FCC ID: JQ6-MSX002500 ELEMENT

HID ELEMENT User Guide Draft Table of Contents 1 HID ELEMENT Specifications ................................................................................................................. 6 Regulatory Compliance ................................................................................................................. 6 Safety messages United States .................................................................................................. 7 Technical Specifications ................................................................................................................ 7 Unit Layout and Functionality (General Configuration shown with optional camera) ............ 10 2 Important information: Please follow these recommendations. ..................................................... 11 Use caution when handling wet ink. ........................................................................ 11 The print carriage should be kept in the maintenance station when the printer is idle. .......... 11 Power should be left on when the unit is idle. .......................................................................... 11 3 Setup and Installation ......................................................................................................................... 12 3.1 Selecting a good location ............................................................................................................ 12 3.2 Moisture condensation ............................................................................................................... 12 Unpacking and Inspection ........................................................................................................... 12 Connecting Modules (General Configuration) ............................................................................ 13 Removal of Electrical Channel Covers ................................................................................. 13 Module Alignment Guides .................................................................................................. 15 3.5 Module to Module Electrical Connections.................................................................................. 16 Ribbon Cables ...................................................................................................................... 16 Ethernet Cables ................................................................................................................... 18 Power Cable from Input Module to Printer Module .......................................................... 18 Output stacker DC power to printer DC power out ............................................................ 19 Unused AC Power Cable ...................................................................................................... 20 Cable Channel Covers.......................................................................................................... 21 Display Positioning ...................................................................................................................... 22 Reject Bin .................................................................................................................................... 23 To install non-secure reject bin ........................................................................................... 23 To install secure (locking) reject bin ................................................................................... 25 3.8 Moving the Machine ................................................................................................................... 27 3.9 Input Hopper ............................................................................................................................... 28 Installing Blank Cards into the Input Card Hopper ............................................................. 28 General card information .................................................................................................... 29 1.1 1.2 1.3 1.4 2.1 2.2 2.3 3.3 3.4 3.6 3.7 3.4.1 3.4.2 3.5.1 3.5.2 3.5.3 3.5.4 3.5.5 3.5.6 3.7.1 3.7.2 3.9.1 3.9.2 3.9.3 Loading the Input Card Hopper into the Input Module ...................................................... 29 3.10 Output Hopper ............................................................................................................................ 30 3.10.1 Loading the Output Card Hopper into the Output Module ................................................ 30 3.11 Installation of the Overspray Liner ............................................................................................. 31 3.12 Ink Cartridges .............................................................................................................................. 32 3.12.1 Types of Ink that Can be Used ............................................................................................ 32 3.12.2 Caution Handling Ink ........................................................................................................... 32 3.12.3 Ink Storage and expiration .................................................................................................. 33 3.12.4 Ink Cartridge Installation ..................................................................................................... 33 3.13 Printer Power .............................................................................................................................. 34 3.14 First Fill ........................................................................................................................................ 36 3.15 Ethernet Connection ................................................................................................................... 36 Driver Installation........................................................................................................................................ 37 3.16 Installer for the Printer Driver ..................................................................................................... 37 3.17 Prerequisites ............................................................................................................................... 37 4 System Use .......................................................................................................................................... 39 Preparing for Printing at Startup or After the System Has Been Idle ......................................... 39 Display Functionality (section incomplete) ................................................................................. 41 4.1 4.2 4.2.1 4.2.2 4.2.3 4.2.4 4.2.5 4.2.6 4.2.7 4.2.8 4.2.9 4.4 4.5 4.6 Home Screen ....................................................................................................................... 41 Information ......................................................................................................................... 41 Settings ................................................................................................................................ 42 Utilities ................................................................................................................................ 44 Notifications ........................................................................................................................ 45 Shift Change ........................................................................................................................ 46 Display Lock ......................................................................................................................... 47 Ink Cartridge Information ................................................................................................... 47 Power Management ........................................................................................................... 48 4.2.10 Help ..................................................................................................................................... 48 4.3 Printing ........................................................................................................................................ 49 4.3.1 Printing Preferences (section incomplete) driver UI options........................................... 49 Encoding ...................................................................................................................................... 49 Print Module Cover Automatic Lock ........................................................................................... 49 Printer Module Cover Open/Close Events .................................................................................. 50 4.7 4.8 4.9 6.1 6.2 6.3 7.1 7.2 Replacing Ink Cartridges .............................................................................................................. 50 Replacing Full Waste Tank .......................................................................................................... 50 Input Hopper Empty (needs completion) ................................................................................... 50 4.10 Output Hopper Full (needs completion) ..................................................................................... 50 5 End of Shift Information ...................................................................................................................... 51 5.1 System Idle .................................................................................................................................. 51 6 Maintenance (section incomplete) ..................................................................................................... 52 Ionizer Cleaning ........................................................................................................................... 52 Cleaning the Print Carriage ......................................................................................................... 52 Cleaning the Cardpath ................................................................................................................ 54 7 Troubleshooting (section incomplete) ................................................................................................ 56 Nozzles Out ................................................................................................................................. 56 Print Quality Defects (Section Incomplete) ................................................................................ 57 7.2.1 Color Registration ............................................................................................................... 57

............................................................................................................................................................ 57 7.2.2 7.2.3 7.2.4 7.2.5 7.2.6 7.2.7 7.2.8 7.2.9 7.2.1 7.2.1 8.1 8.2 8.2.1 8.2.2 Banding ............................................................................................................................... 57 Large Area Image Banding .................................................................................................. 58 Excessive Satellites .............................................................................................................. 58 Vertical Banding .................................................................................................................. 59 Ink Adhesion ........................................................................................................................ 59 Scan Line Banding ............................................................................................................... 60 Poor Edge Definition ........................................................................................................... 61 Cross-Color Contamination ................................................................................................. 61 7.2.10 Ink Drips on Card ................................................................................................................. 62 7.2.11 Non-Uniformity due to Contamination (Fingerprint, card debris, etc) ............................... 62 Text trapezoidal by swath ................................................................................................ 63 Image position not in the correct place (TOF, EOF, Image Placement in Application) ....... 63 8 HID ELEMENT with Optional Encoder Module ................................................................................... 64 Unit Layout and Functionality (F I configuration shown with optional camera) ..................... 64 Setup and Installation of Encoder Module ................................................................................. 65 Unpacking and Inspection ................................................................................................... 65 Connecting Modules ........................................................................................................... 65 8.2.3 Module to Module Electrical Connections (Standard Configuration) ................................ 67 8.2.4 Cable Channel Covers.......................................................................................................... 70 9 Appendix ............................................................................................................................................. 71 Driver Test Certificate Installation .............................................................................................. 71 Firmware Upgrade Process (Update image after utilities cleanup) ............................................ 76 Error Codes (22 April 2020) ......................................................................................................... 76 9.1 9.2 9.3 1 HID ELEMENT Specifications This section provides specific information on the Regulatory Compliances, Agency Listings, Technical Specifications, and Functional Specifications for the HID ELEMENT card printer. 1.1 Regulatory Compliance Agency UL CSA FCC Regulatory Compliance The card printer is listed under UL 60950-1 (2nd edition) Information Technology Equipment. File Number: E145118 The printer manufacturer has been authorized by UL to represent the card printer as CSA Certified under CSA Standard C22.2 No. 60950-1-07 2nd edition File Number: E145118 This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

(1) This device may not cause harmful interference, and

(2) this device must accept any interference received, including interference that may cause undesired operation. CAUTION: Any changes or modifications to this device not explicitly approved by the manufacturer could void your authority to operate this equipment. NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense. This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. Le prsent appareil est conforme aux CNR dIndustrie Canada applicables aux appareils radio exempts de licence. Lexploitation est autorise aux deux conditions suivantes: (1) lappareil ne doit pas produire de brouillage, et (2) lutilisateur de lappareil doit accepter tout brouillage radiolectrique subi, mme si le brouillage est susceptible den compromettre le fonctionnement. The card printer has been tested and complies with EN300-330, EN301-489, EN60950-1:2006 + A11:2009 + A1:2010 +A12:2011 + A2:2013, EN50581, and EN62479. Note: Based on this testing, the printer manufacturer certifies that the card printer ISED CE Emissions and Immunity Standards Safety Standards complies with the following of the European Community and has placed the CE mark on the card printer: RED 2014/53/EU, ROHS 2015/863/EU FCC Part 15 Class A, RSS-GEN, RSS 210, CNS 13438, EN55032 Class A, EN55024, EN6100-3-2, EN6100-3-3, EN300-330, EN301-489, GB9254, GB17625 UL 60950-1, 2nd Edition, 2019-05-09 (Information Technology Equipment - Safety -

Part 1: General Requirements) CAN/CSA C22.2 No. 60950-1-07, 2nd Edition, 2014-10 (Information Technology Equipment - Safety - Part 1: General Requirements) IEC 60950-1:2005 (Second Edition); Am1:2009 + Am2:2013 EN 60950-1:2006 + A11:2009 + A1:2010 + A12:2011 + A2:2013 IEC62471 1.2 Safety messages United States 1.3 Technical Specifications HID ELEMENT UV Ink Printer System Dual-Sided Printing Standard Warranty Printer module and printheads: 12 months FEATURES UV INK PRINTER CHARACTERISTICS Printing Type UV Cured Inkjet Card Material Types PVC, Composite, and Polycarbonate (PC) UV Ink Types Yellow (Y) Magenta (M) Cyan (C) Black (K) Fluorescent (F) Clear Overlay (O) White (W) Printing Resolution Up to 1200 DPI Printer Ink Channels Up to 6 Ink Channel Configurations (Factory Set) YMCKFO YMCKOO Other Ink Configurations are available via CPO (Custom Product Order) Communication Interface Ethernet LAN (printer system) / USB 2.0 (encoders) Registration Capability Camera Registration System (optional) Printing Speed Up to 300 single-sided cards per hour (@ 600 DPI) Dimensions (UV ink printer/one input/one 18.5" H x 37.0" W x 24.5" D (470mmH x 940mmW x 622mmD) Weight (UV ink printer/one input/one 96 lbs / 43.6 kg output) output) Power Input 100-240 VAC, 6.0 A MAX, 50 Hz - 60 Hz Operating Environment 60F to 90F (15C to 32C), 20% to 80% non-condensing humidity Certifications UL, CE, FCC Class-A SYSTEM SECURITY STANDARDS Locking Card Input Hopper Yes Locking Card Output Hopper Yes Lockable Printer Housing Yes Supported Software Drivers Windows 7 / 10 / Server 2008 R2 / Server 2012 R2 / Server 2016 SYSTEM COMMUNICATION STANDARDS Multiple Input/Output Hopper Capability Yes, up to 4 input and output modules (for a total capacity of up to 1600 cards) CARD STANDARDS Card Size CR-80 only Card Input Capacity (1 Hopper) 400 cards (.030" / .762mm) Card Output Capacity (1 Hopper) 400 cards (.030" / .762mm) Card Thickness

.030" (30 mil) / .762mm Card Cleaning Station Yes OPTIONS ISO Magnetic Encoding Yes Contact Smart Card Encoding Yes Contactless Smart Card Encoding Yes Camera Verification System Yes Third Party Encoder Module Available via CPO (Custom Product Order) camera) Dimensions in mm. 1.4 Unit Layout and Functionality (General Configuration shown with optional 2 Important information: Please follow these recommendations. 2.1 Use caution when handling wet ink. The printer has been designed so that a user will not come into contact with wet ink. Wet ink can cause skin sensitivies and/or other hazards (please see labelling on ink cartridges for more information). If a situation occurs in which wet ink is present, users must take precautions. Gloves should be worn to prevent contact with skin, and safety glasses should be used for eye protection. Ink which has been cured and hardened does not present a safety risk. 2.2 The print carriage should be kept in the maintenance station when the printer is idle. The liquid ink in the printer is kept in the printheads by a slight vacuum applied to the ink lines via a vacuum pump. If power is kept on, that vacuum prevents leakage of the the ink. However, in case power is inadvertently removed from the unit, we recommend that the printhead always be kept in the maintenance position when the unit is idle so that if there is a loss of vacuum, a any ink leakage will occur into the maintenance station, so it can easily be moved into the waste bottle. System firmware will automatically bring the carriage to the maintenance position when the unit is idle. However, there are certain utilities which enable the user to move the carriage for manual maintenance, and if this is done, and the cover is left open, the carriage may not return to the maintenance position on its own. The carriage will home itself and return to the maintenance position when the printer cover is closed. It will also home itself and return to the maintenance position when the unit is rebooted. 2.3 Power should be left on when the unit is idle. As mentioned in section 1.1, ink is kept in the printheads through the use of a vacuum. It is necessary to keep the unit powered on so that this vacuum level can be monitored and maintained during idle periods to prevent ink leakage. 3 Setup and Installation 3.1 Selecting a good location The following guidelines help to ensure optimal printing performance:

Place the unit in a location with adequate air circulation and ventilation to prevent ink fume and internal heat buildup. Use the dimensions of the printer as a guideline for the minimum clearances to the unit. Provide a table or bench for the unit which is flat and stable to prevent vibration. Allow for adequate clearance above and behind the unit to accommodate the unit with its covers open. You will need access to the back of the unit to install module interface cables. Do not install this unit in an environment with acidic vapor. This could cause ink hardening on or in the head, resulting in poor print quality and missing nozzles. Do not install the unit near heat sources such as radiators. 3.2 Moisture condensation If the unit is brought directly from a cold to a warm location or is placed in a very damp room, moisture may condense inside the unit. Should this occur, if ink is added to the machine, there may be a chemical reaction between the water and ink, potentially causing clogging of the printhead nozzles. Leave the unit unplugged in a warm, dry room for several hours before using to allow any moisture to evaporate. 3.3 Unpacking and Inspection While unpacking the printer, inspect the carton to ensure that damage did not occur during shipping. The printer includes 3 modules (Prime Input Module, Print Module, and Output Module), each of which are shipped in a separate box. Caution: Lifting the print module must be done by 2 people. Make sure that all supplied accessories are included with the unit:

Prime Input Module I2C Ribbon cable US/EU power cable Ethernet cable (12 for prime to input module) Module alignment guide Card input hopper Cleaning Roller Key for lock in input hopper

(ethernet cable length 36 for prime to printer?) Printer Module Overspray Liner Key for cover lock Output Module I2C Ribbon cable Card output hopper Module alignment guide Key for lock in output hopper Reject bin Make sure you have these accessories that are supplied separately:

Ink Cartridges (YMCKOO or WWKKOO depending on the printer option) CR-80 Cards 3.4 Connecting Modules (General Configuration) 3.4.1 Removal of Electrical Channel Covers On the back of the each module, there is a channel which is intended to hold cables that connect various modules together, and each channel has a cover. For each module (input, printer, and output), remove its cable channel cover by unscrewing the fasteners circled in purple in the image below. 3.4.2 Module Alignment Guides Module alignment guides are used between the input module, printer module, and output module to locate them relative to each other. Module Alignment Guide To connect the input, printer, and output modules:

A. Place the printer module on the bench or table where it will be used Caution: Lifting the print module must be done by 2 people. B. Place module alignment guides on the left and right side of the print module as shown in the images below. You will need to lift each edge of the print module in order to place the module alignment guides. Note that the alignment guide is placed between the 2 notches circled in yellow. The printer baseplate has slots which the alignment guide pins fit into. C. Place the output module to the left of the printer module, lining up the card path slots. Holes in the baseplate of the output module should line up with the posts on the module alignment guide. D. Place the input module to the right of the printer module, lining it up with the module alignment guide as done previously. 3.5 Module to Module Electrical Connections 3.5.1 Ribbon Cables Ribbon Cable (A) should be installed from the input module to the printer module as shown in the photo below. Ribbon Cable (B) should be installed from the printer module to the output module. 3.5.2 Ethernet Cables Install Ethernet Cable (C) from from one of the 4 ethernet ports aligned in a row in the input module to the ethernet ports on the right side of the input module . Install Ethernet Cable (D) from one of the 4 ethernet ports aligned in a row to one of the ethernet ports in the printer module. In both the input and printer module, any of the 4 ethernet ports will work. 3.5.3 Power Cable from Input Module to Printer Module The input module is shipped with an unplugged AC power cable E in the cable channel. Plug the end of this power cable into the power socket in the printer module. There may be more cable length than needed. Use the cable clips to organize the extra length. 3.5.4 Output stacker DC power to printer DC power out The Output Module is shipped with a DC Power Cable (F) hanging loose. Plug this cable end into the matching socket of the Printer Module. 3.5.5 Unused AC Power Cable The Printer module has an AC power cable (G) which is intended for possible future extensions. This cable should not be plugged into anything. It should be held in place by the cable clips. 3.5.6 Cable Channel Covers After all cables have been installed, the cables should be carefully placed in the cable channel, and the cable channel covers should be replaced, using the opposite process of how they were removed in the description above. Be sure to install the screws which attach the covers of each module to each other. 3.6 Display Positioning The display position is adjustable, and when shipped, it is oriented to facilitate packing of the unit. Adjustments can be made to the height and viewing angle of the unit by loosening display adjustment knob 1, as shown in the image below, moving the display to the desired position, and then tightening adjustment knob 1. Adjustments to the tilt of the display can be made by loos loosening display adjustment knob 2, as shown in the image below, moving the display to the desired position, and then tightening adjustment knob 2. 3.7 Reject Bin 3.7.1 To install non-secure reject bin A. Align both protruding hooks on backside of reject bin with the output hoppers left side reject output hole. B. Assure the reject hopper hooks onto the reject hopper hole with both hooks and is fully seated downward. 3.7.2 To install secure (locking) reject bin A. Insert key, unlock reject bin and lift cover 90 degrees (fully upright). B. C. Align both protruding hooks on backside of reject bin with the output hoppers left side reject output hole. D. Assure the reject hopper hooks onto the reject hopper hole with both hooks and is fully seated downward. E. Lower cover, lock reject bin and remove key. (Note that the locking hopper cover must be in the open/vertical position in order to install or remove the reject hopper.) 3.8 Moving the Machine To move the machine from one location to another;

1. Remove the Cable Channel Covers as described above. 2. Remove cables described in the Module to Module Electrical Connections section above. 3. Lift modules off of their Module Alignment Guides. 4. Move modules individually. For the printer module, remember Caution: Lifting the print module must be done by 2 people. 5. Reassemble the machine as described in the Setup and Installation section above. 3.9 Input Hopper 3.9.1 Installing Blank Cards into the Input Card Hopper The input card hopper has a door on its front that can be opened by pulling on the black plastic handle as shown below. Cards can be loaded into the input card hopper by placing them in the bottom of hopper. Load the cards with the print side down, and if applicable, with the mag strip facing up to the left. Then close the door until the black plasctic latch snaps into place. Cards can be added to the input hopper when it is out of the system, or when it is installed in the printer. Note: Cards eject into the output hopper or to the reject bin. Depending on hopper option, hoppers will hold either 200 or 400 cards. 3.9.2 General card information Important: For the best results and ISO card specification compliance, composite PVC is recommended over straight PVC. The printer prints onto any card with a clean and level PVC or polycarbonate surface. Suitable cards must be free of fingerprints, dust, or any other types of embedded or surface contaminants. For best results, HID recommends UltraCard, UltraCard stock has a glossy PVC laminate on top and bottom and is optically inspected to provide the cleanest, most scratch and debris-reduced cards possible. Two types of UltraCard card stock are available. UltraCard stock has a PVC core and offers medium card durability. UltraCard Premium stock has a 40% polyester core and offers high durability (recommended). Cards should be at room temperature when loaded. 3.9.3 Loading the Input Card Hopper into the Input Module The input card hopper can be loaded into the input module by placing the hopper in the opening in the input module as shown below, and pressing downward until the input card hopper clicks into place. The mechanical key lock can be used if desired to secure the cartridge in the input module. To remove the input card hopper from the input module, be sure the mechanical lock is unlocked, and lift the card hopper out of the input module 3.10 Output Hopper 3.10.1 Loading the Output Card Hopper into the Output Module The output card hopper can be loaded into the output module by placing the hopper in the opening in the output module as shown below, and pressing downward until the output card hopper clicks into place. The mechanical key lock can be used if desired to secure the cartridge in the output module. To remove the output card hopper from the output module, be sure the mechanical lock is unlocked, and lift the card hopper out of the output module 3.11 Installation of the Overspray Liner An overspray liner is used to allow for printing cards completely up to the edge of a card. Any ink which is sprayed beyond the card edge is collected and cured on the overspray liner. The liner itself is made of a flexible Teflon coated material, and it includes tabs on its left and right sides. The liner is installed on the top of the card transport as shown in the above image. It should surround the 2 belts, and it is held in place by putting the tabs under the gray plastic clips at each end of the card transport, as shown in the yellow ovals above. Note: if over the edge card printing is done, this liner will need to periodically be removed and cleaned so ink does not build up enough to prohibit card feeding. Frequency of cleaning is dependent on card images. 3.12 Ink Cartridges 3.12.1 Types of Ink that Can be Used The HID ELEMENT printer requires highly specialized inks to function properly. To maximize printer durability, reliability, and printed card quality, you much use only HID ELEMENT inks. If not using HID ELEMENT inks, your HID ELEMENT warranty is void, where not prohibited by law. 3.12.2 Caution Handling Ink The printer has been designed so that a user will not come into contact with wet ink. Wet ink can cause skin sensitivies and/or other hazards (please see labelling on ink cartridges for more information). If a situation occurs in which wet ink is present, users must take precautions. Gloves should be worn to prevent contact with skin, and safety glasses should be used for eye protection. Ink which has been cured and hardened does not present a safety risk. 3.12.3 Ink Storage and expiration Ink should be stored at a temperature range between 15 degrees C and 30 degrees C (59F - 86F), with humidity between 40% and 80%. Ink is warrantied for 1 year from the date of manufacture. It should not be used in the printer after expiration, as it may cause damage in the system ink lines and printheads. If a printer is put into long term storage, ink should be cleared out of the system by a technician to prevent issues such as this. 3.12.4 Ink Cartridge Installation Inkjet cartridges must be installed in the ink station. This can be done by matching the color of the inkjet cartridge with the proper labelled slot, orienting the cartridge such that the hook on the top of the cartridge points toward you, and sliding the cartridge downward, pushing gently, until a clicking sound occurs. The cartridges are mechanically keyed such that each color of cartridge can only be installed in its proper slot. All cartridges must be installed. If a slot is left open, the printer is unable to generate proper vacuum for printing, and problems such as ink leakage may occur. 3.13 Printer Power Use the provided AC power cord to connect the socket at the back of the prime module with a standard wall outlet with the following specifications Supply voltage / Current: 100 to 240V AC, 3.5A minimum Supply frequency: 50 Hz or 60 Hz Turn the power switch at the back of the input prime module to the On position to provide power for the system. The power socket and power switch are shown circled in red in the image below. When power is switched on, the printer system will automatically begin initialization and homing processes. When those processes are complete, a Ready screen will appear on the display. 3.14 First Fill When a system is used for the first time, the printer will go through a sequence to load ink into the machine. During this process, if an ink level fault or other error occurs, reboot the printer by turning the power switch off for 5 seconds and then on again, and the system should resume with the initial ink fill. The initial fill is complete when the Ready screen appears on the system display. 3.15 Ethernet Connection To connect the HID ELEMENT system to the user system, plug an ethernet cable connected to the user network into the ethernet port on the back of the HID ELEMENT input module, located above the unit power switch, circled in the image below in red. Driver Installation 3.16 Installer for the Printer Driver The HID ELEMENT printer driver will be provided, or can be found at www.hidglobal.com/drivers. 3.17 Prerequisites The HID ELEMENT printer driver can be used on the following Windows operating systems:

Microsoft Windows 7 64-bit Microsoft Windows 8/8.1 64-bit Microsoft Windows 10 64-bit Microsoft Windows Server 2008 R2 Microsoft Windows Server 2012 R1 Microsoft Windows Server 2012 R2 Microsoft Windows Server 2016 This HID ELEMENT printer driver is unsigned. Therefore, before installing the printer driver, a certificate needs to be installed to allow it to be accessible on all of the operating systems noted above. This certificate (HIDGlobalTestCertificate.cer) will be provided. The installation process for the test certificate can be found in the appendix of this document. The printer IP address will need to be entered during the driver installation process. The printer IP address can be found on the printer touchscreen display as shown in the image below (info->System-

>IPv4Address) 4 System Use 4.1 Preparing for Printing at Startup or After the System Has Been Idle When the system has been unused or idle, a series of steps are necessary to achieve good print quality. 1. Open main access door. 2. Verify that the waste ink bottle is installed and that it is not full. If it is full, replace it with an empty bottle. (Firmware monitoring in being implemented for this.) 3. [White ink only] Remove all white ink cartridges from printer. Shake all white ink cartridges for a minimum of 10 seconds. Re-insert all white ink cartridges into the printer 4. Close the main access cover. 5. [White ink only] Initiate white ink agitation routine on user display under the maintenance options. (This will be automated in FW in future) 6. Perform individual deep clean procedures for each printhead. For white ink, execute the deep clean procedure at least two times, and perform deep clean for black ink last (note:

deep clean on white should be done before other heads to prevent cross-contamination).

(This will be automated in FW in future) 7. Print nozzle check card from user panel to assure all printhead nozzles are jetting. (This step will likely be eliminated as firmware is optimized.) If any nozzles are missing in a color, repeat deep cleans (step 6 above) until the nozzle check card shows nozzles are operational. 4.2 Display Functionality (section incomplete) 4.2.1 Home Screen The home screen can be accessed by tapping default display mode and shows the current printer status including print job information. on the left edge of the display. This screen is the The current state of the inkjet module automatic lock is displayed in the top right corner. 4.2.2 Information The information menus can be accessed by tapping the installed modules along the left of the screen. Tap on these labels to view information specific to each module. on the left edge of the display. This screen lists 4.2.3 Settings The settings menu can be accessed by tapping appear prompting for the administrator username and password. on the left edge of the display. A dialog box will Once authenticated, the settings menu allows for various adjustments. Menus are listed for specific modules along the left side of the screen. Tap on the desired module name to view and/or edit those settings.

(NEED TO DESCRIBE EACH SETTING HERE) Smart Card Encoding Input Hopper Inkjet Output Stacker Display Network Vision System 4.2.4 Utilities The utility menus can be accessed by tapping various commands, test cards, and maintenance procedures. on the left edge of the display. These menus contain To execute a utility command, tap the corresponding explains each utility option available:

and then choose Execute. The following list Inkjet Controls the hard stop. Calibrate Printhead Carriage Y Position: Recalibrates the y-axis leadscrews by re-homing against Home Printhead Carriage Axes: Rehomes the y-axis leadscrews. Open Electronic Lock: Opens the electronic lock on the inkjet module. Close Electronic Lock: Closes the electronic lock on the inkjet module. Move printhead for manual maintenance: Moves the print carriage away from the maintenance station for access to the printheads and manual maintenance. (NOTE: The carriage will automatically move back to the maintenance station when the cover is closed or after 5 minutes if the cover is not opened.) Return printhead to maintenance station: Returns the print carriage to the maintenance station after it has been moved away. Print Test Card Nozzle Check:

Black HID Element Card:

White HID Element Card:

Mag Test Card:

Contact Card:

Contactless Card:

Clear Black Nozzles:

Clear White Nozzles:

Financial Card:

Blank Card Test:

Maintenance Disable Printing: Disables printing while still allowing cards to feed through the system. Enable Printing: Re-enables printing if has been disabled. (Password protected) Clean Printer Using Sticky Card: Displays instructions for how to use a sticky card to clean the Clean Printer Using Alcohol Card: Displays instructions for how to use an alcohol card to clean

(Password protected) cardpath rollers. the cardpath rollers. Change Waste Tank: Displays instructions for how to change the waste tank. Clean Printhead: Performs a spit of all nozzles on the printhead. Deep Clean Printhead: Purges the printhead using a suction to draw ink through the nozzles. Clean Maintenance Station: Displays instructions for how to clean the maintenance station. White Ink Agitation: Pumps white ink channels back and forth between the header tank and cartridge to agitate the ink. Input Module Motion Jog Card Path:

Jog Right Angle Flipper:

Vision System Capture Image:

Calibrate Camera:

Prime Module Access Desktop:

Change Password:

Restore Network Settings:

Restore User Config to Default Settings:

4.2.5 Notifications The notifications screen can be accessed by tapping between viewing critical errors, non-critical errors, and the log tapping the labels on the left. on the left edge of the display. You can switch 4.2.6 Shift Change The shift change screen can be accessed by tapping on the left edge of the display. 4.2.7 Display Lock The display lock can be activated by tapping shown prompting for the administrator username and password. on the left edge of the display. A dialog box will be Once authenticated, PRINTER LOCKED is shown on the screen to indicate the display is now locked. To unlock the display, tap on the screen will no longer show PRINTER LOCKED and the display will become accessible once again. and enter the administrator credentials. If authenticated, the 4.2.8 Ink Cartridge Information Ink cartridge information can be accessed by tapping on the desired cartridge icon along the bottom edge of the display. Information about the selected cartridge will be displayed including the ink type, serial number, part number, expiration date, percent remaining, purge count, and header tank level. The icon on the far left indicates the level of the waste tank. 4.2.9 Power Management The power management menu can be accessed by tapping The following screen will be shown which provides options to reset, sleep, or shutdown the printer. in the bottom left corner of the display. To select one of the power options, tap the corresponding and then choose Execute. 4.2.10 Help The help menu can be accessed by tapping in the top right corner of the display. This screen provides access to video tutorials for several procedures along with contact information for HID technical support. Jobs can be sent to the unit through the use of the units SDK or through the windows driver provided with the system. Refer to the SDK information document for details. To verify print operation, test cards can be printed from the user display (Maintenance -> Print Test Card -> Test Card Name (for example Nozzle Check Card) -> Execute) 4.3.1 Printing Preferences (section incomplete) driver UI options 4.3 Printing 4.4 Encoding Card orientation in input hopper for encoding card must be oriented for mag and contact encoding as shown on the image on the top of the hopper. Refer to driver or SDK information document for details. Test cards can be run from the user display to verify encoding operation. 4.5 Print Module Cover Automatic Lock When the print module is active, printing a card or performing other tasks which require mechanism movement or UV exposure, the printer cover is automatically locked and the user will not be able to open the cover. When the system returns to an idle state, the cover door is unlocked. See troubleshooting section for instructions on how to manually unlock the print module cover door. 4.6 Printer Module Cover Open/Close Events When a user opens the printer module cover for any reason, the system will automatically pause. Upon closing of the cover, the cover will lock, and the system must rehome all mechanisms successfully before any activities resume. Any cards which were in process in the printer module will be flushed from the system and rejected. 4.7 Replacing Ink Cartridges When the unit is idle, users can open the print module cover and replace any ink cartridge. If you are using white ink, remember to shake the new cartridge before installing. The cartridge currently being used can simply be pulled upward, and the new cartridge can be pressed down in its slot until it clicks into place. Please be careful that the cartridge ink color matches the ink which is intended to be put into any particular slot. The cartridges are mechanically keyed to prevent loading an a cartridge into an incorrect slot. 4.8 Replacing Full Waste Tank A sensor is used in the waste ink tank to indicate that it is full. If the waste tank is full, printing will not be continued until the waste tank is replaced with one which has space available for additional waste. In this case, open the cover of the print module. The waste tank, which is located on the left side, has a quick connect hose coupler. Press the button on the quick release fitting, and pull the off the full waste tank. Remove the full waste tank, and replace it with a new waste tank. Connect the new waste tank by pressing the quick release coupler into its fitting. Close the cover. Dispose of the full waste tank in accordance with local requirements for waste disposal. 4.9 Input Hopper Empty (needs completion) 4.10 Output Hopper Full (needs completion) 5 End of Shift Information 5.1 System Idle To prepare the system when printing will be idle, verify that the carriage is positioned at the maintenance station. This can be done by checking for the green lights on the top of the carriage. Leave power on so that the system vacuum can be maintained. 6 Maintenance (section incomplete) 6.1 Ionizer Cleaning The HID ELEMENT printer uses an ionizer to reduce accumulation of ink on printhead surfaces though static control. This ionizer is mounted on the side of the printhead carriage. 6.2 Cleaning the Print Carriage Over time, wet ink may accumulate on the bottom of the print carriage and cannot be cleaned by the wiper. When this happens, you may notice drops of ink appearing on the card in undesired locations as the ink drips onto the card during printing. Use these steps to manually clean any ink off the bottom of the print carriage. 1. With the system in an idle state, execute the Move printhead for manual maintenance routine through the display interface. 2. Once the move has completed, open the cover. The print carriage should be located between the maintenance station and the cardpath as shown in the image below. 3. Saturate a lint-free cloth with 99% isopropyl alcohol. 4. Using the saturated cloth, reach down under the print carriage and very gently wipe the entire surface. 5. When finished, close the cover and execute the Return printhead to maintenance station routine through the display interface. 6.3 Cleaning the Cardpath The rollers that transport the card through the printer can become dirty over time. This can cause smudges to appear on the printed cards. Cleaning the rollers involves running a specialized cleaning card through the printer. HID has two options of cleaning cards: an adhesive card and an alcohol card. Use these steps to clean the cardpath rollers. 1. On the display, select the option Clean Printer Using Sticky Card or Clean Printer Using Alcohol Card depending on which type of cleaning card you have. 2. Following the on-screen instructions, remove the input hopper from the input module. 3. Place the cleaning card just at the entrance to the feed rollers as shown below. 4. Press the start button on the display to run the cleaning card through the printer. It will be ejected after the process is complete. 7 Troubleshooting (section incomplete) 7.1 Nozzles Out If the system is left idle for a period of time, it may be the case that nozzles will go out, particularly for the white ink. If nozzles are missing in a print, these steps can be used to recover the nozzles. 1. Run a print head deep clean on the heads that show missing nozzles. The printer includes 2 white channels, 2 black channels, and 2 clear channels, but the touchscreen application has not been updated to indicate this. To deep clean the white channels, choose the Y/M option. To deep clean the black channels, choose the V/F option. To deep clean the clear channels, choose the C/K option (if clear ink is installed). 2. Print a nozzle check. If nozzles are still missing, repeat steps 1 and 2. If nozzles are missing, and a 2046 error occurs, it is likely that a corresponding cartridge is out of ink. Check to see if the cartridge seems empty by pulling it out and shaking it, and if it is empty, replace with a new full cartridge (remember to shake it if it is a white cartridge). 7.2 Print Quality Defects (Section Incomplete) 7.2.1 Color Registration Potential Cause Potential Solution Print position of printhead needs adjustment Adjust printhead position setting Acceleration of printhead causes localized registration issues Slow down scan speed 7.2.2 Banding Potential Cause Nozzles out If white ink, pigment has settled Ink starvation has occurred Ink starvation has occurred Too much ink Pinning is not allowing ink to flow Ink does not flow sufficiently Potential Solution Run deep cleans until nozzle check shows all nozzles in. Run agitation routine. Reduce print speed Increase ink temperature setting. Use graphics screening, reduce pulse count setting, reduce density of image in application Decrease or change pinning or reverse pinning Does primer below ink allow for more spread?

7.2.3 Large Area Image Banding Potential Cause Ink banding due to unscreened setting Ink banding due to unscreened setting Potential Solution Print with graphics screening Print with Large Solid Area defined area option 7.2.4 Excessive Satellites Potential Cause Nozzles are out If white ink, pigment has settled Ink puddling has occurred on printhead Ionizer error (could cause ink puddling on the printhead) Large ink drops cause satellites Too much airflow/ink dynamics Potential Solution Run a deep clean on the printhead. Run agitation routine. Manually clean carriage bottom. Check warnings/errors. Clean ionizer tips if warning has occurred. Manually clean carriage bottom. Limit ink density by setting printer pulse count lower. Set scan speed lower 7.2.5 Vertical Banding Potential Cause Inkjet Crosstalk Inkjet Crosstalk Inkjet Crosstalk Inkjet Crosstalk 7.2.6 Ink Adhesion Potential Cause Insufficient UV cure dosage Insufficient UV cure dosage Insufficient UV cure dosage Insufficient UV cure dosage Insufficient UV cure dosage Too much ink Card surface not compatible Potential Solution Use graphics screening Slow down print scanning speed Use 1200 dpi resolution Use bidirectional printing Potential Solution Increase Pinning and/or Reverse Pinning settings. Slow down final cure Reduce print speed (for pinning) Reduce return speed (for reverse pinning) Verify that UV lamp lens is clean Reduce quantity of ink by reducing density of image, using graphics screening, or setting printer pulse count lower. Use primer mode Card surface not compatible Verify cards are clean 7.2.7 Scan Line Banding Potential Cause Pinning Intensity is too high. Pinning occurs too quickly. Too much ink Potential Solution Reduce Pinning Intensity setting. If cure is not sufficient, increase the Reverse Pinning setting. Set Pinning Intensity setting to Zero. Increase Reverse Pinning setting enough so that the cure is sufficient, or increase the Reverse Pinning Delay setting. Use graphics mode 7.2.8 Poor Edge Definition Potential Cause UV Pinning power is too low. UV Reverse Pinning power is too low. Time between ink deposit and UV pinning cure is too long Time between ink deposit and UV pinning cure is too long Too much ink is used Potential Solution Increase Pinning Intensity setting Increase Reverse Pinning Intensity setting Increase Scanning Speed setting Reduce Reverse Pinning Delay setting (if Reverse Pinning is on) Reduce quantity of ink by reducing density of image, using graphics screening, or setting printer pulse count lower. 7.2.9 Cross-Color Contamination Ink Cap, wiper, or wiper blade is dirty Carriage bottom has puddled ink. Clean these items and do deep purges on contaminated color. It may be necessary to run the Clear white nozzles or other test cards a number of times to clear out ink contamination. Use manual cleaning process, clean ionizer tips. 7.2.10 Ink Drips on Card Potential Cause Ink puddling has occurred on printhead Ionizer error Potential Solution Manually clean carriage bottom. Clean maintenance station purge cap, wiper, and wiper blade. Clean cardpath. Check warnings/errors. Clean ionizer tips if warning has occurred. Manually clean carriage bottom. 7.2.11 Non-Uniformity due to Contamination (Fingerprint, card debris, etc) Potential Cause Cards are scratched or contaminated prior to printing Potential Solution Verify that card surface is clean and unblemished. 7.2.1 Text trapezoidal by swath Potential Cause Y axes are not perpendicular to print swath Potential Solution Recalibrate Y axes 7.2.1 Image position not in the correct place (TOF, EOF, Image Placement in Application) Potential Cause Image placement in application is incorrect Print position on card is incorrect Potential Solution Adjust position of image in application Adjust Top of Form (TOF) and Left of Form (LOF) 8 HID ELEMENT with Optional Encoder Module 8.1 Unit Layout and Functionality (F I configuration shown with optional camera) Dimensions in mm. 8.2 Setup and Installation of Encoder Module 8.2.1 Unpacking and Inspection In addition to the 3 shipment boxes described in the Connecting Modules (General Configuration), the Encoder module is shipped separately in a 4th box While unpacking the Encoder module, inspect the carton to ensure that damage did not occur during shipping. Make sure that all supplied accessories are included with the unit:

Encoder Module I2C Ribbon cable Ethernet cable (length?) Module alignment guide 8.2.2 Connecting Modules To connect modules including the Encoder Module, follow steps 1 and 2 A-C in the Connecting Modules (General Configuration) section above. This includes removing the back electrical channel covers, placing module alignment guides on both sides of the printer module, and installing the output module. Next, instead of placing the input module to the right of the printer module as described in step D above, place the Smartware encoding module to the right of the printer module, lining up the card path slots. Again, holes in the baseplate of the Smartware encoding module should line up with the posts on the module alignment guide. Add a module alignment guide to the right side of the Encoder module. Place the input module to the right of the Encoder module, lining it up with the module alignment guile as done previously. When complete, the unit should look like this:

8.2.3 Module to Module Electrical Connections (Standard Configuration) 8.2.3.1 Ribbon Cables Ribbon Cable (J) should be installed from the input module to the encoder module as shown in the photo below. Ribbon Cable (K) should be installed from the encoder module to the printer module. Ribbon Cable (L) should be installed from the printer module to the output module. 8.2.3.2 Ethernet Cable Ethernet Cable (M) should already be installed in the input module. Install Ethernet Cable (N) from one of the 4 ethernet ports in the input module to the ethernet port in the Encoder Module. Install Ethernet Cable (P) from one of the 4 ethernet ports in the input module to one of the ethernet ports in the printer module. In both the input and printer module, any of the 4 ethernet ports will work. 8.2.3.3 Power Cable from Input Module to Printer Module The input module is shipped with an unplugged AC power cable (Q) in the cable channel. Plug the end of this power cable into the power socket in the printer module. There may be more cable length than needed. Use the cable clips to organize the extra length. 8.2.3.4 Output stacker DC power to printer DC power out The Output Module is shipped with a DC Power Cable (R) hanging loose. Plug this cable end into the matching socket of the Printer Module. 8.2.3.5 Unused AC Power Cable The Printer module has an AC power cable (S) which is intended for possible future extensions. This cable should not be plugged into anything. It should be held in place by the cable clips. 8.2.4 Cable Channel Covers After all cables have been installed, the cables should be carefully placed in the cable channel, and the cable channel covers should be replaced. Be sure to install the screws which attach the covers of each module to each other. 9 Appendix 9.1 Driver Test Certificate Installation 1. Find the HIDGlobalTestCertificate.cer file on your system 2. Right-mouse-click on the HIDGlobalTestCertificate.cer file and select Install Certificate NOTE: A Certificate Import Wizard window will open. 3. Select Local Machine and click the Next button 4. Choose to Place all certificates in the following store and click the Browse button 5. Select Trusted Root Certification Authorities and click the OK button 6. Click the Next button 7. Click the Finish button 8. Click the OK button 9.2 Firmware Upgrade Process (Update image after utilities cleanup) 9.3 Error Codes (22 April 2020) Input Hopper connection lost Input Hopper initialization failure 2000 Unable to Connect to Input Hopper 2001 2002 2003 Error: unable to feed card. Check input hopper. 2004 Unable to feed card into the Input Hopper 2005 Card jam going into the Input Hopper's right angle flipper Illegal command Job paused due to open cover on Input Hopper Ink cartridge not supported in specified bay 2006 Card jam in the Input Hopper's right angle flipper 2007 Card jam exiting the Input Hopper's right angle flipper 2008 Unable to home Input Hopper picker 2009 Unable to feed card into the Input Hopper 2010 Card removed by user, unable to continue 2011 Unable to find card in expected location 2012 Card found in an unexpected location during startup 2013 2014 2015 Error module unavailable 2016 Unknown Error 2017 System Error 2018 Startup Error 2019 Job Data Error 2020 Unable to initialize master task 2021 Unable to load options file 2022 2023 Card in printer 2024 Multiple card feed jam 2025 Unable to align flipper 2026 Error: card jam 2027 Utilities system 2028 Utility command 2029 Undefined error 2030 2031 The static data and ECDSA signatures do not match 2032 Dynamic section of cartridge data is invalid 2033 2034 2035 2036 The ink cartridge is not installed in the correct bay 2037 Unknown cartridge memory map version 2038 2039 2040 2041 2042 Reading or writing to ink cartridge hardware 2043 Error magnetic encoder card jam 2044 Check cartridges 2045 2046 Invalid ink cartridge color ID Incompatible ink cartridge grade Ink cartridge expired Incompatible ink cartridge OEM Invalid ink cartridge grade Invalid OEM ink cartridge Ink cartridge empty Ink cartridge authentication failed Ink cartridge spent Ink Level Fault: if this is a new cartridge, restart printer now Image buffer mismatch Invalid image Invalid print options file 2047 OutputStacker I2C error 2048 Check Output Stacker hopper 2049 Unable to communicate with Output Stacker 2050 Output Stacker Not Ready 2051 Homing Output Stacker 2052 Output Stacker EEProm error 2053 Card jam in Output Stacker 2054 Check Output Stacker 2055 Unable to initialize print engine 2056 Timeout occurred in print engine 2057 Unknown print engine failure 2058 Y-Axis fault 2059 X-Axis fault 2060 UV lamp failure 2061 2062 No card detected 2063 UV curing failure 2064 Unable to process image 2065 2066 2067 Waste tank almost full: empty waste tank 2068 Waste tank full: empty waste tank 2069 Waste tank sensor fault 2070 Waste tank cap motor fault 2071 Waste tank wiper motor fault 2072 Unable to retrieve EE settings from Input Hopper module 2073 Card found in Input Hopper card feeder 2074 Encoder module initialization failed 2075 Unable to connect to Encoder module from Inkjet 2076 Card found in encoder module 2077 Cover open on Encoder module. Card movement paused. 2078 Meniscus Fault 2079 Unable to get encoder EE settings 2080 Magnetic encoder not installed 2081 Unable to set EE setting 2082 2083 2084 Heater Failure 2085 The output stacker hopper is full or has been removed 2086 Card Jam in Encoder 2087 Carriage Move Error Ionizer Error Ionizer requires cleaning 2088 Photo Timeout 2089 Card Jam in Laser 2090 Laser Pivot Card Jam 2091 Laser Flipper Home Error 2092 Laser Flipper Card Jam 2093 Cannot Agitate Full Cartridge 2094 No Agitation Needed 2095 Printer Sleep Mode 2096 Printer Axes Not Homed 2097 Printer Axes not IDLE 2098 Printer No Print Data 2099 Printer Not IDLE 2100 Printer Invalid Parameters 2101 Printer Not Asleep 2102 Printer ATSHA Busy 2103 Printer Carriage in NOGO Area 2104 Printer Invalid Address 2105 Printer Fault Present 2106 Printer Y Start Invalid 2107 Card found in Other Module 2108 Shake WHITE Ink Cartidges for 10 seconds 2109 Shake Bay 1 Ink Cartridge 2110 Shake Bay 2 Ink Cartridge 2111 Shake Bay 3 Ink Cartridge 2112 Shake Bay 4 Ink Cartridge 2113 Shake Bay 5 Ink Cartridge 2114 Shake Bay 6 Ink Cartridge

BRAND OWNER

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100-240V~, 50-60Hz 5.75A MAX E4662 Contains: FCC ID: JQ6-OK5127 Contains IC: 2236B-OK5127 SRD MODEL: OK5127 LDP-01633 Rev A E4662 Contains: FCC ID: JQ6-OK5127CKMINI Contains IC: 2236B-OK5127MINI SRD MODEL: OK5127CKMINI LDP-01634 Rev A E4662 Made in Netherlands MODEL: X002500 FCC ID: JQ6-MSX002500 IC: 2236B-MSX002500 SRD MODEL: MSX002500 E4662 LDP-01619 Rev A LDP-01598 Rev A UL12 UL12 Stacker Accessory FG# XXXXXX SERIAL# XXXXXXX HID Global Corporation 611 Center Ridge Drive, Austin, TX 78753 USA www.hidglobal.com YYYY/MM/DD Made In China LDP-01595 Rev A Encoder Accessory FG# XXXXXX SERIAL# XXXXXXX HID Global Corporation 611 Center Ridge Drive, Austin, TX 78753 USA www.hidglobal.com YYYY/MM/DD Made In China LDP-01594 Rev A Prime Input Accessory FG# XXXXXX SERIAL# XXXXXXX UL12 Hi-pot tested HID Global Corporation 611 Center Ridge Drive, Austin, TX 78753 USA www.hidglobal.com YYYY/MM/DD Made In China LDP-01586 Rev A

Long Term Confidentiality Request Letter 03/20/2020 Eurofins MET Labs 914 West Patapsco Avenue Baltimore, MD 21230 RE: CONFIDENTIALITY REQUEST FOR ELEMENT Model X002500; JQ6-MSX002500 To Whom It May Concern:

- This letter serves as an official request for confidentiality under sections 0.457 and 0.459 of CFR 47. We have requested that the block diagrams; theory of operation; schematic diagrams; bill of materials; and layout diagrams required to be submitted with this application be permanently withheld from public review. The above materials contain trade secrets and proprietary information not customarily released to the public. The public disclosure of these materials may be harmful to the applicant and provide unjustified benefits to its competitors. Please contact me if there is any information you may need. Sincerely, Name: Robert Cresswell Applicant: HID Global Corporation ADDRESS: 611 Center Ridge Drive, Austin, TX 78753 USA TEL: 952-221-5356 FAX: 952-826-7948

Short Term Confidentiality Request Letter 03/20/2020 Eurofins MET Labs 914 West Patapsco Avenue Baltimore, MD 21230 RE: Short Term Confidentiality Request for ELEMENT Model X002500; JQ6-MSX002500 To Whom It May Concern:

In accordance with sections 0.457 and 0.459 of CFR 47, HID Global Corporation requests short-

term Confidentiality of the following sections of this application for a period of 180 days after the grant is issued. Test setup photos External photos Internal photos Users manual Data sheet These documents contain detailed system and equipment descriptions and related information about the product, which HID Global Corporation considers to be proprietary, confidential, and a custom design and otherwise, would not release to the general public. Since this design is a basis from which future technological products will evolve, HID Global Corporation feels that this information would be of benefit to its competitors, and that the disclosure of the information in these documents would give our competitors an unfair advantage in the market. Please contact me if there is any information you may need. Sincerely, Name: Robert Cresswell Applicant: HID Global Corporation ADDRESS: 611 Center Ridge Drive, Austin, TX 78753 USA TEL: 952-221-5356 FAX: 952-826-7948