WARNING:pdfminer.pdfpage:The PDF <_io.BufferedReader name='/Volumes/Scratch/Incoming/eg-scratch/6231964.pdf'> contains a metadata field indicating that it should not allow text extraction. Ignoring this field and proceeding. Use the check_extractable if you want to raise an error in this case Overview Manual 14221-5247-3000 November 2022 Two47 Base Station 14221-5247-3000 REV DATE REASON FOR CHANGE
Nov/22 Initial release. MANUAL REVISION HISTORY L3Harris Technologies, Public Safety and Professional Communications (PSPC) Business continually evaluates its technical publications for completeness, technical accuracy, and organization. You can assist in this process by submitting your comments and suggestions to the following L3Harris Technologies, Inc. PSPC Business Technical Publications 221 Jefferson Ridge Parkway Lynchburg, VA 24501 fax your comments to: 1-434-455-6851 or e-mail us at: PSPC_TechPubs@l3harris.com CREDITS L3Harris, Harris, MASTR, VIDA, EDACS, NetworkFirst, and OpenSky are registered trademarks of L3Harris Technologies. AMBE is a registered trademark and IMBE, AMBE+, and AMBE+2 are trademarks of Digital Voice Systems, Inc. All brand and product names are trademarks, registered trademarks, or service marks of their respective holders. NOTICE!
The material contained herein is subject to U.S. export approval. No export or re-export is permitted without written approval from the U.S. Government. Rated: EAR99; in accordance with U.S. Dept. of Commerce regulations 15CFR774, Export Administration Regulations. Information and descriptions contained herein are the property of L3Harris Technologies. Such information and descriptions may not be copied or reproduced by any means or disseminated or distributed without the express prior written permission of L3Harris Technologies, PSPC Business, 221 Jefferson Ridge Parkway, Lynchburg, VA 24501. Repairs to this equipment should be made only by an authorized service technician or facility designated by the supplier. Any repairs, alterations, or substitutions of recommended parts made by the user to this equipment not approved by the manufacturer could void the user's authority to operate the equipment in addition to the manufacturer's warranty. This product conforms to the European Union WEEE Directive 2012/19/EU. Do not dispose of this product in a public landfill. Take it to a recycling center at the end of its life. This manual is published by L3Harris Technologies without any warranty. Improvements and changes to this manual necessitated by typographical errors, inaccuracies of current information, or improvements to programs and/or equipment, may be made by L3Harris Technologies at any time and without notice. Such changes will be incorporated into new editions of this manual. No part of this manual may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying and recording, for any purpose, without the express written permission of L3Harris Technologies. Copyright 2022, L3Harris Technologies. 2 14221-5247-3000 Section Page TABLE OF CONTENTS 1 REGULATORY AND SAFETY INFORMATION ..................................................................... 5 1.1 SAFETY SYMBOL CONVENTIONS ............................................................................ 5 1.2 IMPORTANT SAFETY INSTRUCTIONS ...................................................................... 5 1.3 MAXIMUM PERMISSIBLE EXPOSURE LIMITS .......................................................... 7 1.4 DETERMINING MPE RADIUS ..................................................................................... 7 1.5 SAFETY TRAINING INFORMATION ........................................................................... 7 1.6 REGULATORY APPROVALS ...................................................................................... 8 1.6.1 Federal Communications Commission ............................................................. 8 ISED CANADA ................................................................................................. 9 1.6.2 2 SPECIFICATIONS ............................................................................................................... 10 2.1 GENERAL: ................................................................................................................. 10 TRANSMITTER: ........................................................................................................ 10 2.2 2.3 RECEIVER: ............................................................................................................... 10 2.4 OPERATIONAL MODES: .......................................................................................... 10 2.5 REGULATORY DATA: ............................................................................................... 11 3 INTRODUCTION .................................................................................................................. 12 4 RELATED PUBLICATIONS ................................................................................................. 13 5 TWO47 BASE STATION OVERVIEW .................................................................................. 14 5.1 MULTI-CHANNEL BASE STATION SHELF ASSEMBLY ........................................... 14 5.2 REDUNDANT CLOCKS ............................................................................................. 14 5.3 RACK AND CABINET ASSEMBLIES ......................................................................... 15 6 PROGRAMMING AND DIAGNOSTICS ............................................................................... 16 6.1 VIDA DEVICE MANAGER ......................................................................................... 16 LED INDICATIONS .................................................................................................... 17 6.2 6.2.1 Power (First/Top LED) .................................................................................... 17 6.2.2 Fault (Second LED) ........................................................................................ 17 6.2.3 Transmit (Third LED) ...................................................................................... 17 6.2.4 Receive (Fourth/Bottom LED) ......................................................................... 17 6.3 DIAGNOSTICS .......................................................................................................... 18 7 CUSTOMER SERVICE ........................................................................................................ 19 TECHNICAL SUPPORT ............................................................................................ 19 7.1 7.2 TECH-LINK ONLINE SERVICES ............................................................................... 19 7.3 CUSTOMER CARE ................................................................................................... 19 8 WARRANTY ........................................................................................................................ 20 3 14221-5247-3000 Section Page TABLE OF CONTENTS Figure 3-1: Two47 Base Station ................................................................................................. 12 Figure 5-1: 86-inch Open Rack Assembly .................................................................................... 15 Figure 5-2: 86-inch Extra Deep Cabinet ....................................................................................... 15 Figure 5-3: Seismic Rated Open Rack Assembly ........................................................................ 15 FIGURES Table 4-1: Related Publications .................................................................................................. 13 TABLES 4 14221-5247-3000 1 REGULATORY AND SAFETY INFORMATION 1.1 SAFETY SYMBOL CONVENTIONS The following conventions are used throughout this manual to alert the user to general safety precautions that must be observed during all phases of operation, service, and repair of this product. Failure to comply with these precautions or with specific warnings elsewhere violates safety standards of design, manufacture, and intended use of the product. L3Harris assumes no liability for the customers failure to comply with these standards. The WARNING symbol calls attention to a procedure, practice, or the like, which, if not correctly performed or adhered to, could result in personal injury. Do not proceed beyond a WARNING symbol until the conditions identified are fully understood or met. WARNING The electrical hazard symbol is a WARNING indicating there may be an electrical shock hazard present. CAUTION NOTE The CAUTION symbol calls attention to an operating procedure, practice, or the like, which, if not performed correctly or adhered to, could result in damage to the equipment or severely degrade equipment performance. The NOTE symbol calls attention to supplemental information, which may improve system performance or clarify a process or procedure. The ESD symbol calls attention to procedures, practices, or the like, which could expose equipment to the effects of Electro-Static Discharge. Proper precautions must be taken to prevent ESD when handling circuit boards or modules. 1.2 IMPORTANT SAFETY INSTRUCTIONS Read these instructions. Keep these instructions. Heed all warnings. Follow all instructions. Do not use this apparatus near water. Clean only with dry cloth. Where required, this equipment shall be installed in a restricted access location. The power socket-outlet shall be installed near the equipment and shall be easily accessible. 5 14221-5247-3000 Do not block any ventilation openings. Install in accordance with the manufacturers instructions. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat. Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding type plug has two blades and a third grounding prong. The wide blade or the third prong is provided for your safety. If the provided plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet. Protect the power cord from being walked on or pinched; particularly at plugs, convenience receptacles, and the point where they exit from the apparatus. Only use attachments/accessories specified by the manufacturer. Use only with the cart, stand, tripod, bracket, or table specified by the manufacturer, or sold with the apparatus. When a cart is used, use caution when moving the cart/apparatus combination to avoid injury from tip-over. Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged in any way, such as when the power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped. Warning: The lightning bolt signifies an alert to the user of the presence of un-insulated dangerous voltage within the products enclosure that may be of significant magnitude to constitute a risk of electric shock to persons. Warning: The exclamation point alerts the user to the presence of important operation and maintenance (service) instructions in the literature accompanying the product. Outdoor Use Warning: To reduce the risk of Fire or Electric Shock, Do Not Expose This Apparatus to Rain or Moisture. Wet Location Warning: Apparatus shall not be exposed to dripping or splashing and no objects filled with liquids, such as vases, shall be placed on the apparatus. The building installation shall provide a means for connection to the protective earthing and the equipment shall be connected to that means. For permanently connected equipment, a readily accessible power disconnect device shall be incorporated external to the equipment. A service person will check if the socket-outlet from which the equipment is to be powered provides a connection to the building protective earth. If not, the service person will arrange for installation of a protective earthing conductor from the separate protective earthing terminal to the protective earth wire in the building. The equipment must be connected to an earthed mains socket-outlet. Udstyret skal tilsluttes en jordet stikkontakt. 6 14221-5247-3000 1.3 MAXIMUM PERMISSIBLE EXPOSURE LIMITS DO NOT TRANSMIT with this base station and antenna when persons are within the Maximum Permissible Exposure (MPE) Radius of the antenna. The MPE Radius is the minimum distance from the antenna axis that ALL persons should maintain to avoid RF exposure higher than the allowable MPE level set by the FCC. Failure to observe these limits may allow all persons within the MPE radius to experience RF radiation absorption, which exceeds the FCC maximum permissible exposure (MPE) limit. It is the responsibility of the base station operator to ensure that the maximum permissible exposure limits are observed at all times during base station transmission. The base station licensee is to ensure that no bystanders are within the radius limits. WARNING 1.4 DETERMINING MPE RADIUS The Maximum Permissible Exposure radius is unique for each site and is determined during site licensing time based on the complete installation environment (i.e., co-location, antenna type, transmit power level, etc.). Determination of the MPE distance is the responsibility of the installation licensee. Calculation of the MPE radius is required as part of the site licensing procedure with the FCC. 1.5 SAFETY TRAINING INFORMATION The Two47 base station generates RF electromagnetic energy during transmit mode. This base station is designed for and classified as occupational use only meaning it must be used only in the course of employment by individuals aware of the hazards and the ways to minimize such hazards. This base station is not intended for use by the general population in an uncontrolled environment. It is the responsibility of the base station licensee to ensure that the maximum permissible exposure limits determined in the previous section are observed at all times during transmission. The base station licensee is to ensure that no bystanders come within the radius of the maximum permissible exposure limits. WARNING When licensed by the FCC, this base station complies with the FCC RF exposure limits when persons are beyond the MPE radius of the antenna. In addition, your L3Harris base station installation complies with the following Standards and Guidelines regarding RF energy and electromagnetic energy levels and evaluation of such levels for exposure to humans:
FCC OET Bulletin 65 Edition 97-01 Supplement C, Evaluating Compliance with FCC Guidelines for Human Exposure to Radio Frequency Electromagnetic Fields. American National Standards Institute (C95.1 1992), IEEE Standard for Safety Levels with Respect to Human Exposure to Radio Frequency Electromagnetic Fields, 3 kHz to 300 GHz. American National Standards Institute (C95.3 1992), IEEE Recommended Practice for the Measurement of Potentially Hazardous Electromagnetic Fields RF and Microwave. 7 14221-5247-3000 To ensure that your exposure to RF electromagnetic energy is within the FCC allowable limits for occupational use, do not operate the base station in a manner that would create an MPE distance exceeding that allowable by the FCC. This equipment generates or uses radio frequency energy. Any changes or modifications to this equipment not expressly approved by L3Harris may cause harmful interference and could void the users authority to operate the equipment. CAUTION CAUTION 1.6 REGULATORY APPROVALS 1.6.1 Federal Communications Commission The transmitting device described within this manual has been tested and found to meet the following regulatory requirements:
FREQUENCY BAND
(MHz) 851.0 869.0 MHz 851.0 869.0 MHz 851.0 869.0 MHz 851.0 869.0 MHz FCC FILING DATA FOR TWO47 BASE STATION POWER OUTPUT
(ADJUSTABLE)
(Watts) EMISSION DESIGNATOR APPLICABLE FCC RULES 100.0 W 100.0 W 100.0 W 100.0 W 8K00F1D/E 9K70D1W 9K80D7W 18K8D1W Part 90 Part 90 Part 90 Part 90 This receiver associated with this transmitting device has been tested and declared to meet the regulatory requirements defined in the following sub-sections. 1.6.1.1 FCC Compliance This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and, 2. This device must accept any interference received, including interference that may cause undesired operation. 1.6.1.2 Information to the User This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment does generate, use, and can radiate radio frequency energy and, if not installed and to radio used communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case, the user must correct the interference at his or her own expense. instructions, may cause harmful in accordance with interference the 8 14221-5247-3000 1.6.2 ISED CANADA ISED CANADA FILING DATA FOR TWO47 BASE STATION FREQUENCY BAND
(MHZ) ISED CANADA CERTIFICATION NUMBER APPLICABLE ISED CANADA RULES 851 869 MHz 3636B-0168 RSS-119 This Class A digital apparatus complies with Canadian ICES-003. Cet appareil numrique de la classe A est conforme la norme NMB-003 du Canada. The installer of this radio equipment must ensure that the antenna is located or pointed such that it does not emit RF field exceeding Health Canada limits for the general population; consult Safety Code 6, obtainable from Health Canadas website www.hc-sc.gc.ca/rpb. WARNING L'installateur de cet quipement radio doit garantir que l'antenne est trouve ou montre tel qu'il n'met pas de champ de RF plus de la Sant les limites du Canada pour la population gnrale; consultez le Code 6 de Scurit, disponible de la Lande le site Internet du Canada www.hc-sc.gc.ca/rpb. This device complies with ISED CANADA license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. Le prsent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence. L'exploitation est autorise aux deux conditions suivantes: (1) l'appareil ne doit pas produire de brouillage, et (2) l'utilisateur de l'appareil doit accepter tout brouillage radiolectrique subi, mme si le brouillage est susceptible d'en compromettre le fonctionnement. 9 14221-5247-3000 2 SPECIFICATIONS 2.1 GENERAL:
Size (Base Station) 1 Channel per 1 Rack Unit Shelf Power 17.5 H x 19 D in (44.45 H x 48.26 D cm)
-48 VDC standard (90-230 VAC optional) Ambient Temperature Range
-22 to +140F (-30 to +60C) Humidity Altitude 90% @ 122 F (+50C) Operational: Up to 15,000 ft (4,572 m) Shippable: Up to 50,000 ft
(15,240 m) 2.2 TRANSMITTER:
Frequency Range (MHz) Rated Power Output (W) RF Output Impedance (ohm) Conducted Spurious and Harmonic Emissions (dBc) Frequency Stability (ppm) Channel Spacing (kHz) Synthesizer Step Size (kHz) 2.3 RECEIVER:
Frequency Range (MHz) Sensitivity, TIA-P25 (dBm) RF Output Impedance (ohm) Intermodulation Rejection, TIA-P25 (dB) Spurious and Image Rejection (dB) Frequency Stability (ppm) Channel Spacing (kHz) Synthesizer Step Size (kHz) 2.4 OPERATIONAL MODES:
Mode P25 Phase 1 851-870 100 50
<-70
<0.1 12.5 6.25 806-817 806-825 (Intl.)
<-119 50
>80 90
<0.1 12.5 6.25 Modulation Bit Rate (kbps) Emission Designator C4FM 9.6 9.6 12 19.2 19.2 8K00F1D/E 9K70D1W 9K80D7W 18K8D1W 12K5D1W P25 Phase 1 Simulcast HVD-FDMA WCQPSK P25 Phase 2 HVD-SMR HVD-NPSPAC H-DQPSK HVD HVD 10 14221-5247-3000 2.5 REGULATORY DATA:
Frequency Range (MHz) Power Output
(Adjustable)
(W) FCC Type Acceptance Number Applicable FCC Rules ISED CANADA Certification Number Applicable ISED CANADA Rules NTIA Certification Number 769-775 10-100 Pending 90 Pending RSS-119 N/A 768-776 (Intl.) 851-869 10-100 Pending 90 Pending RSS-119 N/A 851-870 (Intl.) 11 14221-5247-3000 3 INTRODUCTION The Two47 base station seamlessly integrates with your existing system, while providing the flexibility to build the solution that is right for you. Communicate across any network; manage and update your system from anywhere. The Two47 base station consolidates the functionality of the MASTR V baseband, receiver, transmitter, amplifier, and the traffic controller into one compact unit, providing space, cost, and energy savings. The Two47 base station includes the following features:
Software upgradable for effortless management and updates. Easily upgradeable to evolve with your operation. Multiple points of redundancy for reliable communication with dispatch. Universal standards and components (P25, ARM processors) provide a scalable platform to build on. Compact, modular layout. Built to the most stringent cybersecurity standards. Figure 3-1: Two47 Base Station 12 14221-5247-3000 4 RELATED PUBLICATIONS Related publications include manuals listed in Table 4-1. Consult these manuals as necessary for additional installation and maintenance information on the Two47 base station. Table 4-1: Related Publications TITLE Two47 Base Station Installation and Configuration Manual Two47 Base Station Application and Assembly Diagrams Two47 Base Station Service Manual Electrostatic Discharge Protection Instruction Manual Site Grounding and Lightning Protection Guidelines PUBLICATION NUMBER 14221-5247-4000 14221-5247-4010 14221-5247-5000 LBI-38737 AE/LZT 123 4618/1 Tower Requirements and General Specifications Installation Manual LBI-39185 VIDA Network Sentry Installation and Configuration Manual VIDA Network Sentry Product Manual VIDA Virtual Site Platform Administrators Manual VIDA Network Sentry Software Release Notes MME for VIDA Virtual Site Software Release Notes MM-017932-001 14221-4100-6000 14221-3100-2140 14221-5555-8020 14221-4100-8080 PMIPS and MME Application for VIDA Virtual Site Installation and Configuration 14221-4100-4020 VIDA Device Manager Users Manual VIDA Device Manager Software Release Notes Two47 System Software Release Notes Enterprise Network Manager Installation and Configuration Manual MM-016371-001 MS-013171-001 14221-5247-8000 14221-3100-4290 Resources provided by the Technical Assistance Center (TAC) are available when additional assistance is required. Refer to Section 7.1 for TAC contact information. NOTE 13 14221-5247-3000 5 TWO47 BASE STATION OVERVIEW 5.1 MULTI-CHANNEL BASE STATION SHELF ASSEMBLY Two47 base station design allows for up to ten channels, antenna equipment, and network infrastructure in a single rack. 5.2 REDUNDANT CLOCKS The Two47 Base Station can optionally use redundant 1588 clocks to ensure that it always has a valid time source from which to operate. In a typical network connection, each Two47 Base station has two network connections. Each goes to a different Cisco switch. These network connections are bonded so that if one fails, the other one takes over. The Cisco switches have a link between them to handle link failures. Each of the Grandmaster clocks have two ethernet connections. Each clock is connected to an independent switch with both of its connections. This is different from how the Two47 Base Stations are connected because the Grandmaster clock connections are not bonded. Instead, one connection is for management, and the second one is for delivering the 1588 timing. Redundancy is achieved in this case by having two clocks which are each connected to a separate switch. 14 14221-5247-3000 5.3 RACK AND CABINET ASSEMBLIES This Two47 base station configuration is available in an extra deep 86-inch x 46-RU open rack, part number BAT 150 196/22 (refer to Figure 5-1), an extra deep 86-inch x 45-RU cabinet, part number MA-555025 series (refer to Figure 5-2), and a seismic rated open rack, part number BAT150196/24 (refer to Figure 5-3). Each model supports installation of 19-inch rack mountable equipment. Station cabinet, part number 14002-1000-11 (not shown), supports installations where CE/ETSI requirements apply. Figure 5-1: 86-inch Open Rack Assembly Figure 5-2: 86-
inch Extra Deep Cabinet Figure 5-3: Seismic Rated Open Rack Assembly 15 14221-5247-3000 6 PROGRAMMING AND DIAGNOSTICS 6.1 VIDA DEVICE MANAGER Setup, configuration, and programming of a Two47 base station is performed using VIDA Device Manager. VIDA Device Manager is an easy-to-use programming tool designed around a Windows-based file management system that permits users to configure and manage devices within their system. The user can save/open personalities using the Windows file system. The user interface, the Device Management Console (DMC), allows users to configure and manage IP-accessible devices in their Two47 radio system. It allows users to edit device personalities and permits users to perform the following actions:
Read Version Load Code Reset Read Personality Write Personality The DMC stores device connection information and all personalities (by default) for the supported devices within the radio system. The information stored includes device definitions, device plug-
ins, device Client plug-ins, device personalities, device code, device connections, and device details. The Repository provides an interface to access, modify, and create the information. Refer to the VIDA Device Manager Users Manual and the online help for instructions on using the application. VIDA Device Manager provides detailed, context-sensitive help for all parameters. To view the help for any of the Two47 Base Stations Personality parameters, press F1 when that Personality parameter is selected. NOTE 16 14221-5247-3000 6.2 LED INDICATIONS There are four LEDs for each Two47 base station. These LEDs are arranged vertically on the front of the Two47 Base Station. Each LED is assigned to one of: PWR (Power), FAULT, Tx
(Transmit), and Rx (Receive). PWR (First/Top LED) has three states: Green, Amber, Off. FAULT (Second LED) has three states: Green, Red, Off. Tx (Third LED) has two states: Green, Off. Rx (Fourth/Bottom LED) has two states: Green, Off. 6.2.1 Power (First/Top LED) Green = Powered on and the CPU is running. Amber = Applications are initializing. Off = Powered off. 6.2.2 Fault (Second LED) Green = The Transmitter/Receiver Board (TRB) has no faults that take the base station out of service. However, because there are additional faults separate from the TRB that can take the base station out of service, see the Two47 Service Manual, 14221-5247-5000, for details on viewing all of the faults. Red = TRB has a fault that takes the base station out of service. Off = TRB has not booted. 6.2.3 Transmit (Third LED) Green = Transmitting. Off = Not transmitting. To prevent personal injury, treat the Two47 base station as if it is transmitting RF power whenever power is applied to the Two47 base station. While the Transmit LED indicates whether the Two47 base station is currently transmitting RF power, it does NOT indicate whether the Two47 base station may immediately thereafter be transmitting RF power (e.g., due to the automatic clearing of a fault, an automatic mode change, a configuration change, a call assignment, etc.). Before powering on the Two47 base station, ensure that a proper RF load is attached and that all RF cables are in proper working condition and are securely connected. 6.2.4 Receive (Fourth/Bottom LED) Green = Receiving a valid P25 call Off = Not receiving a valid P25 call 17 14221-5247-3000 6.3 DIAGNOSTICS The Two47 base station has built-in self-diagnostics and fault reporting. Station faults can be remotely monitored via fault reporting from one or more of the following resources:
Via the VIDA network through the Enterprise Network Manager (ENM). By telnet session while connected locally to a Two47 base station. For more information regarding ENM polling and trapping, refer to the Enterprise Network Manager Installation and Configuration Manual, 14221-3100-4290. For more recommendations, refer to the Two47 Base Station Service Manual, 14221-5247-5000. regarding Two47 Base Station faults and information troubleshooting 18 14221-5247-3000 7 CUSTOMER SERVICE 7.1 TECHNICAL SUPPORT The Technical Assistance Center's (TAC) resources are available to help with overall system operation, maintenance, upgrades and product support. TAC is the point of contact when answers are needed to technical questions. Product specialists, with detailed knowledge of product operation, maintenance and repair provide technical support via a toll-free (in North America) telephone number. Support is also available through mail, fax and e-mail. For more information about technical assistance services, contact your sales representative, or contact the Technical Assistance Center at the following:
North America:
International:
Fax:
E-mail:
1-800-528-7711 1-434-385-2400 1-434-455-6712 PSPC_tac@l3harris.com 7.2 TECH-LINK ONLINE SERVICES For more information about this and other L3Harris PSPC products, visit Tech-Link at https://premier.pspc.harris.com/. Tech-Link is a one stop link to Technical Documentation (downloadable PDFs), Software Revisions, Feature Encryption, pictorials of parts and accessories, and other information pertaining to our products. 7.3 CUSTOMER CARE If any part of the system equipment is damaged on arrival, contact the shipper to conduct an inspection and prepare a damage report. Save the shipping container and all packing materials until the inspection and the damage report are completed. In addition, contact the Customer Care center to arrange for replacement equipment. Do not return any part of the shipment until you receive detailed instructions from an L3Harris representative. Contact the Customer Care center at https://www.l3harris.com/all-capabilities/pspc-customer-
care or:
North America:
Phone Number:
1-800-368-3277 Fax Number:
1-321-409-4393 E-mail:
PSPC_CustomerFocus@l3harris.com International:
Phone Number:
1-434-385-2857 Fax Number:
1-321-409-4394 E-mail:
PSPC_InternationalCustomerFocus@l3harris.com 19 14221-5247-3000 8 WARRANTY Please register this product within 10 days of purchase. Registration validates the warranty coverage and enables L3Harris to contact you in case of any safety notifications issued for this product. Registration can be made on-line at the Customer Care center webpage:
https://www.l3harris.com/all-capabilities/pspc-customer-care While on the webpage, please review the applicable battery and/or product warranty literature. 20 About L3Harris Technologies L3Harris Technologies is an agile global aerospace and defense technology innovator, delivering end-to-end solutions that meet customers mission-critical needs. The company provides advanced defense and commercial technologies across air, land, sea, space and cyber domains.