EM-I17J USER MANUAL Rugged Mobile Computing Solutions April 2022 NOTE The information in this manual is subject to change without notice. Table of Contents Chapter 1 Getting Started .............................................................. Getting the Tablet Running ....................................................... Unpacking ............................................................................. 1 2 2 Connecting to AC Power ....................................................... 3 Turning On and O the Tablet ............................................. Taking a Look at the Tablet ....................................................... Front Components ............................................................... Rear Components ................................................................. Left-Side Components ......................................................... Top Components ................................................................. 4 6 6 8 9 9 Bottom Components .......................................................... 10 Chapter 2 Operating Your Tablet ................................................... 11 Using the Touchscreen ............................................................ 12 Using Multi-touch Gestures ............................................... 13 Using Wireless Connections .................................................... 15 Using the WLAN .................................................................. 15 Using the Bluetooth Feature .............................................. 16 Chapter 3 Managing Power .......................................................... 17 AC Adapter ................................................................................ 18 Battery Pack ............................................................................. 19 Charging the Battery Pack ................................................. 19 Checking the Battery Level ................................................ 20 Low Battery ........................................................................ 20 Replacing the Battery Pack ................................................ 21 Power-Saving Tips ................................................................... 22 Chapter 4 Expanding Your Tablet .................................................. 23 Connecting Peripheral Devices ............................................... 24 Connecting a USB Device ................................................... 24 Connecting a USB Type-C Device ...................................... 24 Connecting a Monitor ......................................................... 24 Connecting an Audio Device .............................................. 24 Chapter 5 Using BIOS Setup ......................................................... 25 When and How to Use .............................................................. 26 Menu Descriptions ................................................................... 27 Main Menu .......................................................................... 27 Security Menu .................................................................... 29 Advanced Menu & Chipset Menu ...................................... 30 Boot Menu .......................................................................... 30 Save & Exit Menu ................................................................ 31 Chapter 6 Care and Maintenance .................................................. 32 Protecting the Tablet ............................................................... 33 Using an Anti-Virus Strategy .............................................. 33 Taking Care of the Tablet ......................................................... 34 Location Guidelines ........................................................... 34 General Guidelines ............................................................. 35 Cleaning Guidelines ........................................................... 35 Battery Pack Guidelines .................................................... 36 Touchscreen Guidelines .................................................... 37 When Traveling ........................................................................ 38 Chapter 7 Troubleshooting .......................................................... 39 Preliminary Checklist .............................................................. 40 Solving Common Problems .................................................... 41 Battery Problems ............................................................... 41 Bluetooth Problems ........................................................... 42 Display Problems ............................................................... 42 Hardware Device Problems ............................................... 43 Power Management Problems .......................................... 43 Software Problems ............................................................. 44 Sound Problems ................................................................. 44 Startup Problems ............................................................... 44 WLAN Problems .................................................................. 45 Restart the Tablet ..................................................................... 46 Chapter 1 Getting Started This chapter rst tells you step by step how to get the tablet up and running. Then, you will nd a section briey introducing the external components of the tablet. 1 Getting the Tablet Running Unpacking After unpacking the shipping carton, you should nd these standard items:
I17J Rugged Tablet AC power cord AC adapter Hand-strap 2 Connecting to AC Power CAUTIONUse only the AC adapter included with your Tablet. Using other AC adapters may damage the Tablet. You must use power when starting up the Tablet for the very rst time. 1. Open the Type-C port waterproof plug. (Place the tablet at on the desktop, left position) Type-C port 2. Plug the Type-C power cord of the power adapter into the Type-C port of the tablet. 3. Plug the female end of the power cord to the adapter and the male end to an electrical outlet. 4. Power is being supplied from the electrical outlet to the adapter and onto your Tablet. Now, you are ready to turn on the Tablet. 3 Turning On and O the Tablet Turning On 2. Press the power button ( ) . The Windows operating system should start. 4 Turning O When you nish a working session, you can stop the system by turning o the power or leaving it in Sleep or Hibernation mode:
To... Power o
(Shutdown) Do this... Click [ Power][Shut down]. Sleep Use one of these methods:
Press the power button. Click [ Power][Sleep]. Hibernate By default, this option is not shown in the Start menu. If you want to use the feature, set up accordingly in Windows settings.
* Sleep is the default result of the action. You can change what the action does through Windows settings. 5 Taking a Look at the Tablet NOTEDepending on the specic model you purchased, the color and look of your model may not exactly match the graphics shown in this document. CAUTIONYou need to open the protective covers to access the connectors. When not using a connector, make sure to close the cover completely for water-, and dust-proof integrity. Front Components 6 Ref Component Description Camera Used to realize the camera function. Indicator*2 The blue light is always on when starting up;
The blue light ashes during standby sleep;
The red light is always on when charging. Microphone Receives sound and voice for the Tablet. Stereo Speaker Sends out sound and voice from the Tablet. F Key 2D scan key (can be dened). Windows HOME Used to open windows shortcuts. Volume Button +
Used to adjust and increase the volume. Volume Button -
Used to adjust or reduce the volume. Power Button Used for sleep wake-up equipment and switching equipment. 7 Rear Components Ref Component Description Camera Used to realize the camera function. Flash Lamp Fill light and lighting. Battery Cover Latch Lock the battery cover. Battery cover Protect internal battery. Battery latch Lock internal battery
(Inside the battery cover). 8 Left-Side Components Ref Component Description USB3.0 Port Connects a USB device. 3.5mm Earphone Jack Connect the audio device. HDMI Connector Connects a HDMI monitor or TV set. Type-C Port Connects a USB-C device. Top Components Ref Component Description Module port Optional code scanning module. 9 Bottom Components Ref Component Description Pogo Pin Matched with the positioning hole to connect the Vehicle Mount and Docking Charger for expanding USB, RJ45 and RS232 communication interfaces. Locating Hole It plays a xed role when connecting the Vehicle Mount and Docking Charger. 10 Chapter 2 Operating Your Tablet This chapter provides information about the use of the Tablet. If you are new to Tablets, reading this chapter will help you learn the operating basics. If you are already a Tablet user, you may choose to read only the parts containing information unique to your Tablet. CAUTION Do not expose your skin to the Tablet when operating it in a very hot or cold environment. The Tablet can get uncomfortably warm when you use it in high temperatures. As a safety precaution in such a circumstance, do not place the Tablet on your lap or touch it with your bare hands for extended periods of time. Prolonged body contact can cause discomfort and potentially a burn. 11 Using the Touchscreen CAUTIONDo not use a sharp object such as a ballpoint pen or pencil on the touchscreen. Doing so may damage the touchscreen surface. Use your nger or the stylus. Select models have a capacitive touchscreen. This type of touchscreen responds to objects that have conductive properties, such as ngertips and a capacitive-tipped stylus. You can navigate on the screen without using a keyboard, or mouse. The following table shows how you use the touchscreen to obtain equivalent mouse functions. Term / Action TapTouch the screen once. Equivalent Mouse Function Click / Point Double-tapTouch the screen twice rapidly. Double-click Tap and holdTap and hold until a popup menu appears. Right-click DragHold the nger on the screen and drag Drag across the screen until reaching your destination. 12 Using Multi-touch Gestures You can interact with your Tablet by placing two ngers on the screen. The movement of the ngers across the screen creates gestures, which send commands to the Tablet. Here are the multi-touch gestures that you can use:
Gestures Actions
( =nger down =nger up) or Drag 1 or 2 ngers up or down. Descriptions Use panning to see another part of a page that has scroll bars. Use zooming to make an item (a photo for example) on the screen larger or smaller. The gesture works in applications that support mouse wheel Pan
(Scroll) Zoom
(Pinch) Rotate Move two ngers apart / toward each other. zooming. or Move two ngers in opposing directions.
-or-
Use one nger to pivot around another. Use rotating to move a picture or other item on the screen in a circular direction (clockwise or counter- clockwise). The gesture works in applications that support the specic gesture. 13 Gestures Actions
( =nger down =nger up) Press and Tap Two-
nger Tap Flicks Press on target and tap using a second nger. Tap two ngers at the same time
(where the target is in the midpoint between the ngers). Descriptions Use press and tap to access the shortcut menu. The function is dened by applications that support the specic gesture. Flick left or right to navigate back and forward in a browser and other applications. The gesture works in most applications Make quick drag gestures in the desired that support back and direction. forward. 14 Using Wireless Connections Using the WLAN The WLAN (Wireless Local Area Network) module supports WIFI 802.11(a/b/g/n/ac). Turning On / O the WLAN Radio To turn on the WLAN radio:
Click
[Settings] [Network & Internet] [WLAN]Slide the WLAN switch to the [On] position. To turn o the WLAN radio:
You can turn o the WLAN radio the same way you turn it on. If you want to quickly turn o all wireless radio, simply switch on Airplane mode. Click [Settings] [Network & Internet] [Airplane mode]Slide the Airplane Mode switch to the [On] position. Connecting to a WLAN Network 1. Make sure that the WLAN function is enabled (as described above). 2. Click the network icon in the lower right of the task bar. 3. In the list of available wireless networks, click a network, and then click Connect. 4. Some networks require a network security key or passphrase. To connect to one of those networks, ask your network administrator or Internet service provider (ISP) for the security key or passphrase. For more information on setting a wireless network connection, refer to Windows online help. 15 Using the Bluetooth Feature The Bluetooth technology allows short-range wireless communications between devices without requiring a cable connection. Data can be transmitted through walls, pockets and briefcases as long as two devices are within range. Turning On / O the Bluetooth Radio To turn on the Bluetooth radio:
Click
[Settings] [Devices] [Bluetooth]Slide the Bluetooth switch to the
[On] position. To turn o the Bluetooth radio:
You can turn o the Bluetooth radio the same way you turn it on. If you want to quickly turn o all wireless radio, simply switch on Airplane mode. Connecting to another Bluetooth Device 1. Make sure that the Bluetooth function is enabled (as described above). 2. 2.Make sure that the target Bluetooth device is turned on, discoverable and within close range. (See the documentation that came with the Bluetooth device.) 3. Click [Settings] [Devices] [Bluetooth]. 4. Select the device you want to connect from the search results. 5. Depending on the type of Bluetooth device that you want to connect to, you will need to enter the pertinent information. For detailed information on using the Bluetooth feature, see Windowss online Help. 16 Chapter 3 Managing Power Your Tablet operates either on external AC power or on internal battery power. This chapter tells you how you can eectively manage power. To maintain optimal battery performance, it is important that you use the battery in the proper way. 17 AC Adapter CAUTION The AC adapter is designed for use with your Tablet only. Connecting the AC adapter to another device can damage the adapter. The AC power cord supplied with your Tablet is for use in the country where you purchased your Tablet. If you plan to go overseas with the Tablet, consult your dealer for the appropriate power cord. When you disconnect the AC adapter, disconnect from the electrical outlet rst and then from the Tablet. A reverse procedure may damage the AC adapter or Tablet. When unplugging the connector, always hold the plug head. Never pull on the cord. The AC adapter serves as a converter from AC (Alternating Current) to DC (Direct Current) power because your Tablet runs on DC power, but an electrical outlet usually provides AC power. It also charges the battery pack when connected to AC power. The adapter operates on any voltage in the range of 100~240V AC. 18 Battery Pack The battery pack is the internal power source for the Tablet. It is rechargeable using the AC adapter. CAUTIONThe time to unplug the battery pack is limited to when the battery is not being charged. NOTECare and maintenance information for the battery is provided in the Battery Pack Guidelines section in Chapter 7. Charging the Battery Pack NOTEThe rechargeable temperature of the battery is between 0 and 50. To charge the battery pack, connect the AC adapter to the Tablet and an electrical outlet. The Battery Indicator ( ) on the Tablet glows red to indicate that charging is in progress.When the battery is fully charged, the Battery Indicator lights green. CAUTIONAfter the Tablet has been fully recharged, do not immediately disconnect and reconnect the AC adapter to charge it again. Doing so may damage the battery. 19 Checking the Battery Level NOTEAny battery level indication is an estimated result. The actual operating time can be dierent from the estimated time, depending on how you are using the Tablet. When the battery is fully charged, its power supply time depends on how you use the Tablet. If the software you use requires frequent use of peripheral devices, the power may run out soon. You can nd the battery icon on the Windows taskbar (lower-right corner). The icon shows the approximate battery level. If your model has more than one battery pack installed, the battery pack discharges in parallel. Battery Low Signals and Actions When the battery is low, please connect the adapter immediately, put the Tablet into hibernation, or turn o the Tablet's power. 20 Replacing the Battery Pack CAUTION There is danger of explosion if the battery is incorrectly replaced. Replace the battery only with the Tablet manufacturers optional battery packs. Discard used batteries according to the dealers instructions. Do not attempt to disassemble the battery pack. The battery pack will become hot under long-term operation. Do not touch the hot battery pack with bare hands. After removing the battery pack, place it in a ventilated place. NOTEWhen replacing the battery, be sure to turn o the device so that the device can save the work in progress. 1. Carefully place the Tablet upside down. 2. Open the two battery cover switches and remove the battery cover. 3. Push the battery door latch to the unlocked position ( ). 4. Remove the battery pack. 21 Power-Saving Tips Aside from enabling your Tablets power saving mode, you can do your part to maximize the batterys operating time by following these suggestions. Do not disable Power Management. Decrease the LCD brightness to the lowest comfortable level. Shorten the length of time before Windows turn o the display. When not using a connected device, disconnect it. Turn o the wireless radio if you are not using the wireless module (such as WLAN or Bluetooth). Turn o the Tablet when you are not using it. 22 Chapter 4 Expanding Your Tablet You can expand the capabilities of your Tablet by connecting other peripheral devices. When using a device, be sure to read the instructions accompanying the device together with the relevant section in this chapter. 23 Connecting Peripheral Devices Connecting a USB Device Your Tablet has one USB 3.0 ports for connecting USB devices, such as a digital camera, scanner, printer, modem, and mouse. Connecting a USB Type-C Device Your Tablet has a USB Type-C port. This port supports:
USB Type-C (or just USB-C) port DisplayPort USB Power Deliverypower transmission Be sure to use the correct specication USB-C power adapter with your Tablet model. Connecting a Monitor Your Tablet supports HDMI and DisplayPort connectors. Please connect the monitor to the corresponding interface according to the specications. Connecting an Audio Device Your Tablet is equipped with a composite audio port, which is 3.5mm in size, which can be connected to a compatible headset microphone. AFETY WARNING To prevent possible hearing damage, do not listen at high volume levels for long period. 24 Chapter 5 Using BIOS Setup BIOS Setup Utility is a program for conguring the BIOS (Basic Input / Output System) settings of the Tablet. BIOS is a layer of software, called rmware, that translates instructions from other layers of software into instructions that the Tablet hardware can understand. The BIOS settings are needed by your Tablet to identify the types of installed devices and establish special features. This chapter tells you how to use the BIOS Setup Utility. 25 When and How to Use You need to run BIOS Setup Utility when:
You see an error message on the screen requesting you to run BIOS Setup Utility. You want to restore the factory default BIOS settings. You want to modify some specic settings according to the hardware. You want to modify some specic settings to optimize the system performance. To run BIOS Setup Utility:
1. Click [Settings] [Update & security] [Recovery]. Under Advanced startup, click Restart now. In the boot options menu, click [Troubleshoot]
[Advanced options] [UEFI Firmware Settings]. Click Restart. 2. In general, you can use the external keyboard, use the arrow keys to move around and + / keys to change the setup values. Keyboard information can be found at the bottom of the screen. NOTE The actual setting items on your model may dier from those described in this chapter. The availability of some setting items depends on the Windows version your Tablet is running. 26 Menu Descriptions Main Menu The Main menu contains the various system settings. Build Date and TimeBIOS version dateRecord the Tablet bios version. Serial numberSNRecord Tablet factory code. 27 EC FM VersionRecord EC rmware information. System LanguageSet system language. System DateSets the system date. System TimeSets the system time. 28 Security Menu The Security menu contains the security settings, which safeguard your system against unauthorized use. Note You can set the user password only when the supervisor password has been set. If both the administrator and user passwords are set, you can enter any of them for starting up the system and/or entering BIOS Setup. However, the user password only allows you to view/change the settings of certain items. A password setting is applied right after it is conrmed. To cancel a password, leave the password empty by pressing the Enter key. Set Administrator / User PasswordSets the supervisor/user password. You can set the supervisor / user password to be required for starting up the system and / or entering BIOS Setup. Secure Boot Set up the safe boot function. This item can only be used after the supervisor password is set. (Secure Boot secure boot function can prevent unauthorized rmware, operating system, or UEFI driver from running during boot.) 29 Advanced Menu & Chipset Menu The setting options contained in the Advanced menu and the Chipset chip setting menu are for debugging by developers. Please do not change them at will. Boot Menu The Boot menu sets the sequence of the devices to be searched for the operating system. 30 Save & Exit Menu The Save & Exit menu displays ways of exiting BIOS Setup Utility. After nishing with your settings, you must save and exit so that the changes can take eect. Save Changes and ExitSaves the changes you have made and exits BIOS Setup Utility. Discard Changes and ExitExits BIOS Setup Utility without saving the changes you have made. Save Changes and ResetSaves the changes you have made and restart the device. Discard Changes and ResetRestart the Tablet without saving the changes you have made. Restore DefaultLoad the factory default values of all items. Save as User DefaultsSave user default settings. Restore User DefaultsLoad factory default values for all items. Saves ChangesSave the changes you have made. Discard ChangesAll items are restored to their original values. 31 Chapter 6 Care and Maintenance Taking good care of your Tablet will ensure a trouble-free operation and reduce the risk of damage to your Tablet. This chapter gives you guidelines covering areas such as protecting, storing, cleaning, and traveling. 32 Protecting the Tablet To safeguard the integrity of your Tablet data as well as the Tablet itself, you can protect the Tablet in several ways as described in this section. Using an Anti-Virus Strategy You can install a virus-detecting program to monitor potential viruses that could damage your les. 33 Taking Care of the Tablet Location Guidelines For optimal performance, use the Tablet where the recommended temperature is between 0 C and 40 C . (Actual operating temperature depends on product specications.) Avoid placing the Tablet in a location subject to high humidity, extreme temperatures, mechanical vibration, direct sunlight, or heavy dust. Using the Tablet in extreme environments for long periods can result in product deterioration and a shortened product life. Operating in an environment with metallic dust is not allowed. Place the Tablet on a at and steady surface. Do not stand the Tablet on its side or store it in an upside-down position. A strong impact by dropping or hitting may damage the Tablet. Do not cover or block any ventilation openings on the Tablet. For example, do not place the Tablet on a bed, sofa, rug, or other similar surface. Otherwise, overheating may occur that results in damage to the Tablet. As the Tablet can become very hot during operation, keep it away from objects that are vulnerable to heat. Keep the Tablet at least 13 cm (5 inches) away from electrical appliances that can generate a strong magnetic eld such as a TV, refrigerator, motor, or a large audio speaker. Avoid moving the Tablet abruptly from a cold to a warm place. A temperature dierence of more than 10 C (18 F) may cause condensation inside the unit, which may damage the storage media. 34 General Guidelines Do not place heavy objects on top of the Tablet when it is closed as this may damage the display. To avoid damaging the screen, do not touch it with any sharp object. LCD image sticking occurs when a xed pattern is displayed on the screen for a prolonged period of time. You can avoid the problem by limiting the amount of static content on the display. It is recommended that you use a screen saver or turn o the display when it is not in use. To maximize the life of the backlight in the display, allow the backlight to automatically turn o as a result of power management. Cleaning Guidelines Never clean the Tablet with its power on. Use a soft cloth moistened with water or a non-alkaline detergent to wipe the exterior of the Tablet. Gently wipe the display with a soft, lint-free cloth. If water or liquid is split onto the Tablet, wipe it dry and clean when possible. Though your Tablet is water-proof, do not leave the Tablet wet when you can dry it. If the Tablet gets wet where the temperature is 0C (32F) or below, freeze damage may occur. Make sure to dry the wet Tablet. 35 Battery Pack Guidelines The battery pack is a consumable product and the following conditions will shorten its life:
when frequently charging the battery pack. when using, charging, or storing in high temperature condition. To avoid hastening the deterioration of the battery pack thereby prolonging its useful life, minimize the number of times you charge it so as not to frequently increase its internal temperature. Charge the battery pack between 10 C ~ 30 C (50 F ~ 86 F) temperature range. A higher environment temperature will cause the battery packs temperature to rise. Avoid charging the battery pack inside a closed vehicle and in hot weather condi-
tion. Also, charging will not start if the battery pack is not within the allowed temperature range. It is recommended that you do not charge the battery pack more than once a day. It is recommended that you charge the battery pack with the Tablets power o. To maintain the battery packs operating eciency, store it in a cool dark place removed from the Tablet and with 30 % ~ 40 % charge remaining. Important guidelines when using the battery pack.When installing or removing the battery pack take note of the following:
avoid installing or removing the battery pack when the Tablet is in Sleep mode. Abruptly removing the battery pack may cause loss of data or the Tablet may become unstable. avoid touching the battery pack terminals or damage may occur, thereby causing improper operation to it or the Tablet. 36 The Tablets input voltage and surrounding temperature will directly aect the battery packs charge and discharge time:
charging time will be prolonged when the Tablet is turned on. To shorten the charging time, it is recommended that you place the Tablet in sleep or hibernation mode. a low temperature will prolong the charging time as well as hasten the discharge time. When using battery power in an extremely low temperature environment, you may experience shortened operating time and incorrect battery level reading. This phenomenon comes from the chemical characteristics of batteries. Do not leave the battery pack in storage for more than six months without recharging it. Touchscreen Guidelines se the nger or stylus on the display. Using a sharp or metallic object other than your nger or stylus may cause scratches and damage the display, thereby causing errors. Use a soft cloth to remove dirt on the display. The touchscreen surface has a special protective coating that prevents dirt from sticking to it. Not using a soft cloth may cause damage to the special protective coating on the touchscreen surface. Turn o the Tablet power when cleaning the display. Cleaning the display with the power on may cause improper operation. Do not use excessive force on the display. Avoid placing objects on top of the display as this may cause the glass to break thereby damaging the display. In low and high temperaturesthe touchscreen may have a slower response time or register the touch in the wrong location. It will go back to normal after returning to room temperature. 37 When Traveling Make sure that the battery pack is fully charged. Make sure that the Tablet is turned o. Make sure that all the connector covers are closed completely to ensure the waterproof integrity. Disconnect the AC adapter from the Tablet and take it with you. Use the AC adapter as the power source and as a battery-charger. Hand-carry the Tablet. Do not check it in as luggage. If you need to leave the Tablet in the car, put it in the trunk of the car to avoid exposing the Tablet to excessive heat. When going through airport security, it is recommended that you send the Tablet and ash disks through the X-ray machine (the device you set your bags on). Avoid the magnetic detector (the device you walk through) or the magnetic wand (the handheld device used by security personnel). If you plan to travel abroad with your Tablet, consult your dealer for the appropri-
ate AC power cord for use in your country of destination. 38 Chapter 7 Troubleshooting Tablet problems can be caused by hardware, software, or both. When you encounter any problem, it might be a typical problem that can easily be solved. This chapter tells you what actions to take when solving common Tablet problems. 39 Preliminary Checklist Here are helpful hints to follow before you take further actions when you encounter any problem:
Try to isolate which part of the Tablet is causing the problem. Make sure that you turn on all peripheral devices before turning on the Tablet. If an external device has a problem, make sure that the cable connections are correct and secure. Make sure that the conguration information is properly set in the BIOS Setup program. Make sure that all the device drivers are correctly installed. Make notes of your observations. Are there any messages on the screen? Do any indicators light? Do you hear any beeps? Detailed descriptions are useful to the service personnel when you need to consult one for assistance. If any problem persists after you follow the instructions in this chapter, contact an authorized dealer for help. 40 Solving Common Problems Battery Problems The battery does not chargeThe red indicator is not on. Make sure that the AC adapter is properly connected. Make sure that the battery is not too hot or cold. Allow time for the battery pack to return to room temperature. If the battery doesn't charge after it has been stored in very low temperatures, try disconnecting and reconnecting the AC adapter to solve the problem. Make sure that the battery pack is installed correctly. Make sure that the battery terminals are clean. The operating time of a fully charged battery becomes shorter. If you often partially recharge and discharge, the battery might not be charged to its full potential. Initialize the battery to solve the problem.(Fully charge in the shutdown state, discharge to 0%, and then fully charge the shutdown, cycle 2-3 times). The battery operating time indicated by the battery meter does not match the actual operating time. The actual operating time can be dierent from the estimated time, depending on how you are using the Tablet. If the actual operating time is much less than the estimated time, initialize the battery. 41 Bluetooth Problems I cannot connect to another Bluetooth-enabled device. Make sure that both devices have activated Bluetooth feature. Make sure that the distance between the two devices is within the limit and that there are no walls or other obstructions between the devices. Make sure that the other device is not in Hidden mode. Make sure that both devices are compatible. Display Problems Nothing appears on the screen. automatically turn o as a result of power management. Press any key to see if the screen comes back. The brightness level might be too low. Increase brightness. The screen output may be switched to an external device. Please switch the display via Windows [Control Panel]. The characters on the screen are dim. Adjust the brightness and / or contrast. Bad dots appear on the display at all times. A small number of missing, discolored, or bright dots on the screen are an intrinsic characteristic of TFT LCD technology. It is not regarded as a LCD defect. 42 Hardware Device Problems The Tablet does not recognize a newly installed device. Make sure if any device driver needs to be installed. (Refer to the documentation that came with the device.) The device may not be correctly congured in the BIOS Setup program. Run the BIOS Setup program to identify the new type. Check the cables or power cords for correct connections. For an external device that has its own power switch, make sure that the power is turned on. Power Management Problems The Tablet does not enter Sleep or Hibernation mode automatically. If you have a connection to another Tablet, the Tablet does not enter Sleep or Hibernation mode if the connection is actively in use. Make sure that the Sleep or Hibernation time-out is enabled. The Tablet does not enter Sleep or Hibernation mode immediately. If the Tablet is performing an operation, it normally waits for the operation to nish. The Tablet does not resume from Sleep or Hibernation mode. The Tablet automatically enters Sleep or Hibernation mode when the battery pack is empty. Do any one of the following:
Connect the AC adapter to the Tablet. Replace the empty battery pack with a fully charged one. 43 Software Problems An application program does not work correctly. Make sure that the software is correctly installed. If an error message appears on the screen, consult the software programs documentation for further information. If you are sure the operation has stop, reset the Tablet. Sound Problems No sound is produced. Make sure that the volume control is not set too low. Make sure that the Tablet is not in mute mode. Make sure that the Tablet is not in Sleep mode. If using an external speaker, make sure that the speaker is properly connected. Distorted sound is produced. Make sure that the volume control is not set too high or too low. In most cases, a high setting can cause the audio electronics to distort the sound. Startup Problems When you turn on the Tablet, it does not seem to respond. If you are using an external AC power, make sure that the AC adapter is correctly and securely connected. If so, make sure that the electrical outlet works properly. If you are using the battery power, make sure that the battery is not discharged. 44 WLAN Problems I cannot use the WLAN feature. Make sure that the WLAN feature is turned on. Transmission quality is poor. Your Tablet may be in an out-of-range situation. Move your Tablet closer to the Access Point or another WLAN device it is associated with. Check if there is high interference around the environment and solve the problem as described next. Radio interference exists. Move your Tablet away from the device causing the radio interference such as microwave oven and large metal objects. Plug your Tablet into an outlet on a dierent branch circuit from that used by the aecting device. Consult your dealer or an experienced radio technician for help. I cannot connect to another WLAN device. Make sure that the WLAN feature is turned on. Make sure that the SSID setting is the same for every WLAN device in the network. Your Tablet is not recognizing changes. Restart the Tablet. Make sure that the IP address or subnet mask setting is correct. I cannot access the network. Make sure that the network conguration is appropriate. Make sure that the user name or password is correct. You have moved out of range of the network. 45 Restart the Tablet When the Tablet crashes due to a problem, you may need to restart the Tablet. If you are sure that the Tablet has crashed and you cannot use the reboot function provided by the operating system, please reboot in one of the following ways:
Press Ctrl + Alt + Del on the keyboard to bring up the Ctrl-Alt-Del screen. This screen provides several operation options including "Restart". If the above method does not work, press and hold the power button for more than 5 seconds to force the Tablet to shut down. Then turn it on again. 46 Use warnings:
. With the wrong type of battery replacement will be expl osive danger, be sure to use the original battery. The company shall not take any responsibility for the lo ss or removal of the information in the tablet, which is cau sed by the operation, maintenance or other accidents of th e non-normal operation of the software and hardware. Please backup your important information at any time. Please do not disassemble the tablet; otherwise it will l ose the right to guarantee. Adapter description:
INPUT: 100240V~50/60Hz 1.6A max OUTPUT:12V DC 4A This product complies with the radio interference requirements of the European Community Product name: Rugged Tablet Product model: EM-I17J, EM-I18N, EM-T17X, EM-T17X RTX, EM-R18, EM-T11X, EM-I16J, EM-I16N, EM-I17N, EM-Q225MP, EM-Q185M, EM-Q17 Manufacturer/Applicant: Emdoor Information Co.,Ltd. Address: Emdoor Building, No.8 Guangke 1st Road, Pingshan District, Shenzhen, China Operation Mode BT BDR BT EDR Operation Frequency 2402~2480MHz Max. output Power 2.64dBm Operation Mode BLE-1M BLE-2M Operation Frequency 2402~2480MHz Max. output Power 6.89dBm Operation Mode 2.4G-WIFI Operation Frequency 2412~2472MHz Max. output Power 14.78dBm Operation Mode 5G:U-NII-1 Operation Frequency 5150-5250MHz Max. output Power 14.83dBm Operation Mode 5G:U-NII-3 Operation Frequency 5725-5850MHz Max. output Power 10.55dBm Operation Mode GPS,BeiDou,Galileo,Glonass Operation Frequency GPS L1-C/A, L1C: 1575.42MHz GPS L2C: 1227.60MHz GPS L5: 1176.45MHz Galileo E1: 1575.42MHz Galileo E5a: 1176.45MHz Galileo E5b: 1207.14MHz Galileo E6: 1278.75MHz Glonass G1: 1602.5625MHz Glonass G2: 1242.4375MHz BeiDou B1I: 1561.098MHz BeiDou B1C: 1561.098MHz Support Band FDD Band 1 Operation Frequency 1920-1980MHz Max. output Power 23.87dBm Support Band FDD Band 3 Operation Frequency 1710-1785MHz Max. output Power 23.96dBm Support Band FDD Band 7 Operation Frequency 2500-2570MHz Max. output Power 23.70dBm Support Band FDD Band 8 Operation Frequency 880-915MHz Max. output Power 24.20dBm Support Band FDD Band 20 Operation Frequency 832-862MHz Max. output Power 24.21dBm SIMPLIFIED EU DECLARATION OF CONFORMITY The simplified EU declaration of conformity referred to in Article 10(9) shall be provided as follows:
Hereby, Emdoor Information Co.,Ltd. declares that radio equipment type EM-I17J, EM-I18N, EM-T17X, EM-T17X RTX, EM-R18, EM-T11X, EM-I16J, EM-I16N, EM-I17N, EM-Q225MP, EM-Q185M, EM-Q17 is in compliance with Directive 2014/53/EU. This product can be used across EU member states. Operation of this device in the band 5150-5250MHz is restricted to indoor use only. BATTERY Warning CAUTION:RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS. Please use common USB Cable or original charger, Otherwise, It may result to danger. When you use a charger for charging, adapter shall be installed near the equipment and shall be easily accessible. Manufacturer of Power Adapter:
Shenzhen Wentong Electronic Co.,Ltd Parameters of Power adapter: Input:100-240V~50/60Hz,1.6A; Output:12.0V 4.0A,48W) FCC Warning This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Any Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment
. Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
-Reorient or relocate the receiving antenna.
-Increase the separation between the equipment and receiver.
-Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
-Consult the dealer or an experienced radio/TV technician for help. Specific Absorption Rate (SAR) information:
This product meets the government's requirements for exposure to radio waves. The guidelines are based on standards that were developed by independent scientific organizations through periodic and thorough evaluation of scientific studies. The standards include a substantial safety margin designed to assure the safety of all persons regardless of age or health. The SAR limit of USA (FCC) is 1.6 W/kg averaged over 1 gram of tissue. Model: EM-I17J (FCC ID:2BLU4-EM-I17J) has also been tested against this SAR limit.This device was tested for typical body operations 5mm from the body. To maintain compliance with FCC RF exposure requirements, use accessories that maintain a 5mm separation distance between the user's body. Body Operation This device was tested for typical body operations. To comply with RF exposure requirements, a minimum separation distance of 5mm must be maintained between the user's body , including the antenna. Third-party belt-clips, holsters, and similar accessories used by this device should not contain any metallic components. body accessories that do not meet these requirements may not comply with RF exposure requirements and should be avoided. Use only the supplied or an approved antenna.
