FCC ID: 2AEM4-231770 WiFi Router for Home or Small Business Environment

Product User Manual eero 660 3rd Street; 4th Floor San Francisco, CA 94107 phone: 415-738-7972 This document covers the following models:

B010001;

J010001;

eero inc. 660 3rd Street 4th Floor San Francisco, CA 94107 - (415) 738-7972 Version 1.0.1 1.1.1 1.2.1 1.3 Date 3/1/2016 5/8/2017 6/27/2017 7/29/2019 Description Initial release for Generation 1 product Revised for Gen2 products Added Text in English and French for Industry Canada Updated form 3rd Generation products. The eero product is controlled through an App that the user installs on their Android or iOS phone. This draft manual shows the screens that the user will navigate through. eero inc. 660 3rd Street 4th Floor San Francisco, CA 94107 - (415) 738-7972 Welcome screen showing the users network and status:

Clicking on the menu icon in the upper left corner takes you to the next screen. See next page. eero inc. 660 3rd Street 4th Floor San Francisco, CA 94107 - (415) 738-7972 Main menu screen:

When the user selects the Help tab, they are taken to the Help screen. See next page. eero inc. 660 3rd Street 4th Floor San Francisco, CA 94107 - (415) 738-7972 Help Screen; contains the tab for Legal. When the user selects the Legal tab they are taken to the following page: See next page. eero inc. 660 3rd Street 4th Floor San Francisco, CA 94107 - (415) 738-7972 Legal page with Regulatory tab. Selecting the Regulatory data opens up the next page. eero inc. 660 3rd Street 4th Floor San Francisco, CA 94107 - (415) 738-7972 Regulatory page information:

1. FCC radio frequency interference warnings & instructions This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

(1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. No Unauthorized Modifications: Do not make any changes or modifications to the eero device without the prior express written approval of eero inc. Any changes or modifications made without express written approval could void the users authority to operate the eero device. Note: The eero device has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. The eero device generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If the eero device does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna. Connect the equipment into an outlet on a circuit different from that to which the receiver is Increase the separation between the equipment and receiver. connected. Contact support@eero.com or an experienced radio/TV technician for help. 2. FCC guidelines for human exposure The eero device complies with FCC radiation exposure limits set forth for an uncontrolled environment. The eero device should be installed and operated with minimum distance of 32 cm between the radiator and your body. 3. FCC information to user The eero device does not contain any user serviceable components and is to be used with approved antennas only. Any product changes or modifications will invalidate all applicable regulatory certifications and approvals. The eero device and its antenna(s) must not be co-located or operated in conjunction with any other antenna or transmitter. eero inc. 660 3rd Street 4th Floor San Francisco, CA 94107 - (415) 738-7972 Industry Canada Compliance This device complies with Industry Canadas licence-exempt RSSs. Operation is subject to the following two conditions:

(1) This device may not cause interference; and

(2) This device must accept any interference, including interference that may cause undesired operation of the device. Restrictions in the 5 GHz Band The device for the band 5150-5250 MHz is only for indoor usage to reduce potential for harmful interference to co-channel mobile satellite systems. MPE/SAR To comply with RSS-102 requirements, a separation distance of 30 cm must be kept between the device and the user at all times. Conformit d'Industrie Canada Le prsent appareil est conforme aux CNR dIndustrie Canada applicables aux appareils radio exempts de licence. Lexploitation est autorise aux deux conditions suivantes :

1) lappareil ne doit pas produire de brouillage;

2) lappareil doit accepter tout brouillage radiolectrique subi, mme si le brouillage est susceptible den compromettre le fonctionnement. Restrictions dans la bande 5 GHz Lappareil pour la bande de 5 150 a 5 250 MHz est concu pour usage a linterieur seulement afin de reduire le potentiel dinterferences pour les systemes mobiles par satellite qui utilisent le meme canal. MPE/SAR Pour se conformer aux exigences RSS-102, une distance de sparation de 30 cm doit tre maintenue entre le priphrique et l'utilisateur en tout temps. eero inc. 660 3rd Street 4th Floor San Francisco, CA 94107 - (415) 738-7972

660 3rd St, 4th Fl, San Francisco, CA 94107 Cento, International PROJECT DESIGN Dana G PRODUCTION XYZ MODIFIED August 1, 2019 FILE NAME Cento QSG_ARTWORK_UKESFRDEIT MECHANICAL M05 VERSION 01 ARTWORK 710-00202 DIELINE 465-00319 DELIVERABLE C QSG 119 mm x 155 mm 200 GSM C2S ARTPAPER Diecut & score; fold; pack flat in convenient cartons QUANTITY Forecast SIZE PAPER FINISH INK PMS 339 C NOTES Change EN to ENG in Pill. CREATIVE PRODUCER REQUESTOR COPY LEGAL LOCALIZATION Approved Changes Approved Changes Approved Changes Approved Changes Approved Changes Approved Changes Approved Changes 0 0

. 9 2 3 NOTES:

MATERIAL: 200 GSM C2S, ARTPAPER 119.00 119.00 17 17 WELCOME 155.00 155.00 0 0

. 9 2 3 E N G D E U ES P FR A Youre just a few steps away from seamless WiFi. 1 Download Get the eero app for iOS or Android at eero.com/app Disconnect your modem and anything connected to it. 2 3 Unplug Begin With the modem unplugged, open the app and follow along Lckenlose WLAN-Abdeckung lsst sich ganz einfach einrichten!

1. Herunterladen Holen Sie sich die eero-App fr iOS oder Android unter eero.com/app 2. Verbindung trennen Trennen Sie Ihr Modem und alles, was 3. Anfangen Nachdem Sie das Modem getrennt haben, ffnen Sie die App und befolgen Sie die angegebenen Anweisungen. daran angeschlossen ist. Ests a tan solo unos pasos de conseguir un wifi perfecto. 1. Descarga Consigue la aplicacin de eero para iOS o Android en eero.com/app 2. Desenchufa Desconecta el mdem y todo lo que tengas 3. Comienza Cuando el mdem est desenchufado, abre la aplicacin y sigue lo que se le indique. conectado a l. Plus que quelques tapes avant de profiter de votre Wi-Fi sans fil. 1. Tlcharger Obtenez lappli eero pour iOS ou Android sur eero.com/app 2. Dbrancher Dbranchez votre modem et tout 3. Dmarrer Une fois le modem dbranch, ouvrez lappli et suivez les tapes. dispositif branch celui-ci. 0 0

. 5 5 1 Quick Start Guide Vous ntes qu quelques pas dune connexion WiFi harmonieuse. Android sur eero.com/app 1. Tlchargez Obtenez lappli eero pour iOS ou 2. Dbranchez Dconnectez votre modem et tout 3. Commencez Avec le modem dbranch, ouvrez lappli et suivez les tapes lcran. dispositif connect celui-ci. FR- CA N ITA Il Wi-Fi senza interruzioni quasi pronto. Android su eero.com/app 1. Scarica Scarica lapplicazione eero per iOS o 2. Scollega Scollega il modem ed eventuali dispositivi 3. Inizia Con il modem scollegato, lancia lapplicazione e segui le istruzioni. ad esso collegati. 856-00008-A 0 0

. 5 5 1

660 3rd St, 4th Flr, SF, CA 94107 PROJECT DESIGN Cento Product Label, EU Saphierrina S PRODUCTION Vadim L MODIFIED FILE NAME MECHANICAL VERSION June 7, 2019 710-00XXX_CENTO_PRODUCTLABEL_ARTWORK_EU M05 01 DELIVERABLE Product Label SIZE PAPER FINISH 46.7mm x 20.1mm r=4.45mm See below N/A QUANTITY See forecast. INK PMS CG7 PMS CG1 Variable Data NOTES Added EU & US contact info; added CAN information; changed typeface to

t content. LABEL MATERIAL SPECIFICATION Laminate Material Material Matte PP Lam 0.1mm White PET 0.025mm Silver PET Ref. Caliper 0.298mm CREATIVE PRODUCER REQUESTOR COPY LEGAL Approved Changes Approved Changes Approved Changes Approved Changes Approved Changes Barcode length: 41.5 mm 0.5 mm r = 4.45mm 20.1 mm Model No: J010001 eero FCC ID: 2AEM4-231770 Made in Vietnam 3.0A IC: 20631-231770 CAN ICES-3(B)/NMB-3(B) US: eero LLC. 660 3rd St, 4th Flr, San Francisco, CA 94107 USA EU: Amazon EU S. r.l., 38, avenue John F. Kennedy, L-1855 Luxembourg 5V Serial No:

WWWW-0000-WWWW-0000 46.7 mm Background color: PMS Cool Grey 1 C Typeface: Mark OT Condensed, 4.5pt type size Ink color: Cool Grey 7 C Variable Printing Typeface: Mark OT Bold, 5.25pt type size Ink color: Cool Grey 7 C Variable Printing Barcode Ink color: PMS Cool Grey 7C

TUV Rheinland ID Label Location 1279 Quarry Lane, Ste. A, Pleasanton, CA 95466 Tel: (925) 249-9123, Fax: (925) 249-9124 1 Label Location 1.1 ID Label Location Figure 1: Photo of Router (Bottom) Report Number: 32060650.001 Appendix EUT: eero | Model: J010001 Report Date: February 24, 2020 FCC ID: 2AEM4-231770, IC: 20631-231770 Page 1 of 1

eero Authority to Act as Agent Date: 1/31/2020 eero LLC 660 3rd St 4th Floor San Francisco CA 94107 To Whom It May Concern:

Inc. to act as our agent in the preparation of this I appoint TUV Rheinland of Nort h America I certify that submitt ed documents properly describe the app lication for equ ipment certification. device or system for which equipment certificat ion is sought. I also certify that eac h unit manufactured, imported or marketed , as defined in the FCC or Industry Canada's regu lat ions will have affixed to it a labe l identical to that submitted for approva l with this app lication. For instances where our authorized agent signs the application for certification on our behalf , I acknowledge that all responsibility for complying with the terms and conditions for Certificat ion, as specified by TUY Rheinland Group, still resides with eero LLC, 660 3rd St., 4th Floor , San Franc isco CA 94 107. For TCB app lications , We certify that we are not subject to denial of federal benefits , that includes FCC benefits, pursuant to Section 530 1 of the Anti-Drug Abuse Act of 1988, 2 1 U.S.C. 862. Further , no party , as defined in 4 7 CFR 1.2002 (b ), to the application is subject to denial of federal benefits , that includes FCC benefits. Thank you, By:

Title:

Agency Agreement Expiration Date: 1/31/2021

ignature)

Nicho las Weaver

(Print name) CEO Telephone: _ _ (~4~1 ~5)~7~3~8~-7_9_72 __ _ _ eero inc . - 660 3rd Street, 4th Floor , San Francisco , CA 94107 - (415) 738- 7972

eero Date: 1/31/2020 eero LLC 660 3rd St 4th Floor San Francisco CA 94107 Federal Communications Commission Authorization and Evaluation Division Equipment Authorization Branch 7435 Oakland Mills Road Columbia, MD 21046 Class II Permissive Change Request for FCC ID: 2AEM4-231770; original grant issued 09/09/2019 Pursuant to CFR 2.1043, eero LLC hereby requests a Class II Permissive Change for FCC ID 2AEM4-231770. The product model will remain unchanged Modification: Adding U-Nll-2A and U-NII-2C bands (5250-5350 MHz, 5470-5725 MHz) There is no change to the hardware. The product enables these new bands through a firmware upgrade, which is not accessible to the end user. Thank you, By:

Title:

CEO Telephone: -<-'41 5"-')738-7972=-----

Nicholas Weaver

(Print name) eero inc. - 660 3rd Street, 4th Floor, San Francisco, CA 94107 - (415) 738-7972

August 15, 2019 Subject: Confidentiality Request for FCC ID: 2AEM4- 231770 Pursuant to FCC 47 CRF 0.457(d) and 0.459 and IC RSP-100, Section 10, the applicant requests that a part of the subject FCC/IC application be held confidential. Type of Confidentiality Requested Short Term Short Term Short Term Short Term Short Term Short Term Permanent Permanent Permanent Permanent Permanent Permanent Exhibit Block Diagrams Internal Photos Operation Description/Theory of Operation Tune-Up Procedure Schematics Users Manual eero LLC has spent substantial effort in developing this product and it is one of the first of its kind in industry. Having the subject information easily available to "competition" would negate the advantage they have achieved by developing this product. Not protecting the details of the design will result in financial hardship. Permanent Confidentiality:

The applicant requests the exhibits listed above as permanently confidential be permanently withheld from public review due to materials that contain trade secrets and proprietary information not customarily released to the public. Short-Term Confidentiality:

The applicant requests the exhibits selected above as short term confidential be withheld from public view for a period of 180 days from the date of the Grant of Equipment Authorization and prior to marketing. This is to avoid premature release of sensitive information prior to marketing or release of the product to the public. Applicant is also aware that they are responsible to notify TUV Rheinland in the event information regarding the product or the product is made available to the public. TUV Rheinland will then release the documents listed above for public disclosure pursuant to FCC Public Notice DA 04-1705. Sincerely, By:

__________________________

(Signature/Title) Nicholas S. Weaver

(Print name) eero LLC - 660 3rd Street, 4th Floor, San Francisco, CA 94107 - (415) 738-7972 DocuSign Envelope ID: DF85CD0E-DE5A-4515-9715-A4BFE89BA12CChief Executive Officer

August 15, 2019 Federal Communications Commission Authorization and Evaluation Division Equipment Authorization Branch 7435 Oakland Mills Road Columbia, MD 21046 External photos Test Set-up photos Internal photos User manual Thank you, Nicholas Weaver CEO eero LLC

(415)738-7972 nick@eero.com Confidentiality Request for FCC ID: 2AEM4- 231770 Pursuant to the provisions of Sections 0.457 and 0.459 of the Commissions rules (47 CFR 0.457, 0.459), eero LLC would request short-term confidentiality for the following information and withhold it for 180 from the issuance of the Grant in order to ensure sensitive business information remains confidential until the actual marketing of the device:

eero LLC - 660 3rd Street, 4th Floor, San Francisco, CA 94107 - (415) 738-7972 DocuSign Envelope ID: DF85CD0E-DE5A-4515-9715-A4BFE89BA12C

Authority to Act as Agent August 15, 2019 To Whom It May Concern:

I appoint TUV Rheinland of North America, Inc. to act as our agent in the preparation of this application for equipment certification. I certify that submitted documents properly describe the device or system for which equipment certification is sought. I also certify that each unit manufactured, imported or marketed, as defined in the FCC or Industry Canadas regulations will have affixed to it a label identical to that submitted for approval with this application. For instances where our authorized agent signs the application for certification on our behalf, I acknowledge that all responsibility for complying with the terms and conditions for Certification, as specified by TUV Rheinland Group, still resides with eero LLC, 660 3rd St., 4th Floor, San Francisco CA 94107. For TCB applications, We certify that we are not subject to denial of federal benefits, that includes FCC benefits, pursuant to Section 5301 of the Anti-Drug Abuse Act of 1988, 21 U.S.C. 862. Further, no party, as defined in 47 CFR 1.2002 (b), to the application is subject to denial of federal benefits, that includes FCC benefits. Agency Agreement Expiration Date: 8/13/2020 Thank you, By:

Title:

__________________________ Nicholas Weaver

(Print name) Telephone: (415) 738-7972

(Signature) CEO eero LLC - 660 3rd Street, 4th Floor, San Francisco, CA 94107 - (415) 738-7972 DocuSign Envelope ID: DF85CD0E-DE5A-4515-9715-A4BFE89BA12C