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User Manual | Users Manual | 4.49 MiB | February 07 2013 | |||
| 1 | Cover Letter(s) | February 07 2013 / March 07 2013 | ||||||
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| 1 | Internal Photos | February 07 2013 | ||||||
| 1 | ID Label/Location Info | February 07 2013 / March 07 2013 | ||||||
| 1 | Test Report | February 07 2013 / March 07 2013 |
| 1 | User Manual | Users Manual | 4.49 MiB | February 07 2013 |
i i i i SWG-125 Rev. G June 2013 Copyright 2011 - 2013, Globe Wireless, LLC All rights reserved This document contains information Confidential and Proprietary to Globe Wireless. No part of this publication may be reproduced or transmitted by any means; and disclosure or distribution of its contents for any purpose without written consent from Globe Wireless is strictly prohibited. Every effort has been made to ensure that the information contained herein is complete and accurate. However the information contained in this manual is subject to change without notice and Globe Wireless reserves the right to change specifications of hardware and software without prior notice. Globe Wireless assumes no responsibility or liability for any errors or inaccuracies that may appear in this document. Companies, names and data used in examples herein are fictitious, unless otherwise noted. Microsoft Windows, Word, and Excel are registered trademarks of Microsoft Corporation. Lotus and cc:Mail are registered trademarks of IBM Corporation. Other software programs mentioned herein are the registered trademarks of their respective owners. The words Globe Wireless and Globe Wireless logo depicted herein are registered with the United States Patent and Trademark Office. Globe Wireless, LLC reserves all trademark and service mark rights worldwide to the terms Globe Wireless, Globe Communications Center, GlobeEmail, Global Maritime Data Network, GlobeData, Globe Satellite, Globe Transfer, GlobeRelay and GPS Server mentioned or depicted herein. This document, as well as software described in it, are protected under the copyright laws of the United States of American and similar laws in other countries of the world This document contains information Confidential and Proprietary to Globe Wireless. No part of this publication may be reproduced or transmitted by any means and disclosure or distribution of its contents for any purpose without written consent from Globe Wireless is strictly prohibited. Issued by Globe Wireless, LLC 1571 Robert J. Conlan Blvd. NE Palm Bay, FL 32905 SWG-125 Rev. G June 2013 Table of Contents Important Regulatory and Safety Information for i250-S3 ..............................................................xi Important Regulatory and Safety Information for i500-S3 .............................................................xv CE Certification Globe iS ..................................................................................................................xix FCC-Certification Globe iS ................................................................................................................xx Manual Organization .........................................................................................................................xxi Special Notations...............................................................................................................................xxi Customer Comments ........................................................................................................................xxi 1.0 Introduction.............................................................................................................................1-1 1.1 Key Features........................................................................................................................1-1 1.1.1 1.1.2 1.1.3 IP Router .......................................................................................................................1-1 GlobeVoice ...................................................................................................................1-2 Email..............................................................................................................................1-2 1.1.4 Web Browsing ..............................................................................................................1-2 1.2 1.3 1.4 1.5 Shore Control ......................................................................................................................1-3 Globe iFusion Overview Diagram ...................................................................................1-4 Package Contents ...............................................................................................................1-4 Installation of the Globe iFusion.....................................................................................1-5 1.5.1 1.5.2 Installing the Globe iFusion
.........................1-5 Installing the Globe iFusion onto Wall, Shelf or Table..........................................1-6 2.0 Getting to Know the Globe iFusion....................................................................................2-1 2.1 2.2 The Globe iFusion Front Panel i250, i500, and iS ......................................................2-1 LED Operation .....................................................................................................................2-2 Globe iFusion User Guide for i500, i250, iS Rev. G iii SWG-125 Rev. G June 2013 2.2.1 2.2.2 2.2.3 2.2.4 2.2.5 2.2.6 2.2.7 2.2.8 POWER LED .................................................................................................................2-2 READY LED ..................................................................................................................2-3 BUSY LED.....................................................................................................................2-4 AC LED..........................................................................................................................2-4 TERMINAL LED ............................................................................................................2-4 ANTENNA LED .............................................................................................................2-4 NETWORK LED ............................................................................................................2-5 GPS LED .......................................................................................................................2-5 2.3 2.4 The Globe iFusion Rear panel for i250, and i500 ..........................................................2-6 The Globe iFusion Rear panel for iS ..............................................................................2-7 3.0 Fixed Multiple Lines ...............................................................................................................3-1 3.1 3.2 3.3 3.4 3.5 Introduction .........................................................................................................................3-1 Features ...............................................................................................................................3-1 Features of the PolyCom Phone........................................................................................3-2 Navigate through Menus ....................................................................................................3-4 Configure Basic Settings ...................................................................................................3-4 3.5.1 3.5.2 3.5.3 3.5.4 3.5.5 Time and Date ..............................................................................................................3-4 Display Contrast ..........................................................................................................3-5 Ring Type......................................................................................................................3-6 Language Support .......................................................................................................3-6 Directory Search ..........................................................................................................3-7 3.6 Manage Contacts ................................................................................................................3-8 3.6.1 3.6.2 Adding Contacts ..........................................................................................................3-8 Deleting Contacts ........................................................................................................3-9 Globe iFusion User Guide for i500, i250, iS Rev. G iv SWG-125 Rev. G June 2013 3.6.3 Placing a Call to a contact ........................................................................................3-10 3.7 Using Basic Features of your phone ..............................................................................3-10 3.7.1 3.7.2 Placing a Call..............................................................................................................3-11 Answering a Call ........................................................................................................3-11 3.7.2.1 Answer when NOT on another call ...................................................................3-12 Using the Handset...............................................................................................................3-12 Hands-free Speakerphone ..................................................................................................3-12 3.7.2.2 Answer when on another call............................................................................3-12 Phone configured for a Single Line Key..............................................................................3-12 Phone configured for Shared Lines ....................................................................................3-12 3.7.3 3.7.4 3.7.5 Ending a Call ..............................................................................................................3-13 Placing a Call on Hold ...............................................................................................3-13 Setting up Conference Calls.....................................................................................3-13 To Split a conference call:...................................................................................................3-14 Set up a Conference Call ....................................................................................................3-14 To End a Conference Call...................................................................................................3-15 3.7.6 Transferring Calls ......................................................................................................3-15 Consultative Transfer ..........................................................................................................3-15 Blind Transfer......................................................................................................................3-16 Attended Transfer ...............................................................................................................3-16 3.7.7 Do Not Disturb............................................................................................................3-16 3.8 Troubleshooting Your Phone...........................................................................................3-17 3.8.1 3.8.2 Securing the Handset on-hook.................................................................................3-17 Controls ......................................................................................................................3-19 Globe iFusion User Guide for i500, i250, iS Rev. G v SWG-125 Rev. G June 2013 3.8.3 3.8.4 3.8.5 Access to Screens and Systems..............................................................................3-20 Calling .........................................................................................................................3-21 Displays ......................................................................................................................3-22 4.0 Using a Standard Phone ........................................................................................................4-1 4.1 Your Phone Number ...........................................................................................................4-1 4.1.1 4.1.2 4.1.3 Placing a Call from the Phone ....................................................................................4-1 Receiving a Call to the Phone ....................................................................................4-1 Making a Call to the Phone from Shore.....................................................................4-2 4.2 Captain Override .................................................................................................................4-2 5.0 Using the FBB Handset..........................................................................................................5-1 5.1 FleetBroadband Handset Use ............................................................................................5-1 5.1.1 5.1.2 5.1.3 Connect the handset to the Globe iFusion.............................................................5-2 Making a Call ................................................................................................................5-2 Receiving a Call ...........................................................................................................5-2 6.0 Using a Fax Machine ..............................................................................................................6-1 6.1 Your Fax Number ................................................................................................................6-1 6.1.1 6.1.2 6.1.3 Sending a Fax from the Ship ......................................................................................6-1 Sending a Fax to the Ship ...........................................................................................6-2 Receiving a Fax on the Ship.......................................................................................6-2 7.0 Using a Mobile Phone ............................................................................................................7-1 7.1 7.2 GlobeMobile Services.........................................................................................................7-1 Getting Started ....................................................................................................................7-2 7.2.1 First Time User.............................................................................................................7-2 7.2.1.1 Unlocked GSM Mobile Phone..............................................................................7-3 Globe iFusion User Guide for i500, i250, iS Rev. G vi SWG-125 Rev. G June 2013 7.2.1.2 No Mobile Phone...................................................................................................7-6 7.2.2 7.2.3 Downloads....................................................................................................................7-9 Login ...........................................................................................................................7-10 7.2.3.1 Forgot Password ................................................................................................7-11 Receive password by an SMS message sent to your phone .............................................7-11
........................................................................7-12 7.2.3.2 Forgot User ID.....................................................................................................7-14 7.2.4 7.2.5 7.2.6 Placing and Receiving Calls .....................................................................................7-16 SMS Text messaging.................................................................................................7-16 Operation Entering and Exiting Shipping Ports .....................................................7-16 8.0 Web-Based Software..............................................................................................................8-1 8.1 Getting Connected ..............................................................................................................8-1 8.1.1 8.1.2 8.1.3 Configuring your IP Connection ................................................................................8-1 Supported Web Browsers...........................................................................................8-2 The URL ........................................................................................................................8-2 8.2 Navigation ............................................................................................................................8-3 8.2.1 8.2.2 8.2.3 8.2.4 8.2.5 The Menu and Sub-Menu ............................................................................................8-3 Help ...............................................................................................................................8-3 Communication Status (Home Page).........................................................................8-4 Login .............................................................................................................................8-4 Logout...........................................................................................................................8-6 8.3 Users ....................................................................................................................................8-6 9.0 Admin User..............................................................................................................................9-1 9.1 Satellite Tab .........................................................................................................................9-2 Globe iFusion User Guide for i500, i250, iS Rev. G vii SWG-125 Rev. G June 2013 9.1.1 9.1.2 9.1.3 9.1.4 9.1.5 9.1.6 Status Sub-tab..............................................................................................................9-3 Call History Sub-tab.....................................................................................................9-4 Data History Sub-tab ...................................................................................................9-5 Logs Sub-tab ................................................................................................................9-6 Information Sub-tab.....................................................................................................9-7 Safe Mode Sub-tab.......................................................................................................9-8 9.2 GlobeMobile Tab .................................................................................................................9-9 9.2.1 9.2.2 9.2.3 Status Sub-tab..............................................................................................................9-9 Admin Sub-tab ...........................................................................................................9-10 GlobeVoice Lines Sub-tab ........................................................................................9-11 9.3 Network Tab.......................................................................................................................9-12 9.3.1 9.3.2 9.3.3 9.3.4 9.3.5 9.3.6 9.3.7 9.3.8 9.3.9 Users Sub-tab.............................................................................................................9-13 Gateways ....................................................................................................................9-14 Proxy Server...............................................................................................................9-15 Firewall........................................................................................................................9-15 IP Configuration .........................................................................................................9-16 Diagnostics.................................................................................................................9-17 Routes.........................................................................................................................9-18 SNAP ...........................................................................................................................9-19 UPS..............................................................................................................................9-20 9.3.10 Reboot.........................................................................................................................9-20 9.4 VSAT Tab ...........................................................................................................................9-21 9.4.1 9.4.2 VSAT Status (default screen) ...................................................................................9-21 VSAT ACU...................................................................................................................9-22 Globe iFusion User Guide for i500, i250, iS Rev. G viii SWG-125 Rev. G June 2013 9.4.3 VSAT Log ....................................................................................................................9-22 9.5 Usage Tab ..........................................................................................................................9-22 9.5.1 Usage Details Sub-Tab..............................................................................................9-23 9.6 Downloads Tab..................................................................................................................9-23 10.0 Prepaid Users ....................................................................................................................10-1 10.1 10.2 Home Tab .......................................................................................................................10-2 Email Tab (default) ........................................................................................................10-2 10.2.1 Compose a Message .................................................................................................10-3 10.2.2 Address Book.............................................................................................................10-4 10.2.2.1 Add a new Contact .............................................................................................10-4 10.2.2.2 Search for a contact ...........................................................................................10-5 10.2.2.3 Edit or Delete a Contact ..................................................................................... 10-6 10.2.3 Options .......................................................................................................................10-8 10.2.3.1 Personal Information..........................................................................................10-8 10.2.3.2 Display Preferences .........................................................................................10-10 10.2.3.3 Message Highlighting ......................................................................................10-11 10.2.3.4 Folder Preferences ...........................................................................................10-13 10.2.4 Search .......................................................................................................................10-15 10.2.5 Folders Pane ............................................................................................................10-17 10.2.5.1 Create a new folder ..........................................................................................10-18 10.2.5.2 Rename a Folder...............................................................................................10-18 10.2.5.3 Delete a Folder ..................................................................................................10-19 10.2.5.4 Unsubscribe / Subscribe .................................................................................10-20 10.2.5.5 Inbox ..................................................................................................................10-21 Globe iFusion User Guide for i500, i250, iS Rev. G ix SWG-125 Rev. G June 2013 10.2.5.6 Deleted Items Folder ........................................................................................10-23 10.2.5.7 Drafts Folder .....................................................................................................10-23 10.2.5.8 Sent Items Folder..............................................................................................10-25 10.3 10.4 Preferences Tab...........................................................................................................10-26 Account Tab.................................................................................................................10-27 10.4.1 Account Details (default) Sub-Tab.........................................................................10-28 10.4.2 Change Password Sub-Tab ....................................................................................10-28 10.4.3 Add Alias Sub-Tab...................................................................................................10-29 10.4.4 Enter Credit Reload Sub-Tab..................................................................................10-29 10.5 Downloads Tab............................................................................................................10-30 11.0 Web Browsing Users ........................................................................................................11-1 11.1 11.2 Start a Web Browsing Session ....................................................................................11-1 Stop or Extend a Web Browsing Session ...................................................................11-2 12.0 Troubleshooting................................................................................................................12-1 12.1 12.2 Basic User Issues and Solutions.................................................................................12-1 Frequently Asked Questions........................................................................................12-2 APPENDIX A:
Updating the Globe iFusion Software............................................................. A-1 APPENDIX B:
Updating the Globe iFusion Firmware............................................................ B-1 APPENDIX C:
Restoring Factory Defaults for the Globe iFusion Software ........................ C-1 APPENDIX D:
Technical Specifications..................................................................................... D-1 Globe iFusion Front Panel Dimensions and Description....................................................... D-2 Globe iFusion Rear Panel.......................................................................................................... D-3 APPENDIX E:
Contact Information ............................................................................................ E-1 Globe iFusion User Guide for i500, i250, iS Rev. G x SWG-125 Rev. G June 2013 Important Regulatory and Safety Information for i250-S3 Regulatory Information Federal Communication Commission Notice FCC Identifier: YC6GLOBEI250S3BDE USE CONDITIONS:
This device complies with part 15 of the FCC Rules. Operation is subject to the following two Conditions:
1. This device may not cause harmful interference, and 2. This device must accept any interference received, including interference that may cause undesired operation. NOTE:
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures:
Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. IMPORTANT NOTE: EXPOSURE TO RADIO FREQUENCY RADIATION Globe iFusion User Guide for i500, i250, iS Rev. G xi SWG-125 Rev. G June 2013 This Device complies with FCC & IC radiation exposure limits set forth for an uncontrolled environment. The Antenna used for this transmitter must be installed to provide a separation distance of at least 100cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter FCC CAUTION:
Any Changes or modifications not expressly approved by the manufacturer could void the user's authority, which is granted by FCC, to operate this Maritime Satellite Voice and Data Router Eu Declaration of Conformity:
Globe wireless LLC, 1571 Robert J. Conlan Blvd. Palm Bay, FL 32905 declares under our sole responsibility that the Product, brand name as Globe wireless and model:
Globe i250-S3 Maritime Satellite Voice and Data Router, to which this declaration relates, is in conformity with the following standards and/or other normative documents:
ETSI EN 301 444 V1.2.1:2012 ETSI EN 301 489-1 V1.9.2:2011 ETSI EN 301 489 -19 V1.2.1:2002 ETSI EN 301 489 -20 V1.2.1:2002 EN 60945:2002 EN 60950-1:2006+A11:2009+A1:2010+A12:2011 We hereby declare that all essential radio test suite have been carried out and that the above named product is in conformity to all the essential requirements of Directive 1999/5/EC. The Conformity Assessment procedure referred to Article 10 and detailed in Annex
[III] or [IV] of Directive 1999/5/EC has been followed with involvement of the following notified body(ies):
TIMCO ENGINEERING, INC., P.O BOX 370, NEW BERRY, FLORIDA 32669. Globe iFusion User Guide for i500, i250, iS Rev. G xii SWG-125 Rev. G June 2013 Identification mark: 1177 (Notified Body number) The technical documentation relevant to the above equipment is held at:
Addvalue Communications Pte Ltd, 28 Tai Seng Street , #06-02, Singapore 534106 Signed by Mr. Mark Witsaman, Chief Technical Officer on 03 June 2013 Globe iFusion User Guide for i500, i250, iS Rev. G xiii SWG-125 Rev. G June 2013 This page intentionally left blank. Globe iFusion User Guide for i500, i250, iS Rev. G xiv SWG-125 Rev. G June 2013 Important Regulatory and Safety Information for i500-S3 Regulatory Information Federal Communication Commission Notice FCC Identifier: YC6-GLOBEI500S3BDE USE CONDITIONS:
This device complies with part 15 of the FCC Rules. Operation is subject to the following two Conditions:
1. This device may not cause harmful interference, and 2. This device must accept any interference received, including interference that may cause undesired operation. NOTE:
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures:
Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. IMPORTANT NOTE: EXPOSURE TO RADIO FREQUENCY RADIATION Globe iFusion User Guide for i500, i250, iS Rev. G xv SWG-125 Rev. G June 2013 This Device complies with FCC & IC radiation exposure limits set forth for an uncontrolled environment. The Antenna used for this transmitter must be installed to provide a separation distance of at least 100cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter FCC CAUTION:
Any Changes or modifications not expressly approved by the manufacturer could void the user's authority, which is granted by FCC, to operate this Maritime Satellite Voice and Data Router Eu Declaration of Conformity:
Globe wireless LLC, 1571 Robert J. Conlan Blvd. Palm Bay, FL 32905 declares under our sole responsibility that the Product, brand name as Globe wireless and model:
Globe i250-S3 Maritime Satellite Voice and Data Router, to which this declaration relates, is in conformity with the following standards and/or other normative documents:
ETSI EN 301 444 V1.2.1:2012 ETSI EN 301 489-1 V1.9.2:2011 ETSI EN 301 489 -19 V1.2.1:2002 ETSI EN 301 489 -20 V1.2.1:2002 EN 60945:2002 EN 60950-1:2006+A11:2009+A1:2010+A12:2011 We hereby declare that all essential radio test suite have been carried out and that the above named product is in conformity to all the essential requirements of Directive 1999/5/EC. The Conformity Assessment procedure referred to Article 10 and detailed in Annex
[III] or [IV] of Directive 1999/5/EC has been followed with involvement of the following notified body(ies):
TIMCO ENGINEERING, INC., P.O BOX 370, NEW BERRY, FLORIDA 32669. Globe iFusion User Guide for i500, i250, iS Rev. G xvi SWG-125 Rev. G June 2013 Identification mark: 1177 (Notified Body number) The technical documentation relevant to the above equipment is held at:
Addvalue Communications Pte Ltd, 28 Tai Seng Street , #06-02, Singapore 534106 Signed by Mr. Mark Witsaman, Chief Technical Officer on 03 June 2013 Globe iFusion User Guide for i500, i250, iS Rev. G xvii SWG-125 Rev. G June 2013 This page intentionally left blank. Globe iFusion User Guide for i500, i250, iS Rev. G xviii SWG-125 Rev. G CE Certification Globe iS June 2013 Globe iFusion User Guide for i500, i250, iS Rev. G xix SWG-125 Rev. G FCC-Certification Globe iS June 2013 Globe iFusion User Guide for i500, i250, iS Rev. G xx SWG-125 Rev. G Manual Organization Instructions and graphics used in this manual may vary slightly depending upon each individual computer and Operating System being used. Special Notations This manual uses the following levels of special notation to alert the user to important information or useful tips for easier operation. June 2013 WARNING!
A WARNING provides important information in the prevention of potential problems. Note:
Provides supplementary information to emphasize a point or procedure, or a tip for easier operation. Customer Comments Globe Wireless is ISO Certified, and is committed to quality and total customer satisfaction. Customer comments are important to us and help us to provide quality products and services. We invite emails from satisfied customers as well as comments and recommendations for improvement. Email comments and suggestions to: quality@globewireless.com For further assistance, contact the Globe Wireless Customer Service Center at:
Within the United States or Canada: 1-(877)-535-0653 Overseas: 1-(321)-308-0112 customerservice@globewireless.com www.globewireless.com Globe iFusion User Guide for i500, i250, iS Rev. G xxi SWG-125 Rev. G June 2013 This page intentionally left blank. Globe iFusion User Guide for i500, i250, iS Rev. G xxii SWG-125 Rev. G 1.0 Introduction June 2013 The Globe iFusion Maritime Satellite Voice and Data Router provides a connection for multiple computers, network devices, fax machines, telephones and mobile phones to access both the Internet and voice/text services through a built-in Inmarsat FleetBroadband 250 Satellite Terminal. It also makes use of other broadband network access services your vessel may have by automatically The broadband access options include but are not limited to other FleetBroadband terminals, VSAT, Iridium OpenPort, GSM, and Wired and Wireless connections available in port. 1.1 Key Features The Globe iFusion is an integration of several subsystems into a single, rack-mountable product. These sub-systems are normally complete systems, but within the Globe iFusion they are highly integrated and function as a single system. These include an Inmarsat FleetBroadband 250 terminal, a GSM mobile phone call router, an IP network router, firewall, proxy, and email system. Tying these services together is a web application which provides users with email and web browsing. IP Router IP Satellite Gateway (External) Built-In FleetBroadband 250 As many as 10 additional external IP satellite systems Prepaid Platform GSM and SMS Direct voice Email Shipboard Network (Internal) Web and IP Acceleration Up to 4 PCs can connect directly Additional PCs can connect using a switch GlobeVoice Gateway Prepaid and Postpaid in a single platform GSM and telephone hard line access Call routing over any satellite system 1.1.1 IP Router Web proxy for browsing control Web acceleration Image downsizing Compression Shipboard cache Mobile Browser Emulation Aside from the built-in FleetBroadband 250, the Globe iFusion also has 3 WAN ports which allow immediate expansion to accommodate other network gateways available on the vessel. With the use Globe iFusion User Guide for i500, i250, iS Rev. G 1-1 SWG-125 Rev. G June 2013 of a network switch (not included) this can be increased to 10. Each gateway can serve as the primary or an alternate means of connecting to the Internet. The shipboard users can connect up to four PCs directly to the four LAN ports of the Globe iFusion. If more devices are needed this can be expanded as well with a network switch (not included). Using the full-featured routing and firewall functions of the Globe iFusion, these LAN users can access any Internet service to which they have been given permission. 1.1.2 GlobeVoice Voice and Fax calls can be made with standard telephones and fax machines by connecting these devices to the designated ports on the back of the Globe iFusion. There is also an optional handset and handset port for those who wish to make calls directly from the Globe iFusion. Another voice communication service is the prepaid GSM mobile phone user. Included with every Globe iFusion is a Globe Mobile Antenna which provides cellular voice and text services to mobile phones on the vessel even while at sea. These calls can be routed either over a standard satellite terminal or via the Voice over IP (VOIP) service. A Globe Wireless SIM card and an unlocked mobile phone are all you need to get started. 1.1.3 Email Users of prepaid voice services also have access to individual, prepaid email accounts which deduct from the same account. This email account can be used either from the Globe iFusion web email application or from a standard email client such as Microsoft Outlook. The Globe iFusion supports SMTP and IMAP4 client interfaces. 1.1.4 Web Browsing The Globe iFusion has a very advanced solution for web browsing in the maritime world. It incorporates four different levels of web compression and cost reduction. Text and large data are compressed using standard compression tools before sending them to the vessel. Images are down-sampled to reduce their size. Web sites are cached locally to avoid retrieving them multiple times. Mobile browser emulation provides an option for viewing the mobile versions of web pages even when using Internet Explorer. This last feature is unique and cuts through all of the normal advertising and extraneous images and large files that most websites contain. Instead, the user, though he is using a full-fledged web browser, arrives at the much reduced mobile web site if one exists. This saves both time in Globe iFusion User Guide for i500, i250, iS Rev. G 1-2 SWG-125 Rev. G June 2013 downloading and cost in bytes transferred. This is an excellent option for vessels with several people browsing at the same time. 1.2 Shore Control All of the main functions of the Globe iFusion can be configured from shore using the Globe iPortal web application. Changes made on the shore or the ship will be automatically shared and synchronized. The system offers user based access control and shipboard users can be permitted or restricted from accessing the email and the web. All user controls are fully configured from shore by customer IT staff. For further assistance, contact the Globe Wireless Customer Service Center at:
Within the United States or Canada: 1-(877)-535-0653 Overseas: 1-(321)-308-0112 Globe iFusion User Guide for i500, i250, iS Rev. G 1-3 SWG-125 Rev. G June 2013 1.3 Globe iFusion Overview Diagram This unit supports the following:
Simultaneous voice and data over FleetBroadband Full duplex, single or multi-user up to 284kbps Support for streaming IP at 32, 64, 128 kbps Standard Voice (AMBE+2, 4.0 kbps) Fax/High Quality Voice (64kpbs, A-law PCM) 1.4 Package Contents The following is a list of items in the Globe iFusion package:
Globe iFusion BDU Antenna ADU Base Transceiver Station
(30 meters) LMR-400 coaxial antenna cable with connectors Globe iFusion User Guide for i500, i250, iS Rev. G 1-4 SWG-125 Rev. G June 2013 LMR-400 N-type connector Cable Gland Grounding Strap Antenna Mounting Clamps
(2x5 ft.) copper bus Accessory kit Goop kit with SS strap
(250 ft.) Spool of CAT5E Network Cable
(6) RJ-45 connectors FBB250 Mast Mount
(3 ft.) jumper cable Globe Wireless FBB SIM card
(20) GlobeMobile SIM cards USB Thumb Drive Rack Rails Front and Rear bulkhead mounts Bag of hardware Installation of the Globe iFusion 1.5 The Globe iFusion is to be installed onboard ship in a control room into a Rack Cabinet or by mounting on the wall, shelf, or table as described below. 1.5.1 Installing the Globe iFusion The Globe iFusion is designed to be ins holes used to secure the enclosure case into the cabinet by means of two (2) M5x20mm screws for the front of the cabinet and two (2) M5x12mm screws for the back of the cabinet. In addition, two handles are included on the front panel allowing the case to be carried with ease. Important!
Ensure you use the 12mm screws on the back of the cabinet. Using the 20mm screws on the back of the cabinet will damage the components inside. Two long mounting brackets are mounted on each side of the enclosure case so that the end of each bracket can be secured to the rear rails of the cabinet. Additional slots along the mounting bracket are for different depth cabinets. Globe iFusion User Guide for i500, i250, iS Rev. G 1-5 SWG-125 Rev. G June 2013 1.5.2 Installing the Globe iFusion onto Wall, Shelf or Table Four small mounting adaptors are attached at each corner of the enclosure case allowing them to be mounted onto a wall, shelf or table with four M5x12mm self-tapping screws. Globe iFusion User Guide for i500, i250, iS Rev. G 1-6 iFusion This section describes all the components on the and panels of the iFusion . Technical specifications of the i system are located in Appendix D. i The following three graphics depict the front panel of the respectively:
iFusion i iFusion i i250, i500, and iS, iFusion i iFusion i iFusion i i i i i SWG-125 Rev. G June 2013 The following is an enlarged view of the components on the right front panel of the Globe iFusion i250, i500, and iS:
The front panel of the Globe iFusion consists of the following components:
Name Description On/Off Switch Powers the Globe iFusion on / off. 2 USB Ports For use of USB flash drives which install and update the system software. Power Ready Busy AC Terminal Antenna Network GPS 2.2 LED Operation The following subsections describe the iFusion. 2.2.1 POWER LED located on the front panel of the Globe The POWER lamp indicates that the components of the Globe iFusion have power and are operating. Globe iFusion User Guide for i500, i250, iS Rev. G 2-2 SWG-125 Rev. G 2.2.2 READY LED June 2013 The READY lamp is used primarily to indicate the ability of the Globe iFusion to make data connections to the Globe Wireless Network. The color and the blink state have different meanings. Mode Initial Boot LED Short AMBER Long AMBER Globe Services iFusion Long AMBER Normal Operation Long GREEN followed by (for each gateway):
Short GREEN if connected Short AMBER if disconnected Short RED if in Safe Mode Shutdown Disabled AMBER RED AMBER RED Description When booting, the Ready LED will display a series of flashes to indicate this state. A short amber colored flash followed by a long amber colored flash indicates that the operating system has just started to load. When the flashing changes to only a long amber flash, the Globe iFusion has successfully booted its operating system and is now starting up the processes which provide communication. During normal operating, the Ready LED will give one long green flash followed by one or more short flashes for each configured gateway. The color of the short flash indicates where a data connection is currently available on that gateway. Green means the data connection is up and amber means that it is down. At the end of the sequence of short flashes the Ready LED will flash red to indicate that the Globe iFusion is currently in Safe Mode. The Ready LED will begin alternating between amber and red when the shutdown sequence has begun. The shutdown sequence lasts about three
(3) minutes. If for any reason the SIM card in the Globe iFusion cannot be used, the Ready LED will flash red. This could indicate that the SIM is not properly activated, or that it is seated incorrectly in the SIM card reader. Globe iFusion User Guide for i500, i250, iS Rev. G 2-3 SWG-125 Rev. G 2.2.3 BUSY LED June 2013 The BUSY lamp will flash periodically when the main operating system of the Globe iFusion is reading or writing to its internal hard drive. The nominal state of this lamp is to flash. A non-flashing lamp indicates there may be a problem. 2.2.4 AC LED The AC lamp indicates that the Globe iFusion has been plugged into a working power outlet. Note:
The AC lamp does not indicate that the Globe iFusion is powered on. Refer to the description of the POWER LED (Section 5.2.1). 2.2.5 TERMINAL LED The TERMINAL lamp indicates the operational state of the FleetBroadband terminal and has the following indications:
Mode Power-Up LED AMBER Description This indicates that the FleetBroadband terminal is powering up. Error RED A failure has occurred in the FleetBroadband terminal. Shutdown Normal Blinking AMBER The FleetBroadband terminal is being powered down. GREEN The FleetBroadband is fully operational. 2.2.6 ANTENNA LED The ANTENNA lamp has the following indications:
Mode Power Up LED AMBER Error RED Description This indicates that the antenna has recently received power or that it is currently calibrating itself. The antenna has failed to operate as intended and should be inspected for damage to itself or the cable. Searching Blinking AMBER The antenna is attempting to locate a satellite. Globe iFusion User Guide for i500, i250, iS Rev. G 2-4 SWG-125 Rev. G Mode Weak Signal LED Description Blinking GREEN A satellite has been found but the signal is weak. June 2013 Connected GREEN The antenna has found and locked onto the selected satellite. 2.2.7 NETWORK LED The NETWORK lamp has the following indications:
Mode LED Registering AMBER Error RED Voice Ready Blinking AMBER Data Ready Blinking GREEN Connected GREEN Description The FleetBroadband terminal is attempting to register on the Inmarsat network. There was an error attempting to register on the Inmarsat network. The FleetBroadband terminal has registered on the network and can make voice calls using the phone port or corded handset. The FleetBroadband terminal has been authenticated for voice and data communication through Globe Wireless. The primary Packet Data Protocol (PDP) context is now active and data connections are possible to Globe Wireless and the Internet. 2.2.8 GPS LED The GPS lamp is GREEN when a GPS fix has been achieved by the Antenna GPS unit. Mode LED Acquiring GPS AMBER Error RED GPS Fix GREEN Description The GPS is using a stored GPS position and is actively seeking a new fix. There was an error attempting to read data from the GPS. The GPS has acquired its position and is transmitting periodically updated location information. Globe iFusion User Guide for i500, i250, iS Rev. G 2-5 SWG-125 Rev. G June 2013 2.3 The Globe iFusion Rear panel for i250, and i500 Name
(2) LAN Ports RJ11 FXS Input Port
(4) LAN Ports
(6) WAN Ports GSM Antenna Description For Shipboard PCs, switches, routers, and servers. Allows prepaid users to make voice calls without using the GSM subsystem. For Shipboard PCs, switches, routers, and servers. For connecting to other IP gateways and satellite terminals. Connects the GSM Antenna.
(3) RS-232 Serial Ports For adding additional devices requiring serial port connection. 4 USB Ports FBB SIM FAX Port Phone Port Handset Port For adding additional devices requiring USB port connection. Location where the FBB SIM card is inserted. Provides fax connection services for shipboard fax machines. Connects the system for use by a PBX or standard telephone. For installation of an FBB250 handset. Globe iFusion User Guide for i500, i250, iS Rev. G 2-6 i i The following graphic depicts the rear panel of the Globe iFusion for i
. Allows prepaid users to make voice calls without using the GSM subsystem. For Shipboard PCs, switches, routers, and servers. For connecting to other IP gateways and satellite terminals. Connects the Antenna. For adding additional devices requiring serial port connection. For adding additional devices requiring USB port connection. i i i i SWG-125 Rev. G June 2013 This page intentionally left blank. Globe iFusion User Guide for i500, i250, iS Rev. G 2-8 SWG-125 Rev. G June 2013 3.0 Fixed Multiple Lines 3.1 Introduction Your Globe iFusion system can act as a PBX for voice calls using Polycom Voice over IP (VoIP) phones. This service is called Fixed Multiple Lines and provides PIN entry control over the Globe iFusion shipboard phone system and adds many calling features beyond those of a standard satellite terminal. 3.2 Features The features of the Fixed Multiple Lines option are as follows:
Up to nine (9) VoIP phone extensions may be deployed throughout the ship Each extension may be reached from shore using a phone number with the country code prefix of choice A white list determines the phone numbers your crew can dial without the use of a PIN Prepaid users can enter their own PINs to pay for and make calls from VoIP phones The VoIP phones support Call Transfer, Hold, and Conferencing features Note:
4-digit PIN codes are required for calling from ship-to-shore. All settings for a VoIP phone, such as name, extension, and phone number are controlled by the customer using the Globe iPortal Website. Features of the Fixed Multiple Lines service and Polycom VoIP phones are discussed in the following sub-sections. Globe iFusion User Guide for i500, i250, iS Rev. G 3-1 SWG-125 Rev. G 3.3 Features of the PolyCom Phone June 2013 features. Note: At this time, one line only is supported; headsets are not supported; therefore, are not supplied with the phone. 1. Message Waiting Indicator Light alerts you to incoming calls and new voicemail. 2. Line Icons Visual displays let you know the status of the lines.
* Registered line
*A registered line is a line that has been pre-configured by the System Administrator. Registered shared line Unregistered line Voice Mail/Messages
(Voice mail not supported at this time) Globe iFusion User Guide for i500, i250, iS Rev. G 3-2 SWG-125 Rev. G June 2013 Speed-Dial Ringing Call in progress/ Conference Call Forward
(not supported) Do Not Disturb Presence/BLF (Busy Lamp Field) 3. Softkeys Perform functions as shown on the LCD Screen. (Described in more detail within this guide.) 4. Line Indicators Multicolor LEDs display the call state of Line 1 and Line 2:
Solid Green Active call Flashing Green Incoming call Flashing Red Call is on hold 5. Line 1 and Line 2 Keys Use to access the line on which you are receiving or making a call. Only single line (line 1) is supported at this time. 6. Hold Button Push to put an active call on hold. Push again to take the call off of hold. 7. Headset Button Not supported. 8. Speakerphone Button phone. Click to place, receive, or switch the current call to the speaker 9. Microphone Location of the microphone for the hands-free speakerphone. 10. Volume Buttons Press to adjust the volume of the handset, speaker, and ringer. 11. Mute Button Press to mute the audio during a call. 12. Dial Pad Use to dial a telephone number. 13. Feature Keys Dial Button Press to dial the entered phone number or to access the Placed Calls list Globe iFusion User Guide for i500, i250, iS Rev. G 3-3 SWG-125 Rev. G Menu Button June 2013 14. Control arrow keys Scroll through display menus. Use the checkmark to select. 15. Speaker For ringer and hands free speakerphone output. 16. Graphic Display Displays information regarding calls, messages, soft keys, time, date, etc. 3.4 Navigate through Menus Press menu. to enter the basic settings menu or to exit from any Press and to scroll through the menu lists. Note:
Press * to page up and # to page down. These shortcuts do not work in the Contact Directory. After 20 seconds of inactivity, the menu system will automatically exit to the idle display unless an edit session is in progress. Use the keypad to make selections in numbered menu lists 3.5 Configure Basic Settings Press and then select Settings | Basic to configure the following basic settings:
Appearance of the time and date Display contrast Ring type Language support Directory search 3.5.1 Time and Date The time and date appears on the graphic display of the phone. You have control over the format of the time and date display and can turn the display of time and date off. The default time and date format appears in the following figure. Globe iFusion User Guide for i500, i250, iS Rev. G 3-4 SWG-125 Rev. G June 2013 Press Step 1: Select Settings | Basic | Preferences | Time & Date. Step 2: Select from Clock Date, Clock Time, Clock Order, or Enable/Disable. Step 3: Press and to scroll through the options. Step 4: Press to confirm your choice. Step 5: Press or repeatedly to return to the idle display. 3.5.2 Display Contrast Press Step 1:
Select Settings | Basic | Contrast. Step 2:
Press and to increase or decrease the display contrast. Step 3: Press Save to accept changes or to cancel changes. Globe iFusion User Guide for i500, i250, iS Rev. G 3-5 SWG-125 Rev. G June 2013 Step 4: Press or repeatedly to return to the idle display. 3.5.3 Ring Type You can select from the different ring types to distinguish between lines or to have a different ring from other phones near you. You can also set distinctive incoming ringing tones for contacts in your local directory. Press Select Settings | Basic | Ring Type. Step 1:
(Optional) If multiple lines are configured on your phone, first select the line to change from the list using and
. Step 2: Use and to select the desired ring type. Step 3: Press Play to hear the selected ring type. Step 4: Press Select to change to the selected ring type. Step 5: Press or repeatedly to return to the idle display. 3.5.4 Language Support Press Step 1:
Select Settings | Basic | Preferences | Language. Globe iFusion User Guide for i500, i250, iS Rev. G 3-6 SWG-125 Rev. G June 2013 Step 2: Scroll through the list of available languages. Step 3: Press to confirm your choice. Text on the graphic display will change to the language selected. Step 4: Press or repeatedly to return to the idle display. 3.5.5 Directory Search You can configure how the search of the local contact directory is performed. The local contact directory can be searched by first or last name. Press Step 1:
Select Settings | Basic | Preferences | Directory Search. Step 2: Use and to select the directory search parameter. Step 3: Press to confirm your choice. Step 4: Press the Yes or Cancel key to accept or cancel changes. Globe iFusion User Guide for i500, i250, iS Rev. G 3-7 June 2013 SWG-125 Rev. G 3.6 Manage Contacts You can enter 99 contacts in your local contact directory. 3.6.1 Adding Contacts New entries to the local contact directory are added to the top of the list. Step 1:
Press the Dir soft key. Step 2: Select the local contact directory by pressing if it does not appear automatically. Step 3: Press
. The Directory screen displays <New Entry> displays at the top of the list. Step 4: Press to add a new entry. Step 5: Press to enter a first name. Step 6: Enter the first name of the contact from the dial pad. Step 7: Press the OK or Cancel soft keys to accept or cancel. Globe iFusion User Guide for i500, i250, iS Rev. G 3-8 SWG-125 Rev. G Step 8: Press Step 9: Repeat the steps to enter the last name of the contact. Step 10: Repeat the steps to enter a contact number. June 2013 Note:
This is a required field and must be unique (not already in the directory). Entry to this field is denoted by 1 2 3. Step 11: Press to end
. Step 12: Press the Yes or Cancel soft keys to accept or cancel. Step 13: Press repeatedly to return to the idle display. 3.6.2 Deleting Contacts Step 1:
Press the Dir soft key. Step 2: Select the local contact directory by pressing if it does not appear automatically. Step 3: Press and to scroll through the list to locate the contact you wish to delete. Globe iFusion User Guide for i500, i250, iS Rev. G 3-9 SWG-125 Rev. G June 2013 Step 4: Press the Delete soft key to delete the displayed contact from the directory. Step 5: Press repeatedly to return to the idle display. 3.6.3 Placing a Call to a contact To place a call to a contact in the local contact directory, perform the following:
Step 1:
Press the Dir soft key. Step 2: Select the local contact directory by pressing if it does not appear automatically. Step 3: Press and to scroll through the list to locate the contact you wish to call. Step 4: Press or lift the handset. 3.7 Using Basic Features of your phone Your phone is designed to be used like a regular phone on a public switched telephone network
(PSTN). This section will address the following features of the phone:
Placing a Call Answering a Call Ending a Call Placing a Call on Hold Setting Up Conference Calls Transferring Calls Do Not Disturb Globe iFusion User Guide for i500, i250, iS Rev. G 3-10 SWG-125 Rev. G 3.7.1 Placing a Call June 2013 You can place a call using the handset, speakerphone, button. (Line 2 is not supported.) You can also dial the number first, and then choose the method you will use to speak to the other party. button, or the During a call, you can alternate between the Handset by using the handset, or Hands-Free Speakerphone by pressing
. Place a call using the Handset Pick up the handset. Dial the number using the dial pad. Place a Hands Free call With the handset in the cradle, press tone.
, or to obtain a dial Dial the number using the dial pad and press
, or Place a call using the Dial Key Do one of the following steps:
Press the Callers soft key to view the Receive Call list Press to view the Placed Call list Press and to scroll through the list to find the contact Press to complete the call. 3.7.2 Answering a Call Incoming calls may be ignored by pressing the Reject soft key (for private lines) or the Ignore soft key (for private and shared lines). Globe iFusion User Guide for i500, i250, iS Rev. G 3-11 SWG-125 Rev. G June 2013 3.7.2.1 Answer when NOT on another call Using the Handset Answer the call by simply picking up the handset. Hands-free Speakerphone Answer using one of the following steps:
Press With the handset on-hook, press green Press the Answer soft key 3.7.2.2 Answer when on another call where the line status indicator is flashing Phone configured for a Single Line Key The second call may cause a call waiting tone to be played and the display of the call waiting prompt identifying the incoming callers for 10-seconds only. You can choose to ignore the call, answer the call, or reject the call (if a private line). After this (10-seconds) point, the user will need to scroll to the incoming call in order to answer as follows:
Press to place the original call on hold. Press to access the new call. Note:
Soft key labels are updated on the display showing Ignore, Answer, and Reject. Phone configured for Shared Lines The only difference between a shared line and private line is that there is no Reject soft key and that another person on the shared line might answer the call. Globe iFusion User Guide for i500, i250, iS Rev. G 3-12 June 2013 SWG-125 Rev. G 3.7.3 Ending a Call Perform one of the following to end a call:
Press the End Call soft key Replace the handset Press if in Hands-free Speakerphone Mode 3.7.4 Placing a Call on Hold During the call, press which will be indicated on the graphic display by the hold icon To resume the call, press the Resume soft key or the hold button again Note:
Since using the Hold feature typically generates music or beeps, avoid placing a conference call on hold. If you have multiple calls on hold, use the Resume soft key to retrieve the desired call and to switch between the calls, then press If two or more calls are on hold, an indication appears on the graphic display, e.g., this is the third call out of four calls.
, indicates that 3.7.5 Setting up Conference Calls Globe iFusion User Guide for i500, i250, iS Rev. G 3-13 SWG-125 Rev. G Step 1:
Call the first party. June 2013 Step 2: Press the Conf soft key to create a new call. (The active call is placed on hold.) Step 3: Call the second party. Step 4: When the second party answers, press the Conf soft key again to join all parties in the conference. To Split a conference call:
Press the Split soft key. This places both parties on hold. Set up a Conference Call When you are in an active call, perform the following to add members:
One call on hold:
If you have one call on hold, press Join soft key. to return to the call on hold, and then press the
(1) This creates a conference call with the active call, the call on hold, and yourself. Multiple calls on hold:
Globe iFusion User Guide for i500, i250, iS Rev. G 3-14 SWG-125 Rev. G June 2013 If you have multiple calls on hold, use and press the Join soft key. and to switch to the desired call on hold
(2) This creates a conference call with the active call, the call on hold, and yourself. To End a Conference Call Press the End Call soft key, or simply hang up. The other parties will continue to be connected. 3.7.6 Transferring Calls There are three ways to transfer a call:
Consultative Transfer The party to whom you wish to transfer the call answers their phone before you transfer the call or hang up. You can consult with them before completing the transfer. Blind Transfer The call is automatically transferred after you dial the number of the party to whom you wish to transfer the call. Attended Transfer The parties are automatically connected to each other after you exit the conference. Consultative Transfer Step 1:
During a call, press the Trans soft key. The active call is placed on hold. Step 2: Enter the number to which you want to transfer the call. Step 3: As soon as the ring-back sound is heard, or after the party answers, press the Trans soft key to complete the transfer. You can talk privately to the party to which you are transferring the call before the transfer is completed, if desired. If you are using a handset, the transfer can be completed by putting the handset on the cradle. You can cancel the transfer before the call connects by pressing the Cancel soft key. Globe iFusion User Guide for i500, i250, iS Rev. G 3-15 SWG-125 Rev. G Blind Transfer Step 1:
During a call, press the Trans soft key. June 2013 Step 2: Press the Blind soft key. Step 3: Do ONE of the following steps:
Enter the number to which you want to transfer the call Press the Dir soft key to access the local contact directory. Use and to access the contacts, and then press
. Press the Callers soft key to access the Received Call List and use and to access the contact, and then press Attended Transfer The parties are automatically connected to each other once you hang up. 3.7.7 Do Not Disturb Step 1:
To Enable Do Not Disturb, press Disturb to prevent the phone from ringing on incoming calls. and select Features | Do Not A flashing icon and text on the graphic display indicates that Do Not Disturb is turned on. Globe iFusion User Guide for i500, i250, iS Rev. G 3-16 SWG-125 Rev. G June 2013 Step 2: To Disable Do Not Disturb, press Disturb. and select Features | Do Not Note:
Do not disturb is local to the phone itself, and may be overridden by call server settings. Contact your System Administrator for more information. Step 3: To configure multiple lines for Do Not Disturb, use and Disturb on a line-by-line basis using the same instructions as above. to set Do Not 3.8 Troubleshooting Your Phone This section contains general troubleshooting information to help you solve any problems you might encounter with your phone. The tables subsection list possible trouble symptoms, the likely causes of these problems, and the recommended corrective actions to take. Securing the Handset Controls Access to Screens and Systems Calling Displays To obtain more detailed troubleshooting information, you can access certain menus on your phone that test your phone hardware. 3.8.1 Securing the Handset on-hook Due to ship vibration, etc., the handset can become dislodged from the phone. To prevent this from happening, perform the following steps to change the phone hook tab to the secured position. Globe iFusion User Guide for i500, i250, iS Rev. G 3-17 SWG-125 Rev. G June 2013 When you remove the handset from the cradle of the phone, notice a tab. If the tab is flush (flat) against the cradle, you must change it; however if it protrudes from the opening, you need do nothing, as it is already set-up to hold the handset securely in place when resting in the cradle of the phone. Changing the Phone Hook Tab the front of the From phone, use a pointed object such as a ball point pen or small screwdriver to push the tab out from the front through the rear of the phone. The unit pops out all as one piece as shown above. Manipulating the piece just removed, re-insert it back through the Globe iFusion User Guide for i500, i250, iS Rev. G 3-18 SWG-125 Rev. G June 2013 hole on the rear of the cradle so that when the tab comes through the front, the tab is protruding and not flush or flat against the phone cradle. When positioned correctly, push on the round disc from the rear of the phone to snap it into place. The phone is now secured to the cradle and should not slip off due to ship vibration. For further assistance, contact the Globe Wireless Customer Support Center at:
Within the United States or Canada: 1-(877)-535-0653 Overseas: 1-(321)-308-0112 3.8.2 Controls Symptom Problem Corrective Action The dial pad does not work. The dial pad on the phone does not respond. Do one of the following:
Check for a response from other feature keys or from the dial pad. Place a call to the phone from a known working telephone. Check for display updates. the LAN port Check if is active or inactive. Press the Menu key, and select Status | Network | Ethernet. From the Ethernet page, scroll to the LAN port field and verify it is active. Check the termination at the switch or hub end of the network LAN cable. Ensure the switch/hub port connected to the is operational. (If not, contact your system administrator.) telephone Before restarting the phone, contact your system administrator who may want to troubleshoot your phone in more detail before restarting the phone and losing current status information. Globe iFusion User Guide for i500, i250, iS Rev. G 3-19 SWG-125 Rev. G 3.8.3 Access to Screens and Systems June 2013 Symptom Problem Corrective Action There is no response when you press a feature key. The phone is not in an active state. The screen shows Network Link is Down . The LAN cable is not properly connected. Do one of the following:
Press the keys more slowly. Check with your system administrator to see if the key has been mapped to a different function or is disabled. Place a call to the phone to check that inbound call display and ringing is normal. If successful, try to press feature keys within the call to access the Main Menu, for example. To confirm that the line is active, press the Menu key and then select Status | Lines | Line Information. From the Line Information page, verify your phone line is registered. Do one of the following:
Check termination at the switch or hub (furthest end of the cable from the phone). Check that the switch or hub is operational (flashing link/status lights) or contact your system administrator. Check if the LAN port is active or inactive. Press the Menu key and select Status | Network | Ethernet. From the Ethernet page, scroll to the LAN port field and verify it is active. To attempt re-registration to the call server, reboot your phone. Contact your system administrator. Globe iFusion User Guide for i500, i250, iS Rev. G 3-20 SWG-125 Rev. G 3.8.4 Calling June 2013 Symptom Problem Corrective Action There is no dial tone. Power is not correctly applied to the phone. Do one of the following:
Check that the screen is illuminated. Dial tone is not present on one of the audio modes. The phone does not ring. Ring setting or volume is low. Outbound or inbound calling is unsuccessful. Ensure the LAN cable is inserted properly at the back of the phone by unplugging and re-inserting. If using PoE, have your system administrator check that the switch is supplying power to the phone. Do one of the following:
Switch between Handset and hands free speakerphone to see if the dial tone is present for one of the audio modes. If the dial tone exists on another audio mode, connect a different handset to isolate the problem. Do one of the following:
Adjust the ringing level from the front panel using the volume up/down keys. Check status of the handset and hands free speaker phone. Do one of the following:
Place a call to the phone under investigation. Check that the screen indicates incoming call information. Lift the handset. Ensure the dial tone is present and place a call to another extension or number. Check that the screen changes in response. You turned off the ringer. Do one of the following:
During an incoming call, lift the handset and press the Speaker phone key to obtain a dial tone. Press the ringing Line Key or the Answer soft key Globe iFusion User Guide for i500, i250, iS Rev. G 3-21 SWG-125 Rev. G Symptom Problem Service Unavailable appears on the screen. The user pressed the New Call soft key, dialed a number with the handset on-hook, or attempted to make a call from contact directory the phone was registered. before the June 2013 Corrective Action to answer the call. Check with your system administrator to see when your phone will be registered. 3.8.5 Displays Symptom Problem Corrective Action Power is not correctly applied to the phone. There is no display. The display is incorrect. The display has bad contrast. The contrast needs adjustment. Outbound or inbound calling is unsuccessful. Do one of the following:
Check that the screen is illuminated. Ensure the LAN cable is inserted properly at the back of the phone by unplugging and re-inserting the cable. If using Power over Ethernet (PoE), have your system administrator check that the switch is supplying power to the phone. Do one of the following:
Restart the phone to obtain a default level of contrast. Do one of the following:
Place a call investigation. Check indicates incoming call information. the phone under the screen that to Lift the handset. Ensure the dial tone is to another present and place a call extension or number. Check the screen changes in response. that The display flickers. A certain type of older fluorescent lighting Do one of the following:
Globe iFusion User Guide for i500, i250, iS Rev. G 3-22 SWG-125 Rev. G Symptom June 2013 Problem causes the display to appear to flicker. Corrective Action Move the phone away from the lights. Replace the lights. For further assistance, contact the Globe Wireless Customer Support Center at:
Within the United States or Canada: 1-(877)-535-0653 Overseas: 1-(321)-308-0112 Globe iFusion User Guide for i500, i250, iS Rev. G 3-23 SWG-125 Rev. G June 2013 This page intentionally left blank. Globe iFusion User Guide for i500, i250, iS Rev. G 3-24 SWG-125 Rev. G June 2013 4.0 Using a Standard Phone Desk phones, PBX systems, and other touch-tone voice devices can be used via the Globe iFusion phone port These devices are connected to the Globe iFusion phone port using a standard RJ-11, 4-conductor phone cord. Calls can be placed and received in the typical fashion. Note:
In some cases, a PIN access code may be required. 4.1 Your Phone Number Your phone port phone number, which is also known as the MSISDN (Mobile Station International Subscriber Directory Number) is determined by the Globe Wireless SIM card inserted into the SIM port on the back of the Globe iFusion. With each Globe iFusion, Globe Wireless includes a Product Registration Information Sheet containing all of the Globe iFusion identifying numbers as well as the phone and fax numbers. Please consult this sheet to determine your phone number. 4.1.1 Placing a Call from the Phone The first step is to connect your phone to the Phone interface on the rear of the Globe iFusion. To make a call, dial:
00 <country code> <phone number> followed by #. Example: To call Globe Wireless in the U.S.A. (+1 3213080112) from an analog phone, dial the following: 00 1 3213080112 #
4.1.2 Receiving a Call to the Phone To receive a phone call on a desk phone or other device, connect the device to the phone interface located on the rear of the Globe iFusion. The device will ring when the terminal receives a voice call. Globe iFusion User Guide for i500, i250, iS Rev. G 4-1 SWG-125 Rev. G June 2013 4.1.3 Making a Call to the Phone from Shore To make a call to the phone connected to the Globe iFusion, dial:
+ <voice msisdn>
+ is a prefix used in front of the country code for international calls Voice MSISDN. The first part of the voice msisdn is always 870 for all BGAN systems 4.2 Captain Override Since the Globe iFusion allows calls to be placed from several locations, there may be times when a ship has a higher priority call to place but the Globe iFusion voice line is currently in use by a low priority call (typically a GSM call). In such a case, the lower priority call can be interrupted and the higher priority call can then be placed. When the phone is taken off the hook while there is another call in progress, you will hear a busy tone. To terminate the call which is causing this busy signal, perform the following:
Press the hook button on your phone two times in rapid succession which will terminate the current call You will hear a standard dial tone from your phone indicating that you may now proceed with your call Globe iFusion User Guide for i500, i250, iS Rev. G 4-2 The FBB handset can be used via iFusion RJ-11 phone the port using a standard RJ-11 phone cable. This provides the basic instructions for the following:
Connecting the FBB250 corded handset to the Procedures for making a call Procedures for receiving a call iFusion The handset allows access to the majority of the FleetBroadband functions. It provides a logical and iFusion as well as easy to read display. The procedures for connecting the handset to the making and receiving calls are detailed in the following subsections. i i i i SWG-125 Rev. G June 2013 5.1.1 Connect the handset to the Globe iFusion Connect the RJ-11 phone cable from the FBB250 handset to the Handset Port located on the rear of the Globe iFusion. 5.1.2 Making a Call Step 1:
Using the alpha-numeric keypad on the handset, dial the number in the following format:
00 + [country code] [area code] [number]
Step 2: Press Step 3: To end the call, press 5.1.3 Receiving a Call Step 1:
The phone will ring when a call is coming in, and the call number will be displayed on the handset screen. Step 2: Answer the incoming call by pressing Step 3: To end the call, press Globe iFusion User Guide for i500, i250, iS Rev. G 5-2 SWG-125 Rev. G June 2013 6.0 Using a Fax Machine 6.1 Your Fax Number All FleetBroadband SIM cards are provisioned with two (2) numbers
(MSISDNs), one each meant for 3.1Khz/fax calls and standard voice calls (aMBe+2). Your fax port phone number, which is also known as a MSISDN number is determined by the Globe Wireless SIM card inserted in the SIM port on the back of the Globe iFusion. With each Globe iFusion, Globe Wireless includes Product Registration Information Sheet which contains all of the Globe identifying numbers as well as the phone and fax numbers. Please consult this sheet to determine your fax number. iFusion a 6.1.1 Sending a Fax from the Ship When audio equipment (analog phone, Fax, or primary handset) connected to their respective ports is off-
Note:
3.1 Khz audio call is meant for fax transmission and is not recommended for normal voice conversation as the airtime charge for 3.1 Khz audio is expected to be significantly higher than the standard voice call. Fax in the Globe iFusion works in the same way as it does through a telephone line. To send a fax to a fax machine connected to the Globe iFusion, perform the following:
1. Connect the Fax Machine to the FAX port with a standard 4-conductor RJ-11 cable. 2. Place the documents to be sent, on the fax machine (as per fax machine instructions). 3. Dial the number on your fax machine, using the following format:
Globe iFusion User Guide for i500, i250, iS Rev. G 6-1 SWG-125 Rev. G June 2013
<+country code><destination fax number> # (for example, +6512345678#) Note:
4. Wait until the fax is sent. 6.1.2 Sending a Fax to the Ship To send a fax to a fax machine connected to the Globe iFusion, dial the following:
+ <fax MSISDN>
+ is a prefix used in front of the country code for international calls Fax MSISDN is the dedicated fax number for the SIM card in your Globe iFusion Note:
The first part of the fax MSISDN is always 870 systems. all BGAN 6.1.3 Receiving a Fax on the Ship To receive a fax transmission, connect the fax machine to the Fax interface of the Globe iFusion. The device will ring when the terminal receives a fax call. Globe iFusion User Guide for i500, i250, iS Rev. G 6-2 SWG-125 Rev. G June 2013 7.0 Using a Mobile Phone 7.1 GlobeMobile Services GlobeMobile is the Globe Wireless shipboard mobile phone service. The Globe iFusion is equipped with a full GlobeMobile gateway and antenna which provide two-way cellular calling and text messaging routed over the satellite connection. The GlobeMobile services are all based on the GSM prepaid model. This means that each user must have a Globe Wireless SIM a refresh card which gives the user the credit necessary to talk or text.
To provide the shipboard GSM network, the Globe iFusion has a GSM (Globe Mobile antenna) installed in a central location onboard your vessel. It is usually located in a stairway or hallway in order to achieve the best possible coverage. Phone calls placed onboard ship are received by the GlobeMobile antenna, routed through the Globe iFusion, sent over the satellite and then connected to their final destination using terrestrial phone and GSM networks. Charges for the calls are deducted automatically from the prepaid account as the call is in progress. Contact your captain for SIM or refresh cards, and information about phone and text message rates. Globe iFusion User Guide for i500, i250, iS Rev. G 7-1 SWG-125 Rev. G 7.2 Getting Started Once you type in the URL, the Globe iFusion is displayed as shown below. Depending on what you wish to do, perform one of the following:
June 2013 First Time User Click if you need to set up an account Downloads Click to display the page of available downloads. Follow directions from there Login If you have your Userid and Password, click this link to display the login screen Help application At any time, from any page, you can click on Help to display the online help 7.2.1 First Time User Click the First Time User? link located on the login page to display the instructions for signing up for an account to be used with your mobile phone. Globe iFusion User Guide for i500, i250, iS Rev. G 7-2 SWG-125 Rev. G June 2013 Note:
GlobeMobile SIM cards will only work in unlocked mobile phones. Some mobile devices are locked to a particular carrier. If this is the case you will not be able to use the Globe Wireless SIM card in your current device. 7.2.1.1 Unlocked GSM Mobile Phone Globe iFusion User Guide for i500, i250, iS Rev. G 7-3 SWG-125 Rev. G June 2013 If you have an unlocked GSM Mobile phone, click the corresponding link and walk through the following steps:
Step 1: Referring to the graphic above, obtain a Globe Wireless SIM card, available from your Captain or other designated officer responsible for selling SIM cards and refresh cards on the vessel. Step 2: Referring to the graphic above, insert the SIM into your mobile phone by performing the following:
Power off the mobile phone Remove the old SIM card following the instructions of the mobile device Insert the Globe Wireless SIM in the slot from which the old SIM was removed Note:
Remember, some mobile devices are locked to a particular carrier. If this is the case you will not be able to use the Globe Wireless SIM card in your current device. Globe iFusion User Guide for i500, i250, iS Rev. G 7-4 SWG-125 Rev. G June 2013 Step 3: Referring to the graphic above, once the Globe Wireless SIM is inserted into your phone and the phone is ready for operation, turn the power to ON. Once the phone has registered itself on the Globe Wireless Network, one of the following messages will be displayed:
Carrier Name: GWIRELESS or Carrier Code: 310 720 Step 4: Referring to the above graphic, wait to receive an SMS text message welcoming you to the GlobeMobile network once your phone has been registered (on the Network). This message will contain the following information:
Your phone number (Your phone number is also your userid) Your password for the Globe iFusion website Step 5: Once you are set up and have received your phone number (userid) and password, log in by typing your Userid and Password, and then clicking the Login button. Globe iFusion User Guide for i500, i250, iS Rev. G 7-5 SWG-125 Rev. G 7.2.1.2 No Mobile Phone June 2013 If for whatever reason you do not click on first option; whether you do not have an unlocked mobile phone, or do not wish to use a mobile phone, you can still create an account without using a GlobeMobile SIM card. Click the corresponding link to display the Create a new Globe iFusion Account screen. Globe iFusion User Guide for i500, i250, iS Rev. G 7-6 SWG-125 Rev. G June 2013 Step 1: Populate the fields in the screen with your name, username, Date of Birth, password, and home country. Step 2: Answer the three Challenge Questions. (You can click on the drop-down arrow to select a different challenge question, if desired.) If for some reason you forget your logon or password, these questions will be asked to verify your identification before authorizing log on. Step 3: Enter the GlobeMobile Credit Reload Code which you should have received from the captain or authorized personnel. Step 4: Click the links to read the Terms of Service and the Privacy Policy. Once read and understood, click to place a checkmark in the I Agree checkbox and click the Next Step button. A pop-up confirmation will be displayed. Globe iFusion User Guide for i500, i250, iS Rev. G 7-7 SWG-125 Rev. G June 2013 Step 5: Click OK to display a Welcome! Screen which displays your email address. Step 6: Click the Continue to Globe iFusion button which will re-display the opening page.. Step 7: Click the Login button to display the Login popup. Globe iFusion User Guide for i500, i250, iS Rev. G 7-8 SWG-125 Rev. G June 2013 Step 8: Enter your User ID and Password and click the Login button. 7.2.2 Downloads Step 1: Click the Downloads link located on the login page to display a list of free downloads. Globe iFusion User Guide for i500, i250, iS Rev. G 7-9 SWG-125 Rev. G June 2013 Step 2: Click the Download button below the item to be downloaded and follow the download instructions. 7.2.3 Login Step 1:
If you know your login and password, click the Login link to display he login pop-up. Globe iFusion User Guide for i500, i250, iS Rev. G 7-10 SWG-125 Rev. G June 2013 Step 2: Type your User ID and Password in the fields and click the Login button to display the 7.2.3.1 Forgot Password If you have forgotten your Password, click on the Forgot UserID/Password link on the Login pop-up. The Forgot Your UserID/Password? screen is displayed. Receive password by an SMS message sent to your phone Step 1:
Click the Receive password by an SMS message sent to your phone link to display the Forgot your Password? screen. Globe iFusion User Guide for i500, i250, iS Rev. G 7-11 SWG-125 Rev. G June 2013 Step 2: Type your phone number in the Phone # field and click the Submit button. Your password will be sent to your phone via SMS message. Step 1:
Click the Password? screen. link to display the Forgot your Step 2: Type your User ID in the field (as shown above) and click the Proceed button. A screen will be displayed requesting you supply a new password, your date of birth, and the answers to the three challenge questions. Globe iFusion User Guide for i500, i250, iS Rev. G 7-12 SWG-125 Rev. G June 2013 Step 3: Populate the required fields and click the Continue button. Step 4: The opening screen is once again displayed. Step 5: Click on Login at the top right corner of the screen to display the Login pop-up. Step 6: Enter your User ID and the password you just created and click the Login button. The default Communication Status screen will be displayed. Globe iFusion User Guide for i500, i250, iS Rev. G 7-13 SWG-125 Rev. G June 2013 7.2.3.2 Forgot User ID If you have forgotten your User ID, click on the Forgot UserID/Password link on the Login pop-up to display the Forgot Your UserID/Password? screen. Step 1:
Click the UserID or Password? screen. link to display the Forgot your Globe iFusion User Guide for i500, i250, iS Rev. G 7-14 SWG-125 Rev. G June 2013 Step 2: Click link to display the Forgot UserID screen. Step 3: Populate the First name, Last name, Date of Birth, and Home Country fields; then click the Proceed button. Your User ID will be displayed. If you entered erroneous information on the Forgot User ID page, you will receive the following error message. Click OK and follow the steps. Globe iFusion User Guide for i500, i250, iS Rev. G 7-15 SWG-125 Rev. G 7.2.4 Placing and Receiving Calls June 2013 Step 1: Dial + [country code] [area code] [number]. You may hear a dial tone or ringing tone depending on destination and time delay. Step 2: Once you have finished the call, hang-up. Note:
Once disconnected, you will receive a free text message with the cost of the call and your remaining balance. 7.2.5 SMS Text messaging Step 1: Enter your SMS message (refer to your phone user manual for instructions). An SMS message can be up to 160 characters in length. Step 2:
user manual for instructions). Step 3: Send the message. or email address (refer to your phone Note:
Multimedia (MMS) messages are not currently supported. 7.2.6 Operation Entering and Exiting Shipping Ports Although you can use the GlobeMobile SIM to roam on standard GSM shore networks, these calls are at much higher rates. Globe Wireless recommends that you use a local SIM while on shore whenever possible. Also note that as the vessel enters and leaves a distance of two miles from the shoreline, the Globe iFusion may disable and enable the GSM Antenna unit(s). Important!
It is especially important for mobile phone users to take note of which carrier is displayed on their device once the vessel nears the shoreline. The Globe Wireless carrier symbol is GWIRELESS. Globe iFusion User Guide for i500, i250, iS Rev. G 7-16 SWG-125 Rev. G June 2013 8.0 Web-Based Software 8.1 Getting Connected 8.1.1 Configuring your IP Connection The Globe iFusion supports the network protocol DHCP to automatically configure your PC with the correct network settings. To ensure your PC is configured to this setting, go to Control Panel |
Network Settings | Local Area Connection (Click View Status). Click the Properties button to display the Local Area Connection Properties screen. Step 1:
Version 4 (TCP/IPv4) . Internet Protocol Step 2: Click the properties button to display the Internet Protocol Version 4 Properties screen. Globe iFusion User Guide for i500, i250, iS Rev. G 8-1 SWG-125 Rev. G June 2013 Step 3:
shown in the above example) to ensure that web browsing works properly. Obtain IP and DNS server address automatically 8.1.2 Supported Web Browsers Globe iFusion web application supports the most recent versions of all major web browsers to include:
Microsoft Internet Explorer version 8 Apple Safari version 5 (recommended) Google Chrome version 3 Mozilla Firefox version 3 8.1.3 The URL The Globe iFusion web application can be accessed by its name. To access this web application, open your web browser and type (for example):
http://globe.ifusion Alternatively, the Globe iFusion web application can be accessed by its IP address. Globe iFusion User Guide for i500, i250, iS Rev. G 8-2 SWG-125 Rev. G http://192.168.1.210 June 2013
(Substitute the example of 192.168.1.210 with the IP Address of your Globe iFusion.) 8.2 Navigation 8.2.1 The Menu and Sub-Menu Once you have entered the URL and logged into the Globe iFusion, depending on where you navigate to, determines the menu / sub-menu items displayed. The following is an example of the
(Satellite) menu as well as the associated sub-menu:
In the above example, the Menu button selected is Satellite. The sub-menu buttons associated with Satellite are displayed on the left side of the screen. If the user presses the Network Menu button, a different set of sub-menu buttons will be displayed on the left side of the screen. The menus and sub-menus are described within this document. 8.2.2 Help Click on Help at anytime from any screen to access the Online Help application. Globe iFusion User Guide for i500, i250, iS Rev. G 8-3 SWG-125 Rev. G June 2013 8.2.3 Communication Status (Home Page) Click on the Home menu button at any time to navigate to the Home Page which contains the Communication Status information on services currently in use. This page gives a quick view of which satellite terminal the Globe iFusion currently prefers, that phone). It also displays the Gateway Selection Mode: Manual or Automatic. 8.2.4 Login To access the web application, open your web browser and type the following URL:
http://globe.ifusion Alternatively you can type the IP address of the Globe iFusion. For example:
http://192.168.1.210 The opening screen is displayed. If you already have an account, you can log in. If you are a first time user, you can set up a new account from this screen. Globe iFusion User Guide for i500, i250, iS Rev. G 8-4 SWG-125 Rev. G June 2013 Refer to the following table for a description of the fields located on the main Globe iFusion screen:
Component Description First Time User?
Button Click to set up a new account Using your own mobile phone Sign up for prepaid email service only Downloads Click to display a list of available downloads. Login Help Click to display the pop-up Login screen where you will enter your User ID and Password. Click at any time from any screen to access the Online Help application. Globe iFusion User Guide for i500, i250, iS Rev. G 8-5 SWG-125 Rev. G 8.2.5 Logout June 2013 Click the Logout button at any time to log off the system. When you logout, you will be returned to the Globe iFusion beginning screen. 8.3 Users There are three types of users for the Globe iFusion:
Admin Prepaid_user Web Browser Each user type is discussed in the following sections. You may also click on a user type from the
(above) list to link to the specific section. Globe iFusion User Guide for i500, i250, iS Rev. G 8-6 SWG-125 Rev. G 9.0 Admin User June 2013 The Admin user is used to view the current settings of the Globe iFusion. The user has no email or web browsing ability. Globe iFusion ID number and then the password. The Admin User Globe iFusion screen contains the following tabs:
Home (default) Satellite GlobeMobile Network Usage VSAT Downloads Globe iFusion User Guide for i500, i250, iS Rev. G 9-1 SWG-125 Rev. G 9.1 Satellite Tab June 2013 Click on the Satellite Tab to display the following sub-tabs:
Status Call History Data History Logs Information Safe Mode Globe iFusion User Guide for i500, i250, iS Rev. G 9-2 SWG-125 Rev. G 9.1.1 Status Sub-tab June 2013 Status is the default sub-tab within the Satellite tab. The Status sub-tab displays the Globe iFusion FBB Equipment Status. Signal Green bars indicate signal strength of the equipment Temperature Indicates if the equipment temperature is within the normal range GPS Displays the GPS coordinates:
GPS Date, GPS Latitude, GPS Longitude, GPS Course, and GPS Speed Registered A green checkmark indicates that the Globe iFusion has connected to the satellite and has registered with the Inmarsat shore system. Data Connection Displays the connection address Azimuth Displays current Azimuth. Elevation Displays current Elevation. Globe iFusion User Guide for i500, i250, iS Rev. G 9-3 SWG-125 Rev. G 9.1.2 Call History Sub-tab June 2013 The Call History sub-tab shows only calls made using the Globe iFusion internal FleetBroadband 250 voice line. Depending on your configuration, the GlobeMobile service may be using this line. If so, all calls made from mobile phones will be logged in this list as well. Click on the Call History sub-tab to display the Globe iFusion Daily Call Log which displays the time of the call, the dialed phone number, and the duration of the call. The user has the following options:
Display the log for a specific day by clicking the Prev Day or Next Day button Viewing account code information Editing account code information less than 24 hours old Saving the changes to the account codes for the calls Account codes can be used by your company for billing calls to a third party. The codes will be reflected on the company invoice for the calls made. The admin user has a 24 hour window in which to edit these account codes. After that time the codes will have been transmitted to shore and are no longer editable. If your configuration uses the voice line of the internal FleetBroadband, those calls will be shown with an account code of 299. This code is never editable. Globe iFusion User Guide for i500, i250, iS Rev. G 9-4 SWG-125 Rev. G 9.1.3 Data History Sub-tab June 2013 Click on the Data History sub-tab to display the Globe iFusion Data Connection Log which displays the Date, Time, Duration (of time in minutes/seconds), and Volume transferred in megabytes. You can display the log for a specific day by clicking the Prev Day or Next Day button. As with Call History; the Data History sub-tab screen shows only data connections made by the internal FleetBroadband. The list includes both streaming and background data connections. GlobeMobile Digital Quality Voice (DQV) connections are also listed here. The connection history is updated approximately once per minute and shows approximate values for the connection duration and volume. Globe iFusion User Guide for i500, i250, iS Rev. G 9-5 SWG-125 Rev. G 9.1.4 Logs Sub-tab June 2013 Click on the Logs sub-tab to display the Globe iFusion System Logs. Click the dropdown arrow in the Choose a log: field and select the Error Log or the Event Log which displays the Date, Time, Duration (of time in minutes/seconds), and the event or error that occurred. Globe iFusion User Guide for i500, i250, iS Rev. G 9-6 SWG-125 Rev. G 9.1.5 Information Sub-tab June 2013 Click on the Information sub-tab to display specific equipment information about the Globe iFusion (Manufacturer ID, Model, SW Version, Subscriber #, etc.). Manufacturer ID Lists the Manufacturer name; i.e., Globe Wireless, Addvalue, etc. Model Lists the Model; i.e., Globe iFusion Software Version Displays the current version of the software being used IMEI # Displays the International Mobile Equipment Identity number IMSI # Displays the International Mobile Subscriber Identity number ADU Serial # Displays the serial number of the Above Deck Unit (ADU) BDU Serial # Displays the serial number of the Below Deck Unit (BDU) MAC Displays the Media Access Control (MAC) Address Globe iFusion User Guide for i500, i250, iS Rev. G 9-7 SWG-125 Rev. G 9.1.6 Safe Mode Sub-tab June 2013 The Globe iFusion automatically controls internal FleetBroadband. In the unlikely event that the FleetBroadband stops responding to commands, the Globe iFusion will reboot it automatically. This is designed to give greater uptime and recovery in the case of hardware malfunction. However, this also poses some risks when upgrading the firmware of the FleetBroadband. the data connections made by the Safe Mode is an administrative function used to prevent the automatic reboot of the internal FleetBroadband by the Globe iFusion. The main purpose of Safe Mode is to upgrade the firmware of the FleetBroadband. (Refer to Appendix C for steps to update the Globe iFusion Firmware.) Clicking the Safe Mode button prevents the power from being shut off to the FBB unit Click the Shut Down button to power down the FBB unit Globe iFusion User Guide for i500, i250, iS Rev. G 9-8 SWG-125 Rev. G 9.2 GlobeMobile Tab June 2013 Click on the GlobeMobile Tab to display the following sub-tabs:
Status (default) Admin GlobeVoice Lines 9.2.1 Status Sub-tab The default sub-tab (Status) displays the GlobeMobile System Health screen with the following information:
The GSM System ID This is used to uniquely identify your GSM network on the vessel. System Status When it displays a green checkmark, the mobile devices on the vessel can place GSM phone calls. When it displays a red X, no GSM phone calls can be made. Globe iFusion User Guide for i500, i250, iS Rev. G 9-9 SWG-125 Rev. G June 2013 BTS Connected In order to make GSM phone calls and send SMS text messages, the BTS (GlobeMobile antenna) must be connected to the Globe iFusion and it must be fully operational. When this is the case, a green checkmark will be displayed and when it is not the case a red X will be displayed. GPS Feed In order to determine the proximity to the coastline so that the GSM network can be disabled, GlobeMobile relies on a GPS feed from the internal FleetBroadband 250 unit. If this is present, a green checkmark will be displayed and if it is not present a red X will be displayed. 9.2.2 Admin Sub-tab The Admin sub-tab allows the Administrator to view and/or perform certain GlobeMobile FBB Management Functions:
Current FBB Calls in Progress Displays the number of FBB calls currently in progress. Clear Phone Line The Administrator can end all of the current calls with the Clear Phone Line button. This is an important feature when using the FleetBroadband Voice line rather than Digital Quality Voice (DQV). In that configuration users will tie up the voice line of the terminal and this could be at an inopportune time for the captain or officers of the vessel. Control BTS (antenna) Behavior determines the power to the BTS (GlobeMobile Antenna). The Administrator can choose the mode which Always Off will disable the BTS (GlobeMobile Antenna) entirely and no calls will be possible until the state is changed. BTS Tracking GPS will use the GPS to determine the proximity of the vessel to the shoreline and disable the BTS (GlobeMobile Antenna) when the vessel approaches it. Always On will permanently enable the BTS (GlobeMobile Antenna) without regard for geographical location. Globe iFusion User Guide for i500, i250, iS Rev. G 9-10 SWG-125 Rev. G 9.2.3 GlobeVoice Lines Sub-tab June 2013 The GlobeVoice Lines sub-tab displays the configuration of the system GlobeMobile uses to make GSM phone calls. The options are as follows:
FBB VOIP This is a Digital Quality Voice (DQV) setting. GSM calls will be routed over FleetBroadband using an 8Kbps Streaming connection. This setting includes the number of lines available for GlobeMobile using this technique. FBB Voice In this setting the Internal FleetBroadband voice line and/or any other external For external devices, the OUT 1, OUT 2, and OUT 3 ports on the rear of the Globe iFusion are used to connect the Globe iFusion to them. VSAT This is a Digital Quality Voice (DQV) setting. GSM calls will be routed over the VSAT device using the Committed Information rate (CIR). This setting includes the number of lines available for GlobeMobile. Globe iFusion User Guide for i500, i250, iS Rev. G 9-11 SWG-125 Rev. G 9.3 Network Tab June 2013 Click on the Network Tab to display the following sub-tabs: (The Users sub-tab is the default.) Users (default) Gateways Proxy Server Firewall IP Configuration Diagnostics Routes SNAP UPS Reboot The Network tab is used to display the configuration of the Globe iFusion network communication settings. This includes interconnections with other satellite terminals, LAN settings, and others. Globe iFusion User Guide for i500, i250, iS Rev. G 9-12 SWG-125 Rev. G 9.3.1 Users Sub-tab June 2013 The Users sub-tab displays the User Name (logon ID), GlobeMobile phone number, and the Type of user; i.e., Prepaid (email), Administrator, or Web only. The list reflects the users currently registered on the vessel and what type of user they are. Prepaid users who use their phone number as their username, are listed only when they have activated a GSM phone with a Globe Wireless SIM card inside it while on the vessel The Admin account will always be listed Web Only accounts are permanent to the vessel but are created using the Globe iPortal It can take up to 20 minutes for a Prepaid account to appear on the user list after mobile phone activation. Globe iFusion User Guide for i500, i250, iS Rev. G 9-13 SWG-125 Rev. G 9.3.2 Gateways June 2013 Click on the Gateways tab to display the TCP/IP Gateways screen. This screen displays the network gateways that are configured to include their Priority, Gateway Name, Type, and Actions. Gateways are the connections to the Globe Wireless Network via communications devices such as satellite terminals, UMTS devices, 803.11 wireless connections, and any other TCP/IP device. These devices are managed via the Globe iPortal and are read-only in the Globe iFusion web interface. Step 1:
In the Actions column, click on to display the View Gateway screen. The View Gateway screen displays the Gateway Type, Name, IP Address, Alias IP Address, Subnet Mask, Park Time, Hold Off, and Check Time fields. Step 2: Click the Back button to return to the main TCP/IP Gateways screen. Globe iFusion User Guide for i500, i250, iS Rev. G 9-14 SWG-125 Rev. G 9.3.3 Proxy Server June 2013 Click on the Proxy Server tab to display the Proxy Server Website Filters screen. There are three different modes used by the proxy server; the selected mode is displayed in the Filter Mode: field. These modes are:
No Filtering all websites are accessible Block Selected Sites Domains listed are blocked and cannot be accessed Allow Only Selected Sites Only the Domains listed can be accessed 9.3.4 Firewall Click on the Firewall tab to display the Firewall Settings screen. Globe iFusion User Guide for i500, i250, iS Rev. G 9-15 SWG-125 Rev. G June 2013 The Firewall Settings for the Globe iFusion are configured by the customer using the Globe iPortal. This screen displays a read-only listing of the following:
Application The program or type of service which uses the port Port The Internet Protocol port opened Protocol This is either TCP or UDP Destination If any destination hosts were specified, they will be listed here 9.3.5 IP Configuration Click on the IP Configuration tab to display the Globe iFusion LAN Settings and Globe iFusion DHCP Settings screen which displays the current settings. These settings are read only and reflect the settings used by the Globe iFusion on the rear physical ports labeled LAN 1 through LAN 4. Dynamic Host Configuration Protocol (DHCP) is used to automatically configure the IP address, subnet mask, and default gateway of computers and other networking devices that request configuration. The Start and End addresses show the range of IP addresses which will be given to these devices. You cannot manually assign IP addresses to computers or devices in this range when DHCP is enabled. Globe iFusion User Guide for i500, i250, iS Rev. G 9-16 SWG-125 Rev. G 9.3.6 Diagnostics June 2013 Click on the Diagnostics tab to display the Network Diagnostics screen. The Administrator can perform the following actions on this screen:
Step 1:
Click the Command drop-down arrow and make a selection from the drop-down list. Step 2: Type an Argument in the field if applicable, and click the Run button. The results will be displayed in the Command Results area of the screen. Globe iFusion User Guide for i500, i250, iS Rev. G 9-17 SWG-125 Rev. G June 2013 9.3.7 Routes Click on the Routes tab to display the Static Routes screen which displays the currently configured Static Routes and Current Routing Table. Globe iFusion User Guide for i500, i250, iS Rev. G 9-18 SWG-125 Rev. G June 2013 Static routes configured in the Globe iFusion are for the local area network only; they cannot be added for one of the WAN interfaces. Routes are configured from shore using the Globe iPortal and are most common in any configuration where the Globe iFusion is connected to the shipboard LAN via a router or smart switch. The current routing table of the Globe iFusion is displayed below the statically configured routes so that if there are any irregularities in routing, a network administrator can deduce the cause. Refresh the current routing table by clicking 9.3.8 SNAP Click on the SNAP tab to display the Port Forwarding screen which displays the read only Ports table. The Local Port, Target Host, Target Port, and Description of each are displayed. GlobeSNAP (Secure Network Access Protocol) is a secure method for gaining access over shipboard computers from the shore. Each computer which must be controlled by a shore GlobeSNAP user must have a port forwarding rule configured. The Port Forwarding rules begin with the port 6500 and go up to 6599. It is important ensure that the IP Addresses and port numbers of the Target Host and Target Port are correct for the remote control connection being used. The Description should help the shipboard user identify the computer by its use or name. Globe iFusion User Guide for i500, i250, iS Rev. G 9-19 SWG-125 Rev. G 9.3.9 UPS June 2013 Click on the UPS tab to display the screen showing the status of any detected UPS. If Enabled, a checkmark will be visible in the checkbox. 9.3.10 Reboot Click on the Reboot tab to display the Administrative Function: Restart / Shut-Down screen. From here, the Administrator can click on the Restart button to Reboot or the Shut Down button to turn off power to the Globe iFusion remotely. Rebooting the Globe iFusion using this web interface can become necessary if the Globe iFusion is locked in a closet or other storage area where accessing it is difficult or impossible. Globe iFusion User Guide for i500, i250, iS Rev. G 9-20 SWG-125 Rev. G June 2013 Normally, the Globe iFusion should not need to be rebooted, and should only be done so on the advice of Globe Wireless Customer Support. 9.4 VSAT Tab Click on the VSAT tab to display the VSAT screen. In process The VSAT screen contains the following sub-tabs:
Status (default) VSAT ACU VSAT Log 9.4.1 VSAT Status (default screen) The Status tab is the default tab when VSAT is selected. In process Click on the Status link to display the Globe iFusion VSAT Status and Control. Signal Green bars indicate signal strength of the equipment Temperature Indicates if the equipment temperature is within the normal range GPS Displays the GPS coordinates:
GPS Date GPS Latitude GPS Longitude GPS Course GPS Speed Globe iFusion User Guide for i500, i250, iS Rev. G 9-21 SWG-125 Rev. G June 2013 Registered A green checkmark indicates that the Globe iFusion has connected to the satellite and has registered with the Inmarsat shore system. Data Connection Displays the connection address Azimuth Displays current Azimuth. Elevation Displays current Elevation. 9.4.2 VSAT ACU In process 9.4.3 VSAT Log In process 9.5 Usage Tab Globe iFusion User Guide for i500, i250, iS Rev. G 9-22 SWG-125 Rev. G 9.5.1 Usage Details Sub-Tab In process 9.6 Downloads Tab June 2013 Step 1:
Click on the Downloads tab to display all downloadable data. Step 2:
Select a download you wish to perform and press the download button. Step 3:
Follow the steps displayed to complete the download. Globe iFusion User Guide for i500, i250, iS Rev. G 9-23 SWG-125 Rev. G June 2013 Step 4:
If there are additional downloads you wish to perform, repeat the above steps. Globe iFusion User Guide for i500, i250, iS Rev. G 9-24 SWG-125 Rev. G 10.0Prepaid Users June 2013 When the Prepaid User logs in to the Globe iFusion, the default Email Inbox screen is displayed. The Prepaid User screen contains the following tabs:
Home Tab Email (default] Tab Preferences Tab Account Tab Downloads Tab Globe iFusion User Guide for i500, i250, iS Rev. G 10-1 SWG-125 Rev. G June 2013 10.1 Home Tab Click the Home Tab to display the Communication Status screen showing the Gateway Status and Services (e.g., prepaid email and prepaid GSM). 10.2 Email Tab (default) Click the Email tab to display the prepaid user email (inbox is the default). The left pane of the Inbox is where the user will perform such tasks as:
Compose new email messages Manage the address book Set options Perform searches Monitor the folders such as inbox, deleted items, drafts, and sent mail The following sub-sections describe each function in the left frame of the Email tab:
Globe iFusion User Guide for i500, i250, iS Rev. G 10-2 SWG-125 Rev. G 10.2.1 Compose a Message June 2013 Step 1:
Click Compose to open the compose email screen. Step 2: Populate the To: and Subject: fields; then type your message in the message body area. Step 3: Click Send. Step 4:
If you wish to attach a file to the message, click on the Browse button and locate the file you wish to attach. Step 5: Once the file has been located, it is displayed in the Attachments: area at the bottom of the screen. Globe iFusion User Guide for i500, i250, iS Rev. G 10-3 SWG-125 Rev. G June 2013 Step 6: Click the Priority: drop-down arrow and select High, Normal, or Low priority. Refer to the following table for options that can be selected by the sender:
Option Signature Purpose Click to add a signature to your email message. A signature is a way to sign a message and usually includes at the very least, the user's name. A professional signature might also include title, company, and contact information. Save Draft Click to place a copy of the message into your Draft folder. Check Spelling Click to run the spell check application in the message prior to sending. Priority Receipt options:
High, Normal, Low (self explanatory) If you (the sender) would like confirmation the email has been received, click to place a checkmark in a checkbox depending if you wish to know when it has been read, or when it has been delivered 10.2.2 Address Book The Address Book contains all the email contacts in alphabetical order. Click on a letter to view the email contacts starting with that particular letter or click All to view all contacts in the address book. 10.2.2.1 Add a new Contact Step 1:
Click the New Contact link to display the Add Contact screen. Step 2: Populate the applicable fields (i.e., Name, email, etc.) Globe iFusion User Guide for i500, i250, iS Rev. G 10-4 SWG-125 Rev. G June 2013 Note:
You also have the option of adding additional information such as phone numbers, home/work information, and notes. Click on Show to display the populated field(s) and Hide to hide the fields, thus not displaying any information. Step 3: Click the Save button. The address was added successfully is displayed at the bottom of the screen. 10.2.2.2 Search for a contact Globe iFusion User Guide for i500, i250, iS Rev. G 10-5 SWG-125 Rev. G June 2013 Step 1:
Type part of the contact name in the Search: field. Step 2: Click the Go button to display all contacts beginning with the search criteria entered. Note:
You may also search for a contact by clicking on a letter (i.e., beginning with the letter pressed. Press book.
) to display all contacts to display a list of all contacts in the address 10.2.2.3 Edit or Delete a Contact Step 1:
Locate the contact you wish to edit or delete. Step 2: Click the Delete button to delete the record. Step 3: Click the Edit button to display the contact information screen. Globe iFusion User Guide for i500, i250, iS Rev. G 10-6 SWG-125 Rev. G June 2013 Step 4: Make desired changes and click the Save button. Note:
You can also edit additional information such as phone numbers, home/work address, and notes as well. Click on Show to display the fields and Hide to hide the fields. Globe iFusion User Guide for i500, i250, iS Rev. G 10-7 SWG-125 Rev. G 10.2.3 Options June 2013 Click the Options link from the left pane of the screen. The user has the option of setting the following:
Personal Information Display Preferences Message Highlighting Folder Preferences Personal Information 10.2.3.1 Personal Information contains information about the user such as name, email address, signature if desired, etc. The following fields are addressed on the Personal Information screen:
Field Description Full Name:
Signature:
The entire name of the user, for example, "John Doe". This is displayed to the recipients of a message. When this is not populated, the recipient will only see the email address, jdoe@mydomain.org. A signature is a way to sign a message and usually includes at the very least, the user's name. A professional signature might also include title, company, and contact information. Time zone Options:
Same as Server is the default. Click the drop-down arrow and select the time zone of the user. Reply Citation No Citation is the default. To change, click the drop-down arrow and Globe iFusion User Guide for i500, i250, iS Rev. G 10-8 SWG-125 Rev. G June 2013 Field Options Description select the desired option:
AUTHOR Wrote On DATE AUTHOR Wrote Quote Who XML User-Defined Note: For User-Defined Citation, enter the Citation Start: and Citation End: in the applicable fields. Signature Options:
Click to place a checkmark in the checkbox for one or both options if desired. (A blank checkbox provides no signature or prefix.) Use Signature Step 1:
Referring to the table, populate the fields on the personal Information screen. Step 2: Click the Submit button when complete. Globe iFusion User Guide for i500, i250, iS Rev. G 10-9 SWG-125 Rev. G June 2013 10.2.3.2 Use Display Preferences to change the way the Webmail looks and displays information to the user. Display Preferences The following fields are addressed on the Display Preferences screen:
Field Description Number of Messages per Page Always Show Full Date:
Wrap Incoming Text At:
Show HTML Version by Default:
Click the drop-down arrow and select the number of messages to display on a page within a folder. If there are more messages than the desired number to be shown in a folder, Previous and Next will appear above and below the listing, linking to the previous group or subsequent group of messages. By default, messages less than a week old show the day and time a message was delivered. After a week, the message will show the full date. To always view the full date, change the default setting from No to Yes. Number of characters to allow before wrapping the text. This prevents messages from scrolling way off the screen. 86 is a common value, but it can be changed as desired by the user. If a message received is in both text and HTML format, the user can choose to view the HTML version. Click to place a checkmark in the checkbox for Yes or leave the field unpopulated for No. Enable Forward as Attachment:
Click to place a checkmark in the checkbox for Yes or leave the field unpopulated for No. Include me in CC when I Reply All:
Reply All sends a reply to all recipients of the original message, including the sender. Leave the senders e-mail address out by setting this value to No. Note:
Since it is a local delivery, the users are not charged by Globe Wireless when they cc: themselves (or other recipients on the same vessel). Cursor Position when Replying This setting allows placement of the cursor automatically in the TO field or message BODY area when replying to a message. By default, the user is taken to the TO field. Click the drop-down arrow and select the area you wish the cursor to reside:
To: field Globe iFusion User Guide for i500, i250, iS Rev. G 10-10 SWG-125 Rev. G Field Description Focus in body Select body No focus June 2013 Step 1:
Referring to the table, populate the fields on the Display Preferences screen. Step 2: Click the Submit button when complete. Message Highlighting 10.2.3.3 If the user is subscribed to many mailing lists, it can be difficult to distinguish which messages came from where while reading through the list of messages. With Message Highlighting, the user can set up criteria such as a different background color depending on the sender of the message, priority, or mailing list, etc. Step 1:
Click the New link to display the Options Message Highlighting screen. Globe iFusion User Guide for i500, i250, iS Rev. G 10-11 SWG-125 Rev. G June 2013 The following fields are addressed on the Display Preferences screen:
Field Description Identifying name:
The name you see which describes what it is. For example, if you are highlighting messages from the customer support department, you might set this to "Customer Support". Color Select from Drop-
down:
The actual color of the background. You can choose between pre-defined colors or you can enter the HEX code for the color that you desire (i.e. a6b492). If you choose to enter your own color, you must also click to select the radio button in front of the selection. From To Cc To or Cc Subject Matches:
The user can choose the matching phrase. From the drop-
down box, select which header field to match against (to, from, subject...) and in the text box, you can enter the phrase to match (mom@yahoo.com). Globe iFusion User Guide for i500, i250, iS Rev. G 10-12 SWG-125 Rev. G June 2013 Step 2: Click on edit if you wish to change the background color and select the new color. Step 3: When complete, click the Submit button. Folder Preferences 10.2.3.4 In Folder Preferences, the user can change the settings as to how folders are displayed and manipulated. Step 1:
Click on the Folder Preferences link to display the Options screen. Folder Preferences Globe iFusion User Guide for i500, i250, iS Rev. G 10-13 SWG-125 Rev. G June 2013 The following fields are addressed in Folder Preferences:
Field Description Folder LIST Options Auto Refresh Folder List:
WebMail has the functionality to automatically refresh the folder listing on the left side of the browser window. This will also update the number of unseen messages that are in each folder. This is a good way to check for unseen messages in the INBOX without having to click on it every time. Click the drop-down arrow and select frequency of desired folder refreshing:
Never Every 30 seconds Every 1, 2, 3, or 5 Minutes Every 10 Minutes Every 20 Minutes Enable Unread Message Notification Specifies how to display unseen messages in the folder listing. When set to No Notification, the user will not be notified of unseen messages. Set it to INBOX, and whenever a user has new messages, the INBOX will become bold, and the number of messages will display to the right of the inbox. When set to All Folders, the number of messages will be displayed to the right of all folders. Click the drop-down arrow and select:
No Notification Only INBOX All Folders Unread Message Notification Type:
When new messages are in a folder, this option tells either to only display the number of new messages or also display the total number of messages in that folder. Click the drop-down arrow and select:
Only Unseen Unseen and Total Folder SELECTION Options Selection List Style:
Click the drop-down arrow and select:
Globe iFusion User Guide for i500, i250, iS Rev. G 10-14 SWG-125 Rev. G June 2013 Field Description Step 2: Once you have defined the fields, click the Submit button. 10.2.4 Search Click Search to set parameters to perform a search. Step 1:
Click the drop-down arrow in the Current Search field and select the folder from which to perform the search. Step 2: Type search criteria in the Search field. Step 3: Click the drop-down arrow and select the area to be searched (i.e., only the body of the email or everywhere, etc.) Step 4: Click the Search button to begin the search. following search criteria are set up to perform the search:
in it needs to be located. The All Folders are to be searched The word searched for is test Everywhere is selected so that the word test is searched for in all areas of the email messages Globe iFusion User Guide for i500, i250, iS Rev. G 10-15 SWG-125 Rev. G June 2013 Once the Search button is pressed, the search begins and results of the search are displayed at the ated. (Inbox folder;
Sent items folder, etc.). In the example, the email message entitled, Test message was located in the search. test Step 5: To save the message, click to place a checkmark in the checkbox next to the message you wish to save and click the Save to File button to display the File Download pop-up screen. Step 6: Click the Open button to open and view the message or click the Save button to display the Save As screen. Globe iFusion User Guide for i500, i250, iS Rev. G 10-16 SWG-125 Rev. G June 2013 Note:
The pop-up screen displays where the message will be saved, filename of the saved message, and type (compressed (zipped) folder) of file. Step 7: Click the Save button to save the message or if you wish to save it into a different area or folder, click the Browse Folders button to navigate to a folder to which you wish to save the message. Step 8: The Download Complete screen is displayed. At this point you can click either Open to view the saved message or Close. 10.2.5 Folders Pane The Folders pane contains default folders such as:
Globe iFusion User Guide for i500, i250, iS Rev. G 10-17 SWG-125 Rev. G June 2013 10.2.5.1 Create a new folder Step 1:
Click on the Folders link to display the Create Folder screen. Step 2: Type the name of the folder to create in the field. Click Create. Note:
In the above example, a folder named Private Emails was previously created; the folder, Family becomes a child folder of the previously created parent folder and is now shown in the Folders Pane. 10.2.5.2 Rename a Folder Step 1:
Click the drop-down arrow in the Rename a Folder field and select a folder to rename from the drop-down list (e.g., Private Emails). Globe iFusion User Guide for i500, i250, iS Rev. G 10-18 SWG-125 Rev. G June 2013 Step 2: Click the Rename button. Step 3: Type the new name of the folder (e.g., Private) and click the Submit button. Note:
As shown in the following graphic, the parent folder has been renamed from Private Emails to Private. The child folder (Family) is displayed beneath the renamed parent folder. 10.2.5.3 Delete a Folder Step 1:
Click the drop-down arrow in the Delete Folder field and select a folder to delete (in this example, we will delete the Parent folder, Private.) Globe iFusion User Guide for i500, i250, iS Rev. G 10-19 SWG-125 Rev. G June 2013 Step 2: Click the Yes button. A Deleted folder successfully pop-up screen is displayed. Note:
Whenever a Parent folder is deleted, all subsequent child folders are automatically deleted as well. Both deleted folders now reside in the Deleted Items Folder (above graphic). Step 3: To delete the folders from the Deleted Items folder, click on the [Empty] link. The deleted Parent and subsequent Child folders are removed. 10.2.5.4 Unsubscribe / Subscribe Unsubscribing to a folder is the same as hiding it from the folders pane so that it cannot be seen. Performing this action can improve system performance Subscribing to a folder allows you to view it in the folders pane, thus being notified when new mail arrives to the folder Globe iFusion User Guide for i500, i250, iS Rev. G 10-20 SWG-125 Rev. G June 2013 Step 1:
To subscribe/unsubscribe to/from a folder, click to select the folder from the list. Step 2: Click the Unsubscribe or Subscribe button. Note:
Prior to unsubscribing from a parent folder, you must first unsubscribe from all of the child folders. 10.2.5.5 Inbox Step 1:
Click on INBOX to display the contents of the inbox. Globe iFusion User Guide for i500, i250, iS Rev. G 10-21 SWG-125 Rev. G June 2013 From within the Inbox, you have the option to delete a message, mark as read / unread, or move one or more messages to another folder. Step 2: Click to place a checkmark into the checkbox next to the message to which you wish to take some action. Step 3: To delete a message, click the Delete button to place the message into the Deleted Items folder. Step 4: To mark a read message as unread or an unread message as read, click the appropriate button. Step 5: To move one or more messages to another folder, click the drop-down arrow in the Move field and select the folder to move the message to from the drop-down list. Note:
To Save a message to file, click the Save to file button and refer to Step 5:
Preferences section of this document. in the Folder Globe iFusion User Guide for i500, i250, iS Rev. G 10-22 SWG-125 Rev. G 10.2.5.6 Deleted Items Folder June 2013 Step 1:
To delete items from the Deleted Items folder click on [empty] to display the following message:
Step 2: Click the OK button to complete the action. 10.2.5.7 Drafts Folder Step 1:
Click on Drafts to display the contents of the folder. Globe iFusion User Guide for i500, i250, iS Rev. G 10-23 SWG-125 Rev. G June 2013 From within Drafts, you have the option to delete a draft message, mark as read / unread, or move one or more draft messages to another folder. Step 2: Click to place a checkmark into the checkbox next to the draft message to which you wish to take some action. Step 3: To delete a draft message, click the Delete button to place the message into the Deleted Items folder. Step 4: To mark a read message as unread or an unread message as read, click the appropriate button. Step 5: To move one or more draft messages to another folder, click the drop-down arrow in the Move field and select the folder to move the draft message to from the drop-down list. Note:
To Save a message to file, click the Save to file button and refer to Step 5:
Preferences section of this document. in the Folder Globe iFusion User Guide for i500, i250, iS Rev. G 10-24 SWG-125 Rev. G 10.2.5.8 Sent Items Folder June 2013 Step 1:
Click on Sent Items to display the contents of the folder. From within Sent Items, you have the option to delete a sent message, mark as read / unread, or move one or more sent items to another folder. Step 2: Click to place a checkmark into the checkbox next to the sent message to which you wish to take some action. Step 3: To delete a sent message, click the Delete button to place the message into the Deleted Items folder. Step 4: To mark a read message as unread or an unread message as read, click the appropriate button. Globe iFusion User Guide for i500, i250, iS Rev. G 10-25 SWG-125 Rev. G June 2013 Step 5: To move one or more sent messages to another folder, click the drop-down arrow in the Move field and select the folder to move the sent message to from the drop-down list. Note:
To Save a message to file, click the Save to file button and refer to Step 5:
Preferences section of this document. in the Folder 10.3 Preferences Tab The Preferences Tab contains prepaid user email delivery settings for the currently logged in user. Each user may configure their individual preferences. Click the Preferences Tab to display the following screen. To keep mail costs down, the Inbound Email Filters can use your address book to prevent senders from sending you large messages. The Globe iFusion distinguishes two kinds of senders: Known and Unknown. The Globe iFusion provides you the ability to specify the maximum size message for both Known and Unknown Senders. With these two values you can control the size of a message you are willing to receive. Messages larger than the size specified are not transmitted to the Globe iFusion and you pay no delivery costs for them. Globe iFusion User Guide for i500, i250, iS Rev. G 10-26 SWG-125 Rev. G June 2013 Known Senders are people whose email addresses are in your address book. Typically a user might accept larger messages from people he knows. Unknown Senders are people not in your address book. A user might limit unknown people to a much smaller maximum message size. Setting one of the values to 0 bytes will block all email from that class of senders. For example, setting the Unknown Senders value to 0 will block all email from people not in your address book. The Outbound Email Filter is also provided to help you protect yourself from accidentally sending an overly large message. This filter works the same way as the other filters. The byte value you enter here is the largest message that you wish the Globe iFusion to send. To stop all email deliveries, click the Stop All Inbound Email button at the bottom of the screen. 10.4 Account Tab The Account screen contains the following sub-tabs:
Account Details (default) Change Password Add Alias Enter Credit Reload Globe iFusion User Guide for i500, i250, iS Rev. G 10-27 SWG-125 Rev. G 10.4.1 Account Details (default) Sub-Tab June 2013 10.4.2 Change Password Sub-Tab Click the Change Password Sub-tab to display the Password Change screen. Step 1:
Type your existing password into the Enter current password field. Globe iFusion User Guide for i500, i250, iS Rev. G 10-28 SWG-125 Rev. G June 2013 Step 2:
Type the new password into the next two fields (Create new and Confirm). Step 3:
Click on the Change Password button. 10.4.3 Add Alias Sub-Tab Step 1:
Click the Add Alias Sub-Tab to display the Email Account Aliases screen. Step 2: Type your Preferred and candidate Alias in the fields. All Alias fields must be populated. Step 3: Click on the Submit button. 10.4.4 Enter Credit Reload Sub-Tab Step 1:
Click on the Enter Credit Reload Sub-Tab to display the Credit Reload screen. Globe iFusion User Guide for i500, i250, iS Rev. G 10-29 SWG-125 Rev. G June 2013 Step 2: Enter the reload number you purchased from the captain or designated officer into the Code: field. Step 3: Click the Apply button. 10.5 Downloads Tab Click on the Downloads Tab to display the Free Downloads screen. Step 1:
Select a download you wish to perform from the Free Downloads list and press the corresponding Download button. Step 2:
Follow the steps displayed to complete the download. Step 3:
If there are additional downloads you wish to perform, repeat the above steps. Globe iFusion User Guide for i500, i250, iS Rev. G 10-30 SWG-125 Rev. G June 2013 11.0 Web Browsing Users When the Web Browsing user logs in, the following screen is displayed. Note:
As noted on the screen, it is recommended that the user download the (free) Safari Browser by clicking the link on the Web Browsing screen. 11.1 Start a Web Browsing Session Step 1:
Click the Web Tab to display the Web Browsing screen. Globe iFusion User Guide for i500, i250, iS Rev. G 11-1 SWG-125 Rev. G June 2013 Step 2: Click on the Start Browsing the Web button to start a Web Browsing session. The web browsing session will remain active so long as there is time left and the web browsing page is left open. If you leave the web browsing page on this browser window, the session will be dropped. For that reason it is recommended that you open another browser window or tab and use that to access the internet for web browsing. 11.2 Stop or Extend a Web Browsing Session Click the Stop Browsing button to end the session and return to the beginning screen. Globe iFusion User Guide for i500, i250, iS Rev. G 11-2 SWG-125 Rev. G June 2013 Click the Extend Session button to extend the browsing session. Note:
Each time the Extend Session button is pressed, the browsing time is increased in 15-
minute increments. Globe iFusion User Guide for i500, i250, iS Rev. G 11-3 SWG-125 Rev. G June 2013 This page intentionally left blank. Globe iFusion User Guide for i500, i250, iS Rev. G 11-4 SWG-125 Rev. G June 2013 12.0 Troubleshooting This section is a guide on how to resolve basic user issues. If these basic steps fail, please contact Globe Wireless Customer Support:
Within the United States or Canada: 1-(877)-535-0653 Overseas: 1-(321)-308-0112 Email: customersupport@globewireless.com 12.1 Basic User Issues and Solutions Cannot Make Voice or Fax Calls (FleetBroadband & GlobeMobile) 1. Check the FleetBroadband handset to determine if the terminal has sufficient signal strength Change ocean region if necessary 2. Does the telephone LED on the FleetBroadband terminal display as ORANGE?
A call is in progress. Wait until the telephone LED displays GREEN. Note:
A maximum of two simultaneous calls can be handled by the Globe iFusion system. GCC Cannot Make Data IP Calls / GlobeMobile SMS Messages Not Transferring 1. Is the globe icon on the terminal showing RED? It is likely that the data connection has stopped on the FleetBroadband terminals. The terminals are configured to automatically connect to data services. Occasionally, it may be necessary to make a data connection on the FleetBroadband terminal. Please note that it does not need to be deactivated after usage. 2. Does the telephone LED on the FleetBroadband terminal display as ORANGE?
A call is in progress. Wait until the telephone LED displays GREEN. From handset press MENU > DATA > STATUS > ACTIVATE PRIMARY The globe LED on the terminal should now display as GREEN. Globe iFusion User Guide for i500, i250, iS Rev. G 12-1 SWG-125 Rev. G June 2013 GCC Terminal Unresponsive Cannot Make Voice, Fax or Data Calls 1. The FleetBroadband terminal may have locked up. Power cycle the terminal in order to reboot it. Wait approximately 10 minutes before attempting to GREEN. 12.2 Frequently Asked Questions Can I use my GlobeMobile SIM on other GlobeMobile vessels?
Yes. Rates may differ from vessel to vessel depending upon the satellite solution and plans aboard. How do I connect to GlobeMobile?
The GlobeMobile SIM is designed to automatically recognize and select the GWireless network. Phones will display GWireless, or one of the following network codes: 310-720 or 310 72 once the mobile phone is registered in the Globe iFusion. Select this and connect. If connection cannot be made, see your mobile phone User Guide for information to perform the necessary steps manually. How do I receive calls or SMS messages?
You will have a standard U.S. cell (mobile) phone number that can send and receive SMS messages. Note that you will be charged for all inbound calls as well as all SMS messages sent and received to cover satellite & system costs. Note: At this time you will not be able to receive incoming mobile phone calls. Only outbound calling is available. Can I have a local phone number?
At this time Globe Wireless can only offer U.S. phone numbers. How much will it cost people to send SMS messages to me?
(mobile) phone destinations. You will also be charged a fee to cover satellite airtime costs. ates for SMS messaging to U.S. cell Can I call other users onboard the vessel via GlobeMobile and how much will it cost?
You can call other users onboard the same vessel and these calls are free of charge. Globe iFusion User Guide for i500, i250, iS Rev. G 12-2 SWG-125 Rev. G June 2013 Can all cell (mobile) phones be used with GlobeMobile?
GlobeMobile uses an 1800MHz frequency range and the cell (mobile) phone must be able to use this range. This is the same frequency used in most European countries. Note:
GlobeMobile SIM cards will only work in unlocked mobile phones. Some mobile devices are locked to a particular carrier. If this is the case you will not be able to use the Globe Wireless SIM card in your current device. Globe iFusion User Guide for i500, i250, iS Rev. G 12-3 SWG-125 Rev. G June 2013 This page intentionally left blank. Globe iFusion User Guide for i500, i250, iS Rev. G 12-4 SWG-125 Rev. G June 2013 APPENDIX A: Updating the Globe iFusion Software Step 1:
Obtain a Globe iFusion USB Thumb Drive with the latest released software and place it into one of the front USB slots. Step 2: Power on the Globe iFusion from the front panel. Step 3: The system will reboot using the front panel Globe iFusion USB drive and start an install update automatically. Step 4: Once the software installation is complete and the Globe iFusion automatically powers off, remove the USB Thumb Drive and power on the Globe iFusion from the front panel again. Step 5: The Globe iFusion may automatically reboot two more times before it is ready for use. Globe iFusion User Guide for i500, i250, iS Rev. G A-1 SWG-125 Rev. G June 2013 This page intentionally left blank. Globe iFusion User Guide for i500, i250, iS Rev. G A-2 SWG-125 Rev. G June 2013 APPENDIX B: Updating the Globe iFusion Firmware Step 1:
Using the Globe iFusion console, login as root and use ce1177 as the password. Warning:
The following step prevents the Globe iFusion Core from being power cycled. It is extremely important that this step be followed to prevent damaging the FBB Core. Step 2: At the prompt, enter the following command: bgan_safe_mode. The monitor displays Step 3: Monitor the front of the Globe iFusion, and when the READY light alternates between red and green, it is safe to continue with the procedure. Step 4:
pe http://10.97.97.35:9980 in the address field. The Globe iFusion FBB Web Interface login screen will appear. Step 5: Enter the following into the username and password fields:
Username:
Password:
service_rep eb0lg Step 6: Click the Settings icon near the top of the page. Step 7: Click on the Admin tab, beneath the icons. Step 8: Click on the Firmware Upgrade tab on the left side of the screen. Step 9: Click on the Firmware Upgrade button. Step 10: Monitor the front of the Globe iFusion and watch for the terminal to reboot into safe mode. All four (4) of the FBB Core LEDs should begin and continue flashing amber. Step 11: After waiting 2 minutes, the PC will have reestablished its network connection. Refresh the PC screen and log back into the FBB Web Interface page using the same username and password as in Step 5 (Username - service_rep; Password - eb0lg). Click the Login button. Globe iFusion User Guide for i500, i250, iS Rev. G B-1 SWG-125 Rev. G June 2013 Step 12: The FBB Web Interface will again open and the Globe iFusion CONTROL PANEL will appear displaying Safe Mode. Click the Browse button. Browse and open the latest released firmware package to be uploaded. Note:
The typical Firmware convention will appear as: GW_i250-FB250-r00X.X.X.fb Step 13: Click the Upload button. The Firmware will begin transferring files. Step 14: Monitor the FBB Web Interface page and wait for the download to complete. Step 15: While still monitoring the FBB Web Interface, click the Reboot Terminal link to exit safe mode, and monitor the unit through the complete rebooting sequences. Step 16: Using the Globe iFusion console, again type the command bgan_safe_mode. The Step 17: Using the Globe iFusion console, type reboot, and press Enter. Monitor the unit through the complete rebooting sequence. The unit will power off; then restart. When the reboot sequence is complete the READY light will flash steady green. Step 18: Return to the FBB Web Interface and click on the Settings icon. Step 19: Click on the Terminal Info button and verify the Software Version listed is the same as the version that was just downloaded. Step 20: Power off the Globe iFusion from the front panel. Step 21: Remove the RF cable connector from the Globe iFusion. Globe iFusion User Guide for i500, i250, iS Rev. G B-2 SWG-125 Rev. G June 2013 APPENDIX C: Restoring Factory Defaults for the Globe iFusion Software Perform the following steps to restore the factory defaults and update the Globe iFusion software:
Step 1:
Obtain a Globe iFusion USB Thumb Drive with the latest released software and place it into one of the front USB slots on the Globe iFusion unit. Step 2: Power on the Globe iFusion from the front panel. Step 3: Watch for the Globe iFusion USB Installer to appear. Step 4:
Immediately arrow down to the Extras Menu and press Enter. Step 5: Watch for the Force Globe iFusion Rebuild **Warning** to appear and press Enter. Step 6: Watch for the p Enter. Are you sure you wish to proceed y then press Note:
The system will reboot from the Globe iFusion USB drive and start an install update automatically. The install process takes approximately ten minutes to complete. Step 7: Once the software installation is complete and the system automatically powers off, remove the USB Thumb Drive and power on the Globe iFusion from the front panel again. Note:
The Globe iFusion may automatically reboot up to two more times before it is ready for use. Globe iFusion User Guide for i500, i250, iS Rev. G C-1 SWG-125 Rev. G June 2013 This page intentionally left blank. Globe iFusion User Guide for i500, i250, iS Rev. G C-2 SWG-125 Rev. G June 2013 APPENDIX D: Technical Specifications Globe iFusion User Guide for i500, i250, iS Rev. G D-1 SWG-125 Rev. G June 2013 Globe iFusion Front Panel Dimensions and Description Globe iFusion User Guide for i500, i250, iS Rev. G D-2 i iFusion i i iFusion i i i i i SWG-125 Rev. G June 2013 This page intentionally left blank. Globe iFusion User Guide for i500, i250, iS Rev. G D-4 SWG-125 Rev. G June 2013 APPENDIX E: Contact Information For further assistance, contact the Globe Wireless Customer Service Center at:
Within the United States or Canada: 1-(877)-535-0653 Overseas: 1-(321)-308-0112 Email: customersupport@globewireless.com Globe Wireless also encourages emails to our quality department with comments and suggestions. Please email comments and suggestions to: quality@globewireless.com Globe iFusion User Guide for i500, i250, iS Rev. G E-1 SWG-125 Rev. G June 2013 This page intentionally left blank. Globe iFusion User Guide for i500, i250, iS Rev. G E-2
| frequency | equipment class | purpose | ||
|---|---|---|---|---|
| 1 | 2013-07-03 | 1626.6 ~ 1660 | TNB - Licensed Non-Broadcast Station Transmitter | Original Equipment |
| app s | Applicant Information | |||||
|---|---|---|---|---|---|---|
| 1 | Effective |
2013-07-03
|
||||
| 1 | Applicant's complete, legal business name |
Inmarsat Solutions (US) Inc.
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| 1 | FCC Registration Number (FRN) |
0004078440
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| 1 | Physical Address |
1101 Connecticut Avenue, NW
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| 1 |
Washington, Dist of Columbia 20034
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| 1 |
United States
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| app s | TCB Information | |||||
| 1 | TCB Application Email Address |
j******@tuv-sud-psb.sg
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| 1 | TCB Scope |
B1: Commercial mobile radio services equipment in the following 47 CFR Parts 20, 22 (cellular), 24,25 (below 3 GHz) & 27
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| app s | FCC ID | |||||
| 1 | Grantee Code |
YC6
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| 1 | Equipment Product Code |
GLOBEI250S3BDE
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| app s | Person at the applicant's address to receive grant or for contact | |||||
| 1 | Name |
B**** H****
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| 1 | Title |
Vice President
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| 1 | Telephone Number |
202-6********
|
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| 1 | Fax Number |
202-2********
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| 1 |
b******@inmarsat.com
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| app s | Technical Contact | |||||
| 1 | Firm Name |
Globe Wireless LLC
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| 1 | Name |
M****
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| 1 | Physical Address |
1571 Robert J. Conlan Blvd.
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| 1 |
Palm Bay, 32905
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| 1 |
United States
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| 1 |
M******@globewireless.com
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| app s | Non Technical Contact | |||||
| 1 | Firm Name |
TUV SUD PSB Pte Ltd
|
||||
| 1 | Name |
L******
|
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| 1 | Physical Address |
1 Science Park Drive
|
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| 1 |
Singapore, 118221
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| 1 |
Singapore
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|||||
| 1 | Telephone Number |
+6568********
|
||||
| 1 |
c******@tuv-sud-psb.sg
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| app s | Confidentiality (long or short term) | |||||
| 1 | Does this application include a request for confidentiality for any portion(s) of the data contained in this application pursuant to 47 CFR § 0.459 of the Commission Rules?: | Yes | ||||
| 1 | Long-Term Confidentiality Does this application include a request for confidentiality for any portion(s) of the data contained in this application pursuant to 47 CFR § 0.459 of the Commission Rules?: | Yes | ||||
| 1 | If so, specify the short-term confidentiality release date (MM/DD/YYYY format) | 08/17/2013 | ||||
| if no date is supplied, the release date will be set to 45 calendar days past the date of grant. | ||||||
| app s | Cognitive Radio & Software Defined Radio, Class, etc | |||||
| 1 | Is this application for software defined/cognitive radio authorization? | No | ||||
| 1 | Equipment Class | TNB - Licensed Non-Broadcast Station Transmitter | ||||
| 1 | Description of product as it is marketed: (NOTE: This text will appear below the equipment class on the grant) | Maritime Satelline Voice and Data Router | ||||
| 1 | Related OET KnowledgeDataBase Inquiry: Is there a KDB inquiry associated with this application? | No | ||||
| 1 | Modular Equipment Type | Does not apply | ||||
| 1 | Purpose / Application is for | Original Equipment | ||||
| 1 | Composite Equipment: Is the equipment in this application a composite device subject to an additional equipment authorization? | No | ||||
| 1 | Related Equipment: Is the equipment in this application part of a system that operates with, or is marketed with, another device that requires an equipment authorization? | No | ||||
| 1 | Grant Comments | Output Power listed is EIRP. The Antenna installation and operating configurations of this transmitter, including antenna gain and cable loss must satisfy MPE categorical Exclusion Requirements of§2.1091. The antenna used for this transmitter must be installed to provide a separation distance of at least 1 m from all persons. Users and installers must be provided with antenna installation instructions and transmitter operating conditions for satisfying RF exposure compliance. | ||||
| 1 | Is there an equipment authorization waiver associated with this application? | No | ||||
| 1 | If there is an equipment authorization waiver associated with this application, has the associated waiver been approved and all information uploaded? | No | ||||
| app s | Test Firm Name and Contact Information | |||||
| 1 | Firm Name |
TUV SUD PSB Pte Ltd
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||||
| 1 | Name |
H****** T********
|
||||
| 1 | Telephone Number |
65-68********
|
||||
| 1 | Fax Number |
65-67********
|
||||
| 1 |
h******@tuv-sud-psb.sg
|
|||||
| Equipment Specifications | |||||||||||||||||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
| 1 | 1 | 25 | 1626.60000000 | 1660.00000000 | 52.5000000 | 150.0000000000 Hz | 189KG1D | OMAP5912 | |||||||||||||||||||||||||||||||||
some individual PII (Personally Identifiable Information) available on the public forms may be redacted, original source may include additional details
This product uses the FCC Data API but is not endorsed or certified by the FCC