FCC ID: 2AC88-GLMG21A01 4G Wireless Data Terminal

Product Introduction Quick Start Guide Quick Start Guide Other Instruction Other Instruction Tariff and Charges Tariff and Charges Network troubleshooting Fair Usage Policy (FUP) Warning Warning Contact Us Product Overview Product appearance Product Introduction User Interface Brand: GlocalMe Model No.: GLMG21A01 Box content: Device, User Manual, Type-C cable, SIM removal tool 1. Power On Press and hold the Power button for 3 seconds until the device turns on. To bind the device, tap Bind Now button, and scan the QR code displayed in Scan to bind page. 3. Bind Device Login to your GlocalMe account on the phone, go to My device >

Bind device, and then scan the QR code on the screen (Go to More > QR Code on the device). User Manual 1 2 3 4 5 6 7 8 9 10 11 4 5 6 7 Technical Specification

LTE FDD: Band 2/4/5/7/13/17/25/26/66

LTE TDD: Band 41

WCDMA: Band 2/4/5

GSM: 850/900 MHz

Max Upload Speed: 50Mbps

Max Download Speed: 150Mbps

Wi-Fi: IEEE 802.11 a/b/g/n/ac

Wi-Fi Frequency: 2.4GHz, 5.2GHz, 5.8GHz

Display Size: 5 inch

Charger/accessory Jack: USB Type-C

Battery Capacity: 3900mAh (3.58V 15.02Wh)

Input: DC 5V 2A

Dimensions: 136*72.2*12.2 mm

Weight: 190g

SIM Slot: 1 x Nano SIM 1 2 3 G40 Layout 2. LED Indicator 3. Volume Key 4. Speaker 6. Touchscreen 1. Light/Proximity Sensor 7. SIM Card Slot 8. Power Button 9. Charger(USB Type-C) 10. Charging Contacts 5. Secondary Microphone 11. Primary Microphone It is recommended to use 5V 2A charger Please note that the information in the user manual depending on the software version. Home Screen 1. Battery Indicator 5. Data Usage 2. Network Signal Strength 6. Hotspot 3. More 7. Me 4. Connected Devices Note:

The manufacturer's nameplate is affixed inside the device cover. Listed wireless data transfer rates are the theoretoical maximum. The actual data transfer rate may vary depending on the network environment and carriers coverage. 2. Sign Up To download the GlocalMe APP and sign up, use your phone to scan the QR code or search for GlocalMe in the APP Store. Notes: If you cant download iOS version after scanning, tap icon at the top right corner of the screen, and choose to open Safari to complete the download. 4. Connect to Wi-Fi Networks Reboot the device, and then turn on Wi-Fi and you will see a list of wireless networks. Find and select the Wi-Fi network name (GlocalMe_XXXXX). When prompted, enter the Wi-Fi password displayed on the screen. Notes:

1. Reboot your device after it is bound successfully. 2. Recharge your account on GlocalMe App as soon as possible before the initial data package runs out. There are various payment methods available, such as Alipay, PayPal, etc. For more information on topping up, visit the top-up page. Account 1. Unable to receive the SMS verification code or link for account activation when resetting password. Step 1: If registered via email, check the Trash folder if the mailbox is full. If registered via phone number, verify whether the messages are intercepted or roaming services are not enabled while traveling abroad. Step 2: If the problem still persists, contact customer service. 2. If you want to use one account across multiple devices, youll need to unbind your account from the original G4 Pro/ G4 Max, and then bind with another G4 Pro/ G4 Max. Reboot the G4 Pro/

G4 Max after it is bound successfully. If you want more than one device to work at the same time, you need more than one different GlocalMe accounts to activate each device. Power Bank Function Connect the OTG cable to t he USB port (output) of device, and connect the other end to the smart phone, the powerbank will work automatically (the battery level should be above 30%) when the device is on. If the device works properly, while the powerbank does not work, the reasons may be:

1. The OTG cable is not recognized by device. Please try with the original charging cable of device;

2. The OTG cable is not working. Please try with a new charging cable.If it still does not work, please contact customer service for warranty. Change the Wi-Fi name and Wi-Fi password From the G4 Pro/ G4 Max home screen, tap the hotspot information and then you can change the Wi-Fi name and Wi-Fi password in Wi-Fi Manager page. Local SIM Guide 1. Local SIM is supported by device, which has one Nano SIM slot and one TF card Slot. 2. Open the SIM card tray with a needle, and insert the SIM card as shown in the picture below. Please contact customer service if any issue encountered. 3. Please remove the PIN of the SIM before you insert the SIM, as the SIMs with PIN are not supported by device. o S I M n a N d r a F C T Standard SIM Micro SIM Nano SIM TIPS:

Common SIM card type includes: Standard SIM card, Micro SIM card and Nano SIM card. APN Settings To set up APN on your G4 Pro/ G4 Max, follow the steps as below:

1. Insert SIM card, and go to SIM Manager to select the SIM card slot 2. Go to Home screen > My SIM 3. Tap Data Connection (first option) and enable it 4. Tap on Access Point Name (APN) and configure it. When those settings are complete, you're good to go. Data usage charges are billed differently depending on your charging option. GlocalMe offers various data packages for different countries, regions or requirements with coverage of more than 120 countries worldwide. Alternatively, you can choose Pay As You Go. If prefer a long term option, data package will be the best fit. Refer to GlocalMe App or GlocalMe website for more information. 2 charging Options 1. PAYG(Pay As You Go): With Pay As You Go you can just pay for what you use. By way of example, the data tariff is 0.05 Euro per MB in Germany with a cap of 10 Euro within 24 hours, and the billing cycle gets reset if you move to another country or region within 24 hours. 2. Data Packages: You can also use the account balance on the GlocalMe App to purchase data packages (Country/Region/

Global). Note: Pay As You Go is enabled by default when you have no data packages available. For more information, please refer to GlocalMe APP or GlocalMe website www.glocalme.com. Initial account and initial data The initial package is global and is valid for 365 days once it is activated. The initial data will be automatically transferred to your GlocalMe account bound for the first time after following the steps above. The initial data package will be used up first, followed by other data packages or Pay As You Go. Terms and Conditions for Data Packages Data package will be activated automatically in the coverage area. No action should be required. If there is another data package available for this country, the new package will not get activated until the existing one is depleted. The package usage priority will be based on purchase time. The package with earlier purchase time will be used up first. And you can purchase multiple data packages for one country or region. Unactivated data packages can be refunded within 90 days of purchase, and the refund will be automatically credited into your GlocalMe account. Note: Data packages will be updated from time to time. Please refer to GlocalMe website and GlolcalMe App for details. Recharge If your account balance is insufficient, you will not be able to access the Internet on G4 Pro/ G4 Max. Please top up your account to avail the service. There are various payment methods available including Visa, PayPal, Mastercard and Alipay. Choose the top-up value and it will be converted into local currency based on the monthly exchange rate. Recharge Code account. Step 1. Open GlocalMe App on your phone, and login to your Step 2. Tap the right upper corner of the screen, tap My Balance and tap Voucher cardat the right upper corner of the screen to redeem the voucher code. Step 3. Manually enter your recharge code and tap Submit. If you purchased recharge card, you can also tap Scan icon to complete the recharge process by scanning the recharge cards QR code. Step 4. When the recharge is complete, you can go back to Balance page to view your balance. APP Download Rechagre Network troubleshooting Unable to access the Internet Please heck whether the network signal icon is displayed. 4G If not, please contact customer service. Please be kindly noted that the devices signal will be weak in the airport, mountains, high-speed road, ports, basements, remote areas and islands, please restart the device after you change the location. Unable to connect to the selected network Please check whether the password you entered is valid. If not, restart your device and re-enter the password. Scan the QR code above to download GlocalMe App. Note: if the download fails, please choose to open with Safari to complete the download process. Unable to find G4 Pro/G4 Max Wi-Fi network Unable to download GlocalMe App Step 1. Unable to download after scanning. Try to download it from Baidu Moblie Assistant, Android App Store and etc. Step 2. Confirm your phone model and send your feedback to after-sale customer service. Coverage GlocalMe has the coverage of more than 120 countries worldwide. For more information, please visit GlocalMe website www.glocalme.com or GlocalMe App. Note: Facebook and Google cannot be accessed in mainland appears on the screen. China due to Internet censorship. Unable to power on/off Please check whether the Power Key is loose or faulty. If yes, return the device back to factory for repair. If not, press and hold the Power Key for 30 seconds, release it and charge the device. After 2 minutes, restart the device when the charging icon If the problem still persists, the device may be broken or water damaged, return the device back to factory for repair. If you use the own charging cable of the device which is not damaged, and it still does not show as the charging state, it may be the reason that the device is flooded or its inner is damaged and it needs to return for inspection and processing. Feedback to the customer service If it shows connected status but cannot access the Internet, please contact customer service, and to serve you better, report following information about your device:

1. Device IMEI or GlocalMe account 2. The location(country/region) and environment (such as high-speed, on an island, or in a mountain, etc.) troubleshooting. Warm Tips 1. It's completely normal for devices to heat up sometimes. Please place the device in a cool area to cool it down.

(GlocalMe G4 Pro/ G4 Max device has passed CCC certification, CE certification, FCC certification and other major national certification). 2. It is recommended that you power off the device while charging. 3. The battery capacity is 3900 mAh (3.8V 14.82Wh), and use the device according to the Airport regulations. 4. It can last for about 15 hours of continuous use depending on the battery attrition rate. To save battery, turn off your device when it is idle. 5. To avoid water or liquid damage, handle your device gently. The Fair Usage Policy of local carriers ensure the unlimited local mobile data packages or data packages with capped mobile data thereafter. Once you have reached the daily data allotment, the data speeds will be reduced to 2G network. When viewing web content involving high data transmission like HD video streaming or system update, it may be temporarily affected. To get more full-speed data, you can choose data packages

(Global data package and trans-regional data packages), and the data speeds will not be reduced. Warning Specific Absorption Rate (SAR) refers to the rate at which the body absorbs RF energy. The SAR limit is 1.6 watts per kilogram in countries that set the limit averaged over 1 gram of tissue and 2.0 watts per kilogram in countries that set the limit averaged over 10 grams of tissue. During testing, the device are set to their highest transmission levels in all tested frequency bands, although the SAR is determined at the highest certified power level, the actual SAR level of the device while operating can be well below the maximum value. EU Regulatory conformance The device complies with RF specifications and when used with an accessory that contains no metal and that positions the device a minimum of 0.5 cm from the body. The SAR limit adopted is 2.0W/kg averaged over 10 grams of tissue. The highest SAR value reported for the device when properly worn on the body complies with the limit. Hereby, HONG KONG UCLOUDLINK NETWORK TECHNOLOGY LIMITED declares that this device is in compliance with the essential requirements and other relevant provisions of Directive (RED) 2014/53/EU. FCC Regulatory conformance For body worn operation, the device complies with FCC RF exposure guidelines and when used with an accessory that contains no metal and that positions the device a minimum of 1.0 cm from the body. The SAR limit adopted by the FCC is 1.6W/kg averaged over 1 gram of tissue. The highest SAR value reported for the device when properly worn on the body complies with the limit. This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause. Undesired operation. Any Changes or modifications not expressly approved by the party responsible for compliance could void the users authority to operate the equipment. This equipment has been tested and complies with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur during installation. If the device does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is suggested to try to correct the interference by the following measures:

--Reorient or relocate the receiving antenna.

--Increase the distance between the equipment and receiver.

--Connect the equipment to an outlet on a different circuit to the receiver.

--Consult the manufacturer or an experienced radio/TV technician for help. Operations in the 5.15-5.25GHz band are restricted to indoor usage only. Information on the disposal and recycling of the device This symbol (with or without a solid bar) on the device, batteries

(if included), and/or the packaging, indicates that the device and its electrical accessories (for example, a headset, adapter, or cable) and batteries should not be disposed of as household garbage. These items should not be disposed of as unsorted municipal waste and should be taken to a certified collection point for recycling or proper disposal. For detailed information about device or battery recycling, contact your local city office, household waste disposal service, or retail store. Disposal of the device and batteries (if included) is subject to WEEE. Directive Recast (Directive 2012/19/EU) and Battery Directive

(Directive 2006/66/EC). The purpose of separating WEEE and batteries from other waste is to minimize the potential environmental impacts and human health risk of any hazardous substances that may be present. Do not disassemble or modify, do not short-circuit, do not dispose in fire, do not expose to high temperature, be disable after soaking. Do not squeeze or bump the battery. Do not continue to use if serious. Please check whether the Wi-Fi signal is displayed on the Home 3. Check if there is any pop-up messages or abnormal situations;

screen. (See the picture below). If not, contact customer service. 4. The time period when the device not working properly;

5. Keep the power on to help our technical specialist to make Hong Kong uCloudlink Network Technology Limited E-mail: service@ucloudlink.com Live chart: GlocalMe website / GlocalMe mobile app Hotline: +852 8191 2660 Facebook: GlocalMe Instagram: @GlocalMeMoments Twitter: @GlocalMeMoments Youtube: GlocalMe Address: Suit 603, 6/F, Laws Commercial Plaza 788 Cheung Sha Wan Road, Kowloon, Hong Kong 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15

CTC Laboratories, Inc. 1-2/F., Building 2, Jiaquan Building, Guanlan High-Tech Park, Shenzhen, Guangdong, China Tel: +86-755- 27521059 Fax: +86-755- 27521011 Http://www.sz-ctc.org.cn Label Label Location 1. Page 1 of 1

HONGKONG UCLOUDLINK NETWORK TECHNOLOGY LIMITED Federal Communications Commission Authorization and Evaluation Division Confidentiality Request regarding application for certification of FCC ID: 2AC88-GLMG21A01 Pursuant to Sections 0.457 and 0.459 of the Commissions Rules, we hereby request permanently confidential treatment of information accompanying this application as outlined below:

Exhibit Type BOM List Block Diagram Schematics Operational Description PCB Layout PCB Placement Tune up procedure The above materials contain trade secrets and proprietary information not customarily released to the public. The public disclosure of these materials may be harmful to the applicant and provide unjustified benefits to its competitors. The applicant understands that pursuant to Section 0.457 of the Rules, disclosure of this application and all accompanying documentation will not be made before the date of the Grant for this application. Sincerely, File Name BOM List.pdf Block Diagram.pdf Schematics.pdf Operational Description.pdf PCB Layout.pdf Part Placement.pdf Tune up procedure.pdf Signature:

Printed Name: Tan Zhu Email Address: tanzhu7385@gmail.com Telephone: +86-186 8897 8835 Fax No. (if applicable): +852-2891 1996 Date: 2022.06.14 Rev 11/20/07

HONGKONG UCLOUDLINK NETWORK TECHNOLOGY LIMITED Federal Communications Commission Authorization and Evaluation Division 1435 Oakland Mills Road Columbia, MD 21046 SUBJECT: FCC Application for FCC ID: 2AC88-GLMG21A01 To Whom It May Concern:

We, the undersigned, hereby authorize _Totti Zhao _ at _CTC Laboratories, Inc. on our behalf, to apply to the Federal Communications Commission on our equipment. Any and all acts carried out by _ Totti Zhao _ on our behalf shall have the same effect as acts of our own. This is to advise that we are in full compliance with the Anti- Drug Abuse Act. We, the applicant, are not subject to a denial of federal benefits pursuant to Section 5301 of the Anti-Drug Act of 1988, 21 USC853a, and no party to the application is subject to a denial of federal benefits pursuant to that section. Regards, Signature:

Printed Name: Tan Zhu Email Address: tanzhu7385@gmail.com Telephone: +86-186 8897 8835 Fax No. (if applicable): +852-2891 1996 Date: 2022.06.14

\\192.168.1.251\szctc\06 \02 RF \2022 \5 \CTC220427-020 GLMG21A01 FCC ID IC & MIC & RED\1.\1.3

\Letter\FCC ID Letter\POA_Letter_140225.docx

HONGKONG UCLOUDLINK NETWORK TECHNOLOGY LIMITED Date: 2022.06.14 FCC ID: 2AC88-GLMG21A01 Dear Sir/Madam, We, HONGKONG UCLOUDLINK NETWORK TECHNOLOGY LIMITED Hereby declares the Product name: 4G Wireless Data Terminal, Model no.: GLMG21A01, Have done SDOC certification. Sincerely, Signature:

Printed Name: Tan Zhu Email Address: tanzhu7385@gmail.com Telephone: +86-186 8897 8835 Fax No. (if applicable): +852-2891 1996