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CAR12A CAR46A UserGuide | Users Manual | 3.95 MiB | July 29 2020 / January 25 2021 | delayed release | ||
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Photos internal | Internal Photos | 779.93 KiB | July 29 2020 / January 25 2021 | delayed release | ||
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Photos external | External Photos | 1.02 MiB | July 29 2020 / January 25 2021 | delayed release | ||
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FCC ID label package | ID Label/Location Info | 107.42 KiB | July 29 2020 | |||
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62129RRF.007 2.4GHz | Test Report | 2.43 MiB | July 29 2020 | |||
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62129RRF.007 Photographs | Test Setup Photos | 379.72 KiB | July 29 2020 / January 25 2021 | delayed release | ||
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62129RRF017 Colocation | Test Report | 2.50 MiB | July 29 2020 | |||
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62129RRF017 Photographs | Test Setup Photos | 857.32 KiB | July 29 2020 / January 25 2021 | delayed release | ||
1 2 | CAR12A CAR46A Schematic C6.0DREHYB rC | Schematics | July 29 2020 | confidential | ||||
1 2 | Operational description v2 | Operational Description | July 29 2020 | confidential | ||||
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USA - FCC Confidentiality Request | Cover Letter(s) | 516.22 KiB | July 29 2020 | |||
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USA FCC DoC Declaration letter | Cover Letter(s) | 487.18 KiB | July 29 2020 | |||
1 2 | Antenna diagram | Operational Description | July 29 2020 | confidential | ||||
1 2 | Block diagram v2 | Block Diagram | July 29 2020 | confidential | ||||
1 2 | Schematic | Schematics | July 29 2020 | confidential | ||||
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USA FCC agent letter.docx | Cover Letter(s) | 137.80 KiB | July 29 2020 | |||
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FCC cover letter labeling | Cover Letter(s) | 183.97 KiB | July 29 2020 | |||
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RF Exposure | RF Exposure Info | 820.79 KiB | July 29 2020 | |||
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62129RRF008A1 Photographs | Test Setup Photos | 749.91 KiB | July 29 2020 / January 25 2021 | delayed release | ||
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62129RRF008A1s | Test Report | 1013.92 KiB | July 29 2020 | |||
1 2 | Antenna diagram | Block Diagram | July 29 2020 | confidential | ||||
1 2 | Schematic | Block Diagram | July 29 2020 | confidential |
1 2 | CAR12A CAR46A UserGuide | Users Manual | 3.95 MiB | July 29 2020 / January 25 2021 | delayed release |
User guide ReSound Receiver-In-The-Ear hearing aids resound.com Hearing aid information Left hearing aid Right hearing aid Serial number Model number Rechargeable Zinc-Air 312 Zinc-Air 13 Closed dome Open dome Power dome Tulip RIE earmould Small Medium Large Small Medium Large Small Medium Large Program Beep Description Serial number Model number Battery type Dome/
earmould type 1 2 3 4 2 One beep Two beeps Three beeps Four beeps Table of Contents Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Getting to know your hearing aid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Placing your hearing aids in your ears . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Removing your hearing aids from your ears . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Using your hearing aids . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Advanced Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Cleaning and caring for your hearing aids . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Wireless accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Tinnitus Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 General warnings and cautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Warnings to hearing care professionals and hearing aid users (US only) . . . . 67 Regulatory information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 Technical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Hearing aid variants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 Additional information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80 3 Introduction Intended use Thank you for choosing our hearing aids . We recommend that you use your hearing aids every day . NOTE: Read this booklet carefully BEFORE using your hearing aids. Generic air-conduction hearing aids are wearable sound-amplifying devices intended to compensate for impaired hearing . The fundamental operating principle of hearing aids is to receive, amplify, and transfer sound to the eardrum of a hearing impaired person . For devices including a Tinnitus Sound Generator module The Tinnitus Sound Generator (TSG) Module is a software tool that generates sounds to be used in tinnitus management programmes to relieve suffering from Tinnitus. The target population is primarily the adult population over 18 years of age . This product may also be used with children 12 years of age or older . 4 Introduction Getting to know your hearing aid Rechargeable model
- model 61 Rechargeable Microphones LED Receiver wire Push button Receiver Dome*
Model and serial number Left (blue) /
right (red) colour coding
*Open dome is shown yours may look different. Getting to know your hearing aid 5 Zinc-Air battery model (312)
- model 61, nonrechargeable Microphones Receiver wire Push button Receiver Dome*
Battery compartment
*Open dome is shown yours may look different.
**Inside battery compartment . 6 Getting to know your hearing aid Left (blue) /
right (red) colour coding Model and serial number**
Zinc-Air battery model (13)
- model 62 Microphones Receiver wire Receiver Dome*
Multi-function button Battery compartment
*Open dome is shown yours may look different.
**Inside battery compartment . Left (blue) /
right (red) colour coding Model and serial number**
Getting to know your hearing aid 7 Domes and earmoulds Domes are all light grey . Receivers and sports lock Tulip dome Power dome Open dome Closed dome Custom earmould Microphone Your receiver may have a microphone as shown here . Left / right colour coding Your hearing aids are colour-coded . Left = blue . Right = red 8 Getting to know your hearing aid Dome Sports lock The sports lock helps keep your hearing aids in place when you are physically active . Preparing your hearing aids for use Battery warnings all models WARNING: Batteries are harmful to the environment . Therefore, never try to burn them dispose of your used batteries according to your countrys regulations or return them to your hearing care professional . Battery warnings Rechargeable model WARNINGS:
Rechargeable hearing aids contain Li-Ion batteries . Exposure or ingestion can be seriously harmful . Never put your rechargeable hearing aid in your mouth . Keep your rechargeable hearing aid away from pets, children and people with cognitive, intellectual or mental health challenges . If a Li-Ion battery or a rechargeable hearing aid is swallowed, seek immediate medical attention . Getting to know your hearing aid 9 If the outer casing of your rechargeable hearing aid is broken, the rechargeable batteries inside may leak . In this case, do not attempt to use the hearing aid contact your hearing care professional . Battery leakage can cause chemical burns . If you get exposed to battery leakage material, rinse immediately with warm water . If you get chemical burns, redness or skin irritation from battery leakage, seek medical attention . Battery warnings Zinc-Air battery models WARNINGS:
seek immediate medical attention . Never put a hearing aid battery in your mouth . Swallowing a Zinc-Air battery can be harmful to your health . If a battery has been swallowed, Keep hearing aid batteries away from pets, children and people with cognitive, intellectual or mental health challenges . 10 Getting to know your hearing aid CAUTIONS:
Batteries can leak . If you are not going to use your hearing aids for a few days, you MUST remove the batteries . Battery leakage can cause chemical burns . If you are exposed to battery leakage, rinse immediately with lukewarm water . If you get chemical burns, redness or skin irritation, seek immediate medical attention . Never try to charge Zinc-Air batteries as this can cause leakage or a small explosion . NOTE: Always use new Zinc-Air batteries that have a minimum remaining shelf life of one year . Getting to know your hearing aid 11 Inserting the battery into your hearing aid Zinc-Air battery models 1 . Open the battery door with your fingernail. Remove the old battery
(if there is one) . 2 . Remove the packaging and protective foil from the new battery . Wait for two minutes while the battery activates . 3 . Insert the new battery, with the plus (+) sign correctly positioned, into the battery compartment door . Do not insert it directly into the hearing aid . 4 . Close the battery door . 12 Getting to know your hearing aid NOTE: To save battery, turn off your hearing aids when they are not in use. At night, switch off the hearing aids and open the battery doors completely to allow moisture to evaporate and prolong the hearing aids lifespans . If the hearing aids are experiencing frequent loss of connection to wireless accessories, contact your hearing care professional for a list of low impedance batteries . Charging your hearing aids Rechargeable model We recommend that you fully charge your hearing aids before using them . To learn how to charge your hearing aids, please consult the manual for your hearing aid charger . Low Battery Warning (all models) When the batteries are low on power, your hearing aids reduce the volume, and play a melody every 15 minutes until they are empty and turn off. NOTE: Keep spare batteries on hand . Getting to know your hearing aid 13 Low battery warning when paired with wireless accessories (all models) NOTE: The batteries drain faster when you use wireless functionalities like streaming from your smartphone or from your TV via our TV streamer . As the battery power goes down, the wireless functions stop working. A short melody every five minutes indicates that battery power is too low. The table below shows how the hearing aid functions are affected as the power level declines. Battery level Signal Hearing aid Remote control Streaming Fully charged Low Depleted 4 even tones 3 even tones and 1 longer tone These will work again when you insert a new battery . 14 Getting to know your hearing aid Placing your hearing aids in your ears Distinguishing left from right Left = blue LEFT Right = red RIGHT CAUTION: If you have two hearing aids, they may be tuned differently. Do not swap them as this could damage your hearing . Your hearing aids are colour-coded . Left = blue . Right = red If your hearing aids are not colour-coded, ask your hearing care professional to add colour coding . Placing your hearing aids in your ears 15 Inserting the receiver dome into your ear If your hearing aids have domes, follow these instructions:
1 . Hang the hearing aid 2 . Hold the receiver wire over the top of your ear . where it bends and gently push the receiver dome into your ear canal . 3 . Push the dome far enough into your ear canal so that the wire rests against your head . You can check in a mirror . NOTE: If your hearing care professional has provided you with a sports lock on your receiver wire, ensure you place the sports lock into the indentation above your earlobe . 16 Placing your hearing aids in your ears To avoid whistling, ensure that the tube and dome fit correctly into your ear. If you continue to experience whistling, check the troubleshooting guide for other possible reasons and solutions . Sports lock If you are very active, your hearing aids may move from the correct position . To avoid this, your hearing care professional can attach and adjust a sports lock to the receiver . To insert a hearing aid with a sports lock:
1 . Insert the hearing aid as usual 2 . Tuck the sports lock into the bottom of the concha (the part of your ear just outside the ear canal) NOTE: Sports locks may become stiff, brittle or discoloured over time. Contact your hearing care professional for a replacement . Your hearing care professional will help you replace it . Placing your hearing aids in your ears 17 Inserting earmoulds into your ears If your hearing aids have earmoulds, follow these instructions . 1 . Hold the earmould 2 . Slide the earmould into your 3 . Place the hearing aid behind between your thumb and index finger and position the sound outlet into your ear canal . ear with a gentle, twisting movement . Move the earmould up and down and press gently . Opening and closing your mouth may assist . your ear and ensure it is secure . When properly inserted, your hearing aids should fit snugly and comfortably . NOTE: When inserting an earmould, it may help to pull your ear up and outward with the opposite hand . 18 Placing your hearing aids in your ears Removing your hearing aids from your ears If your hearing aids have domes, follow these instructions . 1. Lift your hearing aid off your ear. 2 . Hold the receiver wire with your thumb and forefinger where it bends and pull the dome out of your ear canal . Removing your hearing aids from your ears 19 Removing earmoulds from your ears If your hearing aids have earmoulds, follow these instructions . 1 . Lift the hearing aid from behind 2. Using your thumb and index finger, gently pull the earmould your ear . Let it hang beside your ear momentarily .
(not the hearing aid or the wire) loose from your ear . If your earmould has a removal cord, pull it gently to assist . Remove the earmould completely by twisting it gently . WARNING: Consult a hearing care professional:
If you think there may be a foreign object in your ear canal . If you experience skin irritation . If excessive ear wax accumulates with the use of the hearing aid . 20 Removing your hearing aids from your ears Using your hearing aids Turning your hearing aids on and off You can turn on your hearing aids either before or after you place them in your ears . Your hearing aids always start on program 1 at the pre-set volume . Turning your hearing aids on and off Rechargeable model To turn your hearing aids on and off, press the push button for 5 seconds . The on/off light will light when the hearing aid is on . The light will blink 3 times when turning off. Pressing the button for other lengths of time enables other functions such as flight mode and streaming. These are described elsewhere in this manual . Your hearing aids turn off automatically when you place them in the charger and they turn on automatically when you remove them from the charger . Using your hearing aids 21 Turning your hearing aids on and off Zinc-Air battery models To turn your hearing aid on, close the battery door . To turn the hearing aid off, open the battery door (with your fingernail). Smart Start Smart Start delays the time that your hearing aid turns on after you close the battery door
(Zinc-Air battery models) or remove the hearing aids from the charger (Rechargeable model) . This function produces a beep for each second of the delay period (this is either 5 or 10 seconds) . Smart Start delays when sound comes through your hearing aid . It gives you time to put on the hearing aid without whistling or other issues . If you do not want to use this function, ask your hearing care professional to deactivate it . 22 Using your hearing aids Using the push button/multi-function button These buttons allow you to use a variety of listening programs. Each program is suitable for a different situation . Push button Multi-function button Using your hearing aids 23 Listening programs Your hearing care professional can activate one or more listening programs in your hearing aids . These programs can help you in specific situations. Ask your hearing care professional about which programs could be useful for you . Programs Use All-Around Restaurant Music The best option if you want only one program . For use in noisy places such as restaurants and social gatherings . For listening to music . Acoustic phone A special program for phone conversations . Outdoor For outdoor use . Telecoil phone + Mic For if you have a phone with a telecoil . Telecoil loop + Mic For use in places that have a teleloop system such as theatres and places of worship . Ultra focus For use only in very noisy places
(more focused than the Restaurant program) 24 Using your hearing aids Changing programs To change the program, press the button and hold it for three seconds . Your hearing aids will beep to confirm the change. Continue pressing it to scroll through the programs available to you . To get back to the default listening program, keep scrolling, or turn your hearing aids off and on again. NOTE: If you have two hearing aids with synchronisation enabled, a change of program on one hearing aid automatically applies to the second hearing aid as well . When you change the program on a hearing aid, you hear one or more beeps . The same number of beeps will then sound in the second hearing aid. This feature can also be configured to allow you to use one hearing aid to increase volume and the other to decrease volume . Any increase or decrease made on one hearing aid will also apply to the other to ensure the volume is the same in both hearing aids . Using your hearing aids 25 Using the push button 1 . Push the button to switch from one program to the next . 2 . You will hear one or more beeps . The number of beeps indicates which program you have selected . 3. When you turn your hearing aids off and on again, they will return to the default settings, which are program 1 and the pre-set volume . Using the multi-function button This is called a multi-function button because it has several functions you can control volume, change program and activate streaming . Press the top of the button for three seconds to change the program . Your hearing care practitioner can change the default settings and fill in the table below to record the new settings:
Button action Default setting New setting Short press up Short press down Increase volume Decrease volume Long press up (3 seconds) Change program Long press down (3 seconds) Activate streaming 26 Using your hearing aids Controlling the volume If your hearing care professional has activated your volume control, follow these instructions:
To increase the volume, briefly press the top part of the button . To reduce the volume, briefly press the bottom part of the button . Streaming Sound to your hearing aids Press the bottom part of the button and keep it pressed for three seconds . Your hearings aids will start streaming from the audio device you have chosen . Before you can stream to your hearing aids, you must pair them with your audio device . For more information on how to do this, consult the user instructions for your audio device . Using your hearing aids 27 Apps We have some apps that you can use to control your hearing aids . You can use these to adjust the volume, change programs and stream from another device . There is more information on these in the Advanced Options chapter . Telecoil (Optional for Telecoil models only) Your hearing aid may have a telecoil . The Telecoil function may help to improve understanding of speech with Hearing Aid Compatible (HAC) telephones and in theatres, cinemas, houses of worship, etc . that have a tele loop installed . When you select the Telecoil function, your hearing aid picks up signals from the tele loop or your HAC telephone . Your hearing care professional can activate the Telecoil program . The telecoil does not work without a tele loop (that is, an induction loop) or an HAC telephone . If you are having trouble hearing with the telecoil, ask your hearing care professional to modify If there is no sound from your hearing aids in a tele loop system with an active Telecoil function, the tele loop system may not be turned on or may not be operating correctly . The sound from the tele loop and the hearing aid microphones can be mixed according to your preference . Ask your hearing care professional for more details . NOTE:
the function . 28 Using your hearing aids Advanced Options Using a Telephone Your hearing aid allows you to use your telephone as you normally do . Finding the optimal position for holding the phone may require practice . The following suggestions may be helpful:
1 . Hold the telephone up to your ear canal or hold it close to the hearing aid microphones as illustrated . 2 . If you hear whistling, try holding the telephone in the same position for a few seconds . The hearing aid may be able to cancel the whistling . 3 . You can also try holding the telephone slightly away from the ear . NOTE: Depending on your needs, your hearing care professional may activate a function specifically for telephone use. Advanced Options 29 Mobile phones Your hearing aids comply with the most stringent Standards of International Electromagnetic Compatibility . Any degree of disturbance can be due to the nature of your particular mobile phone or of your wireless telephone service provider . NOTE: If you find it difficult to get a good result while using your mobile phone, your hearing care professional can give you advice on available wireless accessories to enhance listening capabilities . How to use your hearing aids with iPhone, iPad and iPod touch (optional) Your hearing aids are made for iPhone, iPad and iPod touch, which allow for direct audio streaming and control from these devices . Streaming from an AndroidTM smartphone Some Android smartphones can stream audio directly to your hearing aids . Your device must be running Android 10 or newer and it must have the Android Streaming for Hearing Aids feature as well . NOTE: For assistance with pairing and using these products with your hearing aids, contact your hearing care professional . 30 Advanced Options Using your hearing aid with smartphone apps (optional) Our smartphone apps must only be used with our hearing aids, for which they were designed and we take no responsibility if the app is used with other hearing aids . The smartphone apps send and receive signals to and from the hearing aids via smartphones . Do not disable app notifications. Install updates to keep the app working correctly . To obtain a printed version of the smart phone app user guide, please refer to information on the back page of this manual or consult customer support . NOTE:
For assistance with pairing and using these products with your hearing aids, please contact your hearing care professional or visit our support site . If your Bluetooth enabled Android smartphone does not stream directly to your hearing aids, you can use our Phone Clip+ to answer the phone . Advanced Options 31 ReSound Assist (optional) If you have signed up to use ReSound Assist with your hearing aids, you can have your hearing aids adjusted remotely without needing to visit your hearing care professional . All you need is a smart device that is Internet enabled. This allows you to experience freedom and flexibility such as:
1 . Requesting remote assistance to adjust your hearing aids . 2 . Ensuring the best possible performance of your hearing aids by keeping them up to date with the latest software . NOTE: Your hearing aids will turn off during the install and update process. For optimum performance, ensure your hearing aids are connected to the ReSound Smart 3DTM app and placed close to the iPhone, iPad, iPod Touch or Android smartphone . This service works only if your smart device is connected to the Internet . Your hearing care professional will provide information about this option and how it works with our app . 32 Advanced Options Phone Now (optional) By placing a magnet on the telephone receiver, your hearing aids automatically switch the telephone programme on when the receiver is close to your ear . When you remove the receiver from your ear, the hearing aids automatically return to the previous listening programme . NOTE: Ask your hearing care professional to enable Phone Now as one of your programs . Advanced Options 33 Phone Now warnings medical attention . health challenges . WARNING:
Swallowing a magnet can be harmful to your health . If a magnet is swallowed, seek immediate Keep magnets out of reach of pets, children and people with cognitive, intellectual or mental The Phone Now magnet may affect sensitive medical devices/ electronic systems. Seek advice from the manufacturers regarding appropriate safety measures when using the Phone Now solution near the sensitive device/equipment (pacemakers and defibrillators) in question. If the manufacturer cannot issue a statement, we recommend keeping the magnet or a telephone equipped with the magnet 30 cm (12) away from magnetically sensitive devices (e .g . pacemakers) . 34 Advanced Options Placing the Phone Now magnet Place the magnet on your telephone receiver as follows:
1 . Clean the surface thoroughly . 2 . Remove the foil from 3 . Place the magnet on the magnet . the phone . Use a recommended cleaning agent . CAUTION:
If you experience frequent signal loss or noise during calls, move the Phone Now magnet to another place on the telephone receiver . Only use magnets supplied by ReSound . Advanced Options 35 How to use Phone Now 1 . Lift the telephone to your ear . 2 . When you hear a short melody, the phone program is active . NOTE:
You may need to move the telephone receiver slightly to find the best position for reliable Phone Now activation and a good hearing experience on the telephone . If your hearing aids have enabled the Asymmetrical Phone Handling functionality, the hearing aid on the non-phone ear automatically attenuates . Do not cover the phone loudspeaker opening with the magnet . If the function does not work to your satisfaction, moving the magnet to another position may improve ease of use and comfort . If your hearing aids do not switch to the telephone program consistently, try repositioning the magnet or adding additional magnets . 36 Advanced Options Flight Mode (optional) Your hearing aids can be controlled from your smartphone or Remote Control this option can be added by your hearing care professional. In some areas you will be required to turn off wireless communication . CAUTION: Turn off your hearing aids wireless functionality when boarding a plane or in areas where this is mandatory . NOTE: You must follow the processes below for both hearing aids, even if synchronisation is enabled . Turning off wireless communication (activating Flight Mode) Zinc-Air battery models 1 . Open and close the battery door on each hearing aid three times in 10 seconds . 2 . A 10-second double tone (
) means the hearing aid is now in Flight Mode . It is important to wait an additional 15 seconds after you activate Flight Mode before opening and closing the battery compartment again for any reason . if you open and close the battery compartment during this 15 second window, wireless communication will reactivate . Advanced Options 37 Activating wireless communication (turning off Flight Mode) Zinc-Air battery models 1 . Open and close the battery door on each hearing aid once . 2 . Wireless communication will be activated after 10 seconds . Turning off wireless communication (activating Flight Mode) Rechargeable model 1. Turn off your hearing aid. 2 . Press the button for 9 seconds . 3. Your hearing aid will double-flash four times. If you are wearing your hearing aids at the time, you will hear double tones (
) for about 10 seconds, meaning the hearing aid is now in Flight Mode . Activating wireless communication (turning off Flight Mode) Rechargeable model 1. Turn your hearing aid off and then on. 2 . Wireless communication will be activated after 10 seconds . 38 Advanced Options Cleaning and caring for your hearing aids Cleaning tools These cleaning tools come with your hearing aids:
1 . Soft cloth . 2 . Brush with battery magnet . Your hearing care professional may give you a set of wax filters. Cleaning and caring for your hearing aids 39 General instructions for care and maintenance NOTE: To ensure you get the highest quality experience and longest useful lifetime out of your hearing aids, it is important to clean and care for them . Keeping your hearing aids in perfect working order is easily done just follow these steps:
1. When you remove your hearing aids, turn them off by opening the battery doors completely. This helps to dry them out . 2 . After removing your hearing aids, wipe them with a soft cloth to keep them clean and dry . 3 . If you use a drying agent, only use recommended products . 4 . Apply cosmetics, perfume, after-shave, hairspray, lotions etc . BEFORE putting on your hearing aids . These products can damage or discolour your hearing aids . 5 . Never immerse your hearing aids in liquid . 6 . Keep your hearing aids away from excessive heat and direct sunlight . 7 . Do not swim, shower or steam bathe while wearing your hearing aids . Never use alcohol or other cleaning solutions to clean your hearing aids . This can damage your hearing aids and may cause a skin reaction . Ear wax or other residues on your hearing aids might cause infection . Clean your hearing aids CAUTION:
as instructed to avoid this . 40 Cleaning and caring for your hearing aids Daily Care and Maintenance It is important to keep your hearing aids clean and dry on a daily basis . Use the supplied cleaning tools . 1 . Wipe your hearing aids with the cloth . 2 . Swipe the small brush across the microphones . If your receiver has a microphone, remember to brush that one as well . NOTE: Never try to put the bristles of the small brush or the cleaning wire into the microphone inlets . This can damage your hearing aids . Cleaning and caring for your hearing aids 41 NOTE:
Do not use water to clean your receiver wires or domes . Use a soft, dry cloth to wipe your earmoulds clean . Receiver wires may become stiff, brittle or discoloured over time. Contact your hearing care professional to replace your receiver . If you think your receiver wire needs to be replaced, contact your hearing care professional . Changing your hearing aid domes We recommend that your hearing care professional shows you how to change domes . You should change your domes every 3 months or more often according to the advice of your hearing care professional . Incorrect dome replacement can result in a dome being left in your ear when you remove your hearing aid . If you suspect that you have a dome stuck in your ear, contact your hearing care professional . 42 Cleaning and caring for your hearing aids Standard domes The illustrations show an open dome, but the procedure is the same for all other domes . Follow these instructions to replace your domes . 1 . Remove the used dome by pulling it off the receiver and discard. This may require a bit of force . 2 . Push the new dome over the ribbed end of the receiver wire . 3 . Check that the dome is securely mounted 4 . When placed correctly, by carefully lifting the lower part of the dome and verifying that the collar completely covers the ribbed end of the wire . the dome will appear slightly angled . Cleaning and caring for your hearing aids 43 Tulip domes To change a tulip dome, follow these instructions:
1 . Remove the used dome by pulling 2 . Push the largest petal back, then off the receiver and discard. This may require a bit of force . press the tulip dome over the ribbed end of the receiver wire . 3 . Check that the tulip dome is 4 . Push the larger petal securely mounted by verifying that the collar completely covers the ribbed end of the wire . forward . This illustration show correctly mounted tulip domes . Ensure the large petal is outside the small petal . 44 Cleaning and caring for your hearing aids Changing the wax filter The wax filter helps keep earwax away from the components of the hearing aid . You must replace it on a regular basis . Consult your hearing care professional for advice on how often you need to do this . It will depend on how much earwax your ears produce . If you wear a dome, remove it before following this process for replacing the wax filter. You will need your box of wax filter tools. Box of 8 wax filter tools. The wax filter tool has two functions:
a removal tip to collect the used filter, and a replacement tip with a white filter. Cleaning and caring for your hearing aids 45 Removing the old wax filter 1 . Remove the dome from the receiver wire . 2 . Open the wax filter case and take one of the tools out . Each tool has a small hook in one end and a new wax filter in the other. 3. Insert the removal tip into the used wax filter and then pull the tool straight out . It is important to pull it straight and not on an angle . 46 Cleaning and caring for your hearing aids Inserting the new wax filter 1 . Insert the other end of the tool into the sound outlet (the end with the replacement filter). 2 . Gently press the replacement straight into the sound outlet until the outer ring is touching the sound outlet . 3 . Pull the tool straight out your new wax filter will remain in place . Re-attach your dome or a replacement dome . Cleaning and caring for your hearing aids 47 Storing your hearing aids Zinc-Air battery models 2 . When they arent being worn, keep your hearing aids dry by leaving the battery doors open . 1 . The best storage for your hearing aids is the case they came in . 48 Cleaning and caring for your hearing aids Wireless accessories Our wireless eco-system features a comprehensive range of seamlessly integrated wireless accessories . These let you stream high quality stereo sound and speech directly to your hearing aids . Please find the list of available wireless accessories and their features below:
TV Streamer 2 streams audio from a TV and most other audio sources to your hearing aids at a volume that suits you . Remote Control adjusts volume, mutes your hearing aids and changes programs . Remote Control 2 adjusts volume, mutes your hearing aids, changes programs and displays your settings . remote control . situations . Phone Clip+ streams phone conversations and stereo sound to both hearing aids and doubles as a Micro Mic is a microphone that can be worn by others . It improves speech comprehension in noisy Multi Mic works like the Micro Mic but doubles as a table microphone . It connects with loop and FM systems and has a mini-jack input for streaming audio from a computer or music player . Wireless accessories 49 NOTE:
Ask your hearing care professional for more information on the range of wireless accessories . For use of wireless functionality only use ReSound wireless accessories . For further guidance regarding e .g . pairing, please refer to the user guide of the relevant Resound wireless accessory . 50 Wireless accessories Tinnitus Management Tinnitus Sound Generator module Your hearing aids include the Tinnitus Sound Generator (TSG) module . The TSG is a software tool that generates sounds to be used in tinnitus management programmes to relieve suffering from tinnitus. The TSG can generate sounds adjusted to your personal preference and your specific therapeutic needs as determined by your doctor, audiologist or hearing care professional . Depending on the selected hearing aid function and the environment you are in, you may hear the therapeutic sound of a continuous or fluctuating noise. Indications for use of the TSG module (US only) The TSG module is a software tool that generates sounds to be used in a Tinnitus Management Programme to temporarily relieve patients suffering from Tinnitus. The target population is primarily the adult population over 18 years of age . This product may also be used with children 5 years or older . However, children and physically or mentally disabled users will require training by a doctor, audiologist, hearing care professional or the guardian for the insertion and removal of the hearing aid containing the TSG module . The TSG module is prescribed by healthcare professionals treating patients suffering from Tinnitus, as well as conventional hearing disorders. The fitting of the TSG module must be done by a hearing professional participating in a Tinnitus Management Programme . Tinnitus Management 51 User Instructions for the TSG module Description of the Device The Tinnitus Sound Generator (TSG) Module is a software tool that generates sounds to be used in tinnitus management programmes to relieve suffering from tinnitus. Explanation of how the device functions The TSG module is a frequency and amplitude shaped white-noise generator . Noise signal level and frequency characteristics can be adjusted to the specific therapeutic needs as determined by your doctor, audiologist or hearing care professional . Your doctor, audiologist or hearing care professional can modulate the generated noise with the purpose of making it more pleasant . The noise can then resemble, for example, crashing waves on a shore . Modulation level and speed can also be configured to your likes and needs. An additional feature can be enabled by your hearing care professional that allows you to select predefined sounds that simulate sounds from nature, such as breaking waves or running water . If you have two wireless hearing aids that support ear to ear synchronization this functionality can be enabled by your hearing care professional . This will cause the Tinnitus Sound Generator to synchronize the sound in both hearing aids . 52 Tinnitus Management If your tinnitus troubles you only in quiet environments, your doctor, audiologist or hearing care professional can set the TSG Module so that it becomes audible exclusively only in such surroundings . The overall sound level can be adjusted via an optional volume control . Your doctor, audiologist or hearing care professional will review with you the need for having such a control . For hearing aids where ear to ear synchronization is enabled your hearing care professional can also enable environmental monitoring synchronization so that the TSG noise level is automatically adjusted simultaneously in both hearing aids dependent on the background sound level . Additionally if the hearing aid has a volume control then the background noise level monitored by the hearing aid and the volume control can be used simultaneously to adjust the generated noise level in both hearing aids . The scientific concepts that form the basis for the device The TSG module provides sound enrichment with the aim of surrounding the tinnitus sound with a neutral sound which is easily ignored . Sound enrichment is an important component of most approaches to tinnitus management, such as Tinnitus Retraining Therapy (TRT) . To assist habituation to tinnitus, this needs to be audible . The ideal level of the TSG module, therefore, should be set so that it starts to blend with the tinnitus, and so that you can hear both your tinnitus as well as the sound used . In a majority of instances, the TSG module can also be set to mask the tinnitus sound, so to provide temporary relief by introducing a more pleasant and controllable sound source . Tinnitus Management 53 TSG Volume Control The sound generator is set to a specific loudness level by the hearing care professional. When switching the sound generator on, the volume will have this optimal setting . Therefore, it might not be necessary to control the volume (loudness) manually . However, the volume control provides the ability to adjust the volume, or amount of stimulus, to the liking of the user . The volume control is an optional feature in the TSG module used for adjusting the sound generator output level . Using TSG with smartphone apps The tinnitus sound generator control via hearing aid push buttons can be enhanced with wireless control from a TSG control app on a smart phone or mobile device . This functionality is available in supported hearing aids when a hearing care professional has enabled the TSG functionality during fitting of the hearing aid . NOTE: To use smart phone apps the hearing aid must be connected with the smart phone or mobile device . 54 Tinnitus Management Available sounds White noise signal which can be shaped with the following configurations:
Technical Specifications Audio signal technology Digital . High-pass filter Low-pass filter 500 Hz 750 Hz 1000 Hz 1500 Hz 2000 Hz
2000 Hz 3000 Hz 4000 Hz 5000 Hz 6000 Hz 8000 Hz The white noise signal can be modulated in amplitude with an attenuation depth of up to 14dB . Tinnitus Management 55 Prescription use of this device The TSG module should be used as prescribed by your doctor, audiologist or hearing care professional . In order to avoid permanent hearing damages, the maximum daily usage depends on the level of the generated sound . Should you develop any side effects from using the sound generator, such as dizziness, nausea, headaches, perceived decrease in auditory function or increase in tinnitus perception, you should discontinue use of sound generator and seek medical evaluation . The target population is primarily the adult population over 18 years of age . This product may also be used with children 5 years of age or older . However, children and physically or mentally disabled users will require training by a doctor, audiologist, hearing care professional or the guardian for the insertion and removal of the hearing aid containing the TSG module . Important notice for prospective sound generator users A tinnitus masker is an electronic device intended to generate noise of sufficient intensity and bandwidth to mask internal noises . It is also used as an aid in hearing external noises and speech . Good health practice requires that a person with a tinnitus condition have a medical evaluation by a licensed physician (preferably a physician who specializes in diseases of the ear) before using a sound generator . Licensed physicians who specialize in diseases of the ear are often referred to as otolaryngologists, otologists or otorhinolaryngologists . 56 Tinnitus Management The purpose of medical evaluation is to assure that all medically treatable conditions that may affect tinnitus are identified and treated before the sound generator instrument is used. The sound generator instrument is a tool to generate sounds to be used with appropriate counselling and/ or in a tinnitus management programme to relieve patients suffering from tinnitus. Warning Information WARNINGS:
professional . Sound generators can be dangerous if improperly used . Sound generators should be used only as advised by your doctor, audiologist or hearing care Sound generators are not toys and should be kept out of reach of anyone who might cause themselves injury (especially children and pets) . Tinnitus Management 57 CAUTIONS:
Should the user develop any side effects from using the sound generator, such as dizziness, nausea, headaches, perceived decrease in auditory function or increase in tinnitus perception, the user should discontinue use of the sound generator and seek medical evaluation . To prevent unintended usage by paediatric or physically or mentally disabled users, the volume control must, if enabled, be configured to only provide a decrease of the sound generator output level . Children and physically or mentally disabled users will require guardian supervision while wearing the TSG hearing aid . WARNING TO THE HEARING CARE PROFESSIONAL:
A hearing care professional should advise a prospective sound generator user to consult promptly with a licensed physician (preferably an ear specialist) before getting a sound generator if the hearing care professional determines through inquiry, actual observation, or review of any other available information concerning the prospective user that the prospective user has any of the following conditions:
1 . Visible congenital or traumatic deformity of the ear . 2 . History of active drainage from the ear within the previous 90 days . 3 . History of sudden or rapidly progressive hearing loss within the previous 90 days . 4 . Acute or chronic dizziness . 58 Tinnitus Management 5 . Unilateral hearing loss of sudden or recent onset within the previous 90 days . 6 . Audiometric air-bone gap equal to or greater than 15dB at 500 hertz (Hz), 1000 Hz, and 2000 Hz . 7. Visible evidence of significant cerumen accumulation or a foreign body in the ear canal. 8 . Pain or discomfort in the ear . CAUTION: The maximum output of the sound generator falls into the range that can cause hearing loss according to OSHA regulations . In accordance with NIOSH recommendations, the user should not use the sound generator for more than eight (8) hours a day when this is set to a level of 85db SPL or above . When the sound generator is set to levels of 90db SPL or above the user should not use the sound generator for more than two (2) hours per day . In no case should the sound generator be worn at uncomfortable levels . Tinnitus Management 59 General warnings and cautions WARNINGS:
Consult a hearing care professional:
- If you suspect that you have a dome, wax filter or other object in your ear canal, consult your hearing care professional . These objects can be harmful and can cause an infection in your ear .
- If you experience skin irritation .
- If excessive ear wax accumulates with the use of the hearing aid . Do not wear your hearing aids while being exposed to radiation . Some types of radiation, e .g . from MRI or CT scanners, can affect the settings in your hearing aids, causing malfunction and potentially damage to your hearing . Other types of radiation, such as burglar alarms, room surveillance systems, mobile phones and radio equipment will not damage your hearing aids. They may, however, briefly affect the sound quality in your hearing aids and may create undesired sounds . Never use your hearing aids in places with explosive gases such as mines, oil fields or the like unless these areas are certified for hearing aid use. Using your hearing aids in places that are not certified can be dangerous. 60 General warnings and cautions Never leave children or people with cognitive, intellectual or mental health challenges unsupervised while using their hearing aids . Hearing aids contain small pieces that can be dangerous if swallowed . If any part of a hearing aid is swallowed, seek immediate medical attention . Swallowing a hearing aid can result in choking and can be harmful to your health . If a hearing aid is swallowed, seek immediate medical attention . Keep hearing aids away from pets, children and people with cognitive, intellectual or mental health challenges . External devices connected to the electrical input must be safe according to the requirements of IEC 60601-1-1, IEC 60065, EN/IEC 62368-1 or IEC 60950-1, as appropriate . Warning to hearing care professionals: Special care should be exercised in selecting and fitting hearing aids with maximum sound pressure level that exceeds 132dB SPL with an IEC 60711:1981 occluded ear simulator . The remaining hearing may risk further impairment . CAUTIONS:
damaging your hearing . Only use your hearing aids as indicated by your hearing care professional, otherwise you risk Do not use a broken hearing aid . It may not work properly and may be harmful to your hearing . It may also cause scratches or sores due to sharp edges . General warnings and cautions 61 Only use original tubes and domes with your hearing aids . Only use accessories intended for use with your hearing aids . Consult your hearing aid professional for more information . Do not try to modify the shape of your hearing aid or accessories . This can cause skin reactions or sharp edges leading to scratches or sores . If you have two hearing aids, they may be tuned differently. Do not swap them as this could damage your hearing . Your hearing aids are colour-coded . Left = blue Right = red . If your hearing aids are not colour coded, ask your hearing care professional to add colour-coding . If you experience side effects, contact your hearing care professional. Possible side effects from wearing a hearing aid may be:
- Dizziness
- Tinnitus
- Perceived worsening of hearing loss
- Nausea
- Skin reaction
- Ear wax accumulation If you suspect that you have a dome, wax filter or other object in your ear canal, consult your hearing care professional . These objects can be harmful and can cause an infection in your ear . If you have a sore or injury where your hearing aid touches your ear or head, continued use of the hearing aid may cause it to worsen or prevent it from healing . Consult your hearing care professional for assistance . 62 General warnings and cautions Your hearing aids are tuned to your hearing . Do not allow others to use your hearing aids as this can damage their hearing . Turn off your hearing aids wireless functionality in areas where this is mandatory. When wireless function is activated, the device uses low-powered digitally coded transmissions in order to communicate with other wireless devices . Although unlikely, nearby electronic devices may be affected. In that case, move the hearing aid away from the affected electronic device . Do not attempt to dry your hearing aids in an oven, microwave oven or other heating equipment . This will cause them to melt and may cause burns to your skin . Your hearing aids have been customised to amplify soft and loud sounds according to your particular needs . If the amplification seems too loud or you suspect the hearing aid is malfunctioning (e.g. you hear distorted or unusual sound), contact your hearing care professional . A malfunctioning hearing aid can damage your hearing . In general, exposure to loud sounds can damage your hearing . This could be loud music or loud environments . You can best protect your hearing by reducing exposure to loud sound and environments or by using hearing protection . General warnings and cautions 63 Troubleshooting Issue Potential cause Potential solution Feedback or whistling Is your earmould or dome inserted correctly in your ear?
Re-insert it . Is the volume very loud?
Reduce the volume . Is the receiver wire broken or is the earmould clogged?
Visit your hearing care professional . Are you holding an object (e .g . a hat or a telephone mouthpiece) close to the hearing aid?
Move your hand away to create more space between the hearing aid and the object . Is your ear full of wax?
Visit your physician . Is there a battery in the hearing aid? (Zinc-Air battery models only) Insert a new battery . Is the battery still good?
(Zinc-Air battery models only) Replace with a new battery . No Sound Is the hearing aid turned on?
Turn it on . 64 Troubleshooting Issue Potential cause Potential solution No Sound Is the hearing aid charged?
(Rechargeable model only) Is the hearing aid charger charged?
(Rechargeable model only) Charge the hearing aid .
(See the user manual for your charger .) Charge the hearing aid charger .
(See the user manual for your charger .) Is the receiver wire broken or the earmould clogged?
Consult your hearing care profes-
sional . Is your ear full of wax?
Visit your physician . Sound is disorted, splut-
tering or weak Is the battery dead?
(Zinc-Air battery models only) Replace with a new one . Is the battery dirty?
(Zinc-Air battery models only) Clean it or replace it with a new one . Is the receiver wire broken or the earmould clogged?
Consult your hearing care profes-
sional . Is there moisture in your hearing aid?
Use a desiccant (drying kit) . Troubleshooting 65 Issue Potential cause Potential solution Battery drains very quickly Did you leave your hearing aids turned on for long periods of time?
Always turn off your hearing aids when you are not using them, e .g . during the night . Check the battery packaging . Is the battery old?
(Zinc-Air battery models only) Is the hearing aid old
(Rechargeable model only) Visit your hearing care professional . Hearing aid is not charging Is the hearing aid sitting correctly in the charger?
Is the hearing aid charger charged?
Reinsert the hearing aid in the charger . (See the user manual for your charger .) Charge the hearing aid charger .
(See the user manual for your charger .) 66 Troubleshooting Warnings to hearing care professionals and hearing aid users (US only) Hearing Aid Expectations A hearing aid will not restore normal hearing and will not prevent or improve a hearing impairment resulting from organic conditions . Consistent use of the aid is recommended . In most cases, infrequent use does not permit you to get full benefit from it. The use of a hearing aid is only part of hearing rehabilitation and may need to be supplemented by auditory training and instructions i Warnings to hearing care professionals and hearing aid users (US only) 67 Warning to Hearing Aid Dispensers A hearing aid dispenser should advise a prospective hearing aid user to consult promptly with a licensed physician (preferably an ear specialist) before dispensing a hearing aid, if the hearing aid dispenser determines through inquiry, actual observation, or review of any other available information concerning the prospective user, that the prospective user has any of the following conditions:
1 . Visible congenital or traumatic deformity of the ear . 2 . History of active drainage from the ear within the previous 90 days . 3 . History of sudden or rapidly progressive hearing loss within the previous 90 days . 4 . Acute or chronic dizziness . 5 . Unilateral hearing loss of sudden or recent onset within the previous 90 days . 6 . Audiometric air-bone gap equal to or greater than 15 decibels at 500 hertz (Hz), 1,000 Hz, and 2,000 Hz . 8 . Pain or discomfort in the ear . 7. Visible evidence of significant cerumen accumulation or a foreign body in the ear canal. 68 Warnings to hearing care professionals and hearing aid users (US only) Important Notice for Prospective Hearing Aid Users Good health practice requires that a person with a hearing loss have a medical evaluation by a licensed physician (preferably a physician who specializes in diseases of the ear) before purchasing a hearing aid . Licensed physicians who specialize in diseases of the ear are often referred to as otolaryngologists, otologists or otorhinolaryngologists . The purpose of the medical evaluation is to assure that all medically treatable conditions that may affect hearing are identified and treated before the hearing aid is purchased . Following the medical evaluation, the physician will give you a written statement that states that your hearing loss has been medically evaluated and that you may be considered a candidate for a hearing aid . The physician will refer you to an audiologist or a hearing aid dispenser, as appropriate, for a hearing aid evaluation . The audiologist or hearing aid dispenser will conduct a hearing aid evaluation to assess your ability to hear with and without a hearing aid . The hearing aid evaluation will enable the audiologist or dispenser to select and fit a hearing aid to your individual needs. If you have reservations about your ability to adapt to amplification, you should inquire about the availability of a trial-rental or purchase-option program. Many hearing aid dispensers now offer programs that permit you to wear a hearing aid for a period of time for a nominal fee after which you may decide if you want to purchase the hearing aid . Warnings to hearing care professionals and hearing aid users (US only) 69 Federal law restricts the sale of hearing aids to those individuals who have obtained a medical evaluation from a licensed physician . Federal law permits a fully informed adult to sign a waiver statement declining the medical evaluation for religious or personal beliefs that preclude consultation with a physician . The exercise of such a waiver is not in your best health interest and its use is strongly discouraged . Children with hearing loss (US only) In addition to seeing a physician for a medical evaluation, a child with a hearing loss should be directed to an audiologist for evaluation and rehabilitation because hearing loss may cause problems in language development and the educational and social growth of a child. An audiologist is qualified by training and experience to assist in the evaluation and rehabilitation of a child with hearing loss . 70 Warnings to hearing care professionals and hearing aid users (US only) Regulatory information Warranties and repairs The manufacturer provides a warranty on hearing aids in the event of defects in workmanship or pledges to secure functionality at least equivalent to the original hearing aid . As a signatory to the United Nations Global Compact initiative, the manufacturer is committed to doing this in line with environment-
friendly best practices . Hearing aids therefore, at the manufacturers discretion, may be replaced by new products or products manufactured from new or serviceable used parts, or repaired using new or refurbished replacement parts . The warranty period of hearing aids is designated on your warranty card, which is provided by your hearing care professional . For hearing aids that require service, please contact your hearing care professional for assistance . Hearing aids that malfunction must be repaired by a qualified technician. Do not attempt to open the case of hearing aids, as this will invalidate the warranty . Temperature test, transport and storage information Our hearing aids are subjected to various tests in temperature and damp heating cycling between
-25 C (-13 F) and +70 C (+158 F) according to internal and industry standards . Regulatory information 71 During normal operation the temperature should not exceed the limit values of 0 C (+32 F) to +45 C
(+113 F), and relative humidity of 90% RH, non-condensing . Air pressure between 500 hPa and 1100 hPa is appropriate . During transport or storage, the temperature should not exceed the limit values of -20 C (-4 F) to
+60 C (+140 F) and relative humidity of 90% RH, non-condensing (for limited time) . The air pressure between 500 hPa and 1100 hPa is appropriate . Statement operation . This device complies with part 15 of the FCC rules and ISED rules . Operation is subject to the following two conditions:
1 . This device may not cause harmful interference . 2 . This device must accept any interference received, including interference that may cause undesired NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules and ISED rules . These limits are designed to provide reasonable protection against harmful interference in a residential installation . This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications . 72 Regulatory information However, there is no guarantee that interference will not occur in a particular installation . If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna . Increase the separation between the equipment and receiver . Connect the equipment into an outlet on a circuit different from the one in which the receiver is connected . Consult the dealer or an experienced radio/TV technician for help . Changes or modifications can void the users authority to operate the equipment. The products comply with the following regulatory requirements:
In EU: the device conforms to the Essential Requirements according to Annex I of Council Directive 93/42/EEC for medical devices (MDD) . Hereby, GN ReSound A/S declares that the radio equipment types CAR46A, CAR12A and CAR13A are in compliance with Directive 2014/53/EU . The full text of the EU declaration of conformity is available at the following internet address:
declarations .resound .com In US: FCC CFR 47 Part 15, subpart C . Regulatory information 73 In Canada: these hearing aids are certified under the rules of ISED. Other identified applicable international regulatory requirements in countries outside the EU and US. Please refer to local country requirements for these areas . Japanese Radio Law and Japanese Telecommunications Business Law Compliance . This device is granted pursuant to the Japanese Radio Law () and the Japanese telecommunications Business Law () This device should not be modified (otherwise the granted designation number will become invalid . Type designations Hearing aid type designations for models included in this user guide are:
CAR46A, FCC ID:X26CAR46A, IC: 6941C-CAR46A, CAR12A, FCC ID: X26CAR12A, IC: 6941C-CAR12A and CAR13A, FCC ID: X26CAR13A, IC: 6941C-CAR13A This device includes an RF transmitter which operates in the frequency band of 2 .4 GHz 2 .48 GHz . 74 Regulatory information Symbols WARNING: Points out a situation that could lead to serious injuries . CAUTION: Indicates a situation that could lead to minor and moderate injuries . Advice and tips on how to handle your hearing aid better . Equipment includes an RF transmitter . Follow instructions for use . Do not dispose of your hearing aids and batteries with ordinary household waste . Your hearing aids and batteries should be disposed of at sites intended for electronic waste or returned to your hearing care professional for safe disposal . Please ask your local hearing care professional concerning disposal of your hearing aid . NOTE: There may be specific regulations in your country. Complies with ACMA requirements Complies with IMDA Standards DA105282 Regulatory information 75 Technical specifications RIE LP/MP Receiver Models: RT962-DRW-MP, RT962-DRW-LP, RT961-DRW-MP, RT961-DRW-LP, RT961-DRWC-MP, RT961-DRWC-LP, RT762-DRW-MP, RT762-DRW-LP, RT761-DRW-MP, RT761-DRW-LP, RT761-DRWC-MP, RT761-DRWC-LP, RT562-DRW-MP, RT562-DRW-LP, RT561-
DRW-MP, RT561-DRW-LP, RT561-DRWC-MP, RT561-DRWC-LP, RT462-DRW-MP, RT462-DRW-LP, RT461-DRW-MP, RT461-DRW-LP, RT461-DRWC-MP, RT461-DRWC-LP Reference test gain (60 dB SPL input) Full-on gain (50 dB SPL input) Maximum output (90 dB SPL input) Total harmonic distortion Telecoil sensitivity (1 mA/m input)*
HFA - SPLIV @ 31 .6 mA/m (ANSI) Full-on telecoil sensitivity @ 1mA/m Equivalent input noise, w/o Noise reduction 1/3 Octave Equivalent input noise, w/o Noise reduction HFA Max . HFA Max . HFA 500 Hz 800 Hz 1600 Hz Max . HFA HFA 1600 Hz LP 32 53 46 113 108 0 .5 0 .2 0 .4 83 92 76 20 7 30 MP 37 58 52 116 114 0 .6 0 .6 0 .7 90 97 83 20 7 30 dB dB
dB SPL dB SPL dB SPL dB SPL
) L P S B d
t u p t u O 130 120 110 100 90 80 70
) B d
i n a G 70 60 50 40 30 20 10 Maximum Output (OSPL 90) Frequency (Hz) Full-On and Reference Test Gain Full-on gain 50dB SPL input Frequency range IEC 60118-0: 2015 100-9410 100-9160 Hz Battery Lifetime (Battery type Rechargeable)**
Current Drain (Quiescent/Operating) (Model 61-DRW, 62-DRW) 0 .81/1 .04 0 .81/1 .04 mA
* Telecoil is only for the RT962, RT762, RT562, RT462 models .
** Expected operating time of the rechargeable battery depends on active features, the use of wireless accessories, hearing loss, battery age and sound environment . Reference test gain 60dB SPL input LP MP Frequency (Hz) 76 Technical specifications RIE HP/UP Receiver Models: RT962-DRW-UP, RT962-DRW-HP, RT961-DRW-UP, RT961-DRW-HP, RT961-DRWC-UP, RT961-DRWC-HP, RT762-DRW-UP, RT762-DRW-HP, RT761-DRW-UP, RT761-DRW-HP, RT761-DRWC-UP, RT761-DRWC-HP, RT562-DRW-UP, RT562-DRW-HP, RT561-
DRW-UP, RT561-DRW-HP, RT561-DRWC-UP, RT561-DRWC-HP, RT462-DRW-UP, RT462-DRW-HP, RT461-DRW-UP, RT461-DRW-HP, RT461-DRWC-UP, RT461-DRWC-HP Reference test gain (60 dB SPL input) Full-on gain (50 dB SPL input) Maximum output (90 dB SPL input) Total harmonic distortion Telecoil sensitivity (1 mA/m input)*
HFA - SPLIV @ 31 .6 mA/m (ANSI) Full-on telecoil sensitivity @ 1mA/m Equivalent input noise, w/o Noise reduction 1/3 Octave Equivalent input noise, w/o Noise reduction Frequency range IEC 60118-0: 2015 100-7140 100-5010 Hz Battery Lifetime (Battery type Rechargeable)**
30 30 Current Drain (Quiescent/Operating) (Model 61-DRW, 62-DRW) 0 .81/1 .04 0 .81/1 .04 mA
* Telecoil is only for the RT962, RT762, RT562, RT462 models .
** Expected operating time of the rechargeable battery depends on active features, the use of wireless accessories, hearing loss, battery age and sound environment . HP UP HFA Max . HFA Max . HFA 500 Hz 800 Hz 1600 Hz Max . HFA HFA 1600 Hz HP 40 65 59 122 117 0 .3 0 .7 0 .7 95 100 88 20 7 UP 47 75 65 130 124 1 .0 1 .3 0 .1 106 108 95 22 9 dB dB
dB SPL dB SPL dB SPL dB SPL
) L P S B d
t u p t u O 140 130 120 110 100 90 80
) B d
n a G i 80 70 60 50 40 30 20 Maximum Output (OSPL 90) Frequency (Hz) Full-On and Reference Test Gain Full-on gain 50dB SPL input Reference test gain 60dB SPL input Frequency (Hz) Technical specifications 77 RIE MM Receiver Models: RT962-DRW-MM, RT961-DRW-MM, RT961-DRWC-MM, RT762-DRW-MM, RT761-DRW-MM, RT761-DRWC-MM Reference test gain (60 dB SPL input) Full-on gain (50 dB SPL input) Maximum output (90 dB SPL input) Total harmonic distortion Telecoil sensitivity (1 mA/m input)*
HFA - SPLIV @ 31 .6 mA/m (ANSI) Full-on telecoil sensitivity @ 1mA/m Equivalent input noise, w/o Noise reduction 1/3 Octave Equivalent input noise, w/o Noise reduction HFA Max . HFA Max . HFA 500 Hz 800 Hz 1600 Hz Max . HFA HFA 1600 Hz MM 33 53 47 115 110 0 .1 0 .9 0 .4 82 93 75 20 7 28 dB dB
dB SPL dB SPL dB SPL dB SPL
) L P S B d
t u p t u O 140 130 120 110 100 90 80
) B d
n a G i 70 60 50 40 30 20 10 Maximum Output (OSPL 90) Frequency (Hz) Full-On and Reference Test Gain Full-on gain 50dB SPL input Reference test gain 60dB SPL input Frequency (Hz) Frequency range IEC 60118-0: 2015 100-9100 Hz Battery Lifetime (Battery type Rechargeable)**
Current Drain (Quiescent/Operating) (Model 61-DRW, 62-DRW) 0 .82/1 .04 mA
* Telecoil is only for the RT962 and RT762 models .
** Expected operating time of the rechargeable battery depends on active features, the use of wireless accessories, hearing loss, battery age and sound environment . 78 Technical specifications Hearing aid variants Receiver-in-the-ear (RIE) hearing aids of type CAR46A with FCC ID X26CAR46A, IC number 6941C-CAR46A and rechargeable Li-lon battery are available in following variants:
RT961-DRWC, RT761-DRWC, RT561-DRWC, RT461-DRWC:
Nominal RF output power transmitted is -11 .5 dBm . Receiver-in-the-ear (RIE) hearing aids of type CAR12A with FCC ID X26CAR12A, IC number 6941C-CAR12A and size 312 Zinc-air battery are available in following variants:
RT961-DRW, RT761-DRW, RT561-DRW, RT461-DRW:
Nominal RF output power transmitted is -10 .34 dBm . Receiver-in-the-ear (RIE) hearing aids of type CAR13A with FCC ID X26CAR13A, IC number 6941C-CAR13A and size 13 Zinc-air battery are available in following variants:
RT962-DRW, RT762-DRW, RT562-DRW, RT462-DRW:
Nominal RF output power transmitted is -7 .1 dBm . Hearing aid variants 79 Additional information Acknowledgments Portions of this software are written by Kenneth MacKay (micro-ecc) and licensed under the following terms and conditions:
Copyright 2014, Kenneth MacKay . All rights reserved . Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:
Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer . Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution . THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED . IN NO EVENT SHALL THE COPYRIGHT HOLDER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL 80 Additional information DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE . Use of the Made for Apple badge means that an accessory has been designed to connect specifically to iPhone, iPad and iPod touch models, and has been certified by the developer to meet Apple performance standards . Apple is not responsible for the operation of this device or its compliance with safety and regulatory standards . 2020 GN Hearing A/S . All rights reserved . ReSound is a trademark of GN Hearing A/S . Apple, the Apple logo, iPhone, iPad, iPod touch are trademarks of Apple Inc ., registered in the U .S . and other countries . App Store is a service mark of Apple Inc ., registered in the U .S . and other countries . Android, Google Play and the Google Play logo are trademarks of Google LLC . The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG, Inc . Additional information 81 Manufacturer according to EU Medical Device Directive 93/42/EEC Worldwide Headquarters GN ReSound A/S Lautrupbjerg 7 DK-2750 Ballerup Denmark Tel.: +45 4575 1111 resound.com CVRno. 55082715 Singapore GN Hearing Pte. Ltd. 456 Alexandra Road
#22-01 Singapore 119962 Tel: +65 6320 9388 resound.com United Kingdom GN Hearing UKLtd. Kirtlington Business Centre Portway, Kirtlington Oxon OX5 3JA Tel.: +44 1869 352 800 resound.com Australia GN Hearing Australia PtyLtd Gate C, 19-25 Khartoum Rd Macquarie TechnologyPark Macquarie ParkNSW 2113 Tel.: (free) 1800 658 955 resound.com New Zealand GN Hearing New Zealand Limited Ground Floor, North Entrance 4 Fred Thomas Drive Takapuna, Auckland, 0622 Tel.: (free) 0800 900 126 resound.com Any issues relating to the EU Medical Device Directive 93/42/EEC or EU Radio Equipment Directive 2014/53/EU should be directed to GN ReSound A/S. A
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1 2 | Photos internal | Internal Photos | 779.93 KiB | July 29 2020 / January 25 2021 | delayed release |
1 2 | 62129RRF.007 Photographs | Test Setup Photos | 379.72 KiB | July 29 2020 / January 25 2021 | delayed release |
1 2 | 62129RRF017 Photographs | Test Setup Photos | 857.32 KiB | July 29 2020 / January 25 2021 | delayed release |
1 2 | USA - FCC Confidentiality Request | Cover Letter(s) | 516.22 KiB | July 29 2020 |
Date: 11/07/2020 DEKRA Testing and Certification, S.A.U. Parque Tecnolgico de Andaluca C/ Severo Ochoa 2 & 6 29590 Campanillas Mlaga, Espaa Ref: Confidentiality request for FCC ID: X26CAR13A To whom it may concern:
Pursuant to 0.457(d)(1)(ii) and 0.459 of the Commissions Rules (47 C.F.R.) and 552 (b)(4) of the Freedom of Information Act, GN Hearing A/S hereby request requests that a part of the subject FCC application be held confidential to avoid release of sensitive information of the product to the public. For the product stated above, we request that the following information be withheld from public disclose:
Permanent Type of Confidentiality Requested Short Term Short Term Short Term Short Term Short Term Short Term Short Term Short Term Short Term Permanent Permanent Permanent Permanent Exhibit Block Diagrams External Photos Internal Photos Operation Description Parts List & Placement/BOM Tune-Up Procedure Schematics Test Setup Photos Users Manual Permanent Confidentiality:
The above materials contain trade secrets and proprietary information not customarily released to the public. The public disclosure of these matters might be harmful to us and provide unjustified benefits to our competitors. Short-Term Confidentiality:
We hereby request short-term confidentiality for the product stated above to avoid premature release of sensitive information prior to marketing or release of the product to the public. Release date of short term confidentiality is:
45 days from grant date marked 90 days from grant date marked 135 days from grant date marked 180 days from grant date marked Specific date:
We are also aware that we are responsible to notify DEKRA in the event information regarding the product or the product is made available to the public. DEKRA will then release the documents listed above for public disclosure pursuant to FCC Public Notice DA 04-1705. Sincerely, P.A. _______________________ By: Lars Hagander Title: Vice president, Corporate Quality FCB012_02 //DEKRA Testing and Certification, S.A.U. // www.dekra-product-safety.com/wireless Company: GN Hearing A/S, Lautrupbjerg 7, 2750 Ballerup, Denmark Telephone: +45 45 75 21 00 e-mail: lhagander@gnresound.dk FCB012_02 //DEKRA Testing and Certification, S.A.U. // www.dekra-product-safety.com/wireless
1 2 | USA FCC DoC Declaration letter | Cover Letter(s) | 487.18 KiB | July 29 2020 |
Date: 11/07/2020 DEKRA Testing and Certification, S.A.U. Parque Tecnolgico de Andaluca C/ Severo Ochoa 2 & 6 29590 Campanillas Mlaga, Espaa Ref: sDoC declaration letter for equipment with FCC ID: X26CAR13A Pursuant to 15.101 of the Commissions Rules (47 C.F.R.), GN Hearing A/S hereby declare that the device above mentioned is classified under the following equipment class/classes:
JAB JAD JAV JBP JBC CXX CRR CYY HID Part 15 Class B Digital Device Part 15 Class A Digital Device Other Non-Digital SDoC Devices Part 15 Class B Computing Device/Personal Computer Part 15 Class B Computing Device/Personal Computer Communications Rcvr for use w/ licensed Tx and CBs Superregenerative Receiver Communications Receiver used w/Pt 15 Transmitter Part 15 TV Interface Device And will follow the Authorization procedure Suppliers Declaration of Conformity prior to the initiation of marketing. Sincerely, P.A. __________________________ By: Lars Hagander Title: Vice president, Corporate Quality Company: GN Hearing A/S, Lautrupbjerg 7, 2750 Ballerup, Denmark Telephone: +45 45 75 21 00 e-mail: lhagander@gnresound.dk FCB034_00 //DEKRA Testing and Certification, S.A.U. // www.dekra-product-safety.com/wireless
1 2 | USA FCC agent letter.docx | Cover Letter(s) | 137.80 KiB | July 29 2020 |
GN Hearing A/S Date: 03/04/2020 DEKRA Testing and Certification, S.A.U. Parque Tecnolgico de Andaluca C/ Severo Ochoa 2 & 6 29590 Campanillas Mlaga, Espaa Ref: Agent letter for FCC ID: X26CAR13A We, hereby authorize GN Hearing A/S, Lautrupbjerg 7, 2750 Ballerup, Denmark, DEKRA Testing and Certification S.A.U., C/Severo Ochoa n 2, 29590 Campanillas, Malaga, Spain, Mr. /Ms. Miguel Angel Cobo, e-mail: Miguelangel.cobo@dekra.com, Phone: +34 952 619 846 to act as our agent in the preparation of this application for equipment certification, including the signing of all documents relating to these matters. The present authorization considers the development of documents on behalf of the client, written under his own letterhead and related to the necessary information to be provided on his behalf to complete the certification process. We also hereby certify that neither we nor any party to this application are subject to a denial of U.S. Federal benefits, which include FCC benefits, pursuant to Section 5301 of the Anti-Drug Abuse Act of 1988, U.S.C. 862 because of conviction for possession or distribution of controlled substance. For instances where our authorized agent signs the application for certification on our behalf, I acknowledge that all responsibility for complying with the terms and conditions for Certification, as specified by DEKRA Testing and Certification, S.A.U., still resides with us. This agreement expires one year from the current date. Sincerely, __________________________ By: Lars Hagander Title: Vice president, Corporate Quality Company: GN Hearing A/S, Lautrupbjerg 7, 2750 Ballerup, Denmark Telephone: +45 45 75 21 00 e-mail: lhagander@gnresound.dk GN Hearing A/S | Lautrupbjerg 7 | DK-2750 Ballerup | +45 45 75 00 00 Co. Reg. no. 55082715 | info@gn.com | www.gn.com DocuSign Envelope ID: 9E856EE5-2940-41DD-870A-109B09D385D3
1 2 | FCC cover letter labeling | Cover Letter(s) | 183.97 KiB | July 29 2020 |
Ref: Justification for placing the FCC ID in the user manual and packaging for the following devices:
FCC ID: X26CAR12A FCC ID: X26CAR13A FCC ID: X26CAR46A There are two main reasons why devices state above does not have FCC ID:
1) Due to the specific use of a typical hearing instrument, its external surface is in contact with the users skin in the ear. Therefore, it is not appropriate to permanently affix a label on the outer surface of the device to prevent skin irritations. 2) The only permanent location is the battery door, but it is too small to have the visible text
(smaller than 4-6 points). Therefore, the FCC ID information is included in the user manual and sales package together with the device.
1 2 | 62129RRF008A1 Photographs | Test Setup Photos | 749.91 KiB | July 29 2020 / January 25 2021 | delayed release |
frequency | equipment class | purpose | ||
---|---|---|---|---|
1 | 2020-07-29 | 2402 ~ 2480 | DTS - Digital Transmission System | Original Equipment |
2 | 10.667 ~ 10.667 | DXX - Part 15 Low Power Communication Device Transmitter |
app s | Applicant Information | |||||
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1 2 | Effective |
2020-07-29
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1 2 | Applicant's complete, legal business name |
GN Hearing A/S
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1 2 | FCC Registration Number (FRN) |
0019433481
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1 2 | Physical Address |
Lautrupberg 7
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1 2 |
Ballerup, N/A
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1 2 |
Denmark
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app s | TCB Information | |||||
1 2 | TCB Application Email Address |
a******@dekra.com
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1 2 | TCB Scope |
A4: UNII devices & low power transmitters using spread spectrum techniques
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1 2 |
A1: Low Power Transmitters below 1 GHz (except Spread Spectrum), Unintentional Radiators, EAS (Part 11) & Consumer ISM devices
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app s | FCC ID | |||||
1 2 | Grantee Code |
X26
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1 2 | Equipment Product Code |
CAR13A
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app s | Person at the applicant's address to receive grant or for contact | |||||
1 2 | Name |
L**** H******
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1 2 | Title |
Vice President, Corporate Quality
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1 2 | Telephone Number |
+45 4********
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1 2 | Fax Number |
+45 4********
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1 2 |
l******@gnresound.dk
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app s | Technical Contact | |||||
n/a | ||||||
app s | Non Technical Contact | |||||
n/a | ||||||
app s | Confidentiality (long or short term) | |||||
1 2 | Does this application include a request for confidentiality for any portion(s) of the data contained in this application pursuant to 47 CFR § 0.459 of the Commission Rules?: | Yes | ||||
1 2 | Long-Term Confidentiality Does this application include a request for confidentiality for any portion(s) of the data contained in this application pursuant to 47 CFR § 0.459 of the Commission Rules?: | Yes | ||||
1 2 | If so, specify the short-term confidentiality release date (MM/DD/YYYY format) | 01/25/2021 | ||||
if no date is supplied, the release date will be set to 45 calendar days past the date of grant. | ||||||
app s | Cognitive Radio & Software Defined Radio, Class, etc | |||||
1 2 | Is this application for software defined/cognitive radio authorization? | No | ||||
1 2 | Equipment Class | DTS - Digital Transmission System | ||||
1 2 | DXX - Part 15 Low Power Communication Device Transmitter | |||||
1 2 | Description of product as it is marketed: (NOTE: This text will appear below the equipment class on the grant) | Wireless hearing instrument | ||||
1 2 | Related OET KnowledgeDataBase Inquiry: Is there a KDB inquiry associated with this application? | No | ||||
1 2 | Modular Equipment Type | Does not apply | ||||
1 2 | Purpose / Application is for | Original Equipment | ||||
1 2 | Composite Equipment: Is the equipment in this application a composite device subject to an additional equipment authorization? | Yes | ||||
1 2 | Related Equipment: Is the equipment in this application part of a system that operates with, or is marketed with, another device that requires an equipment authorization? | No | ||||
1 2 | Grant Comments | Output power is conducted. This device is approved for portable use with respect to RF exposure compliance. Multi-transmitter, supporting simultaneous transmission, between DTS transmitters and DXX transmitter with the same FCC ID: X26CAR13A has been evaluated in this filling. Other multi-transmitter, supporting simultaneous transmission configurations, have not been evaluated and shall be evaluated according to KDB Publication and §2.947(f), §15.31(h) and §15.31(k) composite system and §2.1 product terms and concepts. | ||||
1 2 | This device meets the SAR Test Exclusion threshold specified in KDB447498 and since then, it is authorized for portable operation. Multi-transmitter, supporting simultaneous transmission, between DXX transmitter and DTS transmitters with the same FCC ID: X26CAR13A has been evaluated in this filling. Other multi-transmitter, supporting simultaneous transmission configurations, have not been evaluated and shall be evaluated according to KDB Publication and §2.947(f), §15.31(h) and §15.31(k) composite system and §2.1 product terms and concepts. | |||||
1 2 | Is there an equipment authorization waiver associated with this application? | No | ||||
1 2 | If there is an equipment authorization waiver associated with this application, has the associated waiver been approved and all information uploaded? | No | ||||
app s | Test Firm Name and Contact Information | |||||
1 2 | Firm Name |
DEKRA Testing and Certification, S.A.U.
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1 2 | Name |
F****** C****
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1 2 | Telephone Number |
34-95********
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1 2 | Fax Number |
34-95********
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1 2 |
f******@dekra.com
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Equipment Specifications | |||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
1 | 1 | 15C | CC | 2402 | 2480 | 0.001995 | |||||||||||||||||||||||||||||||||||
1 | 2 | 15C | CC | 2402 | 2480 | 0.002042 | |||||||||||||||||||||||||||||||||||
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
2 | 1 | 15C | CC | 10.66700000 | 10.66700000 |
some individual PII (Personally Identifiable Information) available on the public forms may be redacted, original source may include additional details
This product uses the FCC Data API but is not endorsed or certified by the FCC