Care@Home Control Panel Next Generation User Guide ESUGSC077 Version 1.2 May 2018 Table of Contents 2. Table of Contents 1. Overview ........................................................................................................................................... 3 Communications with the Monitoring Station ...................................................................... 5 1.1. Installing the CP ................................................................................................................................6 Determining the Best Location for the CP .............................................................................6 2.1. 2.2. Necessary Items ....................................................................................................................6 2.3. Setting Up the CP .................................................................................................................. 7 2.4. Wall Mounting the CP ........................................................................................................... 11 2.5. Configuring the CP Parameters ........................................................................................... 12 3. Operating the CP ............................................................................................................................. 13 3.1. Monitoring a Resident PRO and Family ............................................................................. 13 3.2. Monitoring a Resident - PERS ............................................................................................... 13 Activity Timer ......................................................................................................... 13 3.2.1 3.2.2 Inactivity Timer ....................................................................................................... 13 Emergency Alarms .............................................................................................................. 14 Safety Alarms ....................................................................................................................... 14 Speakerphone ...................................................................................................................... 15 Emergency Conversation Flow with the CP.......................................................................... 15 3.6.1 Half-Duplex Conversation Flow ............................................................................. 16 3.7. Making a Remote Call-In ..................................................................................................... 18 CP LEDs ............................................................................................................................... 18 3.8. 4. Removing Peripherals -PERS Only ...................................................................................................20 5. Maintaining the CP .......................................................................................................................... 21 Testing the CP ..................................................................................................................... 21 5.1. Software Updates ................................................................................................................ 22 5.2. Communications Maintenance ........................................................................................... 22 5.3. 5.4. Replacing the Backup Battery ............................................................................................. 22 Specifications .................................................................................................................................. 23 3.3. 3.4. 3.5. 3.6. 6. 2 Care@Home Control Panel Next Generation User Guide Overview 1. Overview The Care@Home Control Panel (CP) is a connected, emergency-response control device, used for personal emergency applications. The CP is designed to monitor people living at home or in an assisted-living facility. The CP interfaces with the Care@Home sensor devices, collects information about the residents daily activities, and transmits the information to the monitoring station. Figure 1: The Care@Home Control Panel The CP includes a high-volume speaker, and a sensitive microphone. The EMERGENCY CALL and RESET buttons on the CP, include molded and raised braille characters, for ease of recognition by visually impaired residents. Care@Home Control Panel Next Generation User Guide 3 Overview Power adapter LAN port Backup battery Test mode pinhole Mini-USB for service personnel SIM card Power switch Figure 2: The Back of the CP The CP has a rechargeable battery as a backup power source. The CP has an ON/OFF switch, allowing the CP to be turned OFF for storage, or while the resident is away for long periods of time. 4 Care@Home Control Panel Next Generation User Guide Overview 1.1. Communications with the Monitoring Station The CP communicates with the monitoring station using a cellular network or a standard telephone network Public Switched Telephone Network (PSTN) landline or Ethernet, according to the CP version. Cellular and Ethernet communication are supported by Pro, Family, and PERS. PSTN communication is supported by PERS. If there is a communications failure, the CP saves messages and sends them when communications are restored. Care@Home Control Panel Next Generation User Guide 5 Installing the CP 2. Installing the CP Installing the CP includes the following:
Determining the best location for the CP Setting up the CP Wall Mounting the CP Configuring the CP parameters 2.1. Determining the Best Location for the CP Survey the premises to determine the best location for the CP It is recommended that you install the CP installation in either the living room or the master bedroom, in a location which is:
Central within the premises Provided with sufficient cellular reception For a PSTN model, near a telephone jack For a LAN model, near a LAN connection Convenient for the resident to access, yet not where the CP would attract attention from unauthorized users Where the CP speakerphone can be heard throughout the premises Away from concrete walls to eliminate radio frequency (RF) interference Away from metal obstructions At least 2 m (6 ft.) from the peripheral devices 2.2. Necessary Items Ensure you have the following:
Cellular Model PSTN Model LAN Model Rechargeable backup Rechargeable backup Rechargeable backup battery battery battery Power adapter SIM card from the cellular service provider Power adapter PSTN telephone jack dedicated to the CP Power adapter LAN port dedicated to the CP LAN cable 6 Care@Home Control Panel Next Generation User Guide Installing the CP PSTN telephone cable for the CP 2.3. Setting Up the CP To set up the CP:
1. Ensure the power switch is in the OFF position. 2. Push the ribbed tab at the bottom of the back cover, and lift the cover off. Figure 3: Removal of the Back Cover 3. For the cellular model, insert the SIM card, with its contacts facing downward. Figure 4: Insertion of the SIM Card Care@Home Control Panel Next Generation User Guide 7 4. For European product versions only, attach the adhesive pad included in the kit, to the backup battery, such that the pad is on the side closest to the contacts. Make sure to leave space between the pad and the edge of the battery. Installing the CP Leave space between the pad and the edge of the battery Figure 5: Space Between the Pad and the Battery Edge 5. Insert the backup battery over the battery pull strip, such that:
The printed side of the battery is facing upward The battery contacts are pointing towards the CP contacts Ensure that the end of the battery pull strip is showing, and that the strip itself is not blocking the contacts. Figure 6: Inserting Backup Battery 8 Care@Home Control Panel Next Generation User Guide Installing the CP Figure 7: Inserting European Backup Battery Caution: A new battery can cause damage if it is incorrectly installed. 6. Plug-in the power adapter connector into the CP power socket, securing the cable under the tab. Secure the cable under the tab Figure 8: Connecting the Power Adapters Cable 7. Connect the cable to power. Caution: Do not connect to a receptacle controlled by a switch. Care@Home Control Panel Next Generation User Guide 9 For USA product versions only, you should secure the power adapter cube. Installing the CP Figure 9: Securing the Power Adapter Cube NOTE: Install in accordance with the requirements of: The National Electrical Code, NFPA 70 8. For LAN models, plug the 90 LAN connector into the CPs LAN port, securing the cable under the tab. Plug the other end of the LAN cable into your locations nearest LAN port. Tab LAN Port Figure 10: LAN Port and Tab 10 Care@Home Control Panel Next Generation User Guide Installing the CP 9. Replace the back cover. Figure 11: Replace the CP Back Cover 10. For the PSTN model, connect the CP to the landline. Two PSTN phone sockets (RJ-11) are provided on the back of the CP PSTN model:
Figure 12: The PSTN Phone Sockets i. Connect the phone cable between the LINE IN socket and the home phone jack. The telephone cable used should be at least of 26 AWG. ii. Optionally, you can connect a telephone to the TO PHONE socket, using the cable included in the Care@Home PERS kit. 11. Move the power switch to ON. The CP switches to Stand By mode. In this mode:
The Power LED is green. The Communication LED is red. In some cases, such as when the CP is pre-configured, the ring around the EMERGENCY CALL button is blue. 2.4. Wall Mounting the CP The CP can be placed on a tabletop or mounted on a wall with screws. Care@Home Control Panel Next Generation User Guide 11 Installing the CP To mount the CP on a wall:
1. Prepare the following equipment:
A drill with a standard bit Two 3 X 35 DIN 7982 C screws and wall anchors:
A standard Philips screwdriver 2. Choose a flat, smooth, non-concrete wall. 3. Determine the height at which you want to mount the CP. This is usually the eye level of the resident when seated. 4. At the desired height, drill two holes 7.5 cm (2.95 inches) away from each other horizontally. Ensure that they are level. 5. Screw the screws into the holes, leaving a space of a few millimeters between the wall and the screw heads. 6. Remove the back cover of the CP. 7. Align the screw mount holes on the back cover of the CP over the screw heads. 8. Slide the back cover down gently until the screws lock in place. 9. Reattach the CP to the back cover. 2.5. Configuring the CP Parameters CP parameters are pre-configured to manage and control the CP and the peripherals associated with the CP. If required, use the Care@Home CMS application to adjust the configuration for the requirements of the resident and the residents family. Refer to the CMS documentation for the version of Care@Home installed in the residents premises:
PERS: ESUG05071 Care@Home PERS CMS User Guide Pro or Family: ESUG05074 Care@Home CMS Reference NOTE: To receive power fail notification, the CMS Mains Failure CP parameter must be enabled. 12 Care@Home Control Panel Next Generation User Guide Operating the CP 3. Operating the CP The CP is the core of Care@Home, communicating with the various peripherals to monitor a resident's activity, triggering emergency and safety alarms, acting as a speakerphone, and enabling emergency conversations and remote call-in. In addition, the LEDs on the CP light up to display helpful information. 3.1. Monitoring a Resident PRO and Family The PRO and Family solutions allow the monitoring of a resident's activities with a variety of detailed reports based on an analysis of the information collected by the peripherals. For information, refer to ESUG05050 Care@Home Caregiver User Guide. 3.2. Monitoring a Resident - PERS The PERS solution allows the monitoring of residents with the following features:
Activity Timer Inactivity Timer 3.2.1 Activity Timer The activity timer feature is configured with the CMS application, creating time slots during which resident activity is checked by asking the resident to press the RESET button. When the activity timer is enabled, the Activity LED is a steady blue Fifteen minutes before the end of the session, the CP reminds the resident to press the RESET button, and the Activity LED is a blinking blue If no activity is confirmed during the session, the CP sounds an announcement that the activity timer has expired and an activity event is reported to the monitoring station. 3.2.2 Inactivity Timer The inactivity timer feature is configured with the CMS application, creating time slots during which resident activity is checked using the sensors on the premises. The CP provides no visual or audible indications to the resident of an inactivity timer operation. The CP communicates with the monitoring station when no activity is detected. Care@Home Control Panel Next Generation User Guide 13 Operating the CP 3.3. Emergency Alarms Emergency alarms are triggered by pressing the EMERGENCY button on the CP. In addition, an emergency alarm can be triggered by the following devices:
Device Description Emergency Pendant Advanced (ES700EPA) Emergency Pendant (ES700EP) Emergency Pendant Plus (ES7000EPP) Emergency Pendant Advanced - BC (ES7000EPA BC) Voice Panic Detector (ES700VPD) An emergency panic button with fall detection capability, worn by the resident. Alarm triggered by pressing the panic button, or when a fall is detected. An emergency panic button, carried or worn by the resident. Alarm triggered by pressing the panic button. Stationary emergency panic button with active voice detection. Alarm triggered by pressing the panic button, pulling out the cord, or calling out the trigger phrase. In response to an emergency alarm, the CP communicates with the monitoring station. 3.4. Safety Alarms Environmental situations, detected by the peripherals, can trigger the CP to sound the following alarms:
Water leakage triggered by a flood detector Extreme temperature triggered by any of the peripheral devices Fire triggered by a smoke detector The ES700SK2 smoke detector features an internal siren which sounds in addition to the CP alarm if smoke is detected. 14 Care@Home Control Panel Next Generation User Guide Operating the CP NOTE: For compliance with the UL 985 and ULC-S545 standards, the ES700SK2 smoke detector must be part of Care@Home. 3.5. Speakerphone The CP can be configured to function as a speakerphone only for incoming calls. The speakerphone does not function if the CP is running on a backup battery. The speakerphone feature can be disabled by the monitoring station. When the CP rings, the resident can:
Press the EMERGENCY button to initiate a full-duplex conversation End the call by pressing the EMERGENCY button again NOTE: The Care@Home Voice Panic Detector (VPD) has a voice extender capability which also allows the call center of the monitoring station or caregiver to communicate with the resident. Refer to ESUGSC018 Care@Home VPD User Guide. 3.6. Emergency Conversation Flow with the CP The CP supports the following types of conversation flow:
Half-Duplex: only one party can speak at a time. In this mode, DTMF control is supported. Refer to 3.6.1 Half-Duplex Conversation Flow on page 16. Full-Duplex: both parties can hear and speak at the same time. The call center operator can use telephone keypad numbers 1 or 3 (or as otherwise configured) to switch to half-duplex. NOTE: To configure the keypad assignments, or the Conversation Mode parameter, refer to the Care@Home CMS documentation for the version of the Care@Home system installed on the residents premises. Care@Home Control Panel Next Generation User Guide 15 Operating the CP 3.6.1 Half-Duplex Conversation Flow When a resident presses the EMERGENCY button on their CP, the CP connects to the call center of the monitoring station. A call center operator responds by managing the half-duplex conversation flow with the CP, using the telephone keypad. The conversation flow begins with the operator speaking to the resident. The following table describes the half-duplex conversation flow triggered when the call center operator presses the telephone keypad. Table 1: Half-Duplex Conversation Flow Keypad Number Action CP Action 1 The operator speaks to the resident Disables the CP microphone and enables the CP speaker. The Power LED is green (On) The other LEDs are off 3 The operator listens to the resident. Enables the CP microphone and disables the CP speaker. The Power LED is green (On) The Communication and RESET LEDs are orange The Trouble LED is red The Activity Timer ring is blue (On) 2 Increases the speaker volume. Increases the speaker volume one level. There are five volume levels. 16 Care@Home Control Panel Next Generation User Guide Operating the CP Keypad Number Action CP Action 0 9 Lowers the speaker volume. Lowers the speaker volume one level. There are five volume levels. Disconnects the operators call to the residents CP. Disconnects call. The following table shows the additional default DTMF codes which apply if Care@Home has a VPD with voice extender capability. Refer to ESUGSC018 Care@Home VPD User Guide. Table 2: Half-Duplex Conversation Flow with VPD Voice Extender Capability Keypad Number Action Transfers the call to the next device in the loop of VPD and CP devices. CP Action CP announces:
When talking to CP: "Now talking to Control Panel"
When using VPD and device location is known: "Now talking to <location>"
When using VPD and device location is unknown: "Now talking to VPD <device ID>"
6 5 Transfers a call that had previously been to a VPD to the CP. CP announces:
"Now talking to Control Panel"
NOTE: DTMF keypad assignments can be configured in the CMS application. Refer to the Care@Home CMS documentation for the version of Care@Home installed on the residents premises. Care@Home Control Panel Next Generation User Guide 17 Operating the CP 3.7. Making a Remote Call-In The Remote Call-In feature is configured with the CMS application and enables the operator or the caregiver to call into the residents home via the CP, without the CP sounding or otherwise alerting the resident. The operator or the caregiver can use the Remote Call-In feature to try and verify a residents status when, for example, no activity is detected in the residents home, or there is some concern about the resident. The emergency conversation flow is always half-duplex. Refer to 3.6.1 Half-Duplex Conversation Flow on page 16. Refer to the Care@Home CMS documentation for the version of Care@Home installed on the residents premises. To make a remote call-in:
1. Call the residents CP, using either the CP landline or the CP cell phone number. Wait for the configured number of rings. The CP answers automatically. 2. Press * and enter the four-digit DTMF code. NOTE: The default DTMF code is 1234. It is recommended to check if the code has been changed. 3. Manage the half-duplex conversation. Refer to 3.6.1 Half-Duplex Conversation Flow on page 16. 3.8. CP LEDs The LEDs on the CP display important information about the CP operation. Table 3: CP LEDs Display Description ON AC power connected Blinking Battery operation OFF No power or in sleep mode Green Care@Home Control Panel Next Generation User Guide LED Power 18 Operating the CP LED Display Description Communication RESET Trouble Activity Timer EMERGENCY CALL Green Red Orange Orange Red Blue ring Red ON Communication available Blinking Active transmission ON Communications failure:
Cellular version: no SIM card, loss of cellular network, or GSM connectivity test failed Ethernet version: Ethernet unavailable PSTN version: PSTN line unavailable Blinking Blocked transmission ON An active voice window following an emergency call ON GSM connectivity test is running ON (for three seconds) Button pressed ON and CP beeps CP or peripheral malfunction, or lost communications with the monitoring station Blinking and CP beeps Peripheral supervision lost or low battery power NOTE: To stop the beeps, press RESET ON Activity timer is on OFF Activity timer is off Blinking Activity timer expires in less than 15 minutes ON Message acknowledged Blinking Alert in progress Care@Home Control Panel Next Generation User Guide 19 Removing Peripherals -PERS Only 4. Removing Peripherals -PERS Only When a peripheral paired with the CP, such as an EP, is lost, the monitoring station continues to receive messages from the CP about the peripheral until the peripheral is removed from the CP. In such a case, it is recommended to remove the peripherals from the CP. NOTE: All peripherals are removed. Therefore, you must again pair all the peripherals with the CP. To remove the peripherals from the CP:
1. Press the PAIRING button, and hold for five seconds. 2. Press the RESET button, and hold for five seconds. A vocal message from the CP instructs you to press the PAIRING button to remove all peripherals. 3. Press the PAIRING button. A vocal message from the CP confirms that all devices were removed from the CP. 20 Care@Home Control Panel Next Generation User Guide Maintaining the CP 5. Maintaining the CP CP maintenance includes:
Testing the CP Software updates Communications maintenance Backup battery replacement 5.1. Testing the CP Test the CP at least once a week. To test the CP:
1. Turn the power switch OFF. 2. Wait 20 seconds. 3. Turn the power switch ON. 4. Wait 20 seconds and check that:
The Power LED is green. The Communication LED is red. If both LEDs do not display properly, contact your service provider. 5. Turn the power switch OFF. 6. Wait 20 seconds. 7. Remove the back cover. 8. Unplug the power adapter connector from the CP power socket. 9. Turn the power switch ON. 10. Wait 20 seconds and check that:
The Power LED is green. The Communication LED is red. If both LEDs do not display properly, contact your service provider. 11. Plug-in the power adapter connector into the CP power socket. 12. Replace the back cover. Care@Home Control Panel Next Generation User Guide 21 Maintaining the CP 5.2. Software Updates When there are CP software updates, you must install the updates to your Care@Home. See the section on the Remote Boot feature in the Care@Home CMS documentation for the version of Care@Home installed on the residents premises. 5.3. Communications Maintenance If the CP uses cellular communications and the quality of the connection becomes unreliable, consult the cellular service provider to replace your SIM card or repair the connection. If the CP uses Ethernet communications and the quality of the Ethernet connection becomes unreliable contact your network service provider. If the CP uses landline (PSTN) communications and the quality of the landline becomes unreliable, consult the landline service provider. 5.4. Replacing the Backup Battery The backup battery recharges automatically when installed in the CP and the CP is connected to AC power. The battery can continue to be recharged for up to three years. When the CP reports Low Battery for the CP, the battery is not recharging. Replace the CP battery. Caution: A new battery can cause damage if it is incorrectly installed. Be careful to replace the battery only with the same or equivalent type recommended by the manufacturer. Discard used batteries responsibly. 22 Care@Home Control Panel Next Generation User Guide Specifications 6. Specifications The following table lists the CP technical specifications. Table 4: Technical Specifications Item Part Number Data ES7502HC Weight 1.23 lb. (0.56 kg), including adapter and battery Dimensions (H x W x D) 152 x 152 x 71 mm - 6 x 6 x 2.8 in. Main Power 100-240 VAC, 50/60 Hz, 500 mA Backup Battery One Li-Po, 3.7 V, 1400 mAh (North America) or one 2800 mAh
(Europe) 24-hour backup Rechargeable with three-year battery life Reporting Modes Cellular model:
SIA IP DC 09 SCAIP Voice Signaling Debug Printing Ethernet model:
SIA IP DC 09 SCAIP Voice Signaling Debug Printing PSTN model:
SIA Contact ID CPC Care@Home Control Panel Next Generation User Guide 23 Specifications Item Frequency Data Voice Signaling Debug Printing 4x2 BS 8521:2009 FSK modulation:
869.225 MHz, 868.3 MHz (Europe and China) 916.5 MHz (North America and Australia) 800 MHz (Israel) Communication Channels Three different models: PSTN, cellular or Ethernet Color White and gray Backup Battery One Li-Po, 3.7 V, 1400 mAh (North America) or one 2800 mAh
(Europe) 24-hour backup Rechargeable with three-year battery life Peripheral Devices Up to 64 peripheral devices can be assigned. Operating temperature 32F to 120F (0C to 49C) 24 Care@Home Control Panel Next Generation User Guide Specifications Item Data Compliance CE, FCC, IC, UL, cUL EN 60950-1 EN 301 489-1 & EN 301 489-3 EN 300 220-1 & EN 300 220-2; Receiver sensitivity: -108 dBm EN 50130-4 EN 50130-5 Environmental Class I EN 50134-2, EN 50134-3, and 50134-5 EN 50136-2:2013 Category C (D3,M3,T1,A1,S0,I0) Operation Mode-Pass-Through PSTN model:
ANSI/TIA-968-B - Terminal equipment standard Cellular model: AT&T and PTCRB compliance EN910-EUR Compliant with Global Connection (GCF) requirements, as well as the Global System for mobile communications standard EN 301 511. NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. Changes or modifications to this equipment not expressly approved by the party responsible for compliance (Essence Security International Ltd.) could void the users authority to operate the equipment. Care@Home Control Panel Next Generation User Guide 25 Specifications WARNING! To comply with FCC RF exposure compliance requirements, the device should be located at a distance of at least 20 cm from all persons during normal operation. The antennas used for this product must not be co-located or operated in conjunction with any other antenna or transmitter. This device complies with FCC Rules Part 15. Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and 2. This device must accept any interference received, including interference that may cause undesired operation 26 Care@Home Control Panel Next Generation User Guide Legal Notice Legal Notice Usage of this document, and all information (including product information) provided within, are subject to the following terms and conditions, and all applicable laws. If you do not agree with these terms, please do not access or use the remainder of this document. This document contains highly confidential information, which is proprietary to Essence SmartCare Ltd. and/or its affiliates (hereafter, "Essence"). No part of this document's contents may be used, copied, disclosed or conveyed to any third party in any manner whatsoever without prior written permission from Essence. The information included in this document is intended for your knowledge and for negotiation purposes only. Essence makes no implicit representations or warranties with respect to such information. The information included in this document is subject to change without notice. Any decision to rely on the information contained herein shall be at your sole responsibility, and Essence will not accept any liability for your decision to use any information or for any damages resulting therefrom. Certain laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you. By using the information contained herein, you agree that the laws of the State of Israel, without regard to principles of conflict of laws, will govern any dispute of any sort that might arise between you and Essence regarding the information contained herein, and any such dispute shall be settled exclusively in the competent courts of Tel Aviv-Jaffa, Israel. All registered or unregistered trademarks, product names, logos and other service marks mentioned within this document are the property of Essence, or their respective owners. Nothing contained herein shall be construed as conferring by implication, estoppels, or otherwise any license or right, either express or implied, under any patent or trademark of Essence or any third party. No use of any trademark may be made without the prior written authorization of Essence. This document and all of its contents are protected intellectual property of Essence. Any copying, reprinting, reuse, reproduction, adaptation, distribution or translation without the prior written permission of Essence is prohibited. Please check your End User License Agreement (EULA) for terms and conditions. 2018 All rights reserved to Essence SmartCare Ltd. For more information, please contact:
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+972-9-7729962 Care@Home Control Panel Next Generation User Guide 27