FCC ID: QYLEM9190F WWAN Module

AirPrime EM9190 Hardware Integration Guide 41113915 Rev 0.6 March 03, 2022 Proprietary and Confidential Contents subject to change AirPrime EM9190 Hardware Integration Guide Important Notice Due to the nature of wireless communications, transmission and reception of data can never be guaranteed. Data may be delayed, corrupted (i.e., have errors) or be totally lost. Although significant delays or losses of data are rare when wireless devices such as the Sierra Wireless modem are used in a normal manner with a well-constructed network, the Sierra Wireless modem should not be used in situations where failure to transmit or receive data could result in damage of any kind to the user or any other party, including but not limited to personal injury, death, or loss of property. Sierra Wireless accepts no responsibility for damages of any kind resulting from delays or errors in data transmitted or received using the Sierra Wireless modem, or for failure of the Sierra Wireless modem to transmit or receive such data. Safety and Hazards Do not operate the Sierra Wireless modem in areas where cellular modems are not advised without proper device certifications. These areas include environments where cellular radio can interfere such as explosive atmospheres, medical equipment, or any other equipment which may be susceptible to any form of radio interference. The Sierra Wireless modem can transmit signals that could interfere with this equipment. Do not operate the Sierra Wireless modem in any aircraft, whether the aircraft is on the ground or in flight. In aircraft, the Sierra Wireless modem MUST BE POWERED OFF. When operating, the Sierra Wireless modem can transmit signals that could interfere with various onboard systems. Note:

Some airlines may permit the use of cellular phones while the aircraft is on the ground and the door is open. Sierra Wireless modems may be used at this time. The driver or operator of any vehicle should not operate the Sierra Wireless modem while in control of a vehicle. Doing so will detract from the driver or operators control and operation of that vehicle. In some states and provinces, operating such communications devices while in control of a vehicle is an offence. Limitations of Liability This manual is provided as is. Sierra Wireless makes no warranties of any kind, either expressed or implied, including any implied warranties of merchantability, fitness for a particular purpose, or noninfringement. The recipient of the manual shall endorse all risks arising from its use. The information in this manual is subject to change without notice and does not represent a commitment on the part of Sierra Wireless. SIERRA WIRELESS AND ITS AFFILIATES SPECIFICALLY DISCLAIM LIABILITY FOR ANY AND ALL DIRECT, INDIRECT, SPECIAL, GENERAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES INCLUDING, BUT NOT LIMITED TO, LOSS OF PROFITS OR REVENUE OR ANTICIPATED PROFITS OR REVENUE ARISING OUT OF THE USE OR INABILITY TO USE ANY SIERRA WIRELESS PRODUCT, EVEN IF SIERRA WIRELESS AND/OR ITS AFFILIATES HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR THEY ARE FORESEEABLE OR FOR CLAIMS BY ANY THIRD PARTY. Notwithstanding the foregoing, in no event shall Sierra Wireless and/or its affiliates aggregate liability arising under or in connection with the Sierra Wireless product, regardless of the number of events, occurrences, or claims giving rise to liability, be in excess of the price paid by the purchaser for the Sierra Wireless product. 41113915 Rev 0.6 Mar 03, 2022 2 AirPrime EM9190 Hardware Integration Guide Patents This product may contain technology developed by or for Sierra Wireless Inc. This product includes technology licensed from QUALCOMM. This product is manufactured or sold by Sierra Wireless Inc. or its affiliates under one or more patents licensed from MMP Portfolio Licensing. Copyright 2019 Sierra Wireless. All rights reserved. Trademarks Sierra Wireless, AirPrime, AirLink, AirVantage, WISMO, ALEOS and the Sierra Wireless and Open AT logos are registered trademarks of Sierra Wireless, Inc. or one of its subsidiaries. Watcher is a registered trademark of NETGEAR, Inc., used under license. Windows and Windows Vista are registered trademarks of Microsoft Corporation. Macintosh and Mac OS X are registered trademarks of Apple Inc., registered in the U.S. and other countries. QUALCOMM is a registered trademark of QUALCOMM Incorporated. Used under license. Other trademarks are the property of their respective owners. Contact Information Sales information and technical support, including warranty and returns Web: sierrawireless.com/company/contact-us/

Global toll-free number: 1-877-687-7795 6:00 am to 5:00 pm PST Corporate and product information Web: sierrawireless.com Document History Version Date Updates Rev 0.1 May 26, 2020 Creation for FCC/IC certification Rev 0.2 June 10, 2020 Added section 3.7 Antenna Specification;

Updated FCC ID and IC, and FCC compliance standards. Rev 0.3 June 17, 2020 Added mmWave clarification in section 3.6 Supported Frequencies Rev 0.4 April 23, 2021 Rev 0.5 Unreleased Rev 0.6 Updated Table 4-1 Antenna Gain and Collocated Radio Transmitter Specifications Added bands n7, n12, n25; Updated Table 4-1 Antenna Gain and Collocated Radio Transmitter Specifications Updated Table 4-1 Antenna Gain and Collocated Radio Transmitter Specifications 41113915 Rev 0.6 Mar 03, 2022 3 AirPrime EM9190 Hardware Integration Guide Contents 1. INTRODUCTION .................................................................................................. 5 1.1. 1.2. Accessories ......................................................................................................................... 5 Required Connectors ........................................................................................................... 5 2. POWER ................................................................................................................ 6 2.1. Power Supply....................................................................................................................... 6 2.2. Module Power States .......................................................................................................... 6 Power State Transitions ............................................................................................. 7 2.2.1. 3. RF SPECIFICATIONS .......................................................................................... 9 3.1. RF Connections ................................................................................................................. 10 Shielding .................................................................................................................. 10 3.1.1. 3.2. 3.3. 3.4. 3.6. 3.7. Sub-6G Antennas and Cabling .......................................................................................... 10 Ground Connection ........................................................................................................... 11 Interference and Sensitivity ............................................................................................... 11 Interference from Other Wireless Devices ............................................................... 11 Host-generated RF Interference .............................................................................. 12 Device-generated RF Interference .......................................................................... 12 Methods to Mitigate Decreased Rx Performance .................................................... 12 Radiated Spurious Emissions (RSE) ....................................................................... 12 3.4.1. 3.4.2. 3.4.3. 3.4.4. 3.4.5. 3.5. Radiated Sensitivity Measurement .................................................................................... 12 Sierra Wireless Sensitivity Testing and Desensitization Investigation ..................... 13 Sensitivity vs. Frequency ......................................................................................... 13 3.5.1. 3.5.2. Supported Frequencies ..................................................................................................... 13 Antenna Specification ........................................................................................................ 16 Recommended WWAN Antenna Specifications ...................................................... 16 Recommended GNSS Antenna Specifications ....................................................... 18 3.7.1. 3.7.2. 4. REGULATORY COMPLIANCE AND INDUSTRY CERTIFICATION ................. 19 4.1. 4.2. 4.3. 4.4. RoHS Directive Compliant ................................................................................................. 19 Important Notice ................................................................................................................ 19 Safety and Hazards ........................................................................................................... 19 Important Compliance Information for the United States and Canada .............................. 20 5. ABBREVIATIONS .............................................................................................. 23 41113915 Rev 0.6 Mar 03, 2022 4 1. Introduction 1 The Sierra Wireless EM9190 Embedded Module is a FirstNet-ready (B14 LTE) M.2 module and provides 5G NR Sub-6G, 5G mmWave, 4G LTE advanced Pro, 3G (HSPA+, UMTS), and GNSS connectivity for a wide range of devices and purposes, including business, personal, and portable computing and communication devices, IoT devices, M2M applications and industrial use cases. EM9190 Embedded Modules are available in a variety of region-specific and function-specific SKUs, including both 5G NR Sub-6G and 5G mmWave-capable variants. 1.1. Accessories A hardware development kit is available for AirPrime M.2 modules. The kit contains hardware components for evaluating and developing with the module, including:

Development board Cables Other accessories Antennas For over-the-air 5G and LTE testing, ensure that an appropriate antenna is being used. 1.2. Required Connectors Table 1-1 describes the connectors used to integrate the EM9190 Embedded Module into your host device. Table 1-1 Required Host-Module Connectors1 Connector Type Description RF cables 5G NR Sub-6G/ LTE/GNSS RF cables mmWave EDGE (67 pin) Mate with M.2-spec connectors Four connector jacks (mate with I-PEX 20448-001R-081 or equivalent) Eight connector jacks (mate with I-PEX 20955-001R-13 or equivalent) Two cables for each mmWave antenna module (up to 8 cables in total) Slot B compatible Per the M.2 standard (PCI Express M.2 Specification Revision 3.0, Version 1.2), a generic 75-pin position EDGE connector on the motherboard uses a mechanical key to mate with the 67-pin notched module connector. Manufacturers include LOTES (part #APCI0018-P001A01), Kyocera, JAE, Tyco, and Longwell. SIM Industry-standard connector. 1. Manufacturers/part numbers are for reference only and are subject to change. Choose connectors that are appropriate for your own design. 41113915 Rev 0.6 Mar 03, 2022 5 2. Power 2.1. Power Supply 2 The host provides power to the EM9190 through multiple power and ground pins as summarized in Table 2-1. The host must provide safe and continuous power (via battery or a regulated power supply) at all times; the module does not have an independent power supply, or protection circuits to guard against electrical issues. Table 2-1 Power and Ground Specifications Name Pins Specification Min Typ Max Units VCC

(3.3V) 2, 4, 24, 38, 68, 70, 72, 74 GND 3, 5, 11, 27, 33, 39, 45, 51, 57, 71, 73 Voltage range 3.135 3.3 4.4 V Ripple voltage Peak Current Continuous Current

100 mVpp 4000 mA TBD 0

mA V 2.2. Module Power States The module has five power states, as described in Table 2-2. Table 2-2 Module Power States State Details H o s t I s P o w e r e d H o s t I n t e r f a c e A c t i v e R F E n a b l e d Module is active Default state. Occurs when VCC is first applied, Full_Card_Power_Off# is deasserted (pulled high), and W_DISABLE# is deasserted Normal (Default State) Module is capable of placing/receiving calls, or establishing data connections on the wireless network Current consumption is affected by several factors, including:

Radio band being used Transmit power Receive gain settings Data rate 41113915 Rev 0.6 Mar 03, 2022 6 AirPrime EM9190 Hardware Integration Guide Power State Details H o s t I s P o w e r e d H o s t I n t e r f a c e A c t i v e R F E n a b e d l Module is active Module enters this state:

Under host interface control:

Low Power

(Airplane Mode) Host issues AT+CFUN=0 (3GPP TS 27.007), or Host asserts W_DISABLE#, after AT!PCOFFEN=0 has been

issued. Automatically, when critical temperature or voltage trigger limits have been reached) Normal state of module between calls or data connections Module cycles between wake (polling the network) and sleep, at network provider-determined interval. Host keeps module powered off by asserting Full_Card_Power_Off#

(signal pulled low or left floating) Module draws minimal current Sleep Off Disconnected Host power source is disconnected from the module and all voltages associated with the module are at 0 V.

2.2.1. Power State Transitions The module uses state machines to monitor supply voltage and operating temperature and notifies the host when critical threshold limits are exceeded. (See Table 2-3 for trigger details and Figure 2-1 for state machine behavior.) Power state transitions may occur:

Automatically, when critical supply voltage or module temperature trigger levels are encountered. Under host control, using available AT commands in response to user choices (for example, opting to switch to airplane mode) or operating conditions. Table 2-3 Power State Transition Trigger Levels Transition Voltage Temperature1 Trigger V Trigger Normal to Low Power VOLT_HI_CRIT VOLT_LO_CRIT Low Power to Normal VOLT_HI_NORM 4.6 2.9 4.4 TEMP_LO_CRIT TEMP_HI_CRIT TEMP_NORM_LO

-30 Notes RF activity suspended

-45 118 Low Power to Normal Or Remain in Normal

(Remove warnings) Normal

(Issue warning) Power off/on

(Host-initiated) VOLT_LO_NORM 3.135 TEMP_HI_NORM 100 RF activity resumed VOLT_LO_WARN 3.135 TEMP_HI_WARN 100

In the TEMP_HI_WARN state, the module may have reduced performance (Class B temperature range). Power off recommended when supply voltage or module operating temperature is critically low or high. 41113915 Rev 0.6 Mar 03, 2022 7 AirPrime EM9190 Hardware Integration Guide Power 1. Module junction temperature at the printed circuit board. Normal mode current_vcc <VOLT_LO_WARN current_temp > TEMP_HI_WARN current_vcc >VOLT_LO_NORM current_temp < TEMP_HI_NORM Normal mode Low supply voltage warning or High temperature warning current_vcc < VOLT_LO_CRIT current_temp > TEMP_HI_CRIT current_vcc > VOLT_HI_CRIT current_temp < TEMP_LO_CRIT current_vcc < VOLT_HI_NORM current_temp > TEMP_NORM_LO Low power mode Handled by Power State state machine.

(Manual transition) Host deasserts Full_Card_Power_Off#

Off mode Handled by Power State state machine Figure 2-1 Voltage/Temperature Monitoring State Machines Note:

Make sure that your system design provides sufficient cooling for the module. 41113915 Rev 0.6 Mar 03, 2022 8 3. RF Specifications 3 The EM9190 includes Four MHF4 RF connectors for use with host-supplied antennas, and eight MHF7S connectors for use with up to four mmWave antenna modules (2 connectors per antenna module):

Figure 3-1 Module Connectors Include Image with Spacing Info Sub-6G/GNSS connectors:

Main: Primary Tx/PRx path for 3G/4G/5G (except for n41) Auxiliary: Diversity Rx (except for n41) and GNSS L1 MIMO1: MIMO1 Rx Path and n41 TRx MIMO2: MIMO2 Rx Path and n41 DRx and GNSS L5 mmWave connectors:

Eight connectors Up to four mmWave antenna modules (QTM525 or QTM527), two connectors as a pair (H/V) for each. The EM9190 module does not have integrated antennas. Refer to Table 3-1 for each pair of coaxial connections. For low-power usage, if not all 4 QTM525 modules are equipped, integration sequence from QTM0 to QTM3 is recommended, leave unused connectors NC (Contact Sierra Wireless as the RFC has to be updated to reflect the number of QTMs). Note that for high-power usage, its not recommended to leave any QTM527 NC as it will violate 3GPP EIRP compliance for PC1. Table 3-1 mmWave Port Assignment QTM P_ON QTM525 IF port <-> mmWave IF Connector QTM527 IF port <-> mmWave IF Connector IF1 IF2 IF1 IF2 QTM0 QTM0_PON QTM0_H <-> IFH1 QTM0_V <-> IFV4 QTM0_H <-> IFH1 QTM0_V <-> IFV4 QTM1 QTM1_PON QTM1_H <-> IFH4 QTM1_V <-> IFV1 QTM1_H <-> IFH2 QTM1_V <-> IFV3 QTM2 QTM2_PON QTM2_H <-> IFH2 QTM2_V <-> IFV3 QTM2_H <-> IFH3 QTM2_V <-> IFV2 QTM3 QTM3_PON QTM3_H <-> IFH3 QTM3_V <-> IFV2 QTM3_H <-> IFH4 QTM3_V <-> IFV1 41113915 Rev 0.6 Mar 03, 2022 9 AirPrime EM9190 Hardware Integration Guide RF Specifications 3.1. RF Connections When attaching antennas to the module:

Sub-6G /GNSS connectors:

Use RF plug connectors that are compatible with the following RF receptacle connectors:

I-PEX (20449-001E (MHF4)). Match coaxial connections between the module and the antenna to 50. Minimize RF cable losses to the antenna; the recommended maximum cable loss for antenna cabling is 0.5 dB. mmWave connectors:

Use RF plug connectors that are compatible with the following RF receptacle connectors:

I-PEX (20956-001E-01 (MHF7S)). To ensure best thermal performance, use the ground hole (if possible) to attach (ground) the device to a metal chassis. Note:

If antenna connection is shorted or open, the modem will not sustain permanent damage. 3.1.1. Shielding The module is fully shielded to protect against EMI and must not be removed. 3.2. Sub-6G Antennas and Cabling When selecting the Sub-6G antennas and cables, it is critical to RF performance to match antenna gain and cable loss. Note:

There is no explicit list of antennas required in the application. The PWB-6-60-RSMAP Wide Band 4G/5G Terminal Paddle Antenna has been verified as a reference. For detailed electrical performance criteria, see Antenna Specification. Choosing the Correct Sub-6G Antenna and Cabling When matching antennas and cabling:

The antenna (and associated circuitry) should have a nominal impedance of 50 with a return loss of better than 10 dB across each frequency band of operation. The system gain value affects both radiated power and regulatory (FCC, IC, CE, etc.) test results. Designing Custom Sub-6G Antennas Consider the following points when designing custom antennas:

A skilled RF engineer should do the development to ensure that the RF performance is maintained. If multiple modules will be installed on the same platform, you may want to develop separate antennas for maximum performance. Determining the Sub-6G Antennas Location When deciding where to put the antennas:

Antenna location may affect RF performance. Although the module is shielded to prevent interference in most applications, the placement of the antenna is still very important if the host device is insufficiently shielded, high levels of broadband or spurious noise can degrade the modules performance. Connecting cables between the module and the antenna must have 50 impedance. If the impedance of the module is mismatched, RF performance is reduced significantly. 41113915 Rev 0.6 Mar 03, 2022 10 AirPrime EM9190 Hardware Integration Guide RF Specifications Antenna cables should be routed, if possible, away from noise sources (switching power supplies, LCD assemblies, etc.). If the cables are near the noise sources, the noise may be coupled into the RF cable and into the antenna. See Interference from Other Wireless Devices. Disabling the Auxiliary (Diversity) Antenna Certification testing of a device with an integrated EM9190 may require the modules main and diversity antennas to be tested separately. To facilitate this testing, receive diversity can be enabled/disabled using AT commands:

!RXDEN used to enable/disable diversity for single-cell call (no carrier aggregation).

!LTERXCONTROL used to enable/disable paths (in carrier aggregation scenarios) after a call is set up. Note:

LTE networks expect modules to have more than one antenna enabled for proper operation. Therefore, customers must not commercially deploy their systems with the diversity antenna disabled. A diversity antenna is used to improve connection quality and reliability through redundancy. Because two antennas may experience different interference effects (signal distortion, delay, etc.), when one antenna receives a degraded signal, the other may not be similarly affected. 3.3. Ground Connection When connecting the module to system ground:

Prevent noise leakage by establishing a very good ground connection to the module through the host connector. Connect to system ground using the ground hole shown in Figure 3-1. Minimize ground noise leakage into the RF. Depending on the host board design, noise could potentially be coupled to the module from the host board. This is mainly an issue for host designs that have signals traveling along the length of the module, or circuitry operating at both ends of the module interconnects. 3.4. Interference and Sensitivity Several interference sources can affect the modules RF performance (RF desense). Common sources include power supply noise and device-generated RF. RF desense can be addressed through a combination of mitigation techniques (Methods to Mitigate Decreased Rx Performance) and radiated sensitivity measurement (Radiated Sensitivity Measurement). Note:

The EM9190 is based on ZIF (Zero Intermediate Frequency) technologies. When performing EMC

(Electromagnetic Compatibility) tests, there are no IF (Intermediate Frequency) components from the module to consider. 3.4.1. Interference from Other Wireless Devices Wireless devices operating inside the host device can cause interference that affects the module. To determine the most suitable locations for antennas on your host device, evaluate each wireless devices radio system, considering the following:

Any harmonics, sub-harmonics, or cross-products of signals generated by wireless devices that fall in the modules Rx range may cause spurious response, resulting in decreased Rx performance. 41113915 Rev 0.6 Mar 03, 2022 11 AirPrime EM9190 Hardware Integration Guide RF Specifications The Tx power and corresponding broadband noise of other wireless devices may overload or increase the noise floor of the modules receiver, resulting in Rx desense. The severity of this interference depends on the closeness of the other antennas to the modules antenna. To determine suitable locations for each wireless devices antenna, thoroughly evaluate your host devices design. 3.4.2. Host-generated RF Interference All electronic computing devices generate RF interference that can negatively affect the receive sensitivity of the module. Proximity of host electronics to the antenna in wireless devices can contribute to decreased Rx performance. Components that are most likely to cause this include:

Microprocessor and memory Display panel and display drivers Switching-mode power supplies 3.4.3. Device-generated RF Interference The module can cause interference with other devices. Wireless devices such as AirPrime embedded modules transmit in bursts (pulse transients) for set durations (RF burst frequencies). Hearing aids and speakers convert these burst frequencies into audible frequencies, resulting in audible noise. 3.4.4. Methods to Mitigate Decreased Rx Performance It is important to investigate sources of localized interference early in the design cycle. To reduce the effect of device-generated RF on Rx performance:

Put the antenna as far as possible from sources of interference. The drawback is that the module may be less convenient to use. Shield the host device. The module itself is well shielded to avoid external interference. However, the antenna cannot be shielded for obvious reasons. In most instances, it is necessary to employ shielding on the components of the host device (such as the main processor and parallel bus) that have the highest RF emissions. Filter out unwanted high-order harmonic energy by using discrete filtering on low frequency lines. Form shielding layers around high-speed clock traces by using multi-layer PCBs. Route antenna cables away from noise sources. 3.4.5. Radiated Spurious Emissions (RSE) When designing an antenna for use with AirPrime embedded modules, the host device with an AirPrime embedded module must satisfy any applicable standards/local regulatory bodies for radiated spurious emission (RSE) for receive-only mode and for transmit mode (transmitter is operating). Note that antenna impedance affects radiated emissions, which must be compared against the conducted 50 emissions baseline. (AirPrime embedded modules meet the 50 conducted emissions requirement.) 3.5. Radiated Sensitivity Measurement A wireless host device contains many noise sources that contribute to a reduction in Rx performance. 41113915 Rev 0.6 Mar 03, 2022 12 AirPrime EM9190 Hardware Integration Guide RF Specifications To determine the extent of any receiver performance desensitization due to self-generated noise in the host device, over-the-air (OTA) or radiated testing is required. This testing can be performed by Sierra Wireless or you can use your own OTA test chamber for in-house testing. 3.5.1. Sierra Wireless Sensitivity Testing and Desensitization Investigation Although AirPrime embedded modules are designed to meet network operator requirements for receiver performance, they are still susceptible to various performance inhibitors. As part of the Engineering Services package, Sierra Wireless offers modem OTA sensitivity testing and desensitization (desense) investigation. Note:

Sierra Wireless has the capability to measure TIS (Total Isotropic Sensitivity) and TRP (Total Radiated Power) according to CTIA's published test procedure. 3.5.2. Sensitivity vs. Frequency Sensitivity definitions for supported RATs:

UMTS bands sensitivity is defined as the input power level in dBm that produces a BER (Bit Error Rate) of 0.1%. Sensitivity should be measured at all UMTS frequencies across each band. LTE bands sensitivity is defined as the RF level at which throughput is 95% of maximum. 5G NR Sub-6G bands sensitivity is defined as RF level at which throughput is 95% of maximum. 3.6. Supported Frequencies The EM9190 supports data operation on 5G NR, 4G LTE and 3G networks over the bands described in Table 3-2. Table 3-2 RF Band Support Technology 5G LTE 3G GNSS1 mmWave1 Sub-6G LTE Bands n257, n258, n260, n261 n1, n2, n3, n5, n7, n12, n25, n28, n41, n66, n71, n77, n78, n79 B1, B2, B3, B4, B5, B7, B8, B12, B13, B14, B17, B18, B19, B20, B25, B26, B28, B29, B302, B32, B34, B38, B39, B40, B41, B42, B463, B48, B66, B71 HSPA+/WCDMA Bands 1, 2, 3, 4, 5, 6, 8, 9, 19 L1 L5 GPS/QZSS L1, GLONASS G1, Galileo E1, BeiDou B1i GPS L5, GAL E5a, QZSS L5, BDS B2a 1. EM9190 hardware include IF and BB part for mmWave support, it has to work with Qualcomm QTM525 or QTM527 chipset to implement mmWave. QTM527 and QTM527 array with dedicate power management, RF power amplifiers and frequency converters integrated. 2. Devices can choose to operate B30 as Tx/Rx or Rx only. 3. LTE-LAA See following tables for supported bands frequency and bandwidth:

41113915 Rev 0.6 Mar 03, 2022 13 AirPrime EM9190 Hardware Integration Guide RF Specifications Table 3-3 Supported Frequency Bands, by RAT (5G/LTE/3G) Band#

5G

(n<band#>) LTE

(B<band#>) 3G

(Band<band#>) Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes 1 2 3 4 5 6 7 8 9 12 13 14 17 18 19 20 25 26 28 29 30 32 34 38 39 40 41 421 46 481 66 71 77 78 79 257 258 260 261 Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Frequency (Tx) Frequency (Rx) 19201980 MHz 21102170 MHz 18501910 MHz 19301990 MHz 17101785 MHz 18051880 MHz 17101755 MHz 21102155 MHz 824849 MHz 869894 MHz 830840 MHz 875885 MHz 25002570 MHz 26202690 MHz 880915 MHz 925960 MHz 1749.91784.9 MHz 1844.91879.9 MHz 699716 MHz 729746 MHz 777787 MHz 788798 MHz 704716 MHz 815830 MHz 830845 MHz 832862 MHz 746756 MHz 758768 MHz 734746 MHz 860875 MHz 875890 MHz 791821 MHz 18501915 MHz 19301995 MHz 814849 MHz 703748 MHz N/A 23052315 MHz Note: B30 Tx is disabled. 859894 MHz 758803 MHz 717728 MHz 23502360 MHz N/A 14521496 MHz 20102025 MHz (TDD) 25702620 MHz (TDD) 18801920 MHz (TDD) 23002400 MHz (TDD) 24962690 MHz (TDD) 34003600 MHz (TDD) N/A 51505925 MHz (TDD) 35503700 MHz (TDD) 17101780 MHz 21102200 MHz 663698 MHz 617652 MHz 33004200 MHz (TDD) 33003800 MHz (TDD) 44005000 MHz (TDD) 2650029500 MHz (TDD) 2425027500 MHz (TDD) 3700040000 MHz (TDD) 2750028350 MHz (TDD) 1. B42/B48 disabled as of publication date, support pending regulatory approval. 41113915 Rev 0.6 Mar 03, 2022 14 AirPrime EM9190 Hardware Integration Guide RF Specifications Table 3-4 LTE Bandwidth Support1 Band 1.4 MHz 3 MHz 5 MHz 10 MHz 15 MHz 20 MHz B1 B2 B3 B4 B5 B7 B8 B12 B13 B14 B17 B18 B19 B20 B25 B26 B28 B29 B30 B32 B34 B38 B39 B40 B41 B424 B46 B484 B66 B71 Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes2 Yes2 Yes2 Yes2 Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes2 Yes Yes2 Yes2 Yes2 Yes2 Yes2 Yes2 Yes2 Yes2 Yes Yes2 Yes2 Yes Yes2 Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes2 Yes Yes2 Yes2 Yes Yes3 Yes2 Yes2 Yes2 Yes2 Yes2 Yes2 Yes Yes Yes3 Yes3 Yes Yes Yes Yes Yes Yes2 Yes Yes2 Yes2 Yes Yes2,3 Yes2 Yes2 Yes2,3 Yes Yes3 Yes3 Yes Yes Yes Yes Yes Yes Yes2 1. Table contents are derived from 3GPP TS 36.521-1 v15.5.0, table 5.4.2.1-1. 2. Bandwidth for which a relaxation of the specified UE receiver sensitivity requirement (Clause 7.3 of 3GPP TS 36.521-1 v15.5.0) is allowed. 3. Bandwidth for which uplink transmission bandwidth can be restricted by the network for some channel assignments in FDD/TDD co-existence scenarios in order to meet unwanted emissions requirements (Clause 6.6.3.2 of 3GPP TS 36.521-

1 v15.5.0). 4. B42/B48 disabled as of publication date, support pending regulatory approval. Table 3-5 NR Bandwidth Support1,2,3 Band 5 MHz 10 MHz n1 n2 n3 Yes Yes Yes Yes Yes Yes 15 MHz Yes Yes Yes 20 MHz Yes Yes Yes 25 MHz 30 MHz 40 MHz 50 MHz 60 MHz 80 MHz 90 MHz 100 MHz 41113915 Rev 0.6 Mar 03, 2022 15 AirPrime EM9190 Hardware Integration Guide RF Specifications 5 MHz Yes Yes Yes Yes Yes 10 MHz Yes Yes Yes Yes Yes 15 MHz Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes 20 MHz Yes Yes Yes Yes Yes Yes Yes Yes Band n5 n7 n12 n25 n28 n41 n66 n71 n77 n78 n79 25 MHz 30 MHz 40 MHz 50 MHz 60 MHz 80 MHz 90 MHz 100 MHz Yes Yes Yes Yes Yes4 Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes4 Yes4 Yes Yes Yes Yes Yes Yes 1. Table contents are derived from 3GPP TS 38.521-1 v15.3.0, table 5.3.5-1. 2. For FR1 Sub-6G bands, NR TDD Bands (n41/77/78/79), only SCS 30KHz is supported, and for other FDD bands, only SCS 15KHz is supported. 3. For FR2 mmWave bands, only 50MHz and 100MHz bandwidth is supported. 4. This UE channel bandwidth is optional in Release 15. 3.7. Antenna Specification This appendix describes recommended electrical performance criteria for Sub-6G, GNSS, and mmWave antennas used with AirPrime embedded modules. The performance specifications described in this section are valid while antennas are mounted in the host device with antenna feed cables routed in their final application configuration. Note:

Antennas should be designed before the industrial design is finished to make sure that the best antennas can be developed. 3.7.1. Recommended WWAN Antenna Specifications Table 3-6 Antenna Requirements1 Parameter Requirements Comments Antenna System

(NR/LTE) External multi-band 4x4 MIMO antenna system (Ant1/ Ant2/Ant3/Ant4)2

(3G) External multi-band antenna system with diversity (Ant1/Ant2) If Ant2 or Ant3 includes GNSS, then it must also satisfy requirements in Table 3-

7. Operating Bands Ant1 All supporting Tx and Rx frequency bands. Operating Bands Ant2/3/4 VSWR of Ant1 and Ant2 All supporting Rx frequency bands, plus GNSS frequency bands if Ant2 is used in shared Diversity/MIMO/GNSS mode.

< 2:1 (recommended)

< 3:1 (worst case) On all bands including band edges 41113915 Rev 0.6 Mar 03, 2022 16 AirPrime EM9190 Hardware Integration Guide RF Specifications Parameter Requirements Comments Total Radiated Efficiency

> 50% on all bands Radiation Patterns Envelope Correlation Coefficient between Ant Mean Effective Gain of Ant1 and Ant2

(MEG1, MEG2) Ant1 and Ant2 Mean Effective Gain Imbalance

| MEG1 / MEG2 |

Maximum Antenna Gain Isolation Nominally Omni-directional radiation pattern in azimuth plane.

< 0.5 on Rx bands below 960 MHz

< 0.2 on Rx bands above 1.4 GHz

-3 dBi

< 2 dB for MIMO operation

< 6 dB for diversity operation Must not exceed antenna gains due to RF exposure and ERP/ EIRP limits, as listed in the modules FCC grant.

>10dB for all antennas at all bands frequency range.

>20dB for Ant1 and Ant4 at B41 frequency range. Power Handling

>1W Measured at the RF connector. Includes mismatch losses, losses in the matching circuit, and antenna losses, excluding cable loss. Sierra Wireless recommends using antenna efficiency as the primary parameter for evaluating the antenna system. Peak gain is not a good indication of antenna performance when integrated with a host device (the antenna does not provide omni-directional gain patterns). Peak gain can be affected by antenna size, location, design type, etc. the antenna gain patterns remain fixed unless one or more of these parameters change. See Important Compliance Information for the United States and Canada. If antennas can be moved, test all positions for both antennas. Make sure all other wireless devices

(Bluetooth or WLAN antennas, etc.) are turned OFF to avoid interference. Measure power endurance over 4 hours

(estimated talk time) using a 1 W CW signal set the CW test signal frequency to the middle of each supporting Tx band. Visually inspect device to ensure there is no damage to the antenna structure and matching components. VSWR/TIS/TRP measurements taken before and after this test must show similar results. 1. These worst-case VSWR figures for the transmitter bands may not guarantee RSE levels to be within regulatory limits. The device alone meets all regulatory emissions limits when tested into a cabled (conducted) 50 system. With antenna designs with up to 2.5:1 VSWR or worse, the radiated emissions could exceed limits. The antenna system may need to be tuned in order to meet the RSE limits as the complex match between the module and antenna can cause unwanted levels of emissions. Tuning may include antenna pattern changes, phase/delay adjustment, passive component matching. Examples of the application test limits would be included in FCC Part 22, Part 24 and Part 27, test case 4.2.2 for WCDMA

(ETSI EN 301 908-1), where applicable. 2. Ant1 - Primary, Ant2 - Secondary (Diversity/GNSS L1), Ant3 - MIMO1 Rx path and n41 TRx, Ant4 - MIMO2 Rx path, n41 DRx path and GNSS L5. 41113915 Rev 0.6 Mar 03, 2022 17 AirPrime EM9190 Hardware Integration Guide RF Specifications 3.7.2. Recommended GNSS Antenna Specifications Table 3-7 GNSS Antenna Requirements Parameter Requirements Comments Wide-band GNSS: 15591606 MHz recommended Narrow-band GPS: 1575.42 MHz 2 MHz minimum Narrow-band Galileo: 1575.42 MHz 2 MHz minimum Narrow-band BeiDou: 1561.098 MHz 2 MHz minimum Narrow-band GLONASS: 1601.72 MHz 4.2 MHz minimum Narrow-band QZSS: 1575.42 MHz 2 MHz minimum Omni-directional in azimuth

-45 to +90 in elevation Frequency Range Field of View (FOV) Polarization (Average Gv/Gh)

>0 dB Free Space Average gain (Gv+Gh) over FOV Gain

> -6 dBi (preferably > -3 dBi) Maximum gain and uniform coverage in the high elevation angle and zenith. Gain in azimuth plane is not desired. Average 3D Gain

> -5 dBi Isolation between GNSS and ANTx for WWAN Tx

> 15 dB in all uplink bands and GNSS Rx Bands Typical VSWR

< 2.5:1 Polarization Any other than LHCP (left-hand circular polarized) is acceptable. Note:

GNSS active antenna is forbidden to use. Vertical linear polarization is sufficient. Gv and Gh are measured and averaged over -45 to +90 in elevation, and 180 in azimuth. 41113915 Rev 0.6 Mar 03, 2022 18 4. Regulatory Compliance and 4 Industry Certification This module is designed to meet, and upon commercial release, will meet the requirements of the following regulatory bodies and regulations, where applicable:

Federal Communications Commission (FCC) of the United States The National Communications Commission (NCC) of Taiwan, Republic of China The Certification and Engineering Bureau of Industry Canada (IC) The European Union Radio Equipment Directive 2014/53/EU and RoHS Directive 2011/65/EU Russia Federal Agency of Communication (FAC) China CCC, NAL and SRRC South Korea KCC Upon commercial release, the following industry certifications will have been obtained, where applicable:

GCF PTCRB Additional certifications and details on specific country approvals may be obtained upon customer request contact your Sierra Wireless account representative for details. Additional testing and certification may be required for the end product with an embedded EM9190 module and are the responsibility of the OEM. Sierra Wireless offers professional services-based assistance to OEMs with the testing and certification process, if required. 4.1. Important Notice Because of the nature of wireless communications, transmission and reception of data can never be guaranteed. Data may be delayed, corrupted (i.e., have errors) or be totally lost. Although significant delays or losses of data are rare when wireless devices such as the Sierra Wireless module are used in a normal manner with a well-constructed network, the Sierra Wireless module should not be used in situations where failure to transmit or receive data could result in damage of any kind to the user or any other party, including but not limited to personal injury, death, or loss of property. Sierra Wireless and its affiliates accept no responsibility for damages of any kind resulting from delays or errors in data transmitted or received using the Sierra Wireless module, or for failure of the Sierra Wireless module to transmit or receive such data. 4.2. Safety and Hazards Do not operate your EM9190 module:

In areas where blasting is in progress Where explosive atmospheres may be present including refueling points, fuel depots, and chemical plants Near medical equipment, life support equipment, or any equipment which may be susceptible to any form of radio interference. In such areas, the EM9190 module MUST BE POWERED OFF. Otherwise, the EM9190 module can transmit signals that could interfere with this equipment. 41113915 Rev 0.6 Mar 03, 2022 19 AirPrime EM9190 Hardware Integration Guide Regulatory Compliance and Industry Certification In an aircraft, the EM9190 module MUST BE POWERED OFF. Otherwise, the EM9190 module can transmit signals that could interfere with various onboard systems and may be dangerous to the operation of the aircraft or disrupt the cellular network. Use of a cellular phone in an aircraft is illegal in some jurisdictions. Failure to observe this instruction may lead to suspension or denial of cellular telephone services to the offender or legal action, or both. Some airlines may permit the use of cellular phones while the aircraft is on the ground and the door is open. The EM9190 module may be used normally at this time. 4.3. Important Compliance Information for the United States and Canada The EM9190 module, upon commercial release, will have been granted modular approval for mobile applications. Integrators may use the EM9190 module in their final products without additional FCC/IC

(Industry Canada) certification if they meet the following conditions. Otherwise, additional FCC/IC approvals must be obtained. 1. At least 20 cm separation distance between the antenna and the users body must be maintained at all times. 2. To comply with FCC/IC regulations limiting both maximum RF output power and human exposure to RF radiation, the maximum antenna gain including cable loss in a mobile-only exposure condition must not exceed the limits stipulated in Table 4-1. 3. The EM9190 module may transmit simultaneously with other collocated radio transmitters within a host device, provided the following conditions are met:

Each collocated radio transmitter has been certified by FCC/IC for mobile application. At least 20 cm separation distance between the antennas of the collocated transmitters and the users body must be maintained at all times. The radiated power of a collocated transmitter must not exceed the EIRP limit stipulated in Table 4-1. Table 4-1 Antenna Gain and Collocated Radio Transmitter Specifications Device Operating Mode Tx Freq Range (MHz) Max Time-

Avg Cond. Power

(dBm) Antenna Gain Limit (dBi) Standalone Collocated EM9190 WCDMA Band 2 1850 1910 24.5 WCDMA Band 4 1710 1755 24.5 WCDMA Band 5 824 849 24.5 LTE B2 1850 1910 LTE B4 1710 1755 LTE B5 824 849 24 24 24 LTE B7 2500 2570 24.8 LTE B12 699 716 24 8.5 5.5 6 8.5 5.5 6 8 6 8 5.5 5.5 8 5.5 6 8 5.5 41113915 Rev 0.6 Mar 03, 2022 20 AirPrime EM9190 Hardware Integration Guide Regulatory Compliance and Industry Certification Device Operating Mode Tx Freq Range (MHz) Max Time-

Avg Cond. Power

(dBm) Antenna Gain Limit (dBi) Standalone Collocated LTE B13 777 787 LTE B14 788 798 LTE B17 704 716 LTE B25 1850 1915 LTE B26 814 849 LTE B30 2305 2315 24 24 24 24 24 24 LTE B41 2496 2690 24.8 LTE B41-HPUE 2496 2690 26 LTE B42 3450 3550 24.8 6 6 6 8.5 6 0 7 7 5 5.5 6 5.5 8 6 0 7 7 5 LTE B48 3550 3700 24.8

-1.8

-1.8 LTE B66 1710 1780 LTE B71 663 698 24 24 6 6 5G NR n2 1850 1910 24.5 8.5 5G NR n5 824 849 24.5 5G NR n7 2500 2570 24.5 5G NR n12 699 716 24.5 5G NR n25 1850 1915 24.5 5G NR n41 2496 2690 24.5 5G NR n66 1710 1780 24.5 5G NR n71 663 698 24.5 3450 3550 6 8 6 8.5 7 5.5 5.5 6 5.5 8 5.5 8 5 8 7 5.5 5 5G NR n77/n78 24.5 5.5 5.5 3700 3980 WLAN 2.4 GHz 2400 2500 Collocated Transmitters WLAN 5 GHz 5150 5850 Bluetooth 2400 2500 20 20 17

5 8 5 Note:

The FCC and IC have a strict EIRP limit in Band 30 for mobile and portable stations in order to protect adjacent satellite radio, aeronautical mobile telemetry, and deep space network operations. Mobile and portable stations must not have antenna gain exceeding 0 dBi in Band 30. Additionally, both the FCC and IC prohibit the use of external vehicle-mounted antennas for mobile and portable stations in this band. Fixed stations may use antennas with higher gain in Band 30 due to relaxed EIRP limits. EM9190 41113915 Rev 0.6 Mar 03, 2022 21 AirPrime EM9190 Hardware Integration Guide Regulatory Compliance and Industry Certification modules used as fixed subscriber stations in Canada or fixed customer premises equipment (CPE) stations in the United States may have an antenna gain up to 9 dBi in Band 30, however, the use of outdoor antennas or outdoor station installations are prohibited except if professionally installed in locations that are at least 20 meters from roadways or in locations where it can be shown that the ground power level of -44 dBm per 5 MHz in the bands 23052315 MHz and 23502360 MHz or

-55 dBm per 5 MHz in the bands 23152320 MHz and 23452350 MHz will not be exceeded at the nearest roadway. For the purposes of this notice, a roadway includes a highway, street, avenue, parkway, driveway, square, place, bridge, viaduct or trestle, any part of which is intended for use by the general public for the passage of vehicles. Mobile carriers often have limits on total radiated power (TRP), which requires an efficient antenna. The end product with an embedded module must output sufficient power to meet the TRP requirement but not too much to exceed FCC/IC's EIRP limit. If you need assistance in meeting this requirement, please contact Sierra Wireless. Airborne operations in LTE Band 48 are prohibited. 4. A label must be affixed to the outside of the end product into which the EM9190 module is incorporated, with a statement similar to the following:

This device contains FCC ID: N7NEM91, IC: 2417C-EM91. 5. A user manual with the end product must clearly indicate the operating requirements and conditions that must be observed to ensure compliance with current FCC/IC RF exposure guidelines. The end product with an embedded EM9190 module may also need to pass the FCC Part 15 unintentional emission testing requirements and be properly authorized per FCC Part 15. Note:

If this module is intended for use in a portable device, you are responsible for separate approval to satisfy the SAR requirements of FCC Part 2.1093 and IC RSS-102. 41113915 Rev 0.6 Mar 03, 2022 22 5. Abbreviations Table 5-1 Abbreviations and Definitions Abbreviation or Term Definition 3GPP 3rd Generation Partnership Project 5 BeiDou BeiDou Navigation Satellite System A Chinese system that uses a series of satellites in geostationary and middle earth orbits to provide navigational data. BER Bit Error Rate A measure of receive sensitivity dB dBm DRX EIRP EMC EMI FCC FDD Galileo GCF Decibel = 10 x log10 (P1/P2) P1 is calculated power; P2 is reference power Decibel = 20 x log10 (V1/V2) V1 is calculated voltage, V2 is reference voltage A logarithmic (base 10) measure of relative power (dB for decibels); relative to milliwatts

(m). A dBm value will be 30 units (1000 times) larger (less negative) than a dBW value, because of the difference in scale (milliwatts vs. watts). Discontinuous Reception Effective (or Equivalent) Isotropic Radiated Power Electromagnetic Compatibility Electromagnetic Interference Federal Communications Commission The U.S. federal agency that is responsible for interstate and foreign communications. The FCC regulates commercial and private radio spectrum management, sets rates for communications services, determines standards for equipment, and controls broadcast licensing. Consult http://www.fcc.gov. Frequency Division Duplexing A European system that uses a series of satellites in middle earth orbit to provide navigational data. Global Certification Forum GLONASS Global Navigation Satellite System A Russian system that uses a series of 24 satellites in middle circular orbit to provide navigational data. GNSS Global Navigation Satellite Systems (GPS, GLONASS, BeiDou, and Galileo) GPS Host HSPA+

Hz IC IF LTE MHz MIMO OEM Global Positioning System An American system that uses a series of 24 satellites in middle circular orbit to provide navigational data. The device into which an embedded module is integrated Enhanced HSPA, as defined in 3GPP Release 7 and beyond Hertz = 1 cycle/second Industry Canada Intermediate Frequency Long Term Evolution a high-performance air interface for cellular mobile communication systems. Megahertz = 10e6 Hz Multiple Input Multiple Output wireless antenna technology that uses multiple antennas at both transmitter and receiver side. This improves performance. Original Equipment Manufacturer a company that manufactures a product and sells it to a reseller. 41113915 Rev 0.6 Mar 03, 2022 23 AirPrime EM9190 Hardware Integration Guide Abbreviations Abbreviation or Term OTA PCB PST Definition Over the air (or radiated through the antenna) Printed Circuit Board Product Support Tools PTCRB PCS Type Certification Review Board QZSS RAT RF RSE SAR Sensitivity

(Audio) Quasi-Zenith Satellite System Japanese system for satellite-based augmentation of GPS. Radio Access Technology Radio Frequency Radiated Spurious Emissions Specific Absorption Rate Measure of lowest power signal that the receiver can measure. Sensitivity (RF) Measure of lowest power signal at the receiver input that can provide a prescribed BER/BLER/ SNR value at the receiver output. SIM SKU SNR TDD TIS TRP UMTS VCC Subscriber Identity Module. Also referred to as USIM or UICC. Stock Keeping Unit identifies an inventory item: a unique code, consisting of numbers or letters and numbers, assigned to a product by a retailer for purposes of identification and inventory control. Signal-to-Noise Ratio Time Division Duplexing Total Isotropic Sensitivity Total Radiated Power Universal Mobile Telecommunications System Supply voltage WCDMA Wideband Code Division Multiple Access (also referred to as UMTS) WLAN ZIF Wireless Local Area Network Zero Intermediate Frequency 41113915 Rev 0.6 Mar 03, 2022 24

F110 Series USER MANUAL Rugged Mobile Computing Solutions July 2021 TRADEMARKS The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. Thunderbolt is a trademark of Intel Corporation or its subsidiaries. All other brand and product names are trademarks or registered trademarks of their respective companies. NOTE The information in this manual is subject to change without notice. For the latest version of the manual, please visit the Getac website at www.getac.com. Table of Contents Chapter 1 Getting Started .......................................................................... 1 Getting the Tablet PC Running ................................................... 2 Unpacking ............................................................................... 2 Installing the Battery Packs ..................................................... 3 Installing the Micro-SIM Card (Optional) ................................. 3 Connecting to AC Power ......................................................... 4 Using the Tether...................................................................... 5 Turning On and Off the Tablet PC .......................................... 7 Taking a Look at the Tablet PC ................................................... 8 Front Components .................................................................. 8 Rear Components ................................................................. 10 Right-Side Components ........................................................ 11 Left-Side Components .......................................................... 12 Top Components................................................................... 13 Bottom Components ............................................................. 14 Chapter 2 Operating Your Tablet PC....................................................... 15 Navigating on the Screen .......................................................... 16 Using the Touchscreen ......................................................... 16 Using the Dual Mode Display (Optional) ............................... 19 Using Network and Wireless Connections ................................ 20 Using the LAN (Optional) ...................................................... 20 Using the WLAN.................................................................... 20 Using the Bluetooth Feature ................................................. 21 Using the WWAN Feature (Optional) .................................... 22 Using the Fingerprint Scanner (Optional).................................. 24 Using the Barcode Scanner (Optional) ..................................... 25 Notes ..................................................................................... 26 Chapter 3 Managing Power ...................................................................... 27 AC Adapter ................................................................................ 28 Battery Pack .............................................................................. 29 Charging the Battery Pack .................................................... 29 Initializing the Battery Pack ................................................... 30 i Chapter 4 Checking the Battery Level ................................................... 30 Battery Low Signals and Actions .......................................... 31 Replacing the Battery Pack ................................................... 31 Power-Saving Tips .................................................................... 34 Expanding Your Tablet PC ..................................................... 35 Connecting Peripheral Devices ................................................. 36 Connecting a USB Device .................................................... 36 Connecting a Thunderbolt Device ..................................... 36 Connecting an Audio Device ................................................. 37 Connecting a Display Monitor ............................................... 37 Connecting a Serial Device (Optional) .................................. 37 Using Various Card Readers .................................................... 39 Using Smart Cards (Optional) ............................................... 39 Using the RFID Reader (Optional) ........................................ 40 Changing or Replacing .............................................................. 41 Replacing the SSD Module ................................................... 41 Chapter 5 Using BIOS Setup .................................................................... 42 When and How to Use .............................................................. 43 Menu Descriptions ..................................................................... 44 Information Menu .................................................................. 44 Main Menu ............................................................................ 44 Advanced Menu .................................................................... 44 Security Menu ....................................................................... 46 Boot Menu ............................................................................. 47 Exit Menu .............................................................................. 47 Chapter 6 Using Getac Software ............................................................. 49 OSD Control Panel .................................................................... 50 G-Manager ................................................................................ 51 G-Camera (Optional) ................................................................. 52 Chapter 7 Care and Maintenance ............................................................ 53 Protecting the Tablet PC ........................................................... 54 Using an Anti-Virus Strategy ................................................. 54 Using the Cable Lock ............................................................ 54 Taking Care of the Tablet PC .................................................... 55 Location Guidelines .............................................................. 55 General Guidelines ............................................................... 55 Cleaning Guidelines .............................................................. 56 Battery Pack Guidelines ........................................................ 56 Touchscreen Guidelines ....................................................... 57 When Traveling ......................................................................... 59 ii Chapter 8 Troubleshooting ...................................................................... 60 Preliminary Checklist ................................................................. 61 Solving Common Problems ....................................................... 62 Battery Problems................................................................... 62 Bluetooth Wireless Transmission Problems ......................... 62 Display Problems .................................................................. 63 Hardware Device Problems .................................................. 63 Power Management Problems .............................................. 64 Software Problems ................................................................ 64 Sound Problems.................................................................... 64 Startup Problems .................................................................. 65 WLAN Problems.................................................................... 65 Other Problems ..................................................................... 67 Resetting the Tablet PC ............................................................ 68 System Recovery ...................................................................... 69 Using Windows RE ............................................................... 69 Using Recovery Partition ...................................................... 70 Using the Driver Disc (Optional) ................................................ 71 Appendix A Specifications .......................................................................... 72 Appendix B Regulatory Information ........................................................... 74 On the Use of the System ......................................................... 75 Class B Regulations .............................................................. 75 ANSI Warning ....................................................................... 76 Safety Notices ....................................................................... 77 On the Use of the RF Device .................................................... 81 USA and Canada Safety Requirements and Notices ........... 81 Europe Marking and Compliance Notices ............................ 83 User Notification of Take-back Service ..................................... 86 ENERGY STAR ......................................................................... 87 Battery Recycling ...................................................................... 89 California Proposition 65 ........................................................... 90 About Battery and External Enclosure Replacement ................ 91 Battery ................................................................................... 91 External Enclosure ................................................................ 91 iii Chapter 1 Getting Started This chapter first tells you step by step how to get the Tablet PC up and running. Then, you will find a section briefly introducing the external components of the Tablet PC. 1 Getting the Tablet PC Running Unpacking After unpacking the shipping carton, you should find these standard items:

F110 Tablet PC AC adapter AC power cord Stylus Battery pack x 2 Tether Document(s) Driver disc (optional) Inspect all the items. If any item is damage or missing, notify your dealer immediately. NOTE: Specific models do not have the AC adapter and power cord as standard items. To purchase the AC adapter kit for your model, contact a Getac authorized distributor.

(Check https://www.getac.com/en/contact/ for contact information.) 2 Installing the Battery Packs Your Tablet PC has two battery compartments for two battery packs; each is installed in the same way. 1. With the battery pack correctly oriented, attach its connector side to the battery compartment at an angle () and then press down the other side (). NOTE: If you have the high-capacity battery model, the battery pack looks different from the one shown here. The removal/installation method is the same. 2. Slide the battery latch toward the locked position (

). CAUTION: Make sure the battery latch is correctly locked, not revealing the underneath red part. Correct Incorrect (revealing red part) Installing the Micro-SIM Card (Optional) 1. Locate the micro-SIM card slot. Slide the protective cover to the unlocked position and open the cover. 3 2. Remove one screw to detach the small metal plate that covers the micro-SIM card slot. 3. Noting the orientation, insert the micro-SIM card all the way into the slot. NOTE: To remove the micro-SIM card, just push in the card to release it and then pull it out. Connecting to AC Power CAUTION: Use only the AC adapter included with your Tablet PC. Using other AC adapters may damage the Tablet PC. NOTE:

4 The battery pack is shipped to you in power saving mode that protects it from charging/discharging. It will get out of the mode to be ready for use when you install the battery pack and connect AC power to the Tablet PC for the very first time. When the AC adapter is connected, it also charges the battery pack. For information on using battery power, see Chapter 3. You must use AC power when starting up the Tablet PC for the very first time. 1. Plug the DC cord of the AC adapter to the power connector of the Tablet PC

(). 2. Plug the female end of the AC power cord to the AC adapter and the male end to an electrical outlet (). NOTE: The power cord type varies with countries. The look of your power cord and electrical outlet might not match the one shown in this document. 3. Power is being supplied from the electrical outlet to the AC adapter and onto your Tablet PC. Now, you are ready to turn on the Tablet PC. Using the Tether A tether is provided for attaching the stylus to your Tablet PC. 1. Thread one of the tethers loops through the hole of the stylus (). Then, insert the other loop through the first loop () and pull the tether tight. 5 2. Insert the other loop to the tether hole on the Tablet PC (). Then, insert the stylus through the loop () and pull it tight. 3. When storing the stylus in the holder, note the orientation of the stylus. There is a protruding part at the end of the stylus. This part should not point toward the holder. To take the stylus out of the holder, you can either pull the tether or, as shown below, insert your finger to the space at the end of the stylus and pry it up. 6 Turning On Turning Off To... Power off

(Shutdown) Sleep Hibernate Turning On and Off the Tablet PC Press the power button (

). The Windows operating system should start. NOTE: Tapping the screen during startup may invoke a pre-boot menu (unless the default settings have been changed). If the menu appears, simply select Continue. When you finish a working session, you can stop the system by turning off the power or leaving it in Sleep or Hibernation mode:

Tap Do this... Power Shut down. Press the power button.*

-or-

Tap Power Sleep. By default, this option is not shown in the Start menu. If you want to use the feature, set up accordingly in Windows settings.

* Sleep is the default setting of the power button. You may change what the power button does in Windows settings. 7 Taking a Look at the Tablet PC NOTE: Depending on the model you purchased, the appearance of your Tablet PC may not be exactly the same as those shown in this manual. CAUTION: You need to open the protective covers to access the connectors. When not using a connector, make sure to close the cover completely for water- and dust-proof integrity. (Engage the locking mechanism if existing.) Front Components Description Ref Component Camera cover

(optional) Microphone IR sensor

(optional) Covers the camera lens. Slide the cover to open or close it. The cover provides privacy protection. Receives sound and voice to record voice. Detects the infrared energy of objects to form an image. The sensor flashes red light when in use. 8 Component Description The near infrared (IR) imaging capability allows you to use Windows Hello face authentication. Allows you to use the camera function. When the camera lens is in use, the indicator beside it lights up. Senses the ambient light for automatic adjustments of the display backlight. Turns the power on or off. (The default off state is Sleep mode.) Trigger Camera Serves as the trigger button for the barcode scanner if your model has the option. Starts the G-Camera application and serves as the shutter release button. This is the default function for models without the barcode scanner. When pressed longer:

Serves as the Ctrl+Alt+Del keyboard keys. Increases the sound volume. Decreases the sound volume. Displays and receives information for the Tablet PC. Sends out sound and voice from your Tablet PC. P2 button Opens or closes the OSD Control Panel. Ref Camera lens

(optional) Light sensor Power button P1 button Plus button Minus button Touchscreen Speaker Indicators Power Lights blue when the power is on. Blinks blue when the system is in Sleep mode. Battery Lights amber when the battery is being charged. Lights green when battery charging is completed. Blinks green to indicate the batterys built-in high temperature protection mechanism is activated. CAUTION: Do not remove the battery during this period. Blinks red (once per second) when the batterys capacity is below 10%. 9 Ref Component Description Blinks red rapidly (once per 0.5 second) when there is a thermal protection problem. Ask for repair service in case this happens. Blinks amber when the battery charging is in an abnormal state. Replace the battery in case this happens. Airplane mode Lights blue when the RF (Radio Frequency) radio of any RF feature (WLAN/Bluetooth/WWAN) is on. If Airplane mode is switched on, the light turns off. NOTE:

The hardware buttons (except the power button) can be re-defined using G-Manager. Some of the hardware buttons provide keyboard key functions on POST/BIOS Setup/Non-ACPI occasions. (See Button Functions on Special Occasions in Appendix A for information.) Rear Components Component Ref Stylus Description Serves as the input device by tapping on the touchscreen to make selections and enter information. 10 Tether hole Battery pack Camera indicator

(optional) Flash (optional) Camera lens

(optional) RJ45 connector

(optional) SSD module Smart card reader

(optional) Stylus can be tethered to this hole. Supplies power to your Tablet PC when external power is not connected. NOTE: If you have the high-capacity battery model, the battery pack looks different from the one shown here. Lights up when the camera lens beside it is in use. Provides extra light when taking pictures. Allows you to use the camera function. Connects the LAN cable. Contains the solid-state drive, which is the mass storage device of your Tablet PC. CAUTION: This device is not hot-swappable. Do not remove it without turning off the system first. Accepts a smart card for additional security feature. Right-Side Components Description Component Ref Power connector Connects the AC adapter. Select models have one of the below components. a Fingerprint Serves as the fingerprint verification, preventing 11 scanner unauthorized access to your Tablet PC. b RFID reader Reads data from RFID tags. Left-Side Components For covers with an arrowhead icon, push the cover toward one side to unlock and the other side to lock. The arrowhead points to the side for unlocking. Component Ref USB-C Thunderbolt 4 port Description Connects to devices that support Thunderbolt or USB-C connection. Micro-SIM card slot (optional) Accepts a micro-SIM card for models having the WWAN module. NOTE: The slot still exists but cannot be used for models without the WWAN module. USB 3.2 Gen 2 port Connects a USB device. Combo audio connector Connects a set of headphones or external speakers with amplifier. Supports a headset microphone with 4-pole TRRS 3.5mm jack. Kensington lock Locks the Tablet PC to a stationary object for security. 12 Top Components 13 Component Ref a None Description Or can be one of the below components depending on your model:

b RS-232 serial port Connects a serial device. c USB 2.0 port Connects a USB device. d Barcode scanner Scans and reads barcodes. lens Bottom Components Component Ref Antenna pass-

through (optional) Connects to the docking station for using external GPS /WWAN/WLAN antenna. Description GPS WLAN WWAN Docking connector Connects to the docking station (available as an option). 14 Chapter 2 Operating Your Tablet PC This chapter provides information about the use of the Tablet PC. If you are new to computers, reading this chapter will help you learn the operating basics. If you are already a computer user, you may choose to read only the parts containing information unique to your Tablet PC. CAUTION:

Do not expose your skin to the product when operating it in a very hot or cold environment. The product can get uncomfortably warm when you use it in high temperatures. As a safety precaution in such a circumstance, do not place the product on your lap or touch it with your bare hands for extended periods of time. Prolonged body contact can cause discomfort and potentially a burn. When the product is placed flat on a table top for work, the back surface can get hot after long working hours. Take precautions if you need to carry the product around while it is hot to the touch. Depending on your model, a carrying handle or strap may be available as an option. You can use the handle or strap to carry the product. 15 Navigating on the Screen The screen of your Tablet PC is touch-sensitive. You can control the location of the cursor/pointer on the screen using the included stylus or your finger to communicate with the Tablet PC. CAUTION: Do not use a sharp object such as a ballpoint pen or pencil on the touchscreen. Doing so may damage the touchscreen surface. Use the included stylus or your finger. NOTE: An optical film has been attached to the screen before shipment. The film is a consumable, which will be worn out by possible scratches. You can purchase a new one when replacement is required. Using the Touchscreen Your Tablet PC has a capacitive touchscreen. This type of touchscreen responds to objects that have conductive properties, such as fingertips and a capacitive-tipped stylus. You can change the touchscreen sensitivity settings to suit your scenario. Double-tap the Touch Screen Mode shortcut on Windows desktop to open the settings menu and select one of the options (as shown below). Select this if you prefer using fingertips. Also, select this when raindrops are falling on the screen and should be rejected as input. Select this if you are using the stylus. (You must use the one supplied with your model.) Select this if you are wearing gloves (referring to warm gloves or work gloves, not referring to touchscreen-capable gloves). NOTE:

In high temperatures (above 60 oC / 140 F), set the mode to Touch instead of Glove or Pen mode. If liquid is spilled on the touchscreen causing a wet area, the area will stop responding to any inputs. For the area to function again, you must dry it. 16 The following table shows how you use the touchscreen to obtain equivalent mouse functions. Term/Action Tap: Touch the screen once. Double-tap: Touch the screen twice rapidly. Equivalent Mouse Function Click/Point Double-click Tap and hold: Tap and hold until a popup menu appears. Right-click Drag: Hold the stylus (or finger) on the screen and drag across the screen until reaching your destination. Drag Using Multi-touch Gestures You can interact with your Tablet PC by placing two fingers on the screen. The movement of the fingers across the screen creates gestures, which send commands to the Tablet PC. Here are the multi-touch gestures that you can use:

Actions

( = finger down; = finger up) Descriptions Use panning to see another part of a page that has scroll bars. Use zooming to make an item (a photo for example) on the screen larger or smaller. The gesture works in applications that support mouse wheel zooming. Gestures Pan

(Scroll) Zoom

(Pinch) or Drag 1 or 2 fingers up or down. Move two fingers apart/toward each other. 17 Gestures Rotate Press and Tap Two-

finger Tap Flicks Descriptions Use rotating to move a picture or other item on the screen in a circular direction (clockwise or counter-

clockwise). The gesture works in applications that support the specific gesture. Use press and tap to access the shortcut menu. The function is defined by applications that support the specific gesture. Flick left or right to navigate back and forward in a browser and other applications. The gesture works in most applications that support back and forward. Actions

( = finger down; = finger up) or Move two fingers in opposing directions.

-or-

Use one finger to pivot around another. Press on target and tap using a second finger. Tap two fingers at the same time

(where the target is in the midpoint between the fingers). Make quick drag gestures in the desired direction. 18 Using the Dual Mode Display (Optional) Dual mode display (if your model has the feature) incorporates both touchscreen and digitizer functions. The display is set to Touchscreen mode by default. Touchscreen mode provides all the functionalities that an ordinary touchscreen has. When the Tablet PC receives signals from the digitizer pen, the display automatically switches to Digitizer mode. You can move the cursor by bringing the digitizer pen close to the screen, without actually touching the screens surface. The digitizer pen has a shortcut button that functions as the right-click of a mouse. Right-click 19 Using Network and Wireless Connections Using the LAN (Optional) To connect the network cable to the LAN module (if your model has the feature), connect one end of the LAN cable to the RJ45 connector on the Tablet PC and the other end to the network hub. The WLAN (Wireless Local Area Network) module supports IEEE 802.11ax. Using the WLAN Turning On/Off the WLAN Radio To turn on the WLAN radio:

Tap position. To turn off the WLAN radio:

Settings Network & Internet Wi-Fi. Slide the Wi-Fi switch to the On You can turn off the WLAN radio the same way you turn it on. 20 If you want to quickly turn off all wireless radio, simply switch on Airplane mode. Settings Network & Internet Airplane mode. Slide the Airplane mode Tap switch to the On position. Connecting to a WLAN Network 1. Make sure that the WLAN function is enabled (as described above). 2. Tap the network icon in the lower right of the task bar. 3. In the list of available wireless networks, tap a network, and then tap Connect. 4. Some networks require a network security key or passphrase. To connect to one of those networks, ask your network administrator or Internet service provider (ISP) for the security key or passphrase. For more information on setting a wireless network connection, refer to Windows online help. Using the Bluetooth Feature The Bluetooth technology allows short-range wireless communications between devices without requiring a cable connection. Data can be transmitted through walls, pockets and briefcases as long as two devices are within range. Turning On/Off the Bluetooth Radio To turn on the Bluetooth radio:

Tap position. To turn off the Bluetooth radio:

Settings Devices Bluetooth. Slide the Bluetooth switch to the On You can turn off the Bluetooth radio the same way you turn it on. If you want to quickly turn off all wireless radio, simply switch on Airplane mode. Settings Network & Internet Airplane mode. Slide the Airplane mode Tap switch to the On position. Connecting to another Bluetooth Device 1. Make sure that the Bluetooth function is enabled (as described above). 21 2. Make sure that the target Bluetooth device is turned on, discoverable and within close range. (See the documentation that came with the Bluetooth device.) 3. Tap Settings Devices Bluetooth. 4. Select the device you want to connect from the search results. 5. Depending on the type of Bluetooth device that you want to connect to, you will need to enter the pertinent information. For detailed information on using the Bluetooth feature, see Windows online Help. Using the WWAN Feature (Optional) A WWAN (Wireless Wide Area Network) uses mobile telecommunication cellular network technologies to transfer data. The WWAN module of your Tablet PC supports 4G LTE. NOTE:

Your model only supports data transmission. Voice transmission is not supported. For instructions on installing the micro-SIM card, see Installing the Micro-SIM Card (Optional) in Chapter 1. Turning On/Off the WWAN Radio To turn on the WWAN radio:

Tap to the On position. To turn off the WWAN radio:

Settings Network & Internet Airplane mode. Slide the Cellular switch You can turn off the WWAN radio the same way you turn it on. If you want to quickly turn off all wireless radio, simply switch on Airplane mode. Settings Network & Internet Airplane mode. Slide the Airplane mode Tap switch to the On position. Setting up a WWAN Connection Settings Network & Internet Cellular. (For detailed information on Tap cellular settings in Windows 10, see Microsoft Support website.) 22 NOTE: When using the LTE GPS tracking function, make sure that the SIM card is inserted and the mobile network is enabled. 23 Using the Fingerprint Scanner

(Optional) WARNING:

We shall not be liable for any loss or damage whatsoever resulting from your use of the fingerprint scanner or neglect of fingerprint scanner use, or any data loss resulting from such developments as fingerprint authentication malfunctioning. It is not recommended that you use the fingerprint scanner in a below-

freezing temperature. The moisture on your finger can freeze to the scanners metal surface when you touch it, resulting in a failed operation. Besides, touching freezing metal with your finger can cause frostbite. The fingerprint scanner (if your model has the feature) provides a strong authentication mechanism based on fingerprint recognition. Fingerprint scanner NOTE:

You can enroll a fingerprint only after creating a password for the Windows user account. The fingerprint logon process can take a while. This is because the system has to check hardware devices and security configuration before initiating the fingerprint scanner. To enroll your fingerprint:

1. Tap Settings Accounts Sign-in options. 2. On the right side under Fingerprint, tap Set up. 3. Follow the onscreen instructions to complete. 24 Using the Barcode Scanner (Optional) NOTE: For enhanced applications and customization of the module, you can use the Barcode Manager program. (For detailed information on the program, see the programs online help.) If your model has the barcode scanner module, you can scan and decode most common 1D and 2D symbologies. To read barcodes:

1. Start your processing software and open a new or existing file. Place the insertion point (or called cursor) where you want the data to be entered. 2. Press the Trigger button (P1) on your Tablet PC. (The button function is configured by G-Manager.) 3. Aim the scan beam at the barcode. (The scan beam projected from the lens varies with models.) Adjust the lens distance from the barcode, shorter for a smaller barcode and farther for a larger one. NOTE: Improper ambient light and scanning angle can affect the scanning results. CAUTION: When or immediately after using the barcode scanner for a long time, do not touch the lens area as the area might be hot. 4. Upon a successful scan, the system beeps and the decoded barcode data is entered. 25 Notes Pulse repetition rate: 57.67 Hz Scan angle: 360 tilt; 60 pitch; 60 skew 26 Chapter 3 Managing Power Your Tablet PC operates either on external AC power or on internal battery power. This chapter tells you how you can effectively manage power. To maintain optimal battery performance, it is important that you use the battery in the proper way. 27 AC Adapter CAUTION:

The AC adapter is designed for use with your Tablet PC only. Connecting the AC adapter to another device can damage the adapter. The AC power cord supplied with your Tablet PC is for use in the country where you purchased your Tablet PC. If you plan to go overseas with the Tablet PC, consult your dealer for the appropriate power cord. When you disconnect the AC adapter, disconnect from the electrical outlet first and then from the Tablet PC. A reverse procedure may damage the AC adapter or Tablet PC. When unplugging the connector, always hold the plug head. Never pull on the cord. The AC adapter serves as a converter from AC (Alternating Current) to DC (Direct Current) power because your Tablet PC runs on DC power, but an electrical outlet usually provides AC power. It also charges the battery pack when connected to AC power. The adapter operates on any voltage in the range of 100 V 240 V AC. 28 Battery Pack Your Tablet PC has two battery packs. The battery pack is the internal power source for the Tablet PC. It is rechargeable using the AC adapter. CAUTION: Always keep both battery packs installed, especially when the Tablet PC is running on battery power. A battery pack can be removed only when it is not being charged/discharged or if you are hot-swapping the battery pack. NOTE: Care and maintenance information for the battery is provided in the Battery Pack Guidelines section in Chapter 7. Charging the Battery Pack NOTE:

Charging will not start if the batterys temperature is outside the allowed range, which is between 0 C (32 F) and 50 C (122 F). Once the batterys temperature meets the requirements, charging automatically resumes. During charging, do not disconnect the AC adapter before the battery has been fully charged; otherwise, you will get a prematurely charged battery. The battery has a high temperature protection mechanism which limits the maximum charge of the battery to 80% of its total capacity in the event of high temperature conditions. In such conditions, the battery will be regarded as fully charged at 80% capacity. The battery level may automatically lessen due to the self-discharge process, even when the battery pack is fully charged. This happens no matter if the battery pack is installed in the Tablet PC. To charge the battery pack, connect the AC adapter to the Tablet PC and an electrical outlet. The Battery Indicator (

indicate that charging is in progress. You are advised to keep the Tablet PC power off while the battery is being charged. When the battery is fully charged, the Battery Charge Indicator glows green.

) on the Tablet PC glows amber to The two battery packs are charged in parallel. The charging time is approximately 5 hours (for the standard battery packs) and 6 hours (for the high-capacity battery packs) when the power is off. CAUTION: After the Tablet PC has been fully recharged, do not immediately disconnect and reconnect the AC adapter to charge it again. Doing so may damage the battery. 29 Initializing the Battery Pack You need to initialize a new battery pack before using it for the first time or when the actual operating time of a battery pack is much less than expected. Initializing is the process of fully charging, discharging, and then charging. It can take several hours. The G-Manager program provides a tool called Battery Recalibration for the purpose. (See G-Manager in Chapter 6.) Checking the Battery Level NOTE: Any battery level indication is an estimated result. The actual operating time can be different from the estimated time, depending on how you are using the Tablet PC. The operating time of a fully charged battery pack depends on how you are using the Tablet PC. When your applications often access peripherals, you will experience a shorter operating time. The two battery packs are discharged in parallel. By Operating System You can check the approximate battery level using the battery meter function of the operating system. To read the battery level in Windows, tap the battery icon on the taskbar. By Gas Gauge On the exterior side of the battery pack is a gas gauge for displaying the estimated battery charge. Push-button 30 When the battery pack is not installed in the Tablet PC and you want to know the battery charge, you can press the push-button to see the number of LEDs that light up. Each LED represents 20% charge. Battery Low Signals and Actions The battery icon changes appearance to display the current state of the battery. Battery Icon Battery Level Description Discharging The icon shows the charge remaining in 10-percent increments until the charge reaches the low-battery level. Low The battery charge has reached the low-

battery level. Critically low The battery charge has reached the critical battery level. By default, Windows will display a notification and put your Tablet PC into Hibernation. When the battery is low, the Tablet PCs Battery Indicator (

alert you to take actions.

) also blinks red to Always respond to low-battery by connecting the AC adapter, placing your Tablet PC in Hibernation mode, or turning off the Tablet PC. Replacing the Battery Pack CAUTION:

There is danger of explosion if the battery is incorrectly replaced. Replace the battery only with the Tablet PC manufacturers battery packs. Discard used batteries according to the dealers instructions. 31 Do not attempt to disassemble the battery pack. A battery pack can get hot due to long working hours. Do not touch a hot battery pack with bare hands. After removing a battery pack, put it in a well-ventilated area. NOTE:

You can hot swap one battery pack while the other one is supplying the power. The appropriate temperature range for hot swapping the battery pack is between

-21C (-5.8 F) and 45 C (113 F). If you have the high-capacity battery model, the battery pack looks different from the one shown here. The removal/installation method is the same. To replace the battery pack, follow these steps:

1. Skip this step if you are hot swapping the battery pack. Turn off the Tablet PC and disconnect the AC adapter. After turning off the Tablet PC, allow a cool-down time of at least 5 minutes before removing the battery pack. 2. Locate the battery pack you want to remove. 3. Slide the battery latch toward the right () and then upwards () to release the battery pack. 4. Remove the battery pack from its compartment. 32 5. Fit another battery pack into place. With the battery pack correctly oriented, attach its connector side to the battery compartment at an angle () and then press down the other side (). 6. Slide the battery latch toward the locked position (

). CAUTION: Make sure the battery latch is correctly locked, not revealing the underneath red part. Correct Incorrect (revealing red part) 33 Power-Saving Tips Aside from enabling your Tablet PCs power saving mode, you can do your part to maximize the batterys operating time by following these suggestions. Do not disable Power Management. Decrease the LCD brightness to the lowest comfortable level. Shorten the length of time before Windows turn off the display. When not using a connected device, disconnect it. Turn off the wireless radio if you are not using the wireless module (such as WLAN, Bluetooth, or WWAN). Turn off the Tablet PC when you are not using it. 34 Chapter 4 Expanding Your Tablet PC You can expand the capabilities of your Tablet PC by connecting other peripheral devices. When using a device, be sure to read the instructions accompanying the device together with the relevant section in this chapter. 35 Connecting Peripheral Devices Connecting a USB Device Your Tablet PC has a USB 3.2 Gen 2 port for connecting USB devices, such as a digital camera, scanner, printer, and mouse. USB 3.2 Gen 2 supports a transfer rate up to 10 Gbit/s. Select models have a second USB port, which supports USB 2.0 (transfer rate is 480 MB/s). Connecting a Thunderbolt Device Your Tablet PC has a Thunderbolt 4 port. This port features:

USB Type-C (or simply USB-C) connector format Up to 40 Gbps data transfer speed DisplayPort USB Power Delivery Note that you should use the appropriate wattage/voltage USB-C power adapter for your model. USB-C power adapter specifications: 95W or above (19-20 V, 5 A or above) Applications include storage, display, networking, single-cable docking, and more. 36 NOTE: Thunderbolt ports are backward-compatible with USB-C devices. An USB-C device plugged into a Thunderbolt port will function normally. Connecting an Audio Device The audio combo connector is the 4-pole TRRS 3.5mm type so you can connect a compatible headset microphone. SAFETY WARNING:

To prevent possible hearing damage, do not listen at high volume levels for long periods. Connecting a Display Monitor You can connect a monitor that supports DisplayPort to the Thunderbolt 4 port of your computer. DisplayPort

(through Thunderbolt) To switch the display output, use Windows Control Panel or OSD Control Panel. Connecting a Serial Device (Optional) If your model has the RS-232 serial port, you can connect a serial device such as a serial mouse or serial communication device. 37 38 Using Various Card Readers Using Smart Cards (Optional) With an embedded microcontroller, smart cards have the unique ability to store large amounts of data, carry out their own on-card functions (e.g., encryption and mutual authentication), and interact intelligently with a smart card reader. To insert a smart card:

1. Locate the smart card reader. Open the cover. 2. With the embedded computer chip facing front and near the slot, slide the smart card into the slot. Chip on the other side of the card. 1. Make sure that the software is not accessing the smart card. 3. Close the cover. To remove a smart card:

2. Open the cover. 3. Pull the card out of the slot. 4. Close the cover. 39 Using the RFID Reader (Optional) Select models have an HF RFID reader. The reader can read data from HF (High Frequency) RFID (Radio Frequency Identification) tags. The RFID reader is enabled by default. To enable or disable the reader, run the BIOS Setup program and select Advanced Device Configuration RFID Card Reader. (See Chapter 5 for information on BIOS Setup.) For optimal results when reading an RFID tag, have the tag face the antenna in the same orientation as indicated by the icon on the exterior of the Tablet PC. RFID antenna area NOTE:

When not using an RFID card, do not leave it within or near the antenna area. For enhanced applications and customization of the module, contact your authorized Getac dealer. 40 Changing or Replacing Replacing the SSD Module 1. Turn off the Tablet PC and disconnect the AC adapter. 2. Slide the security latch to the unlocked position (

) () and hold it there. Meanwhile, pry up the SSD module from one side to detach the module (). 3. Fit the new SSD module into place. The security latch should be engaged in the locked position (

). 41 Chapter 5 Using BIOS Setup BIOS Setup Utility is a program for configuring the BIOS (Basic Input/ Output System) settings of the computer. BIOS is a layer of software, called firmware, that translates instructions from other layers of software into instructions that the computer hardware can understand. The BIOS settings are needed by your computer to identify the types of installed devices and establish special features. This chapter tells you how to use the BIOS Setup Utility. 42 When and How to Use NOTE:

The actual setting items on your model may differ from those described in this The availability of some setting items depends on the Windows version your computer is running. You need to run BIOS Setup Utility when:

You see an error message on the screen requesting you to run BIOS Setup chapter. Utility. You want to restore the factory default BIOS settings. You want to modify some specific settings according to the hardware. You want to modify some specific settings to optimize the system performance. To run BIOS Setup Utility:

Method 1: During system startup when the logo screen appears, tap the screen. In the pre-boot menu that appears, select Setup Utility. NOTE:

If you dont want any accidental tapping to invoke the pre-boot menu, you can disable this method by setting the Screen Tapping for Boot Options item in the BIOS Setup Utility. For Windows 10 models, the time period in which you can use the above method is extremely short. You can use the other method as described below. Method 2: Tap startup, tap Restart now. In the boot options menu, tap Troubleshoot Advanced options UEFI Firmware Settings. Tap Restart. Settings Update & Security Recovery. Under Advanced 43 Menu Descriptions Information Menu The Information menu contains the basic configuration information of the system. There are no user-definable items in this menu. NOTE: The Asset Tag information appears when you have entered the asset number for this Tablet PC using the asset management program. The program is provided in the Asset tag folder of the Driver disc. Main Menu The Main menu contains the various system settings. System Date sets the system date. System Time sets the system time. Advanced Menu The Advanced menu contains the advanced settings. Wake Up Capability Home Button Wake Up from Sleep allows the Home button to wake up the system from Sleep mode. The Home button refers to the Windows logo (

key. This can be a hardware button on your model or the Windows logo key on the detachable keyboard (available as an option).

) NOTE: By default, your model does not have a hardware button defined as the Windows logo key. If needed, you can use the G-Manager program to change the function of a hardware button to WinKey (meaning Windows logo key). Power Button Delay sets power button delay time (1 second or 2 seconds) so that accidental touching of the power button does not cause undesired operation. You can also disable the delay. System Policy allows you to choose between Performance and Balance. If battery life is your first priority, select Balance. If you need system performance more than battery life, select Performance. AC Initiation sets if connecting AC power will automatically start or resume the system. 44 Magnetic Sensor enables or disables the magnetic sensor. You can disable the magnetic sensor to avoid the magnetic interference in a strong magnetic environment. When this item is disabled, the computer will not enter the power saving state(s) associated with the magnetic sensor. Screen Tapping for Boot Options sets if tapping the screen during startup will invoke the boot options menu which provides access to some pre-boot operations. If disabled, tapping the screen during startup has no effect to the systems booting process. MAC Address Pass Through allows the system specific MAC address to pass through a connected dock, meaning the dock specific MAC address will be overridden by the system specific MAC address. This feature only works for UEFI PXE boot. Active Management Technology Support (This item appears only on models supporting vPro.) Intel AMT Support enables or disables Intel Active Management Technology BIOS extension execution. AMT allows the system administrator to access an AMT featured computer remotely. Intel AMT Setup Prompt determines whether the prompt for entering Intel MEBx Setup appears or not during POST. Virtualization Technology Setup Intel(R) Virtualization Technology enables or disables Intel VT (Intel Virtualization Technology) feature which provides hardware support for processor virtualization. When enabled, a VMM (Virtual Machine Monitor) can utilize the additional hardware virtualization capabilities provided by this technology. Intel(R) VT for Directed I/O (VT-d) enables or disables VT-d (Intel Virtualization Technology for Directed I/O). When enabled, VT-d helps enhance Intel platforms for efficient virtualization of I/O devices. Device Configuration enables or disables several hardware components. The items available for setting depend on your model. Diagnostics and System Tester H2ODST Tool performs system baseline check. Recovery Partition allows you to restore your Windows 10 system to the factory default state by using the recovery partition feature. Recovery partition is a portion of your SSD that is set aside by the manufacturer to hold the original image of your system. 45 WARNING:

Using this feature will reinstall Windows to your system and configure it to the systems factory default settings. All data on the SSD will be lost. Make sure that power is not interrupted during the recovery process. An unsuccessful recovery may result in Windows startup problems. Windows RE launches Windows Recovery Environment. Windows RE

(Windows Recovery Environment) is a recovery environment that provides recovery, repair, and troubleshooting tools in Windows 10. Security Menu The Security menu contains the security settings, which safeguard your system against unauthorized use. NOTE:

You can set the user password only when the supervisor password has been set. If both the supervisor and user passwords are set, you can enter any of them for starting up the system and/or entering BIOS Setup. However, the user password only allows you to view/change the settings of certain items. A password setting is applied right after it is confirmed. To cancel a password, leave the password empty by pressing the Enter key. Set Supervisor/User Password sets the supervisor/user password. You can set the supervisor/user password to be required for starting up the system and/or entering BIOS Setup. Strong Password enables or disables strong password. When enabled, the password you set must contain at least one upper-case letter, one lower-case letter, and one digit. Password Configuration sets the minimum password length. Enter the number in the input field and select [Yes]. The number should be between 4 and 64. Password on Boot allows you to enable or disable the entering of password for booting up your system. Secure Boot Configuration You can access this item only after setting the Supervisor Password. Secure Boot enables or disables Secure Boot. Secure Boot is a feature that helps prevent unauthorized firmware, operating systems, or UEFI drivers from running at boot time. Delete all Security Boot Keys deletes all secure boot variables. 46 Restore Factory Defaults resets secure boot variables to manufacturing defaults. Set SSD 0 User Password sets the password for locking the SSD. After setting a password, the SSD can only be unlocked by the password no matter where it is installed. Security Freeze Lock enables or disables the Security Freeze Lock function. This function is only applicable to SATA drives in AHCI mode. It prevents attacks on the SATA drive by freezing the security state of the drive at POST and also when the system resumes from S3. TPM Setup Menu Change TPM Status allows you to select between No Operation and Clear. Intel Trusted Execution Technology enables utilization of additional hardware capabilities provided by Intel Trusted Execution Technology. The Boot menu sets the sequence of the devices to be searched for the operating system. Boot Type Order determines the boot order. You can rearrange the order by dragging the boot device name up or down in the list. Each boot device can be individually set to On or Off. If you want to exclude a boot device from the boot order, set the device to Off. Boot Menu Exit Menu The Exit menu displays ways of exiting BIOS Setup Utility. After finishing with your settings, you must save and exit so that the changes can take effect. Exit Saving Changes saves the changes you have made and exits BIOS Setup Utility. Exit Discarding Changes exits BIOS Setup Utility without saving the changes you have made. Load Setup Defaults loads the factory default values for all the items. Discard Changes restores the previous values for all the items. 47 Saves Changes saves the changes you have made. 48 Chapter 6 Using Getac Software Getac software includes application programs for specific computer components and utility programs for overall management. This chapter briefly introduces the programs. 49 OSD Control Panel The OSD (On Screen Display) Control Panel provides a user-friendly interface for you to quickly activate or operate certain functions on your Tablet PC with a simple tap of the screen. To open the OSD Control Panel, start the program named OSDC. The following screen appears. Help For detailed information on the program, see the programs online help. 50 G-Manager G-Manager allows you to view, manage, and configure several system functions and features. The G-Manager home menu presents four categories. Select a category name to open it. For detailed information, see the programs online help. Select About Help. 51 G-Camera (Optional) G-Camera is a geo-tagging camera application. Geographical information can be embedded into JPEG files as EXIF 2.2 metadata. NOTE: G-Camera uses the standard location service of Windows. To start the G-Camera application, select G-Camera. In the middle is the preview window with status display. At the two sides are various buttons. For detailed information on the program, see the programs online help. Tap Help. 52 Chapter 7 Care and Maintenance Taking good care of your Tablet PC will ensure a trouble-free operation and reduce the risk of damage to your Tablet PC. This chapter gives you guidelines covering areas such as protecting, storing, cleaning, and traveling. 53 Protecting the Tablet PC To safeguard the integrity of your Tablet PC data as well as the Tablet PC itself, you can protect the Tablet PC in several ways as described in this section. Using an Anti-Virus Strategy You can install a virus-detecting program to monitor potential viruses that could damage your files. Using the Cable Lock You can use a Kensington-type cable lock to protect your Tablet PC against theft. The cable lock is available in computer stores. To use the lock, loop the lock cable around a stationary object such as a table. Insert the lock to the Kensington lock hole and turn the key to secure the lock. Store the key in a safe place. 54 Taking Care of the Tablet PC Location Guidelines For optimal performance, use the Tablet PC where the recommended temperature is between 0 C (32 F) and 55 C (131 F). (Actual operating temperature depends on product specifications.) Avoid placing the Tablet PC in a location subject to high humidity, extreme temperatures, mechanical vibration, direct sunlight, or heavy dust. Using in extreme environments for long periods can result in product deterioration and a shortened product life. Operating in an environment with metallic dust is not allowed. Place the Tablet PC on a flat and steady surface. Do not stand the Tablet PC on its side or store it in an upside-down position. A strong impact by dropping or hitting may damage the Tablet PC. Do not cover or block any ventilation openings on the Tablet PC. For example, do not place the Tablet PC on a bed, sofa, rug, or other similar surface. Otherwise, overheating may occur that results in damage to the Tablet PC. As the Tablet PC can become very hot during operation, keep it away from objects that are vulnerable to heat. Keep the Tablet PC at least 13 cm (5 inches) away from electrical appliances that can generate a strong magnetic field such as a TV, refrigerator, motor, or a large audio speaker. Avoid moving the Tablet PC abruptly from a cold to a warm place. A temperature difference of more than 10 C (18 F) may cause condensation inside the unit, which may damage the storage media. General Guidelines Do not place heavy objects on top of the Tablet PC as this may damage the display. To avoid damaging the screen, do not touch it with any sharp object. LCD image sticking occurs when a fixed pattern is displayed on the screen for a prolonged period of time. You can avoid the problem by limiting the amount of 55 static content on the display. It is recommended that you use a screen saver or turn off the display when it is not in use. To maximize the life of the backlight in the display, allow the backlight to automatically turn off as a result of power management. Cleaning Guidelines Never clean the Tablet PC with its power on. Use a soft cloth moistened with water or a non-alkaline detergent to wipe the exterior of the Tablet PC. Gently wipe the display with a soft, lint-free cloth. If water or liquid is split onto the Tablet PC, wipe it dry and clean when possible. Though your Tablet PC is water-proof, do not leave the Tablet PC wet when you can dry it. If the Tablet PC gets wet where the temperature is 0 C (32 F) or below, freeze damage may occur. Make sure to dry the wet Tablet PC. Battery Pack Guidelines Recharge the battery pack when it is nearly discharged. When recharging, make sure that the battery pack is fully charged. Doing so may avoid harm to the battery pack. The battery pack is a consumable product and the following conditions will shorten its life:

when frequently charging the battery pack when using, charging, or storing the battery in high temperature condition To avoid hastening the deterioration of the battery pack thereby prolonging its useful life, minimize the number of times you charge it so as not to frequently increase its internal temperature. Charge the battery pack between 10 C ~ 30 C (50 F ~ 86 F) temperature range. A higher environment temperature will cause the battery packs temperature to rise. Avoid charging the battery pack inside a closed vehicle and in hot weather condition. Also, charging will not start if the battery pack is not within the allowed temperature range. 56 It is recommended that you do not charge the battery pack more than once a day. It is recommended that you charge the battery pack with the Tablet PCs power off. To maintain the battery packs operating efficiency, store it in a cool dark place removed from the Tablet PC and with 30 % ~ 40 % charge remaining. Important guidelines when using the battery pack. When installing or removing the battery pack take note of the following:

avoid installing or removing the battery pack when the Tablet PC is in Sleep mode. Abruptly removing the battery pack may cause loss of data or the Tablet PC may become unstable. avoid touching the battery pack terminals or damage may occur, thereby causing improper operation to it or the Tablet PC. The Tablet PCs input voltage and surrounding temperature will directly affect the battery packs charge and discharge time:

charging time will be prolonged when the Tablet PC is turned on. To shorten the charging time, it is recommended that you place the Tablet PC in Sleep or Hibernation mode. a low temperature will prolong the charging time as well as hasten the discharge time. When using battery power in an extremely low temperature environment, you may experience shortened operating time and incorrect battery level reading. This phenomenon comes from the chemical characteristics of batteries. The appropriate operating temperature for the battery is -10 C ~ 50 C (14 F ~ 122 F). Do not leave the battery pack in storage for more than six months without recharging it. Touchscreen Guidelines Use the finger or the included stylus on the display. Using a sharp or metallic object other than your finger or stylus may cause scratches and damage the display, thereby causing errors. Use a soft cloth to remove dirt on the display. The touchscreen surface has a special protective coating that prevents dirt from sticking to it. Not using a soft 57 cloth may cause damage to the special protective coating on the touchscreen surface. Turn off the Tablet PC power when cleaning the display. Cleaning the display with the power on may cause improper operation. Do not use excessive force on the display. Avoid placing objects on top of the display as this may cause the glass to break thereby damaging the display. In low and high temperatures (below 5 oC / 41 F and above 60 oC / 140 F), the touchscreen may have a slower response time or register the touch in the wrong location. It will go back to normal after returning to room temperature. When there is noticeable discrepancy in the operation of the touchscreen function (wrong location on intended operation or improper display resolution), refer to the Windows online Help for instructions on recalibrating the touchscreen display. 58 When Traveling Make sure that the battery pack is fully charged. Make sure that the Tablet PC is turned off. Make sure that all the connector covers are closed completely to ensure the waterproof integrity. Disconnect the AC adapter from the Tablet PC and take it with you. Use the AC adapter as the power source and as a battery-charger. Hand-carry the Tablet PC. Do not check it in as luggage. If you need to leave the Tablet PC in the car, put it in the trunk of the car to avoid exposing the Tablet PC to excessive heat. When going through airport security, it is recommended that you send the Tablet PC and flash disks through the X-ray machine (the device you set your bags on). Avoid the magnetic detector (the device you walk through) or the magnetic wand (the handheld device used by security personnel). If you plan to travel abroad with your Tablet PC, consult your dealer for the appropriate AC power cord for use in your country of destination. 59 Chapter 8 Troubleshooting Computer problems can be caused by hardware, software, or both. When you encounter any problem, it might be a typical problem that can easily be solved. This chapter tells you what actions to take when solving common computer problems. 60 Preliminary Checklist Here are helpful hints to follow before you take further actions when you encounter any problem:

Try to isolate which part of the Tablet PC is causing the problem. Make sure that you turn on all peripheral devices before turning on the Tablet If an external device has a problem, make sure that the cable connections are correct and secure. Make sure that the configuration information is properly set in the BIOS Setup PC. program. Make sure that all the device drivers are correctly installed. Make notes of your observations. Are there any messages on the screen? Do any indicators light? Do you hear any beeps? Detailed descriptions are useful to the service personnel when you need to consult one for assistance. If any problem persists after you follow the instructions in this chapter, contact an authorized dealer for help. 61 Solving Common Problems Battery Problems The battery does not charge (Battery Charge indicator does not light amber). Make sure that the AC adapter is properly connected. Make sure that the battery is not too hot or cold. Allow time for the battery pack to return to room temperature. If the battery doesnt charge after it has been stored in very low temperatures, try disconnecting and reconnecting the AC adapter to solve the problem. Make sure that the battery pack is installed correctly. Make sure that the battery terminals are clean. The operating time of a fully charged battery becomes shorter. If you often partially recharge and discharge, the battery might not be charged to its full potential. Initialize the battery to solve the problem. The battery operating time indicated by the battery meter does not match the actual operating time. The actual operating time can be different from the estimated time, depending on how you are using the Tablet PC. If the actual operating time is much less than the estimated time, initialize the battery. Bluetooth Wireless Transmission Problems I cannot connect to another device with Bluetooth wireless technology. Make sure that both devices have activated Bluetooth feature. Make sure that the distance between the two devices is within the limit and that there are no walls or other obstructions between the devices. Make sure that the other device is not in Hidden mode. Make sure that both devices are compatible. 62 Display Problems Nothing appears on the screen. During operation, the screen may automatically turn off as a result of power management. Press any key to see if the screen comes back. The brightness level might be too low. Increase the brightness. The characters on the screen are dim. Adjust the brightness and/or contrast. The display brightness cannot be increased. As a protection, the display brightness will be fixed at a low level when the surrounding temperature is too high or too low. It is not a malfunction in this situation. Bad dots appear on the display at all times. A small number of missing, discolored, or bright dots on the screen are an intrinsic characteristic of TFT LCD technology. It is not regarded as an LCD defect. Clouding (or called mura) happens on the screen when you exert forces on the left or right side of the LCD frame. This is a normal phenomenon, not a defect. Hardware Device Problems The Tablet PC does not recognize a newly installed device. The device may not be correctly configured in the BIOS Setup program. Run the BIOS Setup program to identify the new type. Make sure if any device driver needs to be installed. (Refer to the documentation that came with the device.) Check the cables or power cords for correct connections. For an external device that has its own power switch, make sure that the power is turned on. 63 Power Management Problems The Tablet PC does not enter Sleep or Hibernation mode automatically. If you have a connection to another computer, the Tablet PC does not enter Sleep or Hibernation mode if the connection is actively in use. Make sure that the Sleep or Hibernation time-out is enabled. The Tablet PC does not enter Sleep or Hibernation mode immediately. If the Tablet PC is performing an operation, it normally waits for the operation to finish. The Tablet PC does not resume from Sleep or Hibernation mode. The Tablet PC automatically enters Sleep or Hibernation mode when the battery pack is empty. Do any one of the following:

Connect the AC adapter to the Tablet PC. Replace the empty battery pack with a fully charged one. Wake-on-LAN (WoL) doesnt seem to work. If your Tablet PC is connected to an older generation of office or vehicle dock, waking up from Microsoft Modern Standby mode is not supported. Software Problems An application program does not work correctly. Make sure that the software is correctly installed. If an error message appears on the screen, consult the software programs documentation for further information. If you are sure the operation has stopped, reset the Tablet PC. Sound Problems No sound is produced. Make sure that the volume control is not set too low. Increase the volume. Make sure that the sound is not muted. 64 Make sure that the Tablet PC is not in Sleep mode. If using an external speaker, make sure that the speaker is properly connected. Distorted sound is produced. Make sure that the volume control is not set too high or too low. In most cases, a high setting can cause the audio electronics to distort the sound. Startup Problems When you turn on the Tablet PC, it does not respond and the Power Indicator does not light up. If you are using an external AC power, make sure that the AC adapter is correctly and securely connected. If so, make sure that the electrical outlet works properly. If you are using the battery power, make sure that the battery is not discharged. When the ambient temperature is below -20 C (-4 F), the Tablet PC will start up only if both battery packs are installed. When you turn on the Tablet PC, it stops after POST. Reset your Tablet PC. WLAN Problems I cannot use the WLAN feature. Make sure that the WLAN feature is turned on. Transmission quality is poor. Your Tablet PC may be in an out-of-range situation. Move your Tablet PC closer to the Access Point or another WLAN device it is associated with. Check if there is high interference around the environment and solve the problem as described next. 65 Radio interference exists. Move your Tablet PC away from the device causing the radio interference such as microwave oven and large metal objects. Plug your Tablet PC into an outlet on a different branch circuit from that used by the affecting device. Consult your dealer or an experienced radio technician for help. I cannot connect to another WLAN device. Make sure that the WLAN feature is turned on. Make sure that the SSID setting is the same for every WLAN device in the network. Your Tablet PC is not recognizing changes. Restart the Tablet PC. Make sure that the IP address or subnet mask setting is correct. I cannot communicate with the computer in the network when Infrastructure mode is configured. Make sure that the Access Point your Tablet PC is associated with is powered on and all the LEDs are working properly. If the operating radio channel is in poor quality, change the Access Point and all the wireless station(s) within the BSSID to another radio channel. Your Tablet PC may be in an out-of-range situation. Move your Tablet PC closer to the Access Point it is associated with. Make sure that your Tablet PC is configured with the same security option

(encryption) to the Access Point. Use the Web Manager/Telnet of the Access Point to check whether it is connected to the network. Reconfigure and reset the Access Point. I cannot access the network. Make sure that the network configuration is appropriate. Make sure that the user name or password is correct. You have moved out of range of the network. 66 Turn off power management. Other Problems The date/time is incorrect. Correct the date and time via the operating system or BIOS Setup program. After you have performed everything as described above and still have the incorrect date and time every time you turn on the Tablet PC, the RTC

(Real-Time Clock) battery is at the end of its life. Call an authorized dealer to replace the RTC battery. GPS signals drop when they are not supposed to. If your Tablet PC is connected to the docking station which has one or more USB 3.2/3.1/3.0 devices connected, the USB device can interfere with the radio frequency, causing poor GPS signal reception. To solve the problem in this situation, run the BIOS Setup Utility, go to Advanced Device Configuration Docking USB Port Setting and change the setting to USB 2.0. 67 Resetting the Tablet PC You may have to reset (reboot) your Tablet PC on some occasions when an error occurs and the program you are using hangs up. If you are sure the operation has stopped and you cannot use the restart function of the operating system, reset the Tablet PC. Reset the Tablet PC by any one of these methods:

Press and hold the P2 button for more than 2 seconds. This opens the Ctrl-Alt-Del screen where you can select actions including Restart. If the above action does not work, press and hold the power button for more than 5 seconds to force the system to turn off. Then turn on the power again. 68 System Recovery Using Windows RE Windows 10 has a recovery environment (Windows RE) that provides recovery, repair, and troubleshooting tools. The tools are referred to as Advanced Startup Options. You can access these options by selecting security. There are several choices:

Settings Update &

System Restore This option allows you to restore Windows to an earlier point in time if you have created a restore point. Recover from a drive If you have created a recovery drive on Windows 10, you can use the recovery drive to reinstall Windows. Reset this PC This option allows you to reinstall Windows with or without keeping your files. See Microsoft website for more information. NOTE:

If you are in a situation where your computer wont boot into Windows, you can access the Advanced Startup Options by running the BIOS Setup Utility and selecting Advanced Windows RE. System recovery for Windows 10 typically will take several hours to complete. 69 Using Recovery Partition When necessary, you can restore your Windows 10 system to the factory default state by using the recovery partition feature. Recovery partition is a portion of your SSD that is set aside by the manufacturer to hold the original image of your system. WARNING:

Using this feature will reinstall Windows to your system and configure it to the systems factory default settings. All data on the SSD will be lost. Make sure that power is not interrupted during the recovery process. An unsuccessful recovery may result in Windows startup problems. To restore your system to the factory default state:

1. Connect the AC adapter. for more information.) 2. Run BIOS Setup Utility. Select Advanced Recovery Partition. (See Chapter 5 3. Follow the onscreen instructions to complete the process. 70 Using the Driver Disc (Optional) NOTE: You can download the latest drivers and utilities from Getac website at http://www.getac.com Support. The Driver disc contains drivers and utilities required for specific hardware in your Tablet PC. Since your Tablet PC comes with drivers and utilities pre-installed, you normally do not need to use the Driver disc. In case you want to manually install Windows, you will have to install the drivers and utilities one by one after installing Windows. To manually install drivers and utilities:

1. Start up the Tablet PC. 2. Prepare an external CD/DVD drive (with USB connection). Connect the drive to your Tablet PC. Wait for the Tablet PC to recognize the drive. 3. Insert the Driver disc. Make sure you use the disc that matches the Windows version of your Tablet PC. 4. The autorun program should automatically start. You will see the installation menu. Tap NEXT to go to the next page if there is more than one. 5. To install a driver or utility, just tap the particular button and follow the onscreen instructions to complete the installation. 71 Appendix A Specifications NOTE: Specifications are subject to change without any prior notice. Parts CPU BIOS Specifications

- Intel Core i7-1185G7 Quad Core Processor

- Intel Core i7-1165G7 Quad Core Processor

- Intel Core i5-1145G7 Quad Core Processor

- Intel Core i5-1135G7 Quad Core Processor Up to 12MB cache Insyde, Flash EEPROM, UEFI, supporting TPM, vPro, NIST, Absolute DDS, HDD Security Erasure, BIOS self-diagnostic, Device Guard & Credential Guard, MAC Pass through, ACPI, AMT12, and WMI RAM 8/16/32GB DDR4 SO-DIMM Video Controller UMA, Intel Iris Xe Graphics Display Panel 11.6-inch (16:9) TFT LCD, FHD 1920x1080, dimmer mode, blackout mode, sunlight readable, 1000 Nits standard brightness, anti-glare Touchscreen Capacitive, multi-touch,10 points Audio Features High Definition audio Speaker 1.5 W x 1 Microphone Integrated x 2, Mic Array Mass storage device PCIe SSD (Solid-State Drive), 256GB/512GB/1TB I/O ports Standard USB 3.2 Gen 2, USB-C Thunderbolt 4, combo audio (4-pole TRRS 3.5mm type), Docking Optional One of the below:

RS-232 + RJ45 / USB 2.0 / barcode scanner Card readers Barcode scanner

(option) Smart Card (option) HF RFID (option) 1D and 2D 72 Parts Specifications LAN (option) 10/100/1000 Mbps Ethernet Intel AX201 2x2 802.11 AX + Bluetooth 5.2 combo Wireless LAN +

Bluetooth GPS (option) UART Optional discrete GPS WWAN (option) 3G/4G LTE, 5G NR Sub-6G Camera (option) Front: FHD, IR sensor (option) Rear: 8M pixel, autofocus, LED, video capture Security Kensington lock TPM 2.0 Fingerprint scanner (optional) Powe AC adapter Universal 90 W; input: 100-240 V AC, 50/60 Hz; output: 19 V Battery pack x 2 Standard: Lithium-ion Prismatic type, 3-cell High capacity: Lithium-ion Prismatic type, 6-cell Dimension (LxWD) 314 x 207 x 25 mm (12.36 8.15 0.98 inches) Weight 1.55 kg (3.3 lb) Button Functions on Special Occasions On POST/BIOS Setup/Non-ACPI occasions, the four hardware buttons provide keyboard key functions as described below. Button Function Esc

(when pressed longer) Tab + F12 Enter Up Down P1 P2

73 Appendix B Regulatory Information This appendix provides regulatory statements and safety notices on your Tablet PC. NOTE: Marking labels located on the exterior of your Tablet PC indicate the regulations that your model complies with. Please check the marking labels and refer to the corresponding statements in this appendix. Some notices apply to specific models only. 74 On the Use of the System Class B Regulations USA NOTE:

Federal Communications Commission Radio Frequency Interference Statement This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. Any changes or modifications not expressly approved by the manufacturer could void the users authority to operate the equipment. Please note:

The use of a non-shielded interface cable with this equipment is prohibited. Company name: Getac USA Address: 15495 Sand Canyon Rd., Suite 350 Irvine, CA 92618 USA Phone: 949-681-2900 75 Canada Canadian Department of Communications Radio Interference Regulations Class B Compliance Notice This Class B digital apparatus meets all requirements of the Canada Interference-Causing equipment regulations. Cet appareil numrique de Classe B respecte toutes les exigences du Rglement Canadien sur le matriel brouileur. This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications. Le prsent appareil numrique nmet pas de bruits radiolectriques dpassant les limites applicables aux appareils numriques de la classe B prescrites dans le Rglement sur le brouillage radiolectrique dict par le ministre des Communications du Canada. ANSI Warning Equipment approved for ANSI/ISA 12.12.01, Nonincendive Electrical Equipment for use in Class 1, Division 2, Group A, B, C, and D. Maximum ambient temperature: 40C WARNING: To prevent ignition of a hazardous atmosphere, batteries must only be changed or charged in an area known to be non-hazardous. EXPLOSION HAZARD WARNING: External connections/hubs through the connectors as mentioned (USB connector, Ethernet connector, video port, serial port, power supply connector, microphone jack, headphones jack, and buttons/switches) are not to be used in a hazardous location. Power adapter shall not be used in hazardous locations. 76 Safety Notices About the Battery If the battery is mishandled, it may cause fire, smoke or an explosion and the batterys functionality will be seriously damaged. The safety instructions listed below must be followed. Danger Do not immerse the battery with liquid such as water, sea water or soda. Do not charge/discharge or place the battery in high-temperature (more than 80 C / 176 F) locations, such as near a fire, heater, in a car in direct sunlight, etc. Do not use unauthorized chargers. Do not force a reverse-charge or a reverse-connection. Do not connect the battery with AC plug (outlet) or car plugs. Do not adapt the battery to unspecified applications. Do not short circuit the battery. Do not drop or subject the battery to impacts. Do not penetrate with a nail or strike with a hammer. Do not directly solder the battery. Do not disassemble the battery. Keep the battery away from an extremely low air pressure environment as it may result in an explosion or the leakage of flammable liquid or gas. Warning Keep the battery away from infants. Stop using the battery if there are noticeable abnormalities such as abnormal smell, heat, deformities, or discoloration. Stop charging if the charging process cannot be finished. In case of a leaking battery, keep the battery away from flames and do not touch it. 77 Caution Pack the battery tightly during transport. Do not use the battery where static electricity (more than 100V) exists that might damage the protection circuit of the battery. When children are using the system, parents or adults must ensure that they are using the system and battery correctly. Keep the battery away from flammable materials during charging and discharging. In case lead wires or metal objects come out from the battery, you must seal and insulate them completely. Caution Texts Concerning Lithium Batteries DANISH ADVARSEL! Lithiumbatteri Eksplosionsfare ved fejlagtig hndtering. Udskiftning m kun ske med batteri af samme fabrikat og type. Levr det brugte batteri tilbage til leverandren. NORWEGIAN ADVARSEL: Eksplosjonsfare ved feilaktig skifte av batteri. Benytt samme batteritype eller en tilsvarende type anbefalt av apparatfabrikanten. Brukte batterier kasseres i henhold til fabrikantens instruksjoner. SWEDISH VARNING: Explosionsfara vid felaktigt batteribyte. Anvnd samma batterityp eller en ekvivalent typ som rekommenderas av apparattillverkaren. Kassera anvnt batteri enligt fabrikantens instruktion. FINNISH VAROITUS: Paristo voi rjht, jos se on virheellisesti asennettu. Vaihda paristo ainoastaan valmistajan suosittelemaan tyyppiin. Hvit kytetty paristo valmistajan ohjeiden mukaisesti. ENGLISH CAUTION: Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the equipment manufacturer. Discard used batteries according to manufacturers instructions. DEUTSCH VORSICHT: Explosionsgefahr bei unsachgemem Austausch der Batterie. Ersatz nur durch denselben oder einen vom Hersteller empfohlenen 78 gleich-wertigen Typ. Entsorgung gebrauchter Batterien nach Angaben des Herstellers. FRENCH ATTENTION: II y a danger dexplosion sil y a remplacement incorrect de la batterie. Remplacer uniquement avec une batterie du mme type ou dun type quivalent recommand par le constructeur. Mettre au rebut les batteries usages conformment aux instructions du fabricant. Attention (for USA Users) The product that you have purchased contains a rechargeable battery. The battery is recyclable. At the end of its useful life, under various state and local laws, it may be illegal to dispose of this battery into the municipal waste stream. Check with your local solid waste officials for details in your area for recycling options or proper disposal. About the AC Adapter Use only the AC adapter supplied with your computer. Use of another type of AC adapter will result in malfunction and/or danger. If a ground/earth pin attachment plug on the AC power cord is provided, always plug the cord into a grounded/earthed outlet. Do not disable ground/earth pin of the plug/cord. Do not use the adapter in a high moisture environment. Never touch the adapter when your hands or feet are wet. Allow adequate ventilation around the adapter when using it to operate the device or charge the battery. Do not cover the AC adapter with paper or other objects that will reduce cooling. Do not use the AC adapter while it is inside a carrying case. Connect the adapter to a proper power source. The voltage requirements are found on the product case and/or packaging. Do not use the adapter if the cord becomes damaged. Do not attempt to service the unit. There are no serviceable parts inside. Replace the unit if it is damaged or exposed to excess moisture. 79 Heat Related Concerns Your device may become very warm during normal use. It complies with the user-accessible surface temperature limits defined by the International Standards for Safety. Still, sustained contact with warm surfaces for long periods of time may cause discomfort or injury. To reduce potential heat-related concerns, follow these guidelines:

Keep your device and its AC adapter in a well-ventilated area when in use or charging. Allow for adequate air circulation under and around the device. Use common sense to avoid situations where your skin is in contact with your device or its AC adapter when its operating or connected to a power source. For example, dont sleep with your device or its AC adapter, or place it under a blanket or pillow, and avoid contact between your body and your device when the AC adapter is connected to a power source. Take special care if you have a physical condition that affects your ability to detect heat against the body. If your device is used for long periods, its surface can become very warm. While the temperature may not feel hot to the touch, if you maintain physical contact with the device for a long time, for example if you rest the device on your lap, your skin might suffer a low-heat injury. If your device is on your lap and gets uncomfortably warm, remove it from your lap and place it on a stable work surface. Never place your device or AC adapter on furniture or any other surface that might be marred by exposure to heat since the base of your device and the surface of the AC adaptor may increase in temperature during normal use. 80 On the Use of the RF Device USA and Canada Safety Requirements and Notices IMPORTANT NOTE: To comply with FCC RF exposure compliance requirements, the antenna used for this transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. Radio Frequency Interference Requirements and SAR This device meets the governments requirements for exposure to radio waves. This device is designed and manufactured not to exceed the emission limits for exposure to radio frequency (RF) energy set by the Federal Communications Commission of the U.S. Government. This device complies with FCC radiation exposure limits set forth for an uncontrolled environment. EMC Requirements This device uses, generates and radiates radio frequency energy. The radio frequency energy produced by this device is well below the maximum exposure allowed by the Federal Communications Commission (FCC). This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

(1) This device may not cause harmful interference.

(2) This device must accept any interference received, including interference that may cause undesired operation. Any changes or modifications not expressly approved by the manufacturer could void the users authority to operate the equipment. The FCC limits are designed to provide reasonable protection against harmful interference when the equipment is installed and used in accordance with the instruction manual and operated in a commercial environment. However, there is no guarantee that interference will not occur in a particular commercial installation, or if operated in a residential area. If harmful interference with radio or television reception occurs when the device is turned on, the user must correct the situation at the users own expense. The user is encouraged to try one or more of the following corrective measures:

81 Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. CAUTION: The Part 15 radio device operates on a non-interference basis with other devices operating at this frequency. Any changes or modification to said product not expressly approved by the manufacturer could void the users authority to operate this device. Canada Radio Frequency Interference Requirements To prevent radio interference to the licensed service, this device is intended to be operated indoors and away from windows to provide maximum shielding. Equipment (or its transmit antenna) that is installed outdoors is subject to licensing. Pour empcher que cet appareil cause du brouillage au service faisant lobjet dune licence, il doit tre utilis lintrieur et devrait tre plac loin des fentres afin de fournir un cran de blindage maximal. Si le matriel (ou son antenne dmission) est install lextrieur, il doit faire lobjet dune licence. This device complies with Industry Canadas licence-exempt RSSs. Operation is subject to the following two conditions:

(1) This device may not cause interference; and

(2) This device must accept any interference, including interference that may cause undesired operation of the device. Le prsent appareil est conforme aux CNR dIndustrie Canada applicables aux appareils radio exempts de licence. Lexploitation est autorise aux deux conditions suivantes :

(1) lappareil ne doit pas produire de brouillage, et

(2) lutilisateur de lappareil doit accepter tout brouillage radiolectrique subi, mme si le brouillage est susceptible den compromettre le fonctionnement. The device could automatically discontinue transmission in case of absence of information to transmit, or operational failure. Note that this is not intended to prohibit transmission of control or signaling information or the use of repetitive codes where required by the technology. 82 The device for operation in the band 51505250 MHz is only for indoor use to reduce the potential for harmful interference to co-channel mobile satellite systems. Lappareil peut interrompre automatiquement la transmission en cas dabsence dinformations transmettre ou de panne oprationnelle. Notez que ceci nest pas destin interdire la transmission dinformations de contrle ou de signalisation ou lutilisation de codes rptitifs lorsque cela est requis par la technologie. Le dispositif utilis dans la bande 5150-5250 MHz est rserv une utilisation en intrieur afin de rduire le risque de brouillage prjudiciable aux systmes mobiles par satellite dans le mme canal. Europe Marking and Compliance Notices Statements of Compliance English This product follows the provisions of the European Directive 2014/53/EU. Danish Dette produkt er i overensstemmelse med det europiske direktiv 2014/53/EU. Dutch Dit product is in navolging van de bepalingen van Europees Directief 2014/53/EU. Finnish Tm tuote noudattaa EU-direktiivin 2014/53/EU mryksi. French Ce produit est conforme aux exigences de la Directive Europenne 2014/53/EU. German Dieses Produkt entspricht den Bestimmungen der Europischen Richtlinie 2014/53/EU. Greek To 2014/53/EU. Icelandic essi vara stenst regluger Evrpska Efnahags Bandalagsins nmer 2014/53/EU. Italian Questo prodotto conforme alla Direttiva Europea 2014/53/EU. 83 Norwegian Dette produktet er i henhold til bestemmelsene i det europeiske direktivet 2014/53/EU. Portuguese Este produto cumpre com as normas da Diretiva Europia 2014/53/EU. Spanish Este producto cumple con las normas del Directivo Europeo 2014/53/EU. Swedish Denna produkt har tillverkats i enlighet med EG-direktiv 2014/53/EU. Notices Max power:

WLAN 2.4G: 16.9 dBm WLAN 5G: 17.7 dBm BT: 10 dBm NFC 13.56MHz: -5.84 dBuA/m@10m Digitizer 509KHz: -32.09 dBuA/m@10m WWAN: 23.99 dBm The device is restricted to indoor use only when operating in the 5150 to 5350 MHz frequency range. Restriction or Requirement in the UK: 5150 to 5350 MHz indoor-use only. CZ ES LT PL SE BG EL LV AT FI TR UK (NI) DK FR LU PT NO DE HR HU RO IS EE IT MT SI LI BE IE CY NL SK CH UK 84 Waste Electrical and Electronic Equipment (WEEE) This symbol means that according to local laws and regulations your product and/or its battery shall be disposed of separately from household waste. When this product reaches its end of life, take it to a collection point designated by local authorities. Proper recycling of your product will protect human health and the environment. 85 User Notification of Take-back Service To Institutional (B2B) Users in United States:

Getac believes in providing our institutional customers with easy-to-use solutions to recycle your Getac-brand products for free. Getac understands the institutional customers will likely be recycling multiple items at once and as such. Getac wants to make the recycling process for these larger shipments as streamlined as possible. Getac works with recycling vendors with the highest standards for protecting our environment, ensuring worker safety, and complying with global environmental laws. Our commitment to recycling our old equipment grows out of our work to protect the environment in many ways. Please see the product type below for information on Getac product, battery and packaging recycling in USA. For Product Recycling:

Your portable Getac products contain hazardous materials. While they pose no risk to you during normal use, they should never be disposed with other wastes. Getac provides a free take-back service for recycling your Getac products. Our electronics recycler will provide competitive bids for recycling non-Getac products as well. For Battery Recycling:

The batteries used to power your portable Getac products contain hazardous materials. While they pose no risk to you during normal use, they should never be disposed with other wastes. Getac provides a free take-back service for recycling your batteries from Getac products. For Packaging Recycling:

Getac has chosen the packaging materials used to transport our products carefully, to balance the requirements of shipping the product to you safely while minimizing the amount of material used. The materials used in our packaging are designed to be recycled locally. If you have the above for recycling, please visit our website https://us.getac.com/aboutgetac/environment.html 86 ENERGY STAR ENERGY STAR is a government program that offers businesses and consumers energy-efficient solutions, making it easy to save money while protecting the environment for future generations. Please reference ENERGY STAR related information from http://www.energystar.gov. As an ENERGY STAR Partner, Getac Technology Corporation has determined that this product meets the ENERGY STAR guidelines for energy efficiency. An ENERGY STAR qualified computer uses 70 % less electricity than computers without enabled power management features. Earning the ENERGY STAR When every home office is powered by equipment that has earned the ENERGY STAR, the change will keep over 289 billion pounds of greenhouse gases out of the air. If left inactive, ENERGY STAR qualified computers enter a low-power mode and may use 15 watts or less. New chip technologies make power management features more reliable, dependable, and user-friendly than even just a few years ago. Spending a large portion of time in low-power mode not only saves energy, but helps equipment run cooler and last longer. Businesses that use ENERGY STAR enabled office equipment may realize additional savings on air conditioning and maintenance. 87 Over its lifetime, ENERGY STAR qualified equipment in a single home office

(e.g., computer, monitor, printer, and fax) can save enough electricity to light an entire home for more than 4 years. Power management (sleep settings) on computers and monitors can result in much savings annually. Remember, saving energy prevents pollution Because most computer equipment is left on 24 hours a day, power management features are important for saving energy and are an easy way to reduce air pollution. By using less energy, these products help lower consumers utility bills, and prevent greenhouse gas emissions. Getac Product Compliance All Getac products with ENERGY STAR logo comply with the ENERGY STAR standard, and the power management feature is enabled by default. As recommended by the ENERGY STAR program for optimal energy savings, the computer is automatically set to sleep after 15 minutes (in battery mode) and 30 minutes (in AC mode) of user inactivity. To wake up the computer, press the power button. If you want to configure power management settings such as inactivity time and ways to initiate/end Sleep mode, go to Power Options by right-clicking the battery icon on the Windows taskbar and then selecting Power Options in the pop-up menu. Please visit http://www.energystar.gov/powermanagement for detail information on power management and its benefits to the environment. 88 Battery Recycling For the U.S. and Canada only:

To recycle the battery, please go to the RBRC Call2Recycle website or use the Call2Recycle Helpline at 800-822-8837. Call2Recycle is a product stewardship program providing no-cost battery and cellphone recycling solutions across the U.S. and Canada. Operated by Call2Recycle, Inc., a 501(c)4 nonprofit public service organization, the program is funded by battery and product manufacturers committed to responsible recycling. See more at: http://www.call2recycle.org 89 California Proposition 65 For California USA:

Proposition 65, a California law, requires warnings to be provided to California consumers when they might be exposed to chemical(s) identified by Proposition 65 as causing cancer and birth defects or other reproductive harm. Almost all electronic products contain 1 or more of the chemicals listed under Proposition 65. This does not mean the products pose a significant risk of exposure. As the consumers have the right to know about the products they purchase, we are giving this warning on our packaging and user manual to keep our consumers well informed.

! WARNING This product can expose you to chemicals including lead, TBBPA or formaldehyde, which are known to the State of California to cause cancer and birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov 90 About Battery and External Enclosure Replacement Battery The batteries of your product include two battery packs and a button cell (or called RTC battery). All batteries are available from Getac authorized service centers. The battery pack is user-replaceable. Replacement instructions can be found in Replacing the Battery Pack in Chapter 3. The button cell must be replaced by Getac authorized service centers. Visit the website at http://us.getac.com/support/support-select.html for authorized service center information. External Enclosure The external enclosure of the product can be removed using screwdrivers. The external enclosure can then be reused or refurbished. UK Compliance SAR Compliance This product is in compliance with Radio Equipment Regulations 2017. In order to protect human health, this device meets the thresholds for exposure of the general public to electromagnetic fields according to Council Recommendation 1999/519/EC. 91

WARNING:pdfminer.pdfpage:The PDF <_io.BufferedReader name='/Volumes/Scratch/Incoming/eg-scratch/6872929.pdf'> contains a metadata field indicating that it should not allow text extraction. Ignoring this field and proceeding. Use the check_extractable if you want to raise an error in this case U.S. Agent for Service of Process Attestation To the attention of Federal Communications Commission Authorization and Evaluation Division U.S. Agent Company Name: Getac, Inc. FRN: 0033513433 Contact Name: Ethan Mobley Street Address: 15495 Sand Canyon Avenue, Suite 350 City/Province/Zip: Irvine, CA 92618 Telephone No: 949-501-9813 Email: legal@getacvideo.com This letter is to confirm that we have accepted the responsibility to act as the designated U.S. Agent for service of process as required by 2.911(d)(7) on behalf of the Applicant noted below. U.S. Agent Signature:

Date: 2023-03-13 Signed by (printed name): Ethan Mobley Applicant Company name: Getac Technology Corporation Grantee Code or FCC ID: QYL Contact Name: Kevin Chiang Street Address: 5F.,Building A,No.209,Sec.1 Nangang.,Rd. City/Province/Zip: Taipei City, 11568, Taiwan Telephone No: +886-2-27857888 Email: kevin.chiang@getac.com.tw This letter is to confirm that the Applicant has designated the U.S Agent noted above for the purpose of accepting service of process on their behalf as required by 2.911(d)(7). The Applicant further acknowledges acceptance to maintain an agent for no less than one year after the grantee has terminated all marketing and importation or the conclusion of any Commission-

related proceeding involving the equipment. Applicant Signature:

Date: 2023-03-13 Signed by (printed name):

Kevin Chiang

Getac Technology Corporation 5F.,Building A,No.209,Sec.1 Nangang.,Rd., Taipei City, Taiwan 11568 Tel: +886-2-27857888 ; Fax: +886-2-26525865 Federal Communications Commission 7435 Oakland Mills Road Columbia MD 21046 Date: October 3, 2023 Subject: Certifications concerning covered equipment pursuant to Part 2.911(d)(5)(i) and (ii) To whom it may concern, Getac Technology Corporation (the applicant) certifies that the equipment FCC ID: QYLEM9190F for which authorization is sought is not covered equipment prohibited from receiving an equipment authorization pursuant to section 2.903 of the FCC rules. Getac Technology Corporation (the applicant) certifies that, as of the date of the filing of the application, the applicant is not identified on the Covered List (as a specifically named entity or any of its subsidiaries or affiliates) as an entity producing covered equipment. Sincerely, ________________________ Kevin Chiang Kevin.chiang@getac.com.tw

WARNING:pdfminer.pdfpage:The PDF <_io.BufferedReader name='/Volumes/Scratch/Incoming/eg-scratch/6869685.pdf'> contains a metadata field indicating that it should not allow text extraction. Ignoring this field and proceeding. Use the check_extractable if you want to raise an error in this case Getac Technology Corporation 5F.,Building A,No.209,Sec.1 Nangang.,Rd., Taipei City, Taiwan 11568 Tel: +886-2-27857888 ; Fax: +886-2-26525865 Date: October 19, 2023 FCC Laboratory 7435 Oakland Mills Rd Columbia MD 21046 Subject: Request for Confidentiality FCC ID: QYLEM9190F To Whom It May Concern, Pursuant to the provisions of Sections 0.457 and 0.459 of Commissions rules (47CFR0.457, 0.459), we are requesting the Commission to withhold the following documents from public disclosure indefinitely. Operational Description Tune-up Procedure Above mentioned documents which contain detailed system and equipment description are considered as proprietary information in operation of the equipment. The public disclosure of above documents might be harmful to our company and would give competitor an unfair advantage in the market. In additional to above mentioned documents, pursuant to Public Notice DA 04-1705 of the Commission s policy, in order to comply with the marketing regulations in 47 CFR 2.803 and the importation rules in 47 CFR 2.1204, while ensuring that business sensitive information remains confidential until the actual marketing of newly authorized devices, we are requesting the Commission to withhold the following documents for 180 days after the grant of equipment authorization is issued:

Test Setup photos It is our understanding that all measurement test reports, FCC ID label format cannot be granted as confidential documents and those information will be available for public review once the grant of equipment authorization is issued. Best Regards, _______________________ Kevin Chiang kevin.chiang@getac.com.tw

WARNING:pdfminer.pdfpage:The PDF <_io.BufferedReader name='/Volumes/Scratch/Incoming/eg-scratch/6869687.pdf'> contains a metadata field indicating that it should not allow text extraction. Ignoring this field and proceeding. Use the check_extractable if you want to raise an error in this case Getac Technology Corporation 5F.,Building A,No.209,Sec.1 Nangang.,Rd., Taipei City, Taiwan 11568 Tel: +886-2-27857888 ; Fax: +886-2-26525865 Date: October 19, 2023 FCC Laboratory 7435 Oakland Mills Rd. Columbia, MD 21046 To whom it may concern:

Our product Getac WWAN module FCC ID: QYLEM9190F was granted on 09/24/2021 via Change in ID process in accordance with 47 CFR 2.933(b) from Sierra Wireless module FCC ID: N7NEM91. After the change in FCC ID process made, the FCC ID: N7NEM91 made a permissive change to enable Sub6 n48 operation and granted 08/27/2022. We attest the hardware and software design of the device within this application are identical to the device under FCC ID: N7NEM91 granted 08/27/2022. Therefore, the Sierra Wireless modular report (Report Number FG1N1001-01/

FG220512004) are applicable to demonstrate the compliance of Part 96 for FCC ID:

QYLEM9190F, and are submitted in thig C2PC application for enabling Sub6 n48 operation. Sincerely, Kevin Chiang kevin.chiang@getac.com.tw

Getac Technology Corporation 5F.,Building A,No.209,Sec.1 Nangang.,Rd., Taipei City, Taiwan 11568 Tel: +886-2-27857888 ; Fax: +886-2-26525865 Date November 3, 2022 To Whom It May Concern:

We, Getac Technology Corporation, hereby submit a C2PC equipment authorization filing for our product, WWAN Module, FCC ID: QYLEM9190F, grant date 09/24/2021, newly added 5GNR n77 operation be enabled by embedded software. The original submitted test reports (FG1N1001B/ FG1N1001D) under Sierra Wireless, Inc. FCC ID: N7NEM91 granted date 03/09/2022 are submitted to demonstrate compliance for FCC ID: QYLEM9190F compliance and we will take full responsibility for the test data filed. Best Regards, ______________________ Kevin Chiang kevin.chiang@getac.com.tw Page 1 of 1

Getac Technology Corporation 5F.,Building A,No.209,Sec.1 Nangang.,Rd., Taipei City, Taiwan 11568 Tel: +886-2-27857888 ; Fax: +886-2-26525865 Date: November 3, 2022 FCC Laboratory 7435 Oakland Mills Rd Columbia MD 21046 Subject: Request for Confidentiality FCC ID: QYLEM9190F To Whom It May Concern, Pursuant to the provisions of Sections 0.457 and 0.459 of Commissions rules (47CFR0.457, 0.459), we are requesting the Commission to withhold the following documents from public disclosure indefinitely. Operational Description Tune-up Procedure Above mentioned documents which contain detailed system and equipment description are considered as proprietary information in operation of the equipment. The public disclosure of above documents might be harmful to our company and would give competitor an unfair advantage in the market. In additional to above mentioned documents, pursuant to Public Notice DA 04-1705 of the Commission s policy, in order to comply with the marketing regulations in 47 CFR 2.803 and the importation rules in 47 CFR 2.1204, while ensuring that business sensitive information remains confidential until the actual marketing of newly authorized devices, we are requesting the Commission to withhold the following documents for 180 days after the grant of equipment authorization is issued:

User Manual It is our understanding that all measurement test reports, FCC ID label format cannot be granted as confidential documents and those information will be available for public review once the grant of equipment authorization is issued. Best Regards, _______________________ Kevin Chiang kevin.chiang@getac.com.tw

Getac Technology Corporation 5F.,Building A,No.209,Sec.1 Nangang.,Rd., Taipei City, Taiwan 11568 Tel: +886-2-27857888 ; Fax: +886-2-26525865 FCC Agent Authorization Date: November 3, 2022 To whom it may concern, Getac Technology Corporation hereby authorize Sporton International Inc. to act on our behalf in all matters relating to applications for FCC equipment authorization, including the signing of all documents relating to these matters. Any and all acts carried out by Sporton International Inc. on our behalf shall have the same effect as acts of our own. We also hereby certify that neither the applicant nor any party to the application is subject to a denial of Federal benefits that includes FCC benefits pursuant to section 5301 of the Anti-Drug Abuse Act of 1988. 21 U.S.C. 862. This authorization is limited to the product of as following:

FCC ID: QYLEM9190F This authorization is valid until further written notice from the Getac Technology Corporation. Sincerely, ________________________ Kevin Chiang kevin.chiang@getac.com.tw

November 9, 2022 Federal Communications Commission Authorization and Standards Division 7435 Oakland Mills Road Columbia, MD 21046 Re:

Test Data Referencing Authorization Reference:

FCC ID: N7NEM91 To Whom It May Concern:

Sierra Wireless, Inc. hereby authorizes Getac Technology Corporation to submit the test reports (FG1N1001B/ FG1N1001D) of FCC ID: N7NEM91 to the FCC in support of its certification application under FCC ID: QYLEM9190F for the new 5G NR n77 band operation, where applicable. Sincerely, Ying Wang Director, Regulatory Compliance