BGW320-500 XGS-PON Broadband Gateway Release 1.0 Install and Operation Guide BGW320-500 XGS-PON Broadband Gateway Release 1.0 INSTALL AND OPERATION GUIDE Revision 0.8.7 Copyright 2019 HUMAX. All rights reserved. The information and specifications include d are subject to change without notice . BGW320-500 XGS-PON Broadband Gateway Release 1.0 Install and Operation Guide HUMAX Copyrights and Trademarks 2019 HUMAX Co., Ltd. All Rights Reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from HUMAX Co., Ltd. (HUMAX). HUMAX reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of HUMAX to provide notification of such revision or change. HUMAX and the HUMAX logo are all trademarks of HUMAX Co., Ltd. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks or the names of their products. HUMAX disclaims proprietary interest in the marks and names of others. HUMAX provides this guide without warranty of any kind, implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. HUMAX may make improvements or changes in the product(s) described in this manual at any time. The capabilities, system requirements and/or compatibility with third-party products described herein are subject to change without notice. Copyright 2019 HUMAX. All rights reserved. The information and specifications include d are subject to change without notice . 2 BGW320-500 XGS-PON Broadband Gateway Release 1.0 Install and Operation Guide Table of Contents CHAPTER CONTENTS P AGE HUMAX BGW320-500 Broadband Introduction 1 . 1-1. 1-2. 1-3. 2 . 2-1. 2-2. 2-3. 2-4. 3 . 3-1. 3-2. 3-3. 3-4. 4 . 4-1. 4-2. 4-3. 4-4. 5 . 5-1. 5-2. 5-3. 5-4. About HUMAX Documentation Documents Hyperlinks Documents Organization P reliminary Safety Instructions Power Supply Installation Telecommunication Installation Optic Module Installation Product Ventilation Hardware Gateway Installation Connecting the Power Adapter Connecting Computers to the BGW320-500 BroadbandGateway 3-2-1. 3-2-2. Connecting Devices Using Wired Ethernet Connecting Devices Using Wi-Fi Connecting the BGW320-500 Broadband Gateway to the Internet Connecting Telephone for VoIP Service Basic Trouble Shooting Status Indicator Lights Problem Isolation Rear Panel Connectors Factory Reset Switch Technical Specification and Safety Information Dimensions and Interfaces Power Supply Environment Agency Approvals North America 5-4-1. 5-5. Caring for the Environment by Recycling 1 0, 11 15, 16 18,19,20 5 5 5 6 7 7 8 8 9 12 12 12 13 14 1 7 21 22 23 2 4 24 25 25 25 25 25 Copyright 2019 HUMAX. All rights reserved. The information and specifications include d are subject to change without notice . 3 BGW320-500 XGS-PON Broadband Gateway Release 1.0 Install and Operation Guide 6 . 6-1. 6-2. 6-3. 6-4. 6-5. 6-6. 6-7. 6-8. 6-9. Important Safety Instructions WARNINGS Product Ventilation Telecommunication Installation Cautions Optic Module Installation Cautions Electrical Safety Advisory Declaration of Conformance IEC Symbol Descriptions FCC Compliance Statement FCC Caution 6-10. Radiation Exposure Statement 7 . HUMAX Contacts 2 6 26 26 26 27 27 27 28 28 28 28 2 9 Copyright 2019 HUMAX. All rights reserved. The information and specifications include d are subject to change without notice . 4 BGW320-500 XGS-PON Broadband Gateway Release 1.0 Install and Operation Guide CHAPTER 1 1. HUMAX BGW320-500 XGS-PON Broadband Gateway Introduction The BGW320-500 XGS-PON Broadband Gateway hardware platform can host different software. The Advanced Residential Gateway supports VoIP, IPv6, video delivery, security firewall, and extensive remote management features. The BGW320-500 Broadband Gateway delivers robust video, primary line telephony, and high-speed data over broadband networks via high-speed Internet connectivity. The four Gigabit Ethernet ports can be separated into different services allowing the configuration of dedicated ports for data. It is designed for advanced XGS-PON network service deployments and supports Quality of Service (QoS) enabled features including:
Simultaneous use of phone, video, and high-speed data over any one of the available WAN interfaces IPTV video Concurrent Wi-Fi support for 4x4 802.11ax on 2.4GHz, and 4x4 802.11ax on 5GHz both High and Low band. Primary line VoIP telephone service 1-1. About HUMAX Documentation This guide presents basic operational concepts, and provides step-by-step instructions for the hardware installation and basic troubleshooting of the HUMAX BGW320-500 XGS-PON Broadband Gateway. Note: For the purposes of this manual the HUMAX BGW320-500 XGS-PON Broadband Gateway may also be referred to simply as the gateway. 1-2 Documentation Hyperlinks The hyperlink resides in the page number that follows the title. For example, to access Hardware Gateway Installation in the hyperlink below, hover the mouse over the page number in parenthesis until the finger pointer appears, and then click. Hardware Gateway Installation (page 10) Copyright 2019 HUMAX. All rights reserved. The information and specifications include d are subject to change without notice . 5 BGW320-500 XGS-PON Broadband Gateway Release 1.0 Install and Operation Guide 1-3 Document Organization This hardware install and operation guide consists of six product information chapters presented as follows:
HUMAX BGW320-500 XGS-PON Broadband Gateway Introduction (page 5) Describes the HUMAX document suite, purpose, and structure of this guide. Preliminary Safety Instructions (page 7) Provides power supply, telecommunication, and ventilation safety instructions. Hardware Gateway Installation (page 10) Provides the rear panel illustration, a cabling overview, and procedures to perform BGW320-500 XGS-PON Broadband Gateway connections for the power adapter, Optic Module, wired Ethernet, wireless devices, Internet, and VoIP telephones. Basic Troubleshooting (page 17) Provides simple suggestions for troubleshooting problems with Technical Specifications (page 23) Presents system and device specifications and important the initial configuration of the gateway. compliance and safety statements. Important Safety Instructions (page 25) Provides product, telecommunication, and electrical cautionary information, as well as conformance, radiation, and gateway disposable information. Copyright 2019 HUMAX. All rights reserved. The information and specifications include d are subject to change without notice . 6 BGW320-500 XGS-PON Broadband Gateway Release 1.0 Install and Operation Guide CHAPTER 2 2. Preliminary Safety Instructions Warning: Do not use before reading these instructions. Do not connect the Ethernet ports to a carrier or carriage service providers telecommunications network or facility unless:
You have the written consent of the network or facility manager, or The connection is in accordance with a connection permit or connection rules. Connection of the Ethernet ports may cause a hazard or damage to the telecommunication network or facility, or persons, with consequential liability for substantial compensation. 2-1. Power Supply Installation Connect the power supply cord to the power jack on the BGW320-500 XGS-PON Broadband Gateway. Plug the power supply into an appropriate electrical outlet. Warning: The power supply must be connected to a mains outlet with a protective earth connection. Do not defeat the protective earth connection. Warning: Use only the power supply and cord that came with the BGW320-500 XGS-PON Broadband Gateway. Failure to use the authorized power supply and cord may cause electric shock, fire, bodily injury, and/or property damage. If the power supply or cord becomes damaged or needs to be replaced, to obtain an authorized replacement please contact AT&T customer service by phone
(1.800.288.2020) or via website (www.att.com/support). Caution: Depending on the power supply provided with the product, either the direct plug-in power supply blades, power supply cord plug or the appliance coupler serves as the mains power disconnect. It is important that the direct plug-in power supply, socket-outlet or appliance coupler be located so it is readily accessible. Copyright 2019 HUMAX. All rights reserved. The information and specifications include d are subject to change without notice . 7 BGW320-500 XGS-PON Broadband Gateway Release 1.0 Install and Operation Guide 2-2. Telecommunication Installation When using telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury, including the following:
This device is intended for indoor use only. Warning: Do not install this gateway outdoors. Do not use this product near water, for example, near a bathtub, washbowl, and kitchen sink or laundry tub, in a wet basement or near a swimming pool. Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electrical shock from lightning. Do not use the telephone to report a gas leak in the vicinity of the leak. Caution: The external phone should be UL listed, and the connections should be made in accordance with Article 800 of the National Electric Code (NEC). Caution: To reduce the risk of fire, use only No. 26 AWG or larger telecommunication line cord. 2-3. Optic Module Installation When using SFP/SFP+ optic module, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury, including the following:
It is strongly recommended that you do not install or remove the SFP module with fiber-optic cables attached to it because of the potential of damaging the cable, the cable connector, or the optical interfaces in the SFP/SFP+ optic module. Disconnect all cables before removing or installing an SFP/SFP+ optic module. Warning: Removing and inserting an SFP module can shorten its useful life, so you should not remove and insert SFP modules any more often than is absolutely necessary. Caution: To reduce the risk of fire, use only provided SFP/SFP+ optic module. Copyright 2019 HUMAX. All rights reserved. The information and specifications include d are subject to change without notice . 8 BGW320-500 XGS-PON Broadband Gateway Release 1.0 Install and Operation Guide 2-4. Product Ventilation The BGW320-500 XGS-PON Broadband Gateway is intended for use in a consumer's home. Position the device in an upright vertical position located where ambient temperatures remain within a range of 32- 107F (0- 41.7C). The BGW320-500 XGS-PON Broadband Gateway should not be used in locations exposed to outside heat radiation or where it is subject to trapping of its own heat. The product should have at least two inches of clearance on all sides except the bottom when properly installed and should not be placed inside tightly enclosed spaces unless proper ventilation is provided. WARNING : RISK OF OVERHEATING IF NOT PROPERLY VENTILATED Do not place any heat sources directly above the top cover or below the bottom cover. Only Place the product on the flat surface, such as a desk or shelf. SAVE THESE INSTRUCTIONS Copyright 2019 HUMAX. All rights reserved. The information and specifications include d are subject to change without notice . 9 BGW320-500 XGS-PON Broadband Gateway Release 1.0 Install and Operation Guide CHAPTER 3 3. Hardware Gateway Installation A BGW320-500 XGS-PON Broadband Gateway cabling overview, as well as rear panel illustration, is provided below. Also provided are procedures to perform BGW320-500 XGS-PON Broadband Gateway connections for the power adapter, optic module, wired Ethernet, wireless devices, Internet, and analog telephone. The following diagram illustrates BGW320-500 XGS-PON Broadband Gateway connections to the Internet using DSL Broadband. Phone and power adapter connections are also illustrated. BGW320-500 XGS-PON Broadband Gateway Cabling Overview Wi-Fi Phone Cable 1Gbps Wired Connection Phone Cable Connection Voice Splitter Phone Cable Connection 5Gbps Wired Connection Ethernet Cable Optic Module Fiber Cable W a rning: Use only the optic module that came with this device. Failure to use the authorized optic module may cause disconnection of network. Power Outlet Power Adapter W a rning: Use only the power supply and cord that came with this device. Failure to use the authorized power supply and cord may cause electric shock, fire, bodily injury, and/or property damage. Alternatively, you can connect the BGW320-500 XGS-PON Broadband Gateway to the Internet using the WAN Ethernet port labeled ONT. See Connecting the BGW320-500 XGS-PON Broadband Gateway to the Internet (page 14) for the detailed procedures regarding this setup. Copyright 2019 HUMAX. All rights reserved. The information and specifications include d are subject to change without notice . Fiber Outlet 10 BGW320-500 XGS-PON Broadband Gateway Rear Panel BGW320-500 XGS-PON Broadband Gateway Release 1.0 Install and Operation Guide 1 2 4 5 7 3 6 8 Number Port Description ONT Port The Optical Network Terminal fiber optic connector. 1 2 3 4 5 6 7 8 Provide connection for up to three(3) 1Gbps Ethernet devices, such as PCs and other devices. 5Gbps Ethernet port for PCs and Other devices. Reset Button Used to reboot the gateway (if held for less than 10 seconds) or perform a factory default restore (if held for longer than 10 seconds). Phone Lines
#1 and #2 Provides connection for analog phone. A voice line splitter is required when connecting two phones. Ethernet
#1, #2, #3 Ethernet
#4 USB
#1 Universal Serial Bus connections 2.0 for USB devices. Power Port Used to power the gateway on/off. SFP/SFP+ Cage Provide connection for Optic module insert and remove. Copyright 2019 HUMAX. All rights reserved. The information and specifications include d are subject to change without notice . 11 BGW320-500 XGS-PON Broadband Gateway Release 1.0 Install and Operation Guide 3-1. Connecting the Power Adapter The power adapter supplies power to the BGW320-500 XGS-PON Broadband Gateway. 1. Connect the appropriate end of the power adapter cable to the BGW320-500 XGS-PON Broadband Gateway rear panel POWER port. 2. Connect the power plug end to the electrical outlet. After the BGW320-500 XGS-PON Broadband Gateway is powered on, the power light blinks white. For all power light indications, see Status Indicator Lights (page 18, 19, 20) under Basic Troubleshooting. Warning: Use only the power supply and cord that came with the BGW320-500 XGS-PON Broadband Gateway. Failure to use the authorized power supply and cord may cause electric shock, fire, bodily injury, and/or property damage. If the power supply or cord becomes damaged or needs to be replaced, to obtain an authorized replacement please contact AT&T customer service by phone
(1.800.288.2020) or via website (www.att.com/support). 3-2. Connecting Computers to the BGW320-500 XGS-PON Broadband Gateway The first computer you connect can be used to configure the BGW320-500 XGS-PON Broadband Gateway settings. You can connect more computers and other devices to the BGW320-500 XGS-PON Broadband Gateway using wireless or wired Ethernet. 3-2-1. Connecting Devices Using Wired Ethernet The BGW320-500 XGS-PON Broadband Gateway has four wired Ethernet ports (three 1Gbps Ethernet ports and one 5Gbps Ethernet port) that can be used to connect computers or other devices. As shown in the illustration below, to connect a computer to the BGW320-500 XGS-PON Broadband 1. Connect one end of the Ethernet cable to one of the Ethernet ports on the BGW320-500 XGS-
Gateway:
PON Broadband Gateway. 2. Connect the other end of the cable to the Ethernet port on the computer. Note: To use 5Gbps Ethernet port, recommended to connect with CAT-7 Ethernet cable. Copyright 2019 HUMAX. All rights reserved. The information and specifications include d are subject to change without notice . 12 BGW320-500 XGS-PON Broadband Gateway Release 1.0 Install and Operation Guide Connecting a Computer to a Ethernet Port of the BGW320-500 XGS-PON Broadband Gateway 1 G bps Ethernet Cable (Cat-5e) Connection. 5 G bps Ethernet Cable (Cat-7) Connection. After the gateway recognizes the computer, the Ethernet LED or 5G Ethernet LED turns steady green when the computer starts transferring data with the gateway. See Status Indicator Lights (page 18) under Basic Troubleshooting for all Ethernet light indications. 3-2-2. Connecting Devices Using Wi-Fi The BGW320-500 XGS-PON Broadband Gateway has an integrated Wi-Fi access point to which users can use to connect Wi-Fi devices. By default, the BGW320-500 XGS-PON Broadband Gateway is configured with a Wi-Fi network name (SSID) and is WPA-PSK/WPA2-PSK security enabled. To connect a Wi-Fi device:
On the Wi-Fi device, view the available Wi-Fi networks. The specifics of how you do this depend on the device to which you are connecting. The default Wi-Fi network name (SSID) and the Wi-Fi password (e.g., encryption key) are printed on both Removable label and Back Panel label of the BGW320-500 XGS-PON Broadband Gateway. Select the appropriate Wi-Fi network name and connect. NOTE : Download Smart Home Manager App. by scanning QR code in Removable Label. N OTE : Scan the QR code in back panel label after download Smart Home Manager App. BGW320-500 Removable Label BGW320-500 Back Panel Label At the prompt, enter the Wi-Fi password. To simplify Wi-Fi device connection to the BGW320-500 XGS-PON Broadband Gateway:
You can configure Wi-Fi Protected Setup (WPS) to the network using the PUSH method. Copyright 2019 HUMAX. All rights reserved. The information and specifications include d are subject to change without notice . 13 BGW320-500 XGS-PON Broadband Gateway Release 1.0 Install and Operation Guide The PUSH method establishes Wi-Fi connectivity if you push the WPS button on the front panel of the BGW320-500 XGS-PON Broadband Gateway and on the Wi-Fi device. Upon WPS button push, the WPS button light green slow flash and turn to steady green once WPS is completed successfully. See Status Indicator Lights (page 18,19,20) under Basic Troubleshooting for all WPS indications. 3-3. Connecting the BGW320-500 XGS-PON Broadband Gateway to the Internet Note: The appropriate port to connect to the Internet is based on the service configuration from AT&T. Do not change the port used unless instructed to do so. Optic Module Fiber Cable Fiber Outlet Warning: DO NOT REMOVE THE OPTIC MODULE AFTER INITIAL INSTALLATION WITHOUT ANY INSTRUCTION FROM AT&T. Only one of these wiring arrangements can be used at the same time and attempting to use both may interfere with your service. The optic module port which completed for installation can be used to connect the BGW320-500 XGS-PON Broadband Gateway to the Internet:
1. Connect one end of the fiber cable to the optic module port on the BGW320-500 XGS-PON Broadband Gateway. 2. Connect the other end of the fiber cable to the wall outlet. After the BGW320-500 XGS-PON Broadband Gateway recognizes the connection, the service LED will light steady white. See Status Indicator Lights (page 18, 19, 20) under Basic Troubleshooting for all Broadband light indications. Copyright 2019 HUMAX. All rights reserved. The information and specifications include d are subject to change without notice . 14 BGW320-500 XGS-PON Broadband Gateway Release 1.0 Install and Operation Guide 1 G bps UTP Cable(WAN Cable/Ethernet Cable) ON T MODEM OR U T P Outlet Alternatively, you can connect the BGW320-500 XGS-PON Broadband Gateway to the Internet using 1. Connect one end of an Ethernet cable to the WAN Ethernet port on the BGW320-500 XGS-PON the WAN Ethernet port (labeled ONT):
Broadband Gateway. 2. Connect the other end of the cable to the operator provided WAN Ethernet jack or ONT. 3. After the BGW320-500 XGS-PON Broadband Gateway recognizes the connection, the WAN Port LED will flash steady green and service LED will lights steady white. See Status Indicator Lights
(page 18, 19, 20) under Basic Troubleshooting for all Broadband light indications. 3-4. Connecting Telephone for VoIP Service The BGW320-500 XGS-PON Broadband Gateway includes one RJ-14 port (labeled Phone) with the capacity to support one phone lines using a splitter or multi-jack adapter. Note: The BGW320-500 XGS-PON Broadband Gateway supports two VoIP lines over one RJ14 (FXS) VoIP port. To connect two phone lines, an inner and outer pair splitter adapter must be attached to the RJ14 (FXS) VoIP port to terminate both lines. Warning: Do not connect the VoIP lines to your current home telephone wiring, especially if your home has an alarm system. Ensure that you are subscribed to VoIP service for this interface to be used. As shown in the figures below, to connect phones directly to your gateway:
1. Connect one end of the phone cable to the gray Phone Lines connector on the BGW320-500 XGS-PON Broadband Gateway. 2. To connect to the telephone(s), do one of the following:
For one phone, connect the phone cable directly to the telephone. For two phones, connect the phone cable to a splitter and then to the phones. Copyright 2019 HUMAX. All rights reserved. The information and specifications include d are subject to change without notice . 15 BGW320-500 XGS-PON Broadband Gateway Release 1.0 Install and Operation Guide
< F or one phone connection >
Phone Cable Connection Phone Cable Connection
< For two phones connection >
Phone Cable Connection Phone Cable Connection Voice Splitter Phone Cable Connection Note: To prevent interference with cordless phones, ensure that the BGW320-500 XGS-PON Broadband Gateway is at least 5 feet (1.5 m) from any cordless phone base station. After the gateway recognizes the phones, the service LED lights steady white when the associated phone is in use. See Status Indicator Lights (page 18, 19, 20) under Basic Troubleshooting for all Phone light indications. Copyright 2019 HUMAX. All rights reserved. The information and specifications include d are subject to change without notice . 16 BGW320-500 XGS-PON Broadband Gateway Release 1.0 Install and Operation Guide CHAPTER 4 4. Basic Trouble Shooting This chapter provides simple troubleshooting suggestions for issues with the initial configuration of the BGW320-500 XGS-PON Broadband Gateway. The following topics are covered:
Status Indicator Lights (page 18, 19, 20) Rear Panel Connectors (page 21) Factory Reset Switch (page 22) Before troubleshooting:
Read this guide, including Hardware Gateway Installation (page 10, 11) and all of the subtopics. Set the TCP/IP controls on the PC to obtain an IP address automatically. 4-1. Status Indicator Lights Check the status indicator lights (LEDs) to begin troubleshooting. Use the front and rear view graphics that follow, as well as the LED Activity descriptions table to interpret the LED indicators. BGW320-500 XGS-PON Broadband Gateway Status Indicator Lights WAN Port LED Ethernet Port LED 5Gbps Ethernet Port LED Service LED WPS LED Power Jack LED Fr ont View R ear View Copyright 2019 HUMAX. All rights reserved. The information and specifications include d are subject to change without notice . 17 Conditions for LED Be havior S e rvice LED W PS LED Power Ja ck LED E thernet &
O NT LED Notes & Light mean Not Powered O f f O ff O ff O ff Check that the power cable is properly connected to BGW320-500 XGS-PON Broadband Gateway and a working power outlet. BGW320-500 XGS-PON Broadband Gateway Release 1.0 Install and Operation Guide O f f O ff O ff S olid Gre en Now power supply LED stays illuminated as long as it receives correct DC power Voltage level regardless of product board. If the BGW320-500 XGS-PON Broadband Gateway boots and then detects a failure. PSU is OK, but RG needs to be replaced. Initial Power-Up W hite/Slow F lash O ff S olid Gre en O ff Lasts ~1 seconds before POST process begins. Unit is powering up. De ad board
(including boot code is corrupted or memory subsystem is bad where code could not run) De vice is not bootable
(Power On Self Test(POST) failure) S olid Red S olid Red O ff S olid Gre en S olid Gre en During POST process O ff O ff S olid O ra nge If POST process W hite/Slow s ucceeds F lash Current Setting S olid Gre en Broa dband physical de tection and signal s ync begins W hite/Slow F lash Current Setting S olid Gre en A w aiting ONT SN Gre en/Fast F lash Current Setting S olid Gre en 802.1X / IP address Re d/Fast f a ilures F lash Current Setting S olid Gre en Broa dband physical de tection and signal s ync fails Re d/Slow F lash Current Setting S olid Gre en S o lid Green if connected device Broadband Sync and ne twork access S olid White s ucceeds Current Setting S olid Gre en S o lid Green if connected device Copyright 2019 HUMAX. All rights reserved. The information and specifications include d are subject to change without notice . S o lid Green if connected device S o lid Green if connected device S o lid Green if connected device S o lid Green if connected device S o lid Green if connected device BGW320-500 XGS PON Broadband Gateway can fail in the following scenarios :
DDR read/write failure Flash read/write failure System Power Good failure BGW320-500 XGS-PON Broadband Gateway has a hardware issue, if rebooting doesnt fix it. It needs replacement. Lasts only 4-5 seconds. It is recommended not to provide any broadband indication during POST process due to there is no broadband operation yet. Please wait during this time. Turns flashing white and then Broadband connection process begins. It might take several minutes depending on the configuration. SFP module detected and starts communicating with OLT. User of technician needs to communication virtual ONT SN to a back end system in order to proceed further. Includes 802.1x authentication and DHCP IP address assignment failures. A network service issue requiring AT&T intervention. This may be an intermittent issue, please see if there is a service outage in your area through Smart Home Manager or myAT&T on a cellular device. Appears when broadband connection is lost or fails. Make sure the provided Network cable is connected securely to BGW320-500 XGS-PON Broadband or SFP port. (See back panel) Check the other end of the Network cable is connected securely to Fiber Box.
(ONT port) Make sure your Fiber box PON light is GREEN Check Gateway is powered on and cables are secure. Reboot the gateway using the RED rest button on the back panel. Appears when BGW320-500 XGS-PON Broadband Success of obtain the IP Appears when system comes up fully and voice service status determined. 18 A ttempting upper la yer network a ccess W hite/Fast F lash Current Setting S olid Gre en Attempting IEEE 802.1X authentication or attempting to obtain initial DHCP information. Please wait during this time. BGW320-500 XGS-PON Broadband Gateway Release 1.0 Install and Operation Guide Conditions for LED Be havior S e rvice LED W PS LED Power Ja ck LED E thernet &
O NT LED Notes & Light mean De vice is ove rheated S olid Red O ff S olid Gre en S o lid Green if connected device Device is over heated. Unit is in a location that is causing it to overheat. It needs to be on a flat surface in which there is sufficient space around, under and above the unit for air to cool the unit. Phone registration F a ilure Y e llow/
F a st Flash Current S e tting S olid Gre en VoIP lines are not able to register. One of VoIP lines is having a problem. Phone Registration S ucceeds S olid White Current S e tting S olid Gre en At least one VoIP line has been configured and all configured VoIP lines are registered with a SIP proxy server. V oIP Available No Ca lls in Progress S olid White Current S e tting S olid Gre en U-verse RG's. No phone off-hook or ringing. Behavior to be consistent with current Phone Off-Hook or S olid White Ready for any Phone Off-Hook or Ringing. Current S e tting S olid Gre en V oIP Available Ringing S oftware Image Upg rade and Downgrade in progress During WPS attempt for user managed
( e .g. data) SSIDs S e ssion overlap de tected during W PS attempt F a ilure detected during or by end of W PS attempt O ra nge/
S low Flash Current S e tting S olid Gre en Flashes orange for 3-4 seconds during the programming of image to the flash. The LED pattern for downgrade is the same as upgrade. Current S e tting Current S e tting Gre en/
S low F lash RE D/
F a st F lash Current S e tting S olid RED S olid Gre en S olid Gre en S olid Gre en When WPS Button pushed. 2 minutes of Green Flash. The WPS button has been pressed on the RG and is awaiting the user to walk over to the device to be connected and take action on that device (e.g., press its WPS button). Session overlap detected during WPS attempt. The device has detected multiple devices attempting to connect. Must wait 2 minutes before trying to connect again. There was an error in attempting to connect devices using WPS.
(WPS disabled for all associated radios or SSIDs, all associated radios are disabled, protocol prematurely aborted, failure to find any partner after attempt period) 5 minutes for Solid Green. S uccess following W PS attempt Current S e tting S olid Gre en S olid Gre en connected WPS completed successfully. 5 minutes for Solid Green. S o lid Green if connected device S o lid Green if connected device S o lid Green if connected device S o lid Green if connected device S o lid Green if connected device S o lid Green if connected device S o lid Green if connected device S o lid Green if connected device S o lid Green if device Copyright 2019 HUMAX. All rights reserved. The information and specifications include d are subject to change without notice . 19 BGW320-500 XGS-PON Broadband Gateway Release 1.0 Install and Operation Guide Conditions for LED Be havior S e rvice LED W PS LED Power Ja ck LED E thernet &
O NT LED Notes & Light mean Re s et Button First La st known Pre ssed s e tting La st know n s e tting S olid Gre en S o lid Green if connected device Maximum delay allowed (up to 1s) before indicators start flashing during which the Service LED would be displaying its prior color/state. Re s et Button held for less than 5s -
S tandard reset Re d/
F a st Flash S olid Gre en S o lid Green if connected device Indicators flash for minimum of additional 5s from the time the button is released. Service LED wont move to solid white and other LEDs wont be off. Ethernet LED: No change on button press event. Solid-Green for Ethernet connected ports for 5 seconds after release event. Re s et Button held for 5s 10s Re d/
S tandard reset while F a st Flash S olid Gre en S o lid Green if connected device Indicators flash red until the button is held. Ethernet LED: No change on button press event. Solid-Green for Ethernet connected ports for 5 seconds after release event. Re d/
F a st F lash Re d/
F a st F lash he ld Re s et Button held for 5s 10s S tandard reset after re lease Re s et Button held Re s et Button held for 10s - 15s -
F a ctory reset - After re lease, next 5 s e conds Re s et Button held for longer than 15s -
Factory reset - While He ld Re s et Button held for longer than 20s -
Factory reset - While He ld S olid White O ff S olid Gre en S o lid Green if connected device for 10s - 15s -
W hite/
Factory reset - While F a st Flash He ld Gre en/
F a st F lash S olid Gre en S o lid Green if connected device Service LED would be solid white and other LEDs off for minimum of 5s after the button is released. Ethernet LED: No change on button press event. Solid-Green for Ethernet connected ports for 5 seconds after release event. Indicators flash red for first 10 and, flash as shown here for the next 5s. Ethernet LED: No change on button press event. Solid-Green for Ethernet connected ports for 5 seconds after release event Indicators flash red for first 10 s and, flash as shown here for the next 5s. Flashes for additional X seconds after 15 seconds. Service LED wont move to solid white and other LEDs wont be off. Ethernet LED: No change on button press event. Solid-Green for Ethernet connected ports for 5 seconds after release event. Indicators flash red for first 10 s. For the next 5s, Service LED flashes white and WPS LED flashes green. Service LED turns to solid white and other LEDs turned off after 15s. Ethernet LED: No change on button press event. Solid-Green for Ethernet connected ports for 5 seconds after release event. Indicators flash red for first 10 s. For the next 5s, Service LED flashes white and WPS LED flashes green. Ethernet LED: No change on button press event. Solid-Green for Ethernet connected ports for 5 seconds after release event. W hite/
F a st Flash Gre en/
F a st F lash S olid Gre en S o lid Green if connected device Whereas X = 15 - time of button release S olid White O ff S olid Gre en S o lid Green if connected device S olid White O ff Service LED turns to solid white and other LEDs turned off after 15s. S olid Gre en S olid Green if connected device Copyright 2019 HUMAX. All rights reserved. The information and specifications include d are subject to change without notice . 20 BGW320-500 XGS-PON Broadband Gateway Release 1.0 Install and Operation Guide 4-2. Problem Isolation If a status indicator light does not look correct, look for these possible problems:
LE D Not Lit :
Pos sible Problems Che ck the rear panel Power Jack LED, which is to the left of the connector for the cord from the power adapter. If the rear panel Power Jack LED is on, contact AT&T by phone (1.800.288.2020) or via website
(www.att.com/support). If the rear panel Power LED is off:
Make sure the power adapter is plugged into the gateway properly. For location, see Rear Panel S e rvice LED (Front Panel) does not lights after connecting the Power Supply Unit. Connectors (page 21). Try a known good wall outlet. If a power strip is used, make sure it is switched on. S e rvice LED (Front Panel) does not lights after installation of SFP module and connected with Fiber Cable. Make sure that SFP optic module installed properly. Make sure that you are using the correct Fiber cable. Make sure the Fiber cable is plugged into the correct wall jack. Make sure the Fiber cable is plugged into the optic module port on the BGW320-500 XGS-PON broadband gateway. Make sure the Fiber line has been activated by AT&T. Make sure that you are using the yellow Ethernet cable. Make sure the Ethernet cable is securely plugged into the Ethernet jack on the PC. Make sure the Ethernet cable is securely plugged into the Ethernet port on the BGW320-500 XGS-PON broadband Ethe rnet Ports (Back Panel) gateway. does not lights after connecting with the Ethernet cables Make sure you have Ethernet drivers installed on the PC. Make sure the PCs TCP/IP properties for the Ethernet network control panel are set to obtain an IP address via DHCP. Make sure the PC has obtained an address in the 192.168.1.x range. (You may have changed the subnet addressing.) Make sure the PC is configured to access the Internet over a LAN. Disable any installed network devices (Ethernet, HomePNA, Wi-Fi) that are not being used to connect to the BGW320-
500 XGS-PON broadband gateway. Copyright 2019 HUMAX. All rights reserved. The information and specifications include d are subject to change without notice . 21 BGW320-500 XGS-PON Broadband Gateway Release 1.0 Install and Operation Guide 4-3. Rear Panel Connectors Connectors on the rear panel are depicted below. BGW320-500 XGS-PON Broadband Gateway Rear Panel ONT Port 1Gbps Ethernet Port s ( #2 ~ #4) 5Gbps Ethernet Port (#1) USB 2.0 Port SFP/SFP+ Cage for Optic Module Reset Button Phone Line Power Jack Note: The BGW320-500 XGS-PON Broadband Gateway supports two voice lines over one RJ14 (FXS) analog port. To connect two phone lines, an inner and outer pair splitter adapter must be attached to the RJ14 (FXS) analog port to terminate both lines. Note: The BGW320-500 XGS-PON Broadband Gateway supports one SFP/SFP+
Cage. To install Optic Module into SFP/SFP+ Cage, follow the guidance from AT&T. Warning: DO NOT REMOVE THE OPTIC MODULE AFTER INITIAL INSTALLATION WITHOUT ANY INSTRUCTION FROM AT&T. Copyright 2019 HUMAX. All rights reserved. The information and specifications include d are subject to change without notice . 22 BGW320-500 XGS-PON Broadband Gateway Release 1.0 Install and Operation Guide 4-4. Factory Reset Switch The Reset switch will result in a reboot of the BGW320-500 XGS-PON Broadband Gateway. Depending on the software loaded on the BGW320-500 XGS-PON Broadband Gateway, holding it for an elongated duration of time may reset the device to factory defaults. Referring to the diagram below, find the round Reset switch opening. BGW320-500 XGS-PON Broadband Gateway Rear Panel Reset Button Press the reset button to initiate the following:
Press the reset button for less than 10 seconds to standard reboot the BGW320-500 XGS-PON Broadband Gateway, the Service LED on the front panel will respond immediately and lights red flash within 10 second of the reset button being pressed. The service LED will lights fast flash red during the button is still being pressed and turns steady white once the reset button released within 10 seconds. If the reset button is held for more than 10 seconds, it will start to factory reset. Press the reset button and hold for longer than 10 seconds, to reset the device to the factory default shipped settings. If the button is held for ten seconds, the service LED will start to blink white flash and WPS LED will start to blink green flash. If the reset button is held more than 15 seconds, service LED will turn on steady white and WPS LED will be turned off, and start to factory reset. Warning: Resetting the BGW320-500 XGS-PON Broadband Gateway to factory defaults will require all configured settings to be reconfigured. Copyright 2019 HUMAX. All rights reserved. The information and specifications include d are subject to change without notice . 23 BGW320-500 XGS-PON Broadband Gateway Release 1.0 Install and Operation Guide CHAPTER 5 5. Technical Specifications and Safety Information 5-1. Dimensions and Interfaces Dimensions and Interfaces Dimensions : 200mm[L]X 100mm[W] X 188mm[H] Without foot / 191mm[H]
Dimensions/Weight/
With Foot P lacement Weight : 1.688kg Placement : Vertical placement only on a flat surface, such as desk or shelf Communications interfaces Tri-Band Wi-Fi support for 802.11b/g/n/ac and 802.11ax Three-ports for 10/100/1000Base-T Ethernet switch, RJ-45 One-port for 2.5G/5GBase-T Ethernet switch, RJ-45 Single-port voice FXS, RJ-14 One-port USB 2.0 WAN interfaces One port SFP/SFP+ Cage for GPON/XGS-PON optic module One-port 10/100/1000 Ethernet, RJ-45 Tri-Band Wi-Fi 802.11 b/g/n/ac and 802.11ax. Wi-Fi Characteristics 802.11ax 2.4GHz support, 4x4 802.11ax 5GHz support, 4x4 for both Low-Band and High-Band Copyright 2019 HUMAX. All rights reserved. The information and specifications include d are subject to change without notice . 24 5-2. Power Supply 4A DC for all BGW320-xxx models. This product is intended to be supplied with a Listed Direct Plug-In AC/DC power adapter rated @12V BGW320-500 XGS-PON Broadband Gateway Release 1.0 Install and Operation Guide The AC/DC power adapter supplied with this product is designed to ensure your personal safety and to be compatible with this equipment. Use only the power adapter that was provided with the gateway. 5-3. Environment Operating temperature: 0C to 41.7C (32 F to 107 F); 8% to 95% (Non Condensing) Relative Humidity Storage temperature: 40C to 80 C (40 F to 176 F) 5-4. Agency Approval 5-4-1. North America Safety Approvals:
United States UL 62368-1 EMC:
United States FCC Part 15 Class B, Subparts B, C, and E 5-5. Caring for the Environment by Recycling Recycling your HUMAX Equipment Please do not dispose of this product with your residential or commercial waste. Some countries or regions have set up systems to collect and recycle electrical and electronic waste items. Contact your local authorities for information about practices established for your region. If collection systems are not available, contact HUMAX Customer Service for assistance at https://humaxdigital.com/environmental-management. Copyright 2019 HUMAX. All rights reserved. The information and specifications include d are subject to change without notice . 25 BGW320-500 XGS-PON Broadband Gateway Release 1.0 Install and Operation Guide CHAPTER 6 6. Important Safety Instructions Warning: Do not use before reading these instructions. Do not connect the Broadband Ethernet port (labeled ONT) to a carrier or carriage service providers telecommunications network or facility unless:
A) You have the written consent of the network or facility manager, or B) The connection is in accordance with a connection permit or connection rules. Connection of the Ethernet ports may cause a hazard or damage to the telecommunication network or facility, or persons, with consequential liability for substantial compensation. The power supply must be connected to an outlet. Do not defeat the protective earth connection. The direct plug-in power supply serves as the main power disconnect; locate the direct plug-in power 6-1. WARNINGS supply near the product for easy access. 6-2. Product Ventilation The gateway is intended for residential use. Position the gateway in an upright vertical position and locate it where temperatures remain within a range of 32 107F (0 41.7C) and where heat from the unit itself is not trapped. There must be at least two inches (2") of clearance on all sides except the bottom. 6-3. Telecommunication Installation Cautions Never install telephone wiring during a lightning storm. Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations. Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface. Use caution when installing or modifying telephone lines. Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electric shock from lightning. Do not use the telephone to report a gas leak in the vicinity of the leak. Copyright 2019 HUMAX. All rights reserved. The information and specifications include d are subject to change without notice . 26 BGW320-500 XGS-PON Broadband Gateway Release 1.0 Install and Operation Guide 6-4. Optic Module Installation Cautions It is strongly recommended that you do not install or remove the SFP module with/without fiber-
optic cables attached to it because of the potential of damaging the cable, the cable connector, or the optical interfaces in the SFP module. Disconnect all cables before removing or installing an SFP module. Removing and inserting an SFP module can shorten its useful life, so you should not remove and insert SFP modules any more often than is absolutely necessary. 6-5. Electrical Safety Advisory Telephone companies report that electrical surges, typically lightning transients, are very destructive to customer terminal equipment connected to AC power sources. This has been identified as a major nationwide problem. Therefore it is advised that this equipment be connected to AC power through the use of a surge arrestor or similar protection device. 6-6. Declaration of Conformance Warning: This is a Class B product. In a domestic environment this product may cause radio interference, in which case the user may be required to take adequate measures. Adequate measures include increasing the physical distance between this product and other electrical devices. Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the users authority to operate the equipment. United States: This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and 2. This device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. Copyright 2019 HUMAX. All rights reserved. The information and specifications include d are subject to change without notice . 27 BGW320-500 XGS-PON Broadband Gateway Release 1.0 Install and Operation Guide 6-7. IEC Symbol Descriptions Caution: IEC symbols are marked at bottom label of the BGW320-500 XGS-PON Broadband Gateway. Product usage must be followed with IEC guidance. Symbol Title/Meaning/Referent Reference Number Function/Description Class II equipment IEC 60417-5172 To identify equipment meeting the safety requirements specified for Class II equipment according to IEC 61140. Double insulated Class II equipment (IEC 60417-5172). Do not require an earth connection. To identify electrical equipment designed primarily for For indoor use only IEC 60417-5957 indoor use. Direct current IEC 60417-5031 To indicate on the rating plate that the equipment is suitable for direct current only; to identify relevant terminals. 6-8. FCC Compliance Statement NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. 6-9. FCC Caution Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void the users authority to operate this equipment. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. 6-10. Radiation Exposure Statement This equipment complies with FCC radiation exposure limits as set forth for an uncontrolled environment. This equipment should be installed and operated maintaining a minimum distance of 31 cm (12 inches) between the device and your body. Copyright 2019 HUMAX. All rights reserved. The information and specifications include d are subject to change without notice . 28 BGW320-500 XGS-PON Broadband Gateway Release 1.0 Install and Operation Guide CHAPTER 7 7. HUMAX Contacts Technical Services For technical support on HUMAX products you can contact us on the web. On the Web www.humaxdigital.com There you will be able to access:
Support Contact Information for all products Knowledge Base Information (also known as Solutions) User Documentation Current open support cases Copyright 2019 HUMAX. All rights reserved. The information and specifications include d are subject to change without notice . 29 BGW320-500 XGS-PON Broadband Gateway Release 1.0 Install and Operation Guide HUMAX AMERICAS REGIONAL HEADQUARTER 15641 Red Hill Avenue Suite 150 Tustin CA 92780 COLORADO RIGIONAL OFFICE(SALES & BUSINESS DEVELOPMENT) 6400 S.Fiddlers Green Circle Suite 250 Greenwood Village CO 80111 www.humaxamericas.com Copyright 2019 HUMAX. All rights reserved. The information and specifications include d are subject to change without notice . 30