MANAGERS USERS GUIDE Introduction Manager User Manual ESP Systems is a wireless network that seamlessly and instantly connects the guest with the servers, and the servers with the host, bar, kitchen, and managers. This is the first Guest Customized Service System on the market. ESP will change the face of your service model. Servers will take fewer steps, guests will be happier and tell their friends, and managers will now have real time performance data on their service model. Never before have managers been able to know exactly when their service model is breaking down. Website: www.espsystems.net Support Center Number:
(877) 377- 7557 ESP Systems 1422 E. 4th Street Charlotte, NC 28202 ESP SYSTEM SUPPORT ESP System CONTACT:
Chris Simonsen chrissimonsen@espsystems.net Page2 Manager User Manual 4 4 4 5 5 7 8 9 10 11 14 Content Introduction to ESP ESP Contact Information ESP Equipment Support Center FAQs: Frequently Asked Questions Equipment Host Station Use and Maintenance ESP Hub Use and Maintenance ESP Watch Use and Maintenance ESP Hub Charging ESP Watch Charging ESP Kitchen/Bar Panel Use and Maintenance Alerts and ESPs Procedures and Responses Server/Host/Busser ESPs Manager Alerts Page3 INTRODUCTORY FAQS What is ESP?
Definition of ESP: Extra Sensory Perception. The 6th sense, the ability to read peoples minds. ESP is the first Guest Customized Service System. It streamlines the service model, through a series of Alerts that come. Training ESP - What is ESP E-Learning?
ESP has designed a series of courses to train you and your associates prior to you ever having ESP installed in your building. This way you can be prepared!
Here is how to access the ESP E-Learning Site. Log onto http://projects.getthinking.com Enter the user name: The user name is:
Enter the password: The password is:
This will bring you to a black screen with a small computer icon on it. On this screen, go to the taskbar across the top and click on Tools. Click on the pop up blocker and make sure the pop-up blocker is turned on (blocking the pop-ups) Then click on the computer icon and the program will run. This course has to be taken from a high speed internet location. Otherwise the program will not load!
For best retention the course should be taken prior early in the training. Page4 Component Populate a Floor Plan ESP HUBLITE(ESP-GEN2-04) Page5 ESP HUBLITE(ESP-GEN2-02) TIPS Page6 Place on center or front edge of table for ease of Shooting the Hub. MAINTENANCE Charge Daily for best battery life. Store extra Hubs in a charger as back up. CLEANING Wash frequently with soap and water. The hubs are waterproof. Be careful not to scratch the lenses. ESP Watch (ESP-GEN2-01) MAINTENANCE Charge Daily for best battery life. Page7 Store extra Hubs in a charger as back up. CLEANING Wash frequently with soap and water. The hubs are waterproof. Be careful not to scratch the lenses. Hub and Watch Chargers Page8 Page9 No maintenance is required Page10 ESP KITCHEN/BAR PANEL(ESP-GEN2-03) TIPS Every FOH employee needs to know how to use the Kitchen/Bar Panel. Use the Kitchen/Bar Link with EVERY table, to capture good data and build good habits. MAINTENANCE No on-going maintenance required. CLEANING Wipe with damp cloth Page11 ESP E-Learning:
Watch Icons Page12 Alerts:
All of the above alerts will appear on the Server, Busser, Host and some Managers watch. You now have two tools to assist you in identifying holes in your service model. Page13 FOH Managers can immediately re-position the team to address the situation. Hosts will be relied on to assist in reacting to these alerts. Its critical that all associates respond appropriately to the ESPs they receive. Coach the associates in real time to change their traffic and behavior patterns to be more appropriate to the needs. Page14 MANAGER ALERTS Page15 Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. Page16