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UserManaul | Users Manual | 5.69 MiB | May 23 2022 | |||
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InternalPhotographs | Internal Photos | 738.05 KiB | May 23 2022 | |||
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ExternalPhotographs | External Photos | 617.45 KiB | May 23 2022 | |||
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Lable | ID Label/Location Info | 464.32 KiB | May 23 2022 | |||
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ApplicantLetter Agent Authroization | Cover Letter(s) | 19.72 KiB | May 23 2022 | |||
1 2 | BOM | Parts List/Tune Up Info | May 23 2022 | confidential | ||||
1 2 | BlockDiagram | Block Diagram | May 23 2022 | confidential | ||||
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CTC20220893E01 FCC BT | Test Report | 5.31 MiB | May 23 2022 | |||
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CTC20220893E03 FCC MPE Evaluation | RF Exposure Info | 52.56 KiB | May 23 2022 | |||
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CoverLetter LTC STC | Cover Letter(s) | 61.37 KiB | May 23 2022 | |||
1 2 | OperationalDescription | Operational Description | May 23 2022 | confidential | ||||
1 2 | Schematic | Schematics | May 23 2022 | confidential | ||||
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TestPhotographs | Test Setup Photos | 268.39 KiB | May 23 2022 | |||
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CTC20220893E02 FCC BLE | Test Report | 2.06 MiB | May 23 2022 |
1 2 | UserManaul | Users Manual | 5.69 MiB | May 23 2022 |
User Manual J4G Revision History Document VER Firmware VER Explanation V1.0 1.0.0 Initial issue Time 20190815 Directory Directory................................................................................................................................................................................ 3 1 Picture..................................................................................................................................................................................8 2 Table..................................................................................................................................................................................12 3 Safety Instruction.......................................................................................................................................................... 13 4 Overview.......................................................................................................................................................................... 14 4.1 Overview..............................................................................................................................................................14 4.2 Packing Contents............................................................................................................................................... 15 5 Desktop Installation...................................................................................................................................................... 16 5.1 PoE and the use of external power adapters................................................................................................16 5.2 Desktop and wall mounted method................................................................................................................ 17 6 Appendix Table.............................................................................................................................................................. 19 6.1 Appendix I - Icon................................................................................................................................................ 19 6.2 Appendix II - Keyboard character query table.............................................................................................. 22 6.3 Appendix III LED Definition............................................................................................................................ 24 7 Introduction to the User...............................................................................................................................................25 7.1 Instruction of Keypad.........................................................................................................................................25 7.2 Using Handset / Hands-free Speaker / Headphone.................................................................................... 26 7.3 Idle Screen.......................................................................................................................................................... 27 7.4 Phone Status...................................................................................................................................................... 28 7.5 Web Management..............................................................................................................................................29 7.6 Network Configurations.....................................................................................................................................29 7.7 SIP Configurations............................................................................................................................................. 30 8 Basic Function............................................................................................................................................................... 32 8.1 Making Phone Calls...........................................................................................................................................32 8.2 Answering Calls..................................................................................................................................................34 8.2.1 Talking........................................................................................................................................................ 34 8.2.2 Make / Receive Second Call...................................................................................................................35 8.3 End of the Call.................................................................................................................................................... 36 8.4 Redial................................................................................................................................................................... 36 8.5 Dial-up Query......................................................................................................................................................36 8.6 Auto-Answering.................................................................................................................................................. 37 8.7 Callback............................................................................................................................................................... 38 8.8 Mute......................................................................................................................................................................39 3 / 125 8.8.1 Mute the Call..............................................................................................................................................39 8.8.2 Ringing Mute..............................................................................................................................................39 8.9 Call Hold/Resume.............................................................................................................................................. 40 8.10 DND....................................................................................................................................................................40 8.11 Call Forward..................................................................................................................................................... 42 8.12 Call Transfer..................................................................................................................................................... 44 8.12.1 Blind transfer........................................................................................................................................... 44 8.12.2 Semi-Attended transfer..........................................................................................................................44 8.12.3 Attended transfer.................................................................................................................................... 45 8.13 Call Waiting.......................................................................................................................................................45 8.14 Conference....................................................................................................................................................... 46 8.14.1 Local Conference....................................................................................................................................46 8.14.2 Network Conference.............................................................................................................................. 47 8.15 Call Park............................................................................................................................................................ 48 8.16 Pick Up.............................................................................................................................................................. 49 8.17 Anonymous Call............................................................................................................................................... 50 8.17.1 Anonymous Call......................................................................................................................................50 8.17.2 Ban Anonymous Call..............................................................................................................................51 8.18 Hotline................................................................................................................................................................52 8.19 Emergency Call................................................................................................................................................53 9 Advance Function......................................................................................................................................................... 55 9.1 BLF (Busy Lamp Field)..................................................................................................................................... 55 9.1.1 Configure the BLF Functionality............................................................................................................. 55 9.1.2 Use the BLF Function.............................................................................................................................. 56 9.2 BLF List................................................................................................................................................................57 9.3 Record..................................................................................................................................................................57 9.3.1 Local Record ( USB flash disk )............................................................................................................. 58 9.3.2 Server Record........................................................................................................................................... 58 9.3.3 SIP INFO Record...................................................................................................................................... 59 9.4 Agent.................................................................................................................................................................... 59 9.5 Intercom............................................................................................................................................................... 61 9.6 MCAST................................................................................................................................................................ 62 9.7 SCAShared Call Appearance.................................................................................................................. 62 9.8 Message.............................................................................................................................................................. 65 9.8.1 SMS.............................................................................................................................................................65 9.8.2 MWIMessage Waiting Indicator......................................................................................................66 9.9 SIP Hotspot......................................................................................................................................................... 67 10 Phone Settings.............................................................................................................................................................70 4 / 125 10.1 Basic Settings...................................................................................................................................................70 10.1.1 Language................................................................................................................................................. 70 10.1.2 Time & Date.............................................................................................................................................70 10.1.3 Screen...................................................................................................................................................... 72 10.1.3.1 Brightness and backlight............................................................................................................72 10.1.3.2 Screen Saver............................................................................................................................... 73 10.1.4 Ring...........................................................................................................................................................73 10.1.5 Voice Volume.......................................................................................................................................... 73 10.1.6 Greeting Words....................................................................................................................................... 74 10.1.7 Reboot...................................................................................................................................................... 74 10.2 Phone Book...................................................................................................................................................... 74 10.2.1 Local Contact...........................................................................................................................................74 10.2.1.1 Add / Edit / Delete Contact........................................................................................................ 75 10.2.1.2 Add / Edit / Delete Group...........................................................................................................76 10.2.1.3 Browse and Add / Remove Contacts in Group...................................................................... 76 10.2.2 Blacklist.................................................................................................................................................... 77 10.2.3 Cloud Phone Book..................................................................................................................................78 10.2.3.1 Configure Cloud Phone book....................................................................................................78 10.2.3.2 Downloading Cloud Phone book.............................................................................................. 78 10.3 Call Log..............................................................................................................................................................79 10.4 Function Key.....................................................................................................................................................80 10.5 Wi-Fi................................................................................................................................................................... 81 10.6 Headset............................................................................................................................................................. 82 10.6.1 Wired Headset.........................................................................................................................................82 10.6.2 EHS Headset...........................................................................................................................................82 10.6.3 Bluetooth Headset.................................................................................................................................. 82 10.7 Advanced.......................................................................................................................................................... 83 10.7.1 Line Configurations................................................................................................................................ 83 10.7.2 Network Settings.....................................................................................................................................84 10.7.2.1 Network Settings......................................................................................................................... 84 10.7.2.2 QoS & VLAN................................................................................................................................ 86 10.7.2.3 VPN............................................................................................................................................... 86 10.7.2.4 Web Server Type........................................................................................................................ 87 10.7.3 Set The Secret Key................................................................................................................................ 88 10.7.4 Maintenance............................................................................................................................................ 89 10.7.5 Firmware Upgrade..................................................................................................................................92 10.7.6 Factory Reset.......................................................................................................................................... 94 11 Web Configurations....................................................................................................................................................95 5 / 125 11.1 Web Page Authentication...............................................................................................................................95 11.2 System >> Information....................................................................................................................................95 11.3 System >> Account......................................................................................................................................... 95 11.4 System >> Configurations.............................................................................................................................. 95 11.5 System >> Upgrade........................................................................................................................................ 96 11.6 System >> Auto Provision.............................................................................................................................. 96 11.7 System >> Tools.............................................................................................................................................. 96 11.8 System >> Reboot Phone.............................................................................................................................. 96 12 Network >> Basic........................................................................................................................................................ 97 12.1 Network >> Service Port.................................................................................................................................97 12.2 Network >> VPN.............................................................................................................................................. 97 12.3 Network >> Advanced.....................................................................................................................................97 12.4 Line >> SIP....................................................................................................................................................... 98 12.5 Line >> SIP Hotspot...................................................................................................................................... 103 12.6 Line >> Dial Plan............................................................................................................................................103 12.7 Line >> Basic Settings.................................................................................................................................. 105 12.8 Line >> RTCP-XR..........................................................................................................................................106 12.9 Phone settings >> Features.........................................................................................................................106 12.10 Phone settings >> Media Settings............................................................................................................110 12.11 Phone settings >> MCAST........................................................................................................................ 111 12.12 Phone settings >> Action........................................................................................................................... 111 12.13 Phone settings >> Time/Date....................................................................................................................111 12.14 Phone settings >> Tone............................................................................................................................. 112 12.15 Phone settings >> Advanced.................................................................................................................... 113 12.16 Phonebook >> Contact...............................................................................................................................113 12.17 Phonebook >> Cloud phonebook............................................................................................................. 114 12.18 Phonebook >> Call List.............................................................................................................................. 115 12.19 Phonebook >> Web Dial............................................................................................................................ 115 12.20 Phonebook >> Advanced...........................................................................................................................115 12.21 Call Log......................................................................................................................................................... 115 12.22 Function Key >> Function Key.................................................................................................................. 116 12.23 Function Key >> Side Key......................................................................................................................... 117 12.24 Function Key >> Softkey............................................................................................................................ 117 12.25 Function Key >> Advanced........................................................................................................................118 12.26 Application >> Manage Recording........................................................................................................... 118 12.27 Security >> Web Filter................................................................................................................................ 118 12.28 Security >> Trust Certificates.................................................................................................................... 119 12.29 Security >> Device Certificates.................................................................................................................120 6 / 125 12.30 Security >> Firewall.....................................................................................................................................120 12.31 Device Log >> Device Log.........................................................................................................................122 13 Trouble Shooting.......................................................................................................................................................123 13.1 Get Device System Information.................................................................................................................. 123 13.2 Reboot Device................................................................................................................................................123 13.3 Reset Device to Factory Default................................................................................................................. 123 13.4 Screenshot...................................................................................................................................................... 123 13.5 Network Packets Capture.............................................................................................................................124 13.6 Get Log Information.......................................................................................................................................124 13.7 Common Trouble Cases...............................................................................................................................124 7 / 125 1 Picture Picture 1
- Device installation.........................................................................................................................17 Picture 2
- Desktop to wall-mounted ...........................................................................................................17 Picture 3
- Connecting to the Device............................................................................................................ 18 Picture 4
- Instruction of Keypad................................................................................................................... 25 Picture 5
- Screen layout/default home screen........................................................................................... 27 Picture 6
- Scroll icon.......................................................................................................................................27 Picture 7
- The Phone status..........................................................................................................................28 Picture 8
- WEB phone status........................................................................................................................ 29 Picture 9
- Landing page.................................................................................................................................29 Picture 10
- Phone line SIP address and account information................................................................. 31 Picture 11 - Web SIP registration...................................................................................................................31 Picture 12
- Default line................................................................................................................................... 32 Picture 13
- Enable voice channel dialing.................................................................................................... 33 Picture 14
- Open the voice channel and dial the number........................................................................ 33 Picture 15
- Call number..................................................................................................................................33 Picture 16
- Answering calls............................................................................................................................34 Picture 17
- Talking interface.......................................................................................................................... 34 Picture 18
- The second call interface...........................................................................................................35 Picture 19
- Two way calling........................................................................................................................... 35 Picture 20
- Redial set..................................................................................................................................... 36 Picture 21
- Line 1 enables auto-answering................................................................................................ 37 Picture 22
- The line has enabled auto-answering..................................................................................... 37 Picture 23
- Web page to start auto-answering...........................................................................................38 Picture 24
- Set the callback key on the phone...........................................................................................38 Picture 25
- Set the callback key on the web page.................................................................................... 39 Picture 26
- Mute the call................................................................................................................................ 39 Picture 27
- Ringing mute................................................................................................................................40 Picture 28
- Call hold interface....................................................................................................................... 40 Picture 29
- Enable DND................................................................................................................................. 41 Picture 30
- DND setting interface................................................................................................................. 41 Picture 31
- DND timer.................................................................................................................................... 41 Picture 32
- DND Settings...............................................................................................................................42 Picture 33
- Line DND......................................................................................................................................42 Picture 34
- Select the line to set up call forwarding.................................................................................. 43 Picture 35
- Select call forward type..............................................................................................................43 Picture 36
- Enable call forwarding and configure the call forwarding number..................................... 43 8 / 125 Picture 37
- Set call forward............................................................................................................................44 Picture 38
- Transfer interface........................................................................................................................ 44 Picture 39
- Semi-Attended transfer..............................................................................................................45 Picture 40
- Attended transfer.........................................................................................................................45 Picture 41
- Call waiting setting......................................................................................................................46 Picture 42
- Web call waiting setting............................................................................................................. 46 Picture 43
- Web call waiting tone setting.................................................................................................... 46 Picture 44
- Local conference setting............................................................................................................47 Picture 45
- Local conference (1)...................................................................................................................47 Picture 46
- Local conference (2)...................................................................................................................47 Picture 47
- Network conference................................................................................................................... 48 Picture 48
- Phone set call park..................................................................................................................... 49 Picture 49
- WEB set call park....................................................................................................................... 49 Picture 50
- Phone pick up settin................................................................................................................... 50 Picture 51
- WEB pick up setting................................................................................................................... 50 Picture 52
- Enable anonymous call..............................................................................................................50 Picture 53
- Enable Anonymous web page call...........................................................................................51 Picture 54
- Anonymous call log.....................................................................................................................51 Picture 55
- Anonymous calls are not allowed on the phone....................................................................51 Picture 56
- Page Settings blocking anonymous call................................................................................. 52 Picture 57
- Phone hotline setting interface................................................................................................. 52 Picture 58
- Hotline set up on webpage........................................................................................................53 Picture 59
- Set up an emergency call number........................................................................................... 53 Picture 60
- Dial the emergency number......................................................................................................54 Picture 61
- Web page configuration BLF function key..............................................................................55 Picture 62
- Phone configuration BLF function key.................................................................................... 55 Picture 63
- Configure the BLF List functionality.........................................................................................57 Picture 64
- BLF List number display............................................................................................................ 57 Picture 65
- WEB Local Record..................................................................................................................... 58 Picture 66
- Web server recording.................................................................................................................59 Picture 67
- Web SIP info recording.............................................................................................................. 59 Picture 68
- Configure the agent account in normal mode........................................................................60 Picture 69
- Configure the proxy account-hotel Guest mode....................................................................60 Picture 70
- Agent logon page........................................................................................................................ 61 Picture 71
- Web Intercom configure.............................................................................................................61 Picture 72
- Multicast Settings Page............................................................................................................. 62 Picture 73
- Register BroadSoft account...................................................................................................... 63 Picture 74
- Set BroadSoft server..................................................................................................................63 9 / 125 Picture 75
- Enable SCA................................................................................................................................. 64 Picture 76
- Set Private Hold Function Key................................................................................................. 64 Picture 77
- SMS icon...................................................................................................................................... 66 Picture 77
- New Voice Message Notification..............................................................................................66 Picture 79
- Voice message interface........................................................................................................... 67 Picture 80
- Configure voicemail number..................................................................................................... 67 Picture 81
- Register SIP account................................................................................................................. 68 Picture 82
- SIP hotspot server configuration.............................................................................................. 69 Picture 83
- SIP hotspot client configuration................................................................................................69 Picture 84
- Phone language setting.............................................................................................................70 Picture 85
- Language setting on Web page............................................................................................... 70 Picture 85
- Set time & date on phone..........................................................................................................71 Picture 87
- Set time & date on webpage.....................................................................................................71 Picture 88
- Set screen parameters on phone.............................................................................................72 Picture 89
- Page screen Settings................................................................................................................. 73 Picture 90
- Phone screen saver................................................................................................................... 73 Picture 91
- Phone book screen.....................................................................................................................74 Picture 92
- Local Phone book ..................................................................................................................... 75 Picture 93
- Add New Contact........................................................................................................................ 75 Picture 94
- Group List.....................................................................................................................................76 Picture 95
- Browsing Contacts in a Group..................................................................................................76 Picture 96
- Add Contacts in a Group........................................................................................................... 77 Picture 97
- Add Blacklist................................................................................................................................ 77 Picture 98
- Web Blacklist............................................................................................................................... 77 Picture 99
- Cloud phone book list.................................................................................................................78 Picture 100
- Downloading Cloud Phone book............................................................................................78 Picture 101
- Browsing Contacts in Cloud Phone book............................................................................. 79 Picture 102
- Call Log.......................................................................................................................................79 Picture 103
- Filter call record types..............................................................................................................80 Picture 104
- DSS LCD key Page Configuration Screen...........................................................................80 Picture 105
- DSS settings.............................................................................................................................. 81 Picture 106
- WIFI settings..............................................................................................................................81 Picture 107
- Headset function settings........................................................................................................ 82 Picture 108
- EHS Headset setting................................................................................................................82 Picture 109
- Bluetooth Settings Screen.......................................................................................................83 Picture 110
- SIP address and account information................................................................................... 83 Picture 111 - Configure Advanced Line Options......................................................................................... 84 Picture 112
- Network mode Settings............................................................................................................84 10 / 125 Picture 113
- DHCP network mode................................................................................................................84 Picture 114
- PPPoE network mode.............................................................................................................. 85 Picture 115
- Static IP network mode............................................................................................................ 85 Picture 116
- IPv6 Static IP network mode...................................................................................................86 Picture 117
- The phone configures the web server type.......................................................................... 88 Picture 118
- Keypad lock password............................................................................................................. 88 Picture 119
- Set keyboard lock password ................................................................................................. 88 Picture 120
- Phone keypad lock password input interface...................................................................... 89 Picture 121
- Web keyboard lock password Settings................................................................................. 89 Picture 122
- Page auto provision Settings..................................................................................................89 Picture 123
- Phone auto provision settings................................................................................................ 90 Picture 124
- Web page firmware upgrade.................................................................................................. 92 Picture 125
- Firmware upgrade information display..................................................................................92 Picture 126
- Firmware upgrade.....................................................................................................................94 Picture 127
- Service Port Settings................................................................................................................97 Picture 128
- Dial plan settings.....................................................................................................................103 Picture 129
- Custom setting of dial - up rules...........................................................................................104 Picture 130
- Dial rules table (1)...................................................................................................................105 Picture 131
- Dial rules table (2)...................................................................................................................105 Picture 132
- Tone settings on the web.......................................................................................................113 Picture 133
- Web cloud phone book Settings...........................................................................................115 Picture 134
- Global Key Settings................................................................................................................ 118 Picture 135
- Web Filter settings.................................................................................................................. 119 Picture 136
- Web Filter Table...................................................................................................................... 119 Picture 137
- Certificate of settings..............................................................................................................120 Picture 138
- Device certificate setting........................................................................................................120 Picture 139
- Network firewall Settings....................................................................................................... 120 Picture 140
- Firewall Input rule table..........................................................................................................121 Picture 141
- Delete firewall rules................................................................................................................ 122 Picture 142
- Screenshot...............................................................................................................................123 Picture 143
- Web capture............................................................................................................................ 124 11 / 125 2 Table Table 1
- Hardware Port Description.............................................................................................................18 Table 2
- Keypad Icons....................................................................................................................................19 Table 3
- Status Prompt and Notification Icons........................................................................................... 19 Table 4
- DSSKEY Icon................................................................................................................................... 21 Table 5
- Look-up Table of Characters..........................................................................................................22 Table 6
- DSS KEY LED State....................................................................................................................... 24 Table 7
- Instruction of Keypad...................................................................................................................... 25 Table 8
- Talking mode.....................................................................................................................................34 Table 9
- BLF Function key subtype parameter list.................................................................................... 55 Table 10
- Agency mode..................................................................................................................................60 Table 11 - Intercom configure......................................................................................................................... 61 Table 12
- MCAST Parameters on Web....................................................................................................... 62 Table 13
- LED Status of SCA........................................................................................................................ 65 Table 14
- SIP hotspot Parameters............................................................................................................... 68 Table 15
- Time Settings Parameters............................................................................................................71 Table 16
- QoS & VLAN...................................................................................................................................86 Table 17
- Auto Provision................................................................................................................................ 90 Table 17
- Firmware upgrade......................................................................................................................... 92 Table 19
- Service port.....................................................................................................................................97 Table 20
- Line configuration on the web page........................................................................................... 98 Table 21
- Phone 7 dialing methods............................................................................................................103 Table 22
- Dial - up rule configuration table............................................................................................... 104 Table 23
- Set the line global configuration on the web page.................................................................105 Table 24
- VQ RTCP-XR Settings................................................................................................................106 Table 25
- General function Settings
.....................................................................................................106 Table 26
- Voice settings............................................................................................................................... 110 Table 27
- Multicast parameters................................................................................................................... 111 Table 28
- Time&Date settings......................................................................................................................111 Table 29
- Function Key configuration.........................................................................................................116 Table 30
- Softkey configuration...................................................................................................................117 Table 31
- Network Firewall.......................................................................................................................... 121 Table 32
- Trouble Cases.............................................................................................................................. 124 12 / 125 3 Safety Instruction reliable operation of the device. Please read the following safety notices before installing or using this unit. They are crucial for the safe and Please use the external power supply that is included in the package. Other power supply may cause damage to the phone and affect the behavior or induce noise. Before using the external power supply in the package, please check the home power voltage. Inaccurate power voltage may cause fire and damage. Please do not damage the power cord. If power cord or plug is impaired, do not use it because it may cause fire or electric shock. Do not drop, knock or shake the phone. Rough handling can break internal circuit boards. This phone is designed for indoor use. Do not install the device in places where there is direct sunlight. Also do not put the device on carpets or cushions. It may cause fire or breakdown. Avoid exposure the phone to high temperature or below 0 or high humidity. Avoid wetting the unit with any liquid. Do not attempt to open it. Non-expert handling of the device could damage it. Consult your authorized dealer for help, or else it may cause fire, electric shock and breakdown. Do not use harsh chemicals, cleaning solvents, or strong detergents to clean it. Wipe it with a soft cloth that has been slightly dampened in a mild soap and water solution. When lightning, do not touch power plug, it may cause an electric shock. Do not install this phone in an ill-ventilated place. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. 13 / 125 4 Overview 4.1 Overview J4G are a kind of telephones designed for small and medium-sized enterprises and families. J4G greatly improve enterprise production efficiency with advanced design, high cost performance, paperless office tool. It is not only a desktop phone, but also an elegant article that puts in the sitting room or office. The device is the latest generation of IP Phone, which supports many excellent features, such as high-definition voice, headphones and high-performance echo cancellation full duplex speaker, gigabit ethernet, QoS, encryption transmission, automatic configuration, new system, smooth operation, flat interface settings and many other advantages. For enterprise users, J4G are the cost-effective office equipment, while realizing environmental protection, they also provide convenient operation. For family users, J4G are the highly efficient communication device. Users can flexibly configure and define the functions of two DSS keys, space saving and cost. It will be an ideal choice for enterprise users and family users who pursue the high quality and high efficiency. In order to help some interested users better understand the details of the product, this user manual can be used as a reference guide for the use of the device. This document may not be applicable to the latest version of the software. If you have any questions, you can use the help prompt interface of the device phone, or download and update your user manual from the official website. 14 / 125 4.2 Packing Contents Phone Handset Receiver cable Stand Network cable Power adapter (Optional) Hanging brackeNeed another purchase 15 / 125 5 Desktop Installation 5.1 PoE and the use of external power adapters The devices support two power supply modes from external power adapter or over Ethernet (PoE) complied switch. PoE power supply saves the space and cost of providing the device additional power outlet. With a PoE switch, the device can be powered through a single Ethernet cable which is also used for data transmission. By attaching UPS system to PoE switch, the device can keep working at power outage just like traditional PSTN telephone which is powered by the telephone line. For users who do not have PoE equipment, the traditional power adaptor should be used. If the device is connected to a PoE switch and power adapter at the same time, the power adapter will be used in priority and will switch to PoE power supply once it fails. Please use the power adapter supplied by manufacturer and the PoE switch met the specifications to ensure the device to work properly. 16 / 125 5.2 Desktop and wall mounted method The device supports two installation modes, desktop and wall mounted.If the phone is on the desktop, please follow the instructions in the picture below to install the phone. If the phone is mounted on the wall, please follow the instructions below to install it. Picture 1 - Device installation Picture 2 - Desktop to wall-mounted 17 / 125 Connect the power adapter, network, PC, phone and earphone to the appropriate port as shown in the picture below. Picture 3 - Connecting to the Device Table 1 - Hardware Port Description Interface USB Port Description Connecting Power Adapter Power Port Connecting Power Adapter Network Port Connecting to LAN or Internet PC Port Connecting Computer Headset Port Connecting Headset Receiver Port Connecting Microphone Receiver Index 18 / 125 6 Appendix Table 6.1 Appendix I - Icon Icon Table 3 - Status Prompt and Notification Icons Color Screen Icon Description Table 2 - Keypad Icons Hands-free (HF) speaker Mute Microphone (During Call) Description Redial Phone Book Volume down Volume up Headset MWI Call out Call in Call Hold Network Disconnected Open VLAN Open VPN Keypad Locked Call forward calls Outgoing calls Incoming calls 19 / 125 Missed calls SMS New voice message waiting Do-Not-Disturb inactivated on Phone Call forward activated Auto-answering activated Hands-free (HF) Mode Headphone (HP) Mode Handset (HS) Mode Mute Microphone The Voice quality of calling The Voice encryption of calling Speech High Definition Record SIP Hotspot Bluetooth Wi-Fi USB Insert USB overload 20 / 125 Side key Icon Description Table 4 - DSSKEY Icon BLF/New call BLF/XFER BLF/AXFER BLF/Conference BLF/DTMF Presence Voice Message Speed Dial Intercom Call Park Call Forward Keyevent URI BLF List MCAST Paging None for Memory Key 21 / 125 6.2 Appendix II - Keyboard character query table Table 5 - Look-up Table of Characters Mode Icon Text Mode None for DSSKEY Line Key DTMF Key Button 1 2 3 4 5 6 7 8 9 0
1 2 3 4 5 6 7 8 9 0
Numeric Lower Case Alphabets Characters Of Each Press 1 2 3 4 5 6 7 8 9 0
a b c d e f g h i j k l m n o p q r s t u v w x y z
(space)
22 / 125 Upper Case Alphabets Mixed type input 1 2 3 4 5 6 7 8 9 0
1 2 3 4 5 6 7 8 9 0
A B C D E F G H I J K L M N O P Q R S T U V WZYX
(space)
1 2 a b c A B C 3 d e f D E F 4 g h I G H I 5 j k l J K L 6 m n o M N O 7 p q r s P Q R S 8 t u v T U V 9 w z y x W Z Y X 0
23 / 125 6.3 Appendix III LED Definition Table 6 - DSS KEY LED State Type Line Key Presence BLF DND MWI LED Light Off Green On Red Blinking Red Blinking Red On Green On Red On Red On Off Green On Red On Red On Red On Off Off Off Green Blinking Ringing Yellow Blinking Call holding State Line inactive Line ready (Registered) Line is trying to register Line error (Registration failure) Dialing/Line in use (Talking) Subscription number is idle. Subscription number is busy. Subscription number is dialing. Subscription number is unavailable. Subscription number is idle. Subscription number is busy. Subscription number is dialing. Subscription number is unavailable. Enable DND Disable DND Green Blinking New voice message waiting No new voice message 24 / 125 7 Introduction to the User 7.1 Instruction of Keypad Picture 4 - Instruction of Keypad The picture above shows the keypad layout of the phone. Each button provides its own specific function. Users can refer to the instructions for the keys in the illustration in this section to operate the phone. Number The keypad names Instruction Table 7 - Instruction of Keypad 1 2 3 4 Soft-menu Buttons soft-menu displayed on the screen. These four buttons provide different functions corresponding to the Contact Key MWI Press the "Contact" key, the user can enter the address book interface and select the contact person to call. Press the "voice mail" button, and the user enters the interface of SMS and voice mail list. The user can press the up/down navigation key to change the line or move the cursor in the screen list. On some Settings and text editing Navigate/OK Keys pages, the user can press the left/right navigation key to change options or move the cursor in the screen list to the left/right. OK key: Default is equivalent to soft button confirmation, user can 25 / 125 5 6 7 8 9 10 11 12 customize the function. Default to line 1/ line 2, support the custom configuration of DSS Line key key. Volume Up/DownKey In the standby state of ringing and the ringing configuration interface, press this button to increase/reduce the ring volume;
Press this button to increase/lower the volume on the call or volume adjustment screen. Mute Key During a call, the user can press this key to mute the microphone. The 12 standard telephone keys provide the same function as Standard Telephone standard telephones, but further to the standard function, some keys Keys also provide special function by long-pressing the key, Key # - Long-pressed to lock the phone. Headset Key Users can press this key to open the headset channel Redial Press the Redial key to redial the last number dialed Hands-free Key The user can press this key to open the speakerphone. Side Key required functions. Long press the side key to enter the settings interface and set the 7.2 Using Handset / Hands-free Speaker / Headphone Using Handset To talk over handset, user should lift the handset off the device and dial the number, or dial the number first, then lift the handset and the number will be dialed. User can switch audio channel to handset by lifting the handset when audio channel is turned on in speaker or headphone. Using Hands-free Speaker To talk over hands-free speaker, user should press the hands-free button then dial the number, or dial the number first then press the hands-free button. User can switch audio channel to the speaker from handset by pressing the hands-free button when audio channel is opened in handset. Using Headphone To use headphone, by default, user should headset button which is defined by DSS key to turn on the headphone. Same as handset and hands-free speaker, user can dial the number before or after the headphone is turned on. Using Line Keys(Defined by DSS Key) User can use line key to make or answer a call on specific line. If handset has been lifted, the audio channel 26 / 125 will be opened in handset. Otherwise, the audio channel will be opened in hands-free speaker or headphone. 7.3 Idle Screen Picture 5 - Screen layout/default home screen The image above shows the default standby screen, which is the user interface most of the time. The upper half of the home screen shows the status of the device, information and data that can be edited
(such as voice messages, missed calls, auto answer, do not disturb, lock status, network connection status, etc.). The lower half of the area are the function menu keys, which are also the first layer of function menu keys, through which users can operate the phone. Users can restore the phone to the default standby screen interface by picking up and dropping the handle. The left and right part of the area shows default configuration of Side keys, which dynamically display the configuration of SIP information, message, headset, etc., which can be customized by users. The icon description is described in 6.1 appendix I. In some screens, there are many items or long text to be displayed which could not fit into the screen. They will be arranged in a list or multiple lines with a scroll bar. If the user sees a scroll bar, he can use up/down navigator buttons to scroll the list. By long-pressed the navigator keys, user can scroll the list or items in a faster speed. Picture 6 - Scroll icon 27 / 125 The phone status includes the following information about the phone:
7.4 Phone Status Network Status:
VLAN ID IPv4 or IPv6 status IP Address Network Mode The Phone Device Information Mac Address Phone Mode Hardware Version number Software Version number Phone Storage ( RAM and ROM ) System Running Time SIP Account Information:
SIP Account SIP Account Status ( register / uncommitted / trying / time out) TR069 Connect Status ( Displays only in the phone interface state) The user can view the phone status through the phone interface and the web interface. Phone interfaceWhen the phone is in standby mode, pressMenu>>Statusand select the option to view the corresponding information, as shown in the figure:
Picture 7 - The Phone status WEB interface: Refer to 7.5 Web management to log in the phone page, enter the System >>
Information page, and check the phone status, as shown in the figure:
28 / 125 7.5 Web Management Picture 8 - WEB phone status Phone can be configured and managed on the web page of the phone. The user needs to enter the IP address of the phone in the browser and open the web page of the phone firstly. The user can check the IP address of the phone by pressing [Menu] >> [Status]. Picture 9 - Landing page Users must correctly enter the user name and password to log in to the web page. The default user name and password are "admin". For the specific details of the operation page, please refer to page 11 Web configuration. 7.6 Network Configurations The device relies on IP network connection to provide service. Unlike traditional phone system based on a circuit switched wire technology, IP devices are connected to each other over the network and exchange data in packet basis based on the devices IP address. To enable this phone, you must first correctly configure the network configuration. To configure the network, users need to find the phone function menu button [Menu] >> [Advanced Settings] >> [Network] >>
[Network]. The default password for advanced Settings is "123". 29 / 125 NOTICE! If user saw a WAN Disconnected icon flashing in the middle of screen, it means the network cable was not correctly connected to the devices network port. Please check the cable is connected correctly to the device and to the network switch, router, or modem. The device supports three types of networksIPv4/IPv6/IPv4&IPv6 There are three common IP configuration modes about IPv4 Dynamic Host Configuration Protocol (DHCP) This is the automatic configuration mode by getting network configurations from a DHCP server. Users dont need to configure any parameters manually. All configuration parameters will be getting from DHCP server and applied to the device. This is recommended for the most users. Static IP Configuration This option allows user to configure each IP parameters manually, including IP Address, Subnet Mask, Default Gateway, and DNS servers. This is usually used in a technical environment of network users. PPPoE This option is often used by users who connect the device to a broadband modem or router. To establish a PPPoE connection, user should configure username and password provided by the service provider. The device is default configured in DHCP mode. There are three common IP configuration modes about IPv6 DHCP - This is the automatic configuration mode by getting network configurations from a DHCP server. Users need not to configure any parameters manually. All configuration parameters will be getting from DHCP server and applied to the device. This is recommended for most users. Static IP configuration - this option allows users to manually configure each IP parameter, including IP address, mask, gateway, and primary and secondary domains. This usually applies to some professional network user environments. Please see 10.7.2.1 network Settings for detailed configuration and use. 7.7 SIP Configurations A line must be configured properly to be able to provide telephony service. The line configuration is like a virtualized SIM card on a mobile phone which stores the service provider and the account information used for registration and authentication. When the device is applied with the configuration, it will register the device to the service provider with the servers address and users authentication as stored in the configurations. The user can conduct line configuration on the interface of the phone or the webpage, and input the corresponding information at the registered address, registered user name, registered password and SIP user and registered port respectively, which are provided by the SIP server administrator. Phone interface: To manually configure a line, the user can press the line key for a long time, or press the button in the function menu [Menu] >> [Advanced Settings] >> [Accounts] >> [Line n] configuration, click ok to save the configuration.
(The default PIN is 123) NOTICE! User must enter correct PIN code to be able to advanced settings to edit line configuration. 30 / 125 The parameters and screens are listed in below pictures. Picture 10 - Phone line SIP address and account information WEB interface: After logging into the phone page, enter [Line] >> [SIP] and select SIP for configuration, click apply to complete registration after configuration, as shown below:
Picture 11 - Web SIP registration 31 / 125 8 Basic Function 8.1 Making Phone Calls Default Line The device provides twenty line services. If both lines are configured, user can make or receive phone calls on either line. If default line is configured by user, there will be a default line to be used for making outgoing call which is indicated on the top left corner. To change the default line, user can press left/right navigator buttons to switch between two lines. Enable or disable default line, user can press [Menu] >> [Features] >>
[General] >> [Default Line] or configure from Web Interface (Web / PHONE / Features / Basic Settings). Picture 12 - Default line Dialing Methods User can dial a number by, Entering the number directly Selecting a phone number from phonebook contacts (Refer to 10.2.1 Local contacts) Selecting a phone number from cloud phonebook contacts (Refer to 10.2.3 Cloud Phone Book) Selecting a phone number from call logs (Refer to 10.3 Call Log) Redialing the last dialed number Dialing Number then Opening Audio To make a phone call, user can firstly dial a number by one of the above methods. When the dialed number is completed, user can press [Dial] button on the soft-menu, or press hand-free button to turn on the speaker or headphone, or lift the handset to call out with the current line, or user can press line key(Configured by DSS Keys) to call out with specified line. 32 / 125 Picture 13 - Enable voice channel dialing Opening Audio then Dialing the Number Another alternative is the traditional way to firstly open the audio channel by lifting the handset, then turn on the hands-free speaker or headphone by pressing hands-free button, or line key, and then dial the number with one of the above methods. When completing the number dial, user can press [Dial] button or [OK] button to call out, or the number can also be dialed out automatically after timeout. Picture 14 - Open the voice channel and dial the number Cancel Call hands-free button to drop the call. While calling the number, user can stop the audio channel by putting back the handset or pressing the Picture 15 - Call number 33 / 125 8.2 Answering Calls When there is an incoming call while the device is idle, user will see the following incoming call on the screen. Picture 16 - Answering calls User can answer the call by lifting the handset, open headphone or speaker phone by pressing the hands-free button, or the [Answer] button. To divert the incoming call, user should press [Divert] button. To reject the incoming call, user should press [Reject] button. 8.2.1 When the call is connected, user will see a talking mode screen as the following figure. Talking Picture 17 - Talking interface Table 8 - Talking mode Number Name Description Default line The line currently used by the phone. Voice channel The icon shows the voice channel mode being used. Calls to end Call duration The name or number of the person on the other end of the call. The duration of a call after it has been established. Numbers of line Shows how many calls are present on the current device Speech quality Displays the current voice quality of the call. Call using G.722 voice coding calls when displayed HD voice HD audio icon. 34 / 125 8.2.2 The device can support up to two concurrent calls. When there is already a call established, user can still Make / Receive Second Call answer another incoming call on either lines or make a second call on either lines. Second Incoming Call When there is another incoming call during talking a phone call, this call will be waiting for user to answer. User will see the call message in the middle of current screen. The device will not be ringing but playing call waiting tone in the audio channel of the current call and the LED will be flashing in green. User can accept or reject the call as same as normal incoming call. When the waiting call is answered, the first call will be held on automatically. Picture 18 - The second call interface Second Outgoing Call To make a second call, user may press [Xfer] / [Conf] button to make a new call on the default line or press the line key to make new call on specific line. Then dial the number the same way as making a phone call. Another alternative for making second call is to press DSS Keys or dial out from the configured Keys
(BLF/Speed Dial). When the user is making a second call with the above methods, the first call could be held on manually or will be held on automatically at second dial. Switching between Two Calls When there are two calls established, user will see a dual calls screen as the following picture. User can press up/down navigator buttons to switch screen page, and switch call focus by pressing [Resume]
Picture 19 - Two way calling 35 / 125 User may hang up the current talking call by closing the audio channel or press [End] button. The device will After the user finishes the call, the user can put the handle back on the phone, press the hands-free button or Softkey [End] key to close the voice channel and end the call. Note! When the phone is in the reserved state, the user must press the [Resume] key to return to the call state, or put the receiver back and press the hands-free button to end the call. button. Ending One Call return to single call mode in holding state. 8.3 End of the Call 8.4 Redial Redial the last outgoing number:
number. Call out any number with the redial key:
When the phone is in standby mode, press the redial button and the phone will call out the last outgoing Enter the number, press the redial key, and the phone will call out the number on the dial. Press the redial key to enter the call record:
Log in the phone page, enter [Phone Settings] >> [Features] >> [Redial Settings], check Redial to enter the call record page, press the redial button when standby to enter the call record page, and press again to call out the current located number. 8.5 Dial-up Query Picture 20 - Redial set The phone is defaulted to turn on the dial-up inquiry function, dial-out, enter two or more numbers. The dial interface will automatically match the call records, contacts in the number list. Use the navigation key and up and down keys to select the number, press the call out key or wait for time out. 36 / 125 8.6 Auto-Answering User may turn on the auto-answering mode on the device and any incoming call will be automatically answered (not including call waiting). The auto-answering can be enabled on line basis. The user can start the automatic answer function in the telephone interface or the webpage interface. Phone interface:
Press [Menu] >> [Features] >> [Auto Answer] button;
set the auto answer time to 5 seconds by default. After completion, press [OK] key to save;
Press the button to select the line, use the left/right navigation key to turn on/off the auto answer option, and The icon in the upper right corner of the screen indicates that auto answer is enabled. Picture 21 - Line 1 enables auto-answering Picture 22 - The line has enabled auto-answering WEB interface:
Log in the phone page, enter [Line] >> [SIP], select [SIP] >> [Basic settings], start auto-answering, and click apply after setting the automatic answering time. 37 / 125 Picture 23 - Web page to start auto-answering 8.7 Callback The user can dial back the number of the last call. If there is no call history, press the [Callback] button and the phone will say "can't process". Set the callback key through the phone interface:
Under standby, press [Menu] >> [Basic Settings] >> [Keyboard Settings] >> [Function key] or
[ Keyboard Settings ] >> [ Soft function key] choose to set up the function keys, key type, type selection function name select callback function, input the callback key name, press [ OK ] key to save. Set the callback key through the web interface:
Picture 24 - Set the callback key on the phone Log in the phone page, enter the [Function Key] >> [Side Key] or [Function Key] >> [Function Key]
page, select the function Key, set the type as the function Key, and set the subtype as the callback, as shown in the figure:
38 / 125 Picture 25 - Set the callback key on the web page 8.8 Mute You can turn on mute mode during a call and turn off the microphone so that the local voice is not heard. Normally, mute mode is automatically turned off at the end of a call. You can also turn on mute on any screen
(such as the free screen) and mute the ringtone automatically when there is an incoming call. Mute mode can be turned on in all call modes (handles, headphones or hands-free). 8.8.1 Mute the Call on the red light. During the conversation, press the mute button on the phone:
the mute button on the phone will turn Red mute icon is displayed in the call interface, as shown in the figure:
Cancel mute: press cancel mute on the phone again. The mute icon is no longer displayed in the call Picture 26 - Mute the call screen. The red light is off by mute button. 8.8.2 Ringing Mute Mute: press the mute button when the phone is in standby mode:
The top right corner of the phone shows the bell mute icon Mute button red light is always on, when there is an incoming call, the phone will display the incoming call interface but will not ring. 39 / 125 Picture 27 - Ringing mute Cancel ring tone mute: On the standby or incoming call screen, press the mute button again or volume up cancel ring tone muteno longer shows mute icon in upper right corner after cancel
.The phone mute icon is off 8.9 Call Hold/Resume The user can press the [Hold] button to maintain the current call, and this button will become the [ Resume ]
button, and the user can press the "resume" button to restore the call. 8.10 DND Picture 28 - Call hold interface User may enable Do-Not-Disturb (DND) feature on the device to reject incoming calls (including call waiting). The DND can be enabled on line basis. Enable/Disable phone all lines DND, the methods as the following Phone interface: Default standby mode 1) Press [DND] button to enter the DND setting interface, select line or phone to enable DND. 2) Press [DND] button to enter the DND setting interface and disable DND. 40 / 125 Picture 29 - Enable DND If the user wants to enable/disable the uninterrupted function on a specific line, the user can set the uninterrupted function on the page of configuring the line. 1) Press [Menu] >> [Features] >> [DND] button, Enter the [DND] to edit the interface. 2) Click the left/right navigation button to select the line to adjust the mode and state of "do not disturb", and then press the [OK] button to save. The user will see the DND icon turn red, and the sip-line has enabled the mode of "DND". Picture 30 - DND setting interface The user can also use the DND timer. After the setting, the DND function will automatically turn on and the DND icon will turn red when ringing. WEB interface: Enter [Phone setting] >> [Features] >> [DND settings]set the DND type (off, phone, Picture 31 - DND timer 41 / 125 line), and DND timing function. Picture 32 - DND Settings The user turns on the DND for a specific route on the web pageEnter [Line] >> [SIP], select a [Line] >>
[Basic settings], and enable DND. 8.11 Call Forward Picture 33 - Line DND Call forward is also known as Call Divert which is to divert the incoming call to a specific number based on the conditions and configurations. User can configure the call forward settings of each line. Unconditional Call Forward Forward any incoming call to the configured number. Call Forward on Busy When user is busy, the incoming call will be forwarded to the configured There are three types, number. Call Forward on No Answer When user does not answer the incoming call after the configured delay time, the incoming call will be forwarded to the configured number. Phone interface: Default standby mode 1) Press [Menu] >> [Features] >> [Call Forward] button, select the line by up/down navigation key, press [OK] button to set call forward.. 42 / 125 Picture 34 - Select the line to set up call forwarding 2) Select the call forward type by pressing the up/down navigation button. Click [OK] to configure call forwarding and delay time. Picture 35 - Select call forward type 3) Select enable/disable by pressing the left/right navigation button. Picture 36 - Enable call forwarding and configure the call forwarding number 4) Browse the parameters set by the up/down navigation key and enter the required information. When finished, press the [OK] button to save the changes. WEB interface: Enter [Line] >> [SIP], Select a [Line] >> [Basic settings], and set the type, number and time of forward forwarding. 43 / 125 8.12 Call Transfer Picture 37 - Set call forward When the user is talking with a remote party and wish to transfer the call to another remote party, there are three way to transfer the call, blind transfer, attended transfer and Semi-Attended transfer. Blind transfer: No need to negotiate with the other side, directly transfer the call to the other side. Semi-Attended transfer: When you hear the ring back, transfer the call to the other party. Attended transfer: When the caller answers the call, transfer the call to the other party. NoteFor more transfer Settings, please refer to 12.6 Line >> Dial Plan 8.12.1 Blind transfer During the call, the user presses the function menu button [Transfer] or the transfer button on the phone Enter the number to transfer or press the contact button or the history button to select the number, press the
, transfer key again or blind transfer the transfer is successful and hang up. to a third party. After the third party rings, the phone will show that 8.12.2 Semi-Attended transfer Picture 38 - Transfer interface During the call, the user presses the function menu button [transfer] or the transfer button to input the number to be transferred or press the contact button or the historical record button to select the on the phone number, and then press the call button. When the third party is not answered, press the transfer on the call interface to make the semi-attendance transfer or press the end button to cancel the semi-attendance 44 / 125 transfer. Picture 39 - Semi-Attended transfer 8.12.3 Attendance transfer is also known as "courtesy mode", which is to transfer the call by calling the other party Attended transfer and waiting for the other party to answer the call. The same procedure to calling. In dual call mode, press the "transfer" button to transfer the first call to the second call. 8.13 Call Waiting Picture 40 - Attended transfer Enable call waiting: new calls can be accepted during a call. Disable call waiting: new calls will be automatically rejected and a busy tone will be prompted. Enable call waiting tone: when you receive a new call on the line, the tone will beep. The user can enable/disable the call waiting function in the phone interface and the web interface. Phone interface: Press [Menu] >> [Features] >> [Call waiting], the navigation key and left/right button enable/disable call waiting and call waiting tone. Press [Menu] >> [Features] >> [Call waiting], the navigation key and left/right button enable/disable call waiting and call waiting tone. 45 / 125 Picture 41 - Call waiting setting WEB interface: Enter [Phone Settings] >> [Features] >> [Basic Settings], enable/disable call waiting and call waiting tone. Picture 42 - Web call waiting setting Picture 43 - Web call waiting tone setting 8.14 Conference 8.14.1 To conduct local conference, the user needs to log in the webpage and enter [Line] >> [SIP] >> [Basic Local Conference settings]. The meeting mode is set as local (the default is local mode), as shown in the figure:
46 / 125 Picture 44 - Local conference setting Two ways to create a local conference:
1 The device has two channels of communication. Press the conference button on the call interface. When selecting the conference number, select the other number that already exists. Picture 45 - Local conference (1) 2 If the device has a call all the way, press the conference key in the call interface, enter the number to join the meeting and press the call; After the opposite end is answered, press the conference button again to set up the local tripartite conference Picture 46 - Local conference (2) Note: During the conference, press the split button to split the conference and press the end button to end the call. Network Conference 8.14.2 Users need server support for network conference. Log in the web page, enter [Line] >> [SIP] >> [Basic settings], set the conference mode as server mode
(default is local mode), set the server conference room number (please consult your system administrator), 47 / 125 as shown in the figure:
Picture 47 - Network conference Multi-party call number of network conference room and enter the password then all enter the Method to join a network conference:
conference room. The two phones have established common calls. Press the conference button to invite new members to the conference. Follow the voice prompt to operate. Note: the upper limit of the number of participants in the network conference varies according to the server. 8.15 Call Park button on other devices. Set the call park button:
Call park requires server support. Consult your system administrator for support. When you are on the call, if it is not convenient to answer the phone at this time, you can press the configured park button to hold the call; After a successful park, you can resume the call by pressing the configured park Phone interface: long press a function key to enter the function key Settings interface, or through the
[Menu] >> [Basic Settings] >> [Keyboard Settings] enter the settings interface of function keys, and set the key function type as memory and subtypes as call park, reside values for the server calls park number, set up corresponding SIP lines. WEB interface: log in the phone page, enter the [Function Key] >> [Function Key] page, select a DSSkey, set the function key type as memory key, the subtype as call park, and the value as the call park number of the server, and set the corresponding SIP line. 48 / 125 Picture 48 - Phone set call park 8.16 Pick Up Picture 49 - WEB set call park Pick up requires server support. Consult your system administrator for support. You can use the Pick Up function to answer incoming calls from other users. The phone can pick up incoming calls by configuring DSSkey for BLF and setting the Pick Up code. Phone interface: press [Menu] >> [Basic Settings] >> [Keyboard Settings] >> [DSS Key Settings], select Set the line, function key type as memory key, subtype as BLF/NEW CALL, set subscription number, and the function key to set. pick up code Other phones call the subscription number, and the opposite end is in the incoming ring. Press the DSS key to pick up the phone. The caller picks up the call and speaks to it. WEB interface: Log in the phone webpage, enter the [Function Key] >> [Function Key] page, select a DSSkey, set the memory key type as memory key, the subtype as BLF/NEW CALL, and set the corresponding SIP line and pick up codes. 49 / 125 Picture 50 - Phone pick up settin 8.17 Anonymous Call Picture 51 - WEB pick up setting 8.17.1 The phone can set up anonymous calls to hide the calling number and the calling name. Anonymous Call You can see anonymity in the context of [Menu] >> [System] >> [Accounts] >> [Advanced]. The default is none, which is off, and RFC3323 and RFC3325 are optional. Select any one to open the anonymous call. Picture 52 - Enable anonymous call On the web page [Line] >> [SIP] >> [Advanced Settings] can also open the mode of anonymous calls. Setting to enable anonymous calls also corresponds to the SIP line. That is, the setting under the SIP1 50 / 125 page can only take effect on the SIP1 line. Picture 53 - Enable Anonymous web page call The following is a transcript of an anonymous call received by the phone. Picture 54 - Anonymous call log 8.17.2 The device can be set to prohibit anonymous calls, that is anonymous calls to the number will be directly Ban Anonymous Call rejected. displayed. In the phone [Menu] >> [Features] >> [Ban anonymous call], click to enter and all SIP lines will be Click Softkey [Switch] or [<] [>] to switch the SIP line and enable anonymous call. Picture 55 - Anonymous calls are not allowed on the phone 51 / 125 On the web page [Line] >> [SIP] >> [Advanced Settings], also can disable anonymous calls. The setup to disable anonymous calls also corresponds to the SIP line. That is, the setting under the SIP1 page can only take effect on the SIP1 line. Picture 56 - Page Settings blocking anonymous call 8.18 Hotline The device supports hotline dialing. After setting up the hotline dialing, directly pick up the handset, hands-free, earphone, etc., and the phone will automatically call according to the hotline delay time. In the phone [Menu] >> [Features] >> [Advanced] >> [Hotline], click to enter and all SIP lines will be displayed. Then set the hotline for each SIP line, which is off by default. Open the hotline, set the hotline number, set the delay time of the hotline. Picture 57 - Phone hotline setting interface On the website [Line] >> [SIP] >> [Basic Settings], can also set up a hotline. The setup hotline also corresponds to the SIP line. That is, the hotline set in the SIP1 webpage can only be activated in the SIP1 line. 52 / 125 Picture 58 - Hotline set up on webpage 8.19 Emergency Call The emergency call function is used to et the corresponding emergency call number on the phone after enabling the keypad lock. You can also call emergency services when your phone is locked. 1) Configure the emergency call number: log in the phone page, enter the [Phone Settings] >> [Function Settings]>> [Basic Settings]page, set up the emergency call code, if you need to set up more than one emergency call code, please use ", "to separate. Picture 59 - Set up an emergency call number 2) When the phone set the keyboard lock, you can call the emergency call number without unlocking, as shown in the figure:
53 / 125 Picture 60 - Dial the emergency number 54 / 125 9 Advance Function 9.1 BLF (Busy Lamp Field) 9.1.1 Configure the BLF Functionality Page interface: log in the phone page, enter the [Function key] >> [Function key] page, select a DSS key, set the function key type as memory key, choose subtype among BLF/NEW CALL, BLF/BXFER, BLF/AXFER, BLF/CONF, set BLF/DTMF value as the number to be subscribed, set the corresponding SIP line. The pickup number is provided by the server. The specific usage refers to 8.16 Pick up. Picture 61 - Web page configuration BLF function key Phone interface: long press a function key to enter the function key Settings interface, or go to the
[Menu] >> [Basic Settings] >> [Keyboard Settings] to enter [Soft function key] to set the settings interface, set the key function types as memory keys and a subtype of BLF/NEW CALL, BLF/BXFER, BLF/AXFER, BLF/CONF, BLF/DTMF. The values is the subscription number, and set up corresponding SIP lines. Picture 62 - Phone configuration BLF function key Table 9 - BLF Function key subtype parameter list Subtype Standby is described Calling is described 55 / 125 BLF/NEW Pressing the BLF key while standby to CALL dial the subscriber number. BLF/BXFER Pressing the BLF key while standby to dial the subscriber number. BLF/AXFER Pressing the BLF key while standby to dial the subscriber number. BLF/Confere Pressing the BLF key while standby to nce dial the subscriber number. When you press this BLF key while talking to another user, you create a new call along with the subscribed number. When you press this BLF key while talking to another user, you blind transfer the call to the subscribed number. When you press this BLF key while talking to another user, you attendance transfer the call to the subscribed number. When you press this BLF key while talking to another user, you invite the subscriber number to join the meeting. When the BLF key is pressed while talking to BLF/DTMF Pressing the BLF key while standby to another user, the phone automatically sends dial the subscriber number. the DTMF corresponding to the BLF key number. 9.1.2 The BLF, also known as a "busy light field," notifies the user of the status of the subscribed object and is used Use the BLF Function by the server to pick up the call. BLF helps you monitor the other person's status (idle, ringing, talking, off). BLF function:
Monitor the status of subscribed phones. Call the subscribed number. Transfer calls/calls to the subscribed number. Pickup incoming calls from subscribed number. 1 Monitors the status of subscribed phones. Configuration BLF function keys, when the subscription of the number of the state (idle, ringing, talking) is changed, the LED lights of function key will have corresponding change, see appendix 6.3 LED to get to know each other under different status leds. 2 Call the subscribed number. When the phone is in standby mode, press the configured BLF key to call out the subscribed number. 3 Transfer calls to the subscribed number. Refer to Table 9.1.1-blf function key subtype parameter list, the BLF key can be used for blind rotation, attention-rotation and semi-attention-rotation of the current call, and also can invite the subscribed number to join the call and send DTMF, etc. 4 Pickup incoming calls from subscribed phones. When configuring BLF function key, configure the pickup number. When the subscription number telephone rings, refer to appendix 6.3, BLF LED will turn red at this time. At 56 / 125 this point, press the BLF button to answer the incoming call from the subscribed number. 9.2 BLF List BLF List Key is to put the number to be subscribed into a group on the server side, and the phone uses the URL of this group to make unified subscription. The specific information, number, name and status of each number can be resolved based on notify sent from the server. The unoccupied Memory Key is then set as the BLF List Key. If the state of the subscription object changes later, the corresponding led light state will be changed. Configure BLF List function: log in the phone page, enter the [Line] >> [SIP] >> [Advanced settings] page, open the BLF List, and configure the BLF List number. Picture 63 - Configure the BLF List functionality Use the BLF List function: when the configuration is completed, the phone will automatically subscribe to the contents of the BLF List group. Users can monitor, call and transfer the corresponding number by pressing the BLF List key. Picture 64 - BLF List number display 9.3 Record The device supports recording during a call. 57 / 125 9.3.1 The local recording must be mounted on a usb flash drive to support recording, so the device needs to Local Record ( USB flash disk ) support a usb flash drive. Please refer to 4.2 hardware description for the supported model. When using local recording, it is necessary to start recording on the phone page
[Application] >> [Manage recording], select the local type and set the voice coding. The webpage is as follows:
Picture 65 - WEB Local Record Plug the U disk into the USB port of the phone, open the recording on the web page, and set the Set DSSkey type as key event and type as record in the phone/web interface. Set up one line call and press the recording key (set DSSkey). Local recording steps:
recording type as local recording. End the recording. End the call. View local recording:
Enter [Menu] >> [Application] >> [USB]. Enter [USB] to view the recording file. Or enter the webpage [Application] under the [Manage recording] to view the recording file. Enter [Menu] >> [Application] >> [USB]. Enter [USB] to view the recording file. Select the recording file that you want to listen to, and click the "play" button of Soft key to listen to the Listen to the record:
recording. 9.3.2 When using the network server to record, it is necessary to open the recording in the phone web page Server Record
[Application] >> [Manage recording]. The type is selected as network, and the address and port of the recording server are filled in and the voice coding is selected. The web is as follows:
58 / 125 Picture 66 - Web server recording 9.3.3 The phone is registered with a server that supports SIP INFO recording. After registering the account, check SIP INFO Record the recording module of [Application] >> [Manage recording] to open the recording, and the recording type is SIP INFO. Picture 67 - Web SIP info recording 9.4 Agent Normal Mode:
can be configured. Agent (Agent function) of the phone can be realized: when multiple people use a device for Agent services at different times, he or she can quickly register his or her SIP account on the same server. The Agent functions of the phone can be divided into Normal and Hotel Guest. The Hotel Guest mode requires server support. Configure agent function: set a DSSkey as agent, press the function key or enter the [Menu] >>
[Features] >> [Agent] to enter the agent page. The SIP server needs to be configured before the account 59 / 125 Picture 68 - Configure the agent account in normal mode Picture 69 - Configure the proxy account-hotel Guest mode Table 10 - Agency mode Description Set the proxy account number. Set the proxy account number to verify the user name. Set the proxy account number to verify the password. Select the SIP line. Users can choose to save all types, or delete. Set the proxy account number. Set the proxy account number to verify the password. Select the SIP line. Users can choose to save all types, or delete. Parameter Normal mode Number User Password Line CallLog Number Password Line CallLog Hotel Guest mode Using agent functions:
1 When he phone has been configured on SIP server, fill in the correct number and user name password, click login and then the phone can be registered to the SIP server;
2 After registration, click logout and the phone can delete the user name and password, and log out of 60 / 125 3 Click Unregister and the phone retains the user name and password, and logs out of the SIP the SIP account. account. 9.5 Intercom Picture 70 - Agent logon page When the Intercom is enabled, it can automatically receive calls from the intercom. Picture 71 - Web Intercom configure Table 11 - Intercom configure Parameter Description Enable Intercom Enable Intercom Mute Tone Enable Intercom When intercom is enabled, the device will accept the incoming call request with a SIP header of Alert-Info instruction to automatically answer the call after specific delay. Enable mute mode during the intercom call If the incoming call is intercom call, the phone plays the intercom tone Enable Intercom Enable Intercom Barge by selecting it, the phone auto answers the intercom call during Barge a call. If the current call is intercom call, the phone will reject the second intercom call 61 / 125 9.6 MCAST This feature allows user to make some kind of broadcast call to people who are in multicast group. User can configure a multicast DSS Key on the phone, which allows user to send a Real Time Transport Protocol (RTP) stream to the pre-configured multicast address without involving SIP signaling. You can also configure the phone to receive an RTP stream from pre-configured multicast listening address without involving SIP signaling. You can specify up to 10 multicast listening addresses. Picture 72 - Multicast Settings Page Table 12 - MCAST Parameters on Web Parameters Description Normal Call Priority Define the priority of the active call, 1 is the highest priority, 10 is the lowest. Enable Page Priority The voice call in progress shall take precedence over all incoming paging calls. Name Host:port Listened multicast server name Listened multicast servers multicast IP address and port. Multicast:
Go to web page of [Function Key] >> [Function Key] , select the type to multicast, set the multicast Set up the name, host and port of the receiving multicast on the web page of [Phone Settings] >>
address, and select the codec. Click Apply.
[MCAST]. Press the DSSKY of Multicast Key which you set. Receive end will receive multicast call and play multicast automatically. 9.7 SCAShared Call Appearance Users need the support of server end to use SCA function. 1) Configure on Phone When registering with the BroadSoft server, a Phone can register the account created previously on 62 / 125 multiple terminals. Picture 73 - Register BroadSoft account After the phone set registers with the BroadSoft server, a server type needs to be set. Specifically, log in to the webpage of the phone set, choose [Line] >> [SIP] >> [Advanced Settings] and set Specific Server Type to BroadSoft, as shown in the following figure. Picture 74 - Set BroadSoft server If a phone needs to enable the SCA function. Specifically, log in to the webpage of the phone set, choose [Line] >> [SIP] >> [Advanced Settings], and select Enable SCA. If SCA is not enabled, the 63 / 125 registered line is the private line. Picture 75 - Enable SCA After an account is configured and successfully registered, you can configure lines whose DSS Key is Shared Call Appearance on the Function Key page to facilitate viewing the call status of the group. Each line key represents a call appearance. Understand the call status by referring to 6.3 Appendix III LED . To facilitate private hold, configure keys whose DSS Key is Private Hold on the Function Key page. Pay attention that the public hold key is the softkey-hold key during a call. Each phone registered with the BroadSoft server should be configured as above, then the SCA function Picture 76 - Set Private Hold Function Key can be used. 2) LED Status the LEDs of lines in different states. To facilitate viewing the call status of a group, configure the DSS Key as SCA. The following table describes 64 / 125 Table 13 - LED Status of SCA Local Off Steady green Steady green State&Direction Idle Seized Active Progressing (outgoing call) Alerting (incoming call) Fast blinking green Fast blinking green Public Held (hold) Slow blinking green Slow blinking red Steady green Steady red Held-private (private hold) Slow blinking yellow Bridge-active (Barge-in) Bridge-held Steady green Steady green Remote Off Steady red Steady red Steady red Steady red Steady red 3) Shared Call Appearance(SCA) The following lists a couple of instances to facilitate understanding. In the following scenarios, the manager and secretary register the same SCA account and the account is configured based on the preceding steps. Scenario 1: When this account receives an incoming call, the phone sets of both the manager and the secretary will receive the call and ring. If the manager is busy, the manager can reject the call and the manager's phone set stops ringing but the secretary's phone set keeps ringing until the secretary rejects/answers the call or the call times out. Scenario 2: When this account receives an incoming call, if the secretary answers the call first and the manager is required to answer the call, the secretary can press the Public Hold key to hold this call and notify the manager. The manager can press the line key corresponding to the SCA to answer the call. Scenario 3: The manager is in an important call with a customer and needs to leave for a while. If the manager does not want others to retrieve this call, the manager can press the Private Hold key. Scenario 4: The manager is in a call with a customer and requires the secretary to join the call to make records. The secretary can press the corresponding SCA line key to barge in this call. 9.8 Message 9.8.1 If the service of the line supports the function of the short message, when the other end sends a text SMS message to the number, the user will receive the notification of the short message and display the icon of the new SMS on the standby screen interface. 65 / 125 Picture 77 - SMS icon Send messages:
Go to [Menu] >> [Message] >> [SMS]. Users can create new messages, select lines and send numbers. After editing is completed, click Send. View SMS:
Use the navigation keys to select the standby icon [message]
After selecting, press the navigation key [OK] to enter the SMS inbox interface. Select the unread message and press [OK] to read the unread message. Reply to SMS:
Use the navigation keys to select the standby icon [Message]. After selecting, press the navigation key [OK] to enter the SMS inbox interface. Select the message you want to reply to, select Softkey's [Reply], edit it, and click Send. 9.8.2 MWIMessage Waiting Indicator If the service of the lines supports voice message feature, when the user is not available to answer the call, the caller can leave a voice message on the server to the user. User will receive voice message notification from the server and device will prompt a voice message waiting icon on the standby screen. Picture 77 - New Voice Message Notification Voice message icon To listen to a voice message, the user must first configure the voicemail number. After the voicemail number 66 / 125 is configured, the user can retrieve the voicemail of the default line. When the phone is in the default standby state, The Side Key is pre-installed with a voice message shortcut key - [MWI] key. Press [MWI] to open the voice message configuration interface, and select the line to be configured by Press the [Edit] button to edit the voice message number. When finished, press the [OK] button to save pressing the up/down navigation buttons. the configuration. In the following picture, 17 in front of the line brackets represents unread voice messages, and 17 represents the total number of voice messages. Picture 79 - Voice message interface Picture 80 - Configure voicemail number 9.9 SIP Hotspot SIP hotspot is a simple but practical function. With simple configurations, the SIP hotspot function can implement group ringing. SIP accounts can be expanded. The users can set functions as a SIP hotspot and other phones set (B and C) function as SIP hotspot clients. When somebody calls phone set A, phone sets A, B, and C all ring at the same time. When any phone set answers the call, other phone sets stop ringing. The call can be answered by only one phone set. When B or C initiates a call, the SIP number registered by phone set A is the calling number. To set a SIP hotspot, register at least one SIP account. 67 / 125 Picture 81 - Register SIP account Table 14 - SIP hotspot Parameters Parameters Description Device Table SIP hotspot Enable hotspot Mode Monitor Type If your phone is set to SIP hotspot server, Device Table will display as Client Device Table which connected to your phone. If your phone is set to SIP hotspot client, Device Table will display as Server Device Table which you can connect to. Set it to be Enable to enable the feature. Choose hotspot, phone will be a SIP hotspot server; Choose Client, phone will be a SIP hotspot Client Either the Multicast or Broadcast is ok. If you want to limit the broadcast packets, youd better use broadcast. But, if client choose broadcast, the SIP hotspot phone must be broadcast. Monitor Address Remote Port The address of broadcast, hotspot server and hotspot client must be same. Type the Remote port number. Configure SIP hotspot server:
68 / 125 Picture 82 - SIP hotspot server configuration Configure SIP hotspot client:
same as those of the hotspot. To set as a SIP hotspot client, no SIP account needs to be set. The Phone set will automatically obtain and configure a SIP account. On the SIP Hotspot tab page, set Mode to Client. The values of other options are the Picture 83 - SIP hotspot client configuration As the hotspot server, the default extension number is 0. When the phone is used as the client, the extension number is increased from 1, you can view the extension number through the [SIP Hotspot] page. Call extension number:
The hotspot server and the client can dial each other through the extension number. For example, extension 1 dials extension 0. 69 / 125 10 Phone Settings 10.1 Basic Settings 10.1.1 The user can set the phone language through the phone interface and web interface. Language Phone end: After resetting the factory settings, the user needs to set the language; when setting the language during standby, go to [Menu] >> [Basic] >> [Language] Settings, as shown in the figure. Picture 84 - Phone language setting Web interface: Log in to the phone webpage and set the language in the drop-down box at the top right corner of the page, as shown in the figure:
Picture 85 - Language setting on Web page The function box on the right side of the web interface language setting box is Synchronize language to phone; if selected, the phone language will be synchronized with the webpage language. If it is not selected, it will not be synchronized. 10.1.2 Users can set the phone time through the phone interface and web interface. Time & Date Phone end: When the phone is in the default standby state, press the [Menu] >> [Basic] >> [Time &
Date] , use the up/down navigation button to edit parameters, press the [OK] to save after completion, as 70 / 125 shown in the figure:
Picture 85 - Set time & date on phone Web end: Log in to the phone webpage and enter [Phone Settings] >> [Time/Date] , as shown in the figure:
Auto: Enable network time synchronization via SNTP protocol, default Picture 87 - Set time & date on webpage Table 15 - Time Settings Parameters Parameters Mode Description Auto/Manual enabled. Manual: User can modify data manually. SNTP Server Time zone SNTP server address Select the time zone Select time format from one of the followings:
Time format 1 JAN, MON 1 January, Monday JAN 1, MON January 1, Monday 71 / 125 MON, 1 JAN Monday, 1 January MON, JAN 1 Monday, January 1 DD-MM-YY DD-MM-YYYY MM-DD-YY MM-DD-YYYY YY-MM-DD YYYY-MM-DD Separator 12-Hour Clock Choose the separator between year and moth and day Display the clock in 12-hour format Daylight Saving Time Enable or Disable the Daylight Saving Time 10.1.3 The user can set the phone screen parameters through both of the phone interface and web interface. Screen Phone: When the phone is in the default standby state, go to [Menu] >> [Basic] >> [Screen Settings] to edit the screen parameters. After editing, click [OK] to save, as shown in the figure:
Picture 88 - Set screen parameters on phone Web : Go to [Phone Settings] >> [Advanced] Advanced, edit the screen parameters, and click Apply to save. 10.1.3.1 Brightness and backlight Set the brightness level in use from 1 to 16, [<] or [>] switch brightness level. Set the brightness level in the energy-saving mode from 0 to 16, [<] or [>] switch the brightness level. Set the backlight time to 30 seconds by default. You can turn it off or select 15 seconds /30 seconds /45 seconds /60 seconds /90 seconds /120 seconds. The screen saver can be turned on or off by default. Web interface: enter [Phone Settings] >> [Advanced], edit screen parameters, and click submit to save. 72 / 125 Picture 89 - Page screen Settings 10.1.3.2 Press [Screen Settings] to find the [Screen protection] button, press [left] / [right] button to open/close Screen Saver the screen protection, set the timeout time, the default is 15S, after completion, press [OK] button to save. After saving, return to standby mode and enter the screen saver after 15s, as follows:
Picture 90 - Phone screen saver 10.1.4 When the device is in the default standby mode, Ring Press soft-button [Menu] till you find the [Basic] item. Enter [Basic] item till you find [Ring] item. Enter [Ring] item and you will find [Headset] or [Handsfree] item, press left / right navigator keys to adjust the ring volume, save the adjustment by pressing [OK] when done. Enter [Ring type] item, press left / right navigator keys to change the ring type, save the adjustment by pressing [OK] when done. Voice Volume 10.1.5 When the device is in the default standby mode, Press soft-button [Menu] till you find the [Basic] item. Enter [Basic] item till you find [Voice Volume] item. Enter [Voice Volume] item and you will find [Headset], [Handsfree] and [Headset] item. Enter [Headset] or [Handsfree] or [Headset] item, press Left / Right navigator keys to adjust the audio 73 / 125 NOTICE! The welcome message can only be displayed in the upper left corner of standby mode when volume for different mode. Save the adjustment by pressing [OK] when done. 10.1.6 Greeting Words When the device is in the default standby mode, Press soft-button [Menu] till you find the [Basic] item. Enter [Basic] item till you find [Greeting Words] item. Press [OK] to enter the setting interface to edit the Greetings Words. Save the adjustment by pressing [OK] when done. the default option is disabled. Reboot 10.1.7 When the device is in the default standby mode, Press soft-button [Menu] till you find the [Basic] item. Enter [Basic] item till you find [Reboot] item. Press [OK] a prompt message, "restart now," prompts the user. Press [OK] to restart the phone or [Cancel]. The phone is in standby mode, user. Press [OK] to restart the phone or [Cancel] to exit. 10.2 Phone Book The configurable [OK] key is the restart key. Press [OK], a prompt message, "restart now" prompts the 10.2.1 User can save contacts information in the phone book and dial the contacts phone number(s) from the Local Contact phone book. To open the phone book, user should press soft-menu button [Contact] in the default standby screen or keypad. By default the phone book is empty, user may add contact(s) into the phone book manually or from call logs. Note!Phone user account can store contact information, different models and specifications. Picture 91 - Phone book screen 74 / 125 Picture 92 - Local Phone book When there are contact records in the phone book, the contact records will be arranged in the alphabet order. User may browse the contacts with up/down navigator keys. The record indicator tells user which contact is currently focused. User may check the contacts information by pressing [OK] button. 10.2.1.1 Add / Edit / Delete Contact information of the followings, To add a new contact, user should press [Add] button to open Add Contact screen and enter the contact Contact Name Tel. Number Mobile Number Other Number Line Ring Tone Contact Group Photo Picture 93 - Add New Contact User can edit a contact by pressing [Option] >> [Edit] button. To delete a contact, user should move the record indicator to the position of the contact to be deleted, press
[Option] >> [Delete] button and confirm with [OK]. 75 / 125 By default, the group list is blank. User can create his/her own groups, edit the group name, add or remove 10.2.1.2 Add / Edit / Delete Group contacts in the group, and delete a group. To add a group, press [Add Group] button. To delete a group, press [Option] >> [Delete] button. To edit a group, press [Edit] button. The Number behind the group name means the total contacts number of selected groups. Picture 94 - Group List 10.2.1.3 Browse and Add / Remove Contacts in Group User can browse contacts in a group by opening the group in group list with [OK] button. Picture 95 - Browsing Contacts in a Group When user is browsing contacts of a group, user can also add contacts in that group by pressing [Add] button to enter the group contacts management interface, then press [OK] button to save the contact. The contact will also be added in local phonebook. User can delete contact from group by [Option] >> [Delete]. 76 / 125 Picture 96 - Add Contacts in a Group 10.2.2 The device Support blacklist, such as the number added to the blacklist, the number of calls directly refused Blacklist to the end, the end of the phone shows no incoming calls. (Blacklisted Numbers can be called out normally) There are multiple ways to add a number to Blacklist on X210 device. It can be added directly on
[Menu] >> [Contact] >> [Blacklist]. Select any number in the phone book (both local and network) for configuration addition. Select any number in the call log for configuration addition. Picture 97 - Add Blacklist There are various ways to add number to the blacklist on web page, which can be added in the [Phone book] >> [Call list] >> [Restricted Incoming Calls]. Select any number in the phone book (both local and network) for configuration addition. Select any number in the call log for configuration addition. Picture 98 - Web Blacklist 77 / 125 10.2.3 10.2.3.1 Configure Cloud Phone book Cloud Phone Book Cloud phonebook allows user to configure the device by downloading a phonebook from a cloud server. This is convenient for office users to use the phonebook from a single source and save the effort to create and maintain the contact list individually. It is also a useful tool to synchronize his/her phonebook from a personal mobile phone to the device with Cloud Phonebook Service and App which is to be provided publicly soon. NOTICE! The cloud phonebook is ONLY temporarily downloaded to the device each time when it is opened on the device to ensure the user get the latest phonebook. However, the downloading may take a couple seconds depending on the network condition. Therefore, it is highly recommended for the users to save important contacts from cloud to local phonebook for saving download time. Open cloud phonebook list, press [Menu] >> [PhoneBook] >> [Cloud Contacts] in phonebook screen. TIPS! The first configuration on cloud phone should be completed on Web page by selecting
[PhoneBook] >> [Cloud Contacts]. The setting of addition/deletion on device could be done after the first setting on Web page. 10.2.3.2 Downloading Cloud Phone book Picture 99 - Cloud phone book list In cloud phone book screen, user can open a cloud phone book by pressing [OK] / [Enter] button. The device will start downloading the phone book. The user will be prompted with a warning message if the download fails, Once the cloud phone book is downloaded completely, the user can browse the contact list and dial the contact number same as in local phonebook. Picture 100 - Downloading Cloud Phone book 78 / 125 Picture 101 - Browsing Contacts in Cloud Phone book 10.3 Call Log and missed calls. The phone can store the call record (the quantity of storage varies according to different specifications). The user can press [CallLog] to open the call record and check the records of all incoming calls, outgoing calls In the call logs interface, user may browse the call logs with up/down navigator keys. Each call log record is presented with call type and call party number / name. User can check further call log detail by pressing [OK] button and dial the number with [Dial] button, or add the call log number to phonebook with pressing [Option] >> [Add to Contact] . User can delete a call log by pressing [Delete] button and clear all call logs by pressing [Delete All] button. Users can also filter the call records of specific call types to narrow down the scope of search records, and select a call record type by left and right navigation keys. Picture 102 - Call Log Missed Call Log -
Incoming Call Log -
Outgoing Call Log -
79 / 125 Forward Call Log -
10.4 Function Key Picture 103 - Filter call record types Users can use the page switch key to switch DSS display pages quickly. In addition, the user can also long press each DSS key to modify the corresponding key Settings. Picture 104 - DSS LCD key Page Configuration Screen The DSS Key could be configured as followings, Speed Dial/Intercom/BLF/Presence/Call Park/Call Forward (to someone) MWI/DND/Hold/Transfer/Phonebook/Redial/Pickup/Call Forward (to specified line)/Headset/
Memory Key Line Key Event SMS/Release DTMF Action URL BLF List Key Multicast Action URL XML Browser 80 / 125 Webpage interface: [Function key] >> [Function key]. Moreover, user also can add the user-defined title for the DSS Keys, which is configured as Memory Key /
Picture 105 - DSS settings More detailed information refers to 12.23 Function Key and 6.3 Appendix III LED Definition . Line / URL / Multicast / Prefix. 10.5 Wi-Fi The device supports wireless Internet access and requires the use of a USB wi-fi adapter specified by location;Therefore, the device needs to support U disk. When the device is in the default standby mode, Press soft-button [Menu] till you find the [Basic] item. Press [WLAN] to enter the setting interface. Select the wireless network and use the left and right keys to activate it. Enable the device to search the current wireless network automatically. Select to the available network, enter the user name and password to connect successfully. Tip: if no wireless USB dongle is inserted, the prompt "wireless adapter has been removed" will appear. If a USB dongle is plugged in, the wireless network will be priority network even if the network cable is plugged in. Picture 106 - WIFI settings 81 / 125 10.6 Headset earphone. ring tone for headset. 10.6.1 Wired Headset The device supports wired earphone with RJ9 interface, which can play incoming call sound and talk with After the phone is connected to the headset, the default DSS key of headset will be green light which indicating that the headset can be used normally. On the webpage [Phone settings] >> [Features], you can set the headset answering function, and the Picture 107 - Headset function settings 10.6.2 Phone into [Menu] >> [Function] >> [Advanced], Select [EHS Headset] , can open EHS Headset (default EHS Headset closed EHS Headset). Picture 108 - EHS Headset setting 10.6.3 The device supports bluetooth application and can be compatible with bluetooth headset with CSR 4.0 chip. It Bluetooth Headset needs to use USB bluetooth adapter specified by location.Therefore, the device needs to support U disk. When the device is in the default standby mode, Press soft-button [Menu] till you find the [Basic] item. Press [Bluetooth] to enter the setup interface. 82 / 125 Select Bluetooth, and use the left and right keys to enable Bluetooth. Select Paired Device. If no paired is displayed, press [Scan] key to search and select the scanned device to connect. The use of Bluetooth headset can be divided into three types: call answering; Hang up; Bluetooth redial. Picture 109 - Bluetooth Settings Screen When the Bluetooth headset is connected to the phone, the incoming call can be answered by pressing the call answering Bluetooth answer button. Hang up Bluetooth headset. Bluetooth redial time. 1) When talking with Bluetooth headset, you can hang up the phone by pressing the button on 2) When there is an incoming call, double-click the answer button to reject the call. 3) When the caller is in the ringing state, press the answer button of the headset to cancel the call. When the Bluetooth headset is connected, double-click the answer button to redial the number dialed last NOTICE! some models do not support double - click redial function. Whether this function is supported or not, you can check the instruction of the headset, or connect the Bluetooth headset to the phone, and double-click the answer button to see whether it will redial. 10.7 Advanced 10.7.1 Line Configurations Picture 110 - SIP address and account information Save the adjustment by pressing [OK] when done. 83 / 125 Users who want to configure more options should use web management portal to modify or Advanced Settings in accounts on the individual line to configure those options. Picture 111 - Configure Advanced Line Options Network Settings 10.7.2 10.7.2.1 Network Settings IP Mode There are 3 network protocol mode options, IPv4, IPv6 and IPv4 & IPv6. User could select available mode via < or >. The selected IP mode will be activated after pressing [OK]
button. Picture 112 - Network mode Settings IPv4 In IPv4 mode, there are 3 connection mode options: DHCP, PPPoE and Static IP. Picture 113 - DHCP network mode 84 / 125 When using DHCP mode, phone will get the IP address from DHCP server (router). Use DHCP DNS: It is enabled as default. Enable means phone will get DNS address from DHCP Use DHCP time: It is disabled as default. Enable to manage the time of get DNS address from server and disable means not. DHCP server and disable means not. When using PPPoE, phone will get the IP address from PPPoE server. Picture 114 - PPPoE network mode Username: PPPoE user name. Password: PPPoE password. When using Static IP mode, user must configure the IP address manually. Picture 115 - Static IP network mode IP Address: Phone IP address. Mask: sub mask of your LAN. Gateway: The gateway IP address. Phone could access the other network via it. Primary DNS: Primary DNS address. The default is 8.8.8.8, Google DNS server address. Secondary DNS: When primary DNS is not available, Secondary DNS will work. IPv6 In IPv6, there are 2 connection mode options, DHCP and Static IP. DHCP configuration refers to IPv4 introduction in last page. Static IP configuration is almost same as IPv4s, except the IPv6 Prefix. IPv6 Prefix:IPv6 prefix, it is similar with mask of IPv4. 85 / 125 Picture 116 - IPv6 Static IP network mode 10.7.2.2 QoS & VLAN LLDP Link Layer Discovery Protocol. LLDP is a vendor independent link layer protocol used by network devices for advertising their identity, capabilities to neighbors on a LAN segment. Phone could use LLDP to find the VLAN switch or other VLAN devices and use LLDP learn feature to apply the VLAN ID from VLAN switch to phone its self. CDP Cisco Discovery Protocol. CDP is a not-for-profit charity that runs the global disclosure system for investors, companies, cities, states and regions to manage their environmental impacts. According to the CDP, Cisco devices could share the OS version, IP address, hardware version and so on. Parameters Description Table 16 - QoS & VLAN LLDP setting Report Interval Learning QoS QoS Mode WAN VLAN WAN VLAN LAN VLAN LAN VLAN CDP CDP 10.7.2.3 VPN Enable LLDP LLDP requests interval time apply the learned VLAN ID to the phone configuration configure SIP DSCP and audio DSCP WAN port VLAN configuration LAN port VLAN configuration CDP enable/disable CDP interval time Virtual Private Network (VPN) is a technology to allow device to create a tunneling connection to a server and becomes part of the servers network. The network transmission of the device may be routed through the 86 / 125 For some users, especially enterprise users, a VPN connection might be required to be established before activate a line registration. The device supports two VPN modes, Layer 2 Transportation Protocol (L2TP) and The VPN connection must be configured and started (or stopped) from the device web portal. VPN server. OpenVPN. L2TP NOTICE! The device only supports non-encrypted basic authentication and non-encrypted data tunneling. For users who need data encryption, please use OpenVPN instead. To establish a L2TP connection, users should log in to the device web portal, open webpage [Network] >>
[VPN]. In VPN Mode, check the Enable VPN option and select L2TP, then fill in the L2TP server address, Authentication Username, and Authentication Password in the L2TP section. Press Apply then the device will try to connect to the L2TP server. When the VPN connection established, the VPN IP Address should be displayed in the VPN status. There may be the delay of the connection establishment. User may need to refresh the page to update the status. Once the VPN is configured, the device will try to connect with the VPN automatically when the device boots up every time until user disable it. Sometimes, if the VPN connection does not establish immediately, user may try to reboot the device and check if VPN connection established after reboot. OpenVPN To establish an OpenVPN connection, user should get the following authentication and configuration files from the OpenVPN hosting provider and name them as the following, OpenVPN Configuration file:
client.ovpn CA Root Certification:
ca.crt Client Certification:
Client Key:
client.crt client.key User then upload these files to the device in the web page [Network] >> [VPN], select OpenVPN Files. Then user should check Enable VPN and select OpenVPN in VPN Mode and click Apply to enable OpenVPN Same as L2TP connection, the connection will be established every time when system rebooted until user connection. disable it manually. 10.7.2.4 Web Server Type Configure the Web Server mode to be HTTP or HTTPS and will be activated after the reboot. Then user could use http/https protocol to access pone web page. 87 / 125 Picture 117 - The phone configures the web server type Set The Secret Key 10.7.3 When the device is in the default standby mode, Select [Menu] >> [Advanced setting], and enter it via [Confirm] or [OK] button. As default, the Advance setting password is 123. User will see the follow page after menu Advanced setting Security. Picture 118 - Keypad lock password Menu password is the permission for accessing the advanced setting.
[Current password] is the password user configured before. If no configuration before, the default password is 123.
[New password] is the new password user to use. After configuring the menu password, it will work immediately. Keyboard password is used to unlock the phone once its locked. Picture 119 - Set keyboard lock password 88 / 125 User could only set to enable or disable the keyboard password in LCD screen. Enter [Keyboard password] setting by pressing [confirm] or [OK] button after password entered. If no menu password configuration before, it is 123 as default. If the menu password is correct, phone will go to keyboard password interface. As default, the keyboard password is disabled. When it is enabled, the keyboard will be locked after timeout. If user does not configure the keyboard lock time, (it is 0 as default). Long pressing # will lock the phone. There will be a lock icon in the top of LCD. Phone will reminder Enter Password after pressing any keys. Picture 120 - Phone keypad lock password input interface Picture 121 - Web keyboard lock password Settings 10.7.4 Maintenance Phone Webpage: Login and go to [System] >> [Auto provision]. Picture 122 - Page auto provision Settings 89 / 125 LCD: [Menu] >> [Advanced setting] >> [Maintenance] >> [Auto Provision]. The devices support SIP PnP, DHCP options, Static provision, TR069. If all of the 4 methods are enabled, the Picture 123 - Phone auto provision settings priority from high to low as below:
PNP>DHCP>TR069> Static Provisioning Transferring protocol: FTP, TFTP, HTTP, HTTPS Details refer to Auto Provision Table 17 - Auto Provision Parameters Basic settings Description CPE Serial Number Display the device SN Authentication Name The user name of provision server Authentication Password The password of provision server Configuration File If the device configuration file is encrypted , user should add the Encryption Key encryption key here General Configuration File If the common configuration file is encrypted, user should add the Encryption Key encryption key here Download Fail Check Times If there download is failed, phone will retry with the configured times. Update Contact Interval Phone will update the phonebook with the configured interval time. If it is 0, the feature is disabled. Save Auto Provision Save the HTTP/HTTPS/FTP user name and password. If the provision Information URL is kept, the information will be kept. Download Common Config enabled Enable Server Digest DHCP Option Option Value Whether phone will download the common configuration file. When the feature is enable, if the configuration of server is changed, phone will download and update. Confiugre DHCP option, DHCP option supports DHCP custom option |
90 / 125 DHCP option 66 | DHCP option 43, 3 methods to get the provision URL. The default is Option 66. Custom Option value is allowed from 128 to 254. The option value must Custom Option Value be same as server define. Enable DHCP Option 120 Use Option120 to get the SIP server address from DHCP server. SIP Plug and Play (PnP) Enable SIP PnP Whether enable PnP or not. If PnP is enable, phone will send a SIP SUBSCRIBE message with broadcast method. Any server can support the feature will respond and send a Notify with URL to phone. Phone could get the configuration file with the URL. Server Address Broadcast address. As default, it is 224.0.0.0. Server Port PnP port Transport Protocol PnP protocol, TCP or UDP. Update Interval PnP message interval. Static Provisioning Server Server Address address. Configuration File Name Protocol Type Update Interval Update Mode TR069 check the update every 1 hour. Provision Mode. 1. Disabled. 2. Update after reboot. 3. Update after interval. Provisioning server address. Support both IP address and domain The configuration file name. If it is empty, phone will request the common file and device file which is named as its MAC address. The file name could be a common name, $mac.cfg, $input.cfg. The file format supports CFG/TXT/XML. Transferring protocol type supports FTPTFTPHTTP and HTTPS Configuration file update interval time. As default it is 1, means phone will Enable TR069 Enable TR069 after selection ACS Server Type There are 2 options Serve type, common and CTC. ACS Server URL ACS server address ACS User ACS server username (up to is 59 character) ACS Password ACS server password (up to is 59 character) Enable TR069 Warning Tone If TR069 is enabled, there will be a prompt tone when connecting. TLS Version TLS version (TLS 1.0, TLS 1.1, TLS 1.2) INFORM Sending Period INFORM signal interval time. It ranges from 1s to 999s 91 / 125 STUN Server Address Configure STUN server address STUN Enable To enable STUN server for TR069 10.7.5 Web page: Login phone web page, go to [System] >> [Upgrade]. Firmware Upgrade LCD interface: go to [Menu] >> [Advanced setting] >> [Firmware Upgrade] . Picture 124 - Web page firmware upgrade Picture 125 - Firmware upgrade information display Table 17 - Firmware upgrade Description Parameter Upgrade server Enable Auto Upgrade software firmware on the server, phone will show a prompt upgrade Enable automatic upgrade, If there is a new version txt and new message after Update Interval. Upgrade Server Address1 Set available upgrade server address. Upgrade Server Address2 Set available upgrade server address. Update Interval Set Update Interval. Firmware Information Current Software Version It will show Current Software Version. 92 / 125 Server Firmware Version It will show Server Firmware Version.
[Upgrade] button If there is a new version txt and new software firmware on the server, the page will display version information and upgrade button will become available; Click [Upgrade] button to upgrade the new firmware. New version description information When there is a corresponding TXT file and version on the server side, the TXT and version information will be displayed under the new version description information. The file requested from the server is a TXT file called vendor_model_hw10.txt.Hw followed by the hardware version number, it will be written as hw10 if no difference on hardware. All Spaces in the filename are replaced by underline. The URL requested by the phone is HTTP:// server address/vendor_Model_hw10
.txt: The new version and the requested file should be placed in the download directory of the HTTP server, as shown in the figure:
TXT file format must be UTF-8 vendor_model_hw10.TXT The file format is as follows Version=1.6.3 #Firmware distinguished by the presence of protocol headers. BuildTime=2018.09.11 20:00 Info=TXT|XML Firmware=xxx/xxx.z
#URL, Relative paths are supported and absolute paths are possible, Xxxxx Xxxxx Xxxxx Xxxxx After the interval of update cycle arrives, if the server has available files and versions, the phone will prompt as shown below. Click [view] to check the version information and upgrade. 93 / 125 Picture 126 - Firmware upgrade 10.7.6 The phone is in default standby mode. Factory Reset Press [Menu] to find [Advanced Settings], and press [OK]. Press [Advanced Settings] to enter the password (default password is 123) to enter the interface. Press the [Restore factory Settings] button to select the file to be cleared. Press [OK] to clear after completion. When you select clear configuration file and clear all, the phone will restart automatically after clearing. 94 / 125 11 Web Configurations 11.1 Web Page Authentication The user can log into the web page of the phone to manage the user's phone information and operate the phone. Users must provide the correct user name and password to log in. 11.2 System >> Information User can get the system information of the device in this page including, And summarization of network status, Model Hardware Version Software Version Uptime Network Mode MAC Address IP Subnet Mask Default Gateway SIP User Besides, summarization of SIP account status, SIP account status (Registered / Unapplied / Trying / Timeout ) 11.3 System >> Account On this page the user can change the password for the login page. Users with administrator rights can also add or delete users, manage users, and set permissions and passwords for new users. 11.4 System >> Configurations On this page, users with administrator privileges can view, export, or import the phone configuration, or restore the phone to factory Settings. Clear Configurations Select the module in the configuration file to clear. SIP: account configuration. AUTOPROVISION: automatically upgrades the configuration TR069:TR069 related configuration MMI: MMI module, including authentication user information, web access protocol, etc. 95 / 125 DSS Key: DSS Key configuration Clear Data Tables Select the local data table to be cleared, all selected by default. Reset Phone The phone data will be cleared, including configuration and database tables. 11.5 System >> Upgrade Upgrade the phone software version, customized ringtone, background, DSS Key icon, etc., can also be upgraded to delete the file. Ring tone support .wav format. 11.6 System >> Auto Provision The Auto Provision settings help IT manager or service provider to easily deploy and manage the devices in mass volume. For the detail of Auto Provision, please refer to this link Auto Provision Description Tools provided in this page help users to identify issues at trouble shooting. Please refer to 13 Trouble 11.7 System >> Tools Shooting for more detail. 11.8 System >> Reboot Phone This page can restart the phone. 96 / 125 12 Network >> Basic This page allows users to configure network connection types and parameters. 12.1 Network >> Service Port This page provides settings for Web page login protocol, protocol port settings and RTP port. Picture 127 - Service Port Settings Table 19 - Service port Parameter Description Web Server Type Web Logon Timeout HTTP/HTTPS. to login again. Reboot to take effect after settings. Optionally, the web page login is Default as 15 minutes, the timeout will automatically exit the login page, need Web auto login HTTP Port After the timeout does not need to enter a user name password, will automatically login to the web page. The default is 80. If you want system security, you can set ports other than 80. HTTPS Port The default is 443, the same as the HTTP port. Such as :8080, webpage login: HTTP://ip:8080 RTP Port Range Start The value range is 1025 to 65535. The value of RTP port starts from the initial value set. For each call, the value of voice and video port is added 2. RTP Port Quantity Number of calls. 12.2 Network >> VPN Users can configure a VPN connection on this page. See 10.7.2.3 VPN for more details. 12.3 Network >> Advanced Advanced network Settings are typically configured by the IT administrator to improve the quality of the 97 / 125 phone service. For configuration, query the 10.7 advanced Settings. 12.4 Line >> SIP Configure the Line service configuration on this page. Table 20 - Line configuration on the web page Parameters Description Register Settings Display the current line status at page loading. To get the up to date line status, user has to refresh the page manually. Whether the service of the line is activated Enter the username of the service account. Line Status Activate Username Realm Server Name SIP Server 1 Authentication User Enter the authentication user of the service account Display Name Enter the display name to be sent in a call request. Authentication Password Enter the authentication password of the service account Enter the SIP domain if requested by the service provider Input server name. Server Address Enter the IP or FQDN address of the SIP server Server Port Enter the SIP server port, default is 5060 Transport Protocol Set up the SIP transport line using TCP or UDP or TLS. Registration Expiration Set SIP expiration date. SIP Server 2 Server Address Server Port Enter the IP or FQDN address of the SIP server Enter the SIP server port, default is 5060 Transport Protocol Set up the SIP transport line using TCP or UDP or TLS. Registration Expiration Set SIP expiration date. SIP Proxy Server Address Enter the IP or FQDN address of the SIP proxy server. Proxy Server Port Enter the SIP proxy server port, default is 5060. Proxy User Enter the SIP proxy user. Proxy Password Enter the SIP proxy password. Enter the IP or FQDN address of the backup proxy server. Backup Proxy Server Port Enter the backup proxy server port, default is 5060. Backup Proxy Server Address Basic Settings Enable Auto Answering Enable auto-answering, the incoming calls will be answered automatically after the delay time Auto Answering Delay Set the delay for incoming call before the system automatically answered it 98 / 125 Call Forward Unconditional number specified in the next field Enable unconditional call forward, all incoming calls will be forwarded to the Call Forward Number for Unconditional Call Forward on Busy Call Forward Number for Busy Set the number of unconditional call forward Enable call forward on busy, when the phone is busy, any incoming call will be forwarded to the number specified in the next field. Set the number of call forward on busy . Call Forward on No Answer within the configured delay time, the call will be forwarded to the number Enable call forward on no answer, when an incoming call is not answered specified in the next field. Set the number of call forward on no answer. Call Forward Number for No Answer Answer Call Forward Delay for No Set the delay time of not answered call before being forwarded. Transfer Timeout Set the timeout of call transfer process. Conference Type itself, maximum supports two remote parties, Server=set up call conference Set the type of call conference, Local=set up call conference by the device by dialing to a conference room on the server Server Conference Number Set the conference room number when conference type is set to be Server Subscribe For Voice Message Enable the device to subscribe a voice message waiting notification, if enabled, the device will receive notification from the server if there is voice message waiting on the server Voice Message Number Set the number for retrieving voice message Voice Message Subscribe Period Set the interval of voice message notification subscription Enabling hotline configuration, the device will dial to the specific number Enable Hotline immediately at audio channel opened by off-hook handset or turn on Hotline Delay Hotline Number hands-free speaker or headphone Set the delay for hotline before the system automatically dialed it Set the hotline dialing number Dial Without Registered Set call out by proxy without registration Enable Missed Call Log If enabled, the phone will save missed calls into the call history record. DTMF Type Set the DTMF type to be used for the line DTMF SIP INFO Mode Set the SIP INFO mode to send * and # or 10 and 11 Enable Do-not-disturb, any incoming call to this line will be rejected Enable DND automatically Subscribe For Voice Enable the device to subscribe a voice message waiting notification, if 99 / 125 Message enabled, the device will receive notification from the server if there is voice message waiting on the server Set the line to use VPN restrict route Set the line to use STUN for NAT traversal Use VPN Use STUN Failback Interval Signal Failback Enable Failback Whether to switch to the primary server when it is available. A Register message is used to periodically detect the time interval for the availability of the main Proxy. execute failback. Multiple proxy cases, whether to allow the invite/register request to also Signal Retry Counts under multiple proxy scenarios. The number of attempts that the SIP Request considers proxy unavailable Set the priority and availability of the codecs by adding or remove them from Codecs Settings the list. Video Codecs Select video code to preview video. When this setting is enabled, the features in this section will not be handled by the device itself but by the server instead. In order to control the enabling of the features, the device will send feature code to the server by dialing the Advanced Settings Use Feature Code Enable DND Disable DND Enable Call Forward Unconditional Disable Call Forward Unconditional Enable Call Forward on Disable Call Forward on Busy Busy Answer Answer Enable Blocking Anonymous Call Disable Blocking Anonymous Call number specified in each feature code field. Set the feature code to dial to the server Set the feature code to dial to the server Set the feature code to dial to the server Set the feature code to dial to the server Set the feature code to dial to the server Set the feature code to dial to the server Enable Call Forward on No Set the feature code to dial to the server Disable Call Forward on No Set the feature code to dial to the server Set the feature code to dial to the server Set the feature code to dial to the server Call Waiting On Code Set the feature code to dial to the server 100 / 125 Call Waiting Off Code Set the feature code to dial to the server Send Anonymous On Code Set the feature code to dial to the server Send Anonymous Off Code Set the feature code to dial to the server SIP Encryption RTP Encryption Enable SIP encryption such that SIP transmission will be encrypted Enable RTP encryption such that RTP transmission will be encrypted Enable Session Timer session will be ended if there is not new session timer event update Set the line to enable call ending by session timer refreshment. The call Session Timeout Enable BLF List BLF List Number received after the timeout period Set the session timer timeout period Enable/Disable BLF List BLF List allows one BLF key to monitor the status of a group. Multiple BLF lists are supported. If setting enabled, the device will use single codec in response to an The registered server will receive the subscription package from ordinary Response Single Codec incoming call request BLF Server application of BLF phone. Please enter the BLF server, if the sever does not support subscription package, the registered server and subscription server will be separated. Set the line to use dummy UDP or SIP OPTION packet to keep NAT pinhole Keep Alive Type opened Keep Alive Interval Set the keep alive packet transmitting interval Keep Authentication Keep the authentication parameters from previous authentication Blocking Anonymous Call Reject any incoming call without presenting caller ID User Agent Set the user agent, the default is Model with Software Version. Specific Server Type Set the line to collaborate with specific server type SIP Version Set the SIP version Anonymous Call Standard Set the standard to be used for anonymous Local Port Ring Type Set the local port Set the ring tone type for the line Enable user=phone Sets user=phone in SIP messages. Use Tel Call Set use tel call Using TCP protocol to guarantee usability of transport for SIP messages Auto TCP Enable Rport Enable PRACK DNS Mode above 1500 bytes Set the line to add rport in SIP headers Set the line to support PRACK SIP message Select DNS mode, A, SRV, NAPTR Enable Long Contact Allow more parameters in contact field per RFC 3840 101 / 125 Enable Strict Proxy Enables the use of strict routing. When the phone receives packets from the serverit will use the source IP address, not the address in via field. Convert URI Convert not digit and alphabet characters to %hh hex code Use Quote in Display Name Whether to add quote in display name, i.e. Fanvil vs Fanvil Enable GRUU Support Globally Routable User-Agent URI (GRUU) Sync Clock Time Time Sync with server Enable Inactive Hold INVITE package, SDP is inactive. Caller ID Header Set the Caller ID Header With the post-call hold capture package enabled, you can see that in the Use 182 Response for Call waiting Set the device to use 182 response code at call waiting response Enable Feature Sync Feature Sync with server Enable SCA Enable/Disable SCA (Shared Call Appearance ) CallPark Number Set the CallPark number. Server Expire TLS Version Set the timeout to use the server. Choose TLS Version. uaCSTA Number Set uaCSTA Number. Enable Click To Talk Flash mode With the use of special server, click to call out directly after enabling. Chose Flash modenormal or SIP info. Flash Info Content-Type Set the SIP info content type. Flash Info Content-Body Set the SIP info content body. PickUp Number Set the scramble number when the Pickup is enabled. JoinCall Number Set JoinCall Number. Intercom Number Set Intercom Number. Unregister On Boot Whether to enable logout function. Enable MAC Header When opening the registration, are IP package and user agent with MAC. When opening the registration, is user agent with MAC. BLF Dialog Strict Match Whether to enable accurate matching of BLF sessions. PTime(ms) Set whether to bring ptime field, default no. Enable Register MAC Header SIP Global Settings Strict Branch Enable Group Set up to strictly match the Branch field. Set open group. Enable RFC4475 Set to enable RFC4475. Enable Strict UA Match Enable strict UA matching. Registration Failure Retry Time Set the registration failure retry time. 102 / 125 Local SIP Port Modify the phone SIP port. 12.5 Line >> SIP Hotspot Please refer to 9.9 SIP Hotspot. 12.6 Line >> Dial Plan Picture 128 - Dial plan settings Table 21 - Phone 7 dialing methods Parameters Description Press # to invoke dialing dial out;
The user dials the other party's number and then adds the # number to Dial Fixed Length reaches a fixed length Timeout dial The system dials automatically after timeout The number entered by the user is automatically dialed out when it Press # to Do Blind Transfer Blind Transfer on Onhook The user enters the number to be transferred and then presses the "#"
key to transfer the current call to a third party After the user enters the number, hang up the handle or turn off the hands-free function to transfer the current call to a third party. Hang up the handle or press the hands-free button to realize the Attended Transfer on Onhook function of attention Attended Transfer on During a three-way call, hang up the handle and the remaining two
-transfer, which can transfer the current call to a third party. Conference Onhook parties remain on the call. Enable E.164 Please refer to e. 164 standard specification 103 / 125 Add dialing rules:
Picture 129 - Custom setting of dial - up rules Table 22 - Dial - up rule configuration table Parameters Description Dial rule rules. There are two types of matching: Full Matching or Prefix Matching. In Full matching, the entire phone number is entered and then mapped per the Dial Peer In prefix matching, only part of the number is entered followed by T. The mapping with then take place whenever these digits are dialed. Prefix mode supports a
[ ] -- Specifies a range of numbers to be matched. It may be a range, a list of ranges separated by maximum of 30 digits. Note: Two different special characters are used. x -- Matches any single digit that is dialed. commas, or a list of digits. Destination Set Destination address. This is for IP direct. Set the Signal port, and the default is 5060 for SIP. Port Alias item. Note: There are four types of aliases. all: xxx xxx will replace the phone number. add: xxx xxx will be dialed before any phone number. del The characters will be deleted from the phone number. rep: xxx xxx will be substituted for the specified characters. Set the Alias. This is the text to be added, replaced or deleted. It is an optional Suffix Length Characters to be added at the end of the phone number. It is an optional item. Set the number of characters to be deleted. For example, if this is set to 3, the phone will delete the first 3 digits of the phone number. It is an optional item. 104 / 125 This feature allows the user to create rules to make dialing easier. There are several different options for dial rules. The examples below will show how this can be used. Example 1: All Substitution -- Assume that it can make a direct IP call to IP address 172.168.2.208. Using this feature, 123 can be substituted for 172.168.2.208. Picture 130 - Dial rules table (1) Example 2: Partial Substitution -- To dial a long distance call to Beijing requires dialing area code 010 before the local phone number. Using this feature 1 can be substituted for 010. For example, to call 62213123 would only require dialing 162213123 instead of 01062213123. Picture 131 - Dial rules table (2) Example 3: Addition -- Two examples are shown. In the first case, it is assumed that 0 must be dialed before any 11 digit number beginning with 13. In the second case, it is assumed that 0 must be dialed before any 11 digit number beginning with 135, 136, 137, 138, or 139. Two different special characters are used.
[] -- Specifies a range of numbers to be matched. It may be a range, a list of ranges separated by commas, or x -- Matches any single digit that is dialed. a list of digits. 12.7 Line >> Basic Settings Set up the register global configuration. Parameters STUN Settings Server Address Server Port Binding Period Description opened. Table 23 - Set the line global configuration on the web page Set the STUN server address Set the STUN server port, default is 3478 Set the STUN binding period which can be used to keep the NAT pinhole SIP Waiting Time Set the timeout of STUN binding before sending SIP messages The TLS authentication 105 / 125 TLS Certification File transmission. Upload or delete the TLS certification file used for encrypted SIP 12.8 Line >> RTCP-XR RTCP-XR mode is based on RFC3611 (RTP Control Extended Report), which can measure and evaluate network packet loss, delay and voice quality by sending RTCP-XR packets. Parameters VQ RTCP-XR Settings Table 24 - VQ RTCP-XR Settings Description VQ RTCP-XR Session Report VQ report on whether session mode is enabled or not. VQ RTCP-XR Interval Report Whether to turn on Interval mode for VQ report sending. Period for Interval Report(5~99) The time interval at which VQ reports are sent periodically. Warning threshold for Moslq(15~40) Critical threshold for Moslq(15~40) Warning Threshold for Delay(10~2000) Critical Threshold for Delay(10~2000) When the phone calculated the Moslq value x10 below the set threshold, a warning was issued. When the phone calculates the Moslq value x10 below the set threshold, the critical report is issued. When the one-way delay of the phone is greater than the set threshold, warning is issued. When the phone computes that the one-way delay is greater than the set threshold, the critical report is issued. Whether to display the VQ report data for the last call Display Report Options on web through the web page. 12.9 Phone settings >> Features Configuration phone features. Table 25 - General function Settings Description Parameters Basic Settings Enable Call Waiting Enable this setting to allow user to take second incoming call during an established call. Default enabled. Enable Call Transfer Enable Call Transfer. Semi-Attended Transfer Enable Semi-Attended Transfer by selecting it Enable 3-Way Conference Enable 3-way conference by selecting it Enable Auto Onhook The phone will hang up and return to the idle automatically at hands-free 106 / 125 Auto Onhook Time automatically after Auto Hand down time at hands-free mode, and play Specify Auto Onhook time, the phone will hang up and return to the idle dial tone Auto Onhook time at handset mode Enable Ring for Handset by selecting it, the phone plays ring tone from mode handset. Enable this feature, headset plugged in the phone, user press answer key or line key to answer a call with the headset automatically. When enabled, the phone is muted, there is no ringing when calls, you can use the volume keys and mute key to unmute. Ring for Headset Auto Headset Enable Silent Mode Disable Mute for Ring When it is enabled, you cant mute the phone If enabled, user can assign default SIP line for dialing out rather than Enable Default Line SIP1. Enable Auto Switch Line Enable phone to select an available SIP line as default automatically Default Ext Line Select the default line to use for outgoing calls If you select Ban Outgoing to enable it, and you cannot dial out any number. Configure the hide DTMF mode. Select whether to save the call log. Enable Restricted Incoming Whether to enable restricted call list. Enable Allowed Incoming List Whether to enable the allowed call list. Enable Restricted Outgoing Whether to enable the restricted allocation list. Enable Country Code Whether the country code is enabled. Country Code Area Code Fill in the country code. Fill in the area code. Enable Number Privacy Whether to enable number privacy. Ban Outgoing Hide DTMF Enable CallLog List List Match Direction Start Position Hide Digits Allow IP Call P2P IP Prefix Caller Name Priority Change caller ID display priority. Emergency Call Number Set Emergency Call Number Search path Select the search path. Matching direction, there are two kinds of rules from right to left and from left to right. Open number privacy after the start of the hidden location. Turn on number privacy to hide the number of digits. If enabled, user can dial out with IP address Prefix a point-to-point IP call. 107 / 125 LDAP Search Select from with one LDAP for search Emergency Call Number you can dial the emergency call number Configure the Emergency Call Number. Despite the keyboard is locked, Set the device to accept Active URI command from specific IP address. Restrict Active URI Source IP More details please refer to this link http://www.fanvil.com/Uploads/Temp/download/20180920/5ba3641fe81a 5.pdf Configure the Push XML Server, when phone receives request, it will Push XML Server determine whether to display corresponding content on the phone which sent by the specified server or not. Disable this feature, user enter number will open audio channel Enable Pre-Dial automatically. Enable the feature, user enter the number without opening audio channel. If enabled, up to 10 simultaneous calls can exist on the phone, and if disabled, up to 2 simultaneous calls can exist on the phone. Custom line formatSIPn/SIPnxxx/xxx@SIPn Contact As White List Type NONE/BOTH/DND White List/FWD White List Block XML When Call Disable XML push on call. When enabled, the phone displays the information when it receives the relevant notify content. Enable Holding Tone When turned on, a tone plays when the call is held Enable Call Waiting Tone When turned on, a tone plays when call waiting Play DTMF tone on the device when user pressed a phone digits at Play Dialing DTMF Tone dialing, default enabled. Play Talking DTMF Tone taking, default enabled. Play DTMF tone on the device when user pressed a phone digits during Select to take effect on the line or on the phone or close. Enable DND Timer, If enabled, the DND is automatically turned on from the start time to the off time. Set DND Start Time Set DND End Time Enable Intercom request with a SIP header of Alert-Info instruction to automatically answer When intercom is enabled, the device will accept the incoming call Enable Intercom Mute Enable mute mode during the intercom call the call after specific delay. Enable Multi Line Line Display Format SIP notify Tone Settings DND Settings DND Option Enable DND Timer DND Start Time DND End Time Intercom Settings 108 / 125 Enable Intercom Tone If the incoming call is intercom call, the phone plays the intercom tone Enable Intercom Barge by selecting it, the phone auto answers the Enable Intercom Barge intercom call during a call. If the current call is intercom call, the phone will reject the second intercom call Response Code Settings DND Response Code Set the SIP response code on call rejection on DND Busy Response Code Set the SIP response code on line busy Reject Response Code Set the SIP response code on call rejection Password Dial Settings Enable Password Dial Enable Password Dial by selecting it, When number entered is beginning with the password prefix, the following N numbers after the password prefix will be hidden as *, N stand for the value which you enter in the Password Length field. For example: you set the password prefix is 3, enter the Password Length is 2, then you enter the number 34567, it will display 3**67 on the phone. Encryption Number Length Configure the Encryption Number length Password Dial Prefix Configure the prefix of the password call number Power LED Common SMS/MWI Missed Talk/Dial Ringing Mute Hold/Held Standby power lamp state, off when off, open is always bright red. Off by default. The status of power lamp when there is unread short message/voice message, including off/on/slow flash/quick flash, default slow flash. The state of the power lamp when there is a missed call, including off/on/slow flash/quick flash, the default slow flash. In the talk/dial state, the power lamp state, off is off, on is always red Power lamp status when there is an incoming call, including off/on/slow Power lamp status in mute mode, including off/on/slow flash/quick flash, bright, the default is off. flash/quick flash, default flash. off by default. by default when left/retained. The power lamp state, including off/on/slow flash/quick flash, is turned off Notification Popups Display Missed Call Popup No incoming call popup prompt after opening, no popup prompt when closing, open by default. Display MWI Popup Voice message popup prompt is not answered after opening, and it is opened by default if there is no popup prompt when closing. Display Device Connect There is a popup prompt when the WIFI adapter is connected. There is no 109 / 125 Popup popup prompt when the WIFI adapter is closed. It is on by default. Display SMS Popup Display Other Popup There is popup prompt for unread messages after opening, and there is no popup prompt when closing. It is opened by default. When the handle is not hung back after opening, registration fails, IP acquisition fails, Tr069 connection fails and other abnormalities, there will be popup prompt when it is opened; otherwise, there will be no prompt when it is closed, and it will be opened by default. 12.10 Phone settings >> Media Settings Change voice Settings. Table 26 - Voice settings Parameters Description Codecs Settings Select enable or disable voice encoding:
G.711A/U,G.722,G.729, G.726-16,G726-24,G726-32,G.726-40, ILBC, Opus Audio Settings Handset Volume Set the Handset volume, the value must be 1~9 Default Ring Type Configure default ringtones. If no special ringtone is set for the phone number, the default ringtone will be used. Speakerphone Volume Set the hands-free volume to 1-9. Headset Ring Volume Set the volume of the earphone ringtone to 1~9. Headset Volume Set the volume of the headset to 1~9. Speakerphone Ring Set the volume of hands-free ringtone to 1~9. Volume G.723.1 Bit Rate 5.3kb/s or 6.3kb/s is available. DTMF Payload Type Enter the DTMF payload type, the value must be 96~127. AMR Payload Type Set AMR load type, range 96~127. Headset Mic Gain Set the earphone's radio volume gain to fit different models of earphones. Opus playload type Set Opus load type, range 96~127. OPUS Sample Rate Set Opus sampling rate, including opus-nb (8KHz) and opus-wb (16KHz). ILBC Payload Type Set the ILBC Payload Type, the value must be 96~127. ILBC Payload Length Set the ILBC Payload Length Enable MWI Tone When there is a new voice message message, the phone will start a Enable VAD Onhook Time special dial tone. Whether voice activity detection is enabled. Configure a minimum response time, which defaults to 200ms 110 / 125 EHS Type EHS headset is available after enabling. RTP Control Protocol(RTCP) Settings CNAME user CNAME host RTP Settings RTP keep alive Value Ring Type Alert Info Ring Settings Set CNAME user Set CNAME host Hold the call and send the packet after 30s Set the value to specify the ring type. Type1-Type9 12.11 Phone settings >> MCAST This feature allows user to make some kind of broadcast call to people who are in multicast group. User can configure a multicast DSS Key on the phone, which allows user to send a Real Time Transport Protocol (RTP) stream to the pre-configured multicast address without involving SIP signaling. You can also configure the phone to receive an RTP stream from pre-configured multicast listening address without involving SIP signaling. You can specify up to 10 multicast listening addresses. Table 27 - Multicast parameters Parameters Description Normal Call Priority Define the priority of the active call, 1 is the highest priority, 10 is the lowest. Enable Page Priority The voice call in progress shall take precedence over all incoming paging calls. Name Host: port Listened multicast server name Listened multicast servers multicast IP address and port. 12.12 Phone settings >> Action Action URL Note! Action urls are used for IPPBX systems to submit phone events. 12.13 Phone settings >> Time/Date The user can configure the time Settings of the phone on this page. Table 28 - Time&Date settings Parameters Description Network Time Server Settings Time Synchronized via SNTP Enable time-sync through SNTP protocol Time Synchronized via DHCP Enable time-sync through DHCP protocol 111 / 125 Primary Time Server Set primary time server address Secondary Time Server reachable, the device will try to connect to secondary time server to Set secondary time server address, when primary server is not get time synchronization. Select the time zone Time of re-synchronization with time server Set the time display in 12-hour mode Select the time/date display format Choose your local, phone will set daylight saving time automatically based on the local end time. Choose DST Set Type, if Manual, you need to set the start time and Daylight saving time rules are based on specific dates or relative rule dates for conversion. Display in read-only mode in automatic mode. The offset minutes when DST started Daylight Saving Time Settings Time Zone Resync Period 12-Hour Clock Date Format Local DST Set Type Fixed Type Offset Month Start Week Start Hour Start Minute Start Month End Week End Weekday End Hour End Minute End Weekday Start The DST start weekday The DST start month The DST start week The DST start hour The DST start minute The DST end month The DST end week The DST end weekday The DST end hour The DST end minute Manual Time Settings You can set your time manually 12.14 Phone settings >> Tone This page allows users to configure a phone prompt. You can either select the country area or customize the area. If the area is selected, it will bring out the following information directly. If you choose to customize the area, you can modify the button tone, call back tone and other information. 112 / 125 Picture 132 - Tone settings on the web 12.15 Phone settings >> Advanced User can configure the advanced configuration settings in this page. Screen Configuration. Enable Energy Saving Backlight Time LCD Menu Password Settings. The password is 123 by default. Keyboard Lock Settings. Configure Greeting Words The greeting message will display on the top left corner of the LCD when the device is idle, which is limited to 16 characters. The default chars are VOIP PHONE. 12.16 Phonebook >> Contact User can add, delete, or edit contacts in the phonebook in this page. User can browse the phonebook and sorting it by name, phones, or filter them out by group. To add a new contact, user should enter contacts information and press Add button to add it. To edit a contact, click on the checkbox in front of the contact, the contact information will be copied to the contact edit boxes, press Modify button after finished editing. To delete one or multiple contacts, check on the checkbox in front of the contacts wished to be deleted and click the Delete button, or click the Clear button with selecting any contacts to clear the phonebook. User can also add multiple contacts into a group by selecting the group in the dropdown options in front of Add to Group button at the bottom of the contact list, selecting contacts with checkbox and click Add to Group to add selected contacts into the group. 113 / 125 Similarly, user can select multiple users and add them into blacklist by click Add to Blacklist button. 12.17 Phonebook >> Cloud phonebook Cloud Phonebook User can configure up to 8 cloud phonebooks. Each cloud phonebook must be configured with an URL where an XML phonebook is stored. The URL may be based on HTTP/HTTPs or FTP protocol with or without authentication. If authentication is required, user must configure the username and password. To configure a cloud phonebook, the following information should be entered, The cloud phonebook allows user to retrieve contact list from a LDAP Server through LDAP protocols. User must configure the LDAP Server information and Search Base to be able to use it on the device. If the LDAP server requests an authentication, user should also provide username and password. To configure a LDAP phonebook, the following information should be entered, Phonebook name (must) Phonebook URL (must) Access username (optional) Access password (optional) LDAP Settings Display Title (must) LDAP Server Address (must) LDAP Server Port (must) Search Base (must) Access username (optional) Access password (optional) phonebook server. Web page preview Note! Refer to the LDAP technical documentation before creating the LDAP phonebook and Phone page supports preview of Internet phone directory and contacts After setting up the XML Voip directory or LDAP, Select [Phone book] >> [Cloud phone book] >> [Cloud phone book] to select the type. Click the set XML/LDAP to download the contact for browsing. 114 / 125 Picture 133 - Web cloud phone book Settings 12.18 Phonebook >> Call List Restricted Incoming Calls It is similar like a blacklist. Add the number to the blacklist, and the user will no longer receive calls from the stored number until the user removes it from the list. Users can add specific Numbers to the blacklist or add specific prefixes to the blacklist to block calls with all Adds a number that restricts outgoing calls and cannot be called until the number is removed from the table. Numbers with this prefix. Allowed Incoming Calls When DND is enabled, the incoming call number can still be called. Restricted Outgoing Calls 12.19 Phonebook >> Web Dial Use web pages for call, reply, and hang up operations. 12.20 Phonebook >> Advanced Users can export the local phone book in XML, CSV, and VCF format and save it on the local computer. Users can also import contacts into the phone book in XML, CSV, and VCF formats. Attention! If the user imports the same phone book repeatedly, the same contact will be ignored. If the name is the same but the number is different, the contact is created again. Users can delete groups or add new groups on this page. Deleting a contact group does not delete contacts in that group. 12.21 Call Log The user can browse the complete call record in this page. The call record can be sorted by time. Call number, 115 / 125 contact name or line, and the call record can be screened by call record type (incoming call, outgoing call, missed call, forward call). The user can also save the number in the call record to his/her phone book or add it to the blacklist/whitelist. Users can also dial the web page by clicking on the number in the call log. Users can also download call records conditionally and save them locally. 12.22 Function Key >> Function Key One-key transfer Settings: establish new call, blind transfer, attention-transfer, one-key three-party, Play DTMF. The device provides 2 user-defined shortcuts that users can configure on a web page. Parameters Description Table 29 - Function Key configuration BLF (New Call/BXFE /AXFER): It is used to prompt user the state of the subscribe extension, and it can also pick up the subscribed number, which help user monitor the state of subscribe extension (idle, ringing, a call). There are 3 types for one-touch BLF p.s. User should enter the pick-up number for specific BLF key to fulfill the pick-up Memory Key Presence: Compared to BLF, the Presence is also able to view whether the user is Note: You cannot subscribe the same number for BLF and Presence at the same time Speed Dial: You can call the number directly which you set. This feature is convenient for you to dial the number which you frequently dialed. Intercom: This feature allows the operator or the secretary to connect the phone quickly; it is widely used in office environments. Line It can be configured as a Line Key. User is able to make a call by pressing Line Key. User can select a key event as a shortcut to trigger. For example: MWI / DND / Release / Headset / Hold / etc. It allows user to dial or edit dial number easily. Open the specific URL directly. Key Event DTMF URL Multicast Configure the multicast address and audio codec. User presses the key to initiate the multicast. Action URL The user can use a specific URL to make basic calls to the phone. XML browser Users can set the DSS Key for specific URL download and other operations. transfer method. operation. online. 116 / 125 12.23 Function Key >> Side Key Side Key is a Key on both sides of the screen that functions as a shortcut Key. The default configuration is line Key, which can be customized in the webpage. For Side Key function and Settings, please refer to 12.23 Function Key Settings. 12.24 Function Key >> Softkey The User Settings mode and display style, display page. Parameter Description Table 30 - Softkey configuration Disabled and MoreDefault is Disabled Softkey display style Softkey Exit on Left or Right Softkey Mode Softkey mode Softkey Style Screen Redial/2aB/Delete/Exit/Call Back/Dial/Join/MWI/Local Contacts/Pickup/Call Call Dialer Log/Missed/Clear/ln/Dialed/Pause/ Next line/Prev line/Headset/Audio/Video/Remote XML/DSS Key Conference Hold/Split/End/Release/Mute/DSS Key/Headset Call Log/Menu/Local Contacts/DND/Prev Account/Next Account/Blacklist/Call Desktop Back/Call Forward/Locked/Memo/
Missed/MWI/Dialed/Reboot/Redial/Remote XML/SMS/
Headset/Status/DSS Key/ln Redial/2aB/Delete/Exit/Forward/Local Contacts/Call Log Divert Dialed
/Clear/Missed/Dialed/Headset/Video/Audio/Remote XML Ending Redial/End/Headset/Release/DSS Key Predictive Dialer Dial/2aB/Delete/Exit/Call Back/Local Contacts/Redial
/Pickup/MWI/Join/Call Log/Release/Missed/Pause/Dialed/
Headset/Video/Audio/Remote XML/DSS Key/ln/Next line
/DSS Key
/Prev line Ringing Answer/Forward/Reject/Mute/Release/Headset/Video/Audio/DSS key Talking Local Contacts/Listen/Call Log/Next call/Prev call/
Hold/Transfer/Conference/End/Mute/Release/New Call/
Private/Headset/Video/Audio/DSS Key Transfer Alerting End/Transfer/Headset/Release/DSS Key Transfer Dialer Redial/Delete/Exit/2aB/Dial/Local Contacts/Transfer/
117 / 125 Call Log/Clear/Missed/Dialed/Pause/Headset/Video/Audio/Remote XML/DSS Hold/Transfer/Conference/End/Answer/Forward/Mute/Next call/New call/Prev Trying End/Release/Headset/DSS Key Key Waiting call/Reject/Release/Headset/Listen/
Video/Audio/DSS Key 12.25 Function Key >> Advanced One key transfer: for example, set the memory key 4370. Press the memory key when talking with 4374 to decide whether to call 4370 or transfer 4374 to 4370. Select memory key function: for example, the phone set the memory key value to 4370. When 4370 calls, press this key to hold the call or hang up. Global Key Settings Programmable key Settings Picture 134 - Global Key Settings Please refer to the Table 25 Softkey configuration 12.26 Application >> Manage Recording See 9.3 Record for details of recording. 12.27 Security >> Web Filter The user can set up a configuration management phone that allows only machines with a certain network segment IP access. 118 / 125 Picture 135 - Web Filter settings Picture 136 - Web Filter Table Adding and removing IP segments are accessible. Configure the starting IP address within the start IP, end the IP address within the end IP, and click [Add] to submit to take effect. A large network segment can be set, or it can be divided into several network segments to add. If the user wants to delete, select the initial IP of the network segment to be deleted from the drop-down menu, and then click [Delete] to take effect. Enable web page filtering: configure enable/disable web page access filtering; Click the "apply" button to take Note: if the device you are accessing is in the same network segment as the phone, please do not configure the filter segment of the web page to be outside your own network segment, otherwise you will not be able to effect. log in the web page. 12.28 Security >> Trust Certificates Set whether to open license certificate and general name validation, select certificate module. You can upload and delete uploaded certificates. 119 / 125 Picture 137 - Certificate of settings 12.29 Security >> Device Certificates Select the device certificate as the default and custom certificate. You can upload and delete uploaded certificates. Picture 138 - Device certificate setting 12.30 Security >> Firewall Picture 139 - Network firewall Settings 120 / 125 The user can set whether to enable the input through this page, output firewall and set the firewall input and output rules. Using these Settings can prevent some malicious network access, or restrict internal users access to some resources of the external network, which can improve security. Firewall rule set is a simple firewall module. This feature supports two types of rules: input rules and output rules. Each rule is assigned an ordinal number, allowing up to 10 for each rule. Considering the complexity of firewall Settings, the following is an example to illustrate:
Table 31 - Network Firewall Parameter Description Enable Input Rules Indicates that the input rule application is enabled. Enable Output Rules Indicates that the output rule application is enabled. Input/Output Deny/Permit Protocol To select whether the currently added rule is an input or output rule. To select whether the current rule configuration is disabled or allowed;
There are four types of filtering protocols: TCP | UDP | ICMP | IP. Src Port Range Filter port range Src Address 0.0.0.0; It can also be a network address similar to *.*.*.0, such as:
Source address can be host address, network address, or all addresses Dst Address address 0.0.0.0; It can also be a network address similar to *.*.*.0, such as:
The destination address can be either the specific IP address or the full Src Mask that the host is specific. When set as 255.255.255.0, it means that a network Is the source address mask. When configured as 255.255.255.255, it means Dst Mask means the specific host. When set as 255.255.255.0, it means that a network Is the destination address mask. When configured as 255.255.255.255, it 192.168.1.0. 192.168.1.0. segment is filtered. segment is filtered. After setting, click [Add] and a new item will be added in the firewall input rule, as shown in the figure below:
Picture 140 - Firewall Input rule table Then select and click the button [Apply]. In this way, when the device is running: ping 192.168.1.118, the packet cannot be sent to 192.168.1.118 because the output rule is forbidden. However, the other IP of the ping 192.168.1.0 network segment can still receive the response packet from the destination host normally. 121 / 125 Picture 141 - Delete firewall rules Select the list you want to delete and click [Delete] to delete the selected list. 12.31 Device Log >> Device Log You can grab the device log, and when you encounter an abnormal problem, you can send the log to the technician to locate the problem. See 13.6 Get log information. 122 / 125 13 Trouble Shooting When the phone is not in normal use, the user can try the following methods to restore normal operation of the phone or collect relevant information and send a problem report to manufacturer technical support mailbox. 13.1 Get Device System Information Users can get information by pressing the [Menu] >> [Status] option in the phone.The following information will be provided:
The network information 13.2 Reboot Device Equipment information (model, software and hardware version), etc. Users can reboot the device from soft-menu, [Menu] >> [Basic] >> [Reboot System], and confirm the action by [OK]. Or, simply remove the power supply and restore it again. 13.3 Reset Device to Factory Default Resetting Device to Factory Default will erase all the users configuration, preference, database and profiles on the device and restore the device back to the state as factory default. To perform a factory default reset, user should press [Menu] >> [Advanced] , and then input the password to enter the interface. Then choose [Factory Reset] and press [Enter], and confirm the action by [OK]. The device will be rebooted into a clean factory default state. 13.4 Screenshot If there is a problem with the phone, the screenshot can help the technician locate the function and identify the problem. In order to obtain screen shots, log in the phone webpage [System] >> [Tools], and you can capture the pictures of the main screen and the secondary screen (you can capture them in the interface with problems). Picture 142 - Screenshot 123 / 125 13.5 Network Packets Capture Sometimes it is helpful to dump the network packets of the device for issue identification. To get the packets dump of the device, user needs to log in the device web portal, open page [System] >> [Tools] and click
[Start] in Network Packets Capture section. A pop-up message will be prompt to ask user to save the capture file. User then should perform the relevant operations such as activating/deactivating line or making phone calls and click [Stop] button in the web page when operation finished. The network packets of the device during the period have been dumped to the saved file. User may examine the packets with a packet analyzer or send it to manufacturer support mailbox. Picture 143 - Web capture 13.6 Get Log Information Log information is helpful when encountering an exception problem. In order to get the log information of the phone, the user can log in the phone web page, open the page [Device log], click the [Start] button, follow the steps of the problem until the problem appears, and then click the [End] button, [Save] to local analysis or send the log to the technician to locate the problem. 13.7 Common Trouble Cases Trouble Case Solution Table 32 - Trouble Cases Device could not boot up is well connected to power source. 1. The device is powered by external power supply via power adapter or PoE switch. Please use standard power adapter provided by Fanvil or PoE switch met with the specification requirements and check if device 2. If you saw POST MODE on the device screen, the device system image has been damaged. Please contact location technical support to help you restore the phone system. 124 / 125 Device could not register to a 2. Please check if the device has an IP address. Check the system service provider information, if the IP displays Negotiating, the device does not have 1. Please check if device is well connected to the network. The network Ethernet cable should be connected to the
[Network] port NOT the
[PC] port. If the cable is not well connected to the network icon
[WAN disconnected] will be flashing in the middle of the screen. an IP address. Please check if the network configurations is correct. 3. If network connection is fine, please check again your line configurations. If all configurations are correct, please kindly contact your service provider to get support, or follow the instructions in 13.5 Network Packet Capture to get the network packet capture of registration process and send it to Fanvil support to analyze the issue. 1. Please check if Handset is connected to the correct Handset (
) port No Audio or Poor Audio in NOT Headphone (
) port. Handset 2. The network bandwidth and delay may be not suitable for audio call at Poor Audio or Low Volume in Headphone 1. There are two Headphone wire sequence in the market. Please use the Headphone provided by Fanvil, or consult Fanvil the wire sequence if you wish to use a third-party headphone. 2. The network bandwidth and delay may be not suitable for audio call at the moment. the moment. Audio is chopping at far-end in Hands-free speaker mode gone. This is usually due to loud volume feedback from speaker to microphone. Please lower down the speaker volume a little bit, the chopping will be 125 / 125 FCC Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
-Reorient or relocate the receiving antenna.
-Increase the separation between the equipment and receiver.
-Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
-Consult the dealer or an experienced radio/TV technician for help. To assure continued compliance, any changes or modifications not expressly approved by the party. Responsible for compliance could void the users authority to operate this equipment. (Example- use only shielded interface cables when connecting to computer or peripheral devices). Any Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. This equipment complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) This device must accept any interference received, including interference that may cause undesired operation. FCC Radiation Exposure Statement:
The equipment complies with FCC Radiation exposure limits set forth for uncontrolled enviroment. This equipment should be installed and operated with minimum distance 20cm between the radiator and your body.
1 2 | Lable | ID Label/Location Info | 464.32 KiB | May 23 2022 |
CTC Laboratories, Inc. 1-2/F., Building 2, Jiaquan Building, Guanlan High-Tech Park, Shenzhen, Guangdong, China Tel: +86-755- 27521059 Fax: +86-755- 27521011 Http://www.sz-ctc.org.cn Label Label Location 1. Page 1 of 1
1 2 | ApplicantLetter Agent Authroization | Cover Letter(s) | 19.72 KiB | May 23 2022 |
Fanvil Technology Co., LTD. Date: 20 May 2022 PHOENIX TESTLAB GmbH Product Certification Knigswinkel 10 D 32825 Blomberg RE : LETTER OF AGENCY AUTHORIZATION To Whom It May Concern:
We, the undersigned, hereby authorize (CTC Laboratories, Inc.) to act on our behalf in all matters relating to application for equipment authorization, including the signing of all documents relating to these matters. We certify that we are not subject to denial of federal benefits, that includes FCC benefits, pursuant to Section 5301 of the Anti-Drug Abuse ACT of 1988, U.S.C.862. Further, no party, as defined in 47 CFR 1.2002 (b), to the application is subject to denial of federal benefits, that includes FCC benefits. This agreement is valid for one year 2022.02.15 until further notice. If you have any questions, please feel free to contact me Yours sincerely, Signatory
1 2 | CoverLetter LTC STC | Cover Letter(s) | 61.37 KiB | May 23 2022 |
Fanvil Technology Co., LTD. Long/Short-term Confidentiality Request Date: 20 May 2022 Parts List Tune-Up Info PHOENIX TESTLAB GmbH Product Certification Knigswinkel 10 D 32825 Blomberg FCC ID: 2APPZ-J4SG To Whom It May Concerns, Pursuant to sections 0.457(d) and 0.459 of CFR 47 and to avoid premature release of sensitive information prior to marketing or release of the product to the public, we hereby request long-term confidential treatment of information accompanying this application as outlined below:
Schematics Block Diagram Operational Description In addition we hereby request the following exhibits contained in this application to be temporarily (short-term confidentiality) withheld from the public disclosure for an initial period of days applicable External Photos Internal Photos The above materials contain trade secrets and proprietary information not customarily released to the public. The public disclosure of these matters might be harmful to the applicant and provide unjustified benefits to its competitors. The applicant understands that pursuant to rule 0.457(d), disclosure of this application and all accompanying documentation will not be made before the date of the GRANT for this application. If you have any questions, please feel free to contact me. Yours sincerely, Signatory Test Setup Photos Users Manual until:
not Fanvil Technology Co., LTD. Mengjiao Hu Certified Engineer
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1 | 2022-05-23 | 2402 ~ 2480 | DSS - Part 15 Spread Spectrum Transmitter | Original Equipment |
2 | 2402 ~ 2480 | DTS - Digital Transmission System |
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1 2 | Effective |
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1 2 | Applicant's complete, legal business name |
Fanvil Technology Co., LTD.
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1 2 | FCC Registration Number (FRN) |
0027493469
|
||||
1 2 | Physical Address |
10/F Block A, Dualshine Global Science Innovation Honglang North 2nd Road, Bao'an District
|
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1 2 |
10/F Block A, Dualshine Global Science Innovation
|
|||||
1 2 |
Shenzhen, N/A
|
|||||
1 2 |
China
|
|||||
app s | TCB Information | |||||
1 2 | TCB Application Email Address |
b******@phoenix-testlab.de
|
||||
1 2 | TCB Scope |
A4: UNII devices & low power transmitters using spread spectrum techniques
|
||||
app s | FCC ID | |||||
1 2 | Grantee Code |
2APPZ
|
||||
1 2 | Equipment Product Code |
J4SG
|
||||
app s | Person at the applicant's address to receive grant or for contact | |||||
1 2 | Name |
M****** H********
|
||||
1 2 | Title |
Certified Engineer
|
||||
1 2 | Telephone Number |
86-07******** Extension:
|
||||
1 2 | Fax Number |
86-07********
|
||||
1 2 |
m******@fanvil.com
|
|||||
app s | Technical Contact | |||||
n/a | ||||||
app s | Non Technical Contact | |||||
n/a | ||||||
app s | Confidentiality (long or short term) | |||||
1 2 | Does this application include a request for confidentiality for any portion(s) of the data contained in this application pursuant to 47 CFR § 0.459 of the Commission Rules?: | Yes | ||||
1 2 | Long-Term Confidentiality Does this application include a request for confidentiality for any portion(s) of the data contained in this application pursuant to 47 CFR § 0.459 of the Commission Rules?: | No | ||||
if no date is supplied, the release date will be set to 45 calendar days past the date of grant. | ||||||
app s | Cognitive Radio & Software Defined Radio, Class, etc | |||||
1 2 | Is this application for software defined/cognitive radio authorization? | No | ||||
1 2 | Equipment Class | DSS - Part 15 Spread Spectrum Transmitter | ||||
1 2 | DTS - Digital Transmission System | |||||
1 2 | Description of product as it is marketed: (NOTE: This text will appear below the equipment class on the grant) | IP Phone with BT | ||||
1 2 | Related OET KnowledgeDataBase Inquiry: Is there a KDB inquiry associated with this application? | No | ||||
1 2 | Modular Equipment Type | Does not apply | ||||
1 2 | Purpose / Application is for | Original Equipment | ||||
1 2 | Composite Equipment: Is the equipment in this application a composite device subject to an additional equipment authorization? | Yes | ||||
1 2 | Related Equipment: Is the equipment in this application part of a system that operates with, or is marketed with, another device that requires an equipment authorization? | No | ||||
1 2 | Grant Comments | Output power is maximum peak conducted.<br> This device has integrated DSS and DTS transmitters certified under the same FCC ID. | ||||
1 2 | Is there an equipment authorization waiver associated with this application? | No | ||||
1 2 | If there is an equipment authorization waiver associated with this application, has the associated waiver been approved and all information uploaded? | No | ||||
app s | Test Firm Name and Contact Information | |||||
1 2 | Firm Name |
CTC Laboratories, Inc.
|
||||
1 2 | Name |
T******** Z******
|
||||
1 2 | Telephone Number |
+8675******** Extension:
|
||||
1 2 |
t******@sz-ctc.com.cn
|
|||||
Equipment Specifications | |||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
1 | 1 | 15C | CC | 2402.00000000 | 2480.00000000 | 0.0087000 | |||||||||||||||||||||||||||||||||||
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
2 | 1 | 15C | CC | 2402.00000000 | 2480.00000000 | 0.0020000 |
some individual PII (Personally Identifiable Information) available on the public forms may be redacted, original source may include additional details
This product uses the FCC Data API but is not endorsed or certified by the FCC