FCC ID: ANOSY3W26629DX

FCC ID: ANOSY3W26629DX Document Number: FCC-19-0164-0 IBM Japan Ltd. 1623-14, Shimotsuruma, Yamato-shi Kanagawa-ken 242-8502, Japan August 22, 2001 To whom this may concern OET Requested Information FCC ID : ANOSY3W26629DX Applicant : International Business Machines Corporation Correspondence Reference Number : 20263 731 Confirmation Number : EA101218 Original Requested Date : August 17, 2001 Subject :

Please modify the RF safety statement in the manual to indicate that when another transmitter that is not approved to be used with your device, all approved transmitters must be turned off and also tell the user that they must follow the RF Safety instructions for that transmitter. Answer: Please find the attached update of users manual. Sincerely, August 22, 2001 Toshiya Murota EMC Engineering Yamato Laboratory, IBM Japan Ltd. 1/2 FCC ID: ANOSY3W26629DX Document Number: FCC-19-0164-0 RF Exposure info. in Users manual The FCC RF Safety Requirement

* Please make sure of the following, when you will use a Bluetooth option or wireless PCMCIA card in your ThinkPad. 1. Please visit the IBM site at www.ibm.com/pc/support, and check the RF power limit allowed for the wireless options or confirm the updated list of RF devices that have been approved to cooperate with the integrated wireless feature. 2. When you use any other wireless option that is not introduced in the IBM site or exceeds the power limit, all other wireless features in your ThinkPad are required to turn off. 3. Please be careful to follow the RF Safety instructions of wireless option devices that should be indicated in each users manual. 2/2

FCC ID: ANOSY3W26629DX Document Number: FCC-19-0164-0 IBM Japan Ltd. 1623-14, Shimotsuruma, Yamato-shi Kanagawa-ken 242-8502, Japan August 30, 2001 To whom this may concern OET Requested Information FCC ID : ANOSY3W26629DX Applicant : International Business Machines Corporation Correspondence Reference Number : 20437 731 Confirmation Number : EA101218 Original Requested Date : August 30, 2001 Subject :

1) The RF safety information must be at the front of the manual. 2) You added information about the EIRP limit for co-located devices to be used. Delete this statement. Stay with the identifiers on the IBM website to clearly indicate to the user which devices are allowed. Answer:

1) Please find the attached sheet in the next page. IBM will add and attach it to the users manual, also leave the same description as the sheet at the current page of the manual. 2) The EIRP limit was eliminated from the RF safety information. Sincerely, August 30, 2001 Toshiya Murota EMC Engineering Yamato Laboratory, IBM Japan Ltd. 1/2 FCC ID: ANOSY3W26629DX Document Number: FCC-19-0164-0

* Please make sure of the following, when you will use a Bluetooth option or wireless PCMCIA card in your ThinkPad. 1. Please visit the IBM site at www.ibm.com/pc/support and confirm the updated list of RF devices that have been approved to cooperate with the integrated wireless feature. 2. When you use any other wireless option that is not introduced in the IBM site, all other wireless features in your ThinkPad are required to turn off. 3. Please be careful to follow the RF Safety instructions of wireless option devices that should be indicated in each users manual. 2/2

FCC ID: ANOSY3W26629DX Document Number: FCC-19-0164-0 IBM Japan Ltd. 1623-14, Shimotsuruma, Yamato-shi Kanagawa-ken 242-8502, Japan August 7, 2001 To whom this may concern OET Requested Information FCC ID : ANOSY3W26629DX Applicant : International Business Machines Corporation Correspondence Reference Number : 20156 731 Confirmation Number : EA101218 Original Requested Date : August 7, 2001 Subject :

1) This is in regard to the RF safety statement on page 52 of the manual about using Wireless PCMCIA cards in the computer. You indicate that you are not restricting use of the PCMCIA slot with ONLY IBM PCMCIA transmitters and having the user go to IBM's Website for information for compliance. You state that any PCMCIA transmitter can be used in the PCMCIA slot. Correct/clarify this colocation statement as appropriate. FYI.. The conducted output power goes on the Grant of authorization. The grant will list 34 mW(15.) rather than 31 mW. Answer: The RF safety statement on page 52 will be revised as the attachment in next page. The updated description is marked in blue. Note1) There is no restriction about the exclusive use for the PCMCIA slot. Note2) The guidance #1 is for the wireless options that conform to cooperate with the applying integrated transmitter. The current EIRP limits will be also introduced in the IBM Web sitei.e. 2.7mW for the PCMCIA slot and 1.4mW for the USB port. If IBM will need to rise the EIRP limits, we will repeat the Class II change submission. Therefore IBM can not fix those values in the users manual. Note3) The other instruction #2 is for other granted options that cant not cooperate with the applying integrated transmitter. Answer: Yes, we understand that the grant will list 34mW. Sincerely, August 7, 2001 Toshiya Murota EMC Engineering Yamato Laboratory, IBM Japan Ltd. 1/2 FCC ID: ANOSY3W26629DX Document Number: FCC-19-0164-0 RF Exposure info. in Users manual

* When you will use a Bluetooth option or wireless PCMCIA card in your ThinkPad, please be careful of the following. 1. If you want to use a wireless option device(s) while the integrated wireless feature is enabled, please visit the IBM site at www.ibm.com/pc/support for an updated list of RF devices that have been allowed to cooperate with the integrated wireless feature. 2. If you wish to use any other wireless options that were not introduced in the IBM site, the FCC certification requires that you disable the integrated wireless LAN feature before you use the options. 2/2

ThinkPad X22 Service &

Troubleshooting Guide note Before using this information and the product it supports, be sure to read the general information under Safety information on page v, and Appendix. Product warranty and notices on page 31. First Edition (May 2001) The following paragraph does not apply to the United Kingdom or any country where such provisions are inconsistent with local law:

INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION AS IS WITHOUT ANY WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE LIMITED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimers or express or implied warranties in certain transactions; therefore, this statement may not apply to you. This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in new editions of the publication. IBM may make improvements or changes in the products or the programs described in this publication at any time. Requests for technical information about IBM products should be made to your IBM Authorized Dealer or your IBM Marketing Representative. Copyright International Business Machine Corporation 2001. All rights reserved. Note to U.S. Government Users Documentation related to restricted rights Use, duplication, or disclosure is subject to restrictions set forth in GSA ADP Schedule Contract with IBM Corp. Copyright International Business Machines Corporation 2001. All rights reserved. US Government Users Restricted Rights Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp. Contents Safety information . v Finding information with Access ThinkPad xi Getting help by fax Calling IBM . Chapter 1. System overview . Features. Specifications . Caring for your computer . Be careful about where you work . Be gentle with your computer

. Carry your computer properly . Handle storage media and drives properly

. Take care in setting passwords . Other important tips

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. 31 Appendix. Product warranty and notices

. Warranty Statements . Notices. 31 IBM Statement of Limited Warranty for United States, Puerto Rico and Canada

(Part 1 - General Terms) . IBM Statement of Warranty Worldwide except Canada, Puerto Rico, Turkey and United States (Part 1- General Terms)

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. Processing date data . Trademarks . Electronic emission notices . Telecommunication notice

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. Commission (FCC) . Notice to EMEA users. Index . 52

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. 55 Copyright IBM Corp. 2001 iii iv ThinkPad X22 Service & Troubleshooting Guide Safety information DANGER Electric current from power, telephone, and communication cables is hazardous. To avoid shock hazard, connect and disconnect cables as shown below when installing, moving, or opening the covers of this product or attached devices. If a 3-pin power cord is provided with this products, it must be used with a properly grounded outlet. To Connect To Disconnect Turn everything OFF. Turn everything OFF. First, attach all cables to devices. First, remove the power coed from the outlet. Attach the signal cables to the receptades Remove the signal cables from the receptades. Attach the power cord to an outlet. Remove all cables from device. Turn the device ON Copyright IBM Corp. 2001 v DANGER Reduce the risk of fire and electric shock by always following basic safety precautions, including the following:

v Do not use your computer in or near water. v During electrical storms:

Do not use your computer with the telephone cable connection. Do not connect the cable to or disconnect it from the telephone outlet on the wall. vi ThinkPad X22 Service & Troubleshooting Guide DANGER If the rechargeable battery pack is incorrectly replaced, there is danger of an explosion. The battery pack contains a small amount of harmful substances. To avoid possible injury:

v Replace only with a battery of the type recommended by IBM. v Keep the battery pack away from fire. v Do not expose it to water or rain. v Do not attempt to disassemble it. v Do not short-circuit it. v Keep it away from children. Do not put the battery pack in trash that is disposed of in landfills. When disposing of the battery, comply with local ordinances or regulations and your companys safety procedures. In the United States, call IBM at 1-800-IBM-4333 for information on disposal. Safety information vii DANGER There is danger of an explosion if the backup battery is incorrectly replaced. Replace only with a battery of the same type. The lithium battery (IBM P/N 02K6715 UL-recognized component (file no. MH12566)) contains lithium and can explode if it is not properly handled or disposed of. To avoid possible injury or death, do not: (1) throw or immerse the battery into water, (2) allow it to heat to more than 100 deg C (212 deg F), or (3) attempt to repair or disassemble it. Dispose of it as required by local ordinances or regulations and your companys safety standards. DANGER Follow the instruction below when installing or reconfiguring the Mini PCI option. To avoid shock hazard, disconnect all the cables and the ac adapter when you install the Mini PCI option or open the covers of the system or attached devices. Electrical current from power, telephone, and communication cables is hazardous. CAUTION:

When you have added or upgraded a Mini PCI Card or a memory card, do not use your computer until you have closed the access cover. Never use the computer with the access cover open. Before removing or installing a Mini PCI Card or memory card, remove the main battery pack of the computer. Some circuitry in the computer remain powered even if the power seems to be off. Remove the ac adapter before removing the main battery pack. viii ThinkPad X22 Service & Troubleshooting Guide CAUTION:

The fluorescent lamp in the liquid crystal display (LCD) contains mercury. Do not put it in trash that is disposed of in landfills. Dispose it as required by local ordinances or regulations. The LCD is made of glass. Rough handling or dropping the computer can cause the LCD to break. If the LCD breaks and the internal fluid gets into your eyes or on your hands, immediately wash the affected areas with water for at least 15 minutes; if any adverse symptoms after washing, get medical care. CAUTION:

To reduce the risk of fire, use only No. 26 AWG or cable with a higher rating. CAUTION:

To reduce the risk of fire, electrical shock, or injury when using telephone equipment, always follow basic safety precautions, such as:

v Never install telephone wiring during a lightning storm. v Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations. v Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface. v Use caution when installing or modifying telephone lines. v Avoid using a telephone (other than a cordless type) during an electrical storm. v There may be a remote risk of electric shock from lightning. v Do not use the telephone to report a gas leak in the vicinity of the leak. Safety information ix x ThinkPad X22 Service & Troubleshooting Guide Finding information with Access ThinkPad Whenever you have a question about your computer, or wish to view IBM web sites, simply press the ThinkPad button to open Access ThinkPad. Click one of the Internet images to get help and support, to join an interactive ThinkPad web community, or to directly access information about accessories, software, and upgrades. Access ThinkPad includes a comprehensive, on-board help and information center for your computer. It travels with you, eliminating the need to carry reference manuals. Find information about your ThinkPad computer and its features by using the Quick Search or clicking one of the topics shown. This opens another window, where you can view hundreds of help topics by browsing the table of contents, using the index, or performing a search. View help topics to learn how to:

v Use your computer hardware features v Connect to the internet or a local network v Set up a projector for your presentation v Use passwords and other security features v v Upgrade your system v Extend the life of your battery v Troubleshoot problems v Contact IBM for service and support v Perform many other tasks Install, remove and recover software Some of the topics in your help system contain brief video clips that show you how to perform certain tasks, such as replacing your battery, inserting a mini PCI card, or upgrading your memory. Use the controls shown to play, Copyright IBM Corp. 2001 xi pause and rewind the video clip. 4 Up&Running AboutY ourThinkPad EverydayEssentials ProblemSolving HowtoreachIBM 5 QuickSearch 1 ThinkP adComm unity ThinkPadS olutions 2 3 Service&S upport 1. Join an interactive community of ThinkPad users to access mobile resources, read tips and true stories, and share your own advice. 2. Customize your ThinkPad with accessories, software and services. 3. A one-click guide to service on the Web for your ThinkPad. 4. Your gateway into a comprehensive help system, offering information about all of your ThinkPad computer hardware and software features. 5. A quick way to search the help system. xii ThinkPad X22 Service & Troubleshooting Guide Chapter 1. System overview

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. 5 Features Processor Intel Mobile Tualafin Processor Memory Built-in: 128MB Maximum: 640MB Storage devices 2.5-inch hard disk drive Display The color display uses TFT technology 1. XGA v Up to 1024-by-768 resolution on the 12.1-inch LCD v Up to 1600-by-1200 resolution on an external monitor v Brightness control Keyboard 85-key, 86-key, or 90-key TrackPoint pointing device Fn key function ThinkPad Button Volume buttons Copyright IBM Corp. 2001 1 External interface External-monitor connector PC Card slot (Type I, Type II, Type II Plus) Type II Compact Flash slot Headphone jack, Microphone jack (supports a condenser microphone with the type of connector that is shown circled in the following illustration) Line-in jack Universal Serial Bus (USB) connector Telephone connector (available if the modem Mini-PCI Card or the Combo Mini-PCI Card is installed) Ethernet connector (available if the Ethernet Mini-PCI Card or the Combo Mini-PCI Card is installed) UltraPort connector to support an optional IBM digital camera UltraBase X2 connector IrDA port Wireless LAN Interface Specifications Size With a 12.1-inch display:

Width: 279.4 mm Depth: 226.8 mm Height: 24.9-30.2 mm Environment Temperature (at altitudes less than 2438 m (8000 ft.)):

Operating: 5C to 35C (41F to 95F) 2 ThinkPad X22 Service & Troubleshooting Guide Non-operating: -20C to 60C (-4F to 140F) Note: When you charge the battery pack, its temperature must be at least 10C (50F). Relative humidity:

Operating: 8% to 90%

Non-operating: 5% to 95%

Maximum altitude: 3048 m (10,000 ft.) in unpressurized conditions Maximum temperature at 3048 m (10,000 ft.): 31C (88F) Electrical (AC Adapter) Sine-wave input, at 50 to 60 Hz is required The input rating of the AC Adapter: 100-240 V ac, 50/60 Hz Lithium-ion battery pack Nominal voltage 14.4 V dc 10.8 V dc Capacity 1.8 AH 3.9 AH Caring for your computer Be careful about where you work v Do not leave the base of your computer in contact with your lap or any part of your body for an extended period when the computer is functioning or when the battery is charging. Your computer dissipates some heat during normal operation. This heat is a function of the level of system activity and battery charge level. Extended contact with your body, even through clothing, could cause discomfort or, eventually, a skin burn. v Place liquids away from your computer to avoid spills, and keep your computer away from water (to avoid the danger of electrical shock). v Store packing materials safely out of the reach of children to prevent the risk of suffocation from plastic bags. v Keep your computer away from magnets, activated cellular phones, electrical appliances, or speakers (within 13cm/5 in.). v Avoid subjecting your computer to extreme temperatures (below 5C/41F or above 35C/95F). Be gentle with your computer v Avoid placing any objects (including paper) between the display and the keyboard or under the keyboard. Chapter 1. System overview 3 v Do not drop, bump, scratch, twist, hit, vibrate, push or place heavy objects on your computer, display, or external devices. v Your computer display is designed to be opened and used at an angle slightly greater than 90 degrees. Do not open the display beyond 135 degrees, as this might damage the computer hinge. Carry your computer properly v When picking up your open computer, hold it by the bottom. Do not pick up or hold your computer by the display. v Be sure your computer is in standby or hibernation mode, or turned off, before moving it. This will prevent damage to the hard disk drive and data loss. v Use a quality carrying case that provides adequate cushion and protection. Do not pack your computer in a tightly packed suitcase or bag. v Before moving your computer, be sure to remove any media, turn off attached devices, and disconnect cords and cables. Handle storage media and drives properly v Avoid inserting diskettes at an angle and attaching multiple or loose diskette labels, as these can lodge in the diskette drive. v Do not touch the surface of a CD or DVD or the lens on the CD- or DVD-ROM tray. v Wait until you hear the CD- or DVD-ROM click into the center pivot of the CD- or DVD-ROM drive before closing the CD- or DVD-ROM tray v When replacing your hard disk drive, or installing an external diskette drive, follow the instructions shipped with your hardware, and apply pressure only where needed on the device. See Access ThinkPad for information on replacing your hard disk drive (open Access ThinkPad by pressing the ThinkPad button). Take care in setting passwords v Remember your passwords. If you forget a hard disk password, you must v have your hard disk drive replaced. If you are an administrator, remember that setting a setup password can prevent unauthorized initialization or changing of hard disk drive passwords. Other important tips v Your computer can use only an analog telephone network, or public-switched telephone network (PSTN). Do not connect the modem to a PBX (private branch exchange) or any other digital telephone extension line because this could damage your modem. Analog phone lines are often used in homes, while digital phone lines are often used in hotels or office buildings. If you are not sure which kind of phone line you are using, contact your telephone company. 4 ThinkPad X22 Service & Troubleshooting Guide v Press the ThinkPad button to open your help system. Here, you can learn how to extend the life of your battery through power management and other features. v Your computer might have both an Ethernet connector and a modem connector. If so, be sure to connect your communication cable to the correct one, so your connector is not damaged. See Access ThinkPad, your on-board help system, for information on the location of these connectors

(press the ThinkPad button to open Access ThinkPad). v Only an authorized IBM ThinkPad repair technician should disassemble and repair your computer. v Do not modify or tape the latches to keep the display open or closed. v Take care not to turn your computer over while the ac adapter is plugged v in. This could break the adapter plug. If you replace the hard disk drive in your computer, reinstall the plastic cover. v Store your external diskette drive in an appropriate container or packaging when it is not being used. v Register your ThinkPad products with IBM (refer to the Web page:

http://www.pc.ibm.com/register). This can help authorities return your computer to you if it is lost or stolen. Registering your computer also enables IBM to notify you about possible upgrades. Cleaning your computer Occasionally clean your computer as follows:

v Use a soft cloth moistened with nonalkaline detergent to wipe the exterior of the computer. v Avoid spraying cleaner directly on the display or the keyboard. v Gently wipe the display with a dry, soft cloth. Chapter 1. System overview 5 6 ThinkPad X22 Service & Troubleshooting Guide Chapter 2. Solving computer problems

. Replacing the hard disk drive Using the BIOS Setup Utility . Testing your computer . Recovering pre-installed software . Solving computer problems . Errors with messages . Errors without messages . Troubleshooting . 7

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. 25 Replacing the hard disk drive You can increase the storage capacity of your computer by replacing the hard disk drive with one of greater capacity. You can purchase a new hard disk drive from your IBM reseller or IBM marketing representative, or by visiting IBM on the Web. Note: Replace the hard disk drive only if you upgrade it or have it repaired. The connectors and bay of the hard disk drive were not designed for frequent changes, or drive swapping. Attention: Handling a hard disk drive:

v Do not drop the drive or subject it to physical shocks. v Do not apply pressure to the cover of the drive. v Do not touch the connector. The drive is very sensitive. Incorrect handling can cause damage and permanent loss of data on the hard disk. Before removing the hard-disk drive, make a backup copy of all the information on the hard disk, and then turn the computer off. Never remove the drive while the system is operating, in standby mode, or in hibernation mode. To replace the hard disk drive, do the following:

1. Turn off the computer; then disconnect the ac adapter and all cables from the computer. 2. Close the computer display, and turn the computer upside down. 3. Remove the battery pack. Copyright IBM Corp. 2001 7 4. Remove the screw that secures the hard disk drive (1). 3-1 3-2 3-2 3-2 3-1 3-1 3-2 1 2 5. Remove the hard-disk drive by pulling the cover away from the computer (2). 6. Detach the hard disk drive cover (31). 7. Remove the screws and detach the old hard disk drive from the plate hard disk (32). 8. Replace the new hard disk drive to the plate hard disk and reinstall the screws. 9. Attach the cover to the new hard disk drive. 10. Insert the new hard disk drive and its cover into the hard disk drive bay;

then secure it firmly into place. Note: Make sure that the label on the hard disk drive is facing the bottom of the computer. 11. Reinstall the screw that secures the hard disk drive. 12. Reinstall the battery pack. 13. Turn the computer right side up. Connect the ac adapter and cables to the computer. Using the BIOS Setup Utility Your computer provides a program, called IBM BIOS Setup Utility, that enables you to configure your computer. The windows in this utility are as follows:

v Config: Set the configuration of your computer. v Date/Time: Set date and time. v Password: Set a password. v Startup: Set the startup device. 8 ThinkPad X22 Service & Troubleshooting Guide v Restart: Restart the system. Note: Many of these parameters can be set more easily in Windows with the ThinkPad Configuration program. For more information on this program, refer to the on-board help, Access ThinkPad. You can configure your computer to your needs by using the IBM BIOS Setup Utility. To start the utility, do as follows:

1. To protect against accidental loss of data, back up your registry. 2. Remove any diskette from the diskette drive, and then turn off the computer. 3. Turn on the computer; then, while the Press F1 for IBM BIOS Setup Utility message is displayed at the lower-left area of the screen, press F1. If you have set a supervisor password, the IBM BIOS Setup Utility menu appears after you enter the password. You can start the utility by pressing Enter instead of the supervisor password; however, you cannot change the parameters that are protected by the supervisor password. For more information, refer to your on-board help, Access ThinkPad. 4. Using the cursor keys, move to the item you want to change. When that item is highlighted, press Enter. A submenu is displayed. 5. On that submenu, modify the items you wish to change. To change the value of an item, use the F5 or F6 key. If the item has a submenu, you can display it by pressing Enter . 6. Press F3 or Esc to exit from the submenu. If you are in a submenu, press Esc repeatedly until you reach the IBM BIOS Setup Utility menu. Note: If you need to restore the original settings, press F9 to load the default settings. You can also select an option in the Restart submenu to load the default settings or discard the changes. 7. Select Restart; then press Enter. Select the option you want for restarting your computer; then press Enter. Your computer restarts. Testing your computer If you have a problem with your computer, you can test it by using PC-Doctor. To run PC-Doctor for Windows, do as follows:

v Click Start. v Move the cursor to Programs and then to PC-Doctor for Windows. v Click PC-Doctor for Windows. v Choose either the Quick Test or the standard test. Chapter 2. Solving computer problems 9 Attention Running the Quick Test set can take 10 minutes or longer. Make sure you have time to run the entire test; do not interrupt the test while it is running. The Quick Test set runs many tests of critical hardware components, but it does not run all of the diagnostic test in PC-Doctor for Windows. If PC-Doctor for Windows reports that all of the tests in the Quick Test set have been run and that it has found no problems, consider running additional tests in PC-Doctor for Windows. If you are preparing to contact IBM for support, be sure to print the test log so that you can rapidly provide information to the help technician. Recovering pre-installed software If your hard disk drive data is damaged or accidentally erased, you can restore the software that was shipped with your computer. This software includes your pre-installed operating system, applications, and device drivers. You can restore your pre-installed software using either the Product Recovery program or a Recovery CD. The Product Recovery program is in a section of your hard disk drive that is not displayed by Windows Explorer. You may use a Recovery CD if it was provided with your computer. In case of a hard disk drive failure, or if the Product Recovery program is accidentally deleted or becomes damaged, you can order a Product Recovery CD from IBM. Note: The recovery process might take up to 2 hours. Attention All of the files on the C:\ drive will be lost in the recovery process. Be sure to back up copies of the files you have saved on your C:\ drive before you begin. Note: You might need to use a CD-ROM drive or a diskette drive in the recovery process. Use a drive that is compatible with your ThinkPad computer. 10 ThinkPad X22 Service & Troubleshooting Guide To use the Product Recovery program to restore your pre-installed software, do the following:

1. Save all your files and shut down your desktop. 2. Turn off your computer. 3. Turn on your computer. Quickly press F11 when this message is displayed on the screen: To start the Product Recovery program, press F11. This message is displayed for only a few seconds. Note: If this message does not appear, you can use a Recovery Repair diskette to get access to the Product Recovery program. 4. From the list displayed on the screen, select the operating system you want to recover. 5. Select the recovery options you want, and follow the instructions on the screen. 6. Restart the system by pressing Ctrl+Alt+Del or by turning the computer off and then on again. Your computer will restart with the pre-installed operating system, drivers, and software. To use a Recovery CD to restore your pre-installed software, do the following:

1. 2. 3. Save all your files, and turn off your computer. 4. Turn on your computer; then wait for the Product Recovery program If your computer has a CD-ROM or DVD-ROM drive, connect it. Insert the Recovery CD into the CD-ROM or DVD-ROM drive. menu to display on your screen. 5. From the list displayed on the screen, select the operating system you want to recover. 6. Select the recovery options you want and follow the instructions on the screen. 7. Restart the system by pressing Ctrl+Alt+Del or by turning the computer off and then on again. Your computer will restart with the pre-installed operating system, drivers, and software. To create a Recovery Repair diskette The Recovery Repair diskette is used to recover the prompt that is needed to access the Product Recovery program, if the prompt does not appear. Make a Recovery Repair diskette and save it for future use. To make a Recovery Repair diskette:

1. Shut down and restart your computer. Chapter 2. Solving computer problems 11 2. At the prompt, press F11. (The option to press F11 appears for only a few 3. seconds. You must press F11 quickly.) The Product Recovery program main menu appears. If you are using Windows 2000 Professional or Windows NT Workstation, you will be prompted to select the appropriate operating system setting. This menu does not appear for Windows 98 SE. 4. Select System Utilities from the main menu. Press Enter. 5. Select Create a Recovery Repair diskette. Press Enter. 6. Follow the on-screen instructions. 7. When the process is completed, label your diskette as the Recovery Repair diskette and save it for future use. To use the Recovery Repair diskette:

1. Shut down and turn off your computer. 2. Insert the Recovery Repair diskette into the drive; then turn on the computer. 3. Follow the on-screen instructions. Solving computer problems If you do not find your problem here, refer to Access ThinkPad, your on-board help system. Open Access ThinkPad by pressing the ThinkPad button. The following section describes problems that might prevent access to this help system. Troubleshooting Errors with messages Note:

In the descriptions below, x can represent any character. 1. 2. The version of PC-Doctor referred to here is PC-Doctor for Windows. Message: 0175: Bad CRC1, stop POST task Solution: The EEPROM checksum is not correct (block #6). Have the computer serviced. Message: 0187: EAIA data access error Solution: The access to EEPROM failed. Have the computer serviced. Message: 0188: Invalid RFID serialization information area or bad CRC2. 12 ThinkPad X22 Service & Troubleshooting Guide Solution: The EEPROM checksum is not correct (block # 0 and 1, or block #

6). The system board should be replaced, and the box serial number needs to be reinstalled. Have the computer serviced. Message: 0189: Invalid RFID configuration information area Solution: The EEPROM checksum is not correct (block # 4 and 5). The system board should be replaced, and the UUID needs to be reinstalled. Have the computer serviced. Message: 0190: Critical low-battery error Solution: The computer turned off, because the battery is low. Connect the ac adapter to the computer and charge the battery pack, or replace the battery pack with a fully charged one. Message: 0194: The computer is carried through the security gate Solution: The computer has been carried through the security portal gate. Enter the supervisor password to return your computer to the normal operation. Message: 0200: Hard disk error Solution: The hard disk is not working. Make sure the hard disk drive is attached firmly. Run the BIOS Setup Utility; then make sure the hard disk drive is not disabled in the Startup menu. Message: 021x: Keyboard error Solution: Make sure that no object is placed on the keyboard or on the external keyboard, if you have one. Turn off the computer, and turn off all attached devices. Turn on the computer first; then turn on the attached devices. If you still see the same error code, do the following:

If an external keyboard is connected, do the following:

v Turn off the computer and disconnect the external keyboard; then turn on the computer. Make sure that the built-in keyboard operates correctly. If it was, have the external keyboard serviced. v Make sure that the external keyboard is connected to the correct connector. Test the computer by using PC-Doctor. v If the computer stops during the test, have the computer serviced. Chapter 2. Solving computer problems 13 Message: 0220: Monitor type error Solution: The monitor type does not match the type specified in CMOS. Run the IBM BIOS Setup Utility to make sure that your monitor type matches the type specified in the utility. Message: 0230: Shadow RAM error Solution: The shadow RAM failed. Test your computers memory with the PC Doctor. If you added a memory module just before turning the computer on, reinstall it. Then test the memory with PC-Doctor. Message: 0231: System RAM error Solution: The system RAM failed. Test your computers memory with the PC Doctor. If you added a memory module just before turning the computer on, reinstall it. Then test the memory with PC-Doctor. Message: 0232: Extended RAM error Solution: The extended RAM failed. Test your computers memory with PC-Doctor. If you have increased memory just before turning the computer on, reinstall it. Then test the memory with PC-Doctor. Message: 0250: System battery error Solution: The system battery is dead. Replace the battery and run the BIOS Setup Utility to verify the configuration. If you still have a problem, have the computer serviced. Message: 0251: System CMOS checksum bad Solution: The system CMOS might have been corrupted by an application program. The computer uses the default settings. Run the BIOS Setup Utility

(refer to Using the BIOS Setup Utility on page 8)to reconfigure the settings. If you still see the same error code, have the computer serviced. Message: 0252: Password checksum bad Solution: The password you have set is cleared. Run the BIOS Setup Utility to set the password. Message: 0260: System timer error Solution: Have the computer serviced. 14 ThinkPad X22 Service & Troubleshooting Guide Message: 0270: Real time clock error Solution: Have the computer serviced. Message: 0271: Date and time error Solution: Neither the date nor the time is set in the computer. Set the date and time, using the IBM BIOS Setup Utility. Message: 0280: Previous boot incomplete Solution: Your computer was previously unable to complete the boot process. Power the computer off; then power it on to start the BIOS Setup Utility. Verify the configuration and then restart the computer by using the Exit Saving Changes option under the Restart item or by pressing F10 If there is still a problem, have the computer serviced. Message: 02D0: System cache error Solution: The cache is disabled. Have the computer serviced. Message: 02F4: EISA CMOS not writable Solution: Have the computer serviced. Message: 02F5: DMA test failed Solution: Have the computer serviced. Message: 02F6: Software NMI failed Solution: Have the computer serviced. Message: 02F7: Fail-safe timer NMI failed Solution: Have the computer serviced. Message: The power-on password prompt Chapter 2. Solving computer problems 15 Solution: A power-on password or supervisor password is set. Type the correct password and press Enter to use the computer. If the power-on password is not accepted, a supervisor password might have been set. Type the supervisor password and press Enter. If there is still a problem, have the computer serviced. Message: The hard disk drive password prompt Solution: A hard disk drive password is set. Type the correct password and press Enter to use the computer. If there is still a problem, have the computer serviced. Message: The DOS full-screen looks smaller. 640 x 480 Solution: If you use a DOS application that supports only the 640x480 resolution (VGA mode), the screen image might look slightly distorted or might appear smaller than the display size. This is to maintain compatibility with other DOS applications. To expand the screen image to the same size as the actual screen, start the ThinkPad Configuration program and click LCD ;

then select the Screen expansion function. (The image might look slightly distorted.) Message: Hibernation error Solution: The system configuration differs between the time your computer entered hibernation mode and the time it exited this mode, and your computer cannot resume normal operation. v Restore the system configuration to what it was before your computer entered hibernation mode. If the memory size was changed, re-create the hibernation file. v Message: Operating system not found. Solution: Verify the following:

16 ThinkPad X22 Service & Troubleshooting Guide v The hard disk drive is correctly installed. v A startable diskette is in the diskette drive If you still see the same error message, check the boot sequence using the BIOS Setup Utility. Message: Fan error Solution: Cooling fan is failing. Have the computer serviced. Message: EMM386 Not Installed--Unable to Set Page Frame Base Address. Solution: Edit C:\CONFIG.SYS and change a line from device=C:\WINDOWS\EMM386.EXE RAM to device=C:\WINDOWS\EMM386.EXE NOEMS and save this file Message: CardBus Configuration Error--Device Disabled. Solution: Press F1 to go to IBM BIOS Setup Utility. Press F9 and then Enter to load the default setting. Press F10 and then Enter to restart the system. Errors without messages Problem: The screen is blank and you dont hear any beeps. Note: If you are not sure whether you hear any beeps, turn the computer off;

then turn it on and listen again. If you are using an external monitor, see the external monitor problems in the your on-board help. Solution: If a Power-on password is set, press any key to display the power-on password prompt, and then type the correct password and press Enter. If the power-on password prompt does not appear, the brightness control lever might be set to minimum brightness. Adjust the brightness level by pressing the Fn + Home key. If the screen still remains blank, make sure that:

Chapter 2. Solving computer problems 17 v The battery pack is installed correctly. v The AC Adapter is connected to the computer and the power cord is plugged into a working electrical outlet. v The computer power is on. (Press the power switch again for confirmation.) If these items are properly set, and the screen remains blank, have the computer serviced. Problem: The screen is blank and you hear two or more beeps, or a continuous beep. Solution: If you are using Ethernet:

v Make sure that the Ethernet cable is connected firmly. v Contact your network administrator. If the screen is still blank, and beeps are not stopped, have the computer serviced. Problem: Only the cursor appears. Solution: Reinstall your operating system, and turn on the computer. If you still see only the cursor on the screen, have the computer serviced. Power switch problems Problem: The system freezes, and you cannot turn off the computer Solution: Turn off the computer by pressing and holding the power switch for 4 seconds or more. If the system is still not reset, remove the ac adapter and the battery pack. Input problems Problem: The cursor drifts when the computer is turned on or after it resumes normal operation. Solution: The cursor might drift when you are not using the TrackPoint during normal operation. This is a normal characteristic of the TrackPoint and is not a defect. Cursor drifting might occur for several seconds under the following conditions:

v When the computer is turned on. v When the computer resumes normal operation. v When the TrackPoint is pressed for a long time. v When the temperature changes. Problem: The cursor does not work for a while after the settings in the Mouse Properties window have been changed. 18 ThinkPad X22 Service & Troubleshooting Guide Solution: This is a normal characteristic of the cursor. Wait several seconds until the cursor returns to the normal state. Problem: The mouse or pointing device does not work. Solution: Make sure that the pointing-device cable is enabled in the ThinkPad Configuration Program.Make sure that the mouse or pointing-device cable is securely connected to the computer. Try using the TrackPoint. If the TrackPoint works, the error might be due to the mouse. If your mouse is incompatible with the IBM PS/2 mouse, disable the TrackPoint, using the ThinkPad Configuration Program. Note: For more information, see the manual supplied with the mouse. Problem: The mouse buttons do not work. Solution: Change the mouse driver to Standard PS/2 Port Mouse, and then reinstall IBM PS/2 TrackPoint. Refer to the Software Selection CD for installing the driver. Problem: The scrolling or magnifying glass function does not work. Solution: See the mouse driver in Device Manager, and make sure that the IBM PS/2 TrackPoint driver is installed. Problem: The cursor does not move after the computer awakens from one of the power management modes. Solution: Make sure you followed the instructions correctly when you installed Windows with the Advanced Power Management (APM) option. Problem: Some or all keys on the keyboard do not work. Solution: If the problem occurred immediately after the computer returned from standby mode, enter the power-on password if any is set. If an external keyboard is connected, the numeric keypad on your computer does not work. Use the numeric keypad on the external keyboard. If an external numeric keypad or a mouse is connected:

1. Turn off the computer. 2. Remove the external numeric keypad or the mouse. Chapter 2. Solving computer problems 19 3. Turn on the computer and try using the keyboard again. If the keyboard problem is resolved, carefully reconnect the external numeric keypad, external keyboard, or mouse, making sure that you have seated the connectors properly. If any keys on the keyboard still do not work, have the computer serviced. Problem: A number appears when you type a letter. Solution: The numeric lock function is on. To disable it, press and hold Shift;

then press NumLk. Problem: All or some keys on the external numeric keypad do not work. Solution: Make sure that the external numeric keypad is correctly connected to the computer. Problem: All or some keys on the external keyboard do not work. Solution: To use an external keyboard, you need to attach the keyboard/mouse cable or dock the ThinkPad Dock to the computer. Make sure that:

v The keyboard/mouse cable is correctly connected to the computer. v The keyboard cable is connected to the correct side of the keyboard/mouse cable or the ThinkPad Dock. If these connections are correct, disconnect the keyboard/mouse cable from the computer and make sure that the keyboard operates properly. If the built-in keyboard works, there is a problem with either the cable or the keyboard. Try using a different keyboard/mouse cable or external keyboard. Standby or hibernation problems Problem: The computer enters standby mode automatically. Solution: If the processor reaches a temperature that is too high, the computer automatically enters standby mode to allow the computer to cool and to protect the processor and other internal components. Problem: The computer enters standby mode immediately after POST (the standby indicator turns on). Solution: Make sure that:

v The battery pack is charged. v The operating temperature is within the acceptable range. Refer to Appendix A, Features and specifications. 20 ThinkPad X22 Service & Troubleshooting Guide If these items are correct, have the computer serviced. Problem: A message, critical low-battery error, appears, and the computer immediately turns off. Solution: The battery power is getting low. Connect the ac adapter to the computer, or replace the battery pack with a fully charged one. Problem: When you take action to return from standby mode, the LCD remains blank. Solution: Check whether an external monitor was disconnected while the computer was in standby mode. Do not disconnect the external monitor while the computer is in standby mode or hibernation mode. If no external monitor is attached when the computer resumes, the LCD remains blank and output is not displayed. This restriction does not depend on the resolution value. Problem: The computer does not return from standby mode, or the standby indicator stays on and the computer does not work. Solution: The computer automatically enters standby or hibernation mode when the battery is depleted. Connect the ac adapter to the computer; then press Fn. Problem: Your computer does not enter standby or hibernation mode. Solution: Check whether any option has been selected that would disable your computer from entering standby or hibernation mode. Problem: The computer does not enter standby mode as set by the timer under Windows 95 or Windows NT. Solution:

v For Windows 95:

The generic CD-ROM or DVD-ROM driver for Windows 95 accesses the internal CD-ROM or DVD-ROM drive every 3 seconds to see whether a CD-ROM is inserted there. This prevents your computer from entering standby mode even after a timeout. To enable the computer to enter standby mode, do the following:

1. Click Start. 2. Move the cursor to Settings and Control Panel. 3. Click Control Panel, and then double-click System. 4. Click the Device Manager tab. Chapter 2. Solving computer problems 21 5. Click the + mark of CD-ROM. 6. Double-click the name of the CD-ROM or DVD-ROM. 7. Click the Settings tab. 8. Clear the Auto insert notification check box. Windows 95 no longer detects the insertion of a CD-ROM or DVD-ROM automatically. v For Windows NT:

If you enable the CD-ROM AutoRun feature, the timer cannot triggers the computer to enter standby mode. To enable the timer in this situation, edit the configuration information in the registry as follows:

HKEY_LOCAL_MACHINE\SYSTEM\

CurrentControlSet\Services\Cdrom\

Autorun: 0x1 > Autorun: 0 LCD problems Problem: The screen is blank. Solution: Press Fn + Home key to make the screen brighter. If problem still persists, do the Cause and action in the problem below. Problem: The screen is unreadable or distorted. Solution: Make sure that:

v The display device driver is installed correctly. v The display resolution and color depth are correctly set. v The monitor type is correct. To check these settings, do as follows:

1. Open the Display Properties window. For Windows Millennium Edition (Windows ME) or Windows 2000, Windows 98, Windows 95:

a. Click the Settings tab. b. Check whether the color depth and resolution are set correctly. c. Click Advanced... d. Click the Adapter tab. e. Make sure RAGE MOBILITY-M AGP is shown in the adapter information window. f. Click the Monitor tab. g. Make sure the information is correct. For Windows NT:

22 ThinkPad X22 Service & Troubleshooting Guide a. Click the Settings tab. b. Check whether the color depth and resolution are set correctly. c. Click Display Type... d. Make sure RAGE MOBILITY-M AGP is shown in the Display Type window. e. Click OK. f. Click the Test button in the Settings window. g. Make sure the output is displayed correctly. Problem: Incorrect characters appear on the screen. Solution: Did you install the operating system or application program correctly? If they are installed and configured correctly, have the computer serviced. Problem: The screen stays on even after you turn off your computer. Solution: Press and hold the power switch for 4 seconds or longer to turn off your computer; then turn it on again. Problem: Missing, discolored, or bright dots appear on the screen every time you turn on your computer. Solution: This is an intrinsic characteristic of the TFT technology. Your computers display contains multiple thin-film transistors (TFTs). A small number of missing, discolored, or bright dots on the screen might exist all the time. Battery problems Problem: The battery pack cannot be fully charged by the power-off method in the standard charge time for your computer. Solution: The battery pack might be over-discharged. Do the following:

1. Turn off the computer. 2. Make sure that the over-discharged battery pack is in the computer. 3. Connect the ac adapter to the computer and let it charge. If the battery pack cannot be fully charged in 24 hours, use a new battery pack. If the optional Quick Charger is available, use it to charge the over-discharged battery pack. Chapter 2. Solving computer problems 23 Problem: Your computer shuts down before the battery status indicator shows empty,-or-Your computer operates after the battery status indicator shows empty. Solution: Discharge and recharge the battery pack. Problem: The operating time for a fully charged battery pack is short. Solution: Discharge and recharge the battery pack. If your batterys operating time is still short, use a new battery pack. Problem: The computer does not operate with a fully charged battery pack. Solution: The surge protector in the battery pack might be active. Turn off the computer for one minute to reset the protector; then turn on the computer again. Problem: The battery pack cannot be charged. Solution: You cannot charge the battery when it is too hot. If the battery feels hot, remove it from the computer and allow it to cool to room temperature. After it cools, reinstall it and recharge the battery. If it still cannot be charged, have it serviced. Hard disk drive problems Problem: The hard disk drive makes a rattling noise intermittently. Solution: The rattling noise might be heard when:

v The hard disk drive starts accessing the data or when it stops. v You are carrying the hard disk drive. v You are carrying your computer. This is a normal characteristic of a hard disk drive and is not a defect. Problem: The hard disk drive does not work. Solution: In the startup menu in IBM BIOS Setup Utility, make sure that there is no exclamation point to the left of the hard-disk drive. If there is such a mark, the hard-disk drive is disabled. Clear the mark to enable the drive. Passwords Problem: I forgot my password. Solution: If you forgot your power-on password, you have to take your computer to an IBM reseller or a marketing representative to have the password reset. 24 ThinkPad X22 Service & Troubleshooting Guide If you forgot your hard-disk password or supervisor password, you cannot reset your password. You have to take your computer to an IBM reseller or an IBM marketing representative to have the system board replaced. A fee will be charged for parts and service. Proof of purchase is required, and an additional charge might be required for the service. Consult the on-board help system, Access ThinkPad, for information about setting and changing passwords. (Access ThinkPad can be opened by pressing the ThinkPad button.) Other problems Problem: The computer locks or does not accept any input. Solution: Your computer might lock when it enters standby mode during a communication operation. Disable the standby timer when you are working on the network.To turn off the computer, press and hold the power switch for 4 seconds or more. Problem: The computer does not turn off with the power switch. Solution: If the standby indicator is on and you are working under battery power, replace the battery with a fully charged one or change your power source to ac power. If you still have a problem, press and hold the power switch for 4 seconds or more; this forces the computer to turn off. Problem: The computer does not start from a device you want, such as a diskette drive. Solution: Refer to the Startup menu of the IBM BIOS Setup Utility. Make sure that the startup sequence in the IBM BIOS Setup Utility is set so that the computer starts from the device you want.Make sure that the device from which the computer starts is enabled by checking there is no ! mark preceding the device name. Problem: The computer does not respond. Solution: IRQs for the PCI are all set as 11. The computer does not respond because it cannot share the IRQ with other devices. Refer to the your on-board help Chapter 2. Solving computer problems 25 26 ThinkPad X22 Service & Troubleshooting Guide Chapter 3. Getting service If you need help, service, technical assistance, or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This section contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem with your computer, and whom to call for service should it be necessary. Information about your IBM computer and preinstalled software, if any, is available in the documentation that comes with your computer. That documentation includes printed books, online books, README files, and help files. In addition, information about IBM products is available on the World Wide Web and through the IBM Automated Fax System. For technical assistance with the installation of, or questions related to, Service Packs for your preinstalled Microsoft Windows product, refer to the Microsoft Product Support Services Web site at support.microsoft.com/directory/, or you can contact the IBM HelpCenter. Some fees might apply. Getting help on the Web On the World Wide Web, the IBM Web site has up-to-date information about IBM Personal Computer products and support. The address for the IBM Personal Computing home page is www.ibm.com/pc IBM provides an extensive Web site dedicated to mobile computing and to ThinkPad computers at www.ibm.com/pc/support Research this Web site to learn how to solve problems, find new ways to use your computer, and learn about options that can make working with your ThinkPad computer even easier. If you select Profile from the support page, you can create a customized support page that is specific to your hardware, complete with Frequently Asked Questions, Parts Information, Technical Hints and Tips, and Downloadable Files. In addition, you can choose to receive e-mail notifications whenever new information becomes available about your registered products. You also can order publications through the IBM Publications Ordering System at www.elink.ibmlink.ibm.com/public/applications/publications/cgibin/pbi.cgi Copyright IBM Corp. 2001 27 Getting help by fax If you have a touch-tone telephone and access to a fax machine, in the U.S. and Canada you can receive by fax marketing and technical information on many topics, including hardware, operating systems, and local area networks

(LANs). You can call the IBM Automated Fax System 24 hours a day, 7 days a week. Follow the recorded instructions, and the requested information will be sent to your fax machine. In the U.S. and Canada, to access the IBM Automated Fax System, call 1-800-426-3395. Calling IBM If you have tried to correct the problem yourself and still need help, during the warranty period, you can get help and information by telephone through the IBM PC HelpCenter. The following services are available during the warranty period:

v Problem determination - Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem. IBM hardware repair - If the problem is determined to be caused by IBM hardware under warranty, trained service personnel are available to provide the applicable level of service. v Engineering change management - Occasionally, there might be changes that are required after a product has been sold. IBM or your reseller, if authorized by IBM, will make selected Engineering Changes (ECs) available that apply to your hardware. v The following items are not covered:

v Replacement or use of non-IBM parts or nonwarranted IBM parts Note: All warranted parts contain a 7-character identification in the format IBM FRU XXXXXXX Identification of software problem sources v v Configuration of BIOS as part of an installation or upgrade v Changes, modifications, or upgrades to device drivers (except as part of the warranty problem determination process) Installation and maintenance of network operating systems (NOS) Installation and maintenance of application programs v v Refer to your IBM hardware warranty for a full explanation of IBM warranty terms. Be sure to retain your proof of purchase to obtain warranty service. 28 ThinkPad X22 Service & Troubleshooting Guide If possible, be near your computer when you make your call in case the technical assistance representative needs to help you resolve a computer problem. Please ensure that you have downloaded the most current drivers and system updates, run diagnostics, and recorded information before you call. When calling for technical assistance, please have the following information available:

v Machine Type and Model v Serial numbers of your computer, monitor, and other components, or your proof of purchase v Description of the problem v Exact wording of any error messages v Hardware and software configuration information for your system Telephone numbers Note: Telephone numbers are subject to change without notice. For the latest list of IBM HelpCenter telephone numbers and hours of operation, visit the Support Web site at www.ibm.com/pc/support. Country or region Argentina Australia Austria Belgium Brazil Canada Chile China Colombia Denmark Ecuador Finland France Germany Hong Kong Language Spanish English German Dutch French Portuguese English/ French Spanish Mandarin Spanish Danish Spanish Finnish French German Cantonese Telephone Number 11-4717-4357 1300-130-426 01-54658-5060 02-714 35 70 02-714 35 15 55-0800 78 48 31 1-800-565-3344 416-383-3344 800-203300 800-810-1818 9-800-18811 623-2300 35 25 02 91 2-565-130 9-22 931 840 01-69 32 40 40 069-6654 9040 2825-6900 Chapter 3. Getting service 29 Ireland Italy Japan Luxembourg Mexico Netherlands New Zealand Norway Peru Portugal Spain Sweden Switzerland Taiwan United Kingdom United States English Italian Japanese French Spanish Dutch English Norwegian Spanish Portuguese Spanish Swedish German/

French/

Italian Mandarin English 01-815 9202 02-482 9202 0120-887-870 298-977 5063 01-800-426-1000 387-5991 020-504 0501 0800-446-149 23 05 32 40 349-0050 21-791 51 47 91-662 4916 08-751 52 27 0848-80 52 52 886-2-2725-9799 01475-555 055 English 1-800-772-2227 30 ThinkPad X22 Service & Troubleshooting Guide Appendix. Product warranty and notices Warranty Statements The warranty statements consist of two parts: Part 1 and Part 2. Part 1 varies by country. Part 2 is the same for both statements. Be sure to read both the Part 1 that applies to your country and Part 2. v United States, Puerto Rico and Canada (Z125-4753-05 11/97)(Part 1 General Terms on page 31) v Worldwide except Canada, Puerto Rico, Turkey and United States

(Z125-5697-01 11/97)(Part 1 General Terms on page 34) v Worldwide Country-Unique Terms(Part 2 Country-Unique Terms on page 38) IBM Statement of Limited Warranty for United States, Puerto Rico and Canada (Part 1 - General Terms) This Statement of Warranty includes Part 1 - General Terms and Part 2 -

Country-unique Terms. The terms of Part 2 may replace or modify those of Part 1.. The warranties provided by IBM in this Statement of Warranty apply only to Machines you purchase for your use, and not for resale, from IBM or your reseller. The term Machine means an IBM machine, its features, conversions, upgrades, elements, or accessories, or any combination of them. The term Machine does not include any software programs, whether pre-loaded with the Machine, installed subsequently or otherwise. Unless IBM specifies otherwise, the following warranties apply only in the country where you acquire the Machine. Nothing in this Statement of Warranty affects any statutory rights of consumers that cannot be waived or limited by contract. If you have any questions, contact IBM or your reseller. Machine - IBM ThinkPad X22 and the Battery Warranty Period* -

Model 2661 - One year Model 2662 - Three years except in some countries Battery pack - One year

*Elements and accessories are warranted for three months. Contact your place of purchase for warranty service information. Some IBM Machines are eligible for On-site warranty service depending on the country where service is performed. The IBM Warranty for Machines IBM warrants that each Machine 1) is free from defects in materials and workmanship and 2) conforms to IBMs Official Copyright IBM Corp. 2001 31 Published Specifications. The warranty period for a Machine is a specified, fixed period commencing on its Date of Installation. The date on your sales receipt is the Date of Installation, unless IBM or your reseller informs you otherwise. During the warranty period IBM or your reseller, if approved by IBM to provide warranty service, will provide repair and exchange service for the Machine, without charge, under the type of service designated for the Machine and will manage and install engineering changes that apply to the Machine. If a Machine does not function as warranted during the warranty period, and IBM or your reseller are unable to either 1) make it do so or 2) replace it with one that is at least functionally equivalent, you may return it to your place of purchase and your money will be refunded. The replacement may not be new, but will be in good working order. Extent of Warranty The warranty does not cover the repair or exchange of a Machine resulting from misuse, accident, modification, unsuitable physical or operating environment, improper maintenance by you, or failure caused by a product for which IBM is not responsible. The warranty is voided by removal or alteration of Machine or parts identification labels. THESE WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF EXPRESS OR IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU. IN THAT EVENT, SUCH WARRANTIES ARE LIMITED IN DURATION TO THE WARRANTY PERIOD. NO WARRANTIES APPLY AFTER THAT PERIOD. Items Not Covered by Warranty IBM does not warrant uninterrupted or error-free operation of a Machine. Unless specified otherwise, IBM provides non-IBM machines WITHOUT WARRANTIES OF ANY KIND. Any technical or other support provided for a Machine under warranty, such as assistance via telephone with how-to questions and those regarding Machine set-up and installation, will be provided WITHOUT WARRANTIES OF ANY KIND. 32 ThinkPad X22 Service & Troubleshooting Guide Warranty Service To obtain warranty service for the Machine, contact your reseller or IBM. In the United States, call IBM at 18007722227. In Canada, call IBM at 1800 5653344. You may be required to present proof of purchase. IBM or your reseller provides certain types of repair and exchange service, either at your location or at a service center, to keep Machines in, or restore them to, conformance with their Specifications. IBM or your reseller will inform you of the available types of service for a Machine based on its country of installation. IBM may repair the failing Machine or exchange it at its discretion. When warranty service involves the exchange of a Machine or part, the item IBM or your reseller replaces becomes its property and the replacement becomes yours. You represent that all removed items are genuine and unaltered. The replacement may not be new, but will be in good working order and at least functionally equivalent to the item replaced. The replacement assumes the warranty service status of the replaced item. Any feature, conversion, or upgrade IBM or your reseller services must be installed on a Machine which is 1) for certain Machines, the designated, serial-numbered Machine and 2) at an engineering-change level compatible with the feature, conversion, or upgrade. Many features, conversions, or upgrades involve the removal of parts and their return to IBM. A part that replaces a removed part will assume the warranty service status of the removed part. Before IBM or your reseller exchanges a Machine or part, you agree to remove all features, parts, options, alterations, and attachments not under warranty service. You also agree to 1. ensure that the Machine is free of any legal obligations or restrictions that prevent its exchange;

2. obtain authorization from the owner to have IBM or your reseller service a Machine that you do not own; and 3. where applicable, before service is provided a. follow the problem determination, problem analysis, and service request procedures that IBM or your reseller provides, b. secure all programs, data, and funds contained in a Machine, c. provide IBM or your reseller with sufficient, free, and safe access to your facilities to permit them to fulfill their obligations, and inform IBM or your reseller of changes in a Machines location. d. Appendix. Product warranty and notices 33 IBM is responsible for loss of, or damage to, your Machine while it is 1) in IBMs possession or 2) in transit in those cases where IBM is responsible for the transportation charges. Neither IBM nor your reseller is responsible for any of your confidential, proprietary or personal information contained in a Machine which you return to IBM or your reseller for any reason. You should remove all such information from the Machine prior to its return. Production Status Each IBM Machine is manufactured from new parts, or new and used parts. In some cases, the Machine may not be new and may have been previously installed. Regardless of the Machines production status, IBMs appropriate warranty terms apply. Limitation of Liability Circumstances may arise where, because of a default on IBMs part or other liability, you are entitled to recover damages from IBM. In each such instance, regardless of the basis on which you are entitled to claim damages from IBM (including fundamental breach, negligence, misrepresentation, or other contract or tort claim), IBM is liable for no more than 1. damages for bodily injury (including death) and damage to real property 2. and tangible personal property; and the amount of any other actual direct damages, up to the greater of U.S.

$100,000 (or equivalent in local currency) or the charges (if recurring, 12 months charges apply) for the Machine that is the subject of the claim. This limit also applies to IBMs suppliers and your reseller. It is the maximum for which IBM, its suppliers, and your reseller are collectively responsible. UNDER NO CIRCUMSTANCES IS IBM LIABLE FOR ANY OF THE FOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES (OTHER THAN THOSE UNDER THE FIRST ITEM LISTED ABOVE); 2) LOSS OF, OR DAMAGE TO, YOUR RECORDS OR DATA; OR 3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR SAVINGS), EVEN IF IBM, ITS SUPPLIERS OR YOUR RESELLER IS INFORMED OF THEIR POSSIBILITY. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. IBM Statement of Warranty Worldwide except Canada, Puerto Rico, Turkey and United States (Part 1- General Terms) This Statement of Warranty includes Part 1 - General Terms and Part 2 -

Country-unique Terms. The terms of Part 2 may replace or modify those of Part 1. The warranties provided by IBM in this Statement of Warranty apply only to 34 ThinkPad X22 Service & Troubleshooting Guide Machines you purchase for your use, and not for resale, from IBM or your reseller. The term Machine means an IBM machine, its features, conversions, upgrades, elements, or accessories, or any combination of them. The term Machine does not include any software programs, whether pre-loaded with the Machine, installed subsequently or otherwise. Unless IBM specifies otherwise, the following warranties apply only in the country where you acquire the Machine. Nothing in this Statement of Warranty affects any statutory rights of consumers that cannot be waived or limited by contract. If you have any questions, contact IBM or your reseller. Machine - IBM ThinkPad X22 and the Battery Warranty Period* -

Model 2661 - One year Model 2662 - Three years except in some countries Battery pack - One year

*Elements and accessories are warranted for three months. Contact your place of purchase for warranty service information. Some IBM Machines are eligible for On-site warranty service depending on the country where service is performed. The IBM Warranty for Machines IBM warrants that each Machine 1) is free from defects in materials and workmanship and 2) conforms to IBMs Official Published Specifications. The warranty period for a Machine is a specified, fixed period commencing on its Date of Installation. The date on your sales receipt is the Date of Installation, unless IBM or your reseller informs you otherwise. During the warranty period IBM or your reseller, if approved by IBM to provide warranty service, will provide repair and exchange service for the Machine, without charge, under the type of service designated for the Machine and will manage and install engineering changes that apply to the Machine. If a Machine does not function as warranted during the warranty period, and IBM or your reseller are unable to either 1) make it do so or 2) replace it with one that is at least functionally equivalent, you may return it to your place of purchase and your money will be refunded. The replacement may not be new, but will be in good working order. Extent of Warranty The warranty does not cover the repair or exchange of a Machine resulting from misuse, accident, modification, unsuitable physical or operating environment, improper maintenance by you, or failure caused by a product for which IBM is not responsible. The warranty is voided by removal or alteration of Machine or parts identification labels. Appendix. Product warranty and notices 35 THESE WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF EXPRESS OR IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU. IN THAT EVENT, SUCH WARRANTIES ARE LIMITED IN DURATION TO THE WARRANTY PERIOD. NO WARRANTIES APPLY AFTER THAT PERIOD. Items Not Covered by Warranty IBM does not warrant uninterrupted or error-free operation of a Machine. Unless specified otherwise, IBM provides non-IBM machines WITHOUT WARRANTIES OF ANY KIND. Warranty Service To obtain warranty service for the Machine, contact your reseller or IBM. You may be required to present proof of purchase. IBM or your reseller provides certain types of repair and exchange service, either at your location or at a service center, to keep Machines in, or restore them to, conformance with their Specifications. IBM or your reseller will inform you of the available types of service for a Machine based on its country of installation. IBM may repair the failing Machine or exchange it at its discretion. When warranty service involves the exchange of a Machine or part, the item IBM or your reseller replaces becomes its property and the replacement becomes yours. You represent that all removed items are genuine and unaltered. The replacement may not be new, but will be in good working order and at least functionally equivalent to the item replaced. The replacement assumes the warranty service status of the replaced item. Any feature, conversion, or upgrade IBM or your reseller services must be installed on a Machine which is 1) for certain Machines, the designated, serial-numbered Machine and 2) at an engineering-change level compatible with the feature, conversion, or upgrade. Many features, conversions, or upgrades involve the removal of parts and their return to IBM. A part that replaces a removed part will assume the warranty service status of the removed part. 36 ThinkPad X22 Service & Troubleshooting Guide Before IBM or your reseller exchanges a Machine or part, you agree to remove all features, parts, options, alterations, and attachments not under warranty service. You also agree to 1. ensure that the Machine is free of any legal obligations or restrictions that prevent its exchange;

2. obtain authorization from the owner to have IBM or your reseller service a Machine that you do not own; and 3. where applicable, before service is provided a. follow the problem determination, problem analysis, and service request procedures that IBM or your reseller provides, b. secure all programs, data, and funds contained in a Machine, c. provide IBM or your reseller with sufficient, free, and safe access to your facilities to permit them to fulfill their obligations, and inform IBM or your reseller of changes in a Machines location. d. IBM is responsible for loss of, or damage to, your Machine while it is 1) in IBMs possession or 2) in transit in those cases where IBM is responsible for the transportation charges. Neither IBM nor your reseller is responsible for any of your confidential, proprietary or personal information contained in a Machine which you return to IBM or your reseller for any reason. You should remove all such information from the Machine prior to its return. Production Status Each IBM Machine is manufactured from new parts, or new and used parts. In some cases, the Machine may not be new and may have been previously installed. Regardless of the Machines production status, IBMs appropriate warranty terms apply. Limitation of Liability Circumstances may arise where, because of a default on IBMs part or other liability, you are entitled to recover damages from IBM. In each such instance, regardless of the basis on which you are entitled to claim damages from IBM (including fundamental breach, negligence, misrepresentation, or other contract or tort claim), IBM is liable for no more than 1. damages for bodily injury (including death) and damage to real property 2. and tangible personal property; and the amount of any other actual direct damages, up to the greater of U.S.

$100,000 (or equivalent in local currency) or the charges (if recurring, 12 months charges apply) for the Machine that is the subject of the claim. Appendix. Product warranty and notices 37 This limit also applies to IBMs suppliers and your reseller. It is the maximum for which IBM, its suppliers, and your reseller are collectively responsible. UNDER NO CIRCUMSTANCES IS IBM LIABLE FOR ANY OF THE FOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES (OTHER THAN THOSE UNDER THE FIRST ITEM LISTED ABOVE); 2) LOSS OF, OR DAMAGE TO, YOUR RECORDS OR DATA; OR 3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR SAVINGS), EVEN IF IBM, ITS SUPPLIERS OR YOUR RESELLER IS INFORMED OF THEIR POSSIBILITY. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. Part 2 - Worldwide Country-Unique Terms ASIA PACIFIC AUSTRALIA: The IBM Warranty for Machines: The following paragraph is added to this Section: The warranties specified in this Section are in addition to any rights you may have under the Trade Practices Act 1974 or other legislation and are only limited to the extent permitted by the applicable legislation. Extent of Warranty: The following replaces the first and second sentences of this Section: The warranty does not cover the repair or exchange of a Machine resulting from misuse, accident, modification, unsuitable physical or operating environment, operation in other than the Specified Operating Environment, improper maintenance by you, or failure caused by a product for which IBM is not responsible. Limitation of Liability: The following is added to this Section: Where IBM is in breach of a condition or warranty implied by the Trade Practices Act 1974, IBMs liability is limited to the repair or replacement of the goods or the supply of equivalent goods. Where that condition or warranty relates to right to sell, quiet possession or clear title, or the goods are of a kind ordinarily acquired for personal, domestic or household use or consumption, then none of the limitations in this paragraph apply. PEOPLES REPUBLIC OF CHINA: Governing Law: The following is added to this Statement: The laws of the State of New York govern this Statement. INDIA: Limitation of Liability: The following replaces items 1 and 2 of this Section:

38 ThinkPad X22 Service & Troubleshooting Guide 1. liability for bodily injury (including death) or damage to real property and tangible personal property will be limited to that caused by IBMs negligence;

2. as to any other actual damage arising in any situation involving nonperformance by IBM pursuant to, or in any way related to the subject of this Statement of Warranty, IBMs liability will be limited to the charge paid by you for the individual Machine that is the subject of the claim. NEW ZEALAND: The IBM Warranty for Machines: The following paragraph is added to this Section: The warranties specified in this Section are in addition to any rights you may have under the Consumer Guarantees Act 1993 or other legislation which cannot be excluded or limited. The Consumer Guarantees Act 1993 will not apply in respect of any goods which IBM provides, if you require the goods for the purposes of a business as defined in that Act. Limitation of Liability: The following is added to this Section: Where Machines are not acquired for the purposes of a business as defined in the Consumer Guarantees Act 1993, the limitations in this Section are subject to the limitations in that Act. EUROPE, MIDDLE EAST, AFRICA (EMEA) The following terms apply to all EMEA countries. The terms of this Statement of Warranty apply to Machines purchased from an IBM reseller. If you purchased this Machine from IBM, the terms and conditions of the applicable IBM agreement prevail over this warranty statement. Warranty Service: If you purchased an IBM Machine in Austria, Belgium, Denmark, Estonia, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland or United Kingdom, you may obtain warranty service for that Machine in any of those countries from either (1) an IBM reseller approved to perform warranty service or (2) from IBM. If you purchased an IBM Personal Computer Machine in Albania, Armenia, Belarus, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Georgia, Hungary, Kazakhstan, Kirghizia, Federal Republic of Yugoslavia, Former Yugoslav Republic of Macedonia (FYROM), Moldova, Poland, Romania, Russia, Slovak Republic, Slovenia, or Ukraine, you may obtain warranty service for that Machine in any of those countries from either (1) an IBM reseller approved to perform warranty service or (2) from IBM. The applicable laws, Country-unique terms and competent court for this Statement are those of the country in which the warranty service is being Appendix. Product warranty and notices 39 provided. However, the laws of Austria govern this Statement if the warranty service is provided in Albania, Armenia, Belarus, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Federal Republic of Yugoslavia, Georgia, Hungary, Kazakhstan, Kirghizia, Former Yugoslav Republic of Macedonia

(FYROM), Moldova, Poland, Romania, Russia, Slovak Republic, Slovenia, and Ukraine. The following terms apply to the country specified:

EGYPT: Limitation of Liability: The following replaces item 2 in this Section:

2. as to any other actual direct damages, IBMs liability will be limited to the total amount you paid for the Machine that is the subject of the claim. Applicability of suppliers and resellers (unchanged). FRANCE: Limitation of Liability: The following replaces the second sentence of the first paragraph of this Section:

In such instances, regardless of the basis on which you are entitled to claim damages from IBM, IBM is liable for no more than: (items 1 and 2 unchanged). GERMANY: The IBM Warranty for Machines: The following replaces the first sentence of the first paragraph of this Section:

The warranty for an IBM Machine covers the functionality of the Machine for its normal use and the Machines conformity to its Specifications. The following paragraphs are added to this Section:

The minimum warranty period for Machines is six months. In case IBM or your reseller are unable to repair an IBM Machine, you can alternatively ask for a partial refund as far as justified by the reduced value of the unrepaired Machine or ask for a cancellation of the respective agreement for such Machine and get your money refunded. Extent of Warranty: The second paragraph does not apply. Warranty Service: The following is added to this Section:

During the warranty period, transportation for delivery of the failing Machine to IBM will be at IBMs expense. Production Status: The following paragraph replaces this Section:

40 ThinkPad X22 Service & Troubleshooting Guide Each Machine is newly manufactured. It may incorporate in addition to new parts, re-used parts as well. Limitation of Liability: The following is added to this Section:

The limitations and exclusions specified in the Statement of Warranty will not apply to damages caused by IBM with fraud or gross negligence and for express warranty. In item 2, replace $100,000 with 1.000.000 DEM. The following sentence is added to the end of the first paragraph of item 2:

IBMs liability under this item is limited to the violation of essential contractual terms in cases of ordinary negligence. IRELAND: Extent of Warranty: The following is added to this Section:

Except as expressly provided in these terms and conditions, all statutory conditions, including all warranties implied, but without prejudice to the generality of the foregoing all warranties implied by the Sale of Goods Act 1893 or the Sale of Goods and Supply of Services Act 1980, are hereby excluded. Limitation of Liability: The following replaces items one and two of the first paragraph of this Section:

1. death or personal injury or physical damage to your real property solely 2. caused by IBMs negligence;

the amount of any other actual direct damages, up to the greater of Irish Pounds 75,000 or 125 percent of the charges (if recurring, the 12 months charges apply) for the Machine that is the subject of the claim or which otherwise gives rise to the claim. Applicability of suppliers and resellers (unchanged). The following paragraph is added at the end of this Section:

IBMs entire liability and your sole remedy, whether in contract or in tort, in respect of any default shall be limited to damages. ITALY: Limitation of Liability: The following replaces the second sentence in the first paragraph:

In each such instance unless otherwise provided by mandatory law, IBM is liable for no more than: (item 1 unchanged) 2) as to any other actual damage Appendix. Product warranty and notices 41 arising in all situations involving non-performance by IBM pursuant to, or in any way related to the subject matter of this Statement of Warranty, IBMs liability, will be limited to the total amount you paid for the Machine that is the subject of the claim. Applicability of suppliers and resellers (unchanged). The following replaces the second paragraph of this Section:

Unless otherwise provided by mandatory law, IBM and your reseller are not liable for any of the following: (items 1 and 2 unchanged) 3) indirect damages, even if IBM or your reseller is informed of their possibility. SOUTH AFRICA, NAMIBIA, BOTSWANA, LESOTHO AND SWAZILAND:

Limitation of Liability: The following is added to this Section:

IBMs entire liability to you for actual damages arising in all situations involving nonperformance by IBM in respect of the subject matter of this Statement of Warranty will be limited to the charge paid by you for the individual Machine that is the subject of your claim from IBM. TURKIYE: Production Status: The following replaces this Section:

IBM fulfills customer orders for IBM Machines as newly manufactured in accordance with IBMs production standards. UNITED KINGDOM: Limitation of Liability: The following replaces items 1 and 2 of the first paragraph of this Section:

1. death or personal injury or physical damage to your real property solely 2. caused by IBMs negligence;

the amount of any other actual direct damages or loss, up to the greater of Pounds Sterling 150,000 or 125 percent of the charges (if recurring, the 12 months charges apply) for the Machine that is the subject of the claim or which otherwise gives rise to the claim. The following item is added to this paragraph:

3. breach of IBMs obligations implied by Section 12 of the Sale of Goods Act 1979 or Section 2 of the Supply of Goods and Services Act 1982. Applicability of suppliers and resellers (unchanged). The following is added to the end of this Section:

IBMs entire liability and your sole remedy, whether in contract or in tort, in respect of any default will be limited to damages. 42 ThinkPad X22 Service & Troubleshooting Guide NORTH AMERICA CANADA: Warranty Service: The following is added to this Section:

To obtain warranty service from IBM, call 1-800-5653344. UNITED STATES OF AMERICA: Warranty Service: The following is added to this Section:

To obtain warranty service from IBM, call 1-800-7722227 Appendix. Product warranty and notices 43 Notices This publication was developed for products and services offered in the U.S.A. IBM may not offer the products, services, or features discussed in this document in other countries. Consult your local IBM representative for information on the products and services currently available in your area. Any reference to an IBM product, program, or service is not intended to state or imply that only that IBM product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any IBM intellectual property right may be used instead. However, it is the users responsibility to evaluate and verify the operation of any non-IBM product, program, or service. IBM may have patents or pending patent applications covering subject matter described in this document. The furnishing of this document does not give you any license to these patents. You can send license inquiries, in writing, to:

IBM Director of Licensing IBM Corporation North Castle Drive Armonk, NY 105041785 U.S.A. The following paragraph does not apply to the United Kingdom or any country where such provisions are inconsistent with local law:

INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions, therefore, this statement may not apply to you. This information could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in new editions of the publication. IBM may make improvements and/or changes in the product(s) and/or the program(s) described in this publication at any time without notice. IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. Any references in this publication to non-IBM Web sites are provided for convenience only and do not in any manner serve as an endorsement of those 44 ThinkPad X22 Service & Troubleshooting Guide Web sites. The materials at those Web sites are not part of the materials for this IBM product, and use of those Web sites is at your own risk. Processing date data This IBM hardware product and IBM software products that might be packaged with it have been designed, when used in accordance with their associated documentation, to process date data correctly within and between the 20th and 21st centuries, provided all other products (for example, software, hardware, and firmware) used with these products properly exchange accurate date data with them. IBM cannot take responsibility for the date data processing capabilities of non-IBM products, even if those products are preinstalled or otherwise distributed by IBM. You should contact the vendors responsible for those products directly to determine the capabilities of their products and update them if needed. This IBM hardware product cannot prevent errors that might occur if software, upgrades, or peripheral devices you use or exchange data with do not process date data correctly. The foregoing is a Year 2000 Readiness Disclosure. Trademarks The following terms, in this publication, are trademarks of the IBM Corporation in the United States or other countries or both:

IBM PS/2 ThinkPad TrackPoint IV Microsoft, Windows, and the Windows flag logo are trademarks or registered trademarks of Microsoft Corporation. Pentium, Celeron, and SpeedStep are trademarks or registered trademarks of Intel Corporation in the U.S. and other countries. Other company, product, and service names, which may be denoted by a double asterisk (**), may be trademarks or service marks of others. Electronic emission notices Federal Communications Commission (FCC) statement ThinkPad X22, model number 2661 and 2662 This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a Appendix. Product warranty and notices 45 residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

v Reorient or relocate the receiving antenna. v v Connect the equipment into an outlet on a circuit different from that to Increase the separation between the equipment and receiver. which the receiver is connected. v Consult an IBM authorized dealer or service representative for help. Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. Proper cables and connectors are available from IBM authorized dealers. IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment. Unauthorized changes or modifications could void the users authority to operate the equipment. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Responsible party:

International Business Machines Corporation New Orchard Road Armonk, NY 10504 Telephone 1-919-543-2193 TestedTo Comply With FCC Standards FOR HOME OR OFFICE USE Industry Canada Class B Emission Compliance Statement This Class B digital apparatus complies with Candian ICES-003. Avis de conformit la rglementation dIndustrie Canada Cet appareil numrique de la classe B est conform la norme NMB-003 du Canada. 46 ThinkPad X22 Service & Troubleshooting Guide European Community Directive conformance statement This product is in conformity with the protection requirements of EC Council Directive 89/336/EEC on the approximation of the laws of the Member States relating to electromagnetic compatibility. IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product, including the fitting of non-IBM option cards. A declaration of Conformity with the requirements of the Directive has been signed by IBM United Kingdom Limited, PO BOX 30 Spango Valley Greenock Scotland PA160AH. This product satisfies the Class B limits of EN 55022. Telecommunication notice Federal Communications Communication (FCC) and telephone company requirements 1. This device complies with Part 68 of the FCC rules. A label is affixed to the device that contains, among other things, the FCC registration number, USOC, and Ringer Equivalency Number (REN) for this equipment. If these numbers are requested, provide this information to your telephone company. Note: If the device is an internal modem, a second FCC registration label is also provided. You may attach the label to the exterior of the computer in which you install the IBM modem, or you may attach the label to the external DAA, if you have one. Place the label in a location that is easily accessible, should you need to provide the label information to the telephone company. 2. The REN is useful to determine the quantity of devices you may connect to your telephone line and still have those devices ring when your number is called. In most, but not all areas, the sum of the RENs of all devices should not exceed five (5). To be certain of the number of devices you may connect to your line, as determined by the REN, you should call your local telephone company to determine the maximum REN for your calling area. If the device causes harm to the telephone network, the telephone company may discontinue your service temporarily. If possible, they will notify you in advance; if advance notice is not practical, you will be notified as soon as possible. You will be advised of your right to file a complaint with the FCC. 3. 4. Your telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the proper operation of your equipment. If they do, you will be given advance notice to give you an opportunity to maintain uninterrupted service. Appendix. Product warranty and notices 47 5. If you experience trouble with this product, contact your authorized reseller, or call IBM. In the United States, call IBM at 1-800-772-2227. In Canada, call IBM at 1-800-565-3344. You may be required to present proof of purchase. The telephone company may ask you to disconnect the device from the network until the problem has been corrected, or until you are sure the device is not malfunctioning. 6. No customer repairs are possible to the device. If you experience trouble with the device, contact your Authorized Reseller or see the Diagnostics section of this manual for information. 7. This device may not be used on coin service provided by the telephone company. Connection to party lines is subject to state tariffs. Contact your state public utility commission or corporation commission for information. 8. When ordering network interface (NI) service from the local Exchange Carrier, specify service arrangement USOC RJ11C. Canadian Department of Communications certification label NOTICE: The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications networks protective, operational, and safety requirement. The Department does not guarantee the equipment will operate to the users satisfaction. Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of communication. In some cases, the companys inside wiring associated with a single line individual service may be extended by means of a certified connector assembly (telephone extension cord). The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations. Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier. Any repairs of alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment. Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas. CAUTION:

Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate. 48 ThinkPad X22 Service & Troubleshooting Guide NOTICE: The Ringer Equivalent Number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Number of all the devices does not exceed 5. tiquette dhomologation du ministre des Communications du Canada AVIS : Letiquette dus ministre lIndustrie Canada identifie le matriel homologu. Cette tiquette certifie que le matriel est conforme certaines normes de protection, dexploitation et de scurit des rseaux de tlcommunications. Le Ministre nassure toutefois pas que le matriel fonctionnera la satisfaction de lutilisateur. Avant dinstaller ce matriel, lutilisateur doit sassurer quil est permis de le raccorder aux installations de lentreprise locale de tlcommunication. Le matriel doit galement tre install en suivant une mthode accepte de raccordement. Dans certains cas, les fils intrieurs de lentreprise utiliss pour un service individuel ligne unique peuvent tre prolongs au moyen dun dispositif homologu de raccordement (cordon prolongateur tlphonique interne). Labonn ne doit pas oublier quil est possibile que la conformit aux conditions nonces ci-dessus nempechent pas la dgradation du service dans certaines situations. Actuellement, les entreprises de tlcommunication ne permettent pas que lon raccorde leur matriel des jacks dabonn, sauf dans les cas prcis prvus par les tarifs paticuliers de ces entreprises. Les rparations de matriel homologu doivent tre effectues par un centre dentretien canadien autoris dsign par le fournisseur. La compagnie de tlcommunications peut demader lutilisateur de dbrancher un appareil la suite de rparations ou de modifications effectues par lutilisateur ou cause de mauvais fonctionnement. Pour sa propre protection, lutilisateur doit sassurer que tous les fils de mise la terre de la source dnergie lectrique, des lignes tlphoniques et des canalisations deau mtalliques, sil y en a, sont raccords ensemble. Cette prcaution est particulirement importante dans les rgions rurales. Avertissement : Lutilisateur ne doit pas tenter de faire ces raccordements lui-mme; il doit avoir recours un service dinspection des installations lectriques, ou lectricien, selon le cas. AVIS : Lindice de charge (IC) assign chaque dispositif terminal indique, pour viter toute surcharge, le pourcentage de la charge totale qui peut tre raccorde un circuit tlphonique boucl utilis par ce dispositif. La terminaison du circuit boucl peut tre constitue de nimporte quelle combinaison de dispositifs, pourvu que la somme des indices de charge de lensemble des dispositifs ne dpasse pas 5. Appendix. Product warranty and notices 49 Notice for Australia The following notice applies when using the telephony functions:

WARNING:

FOR SAFETY REASONS, ONLY CONNECT EQUIPMENT WITH A TELECOMMUNICATIONS COMPLIANCE LABEL. THIS INCLUDES CUSTOMER EQUIPMENT PREVIOUSLY LABELLED PERMITTED OR CERTIFIED. Notice for New Zealand Users 1. The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network. It indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty. Above all, it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model, nor does it imply that any product is compatible with all of Telecoms network services. 2. This equipment is not capable under all operation conditions of correct operation at the higher speeds for which it is designed. The 33.6 kbit/s and 56 kbit/s connections are likely to be restricted to lower bit rates when connected to some PSTN implementations. Telecom will accept no responsibility should difficulties arise in such circumstances. 3. This equipment may not provide for the effective hand-over of a call to another device connected to the same line. 4. Under power failure conditions, this telephone may not operate. Please ensure that a separate telephone, not dependent on local power is available for emergency use. 5. Some parameters required for compliance with Telecoms Telepermit requirements are dependent on the equipment (PC) associated with this device. The associated equipment shall be set to operate within the following limits for compliance with Telecoms specifications: - There shall be no more than 10 call attempts to the same number within any 30-minute period for any single manual call initiation. - The equipment shall go on-hook for a period of not less than 30 seconds between the end of one attempt and the beginning of the next attempt to the same number. 6. Some parameters required for compliance with Telecoms Telepermit requirements are dependent on the equipment (PC) associated with this device. In order to operate within the limits for compliance with Telecoms specifications, the associated equipment shall be set to ensure that automatic calls to different numbers are spaced such that there is no less than 5 seconds between the end of one call attempt and the beginning of another. 50 ThinkPad X22 Service & Troubleshooting Guide 7. This equipment shall not be set up to make automatic calls to Telecoms 111 emergency service. 8. Some parameters required for compliance with Telecoms Telepermit requirements are dependent on the equipment (PC) associated with this device. In order to operate within the limits for compliance with Telecoms specifications, the associated equipment shall be set to ensure that calls are answered between 3 and 30 seconds of receipt of ringing. Wireless Interoperability IBM ThinkPad 802.11b Wireless LAN Mini-PCI Adapter (P/N 26P8056)

(hereafter called Wireless LAN Mini-PCI Adapter) is designed to be interoperable with any wireless LAN product that is based on Direct Sequence Spread Spectrum (DSSS) radio technology and is compliant to:

v The IEEE 802.11 Standard on Wireless LANs (Revision B), as defined and approved by the Institute of Electrical and Electronics Engineers. v The Wireless Fidelity (WiFi) certification as defined by the WECA (Wirless Ethernet Compatibility Alliance). Usage environment and your Health Wireless LAN Mini-PCI Adapter emits radio frequency electromagnetic energy like other radio devices. However, the level of energy emitted is far much less than the electromagnetic energy emitted by wireless devices like for example mobile phones. Because Wireless LAN Mini-PCI Adapter operates within the guidelines found in radio frequency safety standards and recommendations. IBM believes it is safe for use by consumers. These standards and recommendations reflect the consensus of the scientific community and result from deliberations of panels and committees of scientists who continually review and interpret the extensive research literature. In some situation or environment, the use of Wireless LAN Mini-PCI Adapter may be restricted by the proprietor of the building of responsible representatives of the organization. These situations may for example include:

v Using WirelessLAN Mini-PCI Adapter on board of airplanes, or v In any other environment where the risk of interference to other devices or services is perceived or identified as harmful. If you are uncertain of the policy that applies on the use of wireless devices in a specific organization (e.g. airport), you are encouraged to ask for authorization to use Wireless LAN Mini-PCI Adapter prior to turning on the ThinkPad X22. Appendix. Product warranty and notices 51 Wireless Regulatory information The ThinkPad X22 must be installed and used in strict accordance with the instructions as described hereafter. This product complies with the following radio frequency and safety standards. USA - Federal Communications Commission (FCC) This product complies with FCC Part 15. The operation of Wireless LAN Mini-PCI Adapter integrated in the product is subject to the following two conditions. v v It may not cause harmful interference. It accepts any interference that may cause undesired operation. Exposure to Radio Frequency Radiation The radiated output power of Wireless LAN Mini-PCI Adapter is far below the FCC radio frequency exposure limits. Nevertheless, the ThinkPad X22 shall be used in such a manner that the potential for human contact during normal operation is minimized as follows:

v Caution:To comply with FCC RF exposure compliance requirements, a separation distance of at least 20 cm (8 inches) must be maintained between the antenna of this device and all persons. Transmitter antenna position 20cm v In principle the FCC certification does not permit the use of any othe wireless PCMCIA card in your ThinkPad X22 in order to restrain the RF Exposure to human body. However some PCMCIA cards conform to the limit of the requirment and are admitted safe to use together with the Wireless LAN Mini-PCI Adapter in your ThinkPad notebook. Please visit IBMs web site for the latest certifications granted to check the availble option wireless adapters. 52 ThinkPad X22 Service & Troubleshooting Guide Interference Statement An improper installation or unauthorized use may cause harmful interference to radio communications. Also any tampering of the internal antenna will void the FCC certification and your warranty. Refer to the Electronic emission notices on page 45 for more detail. Notice to EMEA users

- Belgie B

- Belgium B Gebruik buiten gebouw alleen op kanalen 10 (2462 MHz) en 11 (2467 MHz). Voor priv-gebruik buiten gebouw over publieke grond over afstand kleiner dan 300m geen registratie bij BIPT/IBPT nodig; voor gebruik over afstand groter dan 300m is wel registratie bij BIPT/IBPT nodig. Voor publiek gebruik buiten gebouwen is licentie van BIPT/IBPT verplicht. Voor registratie of licentie kunt u contact opnemen met BIPT. For outdoor usage only channel 10 (2462 MHz) and 11

(2467 MHz) is allowed. For private usage outside buildings across public grounds over less than 300m no special registration with IBPT/BIPT is required. Registration to IBPT/BIPT is required for private usage outside buildings across public grounds over more than 300m. An IBPT/BIPT licence is required for public usage outside building. For registration and license please contact IBPT/BIPT. Appendix. Product warranty and notices 53

- Belgique B

- France F:

- France F:

- Deutschland D:

- Germany D:

- Italia I:

- Italy I:

- the Netherlands NL

- Nederland NL Lutilisation en extrieur est autoris sur le canal 10

(2462 MHz) et 11 (2467 MHz). Dans le cas dune utilisation prive, lextrieur dun btiment, au-dessus dun espace public, aucun enregistrement nest ncessaire pour une distance de moins de 300m. Pour une distance suprieure 300m un enregistrement auprs de lIBPT est requise. Pour une utilisation publique lextrieur de btiments, une licence de lIBPT est requise. Pour les enregistrements et licences, veuillez contacter lIBPT. Bande de frquence restreinte : seuls les canaux 10 11

(2457 et 2462 MHz respectivement) doivent tre utiliss en France. Toute utilisation, quelle soit intrieure ou extrieure, est soumise autorisation. Vous pouvez contacter lAutorit de Rgulation des Tlcommuniations (http://www.art-telecom.fr) pour la procdure suivre. Restricted frequency band: only channels 10 and 11

(2457 MHz and 2462 MHz respectively) may be used in France. License required for every installation, indoor and outdoor installations. Please contact ART for procedure to follow. Anmeldung im Outdoor-Bereich notwending, aber nicht genehmigungspflichtig. Bitte mit Hndler die Vorgehensweise abstimmen. License required for outdoor installations. Check with reseller for procedure to follow E necessaria la concessione ministeriale anche per luso interno. Verificare con i rivenditori la procedura da seguire. Luso per installazione in esterni non e permessa. License required for indoor use. Use with outdoor installations not allowed License required for outdoor installations. Check with reseller for procedure to follow Licentie verplicht voor gebruik met buitenantennes. Neem contact op met verkoper voor juiste procedure 54 ThinkPad X22 Service & Troubleshooting Guide Index B battery problems 23 BIOS Setup Utility 8 starting 9 D display 1 F FAQ 12 features 1 Frequently Asked Questions 12 H hardware specifications 2 hibernation mode problems 20 K keyboard, specifications 1 L LCD problems 22 M memory specifications 1 R Recovery CD, using 10 S size, machine specifications 2 specifications 1, 2 specifications 1, 2 (continued) environment 2 input voltage 3 size 2 temperature 2 T temperature, machine specifications 2 troubleshooting battery problems 23 Hard disk drive problems 24 hibernation problems 20 LCD problems 22 no error codes 17 no error messages 17 other problems 24, 25 Power switch problems 18 standby problems 20 Copyright IBM Corp. 2001 55