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Update of RF Safety Info | Users Manual | 223.57 KiB | ||||
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Users Manual | Users Manual | 1.02 MiB | October 10 2001 | |||
| 1 | Attestation Statements | October 10 2001 | ||||||
| 1 | Block Diagram | October 10 2001 | ||||||
| 1 | Test Report | October 10 2001 | ||||||
| 1 | Cover Letter(s) | October 10 2001 | ||||||
| 1 | Cover Letter(s) | October 10 2001 | ||||||
| 1 | External Photos | October 10 2001 | ||||||
| 1 | ID Label/Location Info | October 10 2001 | ||||||
| 1 | Internal Photos | October 10 2001 | ||||||
| 1 | Operational Description | October 10 2001 | ||||||
| 1 | Parts List/Tune Up Info | October 10 2001 | ||||||
| 1 | Attestation Statements | October 10 2001 | ||||||
| 1 | RF Exposure Info | October 10 2001 | ||||||
| 1 | Test Setup Photos | October 10 2001 | ||||||
| 1 | Test Report | October 10 2001 |
| 1 | Update of RF Safety Info | Users Manual | 223.57 KiB |
FCC Test Report FCC ID: ANOSY4W2662DFJ Document Number: FCC-19-0175-0 IBM Japan Ltd. 1623-14, Shimotsuruma, Yamato-shi Kanagawa-ken 242-8502, Japan Federal Communications Commission Equipment Approval Services P.O. Box 358315 Pittsburgh, PA 15251-5315, USA Subject: Users Manual update Dear sir :
IBM would like to revise the users manual for an improvement of usability. We guide the FCC grant conditions to users with our Web site regarding the use of multiple transmitters on the granted IBM PCs. But its difficult for users to search the target page via the current URL in the manual. So the URL will be replaced soon with the appropriate one as shown in the attachment. Sincerely, October 31, 2001 Toshiya Murota EMC Staff Engineer Yamato Laboratory, IBM Japan Ltd. 1/2 FCC Test Report FCC ID: ANOSY4W2662DFJ Document Number: FCC-19-0175-0 Revision of Users Manual for RF Safety Info. 1) Page v (in the front portion of the users manual) 2) Other related operating instructions regarding the RF exposure requirement in Appendix C (page 77). 2/2
| 1 | Users Manual | Users Manual | 1.02 MiB | October 10 2001 |
ThinkPad X23 Service and Troubleshooting Guide ii ThinkPad X23 Service and Troubleshooting Guide First Edition (Sept 2001) The following paragraph does not apply to the United Kingdom or any country where such provisions are inconsistent with local law:
INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions, therefore, this statement may not apply to you. This information could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in new editions of the publication. IBM may make improvements and/or changes in the product(s) and/or the program(s) described in this publication at any time without notice. IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. Copyright International Business Machines Corporation 2001. All rights reserved. US Government Users Restricted Rights Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp. Copyright IBM Corp. 2001 iii iv ThinkPad X23 Service and Troubleshooting Guide Important Notice for Users The FCC RF Safety Requirement When you use a Bluetooth option or wireless PCMCIA card in your ThinkPad X23 computer, please make sure of the following. 1. Visit the IBM site at www.ibm.com/pc/support and confirm the updated list of RF option devices that have been approved to cooperate with the integrated wireless feature. 2. When you use any other RF option device that is not listed on the IBM site, all other wireless features including the integrated transmitter in your ThinkPad computer are required to be turned off. 3. Users are requested to follow the RF Safety instructions on wireless option devices that are included in the RF option devices users manual. See Appendix C. Wireless Regulatory Information for more details. Note Before using this information and the product it supports, be sure to read the general information under Appendix A. Important safety instructions on page 43 and Appendix B. Product warranties and notices on page 49. DANGER v To avoid electric shock hazard, connect and disconnect cables appropriately when installing, moving or opening the covers of this product or attached devices. Use the power cord with a properly grounded outlet. v Do not leave the base of your computer in contact with your lap or any part of your body for an extended period when the computer is functioning or when the battery is charging. Your computer dissipates some heat during normal operation. This heat is a function of the level of system activity and battery charge level. Extended contact with your body, even through clothing, could cause discomfort or, eventually, a skin burn. v To reduce the risk of electric shock, do not use your computer in or near water. Copyright IBM Corp. 2001 v v To avoid electric shock, do not use your computer with the telephone cable connection during an electrical storm. Do not connect the cable to or disconnect it from the telephone outlet on the wall during an electrical storm. v Store packing materials safely out of the reach of children to prevent the risk of suffocation from plastic bags. v The battery pack contains a small amount of harmful substances. There is danger of an explosion if the battery pack is incorrectly replaced, exposed to fire or water, short-circuited or disassembled. Keep the battery pack away from children and do not put it in trash that is disposed of in landfills. v To reduce the risk of fire, use only No. 26 AWG or thicker telephone cable. v The fluorescent lamp in the LCD contains mercury. Do not put it in trash that is disposed of in landfills. Rough handling or dropping the computer can cause the LCD to break and the internal fluid to get into your eyes or on your hands. Immediately wash the affected areas with water. If symptoms persist, seek medical care. v Do not open the CD-ROM or DVD drive unit, as this might result in hazardous radiation exposure. v Avoid direct eye exposure with the laser beam contained in some drives. Finding information with Access ThinkPad Find answers to your questions about your computer and view IBM Web sites by pressing the ThinkPad Button shown in the previous illustration to open Access ThinkPad, your on-board computer help center. Copyright IBM Corp. 2001 vii 5 1 4 2 3 Learn about the many features of your ThinkPad computer. ThinkPad Features provides a visual display of your computer and components. Once you are familiar with the hardware features of your system use the Tools and Tips category to get the most out of those features like Wireless Networking, Maximizing your battery life, etc... Click Access Help to open a comprehensive help system offering information such as how to change or upgrade the memory in your computer. Visit these IBM Web sites to join an interactive community of ThinkPad users, download new backgrounds, purchase accessories, or get online support. Keyword Search provides a quick way to search information in Access Help. You can view information about your system such as model number in System Details and change the look of your application through Personalize. viii ThinkPad X23 Service and Troubleshooting Guide Whenever you have a question about your computer, or wish to view IBM Web sites, simply press the ThinkPad button to open Access ThinkPad. Access ThinkPad includes a comprehensive, on-board help and information center for your computer. It travels with you, eliminating the need to carry reference manuals. Find information about your ThinkPad computer and its features by using the Quick Search or clicking one of the topics shown. This opens another window, where you can view hundreds of help topics by browsing the table of contents, using the index, or performing a search. View help topics to learn how to:
v Use your computer hardware features v Connect to the internet or a local network v Set up a projector for your presentation v Use passwords and other security features v v Upgrade your system v Extend the life of your battery v Troubleshoot problems v Contact IBM for service and support v Perform many other tasks Install, remove and recover software Click one of the Internet buttons to join an interactive ThinkPad Web community, or to directly access information about accessories and software updates, small business offerings, and help and support. Finding information with Access ThinkPad ix Some of the topics in your help system contain brief video clips that show you how to perform certain tasks, such as replacing your battery, inserting a PC card, or upgrading your memory. Use the controls shown to play, pause, and rewind the video clip. x ThinkPad X23 Service and Troubleshooting Guide Contents Important Notice for Users . The FCC RF Safety Requirement
. v
. v Finding information with Access ThinkPad vii Getting help and service . Getting help on the Web . Getting help by fax Calling IBM . Chapter 1. Overview of your new ThinkPad
. computer . Your ThinkPad at a glance
. Features. Specifications . Caring for your ThinkPad computer Using your on-board help . Chapter 2. Solving computer problems
. Diagnosing problems . Troubleshooting . Error messages . Errors without messages . A password problem . A power switch problem . Keyboard problems
. Infrared port problems
. TrackPoint problems . Standby or hibernation problems . Computer screen problems . Battery problems
. Hard disk drive problems
. Software problems . Other problems . Starting BIOS Setup Utility . Recover pre-installed software . Backing up your system . Replacing the hard disk drive . Replacing the battery . Install a memory module
. Backing up your registry. 1
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. 34 Appendix A. Important safety instructions
. Modem safety information . Laser compliance statement . Before you call for service
. Calling for service . Appendix B. Warranty information . Warranty period
. Warranty service and support . IBM Statement of Limited Warranty
. Z125-4753-06 8/2000 . Part 1 - General Terms
. Part 2 - Country-unique Terms . Processing date data . Trademarks . Electronic emission notices . Telecommunication notices . Notice for Australia
. Notice for New Zealand Users . Notice for European Union countries. Wireless Interoperability . Usage environment and your Health . Notices. Appendix C. Wireless Regulatory information . USA - Federal Communications Commission
(FCC)
. Canada - Industry Canada (IC). Europe - CE Declaration of Conformity . 38
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. 37 Copyright IBM Corp. 2001 xi xii ThinkPad X23 Service and Troubleshooting Guide Chapter 1. Overview of your new ThinkPad computer Your ThinkPad at a glance
. Features. Specifications . 2
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. 4 Caring for your ThinkPad computer Using your on-board help . 5
. 8 Copyright IBM Corp. 2001 1 Your ThinkPad at a glance Your ThinkPad at a glance Front view System-status indicators TrackPoint Computer displa y Power-status indicators USB connector Rear view Security keyhole Modem connector Power jack Monitor connector Ethernet connector Stereo line-in jac k USB connector 2 ThinkPad X23 Service and Troubleshooting Guide Features Processor Intel Mobile PentiumIII-M Processor Your ThinkPad at a glance Memory Built-in: 64MB or 128MB Maximum:
640MB for 128MB memory 576MB for 64MB memory Storage devices 2.5-inch hard disk drive Display The color display uses TFT technology 1. XGA v Up to 1024-by-768 resolution on the 12.1-inch LCD v Up to 1600-by-1200 resolution on an external monitor v Brightness control Keyboard 85-key, 86-key, or 90-key TrackPoint pointing device Fn key function ThinkPad Button Volume buttons Chapter 1. Overview of your new ThinkPad computer 3 Your ThinkPad at a glance External interface External-monitor connector PC Card slot (Type I, Type II, Type II Plus) Type II Compact Flash slot Headphone jack, Microphone jack (supports a condenser microphone with the type of connector that is shown circled in the following illustration) Line-in jack Universal Serial Bus (USB) connector Telephone connector (available if the modem Mini-PCI Card or the Combo Mini-PCI Card is installed) Ethernet connector (available if the Ethernet Mini-PCI Card or the Combo Mini-PCI Card is installed) UltraPort connector to support an optional IBM digital camera UltraBase X2 connector IrDA port Wireless LAN Interface Specifications Size With a 12.1-inch display:
Width: 279.4 mm Depth: 226.8 mm Height: 24.9-30.2 mm Environment Temperature (at altitudes less than 2438 m (8000 ft.)):
Operating: 5C to 35C (41F to 95F) 4 ThinkPad X23 Service and Troubleshooting Guide Your ThinkPad at a glance Non-operating: -20C to 60C (-4F to 140F) Note: When you charge the battery pack, its temperature must be at least 10C (50F). Relative humidity:
Operating: 8% to 90%
Non-operating: 5% to 95%
Maximum altitude: 3048 m (10,000 ft.) in unpressurized conditions Maximum temperature at 3048 m (10,000 ft.): 31C (88F) Electrical (AC Adapter) Sine-wave input, at 50 to 60 Hz is required The input rating of the AC Adapter: 100-240 V ac, 50/60 Hz Lithium-ion battery pack Nominal voltage 14.4 V dc 10.8 V dc Capacity 1.8 AH 3.9 AH Caring for your ThinkPad computer Though your computer is designed to function reliably in normal work environments, you need to use common sense in handling it. By following these important tips, you will get the most use and enjoyment out of your computer. Important tips:
Be careful about where and how you work v Do not leave the base of your computer in contact with your lap or any part of your body for an extended period when the computer is functioning or when the battery is charging. Your computer dissipates some heat during normal operation. This heat is a function of the level of system activity and battery charge level. Extended contact with your body, even through clothing, could cause discomfort or, eventually, a skin burn. v Place liquids away from your computer to avoid spills, and keep your computer away from water (to avoid the danger of electrical shock). v Store packing materials safely out of the reach of children to prevent the risk of suffocation from plastic bags. v Keep your computer away from magnets, activated cellular phones, electrical appliances, or speakers (within 13cm/5 in). Chapter 1. Overview of your new ThinkPad computer 5 Caring for your ThinkPad computer v Avoid subjecting your computer to extreme temperatures (below 5C/41F or above 35C/95F). Be gentle with your computer v Avoid placing any objects (including paper) between the display and the keyboard or under the keyboard. v Do not drop, bump, scratch, twist, hit, vibrate, push or place heavy objects on your computer, display, or external devices. v Your computer display is designed to be opened and used at an angle slightly greater than 90 degrees. Do not open the display beyond 135 degrees, as this might damage the computer hinge. Carry your computer properly v Before moving your computer, be sure to remove any media, turn off attached devices, and disconnect cords and cables. v Be sure your computer is in standby or hibernation mode, or turned off, before moving it. This will prevent damage to the hard disk drive and data loss. v When picking up your open computer, hold it by the bottom. Do not pick up or hold your computer by the display. v Use a quality carrying case that provides adequate cushion and protection. Do not pack your computer in a tightly packed suitcase or bag. Handle storage media and drives properly v If your computer comes with a diskette drive, avoid inserting diskettes at an angle and attaching multiple or loose diskette labels, as these can lodge in the drive. If your computer comes with a CD or DVD drive, do not touch the surface of a CD or the lens on the CD or DVD tray. v Wait until you hear the CD or DVD click into the center pivot of the CD or v DVD drive before closing the CD or DVD tray. v When installing your hard disk, diskette, CD, or DVD drive, follow the instructions shipped with your hardware, and apply pressure only where needed on the device. See Access ThinkPad, your on-board help system, for information on replacing your hard disk drive (open Access ThinkPad by pressing the ThinkPad button). Take care in setting passwords v Remember your passwords. If you forget a supervisor or hard disk password, IBM will not reset it, and you might have to replace your system board or hard disk drive. If you are an administrator, remember that setting a supervisor password can prevent unauthorized initialization. v 6 ThinkPad X23 Service and Troubleshooting Guide Caring for your ThinkPad computer Other important tips v Your computer modem might use only an analog telephone network, or public-switched telephone network (PSTN). Do not connect the modem to a PBX (private branch exchange) or any other digital telephone extension line because this could damage your modem. Analog phone lines are often used in homes, while digital phone lines are often used in hotels or office buildings. If you are not sure which kind of phone line you are using, contact your telephone company. v Your computer might have both an Ethernet connector and a modem connector. If so, be sure to connect your communication cable to the correct one, so your connector is not damaged. See Access ThinkPad, your on-board help system, for information on the location of these connectors
(press the ThinkPad button to open Access ThinkPad). v Register your ThinkPad products with IBM (refer to the Web page:
www.pc.ibm.com/register). This can help authorities return your computer to you if it is lost or stolen. Registering your computer also enables IBM to notify you about possible technical information and upgrades. v Only an authorized IBM ThinkPad repair technician should disassemble and repair your computer. v Do not modify or tape the latches to keep the display open or closed. v Take care not to turn your computer over while the ac adapter is plugged in. This could break the adapter plug. v Turn off your computer if you are replacing a device in a device bay, or else v verify that the device is warm- or hot-swappable. If you exchange drives in your computer, reinstall the plastic bezel faces (if supplied). v Store your external and removable hard disk, diskette, CD, and DVD drives in the appropriate containers or packaging when they are not being used. Cleaning your computer Occasionally clean your computer as follows:
v Use a soft cloth moistened with nonalkaline detergent to wipe the exterior of the computer. v Avoid spraying cleaner directly on the display or the keyboard. v Gently wipe the display with a dry, soft cloth. Chapter 1. Overview of your new ThinkPad computer 7 Using your on-board help Using your on-board help Your computer contains comprehensive on-board help and information. You no longer need to carry heavy manuals or other reference books. On-board help is provided by Access ThinkPad and ThinkPad Assistant. Press the computers unique ThinkPad button to open Access ThinkPad. There, you can do a Quick Search or click on topics that take you to ThinkPad Assistant. You can also go directly to ThinkPad Assistant by clicking Start Programs ThinkPad ThinkPad Assistant. ThinkPad Assistant contains information within the following categories:
v About your computer v Everyday use v Communicate v Home and travel v Enhancements v Maintenance and updates v Security v Problem solving v How to reach IBM If computer problems prevent you from accessing ThinkPad Assistant, refer to this Service and Troubleshooting Guide for help. Otherwise, refer to ThinkPad Assistant. 8 ThinkPad X23 Service and Troubleshooting Guide Chapter 2. Solving computer problems
. Diagnosing problems . Troubleshooting . Error messages . Errors without messages . A password problem . A power switch problem . Keyboard problems
. Infrared port problems
. TrackPoint problems . Standby or hibernation problems . Computer screen problems . 10
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. Battery problems
. Hard disk drive problems
. Software problems . Other problems . Starting BIOS Setup Utility . Recover pre-installed software . Backing up your system . Replacing the hard disk drive . Replacing the battery . Install a memory module
. Backing up your registry. 23
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. 34 Copyright IBM Corp. 2001 9 Solving computer problems Diagnosing problems If you have a problem with your computer, you can test it by using PC-Doctor for Windows. To run PC-Doctor for Windows, do as follows:
1. Click Start. 2. Move the cursor to Programs and then to PC-Doctor for Windows. 3. Click PC-Doctor for Windows. 4. Choose either the Quick Test or the Standard Test. Attention Running the Quick Test set can take 10 minutes or longer. Make sure you have time to run the entire test; do not interrupt the test while it is running. The Quick Test set runs many tests of critical hardware components, but it does not run all of the diagnostic tests in PC-Doctor for Windows. If PC-Doctor for Windows reports that all of the tests in the Quick Test set have been run and that it has found no problems, consider running more of the tests. If you are preparing to contact IBM for support, be sure to print the test log so that you can rapidly provide information to the help technician. 10 ThinkPad X23 Service and Troubleshooting Guide Solving computer problems Troubleshooting If you do not find your problem here, refer to Access ThinkPad, your on-board help system. Open Access ThinkPad by pressing the ThinkPad button. The following section only describes problems that might prevent you from accessing this help system. Error messages Note:
In the charts, x can be any character. 1. 2. The version of PC-Doctor referred to here is PC-Doctor for Windows. Message 0175: Bad CRC1, stop POST task 0187: EAIA data access error 0188: Invalid RFID serialization information area or bad CRC2. 0189: Invalid RFID configuration information area 0190: Critical low-battery error 0193: RF antenna has been removed 0194: The computer is carried through the security gate 0195: Security hardware tamper detected 0196: Security hardware removed 0197: Invalid Remote change requested Solution The EEPROM checksum is not correct (block #6). Have the computer serviced. The access to EEPROM failed. Have the computer serviced. The EEPROM checksum is not correct (block # 0 and 1, or block # 6). The system board should be replaced, and the box serial number needs to be reinstalled. Have the computer serviced. The EEPROM checksum is not correct (block # 4 and 5). The system board should be replaced, and the UUID needs to be reinstalled. Have the computer serviced. The computer turned off because the battery is low. Connect the ac adapter to the computer and charge the battery, or replace the battery with a fully charged one. The RFID antenna that you installed has been removed. Enter the supervisor password to return your computer to the normal operation. The computer has been carried through the security portal gate. Enter the supervisor password to return your computer to the normal operation. The Security Chip has been attached to or replaced on your computer. Open the BIOS Setup Utility (using the supervisor password), and clear the Security Chip. Refer to Setting the Security Chip in the Access ThinkPad, your on-board help system. If it does not solve this problem, have the computer serviced. The Security Chip has been removed from your computer. Open the BIOS Setup Utility (using the supervisor password), and clear the Security Chip. Refer to Setting the Security Chip in the Access ThinkPad, your on-board help system. If it does not solve this problem, have the computer serviced. The remote configuration for the Security Chip has failed. Confirm the operation and try again. Chapter 2. Solving computer problems 11 Solving computer problems Message 01C9: More than one Ethernet devices are found. Remove one of them. Press Esc to continue. 0200: Hard disk error 021x: Keyboard error Solution Remove either an Ethernet Mini-PCI Card or an Ethernet Daughter Card. Otherwise, press Esc to ignore the warning message. If it does not solve this problem, have the computer serviced. The hard disk is not working. Make sure that the hard disk drive is attached firmly. Run the BIOS Setup Utility; then make sure the hard disk drive is not disabled in the Startup menu. Make sure that there are no objects placed on the keyboard, or if you have one, the external keyboard. Turn off the computer, and turn off all attached devices. Turn on the computer first; then turn on the attached devices. If you still see the same error code, do the following:
If an external keyboard is connected, do the following:
v Turn off the computer and disconnect the external keyboard; then turn on the computer. Make sure that the built-in keyboard operates correctly. If it does, have the external keyboard serviced. v Make sure that the external keyboard is connected to the correct connector. Test the computer, using PC-Doctor. v If the computer stops during the test, have the computer serviced. 0230: Shadow RAM error The shadow RAM failed. Test your computers memory with PC-Doctor. If you added a memory module just before turning the computer on, reinstall it. Then test the memory with PC-Doctor. 0231: System RAM error The system RAM failed. Test your computers memory with PC-Doctor. If 0232: Extended RAM error 0250: System battery error 0251: System CMOS checksum bad you added a memory module just before turning the computer on, reinstall it. Then test the memory with PC-Doctor. The extended RAM failed. Test your computers memory with PC-Doctor. If you have increased memory just before turning the computer on, reinstall it. Then test the memory with PC-Doctor. The system battery is depleted. This battery is used to preserve the configuration information, such as the date and time, while the computer is turned off. Replace the battery and run IBM BIOS Setup Utility to verify the configuration. If you still have a problem, have the computer serviced. The system CMOS might have been corrupted by an application program. The computer uses the default settings. Run IBM BIOS Setup Utility to reconfigure the settings. If you still see the same error code, have the computer serviced. 0260: System timer error Have the computer serviced. 0270: Real time clock Have the computer serviced. error 12 ThinkPad X23 Service and Troubleshooting Guide Solving computer problems Message 0271: Date and time error Neither the date nor the time is set in the computer. Set the date and time, Solution 0280: Previous boot incomplete using the IBM BIOS Setup Utility. Your computer was previously unable to complete the boot process. Turn the computer off; then turn it on to start the IBM BIOS Setup Utility. Verify the configuration and then restart the computer either by choosing the Exit Saving Changes option under the Restart item or by pressing F10. If you still see the same error code, have the computer serviced. Have the computer serviced. 02D0: System cache error The cache is disabled. Have the computer serviced. 02F4: EISA CMOS not writable 02F5: DMA test failed 02F6: Software NMI failed 02F7: Fail-safe timer NMI failed The power-on password prompt Have the computer serviced. Have the computer serviced. Have the computer serviced. The hard disk password prompt Hibernation error A power-on password or a supervisor password is set. Type the password and press Enter to use the computer. If the power-on password is not accepted, a supervisor password might have been set. Type the supervisor password and press Enter. If you still see the same error message, have the computer serviced. A hard disk password is set. Type the password and press Enter to use the computer. If you still see the same error message, have the computer serviced. The system configuration changed between the time your computer entered hibernation mode and the time it left this mode, and your computer cannot resume normal operation. v Restore the system configuration to what it was before your computer entered hibernation mode. If the memory size has been changed, re-create the hibernation file. v Operating system not found. Verify the following:
v The hard disk drive is correctly installed. v A startable diskette is in the diskette drive Fan error If the same error message is still displayed, check the boot sequence, using the IBM BIOS Setup Utility. The cooling fan has failed. Have the computer serviced. Chapter 2. Solving computer problems 13 Solving computer problems Message EMM386 Not Installed Unable to Set Page Frame Base Address. Solution Edit C:\CONFIG.SYS and change a line from device=C:\WINDOWS\EMM386.EXE RAM to device=C:\WINDOWS\EMM386.EXE NOEMS CardBus Configuration Error Device Disabled and save this file. Press F1 to go to the IBM BIOS Setup Utility. Press F9 and then Enter to load the default setting. Press F10 and then Enter to restart the system. Errors without messages Problem: When I turn on the machine, nothing appears on the screen and the machine does not beep while starting up. Note: If you are not sure whether you heard any beeps, turn off the computer; then turn it on again, and listen again. Solution: If a power-on password is set, press any key to display the power-on password prompt, and then type the correct password and press Enter. If the power-on password prompt does not appear, the brightness level might be set to minimum brightness. Adjust the brightness level by pressing the Fn+Home. If the screen still remains blank, make sure that:
v The battery is installed correctly. v The ac adapter is connected to the computer and the power cord is plugged into a working electrical outlet. v The computer power is on. (Turn on the power switch again for confirmation.) If these items are properly set, and the screen remains blank, have the computer serviced. Problem: When I turn on the machine, nothing appears on the screen, but I hear two or more beeps or a continuous beep while starting up. Solution: If you are using Ethernet:
v Make sure that the Ethernet cable is connected firmly. 14 ThinkPad X23 Service and Troubleshooting Guide Solving computer problems v Contact your network administrator. If the screen is still blank, and the beeps do not stop, have the computer serviced. Problem: When I turn on the machine, only a white cursor appears on a blank screen Solution: Reinstall your operating system, and turn on the computer. If you still see only the cursor on the screen, have the computer serviced. Problem: My screen goes blank while the computer is on. Solution: Your screen saver or power management may be enabled. Move the TrackPoint or press a key to exit the screen saver, or press the power switch to resume from standby or hibernation. Problem: The DOS full-screen looks smaller. Solution: If you use a DOS application that supports only 640x480 resolution
(VGA mode), the screen image might look slightly distorted or appear smaller than the display size. This is to maintain compatibility with other DOS applications. To expand the screen image to the same size as the actual screen, start the ThinkPad Configuration Program and click LCD; then select the Screen expansion function. (The image might still look slightly distorted.) Note: If your computer has a screen expansion function, you can use the Fn+F8 keys to expand the screen image. A password problem Problem: I forgot my password. Solution: If you forget your power-on password, you have to take your computer to an IBM reseller or marketing representative to have the password canceled. If you forget your hard disk password, IBM will not reset your password or recover data from the hard disk. You must take your computer to an IBM reseller or an IBM marketing representative to have the hard disk drive replaced. Proof of purchase is required, and a fee will be charged for parts and service. If you forget your supervisor password, IBM will not reset your password. You must take your computer to an IBM reseller or IBM marketing representative to have the system board replaced. Proof of purchase is required, and a fee will be charged for parts and service. Chapter 2. Solving computer problems 15 Solving computer problems A power switch problem Problem: The system does not respond, and you cannot turn off the computer. Solution: Turn off the computer by pressing and holding the power switch for 4 seconds or more. If the computer is still not reset, remove the ac adapter and the battery. Keyboard problems Problem: The cursor does not move after the computer returns from one of the power management modes. Solution: Make sure you followed the instructions correctly when you installed Windows with the Advanced Power Management (APM) option. Problem: Some or all of the keys on the keyboard do not work. Solution: If the problem occurred immediately after the computer returned from standby mode, enter the power-on password if any is set. If an external keyboard is connected, the numeric keypad on your computer does not work. Use the numeric keypad on the external keyboard. If an external numeric keypad or a mouse is connected:
1. Turn off the computer. 2. Remove the external numeric keypad or the mouse. 3. Turn on the computer and try using the keyboard again. If the keyboard problem is resolved, carefully reconnect the external numeric keypad, external keyboard, or mouse, making sure that you have seated the connectors properly. If any keys on the keyboard still do not work, have the computer serviced. Problem: A number appears when you type a letter. Solution: The numeric lock function is on. To disable it, press and hold Shift;
then press NumLk. Problem: Some or all of the keys on the external numeric keypad do not work. Solution: Make sure that the external numeric keypad is correctly connected to the computer. Problem: Some or all of the keys on the external keyboard do not work. 16 ThinkPad X23 Service and Troubleshooting Guide Solving computer problems Solution:
v Make sure that the keyboard cable is correctly connected to the computer. v If you are using the keyboard/mouse cable, make sure that the cable is correctly connected to the computer, and that the keyboard cable is connected to the correct side of the keyboard/mouse cable. If you are using the docking station or the port replicator, make sure that the keyboard cable is correctly connected to the keyboard connector. v If these connections are correct, disconnect the external keyboard from the computer and make sure that the built-in keyboard operates properly. If the built-in keyboard works, there is a problem with either the cable or the keyboard. Try using a different keyboard/mouse cable or external keyboard. Infrared port problems Problem: Your computer cannot communicate with other devices through the infrared port. Solution: Make sure that:
v The communication speeds are the same. v The infrared ports are clean. v No objects are between the computer and the communicating device. v The distance and angle between your computer and the device are within the specified ranges. v You are not operating under direct sunlight. v The infrared port is directly facing the other communication port. v The communication application running on your computer is compatible with that running on the other computer. Refer to the application manuals for more information. Problem: Incorrect data is sent between your computer and a communicating device. Solution: Make sure that:
v The distance and angle between your computer and the device are within the ranges. v The communication speeds are the same. v There are no other devices that radiate infrared rays, such as remote-controlled devices or wireless headphones, near your computer or the communicating device. v You are not operating under direct sunlight. v No fluorescent lamps are near your computer or the communicating device. Chapter 2. Solving computer problems 17 Solving computer problems Problem: You cannot use DMA channels for both the parallel connector and the infrared port. Solution: If you enable ECP and choose DMA3 (the default value) for the parallel connector, you might be asked whether you want to disable DMA for the infrared port. To use DMA channels for both the parallel and infrared ports, do the following:
1. Click OK to disable DMA for the infrared port. 2. Close a parallel port panel. 3. Click the Infrared device button to open the infrared panel. 4. Choose DMA0 or DMA1 for the infrared port on the panel. 5. If you see the panel asked whether you want to disable DMA for an audio device, click OK. TrackPoint problems Problem: The cursor drifts when the computer is turned on or after it resumes normal operation. Solution: The cursor might drift when you are not using the TrackPoint during normal operation. This is a normal characteristic of the TrackPoint and is not a defect. Cursor drifting might occur for several seconds under the following conditions:
v When the computer is turned on. v When the computer resumes normal operation. v When the TrackPoint is pressed for a long time. v When the temperature changes. Problem: The cursor does not work for a while after the settings in the Mouse Properties window have been changed. Solution: This is a normal characteristic of the cursor. Wait several seconds until the cursor returns to the normal state. Problem: The mouse or pointing device does not work. Solution: Make sure that the TrackPoint is enabled in the ThinkPad Configuration Program, and then try using the TrackPoint. If the TrackPoint works, the error might be due to the mouse. Make sure that the mouse or pointing-device cable is securely connected to the computer. If your mouse is incompatible with the IBM PS/2 mouse, disable the TrackPoint, using the ThinkPad Configuration Program. 18 ThinkPad X23 Service and Troubleshooting Guide Solving computer problems Note: For more information, see the manual supplied with the mouse. Problem: The mouse buttons do not work. Solution: Change the mouse driver to Standard PS/2 Port Mouse, and then reinstall IBM PS/2 TrackPoint. Drivers are provided in the C:\IBMTOOLS\DRIVERS directory on your hard disk drive. If your hard disk drive does not contain device drivers, refer to the ThinkPad Service &
Support Web site. To access this Web site, open Access ThinkPad by pressing the ThinkPad button, then click the Service & Support image on the right of the screen. Problem: The scrolling or magnifying glass function does not work. Solution: Check the mouse driver in Device Manager window, and make sure that the IBM PS/2 TrackPoint driver is installed. Standby or hibernation problems Problem: The computer returns from standby mode unexpectedly by disconnecting a device from the USB connector or carring your computer with a USB device (especially a USB mouse) connected. Solution: Your computer is enabled to return from standby mode when detecting any activity on a device attached to the USB connector. Make sure to disconnect a device from the USB connector in advance or disable this function to prevent this problem. Problem: The computer enters standby mode automatically. Solution: If the processor reaches a temperature that is too high, the computer automatically enters standby mode to allow the computer to cool and to protect the processor and other internal components. Problem: The computer enters standby mode immediately after Power-On Selftest (POST) (the standby indicator light turns on). Solution: Make sure that:
v The battery is charged. v The operating temperature is within the acceptable range. Refer to Specifications in this Guide. If these items are correct, have the computer serviced. Problem: The critical low-battery error message is displayed, and the computer immediately turns off. Chapter 2. Solving computer problems 19 Solving computer problems Solution: The battery power is getting low. Connect the ac adapter to the computer, or replace the battery with a fully charged one. Problem: When you take action to return from standby mode, the computer display remains blank. Solution: Check whether an external monitor was disconnected while the computer was in standby mode. Do not disconnect the external monitor while the computer is in standby mode or hibernation mode. If no external monitor is attached when the computer resumes, the computer display remains blank and output is not displayed. This restriction does not depend on the resolution value. Press Fn+F7 to bring up the computer display. Problem: The computer does not return from standby mode, or the standby indicator stays on and the computer does not work. Solution: The computer automatically enters standby or hibernation mode when the battery is depleted. Connect the ac adapter to the computer; then press Fn. Problem: Your computer does not enter standby or hibernation mode. Solution: Check whether any option has been selected that would disable your computer from entering standby or hibernation mode. Problem: The computer does not enter standby mode as set by the timer under Windows 98 or Windows NT. Solution:
For Windows 98:
The generic CD-ROM or DVD-ROM driver for Windows 98 accesses the internal CD-ROM or DVD-ROM drive every 3 seconds to see whether a CD-ROM is inserted there. This prevents your computer from entering standby mode even after a timeout. To enable the computer to enter standby mode, do the following:
1. Click Start. 2. Move the cursor to Settings and Control Panel. 3. Click Control Panel, and then double-click System. 4. Click the Device Manager tab. 5. Click the + mark of CD-ROM. 6. Double-click the name of the CD-ROM or DVD-ROM. 7. Click the Settings tab. 20 ThinkPad X23 Service and Troubleshooting Guide Solving computer problems 8. Clear the Auto insert notification check box. Windows 98 no longer detects the insertion of a CD-ROM or a DVD-ROM automatically. For Windows NT:
If you enable the CD-ROM AutoRun feature, the timer cannot trigger the computer to enter standby mode. To enable the timer, disable the AutoRun feature by editing the configuration information in the registry as follows:
HKEY_LOCAL_MACHINE\SYSTEM\
CurrentControlSet\Services\Cdrom\
Autorun: 0x1 > Autorun: 0 Problem: The Fn+F12 key combination does not cause the computer to enter hibernation mode. Solution: The computer cannot enter hibernation mode if you are using one of the IBM communication PC Cards. To enter hibernation mode, stop the communication program, and then remove the PC Card or disable the PC Card slot, using the Control Panel. Enable hibernation mode as follows:
For Windows 98:
1. Start the ThinkPad Configuration Program. 2. Click Power Management . 3. Click the Hibernation tab. 4. Click the Enable hibernation... button. 5. Click the Create Now button. If you are using one of the IBM communication PC Cards, the computer cannot enter hibernation mode. To enter hibernation mode, stop the communication program, and then remove the PC Card or disable the PC Card slot, using the Control Panel. For Windows NT:
Note: You must format your hard disk with the FAT format system to use hibernation mode in Windows NT. If you format your hard disk with NTFS, the default format in Windows NT, you cannot use hibernation mode. 1. Start the ThinkPad Configuration Program. 2. Click Power Management. Chapter 2. Solving computer problems 21 Solving computer problems 3. Click Suspend/Resume Options. 4. Click Enable Hibernation. 5. Click OK. For Windows 2000 1. Start the ThinkPad Configuration Program. 2. Click Power Management. 3. Click the Hibernate tab. 4. Select the Enable hibernation support checkbox. 5. Click OK. Note: You can enter hibernation mode by pressing Fn+F12 only if the PM driver for Windows 2000 has been installed. Computer screen problems Problem: The screen is blank. Solution: Press the Fn+Home keys to make the screen brighter. If the problem persists, perform the Solution for the problem below. Problem: The screen is unreadable or distorted. Solution: Make sure that:
v The display device driver is installed correctly. v The display resolution and color depth are correctly set. v The monitor type is correct. To check these settings, do as follows:
Open the Display Properties window. For Windows 98 or Windows 2000:
1. Click the Settings tab. 2. Check if the color depth and resolution are correctly set. 3. Click Advanced... 4. Click the Adapter tab. 5. Make sure ATI Mobility Radeon is shown in the Adapter Information window. 6. Click the Monitor tab. 7. Make sure the information is correct. For Windows NT:
1. Click the Settings tab. 22 ThinkPad X23 Service and Troubleshooting Guide Solving computer problems 2. Check if the color depth and resolution are correctly set 3. Click Display Type... 4. Make sure ATI Mobility Radeon is shown in the Display Type window. 5. Click OK. 6. Click the Test button in the Settings window. 7. Make sure the output is displayed correctly. Problem: Incorrect characters appear on the screen. Solution: Did you install the operating system or application program correctly? If they are installed and configured correctly, have the computer serviced. Problem: The screen stays on even after you turn off your computer. Solution: Press and hold the power switch for 4 seconds or more to turn off your computer; then turn it on again. Problem: Missing, discolored, or bright dots appear on the screen every time you turn on your computer. Solution: This is an intrinsic characteristic of the TFT technology. Your computers display contains multiple thin-film transistors (TFTs). A small number of missing, discolored, or bright dots on the screen might exist all the time. Battery problems Problem: The battery cannot be fully charged by the power-off method in the standard charge time for your computer. Solution: The battery might be over-discharged. Do the following:
1. Turn off the computer. 2. Make sure that the over-discharged battery is in the computer. 3. Connect the ac adapter to the computer and let it charge. If the battery cannot be fully charged in 24 hours, use a new battery. If the optional Quick Charger is available, use it to charge the over-discharged battery. Problem: Your computer shuts down before the battery status indicator shows empty, -or- Your computer operates after the battery status indicator shows empty. Chapter 2. Solving computer problems 23 Solving computer problems Solution: Discharge and recharge the battery. Problem: The operating time for a fully charged battery is short. Solution: Discharge and recharge the battery. If your batterys operating time is still short, use a new battery. Problem: The computer does not operate with a fully charged battery. Solution: The surge protector in the battery might be active. Turn off the computer for one minute to reset the protector; then turn on the computer again. Problem: The battery does not charge. Solution: You cannot charge the battery when it is too hot. If the battery feels hot, remove it from the computer and allow it to cool to room temperature. After it cools, reinstall it and recharge the battery. If it still cannot be charged, have it serviced. Hard disk drive problems Problem: The hard disk drive makes a rattling noise intermittently. Solution: The rattling noise might be heard when:
v The hard disk drive starts accessing the data or when it stops. v You are carrying the hard disk drive. v You are carrying your computer. This is a normal characteristic of a hard disk drive and is not a defect. Problem: The hard disk drive does not work. Solution: In the startup menu in IBM BIOS Setup Utility, make sure that there is no exclamation point ! to the left of the hard disk drive. If there is such a mark, the hard disk drive is disabled. Clear the mark to enable the drive. Software problems Problem: An application does not run correctly. Solution: Make sure that the problem is not being caused by the application by checking the following:
v Your computer has the minimum required memory to run the application. Refer to the manuals supplied with the application. v The application is designed to operate with your operating system. v Other applications run correctly on your computer. 24 ThinkPad X23 Service and Troubleshooting Guide Solving computer problems v The necessary device drivers are installed. v The application works when it is run on some other computer. If an error message appears when you are using the application program, refer to the manuals supplied with the application. If the application still does not run correctly, contact your place of purchase or a service representative for help. Problem: The main window bitmap in the ThinkPad Configuration program is distorted (Windows NT only). Solution: Installing the Active Desktop, bundled with Internet Explorer Version 4.0 on Windows NT, might cause this problem. Do one of the following:
v Uninstall the Active Desktop. (Merely disabling the Active Desktop is not effective to avoid the problem.) v Close the ThinkPad Configuration program and start it again. (This is a temporary recovery.) Other problems Problem: The computer locks or does not accept any input. Solution: Your computer might lock when it enters standby mode during a communication operation. Disable the standby timer when you are working on the network. To turn off the computer, press and hold the power switch for 4 seconds or more. Problem: The computer does not turn off with the power switch. Solution: Turn off the computer by pressing and holding the power switch for 4 seconds or more. If the computer is still not reset, remove the ac adapter and the battery. Problem: The computer does not start from a device you want, such as a diskette drive. Solution: Refer to the Startup menu of the IBM BIOS Setup Utility. Make sure that the startup sequence in the IBM BIOS Setup Utility is set so that the computer starts from the device you want. Chapter 2. Solving computer problems 25 Solving computer problems Also make sure that the device from which the computer starts is enabled by checking that there is no ! mark preceding the device name. Problem: The computer does not respond. Solution: IRQs for the PCI are all set as 11. The computer does not respond because it cannot share the IRQ with other devices. Refer to the ThinkPad Configuration Program. Problem: Windows NT does not start; however, the message saying that Windows NT is loading remains on the screen. Solution: The USB setting might have been changed to Enabled. If so, it might cause a conflict in allocating memory resources during startup. Disable the setting, using the BIOS Setup Utility as follows:
1. Turn your computer off and then on again; then, while the message, Press F1 for IBM BIOS Setup Utility, is displayed at the lower left of the screen, press the F1 key to start the BIOS Setup Utility. The BIOS Setup Utility menu appears. 2. With the cursor key, select Config; then press Enter. 3. Select USB by pressing Enter. 4. With the cursor key, select Disable; then press Enter. 5. Press F10 and Enter to save this setting and exit this utility. 26 ThinkPad X23 Service and Troubleshooting Guide Starting BIOS Setup Utility Solving computer problems Your computer provides a program, called IBM BIOS Setup Utility, that enables you to select various setup parameters. The panels in this utility are as follows:
v Config: Change the configuration of your computer. v Date/Time: Set the date and time. v Password: Set a password. v Startup: Set the startup device. v Restart: Restart the system. Note: You can set many of these parameters more easily by using the ThinkPad Configuration Program. For more information on this program, refer to the on-board help. To start IBM BIOS Setup Utility, do as follows:
1. To protect yourself against accidental loss of data, refer to Backing up your registry in Access ThinkPad. Open Access ThinkPad by pressing the ThinkPad button. Backing up your registry saves your computers current configuration. 2. Remove any diskette from the diskette drive, and then turn off the computer. 3. Turn on the computer; then, while the Press F1 for IBM BIOS Setup Utility message is displayed at the lower-left of the screen, press F1. If you have set a supervisor password, the IBM BIOS Setup Utility menu appears after you enter the password. You can start the utility by pressing Enter instead of the supervisor password; then, however, you cannot change any parameters that are protected by the supervisor password. For more information, refer to the on-board help. 4. Using the cursor keys, move to an item you want to change. When that item is highlighted, press Enter. A submenu is displayed. 5. Change the items you wish to change. To change the value of an item, use the F5 or F6 key. If the item has a submenu, you can display it by pressing Enter. 6. Press F3 or Esc to exit from the submenu. If you are in a nested submenu, press Esc repeatedly until you reach the IBM BIOS Setup Utility menu. Note: If you need to restore the settings to their original state at the time of purchase, press the F9 key to load the default settings. You can also select an option in the Restart submenu to load the default settings or discard the changes. 7. Select Restart ; then press Enter. Move the cursor to the option you want for restarting your computer; then press Enter. Your computer restarts. Chapter 2. Solving computer problems 27 Solving computer problems Recover pre-installed software If the data on your hard disk drive is damaged or accidentally erased, you can restore the software that was shipped with your computer. This software includes your pre-installed operating system, applications, and device drivers. To restore your pre-installed software, you can use the Product Recovery program. The Product Recovery program is in a section of your hard disk drive that is not displayed by Windows Explorer. Note: The recovery process might take up to 2 hours. Attention All of the files on the C:\ drive will be lost in the recovery process. Be sure to back up copies of the files you have saved on your C:\ drive before you begin. Note: You might need to use a diskette drive in the recovery process. Use a drive that is compatible with your computer. To use the Product Recovery program to restore your pre-installed software, do the following:
1. Save all of your files and shut down your desktop. 2. Turn off your computer. 3. Turn on your computer. Quickly press F11 when this message is displayed on the screen: To start the Product Recovery program, press F11. This message is displayed for only a few seconds. Note: If this message does not appear, you can use a Recovery Repair diskette to get access to the Product Recovery program. 4. From the list displayed on the screen, select the operating system you want to recover. 5. Select the recovery options you want, and follow the instructions on the screen. 6. Restart the system by pressing Ctrl+Alt+Del or by turning the computer off and then on again. Your computer restarts with the pre-installed operating system, drivers, and software. Note: Network drivers are not automatically restored with Windows NT 4.0; you will need to reinstall them. Refer to ThinkPad Assistant for reinstallation. 28 ThinkPad X23 Service and Troubleshooting Guide Solving computer problems To create a Recovery Repair diskette The Recovery Repair diskette is used to recover the prompt that is needed to access the Product Recovery program, if the prompt is not displayed. Make a Recovery Repair diskette and save it for future use. To make a Recovery Repair diskette:
1. Shut down and restart your computer. 2. At the prompt, press F11. (The option to press F11 appears for only a few seconds. You must press F11 quickly.) The Product Recovery program main menu appears. Note: If you are prompted to select the operating system, select one you want to recover. Then the Product Recovery Program main menu opens. 3. Select System Utilities from the main menu. Press Enter. 4. Select Create a Recovery Repair diskette. Press Enter. 5. Follow the on-screen instructions. 6. When the process is completed, label your diskette as the Recovery Repair diskette and save it for future use. To use the Recovery Repair diskette:
1. Shut down and turn off your computer. 2. Insert the Recovery Repair diskette into the drive; then turn on the computer. 3. Follow the on-screen instructions. Backing up your system Backing up your registry When you add software applications or devices to your computer, the installation process may change your registry and configuration. If your computer does not work properly after you add applications or devices, you need to restore the previous registry. Before you make changes, backup the configuration. If something goes wrong, you can restore the system registry and configuration files. You can use ConfigSafe (for Windows 98 and Windows 2000) to save the configuration before you make changes. Then if something goes wrong, use ConfigSafe or System Restore to restore the system registry and configuration files. For Windows 98 or Windows 2000:
Chapter 2. Solving computer problems 29 Solving computer problems To capture a snapshot of your system configuration with ConfigSafe:
1. Click Start Programs ConfigSafe ConfigSafe 2. Double-click ConfigSafe. The window opens. 3. Click the camera icon. 4. Type a name for the snapshot. For example, before installing a word processor, you might type, Before installing a word processor. 5. Click OK. 6. After a few moments, the main ConfigSafe window will return. The snapshot is complete. If you need to restore a configuration snapshot, open ConfigSafe and follow the on-screen instructions. 30 ThinkPad X23 Service and Troubleshooting Guide Replacing the hard disk drive Solving computer problems You can increase the storage capacity of your computer by replacing the hard disk drive with one of greater capacity. You can purchase a new hard disk drive from your IBM reseller or IBM marketing representative, or by visiting IBM on the Web. Note: Replace the hard disk drive only if you upgrade it or have it repaired. The connectors and bay of the hard disk drive were not designed for frequent changes, or drive swapping. Attention: Handling a hard disk drive:
v Do not drop the drive or subject it to physical shocks. v Do not apply pressure to the cover of the drive. v Do not touch the connector. The drive is very sensitive. Incorrect handling can cause damage and permanent loss of data on the hard disk. Before removing the hard-disk drive, make a backup copy of all the information on the hard disk, and then turn the computer off. Never remove the drive while the system is operating, in standby mode, or in hibernation mode. To replace the hard disk drive, do the following:
1. Turn off the computer; then disconnect the ac adapter and all cables from the computer. 2. Close the computer display, and turn the computer upside down. 3. Remove the battery pack. 4. Remove the screw that secures the hard disk drive (1). 3-1 3-2 3-2 3-2 3-1 3-1 3-2 1 2 5. Remove the hard-disk drive by pulling the cover away from the computer (2). Chapter 2. Solving computer problems 31 Solving computer problems 6. Detach the hard disk drive cover (31). 7. Remove the screws and detach the old hard disk drive from the plate hard disk (32). 8. Replace the new hard disk drive to the plate hard disk and reinstall the screws. 9. Attach the cover to the new hard disk drive. 10. Insert the new hard disk drive and its cover into the hard disk drive bay;
then secure it firmly into place. Note: Make sure that the label on the hard disk drive is facing the bottom of the computer. 11. Reinstall the screw that secures the hard disk drive. 12. Reinstall the battery pack. 13. Turn the computer right side up. Connect the ac adapter and cables to the computer. 32 ThinkPad X23 Service and Troubleshooting Guide Replacing the battery Replacing the battery 1. Turn off the computer, or enter hibernation mode by pressing Fn+F12. Then disconnect the ac adapter and all cables from the computer. Note: If you are using a PC Card, the computer may not be able to enter hibernation mode. If this happens, turn off the computer. 2. Close the computer display, and turn the computer upside down. 3. Slide the battery pack latch toward the back of the computer and hold 1 until the battery pack is removed2. Note: The first position of the battery pack latch is for releasing the lock of the battery pack. 1 2 4. Align the side of a fully charged spare battery pack with the side of the battery space in the computer 1; then gently push the battery into the 2 1 space 2. 5. Slide the battery pack latch to the left to lock it. Chapter 2. Solving computer problems 33 Replacing the battery 6. Turn the computer right side up. Connect the ac adapter and the cables to the computer. Install a memory module To install the DIMM, do the following:
1. Turn off the computer, then disconnect the ac adapter and all cables from the computer. 2. Close the computer display, and turn the computer upside down. 3. Remove the battery pack. 4. Loosen the screw on the memory slot cover; then remove the cover.. 5. Find the notch on the side of the DIMM. Attention: To avoid damaging the DIMM, do not touch its contact edge. 6. With the notched end of the DIMM toward the right side of the socket, insert the DIMM, at an angle of about 20 degrees, into the socket 1; then press it firmly 2. 2 1 2 1 20 7. Pivot the DIMM until it snaps into place. Make sure that the card is firmly fixed in the slot and not moved easily. 34 ThinkPad X23 Service and Troubleshooting Guide Install a memory module 8. Replace the memory slot cover over the memory slot, aligning the back side of the cover first; then tighten the screw. 9. Put the battery pack back in place and turn the computer right side up. To make sure that the DIMM is installed correctly, do as follows:
1. Turn the computer on. 2. Press the F1 key while the Press F1 for IBM BIOS Setup Utility message is displayed at the lower-left area of the screen. The IBM BIOS Setup Utility screen appears. The Installed memory item shows the total amount of memory installed in your computer. For example, if you install a 64-MB DIMM into a computer whose base memory is 64 MB, the quantity shown in Installed memory should be 128 MB. Chapter 2. Solving computer problems 35 Install a memory module 36 ThinkPad X23 Service and Troubleshooting Guide Chapter 3. Getting help and service from IBM Getting help and service . Getting help on the Web . 38
. 38 Getting help by fax Calling IBM . 39
. 39 Copyright IBM Corp. 2001 37 Getting help and service Getting help and service If you need help, service, technical assistance, or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This section contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem with your computer, and whom to call for service should it be necessary. Information about your IBM computer and preinstalled software, if any, is available in the documentation that comes with your computer. That documentation includes printed books, online books, README files, and help files. In addition, information about IBM products is available on the World Wide Web and through the IBM Automated Fax System. For technical assistance with the installation of, or questions related to, Service Packs for your preinstalled Microsoft Windows product, refer to the Microsoft Product Support Services Web site at support.microsoft.com/directory/, or you can contact the IBM HelpCenter. Some fees might apply. Getting help on the Web On the World Wide Web, the IBM Web site has up-to-date information about IBM Personal Computer products and support. The address for the IBM Personal Computing home page is www.ibm.com/pc IBM provides an extensive Web site dedicated to mobile computing and to ThinkPad computers at www.ibm.com/pc/support Research this Web site to learn how to solve problems, find new ways to use your computer, and learn about options that can make working with your ThinkPad computer even easier. If you select Profile from the support page, you can create a customized support page that is specific to your hardware, complete with Frequently Asked Questions, Parts Information, Technical Hints and Tips, and Downloadable Files. In addition, you can choose to receive e-mail notifications whenever new information becomes available about your registered products. You also can order publications through the IBM Publications Ordering System at www.elink.ibmlink.ibm.com/public/applications/publications/cgibin/pbi.cgi 38 ThinkPad X23 Service and Troubleshooting Guide Getting help and service Getting help by fax If you have a touch-tone telephone and access to a fax machine, in the U.S. and Canada you can receive by fax marketing and technical information on many topics, including hardware, operating systems, and local area networks
(LANs). You can call the IBM Automated Fax System 24 hours a day, 7 days a week. Follow the recorded instructions, and the requested information will be sent to your fax machine. In the U.S. and Canada, to access the IBM Automated Fax System, call 1-800-426-3395. Calling IBM If you have tried to correct the problem yourself and still need help, during the warranty period, you can get help and information by telephone through the IBM PC HelpCenter. The following services are available during the warranty period:
v Problem determination - Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem. IBM hardware repair - If the problem is determined to be caused by IBM hardware under warranty, trained service personnel are available to provide the applicable level of service. v Engineering change management - Occasionally, there might be changes that are required after a product has been sold. IBM or your reseller, if authorized by IBM, will make selected Engineering Changes (ECs) available that apply to your hardware. v The following items are not covered:
v Replacement or use of non-IBM parts or nonwarranted IBM parts Note: All warranted parts contain a 7-character identification in the format IBM FRU XXXXXXX Identification of software problem sources v v Configuration of BIOS as part of an installation or upgrade v Changes, modifications, or upgrades to device drivers v v Installation and maintenance of network operating systems (NOS) Installation and maintenance of application programs Refer to your IBM hardware warranty for a full explanation of IBM warranty terms. Be sure to retain your proof of purchase to obtain warranty service. Chapter 3. Getting help and service from IBM 39 Getting help and service If possible, be near your computer when you make your call in case the technical assistance representative needs to help you resolve a computer problem. Please ensure that you have downloaded the most current drivers and system updates, run diagnostics, and recorded information before you call. When calling for technical assistance, please have the following information available:
v Machine Type and Model v Serial numbers of your computer, monitor, and other components, or your proof of purchase v Description of the problem v Exact wording of any error messages v Hardware and software configuration information for your system Telephone numbers Note: Telephone numbers are subject to change without notice. For the latest list of IBM HelpCenter telephone numbers and hours of operation, visit the Support Web site at www.ibm.com/pc/support Country or region Argentina Australia Austria Belgium Brazil Canada Chile China Colombia Denmark Ecuador Finland France Germany Hong Kong Language Spanish English German Dutch French Portuguese English/ French Spanish Mandarin Spanish Danish Spanish Finnish French German Cantonese Telephone Number 11-4717-4357 1300-130-426 01-24592-5901 02-210-9820 02-210-9800 55-11-3889-8986 1-800-565-3344 416-383-3344 800-203300 800-810-1818 9-800-18811 623-2300 35 25 02 91 2-565-130 09-22 931 840 02 38 55 74 50 07032/15 49 201 2825-6900 40 ThinkPad X23 Service and Troubleshooting Guide Country or region Ireland Italy Japan Luxembourg Mexico Netherlands New Zealand Norway Peru Portugal Spain Sweden Switzerland Taiwan United Kingdom United States Language English Italian Japanese French Spanish Dutch English Norwegian Spanish Portuguese Spanish Swedish German/
French/
Italian Mandarin English Getting help and service Telephone Number 01-815 9200 02-4827 5040 0120-887-870 298-977 5063 01-800-0032500 5270-5991 020-514 5770 0800-446-149 23 05 32 40 349-0050 21-791 51 47 91-662 4916 08-751 52 27 0848-80 52 52 886-2-2725-9799 01475-555 055 English 1-800-772-2227 Chapter 3. Getting help and service from IBM 41 Getting help and service 42 ThinkPad X23 Service and Troubleshooting Guide Appendix A. Important safety instructions DANGER Electric current from power, telephone, and communication cables is hazardous. To avoid shock hazard, connect and disconnect cables as shown below when installing, moving, or opening the covers of this product or attached devices. If the 3-pin power cord is provided with this product, it must be used with a properly grounded outlet. To Connect To Disconnect Turn everything OFF. Turn everything OFF. First, attach all cables to devices. First, remove the power cord from the outlet. Attach the signal cables to the receptades Remove the signal cables from the receptades. Attach the power cord to an outlet. Remove all cables from device. Turn the device ON Copyright IBM Corp. 2001 43 DANGER Reduce the risk of fire and electric shock by always following basic safety precautions, including the following:
v Do not use your computer in or near water. v During electrical storms:
Do not use your computer with the telephone cable connection. Do not connect the cable to or disconnect it from the telephone outlet on the wall. DANGER If the rechargeable battery pack is incorrectly replaced, there is danger of an explosion. The battery pack contains a small amount of harmful substances. To avoid possible injury:
v Replace only with a battery of the type recommended by IBM. v Keep the battery pack away from fire. v Do not expose it to water or rain. v Do not attempt to disassemble it. v Do not short-circuit it. v Keep it away from children. Do not put the battery pack in trash that is disposed of in landfills. When disposing of the battery, comply with local ordinances or regulations and your companys safety standards. DANGER If the backup battery is incorrectly replaced, there is danger of explosion. The lithium battery contains lithium and can explode if it is not properly handled or disposed of. Replace only with a battery of the same type. To avoid possible injury or death, do not: (1) throw or immerse the battery into water, (2) allow it to heat to more than 100 C (212 F), or (3) attempt to repair or disassemble it. Dispose of it as required by local ordinances or regulations and your companys safety standards. 44 ThinkPad X23 Service and Troubleshooting Guide DANGER Follow the instruction below when installing or reconfiguring the Mini PCI option. To avoid shock hazard, disconnect all the cables and the ac adapter when you install the Mini PCI option or open the covers of the system or attached devices. Electrical current from power, telephone, and communication cables in hazardous. CAUTION:
When you have added or upgraded a Mini PCI Card or a memory card, do not use your computer until you have closed the cover. Never use the computer when the cover is open. CAUTION:
The fluorescent lamp in the liquid crystal display (LCD) contains mercury. Do not put it in trash that is disposed of in landfills. Dispose of it as required by local ordinances or regulations. The LCD is made of glass, and rough handling or dropping the computer can cause the LCD to break. If the LCD breaks and the internal fluid gets into your eyes or on your hands, immediately wash the affected areas with water for at least 15 minutes; if any symptoms are present after washing, get medical care. CAUTION:
To reduce the risk of fire, use only No. 26 AWG or larger (thicker) telephone cable. Modem safety information To reduce the risk of fire, electrical shock, or injury when using telephone equipment, always follow basic safety precautions, such as:
Never install telephone wiring during an electrical storm. Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations. Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface. Appendix A. Important safety instructions 45 Use caution when installing or modifying telephone lines. Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electric shock from lightning. Do not use the telephone to report a gas leak in the vicinity of the leak. Laser compliance statement An optical storage drive (device), such as a CD-ROM, CD-RW, DVD-ROM drive and SuperDisk, which can be installed in the IBM ThinkPad computer is a laser product. The drives classification label (shown below) is on the surface of the drive. CLASS 1 LASER PRODUCT LASER KLASSE 1 LUOKAN 1 LASERLAITE APPAREIL A LASER DE CLASSE 1 KLASS 1 LASER APPARAT The drive is certified by the manufacturer to comply with the requirements of the Department of Health and Human Services 21 Code of Federal Regulations (DHHS 21 CFR) Subchapter J for Class I laser products at the date of manufacture. In other countries, the drive is certified to conform to the requirements of IEC825 and EN60825 for Class 1 laser products. DANGER Do not open the optical storage drive unit; no user adjustments or serviceable parts are inside. Use of controls, adjustments, or the performance of procedures other than those specified might result in hazardous radiation exposure. Class 1 laser products are not considered hazardous. The design of the laser system and the optical storage drive ensures that there is no exposure to laser radiation above a Class 1 level during normal operation, user maintenance, or servicing. Some drives contain an embedded Class 3A laser diode. Note this warning:
46 ThinkPad X23 Service and Troubleshooting Guide DANGER Emits visible and invisible laser radiation when open. Avoid direct eye exposure. Do not stare into the beam or view it directly with optical instruments. Save these instructions. Appendix A. Important safety instructions 47 48 ThinkPad X23 Service and Troubleshooting Guide Appendix B. Warranty information This appendix contains the warranty period for your product, information about obtaining warranty service and support, and the IBM Statement of Limited Warranty. Warranty period Contact your place of purchase for warranty service information. Some IBM Machines are eligible for on-site warranty service depending on the country or region where service is performed or the machine type. Machine type ????????
Country or region All Warranty period Parts - 3 years, labor - 3 years
(Battery pack - 1 year) Warranty service and support With the original purchase of an IBM server product, you have access to extensive support. During the IBM Machine warranty period, you may call IBM or your reseller for problem-determination assistance under the terms of the IBM Statement of Limited Warranty. The following services are available during the warranty period:
v Problem determination - Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem. v IBM hardware repair - If the problem is determined to be caused by IBM hardware under warranty, trained service personnel are available to provide the applicable level of service, either on-site or at an IBM service center as determined by IBM. v Engineering Change management - Occasionally, there might be changes that are required after a product has been shipped from IBM. In those instances, IBM will make Engineering Changes (ECs) available that apply to your hardware. The following items are not covered under warranty service:
v Replacement or use of non-IBM parts. All IBM parts contain a 7-character identification in the format IBM FRU XXXXXXX. Copyright IBM Corp. 2001 49 v v v Identification of non-IBM software problem sources. Installation of customer replaceable units (CRUs). Installation and configuration of machine code or licensed internal code that is designated as customer installable. If you do not register your server with IBM, you might be required to present proof of purchase to obtain warranty service. Before you call for service You can solve many problems without outside assistance by following the troubleshooting procedures that IBM provides in the online help or in the publications that are provided with your server and software. Most computers, operating systems, and application programs come with information that contains troubleshooting procedures and explanations of error messages and error codes. The information that comes with your server also describes the diagnostic tests that you can perform. If you suspect a software problem, refer to the information for the operating system or application program. Calling for service Please have the following information ready:
v Machine type, model, and serial number v Description of the problem v Exact wording of any error messages v Hardware and software configuration information To find the telephone number for the HelpCenter nearest you, see Telephone numbers in Chapter 4, Getting help and service from IBM on page 32. IBM Statement of Limited Warranty Z125-4753-06 8/2000 This warranty statement consists of two parts: Part 1 and Part 2. Be sure to read Part 1 and the country-unique terms in Part 2 that apply to your country or region. Part 1 - General Terms This Statement of Limited Warranty includes Part 1 - General Terms and Part 2 - Country-unique Terms. The terms of Part 2 replace or modify those of Part 1. The warranties provided by IBM in this Statement of Limited Warranty apply only to Machines you purchase for your use, and not for resale, from IBM or your reseller. The term Machine means an IBM machine, its features, conversions, upgrades, elements, or accessories, or any combination of them. 50 ThinkPad X23 Service and Troubleshooting Guide The term Machine does not include any software programs, whether pre-loaded with the Machine, installed subsequently or otherwise. Unless IBM specifies otherwise, the following warranties apply only in the country where you acquire the Machine. Nothing in this Statement of Limited Warranty affects any statutory rights of consumers that cannot be waived or limited by contract. If you have any questions, contact IBM or your reseller. The IBM Warranty for Machines IBM warrants that each Machine 1) is free from defects in materials and workmanship and 2) conforms to IBMs Official Published Specifications
(Specifications). The warranty period for a Machine is a specified, fixed period commencing on its Date of Installation. The date on your sales receipt is the Date of Installation unless IBM or your reseller informs you otherwise. Extent of Warranty The warranty does not cover the repair or exchange of a Machine resulting from misuse, accident, modification, unsuitable physical or operating environment, improper maintenance by you, or failure caused by a product for which IBM is not responsible. The warranty is voided by removal or alteration of Machine or parts identification labels. THESE WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF EXPRESS OR IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU. IN THAT EVENT, SUCH WARRANTIES ARE LIMITED IN DURATION TO THE WARRANTY PERIOD. NO WARRANTIES APPLY AFTER THAT PERIOD. Items Not Covered by Warranty IBM does not warrant uninterrupted or error-free operation of a Machine. Any technical or other support provided for a Machine under warranty, such as assistance via telephone with how-to questions and those regarding Machine set-up and installation, will be provided WITHOUT WARRANTIES OF ANY KIND. Warranty Service To obtain warranty service for a Machine, contact IBM or your reseller. If you do not register your Machine with IBM, you may be required to present proof of purchase. Appendix B. Warranty information 51 During the warranty period, IBM or your reseller, if approved by IBM to provide warranty service, provides without charge certain types of repair and exchange service to keep Machines in, or restore them to, conformance with their Specifications. IBM or your reseller will inform you of the available types of service for a Machine based on its country of installation. At its discretion, IBM or your reseller will 1) either repair or exchange the failing Machine and 2) provide the service either at your location or a service center. IBM or your reseller will also manage and install selected engineering changes that apply to the Machine. Some parts of IBM Machines are designated as Customer Replaceable Units
(called CRUs), e.g., keyboards, memory, or hard disk drives. IBM ships CRUs to you for replacement by you. You must return all defective CRUs to IBM within 30 days of your receipt of the replacement CRU. You are responsible for downloading designated Machine Code and Licensed Internal Code updates from an IBM Internet Web site or from other electronic media, and following the instructions that IBM provides. When warranty service involves the exchange of a Machine or part, the item IBM or your reseller replaces becomes its property and the replacement becomes yours. You represent that all removed items are genuine and unaltered. The replacement may not be new, but will be in good working order and at least functionally equivalent to the item replaced. The replacement assumes the warranty service status of the replaced item. Many features, conversions, or upgrades involve the removal of parts and their return to IBM. A part that replaces a removed part will assume the warranty service status of the removed part. Before IBM or your reseller exchanges a Machine or part, you agree to remove all features, parts, options, alterations, and attachments not under warranty service. You also agree to 1. ensure that the Machine is free of any legal obligations or restrictions that prevent its exchange;
2. obtain authorization from the owner to have IBM or your reseller service a Machine that you do not own; and 3. where applicable, before service is provided:
a. follow the problem determination, problem analysis, and service request procedures that IBM or your reseller provides;
b. secure all programs, data, and funds contained in a Machine;
c. provide IBM or your reseller with sufficient, free, and safe access to your facilities to permit them to fulfill their obligations; and inform IBM or your reseller of changes in a Machines location. d. 52 ThinkPad X23 Service and Troubleshooting Guide IBM is responsible for loss of, or damage to, your Machine while it is 1) in IBMs possession or 2) in transit in those cases where IBM is responsible for the transportation charges. Neither IBM nor your reseller is responsible for any of your confidential, proprietary or personal information contained in a Machine which you return to IBM or your reseller for any reason. You should remove all such information from the Machine prior to its return. Limitation of Liability Circumstances may arise where, because of a default on IBMs part or other liability, you are entitled to recover damages from IBM. In each such instance, regardless of the basis on which you are entitled to claim damages from IBM
(including fundamental breach, negligence, misrepresentation, or other contract or tort claim), except for any liability that cannot be waived or limited by applicable laws, IBM is liable for no more than 1. damages for bodily injury (including death) and damage to real property 2. and tangible personal property; and the amount of any other actual direct damages, up to the charges (if recurring, 12 months charges apply) for the Machine that is subject of the claim. For purposes of this item, the term Machine includes Machine Code and Licensed Internal Code. This limit also applies to IBMs suppliers and your reseller. It is the maximum for which IBM, its suppliers, and your reseller are collectively responsible. UNDER NO CIRCUMSTANCES IS IBM LIABLE FOR ANY OF THE FOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES (OTHER THAN THOSE UNDER THE FIRST ITEM LISTED ABOVE); 2) LOSS OF, OR DAMAGE TO, YOUR RECORDS OR DATA; OR 3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES, LOST PROFITS OR LOST SAVINGS, EVEN IF IBM, ITS SUPPLIERS OR YOUR RESELLER IS INFORMED OF THEIR POSSIBILITY. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. Governing Law Both you and IBM consent to the application of the laws of the country in which you acquired the Machine to govern, interpret, and enforce all of your and IBMs rights, duties, and obligations arising from, or relating in any manner to, the subject matter of this Agreement, without regard to conflict of law principles. Appendix B. Warranty information 53 Part 2 - Country-unique Terms AMERICAS BRAZIL Governing Law: The following is added after the first sentence:
Any litigation arising from this Agreement will be settled exclusively by the court of Rio de Janeiro. NORTH AMERICA Warranty Service: The following is added to this Section:
To obtain warranty service from IBM in Canada or the United States, call 1-800-IBM-SERV (426-7378). CANADA Governing Law: The following replaces laws of the country in which you acquired the Machine in the first sentence:
laws in the Province of Ontario. UNITED STATES Governing Law: The following replaces laws of the country in which you acquired the Machine in the first sentence:
laws of the State of New York. ASIA PACIFIC AUSTRALIA The IBM Warranty for Machines: The following paragraph is added to this Section:
The warranties specified in this Section are in addition to any rights you may have under the Trade Practices Act 1974 or other similar legislation and are only limited to the extent permitted by the applicable legislation. Limitation of Liability: The following is added to this Section:
Where IBM is in breach of a condition or warranty implied by the Trade Practices Act 1974 or other similar legislation, IBMs liability is limited to the repair or replacement of the goods or the supply of equivalent goods. Where that condition or warranty relates to right to sell, quiet possession or clear title, or the goods are of a kind ordinarily acquired for personal, domestic or household use or consumption, then none of the limitations in this paragraph apply. 54 ThinkPad X23 Service and Troubleshooting Guide Governing Law: The following replaces laws of the country in which you acquired the Machine in the first sentence:
laws of the State or Territory. CAMBODIA, LAOS, AND VIETNAM Governing Law: The following replaces laws of the country in which you acquired the Machine in the first sentence:
laws of the State of New York. The following is added to this Section:
Disputes and differences arising out of or in connection with this Agreement shall be finally settled by arbitration which shall be held in Singapore in accordance with the rules of the International Chamber of Commerce (ICC). The arbitrator or arbitrators designated in conformity with those rules shall have the power to rule on their own competence and on the validity of the Agreement to submit to arbitration. The arbitration award shall be final and binding for the parties without appeal and the arbitral award shall be in writing and set forth the findings of fact and the conclusions of law. All proceedings shall be conducted, including all documents presented in such proceedings, in the English language. The number of arbitrators shall be three, with each side to the dispute being entitled to appoint one arbitrator. The two arbitrators appointed by the parties shall appoint a third arbitrator before proceeding upon the reference. The third arbitrator shall act as chairman of the proceedings. Vacancies in the post of chairman shall be filled by the president of the ICC. Other vacancies shall be filled by the respective nominating party. Proceedings shall continue from the stage they were at when the vacancy occurred. If one of the parties refuses or otherwise fails to appoint an arbitrator within 30 days of the date the other party appoints its, the first appointed arbitrator shall be the sole arbitrator, provided that the arbitrator was validly and properly appointed. The English language version of this Agreement prevails over any other language version. HONG KONG AND MACAU Governing Law: The following replaces laws of the country in which you acquired the Machine in the first sentence:
laws of Hong Kong Special Administrative Region. INDIA Appendix B. Warranty information 55 Limitation of Liability: The following replaces items 1 and 2 of this Section:
1. liability for bodily injury (including death) or damage to real property and tangible personal property will be limited to that caused by IBMs negligence;
2. as to any other actual damage arising in any situation involving nonperformance by IBM pursuant to, or in any way related to the subject of this Statement of Limited Warranty, IBMs liability will be limited to the charge paid by you for the individual Machine that is the subject of the claim. JAPAN Governing Law: The following sentence is added to this Section:
Any doubts concerning this Agreement will be initially resolved between us in good faith and in accordance with the principle of mutual trust. NEW ZEALAND The IBM Warranty for Machines: The following paragraph is added to this Section:
The warranties specified in this Section are in addition to any rights you may have under the Consumer Guarantees Act 1993 or other legislation which cannot be excluded or limited. The Consumer Guarantees Act 1993 will not apply in respect of any goods which IBM provides, if you require the goods for the purposes of a business as defined in that Act. Limitation of Liability: The following is added to this Section:
Where Machines are not acquired for the purposes of a business as defined in the Consumer Guarantees Act 1993, the limitations in this Section are subject to the limitations in that Act. PEOPLES REPUBLIC OF CHINA (PRC) Governing Law: The following replaces this Section:
Both you and IBM consent to the application of the laws of the State of New York (except when local law requires otherwise) to govern, interpret, and enforce all your and IBMs rights, duties, and obligations arising from, or relating in any manner to, the subject matter of this Agreement, without regard to conflict of law principles. Any disputes arising from or in connection with this Agreement will first be resolved by friendly negotiations, failing which either of us has the right to submit the dispute to the China International Economic and Trade Arbitration Commission in Beijing, the PRC, for arbitration in accordance with its 56 ThinkPad X23 Service and Troubleshooting Guide arbitration rules in force at the time. The arbitration tribunal will consist of three arbitrators. The language to be used therein will be English and Chinese. An arbitral award will be final and binding on all the parties, and will be enforceable under the Convention on the Recognition and Enforcement of Foreign Arbitral Awards (1958). The arbitration fee will be borne by the losing party unless otherwise determined by the arbitral award. During the course of arbitration, this Agreement will continue to be performed except for the part which the parties are disputing and which is undergoing arbitration. EUROPE, MIDDLE EAST, AFRICA (EMEA) THE FOLLOWING TERMS APPLY TO ALL EMEA COUNTRIES:
The terms of this Statement of Limited Warranty apply to Machines purchased from IBM or an IBM reseller. Warranty Service:
If you purchase an IBM Machine in Austria, Belgium, Denmark, Estonia, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland or United Kingdom, you may obtain warranty service for that Machine in any of those countries from either (1) an IBM reseller approved to perform warranty service or (2) from IBM. If you purchase an IBM Personal Computer Machine in Albania, Armenia, Belarus, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Georgia, Hungary, Kazakhstan, Kirghizia, Federal Republic of Yugoslavia, Former Yugoslav Republic of Macedonia (FYROM), Moldova, Poland, Romania, Russia, Slovak Republic, Slovenia, or Ukraine, you may obtain warranty service for that Machine in any of those countries from either
(1) an IBM reseller approved to perform warranty service or (2) from IBM. If you purchase an IBM Machine in a Middle Eastern or African country, you may obtain warranty service for that Machine from the IBM entity within the country of purchase, if that IBM entity provides warranty service in that country, or from an IBM reseller, approved by IBM to perform warranty service on that Machine in that country. Warranty service in Africa is available within 50 kilometers of an IBM authorized service provider. You are responsible for transportation costs for Machines located outside 50 kilometers of an IBM authorized service provider. Governing Law:
Appendix B. Warranty information 57 The applicable laws that govern, interpret and enforce rights, duties, and obligations of each of us arising from, or relating in any manner to, the subject matter of this Statement, without regard to conflict of laws principles, as well as Country-unique terms and competent court for this Statement are those of the country in which the warranty service is being provided, except that in 1) Albania, Bosnia-Herzegovina, Bulgaria, Croatia, Hungary, Former Yugoslav Republic of Macedonia, Romania, Slovakia, Slovenia, Armenia, Azerbaijan, Belarus, Georgia, Kazakhstan, Kyrgyzstan, Moldova, Russia, Tajikistan, Turkmenistan, Ukraine, and Uzbekistan, the laws of Austria apply;
2) Estonia, Latvia, and Lithuania, the laws of Finland apply; 3) Algeria, Benin, Burkina Faso, Cameroon, Cape Verde, Central African Republic, Chad, Congo, Djibouti, Democratic Republic of Congo, Equatorial Guinea, France, Gabon, Gambia, Guinea, Guinea-Bissau, Ivory Coast, Lebanon, Mali, Mauritania, Morocco, Niger, Senegal, Togo, and Tunisia, this Agreement will be construed and the legal relations between the parties will be determined in accordance with the French laws and all disputes arising out of this Agreement or related to its violation or execution, including summary proceedings, will be settled exclusively by the Commercial Court of Paris; 4) Angola, Bahrain, Botswana, Burundi, Egypt, Eritrea, Ethiopia, Ghana, Jordan, Kenya, Kuwait, Liberia, Malawi, Malta, Mozambique, Nigeria, Oman, Pakistan, Qatar, Rwanda, Sao Tome, Saudi Arabia, Sierra Leone, Somalia, Tanzania, Uganda, United Arab Emirates, United Kingdom, West Bank/Gaza, Yemen, Zambia, and Zimbabwe, this Agreement will be governed by English Law and disputes relating to it will be submitted to the exclusive jurisdiction of the English courts; and 5) in Greece, Israel, Italy, Portugal, and Spain any legal claim arising out of this Statement will be brought before, and finally settled by, the competent court of Athens, Tel Aviv, Milan, Lisbon, and Madrid, respectively. THE FOLLOWING TERMS APPLY TO THE COUNTRY SPECIFIED:
AUSTRIA AND GERMANY The IBM Warranty for Machines: The following replaces the first sentence of the first paragraph of this Section:
The warranty for an IBM Machine covers the functionality of the Machine for its normal use and the Machines conformity to its Specifications. The following paragraphs are added to this Section:
The minimum warranty period for Machines is six months. In case IBM or your reseller is unable to repair an IBM Machine, you can alternatively ask for a partial refund as far as justified by the reduced value of the unrepaired Machine or ask for a cancellation of the respective agreement for such Machine and get your money refunded. Extent of Warranty: The second paragraph does not apply. 58 ThinkPad X23 Service and Troubleshooting Guide Warranty Service: The following is added to this Section:
During the warranty period, transportation for delivery of the failing Machine to IBM will be at IBMs expense. Limitation of Liability: The following paragraph is added to this Section:
The limitations and exclusions specified in the Statement of Limited Warranty will not apply to damages caused by IBM with fraud or gross negligence and for express warranty. The following sentence is added to the end of item 2:
IBMs liability under this item is limited to the violation of essential contractual terms in cases of ordinary negligence. EGYPT Limitation of Liability: The following replaces item 2 in this Section:
as to any other actual direct damages, IBMs liability will be limited to the total amount you paid for the Machine that is the subject of the claim. For purposes of this item, the term Machine includes Machine Code and Licensed Internal Code. Applicability of suppliers and resellers (unchanged). FRANCE Limitation of Liability: The following replaces the second sentence of the first paragraph of this Section:
In such instances, regardless of the basis on which you are entitled to claim damages from IBM, IBM is liable for no more than: (items 1 and 2 unchanged). IRELAND Extent of Warranty: The following is added to this Section:
Except as expressly provided in these terms and conditions, all statutory conditions, including all warranties implied, but without prejudice to the generality of the foregoing all warranties implied by the Sale of Goods Act 1893 or the Sale of Goods and Supply of Services Act 1980 are hereby excluded. Limitation of Liability: The following replaces items one and two of the first paragraph of this Section:
1. death or personal injury or physical damage to your real property solely caused by IBMs negligence; and Appendix B. Warranty information 59 2. the amount of any other actual direct damages, up to 125 percent of the charges (if recurring, the 12 months charges apply) for the Machine that is the subject of the claim or which otherwise gives rise to the claim. Applicability of suppliers and resellers (unchanged). The following paragraph is added at the end of this Section:
IBMs entire liability and your sole remedy, whether in contract or in tort, in respect of any default shall be limited to damages. ITALY Limitation of Liability: The following replaces the second sentence in the first paragraph:
In each such instance unless otherwise provided by mandatory law, IBM is liable for no more than:
1. (unchanged) 2. as to any other actual damage arising in all situations involving nonperformance by IBM pursuant to, or in any way related to the subject matter of this Statement of Warranty, IBMs liability, will be limited to the total amount you paid for the Machine that is the subject of the claim. Applicability of suppliers and resellers (unchanged). The following replaces the third paragraph of this Section:
Unless otherwise provided by mandatory law, IBM and your reseller are not liable for any of the following: (items 1 and 2 unchanged) 3) indirect damages, even if IBM or your reseller is informed of their possibility. SOUTH AFRICA, NAMIBIA, BOTSWANA, LESOTHO AND SWAZILAND Limitation of Liability: The following is added to this Section:
IBMs entire liability to you for actual damages arising in all situations involving nonperformance by IBM in respect of the subject matter of this Statement of Warranty will be limited to the charge paid by you for the individual Machine that is the subject of your claim from IBM. UNITED KINGDOM Limitation of Liability: The following replaces items 1 and 2 of the first paragraph of this Section:
1. death or personal injury or physical damage to your real property solely 2. caused by IBMs negligence;
the amount of any other actual direct damages or loss, up to 125 percent of the charges (if recurring, the 12 months charges apply) for the Machine that is the subject of the claim or which otherwise gives rise to the claim;
60 ThinkPad X23 Service and Troubleshooting Guide The following item is added to this paragraph:
3. breach of IBMs obligations implied by Section 12 of the Sale of Goods Act 1979 or Section 2 of the Supply of Goods and Services Act 1982. Applicability of suppliers and resellers (unchanged). The following is added to the end of this Section:
IBMs entire liability and your sole remedy, whether in contract or in tort, in respect of any default shall be limited to damages. Appendix B. Warranty information 61 Notices This publication was developed for products and services offered in the U.S.A. IBM may not offer the products, services, or features discussed in this document in other countries. Consult your local IBM representative for information on the products and services currently available in your area. Any reference to an IBM product, program, or service is not intended to state or imply that only that IBM product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any IBM intellectual property right may be used instead. However, it is the users responsibility to evaluate and verify the operation of any non-IBM product, program, or service. IBM may have patents or pending patent applications covering subject matter described in this document. The furnishing of this document does not give you any license to these patents. You can send license inquiries, in writing, to:
IBM Director of Licensing IBM Corporation North Castle Drive Armonk, NY 105041785 U.S.A. The following paragraph does not apply to the United Kingdom or any country where such provisions are inconsistent with local law:
INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions, therefore, this statement may not apply to you. This information could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in new editions of the publication. IBM may make improvements and/or changes in the product(s) and/or the program(s) described in this publication at any time without notice. IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. Any references in this publication to non-IBM Web sites are provided for convenience only and do not in any manner serve as an endorsement of those 62 ThinkPad X23 Service and Troubleshooting Guide Web sites. The materials at those Web sites are not part of the materials for this IBM product, and use of those Web sites is at your own risk. Processing date data This IBM hardware product and IBM software products that might be packaged with it have been designed, when used in accordance with their associated documentation, to process date data correctly within and between the 20th and 21st centuries, provided all other products (for example, software, hardware, and firmware) used with these products properly exchange accurate date data with them. IBM cannot take responsibility for the date data processing capabilities of non-IBM products, even if those products are preinstalled or otherwise distributed by IBM. You should contact the vendors responsible for those products directly to determine the capabilities of their products and update them if needed. This IBM hardware product cannot prevent errors that might occur if software, upgrades, or peripheral devices you use or exchange data with do not process date data correctly. The foregoing is a Year 2000 Readiness Disclosure. Trademarks The following terms, in this publication, are trademarks of the IBM Corporation in the United States or other countries or both:
IBM PS/2 ThinkPad TrackPoint IV Microsoft, Windows, and the Windows flag logo are trademarks or registered trademarks of Microsoft Corporation. Pentium, Celeron, and SpeedStep are trademarks or registered trademarks of Intel Corporation in the U.S. and other countries. Other company, product, and service names, which may be denoted by a double asterisk (**), may be trademarks or service marks of others. Electronic emission notices Federal Communications Commission (FCC) statement ThinkPad X23, model number 2660 or 2662 This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a Appendix B. Warranty information 63 residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
v Reorient or relocate the receiving antenna. v v Connect the equipment into an outlet on a circuit different from that to Increase the separation between the equipment and receiver. which the receiver is connected. v Consult an IBM authorized dealer or service representative for help. Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. Proper cables and connectors are available from IBM authorized dealers. IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment. Unauthorized changes or modifications could void the users authority to operate the equipment. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Responsible party:
International Business Machines Corporation New Orchard Road Armonk, NY 10504 Telephone 1-919-543-2193 TestedTo Comply With FCC Standards FOR HOME OR OFFICE USE Industry Canada Class B Emission Compliance Statement This Class B digital apparatus complies with Candian ICES-003. Avis de conformit la rglementation dIndustrie Canada Cet appareil numrique de la classe B est conform la norme NMB-003 du Canada. 64 ThinkPad X23 Service and Troubleshooting Guide European Community Directive conformance statement This product is in conformity with the protection requirements of EC Council Directive 89/336/EEC on the approximation of the laws of the Member States relating to electromagnetic compatibility. IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product, including the fitting of non-IBM option cards. A declaration of Conformity with the requirements of the Directive has been signed by IBM United Kingdom Limited, PO BOX 30 Spango Valley Greenock Scotland PA160AH. This product satisfies the Class B limits of EN 55022. Telecommunication notices Federal Communications Communication (FCC) and telephone company requirements 1. This device complies with Part 68 of the FCC rules. A label is affixed to the device that contains, among other things, the FCC registration number, USOC, and Ringer Equivalency Number (REN) for this equipment. If these numbers are requested, provide this information to your telephone company. Note: If the device is an internal modem, a second FCC registration label is also provided. You may attach the label to the exterior of the computer in which you install the IBM modem, or you may attach the label to the external DAA, if you have one. Place the label in a location that is easily accessible, should you need to provide the label information to the telephone company. 2. The REN is useful to determine the quantity of devices you may connect to your telephone line and still have those devices ring when your number is called. In most, but not all areas, the sum of the RENs of all devices should not exceed five (5). To be certain of the number of devices you may connect to your line, as determined by the REN, you should call your local telephone company to determine the maximum REN for your calling area. If the device causes harm to the telephone network, the telephone company may discontinue your service temporarily. If possible, they will notify you in advance; if advance notice is not practical, you will be notified as soon as possible. You will be advised of your right to file a complaint with the FCC. 3. 4. Your telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the proper operation of your equipment. If they do, you will be given advance notice to give you an opportunity to maintain uninterrupted service. Appendix B. Warranty information 65 5. If you experience trouble with this product, contact your authorized reseller, or call IBM. In the United States, call IBM at 1-800-772-2227. In Canada, call IBM at 1-800-565-3344. You may be required to present proof of purchase. The telephone company may ask you to disconnect the device from the network until the problem has been corrected, or until you are sure the device is not malfunctioning. 6. No customer repairs are possible to the device. If you experience trouble with the device, contact your Authorized Reseller or see the Diagnostics section of this manual for information. 7. This device may not be used on coin service provided by the telephone company. Connection to party lines is subject to state tariffs. Contact your state public utility commission or corporation commission for information. 8. When ordering network interface (NI) service from the local Exchange Carrier, specify service arrangement USOC RJ11C. Canadian Department of Communications certification label NOTICE: The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications networks protective, operational, and safety requirement. The Department does not guarantee the equipment will operate to the users satisfaction. Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of communication. In some cases, the companys inside wiring associated with a single line individual service may be extended by means of a certified connector assembly (telephone extension cord). The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations. Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier. Any repairs of alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment. Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas. CAUTION:
Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate. 66 ThinkPad X23 Service and Troubleshooting Guide NOTICE: The Ringer Equivalent Number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Number of all the devices does not exceed 5. tiquette dhomologation du ministre des Communications du Canada AVIS : Letiquette dus ministre lIndustrie Canada identifie le matriel homologu. Cette tiquette certifie que le matriel est conforme certaines normes de protection, dexploitation et de scurit des rseaux de tlcommunications. Le Ministre nassure toutefois pas que le matriel fonctionnera la satisfaction de lutilisateur. Avant dinstaller ce matriel, lutilisateur doit sassurer quil est permis de le raccorder aux installations de lentreprise locale de tlcommunication. Le matriel doit galement tre install en suivant une mthode accepte de raccordement. Dans certains cas, les fils intrieurs de lentreprise utiliss pour un service individuel ligne unique peuvent tre prolongs au moyen dun dispositif homologu de raccordement (cordon prolongateur tlphonique interne). Labonn ne doit pas oublier quil est possibile que la conformit aux conditions nonces ci-dessus nempechent pas la dgradation du service dans certaines situations. Actuellement, les entreprises de tlcommunication ne permettent pas que lon raccorde leur matriel des jacks dabonn, sauf dans les cas prcis prvus par les tarifs paticuliers de ces entreprises. Les rparations de matriel homologu doivent tre effectues par un centre dentretien canadien autoris dsign par le fournisseur. La compagnie de tlcommunications peut demader lutilisateur de dbrancher un appareil la suite de rparations ou de modifications effectues par lutilisateur ou cause de mauvais fonctionnement. Pour sa propre protection, lutilisateur doit sassurer que tous les fils de mise la terre de la source dnergie lectrique, des lignes tlphoniques et des canalisations deau mtalliques, sil y en a, sont raccords ensemble. Cette prcaution est particulirement importante dans les rgions rurales. Avertissement : Lutilisateur ne doit pas tenter de faire ces raccordements lui-mme; il doit avoir recours un service dinspection des installations lectriques, ou lectricien, selon le cas. AVIS : Lindice de charge (IC) assign chaque dispositif terminal indique, pour viter toute surcharge, le pourcentage de la charge totale qui peut tre raccorde un circuit tlphonique boucl utilis par ce dispositif. La terminaison du circuit boucl peut tre constitue de nimporte quelle combinaison de dispositifs, pourvu que la somme des indices de charge de lensemble des dispositifs ne dpasse pas 5. Appendix B. Warranty information 67 Notice for Australia The following notice applies when using the telephony functions:
WARNING:
FOR SAFETY REASONS, ONLY CONNECT EQUIPMENT WITH A TELECOMMUNICATIONS COMPLIANCE LABEL. THIS INCLUDES CUSTOMER EQUIPMENT PREVIOUSLY LABELLED PERMITTED OR CERTIFIED. Notice for New Zealand Users For the modem with approval number PTC 211/00/206 1. The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network. It indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty. Above all, it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model, nor does it imply that any product is compatible with all of Telecoms network services. 2. This equipment is not capable under all operation conditions of correct operation at the higher speeds for which it is designed. The 33.6 kbit/s and 56 kbit/s connections are likely to be restricted to lower bit rates when connected to some PSTN implementations. Telecom will accept no responsibility should difficulties arise in such circumstances. 3. This equipment may not provide for the effective hand-over of a call to another device connected to the same line. 4. Under power failure conditions, this telephone may not operate. Please ensure that a separate telephone, not dependent on local power is available for emergency use. 5. Some parameters required for compliance with Telecoms Telepermit requirements are dependent on the equipment (PC) associated with this device. The associated equipment shall be set to operate within the following limits for compliance with Telecoms specifications:
v There shall be no more than 10 call attempts to the same number within any 30-minute period for any single manual call initiation. v The equipment shall go on-hook for a period of not less than 30 seconds between the end of one attempt and the beginning of the next attempt to the same number. 6. Some parameters required for compliance with Telecoms Telepermit requirements are dependent on the equipment (PC) associated with this device. In order to operate within the limits for compliance with Telecoms specifications, the associated equipment shall be set to ensure that 68 ThinkPad X23 Service and Troubleshooting Guide automatic calls to different numbers are spaced such that there is no less than 5 seconds between the end of one call attempt and the beginning of another. 7. This equipment shall not be set up to make automatic calls to Telecoms 111 emergency service. 8. Some parameters required for compliance with Telecoms Telepermit requirements are dependent on the equipment (PC) associated with this device. In order to operate within the limits for compliance with Telecoms specifications, the associated equipment shall be set to ensure that calls are answered between 3 and 30 seconds of receipt of ringing. For the modem with approval number PTC 211/01/004 1. The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network. It indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty. Above all, it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model, nor does it imply that any product is compatible with all of Telecoms network services. 2. Some parameters required for compliance with Telecoms Telepermit requirements are dependent on the equipment (PC) associated with this device. The associated equipment shall be set to operate within the following limits for compliance with Telecoms Specification:
v There shall be no more than 10 call attempts to the same number within any 30 minute period for any single manual call initiation, and v The equipment shall go offline for a period of not less than 30 seconds between the end of one call attempt and the beginning of the next attempt. Where automatic calls are made to different numbers, the equipment shall go offline for a period of not less than 5 seconds between the end of one call attempt and the beginning of the next attempt. When used in the automatic answer mode, the equipment shall be set to answer within 3 to 30 seconds of the receipt of ringing. For the modem with approval number PTC 211/99/255 Not all phones connected to the phone port will respond to incoming ringing. Do not report this as a fault unless the same phone will not respond to ringing when connected to a standard phone socket. This equipment shall not be set up to make automatic calls to the Telecom 111 Emergency Services. Appendix B. Warranty information 69 The grant of a Telepermit for a device in no way indicates Telecom acceptance of responsibility for the correct operation of that device under all operating conditions. In particular, higher speeds at which this modem is capable of operating depend on a specific network implementation which is only one of many ways of delivering high quality voice telephony to customers. Failure to operate should not be reported as a fault to Telecom. In addition to satisfactory line conditions a modem can only work properly if:
it is compatible with the modem at the other end of the call and, the application using the modem is compatible with the application at the other end of the call - e.g. accessing the Internet requires suitable software in addition to a modem. This equipment should not be used in a manner which could constitute a nuisance to other Telecom customers. Some parameters required for compliance with Telecoms PTC Specifications are dependent on the equipment (PC) associated with this modem. The associated equipment shall be set up to operate within the following limits for compliance with Telecom specifications:
There shall be no more than 10 call attempts to the same number within any 30 minute period for a single manual call initiation The equipment shall go back on-hook for a period of not less than 30 seconds between the end of one call attempt and the beginning of the next. Automatic calls to different numbers shall be not less than 5 seconds apart. When used in the Auto-Answer mode, the S0 register must be set with a value between 2 and 5. This ensures:
A person calling your modem will hear a short burst of ringing before the modem answers. This confirms that the call has been successfully switched through the network. Caller identification information (which occurs between the first and second ring cadence) is not destroyed. This equipment does not meet Telecoms impedance requirements. Performance limitations may occur when used in conjunction with some parts of the network. Telecom will accept no responsibility should difficulties arise in such circumstances. The code for Call Waiting disable is *52 on the Telecom New Zealand telephone network. For the modem with approval number PTC 211/99/020 70 ThinkPad X23 Service and Troubleshooting Guide v The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network. It indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty. Above all, it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model, nor does it imply that any product is compatible with all of Telecoms network services. v This equipment is not capable, under all operating conditions, of correct operation at the higher speeds for which it is designed. Telecom will accept no responsibility if difficulties arise in such circumstances. v This device is equipped with pulse dialling, whereas the Telecom standard is DTMF tone dialing. There is no guarantee that Telecom lines will always continue to support pulse dialling. v Use of pulse dialling, when this equipment is connected to the same line as other equipment, may give rise to bell tinkle or noise and may also cause a false answer condition. If such problems occur, the user should NOT contact the Telecom Faults Service. v This equipment shall not be set to make automatic calls to the Telecom 111 Emergency Service. v This equipment might not provide for the effective hand-over of a call to another device connected to the same line. v This equipment must not be used under any circumstances that might constitute a nuisance to other Telecom customers. v Some parameters required for compliance with Telecoms Telepermit requirements are dependent on the software. In order to operate within the limits for compliance with Telecoms specifications, the software shall be set to ensure that calls are answered between 3 and 30 seconds of receipt of ringing. v All persons using this device for recording telephone conversations shall comply with New Zealand law. This requires that at least one party to the conversation is to be aware that it is being recorded. In addition, the Principles enumerated in the Privacy Act 1993 shall be complied with in respect to the nature of the personal information collected, the purpose for its collection, how it is to be used, and what it disclosed to any other party. For the modem with approval number PTC211/01/050 The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network. It indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty. Above all, it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model, nor does it imply that any product is compatible with all of Telecoms network services. Appendix B. Warranty information 71 This equipment is not capable under all operating conditions of correct operation at the higher speed which it is designated. 3.6 kbit/s and 56 kbit/s connections are likely to be restricted to lower bit rates when connected to some PSTN implementations. Telecom will accept no responsibility should difficulties arise in such circumstances. This equipment shall not be used in any manner which could constitute a nuisance to other Telecom customers. If a charge for local calls is unacceptable to the customer, please ensure that only the 7 digits of the local number are signalled from the modem. Do not signal the area code digit or the 0 prefix. Some parameters required for compliance with Telecoms Telepermit requirements are dependent on the equipment (PC) associated with this device. The associated equipment shall be set to operate within the following limits for compliance with Telecoms Specification:
For repeat calls to the same number:
v There shall be no more than 10 call attempts to the same number within any 30 minute period for any single manual call initiation, and v The equipment shall go off-line for a period of not less than 30 seconds between the end of one attempt and the beginning of the next attempt. For automatic calls to different numbers:
v The equipment shall go on-hook for a period of not less than 5 seconds between the end of one attempt and the beginning of the next attempt. For automatically answered incoming calls:
v Incoming calls shall be answered between 3 and 30 seconds from the start of applied ringing. 72 ThinkPad X23 Service and Troubleshooting Guide Notice for European Union countries Hereby Ambit declares that this J07M041.00 modem is in conformity with the essential requirements and other relevant provisions of Directive 1999/5/EC. Appendix B. Warranty information 73 Hereby Intel declares that this PBA A30460-006 modem is in conformity with the essential requirements and other relevant provisions of Directive 1999/5/EC. 74 ThinkPad X23 Service and Troubleshooting Guide Hereby 3Com declares that this 3CN3ACx556, 3CN3ACx556B and 3CN3BM1556B modem models are in conformity with the essential requirements and other relevant provisions of Directive 1999/5/EC. Appendix B. Warranty information 75 Wireless Interoperability IBM ThinkPad 802.11b Wireless LAN Mini-PCI Adapter (P/N 26P8056)
(hereafter called Wireless LAN Mini-PCI Adapter) is designed to be interoperable with any wireless LAN product that is based on Direct Sequence Spread Spectrum (DSSS) radio technology, and is compliant to:
v The IEEE 802.11 Standard on Wireless LANs (Revision B), as defined and approved by the Institute of Electrical and Electronics Engineers. v The Wireless Fidelity (WiFi) certification as defined by the WECA (Wireless Ethernet Compatibility Alliance). Usage environment and your Health Wireless LAN Mini-PCI Adapter emits radio frequency electromagnetic energy like other radio devices. However, the level of energy emitted is far much less than the electromagnetic energy emitted by wireless devices like for example mobile phones. Because Wireless LAN Mini-PCI Adapter operates within the guidelines found in radio frequency safety standards and recommendations. IBM believes it is safe for use by consumers. These standards and recommendations reflect the consensus of the scientific community and result from deliberations of panels and committees of scientists who continually review and interpret the extensive research literature. In some situation or environment, the use of Wireless LAN Mini-PCI Adapter may be restricted by the proprietor of the building of responsible representatives of the organization. These situations may for example include:
v Using WirelessLAN Mini-PCI Adapter on board of airplanes, or v In any other environment where the risk of interference to other devices or services is perceived or identified as harmful. If you are uncertain of the policy that applies on the use of wireless devices in a specific organization (e.g. airport), you are encouraged to ask for authorization to use Wireless LAN Mini-PCI Adapter prior to turning on the ThinkPad X23. 76 ThinkPad X23 Service and Troubleshooting Guide Appendix C. Wireless Regulatory information The ThinkPad X23 must be installed and used in strict accordance with the instructions as described hereafter. This product complies with the following radio frequency and safety standards. Copyright IBM Corp. 2001 77 USA - Federal Communications Commission (FCC) This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and 2. this device must accept any interference received, including interference that may cause undesired operation. The FCC RF Safety Requirement The radiated output power of Wireless LAN Mini-PCI Adapter is far below the FCC radio frequency exposure limits. Nevertheless, the ThinkPad X23 shall be used in such a manner that the potential for human contact during normal operation is minimized as follows:
v CAUTION:To comply with FCC RF exposure compliance requirements, a separation distance of at least 20 cm (8 inches) must be maintained between the antenna of this device and all persons. Transmitter antenna position 20cm v When you use a Bluetooth option or wireless PCMCIA card in your ThinkPad X23 computer, please make sure of the following. 1. Visit the IBM site at www.ibm.com/pc/support, and confirm the updated list of RF option devices that have been approved to cooperate with the integrated wireless feature. 2. When you use any other RF option device that is not listed on the IBM site, all other wireless features including the integrated transmitter in your ThinkPad computer are required to be turned off. 78 ThinkPad X23 Service and Troubleshooting Guide 3. Users are requested to follow the RF Safety instructions on wireless option devices that are included in the RF option devices users manual. Interference Statement An improper installation or unauthorized use may cause harmful interference to radio communications. Also any tampering of the internal antenna will void the FCC certification and your warranty. Refer to the Electronic emission notices on page 63 for more detail. Canada - Industry Canada (IC) Low Power License-Exempt Radiocommunication Devices (RSS-210) Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. Permis demission a faible puissance - Cas des appareils de communications radio (CNR-210) Le fonctionnement de ce type dappareil est soumis aux deux conditions suivantes : (1) Cet appareil peut perturber les communications radio, et (2) cet appareil doit supporter toute perturbation, y compris les perturbations qui pourraient provoquer un dysfonctionnement. Europe - CE Declaration of Conformity v Hereby Actiontec Electronics, Inc. and TDK Systems Europe , Ltd. declare that the RLAN(Actiontec) and Bluetooth(TDK) devices integrated in this product are in conformity with the essential requirements and other relevant provisions of Directive 1999/5/EC. IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of these products. v Actiontec Electronics, Inc. et TDK Systems Europe, Ltd. dclarent par la prsente que les dispositifs RLAN(Actiontec) et Bluetooth(TDK) intgrs ce produit sont en conformit avec les principales exigences et autres dispositions appropries de la Directive 1999/5/EC. IBM dcline toute responsabilit en cas de modification non recommande de ces produits. v Actiontec Electronics, Inc. und TDK Systems Europe, Ltd. erklren hiermit, dass die in diesem Produkt integrierte drahtlose RLAN-Einheit (Actiontec) und Bluetooth-Einheit (TDK) die Voraussetzungen sowie alle wichtigen Appendix C. Wireless Regulatory information 79 Anforderungen der Richtlinie 1999/5/EC erfllen. IBM bernimmt keine Verantwortung fr Fehler, die sich aus einer nicht empfohlenen, unsachgemen Modifizierung an diesem Produkt zur Erfllung der Sicherheitsanforderungen ergeben. 80 ThinkPad X23 Service and Troubleshooting Guide Appendix C. Wireless Regulatory information 81 82 ThinkPad X23 Service and Troubleshooting Guide European Union RLAN (maximum power > 10 mW and < 100 mW)
- Belgie B Gebruik buiten gebouw alleen op kanalen 10 (2462 MHz) en 11
(2467 MHz). Voor priv-gebruik buiten gebouw over publieke grond over afstand kleiner dan 300m geen registratie bij BIPT/IBPT nodig;
voor gebruik over afstand groter dan 300m is wel registratie bij BIPT/IBPT nodig. Voor publiek gebruik buiten gebouwen is licentie van BIPT/IBPT verplicht. Voor registratie of licentie kunt u contact opnemen met BIPT. For outdoor usage only channel 10 (2462 MHz) and 11 (2467 MHz) is allowed. For private usage outside buildings across public grounds over less than 300m no special registration with IBPT/BIPT is required. Registration to IBPT/BIPT is required for private usage outside buildings across public grounds over more than 300m. An IBPT/BIPT licence is required for public usage outside building. For registration and license please contact IBPT/BIPT. Lutilisation en extrieur est autorise sur le canal 10 (2462 MHz) et 11 (2467 MHz). Dans le cas dune utilisation prive, lextrieur dun btiment, au-dessus dun espace public, aucun enregistrement nest ncessaire pour une distance de moins de 300m. Pour une distance suprieure 300m un enregistrement auprs de lIBPT est requise. Pour une utilisation publique lextrieur de btiments, une licence de lIBPT est requise. Pour les enregistrements et licences, veuillez contacter lIBPT. A lintrieur des btiments, utilisation sans contrainte gographique avec puissance maximale de 100 mW dans la bande 2446.5-2483.5 MHz. A l extrieur des btiments, utilisation non autorise. Vous pouvez contacter lAutorit de Rgulation des Tlcommuniations (http://www.art-telecom.fr) pour tout aute cas particulier. Indoor, no geographical restriction with a maximum power of 100 mW within the band of 2446.5-2483.5 MHz. Outdoor, the band is not opened. Please contact ART for any other specific case. Anmeldung im Outdoor-Bereich notwending, aber nicht genehmigungspflichtig. License required for outdoor installations. E necessaria la concessione ministeriale anche per luso interno. Luso per installazione in esterni non e permessa. Appendix C. Wireless Regulatory information 83
- Belgium B
- Belgique B
- France F
- France F
- Deutschland D
- Germany D
- Italia I
- Italy I
- the Netherlands NL
- Nederland NL License required for indoor use. Use with outdoor installations not allowed. License required for outdoor installations. Licentie verplicht voor gebruik met buitenantennes. Bluetooth (maximum power < 10 mW)
- France F A lintrieur des btiments, utilisation sans contrainte gographique avec puissance maximale de 10 mW dans la totalit de la bande 2400-2483.5 MHz. A l extrieur des btiments, utilisation non autorise. Indoor, no geographical restriction with a maximum power of 10 mW within the whole band of 2400-2483.5 MHz. Outdoor, the band is not opened. E necessaria la concessione ministeriale anche per luso. Luso per installazione in esterni non e permessa. License required for indoor use. Use with outdoor installations not allowed.
- France F
- Italia I
- Italy I 84 ThinkPad X23 Service and Troubleshooting Guide P password problems 15 PC-Doctor for Windows 10 power switch problems 16 problems, troubleshooting 11 R recovering software 28 S safety instruction 43 size, machine specifications 4 snapshots of system files 29 software problems 24 specifications 3, 4 environment 4 input voltage 5 size 4 temperature 4 standby problems 19 T telephone, help by 39 temperature, machine specifications 4 testing with PC-Doctor 10 ThinkPad Assistant vii TrackPoint problems 18 W Web, help by 38 Index A Access ThinkPad vii B battery problems 23 BIOS Setup 27 C carrying the computer 6 cleaning the computer 7 computer display problems 22 configuration setup 27 D display 3 E electronic help vii error messages 11 errors without messages 14 F fax, help by 39 features 3 H hard disk problems 24 hardware specifications 4 hibernation problems 19 I IBM help vii infrared port problems 17 K keyboard problems 16 keyboard, specifications 3 M memory specifications 3 O on-board help vii online help 8 Copyright IBM Corp. 2001 85 86 ThinkPad X23 Service and Troubleshooting Guide
Part Number: 46P5834 Printed in the United States of America on recycled paper containing 10%
recovered post-consumer fiber.
(1P) P/N: 46P5834
| frequency | equipment class | purpose | ||
|---|---|---|---|---|
| 1 | 2002-01-22 | 2412 ~ 2462 | DSS - Part 15 Spread Spectrum Transmitter | Original Equipment |
| app s | Applicant Information | |||||
|---|---|---|---|---|---|---|
| 1 | Effective |
2002-01-22
|
||||
| 1 | Applicant's complete, legal business name |
International Business Machines Corporation
|
||||
| 1 | FCC Registration Number (FRN) |
0004279931
|
||||
| 1 | Physical Address |
New Orchard Road
|
||||
| 1 |
Armonk, New York 10504
|
|||||
| 1 |
United States
|
|||||
| app s | TCB Information | |||||
| n/a | ||||||
| app s | FCC ID | |||||
| 1 | Grantee Code |
ANO
|
||||
| 1 | Equipment Product Code |
SY4W2662DFJ
|
||||
| app s | Person at the applicant's address to receive grant or for contact | |||||
| 1 | Name |
J****** M********
|
||||
| 1 | Title |
Corp Program Manager EMC
|
||||
| 1 | Telephone Number |
507 2********
|
||||
| 1 | Fax Number |
507 2********
|
||||
| 1 |
j******@us.ibm.com
|
|||||
| app s | Technical Contact | |||||
| 1 | Firm Name |
IBM Japan, Ltd.
|
||||
| 1 | Name |
T**** M********
|
||||
| 1 | Physical Address |
Shimotsuruma 1623-14, Yamato, Kanagawa, Japan
|
||||
| 1 |
Yamato
|
|||||
| 1 |
Yamato, 242-8502
|
|||||
| 1 |
Japan
|
|||||
| 1 | Telephone Number |
+81-4********
|
||||
| 1 | Fax Number |
+81-4********
|
||||
| 1 |
m******@jp.ibm.com
|
|||||
| app s | Non Technical Contact | |||||
| 1 | Firm Name |
IBM Japan, Ltd.
|
||||
| 1 | Name |
T****** M********
|
||||
| 1 | Physical Address |
Shimotsuruma 1623-14, Yamato, Kanagawa, Japan
|
||||
| 1 |
Yamato
|
|||||
| 1 |
Yamato, 242-8502
|
|||||
| 1 |
Japan
|
|||||
| 1 | Telephone Number |
+81-4********
|
||||
| 1 | Fax Number |
+81-4********
|
||||
| 1 |
m******@jp.ibm.com
|
|||||
| app s | Confidentiality (long or short term) | |||||
| 1 | Does this application include a request for confidentiality for any portion(s) of the data contained in this application pursuant to 47 CFR § 0.459 of the Commission Rules?: | Yes | ||||
| 1 | Long-Term Confidentiality Does this application include a request for confidentiality for any portion(s) of the data contained in this application pursuant to 47 CFR § 0.459 of the Commission Rules?: | No | ||||
| if no date is supplied, the release date will be set to 45 calendar days past the date of grant. | ||||||
| app s | Cognitive Radio & Software Defined Radio, Class, etc | |||||
| 1 | Is this application for software defined/cognitive radio authorization? | No | ||||
| 1 | Equipment Class | DSS - Part 15 Spread Spectrum Transmitter | ||||
| 1 | Description of product as it is marketed: (NOTE: This text will appear below the equipment class on the grant) | ThinkPad X23 Laptop Personal Computer | ||||
| 1 | Related OET KnowledgeDataBase Inquiry: Is there a KDB inquiry associated with this application? | No | ||||
| 1 | Modular Equipment Type | Does not apply | ||||
| 1 | Purpose / Application is for | Original Equipment | ||||
| 1 | Composite Equipment: Is the equipment in this application a composite device subject to an additional equipment authorization? | No | ||||
| 1 | Related Equipment: Is the equipment in this application part of a system that operates with, or is marketed with, another device that requires an equipment authorization? | Yes | ||||
| 1 | Grant Comments | The Bluetooth transmitter is approved for use in personal computers and may operate in conjunction with other mobile and portable transmitters in the same computer; provided, the other mobile and portable transmitters have satisfied the appropriate RF exposure requirements contained in the FCC rules. The grantee also must provide OEM integrators, or end users if marketed directly to end users, with installation and operating instructions for satisfying RF exposure requirements. | ||||
| 1 | Is there an equipment authorization waiver associated with this application? | No | ||||
| 1 | If there is an equipment authorization waiver associated with this application, has the associated waiver been approved and all information uploaded? | No | ||||
| app s | Test Firm Name and Contact Information | |||||
| 1 | Firm Name |
IBM Japan
|
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| 1 | Name |
A**** S******
|
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| Equipment Specifications | |||||||||||||||||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
| 1 | 1 | 15C | 2412 | 2462 | 0.0355 | ||||||||||||||||||||||||||||||||||||
| 1 | 2 | 15C | 2402 | 2480 | 0.0024 | ||||||||||||||||||||||||||||||||||||
some individual PII (Personally Identifiable Information) available on the public forms may be redacted, original source may include additional details
This product uses the FCC Data API but is not endorsed or certified by the FCC