BUMPGUARD PROTECTIVE CASE The BumpGuard protective case provides additional durability to help prevent damage if the EyeOn is dropped. The case surrounds all four sides of the EyeOn device. BumpGuard Specifications Materials Environmental Plastic: LEXAN COPOLYMER EXL1414 Thermoplastic Polyurethane (TPU): Estane S385A Humidity: 10% to 90%
Storage Temperature: -4 to 140(20 to 60) INSTALLATION The BumpGuard is fitted to the EyeOn Go as one piece. To install, stretch the edges over each corner of the device. Adjust as necessary to ensure a snug fit on all four corners. NOTE The PowerGrip will only charge after your device is fully charged. When not connected to the power adapter, it will discharge before drawing power from your device. NOTE The PowerGrip and BumpGuard are sold separately or are pre-installed with the EyeOn Go package. Please contact your sales representative for details. eyetechds.com 13 ADJUSTING SETTINGS The Quick Menu can be accessed by swiping down from the top edge of the screen, towards the center. The Quick Menu offers the most used settings for the EyeOn Go. Some settings can be accessed in a different way by long pressing on its icon (hold your finger on the icon for 1 second, then release). Further setings can be accessed by swiping down on the Quick Menu again. CONNECTING TO A WIRELESS NETWORK (Wi-Fi) Connect the EyeOn to the internet to access any online features. 1. Long Press on the Wireless settings menu. A list of wireless networks in your area will appear. 2. Select your wireless network from the list and select Connect. 3. Enter the password for the Wi-Fi network and select Next. CONNECTING A BLUETOOTH DEVICE Connect the EyeOn to the internet to access any online features. 1. Long Press on the Bluetooth settings menu. A list of Bluetooth devices in your area will appear. 2. Ensure that your Bluetooth device is discoverable. 3. Select Add New Device. 4. Select your device from the list. TIP If youre unable to connect to your wireless network, or do not know your wireless password, check with your service provider or the person who set up your network. TIP A Bluetooth device can usually be made discoverable by entering its Bluetooth Settings menu or by entering a specific button combination. Check your devices user eyetechds.com 15 SUPPORT EYEON SUCCESS COACH PROGRAM We know each customer has very different needs from their AAC technology, so upon receipt of your EyeOn device, we will work with you to schedule your first success coach session. We provide live, personalized, one-on-one coaching and support. Our Success Coach program is here to ensure your experience with EyeOn meets or exceeds your expectations. We have designed this program to support your unique goals, so you can utilize EyeOn as a seamless extension of Success coaches will assist you with:
Training in vocabulary programs available in EyeTech products. Device/Software Customization yourself. Activity planning Caregiver Support Technical Support Planning, designing, and building out the system All while helping to deal with any unexpected challenges along the way. support@eyetechds.com 1 (888) 539-3832 Ext 2 16 eyetechds.com MANUFACTURER LIMITED WARRANTY EyeTech Digital Systems, Inc. products come standard with a twenty-four (24) month manufacturers limited warranty from the date of product shipment. We offer expanded coverage options, outlined below, available at the time of device purchase. We commit that our products will remain free of defect in material and workmanship while they are covered under this warranty period. If you discover a defect, EyeTech will, at its option, repair or replace your device with a new or refurbished unit of the same or similar model. Please review the EyeOn warranty coverage options below to choose the one that best meets your needs. Standard Premium Premium+
2 Years 2 Years 4 Years Warranty Term *
Success Coach Support Coverage against mechanical failure or defect One-way shipping costs covered Accidental damage coverage Shipping cost coverage for device repairs Device replacement ships in advance with warranty repair
* Warranty term begins on date of device shipment.
** Accidental damage coverage for up to 2 incidents throughout the warranty term
eyetechds.com 17 WARRANTY FREQUENTLY ASKED QUESTIONS What does the manufacturers limited warranty cover?
This limited warranty covers defects in materials and workmanship in your EyeTech products, including EyeTech peripheral products (BumpGuard, PowerGrip, external switches and mounts sold by EyeTech, etc). What is not covered under the manufacturers limited warranty?
Software not provided by EyeTech (including, but not limited to, the operating system and software added to The manufacturers limited warranty does not cover:
EyeTech products). Products and accessories not provided by EyeTech. Problems that result, directly or indirectly, from:
External causes such as accident, abuse, loss, misuse, or problems with electrical power. Servicing not authorized by EyeTech. Usage that is not in accordance with product instructions. Failure to follow the product instructions or failure to perform preventive maintenance. Using accessories, parts or components not supplied by EyeTechCommercial hardware products that use, or in which have been installed, or components that have not been provided by EyeTech. Products with missing or altered service tags or serial numbers. Normal wear and tear of device or internal battery. When does the warranty period start?
The manufacturers limited warranty begins from the date the product is shipped. The ship date can be found on the packing slip received with your device purchase. How is shipping handled when sending a device in for repair?
The client is responsible for shipping costs to our repair centers and ensuring that devices are packaged properly and safely when being sent in for repair. EyeTech is not responsible for any damages incurred due to improper packaging or shipping methods. EyeTech will issue an RMA (Return Material Authorization) number specific to your warranty repair claim. This RMA number must be clearly labeled on the outside of the shipping box for device repair shipments to be accepted. EyeTech will cover return shipping costs when device repair has been completed. 18 eyetechds.com What options do I have if my issue is not covered under warranty?
EyeTech provides quality hardware repairs for devices that are less than 5 years old and that are no longer covered by a limited hardware warranty. Repairs to common accidental issues like broken/cracked displays, I/O Ports (USB, Audio Jack, HDMI, etc.), damaged power/volume buttons, etc. are included. These types of repairs are normally handled by contacting EyeTech support and notifying us that you are looking for an out of warranty repair. EyeTech may inform you of a location to ship the damaged device and, upon receipt, will assess the device for Advanced coverage for your device for 24-months from the date of must affect the functionality damage and provide a cost estimate for the out of warranty repair. Upon receipt of payment, the repair process begins. What added benefits do I receive with the Premium Warranty?
The Premium Warranty option includes the following added benefits to your device coverage:
purchase. your warranty term). Accidental damage coverage for your device (up to 2 incidents throughout Shipping cost coverage (incoming and outgoing) for device repairs. Upon acceptance of a warranty claim, EyeTech will ship you a box with return label to send your device in for repair. NOTE Accidental damage claims of the device in order to be eligible for a warranty repair. Cosmetic damage that does not affect functionality of the device are not eligible for warranty repair. What added benefits do I receive with the Premium+ Warranty?
The Premium+ Warranty option includes the following added benefits to your NOTE device coverage:
purchase. Advanced coverage for your device for 48-months from the date of Accidental damage coverage for your device throughout your warranty term. Advanced shipment of a replacement device. Shipping cost coverage (incoming and outgoing) for device repairs. You will be charged for the replacement device if your original device is not receive by EyeTech within 30 days. Upon acceptance of the warranty claim, an RMA will be provided, and EyeTech will ship you a replacement device with a return label to return your device. You will have 30-days from receipt of your replacement device to return your original device to EyeTech. eyetechds.com 19 DIRECTIVES AND STANDARDS ISO 14971:2019 Medical Devices - Application of risk management to medical devices EN 61000-3-3:2013 Electromagnetic compatibility (EMC) - Part 3-3: Limits - Limitation of voltage changes, voltage fluctuations and flicker in public low-voltage supply systems, for equipment with rated current <= 16 A per phase and not subject to conditional connection IEC 62304:2006 Medical device software - Software life cycle processes COMPLIANCE Statement of Compliance Applicable Directives EyeTech Digital Systems, Inc. declares that this equipment is in compliance with, and is built to the provisions of Regulation
(EU) 2017/745 for medical devices. EyeTech Digital Systems, Inc. declares that this equipment is in conformity with the provisions of Regulation (EU) 2017/745 for medical devices. European Representative and Distributor:
EyeTech International LTD Ganzenstraat 1, 3815 JA Amersfoort Netherlands 20 eyetechds.com WASTE ELECTRICAL AND ELECTRONIC EQUIPMENT INFORMATION
(PRN) Producer Registration Number: WEE/DU4013YD. Waste Electrical and Electronic Equipment (WEEE) Return Instructions If you would like to dispose of EyeTech branded products under the Waste Electrical and Electronic Equipment Directive, please email support@eyetechds.com providing full details including serial numbers (if appropriate) of all waste to be collected and disposed of. Please provide full contact details, including a collection address, email, and phone number. You will be contacted by an EyeTech representative to either schedule waste collection or request additional information. On behalf of EyeTech, we thank you for the proper disposal of your waste electrical and electronic equipment products. General Information In the European Union (EU), waste from electrical and electronic equipment (WEEE) is now subject to regulation designed to prevent the disposal of such waste and to encourage measures to minimize the amount of waste ultimately disposed. The objective of this regulation is to preserve, protect, and improve the quality of the environment, protect human health, and utilize natural resources prudently. In particular, the EU WEE Directive 2002/96/EC (the WEEE Directive) requires that producers of electronic equipment be responsible for the collection, reuse, recycling, and treatment of WEEE which the Producer places on the EU market after August 13, 2005. EyeTech, as an electronics producer and distributor, endeavors to meet these environmental responsibilities for managing WEEE. In doing so we are providing the following to inform our customers about EyeTechs WEEE collection process. WEEE Collection Process If you have purchased an EyeTech branded electrical or electronic products in the EU on or after August 13, 2005 and intend to discard these products at the end of their useful life, please do not dispose of them with your other household or municipal waste. Please be aware that EyeTech is making a return and collection system available for discarding these products. When EyeTech branded electrical or electronic products sold into the EU have reached the end of its useful life, EyeTech will collect the WEEE from our customers and route it to our treatment contractor in the UK, where the waste will be audited and screened for correct disposal. Where possible, the products will be reused. Material that cannot be reused in some form is recycled by our asset recovery contractor. To help in the proper handling of electronic products at the end of their useful life, EyeTech requests you return those products using the instructions provided above so products can be collected, dismantled for reuse and recycle, and properly disposed of. Other Information support@eyetechds.com. For any other general inquiries related to EyeTechs WEEE compliance program, please submit your questions to By working together with our customers for the return of EyeTech products, we can better meet our environmental stewardship goals in the UK and EU by properly managing product returns for reuse, recycling, and waste minimization wherever possible. With your help, we can continue our commitment to protecting the global environment. eyetechds.com 21