User Manual Model: DGFSTCH55 Description: 55 Indoor Floor Standing 4K UHD Digital Signage Scan QR code to visit the product page:
FCC ID: 2ASCB-DGFS55IN This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired operation. Any changes/modifications to this equipment not approved by George Patton Associates could void the users authority to operate the equipment. FCC Radiation Exposure Statement:
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment .This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.This equipment should be installed and operated with minimum distance 20cm between the radiator&you body. Operating Instructions for Digital Signage Note: Before using the product, please read the instructions carefully!
Do not attempt to disassemble this product. If the product does not work properly, please call our Customer Service Department at 1-844-221-3393. Displays2go Rev. 04/25/19 1 Contents Features ................................................................................................................................ 3 Safety Warnings and Precautions ........................................................................................... 3 Assembly and Connection ...................................................................................................... 5 Packing List .................................................................................................................................... 5 Interfaces ...................................................................................................................................... 6 Steps for Assembly ........................................................................................................................ 6 Steps for Assembly with Casters ................................................................................................... 7 Remote Control ..................................................................................................................... 8 Description of Basic Operation ............................................................................................... 9 Power on/Standby ........................................................................................................................ 9 About Launch Desktop .................................................................................................................. 9 Description of Wallpaper Switch ................................................................................................. 10 File Manager ............................................................................................................................... 10 Local Settings .............................................................................................................................. 11 Status of Menu bar ..................................................................................................................... 12 Slide Show APP Introduction12 How to Upload Media Files 12 How to Delete Media Files17 Factory Reset19 Screen Rotate..19 Choose System Language...20 Technical Specifications21 Troubleshooting23 Cleaning and Maintenance25 Names and Contents of Toxic and Hazardous Substances or Elements in the Product26 Displays2go 2 Rev. 04/25/19 Features 1. Embedded with Android 5.1.1 smart operating system and unique UI design, bringing you a more convenient operation and better visual experience. 2. Support USB mouse and keyboard, realizing easy manipulation like a computer. Using a mouse for set up is recommended. 3. Built-in Wi-Fi module, high capacity memory and high capacity cache, making it smoother to watch 1080P HD movies and play big games. 4. High-quality LCD screen as the display, no flicker, low radiation, greatly reducing eye fatigue, eye protection, high brightness, high contrast, and wide viewing angle; ultra-fast response time greatly reduces ghosting of fast moving images. 5. Progressive image processing and industry-leading motion compensation technology improve the flickering and blurring in the edges of motion picture. 6. Dynamic contrast technology can significantly improve the clarity and contrast of various screens. 7. Multi-channel USB interfaces, supporting HD media streaming. Safety Warnings and Precautions Thank you for purchasing the high-performance multi-functional LED backlight Digital Signage from Displays2go. We have considered the factors to ensure personal safety in product design and have tested rigorously at the factory. However, improper installation and use may result in electric shock and fire. In order to safely use, maximize performance of the unit and extend the life of the product, please read and follow all instructions carefully before using the product. Keep the instructions for future reference. We strongly recommend using a surge protector, or a power strip with internal circuit breaker to prevent damages to the digital signage. Symbol Legends:
Warning: May cause personal injury or death The operation is prohibited Caution: May cause damage or property loss The operation must be executed If any of the following occurs:
Power outage or instable voltage. Abnormal sound or smell from the unit. AC power cord is damaged. Digital Signage is damaged due to drop, knock or impact. Any liquid or foreign matters fall into the enclosure. Turn off the Digital Signage immediately, pull out the plug from the power outlet, and ask the authorized personnel for maintenance timely. If coal gas or other flammable gas leaks, do not pull out the plug of the LCD Digital Signage or other electrical appliances; instead, turn off the gas valve immediately, and open the doors and windows quickly. Displays2go Rev. 04/25/19 3 WARNING Do not use power supply other than AC 100-240V, 50/60Hz. Cut off the power supply before connecting or disconnecting any cables. Do not place the Digital Signage on any instable positions, or else it may be damaged or cause fire. Do not place the Digital Signage in the positions such as:
1. The environment subject to direct strong sunlight, moisture, extreme temperature or too much dust;
2. The environment with flammable or explosive materials;
3. The environment with flammable or corrosive gases;
Do not use damaged or inappropriate power outlets, and ensure that the plugs and outlets contact properly. Do not let dust or metal deposits adhere to the plugs and outlets. Do not damage the power cords:
1. Do not modify the power cords;
2. Do not place heavy objects on the power cords;
3. Keep the power cords away from heat source;
4. Do not pull the cord to remove the plug. Do not connect too many plugs to one outlet in parallel, or else it may cause fire due to excessive power consumption. Do not approach the Digital Signage with open flame (e.g. a lighted candle), or else it may cause electric shock or fire. Do not put any sharp objects, metal or liquid into the vents or let them touch the signal terminals to avoid short circuit, product damage, and electric shock. The openings in the enclosure are designed for ventilation and cooling, to ensure long time reliable running of components inside the enclosure and prevent overheating. Do not block the openings when place the unit. Do not touch the plugs with wet fingers, or else it will cause electric shock. Do not use the Digital Signage in stormy weather, especially when there is lightning; instead, please disconnect the power and antenna plugs to avoid lightning strike. Do not disassemble the Digital Signage without permission, or else it may cause electric shock or fire. Please ask qualified technician for repair. Displays2go Rev. 04/25/19 4 CAUTION Do not let children climb onto the Digital Signage. Keep the small parts away from children to prevent them from swallowing. If the Digital Signage wont be used for a long time, please turn it off and pull out the power plug. To adjust the position of the Digital Signage, please disconnect all power cords and move slowly to avoid tip over. Do not scratch or knock the LCD with hard object, or twist and squeeze the LCD. Do not turn on the unit immediately when it is moved from a place with low temperature to high temperature, or else it will cause condensation and malfunction. Before cleaning the Digital Signage, please pull out the power plug; wipe with soft cloth; do not use industrial chemicals; prevent foreign matters from entering the machine. Improper cleaning (such as cleaning solution, water) may damage the product, erase the printed information, and even cause damage of the components if fluid flows in, resulting in machine failure. If the unit displays the same screen for a long time or the moving picture has fixed text or icon, it will leave ghosting on the screen and wont disappear when the unit is turned off; it is normal and isnt covered by the warranty. The power of the Digital Signage can be cut off by pulling out the plug. If the LCD screen ruptures and the liquid splashes on the skin, please rinse for 15 minutes with clean water immediately, and consult your doctor. To carry the Digital Signage with hands, please grab and hold the edges; do not apply pressure on the panel. Use the Digital Signage properly: Use in proper lighting conditions; insufficient lighting or long time watching will impair your eyesight. When the plug or coupler is used as disconnection device, it should be easy to operate the device. Insert the plug into the outlet properly, or else it may cause sparks and fire. The technical specifications printed herein and on the packaging are subject to change without prior notice. The Manual may be slightly different from actual operation, and the latter is applicable. Assembly and Connection Packing List Name 1 Digital Signage 1 Remote Control 1 Operation Manual Name 1 Power Cord 1 Cleaning Kit Two Keys Note:
Contact local dealer if you have questions about the operation, debugging and connection of the unit; if the unit doesnt work normally, please cut off the power immediately and consult the dealer. The unit is class-A product, which may cause radio interference in living environment. In this case, please take feasible measures, and use power plug as the disconnection device. Displays2go 5 Rev. 04/25/19 Interfaces 1. USB interface; 2. RJ45 interface(Ethernet); 3.HDMI input; 4.Power port; 5. On/Off button;
Note: Please pull out the power plug before installing or disassembling the unit!
Steps for Assembly 1. Open the top cover as shown in Fig. 2;
2. Remove EPE on both sides of the box as shown in Fig. 3;
3. Take out the base from the package as shown in Fig. 4;
4. Carefully lift out the unit as shown in Fig. 5 and place it on the shipping box (avoid scratching) (Fig. 6);
5. Assemble the base and the unit with dedicated screws using hex socket wrench as shown in Fig. 6.
(Fig. 1) (Fig. 2) (Fig. 3)
(Fig. 4) (Fig. 5)
(Fig. 6) (Fig. 7) Displays2go 6 Rev. 04/25/19 Steps for Assembly with Casters 1. To use this product as a mobile unit, install 4 casters to the metal base by threading them into the holes on the bottom of the base. Tighten all casters with a 14mm wrench. 2. Connect the base and the digital poster with provided screws. Tighten all screws with an Allen wrench. 3. The assembly is finished:
Displays2go 7 Rev. 04/25/19 Remote Control Installing batteries for the remote control:
Remove the battery cover and insert two AAA batteries (1.5V). Ensure that the battery polarity matches the
+/- marks in the battery compartment of the remote control. Precautions for using the remote control:
Aim the remote control at the receiver window. Do not place any object between the remote control and the receiver window to avoid interference with the normal operation. Keep the remote control away from violent vibration. In addition, do not set or place the remote control in direct sunlight, or else the remote control may be deformed by heat. The remote control may be invalid when the receiver window of the unit is in direct sunlight or strong lighting;
in this case, please adjust the angle of the lighting or the unit or approach the receiver window to use it. The distance of remote control will be shortened if the battery voltage is insufficient; in this case, please replace with new batteries; if the remote control wont be used for a long time or the batteries are run out, please take out the batteries to avoid corrosion due to battery leakage, which will damage the remote control. Do not use batteries of different types or mix new batteries with old ones. Always replace the batteries in pairs. Do not put the batteries in fire, or charge or disassemble them, or charge, short circuit, disassemble, heat or burn used batteries. Please dispose of waste batteries in accordance with local environmental regulations. Do not expose the batteries in overheated environments such as sunlight and fire. Description of remote control buttons:
Note: Press the SETUP button in the main interface to call out the OSD menu. After exiting the playback mode by pressing the STOP button, the playback will start according to the schedule next time. Please Note: The real appearance of the remote control may be different from the picture, please refer to the actual product. Displays2go Button Function POWER ( ) Power switch MENU SETUP To show the main menu To set up OSD menu SOURCE To show the Source menu
/
Play programs; confirm selection To move the cursor up To move the cursor down To move the cursor left To move the cursor right Previous program Next program Stop playing and return to the main interface Mute Turn up the volume Turn down the volume HDMI VGA Select HDMI device as the source Select VGA device as the source 8 Back Rev. 04/25/19 Description of Basic Operation Power on/Standby Insert the power plug into the outlet. If the Digital Signage has the switch button I, turn it on; if you press the switch button O, the Digital Signage enters standby state. In power on state, enter System Assistant and press the button on the remote control, and the Digital Signage enters standby state. About Launch Desktop Description of Desktop Icons Icon Function Main applications Back Home page Background applications Sound -
Sound +
Displays2go 9 Rev. 04/25/19 Description of Wallpaper Switch We suggest using a mouse to change the wallpaper. Connect a mouse with the digital panel through USB port, then follow the steps below:
click Setting 1. 2. At the setting menu, click Display 3. At the Display setting menu, click Gallery, or Wallpaper 4. Then select an image you would like to set up as background. 5. Confirm the selection by clicking Set wallpaper. File Manager 1. Click the Main Apps button in the Home page to enter the APPS menu interface (Fig. 2);
2. Click the Explorer icon in the APPS menu interface (Fig. 2) and enter Explorer menu (Fig. 3);
3. Click options in the Explorer menu to read the files from different devices. Fig. 1 Fig. 2 Fig. 3 Displays2go 10 Rev. 04/25/19 Local Settings 1. Click the Settings icon in the APPS menu interface (Fig. 2) and enter Wi-Fi menu (Fig. 3);
2. Click options in the Wi-Fi menu and set up different options. Fig. 1 Fig. 2 Fig. 3 Description of Settings Interface (shown on the right) Icon Function WIFI switch Data usage Bluetooth USB Sound & notification Battery saver HDMI Display Storage Apps Screenshot Setting Location Accounts Backup & reset Security Language & input Date & time Printing Accessibility About device Displays2go 11 Rev. 04/25/19 Status of Menu Bar 1. Click the setting 2. At the setting menu click the display menu 3. At the display setting menu unselect the display navigation check box Fig. 1 Fig. 2 Fig. 3 Slide Show APP Introduction How to Upload Media Files:
Step 1: Open the Android launcher screen and click the explorer app Displays2go 12 Rev. 04/25/19 Step 2: Go to the USB storage menu click the USB storage button Step 3: At the USB storage menu select Multi and then highlight the media files which you want to copy to the media folder. Click the Editor button, the pop menu will show then click the Copy Displays2go 13 Rev. 04/25/19 Step 4: Click HOME button and go to the NAND FLASH menu. Select MediaFolder and then open the Images Folder. Displays2go 14 Rev. 04/25/19 Step 5: At the images folder click the edit button at the top of the screen, the pop menu will show. Then click the Paste command button. The files will be copied to the images folder. Step 6: Exit the Explorer app and go to the launcher screen. Run the Slide Show app to display the media files Displays2go 15 Rev. 04/25/19 Step 7: Select the time you would like each picture to be on the screen for by dragging the bar to the desired time. Select how you would like the images to display. Select the desired transition effect between pictures. Step 8: Select Play and your slide show will begin playing Displays2go 16 Rev. 04/25/19 How to Delete the Media Files:
Step 1: Open the Android launcher screen and click the explorer app Step 2: Click home button and go to the NAND FLASH menu you will see the MediaFolder open it Displays2go 17 Rev. 04/25/19 Step 3: At the Image or Video folder select the media files which you want to delete. Then click the edit button at the top of the screen, the pop menu will show. Then click the Delete command button and the files will be deleted. Displays2go 18 Rev. 04/25/19 Factory Reset:
1. Get into Settings, then click Backup & reset (Fig. 1) 2. Click Factory data reset (Fig. 2) 3. Choose Erase SD card, then click RESET DEVICE to get the unit to Factory Reset (Fig. 3) Fig. 1 Fig. 2 Fig. 3 Screen Rotate:
1. Click the Main Apps button in the Home page to enter the APPS menu interface (Fig. 1) 2. Click System aide into Fig. 2 3. Choose the degree you would like to Rotate screen, then click Confirm, after the restart, the screen will be rotated (Fig. 3) Fig. 1 Fig. 2 Fig. 3 Displays2go 19 Rev. 04/25/19 Choose System Language:
1. Get into Settings, then click Language & input (Fig. 1) 2. Click Language, then you can choose the system language accordingly (Fig. 2) Fig. 1 Fig. 2 Fig. 3 Displays2go 20 Rev. 04/25/19 Technical Specifications Panel ITEM LCD size Light source Resolution Brightness (typ.)/(min) Contrast (typ.) Response (ms) Pixel pitch Refresh rate Viewing angle Color saturation Viewable area Chromaticness Voltage SPECIFICATION 55 LED backlight 3840*2160 (pixels) 500cd/m2 (typ.) 1100:1 (typ.) 12ms (typ.) 0.315 (H) mm * 0.315 (V) mm 60Hz 178 (H)/178 (V) 68%
1209.6(H) mm * 680.4(V) mm 16.7M 100V~240V, 50-60Hz Power supply Power Consumption Operating temperature (C) Storage temperature (C) 100W 0~40C
-10~60C Environment Storage humidity 10~60% RH Non-condensing Operating humidity 20~85% RH Non-condensing Maximum operating time (hrs/day) 18 hours Operating system Android 5.1.1 Processor RAM Functions Built-in memory RK3288, quad-core 2G 8G Decoding resolution 4K UHD compatible Playback mode Support loop, inter-cut, timer, shim, etc. Touch support N/A Displays2go 21 Rev. 04/25/19 Supported Video Files AVI, MPEG4, WMV, MKV, FLV, MP4, MOV Supported Photo Files JPG, JPEG, BMP, PNG, GIF Audio output, supported files Left and right audio channel, MP3 Functions RTC (real-time clock) Schedule power on/off Yes Yes System update USB compatible App installation Support download and installation I/O interfaces TF Ethernet (RJ45) HDMI VGA Headset USB2.0 SIM Net weight Gross weight N/A 1 1 N/A N/A 2 N/A 71kg 91kg Structure Language Unit dimensions (W*D*H) 810*50*1980mm Package dimensions (W*D*H) 945*240*2160mm Shell material Aluminum profile/sheet metal Shell color OSD Silver/black English/Simplified Chinese Displays2go 22 Rev. 04/25/19 Troubleshooting the Digital Signs - DGFSNT55, DGFSTCH55 Issue Probable Cause Solutions No picture or sound Unit not plugged into wall outlet Power cord not properly connected to the terminal on the back of the unit. Unit not powered on Wall outlet not working No sound (but Volume not adjusted on the picture is working) remote control. Content/Video does not have sound. Content format is not compatible. Speakers do not work. No picture (but sound is working) Content file damaged. Content format is not compatible. Screen damaged or defective. Remote control not working Batteries not inserted properly. Batteries are dead. Standing too close or too far from the unit. Check that the unit is plugged into wall outlet. Confirm that the power cord is connected to the terminal on the back of the unit. Turn the on/off toggle switch located on the back of the unit, lower center, to the on position. Unplug unit, wait 20 seconds, plug unit back into outlet and try again. Make sure that outlet is working by plugging in a different electrical device. If all of the above have been checked and the issue is not resolved, contact a customer service representative. Adjust volume using the remote control Confirm content is one of the following compatible formats: AVI, MPEG4, WMV, MKV, flv, MP3, MP4, MOV. If unit is connected to Wi-Fi, go to YouTube and play video that has sound Unplug unit, wait 20 seconds, plug unit back into outlet and try again. Try playing the content on a different device
(smart phone, computer or tablet) If all of the above have been checked and the issue is not resolved, contact a customer service representative. Confirm content is one of the following compatible formats: AVI, MPEG4, WMV, MKV, flv, MP3, MP4, MOV. Try playing the content on a different device
(smart phone, computer or tablet) Unplug unit, wait 20 seconds, plug unit back into outlet and try again. If all of the above have been checked and the issue is not resolved, contact a customer service representative. Check that battery is inserted properly with positive and negative orientation. Insert new batteries. Stand within 1 foot of the front of the unit and point the remote directly at the sensor (green dot) If all of the above have been checked and the issue is not resolved, contact a customer service representative. Displays2go Rev. 04/25/19 23 No Wi-Fi signal Wi-Fi is not turned on in product Check that Wi-Fi is turned on in settings settings. Wi-Fi is not connected to a network Low or no signal from the router Antenna is missing or not pointed upward. Damaged PC board o Click the settings icon from the Android home screen. o Click Wi-Fi. o Click the on/off icon in the upper right hand corner to turn on Wi-Fi. o On will appear on the upper left hand side. o Then select your Wi-Fi network Confirm that the antenna is in place and pointed upward. Check that other devices are receiving the signal. o If other devices are not receiving the Wi-Fi signal, please contact your internet service provider. Unplug or reset the router and wait for 20 seconds. Restart the router and check. If all of the above have been checked and the issue is not resolved, contact a customer service representative. Parts missing or Parts missed during Contact a customer service representative. Damaged manufacturing. (No charge for replacements) Parts lost or damaged by the customer. (There is charge for replacements) Having problems Did you purchase the with installing software or getting content to play DisplayIt!Xpress software from Displays2go?
Did the customer purchase or downloaded another 3rd party software onto the product?
Cannot upload content Content format is not compatible. Content files are too large. Port being used is defective App being used to play content is defective. Android board is defective. If you purchased DisplayIt!Xpress software from Displays2go or from Best Wave directly, please contact Best Wave at support@bestwave. com or (480)368-8900 ext. 2 If you purchased or downloaded another 3rd party software onto the product, please contact the 3rd party software companys customer support for assistance. Confirm content is one of the following compatible formats: AVI, MPEG4, WMV, MKV, flv, MP3, MP4, MOV. Confirm file size is less than available space. If all of the above have been checked and the issue is not resolved, contact a customer service representative. Displays2go 24 Rev. 04/25/19 Issues using pre-
installed apps Mistake in storing content to NAND Flash (shown on pg. 11) App is defective Android board is defective. SlideShow App steps Explorer > Select USB >
Select Multi > highlight files > Editor > Select Copy > Home > NAND > MediaFolder >
Images> Editor > Paste o Open SlideShow app and select desired trasitions, slide time and looping > Play MX Player steps > Follow same steps as SlideShow App > MediaFolder > Video >
Editor > Paste. o Open MX Player and select video to play. o Loop video: While the video is playing, click on the video and there should be 3 dots in the top right corner. Click on the 3 dots > play >
check desired Loop option If all of the above have been checked and the issue is not resolved, contact a customer service representative. Cleaning and Maintenance 1. Avoid strong vibration or impact on the product. 2. Keep the product dry to avoid possible damage by moisture. 3. Don't place the product under direct sunlight which may shorten the service life of the screen. 4. Clean screen and product by using a glass cleaner. 5. If the product will not be used for a long time, pull out the power cord to prevent the internal short circuit or other potential dangers. Displays2go 25 Rev. 04/25/19 Names and Contents of Toxic and Hazardous Substances or Elements in the Product Part name Display Shell Circuit board assembly *
Wires Metal parts Packaging materials*
Remote control Speaker Accessories*
Toxic and hazardous substances or elements Pb Hg Cd Cr6+
PBB PBDE
* : Circuit board assembly includes PCB and the electronic elements thereof;
Packaging materials include packaging box, styrofoam, etc.;
Other accessories include instruction manual.
: the content of the toxic and hazardous substances or elements in the part is lower than the limit specified in GB/T 26572-2011 standard.
: the content of the toxic and hazardous substances or elements in the part is higher than the limit specified in GB/T 26572-2011 standard. The table shows that the machine contains harmful substances inside. The data is provided by material suppliers and verified by the company according to the material type. Some materials contain harmful substances that cant be replaced in present technology. We are dedicated to improving this. The EFUP of the product is ten years. The pollution control label is shown on the right. The EFUP is valid only when the user operates in the normal conditions specified in the manual herein. Waste Electrical and Electronic Products Recycling and Disposal Regulations To protect the earth, if you do not need this product or its service life expires, please abide by your local Waste Electrical and Electronic Products Recycling and Disposal Regulations or send it to qualified local manufacture for recycling. This Manual is for reference only and is subject to change without prior notice. Displays2go 26 Rev. 04/25/19