Installers &
User guide Lever Mortise. 1 Version 0.1 05/20 ML5 Welcome!
This guide will get you up and running with your igloohome Lever Mortise. In the meantime, you should follow igloohome on Facebook and Youtube!
Like us on Facebook Visit our Youtube As our igloohome app is frequently updated, there may be changes to this manual. Please refer to our website igloohome.co/support for the latest version of the manual. Table of Contents Whats Included Specifications Installation Guide Requirements Preparing the Door Installation Instructions User Guide Lock Anatomy Features Unlocking from the Outside Unlocking from the Inside Locking from the Outside Locking from the Inside App Onboarding Managing Access in App 9V Jumpstart Changing Batteries Lock Behaviour Airbnb Connect Audio and LED Indications Troubleshoot Compliance 4 5 6 8 10 14 15 17 19 21 22 23 24 26 27 28 30 31 32 33 Whats Included Front Assembly Back Assembly Back Plate Drill Sheet &
Installation Guide Strike Plates AA Batteries x8 RFID Tags x2 RFID Stickers x2 X 4 X 4 X 4 X 5 X 4 Screws 2 Emergency Keys Mortise Shafts 1 + Pin Mortise Assembly Note: 1. For doors with thickness of 35mm - 50mm, please use the shorter shaft;
for doors with thickness of 50mm - 60mm, please user the longer shaft. 4 Specifications Model Battery Type Battery Life Emergency Power Operation Temp Storage Temp IP Rating Material Weight Unlock Methods igloohome Smart Lever Mortise 8 x AA* Alkaline Up to 18 months 9V Alkaline Battery
-25C to 55C
-40C to 65C IP54 AI, Zinc Alloy, ABS Net: 3.6kg, Gross: 4.2kg Bluetooth, PIN Code, RFID Tags, RFID Stickers, Multi-Function Button, Handle, Physical Keys Front Side Back
) 5 9 3 1
. m m 3 0 3 153mm (6.30) 65mm
(2.67) 72mm
(2.79) 154mm (6.38)
* DO NOT USE: Heavy Duty, Eveready, GP, or rechargeable batteries. Duracell, Energizer and Panasonic alkaline batteries recommended. Please note that using better batteries will improve the performance and lifespan of the lock. 3 0 6 m m
1 3 9 5
) 5 Installation Guide Requirements Door Thickness Clearance
) 7 9 3 1
. m m 5 5 3
m m 0 1
) 9 3 0
. m m 0 1
) 9 3 0
>190mm (7.48)
(with handle)
) e e w i r h r t Cable o
) 0 m m f 9 0 . 3 c l u g 1 d i n
0 m m ( i n 2
( 4 . 7
) 2 1 73mm
(2.87) 35mm-60mm
(1.57 - 2.75) Mortise Assembly Length Dead bolt Latch bolt 6 Screw Specifications 20mm
(0.78) 30mm
(1.18) 40mm
(1.57) 14mm
(0.55) 20mm
(0.78) X 4 X 4 X 4 X 5 X 4 Door Type Left Hand Installation Hinge Right Hand Installation For doors with thickness 35 - 50mm
(1.37 - 1.98) For doors with thickness 50 - 60mm
(1.98 - 2.36) Outside Note: Hinge is on your left. Hinge Outside Note: Hinge is on your right. 7 Preparing the Door Items needed:
1 3 5 m m Drill Sheet Drill 32mm (1.25) Hole Saw 70mm (2.75) Hole Saw
#2 Phillips Screw Driver 20mm (0.78) Spade Bit 20mm (0.78) Chisel Hammer Recommended Door and door frame material : Wood Recommended Gap between door and door frame: <3mm (0.01) Note: Not for metal gates, glass doors or sliding doors. If you are unsure if your door is suitable, send us web links to your door pictures to support@igloohome.co 8 How to use the Drill Sheet Drilling (Door) Fold here before drilling holes for side Chiselling Depth Width:
2 - 3mm
(0.0079 - 0.01) 120 m m (4.72) Mark the center of the holes and then drill for accuracy. Make sure this is aligned to the centre of door edge Door edge Door edge 9 Installation Instructions Determine the position of the door handle and pull until it clicks. Front Assembly Back of Front Assembly For Left-
Handed Door For Right-
Handed Door Releasing of Catch In case you have positioned the door handle wrongly, release the handle catch that can be found behind the front / back lock assembly. Cut the key cylinder accordingly for different door thickness. Door Thickness (mm) Notch to Snap 40 - 45 10mm (from the end) 45 - 50 50 - 60 5mm (from the end) NA 10mm 5mm
* For optimised experience, please cut the key cylinder 10mm from the end 10 Install Mortise Mortise Pin Inside Screws 15mm
(0.23) Screws 30mm
(1.18) 20mm
(0.78) Mortise Shaft Install Outer Body Install the key cylinder of the outdoor unit correctly against the mortise installed on the door. Flat side of the latch faces in 11 Mortise cable To avoid cable jamming, please insert the cable into the hook. Connecting Cables Outdoor unit cable 6 Install Inner Body Be aware not to damage the cables during installation. Screws 14mm
(0.55) 12 7 Install Striker on the door frame. Ensure to chisel appropriately to the correct measurements. Dust Box Striker Screws 20mm
(0.78) Installation Confirmation 1. Insert batteries then the buzzer will sound 2. Lock the door by pressing and holding 3. Unlock the door with 1234567890 13 User Guide Lock Anatomy Outer Body Inner Body Tri-Coloured LED Touch Screen Keypad Battery Cover Unlock RFID Reader 9V Jumpstart Emergency Keyhole Multi-Function button Safety Button Outer Handle Inner Handle Clear 14 Features PIN / Bluetooth / Fingerprint / RFID Unlock Master PIN Code Bluetooth Master Key The igloohome Mortise unlocks with a permanent Master PIN Code. The igloohome Mortise unlocks with Bluetooth via the app. User PIN Code Bluetooth Guest Key The mobile app can generate user PIN codes, with validity duration from One-Time, Permanent, Recurring or a Duration based on Date-time. Bluetooth keys based on duration can be generated and shared with guests. RFID The igloohome Mortise is able to register up to 50 key cards. Lock Battery Auto Re-lock Manual Re-lock The igloohome Mortise relocks automatically when door is closed. User can configure the delay or deactivate relock if they prefer to. Do note that function will only work when Sensor is installed. User can press and hold the unlock icon on the keypad to manually lock the Mortise. Emergency Jump-Start Low Battery Indicator If battery power is drained, an external 9 Volt battery can be used to provide emergency power. The 2 contact points of the battery must be aligned with the 2 contact points on the Mortise. When battery power is low (i.e. less than 20%), the red LED will pulse and there will be short beeps when the mortise locks or unlocks. The battery level will also be updated on the app during Bluetooth unlock. If battery power runs out, use the 9V jumpstart or physical key override. 15 Features Security / Alarms Tamper Alarm Obstruction Alarm The lock will sound if intruders try to pry the lock from the door. Passage Mode Activate Passage mode via the Multi-
Function Button or turning auto relock off via Bluetooth. Refer to Page 23. Will keep ringing when the Mortise lock is unable to lock/unlock fully. This happens when the lock is low in battery, or the mortise alignment is off. If the warning sound continues, please change the batteries or close the door fully. To disable the alarm:
tap on keypad, or unlock by pressing the Multi-Function button. Security Lockout Activity Logs Be assured with an additional layer of security with the keypad lockout if the keypad is being tampered. User can configure number of incorrect attempts to trigger lockout. Intrusion Alarm The lock will sound off if intruders force open the door when the bolt is still locked Entry via PIN codes and Bluetooth Key will be logged in the app. Bluetooth key access logs are updated in real-time and PIN code access logs are updated when the owner uses a bluetooth key or update logs. Masking Security Code Enter random digits before your PIN Code to reduce risk of intruders checking fingerprints. Others Volume Control There are 6 volume levels, including mute. 16 Unlocking from the Outside a Bluetooth 1. Open your igloohome app 2. Tap on the Bluetooth Unlock button 3. The status indicator will flash green twice with 4 short ascending tones once unlocked. Home Mortise 2 b PIN Code 1. Press any button on the keypad to wake device up 2. Key in a valid PIN code (with or without masking pins) followed by the Unlock Icon 3. The status indicator will flash green twice with 4 short ascending tones once unlocked. 17 c RFID 1. Hold the registered card and move it closer towards the RFID icon on the top of the Mortise 2. The status indicator will flash green twice with 4 short ascending tone once unlocked. 18 Unlocking from the Inside a Handle Manually unlock by holding the handle down. 19 b Multi-Function Button Press the Multi-Function button to unlock. 20 Locking from the Outside a Auto Relock b Manual Relock The igloohome Mortise relocks automatically when door is closed. User can configure the delay or deactivate* relock if they prefer to. Note: Function will only work when Sensor is installed. Press and hold the Unlock icon on the bottom right of the keypad for 2 seconds until the status indicator will show green with a long beep. Note: Used when Auto Relock is Off
*Even if auto-relock is disabled, as a security feature, the mortise will still lock after 30s if it is unlocked using the multi-function button/
BT unlock and door is not opened. 21 Locking from the Inside a Multi-Function Button b In the case that auto-relock function is disabled or does not work, after closing the door, user can alternatively press the Multi-Function Button to manually lock the Mortise from the inside. 22 App Onboarding Test Factory PIN Unlock In the factory mode (before pairing), the PIN to unlock is 1234567890 2 Register as a Lock User a) Download igloohome from App store / Play store. b) Create an account and login. 3 Pairing a) Select [Add new igloohome lock]
Note: For existing users with other paired locks, go to [Configuration], select [Add Lock] and follow the instructions. 4 Setting Master PIN code Before proceeding, turn on your Bluetooth and ensure that you are within Bluetooth range of the lock. Go to [Access] and customize your [Master PIN] by editing it. 23 Managing Access in App Creating PIN codes PIN codes can be generated on the app under [Access], create [+Access] and choose either One-Time, Permanent, Duration PIN or Recurring PIN. Pin codes will expire if its not use within its activation period. Refer to the table below. PIN Type Use PIN within*
One-Time PIN 24 hrs of generation Permanent PIN 24hrs of generation Duration PIN 24hrs from the start time Recurring PIN 24hrs from the start time Note: Duration PIN code end times can be customised within a 28-day timeframe. Past this timeframe, the end time will automatically be configured to the start time. 2 Bluetooth Guest Key Bluetooth Guest Key can be shared with other users for mobile access. It allows your guests to unlock the igloohome smart lock via Bluetooth. There are 3 steps to using a Shared Bluetooth Key 1. 2. 3. whenever he/she is within range of the lock. Under [Access], create [+Access] and choose [Bluetooth Key] under
[Access Type]. Proceed to share the key after it is created. Guest receives the Bluetooth Key by one of these methods:
Clicking the URL given and follow the instructions. Claiming Bluetooth Key under [Configuration]. Guest can now use the Bluetooth Key under the Guest Bluetooth Key Section Notes:
The owner can revoke the Bluetooth Key in App. Bluetooth Key must be accepted within 1 hour generation before it expires. 24 Managing Access in App 3 Adding Key Card 1. Under [Access], select [+Access] followed by [Keycard]. 2. Wait until the confirmation of the lock by an audio indicator (long beep). 3. Tap key card(s) on the lock to add and then rename the key card(s) on the App right away. 4. Follow instructions on the app and select [Done] to complete the process. 25 9V Jumpstart 9V Jumpstart Feature 1. Touch and hold the battery contacts against the 9V jumpstart pin on the lock and you will hear a series of beeps and the keypad will light up if the batteries are fully drained. 2. While holding the 9V battery to the jumpstart, key in your PIN code on the keypad followed by the Unlock icon 9V 9V 9V Please ensure terminals of the 9V battery are in proper contact with the contact points on the lock. 26 Changing Batteries Press the square button on the battery cover and the cover will release. Insert AA Batteries Battery Cover Secure battery cover tightly by pressing down the square button. Please use 8 AA batteries for optimal performance. 27 Lock Behaviour Security Lockout After several incorrect PIN code or RFID attempts, the corresponding entry method will be locked out and the security alarm will be triggered. Note: Bluetooth, multi-function button, handle and physical key, and any other unlocking methods aside from the one locked out can be used to unlock in this mode Security Lockout Triggered by 5 consecutive invalid PIN or RFID attempts by default (Configurable via Bluetooth) Disabled by Behaviour After 1 / 5 / 10 Minutes or Any other unlocking methods If keypad is disabled -
single flash when keypad is triggered If RFID is disabled -
RFID reader will not read any RFID cards Duration Please refer to table below. Triggered Security Alarm Security Lockout 1st Time 30 Sec 2nd Time 60 Sec 1 Min 5 Min 3rd and Consecutive Time 90 Sec 10 Min 28 2 Keypad Disabled Mode Keypad Disabled Mode prevents others from using PIN code and RFID tag/stickers to unlock when you are inside the property. It can be activated when the mortise is locked. Note: Bluetooth, Multi-Function Button, Handle and Physical Key can be used to unlock in this mode. 3 Passage Mode Passage Mode enables you to have easy access during high human traffic flow by deactivating auto relock. It can be activated when the mortise is unlocked. Method 1: Turn off auto relock under lock settings via Bluetooth Method 2: Holding on to the Multi-Function Button Keypad Disabled Mode & Passage Mode Activated by Holding on to the Multi-Function Button until 3 short ascending beeps is heard. Deactivated By Holding on to the Multi-Function Button until 3 short descending beeps are heard or Unlocking via the Handle, Multi-function button, or Bluetooth Behaviour Double flash when keypad is triggered and lock will not accept any PIN code or RFID. 29 Airbnb Connect 87 Airbnb Connect Airbnb Connect automates the generation of PIN codes for your Airbnb guests based on their approved reservations. It costs USD$4.99 per month, but is currently on free trial. Here are the steps to activate Airbnb Connect Step 1: Connect to your Airbnb Under [Account Settings], select [Connect with Airbnb], then click [OK]. Step 2: Connect to Airbnb listings Under [Reservations], click the [Add] icon to select a home to connect to. Select Airbnb Listing and PIN Time to associate. Note:
Emails with PIN code will be sent to the guest between 1 to 48 hours before check-in time (configurable). PINs will only be valid between the check-in and check-out times. Step 3: Change Check-in and Check-out time Under [Configuration], select [Manage Properties] followed by the listing to view or edit its details. Notes:
If the access mail has not been sent, changing your check-in/check-out time via the app modifies the start and end time of the PIN codes to be shared with your guest. If the access mail has been sent, changing these details will only affect the next reservation. Changing these details on the igloohome app does not update the check-in/check-out time on the listing on the Airbnb website. 2 Disconnect Airbnb Should you prefer to generate PIN codes for your guests manually, you may disconnect your Airbnb listing from the igloohome home listing with the steps below. 1. Under [Reservations], disconnect all the listings (if any). 2. Under [Account Settings], select [Disconnect with Airbnb]. Should you wish to completely disconnect your Airbnb account from your igloohome account, make sure that all your Airbnb listings have been disconnected in the above step, then go to:
Airbnb Host Website > Connected Apps > Select igloohome to disconnect 30 Audio and LED Indications Actions Indications Bluetooth Connection Status indicator flashes Blue Successfully Unlocked Successfully Locked Ascending 4 fast tones after unlocked and flash Green LED 2 times 1 long beep after product is locked and Green LED for 2 seconds Incorrect PIN 4 short beeps and flash Red LED 2 times Invalid RFID Descending 4 fast tones Obstruction Alarm 6 sets of 4 short beeps Keypad Disabled Mode Activated Keypad Disabled Mode Deactivated Keypad Security Lockout Alarm Keypad Security Lockout Deactivated Low Battery Alert Ascending 3 fast tones Descending 3 fast tones Low-high siren for 30 /60 / 90 seconds 2 long beeps When mortise is locked or unlocked:
If battery is below 20% -
2 sets of 2 short beeps with pulsing Red LED If battery is below 10% -
4 sets of 2 short beeps with pulsing Red LED Fire Alarm Ascending 4 continuous tones Tamper Alarm Continuous long beep Hard Reset / Unpair Descending 3 slow tones Pairing Ascending 3 fast tones 31 Troubleshoot Pairing is unsuccessful Try with a different mobile device, using the same username and password Update your phones operating system to the latest version Restart the Bluetooth and Internet connection on your mobile device Restart igloohome app on your mobile device Switch to a new set of batteries Bluetooth Key is not working Restart the Bluetooth and Internet connection on your mobile device Check on the timezone of the home listing against your phone time Check if the Bluetooth Key is expired. It must be accepted within 1 hour of generation Update your igloohome app to the latest version Switch to a new set of batteries Unable to use a 9V battery to jumpstart the lock Please ensure the two pins of the battery is in contact with the 9V jumpstart pin securely while unlocking it Please unlock within 20 seconds Please ensure that the 9V battery has sufficient power Keypad is flickering The Mortise is low in battery. Switch to a new set of batteries Keypad lights up on touch only Check if the mortise is in keypad lockout /
passage mode or security lockout mode Check that your lock is not muted Generated PIN codes do not work Re-lock is not working Make sure that the generated PIN codes are activated within the given hours Do a Bluetooth Unlock to refresh the app PIN codes may have been customised or expired Check battery level of the lock Make sure you have enabled auto relock function on the app and the magnet sensor has been installed on the door frame Keypad does not light up Slow locking / Unlocking The Mortise battery is flat Use a 9V battery to jumpstart the lock and unlock The Mortise is low in battery. Switch to a new set of batteries the Mortise to replace the batteries Refer to page 26 and 27 Please unlock within 20 seconds 32 Compliance This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Any changes or modifications not expressly approved by the party responsible for compliance could void the users authority to operate the equipment. NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20 cm between the radiator and your body. 33 For enquiries go to:
igloohome.co/support 34