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User manual | Users Manual | 4.35 MiB | April 06 2021 / October 03 2021 | delayed release | ||
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Internal Photos | Internal Photos | 1.73 MiB | April 06 2021 / October 03 2021 | delayed release | ||
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External Photos | External Photos | 1.66 MiB | April 06 2021 / October 03 2021 | delayed release | ||
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Label | ID Label/Location Info | 455.91 KiB | April 06 2021 | |||
1 2 3 | Block Diagram | Block Diagram | April 06 2021 | confidential | ||||
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Cover Letter | Cover Letter(s) | 219.09 KiB | April 06 2021 | |||
1 2 3 | Operational Description | Operational Description | April 06 2021 | confidential | ||||
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RF Exposure | RF Exposure Info | 215.94 KiB | April 06 2021 | |||
1 2 3 | Schematics | Schematics | April 06 2021 | confidential | ||||
1 2 3 | Software security | SDR Software/Security Inf | April 06 2021 | confidential | ||||
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Test report part 1 | Test Report | 5.00 MiB | April 06 2021 | |||
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Test report part 2 | Test Report | 4.96 MiB | April 06 2021 | |||
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Test report part 3 | Test Report | 3.67 MiB | April 06 2021 | |||
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Test setup | Test Setup Photos | 200.88 KiB | April 06 2021 / October 03 2021 | delayed release | ||
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Test report BLE | Test Report | 2.57 MiB | April 06 2021 | |||
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Test report WiFi part 1 | Test Report | 4.92 MiB | April 06 2021 | |||
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Test report WiFi part 2 | Test Report | 3.78 MiB | April 06 2021 |
1 2 3 | User manual | Users Manual | 4.35 MiB | April 06 2021 / October 03 2021 | delayed release |
A32i&A32V User Manual Software Version: 0.0.2.36 Release Date2020/12/27 Directory Directory................................................................................................................................................................. I 1 Picture............................................................................................................................................................... VI 2 Table................................................................................................................................................................... X 3 FCC Statement................................................................................................................................................... 1 4 Safety Instruction............................................................................................................................................... 2 5 Overview..............................................................................................................................................................3 5.1 Overview................................................................................................................................................. 3 5.2 Packing Contents.....................................................................................................................................4 5.2.1 X32 i Packing Contents.................................................................................................................4 5.2.2 X32V Packing Contents................................................................................................................ 5 6 Install Guide........................................................................................................................................................6 6.1 Use PoE or external Power Adapter....................................................................................................... 6 6.2 Desktop Installation................................................................................................................................ 7 6.2.1 X32 i&X32V Desktop Installation............................................................................................... 7 6.2.2 X32i GoosenecK MIC Installation..............................................................................................8 7 Appendix Table.................................................................................................................................................. 9 7.1 Appendix I - Icon.................................................................................................................................... 9 7.2 Appendix II Keyboard character query table...................................................................................13 7.3 Appendix III LED Definition..............................................................................................................15 8 Introduction to the User.................................................................................................................................. 16 8.1 Instruction of Keypad............................................................................................................................16 8.1.1 Instruction of the A32i Keypad...................................................................................................16 8.2 Using Handset / Hands-free Speaker / Headphone...............................................................................17 8.3 Screen Touch Instructions.....................................................................................................................17 8.4 Idle Screen.............................................................................................................................................18 8.5 Phone Status.......................................................................................................................................... 19 8.6 Application Instruction......................................................................................................................... 20 8.7 Web Management................................................................................................................................. 22 8.8 Network Configurations........................................................................................................................23 8.9 SIP Configurations................................................................................................................................ 24 9 Basic Function.................................................................................................................................................. 27 9.1 Making Phone Calls.............................................................................................................................. 27 9.2 Answering Calls.................................................................................................................................... 29 I 9.2.1 Talking.........................................................................................................................................30 9.2.2 Make / Receive the Second Call................................................................................................. 31 9.3 End of the Call...................................................................................................................................... 32 9.4 Video Call............................................................................................................................................. 32 9.5 Redial.................................................................................................................................................... 33 9.6 Dial-up Query........................................................................................................................................34 9.7 Auto-Answering....................................................................................................................................34 9.8 Call Back............................................................................................................................................... 36 9.9 Mute...................................................................................................................................................... 37 9.9.1 Mute the Call............................................................................................................................... 37 9.9.2 Ringing Mute...............................................................................................................................38 9.10 Call Hold/Resume............................................................................................................................... 39 9.11 DND.................................................................................................................................................... 39 9.12 Call Forward........................................................................................................................................42 9.13 Call Transfer........................................................................................................................................44 9.13.1 Blind transfer........................................................................................................................... 44 9.13.2 Semi-Attended transfer......................................................................................................... 45 9.13.3 Attended transfer.................................................................................................................... 46 9.14 Call Waiting........................................................................................................................................ 46 9.15 Conference.......................................................................................................................................... 48 9.15.1 Local Conference...................................................................................................................... 48 9.15.2 Network Conference................................................................................................................. 49 9.16 Call Park..............................................................................................................................................49 9.17 Pick Up................................................................................................................................................51 9.18 Anonymous Call..................................................................................................................................52 9.18.1 Anonymous Call....................................................................................................................... 52 9.18.2 Ban Anonymous Call................................................................................................................ 53 9.19 Hotline.................................................................................................................................................55 10 Advance Function.......................................................................................................................................... 57 10.1 BLF (Busy Lamp Field)......................................................................................................................57 10.1.1 Configure the BLF Functionality..............................................................................................57 10.1.2 Use the BLF Function............................................................................................................... 59 10.2 BLF List.............................................................................................................................................. 59 10.3 Record................................................................................................................................................. 60 10.3.1 Local Record............................................................................................................................. 60 10.3.2 Server Record............................................................................................................................61 10.3.3 SIP INFO Record...................................................................................................................... 62 10.4 Agent................................................................................................................................................... 63 II 10.5 Intercom.............................................................................................................................................. 65 10.6 MCAST............................................................................................................................................... 66 10.7 SCAShared Call Appearance......................................................................................................67 10.8 Message...............................................................................................................................................70 10.8.1 SMS...........................................................................................................................................70 10.8.2 MWIMessage Waiting Indicator...................................................................................... 71 10.9 SIP Hotspot......................................................................................................................................... 72 11 Phone Settings................................................................................................................................................ 75 11.1 Basic Settings...................................................................................................................................... 75 11.1.1 Language................................................................................................................................... 75 11.1.2 Time & Date..............................................................................................................................76 11.1.3 Screen........................................................................................................................................ 78 11.1.4 Ring........................................................................................................................................... 79 11.1.5 Voice Volume........................................................................................................................... 79 11.1.6 Reboot....................................................................................................................................... 80 11.2 Phone book..........................................................................................................................................80 11.2.1 Local contact............................................................................................................................. 80 11.2.2 Black list....................................................................................................................................82 11.2.3 Cloud Phone Book.................................................................................................................... 83 11.3 Call Log...............................................................................................................................................85 11.4 Function Key.......................................................................................................................................86 11.5 Wi-Fi................................................................................................................................................... 87 11.6 Headset................................................................................................................................................ 89 11.6.1 Wired Headset...........................................................................................................................89 11.6.2 Bluetooth Headset..................................................................................................................... 90 11.7 Advanced.............................................................................................................................................91 11.7.1 Line Configurations.................................................................................................................. 91 11.7.2 Network Settings.......................................................................................................................92 11.7.3 Set The Secret Key....................................................................................................................95 11.7.4 Maintenance.............................................................................................................................. 96 11.7.5 Firmware Upgrade.................................................................................................................... 99 11.7.6 Factory Reset...........................................................................................................................101 12 Web Configurations.....................................................................................................................................103 12.1 Web Page Authentication................................................................................................................. 103 12.2 System >> Information..................................................................................................................... 103 12.3 System >> Account...........................................................................................................................103 12.4 System >> Configurations................................................................................................................ 103 12.5 System >> Upgrade...........................................................................................................................104 III 12.6 System >> Auto Provision................................................................................................................ 104 12.7 System >> Tools............................................................................................................................... 104 12.8 System >> Reboot Phone..................................................................................................................104 13 Network >> Basic......................................................................................................................................... 105 13.1 Network >> Service Port.................................................................................................................. 105 13.2 Network >> Advanced......................................................................................................................106 13.3 Line >> SIP....................................................................................................................................... 106 13.4 Line >> SIP Hotspot......................................................................................................................... 112 13.5 Line >> Dial Plan..............................................................................................................................112 13.6 Line >> Action Plan..........................................................................................................................115 13.7 Line >> Basic Settings...................................................................................................................... 115 13.8 Phone settings >> Features............................................................................................................... 116 13.9 Phone settings >> Media Settings.....................................................................................................120 13.10 Phone settings >> MCAST............................................................................................................. 122 13.11 Phone settings >> Action................................................................................................................ 122 13.12 Phone settings >> Time/Date..........................................................................................................122 13.13 Phone settings >> Tone...................................................................................................................123 13.14 Phone settings >> Advanced...........................................................................................................124 13.15 Phonebook >> Contact....................................................................................................................124 13.16 Phonebook >> Cloud phonebook................................................................................................... 125 13.17 Phonebook >> Call List.................................................................................................................. 126 13.18 Phonebook >> Web Dial.................................................................................................................127 13.19 Phonebook >> Advanced................................................................................................................127 13.20 Call Logs......................................................................................................................................... 127 13.21 Function Key >> Function Key...................................................................................................... 128 13.22 Function Key >> Softkey................................................................................................................129 13.23 Function Key >> Advanced............................................................................................................130 13.24 Application >> Manage Recording................................................................................................ 130 13.25 Security >> Web Filter....................................................................................................................131 13.26 Security >> Trust Certificates.........................................................................................................131 13.27 Security >> Device Certificates......................................................................................................132 13.28 Security >> Firewall....................................................................................................................... 132 13.29 Device Log >> Device Log............................................................................................................ 134 14 Trouble Shooting..........................................................................................................................................135 14.1 Get Device System Information........................................................................................................135 14.2 Reboot Device...................................................................................................................................135 14.3 Reset Device to Factory Default....................................................................................................... 135 14.4 Screenshot......................................................................................................................................... 135 IV 14.5 Network Packets Capture..................................................................................................................136 14.6 Get Log Information......................................................................................................................... 136 14.7 Common Trouble Cases....................................................................................................................137 V 1 Picture Picture 1
- Desktop phone installation................................................................................................. 7 Picture 2
- Connecting to the Device................................................................................................... 7 Picture 3 Picture 4
- Instruction of Keypad....................................................................................................... 16
- A32i&A32V default home screen.......................................................................................18 Picture 5
- The Phone status............................................................................................................... 20 Picture 6
- WEB phone status............................................................................................................ 20 Picture 7
- Landing page.................................................................................................................... 23 Picture 8
- Phone line SIP address and account information............................................................. 25 Picture 9
- Phone display name and port............................................................................................26 Picture 10
- Web SIP registration....................................................................................................... 26 Picture 11 - Default line..................................................................................................................... 27 Picture 12
- Open the voice channel and dial the number................................................................. 28 Picture 13
- Call number.................................................................................................................... 29 Picture 14
- Answering calls...............................................................................................................29 Picture 15
- Talking interface............................................................................................................. 30 Picture 16
- The second call interface................................................................................................ 31 Picture 17
- Two way calling..............................................................................................................32 Picture 18
- Video interface................................................................................................................33 Picture 19
- Video Settings.................................................................................................................33 Picture 20
- Redial set........................................................................................................................ 34 Picture 21
- Line 1 enables auto-answering....................................................................................... 35 Picture 22
- Web page to start auto-answering...................................................................................36 Picture 23
- Set the callback key on the phone.................................................................................. 36 Picture 24
- Set the callback key on the web page.............................................................................37 Picture 25
- Mute the call................................................................................................................... 38 Picture 26
- Ringing mute.................................................................................................................. 38 Picture 27
- Call hold interface.......................................................................................................... 39 Picture 28
- Enable DND................................................................................................................... 40 Picture 29
- DND setting interface.....................................................................................................41 Picture 30
- DND timer...................................................................................................................... 41 Picture 31
- DND Settings..................................................................................................................41 Picture 32
- Line DND....................................................................................................................... 42 Picture 33
- Select the line to set up call forwarding......................................................................... 43 Picture 34
- Select call forward type.................................................................................................. 43 Picture 35
- Set call forward...............................................................................................................44 Picture 36
- Transfer interface............................................................................................................45 VI Picture 37
- Semi-Attended transfer...................................................................................................45 Picture 38
- Attended transfer.............................................................................................................46 Picture 39
- Call waiting setting.........................................................................................................47 Picture 40
- Web call waiting setting................................................................................................. 47 Picture 41
- Web call waiting tone setting......................................................................................... 48 Picture 42 Picture 43 Picture 44
- Local conference setting.................................................................................................48
- Local conference1.................................................................................................. 48
- Local conference2.................................................................................................. 49 Picture 45
- Network conference........................................................................................................49 Picture 46
- Phone set call park..........................................................................................................50 Picture 47
- WEB set call park........................................................................................................... 51 Picture 48
- Phone pick up setting......................................................................................................51 Picture 49
- WEB pick up setting.......................................................................................................52 Picture 50
- Enable anonymous call...................................................................................................52 Picture 51
- Enable Anonymous web page call................................................................................. 53 Picture 52
- Anonymous call log........................................................................................................53 Picture 53
- Anonymous calls are not allowed on the phone.............................................................54 Picture 54
- Page Settings blocking anonymous call......................................................................... 54 Picture 55
- Phone hotline setting interface....................................................................................... 55 Picture 56
- Hotline set up on webpage............................................................................................. 56 Picture 57
- Web page configuration BLF function key.................................................................... 57 Picture 58
- Phone configuration BLF function key..........................................................................58 Picture 59
- Configure the BLF List functionality.............................................................................60 Picture 60
- BLF List number display ..............................................................................................60 Picture 61
- WEB local recording...................................................................................................... 61 Picture 62
- Web server recording......................................................................................................62 Picture 63
- Web SIP info recording...................................................................................................62 Picture 64
- Configure the agent account in normal mode................................................................ 63 Picture 65
- Configure the proxy account-hotel Guest mode............................................................ 64 Picture 66
- Agent logon page............................................................................................................ 65 Picture 67
- Web Intercom configure................................................................................................. 65 Picture 68
- Multicast Settings Page.................................................................................................. 66 Picture 69
- Register BroadSoft account............................................................................................67 Picture 70
- Set BroadSoft server.......................................................................................................68 Picture 71
- Enable SCA.................................................................................................................... 68 Picture 72
- Set Private Hold Function Key.......................................................................................69 Picture 73
- SMS icon........................................................................................................................ 70 Picture 74
- New Voice Message Notification................................................................................... 71 VII Picture 75
- Voice message interface..................................................................................................72 Picture 76
- Configure voicemail number..........................................................................................72 Picture 77
- Register SIP account.......................................................................................................73 Picture 78
- SIP hotspot server configuration.................................................................................... 74 Picture 79
- SIP hotspot client configuration..................................................................................... 74 Picture 80
- Phone language setting................................................................................................... 75 Picture 81
- Language setting on Web page.......................................................................................75 Picture 82
- Set time & date on phone............................................................................................... 76 Picture 83
- Set time & date on webpage...........................................................................................77 Picture 84
- Set screen parameters on phone..................................................................................... 78 Picture 85
- Phone screen saver......................................................................................................... 79 Picture 86
- Local Phone book ......................................................................................................... 80 Picture 87
- Add New Contact........................................................................................................... 81 Picture 88
- Group List.......................................................................................................................82 Picture 89
- Add Blacklist.................................................................................................................. 83 Picture 90
- Web Blacklist..................................................................................................................83 Picture 91
- Cloud phone book list.....................................................................................................84 Picture 92
- Browsing Contacts in Cloud Phone book...................................................................... 85 Picture 93
- Call Log.......................................................................................................................... 85 Picture 94
- Filter call record types.................................................................................................... 86 Picture 95
- DSS LCD Screen Configuration.................................................................................... 87 Picture 96
- WIFI settings.................................................................................................................. 89 Picture 97
- Headset function settings................................................................................................90 Picture 98
- Bluetooth Settings Screen.............................................................................................. 90 Picture 99
- SIP address and account information............................................................................. 92 Picture 100
- Configure Advanced Line Options.............................................................................92 Picture 101 - DHCP network mode....................................................................................................93 Picture 102 - Static IP network mode.................................................................................................93 Picture 103 - The phone configures the web server type...................................................................95 Picture 104 - Menu password and Settings........................................................................................96 Picture 105 - Page auto provision Settings........................................................................................ 96 Picture 106 - Phone auto provision settings.......................................................................................97 Picture 107 - Web page firmware upgrade.........................................................................................99 Picture 108 - Firmware upgrade information display......................................................................100 Picture 109 - Firmware upgrade.......................................................................................................101 Picture 110 - Reset to default........................................................................................................... 102 Picture 111 - Service Port Settings...................................................................................................105 Picture 112 - Dial plan settings........................................................................................................ 112 VIII Picture 113 - Custom setting of dial - up rules.................................................................................113 Picture 114 - Dial rules table (1)...................................................................................................... 114 Picture 115 - Dial rules table (2)...................................................................................................... 115 Picture 116 - Tone settings on the web.............................................................................................124 Picture 117 - Web cloud phone book Settings................................................................................. 126 Picture 118
IP Camera List....................................................................................................... 130 Picture 119 - Web Filter settings...................................................................................................... 131 Picture 120 - Web Filter Table..........................................................................................................131 Picture 121 - Certificate of settings..................................................................................................132 Picture 122 - Device certificate setting............................................................................................ 132 Picture 123 - Network firewall Settings...........................................................................................133 Picture 124 - Firewall Input rule table............................................................................................. 134 Picture 125 - Delete firewall rules................................................................................................... 134 Picture 126 - Screenshot...................................................................................................................136 Picture 127 - Web capture................................................................................................................ 136 Picture 128 - one-click Export......................................................................................................... 137 IX 2 Table Table 1
- Hardware Interface Description............................................................................................8 Table 2
- Keypad Icons.........................................................................................................................9 Table 3
- Status Prompt and Notification Icons................................................................................... 9 Table 4
- DSSkey Icons...................................................................................................................... 10 Table 5
- Look-up Table of Characters...............................................................................................13 Table 6
- DSS KEY LED State.......................................................................................................... 15 Table 7
- Instruction of Keypad..........................................................................................................16 Table 8
- Application instruction........................................................................................................20 Table 9
- Talking mode.......................................................................................................................30 Table 10
- BLF Function key subtype parameter list.........................................................................58 Table 11 - Agency mode.....................................................................................................................64 Table 12
- Intercom configure............................................................................................................65 Table 13
- MCAST Parameters on Web.............................................................................................66 Table 14
- LED Status of SCA........................................................................................................... 69 Table 15
- SIP hotspot Parameters..................................................................................................... 73 Table 16
- Time Settings Parameters..................................................................................................77 Table 17
- QoS & VLAN................................................................................................................... 94 Table 18
- Auto Provision...................................................................................................................97 Table 19
- Firmware upgrade........................................................................................................... 100 Table 20
- Service port..................................................................................................................... 105 Table 21
- Line configuration on the web page............................................................................... 106 Table 22
- Phone 7 dialing methods................................................................................................. 112 Table 23
- Dial - up rule configuration table....................................................................................113 Table 24
- IP camera......................................................................................................................... 115 Table 25
- Set the line global configuration on the web page..........................................................116 Table 27
- General function Settings
............................................................................................116 Table 28
- Voice settings...................................................................................................................120 Table 29
- Multicast parameters....................................................................................................... 122 Table 30 Time & Date settings......................................................................................................122 Table 31
- Function Key configuration............................................................................................ 128 Table 32
- Softkey configuration......................................................................................................129 Table 33
- Network Firewall............................................................................................................ 133 Table 34
- Trouble Cases.................................................................................................................. 137 X 3 FCC Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. This device complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment must be installed and operated in accordance with provided instructions and the antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20cm from all persons. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Caution!
Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. 1 4 Safety Instruction Please read the following safety notices before installing or using this unit. They are crucial for the safe and reliable operation of the device. Please use the external power supply that is included in the package. Other power supply may cause damage to the phone and affect the behavior or induce noise. Before using the external power supply in the package, please check the home power voltage. Inaccurate power voltage may cause fire and damage. Please do not damage the power cord. If power cord or plug is impaired, do not use it because it may cause fire or electric shock. Do not drop, knock or shake the phone. Rough handling can break internal circuit boards. This phone is designed for indoor environment. Do not install the device in places where there is direct sunlight. Also do not put the device on carpets or cushions. It may cause fire or breakdown. Avoid exposure the phone to high temperature or below 0 or high humidity. Avoid wetting the unit with any liquid. Do not attempt to open it. Non-expert handling of the device could damage it. Consult your authorized dealer for help, or else it may cause fire, electric shock and breakdown. Do not use harsh chemicals, cleaning solvents, or strong detergents to clean it. Wipe it with a soft cloth that has been slightly dampened in a mild soap and water solution. When lightning, do not touch power plug, it may cause an electric shock. Do not install this phone in an ill-ventilated place. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. 2 5 Overview 5.1 Overview The A32i&A32V enterprise android network phone is a high-end enterprise color phone with DSS intelligent display screen. With advanced design, high cost performance and paperless office, it can greatly improve the production efficiency of enterprises. The new DSS button design with dynamic intelligent color display screen can replace the traditional function of the extension board.A32i&A32V smart touch screen can dynamically display 4 pages, each page can display 28 DSS key Settings, a total of 112 DSS key mapping can be customized by users;Each DSS key displays green, red, and orange LED indicators to reflect the current state of the key.A32i&A32V will be the best choice for business managers and office users. Evolved from C600 enterprise IP phones, A32i&A32V pushes its high-end cost-effective enterprise IP phone to another level. A32i&A32V inherits all enterprise features from X-Series enterprise phones, such as HD voice in handset, headset, and full-duplex speakerphone modes, PoE, Fast/Gigabit Ethernet, QoS, secure transmission, auto-provisioning, and more. For enterprise users, A32i&A32V is a highly efficient office device. Compared with the traditional DSS key label, DSS intelligent display design not only realizes environmental protection, but also provides convenient operation.Users can flexibly configure and define the function of DSS key, which is equivalent to the built-in extension module, saving space and cost.The A32i&A32V will be an ideal choice for enterprise users seeking high quality and high performance. In order to help some users who are interested to read every detail of the product, this user manual is provided as a users reference guide. Still, the document might not be up to date with the newly release software, so please kindly download updated user manual from website, or contact with support if you have any question using A32i&A32V . 3 5.2 Packing Contents 5.2.1 X32 i Packing Contents 4 5.2.2 X32V Packing Contents 5 6 Install Guide 6.1 Use PoE or external Power Adapter A32i, called as the device hereafter, supports two power supply modes, power supply from external power adapter or over Ethernet (PoE) complied switch. PoE power supply saves the space and cost of providing the device additional power outlet. With a PoE switch, the device can be powered through a single Ethernet cable which is also used for data transmission. By attaching UPS system to PoE switch, the device can keep working at power outage just like traditional PSTN telephone which is powered by the telephone line. For users who do not have PoE equipment, the traditional power adaptor should be used. If the device is connected to a PoE switch and power a dapter at the same time, the power adapter will be used in priority and will switch to PoE power supply once it fails. Please use the power adapter supplied by and the PoE switch met the specifications to ensure the device work properly. 6 6.2 Desktop Installation 6.2.1 X32 i&X32V Desktop Installation The device supports desktop use. If the phone is placed on the desktop, please follow the instructions in the picture below to install the phone. Picture 1 - Desktop phone installation Please connect power adapter, network, PC, handset, and headphone to the corresponding ports as described in below picture. 7 Picture 2 - Connecting to the Device Table 1 - Hardware Interface Description Index Description 1 USB Interface Aexternal usb drive 2 Power Interface External standard power supply 3 Internet Interface Support external RJ45 cable port, connect to the Internet 4 PC Interface Support external RJ45 cable port, LAN connection 5 Headset Interface Support external RJ9 earphone (normal earphone /EHS earphone) 6 Receiver interface external receiver curve with RJ9 port 6.2.2 X32i GoosenecK MIC Installation After aligning the gooseneck microphone with the port, load it and tighten the nut. 8 7 Appendix Table 7.1 Appendix I - Icon Icons Description Table 2 - Keypad Icons Volume down Volume up Home key Hands-free (HF) speaker Redial Table 3 - Status Prompt and Notification Icons Icons Description Call out Call in Call Hold Network Disconnected SMS DND Call forward activated Auto-answering activated Hands-free (HF) Mode Headphone (HP) Mode 9 Handset (HS) Mode Mute Microphone HD Audio The Voice encryption of calling Open Bluetooth SIP Hotspot Connecting WIFI Open Bluetooth Unread voice message USB insert tips Table 4 - DSSkey Icons Icons Description MWI Speed Dial Intercom Call Park Call forward Key Event/DND 10 Key Event/Call Hold Key Event/Call Transfer Key Event/Phonebook Key Event/Redial Key Event/Pickup Key Event/Join Key Event/Auto Redial On Key Event/Auto Redial Off Key Event/Call Forward Key Event/Call Logs Key Event/Flash Key Event/
Key Event/Headset Key Event/Release Key Event/Lock Phone Key Event/SMS Key Event/Call Back Key Event/Hide DTMF 11 Key Event/Power Light Key Event/Prefix Key Event/Hot Desking Key Event/Agent Key Event/End Key Event/Disposition Key Event/Escalate Key Event/Trace Key Event/Handfree Key Event/Answer Key Key Event/Private Hold URL & Action URL BLF List Multicast Unfold Collapse 12 7.2 Appendix II Keyboard character query table Table 5 - Look-up Table of Characters Mode Icon Text Mode Numeric Lower Case Alphabets Key Button 1 2 3 4 5 6 7 8 9 0
1 2 3 4 5 6 7 8 9 0
Characters Of Each Press 1 2 3 4 5 6 7 8 9 0
a b c d e f g h i j k l m n o p q r s t u v w x y z
(space)
13 Upper Case Alphabets Mixed type input 1 2 3 4 5 6 7 8 9 0
1 2 3 4 5 6 7 8 9 0
A B C D E F G H I J K L M N O P Q R S T U V WZYX
(space)
1 2 a b c A B C 3 d e f D E F 4 g h I G H I 5 j k l J K L 6 m n o M N O 7 p q r s P Q R S 8 t u v T U V 9 w z y x W Z Y X 0
14 7.3 Appendix III LED Definition Table 6 - DSS KEY LED State Type LED Light LED State Line Key Off Line inactive Green On Line ready (Registered) Green Blinking Ringing Red Blinking Red Blinking Red On Line is trying to register Line error (Registration failure) Dialing/Line in use (Talking) Yellow Blinking Call holding BLF Green On Subscription number is idle. Red On Red On Off Subscription number is busy. Subscription number is dialing. Subscription number is unavailable. Presence Green On Subscription number is idle. Red On Red On Off Red On Off Subscription number is busy. Subscription number is dialing. Subscription number is unavailable. Enable DND Disable DND Green Blinking New voice message waiting Off No new voice message DND MWI 15 8 Introduction to the User 8.1 Instruction of Keypad 8.1.1 Instruction of the A32i Keypad Picture 3 - Instruction of Keypad The above picture shows the keypad layout of the device. Each key provides its own specific function. User should refer to the illustration in this section about the usage of each key and the description in this document about each function. Number The keypad Instruction Table 7 - Instruction of Keypad names decrease volume increase volume Home Keys 1 2 3 decrease volume increase volume Hands-free key, Activate/deactivate hands free 16 4 5 Hands-free The user can press this key to open the audio channel of the Key speakerphone. Return key Press in the detailed interface to return to the previous page; if in the application program, it is to exit the current program. 8.2 Using Handset / Hands-free Speaker / Headphone Using Handset To talk over handset, user should lift the handset off the device and dial the number, or dial the number first, then lift the handset and the number will be dialed. User can switch audio channel to handset by lifting the handset when audio channel is opened in speaker or headphone. Using Hands-free Speaker To talk over hands-free speaker, user should press the hands-free button then dial the number, or dial the number first then press the hands-free button. User can switch audio channel to the speaker from handset by pressing the hands-free button when audio channel is opened in handset. Using Headphone To use headphone, by default, user should headset button which is defined by DSS key to turn on the headphone. Same as handset and hands-free speaker, user can dial the number before or after headphone turned on. Using Line Keys(Defined by DSS Key) User can use line key to make or answer a call on specific line. If handset has been lifted, the audio channel will be opened in handset. Otherwise, the audio channel will be opened in hands-free speaker or headphone. 8.3 Screen Touch Instructions The device can be configured and operated by touching the screen. Click 17 The device can enter the setting and operation interface by clicking on any interface. The device supports multi-touch. Long Press Long press the app icon on the standby home page, you can adjust the app location or choose to delete. Long press the application icon in the menu interface to drag it to the main page. Slide The device supports sliding up and down. Slide down the standby home page to view the network connection information, date time and other information of the device;Slide up to exit the above information interface. Right slide can expand DSSkey, full screen display custom shortcut key information;Slide left to exit the above interface. Drag Long press the application icon in any interface, and you can drag it to any place. 8.4 Idle Screen Picture 4 - A32i&A32Vdefault home screen The image above shows the default standby screen, which is the user interface in the most of the time. The upper half of the home screen shows the status of the device, information and data that can be edited (such as voice messages, missed calls, auto answer, do not disturb, lock status, network 18 connection status, etc.). The lower half of the area is the function menu key, which is also the first layer of function menu keys, through which users can operate the phone. Users can restore the phone to the default standby screen interface by picking up and dropping the handle. The left and right part of the area shows default configuration of Side key, which dynamically displays the configuration of SIP information, message, headset, etc., which can be customized by users. 8.5 Phone Status The phone status includes the following information about the phone:
Network Status VLAN ID IPv4 or IPv6 status IP Address Network Mode The Phone Device Information Mac Address Phone Mode Hardware Version number Software Version number Phone StorageRAM and ROM System Running Time SIP Account Information SIP Account SIP Account Status (registered / uncommitted / trying / time out) TR069 Connection StatusDisplays only in the phone interface state The user can view the phone status through the phone interface and the web interface. Phone interfaceWhen the phone is in standby mode, press [Menu] >> [Status] and select the option to view the corresponding information, as shown in the figure:
19 Picture 5 - The Phone status WEB interfaceRefer to 7.7 Web management to log in the phone page, enter the [System] >>
[Information] page, and check the phone status, as shown in the figure:
Picture 6 - WEB phone status 8.6 Application Instruction Table 8 - Application instruction Click this icon to enter the pre-dial number interface, and then dial the Dialer corresponding operation through the screen or keyboard. 20 It has the function of sending and receiving email. After configuring the account, it can send and receive directly on the phone.Contacts for this Email account are automatically synchronized to the mailbox account. Have SMS writing, reading and sending functions SMS It contains system information, network Settings, account Settings, call Settings, etc. You can make corresponding Settings under the corresponding Phone Settings menu. Scientific calculator - allows users to quickly process data. Calculator Notepad Contacts Browser Sound Recorder Calendar Notes and records -- convenient for users to note events, and electronic post-it notes can be viewed at any time. Support search, add, delete, edit contacts and other functions. Support access to various websites. Support call and non - call recording, and support export. Display and view dates, create activity reminders, etc. There are four big options, including basic Settings, call Settings, advanced Settings and about the phone. You can make corresponding Settings under Settings the corresponding menu (this setting is the default setting of Android system). Can configure alarm clock, time, stopwatch, countdown Time - supports global time zone selection. Only supports MP4 format video playback. Clock Video 21 Access to call records to view all call records.You can also view all incoming calls, outgoing calls and missed calls by using the options key. Support Bmp, Jpeg, Png image preview and save. Save all downloaded files. Music player - can import recording and music play. View usb flash drive and system related files. Application management - you can install and uninstall android applications. Turn on and off the disturb free configuration. When the answering machine is activated, the call will be automatically forwarded to the voicemail Click this icon to enter the application list screen Call Log Gallery Downloads Music Explorer Apkinstaller DND MWI Application 8.7 Web Management Phone can be configured and managed on the web page of the phone. The user needs to enter the IP address of the phone in the browser at first and open the web page of the phone. The user can check the IP address of the phone by pressing [Menu] >> [Status]. 22 Picture 7 - Landing page Users must correctly enter the user name and password to log in to the web page. The default user name and password are "admin". For the specific details of the operation page, please refer to page 11 Web configurations. 8.8 Network Configurations The device supports two kinds of network connection modes: wired network connection and wireless network connection. This section describes the wired network connection. For wireless network connection, refer to 10.5 wi-fi. The device relies on IP network connection to provide service. Unlike traditional phone system based on a circuit switched wire technology, IP devices are connected to each other over the network and exchange data in packet basis based on the devices IP address. To enable this phone, you must first correctly configure the network configuration. To configure the network, users need to find the phone function menu button [Phone Settings] >> [Network] >>
[Ethernet]. The default password for advanced Settings is "123". NOTICE! If user saw a WAN Disconnected icon flashing in the middle of screen, it means the network cable was not correctly connected to the devices network port. Please check the cable is connected correctly to the device and to the network switch, router, or modem. The device supports three types of networksIPv4/IPv6/IPv4&IPv6 23 There are two common IP configuration modes about IPv4 Dynamic Host Configuration Protocol (DHCP) This is the automatic configuration mode by getting network configurations from a DHCP server. Users need not to configure any parameters manually. All configuration parameters will be getting from DHCP server and applied to the device. This is recommended for most users. Static IP Configuration This option allows user to configure each IP parameters manually, including IP Address, Subnet Mask, Default Gateway, and DNS servers. This is usually used in an office environment or by power users. The device is default configured in DHCP mode. There are three common IP configuration modes about IPv6 DHCP This is the automatic configuration mode by getting network configurations from a DHCP server. Users need not to configure any parameters manually. All configuration parameters will be getting from DHCP server and applied to the device. This is recommended for most users. Static IP configuration - this option allows users to manually configure each IP parameter, including IP address, mask, gateway, and primary and secondary domains. This usually applies to some professional network user environments. Please see 10.7.2.1 network Settings for detailed configuration and use. 8.9 SIP Configurations A line must be configured properly to be able to provide telephony service. The line configuration is like a virtualized SIM card. Just like a SIM card on a mobile phone, it stores the service provider and the account information used for registration and authentication. When the device is applied with the configuration, it will register the device to the service provider with the servers address and users authentication as stored in the configurations. The user can conduct line configuration on the interface of the phone or the webpage, and input the corresponding information at the registered address, registered user name, registered password and SIP user, display name and registered port respectively, which are provided by the SIP server administrator. Phone interfaceTo manually configure a line, the user can press the line key for a long time, or press the button in the function menu [Phone Settings] >> [Account] >> [Line] configuration, 24 click OK to save the configuration. NOTICE! User must enter correct PIN code to be able to advanced settings to edit line configuration. (The default PIN is 123) The parameters and screens are listed in below pictures. Picture 8 - Phone line SIP address and account information 25 Picture 9 - Phone display name and port WEB interfaceAfter logging into the phone page, enter [Line] >> [SIP] and select SIP Line for configuration, click apply to complete registration after configuration, as shown below:
Picture 10 - Web SIP registration 26 9 Basic Function 9.1 Making Phone Calls Default Line The device provides twenty line services. If both lines are configured, user can make or receive phone calls on either line. If default line is configured by user, there will be a default line to be used for making outgoing call which is indicated on the top left corner. To change the default line, user can press left/right navigator buttons to switch between two lines. Enable or disable default line, user can press [Menu] >> [Features] >>
[Basic] >> [General] >> [Default Line] or configure from Web Interface (Web / PHONE /
Features / Basic Settings). Picture 11 - Default line Dialing Methods User can dial a number by, Entering the number directly Selecting a phone number from phonebook contacts (Refer to 10.2.1 Local contacts) Selecting a phone number from cloud phonebook contacts (Refer to 10.2.3 Cloud Phone Book) Selecting a phone number from call logs (Refer to 10.3 Call Log) Redialing the last dialed number Dial Number then Open Audio 27 To make a phone call, user can firstly dial a number by one of the above methods. When the dialed number is completed, user can press [Dial] button on the soft-menu, or press hand-free button to turn on the speaker or headphone, or lift the handset to call out with the current line, or user can press line key(Configured by DSS Keys) to call out with specified line. Open Audio then Dial the Number Another alternative is the traditional way to firstly open the audio channel by lifting the handset, turning on the hands-free speaker or headphone by pressing hands-free button, or line key, and then dial the number with one of the above methods. When dialing the number, user can press [Dial] button or [OK] button to call out, or the number will be dialed out automatically after timeout. Picture 12 - Open the voice channel and dial the number 28 Cancel Call While calling the number, user can press to end the audio channel by putting back the handset or pressing the hands-free button to drop the call. Picture 13 - Call number 9.2 Answering Calls When the phone is idle and there is a call, the user will see the call reminder screen as belowed. Picture 14 - Answering calls 29 User can answer the call by lifting the handset, open headphone or speaker phone by pressing the hands-free button, or the [Answer] button. To divert the incoming call, user should press [Divert] button. To reject the incoming call, user should press [Reject]
button. 9.2.1 Talking When the call is connected, user will see a talking mode screen as the following figure. Picture 15 - Talking interface Table 9 - Talking mode Number Name Description The current line The line currently used by the phone. User avatar Calls to end Default display, user can customize the selection of avatar pictures. The name or number of the person on the other end of the call. Call duration The duration of a call after it has been established. Video icon Record icon Click to initiate video call. Click start recording and click end recording again. 30 9.2.2 Make / Receive the Second Call The device can support up to two concurrent calls. When there is already a call established, user can still answer another incoming call on either lines or make a second call on either lines. The Second Incoming Call When there is another incoming call during talking a phone call, this call will be waiting for user to answer it. User will see the call message in the middle of current screen. The device will not be ringing but playing call waiting tone in the audio channel of the current call and the LED will be flashing in green. User can accept or reject the call as same as normal incoming call. When the waiting call is answered, the first call will be put on hold automatically. Picture 16 - The second call interface Second Outgoing Call To make a second call, user may press [Xfer] / [Conf] button to make a new call on the default line or press the line key to make new call on specific line. Then dial the number the same way as making a phone call. Another alternative for making second call is to pressing DSS Keys dial out from the configured Keys (BLF/Speed Dial). When the user is making a second call with the above methods, the first call could be placed on hold manually first or will be put on hold automatically at second dial. Switching between Two Calls When there are two calls established, user will see a dual calls screen as the following 31 picture. Picture 17 - Two way calling User can press up/down navigator buttons to switch screen page, and switch call focus by pressing [Resume] button. Ending One Call User may hang up the current talking call by closing the audio channel or press [End]
button. The device will return to single call mode in holding state. 9.3 End of the Call After the user finishes the call, the user can put the handle back on the phone, press the hands-free button or Softkey [End] key to close the voice channel and end the call. Note! When the phone is in the reserved state, the user must press the [Resume]
key to return to the call state, or put the receiver back and press the hands-free hook to end the call. 9.4 Video Call A32i supports a variety of video formats CIF, VGA, 4CIF, 720P. The device only supports video decoding, but users can initiate video calls. The default dialing mode is video. When the device dials, it USES video mode to call 32 out by default. If the end device supports sending video, both sides establish video call. The default dialing mode is voice. The above operation establishes voice call Picture 18 - Video interface WEB interface: enter [Phone Settings] >> [Features] >> [Basic Settings], and choose to configure the Default Dial Mode and Default Ans Mode. Picture 19 - Video Settings 9.5 Redial Redial the last outgoing number:
When the phone is in standby mode, press the redial button and the phone will call out the last number dialed. Call out any number with the redial key:
Enter the number, press the redial key, and the phone will call out the number on the dial. 33 Press the redial key to enter the call record:
Log in the phone page, enter [Phone Settings] >> [Features] >> [Redial Settings], check redial to enter the call record, press the redial button when standby to enter the call record page, and press again to call out the currently located number. Picture 20 - Redial set 9.6 Dial-up Query Phone is defaulted to open the dial-up inquiry function, dial-out, enter two or more Numbers, dial the interface will automatically match call records, contacts in the number list, use the navigation key up and down keys can select the number, press the call out key or time out. 9.7 Auto-Answering User may enable auto-answering feature on the device and any incoming call will be automatically answered (not including call waiting). The auto-answering can be enabled on line basis. The user can start the automatic answer function in the telephone interface or the webpage interface. Phone interface Press [Phone Settings] >> [Account] >> [Line] button;
Press the button to select the line and enter the [Basic Settings]. Click on/off the auto answering option and set the auto answering time. The default is 5 seconds. The icon in the upper left corner of the screen indicates that auto answer is enabled. 34 Picture 21 - Line 1 enables auto-answering WEB interface Log in the phone page, enter [Line] >> [SIP], select [SIP] >> [Basic settings], start auto-answering, and click apply after setting the automatic answering time. 35 Picture 22 - Web page to start auto-answering 9.8 Call Back The user can dial back the last call. If there is no call history, press the [Callback] button and the phone will say "can't process". Set the callback key through the phone interface:
In standby mode, click the unfold button and long press the function key to be set, it will automatically enter the configuration interface; Type select key event type, subtype select call back, you can set the call back key name in the title input box, press [] button to save. Picture 23 - Set the callback key on the phone 36 Set the callback key through the web interface:
Log in the phone page, enter the [Function Key] >> [Function Key] page, select the function Key, set the type as the function Key, and set the subtype as the callback, as shown in the figure:
Picture 24 - Set the callback key on the web page 9.9 Mute You can turn on mute mode during a call and turn off the microphone so that the local voice is not heard. Normally, mute mode will be automatically turned off at the end of a call. You can also turn on mute on any screen (such as the free screen) and mute the ringtone automatically when there is an incoming call. Mute mode can be turned on in all call modes (handles, headphones or hands-free). 9.9.1 Mute the Call During the conversation, press the mute button on the phone:
The red light of the mute button will be turned on. Red mute icon is displayed in the call interface, as shown in the figure:
37 Picture 25 - Mute the call Cancel mute: press cancel mute on the phone again. The mute icon is no longer displayed in the call screen. The red light is off by mute button. 9.9.2 Ringing Mute Mute: press the mute button when the phone is in standby mode:
The top right corner of the phone shows the bell mute icon Mute button red light is always on, when there is an incoming call, the phone will display the incoming call interface but will not ring. Picture 26 - Ringing mute 38 Cancel ring tone mute: On the standby or incoming call screen, press the mute button again or volume up botton to cancel ring tone mute. It will no longer shows mute icon in upper right corner after cancel
.The phone mute icon is off 9.10 Call Hold/Resume The user can press the [Hold] button to maintain the current call, and this button will become the [Resume] button, and the user can press the "resume" button to restore the call. Picture 27 - Call hold interface 9.11 DND User may enable Do-Not-Disturb (DND) feature on the device to reject incoming calls
(including call waiting). The DND can be enabled on line basis. Enable/Disable phone all lines DND, Methods the following Phone interfaceDefault standby mode 1) Press [DND] button to enter the DND setting interface, select line or phone to enable DND, the icon will become red
. The phone status prompt bar will have a DND icon. 2) Press [DND] button to enter the DND setting interface and disable DND, the 39 icon will be become blue
. DND icon in phone status prompt bar disappears. Picture 28 - Enable DND If the user wishes to enable/disable the uninterrupted function on a specific line, the user can set the uninterrupted function on the page of configuring the line. 1) Press [Phone Settings] >> [Call] >> [DND] button, Enter the [DND] editing interface. 2) Click the left/right navigation button to select the line to adjust the mode and state of "do not disturb", and then press the [OK] button to save. 3) The user will see the DND icon turn red, and the sip-line has enabled the mode of "DND". 40 Picture 29 - DND setting interface The user can also use the DND timer. After the setting, the DND function will be automatically turned on and the DND icon will turn red in the time range. Picture 30 - DND timer WEB interfaceEnter [Phone setting] >> [Features] >> [DND settings]set the DND type (off, phone, line), and DND timing function. Picture 31 - DND Settings The user turns on the DND for a specific route on the web pageEnter [Line] >> [SIP], select a [Line] >> [Basic settings], and enable DND. 41 Picture 32 - Line DND 9.12 Call Forward Call forward is also known as Call Divert which is to divert the incoming call to a specific number based on the conditions and configurations. User can configure the call forward settings of each line. There are three types, Unconditional Call Forward Forward any incoming call to the configured number. Call Forward on Busy When user is busy, the incoming call will be forwarded to the configured number. Call Forward on No Answer When user does not answer the incoming call after the configured delay time, the incoming call will be forwarded to the configured number. Phone interfaceDefault standby mode 1) Press [Application] >> [Phone Settings] >> [Account] >> [Line] button, click any line to set up forward settings. 42 Picture 33 - Select the line to set up call forwarding 2) Select the line to be set and enter the call forward settings interface Picture 34 - Select call forward type 3) Click the slide button to select on/off. 4) Configure parameters by clicking Settings and enter the required information. When finished, press the [] button to save the changes. WEB interfaceEnter [Line] >> [SIP], Select a [Line] >> [Basic settings], and set the type, number and time of forwarding. 43 Picture 35 - Set call forward 9.13 Call Transfer When the user is talking with a remote party and wish to transfer the call to another remote party, there are three ways to transfer the call, blind transfer, attended transfer and Semi-Attended transfer. Blind transferDo not need to negotiate with the other side, directly transfer the call to the other side. Semi-Attended transfer.When you hear the ring back, transfer the call to the other party. Attended transferWhen the caller answers the call, transfer the call to the caller. NoteFor more transfer Settings, please refer to 12.5 Line >> Dial Plan 9.13.1 Blind transfer During the call, the user presses the function menu button [Transfer] or the transfer button on the phone
, Enter the number to transfer or press the contact button or the history button to select the number, press the transfer key again or blind transfer to a third party. After the third party rings, the phone will show that the transfer is successful and hang up. 44 Picture 36 - Transfer interface 9.13.2 Semi-Attended transfer During the call, the user presses the function menu button [transfer] or the transfer on the phone to input the number to be transferred or press the contact button button or the historical record button to select the number, and then press the call button. When the third party is not answered, press the transfer on the call interface to make the semi-attendance transfer or press the end button to cancel the semi-attendance transfer. 45 Picture 37 - Semi-Attended transfer 9.13.3 Attended transfer Attendance transfer is also known as "courtesy mode", which is to transfer the call by calling the other party and waiting for the other party to answer the call. Calling is the same procedure. In dual call mode, press the "transfer" button to transfer the first call to the second call. Picture 38 - Attended transfer 9.14 Call Waiting Enable call waiting: new calls can be accepted during a call. Disable call waiting: new calls will be automatically rejected and a busy tone will be prompted. Enable call waiting tone: when you receive a new call on the line, the tone will beep. The user can enable/disable the call waiting function in the phone interface and the web interface. Phone interface Press [Phone Settings] >> [Call] >> [Call], enable/disable call waiting and call waiting tone. 46 Picture 39 - Call waiting setting WEB interface: Enter
[Phone Settings] >> [Features] >> [Basic Settings], enable/disable call waiting and call waiting tone. Picture 40 - Web call waiting setting 47 Picture 41 - Web call waiting tone setting 9.15 Conference 9.15.1 Local Conference To conduct local conference, the user needs to log in the webpage and enter [Line] >>
[SIP] >> [Basic settings]. The meeting mode is set as local (the default is local mode), as shown in the figure:
Picture 42 - Local conference setting Two ways to create a local conference 1 The device has two channels of communication. Press the conference button on the call interface. When selecting the conference number, select the other number that already exists. Picture 43 - Local conference1 2 If the device has a call all the way, press the conference key in the call interface, enter the number to join the meeting and press the call; After the opposite end is answered, press the conference button again to set up the local conference tripartite 48 Picture 44 - Local conference2 NoteDuring the conference, press the split button to split the conference and press the end button to end the call. 9.15.2 Network Conference Users need server support for network conference. Log in the web page, enter [Line] >> [SIP] >> [Basic settings], set the conference mode as server mode (default is local mode), set the server conference room number (please consult your system administrator), as shown in the figure Picture 45 - Network conference Method to join a network conference Call the numbers of network conference and when they enter the password then will enter the conference room. The two phones have established common calls. Press the conference button to invite new members to the conference. Follow the voice prompt to operate. Note: the upper limit of the number of participants in the network conference varies according to the server. 9.16 Call Park Call Park requires server support. Consult your system administrator for support. When you are on the call, it is not convenient to answer the phone at this time, you can press the configured park button to hold the call; After the Call Park is successful, you can resume the call by pressing the configured park button on other devices. 49 Set the call park button Phone interface: In standby mode, click the unfold button and long press an editable key to enter the function key setting interface. key function key type as memory and subtypes to call park, reside values for the server calls park number, set up corresponding SIP lines. WEB interface: log in the phone page, enter the [Function Key] >> [Function Key]
page, select a DSSkey, set the function key type as memory key, the subtype as call park, and the value as the call park number of the server, and set the corresponding SIP line. Picture 46 - Phone set call park 50 Picture 47 - WEB set call park 9.17 Pick Up Picking-up requires server support. Consult your system administrator for support. You can use the Pick Up function to answer incoming calls from other users. The phone can pick up incoming calls by configuring DSSkey for BLF and setting the Pick Up code. In standby mode, click the "unfold" button and long press an editable key to enter the interface of function key setting. Set the function key type as memory key and the subtype as BLF/NEW CALL, and set the corresponding SIP line. Finally fill in the grab number. Set the line, function key type as memory key, subtype as BLF/NEW CALL, set subscription number, and pick up code Other phones call the subscription number, and the opposite end is in the incoming ring. Press the DSS key to pick up the phone. The caller picks up the call and speaks to it. WEB interface: Log in the phone webpage, enter the [Function Key] >>
[Function Key] page, select a DSSkey, set the memory key type as memory key, the subtype as BLF/NEW CALL, and set the corresponding SIP line and pick up codes. Picture 48 - Phone pick up setting 51 Picture 49 - WEB pick up setting 9.18 Anonymous Call 9.18.1 Anonymous Call The phone can set up anonymous calls to hide the calling number and the calling name. You can see anonymity in the context of [Phone Settings] >> [Account] >>
[Line] >> [Advanced Settings] >> [Anonymous call edition]. The default is none, which is off, and RFC3323 and RFC3325 are optional. Select any one to open the anonymous call. Picture 50 - Enable anonymous call On the web page [Line] >> [SIP] >> [Advanced Settings] can also open anonymous calls. 52 Setting to enable anonymous calls also corresponds to the SIP line. That is, the setting under the SIP1 page can only take effect on the SIP1 line. Picture 51 - Enable Anonymous web page call The following is a transcript of an anonymous call received by the phone. Picture 52 - Anonymous call log 9.18.2 Ban Anonymous Call The device can be set to prohibit anonymous calls, that is anonymous calls to the number will be directly rejected. In the phone [Phone Settings] >> [Account] >> [Line] >> [Advanced Settings] >> [Ban anonymous call], can be enable and disable. 53 Picture 53 - Anonymous calls are not allowed on the phone On the web page [Line] >> [SIP] >> [Advanced Settings], also can disable anonymous calls. The setup to disable anonymous calls also corresponds to the SIP line. That is, the setting under the SIP1 page can only take effect on the SIP1 line. Picture 54 - Page Settings blocking anonymous call 54 9.19 Hotline The device supports hotline dialing. After setting up the hotline dialing, directly pick up the handset, hands-free, earphone, etc., and the phone will automatically call according to the hotline delay time. In the phone [Phone Settings] >> [Account] >> [Line] >> [Basic Settings], click to enter. Then set the hotline for each SIP line, which is off by default. Open the hotline, set the hotline number, set the delay time of the hotline. Picture 55 - Phone hotline setting interface On the website [Line] >> [SIP] >> [Basic Settings], can also set up a hotline. The setup hotline also corresponds to the SIP line. That is, the hotline set in the SIP1 webpage can only be activated in the SIP1 line. 55 Picture 56 - Hotline set up on webpage 56 10 Advance Function 10.1 BLF (Busy Lamp Field) 10.1.1 Configure the BLF Functionality Page interface: log in the phone page, enter the [Function key] >> [Function key] page, select a DSS key, set the function key type as memory key, choose subtype among BLF/NEW CALL, BLF/BXFER, BLF/AXFER, BLF/CONF, set BLF/DTMF value as the number which is subscribed, set the corresponding SIP line. The pickup number is provided by the server. The specific use of reference 8.17 Pick up. Picture 57 - Web page configuration BLF function key Phone interface: Click unfold, long press a function key to enter the function key Settings interface, key function key types of memory, a subtype of BLF/NEW CALL, BLF/BXFER, BLF/AXFER, BLF/CONF, BLF/DTMF, the values to be subscription number, and set up corresponding SIP lines. 57 Picture 58 - Phone configuration BLF function key Table 10 - BLF Function key subtype parameter list Subtype Standby is described Calling is described BLF/NEW Pressing the BLF key while standby to When you press this BLF key while CALL dial the subscriber number. talking to another user, you create a new call along with the subscribed number. BLF/BXFE Pressing the BLF key while standby to When you press this BLF key while R dial the subscriber number. talking to another user, you blind transfer the call to the subscribed number. BLF/AXFE Pressing the BLF key while standby to When you press this BLF key while R dial the subscriber number. talking to another user, you attendance transfer the call to the subscribed number. BLF/Confer Pressing the BLF key while standby to When you press this BLF key while ence dial the subscriber number. talking to another user, you invite the subscriber number to join the meeting. BLF/DTMF Pressing the BLF key while standby to When the BLF key is pressed while dial the subscriber number. talking to another user, the phone automatically sends the DTMF corresponding to the BLF key number. 58 10.1.2 Use the BLF Function The BLF, also known as a "busy light field," notifies the user of the status of the subscribed object and is used by the server to pick up the call. BLF helps you monitor the other person's status (idle, ringing, talking, off). BLF function Monitor the status of subscribed phones. Call the subscribed number. Transfer calls to the subscribed number. Pick up incoming calls from subscribed number. 1 Monitors the status of subscribed phones. Configuration BLF function keys, when the subscription of the number of the state (idle, ringing, talking) is changed, the function key state of LED lights will have corresponding change, see Appendix 6.3 to get to know each other under different status leds. 2 Call the subscribed number. When the phone is in standby mode, press the configured BLF key to call out the subscribed number. 3 Transfer calls/calls to the subscribed number. Refer to Table 9.1.1-blf function key subtype parameter list, the BLF key can be used for blind rotation, attention-rotation and semi-attention-rotation of the current call, and also can invite the subscribed number to join the call and send DTMF, etc. 4 Pickup incoming calls from subscribed phones. When configuring BLF function key, configure the pickup number. When the subscription number telephone rings, refer to Appendix 6.3 BLF LED will flash a red light. At this point, press the BLF button to answer the incoming call from the subscribed number. 10.2 BLF List BLF List Key is to put the number to be subscribed into a group on the server side, and the phone uses the URL of this group to make unified subscription. The specific information, number, name and status of each number can be resolved based on notify sent from the server. The unoccupied Memory Key is then set to the BLF List Key. If the state of the subscription object changes later, the corresponding led light state will be changed. Configure BLF List function:
log in the phone page, enter the [Line] >> [SIP] >>
[Advanced settings] page, open the BLF List, and configure the BLF List number. 59 Picture 59 - Configure the BLF List functionality Use the BLF List function: when the configuration is completed, the phone will automatically subscribe to the contents of the BLF List group. Users can monitor, call and transfer the corresponding number by pressing the BLF List key. Picture 60 - BLF List number display 10.3 Record The device supports recording during a call. 10.3.1 Local Record When using local recording, it is necessary to start recording on the phone page
[Application] >> [Manage recording], select the local type and set the voice coding. The webpage is as follows:
60 Picture 61 - WEB local recording Local recording steps:
Open the recording on the web page, and set the recording type as local recording. Set DSSkey type as key event and type as record in the phone/web interface. Set up one line call and press the recording key (set DSSkey). End the recording. End the call. View local recording:
Enter [Application] >> [Sound Recorder]
Enter view the recording file. Or enter the webpage [Application] under the [Manage recording] to view the recording file. Listen to the record Enter [Application] >> [Sound Recorder]. Enter view the recording file. Select the recording file that you want to listen to, and click listen to the recording. 10.3.2 Server Record When using the network server to record, it is necessary to open the recording in the phone web page [Application] >> [Manage recording]. The type is selected as network, 61 and the address and port of the recording server are filled in and the voice coding is selected. The web is as follows:
Picture 62 - Web server recording Note: to be used with recording software. Please refer to the documentation for specific usage: Call Recording Configuration and Use Description 10.3.3 SIP INFO Record The phone is registered with a server that supports SIP INFO recording. After registering the account, check the recording module of [Application] >> [Manage recording] to open the Record Settings, and the recording type is SIP INFO. Please refer to the documentation for specific usage: Call Recording Configuration and Use Description Picture 63 - Web SIP info recording 62 10.4 Agent Agent (Agent function) of the phone can be realized: when multiple people use a device for Agent services at different times, he or she can quickly register his or her SIP account on the same server. The Agent functions of the phone can be divided into Normal and Hotel Guest. The Hotel Guest mode requires server support. Normal Mode Configure agent function: set a DSS key as agent, press the function key or enter the
[Phone Settings] >> [Call] >> [More] >> [Agent] to enter the agent page. The SIP server needs to be configured before the account can be configured. Picture 64 - Configure the agent account in normal mode 63 Picture 65 - Configure the proxy account-hotel Guest mode Table 11 - Agency mode Description Set the proxy account number. Set the proxy account number to verify the user name. Set the proxy account number to verify the password. Select the SIP line. Users can choose to save all types, or delete. Set the proxy account number. Set the proxy account number to verify the password. Select the SIP line. Users can choose to save all types, or delete. The user can select the status of the number, the optional status is: login, logout, invalid, valid, SMS. Parameter Normal mode Number User Password Line CallLog Hotel Guest mode Number Password Line CallLog Status Using agent functions:
1 When the phone has been configured on SIP server, fill in the correct number and user name password, click login and then the phone can be registered to the SIP server;
2 After registration, click logout and the phone can delete the user name and 64 password, and log out of the SIP account. 3 Click Unregister and the phone retain the user name and password, and logs out of the SIP account. Picture 66 - Agent logon page 10.5 Intercom When the Intercom is enabled, it can automatically receive calls from the intercom. Picture 67 - Web Intercom configure Table 12 - Intercom configure Parameter Description Enable Intercom When intercom is enabled, the device will accept the incoming call request with a SIP header of Alert-Info instruction to automatically answer the call after specific delay. Enable Intercom Mute Enable mute mode during the intercom call Enable Intercom If the incoming call is intercom call, the phone plays the intercom tone 65 Enable Intercom Barge by selecting it, the phone auto answers the intercom call during a call. If the current call is intercom call, the phone will reject the second intercom call Tone Enable Intercom Barge 10.6 MCAST This feature allows user to make some kind of broadcast call to people who are in multicast group. User can configure a multicast DSS Key on the phone, which allows user to send a Real Time Transport Protocol (RTP) stream to the pre-configured multicast address without involving SIP signaling. You can also configure the phone to receive an RTP stream from pre-configured multicast listening address without involving SIP signaling. You can specify up to 10 multicast listening addresses. Picture 68 - Multicast Settings Page Table 13 - MCAST Parameters on Web Parameters Normal Call Priority Description Define the priority of the active call, 1 is the highest priority, 10 is the lowest. Enable Page Priority The voice call in progress shall take precedence over all incoming paging calls. 66 Name Host: port Listened multicast server name Listened multicast servers multicast IP address and port. Multicast Go to web page of [Function Key] >> [Function Key] , select the type to multicast, set the multicast address, and select the codec. Click Apply. Set up the name, host and port of the receiving multicast on the web page of
[Phone Settings] >> [MCAST]. Press the DSSKEY of Multicast Key which you set. Receiver will receive multicast call and play multicast automatically. 10.7 SCAShared Call Appearance Users need the support of server end to use SCA function. 1 Configure on Phone When registering with the BroadSoft server, a Phone can register the account created previously on multiple terminals. Picture 69 - Register BroadSoft account After the phone registers on the BroadSoft server, a server type needs to be set. Specifically, log in to the web page of the phone, choose [Line] >> [SIP] >> [Advanced Settings] and set Specific Server Type 67 to BroadSoft, as shown in the following figure. Picture 70 - Set BroadSoft server If a phone needs to use the SCA function, enable it for the phone set. Specifically, log in to the webpage of the phone set, choose [Line] >> [SIP] >> [Advanced Settings], and select Enable SCA. If SCA is not enabled, the registered line is private line. Picture 71 - Enable SCA After an account is configured and successfully registered, you can configure DSS Keys as the lines which can enable Shared Call Appearanceas on the Function Key page to facilitate viewing the call status of the group. Each line key represents a call appearance. Understand the call status by referring to 6.3 Appendix III LED . To facilitate private hold, configure keys whose DSS Key is Private Hold on the Function Key page. Pay attention that the public hold key is the softkey [Hold] key during a call. 68 Picture 72 - Set Private Hold Function Key After each phone registered with the BroadSoft server is configured as above, the SCA function can be used. 2LED Status To facilitate viewing the call status of a group, configure lines whose DSS Key is SCA. The following table describes the LEDs of lines in different states. Table 14 - LED Status of SCA State & Direction Local Light Remote Light Idle Seized Off Steady green Progressing (outgoing call) Steady green Off Steady red Steady red Alerting (incoming call) Fast blinking green Fast blinking green Active Steady green Steady red Public Held (hold) Slow blinking green Slow blinking red Held-private (private hold) Slow blinking yellow Steady red Bridge-active (Barge-in) Bridge-held Steady green Steady green Steady red Steady red 3 Shared Call Appearance(SCA) The following lists a couple of instances to facilitate understanding. In the following scenarios, the manager and secretary register the same SCA account and the account is configured based on the preceding steps. Scenario 1: When this account receives an incoming call, the phone sets of both the manager and the secretary will receive the call and ring. If the manager is busy, the manager can reject the call and the manager's phone set stops ringing but the secretary's phone set keeps ringing until the secretary rejects/answers the call or the call times out. 69 Scenario 2: When this account receives an incoming call, if the secretary answers the call first and the manager is required to answer the call, the secretary can press the Public Hold key to hold this call and notify the manager. The manager can press the line key corresponding to the SCA to answer the call. Scenario 3: The manager is in an important call with a customer and needs to leave for a while. If the manager does not want others to retrieve this call, the manager can press the Private Hold key. Scenario 4: The manager is in a call with a customer and requires the secretary to join the call to make records. The secretary can press the corresponding SCA line key to barge in this call. 10.8 Message 10.8.1 SMS If the service of the line supports the function of the short message, when the other end sends a text message to the number, the user will receive the notification of the short message and display the icon of the new SMS on the standby screen interface. Picture 73 - SMS icon Send messages:
70 Go to [Application] >> [SMS]. Users can create new messages, select lines and send numbers. After editing is complete, click Send. View SMS:
Use the navigation keys to select the standby icon [message]
After selecting, press the navigation key [OK] to enter the SMS inbox interface. Select the unread message and press [OK] to read the unread message. Reply to SMS:
Use the navigation keys to select the standby icon [Message]. After selecting, press the navigation key [OK] to enter the SMS inbox interface. Select the message you want to reply to, select Softkey [Reply], edit it, and click Send. 10.8.2 MWIMessage Waiting Indicator If the service of the lines supports voice message feature, when the user is not available to answer the call, the caller can leave a voice message on the server to the user. User will receive voice message notification from the server and device will prompt a voice message waiting icon on the standby screen. Picture 74 - New Voice Message Notification Voice message icon To listen to a voice message, the user must first configure the voicemail number. After 71 the voicemail number is configured, the user can retrieve the voicemail of the default line. When the phone is in the default standby state, The voicemail icon displays the number of unread voicemail messages. Click the icon to view the total number of voicemail messages, or listen to the messages directly in the voicemail interface Picture 75 - Voice message interface Picture 76 - Configure voicemail number 10.9 SIP Hotspot SIP hotspot is a simple but practical function. With simple configurations, the SIP hotspot function can implement group ringing. SIP accounts can be expanded. Set a phone as a SIP hotspot and other phones (B and C) as SIP hotspot clients. When somebody calls phone A, phone A, B, and C all ring. When any phone answers the call, other phones stop ringing. The call can be answered by only one phone. When B or C 72 initiates a call, the SIP number registered by phone A is the calling number. To set a SIP hotspot, register at least one SIP account. Picture 77 - Register SIP account Table 15 - SIP hotspot Parameters Parameters Description Device Table SIP hotspot Enable hotspot Mode Monitor Type If your phone is set to SIP hotspot server, Device Table will display as Client Device Table which connected to your phone. If your phone is set to SIP hotspot client, Device Table will display as Server Device Table which you can connect to. Set it to be Enable to enable the feature. Choose hotspot, phone will be a SIP hotspot server; Choose Client, phone will be a SIP hotspot Client Either the Multicast or Broadcast is ok. If you want to limit the broadcast packets, youd better use broadcast. But, if client choose broadcast, the SIP hotspot phone must be broadcast. Monitor Address The address of broadcast, hotspot server and hotspot client must be same. Remote Port Type the Remote port number. Configure SIP hotspot server:
73 Picture 78 - SIP hotspot server configuration Configure SIP hotspot client:
As a SIP hotspot client, no SIP account needs to be set. The Phone set will automatically obtain and be configured a SIP account. On the SIP Hotspot tab page, set Mode to Client. The values of other options are the same as those of the hotspot. Picture 79 - SIP hotspot client configuration As the hotspot server, the default extension number is 0. When the phone is used as the client, the extension number is increased from 1, you can view the extension number through the [SIP Hotspot] page. Call extension number:
The hotspot server and the client can dial each other through the extension number. For example, extension 1 dials extension 0. 74 11 Phone Settings 11.1 Basic Settings 11.1.1 Language The user can set the phone language through the phone interface and web interface. Phone interface After resetting the factory settings, the user needs to set the language; when setting the language during standby, go to [Phone Settings] >>
[System] >> [Language&input] Settings, as shown in the figure. Picture 80 - Phone language setting Web interface: Log in to the phone webpage and set the language in the drop-down box at the top right corner of the page, as shown in the figure:
Picture 81 - Language setting on Web page 75 The function box on the right side of the web interface language setting box is Synchronize language to phone;
if selected, the phone language will be synchronized with the webpage language. If it is not selected, it will not be synchronized. 11.1.2 Time & Date Users can set the phone time through the phone interface and web interface. Phone end: When the phone is in the default standby state, press the [Phone Settings] >> [System] >> [Time & Date] , use the up/down navigation button to edit parameters, press the [OK] to save after completion, as shown in the figure:
Picture 82 - Set time & date on phone Web end: Log in to the phone webpage and enter
[Phone Settings] >>
[Time/Date] , as shown in the figure:
76 Picture 83 - Set time & date on webpage Table 16 - Time Settings Parameters Parameters Mode Description Auto/Manual Auto: Enable network time synchronization via SNTP protocol, SNTP Server Time zone Time format default enabled. Manual: User can modify data manually. SNTP server address Select the time zone Select time format from one of the followings:
1 JAN, MON 1 January, Monday JAN 1, MON January 1, Monday MON, 1 JAN Monday, 1 January MON, JAN 1 Monday, January 1 DD-MM-YY DD-MM-YYYY MM-DD-YY MM-DD-YYYY 77 YY-MM-DD YYYY-MM-DD Separator 12-Hour Clock Choose the separator between year and moth and day Display the clock in 12-hour format Daylight Saving Time Enable or Disable the Daylight Saving Time 11.1.3 Screen The user can adjust the brightness of phone screen in LCD in two ways. Slide down the outgoing status bar page in standby mode. Slide down again to adjust phone brightness conveniently. Enter the [Settings] >> [System]>> [Display], and then adjust the brightness. Picture 84 - Set screen parameters on phone 11.1.3.1 Brightness and backlight Phone interface:
1) in standby mode, slide from the top edge of the screen to enter the status bar;Sliding down again makes it easy to set the brightness of the device. 2) the phone enters >> [setting] >> [display], which can adjust the brightness and change the wallpaper. 78 11.1.3.2 Screen Saver When the phone is in default standby state, press the function menu [Phone settings]>> [System] >> [Display] >> [Screen Security] to enable the screen protection, as shown in the figure below:
Picture 85 - Phone screen saver 11.1.4 Ring When the device is in the default standby mode, Enter [Phone Settings] >> [Media] >> [Sound] item till you find [Tone] item. Enter [Sound] >> [Tone] set promote tone The prompt tone contains Settings such as caller ring, notification ring, touch prompt tone, etc. 11.1.5 Voice Volume When the device is in the default standby mode, Enter [Phone Settings] >> [Media] >> [Sound] item till you find [Volume] item. Enter [Sound] >> [Volume] set promote tone. The prompt tone contains Settings such as caller ring, notification ring, touch prompt tone, etc. 79 11.1.6 Reboot When the device is in the default standby mode, Enter [Phone Settings] >> [System] >> [Reboot] item. Click [Reboot] to indicate whether to restart the phone. Press [OK] to restart the phone or press [Cancel] to exit the prompt box to return to the configuration interface. 11.2 Phone book 11.2.1 Local contact Users can save contact information in the phone book and dial the contact's phone number directly in the phone book.The user can open the phone book by pressing the function menu button "contact" or the preset button "phone book" on the phone in the default main interface. By default, the phone book is empty, and users can add manually or add contacts to the phone book from the call log (or cloud phone book). NOTICE! The device can save up to total 2000 contact records. Picture 86 - Local Phone book 80 When there are contact records in the phone book, the contact records will be arranged in the alphabet order. User may browse the contacts with up/down navigator keys. The record indicator tells user which contact is currently focused. User may check the contacts information by pressing [OK] button. 11.2.1.1 Add / Edit / Delete Contact Add a contact, click to enter the contact interface, select the first icon (contact icon, selected by default) and add the following contact information. Contact Name Tel. Number Mobile Number Other Number Line Ring Tone Contact Group Photo Picture 87 - Add New Contact User can edit a contact by pressing [Option] >> [Edit] button. To delete a contact, user should move the record indicator to the position of the contact to be deleted, press [Option] >> [Delete] button and confirm with [OK]. 81 11.2.1.2 Add / Edit / Delete Group By default, the group list is empty. Users can create their own group, edit group names, add or remove contacts from the group, and delete groups. Add group. In the contact list interface, press the "group" icon to switch to the group list. Click add button again to enter the page of creating groups. Delete groups, under groups list. To edit the group, press edit. Picture 88 - Group List 11.2.2 Black list The device supports blacklist, such as the number added to the blacklist, the number of calls directly refused to the end, the end of the phone shows no incoming calls.
(Blacklisted Numbers can be called out normally) There are multiple ways to add a number to Blacklist on the device. It can be added directly on [Contacts] icon >> [Group] icon>> [Blacklist]. Select any number in the phone book (both local and network) for configuration addition. Select any number in the call log for configuration addition. 82 Picture 89 - Add Blacklist There are various ways to add number to the blacklist on web page, which can be added in the [Phone book] >> [Call list] >> [Restricted Incoming Calls]. Select any number in the phone book (both local and network) for configuration addition. Select any number in the call log for configuration addition. Picture 90 - Web Blacklist 11.2.3 Cloud Phone Book 11.2.3.1 Configure Cloud Phone book Cloud phonebook allows user to configure the device by downloading a phonebook from a cloud server. This is convenient for office users to use the phonebook from a single source and save the effort to create and maintain the contact list individually. It is also a useful tool to synchronize his/her phonebook from a personal mobile phone to the device with Cloud Phonebook Service and App which is to be provided publicly soon. 83 NOTICE! The cloud phonebook is ONLY temporarily downloaded to the device each time when it is opened on the device to ensure the user get the latest phonebook. However, the downloading may take a couple seconds depending on the network condition. Therefore, it is highly recommended for the users to save important contacts from cloud to local phonebook for saving download time. Open cloud phonebook list, press [Application] >> [Contacts]
icon>> [Network PhoneBook] in phonebook screen. TIPS! The first configuration on cloud phone should be completed on Web page by selecting [PhoneBook] >> [Cloud Contacts]. The setting of addition/deletion on device could be done after the first setting on Web page. Picture 91 - Cloud phone book list 11.2.3.2 Downloading Cloud Phone book In cloud phone book screen, user can open a cloud phone book by pressing the network phonebook. The device will start downloading the phone book. The user will be prompted with a warning message if the download fails, Once the cloud phone book is downloaded completely, the user can browse the contact list and dial the contact number same as in local phonebook. 84 Picture 92 - Browsing Contacts in Cloud Phone book 11.3 Call Log The device can store up to 2000 call log records and user can open the call logs to check all incoming, outgoing, and missed call records by pressing [CallLog] icon. In the call logs screen, user may browse the call logs with up/down navigator keys. Each call log record is presented with call type and call party number / name. User can check further call log detail by pressing [Info] icon and dial the number with pressing the call log, or add the call log number to phonebook with pressing [Info] Icon >> [Add to Contact]. User can delete a call log by pressing [Delete] button and can clear all call logs by pressing [Delete All] button. 85 Picture 93 - Call Log Users can also filter the call records of specific call types to narrow down the scope of search records, and select a call record type by left and right navigation keys.
- Missed Call Log
- Incoming Call Log
- Outgoing Call Log
- Forward Call Log Picture 94 - Filter call record types 11.4 Function Key Function key Settings:
It shows 7 DSSKEY keys in standby mode on A32i Screen, each of which can be customized (expansion keys are not supported). After expansion, there will be 28 Function DSSkey, a total of four pages. Users can customize and configure each DSSKEY key on each page. Users can add/delete DSSkey pages through the webpage, and can use the page switch key to switch DSSkey pages. In addition, users can also long press each shortcut key, modify the corresponding key settings. 86 Picture 95 - DSS LCD Screen Configuration The DSS Key could be configured as followings, Memory Key Speed Dial/Intercom/BLF/Presence/Call Park/Call Forward (to someone) Line Key Event MWI/DND/Hold/Transfer/Phonebook/Redial/Pickup/Call Forward (to specified line)/Headset/ SMS/Release DTMF Action URL BLF List Key MCAST Paging MCAST Listening Action URL XML Browser Moreover, user also can add the user-defined title for the DSS Keys, which is configured as Memory Key / Line / URL / MCAST Paging / Prefix. NOTICE! User-defined title is up to 10 characters. More detailed information refers to 12.23 Function Key and 6.3 Appendix III LED Definition . 11.5 Wi-Fi The device supports wireless Internet access and has built-in Wi-Fi without external devices. When the device is in the default standby mode, Press [Application] till you find the [Settings]>> [Network &Internet]. Enter [Wi-Fi] item. Enable the Wi-Fi to search the current wireless network automatically. Select to the available network, enter the user name and password to connect successfully. 87 88 Picture 96 - WIFI settings 11.6 Headset 11.6.1 Wired Headset The device supports wired earphone with RJ9 interface, which can play incoming call sound and talk with earphone. After the phone is connected to the headset, the default DSS key of headset will be 89 green light which indicates that the headset can be used normally. On the webpage [Phone settings] >> [Features], you can set the headset answering function, and the ring tone for headset. Picture 97 - Headset function settings 11.6.2 Bluetooth Headset The device supports wireless Internet access, and the built-in Wi-Fi does not require external devices. When the device is in the default standby mode, Press [Application] till you find the [Settings] item. Press [Bluetooth] item to enter the setup interface. Enable Bluetooth and select Paired Device. Picture 98 - Bluetooth Settings Screen The use of Bluetooth headset can be divided into three types: call answering; Hang up;
Bluetooth redial. 90 call answering When the Bluetooth headset is connected to the phone, the incoming call can be answered by pressing the Bluetooth answer button. Hang up 1) When talking with Bluetooth headset, you can hang up the phone by pressing the button on Bluetooth headset. 2) When there is an incoming call, double-click the answer button to reject the call. 3) When the caller is in the ringing state, press the answer button of the headset to cancel the call. Bluetooth redial When the Bluetooth headset is connected, double-click the answer button to redial the number dialed last time. NOTICE! some models do not support double - click redial function. Whether this function is supported or not, you can check the instruction of the headset, or connect the Bluetooth headset to the phone, and double-click the answer button to see whether it will redial. 11.7 Advanced 11.7.1 Line Configurations Phone access [Phone settings] >> [Account] >> [Line], select [Register Account] to configure the SIP line on the phone. 91 Picture 99 - SIP address and account information For users who want to configure more options, user should use web management portal to modify or [More Register Settings] in accounts on the individual line to configure those options. Picture 100 - Configure Advanced Line Options 11.7.2 Network Settings 11.7.2.1 Network Settings Phone access [Phone Settings] >> [Network] >> [Ethernet], you can configure the SIP line on the phone. There are 2 connection mode options: DHCP, Static IP. 92 Picture 101 - DHCP network mode When using DHCP mode, phone will get the IP address from DHCP server (router). Obtain DNS Server automatically: It is enabled as default. Enable means phone will get DNS address from DHCP server and disable means not. Picture 102 - Static IP network mode When using Static IP mode, user must configure the IP address manually. IP AddressPhone IP address. 93 Subnet Mask: sub mask of your LAN. IP GatewayThe gateway IP address. Phone could access the other network via it. Primary DNS Primary DNS address. The default is 8.8.8.8, Google DNS server address. Secondary DNSSecondary DNS. When primary DNS is not available, it will work. 11.7.2.2 QoS & VLAN Access [ Phone Settings]>> [Network]>> [ Advance]
LLDP Link Layer Discovery Protocol. LLDP is a vendor independent link layer protocol used by network devices for advertising their identity, capabilities to neighbors on a LAN segment. Phone could use LLDP to find the VLAN switch or other VLAN devices and use LLDP to learn feature to apply the VLAN ID from VLAN switch to phone its self. CDP Cisco Discovery Protocol. CDP is a not-for-profit charity that runs the global disclosure system for investors, companies, cities, states and regions to manage their environmental impacts. According to the CDP, Cisco devices could share the OS version, IP address, hardware version and so on. Parameters LLDP setting Report Interval Learning QoS QoS Mode WAN VLAN WAN VLAN LAN VLAN LAN VLAN CDP Table 17 - QoS & VLAN Description Enable LLDP LLDP requests interval time apply the learned VLAN ID to the phone configuration configure SIP DSCP and audio DSCP WAN port VLAN configuration LAN port VLAN configuration 94 CDP CDP enable/disable CDP interval time NoteQoS & VLAN details refer to 11.7.2.3 Web Server Type Access [Phone Settings]>> [ Network]>> [ Service Port] to configure the Web Server mode. Configure the Web Server mode to be HTTP or HTTPS and will be activated after the reboot. Then user could use http/https protocol to access pone web page. Picture 103 - The phone configures the web server type 11.7.3 Set The Secret Key When the device is in the default standby mode, Select [Phone Settings]>> [ System]>> [ Password]
Click [ Password] to change password. 95 Picture 104 - Menu password and Settings 11.7.4 Maintenance Phone Webpage: Login and go to [System] >> [Auto provision]. Picture 105 - Page auto provision Settings LCDEnter [Phone Settings] >> [System] >> [Maintain] >> [Auto Provision]. 96 Picture 106 - Phone auto provision settings devices support SIP PnP, DHCP options, Static provision, TR069. If all of the 4 methods are enabled, the priority from high to low as below:
PNP>DHCP>TR069> Static Provisioning Transferring protocol: FTP TFTP HTTP HTTPS Details refer to Auto Provision in Table 18 - Auto Provision Parameters Basic settings Description CPE Serial Number Display the device SN Authentication Name The user name of provision server Authentication Password The password of provision server Configuration File If the device configuration file is encrypted , user should add Encryption Key the encryption key here General Configuration File If the common configuration file is encrypted, user should add Encryption Key the encryption key here Download Fail Check If there download is failed, phone will retry with the configured Times times. Update Contact Interval Phone will update the phonebook with the configured interval time. If it is 0, the feature is disabled. Save Auto Provision Save the HTTP/HTTPS/FTP user name and password. If the Information provision URL is kept, the information will be kept. Download Common Whether phone will download the common configuration file. 97 Config enabled Enable Server Digest DHCP Option When the feature is enable, if the configuration of server is changed, phone will download and update. Option Value option | DHCP option 66 | DHCP option 43, 3 methods to get Confiugre DHCP option, DHCP option supports DHCP custom the provision URL. The default is Option 66. Custom Option value is allowed from 128 to 254. The option value must be same as server define. Use Option120 to get the SIP server address from DHCP server. Custom Option Value Enable DHCP Option 120 SIP Plug and Play (PnP) Whether enable PnP or not. If PnP is enable, phone will send a SIP SUBSCRIBE message with broadcast method. Any Enable SIP PnP server can support the feature will respond and send a Notify with URL to phone. Phone could get the configuration file with Server Address Broadcast address. As default, it is 224.0.0.0. the URL. Server Port PnP port Transport Protocol PnP protocol, TCP or UDP. Update Interval PnP message interval. Static Provisioning Server Server Address Provisioning server address. Support both IP address and domain address. The configuration file name. If it is empty, phone will request the common file and device file which is named as its MAC Configuration File Name address. Protocol Type Update Interval Update Mode TR069 The file name could be a common name, $mac.cfg, $input.cfg. The file format supports CFG/TXT/XML. Transferring protocol type supports FTPTFTPHTTP and HTTPS Configuration file update interval time. As default it is 1, means phone will check the update every 1 hour. Provision Mode. 1. Disabled. 2. Update after reboot. 3. Update after interval. 98 Enable TR069 Enable TR069 after selection ACS Server Type There are 2 options Serve type, common and CTC. ACS Server URL ACS server address ACS User ACS server username (up to is 59 character) ACS Password ACS server password (up to is 59 character) Enable TR069 Warning If TR069 is enabled, there will be a prompt tone when Tone connecting. TLS Version TLS version (TLS 1.0, TLS 1.1, TLS 1.2) INFORM Sending Period INFORM signal interval time. It ranges from 1s to 999s STUN Server Address Configure STUN server address STUN Enable To enable STUN server for TR069 11.7.5 Firmware Upgrade Web page Login phone web page, go to [System] >> [Upgrade]. Picture 107 - Web page firmware upgrade LCD interface: go to [Menu] >> [Maintain] >> [Upgrade] . 99 Picture 108 - Firmware upgrade information display Table 19 - Firmware upgrade Description Parameter Upgrade server Enable Auto Upgrade and new software firmware on the server, phone will Enable automatic upgrade, If there is a new version txt show a prompt upgrade message after Update Interval. Upgrade Server Address1 Set available upgrade server address. Upgrade Server Address2 Set available upgrade server address. Update Interval Set Update Interval. Firmware Information Current Software Version It will show Current Software Version. Server Firmware Version It will show Server Firmware Version.
[Upgrade] button New version description information If there is a new version txt and new software firmware on the server, the page will display version information and upgrade button will become available; Click
[Upgrade] button to upgrade the new firmware. When there is a corresponding TXT file and version on the server side, the TXT and version information will be displayed under the new version description information. The file requested from the server is a TXT file called vendor_model_hw10.txt.Hw followed by the hardware version number, it will be written as hw10 if no difference 100 on hardware. All Spaces in the filename are replaced by underline. The URL requested by the phone is HTTP:// server address/vendor_Model_hw10
.txt The new version and the requested file should be placed in the download directory of the HTTP server TXT file format must be UTF-8 vendor_model_hw10.TXT The file format is as follows Version=1.6.3 #Firmware Firmware=xxx/xxx.z
#URLRelative paths are supported and absolute paths are possible, distinguished by the presence of protocol headers. BuildTime=2018.09.11 20:00 Info=TXT|XML Xxxxx Xxxxx Xxxxx Xxxxx After the interval of update cycle arrives, if the server has available files and versions, the phone will prompt as shown below. Click [view] to check the version information and upgrade. Picture 109 - Firmware upgrade 11.7.6 Factory Reset The phone is in default standby mode. Press [Phone Settings] to find [System]>> [Maintain]>> [ Phone Reset]. Press the [Reset] button to select the file to be cleared. 101 Press [OK] to clear after completion. When you select clear configuration file and clear all, the phone will restart automatically after clearing. Picture 110 - Reset to default 102 12 Web Configurations 12.1 Web Page Authentication The user can log into the web page of the phone to manage the user's phone information and operate the phone. Users must provide the correct user name and password to log in. 12.2 System >> Information User can get the system information of the device in this page including, Model Hardware Version Software Version Uptime And summarization of network status, Network Mode MAC Address IP Subnet Mask Default Gateway Besides, summarization of SIP account status, SIP User SIP account status (Registered / Unapplied / Trying / Timeout ) 12.3 System >> Account On this page the user can change the password for the login page. Users with administrator rights can also add or delete users, manage users, and set permissions and passwords for new users. 12.4 System >> Configurations On this page, users with administrator privileges can view, export, or import the phone configuration, or restore the phone to factory Settings. 103 Clear Configurations Select the module in the configuration file to clear. SIP: account configuration. AUTOPROVISION: automatically upgrades the configuration TR069:TR069 related configuration MMI: MMI module, including authentication user information, web access protocol, etc. DSS Key: DSS Key configuration Clear Tables Select the local data table to be cleared, all selected by default. Reset Phone The phone data will be cleared, including configuration and database tables. 12.5 System >> Upgrade Upgrade the phone software version, customized ringtone, background, DSS Key icon, etc., can also be upgraded to delete the file. Ring tone support .wav format. 12.6 System >> Auto Provision The Auto Provision settings help IT manager or service provider to easily deploy and manage the devices in mass volume. For the detail of Auto Provision, please refer to this link Auto Provision Description 12.7 System >> Tools Tools provided in this page help users to identify issues at trouble shooting. Please refer to 13 Trouble Shooting for more detail. 12.8 System >> Reboot Phone This page can restart the phone. 104 13 Network >> Basic This page allows users to configure network connection types and parameters. 13.1 Network >> Service Port This page provides settings for Web page login protocol, protocol port settings and RTP port. Picture 111 - Service Port Settings Table 20 - Service port Parameter Web Server Type Description Reboot to take effect after settings. Optionally, the web page login is HTTP/HTTPS. Web Logon Timeout Default as 15 minutes, the timeout will automatically exit the login page, need to login again. Web auto login After the timeout does not need to enter a user name password, will automatically login to the web page. HTTP Port The default is 80. If you want system security, HTTPS Port RTP Port Range Start 105 you can set ports other than 80. Such as :8080, webpage login: HTTP://ip:8080 The default is 443, the same as the HTTP port. The value range is 1025 to 65535. The value of RTP port starts from the initial value set. For each call, the value of voice and video port is added 2. RTP Port Quantity Number of calls. 13.2 Network >> Advanced Advanced network Settings are typically configured by the IT administrator to improve the quality of the phone service. For configuration, query the 10.7 advanced Settings. 13.3 Line >> SIP Configure the Line service configuration on this page. Parameters Register Settings Line Status Activate Username Table 21 - Line configuration on the web page Description Display the current line status at page loading. To get the up to date line status, user has to refresh the page manually. Whether the service of the line is activated Enter the username of the service account. Authentication User Enter the authentication user of the service account Display Name Enter the display name to be sent in a call request. Authentication Password Enter the authentication password of the service account Realm Enter the SIP domain if requested by the service Server Name SIP Server 1 Server Address Server Port provider Input server name. Enter the IP or FQDN address of the SIP server Enter the SIP server port, default is 5060 Transport Protocol Set up the SIP transport line using TCP or UDP Registration Expiration Set SIP expiration date. or TLS. SIP Server 2 Server Address Enter the IP or FQDN address of the SIP server 106 Server Port Transport Protocol Registration Expiration SIP Proxy Server Address Proxy Server Port Proxy User Proxy Password Enter the SIP server port, default is 5060 Set up the SIP transport line using TCP or UDP or TLS. Set SIP expiration date. Enter the IP or FQDN address of the SIP proxy server. Enter the SIP proxy server port, default is 5060. Enter the SIP proxy user. Enter the SIP proxy password. Backup Proxy Server Address Enter the IP or FQDN address of the backup proxy server. Backup Proxy Server Port Enter the backup proxy server port, default is 5060. Basic Settings Enable Auto Answering Enable auto-answering, the incoming calls will be answered automatically after the delay time Auto Answering Delay Set the delay for incoming call before the system automatically answered it Call Forward Unconditional Enable unconditional call forward, all incoming calls will be forwarded to the number specified in the next field Call Forward Number for Unconditional Set the number of unconditional call forward Call Forward on Busy Enable call forward on busy, when the phone is busy, any incoming call will be forwarded to the number specified in the next field. Call Forward Number for Busy Set the number of call forward on busy . Call Forward on No Answer Enable call forward on no answer, when an incoming call is not answered within the configured delay time, the call will be forwarded to the number specified in the next field. Call Forward Number for No Answer Set the number of call forward on no answer. Call Forward Delay for No Answer Set the delay time of not answered call before Transfer Timeout Conference Type 107 being forwarded. Set the timeout of call transfer process. Set the type of call conference, Local=set up call conference by the device itself, maximum supports two remote parties, Server=set up call conference by dialing to a conference room on Server Conference Number Set the conference room number when conference type is set to be Server Subscribe For Voice Message Enable the device to subscribe a voice message the server waiting notification, if enabled, the device will receive notification from the server if there is voice message waiting on the server Voice Message Number Set the number for retrieving voice message Voice Message Subscribe Period Set the interval of voice message notification Enable Hotline subscription Enable hotline configuration, the device will dial to the specific number immediately at audio channel opened by off-hook handset or turn on hands-free speaker or headphone Hotline Delay Set the delay for hotline before the system Hotline Number Dial Without Registered Enable Missed Call Log automatically dialed it Set the hotline dialing number Set call out by proxy without registration If enabled, the phone will save missed calls into the call history record. DTMF Type Set the DTMF type to be used for the line DTMF SIP INFO Mode Set the SIP INFO mode to send * and # or 10 and 11 Enable DND Enable Do-not-disturb, any incoming call to this line will be rejected automatically Subscribe For Voice Message Enable the device to subscribe a voice message Use VPN Use STUN Enable Failback waiting notification, if enabled, the device will receive notification from the server if there is voice message waiting on the server Set the line to use VPN restrict route Set the line to use STUN for NAT traversal Whether to switch to the primary server when it is available. Failback Interval A Register message is used to periodically detect the time interval for the availability of the main Proxy. Signal Failback Multiple proxy cases, whether to allow the invite/register request to also execute failback. 108 Signal Retry Counts The number of attempts that the SIP Request considers proxy unavailable under multiple proxy scenarios. Codecs Settings Set the priority and availability of the codecs by Video Codecs Advanced Settings Use Feature Code Enable DND Disable DND adding or remove them from the list. Select video code to preview video. When this setting is enabled, the features in this section will not be handled by the device itself but by the server instead. In order to control the enabling of the features, the device will send feature code to the server by dialing the number specified in each feature code field. Set the feature code to dial to the server Set the feature code to dial to the server Enable Call Forward Unconditional Set the feature code to dial to the server Disable Call Forward Unconditional Set the feature code to dial to the server Enable Call Forward on Busy Set the feature code to dial to the server Disable Call Forward on Busy Set the feature code to dial to the server Enable Call Forward on No Answer Set the feature code to dial to the server Disable Call Forward on No Answer Set the feature code to dial to the server Enable Blocking Anonymous Call Set the feature code to dial to the server Disable Blocking Anonymous Call Set the feature code to dial to the server Call Waiting On Code Call Waiting Off Code Send Anonymous On Code Send Anonymous Off Code SIP Encryption Set the feature code to dial to the server Set the feature code to dial to the server Set the feature code to dial to the server Set the feature code to dial to the server Enable SIP encryption such that SIP transmission will be encrypted RTP Encryption Enable RTP encryption such that RTP transmission will be encrypted Enable Session Timer Set the line to enable call ending by session Session Timeout Enable BLF List BLF List Number 109 timer refreshment. The call session will be ended if there is not new session timer event update received after the timeout period Set the session timer timeout period Enable/Disable BLF List BLF List allows one BLF key to monitor the Response Single Codec If setting enabled, the device will use single status of a group. Multiple BLF lists are supported. BLF Server codec in response to an incoming call request The registered server will receive the subscription package from ordinary application of BLF phone. Please enter the BLF server, if the sever does not support subscription package, the registered server and subscription server will be separated. Keep Alive Type Set the line to use dummy UDP or SIP OPTION Keep Alive Interval Keep Authentication packet to keep NAT pinhole opened Set the keep alive packet transmitting interval Keep the authentication parameters from previous authentication Blocking Anonymous Call Reject any incoming call without presenting caller ID User Agent Set the user agent, the default is Model with Software Version. Specific Server Type Set the line to collaborate with specific server SIP Version type Set the SIP version Anonymous Call Standard Set the standard to be used for anonymous Local Port Ring Type Enable user=phone Use Tel Call Auto TCP Enable Rport Enable PRACK DNS Mode Set the local port Set the ring tone type for the line Sets user=phone in SIP messages. Set use tel call Using TCP protocol to guarantee usability of transport for SIP messages above 1500 bytes Set the line to add rport in SIP headers Set the line to support PRACK SIP message Select DNS mode, A, SRV, NAPTR Enable Long Contact Allow more parameters in contact field per RFC Enable Strict Proxy 3840 Enables the use of strict routing. When the phone receives packets from the server it will use the source IP address, not the address in via field. 110 Convert URI Convert not digit and alphabet characters to
%hh hex code Use Quote in Display Name Whether to add quote in display name, i.e. 123 vs 123 Enable GRUU Support Globally Routable User-Agent URI Sync Clock Time Enable Inactive Hold Caller ID Header
(GRUU) Time Sync with server With the post-call hold capture package enabled, you can see that in the INVITE package, SDP is inactive. Set the Caller ID Header Use 182 Response for Call waiting Set the device to use 182 response code at call Enable Feature Sync Enable SCA CallPark Number Server Expire TLS Version uaCSTA Number Enable Click To Talk Enable Chgport VQ Name VQ Server VQ Port VQ HTTP/HTTPS Server Flash mode Flash Info Content-Type Flash Info Content-Body PickUp Number JoinCall Number Intercom Number Unregister On Boot Enable MAC Header waiting response Feature Sync with server Enable/Disable SCA (Shared Call Appearance ) Set the CallPark number. Set the timeout to use the server. Choose TLS Version. Set uaCSTA Number. With the use of special server, click to call out directly after enabling. Whether port updates are enabled. Open the VQ name for VQ RTCP-XR. Open VQ server address for VQ RTCP-XR. Open VQ port for VQ RTCP-XR. Enable VQ server selection for VQ RTCP-XR. Chose Flash modenormal or SIP info. Set the SIP info content type. Set the SIP info content body. Set the scramble number when the Pickup is enabled. Set JoinCall Number. Set Intercom Number. Whether to enable logout function. Whether to open the registration of SIP package with user agent with MAC or not. Enable Register MAC Header Whether to open the registration is user agent 111 BLF Dialog Strict Match Whether to enable accurate matching of BLF with MAC or not. PTime(ms) SIP Global Settings Strict Branch Enable Group Enable RFC4475 Enable Strict UA Match sessions. Set whether to bring ptime field, default no. Set up to strictly match the Branch field. Set open group. Set to enable RFC4475. Enable strict UA matching. Registration Failure Retry Time Set the registration failure retry time. Local SIP Port Enable uaCSTA Modify the phone SIP port. Set to enable the uaCSTA function. 13.4 Line >> SIP Hotspot Please refer to 9.9 SIP Hotspot. 13.5 Line >> Dial Plan Picture 112 - Dial plan settings Table 22 - Phone 7 dialing methods Parameters Description Press # to invoke dialing The user dials the other party's number and then adds the # number to dial out;
Dial Fixed Length The number entered by the user is automatically Timeout dial dialed out when it reaches a fixed length The system dials automatically after timeout Press # to Do Blind Transfer The user enters the number to be transferred and then presses the "#" key to transfer the 112 Blind Transfer on Onhook After the user enters the number, hang up the current call to a third party Attended Transfer on Onhook Hang up the handle or press the hands-free handle or turn off the hands-free function to transfer the current call to a third party. Attended Transfer on Conference Onhook During a three-way call, hang up the handle and button to realize the function of attention
-transfer, which can transfer the current call to a third party. Enable E.164 Add dialing rules:
the remaining two parties remain on the call. Please refer to e. 164 standard specification Picture 113 - Custom setting of dial - up rules Table 23 - Dial - up rule configuration table Parameters Dial rule 113 Description There are two types of matching: Full Matching or Prefix Matching. In Full matching, the entire phone number is entered and then mapped per the Dial Peer rules. In prefix matching, only part of the number is entered followed by T. The mapping with then take place whenever these digits are dialed. Prefix mode supports a maximum of 30 digits. Note: Two different special characters are used. x -- Matches any single digit that is dialed.
[ ] -- Specifies a range of numbers to be matched. It may be a range, a list of ranges separated by commas, or a list of digits. Destination Port Alias Set Destination address. This is for IP direct. Set the Signal port, and the default is 5060 for SIP. Set the Alias. This is the text to be added, replaced or deleted. It is an optional item. Note: There are four types of aliases. all: xxx xxx will replace the phone number. add: xxx xxx will be dialed before any phone number. del The characters will be deleted from the phone number. rep: xxx xxx will be substituted for the specified characters. Suffix Length Characters to be added at the end of the phone number. It is an optional item. Set the number of characters to be deleted. For example, if this is set to 3, the phone will delete the first 3 digits of the phone number. It is an optional item. This feature allows the user to create rules to make dialing easier. There are several different options for dialing rules. The examples below will show how this can be used. Example 1: All Substitution -- Assume that it is desired to place a direct IP call to IP address 172.168.2.208. Using this feature, 123 can be substituted for 172.168.2.208. Picture 114 - Dial rules table (1) Example 2: Partial Substitution -- To dial a long distance call to Beijing requires dialing area code 010 before the local phone number. Using this feature 1 can be substituted for 010. For example, to call 62213123 would only require dialing 162213123 instead of 01062213123. 114 Picture 115 - Dial rules table (2) Example 3: Addition -- Two examples are shown. In the first case, it is assumed that 0 must be dialed before any 11 digit number beginning with 13. In the second case, it is assumed that 0 must be dialed before any 11 digit number beginning with 135, 136, 137, 138, or 139. Two different special characters are used. x -- Matches any single digit that is dialed.
[] -- Specifies a range of numbers to be matched. It may be a range, a list of ranges separated by commas, or a list of digits. 13.6 Line >> Action Plan When calling to a phone, the bounded IP camera synchronously transmits video to the opposite phone (video support). Table 24 - IP camera Parameter Number Type Direction Line Username Password URL User Agent Description Auxiliary phone number (support video) Support video display on call. For call mode, incoming/outgoing call displays video Set up outgoing lines. Bind the user name of the IP camera. Bind IP camera password. Video streaming information. Set user agent information 13.7 Line >> Basic Settings Set up the register global configuration. 115 Parameters STUN Settings Server Address Server Port Binding Period Table 25 - Set the line global configuration on the web page Description Set the STUN server address Set the STUN server port, default is 3478 Set the STUN binding period which can be used to keep the NAT pinhole opened. SIP Waiting Time Set the timeout of STUN binding before sending SIP messages Certification File TLS Certification File Upload or delete the TLS certification file used for encrypted SIP transmission. 13.8 Phone settings >> Features Configuration phone features. Table 26 - General function Settings Parameters Basic Settings Enable Call Waiting Enable Call Transfer Semi-Attended Transfer Description Enable this setting to allow user to take second incoming call during an established call. Default enabled. Enable Call Transfer. Enable Semi-Attended Transfer by selecting it Enable 3-Way Conference Enable 3-way conference by selecting it Enable Auto Onhook The phone will hang up and return to the idle automatically at hands-free mode Auto Onhook Time Specify Auto Onhook time, the phone will hang up and return to the idle automatically after Auto Hand down time at hands-free mode, and play dial tone Auto Onhook time at handset mode Ring for Headset Enable Ring for Handset by selecting it, the phone plays ring tone from handset. Auto Headset Enable this feature, headset plugged in the 116 Enable Silent Mode When enabled, the phone is muted, there is no phone, user press answer key or line key to answer a call with the headset automatically. Disable Mute for Ring Enable Default Line ringing when calls, you can use the volume keys and mute key to unmute. When it is enabled, you cant mute the phone If enabled, user can assign default SIP line for dialing out rather than SIP1. Enable Auto Switch Line Enable phone to select an available SIP line as Default Ext Line Ban Outgoing Hide DTMF Enable CallLog default automatically Select the default line to use for outgoing calls If you select Ban Outgoing to enable it, and you cannot dial out any number. Configure the hide DTMF mode. Select whether to save the call log. Enable Restricted Incoming List Whether to enable restricted call list. Enable Allowed Incoming List Whether to enable the allowed call list. Enable Restricted Outgoing List Whether to enable the restricted allocation list. Enable Country Code Whether the country code is enabled. Country Code Area Code Fill in the country code. Fill in the area code. Enable Number Privacy Whether to enable number privacy. Match Direction Start Position Hide Digits Allow IP Call P2P IP Prefix Caller Name Priority Emergency Call Number Search path LDAP Search Matching direction, there are two kinds of rules from right to left and from left to right. Open number privacy after the start of the hidden location. Turn on number privacy to hide the number of digits. If enabled, user can dial out with IP address Prefix a point-to-point IP call. Change caller ID display priority. Select the search path. Select from with one LDAP for search Configure the Emergency Call Number. Despite Emergency Call Number the keyboard is locked, you can dial the emergency call number 117 Restrict Active URI Source IP Set the device to accept Active URI command from specific IP address. More details please refer to this link Push XML Server Configure the Push XML Server, when phone receives request, it will determine whether to display corresponding content on the phone which sent by the specified server or not. Enable Pre-Dial Disable this feature, user enter number will open audio channel automatically. Enable the feature, user enter the number without opening audio channel. If enabled, up to 10 simultaneous calls can exist Enable Multi Line on the phone, and if disabled, up to 2 Line Display Format simultaneous calls can exist on the phone. Custom line formatSIPn/SIPnxxx/xxx@SIPn Contact As White List Type NONE/BOTH/DND White List/FWD White List Block XML When Call Disable XML push on call. SIP notify Tone Settings Enable Holding Tone Enable Call Waiting Tone Play Dialing DTMF Tone When enabled, the phone displays the information when it receives the relevant notify content. When turned on, a tone plays when the call is held When turned on, a tone plays when call waiting Play DTMF tone on the device when user pressed a phone digits at dialing, default enabled. Play Talking DTMF Tone Play DTMF tone on the device when user DND Settings DND Option pressed a phone digits during taking, default enabled. Select to take effect on the line or on the phone or close. Enable DND Timer Enable DND Timer, If enabled, the DND is DND Start Time automatically turned on from the start time to the off time. Set DND Start Time 118 DND End Time Intercom Settings Enable Intercom Enable Intercom Mute Enable Intercom Tone Set DND End Time When intercom is enabled, the device will accept the incoming call request with a SIP header of Alert-Info instruction to automatically answer the call after specific delay. Enable mute mode during the intercom call If the incoming call is intercom call, the phone plays the intercom tone Enable Intercom Barge Enable Intercom Barge by selecting it, the phone Response Code Settings DND Response Code Busy Response Code Reject Response Code Password Dial Settings Enable Password Dial auto answers the intercom call during a call. If the current call is intercom call, the phone will reject the second intercom call Set the SIP response code on call rejection on DND Set the SIP response code on line busy Set the SIP response code on call rejection Enable Password Dial by selecting it, When number entered is beginning with the password prefix, the following N numbers after the password prefix will be hidden as *, N stands for the value which you enter in the Password Length field. For example: you set the password prefix is 3, enter the Password Length is 2, then you enter the number 34567, it will display 3**67 on the phone. Encryption Number Length Configure the Encryption Number length Password Dial Prefix Power LED Common SMS/MWI Missed 119 Configure the prefix of the password call number Standby power lamp state, off when off, open is always bright red. Off by default. The status of power lamp when there is unread short message/voice message, including off/on/slow flash/quick flash, default slow flash. The state of the power lamp when there is a Talk/Dial Ringing Mute Hold/Held Notification Popups Display Missed Call Popup missed call, including off/on/slow flash/quick flash, the default slow flash. In the talk/dial state, the power lamp state, off is off, on is always red bright, the default is off. Power lamp status when there is an incoming call, including off/on/slow flash/quick flash, default flash. Power lamp status in mute mode, including off/on/slow flash/quick flash, off by default. The power lamp state, including off/on/slow flash/quick flash, is turned off by default when left/retained. No incoming call popup prompt after opening, no popup prompt when closing, open by default. Voice message popup prompt is not answered Display MWI Popup after opening, and it is opened by default if there is no popup prompt when closing. There is a popup prompt when the WIFI adapter Display Device Connect Popup is connected. There is no popup prompt when the WIFI adapter is closed. It is on by default. There is popup prompt for unread messages Display SMS Popup after opening, and there is no popup prompt Display Other Popup when closing. It is opened by default. When the handle is not hung back after opening, registration fails, IP acquisition fails, Tr069 connection fails and other abnormalities, there will be popup prompt when it is opened;
otherwise, there will be no prompt when it is closed, and it will be opened by default. 13.9 Phone settings >> Media Settings Change voice Settings. Parameter Description Table 27 - Voice settings 120 Codecs Settings Select enable or disable voice encoding:
Video codec Video codec Media Setting G.711A/U,G.722,G.729, G.726-16,G726-24,G726-32,G.726-40, ILBC,opus Select to enable video encoding:H264 DTMF Payload Type Enter the DTMF payload type, the value must be 96~127. Headset Mic Gain Set the earphone's radio volume gain to fit Opus playload type Set Opus load type, range 96~127. different models of earphones. Set Opus sampling rate, including opus-nb (8KHz) OPUS Sample Rate and opus-wb (16KHz). ILBC Payload Type Set the ILBC Payload Type, the value must be ILBC Payload Length Onhook Time 96~127. Set the ILBC Payload Length Configure a minimum response time, which defaults to 200ms Enable the patting spring to generate Flash Whether to turn on the plug spring to generate Video bit rate Video frame rate Video resolution H.264Payload Type Flash the bit rate of video:64kbps 192kbps Set 256kbps384kbps512kbps768kbps1Mbps 1.6Mbps2Mbps3Mbps4Mbps Set the video frame rate5fps10fps15fps 20fps25fps30fps Set Video resolutionCIF,VGA,4CIF,720P Set the H264 Payload Type the value must be 96~127. Display splicing frame Whether to start displaying splicing frames RTP Control Protocol(RTCP) Settings CNAME user CNAME host RTP Settings RTP keep alive Alert Info Ring Settings Value 121 Set CNAME user Set CNAME host Hold the call and send the packet after 30s Set the value to specify the ring type. Ring Type Type1-Type9 13.10 Phone settings >> MCAST This feature allows user to make some kind of broadcast call to people who are in multicast group. User can configure a multicast DSS Key on the phone, which allows user to send a Real Time Transport Protocol (RTP) stream to the pre-configured multicast address without involving SIP signaling. You can also configure the phone to receive an RTP stream from pre-configured multicast listening address without involving SIP signaling. You can specify up to 10 multicast listening addresses. Parameters Normal Call Priority Table 28 - Multicast parameters Description Define the priority of the active call, 1 is the highest priority, 10 is the lowest. Enable Page Priority The voice call in progress shall take precedence Name Host: port over all incoming paging calls. Listened multicast server name Listened multicast servers multicast IP address and port. 13.11 Phone settings >> Action Action URL Note!ActionurlsareusedforIPPBXsystemstosubmitphoneevents.Pleaserefer to Action URL for details. 13.12 Phone settings >> Time/Date The user can configure the time Settings of the phone on this page. Table 29 Time & Date settings Parameters Description Network Time Server Settings Time Synchronized via SNTP Enable time-sync through SNTP protocol 122 Time Synchronized via DHCP Enable time-sync through DHCP protocol Primary Time Server Secondary Time Server Time Zone Resync Period 12-Hour Clock Date Format Set primary time server address Set secondary time server address, when primary server is not reachable, the device will try to connect to secondary time server to get time synchronization. Select the time zone Time of re-synchronization with time server Set the time display in 12-hour mode Select the time/date display format Daylight Saving Time Settings Local Choose your local, phone will set daylight saving time automatically based on the local DST Set Type Choose DST Set Type, if Manual, you need to Fixed Type Offset Month Start Week Start Weekday Start Hour Start Minute Start Month End Week End Weekday End Hour End Minute End set the start time and end time. Daylight saving time rules are based on specific dates or relative rule dates for conversion. Display in read-only mode in automatic mode. The offset minutes when DST started The DST start month The DST start week The DST start weekday The DST start hour The DST start minute The DST end month The DST end week The DST end weekday The DST end hour The DST end minute Manual Time Settings You can set your time manually 13.13 Phone settings >> Tone This page allows users to configure a phone prompt. You can either select the country area or customize the area. If the area is selected, it will bring out the following information directly. If you choose to customize the area, you can 123 modify the button tone, call back tone and other information. Picture 116 - Tone settings on the web 13.14 Phone settings >> Advanced User can configure the advanced configuration settings in this page. Screen Configuration. Enable Energy Saving Backlight Time Screen Saver LCD Menu Password Settings. The password is admin by default. Keyboard Lock Settings. Configure Greeting Words The greeting message will display on the top left corner of the LCD when the device is idle, which is limited to 16 characters. The default chars are VOIP PHONE. 13.15 Phonebook >> Contact User can add, delete, or edit contacts in the phonebook in this page. User can browse the phonebook and sorting it by name, phones, or filter them out by group. To add a new contact, user should enter contacts information and press Add button to add it. 124 To edit a contact, click on the checkbox in front of the contact, the contact information will be copied to the contact edit boxes, press Modify button after finished editing. To delete one or multiple contacts, check on the checkbox in front of the contacts wished to be deleted and click the Delete button, or click the Clear button with selecting any contacts to clear the phonebook. User can also add multiple contacts into a group by selecting the group in the dropdown options in front of Add to Group button at the bottom of the contact list, selecting contacts with checkbox and click Add to Group to add selected contacts into the group. Similarly, user can select multiple users and add them into blacklist by click Add to Blacklist button. 13.16 Phonebook >> Cloud phonebook Cloud Phonebook User can configure up to 8 cloud phonebooks. Each cloud phonebook must be configured with an URL where an XML phonebook is stored. The URL may be based on HTTP/HTTPs or FTP protocol with or without authentication. If authentication is required, user must configure the username and password. To configure a cloud phonebook, the following information should be entered, Phonebook name (must) Phonebook URL (must) Access username (optional) Access password (optional) LDAP Settings The cloud phonebook allows user to retrieve contact list from a LDAP Server through LDAP protocols. User must configure the LDAP Server information and Search Base to be able to use it on the device. If the LDAP server requests an authentication, user should also provide username and password. To configure a LDAP phonebook, the following information should be entered, Display Title (must) LDAP Server Address (must) 125 LDAP Server Port (must) Search Base (must) Access username (optional) Access password (optional) Note! Refer to the LDAP technical documentation before creating the LDAP phonebook and phonebook server. Web page preview Phone page supports preview of Internet phone directory and contacts After setting up the XML Voip directory or LDAP, Select [Phone book] >> [Cloud phone book] >> [Cloud phone book] to select the type. Click the set XML/LDAP to download the contact for browsing. Picture 117 - Web cloud phone book Settings 13.17 Phonebook >> Call List Restricted Incoming Calls It is similar like a blacklist. Add the number to the blacklist, and the user will no longer receive calls from the stored number until the user removes it from the list. Users can add specific Numbers to the blacklist or add specific prefixes to the blacklist to 126 block calls with all Numbers with this prefix. Allowed Incoming Calls When DND is enabled, the incoming call number can still be called. Restricted Outgoing Calls Adds a number that restricts outgoing calls and cannot be called until the number is removed from the table. 13.18 Phonebook >> Web Dial Use web pages for call, reply, and hang up operations. 13.19 Phonebook >> Advanced Users can export the local phone book in XML, CSV, and VCF format and save it on the local computer. Users can also import contacts into the phone book in XML, CSV, and VCF formats. Attention! If the user imports the same phone book repeatedly, the same contact will be ignored. If the name is the same but the number is different, the contact is created again. Users can delete groups or add new groups on this page. Deleting a contact group will not delete contacts in that group. 13.20 Call Logs The user can browse the complete call record in this page. The call record can be sorted by time, call number, contact name or line, and the call record can be screened by call record type (incoming call, outgoing call, missed call, forward call). The user can also save the number in the call record to his/her phone book or add it to the blacklist/whitelist. Users can also dial the web page by clicking on the number in the call log. Users can also download call records conditionally and save them locally. 127 13.21 Function Key >> Function Key Function Key Configuration One-key transfer Settings: establish new call, blind transfer, attention-transfer, one-key three-party, Play DTMF. DSS Key home page: None/Page1/Page2/Page3/Page4 The device provides 112 user-defined shortcuts that users can configure on a web page. Parameters Memory Key Table 30 - Function Key configuration Description BLF (NEW CALL/BXFE /AXFER): It is used to prompt user the state of the subscribe extension, and it can also pick up the subscribed number, which help user monitor the state of subscribe extension (idle, ringing, a call). There are 3 types for one-touch BLF transfer method. p.s. User should enter the pick-up number for specific BLF key to fulfill the pick-up operation. Presence: Compared to BLF, the Presence is also able to view whether the user is online. Note: You cannot subscribe the same number for BLF and Presence at the same time Speed Dial: You can call the number directly which you set. This feature is convenient for you to dial the number which you frequently dialed. Intercom: This feature allows the operator or the secretary to connect the phone quickly; it is widely used in office environments. Line It can be configured as a Line Key. User is able to make a call by Key Event User can select a key event as a shortcut to trigger. pressing Line Key. DTMF URL Multicast For example: MWI / DND / Release / Headset / Hold / etc. It allows user to dial or edit dial number easily. Open the specific URL directly. Configure the multicast address and audio codec. User presses the key to initiate the multicast. 128 Action URL XML browser The user can use a specific URL to make basic calls to the phone. Users can set the DSS Key for specific URL download and other operations. 13.22 Function Key >> Softkey The User Settings mode and display style, display page. Table 31 - Softkey configuration Parameter Description Softkey Mode Softkey mode Softkey Style Disabled and MoreDefault is Disabled Softkey display style Softkey Exit on Left or Right Screen Redial/2aB/Delete/Exit/Call Back/Dial/Join/MWI/Local Call Dialer Contacts/Pickup/CallLog/Missed/Clear/ln/Dialed/Pause/Next line/Prev line/Headset/Audio/Video/Remote XML/DSS Key Conference Hold/Split/End/Release/Mute/DSS Key/Headset Desktop CallLog/Menu/Local Contacts/DND/Prev Account/Next Account/Blacklist/Call Back/CallForward/Locked/Memo/
Missed/MWI/Dialed/Reboot/Redial/Remote XML/SMS/
Headset/Status/DSS Key/ln Redial/2aB/Delete/Exit/Forward/Local Contacts/CallLog Divert Dialed
/Clear/Missed/Dialed/Headset/Video/Audio/Remote XML Ending Redial/End/Headset/Release/DSS Key
/DSS Key Predictive Dialer Ringing Dial/2aB/Delete/Exit/Call Back/Local Contacts/Redial
/Pickup/MWI/Join/CallLog/Release/Missed/Pause/Dialed/
Headset/Video/Audio/Remote XML/DSS Key/ln/Next line
/Prev line Answer/Forward/Reject/Mute/Release/Headset/Video/Audio/
DSS key Hold/Transfer/Conference/End/Mute/Release/New Call/
Talking Local Contacts/Listen/CallLog/Next call/Prev call/
Private/Headset/Video/Audio/DSS Key 129 Transfer Alerting End/Transfer/Headset/Release/DSS Key Transfer Dialer CallLog/Clear/Missed/Dialed/Pause/Headset/Video/Audio/R Redial/Delete/Exit/2aB/Dial/Local Contacts/Transfer/
Trying End/Release/Headset/DSS Key emote XML/DSS Key Waiting call/New call/Prev call/Reject/Release/Headset/Listen/
Hold/Transfer/Conference/End/Answer/Forward/Mute/Next Video/Audio/DSS Key 13.23 Function Key >> Advanced Global key Settings The default configuration is empty, and the global memory key function can be configured. The configured memory key has a call path. If the global configuration is maintained, pressing the memory key again will maintain the call path. If the same configuration hung up, press the memory key again will hang up this road call. Programmable key Settings Please refer to the Table 31 Softkey configuration IP Camera List Picture 118 -
IP Camera List 13.24 Application >> Manage Recording See 9.3 Record for details of recording. 130 13.25 Security >> Web Filter The user can set up a configuration management phone that allows only machines with a certain network segment IP access. Picture 119 - Web Filter settings Picture 120 - Web Filter Table Add and remove IP segments that are accessible; Configure the starting IP address within the start IP, end the IP address within the end IP, and click [Add] to submit to take effect. A large network segment can be set, or it can be divided into several network segments to add. When deleting, select the initial IP of the network segment to be deleted from the drop-down menu, and then click [Delete] to take effect. Enable web page filtering: configure enable/disable web page access filtering; Click the
"apply" button to take effect. Note: if the device you are accessing is in the same network segment as the phone, please do not configure the filter segment of the web page to be outside your own network segment, otherwise you will not be able to log in the web page. 13.26 Security >> Trust Certificates Set whether to open license certificate and general name validation, select certificate 131 module. You can upload and delete uploaded certificates. Picture 121 - Certificate of settings 13.27 Security >> Device Certificates Select the device certificate as the default and custom certificate. You can upload and delete uploaded certificates. Picture 122 - Device certificate setting 13.28 Security >> Firewall 132 Picture 123 - Network firewall Settings Through this page can set whether to enable the input, output firewall, at the same time can set the firewall input and output rules, using these Settings can prevent some malicious network access, or restrict internal users access to some resources of the external network, improve security. Firewall rule set is a simple firewall module. This feature supports two types of rules: input rules and output rules. Each rule is assigned an ordinal number, allowing up to 10 for each rule. Considering the complexity of firewall Settings, the following is an example to illustrate:
Table 32 - Network Firewall Parameter Description Enable Input Rules Indicates that the input rule application is enabled. Enable Output Rules Indicates that the output rule application is enabled. Input/Output To select whether the currently added rule is an input or Deny/Permit Protocol output rule. To select whether the current rule configuration is disabled or allowed;
There are four types of filtering protocols: TCP | UDP |
ICMP | IP. Src Port Range Filter port range Src Address 133 Source address can be host address, network address, or all addresses 0.0.0.0; It can also be a network address similar to *.*.*.0, such as: 192.168.1.0. The destination address can be either the specific IP Dst Address address or the full address 0.0.0.0; It can also be a Src Mask Dst Mask network address similar to *.*.*.0, such as: 192.168.1.0. Is the source address mask. When configured as 255.255.255.255, it means that the host is specific. When set as 255.255.255.0, it means that a network segment is filtered. Is the destination address mask. When configured as 255.255.255.255, it means the specific host. When set as 255.255.255.0, it means that a network segment is filtered. After setting, click [Add] and a new item will be added in the firewall input rule, as shown in the figure below:
Picture 124 - Firewall Input rule table Then select and click the button [Apply]. In this way, when the device is running: ping 192.168.1.118, the packet cannot be sent to 192.168.1.118 because the output rule is forbidden. However, other IP of the ping 192.168.1.0 network segment can still receive the response packet from the destination host normally. Picture 125 - Delete firewall rules Select the list you want to delete and click [Delete] to delete the selected list. 13.29 Device Log >> Device Log You can grab the device log, and when you encounter an abnormal problem, you can send the log to the technician to locate the problem. See 13.6 Get log information. 134 14 Trouble Shooting When the phone is not in normal use, the user can try the following methods to restore normal operation of the phone or collect relevant information and send a problem report to technical support mailbox. 14.1 Get Device System Information Users can get information by pressing the [Menu] >> [Status] option in the phone.The following information will be provided:
The network information Equipment information (model, software and hardware version), etc. 14.2 Reboot Device Users can reboot the device from soft-menu, [Menu] >> [Phone settings] >> [System], and press [Reboot], Or, simply remove the power supply and restore it again. 14.3 Reset Device to Factory Default Reset Device to Factory Default will erase all users configuration, preference, database and profiles on the device and restore the device back to the state as factory default. To perform a factory default reset, user should press [Menu] >> [phone setting]>>
[maintain] , and then input the password to enter the interface. Then choose [Phone Reset] and press [Reset]. The device will be rebooted into a clean factory default state. 14.4 Screenshot If there is a problem with the phone, the screenshot can help the technician locate the function and identify the problem. In order to obtain screen shots, log in the phone webpage [System] >> [Tools], and you can capture the pictures of the main screen (you can capture them in the interface with problems). 135 Picture 126 - Screenshot 14.5 Network Packets Capture Sometimes it is helpful to dump the network packets of the device for issue identification. To get the packets dump of the device, user needs to log in the device web portal, open page [System] >> [Tools] and click [Start] in Network Packets Capture section. A pop-up message will be prompt to ask user to save the capture file. User then should perform relevant operations such as activate/deactivate line or making phone calls and click [Stop] button in the web page when operation finished. The network packets of the device during the period have been dumped to the saved file. User may examine the packets with a packet analyzer or send it to support mailbox. Picture 127 - Web capture 14.6 Get Log Information Log information is helpful when encountering an exception problem. In order to get the 136 log information of the phone, the user can log in the phone web page, open the page
[System] -[Tools] - [one-click Export Debug Info], [Export ] to local analysis or send the log to the technician to locate the problem. Picture 128 - one-click Export Or use a thumb drive to export debugging log, find a thumb drive to place a text document named fv-ipphone-dump-trace.txt, Plug in the USB port and wait for about 3 minutes.The usb flash drive automatically generates log files. 14.7 Common Trouble Cases Table 33 - Trouble Cases Trouble Case Solution Device could not boot up 1. The device is powered by external power supply via power adapter or PoE switch. Please use standard power adapter provided by PoE switch met with the specification requirements and check if device is well connected to power source. 2. If you saw POST MODE on the device screen, the device system image has been damaged. Please contact location technical support to help you restore the phone system. Device could not register to a 1. Please check if device is well connected to the network. The service provider network Ethernet cable should be connected to the
[Network] port NOT the
[PC] port. If the cable is not well connected to the network icon
[WAN disconnected] will be flashing in the middle of the screen. 2. Please check if the device has an IP address. Check the system 137 information, if the IP displays Negotiating, the device does not have an IP address. Please check if the network configurations is correct. 3. If network connection is fine, please check again your line configurations. If all configurations are correct, please kindly contact your service provider to get support, or follow the instructions in 13.5 Network Packet Capture to get the network packet capture of registration process and send it to support to analyze the issue. No Audio or Poor Audio in 1. Please check if Handset is connected to the correct Handset (
) Handset port NOT Headphone (
) port. 2. The network bandwidth and delay may be not suitable for audio call at the moment. Poor Audio or Low Volume in 1. There are two Headphone wire sequence in the market. Headphone Audio is chopping at far-end This is usually due to loud volume feedback from speaker to in Hands-free speaker mode microphone. Please lower down the speaker volume a little bit, the chopping will be gone. 138
1 2 3 | Internal Photos | Internal Photos | 1.73 MiB | April 06 2021 / October 03 2021 | delayed release |
1 2 3 | External Photos | External Photos | 1.66 MiB | April 06 2021 / October 03 2021 | delayed release |
1 2 3 | Label | ID Label/Location Info | 455.91 KiB | April 06 2021 |
Fanvil IP Phone Model:A32i This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions : (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. 4 Supplied by adapter: 5V==2A or 48V POE Fanvil Technology Co., Ltd 10/F Block A, Dualshine Global Sciencelnnovation Center, P|
Honglang North 2ndRoad, Bao'an District, Shenzhen, China FCC ID:2APPZ-A321 =o 4 www.fanvil.com Made in China
| {HM ean | WN i) | i pre repren yet ee eee 1 nT pene ee ne MMT TTT coker rmpenirmare mnipnnre tee ent eet rete Ts eer da da a-4
1 2 3 | Cover Letter | Cover Letter(s) | 219.09 KiB | April 06 2021 |
Fanvil Fanvil Technology Co., Ltd DATE Equipment Autorisation Division Federal Communications Commission 7435 Oakland Mills Road Columbia, MD 21046 FCC ID: 2APPZ-A321 Product Name:___IP Phone Request for Confidentialit Pursuant to Sections 0.457 and 0.459 of the commissions rules, we hereby request that the following documents be held confidential:
(List here the documents for which you are seeking confidentiality for example ...) e Schematics e Block diagram e Operation description The above materials contain trade secrets and proprietary information not customarily released to the public. The public disclosure of these materials may be harmful to the applicant and provide unjustified benefits to its competitors. In case of short-term Confidentiality, the applicant requests the exhibits selected above are withheld from public view for a period of _180_ days from the date of the Grant of Equipment Authorization and prior to marketing. The applicant understands that pursuant to Section 0.457 of the Rules, disclosure of this application and all accompanying documentation will not be made before the date of the Grant for this application. Pursuant to DA04-1705 June 15, 2004 of the Commission's public notice, we also request temporary confidential treatment of information accompanying this application as outlined below:
e Internal Photos e Users Manual e External Photos e Test Set-up Photos Dated this 2021.03.23 By: Dp vedic Chen Benedict Chen Signature Printed Title: | Product Manager On behalf of : Fanvil Technology Co., Ltd Telephone: 86-0755-26402199 gy Co., Ltd
1 2 3 | Test setup | Test Setup Photos | 200.88 KiB | April 06 2021 / October 03 2021 | delayed release |
frequency | equipment class | purpose | ||
---|---|---|---|---|
1 | 2021-04-06 | 5745 ~ 5825 | NII - Unlicensed National Information Infrastructure TX | Original Equipment |
2 | 2402 ~ 2480 | DSS - Part 15 Spread Spectrum Transmitter | ||
3 | 2412 ~ 2462 | DTS - Digital Transmission System |
app s | Applicant Information | |||||
---|---|---|---|---|---|---|
1 2 3 | Effective |
2021-04-06
|
||||
1 2 3 | Applicant's complete, legal business name |
Fanvil Technology Co., LTD.
|
||||
1 2 3 | FCC Registration Number (FRN) |
0027493469
|
||||
1 2 3 | Physical Address |
10/F Block A, Dualshine Global Science Innovation Honglang North 2nd Road, Bao'an District
|
||||
1 2 3 |
10/F Block A, Dualshine Global Science Innovation
|
|||||
1 2 3 |
Shenzhen, N/A
|
|||||
1 2 3 |
China
|
|||||
app s | TCB Information | |||||
1 2 3 | TCB Application Email Address |
s******@nemko.com
|
||||
1 2 3 | TCB Scope |
A4: UNII devices & low power transmitters using spread spectrum techniques
|
||||
app s | FCC ID | |||||
1 2 3 | Grantee Code |
2APPZ
|
||||
1 2 3 | Equipment Product Code |
A32I
|
||||
app s | Person at the applicant's address to receive grant or for contact | |||||
1 2 3 | Name |
B****** C******
|
||||
1 2 3 | Title |
Product Manager
|
||||
1 2 3 | Telephone Number |
86-07********
|
||||
1 2 3 | Fax Number |
86-07********
|
||||
1 2 3 |
b******@fanvil.com
|
|||||
app s | Technical Contact | |||||
n/a | ||||||
app s | Non Technical Contact | |||||
n/a | ||||||
app s | Confidentiality (long or short term) | |||||
1 2 3 | Does this application include a request for confidentiality for any portion(s) of the data contained in this application pursuant to 47 CFR § 0.459 of the Commission Rules?: | Yes | ||||
1 2 3 | Long-Term Confidentiality Does this application include a request for confidentiality for any portion(s) of the data contained in this application pursuant to 47 CFR § 0.459 of the Commission Rules?: | Yes | ||||
1 2 3 | If so, specify the short-term confidentiality release date (MM/DD/YYYY format) | 10/03/2021 | ||||
if no date is supplied, the release date will be set to 45 calendar days past the date of grant. | ||||||
app s | Cognitive Radio & Software Defined Radio, Class, etc | |||||
1 2 3 | Is this application for software defined/cognitive radio authorization? | No | ||||
1 2 3 | Equipment Class | NII - Unlicensed National Information Infrastructure TX | ||||
1 2 3 | DSS - Part 15 Spread Spectrum Transmitter | |||||
1 2 3 | DTS - Digital Transmission System | |||||
1 2 3 | Description of product as it is marketed: (NOTE: This text will appear below the equipment class on the grant) | IP Phone | ||||
1 2 3 | Related OET KnowledgeDataBase Inquiry: Is there a KDB inquiry associated with this application? | No | ||||
1 2 3 | Modular Equipment Type | Does not apply | ||||
1 2 3 | Purpose / Application is for | Original Equipment | ||||
1 2 3 | Composite Equipment: Is the equipment in this application a composite device subject to an additional equipment authorization? | Yes | ||||
1 2 3 | Related Equipment: Is the equipment in this application part of a system that operates with, or is marketed with, another device that requires an equipment authorization? | No | ||||
1 2 3 | Grant Comments | Power output listed is conducted. This device has a 20 MHz, 40 MHz and 80 MHz bandwidth mode. The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other transmitter. End-users and installers must be provided with antenna installation instructions and transmitter operating conditions for satisfying RF exposure compliance. | ||||
1 2 3 | Power output listed is conducted. The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other transmitter. End-users and installers must be provided with antenna installation instructions and transmitter operating conditions for satisfying RF exposure compliance. | |||||
1 2 3 | Power output listed is conducted. This device has a 20 MHz and 40 MHz bandwidth mode. The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other transmitter. End-users and installers must be provided with antenna installation instructions and transmitter operating conditions for satisfying RF exposure compliance. | |||||
1 2 3 | Is there an equipment authorization waiver associated with this application? | No | ||||
1 2 3 | If there is an equipment authorization waiver associated with this application, has the associated waiver been approved and all information uploaded? | No | ||||
app s | Test Firm Name and Contact Information | |||||
1 2 3 | Firm Name |
CTC Laboratories, Inc.
|
||||
1 2 3 | Name |
W****** C****
|
||||
1 2 3 | Telephone Number |
+8675******** Extension:
|
||||
1 2 3 |
s******@sz-ctc.com.cn
|
|||||
Equipment Specifications | |||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
1 | 1 | 15E | CC | 5180 | 5240 | 0.018 | |||||||||||||||||||||||||||||||||||
1 | 2 | 15E | CC | 5745 | 5825 | 0.026 | |||||||||||||||||||||||||||||||||||
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
2 | 1 | 15C | CC | 2402.00000000 | 2480.00000000 | 0.0021000 | |||||||||||||||||||||||||||||||||||
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
3 | 1 | 15C | CC | 2402 | 2480 | 0.0012 | |||||||||||||||||||||||||||||||||||
3 | 2 | 15C | CC | 2412 | 2462 | 0.0802 |
some individual PII (Personally Identifiable Information) available on the public forms may be redacted, original source may include additional details
This product uses the FCC Data API but is not endorsed or certified by the FCC