FCC ID: QYLEMR116V Notebook

WARNING:pdfminer.pdfpage:The PDF <_io.BufferedReader name='/Volumes/Scratch/Incoming/eg-scratch/6496193.pdf'> contains a metadata field indicating that it should not allow text extraction. Ignoring this field and proceeding. Use the check_extractable if you want to raise an error in this case June 2020 All brand and product names are trademarks or registered trademarks of their respective companies. The information in this manual is subject to change without notice. For the latest version of the manual, please visit the Getac website at www.getac.com. Getting the Computer Running ................................................... 2 Unpacking ............................................................................... 2 Connecting to AC Power ......................................................... 3 Opening and Closing the Cover .............................................. 3 Operating in Tablet Mode ....................................................... 5 Turning On and Off the Computer .......................................... 7 Taking a Look at the Computer ................................................... 8 Front Components .................................................................. 8 Rear Components ................................................................... 9 Right-Side Components .......................................................... 9 Left-Side Components .......................................................... 11 Top-open Components ......................................................... 12 Bottom Components ............................................................. 14 Installing the Accessories .......................................................... 16 Attaching the Carrying Strap or Handle ................................ 16 Using the Tether.................................................................... 18 Attaching the Handgrip Strap (Optional) ............................... 20 Using the Internal Keyboard ...................................................... 22 Typewriter Keys .................................................................... 22 Cursor-Control Keys ............................................................. 22 Numeric Keypad.................................................................... 23 Function Keys ....................................................................... 24 Fn Key ................................................................................... 24 Hot Keys ................................................................................ 24 Windows Keys....................................................................... 25 Using the Touchpad .................................................................. 26 Touch Gestures for Windows 10........................................... 27 Configuring the Touchpad ..................................................... 27 i Navigating on the Screen .......................................................... 28 Using the Touchscreen ......................................................... 28 Using the Dual Mode Display (Optional) ............................... 31 Using Network and Wireless Connections ................................ 32 Using the LAN ....................................................................... 32 Using the WLAN.................................................................... 32 Using the BT Feature ............................................................ 33 Using the WWAN Feature (Optional) .................................... 34 Using the Fingerprint Scanner (Optional).................................. 36 Enrolling a Fingerprint ........................................................... 36 Fingerprint Login ................................................................... 37 Using the Barcode Scanner (Optional) ..................................... 38 AC Adapter ................................................................................ 40 Battery Pack .............................................................................. 41 Charging the Battery Pack .................................................... 41 Initializing the Battery Pack ................................................... 42 Checking the Battery Level ................................................... 42 Battery Low Signals and Actions .......................................... 43 Replacing the Battery Pack ................................................... 43 Power-Saving Tips .................................................................... 46 Connecting Peripheral Devices ................................................. 48 Connecting a Display Monitor ............................................... 48 Connecting a USB Device .................................................... 48 Connecting a Device for USB Charging ............................... 50 Connecting a Serial Device ................................................... 51 Connecting an Audio Device ................................................. 51 Using Various Card Readers .................................................... 52 Using Smart Cards (Optional) ............................................... 52 Using Storage Cards (Optional) ............................................ 53 Using the RFID Reader (Optional) ........................................ 54 Changing or Replacing .............................................................. 55 Replacing the Hard Disk Drive .............................................. 55 System Memory Upgrade ..................................................... 56 When and How to Use .............................................................. 59 Menu Descriptions ..................................................................... 60 Information Menu .................................................................. 60 Main Menu ............................................................................ 60 Advanced Menu .................................................................... 60 ii Security Menu ....................................................................... 63 Boot Menu ............................................................................. 64 Exit Menu .............................................................................. 64 OSD Control Panel .................................................................... 67 G-Manager ................................................................................ 68 G-Camera .................................................................................. 69 Protecting the Computer ........................................................... 71 Using an Anti-Virus Strategy ................................................. 71 Using the Cable Lock ............................................................ 71 Taking Care of the Computer .................................................... 72 Location Guidelines .............................................................. 72 General Guidelines ............................................................... 72 Cleaning Guidelines .............................................................. 73 Battery Pack Guidelines ........................................................ 73 Touchscreen Guidelines ....................................................... 74 When Traveling ......................................................................... 76 Preliminary Checklist ................................................................. 78 Solving Common Problems ....................................................... 79 Battery Problems................................................................... 79 BT Problems ......................................................................... 79 Display Problems .................................................................. 80 Fingerprint Scanner Problems .............................................. 80 Hardware Device Problems .................................................. 81 Keyboard and Touchpad Problems ...................................... 81 LAN Problems ....................................................................... 82 Power Management Problems .............................................. 82 Sensor Problems................................................................... 82 Software Problems ................................................................ 83 Sound Problems.................................................................... 83 Startup Problems .................................................................. 84 WLAN Problems.................................................................... 84 Other Problems ..................................................................... 86 Resetting the Computer ............................................................ 87 System Recovery ...................................................................... 88 Using Windows RE ............................................................... 88 Using Recovery Partition ...................................................... 88 Using the Driver Disc (Optional) ................................................ 90 iii On the Use of the System ......................................................... 94 Class B Regulations .............................................................. 94 ANSI Warning ....................................................................... 96 Safety Notices ....................................................................... 96 On the Use of the RF Device .................................................. 101 USA and Canada Safety Requirements and Notices ......... 101 European Union CE Marking and Compliance Notices ...... 103 User Notification of Take-back Service ................................... 106 ENERGY STAR ....................................................................... 107 Battery Recycling .................................................................... 109 California Proposition 65 ......................................................... 110 About Battery and External Enclosure Replacement .............. 111 Battery ................................................................................. 111 External Enclosure .............................................................. 111 iv This chapter first tells you step by step how to get the computer up and running. Then, you will find a section briefly introducing the external components of the computer. 1 After unpacking the shipping carton, you should find these standard items:

V110 notebook computer AC adapter AC power cord Battery pack x 2 Carrying strap

- or -

Carrying handle Stylus Tether Document(s) Driver disc (optional) Inspect all the items. If any item is damage or missing, notify your dealer immediately. NOTE: Specific models do not have the AC adapter and power cord as standard items. To purchase the AC adapter kit for your model, contact a Getac authorized distributor. (Check https://www.getac.com/en/contact/ for contact information.) 2 CAUTION: Use only the AC adapter included with your computer. Using other AC adapters may damage the computer. NOTE:

The battery pack is shipped to you in power saving mode that protects it from charging/discharging. It will get out of the mode to be ready for use when you install the battery pack and connect AC power to the computer for the very first time. When the AC adapter is connected, it also charges the battery pack. For information on using battery power, see Chapter 3. You must use AC power when starting up the computer for the very first time. 1. Plug the DC cord of the AC adapter to the power connector of the computer

). 2. Plug the female end of the AC power cord to the AC adapter and the male end to an electrical outlet (

). 3. Power is being supplied from the electrical outlet to the AC adapter and onto your computer. Now, you are ready to turn on the computer. To open the top cover:

3 1. Pull loose the cover latch (

) and release the clamp (

). 2. Lift up the cover (

viewing clarity.

). You can tilt the cover forward or backward for optimal To close the top cover:

1. Close the display. 2. Lift the cover latch and engage the clamp on the display. Then, push in the cover latch to click it into place. CAUTION: Before engaging the clamp, make sure the two guide pins are correctly seated in place. guide pin correctly seated guide pin not seated guide pin correctly seated guide pin not seated 4 In addition to being used as a regular notebook computer, your computer can also be operated in Tablet mode. In Tablet mode, you operate the computer with a stylus or digitizer pen, or a fingertip, instead of a keyboard or mouse. 1. Open the top cover so that it is almost perpendicular with the keyboard of the computer. 2. Turn the display counter-clockwise by 180o. CAUTION: Do not rotate the display more than 180o, or attempt to rotate the display clockwise. 3. Close the computer with the display facing up. 5 4. Lift the cover latch and engage the clamp on the display. Then, push in the cover latch to click it into place. CAUTION: Before engaging the clamp, make sure the two guide pins are correctly seated in place. guide pin correctly seated guide pin not seated guide pin correctly seated guide pin not seated 6 Press the power button (

). The Windows operating system should start. NOTE: Tapping the screen during startup may invoke a pre-boot menu (unless the default settings have been changed). If the menu appears, simply select

. When you finish a working session, you can stop the system by turning off the power or leaving it in Sleep or Hibernation mode:

Power off (Shutdown) Click Use one of these methods:

Press the power button.*

Close the top cover.*

Press

Click

. Sleep Hibernate By default, this option is not shown in the Start menu. If you want to use the feature, set up accordingly in Windows settings.

* Sleep is the default result of the action. You can change what the action does through Windows settings. 7 NOTE: Depending on the model you purchased, the appearance of your computer may not be exactly the same as those shown in this manual. CAUTION: You need to open the protective covers to access the connectors. When not using a connector, make sure to close the cover completely for water-

and dust-proof integrity. (Engage the locking mechanism if existing.) Two buckles hold the carrying strap. Sends out sound and voice from your computer. Turns the power on or off. (The default off state is Sleep mode. ) Increases the sound volume. Decreases the sound volume. Locks the top cover. Receives sound and voice to record voice. Opens or closes the OSD Control Panel. Depending on your model, the default function is one of the below. Starts the G-Camera application. Serves as the trigger button for the barcode scanner. 8 Serves as the

keyboard keys. NOTE: The hardware buttons (except the power button) can be re-defined using G-Manager. To access a connector, open its protective cover by lifting up the tab of the cover. When closing the cover, push the tab downward until the cover clicks into place. Connects the AC adapter. Connects a HDMI monitor or TV set. Connects a USB device. Connects the LAN cable. Connects a serial device. Locks the computer to a stationary object for security. 9 To access a connector, open its protective cover by lifting up the tab of the cover. When closing the cover, push the tab downward until the cover clicks into place.

) To access a device bay, slide the cover latch toward the unlocked position (

and then lift up the tab to release the cover. When closing the cover, push the tab downward until the cover clicks into place and then slide the latch toward the locked position (

). Inside is the battery pack (Battery 2) that supplies power to your computer when external power is not connected. Provides either of the below two functions depending on your setting. Charges a connected mobile device.

- or -

Functions as a standard USB 3.1 Gen1 port (default setting). Connects a set of headphones or external speakers with amplifier Supports a headset microphone with 4-pole TRRS 3.5mm jack. This is a multi-purpose bay. It can be one of the below modules. a b

(upper)

(lower) Accepts an SD card for removable storage media. Accepts a smart card for additional security feature. Connects a USB device that supports USB Type-C 10 connection. c Scans and reads barcodes. To access a device bay, slide the cover latch toward the unlocked position (

) and then lift up the tab to release the cover. When closing the cover, push the tab downward until the cover clicks into place and then slide the latch toward the locked position (

). Inside is the hard disk drive. Inside is the battery pack (Battery 1) that supplies power to your computer when external power is not connected. 11

(optional)

(optional)

(optional) Reads data from RFID tags. Displays and receives information for the computer. Lights up when the camera is in use. Detects the infrared energy of objects to form an image. The sensor flashes red light when in use. The near infrared (IR) imaging capability allows you to use Windows Hello face authentication. Allows you to use your computer s camera function. Serves as the fingerprint verification, preventing unauthorized access to your computer. 12 Detects the surrounding lighting condition for automatic adjustment of the LCD brightness. Opens or closes the Start menu. Show the current status of the computer s devices. Lights green when the computer is turned on. Blinks green when the computer is in Sleep mode Lights amber when the battery is being charged. Lights green when battery charging is completed. Blinks green to indicate the battery s built-in high temperature protection mechanism is activated. CAUTION: Do not remove the battery during this period. Blinks red when the battery s capacity is below 10%. Blinks amber when the battery charging is in an abnormal state. Replace the battery in case this happens. Lights green when the computer is accessing the hard disk drive Lights green when Caps Lock is on. Lights green when the RF radio of any RF feature

(WLAN/BT/WWAN) is on. Serves as the data input device. Serves as the pointing device. 13

(optional) Lights up when the camera lens beside it is in use.

(optional) Provides extra light when taking pictures. Allows you to use the camera function.

(optional)

(optional) Inside are the memory slots for expanding the memory size of your computer. Inside is the SIM card slot.

(optional) Connects to the docking station for using external WWAN/WLAN/GPS antenna. WWAN WLAN GPS 14 Inside is the docking connector for connecting an office dock or vehicle dock (purchased separately). 15 NOTE: The accessories you have depend on the model purchased. Insert one end of the strap into one strap holder (

through the slider buckle (

). Use the fastener (

Secure the other end of the strap to the computer in the same way.

) on your computer and feed it

) to fix the strap end in place. The strap provides a slot for storing the stylus (

). 16 1. Unfasten six screws (three at each side) from the corner bumpers. The loop bracket will come loose from each bumper. 2. Fit the handle into place and secure with screws. At each side, fasten the two longer screws to the front of the computer and the middle-length screw to the round corner. 3. Fit the loop bracket into place (one at each side) and secure with the shortest screw. Stylus slot 4. The handle has a slot for storing the stylus. 17 A tether is available for attaching the stylus to your computer. 1. Insert one of the tether s loop ends through the hole of the stylus (as indicated below). Then, insert the other end through the first loop (as indicated by by below) and pull it tight. 2. Insert the other loop end to the strap holder on computer (as indicated by below). Then, insert the stylus end through the loop (as indicated by and pull it tight. below) 18 Insert the other loop end to the strap holder on the handle (as indicated by below). Then, insert the stylus end through the loop (as indicated by and pull it tight. below) 19 1. hook with a screw. each 2. Attach the four loops of the handgrip strap to the four hooks. Make sure the loops are securely hooked. When you need to operate and hold your computer at the same time, insert your hand through the strap for a firm grip. 20 This chapter provides information about the use of the computer. If you are new to computers, reading this chapter will help you learn the operating basics. If you are already a computer user, you may choose to read only the parts containing information unique to your computer. CAUTION:

Do not expose your skin to the computer when operating it in a very hot or cold environment. The computer can get uncomfortably warm when you use it in high temperatures. As a safety precaution in such a circumstance, do not place the computer on your lap or touch it with your bare hands for extended periods of time. Prolonged body contact can cause discomfort and potentially a burn. When the computer is placed flat on a table top for work, the back surface can get hot after long working hours. Take precautions if you need to carry the computer around while it is hot to the touch. Depending on your model, a carrying handle or strap may be available as an option. You can use the handle or strap to carry the computer. 21 Your keyboard has all the standard functions of a full-sized computer keyboard plus an key added for specific functions. The standard functions of the keyboard can be further divided into four major categories:

Typewriter keys Cursor-control keys Numeric keys Function keys Typewriter keys are similar to the keys on a typewriter. Several keys are added such as the

, and lock keys for special purposes.

) / Alternate (

The Control (

keys for program-specific functions. The Escape (

stopping a process. Examples are exiting a program and canceling a command. The function depends on the program you are using.

) key is normally used in combination with other

) key is usually used for Cursor-control keys are generally used for moving and editing purposes. NOTE:

exactly where on your screen anything you type will appear. It can take the form of a vertical or horizontal line, a block, or one of many other shapes. r 22 A 15-key numeric keypad is embedded in the typewriter keys as shown next:

Numeric keys facilitate entering of numbers and calculations. When Num Lock is on, the numeric keys are activated; meaning you can use these keys to enter numerals. NOTE:

When the numeric keypad is activated and you need to type the English letter and then in the keypad area, you can turn Num Lock off or you can press the letter without turning Num Lock off. Some software may not be able to use the numeric keypad on the computer. If so, use the numeric keypad on an external keyboard instead. The key can be disabled. (See Main Menu in Chapter 5.) 23 On the top row of the keys are the function keys:

multi-purpose keys that perform functions defined by individual programs. Function keys are to key, at the lower left corner of the keyboard, is used with another key to The perform the alternative function of a key. To perform a desired function, first press and hold

, then press the other key. Hot keys refer to a combination of keys that can be pressed any time to activate special functions of the computer. Most hot keys operate in a cyclic way. Each time a hot key combination is pressed, it shifts the corresponding function to the other or next choice. You can easily identify the hot keys with the icons imprinted on the keytop. The hot keys are described next. Switches the keyboard backlight on and off (option). Switches the RF (radio frequency) radio on and off. When off, all wireless modules (such as WLAN, BT, and WWAN) cannot be used. When on, individual settings of the module work. Decreases the sound volume. Increases the sound volume. 24 Switches the display output to the next choice if an external display is connected. Choices are:

LCD only LCD + External display (Duplicate) LCD + External display (Extend) External display only The hot keys are equivalent to Windows logo key + . Decreases the LCD brightness. Increases the LCD brightness. Switches the touchscreen on or off. Switches the touchpad off or on. Switches the system sound output off (mute) or on. Switches the display on or off. Serves as the sleep button that you can define with Windows

. The keyboard has two keys that perform Windows-specific functions:

Application key. Windows Logo key and Windows Logo key opens the The specific functions when used in combination with other keys. The key usually has the same effect as a right mouse click. menu and performs software-

Application 25 CAUTION: Do not use a sharp object such as a pen on the touchpad. Doing so may damage the touchpad surface. NOTE:

to toggle the touchpad on or off. Press For optimal performance of the touchpad, keep your fingers and the pads clean and dry. When tapping on the pad, tap lightly. Do not use excessive force. The touchpad is a pointing device that allows you to communicate with the computer by controlling the location of the pointer on the screen and making selection with the buttons. The touchpad consists of a rectangular pad (work surface) and a left and right buttons. To use the touchpad, place your forefinger or thumb on the pad. The rectangular pad acts like a miniature duplicate of your display. As you slide your fingertip across the pad, the pointer (also called cursor) on the screen moves accordingly. When your finger reaches the edge of the pad, simply relocate yourself by lifting the finger and placing it on the other side of the pad. Here are some common terms that you should know when using the touchpad:

Point Move your finger on the pad until the cursor points to the selection on the screen. 26 Click Press and release the left button. or Tap gently anywhere on the pad. Double-click Press and release the left button twice in quick succession. or Tap twice on the pad rapidly. Drag and drop Press and hold the left button, then move your finger until you reach your destination (drag). Finally, release the button (drop) when you finish dragging your selection to the destination. The object will drop into the new location. or Gently tap twice on the pad and on the second tap, keep your finger in contact with the pad. Then, move your finger across the pad to drag the selected object to your destination. When you lift your finger from the pad, the selected object will drop into place. The touchpad supports touch gestures for Windows 10 such as two-finger scrolling, pinch zoom, rotating, and others. For settings information, go to You may want to configure the touchpad to suit your needs. For example, if you are a left-handed user, you can swap the two buttons so that you can use the right button as the left button and vice versa. You can also change the size of the on-screen pointer, the speed of the pointer, and so on. To configure the touchpad, go to

. 27 The screen of your computer is touch-sensitive. You can operate the computer by touching the screen with your finger or the stylus. CAUTION: Do not use a sharp object such as a ballpoint pen or pencil on the touchscreen. Doing so may damage the touchscreen surface. NOTE: An optical film has been attached to the screen before shipment. The film is a consumable, which will be worn out by possible scratches. You can purchase a new one when replacement is required. Your computer has a capacitive touchscreen. This type of touchscreen responds to objects that have conductive properties, such as fingertips and a capacitive-tipped stylus. You can change the touchscreen sensitivity settings to suit your scenario. Double-tap the settings menu and select one of the options (as shown below). shortcut on Windows desktop to open the Select this if you prefer using fingertips. Also, select this when raindrops are falling on the screen and should be rejected as input. Select this if you are using the stylus. (You must use the one supplied with your model.) Select this if you are wearing gloves (referring to warm gloves or work gloves, not referring to touchscreen-capable gloves). NOTE:

In high temperatures (above 60 oC / 140 F), set the mode to instead of or mode. If liquid is spilled on the touchscreen causing a wet area, the area will stop responding to any inputs. For the area to function again, you must dry it. The following table shows how you use the touchscreen to obtain equivalent mouse functions. 28 Touch the screen once. Touch the screen twice rapidly. Click/Point Double-click Tap and hold until a popup menu appears. Right-click Hold the stylus (or finger) on the screen and drag Drag across the screen until reaching your destination. You can interact with your computer by placing two fingers on the screen. The movement of the fingers across the screen creates gestures, which send commands to the computer. Here are the multi-touch gestures that you can use:

Pan

(Scroll) Zoom

(Pinch) Use panning to see another part of a page that has scroll bars. Use zooming to make an item (a photo for example) on the screen larger or smaller. The gesture works in applications that support mouse wheel zooming. or Drag 1 or 2 fingers up or down. Move two fingers apart/toward each other. 29 Rotate Press and Tap Two-

finger Tap Flicks Use rotating to move a picture or other item on the screen in a circular direction (clockwise or counter-

clockwise). The gesture works in applications that support the specific gesture. Use press and tap to access the shortcut menu. The function is defined by applications that support the specific gesture. Flick left or right to navigate back and forward in a browser and other applications. The gesture works in most applications that support back and forward. or Move two fingers in opposing directions.

-or-

Use one finger to pivot around another. Press on target and tap using a second finger. Tap two fingers at the same time

(where the target is in the midpoint between the fingers). Make quick drag gestures in the desired direction. 30 Dual mode display incorporates both touchscreen and digitizer functions. The display is set to Touchscreen mode by default. Touchscreen mode provides all the functionalities that an ordinary touchscreen has. When the Computer receives signals from the digitizer pen, the display automatically switches to Digitizer mode. You can move the cursor by bringing the digitizer pen close to the screen, without actually touching the screen s surface. The digitizer pen has a shortcut button that functions as the right-click of a mouse. Right-click 31 To connect the network cable to the LAN module, connect one end of the LAN cable to the RJ45 connector on the computer and the other end to the network hub. The WLAN (Wireless Local Area Network) module of your computer supports IEEE 802.11ax. Click position. Slide the switch to the You can turn off the WLAN radio the same way you turn it on. If you want to quickly turn off all wireless radio, simply switch on Airplane mode. You can control the Airplane mode using one of the below methods. Press

. Use the button in the OSD Control Panel. Click

. 32 1. Make sure that the WLAN function is enabled (as described above). 2. Click the network icon in the lower right of the task bar. 3. Select the device you want to connect from the search results. 4. Some networks require a network security key or passphrase. To connect to one of those networks, ask your network administrator or Internet service provider (ISP) for the security key or passphrase. For more information on setting a wireless network connection, refer to Windows online help. The BT technology allows short-range wireless communications between devices without requiring a cable connection. Data can be transmitted through walls, pockets and briefcases as long as two devices are within range. Click

. Slide the switch to the position. You can turn off the BT radio the same way you turn it on. If you want to quickly turn off all wireless radio, simply switch on Airplane mode. You can control the Airplane mode using one of the below methods. Press

. Use the Click button in the OSD Control Panel. 1. Make sure that the BT function is enabled (as described above). 2. Make sure that the target BT device is turned on, discoverable and within close range. (See the documentation that came with the BT device.) 33 3. Click

. 4. Select the device you want to connect from the search results. 5. Depending on the type of BT device that you want to connect to, you will need to enter the pertinent information. For detailed information on using the BT feature, see Windows online Help. A WWAN (Wireless Wide Area Network) uses mobile telecommunication cellular network technologies to transfer data. The WWAN module of your computer supports 3G and 4G LTE. NOTE: Your model only supports data transmission. Voice transmission is not supported. 1. Turn off the computer and disconnect the AC adapter. 2. Carefully place the computer upside down. 3. Remove the 8 screws to open the compartment cover. 4. Locate the SIM card holder. 34 Slide the SIM card holder tray toward the tray and, noting the orientation, insert the SIM card into the tray. Close the holder tray and slide it back to the locked position. direction to unlock. Lift up the 5. Close the compartment cover and secure with 8 screws. Click switch to the On position. Slide the You can turn off the WWAN radio the same way you turn it on. If you want to quickly turn off all wireless radio, simply switch on Airplane mode. You can control the Airplane mode using one of the below methods. Press

. Use the button in the OSD Control Panel. Click

. Tap cellular settings in Windows 10, see Microsoft Support website.)

. (For detailed information on 35 CAUTION:

For optimal performance, both the scanning surface and the finger should be clean and dry. Clean the scanning surface when needed. You can use adhesive tape to remove dirt and oil from the scanner surface. It is not recommended that you use the fingerprint scanner in a below-

freezing temperature. The moisture on your finger can freeze to the scanner s metal surface when you touch it, resulting in a failed operation. Besides, touching freezing metal with your finger can cause frostbite. The fingerprint scanner (if your model has the feature) provides a strong authentication mechanism based on fingerprint recognition. You can log on to Windows and dismiss the lock screen with an enrolled fingerprint instead of a password. Fingerprint scanner NOTE: You can enroll a fingerprint only after creating a password for the Windows user account. 1. Click

. 2. On the right side under

, click

. 3. Follow the onscreen instructions to complete. 36 When placing your finger on the scanner, make sure you position your finger correctly as described and illustrated below. with maximum contact surface. Place your finger to completely cover the scanner center of scanner. Position the center of your fingerprint (core) at the After placing your finger on the scanner, lift it up and place it down again. You should slightly move your finger between each reading. Repeat this action several times (normally between 12 and 16 times) until the fingerprint is enrolled. NOTE: The fingerprint login process can take a while. This is because the system has to check hardware devices and security configuration before initiating the fingerprint scanner. With an enrolled fingerprint, the user can log on by tapping the Windows login screen and then placing the finger on the scanner. The user can also dismiss the lock screen with the fingerprint. option in The fingerprint scanner has 360-degree readability. You can place your finger in any orientation for the scanner to recognize an enrolled fingerprint. If fingerprint login attempts fail three times, you will be switched to password login. 37 For enhanced applications and customization of the module, you can use the Barcode Manager program. (For detailed information on the program, see the program s online help.) The maximum operating temperature for the barcode scanner is 50 C (122 F). If your model has the barcode scanner, you can scan and decode most common 1D and 2D symbologies. To read barcodes:

1. Start your processing software and open a new or existing file. Place the insertion point (or called cursor) where you want the data to be entered. 2. Press the button (

) on your computer. (The button function is configured by G-Manager.) 3. Aim the scan beam at the barcode. (The scan beam projected from the lens varies with models.) Adjust the lens distance from the barcode, shorter for a smaller barcode and farther for a larger one. NOTE: Improper ambient light and scanning angle can affect the scanning results. 4. Upon a successful scan, the system beeps and the decoded barcode data is entered. 38 Your computer operates either on external AC power or on internal battery power. This chapter tells you how you can effectively manage power. To maintain optimal battery performance, it is important that you use the battery in the proper way. 39 CAUTION:

The AC adapter is designed for use with your Computer only. Connecting the AC adapter to another device can damage the adapter. The AC power cord supplied with your Computer is for use in the country where you purchased your Computer. If you plan to go overseas with the Computer, consult your dealer for the appropriate power cord. When you disconnect the AC adapter, disconnect from the electrical outlet first and then from the Computer. A reverse procedure may damage the AC adapter or Computer. When unplugging the connector, always hold the plug head. Never pull on the cord. The AC adapter serves as a converter from AC (Alternating Current) to DC (Direct Current) power because your Computer runs on DC power, but an electrical outlet usually provides AC power. It also charges the battery pack when connected to AC power. The adapter operates on any voltage in the range of 100-240 VAC. 40 Your computer has two battery packs. The battery pack is the internal power source for the computer. It is rechargeable using the AC adapter. CAUTION: Always keep both battery packs installed, especially when the computer is running on battery power. A battery pack can be removed only when it is not being charged/discharged or if you are hot-swapping the battery pack. NOTE: Care and maintenance information for the battery is provided in the Battery Pack Guidelines NOTE:

Charging will not start if the battery s temperature is outside the allowed range, which is between 0 C (32 F) and 50 C (122 F). Once the temperature meets the requirements, charging automatically resumes. During charging, do not disconnect the AC adapter before the battery has been fully charged; otherwise you will get a prematurely charged battery. The battery has a high temperature protection mechanism which limits the maximum charge of the battery to 80% of its total capacity in the event of high temperature conditions. In such conditions, the battery will be regarded as fully charged at 80% capacity. The battery level may automatically lessen due to the self-discharge process, even when the battery pack is fully charged. This happens no matter if the battery pack is installed in the computer. To charge the battery pack, connect the AC adapter to the computer and an electrical outlet. The Battery Charge Indicator (

to indicate that charging is in progress. You are advised to keep the computer power off while the battery is being charged. When the battery is fully charged, the Battery Charge Indicator glows green.

) on the computer glows amber The two battery packs are charged in parallel. It takes approximately 5 hours to fully charge the two battery packs when the power is off and approximately 6 hours when the power is on (may need a longer charging time at lower temperatures). CAUTION: After the computer has been fully recharged, do not immediately disconnect and reconnect the AC adapter to charge it again. Doing so may damage the battery. 41 You need to initialize a new battery pack before using it for the first time or when the actual operating time of a battery pack is much less than expected. Initializing is the process of fully charging, discharging, and then charging. It can take several hours. The G-Manager program provides a tool called purpose. (See G-Camera in Chapter 6.) for the NOTE: Any battery level indication is an estimated result. The actual operating time can be different from the estimated time, depending on how you are using the computer. The operating time of a fully charged battery pack depends on how you are using the computer. When your applications often access peripherals, you will experience a shorter operating time. The two battery packs are discharged in parallel. You can check the approximate battery level using the battery meter function of the operating system. To read the battery level in Windows, click the battery icon on the taskbar. On the exterior side of the battery pack is a gas gauge for displaying the estimated battery charge. When the battery pack is not installed in the computer and you want to know the battery charge, you can press the push-button to see the number of LEDs that light up. Each LED represents 20% charge. Push-button 42 The battery icon changes appearance to display the current state of the battery. Discharging The icon shows the charge remaining in 10-percent increments until the charge reaches the low-battery level. Low The battery charge has reached the low-battery level. Critically low The battery charge has reached the critical battery level. By default, Windows will display a notification and put your computer into Hibernation. When the battery is low, the computer s Battery Charge Indicator (

red to alert you to take actions.

) also blinks Always respond to low-battery by connecting the AC adapter, placing your computer in Hibernation mode, or turning off the computer. CAUTION:

There is danger of explosion if the battery is incorrectly replaced. Replace the battery only with the computer manufacturer s battery packs. Discard used batteries according to the dealer s instructions. Do not attempt to disassemble the battery pack. A battery pack can get hot due to long working hours. Do not touch a hot battery pack with bare hands. After removing a battery pack, put it in a well-ventilated area. NOTE: You can hot swap one battery pack while the other one is supplying the power. The appropriate temperature range for hot swapping the battery pack is between -21 C (-5.8 F) and 45 C (113 F). To replace the battery pack, follow these steps:

1. Skip this step if you are hot swapping the battery pack. Turn off the computer and disconnect the AC adapter. After turning off the computer, allow a cool-down time of at least 5 minutes before removing the battery pack. 43 2. Depending on which battery pack (

on the left side or on the right side) you want to replace, open the respective cover. Slide the cover latch toward the unlocked position (

tab (

) to release the cover.

) and then lift up the

(Battery 1 as the example) 3. Hold the battery latch and slide it toward the right to unlock.

(Battery 1 as the example) CAUTION: To unlock or lock, always hold the battery latch itself to move it. Never use the ribbon strip to pull the battery latch. The wrong method can cause a broken strip or an incorrect battery pack installation. 4. Remove the battery pack out of the slot by pulling the ribbon strip. 5. Noting the orientation, insert the new battery pack all the way into the slot. 6. Hold the battery latch and slide it toward the left to the locked position. 44

(Battery 1 as the example) 7. When closing the cover, push the tab downward until the cover clicks into place and then slide the latch toward the locked position (

). CAUTION: Make sure the latch is correctly locked, not revealing the underneath red part. Correct Incorrect (revealing red part) 45 Aside from enabling your computer s power saving mode, you can do your part to maximize the battery s operating time by following these suggestions. Do not disable Power Management. Decrease the LCD brightness to the lowest comfortable level. Shorten the length of time before Windows turn off the display. When not using a connected device, disconnect it. Turn off the wireless radio if you are not using the wireless module (such as WLAN, BT, or WWAN). Turn off the computer when you are not using it. 46 You can expand the capabilities of your computer by connecting other peripheral devices. When using a device, be sure to read the instructions accompanying the device together with the relevant section in this chapter. 47 Your computer supports an HDMI connector. HDMI (High-Definition Multimedia Interface) is an audio/video interface that transmits uncompressed digital data and therefore delivers true HD quality. You can switch the display output by using Control Panel.

, Windows

, or OSD NOTE: USB 3.1 port is backward compatible with USB 2.0 port. However, if necessary, you can set the USB 3.1/3.0 port to be a USB 2.0 port in the BIOS Setup Utility. Go to the utility, select Advanced setting item, and change the setting to USB 2.0. Device Configuration, find the Your computer has two USB 3.1 Gen 2 ports for connecting USB devices, such as a digital camera, scanner, printer, and mouse. USB 3.1 Gen 2 supports a transfer rate up to 10 Gbit/s. 48 NOTE: Your computer has a PowerShare USB port. This port can be set to function as a standard USB port. (See Connecting a Device for USB Charging later for information.) Select models have a USB 3.1 Gen 2 Type-C port. USB-C ) is a physical USB connector format that features small size and free orientation. This port supports:

(or simply

(up to 10 Gbps) Note that you should use the appropriate wattage/voltage USB-C power adapter for your specific model. USB-C power adapter specifications: 57W or above (19-20V, 3A or above) NOTE: You can still connect a USB device that has traditional connector types to the USB-C connector as long as you have a proper adapter. 49 Your computer has a PowerShare USB port (

charge mobile devices even when the computer is in power-off, sleep, or hibernation state.

). You can use this port to A connected device is charged by either external power (if the AC adapter is connected) or by the computer s battery (if the AC adapter is not connected). In the latter case, charging will stop when the battery level gets low (20% capacity). To use the USB charging feature, you must first enable the feature by running the BIOS Setup program or the G-Manager program. (See Advanced Menu in Chapter 5 or G-Manager in Chapter 6.) Otherwise the PowerShare USB port functions as a standard USB 3.1 Gen 1 port. Before connecting a device for charging, make sure the device works with the USB charging feature. Connect a device directly to this port. Do not connect via a USB hub. After resuming from sleep or hibernation, the computer may not detect the connected device. If this happens, try disconnecting and reconnecting the cable. USB charging will stop in the following situations. You shut down the computer by pressing the power button for more than 5 seconds All power (AC adapter and battery pack) is disconnected and then reconnected during power-off state. For USB devices which do not require charging, connect them to other USB ports on your computer. 50 Your computer has a serial port for connecting a serial device such as a serial mouse or serial communication device. The combo connector is the compatible headset microphone.

type so you can connect a SAFETY WARNING:

To prevent possible hearing damage, do not listen at high volume levels for long periods. 51 With an embedded microcontroller, smart cards have the unique ability to store large amounts of data, carry out their own on-card functions (e.g., encryption and mutual authentication), and interact intelligently with a smart card reader. To insert a smart card:

1. Locate the smart card reader. Open its protective cover by lifting up the tab of the cover. 2. Slide the smart card, with its label and embedded computer chip facing up into the slot. Chip 3. When closing the cover, push the tab downward until the cover clicks into place. To remove a smart card:

1. Make sure that the software is not accessing the smart card. 2. Open the cover. 3. Slightly push the card to release and then pull it out of the slot. 4. Close the cover. 52 The card reader is a small drive for reading from and writing to removable storage cards (or called memory cards). The reader supports SD (Secure Digital) and SDXC (Secure Digital eXtended Capacity) cards. To insert a storage card:

1. Locate the storage card reader. Open its protective cover by lifting up the tab of the cover. 2. Align the card with its connector pointing to the slot and its label facing up. Slide the card into the slot until it reaches the end. 3. Close the cover. 4. Windows will detect the card and assign it a drive name. To remove a storage card:

1. Open and click

. 2. Right-click the drive with the card and select

. 3. Slightly push the card to release and then pull it out of the slot. 4. Close the cover. 53 If your model has the RFID reader module, you can read data from RFID (Radio Frequency Identification) tags. RFID antenna NOTE:

For optimal results when reading an RFID tag, have the tag face the antenna in the same orientation as indicated by the icon on the exterior of the computer. For your model, the icon shows a horizontal position. When not using an RFID card, do not leave it within or near the antenna area. For enhanced applications and customization of the module, contact your authorized Getac dealer. 54 1. Turn off the computer and disconnect the AC adapter. 2. Slide the cover latch toward the unlocked position (

) and then lift up the tab (

) to release the cover. 3. Using the ribbon strip, first pull the small latch toward the right to unlock (

) and then pull the hard disk drive out of the device bay (

). 4. Noting the orientation, insert the new hard disk drive all the way into the slot until the small latch clicks into place. 5. When closing the cover, push the tab downward until the cover clicks into place and then slide the latch toward the locked position (

). CAUTION: Make sure the latch is correctly locked, not revealing the underneath red part. Correct Incorrect (revealing red part) 55 You can upgrade your computer by expanding system memory. CAUTION:

It is not recommended that you buy and install RAM modules by yourself. If you want to expand system memory, please ask Getac service center to install DRAM modules for you so that full compatibility can be guaranteed. RAM modules are extremely sensitive to static electricity. There are cases where static electricity generated by the human body has adversely affected such modules. When inserting or removing a RAM module, do not touch the terminals or internal components, insert objects other than the module, or allow foreign particles to enter. Doing so has been known to cause damage, fire, or electrical shock. To install the RAM module:

1. Disconnect the AC adapter and remove the battery packs. 2. Carefully place the computer upside down. 3. Remove the 8 screws to open the compartment cover. 56 4. Remove the plastic bar by unfastening two screws. 5. To install the RAM module, match the module s notched part with the socket s projected part and firmly insert the module into the socket at a 20-degree angle (

position (

). Then push down until the retaining clips lock the module into

). CAUTION: If the RAM module is difficult to insert or difficult to push down, do not force it. Check once more to ensure that the module is positioned correctly. 6. Replace the plastic bar and secure with two screws. 7. Close the compartment cover and secure with 8 screws. 8. Replace the battery packs. 57 BIOS Setup Utility is a program for configuring the BIOS (Basic Input/ Output System) settings of the computer. BIOS is a layer of software, called firmware, that translates instructions from other layers of software into instructions that the computer hardware can understand. The BIOS settings are needed by your computer to identify the types of installed devices and establish special features. This chapter tells you how to use the BIOS Setup Utility. 58 NOTE:

The actual setting items on your model may differ from those described in this chapter. The availability of some setting items depends on the Windows version your computer is running. You need to run BIOS Setup Utility when:

You see an error message on the screen requesting you to run BIOS Setup Utility. You want to restore the factory default BIOS settings. You want to modify some specific settings according to the hardware. You want to modify specific settings to optimize the system performance. To run BIOS Setup Utility:

During system startup when the logo screen appears, click the screen or press the appears, select NOTE:

button on your Computer. In the pre-boot menu that

. If you don t want any accidental tapping to invoke the pre-boot menu, you can disable this method by setting the item in the BIOS Setup Utility. For Windows 10 models, the time period in which you can use the above method is extremely short. You can use the other method as described below. Click

, click select

. In the boot options menu, click

. Click

. In the pre-boot menu that appears,

. Under 59 The Information menu contains the basic configuration information of the system. There are no user-definable items in this menu. NOTE: The Asset Tag information appears when you have entered the asset number for this computer using the asset management program. The program is provided in the folder of the Driver disc. The Main menu contains the various system settings. sets the system date. sets the system time. determines the first device that the system boots from. Select Legacy Firs or UEFI First according to your needs. enables or disables the system s support for Legacy USB. enables or disables CSM (Compatibility Support Mode). You can set this item to Yes for backward compatibility with legacy BIOS services. sets the PXE boot to UEFI or Legacy. PXE (Preboot eXecution Environment) is an environment to boot computers using a network interface independently of data storage devices or installed operating systems. sets if the Num Lock function of the built-in keyboard can work. When set to Enabled, you can press to activate the numeric keypad, which is embedded in the typewriter keys. When set to Disabled, Num Lock does not work. In this case, you can still press letter key to enter a number. a The Advanced menu contains the advanced settings. 60

(Sleep) state. S3 (Sleep) state. allows any key to wake up the system from S3 allows a USB device activity to wake up the system from allows you to choose between Performance and Balance. If battery life is your first priority, select Balance. If you need system performance more than battery life, select Performance. sets if connecting AC power will automatically start or resume the system. feature of the PowerShare USB port. When disabled, the PowerShare USB port functions as a standard USB port. For detailed information on the PowerShare USB port, see USB Type-C (Optional) enables or disables the USB charging Select models have a USB 3.1 Gen 2 Type-C port.

(or simply USB-C ) is a physical USB connector format that features small size and free orientation. This port supports:

(up to 10 Gbps) Note that you should use the appropriate wattage/voltage USB-C power adapter for your specific model. USB-C power adapter specifications: 57W or above (19-20V, 3A or above) NOTE: You can still connect a USB device that has traditional connector types to the USB-C connector as long as you have a proper adapter. 61 Connecting a Device for USB Charging in Chapter 4. sets if tapping the screen during startup will invoke the boot options menu which provides access to some pre-boot operations. If disabled, tapping the screen during startup has no effect to the system s booting process. allows the system specific MAC address to pass through a connected dock, meaning the dock specific MAC address will be overridden by the system specific MAC address. This feature only works for UEFI PXE boot.

(This item appears only on models supporting vPro.) enables or disables Intel Active Management Technology BIOS extension execution. AMT allows the system administrator to access an AMT featured computer remotely. determines whether the prompt for entering Intel AMT Setup appears or not during POST. enables or disables Intel VT (Intel Virtualization Technology) feature which provides hardware support for processor virtualization. When enabled, a VMM (Virtual Machine Monitor) can utilize the additional hardware virtualization capabilities provided by this technology. enables or disables VT-d (Intel Virtualization Technology for Directed I/O). When enabled, VT-d helps enhance Intel platforms for efficient virtualization of I/O devices. items available for setting depend on your model. enables or disables several hardware components. The performs system baseline check. default state by allows you to restore your Windows 10 system to the factory 62 portion of your hard disk drive that is set aside by the manufacturer to hold the original image of your system. WARNING:

Using this feature will reinstall Windows to your system and configure it to the system s factory default settings. All data on the hard disk drive will be lost. Make sure that power is not interrupted during the recovery process. An unsuccessful recovery may result in Windows startup problems. launches Windows Recovery Environment. Windows RE

(Windows Recovery Environment) is a recovery environment that provides recovery, repair, and troubleshooting tools in Windows 10. The Security menu contains the security settings, which safeguard your system against unauthorized use. NOTE:

You can set the user password only when the supervisor password has been set. If both the supervisor and user passwords are set, you can enter any of them for starting up the system and/or entering BIOS Setup. However, the user password only allows you to view/change the settings of certain items. A password setting is applied right after it is confirmed. To cancel a password, leave the password empty by pressing the Enter key. sets the supervisor/user password. You can set the supervisor/user password to be required for starting up the system and/or entering BIOS Setup. enables or disables strong password. When enabled, the password you set must contain at least one upper-case letter, one lower-case letter, and one digit. in the input field and select

. The number should be between 4 and 64. sets the minimum password length. Enter the number booting up your system. allows you to enable or disable the entering of password for You can access this item only after setting the

. 63 enables or disables Secure Boot. Secure Boot is a feature that helps prevent unauthorized firmware, operating systems, or UEFI drivers from running at boot time. deletes all secure boot variables. resets secure boot variables to manufacturing defaults. sets the password for locking the Primary Master hard disk drive. After setting a password, the hard disk drive can only be unlocked by the password no matter where it is installed. enables or disables the Security Freeze Lock function. This function is only applicable to SATA drives in AHCI mode. It prevents attacks on the SATA drive by freezing the security state of the drive at POST and also when the system resumes from S3. enables or disables TPM (Trusted Platform Module) support. TPM

(Trusted Platform Module) is a component on your computer s mainboard that is specifically designed to enhance platform security by providing a protected space for key operations and other security critical tasks. allows you to select between No Operation and Clear. capabilities provided by Intel Trusted Execution Technology. enables utilization of additional hardware The Boot menu sets the sequence of the devices to be searched for the operating system. determines the boot order. You can rearrange the order by dragging the boot device name up or down in the list. Each boot device can be individually set to On or Off. If you want to exclude a boot device from the boot order, set the device to Off. The Exit menu displays ways of exiting BIOS Setup Utility. After finishing with your settings, you must save and exit so that the changes can take effect. 64 Utility. you have made. saves the changes you have made and exits BIOS Setup exits BIOS Setup Utility without saving the changes loads the factory default values for all the items. restores the previous values for all the items. saves the changes you have made. 65 Getac software includes application programs for specific computer components and utility programs for overall management. This chapter briefly introduces the programs. 66 The OSD (On Screen Display) Control Panel provides a user-friendly interface for you to quickly activate or operate certain functions on your computer with a simple click of the screen. To open the OSD Control Panel, start the program named screen appears. The following Help For detailed information on the program, see the program s online help. 67 G-Manager allows you to view, manage, and configure several system functions and features. The G-Manager home menu presents four categories. Select a category name to open it. For detailed information, see the program s online help. Select

. 68 G-Camera is a geo-tagging camera application. Geographical information can be embedded into JPEG files as EXIF 2.2 metadata. NOTE: G-Camera uses the standard location service of Windows. To start the G-Camera application, select

. In the middle is the preview window with status display. At the two sides are various buttons. For detailed information on the program, see the program s online help. Click

. 69 Taking good care of your computer will ensure a trouble-free operation and reduce the risk of damage to your computer. This chapter gives you guidelines covering areas such as protecting, storing, cleaning, and traveling. 70 To safeguard the integrity of your computer data as well as the computer itself, you can protect the computer in several ways as described in this section. You can install a virus-detecting program to monitor potential viruses that could damage your files. You can use a Kensington-type cable lock to protect your computer against theft. The cable lock is available in computer stores. To use the lock, loop the lock cable around a stationary object such as a table. Insert the lock to the Kensington lock hole and turn the key to secure the lock. Store the key in a safe place. 71 For optimal performance, use the computer where the recommended temperature is between 0 C (32 F) and 55 C (131 F). (Actual operating temperature depends on product specifications.) Avoid placing the computer in a location subject to high humidity, extreme temperatures, mechanical vibration, direct sunlight, or heavy dust. Using in extreme environments for long periods can result in product deterioration and a shortened product life. Operating in an environment with metallic dust is not allowed. Place the computer on a flat and steady surface. Do not stand the computer on its side or store it in an upside-down position. A strong impact by dropping or hitting may damage the computer. Do not cover or block any ventilation openings on the computer. For example, do not place the computer on a bed, sofa, rug, or other similar surface. Otherwise, overheating may occur that results in damage to the computer. As the computer can become very hot during operation, keep it away from objects that are vulnerable to heat. Keep the computer at least 13 cm (5 inches) away from electrical appliances that can generate a strong magnetic field such as a TV, refrigerator, motor, or a large audio speaker. Avoid moving the computer abruptly from a cold to a warm place. A temperature difference of more than 10 C (18 F) may cause condensation inside the unit, which may damage the storage media. Do not place heavy objects on top of the computer as this may damage the display. Do not move the computer simply by grasping the display screen. To avoid damaging the screen, do not touch it with any sharp object. 72 LCD image sticking occurs when a fixed pattern is displayed on the screen for a prolonged period of time. You can avoid the problem by limiting the amount of static content on the display. It is recommended that you use a screen saver or turn off the display when it is not in use. To maximize the life of the backlight in the display, allow the backlight to automatically turn off as a result of power management. Never clean the computer with its power on. Use a soft cloth moistened with water or a non-alkaline detergent to wipe the exterior of the computer. Gently wipe the display with a soft, lint-free cloth. Dust or grease on the touchpad can affect its sensitivity. Clean the pad by using adhesive tape to remove the dust and grease on its surface. If water or liquid is split onto the computer, wipe it dry and clean when possible. Though your computer is water-proof, do not leave the computer wet when you can dry it. If the computer gets wet where the temperature is 0 C (32 F) or below, freeze damage may occur. Make sure to dry the wet computer. Recharge the battery pack when it is nearly discharged. When recharging, make sure that the battery pack is fully charged. Doing so may avoid harm to the battery pack. The battery pack is a consumable product and the following conditions will shorten its life:

when frequently charging the battery pack when using, charging, or storing the battery in high temperature condition To avoid hastening the deterioration of the battery pack thereby prolonging its useful life, minimize the number of times you charge it so as not to frequently increase its internal temperature. 73 Charge the battery pack between 10 C ~ 30 C (50 F ~ 86 F) temperature range. A higher environment temperature will cause the battery pack s temperature to rise. Avoid charging the battery pack inside a closed vehicle and in hot weather condition. Also, charging will not start if the battery pack is not within the allowed temperature range. It is recommended that you do not charge the battery pack more than once a day. It is recommended that you charge the battery pack with the computer s power off. To maintain the battery pack s operating efficiency, store it in a cool dark place removed from the computer and with 30 % ~ 40 % charge remaining. Important guidelines when using the battery pack. When installing or removing the battery pack take note of the following:

avoid installing or removing the battery pack when the computer is in Sleep mode. Abruptly removing the battery pack may cause loss of data or the computer may become unstable. avoid touching the battery pack terminals or damage may occur, thereby causing improper operation to it or the computer. The computer s input voltage and surrounding temperature will directly affect the battery pack s charge and discharge time:

charging time will be prolonged when the computer is turned on. To shorten the charging time, it is recommended that you place the computer in Sleep or hibernation mode. a low temperature will prolong the charging time as well as hasten the discharge time. When using battery power in an extremely low temperature environment, you may experience shortened operating time and incorrect battery level reading. This phenomenon comes from the chemical characteristics of batteries. The appropriate operating temperature for the battery is -10 C ~ 50 C (14 F ~

122 F). Do not leave the battery pack in storage for more than six months without recharging it. Use your finger or the stylus (if purchased) on the display. Using a sharp or metallic object other than your finger or stylus may cause scratches and damage the display, thereby causing errors. 74 Use a soft cloth to remove dirt on the display. The touchscreen surface has a special protective coating that prevents dirt from sticking to it. Not using a soft cloth may cause damage to the special protective coating on the touchscreen surface. Turn off the computer power when cleaning the display. Cleaning the display with the power on may cause improper operation. Do not use excessive force on the display. Avoid placing objects on top of the display as this may cause the glass to break thereby damaging the display. In low and high temperatures (below 5 oC / 41 F and above 60 oC / 140 F), the touchscreen may have a slower response time or register the touch in the wrong location. It will go back to normal after returning to room temperature. When there is noticeable discrepancy in the operation of the touchscreen function (wrong location on intended operation or improper display resolution), refer to the Windows online Help for instructions on recalibrating the touchscreen display. 75 Before traveling with your computer, make a backup of your hard disk data into flash disks or other storage devices. As an added precaution, bring along an extra copy of your important data. Make sure that the battery pack is fully charged. Make sure that the computer is turned off and the top cover is securely closed. Make sure that all the connector covers are closed completely to ensure the waterproof integrity. Do not leave objects in between the keyboard and closed display. Disconnect the AC adapter from the computer and take it with you. Use the AC adapter as the power source and as a battery-charger. Hand-carry the computer. Do not check it in as luggage. If you need to leave the computer in the car, put it in the trunk of the car to avoid exposing the computer to excessive heat. When going through airport security, it is recommended that you send the computer and flash disks through the X-ray machine (the device you set your bags on). Avoid the magnetic detector (the device you walk through) or the magnetic wand (the handheld device used by security personnel). If you plan to travel abroad with your computer, consult your dealer for the appropriate AC power cord for use in your country of destination. 76 Computer problems can be caused by hardware, software, or both. When you encounter any problem, it might be a typical problem that can easily be solved. This chapter tells you what actions to take when solving common computer problems. 77 Here are helpful hints to follow before you take further actions when you encounter any problem:

Try to isolate which part of the computer is causing the problem. Make sure that you turn on all peripheral devices before turning on the computer. If an external device has a problem, make sure that the cable connections are correct and secure. Make sure that the configuration information is properly set in the BIOS Setup program. Make sure that all the device drivers are correctly installed. Make notes of your observations. Are there any messages on the screen? Do any indicators light? Do you hear any beeps? Detailed descriptions are useful to the service personnel when you need to consult one for assistance. If any problem persists after you follow the instructions in this chapter, contact an authorized dealer for help. 78 Make sure that the AC adapter is properly connected. Make sure that the battery is not too hot or cold. Allow time for the battery pack to return to room temperature. If the battery doesn t charge after it has been stored in very low temperatures, try disconnecting and reconnecting the AC adapter to solve the problem. Make sure that the battery pack is installed correctly. Make sure that the battery terminals are clean. If you often partially recharge and discharge, the battery might not be charged to its full potential. Initialize the battery to solve the problem. The actual operating time can be different from the estimated time, depending on how you are using the computer. If the actual operating time is much less than the estimated time, initialize the battery. Make sure that both devices have activated BT feature. Make sure that the distance between the two devices is within the limit and that there are no walls or other obstructions between the devices. Make sure Make sure that both devices are compatible. 79 During operation, the screen may automatically turn off as a result of power management. Press any key to see if the screen comes back. The brightness level might be too low. Increase the brightness. The display output might be set to an external device. To switch the display hot key or change the display through the back to the LCD, press the Properties. Adjust the brightness and/or contrast. As a protection, the display brightness will be fixed at a low level when the surrounding temperature is too high or too low. It is not a malfunction in this situation. A small number of missing, discolored, or bright dots on the screen are an intrinsic characteristic of TFT LCD technology. It is not regarded as a LCD defect. This is a normal phenomenon, not a defect. When enrolling a fingerprint, make sure you move your finger slightly between each reading. Not moving or moving too much can both result in fingerprint reading failures. 80 When placing your finger on the scanner, make sure your finger aims at the center of the scanner surface and covers as much area as possible. If a fingerprint login frequently fails, try enrolling again. The device may not be correctly configured in the BIOS Setup program. Run the BIOS Setup program to identify the new type. Make sure if any device driver needs to be installed. (Refer to the documentation that came with the device.) Check the cables or power cords for correct connections. For an external device that has its own power switch, make sure that the power is turned on. Try connecting an external keyboard. If it works, contact an authorized dealer, as the internal keyboard cable might be loose. Immediately turn off the computer and unplug the AC adapter. Then turn the keyboard upside down to drain the liquid out of the keyboard. Make sure to clean up any part of the spill you can get to. Though the keyboard of your computer is spill-proof, liquid will remain in the keyboard enclosure if you don t remove it. Wait for the keyboard to air dry before using the computer again. Make sure that the touchpad is clean. 81 Make sure that the LAN cable is properly connected to the RJ45 connector and the network hub. Make sure that the network configuration is appropriate. Make sure that the user name or password is correct. If you have a connection to another computer, the computer does not enter Sleep or Hibernation mode if the connection is actively in use. Make sure that the Sleep or Hibernation time-out is enabled. If the computer is performing an operation, it normally waits for the operation to finish. The computer automatically enters Sleep or Hibernation mode when the battery pack is empty. Do any one of the following:

Connect the AC adapter to the computer. Replace the empty battery pack with a fully charged one. Rotating the display can affect the accuracy of the digital compass. This is normal, not a malfunction. The sensors for the compass require periodic recalibration. Follow this method to recalibrate the sensors:

1. Make sure you are far away from any large metal objects or magnetic fields. 2. Start an application that utilizes the digital compass. 3. Hold the computer level with the horizon, with the LCD side facing up. 4. Rotate the computer 360 at least three times around each axis (X, Y, and Z) as shown below. 82 Make sure that the software is correctly installed. If an error message appears on the screen, consult the software program s documentation for further information. If you are sure the operation has stop, reset the computer. Make sure that the volume control is not set too low. Increase the volume. Make sure that the sound is not muted. Make sure that the computer is not in Sleep mode. 83 If using an external speaker, make sure that the speaker is properly connected. Make sure that the volume control is not set too high or too low. In most cases, a high setting can cause the audio electronics to distort the sound. If you are using an external AC power, make sure that the AC adapter is correctly and securely connected. If so, make sure that the electrical outlet works properly. If you are using the battery power, make sure that the battery is not discharged. When the ambient temperature is below -20 C (-4 F), the computer will start up only if both battery packs are installed. Reset your computer. Make sure that the WLAN feature is turned on. Your computer may be in an out-of-range situation. Move your computer closer to the Access Point or another WLAN device it is associated with. Check if there is high interference around the environment and solve the problem as described next. Move your computer away from the device causing the radio interference such as microwave oven and large metal objects. 84 Plug your computer into an outlet on a different branch circuit from that used by the affecting device. Consult your dealer or an experienced radio technician for help. Make sure that the WLAN feature is turned on. Make sure that the SSID setting is the same for every WLAN device in the network. Your computer is not recognizing changes. Restart the computer. Make sure that the IP address or subnet mask setting is correct. Make sure that the Access Point your computer is associated with is powered on and all the LEDs are working properly. If the operating radio channel is in poor quality, change the Access Point and all the wireless station(s) within the BSSID to another radio channel. Your computer may be in an out-of-range situation. Move your computer closer to the Access Point it is associated with. Make sure that your computer is configured with the same security option

(encryption) to the Access Point. Use the Web Manager/Telnet of the Access Point to check whether it is connected to the network. Reconfigure and reset the Access Point. Make sure that the network configuration is appropriate. Make sure that the user name or password is correct. You have moved out of range of the network. Turn off power management. 85 Correct the date and time via the operating system or BIOS Setup program. After you have performed everything as described above and still have the incorrect date and time every time you turn on the computer, the RTC

(Real-Time Clock) battery is at the end of its life. Call an authorized dealer to replace the RTC battery. If your computer is connected to the docking station which has one or more USB 3.1/3.0 devices connected, the USB 3.1/3.0 device can interfere with the radio frequency, causing poor GPS signal reception. To solve the problem in this situation, run the BIOS Setup Utility, go to and change the setting to USB 2.0. 86 You may have to reset (reboot) your computer on some occasions when an error occurs and the program you are using hangs up. of the operating system, reset the computer. Reset the computer by any one of these methods:

Press on the keyboard. This opens the screen where you can select actions including

. Press and hold the button for more than 2 seconds. This opens the screen where you can select actions including

. If the above action does not work, press and hold the power button for more than 5 seconds to force the system to turn off. Then turn on the power again. 87 Windows 10 has a recovery environment (Windows RE) that provides recovery, repair, and troubleshooting tools. The tools are referred to as Advanced Startup Options. You can access these options by selecting

. There are several choices:

This option allows you to restore Windows to an earlier point in time if you have created a restore point. If you have created a recovery drive on Windows 10, you can use the recovery drive to reinstall Windows. This option allows you to reinstall Windows with or without keeping your files. See Microsoft website for more information. NOTE:

If you are in a situation where your computer won t boot into Windows, you can access the Advanced Startup Options by running the BIOS Setup Utility and selecting Advanced Windows RE. System recovery for Windows 10 typically will take several hours to complete. When necessary, you can restore your Windows 10 system to the factory default state by feature. Recovery partition is a portion of 88 your hard disk drive that is set aside by the manufacturer to hold the original image of your system. WARNING:

Using this feature will reinstall Windows to your system and configure it to the system s factory default settings. All data on the hard disk drive will be lost. Make sure that power is not interrupted during the recovery process. An unsuccessful recovery may result in Windows startup problems. To restore your system to the factory default state:

1. Connect the AC adapter. 2. Run BIOS Setup Utility. Select for more information.) 3. Follow the onscreen instructions to complete the process. (See Chapter 5 89 NOTE: You can download the latest drivers and utilities from Getac website at

. The Driver disc contains drivers and utilities required for specific hardware in your computer. Since your computer comes with drivers and utilities pre-installed, you normally do not need to use the Driver disc. In case you want to manually install Windows, you will have to install the drivers and utilities one by one after installing Windows. To manually install drivers and utilities:

1. Start up the computer. 2. Prepare an external CD/DVD drive (with USB connection). Connect the drive to your computer. Wait for the computer to recognize the drive. 3. Insert the Driver disc. Make sure you use the disc that matches the Windows version of your computer. 4. The autorun program should automatically start. You will see the installation menu. Click to go to the next page if there is more than one. 5. To install a driver or utility, just click the particular button and follow the onscreen instructions to complete the installation. 90 NOTE: Specifications are subject to change without any prior notice. CPU BIOS RAM I

-1235U Processor

-1255U Processor

-1245U Processor

-1265U Processor Insyde, Flash EEPROM, 16MB, UEFI, supporting TPM, vPro, NIST, absolute DDS, AMT12, WMI, and BIOS diagnostic 8/16/32GB DDR4 2400MHz, SO-DIMM slot x 2 Video Controller Intel UHD Graphics Display Panel 11.6-inch (16:9), FHD 1920x1080, dimmer mode, blackout mode, sunlight readable, 800 Nits maximum brightness Digitizer operate with a stylus or digitizer pen Touchscreen Capacitive, multi-touch,10 points Audio Features High Definition audio Speaker 1.5W x 2 Microphone Integrated Keyboard Standard keys with numeric pad keys, 12 function keys, special

(Function) key and Windows keys, with water-proof membrane or backlight (option) Pointing device Glide touchpad with multi-touch feature, capacitive type Hard disk drive 256GB/512GB/1TB SSD (Solid-State Disk) Multi-purpose bay Can be one of the below:

- SD/SDXC card slot and smart card slot

- USB 3.1 Gen 2 Type-C port (mutually exclusive with the rear camera)

- 1D and 2D barcode scanner 91 I/O ports LAN USB 3.1 Gen 2 x 2, PowerShare USB 3.1 Gen 1, RS-232, HDMI, combo audio (4-pole TRRS 3.5mm type), RJ45, Docking Intel i219-LM Gigabit Network Connection, 10/100/1000 Mbps Ethernet Wireless LAN + BT Intel AX211 2x2 802.11 AX + BT 5.2 combo GPS (option) Internal UART WWAN (option) 3G/4G LTE Camera RFID Reader

(option) Security Front: FHD 2MP, IR sensor (option) Rear (option): 8M pixel, autofocus, LED, video capture Contactless RFID, ISO 15693, 14443 A/B, Mifare, compliant Kensington lock TPM 2.0 Fingerprint scanner (option) Power AC adapter Universal 65 W; input: 100-240 VAC, 50/60 Hz; output: 19V Battery pack x 2 Lithium-ion Prismatic type, 3-cell Dimension (LxWD) 313 x 238 x 39 mm (12.32 x 9.37 x 1.53 inch) Weight 2.1 kg (4.63 lb) 92 This appendix provides regulatory statements and safety notices on your computer. NOTE: Marking labels located on the exterior of your computer indicate the regulations that your model complies with. Please check the marking labels and refer to the corresponding statements in this appendix. Some notices apply to specific models only. 93 This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. Any changes or modifications not expressly approved by the manufacturer could void the user s authority to operate the equipment. The use of a non-shielded interface cable with this equipment is prohibited. Getac USA 15495 Sand Canyon Rd., Suite 350 Irvine, CA 92618 USA 949-681-2900 94 This Class B digital apparatus meets all requirements of the Canada Interference-Causing equipment regulations. Cet appareil numrique de Classe B respecte toutes les exigences du Rglement Canadien sur le matriel brouileur. This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications. Le prsent appareil numrique n met pas de bruits radiolectriques dpassant les limites applicables aux appareils numriques de la classe B prescrites dans le Rglement sur le brouillage radiolectrique dict par le ministre des Communications du Canada. This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions:

1) this device may not cause interference, and 2) this device must accept any interference, including interference that may cause undesired operation of the device. Le prsent appareil est conforme aux CNR d Industrie Canada applicables aux appareils radio exempts de licence. L exploitation est autorise aux deux conditions suivantes:

1) l appareil ne doit pas produire de brouillage, et 2) l utilisateur de l appareil doit accepter tout brouillage radiolectrique subi, mme si le brouillage est susceptible d en compromettre le fonctionnement. This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numrique de la classe B est conforme la norme NMB-003 du Canada. This device complies with RSS-310 of Industry Canada. Operation is subject to the condition that this device does not cause harmful interference. Cet appareil est conforme la norme RSS-310 d Industrie Canada. L opration est soumise la condition que cet appareil ne provoque aucune interfrence nuisible. 95 This device and its antenna(s) must not be co-located or operating in conjunction with any other antenna or transmitter, except tested built-in radios. Cet appareil et son antenne ne doivent pas tre situs ou fonctionner en conjonction avec une autre antenne ou un autre metteur, exception faites des radios intgres qui ont t testes. The County Code Selection feature is disabled for products marketed in the US/

Canada. La fonction de slection de l indicatif du pays est dsactive pour les produits commercialiss aux tats-Unis et au Canada. Equipment approved for ANSI/ISA 12.12.01, Nonincendive Electrical Equipment for use in Class 1, Division 2, Group A, B, C, and D. Maximum ambient temperature: 40 C To prevent ignition of a hazardous atmosphere, batteries must only be changed or charged in an area known to be non-hazardous. External connections/hubs through the connectors as mentioned (USB connector, Ethernet connector, phone connector, video port, serial port, power supply connector, microphone jack, headphones jack, and buttons/switches) and super multi DVD/combo drive are not to be used in a hazardous location. Power adapter shall not be used in hazardous locations. If the battery is mishandled, it may cause fire, smoke or an explosion and the battery s functionality will be seriously damaged. The safety instructions listed below must be followed. 96 Do not immerse the battery with liquid such as water, sea water or soda. Do not charge/discharge or place the battery in high-temperature (more than 80 C / 176 F) locations, such as near a fire, heater, in a car in direct sunlight, etc. Do not use unauthorized chargers. Do not force a reverse-charge or a reverse-connection. Do not connect the battery with AC plug (outlet) or car plugs. Do not adapt the battery to unspecified applications. Do not short circuit the battery. Do not drop or subject the battery to impacts. Do not penetrate with a nail or strike with a hammer. Do not directly solder the battery. Do not disassemble the battery. Keep the battery away from an extremely low air pressure environment as it may result in an explosion or the leakage of flammable liquid or gas. Keep the battery away from infants. Stop using the battery if there are noticeable abnormalities such as abnormal smell, heat, deformities, or discoloration. Stop charging if the charging process cannot be finished. In case of a leaking battery, keep the battery away from flames and do not touch it. Pack the battery tightly during transport. Do not use the battery where static electricity (more than 100V) exists that might damage the protection circuit of the battery. 97 When children are using the system, parents or adults must ensure that they are using the system and battery correctly. Keep the battery away from flammable materials during charging and discharging. In case lead wires or metal objects come out from the battery, you must seal and insulate them completely. ADVARSEL! Lithiumbatteri Udskiftning m kun ske med batteri af samme fabrikat og type. Levr det brugte batteri tilbage til leverandren. Eksplosionsfare ved fejlagtig hndtering. ADVARSEL: Eksplosjonsfare ved feilaktig skifte av batteri. Benytt samme batteritype eller en tilsvarende type anbefalt av apparatfabrikanten. Brukte batterier kasseres i henhold til fabrikantens instruksjoner. VARNING: Explosionsfara vid felaktigt batteribyte. Anvnd samma batterityp eller en ekvivalent typ som rekommenderas av apparattillverkaren. Kassera anvnt batteri enligt fabrikantens instruktion. VAROITUS: Paristo voi rjht, jos se on virheellisesti asennettu. Vaihda paristo ainoastaan valmistajan suosittelemaan tyyppiin. Hvit kytetty paristo valmistajan ohjeiden mukaisesti. CAUTION: Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the equipment manufacturer. Discard used batteries according to manufacturer s instructions. VORSICHT: Explosionsgefahr bei unsachgemem Austausch der Batterie. Ersatz nur durch denselben oder einen vom Hersteller empfohlenen gleich-wertigen Typ. Entsorgung gebrauchter Batterien nach Angaben des Herstellers. ATTENTION: II y a danger d explosion s il y a remplacement incorrect de la batterie. Remplacer uniquement avec une batterie du mme type ou d un type 98 quivalent recommand par le constructeur. Mettre au rebut les batteries usages conformment aux instructions du fabricant. The product that you have purchased contains a rechargeable battery. The battery is recyclable. At the end of its useful life, under various state and local laws, it may be illegal to dispose of this battery into the municipal waste stream. Check with your local solid waste officials for details in your area for recycling options or proper disposal. Use only the AC adapter supplied with your computer. Use of another type of AC adapter will result in malfunction and/or danger. If a ground/earth pin attachment plug on the AC power cord is provided, always plug the cord into a grounded/earthed outlet. Do not disable ground/earth pin of the plug/cord. Do not use the adapter in a high moisture environment. Never touch the adapter when your hands or feet are wet. Allow adequate ventilation around the adapter when using it to operate the device or charge the battery. Do not cover the AC adapter with paper or other objects that will reduce cooling. Do not use the AC adapter while it is inside a carrying case. Connect the adapter to a proper power source. The voltage requirements are found on the product case and/or packaging. Do not use the adapter if the cord becomes damaged. Do not attempt to service the unit. There are no serviceable parts inside. Replace the unit if it is damaged or exposed to excess moisture. Your device may become very warm during normal use. It complies with the user-accessible surface temperature limits defined by the International Standards for Safety. Still, sustained contact with warm surfaces for long periods of time may cause discomfort or injury. To reduce potential heat-related concerns, follow these guidelines:

99 Keep your device and its AC adapter in a well-ventilated area when in use or charging. Allow for adequate air circulation under and around the device. Use common sense to avoid situations where your skin is in contact with your power source. AC adapter, or place it under a blanket or pillow, and avoid contact between your body and your device when the AC adapter is connected to a power source. Take special care if you have a physical condition that affects your ability to detect heat against the body. If your device is used for long periods, its surface can become very warm. While the temperature may not feel hot to the touch, if you maintain physical contact with the device for a long time, for example if you rest the device on your lap, your skin might suffer a low-heat injury. If your device is on your lap and gets uncomfortably warm, remove it from your lap and place it on a stable work surface. Never place your device or AC adapter on furniture or any other surface that might be marred by exposure to heat since the base of your device and the surface of the AC adaptor may increase in temperature during normal use. 100 To comply with FCC RF exposure compliance requirements, the antenna used for this transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. This device meets the government s requirements for exposure to radio waves. This device is designed and manufactured not to exceed the emission limits for exposure to radio frequency (RF) energy set by the Federal Communications Commission of the U.S. Government. This device complies with FCC radiation exposure limits set forth for an uncontrolled environment. This device uses, generates and radiates radio frequency energy. The radio frequency energy produced by this device is well below the maximum exposure allowed by the Federal Communications Commission (FCC). This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

(1) This device may not cause harmful interference.

(2) This device must accept any interference received, including interference that may cause undesired operation. The FCC limits are designed to provide reasonable protection against harmful interference when the equipment is installed and used in accordance with the instruction manual and operated in a commercial environment. However, there is no guarantee that interference will not occur in a particular commercial installation, or if operated in a residential area. If harmful interference with radio or television reception occurs when the device is turned on, the user must correct the situation at the user s own expense. The user is encouraged to try one or more of the following corrective measures:

Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. 101 Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. The Part 15 radio device operates on a non-interference basis with other devices operating at this frequency. Any changes or modification to said product not expressly approved by the manufacturer could void the user s authority to operate this device. To prevent radio interference to the licensed service, this device is intended to be operated indoors and away from windows to provide maximum shielding. Equipment (or its transmit antenna) that is installed outdoors is subject to licensing. Pour empcher que cet appareil cause du brouillage au service faisant l objet d une licence, il doit tre utilis l intrieur et devrait tre plac loin des fentres afin de fournir un cran de blindage maximal. Si le matriel (ou son antenne d mission) est install l extrieur, il doit faire l objet d une licence. The product comply with the Canada portable RF exposure limit set forth for an uncontrolled environment and are safe for intended operation as described in this manual. The further RF exposure reduction can be achieved if the product can be kept as far as possible from the user body or set the device to lower output power if such function is available. Le produit est conforme aux limites d exposition pour les appareils portables RF pour les Etats-Unis et le Canada tablies pour un environnement non contrl. Le produit est sr pour un fonctionnement tel que dcrit dans ce manuel. La rduction aux expositions RF peut tre augmente si l appareil peut tre conserv aussi loin que possible du corps de l utilisateur ou que le dispositif est rgl sur la puissance de sortie la plus faible si une telle fonction est disponible. i. the device for operation in the band 5150 5250 MHz is only for indoor use to reduce the potential for harmful interference to co-channel mobile satellite systems;

102 ii. iii. for devices with detachable antenna(s), the maximum antenna gain permitted for devices in the bands 5250-5350 MHz and 5470-5725 MHz shall be such that the equipment still complies with the e.i.r.p. limit for devices with detachable antenna(s), the maximum antenna gain permitted for devices in the band 5725-5850 MHz shall be such that the equipment still complies with the e.i.r.p. limits as appropriate;

iv. where applicable, antenna type(s), antenna models(s), and worst-case tilt angle(s) necessary to remain compliant with the e.i.r.p. elevation mask requirement set forth in section 6.2.2.3 shall be clearly indicated. < for 5G B2 with DFS band, EIRP > 200 mW >

i. les dispositifs fonctionnant dans la bande de 5 150 5 250 MHz sont rservs brouillage prjudiciable aux systmes de satellites mobiles utilisant les mmes canaux ii. permis pour les dispositifs utilisant les bandes de 5 250 5 350 MHz et de 5 470 5 725 MHz doit tre conforme la limite de la p.i.r.e;

iii. pour les permis (pour les dispositifs utilisant la bande de 5 725 5 850 MHz) doit tre conforme la limite de la p.i.r.e. spcifie, selon le cas;

iv. en a plusieurs), les numros de nonce la section 6.2.2.3, doivent tre clairement indiqus. < for 5G B2 with DFS band, EIRP > 200 mW >

This product follows the provisions of the European Directive 2014/53/EU. Dette produkt er i overensstemmelse med det europiske direktiv 2014/53/EU. 103 Dit product is in navolging van de bepalingen van Europees Directief 2014/53/EU. Tm tuote noudattaa EU-direktiivin 2014/53/EU mryksi. Ce produit est conforme aux exigences de la Directive Europenne 2014/53/EU. Dieses Produkt entspricht den Bestimmungen der Europischen Richtlinie 2014/53/EU. To 2014/53/EU. essi vara stenst regluger Evrpska Efnahags Bandalagsins nmer 2014/53/EU. Questo prodotto conforme alla Direttiva Europea 2014/53/EU. Dette produktet er i henhold til bestemmelsene i det europeiske direktivet 2014/53/EU. Este produto cumpre com as normas da Diretiva Europia 2014/53/EU. Este producto cumple con las normas del Directivo Europeo 2014/53/EU. Denna produkt har tillverkats i enlighet med EG-direktiv 2014/53/EU. WLAN 2.4G: xx.xx dBm WLAN 5G: xx.xx dBm BT: xx.xx dBm RFID: xx.xx dBuA/m at 10m WWAN: xx.xx dBm 104 The device is restricted to indoor use only when operating in the 5150 to 5350 MHz frequency range. AT EE IT PT BE FI LV RO BG FR LT SK HR DE LU SI CY EL MT ES CZ HU NL SE DK IE PL UK This symbol means that according to local laws and regulations your product and/or its battery shall be disposed of separately from household waste. When this product reaches its end of life, take it to a collection point designated by local authorities. Proper recycling of your product will protect human health and the environment. 105 To Institutional (B2B) Users in United States:

Getac believes in providing our institutional customers with easy-to-use solutions to recycle your Getac-brand products for free. Getac understands the institutional customers will likely be recycling multiple items at once and as such. Getac wants to make the recycling process for these larger shipments as streamlined as possible. Getac works with recycling vendors with the highest standards for protecting our environment, ensuring worker safety, and complying with global environmental laws. Our commitment to recycling our old equipment grows out of our work to protect the environment in many ways. Please see the product type below for information on Getac product, battery and packaging recycling in USA. Your portable Getac products contain hazardous materials. While they pose no risk to you during normal use, they should never be disposed with other wastes. Getac provides a free take-back service for recycling your Getac products. Our electronics recycler will provide competitive bids for recycling non-Getac products as well. The batteries used to power your portable Getac products contain hazardous materials. While they pose no risk to you during normal use, they should never be disposed with other wastes. Getac provides a free take-back service for recycling your batteries from Getac products. Getac has chosen the packaging materials used to transport our products carefully, to balance the requirements of shipping the product to you safely while minimizing the amount of material used. The materials used in our packaging are designed to be recycled locally. If you have the above for recycling, please visit our website https://us.getac.com/aboutgetac/environment.html 106 ENERGY STAR is a government program that offers businesses and consumers energy-efficient solutions, making it easy to save money while protecting the environment for future generations. Please reference ENERGY STAR related information from http://www.energystar.gov. As an ENERGY STAR Partner, Getac Technology Corporation has determined that this product meets the ENERGY STAR guidelines for energy efficiency. An ENERGY STAR qualified computer uses 70 % less electricity than computers without enabled power management features. When every home office is powered by equipment that has earned the ENERGY STAR, the change will keep over 289 billion pounds of greenhouse gases out of the air. If left inactive, ENERGY STAR qualified computers enter a low-power mode and may use 15 watts or less. New chip technologies make power management features more reliable, dependable, and user-friendly than even just a few years ago. Spending a large portion of time in low-power mode not only saves energy, but helps equipment run cooler and last longer. Businesses that use ENERGY STAR enabled office equipment may realize additional savings on air conditioning and maintenance. 107 Over its lifetime, ENERGY STAR qualified equipment in a single home office

(e.g., computer, monitor, printer, and fax) can save enough electricity to light an entire home for more than 4 years. in much savings annually. result Because most computer equipment is left on 24 hours a day, power management features are important for saving energy and are an easy way to reduce air pollution. By using less energy, these products help lower consumers utility bills, and prevent greenhouse gas emissions. All Getac products with ENERGY STAR logo comply with the ENERGY STAR standard, and the power management feature is enabled by default. As recommended by the ENERGY STAR program for optimal energy savings, the computer is automatically set to sleep after 15 minutes (in battery mode) and 30 minutes (in AC mode) of user inactivity. To wake up the computer, press the power button. If you want to configure power management settings such as inactivity time and ways to initiate/end Sleep mode, go to by right-clicking the battery icon on the Windows taskbar and then selecting menu. in the pop-up Please visit http://www.energystar.gov/powermanagement for detail information on power management and its benefits to the environment. 108 For the U.S. and Canada only:

To recycle the battery, please go to the RBRC Call2Recycle website or use the Call2Recycle Helpline at 800-822-8837. Call2Recycle is a product stewardship program providing no-cost battery and cellphone recycling solutions across the U.S. and Canada. Operated by Call2Recycle, Inc., a 501(c)4 nonprofit public service organization, the program is funded by battery and product manufacturers committed to responsible recycling. See more at: http://www.call2recycle.org 109 For California USA:

Proposition 65, a California law, requires warnings to be provided to California consumers when they might be exposed to chemical(s) identified by Proposition 65 as causing cancer and birth defects or other reproductive harm. Almost all electronic products contain 1 or more of the chemicals listed under Proposition 65. This does not mean the products pose a significant risk of exposure. As the consumers have the right to know about the products they purchase, we are giving this warning on our packaging and user manual to keep our consumers well informed. This product can expose you to chemicals including lead, TBBPA or formaldehyde, which are known to the State of California to cause cancer and birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov 110 The batteries of your product include two battery packs and a button cell (or called RTC battery). All batteries are available from Getac authorized service centers. The battery pack is user-replaceable. Replacement instructions can be found in Replacing the Battery Pack The button cell must be replaced by Getac authorized service centers. Visit the website at http://us.getac.com/support/support-select.html for authorized service center information. The external enclosure of the product can be removed using screwdrivers. The external enclosure can then be reused or refurbished. The enclosure consists of the bottom case and the LCD back over. See below for information on how to remove the two parts. 1. Remove 4 screws at the bottom (one screw from each corner bumper). 111 2. Remove a total of 14 screws from the four bumpers. Detach the bumpers from V110. 3. Remove 8 screws to open the DDR compartment cover. 4. Remove all screws that secure the bottom case to V110. Disconnect the cable and detach the bottom case. 112 1. Remove four rubbers from the LCD frame. 2. Remove a total of 8 screws from the LCD frame. 113 3. Remove the 8 screws that secure the LCD side covers to V110 and detach the covers. Remove another 6 screws. 4. Remove the 4 screws that secure the antenna covers to V110 and detach the covers. 5. Remove 4 screws and then open the LCD back cover and the LCD frame. Remove the LCD back cover. 114

WARNING:pdfminer.pdfpage:The PDF <_io.BufferedReader name='/Volumes/Scratch/Incoming/eg-scratch/6496192.pdf'> contains a metadata field indicating that it should not allow text extraction. Ignoring this field and proceeding. Use the check_extractable if you want to raise an error in this case FCC: QYLEMR116V The label will be permanently affixed at a conspicuous location on the device Back Side Label Location

WARNING:pdfminer.pdfpage:The PDF <_io.BufferedReader name='/Volumes/Scratch/Incoming/eg-scratch/6428080.pdf'> contains a metadata field indicating that it should not allow text extraction. Ignoring this field and proceeding. Use the check_extractable if you want to raise an error in this case Date: 2022-12-05 FCC ID: QYLEMR116V A U T H O R I Z A T I O N L E T T E R To Whom It May Concern:

Getac Technology Corporation hereby authorizes Jenny Nien / Specialist of Bureau Veritas Consumer Products Services (H.K.) Ltd., Taoyuan Branch (BV CPS Taoyuan), to act on its behalf in all matters relating to the Federal Communication Commission (FCC) application for equipment authorization in connection with the FCC ID listed above, including signing of all documents relating to these matters. Any and all acts carried out by Jenny Nien / Specialist of BV CPS Taoyuan on Getac Technology Corporations behalf, within the scope of the powers granted herein, shall have the same effect as acts of its own. If you have any questions regarding the authorization, please dont hesitate to contact us. Sincerely yours,

Kevin Chiang Getac Technology Corporation Tel: +886-2-27857888 Fax: +886-2-26525835 E-mail: kevin.chiang@getac.com.tw

WARNING:pdfminer.pdfpage:The PDF <_io.BufferedReader name='/Volumes/Scratch/Incoming/eg-scratch/6428078.pdf'> contains a metadata field indicating that it should not allow text extraction. Ignoring this field and proceeding. Use the check_extractable if you want to raise an error in this case Date: 2023-02-15 FCC ID: QYLEMR116V To the attention of Federal Communications Commission Authorization and Evaluation Division Attestation Statements Attestation Statements Part 2.911(d)(5)(i) Filing Getac Technology Corporation certifies that the equipment for which authorization is sought is not covered equipment prohibited from receivingan equipment authorization pursuant to section 2.903 of the FCC rules. Attestation Statements Part 2.911(d)(5)(ii) Filing Getac Technology Corporation certifies that, as of the date of the filing of the application, the applicant is not identified on the Covered List as an entity producing covered equipment. Sincerely yours,

Kevin Chiang Getac Technology Corporation Tel: +886-2-27857888 Fax: +886-2-26525865 E-mail: kevin.chiang@getac.com.tw

WARNING:pdfminer.pdfpage:The PDF <_io.BufferedReader name='/Volumes/Scratch/Incoming/eg-scratch/6428079.pdf'> contains a metadata field indicating that it should not allow text extraction. Ignoring this field and proceeding. Use the check_extractable if you want to raise an error in this case U.S. Agent for Service of Process Attestation To the attention of Federal Communications Commission Authorization and Evaluation Division U.S. Agent Company Name: Getac, Inc. FRN: 0033513433 Contact Name: Ethan Mobley Street Address: 15495 Sand Canyon Avenue, Suite 350 City/Province/Zip: Irvine, CA 92618 Telephone No: 949-501-9813 Email: legal@getacvideo.com This letter is to confirm that we have accepted the responsibility to act as the designated U.S. Agent for service of process as required by 2.911(d)(7) on behalf of the Applicant noted below. U.S. Agent Signature:

Date: 2023-03-13 Signed by (printed name): Ethan Mobley Applicant Company name: Getac Technology Corporation Grantee Code or FCC ID: QYL Contact Name: Kevin Chiang Street Address: 5F.,Building A,No.209,Sec.1 Nangang.,Rd. City/Province/Zip: Taipei City, 11568, Taiwan Telephone No: +886-2-27857888 Email: kevin.chiang@getac.com.tw This letter is to confirm that the Applicant has designated the U.S Agent noted above for the purpose of accepting service of process on their behalf as required by 2.911(d)(7). The Applicant further acknowledges acceptance to maintain an agent for no less than one year after the grantee has terminated all marketing and importation or the conclusion of any Commission-

related proceeding involving the equipment. Applicant Signature:

Date: 2023-03-13 Signed by (printed name):

Kevin Chiang

WARNING:pdfminer.pdfpage:The PDF <_io.BufferedReader name='/Volumes/Scratch/Incoming/eg-scratch/6428081.pdf'> contains a metadata field indicating that it should not allow text extraction. Ignoring this field and proceeding. Use the check_extractable if you want to raise an error in this case Date: 2022-12-05 FCC ID: QYLEMR116V To the attention of Federal Communications Commission Authorization and Evaluation Division Permanent Confidentiality Request Pursuant to Sections 0.457 and 0.459 of the Commissions Rules, the Applicant hereby requests confidential treatment of information accompanying this Application as outlined below:

Schematics Block Diagram Operational Description The above materials contain trade secrets and proprietary information not customarily released to the public. The public disclosure of these matters might be harmful to the Applicant and provide unjustified benefits to its competitors. The Applicant understands that pursuant to Rule 0.457, disclosure of this Application and all accompanying documentation will not be made before the date of the Grant for this application. Sincerely yours,

Kevin Chiang Getac Technology Corporation Tel: +886-2-27857888 Fax: +886-2-26525835 E-mail: kevin.chiang@getac.com.tw