FCC ID: QISEM770U HSPA MODULE

Copyright 2009 Huawei Technologies Co., Ltd. All Rights Reserved No part of this document may be reproduced or transmitted in any form or by any means without prior written consent of Huawei Technologies Co., Ltd. Trademarks and Permissions and other Huawei trademarks are trademarks of Huawei Technologies Co., Ltd. All other trademarks and trade names mentioned in this document are the property of their respective holders. Notice The information in this document is subject to change without notice. Every effort has been made in the preparation of this document to ensure accuracy of the contents, but all statements, information, and recommendations in this document do not constitute the warranty of any kind, express or implied. Table of Contents Getting to Know the EM770U........................................................... 1 Requirements for the PC ................................................................. 2 Preparing the EM770U .................................................................... 3 Installation Guide .......................................................................... 4 Safety Information........................................................................10 i Thank you for purchasing Huawei EM770U HSPA Module. Note:

This manual briefly describes the preparation, the process for installing/uninstalling, and safety precautions for using Huawei EM770U HSPA Module (hereinafter referred to as the EM770U). You are recommended to read the manual before using the EM770U. The signal strength and the transmission rate are affected by the actual environment.

Getting to Know the EM770U The following figure shows the appearance of the EM770U. The actual product may differ. 1 2 3 2 1 Mini PCI Express connector It is used to connect the EM770U to the WWAN Mini PCI Express interface of the PC. Screw holes They are used to fix the EM770U on the main board of the PC with screws. Antenna interfaces They are used to connect antennas. EM770U has an external antenna which connect with laptop. The max gain which is allowed of external antenna is 900M:<2.1dBi 1800M:<2.6dBi 2100M:<4.3dBi 850M:<4.28dBi 1900M:<3.6dBi Requirements for the PC To use the EM770U, the PC must meet the following requirements:

WWAN Mini PCI Express interface.

Windows 2000 SP4, Windows XP SP2, Windows Vista and Linux 2.6.18 or

above The hardware of your PC must meet or exceed the recommended system requirements for the installed version of OS.

Display resolution: 800 600 or above. 2 Preparing the EM770U Locate the WWAN Mini PCI Express interface on the main board of the PC. Find the main antenna and the auxiliary antenna. If a USIM/SIM card is provided by your service provider, insert the USIM/SIM card into the USIM/SIM card slot on the main board of the PC. Note:

In certain cases, your PC may be disassembled only by the professionals.

Before you install the EM770U onto the main board of the PC, consult the PC manufacturer or read the user manual of the PC. 3 Installation Guide Installing the EM770U onto the Main Board of the PC 1. Insert the Mini PCI Express connector of the EM770U into the WWAN Mini PCI Express interface on the main board of the PC. 2. Press downwards to fix the EM770U in the module slot. 4 3. Use a screwdriver to fix the EM770U onto the main board of the PC with two screws provided in the EM770U packing box. 4. Insert the connector of the main antenna into the MAIN antenna interface (M) of the EM770U according to the indication on the label of the EM770U. Insert the connector of the auxiliary antenna into the AUX antenna interface (A) of the EM770U in the same way. Note:

Insert the antenna connectors vertically into the antenna interfaces of the EM770U. 5

Do not pinch the antenna cable or damage the connectors. Otherwise, the wireless performance of the EM770U may be reduced or the EM770U cannot work normally. Ensure that the antenna cables are routed through the channel in the frame of the PC and do not lay across the raised edges of the frame.

6 Removing the EM770U from the Main Board of the PC 1. Disconnect the antenna cables from the EM770U. You can lift the connectors with a small screwdriver. 2. Remove the two screws with the screwdriver. 7 3. Slide backwards the two clips to release the EM770U from the slot. Then, lift up the EM770U. Installing the EM770U Software A disk is provided in the EM770U packing box. The disk contains the management program and the driver of the EM770U. 1. Insert the disk into the disk drive of the PC. 2. Find the AutoRun.exe file under the disk path. Then double-click AutoRun.exe to run the program. 3. Follow the prompts of the installation wizard. 4. After the program is installed, the shortcut icon of the management program is displayed on the desktop. Uninstalling the Management Program 1. Choose Start > Control Panel. 2. Find the management program, and click Add/Remove Program to uninstall the management program. 8 Note: It is recommended to restart the PC after the uninstallation to ensure that the management program is completely uninstalled. 9 Safety Information Read the safety information carefully to ensure the correct and safe use of your wireless device. Interference Do not use your wireless device if using the device is prohibited or when it causes danger or interference with electric devices. Medical Device

Do not use your wireless device and follow the rules and regulations set forth by the hospitals and health care facilities.

Some wireless devices may affect the performance of the hearing aids. For

any such problems, consult your service provider. If you are using an electronic medical device, consult the doctor or device manufacturer to confirm whether the radio wave affects the operation of this device. Area with Inflammables and Explosives To prevent explosions and fires in areas that are stored with inflammable and explosive devices, do not use your wireless device and observe the rules. Areas stored with inflammables and explosives include but are not limited to the following:

Gas station

Container/Vehicle for storing or transporting fuels or chemical products

Area where the air contains chemical substances and particles (such as Fuel depot (such as the bunk below the deck of a ship) 10 granule, dust, or metal powder)

Area indicated with the "Explosives" sign

Area indicated with the "Power off bi-direction wireless equipment" sign

Area where you are generally suggested to stop the engine of a vehicle Traffic Security

Observe local laws and regulations while using the wireless device. To prevent accidents, do not use your wireless device while driving.

RF signals may affect electronic systems of motor vehicles. For more

information, consult the vehicle manufacturer. In a motor vehicle, do not place the wireless device over the air bag or in the air bag deployment area. Otherwise, the wireless device may hurt you owing to the strong force when the air bag inflates.

Observe the rules and regulations of airline companies. When boarding, switch off your wireless device. Otherwise, the radio signal of the wireless device may interfere with the plane control signals. Safety of Children Do not allow children to use the wireless device without guidance. Small and sharp components of the wireless device may cause danger to children or cause suffocation if children swallow the components. Environment Protection Observe the local regulations regarding the disposal of your packaging materials, used wireless device and accessories, and promote their recycling. 11 Disposal and Recycling Information This symbol on the device (and any included batteries) indicates that they should not be disposed of as normal household garbage. Do not dispose of your device or batteries as unsorted municipal waste. The device (and any batteries) should be handed over to a certified collection point for recycling or proper disposal at the end of their life. For more detailed information about the recycling of the device or batteries, contact your local city office, the household waste disposal service, or the retail store where you purchased this device. The disposal of this device is subject to the Waste from Electrical and Electronic Equipment (WEEE) directive of the European Union. The reason for separating WEEE and batteries from other waste is to minimize the potential environmental impacts on human health of any hazardous substances that may be present. Reduction of Hazardous Substances This device is compliant with the EU Registration, Evaluation, Authorisation and Restriction of Chemicals (REACH) Regulation (Regulation No 1907/2006/EC of the European Parliament and of the Council) and the EU Restriction of Hazardous 12 Substances (RoHS) Directive (Directive 2002/95/EC of the European Parliament and of the Council). For more information about the REACH compliance of the device, visit the Web site www.huaweidevice.com/certification. You are recommended to visit the Web site regularly for up-to-date information. Laws and Regulations Observance Observe laws and regulations when using your wireless device. Respect the privacy and legal rights of the others. Care and Maintenance It is normal that your wireless device gets hot when you use or charge it. Before you clean or maintain the wireless device, stop all applications and power off the wireless device.

Use your wireless device and accessories with care and in clean environment.

Keep the wireless device from a fire or a lit cigarette. Protect your wireless device and accessories from water and vapor and keep them dry.

Do not drop, throw or bend your wireless device.

Clean your wireless device with a piece of damp and soft antistatic cloth. Do not use any chemical agents (such as alcohol and benzene), chemical detergent, or powder to clean it.

Do not leave your wireless device and accessories in a place with a considerably low or high temperature. 13

Use only accessories of the wireless device approved by the manufacture. Contact the authorized service center for any abnormity of the wireless device or accessories.

Do not dismantle the wireless device or accessories. Otherwise, the wireless device and accessories are not covered by the warranty. Emergency Call This wireless device functions through receiving and transmitting radio signals. Therefore, the connection cannot be guaranteed in all conditions. In an emergency, you should not rely solely on the wireless device for essential communications. Regulatory Information The following approvals and notices apply in specific regions as noted. CE Approval (European Union) The wireless device is approved to be used in the member states of the EU. The wireless device is in compliance with the essential requirements and other relevant provisions of the Radio and Telecommunications Terminal Equipment Directive 1999/5/EC (R&TTE Directive). EU regulatory conformance Hereby, Huawei Technologies Co., Ltd., declares that this product is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC. The declaration of conformity may be consulted at www.huaweidevice.com/certification. Federal Communications Commission Notice (United States): Before a wireless device model is available for sale to the public, it must be tested and certified to the FCC that it does not exceed the limit established by the government-adopted requirement for safe exposure. 14 Federal Communication Commission Interference Statement 15.19 NOTICE:

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

(1)this device may not cause harmful interference, and

(2)this device must accept any interference received, including interference that may cause undesired operation. 15.21 NOTICE:

Changes or modifications made to this equipment not expressly approved by

(huawei) may void the FCC authorization to operate this equipment. 15.105 NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna. 15 Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. FCC Caution:

Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this device. 16

INSPIRON SETUP GUIDE INSPIRON SETUP GUIDE Regulatory Model P04T series Regulatory Type P04T001 Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. If you purchased a Dell n Series computer, any references in this document to Microsoft Windows operating systems are not applicable. __________________ Information in this document is subject to change without notice. 2009 Dell Inc. All rights reserved. Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, Inspiron, YOURS IS HERE, Dell On Call, and DellConnect are trademarks of Dell Inc.; Intel is a registered trademark, Core and Atom are the trademarks of Intel Corporation in the U.S. and other countries; Microsoft, Windows, and Windows start button logo are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries; Ubuntu is a registered trademark of Canonical Ltd. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own. September 2009 P/N CMH9R Rev. A00 Contents Setting Up Your Inspiron Laptop. 5 Before Setting Up Your Computer . 5 Connect the AC Adapter . 6 Connect the Network Cable (Optional) . 7 Press the Power Button . 8 Set Up the Operating System . 9 Install the SIM Card (Optional). 10 Enable or Disable Wireless (Optional). 12 Connect to the Internet (Optional) . 14 Set Up the TV Tuner. 17 Using Your Inspiron Laptop. 18 Right Side Features . 18 Left Side Features . 20 Back Side Features . 22 Computer Base Features. 24 Touch Pad Gestures. 27 Display Features . 28 Removing and Replacing the Battery . 30 Software Features . 32 Dell DataSafe Online Backup . 35 Dell Dock . 36 Solving Problems . 37 Beep Codes . 37 Network Problems . 38 Power Problems. 39 Memory Problems . 40 Lockups and Software Problems . 41 Using Support Tools. 43 Dell Support Center . 43 System Messages . 44 Hardware Troubleshooter . 45 Dell Diagnostics . 46 3 Appendix . 73 Macrovision Product Notice. 73 Information for NOM, or Official Mexican Standard (Only for Mexico). 74 Index . 75 Contents Restoring Your Operating System . 50 System Restore . 51 Dell Factory Image Restore . 52 Operating System Reinstallation . 54 Getting Help . 57 Technical Support and Customer Service . 58 DellConnect . 58 Online Services . 59 Automated Order-Status Service . 60 Product Information. 60 Returning Items for Repair Under Warranty or for Credit . 61 Before You Call. 63 Contacting Dell. 65 Finding More Information and Resources . 66 Basic Specifications . 68 4 Setting Up Your Inspiron Laptop WARNING: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store your Dell computer in a low-airflow environment, such as a closed briefcase, while it is powered on. Restricting the airflow can damage the computer or cause a fire. CAUTION: Placing or stacking heavy or sharp objects on the computer may result in permanent damage to the computer. This section provides information about setting up your Inspiron laptop. Before Setting Up Your Computer When positioning your computer, ensure that you allow easy access to a power source, adequate ventilation, and a level surface to place your computer. Restricting airflow around your Inspiron laptop may cause it to overheat. To prevent overheating ensure that you leave at least 10.2 cm (4 inches) at the back of the computer and a minimum of 5.1 cm (2 inches) on all other sides. You should never place your computer in an enclosed space, such as a cabinet or drawer when it is powered on. I N S P I R O N 5 Setting Up Your Inspiron Laptop Connect the AC Adapter Connect the AC adapter to the computer and then plug it into an electrical outlet or surge protector. WARNING: The AC adapter works with electrical outlets worldwide. However, power connectors and power strips vary among countries. Using an incompatible cable or improperly connecting the cable to a power strip or electrical outlet may cause fire or permanent damage to your computer. 6 Connect the Network Cable (Optional) To use a wired network connection, connect the network cable. Setting Up Your Inspiron Laptop 7 Setting Up Your Inspiron Laptop Press the Power Button 8 Setting Up Your Inspiron Laptop Set Up the Operating System Your Dell computer is preconfigured with the operating system you selected at the time of purchase. Microsoft Windows To set up Windows for the first time, follow the instructions on the screen. These steps are mandatory and may take some time to complete. The Windows setup screens will take you through several procedures including accepting license agreements, setting preferences, and setting up an Internet connection. CAUTION: Do not interrupt the operating systems setup process. Doing so may render your computer unusable and you will need to reinstall the operating system. Ubuntu To set up Ubuntu for the first time, follow the instructions on the screen. See the Ubuntu documentation that shipped with your computer for more operating system specific information. NOTE: For optimal performance of your computer, it is recommended that you download and install the latest BIOS and drivers for your computer available at support.dell.com. 9 Setting Up Your Inspiron Laptop Install the SIM Card (Optional) Installing a Subscriber Identity Module (SIM) card allows you to browse the Internet, check e-mail, and connect to a Virtual Private Network. To access these features, you must be within the network of your cellular service provider. 1 battery bay 2 SIM card 3 SIM card slot 1 10 3 2 Setting Up Your Inspiron Laptop To install the SIM card:

1. 2. 3. 4. 5. To remove the SIM card, press and eject the SIM card. Turn off your computer. Remove the battery (see Removing and Replacing the Battery on page XX). In the battery bay, slide the SIM card into the SIM card slot. Replace the battery (see Removing and Replacing the Battery on page XX). Turn on your computer. 11 Setting Up Your Inspiron Laptop Enable or Disable Wireless (Optional) 12 icon on the system tray To enable wireless:

1. 2. Turn on your computer. Double-click the or press <F2>. The Wireless Enable/Disable dialog box appears. Select the option(s) you want to enable:

Click Enable Bluetooth Enable Wireless LAN Enable Wireless WAN/GPS OK. 3. 4. Setting Up Your Inspiron Laptop icon on the system tray To disable wireless:

Double-click the 1. or press <F2>. The Wireless Enable/Disable dialog box appears. Clear the option(s) you want to disable:

Enable Bluetooth Enable Wireless LAN Enable Wireless WAN/GPS 2. 3. Click OK. 13 Setting Up Your Inspiron Laptop Connect to the Internet

(Optional) To connect to the Internet, you need an external modem or network connection and an Internet service provider (ISP). If an external USB modem or WLAN adapter is not a part of your original order, you can purchase one at www.dell.com. Setting Up a Wired Connection If you are using a dial-up connection, connect the telephone line to the external USB modem (optional) and to the telephone wall jack before you set up your Internet connection. If you are using a DSL or cable/satellite modem connection, contact your ISP or cellular telephone service for setup instructions. 14 Setting Up a Wireless Connection Before you can use your wireless Internet connection, you need to connect to your wireless router. To set up your connection to a wireless router:

Windows XP NOTE: The following steps were written for the Windows default view, so they may not apply if you set your Dell computer to the Windows Classic view. Ensure that wireless is enabled on your computer (see Enable or Disable Wireless on page XX). Save and close any open files, and exit any open programs. Start Control Panel Network and Click Internet Connections Wireless Network Setup. Follow the instructions on the screen to complete the setup. 1. 2. 3. 4. Windows 7 1. Ensure that wireless is enabled on your computer (see Enable or Disable Wireless on page XX). Save and close any open files, and exit any open programs. Start Control Panel Network Click and Sharing Center Connect to a network. Follow the instructions on the screen to complete the setup. 2. 3. 4. Setting Up Your Inspiron Laptop Setting Up Your Internet Connection ISPs and ISP offerings vary by country. Contact your ISP for offerings available in your country. If you cannot connect to the Internet but have successfully connected in the past, the ISP might have a service outage. Contact your ISP to check the service status, or try connecting again later. Have your ISP information ready. If you do not have an ISP, the Connect to the Internet wizard can help you get one. 15 Setting Up Your Inspiron Laptop To setup your Internet connection:

Windows XP 6. Start Control Panel. Network and Internet Connections, NOTE: The following steps were written for the Windows default view, so they may not apply if you set your Dell computer to the Windows Classic view. Save and close any open files, and exit any open programs. Click Under select Setup or Change Your Internet Connection. Click Setup. The New Connection Wizard appears. Click NOTE: Your computer does not have an internal optical drive. Use an external optical drive or any external storage device for the procedures that involve discs. Connect to the Internet. 1. 2. 3. 4. 5. 16 In the next window, click the appropriate option:

If you do not have an ISP, click Choose from a list of Internet service providers (ISPs). If you have already obtained setup information from your ISP but you did not receive a setup CD, click Set up my connection manually. If you have a setup CD, click I got from an ISP. Use the CD 7. 8. Next. Click If you selected Set up my connection manually in step 6, continue to step 8. Otherwise, follow the instructions on the screen to complete the setup. NOTE: If you do not know which type of connection to select, contact your ISP. Click the appropriate option under How do you want to connect to the Internet?, and click Next. 9. Use the setup information provided by your ISP to complete the setup. Windows 7 1. 2. 3. Save and close any open files, and exit any open programs. Start Control Panel. Click Network and Sharing Center Set up Click a new connection or network Connect to the Internet. The Connect to the Internet window appears. NOTE: If you do not know which type of connection to select, click Help me choose or contact your ISP. Follow the instructions on the screen and use the setup information provided by your ISP to complete the setup. 4. Setting Up Your Inspiron Laptop Set Up the TV Tuner NOTE: Availability of the TV tuner may vary by region. To set up the TV tuner for the first time:

1. 2. Start All Programs. Click Dell Digital TV Dell Digital TV Click and follow the instructions on the screen. Click Click Click Start All Programs. Dell Digital TV Dell Digital TV. Scan To re-configure your TV tuner settings:

1. 2. 3. The scan wizard will scan for the channels available in your region. 17 N O R I P S N I Using Your Inspiron Laptop This section provides information about the features available on your Inspiron laptop. Right Side Features 1 2 3 4 18 Using Your Inspiron Laptop 1 2 3 4 Audio out/Headphone connector Connects to a pair of headphones or to a powered speaker or sound system. Audio in/Microphone connector Connects to a microphone or inputs signal for use with audio programs. USB 2.0 connector Connects to USB devices, such as a mouse, keyboard, printer, external drive, or MP3 player. Network connector Connects your computer to a network or a broadband device if you are using a wired network. 19 Using Your Inspiron Laptop Left Side Features 1 2 3 4 20 Using Your Inspiron Laptop 1 2 VGA connector Connects to a monitor or projector. USB 2.0 connectors (2) Connect to USB devices, such as a mouse, keyboard, printer, external drive, or MP3 player. 3 Antenna in connector (on supported models) Connects to an external antenna, through a MCX connector, to view programs using the TV tuner card (optional). For more information on TV tuner card setup, see Setting up the TV Tuner on page XX. 4 3-in-1 Media Card Reader Provides a fast and convenient way to view and share digital photos, music, videos, and documents stored on the following digital memory cards:

Secure Digital (SD) memory card Secure Digital High Capacity

(SDHC) card Multimedia Card (MMC) Memory Stick Memory Stick PRO 21 Using Your Inspiron Laptop Back Side Features 1 2 22 Using Your Inspiron Laptop 1 Security cable slot Attaches a commercially available security cable to the computer. NOTE: Before you buy an security cable, ensure that it works with the security cable slot on your computer. 2 AC adapter connector Connects to an AC adapter to power the computer and charge the battery. 23 Using Your Inspiron Laptop Computer Base Features 1 2 3 4 5 6 24 Using Your Inspiron Laptop 1 2 3 Power button Turns the computer on or off when pressed. Power/Battery indicator light The light indicates the following states when the computer is powered using either the AC adapter or the battery. AC Adapter Indicator light status Solid white Battery Breathing white off Solid white Breathing white Solid amber off Computer state(s) on off/hibernate standby off/hibernate on standby on/standby off/hibernate Battery charge level charging

<90%

charging

>90%

>10%

>=10%

<10%

n/a NOTE: The battery is charging when the computer is powered using an AC adapter. Hard drive activity light Turns on when the computer reads or writes data. A blinking light indicates hard drive activity. 25 Using Your Inspiron Laptop 4 Keyboard For more information on keyboard, see the Dell Technology Guide available on your hard drive or at support.dell.com/manuals. 5 Touch pad Provides the functionality of a mouse to move the cursor, drag or move selected items, and left-click by tapping the surface. It supports the Scroll feature. For more information, see Touch Pad Gestures on page xx. 6 Touch pad buttons (2) Provide left- and right-click functions like those on a mouse. 26 Touch Pad Gestures Scroll Allows you to scroll through content. The scroll feature includes:

Traditional Scroll Allows you to scroll up and down, or right and left. To scroll up and down:

Move a finger up or down in the vertical scroll zone (extreme right of the touch pad). To scroll right and left:

Move a finger right or left in the horizontal scroll zone (extreme bottom of the touch pad). Using Your Inspiron Laptop Circular Scroll Allows you to scroll up and down, or right and left. To scroll up and down:

Move a finger in the vertical scroll zone (extreme right of the touch pad), in a clockwise circular motion to scroll up or counterclockwise circular motion to scroll down. To scroll right and left:

Move a finger in the horizontal scroll zone (extreme bottom of the touch pad), in a clockwise circular motion to scroll right or counterclockwise circular motion to scroll left. 27 Using Your Inspiron Laptop Display Features The display panel holds a camera and accompanying dual digital microphones. 1 2 3 4 28 Using Your Inspiron Laptop 1 Left digital array microphone Combines with the right digital array microphone to provide high quality sound for video conferencing and voice recording. 2 Camera Built-in camera for video capture, conferencing, and chat. 3 Right digital array microphone Combines with the left digital array microphone to provide high quality sound for video conferencing and voice recording. 4 Display Your display can vary based on selections you made when purchasing your computer. For more information about displays, see the Dell Technology Guide available on your hard drive or at support.dell.com/manuals. 29 Using Your Inspiron Laptop Removing and Replacing the Battery WARNING: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer. WARNING: Using an incompatible battery may increase the risk of fire or explosion. This computer should only use a battery purchased from Dell. Do not use batteries from other computers. WARNING: Before removing the battery, shut down the computer, and remove external cables

(including the AC adapter). To remove the battery:

1. 2. Slide the battery release latches to unlock position. Rotate and lift the battery out of the battery bay. To replace the battery:

1. Align the tabs on the battery with the slots in the battery bay and gently press the battery until it clicks into place. 30 2 3 1 4 Using Your Inspiron Laptop 1 battery release latches (2) 2 battery 3 battery bay 4 battery bay slots (3) 31 Using Your Inspiron Laptop Software Features NOTE: For more information about the features described in this section, see the Dell Technology Guide available on your hard drive or at support.dell.com/manuals. Productivity and Communication You can use your computer to create presentations, brochures, greeting cards, fliers, and spreadsheets. You can also edit and view digital photographs and images. Check your purchase order for software installed on your computer. After connecting to the Internet, you can access websites, setup an e-mail account, upload and download files. Entertainment and Multimedia You can use your computer to watch videos, play games, create your own CDs/DVDs, and listen to music and Internet radio stations. You can download or copy pictures and video files from portable devices, such as digital cameras and cell phones. Optional software applications enable you to organize and create music and video files that can be recorded to disc, saved on portable products such as MP3 players and handheld entertainment devices, or played and viewed directly on connected TVs, projectors, and home theater equipment. Customizing the Desktop You can customize your desktop to change the appearance, resolution, wallpaper, screensaver, or other features of your desktop. 32 Windows XP 1. 2. Properties, to open the Display Right-click an open area of the desktop. Click Properties window and learn more about your customization options. Windows 7 1. 2. Right-click an open area of the desktop. Click Personalize, to open the Change the visuals and sounds on your computer window and learn more about your customization options. Customizing Your Energy Settings You can use the power options in your operating system to configure the power settings on your computer. The Microsoft Windows operating system installed on your Dell computer provides the following options:

Automatically balances the Balanced performance of your computer by consuming energy on capable hardware. Using Your Inspiron Laptop Saves power on your Power saver computer by reducing system performance to maximize the life of the computer and by reducing the amount of energy consumed by your computer over its lifetime. High Performance level of system performance on your computer by adapting processor speed to your activity and by maximizing system performance. Provides the highest 33 Using Your Inspiron Laptop Transferring Information to a New Computer To transfer information to a new computer:

Windows XP NOTE: The following instructions are applicable for the Windows default view, and may not apply if you set your computer to the Windows Classic view. Start All Programs Accessories Click System Tools Files and Settings Transfer Wizard. Follow the instructions in the Settings Transfer Wizard wizard. Files and 1. 2. Windows 7 1. 2. Start Control Panel. Click In the search box, type click Transfer files from another computer. Follow the instructions in the Transfer wizard. Transfer and then Windows Easy 3. 34 Backing Up Your Data It is recommended that you periodically back up files and folders on your computer. To back up files:

Windows XP 1. Start All Programs Accessories Click System Tools Backup. Follow the instructions in the Restore wizard. 2. Backup or Windows 7 1. Start Control Panel System Click and Security Backup and Restore. Click Follow the instructions on the Backup wizard. Set up backup.... Configure 2. 3. Using Your Inspiron Laptop Dell DataSafe Online Backup NOTE: Dell DataSafe Online Backup may not be available in all regions. NOTE: A broadband connection is recommended for fast upload/download speeds. Dell DataSafe Online is an automated backup and recovery service that helps protect your photos, music, and other important files. DataSafe Online safely backs up your important files to online storage, and protects your files from catastrophic incidents like theft, fire, or natural disasters. The user name and password setup on your DataSafe Online account protects your data from unauthorized access. For more information, go to delldatasafe.com. To schedule backups:

1. Double click the Dell DataSafe Online icon on the taskbar 2. Follow the instructions that appear on the screen. 35 Using Your Inspiron Laptop Dell Dock The Dell Dock is a group of icons that provides easy access to frequently-used applications, files, and folders. You can personalize the Dock by:

Adding or removing icons Grouping related icons into categories Changing the color and location of the Dock Changing the behavior of the icons Add a Category 1. 2. 3. Add Category. Right-click the Dock, click The Add/Edit Category window is displayed. Enter a title for the category in the Title field. Select an icon for the category from the Select an image: box. Click Save. 4. Add an Icon Drag and drop the icon to the Dock or a category. 36 Remove a Category or Icon 1. Right-click the category or icon on the Dock and click Delete shortcut or Delete category. Follow the instructions on the screen. 2. Personalize the Dock 1. Right-click the Dock and click Setting.... Choose the desired option to personalize the Dock. Advanced 2. Solving Problems This section provides troubleshooting information for your computer. If you cannot solve your problem using the following guidelines, see Using Support Tools on page XX or Contacting Dell on page XX. Beep Codes Your computer might emit a series of beeps during start-up if there are errors or problems. This series of beeps, called a beep code, identifies a problem. Write down the beep code and contact Dell (see Contacting Dell on page XX). NOTE: To replace parts, see the Service Manual at support.dell.com/manuals. Beep Code One Two Three Four Five Six Seven Eight Possible Problem Possible motherboard failure - BIOS ROM checksum failure No RAM detected Possible motherboard failure - Chipset error RAM read/write failure Real Time Clock failure Video card or chip failure Processor failure Display failure I N S P I R O N 37 Solving Problems Network Problems Wireless Connections If the wireless network connection is lost The wireless router is offline or wireless has been disabled on the computer. Check your wireless router to ensure it is powered on and connected to your data source (cable modem or network hub). Interference may be blocking or interrupting your wireless connection. Try moving the computer closer to your wireless router. Re-establish your connection to the wireless router (see Setting Up a Wireless Connection on page XX). 38 Wired Connections If the network connection is lost The cable is loose or damaged. Check the cable to ensure it is plugged in and not damaged. The link integrity light on the integrated network connector lets you verify that your connection is working and provides information on the status:

Green A good connection exists between a 10-Mbps network and the computer. Amber A good connection exists between a 100-Mbps network and the computer. Off The computer is not detecting a physical connection to the network. For assistance, contact your network administrator or ISP. NOTE: The link integrity light on the network connector is only for the wired cable connection. The link integrity light does not provide status for wireless connections. Power Problems If the power light is off The computer is either turned off, in hibernate state or is not receiving power. Press the power button. The computer resumes normal operation if it is off or in hibernate mode. Reseat the AC adapter cable into the power connector on the computer and the electrical outlet. If the computer is plugged into a power strip, ensure that the power strip is plugged into an electrical outlet and that the power strip is turned on. Temporarily bypass power protection devices, power strips, and power extension Solving Problems cables to verify that the computer turns on properly. Ensure that the electrical outlet is working by testing it with another device, such as a lamp. Check the AC adapter cable connections. If the AC adapter has a light, ensure that the light on the AC adapter is on. If the power light is solid white and the computer is not responding The display may not be responding. Press the power button until the computer turns off and then turn it back on. If the problem persists, contact Dell (see Contacting Dell on page xx.) 39 Solving Problems If the power light is blinking white The computer is in standby state or the display may not be responding. Press a key on the keyboard, move the connected mouse or a finger on the touch pad, or press the power button to resume normal operation. If the display is not responding, press the power button until the computer turns off and then turn it back on. If the problem persists, contact Dell (see Contacting Dell on page xx). If you encounter interference that hinders reception on your computer An unwanted signal is creating interference by interrupting or blocking other signals. Some possible causes of interference are:

Power, keyboard, and mouse extension cables. Too many devices connected to a power strip. 40 Multiple power strips connected to the same electrical outlet. Memory Problems If you receive an insufficient memory message Save and close any open files and exit any open programs you are not using to see if that resolves the problem. See the software documentation for minimum memory requirements. Reseat the memory module(s) into the connector(s) (see the Service Manual at support.dell.com/manuals for instructions.) If the problem persists, contact Dell (see Contacting Dell on page xx.) If you experience other memory problems Run the Dell Diagnostics (see Dell Diagnostics on page XX). If the problem persists, contact Dell (see Contacting Dell on page XX). Lockups and Software Problems If the computer does not start up Ensure that the power cable is firmly connected to the computer and to the electrical outlet. If a program stops responding End the program:

1. 2. 3. Press <Ctrl><Shift><Esc> simultaneously. Click Click the program that is no longer responding Click 4. If a program crashes repeatedly Check the software documentation. If necessary, uninstall and then reinstall the program. Applications. End Task. NOTE: Software usually includes installation instructions in its documentation or on the disc (CD or DVD). NOTE: Your computer does not have an internal optical drive. Use an external Solving Problems optical drive or any external storage device for the procedures that involve discs. If the computer stops responding or a solid blue screen appears CAUTION: You might lose data if you are unable to perform an operating system shutdown. If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press the power button until the computer turns off and then restart your computer. If a program is designed for an earlier Microsoft Windows operating system Run the Program Compatibility Wizard. The Program Compatibility Wizard configures a program so that it runs in an environment similar to an earlier version of Microsoft Windows operating system environments. 41 Solving Problems Windows XP 1. Fix a Problem click Getting older Start Help and Support Fixing Click a Problem Application and Software Problems Under programs to run on Windows XP. Read the instructions and then click the Program Compatibility Wizard. Follow the instructions on the screen. 2. 3. 4. Windows 7 1. Start 2. Click Use an older In the search box, type program with this version of Windows and press <Enter>. Follow the instructions on the Compatibility wizard. Program 3. If you have other software problems Back up your files immediately. Use a virus-scanning program to check the hard drive or CDs. 42 menu. Save and close any open files or programs and shut down your computer through the Start Check the software documentation or contact the software manufacturer for troubleshooting information:

Ensure that the program is compatible with the operating system installed on your computer. Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information. Ensure that the program is installed and configured properly. Verify that the device drivers do not conflict with the program. If necessary, uninstall and then reinstall the program. Write down any error message that is displayed to help in troubleshooting when Contacting Dell. Using Support Tools Dell Support Center The Dell Support Center is an easy-to-use application that provides information about your computer, personalized service and support resources. To launch the application, click the taskbar. The Dell Support Center home page displays your computers model number, service tag, express service code, and service contact information. icon in the The home page also provides links to access:

Self Help (Troubleshooting, Security, System Performance, Network/Internet, Backup/

Recovery, and Windows operating system) I N S P I R O N Alerts (technical support alerts relevant to your computer) Assistance from Dell (Technical Support with DellConnect, Customer Service, Training and Tutorials, How-To Help with Dell on Call, and Online Scan with PC CheckUp) About Your System (System Documentation, Warranty Information, System Information, Upgrades & Accessories) For more information about Dell Support Center and available support tools, click the Services tab at support.dell.com. 43 Using Support Tools System Messages If your computer has an issue or an error, it may display a System Message that will help you identify the cause and action needed to resolve the issue. NOTE: If the message you received is not listed in the following examples, see the documentation for either the operating system or the program that was running when the message appeared. Alternatively you could see the Dell Technology Guide available on your hard drive or at support.dell.com/manuals or contact Dell (see Contacting Dell on page XX for assistance). Alert! Previous attempts at booting this system have failed at checkpoint [nnnn]. For help in resolving this problem, please note this checkpoint and contact Dell Technical Support The computer failed to complete the boot routine three consecutive times for the 44 same error (see Contacting Dell on page XX for assistance). CMOS checksum error Possible motherboard failure or RTC battery low. Replace the battery

(see the Service Manual at support.dell.com/manuals or see Contacting Dell on page XX for assistance). Hard-disk drive failure Possible hard disk drive failure during POST (see Contacting Dell on page XX for assistance). Hard-disk drive read failure Possible hard disk drive failure during HDD boot test (see Contacting Dell on page XX for assistance). Keyboard failure Keyboard failure or loose cable. Replace the keyboard, (see the Service Manual at support.dell.com/manuals). No boot device available No bootable partition on hard drive, the hard disk drive cable is loose, or no bootable device exists. If the hard drive is your boot device, ensure that the cables are connected and that the drive is installed properly and partitioned as a boot device. Enter system setup and ensure that the boot sequence information is correct (see the Dell Technology Guide available on your hard drive or at support.dell.com/manuals). No timer tick interrupt A chip on the system board might be malfunctioning or motherboard failure (see Contacting Dell on page XX for assistance). Using Support Tools Hardware Troubleshooter If a device is either not detected during the operating system setup or is detected but incorrectly configured, you can use the Hardware Troubleshooter to resolve the incompatibility. To start the Hardware Troubleshooter:

1. 2. Start Help and Support. Click hardware troubleshooter in Type the search field and press <Enter> to start the search. In the search results, select the option that best describes the problem and follow the remaining troubleshooting steps. 3. 45 Using Support Tools Dell Diagnostics If you experience a problem with your computer, perform the checks in Lockups and Software Problems on page XX and run the Dell Diagnostics before you contact Dell for technical assistance. NOTE: Dell Diagnostics works only on Dell computers. NOTE: The Drivers and Utilities disc is optional and may not ship with your computer. See the System Setup section in the Service Manual at support.dell.com/manuals to review your computers configuration information, and ensure that the device that you want to test displays in the system setup program and is active. Start the Dell Diagnostics from your hard drive or from the Drivers and Utilities disc. 46 1. Starting Dell Diagnostics From Your Hard Drive The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive. NOTE: If your computer cannot display a screen image, contact Dell (see Contacting Dell on page XX). Ensure that the computer is connected to an electrical outlet that is known to be working properly. Turn on (or restart) your computer. When the DELL immediately. Select Diagnostics from the boot menu and press <Enter>. This will invoke the Pre-Boot System Assessment (PSA) in some computers. NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop;

then, shut down your computer and try again. logo appears, press <F12>

2. 3. NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from the Drivers and Utilities disc. If PSA is invoked:

a. b. c. The PSA will start running the tests. If the PSA completes successfully, you will receive the following message:

No problems have been found with this system so far. Do you want to run the remaining memory tests? This will take about 30 minutes or more. Do you want to continue? (Recommended). If you are experiencing memory issues, press <y>, otherwise press <n>. Using Support Tools The following message is displayed Booting Dell Diagnostic Utility Partition. Press any key to continue. Press any key to continue. The Option window appears. Choose An d. If PSA is not invoked:

Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive and to go to the Choose An Option window. 4. 5. Select the test you want to run. If you encounter a problem during a test, a message with the error code and a description of the problem will appear on your screen. Write down the error code and problem description and contact Dell (see Contacting Dell on page XX). 47 Using Support Tools NOTE: The Service Tag for your computer is displayed at the top of each test screen. The Service Tag helps you identify your computer when you contact Dell. When the tests complete, close the test screen to return to the Choose An Option window. To exit the Dell Diagnostics and to restart the computer, click Exit. 6. 7. Starting Dell Diagnostics From the Drivers and Utilities Disc NOTE: Your computer does not have an internal optical drive. Use an external optical drive or any external storage device for the procedures that involve discs. Insert the Shut down and restart the computer. When the DELL logo appears, press <F12>

immediately. NOTE: If you wait too long and the Drivers and Utilities disc. 1. 2. 48 operating system logo appears, continue to wait until you see the Microsoft Windows desktop; then, shut down your computer and try again. NOTE: The next steps change the boot sequence for one time only. On the next start-up, the computer boots according to the devices specified in the system setup program. When the boot device list appears, highlight CD/DVD/CD-RW and press <Enter>. Select the Boot from CD-ROM option from the menu that appears and press <Enter>. Type

<Enter> to proceed. Select the test you want to run. If you encounter a problem during a test, a message with the error code and a description of the problem will appear on your screen. Write down the error code and 1 to start the CD menu and press 3. 4. 5. 6. 7. problem description and contact Dell (see Contacting Dell on page XX). NOTE: The Service Tag for your computer is displayed at the top of each test screen. The Service Tag helps you identify your computer when you contact Dell. When the tests complete, close the test screen to return to the Choose An Option window. To exit the Dell Diagnostics and to restart the computer, click Exit. Remove the Drivers and Utilities disc. 8. 9. 10. Using Support Tools 49 N O R I P S N I Restoring Your Operating System Operating System disc Restore did not resolve your operating system problem. If you received an with your computer, you can use it to restore your operating system. However, using the Operating System disc also deletes all data on the hard drive. Use the disc only if System Restore did not resolve your operating system problem. You can restore your operating system in the following ways:

Restore returns your computer to an System earlier operating state without affecting data files. Use System Restore as the first solution for restoring your operating system and preserving data files. Dell DataSafe Local Backup restores your hard drive to the operating state it was in when you purchased your computer, without erasing the data files. Use this option if System Restore did not resolve your problem. Dell Factory Image Restore returns your hard drive to the operating state it was in when you purchased the computer. This procedure permanently deletes all data on the hard drive and removes any programs installed after you received the computer. Use Dell Factory Image Restore only if System 50 System Restore The Windows operating systems provide a System Restore option which allows you to return your computer to an earlier operating state (without affecting data files) if changes to the hardware, software, or other system settings have left the computer in an undesirable operating state. Any changes that System Restore makes to your computer are completely reversible. CAUTION: Make regular backups of your data files. System Restore does not monitor your data files or recover them. NOTE: The procedures in this document were written for the Windows default view, so they may not apply if you set your Dell computer to the Windows Classic view. Restoring Your Operating System Starting System Restore To restore your computer:

Windows XP 1. 2. Next and follow the instructions on the Start All Programs Acessories Click System Tools System Restore. NOTE: The User Account Control window may appear. If you are an administrator on the computer, click Continue; otherwise, contact your administrator to continue the desired action. Click screen. Windows 7 1. 2. Start. Start Search box, type System Click In the Restore and press <Enter>. NOTE: The User Account Control window may appear. If you are an administrator on the computer, click Continue; otherwise, contact your administrator to continue the 51 Restoring Your Operating System desired action. Click screen. Next and follow the instructions on the 3. In the event that System Restore did not resolve the issue, you may undo the last system restore. Undoing the Last System Restore NOTE: Before you undo the last system restore, save and close all open files and exit any open programs. Do not alter, open, or delete any files or programs until the system restoration is complete. Click In the Restore and press <Enter>. Click Next. Start. Start Search box, type System Undo my last restoration and click 1. 2. 3. 52 Dell Factory Image Restore CAUTION: Using Dell Factory Image Restore permanently deletes all data on the hard drive and removes any programs or drivers installed after you received your computer. If possible, back up the data before using this option. Use Dell Factory Image Restore only if System Restore did not resolve your operating system problem. NOTE: Dell Factory Image Restore may not be available in certain countries or on certain computers. Use Dell Factory Image Restore only as the last method to restore your operating system. This option restores your hard drive to the operating state it was in when you purchased the computer. Any programs or files added since you received your computerincluding data filesare permanently deleted from the hard drive. Data files include documents, spreadsheets, e-mail messages, digital photos, music files, and so on. If possible, back up all data before using Dell Factory Image Restore. Performing Dell Factory Image Restore Turn on the computer. When the Dell logo 1. appears, press <F8> several times to access the Advanced Boot Options window. NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop; then, restart your computer and try again. Select The appears. Select a keyboard layout and click To access the recovery options, log on as a local user. To access the command prompt, type administrator in the User name field, then click OK. System Recovery Options window Repair Your Computer. Next. 2. 3. 4. 5. Restoring Your Operating System 6. 7. 8. 9. Next. The Confirm Data Deletion Dell Factory Image Restore. The Dell Click Factory Image Restore welcome screen appears. NOTE: Depending upon your configuration, you may need to select Dell Factory Tools, then Dell Factory Image Restore. Click screen appears. NOTE: If you do not want to proceed with Factory Image Restore, click Cancel. Select the check box to confirm that you want to continue reformatting the hard drive and restoring the system software to the factory condition, then click Next. The restore process begins and may take five or more minutes to complete. A message appears when the operating system and factory-installed applications have been restored to factory condition. Click Finish to reboot the system. 53 Restoring Your Operating System Operating System Reinstallation Before You Begin If you are considering reinstalling the Microsoft Windows operating system to correct a problem with a newly installed driver, first try using Windows Device Driver Rollback. To roll back a device driver:

Windows XP 1. 2. 3. 4. Click Double-click On the RIght-click the device for which the new driver is installed and click Properties. Click the Hardware tab, click Device Manager. Drivers tab Roll Back Driver. Start Control Panel. System. 5. 54 Windows 7 1. 2. 3. 4. Computer. Properties Device Manager. Click Start Right-click Click Right-click the device for which the new driver is installed, and click Properties. Drivers tab Roll Back Driver. Click the 5. If Device Driver Rollback does not resolve the problem, then use System Restore to return your operating system to the operating state it was in before you installed the new device driver. See System Restore on page XX. CAUTION: Before performing the installation, back up all data files on your primary hard drive. For conventional hard drive configurations, the primary hard drive is the first drive detected by the computer. Operating System disc Drivers and Utilities disc To reinstall Windows, you need the following:

NOTE: Your computer does not have an internal optical drive. Use an external optical drive or any external storage device for the procedures that involve discs. Dell Dell NOTE: The Drivers and Utilities disc contains drivers that were installed during the assembly of the computer. Use the Dell Drivers and Utilities disc to load any required drivers. Depending on the region from which you ordered your computer, or whether you requested the disc, the Dell Drivers and Utilities disc and Operating System disc may not ship with your computer. Restoring Your Operating System Reinstalling Microsoft Windows The reinstallation process can take 1 to 2 hours to complete. After you reinstall the operating system, you must also reinstall the device drivers, virus protection program, and other software. 1. Operating System disc. Exit if the Install Windows Save and close any open files and exit any open programs. Insert the Click message appears. Restart the computer. When the DELL logo appears, press <F12>

immediately. NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop; then, shut down your computer and try again. 2. 3. 4. 5. 55 Restoring Your Operating System NOTE: The next steps change the boot sequence for one time only. On the next start-up, the computer boots according to the devices specified in the system setup program. When the boot device list appears, highlight CD/DVD/CD-RW Drive and press <Enter>. Press any key to Follow the instructions on the screen to complete the installation. Boot from CD-ROM. 6. 7. 56 Getting Help If you experience a problem with your computer, you can complete the following steps to diagnose and troubleshoot the problem:

1. Dell Technology Guide See Solving Problems on page XX for information and procedures that pertain to the problem your computer is experiencing. See the available on your hard drive or at support.dell.com/manuals for more troubleshooting information. See Dell Diagnostics on page XX for procedures on how to run Dell Diagnostics. Fill out the Diagnostic Checklist on page XX. 2. 3. 4. I N S P I R O N 5. 6. Use Dells extensive suite of online services available at Dell Support (support.dell.com) for help with installation and troubleshooting procedures. See Online Services on page XX for a more extensive list of Dell Support online. If the preceding steps have not resolved the problem, see Before You Call on page XX. NOTE: Call Dell Support from a telephone near or at the computer so that the support staff can assist you with any necessary procedures. NOTE: Dells Express Service Code system may not be available in all countries. 57 Getting Help When prompted by Dells automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions. NOTE: Some of the services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on availability. Technical Support and Customer Service Dells support service is available to answer your questions about Dell hardware. Our support staff use computer-based diagnostics to provide fast, accurate answers. To contact Dells support service, see Before You Call on page XX and then see the contact information for your region or go to support.dell.com. DellConnect DellConnect is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection, diagnose your problem and repair it all under your supervision. For more information, go to www.dell.com/dellconnect. 58 Online Services You can learn about Dell products and services on the following websites:

www.dell.com www.dell.com/ap only) www.dell.com/jp www.euro.dell.com www.dell.com/la Caribbean countries) www.dell.ca

(Asian/Pacific countries

(Japan only)

(Europe only)

(Latin American and

(Canada only) You can access Dell Support through the following websites and e-mail addresses:

Dell Support websites support.dell.com support.jp.dell.com support.euro.dell.com

(Japan only)

(Europe only) Getting Help Dell Support e-mail addresses mobile_support@us.dell.com support@us.dell.com la-techsupport@dell.com Caribbean countries only) apsupport@dell.com countries only)

(Asian/Pacific

(Latin America and Dell Marketing and Sales e-mail addresses apmarketing@dell.com countries only) sales_canada@dell.com

(Asian/Pacific

(Canada only) Anonymous file transfer protocol (FTP) ftp.dell.com Log in as user: anonymous, and use your e-mail address as your password. 59 Product Information If you need information about additional products available from Dell, or if you would like to place an order, visit www.dell.com. For the telephone number to call your region or to speak to a sales specialist, see Contacting Dell on page XX. Getting Help Automated Order-Status Service To check on the status of any Dell products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order. For the telephone number to call your region, see Contacting Dell on page XX. If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or packing slip handy when you call. For the telephone number to call your region, see Contacting Dell on page XX. 60 Returning Items for Repair Under Warranty or for Credit NOTE: Before you return the product to Dell, make sure to back up any data on the hard drive(s) and on any other storage device in the product. Remove any and all confidential, proprietary and personal information, as well as removable media, such as CDs and PC Cards. Dell is not responsible for any of your confidential, proprietary or personal information; lost or corrupted data; or damaged or lost removable media that may be included with your return. Getting Help Prepare all items being returned, whether for repair or credit, as follows:

1. Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the outside of the box. For the telephone number to call your region, see Contacting Dell on page XX. Include a copy of the invoice and a letter describing the reason for the return. Include a copy of the Diagnostics Checklist

(see Diagnostic Checklist on page XX), indicating the tests that you have run and any error messages reported by the Dell Diagnostics

(see Dell Diagnostics on page XX). Include any accessories that belong with the item(s) being returned (power cables, software, guides, and so on) if the return is for credit. 2. 3. 4. 61 Getting Help 5. Pack the equipment to be returned in the original (or equivalent) packing materials. NOTE: You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment to Dell. Collect On Delivery

(C.O.D.) packages are not accepted. NOTE: Returns that are missing any of the preceding requirements will be refused at Dells receiving dock and returned to you. 62 Getting Help Before You Call NOTE: Have your Express Service Code ready when you call. The code helps Dells automated-

support telephone system direct your call more efficiently. You may also be asked for your Service Tag. Locating Your Service Tag The Service Tag is located at the bottom of your computer. 1 1 Service Tag 63 Devices:

Expansion cards:

Are you connected to a network? Yes /No Network, version, and network adapter:

Programs and versions:

See your operating system documentation to determine the contents of the computers start-up files. If the computer is connected to a printer, print each file. Otherwise, record the contents of each file before calling Dell. Error message, beep code, or diagnostic code:

Description of problem and troubleshooting procedures you performed:

Getting Help Remember to fill out the following Diagnostic Checklist. If possible, turn on your computer before you call Dell for assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer itself. Ensure that the computer documentation is available. Diagnostic Checklist Name:

Date:

Address:

Phone number:

Service Tag (bar code on the back or bottom of the computer):

Express Service Code:

Return Material Authorization Number

(if provided by Dell support technician):

Operating system and version:

64 Contacting Dell For customers in the United States, call 800-WWW-DELL (800-999-3355). NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-

based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues:

1. 2. 3. Visit Select your country or region. Select the appropriate service or support link based on your requirement. Choose the method of contacting Dell that is convenient for you. www.dell.com/contactdell. 4. Getting Help 65 N O R I P S N I Finding More Information and Resources If you need to:

reinstall your operating system. run a diagnostic program for your computer, reinstall notebook system software, or update drivers for your computer, and readme files See:

the Operating System disc the Drivers and Utilities disc NOTE: Drivers and documentation updates can be found at support.dell.com learn more about your operating system, maintaining peripherals, Internet, Bluetooth, networking, and e-mail upgrade your computer with new or additional memory, or a new hard drive reinstall or replace a worn or defective part the Dell Technology Guide available on your hard drive or at support.dell.com/manuals the Service Manual at support.dell.com/manuals NOTE: In some countries, opening and replacing parts of your computer may void your warranty. Check your warranty and return policies before working inside your computer. 66 If you need to:

find safety best practices information for your computer review Warranty information, Terms and Conditions (U.S. only), Safety instructions, Regulatory information, Ergonomics information, and End User License Agreement find your Service tag/Express Service Code You must use the service tag to identify your computer on support.dell.com or to contact technical support find drivers and downloads access technical support and product help check on your order status for new purchases find solutions and answers to common questions locate information for last-minute updates about technical changes to your computer or advanced technical-reference material for technicians or experienced users Finding More Information and Resources See:

the safety and regulatory documents that shipped with your computer and also see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance the bottom of your computer the Dell Support Center. To launch the Dell Support Center, click the bar support.dell.com icon in the task 67 N O R I P S N I Basic Specifications This section provides information that you may need when setting up, updating drivers for, and upgrading your computer. For more detailed specifications, see the Comprehensive Specifications at support.dell.com/manuals. NOTE: Offerings may vary by region. For more information regarding the configuration of your computer, click Start Help and Support and select the option to view information about your computer. Computer Model Dell Inspiron 1012 Computer Information Processor types Intel Atom Single Core System chipset Intel NM10 Express Memory Memory module connector one user accessible SODIMM connector 68 Memory Memory module capacities Memory configurations possible Memory type 1 GB and 2 GB 1 GB and 2 GB 667/800 MHz DDR2 SODIMM Connectors Audio Mini-Card Network adapter USB VGA one microphone-in connector, one stereo headphone/speaker connector one full Mini-Card slot and two half Mini-Card slots RJ45 connector three 4-pin USB 2.0-compliant connectors 15-hole connector Communications Network adapter 10/100 Ethernet LAN on system board Basic Specifications Communications Wireless Camera Camera resolution Video resolution Display Type Bluetooth wireless technology, WLAN, WWAN/GPS, TV/CMMB (in china only) 1.3 megapixel 640 x 480 at 30 fps

(maximum) 10.1 WSVGA Truelife 1024 x 600 WLED 10.1 HD Truelife 1366 x 768 WLED 69 Basic Specifications Display Dimensions:

Height Width Diagonal 222.72 mm (8.77 inches) 125.28 mm (4.93 inches) 255.52 mm (10.1 inches) Battery Types and dimensions:

6-cell smart lithium ion Depth Height Width Weight 3-cell smart lithium ion 58.23 mm (2.30 inches) 21.5 mm (0.8 inches) 140.6 mm (5. 54 inches) 0.41 kg (0.90 lbs) Depth Height 70 23.1 mm (0.91 inches) 39.04 mm (1.54 inches) Battery Width Weight Voltage Charge time

(approximate):

Operating time 204.14 mm (8.04 inches) 0.165 kg (0.36 lbs) 11.1 VDC (3/6-cell) 3.0 hours (3-cell)/4.0 hours

(6-cell)

(when the computer is turned off) varies depending on operating conditions Coin-cell battery CR-2032 AC Adapter NOTE: Use only AC adapters specified for use with your computer. See the safety information that shipped with your computer. AC Adapter Input voltage Input current 100240 VAC 0.8 A or 1.0 A Input frequency 5060 Hz Output power Output current Rated output voltage Temperature range:

Operating Storage 30 W 1.58 A 19.0 VDC 0 to 40C (32 to 104F) 40 to 70C (40 to 158F) Basic Specifications Physical Height Width Depth Weight (with 6-cell battery):

35.75 mm to 29.25 mm

(1.41 inches to 1.15 inches) 268 mm (10.6 inches) 196.6 mm (7.74 inches) Configurable to less than 1.35 kg (2.98 lbs) Computer Environment Temperature range:

Operating Storage 0 to 35C

(32 to 95F) 40 to 65C

(40 to 149F) 71 Basic Specifications Computer Environment Relative humidity (maximum):

Operating Storage 10% to 90%

(noncondensing) 5% to 95%

(noncondensing) Maximum vibration (using a random vibration spectrum that simulates user environment):

Operating 0.66 GRMS Non-Operating 1.30 GRMS Maximum shock (for operating measured with Dell Diagnostics running on the hard drive and a 2-ms half-sine pulse; for non-operating measured with hard drive in head-parked position and a 2-ms half-sine pulse):

Operating Non-Operating 110 G 160 G 72 Appendix Macrovision Product Notice This product incorporates copyright protection technology that is protected by method claims of certain U.S. patents and other intellectual property rights owned by Macrovision Corporation and other rights owners. Use of this copyright protection technology must be authorized by Macrovision Corporation, and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation. Reverse engineering or disassembly is prohibited. I N S P I R O N 73 Appendix Information for NOM, or Official Mexican Standard (Only for Mexico) The following information is provided in the device(s) described in this document in accordance with the requirements of the Official Mexican Standard (NOM):

Importer:

Dell Mxico S.A. de C.V. Paseo de la Reforma 2620 Flat 11 Col. Lomas Altas 11950 Mxico, D.F. Regulatory model number P04T Voltage 100-240 VAC Frequency 50-60 Hz Electricity consumption 0.8 A or 1.0 A Output voltage 19.0 VDC Output intensity 1.58 A For details, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. 74 Index A airflow, allowing 5 B backups creating 34 Basic specifications 68 before you call 63 C calling Dell 63 CDs, playing and creating 32 computer capabilities 32 computer, setting up 5 conserving energy 33 customer service 58 customizing your desktop 32 your energy settings 33 D damage, avoiding 5 DataSafe Online Backup 35 DellConnect 58 Dell Diagnostics 46 dell dock 36 Dell Factory Image Restore 52 Dell Support Center 43 Dell Technology Guide for further information 66 Diagnostic Checklist 64 drivers and downloads 67 I N S P I R O N 75 Index DVDs, playing and creating 32 E email addresses for technical support 59 energy conserving 33 F finding more information 66 FTP login, anonymous 59 H hardware problems diagnosing 45 Hardware Troubleshooter 45 help getting assistance and support 57 76 I Internet connection 14 ISP Internet Service Provider 14 M memory problems solving 40 N network connection fixing 38 P power problems, solving 39 power strips, using 6 products information and purchasing 60 R reinstalling Windows 54 resources, finding more 66 restoring factory image 52 S setting up internet connection internet connection 15 shipping products for return or repair 61 software features 32 software problems 41 support email addresses 59 support sites worldwide 59 System Messages 44 System Reinstallation 54 System Restore 50 V ventilation, ensuring 5 W warranty returns 61 Windows program compatibility wizard 41 reinstallation 54 wired network connection 7 wireless network connection 38 Index 77 Printed in the U.S.A. www.dell.com | support.dell.com 0CMH9RA00