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1 | Exhibit 8 | Users Manual | 4.37 MiB | January 06 2009 |
tiwiPRO User Manual FCC Notification This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause unde-
sired operation. This product meets the applicable Industry Canada technical specifications. Le present materiel est conforme aux specifications techniques applicables dIndustrie Canada. This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numrique de la classe B est conforme la norme NMB-003 du Canada. Changes or modifications to the tiwiPRO that are not expressly approved by inthinc, inc. could void the users authority to operate the tiwiPRO. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instruc-
tions, may cause harmful interference to radio communications; however, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be deter-
mined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the follow-
ing measures:
Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. 3 2009 inthinc, inc. 1. tiwiPRO Installation Overview....................................................5 2. Adhere tiwiPRO...........................................................................5 2.1 Adhere tiwiPRO to Windshield .......................................................... 5 3. Route tiwiPRO Cable ..................................................................7 3.1 Route Cable from Lower Left Windshield ............................................ 7 3.2 Route Cable from Upper Left Windshield ............................................ 7 4. Plug tiwiPRO into Vehicle OBD-II Connector ................................. 7 4. Plug tiwiPRO into Vehicle OBD-II Connector ..........................7 5. Verify LEDs on tiwiPRO Are Working .......................................9 6. Orient tiwiPRO........................................................................10+
7. Secure Cable .................................................................................. 10 8. Portal Overview ..............................................................................11 9. Verify Hardware Setup ...................................................................11 9.1 Orient and Activate tiwiPRO Device...............................................11 10. Log In to tiwiPRO Portal..........................................................11 11. Maintain Your Account Profile .....................................................11 11.1 Contact Information .............................................................................13 11.2 Notifications...........................................................................................14 12. Explore the tiwiPRO Portal ..................................................... 15 12.1 Navigation Bar .......................................................................................15 12.2 Home page..............................................................................................15 12.2.1 Fleet and Regional Page................................................................15 12.2.2 Home Page for Team managers..................................................16 12.2.3 Driver Performance Page .............................................................18 12.2.4 All Trips...........................................................................................19 12.3 Vehicle Performance Page ...................................................................20 12.4 Reports Page...........................................................................................21 12.5 Notifications Page .................................................................................22 12.6 Live Fleet Page.......................................................................................23 12.7 Admin Page ............................................................................................24 Table of Contents 13. Add Fleet Information to the System .......................................... 25 13.1 Add a Vehicle..........................................................................................25 13.2 Add a Device..........................................................................................26 13.3 Add a Group ..........................................................................................29 13.4 Add a User..............................................................................................31 14. Set Reporting Preferences ........................................................... 33 14.1 Set Speed and Sensitivity Preferences ................................................33 14.2 Create a Zone.........................................................................................34 14.3 Edit or Delete a Zone...........................................................................37 14.4 Add a Zone Alert...................................................................................38 14.5 Add a Red Flag Notification................................................................41 14.6 Add a Report..........................................................................................42 15. View Reports ............................................................................... 42 15.1 View Fleet or Group Scores ................................................................43 15.2 View Drivers, Vehicles, Idling, and Devices Reports ......................43 15.3 View Red Flags, Events, or Warnings Reports.................................44 15.4 Customize Reports, Red Flags, or Admin Pages Columns.............46 16. Maintain tiwiPRO System ....................................................... 46 16.1 Delete a User, Vehicle, or Device .......................................................46 16.2 Edit a User ..............................................................................................47 16.3 Submit Speed-Limit Change Request .................................................48 Appendix A: OBD-II Connector Location By Make/Model.......... 50 Appendix B: Troubleshooting Guide .............................................. 52 Glossary.............................................................................................61 Limited Warranty............................................................................. 62 Privacy Policy................................................................................... 64 2009 inthinc, inc. 4 tiwiPRO Installation Overview 1. These instructions are designed to guide you through the installation and activation of tiwiPROa device that can send you, the manager, communications regarding your drivers vehicle speeds and aggressive driving behaviors. 2. Adhere tiwiPRO Caution: To comply with FCC SAR rules governing RF energy absorption, this device should be mounted greater than 8 inches
(20cm) from the human body. a. Park the vehicle on a flat surface with no incline. b. Mount tiwiPRO in a vehicle by adhering it to a windshield or by adhering it to the dashboard.Typically, tiwiPRO is adhered to the inside of a vehicle windshield in one of these locations on the left side of the windshield (Figure 1 on page6). Lower left corner (driver side) of windshield. Upper left corner (driver side) of windshield. Some states have restrictions on attaching items to the windshield. Make sure your installation conforms to state laws. Adhere tiwiPRO to Windshield 2.1 Before deciding on a windshield installation location, you need to determine if the vehicle has side impact air bags. If it does, tiwiPRO should not be installed in the upper left corner, which requires routing the tiwiPRO cable through the vehicles A pillar (the metal beam supporting the windshield to the frame). When side impact air bags are present, the A pillar is not an option for this use; therefore, you will need to install the device in the lower left corner of the windshield. 5 2009 inthinc, inc. To adhere tiwiPRO to a windshield:
Figure 1: tiwiPRO device location, left side (driver side) of windshield Note: Your windshield needs to be at least 60 degrees Fahrenheit or warmer before adhering your device. a. Remove any obstructions, such as temporary window stickers, such as oil change reminders. b. Use included alcohol wipe from installation kitto swab area clean. Wait for the area on the windishield to dry completely. Caution: The tiwiPRO must be positioned so that the cable end of the device faces the dashboard. If it is not positioned this way, the device will not function properly. c. Position the tiwiPRO in the windshield, making sure the LEDs are at the top and the cable extends from the bottom of the device. d. Remove the backing from the adhesive pads. e. Press the device against the windshield and hold for up to 30 seconds to ensure the device adheres to the windshield. 2009 inthinc, inc. 56 2008 tiwi iv 2008 tiwi iv 2008 tiwi 6 3. Route tiwiPRO Cable Route the cable extending from the tiwiPRO to the OBD-II connector. The route required depends on where the device is being positioned. See section 3.1, 3.2, or 4 as needed for more information on routing cables for your installation. Route Cable from Lower Left Windshield 3.1 If the tiwiPRO device was installed in the lower left corner of the windshield, route the cable between the dash and the edge of the door toward the underside of the dashboard. Route Cable from Upper Left Windshield 3.2 If the tiwiPRO device was installed in the upper left corner of the windshield, route the cable in the A pillar or door bar down to the underside of the dashboard. To accomplish this, perform the following:
a. b. In most vehicles, tuck the cable under the cover molding that covers the A pillar. To do this, loosen the molding using a flat-edge tool (i.e. flat-head screwdriver, cable tuck tool, etc) or remove the screws holding the molding to the A pillar. Insert the cable behind the cover molding and reinstall the cover molding by snapping it back into place or replacing the removed screws. Make sure the cable does not interfere with any existing wires or cables. c. Route the remainder of the cable between the dash and the edge of the door toward the underside of the dashboard. 4. Plug tiwiPRO into Vehicle OBD-II Connector WARNING: If you are installing tiwiPRO , ensure that the cables are far enough away from the drivers feet area that they wont interfere with the floor pedals. Failure to do so can cause an accident. a. Inspect the area under the dashboard and find the OBD-II connector (also referred to as a data link connector or DLC). Sometimes the connector is covered by a decorative dash panel or is behind the ashtray, coin box or wiper lever. Figure 2 and Figure 3 on page8 show examples. For specific locations by vehicle make and model, see Appendix A: OBD-II 7 2009 inthinc, inc. Connector Location By Make/Model on page 50. Figure 2: OBD-II or Data Link Connector Figure 3: Typically Under Dash, Driver Side Note: Since 1996, U.S. Federal Law requires all vehicles (domestic and imported) sold in the United States use an OBD-II con-
nector. If your vehicle is older than 1996, look under the hood in the engine compartment for a Vehicle Emission Control Informa-
tion (VECI) label, which indicates if the vehicle is OBD-II compliant. The VECI label may be located on the bottom side of the hood, the radiator fan shroud or the strut tower. If the vehicle is not OBD-II compliant, you need to contact customer support for alternate instructions. Identify how to route the tiwiPRO cable to the OBD-II connector, then route the cable, ensuring it does not obstruct normal use of under dash controls, such as the hood release, parking brake, brake pedal and gas pedal. b. c. Plug the tiwiPRO cable into an open port in the OBD-II connector. Note: The cable and OBD-II connector were designed to fit in close spaces. In vehicles with limited space, the cable can exit from either side of the connector and can be tied (with the supplied cable tie) to the connector through the slots in the connector. This will minimize interference with other controls in the vehicle. 2009 inthinc, inc. 56 2008 tiwi iv 2008 tiwi iv 2008 tiwi 8 Verify LEDs on tiwiPRO Are Working 5. The LEDs (light emitting diodes) on the tiwiPRO indicate the following. BLUE indicates the device has GPS lock GREEN indicates the device has power RED indicates a violation has been detected (this light will not illuminate for this test) Note: If the device does not power on within 3 minutes, unplug the device, wait 5 minutes, then re-plug in the device. If GPS lock is not detected within five minutes (no blue light), move the vehicle so that it has unobstructed access to open sky. If there is no power or GPS lock, perform the following:
a. Ensure device is plugged into the OBD-II connector properly. b. c. Verify orientation of OBD-II connector in vehicle. Pin connector on top left (Figure 4) is Pin 1. If device is connected properly, disconnect device. d. Check in-vehicle OBD-II connector with a multi-meter. Figure 4: Diagram of OBD-II Connector in Vehicle. Pins 4 and 16 are used for checking voltage. 9 2009 inthinc, inc. i. Connect positive multi-meter lead to Pin Connector 16. ii. Connect negative multi-meter lead to Pin Connector 4. 6. Orient tiwiPRO Orienting your tiwiPRO establishes an initial communication with the tiwiPRO portal at http://www.tiwipro.com. Orienting the device ensures that alerts such as speeding, hard acceleration, and hard braking are accurate. If the device is oriented improp-
erly, inaccurate data will be sent to the portal. To orient your tiwiPRO, perform the following:
a. Park the vehicle on a flat surface with no incline. b. Wait for blue LED to illuminate. This indicates that you have GPS lock, and the device is ready to be oriented. Note: It can take up to 10 minutes for the blue LED to illuminate. c. Press and hold the green button for approximately 15 seconds until the red LED flashes. After approximately 30 sec-
onds, one of two things will happen:
i. All LEDs will flash a few times. A voice will sound saying, Device oriented. tiwiPRO is now oriented. ii. A voice will sound, saying, Invalid orientation. If this occurs, wait 3-5 minutes and repeat step 6c. If the orientation does not succeed after 3 tries, unplug the tiwiPRO for approximately 15 minutes and re-try step 6c. d. If you do not see the red LED flash, let go, wait 20-30 seconds, then retry step 6b. Secure Cable 7. Once tiwiPRO activation is complete, return to the vehicle to ensure cable routing is clean. Neatly fasten with cable ties and hide the tiwiPRO cable to prevent interference with vehicle operation. 2009 inthinc, inc. 56 2008 tiwi iv 2008 tiwi iv 2008 tiwi 10 Portal Overview 8. These instructions are designed to guide you in the use of tiwiPRO portal (http://www.tiwipro.com)a system that pro-
vides communications regarding driving speeds and behaviors of your fleet drivers. These communications can help you increase driver education and safety. Drivers can be warned immediately with verbal and visual message about unsafe behaviors. Manage-
ment can be alerted to driving behaviors by e-mail or text message. Management can also access detailed information on team and individual driving behaviors through the tiwiPRO portal. If your tiwiPRO has not yet been installed, refer to the installation and orientation portion (sections 1-7). before proceeding. 9. Verify Hardware Setup Orient and Activate tiwiPRO Device 9.1 If your tiwiPRO device was not activated and oriented during installation, see Orient tiwiPRO on page 10. 10. Log In to tiwiPRO Portal Your tiwiPRO portal account will be activated the first time you log in. To log in:
a. Go to the tiwiPRO website at http://www.tiwipro.com. b. Enter the username and password assigned to you by your fleet manager, then click Log In. The tiwiPRO interface opens with the Home page selected. If you have forgotten your password, click Forgot your username and password? below the login button. A window opens, asking for your email address. Enter your address. c. 11. Maintain Your Account Profile You can maintain your account information as needed online through the tiwiPRO portal. a. At the top of the screen, click My Account link (Figure 5). 11 2009 inthinc, inc. The My Account screen appears (Figure 6), with account information, notifications, login information, and contact information. Figure 5: Access My Account Information 2009 inthinc, inc. 56 Figure 6: My Account Page 2008 tiwi iv 2008 tiwi iv 2008 tiwi 12 If you need to change your password, click Change Password , make the change, then click Change. b. c. Choose a password for your account. For security reasons, the best password is between 7-12 characters, using both let-
ters and numbers. In the event that your password is lost, contact a Customer Service Representative at 1-866-294-8637 option 3. If you need to update your account, click the Edit button and complete the form. Enter Contact Information, then select your Notification options. Use the following to learn more about these options and to specify your own preferences. d. 11.1 Contact Information Enter your preferred email address, phone number and text message address that you would like used to notify you when your driver arrives or leaves a specific zone that you set up. Set the primary email address that you would like to use for your tiwiPRO account. This email address will be used for all noti-
fication purposes, including red flags, alerts and customer service. If you would like more than one email address to receive notifi-
cations, you can enter a secondary email address in this section. The primary email address information you enter will be the default method of communication from tiwiPRO. Enter up to two text message addresses. Your text message address is your mobile phone number@your wireless service provider address. For example, if your mobile number is (555) 123-4567 and your service provider is T-Mobile, your text message address would be 5551234567@tmomail.net. The following list shows sample text message address formats. UNITED STATES Alltell:
Ameritech:
AT&T Wireless:
Bellsouth:
Boost:
<area_code+phone_number>@message.alltel.com
<area_code+phone_number>@paging.acswireless.com
<area_code+phone_number>@txt.att.net
<area_code+phone_number>@bellsouth.cl
<area_code+phone_number>@myboostmobile.com 13 2009 inthinc, inc. CellularOne:
Cingular:
Cricket Communications:
Edge Wireless:
PCS:
Nextel:
O2:
Orange:
Qwest:
Rogers Wireless:
Sprint PCS:
Teleflip:
Telus Mobility:
T-Mobile:
US Cellular:
Verizon:
Virgin Mobile:
<area_code+phone_number>@mobile.celloneusa.com
<area_code+phone_number>@mobile.mycingular.com
<area_code+phone_number>@mms.mycricket.com
<area_code+phone_number>@sms.edgewireless.com
<area_code+phone_number>@mymetropcs.com
<area_code+phone_number>@messaging.nextel.com
<area_code+phone_number>@mobile.celloneusa.com
<area_code+phone_number>@mobile.celloneusa.com
<area_code+phone_number>@qwestmp.com
<area_code+phone_number>@pcs.rogers.com
<area_code+phone_number>@messaging.sprintpcs.com
<area_code+phone_number>@teleflip.com
<area_code+phone_number>@msg.telus.com
<area_code+phone_number>@tmomail.net
<area_code+phone_number>@email.uscc.net
<area_code+phone_number>@vtext.com
<area_code+phone_number>@vmobl.com 11.2 Notifications After entering your Contact Information, choose your notification preferences regarding Information, Warning, and Critical noti-
fications by selecting an item in each drop-down list in the Notifications section. For example, you may choose not to be notified of anything non-critical (i.e. Zone Alerts) and only receive a phone call or text message for the most severe safety violations. 2009 inthinc, inc. 56 2008 tiwi iv 2008 tiwi iv 2008 tiwi 14 12. Explore the tiwiPRO Portal Near the top of each tiwiPRO page is a navigation bar with five tabs (Figure 7). These tabs provide access to the following pages: Home, Reports, Notifications, Live Fleet, and Admin. Note: The Admin tab and Live Fleet tab are only viewable if your login account has been granted Custom User Rights. See Add a User on page 31 . 12.1 Navigation Bar The navigation bar allows you to move through the portal Figure 7: Navigation Bar 12.2 Home page Home page is selected by default when you first log in to tiwiPRO. It provides an overview of your fleet, region, team, or user, depending on the level of access granted. Figure 8 on page16 shows the view that a fleet manager or regional fleet manager will see. Figure 9 on page17 shows a team page. Figure 10 on page18 shows a driver performance page. 12.2.1 Fleet and Regional Page The home page for fleet and divisional managers displays a pie chart of overall score, a line chart displaying scoring trends per team or division, and a miles-per-gallon bar chart, and a list of divisions or teams, depending on the access level. The divisional mangers page displays a fleet map of all vehicles in the group. 15 2009 inthinc, inc. 12.2.2 Home Page for Team managers The home page for team managers includes some key differences, most notably the 3D bar graph that represents the overall, seat belt, speed and driving style scores. If you hover the cursor over each bar on the graph, you will see the percentage of time that score is attained for that performance. For example, if you hover the cursor over the orange, yellow, blue and green bars for Driv-
Figure 8: Team Page 2009 inthinc, inc. 56 2008 tiwi iv 2008 tiwi iv 2008 tiwi 16 ing Style in Figure 9 on page17, you will see that a score of 1.1-2.0 is attained 22% of the time (orange), 2.1-3.0 is attained 11%
of the time (yellow), 3.1-4.0 is attained 33% of the time (blue), and 4.1-50 is attained 33% of the time (green). Additionally, there is a list of the top 5 and bottom 5 drivers, based upon overall performance score. A list of the drivers most recent safety events and diagnostics events are also displayed. 17 2009 inthinc, inc. Figure 9: Home Page for Team Managers 12.2.3 Driver Performance Page The Driver Performance page displays an individual drivers statistics, with a line graph for overall score, speed, driving style and seat belt scores. For more detailed information on speed, driving style and seat belt scores, you can click the icon to the left of the viewing options. From the Driver Performance page, you can view a list of all trips driven by that driver. To view the trips, click view all trips above the right corner of the map. 2009 inthinc, inc. 56 Figure 10: Driver Performance Page 2008 tiwi iv 2008 tiwi iv 2008 tiwi 18 12.2.4 All Trips The All Trips page (Figure 10) initially displays the last trip taken in the map. The table displays the last 4 trips. The navigation bar below the table allows you to scroll through previous trips. The Stats: section displays the trips taken within the last week. This can be expanded by using the Date Range feature in the sec-
tion above. The Events section displays any driving notifications, such as speeding, hard brakes, hard accelerations, etc. 19 2009 inthinc, inc. Figure 11: All Trips Page 12.3 Vehicle Performance Page The Vehicle Performance page displays an individual vehicles statistics, with a line graph for overall score, speed, driving style and seat belt scores. For more detailed information on speed, driving style and seat belt scores, you can click the icon to the left of the viewing options. From the Vehicle Performance page (Figure 11), you can view a list of all trips driven. To view the trips, click view all trips above the right corner of the map. 2009 inthinc, inc. 56 Figure 12: Vehicle Performance Page 2008 tiwi iv 2008 tiwi iv 2008 tiwi 20 12.4 Reports Page When you choose the Reports page, the Drivers Report (Figure 13) opens by default. You can view Vehicles, Idling, and Devices reports by clicking on the buttons on the tabs below the main navigation bar. These reports provide fleet summaries, or grant access to individual reports on groups, drivers, or vehicles (both active and idling). Any column can be sorted in descending or ascending order by clicking the column heading once or twice. 21 2009 inthinc, inc. Figure 13: Driver Report Page 12.5 Notifications Page The Notifications page provides links to all red flags, events, and warnings for the entire fleet. The default view (Figure 14) is the Red Flags summary pagea fleet-wide list of anything considered unsafe: hard turns, hard breaks, speeding, or seat belt viola-
tions. You can also view notifications for Safety, Diagnostics, or Emergency. From here, you can view specific information for any given group, driver, or vehicle by clicking on a link. Using the buttons below the main navigation bar provided, you can also view the Safety or Diagnostics page. Any column can be sorted in descending or ascending order by clicking the column heading once or twice. Figure 14: Notifications Page 2009 inthinc, inc. 56 2008 tiwi iv 2008 tiwi iv 2008 tiwi 22 12.6 Live Fleet Page The Live Fleet page (Figure 15) provides a global view of the current location of your entire fleet, division or team, depending on your level of access. 23 2009 inthinc, inc. Figure 15: Live Fleet Page Clicking the vehicle icon in the list will locate that vehicle in the map. This makes it easy to locate a specific vehicle. Clicking the driver name on the left takes you to the Driver Performance page for that driver. To find vehicles nearest a specific location, enter an address in the Find Address field, then press Locate. 12.7 Admin Page The Admin page (Figure 16) allows you to develop and maintain your fleet. The tabs on the left provide access to system compo-
nents. Note: The Admin tab is only viewable if your login account has been granted Custom User Rights. If you need these rights, request that your tiwiPRO administrator change your user role. Figure 16: Admin Page 2009 inthinc, inc. 56 2008 tiwi iv 2008 tiwi iv 2008 tiwi 24 13. Add Fleet Information to the System Add information on vehicles, tiwiPRO devices, and users to the system and associate these as appropriate. Users can be granted tiwiPRO portal login access only, be identified as a drivers only, or they can have both login access and be identified as a driver. As vehicles, devices, and drivers are added to the system, the associations grow - tiwiPRO devices and vehicles, vehicles and drivers, users and teams, etc. 13.1 Add a Vehicle a. Go to Admin page > Vehicles tab. b. Click Add Vehicle (in the left margin). The Add Vehicle form displays with the Details tab selected (Figure 17). c. On the Details tab, complete the Add Vehicle form. Fields marked with an asterisk (*) are mandatory. 25 2009 inthinc, inc. Figure 17: Details Tab on Add Vehicle Form Under Vehicle Information, enter VIN, Make, and Model, then choose a Year and Unit Type. The system uses the VIN to track data specific to the vehicle. Under Vehicle Profile, in the Vehicle ID box, enter a number or name to describe the vehicle. Under Vehicle Assignment, select the driver for this vehicle. This is the driver that the system will report on when movement or information is detected from the tiwiPRO device in the vehicle. You must add a driver to the system for the driver to appear in the driver list. To add a driver, see Add a User on page 31 for steps. Note: Changes to Sensitivity Levels are pending until the vehicle is powered on again. Changes are then reflected on your tiwiPRO account profile. d. Click the Speed & Sensitivity tab to view the default selections. Once this vehicle is associated with a device, this Speed &
Sensitivity tab can be accessed from either the Vehicle page or the Device page. For now, leave the settings as they are. e. Click Save. The vehicle now displays on the Vehicles page. 13.2 Add a Device Prior to installing the device in a vehicle, add the device to the system and associate it with a vehicle. a. Go to Admin page > Devices tab. b. Click Add Device (in the left margin). The Add Device form displays with the Details tab selected (Figure 18 on page27). 2009 inthinc, inc. 56 2008 tiwi iv 2008 tiwi iv 2008 tiwi 26 c. On the Details tab, complete the Add Device form. Fields marked with an asterisk [*] are mandatory. Figure 18: Details Tab on Add Device Form i. Under Device Information, enter:
Device ID:
IMEI (International Mobile Equipment Identity number found on the tiwiPRO label). This number is unique to every cell device and can be used to stop communication from tiwiPRO in the event it is stolen. 27 2009 inthinc, inc. SIM Card (A memory card inserted into your device by manufacturing). Device Phone: this is automatically assigned. E-Call phone: this is the number that is called when you push the green button on your device. ii. Under Device Profile, choose a status: New, Active, or Inactive. iii. Under Device Assignment, click assign. Select a vehicle for this device d. Click the Speed & Sensitivity tab, then set notification settings and sensitivity levels of vehicle movements (speed, accel-
eration, hard turns and hard verticals, such as going over a speed bump). These settings will determine if and when noti-
fications are sent to a driver or the system. Adjust them later if you find reporting to be too sensitive or not sensitive enough. Note: Speed mentoring cannot be turned off, but you can increase the speeding threshold on this tab. Mentoring starts at 1 mph greater than the speeding threshold. Grace period for a violation is 15 seconds. The mentoring audio will play (in seconds) at 10, 20, 30, 40, 70, 100, 130, and every 30 seconds thereafter until the speed is within the allowable limit. Note: Seat belt mentoring cannot be turned off. It starts at over 10 mph. The grace period for a violation is 10 seconds. This is only applicable if you have a configuration file on your device. 2009 inthinc, inc. 56 2008 tiwi iv 2008 tiwi iv 2008 tiwi 28 e. Click Save. Figure 19: Speed & Sensitivity Tab on Add Device Form 13.3 Add a Group You can create a hierarchy of groups as needed for your organization. For efficiency, this should be done prior to adding users to the system. New groups can be added at anytime and drivers can be reassigned to groups as needed. a. Go to Admin page > Organization tab. b. Click Add (upper left). c. Select an item in the Organization hierarchy, and/or select a Parent Group and Group Type. 29 2009 inthinc, inc. d. Enter a Name for the group. e. Complete additional fields as desired, then click Save. The new group now displays in the Organization hierarchy. Figure 20: Create a Group Form 2009 inthinc, inc. 56 2008 tiwi iv 2008 tiwi iv 2008 tiwi 30 13.4 Add a User A user can be added to create a tiwiPRO portal login account (with various levels of access rights) or to identify a driver in the system, or both. When you grant login rights to a user, you choose the level access: read-only, normal, or custom user. When you indicate that a user is a driver, this user can be associated with a vehicle or a tiwiPRO device. Each time you add a driver, you can specify the types of Alerts the system sends you regarding the performance of that driver. For example, you may only want to be notified of speeding events only of an extreme nature, such as going 20 miles over the speed limit. To add a new user:
a. Click Admin on the navigation bar. The Admin page opens with the User tab selected by default. b. Click Add User (on the left). The Add User dialog box opens (Figure 21 on page32). 31 2009 inthinc, inc. c. Complete the Add User dialog box. The following fields on the form are required:
Figure 21: Add User Dialog Box Note: For tiwiPRO to track and report driver information, you must assign a user to your vehicle. User Information: User ID, First Name, and Last Name Contact Information: E-mail Address Employee Information: Time Zone (choose from drop-down list) 2009 inthinc, inc. 56 2008 tiwi iv 2008 tiwi iv 2008 tiwi 32 Login Information (When checked): User Name, Password, Password Again, Group (choose from drop-down list), Role (choose from drop-down list), and Status (choose from drop-down list). Driver Information (When checked): Team (choose from drop-down list) and Status (choose from drop-down list). If you use the RFID login option, you must associate a RFID chip with the user. To accomplish this, enter the RFID number in the RFID # field under Drive Information. This will allow the user to log in and log out of a vehicle. d. Click Save to save your changes and add the new user to the system OR click Cancel to exit without saving. 14. Set Reporting Preferences You can set preferences in the following areas. Set Speed Sensitivity and other driver behavior sensitivities (aggressive behaviors, seat belt usage, etc). Create Zones and Zone Alert (related to geographic locations). Add Red Flag notifications ( to determine how and when you will be notified of driving events). Decide when and how you will receive alerts from tiwiPRO. 14.1 Set Speed and Sensitivity Preferences You can set sensitivity levels of vehicle movements (speed, acceleration, hard turns and hard verticals, such as going over a speed bump). By setting preferences within a Speed & Sensitivity tab, you indicate which events will be detected and how they will be reported. You might leave the default selections and adjust them later if you find reporting to be too sensitive or not sensitive enough. Access the Speed & Sensitivity tab on any vehicle or device page accessed through the Admin page. Seat Belt Safety is designed to ensure seat belt usage at all times. If your tiwiPRO unit detects that a seat belt is not fastened, an alarm sounds to remind the driver to buckle up. If the warning is ignored for 10 seconds or more, you will be sent an alert. Aggressive Driving Behavior Mentoring informs drivers when their driving practices can be improved. Hard braking, sharp turns, and unnecessary acceleration are all considered to be aggressive driving behavior. When the driver engages in such a behavior, your tiwiPRO unit will give the driver immediate feedback by audio and visual notifications to correct the aggressive behavior and increase the safety of the driver. 33 2009 inthinc, inc. Note: Aggressive Driving Behavior is interpretive, not statistical. Our data is subjective; it is entered and monitored by you, which makes you the ultimate judge on acceptable behavior from your driver. Speed-by-Street is a unique function that keeps track of your vehicles speed in real time. When a driver goes above the posted speed limit, tiwiPRO provides immediate driver feedback for the driver to reduce speed. If the speed limit continues to be vio-
lated, an alert is then sent to the system owner or manager by whichever methods you choose: text message, phone call or e-mail. You can also set a speed allowance that fits your preferences. 14.2 Create a Zone Zones allow you to draw specific geographical boundaries. When your vehicle enters or leaves a desired zone, an alert can be immediately sent to you using your preferred method of communication: phone call, email or text message. Zones can be modified and alerts can be controlled, allowing you to decide if, when, and how you are alerted. 2009 inthinc, inc. 56 2008 tiwi iv 2008 tiwi iv 2008 tiwi 34 a. Go to Admin page > Zones tab. b. Click Add Zone (upper-right). The Add Zone form displays (Figure 23 on page36). c. Choose a type of view (on the right):
Figure 22: Zone Page Map view shows street names. Hybrid is the Map view superimposed on the Satellite view. Satellite view is an aerial photograph. 35 2009 inthinc, inc. Figure 23: Add Zone Form d. Use the maps arrow buttons and zoom slider (on the left) to bring the desired location into view. Or use ber hand) or the Find Address box at the top.
(the grab-
Tip: You can also use
(the center arrow button) to return to the point of origin. 2009 inthinc, inc. 56 2008 tiwi iv 2008 tiwi iv 2008 tiwi 36 e. Choose one of the shape tools at top of map, then select the area of the zone as described below:
Square Click square to create a square zone. On the map, click where you want the upper left corner of the zone to be and then do the same thing for the lower right corner. The square zone appears. You can click any point to delete it. If the zone is incorrect, click Cancel directly under the drawing tools. If the zone is correct, click OK. Circle Click circle to create a circular zone. On the map, click where you want the center of the circle to be and then click where you want the edge of the circle to be. The circular zone appears from the center point around to the edge point. Click the circle to enlarge the area, if desired. If the zone is incorrect, click Cancel directly under the drawing tools. If the zone is correct, click OK. Polygon Click polygon to create a shape of different sides and corners. On the map, click the first point of the poly-
gon, then click the next point. Continue clicking around the area you wish to define. Once the area is defined, click on the starting point to complete the zone. Click OK under the drawing tools to create the zone. If you want to redraw the poly-
gon, click Cancel. f. Click Save Zone. The new zone now displays in the drop-down list on the Zones page. 14.3 Edit or Delete a Zone a. Click the drop-down list of zones (top of Zones page). b. Select a zone, then click Edit or Delete. c. If editing a zone, make the necessary changes on the Edit Zone form, then click Save. 37 2009 inthinc, inc. 14.4 Add a Zone Alert A Zone Alert is a notification you can have sent to you when a vehicle enters or leaves a designated zone during the time and days that you specify. With Zone Alerts, you can be aware of where your drivers are at all times. For resource management, for example, you can be notified when a fleet vehicle arrives at the warehouse or customer site, or be notified when a vehicle departs from a loading zone. You might also choose to designate forbidden zones (such as an interstate highway) and be notified if a vehicle enters this zone. You can specify how you want to be notified, and on which days and time periods. To set up a Zone Alert:
a. Go to Admin page > Zone Alerts tab (Figure 24). 2009 inthinc, inc. 56 2008 tiwi iv 2008 tiwi iv 2008 tiwi 38 Figure 24: Zone Alerts Page b. Click Add Alerts (in the left margin). The Add Alerts form (Figure 25) displays with the Details tab selected. 39 2009 inthinc, inc. Figure 25: Add Zone Alert Form c. Choose a zone from the drop-down list, then verify that the map displayed is the zone of interest. d. Complete the form:
Enter a name for the alert. The Description field is optional. Select the days of the week that you want to be alerted and the time frame. For example, you might not want to be alerted on Saturdays and Sundays, so you would not select those days. Select Report on Arrival and/or Report on Departure. Build your own Assign To list using the arrows and list of teams provided. Note: Employees must be listed ad drivers on the tiwiPRO portal by you to receive notifications with the exception of email alerts. You can send email alerts to anyone; however, to receive notifications by name, the person to whom you are sending the alerts must be listed on the portal. Enter names of employees you would like to be notified in the Notifications By Name field. Enter email addresses of those to whom you would like to send notifications in the Notification By E-Mail field. e. Once you have set up your alert the way that you want it, click Save. To cancel your alert and start over again, click Can-
cel. 2009 inthinc, inc. 56 2008 tiwi iv 2008 tiwi iv 2008 tiwi 40 14.5 Add a Red Flag Notification a. Go to Admin page > Red Flags tab, then click Add Red Flag. The Admin: Red Flag page opens (Figure 26) b. Complete the Add Red Flag form and then click the Save button. 41 2009 inthinc, inc. Figure 26: Add Red Flag Form 14.6 Add a Report a. Go to Admin page > Report tab, then click Add Report. The Admin: Add Report page appears (Figure 27). b. Complete the Add Report form, then click Save. 15. View Reports The Reports page (Figure 28) provides access to general and specific reports on drivers, vehicles, and devices. Figure 27: Add Report Form 2009 inthinc, inc. 56 2008 tiwi iv 2008 tiwi iv 2008 tiwi 42 Figure 28: Reports Page 15.1 View Fleet or Group Scores a. Go to Home page to view a global summary of the fleet scores. b. Go to Reports page, then choose Drivers or Vehicles to view a summary of all drivers or vehicles. c. Go to Live Fleet to view the latest known positions of your entire fleet. 15.2 View Drivers, Vehicles, Idling, and Devices Reports a. Go to Reports page. b. Click Drivers or Idling to view driver-specific reports, or click a link to view a specific group or individual reports. c. Click Vehicles or Devices to view report related to specific vehicles or devices. Most reports have links to individual reports. For each driver, a score is listed for today and the past 30 days, as well as the past 3, 6 or 12 months. The system calculates this grade using a formula that takes into account speeding, seat belt violations, aggressive driving behaviors, and the number of miles 43 2009 inthinc, inc. driven. The system displays the number of driving events and miles driven under each time period, providing a general sense of how this score was calculated. Figure 29: Notifications Page 15.3 View Red Flags, Events, or Warnings Reports View the sub-pages Red Flags, Events, or Warnings to review compliance to the safety standards created when red flags were defined in your system. Red flag reports are initially sorted by severity (such as Critical). Events are initially sorted by date. Warn-
ings are initially sorted by driver. You can click any column heading to sort the list by that category in descending or ascending order. 2009 inthinc, inc. 56 2008 tiwi iv 2008 tiwi iv 2008 tiwi 44 To view red flags, events, or warnings:
a. Go to the Red Flags page. Figure 30: Notifications Page b. Click Red Flags, Events, Warnings or Emergency to view a specific list. c. Locate specific information on groups, drivers, or vehicles using one or more of the following methods:
Use the Search field to search for records by name or vehicle. Sort any column in descending or ascending order by clicking the column heading once or twice. Scroll as needed to bring information into view. Click a driver or vehicle link to view specific information. 45 2009 inthinc, inc. 15.4 Customize Reports, Red Flags, or Admin Pages Columns a. Go to Reports, Red Flags, or Admin page. b. Click the Edit Column link in the screens toolbar. c. In the Edit Columns dialog box, check the columns you want displayed, then click Save. 16. Maintain tiwiPRO System 16.1 Delete a User, Vehicle, or Device Figure 31: Edit Columns Dialog Box a. Go to Admin page. b. Choose Users, Vehicle, or Device tab to view the fleet list of the selected item. c. Scroll through the list (such as the Users list shown in Figure 32), check the boxes of the items you want to delete, then click the Delete button. 2009 inthinc, inc. 56 2008 tiwi iv 2008 tiwi iv 2008 tiwi 46
. Figure 32: Users Page 16.2 Edit a User a. Go to Admin page > Users tab to view the list of users. b. In the Name column, click an underlined name (a link) of any user that needs to be updated. The User Information page appears c. On the User Information page (Figure 33), click Edit
. 47 2009 inthinc, inc. Figure 33: Details Page for a Specific User d. Update the Edit User form as needed, then click Save. Figure 34: Edit User Form 16.3 Submit Speed-Limit Change Request At http://www.tiwipro.com, weve set up an easy way to for you to notify us if our speed limit data needs to be updated. Our Speed by Street team reviews the information provided on a regular basis, then updates our database as needed. SPEED LIMIT DATA IS NOT EXACT. Speed-by-Street covers millions of streets in the United States. While the informa-
tion from your tiwiPRO is the most accurate available, we recognize that there will be instances when this data needs to be updated. YOU, as a part of the tiwiPRO community, have a hand in making this information better. 2009 inthinc, inc. 56 2008 tiwi iv 2008 tiwi iv 2008 tiwi 48 Note: Service outside of the United States is not yet available. If your vehicle is driven outside of the United States, the unique safety features of the tiwiPRO will not be available. a. Under Admin, click the Speed by Street tab. A screen similar to Figure 35 appears. b. In the map, select the road and/or sections of road you feel need to be modified. Note: To find your area faster, you can type an address in the Search field. Figure 35: Speed by Street Change Request Form c. When you are satisfied with your change requests, click Submit Request above the map. Thank you for your assistance in improving the tiwiPRO Speed-by-Street experience. 49 2009 inthinc, inc. Appendix A: OBD-II Connector Location By Make/Model For the tiwiPRO device to read and report vehicle information, it plugs into the vehicles OBD-II connector, which is some-
times called a Data Link Connector (DLC). Typically, the connector is located on the driver side below the dash, but connector location varies by vehicle make and model. Make Acura Acura Acura Acura Acura Acura Acura Audi BMW BMW BMW BMW Ford Honda Honda Honda Honda Honda Honda Honda Hyundai Land Rover Land Rover Lexus Lexus Connector Location Under passenger dash Above shifter Passenger side, center console Front of shifter, behind ashtray Behind ashtray Below radio, next to seat heater control Under passenger dash Rear ashtray Left dash panel, turn slot head screw Under stereo control Center console, passenger side Under passenger dash Center console, passenger side Behind ashtray Under passenger dash Under passenger dash Under passenger dash Console under passenger dash Above shifter Under passenger dash In coin box Under parcel tray, driver side Under passenger dash Behind fuse box panel Above parking brake Model CL CL RL RL TL TL Integra A6, Cabriolet 3 series, 5 series 7 series X3/M Roadster Z3-series Bronco, F Series Accord CR-V DelSol NSX, S2, 000 Odyssey Prelude Prelude Accent Defender Range Rover ES300 LS400 Model Year 1997-1998 1999 1996-1998 1999-2000 1996-1998 1999-2000 1996-1999 1996-1997 1996-2000 1996-2000 1996-2000 1996-2000 1996 1996-1997 1997-2000 1996-2000 1997-2000 1996-1998 1996 1997-2000 1996-1998 1997 1996-2000 1996 1996-2000 2009 inthinc, inc. 56 2008 tiwi iv 2008 tiwi iv 2008 tiwi 50 Mazda Porsche Subaru Subaru Toyota Toyota Toyota Toyota Toyota Volvo Volvo Volvo Volvo Volkswagen Volkswagen Volkswagen Volkswagen Miata All Models Legacy SVX Avalon Camry Hybrid Previa Tercel 850 All, Except S80 C/S/V 70 S/V 40 Cabrio, Golf, Jetta Eurovan Golf, Jetta Passat 1998-1999 1996 1996-2000 1996-1997 1996 1996 2000 1996-1997 1996-1998 1997-1998 1998-1999 2000 2000 1996-1998 1996-1999 1999 1996-1997 Behind fuse box panel Driver side console Behind plastic hinged cover Steering column, right side Behind fuse box panel Behind coin box Passenger side Top instrument panel Behind fuse box panel Front of shifter, under coin tray Hard brake area Back of center console Center console, driver side Right side of ashtray On dash, behind wiper lever Center console, passenger side On dash, behind wiper lever 51 2009 inthinc, inc. Appendix B: Troubleshooting Guide Use the following table to quickly troubleshoot issues encountered in your tiwiPRO system. Category Symptom Device Device lights arent on. Device has no blue light. Device wont orient. Possible Solution(s) Verify that the device is plugged in to the OBD-II port. (For a list of common OBD port locations, see Appendix A.) If the device is plugged in and the lights are still not on, unplug the device for 30 seconds, then reconnect the device. You should immediately have a green light (power). After 10-15 seconds you should have a blue light (satellite lock). No blue light may indicate no satellite lock. Move vehicle to get clear line of sight to the southern sky (away from tall buildings and tall trees), then re-check. Vehicle needs to be on a flat surface and in an area that has a clear line of sight to the southern sky (away from tall build-
ings and tall trees). The blue LED needs to be illuminated before you can orient the device. If the blue LED is not illuminated, you do not have satellite lock, and cannot orient the device. When orienting device, device beeps instead of giving an audio confirmation. Micro SD Card may not be properly inserted or may be missing. Check slot closest to edge (opposite of power cord). Micro SD Card should sit well below the slot opening. If necessary, press the card in using a key or paper clip. 2009 inthinc, inc. 56 2008 tiwi iv 2008 tiwi iv 2008 tiwi 52 Category Symptom Possible Solution(s) Device has no audio. If lights function on device, but there is no audio, it might be intentional. Contact Technical Support at 1-866-294-
8637 ext. 3. I pressed the Call button and nothing happened. I pressed Call button and got a voice mail instead of a person. When changing devices out of vehicles, how do I clean the adhesive off?
When changing devices out of vehicles, how do I set up the device for the new vehicle?
Vehicle may be out of cell coverage area. Device may be defective. A custom E-Call phone number may not have been set up. Go to Admin > Devices, select a device, click Edit, enter E-
Call phone number, and then click Save. Tip: Cell phone access can be unreliable. We recommend entering a landline when possible. On windshields, using rubbing alcohol on a cloth should work. On plastic or vinyl surfaces, we recommend using a com-
mercial gum removal product, such as Goo Gone . After installing the device in a new vehicle:
(1) At the portal, create a new vehicle.
(2) Populate the VIN with a 16-digit dummy number.
(3) Reassign the device to the new vehicle.
(4) Orient the device.
(5) On the portal, enter the actual VIN.
(6) Orient the device again to ensure the VIN is registered to the device.
(7) Assign a driver to the device. 53 2009 inthinc, inc. Category Symptom Possible Solution(s) Vehicle Where is the OBD port in the vehicle?
For a list of OBD-II port locations, see Appendix A. If your Non-critical vehicle dashboard issue:
Seat Belt, Idling, RPM, or MPG sta-
tus is not accurate. Critical vehicle dashboard systems are behaving strangely:
Dash lights arent on. Gauges are making a sweep-
ing motion. A component module (Trac-
tion Control, Security, Theft, etc.) is disabled. vehicle does not appear on the list, refer to the vehicles owners manual from y our vehicles manufacturer. Tip: Generally, OBD port is within 18 inches of the center of the steer-
ing wheel.
(1) Compare VIN number in vehicle to VIN number entered in tiwiPRO Portal (go to Admin > Vehicles).
(2) If VIN numbers dont match, edit the VIN on the vehicles page in the Portal, then re-orient vehicle by press-
ing the Call button on the tiwiPRO device. If VIN numbers match, then it may be a hardware prob-
lemContact Technical Support at 1-866-294-8637 ext. 3.
(1) Unplug tiwiPRO device from the OBD.
(2) Turn the vehicle Off and then On again.
(3) If engine starts, skip to the next step. If engine does not start, pull ground terminal from battery, let it sit for 10 minutes, reconnect ground terminal, then restart vehicle.
(4) Compare VIN number in vehicle to VIN number entered in tiwiPRO Portal (go to Admin > Vehicles).
(5) If VIN numbers do not match, edit the VIN on the vehicle page in the Portal, then re-orient vehicle by pressing the Call button on the tiwiPRO device.
(6) If VIN numbers match, it may be a hardware problem. Contact Technical Support at 1-866-294-8637 ext. 3. 2009 inthinc, inc. 56 2008 tiwi iv 2008 tiwi iv 2008 tiwi 54 Category Symptom Possible Solution(s) Vehicle battery is dead. Aggressive Driving is really sensitive. Aggressive Driving shows Hard Brakes when it should show Hard Acceleration. Portal I cant log in. It is possible that the device did not go into low power mode. To avoid having your vehicle battery drained, verify that the LEDs are not illuminated. Pay attention to where you park the vehicle because the device is extremely sensitive to motion. A strong gust of wind or vibration (such as parking close to a rail road track) can trigger the device to power on after powering down. Adjust Aggressive Driving settings in tiwiPRO portal:
(1) Go to Admin > Vehicles.
(2) Select the vehicle, then click Edit.
(3) Select the Speed & Sensitivity tab.
(4) Click and drag the slider arrow toward the least end for Hard Accelerate, Hard Brake, Hard Turn, and Hard Bump.
(5) Click Save. Ensure that the device is placed in the vehicle in an up or down position and that the LEDs are facing towards the driver, either up or down. The cable should be pointing away from the driver. The device should not be mounted sideways (i.e. where the cable or LEDs point towards the middle of the vehicle). Try the I forgot my username/password link. If that doesn't work, contact Technical Support at 1-866-294-8637 ext. 3. 55 2009 inthinc, inc. Category Symptom Possible Solution(s) False events are being reported on Seat Belt, Idling, RPM, and MPG status. Im receiving errant notifications. I do not have a RFID card. I got an in-cabin/in-car event, but nothing was reported on the portal. The wrong speed limit is in the system.
(1) Compare VIN number in vehicle to VIN number entered in tiwiPRO Portal (go to Admin > Vehicles).
(2) If VIN numbers dont match, edit the VIN on the vehicles page in the Portal, then re-orient vehicle by press-
ing the Call button on the tiwiPRO device. If VIN numbers match, then it may be a hardware prob-
lemContact Technical Support at 1-866-294-8637 ext. 3. Confirm vehicle/driver/unit setup is correct. If no apparent problem is discovered, contact Technical Support at 1-866-
294-8637 ext. 3. You will need to manually assign the driver to the vehicle.
(1) Ensure the device is assigned to the vehicle.
(2) Assign the driver to the vehicle. To be reported as an event, it needs to last longer than 10 seconds. Was the in-cabin/in-car event long enough to set off a portal event? Look at coaching events. Speed-by-Street database needs to be updated. Send a change request through the Admin page > Speed By Street tab. 2009 inthinc, inc. 56 2008 tiwi iv 2008 tiwi iv 2008 tiwi 56 Category Symptom Possible Solution(s) Trips are not following maps. The portal inaccurately shows a fleet vehicle off the coast of Africa. Why?
Mileage of trip in vehicle does not match portal trip. Aggressive driving settings are too sen-
sitive or not sensitive enough. The tiwiPRO device only sends GPS signals every 15 sec-
onds. On roads with a lot of curves, that could impact how your trip appears on the map. Check for GPS lock. If the device loses GPS lock, it is possi-
ble that the trip will show a straight line. This is a satellite glitch. The system temporarily resets to 0 latitude, 0 longitude. Log another trip in the vehicle to see if the trip appears on the map correctly. Sometimes, the satellites dont track properly, or the device loses satellite lock. That will throw off the trip mileage on the portal. Idling Reports are not as accurate as the trip recorded on the portal. The distance shown on reports is an approximation of the trips shown on the portal, and will not always match the map. If you do not have satellite lock, you will lose mile-
age on a trip, and you will lose reports for that loss of satel-
lite lock. Adjust settings on an individual vehicle or device, or edit them collectively. To edit collectively, go to Admin page >
Vehicles/Devices tab, then check the applicable boxes and then click Batch Edit button and make your changes. To edit individually, go to Admin page > Vehicles/Devices tab, select a specific vehicle or device, then adjust settings. 57 2009 inthinc, inc. Category Symptom Possible Solution(s) Miles Per Gallon (MPG) data is wrong. Why?
Im not getting alerts. Im getting excessive zone alerts. Im getting excessive speeding viola-
tions. Im getting a high number of speeding notifications. Live Fleet is not showing all vehicles. I have a vehicle with multiple drivers logged in to it. For gasoline, MPG data accuracy is + 30%. For diesel, MPG data is not supported. You may have configured alerts, but not the contact infor-
mation, so the alerts arent being sent anywhere. Check your My Account page to verify the settings. Also, our speed settings have a 1 MPH buffer. If you set your notification for 5 MPH over the speed limit, the event will trigger at 6 MPH over the speed limit. Zone may be too small for GPS accuracy. Widen the zone with an approximate 30-foot buffer on all sides of a zone to allow for GPS inaccuracies. It may be because device in not secure in vehicle. You might be experiencing GPS inaccuracies that would account for the excessive speeding alert. Check your speeding sensitivity settings. Currently, the portal displays a maximum of 100 vehicles. You may have two or more drivers associated with one vehi-
You may have moved a driver from one vehicle to another. cle. 2009 inthinc, inc. 56 2008 tiwi iv 2008 tiwi iv 2008 tiwi 58 Category Symptom Possible Solution(s) Multiple trips under same ID. Some vehicles are getting MPG data and some arent. Some vehicles are getting notifications and some arent. I dont see the changes Ive made. Tampering Events are not appearing on the portal. The end trip is not showing up on the portal. Trips are not showing up on the portal Check to ensure drivers are logging in before starting a trip, or that your driver is logging out after completing a trip. Related to wrong VIN number. Ensure VIN number in vehicle matches VIN number in vehicles page in Portal. If any correction is made, then you will have to re-orient the device. The wrong VIN might be associated with the vehicle. Ensure VIN number in vehicle matches VIN number in vehicles page in Portal. If the VIN is incorrect, re-enter the correct VIN, then re-
orient the device. You need to press Save before changing pages in the portal. Once you save your changes, log out of the portal, then log back in. Contact Technical Support at 1-866-294-8637 ext. 3. Check for tampering notifications or that the device is unplugged. Check under the vehicles specific page on the portal. If they are not listed under the vehicles specifica page, contact Technical Support at 1-866-294-8637 ext. 3. 59 2009 inthinc, inc. Category Symptom Possible Solution(s) Events that I set up are not being sent to the portal. Ex. I have a Red Flag set to send a notification for anything 5 MPH over, but my sensitivity settings are set to 10 MPH over on the device. Im getting the wrong time stamp. You will not get speeding alerts for Red Flags set BELOW speeding sensitivity, though you will get speeding alerts for Red Flags set OVER the speeding sensitivity. Check time zone setting:
(1) Got to Admin > User.
(2) Select an individual driver and then click Edit.
(3) Choose new time zone from the drop-down list and then click Save. 2009 inthinc, inc. 56 2008 tiwi iv 2008 tiwi iv 2008 tiwi 60 Glossary Driving Event an occurrence of speeding, aggressive driving, not wearing a seat belt or entering/leaving a zone area you set up. The tiwiPRO device reports these items and they are displayed in the portal on the Reports page. International Mobile Equipment Identity (IMEI) the IMEI is a unique number assigned at manufacturing time to every GSM and UMTS cell phone device. This number is associated with the device, not the subscriber, and can be used by us, the man-
ufacturer, to disable the device in the event it is stolen. tiwiPRO Portal an Internet access point where supervisors visit to build their fleet database and make associations between tiwiPRO devices, vehicles, and drivers. Here they set up driver mentoring preferences as well. Supervisors and individual team members can log in to this portal to review their personal performance and compare it to their group statistics. Zone Alert specified settings that notify you by telephone call, text message and e-mail when your driver enters or leaves a Zone. This is different from alerts you receive by default for speeding, aggressive driving and failure to wear a seat belt when driv-
ing at unsafe speeds. Zone a geographical area that you specify in order to track a drivers arrival and departure within the zone. This helps you mon-
itor driver movement into areas at specific times of day. For example, you may want to know if your driver leaves or arrives at a destination. VIN abbreviation for Vehicle Identification Number that identifies a specific vehicle. Typically the VIN is located on the lower driver side corner of the dashboard or on a sticker adhered to the panel inside the driver door. Click indicates using a mouse to perform an action (ex. Click Save. The data is saved to your account.) Press indicates using a keyboard to perform an action (ex. Press Enter. The command executes.) Select indicates a series of items to be clicked in order to achieve an end goal (ex. Select Admin > Users > Add User. 61 2009 inthinc, inc. Limited Warranty This Limited Warranty is offered by inthinc, inc. (inthinc) for its tiwiPRO driver mentoring/vehicle monitoring systems. What this Limited Warranty covers This Limited Warranty covers defects in materials and workmanship under normal use of a tiwiPRO in-cab device (the Device) for a period of one (1) year from the date of purchase, or until such date as purchaser breaches (without proper cure) any agreement with inthinc, whichever is the shorter (the Warranty Period). inthinc, at its sole discretion, will repair the Device or will replace the Device with a new or refurbished unit (a Replacement Device). Devices replaced under this Limited War-
ranty become the property of inthinc. Replacement Devices are warranted to be free from defects in materials and workmanship for 90 days or the remainder of the Warranty Period, whichever is longer. What this Limited Warranty does not cover This Limited Warranty does not cover defects or damage caused by accident, misuse, abuse, neglect, fire, water, other acts of nature, power surges, unauthorized or improper modifications or repairs, improper maintenance, usage not in accordance with the Device instructions or specifications, improper installation, or usage or storage in unsuitable physical or operating environ-
ments. This Limited Warranty does not cover damages or defects caused by local environmental conditions or that result from any failure in services provided by a third party (e.g. failure of the communications network). Opening, dismantling or repairing of the Device by anyone other than an authorized inthinc representative or technician will void this Limited Warranty. Without limiting the generality of the foregoing, the following are specifically excluded from coverage under this Limited War-
ranty:
1) periodic maintenance and repair or replacement of parts due to normal wear and tear;
2) batteries;
3) finishes or physical damage to the surface of the Device;
2009 inthinc, inc. 62 56 2008 tiwi iv 2008 tiwi iv 2008 tiwi 4) installations or defects resulting from installation;
5) damage caused by (i) shipping, misuse, abuse, negligence, tampering, moisture, liquids, proximity or exposure to heat, or improper use; (ii) disasters such as fire, flood, wind, and lightning; (iii) unauthorized attachments or modifications to the Device;
6) service performed or attempted by anyone other than an authorized inthinc service provider; and 7) any product, components or parts not manufactured by inthinc. LIMITATIONS OF LIABILITY THE DEVICE IS PROVIDED AS IS AND WITH ALL FAULTS. EXCEPT AS EXPRESSLY SET FORTH IN THIS LIM-
ITED WARRANTY. INTHINC HEREBY DISCLAIMS ALL WARRANTIES AND CONDITIONS, WHETHER EXPRESS, IMPLIED OR STATUTORY. ANY IMPLIED WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE PERIOD OF THE EXPRESS WARRANTY. REMEDIES UNDER THIS LIMITED WARRANTY ARE LIMITED EXCLUSIVELY TO REPAIR OR REPLACEMENT, AT THE OPTION OF INTHINC. INTHINC SHALL NOT BE LIABLE TO PURCHASER OR ANY OTHER PERSON FOR ANY INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO LOST PROFITS, DAMAGES RESULTING FROM DELAY OR LOSS OF USE, LOSS OF DATA, BUSI-
NESS INTERRUPTION, BREACH OF THIS LIMITED WARRANTY OR ANY IMPLIED WARRANTY EVEN THOUGH CAUSED BY NEGLIGENCE OR OTHER FAULT OF INTHINC OR NEGLIGENT USAGE OF THE PRODUCT. THE ENTIRE LIABILITY OF INTHINC SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID FOR THE DEVICE. This Limited Warranty is not transferable. 63 2009 inthinc, inc. Some states do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or conse-
quential damages, so the above limitations or exclusions may not apply. This Limited Warranty gives you specific legal rights and you may also have other rights which may vary from state to state. Privacy Policy We at inthinc take your privacy very seriously. This Privacy Policy describes how we handle personally identifiable information
(Personal Information) and other information that we collect or receive through the operation of inthinc products and services, any websites, portals, telecommunications, technical or customer service support or information and as part of any of our other business activities. Personal Information in this context is information that is identifiable to a particular person, including when the information is combined with other information about that individual. We endeavor to carefully guard and protect the privacy of any Personal Information that we collect or otherwise receive. General This Privacy Policy is intended to cover collection and use of Personal Information by inthinc and any of its affiliates. This Pri-
vacy Policy does not apply to any company or business outside the care or control of inthinc. This privacy statement applies solely to information collected by us in whatever format and through any medium including websites, telephones, portals, products and any other source. inthinc is not responsible for the privacy policies of, or the handling or protection of Personal Information by third parties, including but not limited to third parties who are acting on behalf of or together with inthinc, as well as third party websites linked to any inthinc website or portal. inthinc does not require that you register or otherwise provide any Personal Information in order to visit or browse its website or communicate with the company. However, inthinc does collect certain Personal Information if and when you request information from us through a website or make a purchase through a website. inthinc is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. inthinc collects information from our users at several different points on our website. inthinc may collect or receive information from your browser IP address and cookie information and browsing history. 2009 inthinc, inc. 56 2008 tiwi iv 2008 tiwi iv 2008 tiwi 64 Information Collection A. Website Use Information When you or other customers visit an inthinc website, we collect your Internet Protocol (IP) address (the unique set of num-
bers used to identify a visitors computer) and your registered domain or home server. We do this with Web beacons (also known as Web Bugs) but this information does not identify you as an individual, but only the computer that is being used to view the site. We use this information for internal statistical analysis only, such as, to analyze trends, administer the site, track users' movement, and gather broad geographic and demographic information for aggregate use. We do not link the information automatically logged by such means with any Personal Information. IP addresses and domain names are not linked to any person-
ally identifiable information. We do not place Web beacons that link to Personal Information on other sites, nor do we permit third parties, other than those working on inthincs behalf, and only for purposes related to the third parties work for inthinc, to place them on any of inthincs sites. B. Information Collected Through Web Cookies Cookies are small pieces of data stored by your browser on your computer's hard-drive. The cookies we use do not collect any personally identifying information about you or provide us with any way to contact you, and the cookies do not extract any infor-
mation from your computer. We use cookies on our websites in conjunction with the automatically collected unique anonymous identifiers referred to above for web traffic statistics purposes only. Many commonly available browsers permit you to reject cookies from our sites, and you may use our sites with that feature of the browser enabled, by following the instructions on the Help menu bar of the browser. However, if you choose to reject all cookies, you may be unable to use some of the features and content on the websites. C. Information Automatically Collected Through inthinc Products inthinc services are provided using in-vehicle or attached electronics, wireless communication, global positioning satellite, internet and other technologies. We may thereby collect information regarding the vehicles location and speed, seat belt usage, aggressive driving or operating behavior, accidents or crashes, and other similar information. This information is not itself Personal Informa-
tion; however, it may be associated with the Personal Information you provided at the time of registration or activation of the inthinc product used to collect it. The information automatically collected through an inthinc product is associated with the vehicle in which the inthinc product is placed. 65 2009 inthinc, inc. Upon activation of an inthinc product, you may have to provide us with the name of an individual, including yourself, who will be the designated operator of the associated vehicle. Our records will reflect such designation until you communicate a different des-
ignated operator. Accordingly, to ensure accuracy of our records at all times, you are responsible for notifying us of any changes to the designated operator so as to indicate the actual operator of the vehicle or asset at any particular time. D. Information You Submit to Us When you request information from us through any websites, telecommunications, technical or customer service support or as part of any of our other business activities, or if you use those features of the site that allow you to communicate with us by elec-
tronic mail or otherwise, we collect some of your Personal Information to respond to your request. You are under no obligation to provide us with this information, but without it, we may not be able to take the action requested. You will always have the option to unsubscribe from further receipt of inthinc electronic communications on each occasion that we contact you by email. We also collect certain of your Personal Information if you purchase an inthinc product. To process your purchase and deliver the product, we collect your name, address, and any credit or debit card information you may use for the purchase. When you activate the product, we collect your name, e-mail address, telephone number, vehicle make, model, year and Vehicle Identification Num-
ber (VIN). We safeguard such Personal Information with strict security protections to ensure its confidentiality, consistent with this Privacy Policy. Uses of Information If you order inthinc products or services or activate the product through this website, an inthinc portal, by sending us an e-mail, or in any other way, we will use the e-mail address and any other information that you provide, including credit/debit card or other financial information, in order to process your order. This information may be used by us or one of our inthinc affiliated companies (our Affiliates) to provide the requested services or products and to contact you in the future to convey information about our or our Affiliates products and services. Once you have purchased an inthinc product, we may use your Personal Information in a number of ways, including: (a) to allow you to use the inthinc product, and to allow us to deliver inthinc services to you and to bill you for such uses of the inthinc prod-
uct and inthinc services (including sharing that information with roadside assistance providers, emergency service providers or others); (b) to communicate with you about your inthinc account; (c) to check, maintain, or update your inthinc hardware and software; (d) to help you to maintain the vehicle or asset based on diagnostic information; (e) to evaluate and improve inthincs 2009 inthinc, inc. 56 2008 tiwi iv 2008 tiwi iv 2008 tiwi 66 products and services; (f) to enforce the terms and conditions of any user agreement or license between you and inthinc or any of its affiliates; (g) to prevent fraud or misuse of inthinc products and services;
(i) to comply with legal requirements, court orders or criminal investigations; (j) to develop and offer you new or additional prod-
ucts or services; (k) to confirm your eligibility for car insurance discount programs, if applicable and available; and (l) to perform market research. Any Personal Information we receive from you in applying for a job at inthinc will be used only for the internal application review process. Unless you ask us not to, if your application is not successful for a particular job, we will retain the application for a period of time in the event that a suitable new vacancy arises in which you might be interested. Information Sharing & Disclosure We may share Personal Information with our agents, affiliates or advisors who help us operate and improve inthincs business and who act pursuant to confidentiality commitments and under the protection terms of this Privacy Policy. We may disclose or sell Personal Information in conjunction with a merger or sale of the equity of inthinc to a third party or in conjunction with the sale of all or a portion of inthincs assets. Other than Personal Information, inthinc may license, sell, or otherwise share aggregated information collected through the use of inthinc products and services to third parties, including insurers. This aggregated information may include information, about a type of vehicle or assets performance, the driving experience of particular age group, or other reported events on an aggregated basis that is completely anonymous and not identifiable to any individual. We may respond to subpoenas, court orders, legal process and other official demands and may use information to enforce or exercise our legal rights or defend against legal claims. We may share information in order to investigate, prevent or take action regarding illegal activity, suspected fraud, situations involving potential threats to the physical safety of any person, violations of inthinc's terms and conditions, or as otherwise required by law. Confidentiality, Security & Retention Except as otherwise provided in the Privacy Policy, we limit access to your information to employees, agents, affiliates or advisors who we reasonably believe need such information in order to provide products and services to you. 67 2009 inthinc, inc. In addition, inthinc takes every reasonable precaution to protect the confidentiality of your information using currently available physical, electronic and procedural safeguards and any sensitive information submitted via the website is protected both online and off-line. We use a variety of physical, technical, and procedural safeguards to guard against loss, misuse, and alteration of col-
lected information. In addition, we require customers to use user identification and passwords to access Personal Information. Similarly, when visitors to the Web site conduct payment card transactions with inthinc, we employ procedures required by the Payment Card Industry Data Security Standards. We cannot guarantee the security of any information collected from the website or the use of inthinc products and services. Although we take reasonable steps to secure such information, there remains the possibility that it could be accessed, disclosed, altered, made unavailable to you, or destroyed by a breach of inthincs physical, technical, and procedural safeguards. If inthinc learns that your Personal Information has been disclosed without authorization, we will attempt to notify you of such security breach at your last known email and address. If a users' personally identifiable information changes (leg. zip code), or if a user no longer desires our service, we will endeavor to provide a way to correct, update or remove that users' personal data provided to us. This can be done by sending us a letter via postal mail to: Director of Customer Care at 4225 West Lake Park Blvd. Suite 100, West Valley City, UT 84120 USA. We maintain the Personal Information we collect from registration or activation of an inthinc product for as long as the product is registered for use and for any period during which there is a dispute between us and the person in whose name the product is registered. We maintain aggregated information collected from the use of inthinc products and services at our discretion. Your Responsibility to Others When You Activate an inthinc Product As noted above, the information acquired automatically by or in connection with the use of inthinc products is associated with the vehicle or asset monitored by the activated inthinc product. Other than through the Personal Information provided to us by the person who purchases, registers or activates a inthinc product, inthinc maintains no direct relationship or means of communica-
tion (other than through automatic messages conveyed by the inthinc product concerning vehicle or asset behavior) with individ-
uals who may operate or otherwise occupy or use a vehicle or asset monitored by the inthinc product. Accordingly, inthinc necessarily disclaims responsibility for informing or satisfying the expectations or demands of any individuals, other than inthinc customers, regarding Personal Information or privacy protection. If you activate an inthinc product, you assume full responsibility for meeting the privacy expectations and demands of all individ-
uals who may operate or otherwise occupy or use the vehicle or asset monitored by the inthinc product and its related inthinc ser-
vices. 2009 inthinc, inc. 56 2008 tiwi iv 2008 tiwi iv 2008 tiwi 68 Your Right to Opt-out of Receiving Offers and Solicitations If you do not want to receive offers or solicitations from inthinc or its affiliates, you may opt-out of such communications by either sending an email to optout@inthinc.com or sending a letter to inthinc, Director of Customer Care at 4225 West Lake Park Blvd. Suite 100, West Valley City, UT 84120 USA. Enforcement If you believe that your rights as described in this Privacy Policy have been violated by inthinc, you should e-mail our Director of Customer Care at privacy@inthinc.com or send a letter to inthinc, Director of Customer Care at 4225 West Lake Park Blvd. Suite 100, West Valley City, UT 84120 USA. We will attempt to resolve your complaint as quickly as possible. Amendments To This Privacy Policy inthinc reserves the right, at its sole discretion, to change, modify, add to, or remove any portion of this Privacy Policy, in whole or in part, at any time. We will include such amendments on the version of this Policy that is posted on the inthinc website
(www.inthinc.com) and, for those customers for whom we have e-mail addresses, we will notify customers by e-mail that the Privacy Policy has been amended. Amendments to the Privacy Policy will take effect immediately upon being posted to the web-
site. A customers continued use of the inthinc website or any inthinc products or services after inthinc posts an amendment con-
stitutes the customers acceptance of and consent to the amendment. If a customer does not accept such an amendment, the customer must notify inthinc within 30 days after being notified of that amendment that the customer is electing to terminate use of inthincs products and services. We will not charge a customer a termination fee for such termination of use. Contact Us For more information about our Privacy Policy and practices, e-mail us at privacy@inthinc.com or call 1.888.776.0452. Acknowledgment By using any of the inthinc products or services or the inthinc website, you acknowledge that you have read and accepted this Privacy Policy. If you do not accept this Privacy Policy, please do not use any inthinc product or service or the inthinc website. 69 2009 inthinc, inc. 2009 inthinc, inc. 56 2008 tiwi iv 2008 tiwi iv 2008 tiwi 70 inthinc, inc. 4225 West Lake Park Blvd Suite 100 West Valley City, UT 84120 NEED HELP WITH INSTALLATION, MAINTENANCE OR SERVICE?
Contact inthinc, inc. Customer Service at 1-886-294-8637 extension 3. www.inthinc.com Printed in the United States of America
1 | Exhibit 1 | ID Label/Location Info | 109.51 KiB | January 06 2009 |
8 7 6 5 4 3 2 1 REVISIONS DESCRIPTION Add material designator. REV. P2 DATE 5-14-09 D C B A R.030 4X 2.760
.400 Notes:
1. 2. The contents and layout of the printing on the label shall be according to the associated artwork. The material shall be as indicated below. Material: Fasson, 2mil, white printable polyester with S-333 adhesive. the edge of the label in at least one direction by .050 min. The adhesive shall be protected with a liner which extends beyond The label shall be RoHS compliant. The label shall be able to withstand CE testing reqirements including chemical resistance and surface adhesion. UNLESS OTHERWISE SPECIFIED:
NAME DATE D C B A inthinc Tiwi Pro Regulatory Label 8 7 6 5 PROPRIETARY AND CONFIDENTIAL THE INFORMATION CONTAINED IN THIS DRAWING IS THE SOLE PROPERTY OF inthinc. ANY REPRODUCTION IN PART OR AS A WHOLEWITHOUT THE WRITTEN PERMISSION OF inthinc IS PROHIBITED. 4 DIMENSIONS ARE IN INCHES TOLERANCES:
ANGULAR: MACH 1 BEND
.01 TWO PLACE DECIMAL THREE PLACE DECIMAL
.005 MATERIAL FINISH DRAWN CHECKED ENG APPR. MFG APPR. Q.A. COMMENTS:
DO NOT SCALE DRAWING 3 V Russon 5-08-09 TITLE:
V Russon 5-08-09 DWG. NO. Inovar PN SIZE B SCALE: 1:1 2 REV P2 SHEET 1 OF 1 1 This device complies with Part 15 of the FCC Rules: Operation is subject to the following conditions: 1) This device may not cause harmful interference, and 2) this device must accept any interference received, including interference that may cause undesired operation. This Class B digital apparatus complies with Canadian ICES-003.Cet appareil numrique de la
. classe B est conforme la norme NMB-003 du Canada. FCC ID: XB9TW1 IC: 8338A-TW1. This contains FCC ID: O9EWMP100, IC: 3651C-WMP100 8 7 6 5 4 3 2 REV. 1 REVISIONS DESCRIPTION DATE A Regulatory Label D C B A
.05 DETAIL A
.02 From top of bevel to label bottom UNLESS OTHERWISE SPECIFIED:
NAME DATE D C B A inthinc 8 7 6 5 PROPRIETARY AND CONFIDENTIAL THE INFORMATION CONTAINED IN THIS DRAWING IS THE SOLE PROPERTY OF inthinc. ANY REPRODUCTION IN PART OR AS A WHOLEWITHOUT THE WRITTEN PERMISSION OF inthinc IS PROHIBITED. 4 DIMENSIONS ARE IN INCHES TOLERANCES:
ANGULAR: MACH 1 BEND
.01 TWO PLACE DECIMAL THREE PLACE DECIMAL
.005 MATERIAL FINISH DRAWN CHECKED ENG APPR. MFG APPR. Q.A. COMMENTS:
DO NOT SCALE DRAWING 3 V Russon 5-13-09 TITLE:
V Russon 5-13-09 Tiwi Pro Regulatory Label Placement DWG. NO. Inovar PN SIZE B SCALE: 1:2 2 REV P1 SHEET 1 OF 1 1
1 | Exhibit 13 | Cover Letter(s) | 41.67 KiB | January 06 2009 |
inthine iio May 13, 2009 CONFIDENTIALITY REQUEST LETTER FEDERAL COMMUNICATIONS COMMISSION Attn: Equipment Authorization Division - Application Processing Branch 7435 Oakland Mills Road Columbia MD 21046 LCC ONMICCUCNM ACEI CCM UIT tom its FCC ID: XB9TW1 Dear Application Processing Branch:
Pursuant to Code of Federal Regulations Title 47 Sections 0.457 and 0.459, we lonely request confidentiality treatment for the following items (attached):
1. Circuit diagrams, BOM, and PCBs 2. Block diagram 3. Operational description The items listed above, contain detailed technical system and equipment descriptions and related information about the product which the Grantee considers to be proprietary, CONCH LIMO Me MINOT Most rM TCM ACon CMO TC Comer aor centri et lcm secmertett available to competitors or to the public. These materials contain trade secrets and technical data which would customarily be guarded from competitors. Therefore, any public disclosure of these materials would provide unjustified enrichment and innumerable benefits to Grantees competitors in the market and Liolaemus) irreparable injury to the Grantee. www.inthinc. com nN 4225 West Lake Park Blvd., Suite 100 eae MUL acreya waysmart a7] I Cin etry FEDERAL COMMUNICATIONS COMMISSION May 13, 2009 ST Therefore, we respectfully request that the items listed above be withheld from any sort of public inspection or dissemination whatsoever. Sincerely Carleton Watkins Vice President of Engineering iret vlieMmr item COO) Co ale asthe Suite 100 CSL Cai alec esc eel) USA Phone: UE teen eo dame LIL Sic cwatkins@inthinc.com
frequency | equipment class | purpose | ||
---|---|---|---|---|
1 | 2009-06-01 | 13.56 ~ 13.56 | DXT - Part 15 Low Power Transceiver, Rx Verified | Original Equipment |
app s | Applicant Information | |||||
---|---|---|---|---|---|---|
1 | Effective |
2009-06-01
|
||||
1 | Applicant's complete, legal business name |
inthinc, inc.
|
||||
1 | FCC Registration Number (FRN) |
0018731992
|
||||
1 | Physical Address |
4225 West Lake Park Blvd.
|
||||
1 |
West Valley City, 84120
|
|||||
1 |
United States
|
|||||
app s | TCB Information | |||||
1 | TCB Application Email Address |
t******@cclab.com
|
||||
1 | TCB Scope |
A1: Low Power Transmitters below 1 GHz (except Spread Spectrum), Unintentional Radiators, EAS (Part 11) & Consumer ISM devices
|
||||
app s | FCC ID | |||||
1 | Grantee Code |
XB9
|
||||
1 | Equipment Product Code |
TW1
|
||||
app s | Person at the applicant's address to receive grant or for contact | |||||
1 | Name |
C**** E******** W******
|
||||
1 | Title |
Vice President of Engineering
|
||||
1 | Telephone Number |
801.8******** Extension:
|
||||
1 | Fax Number |
801.8********
|
||||
1 |
c******@inthinc.com
|
|||||
app s | Technical Contact | |||||
n/a | ||||||
app s | Non Technical Contact | |||||
n/a | ||||||
app s | Confidentiality (long or short term) | |||||
1 | Does this application include a request for confidentiality for any portion(s) of the data contained in this application pursuant to 47 CFR § 0.459 of the Commission Rules?: | Yes | ||||
1 | Long-Term Confidentiality Does this application include a request for confidentiality for any portion(s) of the data contained in this application pursuant to 47 CFR § 0.459 of the Commission Rules?: | No | ||||
if no date is supplied, the release date will be set to 45 calendar days past the date of grant. | ||||||
app s | Cognitive Radio & Software Defined Radio, Class, etc | |||||
1 | Is this application for software defined/cognitive radio authorization? | No | ||||
1 | Equipment Class | DXT - Part 15 Low Power Transceiver, Rx Verified | ||||
1 | Description of product as it is marketed: (NOTE: This text will appear below the equipment class on the grant) | tiwiPRO | ||||
1 | Related OET KnowledgeDataBase Inquiry: Is there a KDB inquiry associated with this application? | No | ||||
1 | Modular Equipment Type | Does not apply | ||||
1 | Purpose / Application is for | Original Equipment | ||||
1 | Composite Equipment: Is the equipment in this application a composite device subject to an additional equipment authorization? | No | ||||
1 | Related Equipment: Is the equipment in this application part of a system that operates with, or is marketed with, another device that requires an equipment authorization? | No | ||||
1 | Grant Comments | This transmitter must be installed to provide a separation distance of at least 20 cm from all persons. | ||||
1 | Is there an equipment authorization waiver associated with this application? | No | ||||
1 | If there is an equipment authorization waiver associated with this application, has the associated waiver been approved and all information uploaded? | No | ||||
app s | Test Firm Name and Contact Information | |||||
1 | Firm Name |
Nemko-CCL, Inc
|
||||
1 | Name |
T****** J****
|
||||
1 | Telephone Number |
801-9********
|
||||
1 | Fax Number |
801-9********
|
||||
1 |
t******@nemko.com
|
|||||
Equipment Specifications | |||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
1 | 1 | 15C | 13.56000000 | 13.56000000 | 0.0050000000 % |
some individual PII (Personally Identifiable Information) available on the public forms may be redacted, original source may include additional details
This product uses the FCC Data API but is not endorsed or certified by the FCC