We.R Family and Home Management Kit We.R Control Unit (M8000C) User Manual Essence Home & Family Ltd. www.essence-grp.com 2010 Essence Home & Family. Information contained within this document may change without notice, v0.3 Contents Welcome! ....................................................................................................................... 4 Radio frequency interference statement ..................................................................... 4 1 System Activation .................................................................................................. 6 2 Registration ............................................................................................................ 7 3 Installing We.R Application on your Mobile ......................................................... 7 4 We.R Applications Control Your System Remotely .......................................... 9 4.1 Web Application ................................................................................................ 9 4.2 Mobile Application ........................................................................................... 10 5 Managing Devices ................................................................................................ 11 5.1 Web Application .............................................................................................. 11 5.1.1 Adding a New Device ............................................................................... 11 5.1.2 Removing Existing Device ........................................................................ 13 5.1.3 Editing Existing Device Details ................................................................. 14 5.1.4 Device Status ........................................................................................... 14 5.2 Mobile Application ........................................................................................... 14 6 Mounting and Activating Devices ....................................................................... 15 6.1 Mounting Camera............................................................................................ 15 6.2 Mounting Motion Detector ............................................................................... 15 6.3 Mounting Window / Door Sensors ................................................................... 17 6.4 Mounting Indoor Siren ..................................................................................... 18 6.5 6.6 Activating the Key Fob .................................................................................... 18 Buttons and Indications ................................................................................... 19 7 Managing Users .................................................................................................... 21 7.1 Web Application .............................................................................................. 21 7.1.1 Adding a New User .................................................................................. 21 7.1.2 Removing Existing User ........................................................................... 22 7.1.3 Editing Existing User Details .................................................................... 22 7.2 Mobile Application ........................................................................................... 22 7.2.1 Adding a New User .................................................................................. 22 7.2.2 Removing Existing User ........................................................................... 23 8 Arming and Disarming the System ..................................................................... 24 8.1 Arm ................................................................................................................. 24 Page 2 of 30 8.2 Disarm ............................................................................................................ 25 9 Handling Alarms ................................................................................................... 26 9.1 Burglary Alarm ................................................................................................ 26 10 Watching Real-Time Videos ................................................................................. 27 10.1 Web Application .............................................................................................. 27 10.2 Mobile Application ........................................................................................... 27 11 History Reviewing Past Events ........................................................................ 28 11.1 Web Application .............................................................................................. 28 11.2 Mobile Application ........................................................................................... 29 12 Troubleshooting ................................................................................................... 30 Page 3 of 30 Welcome!
This manual will assist you in installing and using your new We.R Family and Home Management Kit. Soon, you will be able to use a web browser, mobile phone or key fob to monitor and secure your premises with state-of-the art motion detection, image capture and window/door sensors. Should you need more in depth information on features and services, please contact the We.R Family & Home Management Kit Support Desk at support@wer-
mic.com Our Recommendations In order to ensure proper installation and operation, please place the control unit at least 2 meters away from other Family and Home Management Kit components. Keep the system components away from wet, hot & humid environments. Temperature ranges:
o System with Lithium battery Storage Ambient Temperature range: -20C - 60C Operating Ambient Temperature range: -5C - 60C Radio frequency interference statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Page 4 of 30 Reorient or relocate the receiving antenna. Connect the equipment into an outlet on a circuit different from that to which the Increase the separation between the equipment and receiver. receiver is connected. Consult the dealer or an experienced radio/TV technician for help. Essence Home & Family is not responsible for any radio or communication interference caused by using other than specified or recommended cables and battery or by unauthorized changes or modifications to this equipment. Unauthorized changes or modification could void the users authority to operate the equipment. This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and 2. This device must accept any interference received, including interference that may cause undesired operation. Page 5 of 30 1 System Activation 1. Open back of control unit and write the 8-digit alpha-numeric serial number here for future reference :
2. Insert SIM card. 3. Plug the power cable into the control unit and into an electrical socket. (The light on the front of the control unit will glow orange.) 4. Insert the square battery, replace the cover on the back of the control unit and place the control unit on a flat surface. 5. Replace back cover, place on flat surface and wait for glowing light to turn from orange to green before moving to next step. (The green light indicates that the control unit is now activated. This can take approximately 5 minutes or less) Page 6 of 30 2 Registration 1. Open a PC-based web browser and go to www.wersystem.com. 2. If prompted, install the Microsoft "Silverlight" web application framework from http://silverlight.net. 3. Click on the "Register" button, then click "Go to first time registration page" Enter the 8-digit alpha-numeric serial number taken from the Control Unit during the System Activation section. 4. Enter your personal details: Name, Password, Email, Mobile Phone Number
(including country and area codes), PIN code (for mobile phone usage) and click
"Finish". 3 Installing We.R Application on your Mobile 1. Using a PC-based web browser, go to www.wersystem.com. 2. Click Register and then Get We.R mobile application via SMS. 3. Enter the designated mobile phone number (+, country code, area code) Page 7 of 30 4. Click Send Link. 5. On the mobile phone, click on the link received within the SMS message and follow the instructions on the phone to load the We.R mobile software. 6. If prompted where to install the application, select phone memory. Page 8 of 30 4 We.R Applications Control Your System Remotely 4.1 Web Application Log-in to the We.R system at www.wersystem.com to access the web-based user interface to operate the system. The system screens can be accessed through the Menu button, located on the left side of the display. Page 9 of 30 4.2 Mobile Application 1. Open the We.R Mobile application
. 2. If prompted to Allow application We.R Mobile to use network and send or receive data?, then click Yes. 3. Enter your 4-digit PIN Code (from step #6 of Registration section), then click Login. 4. If prompted to select an access point, then choose an Internet access point for the We.R Mobile application to use. (3G connection is recommended.) The system screens can be accessed through the Menu soft key. Page 10 of 30 5 Managing Devices The kit you have purchased contains devices that were already added to the kit in our factory, and so, they should not be added again to the system by you. The Adding a New Device section below refers to new devices that were purchased separately from the basic kit and the keyfob. 5.1 Web Application In the We.R System, go to the Menu and select Devices. 5.1.1 Adding a New Device 1. Click Add New Device and select the type of device that you wish to add. 2. Follow the instructions indicated on screen to add your device. Page 11 of 30 3. You can customize the following advanced properties for cameras, motion detectors and window/door magnets:
Part arm scenarios Detection behavior when armed Detection behavior when disarmed a. Part arm scenarios:
Use this feature to make your everyday use of the we.R system customized to your unique needs. Associate the device to a part arm scenario (day arm or night arm) by checking the relevant box. Once associated, the device will be armed every time this scenario is activated. Page 12 of 30 i. Day Arm this scenario is mostly used for child care and safety, allowing you to monitor and protect zones while at home. For example, monitor your medicine cabinet by simply associating the medicine cabinet door sensor with the day arm scenario and activate this scenario while at home. ii. Night Arm use this scenario to protect and monitor zones on nighttime while at home. For example, protect your front door, balcony and living room by associating the relevant door sensors and motion detectors with the night arm scenario and activate this scenario at night while at home. b. Detection behavior when armed:
i. Always trigger alarm ii. Allow delayed entry and exit the alarm will not be triggered in case of detection by the device during a predefined number of seconds. Delayed exit gives you time to leave through the entry/exit door without triggering the alarm. Delayed entry gives you time to disarm the system after you enter through the entry/exit door. iii. Allow walking through device when leaving an armed house, you can walk through this device during the delayed exit time without triggering the alarm. When entering an armed house through a delayed entry door, you can walk through this device during the delayed entry time. c. Detection behavior when disarmed:
i. Chime - monitor pre-designated areas while the security system is not armed. Detection of device in "CHIME" mode will produce a tone from the siren. 5.1.2 Removing Existing Device 1. Select the device in the devices list. 2. Click Remove Device Page 13 of 30 5.1.3 Editing Existing Device Details 1. Select the device on the device list. 2. In the Device properties window on the right, edit the relevant fields. 3. Click Save 5.1.4 Device Status The system informs you regarding the current status of each installed device. The status includes the following:
- Low battery. When this icon appears, replace the batteries in the device. This warning enables a further 2 months of operation approximately. We advise to change batteries immediately.
- Device was tampered.
- The connection between the device and the control unit was lost. This might happen if the device is out of wireless range of the control unit, or alternatively, the batteries have been removed. The device status is presented in the Dashboard and on the Device screen. 5.2 Mobile Application 1. From the main Status screen of the We.R Mobile application, click "Menu", then
"Devices". 2. Click on the type of device that you would like to add. Click New and the follow the instructions indicated on the phone to add your device to the We.R System. Page 14 of 30 6 Mounting and Activating Devices TIP: When mounting all devices, ensure to attach the device to a surface that is clean, dry, flat and smooth for optimal performance of the adhesive. 6.1 Mounting Camera 1. Please note that the Camera functions also as a Motion Detector. 2. Remove the mounting base & battery cover from the Camera and insert 3 AA batteries. For the next 10 minutes, the red light in the Camera may glow periodically as the device conducts a series of tests. 3. Replace the battery cover and mounting base onto the Camera. 4. Use the double-sided tape to mount the Camera (spherical lens pointed down) on a wall, about 220 cm above the floor and at least 10 cm below the ceiling. 5. Place the Camera in a suitable location that does not face into sunlight or other strong light sources. 6. For optimal surveillance, the Camera should be placed in a position where it will capture images from the main point of entry. 7. Do not install the Camera in a location that is directly opposite a window. 8. For detaching the device from the wall (in case of battery replacement or any other maintenance activity) push the white lock at the bottom of the device and slide the device down. 6.2 Mounting Motion Detector 1. Remove battery cover from the Motion Detector and insert 2 AA batteries. For the next 10 minutes, the red light in the Motion Detector may glow periodically as the device conducts a series of tests. 2. Replace the mounting base onto the Motion Detector. 3. Use the double-sided tape to mount the Motion Detector (spherical lens pointed down) on a wall, about 220 cm above the floor and at least 10 cm below the ceiling. Page 15 of 30 4. Place the Motion Detector in a suitable location that does not face into sunlight or other strong light sources. 5. For optimal surveillance, the Motion Detector should be placed in a position where it will detect movement inside the home. 6. Do not install the Motion Detector in a location that is directly opposite a window. 7. For detaching the device from the wall (in case of battery replacement or any other maintenance activity) push the white lock at the bottom of the device and slide the device down. Page 16 of 30 6.3 Mounting Window / Door Sensors 1. Each window / door sensor has 2 components: a Magnetic Detector and a smaller Magnet. Remove one Magnetic Detector from the box. 2. Open the Magnetic Detector, using a coin or a screw driver, insert one AA battery and then close the device. (Repeat these steps for additional Magnetic Detectors.) 3. Use double-sided tape to mount the Magnetic Detector on the frame side of a door or window opening. (See A in following diagram.) 4. Use double-sided tape to mount the Magnet on the surface of the door or window itself, opposite the Magnetic Detector. (See B in following diagram.) 5. Both devices have a "" mark on their fronts. Make sure that these "" marks are oriented toward each other and located at the same position and same height. 6. If required due to installation constraints, it is possible to mount the Magnetic Detector on the surface of the door or window itself, and the Magnet on the frame-side of a door or window opening. 7. A Green light indicates that the devices are coupled. A red light indicates that the devices are out of range. 8. Recommendations:
Ideal mounting locations are high up and/or difficult locations for intruders to reach. Page 17 of 30 9. For a quick test while magnet is fully installed:
Close the door / window a Green light will glow, indicating correct installation. Open the door/ window a red light will glow, indicating correct installation. 10. For detaching the Magnetic Detector from the surface of the door or window (in case of battery replacement or any other maintenance activity) insert a coin or a screw driver to hole, at the side of the device, and lift the Magnet cover up. 6.4 Mounting Indoor Siren 1. Remove the battery cover from the Indoor Siren and insert 4 AA batteries. (The siren will give an audio indication that it is operational). 2. Replace the battery cover on the Indoor Siren. 3. Use double-sided tape to mount the Indoor Siren on a wall in a suitable location that will allow the alarm to be heard and act as a deterrent to potential intruders. 4. For detaching the device from the wall (in case of battery replacement or any other maintenance activity) push the white lock at the bottom of the device and slide the device up. 6.5 Activating the Key Fob Page 18 of 30 To insert the batteries:
1. Using a small coin, rotate the battery cover turn counter-clockwise, until the two dots on the battery cover and the back of the device are adjacent to one another, and remove the cover. 2. On the battery, note the surface marked +, indicating positive polarity. 3. With the surface marked + facing up, insert the battery into the battery holder. 4. Replace the battery cover, and using a small coin, rotate the battery cover clockwise until the two dots on the battery cover are in their original positions. All LEDs flash twice to indicate that the battery is connected. 6.6 Buttons and Indications 1 3 2 4 5 Page 19 of 30 Table 1: Buttons and LEDs No. Description ARM button and LED DISARM button NIGHT-ARM button and LED DAY-ARM button and LED STATUS button 1 2 3 4 5 The table below summarizes the possible states of the LEDs. Table 2: LED States LED Status Status On Red short duration Description Short Press on Status Button Status indicated in Status LEDS Long Press on Status Button enables triggers for external devices If LED flashes after pressing one of the other buttons indication of low battery status. Disarm On System disarmed Red short duration Night-Arm On Red short duration Day Arm On Red short duration System partially armed according to night scenario System partially armed according to day scenario Full Arm On System Fully armed Red short duration All LEDs Red - Flashes 5 times Alarm in memory Page 20 of 30 7 Managing Users 7.1 Web Application In the We.R System, go to the Menu and select Users. 7.1.1 Adding a New User 1. Click Add New User. 2. In the New User properties window on the right, enter information for all fields:
Username must contain only alphanumeric characters Password a unique password, 6 characters or more Profile o Master Administrative privileges & full access to system functions o Standard Full access to system functions Page 21 of 30 Mobile# The users mobile phone (country code and number-digits only) PIN Code a unique 4-digit number to enter the We.R Mobile application Send System Messages Via For users of non-compatible phones, select SMS to receive SMS messages only. Email the email account of the new user 3. Click the add button. 7.1.2 Removing Existing User 3. Select the user in the users list. 4. Click Remove User. 7.1.3 Editing Existing User Details 4. Select the user in the users list. 5. In the New User properties window on the right, edit the relevant fields. 6. Click Save. 7.2 Mobile Application In the main Status screen of the We.R Mobile application, click "Menu", then "Users". 7.2.1 Adding a New User 1. Click "Menu" and select "New". 2. In the "New User" screen, enter the details of the new user:
Username must only contain alphanumeric characters Email the email account of the new user Password a unique password, 6 characters or more PIN a unique 4-digit number to enter the We.R Mobile application Phone No. The new users mobile phone (country code and number-
digits only) SMS user For users of a non-compatible phones, to receive SMS messages only. User Type:
Page 22 of 30 Master Administrative privileges & full access to system functions Standard Full access to system functions 3. Click "Add". 7.2.2 Removing Existing User 5. Select the user in the users list. 6. Click Remove User Page 23 of 30 8 Arming and Disarming the System 8.1 Arm 1. When the system is disarmed, you can arm it by pressing one of the Arm buttons:
a. Full Arm your system to protect all zones while away. This will arm all of the devices in your premises and alarm will be triggered by any detection. b. Day Arm your system while at home on daytime to protect and monitor hazardous zones. This scenario is mostly used for child care and safety, allowing you to monitor and protect zones like medicine cabinet, basement etc. c. Night Arm your system while at home on nighttime to protect your home from intrusion. This scenario can arm for example only your front door, back door and balcony. Web application Mobile application 2. Once the arming process is completed, the system status will be changed. Page 24 of 30 Force Arm When arming the system, one or more of the devices may be tampered or open (in case of monitored window/door). In this case you will be notified about these devices and the system will allow you to perform a force arm activate the arm anyway, while the tampered and open devices will be bypassed. 8.2 Disarm 1. When the system is armed, you can disarm it by pressing the Disarm button. Web application Mobile application 2. Once the disarming process is completed, the system status will be changed to Disarmed. Page 25 of 30 9 Handling Alarms 9.1 Burglary Alarm 1. Once your system is armed, a burglary alarm will be triggered in the following cases:
a. A monitored window/door was opened b. A motion was detected by the motion detector or the camera 2. Once the alarm is triggered, you will receive an Alarm notification on the web application (if you are logged in) and on your mobile phone through the We.R Mobile Application. 3. Upon receipt of an Alarm notification, you have the following options:
a. Watch Video View images from the cameras installed in your home b. Detection Video view images recorded automatically by the camera that detected intrusion c. Stop Siren Alarm continues, but the siren is silenced d. Disarm Stop the alarm and disarm the system Web application Mobile application Page 26 of 30 10 Watching Real-Time Videos 10.1 Web Application 1. On the main Dashboard screen, in the center Camera/s section, select your Camera and push the Play button. 2. A 45 second video clip will run on your display. 10.2 Mobile Application 1. On the main Status screen of the We.R Mobile application, click "Menu", then
"Watch Video". 2. A 45 second video clip will run on your display. Page 27 of 30 11 History Reviewing Past Events Review historical events of all types (security, safety, comfort) Get additional event information by selecting from the events list and reviewing the data in the Event properties window on the right. Watch recorded videos by selecting relevant event and playing video in the Event properties window on the right. 11.1 Web Application In the We.R System, go to the Menu and select Events. Page 28 of 30 11.2 Mobile Application On the main Status screen of the We.R Mobile application, click "Menu", then "History". Page 29 of 30 12 Troubleshooting 1. Trouble Activating a Device - If you have trouble activating a device within the system, please ensure that the device is at least 2 meters away from the control unit. If that does not help, then please perform these steps to restart the system:
a. Log-out of the We.R application running on a web browser and/or mobile handset. b. Unplug the Control Unit from its electrical source. c. Open back of control unit and remove the battery. d. Replace the battery and the battery cover and place the control unit on a flat surface. e. Plug the power cable back into the control unit. Ensure that the other end of the power cable is plugged into an electrical socket. f. Please wait for the light on the front of the control unit to glow green before moving to the next step. (A green light indicates that the control unit has completed the activation procedure, which can typically take about 2 minutes.) g. Log-in to the We.R System and try again to activate the device. h. If the light on the front of the control panel is still not Green, place the control panel in a different room, to improve the Cellular network coverage. 2. If you have trouble adding one of the devices to the system, it might be due to temporary radio interferences. Please repeat this step once again. For Additional Assistance Should you need more in depth information on features and services, please contact the We.R Family & Home Management Kit Support Desk at support@wer-
mic.com. Page 30 of 30