FCC ID: K3YHNS9350 Land Mobile Terminal

Hughes 9350 User Guide P/N 1038495 Version 0.4 Copyright 2009 Hughes Network Systems, LLC. All rights reserved. This publication and its contents are proprietary to Hughes Network Systems, LLC. No part of this publication may be reproduced in any form or by any means without the written permission of Hughes Network Systems, LLC., 11717 Exploration Lane, Germantown, Maryland 20876. Hughes Network Systems, LLC., has made every effort to ensure the correctness and completeness of the material in this document. Hughes Network Systems, LLC., shall not be liable for errors contained herein. The information in this document is subject to change without notice. Hughes Network Systems, LLC. makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Trademarks All trademarks, marks, names, or product names referenced in this publication are the property of their respective owners, and Hughes Network Systems, LLC. neither endorses nor otherwise sponsors any such products or services referred to herein. HUGHES and Hughes Network Systems are trademarks of Hughes Network Systems, LLC. INMARSAT is a trademark of the International Mobile Satellite Organization. The Inmarsat LOGO and the trademark BGAN are trademarks of Inmarsat (IP) Company Limited. All trademarks are licensed to Inmarsat Limited. SAFETY INFORMATION For your safety and protection, read this entire user manual before you attempt to use the Broadband Global Area Network (BGAN) Land Mobile Satellite Terminal. In particular, read this safety section carefully. Keep this safety information where you can refer to it if necessary. WARNING SYMBOLS USED IN THIS MANUAL WARNING Potential radio Frequency (RF) hazard. Where you see this alert symbol and WARNING heading, strictly follow the warning instructions to avoid injury to eyes or other personal injury. WARNING Where you see this alert symbol and WARNING heading, strictly follow the warning instructions to avoid personal injury. DANGER Electric shock hazard: Where you see this alert symbol and DANGER heading, strictly follow the warning instructions to avoid electric shock injury or death. WARNINGS FOR SATELLITE TERMINAL DO NOT STAND IN FRONT OF THE ANTENNA This device emits radio frequency energy. To avoid injury, do not place head or other body parts in front of the satellite antenna when system is operational. Maintain a distance of two meters or more from the front of the Satellite Terminal antenna. PROPERLY GROUND THE EXTERNAL ANTENNA Failure to properly ground the optional external antenna may result in severe personal injury or death. Do not attempt to ground the optional external antenna unless you have the skills to do so in accordance with local electrical codes. DO NOT OPERATE DURING ELECTRICAL STORMS Operation of the Satellite Terminal during electrical storms may result in severe personal injury or death. Disconnect the Terminal from the computer and store the unit indoors if lightning is anticipated in the area of operation. Hughes 9350 BGAN Terminal User Guide i GENERAL Handle your Satellite Terminal with care. The enclosure is weather resistant per IEC 60529 IP54; however, do not submerge the unit or expose it to severe rain storms. Avoid exposing your Satellite Terminal to extreme hot or cold temperatures outside the range -25C to +60C. Avoid placing the Terminal close to cigarettes, open flames or any source of heat. Changes or modifications to the Terminal not expressly approved by Hughes Network Systems could void your authority to operate this equipment. Only use a soft damp cloth to clean the Terminal. To avoid impaired Terminal performance, please ensure the units antenna is not damaged or covered with foreign material like paint or labeling. When inserting the USIM/SIM, do not bend it or damage the contacts in any way. When connecting the interface cables, do not use excessive force. IN THE VICINITY OF BLASTING WORK AND IN EXPLOSIVE ENVIRONMENTS Never use the Satellite Terminal where blasting work is in progress. Observe all restrictions and follow any regulations or rules. Areas with a potentially explosive environment are often, but not always, clearly marked. Do not use the Terminal while at a petrol filling station. Do not use near fuel or chemicals. QUALIFIED SERVICE Do not attempt to disassemble your Satellite Terminal. The unit does not contain consumer-serviceable components. Only qualified service personnel may install or repair equipment. ACCESSORIES Use Hughes approved accessories only. Use of non-approved accessories may result in loss of performance, damage to the Satellite Terminal, fire, electric shock or injury. CONNECTING DEVICES Never connect incompatible devices to the Satellite Terminal. When connecting the Satellite Terminal to any other device, read the devices User Manual for detailed safety instructions. ii Hughes 9350 BGAN Terminal User Guide PACEMAKERS The various brands and models of cardiac pacemakers available exhibit a wide range of immunity levels to radio signals. Therefore, people who wear a cardiac pacemaker and who want to use a Satellite Terminal should seek the advice of their cardiologist. If, as a pacemaker user, you are still concerned about interaction with the Satellite Terminal, we suggest you follow these guidelines:

Maintain a distance of 30 cm between the Terminal and your pacemaker;

Maintain a distance of two meters from the front of the units antenna;

Refer to your pacemaker product literature for information on your particular device. If you have any reason to suspect that interference is taking place, turn off your Satellite Terminal immediately!

HEARING AIDS Most new models of hearing aids are immune to radio frequency interference from Satellite Terminals that are more than 2 meters away. Many types of older hearing aids may be susceptible to interference, making it very difficult to use them near a Terminal. Should interference be experienced, maintain additional separation between you and the Satellite Terminal. Hughes 9350 BGAN Terminal User Guide iii CONTENTS SAFETY INFORMATION_____________________________________________ I Warning Symbols Used in this Manual...................................................... i Warnings for Satellite Terminal................................................................... i CONTENTS ____________________________________________________ IV INTRODUCTION _________________________________________________ 1 About This Product......................................................................................1 About This User Guide ................................................................................2 Package Contents .....................................................................................3 Minimum System Requirements for Laptop/PC ....................................3 GETTING STARTED _______________________________________________ 4 Introduction to Getting Started ...............................................................4 Setting Up Your Terminal............................................................................4 USING THE HUGHES 9350_________________________________________ 5 Auto Start configuration ............................................................................5 Power Up and Connection to the Internet............................................6 Connecting the Terminal to the Computer...........................................6 Connecting by USB..............................................................................7 Connecting by Ethernet .....................................................................7 Connecting by ISDN ............................................................................7 Connecting by WLAN .........................................................................7 Coverage Map ...........................................................................................8 USING THE HUGHES UT WEB MMI __________________________________ 9 Accessing the UT Web MMI ......................................................................9 Properties Page .........................................................................................10 Setup Page ................................................................................................12 Statistics.......................................................................................................14 PDP Contexts .............................................................................................15 WLAN...........................................................................................................19 Connecting by WLAN .......................................................................19 WEP Security...............................................................................................20 ACA .............................................................................................................22 ISDN .............................................................................................................26 Antenna......................................................................................................28 TROUBLE SHOOTING ____________________________________________ 30 TECHNOLOGY OVERVIEW ________________________________________ 32 GPS ..............................................................................................................32 Obtaining a GPS Fix ...........................................................................32 iv Hughes 9350 BGAN Terminal User Guide GPS and BGAN Registration ............................................................32 ISDN .............................................................................................................33 Dialing and Numbering ....................................................................33 PDP Context...............................................................................................33 WLAN...........................................................................................................34 Performance .......................................................................................34 SSID........................................................................................................34 TECHNICAL SPECIFICATIONS ______________________________________ 35 DECLARATION OF CONFORMITY ___________________________________ 36 FCC Compliance......................................................................................36 EU WEEE (Waste Electrical and Electronic Equipment) Directives ..37 GLOSSARY ___________________________________________________ 38 Hughes 9350 BGAN Terminal User Guide v INTRODUCTION ABOUT THIS PRODUCT The Hughes Network Systems (HNS) 9350 Broadband Satellite Terminal and WLAN Access Point is your gateway to global communication. The 9350 allows you to simultaneously send and receive IP packet and circuit-switched data via Ethernet, Integrated Services Digital Network

(ISDN), and WLAN interfaces over the Inmarsat BGAN satellite network. The unit offers you the following features and benefits:

Fully autonomous tracking antenna acquires and tracks the BGAN satellite signal while on the move Easy antenna installation (magnetic mount) on vehicle roof Includes antenna control unit and all cables and power supplies for vehicular installation Up to 464 Kbps data (transmit and receive) and 256 Kbps streaming IP data rate1. However, below 45 degree look angle to the satellite the max streaming rate is 128kbps. 2 X RJ-11 ports for Voice (4Kbps) and Fax ISDN voice (3.1KHz audio) (above 15 degree look angle to the satellite) ISDN data (64Kbps) (above 15 degree look angle to the satellite) WLAN access point Multi-user capability for sharing a single unit Selectable Quality-of-Service (QoS) Full IP compatibility for Email, file transfer (FTP), browsing, VPN, etc. Cost-effective always-on access charges only for data sent and received UMTS IP-based services WLAN, FCC, CE, and GMPCS certified Subscriber Identification Module (SIM) card security The unit is easy to install and connects in minutes. It is built for use in vehicular environments. The Satellite Terminal carries a warranty for 12 months from the date of sale. Contact your Service Provider if you have questions about the warranty, or need to return the terminal for repair. In this document, the following names and abbreviations are used to identify the Satellite Terminal and your computer. Term Definition Terminal TE UT Satellite Terminal Terminal Equipment (your computer) User Terminal/satellite terminal 1

. Best efforts performance under moving conditions depending on obstruction of satellite signal. Signal outages of more than 60 seconds will cause circuit switched calls to be dropped and packet switched sessions being interrupted. May require user intervention to reactivate connections for longer outage durations. Hughes 9350 BGAN Terminal User Guide 1 ABOUT THIS USER GUIDE This user guide contains the most up-to-date information available on this product, on the date it was generated. It is focused on the specific information needed to operate the Hughes 9350 Land Mobile User Terminal. Please refer to the Hughes 9201 User Guide for general information on how to access the BGAN network and how to use the Inmarsat LaunchPad Software. 2 Hughes 9350 BGAN Terminal User Guide PACKAGE CONTENTS When you unpack the Land Mobile Terminal Kit package, you will find the following:

BGAN Land Mobile Tracking Antenna Kit Hughes 9350 Class 10 BGAN Satellite Modem Kit Your Service Provider will supply you with a Subscriber Identification Module (SIM) and its PIN, and Satellite Terminal configuration instructions you will need these to access the network. Note: The SIM card will also have four (4) MSISDN numbers associated with it for various ISDN services:

4K Voice 3.1KHz Audio/Fax 64K UDI data 56K RDI data MINIMUM SYSTEM REQUIREMENTS FOR LAPTOP/PC These are the minimum computer system requirements for successful interface with the Satellite Terminal:

CD-ROM (for installation CD) Internet Browser: Microsoft Internet Explorer version 5.5 or later; Netscape Communicator version 7.0 or later (Java must be active). PC Support for at least one of these interfaces Ethernet, ISDN or WLAN (802.11b or b/g). Intel Pentium III CPU, or equivalent. 100 MB of free hard disk space. 128 MB of RAM. Hughes 9350 BGAN Terminal User Guide 3 GETTING STARTED INTRODUCTION TO GETTING STARTED This guide is the simplest and quickest way to connect to the BGAN network. If you are a first time user, you will be guided through the procedure for powering up your terminal, obtaining a GPS fix, connecting your computer to the terminal and registering with the BGAN network. You are then ready to start using voice and broadband services. INSTALLING YOUR TERMINAL Install the Hughes 9350 terminal according to the Installation Guide P/N 1038494 supplied with the terminal. 4 Hughes 9350 BGAN Terminal User Guide USING THE HUGHES 9350 AUTO START CONFIGURATION Since the Hughes 9350 is equipped with a tracking antenna, the default configurations for the Hughes 9350 Land Mobile Terminal are as follows:

The Hughes 9350 is configured to bypass antenna pointing as default and will automatically register with the network: The terminal will automatically attempt to register with the network once the tracking antenna has acquired the satellite signal and obtained a GPS fix. The 9350 has a power button and an ignition sense line. For the unit to turn on, the on button must be pushed in and 12V or 24V applied to the ignition sense line. Hughes 9350 BGAN Terminal User Guide 5

Note These default configurations are accessible through LaunchPad or the web MMI and It is recommended to keep these settings for convenient operation of the Hughes 9350 Land Mobile Terminal. POWER UP AND CONNECTION TO THE INTERNET After power is applied, the Hughes-9350 Terminal and Hughes Tracking Antenna will begin their start-up sequence. The tracking antenna will begin its search of the BGAN satellite and the antenna motors may be heard during this time. Note that the tracking antenna must have line of sight of the BGAN satellite. Once the antenna has locked onto the BGAN satellite, it will continue to make minor adjustments to acquire optimum signal strength. The antenna may be heard twitching during this time. Eventually the antenna will sit at an optimum position while the vehicle is stationary. Once the vehicle starts moving, the Hughes Tracking Antenna will automatically track the satellite signal and keep the antenna pointed towards the satellite. During short outages (e.g. while driving under a bridge, etc.) the antenna will remain in the same position and will pick up the satellite signal immediately. For longer outages the antenna may need to repeat the search pattern to reacquire the satellite signal. Circuit switched and packet switched connections will typically recover from signal outages of less than 60 seconds. User intervention may be required to reactivate connections for outage longer than 60 seconds.

Note CONNECTING THE TERMINAL TO THE COMPUTER You can connect your computer to the 9350 terminal with one or more of the following interfaces

 USB

 RJ-11

 Ethernet

Integrated Services Digital Network (ISDN)

 WLAN There is no need to check the active interface. All interfaces can be used simultaneously to accommodate multiple users.

Note

Note During initial setup, the terminal can only be configured using either a USB or an Ethernet connection. Once the terminal has been configured, all five interfaces

(USB, RJ-11, Ethernet, WLAN and ISDN) can be used for data transfer depending on the service required. Your computer must be configured to support your chosen connection method. 6 Hughes 9350 BGAN Terminal User Guide Refer to the documentation supplied with your computer for details. CONNECTING BY USB To connect the BGAN terminal to the computer using the USB port:

1. Connect a USB cable to your computers USB port, and insert the other end of the connector into the 9350 terminals USB port. When plugging in the USB cable for the first time, you will see Windows installing a new driver for the device.

Note If you install LaunchPad, the USB driver for the terminal will also be installed. When you plug in the USB cable into your computer for the first time, your computer will detect that new USB Hardware has been connected. You should then follow the computers instruction to install the Hughes USB LAN LINK driver software (for computers using the Windows operating system, the installation is carried out using a Found New Hardware Wizard). Your computer will then use this driver to connect to the terminal. If you do not install LaunchPad, USB drivers are available from: www.inmarsat.com/support or www.bgan.hughes.com CONNECTING BY ETHERNET To connect the BGAN terminal to the computer using Ethernet:

1. Connect an Ethernet cable to your computers Ethernet port, and insert the other end of the connector into the 9350 terminals Ethernet port. CONNECTING BY ISDN 1. Connect an ISDN cable to your computers or phones ISDN port, and insert the other end of the connector into the Terminals ISDN port. CONNECTING BY WLAN If you have not previously used the terminals WLAN interface, it has to be enabled from the internal web MMI or LaunchPad with your computer connected to the terminal using either the USB or Ethernet interface. As you are configuring the WLAN, you can enable the Wireless Encryption Protocol (WEP), MAC address filtering, no broadcast SSID features for added security. Once the WLAN is turned ON and configured, any device with a WLAN interface can detect the terminals WLAN SSID, and connect to it automatically. Note: If WEP is enabled, you must provide other WLAN users with the proper WEP key in order for them to connect to the terminal. Hughes 9350 BGAN Terminal User Guide 7 COVERAGE MAP The Hughes 9350 will perform best in areas where the elevation angle is 20 degrees or higher. Lower elevation angles increase the probability of signal outages caused by trees, buildings and hilly terrain and may severely impact the usability on the move. 8 Hughes 9350 BGAN Terminal User Guide USING THE HUGHES UT WEB MMI ACCESSING THE UT WEB MMI The Hughes UT now includes its own internal Web MMI. To access the UT Web MMI, open your favorite Web Browser and type in the internal IP address of the UT e.g. http://192.168.128.100. The web MMI opens up to the Properties page as shown below:

Hughes 9350 BGAN Terminal User Guide 9 PROPERTIES PAGE The Properties page shows the current status of the UT. A description of each item on the page follows:

In the Top left-hand corner of the screen there are Satellite Signal Strength and Beam ID indications. These items are updated automatically when the status of that item changes. Network Status: This shows the current status of the network and there are two messages that appear in this field:

1. Registration Status: This field indicates whether you are Registered with the Network. Click on the Register with Network button. Note: For the 9350, bypass antenna pointing is turned on as default so it will automatically register with the Network each time. 10 Hughes 9350 BGAN Terminal User Guide 2. PS Attach Status: This field indicates whether you are PS (Packet Switch) attached with the Network. You will still need to setup a PDP context in order to send PS data. 3. CS Attached: This indicates whether you are CS (Circuit Switch) attached with the Network. Once you are CS Attached and Registered with the network, you are able to make CS calls. 4. GPS Position: This field displays the current GPS position status. If you have received a GPS fix and the Network GPS policy has been received and it allows the GPS position to be shown to the user, it will display the Latitude, Longitude, Fix Quality, and the Last time the GPS position was updated. Time displayed is GMT time. 5. Emergency Call Numbers: This field displays the Emergency call numbers that can be used with the UT. 6. Software Version: This displays the current version of software that is running on the UT. 7. Satellite Modem IMEI: This displays the IMEI number of the UT. 8. Satellite Modem IMSI: This displays the IMSI number of the USIM card in the UT. If is the IMSI is not displayed, it indicates that there is a problem reading the SIM card, e.g. because there is no SIM, it is installed incorrectly or PIN must be entered. 9. USIM PIN Status: This field indicates whether the USIM is ready or the PIN has to be entered. If the PIN needs to be entered, go to the SETUP page. 10. USIM APN Name: This displays the default APN that has been provisioned on the USIM card. Note that some USIM cards may have multiple APNs provisioned on them. 11. MS-ISDN 1 thru 4: Every USIM card has four (4) separate MS-ISDN numbers if the USIM has been provisioned for these services. MS_ISDN 1 is for 4K Speech, MS-ISDN 2 is for 3.1KHz Audio (fax, etc.), MS-ISDN 3 is for UDI data and MS-ISDN 4 is for RDI data. 12. Extract System Log: Clicking this button allows the User to automatically extract a UT system log and save the file to a location on the TE for debugging purposes. This file can be e-mailed to Hughes directly for fault analysis if the User experiences any problems. 13. Restore factory Defaults: Clicking this button will restore the UT back to factory defaults and delete any of the User parameters that have been set-up in the UT. Hughes highly recommends that the User exhaust all possible debug procedures before using this feature. Hughes 9350 BGAN Terminal User Guide 11 SETUP PAGE The Setup page allows the User to configure various parameters of the UT. A description of each item on the page follows:

1. Terminal Local IP Address: This allows the User to change the local IP address of the terminal from the default 192.168.128.100 IP address. Only the last two octets are available to change. Once the local IP address is changed on this page and applied, the IP address ranges for the DHCP server, the PDP Context page and ACA page will also be changed automatically. Note: Updates to this field will not take affect until the UT is rebooted. 2. DHCP Address Range: This allows the User to set the range of DHCP addresses that are given out by the UT to any connected TE. 3. Idle-mode DHCP Lease Time: Idle-mode DHCP Lease Time refers to the DHCP lease time when the UT is not connected to the network. This parameter allows the User to change the default time (60 seconds) that the DHCP lease to the TE is good for. This parameter was introduced because of a problem with some models of Cisco routers that will not accept a short DHCP lease time. Note: The longer the Idle-mode DHCP lease time, the 12 Hughes 9350 BGAN Terminal User Guide longer it will take the Network/UT to update the TE with the correct DNS servers for web browsing after establishing a PDP context. 4. Connected-mode DHCP Lease Time: The Connected-mode DHCP Lease Time refers to the DHCP lease time when the UT is connected to the network. Most Users will have no need to change this parameter. 5. PIN and PUK: The PIN and PUK fields indicate whether the PIN or PUK needs to be entered to unlock the terminal. When greyed out they indicate the PIN is not required or is already satisfied. 6. Bypass Antenna Pointing: This parameter allows the User to bypass antenna pointing and have the UT go straight into Registering with the Network. This is turned on as default for the 9350. 7. Auto Power On: This parameter does not apply to the 9350. 8. 24/7 PDP Keep Alive: This is setting is for keeping a PDP context alive indefinitely. Note:

This parameter should not be checked unless you have a critical need to keep the PDP context alive for critical information. This is not a good use of satellite resources. 9. Satellite Selection: This parameter is used within a satellite overlap region and allows the user to override the default satellite (selected by the 9350 based upon elevation angle/GPS location) and select a different satellite. Note: This change does not take affect until the UT is reset. When set to AUTO the UT will select the satellite based on the units GPS position. When set to a specific satellite it will attempt to use that satellite only. Be careful to select the correct satellite for your position and note the time periods when the specific satellites are valid. 10. Net mode: Most users will use NAT mode for their application. Bridge mode requires the TE to be intelligent enough to handle two IP addresses and to be able to route traffic to either address. One address is the UTs private IP address and the other is the public IP address assigned by the network when a PDP context is activated. 11. Streaming Activity Timer: This allows the user to turn On a timer for inactivity for a Streaming QoS that has been setup. The timer is in seconds and will tear down a streaming context after X seconds of inactivity. 12. Emergency Call Numbers: Allows the User to update the emergency call number that is applicable in that part of the world where the terminal is being used. 13. Apply, Cancel, and Restart Terminal buttons: These buttons are self explanatory. Hughes 9350 BGAN Terminal User Guide 13 STATISTICS This web page provides an estimate of the amount of Packet Switched data sent and received, along with time spent on a CS call. The data is broken up into two types:

Trip: The trip counter is similar to the trip counter on your vehicle. It can be zeroed out at anytime by the user and it will track the statistics until the User resets it. Lifetime: The Lifetime counter is similar to the odometer on your vehicle. It shows the statistics of the terminal since the software version that added this feature was loaded onto the UT. The User cannot reset these counters. Note: If the UT power is abruptly disconnected for some reason, the UT will not be able to save the statistics to flash and hence the statistics for the session maybe inaccurate. 14 Hughes 9350 BGAN Terminal User Guide PDP CONTEXTS The PDP Context page allows the User to setup and configure PDP contexts for any TE that is connected to the UT. To activate a PDP Context, go to the bottom of the page. You will see the CID, Local IP Address, APN, Requested QoS, Username and Password fields. 1. CID: The CID of each context is automatic by default. If for some reason the User wants to assign a particular context to a specific CID, use the drop down arrow and select the wanted CID number. Most users will not need to change this field from the automatic default setting. 2. Local IP Address: This is the local IP address of the TE that you want to setup a PDP context for. Note that the first three octets of the IP address will reflect any changes made in the setup screen to the UT local IP address. NOTE: The field will default to the IP address of your TE. You can change the IP address if you wish to configure a PDP context for another device. 3. APN name: This field is configurable, but it will always show the default APN that has been provisioned on the USIM. If you have a USIM that has been provisioned with multiple APNs, you can type in any of these secondary APN names as part of the PDP context setup. 4. Requested QoS: The drop down list shows all of the different QoS types: background, streaming 32K, streaming 64K, streaming 128K, and streaming 256K. Select the appropriate QoS required for the PDP context that you are setting up. 5. Username (UN)/Password (PW): Some Service Providers require a Username and Password to be used when setting up a PDP context. This is often required when using Static Global IP addresses assigned by the Service provider. Activating a PDP Context:

Hughes 9350 BGAN Terminal User Guide 15 To activate a PDP context, perform the following instructions:

Do not modify the CID field unless you need to setup a specific ID for one of your devices. Leaving it blank will allow the software to automatically choose the next CID that is available. Leave the IP address field unchanged unless you need to setup a connection for another TE. The APN is read from the USIM card and is usually not changed unless you have more than one APN provisioned on the USIM card. Next, select the QoS that is needed by selecting it from the drop down list. If your Service Provider requires a UN and PW, enter it in the Username and Password boxes, then click on Apply. The new connection will show up in the table above (See screen shot below for example). Background Context activated for 192.168.128.101 16 Hughes 9350 BGAN Terminal User Guide Once the context has been setup, whether it is successful or not, the context field will always be populated until you click on the Clear box. This allows you to be able to retry/reactive the existing context parameters (See CID #1 below). You can tell if a context is active by looking to see if the Global IP Address and DNS fields are populated. If they are populated, the context is active. CID #1 Inactive; CID #2 & 3 active Hughes 9350 BGAN Terminal User Guide 17 Activating Multiple PDP Contexts To activate multiple PDP contexts for additional TE devices, follow the same procedures above. Each time you activate a context for a particular local IP address, it will show up in the table as shown in the screenshot below. 18 Hughes 9350 BGAN Terminal User Guide WLAN Connecting by WLAN If you have not previously used the terminals WLAN interface, it has to be enabled from the web MMI, with your computer connected to the terminal using the Ethernet interface. Wireless LAN interface enabled/disabled: The default is disabled. Network (SSID) name: The default is BGAN but you can change it to whatever you want. Region: Select the region that best applies to your geographical location. Example: X10-FCC (1-

11) is used in the USA and channels 1-11 are authorized. Channel number: This controls the radio channel number (1-14) used by the access point. Channels 1-11 are used in the USA. Depending on the country, only certain subsets of these channels may be used (3 options: France, Spain or Rest of the World). Channel 11 is common to almost all countries, so it is used as the default. Hughes 9350 BGAN Terminal User Guide 19 WEP SECURITY WEP Protection Status: Click on On from the drop down list to enable the Wireless Encryption Protocol (WEP) for added security. When the terminals WLAN interface is enabled, the WLAN LED is either green (WEP is enabled) or red (WEP is not enabled). When the LED is red, any computer with a WLAN interface can detect the terminals WLAN SSID, and connect to it automatically. Encryption Level: 64 or 128 bit WEP encryption can be enabled. WEP Key 1: Default WEP keys are formulated using the IMEI number of the terminal. If you want to use different WEP keys, please use the following table as a reference when entering the new WEP keys:

Hexadecimal 128-bit: Requires 26 characters. Recommended Hexadecimal 64-bit: Requires 10 characters Note: If WEP is enabled, you must provide other WLAN users with the proper WEP key in order for them to connect to the terminal. Please write down the WEP key that you use because once entered, there is no way to view this key again. You will have to disable WEP, reboot the terminal and set it back up again if the WEP key is forgotten. 20 Hughes 9350 BGAN Terminal User Guide SSID Broadcast: For added security you can choose not to broadcast your SSID. MAC Filtering: For added security, click on ENABLE from the drop down list and then you can choose up to 10 selected MAC addresses that are allowed to connect to your WLAN. Note: To find out what the MAC address of a any TE is, go to a DoS prompt and type ipconfig /all. Hughes 9350 BGAN Terminal User Guide 21 ACA This web page allows you to use Automatic Context Activation (ACA) in two different ways;

using static IP addresses in the TE device you can establish an automatic PDP context with any QoS that is offered by the network (upper half of the web page)or using DHCP from the UT, you can establish an automatic background PDP context for any TE that connects to the UT (lower part of the web page). ACA settings for TEs with Static IP address:

Previously the static IP addresses used for ACA used specific blocks of IP addresses for the various QoS types. Now you can setup your own range of static IP addresses for setting up an automatic PDP context with any of the QoSs offered by the network. To turn on a particular range of addresses, select the On radio button and choose a range of addresses, low and high to use (e.g. 192.168.128.1 to 192.168.128.10). Next select the desired QoS for that range of IP addresses (32K streaming). The APN listed is the default APN read from the USIM card (bgan.inmarsat.com). If your USIM is provisioned for more than one APN, then you can type a secondary APN in this field. Next, if your Service Provider requires a UN and PW, enter it in the next two fields. If you want to setup additional ranges of addresses, please follow the same instructions as above. Note: You cannot overlap the IP address ranges. If you do, an error will pop-up telling you that you have an overlap region. Check all of the ranges for overlaps and try again. 22 Hughes 9350 BGAN Terminal User Guide When you are finished, click on Apply and you should see a message saying Operation Successful as shown below. ACA settings for TEs using DHCP assigned IP address: This option allows you to set up the UT for dynamic background ACA. This means that any device connected to the UT, will automatically receive a background PDP context. To activate this feature, select the On radio button under ACA settings for TEs using DHCP assigned IP address and click on Apply. Hughes 9350 BGAN Terminal User Guide 23 24 Hughes 9350 BGAN Terminal User Guide To see if the context has been setup properly, click on PDP Contexts page and this will show you all contexts that have been setup (active or inactive). See screen shot below. Hughes 9350 BGAN Terminal User Guide 25 ISDN You can establish ISDN data communication by connecting your ISDN equipment directly to the BGAN Terminals ISDN port with the supplied ISDN cable (which is the same as the Ethernet cable). This web page allows you to activate 40V power sourcing on the ISDN interface, and set MSN numbering options. 2. ISDN Power Sourcing: To turn on the ISDN power sourcing click on the On radio button. The ISDN device should receive 40V power immediately via the ISDN cable. This field should be on unless you never use ISDN or are using an ISDN device that has its own power source. 3. MSN Speech: By default, MSN 1 is entered into the MSN Speech number text box. To receive incoming calls, you must program the same MSN into your ISDN handset connected to the ISDN port. 4. MSN 3.1 KHz audio: By default, MSN 2 is entered into the MSN 3.1 KHz Audio number text box. To receive incoming calls, you must program the same MSN into your ISDN fax machine connected to the ISDN port. 5. MSN UDI (Unrestricted Digital Information): By default, MSN 3 is entered into the MSN UDI text box. UDI is a 64 Kbps service that is a European standard ISDN. 6. MSN RDI (Restricted Digital Information): By default, MSN 3 is entered into the MSN RDI text box. RDI is a 56 Kbps service that is normally found in the USA. 26 Hughes 9350 BGAN Terminal User Guide 7. Trigger for Mobile-Originated call type (Bearer): This box controls the mechanism used by the terminal to select the bearer type for mobile originated calls. By default, Bearer capability is set as the trigger in this text box. There is also an option under the drop down arrow to set the trigger to use the MSN rather than the bearer. Most ISDN devices correctly signal the call type (speech, 3.1KHz audio, UDI, RDI) via the bearer capability. If there is a problem, this field can be changed to use the MSN number instead. Once all changes have been made, click on Apply. Any changes to this screen require a re-

boot of the terminal to save the new configuration. Use the power button on the UT or the Restart Terminal button to gracefully power down and power back up the UT. Note: You can use different MSNs for any of the ISDN call types above, but your ISDN equipment must be programmed with the same MSN to accept incoming calls, and you must use different numbers for speech, audio and UDI/RDI calls. Hughes 9350 BGAN Terminal User Guide 27 ANTENNA This web page is only used for the 9350 tracking antenna. It allows you to monitor the status of the antenna. Note: This page does not automatically update and must be refreshed to poll for the latest status. ATB State: This field indicates the detailed state of the antenna tracking board and indicates whether the antenna is tracking or searching for the satellite Elevation: the current elevation angle of the antenna Frequency (KHz): the frequency of the global beam in kHz that the antenna is tracking Antenna Tracking: indicates (TRUE or FALSE) whether or not the antenna is currently tracking the satellite 28 Hughes 9350 BGAN Terminal User Guide Additional Information on the various antenna parameters (ATB states) are shown below:

State name INIT_ST IDLE_ST AZ_SEEK1_ST AZ_SEEK2_ST AZ_SEEK_ELEVATION_ST TR_TUNE_EL_ST TR_TUNE_PLL_ST TRACK_ST BLOCK_ST FREEZE_ST 0x0A) TEST_ST State Description Initial state Wait on a frequency from the TU Determine min/max signal levels in a full sky scan Find azimuth direction Determine min/max signal levels on a single elevation Track and tune elevation state Track and tune PLL state Track state Blocked state Antenna has stopped all motors Test state

0 1 2 3 4 5 6 7 8 9 10 The field at the bottom of the page is true/false indicating whether the antenna is tracking (i.e. in states 5, 6 or 7). The frequency is the frequency of the global beam. Possible values are the primary and secondary frequencies of the 3 satellites. Satellite ID Satellite Longitude Alternate Freq kHz Primary Freq kHz I4-F1 APAC 143.5 E I4-F2 EMEA 25.0 E I4-F3 AMER 98.0 W 1537485 1537920 1537070 1540825 1541115 1540730 Hughes 9350 BGAN Terminal User Guide 29 TROUBLE SHOOTING Problem Possible Cause Possible Solution Terminal will not turn on DC power adapter not connected properly. Check DC power adapter connection points Use LaunchPad or web MMI to enable the Auto On Mode. User disabled the Auto On Mode. Cannot insert USIM card holder into terminal USIM is not correctly seated in the card holder Ensure the USIM is pressed firmly into the card holder Card holder incorrectly oriented The BGAN LaunchPad or web MMI will not connect to the terminal No interface connection between the terminal and computer Ensure the card holder is oriented as shown in First Time Setup Ensure there is a WLAN or Ethernet connection between the terminal and computer, see User Guide Static IP address has been setup in your laptop and will not accept the terminal DHCP address. Check the IP configuration settings on your laptop The BGAN LaunchPad will not connect to the terminal over the WLAN interface WLAN WEP is enabled on terminal and the computers WLAN is not programmed with the WEP keys Disable WEP, or use the same WEP keys for both the terminal and computer. For details, review the User Guide WLAN signal is not strong enough Terminal will not accept incoming ISDN calls The MSN programmed into the ISDN device does not match the MSN programmed into the terminal Locate the terminal and computer closer together and reduce any obstructions between them. Ensure the appropriate MSN is programmed into the ISDN device, see ISDN Section of User Guide Ensure the appropriate MSN is programmed into the terminal, see ISDN Section of User Guide 30 Hughes 9350 BGAN Terminal User Guide Problem Possible Cause Possible Solution Terminal will not make outgoing ISDN calls Terminal is connected to the BGAN network, but cannot obtain the requested Quality of Service ISDN power sourcing is turned off Terminal is not Registered with the Network and still in antenna pointing mode. Bypass antenna pointing may be turned off. Enable the ISDN power sourcing from the BGAN LaunchPad or ISDN web MMI page (unless the ISDN device has a separate power source). Check Setup page in web MMI to make sure Bypass antenna pointing is turned ON. Network temporarily not available Retry again. If problem persists, contact your service provider. User tried to set up a 256 Kbps streaming connection. Terminal does not obtain a GPS fix Terminals location limits visibility of 4 or more GPS satellites. The Inmarsat Network only supports 256 Kbps streaming connections from UTs that have an elevation angle greater than or equal to 45 degrees. Move the vehicle / terminal to a location where there are few obstructions such as trees or tall buildings, so that as much as possible of the sky is visible. You hear a loud beep from the terminal when you connect an ISDN device to the ISDN port The ISDN device is trying to draw too much power from the satellite terminals ISDN interface Only connect an ISDN device that draws less than 70mA of current at 40V (equivalent power 2.8W) The device you are connecting is not an ISDN device. It might be an Ethernet device that you are accidentally connecting to the ISDN port. Make sure you connect only ISDN devices to the ISDN port None of the above solutions resolve the problem Terminal may have a hardware or software fault, and needs to be re-

booted. Remove DC power adapter. Wait 30 seconds. Reconnect the DC power adapter and turn on the terminal. Hughes 9350 BGAN Terminal User Guide 31 GPS TECHNOLOGY OVERVIEW The Global Positioning System (GPS) uses 24 orbital satellites to determine the position of the Terminal anywhere on the globe. OBTAINING A GPS FIX In normal operation, a GPS receiver, such as that built in to the Tracking Antenna, needs to be able to receive signals from at least four satellites so that it can then calculate a latitude, a longitude and an altitude this position fix is referred to as a 3-dimensional or 3-D fix. If only three GPS satellites can be seen by the GPS receiver, then the last available altitude measurement is assumed and the GPS receiver calculates a position fix based on latitude and longitude only. This simpler position fix is referred to as a 2-dimensional or 2-D fix and is quicker and easier to obtain than a 3-D fix, but may be less accurate. The GPS receiver may take between a few seconds and 20 minutes to obtain a GPS fix, depending on how frequently the GPS receiver is being used. The frequency of use determines the how quickly the GPS Terminal is able to start. Hot start if the GPS receiver is being used frequently, (that is, in the last two hours), it is regularly updated with data from the GPS satellites, and so only takes a few seconds to obtain a GPS fix after being switched on. Warm start if a GPS receiver has not been used for more than two hours, then it will take up to 45 seconds to obtain a GPS fix. Cold start if the GPS receiver has not been used for some time or is 300 km or more from where it was last used, it can take as long as 15 minutes to obtain a valid position fix. The time taken to obtain a valid GPS fix can also be affected by the visibility that the GPS receiver has of the GPS satellites. The GPS system is relatively tolerant of atmospheric conditions such as heavy cloud or rainfall. However, physical blockages, such as tall buildings or terrain can significantly degrade the ability of the GPS receiver to obtain a fix. For this reason, ensure that the GPS receiver has a clear view of as much open sky as possible. GPS AND BGAN REGISTRATION BGAN uses the accurate position and timing information obtained from GPS to help ensure efficient registration of a BGAN Terminal with the BGAN network. Following successful registration and providing the Terminal is left switched on and remains stationary, the GPS is no longer needed. Periodically, the BGAN Terminal contacts the BGAN network to inform the network that it is still switched on. In addition, the BGAN network periodically checks each Terminal for activity, and if the Terminal has not automatically contacted the BGAN network as described above, then the Terminal will be de-registered from the network. 32 Hughes 9350 BGAN Terminal User Guide ISDN The Satellite Terminal provides an ISDN (Integrated Services Digital Network) interface to connect devices for Circuit Switched voice and data services. It is a Basic Rate (also known as 2B+D) interface and uses the Euro ISDN protocol. Note that the Satellite Terminal can only provide service for one 64Kbps B-channel at a time. DIALING AND NUMBERING DIALING As the ISDN numbering system follows the same pattern as the normal telephone system, dialing is carried out in exactly the same manner as making a normal telephone call. The subscriber number is used with the same international and area codes as any other telephone network. MULTI-SUBSCRIBER NUMBERING (MSN) ISDN supports Multi-Subscriber Numbering (MSN). MSN is a facility whereby more than one telephone number can be allocated to an ISDN line. The BGAN Satellite Terminal assigns different MSNs for Voice, 3.1KHz Audio, UDI and RDI devices. Each incoming call will be directed to the appropriate MSN depending on the type of call. This allows proper routing of incoming calls to the correct ISDN device (e.g. ISDN phone, data card or Fax). PDP CONTEXT A Packet Data Protocol (PDP) Context defines connection aspects such as routing, Quality of Service (QoS), security and billing between a mobile user terminal, such as the BGAN Terminal, and a data network. PDP Contexts are essential to the General Packet Radio Service (GPRS) system, which is used by GSM and UMTS-based 3G networks worldwide for transmitting data. In order for a user to be able to transfer data across a network, a PDP Context must be activated in the Terminal and associated Core Network. The procedure for this is as follows:

8. After registration with the network, the user activates a PDP Context using an application on the computer or Terminal, and requests sufficient radio resources (that is, power and bandwidth) to support the context activation procedure. 9. Once the resources are allocated, the Terminal sends the Activate PDP Context request to the Core Network. This request includes key information about the mobile user's PDP address

(for example an IP address), PDP type (that is, static or dynamic address) the QoS requested for this context, the APN of the external network to which connectivity is requested, the user's identity (IMSI) and any necessary IP configuration parameters (for example, security settings). 10. On receiving the Activate PDP Context message, the Core Network checks the user's subscription record to establish whether the request is valid. If the request is valid, a virtual connection is established between the Terminal and the Core Network, and data transfer can then take place between the Terminal and the external data network, within the scope of the current PDP Context. The PDP Context is stored in both the Terminal and the Core Network. A single Terminal may have multiple PDP Contexts each with different QoS profiles. The primary PDP Context is a PDP Context with default QoS profile attributes and is always activated first. All other PDP Contexts with the same PDP Address are secondary PDP Contexts. Secondary PDP Contexts share the same PDP Address and connect to the same APN but may have different QoS profiles. Hughes 9350 BGAN Terminal User Guide 33 WLAN Wireless Local Area Networking (WLAN) enables two or more computers equipped with wireless adapter cards to share resources. A wireless network comprises of two or more computers each equipped with wireless adapter cards forming a network. When the computers are within range of each other each computer has access only to the resources of the other computer but not to any central server or other resource. This type of basic configuration is known as an ad hoc network. A more common and efficient use of a wireless network is one in which two or more computers equipped with wireless adapter cards are linked to a WLAN Access Point. The Access Point allows each computer to have access to shared resources, such as a broadband Internet connection, as well as to other computers on the network. Such a configuration is known as Infrastructure Mode. This is the default configuration for WLAN in the UT. PERFORMANCE The performance of a WLAN network will be influenced by several factors including the number of users on the network, the location of the antenna, the distance from the antenna and the degree of blocking from buildings and other infrastructure. Typical operating ranges are 200-300 meters outdoors and 30-60 meters indoors, the performance degrades gradually as the signal strength decreases. SSID A wireless network is identified by a Service Set Identifier or SSID. An SSID is also referred to as a Network Name because it is a name that identifies a wireless network. Wireless devices that wish to communicate with each other must be configured with the same SSID. Several Access Points can be set up using the same SSID so that users can roam from one Access Point to the other without losing network access. The SSID is broadcast so that any wireless device in range can read the SSID and ask permission to associate with it. The SSID is not intended as a security measure it is used only to identify different networks. 34 Hughes 9350 BGAN Terminal User Guide TECHNICAL SPECIFICATIONS Terminal Weight 2.4 Kg Antenna 5.5 Kg Dimensions 44mm(H) x 210mm(W) x 260mm(D) 47.7 cm x 15.3 cm Humidity 95% RH at +40C 95% RH at +40 C Temperature

-25C to +55C operating

-25 C to +55 C operating

-25C to +80C storage

-25 C to +80 C survival Water & Dust IP-54 standard IP-56 standard Wind N/A 125 mph (200 km/h) Exception for Magnetic Mount:

100 mph (160 km/h) 25 mm non-operational Turning Rate: 40/s Turning acceleration 50/s^2 Idle: 20 W Max: 100 W (when transmitting) ICE N/A Vehicle Motions N/A Power (terminal plus antenna) Hughes 9350 BGAN Terminal User Guide 35 DECLARATION OF CONFORMITY Hughes Network Systems, LLC, of 9605 Scranton Road, San Diego, CA, 92121, USA, declares under our sole responsibility that the product Hughes 9350 Satellite IP Terminal to which this declaration relates, is in conformity with the following standards and/or other normative documents:

ETSI EN 301 444 , ETSI EN 300 328, ETSI EN 301 489-1, ETSI EN 301 489-17, ETSI EN 301 489-20, EN62311, EN 60950-1. We hereby declare that all essential radio test suites have been carried out and that the above named product is in conformity to all the essential requirements of R&TTE Directive 1999/5/EC. The conformity assessment procedure referred to in Article 10 and detailed in Annex [III] or [IV] of Directive 1999/5/EC has been followed with the involvement of the following Notified Body(ies):

AmericanTCB, Inc. 6731 Whittier Avenue, Suite C110 McLean, VA 22101 Identification mark: 1588 (Notified Body number). The technical documentation relevant to the above equipment will be held at:

Hughes Network Systems, LLC, 9605 Scranton Road, San Diego, CA, 92121, USA Signed by Nigel Bartlett (Senior Technical Director, September, 2009) and Bill Lindsay (Senior Program Manager, September, 2009)

Note The Ethernet cable used with the Hughes 9350 shall not be longer than 3 meters to comply with ETSI emissions requirements. FCC COMPLIANCE This device conforms to the FCC rules. Any changes or modifications to Hughes Network Systems equipment, not expressly approved by Hughes Network Systems, could void the user's authority to operate the equipment. To comply with FCC RF exposure requirements, this device must be operated with a minimum separation distance of 20 cm or more from a person's body. Other operating configurations should be avoided. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions; (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. 36 Hughes 9350 BGAN Terminal User Guide EU WEEE (WASTE ELECTRICAL AND ELECTRONIC EQUIPMENT) DIRECTIVES The European Union (EU) directive on waste electrical and electronic equipment mandates recycling of electrical and electronic equipment throughout the EU by August 13, 2005. Unless otherwise noted, all products, assemblies, and sub-assemblies manufactured by Hughes and its sub-contractors will be compliant with this directive and any subsequent revisions or amendments. This product carries the WEEE label below to demonstrate compliance. For addition information, contact Hughes Network Systems at: www.hughes.com. Hughes 9350 BGAN Terminal User Guide 37 GLOSSARY APN: An Access Point Name (APN) provides access to an external network. By default, the SIM Card in your terminal is configured with the APN of your Service Provider. You may want to configure further APNs if you have arranged with your Service Provider to use more than one SIM Card. BGAN Satellite Terminal: Referenced throughout this document as the Satellite Terminal, The Terminal, or UT. This device implements and manages BGAN satellite communications between your computer and Service Providers network. Quality of Service: Quality of Service (QoS) assigns a level of priority to certain types of data traffic, in particular high bandwidth applications such as video and multimedia. QoS attempts to maintain a guaranteed throughput level, and minimize error rates and end to end latency, so providing a higher level of service than "best effort" protocols. DNS Server: The Domain Name System (DNS) is an Internet service that is required because the Internet does not recognize the text-based Web address or email address that you type into your Web browser or email application. All or part of a Web address or an email address is a domain name, and DNS translates this domain name into an IP address that is recognized by the Internet. A DNS Server holds a database of domain names and IP addresses, so that when you enter a Web address or email address, you are directed to the correct IP address over the Internet. Dynamic DNS Server: If you are using dynamic IP addressing, Inmarsat recommends that you use a dynamic DNS server. A dynamic DNS server updates the IP address information in the DNS database each time your IP address changes. A dynamic DNS server also enables a computer using a dynamic IP address to use network applications that normally require a static IP address, for example FTP servers. This service requires subscription with a Dynamic DNS provider. Static DNS Server: If you are using static IP addressing, Inmarsat recommends that you use a static DNS server. If you select this option, you must enter the IP address of the Primary DNS Server. This is supplied by your Internet Service Provider. Optionally, you can enter the IP address of a Secondary DNS Server, also supplied by your ISP. This is used in the event of failure of the Primary DNS Server. Error correction: Error correction ensures that very little data is lost during transfer by asking for dropped packets to be resent. However, because it holds subsequent data whilst the packet is being resent, you may notice some jitter or delay in the received data. This is normal for most data types. For real-time applications, such as Voice over IP (VoIP) or video, it is recommended that you remove error correction. Removing error correction minimizes delay and jitter.. Ethernet: Ethernet is a local area networking method used widely throughout the computer industry. It is one of the three communications interfaces supported by the Satellite Terminal. Fault Code: A number which uniquely references an error in a hardware or software system. In the Satellite Terminal, if there is a fault detected, the fault code and a description are displayed in suitable LaunchPad windows. GPS: Global Positioning System. The GPS receiver in the Satellite Terminal receives signals from the constellation of GPS satellites. It uses these signals to determine the Terminals location on earth. That location is used during registration to gain access to the BGAN system. Header Compression: A header is the component of a data packet that precedes the data that you are sending. The header contains information such as source and destination address, error checking and other administrative details. In most data types this does not noticeably 38 Hughes 9350 BGAN Terminal User Guide affect the data transmission rates. However in multimedia applications such as voice and video, the header can significantly affect performance. Inmarsat recommends that you switch on header compression for multimedia applications, such as video. IP Address: An Internet Protocol address, or IP address, is a number that uniquely identifies the computer accessible over a TCP/IP-based LAN or the Internet that is sending or receiving information. An IP address is a 32-bit numeric address written as four numbers, separated by periods and each number is between 0 and 255. For example, 207.115.79.4 is an IP address. In the BGAN system, IP addresses for the Network and the TE can be dynamic or static. Network Dynamic IP Address: A network dynamic IP address is a temporary address that is assigned by your BGAN Service Provider when you connect to the BGAN Network. If you do not need a permanent Static IP address, most Service Providers use a dynamic IP address. Some Service Providers provide a private Network IP address not routable within the Internet) and others provide a routable public IP address. Static IP Address: A static IP address is assigned by Service Providers to BGAN Users when the USIM is provisioned. This static IP address is used every time you connect to the BGAN network and is associated with a specific Username and Password. DHCP Address: Local IP address that is assigned by the UT DHCP server to the TE once connected to the UT. This is a private IP address that is not routable within the Internet. Terminal Local IP Address: IP address of the UT to access the web MMI and talk to the UT via Telnet. This address is configurable by the User. Standard Connection: A standard connection is charged by volume of data sent. The bandwidth you are allocated depends on terminal type and network availability, but is always best effort, that is, you are allocated bandwidth depending on your requirements and the requirements of other users of the BGAN network, or BGAN Terminal. This connection class is suitable for most data types, other than multimedia. Streaming: A streaming connection is charged by time. You are charged for the amount of time the connection is active. Streaming enables multimedia data, such as video, to be sent in a continuous data stream and converted into sound and pictures. The bandwidth required for a streaming connection is difficult to predict, and depends on factors such as length of connection and number of receivers. Symmetrical Rate: The rate at which streaming data is transmitted, in kilobits per second (Kbps). This rate applies to transmitted (uplink) and received (downlink) data. Desired Symmetrical Rate: From the drop-down list, choose the desired data rate for your Streaming connection. This can be 32 Kbps, 64 Kbps, 128 Kbps or 256 Kbps. This figure is guaranteed, unless the connection cannot meet this requirement because of bandwidth restrictions. In this case the rate defaults to the minimum symmetrical rate. Minimum Symmetrical Rate: From the drop-down list, choose the minimum data rate that you are prepared to accept for your Streaming connection. This can be 32 Kbps, 64 Kbps, 128 Kbps or 256 Kbps. This rate must be lower than the Desired Symmetrical Rate. If the connection cannot meet this requirement, an error message displays. TE (Terminal Equipment): Terminal equipment refers to the piece of equipment that is connected to the BGAN UT (e.g. laptop, video equipment, phone, etc.) Traffic Flow Template: A Traffic Flow Template, also called an Application Template, is a series of data filters such as QoS (Quality of Service), PDP Context and security settings, that allow the Core Network to classify packets received from an external network into the correct PDP Context. When incoming data arrives at an access point in the core network, a packet classifier will make a PDP Context selection based on the Traffic Flow Template, and map the incoming data packets into the PDP Context with the correct QoS attributes. The use of a Traffic Flow Template allows multiple PDP Contexts to be associated with the same PDP address. Hughes 9350 BGAN Terminal User Guide 39 UT (User Terminal): The User terminal is the BGAN modem device (e.g. Hughes 9201, Hughes9350, etc.). USIM Card: Your BGAN Service Provider supplies you with a Universal Mobile Telecommunications System Subscriber SIM (USIM) Card. The USIM card is similar to the SIM Card that is commonly used in a GSM phone. The card holds a microchip that stores information and encrypts voice and data transmissions, making it extremely difficult to listen in on calls. The USIM Card also stores data that identifies the caller to the BGAN Service Provider. Virtual Private Network: A Virtual Private Network (VPN) enables remote offices or users to gain secure access to their organization's network over the public telecommunications network. This provides the benefits of remote access without the expense of dedicated leased or owned lines. VPNs work by using tunneling protocols, such as L2TP, to encrypt data at the sending end, and decrypt the data at the receiving end. This "tunnel" cannot be accessed by data that is not properly encrypted. 40 Hughes 9350 BGAN Terminal User Guide