that the supplied video is in a compatible format. Start-up or power problems Problem Possible solution EnGo does not turn on when using a battery EnGo does not turn on when using AC power If you are using a battery and the EnGo does not turn on, make sure that the battery is fully charged and is seated securely on the battery mounting plate. You should use a battery with a minimum 60Wh when using the EnGo in the carry case or 95Wh when the EnGo is camera mounted. If the EnGo still does not turn on, contact Dejero Support. If you are using AC power, confirm that all cable connections are secure and that the power connector is locked firmly into place. Verify that the power indicator light on the power adapter is on, indicating that power is being supplied. If the EnGo still does not turn on, contact Dejero Support. No network coverage Move to an area with better network coverage. The device detects an available network automatically. Modem malfunction error:

One or more modems have malfunctioned. Restarting this device may resolve the problem. To reinitialize the modems:

1. Turn off the EnGo. 2. Disconnect the power source. 3. Wait 30 seconds, reconnect the power source, and restart. If this does not resolve the problem, contact Dejero Support. EnGo is inactive Contact your system administrator to activate your transmitter. 32 | LIVE+ EnGo User Guide Problem Possible solution www.dejero.com EnGo needs to be assigned to a server output EnGo is disabled EnGo is on - Backup battery not available Contact your system administrator to assign a server output. When assigned, the output destination for the EnGo appears on the Preview screen. Contact Dejero Support. You will need to restart the EnGo after it is re-

enabled. When the Battery not available icon appears, various messages might also appear. If the Battery not present message appears, the battery is not installed. Contact Dejero Support. If the Battery Temperature exceeds limit or the Battery failure <code

#> messages appear, contact Dejero Support. If the Battery not charged (below threshold) message appears, charge the EnGo for 12 hours before using. Back-up battery in use For more information, see Notes on the internal battery on page 13. If the Power button flashes quickly, or a warning appears in LIVE+ Control, install a fully charged battery. If the battery power is low, a warning appears on the screen with the available battery power remaining. The battery icon also changes to a red battery with white text. If this warning appears, install a fully charged battery. If the battery temperature is approaching its limit, a warning appears. Contact Dejero Support. Video, audio, or transmission problems Problem Preview screen is black There is sound, but no picture There is picture, but no sound 33 | LIVE+ EnGo User Guide Possible solution A source is not connected to the EnGo. Make sure that the cable from the source is securely connected to the correct input port on the EnGo. The video input might not be specified correctly. For more information, see page 17. The video input might not be specified correctly. For more information, see page 17. The sound is set on your camera. To troubleshoot sound settings, see the camera manufacturers instructions. Problem www.dejero.com Possible solution Poor stream health or poor network connectivity Set the latency to 3 or 8 seconds. For more information, see page 19. Device is displaying an error message For a full list of EnGo error messages and possible solution, see page 34. IFB problems If no feedback is coming through earpiece, perform one of the following actions:

Adjust the volume on the LIVE+ Broadcast Server. Verify that the correct capture device is set as the default on the broadcast server. If you still encounter errors, the transmitter might have an internal hardware problem. For more information, contact Dejero Support. Warning and error messages The following table outlines possible warning or error messages that you might encounter and possible ways to resolve them. You can also find a complete list of errors in the Dejero Support Hub at http://support.dejero.com. Message Possible solution Description Service unavailable Database failure on the dispatcher. Unable to connect Unable to establish a connection with the dispatcher. Update required The EnGo requires a software update. Poor network There is insufficient connection bandwidth to support the bit rate. Try again. If the error continues to appear after several tries, contact your system administrator. Check your network connections and try again. If the error continues to appear after several tries, contact your system administrator. Contact your system administrator. Try repositioning the transmitter for better wireless coverage, or change to a longer latency setting. 34 | LIVE+ EnGo User Guide Message Description Possible solution www.dejero.com Hardware failure The cellular modems are not responding. Hardware failure The video input device failed. Output not assigned Device disabled The source transmitter might not be assigned to a server output in LIVE+

Control. The assigned server output either is turned off or is inactive. Either the source transmitter or the assigned server is disabled in LIVE+

Control. Reinitialize the modems:

1. Turn off the EnGo. 2. Disconnect the power source. 3. Wait 30 seconds, reconnect the power source, and restart. If this does not resolve the problem, contact Dejero Support. Check that all cables are firmly connected to the correct input ports on the EnGo. Check the configuration settings on the transmitter to make sure that they match the connected camera. Restart the EnGo:

1. Turn off the EnGo. 2. Disconnect the power source. 3. Wait 30 seconds, reconnect the power source, and restart. If this does not resolve the problem, contact Dejero Support. Use LIVE+ Control to assign an output. For more information, see the LIVE+ Control User Guide. Enable the source transmitter or assigned output server in LIVE+ Control. For more information, see the LIVE+

Control User Guide. 35 | LIVE+ EnGo User Guide Message Device disabled No server response www.dejero.com Description Possible solution Either the source transmitter or the assigned output server is inactive in LIVE+ Control. Unable to establish a connection with the assigned output server. This error typically occurs because the IP address is not configured properly or the modems on the transmitter are unable to transmit. Make sure that the source transmitter is activated and assigned a server output in LIVE+ Control. For more information, see the LIVE+

Control User Guide. Contact your system administrator. No Ethernet No Ethernet connections exist. Poor network Network conditions are too poor to transmit reliably at the current latency setting. Connect an Ethernet cable to the EnGo. If possible, move to a location with better network coverage. Change the latency mode to Adaptive or set a longer latency value. No disk space All outputs in use There is not enough space on the transmitter to store an additional clip. Delete existing clips to free up storage space. All of the assigned outputs are currently in use. Wait for an output to become available and try again. Use LIVE+ Control to assign a different output to your source transmitter. For more information, see the LIVE+

Control User Guide. Use LIVE+ Control to select a different video output. For more information, see the LIVE+ Control User Guide. Unsupported output The assigned output is set to an unsupported video format. Device not licensed This device is not licensed. Contact Dejero Support. 36 | LIVE+ EnGo User Guide Message Output in use www.dejero.com Description Possible solution Could not broadcast. The output server is in use. Check in/out formats Could not broadcast. The selected input and output video format combination is not supported. Invalid assignment Could not broadcast. Invalid server output assignment. Clip transfer failed Failed to create a clip on the assigned output server. File transfer failed. Failed to create file transfer session on the assigned output server. Capacity reached The assigned output has reached its stream capacity. Capacity reached The assigned server has reached its stream capacity. Use LIVE+ Control to select a different server output. For more information, see the LIVE+ Control User Guide. Select an input format that is compatible with the output or use LIVE+ Control to select a different output. For more information, see the LIVE+

Control User Guide. Use LIVE+ Control to select a different server output. For more information, see the LIVE+ Control User Guide. Try to transmit the clip again. If the problem persists, contact your system administrator. Consider managing clips on the LIVE+ Broadcast Server to reduce the total amount to less than 1000. Verify that the server is not full. Check that the server is in working order. Contact Dejero Support for further assistance. Wait until a server output is available. Use LIVE+ Control to select a different server output. Servers are limited to four streams. Wait for a stream to become available or use Control to assign it to a different server. 37 | LIVE+ EnGo User Guide www.dejero.com Message Description Possible solution No server disk space Failed to complete the transfer to the server. The server does not have enough disk space available. Output failed Failed to start live stream Contact your system administrator to free up some storage space on the LIVE+

server. Use LIVE+ Control to assign EnGo to a different server. For more information, see the LIVE+ Control User Guide. Contact Dejero Support. Use Control to assign EnGo to a different server. For more information, see the LIVE+

Control User Guide. Server not licensed EnGo cannot stream to the assigned server. Contact Dejero Support. Hardware failure The input device malfunctioned. Restart the EnGo:

1. Turn off the EnGo. 2. Disconnect the power source. 3. Wait 30 seconds, reconnect the power source, and restart. If this does not resolve the problem, contact Dejero Support. Contact Dejero Support. Software failure The software stopped unexpectedly and restarted automatically. Unknown error An unknown error occurred. Contact Dejero Support. Make a support call If you need to make a support call, reference the serial number that appears at the top of Preview screen. If an error appears on the screen, reference the error number. 38 | LIVE+ EnGo User Guide Technical specifications www.dejero.com LIVE+ EnGo Video Resolution Encoding Inputs Audio Encoding 480i 29.97, 576i 25, 720p 50/59.94/60, 1080i 25/29.97/30, 1080p 23.98 MPEG-4 (H.264 AVC), adaptive bitrate HD/SD-SDI, HDMI Live: Opus 48 kHz, 2-channel, 16-128 kb/s adaptive bitrate Recording: MPEG-2 48 kHz, stereo, 256 kb/s IFB: unbalanced Inputs Embedded (SDI, HDMI) Network Connections Cellular Ethernet Wi-Fi Power DC IN DC OUT

(to Camera) External Battery Up to 6 x 3G/4G/LTE Dual 1 Gb/s port for LAN, WAN, and portable satellite (including BGAN, Ku-

band, Ka-band) Dual-band wireless-AC (802.11 a/b/g/n/ac) 10-22VDC; 6-3A supplied by 100-240 VAC, 50/60Hz, 1.3/2.0A universal AC/DC external power adapter (included) Maximum 60W Voltage Range supplied to camera plate: 12.0V to 18.0V Maximum current allowed for camera: 4.3A @ 14V Hot-swappable 60 Wh Gold Mount or V-Mount;

95 Wh battery, capable of 8.4A maximum at 12V, is recommended for powering EnGo, camera, and accessories Nominal voltage of 14.4V (operating voltage of 12.0V to 16.8V) 39 | LIVE+ EnGo User Guide Physical Dimensions Weight 21.8 x 14.2 x 11.7 cm (8.5 x 5.6 x 4.9 inches) 2.0 kg (4.4 lbs) without external battery www.dejero.com Operating Conditions 0 C to 45 C (32 F to 113 F) qualified operation up to 95% RH (non-

condensing) When using the included carrying bag the maximum ambient temperature is 40C (104F) Storage Conditions

-20 C to 70 C (-4 F to 158 F) < 95% RH (non-condensing) Connectors SDI (BNC), HDMI 1.3, Mini DisplayPort, 2 x RJ45 Ethernet, 2 x USB 2.0, IFB (3.5 mm audio jack), DC In Key Functions Live Transmit broadcast-quality live video over IP networks Store & Forward Record video for later transfer Live and Store &

Forward Transmit live while also recording video for later transfer File Transfer Transfer edited video or other files to LIVE+ servers

*operating with internal/external battery; up to 40C with included certified external power adapter. Additional help If you still require assistance operating your LIVE+ EnGo:

Visit the Dejero Support Hub online knowledge base at support.dejero.com Email the Dejero technical support team at support@dejero.com Call the 24-hour technical support number for your region. US & Canada: 1 866 808 3665 x2 Europe: +44 20 3519 2665 x2 Australia: +61 2 8015 6803 x2 International: +1 519 772 4824 x2 40 | LIVE+ EnGo User Guide www.dejero.com Technical Support:

support@dejero.com US & Canada (Toll Free): 1 866 808 3665 Europe: +44 20 3519 2665 Australia: +61 2 8015 6803 International: +1 519 772 4824 41 | LIVE+ EnGo User Guide