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1 2 | User Manual | Users Manual | 1.35 MiB | August 08 2018 / May 02 2019 |
RX10 USER MANUAL Rugged Mobile Computing Solutions July 2018 Trademarks All brand and product names are trademarks or registered trademarks of their respective companies. Notes The information in this manual is subject to change without notice. For the latest version of the manual, please visit the Getac website at www.getac.com. Manufacturer Contact Information Name: Getac Technology Corp. Address: 5F., Building A, No. 209, Sec. 1, Nangang Rd., Nangang Dist., Phone: +886-2-2785-7888 Taipei City, 11568, Taiwan, R.O.C. Table of Contents Chapter 1 Getting Started Chapter 2 Operating Your Tablet PC Getting the Tablet PC Running
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.............................................................................. 2 Taking a Look at the Tablet PC Product Applications Turning On and Off the Tablet PC Front Components Rear Components Left-Side Components Top Components Bottom Components Unpacking Installing the Micro-SIM Card (Optional) and Battery Pack Connecting to AC Power Using the Tether
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................................................. 27 Using the WLAN Using the Bluetooth Feature Using the WWAN Feature (Optional) Charging the Battery Pack Initializing the Battery Pack Checking the Battery Level Navigating on the Screen Using the Touchscreen Using the Dual Mode Display (Optional) Using Wireless Connections AC Adapter Battery Pack Turning On Turning Off i Chapter 3 Managing Power Chapter 6 Using BIOS Setup Chapter 4 Models with High Capacity Battery Enhanced and Additional Features Using Smart Cards Chapter 5 Using Options and Peripherals Battery Low Signals and Actions Replacing the Battery Pack Hot Swapping the Battery Pack Power-Saving Tips Using the Fingerprint Scanner (Optional) Enrolling a Fingerprint Fingerprint Login Cleaning the Fingerprint Scanner Using the NFC/RFID Reader (Optional) Using the Barcode Scanner (Optional) Connecting Peripheral Devices Connecting a USB Device Connecting an Audio Device Connecting an HDMI Display Monitor
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........................................................................ 62 When and How to Use Menu Descriptions Information Menu Main Menu Advanced Menu Security Menu Boot Menu Exit Menu OSD Control Panel G-Manager G-Camera (Optional) Location Guidelines General Guidelines Cleaning Guidelines Battery Pack Guidelines Touchscreen Guidelines When Traveling ii Chapter 7 Using Getac Software Chapter 8 Care and Maintenance Taking Care of the Tablet PC Chapter 9 Troubleshooting Resetting the Tablet PC System Recovery Preliminary Checklist Solving Common Problems Battery Problems Bluetooth Wireless Transmission Problems Display Problems Hardware Device Problems Power Management Problems Sensor Problems Software Problems Sound Problems Startup Problems WLAN Problems Other Problems
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...................................................................... 94 USA and Canada Safety Requirements and Notices European Union CE Marking and Compliance Notices Class B Regulations ANSI Warning Cautions and Warnings Using Windows RE Using Recovery Partition User Notification of Take-back Service ENERGY STAR 7.0 Battery Recycling Marks and Meanings On the Use of the System On the Use of the RF Device Using the Driver Disc Appendix A Specifications Appendix B Regulatory Information iii Chapter 1 Getting Started Congratulations on purchasing this healthcare Tablet PC. This chapter first tells you step by step how to get the Tablet PC up and running. Then, you will find a section briefly introducing the external components of the Tablet PC. 1 Getting the Tablet PC Running Unpacking After unpacking the shipping carton, you should find these standard items:
RX10 Tablet PC AC adapter AC power cord Battery pack Stylus Tether Driver disc Document(s) Inspect all the items. If any item is damage or missing, notify your dealer immediately. NOTE: This packing list applies to standard models. Select models may have different items. 2 Installing the Micro-SIM Card (Optional) and Battery Pack 1. Select models only:
With the micro-SIM cards chip side facing up and the beveled corner pointing to the slot, insert the card all the way into the slot. NOTE: To remove the micro-SIM card, just push in the card to pop-out and remove the card. 2. With the battery pack correctly oriented, attach its connector side to the battery compartment at an angle () and then press down the other side
(). The battery latch should be engaged in the locked position (
). 3 CAUTION: Make sure the battery latch is correctly locked, not revealing the underneath red part. Connecting to AC Power CAUTION: Use only the AC adapter included with your Tablet PC. Using other AC adapters may damage the Tablet PC. NOTE:
The battery pack is shipped to you in power saving mode that protects it from charging/discharging. It will get out of the mode to be ready for use when you install the battery pack and connect AC power to the Tablet PC for the very first time. When the AC adapter is connected, it also charges the battery pack. For information on using battery power, see Chapter 3. You must use AC power when starting up the Tablet PC for the very first time. 1. Plug the DC cord of the AC adapter to the power connector of the Tablet PC (). 2. Plug the female end of the AC power cord to the AC adapter and the male end to an electrical outlet (). 3. Power is being supplied from the electrical outlet to the AC adapter and onto your Tablet PC. Now, you are ready to turn on the Tablet PC. 4 Using the Tether A tether is provided for attaching the stylus to your Tablet PC. 1. Insert one of the tethers loop ends through the hole of the stylus (as indicated by below). Then, insert the other end through the first loop
(as indicated by below) and pull it tight. 2. Insert the other loop end to the tether hole on the Tablet PC (as indicated by below). Then, insert the stylus end through the loop (as indicated by below) and pull it tight. 5 Taking a Look at the Tablet PC NOTE: Depending on the specific model you purchased, the color and look of your model may not exactly match the graphics shown in this document. CAUTION: You need to open the protective covers to access the connectors. When not using a connector, make sure to close the cover completely for water- , dust-, and fire-proof integrity. (Engage the locking mechanism if existing.) Front Components Ref Component Camera lens
(optional) None Description Allows you to use the camera function. When the camera lens is in use, the indicator beside it lights up. Or can be one of the below components depending on your model:
6 Ref Component Description Fingerprint scanner NFC/RFID reader Microphone Light sensor Indicators Power Battery Charge RF (Radio Frequency) P1 button P2 button Serves as the fingerprint verification, preventing unauthorized access to your Tablet PC. Reads data from NFC/RFID tags. Receives sound and voice. Senses the ambient light for automatic adjustments of the display backlight. Lights blue when the power is on. Blinks blue when the system is in Sleep mode. Lights amber when the battery is being charged. Lights green when battery charging is completed. Blinks green to indicate the batterys built-in high temperature protection mechanism is activated. CAUTION: Do not remove the battery during this period. Blinks red (once per second) when the batterys capacity is below 10%. Blinks red rapidly (once per 0.5 second) when there is a thermal protection problem. Ask for repair service in case this happens. Blinks amber when the battery charging is in an abnormal state. Replace the battery in case this happens. Lights blue when the RF radio of any RF feature
(WLAN/Bluetooth/WWAN) is on. Starts the G-Camera program. Opens or closes the OSD Control Panel. When pressed longer:
Serves as the Ctrl+Alt+Del keyboard keys. 7 Ref Component Windows logo button Volume up button Volume down Description Opens or closes the Start menu. Increases the sound volume. Decreases the sound volume. button Power button Turns the power on or off. (The default off state is Sleep mode.) With a default setting of 2-second delay, you have to press the button for at least 2 seconds for it to function. Displays and receives information for the Tablet PC. Touchscreen NOTE:
The hardware buttons (except the power button) can be re-defined using G-Manager. Some of the hardware buttons provide keyboard key functions on POST/BIOS Setup/Non-ACPI occasions. (See Button Functions on Special Occasions in Appendix A for information.) 8 Rear Components NOTE: For supplementary information on models with high capacity battery, see Chapter 4. Ref Component Tetherhole Stylus/
digitizer pen Bridge Battery indicator Description Stylus can be tethered to this hole. Serves as the input device by tapping on the touchscreen to make selections and enter information. Lights up if you unlock the battery latch while operating the computer on battery power. The indicator is intended to inform whether you can safely hot swap the battery pack. Green light: The bridge battery can sustain power for up to 1 minute, during which you can hot swap the battery pack. Red light: The bridge battery level is too low for you to safely hot swap the battery pack. 9 Ref Component Battery pack Expansion connector SSD (inside the cover) Speaker Camera lens
(optional) Flash
(optional) Description Blinking in amber: The bridge battery charging is in an abnormal state. Ask for repair service in case this happens. Supplies power to your Tablet PC when external power is not connected. Inside is the micro-SIM card slot (optional). Connects to a proprietary expansion module Reserved
(available as an option). Inside is the SSD (Solid-State Disk), storage device of your Tablet PC. When needed, you can open the cover by removing 4 screws to replace the SSD. Sends out sound and voice from your Tablet PC. Allows you to use the camera function. When the camera lens is in use, the indicator beside it lights up. Provides extra light when taking pictures. 10 Left-Side Components Slide down to open the protective cover. Ref Component Barcode scanner lens (optional) USB 3.0 port Micro HDMI connector Combo audio connector Description Emits red light for barcode scanning. Connects a USB device, such as a USB flash disk, printer, digital camera, joystick, and more. Connects a HDMI monitor or TV set. Connects a set of headphones or external speakers with amplifier Supports a headset microphone with 4-pole TRRS 3.5mm jack. Power connector Connects the AC adapter. 11 Top Components Ref Component Trigger button
(optional) Description Activates the scanning of one barcode. Bottom Components Ref Component Docking connector Antenna pass-
through
(optional) Description Connects to the docking station (available as an Reserved option). Connects to the docking station for using external GPS/WLAN/WWAN antenna. GPS WWAN WLAN 12 Chapter 2 Operating Your Tablet PC This chapter provides information about the use of the Tablet PC. If you are new to computers, reading this chapter will help you learn the operating basics. If you are already a computer user, you may choose to read only the parts containing information unique to your Tablet PC. CAUTION:
Do not expose your skin to the Tablet PC when operating it in a very hot or cold environment. The Tablet PC can get uncomfortably warm when you use it in high temperatures. As a safety precaution in such a circumstance, do not place the Tablet PC on your lap or touch it with your bare hands for extended periods of time. Prolonged body contact can cause discomfort and potentially a burn. 13 Product Applications RX10 is a Tablet PC designed for healthcare environments. Some possible applications include:
A mobile device for health care professionals Health care professionals such as doctors and nurses can use the device to access and maintain patients health records while on ward rounds. Health data can be transmitted in real-time over the wireless network to the hospitals health information management system, where data are stored. Information accuracy With the devices barcode/RFID/NFC reader and appropriate software*, hospital staff can access data by scanning patients wristbands and barcode/RFID tags/NFC tags attached to medications. The patients identification and his/her matching medication can be quickly verified. This eliminates errors that can occur when data are first written by hand and then manually entered into the computer system. Communications and information gathering On hospital ward rounds, doctors/nurses can use the device to show graphical information to the patients for better understanding and communications. Using the devices front/rear camera function, doctors/nurses can take photos right on the spot when information gathering and recording is needed. Confidentiality and security Hospitals are responsible for protecting electronic health records. With specific hardware component on the device and appropriate software*, hospitals can implement fingerprint recognition, barcode scanning, or RFID/NFC scanning in their staff authentication process. This additional layer of authentication besides passwords ensures the security of the hospitals health information management system. Use in emergency medical services At the location of the emergency, emergency services personnel can use the device to record the patients physical health conditions and instantly send the data back to the hospital over wireless network. The patients information can be registered while the patient is on the way to the hospital. NOTE: * Appropriate software means application software developed by the hospitals internal staff or a third-party, using the provided SDK
(software development kit). 14 WARNING: This device is for use by qualified operators only. The antenna/
docking/SIM card/battery connector pins must not be allowed to directly or indirectly contact the patients. For example, to prevent causing indirect contact, the operator must not touch patients and connector pins simultaneously. 15 Turning On and Off the Tablet PC Turning On Press the power button (
lights up. The Windows operating system should start.
) for at least 2 seconds until the Power Indicator NOTE:
By default, there is 2-second delay time for the power button. You can change the setting with the Power Button Delay item in the BIOS Setup Utility. (See Advanced Menu in Chapter 6.) Tapping the screen during startup may invoke a pre-boot menu (unless the default settings have been changed). If the menu appears, simply select Continue. Turning Off When you finish a working session, you can stop the system by turning off the power or leaving it in Sleep or Hibernation mode:
To... Power off
(Shutdown) Sleep Hibernate Tap Power Shut down. Do this... Press the power button.*
-or-
Tap By default, this option is not shown in the Start menu. If you want to use the feature, set up accordingly in Windows settings. Power Sleep.
* Sleep is the default setting of the power button. You may change what the power button does in Windows settings. 16 Navigating on the Screen The screen of your Tablet PC is touch-sensitive. You can control the location of the cursor/pointer on the screen using the included stylus or your finger to communicate with the Tablet PC. CAUTION: Do not use a sharp object such as a ballpoint pen or pencil on the touchscreen. Doing so may damage the touchscreen surface. Use the included stylus or your finger. NOTE: An optical film has been attached to the screen before shipment. The film is a consumable, which will be worn out by possible scratches. You can purchase a new one when replacement is required. Using the Touchscreen Your Tablet PC has a capacitive touchscreen. This type of touchscreen responds to objects that have conductive properties, such as fingertips and a capacitive-tipped stylus. You can change the touchscreen sensitivity settings to suit your scenario. Double-tap the Touch Screen Mode shortcut on Windows desktop to open the settings menu and select one of the options (as shown below). Select this if you prefer using fingertips. Also, select this when raindrops are falling on the screen and should be rejected as input. Select this if you are using the stylus. (You must use the one supplied with your model.) Select this if you are wearing gloves
(referring to warm gloves or work gloves, not referring to touchscreen-capable gloves). NOTE:
In high temperatures (above 60 oC / 140 F), set the mode to Touch instead of Glove or Pen mode. If liquid is spilled on the touchscreen causing a wet area, the area will stop responding to any inputs. For the area to function again, you must dry it. 17 The following table shows how you use the touchscreen to obtain equivalent mouse functions. Term/Action Tap: Touch the screen once. Double-tap: Touch the screen twice rapidly. Tap and hold: Tap and hold until a popup menu appears. Drag: Hold the stylus (or finger) on the screen and drag across the screen until reaching your destination. Equivalent Mouse Function Click/Point Double-click Right-click Drag Using Multi-touch Gestures You can interact with your Tablet PC by placing two fingers on the screen. The movement of the fingers across the screen creates gestures, which send commands to the Tablet PC. Here are the multi-touch gestures that you can use:
Gestures Pan
(Scroll) Zoom
(Pinch) Actions
( = finger down; = finger up) Descriptions Use panning to see another part of a page that has scroll bars. Use zooming to make an item (a photo for example) on the screen larger or smaller. The gesture works in applications that support mouse wheel zooming. or Drag 1 or 2 fingers up or down. Move two fingers apart/toward each other. 18 Gestures Rotate Press and Tap Two-
finger Tap Flicks Actions
( = finger down; = finger up) Descriptions or Move two fingers in opposing directions.
-or-
Use one finger to pivot around another. Press on target and tap using a second finger. Use rotating to move a picture or other item on the screen in a circular direction
(clockwise or counter-
clockwise). The gesture works in applications that support the specific gesture. Use press and tap to access the shortcut menu. The function is defined by applications that support the specific gesture. Tap two fingers at the same time
(where the target is in the midpoint between the fingers). Make quick drag gestures in the desired direction. 19 Flick left or right to navigate back and forward in a browser and other applications. The gesture works in most applications that support back and forward. Using the Dual Mode Display (Optional) Dual mode display (if your model has the feature) incorporates both touchscreen and digitizer functions. The display is set to Touchscreen mode by default. Touchscreen mode provides all the functionalities that an ordinary touchscreen has. When the Tablet PC receives signals from the digitizer pen, the display automatically switches to Digitizer mode. You can move the cursor by bringing the digitizer pen close to the screen, without actually touching the screens surface. 20 Using Wireless Connections Using the WLAN The WLAN (Wireless Local Area Network) module supports IEEE 802.11ac, compatible with 802.11a/b/g/n. Turning On/Off the WLAN Radio To turn on the WLAN radio:
Tap the On position. Settings Network & Internet Wi-Fi. Slide the Wi-Fi switch to To turn off the WLAN radio:
You can turn off the WLAN radio the same way you turn it on. If you want to quickly turn off all wireless radio, simply switch on Airplane mode. You can control the Airplane mode using one of the below methods. Tap Settings Network & Internet Airplane mode. Use the Airplane Mode button in the OSD Control Panel. Connecting to a WLAN Network 1. Make sure that the WLAN function is enabled (as described above). 2. Tap the network icon 3. In the list of available wireless networks, tap a network, and then tap Connect. in the lower right of the task bar. 4. Some networks require a network security key or passphrase. To connect to one of those networks, ask your network administrator or Internet service provider (ISP) for the security key or passphrase. For more information on setting a wireless network connection, refer to Windows online help. 21 Using the Bluetooth Feature The Bluetooth technology allows short-range wireless communications between devices without requiring a cable connection. Data can be transmitted through walls, pockets and briefcases as long as two devices are within range. Turning On/Off the Bluetooth Radio To turn on the Bluetooth radio:
Tap On position. Settings Devices Bluetooth. Slide the Bluetooth switch to the To turn off the Bluetooth radio:
You can turn off the Bluetooth radio the same way you turn it on. If you want to quickly turn off all wireless radio, simply switch on Airplane mode. You can control the Airplane mode using one of the below methods. Tap Settings Network & Internet Airplane mode. Use the Airplane Mode button in the OSD Control Panel. Connecting to another Bluetooth Device 1. Make sure that the Bluetooth function is enabled (as described above). 2. Make sure that the target Bluetooth device is turned on, discoverable and within close range. (See the documentation that came with the Bluetooth device.) Settings Devices Bluetooth. 3. Tap 4. Select the device you want to connect from the search results. 5. Depending on the type of Bluetooth device that you want to connect to, you will need to enter the pertinent information. For detailed information on using the Bluetooth feature, see Windows online Help. 22 Using the WWAN Feature (Optional) A WWAN (Wireless Wide Area Network) uses mobile telecommunication cellular network technologies to transfer data. The WWAN module of your Tablet PC supports 3G and 4G LTE. NOTE:
Your model only supports data transmission. Voice transmission is not supported. For instructions on installing the micro-SIM card, see Installing the Micro-SIM Card (Optional) and Battery Pack in Chapter 1. Turning On/Off the WWAN Radio To turn on the WWAN radio:
Tap Cellular switch to the On position. Settings Network & Internet Airplane mode. Slide the To turn off the WWAN radio:
You can turn off the WWAN radio the same way you turn it on. If you want to quickly turn off all wireless radio, simply switch on Airplane mode. You can control the Airplane mode using one of the below methods. Tap Settings Network & Internet Airplane mode. Use the Airplane Mode button in the OSD Control Panel. Setting up a WWAN Connection Settings Network & Internet Cellular. (For detailed Tap information on cellular settings in Windows 10, see Microsoft Support website.) 23 Chapter 3 Managing Power Your Tablet PC operates either on external AC power or on internal battery power. This chapter tells you how you can effectively manage power. To maintain optimal battery performance, it is important that you use the battery in the proper way. 24 AC Adapter CAUTION:
The AC adapter is designed for use with your Tablet PC only. Connecting the AC adapter to another device can damage the adapter. The AC power cord supplied with your Tablet PC is for use in the country where you purchased your Tablet PC. If you plan to go overseas with the Tablet PC, consult your dealer for the appropriate power cord. When you disconnect the AC adapter, disconnect from the electrical outlet first and then from the Tablet PC. A reverse procedure may damage the AC adapter or Tablet PC. When unplugging the connector, always hold the plug head. Never pull on the cord. The AC adapter serves as a converter from AC (Alternating Current) to DC
(Direct Current) power because your Tablet PC runs on DC power, but an electrical outlet usually provides AC power. It also charges the battery pack when connected to AC power. The adapter operates on any voltage in the range of 100~240 V AC. 25 Battery Pack The battery pack is the internal power source for the Tablet PC. It is rechargeable using the AC adapter. NOTE: Care and maintenance information for the battery is provided in the Battery Pack Guidelines section in Chapter 8. Charging the Battery Pack NOTE:
Charging will not start if the batterys temperature is outside the allowed range, which is between 0 C (32 F) and 50 C (122 F). Once the batterys temperature meets the requirements, charging automatically resumes. During charging, do not disconnect the AC adapter before the battery has been fully charged; otherwise you will get a prematurely charged battery. The battery has a high temperature protection mechanism which limits the maximum charge of the battery to 80% of its total capacity in the event of high temperature conditions. In such conditions, the battery will be regarded as fully charged at 80% capacity. The battery level may automatically lessen due to the self-discharge process, even when the battery pack is fully charged. This happens no matter if the battery pack is installed in the Tablet PC. To charge the battery pack, connect the AC adapter to the Tablet PC and an electrical outlet. The Battery Charge indicator (
) on the Tablet PC glows amber to indicate that charging is in progress. You are advised to keep the Tablet PC power off while the battery is being charged. When the battery is fully charged, the Battery Charge indicator glows green. It takes approximately 2.5 hours to fully charge the battery pack
(for standard models). CAUTION: After the Tablet PC has been fully recharged, do not immediately disconnect and reconnect the AC adapter to charge it again. Doing so may damage the battery. 26 Initializing the Battery Pack You need to initialize a new battery pack before using it for the first time or when the actual operating time of a battery pack is much less than expected. Initializing is the process of fully charging, discharging, and then charging. It can take several hours. A software tool called Gauge Reset is provided for the purpose. Use the G-Manager program and select the Battery tab to find the tool. Checking the Battery Level NOTE: Any battery level indication is an estimated result. The actual operating time can be different from the estimated time, depending on how you are using the Tablet PC. The operating time of a fully charged battery pack depends on how you are using the Tablet PC. When your applications often access peripherals, you will experience a shorter operating time. By Operating System You can check the approximate battery level using the battery meter function of the operating system. To read the battery level in Windows, tap the battery icon on the taskbar. By Gas Gauge On the exterior side of the battery pack is a gas gauge for displaying the estimated battery charge. When the battery pack is not installed in the Tablet PC and you want to know the battery charge, you can press the push-button to see the number of LEDs that light up. Each LED represents 20% charge. Push-button 27 Battery Low Signals and Actions The battery icon changes appearance to display the current state of the battery. Battery Icon Battery Level Discharging Low Critically low Description The icon shows the charge remaining in 10-percent increments until the charge reaches the low-battery level. The battery charge has reached the low-
battery level. The battery charge has reached the critical battery level. By default, Windows will display a notification and put your Tablet PC into Hibernation. When the battery is low, the Tablet PCs Battery Charge indicator (
blinks red to alert you to take actions.
) also Always respond to low-battery by connecting the AC adapter, placing your Tablet PC in Hibernation mode, or turning off the Tablet PC. 28 Replacing the Battery Pack CAUTION:
There is danger of explosion if the battery is incorrectly replaced. Replace the battery only with the Tablet PC manufacturers battery packs. Discard used batteries according to the dealers instructions. Do not attempt to disassemble the battery pack. NOTE: You can hot swap the battery pack as described later in Hot Swapping the Battery Pack later. 1. Turn off the Tablet PC and disconnect the AC adapter. (Skip this step if you are hot swapping the battery pack.) 2. Slide the battery latch to the unlocked position (
will slightly pop up.
). The battery pack 3. Remove the battery pack from its compartment. 29 4. Fit another battery pack into place. With the battery pack correctly oriented, attach its connector side to the battery compartment at an angle () and then press down the other side (). The battery latch should be engaged in the locked position (
). CAUTION: Make sure the battery latch is correctly locked, not revealing the underneath red part. 30 Hot Swapping the Battery Pack Hot swapping means you can safely replace the battery pack without shutting down while your Tablet PC is running on battery power. This is possible because your Tablet PC has an internal bridge battery. The bridge battery can sustain power for up to 1 minute, which should be long enough for you to replace the battery pack. Hints and Reminders See Replacing the Battery Pack for replacement instructions and note the following hints and reminders on hot swapping:
Make sure you have another charged battery pack. The appropriate temperature range for hot swapping the battery pack is between -10 C (14 F) and 50 C (122 F). Check the Bridge Battery indicator after unlocking the battery latch. Replace the battery pack only when the indicator lights in green. A red light means the bridge battery level is too low for you to safely hot swap the battery pack. When the battery latch is unlocked, the display brightness level will be fixed at a low level and cannot be adjusted. If a charged battery pack is not inserted within one minute, the Tablet PC enters Hibernation mode. 31 After removing the battery pack, do not connect and immediately disconnect the AC adapter. This will shut down the Tablet PC. About the Bridge Battery The bridge battery is not user-replaceable and is invisible to the operating system. It never functions as the power source as long as the main battery pack is installed. By default, the bridge battery is charged by external AC power (if connected) or the main battery pack (if external power is not connected). You can limit the charging source to only the external AC power. (For setup information, see Advanced Menu in Chapter 6 and the Charging Backup Battery item.) 32 Power-Saving Tips Aside from enabling your Tablet PCs power saving mode, you can do your part to maximize the batterys operating time by following these suggestions. Do not disable Power Management. Decrease the LCD brightness to the lowest comfortable level. Shorten the length of time before Windows turn off the display. When not using a connected device, disconnect it. Turn off the wireless radio if you are not using the wireless module (such as WLAN, Bluetooth, or WWAN). Turn off the Tablet PC when you are not using it. 33 Chapter 4 Models with High Capacity Battery This chapter provides supplementary information on models with high capacity battery. Read this chapter if you have such model. 34 Enhanced and Additional Features This model has the following different or additional features when compared with the standard models. High capacity battery pack Expansion module (with the smart card reader and keyboard connector) Description It takes approximately 6 hours to fully charge the battery pack. NOTE: The ways of replacing, handling, and caring the high capacity battery pack is the same as those for the standard battery pack. The information in the other chapters applies even though the pictures shown are the standard models. Accepts a smart card for additional security feature. Connects to the detachable keyboard (purchased separately). Ref Component High Capacity Battery Pack Smart Card Reader Keyboard Connector 35 Using Smart Cards With an embedded microcontroller, smart cards have the unique ability to store large amounts of data, carry out their own on-card functions (e.g., encryption and mutual authentication), and interact intelligently with a smart card reader. CAUTION: Do not insert a smart card when the temperature of RX10 is high. To insert a smart card:
1. Open the door of the smart card reader. 2. With the smart cards chip facing RX10 and pointing toward the slot, insert the card into the slot until reaching the end. Chip on the other side of the card 3. Close the door. 36 To remove a smart card:
1. Make sure that the third-party smart card software is not accessing the smart card. 2. Open the door. 3. Pull the card out of the slot. 4. Close the door. 37 Chapter 5 Using Options and Peripherals This chapter describes the use of optional modules and the connection of peripherals. NOTE: For supplementary information on models with high capacity battery, see Chapter 4. 38 Using the Fingerprint Scanner
(Optional) CAUTION:
For optimal performance, both the scanning surface and the finger should be clean and dry. Clean the scanning surface when needed. (See Cleaning the Fingerprint Scanner later.) It is not recommended that you use the fingerprint scanner in a below-
freezing temperature. The moisture on your finger can freeze to the scanners metal surface when you touch it, resulting in a failed operation. Besides, touching freezing metal with your finger can cause frostbite. The fingerprint scanner (if your model has the feature) provides a strong authentication mechanism based on fingerprint recognition. You can log on to Windows and dismiss the lock screen with an enrolled fingerprint instead of a password. Fingerprint scanner Enrolling a Fingerprint NOTE: You can enroll a fingerprint only after creating a password for the Windows user account. 1. Tap 2. On the right side under Fingerprint, tap Set up. 3. Follow the onscreen instructions to complete. Settings Accounts Sign-in options. 39 Fingerprint Login NOTE: The fingerprint login process can take a while. This is because the system has to check hardware devices and security configuration before initiating the fingerprint scanner. With an enrolled fingerprint, the user can log on by tapping the Fingerprint option in Windows login screen and then placing the finger on the scanner. The user can also dismiss the lock screen with the fingerprint. The fingerprint scanner has 360-degree readability. You can place your finger in any orientation for the scanner to recognize an enrolled fingerprint. If fingerprint login attempts fail three times, you will be switched to password login. Cleaning the Fingerprint Scanner You can use adhesive tape to remove dirt and oil from the scanner surface. To clean with cleaner:
1. Shut down the Tablet PC, disconnect the AC adapter, and remove the battery pack. 2. Slightly moisten a clean, lint-free cloth with household window cleaner. You can also use a cotton swab as an alternative. NOTE:
Do not use paper products to clean the scanner. Do not use bleach, solvents, or abrasives. Do not directly spray the scanner. 3. Gently rub the cloth over the scanner surface, turning the cloth to always use a clean surface of the cloth. 4. After cleaning, gently rub the surface again with a clean, dry, lint-free cloth or cotton swab. 40 Using the NFC/RFID Reader
(Optional) If your model has the NFC /RFID reader module, you can read data from NFC
(Near Field Communication) and RFID (Radio Frequency Identification) tags. For optimal results when reading an NFC/RFID tag, have the tag face the antenna in the same orientation as indicated by the icon on the exterior of the Tablet PC. NFC/RFID reader NOTE:
When not using an NFC/RFID card, do not leave it within or near the antenna area. For enhanced applications and customization of the module, contact your authorized Getac dealer. The NFC reader requires specialized applications. For further information, ask your system administrator. 41 Using the Barcode Scanner
(Optional) NOTE:
For enhanced applications and customization of the module, you can use the Barcode Manager program. (For detailed information on the program, see the programs online help.) The maximum operating temperature for the barcode scanner is 50 C
(122 F). If your model has the barcode scanner module, you can scan and decode most common 1D and 2D symbologies. To read barcodes:
1. Start your processing software and open a new or existing file. Place the insertion point (or called cursor) where you want the data to be entered. 2. Press the Trigger button on your Tablet PC. 3. The barcode scanner shines red light with a center red dot. Aim the red dot at the center of the barcode. The red light should cover the entire barcode. Adjust the lens distance from the barcode, shorter for a smaller barcode and farther for a larger one. Trigger button NOTE: Improper ambient light and scanning angle can affect the scanning results. 4. Upon a successful scan, the system beeps and the decoded barcode data is entered. 42 Connecting Peripheral Devices You can expand the capabilities of your Tablet PC by connecting other peripheral devices. When using a device, be sure to read the instructions accompanying the device together with the relevant section in this chapter. Slide down to open the protective cover. NOTE (for medical use only): The external device connected must be a MOPP (Means of Patient Protection) 60601-1 compliant device. Connecting a USB Device Your Tablet PC has two USB 3.0 ports for connecting USB devices, such as a digital camera, scanner, printer, and mouse. 43 Connecting an Audio Device For higher audio quality, you can send sound through an external audio device. The audio combo connector is the 4-pole TRRS 3.5mm type (Apple iPhone Recessed) so you can connect a compatible headset microphone. SAFETY WARNING:
To prevent possible hearing damage, do not listen at high volume levels for long periods. Connecting an HDMI Display Monitor If you want the benefits of a larger display screen with higher resolution, you can connect an external display monitor to your Tablet PC. Your Tablet PC has a micro HDMI connector. HDMI (High-Definition Multimedia Interface) is an audio/video interface that transmits uncompressed digital data and therefore delivers true HD quality. To switch the display output, use Window settings or OSD Control Panel. 44 Chapter 6 Using BIOS Setup BIOS Setup Utility is a program for configuring the BIOS (Basic Input/ Output System) settings of the computer. BIOS is a layer of software, called firmware, that translates instructions from other layers of software into instructions that the computer hardware can understand. The BIOS settings are needed by your computer to identify the types of installed devices and establish special features. This chapter tells you how to use the BIOS Setup Utility. 45 When and How to Use NOTE:
The actual setting items on your model may differ from those described in this chapter. The availability of some setting items depends on the configuration of your computer. You need to run BIOS Setup Utility when:
You see an error message on the screen requesting you to run BIOS Setup Utility. You want to restore the factory default BIOS settings. You want to modify some specific settings according to the hardware. You want to modify some specific settings to optimize the system performance. To run BIOS Setup Utility:
: During system startup when the company logo screen appears, Method 1 tap the screen or press the Windows Logo button on your Tablet PC. In the pre-boot menu that appears, select Setup Utility. (Tap with your finger. Stylus is not supported here.) NOTE:
If you dont want any accidental tapping to invoke the pre-boot menu, you can disable this method by setting the Screen Tapping for Boot Options item in the BIOS Setup Utility. When tapping the screen for operating BIOS Setup, use your finger. The touching of a stylus tip is not supported in this situation. For Windows 10 models, the time period in which you can use the above method is extremely short. You can use the other method as described below. Method 2: Tap Advanced startup, tap Restart now. In the boot options menu, tap Troubleshoot Advanced options UEFI Firmware Settings. Tap Restart. Settings Update & security Recovery. Under 46 Menu Descriptions Information Menu The Information menu contains the basic configuration information of the system. There are no user-definable items in this menu. NOTE: The Asset Tag information appears when you have entered the asset number for this Tablet PC using the asset management program. The program is provided in the Asset tag folder of the Driver disc. Main Menu The Main menu contains the various system settings. System Date sets the system date. System Time sets the system time. Legacy USB Support enables or disables the systems support for Legacy USB. CSM Support enables or disables CSM (Compatibility Support Mode). You can set this item to Yes for backward compatibility with legacy BIOS services. PXE Boot sets the PXE boot to UEFI or Legacy. PXE (Preboot eXecution Environment) is an environment to boot computers using a network interface independently of data storage devices or installed operating systems. Advanced Menu The Advanced menu contains the advanced settings. Wake Up Capability Detachable KBD Wake-Up from S3 state allows the detachable keyboard
(an optional accessory) activity to wake up the system from S3 (Sleep) state. USB Wake-Up From S3 allows a USB device activity to wake up the system from S3 (Sleep) state. 47 Power Button Delay sets power button delay time (1 second or 2 seconds) so that accidental touching of the power button does not cause undesired operation. You can also disable the delay. System Policy allows you to choose between Performance and Balance. If battery life is your first priority, select Balance. If you need system performance more than battery life, select Performance. AC Initiation sets if connecting AC power will automatically start or resume the system. Screen Tapping for Boot Options sets if tapping the screen during startup will invoke the boot options menu which provides access to some pre-boot operations. If disabled, tapping the screen during startup has no effect to the systems booting process. Charging Bridge Battery allows the main battery to charge the bridge battery. When set to Enabled, the bridge battery can be charged by the main battery if the AC adapter is not connected. When set to Disabled, the bridge battery will be charged by the AC adapter only. MAC Address Pass Through allows the system specific MAC address to pass through a connected dock, meaning the dock specific MAC address will be overridden by the system specific MAC address. This feature only works for UEFI PXE boot. Active Management Technology Support (This item appears only on models supporting vPro.) Intel AMT Support enables or disables Intel Active Management Technology BIOS extension execution. AMT allows the system administrator to access an AMT featured computer remotely. Intel AMT Setup Prompt determines whether the prompt for entering Intel MEBx Setup appears or not during POST. Virtualization Technology Setup Intel(R) Virtualization Technology enables or disables Intel VT (Intel Virtualization Technology) feature which provides hardware support for processor virtualization. When enabled, a VMM (Virtual Machine Monitor) can utilize the additional hardware virtualization capabilities provided by this technology. Intel(R) VT for Directed I/O (VT-d) enables or disables VT-d (Intel Virtualization Technology for Directed I/O). When enabled, VT-d helps enhance Intel platforms for efficient virtualization of I/O devices. 48 SW Guard Extensions (SGX) can be set to Disabled, Enabled, or Software Controlled. Intel Software Guard Extensions (Intel SGX) is an Intel technology for increasing the security of application code. It is used by application developers. Graphics Setup DVMT Pre-Allocated sets the amount of pre-allocated (fixed) graphics memory for use by the internal graphics device. Device Configuration enables or disables several hardware components. The items available for setting depend on your model. Diagnostics and System Tester H2ODST Tool performs system baseline check. Recovery Partition allows you to restore your Windows 10 system to the factory default state by using the recovery partition feature. Recovery partition is a portion of your hard disk drive that is set aside by the manufacturer to hold the original image of your system. WARNING:
Using this feature will reinstall Windows to your system and configure it to the systems factory default settings. All data on the hard disk drive will be lost. Make sure that power is not interrupted during the recovery process. An unsuccessful recovery may result in Windows startup problems. Windows RE launches Windows Recovery Environment. Windows RE
(Windows Recovery Environment) is a recovery environment that provides recovery, repair, and troubleshooting tools in Windows 10. 49 Security Menu The Security menu contains the security settings, which safeguard your system against unauthorized use. NOTE:
You can set the user password only when the supervisor password has been set. If both the supervisor and user passwords are set, you can enter any of them for starting up the system and/or entering BIOS Setup. However, the user password only allows you to view/change the settings of certain items. A password setting is applied right after it is confirmed. To cancel a password, leave the password empty by pressing the Enter key. Set Supervisor/User Password sets the supervisor/user password. You can set the supervisor/user password to be required for starting up the system and/or entering BIOS Setup. Strong Password enables or disables strong password. When enabled, the password you set must contain at least one upper-case letter, one lower-case letter, and one digit. Password Configuration sets the minimum password length. Enter the number in the input field and select [Yes]. The number should be between 4 and 64. Password on Boot allows you to enable or disable the entering of password for booting up your system. Set HDD 0 User Password sets the password for locking the Primary Master hard disk drive. After setting a password, the hard disk drive can only be unlocked by the password no matter where it is installed. Security Freeze Lock enables or disables the Security Freeze Lock function. This function is only applicable to SATA drives in AHCI mode. It prevents attacks on the SATA drive by freezing the security state of the drive at POST and also when the system resumes from S3. TPM Setup Menu TPM Support enables or disables TPM (Trusted Platform Module) support. TPM (Trusted Platform Module) is a component on your computers mainboard that is specifically designed to enhance platform security by 50 providing a protected space for key operations and other security critical tasks. Change TPM Status allows you to select between No Change, Clear, Enable and Activate, and Disable and Deactivate. Intel Trusted Execution Technology enables utilization of additional hardware capabilities provided by Intel Trusted Execution Technology. Boot Menu The Boot menu sets the sequence of the devices to be searched for the operating system. Boot Type Order determines the boot order. You can rearrange the order by dragging the boot device name up or down in the list. Each boot device can be individually set to On or Off. If you want to exclude a boot device from the boot order, set the device to Off. Exit Menu The Exit menu displays ways of exiting BIOS Setup Utility. After finishing with your settings, you must save and exit so that the changes can take effect. Exit Saving Changes saves the changes you have made and exits BIOS Setup Utility. Exit Discarding Changes exits BIOS Setup Utility without saving the changes you have made. Load Setup Defaults loads the factory default values for all the items. Discard Changes restores the previous values for all the items. Saves Changes saves the changes you have made. 51 Chapter 7 Using Getac Software Getac software includes application programs for specific computer components and utility programs for overall management. This chapter briefly introduces the programs. 52 OSD Control Panel The OSD (On Screen Display) Control Panel provides a user-friendly interface for you to quickly activate or operate certain functions on your Tablet PC with a simple tap of the screen. To open the OSD Control Panel, start the program named OSDC. You can also press the P2 button on your Tablet PC to open it. The following screen appears. Help For detailed information on the program, see the programs online help. 53 G-Manager G-Manager is a unified user interface utility that allows you to view, manage, or configure your computer features. With G-Manager, you can perform all or some of the tasks listed below. View system information. Check the battery status and configure the battery. Configure ECO modes (or called power profiles). Set the touchscreen sensitivity mode. Set if a warning message will appear when a connected docking station is removed unexpectedly. Enable the use of external GPS/WWAN/WLAN antenna signal. Change the function of the hardware button. Configure how your system works with the vehicle ignition. Monitor the system. View GPS information. Tap and hold the Getac Utility icon select G-Manager to start the program. The G-Manager window appears, containing several tabs. located on Windows taskbar and NOTE: Depending on your model, the actual items and information appearing on the screen may differ from those shown in this manual. 54 Help For detailed information on the program, see the programs online help. 55 G-Camera (Optional) G-Camera is a geo-tagging camera application. Geographical information can be embedded into JPEG files as EXIF 2.2 metadata. NOTE: G-Camera uses the standard location service of Windows. To start the G-Camera application, select All apps G-Camera. In the middle is the preview window with status display. At the two sides are various buttons. For detailed information on the program, see the programs online help. Select Help. 56 Chapter 8 Care and Maintenance Taking good care of your Tablet PC will ensure a trouble-free operation and reduce the risk of damage to your Tablet PC. This chapter gives you guidelines covering areas such as protecting, storing, cleaning, and traveling. 57 Taking Care of the Tablet PC Location Guidelines For optimal performance, use the Tablet PC where the recommended temperature is between 0 C (32 F) and 55 C (131 F). (Actual operating temperature depends on product specifications.) Avoid placing the Tablet PC in a location subject to high humidity, extreme temperatures, mechanical vibration, direct sunlight, or heavy dust. Using in extreme environments for long periods can result in product deterioration and a shortened product life. Operating in an environment with metallic dust is not allowed. Place the Tablet PC on a flat and steady surface. Do not stand the Tablet PC on its side or store it in an upside-down position. A strong impact by dropping or hitting may damage the Tablet PC. Do not cover or block any ventilation openings on the Tablet PC. For example, do not place the Tablet PC on a bed, sofa, rug, or other similar surface. Otherwise, overheating may occur that results in damage to the Tablet PC. As the Tablet PC can become very hot during operation, keep it away from objects that are vulnerable to heat. Keep the Tablet PC at least 13 cm (5 inches) away from electrical appliances that can generate a strong magnetic field such as a TV, refrigerator, motor, or a large audio speaker. Avoid moving the Tablet PC abruptly from a cold to a warm place. A temperature difference of more than 10 C (18 F) may cause condensation inside the unit, which may damage the storage media. General Guidelines Do not place heavy objects on top of the Tablet PC as this may damage the display. To avoid damaging the screen, do not touch it with any sharp object. 58 LCD image sticking occurs when a fixed pattern is displayed on the screen for a prolonged period of time. You can avoid the problem by limiting the amount of static content on the display. It is recommended that you use a screen saver or turn off the display when it is not in use. To maximize the life of the backlight in the display, allow the backlight to automatically turn off as a result of power management. Cleaning Guidelines Never clean the Tablet PC with its power on. Use a soft, lint-free cloth to wipe the exterior surfaces of the Tablet PC. If water or liquid is split onto the Tablet PC, wipe it dry and clean when possible. Do not leave the Tablet PC wet when you can dry it. If the Tablet PC gets wet where the temperature is 0C (32F) or below, freeze damage may occur. Make sure to dry the wet Tablet PC. Cleaning in a Healthcare Environment Healthcare establishments should define and document cleaning policies and procedures. All users of the Tablet PC in the healthcare environment should be trained on proper cleaning procedures. Clean up dust and debris from the Tablet PC before disinfection. Use appropriate cleaning and disinfecting products. Getac maintains a list of products which have been tested to be suitable for the Tablet PC. Check Getac website for the latest list of recommended products. For disinfection, apply appropriate germicide to the cleaned areas and allow the Tablet PC to air-dry. Battery Pack Guidelines Recharge the battery pack when it is nearly discharged. When recharging, make sure that the battery pack is fully charged. Doing so may avoid harm to the battery pack. The battery pack is a consumable product and the following conditions will shorten its life:
59 when frequently charging the battery pack when using, charging, or storing the battery in high temperature condition To avoid hastening the deterioration of the battery pack thereby prolonging its useful life, minimize the number of times you charge it so as not to frequently increase its internal temperature. Charge the battery pack between 10 C ~ 30 C (50 F ~ 86 F) temperature range. A higher environment temperature will cause the battery packs temperature to rise. Avoid charging the battery pack inside a closed vehicle and in hot weather condition. Also, charging will not start if the battery pack is not within the allowed temperature range. It is recommended that you do not charge the battery pack more than once a day. It is recommended that you charge the battery pack with the Tablet PCs power off. To maintain the battery packs operating efficiency, store it in a cool dark place removed from the Tablet PC and with 30 % ~ 40 % charge remaining. Important guidelines when using the battery pack. When installing or removing the battery pack take note of the following:
avoid installing or removing the battery pack when the Tablet PC is in Sleep mode. Abruptly removing the battery pack may cause loss of data or the Tablet PC may become unstable. avoid touching the battery pack terminals or damage may occur, thereby causing improper operation to it or the Tablet PC. The Tablet PCs input voltage and surrounding temperature will directly affect the battery packs charge and discharge time:
charging time will be prolonged when the Tablet PC is turned on. To shorten the charging time, it is recommended that you place the Tablet PC in Sleep or Hibernation mode. a low temperature will prolong the charging time as well as hasten the discharge time. When using battery power in an extremely low temperature environment, you may experience shortened operating time and incorrect battery level reading. This phenomenon comes from the chemical characteristics of batteries. The appropriate operating temperature for the battery is -10 C ~ 50 C (14 F ~ 122 F). 60 Do not leave the battery pack in storage for more than six months without recharging it. Touchscreen Guidelines Use the finger or the included stylus on the display. Using a sharp or metallic object other than your finger or stylus may cause scratches and damage the display, thereby causing errors. Use a soft cloth to remove dirt on the display. The touchscreen surface has a special protective coating that prevents dirt from sticking to it. Not using a soft cloth may cause damage to the special protective coating on the touchscreen surface. Turn off the Tablet PC power when cleaning the display. Cleaning the display with the power on may cause improper operation. Do not use excessive force on the display. Avoid placing objects on top of the display as this may cause the glass to break thereby damaging the display. In low and high temperatures (below 5 oC / 41 F and above 55 C / 131 F), the touchscreen may have a slower response time or register the touch in the wrong location. It will go back to normal after returning to room temperature. When there is noticeable discrepancy in the operation of the touchscreen function (wrong location on intended operation or improper display resolution), refer to the Windows online Help for instructions on recalibrating the touchscreen display. 61 When Traveling Make sure that the battery pack is fully charged. Make sure that the Tablet PC is turned off. Make sure that all the connector covers are closed completely to ensure the waterproof integrity. Disconnect the AC adapter from the Tablet PC and take it with you. Use the AC adapter as the power source and as a battery-charger. Put the Tablet PC in a protective case. Hand-carry the Tablet PC. Do not check it in as luggage. If you need to leave the Tablet PC in the car, put it in the trunk of the car to avoid exposing the Tablet PC to excessive heat. When going through airport security, it is recommended that you send the Tablet PC and flash disks through the X-ray machine (the device you set your bags on). Avoid the magnetic detector (the device you walk through) or the magnetic wand (the handheld device used by security personnel). If you plan to travel abroad with your Tablet PC, consult your dealer for the appropriate AC power cord for use in your country of destination. 62 Chapter 9 Troubleshooting Computer problems can be caused by hardware, software, or both. When you encounter any problem, it might be a typical problem that can easily be solved. This chapter tells you what actions to take when solving common computer problems. 63 Preliminary Checklist Here are helpful hints to follow before you take further actions when you encounter any problem:
Try to isolate which part of the Tablet PC is causing the problem. Make sure that you turn on all peripheral devices before turning on the Tablet PC. If an external device has a problem, make sure that the cable connections are correct and secure. Make sure that the configuration information is properly set in the BIOS Setup program. Make sure that all the device drivers are correctly installed. Make notes of your observations. Are there any messages on the screen?
Do any indicators light? Do you hear any beeps? Detailed descriptions are useful to the service personnel when you need to consult one for assistance. If any problem persists after you follow the instructions in this chapter, contact an authorized dealer for help. 64 Solving Common Problems Battery Problems The battery does not charge (Battery Charge Indicator does not light amber). Make sure that the AC adapter is properly connected. Make sure that the battery is not too hot or cold. Allow time for the battery pack to return to room temperature. If the battery doesn't charge after it has been stored in very low temperatures, try disconnecting and reconnecting the AC adapter to solve the problem. Make sure that the battery pack is installed correctly. Make sure that the battery terminals are clean. The operating time of a fully charged battery becomes shorter. If you often partially recharge and discharge, the battery might not be charged to its full potential. Initialize the battery to solve the problem. The battery operating time indicated by the battery meter does not match the actual operating time. The actual operating time can be different from the estimated time, depending on how you are using the Tablet PC. If the actual operating time is much less than the estimated time, initialize the battery. Bluetooth Wireless Transmission Problems I cannot connect to another device with Bluetooth wireless technology. Make sure that both devices have activated Bluetooth feature. Make sure that the distance between the two devices is within the limit and that there are no walls or other obstructions between the devices. Make sure that the other device is not in Hidden mode. 65 Make sure that both devices are compatible. Display Problems Nothing appears on the screen. During operation, the screen may automatically turn off as a result of power management. Press any key to see if the screen comes back. The brightness level might be too low. Increase the brightness. The characters on the screen are dim. Adjust the brightness and/or contrast. The display brightness cannot be increased. As a protection, the display brightness will be fixed at a low level when the surrounding temperature is too high or too low. It is not a malfunction in this situation. Bad dots appear on the display at all times. A small number of missing, discolored, or bright dots on the screen are an intrinsic characteristic of TFT LCD technology. It is not regarded as a LCD defect. Clouding (or called mura) happens on the screen when you exert forces on the left or right side of the LCD frame. This is a normal phenomenon, not a defect. Hardware Device Problems The Tablet PC does not recognize a newly installed device. The device may not be correctly configured in the BIOS Setup program. Run the BIOS Setup program to identify the new type. Make sure if any device driver needs to be installed. (Refer to the documentation that came with the device.) Make sure if the device needs any jumper or switch settings. (Refer to the documentation that came with the device.) 66 Check the cables or power cords for correct connections. For an external device that has its own power switch, make sure that the power is turned on. Power Management Problems The Tablet PC does not enter Sleep or Hibernation mode automatically. If you have a connection to another computer, the Tablet PC does not enter Sleep or Hibernation mode if the connection is actively in use. Make sure that the Sleep or Hibernation time-out is enabled. The Tablet PC does not enter Sleep or Hibernation mode immediately. If the Tablet PC is performing an operation, it normally waits for the operation to finish. The Tablet PC does not resume from Sleep or Hibernation mode. The Tablet PC automatically enters Sleep or Hibernation mode when the battery pack is empty. Do any one of the following:
Connect the AC adapter to the Tablet PC. Replace the empty battery pack with a fully charged one. Sensor Problems The built-in digital compass doesnt seem to be accurate. Rotating the display can affect the accuracy of the digital compass. This is normal, not a malfunction. The sensors for the compass require periodic recalibration. Follow this method to recalibrate the sensors:
1. Make sure you are far away from any large metal objects or magnetic fields. 2. Start an application that utilizes the digital compass. 3. Hold the Tablet PC level with the horizon, with the LCD side facing up. 4. Rotate the Tablet PC 360 at least three times around each axis (X, Y, and Z) as shown below. 67 Software Problems An application program does not work correctly. Make sure that the software is correctly installed. If an error message appears on the screen, consult the software programs documentation for further information. If you are sure the operation has stop, reset the Tablet PC. Sound Problems No sound is produced. Make sure that the volume control is not set too low. Increase the volume. Make sure that the sound is not muted. 68 Make sure that the Tablet PC is not in Sleep mode. If using an external speaker, make sure that the speaker is properly connected. Distorted sound is produced. Make sure that the volume control is not set too high or too low. In most cases, a high setting can cause the audio electronics to distort the sound. Startup Problems When you turn on the Tablet PC, it does not respond and the Power Indicator does not light green. If you are using an external AC power, make sure that the AC adapter is correctly and securely connected. If so, make sure that the electrical outlet works properly. If you are using the battery power, make sure that the battery is not discharged. When you turn on the Tablet PC, it stops after POST. Reset your Tablet PC. WLAN Problems I cannot use the WLAN feature. Make sure that the WLAN feature is turned on. Transmission quality is poor. Your Tablet PC may be in an out-of-range situation. Move your Tablet PC closer to the Access Point or another WLAN device it is associated with. Check if there is high interference around the environment and solve the problem as described next. Radio interference exists. Move your Tablet PC away from the device causing the radio interference such as microwave oven and large metal objects. 69 Plug your Tablet PC into an outlet on a different branch circuit from that used by the affecting device. Consult your dealer or an experienced radio technician for help. I cannot connect to another WLAN device. Make sure that the WLAN feature is turned on. Make sure that the SSID setting is the same for every WLAN device in the network. Your Tablet PC is not recognizing changes. Restart the Tablet PC. Make sure that the IP address or subnet mask setting is correct. I cannot communicate with the computer in the network when Infrastructure mode is configured. Make sure that the Access Point your Tablet PC is associated with is powered on and all the LEDs are working properly. If the operating radio channel is in poor quality, change the Access Point and all the wireless station(s) within the BSSID to another radio channel. Your Tablet PC may be in an out-of-range situation. Move your Tablet PC closer to the Access Point it is associated with. Make sure that your Tablet PC is configured with the same security option (encryption) to the Access Point. Use the Web Manager/Telnet of the Access Point to check whether it is connected to the network. Reconfigure and reset the Access Point. I cannot access the network. Make sure that the network configuration is appropriate. Make sure that the user name or password is correct. You have moved out of range of the network. Turn off power management. 70 Other Problems The date/time is incorrect. Correct the date and time via the operating system or BIOS Setup program. After you have performed everything as described above and still have the incorrect date and time every time you turn on the Tablet PC, the RTC (Real-Time Clock) battery is at the end of its life. Call an authorized dealer to replace the RTC battery. 71 Resetting the Tablet PC You may have to reset (reboot) your Tablet PC on some occasions when an error occurs and the program you are using hangs up. If you are sure the operation has stopped and you cannot use the restart function of the operating system, reset the Tablet PC. Reset the Tablet PC by any one of these methods:
Press and hold the P2 button for more than 2 seconds. This opens the Ctrl-Alt-Del screen where you can select actions including Restart. If the above action does not work, press and hold the power button for more than 5 seconds to force the system to turn off. Then turn on the power again. 72 System Recovery Using Windows RE Windows 10 has a recovery environment (Windows RE) that provides recovery, repair, and troubleshooting tools. The tools are referred to as Advanced Startup Options. You can access these options by selecting Settings Update & security. There are several choices:
System Restore This option allows you to restore Windows to an earlier point in time if you have created a restore point. Recover from a drive If you have created a recovery drive on Windows 10, you can use the recovery drive to reinstall Windows. Reset this PC This option allows you to reinstall Windows with or without keeping your files. See Microsoft website for more information. NOTE:
If you are in a situation where your computer wont boot into Windows, you can access the Advanced Startup Options by running the BIOS Setup Utility and selecting Advanced Windows RE. System recovery for Windows 10 typically will take several hours to complete. 73 Using Recovery Partition When necessary, you can restore your Windows 10 system to the factory default state by using the recovery partition feature. Recovery partition is a portion of your hard disk drive that is set aside by the manufacturer to hold the original image of your system. WARNING:
Using this feature will reinstall Windows to your system and configure it to the systems factory default settings. All data on the hard disk drive will be lost. Make sure that power is not interrupted during the recovery process. An unsuccessful recovery may result in Windows startup problems. To restore your system to the factory default state:
1. Connect the AC adapter. 2. Run BIOS Setup Utility. Select Advanced Recovery Partition. (See Chapter 6 for more information.) 3. Follow the onscreen instructions to complete the process. 74 Using the Driver Disc The Driver disc contains drivers and utilities required for specific hardware in your Tablet PC. Since your Tablet PC comes with drivers and utilities pre-installed, you normally do not need to use the Driver disc. In case you want to manually install Windows, you will have to install the drivers and utilities one by one after installing Windows. To manually install drivers and utilities:
1. Start up the Tablet PC. 2. Prepare an external CD/DVD drive (with USB connection). Connect the drive to your Tablet PC. Wait for the Tablet PC to recognize the drive. 3. Insert the Driver disc. Make sure you use the disc that matches the Windows version of your Tablet PC. 4. The autorun program should automatically start. You will see the installation menu. Tap NEXT to go to the next page if there is more than one. 5. To install a driver or utility, just tap the particular button and follow the onscreen instructions to complete the installation. 75 Appendix A Specifications NOTE: Specifications are subject to change without any prior notice. Parts CPU BIOS RAM Video Audio Specifications Kabylake Platform
- Intel Core i5-7Y57 processor, 1.2GHz, up to 3.3GHz with Turbo Boost Technology, 4MB Intel Smart Cache
- Intel Core M3-7Y30 processor, 1.0GHz, up to 2.6GHz with Turbo Boost Technology, 4MB Intel Smart Cache Insyde, 16MB flash EEPROM, UEFI, supporting TPM, vPro, NIST, Computrace, HDD Security Erasure, self-diagnostic, Device Guard & Credential Guard, and MAC Pass through 4/8/16GB LPDDR3 1.2V 1866MHz SO-DIMM UMA - Intel HD 615 Graphics Touchscreen Features Speaker Microphone Controller Display Panel 10.1-inch TFT widescreen LCD, FHD (full high-definition) 1920 x 1200, with dimmer mode, blackout mode, and light sensor Capacitive multi-touch screen - 10 point, glove enabled touch, palm rejection, water rejection (large area of spilled water will not be registered as input) Option: Digitizer Realtek High Definition Audio 85db Integrated microphone 128/256/512GB SSD (Solid-State Disk) USB 3.0 x 2, micro HDMI, combo audio (4-pole TRRS 3.5mm type) ,docking (reserved), expansion (reserved), tri antenna pass-through (optional) Intel 8265 AC 2x2 + Bluetooth 4.2 combo, Bluetooth 4.2 class 2 + EDR HD, blue LED 8M pixel, autofocus, blue LED, video capture Front Rear Mass storage device I/O ports Wireless LAN +
Bluetooth Camera
(option) 76 Parts GPS (option) WWAN (option) Barcode scanner
(option) NFC/RFID Reader
(option) Security Power Dimension (LxWD) Specifications UART 3G/4G LTE 1D and 2D, with Trigger button ISO15693, ISO14443A/B, Mifare, FeliCa TPM 2.0 Fingerprint scanner (optional) Universal 65 W; input: 100240 V, 50/60 Hz; output: 19V AC adapter Battery pack Standard battery: Lithium-ion Prismatic type, 4-cell, Model BP4S1P2100-S High capacity battery: Lithium-ion cylindrical type, 8-cell, Model BP4S2P2900-P Standard model: 280 x 245 x 18.8 mm (11.02 9.64 0.74 inch) Model with high capacity battery: 280 x 245 x 32.4 mm
(11.02 9.64 1.28 inch) Standard model: 1.2 kg (2.64 lb) Model with high capacity battery: 1.62 kg (3.57 lb) Temperature Operating: -21 C to 55 C (-4 F to 131 F) Storage: -40 C to 71 C (-40 F to 160 F) Maximum 26 C (79 F) (for medical use only) Low pressure Non-operating: 40,000ft (18.8kPa) with altitude change rate 2,000 ft/min Operating: 15,000ft (57.2kPa) with altitude change rate 2,000 ft/min
-40 C to 71 C (-40 F to 160 F), three cycles Temperature shock Humidity 0 % to 95 % relative, non-condensing 77 Weight Environ-
ment Button Functions on Special Occasions On POST/BIOS Setup/Non-ACPI occasions, the five hardware buttons provide keyboard key functions as described below. Button P1 P2 Function Tab Esc Enter Up Down 78 Appendix B Regulatory Information This appendix provides regulatory statements and safety notices on your Tablet PC. NOTE: Marking labels located on the exterior of your Tablet PC indicate the regulations that your model complies with. Please check the marking labels and refer to the corresponding statements in this appendix. Some notices apply to specific models only. 79 Marks and Meanings Below is a list of marking labels which can be found on the exterior of your equipment and their meanings. Mark Meaning Follow the national requirements for disposal of equipment. UL Marking UL Mark for General Safety European Conformance (including wireless module) US Conformance ISO 7000-1641: Follow operating instructions or consult instructions for use. 80 On the Use of the System Class B Regulations USA Federal Communications Commission Radio Frequency Interference Statement NOTE:
This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. Any changes or modifications not expressly approved by the manufacturer could void the users authority to operate the equipment. Please note:
The use of a non-shielded interface cable with this equipment is prohibited. Company name: Getac USA Address: 15495 Sand Canyon Rd., Suite 350 Irvine, CA 92618 USA Phone: 949-681-2900 81 Canada Canadian Department of Communications Radio Interference Regulations Class B Compliance Notice This Class B digital apparatus meets all requirements of the Canada Interference-Causing equipment regulations. Cet appareil numrique de Classe B respecte toutes les exigences du Rglement Canadien sur le matriel brouileur. This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications. Le prsent appareil numrique nmet pas de bruits radiolectriques dpassant les limites applicables aux appareils numriques de la classe B prescrites dans le Rglement sur le brouillage radiolectrique dict par le ministre des Communications du Canada. ANSI Warning Equipment approved for ANSI/ISA 12.12.01, Nonincendive Electrical Equipment for use in Class 1, Division 2, Group A, B, C, and D. Maximum ambient temperature: 40C WARNING: To prevent ignition of a hazardous atmosphere, batteries must only be changed or charged in an area known to be non-hazardous. WARNING: Inspect equipment after any drops and return equipment to its original condition. If equipment cannot be returned to its original condition, then equipment is to be removed from use in hazardous
(classified) locations. EXPLOSION HARZARD WARNING: External connections/hubs through the connectors as mentioned (USB connector, video port, power supply connector, headphones jack, and buttons/switches) are not to be used in a hazardous location. Power adapter shall not be used in hazardous locations. 82 Cautions and Warnings Repair or maintenance is not allowed during equipment operation. To avoid risk of electric shock, this equipment must only be connected to a supply mains with protective earth. No modification of this equipment is allowed. Electromagnetic interference can occur between equipments. To reduce interference, keep this equipment away from objects that generate electromagnetic fields. When the computer is connected to external power, use an electrical outlet that is near and easily accessible. If there is a need to cut off power to the computer, do the following. 1. Shut down the computer. 2. Disconnect the AC adapter by unplugging the power cord from the AC wall outlet first, and then unplugging from the computer. 3. Remove the battery pack from the computer. (See steps 2 and 3 in Replacing the Battery Pack in Chapter 3.) About the Battery If the battery is mishandled, it may cause fire, smoke or an explosion and the batterys functionality will be seriously damaged. The safety instructions listed below must be followed. Danger Do not immerse the battery with liquid such as water, sea water or soda. Do not charge/discharge or place the battery in high-temperature (more than 80 C / 176 F) locations, such as near a fire, heater, in a car in direct sunlight, etc. Do not use unauthorized chargers. Do not force a reverse-charge or a reverse-connection. Do not connect the battery with AC plug (outlet) or car plugs. Do not adapt the battery to unspecified applications. Do not short circuit the battery. 83 Do not drop or subject the battery to impacts. Do not penetrate with a nail or strike with a hammer. Do not directly solder the battery. Do not disassemble the battery. Warning Keep the battery away from infants. Stop using the battery if there are noticeable abnormalities such as abnormal smell, heat, deformities, or discoloration. Stop charging if the charging process cannot be finished. In case of a leaking battery, keep the battery away from flames and do not touch it. Pack the battery tightly during transport. Caution Do not use the battery where static electricity (more than 100V) exists that might damage the protection circuit of the battery. When children are using the system, parents or adults must ensure that they are using the system and battery correctly. Keep the battery away from flammable materials during charging and discharging. In case lead wires or metal objects come out from the battery, you must seal and insulate them completely. Caution Texts Concerning Lithium Batteries DANISH ADVARSEL! Lithiumbatteri Eksplosionsfare ved fejlagtig hndtering. Udskiftning m kun ske med batteri af samme fabrikat og type. Levr det brugte batteri tilbage til leverandren. NORWEGIAN ADVARSEL: Eksplosjonsfare ved feilaktig skifte av batteri. Benytt samme batteritype eller en tilsvarende type anbefalt av apparatfabrikanten. Brukte batterier kasseres i henhold til fabrikantens instruksjoner. 84 SWEDISH VARNING: Explosionsfara vid felaktigt batteribyte. Anvnd samma batterityp eller en ekvivalent typ som rekommenderas av apparattillverkaren. Kassera anvnt batteri enligt fabrikantens instruktion. FINNISH VAROITUS: Paristo voi rjht, jos se on virheellisesti asennettu. Vaihda paristo ainoastaan valmistajan suosittelemaan tyyppiin. Hvit kytetty paristo valmistajan ohjeiden mukaisesti. ENGLISH CAUTION: Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the equipment manufacturer. Discard used batteries according to manufacturer's instructions. DEUTSCH VORSICHT: Explosionsgefahr bei unsachgemem Austausch der Batterie. Ersatz nur durch denselben oder einen vom Hersteller empfohlenen gleich-wertigen Typ. Entsorgung gebrauchter Batterien nach Angaben des Herstellers. FRENCH ATTENTION: II y a danger dexplosion sil y a remplacement incorrect de la batterie. Remplacer uniquement avec une batterie du mme type ou dun type quivalent recommand par le constructeur. Mettre au rebut les batteries usages conformment aux instructions du fabricant. Attention (for USA Users) The product that you have purchased contains a rechargeable battery. The battery is recyclable. At the end of its useful life, under various state and local laws, it may be illegal to dispose of this battery into the municipal waste stream. Check with your local solid waste officials for details in your area for recycling options or proper disposal. About the AC Adapter Use only the AC adapter supplied with your computer. Use of another type of AC adapter will result in malfunction and/or danger. Do not use the adapter in a high moisture environment. Never touch the adapter when your hands or feet are wet. 85 Allow adequate ventilation around the adapter when using it to operate the device or charge the battery. Do not cover the AC adapter with paper or other objects that will reduce cooling. Do not use the AC adapter while it is inside a carrying case. Connect the adapter to a proper power source. The voltage requirements are found on the product case and/or packaging. Do not use the adapter if the cord becomes damaged. Do not attempt to service the unit. There are no serviceable parts inside. Replace the unit if it is damaged or exposed to excess moisture. 86 On the Use of the RF Device USA and Canada Safety Requirements and Notices MPORTANT NOTE: To comply with FCC RF exposure compliance requirements, the antenna used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter. Radio Frequency Interference Requirements and SAR This device meets the governments requirements for exposure to radio waves. This device is designed and manufactured not to exceed the emission limits for exposure to radio frequency (RF) energy set by the Federal Communications Commission of the U.S. Government. This device complies with FCC radiation exposure limits set forth for an uncontrolled environment. EMC Requirements This device uses, generates and radiates radio frequency energy. The radio frequency energy produced by this device is well below the maximum exposure allowed by the Federal Communications Commission (FCC). This device complies with the limits for a Class B digital device pursuant to Part 15 subpart C of the FCC Rules and Regulations. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference.
(2) This device must accept any interference received, including interference that may cause undesired operation. The FCC limits are designed to provide reasonable protection against harmful interference when the equipment is installed and used in accordance with the instruction manual and operated in a commercial environment. However, there is no guarantee that interference will not occur in a particular commercial installation, or if operated in a residential area. 87 If harmful interference with radio or television reception occurs when the device is turned on, the user must correct the situation at the users own expense. The user is encouraged to try one or more of the following corrective measures:
Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. CAUTION: The Part 15 radio device operates on a non-interference basis with other devices operating at this frequency. Any changes or modification to said product not expressly approved by the manufacturer could void the users authority to operate this device. Canada Radio Frequency Interference Requirements To prevent radio interference to the licensed service, this device is intended to be operated indoors and away from windows to provide maximum shielding. Equipment (or its transmit antenna) that is installed outdoors is subject to licensing. Pour empcher que cet appareil cause du brouillage au service faisant l'objet d'une licence, il doit tre utilis l'intrieur et devrait tre plac loin des fentres afin de fournir un cran de blindage maximal. Si le matriel (ou son antenne d'mission) est install l'extrieur, il doit faire l'objet d'une licence. 88 European Union CE Marking and Compliance Notices Statements of Compliance English This product follows the provisions of the European Directive 2014/53/EU. Danish Dette produkt er i overensstemmelse med det europiske direktiv 2014/53/EU. Dutch Dit product is in navolging van de bepalingen van Europees Directief 2014/53/EU. Finnish Tm tuote noudattaa EU-direktiivin 2014/53/EU mryksi. French Ce produit est conforme aux exigences de la Directive Europenne 2014/53/EU. German Dieses Produkt entspricht den Bestimmungen der Europischen Richtlinie 2014/53/EU. Greek To 2014/53/EU. Icelandic essi vara stenst regluger Evrpska Efnahags Bandalagsins nmer 2014/53/EU. Italian Questo prodotto conforme alla Direttiva Europea 2014/53/EU. Norwegian Dette produktet er i henhold til bestemmelsene i det europeiske direktivet 2014/53/EU. Portuguese Este produto cumpre com as normas da Diretiva Europia 2014/53/EU. 89 Spanish Este producto cumple con las normas del Directivo Europeo 2014/53/EU. Swedish Denna produkt har tillverkats i enlighet med EG-direktiv 2014/53/EU. Notices CE Max power:
WLAN 2.4G: 16.5dBm WLAN 5G: 17.29dBm BT: 11.5dBm WWAN: 23.19dBm The device is restricted to indoor use only when operating in the 5150 to 5350 MHz frequency range. AT EE IT PT BE FI LV RO BG FR LT SK CY HR DE EL LU MT SI ES CZ HU NL SE DK IE PL UK Waste Electrical and Electronic Equipment (WEEE) This symbol means that according to local laws and regulations your product and/or its battery shall be disposed of separately from household waste. When this product reaches its end of life, take it to a collection point designated by local authorities. Proper recycling of your product will protect human health and the environment. 90 User Notification of Take-back Service To Institutional (B2B) Users in United States:
Getac believes in providing our institutional customers with easy-to-use solutions to recycle your Getac-brand products for free. Getac understands the institutional customers will likely be recycling multiple items at once and as such. Getac wants to make the recycling process for these larger shipments as streamlined as possible. Getac works with recycling vendors with the highest standards for protecting our environment, ensuring worker safety, and complying with global environmental laws. Our commitment to recycling our old equipment grows out of our work to protect the environment in many ways. Please see the product type below for information on Getac product, battery and packaging recycling in USA. For Product Recycling:
Your portable Getac products contain hazardous materials. While they pose no risk to you during normal use, they should never be disposed with other wastes. Getac provides a free take-back service for recycling your Getac products. Our electronics recycler will provide competitive bids for recycling non-Getac products as well. For Battery Recycling:
The batteries used to power your portable Getac products contain hazardous materials. While they pose no risk to you during normal use, they should never be disposed with other wastes. Getac provides a free take-back service for recycling your batteries from Getac products. For Packaging Recycling:
Getac has chosen the packaging materials used to transport our products carefully, to balance the requirements of shipping the product to you safely while minimizing the amount of material used. The materials used in our packaging are designed to be recycled locally. If you have the above for recycling, please visit our website https://us.getac.com/aboutg etac/environment.html 91 ENERGY STAR 7.0 ENERGY STAR is a government program that offers businesses and consumers energy-efficient solutions, making it easy to save money while protecting the environment for future generations. Please reference ENERGY STAR related information from http://www.energystar.gov. As an ENERGY STAR Partner, Getac Technology Corporation has determined that this product meets the ENERGY STAR guidelines for energy efficiency. An ENERGY STAR qualified computer uses 70 % less electricity than computers without enabled power management features. Earning the ENERGY STAR When every home office is powered by equipment that has earned the ENERGY STAR, the change will keep over 289 billion pounds of greenhouse gases out of the air. If left inactive, ENERGY STAR qualified computers enter a low-power mode and may use 15 watts or less. New chip technologies make power management features more reliable, dependable, and user-friendly than even just a few years ago. Spending a large portion of time in low-power mode not only saves energy, but helps equipment run cooler and last longer. Businesses that use ENERGY STAR enabled office equipment may realize additional savings on air conditioning and maintenance. 92 Over its lifetime, ENERGY STAR qualified equipment in a single home office (e.g., computer, monitor, printer, and fax) can save enough electricity to light an entire home for more than 4 years. Power management (sleep settings) on computers and monitors can result in much savings annually. Remember, saving energy prevents pollution Because most computer equipment is left on 24 hours a day, power management features are important for saving energy and are an easy way to reduce air pollution. By using less energy, these products help lower consumers utility bills, and prevent greenhouse gas emissions. Getac Product Compliance All Getac products with ENERGY STAR logo comply with the ENERGY STAR standard, and the power management feature is enabled by default. As recommended by the ENERGY STAR program for optimal energy savings, the computer is automatically set to sleep after 15 minutes (in battery mode) and 30 minutes (in AC mode) of user inactivity. To wake up the computer, press the power button. If you want to configure power management settings such as inactivity time and ways to initiate/end Sleep mode, go to Power Options by right-clicking the battery icon on the Windows taskbar and then selecting Power Options in the pop-up menu. Please visit http://www.energystar.gov/powermanagement for detail information on power management and its benefits to the environment. 93 Battery Recycling For the U.S. and Canada only:
To recycle the battery, please go to the RBRC Call2Recycle website or use the Call2Recycle Helpline at 800-822-8837. Call2Recycle is a product stewardship program providing no-cost battery and cellphone recycling solutions across the U.S. and Canada. Operated by Call2Recycle, Inc., a 501(c)4 nonprofit public service organization, the program is funded by battery and product manufacturers committed to responsible recycling. See more at: http://www.call2recycle.org 94
frequency | equipment class | purpose | ||
---|---|---|---|---|
1 | 2018-08-09 | 2500 ~ 2570 | PCB - PCS Licensed Transmitter | Class II permissive change or modification of presently authorized equipment |
2 | 2018-08-03 | 2500 ~ 2570 | PCB - PCS Licensed Transmitter | Change in identification of presently authorized equipment. Original FCC ID: N7NEM7455 Grant Date: 07/28/2015 |
app s | Applicant Information | |||||
---|---|---|---|---|---|---|
1 2 | Effective |
2018-08-09
|
||||
1 2 |
2018-08-03
|
|||||
1 2 | Applicant's complete, legal business name |
Getac Technology Corporation
|
||||
1 2 | FCC Registration Number (FRN) |
0018268243
|
||||
1 2 | Physical Address |
5F.,Building A,No.209,Sec.1 Nangang.,Rd.
|
||||
1 2 |
Taipei City, N/A 11568
|
|||||
1 2 |
Taiwan
|
|||||
app s | TCB Information | |||||
1 2 | TCB Application Email Address |
T******@TIMCOENGR.COM
|
||||
1 2 | TCB Scope |
B1: Commercial mobile radio services equipment in the following 47 CFR Parts 20, 22 (cellular), 24,25 (below 3 GHz) & 27
|
||||
app s | FCC ID | |||||
1 2 | Grantee Code |
QYL
|
||||
1 2 | Equipment Product Code |
EM7455R
|
||||
app s | Person at the applicant's address to receive grant or for contact | |||||
1 2 | Name |
K****** C******
|
||||
1 2 | Telephone Number |
+886-******** Extension:
|
||||
1 2 | Fax Number |
+886-********
|
||||
1 2 |
k******@getac.com.tw
|
|||||
app s | Technical Contact | |||||
n/a | ||||||
app s | Non Technical Contact | |||||
n/a | ||||||
app s | Confidentiality (long or short term) | |||||
1 2 | Does this application include a request for confidentiality for any portion(s) of the data contained in this application pursuant to 47 CFR § 0.459 of the Commission Rules?: | Yes | ||||
1 2 | No | |||||
1 2 | Long-Term Confidentiality Does this application include a request for confidentiality for any portion(s) of the data contained in this application pursuant to 47 CFR § 0.459 of the Commission Rules?: | Yes | ||||
1 2 | No | |||||
1 2 | If so, specify the short-term confidentiality release date (MM/DD/YYYY format) | 02/05/2019 | ||||
if no date is supplied, the release date will be set to 45 calendar days past the date of grant. | ||||||
app s | Cognitive Radio & Software Defined Radio, Class, etc | |||||
1 2 | Is this application for software defined/cognitive radio authorization? | No | ||||
1 2 | Equipment Class | PCB - PCS Licensed Transmitter | ||||
1 2 | Description of product as it is marketed: (NOTE: This text will appear below the equipment class on the grant) | WWAN module | ||||
1 2 | Related OET KnowledgeDataBase Inquiry: Is there a KDB inquiry associated with this application? | No | ||||
1 2 | Modular Equipment Type | Single Modular Approval | ||||
1 2 | Purpose / Application is for | Class II permissive change or modification of presently authorized equipment | ||||
1 2 | Change in identification of presently authorized equipment. Original FCC ID: N7NEM7455 Grant Date: 07/28/2015 | |||||
1 2 | Composite Equipment: Is the equipment in this application a composite device subject to an additional equipment authorization? | No | ||||
1 2 | Related Equipment: Is the equipment in this application part of a system that operates with, or is marketed with, another device that requires an equipment authorization? | No | ||||
1 2 | Grant Comments | Class II Permissive Change: Adds integration into host Getac Tablet Model RX10. In this configuration, the highest reported SAR for body worn and simultaneous transmission mode is 1.16 W/kg and 1.47 W/kg respectively. Single Modular Approval. Power out listed is conducted at the antenna terminal. This device is to be used only for mobile and fixed application; and must not be co-located or operating in conjunction with any other antenna or transmitter, except in accordance with FCC multi- transmitter evaluation procedures as documented in this filing. End-Users must be provided with transmitter operation conditions for satisfying RF exposure compliance. OEM integrators must insure that the end user has no manual instructions to remove or install this module. For mobile and fixed operating configurations the antenna gain, including cable loss, must not exceed 6 dBi at 700 MHz, 850 MHz, 1700 MHz and 1900 MHz; 9 dBi at 2500/2600 MHz; and 1 dBi at 2300 MHz, as defined in 2.1091 for satisfying RF exposure compliance. Under no conditions may an antenna gain be used that would exceed the ERP and EIRP power limits as specified in Parts 22, 24 and 27. The Grantee is responsible for providing the documentation required for modular use. This device has 5 MHz and 10 MHz bandwidth modes for LTE Band 13 (700 MHz); 1.4 MHz, 3 MHz, 5 MHz and 10 MHz bandwidth modes for LTE Bands 5 and 12 (850/700 MHz); 1.4 MHz, 3 MHz, 5 MHz, 10 MHz and 15 MHz modes for LTE Band 26 (850 MHz); 1.4 MHz, 3 MHz, 5 MHz, 10 MHz, 15 MHz and 20 MHz bandwidth modes for LTE Bands 2, 25 and 4 (1900 and 1700 MHz); 5 MHz, 10 MHz, 15 MHz and 20 MHz bandwidth modes for LTE Bands 7 and 41 (2500/2600 MHz). | ||||
1 2 | Single Modular Approval. Power out listed is conducted at the antenna terminal. This device is to be used only for mobile and fixed application; and must not be co-located or operating in conjunction with any other antenna or transmitter, except in accordance with FCC multi- transmitter evaluation procedures as documented in this filing. End-Users must be provided with transmitter operation conditions for satisfying RF exposure compliance. OEM integrators must insure that the end user has no manual instructions to remove or install this module. For mobile and fixed operating configurations the antenna gain, including cable loss, must not exceed 6 dBi at 700 MHz, 850 MHz, 1700 MHz and 1900 MHz; 9 dBi at 2500/2600 MHz; and 1 dBi at 2300 MHz, as defined in 2.1091 for satisfying RF exposure compliance. Under no conditions may an antenna gain be used that would exceed the ERP and EIRP power limits as specified in Parts 22, 24 and 27. The Grantee is responsible for providing the documentation required for modular use. This device has 5 MHz and 10 MHz bandwidth modes for LTE Bands 13 and 30 (700/2300 MHz); 1.4 MHz, 3 MHz, 5 MHz and 10 MHz bandwidth modes for LTE Bands 5 and 12 (850/700 MHz); 1.4 MHz, 3 MHz, 5 MHz, 10 MHz and 15 MHz modes for LTE Band 26 (850 MHz); 1.4 MHz, 3 MHz, 5 MHz, 10 MHz, 15 MHz and 20 MHz bandwidth modes for LTE Bands 2, 25 and 4 (1900 and 1700 MHz); 5 MHz, 10 MHz, 15 MHz and 20 MHz bandwidth modes for LTE Bands 7 and 41 (2500/2600 MHz). | |||||
1 2 | Is there an equipment authorization waiver associated with this application? | No | ||||
1 2 | If there is an equipment authorization waiver associated with this application, has the associated waiver been approved and all information uploaded? | No | ||||
app s | Test Firm Name and Contact Information | |||||
1 2 | Firm Name |
Sporton International (ShenZhen) Inc.
|
||||
1 2 |
SPORTON International Inc.
|
|||||
1 2 | Name |
M******** L******
|
||||
1 2 |
A******** C******
|
|||||
1 2 | Telephone Number |
86-51********
|
||||
1 2 |
886-3******** Extension:
|
|||||
1 2 | Fax Number |
86-51********
|
||||
1 2 |
886-3********
|
|||||
1 2 |
m******@sporton.com.tw
|
|||||
1 2 |
a******@sporton.com.tw
|
|||||
Equipment Specifications | |||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
1 | 1 | 22H | BC | 824 | 849 | 0.224 | 2.5 ppm | 4M14G7D | |||||||||||||||||||||||||||||||||
1 | 2 | 27 | BC | 1710 | 1755 | 0.221 | 2.5 ppm | 4M14G7D | |||||||||||||||||||||||||||||||||
1 | 3 | 24E | BC | 1850 | 1910 | 0.231 | 2.5 ppm | 4M14G7D | |||||||||||||||||||||||||||||||||
1 | 4 | 27 | BC | 699 | 716 | 0.248 | 2.5 ppm | 8M91G7D | |||||||||||||||||||||||||||||||||
1 | 5 | 27 | BC | 699 | 716 | 0.215 | 2.5 ppm | 8M91W7D | |||||||||||||||||||||||||||||||||
1 | 6 | 27 | BC | 777 | 787 | 0.247 | 2.5 ppm | 8M91G7D | |||||||||||||||||||||||||||||||||
1 | 7 | 27 | BC | 777 | 787 | 0.227 | 2.5 ppm | 8M88W7D | |||||||||||||||||||||||||||||||||
1 | 8 | 9 | BC | 814 | 824 | 0.242 | 2.5 ppm | 1M08G7D | |||||||||||||||||||||||||||||||||
1 | 9 | 9 | BC | 814 | 824 | 0.212 | 2.5 ppm | 2M69W7D | |||||||||||||||||||||||||||||||||
1 | 1 | 9 | BC | 814 | 824 | 0.136 | 2.5 ppm | 13M5W7D | |||||||||||||||||||||||||||||||||
1 | 11 | 22H | BC | 824 | 849 | 0.25 | 2.5 ppm | 8M94G7D | |||||||||||||||||||||||||||||||||
1 | 12 | 22H | BC | 824 | 849 | 0.188 | 2.5 ppm | 13M4G7D | |||||||||||||||||||||||||||||||||
1 | 13 | 22H | BC | 824 | 849 | 0.24 | 2.5 ppm | 1M08W7D | |||||||||||||||||||||||||||||||||
1 | 14 | 22H | BC | 824 | 849 | 0.144 | 2.5 ppm | 13M5W7D | |||||||||||||||||||||||||||||||||
1 | 15 | 27 | BC | 1710 | 1755 | 0.251 | 2.5 ppm | 13M4G7D | |||||||||||||||||||||||||||||||||
1 | 16 | 27 | BC | 1710 | 1755 | 0.186 | 2.5 ppm | 17M9G7D | |||||||||||||||||||||||||||||||||
1 | 17 | 27 | BC | 1710 | 1755 | 0.234 | 2.5 ppm | 13M4W7D | |||||||||||||||||||||||||||||||||
1 | 18 | 27 | BC | 1710 | 1755 | 0.145 | 2.5 ppm | 17M8W7D | |||||||||||||||||||||||||||||||||
1 | 19 | 24E | BC | 1850 | 1915 | 0.251 | 2.5 ppm | 8M49G7D | |||||||||||||||||||||||||||||||||
1 | 2 | 24E | BC | 1850 | 1915 | 0.248 | 2.5 ppm | 17M9G7D | |||||||||||||||||||||||||||||||||
1 | 21 | 24E | BC | 1850 | 1915 | 0.227 | 2.5 ppm | 17M9W7D | |||||||||||||||||||||||||||||||||
1 | 22 | 27 | BC | 2496 | 2690 | 0.197 | 2.5 ppm | 17M8G7D | |||||||||||||||||||||||||||||||||
1 | 23 | 27 | BC | 2496 | 2690 | 0.171 | 2.5 ppm | 8M91W7D | |||||||||||||||||||||||||||||||||
1 | 24 | 27 | BC | 2496 | 2690 | 0.109 | 2.5 ppm | 17M8W7D | |||||||||||||||||||||||||||||||||
1 | 25 | 27 | BC | 2500 | 2570 | 0.196 | 2.5 ppm | 8M91G7D | |||||||||||||||||||||||||||||||||
1 | 26 | 27 | BC | 2500 | 2570 | 0.133 | 2.5 ppm | 17M9G7D | |||||||||||||||||||||||||||||||||
1 | 27 | 27 | BC | 2500 | 2570 | 0.167 | 2.5 ppm | 8M91W7D | |||||||||||||||||||||||||||||||||
1 | 28 | 27 | BC | 2500 | 2570 | 0.105 | 2.5 ppm | 17M9W7D | |||||||||||||||||||||||||||||||||
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
2 | 1 | 22H | BC | 824 | 849 | 0.224 | 2.5 ppm | 4M14G7D | |||||||||||||||||||||||||||||||||
2 | 2 | 27 | BC | 1710 | 1755 | 0.221 | 2.5 ppm | 4M14G7D | |||||||||||||||||||||||||||||||||
2 | 3 | 24E | BC | 1850 | 1910 | 0.231 | 2.5 ppm | 4M14G7D | |||||||||||||||||||||||||||||||||
2 | 4 | 27 | BC | 699 | 716 | 0.248 | 2.5 ppm | 8M91G7D | |||||||||||||||||||||||||||||||||
2 | 5 | 27 | BC | 699 | 716 | 0.215 | 2.5 ppm | 8M91W7D | |||||||||||||||||||||||||||||||||
2 | 6 | 27 | BC | 777 | 787 | 0.247 | 2.5 ppm | 8M91G7D | |||||||||||||||||||||||||||||||||
2 | 7 | 27 | BC | 777 | 787 | 0.227 | 2.5 ppm | 8M88W7D | |||||||||||||||||||||||||||||||||
2 | 8 | 9 | BC | 814 | 824 | 0.242 | 2.5 ppm | 1M08G7D | |||||||||||||||||||||||||||||||||
2 | 9 | 9 | BC | 814 | 824 | 0.212 | 2.5 ppm | 2M69W7D | |||||||||||||||||||||||||||||||||
2 | 1 | 9 | BC | 814 | 824 | 0.136 | 2.5 ppm | 13M5W7D | |||||||||||||||||||||||||||||||||
2 | 11 | 22H | BC | 824 | 849 | 0.25 | 2.5 ppm | 8M94G7D | |||||||||||||||||||||||||||||||||
2 | 12 | 22H | BC | 824 | 849 | 0.188 | 2.5 ppm | 13M4G7D | |||||||||||||||||||||||||||||||||
2 | 13 | 22H | BC | 824 | 849 | 0.24 | 2.5 ppm | 1M08W7D | |||||||||||||||||||||||||||||||||
2 | 14 | 22H | BC | 824 | 849 | 0.144 | 2.5 ppm | 13M5W7D | |||||||||||||||||||||||||||||||||
2 | 15 | 27 | BC | 1710 | 1755 | 0.251 | 2.5 ppm | 13M4G7D | |||||||||||||||||||||||||||||||||
2 | 16 | 27 | BC | 1710 | 1755 | 0.186 | 2.5 ppm | 17M9G7D | |||||||||||||||||||||||||||||||||
2 | 17 | 27 | BC | 1710 | 1755 | 0.234 | 2.5 ppm | 13M4W7D | |||||||||||||||||||||||||||||||||
2 | 18 | 27 | BC | 1710 | 1755 | 0.145 | 2.5 ppm | 17M8W7D | |||||||||||||||||||||||||||||||||
2 | 19 | 24E | BC | 1850 | 1915 | 0.251 | 2.5 ppm | 8M49G7D | |||||||||||||||||||||||||||||||||
2 | 2 | 24E | BC | 1850 | 1915 | 0.248 | 2.5 ppm | 17M9G7D | |||||||||||||||||||||||||||||||||
2 | 21 | 24E | BC | 1850 | 1915 | 0.227 | 2.5 ppm | 17M9W7D | |||||||||||||||||||||||||||||||||
2 | 22 | 27 | BC | 2305 | 2315 | 0.197 | 2.5 ppm | 4M47G7D | |||||||||||||||||||||||||||||||||
2 | 23 | 27 | BC | 2305 | 2315 | 0.191 | 2.5 ppm | 8M94G7D | |||||||||||||||||||||||||||||||||
2 | 24 | 27 | BC | 2305 | 2315 | 0.175 | 2.5 ppm | 8M91W7D | |||||||||||||||||||||||||||||||||
2 | 25 | 27 | BC | 2496 | 2690 | 0.197 | 2.5 ppm | 17M8G7D | |||||||||||||||||||||||||||||||||
2 | 26 | 27 | BC | 2496 | 2690 | 0.171 | 2.5 ppm | 8M91W7D | |||||||||||||||||||||||||||||||||
2 | 27 | 27 | BC | 2496 | 2690 | 0.109 | 2.5 ppm | 17M8W7D | |||||||||||||||||||||||||||||||||
2 | 28 | 27 | BC | 2500 | 2570 | 0.196 | 2.5 ppm | 8M91G7D | |||||||||||||||||||||||||||||||||
2 | 29 | 27 | BC | 2500 | 2570 | 0.133 | 2.5 ppm | 17M9G7D | |||||||||||||||||||||||||||||||||
2 | 3 | 27 | BC | 2500 | 2570 | 0.167 | 2.5 ppm | 8M91W7D | |||||||||||||||||||||||||||||||||
2 | 31 | 27 | BC | 2500 | 2570 | 0.105 | 2.5 ppm | 17M9W7D |
some individual PII (Personally Identifiable Information) available on the public forms may be redacted, original source may include additional details
This product uses the FCC Data API but is not endorsed or certified by the FCC