Elpas 3 Shield P/Ns: 5-LW200037-1 (BLE, LF, No Button), 5-LW240057-1 (Fall detect, RF/LF, BLE), 5-
LW243037-0 (Fall Detect, RF/LF/IR), 5-LW242057-0 (Fall Detect, RF/LF), 5-LW243037-1
(Fall Detect, IR/RF/LF, BLE), 5-LW242057-1 (Fall Detect, RF/LF, BLE) User Guide Introduction This User Guide provides basic instructions for the successful usage of the Lone Worker Transmitter. CAUTION! Reasonable effort was made to ensure that the specifications and other information in this guide are accurate and complete at the time of its publication. Nonetheless, all information contained in this document is subject to change at any time without prior notice. Any modifications to this equipment without prior written consent of Elpas Solutions Ltd. will void all warranties including the pertinent regulatory certifications and as such revoke your authority to operate this product. Furthermore, unauthorized modifications may also result in damage to this device and may cause a safety hazard to the users. Product Description The Elpas Shield is a personal duress button device with optional pull cord and fall detection capabilities. Elpas Shield is designed for real-time monitoring and tracking of staff members and visitors, both indoors and outdoors. The LoneWorker Fall Detect Transmitter is designed both for seniors in assisted living facilities or work place staff members that may be subject to attack or injury in high-risk environments. Alarms can be triggered either by squeezing the two side buttons. In the Fall Detect version, when worn on a belt, a short rip cord may be attached to a belt loop so that an alarm is transmitted when the device is pulled off the belt. Note: Users can also wear the Shield as a pendant using a lanyard. If you choose to do so, make sure you use a lanyard for which, the force required to unlatch the tether switch is less than the force required to open the clasp. The pull mechanism is particularly useful for seniors with arthritis who have difficulties pressing buttons. The LoneWorker Fall Detect Transmitter also detects falls and alarms when tilted horizontally. To prevent false alarms, the device indicates a pre-alarm by giving the wearer a chance to cancel the alarm before it is transmitted by pressing on the front cancel button. Button press or pull cord (pull cord is present only in Fall detect version) should be used as the primary means of calling for help even after a fall. The fall detection is meant to alert in the event that the victim falls unconscious and may not trigger if not sufficiently horizontal. Elpas Shield based help call systems may be monitored by Elpas ELC controllers and/or by Eiris Software which also receives alerts, through Eiris Cloud, from the LoneWorker application that connects to Elpas Shield through Bluetooth, outdoors. Elpas Low Frequency Beacons may be used to provide room level indoor location. Outputs on all Elpas network devices may be used to drive sirens, strobe lights or PA systems. Alerts may be sent to various handheld devices such as DECT handsets using Eiris DECT interfaces or to IOS or Android smartphones using EirisGo apps. Calls may be cleared by exposing Elpas Shield to a responders handheld LF beacon requiring that staff arrive at the location of the caller. The same Elpas infrastructure used for the duress solution may also be leveraged for Access control, Asset tracking, Attendance and intrusion alarming making Elpas one of the most competitive comprehensive solutions available today.
(Actual product may vary from photo) www.elpas.com Page 1 of 6 V1/June 2015 Elpas Lone Worker Transmitter User Guide Emergency Call Button Events Factory Default: B1=0 (Button Up) Activation/Emergency Call (LoneWorker Panic event): Pressing both buttons, simultaneously, for at least 1 second or pulling the cord
(in the Fall Detect version) is - B1=1 (Button Down) and last LF location, 6 RF messages, 3 for B1 Down and 3 for last LF, are transmitted
(each @ 4ms in duration), 312.5ms apart. Upon button release, B1=0 (Button Up), 3 RF messages are transmitted (each @ 4ms in duration), 312.5ms apart. Alert Testing (LoneWorker Test event): Pressing either button alone, B1=1 (Button Down), 3 RF messages are transmitted (each @ 4ms in duration), 312.5ms apart. Upon button release, B1=0 (Button Up) 3 RF messages are transmitted (each @ 4ms in duration), 312.5ms apart. Product Specifications RTLS Technologies RF (Motion/Stationary) IR (Motion/Stationary) RF under LF IR under LF Event Messages Button Press/Release Low Battery Bluetooth Power Source
(recommended) Battery Life LED Status Indicator Badge ID Construction Dimensions (H x W x D) Weight Mounting Operating Environment Management Software Regulatory Warranty IR (Reception, 800nm) RF (433MHz) LF (125KHz) Supervision messages every 30secs /60secs Supervision messages every 5secs /60secs 6 RF transmissions (each transmission
@ 4ms in duration), 312.5ms apart Does not transmit 3 RF transmissions (each transmission
@4ms in duration), 312.5ms apart 2.4 GHz CR2450 Lithium Battery: 620 mAh/2V 18 to 36 months, depending on usage Button Press/Release, Motion/Stationary Entering/Exiting LF Field, Low Battery Unique, factory-programmed ID Nylon Plastic (IP65) 8.3 x 4.4 x 1.7 cm (3.3 x 1.7 x 0.7 inches) 40 grams (1.4 ounces) Belt worn Temp: -30C to 70C (25F to 159F) Humidity: 95% non-condensing Eiris V4.8 or higher IC, FCC & CE compliant 1 year limited (excluding battery) Product offerings and specifications are subject to change without notice. Accessories 5-LW009800-0 5-LW009700-0 Belt Clip 5 units LoneWorker Pull Cord 5 units www.elpas.com Page 2 of 6 V1/June 2015 Elpas Lone Worker Transmitter User Guide Initial Activation & Software Enrollment The Lone Worker Transmitter is shipped from the factory in Sleep Mode to conserve battery power during transit. 1. Prior to initial usage, remove the Activation Label and then press, simultaneously, both of the emergency call push buttons for at least 7 seconds. This action Awakens the Transmitter from Sleep Mode and also enrolls its unique factory installed ID Number (a six-digital hexadecimal value) into the Host RTLS Application. the Enrollment process If Status Indicator of the transmitter lights up for 3 seconds. is successful, the Red LED
(Refer to your Eiris Configuration Guides for additional details.) Safety Issues It is the responsibility of the system installer to ensure that the appropriate staff members are suitably trained in the usage and maintenance of the Lone Worker Transmitter. Additionally, Supervisory Alerts should be configured in the Host RTLS Application to notify staff members that the detection Transmitter is:
In a low battery condition, or Not properly transmitting location and status data. Battery Replacement CAUTION! Risk of explosion if battery is replaced by an incorrect type. Dispose of used batteries according to the instructions. 1. Temporarily suspend usage of the Transmitter in the host RTLS application. 2. Place the transmitter on its right side. Remove the 2 screws that hold the battery cover to the body of the Transmitter 3. First time replacement: Utilize the pull tab (find it with the Bat mark engraved on the back) to slide the battery out of the Transmitter. Future replacements: In the absence of the pull tab, remove the cover from the other side, and use a plastic instrument to slide the battery out. Dispose of the used battery in accordance with local regulations. CAUTION! After removing the battery please wait at least 30 seconds before installing the replacement battery so as to not cause damage to the tag or to negatively affect the tags operational performance. 4. Slide the new battery into the transmitter. Recommended battery: CR2450 Lithium Battery. IMPORTANT! Ensure that the positive (+) side of the battery faces up. 5. Close the side-cover(s) such that the screw holes are correctly aligned. Tighten the 2 screws snugly into place. Do not over-tighten as this may strip the case threads. 6. Reactivate the Transmitter in the Host RTLS Application. Note: The above configured Supervisory Alerts should be triggered periodically to ensure system integrity. Alert Testing When you press either the left or the right emergency call push-
button individually, you trigger the Lone Worker Transmitter to emit a Test Alert Message for the host RTLS application to confirm that the unit is functioning properly. www.elpas.com Page 3 of 6 V1/June 2015 Elpas Lone Worker Transmitter User Guide RF Transmissions in LF Fields For Moving Transmitter LF Response Time: Onboard LF receiver polls every 250ms to check if the Transmitter is in an LF zone Transmission Rate: 3 RF event transmissions (each transmission about 2ms in duration), at 0.4 second intervals. If the Transmitter stays in an LF zone, then repeated at 2 seconds intervals. Transmitted Message Type: RF Data Message includes ID code of LF Beacon. Motion bit, M=1. For Motionless Transmitters LF Response Time: Onboard LF receiver polls every 250ms to check if the Transmitter is in an LF zone Transmission Rate: 3 RF supervision transmissions (each transmission about 2ms in duration), 0.4 seconds apart:
If the Transmitter stays in a LF zone for more than 10 minutes, then repeated at 15 second intervals. Transmitted Message Type: RF Data Message includes ID code of LF Beacon. Motion bit, M=0 Cleaning & Disinfection Procedures Use an appropriate antibacterial disinfectant such as Dispatch Hospital Cleaner Disinfectant with Bleach from Caltech Industries
(http://www.caltechind.com) to clean the Lone Worker Transmitter. Since Cleaning Procedures may vary according to facility guidelines, thus the procedures given below are for illustrative purposes only:
Option 1 Using Dispatch Disinfectant Spray 1. Lightly wet a disposable towel with Dispatch spray. Option 2 Using Dispatch Disinfectant Towels 1. Open a new Dispatch pre-moistened towel Do not saturate the towel 2. Wipe the outer surfaces of the sensor 2. Wipe the outer surfaces of the sensor 3. Wipe the sensor with a dry disposable towel 3. Wipe the sensor with a dry disposable towel 4. Allow the sensor to air dry 4. Allow the sensor to air dry 5. Return the clean sensor to inventory or usage 5. Return the clean sensor to inventory or usage 6. Dispose of used towels per facility policies 6. Dispose of used towels per facility policies Pull Switch Cleaning: Frequent use of the pull switch may result in a buildup of dust on the mechanism. Dust buildup causes friction which requires added force to pull and restore the switch. Should this occur, clean the switch using a compressed air duster. Gently spray on the pull switch, and use a brush (often included in the canister). Alert Event Configuration in Eiris There are nine alert events relevant to the Lone Worker tag. LoneWorker Fall Alarm (Fall Detect version only): When the tag tilts and the Pre Alarm event is not cancelled within 15 seconds, the tag transmits the LoneWorker Fall Alarm which indicates that the user has fallen and unable to function. LoneWorker Front Button Press: In regular version, B2 down. In Fall Detect version, to cancel an alert event, the user can press the button in the front of the tag. To cancel a Pre Alarm event, the user can place the tag in the up-right position. If the tag is repositioned, it transmits the Cancel
(cancel the Pre Alarm) alert event. LoneWorker Panic: When under duress, the user can press both of the side buttons, simultaneously, or pull the cord to transmit a LoneWorker Panic event. LoneWorker Pre Alarm: When the tag tilts, it transmits a Pre Alarm event and starts to vibrate. The pre Alarm and vibration last for 15 seconds during which, the user can cancel it. LoneWorker Pull Cord Restore: When the user inserts the cord back into place, the tag transmits a cancellation for the Pre Alarm event. LoneWorker Single Side Button: To test the alerts, the user can press either of the side buttons to transmit a LoneWorker Single Side Button event. Low Battery: When the battery of the tag runs low, it transmits a Low Battery event. Motion: When the tag is in motion, it transmits a Motion event. Stationary: When the tag is stationary, it transmits a Stationary event. www.elpas.com Page 4 of 6 V1/June 2015 Elpas Lone Worker Transmitter User Guide Users can configure all or some of these alert events in one alert object, the Elpas Badge Alert object. Note: This document includes only the Shield alert event specific instructions. For further information regarding alert configuration, see Eiris Configuration Guide, section 5. To configure LoneWorker alerts:
1. In the EV2 setup mode, Right-click the Alerts branch and select Add by Type. The alerts Add Object window opens. 2. Select Elpas Badge Alert and click Add. A new Elpas Badge Alert object is created and opens in its General tab. 3. In the Name field, enter the name you choose (one that includes LoneWorker is recommended since the object is also used for other badges). 4. Open the Inputs tab. 5. Under the Events pane, from the Filter drop-down list, select LoneWorker. The LoneWorker related events appear in the Events pane. 6. Select the check-boxes of the events for which you want the alerts. Configuring LoneWorker Application The LoneWorker application and the alerts it sends to Eiris through the Cloud need to be configured in Eiris. See Eiris Cloud Extension and LoneWorker Application Configuration and User Guide. www.elpas.com Page 5 of 6 V1/June 2015 Elpas Personal Safety Bracelet User Guide Compliance with Standards T his devic e c om plies with F CC Rules Par t 15 and with Indus tr y Canada lic ens e ex em pt RSS s tandar d( s ) . O per ation is s ubjec t to two c ondit ions :
( 1) T his devic e m a y not c aus e harm f ul inter f er enc e
( 2) T his devic e m ust ac c ept an y inter f erenc e that m a y b e r ec eived or that m a y c aus e undes ir ed oper ation. Le prs ent appareil es t c onf orm e aux CNR d'Indus trie Canada appl ic ables aux appar eils r adio ex em pts de lic enc e. L'ex pl oitation es t autor is e aux deux c onditions s uivantes :
( 1) l'appar eil ne do it pas pr oduir e de br oui llage, et
( 2) l' utilis ateur de l' appar eil doit ac c ep ter tout br ouillage r adiol ec tr ique s ubi, m m e s i le br ouilla ge es t s usc eptible d' en c om pr om ettr e le f onctionnem ent. t o pr ov id e r eas onable pr ote c tion aga ins t har m ful NOT E: T his equipm ent has been tes ted and f ound to c om pl y with th e l im its f or a Clas s B dig ital dev i c e, pur s uant to Par t 15 of the F CC Ru l es . T hes e lim its ar e des igned in a r es idential i ns tallati on. T his equipm ent gener ates , us es and c an r adiate r ad i o f r equenc y ener g y an d, if not i ns talled and us ed in ac c or danc e wit h the ins tr uc tions , m a y c aus e har m f ul inter f er enc e to r adio c om m unic ations . Howe ver , ther e is no guar antee this equipm ent does c aus e har m f ul inter f er ence to r adio or tele vis i on r ec eption, wh ic h c an be determ ined by tur n ing the equ ipm ent off and on, the us er is enc our aged to tr y to c or r ec t the inte r f er enc e b y on e or m or e of the f ollowing m eas ur es :
inter f er enc e will not oc c ur in a par tic ular i nter f er enc e ins tallati on. that If Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. Cet quipem ent a t tes t et j ug c onf orm e aux lim ites s appl iquant un appar eil num r ique de c las s e B, c onf orm m ent la Par tie 15 des r glem entations de la F CC. Ces lim ites ont t l abor es pour off r ir une pr otec tion r ais onnable c ontr e les inter f er enc es nuis ibles dans une ins ta llatio n r s identil le. ins tr uc tions du ins tall et utili ze c onf orm m ent aux Cet q uipem ent gnr e, util i ze et peut m ettr e de l ner gie d e f r quenc e r adio et, s il nes t pas f abr ic ant, peut pr ovoquer d es inter f r enc es danger eus es pour l es c om m unic ations r adio. T outef ois , r ien ne g ar antit l ab s enc e dinter f r enc es dans une ins tal lati on par tic uli re. Si c et quipem ent pr ovoque des inter f r enc es nuis ibles au niv eau d e la r c eption r adio ou telev is ion, c e qui p eut tr e deter m ine par tens ion de lqu ipm ent, vous tes invite es s a yer d e c or r iger les interf er enc es en pr egnant les m es ur es s uivantes :
Ror iente z ou dp lac es lantenne r c eptr i c e. Augm entez l a dis tanc e qui s par e l quip e m ent et le r c epteur . Br anc he z l qui pem ent une pr is e du n c ir c uit diff er ent de c elui au quel es t br anc h le r c epteur . Cons ulte z le r e vend eur ou u n tec hnic ia n r adio/te lev is ion e x pr im ent pour obtenir de l aide. la m is e hor s , puis s ous Warning!
Changes or m odif ic ations to th is equi pm ent not ex pr es s l y a p pr oved b y th e par t y r es pons ible f or c om plianc e ( Elpas Solut ion s Ltd.) c ould void the us er s author it y t o oper ate the equ ipm ent. Europe T his equipm ent c om plies with the RT T E requir em ents - Dir ec tive 19 99/5/EC of th e Eur opean P ar liam ent and of the c ounc il of 9 Mar c h 1999. EN 300220, EN 301 4 89, EN 5013 0- 4, EN 61000- 6- 3, EN 6095 0 - 1. Product Warranty Elpas So lutions , Ltd. ( Elpas or the Com pan y) , and its af f iliates , war r ants its pr oduc ts ( her einaf ter r ef er r ed to as "the Pr oduc t ) to be f r ee of def ec ts in m ater ials and wo rk m ans hip under norm al oper ating c onditions and us e f or a per iod of one ye ar fr om the date of s hipm ent b y Elp as . T he Com pan ys oblig ations s hall be lim ited with in the war r ant y per iod, at its option, to r epa ir or to r eplac e t he def ec tive Pr oduc t or an y def ec tive c om ponent or par t ther eof . T o ex er c is e this war r ant y, the pr oduc t m ust be r etur ned to th e m anuf ac tur er f r eight pr epaid and in s ur ed. T his war r ant y d oes not appl y to r epair s or r eplac em ent c aus ed b y im pr oper ins tallation, Pr oduc t m is us e, f ailur e to f ollow ins tallati on or oper ating ins tr uc tions , alter ation, abus e, ac c ident, tam per ing, r epair b y an yo ne ot her than Elpas , ex te r nal c aus es , and f ailur e to per f orm r equir ed pr eventiv e m aintenanc e. T his war r ant y als o does not ap pl y to an y pr oduc ts , ac c ess or ies , or attac hm ents used in c onj unc tion wit h the Pr oduc t, inc lu d ing batt er ies , whic h s hall be c over ed s ol el y b y their o w n war r anties , if an y. E lpas s hall not b e liabl e f or an y dam age or los s whats oever , whether dir ec tl y, in dir ec tl y, inc identa ll y, c ons equentiall y or other wis e, r es ulting f r om a m alf unc tion of the Pr oduc t due to pr oduc ts , ac c ess or ies , or attachm ents of other s , including batter ies , us ed in c onj unc tion with the Pr oduc t. ELPA S MA KE S N O EX PR ESS W AR R ANT IES EX C EPT T HO SE ST AT ED IN T H IS ST AT EMEN T . ELPAS D ISC LAIM S ALL O T H ER W AR R ANT IES, EXPR ES S O R IMPLI ED , INCLUDING W IT H O UT LIMIT AT IO N IMPLIED W AR RAN T IES O F MER C H AN T ABILIT Y AN D F I T N ESS F O R A P AR T IC U LAR PU R PO SE. ELP AS S SO LE R E SPO NSIBILIT Y F O R W AR R ANT Y C LAIMS I S LIMIT ED T O R EPAIR O R T O REPLAC E A S SET F O R T H IN T H IS ST AT EMEN T . Elpas s hall hav e no l iabil it y f or an y death , per s onal inj ur y, pr o per t y dam age, or other los s whether d ir ec t, indir ec t, inc ide ntal , c ons equential, or o ther wis e, bas ed on a c laim that the Pr oduc t f ailed to f unc tion. Howe ver , if Elpas is he ld l iabl e, whet her dir ec tl y or in dir ec tl y, f or an y los s or dam age ar is in g under this lim ited war r ant y or other wis e, r eg ar dles s of c aus e or or igin, the c om pan y' s m ax im um liabi lit y s hall b e lim ited to the p ur c has e pr ic e of the Pr oduc t, wh ic h s hall be f ix ed as liquid ated dam ages and not as a pena lt y, and s hal l be the c om plete and ex c lus ive liab ilit y of Elpas . Elpas s hall n ot, unde r an y c ir c um s tanc es whats oe ver , be l iable f or an y inac c ur ac y, er r or of j udgm ent, def ault, or negligenc e o f Elpas , its em plo ye e s , off ic er s , agents , or an y othe r par t y, or of the pur chas er or us er , ar is ing fr om an y as s is tanc e or c om m unic ation of an y k ind r egar ding the c onf igur ation, des ig n, ins tallatio n, or cr eation of s ec urit y s ys tem invo lvi ng the Pr oduc t, that bein g the r es po ns ibilit y of the pur c has er or us er . If Elpas is unable to m ak e s uc h r epair or r eplacem ent, the c om pan ys e ntir e liab ilit y s hal l be lim ited to the c os t of a r eas onable s ubs titute pr oduc t. Elpas s hall not be r es pons ible f or an y d ism antling, ins tallat io n, r eins tallatio n, pur c has ing, s hippin g, ins ur anc e, or an y s im ilar c har ges . Elpas s hall ha ve no li abilit y f or an y dam ages , inc luding witho ut lim itation, an y dir ec t, indir ec t, inc id ental, s pec ial, or c ons eque ntial dam ages , ex pens es , c os ts , pr of its , los t s avings or ear nings , or other dam ages ar is ing out of the us e of the Pr oduc t or the r em oval, ins tallat ion, r eins ta llatio n, r epair or r epl ac em ent of the Pr oduc t or an y r elate d e v ents . In the event that th er e is an y lia bil it y ag ains t Elp as , s uc h liabilit y s hal l be lim ited to the pur c has e pr ic e of the Pr oduc t wh ic h am ount shall be f ix ed as liqu id ated dam ages . T he pur c has er and u s er under s tand that t his Pr oduc t m ay be c om pr om is ed or c ir c um vented b y intent ion al ac ts ; that the Pr od uc t wi ll n ot in al l c as es pr event de ath, per s onal inj ur y, pr oper t y dam age, or other los s r es ulting f r om bur glar y, r obb er y, f ir e or other c aus es ; and that the P r oduc t wi ll n ot in al l c as es pr ovide ade q uate war ning or pr ot ec tion. T he pur c has er and us er als o under s tand that a pr oper l y ins talle d an d m aintained alar m m a y r educ e the r isk of events s uc h as bur glar y, r obber y, a nd f ir e with out war ning, but it is not ins ur anc e or a guar antee that s uc h events wi ll not oc c ur or that ther e wi ll be no deat h, per s onal inj ur y, pr oper t y dam age, or other los s as a r es ult of s uc h events . B y p ur c has ing the P r oduc t, the pur c has er and us er s hall def end, in dem nif y a nd hold Elpas , its of f icer s , dir ec tor s , aff iliates , s ubs idiar ies , ag ents , s er vants , em plo yees , and author i zed r epr es entatives har m les s f r om and agains t a n y and all c laim s , s uits , c osts , dam ages , and j udgm ents inc ur r ed, c laim ed, or s us tained wh ether f or death, per s onal inj ur y, pr oper t y dam age, or other wis e, bec aus e o f or in an y wa y r elat ed to t he c onf igur ati on, des ign, ins tal lati on, or c r eation of a s e c ur it y s ys tem invol ving the Pr oduc t, an d the us e, s ale, dis tr ibution, an d ins tallat ion of the P r oduc t, inc luding pa ym ent of an y and a ll a ttor ne ys f ees , c os ts , and ex pens es inc ur red as a r es ult of an y s uc h events . T he pur c has er or us er s hould f ollo w the P r oduc t ins tallatio n an d oper ation ins tr uc tio ns and tes t the Pr od uc t and the entir e s ys tem at leas t onc e e ac h we ek . F or var ious r eas ons , inc luding but not l im ited to c hanges in envir onm ental c onditions , elec tr ic , elec tr onic , or elec tr om agnetic dis r uptions , and tam per ing, the Pr oduc t m ay not per f orm as ex pec ted. T he pur c has er and us er ar e advis ed to tak e all nec es s ar y pr ec auti o ns f or the pr otec tion and s af et y of per s ons and pr oper t y. T his s tatem ent pr ovi des c er tain lega l r igh ts . O ther r ights m a y var y b y s tate or c oun tr y. U nder c er tain c ir c um s tanc es , s om e s tates or c ountr ies m ay not all o w ex c lus ion or lim itation of inc idental or c ons equentia l dam ages or im plied war r anties , s o the abov e ex c lus ions m a y not app l y u nd er thos e c ir c um s tances and in thos e s tates or c ountr ies . Elpas r es er ves the r ight to m odif y this s tatem ent at an y tim e, in its s ole disc r etion wit hout notic e to an y pur c has er or us er . Howe ver , this s tatem ent s hall not be m odif ied or var ied ex c ept b y Elpas in wr iting, an d Elp as does not author i ze an y s i ngle in div idua l to ac t on its behalf to m odif y or var y this s tatem ent. An y qu es tions about this s tatem ent s hould be dir ec ted to Elp as . Page 6 of 6 V1/June 2015 W.E.E.E. Product Recycling Declaration For information regarding the recycling of this product you must contact the company from which you orignially purchased it. If you are discarding this product and not returning it for repair then you must ensure that it is returned as identified by your supplier. This product is not to be thrown away with everyday waste - Directive 2002/96/EC Waste Electrical and Electronic Equipment.