myHalo Monitoring User Guide November 2008 Warranty Information Warranty 12 months from purchase. Contact Information Halo Monitoring, http://www.halomonitoring.com, phone: 888-333-halo (888-333-4256), or email: support@halomonitoring.com. Warnings and Disclaimers If you have a pacemaker or other intravenous cardiac device, IT IS NOT RECOMMENDED YOU USE THE HALO CHEST STRAP. Please consult a physician before using the product. If you have a known skin allergy or if you suspect an allergic reaction from using the system, please check the materials listed under Technical Specifications. Regulatory Information UL 1637 (Home Health Care Signaling Equipment) UL 1635 (Digital Alarm Communicator System Units) Listed by ETL (Intertek) Federal Communications Commission (FCC) Information Statement The following FCC information applies to both the Chest Strap Transmitter FCC ID: WS91002 and the Home Gateway FCC ID: WS91005. The technician should verify operation during the initial installation, however the user may need to take action if problems occur later. This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the installation instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception (receiver), which can be determined by turning the Home Gateway off and on, or if the Chest Strap is suspected, by moving away from the receiver while wearing it, or moving it while charging the battery. The user or technician is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receivers antenna.
Increase the separation between the Halo device and receiver. myHalo Monitoring User Guide 2
Connect the Halo device into an outlet on a circuit different from that to which the receiver is connected.
Consult the Halo qualified technician or an experienced radio/TV technician for help. myHalo Monitoring User Guide 3 Overview Welcome to the myHalo Personal Monitoring and Alert System. This guide will provide you with the information necessary for wearing and caring for your Halo monitor. It will also explain how to access the Web portal and manage your account settings. Wearing and caring for the Halo monitor requires only a few steps. These items are explained in the following sections:
Wearing your Halo Transmitter on page 5
Charging the Battery on page 6
Frequently Asked Questions on page 7 Accessing the Web portal is quite simple and managing the account settings (once you are logged in) requires knowledge of just a few details. Web portal access is explained in the following sections:
Logging Into the System on page 8
Understanding the Main Page on page 8
Managing Account Settings on page 12
Viewing Events on page 19 Additional Requirements for Installation of the Halo System The user requires:
A broadband Internet connection for the Home Gateway (Cable or DSL).
A standard phone line connection for the Home Gateway as a backup to the Internet con-
nection. If the Internet is provided through a DSL, a DSL filter (usually supplied by the Internet service provider) will need to be placed on the phone line connecting to the Home Gateway. The caregiver requires a computer with:
An internet connection
Internet Explorer 7 or Mozilla Firefox
Adobe Flash Player 9.0.124 or later Optional: A cellular phone with text messaging support. myHalo Monitoring User Guide 4 Wearing your Halo Transmitter Step 1 Remove the strap and transmitter from the box. Loosen the strap and snap it to the transmitter on one side. Be sure to match the straps LEFT side to the transmitters left (L) side. Carefully align the snaps and press firmly to connect. See Figure 1. Match the straps LEFT side... ..with the transmitters left (L) side. Figure 1. Connecting the Strap to the Transmitter Step 2 Under your clothing, wrap the strap around your upper torso and connect the straps RIGHT side to the transmitters right (R) side. Make sure the Halo emblem is right-side-up and appears as shown in Figure 2. The silver button sensor on the back of the transmitter should be touching your skin. Note proper location of Halo emblem. Figure 2. Proper Fitting of the Transmitter myHalo Monitoring User Guide 5 Step 3 Adjust the strap to fit properly. Follow these simple guidelines and refer to Figure 2 on page 5 for optimum transmitter performance:
Wear the strap on your upper abdomen, no more than two inches below your sternum.
When the strap is tight enough, you should be able to fit two fingers between the strap and your skin; however, the strap should not be so tight that it is uncomfortable, nor so loose that it slips down as you walk.
Wear the strap daily. We recommend that you wear the strap continuously and only remove it when charging. CAUTION! Although the transmitter is water resistant, it cannot be submerged in water. Do not wear the device in a pool or bathtub. Showering while wearing the device is fine. Charging the Battery Keep the transmitter charged. It is recommended that you charge the transmitter once a day. Step 1 Remove the strap by disconnecting one of the snaps. Step 2 Open the battery charge port by pulling on the plastic plug. Insert the charger plug into the charge port. Connect the other end to your electrical outlet as shown in Figure 3. Step 3 Remove from the charger after 1-1.5 hours or when the battery is fully charged. Close the battery plug (to ensure the device remains water tight) and put the strap back on your body. Figure 3. Charging the Battery myHalo Monitoring User Guide 6 Frequently Asked Questions Q: How do I know when my battery needs charging?
A: Daily charging is recommended. The BATT indicator on your home gateway turns red when the battery becomes extremely low. You can also monitor the battery charge level by logging in to the web portal at www.myhalomonitor.com. Q: I want to remove the strap for a period of time. Is that okay?
A: Yes, but the Halo system provides the greatest protection when the transmitter is being worn. For that reason, we recommend that you wear it as much as possible. The strap can be removed for short periods of time. If you forget to replace the strap, a notification reminder is sent to your caregiver. Q: What happens if I push the grey button?
A: While the Halo transmitter is designed to provide automatic emergency response with no action on your part, there may be times when you feel the need to call for help. The square button in the center of your Halo strap is for your peace-of-mind and to be used in emergencies. When you are wearing the transmitter, it should be easy to find the button even through clothing. If you press the button, one of our operators will attempt to call you at home and/or your designated caregiver(s). Q: How do I know my Halo system is working?
A: If you see a green WAN light and a green PAN light on your home gateway, then everything is working properly. Your home gateway device is also in constant communication with our central monitoring system, so we can detect any issue quickly. If we detect that your device is not working for any reason, we will notify your caregiver so the problem can be resolved quickly. Q: How do I clean my strap and transmitter?
A: When needed, launder the strap on a gentle cycle and line dry. Be sure to remove the transmitter before washing the strap! Wipe the transmitter with a clean, slightly damp cloth. Q: How do I contact Technical Support?
A: You can contact Halo Monitoring online at http://www.halomonitoring.com, phone: 888-333-halo (888-333-4256), or email: support@halomonitoring.com. myHalo Monitoring User Guide 7 Navigating the Web Portal Monitoring your loved one from the web portal is easy. Becoming familiar with a few web pages provides you with the necessary tools for successfully using the system. This section explains navigating and using the different areas of the web portal. Logging Into the System Launch your chosen web browser (i.e., Internet Explorer, Firefox, etc.) and enter the web address http://www.myhalomonitor.com. Log in with your user id and password as shown in Figure 4. The user id and password should have been provided to you during the installation process. We recommend changing your password during your first session. You are prompted to do this the first time you log in. Enter your username and password. Click to log in. Figure 4. Web Portal Log In Page Understanding the Main Page The main page is displayed each time you log into the web portal. This page has two general areas that provide you with the information being gathered by the Halo Monitor. The two areas are the Chart and the Dashboard. These two areas are shown in Figure 5 on page 9 and explained in Using the Chart on page 9 and Using the Dashboard on page 11. myHalo Monitoring User Guide 8 Indicates the Halo user being monitored. Indicates user logged into the system. Access to navigation menus through a drop-down list. Chart Area Dashboard Figure 5. Web Portal Main Page Using the Chart The Chart is displayed in the left portion of the Main page. This area of the Main page consists of two graphs. The top graph displays the users heart rate, variability, and skin temperature. Each of myHalo Monitoring User Guide 9 these items can be hidden from view by deselecting the checkbox. The bottom graph toggles between the number of steps they have taken or their activity level. Activity information is also summarized in the pie chart in the lower right corner indicating either resting or not resting. The user must be horizontal for the system to register them as resting. You can switch between steps and activity by selecting the radio button in front of the appropriate item to display. Specific details are displayed on the chart at any point in time by hovering the mouse arrow over an area on the chart. View Halo user vital data in the top chart. View Halo user activity data in the bottom chart. Select or deselect statistics to display in the top chart. Toggle between steps or activity to display in the bottom chart. Move both of the slider controls to change the chart time interval. Use hot buttons to quickly change the chart time interval. Figure 6. The Chart The time interval shown in the chart can be altered by clicking and dragging either side of the slide bar at the bottom of the chart. The date and time displays in the boxes provided on either side of the slide bar. Hot buttons are provided to quickly change the time period shown as 30 minutes, Today, Week, or Month. myHalo Monitoring User Guide 10 Using the Dashboard The second general area of the Main page is the Dashboard. This area indicates the current status of the strap, the battery level remaining in the monitor, the last time the information was updated, as well as the current skin temperature and heart rate. See Figure 7 for more details. The Dashboard also lists the ten most recent events. These events can range from the strap being fastened, to a user falling. More details can be viewed for any of the events by clicking on its hyperlink. These events are explained in greater detail in the section Viewing Events on page 19. Indicates last time the information was updated. Icon and percentage indicate amount of battery charge remaining. Lists 10 most recent events. Icon indicates chest strap status. See Table 1 below. Indicates current skin temperature. Indicates current heartrate. Figure 7. Dashboard myHalo Monitoring User Guide 11 Table 1. Status Icons Descriptions Icon Description In Range. The user is in range of the gateway and the strap is fastened. Unhooked. The strap is not fastened. Device Unavailable. The transmitter is out of range or the battery is dead. Offline. The gateway is offline. Managing Account Settings Several caregiver accounts can be created to monitor the user. To access this portion of the Web portal, use the My Links selection from the menu bar at the top of the page shown in Figure 8. Select Caregivers from the drop-down list. This will open the Account Settings page shown in Figure 9 on page 13. The following topics are some of the tasks that can be performed from this portion of the Web portal:
Creating a new account on page 13
Changing the order in which the caregivers are notified on page 14
Changing a caregivers status on page 14
Editing your profile on page 15
Changing your password on page 16
Setting Alert Notification on page 17 myHalo Monitoring User Guide 12 Select the Caregivers from My Links to navigate to the Account Settings page. Figure 8. Using My Links Creating a new account 1. Select the User from the top left portion of the page. 2. Select Add Caregiver from the bottom right portion of the page (as shown in Figure 9 on page 13). This will open a dialog box. 3. Enter the email address for the new caregiver and select Next (as shown in Figure 10). An email will be sent to the user for them to activate their account. Select to add a new caregiver. Figure 9. Creating a New Caregiver Account myHalo Monitoring User Guide 13 Figure 10. Adding a New Account Once the user has activated their account, they can set up their preferred method (or methods) for being contacted. This can be one, two, or all three of the following: phone call, email, or text message. Select the icon under each heading to activate it. A green icon indicates that the notification type is enabled. Be sure to check the Edit Info page to make sure the phone numbers and email addresses are correctly entered. Refer to Setting Alert Notification on page 17 to select which types of events notify the caregiver. Changing the order in which the caregivers are notified The order in which the caregivers are displayed is the order in which they are contacted when an event occurs. Once the new caregiver has been added, you can change their order by clicking and dragging the user box either above or below another user on the page. (See Figure 11 on page 15.) Changing a caregivers status At any time after the caregivers have been set up, you can return to the Account Settings page to change the caregivers status. This status indicates whether a caregiver will be unavailable to receive notification such as when on vacation or away for a period of time. Select Active to activate the caregiver to receive notifications. Select Away to temporarily disable notification for this caregiver. (See Figure 11 below.) myHalo Monitoring User Guide 14 Select the Halo User whose caregivers you want to manage. Change the caregivers status by selecting Active or Away. The enabled status will appear green. Select to edit the account information. Enable the notification type by clicking the icon. It will turn green when active. Figure 11. Modifying Caregiver Accounts Editing your profile Your profile information contains your name, email address, phone number, and other details used by the system to notify you. This information can be changed at any time by selecting My Profile from the My Links menu shown in Figure 12. Enter the new information and select Update to save the changes (see Figure 13 on page 16). Figure 12. Accessing My Profile from My Links Menu myHalo Monitoring User Guide 15 Figure 13. Editing Your Profile Changing your password Your password can be changed from the My Profile section of the Web portal. Select My Profile from the My Links menu shown in Figure 10. Select Change Password at the top of the My Profile dialog box (shown in Figure 13). Enter your current password, the new password, confirm the new password by entering it a second time, and then select Update to save. myHalo Monitoring User Guide 16 Setting Alert Notification There are a number of alert types that can be sent to you as a caregiver, either by a phone call, email, or text message. Change the alert notifications through the Account Settings page shown in Figure 14. Select More from the caregivers account settings to open the Alert Notification page shown in Figure 15 on page 18. Select to change the alert notification. Figure 14. Changing Alert Notification for Caregiver Accounts Scroll through the list of alerts and select any of the three methods for notification: phone call, email, or text message. By clicking on the icon for the notification type, the icon changes to green, indicating it is enabled for the alert type. You do not have to select a notification method for all of the alert types. The icons in Table 2 on page 18 represent each of the methods for notification. myHalo Monitoring User Guide 17 To enable a notification method, select the icon representing it. A green icon indicates it is enabled. It is not required that you select a method for all alert types. Figure 15. Setting the Alert Notifications Table 2. Methods for Alert Notification Icon Description Enables phone call notification. Enables email notification. Enables text messaging. myHalo Monitoring User Guide 18 Viewing Events Events are activities that are logged by the Halo System and can range from normal events (like fastening the strap) to severe events (such as the user falling). Each event is logged by the system and viewed on the Events page. Access to the Events page is available from the events listing in the Dashboard on the Main page (shown in Figure 16). Select View All to access the Events page. Figure 16. Accessing the Event Page When viewing the events listed on the Events page, the most current event appears at the top of the list. Additional events can be viewed by scrolling to the bottom of the page and using the navigation arrows to continue through the additional pages. NOTE: Events can also be accessed from the My Links menu in the upper right corner. myHalo Monitoring User Guide 19 Use the navigation buttons to view events listed on additional pages. Figure 17. Viewing Events Event information includes the date and time the event occurred, the type of event, and a description of what happened. It also indicates the Halo users heartrate, skin temperature, and body position at the time of the event. There are three event categories: Severe - indicated in red;
Caution - indicated in yellow; and Normal - indicated in green. myHalo Monitoring User Guide 20 Appendix A Specifications This appendix provides standard specifications for the myHalo Monitoring System including the strap worn by the user. Intended Use The intended use of this device is a home health care personal monitoring and alert system for seniors and their caregivers. The accelerometer is used to sense rapid change in direction such as a fall. Technical Power Output: 1mW max Operating Frequency: 2400 - 2483.5 MHz Operating Channel: 11 Operation Mode: DSSS (Direct Sequence Spread Spectrum) Data Rate: 250kbs max burst Temperature Range: 32o to 120o F Accuracy of heart rate monitor: 4 bpm, under steady state conditions Physical Properties Chest Strap Battery type: Factory installed Lithium Polymer (not user accessible) Battery life rating: xxxx1 year Material Case: Lexan (polycarbonate plastic) Skin Temperature Sensor: Copper with trivalent Chrome finish Strap material: [Polar wording] Polyurethane, Fabric: Nylon 46 %, polyester 32%, natural rubber (latex) 22%
myHalo Monitoring User Guide 21 Appendix B: Indicators The Home Gateway has multiple LED indicators on the front (see Figure 18) that provide information about its current state. These indicators are LEDs that illuminate in various colors, depending on the status. Refer to Table 3 for a description of each indicator and color. Figure 18. Home Gateway Front Panel Table 3. Indicators and Switches Indicator Power Status WAN PAN BATT ALARM Description Solid Green - The Home Gateway is powered on. Flashing Green once per second - Normal conditions. Solid Green - The Home Gateway has established a connection with the health server. Solid Red - There is a problem with the connection. Solid Green - The Home Gateway has established a connection with the Chest Strap Transmitter. Solid Red - There is a problem with the connection. Solid Green - The battery level is above 50%. Solid Amber - The battery level is between 25% and 50%. Solid Red - The battery level is below 25% and needs charging. A flashing BATT LED indicates that the chest strap is plugged in and the battery is being charged. Flashing Red - An alarm condition is detected. To disable the alarm, press the RESET button on the Gateway's front panel. myHalo Monitoring User Guide 22