FCC ID: JQ6-X001800E Color Card Printer

HID FARGO DTCii Plus User Guide PLT-05151, A.1 December 2020 HID FARGO DTCii Plus User Guide Powering Trusted Identities Powering Trusted Identities HID FARGO DTCii Plus User Guide Copyright 2020 HID Global Corporation/ASSA ABLOY AB. All rights reserved. This document may not be reproduced, disseminated or republished in any form without the prior written permission of HID Global Corporation. Trademarks HID GLOBAL, HID, the HID Brick logo, DTC, FARGO, UltraCard, and iCLASS are trademarks or registered trademarks of HID Global, ASSA ABLOY AB, or its affiliate(s) in the US and other countries and may not be used without permission. All other trademarks, service marks, and product or service names are trademarks or registered trademarks of their respective owners. MIFARE is a registered trademarks of NXP B.V. and are used under license. Contacts For additional offices around the world, see www.hidglobal.com/contact/corporate-offices. Americas and Corporate 611 Center Ridge Drive Austin, TX 78753 USA Phone: +1866 607 7339 Asia Pacific 19/F 625 Kings Road North Point, Island East Hong Kong Phone: +852 3160 9833 Europe, Middle East and Africa (EMEA) Brazil 3 Cae Gwyrdd Green Meadow Springs Cardiff CF15 7AB United Kingdom Phone: +44 (0) 1440 711 822 Condomnio Business Center Av. Ermano Marchetti, 1435 Galpo A2 - CEP 05038-001 Lapa - So Paulo / SP Brazil Phone: +55 11 5514-7100 HID Global Technical Support: www.hidglobal.com/support. What's new Date Description December 2020 Minor updates. A complete list of revisions is available in Revision history. Revision A.1 PLT-05151, A.1 2 December 2020 Powering Trusted Identities HID FARGO DTCii Plus User Guide Specifications HID FARGO DT CiiPlu s Us e r Gu ide 1.1 Regulatory compliance 1.1.1 Agency listings 1.1.2 United States 1.1.3 Canada 1.2 Safety messages - United States 1.3 Safety messages - French 1.4 Technical specifications 1.5 Functional specifications 1.6 Printer components: print ribbons 1.6.1 Ribbon types and print counts 1.7 Printer components: blank cards Setup and installation procedures 2.1 Choosing a good location 2.1.1 About moisture condensation 2.2 Unpacking and inspection 2.3 Installing the print ribbon cartridge 2.3.1 Installing the ribbon 2.4 Installing blank cards into the input card hopper 2.5 Installing the output hopper 2.6 Connecting the printer power 2.7 Locking system 2.8 Accessory procedures: using the security lock slot System overview - troubleshooting 3.1 Sequence of operations 3.2 Troubleshooting 3.2.1 Printer error buttons 3.2.2 Error messages 3.2.3 Troubleshooting with the error message table 3.2.4 Printer-specific tools HID Global Technical Support 4.1 Before contacting HIDGlobal Technical Support 4.2 Reading the serial numbers on a FARGO printer 4 5 5 5 5 6 7 8 9 10 10 11 12 13 13 13 14 14 16 18 19 20 20 21 22 23 23 23 24 27 28 29 29 PLT-05151, A.1 3 December 2020 Section 01 Specifications Powering Trusted Identities Powering Trusted Identities 1.1 Regulatory compliance HID FARGO DTCii Plus User Guide UL CSA The card printer is listed under UL 60950-1 (2nd edition) Information Technology Equipment File Number: E145118 This product is intended to be supplied by a Listed Power Unit marked Class 2 and rated for 24Vdc, 3.3A minimum. The card printer manufacturer has been authorized by UL to represent the card printer as CSA Certified under CSA Standard C22.2 No. 60950-1-07 2nd edition File Number: E145118 1.1.1 Agency listings Emissions and Immunity Standards FCC Part 15 Class A, RSS-GEN, RSS 210 Safety Standards UL IEC 60950-1 (2nd edition), CSA C22.2 No. 60950-1-07 (2nd edition) 1.1.2 United States This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference. 2. This device must accept any interference received, including interference that may cause undesired operation. Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference; in which case, you are required to correct the interference at your expense. Important: Changes or modifications to an intentional or unintentional radiator not expressly approved by the party responsible for compliance could void the users authority to operate the equipment. Warning: This product can expose you to chemicals including Diisononyl Phthalate (DINP), which is a known to the State of California to cause cancer. For more information go to www.P65warnings.ca.gov. 1.1.3 Canada This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. Le prsent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence. L'exploitation est autorise aux deux conditions suivantes: (1) l'appareil ne doit pas produire de brouillage, et (2) l'utilisateur de l'appareil doit accepter tout brouillage radiolectrique subi, mme si le brouillage est susceptible d'en compromettre le fonctionnement. PLT-05151, A.1 5 December 2020 Powering Trusted Identities HID FARGO DTCii Plus User Guide 1.2 Safety messages - United States Symbol Critical instructions for safety purposes Danger:

Failure to follow these guidelines results in personal injury or death. To prevent personal injury or death:

n Reference the following safety messages before performing an operation. n Always remove the power cord prior to performing repair procedures, unless otherwise specified. n Ensure only qualified personnel perform these procedures. ESD:

This device is electrostatically sensitive. You may damage the device if exposing it to static electricity discharges. To prevent damage:

n Reference the following safety messages before performing an operation. n Observe all established Electrostatic Discharge (ESD) procedures while handling cables in or near the circuit board and printhead assemblies. n Always wear an appropriate personal grounding device. n Always remove the ribbon and cards from the printer before making any repairs, unless otherwise specified. n Remove jewelry and thoroughly clean hands before working on the printer. Caution:

This symbol warns of an electrical hazard that could result in personal injury or death. Caution:

For safety purposes, do not use Ethernet for a direct connection outside of the building. PLT-05151, A.1 6 December 2020 Powering Trusted Identities HID FARGO DTCii Plus User Guide 1.3 Safety messages - French Symbole Instructions critiques visant la Scurit Danger: Si ces directives ne sont pas suivies les rsultats peuvent tre des lsions corporelles ou la mort. Pour viter des lsions corporelles ou la mort:

n Rapportez-vous aux avis suivants de scurit avant de procder une opration. n Retirez toujours le cble dalimentation avant deffectuer des procdures de rparation, sauf spcification contraire. n Assurez-vous quuniquement des personnes qualifies ralisent des procdures. ESD:

Ce dispositif est sensible llectricit statique. Il peut souffrir des dommages sil est expos des dcharges lectrostatiques. Pour viter des dommages:

n Rapportez-vous aux messages suivants avant de procder une opration. n Suivez toutes les procdures de Dcharges Electrostatiques (ESD) en vigueur durant le maniement des cbles dans ou proximit des Ensembles de Cartes de Circuit Imprim et Tte dImpression. n Portez toujours un dispositif de mise la terre personnelle approprie. n Retirez toujours le ruban et les Cartes de lImprimante avant deffectuer toute rparation, sauf spcification contraire. n Retirez tous bijoux et lavez soigneusement vos mains avant de travailler lImprimante. Attention: Ce symbole est un avis de pril lectrique passible de rsulter en lsion corporelle ou mort. Attention: Pour des motifs de scurit, nutilisez pas Ethernet pour une connexion directe hors du btiment. PLT-05151, A.1 7 December 2020 Powering Trusted Identities 1.4 Technical specifications Term Function HID FARGO DTCii Plus User Guide Print Method Dye Sublimation / Resin Thermal Transfer Print resolution 300 dpi (11.8 dots/mm); continuous tone Colors Up to 16.7 million colors / 256 shades per pixel Print Ribbon Options Full color with two resin black panels and overlay panel - YMCKOK* (200 prints) Silver metallic resin with overlay panel and resin black panel - SOK* (350 prints) Resin black and overlay panel, KO* (1250 prints)

* Indicates the ribbon type and the number of ribbon panels printed where Y=Yellow, M=Magenta, C=Cyan, K=Resin Black, O=Overlay, F=Fluorescing Resin Print Speed Card Size and Types Supported Accepted Standard Card Sizes Accepted Card Thickness 12 seconds per card (KO*) 24 seconds per card (YMCKOK*) Print speed indicates an approximate batch print speed and is measured from the time a card feeds into the printer to the time it ejects from the printer. Print speeds do not include encoding time or the time needed for the PC to process the image. Process time is dependent on the size of the file, the CPU, amount of RAM and the amount of available resources at the time of the print.

* Indicates the ribbon type and the number of ribbon panels printed where Y=Yellow, M=Magenta, C=Cyan, K=Resin Black, O=Overlay, F=Fluorescing Resin CR-80 (3.375" L x 2.125" W / 85.6mm L x 54mm W) CR-80 edge-to-edge (3.36" L x 2.11" W / 85.3mm L x 53.7mm W)

.009 - .040 / 9 mil 40 mil/.229mm 1.016mm Accepted Card Types n Press polished PVC n Laminated PVC (credit card construction) n Blank white chip/mag n Dual interface MC and/or Visa 200 cards (.030/.762 mm) 100 cards (.030/.762.mm) 100 cards (.030/.762.mm) Card cleaning roller integrated into the ribbon cartridge. A new cleaning roller is included with each ribbon cartridge. Input Hopper Card Capacity Output Hopper Card Capacity Reject Hopper Card Capacity Card Cleaning Printer Memory 32MB RAM PLT-05151, A.1 8 December 2020 HID FARGO DTCii Plus User Guide Powering Trusted Identities Term Function Operating Systems Windows Server 2003 Windows Server 2008 Windows Server 2016 Windows Server 2019 Windows 7 (32- and 64 bit) Windows 10 (32- and 64-bit) Interface Ethernet with internal print server Operating Temperature 65 F to 90 F / 18 C to 32C Humidity 20-80% non-condensing Dimensions (with output bin) 9.8H x 22.9W x 9.2D/249mm H x 583mm W x 234mm D Weight 13 lbs / 6Kg Supply Voltage 100-240 VAC, 1.6 A Supply Frequency 50 Hz / 60 Hz Warranty Printer Three years; Printhead Three years, unlimited pass with UltraCard Encoding Options Supported

(HID Prox) reader 13.56MHz (iCLASS, MIFARE, ISO 14443 A/B, ISO 15693) read/write encoder Contact Smart Card Encoder reads from and writes to all ISO7816 1/2/3/4 memory and microprocessor smart cards (T=0, T=1) as well as synchronous cards ISO Magnetic Stripe Encoding, dual high- and low-coercivity, Tracks 1, 2 and 3 Display Graphical Display 1.5 Functional specifications This card printer utilizes two different, yet closely related printing technologies to achieve its remarkable card print quality for dye-sublimation and resin thermal transfer. PLT-05151, A.1 9 December 2020 Powering Trusted Identities HID FARGO DTCii Plus User Guide 1.6 Printer components: print ribbons The card printer utilizes both dye-sublimation and/or resin thermal transfer methods to print images directly onto blank cards. Since the dye-sublimation and the resin thermal transfer print methods each provide their own unique benefits, print ribbons are available in resin-only, dye-sublimation-only and combination dye-sublimation/resin versions. To make it easier to identify the print ribbons, a letter code has been developed to indicate the type of ribbon panels found on each ribbon:

= Dye-Sublimation Yellow Panel

= Dye-Sublimation Magenta Panel

= Dye-Sublimation Cyan Panel

= Resin Black Panel (Premium unless otherwise stated)

= Clear Protective Overlay Panel

= Fluorescing Panel 1.6.1 Ribbon types and print counts Ribbon YMCKOK - Full Color / 2 Resin Black / Overlay KO - Premium Black Resin / Overlay SOK - Silver Metallic Resin / Overlay / Resin Black Print count 200 500 350 PLT-05151, A.1 10 December 2020 Powering Trusted Identities HID FARGO DTCii Plus User Guide 1.7 Printer components: blank cards Type Card Size Card Surface UltraCard Brand Cards Description The card printer accepts standard CR-80 sized cards. Suitable cards must have a polished PVC surface free of fingerprints, dust or any other types of embedded contaminants. In addition, cards must have a completely smooth, level surface in order for the printer to achieve consistent color coverage. Certain types of Proximity cards have an uneven surface that inhibit consistent color transfer. Certain types of smart card chips are raised slightly above the cards surface which results in poor color transfer. The UltraCard product line, available exclusively as part of HID Global FARGO brand secure card issuance solutions, has a long standing reputation among dealers and end-Users for consistent quality in construction. In addition to blank stock, the UltraCard line is available in a variety of configurations for magnetic stripe, custom holograms, and other additional anti-

counterfeiting features. n UltraCard Premium is the preferred card for Direct-to-Card (DTC) applications that require a higher quality card. The composite material construction provides for maximum durability, flexibility and card life, with optimal resolution print quality for lamination and fluorescent panel ribbon printing applications. n UltraCard PVC cards are medium-durability cards for a glossy, photo quality finish. These cards are manufactured to ensure clean, scratch-free cards for high-quality prints and extended printhead life. PLT-05151, A.1 11 December 2020 Section 02 Setup and installation procedures Powering Trusted Identities Powering Trusted Identities HID FARGO DTCii Plus User Guide 2.1 Choosing a good location The following guidelines help to ensure optimal printing performance:

n Place the unit in a location with adequate air circulation to prevent internal heat buildup. n Use the printer's dimensions as a guideline for the minimum clearances to the unit. Note: Allow for adequate clearance in front of the unit to accommodate the unit with its covers open. n Do not install unit near heat sources such as radiators or air ducts or in a place subject to direct sunlight, excessive dust, mechanical vibration or shock. 2.1.1 About moisture condensation If the unit is brought directly from a cold to a warm location or is placed in a very damp room, moisture may condense inside the unit. Should this occur, print quality may not be optimal. Leave the unit unplugged in a warm, dry room for several hours before using to evaporate any moisture. Caution: For safety purposes, Ethernet is not intended for a direct connection outside of the building. Attention: Pour des raisons de scurit, Ethernet n'est pas conu pour une connexion directe l'extrieur du btiment. 2.2 Unpacking and inspection While unpacking your printer, inspect the carton to ensure that no damage has occurred during shipping. Make sure that all supplied accessories are included with your unit. Check that the following items are included:

n Power supply n US power cord n Installation Guide n Warranty Statement, Compliance Document PLT-05151, A.1 13 December 2020 Powering Trusted Identities HID FARGO DTCii Plus User Guide 2.3 Installing the print ribbon cartridge FARGO Direct-to-Card Printers require highly specialized supplies to function properly. The FARGO DTCii Plus uses a one piece, disposable ribbon cartridge system. To maximize printer durability, reliability and printed card quality, only FARGO-certified supplies must be used. For this reason, your FARGO warranty is void, where not prohibited by law, if you use non-FARGO-

certified supplies. Printer cleaning is recommended with each ribbon change to ensure quality printed cards. Resin-only print ribbons consist of a continuous roll of a single resin color. No protective overlay panel (O) is provided because resin images do not require the protection of an overlay. 2.3.1 Installing the ribbon 1. Pull open front cover. 2. Insert the print ribbon cartridge into the printer. PLT-05151, A.1 14 December 2020 Powering Trusted Identities 3. Close the front cover. HID FARGO DTCii Plus User Guide PLT-05151, A.1 15 December 2020 Powering Trusted Identities HID FARGO DTCii Plus User Guide 2.4 Installing blank cards into the input card hopper The FARGO DTCii Plus card printer with dual input card hoppers is capable of printing different types of cards located in the upper or lower tray of the dual input hopper, for a total of 200 cards. 1. Slide up and open the dual input hopper upper door (Hopper 1). 2. Load up to 100 cards into the upper hopper with the print side down. If using cards with a magnetic stripe, the magnetic stripe should be loaded with the stripe up and to the front of the printer. 3. Close the dual input card hopper upper door to release the weight load onto the upper hopper cards. PLT-05151, A.1 16 December 2020 Powering Trusted Identities HID FARGO DTCii Plus User Guide 4. Open the input hopper lower door (Hopper 2). 5. Press the card hopper load lever down until the card tray locks into place. 6. Load up to 100 cards into the lower hopper with the print side down. Note:

If using cards with a magnetic stripe, the magnetic stripe should be loaded with the stripe upand to the front of the printer. PLT-05151, A.1 17 December 2020 Powering Trusted Identities HID FARGO DTCii Plus User Guide 7. Close the dual input hopper lower door to release the lever to the printing position. 2.5 Installing the output hopper Place the card output hopper into the bottom slot on the left side of the printer, push down until it locks into place. PLT-05151, A.1 18 December 2020 Powering Trusted Identities HID FARGO DTCii Plus User Guide 2.6 Connecting the printer power To connect power to the printer, follow this procedure. Note: Do not connect a USB cable to the front of the printer. The USB connection on the front of the printer is for security connections only. 1. Plug the Ethernet cable into the back of the printer. 2. Plug the AC adapter power cable into the back of the printer. 3. Plug the wall power cable into the AC power adapter. 4. Plug the wall power cable into a standard 100-240VAC power outlet. 5. Press the printers power button to power on the printer. Note: The printer powers down during the "sleep time" but automatically powers up when a print job is sent. PLT-05151, A.1 19 December 2020 Powering Trusted Identities HID FARGO DTCii Plus User Guide 2.7 Locking system The printer includes additional security with the inclusion of locks on the following components:

n Card input n Reject hopper n Material door A set of two identical keys are provided that unlock all sections of the printer. In the event that these keys are misplaced, please contact HID Customer Services. 2.8 Accessory procedures: using the security lock slot The printer has a security lock slot located in the back lip of the metal chassis to accommodate a standard laptop security lock. To prevent unauthorized removal of the printer, attach an industry standard security cable to an immovable object and then lock the cable to the security lock slot. The lock slot has a plastic covering that needs to be penetrated by the lock. Note: Push the lock end into the slot with adequate force to break the protective film. Follow the locking procedure recommended by the lock vendor. PLT-05151, A.1 20 December 2020 Section 03 System overview -

troubleshooting Powering Trusted Identities Powering Trusted Identities HID FARGO DTCii Plus User Guide 3.1 Sequence of operations Knowing the sequence of the printer operation helps when troubleshooting the printer. 1. File information is received from the PC. 2. Printer compares the installed ribbon type stored in memory with the ribbon type command that was sent from the printer. If the ribbon type does not match, the Pause button (on the right) flashes. 3. The print stepper motor engages. 4. The card feed sensor detects the leading edge of the card and the headlift stepper engages to disengage the input lever. 5. The card feeds through for the alignment pass. 6. The card feed stepper motor engages to queue card for magnetic encoding (if applicable). 7. The encoded data is written to the card (if applicable). 8. The magnetic encoder verifies while the stepper reverses the card (if applicable). 9. The print ribbon drive engages (if not already at the yellow panel). 10. The print ribbon sensor looks for the yellow panel. Note: The print ribbon encoder detects the number of revolutions required to use an entire color panel. 11. The print stepper motor engages. 12. The card feed sensor detects the leading edge of card. 13. The print stepper motor queues card to the middle of the platen roller. All stop. 14. The print headlift motor engages to the print position. 15. The print cover sensor checks for closed state. 16. The print stepper motor engages. 17. The ribbon drive motor engages. 18. The image data is burned by the printhead until the image data is depleted. All Stop. 19. The thermistor engages the printhead cooling fan to maintain proper operating temperature. 20. The headlift motor engages to the queue position. 21. The print stepper motor engages. 22. The print ribbon drive engages. 23. After ribbon advances a few encoder clicks, assume the ribbon is free of card. All stop. 24. Repeat Steps 9 through 22 for the appropriate number of color/overlay Panels. 25. Either the card is ejected from the singled-sided printer or the card feed stepper engages to queue the card for the flipper table for the dual-sided printer. 26. All stop. PLT-05151, A.1 22 December 2020 HID FARGO DTCii Plus User Guide Powering Trusted Identities 3.2 Troubleshooting 3.2.1 Printer error buttons All printers have two buttons. ON/OFF Pause The display message system appears as a graphical message, for example:

3.2.2 Error messages This section provides the troubleshooting table for the error messages. When an error occurs in the printer, the PC shows the error message on screen with solutions. Each table uses a 3-column presentation to display a specific error message, the cause, and the solution. n This format allows the troubleshooter to identify the error and its cause, and then perform the procedure provided in the solution column. n This standard mode of identifying the problem and its solution should provide an efficient method of troubleshooting this printer. n If you encounter problems beyond the capabilities of this error message table, you should contact Technical Support. Error message Cause Solution

# 81 Unable to Feed The printer is unable to feed a card from the input card hopper. Check the following:

n Verify the card thickness setting is set to the thickness of your cards. n Verify the cleaning roller is properly installed on the ribbon cartridge. n Check for card slippage. If necessary, run the printer cleaning routine. n Verify that your cards are within the accepted card size range. n Verify the cards are not sticking together. PLT-05151, A.1 23 December 2020 Powering Trusted Identities HID FARGO DTCii Plus User Guide 3.2.3 Troubleshooting with the error message table Error Message Cause Solution

# 2 Head Move Error The printhead lift has malfunctioned. Reset the printer and try again. If this problem persists, call for technical assistance.

# 8 Head Sensor Error

# 9 Reboot Required The printhead temperature sensor is not functioning or is not connected properly. Or, the printhead is not cooling properly. An unspecified system error has been detected by the printer firmware. Reset the printer and try again. If the problem persists, call for technical assistance. Reset the printer and try again. If this problem persists, call for technical assistance.

# 25 Ribbon not Installed No ribbon is installed in the printer. Install a ribbon and retry.

# 30 Mag Verify Error Magnetic encoding verification has failed. Verify cards are oriented correctly. Try encoding with a different card. Verify cards have the magnetic stripe. Replace the magnetic encoding module.

# 31 No Mag Module The printer is not configured with the encoder data type that you are trying to send. Ensure that no encoding data is being sent with the print job and reprint the card. Install a magnetic encoding module.

# 38

# 39

# 40 EEPROM Corrupt EEPROM Read Error

# 44 Flipper Jam/ Home Error

# 45 No Flip Module installed

# 64

# 65

# 66 Reboot Required

# 68 Card in Printer EEPROM is restored with factory default values. Reset the printer and try again. If this problem persists, call for technical assistance. A card has become jammed in the printers flipper table. The flipper failed to position properly while aligning a card or flipping a card. Request to print on 2nd side of card, but no flipper is installed. Unspecified system error detected by the printer firmware. A card is jammed in the print station or card flipping area of the printer. Clear any cards in the flipper table using the buttons to move the card out. Resume printing. The flipper table should be level when the printer is powered up. If the flipper Table is at an angle, open the card output door and manually level it. Then cycle the printer power to reset. Reset the printer and retry. If problem persists call for technical assistance. Reset the printer and try again. If this problem persists, call for technical assistance. Reset the printer and try again. If this problem persists, call for technical assistance. Clear the jam and reset the printer. PLT-05151, A.1 24 December 2020 Powering Trusted Identities HID FARGO DTCii Plus User Guide Error Message Cause Solution

# 70 Multiple Feed Multiple cards were fed into the printer.

# 81 Unable to Feed The printer is unable to feed a card from the input card hopper. Verify the card thickness is set to the thickness of your cards. Check for card slippage. If necessary, run the printer cleaning routine. Verify the cleaning roller is properly installed on the ribbon cartridge. Verify the cards are not sticking together. Check the following:

n Verify the card thickness setting is set to the thickness of your cards. n Verify the cleaning roller is properly installed on the ribbon cartridge. n Check for card slippage. If necessary, run the printer cleaning routine. n Verify that your cards are within the perimeters accepted card size range. n Verify the cards are not sticking together.

# 82 Mag Jam A card is jammed in the magnetic station Clear any cards in the magnetic station using the buttons to move the card out. The print ribbon has run out. Install a new ribbon.

# 91 Ribbon Out

# 93 Wrong Ribbon

# 97 Ribbon Search Error The print ribbon installed in the printer does not match the ribbon type selected. The ribbon is not able to find the next panel correctly. Check for jams/breaks.

# 99 Ribbon Error The print ribbon has either broken or jammed. Change either the installed print ribbon or the ribbon type. Recalibrate the ribbon sensor. If broken, repair by taping the ribbon back on to the take- up core. Replace the ribbon. If jammed, clear the jam. If broken, repair by taping the ribbon back on to the take-up core.

# 100 Ribbon RFID Error There is no ribbon or the ribbon tag information is corrupted or incorrect. Verify the printer settings for correct Ribbon. Try a new ribbon and continue.

# 102

# 103

# 104

#3 Headlift Error

# 106 Job Data Error This is a problem with the printhead lift. Reset the printer and try again. If this problem persists, call for technical assistance. The print data sent to the printer is corrupt or has been interrupted. Check the interface cable.

# 107 Printing Error An error was detected during printing. Reset the printer and try again. If this problem persists, call for technical assistance. PLT-05151, A.1 25 December 2020 Powering Trusted Identities HID FARGO DTCii Plus User Guide Error Message Cause Solution

# 109

# 113 Ribbon Release Error The printer cannot locate the next ribbon panel in order to release the ribbon from the card. Ensure that the ribbon is not stuck to the card. Replace the ribbon. Recalibrate the ribbon sensor. If the ribbon is broken, repair by taping the ribbon back onto the take-up core and manually advance to the next panel.

# 110 Card Jam/Align error A card is jammed in the print station or card flipping area of the printer. Clear the jam.

# 111 Head Loading An unrecoverable error has occurred during printing. Reset the printer and try again. If this problem persists, call for technical assistance.

# 112 Card Jam/Align error A card is jammed in the print station or card flipping area of the Printer. Clear the jam.

# 128

# 170 Calibrate Ribbon The print ribbon sensor is out of calibration or has failed. Calibrate the ribbon sensor. Check for material blocking sensor and try again.

# 131 Flipper Jam/Home Error A card has become jammed in the printers flipper table. The flipper failed to position properly while aligning a card or flipping a card. Clear any cards in the flipper table, using the buttons to move the card out. Resume printing. Reset the printer and retry. If problem persists call for technical assistance.

# 139 Please Remove Ribbon

# 144 EEPROM Corrupt EEPROM Read Error

#202 Encoder not installed Card in Printer Check Ribbon Empty Reject Bin Ribbon needs to be removed. Reset the printer and retry. If problem persists, call for technical assistance. EEPROM restored with factory default values. Reset the printer and try again. If this problem persists, call for technical assistance. You are trying to send encoding data, but the printer is not configured with this encoder type. There was a card in the printer at boot up or cover close when no job is active. The ribbon could not be queued to the first panel of the set. The reject bin needs to be emptied. Ensure that no encoding data is being sent with the print job and reprint the card. Install an encoding module. Open the cover, remove the card, and close the cover. Recalibrate the ribbon sensor. If broken, repair by taping the ribbon back to the take-up core. Open reject bin door, remove cards and press the OK button. PLT-05151, A.1 26 December 2020 Powering Trusted Identities 3.2.4 Printer-specific tools HID FARGO DTCii Plus User Guide The status icons are as follows:

This icon indicates that the print ribbon supply is low and requires replacement soon. This icon indicates that the printer needs to be cleaned. PLT-05151, A.1 27 December 2020 Section 04 HID Global Technical Support Powering Trusted Identities Powering Trusted Identities HID FARGO DTCii Plus User Guide 4.1 Before contacting HIDGlobal Technical Support n Position a phone near the printer and computer so the Technician can help to troubleshoot the printer. n Have a self-test and a sample card ready when calling HID Global Technical Support. 4.2 Reading the serial numbers on a FARGO printer To determine when the card printer was manufactured, see the serial number (affixed to the card printer). Example: Serial Number C0050028 (2020) n The first two digits indicate the year the printer was built (C0 indicates the year 2020). n The third and fourth digits indicate the week the printer was built (05 indicates week 5 of that year). n The last four digits indicate the sequence number for the numeric order in which the printers were built. Contact the HID Global Technical Support Group:

Website: www.hidglobal.com/support PLT-05151, A.1 29 December 2020 Powering Trusted Identities Revision history Date Description December 2020 Minor updates. September 2020 Initial release. HID FARGO DTCii Plus User Guide Revision A.1 A.0 PLT-05151, A.1 30 December 2020 Dummy text. Powering Trusted Identities Americas & Corporate 611 Center Ridge Drive Austin, TX 78758 USA Asia Pacific 19/F 625 King's Road North Point Island East Hong Kong Europe, Middle East & Africa 3 Cae Gwyrdd Green Meadow Springs Cardiff, CF15 7AB United Kingdom PLT-05151, A.1 Brazil Condomnio Business Center Av. Ermano Marchetti, 1435 Galpo A2 - CEP 05038-001 Lapa - So Paulo / SP, Brazil Support:

+1 866-607-7339 Support: +852-3160-9833 Support: +44 (0) 1440 711 822 Phone:

+55 11 5514-7100 h idglobal.com An ASSAABLOY Group brand

PART NO. X001800-2 L001451-02 Rev B HID GLOBAL CORPORATION COLOR CARD PRINTER FCC ID: JQ6-X001800E IC: 2236B-X001800E SRD MODEL: DTCii Plus FCC CLASS A This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

(1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Patented, www.hidglobal.com/patents MODEL NO. X001800 LDP-01973 Rev C NOTES:

1. MATERIAL AND MANUFACTURING PROCESS MUST COMPLY WITH HID GLOBAL CORPORATION

(EDEN PRAIRIE, MN) ENVIRONMENTAL SPECIFICATION S000503. SUPPLIER CERTIFICATION OF COMPLIANCE IS REQUIRED WITH EACH SHIPMENT. 2. PACKAGE PER HID GLOBAL CORPORATION (EDEN PRAIRIE, MN) SPECIFICATION, S000506. 3. LABEL SHALL HAVE BLACK PRINTING ON A WHITE BACKGROUND AND BE CONSTRUCTED USING A UL LISTED LABELING SYSTEM SUITABLE FOR INDOOR APPLICATION ON GALVANIZED STEEL AND ABS PLASTIC IN ACCORDANCE WITH UL 60950 (PGDQ2). THE LABEL PACKAGING SHALL BE MARKED WITH THE MANUFACTURERS NAME OR TRADEMARK, UL FILE NUMBER FOR PGDQ2, AND THE LABELING SYSTEM TYPE NUMBER. 4. TEXT SHOULD BE FILLED SOLID. 5. LABEL MANUFACTURER IS Gi Ye Printing USING LABEL SYSTEM TYPE GY9806. C UPDATED REGULATORY MARKINGS ECO-02547 07-MAR-22 CAR/LH SEE NOTE 3 NONE CAR 24-JAN-22 LABEL NP X001800-2 DTC LDP-01973 LDP-01973

Long Term Confidentiality Request Letter 03/22/2022 Eurofins MET Labs 914 West Patapsco Avenue Baltimore, MD 21230 RE: CONFIDENTIALITY REQUEST FOR Color Printer Model DTCii Plus; JQ6- X001800E To Whom It May Concern:

- This letter serves as an official request for confidentiality under sections 0.457 and 0.459 of CFR 47. We have requested that the block diagrams; theory of operation; and schematic diagrams, required to be submitted with this application be permanently withheld from public review. The above materials contain trade secrets and proprietary information not customarily released to the public. The public disclosure of these materials may be harmful to the applicant and provide unjustified benefits to its competitors. Please contact me if there is any information you may need. Sincerely, Name: Robert Cresswell Applicant: HID Global Corporation ADDRESS: 611 Center Ridge Drive, Austin, TX 78753 USA TEL: 952-221-5356 FAX: 952-826-7948

Short Term Confidentiality Request Letter 03/22/2022 Eurofins MET Labs 914 West Patapsco Avenue Baltimore, MD 21230 RE: Short Term Confidentiality Request for Color Printer Model DTCii Plus; JQ6- X001800E To Whom It May Concern:

In accordance with sections 0.457 and 0.459 of CFR 47, HID Global Corporation requests short-

term Confidentiality of the following sections of this application for a period of 180 days after the grant is issued. Test setup photos External photos Internal photos Users manual These documents contain detailed system and equipment descriptions and related information about the product, which HID Global Corporation considers to be proprietary, confidential, and a custom design and otherwise, would not release to the general public. Since this design is a basis from which future technological products will evolve, HID Global Corporation feels that this information would be of benefit to its competitors, and that the disclosure of the information in these documents would give our competitors an unfair advantage in the market. Please contact me if there is any information you may need. Sincerely, Name: Robert Cresswell Applicant: HID Global Corporation ADDRESS: 611 Center Ridge Drive, Austin, TX 78753 USA TEL: 952-221-5356 FAX: 952-826-7948

Date: April 21, 2022 HID Global Corporation Declaration Model Difference The models X001800-2 & DTCii Plus are the same as the previous X001800-2 & DTCii Plus with the exception of the Internal Encoder. This Encoder was changed from an Omnikey 5121 to an Omnikey 5122. To designate this change the FCC ID, IC and SRD Model has been changed on this revised model. We, HID Global Corporation, located at 611 Center Ridge Drive, Austin, TX 78753, USA declare under our sole responsibility that the above Printers, to which this declaration relates, are based on similar design technology, in regards to form, fit and function.The above Printers are based on the identical design and are considered from an electrical, mechanical and physical standpoint as identical. Robert Cresswell Senior Manager Global Product Compliance Rcresswell@HIDGlobal.com Office +1 952-221-5356 |Fax+1 952-826-7948 HID Global Corporation 6533 Flying Cloud Drive, Eden Prairie, MN 55344, USA www.hidglobal.com Page 1 of 1